"airline_name","link","title","author","author_country","date","content","aircraft","type_traveller","cabin_flown","route","overall_rating","seat_comfort_rating","cabin_staff_rating","food_beverages_rating","inflight_entertainment_rating","ground_service_rating","wifi_connectivity_rating","value_money_rating","recommended"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","D Ito","Germany","2015-04-10","Outbound flight FRA/PRN A319. 2 hours 10 min flight. I thought drinks/snacks for sale but sandwich soft drinks were served complimentary. Inbound flights SKP/LJU/FRA CRJ900. each 1 hour 30 min flight. Skyshop menu was in a seat pocket and drinks/snacks were for sale. All flight crews were friendly. Security check at the Ljubljana airport for transit passengers was chaos however it's possible to go to a gate within 30min.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Ron Kuhlmann","United States","2015-01-05","Two short hops ZRH-LJU and LJU-VIE. Very fast on CRJ 90. Seats comfortable and crew was fine. Ground services good and lounge was quite nice.","","","Business Class","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","E Albin","Switzerland","2014-09-14","Flew Zurich-Ljubljana on JP365 newish CRJ900. Flight almost full departure on time. Service on board by 2 pleasant and friendly female flight attendants. I bought coffee mineral water and a very nice and fresh filled croissant for EUR 6. Good value!","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Tercon Bojan","Singapore","2014-09-06","Adria serves this 100 min flight from Ljubljana to Amsterdam on a brand new CRJ900 Next Gen which has a hugely improved cabin. Much more spacious higher ceiling and with big windows. The seats seem to be more comfortable and have more legroom. The business class is not separated from the main cabin though not even with the standard back seat curtain. The food offering could be slightly improved for usually I've had good meals on Adria.","","","Business Class","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","L James","Poland","2014-06-16","WAW-SKJ Economy. No free snacks or drinks on this Star Alliance partner. Just full legacy carrier fares for basically a budget airline. Flying out of Poland had no Euros or USD on me. I was thirsty and asked to purchase a bottle of water. The stewardess said that I could not buy it and could not use a credit card or purchase it in cash without their preferred currency. When I pointed out that they were able to sell duty free with visa cards she huffed and puffed and basically said it would be ""difficult"". She never offered me a tiny cup of water. On the way back I switched to Turkish Airlines via IST and got a free 3 course meal on both segments and friendly service.","","","Economy","","4.0","4.0","2.0","1.0","2.0","","","2.0","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Dzano Edin","Germany","2014-06-08","Sarajevo-Frankfurt via Ljubljana. I loved flying with them. Very small airline but a functional one. Crew friendly on board nothing special regarding entertainment or service. But flight duration's were short too so nothing to complain about. What I loved the most was a fast transit process in Ljubljana since its small airport and immigration was very fast. Would choose them again on my future trips.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","M Tushishvili","France","2014-06-01","I had flights from Paris to Sarajevo via Ljubljana. Adria Airways provides a low cost product these days. The food and beverages become for purchase including water. This is acceptable for short flights but it should be clearly indicated during the ticket purchase on their web-site. There are no hot options and quality of sandwiches is really poor. Besides the service was very friendly and efficient. Both flights arrived on time.","","","Economy","","5.0","4.0","4.0","1.0","0.0","","","3.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","M Znidar","Slovenia","2014-05-10","LJU to FRA and back both flights were on time. Flights were made by CRJ900 NextGen aircraft. Very clean cabin and comfortable seats. Staff were always nice and friendly. New SkyShop service was excellent with nice prices and it's not too expensive.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Tercon Bojan","Singapore","2014-01-13","On my Ljubljana - Munich flight in business class Adria used the CRJ-900 Next Generation which is a great plane. I love the very large windows which are at a proper height so that you don't have to bend your neck down in order to look out the window like on the older versions of this Bombardier equipment. Moreover the aircraft is very quiet. It's a short flight but in business class you got a good meal and a comfy seat.","","","Business Class","","8.0","4.0","3.0","4.0","1.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","M Znidar","Slovenia","2014-01-06","Flights from LJU to ZRH and back all on time. In Economy class was served just coffee tea an water but it's fine for one and a half hour flight. Very friendly and helpful cabin crew members. Very clean and comfortable cabin on CRJ900 aircraft.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Aytek Cingitas","Turkey","2013-10-22","I was very satisfied with the CRJ 900 on my flight from Zagreb to Istanbul. The aircraft's are very clean fresh new and the staff was very helpful. Besides I felt very safe and comfortable in the aircraft.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Hashim Azlan","Malaysia","2013-08-28","I was on JP650 the evening departure to Istanbul on 28th August. It was on a very clean Airbus A319 and it was a light load flight. The crew were warm and kind especially the Purser who took her time walked and talked to several passengers. They even offered me a pillow and blanket which I appreciated. A warm refreshment with selections of cold/hot beverage were offered on this 2 hours flight. We took off about 5 minutes earlier and landed more or less 20 minutes earlier. It was a relaxing flight and I do hope they will be flying to more destinations in the future since Slovenia is a beautiful and lovely country to visit.","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","5.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","L Stefan","Canada","2013-08-19","VIE-LJU LJU-MUC Aug 4-15th CRJ200. Both flights very good. Clean cabin comfortable seats (always cramped in CRJ) efficient and attractive cabin crew announcements made in Slovenian and pretty good English and German. Water bottle for each passenger even on short flights like these and coffee offered on second flight. Aircraft departed on time boarding was efficient captain kept passengers updated no IFE of course bags arrived very quickly. In LJU nicely stocked Priority Pass lounge and is a nice small airport MUC is an awesome airport to connect through. Would highly recommend this little regional airline and Slovenia is beautiful.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Tercon Bojan","Singapore","2013-08-19","If I have to fly a regional jet then I prefer the new generation CRJ 900 which Adria used on today's flight from Amsterdam to Ljubljana. It has much bigger windows which makes the cabin look more spacious. Despite Adria cutting back on a lot of their routes for what it is the service food and cabin is OK.","","","Business Class","","7.0","3.0","3.0","4.0","1.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Michael Asher","Turkey","2013-06-10","Istanbul-Ljubljana-Munich and return. Pre-take off on all sectors given an individual bottle of water and plastic glass. During flight some pleasant cold snacks tasty and attractively presented. Drinks on demand. Cabin crew all very friendly good eye contact and knowledge of English. Seats just normal economy ones. Transfers in Ljubljana a bit confusing. In one direction followed signs into a passage which was locked. A couple of minutes later somebody came and let us out to go through security. On the return leg did not have to go through security there. Disappointing that Ljubljana Duty Free shop does not sell alcohol after 9pm. Also that the Slovenian liqueur speciality advertised in their in-flight Duty Free catalogue is not carried on board. All flights on time.","","","Business Class","","7.0","2.0","5.0","4.0","0.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","M Tushishvili","France","2013-05-27","Return flight Paris-Skopje via Ljubljana. All flights were on time and nice very clean planes / good flight crew. Seats were comfortable enough for a 1-2 hours flight. Boarding was easy for all flights. Ljubljana airport is very small and nice. The only downside is the absence of any snack. FA served only water and coffee/tea. This is almost like low cost airline. It is recommended airline for short flights.","","","Economy","","5.0","4.0","4.0","1.0","0.0","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Georgios Vrontos","Greece","2012-10-08","BEG-LJU-BEG with CRJ200 great regional airline with excellent airport. Too bad the airport is not too busy. Both flights were on time and they had Duty Free service with certain items on special prices. Their tickets are not good may be that is a reason that they are on economic difficulties.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","2.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","R Mahr","Switzerland","2012-07-04","I fly at least once a month ZRH-LJU-ZRH. My experience is that the staff on the ground need a better education regarding how to care of passengers. If it comes to a delay and pax have to go to the info desk to change tickets and so on then you really see of how unfriendly and unprepared staff are. The airplanes could be cleaned better and I do also see some room for improvement for the flight staff.","","","Economy","","5.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","A Vlasov","United Kingdom","2012-06-17","LTN to LJU outbound with CRJ200 return with CRJ900. Both legs on time. Just a tiny sandwich and only one round of drinks but ok for a 2 hr flight. Slow and unfriendly staff. Very little room in CRJ200 even though it was not full. Passengers had to pick up their luggage from hold upon arrival to LJU and carry the bags to the terminal building.","","","Economy","","5.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Rok Urbancic","Slovenia","2012-06-12","Ljubljana to Brussels with CRJ900. Boarding on time. The aircraft looked quite new and very clean. Meal served was above my expectations. Cabin crew were very nice. The only thing that was bad was the seating arrangement. I sat in 13th or 14th row and that row didn't have any windows! Otherwise flight was ok.","","","Economy","","8.0","","","","","","","1.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","A Plesnicar","Slovenia","2012-02-16","LJU-FRA and FRA-LJU. First flight on time return flight slightly delayed due to heavy snow in FRA. Flight attendants attentive and helpful. Delicious snacks on both flights. While waiting for take off on first leg passengers were served Slovenian sparkling wine juices and water. Comfortable seats and generous leg- room with CRJ 900 to FRA and CRJ 200 to LJU. Both airplanes very clean and seemingly well maintained all in all quite an enjoyable experience.","","","Economy","","9.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","S Gregorn","Slovenia","2012-01-17","LJU-FRA-LJU. Both flights on time. Flight attendants are friendly however they allowed 3 different versions of female uniforms on the same flight. A white T-shirts under an apron looks very casual for a flag-carrier. The planes are quite worn and promotional messages on the seats for an insurance company look cheap. Food is ok taking in consideration that it was just an 1 hour flight.","","","Economy","","5.0","","","","","","","1.0","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","J Major","Australia","2011-09-20","Smart and efficient service. Small planes but as a tall man (6ft 4) I did not feel cramped either on the CRJ-200 (AMS-LJU) or the CRJ-900 (LJU-AMS). The cabin crew were friendly and the food for such a short flight was good. Also the price was right.","","","Economy","","9.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","P Browne","Canada","2011-09-13","FRA-VIE in Business Class. A great little airline transferred to them after our transatlantic flight. The advantage for the CRJ sitting on a remote stand was that we got a really interesting ride around Frankfurt airport with operating aircraft taxiing landing taking off all around us. Onboard the crew were pleasant and managed to serve a hot lunch to us during the 60 mins flight. We departed and arrived on time and the flight was smooth.","","","Business Class","","9.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","P Wilson","United Kingdom","2011-09-13","London Gatwick to Ljubljana and Ljubljana to Vienna in Business Class. Delayed slightly at Gatwick but that happens. Otherwise very good flights. Cabin crew friendly and welcoming ensuring that you were okay - without being too pushy and forward. Short flights and light meals/snacks served.","","","Business Class","","10.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Andrew Powell","United Kingdom","2011-01-19","ZRH to LJU as a continuation to a flight with Swiss. Adria were not as good as Swiss but they did make us feel welcome onboard and look after us. The return flight was much better than the outbound flight with the cabin crew smiling and talking to passengers. The CRJ was clean and looked in better condition than other airlines equipment I have flown in the past.","","","Economy","","7.0","","","","","","","1.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","J Harvey","United Kingdom","2011-01-07","I fly Adria a lot (at least once a month) and find them ok. The service is mixed. Often the supervisor is not ready for boarding and there is no-one to greet. Last time when I boarded the crew were having their photo taken on the tarmac so we all had to stand and wait until they finished. Food is fine and the hand luggage service where it is delivered on the tarmac on landing works well on the CRJ aircraft.","","","Economy","","5.0","","","","","","","1.0","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Axel Bosch","Spain","2010-10-10","I fly Adria quite a lot (aprox 2 flts a month). My routes are normally VIE-LJU or ZRH-LJU. I always wondered why Adria is not high profile airline being small can be a plus. The CRJ200 and 1000 are OK specially 1000 which are brand new and also A319 latest delivery. I hate that they never board on time neither depart on time. For 20 pax you should be in the air in about 15 min. But they lose a lot of time after the boarding is completed and the take off. The service is worse every time. Now you get a small pack of seeds or dry fruit and a bottle of water. The flights are normally only 30 mins but nevertheless I miss the nice box with good sandwich water and a small dessert. The price is well overpriced for what they offer. There were old inflight magazines in cabin. Crew is good but sometimes too familiar with passengers or fellow colleagues.","","","Economy","","5.0","","","","","","","1.0","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Yevheniy Kahanovych","Ukraine","2009-11-25","This was my first time with Adria. Short hop from KBP to LJU. The airline is 3 star but my ticket had 5 star price tag. Online sale worked fine online check-in system issued me a pass with wrong boarding time (nearly 2 hours early). Luckily their call center worked well and I was told to report to the airport at normal time and use ""wrong"" boarding pass. It really worked. There were about 14 passengers onboard Canadair200. The plane was new and clean. Seats were very narrow however seat pitch was okay. My seat didn't work well so I did take off and landed in reclined position. Food was much below average (small cheese sandwich) bar service was good and generous. Flight departed late but made it in the air and landed about ontime. Crew were cheerful and attentive. My special meal was delivered and was okay (much better then standard sandwiches offered to other passengers). All in all a real strong 3 star experience but overpriced ticket. Also saw no difference between business and economy cabin. Same seats for different price.","","","Economy","","6.0","","","","","","","1.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Alexander Stare","Switzerland","2009-05-27","ZRH-LJU-ZRH with CRJ-900. New plane with pleasant cabin interior and comfortable leather seats. Flights on time food ok. Adria Airways has new uniforms (60 style) and the flight attendants are attentive. Web-Check-in works excellent.","","","Economy","","7.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","A Ivanovski","Macedonia","2009-05-26","It is reliable and with good connections between Balkans and Western Europe. However I always find the service on the leg between Skopje and Ljubljana to be lower quality than the leg Ljubljana- Amsterdam Ljubljana - Frankfurt etc. The crew is not so friendly and helpful they always offer tuna sandwiches (assuming that because of the Muslim travelers). I insisted on a ham sandwich and never got it. Twice on the leg Ljubljana-Skopje (or vice versa). If Adria pretends to be a quality part of Star Alliance it shouldn't distinguish among the passengers which fly Skopje - Ljubljana and those flying from Ljubljana to Western Europe.","","","Economy","","5.0","","","","","","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","M Jerman","","2009-02-28","LGW-LJU in Y class. Adria Airways now offer check in on line so it was straight to security which was great. Boarding quick and efficient. Plane downgraded from CRJ9 to CRJ2 but emergency exit seat reservation honoured. Waited on the stand for 30 minutes with no communication from the flight deck. Service was nice with sandwiches hot and cold drinks. Cabin crew were quite robotic seems that pursers are trained not to smile under any circumstances. If crew would have been bit more cheerful and communication from the flight deck bit better it would have been 4*.","","","","","3.0","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Michael Scott","","2008-05-29","London to Tirana via Ljubljana Economy Class. 30 minutes late on first leg due to air traffic restrictions at Gatwick but Adria held the connecting flight for us even though there were only a handful of people transferring from the London flight. The food was adequate on both legs and the crew were friendly. All in all a perfectly acceptable journey and I would fly Adria again.","","","","","4.0","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Philip Loveder","","2008-05-12","Ljublijana-Amsterdam. A great little airline. Although the CRJ-200 is a little cramped the service was good with a proper meal adequate refreshments and competent cabin crew. Their inflight magazine is in English and Slovenian and has an interesting mix of articles and company information. Same can't be said about Brnk international airport however! This airport needs a 'spruce up' to say the least.","","","","","4.0","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Nick Fortuna","","2008-02-11","FRA-VIE-FRA on CRJ200. Cheapest option when compared to Lufthansa and Austrian plying this short 1.5 hour flight. Small plane meant a long bus ride to remote stand position. Larger carry-on bags had to be deposited in a trolley parked next to the plane. Aircraft spotless but leather seats showing their age - quite saggy in the squab. Service consisted of a choice of crusty cheese or ham roll followed by drinks tea & coffee. FAs smiling. The return was similarly uneventful but again a long bus ride at FRA. Luggage claim was quick.","","","","","4.0","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Simon Summers","","2007-10-04","BRU-LJU-BRU. Outward flight on a CRJ200 very nice - comfortable excellent service and a good breakfast. Return flight on a 737 leased from Ukrainian airlines was also reasonable despite the limited legroom. Earning Star Alliance points also a plus - would recommend.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Daniel Castaldi","","2007-08-08","I often fly with Adria (50 flights per year). Since Adria is member of Star Alliance there are pretty good connections to the most destinations in Europe. The onboard service is good staff quiet nice. Home base airport in Ljubljana has been upgraded and is getting more international. The business lounge is not on the level it should be - old furniture bad food choice dark. The 3 stars that have been given to Adria are correct.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Tom Maule","","2007-07-14","LGW-LJU-LGW on an older but clean A320. Outwards in 7A with plenty of legroom return in 12F with adequate legroom but need to be careful as the plastic shell on the bottom of the seat in front had started to crack with some sharp edges. Cheese roll served outbound and a jam filled croissant on the return - better than nothing but room for improvement. Coffee and soft drinks free but only one round early in the flight. Very pleasant crew on both sectors. Only gripe was baggage collection at LJU - three flights on one carousel and they seemed to unload baggage in batches from each flight turn about which caused chaos. The second carousel sat unused for the first 40 minutes waiting!","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Jens Reinke","","2007-03-24","Frankfurt-Ljubljana-Munich in business class: the first flight was on a B737 in the colours of Ukraine International and that plane's interior was substandard while the second flight was on a new CRJ. Both flights on time and without glitch. The service is friendly but meals should be improved. Overall they gave the impression of being a pleasant short haul airline.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Xuess Wee","","2006-10-09","Zurich-Ljubljana return. About 2 hours+ journey. Both sector uses the Bombardier Regional Jet CRJ200. Small plane but the 2-3 crews on both sectors were friendly and the service efficient. Seats were comfortable and the planes in good clean conditions. Light meals were served - generally a roll here or a pie there plus drinks. The inflight magazine is surprisingly rich with information on Slovenian culture and way of life and is one of the best I have read. You board the planes on the tarmac via buses from the gates though and not through connecting bridges.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","P Vlogianitis","Australia","2015-08-01","Flight to Larnaca was a joy. Generous legroom, nice meals and a fantastic range of drinks to choose from. Crew was attentive and it is nice that Aegean leave the cockpit door open during boarding..","A321","FamilyLeisure","Business Class","Athens to Larnaca","10.0","5.0","5.0","5.0","","3.0","","5.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Jacob Ellefsen","","2006-09-29","LGW-LJU return. Outbound was on A320 seated towards the front of Y-class on a very empty flight. The crew were friendly enough and served a ham or cheese roll and round of drinks. LJU airport was easy to use and out within minutes. The coach ride into town goes through some nice Slovenian countryside. Return was on a B737-500 flight was full and had a middle seat but exit row (9E) seat pitch was great. Again right after take off was served with a cream pie desert and drinks. Crew were again friendly and another smooth flight that landed about 15mins ahead of schedule.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Philip Jowett","","2006-09-27","LGW-LJU-LGW last week overall impressed with standard of service on A320. The food in economy was very basic but I didn't expect any! Drinks free. Was allocated row 11 (emergency exit) with out asking she said your very tall(6'4) I will give you some more leg room! Only minor complaint was the seat base comfort it was rock hard like sitting on a wood bench. On the return the seat in row 25 was little better they seem to have cut back on the foam. Crew were excellent a nice airline all in all.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Aisleyne Moxanne","","2006-08-02","DUB-NAP. Was expecting very poor standards of both safety and comfort from this airline but was surprised. Flight at 5.00 am and the FA's were refreshed and alert. Pre flight safety procedures were clear and as high a standard as any other 3 star airline. The seats were quite hard and leg room was limited but the flight was made pleasant by friendly FA's. In flight catering was poor considering it was a four hour flight. We were handed almost frozen sandwiches and a juice box. Baggage collection was mayhem. All in all the flight was fair and would fly Adria again - but the airline does not compare to other 3 star airlines such as Aer Lingus and KLM.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Alexander Lindley","","2006-02-21","Frankfurt to Vienna and was quite satisfied. I was surprised when the flight attendant started giving out meals as I did not expect to be fed at all on such a short flight of only 55 minutes. It was perhaps a bit cramped on board the Canadair Regional Jet though I wouldn't complain about it. Crew was overall quite friendly and efficient.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Eric Botha","United Kingdom","2015-07-28","Flight on time, row 1 - Friendly staff and very attentive, tasting 3 course meal and wines. Only complaint, please change the welcome and inflight “sparkling Greek wine” to real champagne. Star Alliance priority bags arrived promptly at baggage carousel Heathrow.","A321","Couple Leisure","Business Class","Athens to London","8.0","4.0","5.0","4.0","2.0","4.0","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Nathan Vermeulen","Belgium","2015-07-26","Very good flight with Aegean. The boarding was quickly and the crew very . During the flight, we had no entertainment (no films, no flight info). The food was an olive bread with a free no-alcoholic beverage (the first was free). Very smooth landing at Heraklion.","A320-232","FamilyLeisure","Economy","Brussels to Heraklion","9.0","4.0","5.0","4.0","","4.0","","4.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","G Evans","","2005-10-01","Flew to Ljubljana from Gatwick. Plane was a new Canadair Regional Jet small (40 seats) but good leg room and comfortable. Both cabin crew were friendly. Food was just a cheese or ham roll but fine for a 1 hr 40 minute flight. And Adria were one of the only airlines leaving Gatwick that evening not to be delayed. Return flight was an A320 full comfortable and good service once again. Would recommend Adria again and worth paying the extra 20quid over Easyjet for flying from Gatwick and not having to pay for food or drink.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","David Grey","","2005-09-15","Round trip LGW - LJU in Economy Class both legs on an A320. Service pretty friendly planes clean & well-maintained flights on time. Food on each leg (outbound mid-morning return early morning) was a simple processed cheese roll though for a two-hour flight the food is probably not the most important aspect of the journey. All-in-all a pretty reasonable experience with no major complaints.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Markus Lattner","","2004-12-03","I have used their VIE-FRA-VIE service several times. All flights were on time the atmosphere on board (CRJ) fine service is friendly although their snack and drinks are not outstanding. But for a flight of 1 hour what should it be? Codesharing with LH enables to collect miles though they dont count for status.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Alex Stare","","2004-03-18","Flew march 12/14 on JP from ZRH-LJU-ZRH. The flights were on time the flight attendants nice and helpful. The sandwich has got an upgrade and is now equal to LH. A Minus point was that they were handing out only Apple Juices - if you wanted to have wine or other drinks you had to ask specifically for it. This gives me kind of a cheap impression as it seems to the passenger that they wanted to hide it from them. The wine they served was below industry standards and not what a wine country like Slovenia should serve its guests on their trip to the country. I absolutely agree that on such short legs there is no necessity of any food/drinks however either this is clearly defined in the service guide of the airline or then crews should adhere to their service guidelines.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","N Sunder","United States","2015-07-21","Brand new A320, interior spotless. Crew immaculately groomed and attentive. Flight was on time. I was impressed with my first experience of Aegean.","A320","Solo Leisure","Economy","Mykonos to Athens","8.0","4.0","4.0","","","4.0","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dimitrios Chrysos-Gklavas","Greece","2015-07-21","I booked a premium economy ticket so I can have a suitcase and one piece of baggage. That cost ~30Euros more than the Go Light fare. Suddently as we were waiting for the boarding to start, the airline representatives announced that every person who has the Cheapest fare, can put his baggage in the compartment with no charge. I find no reason to pay extra money and being fooled with this policy. All the other provided services were far above medium, approaching excellence. I will fly again with Aegean but the ticket policy needs serious reconsideration","Dash 8 Q400","Solo Leisure","Economy","Athens to Santorini","8.0","4.0","5.0","4.0","","2.0","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Kim Buhrman","United States","2015-07-12","2 flights - HER to ATH (short 50 minutes) and ATH to MXP. Both went well and flights were on time. Unexpected snacks and drinks on flight. Breakfast on MXP flight. Fast check-in, friendly cabin staff and quick baggage claim.","","FamilyLeisure","Economy","ATH to MXP","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Alan McLean","","2003-11-01","Round trip LGW - LJU in Business Class. Check-in staff at LGW very efficient and friendly. A320 clean and staff most helpful. Food and Wine need improvement. Flights all on time and overall a pleasant experience.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Andrew Proud","","2003-07-31","In July 2003 I flew London (Gatwick)-Ljubljana-Skopje return in Business Class. Overall I was quite impressed. All flights departed and arrived on time and the onboard service was efficient and reasonably friendly. Hot meals were served on all flights although the quality of these varied from disgusting to just OK. All drinks were complimentary. The aircraft (A320 and CRJ) were modern and spotlessly clean. Business Class seating is identical to economy with a moveable curtain. Transiting at Ljubljana was painless although it is a very small airport and the Business Class lounge is nothing special. I would happily fly with them again although they do need to improve the quality of their meals.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","G Chew","","2002-12-06","I have just returned from a long weekend in Ljubljana flying on Adria from London Gatwick. The outbound flight was ok (food portions were a bit stingy given the 2 hour 20 minute flight time) and we arrived early into Ljubljana. Beware about arriving on a Saturday - the coach to the city centre are few and far between. I ended up taking a taxi which cost me 6500 SIT (about UKP 20) whereas the bus was 600 SIT (1.40). On the return flight Adria cancelled the flight for 'technical reasons'. Judging by the low number of people that went to the passenger service counter I think the reason for cancellation may have been more economic than technical. I was rerouted via Munich which added over an hour and a half to the journey and we flew into Heathrow (with BA) instead of Gatwick which left me with a useless train ticket and no way of getting home. The flight to Munich with Adria was good and an edible snack was served with apple juice. Despite the problems with the return journey Adria seems to be a reasonable airline and is an ok (if not the only) choice to get to this country.","","","","","","","","","","","","","0"
"adria-airways","/airline-reviews/adria-airways","Adria Airways customer review","Francisco Camino","","2002-08-25","I have flown Adria recently on a LH code share from Munich to Ljubjana and return. In both cases the plane was a brand new CRJ. Both flights were really smooth and the crews really efficient and helpful. Pilots kept us informed about everything during both flights. It was sunset and dusk and the flight over the alps was absolutely scenic. Despite the narrow cabin of the CRJ the pitch is quite generous and the leather seats comfortable. Both flights lasted 45 minutes and from MUC to LJU I travelled tourist class. Normally in short flights there isnt time for much than a drink. We receive an apple juice a cheese and salad sandwich plus coffee and tea. The LJU-MUC and due to an overbooking was on business. We were offered an orange juice prior to departure and then a tasty breakfast consisting in bacon and scramble eggs fruit salad a croissant and coffe and tea. Superb for such a short segment. Not being a prime choice its an airline which is pleasant to flight.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","C De Carolis","Italy","2015-07-12","Managed to get my rather large luggage quickly. First flight was on time, the A321 was clean and the Flight hosts were pleasant and friendly. Hot food was served and had an overall pleasant flight. Seats were comfortable enough, they seemed to be the same as the one Lufthansa originally put on their planes and I guess everyone went with them. Arriving in Athens there was a delay of half an hour due to congested skies as its the summer peak time. Boarded on time again a friendly staff with a good plane. They are a great choice.","A321 / A320","Solo Leisure","Economy","FCO to LCA via ATH","10.0","4.0","5.0","5.0","","5.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Ludovic Farine","Switzerland","2015-07-07","I recently flew to Mykonos through Athens and must say it was a very pleasant experience. The Zurich - Athens - Zurich legs were in Business class, to which I was upgraded for free being a Gold Member of their program Miles and Bonus. During the inbound flight I was served a 4 course menu, with 2 choices for the main course, with excellent wines, return flight was in the morning, so breakfast with 2 choices of eggs (scrambled and omelette), fresh fruit platter, greek yoghourt and bread. Responsible for the Business class section was every time the Maitre de cabine, who was very attentive and kind. Flights were on time (ish) and transfer in Athens was easy and smooth, even though inbound luggage could not be through-checked because of the lack of customs in Mykonos Airport (it was on return though). Only slight downside was check-in at Mykonos at 6 am, with only 2 counters open and queue moving very slowly, taking me 20 minutes to check-in my suitcase. But I guess that's more a matter of the airport than the airline.","A320 and Q400","Solo Leisure","Business Class","ZRH to JMK via ATH","10.0","5.0","5.0","5.0","","4.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Teresa McCann","United Kingdom","2015-07-07","We flew on flights 4441 and 4440 on 22nd June and 29th June. Both flights were excellent, smooth, cabin staff immaculately dressed and professional. I would use this airline again. Perhaps a free snack like a sandwich or crackers and cheese would enhance the experience.","A320","FamilyLeisure","Economy","Belfast to Corfu","9.0","4.0","5.0","3.0","2.0","5.0","2.0","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dionysis Kefallinos","Germany","2015-06-20","I am always impressed with the pleasant attitude, responsive service and  warmth of cabin crew. The ground service is good, and the food is on the good side. On the other hand, most of their planes are starting to show their age and sometimes the seats are really worn out.","A320-200","Business","Economy","Zurich to Athens","8.0","4.0","5.0","4.0","","4.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Constantino del Conte","Italy","2015-06-19","A good flight, on time. Flight attendants were pleasant and friendy. Was traveing with my partner, we got bored halfway through the flight as there is no inflight entertainment system. Hot food was served, overall a positive experience.","A320","Couple Leisure","Economy","Rome to Athens","8.0","4.0","5.0","5.0","","5.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Brenda Xinck","Canada","2015-06-17","We flew Heathrow-Athens return and Athens-Santorini. The entire experience was very good. We were a bit delayed on our return flight to Heathrow and were continually updated on progress. The seats were comfortable and not tight. A hot meal was served in flight - no fee and a beverage was even included. This was on a three hour flight - a really nice touch. Unfortunately, my gluten free meal which had been ordered was not on board but the flight attendant provided a very nice salad and a sincere apology. All in all, we had a very enjoyable flight each time.","Airbus","Couple Leisure","Economy","Athens to Heathrow","10.0","5.0","5.0","4.0","","4.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Martin Hahn","Sweden","2015-06-16","Very good flight, nice to be offered a hot meal on the ARN-ATH leg with complimentary drinks (two rounds), nice and rather spacious seats and legroom on the ARN-ATH leg, On the ATH-JTK / JTK-ATH Leg they used a A321 with cramped max tight config so almost no legroom, but it is a very short flight so it was ok, only a small snack, no drinks but I dont think they would have time to serve on this short flight. ATH-ARN was again great legroom and also served a hot breakfast. For what we pay it is great value, far better than many other competing airlines, the planes are also new and clean. Only drawback is that there is no entertainment provided on the 3 hr flight, why not show a movie?","A320 / A321","Couple Leisure","Economy","Arlanda to Santorini via Athens","9.0","4.0","4.0","4.0","","4.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","H Mung","United Kingdom","2015-06-12","Return LHR-ATH.  Clean, plane seemed quite new.  Staff are friendly and multi-lingual (at least 3 languages on top of Greek).  Food is well above average and so is legroom.  But bring a book or some entertainment - no in-flight entertainment on this 3.5 hour flight.  But overall, I was very impressed. Would happily fly with them again and recommend to friends.","","Solo Leisure","Economy","LHR-ATH","9.0","4.0","4.0","4.0","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Adams","Canada","2015-06-04","Multiple trip with AE between SKG-FRA and MUC. Aircraft's were always clean service was fine food above average and quite good compared to other regular European airlines and the staff was always courteous and friendly. There were only couple times out of the last maybe 30 round trips the flight was delayed and that happened summertime when the European skies are congested. I have great respect for this airline and how nicely developed to become one of the best regional airlines of Europe.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Sean Kyte","United Kingdom","2015-06-04","Flew from Athens to Santorini and back. Flight was an hour late leaving Athens due to congestion at Santorini return was 30 minutes late. Cabin was very clean crew friendly and impressed that a snack was offered onboard when returning to Athens. Due to turbulence when flying to Santorini the crew could not offer the inflight service so this was handed out when leaving the aircraft. Traveled with 6 month old baby and our bags got priority tags so this sped up the airport experience. Overall an excellent airline and would like to experience them on a longer journey.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Ilias Vounelakis","Greece","2015-05-31","Athens to Corfu on Olympic Air Bombardier Dash400-8 series aircraft (A3 402). Corfu to Athens on Aegean Airbus A320 aircraft (A3 405). Excellent service very clean cabin flights on time and smiling staff.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","H Mung","United Kingdom","2015-05-31","LHR-ATH return. Plenty of legroom - better than some intercontinental I have been on. Food was OK; a little on the plain side. Service was very good and superbly efficient despite both flights being at capacity but the crew could smile a little more. At least as good as BA and a step up from KLM AF or Lufthansa for regional flights - very pleasantly surprised.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Magouras","Switzerland","2015-05-31","Traveled on 27 May from Zurich to Larnaca on business class. Check-in (mobile) fast and uncomplicated. Airline flew on time crew was very friendly and caring food and beverages were excellent. Information provided from crew was clear and continuous. Overall a very pleasant experience.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Kotremagias","Sweden","2015-05-27","Flew CPH-ATH on May 21 economy class. Nice airline that provides you a free meal and full bar service. The dinner consisted of tasty pasta with minced meat and a small biscuit for dessert and considering that you normally get zero for free these days in Europe it was very pleasant! Clean aircraft good information and attentive service will definitively fly Aegean again!","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M McManus","Belgium","2015-05-27","Flew from Athens to Brussels. Aircraft was very clean and well maintained. Cabin crew were immaculately smartly turned out and friendly. In flight food was good quality. Pretty comfortable seats. No inflight entertainment though.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Lee","Singapore","2015-05-20","Athens-Prague on 11 May. Online check-in was quick just had to get boarding passes and to drop off bags at the airport. Despite having a bus gate boarding was organised very well and the flight departed ahead of schedule. The seats were quite comfortable and legroom was acceptable for this short flight. There was a small hot meal of pasta on the flight as well as a small dessert and drinks. Sweets were distributed before the main meal service. The red wine served on board was very good. Of note are the cabin crew who were very friendly and went around their work with smiles on their faces - this is rare these days with most airlines. The entertainment consisted of short videos on Greek island destinations and was ok though there was no audio available. Arrival into Prague on time and bags were processed within 15 minutes after leaving the aircraft. All in all Aegean is a hidden gem of an airline - I had a very good experience with Aegean and I would be glad to fly them again when I can.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","W Coenik","Australia","2015-05-16","Flew Istanbul to Athens for a connection to Santorini. Flights were all on time and the crew were great. They were short flights so no inflight entertainment and only a drink which was all that was needed. On our landing in Santorini we did a ""go around"". About 50feet from a touchdown the pilot powered up and off we went. The pilot came on the PA and advised us of a change in wind direction and all was good. First time for me and very exciting. Great that the pilot kept us up to date and well informed. Quick boarding and the bags were on the conveyer within minutes of us waiting for them.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","C Kourlampas","Greece","2015-04-14","ATH-BRU (March 2015). The flight was as it should be very friendly and helpful crew the flight was on time despite the fact was almost full. The breakfast was quite good in quantity with the only handicap the taste of the Greek 'tyropita' wasn't so equally tasty as a traditional cheese pie. Thoroughly clean and new aircraft. I will fly with them definitely next time.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Milossavlyevich","Egypt","2015-04-14","A3 930 Athens to Cairo. Service bland and erratic uncomfortable thin seats food inedible and in minuscule quantities. Gate agent checking my visa requirements for 15 minutes. A real disappointment.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","G Carsten","Germany","2015-04-03","TXL-ATH-CHQ (Chania Crete) and return in March 2014. New slim line seats with hard seatback and short cushion that doesn't properly support thighs so you are forced to sit in a very unnatural and cramped position. The further back on the plane the smaller legroom gets i.e. new seats + seat in the back = nightmare while older seats in front of the cabin are very comfortable. Apart from that pleasant flights with good service hot pasta meal on TXL-ATH small though but at least one of the few remaining airlines to serve warm meals on intra- european flights. Even on the short ATH-CHQ hop they serve drinks and a cake. As they charge extra fees for every checked bag people carrying incredible amounts of luggage into the cabin making boarding a bit chaotic. Cabin baggage restrictions should be enforced.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Phillipou","United Kingdom","2015-03-28","Heathrow to Thessaloniki via Athens. Stress free check in at the new Terminal Two at Heathrow. Comfortable flight with adequate inflight hospitality with very friendly crew on all flights. Baggage checked through to our final destination and seamless transfer of flights in Athens. Clean and new Airbus A321/320 on all flights. Excellent experience would definitely fly them again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Keith Tynan","United States","2015-07-28","EI134 (06 July 15) and EI135 (27 July 15) were Omni Air International 767's with non-Irish crew. In-flight entertainment was startlingly bad in first class on EI134 (chunky hand-held viewers with three or four tepid films) and non-existent on EI135 (even fewer films and shows repeated on tiny seat-back screens hourly, as in the 1990's). There was no in-flight wi-fi, so good thing I brought a book. First class inflight meal (EI134) was good, but first selection (beef) was unavailable. Inflight meal on EI135 was positively inedible except for the roll - not even dressing for the salad. First choice of meals on EI135 (chicken) was unavailable again. Second choice was tentatively identified as ""beef"". This was a shabby performance by Aer Lingus and I have come to expect much better.","Boeing 767","FamilyLeisure","Economy","SNN to BOS","3.0","2.0","1.0","1.0","1.0","3.0","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Sonntag Josef","Israel","2015-03-23","TLV-SKG with stop in LAR (Laranca) SKG-TLV with stop in ATH 17/3  TLV-LAR leg Airbus 320-200 with excellent leg room no refreshments no entertainment (short flight) on time very efficient crew. 17/3 LAR-SKG on time Airbus 320-200 small leg room hard seats not comfortable very poor meal. 19/3 SGK-ATH on time Airbus 320-200 small leg room hard seats  not comfortable no entertainment (short flight). 19/3 ATH-TLV. Small delay Airbus 320 with excellent leg room very poor meal efficient crew. Clean aircraft's on all flights.","","","Economy","","7.0","5.0","4.0","2.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Magouras","Switzerland","2015-03-17","I flew 2 times this month from Zurich to Athens and back and I must say that I'm really glad this airline has included Switzerland to its destinations. I always left and arrived on time the crew was very friendly and professional and I found the inflight magazine interesting to read. Aegean definitely is one of my favourite airlines.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Kapsalis","Greece","2015-03-04","Athens to Abu Dhabi Business. Business class is a waste of money. There is the middle seat which is not available thus giving more room to the other 2 side passengers. No comfort seats no video system no amenities no nothing. Food was just ok stuff was kind and helpful. My advice: Beware of Aegean flights out of Europe as these are just seasonal. If they find that they have many empty seats left they will cancel the flight. I should fly Etihad economy. Its cheaper than Aegean business more reliable and has the same amenities except food.","","","Business Class","","3.0","2.0","4.0","4.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Christina Kelly","Ireland","2015-07-27","Travelled with my 2 sons ages 4 and 7. Had ordered 2 children's meals and found out at service their meals weren't on board. Due to being delayed my son's went 8 hours without a meal and I had to feed them chocolate throughout the flight. Also the inflight entertainment did not show one children's movie. Awful customer service, they won't let me talk to a manager or Senior member of staff and have forced a travel voucher upon me I did not wish to accept.","","FamilyLeisure","Economy","Shannon to Boston","5.0","3.0","4.0","1.0","1.0","4.0","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Fox","Ireland","2015-07-27","Arrived somewhat early for the flight and had to wait an hour for check-in to open as the queue continued to grow. However, check-in staff were friendly and quickly got through the line. A full flight so boarding was a tad chaotic moreso due to passengers not obeying the gate announcements. The flight closed up 25 mins after scheduled takeoff time (8.35pm) and consequently the pilot informed us we missed our slot and could not be airborne until 9.50pm Luckily, the situation improved and we took off at 9.30pm arriving in Dublin only 15 mins behind schedule. The senior cabin manager was delightful, accommodating and always smiling. Nice flight, efficient inflight service, cockpit updates and baggage delivered very quickly upon arrival. All in all a very good experience despite the initial delays.","A320","Solo Leisure","Economy","Madrid to Dublin","9.0","5.0","5.0","4.0","","4.0","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Patricia Webb","United Kingdom","2015-07-26","Was delayed in Dublin, flight cancelled to Jersey in the end, but put in marvellous hotel, provided 3 course meal and prompt transport back to airport in the morning. Greatful thanks to Aer Lingus and taxi service they provided.","","Solo Leisure","Economy","Dublin to Jersey","10.0","5.0","5.0","","","5.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Michalis Kapsalis","Greece","2015-03-04","I booked to Abu Dhabi Business. One month before departure they informed me that my returned flight was canceled because Aegean had canceled all Abu Dhabi flights after November. I asked for a replacement ticket with their partner Etihad but they told me they can't do that. So they gave me some money back and made me buy another return ticket for 300 euros. The business class has little to do with business class. Apart from the food it looks like economy class. The only difference is that there is a reclined table at the middle seat shared by the two side passengers. No personal entertainment system either just newspapers. I have noticed that many routes are operated by Aegean only seasonally so beware they may cancel your flight anytime if they see that they have not many reservations. Overall definitely a budget airline nothing more.","","","Business Class","","3.0","2.0","4.0","3.0","0.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Russell Ng","Malaysia","2015-03-04","I flew to Heraklion and Aantorini from Athens in February. Seats are fine with decent leg room unfortunately there's no proper inflight entertainment on the flight. The service carried out by the cabin crew are professional and efficient. My return flight from Heraklion was delayed due to some technical difficulties. But we still managed to arrive in Athens on time. My flight to Santorini was short so they couldn't really carry out the full service but they still manage to give us cookies and fresheners. I would definitely take Aegean again on my next journey to Greece.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Themistocleous Themis","Cyprus","2015-02-24","Traveled on February 20th from Athens to Larnaca on Flight A3-908. I must say that the professionalism of the cabin crew was excellent. Although the flight was very short the cabin crew were smiling warm hearted to everyone and even at a time when they had to deal with a passenger that was demanding for more and more alcohol the cabin crew dealt with it with professionalism defusing the situation without embarrassing the passenger. I would definitely choose Aegean again for my trips.","","","Economy","","10.0","2.0","5.0","4.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Bransby","United Kingdom","2015-02-24","LHR-ATH-CHQ Return 13th February 2015 - 21st February 2015. I got the 22.15 flight from Heathrow to Athens on the 13th and then the 09.15 flight to Chania on the 14th. At Heathrow the flight was over-subscribed so they were offering people a large sum of money a night in a hotel and the flight the following day - I wish they would have asked me! Then they were asking people to (voluntarily) check their hand luggage into the hold - so I offered because of the long wait I had at ATH! The flight was smooth the hot meal was served early on into the flight and we landed slightly early. The only criticisms I have is that the seats are a little hard and the cabin was stiflingly hot and very bright! Great to have a free meal though. On arrival at Athens at 03.40 I collected my hand luggage and checked into an airport lounge before my flight to Chania - which was well worth the £20! Flight to Chania was a bit poorly organised but landed on time. Return flights were also very good and a mercifully shorter stop over in Athens!","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","John Lince","United States","2015-07-26","I had a connection in Dublin for 2 hours, which stresses me out the most. During the JFK-DUB leg, the crew was the most hospitable crew I have met. My seat was broken, making me recline without pressing the button, and the IFE had a pretty poor choice of movies, but other than that, Aer Lingus left me with an impression. Dublin Airport is clean, and when I was there for the connection, we were the only outbound flight, so the terminal was empty. Would fly with Aer Lingus again, especially with their incredible prices.","A330-200","Solo Leisure","Economy","New York to Warsaw via Dublin","8.0","5.0","5.0","3.0","3.0","5.0","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Sammi Lammy","United Kingdom","2015-07-25","I was positively surprised when I recently in July 2015 flew with a friend from London Heathrow to Belfast City Airport and back again. I booked tickets several weeks in advance and got a good value flight. The website was clear with what one needed to pay extra. With the flight only an hour, I didn't want to pay extra for premium economy seats that would've guaranteed a more comfortable flight for a tall person like me (2m). Yet, I hoped that if the flight wasn't fully booked the staff would be flexible and allow me to sit in an exit row. Years of flying have continued to confirm to me that if you want service and flexibility, go with the ""legacy"" airlines, as opposed to the ""low-cost"" ones where you have to pay for everything. Once again, I politely asked and the Aer Lingus staff happily obliged - on both trips. As such, I was very pleased for the quality I got on this short-haul flight within the UK. I've not flown Aer Lingus long-haul, so I can't comment, but based on this experience I would be ready to try Aer Lingus transatlantically if they offered a good price and connection.","A319","Solo Leisure","Economy","LHR to BHD","9.0","4.0","5.0","","","4.0","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Jose Carvalho","Germany","2015-07-22","Flown this week and if any doubts left, clearly a low cost airline. Nothing for free not even water. Both planes in a poor condition with different seats. Even the announcements which are programmed were different which indicates to non homogated fleet. Flight attendants with poor attitude towards passengers.","A320","Business","Economy","Dusseldorf to Dublin","2.0","2.0","2.0","1.0","","2.0","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Ito","Germany","2015-02-18","FRA-SKG Business class. Seat was standard European Business class seat (same as Economy class and middle seat was blocked). 3 course menu with Greek wines. They have standard coffee cappuccino espresso also. I was eating 70min of the 150 min flight! They have a only business class passengers bus between parking spots and the terminal.","","","Business Class","","9.0","3.0","4.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dampier May","Greece","2015-02-18","Writing this on behalf of my 87yr old mother who had flown to the UK on a 6 wk trip to see family. Aegean had been informed she required a wheelchair and we received confirmation it was booked both ways. From Rhodes to London they had no details regarding the chair and had to rush around looking for one. Apart from that initial problem my mother informed me everything was fine however on the day of her return Aegean decided to go on strike thankfully they messaged although it was 10 'o' clock at night. I tried desperately to get through eventually they put her on the following day again with confirmation of the wheelchair. London section was fine she tells me and the staff were quite attentive but on landing at Rhodes I waited outside and to my disgust saw my poor mother dragging a 20kg suitcase behind her carrying a coat and her handbag! Not one staff member offered to help she even had to ask a member of the public to lift her case from the conveyor belt.","","","Economy","","","4.0","3.0","2.0","3.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","N Micallef","Australia","2015-01-30","Our flight from Rhodes to Athens on route to Heathrow was cancelled with sufficient notice given. To fix this they got us tickets on Olympic leaving the same day just a couple of hours earlier. Flight from Athens to Heathrow was very pleasant and we arrived on time. Staff were all friendly and willing to assist even the office staff in regards to our cancelled flights were very helpful.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","W Swingler","United Kingdom","2015-07-21","Arrived in plenty of time for the flight only to be told it had been over-sold. I was told I must go on standby, with no option otherwise. I was assured that my baggage would be on the next flight out (4 hours later) which I caught. On arrival in Dublin sure enough, no baggage. This is hugely inconvenient as I am away on business with no change of clothes etc. The staff at the desk were overstretched, and not very helpful. I travel a lot with Aer Lingus and I have to say that their service is getting worse each time I fly.","","Business","Economy","Manchester to Dublin","1.0","2.0","2.0","","","1.0","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Allison Garetto ","United States","2015-07-20","The flight attendants were very rude, and the media system was broken which didn't help an 8 hour flight. Kept asking for updates about it and the flight attendants didn't acknowledge it. They only came around with drinks once. Food was inedible, and the leg room was small even for an airplane. I've flown internationally many times before and Aer Lingus was the worst in my opinion.","","FamilyLeisure","Economy","Chicago (ORD) to Dublin ","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Rick Yah","Singapore","2014-12-29","Athens to Larnaca economy. Early morning flight. Departing punctually serves simple breakfast. Crew friendly and efficient.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","G Spiros","Sweden","2014-12-29","MUC-SKG on 17th of Dec. One-way. New A320 with new style of seats quite uncomfortable though. Friendly and nice crew. A hot meal was served in this short flight and drinks. However passengers didn't obey at all to the new cabin baggage rules causing space problems and minor delays and the crew did nothing about it. Rules should be more strictly enforced.","","","Economy","","7.0","2.0","5.0","5.0","1.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dan Tong","United States","2014-11-25","Flew London to Athens and then on to Ioannina and then from Ioannina to Athens and back to London. Great flight new and comfortable planes professional crew good meals and snacks. Great airline with great product. When and if I ever go to Greece again I will fly with Aegean.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Jason Barsal","United Kingdom","2015-07-16","Very good experience. Check-in and boarding were quick and efficient. The airplane is very clean and the cabin crew were friendly and helpful. There is a good variety of food sold on the airplane.","A320-200","Solo Leisure","Economy","Dublin to London Heathrow","8.0","4.0","5.0","3.0","2.0","4.0","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Gary Colburn","United Kingdom","2015-07-16","Flew from Belfast to Gatwick, the plane was oldish and not very comfortable, I felt really squashed where I was sitting. Plane took off on time and arrived a few minutes early on the other side, so no complaints there. Boarding was relatively quick and the cabin crew were personable, one passenger complained of being ill during the flight and was attended to with care and attention. A hassle free trip but they do need more space between seats on their planes, this is a national airline, not a budget one.","","Solo Leisure","Economy","Belfast to Gatwick","7.0","1.0","4.0","","","4.0","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Whyte","Ireland","2015-07-13","I had a very pleasant experience flying with Aer Lingus. Although the business class is not up to par with most other airlines, it is far from bad and the service was great - Irish hospitality at its best! ","A330","Solo Leisure","Business Class","Dublin to San Francisco","10.0","5.0","5.0","5.0","4.0","4.0","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Pomeroy","Canada","2014-11-25","FCO-ATH-LCA-ATH all in business as using points. Easy check-in. Quality of meals and wine excellent for short . flights. Attentive staff -although as first two flights only 3 of us out of possible 8 to be expected. Really did run a separate bus on arrival for just 3 business class passengers at ATH and LCA.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Georgoulopoulos Apostolos","Greece","2014-11-25","I had a flight on October 14 going from ATH to HER and back upgrading my economy ticket to business by spending some miles on the aegean miles program. I had an excellent light meal the personnel of the aircraft was gentle and smiley. The seat was the same like the economy class but it was comfortable enough.","","","Business Class","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Pocock Philip","United Kingdom","2014-11-20","I flew on October 5th then on to Mykonos. I then flew to Athens and then to Kos. On the 16th from Kalymnos to Athens and back to Mykonos and then on 22nd Mykonos - Athens - to Irakio Crete and then from Crete back to Athens. I must say I have had some excellent flights with Aegean. All flights on time and an excellent meal from London to Athens and this being Economy. On the internal flights you were offered a soft drink and snack. Cabin crews were extremely professional and I look forward to next October. The only downside is that: 1) They did not show any films or music available on the London flight and 2) When I booked in March I could not book the November flight home because tickets were not available so BA flew me home. I knocked a point off their food and beverages as they don't serve a gin and tonic in Economy. AS I have said I look forward to flying with them next year but they have changed the flight times to Mykonos from Athens from 7 pm to 6.30 pm which makes life difficult so they might lose this customer.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L Pulliam","United States","2015-07-06","SFO-DUB, LHR-DUB-SFO. Ground staff excellent. On time departure. Flight staff were just going through the motions and seemed as though they couldn't care less about the passengers. Seating was tight, but bearable. Inflight entertainment was pretty good. Meals were not so good and beverage service was below standard. Had issues with passenger behind us that allowed their child to continuously kick the back of our seat. We asked the mother once of the problem yet the child continued. Asked again to please have your child stop the kicking. Third time was enough and flight crew intervened and helped settle the problem. A cookie for the kicking child and a glass of wine for us. Very odd situation but handled OK by crew. Overall the flight seemed short handed, stressed and just did not want to do their job. Return flight back was like night and day. Our baggage was well above the limit but nothing was said and they checked us in with no questions. Both flights were on time. Ground staff friendly and helpful, cabin crew were friendly, helpful and outgoing. Meals were actually tasty and there were non-stop beverage runs. The crew came across happy and willing to please the passengers. I got on the plane dreading the flight but departed with a positive attitude. Seating is tight though. I recommend Aer Lingus as an alternative airlines if you are looking for a budget alternative to flying.","A330","Couple Leisure","Economy","SFO to DUB","7.0","3.0","4.0","3.0","4.0","5.0","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Walsh","Ireland","2015-06-19","Excellent friendly service. Able to fly in and out of Cardiff when other flights were cancelled due to fog. Maybe more expensive than alternatives, but reliable. Preferred airline on the Cardiff-Dublin route.","","Solo Leisure","Economy","Cardiff to Dublin","10.0","3.0","5.0","3.0","","4.0","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Gabris","United States","2015-06-12","JFK-SNN-LHR, FCO-DUB-JFK. The first leg of this trip, JFK-SNN, was operated by Air Contractors (I actually think this was the best flight out of the 4). The Boeing 757 cabin was clean. There were pillows and blankets on each seat. The IFE was sufficient for a ~5 hour flight. There was a meal 1-1.5 hours after takeoff (Chicken or Beef). It was okay and what one would expect of an airline meal. SNN-LHR and FCO-DUB were on A320s. The planes were clean but the seats were a little bit tight. There were no IFE on both flights and they charged for food and beverage. DUB-JFK on an A330 dual aisle plane. No pillow and blanket at my seat but they had blankets available for the passengers. The IFE was again sufficient for 7 hour flight. There was a meal after takeoff and a light snack before landing. The boarding process on all 4 flights were effective and all 4 flights left on time. The flight attendants were friendly and attentive. The check in staff at FCO T1 was not but can't really fault them on that. ","","Solo Leisure","Economy","JFK-SNN-LHR, FCO-DUB-JFK","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","C Bartzelis","Greece","2014-11-06","I have travelled from Athens to Tirana every week for the past two years and I see it more as a torture rather than a journey. It all starts from the arrival in the airport where Aegean counters for Business travelers and gold miles card holders are filled with people which means at least 30’mins waiting for your check in. The return journey to Tirana is being carried out with a DE HAVILLAND 8-400 airplane with very little space for passenger seats. Aegean is allowing everyone to have more than one piece of hand luggage therefore you have to fight for an overhead space in this tiny airplane otherwise you will end up with the luggage under you tiny seat. Finally this journey costs only 260 euro (return) if you don't check in any luggage otherwise you have to add roughly 80 euro to the price.","","","Economy","","2.0","1.0","4.0","1.0","0.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Anastasia Gkika","Greece","2014-11-05","A3600 14/10/2014 Athens to London and return 22/10/2014 A3603. Me and my family have been using Aegean Airlines for years and we have always been happy with the service. I was disappointed to find out that they have stopped playing movies during flights. On my return flight from Athens to London last week there was entertainment system at all. No music no movies. I think this is the last time I will use Aegean. Very boring flight.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","C Tampasis","Greece","2014-10-28","Munich to Thessaloniki. 17/10/2014. No space to place a laptop in cabin due to people with more hand luggage than allowed. Crew not friendly and not willing to apply the rules of hand luggage per person. Food below average. Drinks warm. This wasn't the first time things where not good. Would avoid flying with Aegean again if possible.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","N Dorizas","United States","2014-10-22","This was my third flight with Aegean in the last three years. I had pleasant experiences with my other two but wanted to reconfirm consistency before I rated this airline. Travelled LHR to ATH this time. Plane was clean and comfortable (for a 3 hour or so flight). My compliments to the staff. As in past flights they very pleasant warm and professional. Food served was as good as can be expected.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Bloor","United States","2015-06-06","Boston - Dublin May 15 flight 138 - was supposed to be an Aer Lingus aircraft but apparently several days out they had to charter a plane from Omni International - which is generally used as troop transport - that was filthy crammed to the gills with the maximum seats. There went our prepaid extra legroom seats no air controls no Aer Lingus staff no individual seat TVs nothing - it was horrible and the worst part - no prior notice. Then - coming back Aer Lingus Shannon - Boston May 31 flight 135 - supposed to be a double aisle aircraft - you guessed it - Boeing 757 - one aisle - 6 hours and no explanations. Yes I understand the airlines can substitute aircraft - but (especially on flight 138) a comparable and comfortable substitute should have been made. I was appalled (and I am a regular traveler to Ireland).","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Bruce Laroche","United States","2015-05-20","Boston – Dublin. Flight EI136. Dublin – Naples. Flight EI450. I last traveled on Aer Lingus in 1977 as a child. The service was excellent and the food was great. So when I booked our trip in May 2015 to Italy through Dublin to Naples I was excited. I could not have been more disappointed. The service was terrible. There was only 1 flight attendant that gave a faint smile (and that was on all legs of the trip. A British staff member was on board for the final Dublin to Boston flight via Titan Airlines. They were a breath of fresh air and were very pleasant and actually smiled). The food was bad. The plane was pretty clean though. This was the cheapest airline I have flown on. They kept charging for everything. On the flight from Dublin to Naples they charged for every single thing even water. Not one thing was distributed for free. I could see if I paid very little for my flight but this was not a cheap rock bottom fare. Frankly I was ashamed of being Irish after I took the first leg of the trip. We were traveling with 10 other people and all agreed that they would have no interest in traveling to Ireland for a future vacation. So Aer Lingus - you might be saving a lot of money but you are obliterating anyone's desires to travel to Ireland in the future.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Nicola Harvey","United Kingdom","2015-05-16","10/5 Sunday flight Dublin to LHR. Went to book luggage in and was grabbed and asked if I wanted to be put on the earlier flight which was good. I had previously paid for a seat upfront but only got row 9 in the reorg which was odd as there were spare seats on the earlier flight. Bad news - loads of planes leaving at that time so really only gained about half an hour but hey not their fault. Usual problem though - people with too much luggage and no idea of how to stow on board. They did weigh some and grab some but I feel they need to monitor this when people get on the plane as some people really are quite selfish and clueless. Also Aer Lingus passengers take forever getting on or off a plane which actually does matter if you have trains and buses to get. However cheaper than Ryanair and quite pleasant.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Aggelopoulos","Greece","2014-10-12","SKG - ATH and JMK - SKG in early August. Outbound flight was 15 minutes late. Check-in was fast on both flights clean airplanes nice FA fast baggage claim. Overall a pleasant experience.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Michael Shoesmith","United Kingdom","2014-10-12","Kos-Athens-LHR on October 1st at 19.10hrs. Very professional service. The airline offered sweets on take-off small snack and drink on Kos-Athens which is just a 40 minute flight! The drinks service are repeated twice on Athens-LHR flight and the meals are adequate. Well worth £70 one way and into Heathrow! I would definitely fly them again. Seating is okay for 3 hours 30 minutes and flight seems to go fast as the cabin crew are constantly busy with the passengers. Probably a budget IFE system needs adding for a little more enjoyment!","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","N Tsagkalidis","Greece","2014-09-14","I travel with Aegean many times during the year usually I do SKG-ATH-SKG and I usually travel in business not because of the service but because I have the ability to change flights at will online and without any extra charge. During my last trip to Athens for the outbound flight they put two flights together - as a result I was not able to change flights online. Hence I had to call them up in order to change flights they inform that I had to pay an extra 65 euros if I wanted to fly in a particular flight and 20 euro if I wanted to fly with another flight. I told them that this is a business ticket and I can change whenever I want to the could not care less. Hence I have decided not to fly with them again.","","","Business Class","","3.0","3.0","4.0","2.0","0.0","","","2.0","0"
"aerocaribbean","/airline-reviews/aerocaribbean","Aerocaribbean customer review","Philip Jensen","Denmark","2010-12-31","Havana - Cayo Coco return. A one hour flight with an old ATR42 turboprop. Seats surprisingly comfortable and we were offered a free drink plus candy onboard. Nothing special but we arrived on time.","","","Economy","","8.0","","","","","","","4.0","1"
"aerocaribbean","/airline-reviews/aerocaribbean","Aerocaribbean customer review","R Ryder","United Kingdom","2010-11-25","Holguin to Havana last week. Okay apart from issuing duplicate boarding cards to different passengers. Return was in a turbo prop plane which was 1 hour late and was infested by cockroaches running along the floor overhead lockers and electrical ducts. The plane was generally dirty. Obvious lack of maintenance.","","","","","1.0","","","","","","","","0"
"aerocaribbean","/airline-reviews/aerocaribbean","Aerocaribbean customer review","Ian Hopkinson","","2008-04-10","What a wonderful friendly airline. Flew with them Hholguin to Havana and back. Both flights only minor delays was served juice and a cake on this short internal flight safety demonstration was done.","","","","","1.0","","","","","","","","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L Gran","Australia","2015-05-13","We flew Dublin to Paris on May 13th 2015. From the start we were greeted with disinterested and unfriendly staff at check in. Even though I checked in with my husband we were not seated next to each other even though the plane wasn't full. I moved myself over to sit with him before take off but why would they seat us apart? The cabin crew were miserable. Finally they rush through with the tea and coffee and snacks that you have to purchase and staff didn't even bother to ask us if we would like something. The plane itself was disgustingly dirty with drink stains spilled on the seat. The back of the seats holding the magazines was vile with what looked like a mixture of spilt drink food and mould. We will never fly Aer Lingus again.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Williams","United States","2015-05-10","I traveled from Munich to Boston in early January 2015. The experience at Munich airport was very poor particularly the passport control line which was 45 minutes of unrestrained and uncontrolled pushing and shoving. Probably not Aer Lingus' fault but still a poor start. I had paid for a business class ticket over the internet. Did not find out until getting on the plane that the first part of the trip (Munich to Dublin) was economy as there are no business class seats on the plane. Typical economy experience. The actual business class portion of the trip (Dublin to Boston) was excellent. However the fare (which looked reasonable initially) in retrospect seemed far too high given that 3 hours of the 9 hour trip were actually not business class. I had a medical issue that caused me to book the business class ticket so I was really horrified at the unexpected 3 hours in economy which I had bought the business class ticket specifically to avoid.","","","Business Class","","7.0","3.0","4.0","4.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Judge","Ireland","2015-05-01","On a return journey to Dublin from Lanzarote (flight 779) I had fallen unwell 15 minutes post takeoff. The urge to throw-up a feeling not welcomed by most especially not at 30000+ altitude was overwhelming and a sense of unwanted panic set in. Luckily I was accompanied by my boyfriend whom along with the diligent and empathetic flight crew got me back on track for the remainder of the flight. Frequently asking if I was ok or whether I needed anything was a small but oh so grand gesture which made such a positive difference.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Bacallado","Spain","2014-09-09","MAD-ATH-JMK return. The only downside is that all flights departed a minimum of 30 mins late. On the good side: check in fast and easy nice clean and comfortable aircraft. Great attentive FA food served all sectors along with drinks. Baggage short on belt after arrival. Will fly them back to Greece.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","T Xavier","United States","2014-09-09","Traveled on Aegean twice this week ATH-HER RT and ATH-MAD. All flights on time crews were polite and professional. I fly economy everywhere and expect uncomfortable seats (they were) but while I don't like it realize that's the way economy is so if flights are on time I'm satisfied. Aegean even supplied a meal in coach for the ATH-MAD flight which no USA airline does. I would fly again with Aegean and recommend.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","George Tziviskos","United States","2014-09-09","Rome to Athens June 23 2014. Flight was on-time comfortable seat spacing nice meal friendly and attentive staff. Would fly them again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","John P Connolly","United States","2015-04-30","April 15th flight 108 return 26th Apr flight 105. My mother and I flew from JFK to Dublin and return. We were in economy from JFK to DUB and in Premier class on the return trip. Both were great experiences and on Aer Lingus new A330. The food was excellent in both cabins. We opted for the succulent steal ($18) in Economy and it was delicious. Crew were lovely. On return we were in the new Premier class cabin. The crew the food the service was terrific. You really could not ask for more.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Nicola Harvey","United Kingdom","2015-04-22","Sunday flight 18.00 from Dublin to Heathrow. Late boarding apparently due to inbound plane being late which is odd as it arrived on time. Then the most ridiculous shambles of boarding that took forever. If people have paid for seats then they should get on first especially as some people are greedy with hand luggage and seem incapable of stowing it correctly. Finally after a good wait I got to get on the plane to find the lady on my row had blocked an entire area by putting her case in the wrong way round! Why is this not monitored? Its about time this boarding procedure was improved upon. Its the same old story. If its a full plane supervise them and get people to board both front and back!","","","Economy","","5.0","4.0","3.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Audrey Burkley","Ireland","2015-04-16","When I arrived to Brussels airport I had pre-booked my seat a week beforehand. There was a problem with the system and my seat was given away to someone else. I asked then for a window seat and this was not given. I was seated in the centre of the plane in an aisle seat so I had no view of the scenery as we were departing and landing. The cabin crew were friendly. I had pre-booked a hot meal leek and cheddar quiche which was forgotten.","","","Economy","","2.0","2.0","3.0","2.0","0.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","S Diamantis","United States","2014-09-01","Travelled with Aegean Airlines from Barcelona to Athens. Flight was delayed leaving Barcelona however still managed to arrive in Athens on time. Excellent cabin service provided by attentive and polite flight attendants. Can't complain especially with the hot meal and free alcoholic beverage provided in economy class. Wish Aegean offered long haul routes to North America!","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Tercon Bojan","Singapore","2014-09-01","You go up. You go down. Flight is over. This 20 min flight from Athens to Mykonos on an A320 does what it needs to do get you to your destination.","","","Economy","","8.0","3.0","3.0","1.0","1.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Korhan Sahin","Turkey","2014-09-01","25/8/2014 A3 381 19.55 (L). I was checked in for 4A. It was impossible to see the screens which showed the ""safety briefing'"". I think the business class curtains prevented us from seeing the screen. A design problem and very important.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","2.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","E Sheahan","Ireland","2015-04-14","Flew from Rome to Dublin with Aer Lingus on Friday 10th April. Very slow check-in with a huge queue. More importantly I can't understand why Aer Lingus make you check-in in Terminal Three and then make you walk the whole way back to Terminal one to board plane to Dublin - this is a long trudge from Terminal three through terminal two to terminal one. You would need a up to an hour to do this walk. (including long security check line). When you fly into Rome you go into terminal one and can exit there. When we finally got to gate the staff insisted on taking carry-on bags from some people (but not all) because the flight was full. In the end the overhead lockers were half empty but some people had a long wait for their luggage. Aer Lingus need to improve their ground facilities in Rome and move the check in desk to terminal one adjacent to the gate.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Fang Jun","China","2015-04-08","From London to Dublin. The short haul flight was on time. Take-off and landing were very smooth. Cabin crew were friendly and helpful. Ground staff at Heathrow should improve their skills. She asked me to check-in my big suitcase at the boarding gate because she could not print the luggage tag for me - it was too late. I went back to the check-in counter at the time she announced. Finally I was stopped by security due to the liquid in my big suitcase. I missed the flight and I was o/b the next flight.","","","Economy","","6.0","4.0","3.0","4.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Adams","United Kingdom","2015-04-03","Travelled MCO-DUB with an infant. Check in all ok at the airport but once on the plane the partner of the man seated next to me in row 2 made a huge fuss about my son (who was sitting quietly and minding his own business) being in the cabin to which the female crew member replied 'I agree but there's nothing I can do about it'. The other male crew member was 'too busy' to bring an infant lap belt once the doors had closed and I was offered neither a drink or a meal. Really poor service added to an outdated seat I wouldn't recommend Aer Lingus.","","","Business Class","","2.0","3.0","1.0","3.0","0.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Fiona Bechelli","Australia","2014-08-28","Travelling from Athens to Santorini in August 2014. Flight was delayed. Not enough seats in airport lounge. No drinks provided. Only given a cookie. Travellers allowed to take extra hand luggage onto flight so there was not enough room for people who only had the one designated bag. We then had our return flight - we called the airline and asked if possible could we get on an earlier flight back to Athens if there were sears available. We were told seats were available most of the earlier flights however it would cost us euro 112 per person to catch the earlier flight. Offered us a 20% discount on a full new fare. Online price was only euro 117 to 131. We had initially purchased the two seats for euro 300. This spoilt our European vacation. We could understand a small penalty to changed however to charge a complete new ticket when there were empty seats available and there are numerous flights back and forth from Santorini to Athens.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","E Karavelas","Greece","2014-08-26","MUC-SKG A3 503 July 22. Efficient check-in use of Lufthansa Business Class lounge (chaotic). Aircraft gate at the far end of the terminal had to walk a lot. Aircraft A320 smart neat clean. Cockpit briefing rather informative. Business class cabin crew (one flying attendant dedicated to four passengers) very satisfactory polite communicative professional. Seating pitch satisfactory - mediocre width (middle seat unoccupied - turned to table). Lavatory clean. Full satisfactory hot meal (choice of main course) with a Mediterranean accent freshly brewed espresso coffee. Actually no in flight entertainment - drop down overhead TV screens with safety instructions and flight path information. Arrived on time business class passengers departed first and transported to the terminal with a dedicated bus. Baggage (Priority labelled) were the first to arrive. Aegean airlines is rightfully voted as one of Europe's top regional airlines.","","","Business Class","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Terry Douris","United Kingdom","2014-08-26","JIK-ATH-LHR on 11 August 2014. Return flight after week in Ikaria. Aegean flight left a few minutes late but made up time although sadly had to stack for 45 minutes at Heathrow. Excellent legroom and seat comfort. Pleasantly surprised with the quality of the meal provided and the drinks so much more than so-called cheaper airlines. Would definitely fly Aegean again. Only downside was the failure of UK Border Agency to have sufficient staff at the immigration desks at Terminal 2.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Daalen","United States","2015-04-03","Boston to Dublin on March 18 flight EI 0138 and Dublin to New York on March 30 flight EI 0105. What a bunch of cold flight attendants. I have never experienced anything like it. A smile must cost them a million or cause them a lot of pain. Maybe it's these ugly uniforms. The service is minimal with one meal on a transatlantic flight and most of the flight you could not find the flight attendants other than in the galley. I have also never experienced a flight with so many passengers with bladder problems. Of course they don't go to the airport bathrooms to them it is much nicer to go in the plane so minutes after take-off they start to go and go and go. Make sure you sit far away from the bathrooms or better yet fly a better airline.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Caroline Foley","Canada","2015-04-03","We flew from Ireland with our 9 month old baby and I was 29 weeks pregnant the staff were great we had flown to Ireland with a different carrier but because of the lack of facilities for our little one we decided to let our return trip expire and book new flights with Aer Lingus there is nothing bad I can say about this airline they make you feel comfortable and were so good with our little one we were even given a bassinet for him to sleep in. I highly recommend to anyone with small children.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Crowley","Ireland","2015-03-30","29 March 2015. I was booked to go YYZ-DUB yesterday. Flight was cancelled. I checked in at 3pm and left the airport at 12.15am after being added to same flight today. Checked in today at 3pm the line was packed with passengers enough for two flights. The staff checked in all but 9 of us who happened to be from yesterday's cancelled flight. A long time later they managed a flight to London Heathrow tonight with Air Canada boarding at 10.40 pm. I'm going to arrive in Heathrow at 11am and board an Aer Lingus flight for Dublin arriving at 2.45 tomorrow. I'm really not sure what to do when travel goes pear-shaped but Aer Lingus oversold the flights and nine of us unrelated and obviously not aggressive or over-assertive ended up in a horrendous nightmare. I've spent two day times in Pearson airport.","","","Economy","","2.0","5.0","2.0","5.0","5.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Vounelakis Ilias","Greece","2014-08-26","Domestic flights: Athens-Kerkira (Corfu) on a A319 aircraft and Ioannina-Athens on a Bombardier DHC-8-400Q (operated by Olympic Air). Excellent service on-time performance and very polite staff.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Tossounian","United Kingdom","2014-08-11","JMK-ATH-LHR. A3 377/A3 608 7 Aug 2014. Mykonos - Athens sector operated by Olympic Air Dash 800 aircraft. Clean inside and out and welcomed on board by very polite cabin crew. Only 2 Flight Attendants for a 20 minute flight. Departed on time and despite the fact that it was such a short flight a full drink service was offered with a variety of soft drinks napkins ice and a bag of peanuts and everyone was served. Upon landing in ATH the goodbye and thanks you greeting was polite with a smile. An excellent flight. 3 hour layover at Eleftherios Venizelos International Airport Athens was a breeze. Was given an invite to the Aegean Business Lounge on the A side of the departure terminal which was comfortable with the usual drinks and snacks available and regularly topped up. Nice clean lounge with a view of both runways. ATH-LHR Aegean Business. Departed ATH with 15 minute delay clean Airbus A321-200 aircraft. Good PA announcements by Purser and Captain. Comfortable leather seats with middle seat free. Drink service and peanuts after take off with hot towel service. Menu was provided with a choice of 2 hot main meals of chicken or swordfish with a delicious salmon entree and a selection of delicious Greek desserts. A good choice of wines including award winning Greek varieties plus the usual soft after dinner and a good selection of teas and coffees. Hot towel service again before landing. Landed on time. A very impressive service offered by Aegean. Have no hesitation about using them again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","S Matthews","United Kingdom","2014-08-08","Flew from Rome FCO to ATH 2 hour flight but had a large selection of drinks lovely meal then tea or coffee after dinner. The staff were charming and helpful no delays at all the check in staff were informative and efficient telling us where to go with our rucksacks (apparently they're awkward shape so go in the 'oversized baggage' section). We were so efficient getting off the plane we beat our luggage to the conveyor belt. Would definitely recommend this airline to anyone.","","","Economy","","10.0","3.0","5.0","5.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Humphrey","United States","2015-03-25","Flew back from Dublin to Orlando on a less than satisfactory airplane (previously used by Iberia Airlines). The plane was very cramped with seats very close to the seats in front the width of the seats were very narrow! My seat didn't recline at all. It was loose and broken. The staff were rude and inefficient etc.. All this hell on an 8.5 hour journey at least.","","","Economy","","","1.0","1.0","1.0","2.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Waterstone","United Kingdom","2015-03-25","I fly LGW-DUB-LGW every fortnight. The crew are always extremely friendly considering it is 06.50am and 20.50 on the return. The service is great and they always smile & welcome everyone on board unlike the other Irish airline. However one major concern from the end of March '15 the 06.50 flight will cease to operate and the first flight of the day to Dublin will be at 09.10 which is useless for those of us going to work in Dublin.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Lynch","United Kingdom","2015-03-20","Flew Dublin Boston with 3 month old two year old and husband. Having informed infant travelling and confirmed bassinet seat boarded plane to be told sorry not bassinet row after all. Plane change the previous evening and row numbering differed with new aircraft and bassinet rows were not allocated appropriately for new aircraft. We were lucky that kind passengers (with no accompanying infants) eventually gave up their bassinet row seats. Contacted Aer Lingus before the return leg of the journey to request bassinet row for the journey home - customer service response was poor in relation to the matter. When we checked in on flight home and we requested to be sat together if possible we were informed there were four children travelling in bassinet seats and my husband would have to sit in row behind me (my 3 month old) and my two year old. We were fine with this as we understood priority to be given to adults with accompanying infants but once we boarded flight it became obvious one bassinet row occupied by 2 infants (our row) and the other bassinet row given to adults with no accompanying infants. It would have made our trip home a little easier to have been seated together as anyone with children knows. We travelled from the UK to Dublin to support Irish company but we will not fly with Aer Lingus again. Previous travel for us with British Airways to US was predictable and turned out to be superior. It is a pity.","","","Economy","","4.0","3.0","4.0","3.0","3.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","K Price","United Kingdom","2014-08-08","LHR-ATH-LHR. Flight over very uncomfortable as it was a smaller plane than usual and absolutely no leg room. No inflight entertainment which is essential for a nervous flyer. Seating comfort was better on return trip but Aegean have ceased inflight films and replaced them with extremely repetitive tourist films and no radio/music. Very disappointing. Having flown with Aegean on this route for many years I am now reconsidering.","","","Economy","","5.0","1.0","5.0","5.0","1.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Magdalena Kot","Poland","2014-08-02","I am a Senator Gold frequent flier with Star Alliance. I bought a ticket with Aegean to Paros. It turns out that the flight is operated by Olympic Air - not a Star Alliance member - and therefore some of my privileges do not apply. I can still have more luggage but I can not use the lounge. The Aegean representative refused to issue an invitation to the Aegean lounge since ""it would cost them extra money"" while I thought I had this privilege included in my ticket bought with Aegean. Nothing about reduced privileges was mentioned when I bought the ticket. Aegean did not want to do anything to accommodate the urgent need of a passenger with a Senator Gold card of Star Alliance who had to use the internet in their lounge for an emergency.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Bill Jackson","Spain","2014-08-02","Madrid - Mykonos with a change of plane in Athens we left Madrid just after midnight. The plane was new and clean the service was excellent and what a treat to have a hot meal on a European flight. On leaving the plane at Athens we were told to contact the ground staff immediately as we had a very short connection time. We did so and the ground staff sent us onto the same bus as everybody else! Luckily the airport was not busy at 5 a.m. and we easily caught the flight to Mykonos. However a good very short flight to Mykonos and Aegean cannot be blamed for the ground crew. I would happily fly with them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Chalmers","United Kingdom","2015-03-20","Economy flight return from Dublin to New York. No complaints about either flight. Both departed on time. Arrival in New York as a 'domestic' passenger is a real bonus. Flight out was on an Airbus with a 2-4-2 configuration which was nice. Return flight was on a 757 with an Air Contractors Shannon based crew (according to the announcement). Seating was not as good but as it was less than 6hrs back not an issue. Entertainment channels were fine. Food served was perfectly acceptable.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Tegtmeier","Germany","2015-03-17","Flights FRA-DUB return. Overall a good experience with Aer Lingus. Flights were on time seat comfort ok and staff very good. Food and drinks only for purchase but prices are fair and quality is good. Had a pre-ordered Irish breakfast on my flight to Dublin which was very good. Only minus was the cleanliness at my seat on the return flight to Frankfurt my table was full of chocolate and the window was dirty too.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Rowand","United States","2015-03-04","Overall surprisingly a great experience - emphasis on the surprise. Flying Boston to Edinburgh with a layover in Dublin. Checked in online was almost immediately sent an email and text informing me my flight was delayed 40 minutes. Arrive at the airport and am continuously informed of further delays. The plane was late getting in and they flipped it as quickly as they could somehow managing to get fresh blankets and pillows in every seat although they did not have time to get fresh headsets on board before takeoff. By the time we got off the ground we were 2 hours behind schedule. Despite this we were informed that we would only be half an hour behind schedule due to favorable weather. This was not the case we were over an hour late. Upon arrival in Dublin almost everyone on the plane were given tickets for new flights since literally all of us missed our connections due to the delays. I was booked on the next flight out of Dublin (which was still a 5 hour wait) and given vouchers in 5 euro increments for breakfast as compensation for the inconvenience. Everyone with whom I spoke during the delay the confusion and the ticket transferring was absolutely a joy seriously one of the best customer service experiences I have had while flying. The food on the flight was great for airline food and in the course of a 5 hour flight we were given a beverage and snack service dinner coffee/tea and morning juice. For the price you really just can't beat it.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Barton","United Kingdom","2014-07-29","Birmingham to Rhodes 5th July. Absolutely appalling. 12 hour delay with no update through-out the day. No explanation or apology when we eventually got on the flight. Once we were on the flight the toilets were locked at the front and we couldn't get past the air hostesses to use the toilets at the back. States in Aegan Airlines T&C of delayed flights that we are meant to get some form of contact from the airline within 7 days. 3 weeks later we still have yet to hear from them.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Tom Besler","Slovakia","2014-07-22","BUD-ATH-JTR and back with a stopover. Nice surprise! Clean new aircraft (A320/A321) and the BUD-ATH sector even had a hot meal you don't see that so much today. Had to pay for my luggage in JTR agent was very polite so no problem. Will definitely not hesitate to fly them again.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","K Chen","United States","2014-07-17","Flew MXP-ATH-KGS and back with Aegean in mid-May. After being used to the service quality of US flights I was pretty impressed with their service. Light meals were served on each leg of the flight the crew were friendly and though only the route map was provided as entertainment it was all I needed so I was satisfied with that as well. Would recommend this airline for people traveling to/from/within Greece.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","L Hogg","United Kingdom","2014-07-08","Rhodes to Birmingham Saturday 5th July. Over eleven hours late with no explanation other than 'technical problems'. It should have left after nine hours but no staff were on duty to keep us informed and a 7.30 am flight finally took off at 7.16pm. The staff were miserable and surly. No route map on the inflight and the front toilet locked on both journeys.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Wang","United States","2015-02-18","Dublin to JFK. The pre US clearance actually makes the flights more confusing as you have to give yourself over 2 hours to clear that area then find the appropriate gate. This is NOT printed on your boarding card and the distances in this airport are lengthy. Business class desk woman was extremely rude and so were the 2 customer service desk attendees that I dealt with to change my flight. Internet has never worked on these flights for me my vegetarian requests have been missed 4 out of 5 times and the general level of Irish customer service is extremely low. They speak to you as if it is a privilege to pay them to fly with them. Do not fly with Aer Lingus if you need to ask a representative for anything. They are understaffed and the employees are not helpful in general. Fend for yourself with this cheap airline.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D O'Sullivan","Ireland","2015-02-18","DUB-JFK - December 2014. Third time flying Business with EI most flights are economy and this was a treat for our wedding anniversary. From Dublin - check in efficient lounge pleasant US immigration took minutes. Boarded first and welcomed with a glass of champagne. Crew chatty and attentive. Lovely meal and a few hours sleep on the near flat beds. I understand this year they will move to fully flat. Arrive in JFK as a domestic passenger so seamless to public transport or a cab. Flying back was excellent too. Slept most of the flight. Crew in good spirits but not as good as the crew out on the 17th (4pm flight). Overall top marks.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Ian Gallagher","Ireland","2015-01-26","SNN-BOS: I booked the flight on the Aer Lingus website and the cost was very reasonable. Check in was quick and efficient in less than 5 minutes same with security and US Immigration which is a real bonus. The flight was operated by Air Contractors for Aer Lingus 757 which is a smaller aircraft to the traditional A330 Aer lingus used to use on the route. I chose to sit in the back cabin of the aircraft as most people were sitting up at the front and the middle of the aircraft the few of us at the back had a row of three seats each. The seat pitch was fine (and mush better compared to the Qantas A380 which I was on two weeks prior). The pre order meal is well worth the extra money especially for the west bound flight it includes wine and has proper cutlery and is served on porcelain and the meal is served individually before the standard meals. In-flight entertainment was touch screen (there was no remote and the head sets is plugged into the side of the screen) with a good choice of movies: there are some new releases and a good few classic movies with the usual array of sitcoms music and the in-flight map. Crew were friendly and professional throughout the flight chatting with the passengers throughout the service. There was a small snack of a large flapjack with tea or coffee before landing. Overall a good service comfortable aircraft (despite the smaller size of the 757 there was a nice area near the aft restrooms to stretch your legs) good seat pitch (I am 6 ft) and it is well worth upgrading your meal.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","H Matthews","United Kingdom","2014-07-06","Flew London Heathrow - Athens and back. Aegean have introduced these hopeless self check in machines. Having already checked in online and printed our boarding passes we ignored the machines at Heathrow and went straight to the desk where the assistant refused to serve us until we had used a machine. But this would not recognise our name booking reference or passport numbers. We tried again and again until eventually another member of staff sorted it for us. Not a good start as far as we were concerned I was fuming. Returning from Athens we encountered exactly the same problems with a check in machine there. This time even an assistant failed to operate the terminal and she subsequently instructed us to join a lengthy queue. Reaching the front 15 minutes later we were told we were in the wrong queue it was the Olympic desk and not Aegean which was the next one along. Our plea that we were in the queue we had been instructed to join by a member of staff was met with no sympathy whatsoever. With us on the verge of going ballistic the person at the correct desk was thankfully sympathetic and helpful. Everything on our flights was as expected though I must comment that there was less legroom than I have ever before experienced on a plane. As a tall person (5 ft 11 in / 180 cm inside leg 33 in / 84 cm) I spent the entire flight with my knees jammed firmly either side of the seat in front of me and unable to move.","","","Economy","","4.0","1.0","3.0","3.0","2.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dettling Arnold","Switzerland","2014-07-06","Swiftair instead of Aegaen Rhodos to Zurich 5th July 2014. Instead an Aegean aircraft we had to board a nameless very old White MD 83. No announcements no apologies and a 2 hour delay! Onboard I found out that it was a Swiftair charter airline from Spain. Seat comfort very basic no magazines no monitors absolutely nothing. Very old noisy aircraft. I booked through the official homepage of Aegean and was very disappointed about this awful downgrading. Nevertheless the cabin Crew of Swiftair (except one Supervisor all Spaniards) did an acceptable job. The inbound flight ZRH to ATH was one hour late. But at least it was an Aegean aircraft. My next flights to Greece will be again on SWISS.","","","Economy","","1.0","2.0","2.0","3.0","1.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Studzinski","Poland","2014-07-06","Munich-Athens-Munich. Both flights on time very clean and comfortable Airbus A320/321 planes. Beautiful well- groomed and very nice young cabin crew only hot meals served on both flights full bar service incl very nice Greek wines. Bags delivered within 20 mins. Highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","K Tossounyan","United Kingdom","2014-07-01","LHR-ATH leg on Aegean Airlines Flight A3601 Economy. Check in with Aegean was a breeze professional and quick. Boarding was efficient and welcomed on board by polite and attentive crew with genuine smiles. Nice to see New Airbus A321 clean outside and spotless interior. Lunch consisted of tasty Greek meatballs with potatoes which was delicious. Greek salad as starter and a nice dessert. Tea and a choice of coffees were available and the usual soft drinks. Cabin crew were very polite and pleasant helpful and offered service with a smile. A Singapore Airlines style service. Return leg ATH-LHR was just as pleasant. Found the whole Aegean experience to be very comfortable with polite attentive crew and good service throughout. Would have no hesitation in using them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Mcgrath","Ireland","2015-01-21","Flew DUB-SFO. Staff very attentive and polite. Booked Skydine well worth doing plentiful and tasty. Seats a little cramped. Blankets were not fresh! Return trip bathrooms a little tardy breakfast orange juice and snack dispensed with rather quickly by over enthusiastic young staff but will definitely use them again. Overall staff pleasant will use again.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Pidlaoan Christian","Canada","2015-01-19","EI 634 1 Jan DUB-BRU. I flew with Aer Lingus for the first time on New Year's Day and found cabin is clean with very basic in-flight facilities as no drop-down video screen buy on board food and no newspapers but departed and landed on time.","","","Economy","","6.0","4.0","4.0","2.0","1.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Murphy","Ireland","2015-01-14","City break to (CDG) Paris just before Christmas. Friendly crew who handled the flight in an efficient no nonsense manner. Both legs departed and arrived in time. Approx 75% full with a mix of business leisure and Disney visitors. Buy on board food is reasonably priced and the pre-order Irish breakfast was delicious. Fare was just €100 return. Recommended.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A McAndrew","United States","2015-07-21","Round-trip New York-Moscow in Premium Economy was excellent. No problems with /check-in, both flights were on time, cabins were clean and seats were comfortable. The crew were pleasant and helpful, food was decent but the movies available on the AVOD were rather limited. The fare I paid was very reasonable and I think the Premium Economy service is an excellent value. All in all, I was extremely satisfied with Aeroflot and definitely would fly with them again.","A330","Solo Leisure","Premium Economy","New York JFK to Moscow","8.0","4.0","4.0","3.0","3.0","4.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Terry Salem","United States","2014-06-18","I flew from Barcelona to Athens and from Athens to Istanbul. I had a booking through United Airlines from Houston originally travelling through Barcelona Athens Istanbul and back to Houston. However at Barcelona Airport I was informed that I had to pay 45 Euro for my baggage for the Aegean flight to Athens. The stewardess were generally rude and spoke little English on board. I will never fly them again.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Ito","Germany","2014-06-16","ATH-FCO 2 hours flight on time. Check-in Lounge Cabin crews all friendly and smooth operation. Complementary hot meal with pasta and soft drinks small bottle Greek wine coffee/tea. Priority luggage came out first at the FCO airport.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Ioannis Nafpliotis","Greece","2014-06-13","Istanbul to Athens. 1.5 hour delay is unacceptable. It was my second flight delay with Aegean in just one week. Seat space and meal very poor.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Sean Leonard","Ireland","2015-01-14","EI 774/775 Dublin-Agadir-Dublin. Travelled 20 December - aircraft named the St Albert found the crew in both directions excellent. However the aircraft was old grubby and very tired looking it seems to be used on ""leisure"" destinations (a bit like the old charter style operations) the seat pitch is definitely narrower than their other aircraft and there was no seat pockets I'm accustomed to not having them on Ryanair and don't mind but on a 4 hour flight it's awkward. Ordered pre-order meals - they were ok I'm still not a fan of Clodagh McKennas inflight menu but it filled the gap. Unless you are in the 1st 3 rows they don't generally have much left when they come around. As I had booked wheelchair assistance for my mother I wasn't surprised that on arrival Swissport who do the handling do not have any lifts to take the passengers off the flight this is a regular occurrence at Agadir out of Aer LIngus's remit I reckon. Overall Aer Lingus is continually good.","","","Economy","","9.0","1.0","5.0","4.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Burgess","United Kingdom","2015-01-11","I often travel with Aer Lingus from Belfast City to Gatwick and have also flown to Portugal with them as well. The flights are always on time staff polite and very helpful. I'm not a fan of flying long or short journeys but I enjoy the experience with Aer Lingus.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J O'Sullivan","Ireland","2015-01-05","JFK-DUB - First time flying Aer Lingus transatlantic and being Irish was looking forward to the service having previously flown Delta BA and Air France. I have to say I was pretty disappointed. It may be a good service to those who haven't flown other airlines long haul. I found the seats cramped and uncomfortable. The PTV touchscreen was very unresponsive. They went around and gave one measly plastic cup of soft drink and advised those who wanted to ""buy"" wine for dinner they better do so now. Dinner arrived around an hour later (way too late as on a night flight everyone wants to get some sleep). By the time dinner came everyone had obviously finished their drinks and couldn't get another one with their dinner. The cabin crew didn't look too happy. When dinner was handed out and rubbish collected they disappeared for the rest of the flight. No water nothing. In comparison I flew Delta out and they were miles better complimentary wine with dinner (and a second and third if you wanted it). They came around with free drinks very soon after take off and dinner promptly after that. They served drinks with dinner and were very attentive throughout the rest of the flight handing out refreshments. They were also very friendly. I will not fly Aer Lingus transatlantic anymore when there are much better options. Management really need to look at what the competition are offering charging for things and being scabby on long flights is not really on in this day and age.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Lynskey","New Zealand","2014-12-29","Recently travelled to Ireland via Heathrow on ANZ then partner airline Midland to Dublin. After 2 very enjoyable weeks in Ireland travelled Dublin to Edinburgh with a party of 20 on Aer Lingus. 16 had an extra bag booked and all those were well underweight. One person had an extra bag not overweight but not booked for which the additional charge was 320 euros. This was negotiated down to 270 euros and we were advised that the charge would have been wiped had we flown into Ireland using Aer Lingus. To put the extra charge in perspective the price of a return ticket plus bag on the net that day was 119 euros. This experience detracted from our visit and does not seem a good way to engender goodwill towards the airline.","","","Economy","","2.0","4.0","1.0","4.0","4.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Saida Manieva","United Kingdom","2015-07-20","I was traveling alone with my six-month old baby. The first leg from London to Moscow went smoothly. The aircraft was very comfortable and there was an option of a bassinet. I am especially thankful to a flight attendant who was extra helpful and attentive to me as she saw that I was alone with a small child. The second leg from Moscow to Bishkek was much more difficult. It was a red eye 4-hour flight. I had zero help from the crew even when locating the seat and trying to manage my cranky and tired baby, and at the same time putting the carry on bag on top. The bassinet option was only available in business class. The temperature on the plane was extremely high. It was unbearably hot for the whole duration of the flight. The crew did not offer any help whatsoever. Traveling alone with a small child is a mission in itself. But there was no sympathetic attention from that crew at all.","","FamilyLeisure","Economy","London to Bishkek via Moscow","7.0","4.0","4.0","2.0","3.0","4.0","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Denisa Osvaldová","Czech Republic","2015-07-19","The flight was OK and comfortable. The price was the best on the market and the service was amazing. The planes were clean and new and all of my flights were without any troubles. I would like to say thanks to Aeroflot and its staff.","","Solo Leisure","Economy","Shanghai to Prague via Moscow","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Filip Badziak","Poland","2015-07-07","FCO-SVO-NRT return trip. In Rome we found out that our flight to Tokyo was cancelled - crew on the airport wasn't very helpful, but the call centre proved to be the best solution to sort us out and we had our tickets rebooked for direct flight with Alitalia to Tokyo Narita. So the 1st leg we didn't fly with Aeroflot (if not for the call centre we would be probably stranded in Rome). The return flight on A330-300 was better than we expected - 3 or 4 yrs old aircraft with a decent amount of leg space (in comparison with Alitalia it was better), pretty good IFE and really nice food - sushi and seafood pasta which I can say was probably the best onboard meals I've ever had. SVO-FCO in A320 was also nice, good Recaro blue seats and again pretty good meals. Service wasn't smiling a lot, but was attentive and my and my group really enjoyed the flights. All in all Aeroflot exceeded expectations! would definitely recommend it (except for the airport staff in Rome which wasn't helpful at all with rebooking the ticket!).","A330-300","Couple Leisure","Economy","Rome to Tokyo via Moscow","8.0","3.0","3.0","4.0","4.0","1.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Magkouras","Switzerland","2014-06-09","I flew from Geneva to Athens in May 2014. Crew were very polite and welcoming the service was excellent for the price. I was surprised to have a full meal and to receive an alcoholic drink for free for such a low ticket price. I flew back with a low cost airline from Thessaloniki…the ticket was more expensive and of course nothing was offered to eat or drink. I was also surprised to see how fast and easy it is to upgrade in their miles and bonus program. I have already booked my next flight with them.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Alexios Chatziioannidis","Greece","2014-06-04","Athens - Brussels - Athens. Nice service friendly staff clean and comfortable seats. Good food on time.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Mathews Paul","United Kingdom","2014-06-04","LHR-ATH-RHO return. First time with Aegean. Extremely pleasant and professional staff excellent planes and comfortable seating. Not cheap but excellent airline.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Tony Saunders","United States","2014-06-01","The best idea if you have to fly with them is not to understand Greek: then you will not understand the check-in staff talking amongst themselves! Also you will not understand the stewardess instructing another on the safety procedures and features of the plane (""no this is the call button it does not sound an alarm""). On the LHR-ATH flight they failed to carry out basic safety procedures like drawing back partitions and ensuring all seat belts were fastened. On the ATH-LHR leg I was informed that I had to pay an extra 45 euro for the same bag that was included in the outward ticket!","","","Economy","","","3.0","2.0","3.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Wright","United States","2014-12-22","First time Aer Lingus trip. SFO to DUB (and back this is a review of both trips). Ticket was over 1000USD so I was very surprised that drinks and snacks were not free except soft drinks and a tiny bag of pretzels. I have never experienced this on an international flight before. Food was pretty bad mostly tasteless slop for the main meal and an insulting muffin and coffee/tea for ""afternoon tea"" which was literally thrown at some people. We could watch movies/TV free but the headset quality was atrocious we couldn't hear clearly (same for announcements which could be a safety hazard). I switched to my own headset so I can confirm that this was an airline problem. Attendants were inattentive - on the night time outbound trip they disappeared so no water could be had overnight (there was no-one at the back of the plane). They were also curt and unsmiling - except when I tried to board when they stopped the passengers immediately ahead of me and went into a whole ""Irish"" routine which went on for a while. The waiting masses were rolling their eyes at this. The seat-belt sign was on the whole trip so in the end we just ignored it. All in all I will try to avoid Aer Lingus from now on.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Small","United Kingdom","2014-12-18","Glasgow to Dublin on Friday returned Sunday. Booked and paid for seats at the front of the plane only to find that the only exit is at the back. Not a major issue but annoying plus a complete waste of money on what was already an expensive flight. Delay on way back as gate was late opening all kept waiting at gate in absolutely freezing conditions. Cabin staff on way out were very friendly and gave lots of great advice on shopping in Dublin.","","","Economy","","5.0","4.0","5.0","3.0","0.0","","","2.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Singletary","United Kingdom","2014-12-10","LHR-DUB-LGW was pretty good both ways with the outbound being delayed and inbound arriving early. Flight staff were always very nice and welcoming. Since this was a short flight the low-cost carrier side of the airline revealed itself quite a bit. Didn't experience any problems and would definitely fly with them again.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Feroz Jinnah","India","2015-06-27","Delhi to Helsinki via Moscow.The flight took off 3 hours late from Delhi and no reason given, with the result I missed my connecting flight Moscow to Helsinki. The staff of Aeroflot in Moscow were not helpful and just gave a boarding pass for a flight departing at 6.40 in the evening and reaching Helsinki by 9.00 PM.  It was 11.00 PM by the time I reached Lahti and a large taxi fare because of the delay. Their customer redressal is poor.","A330-200","Business","Economy","DEL to HEL via SVO","3.0","3.0","1.0","3.0","3.0","1.0","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","H Dalem","Netherlands","2015-06-20","Amsterdam-Moscow delayed due to special needs passengers leaving the plane in Amsterdam. Seats on the Airbus 321-200 are still real business class seats (not the common KLM-BA-Lufthansa nonsense 3-economy seats/ 2-persons space). Service is good, lunch is good (even special vegetarian meal), entertainment system is available and with a large choice. And the Russian hospitality is smiling and attentive to the guests. Had a good time on the first part of my trip. Changed planes in Moscow. Priority lane works well if the connecting flight is with Aeroflot. Moscow-Ulan Bator left on time. Seats on the Boeing 737-800 are only to be used for short distances, less than 4 hours. Mine was a medium haul flight of 6 hours. A night flight with chairs not to be used for sleeping. No real business class flat bed seat on these planes. A great pity. The service is good, dinner/breakfast is good (even the special meal for a vegetarian), entertainment system is available and with a large choice . And the Russian hospitality was once more smiling and attentive to the guests. The seats on the second flight let them down. The rest was a good experience.","A321-200 and B737-800","Solo Leisure","Business Class","Amsterdam to Ulan Bator via Moscow","8.0","3.0","5.0","4.0","4.0","5.0","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Vsevolod Andreev","Russian Federation","2015-06-17","The service was great. There was enough food and it was tasty (2 full meals and snacks and drinks whenever you want). Takeoff and landing were great. Cabin crew was pleasant in general. There were some bad aspects of the flight, such as very slow entertainment system, big delay for more than 3 hours. In general the flight was good except the delay in Vladivostok airport.","B777","FamilyLeisure","Economy","Moscow to Vladivostok","9.0","5.0","4.0","5.0","3.0","4.0","4.0","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","R Bergeron","United States","2014-05-19","Adding a 25% extra luggage fee to the already expensive ticket is outrageous. We traveled each with 16Kg normal luggage from Brussels to Greece and back. We carried small back packs as hand luggage. Before we were allowed to check in we were charged 45 euros for each suit case. One would think that charging 190 euros (going and back) extra for luggage is obscenely greedy.","","","Economy","","2.0","2.0","4.0","3.0","1.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Karasek Antonin","Czech Republic","2014-05-04","A321 and A320 Kos - Athens / Athens - Vienna May 3 2014. Nice service friendly staff clean and comfortable seats. Simple and useful online check-in.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Zafrullah Hamzah","Ireland","2014-12-10","Dublin to Paris CDG return. I paid for a flexible ticket which costs more than twice the ordinary fare. By right this should be equivalent to business class fare. However Aer Lingus operates an economy only seating on this route. It used to include 2 checked bangs of 20 kgs each. Not anymore as you only get one 20kg bag now. With this fare you get lounge access but you still have to purchase food and drinks on the plane. Outbound flight was largely ok. On the return trip I was very annoyed to discover that the overhead bin was full and as I was on seat 1C there was no front seat I could put my small carry on luggage under. Eventually the stewardess managed to squeeze it in an overhead bin above the seat behind. I find this unacceptable as obviously no proper checks were carried out allowing people to carry disproportionately more stuff on board and thus depriving others from getting their fare share of space. It irritated me even more that I had paid over the odds to discover that there was no space for my small carry on luggage above my seat. I have to agree with strict policies regarding carry on luggage as is with Ryanair. I guess I will still continue flying Aer Lingus as there are not too many options on this route but Aer Lingus should probably have a small business class cabin so that those who pay more get that bit more for the extra they fork out for their ticket. Alas I am unlikely to see this in my lifetime. In summary I think the worst thing an airline can do is combining a low cost approach while still charging extra for which you don't get much more. If Aer Lingus wants to be a real low cost airline that's fine but don't charge more and give nothing much in return.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J German","Spain","2014-11-25","I recently flew Aer Lingus from Malaga to Dublin and then on to San Francisco again with Aer Lingus from Dublin the following day. I have never flown with Aer Lingus before but cannot fault either the flights or their customer service. We booked the enhanced meals on our return flights from Dublin to San Francisco and my only comment would be that although the outgoing meals were superb the incoming meals appeared to have been a little overcooked. Without exception all flights left on time and arrived early.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D O'Connor","Ireland","2014-11-12","Flew EI111. Service I will admit was bad. I fly maybe 4 times a year with Aer Lingus on its European network and some people need to remember that we sadly have left the era of luxury air travel like the Great Swissair. Even flag carriers now have to cut costs. What you pay for on Aer Lingus is very cheap for the service compared to another low cost Irish airline.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Dan Korn","United States","2015-06-16","Really an excellent new premium economy product. Almost as wide a seat as business class without the full recline. I have an allergy problem and they ran out of the meal option in premium economy that I could eat, so the attendants gave me a meal from business class. The service in premium economy was really what I would have expected in business class, constantly serving drinks and providing service. Amazing value for the money. Brand new in-flight entertainment system on the B777-300ER, same day / night destination time zone synchronization lighting (i.e. blue during the day time at destination) as is found on the new Boeing 787. Bath rooms had extra amenities, wet wipes, deodorants, and hand towels. Beyond my expectations for Premium Economy (which they reffer to as comfort class).","B777-300ER","Solo Leisure","Premium Economy","LAX to SVO","10.0","5.0","5.0","5.0","5.0","5.0","3.0","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Jan Ackermann","Germany","2015-06-16","Our nonstop flight from LED to SXF was cancelled some weeks before travel and we were re-booked on a flight via SVO which meant approximately twice the original flight time, but we had no problem getting to know a new airport. The flight from LED to SVO had a delay and although we were told that the connecting flight would wait for us as (because of the re-booking) there would be a large group of SXF passengers on board, it did not. But directly upon entering SVO airport a SU representative would hand out pre-printed new boarding passes and a beverage voucher, so no need to go to a transfer desk. I found that quite professional. The aircraft used were in very good shape and we found seats and legroom far superior to most western airlines. Crews were dressed in very attractive uniforms and were quite fluent in English. Alcoholic drinks and a sandwich (even a pre-ordered vegetarian one for my companion) were offered - basic, but hey, that's the way it is nowadays. Small downpoint: the very interestingly looking in-flight magazine was almost exclusively in Russian language. The transfer in SVO (as well as entering Russia in LED) was quick and smooth (performed by traditionally grumpy staff, though). The sparkling airports in LED and SVO but Berlin's SXF trashy airport to shame. We were quite impressed by SU and would not hesitate to use them again, especially when they offer a decent rate to Asia in their new Premium Economy.","A320","Couple Leisure","Economy","LED to SXF via SVO","8.0","5.0","4.0","3.0","","4.0","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Ishaan Sai","India","2015-06-14","Excellent service, much better than expected. The Delhi-Moscow journey was good except for the IFE, the Moscow-New York leg was excellent. The meal served was excellent and the seats were pretty comfortable. The Moscow airport connection was a bit confusing.","A340","FamilyLeisure","Economy","Delhi to New York via Moscow","9.0","4.0","3.0","4.0","3.0","4.0","4.0","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Pierce","United Kingdom","2014-04-30","First flight with Aegean Airlines and found it all very relaxing. The staff were friendly and helpful and tried to give the personal touch. From the moment we checked our bags in we found them to be really helpful. I was very nervous about the stay over and catching the next flight from ATH to RHO but they really reassured me and made sure I felt happy. On arrival in ATH they made the change of flight very stress free. Definitely use them again. So much different to Ryanair who were dreadful.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Michael Dee","Greece","2014-04-22","I had a reward booking with them from ATH to LHR and on a separate ticket I had a paid ticket from CHQ to ATH. They had it as valid connection the CHQ-ATH at 17.25 arriving in ATH at 18.10 and then 19.10 - 21.00 onwards to LHR. The feeder flight got delayed by an hour resulting to almost lose the connecting flight. Upon boarding I inform the crew but they were indifferent. Finally I did manage to catch my connecting flight only because there were others delayed as well.","","","Economy","","","4.0","1.0","4.0","0.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Beattie","United Kingdom","2014-04-10","I was booked on an evening flight from Santorini to Athens but arrived very late and after closure of the check-in desk. I expected the worst that is to be refused boarding but I was so impressed that the Aegean staff agreed to check me in opened the check-in desk and helped me to join the other boarding passengers very efficiently. Full marks for flexibility without compromising security or delaying the flight and that extra effort made such a difference and saved me from a nightmarish situation of cancelled onward flights and hotel. The flight itself was also very stress-free and the hostesses were polite and friendly. Very nice airline.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","B Ellis","United Kingdom","2014-10-31","We travelled Newcastle-Dublin-Chicago early October and chose Aer Lingus because of the option to do Immigration in Dublin. What a disappointment. At US Immigration in Dublin we were handed Customs Forms. The guy handing them out had no idea what they were for or who had to fill them in. The Immigration process however was fairly straightforward and much quicker than we've experienced in the US. Once on board what a disappointment. We waited almost two hours before the flight attendants came around with the drinks trolley. They only came around once in an eight hour flight. And we had to pay for the drinks. This is the first time we've had to do this on a Transatlantic flight. They never came around with complimentary water or juice. I asked the attendant for some water which she brought to me but when the lady in front asked for water she was told they'd stopped serving drinks!! Lunch was pretty grim and afternoon tea was a flapjack - pretty hard to swallow when you're thirsty! On a positive note when we landed in Chicago we collected our luggage and were on our way pretty quickly. The return overnight flight was no better then our flight from Dublin to Newcastle was delayed because of an incident in Dublin airport. We were sitting in a very cold aircraft for over an hour. The pilot said he would start the engines to warm the plane up - the propellors turned twice! When we got home I had a query and needed to speak to Customer Service. I filled in a Customer Service form - 4 weeks later I'm still waiting for a response.","","","Economy","","2.0","2.0","3.0","2.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan Wan","United Kingdom","2014-10-31","LHR to DUB. Flew out of T2. As a Gold Circle member I used the lounge. The views and ambience is far superior to the old T1 lounge but the food is still pretty pathetic the exception being the coffee - there is a machine as well as a percolator. The flight was fine with one exception the seat pitch was incredibly tight. This is a refurbished plane with the magazine rack at eye level. I am only 5ft 4"" but I still found the space very tight.","","","Economy","","7.0","2.0","4.0","2.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Norman Lezotte","United States","2014-10-31","October 16. Business Class Orlando to Dublin and economy class connecting to Amsterdam. It is difficult to fault this airline. The quality and attitude of the flight attendants is remarkable. This was true even on the connecting economy flight to Amsterdam despite the seating being very tight and the flight was packed. Flights departed and left on time. Boarding was more chaotic as patrons waited while families with infants and those in wheelchairs boarded early but brought with them large extended families as well to take advantage of the early boarding. October 25 the return flight from Amsterdam only allows check in with KLM but Aer Lingus passengers find out too late that they cannot print boarding passes from the hotel but only at blue KLM machines in the airport. On return to Orlando in the time it took to walk for the gate to baggage Aer Lingus already had the bags on the conveyor belt. Now that's a first.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Zalewski","United States","2015-06-13","This was my first experience with Aeroflot and I was pleasantly surprised with the airline. In DC our trip got off to a rough start as Aeroflot's flight was not listed on any departure boards, nor was the gate marked with flight information. I don't know if this is a problem to do with the airline or airport. Once on board we were greeted by a clean and new looking airbus. The economy seats were cramped on our trans-atlantic stretch but not more so than other US and European carriers I've flown. The service was fairly good. The cabin crew were all business and no smiles, but they came around often to see if passengers needed anything. We had two hot meals that were edible and the in seat entertainment system had a really good selection of films. My only complaint on the trans-atlantic flight was that breakfast was served three hours before landing at 4.30 am Moscow time, unnecessarily cutting into sleep time. Our short-haul leg was equally comfortable. Again the planes looked new and were very clean. Cabin staff came through with snacks and beverages. Overall I found Aeroflot a pleasant experience. I think the airlines greatest weakness is its Moscow hub. The trans-atlantic schedules require long layovers. While I had a problem free flight, I saw a number of other passengers struggle to sort out problems with ground staff at the SVO transfer desk.","A330","Couple Leisure","Economy","IAD to WAW via SVO","8.0","3.0","4.0","4.0","5.0","1.0","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Julia Eyler","United States","2015-06-13","Good value for money, although aircraft itself is old, seats are worn out. Polite and helpfull staff on board. Ok meals.","Boeing","FamilyLeisure","Economy","IAD to SVX via SVO","7.0","1.0","5.0","4.0","2.0","3.0","1.0","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Adam Horton","China","2015-06-06","Flew Hong Kong to Moscow then Moscow to London. It was okay I had read a lot of bad reviews beforehand and whilst I felt the flight attendants were perhaps not too enthusiastic the entertainment food and legroom was not bad at all. Everything went smoothly. The flight was quite low on passengers too which always makes it more comfortable.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Lesley Paschalaki","Greece","2014-04-07","Not surprising this is a ""regional"" airline and it obviously aspires to nothing better! In Oct.2013 I booked and paid for a business class seat ATH-MAN but 3 weeks ago while checking My Bookings noticed I'd been downgraded to economy. The call centre simply shifted the blame to the travel agent. The latter found out that Aegean have decided not to offer business class on this route no warning no alternatives nothing. I cancelled my ticket.","","","Business Class","","","0.0","1.0","0.0","0.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","T Xavier","United States","2014-03-05","ATH-MUC in economy in March 2014 economy has the dreaded ""slimline"" seats that LH started and everyone seems to be following. That said flight crew was pleasant and professional airplane was clean flight landed on time- Aegean even gives you a snack and a drink on this flights. Pleasant experience would recommend.","","","Economy","","10.0","3.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M de Montalembert","Italy","2014-02-25","Rome FCO - Athens A3651 Feb 22nd. Athens - Rhodes A3216 Feb 22nd. This airline is intended to be a regular airline however it behaves like a low-cost one. You have to pay to check in a luggage in addition to the normal fare. Seat spacing is comparable to a low cost such as Ryanair quite insufficient. Food is average but more importantly it is presented in cardboard boxes which are recycled. Choice of beverages is very limited. Unfortunately Aegean is in a monopolistic situation in Greece and they are expensive and cost/satisfaction of service is below average.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Christodoulou","Cyprus","2014-02-21","LCA-ATH-BRU: Very average experience. Flying from Larnaca to Athens flight arrived on time to the destination seat space was ok food was horrible. Inflight service very average. Nobody expects anything special flying economy regarding food but what Aegean served for breakfast was beyond words. A tasteless omelette there was liquid coming out of it plus a small chocolate. The second segment of my flight from Athens to Brussels was better in leg space service and food but I find unacceptable the control they have on hand luggage. Lately they introduced the low fare tickets for people travelling with just hand luggage people of course try to benefit from this. Passengers carry in the cabin what they would otherwise have checked at the check in counters! What is happening is that people carry oversized suitcases and try to fit them in the overhead storage holders and I was really surprised to see that they allow this. I was carrying a 6 kg soft handbag which I placed in the overhead holder above my seat and the air hostess asked me if she could move it in a holder further in the other row simply to fit a big suitcase! The most positive aspect to this airline is the convenient times.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Joan Doherty","United Kingdom","2014-10-31","For an international carrier it must rate as the poorest value. The audacity of them to charge for alcoholic beverages and the gall of them to recommend you spend €18 odd on what they call a decent meal when most national carriers provide the same free. I was travelling with some friends from Australia and they were taken aback by the frugality of the meals and beverages. Not my favourite airline and would only travel with them if it was absolutely necessary. As the Irish have a habit of mimicking every other country don't know why they cannot take this on board.","","","Economy","","","1.0","5.0","1.0","4.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Donal O'Connell","United Kingdom","2014-10-28","3/10/14 London Heathrow to Dublin Flight EI155. I am fed up with the Aer Lingus bashing on this site. Whilst conceding that I am Irish and could be accused of bias on the number of occasions over the last few years I have flown with Aer Lingus I can truthfully say that the overall service has been outstanding. Flight delays are usually outside the control of the airline. The crews without exception have been warm friendly and totally professional. I have enjoyed flying with Aer Lingus and look forward to doing so again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Alabere","United Kingdom","2014-10-28","Flew CWL-DUB-JFK and YYZ-DUB-CWL business class. Had the opportunity to bid for upgrade which we did and was accepted. The flight from CWL was on Stobart Air new plane and surprisingly quite a bit of leg room and seat comfort. We chose this route so we could clear immigration in DUB which was very easy to do and then sit in the BC lounge until ready to fly. The trip over was great comfortable seats which laid flat wi-fi 5 course meal on real plates and a tasty snack before we landed. The cabin crew were delightful nothing was too much trouble. The IFE was ok I mainly listened to music which had some great artists on there and some relatively new releases. I did not watch a film as I was too busy playing email tag with friends taking advantage of the wi-fi. Arrived at JFK on time and breezed through the terminal to collect luggage and to meet our waiting transfer. Return journey YYZ-DUB-CWL. Business lounge in YYZ airport is run by KLM massive lounge with great selection of food and drinks. The return plane was a different configuration and older so BC was not as comfortable in my opinion. There were only 12 seats and 2 were empty we were in row 1 and the screen for the IFE was so far away I could barely see it. One member of staff to care for our needs she was rather offhand and sourfaced not like that smilers we had coming over. Dinner was served it was ok but not to the standard of the outward flight and the seats were not as comfortable due to the fact that when you did use the recline/lie flat you were placed at an angle that made you feel as if you were about to slide on the floor. During the flight I asked for a cup of coffee (I dont sleep) and she said I will be serving breakfast in 30 minutes would you like yours now I said no just the coffee. When she served breakfast she did not give me mine so had to ask when she replied ""oh you said you did not want breakfast"". When we arrived at DUB we had to go through security again despite having just gotten off a plane and only being in transit. Due to the plane being slightly late we only had 15mins to get to our gate. Our bags were scrutinised and my friends duty free was checked to see if the seal had been broken and the receipt matched with the label. Very irritating we did end up being slightly late to our gate (we had our boarding passes) but it was stress we could have done without. The flight back to CWL was with Stobart Air packed but no problems. All in all not bad for the price we paid as the outward journey balanced the return.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Rob Zdenek","Hungary","2015-06-01","BUD-SVO-NRT and back Economy class. Short haul was an A320 long one A330. All flights on time. Somewhat more legroom and comfortable seats on the A320 but they were still ok on the A330. Onboard lunch/dinner surprisingly good breakfasts/snacks kind of mixed basket. IFE on A330 had a wide enough selection of movies no music for my taste and really sluggish controls. Flight attendants helpful and nice except of the first flight BUD-SVO. I lost my itinerary Aeroflot employees at Narita helped me out. SVO terminal F really sucks but that's not the airline's fault. My first experience with Aeroflot was positive I'd rate them close to 4 stars overall and I will fly them again.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Josef Sonntag","Israel","2015-05-01","17/4 TLV-SVO-CAN 25/5 return. TLV-SVO B-777 excellent leg room SVO-CAN CAN-SVO SVO-TLV A-330. All planes clean with no trouble. All flights almost on time good website to book good service from staff. Meals could be better this time choice of meals has improved compared to 6 months ago.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Roeland Smits","Netherlands","2015-04-24","11th April SU0260 Moscow-Tokyo. 21st April SU261 Tokyo-Moscow. Flew on a Airbus A330 from Tokyo to Amsterdam through Moscow. First time Aeroflot but never again. A list of disappointments: All announcements were in 3 languages: Russian English and Japanese even the sales and priority rewards announcements. During the 9 hour flight we only got a cold drink once(!) even during dinner we didn't get anything to drink other than coffee or tea afterwards. This was a day flight and I didn't sleep so I didn't miss anything I'm sure. 1.5 hour delay which is perfectly acceptable for me but don't let us board and tell us every 5 minutes that the delay will be an extra 5 minutes (and in 3 languages again). The sign ""fasten seatbelts"" was lit for 3/4 of the flight but I didn't feel any turbulence at all seemed like the stewards didn't want people to stretch their legs. Very outdated multimedia system no subtitles available. Stewards refuse to speak English and explains everything in Russian constantly.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","N Simonis","Greece","2014-02-07","Aegean is really unpredictable. Can be excellent in every way or disappointing in many other ways. For example though their fares are in no way low cost they started charging 20 euros for a piece of luggage each way (short haul) and 30 euros for longer flights i.e. to Spain. BA and CY do not charge. Going out to BCN cost me for 2 pax 95 euros more than for our return flight on Vueling. Of course Vueling offers no breakfast (you have to pay for it) yet breakfast on Aegean was as poor as you can imagine. Yes on this flight they used the good jet steps and not their favourite bus transport to - from aircraft. One thing that is really impressive is the inflight attendants exceptionally professional.","","","Economy","","6.0","2.0","5.0","2.0","0.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Mark Fletcher","United States","2014-01-31","Took 2 flights with Aegean Airlines in December 2013 and was truly impressed. Their quality of service was a long way ahead of British Airways that I used on 4 other flights and I will look at using Aegean Airlines again on my next trip to Europe - if Athens is on the trip list!","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Alexander Sorel","Belgium","2014-01-24","BRU to Athens on 11 Jan 2014 and flight A3622 from Athens to BRU on 15 Jan 2014. First time experience with Aegean Airlines was very pleasurable from good online check-in mobile boarding card on time departures friendly patient cabin crew and service oriented ground staff.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Hilarion Martinez","United States","2015-07-30","My flight to Buenos Aires was not full, plenty of room to stretch. Flight to Miami was full because of school vacation, big mistake on my part. The A330 is uncomfortable in economy. When the seat in front of you is reclined, you have the tray table pitted against you stomach, even if you are not fat. The flight attendants should ask everyone to sit upright when serving meals on the A330. Rows are so close that it is impossible to get up from your seat normally. One must slide to the end and climb out. I have flown this aircraft before and they are all the same in Economy - horrible. Considering how packed the flight was, the flight attendants were excellent. The food was mediocre with two choices: pasta or beef, and very small servings. Flight attendants provided drinks generously and water service was available throughout the flight. Bathrooms were kept fairly clean. Movie selection was very good, free headphones were provided. A very uncomfortable aircraft, avoid the A330 Economy. Only seats that looked spacious were the exit row seats. Check-in at EZE was smooth despite crowds and airport chaos.","A330","Solo Leisure","Economy","Buenos Aires to Miami","5.0","1.0","5.0","2.0","5.0","5.0","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L Barron","United States","2014-10-28","I flew from Chicago O'Hare to Dublin and from Dublin to Amsterdam and Amsterdam back to Dublin and Dublin back to O'Hare and I must say I was pleased with the airline. The food was good the entertainment was good and the leg room on the flights was great. Only issue I did have was from Amsterdam to Dublin because we arrived 30 minutes left and nearly missed our connecting flight from Dublin to O'Hare however we made it on time with all of our belongings. Will definitely use Aer Lingus again on any future trips to Ireland.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Tony Donovan","Ireland","2014-10-22","Kerry-Dublin-Kerry on 14th October. Flight is Aer Lingus Regional operated by Stobart Air. Flights departed and arrived on time and were relatively smooth. Transit through Kerry and Dublin airports (with no luggage) was easy. The aircraft was uncomfortably hot during the early morning flight from Kerry. Food was dreadful - a rock hard scone from 'Clodagh's Kitchen'. Not Clodagh's best bake! These are relatively minor though easily resolved quibbles in what is a very useful service.","","","Economy","","7.0","3.0","3.0","1.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","B Phillips","United Kingdom","2014-10-22","Used the BHX-DUB flight taking about an hour and just wanted to say what a pleasant experience it was compared to the competition on this route. No check-in queue or problems even though I was late due to a delayed train. A relaxed and pleasant experience throughout. No being herded onto stairwells so that the airline can stick to its tight schedules - just walked straight onto the plane after a short wait. The plane itself was a newish ATR 72-600 with an easy-on-the-eye light grey/blue interior - not the oppressive yellow and blue of the competition. Also no jarring announcements or being pestered to buy scratch cards. National carriers are also often a small window on the country to which you are travelling so it was nice to have staff that were actually Irish. Terminal 2 in Dublin is also much easier than T1. A relaxing experience and good all round - well worth the extra few euros (although actually cheaper than FR for this particular trip).","","","Economy","","9.0","5.0","4.0","3.0","1.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Patrick Watson","United States","2014-10-22","We recently flew Aer Lingus from Chicago to Dublin and we can now say that we have a new favorite airline. Flights were on time luggage problems were non-existent and the staff was great.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Wajsberg","Israel","2015-04-24","Tel Aviv - Moscow Sheremetjevo - Bangkok and return. Twice B777 and Airbus 330. Airbus 330 on the Moscow - Bangkok route. Not very comfortable these airplanes. Personal TV with mostly older movies. Food nothing special and no beer or wine served on any of the routes I have flown. I can understand they do not serve liquor but not even a beer with dinner. Service is average to good and friendly. Aeroflot got me on time where I was flying to. I think there are far better choices out there then Aeroflot.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","H Rungen","Germany","2015-04-22","Flew from DUS-SVO-BKK. I am at a loss of words for the unfriendly staff. We had the feeling that they were annoyed about our presence in the plane. I have never experienced such unfriendly staff in my life. In addition 4 hours late without even explaining the delay. The Inflight-entertainment system itself was not bad. I would say slightly below average but still okay. The problem were the headphones. The headphones were so bad that you could not understand a word. So we could not watch a single movie during our 10 hour flight. At least no movie with sound. Food was standard. Neither good nor bad. I would not complain if the price would have been low. But it was pretty much the same as other airlines like Emirates or Etihad. 1/10 will never fly with Aeroflot again.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Haglund Fredrik","Sweden","2015-04-19","ARN-SVO-BKK return on new A320 and B773. Flights more or less on time. No problem with transfer. Good in-flight entertainment on B773. Food in economy just OK. We got an upgrade to Comfort class on BKK-SVO which was great. Big seats and plenty of leg room. Food also better - but not sure if better because of Comfort class or because made in Thailand. I don't like Aeroflots bread buns wrapped in plastic. They ought to have fresh bread. I also think all passengers on all long haul flights ought to be given 05 litres of water in bottles. Only difference to other European 3 and 4 star carriers appears to be the no alcohol policy. If a bit better food - and maybe a bit better English for some staff Aeroflot could easily be a 4 star airline.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Alex Krava","Greece","2014-01-17","Athens-Dusseldorf. Pleasant flight catering could be better. The negative part was the ground staff (at the gate): they changed without asking us the flight by transferring us to the next flight.","","","Economy","","8.0","3.0","5.0","3.0","2.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Yvonne Bradley","Cyprus","2014-01-10","We booked and paid for a package in May 2013 to fly to Munich in Dec 2013. Flight out was with Lufthansa which was great. However when we tried to check in online the day before our return to Cyprus with Aegean through Athens we got an error message saying 'non valid ticket' and giving us a number to call. We called the number which was Lufthansa and the agent told us he could see our booking but couldn't check us in as the computer systems weren't compatible. We tried the Aegean online check in but still no joy. So we got to Munich airport 2.5 hours before our flight to check in only to be told we were on standby! We were assured that the gate personnel would sort it out to our satisfaction so we went through to the departure gates. The departure gate had changed but not updated on the terminal screen. When we finally found it the staff were very off hand about us being on standby even though we couldn't understand how we didn't have a seat when the whole thing had been booked and paid for 7 months earlier. After making a big fuss and having to wait until 5 mins before take off we finally managed to get on the plane but not seated together. Another passenger offered to swap seats so we did sit together in the end. Unfortunately we were supposed to transfer in Athens and were very concerned that we would have to go through the whole thing again and we actually refused to board the Athens plane until we were sure we had seats on the Athens to Cyprus plane. No acceptable explanation was given as to why we had been given the run-around and in fact we were made to feel that we were just making a fuss about nothing. The service on board was indifferent food was shoddy and we will never fly with Aegean again. We've flown a lot long and short haul and I can safely say this was the worst experience ever.","","","Economy","","","3.0","3.0","2.0","0.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","K Bikos","Greece","2014-01-02","Although I have been rooting for Aegean in the past these past months I have traveled RHO-ATH-RHO many times and each time the experience seems to be worsening. The boarding and flight schedules are perfectly fine if you ignore the constant use of a bus for boarding instead of jumping platforms in Athens but the cabin experience apart from the seat comfort which is ok is worse every time. The take off is usually ok. The trip to Rhodes lasts for approximately 50 minutes and the cabin crew are struggling to serve you. It looks as if with one hand they serve and with the other they collect what they have just served for landing. The crew are typically indifferent and tend not to smile. The catering is average but couldn't expect big things for a 50 minute flight. For now it progressively costs more money to travel with Aegean that what you actually get in return at least for these domestic routes.","","","Economy","","6.0","4.0","2.0","2.0","0.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Deligianni Fanin","United Kingdom","2013-12-25","Awful Aegean experience (Heathrow to Athens on 22nd December 2013): Hand-luggage with just two laptops (one of them half size) is overweight for Aegean airlines. Hand-luggage bought especially for cabin use and used in others budget airlines with no problem. They made me to empty it twice! For a ticket bought 9 months ago at a price of £ £420 for a flight equivalent to 3.40 hours. The plane was delayed an hour. I just managed to get my next connection flight to Mytilini because it operates from the same airline and they were waiting for us. Aegean has monopolised the local aviation. Also the time schedule is such that it is not worth it to get another airline and change to Aegean for the local trip only.","","","Economy","","1.0","4.0","2.0","4.0","3.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Studzinski","Poland","2015-07-05","Flight was delayed 1 hr due to late arrival from Buenos Aires. I used Alitalia Lounge in Terminal 3, modern, large, with limited food options (salads, sandwiches, desserts). I was one of the first to board the plane, so I had to wait almost 30 mins to get any drink/welcome drink, without asking for it, FAs started to give drinks only after boarding was finished. Seat was ok, not full flat, but quite comfy. IFE very poor, only 5 channels available, showing only 2 movies in Spanish/English version, no Air Show with a map available, so had no idea about flight time etc. Cabin crew were nice and smiling, quite senior and during breakfast service, looking very tired and grumpy. Disappointing menu - I was expecting some local dishes from Argentina, some beef etc, and I got green salad with parma ham, risotto or pork with ratatuille or ravioli. I tried first two - all tasted the same, bland, boring, over cooked. No cocktail service at all, as only whisky is available. Good wines. Service in business class is very old fashioned, reminds me service from the 90s, nothing modern as for plating, food presentation, menu etc. Dirty toilet in Business Class. Breakfast started 2 hrs before landing, again - boring tray with fruit salad, yoghurt, bread roll and almost shapeless croissaint, jam and hot omlet with... carrots. Horrible. Generally, very poor business class product. No PA from pilots for whole flight. Not recommended.","A340-300","Business","Business Class","FCO to EZE","2.0","3.0","3.0","1.0","1.0","2.0","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Bacallado","Spain","2015-06-04","AEP-MTV short 30 min flight. Check in at aeroparque was fast no lines for security line. Boarding by bus 20 min delay no explanation given. Once on board nice FA nice service and arrival nearly on time. Bags short on belt. Good option on this route.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Ferretti","Argentina","2015-05-31","Flight BHI-AEP-BHI August 2014 with Aerolineas Argentinas. A domestic flight both of only 1 hour. Crew were friendly and polite. Catering service was just OK. Aircraft were old but still comfortable (both B737). Both flights on time.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L Barron","United States","2014-10-22","I flew from Chicago O'Hare to Dublin and from Dublin to Amsterdam and Amsterdam back to Dublin and Dublin back to O'Hare and I must say I was pleased with the airline. The food was good the entertainment was good and the leg room on the flights was great. Only issue I did have was from Amsterdam to Dublin because we arrived 30 minutes left and nearly missed our connecting flight from Dublin to O'Hare however we made it on time with all of our belongings. Will definitely use Aer Lingus again on any future trips to Ireland.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C O'Neill","United Kingdom","2014-10-12","Flew from Belfast City Airport to Palma. The flight was delayed on the way out although it was confirmed that this was due to the airport the plane was leaving to come to Belfast to pick us up and in the end it was only just over an hour due to a speedy turn around by Aer Lingus staff. The aircraft was clean and tidy and not at all tired looking a good job especially given the short turnaround time that staff had. Flight was comfortable with a decent enough level of leg room although the cabin did feel a little hot on both out and inbound flights. The food selection was decent and of a standard a little higher than I would have normally expected although perhaps in the grander scheme of things like most airlines a little pedestrian. The return flight was much the same no problems and nothing to further stress my wife and I while travelling with our toddler for her first time on a plane. Also a few days after landing I contacted Aer Lingus as we seemed to have misplaced a new pair of shoes we had bought in Palma airport for our daughter. Usually some airlines are impossible to deal with after the fact however Aer Lingus were helpful and really gave the impression they went the extra mile to see if they could locate our misplaced shoes.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","John Richardson","United States","2014-10-12","Aer Lingus Flight 111 from Shannon to JFK on 1 Oct 2014. We found the flight attendants to be aloof and unprofessional. Several passengers asked for different things and the flight attendants would just ""yes"" them but never followed through with their requests. It was like they were playing a game - just yes them and don't deliver. Will look for alternate airlines on future flights. I have been flying for over 30 years and never experienced anything like this before.","","","Economy","","4.0","2.0","1.0","3.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Drew Charlotte","United States","2014-10-12","The flight from JFK to DUB was good the food was very nice however the entertainment is very lacking compared to other carriers - old choices and not a big selection. On the return trip the cabin was freezing and delayed by an hour food wasn't good on way back and entertainment was the same.","","","Economy","","6.0","4.0","3.0","3.0","1.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Edwards","United Kingdom","2015-04-10","Flew LHR to SVO 27/3/15 returned 4/4/15. Outbound A321 return A330-300. Both trips were comfortable with cabin crew all very helpful and pleasant to a non Russian Speaker. We were in economy both ways. The plane was clean the toilets were fine and the food and drinks provided were good for airline food in our family experience. Overall a very pleasant experience No IFE on way out as small plane but lots on way back choice was good.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Patricia Johnson","United States","2015-04-03","I flew Aeroflot with a connection in Moscow. On my 10 hour long flights we were served two meals! The food was very good considering it was airline food. It was hot with plenty of bread and salad. Free wine was served throughout the flight. We were provided with slippers blankets pillows and eye shields. The staff were very courteous and announcements were made in Russian and English. The entertainment had a terrific selection of movies and music. If you are a tall person you are better off purchasing the emergency exit seats as they were so much more comfortable for someone 6'. Connection in Moscow which I was a bit fearful of was actually a very nice experience. They accepted US dollars. Most sales people spoke some English. Free wifi in coffee shops. The cleanest airport I have ever been to with janitors cleaning the toilets constantly wiping down all chrome pillars in hallways. Sparkling clean. Connections were smooth where my check in luggage went straight to my destination without having to recheck. The smaller airbus for my 4 hour flight to Venice did not have any entertainment video but did serve a meal. I recommend Aeroflot as great airline for the price! Was totally surprised.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Botar Ecaterina","Romania","2015-03-25","We made a reservation for 16th March 2015 to fly from Budapest via Moscow to Bangkok with Aeroflot airlines. Arriving at the Budapest airport we noticed that our flight SU 2031 which departure must have been at 12.50 was changed to 14.40 without any explication (delayed or something). We know we'll miss our connection to Bangkok so instead of arriving in Bangkok at 8.30 we were late 2.5 hours! That is why we had to call our transfer agency to not come to pick us up at the Bangkok Airport before 11 o'clock. So our short stay in Bangkok was shortened 2.5 hours!","","","Economy","","4.0","3.0","3.0","2.0","4.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Nicholson","Canada","2013-12-23","First time flying with Aegean Airlines from FRA to ATH on a Lufthansa codeshare and couldn't be happier. Nice to have inflight infotainment on a short haul flight and not bad food better than Air Canada. No delays on time and cabin crew were nice. Only downside was that there was no seat-back monitors which many airliners are upgrading to and seats are sort of stiff.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Dimitris","Italy","2013-11-27","ATH-ROM-ATH. Great airline with great service and great staff. The trip was perfect despite the bad weather.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Philip Pocock","United Kingdom","2013-11-21","I have now been flying with Aegean since they took over the Olympic slots at Heathrow. This year on the morning of October 7th Heathrow was fog bound so the flight to Athens was delayed by two hours. This meant missing the evening flight to Mykonos. As soon as I was checking in their staff were most helpful. On arriving at Athens I was put up in Hotel Sofitel everything paid for and caught the flight to Mykonos the following morning. My only thought is that the evening flight to Mykonos is too tight with the London flight around about an hour and needs looking in to. Aegean is an excellent airline as part of my holiday flew with them to Crete as well all flights were full and I look forward to flying with them next October.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Blanco","United States","2015-05-11","I was very disappointed with Aerolineas Argentinas. The seats are very uncomfortable they do not have enough space between them vertically. My husband is 6 feet tall and his legs were touching the front seat he had no space to move them. I am 5'5 and was also uncomfortable. It was a long flight almost 9 hours and the TV screens did not function properly. Mine had no image whatsoever. My husband's screen had image but no sound. No entertainment at all for almost 9 hours is ridiculous. We had to take a second flight from Buenos Aires to Bahia Blanca and the flight was delayed 2 hours. On our return from Buenos Aires to Miami the flight was also delayed this time for 1 hour. Even tough the prices of Aerolineas Argentinas are lower I would never use it again or recommended to anybody. I have taken the same flight route with American Airlines and LAN and they are much better. Next time I rather pay more for the tickets and have a more pleasant and comfortable flight.","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Michael O'Higgins","United States","2015-04-30","AR 1303 April 23rd and AR 1302 April 26th. We were looking for a reasonable Business Class fare from Miami to Buenos Aires we were amazed at how much less expensive Aerolineas was than the other carriers that we checked and were worried that it might be due to an inferior flight experience but decided that since were only flying down for three days to attend a wedding he had to go for it. Well I'm happy to report that with Aerolineas Argentinas you don't ""get what you pay for"" you get much more. The plane we took was an elderly Airbus that was a bit tattered (especially the bathrooms) but the seats were lie-flat and comfortable the food was above average (much better than American) and the flight attendants were cheerful professional and happy to help with a smile unlike the surly overweight lazy tenured FAs on most U.S. legacy carriers. I would fly Aerolineas again.","","","Business Class","","5.0","5.0","5.0","4.0","3.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Robert Heim","United States","2015-03-09","We flew business class (club condor) from JFK on Feb 21 and returned on Feb 28. Great experience. Airbus 330-200 was clean and comfortable. Both flights left on time. Crews were first-rate. Great bargain. Highly recommend it.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Clarke","Ireland","2014-10-05","Two flights the first EI 564 DUB-BCN and the other EI 739 PMI-DUB. The first took off late due to the late arrival of the aircraft which was the truth (refreshingly) as the aircraft only arrived 20mins before we were due to depart but the time was made up with a fairly quick two hour flight to BCN. Not a full flight so we had space to move and didn't have the usual cabin baggage issues. Took the cabin crew a while to get going with inflight service but they had everything we asked for. The crew were nice if a little robotic. Plane wasn't spotless but they were in a hurry to go again so understandable (it wasn't filthy either). The flight back was packed and the airport in Palma is awful one of the warmest airports I've set foot in. The usual issues with pax and their cabin baggage while this is not the fault of the crew it should be dealt with or pax should know how to stow their luggage efficiently. It seems to rather aggravate the cabin crew that they are reduced to baggage handlers and rightly too. Otherwise there were similar crew-bots to the ones on the way over. Did everything by the book and kept the lights low for anyone who wanted to sleep. As per usual the bags took an age to arrive and this seems to be quite a regular occurrence now. But as an experience but flights were absolutely fine and pretty good value for money.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Jackson David","Spain","2014-10-05","Booking experience is horrific. We've flown with this airline 8 times this year and each time there are many mistakes in the booking process. Their website is worse than useless it throws a litany of errors and seemingly holding parts of your information input which confounds the website next time you access it. This last booking it lost seat reservations and despite many emails are unable to get a simple request like sitting together right. They charge for meals and don't provide them. Onboard all is well nice friendly staff on clean planes. Food is just acceptable. Best way is take your own and have a picnic. All our flights have been on time. Avoiding massive queues on arrival in US having immigration in Dublin makes flying to the US better than any other route. Advice? Book early and be prepared for a slow process.","","","Economy","","","3.0","5.0","3.0","4.0","","","3.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Mackenzie","France","2015-03-09","Flew Shanghai to Paris via Moscow. What a nightmare: aircraft ancient (still had ashtrays in the arm rests) torn and dirty seat covers toilet unspeakable by mid-way through the flight and the stop-over in Moscow is always stressful. Why do they make everyone disembark with all their hand luggage check the luggage through security when it hasn't been anywhere but on the aircraft since the previous security check and then make everyone get right back on the very same plane? If you are seated at the back of the aircraft then you spend your whole lay- over at Moscow airport standing in a queue to get through security. The food was almost inedible and my Chinese travelling companions played cards on the backs of the airline seats throughout most of the flight and all stood up to get their bags out of the overhead lockers when the pilot announced that we would be landing in three minutes! The cabin crew went almost apoplectic.","","","Economy","","2.0","2.0","1.0","2.0","2.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","B Li","Germany","2015-03-04","SVO-PEK and back. I have travelled with Aeroflot several times within the past year I have to say that the level of service you get with this airline is inconsistent. Compared to my last trip with them (STR-SVO-LED and back) which was extremely satisfying this time the service is only so-so. For SVO-PEK the cabin crew seemed inexperienced. The crew disappeared immediately after dinner service. The food from SVO is very average and the cleanliness of the toilet was not maintained well during the flight. For the return trip the crew members seemed much more experienced and they delivered a fairly high level of service. The food was also significantly better. Overall I think Aeroflot is improving. However they still have a long way to go. As a passenger your experience with them can vary greatly depending on the crew or the route. But considering the price which was very competitive I must say that what I got for this trip was fair.","","","Economy","","6.0","4.0","3.0","3.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Biliatis","United Kingdom","2013-10-20","Manchester-Athens Oct 2013. Boarding and landing was 20 minutes delayed. Very comfortable seats and excellent staff. Food was really good and you could choose from a variety of drinks. Overall a very good flying experience. The only thing i would like to stress is the lack of any entertainment. I don't know if it is so expensive to show a movie during the flight especially when the screens are available! An airline like Aegean should at least have some kind of entertainment for long flights.","","","Economy","","9.0","5.0","5.0","5.0","1.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Donald McKelvie","Australia","2013-10-13","My wife and I flew from Rome to Athens and Athens to Paris recently check in was a breeze and both flights were great. No problems at all.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Oleksii Urytskyi","Ukraine","2013-10-13","We flew 3 times with this airline and all flights were great even though there were delays (up to 20 minutes ) all arrivals were on time . The first flight from Kiev to Athens the plane was a brand new Airbus A320 leather seats in the cabin and very comfortable. Take-off and landing were perfect the staff were normal. For food I do not intend to complain on a flight less than 3 hours. In general we were impressed with this airline and we can recommend it.","","","Economy","","9.0","5.0","4.0","3.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Guillermo Mujica","Argentina","2015-02-24","We flew on A330 EZE-JFK-EZE seats are too closed to each other I'm 5 9 tall and had problems with my legs this is what happen when airlines prefer only profit instead of customer service + profit EZE-JFK was 1 hour delayed and JFK-EZE 45mins delayed. Ground staff in both airports terrible neither courteous nor willing to help you. My greatest concern is flight attendants: most of the cabin crew and I mean 90% were rude they got angry if you requested a glass of water or soda (even though you walk to the aft galley to do so). During dinner one female flight attendant offered me chicken or pasta I asked her what kind of pasta and sauce she told me: ""sir I'm not the chef who cooked the meals"".","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Battles","United States","2015-01-19","Picked flight based on price. Flight from Miami to Buenos Aires was delayed by 6 hours and then canceled until the next day due to mechanical problem with plane. Re-booked on flight the next day. Luggage did not arrive in Buenos Aires for four days. Return flight delayed by 3+ hours resulting in missed connection. (All flights including connections on Delta were booked through Aerolineas Argentinas.) No help from Miami staff re-booking connection on partner? Delta. Ground staff in Miami sent us to the Delta counter to figure it out for ourselves. Delta would not rebook without us paying for new flight ourselves. Went back to Aerolineas Argentinas counter to find them closed until that evenings flight. Ended up renting car and driving 13 hours home.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","B Wagner","United States","2015-01-14","December 22nd 2014. MSP-JFK-EZE-FTE. Flew Club Condor. Others in our party of 5 flew coach. We had the full Monty flying Aerolineas. But the staff handled us well. Flight out left on time but no accommodations for Sky Priority passengers. Charge the gate at JFK was more like it. The food was very good. Service is prompt in that every flight attendant worked to get the job done so they could disappear. We liked how they gave us 3 options for our meals. The ice cream for desert and/or cheese plate were fantastic. And it is true they don't offer mixed drinks. For water they gave us a bottle for the over night flight. Breakfast was again very prompt well presented and the crew when prompted did go the extra step. On the return our child's vegetarian meal was missing. The crew promptly reviewed the menu and told us additional items we could choose from. For the return our flight was changed to add a stop at BRC. At which time we were notified our return to JFK was delayed from 11 pm to 6 am. Sky Priority line did nothing to help us here. We had to suffer with the rest. However they did rebook our last segment with Delta for us and effectively communicated to the crew in JFK to assist us and they did! They offered us a hotel and dinner in EZE. As we missed our JFK connection back to MSP they put us up in NYC and paid for dinner there as well. We turned down the offer for the hotel room in EZE and were able to sleep in the Club Condor Lounge. This is easily better than most First Class Lounges I have seen. Aerolineas in my opinion did much more than Delta United or American would have done for us. Our kids got to spend time touring NYC for the night. Our only downside was the plane could have been cleaner. Sad for a new A330-200. Here the domestic carriers do a better job. For the price we paid on for the ticket and what we got it was well worth it. When this airline makes mistakes they make up for it.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Skidmore","United Kingdom","2014-12-22","Flew four times over the course of a month internally around Argentina (EZE-El Calafate El Calafate-Trelew Trelew-EZE EZE-Iguazu) and was very happy with service. Check in was prompt and staff were friendly and bilingual. Never experienced any delays in fact we were actually moved forward from a 6 hour change at EZE to a flight departing 5 hours sooner for no extra charge. Snacks and drinks served in all flights and despite the 737-7 seats being noticeably more cramped and less comfortable than the -800 I'd certainly recommend.","","","Economy","","10.0","3.0","5.0","4.0","1.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Palframan","Canada","2014-09-28","Flight was from Toronto to Dublin. Seats were small and cramped. Drinks took forever to be served and were chargeable (on a transatlantic flight). Crew were very pleasant but there weren't enough of them and service was slow and poor. Food quality was poor - army standards. I am sure there are better airlines doing a better job - WestJet or Air Canada.","","","Economy","","5.0","1.0","1.0","1.0","4.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Harvey","United Kingdom","2014-09-24","19th September flight out - People were loaded on quickly and efficiently - same old problem with baggage. Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21st September Sunday flight - Queuing had been slightly addressed but loading was held back because of there only being one member of staff instead of two checking in and people just being slow. Arrived late which led to a few people having to run the length of Gatwick to get to their trains. Its about time Aer Lingus loaded people from the front and back of the planes.","","","Economy","","4.0","2.0","3.0","3.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Dominguez","United States","2014-09-18","Flight #134 from Boston to Shannon on 9/1 and Flight #135 from Shannon to Boston on 9/9. We took Aer Lingus 757 contracted by Air Contractors. The price was right but you get what you pay for. The food was worse than TV dinners the stewardesses were so unfriendly (on both flights) and the TV's did not work on the flight back so we could not watch movies. My friend took the Aer Lingus airbus and said the food was fabulous and they had a wonderful experience. We could not say the same. Next time we would take the airbus.","","","Economy","","5.0","3.0","2.0","1.0","2.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Vandor Attila","Hungary","2015-02-18","BUD-SVE-Phuket and back. Short leg (BUD-SVE): A320-200 seats are alright (Recaro seats) meal was terrible. Crew was ok. Long leg (SVE-Phuket) 777-300 (Kutuzov) poor seats no leg room very unfriendly crew (both way) the worst meals I've ever had. However this was the cheapest and fastest flight to Phuket from BUD.","","","Economy","","3.0","2.0","1.0","1.0","4.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Marc Liljeqvist","Denmark","2015-02-18","Flew with Aeroflot CPH-SVO-NRT. Excellent service. I am a tall guy and Economy Class is usually a nightmare especially on long-haul flights. On my trip to Tokyo the flight attendants noticed that I was struggling to get room for my knees and offered me one of their personal seats which had more legroom and since these seats did not have any entertainment system the crew made sure I was comfortable for giving me extra drinks. (I got a full bottle of wine for free!!) Aeroflot has become an excellent airline and I will be happy to travel with them again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Ringkjoebing Michael","Denmark","2015-02-18","Flew CPH-SVO-BKK and back in economy class in brand new Boeing 777-300er. Seating a bit cramped due to the 3-4-3 configuration. I guess the only complaint is the food which was horrible. Cabin crew helpful and efficient. No alcohol policy on airline due to incidents with drunk passengers. But overall Aeroflot did a good job getting us from a to b via SVO. We would book again with Aeroflot. But a food upgrade would be nice.","","","Economy","","7.0","3.0","3.0","1.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Kalatsidis Evgenios","Spain","2015-02-18","MAD-SVO-HKG return in Economy. Perfect trip Aeroflot is trying its best to be equally competitive with its European rivals and quite manages it. The only drawback is a horrible SVO connection. Unnecessary crowded passport controls for transit passengers Horrible terminal F. Otherwise would definitely fly with them again.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Heather","United Kingdom","2013-10-10","LHR-ATH-RHO and return October 2013. Checked in online for all flights and seat assignments honoured. Flights arrived on time or early. Boarding a little chaotic despite very strict adherence to boarding by rows. No queue jumping was allowed if your row hadn't been called you were not allowed to board. Yet somehow chaos and confusion reigned in the cabin partly because of the amount of hand luggage some passengers had been allowed to take on board and partly because every single flight was packed solid. In flight service was excellent if a little slow. Hot meals served on international flights (ok quality) free (and good) Greek wine available and refills willingly given. Fight attendants universally pleasant and service oriented. A321 on international flights with inflight entertainment on drop down screens. A320 on domestic service. Check in at LHR and RHO easy and quick. Baggage delivery prompt. All in all very pleasant.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Y Raltseva","United Kingdom","2013-10-09","London Stansted-Athens-Thessaloniki. Once again although cabin experience with this airline is good check-in process seems to be its weak point. Flight departed Stansted on time but just before landing at Athens I realised that I did not have a boarding pass for the connecting flight. I spoke to cabin crew about it but they seemed unaware of any issues/processes and simply referred me to the connecting flight desk at the airport. When I got there this was shut. There was no one available from the airline either and I ended up speaking to airport security. I was told that I had to come out of the airport security controlled area and check in all over again to get the boarding pass and that this is a standard procedure even though bags get transferred on to next flight automatically. There was a queue from hell at check-in which seems to be the norm for Aegean. I have never been asked to check in twice at airport for connecting flights. This then caused problems with my airport shopping not getting through security and I had to pick up my bag re-pack and hand in again. This involved a long and time- consuming process walking up and down the airport's different floors etc. Ground staff were understanding and did their best to help but there is no two ways about it: this was a very poorly ""organised"" connecting flight. I sent a form to customer service to complain but they just said that the problem was at Stansted and that they have rectified it. I asked how they have rectified it but they just responded by repeating the same. I am not convinced. A hassle-free flight with Aegean seems impossible and the overall experience does not correspond to what you pay. I would not recommend. On the way back with Air Berlin connecting at Dusseldorf did not give any problems and was a pleasure to walk past the Aegean packed check-in area knowing I didn't have to brave it.","","","Economy","","3.0","4.0","2.0","4.0","4.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Coleman","Singapore","2013-10-09","The short flight from Athens to Istanbul was delayed by 1.5 hrs making my fiancé and I miss our connecting flights back to Singapore. We were stranded in Istanbul airport for 12 hours with no offer of food or drink and no concrete solution from Aegean. Eventually at 3am the morning we were given a hotel. We slept for 4 hours. We then rushed back to the airport the next morning finally guaranteed a flight and arrived back just in time for work on Monday 6am. We were suppose to be there the previous morning (Sunday). Aegean made no effort to book us decent seats leaving us to sit apart the entire journey home as a result I didn't sleep at all during the flight. Therefore I had 4 hours sleep in 48 hours and had to go straight in to work. The representative also lied to us to keep us happy until we left and could do nothing about it. We tried to call him but he refused to take our calls. The plane was really nice and comfy seats but the pilot nearly crashed upon landing. I would suspect that the reason the flight was delayed in the first place was that there was no pilot thus a stand-in pilot was used.","","","Economy","","","5.0","2.0","2.0","0.0","","","0.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","O Birgen","United States","2014-12-10","EZE-JFK. The flight was supposed to leave at 11pm. A maintenance issue on the plane but the airline did not announce a delay / cancellation until the boarding time. First the departure time was delayed to midnight and then to 2am. Finally at 1:45am they announced that flight was cancelled. Passport control was closed. Also there were no baggage claim staff. Aerolineas Argentinas decided to reschedule the flight to 6:10am (7+ hour delay vs. original time). After changing the gate and the plane the boarding started at 6.45am and flight left at 7:30am. This airline is terrible. They don't care at all about service.","","","Economy","","","1.0","1.0","2.0","4.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Russell Conyers","Bermuda","2014-12-10","I flew with a friend on the 3 December in Club Economy from Buenos Aires to Bariloche with a return booking for 9 December. The aircraft was a brand new Boeing 737-800 and the 2 by 2 sets in the forward Club Economy very comfortable and done in soft leather. A small snack was served by very friendly cabin staff and all was well until the beverage cart rolled by and we asked for some Malbec wine and were told that Aerolineas do not serve wine on domestic flights! One can imagine my surprise that after paying USD $992 per ticket that the flag carrier of Argentina which grows some of the world's finest wines does not showcase this product onboard-they did not even give us the option to purchase wine on a two hour flight! We will be returning to Buenos Aires on LAN.","","","Premium Economy","","8.0","5.0","5.0","3.0","0.0","","","3.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Tercon Bojan","Singapore","2014-12-10","For this short 100 min flight from Mendoza to Buenos Aires the economy seat on the 737-700 had plenty leg room and they even served a small lunch box which impressed me. Just beware that row 6 which was behind me has no window. I would not want to be in that seat!","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Billy Dolan","Argentina","2014-10-28","Flew on Oct 21st from Ezeiza to Miami on AR 1304. Equipment was Airbus 330-200. Traveled in Business Class (Seat 5d) Check in service was very friendly and efficient. Business class lounge was spacious and comfortable and serviced by attentive staff. Boarding was very good and through a separate jet way from other cabin. Welcome on board was very friendly and helpful. Seats are flat but at an angle; very uncomfortable and I kept on sliding downwards. Inflight entertainment was good in terms of equipment but mediocre as far as programming both audio and video. Unfortunately the only WC in business class was out of order so we had to use filthy economy class lavatories. Not good.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Thomas J Franks","United States","2014-09-17","We travelled from Orlando FL to Edinburgh via Dublin on 2 Sep 14 (FLT 120) and returned to Orlando on 13 Sep 14 (FLT 121). Both flights were the worst that my wife and I have experienced. The flight attendants were rude inefficient unprofessional inattentive and were completely aloof to what was going on around them. For example I pushed our flight attendant buzzer at least 10 different times to no avail. We were completed ignored. The food service was a farce and disgrace. One passenger wanted a blanket asked for a blanket but never received one. Another passenger asked for a cup of tea several times and after 30 mins or so it finally arrived. At times you could not even find a flight attendant. We will probably never fly Aer Lingus again.","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Catherine Guthrie","United States","2014-09-09","We travelled from the Boston US to Ireland on an emergency trip. We flew on August 21 and returned today Sept. 5. Staff were excellent on both flights. We are traveling again in December and we look forward to much of the same. This was a short notice flight so it was a little pricey.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Harry Finnegan","United States","2014-09-09","Recently travelled BOS-DUB RT. Love the airline but cost cutting is making the experience disappointing. Very tight seating with poor recline. Entertainment system not up to par with other transatlantic carriers. Flight attendants were exceptionally kind and friendly.","","","Economy","","2.0","1.0","5.0","3.0","1.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Richard Maskery","Thailand","2015-01-21","Bangkok to London Heathrow via Moscow. After reading mixed reviews thought this could be a nightmare when in actual fact the service was good. Friendly staff flights on time online check in and seat reservation a breeze at Bangkok you can check in at self service terminal - saves a lot of queuing. Very convenient print boarding card fast bag drop new planes and great prices the food served was not big portion sizes but was tasty standard economy airline food no alcohol served on the BKK to Moscow leg but plenty of soft drinks - water juices etc which came round every hr or so. Moscow airport: I read loads of negative reviews terminal F is old and not great but D & E where most international flights depart from are modern Burger king TGI Fridays etc loads of retail outlets prices same as all airports. I also read its a nightmare to transit between terminals when in fact its not it is a long walk between them but no problem. One security check one passport check. I have to say some staff look very stern but they are actually very friendly. There is no smoking in all terminals. All in all I would fly with them again based on price and service I received.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Robert Myers","Chile","2015-01-19","I flew from SGN to SVO on Dec 25 2014. Very good food good leg room. 1 bag late and delivered to hotel. Overall very good I will use them whenever possible.","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Robson Dean","Russian Federation","2015-01-19","Bangkok to Moscow 9 January 2015 flight 273. Awful customer service experience. The Aeroflot customer service team promised that they had found extra leg space seats as requested for my wife (dislocated her knee). When on board we found that they were not only normal economy seats but in fact were exactly the same ones that we had reserved previously (before her leg break). So not only was service unacceptable but also the staff seem to have > deliberately deceived us at the customer service and check in desks. I assume to move us on without having to do anything else. So they let the company down and of course passed the problem on to the flight attendants who also did nothing much to help. Very poor indeed.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Studzinski","Poland","2015-01-14","Moscow-Warsaw 18 Dec. Pros: nice new clean Airbus aircraft with leather seats and decent legroom. Flight on time. Very smart looking attractive cabin crew. Good English so all announcements were understandable ( quite rare with Aeroflot). Cons: service downgraded rapidly since last month's flight I took with them. This time only small sandwich and water/coffee/tea offered - nothing else (last time was tray with meal cake and whole selection of soft drinks). EU restrictions I suppose. Cabin crew very official and robotic absolutely no personal touch no interaction - beautifully groomed but cold and serious. Inflight magazine thick and full of good articles but in Russian only (literally last 4 pages were in English only) which is pity as it looks very interesting.","","","Economy","","6.0","4.0","3.0","2.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Richard","Switzerland","2013-10-07","ATH-HER-ATH connecting to Swiss ZRH-ATH-ZRH. Short 50 min flight on a A321. Flight completely full however the friendly crew managed to serve the whole plane drinks and peanuts. Very comfortable seats sufficient legroom. All in all very enjoyable. Would choose Aegean again.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Bobby Giannakopoulos","Canada","2013-10-02","ATH-PRG-ATH. All flights were smooth and on time. Check-in in Athens and Prague airport was fine and not too long. The seats on board the aircraft's were comfortable better than other airlines and the legroom was good. Inflight entertainment was nothing special. It was only the inflight map. The cabin crew and the service were very good we had a sandwich which was bigger than some other airlines with a choice of complimentary drinks for both legs. Overall Aegean Air is a very good airline as it claims to be. I would fly again with them if I have a chance. Too bad they don't fly long haul routes but they only fly regional routes.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","T Mahr","Germany","2013-10-01","MUC-SKG-ATH-HER-MUC: All flights on time with smiles clean aircraft and decent catering. Overall impeccable and a pleasure to fly!","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Erico Sanchez","Canada","2014-10-12","I flew from JFK to EZE on October 2/14. The flight left on time and arrived on time. I travelled in Club Condor. The service was friendly and efficient. New A330 aircraft. The Club Condor seat was an inclined flat seat. I found the seat to be hard and the angle for sleep was not comfortable. I put the seat into a cradle configuration and was able to relax more and sleep for several hours. The food needs improvement - presentation taste and variety were all lacking and considering the price paid to sit upfront I expected better. The entertainment system was good. There were a lot of movies to chose from. There were several places to charge my devices. I would fly with Aerolineas again.","","","Business Class","","7.0","3.0","5.0","3.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","B Aldridge","United States","2014-08-26","I flew MIA-EZE-MIA round trip on Aerolineas Argentinas (AeroA) December 24 2013 returning January 7 2014. I bought the ticket online but their website is not set up to allow you to select your seat. So I called their 800 number in the US. I called for 3 days several times each day before someone answered the phone. This agent's English was so bad it took 20 minutes to select my seats. EZE airport check-in at Buenos Aires is chaos. On AeroA all passengers for the MIA flight stood in a single line to be checked-in for only that flight. The same for other flights. We found this out by asking other passengers what to do as there were no AeroA employees or announcement boards present. There were long long lines of passengers snaking through the terminal. Check-in was so slow we were concerned we would miss our flight even though we arrived 2 hours early. It didn't matter though because our flight was delayed 3 hours on a crystal-clear morning. When we arrived at MIA 3 hours late the AeroA gate agents had gone home and there was no one to help us with rebooking our connections to Chicago. The planes both ways were run-down and old on the inside. On the way down a ceiling panel rattled the entire 9 hours. The entertainment system did not work either direction. The flight attendants only appeared 4 times in 9 hours: to serve drinks after takeoff to serve and collect dinner serve and collect breakfast and hand out immigration and customs forms. My advice: 1) Do not fly Aerolineas Argentinas for any reason even if you have to change your travel plans to avoid them or pay more on another airline. 2) If you are unlucky enough to use them and have to fly out of Buenos Aires EZE airport arrive 3 hours early and prepare for the slowest and most disorganized check-in procedure you have ever experienced. 3) If you do not speak Spanish then you will receive only limited customer service on the phone and their web site is primitive. 4) Prepare yourself for old tatty airplanes with no working entertainment system and largely-invisible flight attendants.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Sebastian Ireneo","Argentina","2014-07-29","Travelled from Madrid to Buenos Aires in May as the starting point of my South-American holidays. Reasonable prices and a remarkably good service all along the flight. There was a wide range of food to choose including delightful Argentinean beef. Check-in was fast and simple and the flight had no delays at all.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Bacallado","Spain","2014-06-04","Montevideo-Aeroparque-Asunción. I have to say that there is an improvement in the service. Still there are delays and poor customer service on the ground. But on board there are new and comfortable planes and nice and attentive FA. Connecting in Aeroparque (Buenos Aires city airport) is always fast and easy. First leg delayed connection on time. Bags arrived at my destination with me.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Nic Chatfield","United States","2015-07-09","My wife and I flew AeroMexico for the first time this past June. We didn't know what to expect but were extremely pleased. The planes we flew to and from Cancun were new and clean. Screens at every seat. Great service from staff. kicker is that I somehow managed to lose my iPhone on the way back home. I thought it must have been at the Cancun Airport so I called them a few times to check the lost and found. Nothing. Then about three days after my flight I got a call from AeroMexico that they had discovered my phone on the plane. I hadn't even informed them that it was missing because I checked my seat area and was fairly sure that it wasn't there. Honestly I don't even know how they managed to figure out whose phone it was. They may have had to call multiple people in our area of the plane. Anyway I went back to the airport and remarkably, they had my phone. I was relieved and extremely impressed. Needless to say I would highly recommend this airline to anyone flying to/from Mexico. And they are linked to Delta so I believe your points will accrue as Skymiles. ","","Couple Leisure","Economy","JFK to CUN","10.0","5.0","5.0","","5.0","5.0","5.0","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Nicola Harvey","United Kingdom","2014-09-06","Sunday 31 Aug flight DUB to Gatwick. Completely amazed as on time! The usual nonsense over passengers having far too much hand luggage - and despite being the posher version of travellers - not a single ounce of common sense with how to put luggage in overhead bins prevailed with the over-made up chef stewardess threatening to place a case in the hold.","","","Economy","","4.0","3.0","2.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","H Bishop","Canada","2014-09-06","YYZ to DUB to EDI return. Transatlantic flights were excellent good IFE system pleasant staff and acceptable food. Big problem was connection in Dublin long walk through terminal and had to clear security again even though we were in the flight connection route. This does not happen at Heathrow so not sure why Dublin can't fix it. We were running to make the Toronto flight as security had only 1 of 3 lanes open.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mclaughlin John","United States","2014-09-06","I travelled business class from Orlando to Dublin. The seats do not recline fully and you are in close proximity to your seatmate. The food is coach class. Do not sit in first row as the attendants go in and out of galley but always fail to close the curtain when they go in and out. Returning to Florida and had to go through JFK and connect to JetBlue who does not have business class so you are in the way back in coach . You can pay extra for a seat closer to the front with extra leg room but of course Aer Lingus does not arrange that. Basically paying for 3/4 business class.","","","Business Class","","","1.0","1.0","3.0","3.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Hitender Mehandiratta","India","2015-01-11","I took a flight from Netherlands to New Delhi via Moscow airport dated 16th December. I read all the reviews and statistics to check the possibility of any flight cancellation. Most of the reviews were negative but the stats were sound showing there were not significant delays. I was primarily hoping for 2 things 1). On time flight 2). Safe arrival of luggage. The flight from Amsterdam airport to Moscow (2 hours time) didn't had inflight entertainment. The other flight from Moscow to New Delhi (6 hours 20 minutes duration) had good inflight entertainment system. The quality of food was OK was not at its best. There were no delays in the connecting flights. I had to board from Terminal E to Terminal F which was nearby some 700 meters walking distance. However there were some issues with Moscow Airport - i). To my wonder the security staff was missing and the passengers had to wait for odd 20 minutes. They came scanned the handbags and put stamp on 'boarding pass' ii). the mini trolleys which are otherwise freely available on Amsterdam airport were simply unavailable. The passengers carrying hand bags had to face difficulty in rushing between terminals iii). The sign boards in Moscow airport are not mountedpositioned at appropriate locations. The travelers sometimes have to take U turn to go the correct direction.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Suys","Belgium","2015-01-11","Boeing 777 from Moscow to Hanoi: good leg space comfortable chair excellent inflight entertainment with many new movies tv-series. The food was average but not bad. They serve wine (ok quality) but no beer. After dinner the flight attendants ""disappear"" but react quickly to the calling light.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Suys","Belgium","2015-01-11","Airbus 320 from Moscow to Brussels: good leg space comfortable chair but a bit cramped in the 3-3 layout. No inflight entertainment but luckily only a 4 hours flight. Food average but ok. They serve wine (not bad) but no beer.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Peter Ingham","United Kingdom","2013-10-01","Having read favourable reviews of this airline I had been looking forward to my flight from Athens to LHR. The aircraft an Airbus A321 was full but loading was well organised and my economy seat had decent legroom although was on the hard side. I was looking forward to my usual gin and tonic and was disappointed to discover that there was to be no drinks service on this four hour flight. The meal was eventually served on a chaotic tray the salad comprised small amounts of grated carrot and cabbage and the hot main was a pea and potato stew of strange flavour. The high-light of the meal was the small roll and cheese triangle! The bottle of red wine offered with the meal undrinkable. Two weeks earlier I had flown economy class LHR to Istanbul with British Airways and enjoyed the usual high standard of service I that I always seem to find on their flights.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Pauline Finn","United Kingdom","2013-09-29","We flew from Athens to Rhodes 2 weeks ago fantastic airline short flight had sweets and soft drinks plenty of leg room.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Michael Tong","Singapore","2013-09-22","Customer service staff at Greece Airport were generally rude and sarcastic giving different versions of flight re-booking solutions. We were told we have to pay an extra 39 euros per person due to different flight cost and when we went to a different counter we were charged 20 euros per ticket as ticket amendment costs instead. In all the attitudes of the staff were very unpleasant.","","","Business Class","","","3.0","2.0","4.0","0.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","P Boeck","Germany","2013-09-02","Return trip MUC-HER-MUC. On the return flight from Heraklion a cramped airport check-in-area full of returning holiday-makers: as a home-airport for the airline I would expect more than only one check-in being available for two simultaneously departing flights (MUC & CDG) resulting in horrible waiting queues. Additionally all passengers including those who managed to self-check-in and proceed to a ""bag-drop-desk"" had to queue a second time to take their luggage to only one open x-ray station themselves - another queuing disaster in an already overcrowded waiting hall. In total the check-in and ""bag-drop"" process on this particular flight consumed nearly two hours in cretan summer heat. I think Aegean could certainly do better by doubling the check-in-staff (opening a second counter) and making sure that passengers can actually drop their bags at the bag-drop. Making the experience even worse was a consecutive technical issue with the aircraft resulting in nearly 3 hours of waiting in an equally overcrowded terminal airside with bad information policy.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Destvet Patricio","United States","2014-04-22","I always fly American Airlines first class in my trip JFK-EZE-JFK. I decided to try the business class (club condor) with Aerolineas Argentinas. I regret to says that the business class of American Airlines is much better. The seat at the club condor are ok not flat bed but ok. We were welcomed with orange juice a cheap champagne and candies. The menu says only one appetizer (no choice) and 3 main courses. Two options are for the breakfast time. The whole experience with the catering was horrible. From the presentation to the quality the food did not respond to a business class. Do not expect to have any cocktails since they only have wine beer and whisky. The dessert was a piece of rock (ice cream) and we received hard croissant and bread in our breakfast. The returning flight did not even have all three dinner options and the food was horrible as well. I wonder how do they plan to compete with such a horrible presentation. They do not provide you with the custom forms for USA.","","","Business Class","","3.0","3.0","3.0","1.0","3.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Lucas Pio","Brazil","2014-04-15","Even though Aerolineas Argentinas has received too many complaints from customers recently my flight from Sao Paulo Brazil to Buenos Aires Argentina on March 1 2014 in Premium Economy Class was great and I have no complaints. The flight was on schedule the flight crew were polite and helpful. Aerolineas Argentinas' premium economy class is the same as most US companies' domestic first class. The seats are J seats very comfortable and the food in this class was also a great sandwich yoghurt and a chocolate muffin. Compared to service in the same route provided by Brazilian companies I have flown and comparing also the price Aerolineas Argentinas Premium Economy class is far better in service and mainly in seat comfort!","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","B Aldridge","United States","2014-04-14","MIA-EZE and return Dec. 24 2013 - Jan. 3 2014. A below-average airline. Their website is so primitive it is impossible to reserve seats. Their toll-free number is not manned 24 hours a day astonishing. On our plane to Buenos Aires none of the in-flight video worked for the entire flight. There was a loose panel in the ceiling over an aisle and it rattled the whole 9 hours. The food was mediocre even by airline standards. The flight attendants were businesslike but disinterested. The plane was only about 1/2 full but the FA's were often nowhere to be seen. Our flight back was 3 hours late leaving EZE after a chaotic check-in at the filthy Ezezia airport. At Ezezia you do not stand in one line for all flights and go to the next available agent. Instead there are separate lines for each flight no indication of which line you should stand in and the agents appear when they feel like it. There was no explanation for the delay and no apologies. If you have any other option for flying between the US and Argentina I would take it.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Hector Lopez","Mexico","2015-07-09","Plane left late, but the staff tried to do their best. The space between seats was good so the trip was confortable. There was no option for the menu, and the taste was not the best, but time passed away and we arrived with no more troubles","","Solo Leisure","Economy","Mexico to New York","8.0","4.0","4.0","3.0","4.0","4.0","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Eric Rosenberg","Mexico","2015-06-30","Bumped! Arrived early at the airport and found out the flight was ""oversold"" and I had no seat. Offered two choices by employee: find a ""volunteer"" to cede his/her seat or get on a later flight. Chose the later. Found out later on this flight that the same thing happened to several other passengers. And this later flight was not full, which seems to explain the ""bumping"". Maybe a wise move in a profit or managerial way, but not a great one in public relations terms.","Boeing 737","Solo Leisure","Economy","Mexico city to Tijuana","2.0","3.0","2.0","1.0","2.0","1.0","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Jose Granados","Mexico","2015-06-27","Sunday 21st June, Shanghai to Mexico City Premier Class. Old aircraft with no Inflight Entertainment this situation bother me so much. There was also a complete lack of interest shown by the cabin crew in their jobs. Very disappointing. The flying experience was not be very good on Premier Class after I bought an upgrade from  economy class. ","Boeing 777","Business","First Class","Shanghai to Mexico City via Tijuana","1.0","4.0","3.0","4.0","1.0","4.0","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","James Fitzpatrick","Ireland","2014-09-06","LHR - Shannon A319 - Aer Lingus bought these aircraft from Portugal and promised to reconfigure the seating but have not done so. Seat rows after 9 are extremely uncomfortable for any one over average height. Flight crew were aware of this but according to discussions multiple customer complaints have not had any impact. Select a forward row for comfort.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Morgan","United Kingdom","2014-09-06","Well what to say a single Business Class flight to JFK from Dublin. Ordinarily I would hate such flights but the price and nature of the Aer Lingus flight was exceptional the cabin crew were dedicated and tended to my every need providing a friendly a fun flight to New York. The seats were very comfortable and I was greeted with champagne upon arrival the inflight entertainment was highly varied with some real classic films as well as many block buster movies and TV shows. The flight departed on time. The only slight drawback currently is the fact the seats do not lie completely flat that being said you still have more than enough room to relax. When I raised this with staff they discussed how their will apparently soon be changes made to put in place those seats that do lie completely flat as other airlines have begun to put them into place. Overall the flight was incredibly relaxing and I would book long haul with Aer Lingus in a heartbeat for flying out of Dublin the service is exceptional and business class was an unforgettable experience.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Hardy Mylene","United States","2014-09-01","Went back to US on an 11.50 am flight from Dublin to Boston. Worst flight I have had. 3 out of 6 hours of my flight was spent having to listen to a toddler with his non-stop and very loud crying which the parents didn't exert much effort to stop on top of a seat that doesn't recline. My back hurts so bad. This is just one of the minor things the airline should have a regular maintenance check on to provide more comfort to their customers specially for a long flight.","","","Economy","","5.0","2.0","4.0","4.0","4.0","","","4.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Ritchie","United States","2014-09-01","Have flown with Aer Lingus round trip from Boston to UK 3 times prior to our flight in August. The return trip from Dublin to Boston was not what we usually experience with Aer Lingus. The flight attendants were not helpful. They were slow distributing the snack which turned out to be only drinks didn't offer anyone a snack. They did not hand out blankets. Told passengers to get them themselves. Distributed the meal slowly and it was well into the flight before we ate. Ran out of choices so we got stuck with a beef meal that was inedible. The flight encountered some turbulence so seat belt naturally went on. Yet the pilot took his time turning that sign off when the turbulence cleared. It seemed like we were confined to our seats for most of the trip. That also seemed to make the attendants happy. They did not appear to enjoy their job at all that flight!","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Howard","New Zealand","2014-12-22","I flew HKG-SVO-LED and back in the past week. The seats were really comfortable on both legs; however legroom could be improved (I'm 5""8) and it was pretty cramped in the A330-300 however on the A320 the legroom was sufficient. Food was really good compared with other airlines and I was quite satisfied with Aeroflot's service. On the last flight from SVO-HKG that I took today all economy passengers received medium-haul amenity kits from Business class which was surprising as there was only a pair of slippers and eye-shades on the first leg. Overall I really enjoyed the flight and I'll definitely be taking Aeroflot again in the near future!","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Marc Liljeqvist","Denmark","2014-12-22","I flew from Copenhagen to Tokyo with a stop-over en Moscow SVO. It was a very positive experience. Aeroflot has gone through a large modernization programme in the recent years and it was very evident when I travelled with them. Most of their fleet now consists of modern airliners such as the A320 the A330 and the Boeing 777. I flew on their A320 from CPH to SVO. For a short-haul flight the onboard service was extremely good compared to most European airlines. The food consisted of fresh bread cheese beef and a delicious cake and the cabin crew were serving cold and hot drinks throughout the whole flight. The crew was extremely friendly. Since the plane was only half full many of the passengers were lying down across the seats. The cabin crew immediately offered them blankets and pillows to make them more comfortable. This is the first time I have experienced this on a European flight. The transfer at SVO was smooth and easy. The airport has been renovated and now offers an easy access between the terminals without having to go outside the airport. The passport and security check took less than 10 minutes much to my surprise and I was now standing in Terminal D which had a wide selection of restaurants shops as well as free WiFi. The flight to Tokyo was on an A330. The interior felt fresh and new and the seats were very comfortable although for a tall guy such as myself the legroom left much to be desired but that is not the fault of the airline. The cabin crew on this flight were fluent in English and Japanese. Again very friendly people. There was a passenger in front of me who seemed rather anxious about flying and kept calling the crew throughout the whole flight. They never ignored his calls or talked bad to him. They kept smiling and did what they could to make him feel comfortable. The food was again very tasty and the menu offered both Russian and Japanese dishes and despite the rather cramped space I had a very comfortable flight to Tokyo. I have read many negative reviews about Aeroflot and I will not deny that people might have had some bad experiences but my opinion on Aeroflot is that it is a modern airline that offers some of the cheapest tickets in the world while maintaining a high standard in customer service. I have already booked my next flight with Aeroflot and I will continue to fly with them whenever possible.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Hossein Hosseini","Iran","2014-12-10","Flew Business class from Tehran to Moscow Aircraft A321 clean inside no entertainment at all. Flight attendants polite but lacked professionalism as they forgot about handing out wet towels and two or three of them were sleeping in the last row of business class during this very early morning hour departure. This is simply unacceptable. The performance level by the crew was very different from what I have experienced on other sectors.","","","Business Class","","5.0","4.0","3.0","3.0","0.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Nicolas Simonis","Greece","2013-08-27","I have been disappointed with this airline on many occasions especially the fact that somehow they seem to hate jetsteps and they seem to favour the good old diesel buses from plane to terminal. In June after a long flight from PHL to MUC this airline was the only one to drive us around to the plane for Athens in a bus! Recent flight from LCA on 22/8 delayed 35 minutes arrived in Athens with delay. Good old bus to terminal what a pity. Aircraft seating is rather cramped for tall guys covered with plastic leather not really good for hot climates and worst of all the sandwiches were packed full with mayonnaise. Most passengers strongly complained and threw them away. Aegean could be good if they decide to eliminate such problems and make use of modern facilities not the good old diesel bus.","","","Economy","","6.0","3.0","4.0","2.0","0.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Diamantis","Greece","2013-08-13","BRU-ATH ATH-BRU. Jul 20 2013 and Aug 11 2013. Aegean always exceeds expectations. Attentive and courteous cabin crew clean aircraft and comfortable seats. Above and beyond!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Asprakis","United States","2013-08-11","RHO-ATH-FCO. This should be listed as a 4-star airline. Clean new planes excellent meals featuring Greek items and the most courteous FA's I have encountered in years. A pleasure to fly!","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","S Giaerl","Greece","2013-08-04","Athens to London Heathrow with A321. Very clean aircraft very helpful crew and tasty food. Very nice take off and landing.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Cassius","Netherlands","2014-04-10","Rio to Buenos Aires AEP on 737. Departure delayed by 30min and arrival to AEP slightly behind schedule. Plane in good condition (must say that the new livery looks better than the old one). Sandwich and drink offered during flight. Crew fine. AEP is easy to navigate. Luggage (priority tagged as FB Elite) arrived fairly quickly and first on band. Was dreading flying AR but flight was overall fine. Planning to fly them long haul in C class from Spain in May.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Katie Furlong","Australia","2014-03-17","SYD-EZE on 29/10/2013 and returned EZE-SYD on 22/01/2014. The check-in at Sydney was slow and inefficient. There is no online check-in option for this flight and no seats are allocated prior to check-in so though you should only need to be there 2/3 hours before for an international flight I actually was told to get there 4 hours before just to get a decent seat and even then I queued for nearly an hour to check-in. Boarding was smooth and uneventful. The plane was clean but old. The in-flight entertainment system is horrendous. Considering this is a 15 hour direct flight there is no seat-back entertainment system. There is one large monitor at the front of the cabin and a few smaller ones spaces sporadically. The picture quality is terrible obviously no option to select subtitles if you are not a Spanish speaker. The movies were the same two films on repeat for the 15 hours. Nothing else. The food was adequate though the ran out of some food options leaving my companion to eat vegetarian or nothing else. Obviously the wine is good - it's Argentinean - but the drinks are just served with meals. If you press your call button it is ignored and switched off. I gave up trying to get some water. Breakfast was terrible none of it was edible. Flying back EZE-SYD was not much better. Check-in was a little easier and fortunately this time I managed to get a window seat. Upon boarding I discovered the plane was not full so I had two seats to myself. The only good thing to happen on this flight. The food was just as bad the availability or lack thereof of drinks was the same as before. The toilets were filthy and were obviously not checked or cleaned during the flight. The call-buttons were again ignored. The entertainment system was the same again this time they showed two English language films with Spanish subtitles a slight improvement but still the same on repeat for 15 hours. I would not recommend Aerolineas economy to anyone.","","","Economy","","","4.0","2.0","3.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Gamero","France","2014-03-11","AEP-MDZ MDZ-AEP in a new embraer. Really satisfied with the service. A small beverage offered with some 'alfajores' to eat. Nice trip in both ways and both legs on time. Really impressed by improvement of Aerolineas compared with its competitors in Europe. Small entertainment offered with Argentinean music videos and TV shows. Fantastic.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Alejandra Gomez","United States","2015-06-22","Check-in was fast. Our plane was  comfortable. Each traveler had access to a touchscreen tv. We were able watch movies, tv shows, music videos and listen to music. They also provided croissant sandwich along with snacks and drinks. We arrived on time and without any problems. Thank you Aeromexico for your excellent service.","Boeing 737-800","FamilyLeisure","Economy","San Francisco to Cancun via Mexico","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Bernie Albelda","United States","2015-06-19","Ground staff were very helpful and attentive. Aircraft old/new(800). Legroom really tight, airline crew to and from were mostly inattentive and tended to spend most of the time in the galley. They were doing their job perfunctorily, devoid of any concern and hardly smiled. Staff hardly spoke English! Only drinks and peanuts on international flight! I would recommend other airlines given the choices out there.","737-700/800","Solo Leisure","Economy","Ontario to Cancun ","1.0","1.0","1.0","1.0","1.0","3.0","","4.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Marco Flores","United States","2015-06-18","I was more worried about the baggage fees than the airline, come to find out that Aeromexico allows 1 carry on and first checked bag for free up to 50 pounds. The plane that we took from Dallas to Mexico City was a nice plane, 2 seater instead of 3, they served us a Ham and Cheese croissant, peanuts, juice, water, beer, liqour, whatever we wanted. Smooth ride, nice landing, made it to Mexico City, from there we took a bigger plane but a little bit older, still a smooth ride and landing. On the way back from Cancun we were in a very nice plane with our own TV, headphones, several movies to choose from. My experience flying with Aeromexico was really good, nothing to complain about.","","Couple Leisure","Economy","Dallas TX to Cancun via Mexico City","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mazhar Khan","United States","2014-08-28","Travelled from Birmingham UK to Dublin on Flt EI263. This flight was strictly ok and seemed like one of cheap airlines. It was a short flight but the passengers were very loud noisy but our connecting flight from Dublin to SFO Flt EI147 was a nightmare. After two security checks and a very slow US immigration Customs we went to the gate and the flight was delayed 90 minutes. Once on the plane it was freezing cold and there were no blankets on the seats for passengers. Cabin crew kept saying the heat would start soon but that never happened. We were travelling with kids and they were shivering. After repeatedly complaining the staff gave us some extra blankets which helped a little bit. We had ordered Hindu Vegetarian meals but we were given meals with chicken as they had no veggie meals onboard and nobody was apologetic. On this long flight we were given only one tasteless meal that the kids hardly ate and one snack bar before landing. No snacks or treats for kids during the flight. Vowed never to fly Aer-Lingus again.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Francis","United Kingdom","2014-08-28","NCL-DUB-NCL (Operated by Stobart Air). Short hop across the Irish Sea. By far a more preferable experience to that offered by Ryanair: no check in queue pleasant staff on-time boarding and departure and arrival into the new Terminal 2 at Dublin airport. Bags also delivered rapidly at both ends. On-board the (brand new) ATR aircraft the seats were comfortable and spacious. A bar and snack service (for cash) was offered. The only slight niggle was the ridiculously long Aer Lingus check in queue on the return home (Sunday evening). 50 minutes from start to finish. They do have a 'late check-in' desk and regularly have to announce flights that are closing and direct people to this desk to avoid missing flights!","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Fox","Canada","2014-08-26","Flew from Dublin to Palma Majorca. Flight left at 7.30am about 6-7 drunken young men allowed to board. One fellow spent the whole 3 hours of the flight yelling back and forth to his buddies swearing every second word it seemed and there were small children sitting right in front of him. Everyone around very uncomfortable. Three hours of drunken louts around us and staff incapable of dealing with them they continued to serve them alcohol. He wasn't met at the arrival gate by security like he would have been in most places. After the horrible flight our luggage did arrive but it did take almost an hour to arrive at luggage collection so not sure if that was Aer Lingus or airports fault. No onboard flight entertainment (3 hour flight would have been nice) and food was all to be paid for but that's ok since it wasn't a long flight. Flight was cheap so would recommend airline for that reason only. But the other low cost airlines we flew on were all cheap too and better.","","","Economy","","2.0","3.0","1.0","0.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","H Watson","Australia","2014-12-01","We flew from Stockholm to Moscow in July. Short 2 hour flight on a new A320 not the old Soviet era planes I was expecting which was good. Flight attendants well groomed spoke barely little English but were helpful enough. Didn't have any of the food because it was a short flight. Plane left and arrived on time Aeroflot was fine for a quick short haul flight no complaints. Moscow airport on the other hand.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Penelope Poulou","United States","2014-10-28","I traveled with my two daughters 18 and 13 years old respectively from Dulles International Airport to Moscow with Athens as our final destination. Getting there was a bit stressful because the flight connection was too close for comfort and we had to run to make the Athens flight. The crew was rather parochial. They did not speak much English and their manners were not the best. Food was poor but not horrible. Movie choices pretty decent and the actual flights were very smooth. The pilots were quite good judging by the take offs and landings. The price was unbeatable and though this was not stellar service I would choose again if their prices remained low.","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","K Shoshana Youngsam","Canada","2014-10-28","I traveled from Tel Aviv to Toronto via Moscow. It was a last minute booking the price superb and the service excellent - especially for economy class. The food was on par for international flights but I really appreciated the courtesy of the staff. I would not hesitate to fly Aeroflot again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Mike McElhone","Canada","2014-10-28","The thought of spending a total of 17 hours on Aeroflot and 10 hours in SVO between flights was somewhat frightening. The stay at SVO was as bad as anticipated. However the two Aeroflot flights much exceeded expectations spotlessly clean very new planes decent food better than expected IFE excellent service. The price was right.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Konstantinos Kotzaridis","Germany","2013-08-04","Fantastic service in business from MUC to SKG. Full service on a 1.5hr flight with many choices. Please change your seats in business class this is a normal economy seat with the middle seat blocked. Not comfortable in comparison for what you pay.","","","Business Class","","9.0","2.0","5.0","4.0","4.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Murray","Greece","2013-07-28","Automated check in at El. Venizelou Airport was not easy for this first timer and while I could chalk it up to my age other passengers were also having difficulty. At 6:30 am there weren't enough ground staff to help make the process any easier but I finally managed on my own. It has the potential to be a great improvement once the bumps are ironed out. Found seating cramped and the fact that the seats do not recline a real disadvantage. Fortunately it was only a 3 hour flight but I had counted on making up for lost sleep and that proved to be impossible.","","","Economy","","5.0","1.0","3.0","0.0","0.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Mordo Guy","Israel","2013-07-24","Flew from TLV to ATH on July 21st. Long queues for check in staff seemed unprofessional. Cabin crew seems to be very tired no smile at all. I asked for 2 glasses of water after they served breakfast one for me and one for my mother they brought only one and said they would bring the second one. Nothing was brought. Meals were downgraded from hot breakfast to a sandwich that was cold.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","E Cook","United Kingdom","2014-02-26","AR 2467 from Mendoza to BA on 17/02. Several flights in last 3 weeks. Flights late no information staff unhelpful and couldn't even be bothered to clear the cabin. Missed one connection and took three attempts to get anyone to rebook it. Our luggage went without us. Thought Vietnam Airlines were bad but AA could teach them a thing or two!","","","Economy","","3.0","2.0","1.0","2.0","0.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Peter Weber","Switzerland","2014-02-15","I took 3 domestic flights (Aeroparque-Salta Menodza-Bariloche in Y and Bariloche-Aeroparque in C-Class) with Aerolineas Argentinas in the last 3 weeks. Each flight was leaving and arriving on time the crew were nice though not all of the crew members spoke English. The snacks as well as the drinks offered were rather boring but free of charge. The planes were comfortable enough for the short flights especially the brand new Embraer of Air Austral with IFE in each seat were great!","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","K Minka","Australia","2014-02-12","Took 4 flights in Jan: SYD-EZE - no dramas other than ordinary food and lack of entertainment (a tiny central screen that is off color and barely able to hear the audio on my headphones) on a 15.5 hr flight. EZE-FTE - they changed the airport 8 hours before the flight (from EZE to AEP ) luckily I arrived early and they put me on a bus to the other airport. Delayed 30min. FTE-EZE - delayed 3 hours apparently because of storms in BA that morning but I had a 1630 flight and they never managed to catch up. EZE-SYD - delayed 16 hours initially for heavy rain in BA then they needed fresh crew then the new crew arrived late then missed curfew at Sydney airport. We waited at the airport and departure times kept getting pushed back. Missed my domestic connection but was able to rebooked the next day. At least the airport has free Wi-Fi. Staff do not care and were not helpful will never fly them again!","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","H Schneider","Australia","2014-01-25","Flew to Buenos Aires from Sydney in early January and back in late January. The flight from Sydney started with one hour delay and arrived before scheduled time due to fortunate conditions. Inflight entertainment was on a central screen 2 movies ok. The food was not great but reasonable for economy. I had to change my flight by 2 days going back Aerolineas made that very expensive for me. The return flight was very poorly organised. Check in was extremely slow with unnecessary delays. Subsequently the take off was delayed 2.5 hours without explanation. The flight itself was uneventful with the aircraft arriving 3.5 hours late. Movies on board were the same as on the flight to BA and were repeated. Meals were minimal. No drinks were offered in between meals.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Jacqueline Webber","Mexico","2015-06-14","The seat assigned to me was 10C. When I got on the plane the headrest was broken and dangling down the seat back? Why had no one tried to fix it? What a splendid first impression. The toilet at the back of the plane smelt disgusting. I asked a flight attendant if they at least had some kind of spray to alleviate the stench and she grudgingly produced something and stuck her hand around the door and squirted. I have flown several times on this airline recently and the thing that leaves a lasting impression is the complete lack of interest shown by the cabin crew in their jobs. Very disappointing. ","","Solo Leisure","Economy","Medellin to Mexico City","2.0","1.0","1.0","1.0","1.0","4.0","","3.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Angelica Roldan ","Mexico","2015-06-13","Aeromexico has recently restarted its flights to Toronto, I had a nice experience flying with them that started with a half price sale ticket. I thought that having bought my ticket so cheaply and being in the lowest cabin class, the flying experience would not be very good, but I was surprised by the kind attention of the stewardesses and also by a tasty breakfast in the morning. Only flaws in the flight was that the flight arrived half an hour late, maybe due to turbulance, the seats are a bit uncomfortable and the audio did not work, but as it is a 5 hours night flight only, that did not bother me much.","B 737","Solo Leisure","Economy","Mexico City to Toronto","1.0","3.0","5.0","5.0","","3.0","5.0","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","N Gaffney","United States","2015-05-20","Just had a recent experience pre flight. I booked a flight in February for a trip May 21-25 from DFW to PVR. Received an email from my booking site (Rovia) giving me details. From that point to the time of the trip I constantly checked Aeromexico's website for the flight info and it told me that I can't check it until 24 hours before the flight is set to depart. I check it when that time comes and the flight has been rescheduled and conflicted with my connecting flight in Mexico City (both Arrival and departure). This was done without any email notice or anything. There was no attempt to fix the mess up with the exception of giving me a flight in days later and flight out many more days after my trip. This was to be my first trip out of the country and this airline ruined it so I am completely unsatisfied and will definitely recommend anyone doing business with Aeromexico.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Nigel Bennett","United Kingdom","2014-08-26","My wife daughter and I travelled from Gatwick to Chicago via Dublin on 23rd July. The flight to Dublin had 'no frills' but was more comfortable than a recent flight on another Irish budget airline. The 3 hours transfer time at Dublin was partially taken up with clearing US immigration and the rest with sitting waiting for the on time flight to Chicago. The cabin crew were mature and efficient and the meal was very acceptable and served two hours into the flight. When we arrived on time in Chicago because all the paperwork had been done we were able to walk out of the airport without hassle after collecting our baggage. The return flight on 14th August had a younger cabin crew who provided a more lively friendly but equally efficient service. The Beef meal was very tasty and the cheese and ham croissant just before landing was welcome. A word of warning during the transfer at Dublin outbound and inbound further scanning was carried out on our hand baggage. The duty free bottle was accepted as the seal on the bag had not been broken and we had the receipt but a small bottle of wine from the aircraft which I had kept to drink later was confiscated even though it was unopened. I had read some of the 'horror reviews before flying but our experience did not match them and we would happily fly with the Aer Lingus again. The moderate inconvenience of transferring in Dublin was worth it to save at least £200 pounds each on a direct flight.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Sampath","United States","2014-08-26","We flew Aer Lingus for our trip to Europe. We are a family of 4 with extensive travel experience. The tickets were not very cheap to begin with. We wanted to fly into London and fly out of Paris. For this the fare difference between Aer Lingus and Virgin British Airways was about $25-40 per person. Having flown with them I have now decided it would have been better to have flown with BA or Virgin. The flight from SFO to DUB and back is a long haul flight. On this flight we were offered one meal and one breakfast bar. The staff don't ask for Water or any other beverage from time to time. I saw other passengers bringing their own food drink etc.. They are probably used to traveling on this airline and are adequately prepared. The quality of entertainment is poor and the system they use is slow to respond. From time to time it hangs and we had to ask the crew to reboot the system. I guess we have been used to superior service from BA Singapore Airlines Cathay Air New Zealand and were disappointed even though the difference pricewise was not much. Speaking for myself and family we will not fly Aer Lingus again even if they offer a cheaper price.","","","Economy","","3.0","2.0","4.0","2.0","2.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Sargeant Alan","Australia","2014-10-08","St Petersburg - Moscow. Ticket purchased at last minute and check in a bit confusing directed to about three different counters but each without a large queue. Flight was comfortable and only a few minutes late arriving in Moscow. No IFE but it was only a little more than a hour long flight. Cabin crew were friendly and responsive and spoke reasonable English. It was like a shuttle flight and perfectly adequate. Leg room was adequate.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Andersson Lennart","Sweden","2014-09-22","Me my wife and our daughter were flying Sweden-Kiev-Bangkok with Aeroflot. I have really nothing positive to say except the low price. Of course we understood that we would not get much because of that low price. However we did not see the crew at all during all the flights only when the food was ready which was at really strange times we and many others on the plane were very hungry. We were served lunch and dinner on the first flight then breakfast on the second. The food was horrible. The food we got for lunch and breakfast was exactly the same and we did not had anything to choose from. The tv-screens at all seats were not working but that was not a big deal for us. We will never fly with Aeroflot again.","","","Economy","","2.0","4.0","1.0","1.0","3.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Volker von Detten","United States","2014-09-14","Like I indicated below - nothing but excellent. Flew from LAX to Mokba and back. Very outstanding service. Check in easy quick and efficient. The food flying back from Mokba was very good. Sat in the first row right were the bathrooms are and was very impressed how ALL flight attendants were constantly checking and cleaning the bathrooms (our American airlines should really take notice of that. Their bathrooms are not clean - to say the least). Also the flight stats are throughout the whole flight very nicely displayed - including nearest towns at what direction and distance - never saw that with our airlines. It also shows ""pilot view"" of take-off and landing - loved that. Actually could recognize all people on the ground shortly before touch down watching the descending airplane at LAX with flashes going off like crazy. In the future I will try to book Aeroflot wherever available.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Sargeant","Australia","2014-09-14","Omsk - St Petersburg. Flew this sector 10 days after surgery and was pleased with the flights. No real express check in but express lane for security and a lounge in Omsk. Good food on both flights and comfortable space. No inflight entertainment - I had my own and the both flights on time. Luggage was amongst the first off in St Petersburg (a big plus given a transit in Moscow). Cabin crew spoke good English (again a noticeable improvement over the past few years). Aeroflot seems to be the best of the Russian Airlines.","","","Business Class","","9.0","4.0","4.0","5.0","1.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Krissa Garner","United States","2013-07-21","Flew London Heathrow to Athens and back. Great cabin crew very friendly. Food is rather good (for airline food)! Beverage service is excellent. Enjoyed the extra legroom and the leather seats.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","T Lord","Cyprus","2013-07-15","Larnaca - Rhodes return. Both flights on time comfy seats and friendly cabin crew. No inflight entertainment probably because it was a short flight but a good experience to fly with Aegean.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Grotenhuis","Netherlands","2013-07-14","DUS to ATH and 4 days later from ATH to HER. Both flights on time very quick check-in and boarding. Very friendly and attentive efficient staff good service excellent melas even for the short hub from ATH to HER. It will remain our preferred carrier to and from Greece.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Kenneth Crider","United States","2014-01-14","On Dec 18th we left Miami at 7 pm for Buenos Aires. Average flight nothing special. Arrived in Buenos Aires at 5.30 am and went to our assigned gate at the domestic terminal. We were booked on Flight 1880 to Ushuaia that was to leave at 7.45 am (12/19/13) giving 30 hours to catch our 3pm (12/20/13) Antarctic cruise. Fl 1880 was postponed to 8.50 then to 10.30 without explanation. Then told the flight would leave at 3 pm. The flight didn't leave at 3.00 we were then told 8.30pm. What happened at 8.30 pm the postponed time for the scheduled flight is something out of a movie. We were never told that the flight was cancelled we were just told the flight would not be taking off. 2 hours later we were transported by bus out to the tarmac to board our plane to Ushuaia. After stopping at Trelow and taking on more passengers we were scheduled to arrive in Ushuaia about 2 am on 12/20. Landed at a small airport. The captain then for the first time announced that we were in El Calafete instead of Ushuaia. In the early morning hours of the 20th we are waiting in an unscheduled airport not knowing when or if we would arrive in Ushuaia. 2 hours later we board a plane and much to our relief we arrived in Ushuaia at 6am. Needless to say we did arrive at our cruise on time but we had one change of clothes to last us a whole 8 day cruise. We were never offered an explanation for the postponed and cancelled flights and then were diverted to a different airport without warning or explanation. We will never travel this Airlines again.","","","Economy","","","4.0","0.0","3.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Marlon Kobacker","Australia","2014-01-13","Dramatic improvement - would use them again. They have obviously spent a lot of money over the past 3 years on new planes with in-flight entertainment. Service was friendly and our flights on time (AEP-SCL).","","","Economy","","8.0","4.0","4.0","2.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Stokes","Colombia","2014-01-07","Aerolineas Argentinas provide the worst customer service that I have received from any airline. One of the internal flights was cancelled due to a strike by airport staff (Puente de Aereo - Buenos Aires). We had to queue for 6 hours to speak to a representative (during a heat wave where the temperature was close to 40 degrees C). When we did finally reach the front of the queue we were offered an alternative flight for 5 days after the original flight date and were not offered any compensation in terms of a snack or alternative accommodation. Their attitude throughout was ""it's your problem"". On our final flight back to Bogota they changed the flight time from 6.30am to 5.20am around a month before the flight. We turned up 3 hours before the flight as instructed on the ticket only to find no check-in staff present. We waited 1 hour before a single representative turned up and when I asked why staff weren't present to check us in at the time that we were requested to be there I was told ""it's very early"". This was another example of their attitude towards customers. As a result the flight was delayed by 2 hours. In conclusion the customer service levels at Aerolineas Argentinas is a joke.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Kelton Kostis","Canada","2015-05-13","Flew 2 legs- MID-MEX on ""Connect"" brand and then MEX-YYZ. The MID-MEX leg was operated by an E190 no IFE and the snacks were average peanuts but the seats were comfortable and due to the length of the flight it wasn't important. The second leg was on a 737-700. The seats were comfortable and very nice blankets were provided however the IFE was quite limited (overhead screens that played movies and nothing else and were shut off 3 quarters into the flight) so I would recommend bringing your own entertainment if you're flying an Aeromexico 737. In flight meal was edible at most. Overall there were no major problems but they need to improve their IFE on longer flights and their food.","","","Economy","","7.0","5.0","5.0","2.0","3.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Janis Salmeron","United States","2015-04-16","Flight 9100 and 9101 coach seating 4/3 to 4/7/15. I cannot say enough good things about or flight service through Aeromexico. The planes were clean and very comfortable loved having the option of watching a movie TV show or listening to music. The attendants were friendly and took care of us all very well. Lunch boxes were served - that's a pleasant surprise in itself! I was very impressed!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Jenny Wilson","Australia","2015-03-04","Sunday 22nd February - Mexico City to LAX - Premier Class. Old aircraft with ""drop down"" shared TV screens. Service and food could not be faulted on board the aircraft. Bags did not arrive in LAX - the check in staff in Mexico City had incorrectly tagged my two bags to a flight to Miami. Long story short the bags arrived in Sydney two days later thanks to a very attentive customer service officer in the USA. Ground staff at LAX could have shown a little more empathy with my situation.","","","Business Class","","6.0","4.0","4.0","4.0","1.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Harvey","United Kingdom","2014-08-18","Sunday flight 19.00 17/8. I dread going home with Aer Lingus as there is usually a scrum to get on the plane as the regulars do not understand the meaning of the word queue and the staff don't control the amount of luggage each passenger takes onboard leading to the ritual scratching of heads when their oversized hand luggage doesn't fit in the overhead locker and delay as bags have to be stowed. Why does this continue? When eventually the passengers were on board (it takes forever as many cant count) we then had to listen to the captain boasting about how he was going to get us there early - of course he didn't. Cut the showing off - control the passengers hand luggage and teach them and the staff some manners. Far too expensive for this nonsense - get professional.","","","Economy","","2.0","3.0","2.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Macon","Ireland","2014-08-18","Firstly do not be tempted to sit in seats 31 E D F G or 29 A C H I on the Dublin to Boston route the Aer Lingus website will not show that these seats do not recline. I flew Aer Lingus DUB-BOS-DUB in August 2014. It has good staff reasonable planes and routes. But it is really badly let down by its archaic web site with no access to your booking or seat selection before check in tacky interiors with seat pockets hanging off cramped seats some the worst airplane food I have ever had the misfortune to eat. On my transatlantic flight I ended up sitting for 6 hours on the way out in a seat that didn't recline with the person in fronts seat wedged in my face. On the way back I was determined not to let this happen again so chose a middle aisle seat with apparently (on the online check-in website) had seats behind and in front However instead I got a lovely seat beside the toilet which didn't recline as there was a bulkhead behind not shown on their plan. Online check-in is worthless as you still have to queue up in Boston and your carefully printed ticket is torn up and binned. Overall the whole experience was so poor I would much rather go with an airline that actually wants to give passengers a reasonable experience even if it takes a few hours longer to get to my destination.","","","Economy","","2.0","1.0","4.0","1.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Iain Cockburn","United Kingdom","2014-08-11","I use to fly with Ryanair back and forth from Dublin every few weeks. After Ryanair changed their flight times to Dublin which did not help me I changed to Aer Lingus. The staff are friendly and always smiling the planes are comfortable and the times of the flights are fantastic. The prices are always a little higher than the other company's but I would not change back.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Cunningham","United Kingdom","2014-08-08","First and last time I will fly Aer Lingus. Returning from New Zealand I flew Air NZ Premium Economy to SFO (normally I go All Air NZ AKL to SFO/LAX to LHR-Belfast). However this trip I availed of Aer Lingus' new service from SFO to DUB to cut out a flight. Seats were incredibly cramped and uncomfortable with very small seat pitch and minimal recline which the passenger beside me commented on also as they boarded. Food was utterly disgusting my alleged beef Stroganoff actually tasted worse than it looked which was no mean feat I didn't even attempt a 2nd mouthful. Wine was extra $5USD. For a long haul flight costing over $900USD one way I think this is a bit mean ""breakfast"" was a joke a cling film wrapped ham and cheese roll and about 100ml of water in a foil sealed plastic tub tossed out. The whole experience just felt like a cost-cutting exercise. IFE was average/poor small selection of mostly dated material. I would advise anyone going for a long haul fly out of London on one of the better carriers.","","","Economy","","2.0","1.0","3.0","1.0","3.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Antonyan","United States","2014-09-06","I traveled with my children (9 and 5 year old) from Sochi - Moscow - LAX. My experience was horrible. I nicely asked for good seats because I was with 2 children. The worker answered that she could not help me because the computer chooses the seats. Given seats 35K 35G and 35H. At first look it seems normal but when we got to the plane it was shocking. One seat was window side the other two in the middle row. Where is the logic? Where is the common sense and customer care? This was a 12 hour flight.","","","Economy","","","0.0","3.0","3.0","3.0","","","0.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Haji Murat","Russian Federation","2014-08-17","My family and I flew from Moscow to Istanbul Ataturk in economy class. For the money is not expensive. The plane for this flight was a brand new A320 with sharklets. Unfortunately without a TV. The dinner was nice. Cabin crew with beauty red uniform were always respectful cheerful and ready to help. Pilots masters of their craft. Like for duty-free sales on board. All in all a great experience. Would definitely recommend and travel with them again.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","T Haroutunian","United States","2014-07-13","Flew LAX-SVO-Yervan and back I was concerned having heard mixed reviews but was pleasantly surprised! Flights were on time baggage arrived perfectly the colors and atmosphere on the plane was bright and cheery. I flew economy so like any other airlines you get what you pay for as far as cabin space however in all other respects Aeroflot was superior. Cabin crew were professional and polite food was quite good. Entertainment was superb with 100's of great movies and shows to choose from as well as games wifi charging stations and all the works! I travelled with my children 4 and 7 and had no trouble keeping them busy for 12 hours. Children's meals can be pre-ordered and were well thought out although my picky ones didn't eat them. Kids got tons of goodies from the staff. The value was great and I will fly with them again in the future. My only complaint were the tiny and rather dirty bathrooms. Otherwise excellent airline!","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","K Peter","Spain","2014-07-11","Flight from MAD to Shanghai with transfer in Moscow. Good airline in general terms. Meals as other alternatives but no alcohol served. Seats and leg room are OK. They offer Space + seats located in the emergency exists and prices are reasonable. Cabin crew no friendly enough from my point of view if I compare with other airlines to flight to China like BA Finnair or AF. The main difference is that they provide slippers and eye masks no offered by other airlines. Cabin and toilets are clean enough. Moscow airport is awful and really boring. Distances between terminals and gates are too much long. Flights arrived on time. Entertainment system only in English and Russian. Music selection is OK.","","","Economy","","7.0","3.0","2.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Dizon","Philippines","2013-07-09","Flew Istanbul-Athens. Plane was new and clean staff warm and friendly and they served drinks and a sandwich on this 1-hour flight. This airline deserves more than a 3-star ranking in my opinion.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Georgios Chouliaras","Greece","2013-07-03","LHR to ATH 5th June 2013 at 22.15. Disappointing - having booked online an emergency exit seat this was changed to a normal one at the back of the plane on which another person was sitting. The cabin crew were inadequately trained to handle my complaints appropriately.","","","Economy","","2.0","1.0","1.0","3.0","2.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","S Ptctan","Germany","2013-07-01","STR-SKG-ATH-TLV. Slightly delayed departure in STR but arrival on time in ATH after short stop in SKG. Great food and good selection of beverages. Departure from ATH was several hours delayed due to striking ground staff. Received vouchers for snacks. Definitively recommended.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","K Nguyen","Czech Republic","2013-06-30","Prague to Athens. Nice A320 good crew. However its standards are far below under its competitor - Czech Airlines.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","Susan Song","China","2012-08-09","Shanghai to Tehran return July 2012. Direct flight to Tehran. Economy class. Aircraft A310. Fare was quite good. Check-in fast. Cabin crew showed Iranian hospitality. No individual inflight entertainment but fairly speaking since the flight was at night. One toilet closed for whole trip the other two were not clean and almost out of tissue. Food was enough and fine for me. Many drink options. Flying time was less than 10 hours on my way to Tehran and less than 8 on the way back to Shanghai. Considering all the above I will certainly choose this airline next time for my trip to Tehran.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","F Ahmadi","Iran","2012-02-28","DXB-IKA. A300-600 aircraft clean cabin with friendly flight attendants variety of meals were good but the quality of meal was very poor.","","","Economy","","7.0","1.0","5.0","3.0","1.0","","","3.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Lafaye","Switzerland","2014-01-03","I was booked on flight AR1893 USH-FTE 2nd Jan 2014 departing at 13.35. Arrived at the airport at 12.00 facing a long queue due to problems with check in system. Around 45 min prior the flight departure while still queuing for check in they announced our flight cancelled. They made us wait until 19.00 to tell us that we had to come back tomorrow for more info. We were given no food not hotel organised. Staff at the airport were arrogant refusing to speak English to non Spanish speaking customers and uninformative. Never again!","","","Economy","","","0.0","1.0","3.0","0.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Leal","United States","2013-12-31","I was on the inaugural flight to Buenos Aires from JFK and while the service at the airport was great and went through without any hitches the service on the flight was horrible. The flight attendants had such a bad attitude and passengers flicked on the service light for the entire flight and not once did I see someone respond. They basically served dinner and then left the cabin for the entire time until breakfast. I was dehydrated and not feeling well and wanted some water and didn't see anyone come so being that I was in the window seat I flicked the service light and after an hour of waiting I finally went to look for someone all the way at the back of the plane and they were all sleeping (it was 7pm). It was such a bad service experience that I will sadly never fly again and recommend that no one else fly either. You have one chance to make an impression and they really blew it with me.","","","Economy","","3.0","4.0","1.0","4.0","4.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Couriel","United States","2013-12-30","I traveled to Buenos Aires from Miami on the 8.30am flight on 12/21/13. 5 hour delay no explanation. The cabin was dirty pieces of sticky food on the small video screen. Numerous AR employees and ex employees meandering around the business class cabin socializing with flight attendants and members of the crew certainly not helping the already poor service they were delivering. Multiple FAA safety violations. Example: people standing while the aircraft was moving luggage obstructing the pitch during take-off and landing etc. Service was awful. In addition to leaving 5 hours late it took them 2-3 hours to serve the first drink. When they finally came by with drinks I ordered a whisky. The flight attendant explained they did not serve whisky until after lunch and that that she did not have any whisky in her cart. She did not have the Shiraz wine that they listed on their menu either so I settled for whichever red wine she could give me. Lunch was mediocre and immediately after the service all flight attendant disappeared for about 7 hours until they brought the ""snack"". Not even a glass of water throughout the flight. Finally while sleeping the flight attendant woke me up because the back of my seat was ""bothering"" the passenger behind me probably because the seat was ""defective and reclined too much"". The whole point of paying for business class is for the seat.","","","Business Class","","","3.0","1.0","1.0","1.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Philip O'Connor","United Kingdom","2015-02-24","Flew from LHR thru MEX to PVR. Was my first time on the Dreamliner. It's a beautiful aircraft and the AeroMexico service and comfort the best I've experienced in long-haul tourist class. Formalities and connection at MEX Term 2 very efficient. Domestic flight to PVR on very comfortable Embraer 190.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","James Neeley","United States","2015-02-11","AM 669 from SFO to Mexico City in Clase Premier / Business Class on January 23 2015. The only positive comment about the experience is that Aeromexico allows access to the Air France lounge at SFO. Everything else about the flight was a complete disappointment. Check in at SFO was slow and disorganized. Equipment looked very tired not well maintained and dirty. IFE was an antique. Old school seats with minimal space. Worst part of the flight was the service provided by the FA. She barely spoke to passengers during the 3.5 hour flight. There was only one beverage service no nuts no peanuts nothing served with drink. Lunch including dessert came on one tray served from a dirty looking trolley. Aeromexico catering is a complete joke. Tiny salads of tough lettuce leaves cooked to death chicken cutlet that was like the sole of a shoe dried up carrots an insipid soggy little tartlet with Cool Whip. After lunch the galley curtains were drawn and the FA disappeared for 2+ hours until landing. Not one pass through the cabin to offer of a drink water nothing. Aeromexico should be ashamed of themselves for treating their Business Class passengers this way.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","F Vedrenne","Canada","2015-01-05","AM 681. Flew YUL-MEX on a new 737-800 for the second time. Cabin was in great condition. Food service on this flight was much better than on my previous flights with Aeromexico in Clase Premier. Cabin crew were excellent and very professional. The purser knew each of the business class passenger's last names (there were 16 of us) and she was always around to see if she was needed. I fell asleep and she left me a drink and peanuts for when I woke up. Aeromexico staff is usually just OK - they are efficient but are cold and tend to disappear into the galley afterwards. This was not the case in this flight when there was always a flight attendant in the cabin (even in economy class). Great flight overall wish all crews performed this way.","","","Business Class","","10.0","3.0","5.0","4.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Shayla Powell","United States","2014-08-05","Our flight on July 31 was a very poor experience. Passengers on flight 661 from Vienna to Dublin were left stranded at the gate for close to two hours past the posted departure time. Monitors in the area claimed the flight to be on time. There we absolutely no Aer Lingus or any other airport employees in the gate area during this time. The security personnel-the only non passengers we could access - refused to assist the passengers as we all became increasingly frustrated at the lack of information. We made phone calls to the Vienna airport (they must share the blame for this debacle as well) and Aer Lingus. No one offered any help whatsoever. Aer Lingus has apparently trained their employees to respond to any question or concern with a very irritating reply: ""We understand that you are frustrated"". This is all we heard from Aer Lingus employees throughout this flight. Not one Aer Lingus employee responded with appropriate action. At check in we were promised help with a seating request that I had tried to manage multiple times before arrival. No help was ever provided. The hot meal was frustrating as well. Many passengers were left with no option for the meal. This is no way to respect paying customers. We will avoid Aer Lingus in the future as it is apparent that they are in no way interested in appropriate customer service.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Colville","United Kingdom","2014-08-02","LGW-BHD EI021 31 July 14. Excellent customer service and particularly impressed with clear communication and politeness of cabin manager on this flight. A320 seats much more comfortable than the A319s that EI also operate on this route.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Maher","Ireland","2014-08-02","Berlin SXF - Dublin on 31st July another delayed departure due to passengers bringing oversized wheelie bags into the cabin and then struggling to find space and in some cases lift them into the overhead lockers. I saw one lady bring on a case large shopper and two large plastic bags! I had checked in a bag and placed a duty free bag in the overhead bin asked to remove it and place it at my feet so a passenger could place a large case in there - flatly refused. This is not the first time this has happened and ruins an otherwise usually pleasant journey compared with the other main airline operating out of Dublin. Come on Aer Lingus get tough with those bringing on excessive amounts of baggage and stop trying to penalise those of is who pay to check in luggage.","","","Economy","","2.0","4.0","3.0","3.0","1.0","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A van der Made","Netherlands","2014-07-06","Flight from Amsterdam to Tokyo Narita via SVO and back. First flight from AMS to SVO on codeshare flight with KLM on B738. Flight was OK. Transit on SVO from terminal E to D was a breeze. There were no lines at immigration or security check. As we had a stopover for 6 hours we used the capsule hotel which was accessible from terminal D and E on airside (63 Euros for 4 hours). Flight from SVO to NRT was on an A333. Nice and new aircraft with good seats and complete IFE. We had 4 seats in a row for the two of us as the aircraft was about half full. Crew was attentive and quitte friendy. With one hour delay we arrived at NRT. The flight from NRT back to SVO gave us however some mixed emotions. on an A333 but with a crew that wasn't as friendly as the flight to NRT. We got the feeling we were bothering them even with some basic requests for drinks. Toilets were very dirty on this flight not only the fault of the crew as well as fellow passengers. Transit from terminal D to E on SVO was a mess. At immigration and security check there were long lines with a lot of people cutting lines. Flight from SVO to AMS on an A320 was better than the flight from NRT. Aircraft was however in a bit of a run down state and also quite dirty. Toilet was also in a poor state. The crew however was extremely friendly and flight arrived on time. In the end Aeroflot gave us mixed feelings. If you don't have many expectations for the price you pay for the flight the airline is OK. At SVO you need either luck or a lot of patience concerning transits of flights. If we would fly again with this airline really depends on the price of the flights they offer.","","","Economy","","6.0","4.0","2.0","3.0","4.0","","","3.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Susan Ramsay","Hong Kong","2014-07-06","I flew Aeroflot 4 times over the last 15 days. From HK to Moscow Moscow to UK UK to Moscow Moscow home. The first leg was ""bearable"" if a little short on snacks and food options - so much so that the first thing I did was to buy a little bag of peanuts to go in my carry on. The second leg was uncomfortable due to the shell seats which are nothing sort of a torture device. Two weeks pass before the third leg which was same seats same limited choice of movies and even the same food. The fourth leg - the entertainment system took around an hour to load. Same movies even though it was a different month! But the real issue for me was the meal. With almost every meal they serve 2 pieces of bread. The white ""loaf"" is always icy cold and hard. The little brown slice was also cold and hard. There was not enough butter for both. Given the price I paid for my ticket I didn't expect gourmet food but the piece of salmon was literately the size of a teaspoon. The chicken was barely warm. Usually the food is served piping hot and even if the bread is not heated if you leave your roll on top of your main meal you can get a bit of heat and steam into it. No such luck. The dessert - there was nothing to eat it with in the utensil pack was exactly what it looked like tasteless overly sweet faux cream. Breakfast I chose the pancakes which I was unable to eat they were far too sweet. I was pretty hungry by the time we landed.","","","Economy","","5.0","2.0","4.0","1.0","2.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Bor","Latvia","2014-07-06","RIX-SVO-PVG and back. From RIX to SVO it was a partner flight with Air Baltic. Then came the horror of SVO-PVG. I had no option to choose seats. I was asked in RIX while checking in for seat preference and I said aisle. I did get one for RIX-SVO and for SVO-PVG I got a 28th row which on their A330 is in front of the toilets and the seat does not recline. The seats were rather worn and entertainment system was slow though the selection of media was excellent. The food was plain insulting with 2cm of salmon sliced over some canned carrots and peas presented as a salad. The bun was hard and the choice of main course was chicken or fish for dinner and chicken or goulash for the supper. The dessert was surprisingly good though I had to wait 40 minutes for the tea to have it with while they were finishing servicing everyone. And now for the best part the service. Apparently they are split in the teams of 2 with some kind of good cop / bad cop principle as in both aisles we've seen one was making attempts to smile and the other one was plain offensive. The bathrooms were hardly cleaned the pilots announcements were hardly audible. So imagine my surprise when on the return flight from Shanghai to Moscow I was greeted by a very professional and helpful staff (still not smiling) got into a very comfortable seat of a brand new shiny 777 with plenty of room even with 3-4-3 scheme great new entertainment system with touchscreen much fresher air and the food was really delicious including a very fresh bun. The short flight SVO-RIX was also very pleasant with a nice little airbus with sufficient space a delicious chicken sandwich and soft drinks and the sweetest flight attendant. To sum it all I'd say its a real hit and miss thing with Aeroflot. Stay away from the airbus on the long flights make sure its a 777 they're great. If you're unlucky enough to get airbus steer clear of row 28. The food probably depends on where they get it. The entertainment is excellent on long flights tons of good movies TV shows and music. Do not expect a good polite service on every flight. Other than that flights were on time with great connections and very reasonably priced.","","","Economy","","6.0","3.0","1.0","3.0","5.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Fang Jun","China","2013-06-28","The flight departed from CDG just a little bit late. But the service was extremely good. Served pasta drinks and hot bread. 3hrs flying time. On time arrival in Athens. Air fare was rather fair.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","G George","Greece","2013-06-21","Flew ATH-DME-ATH. The entire experience from check-in to landing was superb. Clean aircraft with decent seat comfort kind and smiley flight attendants. Both flights on time. They served a hot meal which was good enough and they served cold & hot drinks like 5 times during the flights. Overall a great experience.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Luca Macca","Italy","2013-06-21","Two flights from Milan Malpensa to Athens both on time both on the airbus A320. Staff very kind. Fresh food was good but I'd rather have something hot. The aircraft was very clean. The onboard magazine was good and interesting written in Greek and in English.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","Alan Clare","United States","2011-10-21","Madrid - Santa Cruz B747-400 economy. Checked in at Palma okay on connection but no through booking for seats. Check in at Madrid and Aerosur cabin luggage allowance less than originating airline (through ticket) so cabin bag removed and put in hold. Entering plane strong toilet odour throughout the cabin. Generally a very dirty cabin interior with hard uncomfortable seating. No inflight films available. Bar service once glass of wine and water. Cabin staff said they had run out. Dinner was a greasy stodgy rice. I've got my return to look forward to - and all for £1450.00 return. Awful - I do this trip 3 times a year and nobody else treats passengers like this.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","Simon Smith","United Kingdom","2011-04-24","Santa Cruz to La Paz. The flight we were booked on was cancelled two days in advance and we were switched to a later flight. This flight was then delayed by over an hour and there was no information given as to how long the delay would be - the aircraft just didn't turn up. Once finally on board no acknowledgement of the delay but otherwise ok - a small sandwich and drink were served which was fine for such a short flight. The aircraft was quite old although not as old as some others we saw - they still use 727s for some flights.","","","Economy","","4.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Peter Castro","United States","2013-12-25","Took seven domestic flights on Aerolineas Argentinas during December 2013. Of the seven one (Salta to Buenos Aires) was cancelled but postponed as a new flight the second (from Buenos Aires to Trelew on the same date) was cancelled and the passengers left on the airport overnight for 10 hrs. There were no announcements and the new flight never appeared on the board. We were given a chance of free dinner at a pizza place on the airport but no hotels. We foreigners pay more than twice of what locals pay!","","","Economy","","","4.0","1.0","1.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Lamberti","United States","2013-12-20","Traveling with my children from NY to Córdoba via Buenos Aires. The NYC-EZE flight was delayed more than 8 hours. Luckily they emailed me before I set off to JFK airport. The problem is that they forgot that we had a connecting flight and did not make any provisions at all. Calling the Call Center to try to find out what to expect once in Ezeiza (stranded for 24 hours with two young kids? sent to a hotel? put in a different flight from the domestic airport?) was total waste of time. They don't even bother to pick up the phone. In summary: only fly Aerolineas Argentinas if no other option is available. They are unreliable have no customer service whatsoever and will not hesitate to leave you stranded. And never expect an apology.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Denise Goodfellow","Australia","2013-12-05","I flew from Sydney to Buenos Aires and then to Bogota with Aerolineas Argentinas last week and then returned the same way a few days later. The aircraft appeared very new and I have absolutely no complaints about seats or bathroom or cleanliness. The food was as good as any I have had on Qantas and the staff were as good or nearly so.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","P Smith","United States","2013-12-04","I took three flights in November. Buenos Aires (AEP) to Cordoba Cordoba to Mendoza and Mendoza to Buenos Aires (AEP). They were award tickets through Sky Team (Delta) points. I was a little apprehensive after reading the comments here but in my case the flights all left close to on time and the aircraft were nearly new. Seating was comfortable and space was adequate. On each flight there was a beverage service and small snack box.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Barnes","United States","2014-12-18","I suppose my experience is similar to other reviews. Our outbound SFO to MEX was great on a 737-800 with footrests and plenty of room. The return tonight was awful. The legroom on business class required my wife to climb over the center console to get out of her seat. The flight attendant came by to offer a drink and slapped down my chicken dinner which was cold. He never returned for two hours to refill my water. They kept the galley curtain closed and he sat and was playing a video game most of the flight. I such a shame when you are a full fare business class customer. Airlines should be required to uphold a certain standard and inform the passengers.","","","Business Class","","","2.0","1.0","1.0","1.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Jeffrey R Lukas","United States","2014-12-18","I have been using Aeromexico for several years for business travel from Chicago to various locations throughout Mexico. They have multiple direct flights. I have been happy with their service both at the counter at the gate and on the airplane. The planes seem to be maintained well and bathrooms and seating areas are clean. Service is pleasant and professional without trying to be cute during announcements. The food to me just seems to be a little better the service a bit more professional and the areas cleaner than everyone else. Again much of what one views is based on perceptions and a few negative things can color one's view. In my case I see so many small positive things that it has probably colored my view of Aeromexico in a good way.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Richard F Geary","United States","2014-12-18","AM 423 Nov 27 2014. AM 422 Dec 2 2014. I have flown from Miami to Mexico and back many times. For several years I made the trip once a month. I have flown on every airline that services Mexico City from Miami. AeroMexico beats them all. Basic friendliness refreshments and snacks prompt departures and arrivals reasonable and competitive fares all without the ubiquitous add-ones and charges of other airlines. I will adjust my schedule to fly this airline every time. This trip was the first in several years and it didn't disappoint. Keep it up I'm a big fan.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Loos","Belgium","2014-07-31","Dublin to SFO - good seat space good inflight entertainment pleasant crew flight on time dinner and snack tasted good. From SFO to Dublin - all was good as above except for the meals these were tasteless.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Davis","Ireland","2014-07-29","Dublin to San Francisco return. Outward journey via Boston (second leg with Jetblue which was great) as the direct flight was sold out for days around my date of travel. Thankfully got one of the last seats on the direct flight on the return journey. Business class wasn't in the budget for this trip but the seats in economy were fine (I'm 6'0'' tall). I ordered one of the special meals for the Boston flight which was well worth it had the regular meal from SFO to DUB which was fine and you could help yourself to drinks and snacks from the galley at any time. The service is consistent the aircraft's always immaculate the personal entertainment has plenty of choice and the staff generally very friendly and helpful. You can select most seats on the aircraft for free at time of booking. Lets hope AL go daily on this route in 2015.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Linn","Ireland","2014-07-22","DUB-LHR LHR-DUB check in at T2 Dublin a breeze. Quiet flight on the way out got away early nice friendly and attentive cabin crew for the short flight. More or less the same on the way back but T1 at Heathrow looking tired. Although I'm happy to use Aer Lingus again in the near future and will be great to see the end of T1 at Heathrow when they move to the new terminal!","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Sparks","United States","2014-07-22","We have been flying with Aer Lingus since 1999 and until last month we always considered it our favorite airline. The flight crew and planes have always been first rate and the food while never great was at least passable. On our flight (EI-111) from Shannon to JFK we were served a meal that was quite possibly the worst we have ever been served on any airplane. We opted for the chicken ""dinner"" that came with some sort of rice as well as something called ""Spicy Salad"" if I recall correctly. The salad was inedible. If this is the type of food we can expect from Aer Lingus in the future I can assure you that we will be looking for a different carrier on our next trip.","","","Economy","","3.0","2.0","3.0","1.0","4.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Malinen Sampo","Russian Federation","2014-06-20","Moscow to Berlin in business. Check-in was a breeze with a smile. Lounge at SVO pretty decent. Seats on A-320 great and greeted with choice of drinks including champagne. Cabin crew very friendly and spoke good English. I speak some Russian and was treated always with smile. Lunch very tasty. Beats Lufthansa Business any day. Captain did three announcement with good English. Flight on time would highly recommend Aeroflot on European flights anytime.","","","Business Class","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Menyhart","United States","2014-06-16","It was my first flight with Aeroflot from LAX to Rome Italy through Moscow. It was a very pleasant flight and definitely will fly them again. The flight was on time the food excellent FA's were very polite and in Moscow City Aeroport Sheremetyevo the accommodation was superb. There is a Capsule hotel on 3rd floor and for 4 hours $103 we got a nice clean room with comfortable beds and a bathroom.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Sonntag Josef","Israel","2014-06-13","Will try my best to be objective since our luggage have not arrived (even a week later). TLV-SVO-CAN and back May/June 2014. Short leg - B-777-300 excellent seats and room. Long leg: SVO-CAN 10 hrs. A-330-300 excellent seats and room. Return flight: CAN-SVO A-330 and Short leg: A-330-300 the seats were cramped. Crew on all flights were very nice and efficient. Food was boring you get 2 meals on the long legs however they were almost the same. Flights were almost on time and inflight entertainment normal.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","B Li","Germany","2014-06-09","LED-SVO-STR. Very good experience overall. Both flights were on-time and comfortable. The planes were very clean and the cabin crews were very friendly and professional. 1) On LED-SVO I put the sandwich in my bag as I was not hungry at that time. The flight attendant who was serving tea/coffee saw I did not have a sandwich on my tray table so she asked me very kindly in English whether I was hungry and why not take a sandwich for snack. 2) On SVO-STR after I walked into the back cabin the flight attendant greeted me and offered to guide me to my seat. 3) The SVO-STR flight (3hrs) included a full lunch with a very generous portion of cold cut salmon and potato salad as the starter and lamb and buckwheat as the main course. The dessert was a granola bar with honey chocolate cherry and apple coating. It was very tasty! Overall from my 4 flights with Aeroflot within two weeks I have to say the level of service is quite good and consistent. I think it is really time to change the stereotype that many of us had for the Russian national carrier for many years!","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","K Bikos","Greece","2013-06-12","ATH to RHO on an A320-200. Boarding and take-off a bit late but nevertheless it arrived as expected to Rhodes airport. Cabin was clean and shinny and the crew very friendly and looking elegant in their (well designed) uniforms. Seats fairly comfortable and all leather dressed even in economy. One thing I don't like in Aegean aircraft cabins is the seat-plan which makes the cabin feel a bit crowded in fully booked flights. Snack and drink ok nothing special for a short flight but ok. Flight was nice and smooth landing was great. Overall a pleasant and comfortable flight. I think Aegean's reputation as a quality European airline is well deserved.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Petrikas","Lithuania","2013-06-11","FRA-SKG in Economy operated by Aegean Airlines. Bit fussy boarding at FRA and slightest delay due to late incoming aircraft. Shiny new cabin on A320-200 attentive and welcoming staff. Overhead monitors for safety instructions and a flight show. Brilliant hot meal on 2 hour flight accompanied by appetizer (warm roll/butter/mini crackers/spread cheese) and selection of Greek wines in little bottles (not by glass) a dessert and two rounds of very decent coffee. Smooth landing on time. Absolutely recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dmitry Kuzin","Russian Federation","2013-06-09","Aegean started regular non-stop flights between IEV and ATH in Spring 2013. The A320 was 6 years old the cabin was quite ok inside. Seems like the company's making effort to keep their planes clean. Flight attendants were just doing their job without being extra attentive. Catering included Greek cuisine and was good but not substantial - no meat was offered in the meals fine for vegetarians. Inflight entertainment meant magazines and music no TVs or anything else on that particular aircraft. The flight was on time no issues with the baggage. Overall experience is good would definitely fly again for a reasonable price.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","5.0","1"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","I Gerard","United Kingdom","2011-01-01","Zero: contact their reservation/sales desk by sending 7 emails in Spanish and English. To this day I never received any reply of any kind. Still don't have my reservation code so still unsure if my reservation exist. Have not travelled yet so can not rate on board experience.","","","Economy","","","","","","","","","1.0","0"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","P Moreno","","2010-04-20","Buenos Aires to Miami with a delay in the output of Buenos Aires 5hrs. After a scheduled stopover in Santa Cruz in Bolivia suffered a further delay of 4 hours. In addition to this as the plane that took us up was very small for the flight he was forced to make an additional stop to fuel in Cali Colombia. The planes we had to take us to get to Miami were dirty with broken seats no kind of entertainment (such as TV). The poor and inattentive staff of course had to deal with few resources. The return flight similar. Delays old planes but most of the journey by plane Miami-Santa Cruz had a noise in your engine that was intolerable to the ears. Large number of passengers frightened by the strange sound was heard constantly.","","","","","1.0","","","","","","","","0"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","K Beard","","2009-08-23","Santa Cruz to Cochabamba Cochabamba to La Paz. This airline tries hard to fill the gap left by the collapse of Aero Lloyd Boliviano but is still plagued by constant changes to schedules usually because the aircraft flying the international route (Brazil) is late in arriving in Santa Cruz and therefore delays the local flights. It also tends to overbook flights and then moves confirmed ticket holders to later flights (it is really important to reconfirm flights) and will even change flight schedules back in time so flights depart 2 hours earlier then scheduled. The airline is fine if you are not in a hurry and don't mind delayed flights changed schedules and don't mind having confirmed tickets ignored.","","","","","6.0","","","","","","","","0"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","A Gathercoal","","2007-10-08","Santa Cruz Bolivia to Sao Paulo Brazil - a saving of about $50US over GOL. At the airport check-in was easy. I recommend that you arrive early to avoid the impending line. The counter staff was as friendly and they did not charge me for my extra luggage weight. I was impressed by the 737 that AeroSur is using on this international flight [do note that most AeroSur flights use aging 727s]. The flight attendants served a box meal and drinks on this two hours flight and we arrived on time. .","","","","","","","","","","","","","0"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","B Crowley","","2007-10-04","La Paz - Sucre in an ex-Mexicana 727. Ticketing process is manual and very slow - beware and get your tickets before the airport! We were handed a little snack bag as we boarded then served drinks on board - a great way to provide good service on a short flight.","","","","","","","","","","","","","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Redfern","United Kingdom","2013-11-25","Flew Austral economy from Sao Paulo-Buenos Aires-Mendoza-Santiago. All in EMB190 jets. Only the Mendoza to Santiago flight were on time. Service was ok and the seats were quite comfortable with a good pitch.","","","Economy","","6.0","4.0","3.0","2.0","0.0","","","3.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","N Smith","Australia","2013-11-25","Sydney-Buenos Aires-Rio: AR1181 and AR2254 on 26 Sep 2013. Rio-Buenos Aires-Sydney: AR2255 and AR1180 on 11 Oct 2013. Really bad. Flight was heavily delayed from Rio to Buenos Aires and I missed my connecting flight to Sydney. Meal awful old plane with no inflight entertainment staff very rude. Avoid at all cost better pay $500 more and go with a trusted company.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Osberg","United States","2013-11-22","I've flown this airline 12 times. Something bad has happened every single time. Aerolineas Argentinas has a near-monopoly in many Argentinean markets which is very unfortunate. On my most recent trip the flight schedules were changed an astounding 6 times within 3 months of departure with the final one being a cancellation of my flight and a new departure from a different airport. Once you do have an actual confirmed flight the chances of it leaving on time are close to zero. My personal record was an 8-hr delay causing me to miss my connecting flight back to the US.","","","Economy","","","3.0","3.0","2.0","0.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Linda Colonna","United States","2014-12-18","JFK to CUN 10/8/14 flight 417. Return flight 416 on 10/16/14. Excellent airline. Starting from check in all associates were friendly and helpful. Personal entertainment in the seat backs was perfect. 1st checked bag free is always appreciated. Food was great and also a bonus as it was served at no charge and with smiling associates. Aeromexico is a new favorite airline of mine.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","H Henson","United States","2014-12-18","Excellent service and courteous employees. I flew from Puerto Vallarta and had to change planes in Mexico City for flight to Los Angeles. One glitch - my bag was put on a later flight ( about 30 to 40 minutes) along with 20 to 30 other travelers. It was frustrating standing around and wondering until an announcement was finally made.","","","Economy","","6.0","2.0","5.0","5.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Adam Lees","Australia","2014-12-01","I had never flown AeroMexico prior to my first visit to Mexico in October/November 2014. I was impressed that they have a new modern fleet comprising 777s and the 787 Dreamliner. The check in process at the counters in Mexico City was very expedient and friendly. The boarding and departure were timeous. The service onboard for the quick domestic flight to Oaxaca was super friendly and cheerful. I cannot fault this airline. It was a better experience than most domestic airlines I fly in Australia.","","","Economy","","10.0","5.0","5.0","2.0","1.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Rincon","Mexico","2014-12-01","The problem with Aeromexico is the inconsistency in the airplanes. Flew MEX-CCS- MEX a couple of times in business class in an old wear out 737-700. Shared TV screen seat that resemble the old American Airlines business class. Then I have flown GDL-MEX in the 737-800 what a difference. Service is nice they treat you well but definitely they need to vamp up the Clase Premier Product.","","","Business Class","","5.0","2.0","4.0","3.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","E Deller","United States","2014-07-17","Have taken Aer Lingus from the US (Chicago and NY) several times and am very impressed. The planes are new the seats reasonably comfortable (good leg room and we are tall people) the food fine and good selections on the personal TV/Movie screens. No problems with being on time staff was friendly and efficient. I was especially impressed when we got into Dublin a bit late and were personally escorted through the lines in order to make our connection on to Paris. Never had that happen with any airline before! I would fly Aer Lingus again.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Clarke","Ireland","2014-07-17","BRU-DUB. I am regular flyer on this route normally on 10.20am flights. What is going on with the re-instated check-in / bag drop queues at Brussels? I say re-instated because after online check-in finally came to BRU airport there have never been any issues with this flight in either checking in or dropping bag lines in Brussels. However last two times in June and this morning there were huge queues on both the Aer Lingus check-in line and bag drop/Gold circle line. And they both seem to advance eternally slow. Why does it seem to take so long per passenger to simply drop off a bag? I ended up getting fed up and bypassing altogether and brought my bag through security and got it checked at gate which is an added nuisance but one time I had skipped breakfast and really needed to get past security to eat something before collapsing. I am not sure what is causing the problem but there seems to be some ambiguity about the queuing lines for the check-in and bag drop / gold circle and people just seem to pass no heed of which is the correct line and join one or the other whichever is shorter. I think they need some better identification or barriers between the two to snake the queues to make it work better. Or a staff member guiding people correctly.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Kathy Cassidy","United Kingdom","2014-07-08","EI3281. More often than not late leaving Bristol for. dublin. The walk to passport is so long - really is there no where closer to ""park""? Should have landed 35 minutes ago and still not parked up.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","B Li","Germany","2014-06-04","First-time with Aeroflot. Stuttgart/STR to St. Petersburg/LED via Moscow-Sheremetyevo/SVO. Both on-time. From STR to SVO the plane was an A320 and from SVO to LED the plane was A321. The seats were very comfortable and the leg room was impressive! I am 178cm/5'10 and after sat down there was about 15cm/6in in front of my knees. In fact you can put one leg on the other without any problems. I often fly Lufthansa from Germany to Russia and in Lufthansa's A320/321 economy cabin you definitely do not see this much leg space. The food was fine. STR-SVO includes a full lunch and two rounds of drink service and SVO-LED includes a teriyaki chicken sandwich and drinks. The staffs were professional and spoke adequate amount of English. The captains of the flights each made 3 announcements in English (welcome in-flight update and a final goodbye after landing) which were quite impressive. Overall I found the trip very pleasant and Aeroflot's has exceeded my expectations! I can see clearly Aeroflot wants to improve and they are making a good effort!","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","N Efimov","Canada","2014-06-04","Flew Moscow - Hong Kong (Return) on Aeroflot's A330-300. Both flights were great. Aeroflot has really stepped up their game. Both flights perfectly on-time. New aircraft fresh IFE (movies TV shows games - lots to choose from) friendly staff. Legroom could be an inch better but it seems that the rows to the back of the aircraft are worse. Food was unimaginative but edible. The crew could speak a little better English but it was sufficient. SVO airport is horrible though.","","","Economy","","8.0","3.0","5.0","3.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Jutarat","Thailand","2014-06-01","I fly from Bangkok to Copenhagen transit at Moscow then same route on my way back. On my way back to Thailand which is just 2 days ago on SU270 I was not impressed with the cabin crew at all. Their service was not helpful. While they were serving dinner I asked for something to drink the crew member just said ""one minute"". At that time I thought that they were busy serving food so I waited I ended up having to eat my whole meal without any drink! I myself would not fly with this airline again.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Denzil Bourne","United Kingdom","2014-06-01","Flew SU2585 and SU1860 (LHR VIA SVO TO EVN). First leg was on an A321. Sufficent leg room and liked the fact the toilets were in the middle of the cabin. Food was average but I had eaten before boarding. Staff were friendly/professional and spoke English. Second leg was on an A320. Leg room was even better. Food was better than the first legs and staff once again were professional but English was limited. No IFE on either sector. I would use Aeroflot again if the fare was more competitive.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dmitry Kuzin","Russian Federation","2013-06-09","JTR-ATH-DME. Both times there were new A320s with comfortable seats and adequate entertainment - magazines music overhead TV screens. First flight departed with a slight delay - 10 mins but arrived on time. On this 45 mins flight the cabin crew served a cookie and all kinds of napkins (dry and refreshing) but surprisingly didn't offer any drink at all. The next flight was also on time. The catering was tasty with meat little salad and baklava. Drinks of various kinds were offered. Both times the cabin crew was smiley but didn't show much care. Baggage arrived quickly. It was also very convenient to transfer through ATH. I would recommend Aegean Airlines.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","K Politis","Greece","2013-06-04","Flight ATH-HER-ATH. Slightly delayed (about 15 min delay in boarding/arrival times - both ways). New aircraft very clean with nice seats. Legroom more than good for a 50 min flight Overall I would recommend flying with this airline.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Michel Perrin","Brazil","2013-06-02","ATH-Santorini-ATH. A320/A321. In Athens check-in OK but boarding was extremely confusing with rude staff (overbooking even for pax with boarding cards. i.e. connecting passengers were refused boarding). In Santorini check-in at 7am completely mad people queuing outside of terminal no ""Gold star Alliance members"" check-in line plus a clear favor for local travel agencies and their pax. Unacceptable.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Amanda Annisa","Hong Kong","2013-05-30","A3650 ATH-FCO 28th May 2013. One of the crew had a very bad attitude. She never smiled and just dropped the food in front of me in a very rude way without saying anything. Secondly pre-landing I was using an earphone with the music off. She told me to turn it off which I had done. However I still needed to put the earphones on my ear for descent due to discomfort in my ear during that flight. When she saw me still using the earphones she told me again when I said it was already off and she kept telling me in a rude way to turn it off. She refused to check and kept asking me to put down my earphones.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","Allan Gathercoal","","2007-09-29","Santa Cruz Bolivia to Sao Paulo Brazil. At the airport check-in was easy. It pays to arrive early and avoid the impending line. The counter staff was friendly and they did not charge me for my extra weight (about 4 kilos). I was impressed by the new 737 that Aerosur used on this leg - most AeroSur flights use older 727. The flight attendants served a box meal and drinks on a 2 hours flight and we arrived on time. I would use them again for this route.","","","","","","","","","","","","","0"
"aerosur","/airline-reviews/aerosur","Aerosur customer review","M Dekkers","","2007-04-23","AeroSur has become the leading Bolivian airline after the breakdown of Lloyd Aereo Boliviano (LAB). VVI-CBB-TJA. Checking in took about forever and the Aerosur ground staff forgot to mention airport tax that still had to be paid. This was mentioned by security officers with only 15 minutes to go. We still made it on time despite the lack of help of ground staff. TJA-VVI. While checking in I was offered to take a flight right way or two hours later. I choose the latter but was refused because the luggage guy had already tagged my suitcase for the early flight. Of course they couldn't get it back. Again total lack of service of ground staff. The flights were ok albeit not on time. Flying in these countries is never on time. Despite all this I would certainly choose AeroSur next time but only because there's no reasonable alternative.","","","","","","","","","","","","","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Godoi","Brazil","2013-11-20","Flew Sydney - Buenos Aires and Buenos Aires - Sydney. Pros: Staff helpful. Good value for money. Cons: Seats are old and sometimes broken. Food is average they serve just 2 meals in a long flight so take some with you during the flight. Old airplane and does not have entertainment system. You need to take a tablet with you - they don't allow phones even in airplane mode. Flights delayed.","","","Economy","","5.0","2.0","4.0","2.0","1.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Miguel Ferreira","Brazil","2013-11-19","Rio de Janeiro to Montevideo via Buenos Aires and return via Buenos Aires and Iguazu to Rio. Mixed experience first flight left at 2.40am from Rio to Buenos Aires on an Austral Embraer 190 and due to heavy turbulence there was no inflight service whatsoever on the 3 hour flight no apologies at all from the crew which I found rude. Short hops from BA to Montevideo and back uneventful. The return legs were better. Flights left and arrived on time crews on both Embraer 190 (Austral) and B737 did their job well. Their spoken English is awful if I didn't speak Spanish I wouldn't understand a word of what they announced.","","","Economy","","6.0","4.0","3.0","4.0","3.0","","","2.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Judith Byrne","Australia","2013-11-06","The flight from Sydney to Buenos Aires was awful - the food was disgusting the toilets were not cleaned for hours - hence the smell. No entertainment other than outdated TV hanging from ceiling distorted picture and mainly in another language that could not understand. Seat in front of me was broken and was on a constant lean. The staff or should I say lack of it spent more time talking to one another or reading a magazine than attending to the passengers. The flight home was no better - it might of been cheaper but had I known what they were like I would of gladly paid the extra and flew with Qantas. I would not recommend that you fly with this airline I certainly will not.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","R Morgan","United States","2014-12-01","I really think this airline is sadly overlooked in the US market. I took a chance on them a few years back when United dropped direct flights to places in Mexico I visit and found an airline with great service modern planes and competitive prices. The flight schedules are convenient and the staff I have encountered have been friendly and helpful when I have needed them. Only once have I had a issue due to weather - and they made sure to get me on another flight and while my bags did not make it on the plane they had them secured and waiting for me the next morning. In the past 3 years I have flown with them 10+ times and have no interest in looking elsewhere.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Carol Knox","Mexico","2014-11-06","1 Oct 2014  San Antonio TX - Mexico City Mexico. Mexico City Mexico - Oaxaca Mexico. I live in Oaxaca and fly regularly to San Antonio to visit family in Texas. I have found the staff particularly patient helpful and courteous with my struggles to speak Spanish. My flights have been on time and the planes clean and pleasant. One trip my connection in DF was tight and the attendant booked me on the later flight in case I missed the one I was ticketed for.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Phelan","United Kingdom","2014-07-06","LHR-SNN 17th June 2014. I used to travel Aer Lingus on this route quite regularly however since experiencing the leg room on the A319 I see no reason now to chose Aer Lingus over Ryanair when travelling from London to Shannon. I am 6'1"" and I literally could not fit my legs in to the seat. Luckily I was in the aisle however kept having to squeeze my legs in when the trolley came past. I am aware these are former Iberia aircraft hence the reason for the difference between the leg room in the A320 and the A319 however I feel Aer Lingus should have reconfigured the A319 to provide a consistent product between aircraft. I travelled in row 7 on the outbound leg of this journey (which was the former business class area for Iberia) and had more than enough leg room. Beware of travelling in the rear of the aircraft on the A319. Very unpleasant flight and I just about managed to put up with it for the hour duration of this flight. I could not imagine sitting in these seats for any longer.","","","Economy","","4.0","1.0","4.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Burbank","United States","2014-07-06","Flew from JFK to Shannon then Heathrow on June 7/8 then from Gatwick to Dublin to JFK on June 22. My husband is a retired Air Traffic Controller and said we were flying Aer Lingus or Icelandair only so we flew Aer Lingus. Loved it! The stewards were very nice and the crew were funny even in announcements. We did not upgrade the meal but they were great except on the way back I asked for the beef dish and she gave me the chicken which had curry and I can't eat curry. After finally getting her to stop and listen they were out of beef. I slept most the way anyway.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Schoenfeld","United States","2014-06-01","TLV-SVO and SVO-RIX. TLV-SVO was on a new A330. As is typical of the former USSR the boarding announcement was met by a scrum of people rushing the boarding gate. No attempt made by the crew to regulate boarding and as a result it took nearly an hour. Once onboard the flight attendants were generally sour and the food was stale and lukewarm. In-flight entertainment was surprisingly good but still a step down from Delta and similar airlines. Despite TLV-SVO being an overnight flight the cabin lights were never dimmed and the service was staggered in a way that essentially prevented all sleeping. Could not figure this out. SVO was pleasant enough and SVO-RIX was an easy short-hop on a new 737. No service and no complaints. Would take Aeroflot again only if the price was significantly less than other European carriers.","","","Economy","","5.0","2.0","1.0","1.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","S Tsoy","Russian Federation","2014-05-26","LHR-SVO return. Both flights on new and clean A330-300 though seats a bit hard and less comfortable than their A320/321 fleet. Chicken curry on flight to SVO and lamb on return flight and both quite nice. Flight attendants did not smile a lot but were professional. IFE very good with dozens of latest films and music. One thing that could be improved and that's the headphones : they do not give ear cushions and so wearing headphones is very uncomfortable even painful to ears sometimes. The sound quality is also terrible. Quite a pleasant experience on both flights and I will use Aeroflot again. For 250 which is an almost EasyJet price you get a full service package IFE and SkyPriority for a 3 hour flight.","","","Economy","","7.0","3.0","3.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","S Fedichkin","Russian Federation","2014-05-15","SVO to MUC and back. Two-hour delay of the flight from Moscow due to military parade and air space closure - no fault of the airline. But the boarding process could and should have been organized in a better way. Wonder why the jetbridge hasn't been used. No such problems on the return flight. Both flights on A320 pretty comfortable seats decent space. Training of the staff should clearly be improved first and foremost the language skills and attitude towards passengers. At the same time a young flight assistant on the return flight at least tried to be friendly and attentive. The food was inedible on the first flight and acceptable on the way back. Entertainment should be enhanced ie. by installation of individual multimedia sets in short and medium-haul aircrafts. All in all the general experience is pretty average. The ticket price was actually quite low compared to other offers for these dates considering the flexibility in the choice of flights and the level of seat comfort is pretty good but the main thing is that Aeroflot should be training the staff harder if they want to improve their international profile. Also basing on my experience of traveling with this airline I can say that the quality of in-flight service can differ dramatically on different flights so it is sometimes really a matter of luck.","","","Economy","","6.0","4.0","3.0","2.0","2.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Michel Perrin","Brazil","2013-05-29","FRA-ATH. May 25. A321. Boarding totally messy. Excellent food and drinks. Extremely pleasant staff. Luggage arrived very quickly.","","","Business Class","","8.0","2.0","5.0","4.0","1.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Kyriakides","United Kingdom","2013-05-01","LHR-LCA-LHR economy. Superb inflight service three servings of drinks and appetizing hot meals. Punctuality good. Cabin crew courteous smiling and pro-active.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Snow","Ireland","2013-04-24","Cyprus to Athens on Aegean. An excellent flight and a great service. The staff are great and very friendly. Food was also nice. Only downside was check in which had a long queue.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Gilchrist","Australia","2013-11-05","By far the worst airline I have flown. Flew Sydney to Buenos Aires in a plane that looked like it was from the 60's. It was filthy on the outside and inside was even worse. When I opened my blanket on the plane it smelt. The staff were almost non existent during the entire flight. For the price I paid spending a few more dollars to fly with a competent airline with modern planes would be completely worth it.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","F Costanzo","Argentina","2013-11-04","Tucuman-Buenos Aires-Tucuman. Two good flights the first on a Boeing 737-700 departed on time and arrived 15 mins early. Flight service is efficient and cabin crew very friendly. Totally recommended.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","T Allen","Australia","2013-10-31","The saying that you get what you pay for is spot on when it comes to Aerolineas. Great value for money if you don't have high expectations of the airline in the first place. Flight to BA was fine. No delays and food ok. The flight back however took off 2.5 hours late and then stopped in Patagonia with no explanation as to why so all up the journey took over 18 hours instead of 13.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Santos","United States","2013-10-25","Flew return MIA-EZE and was a bit worried after reading the post. Have to say was very surprised on the outbound flight as the crew were very nice and attentive the food was good and the ""new"" business seat OK. The inflight entertainment was the flight map since nothing else worked. The cabin was tatty but clean so all in all ok marks for that. The return on the other hand lived up to everything I have read. This crew would put to shame any US crew when it comes to sitting in the galley doing nothing. Food was terrible and yep got a thimbleful of wine. Glad it was overnight so I got to try and sleep but that was hard given the number of families that the pilot FA's and gate agents brought up to the business cabin. All in all I still think they were an OK airline if you had no other choice.","","","Business Class","","4.0","3.0","3.0","3.0","1.0","","","2.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","B Tchimanga","United Kingdom","2011-04-26","I bought the ticket in February to travel to Kinshasa in April - in March all flights were cancelled because of the conflict in Libya. I went to the travel agency to ask about what I should do - the answer was to wait until the end of the conflict. Agency was unable to rebook me or to transfer to other airlines. I am having difficulties to find their offices in London or contacts - can someone help. I have lost my money and time and no one to help.","","","Economy","","","","","","","","","1.0","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Annemarie Fox","United Kingdom","2011-04-10","Gatwick to Joburg (troubles just beginning to brew in Libya). The start seemed off putting when I noticed an extra three hours on the flight time from Tripoli to Joburg which the booking office could not explain also when I was not on the reservations list at check-in. However the latter was sorted without hassle. Service on flight to Tripoli was fine plane new and clean food good. However we landed in a sandstorm which was worrying. Fortunately we were herded along to the departures lounge as all signs in Arabic. Onward flight delayed by a couple of hours due to sandstorm. Toilets at the airport were inadequate in number but reasonably clean. We were then taken on what felt like a mystery tour on an airport bus down a dirt road - turned out to be to the other end of the runway where our plane sat all on its own amidst military aircraft. The three hour extra time was now clear as it was a much smaller plane than expected (a few passengers had seats allocated on row numbers which were not on the smaller plane - however there was enough room and extra for everyone boarding). Once again food and service fine. There was a refuelling stop at Kinshasa. During my week in S Africa the revolution in Libya took off. I expected to lose my money and have to rebook myself back on an alternative carrier. However when I contacted Afriqiyah in Joburg they said I was re-booked on Egyptair travelling back same night as my original booking. They sent me email confirmation and my trip home went smoothly. The Afriqiyah staff were helpful and efficient in spite of what was obviously a stressful time for them. On the basis of value for money Afriqiyah is excellent but be prepared for a journey with a difference.","","","Economy","","6.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Anne Farmer","United States","2014-11-03","Flights from San Antonio to Cuernavaca then back to Atlanta were most pleasant experiences. All the things I like to have happen when flying came together on both flights. Both were on time check in went quickly and smoothly every Aeromexico person I had contact with was professional and friendly and even boarding was quick and efficient. The meals - sandwich and candy bar - was well a sandwich but the bread was fresh and a fun sized Snickers isn't all that bad. This was my second and third flight with Aeromexico and all were very pleasant flights. I caught up on a TV show going down and a movie coming back home. For me the airline did a great job and the fare was very reasonable.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Robert Hansen","United States","2014-11-03","Flight 24. Departed at 11.55pm on Oct 20 and arrived at 12.30pm on Oct 21. Had a very positive experience with my flights to and from Mexico City to Rio de Janeiro in Premiere Class. From the gate agents to the inflight crew the service was excellent. The meals and entertainment was also very good.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","D Ito","Germany","2014-10-31","MEX/PVR morning flight. Check-in staff forgot to put a priority tag on my luggage. Even 70min flight Business class meal was only one muffin same as Economy class. The only different thing was refilling coffee. Seat was enough big but old. It's ok because of a short haul but if it's more than 2 hours I take Economy class to save money.","","","Business Class","","6.0","4.0","4.0","2.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Warren","United Kingdom","2014-07-06","Flew BRS-DUB-YYZ then YQG-YYZ-DUB-BRS in June 2014 as it was convenient to fly from our home airport rather than drive to London for a direct flight. Could not check in online as we had not booked directly with airline which meant an early start at the airport and no seats together. BRS-DUB with Stobart and a tiny noisy twin-prop as you might expect for such a short flight. DUB-YYZ plane looked brand new - think this route had only just started flying - and was full. 3-3 configuration felt very cramped. Drinks and food OK but not served until about 2 hours into the flight and no pre-landing snacks left by the time they got to us on the back row - we were offered a selection of biscuits instead. Service was fine apart from this. IFE selection limited and touchscreen system somewhat temperamental. Not a full-service airline so alcoholic drinks had to be paid for (we were prepared and brought euros just for this). On return YQG-YYZ sector by Air Canada - checked bags through to BRS for us. YYZ-DUB was a night flight but drinks and food again served after 2 hours water on board not working so no tea or coffee (or water in the toilets) lights not dimmed at all though a blanket and pillow were provided. Flight seemed to be on time leaving but arrived 30 mins late though no there was no mention of this or apology from the crew. It was only on the very long walk from the gate that we realised there'd been a delay and had to run then be fast- tracked through security just getting to the gate for our connecting flight as it closed behind us. Needless to say our bags didn't follow us for a couple of days. You get what you pay for and Aer Lingus were a little cheaper and a lot more convenient than other airlines for us. For a 7hr flight they were fine and I might be tempted by the convenience of the DUB US immigration pre-clearance to fly to NYC or Boston with them but I wouldn't travel any further.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Askew Derek","Canada","2014-07-06","A comfortable flight crew were pleasant but not much seat room. A little costly compared to other airlines with no direct flight from Toronto to London. Baggage amount was reduced to regional amount on way back to Toronto as we flew from Newcastle yet it was International amount from Dublin to London didn't make sense.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Ken Gibson","United Kingdom","2014-07-01","Belfast City to Heathrow on 24 May and return on 8th June A319 both ways. Found the seats hard and the leg room constrained compared to several flights of similar length on Bangkok Airways A319 in late May/early June. Would not like a three or four hour flight on these aircraft. Would only recommend if no alternative unlike EI long haul which I consider good.","","","Economy","","6.0","1.0","4.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Panchal","United Kingdom","2014-06-25","BHX-DUB-JFK. We booked Aer Lingus because it was the most cost-effective option to New York from Birmingham with a short connection time. I was apprehensive above flying Aer Lingus based on previous reviews. The BHX-DUB sector was on an Aer Arran (now Stobart Air) ATR which was practically empty with overhead bins that accommodated carry- on's but the aircraft was very noisy. DUB-JFK was an A330 in 2-4-2 configuration. Seats and leg room were ok. Seat back TV entertainment was limited and not the most user friendly. Alcoholic beverages have to be paid for and there was only one round of soft drinks. The meal was mediocre and the pre-arrival snack was a flapjack. The crew constantly seemed in a hurry to distribute meals and drinks to the point where they practically chucked it at you before moving on. The crew then disappeared not to be seen until arrival. Whenever I fly transatlantic in economy I always seem to be disappointed. Nothing beats the middle eastern carriers on service. The only benefit of flying Aer Lingus is leaving from a local airport and the US pre-immigration clearance in Dublin which enables one to arrive in the US like a domestic passenger and avoid the lengthy immigration queues. Price however is comparable to other carriers.","","","Economy","","6.0","3.0","2.0","1.0","2.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Payne","United Kingdom","2014-04-19","SU2584 SU262 and SU271. Out April 4th back April 17th. Preferably I would never use Aeroflot again - expensive queues at every stage slow miserable long faced staff videos on board out of date food poor.","","","Economy","","1.0","3.0","2.0","2.0","2.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Trevor Vowles","United Kingdom","2014-04-08","I traveled with Aeroflot last December going to Bangkok via Moscow and the same return trip. The aircraft cabin was not clean on all of the 4 legs I traveled the cabin crew were rude and unhelpful food inedible and on two of the planes the TV radio and reading light were not working. I will never use Aeroflot again.","","","Economy","","","1.0","0.0","0.0","0.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Salpingidis Lefteris","Greece","2013-03-26","Quick check in boarding and departure on time. We had a light dinner. I have travelled with Aegean many times and I think that on SKG-STR route they should improve catering and entertainment. Staff very friendly.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Vounelakis","Greece","2013-03-13","Paris/CDG-Athens on A321 aircraft. Wonderful service in economy class although flight was delayed for almost 3 hours due to very bad weather conditions (heavy snow). Cabin crew was one of the best I have met on a flight. Meals in Y/C need some improvement.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","B Elias","Australia","2013-10-20","Arrived at the airport at 4.30am supposed to fly to Sydney at 8.30am had a connecting flight to Melbourne from Sydney. Flight was delayed until 9.30am then until 1pm didn't leave Argentina until 2.30pm now stuck in Sydney airport on the floor because Qantas have a cut off time on the weekend and Aerolineas Argentinas managed to get me after the cut off time when I was supposed to be here at 5pm! If there is another airline out from Argentina I would take that instead if this one. Even the flight entertainment is poor. You don't get your own screen so you're stuck watching these old tvs that the worst picture known to man. The only good thing was that I got 2 seats to myself. Probably because everyone knows not to fly with them!","","","Premium Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Hone","Australia","2013-10-02","We flew return to Buenos Aries from Sydney. Condor class was not a lot more expensive than economy given the 16 hour trip. We had plenty of leg room and the food was excellent. The seats and everything seemed to function. Flights were on time and our luggage arrived on the carousel. Check in was speedy. As other reviewers noted the planes are old so I needed a cushion for lumbar support and we took tablets with books and movies downloaded. This worked very well with excellent picture and sound quality. Staff perhaps could have done more to keep others under control eg a couple immediately behind us watched videos on their laptop with no earplugs so we got the full sound while we were trying to sleep. Given the reviews we were pleasantly surprised with the trip.","","","Business Class","","8.0","4.0","4.0","5.0","1.0","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","J Howell","United Kingdom","2011-01-09","I booked a flight to Lagos via Tripoli. We had delays at Gatwick but once in Tripoli we were told to wait two days for our connecting flight to Lagos which - totally unacceptable. We stayed in the airport from early Mon morning until monday evening stranded without any local currency and offered refreshments approx 11am. After a lot of protest we were put on flight approx 8pm that evening. This was my first experience with Afriqiyah and will be my last - despite the savings it wasn't worth the terrible experience. The lack of communication in Tripoli was disgraceful and =on the plane the staff were curt.","","","Economy","","3.0","","","","","","","1.0","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","T Helden","Belgium","2010-12-23","BRU-JNB-BRU with a stopover in Tripoli. There were some troubles with the in-flight entertainment. On our way to JNB there were not enough headsets so we couldn't use the inflight entertainment. On our way back from JNB to Tripoli the inflight entertainment in our part of the plane didn't work at all. The food was okay and the cabin crew friendly. It's definitely value for money but there are some things to improve.","","","Economy","","7.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","P Howell","United Kingdom","2010-10-12","LGW-TIP-LGW on A320/A330. Both flights approx 1 hour delayed Servisair lounge at LGW basic and overcrowded quiet lounge in Tripoli. Uncrowded flights - very few pax in Business cabin. Comfortable seats for 3 hr journey but angled lie-flat seats on A330 too short for me (1.80m). Food tasty (no alcohol of course) limited but OK film choice on AVOD. FAs sweet but not all spoke english. Be aware Tripoli airport can be difficult to navigate as all signage in Arabic only!","","","Business Class","","7.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Tony Saunders","Mexico","2014-10-31","Aeromexico is a good airline but there is a huge gap in quality from aircraft to aircraft for instance last week I flew from CUN to MEX in a new B737-800 excellent in every way. My next leg was MEX to TIJ in a B737-700 old cramped no inflight entertainment just one tiny bag of peanuts for a 3 hour flight toilet old and dirty. The boarding procedure AM is implementing is awful and useless. It takes longer and it is absurd. First they board pax on window seats then center seats and on final call aisle seats no matter if you are in row 10 or 24. Uncomfortable at the gates. AM is the best airline there is in Mexico.","","","Economy","","7.0","3.0","3.0","1.0","1.0","","","3.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Andreas Jancso","Brazil","2014-10-28","Return trip - Sao Paulo to Puerto Vallarta connecting through Mexico City leaving October 9th and returning October 14th. One day before departure I received an e-mail informing me that the return flight was postponed from October 14th at 23:15 to October 15th at 08:40. Since I had to be back in Sao Paulo on the 15th in the afternoon I contacted Aeromexico in Brazil to request that my return flight be transferred to TAM who code share with Aeromexico on this segment with the flight leaving Mexico City around 20.00. Aeromexico told me that the notification must be a mistake because they see no changes in their system and all flights are according to original reservation. As proof they even sent me a copy of electronic ticket which really showed all the correct departure times. Also checking the Aeromexico site there was no indication of any delay. So I forgot all about it until one day before my return flight when I got a Trip Reminder e-mail stating again that the return flight was now at 08:40 on the 15th instead of 23:15 of the 14th. I again contacted Aeromexico this time in Mexico and again they confirmed that everything was according to original reservations and they had no information about any delay. After using Aeromexico's online check-in system and receiving electronic boarding passes with the correct time stamped on them I felt somehow reassured. My mistake. When I arrived at the airport to check-in my luggage I was informed that due to ""unscheduled maintenance"" the flight would be delayed by 10 hours. Unscheduled Maintenance? Really? Either Aeromexico's computer system is totally screwed up and they have no idea of what is happening with their schedules or they simply are lying to their passengers to avoid having to transfer tickets to other airlines. Whatever it is it is totally unacceptable!","","","Economy","","","0.0","1.0","3.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Jim Conner","United States","2014-06-23","Our return flight to the US from Edinburgh was not a good experience. We waited in line 55 minutes while one employee handled baggage and check in for the flight. While she assured us that we would make the flight it was a harrowing experience after we arrived at the airport 1 hour and 20 minutes early. At the gate one employee handled boarding and she had to check a number of bags because the overhead bins were inadequate for a typical carry on. We paid extra for upgraded meals which were terrible and I hate to think what those that did not upgrade had to eat. The attendants from Dublin to Orlando were no shows except for the meal service and a laughable cookie snack. I would never recommend Aer Lingus to anyone.","","","Economy","","2.0","3.0","0.0","1.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Pat Humphrey","United States","2014-06-20","Airbus 330 Dublin to Orlando June 17th 2014. The A330 would be comfortable for a trip that lasts 4-5 hours tops definitely not as long as 8 hours. The Dublin to Orlando journey was very uncomfortable the seats are far too narrow the leg room is a minus and the arm rests are far too narrow. All in all a horrible journey. The flight was very smooth. The air hostesses were abrupt while trying to accommodate everyone. I will think twice before I book another long flight with Aer Lingus.","","","Economy","","3.0","1.0","1.0","1.0","2.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Sargeant Alan","Australia","2014-03-18","Bangkok - Moscow - Bangkok. Flights arrived and left reasonably on time. Service was satisfactory and cabin staff seemed quite friendly. They spoke only Russian with me but I heard adequate English to the non speaking Russian behind me. Food and wine was OK and the entertainment adequate. The return overnight flight had a flat bed and I had sufficient rest to be able to rent a car on arrival in Bangkok the following morning. Aeroflot continue to provide a reasonably priced direct service to Moscow from Bangkok which is why I use them.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Studzinski","Poland","2014-03-17","Moscow-Bangkok-Moscow. Departure from old and dark Terminal F in Moscow. Boarding started about 50 people went to the jetty when they stopped everything due to broken galley on board. We were strangled inside the jetway for over 30 mins with no info at all. Couldn't get on board and they closed gate doors so we couldn't comeback to the gate. Horrible service. Flight itself was ok nice 777 but 10 seats abreast is too much on such a long flight - too cramped and not comfortable. Crew were very young tried to smile few times and be nice. IFE was good. Food acceptable but very small portions. No alcohol was served at all. Return flight without any boarding problems. Food much better than from Moscow but no choices were given at all. Young crew didn't smile even once quite poor English female FAs looked very nice and groomed but male FAs looked like some cheap bar workers - all ties untied buttons of shirts were left opened really bad view. Not impressed at all. Generally I wouldn't recommend Aeroflot for longhaul flights as service is quite poor crew inattentive and very cramped cabin but they offer the quickest connection from Western Europe and day flights which saves a lot of time.","","","Economy","","5.0","2.0","3.0","2.0","5.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Nick Tselikas","Greece","2013-03-04","ATH-NTE 11 August 2012. Flight was on time the meal was served after one hour as we experienced turbulence and flight attendants weren't allowed to serve us. The meal was a sandwich and endless drinks. Crew friendly and smiling. NTE-ATH 18 August 2012: Flight on time. Boarded fast it was 100% complete like the last flight. Flight attendants served the meal immediately so people could sleep (the flight was late in the night). The meal was a sandwich again. Arrived on time. Nice experience will travel again this summer.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Stathis Panagiotopoulos","Greece","2013-02-14","Last August from Athens to Prague and back. The airplane was an Airbus A320. Clean and comfortable. The staff were very friendly. Flight took off on time and arrived in Prague on time. The meal was poor but the trip was short. The first part of my trip the aircraft was full from Prague to Athens after 5 days only 60% full. I paid only 125 euros for the ticket!","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Vasileios Panidis","Italy","2013-01-22","Athens-Milan MXP. Airbus A320. Flight on time. Very pleasant trip. Cabin staff as always friendly and helpful. Nice meal.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Hone","Australia","2013-10-02","We recently traveled on 3 domestic flights within Argentina - Buenos Aires - Iguazu - Salta - Buenos Aires. We had no problems with any of the flights. They departed on time and our luggage arrived safely. Check in was super fast. The planes were reasonably modern and staff service OK. Food consisted of a snack box which was adequate for a short haul flight. While the flights were expensive prices were reduced considerably by purchasing discounted tickets before we arrived in Argentina. Given the reviews we were pleasantly surprised with the flights or perhaps we were just lucky. There was certainly nothing wrong with them.","","","Economy","","8.0","4.0","0.0","3.0","0.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","P Galea","Australia","2013-09-22","Pretty average flight Sydney-Buenos Aires. No seatback screen food OK. The return flight BA-Sydney was poor. The same movies were showing as 5 weeks previously! The food was awful. The service was ordinary. Nobody appeared to have checked the toilets for about the last 8 hours of the flight - no toilet paper full bins - disgusting.","","","Economy","","3.0","4.0","2.0","2.0","1.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Martin Pablo","Argentina","2013-07-18","Buenos Aires to Trelew and back. Overall very good service for the value. Smiling and helpful cabin attendants and good snack box provided on such a short flight. No inflight entertainment only magazines (this point should be improved). Fast and efficient baggage delivery. I would certainly recommend this airline.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","F Whitehead","United Kingdom","2010-07-12","We flew to Johannesburg from London Gatwick via Tripoli to attend the World Cup. All flights near enough on time and a smooth transit through Tripoli. Tripoli airport is not too bad although I wouldn't like to spend more than a few hours there. The entertainment was good food as good as expected the were polite (but spoke little English) and the seats comfortable with sufficient leg room. I did get the impression that the staff were probably a little too laid back at times. Overall the value for money was excellent the customer service was good and the planes were modern (although they did need cleaning up a bit.)","","","Economy","","8.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Andrew West","United Kingdom","2010-06-20","Firstly the take off was delayed with no announcements when we asked at the desk they just said 'we will go when we go'! Once on the plane we noticed it is empty so we had extra space but it looks like they failed to clean properly my table was covered in food smears when I asked for a wet towel to wipe it off I was told to 'just relax man just chill'! It was almost funny how clueless they were! Staff were friendly but no idea of customer service or professionalism. The quality of the food seems to be dependant of the airport you last left leaving SA or the UK the food was ok with a North African theme but when we left Tripoli the food was inedible. The flights are dry so they only serve warm juice or soda. The movies are heavily censored at first it's quite amusing but it gets irritating after a while. Woman's shoulders are blurred out and they even censor out all references to alcohol or gambling but blood death & murder are all good! Tripoli Airport is awful you can barely breath for the smoke and there's no organisation it's like going back it time.","","","Economy","","1.0","","","","","","","1.0","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Karen Parker","United Kingdom","2010-05-26","London Gatwick - Tripoli - Accra return. Tripoli to Accra was delayed a little as only one scanner was working so when they started boarding about half the passengers were still on the wrong side of the security check. The other flights were on time. Food good seats comfy checked luggage was where it should be price was excellent. Having read previous comments here I had to see how bad the loos at Tripoli airport could be and was disappointed : clean and even soap in the dispenser!","","","Economy","","8.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Jacques Passy","Mexico","2014-10-28","I had two flights with them in business class MEX-MAD and LHR-MEX. The Madrid flight was in a 777 and the London - Mexico flight was in a new 787. Completely different experience. They have substantially improved their food offering but now the crews have an excellent attitude in the way they treat the clients. The seat in the 777 is outdated as is the entertainment system but the 787 flat bed seat is a great quality seat. I can never sleep on planes and when I went up to the galley for a snack I found the cabin crew to be very friendly.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","C Calvert","United States","2014-10-28","I read all the bad reviews and decided to take a chance anyway. I had three tickets to Mexico from two different places. On all three tickets and on two separate occasions they changed the flights and added a ten hour layover. They said that they would fix it by asking me to leave a day later. I booked through Expedia and they would not help. I was on the phone with Expedia and Aeromexico for at least two hours. They did offer a refund but by this time all the fares were at least $250 more. I had to cancel all three tickets and rebuy on other airlines at an extra cost of $750! Their schedules mean absolutely nothing - and certainly don't book on anything that requires a connection.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","F Vedrenne","Canada","2014-10-22","Due to past experiences I was weary to pick AM on this YUL-MEX-YUL flight nevertheless this time they surprised me and exceeded my expectations on both sectors. Both flights were on the newer 737-800s. I was upgraded on the outbound flight. Seats were the standard for medium haul although getting off the seat to walk can be cumbersome for those on the window seats. Meals were OK. Purser was courteous but distant. Inbound flight is a redeye. Service and meals were really good seats new and comfortable the one problem is that Montreal flights have a dedicated check in area and there were only two staff members working the flight so it took a while to check in. New 737s are really modern with PTVs and sky interiors. I don't know if this experience is enough to say that they have really improved.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Clarke","Ireland","2014-06-09","Flew from AGP-DUB on EI585 (A333) paid a bit extra to sit in Business class not sure how comfortable I'd be lying 'down' at that angle for a long period of time or if it's worth it. The entertainment screen can be pretty difficult to see if the shade is left up. EI should maybe roll out a business 'lite' for this route and throw free something or other into the mix but really it's quite a short flight so not hugely important but might be a nice touch. Bought a breakfast quite nice and filling. Crew the usual brand of EI pleasant. Usual happened on landing and has happened the last few times it's almost like someone has a peek out of a window and wonders what a plane is doing there as if it's a surprise. Waited an age to get on stand even though multiple were empty equally as long for a land bridge and then another 20 mins for luggage. Fine in the air but the ground needs work. Recommend all the same just don't be in a rush after landing.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","David Carlson","United States","2014-06-09","I flew business class to Ireland for my vacation and I can say it was the best flight. It was all I thought it would be on Aer Lingus. The business class seating and all you get is worth the value in all areas. The service from the crew was great always seeing if you needed something if you were doing ok and keeping you updated.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Nicolas Viart","United Kingdom","2014-06-08","Travelled LGW-YYZ business class. My first trip with Aer Lingus long haul and I was not sure what to expect. The experience was just perfect. Business cabin has only 12 seats plenty of room for storage. I had no neighbour making feel well isolated for a quiet flight. Sleeping was comfortable although the not fully flat bed is a bit tricky to handle at first. Food was one of the best I had on the many airlines I've flown with. Finally staff were very careful smiling and professional. I would definitively fly again with them. The only point to improve would be a better dedicated business check-in at LGW.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Veljic Jelena","Austria","2014-03-12","I flew from Vienna to Hong Kong via Moscow and back. A few suggestions for improvement: the airline could work on the friendliness and on the language skills of its stuff. The inflight entertainment for the long distance flight was perfect but very poor for the short ones. Food and drinks was very good!","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Park","Canada","2014-03-10","My wife and I flew from PEK-LHR with a tight 50 minute connection at SVO. Having to connect at SVO was the only downside to an otherwise comfortable and pleasant trip. Anyone who knows SVO terminal knows that it is overburdened chaotic and in dire need of an overhaul. We made our connecting flight (no thanks to the indifferent Aeroflot ground personnel) only because the aircraft was late arriving in Moscow. That said we still had to run through the terminal. Flights on SU were surprisingly good with comfortable seating choice of well catered meals and cabin attendants who were very professional and friendly. This airline has really upped their game on long haul international flights. In fact I dare say there are equal to if not better than many of their European competitors. And price wise they are way ahead of the game. It's a shame they use SVO as their hub however.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","H Xue","China","2014-02-26","HKG-SVO-MAD and return from BCN. Flight crews on all 4 sectors were very professional and made every effort to make the flights as smooth as possible. Food very impressive both in terms of quality and quantity. Seats and Inflight Entertainment were not among the best but still met the average standards you would expect for long-haul flights. The real drawback for Aeroflot is the transfer at SVO in addition to all those comments already made we encountered extra problems as we only had about an hour transfer time on our return journey. A staff member called all passengers to HKG at passport control we were guided through Terminal D and E to the boarding gate at F - all by running there were no trolleys so we had to take all carry on luggage by hand - that's 20 minutes running. Our checked in baggage was left behind only arrived the next day according to Aeroflot's ground agent at HKG this is a daily recurring problem to this flight.","","","Economy","","7.0","3.0","5.0","5.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Y Raltseva","United Kingdom","2013-01-16","Munich to Thessaloniki and back into Frankfurt as part of a connecting flight to/from Heathrow that was actually booked with Lufthansa. Cabin experience was good even though there was no space in the overhead lockers both ways and I ended up storing the bag under the seat which meant reduced legroom. Service on board and catering acceptable but nothing special. Food good but service disorganised and one FA asked the customer to remind another FA to bring him water! Check-in experience was the worst with a huge queue and people trying to barge in. When I raised this with staff at bag drop-off they didn't seem bothered and said they would rather use capacity for the actual desks. Overall customer service on the ground was not great. In future I am going to avoid this airline as would advise you to never try to book a flight on their website. This is meant to confuse and rip you off. I have been booking flights for my own use and for work and have never encountered such an error with the flight dates before. This is a low quality airline charging high fares.","","","Economy","","3.0","2.0","3.0","4.0","1.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Sryros Gatos","Greece","2013-01-08","SKG-ATH-FCO return. A320 and A321. All flights about 70% full. Clean cabin friendly and nice crew comfortable seats. Food ok just a sandwich and free drinks. Smooth flights and arrivals ahead of schedule.","","","Economy","","7.0","5.0","5.0","3.0","0.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","P Taylor","Australia","2013-07-15","Sydney to Buenos Aires return. Plane out very old and needing internal maintenance. A couple of overhead locker taped up with do not use notices. The TV that I could see did not work. Didn't see the cabin staff smile once. Seats are tired and sagged. Food was good though I had taken bits to eat but the meal we got was good. No in flight services after the meal but drinks and snacks available. On the way back we were at the airport 23 hours before the flight (due to our connection) and requested a row of seats together. Couldn't check us in as check-in opened 3 hours before. When we checked in 3 hours before we were sat in different seats over the plane and told there were no available seats! Managed to get the children sat together and myself and my wife were in separate seats. On return the plane was in a slightly better shape a little newer. The TV was working but lost the red so some interesting colours for the films. Reasonable films and one channel in English. Food was again good. The cabin staff were great. All smiles and they came round every couple of hours with water/juice. Value for money was excellent.","","","Economy","","7.0","2.0","2.0","4.0","1.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Howitt","Australia","2013-07-10","Flew home from Sao Paulo to Sydney in January 2012. 4-hour delay departing change of aircraft at Buenos Aires resulted in an 8-hour delay. Passengers asked to wait in a lounge then abandoned. No staff for several hours. After 6 hours we got a rapid announcement in Spanish. Passengers were English-speaking Australians! BA to Auckland was unpleasant. TV screens were not working well. The girl in front of me ordered a vegetarian meal as did I. Of course they did not have it. They never have vegetarian meals. The hostess actually argued with the girl and told her that it was her fault that the meal was not ordered. The final insult was a 4-hour delay at Auckland Airport. I will never fly Aerolineas Argentinas again.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Nathan Hunt","Australia","2013-06-28","Flight between Sydney and Buenos Aires was pretty good. Staff were friendly and spoke English! Once I arrived in Buenos Aires this changed. Next flight was to Sao Paulo but they refer to it as San Pablo. This flight was delayed a couple of hours but the staff were pretty good. Once I arrived at Sao Paulo the service was not as good but still okay. Staff seem tired and run down. Staff at the gate could not decide which gate the airline was at. If your a person of English speaking background and don't know much Spanish or Portuguese it pays to find someone to translate. I flew to Curitiba and the service was excellent and staff were friendly! We arrived on time. On the way back my flight got delayed and was going to be diverted from Buenos Aires due to poor weather. A nice stewardess kept me informed of this. Staff were very professional with the delay too. Overall a great experience.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","M Bekkering","United Kingdom","2010-03-19","London -Johannesburg via Tripoli return. I took the precaution of travelling hand luggage only and making sure not to use the bathrooms during the stop over at Tripoli and was pleasantly surprised. The service matched any I've travelled with over the years and at half the price. Considering they offer the option of twice as much luggage in the hold as any other airline I've travelled with I might even travel with lots of luggage next time!","","","Economy","","8.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","C Grant","France","2010-02-15","CDG-TIP-OUA out ABJ-TIP-CDG return. Excellent flight to TIP clean new A330 with good food and friendly staff. Flight to OUA similarly well presented. Unfortunately the flight from ABJ-TIP was operated by Nouvelair on Afriqiyah's behalf other passengers also noticed the difference with grumpy staff and terrible food. Happy to return to CDG with Afriqiyah again and more good service.","","","Economy","","8.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","B Humphrey","United Kingdom","2010-01-23","Crew dreadful food cold - delays from start to finish on outbound and inbound. Tripoli is the filthiest most hostile place and staff bully passengers especially female. We were delayed for 8hrs and no one would help. They all smoke in the no smoking areas the toilets have to be seen to be believed. Brand new planes are good but there the value stops - it is just not worth the saving on flight costs.","","","Economy","","","","","","","","","1.0","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","H Brant","United Kingdom","2010-01-23","London Gatwick-Tripoli-Johannesburg return. I booked on price so my expectations were fairly low. The first three sectors were more or less on time fourth just under 30 minutes late. I was pleasantly surprised to find LGW check-in desk open nearly 4 hours before the scheduled departure time! Airline food is rarely very good in economy but Afriqiyah's compared quite favourably with most. My only criticism is that a couple of dishes were quite spicy - and a choice was not always offered. I was pleasantly surprised by the in-flight entertainment which had a modern touch-screen interface and seemed to be reliable. Legroom was good. For me the only negative issue really was Tripoli Airport. The departure lounge is small and not very comfortable. There were people smoking despite ""no smoking"" signs. Maybe smoking is only allowed in certain areas but the smoke carries everywhere. The toilets are in serious need of modernisation too. I was glad I didn't have to spend long there. The staff there were pleasant and helpful though. I would consider flying with Afriqiyah again if the price is right especially once the expansion and upgrading of Tripoli Airport is complete.","","","Economy","","8.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","A Regan","United Kingdom","2010-01-20","In June 2009 I booked a trip from London to Cape Town (via Tripoli) with Afriqiyah Airways leaving on Christmas day for about £400 - a pretty good deal. However in September they decided to stop in Johannesburg instead and booked us a transfer from Johannesburg to Capetown. Alas on our way out after an unscheduled stop in Paris to pick up ""a few passengers"" and a 4-5 hour unexplained delay in Tripoli we missed the connecting flight and had to pay £200 each for new tickets - despite reassurances from Afriqiyah Airways in Tripoli that they had transferred us onto later flights. In the end we were travelling for over 24 hours. On the way back the travel documents we used to travel out were not accepted in Johannesburg airport and we had to call the UK from a mobile to get further details. Once again we got stuck in Tripoli airport for over ten hours due to snow at Gatwick. Tripoli airport is awful - it is one giant ashtray with disgusting toilets. Despite the lovely planes this was the worst airline experience I have had.","","","Economy","","2.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Joyce Fay","United States","2014-10-12","Was extremely pleased with the level of friendly professional service we received on two flight segments from Cincinnati OH to Cancun Mexico a few weeks ago. The stewardesses on every one of the four flights were so helpful and willing to please that I was taken back due to the fact that of late stewardesses in general have carried an air of arrogant indifference. The planes were very clean. The schedule was adhered to.","","","Economy","","10.0","3.0","5.0","3.0","5.0","","","3.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","I Tzurieger","United States","2014-10-12","During the 3hrs and 20min flight from Mexico City to Tijuana Aeromexico created a very pleasant experience reminiscent of the golden age of flight. The crew was young and attentive professional and bilingual. The aircraft was a wonderfully well kept 737-800 with a state of the art entertainment system. Complementary snacks and drinks including alcohol were served twice during the journey. Landing was on time and arrival at the gate was relatively quick. I would definitely fly with them again.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","M Chavez","United States","2014-10-05","I was pretty excited to once again fly the Dreamliner especially on the direct NRT-MEX in Biz. The cabin itself is nothing out of the ordinary for business class. It is a 2-2-2 configuration typical on 787s. Enough room to stretch out and sleep if needed. What disappointed me though was the service. You would expect for paying what I paid for that seat they would have been more attentive. The only times the flight attendants came around to attend to us was when serving dinner serving breakfast and once to bring us a bottle of water. Other than that they stayed in their areas chatting the entire flight. I was traveling with a family member and we stood up to stretch and order a beer. Well after they had served us each two they said they were out of beers. Really? Overall the only thing this flight had going for it is that it is the Dreamliner and it is direct from NRT to MEX. if you don't mind a stopover I recommend flying to SAN on JAL's Dreamliner and transferring there or maybe to LAX on SQ's 380 and transferring there. Aeromexico needs to step up its service game if it hopes to compete with the Asian carriers.","","","Business Class","","5.0","4.0","1.0","1.0","2.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Licudine","United States","2014-06-05","Boston to Shannon March 9 (E10134). Shannon to Boston on March 18 2014 (E10135). I have been flying with Aer Lingus since I was a child and am never disappointed with the food service and hospitality offered. The planes are well kept and clean. The crew were so attentive - they define Irish hospitality.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Darlene Witte","United States","2014-06-04","Very disappointed Aer Lingus cancelled our flight from Dublin to Boston on May 30 and treated us very poorly on the rescheduled flight on June 2nd. I am in full support of the labor action by the crew but I will never recommend Aer Lingus to anyone. We were not seated together so we could not help each other with our bags and the crew could easily have rectified this at boarding. A six hour flight sitting eight rows apart! This was not necessary. We paid over $500 in extra expenses because of the strike and the best the cabin crew offered was an extra cup of tea which was very nice but not quite enough. Avoid Aer Lingus.","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Devine","Ireland","2014-06-01","Flew with Aer Lingus to Boston on flight EI 139. Economy. Flew on the A330 to and from. Excellent plane. The cabin crew were very helpful and friendly. The meal on the plane going over was excellent it was off their new sky menu. I got the steak it was lovely. It was first class dining in economy class. It was well worth the €17.50 because that included a glass of wine. I would recommend getting this. Unfortunately I couldn't get this meal on the way back sold out. However the meal we got was still lovely. Overall would like to fly with Aer Lingus in the future again. Would recommend them.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Cullinane David","Ireland","2014-05-29","Travelled on the Aer Lingus Regional ATR DUB-BRS-DUB return on Sat morning 7th May. Excellent service overall. Flights departed on time arrived early. The return was on one of the new aircraft. The Aer Lingus lounge in T2 is excellent and well worth the short detour. Only point to note is that all the Regional flights take off from the one gate in Dublin T2. You proceed downstairs onto the same level as US pre clearance through gate 412. I almost missed the bus over to the morning flight only for the fact that a ground staff called out 'anyone else for Bristol'. The screen at the gate advised next flight was the BRS flight and the Glasgow was boarding first. So perhaps they need to look at that or advise that there is a short bus ride over to the aircraft. Otherwise well recommended Vs the competition and the fare was excellent value for a short flight.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Shkaruba Anton","Netherlands","2014-02-25","AMS-SVO-KJA-SVO-AMS. Economy Feb 15/23 2014 the only one-stop option on this route. AMS-SVO on Feb 15 was OK A321 clean and relatively new. The biggest problem here was the handling agent in Schiphol apparently Aeroflot took the cheapest option out of available and all the issues such as slow poorly trained staff and poor co- ordination with airport services - everything is delayed all the time and every time (I took over 10 Aeroflot flights from AMS during the last two years). No entertainment system. SVO-KJA on the same day was served by a brand new B777. A decent entertainment system but not much space in the economy cabin. KJA-SVO-AMS was served by A319 and 320 - everything described for the A321 on the AMS-SVO route applies here as well. Business-class check- in in KJA was a very strange procedure but in does not have to do with Aeroflot I guess (although my experience with their KJA agents was thoroughly unpleasant so probably they just do not care to check how those procedure work). Safety training of the crew seems to be a very big issue. They just could not care less. Their usual passengers are not very disciplined in general but the crew just does not act on this at all. Food was good on all the legs although the beverages were a bit below average though - juice and wines were really bad (alcohol only on international legs). Transfer in SVO from Terminal F international to terminal D domestic (and especially back) is still a big problem. Poor information little help from staff. When you are transferring from D to F you really shall look around carefully at each turn (there lots of them) - once you skip a little half-hidden pointer - you are running into a wrong spot and getting through security control (double!) all over again. No SkyPriority service in the Terminal F except business class check-in counters and a VERY poor tiny and shabby business lounge.","","","Economy","","4.0","4.0","3.0","4.0","3.0","","","3.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Tonnvik","Sweden","2014-01-25","SU-273 Bangkok to Moscow 22nd January then we transferred to a flight to Stockholm. I must say I was surprised over the quality. We bought two ticket going from BKK to Arlanda round-trip Aeroflot was about 750$ cheaper than the rest. At the airport we got upgraded to premium economy for free. Good food good service and some of the air stewardesses even smiled. Others were not so happy but they where attentive. Of course my upgrade affects my review the only complaint I might have is that the check in was to slow but what do you expect when the plane is full and many get upgraded.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","S Daskova","Germany","2013-01-03","LCA-ATH-MUC. Flight on-time and very pleasant . Cabin crew polite and helpful. Hot breakfast served before we reach Athens and normal meal at the Munich flight. The price a little bit expensive but I would recommend it! As always satisfactory.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Salpingidis Lefteris","Greece","2012-12-20","I flew SKG-STR-SKG. I enjoyed the flight. The seat was comfortable and there was plenty of legroom. In addition flight departed on-time. The crew always had a smile however the in-flight entertainment was poor.","","","Economy","","9.0","5.0","5.0","5.0","2.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Jerry Dean","United States","2012-11-09","Athens to Paris Nov 5th. Waited for 2 passengers for 35 minutes. Caused us to miss the Paris to Chicago connection by seconds. Aegean flight crew alerted halfway through the flight that we probably wouldn't connect in time and again as we left the plane. No help from them no one was available. Our group of five college educated adults couldn't find any directional signs whatsoever in Paris airport. We could only hear our names being called to board. We reached the gate in time to watch our flight take off. Had to spent the night in Paris. Filthy plane dirty seats badly worn carpet.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Gonzalo Bouquet","United States","2013-06-23","Miami to Buenos Aires. The cabin service was a disaster staff treated passengers in a disrespectful manner. Is only worth flying with them if you need leg room and have to take extra luggage. Seats are in a bad condition amenities - many of them do not work at all and the selection is very poor.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Noronha","Brazil","2013-06-21","We bought this ticket to fly from Sao Paulo to Sydney everything went wrong from the beginning. Our flight was delayed 10 hours on the way to Sydney and on the way back they cancelled the flight. After 9 hours we were sent to a hotel near the airport no employee of the Airline anywhere. Bought a new ticket from Lan airlines.","","","Business Class","","","1.0","1.0","1.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","L Charles","Australia","2013-05-28","SYD-EZE-GIG-IGR-EZE-SYD Plus AEP-FTE-AEP. What a great airline for the price. We flew Club Condor class ex SYD. Before buying the ticket I researched the airline so I would know what to expect. It exceeded my expectations. Got the above ticket for AUD 3700.00 The only sectors in economy were AEP-FTE-AEP. Of the 7 flights all left on time except one and that only was delayed 20 mins. Food was great service was great. If you wanted anything they were more than obliging to help. Will definitely fly AR again.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Stephanie McVicker","United Kingdom","2010-01-14","I flew to Johannesburg via Brussels and Tripoli return. Flight attendants great who provided a cheerful and competent service. One even went to the business class to get me a lovely cup of coffee when he realised coffee was crucial to my travelling pleasure! Yes there were delays in Tripoli - but immigration officials were welcoming and we were kept fully informed as to the reasons for hold up. Toilets in Tripoli are as bad as everyone else suggests - do avoid. Useful to know that they accept Euros in their Duty Free and cafe.","","","Economy","","9.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Michael Redman","United Kingdom","2009-10-18","I have used Afriqiyah Airways for four return trips Gatwick - Accra over the last 14 months. Treatment has been unfailingly good. Yes there have been delays but informed of the reasons for the delays and on one occasion we were given drinks while we waited to go into the airport. The cabin crew are excellent and value for money is good.","","","Economy","","9.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Jordan Mandoza","United Kingdom","2009-10-07","London-Tripoli-Johannesburg. Tripoli airport toilets are so bad you really have to be desperate to use them. Airline good value for money. Cabin crew not very cheerful looked tired all times. The only reason I would fly with them again is value for money but more friendly and cheerful cabin crew needed. A330 plane has good leg room and clean but the A320 plane not much leg room and needs cleaning up.","","","Economy","","5.0","","","","","","","4.0","1"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","B Quigley","United Kingdom","2009-08-23","Tripoli - London Gatwick - Tripoli. New plan good entertainment attentive service. No problems apart from painfully slow Check-In at Gatwick and no alcohol.","","","Economy","","8.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","I Brenes","United States","2014-09-30","Flew LAX to MEX (AM649) on a 737-800. Paid $30 extra for AM Plus seats on row #7. Boarding at LAX was a bit of a mess because AeroMexico boards every window seat first then every middle seat aisle seat etc. Airplane was clean and my AM Plus seat had a few more inches of extra leg room. Take-off was smooth and the flight was good. A few hours into the flight breakfast and coffee were served. I did not partake because I was asleep (a special thank you to the flight attendant for not waking me up). Flight attendants were courteous respectful and polite. We arrived in MEX about 30 minutes ahead of schedule. Several days later I flew MEX to LAX (AM648) on a brand new 737-800. Once again sat on AM Plus row #7. Beautiful brand new leather seats with a personal TV screens. Every AM Plus seat was tastefully decorated with pillows blankets and headphones. A croissant sandwich peanuts chocolate pudding and drinks were served. Flight was smooth and arrived on time at LAX. Very nice flight attendants. Will fly again.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","C Hoover","United States","2014-09-28","AM633 on 21 August SAT-MEX and AM632 on August 25 MEX-SAT. Short trip from SAT to MEX and return on Embraer jet. First time on AM and it was a terrific experience crew were efficient aircraft clean and very well maintained. Snack service was tasty with fresh choices and excellent bar service. I will gladly take AM again as my travel plans permit.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Altabef Isaac","United States","2014-09-22","We fly Aeromexico JFK to Cancun. We use them whenever we can. The reasons are many but here are some. The crew are very accommodating and always courteous. We enjoy having food to eat. If there is an empty seat after takeoff we were allowed to move. The plane was new.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Ryan","Ireland","2014-05-26","Using the Manchester-Shannon route weekly when it 's working it's great and staff are good - but reliability is patchy and when things go wrong Aer Lingus customer service is dreadful to non-existent. Last week reached Manchester 6 hours late following an unscheduled stop at Dublin. Technical difficulties again! No sense whatsoever of Aer Lingus trying to minimise the effect on passengers. They need better more reliable planes or much better customer service or perhaps if it wouldn't be too much to ask both!","","","Economy","","","2.0","2.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Morgan","United Kingdom","2014-05-25","Dublin to Cardiff return. I have used the Friday evening and return on Sunday night frequently over the last two years. They have recently had more new planes (ATR 72) prior to this the flights were invariably a few hours late. However they are now mostly less than one hour late. Service from the crew is good for a one hour flight. Parking at a remote stand in Dublin then having a bus transfer plus a lengthy walk to Arrivals. Would be good if Ryanair returned to this route.","","","Economy","","6.0","2.0","4.0","3.0","1.0","","","2.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Lingwood","United Kingdom","2014-05-13","Flew from Bristol to Dublin for the Giro D'Italia using Aer Lingus Regional (Aer Arran). Boarding on the outward and return was calm and civilised and the ATR aircraft clean and comfy enough for a short hop. Check-in staff and the crew onboard were polite and there was an adequate range of snacks and drinks for purchase onboard. Terminal 2 at Dublin was smart and stylish. The only drawback was the long lines for check in and bag drop on the return flight but there were a large number of people travelling that day - many returning after the Giro.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Herman","Spain","2014-05-11","Flew Barcelona-Toronto via Dublin. First time on Aer Lingus and the biggest draw was the excellent fare. Having said that I won't recommend except for bargain hunters. BCN-Dublin is basically a low cost flight curiously more comfortable than the 757 they used for the transatlantic leg. This must be the narrowest twin-engine plane around very narrow seats (and I'm on the slim side) and little legroom on top of that. I heard many people commenting on the lack of space. The personal entertainment system is not bad although only a few recent releases plus some shows and documentaries and music and maps. Food on the outbound flight was awful and made me ill afterwards so I avoided it on the inbound and brought my own food. Drinks service is seriously cheap no free alcohol and just water orange juice or Coke/Sprite available. Crew was friendly but never followed up on the one occasion (each flight) I went to the galley to ask for something even though they said they'd bring it to my seat. Transfer at Dublin was easy but with a lot of walking. I won't fly this particular route with them again.","","","Economy","","4.0","2.0","3.0","2.0","4.0","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","S Mark","Canada","2014-01-20","Flew JFK-SVO-BEY-SVO-JFK. The price of ticket was 200$-300$ cheaper than the price of a ticket with other airlines. All flights were ok. If not on time either late by a couple of minutes or early by a couple of minutes. IFE great. Staff OK. One of the things I didn't like is the food. It is edible but it is always beef or chicken with a salad or cheese with ham (on all flights) the meals are not diversified. I didn't like the seats. I'm 190cm so it was really uncomfortable for me to sit in this seat for a flight of 9-10hrs but it shouldn't be the same problem for someone shorter. Airport is good. Staff is friendly. Terminal D and E are new and spacious but terminal F is over crowded and there is a lot of stores and not a lot of places to sit. Overall the experience was good. Will take them again and recommend them to someone if price is good.","","","Economy","","7.0","2.0","3.0","3.0","5.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Lars","United Kingdom","2014-01-20","SVO-JFK return in business. Generally nice experience. Smooth priority boarding at SVO excellent champagne and starters though the main course looked a bit cheap. Attentive staff. I noticed that the flight attendants on both flights tended to smile more and respond more quickly to those who smiled in return. The seats are not lie-flat unfortunately but still softer and more comfortable than the recliners installed by LH on their A380s. The screen is large enough with good colors but the content lacks recent action movies.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","S Radojevic","Russian Federation","2014-01-20","SU106 SVO-LAX Jan 11 2014 on A330-300. This was some older version airplane I was seated in row 16 in a broken seat and virtually with virtually no legroom. Comfort absolutely inadequate for a 13 hrs flight. After takeoff we were told that we had to land in Oslo to refuel. This turned out to be a 2.5 hrs stopover since no one was informed about our landing and need for fuel. In fact Aeroflot used the opportunity to change the crew so it is very possible that this was the actual cause for the unplanned stopover. All together we spent 16 hrs in that plane and of course missed the connecting flight on DL airlines.","","","Economy","","1.0","1.0","3.0","4.0","4.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","L Decoff","Hong Kong","2014-01-16","We traveled with them over this past summer and had a day delay and then when we finally got to Moscow the connecting flight was difficult to find. They changed the gate at the last minute and didn't make an announcement. We unfortunately missed our flight because of this and they weren't sympathetic at all. Mind you we had a toddler with us and I was 7 months pregnant. It was awful. We had to pay for a new flight and didn't give us many options. I will not be flying with them again.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"aigle-azur","/airline-reviews/aigle-azur","Aigle Azur customer review","Ian Snow","United Kingdom","2015-03-30","Paris Orly to Lisbon new airline for me seat and leg room average but if your traveling with baggage the 20kg baggage allowances included in the fare makes Aigle Azur worth considering. Cabin crew did a quick run through the cabin with a (paid) drinks cart then duty free cart and promptly disappeared behind the curtain for the rest of the flight. The airline appears to be unsure of its identity although they provide a baggage allowance they are not a full service airline as this flight was over a meal time (dinner) no food or snack service provided but not a LOCO as no food was available for purchase either so we went hungry!","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Vounelakis","Greece","2012-10-23","ATH-PRAGUE-ATH. A320. Efficient and polite cabin crew smooth service although economy cabin was full. The cold snack (sandwich and tiny chocolate) was rather of poor quality/taste. Cold and hot drinks were offered with a smile. My score would be a 10 if the cold meal was a bit more inspiring!","","","Economy","","9.0","5.0","5.0","2.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Arzoglou","Greece","2012-10-21","Aegean is usually my choice when the price is reasonable very trustworthy. Aircraft are clean and meals tasteful. Almost always on time. Friendly staff friendly excess baggage policy.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Emiliano Morchi","Italy","2012-10-19","MXP-ATH Jul 15th. A321 aircraft new and comfortable and large legroom. We had a hot meal something that I've seen just on LR flights. Flight on time and efficient crew. ATH-HER Jul 17th. A320 aircraft. Very short domestic flight but more stressful than the previous one. The plane was very crowded and the boarding chaotic. As the flight was just 30 mins long we were served in a rush remarkable that the crew managed to serve 150 people is a short time. In general I'd fly them again.","","","Economy","","8.0","5.0","5.0","5.0","3.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Pires","Australia","2013-05-26","Australia to Brazil. I had no problems at all during the flight. No delays service wasn't that bad and staff were friendly. I wasn't able to eat the food served because my agent (nothing to do with AA) forgot to send the request for vegetarian food (must be done when the booking is made) and they didn't have much options for non- meat eaters. There's no entertainment at all. You pay what you get for the price I paid I am satisfied.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","3.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","L Trindade","Australia","2013-05-04","My flight was overbooked and I was forced to stay in Brazil for extra 3 days. Staff at Rio airport are very rude. No apology from staff for not having a place for me and my son to return to Sydney. I also lost time at work which I was not paid for. All of this for choosing to travel with Aerolineas Argentinas for many years. I now will travel with any other airline never Aerolineas Argentinas again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","B Jays","Australia","2013-04-28","We flew Club Condor (business class) from Sydney to Buenos Aires and then on Austral (regional airline) to Rio and back. It is obviously an airline of a country in economic crisis. Aircraft used on the SYD-EZE-SYD route is like stepping back into 1975. Big old recliner seats (not flat) 3 scheduled movies on a continuous loop. No laptop power etc. The service is very basic to other carriers. AA club condor service is similar to what's offered in economy on other carriers. This is an extremely long flight close to 16 hours yet AA still doesn't use their brand new Airbus with lie flat beds I believe this is used to Madrid and back for obvious reasons. The crew on all sectors didn't really want to be there. EZE-SYD is one of the longest flights in the world made even longer by the aircraft and the service. We would choose to go with Qantas/LAN via Santiago in future trips to South America.","","","Business Class","","","1.0","1.0","1.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Collier","United Kingdom","2013-04-28","Sydney - Buenos Aries 19th March 2013. Quite the worst business class flight we have experienced. Only good things to say about it is it arrived safely on time after a 13 hr.","","","Business Class","","2.0","1.0","0.0","2.0","0.0","","","2.0","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","L Olonode","","2009-07-16","Dakar-Tripoli-Gatwick. Fantastic seats and legroom. Food was good as was in-flight entertainment. Friendly efficient cabin staff. Late departure but arrived on time. Price lower than alternative carriers.","","","","","4.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","B Ajinibi","","2009-05-04","Lagos to Tripoli was ok except the deplorable condition of the toilet no inflight entertainment cabin crews were boring beyond description meal was ok. Landed at Tripoli airport on time and cheerful ground crew. I have never seen a worse and appalling toilets like what I saw at the Tripoli airport. Tripoli to Gatwick flight was ok a better and newer aircraft more responsive cabin crew inflight entertainment though without headset arrived Gatwick on time. Return flight was almost a replication of the inbound flights except that there was headset for inflight entertainment. Afriqiyah should replace aircraft flying Lagos leg its below international standard and they dare not fly such aircraft to Gatwick. Will fly them if they improve on the hygiene","","","","","3.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Peter Higgins","","2009-04-27","Dubai - Tripoli - Dakar. All in all the flight experience was a pleasure with very good food good seat space and regular drinks - the spare seat next to me also helped. It was also good not to have the flight constantly interrupted by announcements of one kind or another in three different languages as seems to be the trend these days. Tripoli airport isn't a pleasure but no worse than you would expect and every landing seemed calmer than I am used to on the bigger planes. Two big faults though: firstly we had to turn the plane around for a sick passenger and no one made any announcement until about 5 seconds before landing which made most of us think we had turned around for a plane fault. Secondly on the outward flight my bags arrived two days late. Not a disaster for me but certainly it could have been for some people. No apology no attempt to trace me when the bag arrived (though they said they were just about to). Also only 3 movies for 26 hours of flying. Very cheap and comfortable.","","","","","3.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Rob Sidley","","2009-02-02","London - Tripoli - Accra. Have to say that in both directions a pleasant and trouble free flight. Onboard catering was fine and Coach class seating exceeded standard specs both pitch and quality of seats. New aircraft but remember that this is a dry airline so no alcohol available. Overall I would be happy to fly with them again.","","","","","4.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Dan Harvey","","2009-01-06","The airline has improved since I first started travelling with them4 years ago. The airplanes are new food is great seats comfortable and staff are improving. However the baggage service is a big disgrace. At the airport in Mali the service is useless and at the office in Bamako they cannot tell us anything. So until Afriqiyah can improve this I will not be travelling Afriqiyah again.","","","","","3.0","","","","","","","","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Emanoel Souza","United States","2014-09-18","Been flying AM 429 Monday morning flight for about 3 months now and returning on Thursdays flight 422. Very friendly and professional service airplanes are modern and with more leg room than most.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Maria Vega","United States","2014-08-15","NY to MX City to GDL - My flight was delayed 2 hours in NY but arrived on time to MX City to catch the connecting flight to GDL. However received an email telling me of the 2 hour delay and my flight back to NY was cancelled. Called the airline and was told the cancellation was a mistake. When time to fly back to NY as scheduled I show up a the airport to be told my flight was cancelled! They could only offer me to fly out by 1am from Mx City to NY or rebook my flight for the next day. Booked the flight for following day and again my flight from GDL to MX City was delayed which made me lose my flight from MX City to NY and had to wait 9 hours until 1am to take the next flight back to NY from MX City. Plus Mx City Airport need to increase their WiFi Service. I was stuck for 9 hours totally bored with no WiFi good service. I was so disappointed because I had liked AeroMexico before and never had problems but this time I noticed their great service has declined. The only thing I thank them for is the food vouchers I got to get free food from any vendor at the airport. However delaying your flight makes a big difference in your entire day and getting home terribly tired with no sleep.","","","Economy","","","5.0","4.0","5.0","4.0","","","4.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","E Cuevas","United States","2014-08-08","Flight #128. Mexico City to Guadalajara. 7/26/14. When we arrived we were told the flight was oversold. Our seats had us next to each other on our original boarding passes we were separated because someone decided to fly a smaller plane. Our original tickets were for placement on a larger airplane. We boarded the plane. We waited on the runway for almost 2 hours. Every time someone needed to use the restroom they were told to sit down. Nothing was offered during this time. Finally the captain came on and said we had to return to the gate. He said we couldn't take off because of a maintenance issue. We got off the plane got our luggage and were told were told to go to the ticket counter. At the ticket counter we waited for another 2 hours. We asked if staff could at least provide some water and they said no they didn't have any. Unacceptable. We waited another hour until we were finally given a new connecting flight some food vouchers and a hotel room that we napped in for only 2 hours before we had to be back for the morning flight. I do not recommend flying with them.","","","Economy","","","3.0","2.0","5.0","4.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Hopkins","Mexico","2014-07-22","My father and I flew from Lima to Mexico City on the 767-300ER. When we were checking in the agent told us that the flight was delayed 50 minutes. We passed security and went to the business lounge until 1.45am - the time we were told to board. We made it to our seats only to wait 5 minutes and they told us there would be a delay of 3 hours so we didn't board until 4.30am. We went to our seats 1A and 1B. The width of the seats was uncomfortable but they do recline almost 180°. Service was awful. They only served the food no drinks offered and food was either salad or chicken. No AVOD and even not a movie during the 6 hour flight the TV was shared. We arrived delayed in Mexico City. Overall I do not recommend business class it is not worth the price.","","","Business Class","","3.0","4.0","1.0","2.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Patrick O'Mahony","France","2014-05-10","I myself am a frequent flyer. I live in Paris but my family lives in Cork. Aer Lingus is the only airline to offer a direct link to Cork from Paris. The staff always have a smile when you travel. Food is nice their is no In flight entertainment screens but its OK for a 1 hr 40min flight.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Paul Hurley","Ireland","2014-05-08","I have travelled with various airlines out of Dublin in the past haven taken a break from Aer Lingus. However recently I flew with them to Munich and have to say I was very impressed overall with the service. I checked in on my mobile presented my boarding card on my mobile and had no problems using it getting through security. The aircraft was an A320 I was seated at row 12a which was an emergency exit so I had plenty of leg room on way out. Food was of good quality although I would have liked even a complimentary tea or coffee instead of 2.50 but only a small negative. On my return home the journey was a little more eventful which ended with me collapsing in the middle of the cabin. I can not commend the cabin crew enough for looking after me and administering the necessary first aid etc to ensure I was safe and comfortable. The crew were professional calm and reassuring which now looking back on it is what some other airlines are missing. I will definitely be a convert back to Aer Lingus.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Brown","United Kingdom","2014-05-07","Staff at airport and staff on plane all very professional great seats comfortable plenty of leg room and food lovely. I travelled with my 3 grandchildren from Dublin - Madrid return and found it a very enjoyable experience. Staff were lovely had great patience with customers. Only downside was Dublin airport had no facilities for children only the play area at Burger King which my children were too big for.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Dmitry Kuzin","Russian Federation","2014-01-13","Moscow-Shanghai with brand new A330-300 at the end of December. Not very punctual - departed and arrived 20 minutes late. Terminal F at SVO is crowded and inconvenient. Cabin crew friendly and efficient. Food was served twice good choice tasty meals. Entertainment system is very good. Blankets and earphones were given to all the passengers. Seat comfort was very poor to me. Seats are narrow with surprisingly little legroom. When you recline your seat the bottom part goes forward it makes the legroom smaller. Not the best experience ever but I would fly them again if the price is fair.","","","Economy","","7.0","2.0","4.0","4.0","5.0","","","3.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Adam Muller","Slovakia","2014-01-02","Flew SVO-ICN (codeshare with Korean). Not much to rave or complain about - flight departed and landed on time decent seats good IFE. If only they turn on the IFE before departure and leave it on after final descent (during departure/landing the IFE reset to front camera - not much to see during night). Meals edible vegetarian meal option honoured. Will fly them again if price is good.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Oleg Levy","Japan","2013-12-29","Flew from Tokyo to Tel Aviv via Moscow around December 4th. Flight from Tokyo was pretty good. From Moscow there are no direct gates so you have to take a bus to board the plane. Waited 10 minutes inside the bus while it was right under the plane already. Another one and a half hour inside the plane before they drive us back to the airport and gave us 400RUB (gets you a coffee). Overall the flight was late by almost 6 hours on a 4 hours route. From Tel Aviv the flight was late by about half an hour. Upon landing had to board the bus again. It drove for about 20 minutes to the terminal. My bags didn't arrive to Tokyo (because the connection was too short). Will never fly with them again - it was cheaper by less than 100USD but definitely not worth it.","","","Economy","","1.0","3.0","3.0","3.0","4.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Michael Crockett","United Kingdom","2013-12-11","9th December from Krasnodar to Moscow Sheremetyevo on Flight SU 1103 and missed the connection to Flight SU 263 to London Heathrow. I flew yesterday on Aeroflot and experienced delays and missed connection through no fault of Aeroflot. I was dealt with by their many ground staff at Sheremetyevo extremely well the plane was modern and well flown and I would strongly recommend them for the service I received. Full marks and strongly recommended.","","","Economy","","10.0","4.0","5.0","2.0","0.0","","","5.0","1"
"aigle-azur","/airline-reviews/aigle-azur","Aigle Azur customer review","D Lee","Singapore","2014-03-30","Porto to Paris Orly on ZI 312 (A320) on 28 March 2014. First time on this airline and I'm a little bit unimpressed with check-in at Porto Airport. No effort to direct passengers to correct boarding desks hence I ended up in the web-check in/bag-drop queue with passengers who had not even checked in online. Thankfully queue was processed within 20 minutes and got to the gate with plenty of time to spare. My seat was next to the emergency exit so I had plenty of legroom. Seat itself was comfy and perfect for a nap. Crew extremely professional and always had a smile on their faces. Flight took off on time and landed smoothly in Paris-Orly 20 minutes ahead of scheduled arrival time. Once on the ground we were told by the cabin crew that the captain of this Aigle Azur flight had piloted his last flight so we promptly congratulated him as we departed the aircraft. All in all Aigle Azur was worth the money that I paid . Not sure if I'll have another chance to travel on them again but if they have routes that I want to fly I'll keep them in mind.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"aigle-azur","/airline-reviews/aigle-azur","Aigle Azur customer review","Y Kadrin","Switzerland","2012-01-17","BSL-ALG-BSL on A320 both legs. First time flown ZI and overall was an impressive experience. The cabin was quite clean and the seat was quite comfortable with good pitch. Warm and delicious meal for 2 hrs flight was a very good service. Another positive was the 30 kg free baggage for all economy class passenger.","","","Economy","","9.0","","","","","","","4.0","1"
"aigle-azur","/airline-reviews/aigle-azur","Aigle Azur customer review","N Bessafi","","2008-01-21","Lyon to Oran. Two Airbus A320 are mainly dedicated for operations between Lyon ad Algeria. I would allow that the service tends to decrease. I can't stand how Aigle Azur operates ""charter planes with high density configuration for regular flights between France and Algeria. It is unbearable to get sat so tight in those seating rows impossible to move or eat correctly.","","","","","1.0","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Renato Navarrete","Philippines","2012-10-02","Our family of 4 had two flights: Sep 15 from Rome to Athens Sep 18 from Athens to Prague. Both flights were satisfactory. Each one left on time. Candies were offered before take off. Snacks consisted of sandwich and yoghurt; this was for the morning flight to Prague. The evening flight from Rome also offered a sandwich and juice. Good coffee was available. The economy seats were comfortable for my Asian size. But the seat seems to be of standard size whether on an Asian American or European airline. The A320 cabins were clean. Cabin service was friendly and efficient. Check in at Fiumicino and Venizelos airports were fast and straight forward. The only inconvenience we experienced was at Athens airport. It was a late night arrival past 11pm but there was still the hassle of getting off the plane and riding a bus to the terminal. I thought all Aegean jets were not using the tube seeing several of their planes parked in the tarmac at some distance from the terminal. That wasn't the case with the morning flight to Prague as the plane was connected to a tube. Overall value for money is satisfactory. We'd choose Aegean again if an opportunity arises in the future.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Tydeman","United Kingdom","2012-09-26","Took Aegean for the short hop from Athens to Mykonos. The day we travelled there was a public sector strike which was no fault of the airline. However although they updated their website the day before with a list of delayed and cancelled flights ours did not appear in the list which led me to believe it would run to time. When we checked in they informed me it would run 4 hours late but still allowed us to check in our suitcases. They offered no vouchers or refreshments (which I would have thought for a delay of this length they would have to but maybe strike situations are exempt). We eventually took off 20 minutes later than the new expected departure time. The air crew were so busy talking in loud voices at the front of the cabin we couldn't hear the safety demonstration. It also meant that they did not notice the guy behind us ignoring the instruction to switch off mobile devices as he continued with his. They did however manage to hand out boiled sweets and whizz round with a drinks run which is as much as you could expect on such a short flight. The tickets were expensive considering we booked them 9 months in advance and it was a 25 minute flight.","","","Economy","","6.0","4.0","3.0","4.0","0.0","","","2.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Maguire","United Kingdom","2012-09-20","Travelled LHR-ATH Business Class then ATH-JMK (Mykonos) all Economy. Flight boarding was fine seats the usual European system with centre seat left empty and centre of the seat folded down to form a table. Was offered pre take-off drinks i.e. half a plastic glass of orange juice or one inch of sparkling white wine again in a plastic glass. The drink service was equally mean when ordering a glass of white wine less than half a glass was offered. The meal service was chaotic with only the female cabin manager looking after the 15 B/C passengers. We were booked through to Mykonos with an hours transit time (not enough). We landed and were put on a bus to the terminal then clearing immigration (bags booked through to final destination) we joined the horrendous queue for security through to the domestic flight. The queue took 40 minutes and we made the connection by the skin of our teeth. Not a very relaxing way to start a vacation. On the return flights JMK-ATH was fine only taking 24 minutes. The flight from Athens was full 16 Business Class Passengers and again the service and the quality of the food really let Aegean Airlines down. The cabin crew on both International sectors were out of their depth service was slow and mean in quantity and quality. The return main meal was the worst we've ever had on an aircraft ever.","","","Business Class","","4.0","3.0","1.0","1.0","0.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Studzinski","Poland","2012-09-06","Athens-Mykonos-Athens. All flights on time very nice looking Airbus 320; good leather seats overhead TV screens and nice cabin crew. They even tried to do some service on those 25 mins flights (sweets and drinks) but on both legs they managed to reach first 6 or 7 rows which is ridiculous in general - nobody expects any service on such a short hop so why bother?","","","Economy","","10.0","5.0","5.0","0.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J McCollim","Australia","2013-04-21","Sydney to Buenos Aires and return in April 2013 in business class. Yes it's an old aircraft and the seats are only the old lounge chair type. Also the entertainment is limited. But they are replacing the A340-200 with a 300 series later this year so that should solve these problems. The business class check in was performed meticulously and lounge access given at both airports. Priority boarding was strictly enforced. The on board service was friendly and very personal. My coat snatched away and hung up as soon as I arrived at my seat. The catering was adequate and appropriate for such a long flight. Main courses were presented and served from a trolley in the cabin. They did offer fast track on departure but not on arrival. Still the airport in Sydney was so quiet it was unnecessary. One small criticism is that the Sydney arrival cards were in Spanish. Not easy for us Aussies. The price paid for the ticket represented unbelievable value. I'd fly the again without hesitation.","","","Business Class","","7.0","2.0","4.0","4.0","2.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D New","Australia","2013-04-18","SYD-EZE no online check in a real mess at the check in even though Qantas were doing it. Food out on the night flight was okay but could only have 1 half glass of wine. Trip back again no online check in be at the airport 3 hrs before but had to stand around for 50 mins before any processing began. Was told 3 weeks before the flight it would be delayed 20 mins - got to the Airport it was shown to be 1 hr delay but eventually the 8.30am flight departed at 11am. Food was dreadful but this time could get more than 1 glass of wine. There was no explanation as to why the flight was delayed. Experienced similar on Austral (a subsidiary) had to be there 2hrs before and it still departed late. Iguazu-Salta cheese sandwich offered which was thicker - the bread or cheese? No online check in but their adds tell a different story.","","","Economy","","2.0","3.0","2.0","2.0","2.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Lyn Lindfield","Australia","2013-04-03","My husband and I recently travelled on Aerolineas Argentinas from Buenos Aires. There was no facility for web check-in or to have our seats pre-allocated prior to check-in. We arrived more than 2 hours prior to the flight to be told that the only way we could sit together was to take 2 middle seats in the centre row of the plane. The A340 has a 2-4-2 configuration. In such a configuration 50% of the seats are aisle seats. However it appeared that almost all had been pre-allocated prior to the ordinary check-in opening. In the end we were offered an aisle and a middle seat in the very back row. It is time that Aerolineas recognized that families are entitled to expect to sit together on long haul flights without having to take the worst seats on the plane. Other airlines manage to do this why cant Aerolineas?","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","3.0","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","A King","","2008-12-22","Gatwick to Accra. I was not disappointed with the quality of service - time seat cleanliness entertainment and food. Each section of the trip proceeded smoothly and I felt comfortable. Whilst the airline was superb I was disappointed with the toilet facilities at Tripoli. On both the outbound and the inbound flights I have never seen an international airport with deplorable and unhygienic toilets like the ones I saw in Tripoli.","","","","","3.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","F Mahmood","","2008-11-11","Ouagadougou to Gatwick - the plane which was due to leave Ouaga at 1.00 am arrived at 4am & departed at 5am. I asked one of the ground staff before departure if I could possible catch the connecting flight at Tripoli which was due to leave at 8.30 am considering that it was a 4 hours flight to Tripoli and 2 hours time difference in advance. I was reassured more than once that I will catch the plane and even a message had been sent to wait for me there. I boarded the plane with a lot of apprehension and when we arrived at Tripoli I was not surprised to find that the plane had left without me 2 hrs earlier. I contacted Afriqiyah staff and they looked embarased and didn't know what to do with me - I had to stay in the airport lounge till the next day when one of the staff took somehow pity on me & upgraded my ticket to the first class. Food is not bad inflight service good and 48 kg baggage allowance for somehow modest ticket price.","","","","","3.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","S Anutika","","2008-11-07","I travelled London Gatwick-Tripoli-Douala with Afriqiyah recently. Arriving 4 hours late at 01.00 hours I discovered that my luggage and that of most of the other passengers was not on the plane. I could get no information from staff at the airport but was told that I would have to wait until Monday for the next scheduled flight to see if it was forwarded. With my schedule completely ruined and no change of clothing I had to book a hotel at my own expense and wait till Monday. I spent most of Monday at the airport trying to get information without success. Finally at 22.30 I was reunited with my luggage. Some passengers on that flight also did not get their luggage. I will not be using this airline in future even if it is still the cheapest deal.","","","","","2.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Michael Redman","","2008-09-18","Gatwick-Accra-Gatwick and found the journey up to expectations. On time both directions and the onboard staff very attentive without being fussy. The let-down was Tripoli airport on arrival from Gatwick: very scruffy and down-at-heel and staff bullying passengers into line for us to obtain Boarding Cards for the Tripoli-Accra leg of the journey. Information was less than brilliant too. The return transfer was a better but that's probably because I knew what to expect! Afriqiyah Airways are good value in my opinion.","","","","","3.0","","","","","","","","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Brambila Andrea","United States","2014-07-15","My husband and I flew to Mexico City and then to Manzanillo. Staff were friendly and helpful. We encountered no problems with this airline. Our flights ran on schedule and our luggage was not lost. On the return trip I was missing a form at the time of boarding staff quickly helped me fill it out and held the plane for me to run back to the boarding gate. We will use this airline again. We feel like we received good service for the price of our ticket.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Jill Reisinger","United States","2014-06-10","My children used the unaccompanied minors service from ORD-MEX-VER. I was very nervous as were they. They had never flown before plus being alone they were scared. None the less they had a great flights. Their layover in Mexico City was fun they said. They were taken to a game room that was a restricted area for unaccompanied minors only where they were supervised and played video games and watched movies. My children said everyone they encountered with AeroMexico were helpful and friendly. No problems at all with delays baggage etc... I will use this airline again. My children will be flying annually to Mexico to visit their father.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Marcel Gonzalez","Switzerland","2014-05-17","Paris to Mexico City. The staff at the airport in both airports (Mexico / Paris) were friendly and helpful. The plane is a new B787 Dreamliner with pretty modern installation. The food was served very good and the entertainment was for a long 12h flight very amused. I will prefer Aeromexico for future flights from Europe to Mexico or to Central / South America.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Jeff Berry","United States","2014-05-16","Today I was scheduled to fly from Mexico City to LAX but I was connecting from another city. Aeromexico screwed up the connection so I missed my leg to LAX. Instead of simply rebooking me on a later flight (of which there were three) they wanted to reticket me and charge me the then rate which was $650 more than I had originally paid. Seriously? You want me to pay $650 for your mistake. Worse when I said I'd fly Alaska instead they didn't care - but refused to refund me my original money for the MEX to LAX leg. This is the second such instance with this airline. Two years ago I was making the same trip and also was not able to complete the leg from MEX to LAX. They said there was ""weather problems"" in LA. (My family was at the airport in LA at the time and said it was clear as day and gorgeous weather). So they cancelled my flight to LAX and I was told I couldn't get on another flight until the next day. They made me pay for my hotel room at the Mexico City airport because it was a weather delay (which it wasn't) and was beyond their control. Worse I had purchased an upgrade to First Class earlier in the day (before the flight was cancelled) and when the First Class cabin was not available on the flight the next day they wouldn't refund my First Class upgrade cost even though they were going to put me in Coach. So when I got home I filed suit in Small Claims Court and I won the cost of the hotel and the First Class upgrade cost.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Hancock","Canada","2014-05-05","The plane sat on the tarmac for an hour (flight attendants even went through the safety announcement) before the pilot announced a problem with an engine that had to be tested. Another hour passed while they tested the engine. We then had to ""deplane"" because they couldn't fix the engine. We were herded onto another plane and they took us yet again through the safety procedures. Then they proceeded to offer us tea and coffee for which they charged 2.5 euros. Because of the delay I missed my international flight by half an hour. Nevertheless the flight attendants insisted all those with connecting flights go to the terminals where their flights had already left. I spent 3.5 hrs trudging through Heathrow trying to get home. Finally after going through security 3 times in one day I arrived back at the Aer Lingus desk at terminal one. They gave me a voucher for a hotel that they told me (and wrote on the voucher form) was in Terminal 4. It was in Terminal 5. Another hour of trudging around Heathrow trying to find the hotel. The new flight I was booked on did not leave for 24 hours. Aer Lingus is the worst airline I have ever experienced. Never travel with Aer Lingus.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Richard Kelly","Japan","2014-04-30","I travelled from Amsterdam to Cork on the final leg of a code-share Business Class flight with KLM from Osaka Japan. The difference of the inflight experience between KLM and Aer Lingus was incredible: the Aer Lingus flight was actually an endurance. Indifferent cabin crew and no service whatsoever without paying. The only good thing is that KLM assigned me an aisle seat on the first row allowing me to disembark quickly when the flight arrived at Cork Airport.","","","Business Class","","","1.0","2.0","0.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Micaela","United Kingdom","2014-04-27","LHR-BOS via DUB. They held the flight to DUB in order to fill all unsold seats which made us late for the plane to BOS. They had us run all over the airport 3 times and sent us to 4 different wrong desks staff were rude and patronising they did not listen to anything we said just printed new boarding passes and left us to waste 5 hours in DUB airport with no meal vouchers or anything. Seats were ""downgraded"" to much worse ones in the back plane flight attendance slept for most of the flight and I had to wait 20 mins to get some water to take some headache pills. Even worse on the way back we had to make a transatlantic flight in such a tiny plane that ""low cost airlines"" would have been ashamed of! And all in hellishly hot temperatures.","","","Economy","","","2.0","1.0","2.0","2.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A McEneaney","Ireland","2014-04-23","Flew the DUB-ORD route. I was disappointed with the movie selection offered by the in-flight entertainment. Compared to Delta there were far fewer movies to choose from and they were not current titles. Expect ones you've already seen 5 years ago. The hot meal was the usual chicken or beef options and was nothing to write home about. The pre-landing snack was a flapjack. They give you a knife and fork to eat it bizarrely. I guess this airline just loves wasting money. The armrests between seats do not go all the way up to prevent passengers lying down on a row of four. Annoying if you want to catch a quick nap. Overall I was disappointed with the flight given how much Aer Lingus charge for a one-way. I'll try another airline for the return journey.","","","Economy","","5.0","3.0","2.0","3.0","2.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Mauricio Canosa","Brazil","2013-12-02","Volgograd-Moscow Sheremetyevo-Sochi Adler in business class Sochi Adler-Moscow Sheremetyevo in economy class. Excellent experience first time with Aeroflot. All flights on time and baggage checked and delivered promptly with priority tags on business was the first to be delivered. Crew friendly and very professional seat comfort excellent leather seating in Business class with plenty of high-quality food and wines. On business service rivals some airline first classes even on Russian domestic short sectors printed menus and wine list lots of reading material (counted 5 different Aeroflot publications on a 1:45 min flight) and crews very attentive and caring. All of them spoke good English. IL-96 aircraft very roomy and spacious should be a nice experience on longer flights. Would fly Aeroflot again without hesitation.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Wolfgang Segato","China","2013-11-18","Flight from HKG-SVO-DUS-SVO-HKG. From HKG SU213 with new Boeing 777. Comfortable seat food ok. Served wine Staff friendly. Flight on time. Flight SU2436 to DUS delayed 40 minutes with no information. Boarding and check-in in DUS for flight SU 2537 and SU 212 very poor. I'm a Skyteam priority passenger from China Southern Airlines Aeroflot don't accepted the ""elite plus"" card same. No invitation to the lounge I had 1 kg excess baggage - not accepted. No requested seat for all flights. Aeroflot is am Skyteam member but does not follow the Skyteam rules. In Moscow Airport access to the Lounge but no priority Boarding. Seat in A330 a little small. Entertainment ok. Flight on time. The ticket fee was steep but service and own rules should be improved. I will not use this airline in the future.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Nina Lioznov","Australia","2013-11-06","Our plane was not in order after 3 hour waiting within the plane without electricity a/con and water we were told to leave the aircraft. Our flight SU 2461 from Paris to Moscow has been cancelled. It was night time and CDG airport had been closed. Two hours later we were back to the departure hall (through customs receiving baggage back etc). It was 2.30am. They gave us a hotel until 8am. We were told that Aeroflot would send another plane the next morning to pick up all passengers. But as usual it was too expensive for Aeroflot. Instead of another plane they started to check-in passengers on ""free"" seats for other Aeroflot flights. It was 7 hours of chaos. No one from Aeroflot was there no order no food no water. At the end we were checked in (with 13hr delay) but our baggage was left in CDG. We received it end of next day only. No simple ""sorry"" from Aeroflot no compensation etc. Will never use this airline in the future.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"aigle-azur","/airline-reviews/aigle-azur","Aigle Azur customer review","M Fadjar","","2007-12-09","I did some flights with Aigle Azur on Paris - Hassi Messaoud route (Algeria for those who are not familiar). This flight has only one type of customer: oil & gas people. I have found the service as fair overall crew friendliness and meals are actually in good category (crew friendlier then Air France). It's a pity Aigle Azur does not have baggage transfer handling agreement at CDG which means that each time we transit at CDG to / from other airlines we need to go through the immigration to recover our luggage no automatic transfer between Aigle Azur and other airlines at CDG (leading to LOSS of luggage at CDG for those not in the know such as in my case). I hope they could one day operate inside Algeria (the company owner is Algerian - French) since with the local monopoly by Air Algerie the service is non existent.","","","","","4.0","","","","","","","","0"
"aigle-azur","/airline-reviews/aigle-azur","Aigle Azur customer review","M Ellis","","2007-01-12","Have flown Paris Orly to Oran return several times over the last three months. Whilst there have been some delays this has not always been due to the airline. Air crew seem extremely helpful carrying children and baggage to seats etc. Overall service much better that I would have expected and a generous luggage allowance.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","E Kopiel","United Kingdom","2012-08-28","Have flown Aegean several times to Chania via Athens. Returned on Friday 24th August. We had booked a flight from Chania to Athens due to depart at 11.20. We eventually took off at 12.10 no explanation given. We were really worried as our connecting Aegean flight from Athens to Heathrow was leaving at 13.30! We landed in Athens at 13.15 and still did not know whether we would catch our flight as the stewardess said we could ask once we landed it did not lend itself to a smooth flight experience. However what happened next deserves a gold star: an Aegean representative met us as we came off the plane and escorted us very quickly and smoothly through several checks and security onto our London flight which took off as soon as we were on board at 1335. Amazing! And what is even more amazing is that our luggage was also found and secured onto our flight. Excellent recovery by Aegean.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Anderson","United Kingdom","2012-08-22","Return trip to ATH using Aegean for the first time. Would book again. Check in at LHR ok but more efficient in ATH (which is a great airport by the way). Helped that the main carrier in ATH so they have the resource to get people checked in. In flight service good - nice crew on both legs with lots of smiling and team spirit. Food ok but then we all have low expectations. Overall very good experience and would definitely chose over BA on this route.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","B Aspres","Australia","2013-03-19","SYD-EZE-SYD. Only use AR to get from SYD to EZE if you can't avoid it! The seats are rock hard but with better leg room than many. No on-line check-in or seat selection. No early bag drops on transfers meaning I had to wait for 3 hours at EZE before passing through immigration. (At 2am.) No in-seat entertainment and the two in-cabin screens-and sound - only worked part of the time. The same low res movies shown in both directions. The food coming back from EZE was the worst I have ever had on an airline with a tiny dried-up croissant tiny hard roll and insipid yoghurt offered as breakfast and pasta with a teaspoon of tasteless tomato sauce for lunch. I could not even get any pepper when I asked. Red wine was good though. Food out of SYD was much better. Excellent new terminal C at Ezeiza and 57 nice new aircraft in Argentina - pity these advancements don't extend to the Australian part of the operation. Contrary to a lot of the other reviews I found the staff to be friendly and helpful.","","","Economy","","3.0","2.0","4.0","1.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Suzanne Warmerdam","Australia","2013-01-10","Sydney-Buenos Aires. We arrived safely which is about the only good thing I can say about this flight. The first time a crew member smiled was saying goodbye as we left the plane. No IFE to speak of no drinks (water) offered after dinner no snacks lights turned off and staff disappeared. Breakfast was cake and very cold solid bread roll. Very poor. Not looking forward to return flight home.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","1.0","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","T Cisse","","2008-08-26","London-Tripoli-Dakar returning in June. Much better than charter flights from Paris or charters to Gambia. Very few people on all legs of the flight meant that everyone could stretch out over 3 seats fast and efficient check-in I was told I could have taken 40kg but the ticket issued through last minute.com only said 23kg. Entertainment good western and arabic films interesting documentary and tapes of Koran. Staff responsive but dont fuss laid back will give extra food plenty of drinks. Food all Halal and more'real than that served on 'western flights' but the same on return. Delay at Gatwick but they held all connecting flights in Tripoli. Planes modern and clean. Staff helpful and responsive in Dakar in changing return flight for under £50. Good cheap way to get to West Africa. This is an airline that caters for ordinary people and adequately meets those needs.","","","","","4.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","J Essomba","","2008-06-17","Afriqiyah Airways customer service is non-existent. I travelled from London via Tripoli to Cameroon last December. I lost my luggage - I am still to be compensated and nobody seem to care. I will think twice before travelling again with this airline.","","","","","2.0","","","","","","","","0"
"afriqiyah-airways","/airline-reviews/afriqiyah-airways","Afriqiyah Airways customer review","Nick Imboden","","2008-05-30","Have just flown to and from Tripoli. They were late leaving Gatwick on the outward journey due to missing passengers and luggage having to be removed but check-in etc was fine although we only had hand luggage. We returned on a new A320 Airbus. We left Tripoli on time and touched down at Gatwick on the dot. The service was fine and the food was acceptable.","","","","","1.0","","","","","","","","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Georgios Vrontos","Greece","2014-05-04","MEX-PVR-MEX-CUN on EMB190 B737-700 and B737-800. EMB190 and B737-800 were new and great B737-700 was old but well kept. First row on economy is great with plenty of leg room. All flights were on time and service was good. They offer only refreshments and alcoholic drinks. Attendants were nice and speak English perfectly. Terminal 2 at MEX is modern and great. Luggage drop and security was very fast. On B737-700 and -800 there was full IFE service with more than 10 movies.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Nicola Origgi","","2014-04-30","LIM-MEX-LIM Business Class (Clase Premiere) in April was a perfect example on how Aeromexico has come to represent an inconsistent product. Plane is an oldish 737 without personal IFE but it was just fine in both legs. Seat Ok and amenity kit that Aeromexico now handles only on overnight flight with some space for improvement even though it was delivered with a really nice IPAD case. As far as service is concerned a huge difference between the MEX-LIM and the LIM-MEX leg. On the first leg it was outstanding with a professional warm and polite flight attendant. Good food and good selection of drinks. On the way back flights attendants did not even bother to greet passengers and performed their job mechanically and without interest. What a difference! What a lack of consistency in the product delivered by Aeromexico. A 3/10 would be a perfect grade to describe this last experience.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Gonzalez","United States","2014-04-02","We flew back Feb 22 towards our destination which was Los Angeles from Guadalajara Mexico on flight 784. We were told there was haze over LA and we needed to land in Tijuana Mexico to re-fuel and allow it to clear up. After sitting in the plane at Tijuana for 1 hr they told us the plane was no longer going to fly to LA so we could get off and figure things on our own or fly back to Guadalajara and be on standby for flights back. We were supposed to arrive in LA at 9.45 it is now close to midnight and we're stuck in TJ. The flight attendants did not try to accommodate us while waiting. They sat in the back on their phones. We waiting for at least 45 min before we were allowed off the plane then waited an additional hour for our luggage. At the airport there was no help and no assistance. We actually had to have family drive 4 hours to pick us up and I have 2 small children with me.","","","Economy","","","0.0","1.0","1.0","0.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Anne","United States","2014-03-12","JFK-MEX-ZIH and return. JFK-MEX on the red eye was completed on an older model 737 with no inflight entertainment (presumably due to the timing of the flight - depart 12.15am arrive 4.40am) but we were served a very nice hot sandwich shortly after takeoff. MEX-JFK return on a brand-new 737 - great plane excellent inflight entertainment and again a nice hot meal. The ZIH-MEX connection was slightly delayed but we were assured that a significant amount of passengers on the flight were connecting to the JFK flight. Sure enough about 18 of us were greeted by an agent upon deplaning in MEX and were escorted as a group to the JFK gate which was in the process of boarding. Excellent service throughout by both ground and cabin crews. Would not hesitate to recommend Aeromexico in the future.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Barrigan","United Kingdom","2014-04-22","SEN-DUB-SEN: Again very impressed with Aer Lingus Regional their new ATR aircraft are even better than before. Crew very attentive and flight on time both ways. Would definitely use them again instead of Ryanair from Stansted. Only gripe was hand luggage allowance. We were really restricted on what we could take onboard and had to end up purchasing another checked in bag so it was annoying when you see passengers with bags that well exceed the dimensions on their website carrying them on board.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Leonard","Ireland","2014-04-21","Dublin-Malaga 7th April EI 584/585. Booked flex fare as it includes lounge access bags etc on this particular flight. Aer Lingus use the the Airbus 330 so you can reserve the seats normally used in Premier Class (economy service). All good nice crew as per previous comments the IFE is a bit of a joke even in the premier seats the remote control doesn't sync with the screen and the touch screen has to be ""thumped"" to get any reaction. Choice of movies and TV was poor but I didn't take the flight to view movies used my iPad. Onboard wifi available at 11.95 euros per hour return flight same good crew but I felt a little stretched as they now operate with minimum crew numbers of 8 on board as against 11 when I last flew this route. One comment I do have to make ..there has been huge media coverage on Aer Lingus launching their new ""Bia"" inflight menu by celebrity chef Clodagh McKenna someone should point out not everyone in Ireland is as addicted to cheese Ms McKenna appears to be! Every single sandwich and snack has one type of cheese or another added even on the pre-order meals it's a choice of cheese or more cheese. I'm a great believer in not trying to fix something that wasn't broken. Your old pre-order menu and onboard menu was edible! Take a tip from other airlines purchase on board menus. All in all Aer Lingus are good.","","","Business Class","","9.0","4.0","5.0","2.0","2.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Fredrik Haglund","Sweden","2013-11-06","ARN-SVO-BKK return on A320/A333/B773/A319. Nice new planes and all on schedule. Food varied between fair and bad. No alcohol available due to past troublesome experiences with drunk passengers. Few smiles from staff but service good. IFE very good on B773. If food a bit better and wine available I would have rated a 4 star experience.","","","Economy","","5.0","3.0","3.0","2.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Hoornweg","Thailand","2013-10-23","AMS-SVO with KLM and SVO-BKK on A330 flight number AFL270. The airplanes are good however the transit service is really poor this might be because of the airport it is hard to figure out your flight gate and it is complicated to get information from the staff. Waiting hours are awful I expected to get some sort of cabin or something upon arrival but sleeping on the floor buying your own drinks is about it. I won't fly a non direct flight with Aeroflot anymore it's not worth the money you save.","","","Economy","","5.0","3.0","3.0","5.0","3.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Bazelian","Ukraine","2013-10-15","ODS-SVO-IAD Economy. Great value if you want a good price good food and don't mind not having the latest IFE or can read Russian newspapers. Security can be slow transferring at Sheremetyevo but then again international transfers at USA airports are slow too. Plane for about a 2 hour time to make transfers when in terminal D. Staff on the legs I was on were friendly and helpful. It helps a lot to speak Russian or at least some Russian words.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Gilmore","Ireland","2012-08-22","Belfast-Rhodes-Belfast. Clean Airbus A320. Both flights on time friendly staff but the 'meal' they served consisted of a dry bread roll with one small thin slice of ham which was dry. You were not allowed any drinks after the first round with your meal unless it was water.","","","Economy","","7.0","4.0","4.0","1.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Stamatios Anthis","Belgium","2012-08-20","As always excellent service professional attitude for both the ground staff in Brussels as well as the people on board on the BRU-CFU flight on 17 August 2012. I am a frequent flyer with more than 30-35 flights per year. Aegean is the top of my preferences for both my professional trips as well as my vacation. This time I flew with my dog and staff on the ground have been extremely helpful in making my trip troubles free. The service on board is much better from the competition in the Belgium-Greece route. There is a good meal as well as free drinks throughout the flight. The airbus was clean and nicely decorated with enough leg space. In a few words: Aegean was an excellent choice.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Bob Delamare","United Kingdom","2012-08-20","We flew LHR-Athens return. Outbound on a fairly new aircraft was acceptable; about average for economy in terms of seat meal and entertainment. Return on a much older smaller plane was ghastly. Seats were tight together like budget airlines and service to match; not a serious national carrier. We were delayed 2 hours on the tarmac at Athens. That was beyond their control but they did nothing to alleviate the discomfort. Children crying cramped seats all taken. It is at times like this one sees the true quality. If all goes well as on the way out it's OK if not and you are on the older planes avoid!","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Tom Wise","Argentina","2012-12-22","I'm a frequent business class customer although on domestic flights this 'business class' turns into 'club economy'. It is hard to understand that the most expensive seats carry the name 'economy' attached to them. The catering service is very poor excluding alcoholic drinks and real food which is replaced by sandwiches served in a a very 'low cost' style box.","","","Business Class","","5.0","4.0","4.0","1.0","0.0","","","3.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Walker","Australia","2012-11-19","Sydney to Buenos Aires. Was travelling on the great unknown with this airline so I kept my expectation's low. Plane full with lots of legroom for 18 year old plane. Food was ok with snacks and drinks which you had to get yourself. Great views of the Antarctica if only the staff would let us see most of the flight the shades were kept down. Bring your own entertainment but they did show a couple of movies. For $1200 round-trip plus 2 internal flights I really can't complain.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Eckerborm","United States","2012-10-29","After a six month assignment in Argentina flying almost only Aerolineas Argentinas and Austral I was pleasantly surprised with the experience. Almost 30 domestic flights and no cancellations only one significant delay (3 hours) due to airport strike. Service good to excellent free snack (5-8 dollar value to US domestic standards) beverages offered once or twice (even on flights under an hour) Flight attendants friendly and efficient. I am impressed it is now better than any domestic option in the US.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","B Yoani","Peru","2014-03-04","LIM-MEX-ORD economy round-trip. My only complaints are: 1) They forgot my vegetarian meal on LIM-MEX leg. The flight attendant brushed me off and just left without even asking if I wanted a drink or a regular meal. Never bothered to check and never came back. 2) They sold me a flight that had a 1.5 hours layover in Mexico City I wasn't aware of the whole customs-immigration-checking my bags again at MEX airport. If they know of this whole ordeal why would they sell flights with such short layovers? Food and service: Most staff were pleasant. The food was pretty decent and free drinks even alcoholic ones. The flight didn't have individual screens so there's only one movie option. They did have radio and gave headphones a pillow and a blanket. Overall it wasn't a bad experience. As a side note if you have a connection through Mexico airport and are pressed for time make sure you ask the personnel if you can't find something as its lacking some signs. The conveyor belt for my flight was in a separate room than most of the belts had I not asked someone I probably would've waited in vain.","","","Economy","","8.0","3.0","3.0","4.0","2.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Adriana Luna","United States","2014-02-27","Flight 636 on Sunday 2-23-14 (MEX to ATL). In Mexico City they wanted to weight my purse and wanted me to pay 2 kilos extra. Why do I have to pay if my belongings were under my seat? They don't accept dollars just pesos. I have never travelled on an airline that would weigh my carry on luggage or personal purse. The customer service reps at the airport in Mexico City were rude. Flight attendants were nice and helpful. I will never travel with Aeromexico.","","","Economy","","","3.0","1.0","3.0","2.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","D Thorger","United States","2014-02-18","ATL-GRU via MEX. Thought I'd found a good value on a business class ticket that would let me earn skymiles. Wrong! I flew in business both ways but only got skymiles one direction because of the ""class of service"". (The leg where I got stuck in the middle seat is the one I earned miles on.) ""Middle seat in business class"" you might be saying? Why yes. Not the seat I reserved when I booked but the seating chart at that time didn't even show a middle seat. Would not recommend don't plan to fly again myself.","","","Business Class","","5.0","3.0","3.0","3.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Downs","United States","2014-04-21","Tiniest most uncomfortable seats I have ever experienced! If you are tall forget any leg room or comfort! Unfathomable why arm rests do not totally lift up to increase possible passenger comfort! The chicken curry was frankly awful. Crew were more interested in socializing with each other than providing passenger service. There were times that the crew area sounded more like an Irish pub - loud and noisy! And then there is the fact that for all connecting Aer Lingus flights you must be re-screened for airline security! It took us an hour to clear Chicago security in order to make our connecting flight so allow additional time for this glitch! Aer Lingus may be a cheaper ride but I will not travel with them again!","","","Economy","","","1.0","2.0","1.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Zafrullah Hamzah","Ireland","2014-04-21","Dublin-CDG return this was on a flex fare so not really in business class as such as business class is non existent on short haul flights. While the service from the cabin crew was friendly and efficient I note several issues that management needs to address. Flex fare entitles you to access to airport lounges. This needs to be made stress free for passengers. This time I received the invitation by email but as I had changed the dates as I am entitled to do I used the original lounge invitation (as no new invitation came by e-mail). No problems encountered in Dublin but while in Paris the staff in the Icare lounge came back to me while I was sitting down and eating to verify that the original lounge invitation reference matched my flight reference. I don't blame her as she was very apologetic for having had to do so. Surely if this is an issue for ground staff Aer Lingus should send a new invitation when you change the dates. In some previous flights the invitation did not come at all and Aer Lingus did not reply to my queries and there were issues getting access to the lounge without this ""invitation"". Perhaps Aer Lingus does not really bother with this as most people don't really bother with paying the higher flex fares. However for those who pay they should get what they pay for without any stress. I would also suggest that if you pay this fare you should at least be entitled to one meal and one drink on your flight since the fare costs 3 to 4 times more the cheaper fares. I will continue to use Aer Lingus as I live in Ireland and I find their cabin crew generally friendly and efficient but I hope management takes note of my comments and suggestions. If they don't address these issues they may find more and more people opt for their competitors like Ryanair.","","","Business Class","","5.0","3.0","5.0","3.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Napier","United Kingdom","2014-04-19","Our flight from Belfast to Malaga was cancelled on the 8/4/2014 reasons unknown and we were moved to the 9th. This was unsuitable so I called the customer services and without any hassle we were moved to a flight departing Dublin for the original date. When we checked in via the self check in machine our pre booked seats had changed and when mentioned to the desk staff they quickly corrected our seats back to the original with a sincere apology. The morning flight was on an A330 the advantage to this was we had IFE for the short 3 hour flight but it was a welcomed bonus. Crew were friendly and accommodating to any request and seemed to enjoyed serving the customers with a smile even when it was a full flight. This was a faultless flight in every respect arriving at destination bang on time. I really can't fault this airline every single employee I had connect with either from the call center to the gate agents to the cabin crew made us feel welcomed. It is a shame that the return flight from Malaga to Belfast left to early for us otherwise I would have made this a return trip.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","N Cortez","United States","2013-10-15","First the entertainment system did not work both coming and going-making a very long flight. The windows were dirty with grease marks from prior passengers. I requested vegetarian meal six months earlier but was told they did not have any and received 1 small salad and cup of fruit for meal next meal - nothing! The flights also took off late for each leg of our destination. Although price was good I would pay more for another airline that had working equipment and clean plane.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Kyle Brown","United States","2013-10-09","Roundtrip from Dulles International Airport to the Czech Republic stopping in Moscow. Dissatisfaction is the word that came to mind repeatedly during these series of flights. The food was excellent. Served on time and hot on each of these flights. Very consistent. The cost was excellent compared to other airlines offering the same trip. It was downhill from there. Of the total 4 flights required to make this trip zero were on time. Every single flight left late. This is clearly a normal practice for this Airline based on my experience. The initial flight to Moscow from Dulles (10 hours or so) had no working video displays for entertainment. There was working music but the headphone connector on the seat was shorted and would barley play sound in mono and only if held in a certain position. After landing and proceeding to the terminal in Moscow there was complete chaos. The airport appeared to be clean and new with lots of English signage however some of the people working in the terminal seemed to be avoiding anything that resembled being helpful. Most seemed to have attitudes for some reason. Russian passengers herded like cattle to the tiniest security checkpoint area that I have ever seen. There were 4 lanes for 300 people. The return flight was worse. After I reached Moscow from the Czech Republic there was more herding to the security checkpoint. This time a customs representative sat at a desk near by reading a book as a few hundred people waited in lines that barley moved. I asked the person reading the book if I was standing in a special line or something since the signs were not in English she responded that I should find another line in a tone that indicated the I was disturbing her. I eventually wasted an hour before I discovered that I was in the area of customs for domestic flights and not international. The International flight area took 3 minutes to process. This theme of herding and poor manners played out at every airport except for the final destination back in the US. I will never fly Aeroflot again. I would never recommend this airline to anyone.","","","Economy","","5.0","3.0","4.0","5.0","1.0","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","L Ruggeri","Hong Kong","2013-10-07","Moscow-Hong Kong flight was well below my expectations. Terminal F has been revamped with too many shops and not enough seats. Passengers camped on the stairs and the floor. As there were other flights to China departing from nearby gates almost at the same time one can only imagine the pushing shouting and queue-jumping. Allocating more space to people and less to shops would help address the problem. We boarded on time but some passengers had so many duty-free shopping bags that overhead storage soon reached maximum capacity. Tempers flared departure was delayed. I had to keep my backpack under the seat thus reducing that precious little space. After takeoff we were told that the entertainment system was out of order. No films no music no games. nothing. I had ordered a vegetarian meal at the time of buying the ticket online 6 months earlier and this is usually a very tasty Asian- style hot meal. This time my name didn't appear on the flight attendants' list despite being clearly indicated in the electronic ticket in my possession. Flight attendants ignored the issue and just apologized for the mistake. The best they could offer was a normal tray with two small salads instead of one. A few hours later when they served breakfast I realised that 2 out of 3 standard options were ok for vegetarians. Why wasn't a breakfast tray offered to me at dinner time? Flight attendants started serving tea and coffee. Due to turbulence they had to stop serving hot drinks and at least 100 passengers were left without any hot beverages to accompany their breakfast. The turbulence ended but serving hot beverages was never resumed. All in all not the best experience.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Maria McCarthy","United States","2013-10-03","The servers were very professional and efficient and the planes were good. Our flight out of St. Petersburg was a disaster due to the lack of communication and inattentive flight representatives. We were booked on a 6.30 am flight to Moscow and were finally rebooked for a 2.40 pm flight. We were at the airport at 4 am and the plane left at 3 pm - that's 11 hrs in the airport. We missed our connection from Moscow to NY finally arriving in Orlando with no luggage. It was a nightmare.","","","Economy","","5.0","4.0","1.0","2.0","4.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Freeman","Greece","2012-08-19","I flew ATH to Corfu on full A320. Aegean are a world class airline as far as domestic flights are concerned but I was very disappointed with service on this flight. Due to Business Class being full 5 rows of economy didn't get served a refreshment at all on the flight. This is very poor cabin management. The crew were taking their time fully aware that they'd never get the service done. Even thought it's just a drink it left a very poor taste in my mouth from a PR perspective especially when they tried to blame bad weather.","","","Economy","","4.0","3.0","2.0","1.0","4.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Rebecca Sachs","United States","2012-08-16","First time on Aegean for a family of 4 to go from Istanbul to Athens. Lines at airport moved fast no hassle on luggage flight left on time and arrived early seats were fairly comfortable and to our surprise we were offered a generous snack even though the flight was barely an hour duration. Overall superior in quality and service than any of the domestic flights we have taken in the US.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Kym Streeter","France","2012-08-16","Paris-Athens-Mytilini. Compared to the competition this is the only option for Greece. Friendly service good hot food at lunch and evening flight with wine seat comfortable aircraft modern clean and on time. Overall very good.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Riley Pham","Vietnam","2015-06-20","My  flight on 1st June from Algiers to Lisboa (Portugal) was a nightmare. The check in was extremely slow and the sequence of spot check was complicated. All forms were in French and fortunately I knew some words, but most of the guests got confused. The aircraft was very old and food was lousily prepared. The toilet was like a public non-cleaned toilet for years. Seats were not comfortable and some could not be reclined. But the captain and crew were nice, particularly since they knew I was from Vietnam and they talked in both french and english nicely. Appreciated when they found the lost wallet of my friend. ","Boeing 737","Business","Economy","Algiers to Lisbon","3.0","1.0","3.0","2.0","","1.0","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Steven Thomson","Australia","2012-10-25","Sydney to Buenos Aires then to Santiago and return. Flying to and from Sydney the seats were very hard and uncomfortable. The plane seemed very old. Inflight entertainment poor quality TV and screen. Food was just bearable. The only flight that left on time was the one out of Sydney. First and last time flying with AA. Delay in BA to Santiago due to not wanting to fuel the plane in the rain. Delay from Santiago to BA no idea why. A supposed delay of 22 mins which turned into just over an hour from BA to Sydney which caused me to miss my connecting flight. So overall not happy with the experience. Also trying to check in at Santiago to fly to BA took the check-in lady well over half an hour. Real disappointment for a holiday I had waited 1 year for.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Brian Bauman","Australia","2012-10-08","Sydney to Buenos Aires return. The aircraft used for this route are old but seats are as comfortable as other airline's with more legroom than most. The meals were adequate if not great with ample self serve snacks. Drinks available throughout the flight and the service was polite and friendly. Taking my own entertainment (on a tablet) was no problem considering the savings being made on the price of the tickets compared to the prices charged by the competition. I also caught several Aerolineas regional flights in South America on new aircraft as it is are in the process of adding new aircraft to its fleet.","","","Business Class","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Blair McRae","Australia","2012-10-08","We flew on direct flights Sydney to BA return in September 2012 - the attraction of a lower business class fare than competitors and a direct flight swayed us into trying the airline. The outward flight left early from Sydney and arrived early in BA. The return flight left 30 minutes late but picked up the time on the way home. On both sectors the service was prompt and efficient. Food and wine was good but not presented as top tier carriers would present. The entertainment system was archaic limited and not on demand. This is well documented by other reviewers. We took kindles and an ipad and once we watched one movie we were quite happy to read and play. Views of the Antarctic ice sheet also kept us amused on the way home. Seats are old style business but we did sleep nearly 9 hours on the night flight on the way over. If this one experience is the norm for this sector I would recommend the business class offering given the price advantages - you can overcome the most significant weakness (IFE) by buying movies for your ipad and you can buy plenty for the saving in air fares.","","","Business Class","","8.0","3.0","4.0","4.0","1.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Saxena Abhinav","United States","2014-01-24","I booked my trip to Santiago de Chile from San Francisco with AM just because they were skyteam partners. The inflight service was great. I was allowed to priority board with my delta silver status. I even got access to skyteam lounge in Santiago without asking. Food was a bit of a let down especially since I requested a vegetarian meal. Other than that the entertainment was good not hundreds of choices but I found the selection of movies and programs fresh and entertaining. All four legs of the flight were on time and staff were very helpful. Even though I didn't know any Spanish I was able to communicate which is often a problem. Overall be it luck or their usual code of conduct I had a great experience with AM and would recommend to any one. Economical and comfortable despite a 16 hour trip.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Simon Tang","Hong Kong","2014-01-20","Los Angeles - Mexico City - Cancun / Merida - Mexico City - Guadalajara - Culiacan - Los Angeles. Staff not terribly helpful. I was initially booked on Los Angeles to Mexico City via Hermosillo with only a 45 minutes connection in Hermosillo. Was told by the staff at check-in they were not sure if that is sufficient time for me to make the connection but they would not change my flights because that's the way the ticket had been issued. In the end they changed it because the Los Angeles to Hermosillo flight was overbooked. Guadalajara to Culiacan departure was late so along with a couple of passengers we missed the Culiacan to Los Angeles flight. All the announcements for the late departure from Guadalajara was only in Spanish though when asked one of the flight attendants would occasionally kept me updated. Passengers were given the option of flying via Mexico City arriving about 12 hours later or to continue on to Tijuana and making our own way to Los Angeles at our own expense. Check in was very slow on all flights. Seems that for most of the departures in Mexico there is a system for printing your boarding passes at the machines in the airport but even then the queue for bag drop itself is at least 1 hour long including in Mexico City. The domestic lounge in Mexico City was reasonable. Hot food station (soup) was manned by staff. Was not particularly impressed by how the waiting staff asked for tips twice (once before serving the soup and once after serving the soup at the counter) when all they are doing is their job.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Peter Huurman","Netherlands","2014-01-10","Flew the new 787 in business class from Paris to Mexico city on Dec 19th. Flight attendant refused to speak English. Served dinner about 45 minutes later than in economy class meal was lukewarm. Exactly 5 minutes later she showed up again noticed that I was still eating and asked me if I was done. The reason became clear right after desert was served. On this 12 hour flight there is only service in the first 2.5 hours and in the 90 minutes before landing. 8 full hours there is no flight attendant no drinks no snacks. They expect you to sleep and not bother the flight crew. If you can't sleep it will be a long flight. Entertainment is very limited. Movies in the section new are at least a year old. You have about 10 to choose from. Watching out of the window is prohibited by AeroMexico. The windows will be darkened 15 minutes after take off until 5 minutes before touchdown. Service was better in economy class on this flight. Expect AeroMexico business class at the level of ""Premium economy class"" on any other skyteam airline. For sure not worth the extra money.","","","Business Class","","4.0","3.0","1.0","3.0","2.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Luz Ramos","United States","2014-01-07","GDL to LAX. It was a very pleasant flight for many reasons. Staff were very friendly and willing to help with any question. The food served was good for a 3 hour flight. They served yoghurt with cookies and fruit. There was inflight entertainment but no option all that there was available is what they played. Overall I really liked this airline and am willing to fly with them in the future.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Michael Elric","United States","2014-04-19","Honeymoon's are supposed to end nicely! Not with Aer Lingus being 2 hours late to Chicago and missing all flights back to Los Angeles. The ladies who work there are so unhelpful. They made us run to a flight that was taking off in 20 minutes and gave us a voucher to a holiday inn if we don't make it. Of course we didn't make it! We had to go through security all over again! Their phone lines go down at 9.45 ET which means when we call after missing the 8:05 flight to LA they're closed they put us on an infinite loop hold! Flight and airport wait time total was 14 hours! Now we're just stuck in Chicago and wouldn't have been if anyone would have put in any real effort in to get us home like putting us on the 9.25 flight that would have given us plenty of time to get to the terminal from international. Instead of doing what was right they did what was easy. Truly sad and disappointed in the customer service of Aer Lingus.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Matron","United Kingdom","2014-04-14","We travelled from Manchester to New York via Dublin. On the way out the TV's were not working they reset them several times and still didn't work. Food was very poor so advise taking a sandwich with you. Loads of free pretzels for some reason which were horrid. No choice of snack and a very small orange juice break. Coming back we had paid for an upgrade for our seats we were shocked to find ourselves in the middle row of the plane no where near our allocated seats. Complained to air hostess who said they had changed the plane so therefore had been downgraded. No compensation and certainly no refund. Eventually after 2 months complaining we got our upgrade money back no compensation for the stressful flight home though. Also on the way back the movies were constantly interrupted with news of Aer Lingus charity work and asking for money. I had no issues donating the rest of our dollars but would have done so without being asked 10 times.","","","Economy","","","2.0","1.0","1.0","2.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mary Anne Zera","United States","2014-03-28","I've been to Ireland 6 times in the last 10 years and have always flown Aer Lingus. The first time was lovely then United Air got involved and things went completely down-hill. This last trip was horrid. I don't know how anyone could find the seating even close to comfortable. I weigh around 108 lbs and was traveling with my 145 lb brother the seat felt like concrete. Like one of the other reviews I have to sit on the pillow. These retro- fitted planes are the pits. The seat in front of me was 12 inches from my nose (the screen was basically in my face.) The arm rests don't fold all the way back so you have to be a circus contortionist to get out of your seat. Two people cannot pass one another even if they're going sideways. An older gentleman literally fell into what was luckily an empty seat trying to get back to his seat. The flight attendants were pleasant enough except for one male who thought he was ""large and in charge"". The food was the usual stuff basically it was edible. My brother needs a cane for walking and were with the other handicapped to get on the plane on the return flight. Unfortunately we ended waiting 20 minutes in the cold ramp thing (can't think of the right term) that leads to the plane while cargo was being loaded. That's right cargo not luggage. Yep the people who need canes and walkers were standing around for 20 minutes. As for the entertainment it didn't really matter since I can't look at a screen that's right in my face.","","","Economy","","2.0","1.0","4.0","3.0","0.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","K D'Ambra","United States","2013-10-02","Our flight going over from JFK to Moscow was good as well as the food. However on the way back home from St. Petersburg is where all the problems started. Our original flight was delayed 12 hours which meant missing all our connections. We stood in line for 5 hours. The service at the airport was horrible. No one would help us get a flight. After many hours different lines talking to many representatives we made a call to our Travel Agent and the Emergency help number that we had. Only after these calls were we able to get another reservation home. The flight was fine but the on ground service is far from good or caring.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Marina Michurina","United States","2013-09-25","Sep 13 2013 back from Russia to the USA. Flight 1481 Moscow-New York. I have been travelling Aeroflot for many years but I have never had such an uncomfortable seat in my life. Seems like the seats were designed by Gestapo for torturing passengers for 10 hours. Short narrow leaned forward! I will never understand the purpose of the head piece which makes your head protrude forward even more unless you are more than 2 meters tall. I felt very uncomfortable and tired. It was especially bothersome due to slow food service (it took the flight attendants about 2 hours to serve lunch and tidy up).","","","Economy","","7.0","1.0","3.0","4.0","5.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Tom Bright","Hong Kong","2013-09-22","SVO-HKG in the new 777-300 ER. Comfort is fantastic - I would say much better than even Cathay new business class let alone European airlines. Staff attention great. Food could be more imaginative and refined but generally very good quality. Lounge at SVO old terminal F is incredibly old and not good. I would recommend taking a short walk over to the lounge in the new terminal E instead. Aeroflot making a strong effort in long-haul business class to get closer to the leading airlines and is on the right track!","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Somarakis","Greece","2012-08-13","SKG to HER. Flight was on time! The plane an A320 Airbus was new and clean inside/out. Cabin crew was pleasant and caring the on board service was good even though the flight was just 1 hour. Seats were comfortable and you have the option to check in online! I have flown many times domestic and abroad and am always satisfied.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Antonis Asprakis","United States","2012-08-06","ATH-FRA. Another great experience with Aegean on a clean and relatively new aircraft with a meal served by polite and caring crew. Although a moving map was displayed throughout the cabin a movie or some other form of entertainment would have been appreciated for this 3-hour flight (I flew Aegean to London before and a movie was shown). Regardless this airline is a pleasure to fly.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","C Smith","United Kingdom","2012-07-25","London Heathrow to Larnaca. Among the most attentive and pleasant crew I have come across. Clean and new airbus food service was very good. Drink service frequent - around 5 times for a 4.5 hr flight. Overall very welcoming and pleasant.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Ilyes Dez","France","2015-06-16","Lille to Algiers. The flight has been delayed (2hrs), but the Air Algerie's airport workers gave us some sandwiches and soft drinks to apologize for the delay, a good point. The cabin crew were very professional. The aircraft (B767) was clean and in a good shape. The meal was excellent. Tea, coffee, and soft drinks have been served inflight. We landed smoothly at Algiers. The ticket price was good, and includes in it 30kg of luggage. A very good experience with Air Algerie.","B767-300","Solo Leisure","Economy","Lille to Algiers","8.0","4.0","5.0","5.0","","4.0","","4.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","B Kenzi","Italy","2014-03-03","ALG-CDG-ALG Dep 14/01/14 Ret 21/01/14. Very nice trip with my wife and my son (2 years old). No delay B737-800 sky interior not very clean and the cabin crew are not professional. Very good meals and wine. The price was cheap (450 euros for 2 adults and 1 child).","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Andre Polli","Brazil","2014-03-03","Had a scheduled flight from Algiers to Annaba at 10.30 and a return flight at 17.30hrs. Algiers to Annaba 4 hour delay no explanation no assistance was supplied. Annaba to Algires 2.30 hours delay no explanation no assistance was supplied. Old and dirty planes FA's neither friendly or helpful. Ground staff very unfriendly did not speak English either.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Neil Cluff","Australia","2012-09-16","A340-200 SYD-EZE. I felt like I have stepped back in time when flying with this airline. They need to update the seating in the older aircraft. Very little attention is paid to safety carry on bags were left unsecured on seats during take-off. Seats were broken and reclined without pushing the recline button. Despite the seats being broken passengers were permitted to use them. There was no personal entertainment and it is strictly bring your own. Before and soon after take-off the cabin became very cold. Approx 1 hour into the flight the seat belt sign was turned off for the first time shortly after staff delivered the food. There was no choice of meal (chicken or red meat) let alone a vegetarian selection. After dinner the food trays were collected and the lights turned off and all passengers were expected to sleep. The staff must have also turned up the temperature as the aircraft cabin became very hot and stuffy. The flight was 14 hours and passengers were expected to sleep 10 of those hours. Approx 2 hours before landing the lights were turned back on we were fed again and the cabin became very cold. Trays removed just in time to land in Buenos Aires. Staff were seen at the rear of the craft playing on laptops and not offering any drink runs to passengers.","","","Economy","","2.0","3.0","3.0","1.0","0.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Williams","Australia","2012-09-06","FCO (Rome) - EZE. The lack of IFE was an obvious flaw but my tablet computer lasted the whole journey so it was ok. The food wasn't great but the white wine was superb. Staff were very nice and even though I was Australian flying from Italy they all spoke perfect English. Flying Aerolineas was very much what it was like to fly domestic in Australia in the nineties - not great but bearable.","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","U Grant","Australia","2012-09-04","I recently flew with AR on the new direct SYD-EZE service. I must say after reading the previous reviews here that I was pleasantly surprised. Flights were on time cabin crew were friendly (more so on the return leg) seat pitch in economy was actually very good cabin was clean and tidy. Yes there are no back of seat entertainment screens but for the price you cannot expect 5 star services. If being entertained is an issue bring your ipad or a good book! Food was OK. On the return flight after dinner service sandwiches were self- served from the rear of the cabin and it would be beneficial here to at least offer a selection (for us veggies rather than the ubiquitous ham and cheese). Overall the flight was as good as any for the price – in fact the worst part was actually going through customs at EZE  which took well over an hour. I thought I had landed at LAX! Overall I would recommend this airline if you are after a well-priced airfare – just don't expect 5 star amenities services for a 3 star price.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Butcher","Australia","2012-08-28","I flew from Lima to Sydney via Buenos Aires. My flight in Buenos Aires was delayed 1.5 hours but Aerolineas did not communicate with us at all! They announced a couple of times in Spanish thank you for your patience but that was it. Finally when we boarded it took another hour to take off! The people on my flight were complaining of the terrible service they had already experienced with Aerolineas. When I arrived in Sydney I had missed my connecting flight and so had half of the passengers I was with. We all had to pay for new tickets to our next destination which cost me $170 to Melbourne! Their entertainment was poor they played the same movie over and over and when passengers asked for help staff ignored them! Pretty bad service is an understatement.","","","Economy","","4.0","3.0","2.0","4.0","1.0","","","4.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Nathaniel","United States","2014-01-02","I had an excellent flight from MEX to JFK on New Year's Day on one of their new 787s. Check-in staff was helpful and well-organized. We boarded and left on time. Cabin staff was professional and friendly; the breakfast frittata was great and there was a variety of movies to choose from during the flight. They even offered wine in Economy Class. The 787 is a great plane and flying in this plane was a great experience. We arrived at JFK 30 minutes early.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Nathaniel","United States","2014-01-02","I had a positive experience with Aeromexico from JFK to MEX via Cancun on Christmas. JFK check-in was efficient with no extra fees for checking a bag. They also served complimentary breakfast which was a decent omelette. Cabin staff was friendly and professional. We left and arrived on time. I had a 3-hour layover before taking a flight to Toluca (at a bargain fare) and asked Cancun check-in staff if I could change that leg of the trip to MEX. I was switched to an earlier CUN-MEX flight at no extra charge. The aircraft from CUN to MEX was brand new and spotlessly clean. We left and arrived on time.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","L Cassady","Mexico","2013-12-09","Oaxaca / Mexico City / SFO. After my last traumatic experience with AeroMexico I am not looking forward to my next trip next week. This really is the last time I will fly with them - going to pay more for United flights that go through Houston. It was amazing to read some of the reviews below that mirrored my experience. I missed a $150 flight and had to pay $600 to rebook! No sympathy. I was there at the gate 2 hours early so it wasn't that I was late. I hadn't got my passport stamped by immigration because I didn't see the table and even though I was told I had time to go get it stamped and I ran they closed the gate and I missed the flight. All the employees I dealt with were very cold and even seemed to take pleasure that I had missed my flight and had to buy a new ticket. There are so many bad reviews here that I hope others will refrain from using this airline until they adopt a more user friendly attitude.","","","Economy","","","2.0","1.0","1.0","0.0","","","0.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Barton","United States","2014-03-18","3/4/2014 flight to Dublin. 3 of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. Since you have to change terminals and go through security again this layover is just unacceptable. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus staff at the gate take no responsibility and show no empathy for this issue. It should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. Then to make it worse on our return flight they canceled my friends upgraded meal. Their logic was ""well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal"". I agree with the post about the seat arm rest not going up. Not because you can't spread out but because you cannot get out of your seat to go to the bathroom. Bottom line never again and I would not recommend Aer Lingus to anyone.","","","Economy","","3.0","1.0","4.0","4.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Clarke","Ireland","2014-03-04","Round trip to New York (EI 105/104). Flight out on time and the food was pretty decent I had upgraded my meal choice. Pretty quiet flight not too busy and plenty of space to stretch out although the middle armrest not lifting up all the way is pretty annoying if you're trying to spread out a bit. Fantastic crew. Return flight was fine food not as good and again great crew. However why is this flight scheduled to leave at the time it does (5.30 pm) and then arrive into Dublin 5.5 hours later it's fast but when you land in Ireland it's still only 11 pm in NYC. If the flight is that short and apparently it regularly is then could it not be scheduled it to arrive in Ireland the same day as it leaves NYC. Also I think it was a surprise to ground crew that we got back so early as we had to wait 50 mins for bags to arrive. Aside from that though good round trip.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Harvey","United Kingdom","2014-02-25","21/2 9pm EI249 Friday evening Gatwick flight. Usual appalling slow boarding due to passengers having too much hand luggage and no common sense. The seats were smaller than Ryanair and for some unknown reason tilted so it was like we were going to be launched into the sky. The whole flight was extremely uncomfortable and hot. Out of interest can Aer Lingus passengers not count as they seem to have trouble working out where their seats are? Also one case and one piece of hand luggage seem to be interpreted as one case and ninety five bags.","","","Economy","","2.0","1.0","4.0","3.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Thompson","United States","2014-02-24","Flew JFK to LHR with family of 5 and overall was very satisfied. Transatlantic flights were not full and the whole family had extra room. Only irritating issues were too many announcements which kept everybody awake and seat armrests which do not come up all the way allowing one to stretch out over empty seats. Dublin to London flights were also good. Although we would have preferred direct flights the savings going through Dublin were substantial and well worth the slight inconvenience plus on the way home one goes through Immigration in Ireland which works very well.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Michael A Bogdanovskiy","Israel","2013-09-19","In the last year I have flown TLV-SVO and return about 5 times. Good service very friendly staff new aircraft's - every time I have had very good experience.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Vlad Alexeyenko","Canada","2013-09-15","Flew YYZ-MOW-YYZ. Both flights were excellent. Sheremetyevo airport very modern comfortable there was barely any line-up for customs and security screenings. Security was painless compared to the US and Canadian ones. Food was great I asked for an extra meal on both flights and they gave it to me. The offered wine for free in economy class. FA also friendly. The only concern is the delays. When I flew there the delay was 40 min on the way back the washroom broke down in the aircraft so the delay was 4 hours. They gave us meal vouchers so we got free food at SVO.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Shatskikh","United States","2013-09-11","On September 7 2013 300 hundred people with small children were kept for 4 hours in Sheremetevo because the aircraft and crew were waiting the group of transit passengers. (Flight SU 0102). It was the difficult long flight to New York - 9.5 hours plus 4 hours delay. Many passengers among these 300 hundred people lost their connections. It is shameful. My seat was between two large men and it was very uncomfortable I had only a half seat for myself. I will avoid Aeroflot flights since this event.","","","Economy","","","1.0","3.0","3.0","4.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Rudge","United Kingdom","2012-07-24","LCA-LHR on a nice clean A321. Aircraft left Larnaca on time cabin crew looked smart and were polite I had paid only £80 for my one way flight value for money was excellent as all drinks and food was included. Although cabin crew only came round I think 3 times on the 5 hour flight drinks were available on request if needed and cabin crew were happy to serve from the galley. In flight meal was average I find catering on all flights from Larnaca not that great! Seat was comfortable and I had plenty of leg room pilot kept us updated on arrival times and the weather back in the UK which is always nice to know you're going to land bang on time. Despite the bad weather in London landing was probably the smoothest I've ever had on a flight didn't know I had touched the ground! Just wish A3 didn't fly into Terminal 1 at LHR as its not that great and is rather run down other than that Aegean cannot be faulted. A great little airline and I will definitely fly with them again to Greece or Cyprus!","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D Rat","Australia","2012-07-16","Flew Aegean to Santorini late June. Short and sweet flight. Cabin crew were professional and aircraft very clean. There was no food and inflight entertainment because of short flight nice gesture providing passengers with a light refreshment.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","3.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Olivier Dussault","Belgium","2013-08-14","Flight Paris CDG - Algiers. Flight was more than 3 hours late and no explanations were given by the Air Algerie ground staff. The aircraft was old and very dirty. Food was still on my seat. Cabin crew were very unprofessional and not friendly at all. Food was ok. Only one toilet was in service. I will never fly again with Air Algerie.","","","Business Class","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","V Dufour","France","2013-05-28","Paris to Algiers then to Ouagadougou and back. Overall I found this airline good value for money: they are cheap and offer minimal service. The aircraft's were old but kept in a good state except for the washrooms which were disgusting. Seats were rather comfortable. On the Algiers-Ouagadougou leg 1st class seating was attributed randomly to economy passengers. The meals were excellent even on the shorter Paris-Algiers flights. The food is halal but wine is available. Of my 4 flights only one was late by about one hour. No information whatsoever was given while we were waiting but the crew apologised once we were let in.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","C Zacher","Germany","2012-11-12","Nov 1 Algiers-Ghardaia by ATR 72. 1 hrs late departure due to late arrival of the aircraft. Confusing as destination ""Oran"" was shown at the departure gate. Flight full. Some biscuits water and a soft drink was provided. Announcements in French and Arabic only. It is a domestic flight but on arrival and departure immigration has to been cleared. Return Nov 3 Flight on-time long wait for the luggage in Algiers because of a parking problem. Airline recommended as flying is better than 10 hrs by bus.","","","Economy","","9.0","3.0","3.0","3.0","0.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","T Adelaide","Australia","2012-08-28","SYD-EZE-SYD. Plane is an older A340-200 - without personal IFE - just a main screen. Economy class seats were generously sized and I was offered an emergency exit seat from SYD-EZE. EZE-SYD was a standard economy class seat. Plane departed on time from SYD-EZE and again EZE-SYD. Staff friendly and always walking around. Food was edible but there wasn't much of it. A small self-serve bar in the galley provided water and snacks during the flight. Both flights the plane landed on time and overall was a pleasant experience. Despite being limited in features I got from SYD to EZE and back cheaply comfortably and if you bring your iPad/iPod you'll be entertained. If there was no price difference between AR and LAN/Qantas etc. consider going on the latter. But AR isn't a bad airline provided you've got some personal entertainment on the long 13-15 hour flights. One final point - the AR website is incredibly hard to navigate and use. Calls to their SYD call centre go without answer.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Aditya Vashishta","Australia","2012-08-28","Well after hearing a lots of negetive comments about Aerlineas airlines I was a bit apprehensive but the fare was almost half from MEL-RIO. I found the service better and aircraft was old but with more legroom. The crew was also good and trying to help passengers as it was a long flight of 16 hrs. Food was OK and they should improve their entertainment service. Overall we enjoyed and would definitely go again.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Smith","Australia","2012-08-20","They delayed my flight by 3 days and were incredibly rude and unapologetic. I was supposed to fly from Sydney to Buenos Aires via Auckland and Santiago. I turned up at the check in counter in Sydney and was told the flight would be delayed because the plane hadn't arrived yet from Auckland but it would only be a couple of hours. When I returned they said the plane would not be arriving after all and that we would not leave Sydney for another two days. Staff were rude and unhelpful and once we were taken to the accommodation we didn't hear from them again except for a piece of paper under the hotel door telling us to be ready at 5am. After two days we went back to airport there was no staff member there and we had to go from counter to counter trying to find out which flight we were on. After finally checking in and going through immigration we were at the boarding gate when we were told that we would not be flying out after all as there was no plane to meet us in Auckland. No staff representative. I ended up changing to LAN Chile who were excellent.","","","Economy","","1.0","0.0","1.0","1.0","0.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Ahmad Daoud","Australia","2012-07-26","Return flight (Sydney-Buenos Aires). The fare was really competitive. Flight left on time from Sydney to Buenos Aires. Food was below average (Fish and rice for dinner and very small sandwiches for breakfast and middle snack). On board entertainment is the worst entertainment I have witnessed. Flight attendants were nice. On my way back flight delayed 30 minutes. Food was good (Chicken and rice for lunch. Croissant tea and fruits for breakfast and small chicken sandwich for middle snack). On board entertainment was better than the first flight. Pros: Excellent price - On time flights - Friendly staff. Cons: No personal entertainment nor good screens - Bad food on first flight - Staff didn't allow me to use my iphone in flight mode - not very tidy (though not dirty).","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Christian Sagstetter","United States","2013-12-09","ATL-MEX-ATL in addition to my earlier review I want to add the 2nd part of worst experience I had. Redeeming my skymiles I booked ATL-MEX a new ticket as Aeromexico was not willing to rebook me. At the end of my business trip in MEX I tried to check in for my return flight but I learnt that they have an internal policy that if you are not on your first flight they cancel your booking for the second flight. To get home I had to buy another ticket. The SkyTeam should really choose their codeshare partners more wisely. Never again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Christian Sagstetter","United States","2013-12-05","ATL-MEX this was the worst experience I have ever had with an airline. I was on time (1.30pm for a 3pm flight) at the check in counter and was sent to another counter Delta. When I was turned away there as well and sent back my flight had been closed for 5 minutes and nobody could help to get me on or even rebook me to the next available flight. After being stuck at the terminal for over 5 hours hanging on the phone with travel agent and Aeromexico I had to leave home again. I was told to go the next day to the check in counter where I again was told to pay a penalty to get rebooked. I redeemed my skymiles and booked another ticket.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","David Alexander","United States","2013-11-27","I had a great experience with Aeromexico on a round trip from Las Vegas to Guadalajara. The aircraft was very clean. The loading process was efficient and quick. The flight attendants were very professional and all were bi- lingual. The entire staff of Aeromexico were pleasant and concerned with customer satisfaction.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Francesca Jones","United Kingdom","2013-11-15","Flew London to Mexico City no entertainment on 12.5 flight! Very uncomfortable no footrests and not a lot of space. Staff on the way back were rude and impertinent when I asked for a 3rd glass of wine (thimble sized) we were curtly told that we would not be served drinks for 9 hours and that you're only allowed 1 or 2 drinks which is new to me. Staff seemed reluctant to do any work and viewed it more of an inconvenience than their actual livelihood. My seat didn't recline so spent 10 hours on an overnight upright. Food was rubbish as well.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mark McCullough","United Kingdom","2014-02-14","BHD-LGW A319 January. Perfectly acceptable short flight with friendly crew. Boarding is slow because all managed by just 1 person.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan McGaughey","Ireland","2014-02-14","Flew with Aer Lingus round trip Dublin-Gatwick this week. Very pleased with the service overall. The outbound flight on Tuesday was lightly booked and we got away early. Terminal 2 is very pleasant to use and even the security area was moving quickly. This was the first time I had used the pre-order meal service and it worked well in getting the breakfast before the main cabin service began. It is good value and I would estimate that about 10 of the 50 or so passengers had pre-ordered. Coming back was even easier at Gatwick airport and this was an almost full flight. The cabin crew were especially good. I ordered tea and the cheese board (could do with a little more cheese). Weather was bad coming into Dublin in the aftermath of the storms and I could tell we weren't going to be able to land from the approach and just before touchdown we went on a go around. The Captain came on and was very re-assuring and explained what had happened and again the cabin crew were very reassuring in making the extra safety announcements. Nice experience and nice product and great crew.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J French","United Kingdom","2014-02-04","MAN-DUB return. Outbound delayed an hour due to problem with something in hold and had rubbish on floor when boarded return delayed almost an hour due to knock on delay. Attendants were nice both journeys.","","","Economy","","6.0","4.0","4.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L Webb","United Kingdom","2014-01-28","CWL-DUB and DUB-CWL flight EI3291 29/10/13. Outbound - The flight attendants always had a smile and were very helpful throughout. The only negative thing about the outbound flight was that there was a mother that did nothing but shout at her kids from the moment we took off until the moment we landed and when your flight is at 8.30 in the morning it's the last thing you want. Inbound flight DUB-CWL flight EI3298 31/10/13 - we left Dublin later than scheduled due to the fact there was a technical fault with a light in the cockpit and could not take off until it was solved. Within minutes engineers were onboard and both the captain and flight attendants kept us up to date with what was going on and reassuring us that everything was going well. The flight attendants on the inbound flight were much friendlier and talkative which is a great thing to have on an airline. Even though our flight departed late we landed just 5 minutes later than scheduled. I have recommended this airline to family and friends and actually me and a friend have booked to go back to Ireland with Aer Lingus on the new BRS-SNN route in April! Looking forward to it!","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","David Williams","Canada","2013-09-03","We flew JFK to Moscow and the returned St Petersburg through Moscow to JFK an 8 to 9 hour flight. All aspects were better than most carriers I have flown. Check in was professional the flight attendants were attentive the two meals served and the food tasted good to very good. The plane an Airbus 300 as I recall was clean and in good condition. The entertainment system gave free movies (free ear buds handed out) music and TV. The luggage arrived with us. The connection in Moscow was easy. I have only good things to say about my experience with Aeroflot. I would absolutely fly them again and the cost was about 1/2 what it would have been on Air France.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Sargeant Alan","Australia","2013-09-01","Krasnodar - Moscow - Omsk. Check-in in Krasnodar was chaotic and no drop bags and run counter. (It was peak summer season). The actual flights were OK. I received my preferred seats on both flights and quite good English spoken by cabin staff. Reasonable meals were served on both flights evening though the Omsk sector started at 1.40 am. Both sectors were fairly well on time although departing Krasnodar was a little late (because of the problems with checking in. No entertainment on either flight - both around 3 hours).","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Jose Gamero Zorita","France","2013-08-27","CDG-MOW-OVB. Upgraded to business class. Compared with Air France Aeroflot offers a great service in business class with a small gift and more choice of meals. Easy transfer at MOW. Flew an A320 with a good seat. No difficulties to sleep. Back in a IL96 nice 4 hr flight with a consistent breakfast (two choices). Crew sometimes rude but overall friendly. Lounge in MOW very quiet not many people attending. MOW-CDG on time again good service good (hot) meal and nice crew. Very good value for the money.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Minas Sotirakopoulos","Greece","2012-07-15","I am a Gold member in both Greek airlines (Aegean-Olympic Air) traveling over 100 times a year and I have to admit that Aegean Air is highly recommended especially in Ground services (Lounges - Luggage priority services). They are excellent in the following services: Great Lounges with separate room for smokers. Good luggage priority service in Greece. They must improve the following: Offer free 24h parking just like Olympic Air offer for their Gold members. Improve their unacceptable prices and value for money for local flights. Dramatically improve their in flight food for local flights.","","","Economy","","7.0","5.0","5.0","1.0","3.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Tossounian","United Kingdom","2012-07-15","ATH - LHR sector on new Airbus A320. Very clean inside and out. Flight departed on time with pre-take off drinks in Business. Comfortable blue leather seats with the middle seat free allowing more room. Attractive and attentive crew service with a smile and very polite. Dinner was a choice from a menu which was plentiful and delicious with a good selection of Greek wines to accompany the meal. Headsets given out and a film shown during the flight. Regular water service throughout with pretzels and snacks. Excellent business product and would definitely use Aegean again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","P Arnaud","France","2012-07-15","CDG to ATH. Great experience. Hot dinner was served entertainment was available (which is not the case on the competing companies on that route). Flight on time. Staff was very friendly and professional.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Adrian Stavrakis","Greece","2012-07-13","Went from SKG to STR and after a week the other way around. My flights were A3510 and A3511. Excellent aircraft clean no malfunctioning seats inflight maps 2 captain announcements one the standard and one extra that we would experience some turbulence over Belgrade. Star-Alliance stylished meals served hot enough beverage and coffee happy to help flight attendants ultra-fast baggage drop-off and mobile check- in. I didn't even have to print my boarding pass. Highly recommended!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Rami Medjahed","United Arab Emirates","2012-07-01","DXB-ALG. 4 hours delay without explanation and they didn't give us anything for this. The aircraft (A330) was pretty old the bathrooms were disgusting and the plane was dirty! Very poor service on-board and cabin crews are not professional. The food was not appealing. The overall service was very poor!","","","Economy","","1.0","","","","","","","4.0","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","N Dupont","Belgium","2012-05-10","BRU-ALG-BRU. Both flight were late - more than 4 hours on the return flight. Food on board is average. The plane was not very clean and looks old. Personal friendly but not very helpful in the airport.","","","Economy","","2.0","","","","","","","1.0","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","John Smith Thomas","United Kingdom","2012-04-01","London Heathrow to Algiers on an old 767. Cabin crew are simply not professional food wasn't appealing and toilets were filthy.","","","Economy","","1.0","","","","","","","1.0","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","X Rueckert","Germany","2011-12-09","Frankfurt to Annaba this Summer return. The age of the plane from FFM to Alger was pretty old. The Alger- Annaba flight the same. On the return both planes were new. There was no delay. Service on the ground and onboard is ok. Food was excellent even during Ramadan. Take care at the Airport especially on the way from the international to the domestic Airport in Alger! Don't give anybody your papers except if you are sure they are really officials.","","","Economy","","7.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","G Aguilar","Australia","2012-07-25","SYD-EZE on July 21. While the aircraft was old and it lacks personal inflight entertainment it was well maintained. Good legroom. Crew were friendly and efficient. Left on time and arrived one hour early. All and all a good experience and extremely good value for money. I'm looking forward to my return in a few days.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","W Miao","New Zealand","2012-07-15","Flew AKL-EZE/AEP-GIG-AEP/EZE-AKL. Both long-haul legs were close to being on time but the baggage wait in BA was around 40 min (thus missed the transfer bus to the other airport in BA and had to get a cab). Upon arrival at AEP I was checked-in for the flight to Rio as normal. But 20 min after the schedule boarding time everyone was informed that AR decided to switch the departing airport back to EZE (and this is already at 10pm). So had to re-clear the custom collect our baggage wait for 30 min for the bus take the 1 hour bus ride to the other side of the town re-check in and re-clear the custom at EZE (which took 1 hour). Finally landed in Rio at 3.30am 4 hours late. No compensation was offered whatsoever. The return flights were relatively stress-free. Overall the cabin service was above average but planes are antiquated with no personal entertainment but a leaky roof. Breakfast on the 13 hour long-haul consisted of two pieces of cold bread and a banana. Much cheaper than LAN but definitely not worth the money paid.","","","Economy","","4.0","3.0","4.0","2.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","P Sorli","Norway","2012-07-15","Was booked on the flight on the 13th of July from EZE-SYD (which does not go via AKL anymore). I checked- in and everything was confirmed with my seat etc. I was at the airport at 6am for the 8.30am flight. After 1 hour in line I was only half way down the queue. A little bit later other passengers bound for SYD were denied access. The following reason was given: the weather pattern on the route to SYD. Therefore they had to get rid of weight to have a lighter aircraft to make it the entire way. Later we learnt that they had given freight/cargo priority and consequently 80 of us were stranded with the next flight due 3 days later which only had 40 free spots. The employees only spoke Spanish which was hard for people who didn't know the language. Lots of ideas were thrown around but evidently the flight left without us. I had checked the flight the days/weeks before I was due to fly it and noticed that the flight always left EZE delayed by 1-2 hours which could be for similar reasons. Maybe they should go back to flying via AKL to be able to accept all the paid passengers. Their compensation was not good either and I (and several others) decided we wanted a full refund.","","","Economy","","1.0","0.0","1.0","1.0","0.0","","","0.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","P McDonald","Australia","2012-07-13","SYD-AKL-BA return. Very old aircraft untidy and looked quite dirty. No personal entertainment unit. Surly cabin crew with very poor service standards. Hardly saw FA's for the entire flight and no effort was made to prepare the cabin for landing. I also took an internal flight with this airline from BA to Ushuaia. On this flight the service was just as bad and my seat was broken. I will never use this airline again.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Mayorga","Mexico","2013-11-11","MTY to CUN via MEX. MTY to MEX flight was delayed and they didn't do anything about it so I missed my connection to CUN then customer service gave me the run around and tried to charge me MXN$300 to put me on waiting lists for flights they clearly knew were oversold. Aeromexico left me stranded in the airport overnight and couldn't be bothered to offer board and a meal. Hadn't it been for my helpful travel agency I might as well been left there for 3 days until my returning flight to MTY. MEX to MTY was delayed as well as apparently the crew was stuck in TIJ. I'll never fly Aeromexico again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","H Harwood","Mexico","2013-10-23","Horrible experience with missed connection. My arrival in Mexico City gave me 1.5 hours to catch my connection to Merida. Our flight was on time so I expected to be ok - but quickly saw that I had a long wait in Customs. It took over an hour to get through that line-up. Carried my bag as fast as I could up to the area where connecting flights were to drop bags off - and to another line-up. The rep working there told me it was too late to catch my flight to Merida. It hadn't left but doors were closed. She told me to go and get a new flight across the hall. When I arrived there the rep told me that I must buy a new ticket. I was shocked. No other airline has ever made me pay for a new connection when I have been held up in a Customs line-up. Even the supervisor on shift would not bend. I could not believe this airline would treat a customer so badly. I had run as fast as possible between customs and baggage check-in - only to be told by the unfriendly agent that ""1.5 hours is enough time"" to catch my flight. So I paid for a new ticket - no choice! What stung even more was the feeling that AeroMexico just didn't care what happened to their customer arriving alone in a strange city. Never again.","","","Economy","","","4.0","2.0","3.0","0.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Chacon Santiahp","Mexico","2013-10-22","MEX to CDG in a 767-200 that was at least 25 years old. The business class seat was not working well and there were no in-seat monitors. The service attitude was not pleasant. The stewardess greeting people at the door were not even smiling. Overall poor quality especially considering that the price paid was the same as the price of an Air France flight which I took on the way back and was incomparable.","","","Business Class","","3.0","2.0","3.0","3.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Studzinski","Poland","2014-01-16","CPH-DUB flight delayed for 3 hrs. Check-in agents said it was due to bad weather in Dublin crew said due to maintenance problems. I understand they wanted to do quick turnaround but the plane was filthy full of rubbish on the floor seatbelts not folded seat pockets not emptied etc. Inflight magazine was glued with chewing gums so it was impossible to read it. Crew announced they don't have any hot meals and sandwiches left from previous sector so only snacks and drinks were available to purchase. Crew did their job but nothing more. Sad low cost- like flight even though it cost 280 Euro.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Marie Hazelwood","Ireland","2014-01-08","Paris-Cork EI821 Dec 23 return Cork-CDG Dec 30. I travelled with Aer Lingus over Christmas/New Year. Very busy. Staff were very pleasant and unlike another airline on this route treating passengers with respect or weren't out-to-get me because I had a shopping bag with my carry-on coming on board. The staff make this airline very pleasant.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Basil Duffy","Ireland","2014-01-03","Dublin to Cardiff on Friday 27 Dec. Stormy day but no information as to when flight would depart. Left waiting in very cold room in bowels of the airport for 2 hours. Flight took off just over 2 hours late but disappointingly pilot never told us they had not taken our baggage due to weight restrictions. At Cardiff everybody stood around the baggage carousel and no bags. Rang Dublin to find out when bags would arrive and found no info. Told case was still in Dublin and as we were due home on Sunday 29th December to go to the baggage counter in arrivals. On Sunday at 1pm I got a call from Cardiff Airport to say my case had arrived and as we were flying home that evening they would hold it at the airport. Like previous comments I like to support The Irish Airline but my confidence in them has been shattered and a good weekend was destroyed.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Butler","United Kingdom","2013-08-08","Moscow to LHR. Flight delayed though just half an hour then bussed from Terminal D to the far side of F. Bus stopped about a hundred metres from the steps to the aircraft as the heavens opened. 50 people ran at once to try to escape the deluge. Utter chaos and appalling management by Aeroflot. Cabin crew were singularly unhelpful saying to a passenger who complained ""it's not our decision"". It took a good half hour from when the door was closed to take off which added to the frustration of the delay. But once airborne things took a turn for the better. The Cain crew were personable and efficient. Dinner was served promptly and was tasty. Impressive too was the nutritional information next to each dish - calories protein carbohydrates. The Italian red wine was more drinkable than many I've had elsewhere. IFE was via individual players that were handed out after a polite request. Reasonable selection of films. Spent a further frustrating 30 minutes in the hold before landing 90 minutes late. Luggage took another 20 or so - definitely not treated as priority. Despite some positive aspects overall this was a disappointing experience.","","","Business Class","","5.0","3.0","3.0","4.0","3.0","","","2.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Alexey Efimov","Russian Federation","2013-08-05","Moscow-Tenerife on A330-300 long haul. The service was incredible (actually as usual on Aeroflot long haul flights in business class compared to short haul it is better). Our plane was delayed but we arrived only 7 minutes later than it was proposed). Cabin was originally designed for EgyptAir and it was very good. Entertainment system has a big variety of films and all films can be watched in either Russian or English. In my opinion Aeroflot on long hauls is much better than the majority of other European airlines.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Jonathan Hodson","United Kingdom","2013-07-31","London to Hong Kong via Moscow return. All flights you couldn't fault food of good standard flight attendants smart and professional great selection of entertainment only problem was other passengers getting up before plane had stopped at terminals. You know who you are and it makes life very difficult for the flight attendants.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","R Thut","Switzerland","2012-07-13","I like to fly with A3 but the last flights (CFU-ATH-MUC) were the opposite. Since we were flying back home to ZRH we wanted to have all boarding cards. But for some reason we only got them until MUC. When I asked the lady at the check in she said Sorry I cannot help. You have to organise yourself in MUC. On both flights the flight attendants wanted to be somewhere else but on the flights. The food this time was inedible and the service awful. For a glass of water I had to ask 3 times and when she finally brought it she just rolled her eyes. I am not sure if I will fly with them again.","","","Economy","","5.0","4.0","2.0","1.0","0.0","","","3.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Z Rosen","Israel","2012-07-09","Charter service from Tel Aviv to Heraklion. A320 new and clean all leather seats. Only drinks served. All female crew seemed completely disinterested. Airshow available however no position of the aircraft available only the map of the area. Heard good things about A3 service however that was not the experience we had.","","","Economy","","5.0","4.0","1.0","0.0","1.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Chris Tomko","United States","2012-07-02","On 16-JUN my flight from Milan to Athens (connecting to Mykonos) which was suppose to leave at 21.10 left at 02.00. We were given little info other than plane broken and a new one coming from Athens. When the new plane arrived the ground staff and gate were disorganized making the delay even longer. During this extreme delay we were given snacks and water. Once arriving into Athens and missing my flight to JMK a ticket agent helped us and put us on a departure getting us in only a few hours late on Olympic. I emailed Aegean three times to enquire about a refund or another ticket (As we were instructed to do both in MXP and ATH) and it took two emails to get a response. Overall Aegean usually pretty good (I fly once or twice a year) but this interaction made me lose some trust.","","","Economy","","5.0","4.0","3.0","5.0","1.0","","","1.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Chen","Greece","2012-07-02","Flew from Athens to Santorini in a new A321 aircraft. Economy seats were leather and soft and comfortable and the luggage bins were very large (I was able to fit my acoustic guitar in the cabin). The views as the flight took off and landed were incredible but the flight tickets were slightly expensive for such a short distance. Inflight entertainment was unfortunately absent as the flight (1hr) was too short for it and beverages were only served to half the passengers for the same reason. Otherwise it was a good trip.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","N Mehdi","France","2011-09-17","ALG-MRS. 3 hours delay and no explanation. Only drinks were offered for this 1hr 10mins international flight. Flight attendants are really not professional.","","","Economy","","1.0","","","","","","","1.0","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","S Bot","France","2011-09-03","LYS-ORN. Clean and new aircraft FA's could be a little more professional. Nice complete meal. I am used to taking this airline to go to Algeria and it is really improving.","","","Economy","","9.0","","","","","","","4.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Hugo Stekelenburg","Morocco","2011-07-04","ALG-AAE. The flight to Annaba took 1hr and was uneventful. Air Algerie will always serve you a drink and a close an eye to your baggage allowance which is good. But service is non-descript and like many airlines of North Africa when there is a problem there is nobody to speak to and nobody is responsible for anything. So when flying them have lots of time on your hand patience and a good book. Their prices are usually good especially for domestic flights. Would fly them again but as I said it is nothing memorable.","","","Economy","","6.0","","","","","","","4.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","B Kenzi","Italy","2011-07-03","TUN-ALG in the new 737-800NG (Business Class) a very good trip no delay good meat (champagne before take off). On time at Algiers clean cabin a very large seat and big space not like Air France or Alitalia in Business Class.","","","Business Class","","9.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Hercules","United States","2012-06-25","We had a scheduled flight from AEP (Buenos Aires) to Resistencia. When we checked in we were told that the flight was on time. Just before boarding time we were told that the flight was cancelled. We were told that all flights were full for 3 days but they would work on something. Long story short we stayed overnight at the airport (with 5 children) and the next day we were flown to Corrientes instead of Resistencia. We received nothing in compensation - no vouchers for food hotel or transportation - and not for lack of persistent trying. We did not even receive transportation cost for travel from Corrientes to Resistencia! We would never recommend this airline.","","","Economy","","2.0","4.0","3.0","2.0","3.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","H Stewart","United Kingdom","2012-06-17","Buenos Aires to Salta to Iguazu. Bit apprehensive after reading reviews but both flights were fine. Punctual efficient and even a decent snack. Both were on Embraer 190 operated by Austral and the second craft was new - excellent seats and seat-back IFE with personal headsets on a flight of less than 2 hours.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Pieter Kwint","Australia","2012-06-13","I have flown a number of long distance and internal flights and am pleased with the airline. The international flight has the biggest leg room and is very comfortable. No TV's but not a problem - bring your own entertainment. Food is mediocre but drinks are served regularly. Internal flights are good - they new Embraers are great and the new B737's have suitable legroom. The Virgin sourced planes are tight in terms of legroom. The website is great and service when things go wrong is also friendly and good.","","","Economy","","8.0","5.0","3.0","3.0","2.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Trevor Robinson","Australia","2012-06-11","Business Class return Sydney to Sau Paulo. Great price but pretty basic for the class paid. Worst was the return trip my agent had booked the ticket and I hadn't noticed that the flight home via Buenos Aires landed and took off from different airports. I thought they would arrange transfers - wrong. After much complaining they arranged a transfer with another bus company. We were lucky but others (including a mother and small child) got no guidance and had to get taxi's.","","","Business Class","","2.0","3.0","3.0","3.0","1.0","","","4.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","E Geefay","United States","2013-10-22","Tonight I went to the airport to board my flight from SFO to Cancun. I got there in plenty of time and had 2 bags to check. Their website clearly states that the first bag is free and the second bag is 50 dollars. When I got to the ticket counter the agent told me that the flight was fully booked and they were only accepting passengers with one piece of luggage. They were not accepting a second bag even if you wanted to pay. I asked them what I could do and they said I could board the flight but only if I left one bag behind. Forcing passengers with more than one luggage to give up their seats on an overbooked flight so they could solve their over booked flight without any compensation. If you ever take Aeromexico don't assume you can just pay for an extra bag. You can take 2 bags but you may have to either leave one behind or get moved to another flight. I let them move me to a flight the next day. I had to take all my luggage back home lugging it up the stairs because the escalators weren't working. No More Aeromexico for me.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","4.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","C Herrera","United States","2013-10-20","LAX to MX City was ok but seat old and lumpy. First trip to Mexico and employees could have been more welcoming. Mother 71 not feeling too good had to make several pit stops as we were misdirected twice to our gate but we still made it 20 minutes before flight time. Not good enough gate was closed and we were sent away. We stopped at what was supposed to be Customer Service in time to hear another couple being harshly criticized for not being at the gate an hour before flight time and forced to buy new tickets to get to Cancun. My mother was so upset and didn't want me to have to buy more tickets but they knew I had no choice. This was the start of our trip and they knew it! On our return flight people were walking onto the plane minutes before the doors closed and the engines started.","","","Economy","","1.0","3.0","3.0","4.0","1.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Alejandro Moreno","Colombia","2013-10-15","BOG-MEX MEX-CUN CUN-MEX MEX-GDL GDL-MEX MEX-BOG. I booked a multi-city including 2 international flights and several domestic flights I can say that the only good thing about Aeromexico is their business lounge. Onboard the aircraft its a complete nightmare service is the worst I have had seats are dated and not comfortable inflight entertainment is poor and food is awful. I would strongly advise against flying with them.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McCarthy","Australia","2013-12-30","EI 178 Dublin-London. Thoroughly agree with previous reviewer. Lack of information was very frustrating and unhelpful. Despite the delay luggage also did not make it out of Dublin so it is missing somewhere in the world now. Missed transfer to Sydney and no provisions were put in place for those who missed their flights. As an Irish person living abroad who wants to be proud of their national airline I was very disappointed with the experience I had.","","","Economy","","","4.0","1.0","0.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Daniel O'Connor","United Kingdom","2013-12-29","EI 178 Dublin - London 27/12. Original flight cancelled. No staff at gate to provide explanation. Eventually rebooked on EI.178 which was delayed a number of times and departure gate changed on each (4) occasion. When this raised with staff response was rudeness. Flight eventually left 4.5 hours late (missed London train connection and had to book into Heathrow hotel). No food vouchers provided despite wait. On board aircraft no sandwiches available despite 4.5 hour wait in terminal. Had to pay £13.50 for tea ham and cheese 'toastie' and separate cheese/biscuits. Most of 'toastie' overcooked/inedible separate cheese and biscuits soggy unpleasant and also inedible. 'Use by 'date on toast is wrapper 5 days past expiry. Complained: £10 refunded. Raised matter with purser before leaving aircraft. Argumentative patronising and risible response. One of the worst overall travel experiences I have had - and will never fly this airline again.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D O'Mahoney","Ireland","2013-12-29","Bad weather at Dublin airport. Flights understandably delayed. Aer Lingus and DAA give no information for hours. Then load us on the plane with no information. Then pilot advises we have no baggage loaded and no catering loaded and has no idea when it will be loaded. So welcome aboard sit here for hours with no food and no departure time. We know the weather is bad why not have the courage and customer service gumption to communicate with customers and explain what is happening.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Anders Pedersen","Denmark","2013-07-29","CPH-SVO-DXB-NBO. Smooth check in all flights briefly on time and connections smooth. Lounge access given at all concerned airports as being Skyteam Gold (though AF). CPH-SVO on Airbus 321. Flight basically full. Service fine but sparse. Alcoholic drinks for sale only. A cold lunch tray given quality acceptable. Seat good was given a spacious emergency seat. Bus to terminals in SVO. SVO-DXB on Airbus 319. No IFE but who cares. 16 seats left in economy I volunteered to give up seat 7C to the back row next to toilets as it allowed for stretching. Service devoted. Alcohol charged as only free on intercontinental flights. I would assume that SVO-DXB is pretty much intercontinental? Service excellent though by sitting on last row one is left with no food options but the ones left (clalf-meat) was good. English poor-very poor. Staff charming young and in excellent mood. DXB-NBO operated by Kenya Airways. Overbooked on business class 1 person was downgraded. I got one of the very last seats in the middle of an 2-3-2 configuration. But the staff were good hard-working in a sparkling mood and attentive. Ordered 2 drinks and was given 2 of each (as to make up for busy FAs and few rounds of service). This happened to everybody who cared but only at the first service - IFE on large plenum screen worked surprisingly well. Good information from captain and purser. Luggage delivery at the belts in Nairobi stressful and confusing. Monitors were not properly working.","","","Economy","","8.0","5.0","5.0","3.0","2.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Ordelman","Belgium","2013-07-29","Flight SU2619 BRU-SVO on 19/06/2013 SU2 SVO-LED on 20/06/2013. Flight arrived on time in Brussels and in Moscow. Staff very friendly. Food on board was OK but could (should) have been warmer. Plane (Airbus A319) was clean. In-flight shopping is rather expensive. Connecting flight to St Petersburg was OK. Plane (Airbus A320) was clean food on board was OK (very good to be honest). Both flights were in time. Just a pity that it is not possible to check in at Brussels Airport for the connecting flight to St Petersburg. Check-in by Internet also not possible.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Ordelman","Belgium","2013-07-29","Flight SU23/SU2618 LED-SVO / SVO-BRU 23/06/2013. Check in at Poltava was OK. It was possible to check in for the connecting flight to Brussels. Flight LED-SVO got a delay of almost 25 minutes. Probably the delay was caused by the used plane (Airbus A330 i.o. A320). It takes more time to board 320 people instead of 120. Plane was clean service on board was OK. Staff very friendly. Due to the delay our transit time was extremely short. We had to run to catch the connecting flight. Connecting flight was on schedule. Plane (Airbus 319) was clean service on board was great. We arrived on time in Brussels and unbelievably our luggage was on board and arrived as well!","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Anders Pedersen","Denmark","2013-07-14","SGN-SVO-CPH. Economy class. Check-in in Saigon perfect painless and very accepting to wishes. Recognized Skyteam gold status and granted lounge access in Saigon as well as in SVO. Galaktika lounge in SVO had to inquire lounge card at transfer desk. Could choose any of 5(?) lounges. Flight SGN to SVO on Airbus 330-200. Approx. only 60% load was lucky to get some sleep as I needed it though day flight. News for international Aeroflot: they (again) serve wine (free) at economy-class though of limited quality! Good food 2 hot dishes offered at lunch at my seat (behind) only one choice left namely fish which however always is my first choice. Starter was mayonnaise marinated potatoes with red fish meat. Main dish was rice/catfish (white fish meat). Fantastic films on IFE! Small screens but easy to operate and good selection of films including some Russian movies of high quality. Staff nice and caring especially when speaking loud slow clear and polite English to them as their English is at times limited. Stewardesses were appealing dressed in neat smart orange-coloured summer uniforms! SVO-CPH in smaller Sukhoi jet which is nice similar to Airbus 319. Eventless trip soft drinks snack served (3 hours flight). Everything functioned OK. Arrived 20 minutes late due to long take-off cue of aircraft's waiting for permission.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Raaif Rizwan","United Arab Emirates","2015-07-17","The flight was good, the price of the ticket was low - about AED 900. For the money we paid the service was really good, there are some problems like there is no food provided so we had to buy this onboard the plane. We did not have personal TV and the inflight entertainment was poor but the cabin crew service was good. I recommend if you want a cheap ticket with good service, but no entertainment onboard.","Airbus 320","FamilyLeisure","Economy","Chennai to Sharjah","6.0","4.0","4.0","4.0","2.0","3.0","2.0","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Shomer","Israel","2012-07-01","TLV-HER and back. It was a charter flight so I expected a bad experience but was pleasantly surprised. We left on time. The A320 was new and clean. The cabin crew were very helpful and nice. Very informative announcements by the captain. Good leg space.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Pascal Languillon","New Zealand","2012-06-17","Paris to Corfu via Athens. All flights were on time aboard newish A320. Food served was ok not great. Absolutely nothing to complain about and the views of the coast were spectacular!","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Vlasov","United Kingdom","2012-06-17","Athens to London in economy. The flight departed on time and arrived 10 mins early. Very tasty meal served on board much bigger than expected. Several rounds of drinks movies shown during flight. Very attentive cabin staff. Overall an excellent flight for just EUR70.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","W Hammoud","","2008-10-27","NIM to YUL. Planes were new and clean (B737-800 and A330) on time crew was friendly and helpful. I had a stop in Algiers for 5 hours the staff at Algiers Airport were friendly too. A very good experience and the cheapest prices. Reading experiences from others it seems like I was lucky.","","","","","3.0","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","S Farooq","","2007-04-03","Algiers to London the flight was fine save for the lack of information in English. Lunch wasnt great and the toilet was messy. Aircraft was a newish 737.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","A Boubekeur","","2006-10-01","I have decided to give up on Air Algerie after waiting nearly 3 days for a flight from Heathrow with 2 small children. The airline is a joke - you have to wait at least 3 hours before they tell you your not flying. We had 2 pay for my 2 young children nearly the full fare and then was told to give up a seat as they had overbooked. I am not from Algeria my husband is though - Algeria is like my second home. I feel that the Air Algerie gives the country a bad name - it should pull its socks up and start following the other airlines.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","M Kharbouch","","2006-09-11","I am an Algerian living the south East of England for last 24 years. My family and I use to fly Air Algerie from London to Algiers about twice a year. The service and the London office became so bad that it was almost impossible to buy a ticket. When Air Algerie was the only airline flying to Algeria people had to travel to London to buy their tickets. In the last few years more European airlines started to fly to Algeria. A lot of Algerians living in the UK prefer to fly Algeria via a connecting flight (Rome Milan and Paris) than flying with Air Algerie. The price of the ticket was in most cases more expensive. More recently BA started flying to Algiers from London and this provide us an alternative option. My family and most of our friends fly with BA with travelling to London. I think Air Algerie provides better food than BA but the FA on the BA flights project a more professional image.","","","","","","","","","","","","","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","C Sherwood","New Zealand","2012-06-07","Horrible food hot plane (and I feel the cold) seat didn't recline. No personal IFE had to watch a tiny screen at front of plane one movie wasn't in English. Didn't see staff much so couldn't get drinks. All flights delayed at both Auckland BA for 6 hrs each. Given measly meal voucher at BA that bought me nothing much. BA Airport was horrible and staff unhelpful. I had no personal effects for 24hrs once I arrived in Rio. I flew them to save $1000 over LAN Chile whom I will fly with next time and just spend the extra.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Mark Carolla","United States","2012-05-29","MIA-EZE round trip and AEP-UAQ. Service on the long haul was great from reservation process through check- in and inflight. Airbus 340 from and back to Miami had spacious economy class seats and attentive flight attendants. Onboard entertainment on the long haul was rudimentary at best and food was the worst airline food ever. Embraer 190 used on subsidiary Austral between AEP and UAQ was clean: spacious and had in- seat state of the art entertainment and refreshments. Had mobility issues and Aerolineas staff went the extra mile to take care of me. Favourable contrast in ground service with US carrier on arrival back to MIA was notable.","","","Economy","","9.0","5.0","5.0","2.0","2.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Tony Locantro","Australia","2012-05-27","Salta to Mendoza on E190 and was impressed. On time newish and clean plane snack box with drink for short flight and even some seatback IFE was available. FA's were professional at all times but perhaps a little devoid of smiles.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Brian Bonham","Australia","2012-05-02","Flew Sydney to BA via Auckland return plus BA to Lima return. Except for BA to Sydney no onboard entertainment and food inedible. Cabin temperature ranged from acceptable to unbearably hot. Service non existent. Flight from BA to Sydney both seats could not be reclined so spent 14 hours sitting upright with seats in front reclined. Managed to change seats in Auckland. Only positives were flights were close to being on time and baggage came with flights.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","S Patrick","Austria","2013-09-25","Mexico City to Cancun in Business Class. Lounge in T2 is ok. Flight attendant wasn't very friendly. Only drinks and no food served on the 2.15 hr flight to Cancun. Very poor service. Seat was ok. No entertainment.","","","Business Class","","2.0","3.0","1.0","1.0","1.0","","","4.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Kari Finnegan","United States","2013-09-18","My husband and I were so excited for our honeymoon. We left LAX on July 21 2013 destination ZLO. The way there wasn't too bad. On our trip back on Aug 3rd we had a 5 hour layover in Mexico City. Numerous flights were cancelled throughout the day and we ended up staying at the airport for over 12 hours until the cancelled everything altogether. We were put up in a hotel nearby which had a 1.5 hour wait to check in due to everyone else's flight being cancelled. We slept for 2 hours and had our departure to LAX early AM. We finally arrived in LAX and Aeromexico lost my husbands baggage. All we wanted to do was go home and we were stuck waiting for an Aeromexico staff for at least an hour so we could give them our contact information and leave. That was the worst trip back ever.","","","Economy","","","3.0","1.0","2.0","2.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Al Diaz","United States","2013-08-07","I arrived to the airport 2 hours and 45 minutes before my scheduled departure time. I was told that there was a 3 hour mandatory check in time. The agents involved did not want to hear about my issues on my way to the airport. I was told that especially on Sundays flights are full up and my seat was sold to another customer. I had no bags to check in and I had to pay a hefty fine to re-schedule my flight to another day. For all those unfamiliar with the DF airport it takes 10 minutes to go through security and another 5 to walk to the gates. Most flights are not even given a gate number until 1 hour before the scheduled departure time. This was my fist and last time flying with Aeromexico.","","","Economy","","","3.0","1.0","4.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A McDonnell","Ireland","2013-12-25","Madrid - Dublin EI 595 22/12/13. Check/baggage drop in Madrid (sub contractor) slow inefficient. Aircraft clean comfortable. Punctuality slight delay on departure arrival on time. Flight attendants efficient friendly and very professional. Greatly improved offerings of food on board at reasonable prices. Baggage delivered speedily on arrival in Dublin. Altogether excellent flight and service. They do however need to watch that they are not let down by ground handling agents.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K McCarthy","France","2013-12-16","GVA-DUB A330. Consistency is something Aer Lingus need to figure out. After a recent flight it has me irked. Outbound my designer coat had to be bunched into a ball by a very abrupt FA and put up top for take off due to it not being secure. Inbound my neighbour had 3 shopping bags and a coat on the middle seat and not an eyelid batted? Food service is also always hit a miss outbound I was able to buy a breakfast offering on return nothing was available. Also I note the seat belt sign seems to stay on unusually longer than any other airline probably to keep passengers seated longer in order for service prep. Seats are comfortable for short haul leather but starting to wear slightly. Gold Circle club is a waste of time. At Dublin I attempted to check in at a computer terminal with my passport and told to report to a physical desk for check in. Oh joy huge queues luckily I tried another machine and it worked fine. The only reason I find a lot of people use IE is the route monopoly. I try fly with connections to Dublin when I can but something I have to subject myself to the unfriendly FA's and chaotic boarding and late arrivals.","","","Economy","","3.0","2.0","1.0","2.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Colin Boakes","United Kingdom","2013-12-09","We have become regular business class passengers on Aer Lingus & they never fail to impress. This time we flew from Dublin to Orlando on EI 121 and returned from New York on EI 104. On both flights the service was quite outstanding. The crew are friendly but professional and the food and wine selections were of high end restaurant quality. Given our experience with other carriers business class usually at much higher fares the Aer Lingus product has to be one of the best available. We only wish they would once again provide a premium offering on European routes.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","F Thunthy","United States","2013-07-03","Recently I flew from St Petersburg - Moscow - NYC. It was an extremely pleasant flight. The seating (in economy) was A+ the meals were very well presented and the food was delicious. The FA's were well dressed polite and professional.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","O Kenan","United States","2013-06-25","14 May 2013 JFK - Moscow flight SU 103. 30 May 2013 Moscow - JFK flight SU 102. Round-trip to Moscow Russia Boeing 777-300ER JET. Boarding delayed an hour with no announcements. Team was doing an excellent job but air conditioning system was terrible. There is no personal ventilation like before now there is only central air blowing from above or from the side. On the outbound it was like a sauna hot and stuffy complains didn't help. On the way back freezing air was blowing onto me complains didn't help again. Will try to avoid them.","","","Economy","","3.0","4.0","5.0","4.0","5.0","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Michael Dalton","Switzerland","2013-06-12","18 May: HAJ-SVO 25 May: SVO-ZRH. In the last month I was fortunate to travel with them twice. Both flights were consistently excellent. The food is amazing in terms of choice taste wine list and the service. I look forward to my next experience with Aeroflot business.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","G Jones","Australia","2013-06-04","Sydney to Moscow and return in May 2013. Hong Kong to Moscow and return was in business class with Aeroflot. Very impressed. Seats on flight to Moscow were of an older type of business class seat but did everything I needed and all ancillary services (entertainment etc.) available. Seafood meal was probably the best airline meal I have ever had. (Expectations high but I think reasonable). On return flight had more recent capsule seats. Airbus planes looked new and counter service very good. Had domestic Aeroflot connection in Moscow to St Petersburg. Had to sprint from terminal F to D but made good time and domestic counter service again efficient and friendly. All planes on time.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","P Oleksandr","Ukraine","2014-10-28","Flight G9301 at 14.25 11th October 2014 from Kiev to Sharjah was delayed for 20 hours due to technical problems with aircraft. All passengers were seated at the aircraft during 5 hours without any food at all! We got beverages twice only. During that passengers had to listen to captain's promises about departure every 20 minutes each hour. Before flight cancellation captain told the passengers that the aircraft was fixed and ready to fly but the crew were out of hours. After disembarkation baggage claim procedure was unorganized and horrible. We spent a night at the hotel and departed the next morning.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Saad Laraqui","United Kingdom","2014-01-22","London Gatwick to Casablanca Flight 30106 30105 11/1/2014 18/1/2014. I was very disappointed to hear from the crew that the airline did not supply them with any copies of the on board sky cafe menu or food menu. The only thing we were been offered to buy or eat was a choice of disgusting chicken or cheese sandwiches! During our return and only 20 minutes before landing that my daughter found a copy of the menu under her seat full of delicious hot and cold meals snacks pastries candies and drinks that were all available but hidden from passengers!","","","Economy","","","3.0","1.0","1.0","1.0","","","3.0","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","D Graubard","United States","2013-09-16","A320 flight Sharjah-Yanbu (Saudi Arabia) on 16 Sept. Great flight. Check-in was easy and agent offered me a pass to the Biz Lounge for AED 100 with food wifi drinks. Lounge was nice but wifi didn't work - not a big deal. Flight boarded via bus so nice to walk up the plane. Flight attendants very friendly - speaking 8 languages so very diverse. Safety video is the best ever! All done with children so you really want to watch and pay attention. Ordered a turkey sandwich which was large and very tasty. Smooth flight and landed 10 min early. Really enjoyed the airline and flight.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","I Siddiq","Saudi Arabia","2013-02-21","30 January to 01 February. Jeddah - Sharjah - Jeddah. Reservation completed online with no difficulty. As a LCC Air Arabia offers free carry on luggage and additional checked baggage for SR 50. Also offered confirmed seat for SR 50. I took the seat confirmation on both legs. Did not take advantage of the advance purchase meal offer nor did I purchase anything to eat on the flights. Inflight entertainment on A320 was suitable for a short haul flight. Seats were comfortable and flight attendants professional and efficient. On board sky sales were relatively affordable but I did not notice any major brand names. Interesting boarding and seating announcements were started while passengers were boarding rather than after the doors had closed. I thought this was a good use of crew time. I have flown Air Arabia Jeddah to Sharjah before and have enjoyed my flights I prefer the route rather than the Jeddah Dubai flight to avoid the hustle and bustle in Dubai airport. All in all a very enjoyable trip.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","P McCarthy","United Kingdom","2012-06-11","LHR-ATH return. Found Aegean to be very average. Flight out delayed by 2 hours due to high winds with gate attendants 'managing expectations' stringing the delay out by 10 minutes every 15 that went by; however the return was on time. A321's seats are closely bunched for leg room and lack any head rests making sleep tricky on the longish flight. Cabin service was just slow meals of dismal quality in both directions though wine pleasant. A film was shown in both directions which worked OK. Some crew were friendly others were not focused. Online check-in works well but won't from their own iphone app. Experience at both airports fine. I enjoyed the BA experience more on this route for the quality of the product onboard.","","","Economy","","5.0","2.0","3.0","2.0","4.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Elizabeth Kanelli","United Kingdom","2012-06-07","I have never experienced such a horrible trip. I was surrounded by 3 children all under the age of 6 who were screaming and yelling through the entire flight. They had toys on the floor and swinging from the chairs in the hallway of the plane and I was stuck in my seat not even being able to use the bathroom. The stewardess did not do much to stop the yelling because it was beyond her. By the time my dinner reached me it was cold and tasteless - last but not least my earphones did not work so I could not hear the TV monitor and had to also pick up trash that was stuck between my seat. Never again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Paul Legate","United Kingdom","2012-06-06","LHR-ATH. A good experience with Aegean the overnight flight was fairly busy but the crew were professional there were 2 drink runs and the meal was very good but the portions were small. A320 was clean and the leather seats were comfortable. Headsets were handed out there was a good music selection and a movie was shown on the overhead screens. Flight arrived into Athens a few minutes early and the luggage didn't take too long to appear. An extremely good service and would use them again without hesitation.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Iram Hafri","","2006-05-31","The service is a shambles! I have travelled with Air Algerie more than 6 times since July 05. Their systems need to be modernised! No allocated seating carry your own suitcase to the porters on the runway cabin crew never smile or ask if you are okay. Baggage allowance for different people. The only positive comment is they serve relatively hot food. What saddens me more than anything is the fact that the flight is so short it doesn't take alot to make it a good flight! The price you pay is extortionate in comparison to what you receive!","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Nacer Hanif","","2005-10-21","I have never encountered an airline where the passengers themselves have to collect the luggage from the runway! This happened to me thrice with Air Algerie: Lyon to Constantine 2002 Lyon to Annaba 2004 and Constantine to Paris 2005. I am afraid Air Algerie had a lot to learn to be internationally competent.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","W Miller","","2005-08-15","What a disappointment! Air Algerie need to improve if their star rating and credibility with other operators is to be upped. My ticket was purchased in the UK through an independent travel broker. No problems there but the ticket was not available for collection when I arrived to check-in at Heathrow. The incompetent Air Algerie rep then took one hour to sort this problem out. To add insult to injury I was flying business class but did not get to see the lounge or do any shopping as the check-in desk had closed by the the time my problem had been resolved. Business class on Air Algerie is a joke. The only additional privilege I could see was an extra four inches of leg room. The interior of the aircraft was shabby the upholstery was dirty and there was even old food and hair in the table stowage area. The food was ok and the service was relatively attentive but I couldn't help but think that it was all a bit too much of an effort for the staff. Come on Air Algerie. Get a grip on your customer service priorities refurbish the aircraft change the menu provide service with a smile - and keep the cabin clean!","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","I Boucekkine","","2005-06-28","I'm an Algerian living in Ottawa Canada. I fly with Air Algerie every two years for my vacation to Algeria. I always leave Montreal or Toronto for some European city and then connect with Air Algerie to Algiers. I also use Air Algerie domestically when i arrive to fly Algiers-Annaba. Flying with them every two years has given me the privilege of seeing the airline grow and IMPROVE. The food is great and plentiful even on the 2h flights from Paris and Frankfurt and the 1h30min. flights from Casablanca. Most other airlines don't even offer HOT meals on such short flights. I find their planes to be quite nice and they are trying to improve them. They phased out the 727s and 732s leaving only the newest and best also adding to it the Airbus 332s. The extension of the International terminal at Algiers gives you a more comfortable and modern lounge/check-in area and hopefully with the completion of the new terminal it will be even better. I find their only problem to be frequent delays. Other than that good service and good planes.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Samar Srivastava","","2005-06-24","Lyon to Annaba on Air Algerie yesterday. My father who lives in Annaba flies Air Algerie regularly on work and is absolutely fed up with the airline. At Lyon one corner had been allocated for Air Algerie check-in. It seems even the airport authorities have given up on that corner. A good amount of chaos. In the line before the immigration gate few Algerians broke the wire cordon jumped in and broke the queue in spite of being reprimanded by airport officials. Boarding was disorganized with no priority boarding for business class or for the elderly. Upon entering the plane I discovered that seat numbers meant nothing. My seat was occupied and the FA politely told me I could sit anywhere! Food was horrible. They ran out of water bottles and started serving water in glasses poured out at the back of the aircraft. The water had a fair amount of salt in it. Upon landing at Annaba it took us over an hour to get out of the chaotic airport despite having cleared immigration in 10 minutes. Basically the bags took that long to come out and this when the Lyon flight was the only flight that arrived at the airport that time...when we landed there was not a single aircraft other than ours (domestic or international!!)","","","","","","","","","","","","","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Britos","Australia","2012-04-23","First 6 hours into the flight from Argentina to Sydney - no food or drinks offered to passengers. Audio didn't work food was horrible lots of trays given back full. Staff had little or no courtesy bad movies with the TV screen flickering at all times.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","T Renlund","Sweden","2012-04-08","Flew Aerolineas/Austral on a domestic flight AEP-IGR and I have nothing to complain about. Check-in was good. Fairly new planes (E190) with IFE even for this short flight of slightly less than 2 hours. Was served a sandwich and something to drink.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Previgliano","Argentina","2012-03-21","Flying on the now retired Boeing 474-400 from Buenos Aires to Madrid. Even though it didn't have an entertainment device (just an old 15"" TV on the roof) the seats were really comfortable with good recline. Food wasn't bad and the service was extremely friendly and helpful. Flight delayed 30 mins but arrived on time. Return flight on the same aircraft.","","","Economy","","8.0","5.0","5.0","4.0","1.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Eugene Fo","Costa Rica","2013-07-30","Contrary to what a lot of people are putting here I had a very good experience with Aeromexico. I was departing from SJO (San Jose Costa Rica) to MEX (Mexico DF). Airline prices change too often and I bought my ticket well ahead of time to get it for a cheap price for a major carrier! Even while still in the airport as I am a nervous flyer the captain was nice enough to reassure me about the flight. On-board the flight attendants were very nice and friendly even giving me advise on what transportation to take to specific tourist places in Mexico city for a first-timer in the city. The food was okay and the movie was ok though I bought my own set of entertainment myself. All in all the flight and service was pretty good.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","G Madysen","United States","2013-06-21","DFW to Cancun Mexico with a stop in Mexico City. Boarded our flight to Mexico City from DFW at 06.50 in the morning after sitting on the tarmac for 40 minutes the pilot informed us that we would need to return to the gate. Once at the gate we sat for about an hour and reboarded and left for Mexico City. We had to catch a connecting flight to Cancun we had 30 minutes since our flight had been delayed so much they ended up moving our flight time to depart from Mexico City to Cancun 10 minutes early. Directed to the counter to get on a different flight. I was very disappointed in the airline and the staff out of the 4 flights there and back that we took I may have had 2 nice flight attendants. I had packed my bags to carry on and had made it on the 3 flights down and the one from Cancun-Mexico City without having any issues but when I went to board the flight from Mexico City to DFW they informed that I would need to check my bag because it was too big I thought nothing of it and assumed that it was just a packed flight but once we boarded the plane was practically empty with 5-7 overhead bins still open and my bag would have fit with the dimensions in all I was very disappointed with the airline.","","","Economy","","2.0","3.0","2.0","3.0","3.0","","","3.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Gutierrez","United States","2013-05-23","New York JFK to Bogota Colombia connecting through Mexico City. Aeromexico sold us 3 round trip tickets with one of the connections being operated by another airline (Avianca). I was traveling with my 2 small kids ages 5 and 6. At departure in JFK their system failed printing only 1 boarding pass for the connection MEX-BOG. Asked to go to the local Aeromexico ticket counter in Mexico City to pick up the missing boarding passes with the promise someone was going to have them ready. Forced to leave the connecting area at 5am (after a 5 hour flight) dragging my 2 small kids and luggage. In Mexico City at the Aeromexico ticket counter we were met by a supervisor who refused to print the missing boarding passes claiming my problem was with the second airline. I spent 45 minutes trying to find the other airline. They did not honor any of the seats booked together when the tickets were bought and separated my kids from me on one of the flights. Unfortunately they own a monopoly in Mexico.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Joseph Reilly","United States","2013-12-05","11/11/2013 my companion and I flew from San Antonio to Chicago and there caught Aer Lingus Flight EI124. The Aircraft was an Airbus 330. The Senior Crew Flight attendant was a very compassionate woman who attended to us and all of those around us with interest and tenacity. The seats we paid $50 extra were extra leg room (perfect) the seat itself for me (I have a 44"" waist was tight but tolerable). The food was very good (Lasagne) and the later sandwich (ham and cheese) was also very good and unexpected. Great flight. The return trip on 11/18/2013 Flight EI125 we thought OK now we'll see how it is in comparison. The Male Flight Attendant and also Senior Crew member was great as well. We had the same seats on the opposite side of the cabin. The amenities of even economy class on this Airline are excellent and a great value. The equipment is first class and the crew made me proud to be Irish American.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Sean Murray","South Africa","2013-11-28","Went on a holiday to Ireland bag booked through from CPT to DUB then on the return from DUB to CPT the check-in lady said her system does not allow her to book the bag through to CPT. I have travelled this route for 10 years and have never come across such nonsense. As a result our family will never use Aer Lingus again. However it seems that it depends who you end up with when checking in a disgruntled employee can make your experience with Aer Lingus a nightmare.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McDonnell","United States","2013-11-25","Use regularly on the ORD-DUB route as well as on its European short-haul routes. The transatlantic flights are always pleasant clean aircraft with friendly staff. IFE is adequate with personal seat-back TVs. Only complaints are that the economy seats are pretty hard and uncomfortable - they're actually nicer on the short-haul flights. I usually have to sit on the pillow to be comfortable. Also the departure gate area at ORD is too small for the number of passengers on the flight - numerous passengers end up standing and sitting on the floor in the hallway. Never had any serious issues with flight delays or baggage issues. Aer Lingus is head-and-shoulders above its only competition on the ORD-DUB route (AA) and its the clear choice for transatlantic flights to Ireland.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Glenn Jagdeosingh","Trinidad & Tobago","2013-11-25","We booked to fly from Dublin to Gatwick. Aer Lingus was the only airline flying this route on that day so I had booked them as opposed to BA. We had some extra baggage so I went ahead and booked an extra bag ahead of time for 15 Euro. When I got to the airport I was told that although I had booked and paid for an additional bag I was still only allowed the same baggage weight allowance for one person (20kg). I cannot understand why anyone would want to purchase an extra bag without wanting extra weight. I assumed I would be allowed 40kg when I booked the extra bag but I was still only allowed 20kg which would have been the same weight as if I had not booked the extra bag. I am sure that a lot of other passengers fall for this! In all fairness Aer Lingus is a good airline to fly light. They have very competitive prices if you travel light but it can cost you your shirt and pants literally if you are over weight. I almost had to pay 300 Euro in over weight fess. Fortunately the staff at check in allowed me to manipulate the items in my luggage. I carried three coats in my hang on the plane and adjusted items between my luggage and hand luggage.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","B Moreira","Serbia","2013-06-03","I've been flying Aeroflot for several years into Mongolia as there are no other convenient flights from Europe. 90% of the time they either can't make the connection are delayed and/or lose the luggage. I find it remarkable that I have to pay for this kind of service to fly for work - flights into Mongolia are not cheap.","","","Economy","","","3.0","2.0","2.0","1.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Sergey Adonin","Russian Federation","2013-06-02","OVB-SVO-OVB (Novosibirsk) 1 week ago. Everything was OK on time. Plane was new A-320. Good meal and drink good attitude of FA's. At check-in I asked for an emergency exit seat - no problem.","","","Economy","","9.0","5.0","4.0","5.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Artman","United States","2013-05-04","Very good service they served two meals - dinner and breakfast and both times offered two choices (none of the USA airlines would feed you twice for free). They also offered free wine. All amenities were free of charge they offered newspapers free of charge (Russian newspapers though). The entertainment was poor. Cannot complaint about the 767 comfort.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Amith Pillai","United Arab Emirates","2013-02-04","Trivandrum to Sharjah and return. Being a frequent flyer on this route in my opinion Air Arabia is one of the best low cost carriers I have flown. Every time the flights were on time clean and tidy with not so bad seats and leg space. Food available for purchase on board was reasonable and quite good. Overall a very good value for money and a highly dependable airline for sticking on to the schedule every time.","","","Economy","","10.0","3.0","4.0","4.0","0.0","","","5.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","I Thomas","United Kingdom","2011-10-15","After booking my flight from Casablanca to Gatwick one month in advance I discover today that my flight tomorrow has been moved forward 6 hours. Had to get alternative flight on Royal Air Maroc. No reason for alteration of flight time and no help or suggestions. First time I have booked Air Arabia and the last time.","","","Economy","","","","","","","","","1.0","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","R Thomson","Germany","2011-10-14","Air Arabia from Stuttgart to Marsa Alam and back. Service is pretty much non existEnt and only a major case of hunger made the onboard meal edible. On the return flight takeoff was delayed about 3 hours no information as to why was given to us. As this was known well beforehand we could have remained in our hotels instead of being jammed into the airport at 1 in the morning then finally boarding the aircraft at 04:30 and sitting on the Tarmac for an hour before takeoff. During this time the crew had better things to do than hand out any water or other liquid refreshment it seems. I shall not be flying with this airline again if I can help it and shall recommend to all I know that they should avoid it.","","","Economy","","2.0","","","","","","","1.0","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","A Mir","Australia","2011-07-07","Bangalore-Sharjah. Despite leaving at ungodly hours 3.30am in my case this is probably one of my favourite low cost carriers and in my opinion better than some full service airlines that fly from the middle east to India. Plane was clean and service was excellent plane half empty so had whole row to sleep. Since leaving so early in the morning lights are switched off early overall happy with the service Air Arabia provides.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Pan","Greece","2012-05-30","ATH-LHR with A3. Unfortunately some items in the A3 package continue to deteriorate. I booked my flight 3 days prior to my trip. It was expensive and I thought that the flights would be full nevertheless the flight to LHR was at 65% and the return at 85%. Inflight catering its a joke. Frozen pasta and a very small salad. No water service on 3.5 hour flight. The crew are very efficient but there is no interaction all you see is frozen smiles. Baggage delivery takes a life in LHR and half a life in ATH. Both flights well ahead of time but what's the point if you wait 45 minutes for your luggage? Big problem is that BA has almost the same problems and there is no third alternative on ATH-LHR route.","","","Economy","","4.0","4.0","4.0","1.0","4.0","","","2.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Bunting","United Kingdom","2012-05-29","Belfast to Larnaca 18th May at 23.40pm. The food was shocking and the staff rude and unhelpful. You were not allowed any drinks after the first round with your meals unless it was water. The toilet doors at the front were locked and out of order. One lady asked about her booked meal - the air hostess replied ""no booked meals tonight"" shrugged her shoulders and walked on. On the way home however Larnaca to Belfast it was like a different airline - air hostesses were well presented and couldn't do enough but the food was still shocking. On both flights - no film or inflight entertainment.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Prawdzik","United Kingdom","2012-05-15","LHR-ATH-LHR. Clean new Airbus 320 aircraft. Seats not perfect but good legroom compensates this. A selection of nice music before take off helps you fall in the good travelling mode. Both flights ahead of schedule. I'm scared of flying so a smiling and helpful flight attendants attitude definitely helped. Sweets before take off a small but nice touch. Decent proper meal with honest wine that actually tasted good. Overall a very good airline which helped me begin my holidays few hours before reaching Greece and prolonged it for a few hours when I was leaving.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Middleton","United Kingdom","2012-05-13","Heathrow to Larnaca return. Aircraft A321 clean and tidy. Departed and arrived on time both ways. Good food inflight entertainment free drinks great service and friendly crew. Booked well in advance and got a great price. All in all a very good airline.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","OmarTayeb","","2005-05-23","I live in London . I agree with all the negative points said by the people in the comments and I would like to add that it is impossible for people to get through the phone to contact Air Algerie agency in order to book or to buy a ticket - and if we make a booking through internet we don't get an answer that the booking has been accepted or not !","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Reyad Kesri","","2005-04-20","Positives : Food quality. Recent efforts to renew the fleet. Crew friendliness Non-smoking restrictions (though I'm a smoker I consider this a plus) Negatives : Delays (too frequent). Transit lounge (poor comfort). Business & First Class lounge (poor comfort as compared to other airlines). Hygiene on board (dirty WCs sometimes even dirty seats). Inflight entertainment (non-existent). Seating allocation (non-existent). Algiers airport duty free shopping and facilities (poor standards). One of the most expensive airline for $ per distance.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","D Ibrahim","","2005-04-05","The Air Algerie fleet is totally renewed they now have brand new A330 on international routes safe and clean all flights are non smoking. The airport security is top notch. The food served onboard is good for medium range flights. Contrary to what some people say Air Algerie does allocate seats like other airlines but it is true that some passengers seem to not take that into account which tends to stress the staff into attitudes that are not very friendly during the first 15mns of boarding. Air Algerie has seen a huge improvement in service with the introduction of new planes. I recommend this airline yet I would like to see them adopt a world class frequent flyer program.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Jacques Francois","","2004-11-02","What I don't understand is why AIR ALGERIE is not allocating seats when people check in. This creates a big confusion. It is not the passengers fault but it is the airline which doesn't allocate seats. It wasn't used to be like that in the past.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Adam Derglish","","2004-08-19","My wife and I use Air-Algerie twice a year to go from London to Algiers and we usually use the company for internal flights as well. I can say with confidence that both security at airport and food during the flight are the best in the world. The Fleet maybe a little old but the level of maintenance carried out on the planes must be very high. The service provided by the crew is probably poor but I can assure you that the worst of Air-Algerie is the quality of the passengers. Everyone thinks the plane is his or her so he/she can seat anywhere smoke whenever they are pleased take overweighed hand luggage and use their mobile phones during the flight. I do advice people to fly with Air-Algerie but remember to be a good passenger and you will see how will be treated.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Sibiry Traore","","2004-08-13","My wife and I travel regularly between West Africa and Europe and about a year ago we decided to try Air Algerie to avoid the burden of Air France's unpleasant staff and ridiculously low checked baggage weight limits (economy: 23 kgs!). We were surprised to enjoy a relatively pleasant experience with Air Algerie (Y class) flying recent aircraft (738 and 735s) with acceptable delays (~15-30mns) and fast connections in Algiers on both legs for about half the cost of the AF ticket. The only negative side was a cold uncomfortable transit room in Algiers airport on the outbound flight. On that leg travel time incl. connection was shorter than that of AF. Given the above plus the quality and quantity of food served onboard highlighted by others I consider Air Algerie a fair alternative to Air France on Europe-West Africa routes.","","","","","","","","","","","","","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Boettcher","Spain","2012-03-08","MAD-EZE return plus 6 internal flights. Seats a bit worn but everything else OK. Internal flights a nightmare due to constant delays and cancellations. Due to cancellation they paid for 2 free hotel nights + dinner. When we decided to skip one of our destinations there were no sales people available to make the change. The change was done by check-in staff who were very friendly but clueless. It turned out they forgot to delete the one leg thus the system counted us as no-show and cancelled our tickets for the flight back! Luckily the plane was half empty so they could re-activate the tickets at EZE.","","","Economy","","4.0","4.0","3.0","4.0","0.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Semmens","United States","2012-03-01","Flight from Bariloche to Buenos Aires delayed 7 hours because of weather. We had a connection from BA to Iguazu that was missed despite airline staff at Bariloche airily dismissing our concerns. Staff did not communicate. The next day we flew to Iguaza with no food or drinks. Staff were hostile uncaring and rude. Planes are old and not very clean.","","","Economy","","2.0","2.0","1.0","1.0","0.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Kirschner","United States","2012-02-21","Miami to EZE. No online check-in or boarding pass. I had one carry on bag and they tried to make me check it. The plane seemed old the food was ok 2 movies on overhead monitors however my headset didn't work. Attendants were friendly hardly ever saw them except for the 2 ""meals"" no diet coke and no soft drinks available for breakfast. Landed 25 minutes late after a 9 hour flight with the announcement ""another on-time arrival"". Saying it doesn't make it so. I have to return on them but I'll not use them again.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Marsha Rosner","United States","2013-05-06","Flight late departing Nashville to Cancun but made good time and arrived near original time. Plane clean cabin personnel courteous almost robot-like neatly dressed. Apparently the flight time from Nashville to Cancun is not a 'meal or snack' flight. We were offered complimentary sodas juice beer mixed drinks and a small cup of mixed nuts - one time - for our 2 hour 40 minute flight at 11am. We never saw the cabin attendants again until we landed. Should have used the call button for another drink! If price is good I would fly them again but I would definitely be more prepared with a meal purchased at the airport. The return flight was the same - invisible attendants except for initial drink. The gate attendant said we would receive a snack as the flight left at 6:30pm - guess what no snack just more nuts! Cannot rate food or entertainment. Entertainment was radio only with ear plug set passed out and collected before landing.","","","Business Class","","6.0","4.0","3.0","0.0","0.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Bacallado","Spain","2013-04-01","Several Flights domestic Mexico last March. MEX-CUN MEX-GDL MEX-VER. In general good price and good product for economy. Check in process in Mexico City fast and easy. Security control always very fast also no lines. Boarding process organized. On board always free snack. Departed and arrival on time most of the time only one time 10 min late. FA always nice. Bags fast on belt. Recommended.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Juan Martin Cassol","Argentina","2013-03-28","Buenos Aires - Mexico - Las Vegas - Mexico - Buenos Aires. Most flights were on time and crew were friendly. For both long haul flights (EZE-MEX-EZE) the aircraft was a 767 without IFE. Food was quite good crew kept constantly giving out glasses of water tea or coffee even in MEX-EZE a 500ml bottle of water was on every economy class seat. If I get the chance I will fly them again.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Harvey","United Kingdom","2013-11-22","London Gatwick to Dublin on 15/11/2013 AE 249 - 9pm flight. Friday flight - delayed yet again due to Aer Lingus passengers taking their time to get on and off the plane. People again had too much hand luggage and the ground staff were forced to place some in the hold. Late take off due to passengers being selfish and hogging the overhead bins and generally being thoroughly stupid with regards to the basics such as sitting down quickly and being able to count from 1 to 29. The crew found it frustrating and its credit to them they kept calm during a very unnecessary delay. I'm finding this behaviour very annoying and am going back to Ryanair who at least make the effort to be on time and their passengers don't push and shove like Aer Lingus passengers.","","","Economy","","3.0","3.0","4.0","3.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Davis Daniel","United States","2013-11-21","The service and food was adequate considering we got a good deal on round trip flights between SLC and Dublin. Rather it would have been a good deal if Aer Lingus didn't end up charging my $521 for two more tickets to return home. After getting a little lost in Dublin we arrived at the airport with a little over an hour before our departure time. When we tried to check in at the kiosk it said check-in was closed. The attendant directed us to the check-in desk. They told us check-in had closed 15 minutes ago. When I pointed out that there were no lines at security and that an hour would still be plenty of time to get to our flight they still refused to let me check in and sent me to another desk to find another flight. The frustrating thing was I presumably would have been allowed to check in on the kiosk if I had been there 15 minutes earlier but I still could have had to wait in line to check my bags. That was not the case. I was able to walk right up to the desk because the airport was not very busy. When I went to the customer service desk we still had 55 minutes before our departure. Told they could get us to the U.S. that night but we'd have to find our own connections but she was not willing to quote the price of those other options. As it turns out it looks like Aer Lingus sold our seats out from under us. Yes I suppose I should have arrived earlier but I've made long haul flights before with less time to spare. Not a good ending to our honeymoon.","","","Economy","","","4.0","3.0","3.0","3.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McMahon","United Kingdom","2013-11-05","I was rebooked with Aer lingus to Dublin after our BA flight was cancelled due to technical difficulties. We were very impressed with the friendly and professional service offered. The aircraft was spotless fresh and bright. The crew kept us informed of our progress and had issued a very warm welcome on boarding. On the downside we had booked on a full service airline where drinks and a snack were included on Aer Lingus you pay. However the full breakfast I ordered was delicious and well worth the money. I look forward to booking with you in the future.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Basdogan Cagatay","Turkey","2013-04-17","Istanbul to Moscow on April 13. The airplane was quite old and of poor standard (eg: there is no seat light no visual display to follow the air blows from the seat and not from above). The crew were not well trained their way of addressing customers was not professional. The food they served as a lunch was well below standard.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","S Dorsey","United States","2013-04-14","Overall: You get what you pay for. Cheap flight from IAD to IST via SVO. Flight was delayed from DC. No reason given or even boarding announcement. Strange things: inflight safety video on old 767 was set to techno music first in-flight movie on overhead screens was a 1940s black-and-white Soviet film with English subtitles and they serve drinks about 20 minutes before meals so you're thirsty again by the time you eat. Food was bad except for breakfast pancakes which were really good. Bring own food and entertainment.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Steven Manootham","Germany","2013-04-04","Hamburg-Moscow-Shanghai. HAM-SVO on A320 smooth check-In with 2 boarding passes (HAM-SVO and SVO- PVG). C-lounge with basic refreshment. HAM-SVO C class cabin seat and service were excellent. Arrival at SVO new Terminal D quick and easy transit at both passport/security. SVO-PVG departed from Terminal F very long walkway from D to F. Terminal F awful old/dark/busy. Lounge at Terminal F was difficult to find. I was refused entry because I did not have the invitation card. Had to go to transit desk. After entering I noted the lounge was full no seat available. Flight to Shanghai on time with new and clean A330. Seats 2-2-2 not full flat but comfortable to sleep. Good onboard service greeting by purser/crews with good English skill. Foods (3 choices) very tasty. AVOD with 500 programs. Return: quick check-in with 2 boarding passes good spacious lounge. Flight PVG-SVO at 1.30 am. Old/tired B767 seat 2-2-2 narrow and less comfortable than A330 portable IFE with DVD-player same good onboard service. Landed at Terminal F and lesson learned went to transit desk asking for C-Lounge Access card. SVO-HAM A320 left Terminal D on time with best European C Class cabin I have flown. Good products with following minus points: No priority boarding on all legs no priority handling of baggage chaotic handling at SVO Airport.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Hugo Stekelenburg","Morocco","2011-07-04","CMN-BRU. For a LCC Air Arabia has been a welcome surprise. They offer you 20 kg baggage allowance new airplanes decent seats and a fresh crew. For a price/quality comparison they are better than Air Maroc. But their website is often malfunctioning certain routes are deleted without notice time tables suddenly change and they often leave at ungodly hours. I'm satisfied with this airline and will keep flying them if they keep their standards to the current level.","","","Economy","","7.0","","","","","","","4.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","F Gomes","India","2011-04-27","My wife my daughter (infant) and son travelled to Goa by Air Arabia - Dammam-Sharjah-Goa. Air Arabia did not provide the Bassinet for my infant even though it was mentioned in the E-ticket. My wife requested the crew to provide the Bassinet but they did not help her to provide this.","","","Economy","","1.0","","","","","","","1.0","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","R Numsa","Malaysia","2011-03-16","Mumbai to Istanbul Sabiha via Sharjah. A320 with comfortable seat TVs on board for entertainment. The crew was polite and patient. After landing Sharjah I had to wait more than 12 hours for going to Istanbul. Airport is small but comfortable. I am satisfied with the services of Air Arabia and the cheap flight.","","","Economy","","7.0","","","","","","","4.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","S Markoff","Serbia","2010-10-20","Sharjah to Beirut 55 Euros only. Sharjah airport consistently decaying and becoming more dirty every time. The aircraft this time was quite worn-out and not clean : seats windows. The major complaint would be the absence of free of charge water such as on some other LCC.","","","Economy","","7.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Douas","Greece","2012-05-08","ATH-LHR A321. Some things never change. Food inedible I knew this so I went onboard with a full stomach. I understand priority luggage should come first but not 10 minutes before everyone else's! I have noticed this on a couple of Aegean flights. Plane was new and clean as always cabin crew decent. Aegean if you want those extra stars you need better food better luggage handling services and more happy faces!","","","Economy","","8.0","5.0","3.0","1.0","2.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","L Garyfallos","Greece","2012-04-29","Heathrow-Athens. A huge line for baggage drop with only 2 Aegean employees to check-in the entire flight. A problem with the baggage belt added more waiting time and frustration. Staff were really snappy and rude. Due to that delay there was a 20 minute delay in boarding and departure. The plane was really hot (the air- conditioning did little to help). Finally when we arrived in Athens we had to wait an extra 20 minutes for bags to start coming out on the belt. Overall an unpleasant travel experience.","","","Economy","","2.0","1.0","3.0","2.0","4.0","","","4.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D MacDonald","United Kingdom","2012-04-24","Athens to Frankfurt. Nice lounge at Athens with good selection of food. Flight average food terrible breakfast consisted of burnt pasty offering and a bread roll. Overall a fair offering but given the reviews was expecting more.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Spyros Gatos","Greece","2012-04-23","Thessaloniki-Samos return. Airbus A319 both ways. Flights full. Attentive crew nice flights drinks served for a 50 minutes flight. Recommended.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Benblidia Djamel","","2004-04-12","As it's the only option in Algeria I travel twice a month with Air Algerie and I can’t tell lots of things need to be done within the company itself for instance all Personnel need to have a worthy training to learn how to treat customers to improve their poor service quality.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","K Adel","","2004-04-11","I fly sometimes with Air Algerie and it is not worst nor better than all other flight companies. For the security all the airplanes in world are submitted to the same safety constraints so it is not more dangerous to fly with Air Algerie than to fly with others (All Air Algerie airplanes are from the last generation Boeing or Airbus). And the greater decision Air Algerie has taken is to eliminate smoking in their airplanes. For the delays I think is problem of security which is taken really seriously by Algerian authorities and also because there are simply not enough parking place at Algiers Airport which will be resolved with the new airport.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Sidi Benkhada","","2003-12-31","I am an Algerian living in London I used the the service once from London it was the most expensive horrific and time wasting in my life. It was the first and the last it took me 9 hours where it should have taken only 4. I complained to London branch manager but no action followed nor an apology.","","","","","","","","","","","","","0"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","Robert Woelken","","2003-12-08","As an expat living in Algeria I frequently have to use the services of Air Algérie for going on business trips. As a frequent user I can only confirm what others say about Air Algérie. The planes are 90% of the time late the service is miserable and the planes are in a state where most airlines would take them out of service. Only small highlight is the consistent quality of the food which is not refined but good tasting. Air Algérie certainly is part of the Algeria experience but those who are scared of flying may not find this the most reassuring airline to go with. A word of advice as a business traveller - take business class there is a small lounge at the Airport in Algiers where you can at least pass your time when the flight is delayed.","","","","","","","","","","","","","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Chan","Canada","2012-02-17","AEP-FTE in Club Economy. Check-in at AEP was confusing proceeded to departure lounge upstairs. There is no VIP saloon at this airport for Club Economy passengers. Equipment was an old MD88 that was worn. No IFE. Seat pitch was around 35” or so. A lunch box was distributed shortly after take off - a stale sandwich a packaged cake and a pack of nuts. Drink service followed and FA's disappeared. No second round of drinks. Toilet was dirty. For a 3 hour flight I would expect a more substantive meal in the “premium” cabin. My bags were amongst the last to come out despite marked “priority” on the tag.","","","Business Class","","4.0","2.0","2.0","2.0","1.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Matt Howsam","Australia","2012-02-10","Booked to fly Sydney to BA 1pm Tuesday it's now Friday and I've made it as far as Auckland. We sat all day at the gate in SYD eventually told flight cancelled due to mechanical problem. After spending 2 nights we left SYD last night only to land in Auckland for 16 hour layover due to crew shortages. No communication other than rumours from hotel staff. Airline had paid for accommodation and meals but very basic. No entertainment onboard other. Due to fly out 10pm tonight. Traveller beware.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Daddy","Bahamas","2012-02-10","GIG through EZE to USH. Initial check-in took 20 mins per person only 2 people working huge lines. Flight delayed more than 4 hours. No updates from the airline board still read on time. Missed connection in Buenos Aires no Business Class line rep tells me she can't help me reschedule my flight. No offer of meal tickets no lounge access they bump me to economy class and refuse to refund the difference - finally part with a voucher for a disgusting fast food place at the airport then the flight to Ushuaia is delayed 2 hours. Everything was a hassle. The lounge at Rio airport is a marathon to get to and a joke once you're there.","","","Business Class","","3.0","3.0","1.0","2.0","1.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","David Mejia","Mexico","2013-03-12","MEX-CDG-MEX. Food - awful both legs economy style (Chicken and pasta) and also overcooked. Only breakfast to CDG not so bad. Catering sequence nothing to do with Other Sky team airlines. Flight attendants do only what is necessary extras are difficult to get. Not recommended.","","","Business Class","","4.0","3.0","2.0","2.0","3.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Philip O'Connor","United Kingdom","2013-02-27","Travelled Premier Classe from Mexico City to Paris. This is an extremely poor business class product. On entering the plane we were offered a choice of water or orange juice; on asking for a glass of champagne was told very curtly by the steward that they had not chilled any so could not offer it! No personal IFE in seat only offer of ipad type product with limited selection. Meal very mediocre - choice of wines ok. Service from cabin crew very unfriendly and desultory - they seemed to have little interest in providing much service. Seat was acceptable. But this old 767 really needs an upgrade and the cabin crew need some serious customer service training. This business class product in no way compares with Air France or KLM their Skyteam and codeshare partners.","","","Business Class","","3.0","3.0","1.0","3.0","1.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Olle Laprune Yann","Mexico","2013-02-27","I flew from Mexico to Paris and Paris to Mexico. First flight was good I boarded in terminal 2 in Mexico city's international airport crew were smiling it was comfortable and food was excellent. Aircraft (B777-200) was good.","","","Economy","","7.0","5.0","4.0","5.0","3.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Rodolphe Paccard","France","2013-02-21","PVR-MEX Flight AM143 February 18 2013 Boeing 737-700 seat 22A. Flight half full we sat all ready to go in the cabin without air for a good 15 minutes before we were on our way. The aircraft had slim seats which tend to be the new trend with airlines to reduce weight and give a little more leg room. Leg room was OK but comfort of the seat is poor due to the lack of padding giving you some back pain even for a flight of a little over an hour. Drink service was OK staff friendly and attentive. Arrival on time.","","","Economy","","5.0","1.0","4.0","4.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Lezotte","United States","2013-11-04","Best experience I have had flying transatlantic. Flew round trip MCO-DUB 10/22 and returned 10/31. Continuing service to CDG. Very friendly and ever present staff on the transatlantic portion. The seat turned into an almost lay flat bed which provided a sound sleep in both directions. Wines were well chosen and poured frequently. Meals were well presented with a variety of appetizers before and hot breads during dinner. The staff service and the overall cleanliness of the plane convinced me that I had made the right choice for an airline. The connection DUB-CDG was a packed economy flight. For an hour and a half flight it was tolerable. Aer Lingus competes with Ryanair on this route so everything including water is for sale. My choice from now on for transatlantic flights. Clearing customs and immigration in Dublin is a real plus. American customs and immigration are rude and hostile but about what you would expect from them.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Fox","Ireland","2013-11-04","JFK-DUB EI108 Nov 1st. Another more or less faultless flight with Aer Lingus across the pond. Young cabin crew who were enthusiastic smiling and charismatic. Very attentive to all passengers on a late night flight from New York to Dublin. Pilots again very informative on routing weather and arrival time which is great. Crew apologetic for delay leaving JFK but flight still arrived 55 mins ahead of schedule. Added bonus was the fact that the crew played some great modern music while taxiing to stand after arrival. One minor criticism was the pace of check- in/bag-drop. Great job all round.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Nick Serpell","United Kingdom","2013-11-04","DUB-ORD and return. Both flights on Airbus 330-300. Seating seemed tight in both width and legroom compared with other airlines we have used. We booked their so called Choice seats for which we paid extra but there is no real advantage to this other than you get to board with business class. Aer Lingus offers the facility to pre-order better quality meals and I would definitely recommend doing this. Much better than the normal economy offer and you get free wine. The service on the flight out was exemplary. They had lost my wife's pre-booked meal but rustled her up a business class meal and gave us extra wine to compensate. Film choice is not nearly as good as we have experienced on Far East airlines and very annoyingly they truncated the film service towards the end of the flight to show a video for their pet charity which they had already screened at the start of the flight. Big bonus being able to clear US customs in Dublin so arrive at Chicago as domestic passengers. On the flight back they woke us up three hours after serving dinner for a cheese roll at 3.30am Suggest they abandon this idea and let people sleep a bit longer. Overall it was as good as economy gets on European airlines although not anything like as good as the likes of Singapore and Malaysia. Would fly with them again.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Foley","Ireland","2013-10-28","DUB-DUS-DUB. Outbound flight light load had breakfast not bad value and quite tasty. Remote stand in DUS but efficient transfer via bus so no complaints. So return last night full flight (215 people). Departure at 9.20pm. At about 8.30 at gate announcement made asking everyone to go downstairs collect bags and exit for bus transfer to Cologne where our aircraft was! Turns out curfew at Dussledorf means no jet aircraft after 10pm. Inbound flight was delayed which would have prevented a departure prior to 10 resulting in an overnight. All handled pretty well to the point that obviously this was not the first time this happened! Bit of a pain back through security etc in Cologne and people who had bought duty free in Dussledorf had some issues. Ended up arriving in Dublin at 1am about 3 hrs late. Flight itself fine. My only comment is on one attendant. Few German lads in row opposite me having a few drinks. A bit spirited but nothing to bother anyone. In fact the young attendant on board had a few laughs with them chatting about best pubs to go to in Dublin. Then as other attendant passing they were a bit loud and I noticed her giving them a hard stare. I travel a lot and know when people are behaving in a poor manner but not in this case. She had a furious look the whole trip. Ok so like the rest of us on a Friday night not impressed running so late but we were all in the same boat and I thought the passengers were remarkably stoic and took it all on the chin.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Harrison","Germany","2013-04-03","PRG-SVO-BKK. A smooth flight to SVO on a newish A320. Seats are proper business class seats (2-2 config) but they do look and feel a bit outdated already. Nevertheless still comfortable and there's plenty of space. Cabin crew were polite and effective. The main (and only) complaint on this flight was the quality of food. The main dish was pretty much inedible but the choice of wines and drinks was good. Transfer in Moscow was quick and easy. No delays at security screening/passport control. Terminal F is bad in comparison to terminals D and E. The Classic or the ""First class"" lounge is old crowded and all in all unpleasant. Boarding the BKK flight was chaotic. Even if priority was given to business passengers there was no real control as to who was boarding first. Nevertheless managed to be one of the first ones onboard. Once onboard was shown to my seat and offered the pre-flight drink by a friendly cabin crew member. Aircraft was a brand new 777-300ER with a new cabin design throughout the aircraft. Business class seats (2-2-2 config) found these seats very comfortable and the atmosphere of the cabin modern and pleasant. Cabin crew professional friendly and attentive. A 3 course dinner was served and the quality of the food was much better. Plenty of drinks offered. IFE system with proper wide screens offers sufficient amount of entertainment apart from the choice in music. All in all a very positive experience with Aeroflot. Would certainly fly Aeroflot again.","","","Business Class","","9.0","5.0","4.0","3.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Piibe Piirma","Estonia","2013-04-02","Moscow to Ho Chi Minh City and back last month (15.03 and 30.03). Both flights were drastically delayed (from Moscow to Vietnam 6 hours and back 12.5 hours). I missed all my connecting flights and lost hotel bookings. Unfortunately Aeroflot didn't give any information about estimated boarding or departure times as well as reasons for the delays. No foods or drinks served in Moscow during 5 hours of waiting! My luggage went to Stockholm Arlanda not to Tallinn as it was confirmed in Sheremetjevo Airport. I am home now and got my luggage but I am really not sure if I will use Aeroflot for future trips.","","","Economy","","","4.0","4.0","2.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Glenn Pineda","Philippines","2013-04-02","I took Aeroflot SU2387 from ARN to SVO on 26 Mar and SU013 from LED to SVO on 31 Mar and I was pleasantly surprised with the cabin attendants who were well groomed courteous and able to communicate in standard English. The LED-SVO leg even had the bonus of the purser giving a brief of what one could see or do in Moscow. The meal services on both legs were conducted at lightning speed which I initially found worrisome as I was only halfway through my ARN-SVO meal when I saw the crew collecting the trays four rows away but I did see that the mainly Russian and Swedish passengers were already done eating so it was probably my pace that was the issue. For the prices I paid Aeroflot delivered exceptional value. I expected a Soviet relic but I experienced efficiency and service at its Russian best.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Jose Bolanos","Thailand","2013-03-27","Delay of more than 12 hours. Rude and unhelpful staff in Moscow lack of any kind of information post service inexistent. On the way back from MAD to BKK first flight got delayed 2.5 hours so when we arrive in SVO connection to BKK had already departed. Instead of giving us a hotel they gave us a boarding pass to Seoul! We arrived to Seoul without any idea of what to do next nobody say anything to us no information. There they gave us a boarding pass to BKK with Korean airlines for 6 hours later. Arrive into Bangkok with more than 12 hours delay they inform us that our bags were still in Moscow. The worst customer service.","","","Economy","","1.0","3.0","1.0","4.0","3.0","","","3.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","S Markoff","Serbia","2010-09-17","Istanbul-Sharjah-Delhi. Excellent experience and fare lower than on standard airlines. Well- designed and clear website. Clean planes and polite crew. Food available for purchase of board at very reasonable rate and of good quality.","","","Economy","","9.0","","","","","","","4.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","S Serebryakov","","2008-08-11","Astana-Sharjah-Astana. Aircraft new clean A320 with all economy cabin. There is no free food but you may choose some sandwiches and drinks for reasonable prices. Food is not good however. However wouldn't recommend to use this airline because of Sharjah airport. The terminal maintained very poorly and very dirty. People sleeping on the floor etc","","","","","3.0","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Christopher Alphonso","","2008-07-28","Dep time 9:45pm Mumbai to Sharjah. We boarded the flight and after all the initial talks from the Captain etc were ready to take off. The captain must have noticed some sparks while taking off and he said that we are going to disembark. All the passengers were made to disembark and nothing else was told to us. We sat in the airport take off lounge waiting for an hour. finally after lots of noise made by the passengers a representative from Air Arabia arrived. She tried to convince the passengers but could not give a proper reply. At around 0030hrs the manager arrived and said that a spare part was coming from Sharjah in the morning flight 4:45am and that the flight was rescheduled to leave at 7am. No other compensation was offered to the customers. Some took the offer to cancel their flight while the rest who waited in the lounge were stranded without any offer from Air Arabia. Finally at around 3am after much heated discussion fried rice was offered to all. After that till 7:45am no staff from Air Arabia was present. When they came they again said that the flight was delayed no breakfast was offered. finally after much arguments we took off around 10.30am a long wait in the airport with no compensation! This experience must have made not only me but all the passenger that waited in that lounge dread flying with Air Arabia again. Everyone present there were hoping that Air Arabia would compensate us with something but nothing of that sort happened.","","","","","2.0","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Chandrasekharan Kumar","","2008-07-16","Sharjah to Muscat return. Flights departed and arrived on time. The flights have good leg space. Food is not served free.Ideal airline for business travellers who have to fly between the GCC countries.","","","","","4.0","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Poukis","Cyprus","2012-04-16","Staff at Heathrow Airport not very helpful. Manager quite ignorant to people's needs. Cabin crew quite the opposite very polite and always smiling. A shame how one can spoil it for the other. If you have excess luggage I personally think they over charge. They charge £15.00 per kilo and believe me you cannot get away with it.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Nick Biskinis","United Kingdom","2012-04-01","LHR-ATH return - A320 outbound A321 return. Excellent service and a good fare. Both aircraft's clean and comfortable with several rounds of drinks (wine tea coffee). Food good. Flights on time or ahead of schedule.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Douas","Greece","2012-02-23","ATH-LHR A320. Flight arrived in London early but luggage delivery so slow in T1 it didn't make any difference. Decent service food horrible as always. New and clean plane. Decent movie onboard.","","","Economy","","8.0","5.0","4.0","1.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Magpantay","Philippines","2011-10-17","I loved flying Aegean Air from Rome to Athens in May 2011. Check in was a breeze. The food was warm and good even had dessert. Staff was courteous and helpful. After flying EasyJet for most parts of my 2 week European backpacking trip flying Aegean was a treat.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","S Mrachkovskiy","Kazakhstan","2015-06-20","Flight from Shymkent to Kuala Lumpur via Almaty and back in April. On vacation we were hospitalized with fever and skipped our flight home. Air Astana appreciated our position and changed dates for our unreturnable tickets without charge, so we could come home later. Great thanks for help, now we are your loyal clients.","","Couple Leisure","Economy","Shymkent to Kuala Lumpur via Almaty","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"air-algerie","/airline-reviews/air-algerie","Air Algerie customer review","G Eckensviller","","2003-05-24","I fly Air Algerie on a regular basis - they are habitually late because of security. For instance when departing Algiers all passengers must identify their luggage which is laid out on the tarmac prior to boarding the aircraft. For this I have no problem. The latest I have ever been leaving Algiers is 45 minutes. It gives me ample time to catch any connecting flights to my next destination. The other reason why they are quite often delayed flying back to Algiers is because there are simply not enough parking spots at the Airport in for incoming flights therefore they wait in Paris Rome Frankfurt etc until a spot can be allocated for the aircraft. The crew is always more than accommodating with refreshments and anything they can do to assist with comfort. They have eliminated smoking on the flights but some people still light up. When this happens they tell the person to put out the cigarette and if the person refuses they are told that should they refuse to extinguish the cigarette - then once they arrivedat the destination the local authorities will be contacted this usually takes care of the problem.","","","","","","","","","","","","","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","V Vergara","New Zealand","2012-01-28","6 hours delay from Auckland to Buenos Aires and 5 hours delay from Buenos Aires to Auckland. Food was not good the seats were uncomfortable and the TV system rubbish. Staff were not friendly with little customer service skills.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","2.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Pyne","Australia","2012-01-27","This airline has no check-in agreements with other airlines if transiting with another airline allow time to clear immigration customs collect bags re-check-in etc because they cannot do it for you. Auckland to BA - toilet out of order. Return flight 7 weeks later same toilet out of order. Ceiling mounted TV was flickering for 13 hours. Service - rude. Movies - they only had 2. They lied to us about how long our flight would be delayed so they wouldn't have to pay for meals and accommodation. When we returned to the airport we found it was further delayed. We paid for 7 flights with AA and they changed departure and arrival times on us and in BA also switched arriving airports which meant we had to cross town to make our connecting flight. Don't order the special meals.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","4.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S da Silva","Australia","2012-01-24","My flight from Sydney to São Paulo was cancelled and they called me to say they were having problems and if they could change my itinerary. They arranged everything for me with Emirates. My flight back to Australia was ok no delay. The food isn't good. No TVs but it is not a problem if you have magazines and books. The seats are not comfortable. The price is good however staff don't speak English very well. The check-in was very slow it took nearly 2 hours. Recommended if you to want save money.","","","Economy","","6.0","2.0","4.0","3.0","2.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","R Carvalho","Mexico","2013-02-20","Mexico to Madrid and onward to Geneva via Air Europa. At check in they bungled up my frequent flyer number and kept telling me it was invalid. After the lousy check-in process I proceeded to the lounge at Mexico City airport terminal 2. The lounge has slow service with a poor selection of snacks and drinks. Lounge was crowded too. Inflight the seats in business were very small on this 767. The seats don't lie flat but at an angle. The best part no in-flight entertainment. The staff handed out ipads with a very limited selection of movies and TV shows. Food was awful and they did not have my option. Flight attendants could not be bothered with requests and soon disappeared after serving us our meals. Despite attempts to call them no one showed up. This is not business class but at best premium economy. Overall a very poor experience.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Rodolphe Paccard","France","2013-02-14","Feb 8 2013 flight AM192 MEX-PVR Embraer 170. My first time on this type of aircraft. I liked the large windows and larger seats. One thing though leather seats tend to have you slide down and slouch. Flight was on time staff friendly bags delivered by the time I had deplaned.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","S Moseley","Australia","2013-02-13","Will never fly with them again. We missed our Aero Mexico flight to LA through their incompetence and consequently our onward connection to Australia that evening. Ground staff were next to useless and we got the run-around for 4 hours being passed from one supervisor to another with no-one wanting to take responsibility with lots of shrugging of shoulders. We had to organise our new flights ourselves at some cost to us. Once on board the premier class is just like premium economy although its supposed to be the equivalent of business class. Food and service is basic. I believe they have plans to fly from MEX to LHR shortly. They will have to lift their game to be any competition to existing carriers on that route. We love Mexico but will use another airline in the future.","","","Business Class","","","2.0","3.0","2.0","1.0","","","0.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","R Carvalho","Mexico","2013-01-28","Flew Mexico City to New York and back in December 2012. At the time of booking was told that a baby bassinet and baby food would be provided for my infant. When I called to reconfirm the flight 2 days before travel I was told that Aeromexico did not have bassinets on a 5 hour flight from Mex to NY. Felt tricked as I was not given this information at the time of booking. In-flight entertainment non existent no personal video screens and unclean airplane on the way into JFK. Movie was shown on an overhead screen unfortunately the headphones provided were non functional. The food was horrible and neither me nor my wife ate the food no baby food provided for my infant. The only positive from the flight was that the plane was empty and we could place our baby on the seat between us. It would have been very hard to carry the baby on our lap for 5 hours without a bassinet. On the return flight check-in was a mess at JFK the staff were not efficient and when we asked if the flight was on time we were told it was. We rushed through security and when we reached the gate the flight was delayed 2.5 hours. The airline staff were not competent and no one could explain the reason for the delay. Inflight food was terrible no video screens despite the plane being brand new. No baby food for the infant. Again the only positive for the return flight was that the baby had a seat between us as the flight was empty. Overall a bad experience for us and our infant.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Fox","Ireland","2013-10-28","Dublin - New York Oct 26th: Early start for flight to NYC on EI105 ""St. Patrick"". Booked flight 6mts in advance for a hugely competitive £440 return. Major plus is clearing U.S. Immigration and Customs at T2 and hassle-free seamless arrival at T5 at JFK. Aircraft spotlessly clean new and unworn. Entered fleet in 2010 only. PTV screens were great with excellent documentaries although choice of good movies limited. Staff professional and efficient. Pilot is provided plenty of weather and routing information. Chose the pre-ordered chicken meal which I would highly recommend doing. Head and shoulders above the standard economy meal. Overall an excellent flight and experience. Could in no way fault.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Donovan","Ireland","2013-10-28","Dublin to Frankfurt. Departed a little late but arrived in time. Comfortable flight (not full). Good and pleasant service from the cabin crew. Decent selection of food and drinks for sale. Overall cannot fault it and the price was very reasonable.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Sean Leonard","Ireland","2013-10-16","EI775 Agadir - Dublin 12th October. Normally full of praise for Aer Lingus there seems to a general problem with inflight catering with Aer Lingus lately. They heavily advertise their new ""pre-booked meal service"" this is the 2nd time in 5 weeks that the meals were never loaded? Why offer something you can't provide food for purchase seems to always run out crew were ok but hassled not the normal friendly crew. Swissport the ground handlers are a disaster.","","","Economy","","5.0","4.0","3.0","1.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Cleary","Ireland","2013-10-15","DUB to MAN one way. Very early flight but crew very friendly and helpful. Left on time but slight delay landing in Manchester due to fog. Pilot informative about weather throughout the flight. Flight very smooth with comfortable seating. Fly often with Aer Lingus and would highly recommend.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Hadrian Adler","Australia","2013-03-22","PVG-SVO-BEG. After flying in economy first time I decided to try out Aeroflot business as it was pretty cheap. Staff English pretty decent food good for my taste plenty of alcohol. Overall money spent well. SVO-BKK business class again I was happy with the level of service and comfort for the amount of money spent on a ticket. Shall use Aeroflot in future.","","","Business Class","","8.0","5.0","4.0","4.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Anders P Pedersen","Denmark","2013-03-20","HAN-SVO-VIE return. All flights on time. Separate check-in for business class disturbed by allowing economy class pax using the biz-class check-in counter. However correct check in though a bit stressful as the airport and particularly the flight to Moscow was crowded. Flight HAN-SVO overbooked and roughly 20 of 34 seats in business were economy pax being upgraded to business. FA managed to accommodate all additional pax. Access to lounges in HAN SVO and VIE went smoothly. Invitation cards issues at check in and at transfer desk in SVO. In SVO you are free to choose which of 4-5 Aeroflot lounges you want access to. FA staff polite at a first glance a bit too firm and not truly kind. Seats are good. The lie flat on A330-300 is a bit angled but sleep-able. Food present in good quantities and good though not sophisticated. Drinks are good. Champagne/juice offered 2-3 times at take-off. Disappointment is that after departure and until you get any drink they go and take orders which complicate things and the serving of the first drinks happens only 1.5-2 hours after departure. No drink wagons everything is brought by hand to individuals. Food is good a bit tasteless 3 options. Refills or modifications are made possible. FA-English skills very poor. Entertainment acceptable but earphones are collected an hour prior to landing. Altogether a bit rough and robust service but no major faults apart for very slow 1st service on board. Good value for money if you buy discounted biz- class. 3 of 4 flights on time only the last flight was delayed due to snowstorm in Moscow.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","E Agamennone","China","2013-03-19","PEK-FCO return economy class. The PEK-SVO/SVO-PEK legs were served through old planes no IFE uncomfortable seats ok food. Transit through Sheremetyevo Airport was a bit of a nightmare: it took a long time and staff was not friendly and helpful. The SVO-FCO/FCO-SVO were much better as planes were newer IFE available and staff friendlier.","","","Economy","","5.0","2.0","1.0","3.0","2.0","","","3.0","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","T Xia","","2008-03-22","Sharjah to Muscat 2hrs delayed. Muscat to Sharjah 3.5hrs delayed. Bahrain to Sharjah 2.5 hrs delayed. Air Arabia has very bad on timings performance therefore if you go for business trip you should not fly with this airline.","","","","","1.0","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Alexandru Dumitru","","2007-01-12","Istanbul to Kathmandu and Jaipur to Istanbul I found the service provided by Air Arabia to be efficient prompt and reliable. No delays a fair service onboard (with a good selection of snacks at a reasonable price) as well as a quick transfer and 96 hour visa desk. The only problem is that in the evening (around 9-10pm the airport in Sharjah is crowded with many departures and arrivals. The immigration / security check sections are understaffed for this situation and there can be long queues. Hopefully the airport service will improve. Otherwise a fair mark for Air Arabia both for the service quality and for the good coverage of the Middle East & Central Asia.","","","","","","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Haseeb Soleja","","2006-08-25","It's a boon for business travellers who travel regularly within GCC. Excellent flight timings friendly staff on-time departures / arrivals and quality food on board at nominal price makes it ideal in terms of value for money. However the best feature I like of Air Arabia is the convenience of booking on-line from their fantastic web portal.","","","","","","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Geoffrey Stevens","","2006-04-17","Recently flew from Sharjah to Aqaba to Sharjah for a family weekend in Petra Jordan. Schedule convenient flights on time clean and comfortable aircraft and very friendly cabin crew. On board food can be purchased with a good selection of quality sandwiches at very reasonable prices. Seats have a very good pitch and aircraft on both flights were very new. This airline is expanding in the middle east and I would recommend using them anytime as they are extremely good value for money. Also Sharjah airport much less congested than nearby Dubai. The whole experience resulted in a great holiday.","","","","","","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Vineet Meghrajani","","2006-01-27","NAG-SHJ. A320 on this sector having television screens for every 3 rows. Earphones cost Dh 10 on board but I advise you to bring your walkman earphones and plug them in. The aisle is at least 7 inches wider than a normal A320 and if one person attempts to stow his baggage in the overhead locker the person behind him can move ahead without any discomfort and there are no bottlenecks. Seat pitch is good and even a 6ft 2ins person can stretch out comfortably.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Mike Lambert","Germany","2011-10-16","Heathrow to Larnaca return in October 2011. Excellent in every respect - new clean aircraft relaxed and attentive service.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","3.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Heather","United Kingdom","2011-10-16","LHR - Mykonos rtn via Athens both ways. 30 minute delay outbound from LHR meant connection was very tight in Athens. Cabin crew provided reassurance to anxious passengers (one crew member saying 'Aegean Airlines cares for its passengers don't worry) and at Athens those of us with tight connections were met by a lady who competently and at very high speed escorted us through what is a complex connecting arrangement. No delays on the return service and we landed 15 minutes early at LHR. Service onboard was good with a hot meal and a free bar. On the way from LHR to ATH we had a new A321 aircraft with in flight entertainment (main screen). Otherwise flights were on a mix of A319 and A320 of varying ages. Thoroughly enjoyed my flights with them the crew work hard and seem proud of their airline.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Sergey Kochergin","Uzbekistan","2015-05-08","26 April Tashkent-Almaty flight KS128 and 5th May Almaty-Tashkent flight KS127. Embraer 160 from Tashkent-Almaty-Tashkent. Excellent service on Board. It was at a high level starting from check-in to landing. Flight attendants were very neat and friendly also pleased with the print media. Even given candy during takeoff and landing as well as a pillow which were very nice.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","P Eckersley","United Kingdom","2015-04-14","Flight from London on time 767 aircraft with new interior. clean and well presented crew efficient and helpful Food and alcohol selection great seat very comfortable and inflight entertainment console worked well. Arrived on time and fresh. This is a great connection for Kazakhstan.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Seyhan Erdal","Kazakhstan","2015-04-08","Astana-Istanbul-Astana on March 16-18 2015. It was one of my best flight experiences starting from check-in inflight meal offering and friendly approach of flight attendants. It was worth every cent I paid.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Kad","Netherlands","2012-01-24","Flew twice on domestic flights in Argentina and despite all the bad reviews these flights were excellent on time and without any issues. One was operated by Austral on a new airplane which had comfortable seats with IFE in back seat. I may have been lucky but I can recommend them for domestic flights.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Ray Howitt","Australia","2012-01-21","2 hour delay leaving Sao Paulo a further 3 hour delay in the transit lounge at Buenos Aires. No information about this delay. No announcements no staff to get information. The screen simply said 'Delayed'. After 2 hours a garbled message in Spanish was given to take boarding passes to a cafe and get something to eat. I pre-booked vegetarian meals months ahead and confirmed at check-in 3 hours prior to departure. But my name was not on list. The plane was old with poor TV and disappearing staff. This airline runs a good domestic service. Messages in English to a predominantly English speaking transit lounge would be a basic and obvious service.","","","Economy","","3.0","2.0","3.0","2.0","2.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","H Stewart","United Kingdom","2012-01-19","Buenos Aires to Salta to Iguazu. Both flights were fine. Punctual efficient and a decent snack. Both were on Embraer 190 operated by Austral and the second craft was new - excellent seats and seat-back IFE with personal headsets on a flight of less than 2 hours.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Zaverio Flores","Mexico","2012-11-13","MTY-MEX-PVG-MEX-MTY. Departed MTY Terminal B very nice fast check in. Boarded a brand new 737-800 with IFE in Biz and coach classes. In MEX went to the AM lounge - its excellent. Boarded (777-200ER) sat in Premier Class all the way to PVG. It has a tech stop over TIJ which turned out not so bad you don't even get off the plane at TIJ just crew changes and on we went to Shanghai. It was a 14.45 min flight but sleeping eating movies and great crews made my flight amazing!","","","Business Class","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Sandra Perez","United Kingdom","2012-11-08","Flew from Madrid to Mexico City. First off my flight was delayed for reasons that none of the staff at the desk was able to explain. Check in was extremely disorganised and poorly signaled. About 1 hour into 14 hour flight I noticed that my inflight entertainment screen was still off while other passengers' screens were on. Then it turned out that 6 rows did not have working inflight entertainment screens or overhead reading lights. As soon as we let the staff know they told us they would ""reset the system"" and let people at the front of the plane know. About 30 minutes later nothing was working and we asked again what the status was. We were told quite rudely that they were looking into it. Needless to say this carried on for another 3 hours. It became evident that the flight attendants were avoiding our section as we could see them walking around offering water to passengers in the aisle on the other side of the plane quite often. Finally about 4.5 hours into the flight the person sitting next to me asked once more whether they'd managed to see what was wrong with our screens. The flight attendant said ""well obviously it's not working. Didn't you figure that out?"". I can understand that technical problems may arise but that does not mean that paying customers should be treated rudely. I was very happy to finally land in Mexico city after 14 hours of a tortuous flight. I am very hesitant to fly with Aeromexico again if this is the standard of customer service that they have.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","L Saxton","United States","2012-10-15","Flew from Miami to Cabo through Mexico City. I was very hesitant but chose to do so as I was taking 5 people with me and it was $250.00 cheaper pp to fly Aeromexico than the other domestic airlines. My experience turned out to be a very pleasant one. Other than legroom being a little tight in economy on 2 of the 4 flights planes were clean on time staff very pleasant and flight attendants dressed well. Mexico City airport was very easy to manage. My experience was just as good if not better than any other domestic airline.","","","Economy","","9.0","3.0","5.0","3.0","3.0","","","5.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Giraldo","United States","2012-10-09","Flew AeroMexico for the first time in economy class from JFK to Cancun return. Aside from the legroom or lack of I can't make any negative comments. We were given a pretty good breakfast half hour into the flight nice hot coffee and flight attendents made multiple beverage runs throughout the 3.5hr flt. The return was pretty much the same except it was a dinner flight and they offered complimentary alcohol. I'd say AeroMexico is a much better airline to travel to Mexico in economy class then US carriers.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Richard Rubinstein","United States","2013-10-13","We flew Sep 23 New York - Dublin - Rome return Milan - Dublin - New York. New York - Dublin no problems food and entertainment poor. Embarking Dublin to Rome we were treated like small children (we are senior citizens) and were not permitted to take our carry on onto the plane. Terrible manners and we were embarrassed in front of the rest of the passengers. The return flight was uneventful but overall service very poor for an international airline.","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Sherman","United States","2013-10-03","Flight 109 Dublin to NYC. Scheduled to leave at 3.30pm still in airport at 6.40 - airline says next announcement is at 7.30. They are quick to charge high fees for overweight baggage but they fail to spend the money to maintain a sufficient number of ready to fly planes. Weather is fine and we are still sitting in the airport. It is now 6.55 and we are still sitting here. It is freezing so we asked for a blanket: they said they would ""organize"" one and never provided it.","","","Economy","","","0.0","0.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mary Howe","United States","2013-10-02","We flew Boston to Dublin and back. Flight 136 Sep 15 2013. Flight 137 Sep 27 2013. Excellent flights excellent crew! Aer Lingus will be our airline for overseas travel. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G L Legg","United Kingdom","2013-09-29","MAN-MCO Business Class Sep 2013. One cannot praise Aer Lingus enough the flights were excellent as were the meals on board. Aircraft's were spotlessly clean and good service from start to finish. The only draw back was that we could not find lounge at MCO as it was United's in another part of airport.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","O Zakharov","United States","2013-03-18","LAX-SVO: Round-trip: Feb 6-12 2013. Frankly not so bad considering the price. Pros: Relatively comfortable. Direct flight. Cons: boarding is badly organized especially in SVO cheap wine in tetrapaks only paper glasses food choices are limited to two items.","","","Economy","","7.0","3.0","4.0","2.0","3.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Vissers","Netherlands","2013-03-04","AMS-SVO-HKG. First experience with a Russian airline. Aircraft new A320 and A330 reasonably on time. SVO terminal F horrible more like a busy bus terminal. Seat comfortable PTV with a limited choice. Staff attitude OK (didn't really expect too much in this part of the world). Would fly them again as they offer a decent product for a low cost.","","","Economy","","7.0","4.0","2.0","3.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Y Li","United States","2013-03-04","I flew Aeroflot from AMS to PEK. The flight was cheaper than other flights but it was not worth the money saved. The seats have less leg room than other airlines I fly around 10 times a year and this was these were the smallest mos uncomfortable seat I have ever sat in and I am only 5'4 / 163 cm. Staff do not speak English but they were professional. The food was atrocious and the beverages were fine but I would like to see anyone screw up an apple juice. The inflight entertainment is almost non-existent playing old Tom and Jerry reruns on shared TV's in the aisles. I would not recommend Aeroflot.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","I A Nikitin","Russian Federation","2013-02-15","Moscow - Hong Kong A330-300. Both flights delayed (40 minutes and almost 2 hours respectively) which might have been a problem if I had transit. The seats are atrocious and some of them were broken. Mine were broken on both flights (headrest wouldn't stay and the tray table was squeaky and uneven). The service is more or less ok quite a lot of smiles although crew disappeared right after the meal for 8 hours. They answered the calls quickly so not really a problem. The meal was mediocre quality hit or miss catering from Hong Kong significantly better than from Moscow. They ran out of meal options on both flights pretty quickly. IFE screen was malfunctioning on both flights although after they restarted it it worked flawlessly. The system is pretty slow but I liked the movie selection. Aeroflot misinformed us twice on the gate we were arriving to which made it hard to greet us at the right terminal. They also decided that the bus is good enough to deliver the huge crowd of 300+ passengers to the terminal. Overall the experience was poor especially because of the seat pitch problem and broken seats. I must say Aeroflot is quite good on short- haul and medium-haul European flights but I would never take a long-haul with them again - the seats the delays and overall service leaves a lot to be desired and the overall feel is Aeroflot doesn't care about its customers at all.","","","Economy","","1.0","1.0","3.0","3.0","4.0","","","3.0","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Stephen Kennedy","","2005-11-02","Have flown from Doha to Sharjah quite a few times now and although Air Arabia is an excellent no-frills airline I must comment on the unreliability of the flight times from Doha on 2 occasions I have had to wait more than 5 hours for my 45 minute flight and have had little help from the ground staff. The last time I flew from Doha on the 13th October and the flight was supposed to be 12.50we took off at 6.35.After repeatedly asking ground staff what was the hold up I was told it was ""technical"" and that it would be sorted in 15 minutes. This went on for more than 5 hours with a whole plane load of passengers wandering around the airport very confused. There is very little trouble at the Sharjah end for departures and arrivals and I just hope that something can be done at the Doha end to avoid any more lengthy delays.","","","","","","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Michael Krevet","","2004-11-10","For a low cost carrier Air Arabia is an excellent choice to fly within the Middle East and beyond. Fast efficient check-in in Sharjah you can show up at the Check-In counter 45 min. before departure which is impossible in Dubai. Short ways in Sharjah Airport quite hassle free. New spotless clean planes very much on time. I flew Air Arabia 4 times so far to Kuwait two times Beirut and Colombo. Very reasonable prices for snacks and drinks only AED 10 for a large sandwich and AED 4 for a soft drink (US$ 2.50 and 1.00 approx). Very fast internet reservation website quick and user friendly.","","","","","","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","G Chew","","2004-07-08","Following my flight from SHJ-Beirut I flew back yesterday from Damascus. The inflight service was just as good though the aircraft was older. However the check-in in Damascus was terrible with all the line for the three desks merging into one big mass of people pushing to get served. I was waiting for over an hour before I got to the counter. I asked for a window and got a middle seat (they said they had no more windows). I had to wait five minutes before someone could print me out a new boarding pass and eventually I got an aisle seat. I went to clear immigration and was told once i had had my passport stamped that I needed to pay 200Syrian pounds airport tax (mentioned nowhere even at check-in). I had to go back through security to buy the tax then go back airside and push my way through to the front of the immigration queue (I had been queuing at check- in so long the flight was boarding). Once on the plane it appeared that the flight was only half full and I had the entire row to myself so why they could initially only give me a middle seat I don't know. Back in Sharjah the immigration area is confusingly laid out and getting a queue that moves is pot luck. here again everyone is pushing to get served. A nightmare on the ground but great in the air.","","","","","","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","G Chew","","2004-06-21","I recently flew from Sharjah to Beirut. The staff were very friendly and I was given 11A an exit seat so I had a lot of leg room though all the seats seemed to have buckets of space (more than my previous LH economy flight). The pay-food was good value and tasty and we landed in Beirut 30 mins early. The attendants came though the cabin twice with free water. The A320 seemed brand new and was very clean. A great Flight.","","","","","","","","","","","","","0"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Lina Sayegh","","2004-06-20","I've tried flying with Air-Arabia and the fare is cheap. but the problem lies in the passengers well in such an low cost flight one may encounter those passengers that shower only once a week and whose habits are a bit rude or nasty.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","R Chalmers","United Kingdom","2011-10-14","LHR-ATH-LHR Business Class. Flight was comfortable with reasonably good service. On return trip breakfast was extremely good - much better than the lunch on the outward leg. No significant delays even though Greek ATC was working to rule.","","","Business Class","","8.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","R Chalmers","United Kingdom","2011-10-14","Athens-Chios-Athens Economy. Despite this being only a 20 minute flight it's operated by an A320. Very few passengers on it on outward leg but quite busy on return with large number of pax transiting Athens en route to US and Canada having been back home for summer. Service was okay - early morning flight so we were offered coffee/ soft drink and chocolate croissant. Check in at Athens was very efficient. Chios is the smallest airport I have experienced but everything went very smoothly - even in a very cramped check in area there was no long delay getting luggage checked in and boarding cards issued.","","","Economy","","8.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","P Demosthenous","Cyprus","2011-10-13","Staff excellent customer service oriented meals are good and the planes are new. The seats are comfortable and lounge in Athens has a smoking area that is not packed.","","","Economy","","10.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Ledger James","Australia","2015-04-03","I recently flew return from BKK to ALA. It was the first time I've flown Air Astana and I have to say that I was delighted with the attentive anticipatory levels of service I received. The plane itself looked brand new the business class cabin was spotless and a true delight to sit in. While the inflight entertainment was not as extensive as higher profile airlines this wasn't an issue for me. The dining experience was excellent quality varied food presented fantastically. The service and the environment along with the punctuality made this an excellent first experience of an airline that is clearly having an effect in the region.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Gail Mowat","United Kingdom","2015-04-03","12/2/15 KS942/952 London - Almaty. 21/2/15 KS601/941 Almaty - London. You really get the feeling with Air Astana that the company is genuinely striving for improvement all the time. Staff are extremely courteous and helpful planes are really clean flights generally arrive on time. The new economy sleeper is a winning option for people who dread the loss of a nights sleep but cannot bring themselves to fork out the full business class fare. I travelled with my four children and we all thought economy sleeper was brilliant. At least a chance of sleep much more space quieter cabin and better food that in economy.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","P Ortiz","Spain","2012-01-18","MAD-EZE-MAD. The airplane is an old 747 that it seems to be torn to pieces. You have great room for your legs while seated in those old cradles. There are rather comfortable though. Inflight entertainment does not work in 50% of the seats and flight attendants will never give you a proper solution. Food is ok but there's not much to choose but wines are superb.","","","Business Class","","2.0","4.0","2.0","3.0","1.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Jim Reid","United Kingdom","2012-01-09","AEP-USH. The departure time and flight number were different on the e-ticket boarding card and departure screen. Nobody could provide an explanation but in the end that didn't matter as it was 4-5 hours late depending on which time you chose. The aircraft was an elderly MD88 with no APU working hence the interior was stifling when we boarded. Leg room was appalling. The ""snack"" was inedible and the coffee undrinkable. To cap it all one bag was lost for 4 days.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","C Yen","United States","2012-09-24","JFK-CUN-JFK. Why bother asking me online what seat I want when I cant even get it when I book months in advance? Once onboard it was quite stuffy and hot. Surprisingly they did serve a meal. The return was ok but the cabin crew were pretty rude and unfriendly. I wouldn't recommend Aeromexico unless you looking for a cheap flight and have no expectation.","","","Economy","","2.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","B Eduardo","United States","2012-09-18","MEX-MIA on a Boeing 737-800. Full flight and despite this the airline manages to board everyone very quickly. The crew of Aeromexico have a very high Uniform standard and are very professional. On this 2.5 hour flight I was offered a complete breakfast drinks including alcoholic drinks newspapers and headphones. Their Hub in Mexico City is definitely the best terminal in North America.","","","Economy","","10.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","L Tony","Canada","2012-09-04","YUL-MEX one way. Aeromexico is the only airline to have a direct flight from Montreal to Mexico City. 5 hours flight very disappointed being the first time flying with them. The aircraft a 737-800 looked very tired and dirty no personal ICE what am I doing here staff food so so at least the cabin was almost empty so I was able to stretch my legs through the flight to not get bored at all. As usual some people are luckier than others in my case it turned not a nice experience. At least we arrived almost on time.","","","Economy","","4.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Yuri Albores","Italy","2012-08-29","Despite booking two tickets together my pregnant wife and I were given separate seats. On a return flight from Madrid to Mexico city. After asking three staff member there was nothing to do according to them. On board we had asked for special food and again no sign of it. On the way back we called in advance to have a front row seat and staff at the telephone were helpful but while checking in at the airport we found ourselves in a back seat. Again the special meal was nowhere to be seen. In the future I will try to avoid using this company.","","","Economy","","1.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Elber Galarga","United States","2012-08-07","SAT-MEX-OAX. From San Antonio to Mexico City flight was good. From Mexico City to Oaxaca we got on board on time then had to wait almost an hour and a half for 3 more passengers. 3 people making 100+ people wait. Flight back from OAX-MEX-SAT Oaxaca to Mexico was fine. From Mexico City to San Antonio we arrive at our gate at 7.13 flight was scheduled to leave at 7.10. Aeromexico representative made no effort to try and communicate our situation to the flight crew made no effort to try and help us reschedule a flight simply turned away. Had to go talk to another rep who let us know that since we booked our flight online she couldn't sell us another ticket until I got in touch with the online site and figured out their procedure. I have no phone in Mexico and no Internet which made this extremely difficult. Never flying Aeromexico again.","","","Economy","","2.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Leather","United Kingdom","2013-09-29","Trip was Aberdeen to Dublin with Aer Lingus. Flight was over booked. So we got bumped off the flight the issue with Aer Lingus is that they really could not be bothered to sort the problem out. We ended up paying for a cab to Edinburgh but why could Aer Lingus not have managed to do that.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Wickham","Ireland","2013-09-25","Flew Cork-Nice return recently. Outward flight was fine and on time. Food on flight was quite poor and bad value. Aer Lingus seemed to have changed caterers. Return flight was a shambles. All passengers were boarded on time and the pilot announced that all was ready with just some paperwork to complete which would take just a few minutes. Time passed slowly and the minutes mounted up. After about 15 minutes the pilot said that there was a slight problem and he was waiting for an engineer to sort things out. The engineers duly arrived and were to be seen examining so instruments in the cockpit. They left and returned a number of times and the cabin crew did their best to reassure the passengers and were unable to begin catering of any sort because of customs regulations. After about and hour a supervisor went to the cockpit and some more examining of instruments continued. The pilot said at this stage that there was a fuel gauge problem and after about another 15 mins he announced that the problem had been satisfactorily solved. So one and a half hours late we departed.","","","Economy","","5.0","4.0","5.0","2.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Karl Wall","United States","2013-09-24","Travelled from Dublin to Nice in July. I was seated in front of the emergency rows. When the doors closed I asked a flight attendant if I could take a seat in one of the empty emergency seats. There were 3 consecutive seats empty. You would think that I had just stolen the crown jewels! The young flight attendant berated me with sarcasm ""you have to pay for them"" in her loudest Dublin accent. This is not the first time I've experienced this type of condescending attitude from an Aer Lingus flight attendant. Totally unnecessary. Unfortunately no other airline flys Dublin/Nice.","","","Economy","","","3.0","1.0","4.0","2.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Ed Smith","United Kingdom","2013-09-24","MAN-SNN SNN-JFK JFK-DUB DUB-MAN. Got a great deal on the ticket price very comfortable A330 planes on the long haul segments with seat-back IFE with a great selection of movies and music very helpful and friendly crew and decent food/drink selection. All sectors were on time and transfers at SNN and DUB were fast and easy. In addition to the excellent all round service there are two major advantages to using Aer Lingus for transatlantic travel: Pre-clearance is available for all USA bound flights out of SNN and I believe selected flights out of DUB hence you arrive as a domestic passenger in the USA and walk straight out of the airport - the pre-clearance facilities in Shannon at least have virtually no queues and you can get through them in a matter of minutes so I suspect that even accounting for the layover time it is as quick as flying directly. Secondly Aer Lingus use T5 at JFK which is a marvellous Terminal loads of space seats eating and drinking options and really fast efficient (and surprisingly friendly) security - I believe that T5 is exception at JFK in this regard. All in all I would very highly recommend Aer Lingus for transatlantic travel to anyone.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","T Yilmaz","Turkey","2013-01-31","IST-SVO-IST. Check-in at IST was total chaos plane arrived on time at SVO and on the return the plane left on time from SVO. Check-in at SVO was brilliant no chaos we waited for about 1 minute. Both inflight to and from SVO food was awful. Quite confusing to see that complimentary drinks are served in advance of meal. Attendants not smiling but are very professional and try to help as much as they can. Plane was an Airbus albeit the plane on the online sales was shown as IL96 Turbo. Plane didn't look very clean. A great deal in means of price but don't expect much!","","","Economy","","5.0","2.0","4.0","1.0","1.0","","","3.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","D Ito","Germany","2013-01-15","FRA-SVO-HAV in Dec 2012. FRA check-in was chaos 2 counters were very slow moving. SVO connecting was very smooth - it took less than 10 mins for passport check and security check. SVO-HAV 13 hours flight by A330. Economy class first 4 row of IFE didn't work. Seat (12D) pitch was wider than 52 inches. I am 184cm and it was enough to stretch my legs. This is more important than IFE for me. Every hour a drink and snack service by cart. Crews never smiled but worked well.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Dubrovskaja","Spain","2013-01-10","Return Madrid - St Petersburg via Moscow. Absolutely happy with the service (especially taking into account the price as it was one of the cheapest options). All flights on time efficient boarding procedures nice good quality meals. The crew is attentive and friendly (we flew Aeroflot in December 2011 and could see a big improvement in the quality of the service over the year). New aircraft and comfy seats.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","5.0","1"
"air-arabia","/airline-reviews/air-arabia","Air Arabia customer review","Erik Jenner","","2004-04-04","Damascus to Sharjah with Air Arabia on march 27. Air Arabia is a low-cost airline - never had such legroom at other airlines in economy class. Staff was very friendly and helpful. I can recommend this airline for travelling in the Middle East.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Lee Melbourn","United Kingdom","2011-09-25","I flew 4 flights with them over the summer and everyone of them was delayed. I am aware there are air traffic control restrictions so may not be the airlines fault. However I feel they are crafty as we were just getting up to a 3 hour delay when they boarded us only to sit on the plane for ages so they would not have to pay any compensation. On the plus side the fleet is modern and new. On all but one of the flights the cabin crew were helpful smart and smiling. I found the food to be adequate although no choice. You can check in online 48 hours before the flight and also book emergency row seats for no extra charge.","","","Economy","","6.0","","","","","","","1.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Giannakis","Greece","2011-09-17","I have often flown Aegean and I always look forward to. Nice service only bad thing - occasionally you book with Aegean and end up having a return flight or a second leg with an inferior company. Make sure you check what connections and return flights are involved.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Hadaway Darryl","Kazakhstan","2015-04-03","Flight KC929 20 February. Was an overnight flight. Flight left on time and cabin crew were extremely thoughtful. Placed blanket over me while sleeping and when woke even though food service had finished and on way to landing - they found an apple to give me. Was a great experience and very impressed by cabin crew attitude.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Hadaway Darryl","Kazakhstan","2015-04-03","Flight KC930 24 February. Return trip from Hong Kong in mid February. Plane was very delayed but informed. Could in my view been done earlier but was nice to be told a couple of hours in advance. Trip itself was pleasant. Good inflight entertainment and again the inflight crew did an excellent job and were responsive to needs. Food could be improved as compared to other airlines traveled but do note it is economy class.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","J Davidson","Hong Kong","2015-01-21","I found this routing from HK-Almaty very convenient and have done it a couple of times now. Direct flight airport close to city and city close to ski fields. Great value for money. Well maintained aircraft good attention to service - what more do you need.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","S Rise","Israel","2015-01-21","ALA-TSE. B757-200 not new AC but fully refurbished to perfection. Clean and inviting. Crew very well groomed wonderful IFE tasty hot snack on this 80 min flight. Temp however was very high in the cabin and my req to lower it a bit were not fulfilled. I started to feel ill and asked for ice to cool my head crew showed no empathy or care. I was glad it was a short flight.","","","Economy","","10.0","5.0","2.0","4.0","5.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Robin Thompson","Australia","2012-01-09","Sydney to Buenos Aires with AL return a disappointing experience. Both flights left an hour late without explanation. When we booked flights in Australia we chose our seats and our choice apparently accepted. We reconfirmed this at check-in but upon entering the aircraft we discovered this not to be the case and we were not even sitting together. On the first flight the audio did not work on my seat and on the other the visuals were running without audio. Staff tried to speak English but generally had a poor capability so communicating in Spanish was more effective. Some staff were unfriendly and all staff disappeared for about five hours after serving the meal on leaving BA. Snacks and drinks were available in the galley areas but this was not announced so passengers only found out about it through diffusion. We flew a number of internal flights with LAN which is worlds ahead of AL on service.","","","Economy","","3.0","3.0","1.0","4.0","1.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","H Milner","New Zealand","2011-12-28","Auckland-Buenos Aires return on A340. Both flights were delayed no reason was given as to why; communication would have been appreciated. There was a single screen for entertainment but no headphones were passed out during one flight until the movie had run! The movies were old. The food was decidedly average. The plane fittings appeared old - my seat bottom was entirely loose from its frame and two of the bathroom doors I used wouldn't close properly. The toilets were not serviced at all during the long 12 hours flights so they were pretty horrible by the end. The crew were friendly and bilingual but once meals were served they did not really appears. I wouldn't seek to fly with this airline again unless there were no other options. I had an internal flight in Argentina on LAN Chile and they appeared to be a more polished act.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","3.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Fiona Bradley","New Zealand","2011-12-22","I am not looking forward to my return flight from Australia to NZ. Delayed 6 hours with no explanation dirty trays chewing gum on the arm rests. The flight crew sat in the departure gate and took up two rows of seats while we all stood. An overhead TV that didn't work and a loud speaker that was so loud we had our fingers in our ears. Nothing impressive here.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","2.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Larsen","United States","2012-08-07","Airport staff refused to relay flight information in English to all English speaking customers. Mexico City airport is poorly labelled and difficult to find your way around. When we asked staff for help or directions we were given different directions each time. Since we has a 12 delay due to yet another flight cancellation we tested this hypothesis on a 7 staff members. When we originally selected our flights to Costa Rica this airline offered the best route. Flight times were great no more than 2 hour layovers and we were to reach our destination in less than 9 hours. By the time this airline finished canceling and delaying all our flights it took us over 30 hours to reach our destination. Total fight time was only 6.5 hours. Plus we were given immigration documentation in Spanish only and told it didn't come in English.","","","Economy","","2.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","N Junzo","Brazil","2012-08-01","GRU-MEX-LAX roundtrip. GRU-MEX on B777-200 comfortable aircraft good legroom individual but limited IFE. Offered complimentary alcoholic beverages but meals were inedible. MEX-LAX on B737-700 fair legroom. Aeromexico has an odd confusing boarding procedure - instead of using boarding groups based on seat rows just like most of airlines they call passengers by seat type: window middle or aisle. That means if you are travelling with relatives or acquaintances boarding will have to be individual. If you consider connecting through Mexico City be aware that no matter the destination is you will have to go through immigration and customs. So think twice if your final destination is the US.","","","Economy","","7.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Joann Baeza","United States","2012-07-16","Our flight was from Cancun to Mexico City then to LAX. The airport terminal was extremely warm and the flight left late. Not sure what the problem was but it was very hot on both flights. Since our flight left Cancun late we had to run from one gate to the other in order to not miss our connecting flight. So of course since we barely made our flight our bags didn't we were told our luggage would be delivered the next morning - well it is almost 8 pm and still no luggage. Not sure I would ever fly Aeromexico again.","","","Economy","","3.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Vitenberg","United States","2013-09-22","Had a wonderful experience flying Aer Lingus from Boston to Dublin and from Dublin to Chicago. Both trips were effortless and the customer service was top notch. Everyone was friendly and helpful. I also flew this airline between Dublin and Paris and had a positive experience as well.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Watkiss","United Kingdom","2013-09-22","Just completed a LHR to DUB round trip on flexi tickets which is the nearest you can get to Business class on Aer Lingus. Loved the lounges at both ends uncrowded and stylish. Cabin crew were friendly and attentive. Great in flight magazine. The new Terminal 2 at DUB is a delight. But the aircraft's are very cramped the flight out was completely full and I felt very trapped even being on the front row. The lack of proper inflight catering brings the on board service down combined with the cramped seat pitch and no free on board catering creates a no fills feel. Even if you pay and pre order a meal on a flexi ticket you lose it if you change your time. Surely modern IT could cope with re-assigning it.","","","Economy","","7.0","2.0","4.0","3.0","3.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McCracken","Ireland","2013-09-18","Dublin - Malaga return. Outbound on 05/09/13 on A330. All aspects of this flight was excellent. Flight on time seats were comfortable and staff excellent. Only gripe was delay in getting baggage in Malaga airport. Return on 17/09/13 on A320. Seats were a bit hard but ok for a 3 hour flight. Staff again friendly and helpful and flight on time. Baggage on carousel on arrival. Aer Lingus is definitely my preferred carrier out of Ireland.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Tan Jerry","Singapore","2013-09-10","I flew on a flight from Cork to Paris yesterday and to my horror I was scolded by ground staff that my baggage was overweight. I was shocked because I bought a more expensive ticket that allowed me to carry 2 bags. However in the fine print of Aer Lingus it states that whether you carry one or two bags the maximum weight allowable is 20kg. This makes absolutely no sense in having 2 bags of 10kg since the bag itself weights about 2kg to 3 kg so you lose out if you carry 2 bags. Your total weight allowance shrinks from 20kg to 17kg if you carry one bag and if you carry two bags it shrinks from 20kg to 14kg as the 2 bags will weigh 6kg in total. So I paid extra money for absolutely nothing. I thought that when you paid extra money you will be allowed to carry 2 bags of 20kg each (totalling to 40kg). This is the worse thing I found about Aer Lingus. I had to pay EUR75 for 5 kg overweight. Also this flight had no business class and I had taken the highest class available called Economy Class Flexi Fare. Even my Star Alliance Gold Card was not useful.","","","Economy","","1.0","3.0","3.0","2.0","1.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","F Hutcheon","Australia","2013-01-07","Flew today Moscow SVO to Amsterdam. Easy check in easy to find the lounge which offered basic refreshments. The big surprise was our flight offered champagne or OJ as we sat down flight crew very friendly short delay as wings were de-iced and the purser took our drink orders and meal preferences at that time. The seats were comfy the portable digital handheld entertainment worked well and easily. On time. We also got a small toiletries bag and a luggage tag. I have no complaints and would highly recommend in the future.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","B Whitehead","Thailand","2013-01-02","From CDG to BKK via SVO 26/27 Dec 2012. Firstly the plane from Moscow to Paris arrived late causing us to have a delay our original transfer time between Terminals at Moscow was due to be 1hr 55mins but with this delay it was about 30 minutes now. Eventually boarded and was a nice trip. Arrived Moscow through Passport Control and Security then a long fast walk to Terminal F told to go to gate 46 arrived there no passengers around then told to go to another gate arrived there to find the flight was delayed for technical reasons original boarding was at 20.00hrs but told to come back to the gate at 21.05hrs. At the new time were let through to go onto the Air Bridge instead of an aircraft at the end of the bridge was a metal staircase and buses got on the bus doors wide open minus 20 outside. Eventually doors closed bussed to far end of airport and held in the bus 50metres from the aircraft a wait of 20 minutes and we were let onto the plane after our brisk 50m walk. Passengers boarded then 2.5 hrs after original take off time we eventually got into position. Flight okay food edible. Upon arrival at BKK just after landing and heading towards the Air Bridge passengers rushing to get to the door the plane had not even left the taxiing area. For me a never again adventure with Aeroflot.","","","Economy","","2.0","3.0","3.0","4.0","4.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Gapan Ale","Greece","2012-12-12","ATH-SVO-VNO and what a pleasant surprise it was. ATH-SVO a well maintained A320 almost fully packed with very good pitch and a very friendly crew. Very nice uniforms. Tasteful food and choices available. Refreshments for free with refills alcohol at a charge. Arrival in SVO but no jetway available it was snowing so the stairs became a bit tricky. SVO-VNO on a Sukhoi Superjet. Seats a bit hard but it was only a 75 minutes flight. Dinner was served. Friendly crew. 15 minutes delay but with this kind of weather it was nothing.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Zabetas","United Kingdom","2011-09-15","LHR-ATH-LHR. Super Flight great crew I was even offered a chance to see the captain. Great movie and lovely food good choice of duty free items lounge was comfortable.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","G White","United Kingdom","2011-09-12","LHR-ATH-JMK. Bags were transferred seamlessly at Athens which was my main concern. LHR-ATH flight was smooth cabin lighting could have been dimmed with one meal/trolley service for the flight food was served quickly however and the cabin crew were extremely friendly. ATH-JMK was the quickest flight I've ever done and by the time they handed out the drinks they were grabbing them back for landing. Overall a pleasant flying experience helped by the open selection on booking seats (I got exit rows) and the ability to check in 48 hrs before. My one criticism is when doing cabin announcements they speak English so quickly that you do not always hear/understand what is being said.","","","Economy","","10.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","T G Vernet","France","2014-12-22","CDG-RUN return. Air Austral is the airline of Réunion Island owned by the local public authorities. On the good side food is average but not too bad particularly main dishes. FA are smiling and very attentive ground staff really nice. Boarding was very well organised. A small travel kit is provided with socks. Pillows are wide. Cabin looks fine although a bit ageing in Y. New livery on the planes is really great. On the downside choice of films on the IFE is surprisingly limited and most French films - and seats are really narrow because of 3-4-3 configuration on B777 particularly exit seats. All in all I find its service to be slightly better than AF and Air Mauritius on this area.","","","Economy","","7.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","K Roddam","Australia","2012-12-20","Sydney-Reunion-CDG return May/June 2012. After reading mixed reviews here we were a little apprehensive at first but booked anyway because of price and also short stop over times. Staff were friendly upon initial check in blocking the seat next to us so we had more room. Actually the only flight we had to sit next to someone else was Reunion-CDG. Entertainment selection was great and the staff were very friendly and attentive. Food was tasty and very sufficient. And the care packs with socks ear plugs sleep mask and headphones were a nice touch. On return flight Reunion-Sydney the plane was virtually empty so we had a row of seats each as did most other passengers in the cabin. Again staff were very attentive constantly offering drinks throughout the flight. All in all we had an extremely pleasant experience and have no hesitation flying with them again. Have recommended Air Austral and will continue to.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Georgios Vrontos","Greece","2015-01-19","IST-TSE-BKK (and back) on A321 and B767 first airplane saws its years the other one is great new and comfortable. The service from the staff was great. Very personalized friendly and they spoke fluent English. There was not IFE on A321 but 2 movies were on drop down screens. Excellent IFE on B767 with HD screens and good variety of movies TV series games. Food was very tasty and plenty of alcoholic drinks beverages coffee/tea. They offer newspapers and amenities kits. Great airline to fly with TSE airport small but new and clean.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Nicolas Sebastien","Kazakhstan","2014-12-31","I fly regularly on the flight Almaty to Beijing and back. I have to say this is a terrible flight. 4-5 hours at night on an A320. There is little difference between business and economy. The support service for booking and upgrades is simply the worst I have experienced.","","","Business Class","","3.0","1.0","4.0","3.0","4.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Scott Lewis","New Zealand","2011-12-12","I have flown with Aerolineas about 6 times over the last 4/5 years. Every single flight was either cancelled or delayed. The staff are generally not that bad and they take a lot of stick from people. Food no real issues. The flights themselves are just so unreliable.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","3.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","H Stamm","Switzerland","2011-12-09","I took two intercontinental flights (MAD-EZE and back) and six internal flights with Aerolineas. All eight flights were more or less on time the planes were clean and baggage always arrived without delay but service on all flights was poor and food all but inedible. There is a difference between the internal and the intercontinental flights however: the cabin crews on internal flights were just indifferent and bored on the intercontinental flights they were rude and in some instances overtly hostile. Ground staff generally falls into the category ""indifferent"" with a few positive exceptions. Conclusion: Try avoiding Aerolineas for intercontinental flights but for internal flights it's ok.","","","Economy","","3.0","4.0","1.0","1.0","1.0","","","3.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Kim","United States","2012-07-08","Business from TIJ-CUN with family. After the flight was delayed for 2 hrs in TIJ with no explanation the ground crew had the audacity to ask me why we were late to catch the CUN flight. Seats were very uncomfortable for Biz class no leg room and the pitch hardly had any angle. My neck was hurting after couple of hrs. Food awful. FA's couldn't care less attitude made this 6 hrs trip unbearable.","","","Business Class","","1.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","H Shiau","United States","2012-06-06","I flew to San Jose Costa Rica from SFO via Mexico City. The first leg was extremely hot as the AC was turned off. However the subsequent legs were good. Beer was free and so were the meals. Overall the service was much better than American domestic airlines.","","","Economy","","8.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Gabrielle Blair","Canada","2012-05-15","My husband and I were delayed in Guadalajara by 1.25 hours because of engine problems which meant we would miss our connection in Puerta Vallarta to Calgary with WestJet. Aeromexico ground staff in Guad made it possible for us to catch our connecting flight. We were met in P.V. on the tarmac and were personally escorted through the airport rushed through immigration phone calls were made to ensure that our luggage had been transferred and we made it onto the WestJet flight with only 5 minutes to spare. We had a hotel and rental car booked and paid for in Calgary so we had to get there and we did.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Michael MacDiarmada","United States","2013-09-10","Excellent flight on Aer Lingus from BOS-CDG clean comfortable aircraft staffed by the best cabin attendants on all segments. Very easy connections at DUB. Aer Lingus is my transatlantic airline of choice.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Magdalena Lech","United States","2013-09-05","This was my first time flying Aer Lingus. Flew from Chicago to Dublin Ireland then back from Dublin Ireland to Chicago. The trip there was fabulous! Great customer service great food! The trip home on the other hand was disappointing. I have never experienced such rude customer service. The food was also extremely spicy when I asked if I could buy some snacks since I was starving I was informed that they cannot sell me any. Won't be flying Aer Lingus again.","","","Economy","","4.0","3.0","1.0","3.0","4.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Brian Lally","United States","2013-09-03","Recently flew from Boston to Shannon (EI-134) on board a very comforting Airbus A330 wide body. On boarding the aircraft at Boston Logan Airport for our flight we were greeted by a very welcoming flight crew. The aircraft was well maintained and very clean. As soon as we departed Boston beverage service was served. Complimentary soft drinks served but alcohol was not free which is ok. Dinner service began about 1 hour after departing and we were served chicken or beef. The meal service was delicious. Flight crew came around during dinner service with more beverages and water. More food available if we desired. Entertainment was excellent plenty of choices for movies. I have to say Aer Lingus is a wonderful airline with great service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Magowan","United Kingdom","2013-09-01","BHD to LHR. Flight on time flew on a modern A319 cabin crew friendly enough however legroom was practically non existant I literally didn't have room to read a magazine on my lap and actually getting to my (window) seat was tough. Overall pretty average but the lack of reasonable legroom made the flight quite uncomfortable.","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Steven Manootham","Germany","2012-12-05","HAM-SVO-HAM first time with AFL-Business class. Check In at Hamburg very quick. Shared Lounge with acceptable refreshments. Boarding well organized. The big surprise was the C Class cabin. It is a separated cabin with wall and real C Class seats and seat pitch. After seated the FA offered a glass of champagne or orange juice and handed over the lunch menu (3 choices). After take off the purser came and greeted every passenger personally and handed over the portable IFE Digiplayer. Digiplayer offered limited IFE but more than okay for a 3 hrs flight. Lunch was very tasty. Arrival at Moscow Sheremetyevo newest Terminal D. SVO- HAM also at Terminal D - quick Check-In / AFL own lounge without window but offers better quality and quantity of refreshments than Hamburg lounge. Return flight with same great experience. AFL offers an excellence Business class product much better than those established European Airlines.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Steve Goodland","United Kingdom","2012-11-23","PRG to BKK in business. Great fare so switched my natural BA allegiance. Good food some fun with crew. Entertainment on A330 OK to pass some time. Laughs with crew and seat row ordering my drinks in Russian but everyone appreciated my poor efforts so I never went thirsty. Lounges in SVO are poor and crowded. Nice sandwiches though. Transit change is easy to do. SU are a good alternative to AY for Asia flights. All flights on time and everything felt very safe.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Roland Weber","Austria","2012-11-12","I use Aeroflot pretty often on my flights from Vienna to Bangkok Hong Kong and domestic flights in Russia. All flights were on time. Onboard service was great. Comfortable seats and great entertainment plenty of movies music and games. New Airbus A330-300 as well the Airbus 320 very pleasant and comfortable. Overall very good experience great value for money and I strongly recommend it.","","","Economy","","10.0","5.0","4.0","3.0","4.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Nigel Chism","United Kingdom","2011-09-01","LHR-ATH-CFU return. Good planes seats and food. All on time. Let down only by the crew who though very glamorous were a bit clueless. On both long legs I attempted to get a second drink - all met with nods and smiles - to no avail. The Business lounge in Athens was good.","","","Economy","","7.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Kyriakides","United Kingdom","2011-08-31","LHR-LCA return in Economy. Cabin crew were attentive and professional. The food was tasteful and drinks distributed 3 times during the flight. Punctual latest aircraft clean.","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Fabrizio Massimo","Italy","2011-08-12","Professional service. There was a delay of 1 hour from Crete to Athens however we received a voucher for a free domestic flight.","","","Economy","","10.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Neil Cluff","Australia","2012-08-30","Departed Jorge Newbury Airport (AEP) Buenos Aires to Galeão-(GIG) Rio de Janeiro. Flight number AR 2252- 22 August 2012. Embraer 190 aircraft. Arrived at the airport in time for a 9.50am departure. There were many announcements in Spanish but very few in English until English speaking passengers enquired at departure gates. Flight was 1 hour late with no explanation given. Flight itself was fantastic however cabin crew were less than friendly and did not even check our boarding pass to direct us to our assigned seat as we boarded. Inflight ""snack"" was some sort of carrot cake caramel filled biscuit covered in a white chocolate substance with a caramel sweet.","","","Economy","","5.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Jerome Kwo","Australia","2012-04-08","Sydney-Reunion-Mauritius. Cabin crew extremely rude simple requests such as glasses of water plainly ignored. Food was sub standard and if you felt peckish after the meal you were abruptly told to go help yourself at the rear of the plane to a platter of soggy cheese and butter sandwiches. Same for drinks pour- your-own-glass at the back of the pane in full view of the cabin crew who just pretended you didn't exist. Overall cabin crew appeared quite blasé and pompous.","","","Economy","","1.0","","","","","","","1.0","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","S Lorang-Grimaldi","New Caledonia","2012-01-24","Excellent trip between New Caledonia and St Denis of La Reunion. Onward and return on a Boeing 747 with good comfort on seats. Individual screens. Excellent service and good meals. The pitch was just too little for me and that's why I just give 9 and not 10.","","","Economy","","9.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","H Mutschler","Germany","2011-11-22","Mauritius to Reunion return. Onward flight was on a Boeing 737-800 with only a 20% load so we had enough space during that 20 mins flight. Service was a cookie and juice which was nice. Return flight was on a ATR 72 aircraft with the same service. Crew was friendly and helpful. Flights and bags where on time. Would fly them again even ticket price is quite high.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","K Miller","United States","2014-12-04","In the last year I have flown Air Astana on 14 different legs now (ALA-SGN ALA-BKK-SGN ALA-ICH and ALA-DEL). During the past the service has been getting better and better. Some irritants during flights such as flight attendants bumping in to your elbows (aisle seats) or waking you up for meals have disappeared. Meals have got better. The old 757 interiors are being renovated. Long flights know offer personal entertainment systems for each person in Economy. All the ticket prices have been reasonable though it is hard to build up miles with Air Astana's Nomad Club. That is one complaint I have with Air Astana. With most airlines I would have gotten free upgrades by now. Many of Air Astana's low fares exclude you from accumulating frequent flier miles. I hope this changes in the future. Overall I say Air Astana is a good carrier to choose nowadays.","","","Economy","","7.0","4.0","4.0","5.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Tibbert James","United Kingdom","2014-11-12","I took six flights over two weeks London-Astana Astana-Almaty and Almaty to Tashkent and all of them were very good and I was impressed with the staff quality of food and video/TV system. The flight between Astana and London both ways wasn't very busy and the planes were very modern and well maintained. It was a pleasure and relaxing to fly with them.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Werner Riedl","Canada","2011-11-23","IGR to AEP. Flight was showing delayed on the airport website still on time on the AR website. Unable to process web check-in. Complete chaos at the airport since the previous flight had been cancelled and the flight after ours was also cancelled. Not a single AR check-in staff or management available. After one hour of waiting with no announcement in English or Spanish or any AR check-in staff in sight we decided to take an 18 hours bus ride to ensure we get to BEU on time for our flight back to Canada the next day.","","","Economy","","1.0","1.0","0.0","0.0","0.0","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Werner Riedl","Canada","2011-11-23","AEP to SLA. Initially scheduled for departure at 18.05. Delayed various times until finally dropped from the monitor after midnight. Flight was cancelled no announcements in English very few announcements in Spanish. Misleading information about new flight the next morning initial departure at 06.30 from AEP then at 09.30 from EZE final departure ex AEP at 09.30. Only compensation for the 16 hours delay a dry piece of pizza and a can of Sprite. Flight was an old B737-500 despite the rebooking we were on standby for this flight and got the last seats on the aircraft.","","","Economy","","2.0","2.0","2.0","2.0","0.0","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","G Kohen","United States","2012-04-11","LAX-MEX-GRU in Business. Very fast check-in at LAX however the lounge wasn't open which was awkward. Flight to MEX was comfortable however the flight attendant couldn't be bothered to do anything with the meal and the omelette was served cold. Club Premier lounge in DF was great with food wine and showers. Flight to Sao Paulo was average food was great however I didn't think the seat was as comfortable as LAN. All in all decent - much better than an American airline to S America.","","","Business Class","","6.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Prado","United States","2012-03-16","Excellent fast and efficient. Flew JFK-MEX on their red-eye flight. Did Web check-in and made a quick baggage drop. Movie and two TV episodes as inflight entertainment. A nice sandwich for midnight snack/dinner. Early Departure and early arrival to MEX. Bags were already waiting in carrousel after arrival.","","","Economy","","9.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","M Messinger","United States","2012-03-14","Booked a direct flight from Miami to Cancun 6 months in advance. Shocked to learn a week before the trip that the flight was changed to have a layover in Mexico city. Now the flight turned into a 8 hour trip. Despite never advising of the change Aeromexico had the audacity to try to charge a $150 cancellation fee. On the connecting plane I spoke to other passengers who gave similar or even worse stories. Some said the website still showed a direct flight from their destinations even though it had changed.","","","Economy","","","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","F Lyons","United Kingdom","2012-03-07","MEX-MAD 777 in Business Class! Fast and efficient check-in quick security checkpoint crossing and amazing VIP Lounge! Efficient Priority boarding and onboard nice big lie flat ""pod"" seats! Very good IFE and delicious food with nice staff. Nice quiet smooth flight with lots of entertainment.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Veronica O'Donnell","United States","2013-09-01","Aug 22nd 2013 Flight EI0105 DUB to JFK. I have to say that I am a frequent flyer with Aer Lingus over the years and I have seen a steady deterioration in the customer service of the airline attendants. I feel that re-education in customer service would benefit many employees of Aer Lingus. Quite frankly food was almost thrown at us when served no smiles and no manners! My friend is a gold circle member and did not accept the dinner served he asked for cheese and crackers and was told there was none.","","","Economy","","5.0","4.0","1.0","3.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Jordan Morgan","United Kingdom","2013-08-29","I flew from Manchester to Dublin (MAN-DUB) and Dublin to Manchester (DUB-MAN) with Aer Lingus. I did not experience any problems. The cabin crew and gate staff seemed okay but the onboard food and drink was a little overpriced. Overall I was quite satisfied with the service delivered by Aer Lingus for my short flight to Dublin and back I would travel with Aer Lingus again.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan Damian","Belgium","2013-08-29","Flew Dublin - Amsterdam. Despite having bought the ticket with KLM's Flying Blue programme number I was forced to pay extra fee for my luggage. Staff very unfriendly even when I asked for such a standard thing like having my own personal copy of inflight magazine. My luggage got lost. Interior of airplanes shabby.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Mike Reed","United States","2012-11-05","Los Angeles to Moscow and back every year. Direct flight. The airline has improved tremendously in the last 10 years. Now I find it adequate and on par with any of the lower price international carriers. Bring your own entertainment and snacks though.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Cooledge","United States","2012-10-30","PEK-SVO-TXL business class. PEK-SVO in A330-300. New seats comfortable but not lie flat. Cabin was very clean and modern. Staff efficient but not overly friendly - which is to be expected. Head FA did ask me how I should be addressed and stuck to that preference. Food was fair and there was certainly plenty (6 courses). Drink selection good. AVOD was average - not the greatest selection but enough to please. Transfer at SVO was very easy. Lounge at SVO was average - ok food drinks and good wifi. SVO-TXL on an A320. Immaculate condition of plane and the staff/inflight meals were excellent for a 2.5 hour flights. FAs handed out portable players for flight which is great. Very impressive short-haul service. Overall an excellent value for money considering most of the other carriers were charging more for an economy seat.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Joanna Aleksandra","Poland","2012-10-29","Moscow - Havana - Moscow. Both flights on time luggage reached the destination. Clean new Airbus A330 pillow and blanket provided. Inflight entertainment system very good however mine was broken after 4 hours on flight to Havana. Restarting the system helped but then the handset stopped working as well so the system was useless. Cabin crew polite and helpful. Big minus for the food which was awful. Beverages were good although there was no alcohol on this route. Very difficult to understand the ""Russian"" English during the announcements. My rating of the flights reflects very much the impact of poor food (which is important during the 12 hrs flight) the rest was very good especially the price.","","","Economy","","7.0","4.0","4.0","1.0","3.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Akram El Dimerdash","Egypt","2011-08-12","CAI-ATH-CAI. Flight was on time ground handling efficient. The flight was operated by the small ARJ Aircraft the Crew was inefficient and rude. Meals were below average.","","","Economy","","1.0","","","","","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Konstantinos Tsolos","Greece","2011-08-04","Athens - Heathrow route. Arrived at terminal 1 30mins late due to air traffic. Had another 2.5 hrs to collect baggage and check in at terminal 5 for a domestic flight on BA. A fast walk to the baggage claim took about 20mins and thereafter waited another 30mins for the baggage to arrive. By the time someone accepted us at one of the many empty counters it was already too late. We missed our connection I strongly recommend allowing at least 4 hrs to connect from terminal 1 to 5. The airline itself is very good. Clean and new A321 friendly flight crew and free drinks onboard meal was average.","","","Economy","","9.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","C Betsey","Australia","2011-10-31","Flew to Mauritius and my experience was unsatisfactory. The service was appalling. I pressed the hostess button numerous times with no response. One meal throughout the journey was inadequate with a very small snack before landing. My snack was a soggy sandwich and breakfast was no better. I will not recommend this airline. Quality is of the essence.","","","Economy","","2.0","","","","","","","1.0","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Grégory Coquet","Wallis & Futuna Islands","2011-09-05","NOU-RUN-MRS return. The overall service and meals were beyond expectations for a French airline crews were polite professional and present throughout the cabin. All flights with brand new B773 are pleasant with PTV's and conformable seats. The only flight with B772 was on the MRS-RUN leg and it was a shame because no PTV on this ageing aircraft. However the transit area in Saint Denis La Réunion airport definitely needs to be revamped there is nothing Air Austral can do about it but I hope this will be modernised shortly.","","","Economy","","9.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","M Roy","Mauritius","2011-08-28","MRU-RUN-SYD-NOU return. High level of service across the board. No difference between flying on an ATR 72-500 and a B777-300. The crew were well groomed polite and efficient. Great Creole cuisine with a French savoir fare. Hot meals for the main services and good open sandwiches in between. On Demand Entertainment System worked well with plenty of choices. International magazines available. Clean lavatories.","","","Economy","","8.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","W Clark","Australia","2011-08-15","SYD-CDG return. I have travelled to Europe several times and never look forward to it. Booking and check-in no problem staff and service was very good. The addition of a TGV ticket to get me closer to my destination was much appreciated and connection was easy. My only quibble was a limited entertainment selection.","","","Economy","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","S J Han","Singapore","2014-10-28","Bangkok-Almaty on 5 Oct 2014 KC932 and return Almaty-Bangkok on 12 Oct 2014 KC931. Check-in staff were friendly and speak good English. The B757 used was clean and have a new look about it. The IFE was reasonably good with offerings of some of the latest films. The cabin crew was friendly helpful and attentive. The overnight flight from Almaty to Bangkok took off at around 1 am. About two hours into the flight a full meal was served. Before landing in Bangkok at around 8.45 a.m. no breakfast was served. For a flight like this suggest that two light meals be served – one shortly after take-off and breakfast before landing. Overall it was a pleasant experience flying with Air Astana.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","J Wilson","United Kingdom","2014-10-12","Heathrow to Almaty return via Astana in Business Class. This was the first time that we had flown Air Astana and we were generally pretty impressed. Not quite up to the standard of the top Airlines but worth their 4 star Skytrax status. Outbound the meal was one of the best I've experienced in the air; with multiple courses presented separately and the food options varied and delicious. Inbound was another matter however with tasteless cold fish chicken that was a bit dry and less attractive options. Maybe the Caterer in Astana isn't as good as in London. Service both ways however was excellent with pre take-off drinks offered boiled sweets hot face towels drinks and nuts or canapés and very attentive staff. The seats were pretty comfy and whilst not fully flat (hopefully their Dreamliners on order will have fully flat seats in Business) they still had very decent recline and allowed for some sleep. (we were on a 757 for all sectors so if you get this aircraft type or a 767 on Domestic sectors then you're doing pretty well in Business Class for such a short flight - nothing like the terrible Business Class European Airlines offer on short haul flights). The Etihad Lounge at Heathrow was excellent; and it's very quiet at the time that Air Astana fly as there are no Etihad flights at this time however the Lounge in the Domestic Terminal at Almaty is really an embarrassment (small pokey room no natural light small snack counter charging for everything right down to a cup of tea!). Air Astana hand out tablets in Business Class as there are no seat back TV's. We found that we could hardly hear through the headphones on the way out but this was much better on the way back. The Moving Map however wasn't working on the way back and since the tablets aren't connected to the flight systems at all we had no idea where we were or how long until arrival for the whole flight. (even Economy Class presumably can access this info). Other minor irritations were the same 2 songs played continuously on loop when the aircraft is on the ground and the lovely new anti jet lag ceiling lighting system being inexplicably put through it's paces for the first few hours of the flight jumping between colours every few seconds. Terminal 4 at Heathrow was relatively quiet at the times Air Astana flew which made for a pleasant experience; and I can recommend Terminal 4 Long Stay Parking which is actually just across the main road from the Terminal - no more than 5 minutes in the shuttle bus! Overall we enjoyed our experience with Air Astana perhaps more so than we were expecting and given that they are often keenly priced I would recommend them.","","","Business Class","","7.0","4.0","5.0","3.0","3.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Alan Sargeant","Australia","2014-10-08","Moscow - Astana - Almaty - Bangkok. Two of the three sectors were very late at night or early morning and I chose sleep rather than food. It seemed a little strange serving dinner at about 2.00am! It would be better to offer breakfast when flights depart after 11.30 at night. Cabin crew were good and friendly (all seemed to speak good English) and I was allowed to take some items from the dinner menu prior to landing in Bangkok. The Astana - Almaty meal was good and the quantities perfectly adequate. Check in for all flights was quick and easy. I was disappointed that there is no business lounge in Astana for domestic passengers and the lounge in Almaty is one of the worst I have been in for International Business Class. Luggage was relatively quick off the plane especially in Bangkok. The seating was reasonably comfortable and there was adequate leg room on the flights from Moscow to Almaty. From Almaty to Bangkok it is an angled bed which is reasonably comfortable. IFE is very limited but not so important when you only want to sleep on the flight. I had my own entertainment for the Astana Almaty sector. I continue to fly Air Astana because I think that they are probably the best airline in Eurasia and not bad at keeping to their schedules. The flight from Moscow was delayed for about an hour because of a technical problem. We were promptly advised by the crew of nature of the problem and the likely time needed to fix it.","","","Business Class","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Bourne Denzil","United Kingdom","2014-09-30","Three flights around Central Asia this last week. FRU-ALA ALA-TSE and TSE-AUH. The FRU-ALA flight was so short they offer a cabin drinks service on the ground. ALA-TSE we were offered a drink and small snack on the B757 overhead screens played a silent sketch show. TSE-AUH was on an A320. A full cabin service was offered. Entertainment was on overhead screen and amenity packs were provided. One movies and a couple TV shows. Leg room was good on all sectors. Staff all spoke English. But check-in always seemed to be chaotic.","","","Economy","","6.0","4.0","5.0","4.0","2.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","E Moller","Australia","2011-10-19","The planes left on time and arrived on time seats and legroom are good. A340's don't have entertainment main cabin TV screens are old. Air hostess hide once they serve you you hardly see them - they disappear. This is poor as people have to go and ask for water etc it becomes a kind of self serve Airline. For the price is good.","","","Economy","","2.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Little","New Zealand","2011-09-19","Auckland-Buenos Aires. Pleased about the leg room however their flights late or just cancelled for no reason. The food was ok hostesses were direct with them wanting to give you hot drinks cold drinks or snacks. Check-in took 1 hr 40 mins so be prepared.","","","Economy","","2.0","","","","","","","4.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","G Olivera","Argentina","2011-09-10","Buenos Aires-Iguazu Falls return. Two good flights the first on a Boeing 737-700 departed 10 mins early and arrived 15 mins early. Flight service is efficient and cabin crew friendly. The return flight on an MD-88 old but in good condition quiet and comfortable with a friendly and helpful cabin crew with the flight arriving at Aeroparque (AEP) 10 mins early.","","","Economy","","10.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","M Deras","United States","2012-02-29","Great service from Houston to San Pedro Sula in Honduras. Great staff friendly and helpful employees and easy to navigate Terminal 2 in Mexico City and Terminals D and E/F at Houston Intercontinental Airport.","","","Economy","","9.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","M Sidloski","Japan","2012-01-24","Mexico City to Merida Dec 25. Was not allowed to choose a seat when purchasing a ticket not during online check-in either and at the airport I was told the plane and seats were full. I was stuck by the window with the wall sloping inward - I am a large wide-shouldered man. Flights were torturous as was waiting on the tarmac for 30-40 minutes with no explanation as to why. No food or entertainment available.","","","Economy","","2.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","G Troellre","United Kingdom","2012-01-06","MEX-LAX Dec 2011. Business/First poor boarding seat cramped meal was a bad ham sandwich. Plane was a 737-700 that was late departing. As we approached LAX there was fog and we were told we were going to Tijuana. On arrival at Tijuana passengers told we would be flown back to Mexico City. As a few passengers complained we were eventually let off the plane but told we were 'on our own'. Airline did not care less and said they had no responsibility for the situation. Bags took 30 minutes to show up. The product was bad to start with but the whole experience was just awful. Ended up taking a taxi to San Diego and then having to drive myself to LA.","","","Business Class","","","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Mitchell","United Kingdom","2013-08-04","Having flown several times with Aer Lingus decided to upgrade to their Business Class cabin from Manchester to Chicago via Dublin. Flight transfer is very easy to navigate in Dublin and on this flight you actually pre-clear US customs in Dublin which is an added bonus. Business Class cabin extremely spacious on the A330 and you are warmly greeted with a nice amenity kit bottled water and champagne. Business Class dining is superb and well worth the upgrade cost in itself with a good choice of entrees. Service includes hot canapés salad and main cheese and biscuits together with a choice of desserts. You won't go hungry! Cabin crew are attentive and if you require extra refreshments you only have to ask. On return to Dublin you also get continental breakfast. Seats are comfortable and fully adjustable to how you want. There are extra buttons in the arm rest which allows you to individually control different parts of the seat including massage. IFE good although they seemed to have dimmed the brightness of the screen recently so you may need to close the window blind to watch. Overall great experience and have already booked Business Class for my next trip to Boston in October.","","","Business Class","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Cian Kelly","Ireland","2013-08-04","Have flown Aer Lingus nearly every year. Every flight I have flown is excellent. My most recent was from Milan Linate to Dublin. Flight was on time and all went smooth with luggage etc. All members of staff were helpful and accommodating. Food was good for aeroplane standard and was reasonably priced for being on a plane. Seats and leg space are excellent for economy class. I am once again flying with Aer Lingus in 2 weeks time to Lisbon from the excellent Dublin airport terminal 2. It is a brand new terminal. A great value airline.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McDermott","United Kingdom","2013-07-21","Mixed business and economy between Manchester and Boston. Staff provided warm professional service - first rate. Experience from check-in to baggage claim was hassle free. Business class food was great - much better than expected. Seat was very comfortable. Really good value for money - certainly will fly with them again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alexandra Basekic","United Kingdom","2013-07-14","Took a short haul from Glasgow to Dublin and a long-haul from Dublin to Boston. Flights were on time and boarding was well-organized. The seats were comfortable but everything looked tired and not exactly pristine. IFE is nearly impossible to use as the touch-screens wouldn't respond to pressure. The meal was okay (biryani chicken) though the piece of meat was about as big as an eraser. The flight attendants (save for one very nice girl) were sulky and bored and made us all feel like we were cattle. As we left the plane the cabin attendant didn't even look up into our faces when she said goodbye. In a nutshell the price was good but the service was shocking given the generally warm nature of all the Irish folk I know. Most peculiar.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","P Opipari","United States","2012-10-11","Boarded Aeroflot in Amsterdam for flight to Moscow. Just prior to departing the gate there was a loud commotion in the rear of the plane - it seems we were traveling with a restrained reluctant prisoner. We checked in for our return flight in St. Petersburg for Amsterdam. We requested that we and our luggage be booked thru to Detroit. the attendant assured us that it was done. Upon arrival in Amsterdam we were informed by KLM that they did not receive confirmation of our flight from Amsterdam to Detroit and our seats had been resold. 10 hours later we were aboard a Delta flight on the way home. The issue was not in translation because our request had been relayed by our Russian Tour director and our luggage was booked thru to Detroit. Never again.","","","Business Class","","5.0","2.0","4.0","3.0","3.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Shkaruba","Hungary","2012-10-11","AMS-KJA-AMS. Boarding in Amsterdam was the horror - more than half an hour at the business class check in and total mess in the departure area. AMS-SVO was okay. Old B767 clean but worn no entertainment nice food the crew unengaged and strangely non-relaxed. Transfer in SVO had slightly improved since the last time but the same one has to get all the luggage travel with it about 1 km and check in again. The navigation system in the terminal is confusing but manageable. Business lounge in the domestic departure terminal D is small heavily smelling with tobacco and a strange selection of food - basically only rolls and cookies. A bit more food is available from the bar for extra pay. SVO-KJA a new A321; the seats were standard economy class with standard pitch which was a bit painful in the overnight flight food good the crew was slightly more attentive to passenger needs. The return flight was the same with the only comment that business lounge in the Terminal F is way worse than in the Terminal D - not clean even stronger tobacco smell and no food at all but Terminal F is terrible in itself so no big surprise. It is a recommendation for this route but only because this is the only option available.","","","Business Class","","3.0","3.0","5.0","3.0","2.0","","","2.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Hiroki Nakatani","Switzerland","2012-09-30","GVA-SVO-Hanoi NRT-SVO-GVA on Business Class. All planes were clean seats were comfortable food delicious and CAs friendly. I was worried about the transfer at the SVO but it went smoothly at both passport control and security. The SVO terminals which I used ie Terminal D (for long flights) and F (inter European flights) were connected and seemed to be walking through miles of duty free shops with little seats. Will try again in economy class as far as business class is concerned I think their product is at the same level of most European big companies such as KLM and SAS and definitely superior to US carriers.","","","Business Class","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Richard van Alst","Netherlands","2012-09-27","My flight with Aeroflot was really a pleasant one. I flew with them from Amsterdam to Moscow and then on to St Petersburg. Flights departed before the scheduled departure time (all flights) and they landed before the scheduled arrival time. Flights were on their very comfortable Airbus A319 and A320's. The legroom was sufficient for someone of my height (I am 1.81 meters) and the inflight service the food was excellent. Hot meals and alcohol were standard. Cabin crew could have been a bit more cheerful (they didn't smile at all) however they were okay in their politeness and they did their job fine. All in all great flights and I would definitely use them again.","","","Economy","","8.0","5.0","3.0","5.0","2.0","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Dionisiou","Greece","2011-08-02","I fly around 10 times each year to domestic and European destinations Aegean is my preferred airline for many years now I never had a problem except once where there was a delay of 1hr but they issued a free ticket for me and my wife so I can't complain. Aircraft's always clean stuff friendly and kind. They are a top airline with very good service.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Z Evans","Australia","2011-07-06","ATH-SKG ATH-AXD ATH-JMK. Aegean was quite good: flight attendants were nice food was OK the pilot was good when he explained to us that we would be delayed. The only problem was there wasn't enough room for my bag on the plane so somehow it ended up in security and it took 1/2 hr to find it!","","","Economy","","8.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","M Louise","Australia","2011-08-02","SYD to Mauritius. Excellent service and quite comfortable for Economy class. Flight attendants friendly always coming through the cabin with water. Plenty of food provided.","","","Economy","","8.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","G Currie","Australia","2011-06-10","Sydney to Noumea Business Class. Fast check in at Sydney Airport they use the Qantas Club which was nice. Boarding delayed for 45minutes due to late arriving aircraft. Business Class roomy and seats comfortable not lie flat but very angled. Crew spoke mainly French and some broken English - but they are a French Airline. Food good service attentive and friendly didn't use the inflight entertainment. Overall not a bad product.","","","Business Class","","6.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","M Vel","Australia","2011-06-01","SYD-RUN-SEZ. Very attentive crew . Good and adequate food crew offering water . Leather seats comfortable and clean 777-300. More IFE options of movies and other programmes would make it better.","","","Economy","","8.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","A Maujean","Australia","2011-03-15","Sydney-Reunion-Mauritius. Not impressed staff sometimes quite rude. One meal with drinks provided after take off soggy sandwich about half way and small snack before landing. Drinks few and far between we could go and help ourselves to warm drinks with no ice. Overall would not fly Air Austral again and would not recommend it. Return flight not better!","","","Economy","","3.0","","","","","","","1.0","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","R Iori","Switzerland","2011-02-03","Paris to St-Denis (Reunion) in Business Class. Seat is comfortable food is perfect and staff very friendly. In St-Denis lounge we got champagne and apetizers vry nice. Compared to Air France this company is excellent!","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","A Sargeant","Australia","2014-09-14","Bangkok - Almaty - Astana - Novosibirsk. Good quick check and priority lane in busy Bangkok airport luggage slow off in Almaty (did not get priority despite the label). Good crew and food and wine. The 757 from Bangkok to Almaty was a little tired and angled seats should exclude an airline from four star status. The service from Almaty to Astana was good - a full meal served. From Astana to Novosibirsk there were problems in security checks and no fast lane for business class passengers. Staff helped people with tight connections. The domestic Business lounge in Almaty is very poor but the new lounge in Astana was good. I don't think that they deserve their four star rating but they are improving and the English of the Cabin attendants is a lot better than when I first flew with them 10 years ago. I will continue to choose to fly with them in Central Asia.","","","Business Class","","9.0","4.0","4.0","5.0","3.0","","","3.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Ken Robertson","Bulgaria","2014-06-16","7 Feb from ALA To IST. I travel internationally and domestically frequently. Based on my experience Air Astana is a cut above the rest. As a person who is afraid of flying it is a pleasure to see the rapid modernization of the fleet. I am 193cm tall and leg room is important for me Air Astana usually offers the most. The inflight entertainment is current and changes frequently. Lastly I have found the cabin crew to be very supportive. there was one occasion where I complained about the temperature of the cabin being too hot and the senior flight attendant had a customer complaint book where she recorded my complaint. A great initiative which I have never experienced on other airlines.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Karly Lawford","Kazakhstan","2014-06-16","All in all its OK for a relatively short journey and the food's nice. But you should know this: I travel a number of times a year TSE-FRA and am finding more frequent delays with no information given. The last 3 times there were 40 minute-2 hour delays so beware! Quite a lot of confusion at FRA last time when the plane was 90% filled with a single group of Chinese travelling to Urumqi. Don't take a window seat in winter - the a/c isn't up to it and there's an arctic draft every time. Inflight entertainment not much only overhead screens and reruns of candid camera type stuff and one movie repeated on 6 hour flight. Internally in KZ the prices are ridiculously high because they are the only airline which is up to international standards.","","","Economy","","6.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Kussidi Yuliya","Kazakhstan","2014-06-10","Ala-Astana KC 683 back Astana Almaty KC 954 Almaty-Atyrau (Guriev) - KC 889B Atyrau (Guriev) - Almaty KC 890-B. Good service. Perfect take off and landings. Air Astana continues to work on their services and airfleet and I continue to see an ongoing positive development of the company. Some destinations are more expensive than others but generally good value for money.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","P Berkers","Belgium","2011-09-06","Salta-Puerto Iguazu domestic flight operated by Austral. Flight a Embraer 190 with personal entertainment with TV series and documentaries and some CD's. The entertainment system failed twice but the crew reactivated it quick. Did not expected entertainment on a domestic flight. The crew offered a sandwich with a drink. Good legroom at emergency exit but the normal seats also offered good legroom for this short flight of 1.5 hrs. Departed 2O mins early and landed 40 mins early in Iguazu.","","","Economy","","10.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","G Menendez","Argentina","2011-09-03","Buenos Aires-Madrid. Staff were helpful and friendly. Seats comfortable but there is no onboard entertainment and the plane was old.","","","Economy","","8.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","T Clary","United States","2011-08-29","Three days of delay (Buenos Aires-Madrid). The aircraft is in poor condition and the airline personnel are not helpful. They won't even give passengers an explanation for the delay and told us to file our complaints online.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Alan Martinez","Argentina","2011-08-25","Ezeiza to Iguazu the plane was quite new a 737-700. No delay at all the flight was nice although no headphones were given. Seats are comfortable for such a small flight 1.45 hrs.","","","Economy","","9.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Teresa Lopez","Mexico","2011-12-16","I have flown 4 Aeromexico flights in the past 6 months two roundtrips from Mexico City to Chicago and all 4 flights were excellent. One flight left 30 minutes late yet managed to arrive on time. The others left on time and arrived either on time or early. Newspapers and either breakfast or a light lunch onboard. Very friendly flight crews. No problems at all.","","","Economy","","10.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","K Paras","United Kingdom","2011-12-08","MEX-MAD. Flight left on time. Aircraft was a Boeing 777-200 in a very good condition. Cabin looked spacious and clean. Seat was ok but sleeping was not easy as it was angled. Moreover the config was 2-3-2 so if sat in the middle and pax next to you are asleep you have to jump over them. AVOD system was reliable. The food was tasty as Aeromexico have started a new collaboration with a group of chefs. There was also an express dining option for those of us who wanted to sleep. The crew were attentive and helpful with high uniform standards. They responded effectively to customer needs and were constantly through the cabin offering drinks and top ups. Two hours before landing breakfast was served. Flight landed in MAD on time. Great flight and exceeded expectations.","","","Business Class","","10.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","C Scanlan","United States","2011-12-05","SFO-OAX roundtrip via MEX. Outbound the 12.40 am departure time became 4.30 am due to a crew issue. The plane was an older 737. The EmPower jacks at our seats were dead and there was grime on the hard part of the seat. There was no special meal service for business class - everybody got a small ham and cheese sandwich. The front toilet quickly got foul but that didn't stop a steady stream of coach passengers coming up front for it. The FA's were nowhere to be seen. AM has no connections/transfers desks for international arriving passengers at MEX. We instead had to go out to the airport lobby and stand in line for an hour at the ticket counter for a rebooking of our missed connection to OAX. Staff working in the ticketing lobby were rude. On the return flight to SFO it was the same older plane and yes the same type of ham sandwich for dinner. Only highlight of flying AM was that we ended up spending a lot of time at the Salon Premier lounges in T2 which were nice though filled to the gills.","","","Business Class","","2.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","F Vedrenne","Mexico","2011-07-07","MAD-MEX Economy class. Check in was a bit disorganized in Terminal 1 of Madrid. Terminal was very busy due to the summer holidays no sitting at the gate Terminal 1 has very poor services for travellers. Boarding was on time and done in a very organized way. Legroom was reasonable food was very nice and service was outstanding. Cabin crews were very polite and caring. Landing on time. Baggage came with 15 mins delay due to a shortage in transporting vehicles.","","","Economy","","10.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","G Diaz","Philippines","2011-06-13","Mexico City to Narita thru Tijuana. At check-in I requested for check-thru for my baggage but the man in the counter said it is not possible. I got alarmed when my other colleagues (we were in a group reservation) baggage were checked-thru. I had to recall from baggage and made to baggage drop for check-thru to Manila via Narita. Mexico City to Tijuana leg we were assigned a seat number - 14E which did not exist. So they found us seats on row 22. When we reached Tijuana we stayed on board and we asked if we needed to change seats as we were given boarding pass with different seat assignments. Again I was assigned seat 12A which still does not exist in the plane. We were made to sit in other seats and we had to bring our blankets and earphones because they do not issue fresh ones. We had connecting flights in Narita for our trip to Manila. When we got to Manila our baggage did not come with us. For 2 days we tracked our delayed baggage and learned they were not loaded apparently when we left Mexico.","","","Economy","","1.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","O Sull","United Kingdom","2013-07-03","London Heathrow - ORK. Fly regularly on this route - such a great alternative to other low cost airlines. Flight took off from London early and arrived early and same for the return. Cabin crew friendly and attentive throughout the flight. Food for purchase was good value and tasty. I have flown over 20 times with Aer Lingus and never had a bad experience. Assigned seating comfortable seats and great crew - makes flying a breeze.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Garon Bloom","United Kingdom","2013-06-19","Flew to Dublin from Heathrow outbound flight was delayed by an hour return journey the next day was delayed because the first officer was late he arrived they then decided he'd flown too many hours in the day and left. A 7.20pm arrival became a 8.45pm arrival.","","","Economy","","4.0","4.0","3.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Chris Rolinson","United Kingdom","2013-06-16","BHX-DUB day return 15 June 2013. As a fearful flyer trying to overcome it this was a pair of practice flights for me. Flight attendants could not have been more helpful and supportive especially as they are really busy on short flight. A320s were great and though it was a gusty crosswind day for landings never felt anything but safe and supported. One attendant even provided me with some extra reading material in case I needed it to help distract me and even bought me a drink from the trolley! Was not expecting such above and beyond service. Do airlines realise how much of a good impression caring cabin crew give? Will definitely be flying with this airline again!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Caroline Francis","United Kingdom","2012-09-23","LHR-SVO-ULN return. I have flown this route 6 times over the last couple of months. This is by far the fastest way to Mongolia from London but am fed up by the last of customer service and inability to transit luggage through SVO. The planes from LHR to SVO are generally new and clean. Onward from Moscow the planes are ancient although the business class seats recline flat. The food is always the same - just about edible in business class. Out of my last 4 journeys my luggage has been lost 3 times. Going to give up with Aeroflot and fly Korean air via Seoul now. Via Moscow might be quick but the total lack of customer service wears very thin after a while.","","","Business Class","","1.0","3.0","2.0","1.0","4.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Miyagi Hiroshi","Japan","2012-09-11","NRT-SVO-IST and BEG-SVO-NRT. NRT-SVO(333) Check-in was smooth. Lounge at NRT (Delta) was comfortable. Cabin was clean. Seat was comfortable. CAs were friendly. Food was very good. it was a nice flight. SVO-IST(321) 1 hour delay. It's not bad. BEG-SVO (320) Check in started 2 hours before the flight. Lounge was good. CAs were friendly. Food was good. SVO-NRT(333) Connection was smooth. Newest 333's seat was very comfortable for sleep. Not sliding down. Cabin was clean. CAs were very friendly. Food was excellent. It was a quite nice flight. Problem was logistics at the airport.","","","Business Class","","7.0","4.0","4.0","5.0","3.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Ellis","Spain","2012-09-09","Madrid to Beijing via Moscow. I paid 457 euro with taxes included which was a great price. The plane going over was shabby looking inside with no IFE. The food was just ok and the cabin crew never even smiled once or were standing at the door with leaving the plane. I say over all they need to improve on customer service and update the planes a little.","","","Economy","","5.0","4.0","1.0","3.0","1.0","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Ružica Bandic","Croatia","2012-09-05","Budapest-Moscow-Beijing and Shanghai-Moscow-Budapest. All flights were delayed about 2 hours without explanation. Staff in Budapest and Moscow - very rude they don't speak English and whenever you ask something the answer is ""we don't know"".","","","Economy","","3.0","4.0","1.0","4.0","5.0","","","2.0","0"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","G Becque","United Kingdom","2015-01-19","RGN-SNW. Quick boarding with allocated seating for 45 minute flight in ATR72 to Ngapali Beach. Good safety briefing before time take off and light snack and drink en route. Pleasant FA's smooth flight and great landing over the surf and through the palm trees to this small exRAF WW11 strip on the Bay of Bengal. Luggage is delivered by handcart to the entrance gates-expect to pay 500kyat per piece.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","W Ford","United Kingdom","2014-03-19","Flew 2 internal flights in Burma with this local airline. Surprisingly new plane pretty much on time and with very pleasant crews. Also served a good snack gave out towels although flights were only about 45 minutes. Was a bit reticent about using them but very pleasantly surprised.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Kramer","Germany","2011-06-30","SKG-STR A320. Everything worked well despite air traffic control strikes in Greece. It was anyway one of the best medium-haul flights. Online-Check-In efficient baggage-drop-off at the counter - no queues. We had to leave Thessalonika before 6pm because of the strikes. Plane arrived late so they really did a good job to turn the plane around in 20 mins. Cabin clean proper looking. Comfortable seating. Great service with a warm meal and a wide choice of beverages. Staff unbelievably friendly and helpful. Arrived on time. Great!","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","M Ogden","Australia","2011-06-26","Paris CDG-Athens. Arrived early at the checkin counter to be told to go away as I was 30 mins early when we did check in there was a queue and things were really slow due to being a terminal. Then because we had excess baggage (which took 20 mins to determine) we had to pay at another counter...20 mins to do that!!!! Then back to checkin counter for another 30 mins delay. All in all after arriving 2.8 hrs before flight departure we got to the departure gate 20 mins before boarding. A complete and utter shambles. Flight though was excellent! Cabin crew were attentive meal good and aircraft/cabin condition clean and modern.","","","Business Class","","5.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Nicolas Tranquille","Australia","2010-08-03","MEL to MRU via Sydney and Reunion with Air Austral. Overall nice experience although the flight is long. On the long haul flight meals are quite good and there are quite a lot of things on the platter. Before landing a snack is served. Sandwiches and beverages are provided during the whole flight. On short haul drinks only are served. Flight attendants are quite efficient but can barely speak English fluently. No individual screens.","","","Economy","","7.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Pat Santiago","France","2010-04-02","CDG-RUN-ZSE. Outstanding service for the economy class good food very nice ground staff and crew. Fleet is modern with B777 with high quality entertainment system. Seat pitch tight and slightly cramped. RUN airport is small and allows very short connecting time if need to continue journey to east or Saint Pierre airport.","","","Economy","","9.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Jeannee Ahkye","Australia","2010-01-30","Flew Air Austral Syd-Run-Mauritius-Run-Syd – it is 100% better then Air Mauritius. The food was great and flight attendants were excellent and friendly. I’ve got a 19 month old so they kept the middle seat for us - free and they kept offering to help and asked if everything was ok. The only drawback is theres no PTV and not much info from cockpit.","","","Economy","","9.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","C Nahnsen","Australia","2009-12-11","Flew Air Austral return Sydney to Mauritius. Male flight attendants on the flight to RUN - nice however food provided is limited and alcohol only during meal times. Water is in short supply and passengers at the back of the plane were forgotten about almost all the time and rationing of water became an issue towards the end of the journey. Passengers were made to stay overnight in RUN - hotel stay provided to some passengers were terrible no assistance from the airline or hotel and dinner not provided (incur at passenger's expense). Return flight home was canceled with no word to most passengers (only upon check-in). Flight was canceled due to poor maintenance of the plane which suffered system difficulties on it's previous long haul journey and was forced to attempt emergency landing 3 times - and we were going to take this plane home! Was put up again at the same terrible hotel for the night. Female flight attendants extremely rude impatient and unwilling to communicate to passengers who cannot speak fluently in French. Very disappointed in the service provided by Air Austral will not fly again.","","","Economy","","1.0","","","","","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Murat Sucar","Kazakhstan","2014-06-02","I fly Air Astana very often almost every week nowadays. I find the experience with new 767 ER relaxing though the flights between Astana and Almaty are always full. The ground staff keep improving. Seems new planes brought a fresh spirit on board. 767 Business Class is great and gives privacy to the customers. Looking forward to flying the Dreamliner. Food is much better than before.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Sarimsakci Gokhan Yusuf","Turkey","2014-05-29","KC 951 21 May. KC 856 21 May. I fly Air Astana very often. I find the experience relaxing though the flights between Istanbul and Almaty are usually full. The leg room is good. I think the mileage program could be improved where you could upgrade using your miles during check-in. The food is usually fresh though could be improved. Inflight entertainment is weak and needs improvement. Overall good value for money.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Levent Altinay","United Kingdom","2014-05-29","My first flight with Air Astana - London-Astana return. It was a great experience. Friendly staff and excellent service comfortable seat nice and generous food. AirAstana will be my first choice from now on.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Leigh Murray","Kazakhstan","2014-05-29","As a family we have flown with Air Astana numerous times (both in economy and business class) since moving to Kazakhstan and have always been happy with the level of service. We travel with a young child and the staff have always been very friendly and helpful.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Juan Martin Cassol","Argentina","2011-08-09","Montevideo to Buenos Aires. Delay of about 2 hours for a flight that lasted 45 mins. saw the plane. No crew member or agent to ask for information. On board the crew were not attentive and paid little attention to passengers.","","","Economy","","3.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Peter Ford","United Kingdom","2011-08-04","Buenos Aires to Ushuaia return. I flew from Ushuaia back to Buenos Aires and it was absolute chaos. The previous 2 days flights had been cancelled due to Chile Volcano the airport was full of people and there was no organisation or communication for waiting passengers. There were lots of angry passengers a TV crew and lots of police but a lack of Aerolineas staff.","","","Economy","","1.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Steve Smith","Australia","2011-08-03","Sydney to Buenos Aires and had heard all the stories so I was prepared when there was an 8 hr delay in Auckland and for the broken seat and dodgy entertainment. But the price difference compared to other airlines more then made up for it. Foods was ok and the staff were good and if your prepared with a book then this is good value. Because the planes are older there is actually pretty good leg room in Economy. On my return I'd been travelling for 32hrs and they gave me an unexplained upgrade to Business Class. I was finally able to sleep and the service from the crew were great.","","","Economy","","7.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Clarke","New Zealand","2011-07-31","Flight was cancelled from Sydney to Auckland on July 28. I knew this as had checked on internet. However when I tried to ring I got cut off 4 times before finally talking to someone. When we finally got to the airport the boy I was travelling with was 'on the list' but I wasn't and was touch an go as to whether I would get a flight at all. All ended well as we finally both got back to NZ even though we were put on different flights. I felt sorry for the staff in Sydney understaffed and under a lot of stress but they were polite and as helpful as possible.","","","Economy","","1.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Laura","New Zealand","2011-07-28","New Zealand to Buenos Aires. They cancelled our flights and had wait hours in Argentina. The crew were not polite they did not provide accommodation and did not listen to our complaints. I needed to call to New Zealand to get someone from Aerolineas to answer my queries.","","","Economy","","1.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Maza","United States","2011-06-08","We were traveling to San Luis Potosi from Phoenix. Check in took 1.5 hours we got 5 seats two or 3 rows separated from each other (3 kids 47 and 10). We relied on the kindness of people on the plane to get all the seats together. For delays we lost the connection flight to SLP in Mexico City and we got a flight next day (18 hours later from our original). I asked for compensation for the hotel expenses We got nothing but the worst is that at the next day We just find out that local passengers got hotel expenses and we were international. I am going to use this airline.","","","Economy","","2.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Claude Baudoin","United States","2011-05-29","A comedy of errors! Two days after the switchover to the SABRE reservation system check-in was still delayed a lot because they never trained their staff on the new system! My SAT-MEX flight left and arrived two hours late. There was no announcement of the cause for the delay. It took the agents about 10 minutes to check a passenger. As passengers finally trickled to the gate there was no agent and no sign confirming that this was an Aeromexico departure gate - and there was no plane. On the return May 29 things were still a bit slow that's when the agent told me that she had arrived at work on May 22 to find totally new screens on which she had received no training. The system also told them (on May 29) that I hadn't paid when in fact it was a prepaid Expedia ticket. Apparently they had changed the flight number right as they were switching systems and my reservation was not transferred correctly. After my flight boarded they announced that the co-pilot hadn't arrived! Hence a half-hour delay. Totally amateurish performance throughout by this airline which I will try to avoid flying.","","","Economy","","1.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Isidro Bustillos","United States","2011-05-19","MIA-MEX roundtrip on Boeing 737-800 both legs. Crew professional offering drinks and refills. Hot breakfast on morning flight and full meal on afternoon flight back. I was offered a headset and newspapers. Both flights on time.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Donald Campbell","Australia","2013-06-10","Edinburgh to Dublin. A one hour flight. My luggage was left in Edinburgh. There was little in the way of service or concern and I was left with the impression that this happens on a regular basis.","","","Economy","","","3.0","1.0","0.0","0.0","","","0.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Tom Holt","United Kingdom","2013-06-02","April 2nd 2013 Economy. BHX-DUB. This was my seventh flight with Aer Lingus and again they didn't disappoint. The cabin crew were excellent very friendly helpful and caring. The aircraft was an A320 and was clean and smart with the seats having good legroom and comfort. The flight was slightly late but the Captain was very informative and gave full route details. I can't comment on the food and beverages as I had none. Overall this flight was very comfortable.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L Theys","United States","2013-05-31","Four flights Boston to Dublin Dublin to Milan Milan to Dublin and Dublin to Boston. Short leg flights were okay. Just 2 hours although we didn't see much of the crew and surprised that the only refreshment available on board had to be purchased. Long haul legs were another story. Incredibly disorganized ""mob boarding"" in Boston. Flight crew on outbound leg were quite grumpy and unfriendly. I had pre-ordered a vegetarian special meal with an allergy requirement. They got the allergy but not the veg part and I was presented with a hunk of chicken which the flight attendant said she thought was ""Just a bit of tofu."" Offered cheese and crackers. Returning I had called to make sure I got a suitable dinner. Well they had one but I heard them give it to the woman behind me. I had to explain to her that she had my food and get it back. On the return flight a flight attendant came with a big bag of blankets tossed the bag into the corner ripped the bag open and said not one word to anyone. No hot drinks available in the first round of service. Dinner trays stayed around far too long. On the return leg the promised ""afternoon tea service"" was delayed and was basically thrown at us. After we landed there was no attention from the crew. I've been flying internationally for nearly 50 years and have taken a lot of airlines and never seen anything quite like this.","","","Economy","","3.0","4.0","1.0","3.0","5.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Nunn","Ireland","2013-05-28","Traveled with Aer lingus in May 2013 from London to Belfast City. Aer Lingus were punctual as I have always found on this route and the staff were pleasant enough. A major complaint is the terrible leg room their Airbus 319's which they received from Iberia. These aircraft are only just bearable for a shorter journey. I also found there to be too many in flight announcements selling food and goods. British Airways is the alternate option on this route and whilst their punctuality is not as good as Aer Lingus - every other feature is.","","","Economy","","5.0","2.0","4.0","0.0","0.0","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Alan Sargeant","Australia","2012-09-03","Odessa to Moscow and Moscow to Mineralnye Vody (code share with Don Avia). The flights were like chalk and cheese. The early flight from Odessa was on time efficient check in and an adequate breakfast. Seats OK and no in flight entertainment. Cabin crew polite and efficient. Second flight was originally delayed by 90 minutes and then by another 5 hours and another 2 hours after that. Meal voucher was given (inadequate for a reasonable meal given airport prices) but no real apology and explanations in English lacking. Soon after takeoff I moved seats and slept so no comments possible about staff - they seemed not to speak much English. My rating of the flights reflects very much the impact of the delay on the Moscow - Mineralnye Vody sector.","","","Economy","","2.0","4.0","4.0","4.0","1.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Alan Sargeant","Australia","2012-08-29","Bangkok - Moscow - Simferopol. Flights departed and arrived on time. The crew was professional and reasonable friendly. The level of English was more than adequate. The hand held entertainment systems between Bangkok and Moscow were rather dated and substandard for a business class cabin. There was no entertainment on the shorter Moscow - Simferopol sector. From Bangkok to Moscow the cabin was almost full but service standards were maintained. Food was good. From Moscow to Simferopol the cabin the crew served a good meal on the short flight.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","T Hume","United Kingdom","2012-08-16","PVG-SVO-AMS. Got the lowest price available by a long way so wasn't expecting too much. The flight from PVG-SVO was at 1.40am - the new planes apparently are on the earlier route so the plane was very spartan with shared TVs which showed one film throughout the whole journey. Staff were so serious that it was quite comical (does it hurt to smile?). SVO-AMS was again on a very basic plane this time with no TVs at all but at least the staff were nicer despite very poor English. Acceptable for a very cheap flight but I wouldn't choose them if there were other airlines at a similar price.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","5.0","0"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Robert Buntin","United Kingdom","2012-12-03","Flew on four separate legs within Myanmar and found them to be surprisingly good. You don't normally expect catering on flights of under an hour but there was something on all segments. Arrived in good time at Heho Airport for a flight to Yangon and they automatically put me on to an earlier departure. There is a certain amount of third world amateurism about the boarding process but it all seemed to work.","","","Economy","","8.0","","","","","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","C Patouraux","Singapore","2012-11-22","Took two domestic flights on Air Bagan one from Yangon to Bagan and another Mandalay to Yangon. Both flights were with ATR-72 aircraft. The interior of this aircraft was very cramped with hardly any leg space. The aircraft definitely showed its old age. The flight from Mandalay to Yangon was free seated and flight was completely full. The in-flight service was nice and they served savoury croissants and cakes with drinks. Regarding reservations the booking system is fairly tricky. Also the airline requires the passenger to confirm the flights at least 24 hours before departures. Yet the 4 phone lines are constantly busy. For both flights our hotels repeatedly tried calling to no avail. Air Bagan offers value for money because there is hardly any competitive alternative today.","","","Economy","","5.0","","","","","","","4.0","0"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Dirk Visser","Netherlands","2012-11-14","Recently flew throughout Myanmar on the following routes: Yangon-Mandalay-Heho-Mandalay-Nyaung U (Bagan)-Heho-Thandwe-Yangon on their Fokker 100 and ATR72 aircraft. Check-in interesting as there are no computers and everything is weighed manually. Ground crew cordial but not overly friendly. Flight crews were friendly and always helpful. Catering is good for the short flights with croissants and drinks being offered on even the shortest of flights (unthinkable in Europe). Aircraft's were always spotless and comfortable.","","","Economy","","9.0","","","","","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Jack Peterson","United States","2012-01-03","Ground service is terrible compared to in the air. Manual check-in process with no computers. This airline seems to be the only one to have a lounge in the domestic terminal in Yangon. Air-conditioned and friendly associates offering a cheese croissant. No bathroom inside so that was a drag. People in Lotus class got a private van to the plane which was nice compared to cramming onto a bus. Onboard the flight was pretty good. The front of the plane is much quieter compared to the back. Their inflight magazine was pretty decent and the english grammatically correct. Even on short flights they gave you food. On my YGN-MDY flight which was about 50 minutes they served a full breakfast. Seats were pretty comfortable on par with United A320 first class seats. I don't really see the need for inflight entertainment on such short flights.","","","Business Class","","9.0","","","","","","","1.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Jonathan Hui","Hong Kong","2011-06-08","ATH-LHR on A321. Toys were given out to kids before take off. Many passengers had ordered special diets but FA managed to deliver our meals as quick as possible. Always ask if you need a second bread. Hot meal with one choice (beef brisket with rice) and I am amazed how they prepare such a Hong Kong style cuisine! Seats 3x3 not very spacious but good enough for flights less than 4 hours.","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","P Constantinides","United Kingdom","2011-06-06","London Heathrow - Larnaca. I found Aegean's price reasonable and A320 was very comfortable. The crew were happy to help and free meals were included which was nice. Great that Heathrow Terminal 4 is used too. Cannot fault.","","","Economy","","10.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","C Martinez","Australia","2009-10-06","Noumea to Sydney found Air Austral staff friendly and good customer service. My only issue was the size of the seats in economy - a tight fit.","","","Economy","","6.0","","","","","","","4.0","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","G Luyten","","2009-05-17","Only flew Air Austral for medium haul (RUN-SEY) but was excellent! Good service much space good food and very friendly staff! Next time we might choose them also for long haul.","","","","","4.0","","","","","","","","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Didier Lefèvre","","2007-10-04","CDG-RUN-CDG: Checkin at CDG was fast and even faster at RUN. Very friendly staff at both airports and during flight. 777 are in good shape and the cabin clean and comfortable. Food was excellent - also a lot of choice for drinks including wine during dinner. Cabin crew present and often come along with water during the night. An amenity kit is distributed after takeoff with socks earphones earplugs and eyemask. Only drawback is that there are no PTV's and there's not much info from the cockpit. All in all a very good experience.","","","","","","","","","","","","","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Stephane Gallon","","2006-11-12","CDG-RUN-CDG in Club Austral (Business) class. October - November 2006. Quick check-in nice lounges (although poor drink and snack selections) at both CDG and RUN. All flights perfectly on time quick delivery of luggage on arrival. Business class seat comfort (old) business class IFE (not on demand) first class service and meals. Overall a very nice product much cheaper than Air France and much better (at least compared to AF current B747 on this route ; new AF product using B777 is expected in 2007). Minor drawbacks : frequent flyer program does not seem on par with AF one ; CDG airport is further from Paris than ORY (which AF uses).","","","","","","","","","","","","","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Ian Andrew","","2006-01-12","JNB-RUN-JNB. I have travelled with Air Austral 4 times between Johannesburg and Reunion. My first trip was in 1992 - my latest was in November 2005. Before my latest trip I was of the opinion that they were one of the best airline I had flown economy class. Their B737's were configured 100% economy. Now they have a 'Business Class' and economy seems to have deteriorated to 'Cattle Class' - and they are 'just another airline'. All of their service levels have dropped to mediocre. I still plan to use them again this year as I love the island and Air Austral are the only airline that flies from Johannesburg to Reunion.","","","","","","","","","","","","","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","H Dalem","Netherlands","2014-04-27","KC621 Almaty-Astana 22/4/2014. Flown old Boeing 757 in business. Old chairs/layout. Plenty of legroom good for sitting and on a short flight less than 2 hours no need to lie down. A full meal was served on this short flight. A very nice vegetarian meal. No entertainment available or offered. No business lounge available on domestic fights.","","","Business Class","","7.0","3.0","5.0","5.0","0.0","","","3.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","H Dalem","Netherlands","2014-04-27","KC856 Astana-Almaty 24/4/2014. Flown new Boeing 767 in business. Good new chairs (fully flat nice big touch LCD- screens) and modern interior. Nice choice of entertainment. And much to my surprise a full meal on a flight less than two hours. Good vegetarian meal. Pity they do not have business lounges on domestic flights.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Chander Mulchandani","India","2014-04-23","I travel very frequently on Air Astana from Delhi-Almaty. Check-in staff at Delhi and Almaty are very efficient. I had a wonderful experience on 18 April flying from Delhi to Almaty. The flight crew went out of their way to take care of passengers needs.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Heckman Janet","Kazakhstan","2014-04-06","April 4 KC951 from Almaty to Astana. Return April 4 from Astana to Almaty KC854. Had the pleasure of flying Air Astanas new 767 service between Astana and Almaty. It was the best domestic economy class service I have flown. Each seat has in seat videos with the latest films tv music etc. I had a choice of international newspapers as well as a warm sandwich and drink. As usual the crew were smiling multi lingual and well dressed. The seats had a good tilt.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Kinley","Australia","2011-07-25","Rude Staff old aircraft Lost our bags but didn't care why. We were left in New Zealand and passengers weren't advised of new flight time on different airline - the whole team disappeared from airport and left passengers wondering what to do. We had to pay $100 to get our bags to Sydney with Air NZ because they have a different baggage allowance. Little customer service skills.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Cristobal Camus","Chile","2011-07-21","Santiago-Buenos Aires-Rome and back. The planes are evidently old and the entertainment system is very mediocre especially for a 13+ hr trip. The food given was good enough and the crew was nice although they didn't offer anything unless you asked them. The biggest problem was the schedule on my return flights the plane from Rome to Buenos Aires was delayed 6 hrs we had to wait 6 more hrs in Buenos Aires to get back on a plane to Santiago (delayed an extra hour). They were good enough to move me and my sister to Business Class from Rome to Buenos Aires because of the problems although this was possible only because my dad and uncle were in Business already. Business class didn't offer many improvements in comparison to other airlines the seats although more comfortable than the Economy ones weren't as good as other airlines and the entertainment system was almost the same as in Economy.","","","Business Class","","4.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Teixeira","New Zealand","2011-07-04","I have travelled many times with this airline and have not had any problems. However I am disgusted with the way that the airline has handled the problem with the Volcano in Chile. I understand that flights need to be cancelled but Aerolineas is not communicating with its passengers and is also not making any attempts to help those trapped in Argentina due to flight cancellations. The staff were very rude even getting up and walking away. It is such a disappointment to see the way that passengers are being treated. Those of us trying to reschedule our flights are having problems getting through to the call centre. Very unprofessional.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Steve Flint","United Kingdom","2011-07-03","There seems to be a polarity of views on AR between Australia/New Zealand based travellers and those who use AR regularly for domestic and regional services. It may be the case that both are right but for fairness I have to say that in 15 yrs of domestic flights and regional services to/from Brazil and Paraguay I have never experienced more than 30 mins delay and have always received good service in Economy class.","","","Economy","","9.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","T Cannell","United Kingdom","2011-05-14","LHR-CDG-MEX-MZT. Last leg AeroMexico MEX-MZT ground staff in MEX unhelpful checked in as soon as possible and still couldn't get us seats together (only two of us) for any of our connections. Trying to submit comments to their customer service afterwards gets you no where except repeated automated messages and there is no customer service number you can reach from the UK. I would never fly them again if there was an alternative.","","","Economy","","","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","J Campos","United States","2011-05-11","AGU-MEX-JFK E170/B737-800 in economy plus. Aeromexico had the lowest walk-up fare and still acceptable connection in Mexico City. Onboard service professional occasionally smiling and frequently offering beverages. T2 Terminal in MEX is comfortable and acceptable eating and other amenities. MEX-JFK a hot meal and beverages incl alcohol and newspapers/magazines. FAs were curt. The only downside to AM is that they are rarely competitive on fares relative to American Airlines CO and US on advance purchases.","","","Economy","","8.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","V Martinez","United States","2011-05-04","MIA-MEX on Boeing 737 and MEX-DGO on Embraer 190. Clean modern aircraft. Served breakfast and drinks by friendly flight crew. Flights on time and terminal 2 in Mexico city airport out is amazing.","","","Economy","","9.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Nguyen","United States","2011-04-25","When I called the customer service representative to voice my displeasure with my flight the representative was rude while speaking and even hung up on me. He offered no help and even attempted to mock me. As beautiful as Cancun was I would never go back if my only option was to fly AeroMexico. Cheap flights means cheap service and even worse customer assistance.","","","Economy","","","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Hailey","United States","2011-03-20","SJO-SAT. Supposed to leave SJO and be home by 3:30pm on Saturday. Did not arrive home until Monday at 3.30 pm. This airline was a joke. The first day they had us wait in the airport for 12 hours only to tell us we wouldn't be able to leave. The next day our flight was delayed due to a flight attendant not having correct documentation to leave the country. Due to the delay half the flight missed their connections in Mexico City causing another overnight stay. We were never offered a refund for the flight or any inconvenience it caused.","","","Economy","","2.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Knack","United States","2013-05-27","We flew Boston Logan to Dublin and Shannon to Boston on Aer Lingus. It was our first experience on this airline and we were very pleased. The planes were A330-200s and were clean and in good condition. Very good entertainment choices. Food was standard airline fare. I didn't order the upgraded meal because I didn't think it would be any better but from comments that I've heard next time I probably will next time. Flight attendants were friendly.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","E Metcalfe","United Kingdom","2013-05-27","Had a disappointing start to our holiday! Delayed 2 hours from Manchester to Dublin no one kept us updated and when we got on the aircraft it was filthy! Never flown with Aer Lingus before and don't plan on flying with them again!","","","Economy","","2.0","4.0","1.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Fawcett","Ireland","2013-05-19","On the Dublin to Chicago flight on the Friday returning Tuesday late afternoon. Nothing bad at all outbound on time departure and arrival flight crew were excellent ordered the ""Extra "" menu for Euro and it was worth every penny. Flight back you cannot order the extra menu which is a great shame again the flight crew were open friendly and very professional - flight left late and arrived very early. Couldn't fault them at all - spot on. Well done to Aer Lingus.","","","Economy","","10.0","3.0","5.0","5.0","2.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Irene di Stefano","Italy","2012-08-16","Milan Malpensa to Tokyo via Moscow - July 25 2012. Friendly staff on board less so on the ground. A330 new efficient with good entertainment on board.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Abhishek Saxena","India","2012-08-06","DEL-SVO SVO-KRR KRR-SVO and SVO-DEL. DEL-SVO was late by more than 6 hours and as per the airline rules we should have got a hotel stay. Instead we had to spend the whole 6.5 hours at the IGI T3. Supposed to board an A330-200 which was unfortunately unavailable so we boarded a A330-300 with wide and comfortable seats and on-board entertainment facility! An hour after take off came the drinks. Then the main- course followed by a delicious cake and a cup of tea or coffee. All flights were smooth and flight staff courteous. In all my experience was very good.","","","Economy","","7.0","4.0","4.0","5.0","5.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Wilbert Duits","Netherlands","2012-08-01","AMS-SVO check in opens 2.5 hrs before long lines online check in was not possible. Flight boarded on time it was a A321 instead of the scheduled A320 due to high volume booking as elite plus we were lucky to be upgraded which was a very pleasant surprise. Welcome drink amenity set and a 2x2 configuration. After take off received a nice hot lunch and a drink but the remaining 2 hours no service quite odd. For business seats for European business good service should be better. DIGI player was good for a 3.5 hr flight.","","","Business Class","","7.0","4.0","2.0","4.0","4.0","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Marco Macaluso","United Kingdom","2011-08-12","Yangon-Bagan. ATR-72. Decent plane old and tired but as you'd expect from an airline in Burma. There was 1 cabin crew member and the co-pilot. Very pleasant service and a nice cheese croissant for the flight. Completely empty so you could stretch out over two seats which is important for me being 6ft 3.","","","Economy","","7.0","","","","","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Ian Vagg","Australia","2011-03-14","Chiang Mai to Yangon return and pleasantly surprised by the standard - fairly new aircraft and meal service for 50 minute flight. Flight attendants were somewhat offhand. Reasonable leg room in economy.","","","Economy","","8.0","","","","","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","David Whalley","United Kingdom","2011-03-05","Four internal flights in the last three weeks. Three on time one an hour late and this because a party of VIPs decided to turn up an hour after the scheduled take-off time. All flights satisfactory. Planes in OK condition. Even on short flights we were served refreshments. Nothing computerised and the whole process completed manually. When joining flights outside Yangon (the starting point for most flights) there is 'free' seating. This is because the systems are unable to work out which seats are vacated at each stop.","","","Economy","","3.0","","","","","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Rob Boyce","","2009-12-16","Yangon to Lashio in November 2009 ATR 42 plane. Allocated seating and good snack served with excellent customer service. Would fly with them again any time!","","","","","5.0","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","G Despotou","United Kingdom","2011-05-29","ATH-LHR economy. Very comfortable seats excellent meal clean and new aircraft and in-flight entertainment. Frequent flyer department are sometimes a bit difficult to deal with and I would have liked more in-flight information from the flight deck. Definitely value for money for a direct flight.","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Douas","Greece","2011-05-23","ATH-LHR A321 new and clean . Sat in row 4A perhaps too far front as the you cant see the TV screen at all due to the fact it is placed on the Business Class Divider (first 3 rows are business class). Flight well priced and I like the fact that their tickets are changable by paying a small fee. The food was fine but portions were too small. Asked for a second meal which was provided after 5 minutes. The luggage collection landing in Heathrow was too slow and took forever. Despite these small issues Aegean Airlines is an airline that I enjoy flying with and the best choice by far out of Athens.","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Konstantinos Zouganelis","Belgium","2011-03-23","Have travelled with Aegean a number of times already and service is impeccable. Ground crew eager to help and facilitate flights on time comfortable journeys with nice meals on board.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","F Dellera","Italy","2011-03-17","MXP-ATH in Economy class. Excellent onboard service and some of the best airline meals. The flight attendants were nice and professionally handled a medical emergency right after landing.","","","Economy","","10.0","","","","","","","4.0","1"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Julie Dyer","","2005-09-02","I haven't had such a good quality of service or food on a tourist-class ticket in over 15 years (or more!). Our choice of Air Austral the first time was based mainly on the basis of our connection possibilities from Denmark. Next time it will be as a choice made by satisfied and loyal customers that believe that good treatment should be rewarded.","","","","","","","","","","","","","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Mike Bamber","","2004-12-29","I recently flew to Reunion on Air Austral and was very impressed. I found the service was excellent and far superior to that of Air France.","","","","","","","","","","","","","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Frederic Choong","","2004-08-10","I currently live in London and I fly once a year to Reunion for holidays. I use to fly on Air France in classe Alize (Economy Plus) but recently I tried Air Austral for the first time in Classe Loisirs (Economy) and was far more satisfied with the level of customer care in terms of punctuality high food quality and friendly staff. As being part of the Air France Frequence Plus scheme the good news is I can get some qualifying miles and this code-share flight makes my life easy as I don't need to change airport - ie remaining in CDG and not going to Orly. So I would recommend Air Austral in terms of: Comfort: their B777 is modern the seats are more comfortable and you have more space to put your hand luggage in the compartments above your head. Food: even in Classe Loisirs you have a huge plateau and you are really spoilt. Customer care: excellent staff. They provide you with warm towels as you get on board and in the morning. They also pass through at night asking you if you want some water while everyone is asleep. Everything with a smile! Punctuality: both outbound and return flights left on time. Unfortunately I read that Air France will stop this code-share flight with Air Austral and I find this decision very sad. I wish everyone who is part of Frequence Plus loyalty scheme to convince Air France to come back to its decision as the CDG-RUN-CDG must not disappear. Air Austral is the getaway to Reunion via CDG for all European and worldwide customers and you won't be disappointed. Thanks to Air Austral we are getting better airline service to Reunion excellent staff quality and well-deserved comfort. I'm very happy about their level of professionalism and the image the airline portrays of Reunion Island.","","","","","","","","","","","","","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Stephan Archer","","2004-02-26","I flew this with this airline around the Indian Ocean with this airline for business purposes. There punctuality is great they are more often before time rather than on time. Recently i got the opportunity to try there new RUN-CDG-RUN flight in club class. Here also am very satisfied. There REPS in Mauritius are very competent. I recommend you this airline.","","","","","","","","","","","","","0"
"air-austral","/airline-reviews/air-austral","Air Austral customer review","Bernard Ative","","2004-01-24","I'm used to fly with the french national airline because I'm a top-tier Frequence Plus cardholder but I have decided to try Air Austral on a trip from Reunion Island to Paris return in Business Class (they call it Club Austral). I have not been disappointed. The onboard crew was extremely helpful and smiley from boarding to disembarking. The seat which can recline 140 degrees -almost flat bed - is very comfortable good width and pitch. The food is tasty and includes a creole dish accompanied with spicy condiments and an interesting variety of wines. Even the bread is warm unlike other airlines I'm used to travel with. I have been especially impressed by the quality of the service on board and this from the FA to the captain. Good work.","","","","","","","","","","","","","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Callaghan Colin","Kazakhstan","2014-04-06","I use Air Astana regularly since I have moved to work in Kazakhstan and currently prefer it to the other airlines I have used. I try to arrange my trips back to the UK around the direct flights to LHR. I have never experienced a delayed or cancelled flight the staff are well-trained and generally open and friendly and the food is not exceptional but is of a consistently good quality. I usually travel economy class though on the occasions when I have used business class it has been a good experience.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Mete Sarlak","Turkey","2014-04-02","Flight KC912 April 2nd from Istanbul to Almaty. It was a fantastic flight crew helpful and smiling. All announcements very clear understandable and most important things for me multi-language Turkish English Russian and Kazakh. The way aircraft was new.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Yergeshbayev Nurbek","Kazakhstan","2014-04-02","I have been using the services of Air Astana for years. Always a pleasure to travel starting from the convenient way of purchasing the ticket and excellent relation of crew members. I quite often take the domestic flights around two times a month and therefore comfort is crucial for me. In January I travelled to Frankfurt from Astana. As usual right from boarding until landing it was an enjoyable journey.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","K Marshall","United Kingdom","2011-06-30","I have travelled several times with Aerolineas. Buenos Aires-Rio De Janeiro and Montevideo. Domestically I have flown between Buenos Aires and Mendoza Cordoba and Salta. I only have praise for the staff and organisation of this airline. I have encountered polite efficiency from check in staff and air crew the aircraft were clean and I experienced no delay or problems with the flights.","","","Economy","","10.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","K McComb","New Zealand","2011-06-09","This is by far the worst airline. Rude staff most dilapidated aircraft and 13 hours late - need I go on. Cheap rates but not cheap enough.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Niels Jansen","Netherlands","2011-06-01","During our holiday in Argentina we were unlucky to have several flights with Aerolineas Argentinas. They are by far the worst airline I have experienced. It is a very poorly run state owned airline acting like a monopolist. Customers are treated like dirt. Staff at check in is rude (Puerto Iguazu was the only exception). Flights are nearly always delayed without any explanation given or sometimes cancelled altogether. Even worse some of its planes are in very poor condition and seem utterly unsafe. Follow the advice of some Argentinians I met : always avoid them. It is better to spend 24 hours in a bus (they are very comfortable) than 2 hours with Aerolineas.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Dan McGrath","New Zealand","2011-05-22","The food was basic but acceptable. Astonished by rudeness of the cabin crew no service at all we were not greeted on the aircraft or off. Crew ignored our need for a glass of water my seat was broken no film or music for a 4 hour flight.","","","Economy","","","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","L Howon","United States","2011-03-15","Had difficulty finding anyone that spoke understandable English. Luggage didn't make a flight in Mexico City then was delivered to hotel in Cancun. All luggage from group of 10 traveling the same route had been completely ransacked with items stolen. On return trip Aeromexico customer service was a joke and did not tell me I should check an item in Cancun that was too large to fit in luggage. Flight attendant helped place it during the first flight. It was then confiscated in Mexico City due to different security standards there. Mexico City airport was also a nightmare.","","","Economy","","","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","A Telman","Kazakhstan","2011-02-09","IAH-MEX-IAH economy. First leg on B738 and E190 on the way back. Comfortable flights given that I had cheapest economy ticket and got seated in premium seat in the front of the aircraft on an outbound flight. Some breakfast items on quite a short flights were a nice touch and crew were friendly. Good value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Juan Patron","Mexico","2011-02-09","SFO-MEX direct flight departed on time. Business class seat were very uncomfortable. A red eye flight but cant sleep due to the seat type.","","","Business Class","","3.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Ruben Gilibert","Spain","2011-01-30","Mexico-Lima flight was really bad and service terribles. They serve you just a meal and after the crew disappear - no movies and music program was not working well. Boeing 737-800 and for six hour flight is a narrow plane.","","","Economy","","2.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Amanda Alderete","United States","2011-01-19","Flight was switch around twice. First was delay the flight 7 hrs then the early fight I had at 7am was pushed back 3hrs with no phone call. Communication is important and so is time. The flight you book is tentative so don't be surprised if you book a flight and end up with a flight at a different time.","","","Economy","","4.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L Sherwood","United States","2013-05-12","April 27 2013 we took an A330 Airbus from Dublin to Orlando direct. The food was the best I have had on an airline. All flight attendants were cheerful and courteous. The only complaint is that at Dublin airport our boarding passes stated that the gate closed at 10.55 am even though our flight did not leave until 12.40 pm. I do not appreciate being given misleading information like that even if the airline is only doing it to get the slackers to show up on time. I say leave them a couple of times when they are late and they will learn to be on time and not cause the rest of us to show up at the gate only to sit for almost two more hours after already spending two hours going through security and customs! Also the seat cushions on the plane are getting too compressed to have a comfortable trip lasting 9 hours. The seat cushions should be replaced with new ones.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Carmel McTague","Ireland","2013-05-08","No real complaints about the flight or in service facilities. Main complaint is about the badly designed website. I was flying Shannon to Boston and then on to Tampa with JetBlue. AL kept emailing me to complete the ""Additional Information Required"". However their website kept rejecting my booking reference. Tried to email them (no reply). Tried over 3 days to telephone AL kept getting recorded messages. Spent at least 1 hour trying to get through to a ""person"". Eventually did to be told my booking reference was rejected as I was flying on to another destination (Tampa). Then she took the additional info and did it for me. Seems this is a routine problem! AL also could not print off Jetblue boarding card Jetblue referred me back to AL.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mike Palmer","United Kingdom","2013-05-06","LHR to Cork return. On time departure from Heathrow and early arrival into Cork. Early Departure from Cork and on stand 20 mins early into Heathrow. Clean cabin each way and efficient (if a bit brusque) cabin crew. Had reasonably priced drinks on the way out only with the bar service prompt and fast. We paid extra for row 1 which was worth every penny. The only downside was oversize bags in the cabin along with perhaps half of the plane breaking the one piece of hand baggage rule leading to no space in the overhead bins. On a par price wise with other competitors on the route (once extras are added in) but overall my preferred choice between London and Cork with good legroom pleasant staff and a reserved seat.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Bruce","United States","2013-05-02","JFK-SNN-JFK. Excellent flights in both directions. Cabin crew very professional and attentive. Found the check-in process at JFK terminal 5 with JetBlue staff to be extremely slow. Check-in at Shannon was excellent and very efficient. Clearing USA customs in Shannon saved a lot of time and aggravation that I have experienced coming in from other European countries.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","D Singh","India","2012-07-09","8 July flew SVO-DEL in economy class. Unfortunately A330 was unavailable for this trip (despite being advertised on the website) and instead we boarded a Soviet era IL96's. Flight left at least an hour late many of the seats failed to recline and there was no onboard entertainment system in economy. No apologies were offered for this bait-and-switch move by the airline. A glance at the business class section revealed two rows of slightly oversize seats separated by a curtain across the entire width of the cabin. If I were a business class passenger I would be furious . Other than that the flight was relatively smooth and uneventful. My advice would be to avoid this airline on flights over 3 hours and go with the competition instead.","","","Economy","","4.0","2.0","4.0","4.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Thomas Mac","United States","2012-07-03","I flew May 3rd NYC-MOSCOW connection MOSCOW-KIEV $1500 2 adult tickets. The flight was great! On time and arrived early in Moscow on a nice Airbus A330. The plane was fairly new. The seats bathrooms and interior of the plane was excellent. The food on the transatlantic flight there and back were both great. Chicken or fish with veggies bread and chocolate. The only complaint I would make is they serve the drinks and wait too long to serve the food. They served the drinks 15 mins before the food was served so by the time I got my food I had no drink. The service was 7 of 10. The flight from Moscow to Kiev was excellent as well. 1hr and 15mins on time. Overall Aeroflot is a good airline I would fly with them again!","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Elizabeth Kurlykova","United States","2012-06-13","JFK to Moscow. Check-in went smoothly. From JFK-SVO the seats were as comfortable as could be. Flight attendants were friendly the food very good: served drinks dinner tea/coffee drinks breakfast tea/coffee. I felt comfortable asking for additional drinks. Inflight entertainment had a very good selection. Once I arrived in Moscow my bags needed to be collected and checked in again. When I came back to the airport 9 hours later I was surprised to find that check-in was easy with no long lines. Once onboard I was surprised to find the airplane in such good condition. There was no inflight entertainment on a 5.5 hour flight but the crew were friendly. The food was my only real disappointment. I'll definitely be flying Aeroflot in the future.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Roman Stepantsev","Russian Federation","2012-06-07","Usually I'm flying Economy for business purposes and Business class for leisure. When flying Economy Aeroflot is very good for short haul flights to EU. When flying Business quality issues arise. Lounges sometimes are packed both in terminals D and F especially in the morning or late in the evening. Secondly onboard quality service is unsustainable: sometimes attendants are nice and helpful sometimes rude and evasive. Aeroflot always forgets about its Business class passengers and priority Boarding especially in terminal F for long haul flights. However the major problem is the home airport of Sheremetyevo. In most cases people are spending an awful long time just to leave the airport area. Queuing in a traffic jam next to the airport for an hour on Saturday night after a 2 week vacation and Business Class experience crosses everything out about the Aeroflot flight. So my recommendation to use Aeroflot would pretty much depend on the route time and class.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Reinhard Kaempfer","","2009-03-10","MDL-SND-RGN on ATR . Flights were always in time the planes are modern staff is very pleasant and we felt very safe on board. Check in without problems free seating and even for bigger people sufficient legroom . Would fly again with Air Bagan","","","","","4.0","","","","","","","","0"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","V Becque","","2009-01-22","RGN-SNW-RGN. Modern ATR 42 aircraft good safety briefing very quick turnaround with seat allocation on way out (70% full) and free seating on return. Aircraft departure on time and luggage off quickly each time. Snack soft drink and tea/coffee on short 45 minute flight. Great views from 16000ft over Irrawaddy plain and Arakan hills and exciting approach over the sea and surf to short landing strip between the palm trees. Good experience.","","","","","4.0","","","","","","","","0"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","V Rab","","2008-11-11","RGN-HEH and NYU-MDL-HEH-RGN. All flights on time clean planes even the older Fokker 100 a nice in flight snack and very friendly flight attendants. Since I was traveling in the off season most of the passengers were actually local with a few package tourists on the return leg. Boarding passes handwritten you must also show your passport for domestic flights in Myanmar.","","","","","3.0","","","","","","","","0"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Torsten Kaminski","","2008-04-22","Yangon to Heho via Nyaung U in February with Air Bagan very pleasant. Inflight experience good with clean cabins and nice and attentive crew. They served even on this short flight a little breakfast with cold-cuts and cold omelette which was ok. As the previous comment states the problem is rather the infrastructure on the ground. Everything is still very old fashioned with hand written tickets and passenger lists and baggage handled by hand or on trolleys pushed by man as well and power shortage even in public airport areas. Booked through local travel agent who kept us informed of flight changes so saved us the hassle to deal with airline ticket sales directly. As we were on a holiday it was a bizarre but entertaining experience and it felt like what airtravel must have been like 50 years ago.","","","","","3.0","","","","","","","","0"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Ivan Nikitin","","2008-01-17","Yangon-Thandwe(Ngapali)-Yangon. The flights were operated by ATR-42. Seating is not comfortable unless you take an emergency-exit row but on 40-50 minute flight you don't need comfortable seats. Inflight service great. Wet paper towels given to each passenger on the entrance to the plane. The food service was rather interesting - they gave us a chicken sandwich (really tasty) then they brought around some coffee and tea and about 10 minutes later-Cola and Sprite on a tray. Crew were very friendly and polite. Yangon Airport in its domestic part is really not modern with some not- functioning facilities and broken toilets. Thandwe airport is an experience itself! Overall Air Bagan offers excellent reliable service and I will fly it again when visiting a wonderful country Myanmar!","","","","","5.0","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Grotenhuis","Netherlands","2011-02-07","Have made several flights with Aegean Airlines in the past year. It was very good value for money. Flights mostly on time inflight service exceptional and friendly FA's. Helpful ground staff. Overall this will be my preferred carrier to Greece.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","P Thiebot","France","2011-01-09","CDG TO ATH. Very pleasant flight on time new A320 film with french translation earphone was free. Food hot and excellent. Crew were helpful. Very nice experience.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","I Polymeros","United Kingdom","2010-12-30","This airline was very helpful during a very difficult time. They did not deliberately increase their prices during the mad panic caused by the bad weather in Europe in the days before Christmas. My original booking to travel London to Athens was with KLM and then I was passed to Air France. Neither of them could organize things properly and after endless problems it took them 4 days to get me only as far as Paris with no hope of leaving for at least a day. Aegean came to my rescue and even though they also took off late they made sure I did not miss my next flight with them to a Greek island. During this 4 day nightmare I had to rebook my domestic flight several times with Aegean and they were very accommodating.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","David Jones","Spain","2010-11-27","IST-ATH-SKG Business. Very good airline clean planes both on time friendly cabin crew. Got a hot meal on the IST-ATH flight but didn´t have time to finish it due to short length of flight stewardess very apologetic. Will definitely fly them again.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Charles Clarke","Kazakhstan","2014-03-30","Flying from Almaty to KL KC935 was very good we had an excellent inflight meal and the staff on the plane were helpful and friendly. The seats were comfortable and the leg room was good. I was able to check in online and then at the airport changed my seat to the emergency exit seats due to the extra leg room with no problems at all. Kuala Lumpur is fantastic and as we head towards George Town we are looking forward to exploring more of Malaysia and of course the return flight with Air Astana.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Lindblom Anna-Karin","Kazakhstan","2014-03-28","Flight KC907 March 21st and back on KC908 March 26th. I flew with my family from Almaty to Delhi and back and we were all very happy with the flights. The crew was nice and attentive departures were on time and we really enjoyed the time onboard.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Wölfert Friedhelm","Germany","2014-02-21","KC 110 and KC 949 31st January. KC 950 18th February. Air Astana is a very good airline. Staff are friendly and helpful. Because of the demonstrations in Bangkok we had to rebook our flights. Air Astana offered us a free upgrade to Ho Chi Minh City though the ticket was more expensive.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Geoffrey Savage","Kazakhstan","2014-02-04","I was lucky enough to be on one of Air Astana's new Boeing 767s returning from Bangkok to Almaty on the 12th January 2014. My business class seat was worth paying the extra over economy with the full lay flat seat and lots of room to spread out with a wide side table. Over the time I've been flying Air Astana I have seen them polishing their cabin service and the professionalism and presentation of the staff is of a high standard. Beverage service was very good although the food let the otherwise excellent travel experience down a little the meal was below par for business class. This was in contrast to the trip down to Bangkok and all previous international flights with Air Astana where the food has been very good.","","","Business Class","","10.0","5.0","4.0","3.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Knecht","United States","2011-05-14","AEP to Calafate Calafate to Ushuaia: Ushuaia to AEP. I was surprised at the overall quality of the Aerolineas Argentinas operations : online check-in inflight service from friendly and professional crew and the snacks including the quick Calafate to Ushuaia hop. The radar went down at Ushuaia and AR sent three bus loads of passengers on a four hour bus ride to Rio Grande through a heavy mountain snow. As the buses arrived in Rio Grande the Aerolineas Argentinas flight landed and a completely full flight was airborne for AEP in less than an hour.","","","Economy","","9.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Evelyn Vera","Mexico","2011-04-29","We spent 4 weeks in Argentina and took 5 flights with is airline. In this time they lost my baggage for two days cancelled one flight with no previous notice delayed two times and worst of all the last airplane we took tried to depart and stop last minute twice due to technical difficulties. We had to wait for 24 hrs for them to fix it and lost our connections to Mexico. The company refused to assist us to solve any problem and kept saying : there's nothing we can do present your claim on line. I will never flight with Aerolíneas Argentinas again!","","","Economy","","1.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Sadak","Portugal","2011-04-29","Aeroparque-Montevideo return  4 people at the check-in 2 of them working. The rest doing everything to avoid the customer. Although arriving 2h before departure we almost missed our flight. The queue became so long that locals started fighting with the personnel since they lost their flights due to Aerolineas Argentinas ""I dont care attitude"". Service onboard is a plastic bag with juice and a fruit-bar. Flight attendants friendly. A country like Argentina does deserve a better airline.","","","Economy","","2.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Simon Smith","United Kingdom","2011-04-24","EZE to Santa Cruz. Everything was fine - no queue to check in flight was on time decent snack on board and aircraft reasonably new. So nothing special but nothing to complain about either.","","","Economy","","8.0","","","","","","","1.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Shivani Maitra","United Kingdom","2011-01-11","Flew Aeromexico five times during a recent trip to Cuba and Mexico. All five flights had significant delays with complete abdication of responsibility by airline staff who lied to and misled passengers. flight from Havana to Mexico City was delayed by 24 hrs with the ground staff in Havana clueless on the reason for the delay for the first four hours. Shabby treatment of all passengers the next day with no water or food. Flight back to Mexico City was 2hr s45min - and we were served peanuts. Crew unfriendly do not like to smile.","","","Economy","","1.0","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","B Lakin","United Kingdom","2010-11-25","Cancun to Mexico City Business Class. Flight slightly delayed but compensated for by being able to check luggage to onward British Airways flight to London. Crew attentive and professional. Cold lunch very average. Easy to get to Terminal 1 using the air train and despite the information on Mexico City Airport website there were plenty of people with more than just hand luggage - they do check your e-ticket though (didn't need boarding card).","","","Business Class","","7.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","B Fallopian","United Kingdom","2010-10-12","Mexico City - Cancun return. Clean modern 737 aircraft that departed on time professional bi-lingual flight attendants. Inflight service consisted of just a drink service (with free booze) and a pack of peanuts. Their terminal 2 at Mexico City is a beautiful modern facility. Its just a shame they don't offer online check in or self service check in.","","","Economy","","7.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","C Scherfenberg","United States","2010-06-26","LAX-Acapulco via MEX. We booked via Delta so expected to pay for baggage and have no meals. But Aeromexico baggage still free and nice meals on long leg of trip both ways. Drink and snack on 35 minute Acapulco-MEX leg. Staff were charming and helpful. We had a delay leaving Acapulco and the agent who checked us in for the flight came and told us that the flight was delayed leaving Mexico City. He had rebooked our flight to LAX and changed our baggage claim tags. We both had first class seats assigned. Unfortunately we both found the new first class seat design on the 737-800 torturous. The headrest appears to have been designed for crash test dummies. We had been much more comfortable in our coach seats.","","","Economy","","9.0","","","","","","","4.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Aaron O'Brien","Ireland","2010-06-26","CDG-MEX-PVR and PVR-MEX. I was disappointed by the service from Cabin crew. On previous trips crew were friendly and talked to passenger. CDG-PVR leg operated by a reconfigured 767 with expanded Business class cabin. Flew economy - seat was ok but with no foot-rest. MEX-PVR-MEX operated by EM-145's they only had one cabin attendant. I had no real issue apart from the fact the crew were not that friendly.","","","Economy","","4.0","","","","","","","4.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Lynch","Ireland","2013-05-01","DUB-BRU-DUB good service and great value for money on this route. A321 almost 15 years old but clean and comfortable with excellent leather seats and adjustable head-rest. Ground service was competent and speedy and cabin crew were friendly professional and well groomed engaging with passengers. There is a newly updated menu with drinks and snacks available to purchase. I was disappointed to see that there is a now a more limited selection than previous versions of the menu but prices are still keen and quality is very good. All in all vastly superior to Ryanair when flying from Ireland to Belgium.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Billalic","Germany","2013-04-28","I travelled from Dublin to Boston and Boston to Dublin (23-26 April 2013). I have been positively surprised. Pretty new A330-202 good entertainment good food. The only weak point was the readiness of the staff in Dublin to solve a problem with ESTA Visa. Fortunately I was able to find a helpful person at Aer Lingus at the end.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McCracken","Ireland","2013-04-28","Dublin - Santiago return. Both flights on time. Excellent service from Irish cabin crew. Food for purchase but reasonably priced and tasty. Only complaint was lack of staff at passport control in Dublin so long queues. Cant understand. Felt sorry for All non EU passport holders. Not Aer Lingus fault but only glitch in otherwise faultless travel experience.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","N Barker","United Kingdom","2012-06-06","London to Moscow then Moscow to Shanghai. Experienced a poor service throughout except for the food. At check-in I asked if I could request an aisle seat or one with extra legroom (I'm 6ft 7ins) I was told I had to pay 50 pounds if I wanted it. Of course this made the journey very uncomfortable straight away as on both flights I was sat in between passengers. Both aircraft's were very old especially for the long haul Moscow to Shanghai. Entertainment consisted of a projector and white screen at the front of the cabin - the worst entertainment I've ever endured on a 9 hour flight. Staff seemed slow and unresponsive at times however did serve regular drinks and the food was nice. In future I would rather pay a bit extra with other airlines. Overall a poor service.","","","Economy","","2.0","2.0","2.0","4.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Alan Sargeant","Australia","2012-05-22","St Petersburg - Moscow. Flight was delayed by more than 30 minutes with no explanations or apologies. Sat on the tarmac for some time. A light snack was served and included drinks. Seat was reasonable comfortable and luggage came quickly enough. Didn't hear any English from the cabin staff. No inflight entertainment but only a short flight.","","","Economy","","6.0","4.0","4.0","2.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Sahni","United States","2012-05-17","Flew Economy class from JFK to Moscow and then onwards from Moscow to Delhi. The aircraft's are new with rear entertainment in each seat. Food is excellent on the JFK to Moscow flight but down hill from Moscow to Delhi. Service on Aeroflot on all segments is very slow after meal service for food trays to be picked up but good rounds of drinks are provided along side coffee and tea after the meal service.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Eric Williams","United States","2015-07-29","With a business class ticket we got into the admiral club at JFK. Club was neat, comfortable, offered two cocktails and pre-flight snacks including a corn bisque which was quite good. Boarding the plane was quick and soon enough we were airborne. The A332 is roomy but the seats in business were tight and at times a bit uncomfortable. Without an air control, the temp got really sweaty and hot. Sleeping was rough! Food was sufficient but there was no prior cocktail service. Nothing was offered. After asking, the FA was cordial and served us the drinks of choice. Service was professional and exceptionally quick. Flight was safe and upon arriving on route to Rhodes, the lounge in Germany was a great place to get a rest and some complimentary breakfast, the lounge was better than AA's admiral's club at JFK. Dependable but nothing special for a business class service. Would rather fly American Business.","A332","Couple Leisure","Business Class","JFK to Düsseldorf","7.0","3.0","5.0","4.0","5.0","4.0","","4.0","1"
"air-bagan","/airline-reviews/air-bagan","Air Bagan customer review","Stefaan Meulders","","2007-03-20","Air Bagan may be Myanmar’s fastest growing airline even having international ambitions but we had the experience they are not really that well organized internally. We booked a number of domestic flights with them and tickets were written out with OK status on February the 12th when we picked them up in their downtown Yangon office. A week later when we checked in at Nyaung U for a NYE-HEH flight Air Bagan staff told us flight AKY-RGN we booked was cancelled and we had to contact Air Bagan in Taunggyi once we arrived in HEH to arrange alternative travel. After arrival in HEH we contacted Air Bagan in Taunggyi who told us no flights were cancelled. We asked them to verify this again and later that night Air Bagan called us we didn’t have to worry and the AKY-RGN flight would certainly fly. A few days later we flew HEH-SNW and as we had a reservation to fly SNW-AKY the next day we once more checked with Air Bagan at SNW airport on the AKY-RGN flight. We now were told AKY-RGN was cancelled as AKY airport would be closed ‘for maintenance’ for several days! The SNW-AKY we booked would still operate but as return flights for the next days would not operate we of course decided to cancel SNW-AKY. Air Bagan didn’t seem to understand why we didn’t want to fly SNW-AKY. Having no return flight from AKY didn’t seem to be an issue for them and they suggested us to buy a full fare SNW-RGN flight. They agreed to refund us the cancelled flights (after paying a cancellation fee) but refund could only be made in the Air Bagan office where we paid the tickets! This would mean we had to go back to downtown Yangon what we hadn’t planned into our travel schedule anymore. After several discussions with Air Bagan staff in SNW and with the help of our hotel manager in Ngapali the next day when we showed up at SNW airport for the SNW-RGN flight local Air Bagan staff appeared to be very helpful and tickets were paid back at SNW airport and fare for the SNW-RGN was ‘Town Office’ and not ‘Published’ full fare. We were very pleased local Air Bagan staff in SNW understood the issue and willing as well to refund us but next time I book a flight with them I’ll think twice.","","","","","","","","","","","","","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","T Gupta","United Kingdom","2010-08-30","LHR-ATH-HER return. The seats were more comfy and planes were clean and tidy. The staff were nice and friendly. The food was extremely nice although you do not get a choice. All this was complimentary.","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","C Baez","United States","2010-08-19","Istanbul to Athens - the best flight with the most courteous flight attendants I have flown in the past 20 years. Keep up the excellent service.","","","Economy","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","D East","United Kingdom","2010-08-10","LHR-ATH return. Crew very friendly and efficient. Food fine - greek oriented cuisine with complementary drinks. Seats comfortable reasonable legroom. As we had young children check in staff put priority labels on our bags for us. My only minor complaints would be at Heathrow they have just 3 or so desks and only open these a couple of hours or so before departure so you have to queue up to check the bags in - web check in is not that straightforward - I was unable to check us all in together but had to do it as 4 separate check ins. Also unable to purchase a ticket online for my son as he was 1yr old at time of booking but 2yrs old when flying and their website could not handle that. Otherwise a very pleasant start and finish to our holiday.","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Jess Hill","United States","2010-08-09","Athens to Santorini. Aegean have a modern fleet of mostly A320s. The flight was short but efficient. Seats comfortable. Business lounge in Athens is small but has a great variety of food.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","T Pinkstone","United Kingdom","2014-01-30","Not a bad flight but the use of an ageing 757 with seats that looked like they belonged in the 1970s were a disappointment given the trumpeting of their ""new"" business class on their website - I think this is more than disingenuous but Air Astana are hardly alone in this. Staff were friendly and helpful. Lack of business lounge in ALA a major minus. Food average. All in all fair service as it should be noted that this is half the price of BA.","","","Business Class","","5.0","3.0","3.0","3.0","2.0","","","3.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Ilyassov Magzhan","Kazakhstan","2014-01-13","My family of 2 adults and 2 children flew from Astana to Abu Dhabi (non-stop) and back via Almaty. Although it was a New year vacation period with heavy passenger load all services - starting with tickets sales to luggage delivery were efficient and precise. On our way back we flew a brand new Boeing-767 and it was the best plane I have taken so far. We had to stay in Almaty for a night because of the weather conditions and ""Air Astana"" provided us with great rooms in a downtown hotel and round trip transfer. Staff were polite professional and competitive.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Dmitry Kuzin","Russian Federation","2014-01-13","PEK-ALA-TSE-SVO. Red-eye flight from Beijing to Almaty on B757-200. The aircraft is old but well-attended. Seats are ok. Cabin crew speak good English. Catering was served in the middle of the flight. Passengers who were sleeping were not offered their meals and amenity kits. Arrived early. Almaty-Astana-Moscow on A320. Food is tasty. Good choice of drinks including alcohol. Entertainment is outdated - just magazines music and a movie. Both flights on time. Smooth landings. We checked our baggage straight from Beijing to Moscow. It was a bit risky with 2 stop-overs but the airline staff assisted us in Kazakhstan and checked if the bags followed us. They were very helpful and the ground crew were efficient because our baggage arrived safely at SVO. I would recommend Air Astana if the prices are adequate.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Roth","Australia","2011-04-19","Flight suspended in Aukland for 24hrs due to an industrial dispute (they told us it was due to an engineering issue but we found out later this was a lie). Although we were put up in a hotel room it still lost us one day out of 10 of our hard saved visit to relatives. Waited in Auckland airport for 8 hrs before they ferried us out to hotel - dinner at 3am and had to be awake by 8 to go again (we had kids with us). Flight home was delayed again at Argentina (captain turned up 2 hours late).","","","Economy","","1.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Christian Jaensch","Austria","2011-04-11","MAD-EZE return. On the upper deck on the way to Argentina: service was good food as well - seat worked and slept nearly the whole flight. On the way back on the much smaller lower deck flight attendant was somewhat short-sighted and set everyone in wrong seats - we had our laughs. Seat was a bit broken but found some sleep. Food wasn't so good on the flight back to Europe.","","","Business Class","","7.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Peña","Colombia","2011-04-07","Came To Argentina for vacations. The first flight (Bogota to Buenos Aires) suffered a 12 hour delay four internal flights in Argentine were all delayed (hours of delay) and the last one (Iguazu to Buenos Aires) was cancelled! They took us to a filthy hotel in Iguazu. With these problems it is not worth to talk about service or food.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Roger Bacon","New Zealand","2011-04-06","I've flown from Auckland to Sao Paulo and return twice with this airline over the last four years - best thing is the price. Food acceptable - I'm not fussy about food. Staff inclined to be offhand and more interested in socialising among themselves. Announcements very thickly accented English - difficult to comprehend at times. Cabin interior - on my first trip the reading light came away in my hand and the projected movie seemed to have been soaked in bleach before screening. On the second trip there was no film at all with no explanation or apology from the crew. Lateness - first trip OK. Second trip a shocker. Six-hour delay in leaving due to unspecified technical difficulties. On late arrival in Buenos Aires confusion reigned with passengers asking each other what was going on as most connections had been missed. By a mysterious process (no thanks to the airline's staff) I found myself on a coach with other mystified passengers thinking we were heading to a hotel for the night (it was very late). Instead we were taken to another airport and hastily put aboard another plane. I got to Brazil but landed in the wee small hours and faced an uncomfortable night sleeping on the floor of the terminal. Aerolineas thereby escaped having to foot the bill for hotel rooms.","","","Economy","","3.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","W Duits","Netherlands","2011-04-03","AEP-FTE via Ushuaia check in chaotic use web check in! New B737-700 nice crew on both legs drinks and food service (cakes cereal bar) nice flight on time arrival. Surprised reading other reviews or lucky. Price for internal flights quite high.","","","Economy","","7.0","","","","","","","1.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","S Anthony","United States","2010-06-26","LAX to PVR. It's unethical to say the least. AeroMexico had a good selection of non-stop flights from LAX to PVR. Seats were more expensive than connecting flights on the U.S. based airlines. We were willing to pay extra for the non-stop flight. A week before our departure AeroMexico moved us to an indirect flight connecting through Mexico City. Our only other option was accepting a voucher from AeroMexico and rebooking on another airline at our own expense. Due to the short notice all flights (even connecting) were two to three times more expensive than they were when we had originally purchased the tickets. The annoyance doesn't end there. In Mexico City we only had one hour to change planes. Normally this would be easy. We didn't know we had to go through customs. There were hundreds of people already in line. Needless to say we missed our connection. We waited all day in the airport for another flight that had seats available.","","","Economy","","","","","","","","","1.0","0"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Davide Greco","Italy","2010-02-15","MEX-LIM. Nice and fast check-in procedures inside the beautiful Aeromexico lounge at new Terminal 2. Flight operated by a freshly re-painted B737-800 - first time I experience an almost 6 hour flight on this kind of plane but the interior was clean and confortable so this was not a big issue. The only problem was that we were at row 12 just before the emergency exit so our seats would not recline for safety reasons: I would have appreciated to be informed about that before the assignment! Meal was served very early (6pm) considering mexican habits but I did not eat so I cannot judge. Crew polite even if not very friendly. We arrived at Lima half an hour ahead of schedule. Overall a positive experience but the price could have been more competitive (we paid EUR 1.000 for two economy tickets).","","","Economy","","7.0","","","","","","","1.0","1"
"aeromexico","/airline-reviews/aeromexico","Aeromexico customer review","Don Elliott","United States","2010-01-01","All planes were hot and stuffy. But their customer service is completely ridiculous. We had 2 checked bags going from Mexico City to Seattle they lost one of them. We reported it missing and then called the next day and they said they had no report and couldn't find the package. They gave us numbers to phones where no one would answer and were completely apathetic. Once they finally found the luggage they then shipped it 5 hours away from our home instead of to the Portland airport which is 15 minutes away. Then they lost the baggage in Yakima! Turns out they shipped it to Canada - still working on getting it back.","","","Economy","","","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Pimm","United Kingdom","2013-04-25","Booked to fly to Dublin from Birmingham on 18th April on the 14.50 flight. This flight was delayed 5 hours we had no information of any kind during this time. It was not until we got on board and the pilot explained what happened this is very bad practice. It would have been very helpful if we had an announcement just to explain why the plane was late and giving an estimated time of departure. As a result I missed my bus connection and my relatives had to come up to the airport to collect me at 8.30pm.","","","Economy","","","3.0","2.0","2.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R McCrea","United States","2013-04-24","We recently traveled from the US to Ireland. When we called in on seat assignments for the flight over we paid an extra $60 per person for seats that were to have more room (Rows 9-12) so we could sleep better. Turns out that the seats we had on the way home had more leg room and reclined further so that was wasted money. On the way home the entertainment recycled twice so there was a while where you couldn't watch a movie and since we were in the middle of one when it went down had to adjust it to get back to the spot where it crashed.","","","Economy","","6.0","2.0","4.0","2.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Cassin","Ireland","2013-04-21","DUB to NYC return. A330 found it comfortable and in flight services good. I would comment positively on the check in at Dublin handled quickly and with the US pre-clearance it saved massively on the US side landing in a domestic terminal. On return found the Aer Lingus ground staff in JFK friendly and efficient. Overnight flight to Dublin was quite and comfortable.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Keenan-Bokr","Germany","2013-04-18","Economy from Glasgow via Dublin to New York return. Glasgow to Dublin flight arrived on time and all US bound passengers were met at the arriving flight and bussed to the international terminal. For this flight we had US Pre-clearance at Dublin Airport. However waiting time was horrendous. Flight was due to depart at 10.15 and at 10.45 we still hadn't completed this procedure. Aer Lingus held the onward flight for all connecting passengers resulting in a one hour delay leaving Dublin. Airbus 330-300 seating was comfortable enough for the 6 hr flight. The on demand video system offered ample films. The headphones however of poor quality and sound. A pre-dinner drink was served. Soft drinks are free alcoholic drinks have to be paid for. Meal was mediocre and tasteless. The crew did not come around offering drinks. The younger cabin attendants were friendly. Older crew members acted like their job was a chore. Many not able to smile. Because we had pre-cleared US Immigration at Dublin we were therefore classified as a ""domestic flight"" and landed at Jet Blue's Terminal 5 in JFK. Because of this and the somewhat lower fare these points would be the only reason I would choose to fly Aer Lingus again.","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Kuschel","Germany","2012-05-08","Flight SXF-SVO-SXF. Very new A320 aircraft with lots of leg room. FA's speak good English are friendly and generally very attentive. For this price I can only recommend Aeroflot on European short distance flights. Be aware though that things are different on long haul.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Kuschel","Germany","2012-05-08","SVO-PVG-SVO. Quite new Airbus 330-300 with sufficient inflight entertainment (if its working). Seats very poor actually with much less space than on the A320 I flew to Moscow with. Cabin crew generally never smile and disappear after lunch. Though my personal entertainment system was not working and my seat was broken no one apologized all I got from the stewardess was an unfriendly ""yes its broke"" then she went away. If you're on a budget Aeroflot long haul might be an option but be aware that you'll suffer big time for the 200€ you save. The difference to Aeroflot short haul European flights could not be more striking.","","","Economy","","3.0","1.0","2.0","3.0","3.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Bacallado","Spain","2012-05-03","MAD-SVO-MAD; Check in easy both ways. Boarding a little late also on both flights and arrival also late (15 min). During the flights all on 320 aircraft's they are comfortable but nothing special 32'' seat pitch. No IFE for nearly 5 hour travel time. Food decent and good quality. Flight attendants not friendly but polite do their job. They also offer drinks several time during the flight. Recommended for European travel to/from Russia.","","","Economy","","7.0","4.0","3.0","4.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Danilova","Russian Federation","2012-05-02","SVO-JFK-SVO. Loved the inflight entertainment. Selection of movies was superb all new movies. Food was good and seats were horrible - very small and uncomfortable. Could hardly sleep and that's for 8 hrs direct flight.","","","Economy","","3.0","1.0","4.0","4.0","5.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","G Jonas","Germany","2015-07-27","The new business class is outstanding. Service is top notch, so are the food and drink. The seats are comfortable and have a massage function included. The way they are placed gives you loads of privacy. Way better than Lufthansa, KLM etc.","A330-200","Business","Business Class","TXL to LAX via DUS","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Mihai Serbu","United States","2015-07-21","Excellent experience. Good entertainment selection for the long flight, good food for airline food.","","FamilyLeisure","Economy","Chicago to Bucharest via Berlin","9.0","4.0","5.0","5.0","5.0","4.0","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Mutschler","Germany","2015-07-18","Check in Cologne was nice and fast and no problem, topbonus number was checked. Boarding was nice and fast, we were welcomed when entering the aircraft. Flight crew informed about flight and cabin crew did a nice job. I got one coffee and a glass of water with a nice muesli bar. You can choose between salty and sweet, all of this is for free. Baggage at Berlin Tegel was fast and we arrived on time. Return flight was the same only the plane was a Bombardier propeler plane, which I like because seating is 2-2 and you can see more. Crew was fine again and this time I choosed salty and got a bag of prezzels. Since this was a small plane, we were bused to gate, but it was fast again. Air Berlin is a good airline and I booked again CGN-TXL-CGN with them.","A321","Couple Leisure","Economy","CGN to TXL","9.0","5.0","5.0","4.0","","5.0","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Ron Kuhlmann","United States","2010-07-15","MUC-ATH. The seating was standard European Business with the middle seat blocked. The highlight of the flight was the meal which was a pasta dish with shrimp calamari and tomato sauce - simply excellent. Friendly crew and good service as well as the meal.","","","Business Class","","10.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","A Caltabiano","Italy","2010-06-20","ATH to FRA. Nice clean A320 polite and smiling crew. Service consisted of nice hot dish (unusual these days for short haul) and dessert Just one round of drinks (wine and beers available free of charge) but those who asked were served a second one with a smile. Crew perhaps a bit too tolerant with passengers who did not respect the seat belt sign during taxiing. .","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","David Ellis","United Kingdom","2010-05-28","LHR-ATH-LHR. Booked at the last minute because of the BA strike. BMI lounge excellent at T1 Swissport lounge at Athens almost as good. Modern clean A321-200 seats 2A/C outbound & 1D/F inbound. FAs excellent. Food service rather rushed outbound with no pre-lunch drinks and no offer of champagne pre take-off. Food average quality but good to have the Greek accent. Food service and quality similar inbound and still no sign of champagne. IFE unusually provided on a 4 hr flight but consisted of just a single film on overhead drop-down LCD screens. Priority baggage return worked remarkably well both outbound and inbound and the general efficiency of the new Athens airport was a delight. Overall a good product.","","","Business Class","","8.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","N Carrera","Cyprus","2010-04-19","Customer support uninterested and never answer emails (despite the fact that I am a Gold card holder). Only contracted lounge in ATH if you are flying extra-Schengen. Unacceptable for the largest carrier in Greece since two of the most popular destinations are extra-Schengen: London and Larnaca. Some of the flight attendants have the nasty habit of ignoring passengers and thereby forgetting to bring drinks or meals to some. Hidden charges - this is not a no- frills airline yet you get charged for booking your flight online (10 EUR) there is no way around this fee as if you buy it over the phone you pay as well if you buy at their ticket desk as well.","","","Economy","","7.0","","","","","","","1.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","H Economu","Greece","2010-03-06","Athens - Tel Aviv return. The price was fair flight was pleasant staff polite cabin clean the food very average as usual!","","","Economy","","7.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Lindblom Anna-Karin","Kazakhstan","2014-01-07","I travelled with my family on the ALA-BKK flight on Dec 15 2013 and back on the BKK-ALA flight on Jan 4 2014 and both flights were on their brand new 767. The seat comfort was the best I have ever experienced in Economy and the leg room was significantly more spacious than in other economy cabins. Both flights were on time and despite very full flights the service was very efficient and pleasant.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Russel Stone","Kazakhstan","2014-01-03","EDITORIAL MESSAGE Due to concerns about authenticity of the review submitted and/or the user's name being that of the airline customer as stated on their submit form this comment has been deleted.","","","Economy","","","0.0","0.0","0.0","","","","0.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Marcelo Sierra","Argentina","2011-03-29","Last minute surprise cancellations and huge delays are routine in Aerolineas Argentinas. My short vacation last long weekend was ruined by this airline. Both flights BUE-COR and return COR-BUE were cancelled. In the first I returned to fly next day. In the second (COR-BUE) they sent me by bus (800km). Check with a knowledgeable and honest travel agent before becoming their hostage.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Alberto Herrmann","Chile","2011-03-27","Flew 4 legs from Santiago to Iguazu. First one cancelled and we took next flight 3 hours later. Second one was delayed. The same with third flight. The last one also delayed before we could board and once onboard we had to stay sitting in the plane at Buenos Aires airport for more than an hour in a very warm day.","","","Economy","","1.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Thomas","United States","2011-03-27","EZE-COR and back new Austral E-190 with good legroom and interesting IFE. The flight is only an hour long so I wasn't expecting food the snack provided was decent. Used the web check-in so airports were a breeze. The staff and cabin crew was friendly and energetic. However they still have punctuality issues: both my flights were 30 minutes late and screens at the airport showed that many of their flights were delayed too.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Steve Smith","United Kingdom","2013-04-14","Flew on the Gatwick/Belfast route 4 times in 2 weeks. Saw today they've increased from 3 to 4 flights a day so I presume they're doing well. They are in direct competition now with FlyBe who used to have this route to themselves and competition can only be a good thing IMHO. AE flight times are very similar to BE although we left before them twice even though their departure time was first. I think that reflects the increased pressure Flybe have on their turnaround times. The service is better on AE even though you still have to pay for food and drink the planes are better (A319s) and were immaculate. Only had hand luggage so can't comment on airport check-in. I did mine using their phone app which worked perfectly. The only niggle is their charging to book seats in the first 5 rows I find it a bit money-grasping. Will definitely continue to use them on this route as long as the price and service continue in the same vein.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","E Brown","Ireland","2013-04-11","Flew DUB-LGW-DUB recently and everything went smoothly. Paid extra for front seats Row 3 on way out and row 1 on way back for quick exit and was worth it. Also less hassle and pressure than Ryanair on same route and times. Tickets were only marginally dearer and not enough to make me join the rush for a seat on FR. Flight was on time in both directions even with de-icing procedures. Ground and flight staff were both excellent but sometimes I wish they would enforce the cabin baggage regulations - even a little bit.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Shuqiu Sun","Belgium","2012-05-01","BRU-SVO-PVG in Economy. BRU-SVO on a small airbus no inflight entertainment and the staff's ability to speak English was average with a smile every now and then. I got a small warm meal for the 3.5 hours flight. Transfer at SVO airport was below average. Friendliness was unknown. SVO-PVG on a brand new A330 with decent leg room and various movies and music on individual inflight entertainment system. I got 2 warm meals though only drinks during meals and not in between. PVG-SVO - old Boeing 767 no adaptive head rests small leg room very little seat recline and no individual inflight entertainment. On boarding I went to sleep so missed the menu card. During mealtime I asked what was provided and got an extremely rude answer. No smile tossing objects at me instead of handing over - very disappointed by service. In general I wouldn't recommend.","","","Economy","","4.0","2.0","2.0","3.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Flo Bertram","United Kingdom","2012-04-24","IST-SVO-PEK return. Pleasantly surprised. 200€ cheaper than everyone else. New clean A330 aircraft with good IFE for long-haul flights. Good food. Language skills and friendliness of staff fair. Last leg back home to IST was with an old IL96. All in all would definitely fly them again.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Sharma","United Kingdom","2012-04-22","LHR-to Dubai via Moscow. Moscow to Dubai the planes were old with no inflight entertainment. My friend ordered vegetarian food before the flight however she ended up with no inflight meal both ways. If your flight is long haul then I would not recommend this airline. For shorter distances it is fine. General staff service was poor and none could speak other languages apart from Russian. Limited food and if you required a drink you needed to help yourself at the end of the aircraft.","","","Economy","","2.0","2.0","1.0","3.0","0.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Stefan Baldauf","Austria","2015-06-17","Good checkin, fast boarding. Free magazines during boarding. Free soft drinks and a sandwich. The staff on board were very friendly and attentive. I can recommend Air Berlin.","A320","Couple Leisure","Economy","TXL to VIE","8.0","4.0","5.0","5.0","4.0","5.0","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Pascal Rink","Germany","2015-06-04","Flew from Stuttgart (STR) to Hamburg (HAM). The online check-in worked without problems and really fast. On the airport you could choose between a few magazines and newspapers you were able to take on the flight (no fee). The flight itself was on time and the staff was very friendly. Even on that short flight (around 50mins) we got offered a drink and a snack (Lindt chocolate or crisps). At leaving the airplane we got Air Berlin chocolate- hearts. The flight back was excellent too. The online check-in worked and the flight was perfectly on time. Very friendly staff and good service again. The flight attendant accidentally spilled a drop of coffee because of turbulence. She gave me two more chocolates as excuse which I found very kind. At all I can say that Air Berlin is a very good airline especially for German and European flights. Also the value for money is very good. I would definitely recommend Air Berlin.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Henning","Germany","2015-06-04","I flew non-stop TXL-JFK on 13 March and I was extremely surprised about Air Berlin's new Business Class service. Let's not mention TXL airport though. The rotten airport (including the Air France Business Lounge gates and boarding area) is a disgrace which I will not blame Air Berlin for. However once I boarded the plane the service was so amazing - like in good old times. I got greeted by my name. Blankets slippers amenity kits are individually brought to you with a smile. The new flat seat feels more like a private cabin than a seat - much better than Lufthansa's new Business Class or AA's new one that I used recently too. The food and bar service was like in a restaurant - including a special dish of the day that was not on the menu. Last not least: The flight attendants were tremendously kind and attentive.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","J Depaepe","Belgium","2010-01-19","BRU-ATH-BRU. Both flights very nice new aircraft on time decent food (hot meal) with entertainment and this on a 2.5 hour flight.","","","Economy","","9.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Dimitrios Zikos","Germany","2010-01-14","I have travelled many times with Aegean Airlines from Berlin to Athens Athens to Larnaca but also in domestic flights in Greece. In general I would say that it is a very good company as long as everything goes well and you DONT need anything from the customer support. In that case you have to wait for hours (sometimes days) for someone to pick up the phone quite often to tell you that she/he is not competent to respond to your question and as such your call will be forwarded. Surprisingly 9 out of 10 times nobody will pick up the forwarded call. Another malicious trick they are doing is saying that you should wait for the responsible person to call you. Something that may happen after a week or so if you get lucky. They also have the bad habit of not informing the passengers for delays or other unexpected event that may jeopardise the trip. I missed a flight once (one of the very few that departed that day) because the advice of the Athens airport information desk (Aegean did not pick up the phone or the line was busy from 9 in the morning till midnight) to to my question if the flight will be delayed-cancelled or not was to go at the airport four o'clock in the morning and hope that the flight will take place otherwise ask the Aegean people there. I didn't risk it. As a result I was waiting 4 months to get the taxes from the ticket back. There are also hidden charges as using the internet to book tickets involves a fee the same applies though if you book the tickets by phone.","","","Economy","","4.0","","","","","","","1.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Charlie Lewis","United States","2010-01-09","I recently flew from Athens to Milan. One extra bag cost 325 Euro. I could have purchased two tickets providing for two adults with bags for each less expensive. The counter agents were disinterested and responded to each other in Greek which I do not understand. This practice is unreasonable and unacceptable.","","","Economy","","2.0","","","","","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","George Vrontos","Greece","2010-01-06","ATH-IST on a new A320 (there is a possibility of e-check-in or mobile phone check-in). personally I am not using those services. I prefer the traditional check-in line which was convenient and not crowded. The service was nice the crew was friendly but when I asked for a newspaper the flight attendant took a note of my seat; but she never brought me the newspaper (may be they run out of newspapers because they had lot of people in business class). In the returned flight the flight attendant noticed my seat and then she brought the newspaper to me. There was no IFF but on overhead screen you could see the map of the flight and flight information. Food was nice with selection of wine or beer. Both flights on time and about 60% full. On the return flight they had time for duty free trolley.","","","Economy","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","R Mellors","United States","2013-12-09","Tried to fly Dushanbe to Almaty to Bishkek. Almaty to Bishkek flight cancelled at last minute - no idea why (heard several explanations ranging from technical issues to lack of passengers). No notification from Astana staff until three hours later. I didn't have visa for Kazakhstan so forced to stay in airport transit lounge overnight. Next day tried to get visa at airport so I could drive to Bishkek. Air Astana people completely unhelpful - said it was impossible. Said I could either stay in airport another night until the next flight or fly to Bishkek via Moscow. Persisted and argued. Finally managed to talk to consulate at airport and received visa and took car to Bishkek. Air Astana refused to refund ticket or pay for visa.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Rachel Page","United Kingdom","2013-11-27","EDITORIAL MESSAGE Due to concerns about authenticity of the review submitted and/or the user's name being that of the airline customer as stated on their submit form this comment has been deleted.","","","Economy","","","0.0","0.0","0.0","","","","0.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","J Stepan","Czech Republic","2013-11-19","Something is going wrong with this previously reasonable airline. Almaty - Astana flights. The basic route for this airline are notoriously delayed. So if you plan on a business trip on this route make sure to factor in at least a fee hours. Better a day. Disappointing. Ground staff not trained on how to deal with this. As a result they are nervous not pleasant and generally not helpful at all.","","","Economy","","2.0","4.0","3.0","2.0","0.0","","","2.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Howard Bullock","Kazakhstan","2013-11-15","I travelled with Air Astana business class from Kuala Lumpur to Almaty on Sunday October 20th 2013. The whole experience was very enjoyable and comfortable. The cabin crew were very pleasant and helpful and the service was excellent. The food was particularly enjoyable and I was able to relax and enjoy the trip back to Almaty after a hectic week in KL.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","D Berck","Brazil","2011-03-14","We have scheduled to fly 6 legs on this airline and unfortunately have flown 7. Five flights were delayed by over an hour and delays averaged 2 hours late. Each time the website reported an on-time takeoff when we checked prior to departing for the airport. The last time we flew this airline we checked the status prior to departure and it stated ""on-time"" for our flight from AEP to GIG. When we arrived at the airport the screens stated ""on-time"" finally after an hour in a line that did not move we noticed a crowd at one ticket counter and went to investigate. Our flight had been cancelled without an announcement. They rebooked us for a flight that left from a different airport and that took a detour through Sao Paulo. Our more expensive direct flight from AEP to GIG turned into a 13 hour marathon with us arriving in Rio de Janeiro seven hours late at 2:30 am in the morning. I will not fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Politis","United Kingdom","2011-02-26","Flew domestic with Aerolineas Argentinas on 5 occasions in the space of 3 weeks. Flight length was between 2 and 3hours each time. On every occasion the flight departure was at least 45mins or more delayed. Planes were generally older (late 80's early 90's) MD-90's. Inflight entertainment is non existent and the food served well below average. The problem in Argentina is that apart from the occasional LAN route Aerolineas sit on the whole domestic market so there is generally no choice of carrier.","","","Economy","","4.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Mike Andrew","Australia","2011-02-15","I had the misfortune to fly this airline Sydney to Buenos Aires landed in Auckland where the plane had a mechanical problem no communication left waiting at the airport for hours before our tour guide got them to provide accommodation for the night. The plane we flew was very old had no inflight entertainment and the crew were rude. The flight crew left the seat belt sign on for most of the flight. My advice - give them a wide berth.","","","Economy","","","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","F Hogan","United Kingdom","2013-04-01","Travelled to JFK from LGW via DUB return. Went out coach and came back Business. The equivalent BA flight (coach both ways) would have been an extra £600 for the dates I wanted. The other thing was the convenience of using LGW instead of the awful LHR T5. Had a very early and quiet departure from LGW. Boarding was nearly on time and quite smooth. The food on board was appalling. It seems that if you pre- order meals you get far better quality. Maybe that should be made clear on the booking website. I needed to take some medication towards the end of the flight and asked the crew for a glass of water. It was provided in a very flimsy plastic 'glass'. Return leg in Business was on the evening redeye. Check-in was fine. Lounge was ok. Once the flight was called and I went to gate we still had another 30 mins wait. Business class seats had a huge control panel but no documentation on how to operate them. Trial and error eventually got the seat flat. The food was poor for business class. The white wine and fizz were excellent but the Italian red with the steak was disgusting. Breakfast was poor for business class. I would have expected an attempt at a cooked breakfast. But maybe that's why it was so much cheaper than BA.","","","Business Class","","6.0","4.0","3.0","2.0","4.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Patrick Jordan","Ireland","2013-03-21","DUB-MCO-DUB. Efficient check-in with added bonus of fast track security in Dublin. Good lounge experience particularly in Dublin. Recaro seats very comfortable. Food quality very good and quality wines served. Staff attentive without being intrusive. A very comfortable way to cross the Atlantic.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Y Ren","Australia","2012-04-22","PEK-SVO-BCN-SVO-PEK in Business class. PEK-SVO and SVO-PEK flights on A330-200 and A330-300. SVO- BCN-SVO on A321. Staff spoke good English food was tasty and served with good china. Amenity bags given out on all legs including European flights. Drinks are good. A330 seats are not full flat but managed to sleep on both legs. A321 seats are real business class seats not economy seat with empty middle seats. AVOD pretty good plenty in English. Business lounge at SVO Terminal F is new but Terminal E is in pretty old - could not find a seat. Lounge food and drink limited. Transit at SVO was not as bas as expected. Issuing business lounge at transit desk can be pain as you need this access card to get into lounge but you can only get the access card through transit desk. No priority boarding on all legs. I will definitely fly Aeroflot again if they keep the standard.","","","Business Class","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Chester Zorc","Germany","2012-04-22","Munich-Tokyo - pleasantly surprised. Plane from Moscow to Tokyo was brand new. Very good and extensive entertainment program with many choices. Tickets were cheap. Stewardess was nice and the food was good. The big downside however is Moscow Airport. Other shops close early and the prices are very expensive the staff seems a bit careless. Just doesn't manage to keep up with bigger airports.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Joseph de la Torre","United States","2015-05-20","March 20th 2015. Flight 7001 from Miami International to Rome via Dusseldorf. The boarding started around 3.15pm. After several hours inside the plane we were informed by the captain that they were trying to fix a ""leak"". After two more hours we were instructed to disembark the aircraft with our carry on and wait inside the terminal. Neither water or any type of food or snacks were offered by Air Berlin employees. Early evening we were told to board the aircraft again with all our belongings to our incredible surprise we stayed inside the plane again for more than two hours. Finally the captain informed the passengers that now the aircraft was having computer ""issues"" and we would have to sleep in Miami without any hint as to when the next plane will be ready for us to continue to Dusseldorf. Early next morning I went to Air Berlin counter just to find chaos and indifference to all passengers from the day before. The employees did not know when the next plane will be departing so I run to American Airlines who provided me with connections to Rome.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Hugh Dillon","Australia","2015-05-20","In May 2015 I caught the flight from Chicago O'Hare to Berlin Tegel. The aircraft was an Airbus 330. I was allocated a window seat but had no window. A woman who had paid an extra $50 for a window found herself in the same position but was not given a window. The aircraft was very overheated and had no individual air vents above the seats. The individual lights above my seat illuminated my neighbour rather than my seat. There were inadequate numbers of toilets for the large number of passengers. This resulted not only in severe discomfort for passengers but the water supply ran out in the toilet closest to me resulting in toilet paper not being flushed. The food was as cheap and nasty as I have ever had in Economy. I am not tall but had very little leg room. I could do very little work not only due to the shortage of space but the intense heat of the aircraft. The TV and movie selection was OK but not great but the TV screen in the back of the seat in front of me kept skipping or freezing every time the passenger in that seat vibrated the seat - extremely irritating. On approach to Berlin droplets of water started to drip on me and the passengers around me. On arrival the aircraft parked a very long distance from the terminal building. We were bussed to the terminal - this took about 10 minutes. We were then kept on the bus for another 10 minutes before being released into fresh air. The terminal for Air Berlin at Tegel turned out to be a shed with only 4 customs officers for hundreds of non-EU passengers. It took about an hour in a line to clear customs. (EU passengers cleared in minutes due to their automated passport readers.) I am a QANTAS frequent flyer and ended up on Air Berlin because it is a One World partner with QANTAS. How Air Berlin managed to join that partnership of good to excellent airlines is a mystery only the executives of those airlines can answer. I will be complaining to QANTAS and Air Berlin directly. The small number of flight attendants worked very hard and were pleasant but I felt sorry for them.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Jieyuan Shen","China","2009-12-04","Self Check-in is easy for use but unfortunately not cover most abroad airport (e.g. CDG France). Manual Check-in is a little slow. Meal is very good even for economy class. The staff attitude and friendliness is impressive. And the flight is very comfortable.","","","Economy","","8.0","","","","","","","4.0","1"
"aegean-airlines","/airline-reviews/aegean-airlines","Aegean Airlines customer review","Vasilis Mintzolis","Greece","2009-11-25","ATH-LHR on A321 was great with nice inflight entertainment. Food average and crew professional.","","","Economy","","7.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Faramarzi Bizhan","Kazakhstan","2013-10-25","I take Air Astana flights on regular basis local and international economy and business. There are a lot of modern new air planes that are being added continuously to Air Astana. The service is much more pleasant and more active inside the plane because the crew are very young comparing to KLM British Airways Lufthansa. The food is comparatively much better than other international airlines. In some planes they have some seats that are very unusual but comfortable you can sleep on them very easy and comfortable. On the international flight prices they are very reasonable. I'm definitely recommending use Air Astana.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Chris Welton","Kazakhstan","2013-10-23","13 Oct 2013 KC887 Business Class. Almaty - Beijing. Thoroughly professional service good food! Great entertainment on iPad excellent on board staff simple check in procedure. Lacks lounge in Almaty.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Owen","United Kingdom","2011-01-31","Terrible experience - we flew Buenos Aires to Ushuaia and returned 3 weeks later. Both time the flight was delayed by 5 hours. They seem to cancel flights until the plane is full and then let it go. Cabin staff and ground staff could not care less a very poor attitude. Horror stories from many other passengers about lost luggage. I would avoid using them at all cost.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Adrian Jenkins","New Zealand","2011-01-25","AKL-SYD one way. I booked this flight with pretty low expectations. The flight was 90 minutes late. However this flight was better than expected. A340s used on this route are old. However the seats were comfortable and leg room acceptable. The complimentary light meal coffee and juice were tasty and appreciated. The cabin crew's English was quite good - some of the crew were young and friendly while there were a couple of more experienced and more gruff senior crew who shouted orders. All PAs are given in Spanish first then English. It was very hard to understand the English notices as the English spoken was heavily accented. There are no personal TVs and on this three hour sector no movies were shown - just the route map on the main screens. Their service is significantly lower quality than their main competitor LAN but they are also significantly cheaper. I think it would be less comfortable to fly the much longer AKL-EZE sector on this airline but for AKL-SYD they were fine.","","","Economy","","7.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Rafael Bersier","Switzerland","2011-01-14","MAD to BUE and back in economy class. B747-400 used were really old no personal screens in the seatbacks only small ceiling screens. Furthermore on MAD-BUE flight the inflight entertainment system gave up working shortly after the safety movie so no movie or Airshow at all. Meal/drink service was absolutely minimal no drinks at all during both 12h night flights. Cabin announcements unmotivated and in bad English. The old fashioned seats were very comfortable. great legrooom and recline. Bring your own food drinks and entertainment don't expect anything special from the cabin crew but enjoy the comfy seats which are much better than those ultra-thin seats which most leading carriers offer today.","","","Economy","","8.0","","","","","","","1.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","B Kennedy","United Kingdom","2013-03-19","Flew on the new service from London Gatwick to Belfast City airport and was very impressed with the service. Great price lovely comfortable planes on time and very efficient boarding (probably helped that the plane was only 2/3rd full). Only drawback although not necessarily the airlines fault is the horrible small dingy and dirty departure gate they use at Gatwick South terminal.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Coughlan","Ireland","2013-03-04","Cork to Malaga and satisfied with all aspects of the flight. On time comfortable pleasant crew good food and excellent value for money. I usually fly Ryanair from Shannon - who possess none of the above qualities - except blowing trumpets on arrival. For me to use Aer Lingus to travel to Spain means an extra 60 mile road trip which I am happy to take.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Lam","Australia","2012-04-16","HKG-SVO-HKG A330 Economy. Both legs slightly delayed planes reasonably well kept and seats are comfortable with average pitch and recline. Limited choice of movies and TVs on the seat back AVOD IFE. Food was ok. 2 meals but no mid-flight snack for the 10hr flight. Plenty of water runs. Crew pleasant enough.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Krans","Netherlands","2012-04-11","Amsterdam to Hanoi with a stop in Moscow. Delay in Amsterdam because of overbooking and stranded in Moscow. Now one day later I'm still in Moscow. Aeroflot gave explanation. Together with 10 other people we were guarded to a non visa area in a nearby hotel. We received no communication no new boarding pass and service is lacking. We're not even allowed to leave our hotel room. No sign of Aeroflot within the last 36 hours! The hotel guard explains that lost passengers arrive here every day and that this is very common. The whole service is horrible but the worst part is that really nobody cares! Don't expect any service or any communication. We also didn't received our luggage although it's still here at the airport.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Razak","United Arab Emirates","2015-05-11","Booked a flight back home to Abu Dhabi from Berlin with Air Berlin not by choice as I actually booked it through Etihad Airways. The whole experience left me rather bitter and I really don't see the value add from Etihad Airways in partnering with Air Berlin. The following were my experiences with Air Berlin: 1) Couldn't reserve a seat on Air Berlin since my reservation code was tied to Etihad's. Had to make a call to Air Berlin but the initial response from them was to call back Etihad since they couldn't see my reservation in their system. However Etihad told me to call them back again since the flight was to be operated by them and they should see it in their system. After calls to-and-fro Air Berlin managed to retrieve my reservation and assist to reserve a seat (which came with a fee). 2) Baggage limit was only at 23kg. My outbound flight from Abu Dhabi to Frankfurt which was operated by Etihad Airways itself was 30kg. So I had to pay for the excess since I needed to bring back lots of stuff back from my trip. To make things worse the counter at Tegel Airport could not accept my credit cards apparently again because the reservation code was tied to Etihad's and so the payment couldn't be booked to release my boarding pass. So I made a mad dash to withdraw cash and had to go to a Baggage Service counter in exchange for a receipt since Air Berlin does not handle cash. From this experience I will not consider Air Berlin for long-haul flights anymore (being charged for seat reservation and low baggage limit) as there are many other alternatives that can provide more value and cost savings. Nor will I fly with any of the Etihad Airways partners anymore since their systems don't seem to be well-linked up with each other.","","","Economy","","4.0","4.0","5.0","4.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Mutschler","Germany","2015-05-01","Flew over the Easter holidays from Cologne to Berlin. Flight was rebooked to an early morning flight which was not as planed. Checked in online with no problem. Staff was nice and as soon we were airborne service began. The cabin had a nice smell of fresh coffee and fresh baked roll for breakfast. Soon I was served a cup of hot coffee one glass of apple juice and a hot saltbread roll. All was tasty and the crew was very nice on a one hour flight. Cockpit informed about flight. Baggage took some while because Tegel Airport is way to small but this is not Air Berlins fault. Better than Germanwings since service is free of charge.","","","Economy","","8.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Simon Williams","Malaysia","2013-10-22","We travelled from KUL-ALA-LHR-ALA-KUL earlier this month. We were very pleasantly surprised by the high standard of service and attention given by the cabin crew on all sectors. The aircraft was reassuringly up to date and instead of built in entertainment system had iPad movies/TV at least in Business Class which anyway give a much better picture (and the choice of music is excellent too!). Quality of onboard food out of Almaty was a bit iffy however understood when one takes into account one is in Central Asia. This airline is a little gem and excellent value for money.","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Sargeant Alan","Australia","2013-09-01","Bangkok - Astana Astana - Almaty Almaty - Istanbul. I have been flying Air Astana regularly for nearly 10 years. I think that they are the best airline in the Russian speaking world. My flights left and landed almost on time although we sat in the plane for an extended period of time in Ho Chi Min city and were not allowed off it. The food was good included the shortish flights between Almaty and Astana. The entertainment on the two long haul sectors was a bit limited. Cabin crew spoke quite good English - even on the internal sectors. Seats and legroom quite comfortable though the seats do not go horizontal on the long sectors. They provide good to reasonable value for money.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Baker","Australia","2010-11-07","SYD to EZE via AKL EZE-BOG via LIM and return. Arrived at Sydney airport at 7am for a morning departure to be told flight will be delayed until afternoon. Provided with a lunch voucher I spent the day at Sydney airport flight finally departed at around 1730. Arriving late to EZE I had missed my prebooked hotel shuttle and complained at the airline counter and they gave me a voucher for a hire car to my hotel which was nice. A340 was old seats were well worn and frayed overhead reading lights didn't work overhead baggage lockers difficult to close ancient entertainment system with flickering screen. Food was passable but nothing special cabin crew looked old and tired and mostly stayed in the galley chatting amongst themselves and were not very attentive. The pillow was so small and flat it was a waste of time as was the small think blanket. Every other flight I had within South America with this airline was very late causing inconvenience and disruption to my travel plans. My return flight to Australia was cancelled and I was driven to a hotel and picked up by bus the next morning only to face more delays uncertainty and poor communication from airline staff. This airline is a joke listen to me and many other people here when we say pay the extra money and fly to South America with LAN or Qantas but avoid Aerolineas Argentinas like the plague.","","","Economy","","2.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Steve Flint","United Kingdom","2010-10-18","ASU-AEP morning flight on time clean and professional. Not many flights between Paraguay and Argentina and this one went into the city airport Aeroparque saving a lot of time.","","","Economy","","9.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","S Auvae","New Zealand","2010-10-15","Auckland to Sydney. On the way there flight was delayed almost two hours. Staff were rude requested a bassinet for my 3 month old When boarded plane was told there was nothing? Flight home delayed two hours again no bassinet. Staff did not smile when needed pressed the button and waited 20 minutes?","","","Economy","","1.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Lawrence","United Kingdom","2013-02-28","I flew from Venice to Dublin on 24 Feb 2013. There was only one check-in agent for the entire flight. Venice Marco Polo airport is a nightmare to depart from as there are very few security desks and lots of flights. Queue for security was appalling and stretched out of the departure building! I stood in line for almost 2 hours and saw several flights between different groups of passengers from various countries. Small children and elderly people were very upset. As I stood in line my name was called for final boarding. I only just made it to the gate and saw that 3 other passengers were denied boarding. I was bussed out to the flight alone on a transfer bus. Flight was pretty full and departure delayed 45 mins - not the fault of Aer Lingus though. The seats were fine if cramped. Tea and a snack had to be paid for. The crew were very nice and worked hard. I am a QANTAS frequent flyer and opted for the Aer Lingus flight to gain some more points. I booked a Y class seat and yet have not been awarded any points at all by Qantas who blame Aer Lingus who in turn blame Qantas! The fare was not the cheapest as some rivals offered cheaper deals with a stop-over. I would use Aer Lingus again as I like their friendly staff. I feel that the check-in procedure at Venice needs to be examined and Aer Lingus ought to exert some pressure on the airport to improve the squalid experience in the airport.","","","Economy","","7.0","3.0","5.0","3.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Wickham","Ireland","2013-02-14","Recently flew Cork - Lanzarote return. Both flights were on time and the service was excellent. Cabin crew very good particularly on return flight. Cabins were clean and tidy and Aer Lingus seems to have tightened up on the practice of allowing oversize baggage into the cabin. I had booked well in advance so price was quite reasonable. My usual gripe is with Cork Airport arrivals where the air bridges remain redundant and passengers have to brave the elements and 3 flights of stairs to get inside the airport building.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Wilbert Duits","Netherlands","2012-03-19","SVO-PVG. 767-300ER 45 mins delayed departure and arrival twice. Seating was ok personnel somewhat friendly only small central screen with Russian movie as inflight entertainment good food with drink rounds no rounds in between. Old style experience. Good price.","","","Economy","","7.0","3.0","3.0","4.0","1.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Josef Sonntag","Israel","2012-03-16","TLV-SVO-PEK return. TLV-SVO on time excellent ground service quick check-in. Aircraft a little bit old but well kept no entertainment but very nice and good service. SVO-PEK on time good transit arrangements A330-300 - new aircraft good service and meals. PEK- SVO on time B767 - again good service and meals. SVO-TLV - a long walk from arrival terminal to departure terminal very comfortable waiting area A330-300 - brand new aircraft good entertainment and very good crew service.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Eelco van den Heuvel","Netherlands","2015-05-01","DUS-TXL-DUS. Attitude of AB ground-staff in DUS remains problematic. They are grumpy and arrogant. Crew on board okay. Very punctual and swift performance. Price (396 euro RTN for 4) included snack drink chocolate and 23 kg luggage. The only problem with AB is reliability. They cancelled the last two flights out of Berlin so we had to leave almost three hours earlier. Had a similar experience last year. On the other hand: definitely preferred AB above Germanwings because of constant strike risk.","","","Economy","","10.0","4.0","2.0","4.0","1.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Wheelock","Sweden","2015-04-03","I flew from Stockholm (ARN) to New York (JFK) via Berlin on March 29th (AB 8003 and AB 7248). The first stretch was 30 min late and I was forced to run through the terminals to get to my departure gate for JFK. I received no support or information from AB. Upon arrival at the gate I was informed that there was a 5 hour delay for the JFK flight. There was no information on the cause of the delay and staff appeared to be very confused. After 4 hours it was announced that there was another hour delay. The flight finally left over 6 hours behind schedule. The only compensation we received was a bottle of water and bag of chips. The return flight on April 2nd (AB 7249) was also delayed. Originally the delay was 40 min and then turned into over an hour. I therefore missed my connection back to Stockholm and was booked on a flight 4 hours later. The only compensation was again a bottle of water and bag of chips. The quality of the service once the plane was airborne was quite good and the entertainment system excellent (when it worked I was unlucky enough to have a malfunctioning screen on the return flight). In conclusion if you can afford to arrive late then the low ticket prices can make this airline attractive. However I will never fly them again given this rather miserable experience. The combined delays cost me over 10 hours of my life.","","","Economy","","2.0","3.0","4.0","4.0","5.0","","","2.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Ekaterina Kurs","Russian Federation","2013-08-21","Flight LED-ALA. The new aircraft in rather good condition although seats are very used in economy class. Sensible costs good service on board friendly crew and tasty meal. The traveler mini-bag was given consisted of toothbrush toothpaste a bandage for sleeping and a pair of socks. On-board entertainment was rather good also pillows for more comfort were provided by default. These airlines will be my choice for future trips to KZ.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","S Yuen","Hong Kong","2013-08-13","Round trip HKG-ALA-SVO. Meals tasted good. Staff Service excellent both inside and outside the flight. Staff in transfer lounge nice and helpful. Before my return trip from SVO-HKG I had a flight from Riga to SVO with Aeroflot. When I arrived at ALA for transfer the staff of Air Astana suspected and asked if I had any checked luggage. I said I had and Aeroflot had already transferred it to Air Astana as they told me so. He said my luggage was not with the flight according to their record. He also went out to see if my luggage was at claim lounge. He couldn't find mine so took me to report lost baggage. 15 mins after reporting the loss I was waiting for my next flight in departure lounge. My luggage was found at SVO airport. Staff in transfer lounge were professional and helpful.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Jacqueline Ward","New Zealand","2010-10-12","Plane from Auckland to Buenos Aires was old pocket at back of seat was split so mags etc kept falling out seats frayed and the nearest movie screen didn't work. Inflight service OK there doesn't seem to be a choice of meal and it is just plonked in front of one. But had plenty of room as plane was only half full. Return trip from Montivideo was hours late leaving for Buenos Aires. I had to take a bus to the international airport but as it wouldn't have arrived there till 0100 I had to take a car (shared with another traveller) for the 0200 flight which left at 0430! Plane was better than the first as everything seemed to work. Cabin staff do their job but not so friendly as other air lines. Lights out after dinner and don't see cabin staff much after that but there is water and drinks left in the galley area. Plane late into Auckland so therefore missed connection to Christchurch and had to buy another ticket as I had just got a non transferable thinking 3 hours between flights would be long enough. Air fare was about half the price of the other airline servicing that route. Not sure if I will use them again. Have to be aware of delays and we were not given any explanation as to why it was delayed.","","","Economy","","5.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","William Donovan","France","2010-10-03","BUE to MVD so very short flight. Excellent service very friendly staff. Even got a snack in a handy plastic bag to reuse at security next time - nice idea. On return from Montevideo arrived to check in and was offered a seat on a flight leaving one hour earlier. So great experience. Only negative was very complicated booking process. Booked online but then had to call the office here in France to make payment. Not possible either online or through Buenos Aires call centre. Very strange.","","","Economy","","8.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Navarro","United States","2010-08-28","BOG to EZE on a relatively new 737. Flight left on time food decent (two services on this 6 hour flight lunch and snack before landing) although the main lunch was pretty small and all types of drinks free. This airline has a pretty bad reputation for being late but it seems they are buying new planes and things are getting slowly better. For me it was all I could ask for - cheap nonstop and good service. The only change would be to have some sort of in flight entertainment.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan Glazen","United States","2013-02-14","Business class #124 Chicago to Dublin very clean and new-feeling Airbus 330-300 fine staff very thoughtful and professional. The seat is very comfortable Recarro sport-type does not go fully flat but is very nice in all other conformations. Even though Aer Lingus doesn't match up with the fabulous seating/bedding of major liners they exceed the US carriers in other ways. We saved about $1500 versus those carriers and I felt it was a fine bargain. I'd fly them again for sure.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Adrian Schaf","Germany","2013-02-14","I flew from Berlin Schönefeld (SXF) to Dublin (DUB). The flight lasted only 2 hours. The cabin was ok it was clean. The seat comfort was ok but not excellent. The staff service was excellent. The food was ok and the sky shop had a great selection. The inflight entertainment was ok but a bit boring.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Langefors","Sweden","2012-03-12","SVO-DEL A330. First time with Aeroflot was a pleasant surprise. No trouble at all and a very professional service. Vegetarian meal had been ordered and was delivered without having to ask for it. On one leg the food was a disaster but on the return flight it was really good. Nice selection of games music and movies. Transfer at SVO very smooth nice connected terminals. Our cabin baggage was never measured even though its size was obviously very close to the limit.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Ivana","Serbia","2012-02-28","Good value for money. New Airbus from Moscow to Tokyo food above average and entertainment system quite satisfying. Aeroflot has very strict rules when it comes to the baggage weight and size limits so try to have that in mind when travelling. They measure your bags and they will charge for every additional kilo or cm.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","F Vanhall","Switzerland","2015-03-29","After reading quite a number of negative reviews I can not believe I actually flew Air Berlin. My flight from Zurich-Dusseldorf-Miami return in Business class was one of the most pleasurable flying experiences I have had. The planes were clean. The crews were efficient and kind. The food was plentiful and incredibly good. The seats are extremely comfortable. The entertainment is the best in the air. Overall Air Berlin is much better than KLM Air France British etc.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","V Paul","Romania","2015-03-29","ZRH-DUS-JFK-BER-FRA with Air Berlin. On time flights with very friendly check in staff and cabin crew. I will use this company again.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","J Martynov","Australia","2013-07-29","Atyrau-Almaty-Bangkok. Atyrau-Almaty flight cancelled without explanation on the day making us stay in Atyrau for additional 2 days without offering accommodation. Replacement flight delayed twice. After we an hour in a check-in queue we were told that they ran out of seats on the plane leaving us and about 20 other passengers stranded. Offered tickets on additional flight on the same day but it was late to get on the connecting flight in Almaty. After 4 hours told that the additional flight was delayed. At 11pm it was announced that the flight was cancelled so we attempted to rebook. Told the next available flight was in 2 days which was unacceptable and we bought tickets with another airline. The next day we flew to Almaty with another airline and got on our connecting flight to Bangkok. As a result of the issues with Air Astana flights we had to spend extra money on the flights in Kazakhstan and Thailand.","","","Economy","","1.0","3.0","1.0","4.0","1.0","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","D Thomas","Kazakhstan","2013-06-16","Fly Air Astana once a week on average internal KZ and international. Consistent friendly service and generally very punctual. Last flight Almaty to Atyrau business class. Boarding always a mess but once on board great service. Occasionally poor attention to regulations with people on mobile phones while taking off and landing but generally getting better.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","R Calderon","Argentina","2010-07-29","Buenos Aires to Bariloche return and found both the airplane comfortable and the crew very attentive. The snack and beverage services were nice too. There was a delay in the departure from Bariloche to Buenos Aires which seems to be usual in Aerolineas Argentinas. It is said that many passengers choose some other airlines instead of Aerolineas because of the habitual delays. I hope it will become more efficient and competitive in time.","","","Economy","","8.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","B Pantaleao","Brazil","2010-07-26","Buenos Aires to Madrid - flight delayed 9 hours. Then 15 days later I flew from Rome to Buenos Aires the flight was again delayed 10 hours.","","","Economy","","","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Arraj","Australia","2010-07-15","SYD-AKL return. Staff pleasant and polite. Food edible if you are hungry. A good budget airline seats in good condition and comfortable. Only downside would be no in flight entertainment. It wouldn't kill them to put on a movie especially during school holidays.","","","Economy","","7.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Magalee","United States","2013-02-13","Seat room in economy is tight on the return flight (7 hours 20 mins) our baggage was mistakenly brought to the cargo area instead of baggage claim. We were given no explanation as to why after an hour our bags were still not dispensed. The staff had no idea even where the bags were! After 1 hr 45 mins we were told what happened and that ""we at least know where the bags are"". Exhausted after now a total of 10 hrs a meal voucher was given out when all we wanted was the be on our way! The whole experience was handled very poorly!","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Noveral","United States","2013-02-04","I flew from JFK to Dublin in June. Everything went extremely smoothly from luggage check in to luggage pick up. The personnel on the ground and on board was extremely friendly and efficient. The only drawback of the airline is the food selection and quality.","","","Economy","","9.0","4.0","5.0","2.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Andrew Dunbar","United Kingdom","2013-01-31","Birmingham to Cork out 29th return 30th January. Flight took off on time but hit heavy winds on approach aborted landing and circled for approx 40 minutes before diverted to Shannon. Bussed to Cork. Return flight on 30th January very much the same. When approaching Birmingham told that aircraft was outside it landing limits with the weather. Aircraft circled for approx 1 hour over Birmingham tried to land and aborted then diverted to Luton. Again bussed back to Birmingham 4 hrs late. Why do they use this type of aircraft this time of year which is close or outside it operating limits. Surely pilots have accurate weather predictions.","","","Economy","","","4.0","3.0","0.0","0.0","","","0.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","B Lally","United States","2013-01-28","Boston to Dublin onboard an Airbus 330. A very warm welcome from the Irish crew members upon boarding the aircraft. Soon after takeoff we were served beverage service and then our main dinner course of which was up to high standards. The main course consisted of chicken or beef. A very tasty meal. The crew members were all welcoming and served the passengers with full courtesy and friendliness. I have to say the crew always work hard on these flights and are a pleasure to have on board. I definitely will be flying with them in the near future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Y Kiselev","Norway","2012-02-17","Oslo-Moscow economy. New A320 fine leg space attentive cabin crew with decent English skills light meal. Moscow-Bangkok economy. New A330 excellent leg space good cabin crew fine meals individual screens with decent selection of movies. On the return from Hong Kong to Moscow the B767 was visibly old and needed refurbishment it lacked individual entertainment systems.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Rohan Mehra","United Kingdom","2012-01-31","Flight from London to Delhi via Moscow was cancelled on the day of departure. They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one. I requested a Vegetarian meal and had this verified prior to the initial cancellation of my flight. No one at Aeroflot bothered to transfer this request to the replacement flight and that flight didn't carry any vegetarian meals. I received some meal tokens to spend in the airport however the value of the tokens was pathetic by any measure. The only eatery open was TGI Fridays and the only vegetarian option there was soup which I ordered with a glass of orange juice. These two meagre items not only came to more than the amount I had in tokens but required me to pay several Euros too! The level of English of Aeroflot staff is terrible for an international airline.","","","Economy","","2.0","3.0","1.0","0.0","0.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Massoli","China","2012-01-27","FCO-DME-SHA. Flight delay - 3 hours on departure. Missed connecting flight in Moscow with consequently overnight in Moscow. The food is very heavy and the crew unpleasant. It's cheaper than other airlines but you get low quality service.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Harry Wheelwright","Australia","2015-03-18","Travelled Berlin TXL to Abu Dhabi on A330-200. First of all shame on Etihad for partnering with such a budget airline and expect all of its loyal customers to put up with it - it has severely damaged the prestige it had built up over the years. Air Berlin is essentially a German budget airline operated out of a budget hub with a cheap meal and a poor IFE thrown in all awhile pretending to be a full service airline wearing the Etihad badge. Flight crew are very basic leg room is extremely minuscule - like other budget airlines meal is tiny and unappetising. Worse of all even for inter-continental flights you've got to pay nearly 40 Euros to select your seat! Never heard of it! All in all I am extremely unhappy with what Air Berlin had to offer both pre and during flight. I am taking my money else where the next time I am heading back to Europe. Bye Etihad and your budget subsidiary.","","","Economy","","","1.0","1.0","2.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Dante Vargas","Czech Republic","2015-03-09","NUE-DUS-CUR Return. Dash 8/A330-200. Air Berlin has a good product in Economy Class. Good IFE for Long haul flights. Seat Comfort and Pitch are acceptable. AB seems to hire a rather mature Cabin Crew. This translates in a professional cabin service which is not always friendly per se. Main issue is the provision of refreshments on the IC flights. Two meals are provided;1 warm meal two hours into the flight and the second cold (and small) approximately 60 min before landing. This was the same for in/outbound. This means no refreshments or snacks for approximately 6-8hours!! So BYO! In addition make sure you select a low row number 1-35 rows in the back of the aircraft cannot select meals and get whatever is left. Meals are rather poor in quantity and quality. Note that AB is a semi-LCC though with mostly regular fares. This could explain the poor Food and Beverage service. Flights were all remarkably on time.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Sheehan Mathew","Australia","2015-01-19","Air Berlin operated the 6 hour flight from Berlin to Abu Dhabi for the partner airline Etihad. Firstly it was delayed 2.5 hours due to having to unload luggage of a passenger that failed to board. This meant that the flight would arrive into Abu Dhabi 30 minutes after boarding would commence for the connecting Etihad flight to Perth. Crew refused to advise if the connection flight would wait for us saying that Etihad had not contacted them therefore they didn't know. If they are partner airline and operating the service on behalf of Etihad and are responsible for the delay surly it is their responsibility to contact Etihad or surely there is a some agreement between the two carriers for situation such as this! We were told that ground staff would advise and assist on arrival in Abu Dahbi. But there was no ground staff who knew anything about the flight to Perth and no ground staff willing to help. Luckily the connecting flight was delayed for other reason and we made it but the airline did nothing to ease our minds. On the flight itself the crew were rude abrupt and just generally unpleasant. The food was worse than terrible. The hot food was served in a plastic-lined container the taste of which went all through the food. The only good thing about the flight was the seats - they reclined further and are possibly wider than most economy seats that I have sat in. I was very comfortable and slept well.","","","Economy","","","5.0","2.0","1.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Cooper Stephen","Australia","2015-01-19","Short haul internal flight from Berlin to Munich and return - 27th Dec. Have flown with this carrier on a number of occasions in recent times on both short and long haul flights. Have found them to provide a very good level of service on all occasions. This flight was short duration with no in flight entertainment and provision of only a light refreshment. Seats satisfactory for short haul only and legroom tight in comparison to long haul aircraft. Unable to be seated together despite early booking for group of 6. However given the short flight any inconveniences were minor - no complaints. Long haul evaluation just below level of Etihad/Emirates/V Aust. Have used and will happily continue to use and recommend this carrier.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Donenbay Murat","Kazakhstan","2013-06-04","ALA-KZO. return. Service was pleasant and efficient. Very polite and professional staff onboard. Food was good but could have been a little better.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","M Jose","United Kingdom","2013-06-02","Frankfurt-Astana June 1 2013. Economy class. Full house. A bit of a mess at the gate at Frankfurt due to the airline's boarding policy last rows board first. Most people did not know or did not understand this so they waited for their turn as close to the gate agent as possible and as a consequence there was some pushing. Left with a delay of 10 minutes. Very hard working and helpful crew they spoke good English and were always around offering something. Economy passengers received a comfort kit somehow basic but still a nice touch. Inflight entertainment is pre-historic small flat screens hanging from the roof every few metres showing just one film and a couple of cartoons. Drink service several choices including alcohol. Meal service with two options fish or chicken. Nice cheesecake for dessert. Finally after the trays had been collected crew served vanilla ice cream. Although the flight took almost 6 hours with an arrival time of 6 am no breakfast was served. Coffee or tea would have been appreciated especially given the 2 hour immigration queue at Astana upon landing. Overall a more than acceptable experience. I would not hesitate to recommend this airline.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","A Csenki","Kazakhstan","2013-05-29","Astana to Frankfurt and back in May 2013. We flew with a large group of small children. Airport staff were helpful with check-in and we were allowed to board first. Cabin staff were very helpful and friendly and dealt well with our kids (handed out children's packs on the way out for example.) Food was good quality and there were films showing throughout the plane (no individual at-seat screens in economy though). A pleasant experience overall!","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Jason Burnie","United Kingdom","2010-07-12","Buenos Aires to Calafate economy class. Food and drinks were reasonable. Cabin interior was clean. On return the aircraft was MD80 legroom reasonable but as no entertainment service on this 3 hour flight.","","","Economy","","8.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Adrian Sineriz","Argentina","2010-07-11","We flew to and from Madrid and we left and arrived on time. Both trips take about 11 hours and the experience was good. The seat is confortable though it is not a flat bed and the food was good. The plane was a rather old B747.","","","Business Class","","8.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","Darren Kilminster","Australia","2010-07-11","Sydney to Auckland. No inflight entertainment just a snack and drinks service and good legroom which Aerolineas have on the A340. Friendly and engaging crew. Overall a good flight and very cheap ticket.","","","Economy","","8.0","","","","","","","4.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","J Costa","Brazil","2010-06-29","Sao Paulo to Buenos Aires. Aerolineas Argentinas now offers service to Aeroparque which is more convenient than Ezeiza. We bought business class tickets. Check-in staff at GRU tells us that aircraft assigned to flight has all-coach cabin offers refund. Same happens on the way back. Strong suggestion that Aerolineas Argentinas is selling tickets to non-existent business class seats.","","","Economy","","2.0","","","","","","","1.0","0"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","M Mitchell","Australia","2010-06-24","Buenos Aires to Sydney via Auckland. Staff were efficient and friendly enough. The food was fine leg room pretty good. Buenos Aires to Auckland after dinner the lights go off and you do not see the staff often after that but water was left out on the tray. TVs only in the centre aisle but audio was in English. Blankets and pillows on the seat. The plane had been around for years though. A negative is at the boarding lounge gate you handheld baggage is searched and they took all my wife's makeup and threw it away they should have provided plastic bags because it needed to be in an individual bag and she was very upset about this.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Les Hatchard","United Kingdom","2013-01-28","Flight was cancelled recently from Shannon to Manchester 25.1.13. However Aer Lingus took the strain they organised overnight stay in a hotel and booked us onto the next flight the next day. Staff were excellent and could have not done more for us in a difficult situation.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Sean Leonard","Ireland","2013-01-22","Dublin - Lanzarote 20 Dec return 03 Jan. I have travelled a lot with Aer Lingus and it seems they have moved away from the very low cost type of airline back to what they were. Was seated in row 2D adequate space (I'm 6ft 1). Crew very good as always and its nice to see the mature crew menders on board. I do have one gripe - Aer Lingus have a fantastic Deli/Pay Menu its a pity they never have any of the stock this is my 8th time since July with Aer Lingus where the stocks run out by the time the trolley hits row 2. I complained to the senior cabin crew member - she said agreed - that its always happening to them. Would still use them again no problem.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alison O'Connor","United Kingdom","2013-01-22","Did my usual Christmas route LHR-SNN-LHR. All in all it was a great flight no delays staff were extremely friendly as always check-in was simple and they also offered to check in my carry on luggage free of charge. If Aer Lingus flew from Stansted I'd fly with them anytime I was going home.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","G Mabbott","United Kingdom","2012-01-26","Our flight was late arriving in Ho Chi Min for our flight to Moscow with no apology from the crew. They let passengers onto the flight who had been drinking heavily and nothing was said or done to turn them away the crew were unhelpful and sullen the food was inedible. On arriving in Moscow we thought we still had time to catch our next flight to London Heathrow only to be told the flight had already left. When we arrived at the desk we were given tickets for the next day and told we would be in a Hotel for the night. No apologies there was a lot of shrugging of shoulders and being told to sit over there. Rude and very unhelpful.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Prynzoff","Germany","2012-01-24","SVO-MUC. I didn't expect too much and therefore I was really surprised by the airline and the new terminal at Sheremetyevo airport. The crew members were friendly and could speak good English. Very good hot meal and comfortable seats. I was very satisfied.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Hakansson Nils Peter","Sweden","2015-01-19","Copenhagen-Dusseldorf-Miami both ways with my family (wife and three kids). Service on board was not as we expected. Some of the personnel was unfriendly and not very understanding concerning families with kids. There was a delay on our way from Miami to Dusseldorf were we sat for 3 hours in the plane and the only thing that they offered was a protein bar. Food on the plane was not so good and we had to buy some snacks to the kids. The entertainment system on the longer flight of 11 hours was not working well and there were no helps from the personnel or alternatives. The delayed flight home had us miss the connection flight and we had to wait for 12 hours in the airport since the company did not use the 10-11 hours we were in the air to try and find alternatives for passengers with connection flights. The ground personnel said they only knew it 10 minutes before we landed in Dusseldorf. This is according to my view not a professional way of running a customer focused company. We will never travel with Air Berlin again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Manev","Germany","2015-01-14","TXL-AUH return. My second long haul flight with Air-Berlin and as before can't understand the bad comments on this forum. No worse or better than most other European airlines. A330 aircraft on both legs. Flights bang on time great IFE with lots of choices good quality screen and an OK price. Seat is also as comfortable (or non- comfortable) as on other European airlines such as Lufthansa and KLM. On the negative side: both Berlin Tegel and Abu-Dhabi airports are horrible - both outdated too small and boarding was a nightmare on both. That is not an Air-Berlin problem or fault. What is however Air Berlin's fault is the stupidity in the way we boarded in Tegel buses taking us to the aircraft and passengers boarding an A330 from both the front and rear gates without taking into account seat numbers. Result was dozens of people trying to go past each other in opposite directions in the middle of the aircraft - the most brainless way to board such a large aircraft that I have ever experienced. Other than that nothing to shout or not shout about and will use them again.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Karim Lankarany","Germany","2014-12-31","Berlin - Madeira - Berlin. Very friendly crew on both flights including regular updates on flight status. Compared to Germanwings all passengers still get free drinks (2 rounds alcoholic beverages are not included) a rather tasty sandwich and then some chocolate later. Space is also ok. So while the service has declined over the years (no more free magazines) Air Berlin still offers better service than most other charter carriers plus the friendly staff made both flights very enjoyable. The only thing I would criticise is that although they show even a movie on this flight you need to purchase headsets which in the end nobody did (yes they are only 3 Euro but giving those out for free would be nice).","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Nadine Kassas","Kazakhstan","2013-05-01","7 hour flight from Almaty to Bangkok this month and it was very comfortable. The cabin crew were friendly and helpful without being overbearing. The spacing between the rows of seats was very large the seats reclined quite far back. Even though there were no indivdual tv screens for each seat we were each given ipads preloaded with movies which was a brilliant idea. You didn't have a huge choice of movies but most of the recent blockbuster releases were there along with some international movies. Overall it was a very pleasant flight and I would definitely choose to fly with Air Astana again.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","D Lindblom","Kazakhstan","2013-04-18","Dushanbe - Almaty in business class. A Western standard experience including attentive and friendly cabin crew and excellent food. On time departure and arrival. This short trip was a relaxing moment in a busy day plus got some work done in the spacious seat. The seat armrest was broken though so hopefully a repair was due just after this flight.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","K Skakov","Kazakhstan","2013-04-18","I frequently fly with Air Astana mostly within Kazakhstan and sometimes abroad. Air Astana is the best airline in Kazakhstan in terms of comfort and service. Luckily I have not had major delays and those which I had were usually weather related. Flight attendants were friendly and professional good aircraft's better legroom choice of food and entertainment helpful customer service. Overall very good progress in the last 5-7 years and dramatically improved flying experience if compared with its predecessor airlines just around 10 years ago.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Talgat Dairbekov","Kazakhstan","2013-04-17","Almaty to Hong Kong and back. It was smooth no delays. 757 of Air Astana’s fleet has good business class with quite comfortable seats - almost flat. Good food and service. Inflight entertainment is ok they provide Ipads which is quite convenient.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aerolineas-argentinas","/airline-reviews/aerolineas-argentinas","Aerolineas Argentinas customer review","A Blagrove","New Zealand","2010-06-23","Auckland to Buenos Aires. Plane was delayed by five hours after we'd checked in with pretty much no explanation (except that the incoming plane from Sydney was delayed but again no explanation why). We were travelling with two young children so the delays were a bit difficult. Legroom was pretty much as I remember other airlines in economy class. The lack of decent entertainment was a pain (only the old monitors up in the aisles where you had to crane your neck to see) but the kids ended up falling asleep anyway. And the movie they played was in Spanish. Dinner was acceptable. Kids had a kids meal as requested. It was disappointing there was no beverage service during the night for those who were awake. I went hunting for a drink of water hoping they'd give me a bottle to tide me over but no just a cup. Having said all that the staff were reasonably friendly and the fare was much cheaper. It saved us around $1200 as a family. So if you don't mind no-frills it's not a bad choice. The domestic leg from Buenos Aires to Lima was on time and efficient.","","","Economy","","5.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Briggs","United Kingdom","2013-01-15","Unexpectedly excellent. Did exactly what was required (LHR-ORK-LHR) affordable smilingly and on time. Can't ask for more than that these days.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Thornton","United States","2013-01-08","Dublin - JFK on Dec 17 2012. The cabin crew were warm and helpful. I hadn't requested a vegetarian meal but the stewardess was nice enough to bring me extra salads and rolls. They came by often with drink service and to collect trash. The movies and shows available were great. I'm a very nervous flyer and as we were preparing to land a stewardess talked me through it and was very comforting.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Jacob","Germany","2013-01-08","Flying from a regional airport in Germany to Dublin at Christmas time over the past few years I have usually tended to use Lufthansa usually transiting via Frankfurt. However in 2012 I chose instead to connect via London Gatwick on the outbound and London Heathrow on the inbound UK parts of the journey. Boarding the flight for Dublin at London Gatwick I was struck by the friendly Irish humour when asked by the flight attendant whether the wrapped Christmas present in my open carry-on bag was for her! That set the tone for the flight and indeed the Christmas season! It just shows how much a friendly crew can add or detract from the flight experience. Aer Lingus offered a professional and friendly service throughout with surprisingly comfortable seats. Did not purchase any inflight catering or make any other purchases given the very short duration of the journey. T2 at Dublin was impressive and although there was a mishap with my luggage on arrival the matter was sorted efficiently and to my satisfaction. I will be using Aer Lingus again in a few months time and looking forward to it.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J McGarran","United States","2013-01-08","Flew JFK to Dublin on December 26 2012. Check in was fast boarding was smooth and the flight was pleasant to Dublin. Flew back January 6 2013 Dublin to JFK. Check in immigration and customs pre- clearance boarding were all smooth. The only issue and this is most likely not an Aer Lingus issue was the ridiculous walk from the plane to pick up baggage. Perhaps this was due to ongoing construction at the terminal. If not I feel for anyone that has trouble walking.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Snow","Canada","2012-01-17","SVO-CPH. First time with Aeroflot and would avoid in the future. Surly and unpleasant cabin crew. Very average food and almost incomprehensible announcements in English. Fortunately the flight was only just over two hours.","","","Economy","","5.0","3.0","2.0","3.0","0.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","L Elmasry","United Kingdom","2012-01-13","Beijing Capital International to London Heathrow via Moscow. The staff were great. The seats were of average comfort for economy and the inflight entertainment was great with a choice of films and games. The only drawback to this flight is the lack of alcohol (and the choice of drinks is indeed rather limited). However that was the only issue I found and it wasn't too much of a problem. Also navigating my way from the old terminal to my next flight was fine too.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","B Valkier","France","2012-01-11","Paid a low price for flight Paris-Tokyo (with a stopover at Moscow). First leg Paris-Moscow was very good. A new airbus with comfortable seats helpful and smiling staff full bar service and good food. No flight entertainment. Transfer at SVO was ok. Moscow-Tokyo was not delayed. While food and onboard staff were nice the plane a Boeing 767 was falling apart. Flight entertainment was a Russian dubbed copy of Home Alone in one of the few screens that would pop out here and there. The second leg was a brand new A330 with new seats individual screens more than 50 films to choose from full bar service and great food. Staff were friendly and English speaking. Great value for money and I strongly recommend it.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","G Tucker","Australia","2014-12-29","Flew Madrid to Berlin. Very ordinary experience. Flight departed bang on time. Crew were friendly and smiling which is always nice to see. We were offered a free non-alcoholic beverage and a bag of chips or gingerbread. They put on a few videos for the 3 hour flight but no headphones were offered. No meals were offered for purchase even though this was mentioned by the crew at departure. I'd recommend you take snacks. We were offered a small delicious chocolate heart as we got off the plane. We had to walk down stairs in the rain and be taken by bus to the terminal. Had to wait ages for our luggage. Is this the 1980s? Seemed like there were plenty of empty aerobridges. No explanation was offered. Wouldn't recommend this airline. Not sure how they ever made it into OneWorld?","","","Economy","","2.0","2.0","4.0","0.0","1.0","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Vasilis","Italy","2014-12-18","I flew from Milan to Berlin round-trip and have to say that after several bad experiences with Air Berlin this time they were over the point. I booked the flight from Malpensa to Tegel and some weeks later they changed the airport from Malpensa to Linate which is further from where I live. This was just the beginning. On the flight back from Tegel to Linate although I was at the check in desk on time (70 mins in advance) they told me that I could not fly because the flight was overbooked! This was the evening flight and they offered me the chance to fly the next morning instead. They offered me another alternative to fly to Linate via Dusseldorf. So I went back to the Air Berlin desk where they gave me a new boarding pass. After finally arriving at Linate 3 hours later than initially planned what completed the disaster is that my luggage did not arrive. Never again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Kegel","Switzerland","2014-12-01","ZRH-DUS-MIA and return in business class. Short flights okay (only coach class but they kept the seat next to me free). Business class seats fully flat really great if you sleep on the side (otherwise might be a bit short) staff extremely friendly meals rather uninspired (I had a pre-ordered vegetarian meal). Entertainment has a nice selection however I slept most of the time. Would fly with Air Berlin in business class.","","","Business Class","","9.0","5.0","4.0","2.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Will","United States","2014-11-25","Flew an A330-200 from JFK to DUS in economy. The flight was about 25 minutes late taking off (good by most standards). Food was average service was average although the staff came across as a bit unfriendly. The inflight entertainment system was excellent (there were a wide range of up-to-date shows movies and music to select from). However the seats were the most uncomfortable I've ever flew in. My knees were literally pressed up against the seat ahead of me the entire flight. No legroom whatsoever. On the whole nothing to shout about but not the worst either.","","","Economy","","6.0","1.0","3.0","3.0","5.0","","","3.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Charles Clarke","Kazakhstan","2013-04-17","Flew from Almaty to Istanbul and was greeted by friendly helpful staff on both the outward and inward journeys. I am a tall person and I asked at check in for a seat with lots of leg room and was asked if I wanted to sit by the emergency exit. As a consequence my journeys were wonderful lots of leg room and helpful staff.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","C Jason","United Kingdom","2013-03-26","KC902- flight from London to Astana. No delay at all. The seat was quite comfortable staff service excellent I was served some traditional Kazakhstan food and it was delicious. There wasn't much inflight entertainment. This airline is the best way to access Kazakhstan.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","R Hartley","Kazakhstan","2013-02-28","Almaty to Bangkok return. Everything ran on time (slightly ahead of time actually) and service was up to the usual AA high standards. I was offered a free upgrade to Business Class on the return (overnight) trip which was very much appreciated - I slept solidly throughout the journey and felt surprisingly fresh on arrival.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Carroll","Singapore","2013-01-07","Dublin to London. I am a frequent global business traveller and was very impressed. Especially impressed with the friendliness of the cabin crew who were professional and helpful! Will definitely travel with them again.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","David Simpson","United Kingdom","2013-01-07","LHR-SNN return over the New Year period. Two excellent flights both leaving and arriving early. Ok they have 'add-ons' at the time of booking but they are transparent about it and the luggage allowance is generous. In my view they are the best airline to travel on to/from Ireland. Have been travelling with them for over 25 years and they have been consistently good.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","John McEnery","United States","2013-01-07","Was scheduled to connect at London Heathrow to an Aer Lingus flight to Dublin. American Airlines flight from the US was late and missed connecting flight. Aer Lingus would not honor ticket and required new tickets to be bought. Ticket agent was rude. Approached Aer Lingus office in Dublin who were unhelpful. Return ticket and check in agent in Dublin was rude and testy. A truly rotten experience.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Joseph","United States","2013-01-04","Flew JFK to DUB return in J for the holidays. Check in at JFK is quick and easy and the oasis lounge is comfortable well stocked and quiet. What sets Aer Lingus apart is the friendly crew and to warm genuine Irish welcome on boarding . Although it was a full overnight flight the crew provided excellent service with generous drinks top ups and above average J food. The almost flat bed is reasonably comfortable for the length of flight. I only managed an hours sleep as its a short hop over the pond. Nice continental breakfast towels and proper tea before landing. Bags off first and overall excellent value. Return leg on the 105 on New Years Eve was excellent. Friendly J check in with no wait new T2 lounge quiet and the benefits of pre-flight clearance in Dublin are immeasurable. Again great crew generous drinks good food and warm smiles.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Kuchta","Netherlands","2012-01-06","Amsterdam to Hanoi via Moscow. The first flight delayed an hour making me miss the connecting flight in Moscow to Hanoi. Had to spend the night in the airport hotel. The next day I had to fly to Beijing wait 5 hrs and finally catch my flight to Vietnam. All in all I was delayed 34 hrs. Onboard staff were not very friendly and their English pretty bad. The food was average and seats and inflight entertainment adequate for economy class.","","","Economy","","5.0","3.0","1.0","3.0","3.0","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Andrew Coogans","United Kingdom","2011-12-20","LED-SVO and KZN-SVO-LED. All flights on A320 and A321 aircraft. Extremely comfortable seating onboard all flights. Cabin and flight deck crews seemed to have excellent English skills although all 3 flights were domestic Russian ones. Aircraft clean transfer at SVO extremely easy in a new facility. On each flight served a ""lunch box"" style snack with a croissant or sandwich and a carton of apple juice in addition to a full bar service. Punctual flights and quick baggage reclaim. I am a member of KLM's Flying Blue frequent flyer programme and the miles for these flights were added quickly within a few days of travel. Only issue was that the first flight had been rescheduled and only a telephone call to Aeroflot in Moscow could confirm this - they did not try to contact me first.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","E Arcala","Spain","2011-12-18","BCN-Moscow-Shanghai return. You really get what you pay for. The transfer at Sheremetyevo is not the most pleasant - old-fashioned counters rude staff with poor English skills. Onboard everything gets better - seat width and food is not that bad but you better bring music and books with you as entertainment is zero. Return flight much better on the newest Airbus A330 a long 10 hours flight. Luggage arrived intact. Altogether a great choice if you are on a budget.","","","Economy","","7.0","4.0","3.0","4.0","2.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Ortmann","Germany","2014-11-12","We flew from Berlin to Abu Dhabi Business Class. The flight was late in Berlin and 40 minutes late on arrival at Abu Dhabi. Missed our next flight to Bangkok. The seats are narrow and for tall persons it is impossible to sleep. The meal is not worth talking about. The cabin crew were friendly.","","","Business Class","","2.0","1.0","4.0","2.0","0.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Larson Dave","United States","2014-11-11","Flew an A330 from Berlin to Miami - I enjoyed the food I am 6 ft 2 and I had enough leg room. It was a little tight when the person in front reclined all the way. The entertainment was the best system I have seen lots of movies TV games and the map including flight data.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","W Quick","Australia","2014-11-03","Abu Dhabi to Berlin what a horror joined a long line which snaked out of the door into the duty free area the long line was caused by lack of security screening facilities. Once past security people are compressed into a small area whilst buses transfer you to the aircraft another painfully slow process. Once on board you get to witness some of the worse leg room in economy in the industry. It the took 1 hour to taxi out to take off unbelievable at 0200 in the morning get with the picture Abu Dhabi airport. Once airborne crew come through the aircraft in the dark to serve substandard food. Disembarking in Berlin passport control is at the end of the aerobridge so the line goes back towards the aircraft door and if your a non EU passport holder you can't even get to the line for that counter as the majority EU residents are blocking the path. Once through that process you wait in a small luggage claim area for your bags to eventually arrive! What a horrible experience from start to finish.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","A Mellows","Kazakhstan","2013-02-20","ALA-BKK on 13th February 2013 returning on 17th February 2013. Offered a business class upgrade on boarding. The flat bed seats were brilliant for an overnight flight as was the meal drinks selection and level of customer service. A relaxing journey which went quickly due to the level of comfort and service. On the return journey I was in the economy seat I had originally purchased. I slept almost all the way and with my seat fully reclined I was able to stretch my legs out fully. There was certainly more legroom available than on other airlines I have flown into and out of Almaty and Kazakhstan itself. The meal was a lovely Thai chicken curry. The service was great and the drinks trolley was always in service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Sandy Yang","China","2013-02-15","PEK-ALA-SVO. Both flights arrived on time. Good food and excellent alcohol selection. Service friendly and efficient. PEK-ALA on 767 and ALA-SVO on 321 old but well maintained. Generous legroom. No individual entertainment. Overall very good value for money.","","","Economy","","9.0","5.0","4.0","4.0","2.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Geoff Savage","Kazakhstan","2013-02-14","Return flight from KL to ALA was in complete contrast to the previous flight down. On time crew very friendly and professional. Food and service was very good. After the debacle of the previous flight the agent in KL met me at the gate to again apologise. He had been very helpful previously. I also received an e-mail from the company's senior operations manager who went to lengths to apologise and explain. I do feel this is more than most airlines would do to follow up. This does give confidence that the airline is focussed on continuous improvement. The entertainment unit also had more movies loaded and this kept me fully occupied and well entertained for the flight. However suffice to say that the experience on the return journey was a good one with very good service and perfectly on time with the plane unloading from an air bridge on arrival making unloading of the 767 much more efficient.","","","Business Class","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Dariusz Zietek","Poland","2013-01-30","Flight Almaty - Bishkek December 9th 2012. Horrible experience! All passengers boarded as scheduled by 10pm. Due to weather conditions we were informed we would have to wait. We were kept on the plane from 9.30pm until 4.30am. No reliable info provided by the staff/pilot. No food provided. At 4.30am we were asked to leave the plane and return to the terminal where we were informed that the flight was cancelled and the next one would be in 2 days. Ground staff rude and incompetent. No-one cared to provide us with snacks and hot beverages.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Robert Barrigan","United Kingdom","2013-01-02","SEN-DUB-SEN: First time travelling with this airline and have to say very impressed. Booking check-in all very straight forward only problem is had to queue along with other passengers at Southend Airport as no separate bag drop for online check in pax. Flight on time and first time in ATR42 aircraft. Very comfortable seating even with bags under seat in front of you. Allocated seating and not being treated like cattle is a big thumbs up from me. With this airline and Southend airport it has bought my faith back in commercial aviation. Would definitely use Air Lingus Regional again.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","William Noonan","United Kingdom","2012-12-30","Once again another delay on the Birmingham - Cork route! I've flown 3 times in the last 12 months and on each occasion I've experience a delay on 2 occasions in excess of 3 hours (flight time is under 1.5 hours!). Today's flight due to leave Birmingham at 17.15 but message board revealed ETD 21.00. I wasn't prepared to wait that long and went home. As usual no explanation for the delay and nobody around to ask!","","","Economy","","3.0","3.0","4.0","3.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G McArdle","United Kingdom","2012-12-30","Flew DUB-JFK-DUB in Business on A330. Both flights were excellent with attentive staff good food and top- ups of drinks whenever you wanted. Staff did not disappear into galleys during either daytime or night time legs. IFE is very good with a good choice of up to date movies. There was a problem with this on the return and they only managed to get the outbound movies shown. The lie-almost-flat seat was very comfortable and enabled me to sleep for a couple of hours. Both legs were on time.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","E Snyman","United States","2012-12-28","Traveled from Boston to Dublin an 18 December 2012. Flight was very crowded. Lost of crying babies. They didn't turn the lights off all night and it was very uncomfortable. Flight attendants were rude but I guess they were just busy. Difficult to get any service. Miserable trip.","","","Economy","","2.0","1.0","0.0","1.0","3.0","","","0.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Miller","United States","2011-12-16","JFK to Moscow to VVO. New Airbus planes in good condition. Efficient staff and interesting hot meals. All flights on time. Baggage handling in Moscow and Vladivostok was incredibly fast. Very satisfied.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Shkaruba","Hungary","2011-12-11","BUD-SVO-KJA (roundtrip). Aeroflot inflight service was fine although staff could have been better trained and their English command was poor. Transfer in SVO is the Europe worst with the most confusing pointers impossibly slow passport control bizarre security check and no interest from staff to make the transfer more comfortable.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Blaes","Belgium","2011-12-07","Brussels-Moscow-Tokyo return on A320 and Boeing 767-300ER. A very decent choice if you are on a budget the negative aspects of the travel being related to the airport. The crew did not smile much with poor English skills. Drinks and food came often on SVO-NRT. IFE is very poor on the 767-300.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","D Radojevic","Russian Federation","2011-12-06","HKG-SVO. Overall good flight but service could have been better for business class. Old looking cabin on A300. FA's older and quite reserved. No repeat servings and one had to ask for a drink refill. Catering good from HKG and meal very tasty. Seat comfort is ok but not designed for taller person. Priority luggage tags mean nothing with Aeroflot almost for sure your ""priority"" tagged luggage will show up last! Result was 55 mins wait at the luggage belt for delivery. SVO airport F terminal chaos at customs as usual.","","","Business Class","","7.0","2.0","4.0","5.0","4.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Rief","United States","2014-10-28","JFK-DUS DUS-ZRH TXL-MUC MUC-DUS DUS-JFK. From reading all these reviews before my trip I was a bit nervous but actually my trip turned out awesome! I took five Air Berlin flights on my 3 week vacation and not one of them was an issue. Even my bag arrived with me! All flights were on time served pretty decent food and the flight attendants were friendly. We got served chicken or pasta on the long haul flight and croissants or chips on the short haul. The legroom especially on the A330-200 was tight even for a 5' 3"" person like me but it was a manageable. If you're tall you might have a problem. Each seat on the A330 is equipped with a personal inflight entertainment with a good selection of games and movies. When you select a seat on the A330 choose an even number because you'll have a full window instead of sitting between two halves of one. My only problem was the boarding process. Too many people were pushing and shoving when their group is called and the airline changed a gate in MUC without notifying us. Overall my experience was good much better than an US airline. I would definitely fly Air Berlin again!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Jones","Germany","2014-10-22","I flew yesterday from Vienna to Munich and the flight was shared with Niki. Upon arrival at the airport I found that the flight was cancelled. I was given a choice to either fly via Berlin and arrive late in the evening in Munich or wait for the 18:30 flight direct to Munich. I opted for the direct flight and then had the five and a half hour wait at the airport. The 18:30 flight was then one hour delayed as they had mechanical problems. So instead of arriving at the arrival time of 16:00 I arrived at 20:30 in Munich. This is the second time this has happened to me with Air Berlin in the last three months. The previous time I was flying to Milan and I had to spend the night in Dusseldorf as I missed the connecting flight. The ground staff in Munich were completely unhelpful and only the staff in Dusseldorf did an excellent job and were very helpful. I will certainly not fly AirBerlin again. The only compensation I received in the first instance was a five euro drink voucher!","","","Economy","","","1.0","1.0","1.0","0.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Eelco van den Heuvel","Netherlands","2014-10-22","DUS-AUH AB 7460 on 17 October. Flew AB short-haul quite a lot but first time long-haul. Much less positive than previous times. It started with a very grumpy attendant at luggage drop off. No welcome no eye contact just orders. Man must hate his job. Same attitude at gate while boarding. On board less legspace food bad and no pre- ordered vegetarian meal. Flight attendants robotic but that's AB. Movie choice limited. On the positive side: very punctual performance. But on long haul AB is not on par with other carriers like Lufthansa. Chose AB because of direct flight and departure time but will probably shift to another carrier next time. Lots of choice to the UAE.","","","Economy","","4.0","3.0","1.0","3.0","3.0","","","4.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","G Savage","Kazakhstan","2013-01-23","Long delay in departing Almaty bound for KL. Perfect weather although no real excuse given. On boarding more than 2 hours late and by bus from the terminal to the aircraft which caused more delay we sat on the ground for a further 30 mins while a drunken passenger was off-loaded. At least half the flights I have taken with Air Astana have been delayed by hours not just minutes. On-board I asked the cabin crew to see if the connecting flight would be held or if other arrangements needed to be made. Their reply was that 'we will call ground staff and let you know'. The second time was 'we will talk to the captain' the third time was the same answer. On my fourth request I was then told that we have other passengers who are all going to be late. I was travelling on an Air Astana ticket and there was no concern or accountability shown toward this situation. T Arriving in KL with just 10 minutes to spare for the connection on Malaysia Airlines of course we could not board. 767 used on this route is very old although has had some face-lifts. Seats are narrow for business class seats and they are not lay flat they are ""lay on an angle and keep sliding down"" seats. The entertainment system is an IPAD style of portable unit. This only had a choice of three last release movies and at the end of the day there is nowhere to put it where you might consider ergonomically sensible to watch it. I would recommend that you definitely leave a minimum of 5 hours for your connections because they will most likely be late!","","","Economy","","","3.0","3.0","3.0","2.0","","","3.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Shanaka Gooneratne","Australia","2012-11-13","KC907/8 DEL-ALA-DEL on Y class. The Flex fare reasonably priced. Check in both at DEL and ALA was good. Minimal waiting times and the staff were very professional. Board process was ok. Slightly let down by the fact that we were bussed to aircraft and made to board via steps in the rain. Both flights were on well kept clean A320s. Flights were relatively empty so I had 3 seats to myself. Cabin Crew were pleasant and professional. Food and Drink was tasty well presented appropriate for route and time of day. IFE from drop down screens were a bit of a disappointment and hard to follow. Better off bringing a book. Punctual departure and arrival. Would fly again and recommend to others.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","M Knowlden","United Kingdom","2012-07-26","ALA-TSB - Emb 190 Business. Early morning business flight. All on time and aircraft full on this relatively new route. Crew were friendly and breakfast was very nice. Departure formalities from Almaty are confusing and bizarre with no priority for business class at any stage apart from check in. No Air Astana staff to guide you through the complexities rather there are hawkers trying to make some cash who are more of a hindrance. Lounge is horrid not even 2* let alone 4*. No priority boarding for business class. Hand held TV offered but I didn't use it. Would happily fly Air Astana again.","","","Business Class","","7.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","M Knowlden","United Kingdom","2012-07-26","TSE-CIT-ALA. A couple of internal Kazak flights. All on time. Clean and comfortable. Leg room good on both flights. Crews fine but seemed to be little interest in standard health and safety (eg phones ringing in flight people walking around the aircraft during taxi). Did a good job but not a 4* airline!","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Seamus Ryle","Ireland","2012-12-23","22nd November Dublin to Orlando. Business Class. Excellent service and cabin crew. Timekeeping excellent. Hope return flight on 19th January is as good!","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Gavin Hickey","Ireland","2012-12-21","Flew ORK-FAO with them. Great service and flight time even if it is a bit early at 6.40am. Food is excellent and not too expensive. Cabin crew are professional and friendly. Aircraft Airbus A320 was 5 years old and was very clean and tidy. Fare was good 120 euro return cheaper by 30 than Ryanair however they are far superior to fly with and are very lenient with bag weight. Pity they do not fly more services into Shannon like SNN- MUN SNN-BCN and SNN-AMS. these would do very well for business and leisure people.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Southam","United Kingdom","2012-12-03","LHR-Cork in Nov. Checked in online very easily. Flight was quick to board cabin crew were friendly and the seats were comfy. Cork-LHR was delayed 1.5 hours due to poor weather conditions at LHR we were updated frequently by EI staff. Once the a/c arrived they were very quick to board us and again the service was brilliant.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Kaartinen","Finland","2011-12-05","Helsinki-SVO-Havana. The flight went surprisingly well the plane was new lots of entertainment options even a USB port below the screen. The staff were not smiling just like at Moscow airport. The flight was on time and 40% cheaper than others doing the same route.","","","Economy","","7.0","4.0","3.0","3.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Matsuda","United Kingdom","2011-12-02","London Heathrow-Tokyo via Moscow with A320 and B767 even though being informed that Moscow-Tokyo would be the latest A330. The meals throughout the flights were good with all hot meals. No entertainment (even music) available on A320. No individual monitor available on B767. Seat and cabin interior definitely need refurbishment. Even though seat on B767 was very tired it had deeper reclining and was softer than some of other airlines. The cabin crews were friendly. Will fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","A Milossavlyevich","Serbia","2011-11-24","NYC-SVO-KBP on A330-300 and A321. Prior to the flight newspapers were distributed. We were then stuck in a jam while taxiing prior to take-off. Service onboard was plain and overall very correct. I have low interest in IFE though the little I tried seemed quite correct. We were served dinner and breakfast the former with wine. We arrived on time. The transfer went smoothly and the second leg was as pleasant as the other. The fare was 30-40% cheaper than on other airlines doing the route. Great value for money and solid level of quality.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","P Primic","Croatia","2011-11-15","BUD-SVO-DEL with quite new A330-300. All flights were on time. Onboard service was great. Comfortable seats and great entertainment lot of movies music and games. Meals were lovely on BUD-SVO flight - cold meal with two drinks juice and coffee/tea. On SVO-DEL flight warm meal was served - they gave us menu before dinner so we could choose. Lot of drinks served. Cabin staff can be more polite.","","","Economy","","8.0","4.0","3.0","5.0","5.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Majid","Malaysia","2014-10-12","Economy on ZRH-DUS and DUS-AUH. The planes were new but considering this is a European airline why did they design the seats with so little legroom? Everyone suffered when the the person in front started to recline seats. Limited choice on inflight entertainment. The experience on both flights were horrible and we would never want to fly with this airline again. Avoid this airline at all cost.","","","Economy","","1.0","1.0","2.0","3.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Barnett","United States","2014-10-08","Flew from Dusseldorf to JFK. A330 service in Business class. I often fly BA Virgin and Singapore Airlines transatlantic. I have to say I thought Air Berlin were just as good (admittedly SIA use A380's on the JFK- Frankfurt run and are a little roomier). I thought the seat was very good (I was in 2A). The food was good and the entertainment system was good although I think Virgin wins that one. Flight was on time despite a big headwind. I will definitely fly them again and love the fact I can avoid Heathrow and use my Avios points.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Andrey Zvonkov","Russian Federation","2012-06-24","Service was good provide travel kits headsets entertainment programs excellent but during boarding I was frustrated by rude attitude of flight attendants one flight attendant gave us instructions about emergency exits we set in front and two other crew came to me and asked me if I was instructed or not about emergency exit because I had small bag in my hands. She raised her voice was very aggressive didn't ask me but said firmly that I must change my seat. Then went away to business class returned with flight attendant-supervisor who said it was ok for me to keep my bag in my hands and was very sorry about this situation. I think the crew need more training (working with passengers and working in a team).","","","Economy","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Alan Sargeant","Australia","2012-06-06","Moscow-Almaty-Bangkok. Both flights departed on time. Flight attendants helpful and friendly with reasonable English. Food was good and sufficient. IFE's a bit restricted and out of date for Business Class. Big problems in Almaty because I could not produce the credit card used for the booking. Took several hours of work and an email from a bank in Australia before I was allowed to board the flight. Flight full from Moscow to Almaty and only a third full from Almaty to Bangkok. Despite the problems with credit cards I will still fly them.","","","Business Class","","7.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Michael Adi","Indonesia","2012-05-30","KUL-ALA-AKX return. First flight from KUL-ALA on their 767-300 flight was on time and service was great. But for a 7 hour flight it was quite hot in the cabin. Had some trouble with my visa-on-arrival in Almaty but the ground crew were very helpful translating throughout the immigration process: they even carried my bags and checked them in for my connecting flight while I was waiting for my visa. Flights from ALA-AKX and return were good got on their new Embraer and the service onboard was excellent though the crew does need improvements their English. Overall it was a great experience and would like to fly them again.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Jonathan Rubins","United States","2012-11-23","Roundtrip MCO-DUB-MCO. November 10-17 2012. A330-200 was clean the seats were comfortable the inflight entertainment system was excellent the food acceptable and the cabin crew attentive. We paid the extra $100US round-trip per person for bulkhead/emergency row seating. It was well worth it. Row 11 A/C has excellent legroom. A draw back is that the entertainment monitor is between the seat and has to fold up as there is no seat in front of you. I would recommend Aer Lingus in the future.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Campbell","United Kingdom","2012-11-22","Glasgow to Orlando via Dublin. Excellent service for the second time this year. The short flight Glasgow to Dublin is on a prop plane but is perfectly adequate for the short distance. Dublin-Orlando includes good entertainment food and most courteous cabin crew. A330 was very clean.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","L Santiago","Spain","2011-11-13","Madrid-Moscow-Shanghai. Madrid-Moscow flight new and spacious A321 no inflight entertainment food ok but drinks only served before the meal and not with the meal. Good connection in Moscow. Moscow-Shanghai on Airbus 330-200 good inflight entertainment best row is 24 with more leg space. The seats on the side are more expensive but the ones in the middle are free of charge. Same problem with drinks here. Return flights the same I would recommend - good value for money.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Colin Smith","United Kingdom","2011-11-12","LHR-SVO-PVG returning PEK-SVO-LHR. Nice A321 to Moscow with good meal. Sheveremeteyvo Airport Terminals DE and F now interlinked though website states still bus link. B767's are old and on boarding it was noticeable that the interior had not been refurbished. Once airborne the service and food excellent. The seats were comfortable and the overhead TV had some good films. Return flight from Beijing on new Airbus A330-300 very pleasant and comfortable. Good personal seatback entertainment system with very wide screens for economy class. Lots of choice though some movies not up to date. Food good again. A321 to LHR only half full cabin crew pleasant and attentive food fine and only problem was that cabin lights not dimmed for night flight.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","G Cleaver","United Kingdom","2011-11-07","Return flight London Heathrow to Moscow Sheremetyevo. The outward flight started off good. We left on time and the plane was new and comfortable. The food is of a good standard. However once we landed at Sheremetyevo it was a whole other story. Due to weather we had to wait just yards away from our gate because there was ice on the ground. The plane was very stuffy and I think it took an extra half an hour until we finally stopped at our taxi gate. On the inward flight it was much better. Very quick and comfortable.","","","Economy","","7.0","5.0","4.0","5.0","2.0","","","4.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","T Conti","South Africa","2014-09-28","CPT-GBE GBE-JNB. First flight a clean Bae146 in very good condition half empty with loads of leg room. Food excellent for an airline and service find. Second flight on an equally clean ATR72 with equally good snacks. All flights on time. Much prefer them to SAX or Airlink!","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Jennifer Fuller","United States","2014-09-17","I will never fly Air Botswana again. Warning to anyone who is considering flying with them: if you expect even mediocre customer service do yourself a favor and stay away. We were supposed to fly from Maun with Air Botswana to land in Johannesburg landing at 4 pm with a full four hours to spare before our long haul flight back to the US via Delta. When we arrived at the Maun airport chaos had ensued. What appeared to be a huge tour group had the spotlight and despite reaching the front of the line to check in we were completely ignored as the attendants told us they needed to tend to others first. Service was exorbitantly slow as there were only 2 attendants who were hand writing boarding passes. After an hour of waiting we were told the flight was oversold and we would not be getting on. We’re convinced that although we had booked our flights 6 months earlier we were bumped along with about 20 others from the flight in favor of the tour group. You can imagine the hysteria as the majority of the 20 had connecting flights in Johannesburg. The attendants assured us that we would get on another plane that was routed to Cape Town but would first stop in Johannesburg to drop us off by 6 pm. We found this odd but at that point had no other choice. It was only after we boarded the plane that we discovered we were instead going to Gaborone and from there another plane would take us to Johannesburg immediately. When we reached Gaborone the Air Botswana rep was extremely confused why we had arrived and told us we had been lied to and would have to wait another 1.5 hours to take off. Not surprisingly the flight was further delayed so we finally arrived in Jo'burg at 8.30 minutes after our second leg to Atlanta took off. We were extremely upset but told we’d be waitlisted for the next Delta flight out - which unfortunately was not for a full 24 hours. The real kicker? We were told you owe us $650 USD. Still can’t quite comprehend how they had the gall to say this to our faces but at this point nothing surprised us. No reps from either Air Botswana or Delta were available to give us a definitive answer on whether we’d be guaranteed to be on the flight so off we went to a local hotel in hopes of returning the next day to get everything straightened out. The people who work for this airline not only have the poorest customer service skills I have ever witnessed. When we arrived on day 2 to try to check in to Delta we were told we only had a 50/50 shot of getting on the plane. There is one flight per day and subsequent flights were all booked solid. We were beginning to think this nightmare might continue on for days and days. Surely there had to be a carrier going to any city in the US that could accommodate us. There was. Two in fact. However Air Botswana would need to book it for us – and they flat out refused. We were only able to get on the Delta flight thanks to their management; the Air Botswana rep was never to be heard from again. I could not be more appalled at the way Air Botswana operates.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Heinz Haffner","United States","2014-09-28","I am a 1.8 million miler with Delta and have flown millions of miles with almost every Airline in the world in Economy Business and First Class. We recently paid $10000 for two Business Class Tickets from LAX to Dusseldorf with Air Berlin because we wanted to fly on the same air line as family members returning form a visit - never again Air Berlin. It took more than combined 14+ hrs on hold on the phone to confirm our flights. They never answers our various email complaint forms I filled out. Their business class seats are small just like Comfort Economy seat  even so the decline to a full bed but you may fall out when you turn around. Food is average and overall service ranges form very bad to average. Never again.","","","Business Class","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Owen","Australia","2014-09-28","My wife and I recently flew from Munich to Berlin-Tegel then Berlin-Tegel to Paris-Orly. The connection was only 40 minutes so we knew things were going to be tight but that's how AB booked us. Things went downhill fast when some genius in ground services let 4 band members board the plane with their instruments (guitars etc). It was a full flight and I'm sure everyone here knows how little room there is in the overhead lockers these days. Where did they ever think these guys would be stashing their guitars etc? Anyway surprise surprise there was nowhere to stow them and the passengers were offloaded. Delay caused - 20 minutes plus. Then when we arrived at Berlin we were informed that the connecting flight was aware of the delay and to make our way to the gate as quickly as possible. Problem was the connecting flight was leaving from another terminal which meant a 500 odd meter dash and another set of security check points. Luckily my wife and I are moderately fit and got there reasonably quickly. I looked at the plane through the glass and could see it sitting there with stairs still in place. I presented our boarding passes to a very disinterested woman slumped behind the desk. She casually scoffed/explained that as we were late they had offloaded us and there was no way of getting on the flight. Knowing enough about the words 'offloaded' I didn't bother arguing and I realised there was no reversing the situation. We walked all the way back through security back to the other terminal and were told there was no way of getting to Paris that day as all flights were booked. They put us up in a cheap hotel in Berlin (without our checked baggage). Certainly the worst service I have experienced from an airline and not one I would risk again by flying them in the future.","","","Economy","","2.0","4.0","1.0","2.0","3.0","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Mutschler","Germany","2014-09-22","Return from Faro to Dusseldorf. Check-in in Faro was quick even with only 2 check in counters open. Got seats in back of the plane. Check-in staff nice. Plane boarding was quick and not a hassle and on time. Take off on time. Service on board was great very nice crew. Got one coffee one water and one nice beer for some change. Free movie shown on overhead screens and again a lot of legroom. Cockpit crew provided us with nice information like seeing Paris at night from the sky. We stopped on the tarmac so deplaning was via bus to terminal which took about 45 minutes due to bus queue on terminal. Baggage took about 1 hour before on the belt. With out that mishap Air Berlin is a great airline.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Sharon Denne","United Kingdom","2014-09-18","Abu Dhabi to Phuket AB7424. My husband and I flew from Heathrow with Etihad and they were brilliant and can't fault the flight but from Abu Dhabi to Phuket it was awful on Air Berlin. No leg space and when the seat in front reclined you couldn't eat your meal or view the poor selection of video. We had one poor meal which consisted of a roll and not very appetising considering this was a six hour flight this was appaling we only had one hot drink with this I asked for a hot drink later and was told brusquely no. Our roll was practically thrown at us as well. Customer service was non-existent. Etihad need to reconsider their flight partner as this has put us off.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Alan Sargeant","Australia","2012-05-07","Bangkok to Almaty. Excellent flight friendly and helpful flight attendants. Cabin crews English is getting better and more than adequate for a foreigner travelling with them. Food was good but could have been a little better. Seats good - not quite a bed but allow you to stretch and sleep. Portable hand held entertainment units not so good compared with other airlines. I upgraded at airport and this represents excellent value. Pre-booked business class is not good value.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Y Badikova","Kazakhstan","2012-04-24","ALA-AYT-ALA. Very polite and professional staff onboard. Excellent serving of special meals as ordered at booking and excellent care for children and aged passengers. I would recommend providing more toiletries (hand lotion combs etc). If possible please consider other supplier of noise-reducing earplugs those available in the passenger's pouch now don't reduce the noise and pressure discomfort in the cabin.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","J Briggs","United Kingdom","2012-04-04","Excellent recent flights great selection from inflight service. Very friendly attentive and polite staff. Flights were on time and very comfortable good connections modern aircraft and all in all a great flying experience.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","A Bergmann","Switzerland","2012-03-29","Four flights IST-ALA-TSE-ALA-KUL. All 4 were on time excellent service by cabin crew very good food and drink selection - both on domestic and international legs. Good seat comfort (cradle seats on shorter sectors angled lie flat on B767 to KUL). The only disappointment was the lounge in ALA which is basically a bar and you get a voucher for a soft drink plus a snack.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","C Welton","United Kingdom","2012-02-25","Business class to Beijing return from Almaty. Service was good and staff friendly. Better food better wines even cold champagne now. Staff are the airlines asset. They are informative polite and helpful.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Morgan","United Kingdom","2012-11-16","Cardiff to Dublin evening 11th November. ATR72 looked relatively new bright interior due to LED lights. Seating very cramped more than other ATR 72's I have flown bearable for one hour. The first and second rows have facing seats which were occupied by 2 drunk women. They managed to buy a round of drinks from the drinks trolley and continue their celebrations. The landing was smooth and on time we turned off the runway quickly to reach the stand. Whilst waiting to disembark one of women wore the pilot's jacket as her friend took photographs All the action should be captured on the plane's CCTV. Certainly a different form of in flight entertainment!","","","Economy","","6.0","2.0","4.0","0.0","1.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Sheila Buddle","Ireland","2012-11-13","Cork-Glasgow route (operated by Aer Arann) on 24th Oct - not a pleasant experience. Flight was 2hrs late leaving - explanation given was the plane was late arriving. Departing Glasgow on 29th Oct was again nearly 2 hrs late (no explanation given on this occasion). Every time I have used this route it is delayed and speaking with other passengers I am not alone! The aircraft is always dirty - coffee spills down the seats/walls seem to be a permanent fixture and added to that the dirty magazines and paper wrappings left behind in the seat pockets. If I had a choice I certainly would not recommend this route to anyone.","","","Economy","","2.0","2.0","4.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Valerio De Ambroggi","Italy","2012-11-12","Milan - Dublin - New York and back. All the flights were on time at departures and arrived at destination before scheduled. The crew were professional and friendly and the flights uneventful. The A320 have very comfortable seats economy A330 is a bit short of space for long haul flights but inflight entertainment and the service were ok considering the low fare paid.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Shapurko","Canada","2011-10-31","JFK-SVO-CDG and SVO-JFK. A330 New York-Moscow excellent new and seats were good (2x4x2). Travelling with my wife it was convenient to have the seats to ourselves without someone else next to us. A320 Paris-Moscow just okay nothing extraordinary but not bad (3x3 seating LCD screens in the row). Personal IFE with good selection of movies in Russian and English on JFK-SVO. They served a hot meal with alcoholic beverages plus usual assortment of soft drinks even on flight Moscow to Paris. As someone who'd flown Aeroflot over the past 20 years they have changed for the better over the last couple of years - and are by far the cheapest option to fly from NY to Moscow.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Benni Brenner","Germany","2011-10-26","SVO-LAX NYC-SVO. Both A330's interior looked run down and seats were dirty. Toilets were not cleaned during the flight. The food almost the same as I had two days before on a SVO-MUC-SVO.","","","Economy","","3.0","3.0","2.0","3.0","4.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Burns","Germany","2011-10-22","Peking-Munich in Business. A good experience. New A330/A 319 planes clean and good seats. New lie-flat seat on 330 wasn't really flat but perfectly fine for a daytime flight. The real surprise was the 319 which has ""proper"" business class seats even on this short three-hour flight (i.e. four seats in a row rather than the usual six seats with the middle seat kept free). Good selection of food and drinks. Plenty of IFE (about 50 movies to choose from and on-demand even on the short-haul sector). Most staff didn't speak too much English but perfectly fine to get the job done. The only letdown was Moscow airport. Yes the terminal building has been refurbished to international standards but the many uniformed people barking at you in Russian and the organisational chaos are still a nuisance. No customer service culture there. I chose Aeroflot on price and got very good value for money.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Lucia Okumura","Australia","2014-07-15","Fantastic Service. Booked from Australia for Jo'burg to Maun flight. Kept great communications for any changes and even transferred me on a SA flight no extra charge for my Kasane-Jo'burg leg when I explained about connection time with my Qantas flight due to schedule changes without having to be asked and emailed me back a new booking. Great service nice snack on a short leg clean modern plane on time friendly ground staff. I hear things might have been different a few years back but certainly my experience was very good and would fly with them again.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","P Drysdale","Botswana","2013-09-24","Francistown - Johannesburg 16 September. Good short flight efficiently run with good crew. On time and no problems.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","J Kemp","France","2013-09-01","In August Johannesburg to Maun and Kisane to Johannesburg. Both flights were spot on time. Service on board was fine with drinks and light snacks served for the roughly 2 hour flight in each direction. Aircraft's were in good shape and the seats comfortable for this type of trip. Check-in in Jo'burg was easy and very quick. Check- in in Kisane was a breeze as the airport is tiny. All in a good experience and a great way to enhance your Botswana experience.","","","Economy","","10.0","5.0","4.0","3.0","1.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Mutschler","Germany","2014-09-14","Flew Dusseldorf to Faro Portugal. Check-in in Dusseldorf was really nice got seats in row 9 with window. Check-in staff nice and polite and helpful. Plane boarding was quick and not a hassle and on time. Take off just 10 minutes late due to emergency landing of a 4U plane. Service on board was great very nice crew. Service with the Sansibar-Snack was nice we got a Currywurst with roll and two nice bottle of Pommery champagne for a little extra but it was nice to have that. Free movie shown on overhead screens and a lot of legroom. Cockpit crew provided us with nice information. We got jetbridge at Faro so deplaning was nice and smooth again. Baggage was on time on the belt. So this is a great airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Karten","United States","2014-09-09","Aug 23 from JFK to TXL and again on Sep 03 from TXL to JFK. Our Eastbound take-off was delayed 2.25 hours due to “ mechanical difficulties but the flight going back to JFK arrived a few minutes early. AB has a problem with space which is in short supply. I am average height and weight yet I could not walk in the aisles without turning sideways. A passenger in front me on the Eastbound flight reclined her seat and made the space issue more critical. Seats are narrow and seat belts date back to 1968. Staff are friendly and polite but refuse to recognize that some passengers do not understand German. Food quality surpassed my expectations saluting the American Cuisine on the Eastbound portion. The meal quality on the Westbound portion surpassed that of Business Class food on other carriers!","","","Economy","","5.0","1.0","4.0","4.0","4.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Schmidt","Germany","2014-09-09","This was my second time on AB after a short flight to Crete in 1997. To make a long story short - the 2 biggest issues were: The narrow space between the seats Ryanair has more space! That would be OK on a 2-3 hours flight but not 12 hours (TXL-AUH-HKT and back). Terrible. I am 1.88m and did not know how to sit. Customer service: I do not know if the flight attendants earn enough or have zero training because they have no idea about customer service. At the end of the day I do not care - I want the best service for my money and I have to say that I have never - and I have been to almost 80 countries - experienced such unprofessional often rude stewards. Two examples: I ordered special meals and on 2 of the 4 flights there were problems with it and the AB staff screamed the information about my special meal throughout the cabin. I went to the kitchen for a second beer. The lady gave me a lecture in a very rude undertone that the supplies have to suffice for the return flight from HKT to AUH as well. All this and more has never happened to me before. The result for me is: AB and AUH never ever again. AUH is a mess too - everything is totally unorganised and everything works like on a bazaar. I know DXB and DOH as well. DXB and EK are the best and I love to use them.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Clive Cottle","Germany","2014-09-09","Flew from Muenster Osnabrueck to Corfu 2nd August and returned 6th September 2014. As we had our dog and dog box we found the service by Air Berlin staff at both airports very helpful and my family are grateful for this service. We travel every year to Corfu for a long summer holiday and certainly shall use Air Berlin again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","P Butterworth","United Kingdom","2011-12-12","Amsterdam to Atyrau return. Using Air Astana many times (not just this route) I have found the flights to be very expensive and often delayed due to technical issues or weather plus chaotic check-in staff! However the flight itself is well above average in food flight entertainment and service. Taking into account the experience from arriving at the airports plus the cost of the flight one would expect a smooth journey per se. Unfortunately this is not the case! Being a state airline and promoted as such there is a lot of room for improvement in this area.","","","Economy","","2.0","","","","","","","1.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","D Olsson","Australia","2011-10-02","Almaty-Astana return and Almaty-Abu Dhabi and all flights were fine. Check-in cabin service average food basic no delays. The Abu Dhabi flight was in an A320 though so entertainment and facilities were limited. It's like a lesser western airline but they do seem well-organised and have a good website. The only problem I had was caused by Etihad. I booked a codeshare through the Etihad website as it was the same price but included a bus to Dubai. However the bus departure time on my ticket did not exist and had never existed. I had to wait 3 hrs for a bus. If they had provided accurate information I would have made alternate arrangements.","","","Economy","","6.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","B Lohse","Kazakhstan","2011-09-10","Almaty to London. The service was pleasant and efficient KCTV was handed out as soon as seat belt signs went out so the time waiting for drinks to be served passed quickly by. As for the new wine selection this is good now that imported wines are included. The change from my first flight (Nov 2007) to now is positive.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","M Foote","Russian Federation","2011-09-05","GUW-TSE-SVO. I flew for business in Economy class and was impressed how professional the service was. The food is ok there was IFE via a small flip-down video screen and headsets were handed out to all passengers in time. During the flight from TSE to SVO they issued a travel pack (flight socks blindfold comb). I did have a complaint with the customer service from one member of the cabin crew and requested a comment form which was handled professionally by other members of the crew.","","","Economy","","7.0","","","","","","","1.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Cahill","Ireland","2012-11-12","Alicante to Dublin on 27/10/2012. Although the flight was a little late leaving Alicante due to slow loading of passengers and hand luggage the actual journey was a pleasant experience. I thought all the staff were friendly and courteous. Arriving into Dublin well after midnight all the staff were still smiling and pleasant as passengers disembarked. I will travel again with EI as long as staff continue to smile and look like they care about passengers.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Cathy Pettersen","United States","2012-11-08","We flew United from Seattle to Chicago so was dreading the long flight to Dublin. Flight attendants were nice and helpful and much to my surprise the food wasn't half bad. Comparatively speaking the seats were comfortable; certainly roomier than those on United. Upon boarding each seat had a pillow in it and there were free movies and TV programs to choose from. Landed in Chicago 45 minutes early.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Maher","Ireland","2012-11-07","Stockholm - Dublin slight delay but comfortable plane and the usual friendly staff. Please Aer Lingus enforce the carry on bag limits it was a full flight and nearly every passenger was hauling on a wheely suitcase. Those of us who had checked in luggage were asked to remove coats and duty free purchases from the overhead bins so that these suitcases could be accommodated which is both annoying and unfair!","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McCracken","Ireland","2012-11-06","Dublin - Boston Return. Both flights on time. Great to clear USA immigration in Dublin. Inflight service outbound efficient but staff not as friendly as normal. Inbound staff excellent nothing too much trouble. Inflight entertainment good but on return had to ask for it to be turned on for the whole aircraft. Staff forgot. Then it had to be rebooted. All told took an hour before the IFE was up and running. All flights on time. Seats standard economy seats but comfortable enough. Great to be domestic flight into the USA. Took 15 mins from getting off the aircraft to kerbside.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","R Langford","United Kingdom","2011-10-19","I booked a London to Tokyo flight via Moscow as it was the cheapest fare and the journey time was good. We booked vegetarian meals and confirmed these via the booking agent Opodo. However when checking in it became apparent we had no vegetarian meal. The stewards on the first leg were great and rustled up a vegetarian meal for us they were good and I started to wonder what all the bad reviews were about. However during the next leg it was obvious - the staff never smiled and were not helpful with our vegetarian request. The inflight entertainment was not great a few new movies - it was a laugh to see movies from the 70's though. The return leg was not great we didn't even bother asking about the vegetarian meal as I couldn't face the stern expression on the steward. It was not a pleasant journey. Aeroflot is much cheaper than other airline and I would recommend it as it did the trick we arrived safely. So if you are happy to forego smiling staff have a passion for old Russian films and do not want vegetarian food you will love Aeroflot!","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","3.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Depaepe","Belgium","2011-10-16","BRU-SVO-LED PEK-SVO-BRU. Short haul flights with A320. Lots of legroom new planes. Long haul flight with new A330-300 legroom ok but bad seats who got pretty painful after a while good IFE with pretty good selection of movies. General comments : staff is good but not too enthusiastic. Food average. You have to pay for alcoholic drinks on long haul flights (alcohol banned on some flights).","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","S Close","United States","2011-10-13","Moscow DME to Saint Petersburg. Check in was easy. Friendly smiling cabin staff who could communicate at a basic level in English. They passed out candy before takeoff and a mid-flight snack of tea/coffee apple juice and some sort of wafer dessert - distributed newspapers as well. Seating was comfortable with plenty of room.","","","Economy","","9.0","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Pawel Zygadlo","Taiwan","2011-09-25","Seoul-Moscow-Warsaw return. Great fare (just 845USD roundtrip) great food onboard. Some delays on both legs but that didn't bother me much. Good news is that Moscow airport has been renewed Wi-Fi and clean air (smoking allowed only in special cabins). They've banned alcohol on board so no more drunk passengers and fights for seats!","","","Economy","","8.0","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","B Janis","France","2013-01-08","Like Eric said I don't understand the bad reviews. I have flown the Maun-JNB flight many times and everything has been great. Never had any delays. The last comments are from 2011 and 2010 and now I think they have a brand new fleet. My flight was nice - not the best aircraft.","","","Economy","","8.0","","","","","","","4.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Eric Livingston","United Kingdom","2012-05-13","We flew Maun-Johannesburg. Despite the reviews here I was pleasantly surprised. The plane looked new and the leather seats were comfortable. The 2 cabin crew were ok. The plane left on time and landed on time 2 hrs later.","","","Economy","","8.0","","","","","","","4.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Anthony Tiagonce","United States","2011-06-23","Maun-Johannesburg. Short 90 min flight on what appeared to be newer BAE 146. Interior had nice leather seats and the legroom seemed quite good for economy. The flight attendants seemed indifferent (almost as they were being bothered) as they just plodded through the flight. The only problem with the flight was the hot cabin. I had to ask the flight attendant twice before the temperature was lowered to less than an inferno. Apparently on the BAE 146 the cockpit controls the cabin temperature - not the cabin crew.","","","Economy","","4.0","","","","","","","1.0","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Justin Bell","Spain","2010-12-13","Air Botswana to and from Johannesburg and Maun. The staff were friendly and outward journey JNB-Main was fine. The return journey was chaos! To start with the check-in at Maun airport was chaotic. The lounge was completely full of passengers trying to check in. Air Botswana had chartered another aircraft and upon boarding some passengers had no seats so they were told that they would have to catch the next flight. Once aboard they told us that the aircraft couldn't take our bags and that they would be in JNB on the next flight (apparently 2 hours later). I was connecting with a flight to Europe and if I had known that earlier I could have labelled my bag accordingly and I might have tried to check my bag through the whole way. I felt sorry for the staff as they were polite and tried hard to appease the passengers. They couldn't take the bags for safety reasons which is fair enough. The problem was that they knew this before we boarded the aircraft and chose to tell us once we were aboard. We flew via Gabarone to refuel. Then in Johannesburg a representative met us at the luggage carousel and told us that our bags would arrive tomorrow! At least he was there when our flight arrived and not when the supposed next flight was meant to arrive 2 hours later. However that was a bit of a shock for some of the passengers as Air Botswana must have known this in Maun. He took down all our details and where we wanted our bags sent if we weren't staying in Johannesburg. I honestly didn't expect to see my bag again. Three days later at home in Spain an Air Botswana rep phones me and asks me which airport in Spain I want my bag sent to! Zaragoza is 1.5 hours drive away and the nearest airport. My bag arrived there 2 days later. If any other airline flew between Main and Johannesburg I would try them. I think Air Botswana needs some competition!","","","Economy","","4.0","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Goddard","United States","2014-09-01","We flew ORD to TXL on July 31 and TXL to ORD on Aug. 18. After years and years of flying with UA and having to transfer in Europe it was a relief to fly non-stop to Berlin. The cabin was clean the staff was very helpful and the food was quite acceptable. The seats were comfortable. We had requested wheelchair assistance at both ends and it was ready and waiting.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Glenda Vogelpoel","Germany","2014-09-01","17/8/2014 Berlin Tegel to Dusseldorf AB6445. Dusseldorf to London Stansted F7 276 (with Etihad) 17 August. Our family have travelled with Air Berlin for years mostly within Europe no problems except now they have an inefficient incompetent partner for the route Dusseldorf/London Stansted called Etihad operated by Darwin airline based in Switzerland. Etihad is never on time and 17 Aug flight from Dusseldorf was first delayed by 2 hrs then another 1 hr + then cancelled. That made 2 flights that day cancelled no reason given at the gate. Air Berlin say they aren't responsible and there was absolutely nobody to help reschedule flights. Etihad Regional NEED to be represented at both airports because there was no staff whatsoever so no customer services to help any of the many passengers.","","","Economy","","7.0","4.0","3.0","4.0","0.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Tim Page","United Kingdom","2014-09-01","8th Aug 2014 London Stansted to Dusseldorf AB5825 and then 9th Aug Dusseldorf to Cancun AB7416 and return 23rd Aug Cancun to Dusseldorf AB7417 and Dusseldorf to London Stansted AB5826. Really good long haul cross Atlantic flights kind and helpful at staff check-in and for in-flight service. Good meals with drinks brought round in between. Planes seemed new with fresh seating and USB ports on the media screens. The short haul Stansted to Dusseldorf parts were delivered by Etihad Regional and again good in-flight service. The only slight negative was the time to check in on return they opened it 1.5 hours pre flight and completed 45 mins before the flight with only about 30 people in line the slowest check per person I've ever known. However Dusseldorf airport was lovely and smart for the wait time between flights. Avoided US Immigration hassles/poor customer service by flying Germany to Mexico.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Kendall","United Arab Emirates","2014-08-26","We flew from Abu Dhabi to Phuket with two little ones. Flight was a bit shaky due to monsoon season nothing that captain could do about it the aircraft was new clean food was fine crew very attentive especially the young male attendant on the way back who was superb. The seats were fine too but when the person in front reclined his seat there was unfortunately not much space to move especially with the little one on your laps. Overall it was very pleasant experience and we will fly with Air Berlin again.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Alan Sargeant","Australia","2011-07-27","Bangkok-Almaty (Business) Almaty-Astana-Novosibirsk. The Business Class was very good and liked the beds. There was plenty of space but would prefer truly flat beds. Friendly check-in in Bangkok and food was better than expected. Allowed to stay in the Business lounge while I waited for the connecting flight to Astana. Business lounge in Bangkok was very ordinary and toilets were in a different area. Almaty-Astana-Novosibirsk. Everything was adequate and better food than I expected. These flights were still full.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Nina Khan","United Kingdom","2011-07-20","London-Almaty. The best direct flight between London and Almaty. Service is very good cabin crew are all well presented and professional. My only criticism is that I found the selection of wines quite limited. Everything else was as you would expect from a leading international airline boarding inflight entertainment landing etc. I have been a customer of Air Astana for the last 10yrs and can say that services planes and routes have all improved.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Alexander Blair","Kazakhstan","2011-07-13","Friday night back to Almaty they did brilliantly. Excellent selection of drinks served by staff who knew how to mix them well prepared fresh food friendly and professional cabin staff newish plane comfortable seats  good music selection (I even have to admit I found the crass candid-camera-esk overhead TV amusing too then off the aeroplane and out of the airport and into a taxi in 5 mins max.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","L Treherne Pollock","United Kingdom","2011-07-13","London-Almaty and this airline seems to get better and better. It was streamlined and helpful from check-in to arrival. The staff were unfailingly polite and helpful and did everything possible to make my journey pleasant. It took me a short while to work the seats but I slept very soundly when I had. There is plenty of space and it was an extremely comfortable way to get to Kazakhstan.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","B Murg","China","2011-07-08","3 flights over 2 weeks (Almaty-Astana Astana-Almaty Almaty-Delhi). Computers at check in down no assigned seating every man for himself. Quite tall had reserved exit row was told to ""stand at the gate"" to be the first one on to grab the seat. However they boarded 20 people into coach ahead of us and the exit rows ended up being filled by families with kids. Changed ticket received confirmation via email arrive at airport to be informed ""Yes we sent a confirmation but you needed to come to our office to get the ticket."" Upon informing them that they sent the e-mail at 10 pm and the office would be closed they informed me I should have driven from central Astana to the airport to do it. Entire day wasted in Astana airport eventually placed on a late afternoon totally packed flight. Guaranteed exit row instead given tiny seat with zero leg room. Food absolutely dreadful. Staff spent most of their time sitting in the entirely empty Business Class section watching movies and telling passengers on the full flight not to use the Business Class bathroom.","","","Economy","","","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan O'Connor","Ireland","2012-11-05","DUB-LIN and VRN-DUB - The usual Aer Lingus service. On time clean planes friendly FA's. Quite happy that they are enforcing the carry on luggage rule as planes now get off on time. I don't know why people are complaining about having to pay for food. Most EI flights are 2.5 hours or less. Eat before you leave or else bring your own food and stop complaining. I'm very happy with them and will continue to use them. For the fare you pay (if you book well in advance) I have few complaints about the service.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","E O'Sullivan","Ireland","2012-11-05","We were stranded in JFK on 31st Oct after our airline (a large American) had cancelled our flight for the second time as a result of the Super storm Sandy. The only flight they could re-schedule us for was on 8th Nov and the only customer service they offered was a card with a telephone number. We approached the Aer Lingus staff in JFK who despite having no obligation to help us said they would see what they could do. In the end they managed to accommodate us on their flights and got my family back to Dublin The Aer Lingus staff on the day showed customer service at its very best.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Craig Cutts","United Kingdom","2012-11-03","Heathrow - Dublin - Heathrow same day return originally booked BA but missed flight so changed to EI fairly clean A320 in both directions fairly clean with adequate seat comfort and space. While it was a last minute booking I'm afraid the service offered for the £570 I paid for the return ticket was abysmal! Only a short 1hr flight but nothing in the way of service not even a glass of water without having to pay for it. The saving grace was because I bought a full fare Y ticket I was allowed to use the lounge both at Heathrow and Dublin which where ok.","","","Economy","","4.0","3.0","3.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Michael Mertaugh","United States","2012-11-01","We flew yesterday from Geneva to Dublin. The plane was two hours late; overhead luggage racks were full when we boarded and there were hefty charges for any food or drink aboard the flight. It also took unnecessarily long to serve passengers because the crew had to collect money and discuss food selections from all passengers who wished to eat or drink. There were no charges (yet) to use the toilets.","","","Economy","","","2.0","1.0","1.0","0.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Robert Preston","France","2011-09-25","I just returned from a tradeshow in the Ukraine. Aeroflot offered the best fare and connections from Nice (via Moscow) so I took a chance - begrudgingly. Brand-new airbus aircraft smiling cabin crew leather seats and plenty of legroom. The crew came and greeted me to thank me for flying them - a nice touch. The food was good - even in Economy. Shrimp smoked salmon a lovely cod dish - very unexpected.","","","Economy","","10.0","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","D Vasilenko","Russian Federation","2011-09-19","LED-SVO. During this one hour journey the crew managed to serve newspapers drinks (with coffee/tea) plus a nice sandwich. New A320 everything went smoothly. Recommend on this busy route between 2 Russian main cities.","","","Economy","","9.0","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Simons","United Kingdom","2011-09-18","LHR-Moscow. On arrival asked if possible to have an exit row seat. Was advised of a €45 charge which was then waived which was a nice start. Aircraft then boarded one hour late and one hour taxi/waiting to take off which made it 2 hrs delayed. Cabin crew efficient but poor command of English. Good leg room/comfort with food as expected on an Economy ticket although alcohol has to be paid for.","","","Economy","","7.0","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","T Gilmore","Japan","2011-09-10","Istanbul-Moscow-Tokyo (Narita) Economy. Was not expecting much when I purchased the cheapest one way ticket I could find. Check-in at Istanbul despite having a 20 mins wait was friendly and easy. Flight to Moscow delayed 30 mins but the cabin interior was clean and brand new if a bit spartan (no inflight entertainment). Still the seats were comfy and the flight attendants courteous. Moscow-Tokyo leg was great. The seats were comfortable flight attendants friendly and everything went smoothly. My only real complaint is that the choices on the inflight entertainment on this leg were slim but at least it was there.","","","Economy","","9.0","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","D Miles","South Africa","2010-11-21","Maun to Jo'burg. Got on plane and when arrived in Jo'burg our luggage did not. No ones did. Found out afterwards that if it is hotter than 40C they will not take luggage if plane is full. Wish someone would have informed us. We didn't get our luggage back until Zanzibar 2 days later and many frustrating moments in between. Tired plane needs an overhaul or the insides redone. They had a quick stop (which was not on the itinerary or the ticket) in Gabone. It was to turn staff over or something but couldn't get off plane and the 10 minutes turned into 40 without AC doors opened and +40C.","","","Economy","","4.0","","","","","","","1.0","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Mahul Shah","Kenya","2009-06-24","JNB-MUB return. Tried to check in early in JNB and was told to come back later as the BP staff had not started working in the luggage area and the check in staff member thought our bags might get pilfered (liked his honesty). The flights both ways use the new ATR 2-2 seating which was comfortable and adequate. To MUB there was a sandwich service with drinks followed by a 2nd drinks service. From MUB there was just nuts with a drink service. On arrival we were told to sit till we were instructed to stand and they were very strict even after the door had been opened.","","","Economy","","7.0","","","","","","","1.0","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Wayne Anstey","","2009-05-06","JNB-GBE-JNB. Pleasantly surprised with the flights on ATR's considering we were in the middle of RTW FC Oneworld - unfair comparison. Cabin crew were OK certainly as good as I would expect. The aircraft must have had new paint recently as they looked quite good in and out. Didn't expect to be flying them no spare pages in passport so SA wouldn't allow me in country.","","","","","3.0","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","S Lewitton","","2009-03-01","Maun to Johannesburg. What a terrible experience. The plane was in disarray & dirty. The cabin staff were dishevelled & not serious. I will never fly Air Botswana again!","","","","","1.0","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Mahul Shah","","2008-06-20","Johannesburg - Maun Economy Clas BAe-146. On arrival at the airport we engaged the services of a porter. We had 2 rucksacks and 2 camera bags. I paid him around ZAR30 (USD4) and it was well worth it. As we had bought goods in Johannesburg and wanted to claim back tax I told the porter and he zipped us off to a Customs Counter that had no queue (we passed others that had at least 7 people waiting in line). We cleared Customs in no time check in was fast immigration and security had short queues and it took around 15 minutes to get the VAT refund processed. The aircraft was a BAe-146 - load was around 30% so we had 3 seats to ourselves. We were served a drink and a very small sweet roll. Maun airport is a small building with 1 immigration line and a bench where your bags get delivered to. Customs a breeze.","","","","","4.0","","","","","","","","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Dilip Rajagopalan","United States","2014-08-03","Air Berlin takes low cost to the max - we will never fly with them again. 3 of us flew from Heraklion to JFK via Dusseldorf on July 20th. After checking in online the previous evening we arrived at Heraklion airport 2 hours early to drop off our bags. There was no separate bag drop line and we were at the very back of the check in line. AB was trying to check in 350 passengers for 2 flights using only 2 counters Each group would take 10-15 min to be checked in - a total nightmare. By the time we got to the counter it was 10 min past departure time the PA system was calling our names for boarding and we hadn't even started the check-in process. By some miracle we made it onto the plane but our bags didn't. When we got to JFK we filled out the lost bag paperwork and headed home thinking we'd get the bags in a day or two. We finally got 1 bag 5 days later and the other two 8 days later.","","","Economy","","","2.0","3.0","3.0","4.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Kwiatkowski","Poland","2014-08-02","Very comfortable leather seat. Quick boarding at TXL. They gave snacks and drinks during the flight from TXL to VCE. Very polite and friendly crew.","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Pisoncik","United States","2014-07-31","Hard to rate Air Berlin as a whole since we never got on the plane. Our complaint is about the people who work at the Air Berlin counter in Zurich Switzerland. We arrived 40 min. before departure and were told that they couldn't check in our luggage because we were 20 min. late. We asked if they could send our luggage on the next flight we were told no because it must go with us. Our dilemma was to lose our luggage or lose the flight. They were very uncooperative and unhelpful to 2 old travelers. One would expect more from the personnel at the counter aren't they there to help us instead of causing more stress. We rushed to Swiss Air and they boarded us with 30 min. before departure with our luggage. That's what you call a helpful personnel and a good airline!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","N Croft","Kazakhstan","2011-05-18","Atyrau to Almaty - friendly service with right amount of attention 3 meal choices excellent legroom great selection of music. Most comfortable.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","A Bowen","United Kingdom","2011-05-14","Business class from Almaty to Bangkok. The comfort and service was of highest standard and compared favourably with airlines with better reputations.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Martin Wallace","United Kingdom","2011-04-19","Amsterdam to Atyrau return – one of the most expensive flights per mile of any routes worldwide by any operator so you might think the flight would be special. Old aircraft substandard in-flight entertainment (the overhead TV monitor in my section not working and others with poor picture from what I could see) cramped full flight 2 of the 3 meal choices not available by the time the meal cart got to me all the wine with the meals gone by half way down the cabin bar service once per flight and grudgingly given using cheap local (to Kazakhstan) versions of spirits mixers and wines by unsmiling cabin crew.","","","Economy","","2.0","","","","","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Alan Sargeant","Australia","2010-11-27","Moscow to Almaty. This was a good flight it departed and arrived as schedules and the luggage was offloaded efficiently at Almaty. There was a slight hiccup with the check-in and I did not get the seat that I had pre-requested however I finished with a better seat. Flight service perfectly adequate and I was spoken to in English when they realised I was not a native Russian speaker. I had no problems on what was a comfortable flight.","","","Economy","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Alan Sargeant","Australia","2010-11-27","Bangkok to Almaty. Very full flight and a booking error in my row which resulted an upgrade to Business Class. Food and service quite friendly with some preferences being given to those who had paid full business class fares. Seats were comfortable recliners and I was a little surprised with the legroom. Service was good and the English better than I expected. Economy class gives value for money but I think that Business Class does not.","","","Business Class","","7.0","","","","","","","1.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C McCarthy","United Kingdom","2012-11-01","Travelled with Aer Lingus Regional (operated by Aer Arann) return from Birmingham to Shannon. Flights early in both directions. flight attendants attentive and friendly. Plane on outward journey was 23 years old! Seats were old and tatty but nonetheless clean and comfortable. Return flight on a modern aircraft which was in immaculate condition. Comfortable leather seats made the journey more endurable and the plane was spotless.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","David O'Sullivan","Ireland","2012-10-25","EI 638 to Brussels. Fly Aer Lingus about 2 times a month for both business and pleasure. Unfortunately not much pleasure flying with Aer Lingus and getting worse. At the gate there was a team of 5 identifying bags take off passengers and put in the hold. Despite my bag being within guidelines (I have measured it) it was confiscated. I was first told that it was too big when I challenged this I was told that it was a health safety risk and would not fit in the bin. Strange as the same bag has been on about 20 flights with EI. It was rude and humiliating treatment by the staff but based on many reviews here it is a common theme. When I got to my seat there was plenty of space in the bin. Arrived late into Brussels and then had a 40 minute wait for my hand luggage. People will be more forthcoming with bags if they are given back to passengers as they get off the plane - Air France and US carriers have no problems doing this If someone has a problem maybe it is because they have documents laptops etc which they would prefer not to go into the hold for obvious reasons. At this stage I will use Aer Lingus when I have to but if there is any reasonable alternative then I won't and certainly not for leisure flights. As an aside the cost of the flight was in excess of €500.","","","Economy","","1.0","2.0","1.0","0.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G McArdle","United Kingdom","2012-10-22","Flew Dublin to Rome in A320. Flight was on time staff pleasant and seat pitch reasonable. My only quibble was that in Row15 service arrives last of all.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","D Eyres","United Kingdom","2011-09-07","Heathrow to Shanghai via Moscow. London-Moscow flight was pleasant on a modern plane with plenty of leg room and as a short haul flight works well. However from landing in Moscow to reaching Shanghai was awful. Transit through Moscow is embarrassing - one desk with rude and unpleasant staff. I advise you to run off your plane if you have a quick connection because I have no doubt that they don't co-ordinate transit passengers and the plane would leave without you no effort made to fast-track those with short connections. One desk one security machine. The plane from Moscow to Shanghai was late and outdated with less legroom than the short haul flight from London no entertainment and food that was awful. Unfriendly cabin crew. Everything that could go wrong did go wrong. Yes it is cheap but there is a reason why it is cheap.","","","Economy","","","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","S Karthik","India","2011-09-06","Delhi-Barcelona. I could not check-in online so called up the airlines to find my flight was re-scheduled. My connecting flight had been rescheduled so that my transit took 24 hrs and they wouldn't provide any sort of accommodation. Moscow airport contains narrow corridors with duty free shops food must be paid with Russian money. There was free Internet but only in a few places with low wifi signal. Plane food was bland and mediocre. Average service.","","","Economy","","1.0","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Pascal Rollin","France","2011-08-24","Moscow-Delhi Economy. Cabin almost full helpful and smiling stewardesses despite demanding passengers regarding their choice of meals. Missed a glass of wine but no alcohol on this segment.","","","Economy","","6.0","","","","","","","","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","L Charpentier","France","2011-08-21","Paris CDG to Beijing Capital via Moscow Shemereteyevo. All flights were on time with good service on board. Inflight entertainment includes several films in French and meals were good. We flew A319 320 and 330 all in good condition.","","","Economy","","9.0","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","E Hammann","Australia","2011-08-02","Hong-Kong-Moscow and Moscow-Shanghai. I have to say out of all international airlines I've flown Aeroflot is the most out of date with their entertainment technology. The seats while old were leather and soft and I slept for the first time on a flight. Hong-Kong to Moscow was 1.5 hrs late due to winter storms. Trip to Shanghai was on time and the plane almost empty so every passenger could occupy an entire row. The food was average and the staff do not smile but that's just the culture. I would fly with them again one of the better airlines in the cheaper price bracket.","","","Economy","","7.0","","","","","","","4.0","1"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","O Dawson","","2007-07-26","Gaborone to Kasane and back. I found the aircraft to be fine - nothing spectacular but clean tidy and in order. Younger cabin crew staff tended to be friendlier and more outgoing whilst older employees seemed weary and even a little sullen. Inflight snack an odd cross between chicken sandwich and summer salad with neither emerging as distinct in itself. My overall impression was of an airline that does a functional job pretty solidly - no delays for me - but could probably add a little more to its approach to customer care. There are plenty worse in Africa!","","","","","","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Jeff Williams","","2007-01-21","Jo'burg-Maun-Jo'burg. Either we were lucky or Air Botswana are improving. BAe 146 in decent condition flights left on time and the crew were pleasant. The inflight snack was curious but as all Brit passengers are increasingly used to nothing at all this just isn't a problem. Given the flight time and distance our fares were reasonable though not cheap. May the improvement on our (and others') previous bad experiences continue.","","","","","","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Sandi Johnson","","2006-06-20","I travel Air Botswana frequently for trips around the country (as there is no other carrier) and what I cannot understand is the extremly high cost for tickets. I understand they have a monopoly but $500 for a 2 hour flight is absurd! When they do have 'specials' you can call the day they are announced only to find out those cheap seats have already been filled. And their prices compared to SA for flights to Joburg are also incredibly high ($400 for a 1 hour flight). So high that we never fly to Joburg but opt to drive for 4 hours and spend a night in a hotel which works out to a big cost savings although not a time saver. The staff are adequate (although customer service in all of Botswana is poor so it is adequate compared to that baseline)  but not the food. And the flights are frequently late especially leaving from Joburg to Gabs.","","","","","","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Ray Hughes","","2006-04-17","I have just returned from Botswana - my 6th visit to this lovely friendly country- and must strongly disagree with the comments regarding the quality of the cabin crew . I have always found them to be models of friendly efficient and helpful service. They seem to epitomise the character of the people I have met in Botswana- a ready smile and a genuine concern to help if they can. Air Botswana has an important role in representing this rapidly developing country- yes they must update their aircraft but they have a priceless asset - their staff. Take note Air France & Emirates with your indifferent customer relations.","","","","","","","","","","","","","0"
"air-botswana","/airline-reviews/air-botswana","Air Botswana customer review","Richard Woodward","","2005-09-23","Gaborone to Johannesburg. Not too bad at all. The Pula lounge in Gaborone although tiny is quite a comfortable spot to relax in before the flight. The ATR42 operated on the route is definitely showing its age and seats are fairly uncomfortable. Snack service consists of peanuts and biltong whereas competitor SA Express provides a full sandwich service on board. Crew were friendly - downside being arrival in Johannesburg - for aircraft to overnight in Johannesburg we were parked on a remote stand a good 10-15 minutes from the terminal building.","","","","","","","","","","","","","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Holster","United States","2014-07-29","Flew ORD-TXL-STR STR-TXL-ORD. Was nervous after reading all of the comments here but the flight was very good. The IFE was perfect small TVs on the back of every seat in economy with more than enough movies TV shows music and games. Food was decent enough for the price water was served periodically. 5 bathrooms: more than enough. Staff was pleasant enough. Only problem is that the 2 hour layover in Berlin Tegel was hell. Berlin-Tegel Airport is designed terribly and was under construction when I flew but that isn't Air Berlin's fault.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Jones","United Kingdom","2014-07-27","Flew business class from Berlin to Abu Dhabi. Outbound flight in the evening was good. Service was great. Flat beds great. Food was pretty poor though. I've tasted better 99p microwave made meals. Inbound flight - flat beds great. Service was awful. I echo comments made here about attendants wanting to get the job over and done with as quickly as possible. On top of that the breakfast was without a doubt the worst breakfast I have ever tasted. A McDonalds McMuffin is fine dining in comparison. So good hard product. Mediocre soft product.","","","Business Class","","5.0","5.0","3.0","2.0","4.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C O'Brien","Australia","2014-07-17","We flew Economy with Air Berlin as it was the only carrier that offered a flight from Naples to Stockholm at a good price and we were pleasantly surprised with the whole experience after reading quite a few negative comments in this forum. There was a 3 hour stopover at Berlin Tegel which wasn't great but no issues whatsoever with Air Berlin. Both flights left on time aircraft was newish and clean service was pleasant despite a fully loaded plane and they also threw in coffee and a sandwich. No inflight entertainment but hey on a 2 hour flight who needs it? We were very happy with what was delivered for the price (Italy to Sweden for just $200) and I wouldn't hesitate to use them again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Gregorn","Slovenia","2014-07-10","Flying Air Berlin OLB-TXL. Plane in a good condition and clean. Cabin attendants however very unpleasant and seemed just to wait to finish the job. Sandwich with cheese of very bad quality. Hope not to be in situation to fly them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","B Vincent","Australia","2014-05-29","I recently flew Gimpo - Jeju and Jeju - Busan and what a great experience! Fares were cheap included baggage and when I changed my flights to spend more time in Jeju I only had to pay the fare difference. The seats were the same pitch as Qantas (31"") flights departed close to schedule and drinks were served despite the short flight time. The only slight criticism I have is that their website is a bit tricky parts of it rely on Flash which may be why I couldn't get an English version to load on my mobile device also whenever I tried to put my passport details in I got an error - if this happens try selecting ""No passport"" this worked for me. I'll definitely choose them again if I'm flying their routes - great effort!","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","5.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","A Arriens","Netherlands","2013-11-28","PUS-GMP 737-500. The weather was deteriorating and we were caught off guard by a typhoon heading our way. We got rebooked for free quick and friendly service. At the gate the flights would all be cancelled. The flight was bulk loaded pilots ready. The first delay occurred as extra service agents were called to the gate and were providing information to the passengers. After an hour delay we observed extra pilots boarding as well we learned the captain after deliberating safety being his major concern decided to fly out. A quick boarding nearly full flight and we took off in heavy winds and weather while dark. Despite the weather the pilot remarked thanking us for coming along for the ride saying Hang tight and nice flight which broke the tension. Even though it was a bumpy flight the crew were really calm and nice which calmed us all they spoke English too. It's times like this they must remain calm and they did. Not one time did we feel anything other than our safety was what was most important. A very capable and friendly airline.","","","Economy","","9.0","3.0","4.0","3.0","5.0","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","A Telman","Kazakhstan","2010-10-07","GUW-ALA in Y and ALA-URA in C; both flights on older and somewhat stuffy 757s which however have generous legroom in economy and plenty of space in business. Seats in business are rather tired but still comfortable and service is very good; Air Astana FA's are always professional and friendly. Good food both in economy and business. Flights operated on time. Overall this again was a good experience and I would recommend using KC rather than other domestic carriers (which are to be honest very few in Kazakhstan).","","","Business Class","","6.0","","","","","","","1.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","A Yeraliyev","Kazakhstan","2010-06-21","URA-PEK via ALA return in Y. Checked-in online but offered a better seat at the airport which is nice of check-in agents. Domestic legs on newish A319 with plenty of legroom in economy. ALA-PEK on rather tired B767 with ancient bulky ceiling TV-sets and stale interiors but the flight and service very good. Had seats 29A+B for myself (exit row seats) on both flights with huge legroom. Special meal delivered as requested. ALA-PEK-ALA are the night flights so service was unobtrusive if you like which is good for couple of hours sleep. Excellent experience with Air Astana (although no competition whatsoever in the local market therefore fares are quite expensive.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","J Venter","Namibia","2010-06-12","Dubai-Almaty-Ust-Kamenogorsk-Astana-Dubai. Later part of May - beginning June 2010. Flight to Ust-Kamenogorsk via Almaty not too bad or unpleasant considering I was en route already for 25 days (spending 18 hours in horrible Dubai Airport). My suitcase was damaged by rough handling. The flight Ust-Kamenogorsk to Astana was not bad either. Astana-Dubai flight started with a hiccup - since the customs people did not know where Namibia is and I was looked at very suspiciously despite having a private Visa and being with my Kazakhstan wife. The flight was very unpleasant - seats the most uncomfortable for such a flight! Attendants not interested in making the flight a wee-bit more comfortable. Prices not too bad - however flying to the destinations I need to go to there is no alternative to compare. Being the national airline there is much room for improvement.","","","Economy","","4.0","","","","","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Peter Butterworth","Kazakhstan","2010-05-24","I never had much of an issue with this airline. Ppolite staff food very reasonable a good selection of drinks and in-flight entertainment. On occasion the flights can be late but this is more due to the weather and the odd mechanical hiccup however this has improved. You may find this airline very expensive (Amsterdam to Atyrau) with 50% saving to be had via other routings. These comments relate to trips Amsterdam to Atyrau Atyrau to Aktau and Istanbul to Atyrau over the last 3 years.","","","Economy","","9.0","","","","","","","1.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Zoltan Palfi","Hungary","2010-01-29","I flew to Bangkok from Almaty December 2009. We had trouble at the beginning. Although we checked in on the website they couldn't provide the same seats so we had to sit separately from my wife. They also sold 1 ticket for 2 people but they just couldn't do anything with the situation. The only way would've been to seat one of these guys to the business class. We waited 2 hours on the plane (of course some people missed their connection in Bangkok in the result of this unprofessionalism) until they saw no other solution but that. Very unprofessional attitude. Later on cabin crew were helpful and friendly food was OK good classical music channel to listen airplane relatively new clean very small legroom though for a tall guy.","","","Economy","","5.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Jordan Patrick","Ireland","2012-10-19","DUB-CDG Return. A very pleasant trip good service from cabin crew. Slight delay returning due to circumstances outside Aer Lingus control. Catering is paid for but not too expensive. Competitive fares make this route worth considering on Aer Lingus.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","W Pechler","Netherlands","2012-10-12","AMS-DUB October 9th and back again October 12th. Both times just after 1PM. No delay on first flight half-hour delay on second but reduced to 20 minutes on arrival. Hand luggage was slightly (about 1 inch) too broad but was never measured or weighed and therefore it wasn't a problem. Both flights about three quarters filled - all single travelers myself included got either a window or aisle seat with the middle seat left clear. Friendly staff and clean planes. On short haul flights no television screens with flight information. Available food on plane very limited. Inflight magazine one of the most boring I've read so far. Good value for money I'd use them again but not for a flight with a layover since (small) delays seem to be common.","","","Business Class","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Tozer","Australia","2012-10-10","Budapest to Dublin on a packed flight early September. We were greeted at check in by the advice that wife's bag was 3 kg over and even though we had only one carry on bag well below 7kg no leeway was allowed. Aer Lingus is the only airline we experienced in 15 international flights that has a 20kg (not 23kg) hold baggage limit. To determine whether or not they are value for money I now routinely add $50 (that's what 3kg cost me) to their fares when I compare them. Food was non-existent so it's not easy to rate it.","","","Business Class","","3.0","4.0","3.0","2.0","3.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Andy Williams","Spain","2011-07-31","Aeroflot are not a bad airline though I do feel that for the most part it's fleet and it's service offerings are several years behind those of the competition. I flew Barcelona - Moscow and was swayed by the price. The first leg was in a fairly new airbus A319 with comfortable seats and a clean interior. The only thing of note was the general demeanour of the crew who did nothing to make me feel welcome and were almost hostile in their dealing with the passengers. The pre-flight safety demonstration was multi-language and clear and I found most of the crew spoke English with no problem. In flight refreshments offered were a variety of fruit juices only. Alcoholic drinks are not available though after almost pleading I did get a diet coke. The meal was among the worst I have tasted in my many years of flying. The second leg Moscow-Shanghai was a real eye opener. The Aeroflot website shows that this flight is operated using one of its newer A330 aircraft with in seat entertainment but checking the entertainment listings I found that they been updated for 4 months. Not important of course but an indication of the haphazard approach to service. When I actually boarded I found that the flight is actually operated by (and has always been) by one of the airlines older Boeing 767 aircraft. Aeroflot Boeing 767's are much older than the rest of their fleet and come with little in the way of comfort or amenities. None of our seats or others around us would recline more than 2 or 3 cms. Walking up and down it was clear that no seats offered any noticeable ability to recline. They also had no adjustable headrests. All in all it was a very uncomfortable 11 hour flight. Added to the discomfort was the fact that there was no personal entertainment offered. The aircraft used the old system of large screens placed above the seats around every 10 rows. There were movies played - in Russian often with English subtitles however the quality of the screens and the placement made it an unpleasant experience. Once again the refreshments and food were very disappointing. The omelette breakfast was the only edible thing I had all other food was very poor. The staff on this second flight were more attentive than those previously. My return journey was merely a reverse of the outbound - equally as uncomfortable and equally poor food. The only significant difference was that I had coffee poured over me by one of the cabin crew who gave me a towel to dry my now soaking trousers but still failed to apologize or help in any other way and finally they lost my luggage and once located failed to get it to me for almost a week.","","","Economy","","6.0","","","","","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Khalifa Al Kuwari","Qatar","2011-07-28","I flew Moscow SVO to Helsinki with Aeroflot I'm very happy with the service very helpful staff. Spacious Economy Class and a very good value for more than an hour flight. No delays on time.","","","Economy","","10.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Carter","United States","2011-07-28","Moscow-Volgograd round trip on new and clean 737 & Airbus 330 planes. Check-in and inflight service was excellent in spite of our very limited Russian skills. Good inflight meals at no charge. We had switched our overseas flight from Aeroflot to Delta because of poor Aeroflot reviews (should not have done that). The return Moscow-JFK Delta flight was 3 hrs late causing many on the plane to miss connections at JFK while two Aeroflot planes left on time and made their connections. SVO terminal was beautifully clean modern and bilingual with efficient service in stark contrast to the poor arrival image given by JFK.","","","Economy","","10.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Alan Sargeant","Australia","2011-07-27","Omsk-Moscow-St Petersburg. Small problems with check-in at Omsk and only received one boarding pass. Breakfast was good and the service leisurely for a 3 hrs plus flight. Plane was full and the flight left and landed on time. Was surprised that they had an English language paper on board. This is an improvement on previous internal flights. Moscow-St Petersburg is a short 80 min flight and received a quick and light second breakfast which was just adequate for this flight. Again the flight left and landed on time.","","","Economy","","8.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Denis Mysenko","Malaysia","2011-07-18","SVO-BKK in Business Class and was quite surprised. Flight attendants are 40+ ladies but cool and friendly food was very good even though it was a low calorie pre-order meal. The plane was without individual IFE but we received portable movie players with a decent selection. Overall on-board experience was great while airport experience was so-so. Business lounge at Sheremetyevo airport was awful with plastic forks almost no food available no A/C. Aeroflot Business Class is a very good value for money.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Barker Milton","United States","2014-07-06","6/08/14 AB7421 ORD-TXL. 6/24/14 AB 7420 TXL-ORD. I had the privilege of flying Air Berlin business class last week from Berlin to ORD. It was my first time with Air Berlin. The seating was the best I have had. The staff were friendly and efficient. On my return from Berlin-ORD I had the best airline meal I have had. It began with a Thai beef salad and I selected Beef Slices in water chestnut sauce for an entree. Both salad and entree had very tender beef. The cold meal was also very good. A recent review said the new business seats were narrow. At 300+ pounds I found it to be fine. I'll definitely fly them again.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Winterfeld","United States","2014-07-06","After using United for many years on my trips from the US to Berlin I was excited to try Air Berlin. The fare was more than UA but I decided to try them. Mistake! The crew on my ORD to TXL flight seemed interested only in getting the service over with ASAP. The food was terrible and served ungraciously. The seats are hard and more cramped than on UA (I did not opt to pay extra for an XXL seat since I'm 5'2 and weigh 98lbs I didn't think I needed it). On my return TXL to ORD the fight experience a mechanical problem resulting in a 2 hr delay. The ground staff made an unintelligible announcement and then retreated behind a glass partition where no one could ask them anything. Again on board service was without a single smile. Same terrible presentation and lacklustre service. I will not be using Air Berlin again.","","","Economy","","1.0","2.0","2.0","1.0","4.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Howe","Australia","2014-07-06","Dusseldorf to Madrid. Air Berlin is a very nice airline. They gave everyone a complementary sandwich and a drink. Entertainment was okay just a little hard if you are a bit far from the dropdown screen. Staff very helpful.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","Chris Dore","United Kingdom","2013-11-13","PUS-CJU B737 Short flight from us an to Jeju Island. Left and arrived on time. comfortable seating. No food served; just a 50cc bottle of water handed out. No inflight entertainment.","","","Economy","","10.0","5.0","5.0","1.0","0.0","","","4.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","H Li","Hong Kong","2013-06-23","I flew with my family from Fukuoka to Busan for a holiday. Although we stayed for a night in Busan and then flew to Seoul the next day the airport staff were very helpful and friendly they helped me reserve seats for the second route with leg room. The ticket fee was still attractive even though it was during their New Year. No choice for the drink (only Jeju orange juice) inflight. No delays.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","M Ussenov","Kazakhstan","2010-01-23","A terrible business class lounge. I had to pay for everything except water and cola. They have launched a web check-in service but do not have a terminal to print the boarding pass at the airport. I find it rather uncomfortable due to the fact that you can't often find a printer when traveling on business trips. On my last trip I've checked-in online printed my boarding pass but I have learned that my seat doesn't exist because they've changed the plane. I've found it out only when I was onboard. Maybe not so terrible but not too good.","","","Business Class","","3.0","","","","","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","Stephen Taynton","Kazakhstan","2009-11-23","I recently flew Air Astana from Almaty to Dubai and return and I must say I was impressed with the level of service. We were late out of Almaty but that was not a real problem as the service on the plane was professional. The seat pitch is okay for the 4 hour or so flight to Dubai as is the food. Entertainment was via overhead video units but it was fine to view. No problems with disembarking in Dubai. Equally the return flight was good leaving Dubai at 2300 - good food and service on board.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","R Oussalah","Kazakhstan","2009-09-07","GUW-AMS B767-300 Business class. I have to say the service has greatly improved. The seating is classic but very spacious. The plane is aging but clean. The onboard service is fair to good and IFE surprisingly diverse. I checked no for ""value"" for money because this ticket costs double the price of a twice as long flight on CX or AF.","","","Business Class","","7.0","","","","","","","1.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Steve Laird","United Kingdom","2012-10-08","Flew with them yesterday Alicante to Belfast. I travel that route a lot due to work commitments and have rated theirs the best service in the past (compared to rivals Easyjet and Jet2). However the legroom on the Airbus 319 last night was simply dreadful. Ok I'm 6'3"" but have never had such a problem with them before. My knees were jammed into the seat back in front of me and I couldn't get comfortable. 3 hours of that discomfort and I was ready to scream. I checked the website to see how to complain and I have to do it in writing - no email address is provided. How very convenient (for them not a complainant) Add to that the fact that my first two drink choices (none too demanding - a can of Fanta and then a can of Diet Coke ) were sold out and I'm less than impressed. It appears that due to their move from Belfast International to Belfast City airport they're dumping the Alicante route shortly - on the basis of last night's experience I won't miss them.","","","Business Class","","2.0","1.0","4.0","3.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Martin Latz","Germany","2012-10-03","DUB-BOS return JFK-DUB. Service was very good steward was friendly and attentive food on the flight from Dublin to Boston two levels higher to rate than on the flight home (over seasoned crab cakes and greasy) I immediately got a different menu offered.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Martin Latz","Germany","2012-10-03","Connecting flight from DUS to DUB and DUB to DUS no business class available even when booked for the whole flight to BOS that means no lounge in DUS. Female Personnel on board from DUB- DUS (not at the terminal) was disinterested to rude the word please was unknown. The staff were busy on both flights immediately after take off to prepare coffee and sandwiches for their needs and only one had to perform the sales!","","","Economy","","5.0","2.0","1.0","1.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Bogden","United States","2012-09-28","BOS-DUB-BCN return. A333's between BOS and DUB were clean comfortable and had great entertainment systems. The inflight meal was pretty good for airline food and the service was very good. A320's between DUB and BCN were clean and a little less leg room. They charged for everything including water. When boarding in BCN they weighed our carry on luggage (never had carry ons weighed on any airline ever before including the flight to BCN) one was a bit over so we had to check it at an extra 50 euro.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Greenough","United States","2011-07-11","New York-Moscow to Delhi return. On our way to Moscow we found the flight attendants to be rude and unhelpful (and of course not smiling). During the 7 hr layover we became concerned about the mere 1 hr layover on our return trip. It sounded good when we booked it but realizing that we would have to run through security and the length of the airport to get to our flight we didn't think it would be possible. We stopped to ask a woman behind a customer service desk and she said ""yes not enough time"" waved her hand at us and we were dismissed. Getting onto the plane to Delhi we realized our seats were not together. We once again tried to get an answer and was ignored. Very unhelpful and rude. For the return flight we had to change flights in the office in Delhi. Come to find out that there was another flight out of Moscow with a 3 hour layover. We switched to that flight. The office workers in Delhi were also cold and rude. As it turns out by the time we landed from Delhi in Moscow and got to the terminal to fly out that 1 hour layover flight had already left. We would have been stranded in Moscow for who know how long because nobody would have acknowledged our existence let alone get us onto a flight. Oh and did I mention I had ordered veg. meals? On the way to Delhi I did receive delicious meals on the return flights no such luck. I had bread.","","","Economy","","1.0","","","","","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Andreas Zeller","Germany","2011-06-26","FRA-SVO-OVB. New and spotless A320 plane. Comfortable seats and decent food on both legs. Colleagues had warned me about SVO but found Terminal D in SVO to be first class: very efficient good signage good services. Both planes late by 30 mins but that's about the only negative thing I can say. All in all a good value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Gregory Moiseev","Russian Federation","2011-06-19","SVO-HKG (return) in April 2011. I decided to take this trip because Aeroflot recently replaced old fleet on this route with new Airbus A330 and because ticket was quite cheap. The plane is really good food and service are good too. On both legs boarding was efficient and flights arrived on time. The drawback is departing from old terminal F while most Aeroflot flights depart from new terminal D. Check-in and security are much easier in D.","","","Economy","","9.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Zagoruyko","United States","2011-06-05","I use Aeroflot pretty often on my flights from Los Angeles to Moscow and domestic flights to Russian Far East. Food is great new A330-200 entertainment systems are very good with a big choice of movies. I am loyal to SkyTeam and was forced to used Delta a few times on my journeys to Russian. I realize that Aeroflot staff do not smile always but other things compensate for it. I'd rather not be hungry and bored with okay staff then be hungry and bored onboard of Delta planes.","","","Economy","","10.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Manev","Germany","2014-06-20","TXL-JFK and return. Can't understand what all the bad reviews are about. Both flights were on time using an A330 with the cabin in a clean good condition. Not a lot of space in economy but I wouldn't say it was much worse than other European carriers. IFE is excellent with a very good selection of Movies and TV series. Food was OK but nothing to write about. Considering the low price and punctuality would definitely use them again. Only negative is Tegel airport which is simply not designed (or capable) of handling large aircraft - but that is not Air Berlin's fault.","","","Economy","","8.0","3.0","3.0","3.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Buckley","United States","2014-06-20","I flew the OSL-TXL route on an A320. The plane was packed but the staff still did a great job. They gave a Air Berlin - The Ryanair of the One World alliance just plain poor. Having flown TXL-SOF return here is my experience. I am a top tier OneWorld member and fly all the time but AB are by far the worst member of OW. Their hub airport Berlin Tegel (TXL). Without doubt the worst hub airport in Europe easily surpassing chronically bad airports like LHR. It is a series of temporary buildings and metal huts connected by temporary walkways. Grossly overcrowded with massive deficiencies in service such as bathrooms restaurants seating areas etc. Those they do have are dirty. AB check in is often crowded and has long lines security was OK. But wait I am a top tier member so I can use their lounge right? Yes sir it is past security. OK I have 2 hours to kill I get to the lounge and there is no attendant there is an automated card swipe machine to enter that only accepts AB status cards. Eventually a man appears I explain I am an emerald member sorry you can't get in must have an AB card no override or personnel available. Now for you USA fliers that have a US sized carry on this gets a frown of disapproval from AB staff I was asked to check mine. Except they lost it from SOF-TXL. Inflight service on this 2 hour cramped seat pitch was a drink and a ""sweet or salty"" snack. I am done with AB - I'll connect through Madrid Helsinki or London thanks.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Pranav Sharma","India","2014-06-12","I flew the OSL-TXL route on an A320. The plane was packed but the staff still did a great job. They gave a coloring book and stickers to my children. They enjoyed the flight. Water was served. The inflight magazine was in both German and English and had some good content. There was some turbulence coming into Berlin but the pilot handled it well and landed.","","","Economy","","9.0","4.0","3.0","4.0","3.0","","","5.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","Miguel Salcedo-Gomez","Japan","2012-07-15","FUK-PUS return on an aged 737-400 clean and offering reasonable leg space. Check-in courteous despite I arrived pretty late. No inflight service for such a short flight they served orange juice but it was not necessary to do so if fares go lower. They have an interesting selection of duty free shopping on the plane it's worth trying it. Uneventful trips and luggage arrived safe and sound. I'd wish they offered more routes into Korea from Fukuoka. Very user-friendly website that allows to catch good fares and per it's seat selection. Flying BX was a nice surprise.","","","Economy","","10.0","","","","","","","4.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","Ahda Fajri","South Korea","2012-04-22","PUS-GMP. User-friendly website made the ticket purchasing easy. Departure delayed 20 minutes but the plane arrived on time in GMP. Orange juice and water served on a very short flight. FAs were friendly and efficient. Seat pitch and leg room may be a bit tight but I believe it's common for an LCC. Overall a great choice for those who want to take a domestic flight in South Korea.","","","Economy","","9.0","","","","","","","4.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","B Douglas","South Korea","2011-02-07","Busan to Jeju. Flight attendants great and tried to have a little fun with the passengers. On the way they served drinks (water/juice/coffee) and a fortune cookie. They also had some kind of draw for a few different gift certificates. Airplane very new and in excellent condition. Seats were quite close together so my legs were almost pressed against the seat in front of me even though it wasn't reclined (if you're tall it might be irritatingly tight). Overall though a pretty good airline and I will fly with them again.","","","Economy","","9.0","","","","","","","4.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","T Hibiki","France","2009-12-11","Very good considering the fares. I even wonder when they serve drinks on a 50 minutes flight (Seoul - Pusan). I'd rather have a cheaper ticket.","","","Economy","","10.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","R Oussalah","Thailand","2009-08-23","Have flown several times on Almaty - Bangkok route. Whilst not at the level of top airlines I had no problems at all. Flights on time. Food OK. Planes relatively new and clean. Happy to continue as is quickest route for me and no complaints.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","R Oussalah","Kazakhstan","2009-07-26","GUW-IST-GUW A320. Check in smooth and the flight was on time. The plane was a new A320. IFE was limited but this was a 3.5 hour flight. The onboard service was adequate for a medium haul economy class flight. No complaints except for the incredible rise of prices on Air Astana International flights. From Kazakhstan we do not have much choice of airlines and Air Astana is still the only one with a descent safety record so I prefer to use it despite the ever increasing prices.","","","Economy","","7.0","","","","","","","1.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","S Bryant","United Kingdom","2009-07-07","The comments about this airline mostly relate to their international flights and I understand that they offer a good service there. It's a different story on their internal and regional flights. I booked on-line for the short hop return from Bishkek to Almaty. It seemed like a good idea at the time but proved to be a disaster. The airline changed their schedule without informing me their records apparently said that they had ""tried to contact me"" - I'm not even sure how. I turned up at the airport and waited for 5 hours assuming that it had simply been delayed for that time only to find out that they had moved me not to that flight but to one 20 hours earlier. The Air Astana agent acted as though he hadn't seen an e-ticket before claimed I hadn't paid for the outward journey or maybe hadn't paid at all - really any excuse to not allow me onto the plane. I had no alternative but to go back to Bishkek and travel overland the next day - all at my own expense of course. The return flight had been similarly moved but a local agent helped me out to properly arrange that one and got a refund for the outward journey. I complained to Air Astana as my non-arrival had seriously thrown out the plans of my hosts in Almaty not just mine. No answer. I complained again only to receive a fob off reply that they regretted this but they weren't going to do anything further about it and hoped that I would fly with them again: I doubt that very much. I've given 1 rather than 0 as the Almaty to Bishkek ""return"" flight itself wasn't bad. Their ground service and support in these regional centres very much needs to upgraded to the same standard as their flight experience.","","","Economy","","1.0","","","","","","","1.0","0"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","I Williamson","Saudi Arabia","2009-06-21","Air Astana is right up there with other non-mainstream airlines who do more to please than most. Great service great food an interior decor and outside livery that have a quality design. Air Astana customers include many oil industry personnel who have flown often worldwide and positive comments are often noticeable among passengers. Agree with a previous comment about FAs who are very pleasant. Service to Atyrau has improved leaps and bounds from the days when a worker cigarette in mouth and large hosepipe in hand used to bang the hull of the plane to talk to the pilot about refuelling. The airport is still a bus station though.","","","Economy","","9.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","J Williams","United Kingdom","2009-06-04","Almaty - Atyrau - Amsterdam in Business. Seats are comfortable although not lay flat and space is more than enough. Their duvets are perfect. Cabin crew very friendly and helpful. Food is good service is second to none. Aircraft was clean and flights operated on time. On the ground staff are very helpful. However the Business class lounge is severely lacking in facilities in Almaty. Not even free drinks. In Atyrau there are no Business class facilities at all! Terminal facilities generally in Atyrau are severely lacking. Its not possible to get any refreshments in any way shape or form once you are in the departure lounge. Thankfully if you are just transiting through Atyrau to Almaty or vice versa you're not in there long. All in all very pleased with service its just a shame that terminal facilities let down the rest of the service. Sort that out and its 10/10! Keep up the good work.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McDonnell","United States","2012-09-23","Flight from DUB-LHR to catch a connecting flight on another airline. Aircraft was clean and comfortable FAs polite and helpful. Flight on time. Only drawback was deplaning at LHR - passengers who were not connecting to another flight exited the aircraft first from the main door onto a jet bridge. Passengers with connecting flights exited last through the rear door down stairs and met a waiting bus. It seemed backwards to make passengers who might have tight connections wait until last to exit. Also since passengers were trying to exit from both the front and rear of the aircraft single-aisle aircraft it was difficult and time consuming for everyone to leave their seat collect their carry on and make their way to the exits. Perhaps this is a restriction coming from the airport rather than Aer Lingus but it seems like something that could be improved.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Barrett","United Kingdom","2012-09-17","We flew from Bournemouth to Dublin. At check in we were told that our bags were too big to go on as hand luggage in spite of the fact that they are the same bags we have always used. We were charged £24 each. This was happening to everyone. Two passengers travelling separately both objected as they had travelled from Dublin to Bournemouth only a couple of days earlier with the same bags as hand luggage. It seems if we had made a scene we would not have been charged $8. Also another passenger on the same flight had a case that would fit under his seat and the steward had to remove it and put it at the back of the plane he was not charged for his bag either. On returning from Dublin to Bournemouth we checked in our bags thinking we had no option other than to pay (there are signs around saying pay up or leave your bags behind) and the check in girl said 'you do not need to check these in they are hand luggage.","","","Economy","","1.0","5.0","1.0","0.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Nobre","Portugal","2012-09-16","Third time on a transatlantic flight with Aer Lingus. This time we travelled from Dublin to New York and back from Chicago to Dublin. Both flights on time. Clean and new aircraft good food excellent service and great films onboard!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McCracken","Ireland","2012-09-16","DUB - LPA Return. All flights on time. Flights comfortable. Cabin crew very friendly and efficient. Aer Lingus is my airline of choice out of Ireland. Shame no IFE on flights to Canaries as flights are 4 hours in duration.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Geoffrey Hawthorn","United Kingdom","2011-06-03","Moscow SVO-Astrakhan ASF-Moscow SVO outward by Aeroflot inward by Nordavia. Access to SVO is tiresome but airport is first class : easy clean and helpful. Both flights on time. Aeroflot a new Airbus Nordavia an old 737. Pilot information good cabin service impeccable light food dull but adequate.","","","Economy","","9.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","B Hugen","Germany","2011-05-14","Hamburg to Tashkent via Moscow and not impressed with Aeroflot. Plane interior was old and not very clean. Entertainment not existing on both flights. Inflight magazine only in Russian. Food was tasteless and choice of drinks is very limited (one drink on 3-4 hour flight and only choice between orange and tomato-juice and Cola or sprite. No alcoholic drinks served or sold. All in all a very disappointing experience!","","","Economy","","2.0","","","","","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Michael Taksar","United States","2011-04-10","The service at SVO airport is horrible. I flew to Copenhagen by SAS flight 8700 operated by Aeroflot. The agent wanted to charge me for the excess baggage. I tried to explain to her that on a code sharing flights I am governed by the rules of SAS not by Aeroflot rules. But she did not want to listen repeating again and again that she knew the rules. Eventually after a long verbal exchange she called the authorities and found out that I was right. In the Aeroflot lounge - which I was entitled to use in lieu of SAS lounge - the employee on duty refused to let me in. She sent me to the other end of the airport where the people sent me to another lounge and each refused to let me in. The employees of the Aeroflot as it turned out did not know their own airport: they did not know any telephones to call nor they had any directories at and they did not know even the telephone of their own lounges in different part of the airport nor were they able to provide any reasonable assistance. Eventually at my insistence one of the supervisors after calling around for 10-15 minutes found out that I was indeed eligible to get into the very first lounge. The same girl who did not allow me in eventually had to call and find out that she was wrong. She never apologized. In fact all the personnel there turned out to be so rude and incompetent.","","","Economy","","","","","","","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Pan","France","2011-04-03","Geneva to HK via Moscow. Aeroflot was good for the given price. The customer service was up to the mark (eg. I didnt confirm veg meal while booking but attendant once informed remembered to bring me veg meal with a smile). I found it to be a cultural thing with the russians which you should be open enough to accept it. Things can be little chaotic at Moscow airport. Check which airplanes they are flying on given routes and make booking accordingly - Airbus they had were new.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Agnes Williams","United States","2014-06-09","Smooth sailing on all four legs: JFK to Berlin Berlin to Gdansk Warsaw to Berlin and Berlin back to NY. Flights were punctual staff was very friendly and attentive food was decent price was right. Legroom a bit tighter than our recent flights on American and British Air. But overall totally fine.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Hawkins","United Kingdom","2014-06-09","EY1996 AUH-HKT June 4th. Absolutely appalling customer service from the very rude and miserable ""flight attendants"" cramped seats awful food. We were given a (what they called) sandwich which was half the size of the palm of my hand and bottle of water this constituted a 'meal' just woeful. The people who run this airline should be embarrassed to be associated with this below par sub standard outfit. Never again. If Ryan Air flew > long haul I'd rather go with them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Eugene Rousseau","United States","2014-06-09","My wife and I had reservations on Air Berlin FCO-DUS/DUS-MUC AB8841/AB6031. The DUS-MUC flight was cancelled which in itself is not unusual. However the manner in which their personnel dealt with this was not at all professional. There were no clear announcements or directions on what we had to do nor on where to proceed to claim our luggage. Then after we secured our luggage there was the re-booking procedure. There was much time and frustration in this process and did not leave us with a good feeling about Air Berlin.","","","Economy","","","4.0","5.0","4.0","0.0","","","4.0","0"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","Albrecht Wild","Germany","2009-09-16","Very good friendly and uncomplicated service. Like the fixed prizing. Makes you wonder why it has to be so stressful travelling in Europe with the likes of Ryanair etc. Would always choose Air Busan again.","","","Economy","","10.0","","","","","","","4.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","Brandon Kearney","Canada","2009-08-06","Air Busan was what I would expect from a LCC. Seat pitch a little tight but enough for me. Flight attendants a little abrasive but you can't judge an airline by one flight attendant! Overall good airline and it serves its purpose well; affordable no frills flying so that is what you should expect. South Korea is small so flights with Air Busan are only in the 1 hour range!","","","Economy","","8.0","","","","","","","4.0","1"
"air-busan","/airline-reviews/air-busan","Air Busan customer review","A Peckham","South Korea","2009-06-30","GMP-PUS-GMP. Very good fast efficient and friendly staff. At GMP ground handling done by Asiana so all the traditional quirks of this great airlines. Served water and OJ on this very short flight.","","","Economy","","10.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","S Ivanov","Kazakhstan","2009-03-29","The have good cabin crew quality of food is good. Their fleet is new enough and I know from some sources that they do their best to provide safety and best service. Sometimes it seems that the prices are too high but if you order tickets via internet you will get a discount especially on trips with some promotions. But this service is worth to be paid.","","","Economy","","8.0","","","","","","","4.0","1"
"air-astana","/airline-reviews/air-astana","Air Astana customer review","M Markus","Switzerland","2009-03-26","Moscow-Astana-Almaty return. First sectors a 3.5h night flight and wasn't really crowded. I had a row for myself so laid down and had a sleep. Unfortunately after 1h they switched on the lights and served some food. I tried to continue my sleep. As we were delayed and as I didn't have an absolute proper Visa it took me a while for immigration. Searching my bag was easy even I was late and the belts already stopped. Air Astana had some helpful staff there and got my Bag from the luggage room in a minute. Finally I didn't catch my connecting flight. But the rebooking to the next Astana-Almaty flight worked without problems on this Airport. On this flight they served breakfast that was OK. ALA Airport is hell. Staff (even Air Astana check- in) is nearly not speaking English and to get to the domestic check-in you have to have a print out of your ticket as they don't know what an e-ticket is. Staff in-flight was always kind and helpful and had a good English.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Williams","United States","2012-09-10","Went to DUB via ORD. Great experience! Helpful Customer Service. We arrived 1.5 hours early to DUB and on- time back to ORD. First Rate Movies and decent food.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Linnie","Ireland","2012-08-30","Dublin-Malaga Malaga-Dublin. Onboard A330 which was fantastic! Onboard one of Aer Lingus' largest aircraft for a 2 hour flight! Took off on time clean cabin flight attendants and inflight entertainment was fantastic! Would recommend them.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","John Owen","United Kingdom","2012-08-29","Flew MAN-DUB-BOS-DUB-MAN. Cannot speak too highly of transatlantic sectors. Good time keeping clean cabin for today's airlines reasonable food. IFE was adequate for flight duration. Seat was comfortable enough again for the trip duration. What made Aer Lingus stand out on both transatlantic sectors was the service and efficiency of the cabin crew. My only gripe is the connection in Dublin where all of a sudden from being in a business class environment one has to jostle with other passengers. Perhaps they could look at having a dedicated point such as Swiss do in ZRH. Also the security point staff seemed overwhelmed with the scanner operator having to open bags too. I hasten to suggest that over worked staff can lead to lapses!","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Zondag","Netherlands","2011-03-24","Amsterdam-Moscow-Beijing and back. Friendly staff good meals and good seats. Only in the flights from Amsterdam to Moscow and back is no inflight entertainment. IFE Moscow - Beijing good and a lot of choices of music movies. We had friendly staff even smiles sometime. Meals good different and good quality. A few little delays but nothing more then a few minutes. One problem is that we fly on the old terminal F the people are rude and unhelpful but the new terminals are better.","","","Economy","","8.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Marcel Bogaerts","Belgium","2011-03-23","Brussels-Moscow-Beijing and back. Arrived in Moscow 15 minutes late but departure to Beijing was one hour late. Reason (de-icing of the aircraft) was announced. A320 on the Brussels- Moscow stretch older B767 on the Moscow-Beijing stretch. Service onboard was correct and friendly and meals of decent quality. I feel that good quality was offered given the very low fare.","","","Economy","","8.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","E Chong","France","2011-03-10","BKK-SVO-CDG. Long lines slow and chaotic check-in at BKK. Planes spotless and economy seats reasonably comfortable. Crew did not stop passengers from standing up and opening the overhead compartment while taxiing. Onboard service was minimal. BKK-SVO crew performed their duty but without smiles. SU does not serve alcohol on economy class for the BKK-SVO route. Onboard food has nothing special to mention about. Limited drinks and entertainment choices. SVO transit security checks extremely slow since there was only one counter. SVO has been renovated since I last passed through this airport. I did not expect much and the ticket was the cheapest!","","","Economy","","5.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Elena Young","United Kingdom","2011-03-06","Bangkok to Budapest through Moscow. The plane leg room and food were ok nothing too great but adequate. Entertainment is rather limited especially when you are offered the same films on the way back. Passengers were sober and quiet but they did not react security calls and moved around cabins in a random manner. A huge queue to go through a single transit desk in Moscow. One machine - a real embarrassment. Airport is a 19th Century with coffee costing £5. We needed some help with finding a gate. I approached 6 airport staff - all were abrupt rude and unhelpful (I am bi-lingual and tried both languages). Staff in the plane were polite but still no smiles as in other airlines. There were numerous delays in all locations. I have to say that the price was very good so will go again. Please smile more and show more films.","","","Economy","","4.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Yevheniy Kahanovych","Ukraine","2011-03-04","KBP-SVO and consider it the best option between Kiev and Moscow. I was promised 500 miles for online check in which didn't work. Airport check in a breeze. Boarding was chaotic A321 spotless with good seat pitch. Fast baggage delivery. Onboard experience was somewhat spoilt with inedible breakfast snack and young crew members who looked lost and helpless. English announcements were hard to comprehend.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Warren","United States","2014-06-02","Air Berlin was fine going from ORD to TXL. Good service actually decent food. Booked an extra size seat. Beware of this. The seats that are by the window in the bulkhead do not have much space for your feet as there is a large boxed in area for the door when it is closed. Aisle seat is fine but window seat not. TXL has to be one of the worst airports I have ever been to. Slow bus service from the plane to the terminal. 2 passport agents for 100's of citizens. On the way back I could not find out where my flight was leaving from as I had made a connection and no one would help me. Poor signs. I had to exit the terminal walk two other terminal down on the street and then re-check in for my international flight. I had 55 minutes between flights and kept asking when I booked was this enough time. I was told YES - plenty. I barely made it and was the last person on the plane. Ran the whole way to the gate. Flight back was not so good. A bit of a surly flight attendant. The guy in front of me kept putting his seat totally back and I could not eat my dinner or even get out of my seat! I am a small person - this was crazy. I asked him for some assistance but even though he spoke English - he ignored me. Would I fly them again probably not.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Fraz","Philippines","2014-06-01","Flew FRA-TXL-SZG. Excellent Airline. Food was good. Helps so much to have a few screens to look at during a flight. The staff were so kind. The funny thing I noticed was they advertise more for Etihad than they do for themselves. Would definitely fly them again.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Martin Hammer","Germany","2014-05-25","Air Berlin business class from Los Angeles to Berlin in May 2014. The first thing I noticed about Air Berlin business class: It's cramped. Very cramped. Air Berlin tries to sell the head-high dividers between its business class seats as ""even more privacy"" ""even more isolation"" and so on but in reality these are just flimsy plastic screens that fail to disguise the fact that Air Berlin has taken away about half the width of a ""normal"" business class seat and inserted another seat which is recessed so the other passenger's feet are sticking into your space. They manage to cleverly disguise this in their advertising by depicting only isolated seat units. In Air Berlin business class the feet of the person in the recessed seat next to you are a few inches away separated by a flimsy shaky plastic screen cutting into your space. The person in front of you is also recessed with their head sticking into your space. Air Berlin's plastic seat divider is - inexplicably - cut low in the back with the effect of exposing the top of your head if lower your back rest. If you recline and the person ""behind you"" (remember they're only half-way recessed) doesn't they're breathing on your scalp. If the person behind you coughs a lot - as happened to me - you're either coughed on the head a lot or you simply can't recline. This is exactly the kind of annoyance one pays to avoid in business class. In addition to significantly reduced width the seats are very short. I'm 185cms (6'1"") and I could only ""lie down"" with my knees pulled up toward my chest. On my right the armrest was about four inches thick. On my left it was exactly the width of my index finger (not an exaggeration) and it was squeaky and wobbly (hard to believe but true). The in-flight entertainment is good with a solid noise-cancelling headset provided. The 15"" screen is decent and operated via a remote with a mouse-like controller that works reasonably well but which your mother will not learn to use in a 100 years. The entertainment selection is limited. There were a few new movies but most of the selection was old stuff. There is a power outlet and a USB outlet. Storage is a problem. There is a compartment with cheap carpeting under the ottoman a pouch for magazines and rather small overhead compartments. Except for the medium-sized table there are no surfaces. Every business class passenger has - a few inches from their face - a strange UFO-looking contraption that turns out to be a combination of reading light and ""night light."" One can't help thinking this must be a case of designers gone insane. These units are unnecessary because there already is a reading light in the ceiling and ugly and cheap-looking producing the palest ""night light"" you could imagine. The food is pretty bad. Decent alcoholic beverages and snacks are available at any time. The flight attendants try pretty hard but they can't make up for the failings and cheapness of the cabin. They're nice but they'll throw you out of the kitchen immediately if you try to get up and stretch your legs a little. This shouldn't even be called ""business class."" It's more of a glorified economy class plus.","","","Business Class","","1.0","1.0","4.0","3.0","3.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J McKerney","United Kingdom","2012-08-29","Just returned home from Lanzarote to Belfast on Saturday 25th August and was shocked about the level of customer care given. The senior cabin crew member on the flight was only interested in selling and was continually annoying passengers on the PA and being in the cabin selling things. Whilst I appreciate the airline and crew make money from revenue I have never seen such a cheap and nasty service offered and something I've never seen or expected of Aer Lingus. It was the most uncomfortable flight I've been on as the lights were on bright the entire flight home. Other passengers were complaining but the crew were more interested in selling than making it comfortable for passengers. On a positive note the crew out on Saturday 18th were very good and the crew coming home could learn a thing or two from them! Everything else about the trip was smooth but the journey home just completely spoilt it hence the low scores.","","","Economy","","5.0","4.0","2.0","3.0","0.0","","","4.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Jenkins","Canada","2012-08-28","Booked a flight from DUB to YYC 8 months in advance. While I was on vacation Aer Lingus emailed me 6 times to notify me that our connection from ORD to YYC was cancelled but they failed to provide any assistance to get us home. I called their customer service line who offered me a similar flight on a different day but were unable to accommodate our schedule. I asked for a refund for the ORD to YYC portion of the flight which they agreed to but the agent was not able to tell me how much that refund would be. I had to rebook ORD to YYC on my own with a different airline. I will never use Aer Lingus again and I don't recommend it to anyone. Very poor customer service.","","","Economy","","2.0","3.0","3.0","2.0","2.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Deborah Meighan","United States","2012-08-09","Our flight was great and the service wonderful. Staff polite and welcoming and the food good. We had first run movies TV shows games. We flew from New York to Ireland to Italy and back. Would recommend this airline 100%.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Fred Püss","Estonia","2012-08-08","I've flown Aer Lingus twice a round trip from Helsinki to Dublin and another round trip from Dublin to Bologna. All flights were on time A320 nice and clean with leather seats that have head rests. Flight attendants have always been friendly providing excellent service. Check-in at the airport and getting an assigned seat is particularly nice and makes standing in line for boarding unnecessary. Great value for money and I fly with them on every opportunity.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-cairo-user","/airline-reviews/air-cairo-user","Air Cairo customer review","Caner Dilmener","","2009-12-07","Istanbul to Sharm El Sheikh and Cairo to Istanbul: The planes were new clean Airbus 320. They didn't serve us a hot meal only refreshments (butter cookies and a drink). Even the flights have been delayed for 2 hours on both ways I recommend Air Cairo.","","","","","7.0","","","","","","","","0"
"air-cairo-user","/airline-reviews/air-cairo-user","Air Cairo customer review","Roger Verbaert","","2009-03-17","This airline made a lot of improvements : new aircraft good crew hot meals - no problem at all during flight.","","","","","8.0","","","","","","","","0"
"air-cairo-user","/airline-reviews/air-cairo-user","Air Cairo customer review","P Masson","","2009-01-09","Brussels to Luxor. Good charter airline. Modern A320 aircraft with friendly fa's. No entertainment onboard but hot meal served.","","","","","7.0","","","","","","","","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Ray Bloom","Thailand","2011-02-28","BKK to Madrid via Moscow. Except for a bottleneck at Moscow airport the return flights were okay - good food limited inflight entertainment reasonably pleasant cabin staff. I would fly with them again if they continue to offer their low prices. The bottleneck at Moscow - transit passengers had to go through one security machine - completely inadequate for the number of passengers.","","","Economy","","8.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Tibor Blum","Italy","2011-02-15","At Beijing we had about 2 hours of delay boarding an aged B767. After another 45 minutes captain said sorry today we do not fly: the plane is broken. By about 0430 in the morning the Aeroflot airport staff said to me that I must spend my night with an unknown other traveller. After having been sent to the miserable hotel at about 1330 next day I was able to leave Beijing to Moscow with a better A332 aircraft. Staff is incompetent and very rude. They just don't know a word of English and if you have a problem it remain a your problem. They have to learn a lot.","","","Economy","","2.0","","","","","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","L Robin","Thailand","2011-02-14","Moscow to Vladivostok. The worst flight I ever had  chose economy as biz class is a rip off for domestic flight - service is terrible. I called many time the hostess for a glass of water during the night - no one came. No need to talk about food it was terrible. Service is like the food. My last experience with this airline (beside the one hour flight to St Petersburg I do regularly) I don't understand how they can be SkyTeam member.","","","Economy","","2.0","","","","","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Yakunina","New Zealand","2011-02-11","Beijing- Moscow. The customer service is appalling! Unfriendly unhelpful and rude staff! Tried to call service helpdesk in Moscow and no one would answer the phone or speak sufficient English. They have a long way to go to improve customer experience.","","","Economy","","","","","","","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Weaver","United States","2011-02-06","Kiev-Moscow-JFK. Experienced more of the same disorganization that I saw on my previous flights. I have found that flight attendants to not enforce the rules because they are half the size of their very pushy customers. Flight smooth except for passengers attempting to remove heavy bags and dragging every other object out of the overhead with it. Upon landing in JFK we were delayed getting to our gate. While we were stopped passengers got up and got their bags and raced for the exit. There was no effort made to stop them because of the size difference with the FA's. Plane was new and seats were reasonably comfortable. I feel sorry for Aeroflot staff having to deal with stubborn and highly combative passengers. Aeroflot tickets are cheap enough to entice me to fly with them again even if the passengers act like a mob.","","","Economy","","7.0","","","","","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Cowan","United Arab Emirates","2014-05-23","Phuket to Abu Dhabi. Most uncomfortable seat and with the smallest leg room I've ever experienced. Knees where wedged against the seat in front of me the entire flight and I'm only 5'11"". They had to have the guy in front of me put his seat forward when serving the meals just to fit the food trays in. Entertainment and movie selection was laughable with nothing even remotely current. I know this is a low cost carrier but Ryanair is more comfortable that Air Berlin. Spend a few extra dirham and go with any other carrier than Air Berlin.","","","Economy","","1.0","1.0","3.0","3.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Robert Bumann","Germany","2014-05-17","Flyer beware! I recently booked a flight through OneWorld Alliance-American Airlines. I received the confirmation email stating clearly a 2 baggage allowance. I arrived to the airport with an extra bag which I was prepared to pay for. The check in desk refused to acknowledge the baggage allowance in the confirmation email and preceded to charge my card for all the bags. The card was swiped several times as the agent said the charge would not go through. At this point I opted not to take the flight due to the excessive cost (550 Euro) and left with all my bags. I checked my account today only to discover that $412 USD has been taken from my account from AirBerlin. As I did not approve these charges I do not have a receipt. I attempted to call AirBerlin but was not able to get a human being on the phone.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Khawla Amin","Qatar","2014-05-11","Abu Dhabi to Phuket on an Etihad ticket. Air Berlin flies this sector on behalf of Etihad. A satisfying experience. The plane was only around 60% full so I had 2 seats to myself. The seats were a bit cramped so it would be uncomfortable if the flight was full. Very nice and friendly crew who chatted and socialized with the passengers. Food was not bad at all I was actually dreading German food due to my previous experiences with Lufthansa but Air Berlin's food was obviously from Abu Dhabi airport and tasted good. Smooth flight no complaints at all.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Dwyer","Ireland","2012-08-02","Flown them on several occasions and every time there seems to be some sort of problem. The most recent - I was flying to Dublin (with Iberia and British Airways) from Central America via Madrid and London. My flight from Madrid to London (on BA) was delayed so I went to Iberia and said I had to get another flight from London. They immediately changed my flight and put me on the earliest flight possible so that I could make my flight free of charge. I arrived in London and made my way as quick as I could to Aer Lingus. I was too late for my bags to go through but there was one more flight. I could change onto that flight for €78. I booked an overpriced €250 round trip from Dublin to London and then missed a flight due to another delayed flight and they wanted to charge me more to take an empty seat on the next flight! The staff member in London was rude with an uncaring attitude. No level of hospitality and kindness. Flight itself was fine - no frills not much better than Ryanair not much worse.","","","Economy","","2.0","3.0","2.0","0.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan Robb","Ireland","2012-07-31","Tuesday 24th July from Manchester - Waterford. Checked in on time for a departure at 13.15 this actually took off at 16.30 for Cork! If somebody had explained that the plane was being diverted to Cork and we were then being bussed back to Waterford we would have made alternative arrangements. When we were given our £3 lunch voucher we were told that our flight was in Cork. No mention that our flight was being diverted to Cork as well. When we arrived at Cork there was nobody to guide us to the baggage it was not labelled we eventually found the bus! At no time were we told what was happening total lack of communication.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Willsea","United States","2012-07-25","Recently traveled for family vacation from JFK-DUB-NAP. Our original flights to Italy experienced minor delays but our return trip from Naples Italy was horrendous. We were delayed multiple times with no explanation. No Aer Lingus employee ever came to the Gate to explain what was going on. We were not offered the opportunity to fly on another airline and by the time we departed we missed our connection in Dublin and were forced to stay overnight in Dublin causing me to miss a critical business meeting. Additionally staff in Dublin ""accidentally"" booked us on flights (through London Heathrow) with another overnight layover. I did not discover this until we were in out hotel room in Dublin purely by accident because we were not issued tickets just handed a computer printout and told we were on flights to JFK in the morning. That night after discovering the error I found a United flight direct to Newark NJ and asked to be booked on that instead which I was ""allowed"" to do. This was the first time I encountered someone helpful at Aer Lingus. Now rebooked on a direct flight the next morning to Newark NJ at my request. To compound the experience the flight from Dublin was delayed 2 hours.","","","Economy","","3.0","3.0","4.0","4.0","4.0","","","3.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Mary Tiutiunnik","Australia","2011-02-02","Moscow to Seoul with Aeroflot. I had trouble at Moscow Sheremetyevo airport at check-in on 27th January my seat booking could not be found even though I had rung the day before and was assured I had a confirmed seat. I was sent to Domestic terminal D to a Korean Air office that did not exist - I rang the airline and again was told my seat was booked and confirmed and after going to the service desk at Terminal D being yelled at by a charming girl I did receive help and a man from Aeroflot escorted me back to Terminal F. I had 4 attendants then check me in and one was waiting at the gate to see that I was OK and to tell me to checkin again at Seoul for my flight to Sydney. The flight was fine food was good and the service was fine. Russian airports are very difficult at the best of times I only speak a little Russian but I have travelled with Russians and it is also difficult when there are problems for them as customer service is terrible one. Russia is not a country where it is easy to travel - at airports there is often no trolleys no one who speaks English and rude service.","","","Business Class","","7.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","C Per","Italy","2011-01-23","My first experience with Aeroflot has been really awful. December 26th Moscow Sheremetyevo to Beijing but due to the bad weather many flights including mine are cancelled. Aeroflot is unable to cope with the passengers requests for clarification and the assistant who manages the Transit office is only able to say that she cannot tell anything to anybody and that passengers should just hear the announcements and watch the displays. Needless to say the announcements are barely audible and spoken in a language which hardly resembles English and the displays report incorrect information. We happen to discover by chance that Aeroflot dispenses meal vouchers which passengers are able to receive only after long and exhausting queues. The worst part is when the flight Moscow-Beijing is actually announced at 1630 on December 27th. No information is given as to who is allowed to access the airplane and this causes chaos at the gate. After some time rumors spread that only passengers with a ticket for Dec 27th flight will be admitted as well as some people with the ticket for the Dec 26th flight. After a couple of hours in wait at the gate an announcement of an Air China flight to Beijing has the result to disperse part of the crowd mostly Chinese but when we go to the gate joining the others we notice that the monitor at the gate reports a flight to Antalya. Therefore we go back to the Moscow-Beijing gate and after pushing and shoving we are admitted into the airplane with no apparent logic while other passengers are left behind. What has happened is really beyond comprehension and I discourage anyone from flying Aeroflot which is the worst company that I have used in my entire life.","","","Economy","","","","","","","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Jared Weaver","United States","2011-01-22","JFK-Moscow-Kiev. Food and drink were free unlike many American carriers and found the food to be quite good. I did experience a horrible lack of organization and enforcement of the rules. No one would take their seat and flight attendants would not intervene to get things moving faster. Thus my flight from JFK was 20 minutes late taking off. Other than that the service was professional. Dinner was served quickly along with several rounds of drinks none of which were alcoholic. During landing I experienced the same disorganization and lack of enforcement of rules. When were on final approach to Moscow a woman entered the bathroom and would not leave. There was some attempt at removing her but not nearly enough. The flight to Kiev was more of the same passengers refused to take their seats until the plane was actually moving. There as little to no attempt by the crew to seat them. Our flight was delayed over a half hour because of this. Inflight service was good perhaps better than the flight between JFK to Moscow. Despite the short flight a meal was served and drinks came frequently. Overall my complaint was the lack of effort to get the passengers seated. The flight attendants knew enough English to make ordering food and drinks easy despite me not knowing a word of Russian.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Michael Shipley","United Kingdom","2014-04-27","Flew Air Berlin last night (26/04/14) from Phuket to Abu Dhabi. Extremely limited service left my food and very uncomfortable flight. These are literally a low cost airline with a poor meal and a bottle of water thrown in. If Etihad endorse these then we'll revert back to Emirates.","","","Economy","","3.0","2.0","2.0","1.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Kai Matuschewski","Germany","2014-04-27","TXL-MXP return. Pleasant and straightforward flight on time. Clearly not the most exciting option as it is a low budget carrier but excellent value for money.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Mutschler","Germany","2014-04-27","Flew Cologne-Berlin/TXL return. Modern aircraft both flights with Boeing 737-700 one brand new with Dreamliner interior very nice. Good service from flight crew got 2 drinks and offered sweet or salty snack. Crew was nice and smiling. Pilot informed during flight and arrived on time in Berlin. Baggage was quick on belt. TXL is an old airport and that is not to blame Air Berlin for that. Return flight was nice as well crew gave me a 3rd hot drink that was a nice touch. Plane was not full and the service was nice and with a smile. Much better than Germanwings. I wish Air Berlin would fly CGN-HAM.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Roger Stone","Australia","2014-04-21","Milan-Berlin-Antalya and return via Dusseldorf: a reasonably enjoyable experience although Berlin Tegel was possibly the worst 'airport experience' I can remember for a long time especially as I had a 4 hour layover stuck in what seemed like a make-shift demountable building plus use of a few old steel chairs. Nevertheless it was good that Air Berlin efficiently recognised my One World Emerald/Platinum Status so I had pre-allocated good seats and quick check-in with early 'pre-board' on every sector. I also pre-ordered their hot meals and bought myself some wine on-board so not a bad experience overall. The return flight back from Antalya was somewhat bizarre but enjoyable with only 10 out of 210 seats occupied so it was essentially an empty aircraft - all other flights were full (and all on-time). Priority luggage does not appear to be recognised. All in all quite a pretty good experience and which reminded me for the benefit of my fellow countrymen very much like some of the better Jetstar flights and experiences in Australia.","","","Economy","","7.0","5.0","4.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","O Best","United Kingdom","2012-07-25","BRS-DUB-BOS. We flew from Bristol to Boston connecting in Dublin. The regional flight was on time with quite poor legroom but we arrived early in Dublin. We changed terminal on one of the buses. The 11am flight from Dublin to Boston doesn't clear immigration in Dublin but it was no big deal. Non-alcoholic drinks were complimentary but things you had to pay for were obviously overpriced. The crew were pleasant and the entertainment was fine. Overall the flights were very good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","B Parkinson","United Kingdom","2012-07-25","Travelled to USA - economy class outbound and business class inbound. Service was superb both ways. Staff friendly on both transatlantic flights and on Glasgow - Dublin / Dublin - Glasgow flights. I would have no hesitation in travelling with Aer Lingus again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Muller","United States","2012-07-22","We had a terrible experience with how our cancelled flight was handled and the subsequent customer service after the flight on June 22nd out of New York (JFK) to Shannon. After returned to JFK due to problems with the plane's mechanics we were on the tarmac for 3.5 hours and then it took another 3 hours before we arrived at a hotel to spend the night. The next day we returned to the airport and there were only 2 ticket agents to re-ticket almost 400 passengers. We were given vouchers to use on the plane which we could not use once we got on the plane! We missed our reservation in Shannon and Aer Lingus would not refund this amount. The customer service at the New York Office was just an ineffective as the services we received in the airport.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","2.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","J Habesh","United States","2011-01-21","It seems the common thread with most fliers on Aeroflot is that planes and flight service is good but the Airport in Moscow is no where near international standards. I agree! I flew one way from Yerevan Armenia to Moscow and on to Los Angeles. New Airbus planes good leg room and above average meals. The flight crew seemed like they would rather be elsewhere and were not very interested to assist when someone had taken my seat. I had to stand for a while and then took matters into my own hands and found another seat.","","","Economy","","7.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Y Kiselev","Norway","2011-01-19","Oslo - Moscow - St Petersburg return. Fine crew meals and planes. Boarding in A319 in Oslo took some 40 minutes most of which were spent inside the aircraft waiting for other passengers to take their seats - thanks to lack of management and guidance from the cabin crew. Due to this arrived to Sheremetyevo D with a 35 minutes delay cutting my connection time down to 40 minutes. Passport control /customs very fast. Waited for luggage about 15 minutes. Ran to the transfer desk where two of the three staff said they can offer re-booking for a later flight to LED. However the third representative was extremely helpful did few phone calls to warn the gate that I am coming and basically ran with me through the corridors carrying my luggage to the LED flight gate. Unfortunately the flight to LED was delayed people were standing at the gate for 40 minutes hearing no info but only ""5 more minutes!"". Finally the gate personal announced cancellation of the flight and we were rescheduled for the flight departing in 2 hours. On the way back from St Petersburg everything went smoothly I even did not need to pick up my luggage at Sheremetyevo for customs clearance. Service and flights were just great. Aeroflot does change for the better but has to put more effort into ground staff training and customer service. English training for the crew is necessary as well. As for lack of smiles - I guess this is simply a cultural feature - Russians generally reserve smiles for situations of fun and/or pleasure and apparently Aeroflot staff do not feel much of either at work.","","","Economy","","8.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","M Ranevskaya","United States","2011-01-14","I expected to fly from Moscow to Stockholm on December 26 2010 but the flight was first delayed several times and then cancelled. As a result I reached Stockholm on December 28 - after waiting in Sheremetyevo for more than 2 days and nights without any information food or lodging. The electronic screens displayed misleading information about many flights that were delayed or cancelled. I found out that my flight was about to depart merely by chance from my fellow travellers. After registration it was impossible to find any representative of Aeroflot in the international terminal D - they were just afraid to get out to the angry crowd and when they finally ventured they could not answer any questions and would not give their supervisors names. The new beautiful terminal is a mess without those who are responsible for customer service. I felt trapped and betrayed.","","","Economy","","","","","","","","","1.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Timo Kauppi","Netherlands","2011-01-11","Amsterdam to Bangkok via Moscow Sheremetyevo. Amsterdam to Moscow can be compared to a flight with any European airline you get even a warm meal. Moscow to Bangkok was excellent service was good even though the crew did not speak good English. Announcements in English were very difficult to understand. You get a warm meal twice and in between drinks and snacks. The selection of drinks is awfully poor for a long haul flight. Aeroflot does not serve any alcohol on flights to Bangkok but they also have not replaced those alcohol drinks with anything else. You are served only Cola Fanta Sprite water tomato juice apple juice or orange juice tea and coffee. Inflight entertainment was excellent with many films and games as well as music. The only negative thing we could find was the fact that Russian passengers do not take safety matters very seriously. We heard mobile phones ringing and passengers going to use the toilet during approach! Apart from the routine announcements and checking seat belts the crew was not interested in telling passengers to behave.","","","Economy","","8.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Farouk Mogheth","Thailand","2011-01-09","Bangkok-Moscow-Prague and return. I tried Aeroflot again and my decision was made on the basis of the facts that they use new A330 on their longhaul which is a big step forward compared to their Il96 Russian aircraft and Aerflot flights and Skyteam partners moved to the newly opened Terminal E and D in Sheremetyovo which is supposed to shelter the passengers from the horrors of what is now called Terminal F. The flight from BKK was okay check in was problem free the boarding process was chaotic as usual and staff completely uninterested to help. To my horror we parked at the older terminal and it was the same story all over again. Horrible terminal with sad staff barking at passengers overcrowded old terminal with people sitting on the ground. I consider it as false advertising and clearly the airline lied as my reservations stated all flights were to fly to/from the new terminal. The A330 new and still clean onboard entertainment limited but okay a small number of films and a very limited music choice. The food was good and portions sufficient only one drink then totally zero cabin presence. After the meal the crew hid for at least 8 hours at the back of the plane and ignored many calls for service. They shamelessly kept hauling business class food for what it seems as their own private party at the back galley. Toilets filthy as no one checks on them. The same thing at the return flight. Beware that Aeroflot Bangkok flights are predominantly family oriented so there will be a large % of infants on board which can get very tricky with a plethora of babies yelling all through the red eye flight in unison. Aeroflot's greatest weakness is in its crew - sad robotic and no eye contact whatsoever. Thanks for the flight but I guess Ill give someone else my business until I see a considerable move forward from Aeroflot.","","","Economy","","4.0","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Birkelund","Norway","2014-04-17","Oslo-Berlin (Tegel). Boeing 737-700 round trip. Same equipment. Check in was fast both ways. We checked in 1 bag. You can have 1 free (23kg) bag checked in. Pretty much left gate on time both ways. Seats were comfortable but jiggly. I got the seat of the passenger sitting in front of me in my lap during take off both ways. Air Berlin says on their website state they will give you a free non alcoholic drinks and a Ham/Cheese sandwich on flights over 90min. We got a choice of ""sweet or salty"". Note: If you choose ""sweet"" you will get a waffle bar. If you choose ""salty"" you will get a bag of chilli potato chips. Drink choices of coke products and juice/coffee. It would have been nice if they asked if you want a ""waffle bar"" or a ""bag of potato chips"" because I was confused. An overall average flight. Left on time and landed on time. Good value for money.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Rodriguez","United States","2014-04-16","Took this flight long haul from JFK to Poland. The seats were small and the leg room is very small. I usually travel this route through Aer Lingus which has a lot more space and more comfortable but unfortunately they discontinued this route. The flight attendants for my flight was rude and not nice. They didn't smile and if you asked for anything it seemed like you were bothering them. The food was the worst. Would not use this airline again. The price was very good though.","","","Economy","","4.0","2.0","1.0","2.0","4.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Kuntz","Germany","2014-04-03","TXL-TFS 5 hours flight was on time friendly flight attendant but the free food was not good at all. There was the choice cheese or chicken sandwich. The food you have pay for was a little bit better but still not worse the money. The flight was not expensive so I would recommend this airline.","","","Economy","","6.0","3.0","4.0","1.0","2.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Clarke","Ireland","2012-07-22","Flew from DUB-BCN. Never a problem on EI clean plane nice crew reasonable (ish) price for snacks and drinks and T2 in Dublin is a breeze. Why they don't try and sort it out and try to become a 4 star airline is beyond me if Virgin Australia can do it and they can't touch EI on some levels then what's stopping them?","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Donnan","United Kingdom","2012-07-19","Flight from Dublin to Heathrow to get connecting flight with Air New Zealand to LAX. Flight delayed followed by chaotic approach in prioritising passengers meant we missed our connection by 5 minutes. This would have been avoidable if cabin crew had adhered to its policy of getting connecting flight passengers off first via rear door. Instead we were the last to leave as front door took priority. Very disappointing.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","John Lyons","Australia","2012-07-16","Flights LHR-DUB return. Check in at LHR got us an earlier flight aircraft clean and seating very comfortable. Cabin crew on both sectors were very helpful legroom ok for a short haul flight. First experience with Aer Lingus and will use them again. Overall very pleased.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Hanley","Ireland","2012-07-16","BHX-DUB-ORD. Very professional crew frequent updates from the pilots arrived 50 mins ahead of schedule food was very nice for economy class. Cabin crew very attentive and always checking up to make sure everything is okay and offering more free tea and coffee. Cabin was very clean and bright and quite quiet. IFE had a large range. Pre clearance at Dublin airport was fantastic and meant we were out within 25 mins once we reached Chicago.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","T Thanasis","Greece","2011-01-09","Athens to Moscow Sheremyetevo return. New A320 polite staff good food. Price was cheap. I would fly again with Aeroflot.","","","Economy","","10.0","","","","","","","4.0","1"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Andrew Smith","United Kingdom","2011-01-05","London-Moscow-Bangkok price way cheaper than competitors when we booked planes seemed pretty new decent choice of films music games etc so-so - food. Staff extremely unfriendly no alcohol in economy 3 hours in Moscow. Would always have to be way cheaper than better alternatives such as Thai Etihad Emirates for me to use them again. However much better than Royal Jordanian who we used to BKK last Christmas - they were truly appalling.","","","Economy","","5.0","","","","","","","4.0","0"
"aeroflot-russian-airlines","/airline-reviews/aeroflot-russian-airlines","Aeroflot Russian Airlines customer review","Philip Jensen","Denmark","2011-01-01","Copenhagen - Moscow - Havana. First flight an A319 seats quite comfortable with good legroom and delicious dinner. Moscow-Havana new A330-200 seats good although they don't recline were much. The biggest drawback was that IFE offered a very limited amount of movies and TV shows no where near main competitors.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","D Ellard","Austria","2014-04-01","I fly Air Berlin every 2-3 weeks long haul from Europe to Miami doing the same flights all the time. One thing that stands out is that they are not consistent. The crew (under-staffed) do not work as a tight team and so the service is often all over the place. Being a TopBonus Gold member makes no difference at all except for priority check-in lounge access and pre-aboard. I always fly economy and choose to sit at the back I usually miss a choice of meal the seat next to me is rarely kept free and the regular collection of rubbish from your seat is very poor or non-existent. I often disembark with a seat pocket full of rubbish or I take it with me to the toilets during the flight. When pressing the call button they attend to your seat turn the call button off and then a give quick glance to see if you actually wanted anything. Water is given to you in a bottle there is no mid-flight juice/water service. When boarding they have 1-2 crew members greeting passengers while the rest stand in the galley no effort to emerge and help people find seats store luggage etc. I fly Etihad frequently and am shocked at the tie-up the two airlines have - complete opposites when it comes to service. I have a tomato allergy for which I can rarely get a special meal so when boarding I ask them to make sure they put aside a meal that does not contain tomato this request is often met with no response or an attitude of that is a lot of work of 14 in the last year only once did a crew member actually give me a crew meal. I now take my own food. Have tried several times to upgrade to business class with miles but never been able too. On a positive note the long- haul aircraft is modern IFE is excellent and seat comfort is ok and they are nearly always on-time. I have flown business class a few times and they are excellent - there is however only two business class cabin crew for 19-20 people so if full I imagine service would be different when I have flown there is only a 10-12 people in business class.","","","Economy","","5.0","3.0","1.0","3.0","5.0","","","2.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Eelco van den Heuvel","Netherlands","2014-03-28","DUS-TXL-MAD. AB cancelled the original DUS-MAD flight which was quite a nuisance. So had to fly via Berlin which added 3 hrs since they didn't offer to fly direct on their OW-partner Iberia. On the positive side: very punctual flawless performance. Free drinks and a nice snack and only 80 euros one way. Seating in 737-800 to TXL cramped. Luckily an empty middle seat. Otherwise it would be hardly bearable.","","","Economy","","7.0","1.0","3.0","4.0","1.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Anthony Acosta","United States","2014-03-27","This a totally no frills airline with seats so close together that there is no room for your knees and if the person in front of you decides to recline your poor knees will pay a price. Getting in and out of seats is difficult and seats are very thin. Our flight was MIA-DUS and too long for comfort this carrier is best suited for regional routes not trans-Atlantic routes that become gruelling. I would rather pay 10% more to get additional leg space from a more traditional carrier. Crew was nice but had a reluctance to speak English even though they are serving an American market I thought that was strange as they clearly could speak English. Food was normal airline fare with lunch and a light breakfast. We flew the A330 which was very nice and new. Our DUS- Berlin and Berlin-Rome flights were fine both on A320's.","","","Economy","","2.0","1.0","3.0","3.0","5.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Mayr","Austria","2014-03-26","SZG-HAM-SZG on A320 both ways. Long time ago since I last flew with Air Berlin and it was a positive surprise. Both flights on time. Cabin was very clean and spotless seats are nice and not cramped. We even got coffee and tea on this one hour flight. FA's very friendly. Overall a very good experience and I would fly Air Berlin again on European routes.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Janet Barrett","United Kingdom","2012-07-09","We have today flown back from Cork airport on flight EI3701 to Birmingham. There were four of us so I pre-booked seats on Row 3 to ensure that we sat together. Unfortunately the legroom in these seats was much narrower than the rest of the seats. The two male passengers were 6ft 4in and 6ft 2in so you can imagine the uncomfortable journey they had to endure. It would have been preferable not to book seats in advance and take pot luck!","","","Business Class","","5.0","1.0","4.0","4.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Dwyer","United States","2012-07-08","I flew from Shannon to Boston yesterday 7 July and must say that I was both shocked and horrified that three of the female cabin crew including the cabin manager were chewing gum whilst serving food etc. I expect that here by the staff on US carriers but not Aer Lingus. Otherwise the flight was faultless.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Donegan","Germany","2012-07-02","Most recently SXF-DUB-SXF return. The economy class product its getting better after dipping for a few years. Most of the A320s now seem to have the more comfortable seats with moveable headrests and a little more legroom than before (29 rows now instead of 30 I think). I'm an occasional flyer on this airline maybe half a dozen times a year mostly Spain-Ireland or Germany-Ireland. The staff are still pleasant if less experienced. It's a significant notch above Ryanair in overall product and service and worth a premium (often there is none). Pricing overall is competitive.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Nicola Harvey","United Kingdom","2012-06-24","Shocking late service which the airline knew was running late but instead decided to leave everyone at Gatwick staring at the departure board for half an hour with the - please wait sign on. Unloading and loading of passengers was painfully slow (some passengers haven't yet grasped the need to read the ticket and establish what seat they are in). This is the second time this flight has been delayed and the excuses are somewhat similar. It might be an idea to cut the number of flights if they cannot keep the ones to London Gatwick on time. Very Poor prefer Ryanair. The 15/6/2012 Gatwick to Dublin.","","","Economy","","2.0","3.0","2.0","4.0","0.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Edo Gerkema","Netherlands","2014-02-27","After a long trip from Sydney-Abu Dhabi and a stop time of 3 hours (+1/2 hour delay) the more than 7 hours flight to Dusseldorf started. After almost 2 hours flying finally the staff offered us a small sandwich (with beef or cheese) and one cup of coffee. Another 2 hours later we got a bottle of water. Doing nothing but trying to sit compressed between my seat and the extreme tilted seat in front of me I really felt hungry. When I asked for another piece of bread I got one and the promise that there would be more served in 20 minutes. Indeed we got food. While collecting the rubbish we were offered a drink coffee? No only cold drinks. Before my experiences with Air Berlin were ok but this last flight was really unpleasant.","","","Economy","","6.0","2.0","2.0","1.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Jay Ananth","United States","2014-02-18","JFK to DUS. Great flight. 8 hour trip non stop great entertainment and staff service was excellent.","","","Economy","","9.0","5.0","4.0","3.0","2.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Malina","Czech Republic","2014-02-07","DUS-AUH on December 24th 2013. Air Berlin 7460 code-shared by Etihad. The seats don't offer much space but I was very impressed by the personal entertainment system. It basically looked like a tablet - very sharp display touch screen fast response. I've haven't seen such a great system anywhere else yet (I only fly economy though). When somebody's unit stopped working the flight attendant brought a replacement! The only drawback of this was the fact that it was a night time flight so I tried to get some sleep rather than spend the time watching movies.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","B Baser","Switzerland","2014-01-28","ZRH to TXL and back in mid-November 2013. As an OW Sapphire member I was able to reserve a seat for free in advance additionally because I made the seat reservation only 3 days prior to departure I was able to obtain an XL seat free of charge which is something that Air Berlin normally does not offer its OW partner members. On the flight to TXL the plane type was changed without advance notice so I ended up with a normal seat but on the way back I enjoyed the larger legroom. I must say that if you're taller than 6'2 the normal seats are at the limit of what one could call comfortable. Though there is no pain or pressure in any way. The fare cost less than 5$ the rest made up of various taxes and fees and it ended up costing me around 120$. I like the fact that overall the service was good enough for this amount of low fare. Along with the good public transport connections in ZRH and TXL door-to-door cost me 135$. Departure was on time in both cases. Staff was friendly in both cases though there was nothing special about food and beverages being offered. No inflight entertainment at all bring your own.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","George Nobbs","United Kingdom","2012-06-17","LHR-DUB flight was very well done by all accounts quiet and well maintained. The staff seemed very courteous and keen to engage in small-talk with customers. DUB-LHR flight not brilliant more down to bad luck than anything else on this flight it was more the people I was with that caused aggravation behind me shaking my seat back and forth as if it was a play-thing. This wasn't helped by the person in front of me reclining back so there little room. I am not questioning the plane attendants or cleanliness.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Charlie Gerstein","United States","2012-06-10","Flew to Milan via Dublin from JFK on June 5th. Found check-in staff at JFK to be extremely rude and not helpful. Aircraft was clean and departure was on time. Toilet midway through flight had no toilet paper or paper towels. They did nothing and appeared to have cared less.","","","Economy","","3.0","2.0","3.0","4.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Cousins","United Kingdom","2012-06-10","BHX-DUB-JFK outbound BOS-DUB-BHX inbound. Outbound: BHX very quiet no queue for check-in all on time A320 clean the seat is fine for such a short flight. At Dublin the transfer was pretty smooth took approx 30 mins to pre-clear US Customs and Immigration. You don't collect and recheck your bag it's checked through and you are shown a picture of it on the belt to confirm it's yours etc. Boarded A330-300 clean tidy good AVO generally a nice plane to be on. Sat in the 2 row mini-cabin at the front quietest flight I've been on. Recaro seat is fairly decent. Food was perfectly edible and the crew were helpful and friendly. Arrived early into JFK bags came within a few mins. Return flight much the same exact plane and seat. 30 mins late boarding but made up most of it - arrived 5 mins late. Transfer was much easier and quicker A330-A320 in 30 mins left ahead of schedule arrived early to BHX and was quickly out of the airport. Overall very happy and I think this will now be my preferred route to the East Coast saves the trek to LHR.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Thomas","United Kingdom","2013-12-29","STN-DUS-TXL. After I read lots of negative feedback about Air Berlin over here I was a bit terrified to use this airline. Actually my both flights were just fine and I can't say nothing bad. It's just 3 star airline so expect 3 star service. Cabin crew not smiling that's true. I read that on intercontinental flights lots of tall pax struggle I was just fine and picked an aisle seat as precaution. Seat comfort - just normal. Flights were departing little late but arriving on time. Check in luggage arrived with me into destination. The small plane this airline is using on route from London are extremely loud.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Laurie Kurilla","United States","2013-12-17","My reservation was for LAX to Dusseldorf to Salzburg. After I made my reservations I got 6 changes from Air Berlin. I paid for the XL seats (more leg room) from LAX to Dusseldorf. After all their changes I am now traveling from LAX to JFK to Dusseldorf to Salzburg and they gave me XL seats only from JFK to Dusseldorf and I now have a 12-hour layover in Dusseldorf. They have rude clerks on the phone. No one can make a decision without a manager and managers only work 8-5 European time.","","","Economy","","","2.0","1.0","2.0","0.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Carmel Monaghan","Australia","2013-11-19","I flew to and from Abu Dhabi to Norway and return. I was very disappointed in both the seat comfort quality of food and general service. The seats were narrow with poor leg room. In fact there was more leg room on the short flight from Oslo to Berlin than the long flight from Berlin to Abu Dhabi and they were hard and generally uncomfortable. The food on the way over was unrecognizable let alone edible with a business class passenger asking me what is was while we were awaiting customs clearance so they obviously got the same thing. The return flight food was marginally better. The staff were friendly and polite but did little to help a woman who had a 4 month old baby and a toddler who had booked a seat with a crib and didn't get it. She was basically told 'bad luck' and they left her to ask 2 other passengers if she could swap seats with them to accommodate her sitting with her child in the crib which attached to the wall. The toilets were also in a revolting state by the time we arrived at both destinations because they were not cleaned at all. I will not use this airline again. I had expected better from an affiliate of Etihad airlines who are excellent.","","","Economy","","2.0","1.0","2.0","1.0","4.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Song","Romania","2013-11-18","I am only 5'3"" tall a frequent traveller and have never had any issues with legroom. Flew Budapest to Chicago round trip in economy class and was shocked at how cramped it was. If the person in front of you reclines their seat at all it is impossible to even move in your chair. The monitor was literally just a few inches from my face. I have never felt so claustrophobic on a flight before. Flight attendants do their job but with a bit of attitude. Also I had one piece of extra luggage (not overweight) on the return flight and I was charged $200 USD. Their fees are written very clearly on a piece of paper when you arrive at the airport but are very unclear and confusing on their website. Considering most airlines charge anywhere from $50-70 for an extra piece of luggage $200 is beyond ridiculous.","","","Economy","","2.0","2.0","3.0","3.0","4.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Roderick McGrath","United Kingdom","2012-06-10","Southend to Dublin. Excellent airport new route from May. Aircraft was nice clean ART42 nice leather seats which had plenty of legroom for the 1 hr 35 minute flight. Excellent inflight with smiling hostess.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Holly Mcintyie","Netherlands","2012-06-07","DUB-AMS ORK-AMS DUB-LGW CDG-SXF. I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United Delta BA or Air France any time.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","E Neptune","United States","2012-06-07","My boyfriend and I book a trip to Dublin only to get to the airport and was told the flight was cancelled. The manager said the next flight was the following day at 9.45pm. When passengers started asking to be put on another flight he said there were too many of us he said there was nothing he could do and finally shouted ""I am not going to answer anymore questions the flight is cancelled and that is that"". We cancelled the flight and booked another airline that same day.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Anu Gunasekera","Canada","2015-07-30","London to Toronto. Flight delayed 5 hrs and no explanation or food vouchers were given. When it came for boarding, ground staff were shouting at passengers. Flight was very old B767, Air Canada should stop sending these old 767's across Atlantic, entertainment system did not work for the whole flight, crew tried to reset it but it did not fix the issue, it was a very long flight to have no entertainment system. When it came to food, it was awful. ","Boeing 767","FamilyLeisure","Economy","London Heathrow to Toronto","3.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Donovan","United States","2013-11-15","We paid extra for seats with leg room from Chicago to Berlin and on to Salzburg. We did get the leg room seats. However it seems that Air Berlin seats are exceptionally narrow. I did not measure the seat but my guess is that even an inch or two makes a great deal of difference. As we were taxiing in (both directions) the air conditioner condensation came dripping down onto my legs. On the way to Berlin this was a significant amount of water less so on the way back. The flight attendants who were sitting facing us and just smiled and said ""condensation"". While on the plane after I read for a while I attempted to turn off the overhead light. It would not go off. The flight attendant said that it had to be turned off by the computer which for the life of me I could got get into place. After he helped he could not get the computer to turn off the light. He switched computers and that still didn't work. We asked if we could change seats but there were not leg room seats available. The flight attendants tried to be very helpful. Berlin Tegel is a grey stone cold airport. Cigarette butts all over the place. Even people who were cleaning just bumped into you with the mop without a word of ""excuse me"" like the whole row of waiting passengers was supposed to get out of our seats while she mopped. I would not recommend Air Berlin.","","","Economy","","5.0","2.0","4.0","3.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Epure","Germany","2013-11-11","For an almost 2 hours flight to Bucharest from Berlin TXL we we're served a 20g pack of potato chips which was described as snack. Every airBerlin flight the ""snacks"" become smaller and smaller but this is too much. That bag of potato chips will cost anywhere less than 1 Euro and I think this becomes towards a customer humiliating. There are always the same unhappy stewardess-faces always looking like they can't wait to finish their shift and go home. Not to mention that at the airport we were sent in an improved Terminal with only two flights very crowded and absolutely no duty free facilities. I am fed up with this airline and I have given up my topbonus card after one year of bad experiences with them. I hope I will never have to travel again with them. The only plus I can give the flight was in time.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Linda Doering","United States","2013-10-23","I will never fly Air Berlin again! Some of my flights were ok but flying Dusseldorf to JFK business class was terrible. The seats seemed like they were from 1966 - very old and extremely uncomfortable. Fly this airline at your own risk.","","","Business Class","","","1.0","3.0","2.0","0.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Alexander Mokretsov","Russian Federation","2013-10-23","DME-DUS-VRA and back. Excellent airline which offers very competitive prices but also good service. The flights from Moscow and back were on time. The connections in Dusseldorf went smoothly. The transatlantic flights were great. I enjoyed excellent entertainment system which provided wide selection of great movies and music. The food were very tasty and fresh. The staff were very efficient and polite. All in all a very pleasant experience. I would recommend not to economize though and pay some extra fee for the preferred seat selection since the leg room is rather scarce.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Browner","Ireland","2012-06-07","Flew from Dublin to Boston return with a group of 65 teenagers. Check-in was straightforward and both flights pleasant and uneventful. Excellent product with good crew and well maintained cabin. No complaints!","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Gary Greene","United States","2012-06-06","JFK-DUB Nice flight on a new clean airbus. Food was excellent and IFE was fine with recent movies and plenty of music and games. The seat was not that comfortable as it was not a ""Lay flat"" but had a slight angle. Still managed a few hours sleep. Crew attentive and pleasant throughout.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Souts","United States","2012-05-29","ORD-DUB-ORD. Great service both during the check-in process and onboard on both flights. Very good IFE and decent food. The fact that you have to pay for alcohol is a bit annoying but it is becoming the standard in the industry. Clearing customs in Dublin is a great plus. Overall a very good experience.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","E R Subra","United States","2015-07-29","We had a confirmed booking to fly from Toronto to Newark on 27 Jul 2015 by AC 768. At the time of checking in, we were shocked when they said that we were on stand by when the tickets were booked over 4 months ago. The seats were not allotted until we reached the gate, which meant we were not scheduled to fly on that plane. Unacceptable! They started serving snacks and drinks just 30 mins before landing and they only served a few rows, not all. Reason being it was time to land. So, the cabin crew did not know how long they will take to serve all passengers? Why did they even start serving? Air Canada dropped lowest in our rating considering the amount of international travel we do every year.","","Couple Leisure","Economy","YYZto EWR","1.0","1.0","1.0","1.0","2.0","1.0","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Nariner Rakkar","United Kingdom","2015-07-29","I travelled 27th July from Toronto to LHR. This was quite possibly the worst experience I have had with an airline. The plane was delayed but the main issue I had was the state of the 767-300 aircraft. The entertainment system was not working, seats were in a poor condition, WC's were in a poor state and the experience was somewhat disappointing, particularly as I paid almost £800 for the flight. I would probably not consider flying with Air Canada again based on the experience I had.","Boeing 767-300","FamilyLeisure","Economy","YYZ to LHR","1.0","1.0","4.0","2.0","1.0","2.0","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Eldem","Canada","2015-07-29","Slow check-in in Beijing. Used the Air China Business Lounge which is consistently disappointing. Flight was ready to leave the gate on time but ATC had grounded all flights due to pending thunderstorms. The captain did a stellar job keeping the passengers informed while we waited on the tarmac for 4 hours. The crew served water, juice and snacks during this time. Once airborne, the service was prompt and FA's generally friendly although a couple of them appeared to be annoyed and uninterested in their job. Dinner and breakfast were OK with reasonable number of meal and drink choices. The pods are at the end of their service life with cushions becoming inadequate for restful sleep. IFE content was mediocre and sound quality was poor. Due to the lengthy delay in Beijing, I missed my connection but the wonderfully polite and helpful agent who took my call at AC's Concierge Desk had me secured on the very last flight out and even had my boarding pass delivered to the arrival gate in Toronto. It is nice to see there are still some service-minded people left at AC. The flight from Toronto to Montreal had very basic service given the short duration and the time of day. Luggage delivery both in Toronto and Montreal was shockingly slow.","Boeing 777 and CRJ","Business","Business Class","PEK to YUL via YYZ","5.0","2.0","2.0","2.0","2.0","2.0","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Alex Hempel","Australia","2013-10-22","Vienna to Rome in October 2013. Vienna has this amazing facility where if you fly Air Berlin or Austrian you can check your hold luggage in at the city train station up to a day before and take the express train out to the airport. We made use of this facility and despite being a bit doubtful everything worked perfectly. Thanks to this we had no waiting time at check-in or at the airport. Boarding was orderly and quick even with only one person at the gate. Flight crew was friendly the plane being a newish A320. Inflight snack was okay nothing special but I've seen worse airplane food. On arrival in Rome we had to wait over half an hour for our luggage but that seems to be par for the course there. All in all I'd fly them again.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Andrew Jones","United Kingdom","2013-10-22","Travelled from Berlin to Chicago. I generally have low expectations of airlines today especially when travelling with my national flag carrier British Airways. I was pleasantly surprised by this flight. Yes Economy Class seat pitch is just 30"" but the scooped out seat backs help in that respect so you gain a little knee room. The food was pretty good that is to say I've had a great deal worse and the crew were friendly and attentive at all times. I particularly liked the entertainment system which worked well and had large seatback screens. All in all for an Economy Class flight of nearly nine hours not a bad experience.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Daisuke Ito","Germany","2013-10-20","FRA-TXL-FRA: Just 55min flight but complementary snacks and soft drink in the afternoon flight and also complementary warm bread and soft drink in the early morning flight. Cabin attendants were friendly on both flights. Even landing on time at FRA due to full spots we had to wait on a taxiway for 10min. Outsourcing ground staff at TXL could not answer where the AB lounge was. ""I don't know"" with smile.","","","Economy","","7.0","4.0","4.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","William O'Mara","Ireland","2012-05-29","I have not used Aer Lingus for many years because of cost. I recently went from Dublin to New York. Outward journey perfect. Return another matter. I could not book a seat and at JFK I was the very first in line I was handed a boarding card not having been asked if I would like an aisle seat or otherwise. I did ask for the same seat I had on the outward journey if it was available. I was told it was not and handed the boarding card within 10 seconds. The impression I I got was that the lady at the desk did not even look. It will be a while before I use Aer Lingus again.","","","Economy","","5.0","4.0","2.0","4.0","4.0","","","4.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Millar","United Kingdom","2012-05-29","Recently travelled from Edinburgh to Dublin and the plane was delayed 40 minutes. On our return flight the plane was once again delayed 30 minutes. In March we made the same journey using Ryanair and there were no delays. It is very difficult to contact Aer Lingus as they don't give email contact details.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Peter Paul Ng","United States","2012-05-29","JFK-DUB-NAP. Seasonal route to Naples. Outstanding product service and price. Beats any US airline. Professional pilots and FA pleasant and clean cabin A330-300 decent pitch IFE. Armrest does not raise all the way. DUB-NAP on clean A320 Sky Deli edible enough price competitive with airport. Return DUB-JFK A330 bulk seat 9D in private cabin behind Business. Cool spot IFE screen folds with armrest. DUB T2 is small and efficient transfer.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Perman","United Kingdom","2012-05-27","GLA-DUB-GLA. Very reasonable flights but we did not check-in any bags. Check-in with iPad was simple and straightforward and we breezed through security in both directions. ATR-72 plane was ideal for this short flight. The propellers are a lot louder than a jet plane but the 2x2 seat layout is much more suitable for most travellers than the usual 3x3 you expect on sort haul flights. The planes were comfortable and well maintained and the service both ways was professional and friendly. Overall a perfectly acceptable for the short route with an excellent frequency to Glasgow. Much better value for money than the competition (Ryanair from PIK which is invariably more expensive and less frequent). My only real complaint is the need to bus passengers out to a very remote stand in Dublin.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","James Crawford","Canada","2015-07-26","Indifferent cabin crew acted like passengers were an inconvenience. No choice of meal, only pasta in a white sauce and this was an international flight. I have flown Air Canada several times and have no idea how they get a 4 star rating I have flown other four star airlines such as Lufthansa and Etihad and I can say Air Canada does not belong in the same category.","A330","Solo Leisure","Economy","Frankfurt to Montreal","3.0","3.0","2.0","1.0","3.0","3.0","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Symons","Japan","2015-07-25","Our flight was a 10 hour and 43 minute flight from Calgary to Tokyo however during the flight we were not able to access the entertainment system as it was broken. We went up to the service desk to ask if there was anything that was available that we could use instead of the entertainment system on board but understandably last minute there was nothing. The service we recieved at the ground desk was terrible. We were not treated with much respect almost as if we, the customers were something that was not important. After our disappointing encounter with the ground staff we got on board. We found out that our light and attendant call button were both broken. We got complaint forms however when we tried to enter them online all three cards had invalid claim numbers and therefore we cant claim anything. I have tried to call the airline from Japan but there is no free call to the airline therefor after not having entertainment we have recieved no assistance. I do not recommend this airline to anyone.","","FamilyLeisure","Economy","Calgary to Tokyo","1.0","1.0","3.0","1.0","","1.0","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Asĺam Kermali","Canada","2015-07-25","The first leg of travel was from Istanbul to London on Turkish Airlines - amazing service, customer service and comfort. The second leg from LHR to YYC on good old Air Canada was a nightmare. Boarded on time, sat on tarmac for an hour with no communication and forbidden use of bathrooms. Food during flight was mediocre to poor. Service was terrible, seemed like the staff was being forced to work there, seating was less comfortable than the Turkish Airlines used during first shorter sector.","B767-300","FamilyLeisure","Economy","Istanbul to Calgary via London","1.0","1.0","1.0","1.0","1.0","2.0","1.0","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","P Knap","Germany","2013-10-09","Air Berlin domestic TXL-DUS-TXL 737-800. Though almost fully booked on both ways boarding was smoothly (maybe due to new boarding process). Crew - as always at Air Berlin - a bit of a mixed box: varying from friendly with a personal touch to absolutely indifferent. Seat quality and choice of snacks and beverages very good for a short hop. Arrival 5 min late both ways - so almost on time. All in all good domestic product and value for money.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Y Raltseva","United Kingdom","2013-10-09","SKG-Dusseldorf-Stansted. Flight went very well. All on time. Polite staff and good ""meal"" on board. I would recommend.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Joerg Lehnert","Germany","2013-10-06","Flight from CPH-TXL. As this is a short flight (around 60 minutes everything included) food and beverages are not a matter of survival. However Air Berlin was once renowned for its on board service even on short haul routes. No longer. There was absolutely no service at all on this flight. Neither was there any explanation. One flight attendant privately admitted that they did not have anything on board. Too bad as they were one such a great airline.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Lester","United States","2012-05-21","LHR-JFK via Dublin. Lounge access at Heathrow and very nice lounge in Dublin - impressive airport. Flight from LHR-DUB was very full and uncomfortable. Flight from DUB was in new and very clean A330 - only 10 passengers in business class. Excellent service and very impressed with the food quality. Seat was comfortable and spacious. All in all a good experience - would not like an overnight flight as the seat was not at all comfortable for sleeping - angled type and impossible to get comfortable in that position - also a bigger pillow than the regular economy version would have been appreciated.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Ignacio Tofino","Spain","2012-05-21","Dublin-Barcelona: 29 teenagers and three teachers. Ground staff were not very good they seated the group in different rows but they handled hand luggage in an efficient elegant and professional way. No room inside the cabin? No problem they check it in for you at no extra cost. One appreciates such details when dealing with a bunch of students and all their souvenir purchases. As for the flight - peaceful even though I could have used some more leg space.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R D Kivett","United Kingdom","2012-05-21","BHX-DUB-JFK return. Short flight BHX-DUB was fine. Clean plane friendly attendants but cramped leg space which is fine for such a short flight. I had prepaid for my seat selection but due to aircraft change DUB-JFK I was moved to back of plane. I complained to attendant at gate in DUB who apologised and offered to put me in a window exit seat as there were no other aisles available. I preferred the aisle and so stayed with it which turned out to be fine. FA's are for the most part very friendly except for a couple on the return who were efficient but not really friendly. The best thing is being able to go through customs for the US in Dublin on the way out. No lines and easy to get through. ATR on the way back from DUB-BHX looked very old and not very well taken care of. Overall I liked Aer Lingus and plan to fly them again next time I go to the States.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Milne","United Kingdom","2012-05-15","DUB-MAD. Airbus A320. Boarded 30 minutes prior to departure and left ahead of schedule. Terminal 2 in Dublin very clean modern and spacious. Cabin crew friendly efficient and professional throughout. Purchased drinks and snacks which were of good quality and sold at reasonable prices. Seats leather and comfortable with acceptable legroom. All in all a good flight. The only negative aspect was Madrid Terminal 1 which is old fashioned and lacked any decent facilities.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Cowles","United Kingdom","2015-07-23","Came off a flight from London and had booked an internal flight to get me to Edmonton. Turns out it would have been quicker to drive. We boarded on time but were then told that there was an electrical fault with one of the radios. We waited on the tarmac for an hour and then an engineer came and replaced the offending part. During this time, communication from the flight attendant was scant and when he did speak it was comical. Each time he read the announcements from his dog-eared handbook looking like he would rather be anywhere else in the world from here. We eventually took off and the flight to Edmonton was fine. On landing we were in the middle of a thunderstorm so there was no tractor available to tow us to the gate. We waited around 30 mins and then we were good to go. Coming back it was another story. I was booked on the 3pm flight back to Calgary to connect to AC850 at 17.50. I checked in and was happily waiting at the gate when my cousin called to tell me we were delayed (she was getting updates from an app on her phone). There was nothing to say we were delayed on any of the airport screens. Further updates came through to say the delay was being extended and then it finally came up at the gate, although no announcements were made. I had to watch the 4pm and 5pm flights depart on time and then finally the 3pm flight was cancelled and we were transferred to the 6pm flight. Obviously I had missed my connection by that point. Cabin staff on the return leg were rude and unhelpful when I tried to enquire how best to get to my next gate at Calgary. I understand that airlines are always prone to delays but the lack of communication really annoyed me. I'll definitely try to get a direct flight next time. Flight attendants could definitely benefit from some customer service training","","Solo Leisure","Economy","Calgary to Edmonton","2.0","3.0","1.0","","","1.0","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Cowles","United Kingdom","2015-07-23","Flew out economy but paid extra to get 35A which is an exit row seat. Seat was ok but a bit snug width-wise. Queues for the loos tended to stand right in front of me so it was a busy area. Inflight entertainment was good but would benefit from more recent films. Cabin crew were friendly and helpful and always happy to answer questions. Food was really good, a lot better than other economy flights I have taken. Coming back I upgraded to Business Class and was given seat 7a. I didn't get to choose as I missed my original flight due to a connecting flight cancellation so was just happy to have made the flight. Seat was ok but uncomfortable in fully flat mode - it would have been a lot more comfortable with an extra cushion layer. Flight attendants were friendly but rushed to get everything done before people wanted to sleep. Food was good but some choices ran out quite quickly. I liked the idea of pre-ordering breakfast and letting them know if you wanted to be woken for it or not. Overall a good flight, a lot better than the experience I had on my connecting flights with Jazz","","Solo Leisure","Business Class","London to Calgary","8.0","3.0","4.0","4.0","4.0","3.0","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Susan Foad","United States","2015-07-22","On the way from Toronto to Beijing we were told that there was no hot water beverages due to ""contamination issues."" The flight staff were not very friendly. On the way home we were forced to downgrade my ticket from first class to coach because my children were in coach and it was against policy. My husband and I sat in the last row of first class and my kids were in the first row of coach. The first class row was literally right in front of the row my children sat in. There were absolutely no issues on our leg out to China with my kids sitting in coach. I was never told that this was against policy. On our way back the ticketing agent refused to issue our tickets. We tried upgrading the kids that was refused because on the second leg of the trip there were no first class seats available. However, on the second leg of the trip there were only economy seats on the flight. The desk agent made us wait for over an hour refusing to give me back my passports. They said the only way we could fly is if they downgraded my ticket for an economy class seat. The agent refused to allow me to keep my first class seat. The whole situation was beyond logic.","","FamilyLeisure","First Class","Shanghai to CVG via Toronto","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","G Mayer","Israel","2013-10-02","No Transit At Tegel airport and double security check at arrival and departure! One hour transit is not enough and we almost didn't make to the flight! From TLV to Tegel and from Tegel to Zurich. Our luggage didn't arrive and we had to wait 3 hours for the next Air Berlin flight to receive our luggage! Cheap but not worth it!","","","Economy","","2.0","3.0","4.0","4.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Thornton","United States","2013-09-30","DUS-JFK Business class flight 7450. Good service good staff good food good wine and drinks but the seat was horrible.","","","Business Class","","7.0","1.0","5.0","5.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Polczynski","United Kingdom","2013-09-24","Worst experience with Air Berlin was my first and will be my last. Flying from TXL to GDN and the flight was cancelled at the last minute no extra information was given and the boarding screen was just switched off so no one knew what was going on. Then we had to stand in a line for over 2 hours to be told that there were no flights for a few days after which was unacceptable. Then it was the whole process of finding the luggage to collect and the staff were so rude and unhelpful.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mark Hurter","Switzerland","2012-04-11","ZRH-DUB-ZRH. Tale of two airlines. Web check-in on the way out went well. Full load but crew was helpful arranging hand luggage. Dealt well with some difficult passengers. Crew professional some very friendly. Check-in machines on the return worked well. Passengers seated in the back where allowed to take big hand luggage with them. Those in the front were not so felt sorry for those who paid even more than for a standard seat as they either had their bags checked in for pick up or had to store it at the back of the plane. Front two crew members absolutely unmotivated and yelling at passengers. Prices no longer that cheap. Terminal 2 is ok. Flight to Dublin would be a 8. Back would be a 3. Buy onboard choice is good and prices are ok.","","","Economy","","6.0","4.0","3.0","4.0","0.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Cook","United Kingdom","2012-04-05","For the 4th time in 4 weeks I have been delayed on the Edinburgh - Shannon route which is operated by Aer Arann. In all cases this was blamed on technical difficulties with the aircraft - ageing ATR72 turbo props. Today I had a 3hr delay out of Shannon and the Manchester flight was delayed 6 hrs. Very little information and the Aer Lingus information desk was unstaffed most of the time.","","","Economy","","1.0","3.0","2.0","3.0","1.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Gerry Thompson","Switzerland","2012-04-04","GVA-DUB and DUB-MCO. GVA-DUB in economy and DUB-MCO (Orlando) in Business. Both flights on time and impressed by the cabin staff. The Dublin to Orlando flight was lovely - very nice food and wine(s). Seat - not a flat bed and was very comfortable for sitting for sleeping it was not and I cannot imagine spending a night in it. Our bags were tagged through from GVA-MCO and when we checked in for DUB-MCO flight only 2 could be located. Counter staff went out of their way to locate and re-tag the ""missing"" bag. Pre-clearance for the US was speedy and pleasant. All in all we were very impressed - service and price both right!","","","Business Class","","8.0","3.0","5.0","5.0","0.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ellis Kennedy","Canada","2015-07-22","Sitting in the rear area of the cabin, did not receive a drink. Cabin crew could not get to us on time, they were stressed to get service done. Disappointed in the service. Only three cabin crew for a full flight.","A320","Business","Economy","Montreal to Toronto","4.0","3.0","2.0","1.0","5.0","3.0","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Eldem","Canada","2015-07-21","Smooth check-in aided by a friendly agent in Montreal. First leg to Toronto left and arrived on time. A small but tasty snack and full bar service was available on the short flight to Toronto and the FA was friendly and very efficient. Flight from Toronto to Beijing had an orderly boarding process and was ready for departure however a last minute delay was encountered to remove luggage belonging to a passenger who did not show up. The aircraft interior looked in dire need of an overhaul with floor boards torn off at the pods, food splattered on the pod walls and side panels of the seat hanging loose. The service from the FA's was warm and conducted efficiently. Food was of reasonable quality and quantity and it was good to see an updated menu. There was a good selection of wines, spirits and soft drinks but there were no hot beverages available during the 13 hour flight due to a maintenance problem. I learned later in the flight that the very same aircraft had been suffering from this for the last three weeks. IFE was disappointing as the content had not been updated for the last four months and did not match what was advertised on their website and magazines. The pod style seats need an upgrade as they are worn out and becoming uncomfortable. The flight arrived late but mainly due to congestion in Beijing. Luggage was delivered promptly. Overall it was an OK experience but lack of coffee and tea on a very long flight (especially to China) was inexcusable.","A320 and Boeing 777","Business","Business Class","Montreal to Beijing via Toronto","5.0","2.0","4.0","2.0","1.0","4.0","","2.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Cornelia Janssen","Belgium","2015-07-21","Initially I was reluctant to fly Air Canada after all the bad press about their service and quality but I can only give a big thumbs up for overall service and friendliness of the crew. Food quality is poor, but no worse than most other airlines.","","Couple Leisure","Business Class","Tokyo to Vancouver","8.0","5.0","5.0","3.0","4.0","4.0","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Walker","United Kingdom","2013-09-24","Our flight from San Francisco to Dusseldorf was delayed 27 hours. We were promised a hotel for the night in the SF area. Instead Air Berlin provided us with no accommodation no advice no refreshments no phone calls. We were misinformed by Air Berlin about the availability of hotels in SF and alternative flights across the Atlantic. In effect we were abandoned by Air Berlin. We therefore cancelled the flight and flew with another airline. We would not recommend Air Berlin.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Pei-Kuan Feng","United States","2013-09-13","My flight was on 9/1. I took the 2 hour flight from Zurich to Dusseldof and then Dusseldof to JFK. There is no sign outside Zurich airport about Air Berlin you have to discover that its Check In area is at 3. Check-in line was short and easy. The plane arrived at Dusseldof with no gate so a bus took you to the door. Once you exited the door you enter Germany. You have no idea where you were. I found out I had to move from the arrivals area to the departures area. I had to go trough the security check and then get my passport stamped. The inflight service and food were excellent. There were two meals. Flight attendant provided non-stop service and distributed water bottles. The programs on the monitor were excellent and the screen has very good resolution. The flight map was not working.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Martin Alexander","United States","2013-09-11","JFK-Berlin-Sofia-Stansted-Dusseldorf-JFK. Planes are new and clean but the space between seats is really small. I am 5'7"" and found it to be tight can't imagine how someone taller will feel. At one point the person behind me asked me to move my backrest forward because it was too tight for them. Food is average to below average maybe at par with American's food on international trips but lesser quality than British Airways. Flight was on time service was decent. I have a OneWorld Sapphire status so I used the BA lounge in Berlin (TXL). The lounge was old and quite dirty kind of like the airport itself. Selection of food was poor drinks were ok. On return flight I was not able to use a lounge at the Stansted airport - AirBerlin pointed me to a lounge but when I got there the attendant told me that AB does not have a contract with them. Then there was a last minute gate change and I had to sprint to a new gate to catch my flight. Used AirBerlin lounge in Dusseldorf - minimal selection of food ok on drinks. Flight from Dusseldorf to JFK was on time with 2 meal services average quality of meals. I do not plan to fly AirBerlin in the future.","","","Economy","","3.0","2.0","4.0","3.0","3.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Wood","United Kingdom","2012-04-01","I fly twice a week LHR-DUB. Generally acceptable but quite average. Services mostly on time and the journeys smooth. The Aer Lingus Dublin lounge is very pleasant and the staff helpful. Many cabin staff have an unpleasant attitude that suggests we should be thanking them for giving us the opportunity to fly with them - we expect to be treated with at least a bit of respect! The loyalty scheme is not great - they will not provide points for basic non-flexible flights.","","","Economy","","5.0","3.0","2.0","3.0","1.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Goss","Ireland","2012-04-01","DUB-TFS-DUB. Great airline to fly with when travelling with children. Flight attendants seem to make even more of an effort with them. Like the look of their new inflight menu and what we bought onboard was tasty. T2 is a pleasure compared to what DUB was previously.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Olsson","Spain","2012-03-20","MAD-IAD. Good value for money a step up on the appalling service that we expect from the legacy US carriers but pretty minimal. This is a code share with United and for all intents a United flight in Aer Lingus livery and standard legacy service issues (complimentary and edible meal but you have to pay for alcohol and snack services). A330 was clean and serviceable. Economy had the usual cramped seats. IFE system is good. For the price it is good value.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Ian Smith","United Kingdom","2012-03-15","GLA to ORD via DUB return. The flight to Dublin was with Aer Arann which was fine for the 50 minute flight. Flight to Chicago on A330-300 and we sat in a small three row cabin just behind business class which was excellent. Crew were friendly and professional and the meal was standard economy fare. Only one bar run so if you wanted wine with your meal you had to purchase it. The return flight was only 6.5 hours which was great and the catering was very tasty. Overall a very good product by Aer Lingus.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Clayton Ksenych","Canada","2015-07-20","I am a Canadian who lives and works in South America. I have made the trip from Ecuador to Canada three times this year. Each time I traveled, my baggage as been misplaced and delayed (three times in a row, consecutively). Their staff in Pearson (Toronto) are not informed on baggage through customs. I was given three different answers by three different employees. Air Canada has a policy where you do not directly speak to employees regarding complaints. Rather, you write in an e-mail complaint and are told you'll get a response withing 25 days to a month. AC's lost articles policy is time consuming, requires paper mail and has a lengthy window period for response. This is not worth the hassle in many cases.","","Business","Economy","Quito to Toronto via Bogota","4.0","2.0","4.0","3.0","1.0","1.0","1.0","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ashton Pittman","United States","2015-07-19","Wasn't the worst flight I've been on, I'll say that. But when you arrive 2 hours early and your flight gets delayed and you arrive at your destination and they not only forget to put my checked luggage on the plane but half a dozen other peoples luggage on the same flight might I add, is just plain ridiculous! Yes I understand it happens, but not to eight different people on the same flight. I fly a lot and out of all the airlines I fly, this has been the most disappointing! My boyfriend and I checked our bags at the same time and his bag arrived. ","","Business","Economy","Toronto to Los Angeles","2.0","2.0","3.0","3.0","3.0","1.0","3.0","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Marie Mermillod Dupoizat","France","2015-07-18","Departure from Montreal scheduled at 20.00 delayed at registration for 22.30. Midnight at embarking door, flight was cancelled without any kind of explanation, no option on another flight. We were asked to pick up our luggage, we were given a phone number but no human assistance, no voucher, no advice. The only hotel we could find at 1.00 am was the Marriott). We are elderly women foreigners without contact in Montreal. Next morning we learn by email (assuming you can read your mail abroad) that a plane will board at 17.00- no apology and no explanation. Arrival in Geneva with 20 hour delay. No assistance from Air Canada, nobody to help and direct us to a so called ""reasonable hotel"".","","FamilyLeisure","Economy","Montreal to Geneva","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Paterson","United States","2013-09-03","JFK-TXL return in Economy. Overall quite satisfied with Air Berlin. Check-in at JFK quick and staff accommodating in helping find me a good aisle seat (I am rather tall). Gate staff and boarding were fine. AVOD fine although TV choices were a bit limited. Seats are comfortable legroom should be more than adequate for someone under six feet. Cabin crew were polite drinks service was punctual liked the whole bottles of water handed out. Food was merely decent. Return flight same comments although TXL gates leave a lot to be desired. Overall I would recommend AB; despite their lower cost they are indeed better than most United States carriers when it comes to Economy long-haul.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Christopher","New Zealand","2013-09-01","28th August 2013 from Malaga to Hamburg on a very well maintained 737-800. Journey started with online check-in and a bag drop at Malaga airport. The queue was not orderly and the staff did not police the queue very well at all. The check-in agent who dealt with me seemed indifferent and did not make eye contact with me which was rather rude. Boarding the flight took quite a long time as the flight was full. Far too much hand luggage had been allowed aboard the flight. The cabin crew were not very friendly nor welcoming at all. There was considerable turbulence during this flight and the crew did little to allay the fears and concerns of some of the passengers. A small snack was served as well as a drink. At the end of the flight an overheard monitor displayed the route taken for a few minutes only. There was no goodbye from the crew at the end of the flight. I found the staff very cold on this occasion.","","","Economy","","5.0","5.0","2.0","3.0","0.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Stevenson","United States","2013-08-28","Overall very satisfied with Air Berlin. Returned from a cruise which ended in Venice. First took a short flight to Dusseldorf to then catch the connection to JFK. All connections were made on time. The Air Berlin flight staff were all very congenial. Was able to watch three movies on their entertainment system to pass the time. Food was good. ""Open"" bar even better. I would definitely fly Air Berlin again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Colin Boakes","United Kingdom","2012-02-23","We are frequent business class travellers this was our first time with Aer Lingus from LHR to MCO via DUB. The whole experience was excellent. Crew were professional but friendly seats comfortable the food delicious and choice of wines good. Given the price we paid - roughly half that of the other airlines we generally use - the service represents great value for money. A shame they don't offer business class on European services but we were still able to use their lounges at LHR and DUB.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Fox","Ireland","2012-02-20","Dublin-Budapest return. Very organised and efficient boarding with on-time departure from DUB. Smooth flight and early arrival into BUD. Cabin crew courteous although a little functional. Return flight delayed 40 minutes. Pilot and crew apologetic for delay. Plenty of information given on routing arrival and weather. Cabin crew were friendly and accommodating. Problems with excessive hand-luggage is regular on this flight but this was dealt with at check-in and by onboard crew efficiently.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D O'Sullivan","Ireland","2012-01-25","BRU to DUB. As a regular flyer with Aer Lingus (Gold Circle Prestige) it is with regret that despite improvements in some areas (e.g. improved lounge) Aer Lingus has difficulty differentiating itself with its competitor Ryanair and passengers are not always the highest priority. Despite a stated policy allowing a cabin case and a personal item such as a laptop bag Aer Lingus has not communicated this to ground crew which led to a poor experience. It is not acceptable for a passenger to be castigated for exceeding the luggage limit when in fact this is not the case. It is also standard practice with other airlines that bags taken from passengers due to lack of space can be collected at the door of the plane rather than at the baggage belt - this is crucial when transfers are involved. Another recent trend is that the seat belt sign is left on until service is completed - a benefit for crew and cabin service rather than passenger comfort. Aside from these issues the flight crews have been generally pleasant on recent trips and 7 out of my last ten flights have been on time although thankfully I had built in enough time to make transfer flights.","","","Economy","","5.0","4.0","1.0","0.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","I Cairns","Ireland","2012-01-11","Use Aer Lingus for European flights about 5 times a year. We have found that over the last year or two their planes are filthy the seats food-trays and seat-pockets are sticky and dirty every time we travel. We have always used Aer Lingus when possible and have found the service pricing and onboard staff to be excellent but the poor cleanliness is really letting them down. I can't understand why they are letting this area slip so badly.","","","Economy","","5.0","3.0","5.0","4.0","0.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Roger Duarte Neves","Canada","2015-08-01","Flew to Lisbon from Toronto July 27 2015, plane was a older model, no entertainment system. We had to download an app on the iPad or if you don't have a iPad the airline rents them for $10. Movies are mostly older ones, which I was shocked to see, since I've flown overseas many times. The leg room seems tight compared to other overseas flights I've taken. Crew were very nice. I'm Canadian, and very disappointed in my countries main airliner. Long ways to go to be a premium airline.","Boeing 767-300","Couple Leisure","Economy","Toronto to Lisbon","4.0","1.0","4.0","1.0","1.0","3.0","3.0","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Sydnie Jimerson","United States","2015-07-18","I was disappointed by my travel day with Air Canada from Vancouver to Toronto connecting in Toronto to Dublin. The first leg was delayed by an unknown amount because of maintenance issues. They bumped me and other passengers to a different plane so that we would make our connections (after delaying for about 1 hour and 45 minutes), which was appreciated but I ended up in a terrible seat and still cutting it extremely close and I have no idea when the original plane actually ended up taking off. We landed in Toronto and almost ran off the plane to try to make what I thought would be a very short connection of about 30 minutes in a huge airport. Turns out the next leg was also delayed, so far by 2 hours (I'm still sitting her, waiting to board and fuming) for, again, maintenance. Apparently this time they know what's wrong but they have to go get a part to replace something in one of the pilot/copilots chairs? At least that's what I gleaned from the flight attendants and various other passengers discussing the issue. I understand that delays happen sometimes. But its a little ridiculous for both of these planes to need last minute maintenance. We haven't been offered any kind of compensation for all of this trouble and I'm annoyed. I've flown air Canada before and had things go as expected but only once before and a 50/50 record isn't great.","","Solo Leisure","Economy","Vancouver to Toronto","1.0","2.0","3.0","1.0","3.0","1.0","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ahmed Emad ","Canada","2015-07-15","I was travelling from Edmonton, CA to Cairo, Egypt on Monday July 6th 2015 on flight AC 8153, with my 17 and 15 years old children and my 7 month old baby. We were supposed to catch flight AC 852 from Calgary to London, however, there was a 2.5 hour delay and accordingly there was a risk that we would miss our flight from London to Cairo. I went to the Air Canada customer service, who told us that if we missed our flight we would be compensated. However, on flight from Calgary to London I was disappointed once again, I asked the flight attendant for a can opener because I wanted to open my baby's formula but they said they didn't have one. It was very inconvenient considering that the flight was 9 hours long. They didn't give me extra food or any baby food (which was supposed to be provided since they knew there was going to be a baby on board). When we got to London at 2.57 pm, we, obviously with no surprise, missed our next flight that was planned to depart at 3pm. We were booked for the flight that leaves at 10.30 pm, thus making us stay at the airport for 7.5 hours! We were treated with no respect whatsoever. We were just given vouchers and told that was all they could do for us. Finally when we got to our final destination, adding to all the hassle we faced, our luggage had not been put on our flight and we had to wait for almost 48 hours before we got them. ","","FamilyLeisure","Economy","Edmonton to Cairo via London ","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Manev","Germany","2013-08-26","TXL to SOF return. Really can't complain about their short haul product - both flights were on time a drink and a snack offered and crew on both legs were friendly enough. At least the short haul service is comparable to established airlines such as Lufthansa or BA. Will definitely use them again in the future.","","","Economy","","10.0","2.0","4.0","3.0","3.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Olszewski Tomasz","Poland","2013-08-07","WAW-TXL-AUH-HKT-AUH-TXL-WAW. Flight from WAW to TXL on a new Bombardier Q400 short and smooth. Flights from TXL to AUH and from AUH to HKT on the A330-200 were half empty so it was very comfortable having 4 seats in the middle row to sleep all by myself. Same thing on the way back. Service was great as well I can't complain at all.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Depaepe","Belgium","2011-12-20","BRU-DUB-BRU. Airbus A320. Both flights on time. New planes with decent seat pitch. Attendants friendly and professional. Lots of information from the cockpit. Good value for money!","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Bulman","Ireland","2011-12-16","Dublin to JFK November 2011. Boarded Airbus A330 on time staff both pleasant and efficient ensuring a quick boarding had seat just behind bulkhead for business class. This area contains 12 or 14 seats and is worth paying extra for - comfortable and entertainment excellent. The flight was nice crew keeping us informed on route and weather etc meals passable at best! However on par with most other carriers from my experience overall a nice flight and felt well looked after.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mustapha Aissaoui","Canada","2015-07-31","We are a family of 5 who had booked a flight from Montreal to Athens with Aegean Airlines on July 26, 2015. It turned out it was Air Canada Rouge, flight AC 1902. The experience was mostly poor. The airplane was a 767-300 with tight legroom and no entertainment monitor displays. This was a big surprise for a transatlantic flight. When I did the web check-in on aircanada.com, it showed that the airplane had individual displays. The crew said you could download the application on an android or apple smartphone or rent an Ipad for $10. Of course we do not have such a device for each member of the family and paying for such a basic service item was out of the question. The Wifi was slow and the entertainment server would show busy many times when we tried to connect with the smartphone. The food was below average but the washrooms were kept in good condition during the flight. The only positive was the crew. They did all they could to help with questions and queries. I am not impressed with Air Canada Rouge. The quality of service is much lower than with Air Transat which we used to travel to Spain, Portugal, and France.","Boeing 767-300","FamilyLeisure","Economy","Montreal to Athens","2.0","1.0","4.0","2.0","1.0","3.0","1.0","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Colin Dinh","Canada","2015-07-27","I was hesitant to book this airline going to Osaka due to the negative reviews here but it was the cheapest option. To my surprise, me and family did not have any negative experiences a lot of other commenters had. I'm 5'10 and found the seats to have average legroom just like any other airline I've flown. The crew were professional, helped out immediately when someone needed it, and served with a smile. The food to me was good, obviously not restaurant fancy, but good and filling. Drinks and bottled water, not tap, was offered every now and then. Although there is no screen in front of you to provide you with in-flight entertainment or location, they have an app that you can download on your Apple or Android where you can access some good movies from. I had no problem connecting to it and it kept me entertained for the long flight. Overall, I would fly with them again.","","FamilyLeisure","Economy","Calgary to Osaka via Vancouver","8.0","3.0","5.0","5.0","3.0","4.0","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Linda Irvine","Canada","2015-07-14","Recently had a pleasure trip to Boston, Cape Cod and New York. Unfortunately before we left I broke my foot and was on crutches for the trip duration. We signed up for handicap assistance through Air Canada. They were our flight provider for every leg of our journey. I am so impressed with the service Air Canada provided. At every Check in, one or more Air Canada representatives were there with a wheelchair to transport me (with my 78 year young mom), to the next flight connection. Everyone who helped was courteous, experienced and efficient. It made the trip so much easier, and there were some very tight connections, especially in Toronto. Thank you so much for your outstanding service Air Canada. My only complaint is the new $20 baggage fee which is the only reason my review is a 9 instead of a full 10. I wish it did not exist","","FamilyLeisure","Economy","Castlegar to Boston via Calgary/Toronto","9.0","4.0","5.0","3.0","5.0","5.0","4.0","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Eldem","Canada","2015-07-14","As a top tier AC frequent flyer I checked in using the priority lane. The agent was aloof. We had an onward connection with Lufthansa and despite providing her with booking reference and ticket numbers, she insisted there was nothing she could do to issue our boarding passes, so much for seamless integration with Star Alliance. On board, it was a very tired looking A330. The FA's bordered on rude and threw drinks and meal trays at the passengers. The food in both quality and quantity were on par with a budget airline. Seats were OK for economy and IFE had decent selection. AC lost its title as Best North American carrier and I hope this serves as a warning to them as their service and especially staff interactions have put them on par with the rest of the mainstream carriers in North America. There is nothing left that distinguishes them from their American counterparts. Time to get your act together AC.","A330","FamilyLeisure","Economy","Montreal to Frankfurt","2.0","2.0","1.0","1.0","2.0","1.0","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Kovacevic","United States","2013-08-07","I flew to Europe on June 15 from Fort Myers (FL) to Duesseldorf. My previous trip was in January 2013 (Berlin- Miami). Company changed their fees on June 1st and nobody had a courtesy to let me know that even though I am their top bonus member (frequent flyer program). I called before my flight to double check and asked if there is anything else I should be aware of (I flew with them few times before so I was familiar with their policies) and teller forgot to mention they changed baggage fees (from 50Euros to 200$). Customer service representative at the check in desk forgot to mention that too and she just transferred me to the cashier and it was than when I found out about the charge! I don't mind paying but I do mind being ripped off! Besides that their seats are very small and food quality could be better (a lot better).","","","Economy","","2.0","1.0","3.0","2.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Epure","Germany","2013-08-04","TXL-VIE a weekend trip 26/7-28/7. Both flights delayed: in Berlin they announced 10 mins but it turned to be 25 mins when we boarded. There was an apology from the captain. Return flight also delayed this time nobody announced anything and we had to wait. When for a 55 mins flight you have a delay of 20 mins it is not that good. I found the crew not necessarily rude but there was no feedback from them there were just doing their job and waiting to finish and go home. I keep asking myself how small a sandwich can become? At Air Berlin they succeeded to make the snack smaller and smaller. The Inflight Entertainment is becoming more and more ""commercial"" and there are no more films or cartoons.","","","Economy","","2.0","4.0","1.0","2.0","4.0","","","2.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Davis","Ireland","2011-12-14","Several day return flights DUB-LHR and DUB-MAN. Quite expensive in most cases as booked quite late but were either not much more expensive than Ryanair or less when you factor in that you would have to pay for priority boarding with Ryanair whereas can book a seat for free on Aer Lingus. But there's no comparison between the two. Very good experience and T2 at Dublin is a fantastic improvement on T1. AL have just launched a new Sky Cafe menu that looks tempting and very well presented although it is a bit misleading to be presenting the full Irish breakfast on bone china when it actually comes in a silver foil tray! Cabin crew without exception very professional and friendly although when I was standing at the back of the cabin waiting to disembark at Manchester it was a bit sad to hear two of them complaining about their jobs. It's not the same as it used to be. But given the choice I would choose AL over any of their competitors out of Dublin.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","I McCracken","United Kingdom","2011-12-13","BHX-DUB return. I have flown this route with Ryanair and although it is marginally cheaper (£5 or so) Aer Lingus is worth it. Much more comfortable cabin and seats friendly staff and excellent service. Arrived to destination early.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Fran Booth","Canada","2015-07-27","I checked our family of 6 in online before we departed YVR. For some reason, I was not able to complete this for my sister. Once we arrived at YVR, the agent could not explain why there was a problem. Departure was on time. Leg room was non-existent, and I'm only 5'2"" tall! Seats cushion reminded me of those foamies we used to sit on in 1978 for a football game. Seat only reclined 1.5"" for an red-eye flight. Only purchased a chocolate bar for $3.50 so no idea of food quality. Only 2 drink services on a 6 hour flight seemed a little poor (and hot drinks were not available one way). IFE was non-accessible because we weren't told about the app until 3 minutes before we had to turn off our phones - no time to download. On the way home I has this handled only to discover the movies were tremendously old! Attendant who spoke in eng/fr over the PA system spoke so poorly, it reminded me of a Charlie Brown episode. I'm all for low-brow discount air travel, but I expected better of AC. I might as well have flown with Allegiant. In that case, I know what I'll find (and do to Vegas regularly). So poor value for $. For the same amount, I could fly with Hawaiian out of Seatac and receive full service and leg room.","Boeing 767","FamilyLeisure","Economy","Vancouver to Honolulu via Air Canada","2.0","1.0","2.0","1.0","1.0","4.0","3.0","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Christopher Neep","Canada","2015-07-25","Air Canada rouge was a disgrace at least on this flight. The aircraft interior was dirty, seats shabby and the state of the toilet was atrocious. The aircraft had been at the gate for long enough to be properly cleaned, so there was no excuse for the lack of cleanliness. Flight attendants completely indifferent throughout the flight. Clearly they were intent on doing the bare minimum. Surely and unsmiling. Very poor standard of grooming, some looked like they had slept in their uniforms. There is no in seat entertainment system. A long flight on Air Canada Rouge would be unbearable. Avoid at all costs.","Airbus 319","Solo Leisure","Economy","Los Angeles to Vancouver","1.0","1.0","1.0","1.0","","2.0","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Bojan Tercon","Singapore","2015-07-13","I went out of my way to take the new Air Canada Dreamliner and it was worth it. Although the Toronto to Copenhagen flight is relatively short - only 7 hours - it gave me a chance to experience the excellent new product and service. Business class has a spacious 1-2-1 layout in what AC calls private pods. Private they are for you very much feel isolated from the other passengers, which I appreciate. I love the 787 big windows. It makes you feel more connected to the exterior. I also loved the new IFE with a great touch-screen product. You can view your menu and all your wines on the screen. Food was superb - this time had an outstanding chicken tikka masala. The sparkling wine though, could be improved. It's too sweet for my liking. As is expected today, the seat converts to a fully-flat bed. When sleeping, perhaps the seat is still too high up for sometimes when turning around I would hit the front console with my hips. I don't have big hips. What I also loved about this pod is plenty of storage space. It was worthwhile to fly via Toronto to Europe from New York, just to avoid the American airlines.","Boeing 787-800","Solo Leisure","Business Class","Toronto to Copenhagen","9.0","4.0","4.0","5.0","4.0","4.0","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Bojan Tercon","Singapore","2015-07-13","Even on this very short 65 min flight from New York to Toronto, Air Canada gets it right. The Embraer 190 has a spacious 1-2 business class layout, with comfy cushy seats. What impressed me most is that we had a proper meal-service which I very much appreciated. This is very rare in North American skies these days. ","Embraer 190","Solo Leisure","Business Class","New York to Toronto","9.0","4.0","4.0","4.0","","3.0","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Conyers","Germany","2013-08-01","Very satisfied with my first long-distance trip on Air Berlin. Kind and humorous staff both on the planes and at the airports. The food was tasty and more than enough also plentiful drink runs. Then before the staff retires for about 2 hours one receives a small bottle of water-never had that happen before. As can be seen the staff presence is great throughout the flight. The Inflight Entertainment is good too although the TV series were a bit outdated. The plentiful amount of films made up for that again though. On the night flight we were given a large amenity kit with tooth brush and paste socks ear plugs and a eye mask. Only problem is the tiny seat pitch. Even if the person in front of you doesn't put back his chair your knees touch the seat in front of you.","","","Economy","","9.0","2.0","5.0","5.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Jennifer Fasciana","United Kingdom","2013-07-30","At Dusseldorf airport now waiting for a flight to Milan Malpensa. Our flight was about to board at 4.45pm they started boarding when all of a sudden we were told the flight was cancelled and with no further instruction or explanation other than to go get our bags and get our tickets re-issued. The Air Berlin staff are rude unhelpful and did not give us any alternatives other than to cancel flights or get on an even later flight out of Dusseldorf. This was my first experience with Air Berlin and it will be my last.","","","Premium Economy","","","0.0","1.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Sharkey","Ireland","2011-12-09","DUB-MCO. Assisted to the whole family in getting seats at the front of economy class. Dublin is a very clean airport to fly through but I went with Aer Lingus before the big move to terminal 2. Terminal 1 is still very nice. During the flight the cabin crew were nice and food was lovely. All together a lovely flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P O'Flaherty","Ireland","2011-11-29","DUB-ALC. Flew on an A320 both ways. Very high density and seats tight. Delay of 30 mins both ways. Very friendly staff and actually made you feel that you were important to them as a person not a customer. Food was lovely and landing was extremely smooth as usual.","","","Economy","","8.0","2.0","5.0","4.0","1.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Joyce Zak","Canada","2015-07-24","Fine going to Vancouver, but on return there was a big delay! After 3 hours they changed the gate and got another plane - so an almost 4 hour delay.","","Solo Leisure","Economy","Penticton to Vancouver","3.0","3.0","2.0","","","1.0","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Natalia Tchernycheva","Canada","2015-07-24","Flying AC1753 from Varadero to Toronto (connected fly) July 22 2015. Asked for a glass of water 15 minutes after taking off. It was brought 1.5 hours later, the water was not drinkable. I couldn't drink it, I gave it back to an air hostess and asked for a good one, she said yes, the water she gave me was the tap water because Air Canada Rouge do not offer bottle water to passengers, however she said she would give me a glass of bottled water as an exception. ","","Solo Leisure","Economy","Varadero to Montreal via Toronto","1.0","2.0","2.0","1.0","","3.0","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Chris Kenyon","Australia","2015-07-23","We were a bit apprehensive about flying with Canada Rouge given the amount of criticism it gets. But it offered the best direct option from Vegas to Calgary. Our 737 flight was full, but the coordinated boarding process got everyone aboard quite quickly. Service was attentive - the FAs look over-casual, but the guy who looked after my wife was good with pillows and blanket. Perfect 10/10 landing in Calgary - complimented the co-pilot on his effort. We also flew Vancouver to LA in an upgraded 767. Again, full plane, but luggage space and legroom quite adequate. Entertainment via iPads. ","Boeing 737","Couple Leisure","Economy","LAS Vegas to Calgary","7.0","3.0","3.0","","","3.0","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Brian Jones","Canada","2015-07-11","As a UK expat, I've done this route (YVR -LHR) dozens and dozens of times and have now taken the ridiculous step of flying via Calgary or Edmonton instead of taking the direct flight as the new ""High Capacity"" configuration on this route is outrageously bad. Even with Altitude status - so I can get a bullhead seat - the direct flight has appalling seat width and recline. Adding in extra economy rows so a few ""Premium Economy"" seats (is that a joke AC? ) can be jammed into this flying nightmare makes the matter worse. The 3-4-3 seats per row is a fine example of pure greed. Even the new business configuration is dire - what was wrong with the pods? I much prefer them to this arrangement.  My advice: take a connecting flight on a different plane type with a sensible seat configuration. Inflight meals, entertainment and staff are usual AC standards - nothing special but getting better. I'm usually asleep most of the flight so I'll defer to other passengers for more details on this aspect.","","Solo Leisure","Economy","Vancouver to London via Calgary","1.0","1.0","3.0","3.0","3.0","3.0","","1.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michael Stahlschmidt","United States","2015-07-08","Toronto to Vancouver and back. Outbound I had a broken USB in first seat outbound, then broken headphone jack on second. 2 meter trim strip falling off and into aisle. Climate control failure onboard had passengers sweating profusely. Return flight, suddenly my carryon, which had flow with me all over Canada for 3.5 weeks (I was covering the Women's World Cup) is too large or too heavy, though it is max carry on size on other airlines I've flown. Wouldn't let us board. After 30 minutes and showing them the photographic gear they wanted me to put below (they would not guarantee it's safety,) they finally accepted my idea to put my camera bag in the crew area. Onboard, they ran out of food. Flight attendants left our consumed flood on our trays for 1.5 hours. When I rang call button to ask them to pick up the tray, I was chastised and told to set it on the floor. The attendant who came to me couldn't take it away, she told to me to set it on the floor in the exit row. ","A321","Business","Economy","Vancouver to Toronto","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Edward Younglai","Canada","2015-07-08","I just wanted to recount the excellent customer service I received regarding an unfortunate circumstance concerning a return trip to Aruba from Toronto last year. The agent at the ticket counter should be complimented on his empathy and understanding. However, I should also mention that I was disappointed when no attempt was made to inform me about changes made to the flight, especially since the departing flight from Toronto was delayed by one day. In spite of this disappointment I would continue to fly Air Canada.","A319 / Boeing 737","Couple Leisure","Economy","Toronto to Aruba","6.0","3.0","3.0","","","3.0","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Nigel Goodman","Germany","2013-07-29","Business class from LAX to Berlin as LH had a technical so they offered this: Great One World Lounge in LAX far better in every way than the place that LH shares. New plane. Crew interested and friendly. Business seats were a trip back in time - far from flat and also cheap-uncomfortable so very stupid when they compete with flat beds on the route. Food was about OK only but no ""class"". Overall: was nothing like a Business should be at the price.","","","Business Class","","4.0","1.0","4.0","3.0","0.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Tuffin","United Kingdom","2013-07-24","AUH - HKT and return as part of Etihad codeshare. Out in old business class configuration and return in new configuration which is the same as Etihad's business class. Food and beverage offer was not quite as sophisticated as Etihad's but not far from it and I found the food to be very tasty and well presented. The staff were also good in my opinion - being warm and attentive. The old business class seat would not be that comfortable for sleeping on an overnight flight but the layout actually worked well for a daytime flight. IFE was good with enough variety and choice to keep most people happy. All in all I was quite impressed and would be happy to fly their long haul business class product again!","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Doug Friechenbacher","United States","2013-07-24","Air Berlin carries its passengers in very low regard. After several plane issues a problem with the door opening and other mechanical problems we sat on the plane at the gate for 30 minutes. While most of the plane had connecting flights the airline did not hold the planes. After flying 11 hours from LAX to Berlin I counted twelve of us that missed the connecting flight to Zurich due to the airline's failures. Had they held the plane it could not have been delayed more than ten minutes. So I had to wait five hours in the Berlin airport for the next flight. The airline's response? A measly $10 voucher not accepted by many businesses in the airport.","","","Economy","","1.0","3.0","4.0","2.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Pepin","United States","2011-11-22","ORD-Dublin return. Very disappointing experience. On the way to Dublin the flight was nowhere near full but when asked if we could book seats together it was deemed an inconvenience. The flight attendants are not attentive and are inconvenienced if you ask to be served anything other than tea or coffee. The gate personnel on this airline were unwilling to make any accommodations. On the return gate check-in personnel were awful. They were unnecessarily stern and would not bend to make a single accommodation.","","","Economy","","2.0","4.0","2.0","2.0","5.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Murphy","Ireland","2011-11-21","Dub to Madrid. Late departure due to passengers trying to take over sized bags onboard. Gate crew did a professional job of trying to take bags from people who should have known better. An almost full flight handled professionally by a competent crew. Nice Hot Irish Breakfast from the Buy on Board menu and regular updates from Captain during the trip. A great mid way service in terms of getting what you pay for with the care from the crew equivalent to that of any full service airline.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan O'Connor","Ireland","2011-11-07","DUB-LIN and BLQ-DUB. M Wickham's comments re: Venice are interesting. I had the same experience flying back from Bologna where the captain made reference to problems on the ground. Took an age to get people to the gate and onto the buses to the plane. No reason for it. Just typical Italian laid back attitude. Still made up time on the way back and only ended up 5 mins late. Both flights were fine on time clean aircraft and friendly FA's.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tyler Christensen","United States","2015-07-22","It was a 12 hour flight from Vancouver to Osaka but there was no screen for any entertainment. With a family of five with three kids under 12, this was terrible. There was an app we could download to watch movies but the selection was minimal and we did not prepare enough devices for the trip because we assumed there would be provided screens. Also, nowhere to charge your device! How do they expect us to use our own device and not charge it? Half way through the flight all the battery was gone and we were a very grumpy family. Also the plane was very old and trashy. ","","FamilyLeisure","Economy","Portland to Vancouver via Osaka","1.0","1.0","2.0","2.0","1.0","2.0","1.0","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Chris Turcotte ","Canada","2015-07-22","I would not recommend Air Canada Rouge to anyone. To start my trip I signed up for notification for cancelled or delayed flight. I got nothing but find myself sitting at the airport with a 3 hour delay. No problem, delays happen. When we were getting ready to finally board they were over booked and had to sort out that issue. I booked an early flight so I would have an extra day in Vegas. That was blown. Flight home surprise agian delay. Smaller this time but still delayed. Now when we finally land we have been at the airport for 20 min but are still sitting on the plane because there is no room for us to park. I am currently still on the run tarmac sitting in a very hot plane. This is my first and last flight with Air Canada Rouge. ","","FamilyLeisure","Economy","Toronto to Las Vegas","1.0","3.0","5.0","","3.0","1.0","5.0","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Louise Desrosiers","Canada","2015-07-21","Done all necessary procedure to make sure my girl would get proper assistance as she has special needs. When she got to Toronto, no wheelchair was brought to her even though AC confirmed that she would have her own at the door for the leg at the next terminal. She had to walk to the gate and no one offered help! She has cerebral palsy and walks with difficulty and very slowly. Nobody at AC wondered if the only passenger with a wheelchair had the proper service.","","Solo Leisure","Economy","Quebec to Lisbon, Portugal via Toronto","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Bryan Slusarchuk","Canada","2015-07-07","Air Canada is known for poor food and very poor entertainment options (the television programs are very limited and don't change regularly) but the seats are good in economy and excellent when you have a flight with the pod configuration in business.","","Business","Business Class","Vancouver to Bejing","5.0","4.0","4.0","1.0","1.0","4.0","1.0","1.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Andrea Sabean","Canada","2015-07-07","We travelled Air Canada and Air Canada Rouge to Italy in June/July 2015. For once, we have very positive things to say about Air Canada. Air Canada Rouge was very comfortable for the longer flights overseas - even offering meals, snacks, blankets and pillows. The inflight entertainment we used on our own Apple devices worked very well, and there was one plug in our seat area for charging. It was nice to be able to choose our seats ahead of time with no charges as well. The most positive thing we have to say about our flights is that I accidentally left my ipad mini on board our very last flight going into Halifax. The flight attendant went out of her way to turn my ipad into lost and found and even emailed me telling me this. It had ended up in St John's, NFLD, where we arranged pick up to have it returned to us. We received it a couple of days later. I am very thankful and grateful to her and the other employees in lost and found who made sure I received my ipad back! As far as I'm concerned, they went above and beyond.","","Couple Leisure","Economy","YHZ to FCO via YUL","8.0","5.0","4.0","4.0","4.0","4.0","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Eva Selig","United States","2015-07-06","Canadian Customs and very slow baggage pickup caused delay in getting to the check-in counter to transfer baggage. Waited 45 minutes to get through customs, baggage was another 20 minutes before they got it on the carousel. When we got to the counter, the agent refused to issue boarding passes because she said we would not make the flight - we had 50 minutes before departure. The transfer baggage counter had actually closed 20 minutes before we arrived. We were forced to spend the night in Toronto. Toronto Airport is a terribly disorganized Airport and Air Canada fell very short of what I have known them to be. They charged for extra baggage even though they participate in a codeshare. They also took advantage of inexperienced travelers by checking in two people booked on one ticket so they could double the extra baggage charge. I personally will no longer make Air Canada a consideration for any flights in the future.","","FamilyLeisure","Economy","Reyjkjavik to Houston via Toronto","1.0","2.0","3.0","","3.0","1.0","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","K Andreas","Switzerland","2013-07-23","Air Berlin from TXL to VCE and back. Everything went extremely smoothly. Free seat next to me (as a Topbonus Gold member) pre-ordered food was on board and very nice (Indian vegetarian curry) cabin crew very friendly and professional both flights a few minutes ahead of schedule luggage among the first 5 bags on belt. Air Berlin at its best!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","I Bernard","United States","2013-07-23","Departing Catania Sicily Italy on June 30th we arrived at the airport 2.5 hours before scheduled departure time. Massive line for check-in only one woman and one desk checking in 2 flights. No weather nor equipment issue purely bad management and under-staffing. 3 hours in line not a single announcement. By the time we arrived in Dusseldorf our flight (business class) to JFK was long gone. Told the next flight they could get us to Chicago on was the following afternoon - 24 hours later! Told they'd booked us into the airport hotel and they gave us two 10 Euro food vouchers. Flew back to Chicago on Lufthansa/the Star Alliance. Despite business-class having angled seats the food service and punctuality of the flight were flawless. As a lifetime-gold/million-miler on American this experience was sufficient for me to alter my habits and to focus on the Star for my future air- travel needs. Air Berlin's 'service' was utterly lacking.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","K Walker","United States","2013-07-18","We came prepared we flew from LAX to DUS. Flight was smooth and food ok. Crew was just like every other flight crew. We took a tape measure and measures the seats front to back and side to side. The seats are the same on all the different airlines we flew except for jet blue which had a 1 inch larger seat. The reason why the seats seem close is because they recline to a greater degree.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Piirainen Reetta","Finland","2013-07-16","Berlin to Abu Dhabi and back. In general aircraft's ok but the biggest problem in the company is the impolite and unhelpful staff. Flight attendants do not offer help or service at all. Atmosphere in the plane was not very comfortable due to rudeness of cabin crew. We try to avoid flying with Air Berlin from now on.","","","Economy","","3.0","4.0","1.0","3.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Wickham","Ireland","2011-11-03","DUB-VCE-DUB. Outward flight punctual but return over 1 hr late departing. The pilot said that the reason for the delay was a 'long story' and that he didn't want to go into blame mode whilst heavily hinting at service agent problems in Venice. Pilots informative during the flights and cabin crew helpful.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A O'Brien","Ireland","2011-11-02","DUB-BCN-DUB. Flights on time crew professional and courteous seat pitch good. Dublin departure from Terminal 1 which was a 10 min walk from security at T2 and the flight to DUB left BCN from the far end of the terminal there - so another 10min or so walk.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","H Druce","United States","2011-11-01","JFK-DUB-MAN return. Staff were friendly and helpful. Flights on time or early. Food typical airline quality but edible. I ordered vegetarian special which were delivered. A330-300 clean and adequate space and comfortable seat. The movies offered adequate variety. Only downside I was told that I needed to be at MAN 3.5hrs before departure. I called both the airline and the airport and was assured that this was necessary and check-in would be open at this early hour. So I was not thrilled to arrive at the airport to have to wait for 1hr before the desk opened. US Customs clearance and transiting in Dublin was easy but a lot of walking involved. I would highly recommend Aer Lingus. My fare was $500 cheaper than the best competitor on the same dates.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Charmain Levy","Canada","2015-07-20","Worse than Air Transat. Terrible price-quality. Food disgusting. No individual screens or audio system. Must rent a tablet which is a cheap money grab. To be avoided at all costs.","","FamilyLeisure","Economy","Ottawa to Rome via Montreal","1.0","1.0","3.0","1.0","1.0","2.0","1.0","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mindy Bahia","Canada","2015-07-18","Air Canada Rouge by far the worst airline I have been on, the prices you pay for a ticket and the level of comfort is unacceptable. Their business class is as good as United Airlines economy. Plus if you are 5'10 or taller you can barely fit in the seats and zero leg room.","","Solo Leisure","Economy","LA to Vancouver","2.0","1.0","2.0","1.0","","2.0","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Annick Paquet","Canada","2015-07-18","Was worried that this would be awful but it was just fine. No issues, flight attendants were very polite, smiled and passed through the cabin 3 times during our 6 hour flight. This flight to HNL was better on Air Canada Rouge than the WestJet one we took last year. Could not beat the price.","Boeing 767","FamilyLeisure","Economy","Vancouver to Honolulu","8.0","4.0","5.0","2.0","2.0","5.0","3.0","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jacob Guimond","United States","2015-07-06","Upon arriving at Dublin Airport at 9am we were told our flight was delayed 12 hours. Keep in mind the weather was sunny and beautiful. No explanation given, just some crummy food vouchers for $25 to be used in the airport. Our connection to Chicago was going to be missed, so Air Canada said they would put us in a hotel at their expense, once we arrived in Toronto. At 9pm we boarded the plane only to be held on the runway for another 2 hours. Once again, no explanation. A long flight to Toronto then commenced. Upon landing in Toronto we were then told that they would not honor the hotel, but that we could sleep on the cold concrete floor in the airport until our Chicago connection was ready to board. ","","Couple Leisure","Economy","Dublin to Chicago via Toronto","1.0","1.0","2.0","","","1.0","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","I Chandramouli","United States","2015-07-06","All 4 flights were on time and Air Canada product shames every US carrier, especially in Economy. Every seat has free IFE which was adequate for SFO-YUL and YUL-LHR sectors, but it could be more extensive for longer flights in AC's network. Food was for purchase on North American flights and complementary food on the transatlantic flights was okay. The crew on all flights were very friendly, although I found the Montreal-based crews to be slightly warmer than their Vancouver-based colleagues. I would definitely fly with Air Canada again.","A319 / Boeing 777-300ER","FamilyLeisure","Economy","SFO to LHR via Montreal","7.0","2.0","4.0","3.0","4.0","3.0","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Deborah Taylor","Australia","2015-07-04","Upon arrival at the airport, we paid $75 for 3 pieces of checked luggage and went to the bag drop only to be told we didn't have seats as the flight was full. If someone has paid for a seat on a plane, they should have that seat. After a few minutes of arguing, he assured us that we would be on the flight. When we had gone through security, we went to the customer service desk and explained what had happened. The lady there told us we did not have seats at this stage and that the guy in baggage drop had no authority to guarantee that we would get on the plane. She told us to wait at the gate to see if we were allocated a seat. After a very tense hour, and after most of the passengers had boarded, we were eventually called to the gate and given boarding passes, seated several rows apart. Compared to other airlines around the world, and particularly our domestic flights on Qantas and Virgin Australia, the standard of service is well below par. Having to pay for checked in luggage on top of an inflated flight price, and only offered a soft drink or juice and small pack of nuts adds insult to injury. They made the end to our lovely 6 week holiday in Canada a stressful time unnecessarily.","","Couple Leisure","Economy","Calgary to Vancouver","1.0","2.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Michael Schade","United Arab Emirates","2013-07-15","WSW-TLX. Flight delayed by 2hrs. No sms or email sent to inform passengers. Rude check in staff. No apology given onboard. Ageing noisy turboprop plane. Unpleasant experience.","","","Economy","","","2.0","3.0","3.0","0.0","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Thut","Switzerland","2013-07-14","ZRH-CFU-ZRH. Flight out left on time very nice crew and efficient. They served you a sandwich which was tasteless and a free soft drink. They offered from the menu ""Onboard Cafe"" against payment. Since the flight was only a bit more than 1.5 hours the sandwich was ok. Flight back 30 minutes delayed - not the airlines fault. Again very nice and attentive crew same sort of sandwich offered on the way back. For short flights Air Berlin is fine.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Mutschler","Germany","2013-07-14","Flew Dusseldorf to Kos a Greek Island for holiday. Check was not able to take a sun umbrella as luggage only after discussion we were able to check it in. Boarding was via bus but ok. Seats nice but special. Food service was a sandwich and soft drinks. Bought from the Sansibar list a Currywurst (sausage) with a roll and a beer. This was nice and good. Flight landed 3 hours later on time. Crew was nice and friendly. Cockpit informed us about the flight. Would fly them again but Check in needs to improve.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Peter Thyne","United States","2011-10-26","JFK-DUB-LGW return Y Class. Purchased emergency exit seats for transatlantic sectors. Seats comfortable with extra legroom and FA on JFK-DUB supplied additional blankets. Food simple but adequate service charming and caring. Three hour delay at JFK so missed connection to LGW impressed with EI's handling and were rebooked on next flights while in the air new boarding cards with breakfast vouchers awaiting our arrival at DUB.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","David McLaughlan","United Kingdom","2011-10-26","Glasgow-JFK via Dublin. All flights on time and clearing US customs and border protection in Dublin was an unexpected bonus. The seats and inflight entertainment was above average. However the bar service was only offered once during a 7.5 hour flight. I asked the stewardess if the drinks trolley would be making another appearance or if I could purchase a beer and she told me I could just have tea or coffee.","","","Economy","","5.0","4.0","2.0","3.0","4.0","","","5.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Rothe","United States","2011-10-20","ORD-DUB-CDG A330 ORD-DUB A320 DUB-CDG. Aircraft clean and bright. Transfer at DUB smooth and easy. FA's ORD-DUB were curt but efficient. Food acceptable but not as good as other European carriers. ORD-DUB we were served a small snack (pretzels) dinner and a croissant sandwich. There is only one beverage plus coffee/tea service on international flights and alcohol must be purchased. DUB-CDG there is no complimentary beverage or meal/snack service (all may be purchased). DUB-ORD also went well - FA's much more attentive and friendly. Beware that Aer Lingus has lower baggage-weight allowance than most carriers - only 23kg for long-haul flights. I ordered vegetarian meals (ON AerLingus.com) but FA's on the first flight said that they had no record of this request. I reminded the gate agent on the last leg of my trip but I was again told that there was no record of my request on the return trip.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Graham Watkins","United Kingdom","2011-10-12","Just spent half a day booking a simple flight from Cardiff to Dublin. The on line booking seemed simple until I tried to add and pay the £24 extra for a checked piece of luggage. What a joke and a waste of my time. The call centre operator eventually sorted my problem out but I have been left with a very negative view of 'Cheepo' airlines. The system is misleading since I did not realise there was extra to pay until after the booking was made. All pretty rubbish really. Let's hope the flight is not as poor.","","","Economy","","1.0","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Michael Tran","Canada","2015-07-10","First time flying with Air Canada Rouge, we were flying out from Montego Bay, Jamaica to Toronto, Canada. It is approx. 4 hour flight, the seats were nice and space was plenty. I am about a 5'9 height, so it was plenty for me, but for my partner who is 6'1, he had plenty of room to stretch out and relax. The service that was unparalleled, our flight attendant was exactly what her title states - very attentive not only for myself and partner but for everybody else around her. She was very knowledgeable in regards to food menu, beverages provided and even had held her own when another passenger requested for a specific cocktail, that she knew how to whip up. This caught the requesting passenger off guard, funny moment. The complementary Ipads being offered were a nice touch, not needed but it is always nice to have options, and flying in the J cabin with Air Canada Rouge was well worth it all. My only complaint was if you were sitting in the last row in J cabin, there's a curtain to section you off from the rest of the aircraft except for a hole between you and the person beside you, ie. the arm rest area, there is a large hole for someone from behind you to peep and see through, personally, it is a minor detail but I can imagine a person who has business or work to do would appreciate the complete privacy instead of having that large gap. That being said, the service and cabin was amazing, and is highly recommended for everyone to try with Air Canada Rouge.","","Solo Leisure","Premium Economy","Montego Bay to Toronto","8.0","4.0","5.0","5.0","5.0","4.0","3.0","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Muz Ahmed","United States","2015-07-10","We flew 2 legs via AC Rouge (one 9 hours, and the other 5 hrs). The 9 hour leg we had excellent inflight service - the stewardesses were very attentive, responsive, and helpful, ensuring we had a very comfortable flight. ","","Couple Leisure","Economy","Rome to Vancouver via Montreal","5.0","2.0","5.0","4.0","4.0","2.0","4.0","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Hank Stevens","Canada","2015-07-09","I frequently visit Las Vegas throughout the year, I thought I would give Air Canada Rouge a try. One major problem was that the day I flew there was a fuel service strike so I was delayed for over 4 hours. I frequently check my flight status especially when I leave, throughout that day I had checked at least 4 times. I only found out about it when I was at the check in counter. There was no email, no automated phone call, nothing to notify me. I was stuck waiting for hours doing nothing. When we finally got on the flight all they said was sorry. Nothing more. Not even some form of a minor compensation like refunding the baggage fee or something free on the flight. The seats were cramped, there was significantly less legroom compared to Westjet. No entertainment system whatsoever. It's 2015 and this airline operates like it's 1990 with the design of this plane. The sad part is that they can get away with this because there's absolutely no competition in this industry within Canada. Flight travel should be a stress free situation and the whole time I used this airline was such a inconvenience.","","FamilyLeisure","Economy","Toronto to Las Vegas","1.0","1.0","2.0","","1.0","1.0","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Philip Tracy","United States","2015-07-03","Tired B777-300ER. Most B773s are sparkling new, this must have been one of the originals. Crew was delightful, food was average. Would consider Air Canada slightly better than US-based airlines but not world class by any means.","Boeing 777-300ER","Couple Leisure","Economy","Toronto to Shanghai","7.0","4.0","5.0","3.0","3.0","4.0","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Erez Hartal","United States","2015-07-02","Had a nice experience on this short haul. On a 1.5 hour flight there was a TV screen with movies and shows for free if you bring your own headsets. Free drinks and snack. Better than any domestic service. Check-in convenient. Good recognition of Star alliance gold, allowed me access to lounge though I am a United gold and allowed free check in. Flight was overbooked, but got into the flight due to my status.","Embarer 175","FamilyLeisure","Economy","YYZ to ORD","7.0","4.0","4.0","3.0","4.0","4.0","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","William Norris","United Kingdom","2015-06-29","My first time with Air Canada. Refitted Boeing 777 with 3-4-3 layout. Fine as I had a seat empty next to me but it would be squashed when full. I had a 3-3-3 layout on the way home and was glad of the extra space. Flight was fine - slightly un-engaging and sloppy staff (one spilt water over me and didn't even notice). Food was awful though - low quality and very little of it. The Kosher meals served around me though looked huge and tasty! I'd say BA Economy is a better bet overall.","Boeing 777","Business","Economy","London Heathrow to Toronto via Montreal","6.0","3.0","2.0","1.0","3.0","3.0","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Mikky Zsedely","United States","2013-07-10","JFK to Nice via DUS. Flight was awful. The whole flight was spent with a woman putting her seat back in my lap. Mind you the legroom was barely existent to begin with. The seat back TV had no sound and the one on my wife's side had no picture. The crew while strolling by didn't really react to anything. The food? The ""meal"" on this flight was inedible! I could barely wait for them to take it away! The only saving grace was the warm beers I could occasionally get from a bored crew member. The second leg was thankfully quick and over fast no food and they wanted money for everything. Sometimes comfort is worth the price.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Amita Sehgal","United States","2013-07-08","JFK-CTA with a connection in Berlin. Plane delayed 3 hours for no reason out of JFK. Missed connecting flight to Catania. Air Berlin re-routed us through Rome and then by Meridiana to Catania. The entire time telling us our bags would arrive when we do. No problem. We land in Catania. Our bags never made it. Finally got our bags the night we were leaving. The airline is very disorganized. The seats and leg space are small. The food is terrible.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Joy Sakai","United States","2013-07-08","Air Berlin flights out of Dusseldorf delayed all week per lounge receptionist. Ours delayed 2.5 hours which puts our connection in serious jeopardy in the US. The lounge is small and the food the most limited I have seen since flying business and first (maybe 10 years). I asked if some other food (sandwiches etc) could be provided since we were missing lunch and attendants said this is all they ever have. After reading other reviews regarding seats and service in Business I will not let American Airlines lead me this way again.","","","Business Class","","1.0","0.0","1.0","1.0","0.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Chris Colville","United Kingdom","2011-10-12","BFS-LHR-BFS A320. Fully boarded 20 mins before departure on return leg so efficient turn around. Crew friendly and pretty decent service on both legs. Both legs busy - 19.20 from LHR full on return leg. Looks like EI are doing well on this route but have still reduced to 3 flights a day for winter.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Tony McLaughlin","United Kingdom","2011-10-09","LHR-BFS-LHR A320 with decent legroom. Friendly crews. For return leg the inbound flight was delayed 15 minutes (Heathrow and weather). However a very quick turnaround and boarding by front and rear steps rather than the usual seat row number system.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","L McCourt","United Kingdom","2011-10-02","GLA-DUB-ORL return. Service was great and I really liked the seats. Food was good and for the price an excellent service. Would use again. A word of caution Dublin airport is very confusing. The US pre-clearance is excellent but you cannot return to the lounge and we didn't appreciate this.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","R Mcgrath","Ireland","2011-10-02","Travel Dublin to London every week. The aircraft's are comfortable the food choice good and the cabin crew professional and friendly. Gold circle lounges are well stocked. The only complaint I would have is if you are on a flight after 18.00 out of Dub there is normally a member of staff mopping the floor something I feel should be saved for after the lounge is closed.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Alanna Hubert","Canada","2015-07-08","I booked our vacation package specifically because the flight attached to the Gran Bahia was flying with Air Canada and I expected to be impressed with this airline. Unfortunately, everything on Air Canada’s end was abysmal. Our flight (AC-1812), scheduled to depart from Toronto at 4.35pm was delayed five hours thus we arrived at our hotel at 5.30am and lost a huge part of the first day on our trip. We heard that the plane had mechanical problems in Cancun and was thus delayed. We were given ten-dollar vouchers for food at the airport and as a result, were not even offered snacks on the flight. Had this been the end of our poor experience with Air Canada, it would not have been a huge deal, however, our flight home (AC-1813), scheduled for 9.50pm on February 28th was cancelled completely. After our return flight was initially delayed, they had to cancel our flight to Toronto because they were missing a part for the navigation system in their plane. After both mechanical failures and massive delays, we did not feel confident that our flight would depart on time. Our flight was supposed to depart at 9.50pm on Saturday 28th of February but instead they booked a new flight at 5pm the next day. In the end, we had to book a flight home with WestJet. There was no one in the airport who could explain our options to us or help us get home on time. It would have been nice to have had some one with answers, as we were given none. We were herded back through customs for a couple of hours and when we finally got out of the airport, I still had the courtesy to tell one of them that we would not be leaving on the flight or staying at the hotel.","","Couple Leisure","Economy","Toronto to Cancun","1.0","1.0","1.0","","","1.0","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Shirley Leong","Canada","2015-07-08","If you investigate Rouge in advance, and consider this to be Air Canada's vacation tier product, I think you will be fine with the level of service and comfort. I have seen complaints about the premium economy seats on these flights - these are definitely not to be compared to business class. They are larger but still economy style seats (no lie flat, no pods etc.) I have status with Air Canada (which did not do much for me on this flight except for a faster luggage drop off.) I was flying with 2 other couples and a 1 year child, for whom a seat was purchased. Seat comfort: I upgraded to a seat with more legroom (Rouge Plus - not Premium Economy, just a seat with more legroom in economy). There was sufficient legroom for the flight - better than the Air Canada Boeing 777 with 3-4-3 seating which I will not take again unless forced to. I would not fly to Europe in a Rouge regular economy seat as these are very tight. A pillow and blanket were supplied as part of the seating without extra charge. I was comfortable enough to sleep. Meals: Dinner (Chicken, quinoa salad, one roll, some kind of dessert) or pasta (did not select) is included on the flight to Lisbon outbound from Toronto as well as a slice of banana bread about 1 hour before arrival. Two or three drink services (two on the overnight flight and three during the day). Meals are included on transatlantic flights - you must pay for alcohol and only credit cards are acceptable. Quality was comparable to Air Canada Economy class,  which is to say, barely acceptable, but edible and hot. Meal on return was chicken or pasta - quality of meal was better. Snack provided was a hot chicken or vegetarian wrap. Edible. (Flew Rouge from Toronto to Las Vegas and on these flights you have to pay for food). Flight crew: Young, but very helpful especially with the baby and the car seat. Checked twice to see that the seat was approved (which is important to everyone). Service was decent. Communication: Our outbound flight was delayed 3 hours due to someone deploying an emergency chute while the plane was on the ground. Communication wasn't great but I did find out the reason by speaking nicely to a person on the desk. Announcements were made twice that we had a $10 credit to spend in the terminal on food. Not a lot, but at least we only had to show our boarding pass to get the credit, so did not have to line up for a voucher. Inflight entertainment: Runs on iPad (your own or one you can rent for $10) or some Android devices. Had no problems with Android on this trip (did have on a previous trip, so they may have fixed this). One plane had universal plug/usb outlets for charging, but one did not, so I wouldn't count on this. A reasonable selection of movies for a 7 hour flight. We all arrived safely, our luggage arrived as well, there was enough on board storage for carry on luggage now that Air Canada is enforcing the size restrictions on carry on luggage (something I approve of) and it all was relatively uneventful. Overall I would fly Rouge again but only in a Rouge Plus seat. It is convenient not to have to transfer in say Frankfurt to get to less travelled destinations in Europe like Lisbon. I like the non stop flights that are offered by Rouge. You need to understand however that this is not the top tier product and you are paying for a lesser product but not having to stop anywhere.","Boeing 767","FamilyLeisure","Economy","Toronto to Lisbon","7.0","3.0","4.0","3.0","4.0","3.0","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Andrea Sabean","Canada","2015-07-07","We travelled Air Canada and Air Canada Rouge to Italy in June/July 2015. For once, we have very positive things to say about Air Canada. Air Canada Rouge was very comfortable for the longer flights overseas - even offering meals, snacks, blankets and pillows. The inflight entertainment we used on our own Apple devices worked very well, and there was one plug in our seat area for charging. It was nice to be able to choose our seats ahead of time with no charges as well. The most positive thing we have to say about our flights is that I accidentally left my ipad mini on board our very last flight going into Halifax. The flight attendant went out of her way to turn my ipad into lost and found and even emailed me telling me this. It had ended up in St John's, NFLD, where we arranged pick up to have it returned to us. We received it a couple of days later. I am very thankful and grateful to her and the other employees in lost and found who made sure I received my ipad back! As far as I'm concerned, they went above and beyond.","","Couple Leisure","Economy","YUL to FCO","8.0","5.0","4.0","4.0","4.0","4.0","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Judy Taylor","Canada","2015-06-28","Vancouver to Toronto. Checked in 2 pieces of luggage at 25.00/piece. I don't mind the user fee but the carry on luggage was extreme. The flight was full. Carry on's excessive and large. The option to have carry on's stowed while waiting at the gate was unfair to those who had to pay to stow luggage. It was obvious that most of the carry on did not meet the regulations. Way too much luggage brought onto cabin. Very time consuming waiting for people to find a place to store luggage. The flight was uncomfortable. Seats are not large enough for most people to sit comfortably. Nothing complimentary offered other than water, other food and beverages to purchase. On a 5 hour flight I think free juice/coffee should be offered. ","","Couple Leisure","Economy","Anchorage to Toronto via Vancouver","1.0","1.0","1.0","1.0","4.0","2.0","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Sara Smith","Canada","2015-06-26","I've flown transatlantic on Air Canada twice this year, both less then ideal experiences. For my flight from Calgary to Munich there was a promotion to check ski bags for free for flights to Europe. Upon arriving at the airport, I was told I would have to pay $100 because by bag was over 50lbs and the promotion only applied to those under this weight. Once I got my boarding pass, I found that I was not seated in the window seat that I had previously booked. This was also the case for my flight from Toronto to Munich, as I had booked beside my friend flying from another city for that flight and we were at opposite ends of the plane. Then we sat at the gate in Calgary for over an hour once boarding was completed with no reasonable explanation for the delay - thankfully I had a 5 hour layover. I am a loyal customer to Air Canada and Star Alliance and I choose to fly with them above other airlines, but experiences like this that make me question my loyalty.","","Solo Leisure","Economy","Calgary to Munich via Toronto","4.0","4.0","4.0","4.0","5.0","1.0","1.0","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G ODriscoll","Canada","2015-06-24","Flight was delayed at time of boarding for 45 minutes of maintenance. Was delayed leaving the gate for half an hour because no available ground crew. Once in Montreal, baggage delivery took forty-five minutes. Two later arriving planes got their luggage first. What should have been a one hour forty five minute trip ended up taking four hours.","","Solo Leisure","Economy","Toronto to Montreal","1.0","3.0","3.0","1.0","","1.0","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Peebles","United States","2013-07-03","New York - Dusseldorf - Venice return Vienna - Dusseldorf - New York. The smallest space between rows I have experienced. Anyone over 5ft 8"" will be miserable. Airport staff at Dusseldorf offered no updates on delayed return flight - verbal rebellion at the gate. Never again.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Bill Pom","United States","2013-07-03","Business Class JFK-Berlin then on to Krakow 3 days later and then to Budapest 3 days later. In that time they managed to lose our luggage twice. In Berlin there is no one in the baggage area to help you. Lost luggage is handled by a separate outfit located in Terminal C Lobby. Finally received our bags 2 days later. Flight to Krakow was late (we got our luggage). They again lost our luggage on the flight to Budapest. Business Class was nothing special but the food was ok. We had a lot of trouble getting a glass of wine before dinner. Food service on the economy flights were either a sweet or salty roll and something to drink. Their coffee is terrible! The planes were OK - seating is a bit tight but they are an economy airline. If you need to check baggage fly Lufthansa.","","","Business Class","","1.0","3.0","4.0","1.0","0.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Ricardo De la Cierva","United States","2013-07-01","I used to love Air Berlin and the quick connection and passport control when coming in from NY and connecting in Dusseldorf to Stuttgart. After my last 2 experiences in Stuttgart I will not fly them again. Both times on the return trip and after going through security they called me to re-route my flight. They make you go out of security then go to one counter and then to the priority counter. I have a roll bag that I carry on to Germany. On my first check in it is no problem to take it in. Once you have to go back out and check in the second time she makes you check it in to NY. Customer service on the flights is great. The ground team and systems in Stuttgart are awful.","","","Economy","","2.0","4.0","0.0","4.0","0.0","","","4.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Warren","United Kingdom","2011-09-30","LGW-Malaga return Economy. Booked online so downloaded my boarding pass 24 hours before flight which with only hand luggage made things simple and fast at Gatwick. Plane was A320 clean tidy and staff were friendly and helpful. Onboard food and drinks were quite expensive seats surprisingly wide and comfortable flight took off and landed on time. Return flight was hampered by not being able to download my boarding pass so no fast track  I had to queue at Malaga for over 1 hr and the flight was delayed for 30 mins but because of tailwinds we arrived at Gatwick 10 mins early.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mark Barker","United Kingdom","2011-09-24","MAN to DUB then onto Boston return in Economy. A330/A320 both on time. Cabin Crew friendly and efficient. Food onboard was ok. Seat back TV's a bonus. The legroom was comfortable for a 6 hr flight.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Yap","United States","2011-09-15","BOS-DUB and DUB-AMS. Flew A330/A320. Found the flights professional. FA fairly friendly and attended to needs. Had one get me warm milk for my baby whilst another did not return with an ice cup. Meals okay on first flight need to pay for the second. Baggage free for one luggage second flight was part of KLM codeshare and also free. Planes clean and arrived on time. A330 arm rests did not recline fully so difficult to lie flat.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Hong Cao Minh","Vietnam","2011-09-14","Amsterdam-Dublin and Malaga-London Gatwick. Staff have been professional and polite although I noticed some of the staff do not have English as their first language and could try harder to communicate more efficiently. One all of the flights I took departure was roughly on time and although in the budget category of airline Aer Lingus offers a good alternative to the more expensive carriers. I do not like the policy of charging for bags and found the website rather unfriendly - the latter is my only real concern. The new terminal in Dublin is very welcoming too. As a non-EU citizen the process of gaining UK and Irish tourism visas was hard and the Schengen visa regime is also very complex and appears to be applied in a random manner. Although not the fault of check-in staff more information should be provided to the staff to enable them to more politely deal with non-EU customers when checking in for flights.","","","Economy","","8.0","","","","","","","1.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Linnie","United Kingdom","2011-09-13","Dublin to Barcelona return. Had to get up at 3 in the morning for the 6.40 flight to Barcelona for a cruise. Terminal 2 at Dublin is very spacious and modern but unfortunately we found ourselves taking a long walk over to T1 for our flight. Very nice flight food was lovely - I recommend if you are flying in the morning to get the Irish Fry. Staff were friendly except for one person who was a bit rude but all in all a nice flight which landed 10 mins early. Same story returning but there was a delay at check-in at Barcelona because there was something wrong with the toe for the bags but when walking to security we passed a new modern and deserted check-in area not in use. Other than that 2 nice on time flights.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Greg R Anderson","Canada","2015-07-07","Now while I like the color scheme on exterior of aircraft the rest of the experience does little for representing Air Canada. I am tired of these ""low cost"" airlines by the main stream airline. Those had to be some of the most uncomfortable seats we have had to endure. Window and aisle going over and middle section back YVR-HNL-YVR. In fact the middle seats were better with room. The inflight entertainment system is a joke even as I knew to download the app on my iPad but the movies and all others were old ""vintage"" movies from 10-20 years ago! I will do my utmost to avoid Rouge in future even for my ""leisure"" travel. Friends of ours were stuck in Barcelona for 9 hours due to a aircraft issue in June 2015 and co-worker was stuck in HNL for same amount of time due to same reason, I see in thread this seems to be a recurring theme (maybe the aircraft are getting to old that have been taken off the main line of AC to support Rouge). The inflight crew seemed over whelmed and those uniforms are ugly. The service was slow and I had to remind several times I pre-purchased in flight food. When I fly AC main line they seem to know by my seat assignment and mention it to me.","Boeing 767-300","Couple Leisure","Economy","YVR to HNL","1.0","1.0","2.0","2.0","1.0","1.0","3.0","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Barbara Turzanski","United States","2015-07-06","Lufthansa marketed the flights I purchased and I was shocked to find out in the small print that we were flying Air Canada Rouge. We flew from Newark connecting through Montreal to Rome on June 27. The return trip was Venice through Montreal to Newark on July 5. Jazz provided service on the Newark/Montreal legs. We did not experience any of the problems that other travelers mentioned. We were served hot meals that were actually good, as far as plane food goes. The plane appeared to be in good condition and clean. We downloaded the in flight app ahead of time. The movies were old and there could be a better selection. The cabin temperature was adequate. Each seat had a blanket and pillow. We saved $600 using Air Canada and were very pleased. I would definitely fly on Rouge in the future.","Boeing 767","FamilyLeisure","Economy","Newark to Rome via Montreal","9.0","3.0","4.0","4.0","2.0","4.0","4.0","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Vince Smoral","Canada","2015-07-03","I have traveled to Europe many times. This was the worst flight I have been on. The seats were extremely cramped and uncomfortable on an 11 hour flight. The person behind me had their knee in the small of my back. Wine was extra. Service lousy. Entertainment via wifi to your personal tablet with ten year old movies. I got told I couldn't get a extra cup of coffee because we were within an hour of landing.","","Couple Leisure","Economy","Athens to Athens via Toronto","1.0","1.0","1.0","1.0","1.0","3.0","3.0","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Dietrch","Canada","2015-06-22","YYZ to ZRH on Boeing 787 in economy with my wife and infant. Check in staff in Toronto very helpful and the line moved quickly. Boarding and flight departure on time. I am 6'4"" and flying economy I was worried about leg room as I was unable to reserve a preferred seat. Air Canada Boeing 787 cabin was clean and felt open with the lighting and larger windows. I was surprised at the amount of leg room there was in an economy seat, as so many people have stated it was poor. My knees did touch the seat in front of myself however I was able to extend them under the seat with no problem. My wife being much shorter had plenty of room. I would suggest when travelling with an infant to take advantage of the bassinet seat as we did on the return flight. The seats are slightly narrow. The inflight entertainent was great having your own personal screen to watch numerous movies and TV shows. The only issue with these is that there is a ""remote"" control located on the arm rests. The buttons are usually pressed by the person sitting beside you which will cause your seat light and functions on the entertainment screen to be activated (sucks when watching a movies and volume keeps going up and down). The flight attendants were very friendly and helpful and service with a smile. Our first flight they even attempted to have people give up the bassinet seat to allow us to sit there. We had a great expirence flying with AC and will use them again in the future for sure. And on a side note the pasta served for the meal is much better than the chicken.","Boeing 787-8","FamilyLeisure","Economy","Toronto to Zurich","9.0","4.0","5.0","4.0","5.0","5.0","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michael Kroeker","Canada","2015-06-21","I recently traveled YWG-LHR and returned home from EDI-YWG with AC Rouge. I must say I was pleasantly surprised with how well the trip went in both directions. Outbound flight was delayed about 2 hours due to maintenance, staff kept us updated and were very pleasant. After the aircraft couldn't be fixed they quickly changed to a spare Boeing 777 in YYZ and got us going as quick as they could. Meals on board were not bad, only suggestion would be the continental breakfast could be improved. Seats were comfortable and service was good even though a full flight. Returned on Air Canada Rouge in Premium, seat was adequate, food was good but flight attendants need more training and need to act more professional. Priority bag was first off the carousel and connection was perfect, flights on time no complaints.","Boeing 777","Solo Leisure","Economy","YWG-LHR via YYZ","10.0","4.0","4.0","4.0","4.0","5.0","4.0","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","James Halley","Hong Kong","2015-06-19","Check in was chaotic due to bag drop desks being used for full check in. Baggage once tagged had to go to a separate area to be weighed thus taking the staff away from their desk. By the time we got through security the flight had boarded but there were a number of stragglers who boarded after us and delayed the flight. Seating in row 20 was good for a long haul flight with AVOD which was a step up from Air Canada rouge and the options were reasonably up to date with a decent choice. Toilets were also a good size. Service was fine but food was a disgrace - it was described to me as the Asian option, presumably because it was served with rice. The second meal was no better, inbetween these meals was a large sandwich stuffed full of chicken,  the odd water run now and then. Does not compare favourably with the competition on this route, even Air Canada rouge via Osaka is a better option.","Boeing 777-300ER","Couple Leisure","Economy","Vancouver to Hong Kong","5.0","3.0","3.0","1.0","3.0","1.0","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Ptctan","Germany","2013-07-01","MUC-TLV and return several times. Planes always clean staff friendly food ok. Sometimes they do weigh your luggage but 1-2kg overweight were ok. Arrival in TLV in the late night/early morning definitively recommended as passport control is considerably faster.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Fareed Al-Oboudi","United States","2013-06-30","Los Angeles (LAX) to Nuremberg (connecting in New York's JFK return portion was from Munich (MUC) to LAX via Dusseldorf). My wife and I paid for our seats to guarantee being together on both legs. It made no difference or sense in the end since the seats had no leg room. We were uncomfortable the entire time. Upon arrival in Dusseldorf (DUS) we found out that our connecting flight was cancelled with no other options available. Furthermore our luggage would not arrive at our destination until the next day! No explanations or no apologies were offered. Customer service was dreadful in Dusseldorf - rude and slow. I do not fly for the food or the entertainment. My hope is to travel safely and while on board to not be squeezed.","","","Economy","","3.0","1.0","3.0","3.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Iwona Ring","United States","2013-06-28","This was the most unpleasant trip we have taken. I had paid extra money for the extra leg room. We had got the seats right by the flight attendants station and by the bathroom. The service cart was constantly sticking out which made it difficult for people to pass to the bathroom and squeezing between my boyfriends legs and the service cart. The monitor with the flight information was wrong. The food was terrible. And the worst were the seats. You feel like you are sitting on the metal bar going across your lower back. On the way from Berlin to Miami they kept everybody boarding the plane in a small locked area separated from the shops and cafes without enough seating for everybody. To top off the trip when landing the flight attendant demanded to take away the pillow that my boyfriend was sitting on because it had to be put away for landing. At that same time the pillow and blanket were laying down on the seat behind me and they did not create any danger but the little pillow my boyfriend was sitting on was taken away from him. Ridiculous.","","","Economy","","3.0","1.0","3.0","2.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Smith","United States","2013-06-23","June 16 2013 Venice to Dusseldorf to JFK. Very unorganized in Venice. First told to wait in line 54/55 then it was moved to 5657. There was not enough staff to check us in and people in line were rude and pushy. When we finally boarded we were taken to a bus that they crammed the entire plane into. A mad rush to board. The crew opened both doors which made no sense so again another round of people pushing and ending up on the wrong end of the plane. After everyone was settled we were told that the plane had to be mechanically signed off so had to wait 30 minutes or so. The flight from Dusseldorf to JFK had to be held for us. Impressed with Air Berlin on our outbound flight June 5 from JFK to Dusseldorf to Barcelona but this return flight home left much to be desired.","","","Economy","","3.0","0.0","4.0","4.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Potts","Netherlands","2011-09-12","AMS-ORK in A320s. Both flights were on time and the cabin crew friendly. In this respect they exceeded my expectations. The planes looked relatively new although on the return trip the cleaners seemed to have missed areas. The range of food/drink for purchase is excellent although the alcohol is expensive for what you get. The only real complaint is the horrible departure times they offer on this route.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Cartwright","United Kingdom","2011-09-12","EDI-DUB-MCO return. All flights on time on all sectors of the journey. Flying Business Class has access to the Aer Lingus lounge in Dublin. Comfortable seating areas with the usual selection of snacks and drinks. Pre-clearance into the USA is an absolute positive if you fly via Dublin as once you arrive in the USA you pick up your bags and you're all set to go. Inflight service was excellent both ways. Attentive cabin crew who seemed genuinely happy to greet you. Pre-flight drinks were followed by hot and cold canapés and a substantial 3 course meal. Cabin crew continually topped up wine and water glasses without request. Seats are great in recline position and my only minor criticism would be that the flat bed is at an angle. Feels like you're about to slip of the seat however this is only a minor complaint in terms of the great service provided. If you compare the price of business class with other airlines flying to Orlando this is a great ticket especially if you book in advance.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Michael O'Connell","Ireland","2011-09-10","Cork to London Heathrow return. Once again a professional and friendly service provided both flights on time good selection of food and drink for sale. There seems to be an improvement in service over recent years offering great value for money and a decent quality of service.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Burgess","United Kingdom","2011-09-08","Manchester to JFK via Dublin. Flight from Manchester to Dublin was delayed for 1 hr through no fault of Aer Lingus. They held the plane for us at Dublin and as soon as we arrived we were personally ushered straight through passport control and US customs. I was impressed the flight attendants friendly and helpful the food good and the inflight entertainment was excellent.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L. Lee","Canada","2015-07-03","The reviews for Air Canada Rouge weren't good, so was a bit apprehensive when heading home on a Rouge flight (Rouge was the only option for the Dublin to Toronto return flight). We flew Economy (Dublin-Toronto) and it was a great flight. The flight attendants were friendly and smartly dressed. The interior cabin fabric seemed new. The seats weren't too roomy but they didn't feel too small either. The meals were standard fare for my family, decent, although my vegetarian meal (an Indian vegan dish) had to be the best meal I've ever had on any Economy flight, domestic or international. We were pretty much on-time departing and arriving. The in-flight entertainment was a bit laughable, but we had read up on it and knew that going in. It was funny to see such old Hollywood movies available on the Rouge Player (one of the movies was Never Ending Story!). I am a big fan of world movies and some of the world movies were the same as the ones on the Air Canada flight we took to London when we left on our vacation. Our family would definitely try another flight with Rouge again.","","FamilyLeisure","Economy","Dublin to Toronto","10.0","4.0","5.0","5.0","4.0","5.0","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Brenda Lafleur","Canada","2015-07-01","I travel quite a bit and have been a fairly loyal Air Canada flyer. I don't think I even realised that Rouge was different to regular Air Canada when I booked, but I will never travel Rouge again. The seat space was tiny (if the person in front of you has their seat back and you drop something on the floor, you cannot get it - there is not enough room to bend forward to pick it up - unbelievable). There was no entertrainment system, and the food was terrible. On the way home from Dublin, we were delayed by 14 hours because the plane we were supposed to be on had trouble leaving Toronto and there was no other plane. I guess Rouge does not use other Air Canada planes - we had to wait for a Rouge plane to become free. I will never use Rouge again. The price was no different.","","Business","Economy","Ottawa to Dublin","1.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Routledge","Canada","2015-06-30","Boeing 767 on the way to Vegas and A319 on the way home. Boeing 767 decent in terms of space. Although we managed to get the exit row so I can't really judge the legroom in the regular seats but ours were great. Width of seats also great. Although we couldn't put our personal item (purse) under the seat so that was kind of a pain. A319 seats are decently sized in terms of width but the pitch is below industry standard. I rode the entire overnight flight with my knees pressed firmly into the back of the seat in front of me. I am only 5' 7"". My boyfriend who is 5'10"" found the trip excrutiating. The seat only reclines 2"" so impossible to sleep. The onboard crews on both our Rouge flights to and from Vegas were excellent - friendly, helpful and pro-active. On the way back when trying to load this flight which was supposed to be done on a larger Boeing 767-300ER they anticipated the difficulty they would have with carry-on bags because there was significantly less room and dealt with it brilliantly. The check in folks in Toronto were terrible. Cranky and super unhelpful. We asked where to take our bags to check them and were dismissed with an ""over that way"". Well over that way was about a quarter mile down to the other end of the airport where there were no signs to guide us. We had to pay $25 for each checked bag which is ridiculous. If we had paid for a much more expensive seat we could have taken up to 2 bags free. Seriously you can't even take one suitcase for free because we're flying economy? There was no meal on the flight unless your were in Premium Rouge. We could purchase food onboard which was okay. There was a decent selection and the prices were reasonable. But again, seriously, not even a free snack on a 4 hour + flight? The planes had no in-flight entertainment except for streaming video to their app. This was okay but selection was terrible. All outdated movies and tv shows and not good classics.  I'm not sure what our fare paid for. We weren't paying for a comfortable seat, for space for our baggage, food or entertainment. It seems like we paid to be uncomfortable, annoyed and bored. Why is it that basic things like having enough leg room so your legs are smashed into the seat in front of you or having a snack on a long trip is only for luxury passengers? Even when the flight is purchased entirely with aeroplan points it's not worth it. ","A319 / Boeing 767-300ER","Couple Leisure","Economy","Toronto to Las Vegas","2.0","1.0","5.0","3.0","1.0","1.0","3.0","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Barendregt","Netherlands","2015-06-16","Last Friday I had a flight from Calgary to London Heathrow. My 9hr flight turned out as the worst flight I have had. After flying with British Airways for years now I decided to try Air Canada, but I won't again. The service and food were bad and a lot of screens and/or earphone plugs aren't working. As an single traveller, 6""4, it's not the most comfortable way of traveling. When I came on board and saw where I was seated this man asked me to change places with his wife so they could sit together. That is no problem for me, I'm pretty flexible so I helped them out. Now I sat in the middle block, had 2 seats next to me that were free. So giving up my seat wasn't a bad decision at all. I figured I could sleep well when I moved one seat up. 15mins in, the stewardess comes to me and asks me friendly if I could change seats with an older couple. I decided to give up my seat again for these people. The stewardess promised me that the seats there were as good as this one I was sitting in, except the one screen wasn't working where the man sat. We switched places and then I found out that my headphones were not working properly. Only my right earphone worked. Since the other screen wasn't working I was stuck. A little annoyed I got out of my seat again and walked up to the flight attendant who asked me to change seats. All she offered was the headphones they provide onboard, she said she would come to me in a minute. After almost an hour of waiting I had to go back to her. I ended up with some cheese and crackers, grapes and a cup of peanuts, one headphone working and a terrible feeling for letting me change my seat for other people. Besides all that the food was not good at all. From the dinner plate I got, I only ate the brownie. ","","Solo Leisure","Economy","Calgary to London Heathrow","4.0","1.0","2.0","1.0","3.0","2.0","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Chaoxian Tian","Canada","2015-06-16","Flew from Vancouver YVR to Sydney NS YQY via Montreal YUL and Halifax YHZ. First segment from YVR to YUL was an overnight flight on an A320. Received help from YVR ground crew since this was my first air travel in Canada. The flight took off and landed on time. Cabin crew on board was good at communication and drinks were served. However no meal was served for a 5-hr flight, which was to my surprise (and then I knew that AC simply does not do that on domestic flights no matter short-haul or long-haul). En-route entertainment system was a nice touch and there were programmes for different ages and culture. Seat was not an issue since I was seated in an exit row. Second segment from YUL to YHZ was on an E190, which was one of the most comfortable single-aisle aircraft in my opinion. Had entertainment system as well. Also, only drinks were served. This time I was seated in a normal row and the seat pitch was just enough to accomodate myself (6'2"" and 240lbs). Third segment was also a short one from YHZ to YQY, operated by Jazz on a 30 years old DeHavilland DHC8-100 (Dash8) turboprop. Cabin attendant was friendly and served drinks and snacks. Seat pitch was even tighter this time but since the seat cushion was shortened, there was still enough room to seat myself. Overall my first travel with AC was satisfying, but next time I'll make sure I'm not hungry before boarding. ","A320-214, E190-100, DHC8-100","Solo Leisure","Economy","YVR to YQY via YUL, YHZ","7.0","2.0","3.0","2.0","3.0","4.0","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Klugerman","Canada","2015-06-16","We flew Ottawa-Toronto-San Francisco and returned Los Angeles-Toronto-Ottawa, business class on all trips. The flights to and from Toronto to Ottawa were uneventful. The food served was a fruit plate. The flight to San Francisco was OK except for the fact that by the time that the FA got to be he said that he was all out of meat, fish, and chicken and the only thing he had left was pasta. I am on a low carb diet so I ate very little. In fact, he told me that I should eat salad. On the flight from Los Angeles, there were sufficient meals so that I had my choice. The FA here was very pleasant and accommodating. In general, Air Canada business class for North America is nothing special with seats that do not provide a lot more room than economy and the food is only the middle of the road. I question the economic worthiness of the North American business class.","A320","Couple Leisure","Business Class","Ottawa to San Francisco via Toronto","6.0","3.0","3.0","3.0","4.0","3.0","","2.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Buckley","United States","2013-06-23","Miami-Berlin. Took flight on a one way basis as return dates were subject to change. I am a top tier AA flier and the addition to Air Berlin gives some good connection options. Aircraft was a new Airbus with standard seat pitch and seat comfort in economy was uncomfortable. The IFE is good with each seat having independent controls and a reasonable selection of movies etc. Unfortunately the selection is via a touch screen buried in your seat back and the Neanderthal behind me felt that instead of lightly touching the screen they had to indent their finger into the screen - constant tap tap into my seat that precluded any chance of sleep. Food average drinks average FA's average. Despite being top tier no way to select seat on line - had to call in advance and their website is poor.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Martin Kral","Slovakia","2013-06-21","BUD-TXL-AUH on 14 May 2013 (and AUH-BKK with Etihad). Everything was OK. So smooth. But beware - on TXL there is no toilet in waiting room behind the passport control. Onboard I met the funniest staff I have ever travelled with. The food was good and tasty. The seat comfort was better average. The IFE was good (better than on Etihad). The price for the ticket was excellent.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Pulliam","United States","2013-06-21","Paris (Orly) - Berlin (Tegel) short haul flight and very pleased with this airline. Plane was a fairly new 737-700 comfortable clean nice lighting and professional attendants. On time departure well maybe 5 minutes late but arrived in Berlin ahead of schedule. Nice snacks and beverages at no cost. All in all I do recommend this airline from my experience.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Watson","Switzerland","2011-09-05","DUB-GVA one way. Smooth Terminal 2 less hassle at check-in airport check-in machines instead of printing your own boarding pass etc. It was a nice relaxed flight on time and the queues were fast-moving. It's not quite the level of other carriers but the premium you're paying for is smoothness and calm.","","","Economy","","7.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Derek Lightfoot","United Kingdom","2011-08-29","DUB to BOS return in Economy. Both flights on A330 and both left and arrived on schedule. Staff friendly and efficient and the food was ok. Seat back TV's gave plenty of personal entertainment although the touch screen was not very responsive and you could feel the person behind you giving their screen a good hard press. I didn't find the seat particularly comfortable but ok for a short-ish transatlantic flight. Dublin airport was good my only complaint being that we didn't pre-clear customs in Dublin. Boston immigration was as usual a disgrace. We were near the front of the queue and still took more than 30mins to clear.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Butler","Ireland","2011-08-29","DUB-ORD in Business Class. Excellent service once again - provided by professional and attentive cabin crew throughout the flight. The onboard dining experience was just perfect. IFE options have been updated in the past twelve months and are very broad. All luggage arrived promptly at ORD and we were out of the terminal within 20 minutes of landing.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mitchell Byers","Canada","2015-06-30","Toronto to Abbotsford was a long flight in terms of domestic travel. About 5 hours gate to gate. While Rouge does offer in-flight entertainment for free, you need to rent an I-pad to watch movies unless you have your own. I purchased a couple of movies the night before the flight and uploaded them to my SD card for my phone. A lot of people complain about the seats on Rouge, and I somewhat agree with them.  The only thing I would say that Rouge needs to improve is the overall comfort of the seats and they would be a great Low Cost Carrier. On the flight, we had 3 amazing crew. The overall flight was uneventful, and the decent into Abbotsford was amazing! I would fly Rouge again and again just for the reason that its affordable and if you do your homework, you can save yourself some money as well as have the same experience you would have a major carrier.","A319","Solo Leisure","Economy","YYZ to YXX","9.0","2.0","5.0","3.0","4.0","4.0","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Anatoli Naoumov","Canada","2015-06-25","I was very pleased by service received at all stages of travel. Well-organised boarding, very friendly stewards, and a smooth flight. Stewards went an extra mile to make a rather lengthy flight comfortable and enjoyable. They seemed to enjoy their work too. ","","Business","Economy","San Diego to Toronto","10.0","4.0","5.0","5.0","","5.0","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Chris Ford","Canada","2015-06-18","Booked through AC Vacations and my wife and I got a great deal on a package for three nights in Jamaica. For the overall value, we were actually pretty happy. I'm 6'3 and yes, the seats have a medieval aesthetic which meant the person in front literally had no chance of reclining their seat and I spent the trip with one leg in the aisle when possible. For four hours, though, I can suck it up and enjoy decent service from the 3 flight attendants. Paying for food, booze and iPads is relatively good value as well. We found it on par with Sunwing and, as always, better than United Airlines.","","Couple Leisure","Economy","Toronto to Montego Bay","7.0","1.0","4.0","3.0","4.0","4.0","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Kevin Ruohonen","United States","2015-06-16","My wife and I live in the U.P. of Michigan. On May 19th we flew out of Sault Ste. Marie, Canada to Toronto then to Frankfurt, Germany then onto Helsinki, Finland. Our return trip after spending time in Finland visiting family and
friends we left Helsinki to Munich, Germany to Toronto then back to Sault Ste. Marie then home. This was our first
time flying with Air Canada so we didn't know what to expect but we were very pleased with the whole experience. We recommended it to others.","","Couple Leisure","Economy","Sault Ste. Marie, Canada - Toronto - Frankfurt - Helsinki","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Eilidh Robb","United Kingdom","2015-06-15","The service on checking in my bag, going through US customs and moving through security was shocking! There were a maximum of two employees working at any stage and that meant that it took me over 1hr 45min to get through to my gate. Fortunately my flight was delayed but if is hadn't been then I would have missed my flight for sure. The number of staff was abominable and it should not be that poor.","","Solo Leisure","Economy","Toronto to Boston","4.0","5.0","4.0","3.0","","1.0","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","David McDowell","Brunei","2015-06-15","As a Super Elite Million Mile customer I have been loyal to Air Canada in the past. My Super Elite days will end in 2015. They switch many popular routes out of Vancouver to Rouge. My one and only trip on Rouge to Hawaii was terrible. Uncomfortable business seats, teens as flight attendants were confused. Secondly, the new business configuration in order to cram in more customers is the worst I have flown on. Impossible to lie flat as there is no space for your feet and the serving tray is like a guillotine when opened. Thirdly, they significantly increase the e-credits required to receive an upgrade and at the same time cut in half the Aeroplan miles earned on short haul flights. I cannot find any positive change. As a result I have switched to WestJet Plus and Alaska.","","Solo Leisure","Business Class","YYJ to YYZ via YVR","2.0","1.0","4.0","2.0","3.0","4.0","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","O Sendetskyi","France","2013-06-19","Flight from Barcelona to Munich. Flight was an hour late. Entering the plane was like entering a discotheque loud music plus screens with advertisement everywhere not comfortable at all. It was cold in the cabin throughout the whole flight. And somehow I did not get any food in the plane although it should have been provided. Would never use this company again.","","","Economy","","2.0","2.0","2.0","0.0","1.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Marc Miller","United States","2013-06-11","JFK to Dusseldorf to Nice - round-trip. Flight was punctual cabin very clean. Food service and beverage was executed very well. Attendants were courteous and helpful. Flight was smooth as well as landing and take off. Baggage transferred and unloaded quite quickly. We were impressed. We have been crossing the Atlantic for over twenty years. I recommend Air Berlin. We would give the poor rating to seat comfort in Economy Class to any airline in today's world.","","","Economy","","9.0","2.0","5.0","4.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Ryter","Switzerland","2013-06-10","Instead of a non-stop flight to Palma de Mallorca of 1hr 45mins the airline changed the flight routing. We first had to fly north to Dortmund Germany. Total travel time was 4 hours! Plane was totally full. The seat numbers were not correct the staff did not care. No drinks served during this 1 hour flight. Cabin crew disappeared after take off. Arrived at Dortmund told to remain in the aircraft but after a while we all had to leave with our hand luggage to wait at the gate for re-boarding 15mins later. Seating number problem still not solved. Families who were promised to be seated together complained to staff flight attendants were rude and arrogant. After take off finally drinks were served in tiny cups and a dry mini sandwich served. At Palma airport the plane was not docked to the terminal although most gates were empty. We had to leave the plane by stairs take a bus and walk all the way to the arrivals hall.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McCracken","Ireland","2011-08-24","Dublin-Boston return. Enjoyed the new seats and IFE on demand. Aircraft clean and in good condition. Outward cabin crew friendly and professional. Food typical economy fare but edible. Return cabin crew friendly but a little rushed due to shortness of flight under 5 hrs. Only gripe is the pricing of alcoholic drinks. Pre-clearance of American immigration and customs in Dublin a major bonus. 15 mins from plane to bus out of Boston airport.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Yevheniy Kahanovych","Ukraine","2011-08-22","LGW-DUB return. Online booking worked fine and was convenient. I didn't book any bag so got 2 flights for a very fair price at short notice. £10 seat surcharge looked unavoidable and wasn't fairly explained as optional. Printed my boarding pass at home and breezed through the airport. Pre-clearance at the gate was done professionally as well as onboard welcome. Plane was tidy uncomfortable seats with not enough legroom. Service was professional however food and drink offerings looked pricey. It didn't matter as flight time was just 45 mins. Return flight was about the same both flights on time. Good value for money. Seat improvement would be appreciated.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Brian Lally","United States","2011-08-22","Boston to Shannon recently. The service was excellent flight attendants were warm and pleasant. The food was very good along with the wines. I will continue to fly Aer Lingus.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Slater","United States","2011-08-17","Chicago to Dublin return in Economy. Orderly boarding in Chicago for a full flight. Friendly and efficient cabin crew who were nicely presented. A lot of babies and small children on this flight but it was nice to see they helped families get settled quickly. Food good quality and lots of water runs during the night. Seatback entertainment very good. Immigration and baggage all fast at Dublin.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Carlson","United States","2015-06-18","I will never fly Air Canada again. Before boarding, they warned us the toilet was inoperable. (Short flight, about 1.5 hours, so this is no big deal). While boarding, we had to leave our rollerboard ""carry-on's"" on the jetway, since the plane is too small to store them anywhere - the overhead bin is big enough for a laptop or purse. After boarding, we learned the air conditioning was half broken. I have never before been somewhere so hot and humid. Once we landed, we got to wait outside in the rain for our ""carry-on"" bags for 20 minutes, and several of us almost missed international connections because of this delay. In summary: no toilet, no air conditioning, and no carry-on bags.","","Business","Economy","IND to NAP via YYZ","1.0","3.0","3.0","","","1.0","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Ellen l Cox","United States","2015-06-17","I booked Air Canada via United website and had no idea that the flight leg from Montreal to Rome was Rouge. It was not identified on any communication. I had never heard of Rouge and I did not pay a discounted price. The experience was horrible. Hard, uncomfortable seats. No entertainment for international flight is unheard of in this day and age. They ran out of food selections and what was left was hardly edible. The worst part was the plane smelling of urine the minute one entered the cabin. Never again.","","FamilyLeisure","Economy","LGa to Rome via Montreal","1.0","1.0","1.0","1.0","","2.0","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Fred Bennett","Canada","2015-06-17","I returned to Canada from Lima Peru on an Air Canada Rouge flight that left Lima at 2.15 am. Air Canada's flight arrival and departure times to Lima have always been inconvenient-arriving in Lima well after midnight, if the flight is on time, and departures for the return flight to Toronto leaving Lima at around 2 am. I returned to Canada from Lima on Air Canada in April. For my June flights regular Air Canada economy service is no longer available, only Rouge. Rouge is simply awful, unacceptable. The seats in Air Canada Rouge economy are the worst I have experienced in more than 40 years of international flying. They are narrow, with limited leg room and thin padding. The flight to Lima was bearable as I didn't try to sleep. The flight back was intolerable. Falling asleep in the seat resulted in back problems. I will not take Air Canada Rouge in the future if I can possible avoid it. There is no regular inflight entertainment system, the food was awful, although not necessarily worse than normal economy, and drinks cost extra. For entertainment you can supply your own mobile device and use the inflight service, if you don't have a device you can rent an ipad for $10. The Rouge Premium seats at the front appeared to be marginally superior to economy but come at a steep price differential. To be fair, the crew did their best, although the pilot gave little information with respect to the flight. Never again.","","Solo Leisure","Economy","Lima to Ottawa via Toronto","3.0","1.0","3.0","1.0","1.0","3.0","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Rodrigo Larrain","United States","2015-06-14","Flew from New York to Beijing via Toronto in May and coming back June 11th. I was badly surprised by the lack of professionalism of Air Canada FA. I was spoilt with hot liquids, water and juice 3 times during the flight from Beijing to Toronto, by different FA. Full flight both times, no smiles and kindness from any of the flight attendants, they were rude and seem to be very upset with some of the passengers. Our flight from PEK-YYZ was delayed due to two passengers missing, and while waiting on board, one of the FA's over the microphone said ""Perhaps we should give a round applause to the two passengers missing"". I find this very disrespectful and inappropriate. Overall, not a pleasant flight, rude cabin crew who shouted for people to remain seated, they didnt seem to care for passengers and they we were just doing their job with minimum standards. Very disappointing experience with Air Canada.","B777W","FamilyLeisure","Economy","Beijing to New York via Toronto","5.0","3.0","1.0","3.0","5.0","1.0","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N Moncrief","United States","2015-06-12","Vancouver to Toronto, AC 132 and Toronto to Baltimore, AC 7936. 6/5/15. We just returned from a wonderful trip to Alaska. We flew Alaska Air there and returned on Air Canada flights. Big mistake! We booked last October and had confirmed reservations. From the moment we arrived at the airport, there were problems. First, their carry-on size is smaller than other airlines. OK. We repacked and paid for an extra checked bag. Then we proceeded to get our boarding passes only to find out we were on standby. No reasonable explanation offered. We proceeded to the gate where I stood ready to be first on line. The gate agent was patronizing and condescending, at best. He finally told me it was my fault since I did not select seats when I booked (the system said I could not select seats and would have to get them later.) I have travelled the world over for business - I am not a rookie at this. We waited and did get seats. Then they asked people to check their carry-on bags for free since the flight was full. We did it and were assured we were checked through to our final destination. Our first leg is completed - comfortable seats and good food options on board. Upon arrival in Toronto, we had to clear customs. We do all we are required to do, but we are not cleared to proceed because our bags have not been accounted for. We wait and are in fear of missing our next flight. Air Canada stamps our card so we can proceed. We run for the gate only to find the plane is not even there. We finally board and get to our final destination late. We wait for our bags and one is missing. No one from Air Canada is to be found and their phone system is very slow. We finally get through and are told the system is down and they can go nothing to track our bag. We did get our bag. The experience from start to finish was unpleasant and there were no apologies offered.","","Couple Leisure","Economy","Vancouver-Toronto-Baltimore","1.0","5.0","2.0","4.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Rekos","Germany","2015-06-11","Flew on AC992 from MEX to YYZ. Plane an average A319, took off punctually. The check in service was smooth and very quick yet I had already printed my boarding pass at home. The cabin crew was very attentive, served drinks at several time during the flight. Only the water seemed to be undrinkable because it tasted like pure chlorine. The leg room on the aircraft was not the best for a 4:30h flight. Baggage drop off at Toronto Pearson quick and efficient. I think I would fly Air Canada again, even if the experience was not more than average. ","A319","Solo Leisure","Economy","MEX to YYZ","7.0","2.0","5.0","3.0","3.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Khatoon Khazeema","Denmark","2013-06-06","Copenhagen to Berlin and Berlin to Paris 28 May and return 5 June Paris to Berlin and Berlin to Copenhagen. Sceptical as the tickets were relatively cheap. Surprised by the excellent service: all flights were clean and well maintained we got a free drink snacks free newspapers and the leg space was reasonable. While leaving the flight we got Air Berlin chocolates from staff with a smile. Staff were kind. Overall I had a very nice and experience and would travel them again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","F B Halfar","Germany","2013-06-03","AB gets the short haul service right. Both the outbound and the return flight (same day) on time clean well maintained 737s. Generous newspaper/magazine offer in the boarding area at TXL somewhat less generous at DUS. Efficient and friendly on board service with a choice of a sweet (candy bar) or a salty (small bag of sesame saltines) miniature snack and a drinks run they are always gladly serving both a hot and a cold drink wine and beer included at no charge. The friendly and obviously motivated staff a big plus. Legroom scarce but not a big issue on 45 minute flights. Absolutely my choice again for the next intra-German flight if the fare is right.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R C Donnelly","United States","2013-05-28","New York to Dusseldorf Koln to Berlin Munich to Dusseldorf and Dusseldorf to New York in the last 2 weeks. Flights were late which seems out of character for a German airline but landed on time. The seats are extremely close together. I'm 6'4"" (194 cm) and could not sit with my legs forward at all and could not stretch them under the seat either. For the longer flights the entire 8 hour flights my knees and shins were pressed into some part of the seats in front of me. I was on the aisle so every time someone passed by me they bumped my knee shoulder or foot impossible to even relax much less sleep. I'm not overweight at all but these seats could only be comfortable for children. To make it all worse on the trans-oceanic flights the pilots seemed to find every segment of turbulence over the North Atlantic. I think we were bouncing around for at least 50% of the trip. Air Berlin: good prices bad passenger experience.","","","Economy","","2.0","1.0","4.0","3.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Smith","United Kingdom","2011-08-16","The trip did not live up to expectations. On line seat selection is free 30 hrs before travel so opted for this to save time at the airport. Onboard the aircraft staff were surly and struggled to smile. They enforced safety rules and procedures with an iron fist. One business man was immediately reprimanded for standing and stowing his jacket as the main door had been closed. Seat belts were worn and tatty. All announcements from the cabin crew were rushed making them hard to understand. The only advantage I can see is the use of T2 at Dublin airport.","","","Economy","","2.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Smith","United Kingdom","2011-08-14","Dublin-Chicago and on to PDX return. I was on my own with a 22 month old I hadn't bought my child a seat so she was supposed to sit in my lap. However flights were half empty so she got her own seat which was great. Planes were generally clean and in good condition - great seat back entertainment (330). Flight attendants were helpful and attentive. One flight was delayed an hour lots of communication provided.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D O'Sullivan","Ireland","2011-08-09","I have had 12 return flights this year to the US Brussels London and Amsterdam. The move to T2 in Dublin has resulted in a great product. Ground staff in Dublin are great giving some recognition to Gold Circle members is welcome. However we have encountered some inconsistencies/lack of professionalism from some crew. I am confident these minor issues can be resolved. Overall the product is improving.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","John Breen","Ireland","2011-08-09","Dublin to Faro outward flight left slightly late however time was made up in the air. Both flights full cabin crew couldn't do enough for you.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Michael Burlington","Ireland","2011-08-09","Cork to LHR return. Flights left on time friendly crew on both sectors good selection of food and drinks for sale at reasonable prices cabin fresh and clean.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Brenda White","Canada","2015-06-15","This will be my last flight with Air Canada Rouge. We upgraded to premium, that was a joke, 9 hours of discomfort, crowding, childish flight attendants, poor food and overall the worst flight I have been on. I have always flown Air Canada due to the part of the country we live in (other airlines are unavailable) so it would appear that I either stay home or drive to a larger center to obtain seats on another airline. ","","Couple Leisure","Premium Economy","Venice to Montreal","1.0","2.0","1.0","1.0","1.0","4.0","1.0","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","David Rubin","United States","2015-06-13","Flew from Athens to Toronto on June 11th.  We think this is probably the worst airline we have flown.  None of the overhead reading lights worked so reading wasn't an option.  We were never I formed prior to boarding that we needed to download an app for entertainment and there is no connectivity on there is no connectivity after
boarding.  Not to mention the cramped seating and lack of leg room.  I can't say enough about never flying this carrier again.","","Solo Leisure","Economy","Athens to Toronto","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James Halley","Hong Kong","2015-06-12","I think this carrier gets a very unfair rap. First flight was YVR to SFO on A319. I had no trouble fitting into my seat space. For flights of 2-3 hours it is perfectly fine. We didn't purchase any food. Return from LAX was on B767 which operates also the Osaka-YVR route. I really have no issues with Rouge unlike the parent company with whom we rounded off our latest north American trip. The entertainment on our ipad was the same as our flight from Japan, but we managed to find something. ","A319 / Boeing 767","Couple Leisure","Economy","YVR -SFO, LAX-YVR","8.0","4.0","4.0","","2.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","F Vedrenne","Canada","2015-06-11","YUL-LHR-YYZ-MEX in Economy. It is always a pleasure to travel with such a professional airline. Cabin crew members are always really good. I did the YUL-LHR on May the 7th and I was on one of the newer Boeing 777-300ER with 3x4x3 abreast economy class. The cabin was new and spotless, seats were really comfortable and inflight entertainment was excellent. Service was really good, but the second meal was only a very bad slice of cake. LHR-YYZ was on an older 777-300ER with 3x3x3 abreast economy on May 26th. I could not perceive any difference in width between the inbound and the outbound flights. Most of the cabin crew on board this flight were the best AC bunch I have had in a while, there was one that was very nasty to a passenger whose English could not be understood easily. Finally, the YYZ-MEX leg on an Airbus 319 was a breeze as the cabin was almost empty. I had encountered the CSM working in this flight before, and I have to say he does know how to co-ordinate a team. Air Canada does not offer free meals in its flights to Mexico anymore, but I prefer them over the competition because they are a no-nonsense airline with hard-working.  ","Boeing 777-300ER","Solo Leisure","Economy","YUL-LHR-YYZ-MEX","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Alexander","Canada","2015-06-06","AC761 to San Francisco AC 760 to Montreal. May 26 - June 2. I flew from Montreal to San Francisco on May 26 The plane was clean and the staff were really friendly and experienced. The entertainment system had some good selections. Overall its was a great flight my only complaint is that this is a 6 hour flight yet they still make you pay for food which I find is not fair since I flew Montreal-London in December and its a shorter flight yet you still get a meal.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Rob DiSaverio","Canada","2015-06-06","My wife and I flew Ottawa to Vancouver return. All the planes were full. The positive was that the airline crew were friendly enough and worked well together on all flights. On the way there we flew threw Montreal and boarded an A330-300. A nice big plane with 2-4-2 which works well for couples. On the way back we flew direct on a smaller A320 with 3 and 3 seating. The back of the plane felt very warm and all the restrooms are at the back so there is always a constant flow of people. Air Canada does a good job of providing seat back screens to their fleet. Movie choices were acceptable but regular TV either wasn't available or the selection was poor. The food and beverage cart went by twice and water was offered more often. Nothing is free except the water and soft drinks. I should mention Air Canada has improved it's telephone waiting times considerably.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Michael Little","Australia","2013-05-27","Dusseldorf-Berlin-St Petersburg. We checked in easily at the machine. At bag drop our Russian visas were very carefully checked. Boarding smooth for the first flight and our bulkhead seats on the A321 had plenty of legroom. A drink and a very bready pastry were served. Crew were efficient and the plane operated on time. Bussed to the terminal at Tegel. The boarding of the flight to St Petersburg was poor. Although there are dedicated gates for flights to Russia there is no signage or information to indicate that before reporting to the gate you have to have your Russian visa checked (again) at a desk labelled simply ""Air Berlin service"". To enter the departure lounge you have to pass through passport control. As we could see that the lounge had no toilets and not having been informed about the need to have our visa checked again we and many others decided not to go into the lounge until just before boarding time. At that time we were directed to join a long queue where a single employee was slowly checking visas. All the while Air Berlin announcements were telling people to board the plane immediately as it was about to depart! The whole mess could be avoided by clear signage and information. Once on board the A320 the seating and basic lunch were fine for a 2.5 hr flight - although loud chatter and giggling among crew in the galley during descent was a bit unprofessional. Again we were bussed to the terminal.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Hansen","Denmark","2013-05-19","CPH-DUS CGN-LPA in April 2013. Flights on time decent service with a snack and non-alcoholic beverage CPH-DUS. CGN-LPA a filling sandwich served with same beverages as above. Both flights were good service efficient but a little mechanic. Air Berlin-chocolates given upon disembarkation of each flight. All in all a decent product in today's aviation market.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Johnson","United States","2013-05-19","When we booked the return flight from Europe on Air Berlin as a part of our round trip booking through American Airlines we were told that the Air Berlin flight from Berlin on business class would have lie flat seats (not true and the seats sere very uncomfortable). We were told that the connecting Air Berlin flight in Berlin would not require that we go through security again (not true). The food and service in business class were very poor. The cabin was hot and the attendants either could not adjust the temperature or did not pursuant to our request. The Air Berlin website cannot be negotiated to see the seat layout and select seats hence we had to rely on the Air Berlin representative telephone conversations as to location of seats. Our seats were changed 3 times without any notice. Sound quality of the entertainment system is very poor. The information regarding status of the flight and time of arrival on the entertainment system was grossly inaccurate.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","P Harpin","United Kingdom","2013-05-02","LHR to Phuket. We were worried about travelling with this airline following the reviews on here however our flight to Phuket was on time and food and in flight entertainment was ok. So far so good. Our return journey was a different story. We arrived at Phuket airport to be told we couldn't check in as the AirBerlin plane hadn't arrived or even set off for us. Various options were thrown around including another night in Phuket returning on the next Airberlin flight. After being left in the dark for some time we were then booked on to a Qatar airlines flight which first flew to Kuala Lumpur then to Qatar where we then boarded a flight to Heathrow. In total we were delayed by 8 hours. The manner in which we were left in the dark at Phuket was very worrying and it seems from the reviews below that this is not rare for this airline.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Waugh","United Kingdom","2011-08-08","Edinburgh for a flight to Dublin to connect to JFK return. The cabin crew on all flights were very good. Outbound staff were friendly and professional and nothing was a problem. Very informative about New York and places of interest. Excellent service. Return flight also excellent.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Daintry","United States","2011-08-07","Business class with my son service was wonderful. The seat was comfortable and food was very nice. I lost my bracelet down the back of the seat and the stewardess was on her hands and knees looking for it she couldn't reach it and 5 minutes after landing in Dublin a maintenance worker came on board took the seat apart and retrieved my bracelet.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Schmitt","United States","2011-08-05","After booking at such a low fare I was a bit worried but my fears were unfounded. We boarded a very well maintained new Boeing 757 in Chicago for our trip to Dublin and Amsterdam. Two good quality hot airline meals individual LCD flat panels on each seat back with free movies shows and navigation displays. When our departure in Chicago was delayed due to a thunderstorm Aer Lingus held our connecting flight in Dublin and an employee personally escorted us at Dublin airport to make sure we made our connection.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Bourke","Ireland","2011-07-31","Dublin-Berlin return. Found T2 to be a great improvement in Dublin made a great difference. Flights on time and crew on both flights friendly and a genuine interest in passengers. If you are flying Aer Lingus on an early morning flight I recommend you try their full Irish Breakfast. Aircraft clean and comfortable and was given an exit-row on the return which was great.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mike Hall","United Kingdom","2011-07-29","LHR to Belfast International and they were fine and efficient. Beware of feeling forced to pay for a particular seat on their website though. They give you the impression you have no choice but to pay extra to select a seat. Just wait till online check-in opens and pick the seats you need and save £10s.","","","Economy","","8.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Ken Agar","United Kingdom","2015-06-12","We booked YVR-LAX return flights as we had used Air Canada before with no problems. After reading the many bad reports, I was a bit worried. However, the A319 to LAX was boarded on time, oversized baggage sent to the hold, and room for our carry-ons above our seats. Travelled in economy, with no one in front, so had no problems with the seat comfort or pitch. In fact, the seat was more comfortable than our LH Business Class, A319, LHR-FRA. Return on a B767, again on time and oversized bags removed as full flight. Seat OK, tried the Macaroni Cheese, was hot and tasty. All in all, two pleasant flights, much better than anticipated.","","Couple Leisure","Economy","YVR-LAX","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Elliot Finkelman","Canada","2015-06-12","AC1906, 27 May. AC1919, 7 Jun. We just had two great flight Toronto to Venice - Venice to Montreal.  Service was excellent - Cabin crew were jovial and attentive. I will tell you to buy the preferred seating upgrade - it will make the difference as the regular seats are close.  Don't forget to bring your Tablet and load the app for Apple or Android.  I was pleasantly surprised as I had only read negative reviews.  The food was plentiful and tasty on the flights.","","Couple Leisure","Economy","Venice to Montreal","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R McCall","United States","2015-06-11","We recently took an Air Canada Rouge flight from Athens to Toronto, and once was enough: Never Again. The service was friendly and efficient, and the pilot updated us regularly on arrival info and turbulence, but there were few other positives. The seats were very cramped and uncomfortable. There were no individual monitors for entertainment, instead, passengers have to use their electronic devices or rent an I-Pad. Since my husband and I don't use electronic devices, we went old school and read whatever magazines we happened to bring with us. The food on board was terrible-worse than other food we've had on airlines. And AC Rouge charges for beer, wine, etc. All this for a price that isn't any better than other options. Next time, we'll go with the other options.","","Couple Leisure","Economy","Athens to Toronto","2.0","1.0","5.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Simon","Austria","2015-06-06","ORD-YYZ on Apr 23 on an Embraer 175 operated by Jazz and YYZ-CPH on Apr 28 on a 787-800 Dreamliner after a stopover in Toronto both legs in Business Class. ORD-YYZ was on time FA's were friendly and fairly attentive a dinner (chicken skewers on warm salad) was served nothing special but fine for the short hop. Seats were comfortable for the short flight however not as good as the first class seats on US airlines. Check-in in ORD as well as in YYZ worked well manned premium counters and just a short wait. AC uses UA lounge in ORD which was poor as expected. Fairly crowded no actual food some limited snacks most alcoholic drinks were for purchase but some were complimentary such as house wine and one type of domestic beer. However the lounge has a manned bar which for practical purposes means as this is the US tips are expected anyway. Boarding was uneventful which is good. Arrival in Pearson a mess arriving passengers are held back midway in the terminal by airport employees while crossing embarking passengers make their way to their plane. This lasted for several minutes with frustrated arriving passengers with tight connections having to wait for the embarkation process to finish. Also airport employees were rather rude in this situation. Customs hall before border control packed and 45 minutes wait to get through border control. Arrival process in Person obviously not AC's fault but still very unpleasant; not a good first impression for Canada. Check-in and security at Person was a breeze. YYZ-CPH was boarded on time but then delayed for almost an hour at the gate and on the tarmac because one generator did not work. For this reason the plane was also unpleasantly hot while on the ground. Once in the air everything was fine. The Dreamliner is obviously a modern and comfortable plane. AC’s version has a 1-2-1 pod style configuration with lie flat seats. IFE was AVOD with a decent movie selection. Crew of friendly senior FA's were excellent professional courteous and attentive. Air Canada is obviously going for a European style of service rather than following the style of US based airlines. Also FA's were regularly present in the cabin to check if something is needed and generous with wine refills. Dinner was a seafood appetizer salad and roasted cod plus various dessert choices. I thought dinner service was very good for airline food. Also featuring some Canadian flavors as well as a Canadian Chardonnay. It always nice to be served some local tastes and not just generic airline food. Skipped breakfast in favor of sleeping an additional hour so cannot comment on its quality. AC's Maple Leaf Lounge again excellent comfortable spacious and with various quite good food options and a nice selection of drinks. A very pleasant experience and several quality steps above the lounges operated e.g. by UA or AA. Arrival in CPH was delayed 45 minutes but fine otherwise. Border Control in CPH fast and efficient and quite surprisingly for CPH no long wait for the luggage to arrive. All in all two very pleasant flights. Have not flown AC previously because of the airlines mixed reputation but wanted to make use of the stopover possibility in Toronto and to fly the Dreamliner. Will definitely include AC in my future travel plans after this experience. (Star Alliance Gold).","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tim Leichtfuss","Germany","2015-05-31","May 23rd 2015 we flew Air Canada enroute Fort Lauderdale - Ottawa - Frankfurt. From FLL to Ottawa we flow with an E-190 and Ottawa - Frankfurt with 767-300ER. All flights were on time without any delays. FLL-Ottawa: The Flight was full. A lot of cruise passengers were on board this flight. We had the last row in this small aircraft. The restrooms were at the end and they were very busy. Ottawa-Frankfurt: The Service was very poor. We had a Seat in the last row and we got only veggie meals. Unfortunately they had no more meat meals for us. The beverages were poor too. No more Coke Zero after 1/3 off flight time. They had enough Alcohol on Board.","","","Economy","","4.0","2.0","4.0","1.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","German Guzman","Canada","2015-05-31","Last month flying from Montreal to Geneva. First the plane left with a delay of about 45 minutes after 2 hours in the air the airplane was detoured back to Montreal due to mechanical problem. Back in Montreal we encountered nothing but rude and useless staff. I had to pay for a cab and Air Canada only offered a voucher for 10 dollars. Next day the same aircraft was used to resume the trip. The returning flight Geneva-Montreal was also cancelled due to mechanical issues and it was the same aircraft. I lost it at the airport when the useless staff just give me a new flight for next day without even try to look for an alternative flight (several flights going to Paris for instance). I had to call customer service in Canada to change another flight also with Air Canada to South America. Long story short try another company and do not spend you money on this company. I wish I had taken a flight with KLM or AirFrance. They were cheaper but with 1 stop.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Karen Burton","United Kingdom","2015-05-31","Nearly got bumped off our flight from Toronto to NY Newark. Wasn't allowed to check in online. Arrived at the airport early and noticed our boarding cards had not issued seat numbers just asterisks. When we mentioned this we were then allocated seats with a new boarding card. The flight was overbooked and some people were subsequently bumped. We paid 25 dollars each way for luggage but loads of people who had brought large hand luggage were then made to check them in but for free. We felt this was very unfair.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Andreas Kegel","Switzerland","2013-05-01","ZRH to TXL to MIA. First leg in Economy Class (Air Berlin does not offer Business Class on short haul). Flight on time friendly Crew and nice snack. Second flight in Business Class. Crew friendly greeted passengers by name. Seat not fully flat but angled cradle style but had a good sleep. Entertainment AVOD however no current blockbusters selection of films rather poor. Meals just okay everything is on the tray (starter cheese dessert) except the hot meal which was served seperately. Why don't they serve the cheese and the dessert not separately as they used to? Arrival in Miami a few minutes late immigration took 40 minutes Air Berlin staff in the baggage reclaim area assisting passengers.","","","Business Class","","8.0","3.0","5.0","3.0","3.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Phillipson","Germany","2013-04-28","MIA-DUS Seat 22 A+C. Check-in hectic but quick boarding slow typical for USA. Seat small and very uncomfortable with little leg room a no go for a 9.5 hr flight. Service sloppy. Drinks ok. The only good thing was the price cheap as this airline has now become. Next time I will use another airline.","","","Economy","","2.0","1.0","2.0","3.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Higgins","United Kingdom","2013-04-28","Travelled from Abu Dhabi to Phuket on 28th April. After reading the comments on here before my trip I was very apprehensive about the flight but the service was good food was good too. The only problem was the leg room which was a bit uncomfortable but I would certainly do this flight again.","","","Economy","","8.0","1.0","4.0","4.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Charles Moffett","United Kingdom","2011-07-28","Travelled to Faro and returned to Belfast. Staff where great and the flight was on time with very comfortable seating. I travel back and forward to Great Britain on a regular basis and also to Europe and Canada I will try and book Air Lingus when possible.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Davis","Ireland","2011-07-21","Dublin to JFK Gatwick Athens Warsaw and Krakow over the past year with Aer Lingus. Good solid service as usual despite some short delays. Aircraft are generally very clean and comfortable. Vast improvement and consistency in the entertainment system on the A330s since I last flew on one. Also had to cancel a couple of flights to Gatwick and the tax element of the fare was credited back within a couple of days. I called British Airways three times a couple of years ago for the same reason and I'm still waiting. Although AL have pitched themselves in a certain position to compete with the dreadful Ryanair their service is much more consistent than other so- called full service carriers who promise the earth but often fall short.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Matt Ayre","United Kingdom","2011-07-20","Flew to Boston from Heathrow via Dublin and back. The service was very warm and the food delicious. Nothing was to much trouble for the crew and met all our requirements. The only drawback was the comfort of the seat. In whatever position the seat was in I just couldn't get comfortable. The other good point with flying via Dublin is clearing US Immigration and Customs prior to departure and landing into the US as a domestic passenger.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","James Killen","Ireland","2011-07-20","DUB-JFK-DUB. Efficient check-in. Outbound flight delayed due to large numbers waiting to clear US Immigration/Customs at Dublin. On the flight the menu choice was chicken pasta or beef pasta now that you clear US customs and immigration in Dublin disembarkation at JFK was swift. The return flight left a few mins early and arrived into Dublin 45 mins ahead of time. The food was better than on the outward trip and the crew were friendly good humoured and helpful.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Winchell","Canada","2015-06-11","We flew from Toronto to Vegas in conditions that can only be equated to a cattle car.  I am 5' 7 and my knees were pressed into the seat in front of me and the gent behind me had his knees in my back for 5.5 hrs!  There is no way to stretch your legs or move comfortably at all. My husband and I got off the plane aching and cramped from the deplorable conditions. It is obvious that AC cares for nothing but their bottom line, and I would sooner pay more and suffer layovers than ever fly with them again. Oh and the $60 bag fee each way was an especially nice touch.","","Couple Leisure","Economy","Toronto to Las Vegas","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Glantz","United States","2015-06-07","We flew AC Rouge from Toronto to Venice and back to Toronto from Barcelona. I'd read negative reviews about Rouge but we did not have any of the problems those reviewers mentioned. Check-in was easy the flights were on time and smooth the service was basic but fine and the price was much lower than our other options. The only negatives we encountered were (1) their web site could be better organized (and web check-in did not work on the return flight) and (2) their seats were not exactly roomy (but no worse than any other carrier). I definitely would fly Air Canada Rouge again.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Brian Stone","Canada","2015-06-06","Just flew round trip Toronto to Bahamas on Rouge. I'm only 5'8"" and couldn't believe how cramped I was. The passenger in front of me reclined his seat a bit and I could not do the same because the passenger behind me was working on her laptop. I briefly moved to business class which was almost empty but that didn't last long. I managed to watch a movie on my iPad which was okay but the selection was weak and dated. It got me there and got me back but neither flight was sold out and two more rows made it very uncomfortable for all. I couldn't imagine an overnight flight on this carrier.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tony Laverghetta","Canada","2015-05-29","BRU-YUL May 26th A330-300. Departed on-time landed 30 minutes late due to strong winds nice flight food excellent cabin-crew smiling and attentive except for one old lady throwing meal trays like boomerangs. Seat- pitch was very generous comfortable seat IFE a bit outdated but selection was Okay. Air Canada's problem is that the new products (Rouge and new aircraft's like 787 and 77W) are worse. I will still fly AC on long-haul.","","","Economy","","7.0","4.0","4.0","5.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michael Lipin","United States","2015-05-22","I was involuntarily bumped from a UA flight 3803 (an Air Canada code share) from Toronto Pearson to Washington Dulles on April 12th. I was in transit at Pearson en route from Tel Aviv to Dulles with an original layover of 2 hours 55 minutes. My initial flight AC 85 from Tel Aviv was late departing and arrived in Toronto at 5.50pm an hour and 15 minutes late. That still left me more than an hour-and-a-half to make it to flight UA 3803 scheduled to depart at 7.30pm. After disembarking from flight AC 85 and reaching Pearson's passport control an Air Canada attendant advised me to go through U.S. customs and proceed to my gate. I arrived at the gate on time at 7pm when boarding was under way. When my boarding pass was scanned a UA gate attendant said I could not board because the Dulles flight was oversold and I had been bumped from the flight some time earlier. No reason was given for the bump. The UA gate staff told me to speak to Air Canada about booking another flight back to Washington and I later had to cross the border into Canada and stay overnight at a hotel paid for by Air Canada. I boarded Air Canada flight AC 7354 to Washington DCA the next morning April 13th. After arriving at DCA I discovered to my dismay that the suitcase I had checked in at Tel Aviv was not on my flight. I spent 5 hours at Pearson trying to sort out the mess resulting from the bumped connection.","","","Economy","","2.0","2.0","1.0","3.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Marlene Wheeler","Canada","2015-05-18","First time in 40 years to fly with Air Canada. We loved the slightly wider seats. Disappointed in no movies to watch as not all travelers have i-phones etc. Also on our trip down my husband asked twice for coffee black. He did not get any and was not offered anything else. On our trip home I asked for a black coffee. She said she was making more as several travelers had asked. I did not my coffee or anything else to drink. It was a long trip with nothing to drink especially when they had asked. When trying to get their attention they seemed to avoid my tries. We found the two female stewardess's not very friendly. It may seem a small thing but very frustrating for a traveler.","","","Economy","","6.0","4.0","2.0","2.0","1.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Wilking","Germany","2013-04-24","DUS-MIA-DUS in economy on the A330 new seats finally with IFE. About 12 movies (some in Arabic) episodes of US sitcoms and music styles. Seats small and with legroom only for people under 1.80metre. I got row 33 next to the toilet unreclinable. Food ok. Generous dispatch of beverages (wine or beer for meals) bottle of water before the night. Friendly staff on both legs.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Lalla","United States","2013-04-16","Do not travel with Air Berlin if you are over 6 feet tall. Leg room is unheard of and it is just very unpleasant for flights of 3 or more hours. Cabin crew are helpful planes are fairly new and I would probably fly them again within Europe if prices are reasonable but never again for long haul! Food not terrible nor great either. Also keep in mind that the seats themselves are very small and luckily it was me and my wife traveling together or else it would be a very uncomfortable experience to be pasted up to a stranger. We are both very skinny people and yet we were all up in each others personal space. I took carry on bags and did not checked anything in due to hearing all the horror stories of lost baggage and I recommend you doing the same if your trip is short enough but keep in mind it needs to be under 10kg.","","","Economy","","5.0","1.0","4.0","3.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Soli","Switzerland","2013-04-11","Trip from Abu Dhabi to Phuket. The plane is new the overall look is ok entertainment is ok as well (just a few movies and all in English and German). But leg room is ridiculously small the seats are very hard and the food is just ok. Adding to this a very unpleasant crew. I will avoid flying Air Berlin on long distances in the future.","","","Economy","","3.0","1.0","1.0","1.0","3.0","","","2.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","David Cullinane","Ireland","2011-07-18","DUB-LGW-DUB. Single class flight. Online check in easy as usual. SMS to remind me of my flight details a helpful new addition. New Terminal 2 a huge improvement on the old Dublin terminal. Security swift on the early morning rush. Gold Circle Lounge a huge improvement on the old one. Good choice of snacks and food. Flight left on time and efficient boarding with alot of connecting passengers from the US. Cabin Crew friendly and efficient. LGW easy exit but need to remember to have boarding pass ready to avoid passport control on fast domestic / ROI exit. Returning that evening long and inefficient on the queues if a lady is being searched on the opposite side of the X- ray why not call through the 8 gents waiting to go through. LGW should be excellent when finished but inefficient security a problem. Delay on flight on return but efficient boarding and flight. Again the crew were excellent. Arrival into Dublin excellent and to my car within 10 mins of getting off of the plane. Will use again.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Woods","Ireland","2011-07-18","JFK-Dublin. Business Class. Return leg of previous review. Efficient boarding at JFK for what was a very full flight. Great Cabin crew who did a nice meal service that wasn't too rushed but not too lengthy either giving passengers who to get some sleep the opportunity. Good Cabin Crew presence throughout the night and they certainly kept the galley noise to a minimum which was much appreciated. Slept well for 4 hrs straight and crew served a very tasty breakfast an hour out of Dublin. Priority bags out very quickly for Dublin anyway and customs a breeze. Can't fault Aer Lingus on this flight they seem to be getting the balance just right on the LCC model. Business Class fares very competitive on this route.","","","Business Class","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Keogh","Ireland","2011-07-17","Dub-Orlando. What a poor effort by Aer Lingus. Entertainment systems on flights over and back kept breaking down so whole system had to keep getting rebooted. Kids were served one drink the whole flight then tea or coffee 45 mins before landing.","","","Economy","","1.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","G Calafiore","Australia","2011-07-13","LHR-BFS-LHR. Arrived at check-in and found a queue that stretched all the way back to Zone A (the entire length of the check-in hall). After some time waiting I and another passenger in fear of missing the bag drop cutoff for our flight left our positions and went to in search of somebody from Aer Lingus at the check-in desks. It was then a race for our flight. Narrow claustrophobic corridors and even narrower aerobridges. EI I suppose can't be held totally responsible for the terminal area assigned them by BAA or probably even the number of counters they can open but I think they could have been a little more pro-active in providing a queue host rather than wait to be prompted by waiting pax in the queue. On the return check in at BFS was smooth no queues at -90mins and despite late arrival of the inbound aircraft we left only 5 mins late. On board both flights were unspectacular and the crew polite and efficient. Although I miss the days when EI was a full-service airline and a member of oneworld they have carried off their transition to a LC carrier successfully. Their website and all rules are simple and clear and there is no ambiguity. If you want extras you pay for them and you get them if not you don't. Simple. We wanted transportation from A to B with one bag which we made sure was under 20kg followed their rules and that's what we got. Easy.","","","Economy","","8.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James Halley","Hong Kong","2015-06-01","We flew from Osaka to Vancouver on Rouge's new service. After reading all the negativity about this carrier I really did wonder if we had done the right thing. I'm happy to report that I need not have fretted I am 5'9"" and fitted into an economy seat without any problem. The service was acceptable and the cabin crew young and attentive. The dinner was ok but the portion could have been bigger! Only soft drinks offered. Breakfast was a bit of a joke. A fruit yoghurt and a breakfast sandwich. Entertainment is shown on an app downloaded to your ipad prior to take-off. The app didn't download on to my samsung tablet. Flight ran pretty much to time and the journey on this 767 was a lot more comfortable than i had expected it would be. We have several flights between USA and Canada coming up and it will be interesting to see how they stand up to the negative comments.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Janes","Canada","2015-06-01","Flew AC Rouge to and from Curacao from Toronto May 21st and May 28th. I would like to echo everybody else's sentiments about just how small the seats are. I'm 5'2 and found it to be a very cramped space. I cannot imagine how uncomfortable it must be for a much taller person. The headrest is useless. When the seat in front of me was reclined it was approximately a foot away. On both flights I found the planes to be very clean and the cabin crew very professional making several cabin walks throughout the flight. I used my Ipad and managed to find a couple movies to watch using the app. There didn't seem to be anything current available the movies I watched were released in 2008 and 2010. The food was your typical airline food no better or worse than I've had on other airlines. The afternoon flight to Curacao left on time and arrived on time. The return flight was approximately 9 hours late departing at midnight. Trying to get some rest in these seats is an impossible feat. This is the main reason I give my overall trip satisfaction a 2 rating. Although I'm used to paying for food and alcohol on flights I was completely taken aback to be charged for a sandwich after a 9 hour delay. I guess that's AC for you. As for if I would travel AC Rouge again possibly during a daytime flight if the cost was significantly less than a regular airline. If it were a red eye I would pay to upgrade or choose another airline to fly with.","","","Economy","","2.0","2.0","4.0","3.0","3.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Kunal Chaudhry","Canada","2015-05-31","Toronto to Varadero and back. It is unbelievable how much they are willing to test the patience of their travelers. I'm only 5'5 and I found the seats to be extremely cramped. I could barely handle the 3.5 hour flight - I don't know how people handle a 7-8 hour flight. While the staff were helpful and friendly I was shocked that you have to pay for food and alcohol pay for a blanket and pay for on board entertainment. Why are we moving backwards. I remember the time when there used to be one large screen for an entire section then we progressed to individual entertainment systems and now we aren't back to square one - but we have regressed! If you are going to start cutting corners like this then at least reduce the airfare! What is Air Canada thinking? Never again.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Joseph Wong","Canada","2015-05-16","Painless check-in. Two legs of 3 on AC: AC105 YYZ-YVR. Roomy and clean A321 with fantastic crew. AC33: YVR-SYD very light load and had 3 seats to myself. A very enthusiastic and friendly crew as usual on this transpacific route that I take several times a year. Arrived 20 min ahead of schedule. The expected high level of service from our flag carrier Air Canada. Altitude Elite member.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","W Ryder","Canada","2015-05-11","We recently returned from Dublin to Toronto then on to Winnipeg. Other than cutting it close due to limited staffing in Toronto our flight was excellent. Due to the rush in Toronto one of our carry ones was placed to go in the cargo hold. When we arrived in Winnipeg it stayed in Toronto they were most helpful and kind at the Winnipeg airport and we received 3 phone calls the following day in regards to the misplaced bag and it was delivered to our home. We are very thankful and more than appreciative of the service we received what a great end to a wonderful holiday.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Tydeman","United Kingdom","2015-05-11","Flew Toronto to Heathrow. Much worse flight than on the way out. We paid a hefty extra fee for exit seats which had no storage whatsoever and not even any room under the seats. Ridiculous. Crew were poor not friendly. One older male member of staff was quite attitudinal acting as though he was doing everyone a huge favour by serving them. A reasonable dinner but breakfast was a measly piece of banana loaf. That's it! The worst airline breakfast I have had.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","K Blake","United States","2013-03-28","2 domestic flights in mid-March (FRA-TXL TXL-MUN) as prices were very reasonable. Flights themselves were unremarkable and indeed I was surprised that snacks were handed out on such short flights (1 hr 25 mins). Biggest complaints have to do with having to take a bus to/from the gate out to the planes. Additionally the boarding process and check-in area for domestic AB flights at TXL is horrible! AB ground staff are rude and unhelpful. Ticketing/check-in/boarding area for Tegel is one of the most inefficiently planned and run CFs that I have ever had the displeasure to experience. Combine that with no train line to the airport (just a severely overcrowded and unpleasant bus route to get to Alexanderplatz or Hbf). Will avoid flying out of TXL at all costs.","","","Economy","","4.0","2.0","2.0","3.0","0.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Pauline Wilson","United Kingdom","2013-03-21","Flew Abu Dhabi to Phuket . Flight was most uncomfortable hardly any leg room seats uncomfortable rude cabin crew awful food. Seat back television broke down a couple of times and had to be restarted. Would never travel with them again.","","","Economy","","2.0","2.0","2.0","3.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Tom Parker","United Kingdom","2013-03-20","Phuket to Abu Dhabi on 17th March 2013. Booked as part of a codeshare return flight with Etihad. Having read previous reviews on Air Berlin I was not looking forward to this flight sector. I have to say that I was pleasantly surprised at how polite the cabin staff were. The plane was clean and tidy and the overall comfort was not much different to Etihad. The meal I had was typical Plane fare and a little less presentable than Etihad but edible non the less. The seat back TV did not have as much to choose from compared to say Eitihad or Emirates but fine for a 6 hour flight. Flight was on time.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Woods","Ireland","2011-07-12","DUB-JFK in Business class. Very impressed with all aspects of the flight. New Gold Circle lounge in Dublin's Terminal 2 is a real improvement on the old lounges. Cabin Crew just first class very friendly and efficient and nothing was too much trouble. With US pre-clearance in Dublin I'm surprised more people aren't using Dublin as a hub for transatlantic flights as the new Terminal is a breeze to get through.","","","Business Class","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Wickham","Ireland","2011-07-11","DUB-TLS-DUB. Flight out was on time but return delayed by 2 hrs because of technical difficulties on an earlier leg. Both flights were very pleasant and cabin crew friendly and attentive. The problems with recent giant carry-ons seem to have abated but if you are in row 1 you will not have access to the overhead lockers because they are used for flight equipment and crew bags. A bit on the pricey side but all in all a positive experience.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Coughlan","Ireland","2011-07-08","DUB-MAL. Flew to Malaga recently and overall very good service. Plane was an A330 so we had IFE which was good. Plane seemed new and was very clean. The only negative is that they charge €5 for a set of ear phones to use with the IFE. However any normal ones will work so it's fine. I fly Aer Lingus and have always found them safe and reliable.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Hugo Stekelenburg","Morocco","2011-07-04","BRU-DUB-BRU. Flights were full on both ways and since it is a LCC service on European routes completely uneventful. They exaggerate their selling experience onboard which seems like you are in the middle of a snack- bar/shopping mall: the aisle got too busy with attendants moving about with their trollies. A bit annoying when you want to relax. However I do like the Irishness of the experience with the welcoming words in Gaelic and the green/shamrock colours everywhere. It gave me Ireland before landing in Ireland. And the flight attendants were very courteous and worked hard.","","","Economy","","7.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Giacomini Danilo","Canada","2015-05-31","My wife and I and friends just flew Montreal to Las Vegas return with them. I am a large man with long legs I fit in a normal seat width-wise but I cannot pretzel my legs sufficiently to deal with the lack of legroom. Because of this I reserved and paid extra for one of the extra-legroom seats on the emergency door seat 18F to be exact. Air Canada Rouge happily accepted my money and emitted the corresponding receipt but on obtaining my boarding pass I discovered I had been reassigned to 15A which on boarding the plane I discovered was a normal ""meat packer"" seat while someone else had been given 18F. It turns out that their business practice is to sell those seats to anyone but they only actually assign them to passengers at the check-in counter. To avoid a repeat we showed up for our return flight 10 minutes before the check-in counter opened. We were first in line yet my reserved and paid for extra-legroom seat had already been assigned to someone else. This is shoddy way to do business. I can understand that seats on the emergency aisle should only be assigned to passengers who will be able to help if they are called upon to operate the emergency door (something which I am perfectly able to do) and therefore should only be assigned at check-in but that being the case why allow someone to pay for and reserve one in advance when the reality is that they are assigned on a first come first serve basis by the staff at the check-in counter?","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mike Rochon","Canada","2015-05-31","May 18 2015. Barcelona to Toronto. Forced to take Rouge from Air Canada since that's what they use. Cancelled the non-stop flight on the Sunday and moved us to the Monday non-stop. Had to come on the Sunday so ended up going by way of Montreal. Was charged an additional $90 for seats with some leg room. No entertainment on a 9 hour flight. If you wanted to see something you either had your own tablet etc. or you can get an I-pad from them for $10. Food was so-so. Check in counter at Barcelona Airport was a disaster. They don't have kiosk where you can check in and print your boarding passes and luggage tags. After about an hour in line I was finally able to check in on line and proceed to the separate line to check your bags. 4th in line took 25 minutes. By the time we finally got through all the lines (Security & Immigration) we had 20 minutes to run to the gate. By the way the airport was in total disarray and major staff shortages for the thousands that were in the terminal. Everyone was being fed into 2 lines at each point. Almost had to take the Monday flight after all.","","","Economy","","5.0","5.0","5.0","2.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Anzarut","Canada","2015-05-28","Flew YVR-OGG (Maui) return this month with my husband (6') while I am 5'4"". We had seats 42H and 42K. On the outward bound flight the air was blasting so much I was frozen and to make matters worse I was suffering with a pinched nerve in my neck. I was unable to put my head at the correct height on the head rest for any support as I am too short to reach it. I couldn't lean against the window (even though I had my own pillow and a special neck support collar) as there was a gap which my pillow would fall through. The return flight was even worse starting with check in at the airport. If you haven't done web check-in which isn't always possible while on holiday you have to wait in line while those people who have take their baggage to the agents. They had 3 lines one for priority one for web check-in and one for everyone else. There were 4 desk agents dealing with passengers. The flight was a red-eye and I was prepared for the blasting cold air but my husband had to borrow my scarf to cover his face and head because he was freezing. The flight crew tried hard but they are really not very professional. I never used the inflight entertainment option because using and iPhone or iPad was not something I could do with my neck issue. I had no idea when I made my reservation that there was no seat back entertainment. That has always been one of the Air Canada pluses - they have great movies. The only thing I can is the flights were on time both ways but that is no excuse for this poor show. What is Air Canada thinking? I have always flown them by choice and supported them. Their regular airline is great and their overseas business class for Europe is my first choice all things considered. I will never fly Air Canada Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Ngui","Canada","2015-05-10","Flew YEG-YYZ-YEG April 22 and May 2 return. Was using their A320 with 3-3 abreast in Economy. Flight was 99% full and most travellers already paid and selected their seats. When my turn for the 24 hour seat selection check-in comes the reservation system selected what was left for me spouse and 2 children. With it being 3-3 we got the middle and aisle of either side in row 32 BCDE. This is the last row because the ones behind us were reserved for crew only. Its gets annoying as the 2 lavatories lineups extend past your row so you get a constant flow of people going in the almost 4 hour flight. Meals for purchase are fine for those that want it. The thing that ticked me off was only beverages were served complimentary. No snacks at all on this flight. There is one FA for business class cabin while two for the economy cabin. FAs are there to do their jobs and that is it. The boarding call in YEG was good where they actually boarded the Zone 3 properly by calling out pax with children board first and enough advance notice was given. In YYZ forget that. Zone 3 was not properly announced and it jumped from announcing Zone 1 hasty Zone 2 and a hurried Zone 3 general boarding with not enough time for parents with young children to board first announced. Its seems like a mess. I had to pay for my stroller since its not the umbrella type and their small dimensions. $25 each way. Really pathetic domestic service for AC as its a flag carrier and does not seem to be like one. Seating is the older one but legroom and seat pitch seems small already. Imagine if they decide to go with their high density seating like in their new 777s. When the person in front of me reclines I almost hit my knees.","","","Economy","","5.0","2.0","2.0","1.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Lane","Canada","2015-05-08","AC1828 Kahului OGG to Vancouver YVR April 30th. This was one of the worst trips on Air Canada that I have experienced. Really how many people can they jam on a plane? The seats were so close together I had trouble and I am only 5ft two inches tall. I cannot imagine how taller people manage or bigger people for that matter as the seats are also very narrow. The seats barely reclined maybe and inch or so. This was a long flight 5.5 hours with no food offered. Drinks of just tea coffee water and some soft drinks offered only twice in the whole trip. Not sure what the attendants do in all this time. The reading lights for all the middle section of seats did not work. This was an international flight - US to Canada but I think Air Canada views it as one country. The flight crew had the nerve to say on leaving ""Hope you had a good flight"". Obviously they have never flown in economy on this flight. My neck ached so badly after this flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Halliwell","United Kingdom","2015-05-08","5th May 2015 Vancouver-Heathrow. Food terrible - take your own picnic. Cabin very busy and didn't look too happy. Seats not great either toilets kept clean. Generally a ""tired"" airline. Won't use them again.","","","Economy","","3.0","2.0","2.0","1.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Mike Schneider","Austria","2013-03-14","Connecting flight from OSL through TXL to FRA. Flight from OSL delayed. Connection in TXL to FRA could have been reached but Air Berlin did nothing to support connecting passengers (direct bus transfer) and even after running to the gate boarding was denied with the aircraft still at the gate! Re-booked to next flight to FRA more than 3hrs later. No support whatsoever. After finally reaching FRA suitcase was still in Berlin. Today (2 days later) the luggage still hasn't arrived.","","","Economy","","","4.0","1.0","3.0","0.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","G Green","Germany","2013-03-06","Flight Munich-Fuerteventura-Tenerife (back: TFS-MUC). Poor service: only a sandwich although we were onboard for more than 5 hours (with one stop in Fuerteventura where we had to stay on board). From the 5 meals you could buy there were only 2 available (cost more than 10€). On the way back our video monitor didn't work and we only had 1 music channel working. Worst of all: very unfriendly crew. We flew already with TUI-fly and Condor (Thomas Cook) to the Canary Islands and had a much better service and friendlier staff on board. I won't say: never again but if I can choose between Air Berlin and another airline Air Berlin will be the loser.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Bartek","Poland","2013-03-01","GDN-TXL-TFS-TXL-GDN. In general not bad flights for quite competitive price although with some disadvantages. The main of them is Terminal C on Tegel Airport which is dedicated mainly for Air Berlin short and medium distance flights. It's overcrowded and not sufficient for big amount of departures. In result both our departures from TXL were delayed. The other disadvantage is poor in-flight entertainment. On mid-range flights it's limited to some sitcoms and one movie presented on ceiling monitors. Amount and quality of food is not sufficient for over 4 hours long flight. Fortunately we didn't experience any rudeness of cabin crew as some other reviewers did. In fact we found almost all of members of crew polite and attentive.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Brian Hill","United Kingdom","2011-07-03","Great flights Gatwick-Malaga-Gatwick; no hassle except Aer Lingus check-in has moved from Zone B at LGW but it wasn't reflected on my booking confirmation.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Anne Perret","United Kingdom","2011-06-19","Smiling and professional service punctuality comfortable seats with seat allocation  without paying extra like all low costs! I had left my ipod on the plane was recovered by staff and mailed back to me in less than a week. Thanks a lot Aer lingus.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alan O'Connor","Ireland","2011-06-19","DUB-FCO MXP-DUB. Switched from Tues-Mon to avoid the stirke which never took place. No charge for the change which was nice. Both flights good usual professionalism from staff. Got back to find they had finally refunded me for a flight I didn't take because of the snow. They were not obliged to but they did which was nice. Certainly preferable to their main competitor!","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C McCarthy","United Kingdom","2011-06-10","Aer Lingus regional (operated by Aer Arann) Birmingham to Shannon. Outward flight delayed 2 hours due to technical fault - information was very poor and we were just left waiting. ATR-72 appeared old but still presentable. Flight was smooth until the descent which was extremely bumpy. Shannon to Manchester 0700 scheduled was delayed 40 minutes due to cabin crew being delayed on the previous days flight and by law are entitled to 12 hours rest. Aircraft of high standard soft leather seats top class service overall and apologies from pilot and cabin crew for the delays.","","","Economy","","7.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Obrochta","United States","2015-05-27","Had a bad experience on the flight from Athens to Toronto on 5/24/2015. The service was slow no entertainment information prior to flight. 13 hours on the flight and had to movies TV shows because you need an Air Canada App to be able to view. Food was horrible and it was the first flight overseas by a major carrier that we had to pay for wine or any alcoholic beverages. But the biggest disappointment was the service of the staff. Never again will I spend the money to fly this airline.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Pauline Minevich","Canada","2015-05-27","No onboard entertainment unless you've downloaded their app (good luck finding that). Horrible seating I'm 5'4""' and my knees were jammed into the seat in front. I got massive leg swelling because there is no room to stretch your legs. Service is non-existent - you have to go to the back to even get water from the attendants. Food beyond awful. Lunch was a pasta with no sign of veggies a bread roll something that was supposed to be a potato salad with 1 olive on top and little sign of potato and a cookie. 4 carbs no fruit and no veg? This was advertised as a Lufthansa flight operated by Air Canada it wasn't a discount fare and we didn't know it was a Rouge flight until we boarded. Never again! Shame on you Air Canada! These flights were Lufthansa 6625 May 10 and Lufthansa 6624 May 24. Wonder if Lufthansa knows that AC is destroying its reputation with this dreadful service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","F Barr","Canada","2015-05-27","Flew from Toronto to Lima. Flight was a half an hour delayed which is ok. Very little leg room. We requested vegetarian meals which were frozen when they arrived on our seats something that I think is unacceptable. Flight attendants did not speak Spanish which again is unacceptable when all other airlines flying to South America have staff that can speak Spanish. Definitely a downgrade from Air Canada for the same amount of money. Finally there is no entertainment system except for the Air Canada app which features a handful of old movies again very much downgraded product from Air Canada.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Chiu","Canada","2015-05-08","FRA to YYZ. Business class pods were wonderful. We fly these several times a year. The new Maple Leaf Lounge at FRA was beautiful! The food was fresh and plentiful power outlets were readily available spacious and the showers were excellent. The lounge is right on top of the departure gate resulting in a easy process to board the plane. Flew a 777. Pods were clean FA's were attentive and pleasant bathrooms were clean food was excellent for an airline and flight was uneventful (the way it should be). I am *A Gold. Fly AC mostly and most flights are pretty boring. Flights arrive and depart on time. Only one time in the past 12 months did my flights get cancelled or delayed. In this single case Air Canada had me rebooked quickly.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Andrews","Canada","2015-05-08","Traveled YYT to MBJ for holiday. The YYT to YYZ leg was Air Canada main YYZ to MBJ was Rouge. After reading the many complaints about Rouge service I was on the lookout for problems but did not find any. Excellent service on both trips with a very attentive cabin crew. On the return leg from YYZ to YYT we were unable to land due to fog and had to return to YUL arriving at 2.30 am. Air Canada gate agents met us in the terminal with hotel and meal vouchers and informed us that a new flight for us would be departing at 9am and we received our luggage quickly. We opted to not got to the hotel as it would be a short stay so we checked back in and waited in the Maple Leaf Lounge. We reported for boarding at 8.30am but were informed that due to weather at YYT we would be delayed until 11.30am. Air Canada agents handed out meal vouchers and we returned to the lounge. Flight departed at 11.30am and we arrived YYT without incident. Overall it was a great experience and we would definitely fly Air Canada again. The delays were unavoidable as no airline controls the weather but we felt that Air Canada did everything they could to keep us informed and comfortable throughout. I should add that we were loyal Westjet customers until this year and harboured a dislike of Air Canada before this trip but we have definitely changed our opinion.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Tydeman","United Kingdom","2015-05-05","Flew LHR to Toronto. Food was fairly good as was drinks service. Crew moderately friendly but not overly. Didn't look like they enjoyed their jobs. Legroom was good in economy. Boarding was good. Check in at LHR all self service and decidedly rude staff who would be better employed actually printing luggage labels etc than offering blunt and rather patronising advice to confused passengers. IFE is decidedly 'yesterday'.","","","Economy","","6.0","3.0","2.0","4.0","2.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Carol Wurr","United Kingdom","2013-02-13","2 flights - Abu Dhabi to Phuket return. Insufficient leg room rude staff. We were stranded in Phuket on the return leg due to a broken aircraft. No one from Air Berlin appeared to know what was going on - we eventually left Phuket 25 hours late. Put up overnight after almost a full night at the airport in the most basic of hotels. Then our bags got left in Abu Dhabi. Will never fly with them again.","","","Economy","","","1.0","2.0","2.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Egér Mihály","Hungary","2013-02-08","TXL-MIA-TXL Economy Class January 2013. Outbound flight on time however the waiting area was short of seats (old Tegel airport). After takeoff a snack was offered with soft drinks and one hour later they started to serve breakfast. Portion was ok taste ok offered drinks twice during breakfast plus coffee tea after. Mid- time offered a snack with drinks and a bottle of water. Staff were helpful and smiley. The dinner shortly before landing was good (pasta or chicken). Even served hot towels just before landing. The cabin seemed to be freshly refurbished new touch screen monitors with many movies music and games for kids. The seats were small as always on any economy transatlantic flight. Not bigger not smaller. On the inbound flight we had the same experience. I'm happy we chose Air Berlin and the price was very reasonable.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","James Popp","Hungary","2013-02-07","Jan 9 2013 Budapest to Bangkok on Air Berlin / Etihad. Budapest staff were helpful and the flight to Berlin went well. Air Berlin flights from Berlin to Abu Dhabi and from Abu Dhabi to Berlin on Jan 31st were horrifying. Each way it was a 6.5 hr flight in cramped seats with bad food and rude service. The stewardesses were virtually snarling. The food was almost inedible The seats were unusually small. The worst flying experience we've had. The Etihad part of the flights was excellent with great food pleasant service and comfortable seating.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Terry","United States","2011-06-07","ORD-DUB. Not the best international flight but cabin crew very friendly. We had an elderly passenger become very ill and they tended her with great professionalism and kindness. Planes a bit tired but the overall experience for the price was above average.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Patrick Curren","United States","2011-06-01","I booked and paid for LAX-Shannon round-trip. Arriving at LAX on Friday they had screwed up my booking and made me fly standby. Their next flight wasn't until Monday so if I didn't get on the plane my vacation would be severely disrupted. Their counter person said he would try to help. He then vanished from the counter not to be seen again when I (thankfully) was boarding the plane. No word of apology from him or anyone else at Aer Lingus. Completely unprofessional.","","","Economy","","","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","N Blades","United Kingdom","2011-05-30","Malaga to Gatwick. Have flown the route a couple of times with Aer Lingus and I think they compare favourably with Easyjet. The plane was clean crew friendly and legroom was greater. One problem though. I had paid for 2 seats but my partner was unable to fly so I had an empty seat next to me. I was asked to give it up so that a father could sit with his young son. This I agreed to do but pointed out to the stewardess that I had in fact paid for the empty seat. ""No problem"" says she ""I'll organise a refund for the unused seat"". She took all the details but I heard nothing. When I contacted customer service (a feat in itself) to follow up I was offered £5 which after several emails was increased to £27.93 when I had paid over £100. I was told that cabin crew have no authority to offer refunds. Certainly won't be prepared to offer my seat again.","","","Economy","","3.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Tony McLaughlin","United Kingdom","2011-05-28","LHR-BFS-LHR - first time I have flown Aer Lingus since they adopted the low cost model. The only difference between then and now is a lack of business class cabin and food and drink is not free. Still a good experience. Relatively new A320s on this route and a price comparable to EasyJet who serve BFS from LTN. Staff friendly seat pitch adequate and food and drink on sale.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Auld","Canada","2015-05-25","I flew Toronto to Dublin return April 21 and May 8 2015. After reading negative reviews I was expecting the worst. However both flights were excellent. Both on time. I think that paying extra for Premium makes the difference-well worth it. The two-seat configuration with only 24 passengers in Premium provided plenty of room. Blanket pillow and kit bag were already on the seat when we boarded. Water and juice were offered as we sat down. Flight attendants were courteous attentive professional. Menu provided two selections for each of the two meals. Hot wash cloths before dinner newspapers iPad for movies all offered. The seats were comfortable leg room satisfactory (I am 5'4""). Pilot communicated about any expected turbulence and managed to keep it to a minimum. A very positive experience. Only negative - on return flight the check-in clerk neglected to label my bag Priority and therefore resulted in a longer wait at baggage carousel. Next time I will simply ask if the tag has been attached to the bag.","","","Premium Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Seepersad","Canada","2015-05-22","I used Rouge to fly from Toronto to Tampa and i was shocked what horrible leg room there was. The Cabin crew had nice uniforms however the service was rude and slow. The crew just assumed everyone was discount flyers who were used to horrible conditions. I will never fly this airline again. There should be some minimum standards for leg room and this airline does not meet that standard. The inflight entertainment was 5 years out of date but at least it worked to my laptop.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Kostanti","Greece","2015-05-20","I flew from Montreal to Athens. Although the flight arrived on time the 9 hours in the plane were a nightmare. Seats extremely small staff inexperienced and rude food horrible entertainment non-existent cabin dirty and smelly and they charge extra for things such as a simple glass of wine. I will never fly with Rouge again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Fang","Canada","2015-05-04","Three flights on Air Canada: first flight was YYJ-YYC - a Bombardier Q400 Propeller Plane. It was surprisingly quiet and smooth for a propeller plane as I sat as far away as possible from the engines at the very last row. Cabin crew acceptable but no food offered on this flight. Next leg: YYC-FRA on an Airbus 330 - cabin crew on this flight were atrocious. Food was literally thrown on passengers tray tables. Serving portions were very small. The food which was offered was disgusting - the tomato pasta dish was extremely unappetizing. And the ""continental breakfast"" was a small piece of cake and a yoghurt shake - it was hardly a snack let alone a breakfast. Cabin crew disappeared after the meal service not to be seen again until before landing in FRA. Final leg: YYZ to YYJ onboard an Airbus 320. Seats uncomfortable - my neck became sore about an hour or so into the flight. Again no complimentary food offered on this five and a half hour flight. Overall Air Canada never ceases to disappoint.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Y Cho","Japan","2015-05-01","LGA-YYZ-HND. I tried to reserve my seat on their online service in advance but what I saw was only their sorry page and I couldn't process any more for my seat request. When I checked-in at LGA they provided me another boarding pass for my connecting flight. I asked them to reserve a front side seat by aisle but they said they could not reserve any seats for my connecting flight at LGA. When I landed at YYZ I stopped at their counter for transferring passengers to reserve my seat but amazingly they said they couldn't do that just before the departing time. Just before my flight started boarding they changed my boarding pass and my seat was between aisle and window seats. I have asked them to give me another seat but they answered they can't do that because the flight was full. I don't know why I couldn't request my seat in advance at LGA and transfer counter at YYZ.","","","Economy","","5.0","2.0","1.0","3.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Shilnikova","United States","2015-05-01","Our HND-YYZ flight was 12 hours long so it's pretty important to fly with a good airline. However we have very rude and unfriendly service extremely bad food (they just skipped me with the second meal). My husbands outlet wasn't working and the flight attendant answered to my polite request to help with luggage (there was no space above our seats).","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Donald Schwentker","United States","2015-04-30","I have just returned from a trip to Japan from Washington D.C. (DCA) to Tokyo Narita (NRT) on Air Canada flying DCA to YYZ to YVR to NRT. I returned from Tokyo Haneda (HND) via YYZ to DCA. Flight 1175 from YYZ to YVR was horrible - a 777 with 10-across cattle-car seating. Never again! Flight 3 from YVR to NRT was a great disappointment. Poor food (no taste and meagre portions) and a lacklustre cabin crew - lazy and not helpful. I had decided never to select Air Canada again (and was dreading the return flight) however Flight 6 from HND to YYZ (also a 777) had 9-across seating and a much better cabin crew. The ratings below reflect my AC006 experience AC1175 and AC003 would get poor ratings in virtually every category - even the Inflight Entertainment kept shutting off the map I was interested in watching.","","","Economy","","7.0","3.0","5.0","3.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","P Knap","Germany","2013-01-29","TXL-MIA-TXL A330-200. Very mixed box this time. After a good experience on an Air Berlin transatlantic flight lately I was looking forward to my flight to MIA. Outbound: 1 hour delay due to late arrival. Crew very reluctant and surly Purser seemed unprofessional. Meals explicitly smaller than on last transatlantic trip and not sufficient for a 10.5 hr flight. No snacks in galley some cookies handed out but only once - if you slept at this particular moment you missed your chance. Inbound: Food portions seemed larger though taste was dull. Crew very friendly. Friends of the crew (or maybe colleagues) were moved up front to C or were given nuts and chocolate bars - again: no snacks for normal Y passengers. At the beginning of the flight we experienced heavy turbulence but captain talked passengers through it. All in all both trips felt more like a vacation trip to Ibiza or the Turkish Riviera rather than a transatlantic flight of a want-to-be full service Oneworld airline.","","","Economy","","5.0","4.0","3.0","2.0","4.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Blaeke Downie","United Kingdom","2013-01-28","Flew Abu Dhabi to Phuket. As it was almost impossible for me to fit me knees into the seating area they fell into the aisle when I finally dozed off slightly. I was abruptly awoken by a male flight attendant who knocked me with a trolley. I awaited an apology but instead was yelled at for having my knees in the aisle. The other flight attendants did their utmost to make us feel as uncomfortable and unwelcome as they possibly could. It was as if they were going out of their way to be rude and unfriendly. Our return flight (mid October 2012) which we were dreading was delayed by over 2 hours. No staff available in Phuket to advise what would happen with our connecting flight from Abu Dhabi to London. When we finally boarded we were again met be extremely rude and unfriendly cabin crew. Flying Ryanair would be considered an upgrade from this. AirBerlin are definitely the worst airline we have had the displeasure of flying with and it is unacceptable that they are part of the OneWorld alliance. If you like flying low cost airlines with appalling service then you will love AirBerlin.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Leon Schneder","Israel","2013-01-22","Been flying with them at least 8 times a year. Overall the planes are pretty good and the staff are usually friendly. The food is not as good as other airlines and they have been cutting down on the food: The Berlin - Tel Aviv flight would usually have a warm meal now you just get a sandwich. If that saves money fine for me because better meals can be ordered at extra cost.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Tashi Harris","United Kingdom","2013-01-17","Business trip from Stansted to Dusseldorf. Outward trip went fine. On return checking in at Dusseldorf was told flight was cancelled. No explanation given. Re-booked on BA flight that evening but this landed in Heathrow and my car was left at Stansted. Air Berlin failed to transport me to Stansted.","","","Economy","","","0.0","2.0","0.0","0.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","U Senapati","United Kingdom","2011-05-21","Chicago-Dublin-Manchester. New A330 good legroom and decent recline. Friendly check-in staff at Chicago O'Hare and cabin staff decent food. Choice in the entertainment system could have been better. Expected free alcoholic drinks on long haul flights but charged for. Baggage handled well. Dublin airport is good - shopping food space etc and immigration staff very helpful.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Sandra Kelly","United Kingdom","2011-05-19","NOC-LGW with elderly infirm passenger. Friendly service from Aer Lingus at Knock Airport. They arranged a wheelchair there and then for us (normally have to warn them 48 hours prior) and got us to the plane. After nightmare journeys with Ryanair (never again) to Ireland in the past treating their passengers like animals this was much appreciated.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","T Birch","United Kingdom","2011-05-15","Gatwick to Malaga. Excellent flight no delays comfy leather seats 32 inch seat pitch in economy compared to Thomson and Easyjet and it was a cheaper fare. Cabin crew attentive. After inflight sales they advised passengers to use call button if anything was required.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Harris","United States","2011-05-02","Boston-Shannon-Boston. Plenty of leg room entertainment screens wonderful cabin crew helpful and attentive first bag checked is free. All entertainment free and they feed you as well.","","","Economy","","8.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Manzo","Canada","2015-05-20","Took AC Rouge to/from Toronto-Las Vegas (Business class). Returned today May 18th. Flights left/arrived on time. Outbound crew was attentive professional and personable. Inbound team was 'average'. Ran out of 'healthy' food choice (despite the fact that bus class passengers paid higher fares). Massive confusion on the return flight (5 people booked in same seat). Biggest problem (as is often the case with Air Canada): baggage (again return flight). Passengers with checked luggage were sent to the wrong carousel and waited nearly 1 hour before a passenger located the correct one - with no help explanation or apology from Air Canada ground staff. Tight seating even in Bus. class. Free iPad with higher fare (my husband used one I didn't) with good in-flight entertainment.","","","Premium Economy","","4.0","2.0","3.0","2.0","4.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Anthony McGovern","Ireland","2015-05-18","Air Canada are a disgrace. Flew from Vancouver to London. I was astounded at how little leg space there was for passengers and I'm short myself (5'6). It is simply impossible to get out of your seat if somebody is asleep. It is simply inhuman to put people into such cramped conditions for nearly nine hours. I don't know how they are allowed to get away with this. Are there no regulations governing minimum legroom on aircraft. You wouldn't transport animals like this.","","","Economy","","2.0","1.0","4.0","3.0","4.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tracy Andrea Johnson","Canada","2015-05-16","We booked a family Hawaiian vacation with our two kids aged 8 and 10 I chose the Air Canada Rouge because of the price. We chose to upgrade to premium Rouge seating for an additional fee of $400 round trip. We flew AC1831 May 6 to Honolulu - Boeing 767. Coming from Edmonton and connecting in Vancouver all flights were on time the cabin staff were vibrant and friendly. The seating while not luxurious was within means of comfort (my husband is 6 ft and I 5' 5"") and was larger than our previous flight to Hawaii with another airline in February. The aircraft was clean as were the bathrooms. There was an oversize bathroom on our aircraft which was good for parents with young kids or larger people that I had not seen on other aircraft's. The rental for ipads at $10 was a real treat for my kids - kept our kids busy the entire flight. Though we did not purchase meals on board the food that was for purchase was reasonably priced and looked nice. All of our flights arrived on time. The aircraft was a bit on the cool side however this seems to be common among all airlines. Additionally I would have preferred the cabin lights be dimmed during the entire flight at night for sleep purposes since we were flying overnight. Rouge afforded us very good value and service.","","","Premium Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Toote Rico","Bahamas","2015-05-16","Flight 835 MCO-YYZ. Flew on them a few months back and I must say I was not impressed. Reading all the other reviews I assume that all the good ones were written by people shorter than 5'5. With its cool new cabin layout and the stylish cabin attendant uniforms it could easily be someone's favorite airline but with the drastic decrease in leg room I cant see myself flying them again. There was so little leg room I had to sit in the bathroom for the last hour of the flight. I am never flying them again not until Rouge goes belly up and the regular Air Canada flights start coming back to the Bahamas.","","","Economy","","1.0","1.0","4.0","4.0","5.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Klaus Kahle","Canada","2015-04-30","April 26th CPH-YYZ. I fly to Europe or Asia every month. Status is Super Elite. I was excited to take my first Dreamliner flight. Get to the airport at 10am for a noon flight. While in the check-in line somebody mentions the flight is delayed - by 12 hours! No call no warning no SMS ahead of time. Terrible customer service. Only one SAS guy capable of handling re-bookings. It was painfully slow. The 4 out of 5 ""Staff Service"" is for the lone AC employee I saw who did her best to calm people in the line down. Even my Trip-It Pro app didn't get any update feeds from AC about this flight. Shameful! I was eventually re-booked through FRA arriving at YYZ six hours late.","","","Business Class","","1.0","1.0","4.0","1.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Marc Belanger","Canada","2015-04-30","I flew out of Hong Kong to Toronto. I tried to book my seat online as offered by the Air Canada website 24 hours before my flight but the system would not allow me to do so. I was sick with the flu and requested to get an aisle seat 5 hours before my flight at Hong Kong airport. I was then told that the airplane was overbooked and that no aisle seats were available. I was told to go to the Air Canada counter to request one. To my great surprise their is no Air Canada counter in Hong Kong airport. I was then told to go to my gate and ask the personnel there which I did and they offered an end of the plane seat without a working TV. This was unacceptable for a 14 hour flight. I was then told to keep my mouth shut and keep the seat that was originally assigned to me. I travel for a living and this kind of service I have never seen before not even from discount airlines like AirAsia or Cebu Pacific. Next time I will know better and save some money by booking with a discount airline from which I can get the same service or better.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Kylie McNamara","Australia","2015-04-28","After reading lots of negative reviews I was a bit nervous about flying with Air Canada! We have just returned from a 5 week holiday flying with Air Canada all the way through from Sydney-Vancouver-San Francisco-New York- Toronto-Tel Aviv and back again. We got quite a reasonable airfare and when I consider each of the flights we took over the duration of our stay I have to say that overall I have no real complaints. We had no delays to any of our flights no flight schedule changes no issues whatsoever. All of the staff including ground staff and flight attendants were pleasant and helpful and we had no negative interactions. Staff were lenient on a couple of occasions without baggage allowance and we never waited long at the check in counters. Long haul flights no matter which airline are generally arduous and uncomfortable but Air Canada was certainly not the worst airline we have ever flown. The food was a little hit and miss but then it is extraordinarily difficult to cater meals for everyone also we tended to always eat a proper sit down meal at the airport before boarding a long flight so we often just skipped the first meal anyhow. If Air Canada offers a similarly well priced fare for our next holiday we would definitely consider using them again.","","","Economy","","4.0","3.0","5.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Alan Petten","Canada","2015-04-27","YUL-FRA April 2015. A330 was in good shape. I like the arrangement of Air Canada's business class I am tall and find their lay-flat bed system to have plenty of room unlike some airlines. Staff were friendly and attentive. Food service was good.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Martin Fischer","Germany","2013-01-16","DUS-GWT on Dash8Q400. Fight was good on time and staff were friendly. The croissant was cold and not very tasty but I don't need a snack on a 50 mins ride. GWT-DUS on 737-700: old plane bad seats (seat in front of me was broken) although staff were friendly and flight was ahead of schedule. Enough for a domestic flight about 55 min.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Anwen Jones-Maher","United Kingdom","2013-01-08","We flew from Abu Dhabi to Phuket on 11 December and returned to Abu Dhabi from Phuket with Air Berlin on 27 December. Flight out delayed by a few hours and all the crew had to say was that it wasn't their fault. Eventually there was an announcement that we were going to be given a glass of water! On the fight back one of the cabin crew plonked a meal in front of my husband who asked if there was a choice. The flight attendant told him there was only chicken left. No drinks service before our meal and the food wasn't up to much. Not all the crew were surly but most made you feel that you were a nuisance - even though we didn't ask for anything! Very poor service.","","","Economy","","3.0","3.0","1.0","2.0","4.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","G Ames","Bahrain","2013-01-07","Flew code share (I thought I was flying Etihad) from Abu Dhabi to Phuket. All in all quite poor flying in business class poor food and seat no lie flat very uncomfortable bad choice of movies. On the return leg they did not have enough food so I did not eat a main dish cabin crew apologised but did not offer any options. On the whole I found the crew to be quite rude and unhelpful. I will not use Air Berlin again and would not recommend them.","","","Business Class","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Kegel","Switzerland","2013-01-04","Three flights in the last 2 weeks between ZRH and BER. All flights arrived 5 to 15 minutes ahead of schedule. Seating very comfy for these flights free snack and soft drinks served. However: The biggest plus are the Flight attendants who all were extremely friendly with a lot of smiles.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","B Walberer","United States","2011-04-21","London Gatwick-Dublin-New York Boston-Dublin-London Gatwick. New A330 on US routes excellent entertainment onboard and good food. Very kind cabin staff. We arrived at Boston airport and our flight to Shannon was delayed for 2 hours so we could not catch the flight from Shannon to London. Aer Lingus staff rebooked our flights from Boston to London via Dublin. The US immigration clearance in Dublin instead of the USA airports were also great.","","","Economy","","7.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Richard Borst","United States","2011-04-12","BOS-SNN return. The outgoing flight was OK. I recently had a knee replacement and paid extra for roomier seats. The first set of seats were against the bulkhead and I found I had less room than if I had been in a regular seat where I could stretch my legs out. I did not get the same seats on the return and sat with my wife and daughter in the middle of the plane. I noticed that there was much more room. The food was good in both directions. Cabin staff were pleasant and attentive.","","","Economy","","7.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","M Hickey","Ireland","2011-03-16","Have flown return from ORK to ACE ORK to BCN and ORK to LHR in the past two months on A320. Ground service in Cork can be inconsistent. I was impressed by cabin crew and service provided with a smile. Aer Lingus provide a far superior experience than Ryanair.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A Hijmans","Brazil","2011-03-15","DUB-AMS. Breezy check-in through new T2 in DUB new plane flight on time and non-eventful.","","","Economy","","7.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Alexander Lynch","Ireland","2011-03-09","DUB-ORD-DUB. Regular traveller on this route and have noticed a steep rise in average fares in the past number of months with no enhancement of service offering. A330s used on USA routes excellent; fantastic personal entertainment systems and comfortable seating however cabin crew are still very inconsistent either helpful and polite or arrogant surly and stroppy. There seems to be no middle ground! Meals and snacks are tasty but very basic and small and there is a charge for alcoholic drinks and newspapers onboard which is very petty on a long- haul flight. Aer Lingus is a quality reliable product and a much better option for transatlantic flights than US-based carriers. The new hub at Dublin Terminal 2 is a fantastic building and represents an excellent transfer/connections facility.","","","Economy","","8.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Felix Fung","Canada","2015-05-16","Traveled from YVR to HNL and back 5 hrs air time and 6 hrs gate to gate. To be fair with Rouge they are not as bad as the 1 or 2 star ratings here suggest. Yes they don't have built in entertainment system on their plane and they charge for everything such as snacks food and blankets. Services takes a long time and they are not willing to serve you even water until it's the scheduled time but I'd still give them a 5/10 for on time flights both ways and they do have average economy seats.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Minevich","Canada","2015-05-13","Flew Toronto-Athens May 10. On the plus side the flight left and arrived on time. The in-flight experience was horrible. Seat pitch is so tight that my husband and I (5'5"" and 5'4"") were very cramped. No entertainment unless you have their app otherwise you have to rent an iPad for $10. They don't tell you in advance that you need the app. No service for the first 2 hours in the air then they came around with soft drinks never came round with these again. The only after-dinner choices were coffee tea or water. Food was awful. Neither of our overhead lights worked and my switch worked the light for the lady at the end of our 3-seat row. I've flown discount airlines before but have never felt as I did on this that I was an inconvenience. I will never fly Rouge again I didn't know when I booked the flight that it was a Rouge one - I will double-check in future. Air Canada has lost me as a customer.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Garry Barker","Canada","2015-05-13","Flew Toronto to Dublin on May 3rd. Booked emergency row 28 for extra legroom which was well worth it - however it was extremely cold in this row for the entire flight. Choice of 2 meals-chicken or pasta for dinner and banana bread and a coffee for breakfast. Rented an I pad for in flight entertainment and it was fine. Crew were OK- nothing sensational or terrible. Offering duty free 25 minutes before landing was somewhat late. Flight smooth and on-time but it is an older 767 and I would no fly Rouge unless I had the extra legroom I paid for ($90.) Baggage 2 days late however this was not Rouge's fault but Air Canada mainline connections from Halifax to Ottawa to Toronto before the flight to Dublin.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Alan Petten","Canada","2015-04-27","LHR-YUL April 2015. A330 was in good shape. Very comfortable seat/lie-flat bed. Not a super long flight and they offer 2 meal services I couldn't do the second as I wasn't hungry. Staff were friendly and attentive. Flight arrived 45 minutes early nice bonus. Lounge in LHR is nice connected from Copenhagen and had to change terminals I thought I was walking to Canada pretty long hike.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Patry","Canada","2015-04-27","Flew YDF-YYZ-PVG in Economy. Although I usually check-in online I did so at the airport since it is a small airport and I had luggage to check through to Shanghai. Staff were friendly and efficient. The first flight was an A319 from Deer Lake NL to Toronto which was comfortable and had a great selection on the AVOD. There was food for purchase and complimentary drinks. For the Toronto-Shanghai flight boarding was relatively efficient despite being a full flight. Take off was on time and the same AVOD was available. Seats although small were comfortable. Beverage service began 45 minutes after take off accompanied by a small bag of pretzels. Supper was served approximately 1.5 hours after take off which consisted of either a pork or chicken option. I had the chicken in cream sauce with roasted potato carrot and green bean. Also each tray had a corn and iceberg lettuce salad a white bun and brownie for dessert. It was quite decent for airline food and certainly not the worst I've had travelling. The wine selection was decent too. At the halfway point a Nissin cup of noodles were served with a chicken finger sandwich on white bread with a pack of biscuits. Finally there for breakfast there was a choice between congee or eggs and sausage. I elected for the mushroom and chicken congee which was quite good. It was accompanied by melon and a white bun with jam and butter. Overall it was a good experience and the flight arrived smoothly and promptly in China","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Dunigan","Canada","2015-04-24","AC881 CDG to YYZ. Clean and well maintained 777. On-time pushback from gate takeoff slightly delayed. Pleasant cabin crew led by attentive Cabin Service Director who was working my section of the J cabin. Food choices good meal service well timed. Wide variety of entertainment choices. Landed within 5 minutes of scheduled time and baggage delivered to carousel in record time for YYZ. Great flight.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Hilbinger","Austria","2012-12-31","Flight AB7417 from CUN-DUS on 29th Dec 2012 on A330-200. Called their serviceline to reserve seats for my wife when checking in I was told there were no records. In the end got a 4 seater for me and my wife with the comment that they would not be able to guarantee until boarding would be completed. Since plane was only 70 % full it finally worked out. Lounge access: Although clearly mentioned on their homepage for their Gold Members no voucher for their contract lounge later in the lounge sent away due to I could not provide them with a voucher! Onboard IFE not working properly even reading lights could not be operated. When asking one FA to help she was very annoyed telling me she has other things to do. Finally she helped by resetting the lights. Food was not nice either. No drink rounds during a 9 hour flight with exception of meals. No amenity kits not even a small one for a night flight. No personal welcome or care for their status pax at least not for me whereas they seemed to be very caring about one more status pax 2 rows further front. Out of more than 30 long-haul flights in 2012 this was by far the worst. Never had such an unprofessional unfriendly experience and will avoid for future trips! They might be acceptable for a short hop within Europe but their long-haul product is really bad both for the ground handling as well as on-board.","","","Economy","","2.0","2.0","1.0","2.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","G Freese","Germany","2012-12-22","Düsseldorf to Fort Myers return 3 weeks later. The food was good no complaints. Flight service staff were very good - ground service staff not so. The in-flight entertainment was very good. There was a problem with one monitor. The problem had not been fixed on the return flight - we had the same seats on the same machine! My problem is with the reclining seats. They are very peculiar in that in the full sleep position the body is in a decline the legs and feet are lower than the upper body. A very odd position that I found most uncomfortable. The seats looked a bit worn for newly installed seating. Late night check-in in Düsseldorf left something to be desired. There were 4 counters open and just a handful of passengers checking in. The Business counter was dealing with a rather lengthy problem so we went to one of the economy counters. The woman at this counter practically snarled at us. For these reasons - poor service by the ground staff and the office staff I would hesitate to fly with Air Berlin again.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Kollias","Germany","2012-12-19","TXL-AUH AUH-TXL. Staff were surly and unhelpful. We were travelling with an 18 month old and they gave the bassinet seats we had requested/reconfirmed to two men instead of us. Food was terrible service was non-existent. Plane was old and poky considering length of flight. Never again.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Philip White","Australia","2012-12-18","We flew from JFK to Tegel. The flight was over an hour late taking off and no explanation or apology was given. No dinner provided and a very poor explanation given for this ie there was a potential for clear air turbulence although during the flight we experienced little turbulence. Breakfast was provided but it was cold and of very poor quality. My wife had no audio for her in-flight entertainment and staff were unable to rectify this. All reading lights that were switched on were unable to be switched off so it was very difficult to get any sleep. The seats were uncomfortable and tended to tip you forward. There was no information provided about destination time or weather and the travel map on the in-flight entertainment did not work. Also no one could provide information about our next flight out of Berlin in spite of us having a forward booking e- ticket indicating that there was a service to be operated by Air Berlin. The general demeanour of staff was surly or apathetic. Without a doubt we would never choose to fly Air Berlin again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","0.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A O'Connor","Ireland","2011-02-25","DUB-FCO and LIN-DUB. LIN-DUB delayed by inconsiderate passengers bringing huge bags on board as carry on luggage and by ineptitude of LINstaff. Aer Lingus needs to get a grip of this. Delayed half an hour as people could not seat themselves as people tried to cram bags that would not fit into overhead cabins.","","","Economy","","7.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A McFadden","Ireland","2011-02-22","DUB-BHX-DUB. Early morning flight to Birmingham using the new T2 fantastic building and a great service from EI ground crew. Outbound crew good but not anywhere near the Aer Lingus standard. Onboard service was standard on UK bound services. Return flight that night a disgrace. Cabin crew varied some friendly some not so friendly. They were however all extremely unprofessional messed about with the announcements joked with each other during the safety demonstration and during the inflight service.","","","Economy","","5.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Thyne","United States","2011-02-05","JFK-DUB-LGW return. A comfortable seat with adequate legroom appreciated being able to buy an exit row seat for the night flight attentive but professional cabin crew food simple but tasty. Dublin a very compact and easy transfer airport looking forward to the completion of move to the new T2.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Glen Rennie","United Kingdom","2011-01-16","London Gatwick - Malaga return in economy class. Online booking was simple enough with extras available (seat selection extra baggage lounge access etc) at a reasonable cost after the booking was confirmed. My comments below refer to both the outbound and inbound flights unless otherwise mentioned. Check-in was quick and efficient with friendly staff. Oddly though check-in at Malaga opened just one and a half hours before departure despite their website suggesting that you arrive two and a half hours before. Boarding was pain free and organised with special needs passengers quietly loaded first with assigned seating there was no scrum. Cabin was clean and tidy on an A320 with standard seating and adequate leg room. The cabin crew were friendly and attentive and the in-flight service was relaxed and well performed. A good selection of food and drink was served at an unusually reasonable cost. My bacon baguette was so good I asked for another! Arrived early (by fifteen minutes in Malaga and thirty minutes in London) and was off the plane promptly. I can't comment on baggage arrival times as I had hand baggage only.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Diane Kennedy","Canada","2015-05-12","We had a May 10 premium economy booking from Athens to Toronto at 13.00 in the afternoon. At 9.30 that morning we received a cryptic message from Air Canada apologizing for the flight disruption. We telephoned Toronto to find out that in actuality it had been cancelled due to 'overcrowded airspace'. We were fortunate enough after two phone calls to be able to rebook through London. It was simply listed as 'delayed' and as we boarded outer London flight at 1.30 it was still listed this way. They were as it tip urns out eventually rolled over to the next day 13.00 flight. This is not right not to have informed us all about the flight being cancelled. I do not think I will attempt a Rouge flight again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gerry Mulgrew","Ireland","2015-05-11","Trip was from Dublin to Toronto to Vancouver and back to London all on Air Canada. In trying to bypass London on the way out we were booked on the first ever flight of Rouge from Dublin. It was several hours late food was awful staff were snipey leg room was non existent and there was no entertainment. My biggest complaint is that despite multiple correspondences with Rouge and Air Canada I have not had one word from them other that to say 'it's my own fault for not realising how bad it would be'. I have to make the same trip again shortly and am exploring every possible way of doing it without any flights on Rouge or Air Canada. This is very sad since I am a Canadian Citizen. Rouge should take note thousand's of people (who are complaining) are not idiots - time you wised up.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C van der Burg","Canada","2015-05-11","Flew Toronto to Tampa return flight. Friendly service with attendants coming through cabin to offer refreshments (only took free beverage as I had my own snacks) and pick up garbage. Cabin temperature comfortable and seats firm but tolerable. No issue with leg room as I am only 5 ft 3 in but little room to move. Both flights left on time and arrived a bit early. Cabin was very clean and best of all we arrived safely! I was very sceptical about Rouge because of past reviews but for a very quick flight to Florida (just under three hours) - great value. Gave entertainment a ""1"" because I didn't use it and there is no option on this survey for ""not applicable"".","","","Economy","","8.0","2.0","4.0","3.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Silva Dirlandes","Canada","2015-04-23","My wife and I just arrived this morning on AC flight AC99 from Rio de Janeiro Brazil to Toronto. The seats were very small and cramped but being in economy class we couldn't say much. The big Surprise came when the attendant brought our Kosher meal for both dinner and breakfast for us to open the seal. We were shocked with the portions. They were so small and only 4 tiny items for dinner and less for breakfast this morning. Even when Passover was over 3 weeks ago now we still got Passover meals for our dinner and breakfast. I called customer service today because our daughter is flying tomorrow with the same AC flight to see if something could be done in order to avoid old food for her and the answer was that whatever it is designed for her to eat it is already there for tomorrow night's dinner and they couldn't do anything. I'll definitely think twice in a different alternative next flight.","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Robert Sandall","United Kingdom","2015-04-22","I flew from Victoria BC via Vancouver (AC 854) to London on 17th April 2015 at 18.40 hrs. The plane from Vancouver a Boeing 777-300 appeared new. The seating in economy was 10 abreast in the configuration 3-4-3. It was the worst flight I have experienced and I am a seasoned traveller. They have clearly added extra seats on these planes. I suspect the new Premium Economy cabin this plane has was added at the expense of space in Economy. It is unforgivable to subject economy class passengers to these new cramped conditions. Whilst people are getting bigger Air Canada sees fit to make the space provided smaller. On top of that the crew on my flight did and others have made the comment the bare minimum required and all without a smile! To treat passengers as if they are an inconvenience to their day is astonishing? The way the food is disgusting! A dollop of salad stale brownie and a dish of sludge which was masquerading as vegetarian Shepherds Pie! I also fly often to Toronto in planes with 2-5-2 configuration and that is more comfortable sadly the FAs and the good are still rubbish. If they change the configuration of those planes I will never fly Air Canada again.","","","Economy","","2.0","1.0","2.0","1.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Eldem","Canada","2015-04-19","YUL-YVR-YUL both legs on a tired looking A330-300. I checked in online and had carry-on luggage only so did not have any interaction with the check-in staff. Used the Maple Leaf Lounge on the domestic side in Montreal which is in dire need of a facelift and expansion as it tends to get very crowded at peak hours. Boarding was smooth and both flights left the gate and arrived on time. The pods are showing their age with worn-out and scuffed sections. Cabin lighting was dim and did not facilitate an airy environment. On-board service was typical AC style with FA's doing the absolute minimum required of them. Food and beverage choices were OK but it is time for an upgraded menu as they have had the same choices on transcontinental flights in Business Class for the past 4 years. IFE had a reasonable selection of movies but the sound quality was not the best even with my own noise- cancelling headphones. Washrooms like the aircraft itself looked old and run-down leaving the passengers with the impression that they were dirty. Air Canada prides itself in being voted the best North American Airline for several years in a row which I believe is giving them a totally false sense of accomplishment by comparing them to US carriers which are widely acknowledged as being inferior to Middle Eastern and Asian carriers. Although AC has made some progress in recent years uplifting its image and improving its service its progress has now stalled which if left unattended will push them back into the same mediocrity as the US carriers. It is time for them to start setting the bar higher and striving for a higher standard of service by looking to full-service Asian and Middle Eastern carriers as examples to follow.","","","Business Class","","4.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","D Walter","United States","2012-12-18","My outbound flight to Rome was delayed by almost 10 hours. Customer Service at JFK comprised a few hapless girls who did not bother to try and book any of the passengers on alternate flights. My return flight from Venice was rescheduled from 1.55 in the afternoon to 8.00 in the morning an incredible inconvenience requiring getting up in the middle of the night to reach the airport 3 hours before an international flight. These matters were made worse by the almost total disregard for the passengers or their schedules. Since my return to New York Air Berlin Customer Service has evaded replies to my letters for more than a month. It is bad enough for an airline to be sloppy. Fortunately most of my travels go smoothly. Inevitably I've occasionally travelled with a poor or weak airline. I will never fly with them again.","","","Economy","","","4.0","1.0","4.0","4.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","B Grundy","United Kingdom","2012-12-17","Air Berlin carrier for Etihad Abu Dhabi to Phuket December 2012. Crew surly and uninterested food and seats terrible no space. The flight was so bad I checked all my onward travel on arrival in Phuket and was prepared to pay for other flights if Air Berlin were the carriers for any other legs. If you have booked with them or will have a leg of your journey with them be warned and do something about it now.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Martin Josifov","Switzerland","2012-12-12","FRA-TXL-AUH-HKT-AUH-TXL-FRA. Surprisingly good experience compared to European competitors. FRA-TXL and TXL-FRA flights excellent - complimentary food and wine on a 50 mins domestic flight. TXL-AUH (22.11.12) - enough legroom on A330 personal display and professional friendly and smiling crew. Cabin was in perfect condition. Food was tasty with choice of pasta or beef and drink runs about 4-5 times. Same experience on flight AUH-TXL (07.12.12) with meal and snack on a 6.5 hr flight wide choice of alcoholic and non alcoholic drinks too. Unfortunately moving map was out of order. The captain kept us informed instead. However experience on both flights AUH-HKT (26.11.12) and HKT-AUH (06.12.12) was not really the same as mentioned above. Flight crews looked a bit nervous and tired only 1 drink run. What I dislike at AB is that although they have a very good IFE system it gets boring watching the same movies and listening to same music on each and every flight with them. Especially if you have 4 long hauls in 2 weeks. Either update it monthly or by leg! The second complain is TXL as a transfer airport-it looks appalling and awful in every sense. All in all above average experience. Would fly them again.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Sharkey","United Kingdom","2011-01-15","Gatwick- Knock flight very good. Coming home on 17th December after sitting on the plane for two hours the flight was cancelled due to cabin crew working to long because of the heavy snow and the delays. Aer Lingus were fantastic and put us up for two nights in a wonderful Hotel.","","","Economy","","10.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Kelley Wilson","United States","2011-01-11","New York to Amsterdam and back with Aer Lingus and had a great experience. Our flight was a little delayed on the way back from Amsterdam and we were afraid we'd miss our connection in Dublin. But Aer Lingus had someone waiting for us and the gate who escorted us through express security and right to the plane. Staff very friendly and helpful.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","A O'Connor","Ireland","2011-01-09","DUB-VIE-DUB over New Year. Both flights on time. Both quite full but FA's got up and down the plane quickly with food and drink for sale. Good job all round. Very noisy crying children the only problem!","","","Economy","","","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Hartley","United Kingdom","2011-01-09","LHR-DUB. Excellent flight. Very pleasant staff (becoming a rarity) In all excellent value for money. Reports that they are thinking about going back up market so long as they keep their pricing sane I'll be happy.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","H LeMaire","Canada","2015-05-10","I purchased exit row seats ($20 seat selection + $60 ""preferred"" seating + taxes each way = $168) for my round trip Toronto-San Diego. I was mighty glad to have the exit row window seat on my outbound flight - even so I felt squished in like a sardine and had to keep my left arm folded over so as to keep the intimacy between myself and the poor man squished in/overflowing from the middle seat next to me from becoming completely indecent for 5+ hours. I checked in online for my inbound flight the night before but it was only when I got to the airport yesterday to check my bag that I discovered I no longer had preferred seating. In Air Canada's defence they advised that they had changed aircraft and the people that had bulkhead seats were given the exit row seats. So where did that leave me? In a middle/centre seat. Right beside the seat I had paid for. The fairly generous 4-star rating of the AC Rouge staff below was for the flight attendants only who were pleasant. Air Canada's motto should be ""We take the Service out of Customer Service"". Ground staff were completely nonchalant about the fact that I no longer had the seat I paid for. Oh and don't forget to download the AC app before you fly or you won't have any inflight entertainment. Well unless you rent one of AC's iPads.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Albert Levy","Canada","2015-05-06","I flew what you call business-class on Air Canada rouge from Montreal to Las Vegas had I known that the entertainment was a simple iPad or that seats were so small that a midget would find it tight or that the seats were made so hard that it felt like a piece of plywood and would hardly reclined never to say that their service was lousy for all these great reasons I would recommend everyone never to use Air Canada rouge.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Natalie Deamude","Canada","2015-05-05","We flew with Air Canada Rouge April 24th and May 1st 2015. We travelled from Toronto to Curacao (return trip). Both flights were excellent and smooth. Best landing I have ever experienced! Flight crew were very professional and helpful to all peoples' needs. I strongly recommend and will fly with this airline again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Davis","United States","2015-04-19","I live in Cleveland and fly to Paris twice a year. I fly Air Canada through Toronto. Yesterday my flight from Paris was delayed by an hour making my chance of making connecting flight to Cleveland very slim. I went to the Air Canada desk to try and get a seat on a later flight and the customer service agent helped me make the earlier flight by walking me to the front of the customs line the (to me unnecessary) security line and then the immigration line. Without her I would have had to wait an additional 2 hours.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Claudio Rallo","Netherlands","2015-04-19","I flew AMS-LHR-YOW on April 2nd and return on April 12th. Both were BA/AC interline flights. The BA flights and the transits at London Heathrow from T5 to T2 and vice versa proceeded very smoothly. Now my comments on my experience with Air Canada on this trip: Air Canada uses the Boeing 767-300ER between YOW and LHR. Despite this plane showing its age it's always a very sturdy and reliable plane no wonder that many airlines are still using them regularly on long haul routes. On my outbound flight the captain gave accurate cockpit announcements and staff members on both flights were very attentive and professional. Food snacks and refreshments were plentifully provided throughout the flights. My only issue is with the seats which were uncomfortable and there was very little legroom. Otherwise the meals were decent by airplane food standards and Air Canada offers a great inflight entertainment service keeping you busy on a 7-hour flight. I travel to Canada at least a couple of times a year and previously I used KLM travelling to Ottawa with a stopover at YUL. The route I took with Air Canada this time works out better for me personally and overall I am quite well satisfied with this airline. Will use them again in the future.","","","Economy","","7.0","2.0","4.0","3.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","German Gardeazabal","Canada","2015-04-16","I have to say that Air Canada is the only Continental North American airline offering Premium Economy for some long haul flights and is very competitive with some Asian airlines that offer this cabin and I have to thank to AC for this. Despite the amazing good service and private cabin the comfort is something that is not quite the best. The front seat row 12 on the Dreamliner 787-8 is missing the leg support and relax as all other Asia/Pacific airlines such CX NH JL QF BR which has superior seat comfort and welcoming Champagne as well not only water and juice as AC offers. The food is very good and the drinks are well served 10 min once we are airborne. Flight Crew is very friendly and keep someone at the 'food bar' ready to help you with a drink or snack such as cookies during the entire flight. My flights were YVR-PEK on March 24 returning on Apr 2. Thank you Air Canada for stepping over your all other North American Airlines with this service without removing the good service on regular economy.","","","Premium Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Valentin","Norway","2012-12-06","Booked XL seats on the flight from Tegel-Miami but the seats was not XL. They were by the door (entrance door and emergency exit) which has a very big bulge on the door with makes the legroom (for your left leg) smaller than an ordinary seat. I asked the steward about this and he was somewhat surprised that the seat was sold as XL. On the way back we ordered XL seat for my son. He got an ordinary seat. On the way back we also booked reserved seating for me and my wife to make sure we did not get bad seats. We got seats by the toilet which were impossible to recline. All together we have paid about 200 euro for nothing.","","","Economy","","2.0","1.0","4.0","3.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","K Alexander","United States","2012-12-03","JFK-TXL-CPH and CPH-DUS-JFK. Inadequate legroom for a 5'9"" tall person meant my knees touched the seat in front of me on the overnight to Berlin from JFK. On the way back from Dusseldorf a 6'1"" guy sitting next to me couldn't fit in his seat without sitting bowlegged and the elderly woman in front of him couldn't recline. Aside from the DUS-JFK meals which included various unidentifiable items and cold chicken nuggets other amenities were fine but I will never fly them long haul again. On a positive note domestic European transfers had more legroom than the transatlantic flights.","","","Economy","","","1.0","3.0","2.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","P Knap","Germany","2012-11-20","TXL-JFK and JFK-DUS-TXL. All in all better experience than I thought. A330 long haul product quite good. Boarding very strict and by rows. Standard Y seats comfort is good and legroom is okay (if you are 5'10""). XL seats (exit row) on return trip very spacious for a little up-sell. Pleasant surprise: IFE - lots of choices and large screens for Y class. Amenity kit offered on overnight return flight. Food outbound was quite a good surprise as well. Return was so so but still portions are generous. Drinks runs are not so frequent but you can go to the galleys. Cabin attendants are a mixed box but in general friendly. Domestic product: 737-700 looked a bit tatty and old quite cramped.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Mike Mueller","Germany","2011-01-04","Flight got cancelled and still waiting refund from this airline (4 weeks waiting without even a short answer). Customer Care-Center hasn't got a telephone number or E-Mail given on their website -small print out was the only thing we got at the airport no alternative flight or anything like that. You better pray that your flight experiences no problems or you're probably as lost as I am.","","","Economy","","","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Emily Woloszynska","United Kingdom","2010-12-28","Arrived Gatwick at 4am for 0640 flight to Malaga on 23 December only to be told my flight had been cancelled. Having been told by Aer Lingus and other airlines there were no more flights to Malaga until 27th I resigned myself to spending Christmas on my own so went home. At home 2hrs later I received a text informing me there is a special flight out at 11am - so went back to Gatwick and checked myself in. However the rest of my family who were due to fly out later that day weren't so lucky and their flight was cancelled completely with no 'special' flight available - so never made it so Spain for Christmas. My first experience flying with Aer Lingus was chaotic and disappointing and will not be using them again!","","","Economy","","","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Patricia Ortiz","United States","2010-12-05","Woke up at 4 am to a crying 21 yr old study abroad daughter who had a flight cancelled from Rome to Dublin - Aer Lingus desk information personnel did not notify my daughter that they would rebook her trip for the next day - she in turn spent an additional $1100.00 to try to get home. She is currently in a hotel (still in Rome) and was told there would be no other compensation. She'll be flying back Alitalia.","","","Economy","","6.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P Borghi","Italy","2010-11-16","JFK-DUB A330 Economy. Good service everything working properly average food polite attentive crew. I'd suggest to choose seats before flight to get a comfortable place. In general a good average service - nothing special nothing bad.","","","Economy","","6.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Northorp","Canada","2015-05-04","Have flown the Toronto - Dublin route a few times now overall it wasn't a bad experience food was decent (included) free non alcoholic drinks offered continuously the staff very good washrooms maintained seat room as good as most and entertainment provided via your own iPad (download app ahead of time) quite good and changed regularly and there is power every other seat to share. Cons: There is no personal air flow so cabin can get quite hot but the staff are pretty good at turning down the temp once you say something. The inflight entertainment does not have any info connected to the flight progress. Have to use credit card to pay for anything on the flight like alcohol iPad rental or duty free.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Emily Michelle","Canada","2015-05-02","I flew YVR to LAX (Airbus). Flight attendants were rude told me they couldn't help me put my carry on bag in the overheard compartment. I had to stomp on my bag for it to even go between my seat and the seat in front. Being the in window seat I was now stuck in my seat and am stuck with my bag half under the seat in front of me and half not with straps tangled at my feet. There was trash (used napkins/newspaper) in the pocket where the normal TVs would go. I am 5'4"" and my knees was almost touching the seat in front. I took out my laptop in hopes to stream the inflight entertainment pulled down the tray table and realized my laptop did not fit the table. Drinks came around and I had to deny my free drink because I had no room to put the drink down or to move or juggle a drink and a laptop. To my dismay my efforts of getting into a working seat position my streaming froze so I gave up and decided to take a nap. But a nap was impossible as they left all their cabin lights on for a 8.30pm-11.15pm flight and I was beginning to have a headache from the light. I had to wait until everyone was off the plane so I could shimmy my bag out from under the seat and slide it out from the window seat to the aisle. Flew a US airline on the way back and it was paradise compared to AC Rouge. If you really do wish to fly rouge I would personally pack an ipad mini that is already loaded with movies an eye mask and sports tape or ice/heat pack for your knees. Heck even bring a cushion because those seats are not comfortable whatsoever but that said cushion may also compromise with what little space you already have. And for goodness sake be kind don't recline your seat.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Glawogger","Austria","2015-05-01","Recently flew with Air Canada Rouge from Vancouver to Honolulu and Maui to Vancouver. After reading all the bad reviews I was really apprehensive about flying with them. However there is nothing to complain about the staff on both flights was attentive and courteous drinks were served twice during the flights in between the flight attendants came round with water. There is little legroom and the seats are not the most comfortable ones but the plane was clean as were the bathrooms. I cannot comment on the food or the entertainment program since I brought my own. People around me seemed happy with the food they had purchased on the plane. I would definitely fly Air Canada Rouge again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Ellard","Canada","2015-05-01","April 19 AC 1838 YYC-PHX. Return on April 24 AC1839 PHX-YYC. The seat pitch is horrible! I am only 5' 4"" and felt squashed! I can't imagine how my husband would have fit had he been flying with me. I will not fly this airline again. I flew Calgary to Phoenix. Had no choice if you want to fly Air Canada to Phoenix you must fly Rouge.","","","Economy","","2.0","1.0","2.0","2.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Holly Byerly","United States","2015-04-16","Flew from Sydney Australia to Vancouver on Air Canada and was truly a miserable experience. I'm a petite person and was miserably cramped in a small seat the food was disgusting and the most of the staff acted like those of us in economy class were an imposition. Two women who chatted loudly for 12 of the 14-hour predominately evening flight were not asked to lower their voices so that others could sleep the in-service entertainment a small screen inserted in the back of the seat ahead of us was dark and virtually impossible to see and although staff did pick up trash after meals they didn't after serving various beverages so we were left sitting in rubbish for the duration of the flight. Complaining seemed pointless in light of the persevering misery of the overall experience; I and most of my fellow passengers just took it all in stride. I will never (at least wittingly or willingly) fly Air Canada again. When I got home a Canadian friend said ""You flew Air Canada? Sorry! They're terrible!"" Such a great country such a lousy airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Hu","Canada","2015-04-14","AC63 - YVR to ICN. Flight was delayed because of malfunctioning A/C. Plane had left the gate and had to return. The total delay was over 2 hrs because of strong headwinds. The plane was immaculate as it was one of Air Canada's new B787-800s. The service was good but there was no 2nd option for meals on that flight-we were all served the same meal. Air Canada's new inflight entertainment system is incredibly responsive and has a great user interface. It is by far the best system I've experienced on a plane. It kept me occupied for the entire flight. The armrest controls on the other hand could have used some additional thought as it was placed on the surface of the armrest rather than the side and resulted in frequent accidental presses. Many people pressed the attendant call button or the overhead light unintentionally by resting their elbows on the buttons.","","","Economy","","7.0","3.0","4.0","3.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Linda Routledge","Canada","2015-04-14","YYZ-PEK - March 20 - April 11 - The staff who work for Air Canada must be really unhappy in their jobs - no smiles here. The food on board could be greatly improved. On the return trip we noticed that the dining trays in our row were dirty and had not been cleaned from previous passengers. The toilet was also unclean and that was at the beginning of the flight.","","","Economy","","5.0","2.0","1.0","1.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Holder","United States","2012-10-11","Flew from Los Angeles to Berlin and my only complaint is that the passenger behind me asked me not to put my seat back as she then would have no room. I obliged because the passenger in front of me also did not use his seat recline so that I could have a little room. Flight staff very hard working and I remarked to the purser that they did a very good job. The food was adequate plane was clean and fairly new and we arrived to our destination on time. I would fly Air Berlin again.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","P Meyer","Germany","2012-10-04","DUS-AUH. When we booked this flight on Opodo it was listed as an Etihad flight. As we have flown Etihad a number of times and were always satisfied we were looking forward to this experience. It wasn't until a later stage - after purchasing the flight - that this part of our trip (to Australia) was listed as ""operated by Air Berlin"". After having had a considerably bad experience with them on flight from DUS to MIA two years ago we weren't too excited about this but wanted to give Air Berlin another try on a long haul flight. Sadly things turned out to be even worse than expected: The plane was old didn't have an entertainment system installed and the leg room would have been OK on a trip to PMI from Germany but not for a 6+ hour trip. Ridiculous! The flight attendants were rather bossy the food awful and we were in doubt if the a/c was actually working. To us the ""climate"" in the cabin is an integral part of the success of a flight. There was hardly any oxygen which makes every flight an unpleasant experience. Altogether it was a very poor experience. This might have been state of the art back in the early nineties but we aren't talking about Ryanair here. Why has Etihad agreed to a codeshare with Air Berlin? It is just like booking a four star hotel but staying in a two star room.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Michal Glowacki","Norway","2012-10-04","Abu Dhabi to Berlin on a A330. First time flying with Air Berlin and a disappointing experience. First problem was the lack of leg room. I'm 181cm and my knees were hitting the seat in the front while when reclined I had trouble stretching out. The second negative was the in-flight service. I can't remember the last time I came across such a sour and unfriendly bunch. No smiles and total lack of effort and interest. Half the food I didn't even bother touching it was so unappealing. One positive was the IFE which was modern and had a fair amount of choice. Air Berlin might be fine for short-haul but I will certainly not be flying long-haul with them again.","","","Economy","","4.0","2.0","1.0","3.0","3.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Martin Matousek","Ireland","2010-10-30","DUB-JFK return A330 economy. On time comfy enough nice 3 course meal movie snack and small breakfast before landing. AVOD really good and nice selection of movies. All cabin crew friendly efficient and helpful. Pre-immigration clearance at Dublin Airport was fast and save a lot of queuing in NY. Take advantage from seat selection before you fly so you can get best seats available.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Stevens","United Kingdom","2010-10-23","Gatwick to Malaga return. Was told to be at airport by 3.10am for flight at 6.10am. Gates were not opened until gone 4am by a very surly man. Same thing coming back - told to be at airport 3 hours before flight time but gates were not opened until 1.5 hours before flight. Not impressed. Have not flown Aer Lingus before. I suppose that's what you get for going cheap. Seats were comfortable with plenty of leg room.","","","Economy","","4.0","","","","","","","4.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","D Brose","United States","2010-10-07","Boston-Dublin A330 with 2-4-2 seating. New plane PTV entertainment friendly helpful staff and crew easy check-in on-time departure and arrival. Just one meal. Charge for all alcoholic beverages. Seats were cramped both width and leg room. Difficult to sleep since cabin lights were left on and crew was making frequent announcements throughout flight. Many were commercial announcements regarding tax-free goods. Dublin-Boston same aircraft type. Same pros and cons with one additional con - cost or change fee to re-schedule was €692. No forgiveness or consideration on non-refundable tickets. US passport control is now at the Dublin US flights departure gates. Easy to get through the passport control gates but the reduced space results in major congestion at the departure gates.","","","Economy","","2.0","","","","","","","1.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","Bryan O'Sullivan","Ireland","2010-09-29","ORK-MUC and BCN-ORK Excellent value for money with Aer Lingus. Both flights on-time service friendly and helpful aircraft clean and a good variety of buy onboard options. What I like about Aer Lingus is the fact that the staff aren't constantly trying to sell to you during the flight. It makes the flight a lot more enjoyable and comfortable. Pre-assigned seating also helps to avoid the boarding scrum.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Colburn","Canada","2015-05-01","We boarded the plane expecting the worst. It was the same as any other discount carrier for the most part. The seats were average. My husband is 6'3 and we usually try to get exit row seats. It seems that on Rouge the exit row is considered premium seating and is an extra $250ish per person! His knees were hitting the seat in front of him but that's to be expected. We were really disappointed with the entertainment situation. The app that you are to download doesn't work for android. It will play music but no movies or TV shows. There are plugs between the seats which is nice but they are on the ground and we couldn't actually reach them because the seats were so cramped. Charging for checked luggage has made most people use carry-on which means that there isn't enough room for all the bags in the cabin. All the reasons that we used to like Air Canada are gone. We will not be flying Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Shane Ottesen","Canada","2015-04-30","While I am 6'4"" I am hardly a giant and I cannot sit in the seats without my knees pushing into the seat in front. I was not informed at booking that it was a Rouge flight but I will avoid at all costs. I do not mind stripping amenities to reduce cost but making the seats so awful is ridiculous. What is this an airline for ants?","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","David Bell","Canada","2015-04-28","April 18 2015 HNL-YVR was delayed 4 hours which I've since learned is quite normal for Rouge. Passengers in the waiting lounge mentioned getting ""roughed"" previously to which all say ""this won't happen again done with Rouge"". Seats are horrible cabin temp uncomfortable lights stayed on for entire flight food non-existent in any form inflight entertainment dates back to 80's and flight attendants lacking in training and experience. This Low Cost Experiment by AC is a failure.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Zara Davide","Italy","2015-04-14","Toronto - Milan Malpensa (MXP). At Toronto airport the monitors were showing ""on time"" but when I arrived to the gate boarding was almost completed. On board: dirty. Aircraft: old 767-300. No smile or help from the attendants (all over-head compartments were occupied by their equipment). Pillow and blanket: basic quality. Food: hot chicken low quality salad and cake. Cold bread given by hand by the crew. Breakfast: banana bread. 20 minutes later they came around with drinks and coffee. No magazine on board. Crew shouting loudly for duty free during night flight while people were sleeping. Wouldn't recommend.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","O Rubenstein","Canada","2015-04-12","YUL-YYZ-HKG-YYZ-YUL A320/B777. Typical of AC flights were late or delayed despite the weather being ok. Outbound YYZ-HKG flight had obnoxious disappearing FAs combined with a malfunctioning IFE. F&B was nothing special but edible. An average flight. Return HKG-YYZ-YUL flights were distinguished by the worst departure and arrival delays of all the flights and terrible catering. The J class main meal of beef was overcooked and inedible as it was so tough. Breakfast highlight was dried out croissants and a glop of salty greasy noodles. FAs on this segment were professional efficient and polite. AC's IFE featuring small screens with poor resolution has a limited library of interesting titles. It remained closed for most of my flights unlike my flights on CX or BR which offer current films along with an interesting selection of Asian films. AC's international films have a lot of Bollywood and are of little interest to China/Japan route customers. I really look forward to the Asian film selection on AC's higher end competitor EVA. The AC IFE equipment is at least 5 years out of date along with the uncomfortable worn out pods. The equipment was somewhat cleaner than usual although AC still refuses to provide headrest covers like the Asian airlines do. Not the most hygienic approach to air travel. The new blankets are a welcome change. The lavs were the usual basic AC setup so very different than those found on Asian carriers. Boarding procedures have drastically improved with the implementation of zones although many pax still do not understand the cabin baggage size and weight limits. AC has an inconsistent approach to this issue and I could see that some economy cabin pax were going to be made uncomfortable by a few selfish people. Desk agents on all segments were polite and pleasant to deal with. Baggage delivery at Canadian airports was slow as usual. Considering the fare paid which was higher than the AC competitors I don't think I received good value for my purchase. AC offers an expensive inconsistent product with unreliable on time performance.","","","Business Class","","6.0","3.0","3.0","3.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Hazell C Christy","Taiwan","2015-04-12","AC 016 31st March from HKG to Toronto. A very pleasant surprise. The service was outstanding and the attention to details also surprisingly good. I was impressed by the attention to service and the passengers exhibited by the staff and overall Air Canada has certainly improved their intercontinental Business Class product. The seats were very comfortable and this is the first time I have flown the Hong Kong to Toronto route on Air Canada. I usually fly Cathay Pacific or EVA and dollar for dollar Air Canada comes out on top.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Colleen Csavas","Switzerland","2012-10-04","The baggage drop off service on both Mon October 1st from Zurich (1 hr 10 mins) and the return flight on Thur October 4th at Berlin Tegel airport (1hr 25mins) is simply ridiculous. Why bother to check in on-line and then expect such a delay to drop off your bag. The staff counters were opened for 4 lines (incl business) at Zurich and 3 lines (incl business) at Tegel. I for one will never bother with Air Berlin again as I simply do not have this time to waste on such a pathetic level of customer service.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Michael Pounds","United States","2012-10-02","My wife and I flew (non-stop) San Francisco to Dusseldorf AB7393 Sept 5 2012. Everything from check-in to landing could not have been better! Everyone on the ground and in the air was friendly all smiles food and movies great leg room was good. The trip back on Sep 19 AB7392 was the same. I have flown in to Dusseldorf 2 other time on other airlines and Air Berlin will have my business from now on.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Frank Menagh","United States","2012-09-18","Flew Las Vegas to Dusseldorf and Dusseldorf to SFO. AirBerlin has chosen to cram as many seats as possible on the plane an Airbus A330-200 reducing the seat pitch in economy to 30 inches. To do this they removed all padding in the back of the seat and space for legs. Nearly the least comfortable seats I have ever been in and certainly the worst for an 11 hour flight. Lots of empty seats on the plane an indication of how attractive the airline is. The flight out of Las Vegas was 2 hours late in leaving; there is no online check-in for Germany-USA flights the counters do not open until 3 hours before the flight so you drag luggage around until they do open. The cabin was cold not merely cool. Otherwise the food was tolerable the drink cart did have free wine and Baileys the new - not on all flights - On-Demand entertainment system with seat back screens did have an OK selection of movies CDs TV programs; and the staff was efficient and polite. If AirBerlin in the future will get me a direct flight over a painful series of connections I would take them again - otherwise there is another German airline.","","","Economy","","4.0","1.0","4.0","4.0","4.0","","","3.0","0"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","P McCarthy","United Kingdom","2010-09-27","LHR-BFS. First time on Aer Lingus and I'd be happy to book again. Strikes delayed the aircraft's departure by 90 minutes - I was impressed that self service check-in kiosk itself adjusted the boarding time to reflect this two hours beforehand. Onboard the plane was clean comfortable and I'd picked a fair seat online a few hours before. Cabin Crews clearly more established than Ryanair and ovrall I was impressed with their courtesy and handling of the delays though amused by one lady's charming attempts to sell additional items when people ordered drinks and snacks. Ticket price from Heathrow of £35 is superb value.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C Young","United Kingdom","2010-09-25","LGW-ORK return. Good service from cabin crew a little late out of LGW but made up time on route. Good seats and value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","K Derbyshire","United Kingdom","2010-09-25","BFS-LHR Flight boarded promptly and took off 15 mins early. Smooth flight to LHR crew very good and landed 20 mins early in Heathrow. Usual good service from Aer Lingus however connecting to a BA flight in First to the US and they had no priority luggage tags at Belfast to put onto our bags.","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","C O'Neill","United Kingdom","2010-09-10","Belfast Intl to Barcelona and Malaga. Good all round service. Flights on time and efficient. The best point for me was the price. These flights were a better price than budget carriers were charging.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Mikuse","Canada","2015-04-27","This was our first time flying with Air Canada Rouge (from Vancouver to Maui and return). We had read the reviews of Air Canada Rouge and they were so horrible that we were really apprehensive about flying with them. However we did not experience many of the bad things other people seem to have experienced. One of us has a mobility disability and we had excellent service from the staff in the airport who met us with a cart and took us through from one end to the other. The plane was a half hour late leaving Vancouver as we were waiting for some passengers coming from a connecting flight that was late. Our take off on the way home was however right on time. The plane was clean. The staff were young but they were friendly and attentive on both flights. The food wasn't great but it was adequate. We rented an ipad and watched a movie on the flight to Maui the entertainment was adequate. We only had two complaints: Firstly the communication over the intercom was poor quality and the information was relayed so quickly we could not understand a word they were saying. Secondly the seats were extremely uncomfortable. There was virtually no space between our knees and the seats in front of us. Our seats were also very narrow. This total lack of legroom makes for an uncomfortable flight especially on an all-night flight when you are trying to sleep. We would recommend Air Canada Rouge to others as it is more affordable but we would qualify our recommendation with the above pros and cons.","","","Economy","","6.0","1.0","3.0","3.0","3.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Oliver","Canada","2015-04-27","Have flown Rouge several times. The biggest issue in my opinion is seat pitch. I have been in Rouge and Rouge Plus. I won't fly with them if Rouge Plus is not available (only six seats on an A319). It also means they aren't much of a discount carrier if you have to add $40+ per seat in addition to the already higher fares. I am based in Halifax so a connection is the norm for me anyway. This makes the US carriers more attractive. Increase the seat pitch and a lot of the complaining will go away.","","","Economy","","3.0","1.0","3.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Rifai Rana","Canada","2015-04-24","We flew rouge from YUL to Las Vegas on April 19th 2015 (flight 1855) and I was pleasantly surprised. Plane left late but not too bad and crew was wonderful. I would have recommended it to anyone but on the way back April 23rd (flight 1856) it was a scene from a high school musical. The flight attendants could not have been more self absorbed teenagers. Worst on board service in my 47 years of flying. They were talking in the back for 4.5 hours. I couldn't even get a glass of water. Air Canada Rouge should have 1 older flight attendant that can get them to do some work.","","","Premium Economy","","4.0","4.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Joseph Wong","Canada","2015-04-12","YYZ-YVR-SYD on AC34. Short line with quick and efficient service at the Business class check in at Toronto Pearson Airport. Complimentary meal on the domestic leg as I was continuing onwards to Sydney. Decent portion size and more than edible economy class full meals on the international leg. On time the entire way. Fantastic service onboard. Definitely recommend.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mike Tigg","Canada","2015-04-08","YYZ-MSY on Air Canada and MSY-YYZ via EWR on United. Both legs in business class. Outbound to MSY on AC on cramped old CRA equipment. Not good enough for a three hour flight. Food was mediocre. Pieces of cold chicken thrown about on a few lettuce leaves. Overhead bins too tiny for carry-on resulting in bags being shoved under seats wherever possible by an overwhelmed and stressed attendant. Disgraceful considering the usurious fare charged by AC. Inbound on United was most surprisingly day compared to night. Roomy and comfortable 320 Airbus attentive attendants serving an open bar drink before takeoff and during flight to Newark excellent lunch provided with soup and chicken salad or a cheeseburger and potato salad as choices. Flight from EWR to YYZ also well managed even though only a one hour trip and comfortable on an Embraer with proper sized bins for hand luggage and spacious business class seating. On top of which return fare nearly half of what AC charged which is reason we flew United and from now on shall continue to do so in lieu of AC who have lowered their standards horrifically.","","","Business Class","","2.0","2.0","3.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Gurjal","United States","2015-04-03","My husband and I flew to Vancouver on Air Canada from Newark on March 11 2015. We were to take off at 6.30pm and reach Vancouver by 9.53pm At 5.45pm there was an announcement asking for eight volunteers to get off loaded. We started boarding at 6.20. At 7.00pm there was an announcement that an off loaded passenger's baggage couldn't be located. At 8.00 they located it. The pilot then said he would need to refuel! Finally it was 8.30pm when we were finally on our way. We reached Vancouver by 11.30. Our return on Monday March 16th was equally terrible. Our flight was scheduled to leave Vancouver at 9.10am and reach Montreal by 4.54pm. Our connection to Newark was to take off at 6.10. The flight didn't take off till almost 11am. In fact we had left the gate when the pilot announced a weight balance problem and brought the plane back to the gate to refuel. At 12.30pm when service was finally rendered there were no lunch items - only breakfast items to be purchased. When we landed in Montreal it was past 5.15pm. Even though we had informed the crew that we had to make an international connection we got no assistance. Our seats were at the back and it took 10 minutes to get out. There was no ground crew to assist us. We had expected a cart that would take us from the domestic to the international terminal for a quick transfer. On foot it was a very long walk. After quickly completing immigration and customs we reached the gate by 6.04. The gate had just closed - ironic that the only Air Canada flight our entire trip that took off on time was that one! They put us on an Air Canada flight to LaGuardia adding three hours of ground transportation to our already exhausting day. That flight left half an hour late reaching around 9.00pm. We had to buy tickets for ground transportation to take us from LGA to Newark since our car was at Newark airport's long term parking. We reached the car park by midnight and finally arriving home early next morning! There was no apology from Air Canada even though it was the airline's fault. Further there was no attempt by the airline in any tangible way to make the bad experience a little more bearable.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Joerg Boese","Germany","2012-09-17","Palma-Hamburg Economy. The plane was a A330 which was fully booked. The boarding process was disorganized (no zone calls big queues) and as a result of the chaotic boarding we lost our departure slot and had to wait about 40 minutes for a new one. The inside of the plane was a little old the seats were moderately comfy but quite narrow. Air Berlin offers hot meals for a surcharge. The crew did take orders but forgot all passengers in my section. Since they were also not reacting to call buttons I got my meal about two hours into the flight and it had to be removed quite soon since the flight is only about 2.5 hrs long. Arrival delay was 40 minutes. Baggage delivery in Hamburg took over one hour. When I booked the flight Lufthansa was only about 30 Euros more expensive and I should have paid the difference.","","","Economy","","4.0","3.0","2.0","3.0","0.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Eames","Spain","2012-09-16","I have been impressed with this airline before but they have seriously let me down. I had a booking Alicante to Lisbon via Palma de Majorca where I am picking up a cruise ship. I have just received an email from them alerting me to the fact that ""due to urgent operational requirements a flight time change could not be avoided"". Fortunately I looked closer and found that not only was there a time change but they were now flying me to Faro not Lisbon (no mention of this in the email). I then had to ring a premium number to query this. The person I spoke to did not seem to find it strange that people book a flight to Lisbon because that is where they want to go and that Faro some 300 miles away is no substitute. I have a cruise booked and an overnight hotel booked but now no flight. And to add insult to injury before ending the call I was asked if there was anything else she could help me with.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Benjamin Pittman","New Zealand","2012-09-11","JFK-Berlin-Stockholm. The JFK-Berlin leg was in Business and the Berlin-Stockholm in Economy with no other option. I found the initial flight to be very good helped by a highly professional cabin crew plenty of room and good facilities even though the plane was older. The food and beverage were very good and generally this rates as high up on my scale of satisfaction. The seats are to be upgraded soon but were not bad if not entirely flat in bed mode. Berlin's newish Tegel Airport was something of an experience. The flight parked on the tarmac and in pouring rain once we were off the plane a people mover took us to the terminal for immigration and customs. Thankfully the process was fast and efficient although I had to race in order to ensure getting to the next gate for the flight to Stockholm. The next flight was however delayed without any explanation and ultimately proved to be less memorable. The plane was older and again required a walk in rain to board. Berlin Tegel is therefore an airport to be avoided in future. To Stockholm there was a limited service although staff had been trained well. I will watch and use them again.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","J Hopkins","United States","2010-09-07","JFK-DUB-EDI GLA-DUB-JFK. Business class from JFK with a stopover in Dublin and very pleased with the experience. I felt obligated to submit a review since our experience was so positive. Business class seating was very nice as we had the newer aircraft both ways. Seats are angled lie-flat but compared favorably to LH’s Business seats. Fairly decent selection of movies and TV shows although the audio selections weren’t wonderful. Flight Attendants in both directions were very attentive. The food was surprisingly good. We were on the late flight out of JFK so there was supposed to be a light meal service with full breakfast in the morning. We started with tasty canapés followed by an optional cold chicken plate — optional because some people chose to sleep right away. The only disappointment was breakfast as the eggs were overcooked. Dinner on the way back was very good with smoked salmon to start and good beef as a main. Both business class check-ins were very quick and pleasant. The lounge at JFK was very nice and food was actually very good. The only downside was that it was outside of security so we had to make sure to allow enough time after relaxing in the lounge. The lounge at Dublin was very nice although with limited food. We had to deal with two economy class check-ins and flights DUB-EDI and GLA-DUB and both were painless. The agent at GLA checked our bags all the way through to JFK even though the two legs had been booked separately. One bag did not make it to JFK but it was located and delivered the next day. All in all it was a great deal for good business class service. We would definitely do it again on the same routes although we probably wouldn’t want to be in a full economy class plane going from DUB to Athens or Rome.","","","Business Class","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","S Ball","United Kingdom","2010-09-06","BHX-Dublin-Orlando return. Quick check-in at BHX short flight to Dublin. Pleasant airport waiting for connection. Flight to Orlando food quality and quantity very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Return the same food not as good but still acceptable and flights on-time. The cabin crew on all flights were very friendly and helpful. Only downside our cases weren't transferred at Dublin and followed on the next flight and delivered to our home the next day - according to staff at BHX this happens regularly with transfers. Not impressed with airport security at Dublin - wife bought a bottle of water at Orlando departure lounge and a very rude and self-important security woman grabbed it out of her hand and threw it in a bin when we arrived. But then within 10 feet of security you can buy another over-priced bottle - what's that all about? She missed the 2 cups of airline water in our hand luggage though!","","","Economy","","9.0","","","","","","","4.0","1"
"aer-lingus","/airline-reviews/aer-lingus","Aer Lingus customer review","David Simpson","United Kingdom","2010-09-05","LHR-SNN return. Good flights and service. Fairly no-frills but you don't need that much on a short flight. At least you have an assigned seat. Would always use Aer Lingus in preference to Ryanair.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Tremblay","Canada","2015-04-22","When we booked our flight it said nothing about it being Rouge as opposed to Air Canada. Needless to say we were extremely disappointed when we found out as we opted not to pack our Ipad and it's the only way to access inflight entertainment without paying. Our family's seat assignment on the way had one of us in front of the bulk head while the other three of us were behind it (which was not so bad). Even worse - almost everyone on the flight back was given seats one behind the other. Our 6 year old was given a seat by herself! Everyone in the plane had to jockey their seats to be with the people they were actually traveling with. Ridiculous to say the least. This is not the first time we fly AC Rouge (both economy and premium economy) and none of the experiences have been great. It's not the staff as they are very friendly and accommodating its the actual aircraft. Terrible!","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gary Bizeau","Canada","2015-04-19","Ranked one of the worst airlines in the world easy to see why. I've flown Rouge once and I'll never do it again. 29"" seat pitch (distance from seat to seat front to back) caused serious pain for myself and several other average-sized men on the plane. I can't imagine what would happen to someone who's actually tall. Talking to the Flight Attendants even they hate being on these planes as they put it ""it's a non-stop stream of unhappy passengers"". Avoid Rouge at all costs.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Jones","United Kingdom","2015-04-19","AC 1892 22/1/15. AC 1891 26/1/15. Had to sit sideways with my legs in the aisle for a 3 hour flight from Toronto to Tampa. If I hadn't had an aisle seat I would have had to get off I just didn't fit. I'll never fly them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Goldhill","United Kingdom","2015-03-29","Flight AC1844 on 23rd March 2015. 1) Flight due to take 1.5 hours but was 2 hours late. No apology offered. 2) I was a business class customer and due to be flying at lunchtime. No sandwiches were available in lounge at 2pm when we were due to be eating lunch on the plane. 3) Staff were extremely rude and unhelpful on both outgoing and incoming flights. 4) Same menu was served on plane for both legs of journey - 1 week apart.","","","Business Class","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","L Sullivan","Canada","2015-03-28","Toronto to Ft Lauderdale via Montreal / return trip. Exorbitant price for an advance ticket only to find I was on standby for all 4 legs of the trip. Ticketing in Ft Lauderdale was atrocious! Kiosks didn't function properly lines were chaotic only 2 ticket agents available during spring break week and they were slow as can be. They stuck the baggage tags on the wrong tickets. Even the agent at the gate was fed up. I am submitting this review with her encouragement!","","","Economy","","5.0","2.0","2.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Mark","Japan","2015-03-28","Just flew AC6 and AC5 and I have to say that AC are the worst airline I have been on. The flight attendants are awful they never smile do not show any interest in their work and never use the words please and thank you and overall as a passenger I was made to feel like a burden to them. The plane was dirty upon boarding AC5 many of the seats were still reclined meaning that safety protocol for landing had not been adhered to. The in-flight route map lasts 20 minutes then crashes the food is awful and the speed of service appalling. The trash from dinner was sat on my tray table for 55 minutes as the flight attendants were all eating and chatting in the gallery. As a regular NH flyer I feel the code-share between AC and NH reflects badly on NH who are outstanding. First and last time to fly AC - an airline who are really let down by the worst flight attendants I have seen.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G Moore","Canada","2015-03-28","PBI-YYZ-YOW on the Tuesday after March break. Both flights on time first on an A321 and the second on an embraer e-190. Both aircraft clean with an excellent choice of IFE for regional flights. The crews were professional if a little aloof; seat comfort and legroom was as good as it gets in economy. Air Canada is a solid airline and (at least regionally) does not deserve their bad reputation.","","","Economy","","8.0","3.0","3.0","3.0","5.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Penfold","Canada","2012-09-10","FRA-TXL. Non-Stop on an Airbus 320-200. Check in line and security was fast and efficient. Gate was a short walking distance from security. After waiting at the gate for half an hour we were let into departures lounge. The lounge provided complementary magazines to all passengers. Since I do not speak or read German I was unable to read them. When boarding was finally announced everyone rushed to get onto the plane. After our boarding pass was checked we board a bus and were taken to the plane. Since the plane was about ¾ full everyone had a lot of space. Staff were great and helpful. Most spoke German English and a third language. Once in the air flight attendants provided us with a complementary non-alcoholic drink and snack. Landing was great and we arrived early in Berlin. As we were getting off the aircraft everyone was given a thank you chocolate. We again had to board a bus which was a short drive to the terminal. It did not take long for my bag to show up on the arrivals belt and for my vacation to begin. For the price I paid for the flight with taxes $108 CND/€87 they are a great deal. TXL is a dump so it will be nice when Brandenburg opens up.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Karim Lankarany","Germany","2012-08-28","Berlin - Los Angeles. I loved the non-stop service and the nice flight attendants but the food was sub-par and the ""new"" business class seats which will be replaced again in November to bring AB on the same level as Etihad were not comfortable. The also ""new"" VOD with bigger screens did not work for me either. All in all flying Air Berlin business class is still worse than Air New Zealand or Turkish Airlines Premium Economy which is a shame for the rather high business class fare they charge!","","","Business Class","","5.0","2.0","4.0","3.0","1.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Brian Weller","United States","2012-08-28","JFK to Zurich with a stop in Germany. Flights both ways between JFK and Germany were on Airbus A330. Complimentary mints and newspapers offered during boarding. The seats were cloth and had adjustable head rests. Leg room felt above average for Economy. Each seat had a pillow blanket and small amenity kit. Personal seatback TV's were also available at each seat and headphones were offered. TV's were touch screen and had a great selection. Flight Attendants offered a substantial food service 2 meals with entree' and side offerings and multiple beverage services. Flights between Germany and Switzerland were onboard Airbus A319 aircraft. These planes had leather Economy seats but without an adjustable headrest. No seatback TV but there were TV screens hanging over the seats every few rows. A few music channels were also available with the volume controls in the armrest. They offered a light snack and beverage service on these flights. The only/main complaint I have is that on every flight flight attendants were some of the rudest people I have seen!","","","Economy","","8.0","5.0","1.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Proulx","Canada","2015-04-19","We were on Air Canada Rouge flight from Toronto to Cuba and return flight was same. We are very disappointed with our flight experience with Rouge. No leg room no complimentary meals or beverages. Staff did their best to keep customers well served. There is more leg room in the Dash 8 that we took from Toronto to Timmins than the 319 we had from Toronto to Cuba. In the Future will make every effort to book with other airlines instead of with Rouge.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","John Devries","Canada","2015-04-17","We were put on the AC1845 booked through Expedia the portion from Whitehorse to Vancouver was fine then AC Rouge to Phoenix made me think twice about ever flying again. On return we flew United to SFO great plane lots of leg room comfortable. SFO to Vancouver was a nightmare my knees still hurt and while I have never been an AC fan Rouge was the final straw. Nice looking uniforms does not a comfortable flight make. We were cramped no room for carry on. Almost claustrophobic temp hot seat lumpy and wedged between back and my knees. I am 6.1 could barely stand up after flight. I like the configuration United had 1st class then a number of rows with more space a number of rows with less leg room and then standard economy for the little people. I would be happy to pay a little more for the extra leg room or I may just drive the next time.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Price","Canada","2015-04-14","I flew Air Canada Rouge Toronto to Phoenix. I'm 5' 11 and had no legroom at all legs were tight for two days after. On the way back I upgraded my seat to row 4 right behind 'first class' get more room. Room was a bit better for and extra $40 but the flight attendant in first class was unbelievable. 5 of 18 seats were empty but she would not allow for anyone to take a pillow for use - this was a red eye flight. She actually reached over the seat from empty row 3 and pulled it from the window seat passenger and then woke up his wife to take the one she was using. Then she was rude about it when asked why. Inflight entertainment was awful- besides inconsistent connection- many had it reset several times- the content was bad. Bad leg room bad service and bad inflight entertainment. I'll never fly Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N Gagne","Canada","2015-03-26","Just finished my flight from EZE to YQB with Air Canada's two cabin 777. It was a wonderful flight. After the stop in Santiago the fresh crew took care of all details. Although SCL is not the best kitchen in AC's network the food was good. The service was efficient but not rushed. It allowed for the cabin to go in sleep mode fairly early on in the flight. I don't understand AC's decision to move away from the two class config pods. They are comfortable and for me 6'1 a welcome lie flat experience. Slept very well and woke up just in time for breakfast. Hats off for this 5 star crew! Seems to me AC is working hard on maintaining and potentially increasing their service standards.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Kim","United States","2015-03-23","Just flew from Seoul to Vancouver and then onwards to Los Angeles less than 24 hours ago. Flight was fine except that I'm not too sure if the four star rating is justified - I'd say its more like 3.5. Tried the 787 for the first time and I have to say that the lighting system is brilliant as it eases the level of brightness on the eyes whenever the light is turned on by going from dark to bright gradually. Another added bonus to flying with Air Canada is that it makes US entry easy since customs and immigration is cleared in Canada thus not having to deal with the debacle that is met at US airports. As for the in flight experience the food wasn't half bad but the seating and entertainment can see some improvements. The seats were not ergonomically designed and no matter what position I would turn my body I just couldn't manage to sleep due to the discomfort and entertainment although extensive did not have a decent selection of films to choose from.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Brereton","Australia","2015-03-23","Outbound Sydney to Vancouver (Sat March 14th) due to turbulence no tea of coffee - except that the flight was very smooth for the hours in which no tea / coffee could be served. Wed March 18th Vancouver to Sydney announced on take off that hot water machines not working so no tea/coffee for the 14 hour flight. I don't believe it! Service very poor. I almost wonder if staff are working to rule due to some kind of dispute. Went to the galley three times in the flight to serve myself some water. No one was offering.","","","Economy","","1.0","4.0","1.0","1.0","2.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","P Brown","United States","2012-08-07","Although it said online early am the flight from Mannheim to Florence was going to be delayed three hours on check in at airport the gate agent swore there was no issue and flight was on time. However ten minutes before we were to board they announced the three hour delay. After the three hours flight was cancelled. They could tell us nothing and getting any info in English was difficult. All non German speaking travelers couldn't get rebooked until the next afternoon.","","","Premium Economy","","2.0","3.0","1.0","3.0","0.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","P Perrone","United States","2012-07-26","JFK-TXL-BRI Check in at JFK was fast and easy staff on board excellent. My seat was 14A which is in the first row. Found pillow and blanket on my seat but was told I had to stow it up top until after take off. Didn't think I would see them again but 15 min into the flight it was handed back to me without having to ask! Dinner and snacks were served with a smile. TXL to BRI was much of the same. Will absolutely fly again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Carr","New Zealand","2012-07-25","We requested a ticket from Venice to Cologne/Bonn on May 21st and we were issued a flight AB8991 to Tegel Berlin with a 40 minutes stopover then flight AB6503 to Cologne/Bonn. Just as well we arrived at Venice airport early as four Air Berlin flights were leaving and only five counters were open. After 45 minutes they opened three more counters which meant we were checked in for our flight 1 hour 10 minutes after lining up. Given baggage receipts and boarding pass's to Cologne/Bonn. Flight was very good in all aspects other than we arrived Tegel at terminal C and were bussed to terminal C which was a delay. We then ran 800 meters to terminal A arriving at gate A6 at 16.45 hours. We were informed that our flight had left early also told we were not on their computer and nor was our baggage on this flight so they were not expecting us. They could not explain why we had onward boarding pass's issued in Venice. We went to their ticket office in terminal A and had superb service to ensure we caught the next flight to Cologne/Bonn. On arrival in Cologne our bags awaited us at the lost luggage area as they had come through on flight AB6503. A pity as in the air it is a good airline but ground staff wise it is way behind.","","","Economy","","5.0","4.0","3.0","4.0","0.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Hugh Evans","Canada","2015-04-12","YUL-HOG HOG-YUL 4/11 Apr 2015. We flew this leg same time last year (2014) and that flight was a ""real"" Air Canada flight not Rouge. This flight was a shock. I am 6'5"" so used to being a bit cramped on aircraft but ACR take it to a new level. The leg room is appalling I read about going long-haul to Edinburgh on this airline and would not consider it as 4 hours to Cuba was more than enough. The inflight entertainment was a waste of time the meals offered seemed pretty poor but the worse of all of this flight was the seating comfort. Future flights to Cuba will be with WestJet - AC have lost me as a frequent flier if this kind of cost cutting is their ""new"" business method.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Couture","United States","2015-04-12","March 27 AC1794. Most uncomfortable trip I took. Would rather stay home than travel with Air Canada Rouge. I am only 5 feet 10 and I could not move in the plane. I had to get up many time just to stretch.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Rogan","United States","2015-04-12","Flew AC Rogue from Toronto to HNL round trip first of April 2015. The flight was as good as any I have been on in the US (we are from the US) and otherwise. The seats were fine the food for purchase good the crew attentive and the service overall good to great. Infight entertainment worked just fine and btw there were pillows and blankets on every seat. Bathrooms fully operational and clean. I will fly Rogue anytime. The service is good and should take advantage of the prices. The price alone beat any of my US options by 300.00 pp.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Field","Canada","2015-03-17","Took my first 787 flight on Feb 27 from Beijing to Vancouver. Thoroughly enjoyable with great service. I prefer the new pods to the old type. Will be doing the same flight soon in Premium Economy which looks very inviting and I did try out the PE seats. I also checked the economy cabin and I am not about to experience it. On their downward spiral on customer comfort this is a high density cabin to be avoided. I am supportive of open skies as until there is some real competition in Canada on product and prices both AC and Westjet (which I no longer fly) will keep squeezing the passenger on everything.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Bernstein","Canada","2015-03-09","Surprisingly decent flights from YWG-YYC-OGG. Flights on time from YWG delayed slightly from YYC-OGG. Air Canada 767-300er (non rouge) is a solid air craft. Surprised however that the crew did not offer a free meal on a 7 hour international flight. Passengers we're restless about that. Decent pitch for a guy who is 6""4 such as myself. The better of the two AVOD systems in Canada for sure. Only gripe was an extended period of ""turbulence"" where there was no communication many passengers stood up to use the facilities as did I. About 3-4 hours into the flight. The senior flight attendant rudely remarked ""you know the seatbelt sign is on!"" Not exactly highly service oriented. But still worth the trip from Calgary. This route for sure will be a rouge flight soon in which case avoid like the plague. But for standard AC mainline about as expected nothing wrong but a few things missing. Far superior to United service to Maui for example through Denver.","","","Premium Economy","","7.0","4.0","2.0","2.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","F Atkin","Canada","2015-03-04","Last Sunday travelling as a legit full fare paying J class pax from LAX-YYZ-YWG. AC792 arrives late from LAX into YYZ but still there is an hour to connect to AC271 YYZ-YWG. Canada Customs press a magic button which allow my 2 checked bags to go directly to my connecting flight when I announce I am returning from a vacation in Hawaii. I proceed to my domestic gate to board AC271 and while in line am redirected by the gate agent to see her colleague at the gate desk. I am told I have been taken off the flight as my 2 checked bags won't make the flight? I am offered a Y class seat on the last flight of the night with a suggestion by the gate agent that the stars may align and I may get to ride in the cabin I paid for. Sent unceremoniously to the Maple Leaf lounge to await my fate I am granted access to the exclusive club even though I have now been stripped of my upper class status. Within an hour I am presented with a J class boarding pass for the last flight of the night to YWG. Was I bamboozled by my favourite mother country flag carrier giving away my original highly prized seat 1A on a Jungle jet back to Winnipeg on AC271? My 2 checked bags went through YYZ without me even seeing them and they were secured for travel from LAX-YYZ-YWG on company aircraft yet I was denied boarding AC271 based on the fact that my bags would not make the flight? Was I being punished for flying Delta from HNL-LAX in order to avoid flying Rouge? Or was my seat given away prematurely to a company commuter? Even when you pay full fare J class you have to role with the punches.","","","Business Class","","5.0","3.0","2.0","3.0","5.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Phongphit","Germany","2012-07-24","Ground service and check in process very friendly and no queue. Lounge share with British Airways in Berlin Tegel very quiet. Lots of drinks and snacks. No extra boarding queue for Biz but the boarding process was quick. Took off on time. Very satisfied with the service. Friendly and attentive. Food was delicious from the famous Sansibar Kitchen of Sylt. New Business Class seats. Lie angle seat. Not comfortable to sleep. Nice massage function for relax. IFE good with new high pix display. The film and music selective was big enough. Only 4 biz pax this flight. Touch down on time. Price was fair. Overall would choose AB biz again.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","D Jensen","Germany","2012-07-09","Again a very nice experience flying Air Berlin this time from Düsseldorf to Copenhagen. Easy check-in flight was on time cabin was nice flight attendant was friendly and everything seemed very relaxed. You even get a drink and a little snack for free on such a short flight. Flew them 3x before on similar routes and every time it was a very agreeable way to fly with not a single trace of a problem.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Deska","United States","2012-06-28","In my past experiences I have found that even with a cancelled or delayed flight the airlines will typically be proactive in notifying passengers on board about other options or the status of their connecting flights. On my international flight which took off 1 hr late I received none of that. Even when going to the ticket counters to re-book my flights (after running to my gate and discovering that I had missed it) no one was on the same page. Some didn't print out new tickets they couldn't tell me where to go to get my luggage on the right track (which by the way I didn't get until almost 3 days later) and last but not least they flew me to a completely different airport in London without telling me of this change. On the way home from Europe same situation. 1 hour delayed flight (due to technical issues) causing nearly missed flight on other end. Wouldn't provide me with cart or tell me the status of my next flight and whether it would hold for us. Landed at final destination no baggage.","","","Economy","","2.0","4.0","1.0","5.0","5.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Geri Holden","Canada","2015-04-10","We flew on Air Canada Rouge last month from Toronto to Phoenix return. While this was our first experience with Rouge having had tremendous negative feedback about the very limited leg room my husband and I decided to upgrade to preferred seating before we left on our trip. The preferred seating was better than the regular seating for sure. However while we paid $160 extra to upgrade our seats our boarding zone did not change. This meant that we boarded the aircraft last because our reservation was booked using points. When we actually did board the aircraft the overhead bins near our row were all full. It seems reasonable to me that when a person upgrades to preferred seating at an additional cost they should board right after business class passengers and before regular seating. Until Air Canada discontinues the practice of having passengers pay for their one checked bag onboard storage space will continue to be a huge problem. When I paid extra to have preferred seating I would have expected preferred service!","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Peter Leach","Canada","2015-04-10","AC1825 27/28 Mar Las Vegas - Toronto. Very professional. For a low cost airline the service was out standing I was seated in the front cabin and the flight attendants where as good as I've had on any airline and better than most. They had enthusiasm.","","","Premium Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Carol Dunham","Canada","2015-04-08","We have just returned from our eighth trip from Toronto to Grenada. This was our first trip on Rouge. The plane was the Airbus 319. The flights have left us scarred. There is no legroom and on a 5.5 hour flight no complimentary meal. We did download the Air Canada app for inflight entertainment but didn't find anything current or worth watching. This was our worst inflight experience ever! When I went online to understand the Rouge economy seat pitch (measurement of legroom) it does not mention it and I now understand why. There were 118 seats in the economy section and there may have been 5 empty seats at most based on what I saw. There were 2 stewardesses which I believe contravenes the 50 passengers to 1 stewardess legislation. Also there were only 2 toilets for the 2 crew in economy and all of the economy passengers. When a crew member had to wash their hands the washroom was the only place to do it. I would not call this ""leisure"" flying. Unfortunately for us this will be our last trip to Grenada unless the carrier changes or they re-fit the planes. Everyone at the resort we talked to was complaining about Rouge. The only positive thing I can say is the crew were very pleasant and helpful and I pity them because so many people were unhappy with the cramped quarters. Some men were actually sitting sideways for the entire flight because there was not enough legroom. Never again!","","","Economy","","1.0","1.0","5.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","John Pillsbury","United States","2015-03-04","On Friday Feb 13 2015 my wife and I were to leave Boston for Toronto enroute to Tokyo to see family. Our plane was 45 minutes late arriving in Boston but were we reassured that making our connecting flights would not be an issue. After we boarded in Boston we sat for another 35 minutes before the plane left the gate. Needless to say we missed our connecting flight to Tokyo by 5 minutes. When we got to Toronto Pearson airport-which is the most unfriendly and confusing airport we have ever had the misfortune to be in-we got to our gate the plane was still there with the bridge still at the plane but we were told the gate was closed. After I informed them that if they could sit our plane for 35 minutes at the gate in Boston without moving then that would give us time to board our flight. We were rudely informed that that was not possible and were directed to go to customer service. Air Canada told us that they could not get us to Tokyo that day and that we would need to spend the night in Toronto. They paid for the room and some of our meals but the customer service was horrible. No attempts were made to book us with another airline as we have had happen in a similar situation in the past. Two years United screwed up and caused us to miss a flight to Hawaii but they bent over backwards and got us there only one hour later than our original time. Air Canada could take a few pointers from the competition. I will never fly Air Canada again and I will never fly into Toronto Pearson again. They both have much to learn about customer service.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tamara Davy","Canada","2015-03-04","Worst business class experience and not worth the money. The flight attendant was tired and made it quite clear to all of us in fact she actually expressed the fact. Passed the drink cart twice offered nuts and a bag of chips I asked for clamator and vodka got the clamato minus the vodka. Then she proceeded to sit where I could clearly see her reading a magazine and eating - very professional. When we were about an hour from destination the attendant got up and finally started breakfast prep then placed the cart in the middle of the cabin and started serving fruit plates 15 min later she served the hot breakfast not long after the descent started. Trays collected finally and still descending the coffee cups and juice glasses are still not picked up. This flight was not a business class experience and it will be some time before I take Air Canada business again.","","","Business Class","","3.0","3.0","1.0","2.0","4.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Barnes","United States","2015-02-24","Traveling Air Canada was the worst experience I have had. The agents were extremely rude and unhelpful in Toronto Pearson airport. Common courtesy seemed to have been an understatement. Flights were cancelled without proper notification leaving passengers stranded in the airport with no where to comfortably stay. Not sure if this is policy but agents were not required to assist with bag tagging leaving first time fliers lost and confused.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","David O'Keefe","United States","2012-06-25","Everything ran smoothly. Great price good food and service flawless connection. We flew JFK to Verona Italy. We had a quick stop in Dusseldorf. Would fly again in a heartbeat.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Scott","United Kingdom","2012-06-21","Totally devoid of customer service. Delayed yesterday coming out of Munich by 6 hours. No communication internet was better. No counter staff. The flight was to Majorca and I had an ongoing flight. The Majorca bound young holiday makers found the time to get very drunk in the wait and were therefore removed from the plane by police. They where allowed to board and then removed from the plane without air con. Bags off and more delays. Bag lost in transit no connection. Then to cap it off the return flight was delayed by another 6 hours.","","","Economy","","2.0","2.0","1.0","2.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Naegele","United States","2012-06-18","JFK-DUS-STR Both flights were full. Flight attendants were friendly professional and spoke English and German. Meal choices were fine but not very tasty. My main gripe with the trip was the leg room. I had more leg room on my trip from to STR then I had to DUS. The matter wasn't helped in the fact that the seat in front of me was reclined for the entire trip making it next to impossible for me to reach the carry-on I had put under the seat in front of me. The best part of the trip was the IFE. Probably the best I've experienced in the last year.","","","Economy","","6.0","2.0","5.0","4.0","5.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Irwin","Canada","2015-04-08","Trip consisted of two flights Winnipeg to Vancouver and from Vancouver to Maui. The shorter flight from Winnipeg to Vancouver was onboard an Embraer 190. In economy there was adequate room to sit you could lower the table tray and if the person in front of you tilted their seat back it did not hit you in the face. The entertainment system the same one that has been used by Air Canada for a number of years provided a number of new or relatively new Hollywood movies. Once on the Rouge flight from Vancouver to Maui that all changed. The plane was a 767-300 which they have crammed more seats in over the regular 767-300. The seats seem thinner and more upright. My knees were touching the back of the seat in front. They have moved away from providing screens in the seat back facing you instead you have to provide your own screen a tablet laptop phone etc. Then you have to make sure you have loaded their“app”to play any content. Movies TV shows etc are broadcast via wifi. The older system on the first plane had four times the selection. Unlike the older system which is available even before the flight takes off this one was not online until about 40 minutes after we were in the air. On a flight that long a single charge on a devices battery is not going to last. When checking in for the flight home also Rouge from Maui to Vancouver I opted to upgrade the seats to ones promoted as having more legroom. Seats in the emergency aisle were advertised as such. For addition $60 per seat I selected them. More legroom was a lie. These were the seats right behind the toilets so even though there was more space between my knees and the wall in front of me there was nowhere to stretch my feet out whatsoever. There was no power outlet available. Being right by the toilets there was constant traffic and often unpleasant smells. I have been on overnight flights with Air Canada before a few times and always in the past to help make the passengers more comfortable and improve the odds of sleeping pillows and blankets were offered. Well on this Rouge flight none were offered and as the cabin did grow cooler and I inquired about them I was told that they were available for purchase! In all credit to the crew they just gave me a small one. The crew were friendly and helpful the plane itself looked long in the tooth. I have patronized Air Canada and chose them over other airlines for over 30 years but will I continue to do so? With this kind of service I don't think so.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Powa","Canada","2015-04-08","Flew YYZ to HNL round trip from on the 11th and 24th May. Came in with full expectations of the plane being a cramped mess with no power at the seats iron bars sticking in my back and basically no service. What we experienced was pretty much the opposite. Typical flight knew about the entertainment so came prepared had lots of food power at the seats decent service no bar in the back. We upgraded to the extra leg room (premium?) seats and I know that made a difference for me. Ultimately the trip to and from HNL was a total non-event just as it should have been. Based on the expectations we had coming in they were wildly exceeded. Maybe we got lucky with a refurbished plane but if this is the norm for AC Rouge then the norm is just fine. They should still be discounted more if they are going to call themselves a discount carrier though. I won't hold my breath for that.","","","Premium Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Sandra Graff","Canada","2015-04-06","We just completed round trip Toronto to Phoenix on AC Rouge - terrible! Seats are very small service is minimal boarding very slow because too much overhead baggage is allowed for first passengers on board. We stood in the jetway for more than 20 minutes waiting for staff to sort out baggage - unnecessary! Just enforce your own rules. A very poor alternative to reg. AC service. - bring it back please!","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Zeleny","United States","2015-02-24","Booked to fly DCA to Quebec City via Ottawa Feb 13 leaving 7 am arriving 10.30 am. Instead after ""crew rest"" issues delayed the first flight ended up doing: DCA to Toronto where we missed our next connection due to delayed flight; and then the next flight was cancelled (no snow that day) and after much negotiation with bored reps (and a 1 hour hold with customer service) we ended up Toronto to Montreal where we were promised we could get to Quebec City but when we arrived they couldn't book us for 48 more hours to Quebec. Ended up renting a car in Montreal and driving to Quebec City where our bags were lost for another day. 3 hour process turned into 24 hours and we never arrived at our destination via Air Canada. Were promised flights that didn't exist no apologies. Never again.","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Epstein","France","2015-02-24","ORD-YUL-CDG in economy on 25/26th Jan 15. Our first flight with Air Canada was a shuttle from Chicago to Montreal where our flight to Paris CDG was our next leg. In fact due to late arrival we missed our connection and had to stay 24 hours in Montreal. Everything was handled perfectly by AC staff who gave us vouchers for a 4* hotel nearby and for meals. We could get our checked luggage back and were immediately handed our boarding pass for the following day. All being very smooth in a quiet airport. The following day our 6 hours flight to Paris by itself was OK with various standards. Aircraft (777-300) with a clean cabin without decoration the blue colour of seats being the only colour. The seats were standard without footrests. A good VOD system with recent movies especially for French speaking passengers. This is for the good side but when you see the fancy earphones handed over you will regret not to have yours with you. The weak side starts with no newspapers or magazines available. Cabin crew obviously well trained and working efficiently. I am sorry that uniforms are so plain. No efforts from attendants to look like attendants and participate to the dream of flying like many other airlines. Meals were frankly just edible. A small salad where I am still looking for dressing chicken with bulgur (totally bland) and a so-called chocolate cake retaining from chocolate only the colour! A standard rate for the table wine offered graciously and for the rolls quite correct for an airline. A bad rate for the low quality plastic cutlery. It seems North American carriers do like plastic very much. Before landing we had a slice of cake (good) with hot drinks served in a tumbler. All in all we were expecting more from an Airline claiming to be for the 5th time the best airline in North America. It is true that US competitors are so bad but European airlines are much better and Emirates/Asian carriers are on another planet where passengers are taken care of.","","","Economy","","6.0","3.0","3.0","1.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Meunier","Canada","2015-02-18","YVR-YUL-YVR Flights on time FA's were all very nice and friendly. They offered us water maybe 4-5 times during the flight. Nothing bad to say about them.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Peters","United States","2012-06-12","WDH-TXL. Flight attendants could be friendlier. Once in Berlin transit security staff in Berlin took me too late to the gate and I stood on the bridge and watched in dismay as my LHR connecting flight departed without me and my young daughter while security staff were busy talking on the ground next to my bumped luggage. 2 hours later security staff demanded USD2000 from me to rebook my missed flights via LHR to Chicago claiming that this was because I had no airport transit visa. When I explained that there was a fax from BA about my arrival and connecting flight and the tardiness of the security staff I was rebooked without charge but no apology. Air Berlin told me that they were not British Airways although the flight showed their name and number as well yet they simply cancelled my Chicago-Des Moines confirmed reservation on American Airlines without explanation. This is extremely poor service from a OneWorld partner.","","","Economy","","2.0","4.0","2.0","4.0","4.0","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Peter Bohacek","United States","2012-06-10","The seats on our 11 hour flight to Dusseldorf were impossible for someone my size (6 ft 3 in). Legroom is so small that there was no way my feet could go under the seat in front of me. As a result my knees were bent at 90 degrees for the whole flight with pressure on my kneecaps the whole way. This was my most uncomfortable flight in my 3000000 mile flight history.","","","Economy","","2.0","1.0","4.0","4.0","5.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Mickael Chia","Malaysia","2012-06-10","Took 8.55 am flight Berlin TXL to Frankfurt on a Monday morning. Arrived 2 hours before flight check-in area still not shown. Only shown 1.40 before departure. Get to the check-in area staff says go away. Turns out she is from Lufthansa. So we wait. 10 minutes later staff come along ignore us in the queue chatted with each other take another 10 minutes to set up. Printer not working has to ask neighbour for help. No instructions on where to go next. At 1 hour plus to departure I go to security. They say come back later. Flight itself was ok. FA ok. One drink and a roll. Bus to terminal. Luggage takes ages to arrive. Not pleased. Not recommended.","","","Economy","","2.0","3.0","2.0","2.0","0.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","V Kuffler","Canada","2015-04-03","I did not know that our flight from Phoenix to Calgary was Rouge. I had been warned about it and was not impressed. I dropped something and was not able to pick up because there was no room. My husband's knees were pressing the seat in front. The flight attendants were serious. It was difficult for people to use their iPads. Not a pleasant experience and will not use it again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Linkletter Gary","Canada","2015-04-03","Flew San Diego - Toronto route on Rouge. When I got in my seat literally had to get claustrophobia under control and I am not normally claustrophobic. Took out my laptop to watch a movie and the person ahead put their seat back and in the process almost wrecked the computer screen. Absolutely no room for a computer. There was no room for my legs had to sit with them crosswise. Measured the distance between seats the width of my eyeglasses plus two inches. Service was fine but my knees were so sore on landing it was almost a half hour before I could walk without pain and again I usually don't have sore knees. Fine to cut costs but you still have to leave room for the passengers please! Always loved and flew Air Canada but will avoid Rouge whenever possible and will now consider other carriers.","","","Economy","","2.0","1.0","4.0","4.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Lewis","Canada","2015-04-01","Appalling trip to Phoenix. Even at 5'6 my knees were crushed against seat ahead. No inflight entertainment endless queues for the two tiny bathrooms - for 120+ people? People lined up the length of the plane leaning on everyone's back rest as they waited to gradually make their way to a coveted toilet! My ill son needed a wheelchair to meet our flight in Toronto. Message didn't get through and we waited endlessly as crew asked us to leave the plane. Frequent flyer points be damned. Hello Westjet.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Cox","Canada","2015-03-30","My wife and I flew the Toronto-Cancun route 3 times this season. (AC10-11) and were pleasantly surprised. When Rouge began operating this service I wrote a very negative review. I believe they have listened and are trying. My biggest complaint from the beginning was the insane seating discomfort. The new plane flying this route is a 767 and it is quiet clean maintained very well and the seating is very comfortable. The crew do their best and I have no problems with them whatsoever. Sometimes the flights were delayed but all in all we arrived safe and in good shape. That's all I ask of any airline when push comes to shove. The little nitpicky stuff pales beside safety and the incredible shape and performance of the aircraft and pilots gets us all back home. I am liking this route now and will not hesitate to purchase from Rouge. I think they should be applauded for righting a wrong.","","","Economy","","10.0","4.0","4.0","3.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Williams Temidayo","United Kingdom","2015-02-18","Air Canada is by far the worst airline I have ever had the misfortune to fly with. I was forced to sit through a 8 hour flight from London to Toronto with no TV entertainment because their screen was faulty while other passengers around me had their TVs working. The staff on board thought offering me newspapers was a good alternative to not having TV entertainment which we all pay for as part of ticket costs! Its like asking me to eat carrots for 8 hours rather than giving me the solid meal I was told I would receive as part of the service. Unbelievable.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ian M Fraser","Canada","2015-02-18","Planned to travel with Air Canada (Toronto to Ixtapa) on January 31st for a one week vacation in Mexico (given the short duration time was of the essence). Arrived at Pearson in good time and was advised the flight would be delayed 15 minutes (acceptable but just!). On arrival at departure gate loading of plane was initiated then minutes later an announcement that the loaded passengers would have to be deplaned as there as a maintenance issue (not a weather or staffing concern!). First observation: why does Air Canada insist on placing faulty equipment in the loading gate? Don't think it is too much to ask to have a functional plane ready and available to load at prescribed time! Worse the 'delay' (over the next six hours) lead to a flight cancellation at about 7pm. Many families with small children are then expected to deal with the development one that was obviously known hours earlier but not shared. Air Canada's behaviour in this regard is consistent - it would be only a common courtesy to advise on such matters - honestly and in a timely fashion - so passengers can make other arrangements. But no the airline drags the waiting times out until no other options are available. As a result a plane-load of angry passengers are at the 'customer service' desk to make alternate (hotel and air travel) arrangements only to learn that the staff there have not been advised of the situation. As a result more time is lost (almost an hour) as harried staff scramble to address the issue making other arrangements etc. without being prepared in advance for the onslaught with answers ready and alternate course of action determined! Again incredibly poor planning from this passengers perspective. Finally we were advised that we were scheduled on a flight the next morning and this one actually took off as scheduled and on time. Remarkably as for this passenger it was the first Air Canada flight (out of the most recent five flights flown with the airline) that was neither 'cancelled' or 'delayed' on departure (I reference flights between March 2014 and January 2015 in this regard: Denver SFO Nashville Miami and Ixtapa (1)). As a result my 'trust' in Air Canada is at an all-time low as they simply cannot be relied upon to reliably meet their contractual obligations. Worse no one seems to care about the stress and inconvenience caused by their unreliability. Wherever possible I would strongly suggest finding other airlines to utilize if and when possible.","","","Economy","","2.0","3.0","2.0","2.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mo Adama","Canada","2015-02-11","Flew YYZ-YVR-NRT return. Very disappointing business class service really third rate compared to other international airlines such as Cathay Pacific or Singapore. Boarding the flight from Vancouver to Toronto was disorganized and there was no clear line for business class passengers had to speak up to get on the plane. Deboarding was just as bad and no priority deboarding for the business class passengers. The only reason I'd fly with Air Canada is my belief that they have well-trained pilots and well-maintained fleet. Again that could just be a perception and other Canadian carriers may have the same standards.","","","Business Class","","2.0","2.0","2.0","2.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","N Becker","United States","2012-06-06","Flew non-stop LAX to Berlin TXL on May 23 return on May 30th. Our first encounters with AirBerlin began with a series of phone calls to purchase premium seating a fairly common practice with airlines these days. The person on the other end was courteous professional and efficient. Personnel at the check-in counter at LAX were all friendly and helpful. Yes the seats in economy class have poor legroom - but so do AA and British Airways. The plane was spotless the entertainment top-notch and current just remember to have your headphones with you - otherwise 5€ isn't bad for a set. We were served a beverage snack wine or a meal every time we turned around. Our plane left on time and arrived several minutes early.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Vanhove","United States","2012-06-04","Miami-Berlin flight was great. Had to buy head sets for $7 I was little surprised. Staff very nice and professional food was great. Kids crying for 9 hrs but it wasn't the airline's fault. Little TVs for every passenger great selection of movies and music. I flew back to MIA with the same airline on the 28th. What a difference! No TV's head sets offered for $5 this time. Food was really bad staff not helpful. I asked for a pen stewardess replied I'm sorry and never came back other one saw a paper napkin on the floor and instead of picking I up she kicked it in the corner. I couldn't believe it was the same airline. Excellent experience on the way to Europe but not very good experience flying back.","","","Economy","","5.0","4.0","0.0","0.0","0.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Jorge Catoggio","United States","2012-05-31","MIA-DUS-BER. First impression was new airplane and very clean. Seats ok seat pitch compact. Staff correct but not very attentive and definitively rude when confronted. IFE excellent if you have brought your headphones or pay the €5 charge. The rest of the trip uneventful except for the very tired airport facilities at DUS and TXL. Return flight was nonstop TXL-MIA. Priority access only granted after insisting twice that we were Gold Status or OneWorld Ruby; nobody seems to have been instructed on what that means. Same plane IFE staff with a little better attitude though nowhere be found once they hand out ""the bottle of water"". Food was above average wine as always: one glass. Luggage handling ok. Rates are ok but same as other main carriers especially those belonging to One World. AB will have to do a lot to take advantage of their recent incorporation.","","","Economy","","5.0","3.0","2.0","4.0","4.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B OGrady","Canada","2015-03-28","I just returned from Maui flying the only Air Canada option - Rouge. Never again if I can possibly avoid it even after being a dedicated AC client for over 25 years. If I was 5 foot 6 inches or smaller it might have been somewhat okay comfort wise. No in flight entertainment and nice but inexperienced attendants. Obviously a strategy to operate at a low cost but fairs do not correlate. Very disappointed.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Sargent","Canada","2015-03-26","I am a 75k elite member on Air Canada routes I would normally have flown Air Canada on I will switch to WestJet or a US airline. Great way to loose loyal customers Air Canada. I had to change a flight that now routed me through LA to Vancouver the last leg on Rouge. The seats were so uncomfortable and perhaps the tightest fit I have experienced when not in a private prop plane. I will never fly Rouge again and think about no longer flying with Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Winston","Canada","2015-03-26","We flew the HNL-YYZ route on Air Canada rouge on our recent trip to Hawaii (we were originally booked on a Delta flight but decided to stay an extra week so ended up flying rouge home as it was the cheapest fare at the time) and like some of the reviewers wrote I was a little worried about this flight having read the reviews. Our flight was surprisingly drama-free and better than expected. Aside from the fact that the 767 was the same aircraft I flew to London (UK) with 9 years ago the cabin looked like it was given a new interior. Having known about the lack of food (to be honest none of the major North American airlines with the exception of Hawaiian Airlines will offer free meal service for economy passengers to and from Hawaii - ridiculous yes but that's a whole other battle) we brought our own food on the flight. Sure there wasn't PTV's or even an overhead screen however I did my due diligence and on the rouge website it does tell passengers to download the app to access the in-flight entertainment system. I was pretty impressed by the selection - new and old offerings. The cabin crew were young and did their job well. The seats were fine - typical seating in economy class on a domestic/US flight. We took the red-eye home (left HNL at 11pm) so we slept for most of the flight. All in all a normal flight that got us home 45 minutes early. One thing that people need to realize is that this is really Air Canada's ""discount"" version and as such I wouldn't get your hopes up too high about amenities when it comes to economy. Having travelled on many US airlines to and from Hawaii this was not bad. You want bad? Try American Airlines - the aircraft they used from DFW-HNL (and back!) was literally transported from the 80's. They didn't even bother to retrofit the interior cabin. From the cabin walls (with the tacky 80's floral design) to the video they used on the overhead screen (the on screen employees looked like they came from an early 90's MTV music video with the scrunchies and tacky shoulder pads). The flight was delayed from DFW. While it does put a damper on your Hawaiian vacation when the flight is less than perfect I would say rouge is a good and budget friendly option to get to paradise. Just make sure you know what to expect and be prepared and you'll be fine. Unfortunately you really can't ask for much nowadays when it comes to North American airlines and their ""domestic"" economy class system. If you want the amenities - I would highly suggest upgrading if budget allows and/or you have enough points to do so and fly Delta. Our flight from ATL-HNL in economy was the best experience - I could just imagine how heavenly their business/first class was on that flight. New Airbus with PTV's on every seat. While no free meal service in economy they offered four rounds of beverage service AND gave everyone a Hawaiian Host chocolate prior to landing in HNL as a ""first Aloha"".","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Peters John","Canada","2015-02-11","Business class from Vancouver to Seoul. Food quality was very good and flight attendants provided excellent service. Air Canada is obviously in tough competition on the Pacific routes from Asian airline competition and has improved the quality of its offering. Selection of movies could be improved though.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Raycraft Christopher","Canada","2015-02-11","Flew on AC33 and AC34 both flights were fantastic. Sat in seat 19c on both legs of the trip and the extra legroom was worth the money Got to Sydney and back home safely and customer service was excellent. Will definitely fly with Air Canada again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Pritchat","Canada","2015-02-06","I fly Air Canada quite frequently for work between YVR (Vancouver) and YYC (Calgary). I switched over from WestJet after I had a bad experience of multiple late and delayed flights and I could not be happier! Flying with Air Canada in Canada is much better then flying with WestJet (from my own personal experience). I enjoy flying on the smaller ERJ 190s compared to a 737 on this route; less cramped and not as many people on board. I find that domestic check in with Air Canada moves quite smoothly with no real issues or problems. I have also noticed that Air Canada's prices are sometimes cheaper then WestJet (surprising I know). From my own personal experience I have to say the overall customer experience with Air Canada has improved quite a lot in the last number of years. Definitely recommend Air Canada on this route!","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Y Ren","Australia","2012-05-21","Copenhagen-Berlin-Frankfurt. Booked so I could accumulate Qantas points. Qantas booked seats for me and all went smoothly. Check-in at CPH was fine priority check-in for Platinum member but staff did not know whether I could access the lounge or not - she suggested I try my luck at the lounge. Lounge at CPH was fine. A319 from Copenhagen to Berlin and 737-700 from Berlin to Frankfurt. Air Berlin cabin looks like a budget airline service was inconsistent. Copenhagen-Berlin flight staff were rude and unprofessional friendly and helpful from Berlin to Frankfurt. No lounge available in Berlin considering that is their home airport. Transit at Berlin airport is a nightmare only 50 minutes between flights. Security staff are slow and rude luggage arrived at Frankfurt airport pretty quickly. Air Berlin still have long way to go to meet the One World alliance standard.","","","Economy","","5.0","3.0","0.0","3.0","1.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","I Ilieff","United States","2012-05-17","Inaugural TXL-LAX flight Economy Class. Check-in uneventful boarding delayed 30 minutes however nobody seemed to mind since there was plenty of free food and beverages. Each passenger got a little souvenir upon boarding. Flight smooth arrival on-time. New clean cabin with a good 10"" touch screen IFE on demand with plenty of movies TV music and games comfortable seats. Attentive crew with plenty of water runs at some point they even handed out water bottles. However seat pitch is impossible. I am 6'3"" and if I had to actually sit during the entire flight (I had the entire 4-seat row to myself due to low passenger load) I would have ended with severe pain in my legs. When the passenger in the front reclines their head practically is in your face. Food was tasty but the portions tiny. Beer and wine for sale only except one glass of wine served with the main meal. Headphones for sale only. The crew didn't really care about keeping passengers in line so nobody bothered closing the sun shades after the main meal kids were left playing in the aisles unattended. Overall a good value for the price but still far from LH AF BA or KL standards. Nevertheless a great direct connection from Berlin to LA with a lot of potential.","","","Economy","","8.0","2.0","3.0","3.0","5.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Tenna Petersen","Denmark","2012-05-15","Our booked trip from Rome to Copenhagen via Vienna with a 55 min transfer window in Vienna. After checking in we went to the appointed gate - we were there quite early so sat waiting at the gate for 1.5 hours. Our flight to Vienna was delayed 1.5 hours but no one could give us any information or help regarding our connecting flight in Vienna. We were told to keep checking the departure list and in the end 2 hours after the original time the departure list said that the plane was now boarding. Eventually 2.5 hours after the original take off time the plane was boarded and ready. When in the air we asked staff about our connecting flight which by now we had definitely missed they were very surprised to hear that there were people onboard who had connecting flights and they knew nothing. In Vienna there was one guy to help all passengers he informed us that we would be installed in a hotel in the airport for the night and that we would get on a plane home to Copenhagen at 6.25 am. Air Berlin had a special little extra surprise for us as this flight was not direct but had a stop in Berlin! Information was close to non existent and staff very unhelpful.","","","Economy","","2.0","3.0","1.0","2.0","0.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James Jeffrey","Canada","2015-03-26","The A319 was nicely appointed clean and lavatory serviced nicely. The crew are often the brunt of criticism but on this flight (3/16 YYZ-PHX) I couldn't praise the crew more. They were attentive two beverage passes and light meal cart and regular trips down the aisle with water for this 5 hour flight to PHX. Although young they seemed like they are really grasping the job and did so like other seasoned professionals on the big daddy airline - AC. For a leisure airline there is nothing leisurely about the experience. There is no inflight entertainment to speak of and the seating (oh the reviews about the seating) is absolutely horrible. Please Air Canada do something about the position of the seats - it's too tight! I would recommend Rouge for a trip of 3 hours or less. Do not book Rouge no matter how cheap you think it's going to cost for flights over 3 hours. Toronto to Jamaica - fine Vancouver to Vegas - fine. Otherwise it's an option but not priced well. For the product the price point is still too high. But good work on resolving some of the issues with the flight attendant ""kids"" that I've heard so much about. Air Canada please listen to me lighten up on the seating provide some fun on board like TV's and turn the product into a fun place to be.","","","Economy","","3.0","1.0","5.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","McDowell David","Canada","2015-03-25","I have been Super Elite on Air Canada for many years but this now comes to an end. The change to Rouge service for popular destinations from Vancouver is the reason. I cannot fit in the economy despite being slim and fit. My legs don't fit!. I flew the business class and it was disgusting. Terrible food and kids providing service. I have switched to Alaska and West Jet as a result. I will also note that the new business class seats on Air Canada long haul service are the worst I have ever experienced. There is no room to extend your legs and the tray is impossible to figure out.","","","Premium Economy","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Neo","Canada","2015-03-23","Experienced Rouge for the first time this week while traveling to the US on business. The outgoing flight was late and I missed the connection. Seating is uncomfortable and cramped. There is no seatback entertainment systems and the wireless system has a very limited selection of old material. I don't get the impression that I was paying less for the flights. The leg that I flew on United was much better in terms of comfort and service and being on- time. Since I booked the flights on the Air Canada website in future I will first check to see if there are options on foreign carriers. AC and Rouge can pursue those who occasionally travel on vacation.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Leger","Switzerland","2015-01-28","AC835 YUL to GVA January 21st 2015 Airbus A330 seat 38D. Not a very full flight so I was able to sleep on four empty seats. I skipped dinner but had breakfast (coffee orange juice slice of banana bread). Arrived in Geneva ahead of schedule. Cleared customs and collected my checked bags in record time.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Pamela Rodgers","Canada","2015-01-26","Recently I booked a flight through Airmiles from Phoenix to Vancouver BC and are supposed to return on Tuesday January 27th. My husband who flies hardly at all was appalled at the way everyone was crammed into the plane and he has refused to take the return flight back to Phoenix. We have booked another flight on WestJet at a cost of $740. I doubt if my husband will ever fly Air Canada again. We were not the only people complaining about the lack of leg room. I am sure if it weren't for AirMiles there wouldn't be anyone on these planes.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mehdi Tahuri","Canada","2015-01-21","Flew AC015 from Toronto to Hong Kong. Prior to travel had to wait 25-35 minutes on long distance call to add special request. On board: They failed to provide the special meal. They were trying to blame it on me since I paid $120 for preferred seat. The flight attendant said she'll see what can be brought from Business class leftovers. They even failed at that so they brought me the side items of the meal (without the entree) which was awful. This was way too inferior to another European airline which I flew with last month. If that wasn't enough they ran out of water half way and at least one toilet got clogged. You couldn't wash your hands in the other ones! The Captain came on the speakers apologizing and explaining that the alternative would have been to land in USSR six hours ago but that they decided to carry on for many reasons. None was mentioned. Horrible experience overall. I'd avoid Air Canada on my future travels whenever I can.","","","Economy","","1.0","4.0","2.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Thomas Echter","Germany","2012-05-02","Berlin-Abu Dhabi-Phuket. Good things first: Flight crew very friendly very helpful making the best of the basic services Air Berlin provides. You receive a glass of wine with dinner (but they have to explain: only one!). Headphones are charged for 3 Euro. The onward boarding pass (Air Berlin flight Air Berlin plane) from Abu Dhabi to Phuket has to be picked up personally at Etihad counters in Abu Dhabi as Air Berlin cannot issue them - in Berlin! Overall - if cheaply priced ok. If expensive definitely not.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Wisniewski","Philippines","2012-05-02","FRA-TXL. The check-in area was nice and fast. The plane was in good shape left on time and they served a snack. Flight attendants were very attentive. Upon exiting the plane they handed out chocolates. Would happily fly them again.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Carsten Rossenhoevel","Germany","2012-04-16","TXL-AUH-TXL. Outbound flight to Abu Dhabi very lightly booked. Average meal was served and we got small bottles of water as an extra service. Old seat layout without in-seat entertainment. Return flight was fully booked. My seat reservation had been given away despite the fact I checked in 120 minutes ahead of the flight. The aircraft was fitted with new seats. The new economy seats were disappointing the pocket is too small to even fit an iPad or a bottle of water; and the passenger behind me used the touchscreen like a woodpecker waking me up every time. Before departure the crew told passengers would have to enjoy the entertainment system without sound. The sun started rising but there was no effort to close the window blinds. As promised the crew mercilessly started serving breakfast 120 minutes before landing. Again loud announcements that woke everyone up. All in all an unpleasant experience.","","","Economy","","4.0","3.0","2.0","3.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Todica Felix","Canada","2015-03-23","Despite other reviews I was very happy using services of Air Canada Rouge. Travelled March 8 2015 to March 15 2015 Toronto to Honolulu round-trip. Very good impression of them I'll use their services again for sure. The inflight entertainment was very good 120V plugs is excellent. Entertainment software work great for Android devices as well. Very friendly team on board excellent take off and landings.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Anna Borys","Canada","2015-03-23","I flew from YVR-HNL on March 6th and was assigned the one lonely seat right at the back of the plane in row 51. I asked the gate agent politely if there was any chance he could move me up. He was helpful and moved me up to Row 21 where there was an empty seat. The in-flight entertainment was ok for the 6+ hours flight enough to get me there (because I can't sleep on planes.) I was also starving halfway through the flight but wasn't interested in pay $13.50 for a wrap so shelled out the $4.50 for pretzels and hummus as there was no free snack offered to go with my Diet pop. My flight from HNL-YVR was cancelled. I had checked in online already but when I got to the airport (2 hours before take off) I noticed the lines at the ticket booths were not moving at all and there was an already overall miserable feeling mulling about between the guests. I overheard someone say the flight was cancelled. I never even received a notification regarding this fact until it was close to boarding time. There were already guests checked through bags checked and they were told to come back through security to the ticket booths so they could be assigned a hotel to stay at overnight. Our aircraft never showed up due to ""mechanical problems"". It wouldn't be departing until the following day at 1.30pm. All connecting flights in Vancouver to my final destination (Winnipeg) would've already been long gone so I would've been stuck with an overnight in Vancouver the following night. I was flying alone however the rest of my family was on a WestJet flight scheduled to leave 15 minutes after my flight was supposed to take off. I asked the lady at the ticket counter what my options were and if she'd be able to help get on the WestJet flight instead. She kept blowing me off telling me there was nothing she could do nor did she seem like she was willing to help me in anyway. The lady at the Westjet counter immediately took all information and got me on the flight with no problems. Needless to say Air Canada Rouge definitely disappointed me big time. No wonder the flight was ridiculously cheap!","","","Economy","","6.0","2.0","2.0","1.0","4.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Judson","Canada","2015-03-23","Took a flight from Toronto to Las Vegas yesterday. Scheduled departure was 8.40 am. At 9.00 they announced they were a bit behind and a plane was being towed to the gate. 45 minutes later still no plane and an announcement we're delayed to 10.30. At 10.30 an announcement they're still waiting on an aircraft and we can present our boarding pass to a few restaurants in the terminal for up to $10 worth of food and drinks. At 11.30 a plane arrives and we get boarded by 12. At which point they announce that the pilot and co-pilot have logged too many hours and we are waiting on a new crew. The new pilot arrives by 12.30 and tells us our plane was delayed because it had to be tested after getting overnight maintenance. She announces the co-pilot will be there soon. At 1.00 they announce that they need to reboot the computer system and we will be leaving shortly thereafter. By 1.30 the co-pilot and everyone seem accounted for but wait! We now have used so much fuel we need refuelling. We finally got underway at nearly 2.15 after waiting to refuel. This airline is a complete joke. As a Canadian I am embarrassed that they call themselves our national airline. All of these delays occurred after being forced to wait in Pearsons 'cattle pen' lounge for getting into Customs. We finally left at the same time we were scheduled to land. Numerous people on board missed connecting flights but the crew didn't seem to care. As an aside the crew seem very young and inexperienced and not well trained in how to handle these extreme flight delays with customers. If I could assign zero stars I would. The whole process was beyond frustrating I will always choose to fly via other airports and carriers when not forced to take Air Canada for work.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Mauer","United States","2015-01-19","Weather delayed Montreal to Toronto flight on 01/04/15. Air Canada did nothing to rebook missed connections for people. My husband spent 2 hours on hold finally got to speak with an agent and walked her through the booking process because he had already found a flight with an open seat she was amazed there was even a seat on the plane. He started the 3 hour drive to Minneapolis where the Toronto connection was bound. 2 hours later Air Canada cancelled the flight from Toronto to Minneapolis with no explanation - and it wasn't weather. Worse yet they made one or two garbled announcements and that was it. My wife and the elderly lady she tried to assist were finally told they could only leave the secured gate area with an escort through locked doors gee guess Air Canada gate agents should have mentioned this when they cancelled the flight and told everyone waiting they would have to leave the gate area. Rude gate agents no directions on what to do to rebook just left their stranded passengers to figure it out for themselves.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ahmad Nadim","United Kingdom","2015-01-19","In July last year my wife and I travelled from Manchester UK to Toronto. Queuing for check in: I am a wheelchair user. I don't demand it but most airlines let wheelchair users join a fast queue for Check in. I don't demand it but have to say that it is a polite gesture this polite gesture was missing with Air Canada. Check in: was chaotic with long queues and check in staff seemed all over the place. It took us almost 1.5 hrs to reach the check in counter only to see that half the check in counters were not even open. Boarding: As we arrived at the boarding gate and were showed boarding passes we realised that me and my wife had been allocated seats a few rows apart. To the credit of airline staff they quickly sorted this out and put us in premium economy. Although they told us that we will have to pay for the entertainment and food but once we were on board they did not charge us. Arrival in Toronto: Because I need assistance to get on and off the plane I have to wait until everyone has gone. Usually it takes 5 to 10 minutes but this time it took over 45 minutes for assistance to arrive because no one knew that a passenger needed assistance to disembark the plane. Please note that I had requested the check in staff in Manchester twice to make sure that people know in Toronto that I will need assistance. Luggage collection: Upset and frustrated we arrived in the lounge to collect our suitcase. Everyone from our flight had collected luggage and gone. No carousel information was available. First we tried to look for our suitcase and then I found Air Canada customer service counter and queued to ask which carousel our suitcase would have arrived at. All of this took another hour and half almost but still no staff was available to help. Eventually we found our suitcase near one carousel. This was the first time we travelled with Air Canada and will be the last.","","","Economy","","2.0","1.0","2.0","3.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Sharp","United Kingdom","2015-01-19","Flight 7th Jan 2015 Heathrow to Vancouver 14.25. Terrible service waited over 2.5 hours before being offered a drink only offered two drinks in total for 9 hour flight staff were unfriendly. Food very average in flight entertainment poor. Terrible. Would not recommend to anyone.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Prevoo","United Arab Emirates","2012-04-09","Flight from Abu Dhabi to Phuket return. Codeshare with Etihad. Inflight entertainment zero seats small and service very mediocre. After serving an average meal the crew disappeared. On a 6-7 hour flight one would expect them to serve at least water between the main meal and the turkey/cheese roll before landing.","","","Economy","","5.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","E Francke","Switzerland","2012-04-01","TXL-ZRH-TXL weekly. Most of the time very punctual crew not always friendly but watch out if the flight is late in into TXL on Friday evenings. Only passengers with connecting flights can disembark. I do have a gold card with AB as did several of the people next to me but still we were hindered in getting out by a loud FA. So far I have always booked them as they are cheaper than LH or Swiss but I will definitely review that.","","","Economy","","6.0","2.0","2.0","4.0","2.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Seamus Moran","Germany","2012-04-01","Flew Berlin-Frankfurt which was fine. On the return Tel Aviv-Berlin. Flight delayed by an hour. No hot food just a sandwich - I expected a lot more on a medium haul flight. Staff were a bit rough around the edges and wore an awful black uniform. You had to pay 3 Euros for headphones to listen to the inflight entertainment. Money was the main motivation to fly them but not the overall service. Fine for short-haul but not for medium haul. The flight itself and landing etc were fine.","","","Economy","","6.0","2.0","3.0","2.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Nenadovich Christine","Canada","2015-03-23","AC 1808 YYZ-SXM Jan 31 2015. AC 1809 SXM-YYZ Feb 21 2015. Having read all the reviews was prepared for the worst. And it was worse than the worst! Yes we were one of those that paid for pods from YYZ to SXM a year in advance only to be rouged. But the lack of any refund for business class airfare difference was moot compared to the horrific service. I felt like I was in an airplane where children were playing flight attendants. Sloppy attire stroppy attitude no respect  ridiculous service. Lets not even talk about the antiquated offerings on the iPad. I like Air Canada proper but when booking future flights will avoid the ""red check mark"" indicating a flight operated by rouge. West Jet you have earned new clients for our yearly trips to Anguilla via SXM!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Campbell","Canada","2015-03-20","We recently flew from Honolulu to Vancouver on the red eye - not because we chose a red-eye but unless we flew to Alberta we did not have a choice! This was easily the worst flight my husband and I have been on. The same issues noted on previous reviews existed - cramped seats old shows/movies minimal cabin service inconsistent temperature aisle space must only barely meet standards reading lights not working (quote from an attendant ""working reading lights are not an airline safety requirement"" which was the response I got when I finally tracked down 2 attendants who initially both said they would check out why the lights weren't working or get me a mobile reading light and who never got back to me). We have decided to use our remaining Aeroplan miles on non- Air Rouge flights and then book with Westjet or US airlines for future trips. In addition to our recent negative experience another consideration to drop Air Canada was an Air Canada employee on a previous interaction said that no one likes Air Rouge but do not expect Air Canada to make any changes. Why would one stay with an airline who doesn't value their economy customers. AC would have to make some significant improvements to show that they actually care about customers to have me even consider flying with them in the future!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Persons","Canada","2015-03-18","I flew yesterday on Air Canada Rouge and expected only the worst from the angry reviews I've read. I've heard there was little to no leg room a terrible in-flight entertainment system and even worse customer service/delays. But none of these appeared to be true on my flight. First of all you can pay a little more for extra leg room and by doing so you get more room than you would on the main line. People may complain paying extra is ridiculous but if they're that concerned about not having enough room it's probably worth it. For the in-flight entertainment it was pretty weak. There are no longer TVs on the back of every seat like there are on the main airline. You can access it on your laptop tablets and phones but the content is limited and outdated. What I did and what I recommend doing is renting movies on your laptop or tablet or whatever prior to the flight so you can watch those without hassle. In regards to the delays I flew on Air Canada Rouge both ways and I didn't experience any delays either way. In fact I found they were quicker than the main airline. The one thing I do mind about the new charter airline is the in-flight entertainment. Oh well I guess it's the way of the future.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ivan Dzhur","United States","2015-01-19","I flew from New York LaGuardia to Winnipeg via Toronto on December 22nd and return leg from Winnipeg to New York LaGuardia via Toronto was on January 9th. First check-in at LaGuardia was a nightmare long queues and no staff. Some of the customers complained to Air Canada agent and her reply was ""you should be happy for what you have"". Boarding was chaotic and plane departed 50 min late. On the way back boarding in Winnipeg took about 45 min because flight was full AC staff had to check in many bags into the hold of the aircraft. We departed 25 min late and arrived into Toronto 15 min behind the schedule. On the better note clean planes good legroom and awesome cabin crew who were attentive and kind to passengers. Checked in luggage arrived on the baggage belt within 15 min of our arrival.","","","Economy","","6.0","4.0","5.0","2.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","W Jacob","United Kingdom","2015-01-19","Living in Canada one must either fly with Air Canada or West Jet domestically and have to use one of them for the first part of any international flight. Air Canada never fails to disappoint with their service it is dismal to say the least. They charge for everything from earphones to food on domestic flights. Food on international flights is also poor. I recently had breakfast on Thai Airways Singapore Airways and Air Canada. The meal was almost identical in all three instances but the portion size and taste was significantly better on Thai and Singapore. The dinner meals on Air Canada were also less than impressive compared to the Thai and Singapore. On more than 1 occasion my personal TV didn't work properly and flights nearly always depart late. I have flown nearly all types of Air Canada aircraft (787 777 767 A321 (A320) A330) and while their larger aircraft are comfortable their older smaller aircraft are uncomfortable. In the event there is a problem and you need to contact someone be prepared to be put on hold for at least 1 hour. The last few times I have called 60 minutes was the quickest I was able speak to a human.","","","Economy","","5.0","2.0","3.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Bryndon Davies","Canada","2015-01-14","I booked 3 full fare flights to Cabo San Lucas on line at aircanada.com. Air Canada changed my direct flight from Cabo to Toronto twice prior to my departure. The first change had me stopping in Houston for a layover and then on to Toronto. Clearly not what I paid for. Shortly after that flight was changed routing me through San Francisco on a 'red eye' that had me arriving home Monday morning at 5.55am. I was to arrive home on Sunday evening but finally arrived home on Tuesday morning at 10am after they had handed me off to United who simply overbooked my flight. I contacted Air Canada for assistance from Mexico three times but they simply weren't interested. I truly wish there was real competition in the Canadian Airline industry so that I could avoid Air Canada in the future.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Hans Roloff","Germany","2012-04-01","DUS-MIA on A330-200. Unacceptable business class seat same as 6-8 years ago on LTU Airlines. They may call it ""economy plus"" but it has nothing to do with international long distance business class. IFE ok FA - only men - friendly but lack professional skills. Food below business standard just ""superior economy"" - same for drinks. Flight departed 40 mins late - no explanation given. Luggage delivery at MIA airport ok.","","","Business Class","","3.0","2.0","4.0","2.0","0.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","John Bowery","United States","2012-03-09","Düsseldorf to Vancouver. Our flight was delayed by 11 hours! Air Berlin did not offer passengers any compensation for the delay not even a meal coupon or a coffee. Onboard staff were also rude. They did not offer any explanation for delay when asked. The seats were relatively comfortable but the meals were below average. The overall quality is that of a typical budget airline. The worst customer service experience I have ever witnessed.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Shepherd","Germany","2012-03-07","Trip from Rome Fiumicino to Frankfurt. Due to 'technical issues' was forced to return to the airport twice and then rescheduled the following day. Staff were extremely unhelpful during this ordeal. We sought a flight with another airline the following day. Air Berlin have not been helpful since this endeavour in responding to enquiries.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Atkinson Tom","Canada","2015-03-18","I'm sitting at the airport waiting for rouge 1849 to leave. It was supposed to leave at 6.20 its now 7.15 and everybody is milling around the Rouge desk waiting to see what will happen. Typical AC.","","","Economy","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Johnson","Canada","2015-03-18","I had no idea what Air Canada Rouge was until after I had booked. We found a good deal online from YVR to HON for spring break so booked. Flight was on time leaving YVR and aircraft seemed clean and tidy but seats were a bit cramped in terms of leg room and elbow room. The flight attendants were all very friendly and bubbly as one would expect from new grads - I liked the attempt to look trendy with the uniforms. What was disappointing though for my two young children was that there was no in-flight entertainment. It would have been helpful to know that one needed the iPad app ahead of time. Also disappointing the lack of good available - you would think Mac and cheese would be the obvious to stock up on this flight. What was extremely disappointing was to find out the day of checkout was that our 10.15pm flight had been delayed by 4 hours. What was even more aggravating was to find out through 3 further emails that our flight was delayed even more. The final straw that broke the camel's back was to check in and then find out that our flight would be delayed 7.45 hours. So here I am sitting in Honolulu airport writing this in frustration at 4am because I can't sleep and have two exhausted children on hand. Had we known this earlier we would have just booked a hotel room. What I find insulting is the airline's idea of compensation for this is $10 meal vouchers - what a slap in the face. On top I find it ironic that the airline is 7.45hours delayed which is just under 8 hours on their website for which they would provide accommodations for. I'm sitting here in the airport probably with 100+ passengers looking as exhausted and frustrated as I am and probably thinking the same thing - never again. As I peruse the Internet wish I found this website earlier as I hear this is not the first time this has happened.","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Baker","Canada","2015-03-17","Flight to Tampa from Toronto return in mid-February: 2 adults in ""premium rouge"" 6 adults (one over age 80) and 6 children in economy. Attendant in Premium was pleasant and helpful food okay but seats very uncomfortable. Economy was hot and stuffy attendant was surly ran out of food to purchase had to pay $60 for iPads for the children. Definitely not recommended for family travel.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Melva Isherwood","Canada","2015-01-14","YYZ to BGI return were both excellent flights. Attentive service great food snacks and lots to drink. The flight attendants were constantly replenishing whatever we were drinking. Flight to BGI was delayed two hours for de-icing but I just lay back on my fully flat bed. Coming home the weather was better so there were no delays. The lounges were good too as we enjoy the lattes at the Toronto lounge. The Barbados lounge is a bit more sparse but thankfully the air conditioning was not cranked up this time.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Tigg","Canada","2015-01-14","YYZ-FRA-YYZ Business Class outbound on Lufthansa 747 code share which was a joy of comfort pleasant personable and attentive crew and with excellent catering and wines and return on Air Canada 777-200 with a sullen senior crew who greeted any request as a seemingly huge imposition and who disappeared at every opportunity when not dishing out the insipid catering. How this airline gets four stars and boasts about it is beyond me.","","","Business Class","","5.0","3.0","3.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Yu","Canada","2015-01-14","Flew from Calgary to Narita before Christmas 2014 on a 767 economy. Food was horrible! Came back on a 787 to Vancouver. After 10 days in Japan I actually found the food on 787 to be good. Controls on the armrest are sensitive to the point of annoying. Slight elbow movement may trigger the entertainment screen to shut off or the overhead light to turn on or off. I usually put my carry-on with fragile stuff in front of me after seeing how they shove in the huge carry-ons with force. Should consider restricting the seat incline to a smaller angle. It's not fun have a seat in front of your face during a 10-hour flight.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","V Ladhani","Germany","2012-02-25","HAM-MUC-HAM: B737 700 and A320. Flights were 85 and 50% full on respective legs. Passengers greeted with unmotivated and crew giggling amongst themselves. Aircraft's clean enough and service friendly. Soft drinks and chips served. Both flights on time. Recently prices have gone up LH is offering cheaper tickets. I think its time to upgrade to LH.","","","Economy","","6.0","3.0","4.0","2.0","0.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Douglas Jentzen II","United States","2012-02-08","JFK-DUS. Flight boarded on time. Crew very hospitable and friendly. Served dinner an hour after take off meal tasty by airline standards although portions could have been a bit bigger. We were given a choice of a complementary cognac or ice cream for desert. Free beer and wine. Seats average or slightly below in terms of space and comfort. Breakfast was of a traditional German type - cold cuts and fruit. Flight crew bilingual some even spoke a handful of languages. IFE was the antiquated overhead CRT monitors. All in all a pleasant experience.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Karim Lankarany","Germany","2012-02-07","BER-MIA nonstop service. Old A330-200 from LTU - seats do not fully recline but not a big issue for me personally. Lots of space. IFE very old small personal screen films shown nonstop not really usable. Supposedly with AB joining One World seats and IFE in both business and economy on longhaul will be replaced step by step. Very friendly service 2 flight attendants for business cabin. Very good food with three meals. Plenty of drinks. Flight on time. Crew provided lots of information during the flight and also about immigration process. Air Berlin really needs new planes and/or refurbish its longhaul planes to compete with other major carriers. If they do AB offers very good value for money.","","","Business Class","","8.0","4.0","4.0","5.0","2.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Hulse","Canada","2015-03-17","I just returned from Honolulu through Vancouver to Calgary. The flight from Vancouver to Honolulu was okay. It was on time and I brought my iPad and had the app downloaded so I could connect to the entertainment system. Although the movie selection and TV selections were pretty old. I'm talking '80s '90s old and those are the ones outside ""vintage"" selections. Thankfully I found a couple of things to watch. The inflight crew were pretty good to Honolulu and the plane seemed clean. I was in the economy cabin on the way to Honolulu but decided to upgrade to Premium on the way back because I hate late night flights. Thank goodness I did. The return flight from Honolulu to Vancouver was delayed by four+ hours so at least I could go in the United lounge for a few hours. We left Honolulu at 2.30 am so there went my connection to Calgary. The crew in Premium were pleasant but young and inexperienced. One flight attendant was talking at full volume to her co-worker behind the curtain. A) It's the middle of the night and she should be quiet so people can sleep. B) There are things your customers shouldn't hear. Our compensation for the delay was food vouchers (hilarious because the Honolulu airport pretty much closes up after 9 pm - thankfully United's lounge stayed open late for those of us in Premium). The other compensation was a discount code for our next AC flight. Thankfully Air Canada rebooked me in Vancouver for my flight home to Calgary (although the agent made it seem like that was a big deal for them to do) and I wasn't too out of sorts. But from other comments it looks like the Honolulu flight out of Vancouver is delayed regularly. No more Rouge for me unless there are no other options.","","","Premium Economy","","4.0","3.0","3.0","2.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Sherry Robinson","Canada","2015-03-17","I flew AC Rouge Feb 21st to Phoenix and return. We were 1.5 hours late taking off. They said it was because they were waiting for people to get through customs but why should we reward people for being late and punish the people who left on time to get through customs. Rouge's website states you only need to be there 90 minutes before your flight this is wrong you need to be there at least 2-2.5 hours before to get through customs. Arriving late in Phoenix they had us waiting at the wrong carrousel for our luggage and never did tell us. Onboard entertainment is non existent you have to bring your own. The TV and movies on the Rouge app are so old you cannot find anything to watch. On return flight we were 30 min late leaving. Arrival back in Toronto we waited for over 1 hour to get our luggage. I will say that there is one thing they do well. Their booking online their online reminders and online booking for your meals - (just remember you have to show the flight attendant your ticket that you have prepaid for your meal.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Rideout Karen","Canada","2015-03-17","We left Calgary on a Rouge flight to Vegas. It was a launch of the new Rouge ""service"" but it was anything but! There was not enough space to open my book so that I could partake in the only source of entertainment available to me on the flight. I could not download the Air Canada app in time to use my iPad and to rent one would be $10. Paying for all checked luggage coupled with no space entertainment or snacks made for the worst flight of my life!","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M LaPrairie","United States","2015-01-14","YOW-DCA on an RJ. Seat 1A (single cabin). No lounge access in YOW for US-bound passengers but was allowed to go through security to the AC domestic lounge. Very nice lounge with great view of the airfield good drinks and food (salads soups rolls snacks). Check-in agent for US departures for Star Alliance gold could not have been nicer or more obliging phoning around to see if I could use the domestic lounge. Flight delayed about 50 mins due to late arrival of the aircraft. On board the one FA was very nice and efficient. Captain kept everyone updated.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G Patton","Canada","2015-01-14","Yesterday I flew from London to Toronto on a Boeing 767 which is basically a lovely plane. My complaints about this flight which apply to every Air Canada flight I've taken in the past few years are principally about: a) terribly uncomfortable seats and b) the lousiest food anywhere in the air. a) Seat comfort. Who on earth designs a seat that is so short that it puts unbearable pressure on the middle of the back of one's thighs? And this wasn't a Rouge flight either but a mainline experience. Why do they torture us with seats that are so close together that our knees are grinding against the seat in front? I'm a very average sized person - 5'10 and 170 pounds - so there is no excuse why the seat should not be comfortable. And let's not even mention the fact that the available tilt is about 4 inches from front to back with zero lumbar support. b) Long ago back in the 70's when I was a university student I used to wonder why the cafeteria food was so terrible when Air Canada could server a very decent meal at 35000 feet in a pressurized aluminium tube. In those days I routinely asked if they had any leftover meals on transatlantic flights because the food was actually quite enjoyable. Not any more. It's just awful. Virtually inedible except when one is starving. And yesterday's flight was the very worst. Recently I had the opportunity to fly to from and around Central America on the Colombian airline Avianca. Although the aircraft themselves weren't new the in-flight experience and especially the food was exceptional. The difference between the food service on Air Canada and Avianca is night and day. Avianca has delicious food and interesting menus served with a smile. Air Canada has heated cardboard served reasonably efficiently but without any enthusiasm by flight attendants in dowdy uniforms. I'll be looking for alternative carriers to Air Canada from now on. Among North American airlines Delta gets my vote at the moment.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Hoare","Canada","2015-01-14","Flew to the UK on a new ""Dreamliner"". Should be renamed a Squashliner. Air Canada has to be congratulated for cramming more seats into this aircraft than ever before. I paid a premium for the extra legroom seats behind business class. The aisle seat is placed right in the centre of the entry to the aisle of business class. This results in constant crashing of the food and beverage carts into the seat even though the new carts are narrower than those used on other aircraft. If the video screen which is in the armrest is used the situation is even worse. everybody trying to negotiate their way through the aircraft hits the screen. The crew were excellent and very aware of the problem of overcrowding on this aircraft. The 787 is a nice aircraft quiet but not comfortable in the Air Canada layout.","","","Economy","","4.0","2.0","5.0","4.0","3.0","","","2.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Lars Pedersen","Denmark","2012-01-31","Las Palmas to Stuttgart Jan 29 2012. Excellent service flight on time good food. Ordered breakfast online and received a nice and fresh sandwich on the side. Served refreshments 3 times during the 4 hour flight. Average pitch showed a movie on the overhead screens.","","","Economy","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Bernhard Schmid","Switzerland","2012-01-25","I have always been extremely satisfied about Air Berlin services within Europe so I booked a flight to Bangkok. Unfortunately and amazingly the cabin quality was worse than in all major airlines which I have used before. Very little leg space poor food no individual entertainment system outbound but very good system inbound. The good thing: Very punctual!","","","Economy","","7.0","2.0","3.0","2.0","5.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Mark Hurter","Switzerland","2012-01-23","ZRH-TXL-BSL. Booked flights for a great price and paid for second row seat and had hand luggage only. Both time outside the Terminal in minutes. Service was friendly. Free Sandwich and soft drinks. Good value for money and way ahead of low-cost carrier. Internet Check-in fine as well. Overhead screens for short haul.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Piper","Canada","2015-03-17","We flew Air Canada Rouge on a red eye from Honolulu to Vancouver on December 15th. We had booked the flight on Air Canada and were moved to Rouge without consultation. I have always maintained that while the staff on the ground were neither helpful nor happy the staff on the planes were brilliant. This was not true of Rouge. It was reminiscent of flying Ryanair but more expensive. The seats were unbelievable narrow with next to no leg room and I'm only 5'2. The elbow rests were small as well. The lights on each side of the aircraft were not turned off even though it was a red eye. We asked the staff who told us that the lights had to remain on as a safely concern because the reading lights weren't working. We weren't able to get a logical explanation as it seemed absurd that the reading lights would have anything to do with safety. At about 1 am the seatbelt light was turned on and an announcement was made to do up our seatbelts. The staff than walked down waking every covered up customer up to ensure their seatbelts were fastened. While I appreciate the safety factor I question the need to wake up every customer in the middle of the night. They offered water once during the flight. No other drinks were offered unless you wanted to pay. They also came around and offered food for pay; no snacks were offered. We're not sure what they did with all their time. We had spoken to an attendant on a previous flight who advised us that none of the existing crew members had been transferred to the Rouge line and that they were paid less. It showed in every aspect of this flight. We have been flying AC for years despite our but our ongoing problems getting off the ground because we maintained that once in the air Air Canada was excellent. This is not longer true. Our relationship ended on this flight. We will not be flying Air Canada again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Lougheed","Canada","2015-03-17","I flew Air Canada Rouge and was appalled at how cramped the seats are. They are narrow and so close to the seat in front I don't know how a tall person could even fit their legs in. Or travel for longer than the 3 hours I did. Not comfortable. The flight attendants were very friendly and competent.","","","Economy","","5.0","1.0","5.0","2.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Bernstein","Canada","2015-03-09","I was legitimately quite concerned flying AC-Rouge from OGG-YVR on an overnight flight this past February. Reviews of dirty planes incompetence and no seat room had me lamenting my end of my vacation (more so) than usual. I am 6""4 most planes have a lack of room for someone of my height. I had built Rouge to be this awful thing after all it's transport how bad could it be. Honestly it wasn't horrid. Granted I had this flight through points I would be furious if it was purchased full fare for business. But as a leisure airline overnight where most passengers are sleeping it did the trick. I did not have a premium seat or exit row. Yes it was tight but I fit in there ok seems to be a theme most flights I'm on have little to no leg room this felt no worse. The entertainment system was moot as it was overnight. Cabin was quiet well served (yes those outfits are idiotic) and I think they know it too. But overall it was not the horrid experience I would have expected.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tim Piper","United States","2015-01-14","My wife was scheduled to fly from Montreal (YUL) to Toronto (YZZ) and then connecting to Minneapolis (MSP) on 01/04/15. Weather and de-icing delays kept passengers in the plane for over 3 hours waiting to depart from Montreal. She missed her connection in Toronto. Air Canada took no action during the 4 hour delay to rebook anyone who was going to miss their connecting flights. In the meantime AC's ""customer service"" number was continually busy. Stayed on hold for another 2 hours and finally got through to a booking agent. Got my wife rebooked for a later flight out of Toronto to MSP and wondered why this wasn't being handled internally by Air Canada. I notified my wife and she was able to check in and get to the gate in plenty of time for the later flight. I had a 3 hour drive to Minneapolis to pick her up. Just as I was getting on the interstate she text me saying that AC said there would be a slight delay but that it would be short. Halfway to Minneapolis I got another text saying that AC had cancelled the flight without explanation and were providing no assistance to stranded passengers. The gate agents were rude and simply told people they couldn't help them and that they would have to leave the gate area. What they failed to tell the stranded passengers was that they couldn't leave the secured area without assistance from AC or security. It was just by pure luck that my wife stopped an agent from another airline who explained that the passengers would need to be ""let out"" through a locked door so they could return to the ticketing area and start the entire process of booking a flight over again. Flights get delayed and cancelled that's just the way air travel has become. However Air Canada's total lack of regard for their passengers well being after a flight is cancelled was echoed by everyone flying Air Canada. The rudeness of the gate agents after the flight was cancelled and the empty promises of booking agents to assist stranded passengers was unparalleled. When the passengers were finally able to get to the ticketing area for Air Canada there were five queues with five functional computer terminals there were hundreds of people waiting in the five lines - but not a single Air Canada employee to be seen despite Air Canada's promises of assistance.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Kumar","United Kingdom","2015-01-14","LHR to YYZ on 12 Dec. The flight was 4.5 hours late food was awful and then to top it off my luggage was left behind at LHR. Return trip was just as awful with the standard cramped seats and to top it off they messed up my meal (dietary requirements) not once but twice. The meal was given to the wrong passenger and when I spoke to the flight attendant all I got was an apology that they did not have anything else to offer. Then they repeat the mistake again during snack time. If it weren't for the virtual monopoly on the LHR-YYZ I would not be travelling with AC ever again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Constance","Canada","2015-01-11","Air Canada continually disappoints. Their loyalty program is worthless unless you want to cash in your points for a flight with 3 connections and even then you still have to pay $500 in taxes and fees along with your points. Flew to Jamaica on AC Rouge as part of a vacation package. Worst plane ever nice flight attendants that had to deal with the airlines inability to properly stock food and beverage (they ran out of everything about a half way through the service so half the plane had nothing to eat). Both outgoing and return flights were an hour late in arriving. Other than some of their non Rouge planes being nice and the entertainment in those planes being pretty solid there is not much good to say about this overpriced airline and their ability to deliver flights on time and in a satisfactory manner.","","","Economy","","3.0","2.0","3.0","1.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","E Rudel","United States","2012-01-20","December 23rd 2011 my teenage son and I travelled from JFK to TXL. Everything was smooth staff were friendly and accommodating. Their service and the quality of food and drinks was outstanding - we couldn't have asked for a better start to our vacation. We experienced the same on our way back on New Year's Eve they even served complementary sparkling wine to ring in the New Year.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Ramirez","United States","2012-01-13","Berlin-Dusseldorf and Dusseldorf-Miami and Miami-Denver with American Airlines Jan 6 2012. We had a 5-month-old infant with us in Berlin the crew spoke little English so when we asked for 'deliver at the gate' tags for the baby's stroller they checked in the stroller as regular baggage all the way to Denver. In Miami we had a 6-hour layover and nothing to put the baby in. From Dusseldorf to Miami we didn't get a bassinet for the child as they supposedly were all booked. However when we walked around the plane it turned out that only one was in use. We ended up sitting in the last row by the restrooms where seats could not be reclined. We struggled to accommodate the baby for 10 hrs 40 mins. The crew was unpleasant when I asked for hot water to warm the baby's milk. I would not recommend Air Berlin.","","","Economy","","3.0","1.0","1.0","3.0","4.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Casertano","United Kingdom","2012-01-11","Staff unfriendly and impolite they were eating during our conversation at the front desk. I had a flight from London Stansted to Verona they cancelled it without informing me because I booked trough Edreams. I had been waiting for 5 hours at the airport no information displayed no apology and I had to pay the transport from Stansted to Gatwick. I tried to complain with the customer service via email but no reply at all.","","","Economy","","1.0","0.0","0.0","1.0","0.0","","","0.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Erik Boch","Canada","2015-03-09","Toronto - Nassau Sept 23 2014 and Jan 14 2015. AC 1816. Nassau-Toronto Jan 28 2015 AC 1817. First point I'd like to make is that I'm a long-time dedicated Air Canada customer. I fly about once a month on business and 3-4 times a year on leisure. I'm 6'4"" - Rouge simply doesn't work. Rouge has managed to reach a new low in comfort. I don't need a lot of extras when I travel just a minimum amount of comfort. Really just boils down to a decent seat and some reasonable legroom. Whenever I travel now I avoid Rouge. Sorry Air Canada you've lost a dedicated customer.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Belanger","Canada","2015-03-09","First time flying Toronto to Jamaica with Air Canada rouge and never again will I fly AC Rouge. I will be cancelling my Visa Aeroplan and start using Adventura. The seats were so uncomfortable I had to roll-up my husbands sweater and stuff it behind my lower back. Having to use tablets to view movies etc is a real pain. Trying to eat and view / hold your tablet is difficult. Plus the TV shows are old and movies are old as well. Low budget airline at no discounted cost.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Val Rantis","Canada","2015-03-09","We flew from Vancouver to LA on Rouge. I had no idea what AC Rouge was. I was not particularly looking for a cheap flight just a way to get to Quito Ecuador in a reasonable amount of time. Unfortunately we have to fly back to Vancouver the same way. I will spend 2 days getting to Quito the next time rather than fly Rouge again. The kids attending to the flight were polite but obvious ""newbies"". The seats were absolutely not acceptable for normal weighted/heighted people. I am not sure my seat even had padding in it at all (I weigh 128 pounds) and my husband's knees were pressed hard against the seat in front of him (he is 6 feet tall). I always feel a little nauseous when travelling and there was no dispenser for air at all. Some of the seats were not aligned so when you put your feet under the seat in front of you you are sitting at an angle. We then switched to Avianca in LA to San Salvador Avianca again to Quito and Tame to Cuenca. What a world of difference! Air Canada needs to look at Avianca and Tame to see how to run an airline and treat their passengers! We will go out of our way to not fly Air Canada Rouge again and we will be telling all of our travelling friends to steer clear of Rouge and Air Canada altogether if at all possible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Napier","United Kingdom","2015-01-11","Belfast - Montreal return. A rather unpleasant experience from start to finish. Best part of the trip was the flight to London only because that was on a codeshare flight with another airline. Air Canada flight from London to Halifax was on an old and dirty 767. Crew were rude and didn't have time for customers. Entertainment system dated and food was well below par of other airlines. Halifax to Montreal on a E175 and crew did bare minimum to pass their time onboard and again were just as unpleasant as the previous lot. My luggage got left in Halifax even though I had a 3 hour layover was reunited with my bags 2 days later with no apology offered when I returned to the airport to pick up lost luggage. Return flights were no better. Customer service and even customer interaction at the airport and on the aircraft isn't their strong point. I am heading back to Montreal in a few weeks time Air Canada are the cheapest but I have booked more expensive tickets via another airline so I can avoid flying Air Canada.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Lawrence","United States","2015-01-05","Our fight at YYZ was originally delayed 35 minutes. However when the plane never arrived it was bumped to a 1:25 minute delay. After everyone boarded the plane there was an additional 25 minute delay to upgrade the computer system with landing information about our destination. We were offered free $3 earphones for the inconvenience. I normally wouldn't write such a negative review based on one experience but this is after being silent for several similar past experiences.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Christopher Walden","Canada","2015-01-05","Flew YVR - LHR - YVR in Executive first. The so called new suite on Air Canada's Boeing 777 on select routes only must be one of the worst business class seats ever designed. I was seated in 2D. When you first arrive at your seat you think that you have plenty of space. However once seated you soon feel very claustrophobic. The large arm rest on the left is made up by the very small armrest on the right which puts you very close to your neighbour. Just sitting normally ones left arm/hand naturally rests on the seat controls so without warning your seat starts moving. The tray table has a 3 phase deployment which could only be done by cabin crew. All passengers battled. Your seat can only be upright or flat with no in between settings. When flat the massage function on my seat would not turn off. It would only turn off when upright. When flat your feet go under the seat in front leaving no room to move your legs around. It's like laying in a coffin. There is no ground area for any luggage and no space for your duvet or pillow (which you are not allowed at your feet for take off / landing). All in all a very badly designed seat. I wasn't a great fan of the previous pod system but it is far better than this current design. I would rather have flown BA even with the backward facing seats. Service was good and the staff cannot be blamed for the tools they have been given to work with. I have had better comfort and sleep traveling in Economy.","","","Business Class","","6.0","1.0","5.0","4.0","3.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Bridgeland","United Kingdom","2012-01-09","My wife and daughter flew Thailand to UK via Dusseldorf. The flights were ok though connection was missed in Dusseldorf due to late departure. No information given to people waiting at Stansted arrivals. Eventually my wife and daughter were put on a flight to Heathrow. The bags did not arrive with them so we had to spend the night near Heathrow and return in the morning. The bags did not arrive so we travelled home to the Isle of Wight. We incurred extra costs for the overnight stay none of which have been reimbursed after repeatedly contacting customer services. I understand these things happen concerning the original late departure but don't expect any help if things go wrong!","","","Economy","","6.0","4.0","1.0","3.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","V Árnason","Iceland","2011-12-05","KEF-DUS-FCO. First time with Air Berlin. Everything went smoothly before departure from Keflavik and we arrived on time in Germany. The seats and sandwiches were ok but I didn't care for the inflight entertainment. Flight attendants were friendly. All in all good value for money.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Eames","Spain","2011-11-25","Alicante to Lisbon via Palma de Mallorca. First leg with AB second leg with FlyNiki. Both new comfortable planes. Pleasant crew. On time. Unfortunately at PdM instead of boarding the Lisbon flight my suitcase went to Frankfurt. However I was very impressed with the speed with which it was discovered and dispatched on the first available Lufthansa flight to Lisbon and was in my hotel before 9am the next morning. Got a numbered seat and a snack all for the same price as low cost companies like Ryanair and Easyjet.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Curran","United Kingdom","2015-03-04","Worst Airline I have flown! Flew AC1854 from Las Vegas to Toronto to connect with AC868 to London. Incoming arrived late into LAS. Incompetent gate staff could not facilitate a quick turnaround so late departure. Late arrival at Toronto and then a frozen cabin door meant that we missed out connecting flight to London. Had to wait 10 hours for next flight. On flight there was No inboard entertainment no food cabin crew barely out of school. What a farce! This was booked as a United Airlines flight. Won't make that mistake again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Stirling","United States","2015-03-04","Quite simply the worst ""business class"" cabin I have ever had the misfortune of traveling in. ""Premium"" class seats on Air Canada Rouge are the exact same size as economy class seats. Flight was one hour late and not properly groomed in between flights. Lots of garbage left on plane. Also heard a couple of elderly people complain at the gate that no pre-boarding was being offered. Once airborne service was non-existent. No meal offered on a 5 hour international flight? Again this is supposed to be ""premium"" class. No blankets. Cabin was freezing. No seat back entertainment iPads were offered that were glitchy and the flight attendant seemed annoyed when I asked for ear buds. I could go on and on. Just a total disaster every step of the way. Air Canada is my airline of choice but avoid Rouge at all costs. I usually only give reviews to companies when it's something positive and the service was remarkable. But Rouge is just remarkably bad. One star.","","","Premium Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","W Jackson","Canada","2015-03-04","I had the misfortune of getting placed on Rouge one year ago on a flight from Toronto to Kingston Jamaica and again this year from Orlando to Toronto. I would simply confirm what most passengers have said in these reviews. Cramped odd entertainment system and all around sub par travelling experience. Reading the reviews made me feel fortunate that my flights were under 4 hours. I could not imagine doing a transatlantic or transpacific flight in one of these planes. I plan to be travelling far more in the next few years and this experience has sent me scrambling to explore West Jet Porter or US airlines.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","V Pinones","Canada","2015-01-05","This is the worst experience I've had I understand it's New Years and its busy which is why I think they should be a little more organized. I will never fly Air Canada and would never recommend it. We came at 3 am to check in for our 6am flight yes we don't get served. Still waiting while they take the Toronto flight. We have been standing and still standing here to check in our luggage. They have no customer services. We have a big group with boxes and carts. We have been told to go in 3 different lines since 2 hrs ago yet still waiting. I would never fly this airline ever again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Lien John","Canada","2014-12-31","B787 AC004 NRT to YVR Dec 22nd 2014 seat 3G. Offered menu choices soon after take off by meal time we were informed that they had run out of the beef option. In Business class no less! My wife didn't want the alternatives and therefore declined to eat. I told the attendant to give the beef to her and I'll have the salmon. The service director explained that even though we were full paying passengers there is a priority system there in terms of menu items. They had to take care of their Elite Super Elite and Million Milers before the others. We found this unbelievable in terms of a company policy. How much can it cost Air Canada to provide sufficient meal choices in J class? As it turned out the beef tenderloin was anything but tender or tasty. The rest of the flight was uneventful the seat was fairly comfortable and converted to flat bed easily. Turbulence prevented hot drinks service but that wasn't anyone's fault. The movie and TV choices were pretty pathetic compared to having just come off a Singapore Airlines business class segment from SIN to NRT. There was no comparison in the level of service the comfort and width of the seat and the meals. In fact when I mentioned this to the AC service director she candidly admitted that she was aware that they did not match up to SQ or Emirates in J class. I felt sorry for her as she was attentive a hard worker and did her best but had to comply with a restrictive mandate working for an airline that has a lot of room to improve.","","","Business Class","","6.0","4.0","4.0","2.0","3.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Christopher Neep","Canada","2014-12-29","Flew on AC 855 from LHR to YVR on December. 22 in economy. Crew attentive throughout flight. Lots of water juice and ice cream between meals. Lunch better than many offerings in other airlines' economy cabins. Wine quality well above average. Air Canada seem to have finally fixed their often faulty IFE system. Plenty of music and film choices though latest film selections could have been better. The downside? Like other airlines Air Canada has reconfigured economy seating with four seats now in the centre section. As a results seats and aisles are very narrow. Not too uncomfortable for a daytime flight but I'd find it impossible to sleep on an overnight flight.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Joerg Boese","Germany","2011-11-11","MIA-DUS Business Class. Boarding quick and on time arrival in Dusseldorf on time. Business class is not comparable to others as the seats don't fully recline. This was more than compensated by very comfortable seats and a seat distance which is quite generous - you can easily step over neighbours seat. Crew was friendly and attentive. In view of the price business class is value for money if you don't need full recline on your seat but favour more space and friendly service.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Glenn Mair","Canada","2011-11-03","YVR-DUS A330 DUS-STN - Q400 DUS-NYC A330 flights all enjoyable. Service friendly and included nice extra touches - candies as you board chocolates as we got off one flight overnight pack on long haul. Two hot meals on YVR-DUS-NYC tasty by airline standards. Seat width and pitch as you would expect. The inflight entertainment was shown on overhead screens rather than PTV on demand. I'll take low fares and great service with limited entertainment.","","","Economy","","9.0","3.0","5.0","4.0","2.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","V Ladhani","Germany","2011-11-02","MUC-HAM A320. Passengers greeted with staff busy chatting amongst themselves. Announcements by pilot in English and German. Seats beside me were dirty. Served salty or sweet snack with choice of cold drinks juice and coffee. Flight landed on time.","","","Economy","","7.0","3.0","3.0","4.0","2.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Brad Snelling","Canada","2015-03-04","I have had consistently good service with them over the last 40 years I have flown with them (and I am not an employee!) AC Rouge is a leisure carrier and not a five star airline like Emirates. You get what you pay for. Granted AC seriously screwed up by replacing out some of their key regular services with Rouge without telling customers. Not cool. That being said this little airline is not bad. The crews while young are actually very pleasant and eager to please. The uniforms are smart and they seem proud to wear them (the hats are a nice touch too. The food was tasty and satisfying. Not super high class but nice to get something that didn't make you gag. The service was attentive and I appreciated the new premium seating in the 767's. My airplane was clean (even after a quick turnaround after a 6 hour weather delay). My only wish is that they had service like Sunwing where everyone got a meal and there was inflight entertainment (even on the screens overhead) for all. Personally this airline is ok to fly for flights that are under 6 hours. Given the limited legroom do spend the money and fly the other classes. They give you more room and more attention. Overall I was nervous flying them after the horrendous reviews but in the end I really had a nice flight.","","","Premium Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Thompson","Canada","2015-03-04","Flew Rouge Toronto to Phoenix 2 days ago. Knew it would be tight but they could put more padding on their seats. After a 5hour flight back was extremely sore. Agree with others the flight attendants appear to have little to no experience. Purchased a business class meal in economy and it took them over 2 hr to collect the tray and plates. My husband had no room on his fold down tray. And when we asked for it to he taken attendant refused. To top everything off because things were so tight we accidentally left our passport holder on the plane and didn't realize until next day. Fortunately got passports back but money was stolen. So try to speak to someone to report the theft and AC states they have no one on the ground in Phoenix as they have a third party. But they don't even have contact numbers to report the theft. Next time will fly either WestJet or Prter with JetBlue.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Novosad Alan","Canada","2015-03-04","I have been flying with Air Canada for many years mostly southern destinations. My last flight last week was with Rouge. Small cramped and dirty. Cabin crew in cheap looking uniforms but service was adequate. My major beef is the seating. After 4.5 hours my legs hurt and my back ached. Is this the best Air Canada can do I hope not. Will look into other carriers that are willing to give me my moneys worth it will never be Rouge again.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Markoff","Canada","2014-12-22","Flew from Toronto to San Jose CR via Houston. Trying to leave YYZ Air Canada could not provide more than one person at the gate and then did not have a flight crew available. The delays were not notified in advance and we could not cancel hotel reservations. We missed connecting flight in Houston but were informed that United was holding flight for us. When we arrived at United counter they informed us that they told AC that flight was not held so we returned to AC counter only to find it closed. We then went looking for baggage and were told that the baggage was never included on flight out and then hung up on us. We have now spent five days waiting for baggage with no information provided to us or partner carriers very unusual. Typical response is apology with no further information or update nor return call of any sort. Complete incompetence exhibited by AC throughout this process and direct and outright lies in regards to continued correspondence with the firm. I will never fly with this airline again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Janet Johnson","Canada","2014-12-22","Service has deteriorated every year in the last 5 years. The staff at the airport representing Air Canada treat customers with disdain and do nothing to communicate delays etc. We are always left to guess about delays since no announcements are made. There is absolutely no courtesy shown towards regular customers. We are treated in a way that shows that our business is not valued at all. I only fly Air Canada because I have no choice where I live. I am happy WestJet will finally be providing service out of my local airport. At least then I will be able to experience some courtesy and satisfaction when I have to fly anywhere.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Zach Zmuda","Canada","2014-12-22","Decided a few years ago to commit to flying with Air Canada (live in Toronto) as I knew I would be traveling quite a bit to London for work and for consistency of booking and to take advantage of the loyalty program I wanted to stick with one airline. As a disclaimer for these flights I was not ""overly"" concerned about pricing but rather timing and comfort. That said I definitely wasn't willing to pay insane prices. In my opinion and for how I was traveling Air Canada has been by far the best airline I have traveled with (I have not flown airlines such as Emirates as they don't offer the routes I need but of course I have heard good things). There is no question that a direct AC flight to your destination might be more expensive than flying with another airline with one or 2 connections. If you are not too worried about spending more time traveling and in result save a few bucks - then go for it. That said where AC really shines is comfort and from my experiences service. The no. 1 reason I fly AC is comfort. In economy there is a good amount of leg room. If you disagree try flying United in row 30 and then report back. Secondly there is free in-flight entertainment in every seat. The flight from Heathrow to Toronto will fly by with a movie and some TV shows. Thirdly the first class cabin on the YYZ-LHR route was incredible. I am a light sleeper and also 6'2"" and even with the decent economy seats in AC economy I still have trouble sleeping. As most of the YYZ to LHR flights are red-eyes and I need to be rested for meetings when I arrive - I often spent the extra money (or later on upgrade credits) to fly in business. I don't care if Emirates gives you a hot towel to exfoliate your face halfway through the flight what AC provided was a great lay-flat bed in a semi-private pod and I got a good 6 hours of sleep. It was invaluable. Where the true service came through was on the return. When getting a ride back to LHR there was crazy traffic on the M1. Airlines recommend arriving to LHR three hours before your flight. I arrived 45 mins before the flight. The AC staff were so helpful in getting me checked in and somehow got me on a golf cart and I was driven through the bowels of the airport escorted through security back on another golf cart that drove through random hallways passed luggage belts arriving right at the gate just before they closed the doors. Sure maybe some of that treatment was because I was booked in the first class cabin but I have had equally great experiences when booked in economy.","","","First Class","","9.0","5.0","4.0","3.0","5.0","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","V Ladhani","Germany","2011-10-31","HAM-MUC B737-700. Acceptable leg room for tall person. Announcement by pilot in English and German. Flight was about 45% full. Passengers served bread roll coffee and juice. Toilets were dirty. Since we did not get landing on Munich airport we were flying around for about 45 minutes. All in all a pleasant experience.","","","Economy","","7.0","3.0","3.0","2.0","2.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","James Fox","United Kingdom","2011-10-05","London Stansted to FMO Munster. Fast check-in and easy boarding. Full plane but even on a short flight crew managed to give everyone a snack and a drink. Seats ok for a short flight and English papers provided. Munster airport large but very little traffic luggage unloaded quickly. Perfectly acceptable flight but not cheap.","","","Economy","","8.0","","","","","","","1.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Shields","Canada","2011-10-02","Business class Vancouver to Dusseldorf. AB uses the Priority Pass lounge at YVR which was fine. No current newspapers due to a delivery problem but when asked about this the concierge immediately went and purchased a copy. Business Class was only half full at the end of AB's summer schedule. Food was fantastic - a choice of four entrees plus a fifth 'special' dish available. Seats in Business are old type non-flat bed with limited video choices however they were comfortable. On time arrival in Dusseldorf which is an easy airport to navigate. A great bargain and a great flight.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Kotris","Canada","2015-03-04","Flew between Toronto and Samana Dominican Republic - Feb 7-14/15. Yes the seats are extremely cramped and the armrest between my partner and I wouldn't stay up (to allow us a bit of extra room). Heaven forbid the person in front of you reclines. The least they could do is give you a free sandwich on flights over 3.5 hours. Brought my own iPad with ACRouge app downloaded but the content was severely lacking (old old TV shows and movies). But the service was attentive and friendly (both at check-in and on-board) and the flight was on time both ways. Could have been worse.","","","Economy","","6.0","2.0","4.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Wade Kevin","Canada","2015-03-04","Toronto to Santa Clara Cuba Feb 20 back Feb 27 2015. Airbus 319. Same trip last year but in B767. That was comfortable compared to this. Okay its the discount airline division of Air Canada. But its still 'Air Canada"". On time for both flights. We take our seats in Toronto (BC16) and the folding tray I use is down on the left side. I have to use my arm to stop things from sliding off. Leg room is at its limits. I'm a small guy. No entertainment unless you rent it or carry your own on with you. I listen to audio books I'm good to go. Return trip (AB27) Where did the leg room go. I must have got rid of that tension and gained height or leg length. Sitting squarely in my seat (window) and my knees were at the seat in front of me. The guy in front of me was getting in his seat and the backrest side against the bulkhead looked like it was going to twist off and break from the seat. Each time he moved in his seat which was a lot because he also was uncomfortable. I was getting kicked in the knee with the aluminium crossbar from his seat. From my chest to his seat back was 13-14 inches. Doing some reading from the en-route Magazine and the fleet seating setup. Not quite the vacation memory I would have liked to have had this year Air Canada. My luggage didn't fly home to BC with me to top it all off.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Matthew Sills","Canada","2015-03-04","Have flown Air Canada Rouge twice both times Vancouver to Las Vegas. First time we got an email telling us about IPAD Wifi based entertainment system - download the App and make sure your IPAD is charged. I prefer this entertainment system to the low res pound the seat back screens on AC. Better picture and sound. Most times I won't watch a good movie on AC because I would rather watch it at home on my big screen but I don't mind watching on my IPAD. The seats are merely OK but not instruments of torture like some people maintain. Read the in flight magazine to compare the AC vs ACRouge layout and you will see how many more seats they have jammed in. I can understand people being ticked paying Biz class for Premium Rouge as there is no comparison. Both trips YVR- LAS were on time. Staff are young and can be a little snippy but consider how many people they have jammed into the aircraft. I am not complaining as I got great value Whitehorse to Las Vegas - $212.00 all in and LV to Van for $175.00. I am 63 years old 5""10"" 170 lbs and I had no trouble walking etc after the flights.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jan Cafferty","United Kingdom","2014-12-22","From start to finish my experience of Air Canada was one I don't want to repeat unfortunately. From them changing planes and not notifying me so the exit row seat I'd paid for to accommodate my 6ft 5 son was no longer available to the poor quality food on the plane (the vegetarian tea time snack consisted of a banana plum and Satsuma) and the functional but not welcoming staff and the very narrow seat on the 787 all in all a very disappointing experience. The only plus points I could find were the online check in and bag drop and the entertainment system on the 787.I would best describe Air Canada as a transatlantic budget airline but maybe I've been spoilt by travelling with far superior airlines in economy class in the past.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","V Gligorov","France","2014-12-22","Just flew Paris-Montreal round trip for work in economy on 777-300ERs (both ways). Really excellent entertainment system had a plug for my laptop in the seat and very friendly and helpful cabin crew. Not much they could do about the continuous turbulence on the way back which forced us to stay buckled up all the way but handled it with good humour. Two thumbs up!","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Cheryl Buchiw","Australia","2014-12-18","Travelled on flight AC034 Sydney to Vancouver on October 14 the staff were not very friendly or happy. Moving around or using the bathroom was very difficult as the seat belt signs were kept on for most of the flight even when the conditions weren't turbulent. Some of the staff were rude and unhelpful.","","","Economy","","2.0","4.0","1.0","1.0","3.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Shields","Canada","2011-09-30","Dusseldorf to Vancouver in Business class. The AB lounge is about 10 yrs out of date only one English language newspaper limited seating no wifi. On time departure with Business Class cabin only 40 % full. Onboard only one English magazine. Four meal choices and good service (2 attendants having little to do with only 10 passengers).","","","Business Class","","9.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Shields","Canada","2011-09-30","Crowded flight from Dusseldorf to Nice. Departure delayed for 1 hr due to incoming flight being delayed. No announcements made - one had to inquire at the desk of disinterested staff. No English language papers available and AB's inflight magazine had little English content. Snacks consisted of cookies or a fat filled salted dry sausage roll in a hard bun packed in a tube. Arrival at Nice late made worse by a 40 mins wait for bags and again with no explanation. Good value for money but service appalling.","","","Economy","","3.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Dietrich Brandenburg","Germany","2011-09-19","TXL-CGN-TXL. Booking and check-in online was easy. A new and clean A320 to Cologne. Nice staff and good snack. Arrival earlier than scheduled helpful for me because of train connection. In the evening back to Berlin with 15 minutes delay due to problems before boarding. Plane was an older B737 but fine. Staff helpful and snack tasty. All in all good value for money. Professional and friendly attitude gave me two relaxed hops which I enjoyed.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Nicholson Lyle","Canada","2015-03-04","We flew Rouge on Dec 31st to Honolulu and were not impressed. We had originally booked this flight with Air Canada and to our surprise it was changed to Rouge. We thought okay we'll give them a try. The flight crew was very inexperienced which was understandable but they didn't even seem to try to make the passengers feel comfortable. Once we were in the air and they passed through the cabin once we didn't see them again until just before landing. They were slow in loading in the plane in Vancouver and in Honolulu they didn't seem to have clue as to what they were doing. The service on the return trip was even worse than the flight over. I saw several comments about how cold the plane were and how uncomfortable the seats were. We had the premium economy which were the seats with extra leg room and really not much of a bargain but much better than what economy looked like. In the future I'll look for something else than Rouge. I think this is bad idea from Air Canada. WestJet crams their passengers in the seats but at least comes by to see how their doing. Rouge doesn't have the low cost model with the caring attitude.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Perreca Florence","Canada","2015-03-04","Flew Air Canada Rouge Toronto to Cancun 4 hour flight that's about all you can take sitting in that little seat the seats are the most uncomfortable seats I have ever experienced if the seat in front of you reclines it feels even worse. The seats are small no inflight entertainment if want you can rent an Ipad which is pre loaded with movies the plane we were on was dated and old. One wash room was out of order. Drinks of water and pop served once during flight. Flight attendants are not very friendly you feel like your bothering them if your asking for a drink of water. Cash call for the airline and no consideration for the people who can only afford economy class tickets. I will never fly Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G West","Canada","2015-03-04","Booked our Jan 2015 family vacation flight with rouge YYZ to MCO. First time on rouge and yes the economy seat was tight for me 6' fine for my shorter wife and young son although tolerable for me for this short of a flight anything longer than 3 hours would be uncomfortable. But I knew all this before our flight A/C tells you the seat pitch and everything else such as inflight entertainment on their web page and through emails multiple times. So it was exactly what I expected and paid for inexpensive basic transport to Orlando FL. Flights were on time both ways service personal were friendly and competent aircraft was clean food/drinks were fine. Will fly again if fairs remain inexpensive.","","","Economy","","8.0","2.0","5.0","4.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Cheryl Buchiw","Australia","2014-12-18","Travelled on flight AC033 Vancouver to Sydney on October 31. Again staff were rude and unhelpful. Inflight entertainment did not work in our row of seats for entire flight - 16 hours is a long time to listen to aircraft noise and read a book. Seat belt sign again used to excess and it did mean that tea and coffee were never served as no hot beverages when seat belt sign is on. Staff kept one toilet for their own use by claiming it was 'out of order'. One member of staff was extremely rude and loud actually shouting instructions at passengers. Would not fly internationally with Air Canada again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Schaller","Canada","2014-12-18","We recently tried to book a flight from Halifax to Orlando with Air Canada. Unfortunately all suitable flights were showing Rouge as the operator. We had recently had a very bad experience with Rouge due to the minimal seat space and no padding in the seats. We refused to even consider a Rouge seat. We seriously considered driving to Orlando until CAA found us direct flights with WestJet. Much more attractive than Air Canada.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Mark","Canada","2014-12-18","London Heathrow to Vancouver via Toronto. Was looking forward to trying the 787 Dreamliner. Well what a disappointment. Firstly Air Canada somehow managed to offload us from the flight in London and this was only realised when they scanned our boarding cards at the gate. In the meantime Air Canada had sold our assigned seats to someone else and after much stress we were eventually given seats right at the back of the plane. No apology from any of the crew on board for the stress caused by a problem entirely their own fault. Underwhelmed by the 787 looks like any other new aircraft on the inside the seating is narrow due to the tight 9 across seating and the plane seemed quite noisy. This accompanied by the typically forgettable Air Canada service meant I left that plane with nothing good to say about Air Canada. Connection at Toronto was tight due to our late running inbound flight. Our 777 to Vancouver had been swapped from a high density one to a standard one with less seats you can imagine the chaos at the gate as the flight was now oversold. Again more seating changes for us and we were now seated in economy middle aisle instead of Premium Economy. Overall a totally unpleasant experience made more stressful by Air Canada at every stage. I don't need this when I fly and will now take my business elsewhere.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Quintano","United States","2011-09-13","Berlin – Miami. Our flight was diverted to Ft. Myers instead of Miami due to weather. Problem was in Ft. Myers the airline kept us on the tarmac for 3 hrs giving us various stories. After we de-boarded a representative from the airline said they would refund the cost of the rental car for those who didn't want to wait for busses to Miami. After 2 months of exchanging emails they declined to refund the money.","","","Economy","","","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Stefan Härtig","Germany","2011-09-01","Berlin to Cologne. We left 90 mins late so arrived 90 mins late. But what made me angry most was the missing empathy of the unfriendly crew for the passengers who had to wait 1.5 hrs in the dry-air cabin without any offers of water to drink.","","","Economy","","","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Wilking","Germany","2011-08-30","DUS-LAX outbound SFO-DUS inbound both on a A330 with significant differences. Traveling as a family with two teenagers we reserved our seats 6 months before and got them without problem on both legs rows 38/39. Outbound flight with good seats and crew. Good food constant service with soft drinks complimentary wine made the 11 hrs nearly a pleasure even in Economy Class. Unusable IFE with small screens high above slight delay of 30 min. Inbound older plane with bad seats cushions worn out. Crew professional and friendly service ok with decent meals and good supply of soft drinks and wine. Overhead screens even worse bring your own entertainment.","","","Economy","","6.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Sheldon Nider","Canada","2011-08-27","Delayed Vancouver to Dusseldorf 13 hrs with no compensation. Had confirmed seats by paying extra for Top Bonus but seat selection was not honoured. Re-routed with a 9 hr delay. No toilet tissue in the washroom after the first 3 hrs. Replaced slowly and continued to be a problem throughout the flight. Sat in row 28. Had to ask for beverage service which seemed to be a hassle for flight attendants.","","","Economy","","","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Louise Hildreth","Canada","2015-03-04","We were originally going to book our vacation package (6 adults 4 kids) through WestJet because Air Canada Vacations did not have a package to the Marina El Cid. The travel agent offered us the option to book our flights with Air Canada then book transfer and hotel separately. We were very happy to choose that option since Air Canada was recommended as ""the best"". On Feb 18th we flew to Cancun on Air Canada Rouge and will never fly Rouge again. We had a 4.5 hr delay due to mechanical issues. We arrived at the airport at 5.30 am for our 8.30 flight. Between 6.43 am and 7.42 am the departure time changed 4 times. (11.00 12.00 13.30 and finally 13.00). We rec'd a $10.00 food voucher per person which we all know does not get you much in an airport. A sandwich and a drink was min $12.00. Not long after take off my sister in law went to the bathroom and came back to report that it smelt. The inflight entertainment system is a joke. The leg room is so cramped. We did receive a promo code for a discount on a future booking no idea how much of a discount but will probably never use it as it seems that all flights to sun destinations are with Rouge so disappointing. Hopefully when we are ready to book our Feb 2016 family vacation (10-12 people) Rouge will be gone and Air Canada Vacations will be a contender again.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Wright","Canada","2015-03-04","Recently returned from Honolulu to Toronto. Never heard of Rouge before and never want to hear of it again. You would think on an 8.5+ hour international flight that entertainment and meals would be a given without having to purchase. We were not aware there wouldn't be food. We are not big people but have never been so uncomfortable on a flight. Seats were far too close and didn't seem to have any padding. Plane also appeared quite dirty. The staff were neither friendly or unfriendly just seemed to be doing a job (probably hoping they would soon be transferred to the better planes!).","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Collett","Canada","2015-02-24","Second time flying Rouge. Air Canada should take their name off of this disaster of a discount carrier as it will kill their overall reputation. Our first trip was with our 2 year old to Florida. Flight was delayed 7 hours with no information as to why. When we got to Orlando we had to wait an addition 3 hours for our bags. This flight is to Cancun. Was supposed to leave at 10 am finally left at 7.30pm. Again no reasons given. Flight was packed and seats were cramped. I could go on and on about all the negatives but Rouge is a disaster. I have always liked Air Canada but Rouge has killed all the goodwill Air Canada had built up with me over the years.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Anita M Howe","Canada","2015-02-24","I traveled from Toronto to Cancun 1/22/15 and returned 1/29/15 on Air Canada Rouge. After having read so many negative reviews I was prepared for a poor experience. Fortunately I had just the opposite. The plane was clean and the attendants were pleasant and professional. I was disappointed however with the collection of chewing gum left by previous passengers in an unreachable space between the floor and the window. Surely gum could be disposed of in a more sanitary way. Food was adequate and no more but I've had worse on regular flights. For a discount airline I received what I paid for and commend the staff for super attitude.","","","Economy","","9.0","4.0","5.0","3.0","1.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Annette Schmidt-Schweda","Canada","2014-12-18","On Dec 6th our scheduled flight from Vancouver to Nanaimo took off as planned. We had been informed that Nanaimo Airport has a critical density of fog but that they would try to get everybody across. The landing could not be done due to the fog so they flew us back to Vancouver. By that time it was close to midnight. All passengers were asked to go to a nearby service desk. Every single party received a voucher for the Fairmont Airport Hotel and everybody was re-booked for the first flight to Nanaimo the next morning. Very smooth! Very generous!","","","Economy","","8.0","1.0","5.0","5.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mike McElhone","Canada","2014-12-10","YYZ to YYC on a pristine 767 good cabin crew lead by an impressive bilingual flight director. Impressed by the improvements to the food offerings. YYC to YLW on a CRJ with an outgoing friendly flight attendant. Good flights good service.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jason Smith","Ireland","2014-12-10","LHR-YYZ YYZ-YOW YOW-YYC YYC-YYZ YYZ-LHR. Each flight was fantastic. The long haul flights were flown on the 777-300 with the standard Executive Pods they are a favourite of mine. The food was fantastic on all the flights Air Canada has recently started a ""room service"" style breakfast on flights to Europe. You get an order card and tick off everything you want at night before you go to bed and in the morning have it delivered at your chosen time. Great new idea. Staff onboard were fantastic as usual. Can't wait for my next trip!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Liepmann","Thailand","2011-08-25","BKK-DUS return in Business Class. The airline is extremely tough on luggage allowance. Check-in staff not friendly either end and boarding in both cities was chaotic. BKK boarding was late no proper announcements from unfriendly staff chaos in Dusseldorf as boarding was through one door for all pax and cabins no pre boarding for children special needs or premium pax. Cabin crew on both legs were smiling and cheerful for the whole flight. 2 crew serving 24 Business passengers leads to somewhat slow service however it's personal and friendly. Seats average only reclining and not lie flat seats. IFE poor with looping programs and AVOD. One suitcase lost on return but returned within 48 hrs. Just a shame the onboard experience is let down by ground services.","","","Business Class","","6.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Gregory Bell","Australia","2011-08-20","Frankfurt to Munich via Berlin. Onboard service for such a short flight was slick and efficient with a snack and drink. Very short transfer time in Berlin meant my baggage did not arrive in Munich. Air Berlin didn't let me down - baggage arrived the following day to my rural alpine chalet.","","","Economy","","9.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Lye","Malaysia","2011-08-15","CPH-TXL return. Boarding was a mess with everyone rushing onboard. CPH-TXL slept through the flight. TXL-CPH flight I wanted to have a second drink and I stopped and asked the stewardess for a cup of water and was told to wait. She walked pass again without stopping back to the gallery. I pressed the call button and when the same stewardess came she refused to serve me as we were landing soon.","","","Economy","","5.0","","","","","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Angeles Gomez","Spain","2011-08-15","PMI-OVD. Took off on time nice beverage onboard hot and cold drinks free. Cabin crew can not speak a word of Spanish only English and German. I have flown many years with AB and the service is excellent.","","","Economy","","8.0","","","","","","","1.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Nicole E Poynter","Canada","2015-02-24","When I first read all the terrible reviews for Air Canada Rouge I was very reluctant to travel with them. I couldn't believe how angry people were. So needless to say I expected the worst but I chose to make the best of it because my trip had already been booked. I had a fantastic trip! Comparable to any flight I've taken with AC or otherwise. The seating was a bit tight but comfortable enough (granted I am a shorter person). Limited storage space so best to bring a carry-on that you can fit under your seat. The food was delicious and the best price for airplane food I've seen. A large glass of wine a sandwich and a snack for 13.50. The movie selection had plenty to choose from and entertainment app was easy enough to use. Flight arrival was on time both ways. Staff were very nice and helpful. So I may be alone in this but I would definitely fly Rouge again.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Digiacomo Thomas","Canada","2015-02-24","Why would Air Canada put Rouge planes on flights to Phoenix and San Diego when they have almost a monopoly of these flights and always full. Just to give less service. Had booked premium rouge and pre-chose seats. On return they switched my seats so my wife and I were now not together. This is taking care of customers. Avoid Rouge whenever it's possible. I will now fly Alitalia to Italy if AC keeps these old planes on the route.","","","Premium Economy","","5.0","2.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Taylor","Canada","2015-02-24","Seven hour delay and had to camp out in Maui airport that had no services. Filthy aircraft interior small cramped seats only food was what was left on the plane (sushi for breakfast) from the previous trip from Vancouver. Young inexperienced flight attendants inadequate in air entertainment with old movies and TV series no one has ever heard of if you didn't have an iPad and wanted to rent one there aren't enough for the plane no duty free on international flight. Hard to believe that Rouge was created to compete with the likes of Westjet and they missed the mark big time. All the captive popular destinations will be populated with Rouge so the service we are all used to with Air Canada will be gone. I find it hard to believe I'd say that I'd rather fly United now but it looks that way.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Ferder","Ireland","2014-12-10","I was flying Ft. Lauderdale to Toronto. I paid a full fare economy ticket and paid for a ""priority seat"". I want to know what is so priority about it as they make you board the flight last as it is in the front of the plane. All other airlines give you priority access when you pay extra for your seat assignment. Would have been better off picking row 30 for free.","","","Economy","","4.0","2.0","2.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Rosenberg","United States","2014-12-10","AC flight 85 YYZ-TLV in business. The flight was flawless service was excellent food was good to excellent. The AC 787 is an amazing product well designed and comfortable. Missing overhead bins in the center above rows 4 and 5 made for a few uncomfortable minutes as we boarded - flight attendants should anticipate this and be available to help. The seat is excellent long enough and wide enough. Yes the foot well is narrow but I got comfortable and slept deeply for 4 hours (same issue on Swiss United ANA). The pillow and comforter are far better than those offered by United Swiss Lufthansa. The adjustable cushions make it the best Business seat I have experienced. Topping it all off is the 18"" screen along with a well designed hand controller with its own fully functional LCD touch screen.","","","Business Class","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Goode Dickson","Canada","2014-12-01","Economy flight to London on the Dreamliner was the worst ever. To leave at 11.50 pm boarded at 12.One hour delay while computer is programmed for Heathrow then 30 minute delay because of shift change. New seat cut off circulation in the back of my legs and I had the sensation of being crammed in to make more money. The entertainment centre controls are in the arm rest right where one would put their elbow. All night the passenger beside me was turning on and off his and my system and overhead lights. If I put my elbow on the arm rest I would do the same to the passenger beside me. Try sitting for 8 hours with no place to put your arms and light flashing on and off as you tried to sleep. Needless to say there was no baggage for my connecting flight to Lisbon. Don't fly the Dreamliner.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","D Burek","Germany","2011-08-12","TXL-BKK return. Nice FA's on both flights. Leg Room could be bigger but was ok. Meals where hot and of good taste. No Delay. Luggage was there on time and without any damages.","","","Economy","","10.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Susan Ackerman","United States","2011-08-11","SFO to Dusseldorf a 10hr nightmare. No leg room overcrowded plane rude staff no choice of entertainment seats very hard with little cushion. Not significantly cheaper than the major airlines when you consider a sore back is assured after arrival.","","","Economy","","2.0","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Mahr","Germany","2011-08-08","MUC-HAM return. Both flights on time smiling cabin crew sufficient leg room. Onboard service a snack and all kinds of drinks. My preferred airline for domestic trips in Germany as they deliver a reliable service.","","","Economy","","9.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Sander van Kan","Netherlands","2011-08-07","Barcelona to Dusseldorf. Very nice crew and friendly. We got a salami or cheese sandwich and 1 or 2 drinks. Very clean and modern airplane. Shared IFE screens throughout the cabin. Airbus A320. Arrived at Dusseldorf a few minutes ahead of schedule.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Rumohr","Canada","2015-02-24","We flew home from Los Angeles to Vancouver yesterday and unfortunately had to fly with Air Canada rouge. This was the worst flight I have experienced! There were only three flight attendants for the entire Airbus and no one was over 24 years old! Talk about inexperience! Only one attendant was serving beverages to the economy section and it took a painful two hours to complete! The seats were very uncomfortable and we were unable to get our knees straight in front of us. The back of the seats had no support which made for the most uncomfortable three hour flight! Never again will we use the services of Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Lawlor Maureen","Canada","2015-02-24","AC1224 Jan 26 2015 Toronto to Fort Lauderdale. Return: Feb 6th 2015 AC 939. Fort Lauderdale to Toronto. Air Canada cater to the handicap. Helping them in and out of their airline seat we had priority seating throughout. Departure and arrival the porters were wonderful taking you right to the exit making sure you got into handicap taxi. The food onboard was nice hot when came to seat. Staff were patient.","","","Premium Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Cormier","Canada","2015-02-18","Flew Vancouver/Honolulu and back on A/C Rouge Jan/Feb 2015. First thing I noticed after boarding was how dirty the aircraft was looked like it wasn't groomed in weeks. Seats were cramped very little cushioning cabin was extremely cold during flight didn't provide blankets or pillows. Will never fly Rouge again I'll spend the extra $$$ and fly with a real airline next time I head to Hawaii.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Gail Morrison","Canada","2014-12-01","My husband and I flew Vancouver to Las Vegas mid Nov/14. We have done this route many times but this time it was operated by ""Rouge"". The most uncomfortable flight we have ever experienced. We will never fly Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Attersley John","Canada","2014-11-25","Frankfurt to Toronto and Toronto to Halifax 20 November 2014. Lufthansa from Bremen to Frankfurt to start the trip check in very efficient flight on time and efficient. Frankfurt airport needs to have better internal direction for connecting passengers. AC flights on time service efficient and as expected in economy meals ok for economy. Cabin staff were pleasant and efficient nice to see a difference here to some previous flights. Overall price and value for money no complaints.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Poncelet Matthew","Canada","2014-11-25","YYC to YXE. I politely asked the check in personal at Calgary a basic question about baggage fees and received a very defensive rude response. Customer service does not appear to be much of a priority. Flight attendant was not particularly friendly and had minimal interaction with passengers. I find the overall experience much more efficient on Westjet and they're fleet is newer too.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Andre Samouhos","Canada","2011-08-07","Dusseldorf to Vancouver and used Air Berlin because they have a non stop flight. Never have I been on an airline that has such abusive people and a system generated to swindle money out of passengers because of bags. They were rude and knew that when you get to the counter you have no choice but to accept any tactics they use to get money out of you for bags. They will try to charge you 150 Euros for the hand pieces you are carrying which are not overweight and in regulation size. There were at least 15 to 20 passengers who were experiencing the same thing. It was not just one employee who was doing this the passengers realized and were talking about it that employees of AirBerlin had an organized system of telephoning each other to pinpoint passengers that they could charge more from the check in counter to the cashier to the gate check in. Three people on the counter at the gate who were picked out for extra charges for hand pieces were yelling at them for not providing a receipt.","","","Economy","","","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Divito","United States","2011-08-04","SFO-Dusseldorf-Barcelona. Service better than expected from a low cost carrier. Free international newspapers and magazines upon entering the aircraft. Hot meals with complimentary wine. Constant complimentary drink service throughout the flight. IFE was shared screen with headphones priced at 5 Euros. However a 10 hr flight on an A330 is the maximum one could take before the restrooms and cabin start to become uncomfortable and dirty. Connection at Dusseldorf was a bit confusing due to the on-going construction and limited passenger seating areas. Dusseldorf airport is a duty free shopping centre with passenger amenities as an afterthought. Dusseldorf to Barcelona on A320 was great. Again complimentary drinks and sandwiches. IFE was shared screen.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Hutter","Germany","2011-08-02","STR-HAM one way. Very pleasant flight no lines at check-in on time nice cabin crew one round of drinks with choice of cookies or crackers 737-700 clean and well prepared. Pitch between seats could be one or two inches more. Cheap fare since we booked 4 months in advance. Overall: very good!","","","Economy","","10.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Tanya Hermans","Belgium","2011-07-31","Passenger cabin was ok legroom was enough for a small person. Cabin crew especially female FA's were not friendly and seemed irritated and annoyed. Service was not worth the price.","","","Economy","","5.0","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Millard","Canada","2015-02-18","We were booked home in January 2015 on an Air Canada Rouge flight and charged full points by Aeroplan as per the normal Business Class on Air Canada flights. I do not know how Air Canada can pass off this ""Business Class"" on their Rouge flight as equal to their normal Business Class accommodation which they offer. Clearly I questioned the Aeroplan representative when told we would fly home on Rouge and was told it is the same as regular Air Canada Business Class although not the pods but with adequate comfort and leg room. To say that the seating was inadequate would be an understatement. We have traveled Air Canada Business Class annually YVR to OGG and have never encountered such sub-standard cramped seating with minimal leg room. My husband and I are tall people this being one of the reasons we choose Business or Executive Class. I was barely able to walk when we finally landed in Vancouver. This type of accommodation can cause a health issue for many people. You charge for Executive Class and provide less than adequate Economy seating. Since 2004 we have travelled to Maui annually and paid the extra Aeroplan points for the comfort of the Business Class. In our estimation we got less than Economy. Most of the Canadians whom we encountered on Maui who had flown Air Canada Rouge Business Class were horrified and the reports we received were of great concern to us. Even though we had been privy to these negative comments we felt that being Air Canada it could not be that unsatisfactory. Therefore based on past experience we embarked upon this flight with open minds. We were quite incorrect it was far worse than anything we could have imagined. This is gross misrepresentation on the part of Aeroplan and Air Canada. If Rouge is the only flight Air Canada is offering between Vancouver and the Hawaiian islands then we will be seeking flights with other airlines in the future. At best it was ""Cattle Class"" accommodation. I can only imagine the cramped conditions for the people in Economy.","","","Premium Economy","","1.0","1.0","2.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Cormier","Canada","2015-02-18","What an embarrassment for Air Canada. I have spent the last 3 or 4 years defending the ""new"" Air Canada for the quality and safety of travel with them (you know the drill about their ""award winning"" status). After my family's Rouge experience I am back at square 0. Let me count off the ways Rouge made us see red on our recent trip to Hawaii: 1) highly punishing and inefficient boarding process both in Vancouver and in Honolulu 2) primitive entertainment services 3) a 1980s vintage and obsolete B-767 where essential functions like lighting to read by didn't work 4) hours of discomfort in seats that hinted at promiscuity (that's how close they are to each other front to back and side to side) 5) a Rouge crew that was decidedly green (we figure that this must be a training ground for new Air Canada staff and the perky uniform is decidedly weird). So my family's take is: avoid AC Rouge and go WestJet or take a US carrier even if it costs more.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Forman","Canada","2015-02-18","We got rouged too. What a terrible airline. First off no in-flight entertainment. Unless you knew that prior and downloaded the AirCanadaRouge App to your iPad. If you have $10 you can rent an iPad? The only entertainment you get is watching other passengers painfully adjust in their seats. Even less legroom than any other plane! Are you hot? Well there aren't any personal air vents. Hope you ate before you got on board or brought your own snack because you won't be getting a crumb from this airline. Maybe they should have saved money by not buying fedoras for the airline crew. Oh and all the airline attendants look like 19 yr old kids.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G Cassie","Canada","2014-11-20","YVR to NRT. First off you can fly YVR to Haneda on ANA. I recommend that route. Narita is such a hassle even on the ""direct"" NEX train it takes an hour into Tokyo and that is after the long haul flight after Customs after waiting for a train before you transfer again in Tokyo or even if your hotel is near a station make the 900 meter walk out of Tokyo Central or Shinagawa. (I am not exaggerating. The time it takes to wheel your luggage from the NEX at Central to the lobby at the Shangri-La is nearly 20 minutes and that's when the station is relatively quiet.) AC was using an older aircraft on this route and it wasn't really too noticeable until we flew back on something much better (Cathay). The biz config in AC with their very comfortable if a tad firm lie flat seats afford privacy and ensure a good rest. The AV system is good although the screens aren't too big. Crew was extremely attentive and very friendly. One even had a sense of humour! The first meal was half decent quite good. The second a breakfast was mediocre. I find the ""second"" meal on AC long haul flights is always a letdown. The wine on AC could be better. On Cathay they were serving better champagne a wonderful Saint Veran a superb Gruner Vetliner and a lot of other wines that had obviously been tested at 39000 feet. Most AC wines just don't make the cut at the altitude. This was a points flight but if I was paying I would definitely choose ANA.","","","Business Class","","7.0","4.0","5.0","3.0","4.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Waterman","Canada","2014-11-20","Toronto to London - I booked 3 seats and had them pre-assigned so we could all sit together. This was confirmed and the seats allocated. When I arrived at the plane the crew had split our seats up and would not change other seating so we could sit together. My 4 year old was initially sat alone next to a stranger. The result was that I could not go to the bathroom with my son without leaving my baby. I could not change my baby without leaving my son alone - my wife was 30 odd rows away. The stewardesses would not help us get food from bags (which were all with my wife because we were meant to be sat together). When I complained through customer relations I was told that it is always challenging travelling with children. They let us down at every stage of our journey and ruined our trip home.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Stephen Sacks","Canada","2014-11-20","A lot of anticipation on flying the AC Dreamliner - a large spacious quiet aircraft that just eases the flight hours away - not - Air Canada decided to put in very small aisles tiny uncomfortable seats and an entertainment system that doesn't tilt. I'm 5'4"" and 135 pounds so if I can't fit in a seat - something is drastically wrong! And I couldn't get comfortable - the flights to/from Europe were each 12 hours of misery. How greedy could AC be as to try to fit in that many seats? The plane is already super-efficient - so having an aisle seat is awful - you will constantly get your elbows arms and feet banged by the flight attendants. Add to that - the washrooms are so small I couldn't even fit in. And the toilet seats refuse to stay up! Come on AC adding a slow-release toilet seat would cost you nothing!","","","Economy","","1.0","1.0","3.0","3.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Rasmussen","Denmark","2011-07-28","ZRH-TXL-CPH in Economy Class. All flights on time cabin service good (free drinks) and FA's had a positive attitude. Legroom could be better. I'm impressed they actually managed to get my transfer luggage to my destination given the connection time in TXL was only 25 mins.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","B Klug","Germany","2011-07-27","DUS-MUC-MBA and return on A330 in their Business product. Excellent value for money and good service. Friendly flight attendants with a good sense of humour in Business both a bit older and probably because of that very professional. Seats good for C-Class on a holiday carrier. Great choice of meals and excellent quality.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Christian Bonawandt","United States","2011-07-22","Air Berlin changed our return flight for our honeymoon a few weeks beforehand so that we would miss our connection in Dusseldorf. Their only attempt to reconcile was to refund the ticket in full or give us 80 Euro off a hotel in Dusseldorf so we could catch a connection the next day. The former would cancel our honeymoon in its entirety and the latter would not cover the cost of a hotel at such last minute notice. There was absolutely no consideration or concern on their part. They seemed totally indifferent to the entire issue.","","","Economy","","","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","D Andrews","United Arab Emirates","2011-07-19","I use AB several times throughout the summer between FRA and Spain. No matter what the flight is always jammed packed with screaming babies and out of control children. Best tip is to avoid any seat toward the front where they tend to sit. It can be unbearable and airlines need to address this problem soon. Cabin crew are usually good and cabin service is fine.","","","Economy","","5.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Mitchell","Canada","2015-02-18","Flew Air Canada Rouge from Montreal to Orlando and then Orlando back to Toronto. The staff were young but very professional and friendly. Very impressed. The complementary drinks were as excepted and I hate airplane food so I was very happy no one included myself was buying any. Both flights I was able to get preferred economy seats at no charge (once at airline kiosk and once at the gate) Had exit row seats both flights and i have never had so much leg room and recline in economy. It is worth paying extra for preferred economy because the back of the plane looked like a sardine jar! Overall extremely satisfied! My only complaint is that you can watch entertainment with the android app which is so stupid as far more people have android than apple!","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Olson","Canada","2015-02-18","Feb 14 Vancouver to Honolulu flight 7 hours delayed. This flight has run late most days over the past 2 months. Service on board poor - traveller requesting full can of Coke was denied and got a lecture from attendant that she still had several passengers to serve. Time to switch to Westjet.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Jensen","Canada","2015-02-18","Vancouver to Honolulu - The AC was ""entire cabin"" type (no small control like regular planes) and we had to keep our coats on for the full trip both ways because of cold drafts. The Flight Attendants quietly agreed.","","","Economy","","2.0","1.0","4.0","3.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","H Vandervoort","Canada","2014-11-17","Problem with Air Canada was that Air NZ was our main carrier and they use Air Canada for the YYZ/LA and LA/YYZ leg at end. What a contrast - a first class carrier and a no frills one. All Air NZ flights treated passengers as if they were valued and always gave them something (even a 75 min flight got wine and cheese). A 5hr one with AC got you a cup of lukewarm coffee. ANZ staff chatted and joked with customers. Air Canada's just went through the motions. It really felt like a ""bus run"". It was was so disappointing to see how far Canada's national carrier has sunk. I will avoid them at all costs in the future - too bad ANZ doesn't fly everywhere from Canada.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Roberts","China","2014-11-17","Vancouver-Beijing in Business Class. Plane had the older pod seats which are comfortable but starting to show their age and could use some touch-up. Outstanding crew with every member very friendly and professional along with superior catering and generous amounts of good wines. Lights dimmed perhaps a bit quickly to encourage us to go to sleep but on the whole a much better business class experience than most other airlines.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M John","Canada","2014-11-17","I recently travelled on AC from Vancouver to Heathrow and back. I had a premium economy seat booked on the outbound leg and an economy seat for the return but had purchased a preferred seat. I upgraded to business class on both legs on check in for $900 on the way out and 900 Pounds on the way back! AC have managed to hide their business check-in at YVR and LHR I had to ask both times where it was. At YVR its basically in the Domestic check- in section of the airport. The check-in agent mentioned that I had a good seat (4A) which is a single seat by itself. My heart sank a little when she mentioned that the aircraft had a 'high density' configuration. Airline speak for a plane where they have crammed in more seats. Onboard I found the new business seating terrible clearly designed for short narrow people. Once the seat is in lay flat mode your legs go into a narrow gap under the seat in front of you. I'm 6' and 230lbs and had a few centimetres of room to the side and above before my lower legs were hitting the sides of the available space. The seat feels narrower than before making the whole thing coffin like. The pods were much better and offered more privacy. This particular seat had excessively large armrests some of that space would have been better used to widen the seat. Where the seat controls are positioned you will hit them when you use the armrests in the regular fashion causing the seat to move when you don't want it to. When I mentioned to one of the cabin crew about the seat comfort he said ""I know we're ripping them out'. Clearly gone are the days of the $600 or less last minute upgrade to business. I don't think that the new charges justify what you get. Otherwise the staff were friendly enough the food was ok and the cabin was too hot. If you happen to do an upgrade to business from economy and paid for an economy cabin preferred seat email them to get your $90 back otherwise you wont get it. Finally I had a look behind the curtain at Premium Economy certainly didn't look like the pictures on the AC website which gives the impression that its somewhat separate from regular economy it isn't. Although I make an internal connection within the UK from Heathrow I will be giving KLM a try next time to Amsterdam where onward connections are still good. Their business upgrades are typically $500.","","","Business Class","","5.0","2.0","3.0","3.0","4.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Karin Dittmer","Germany","2011-07-14","FRA-TXL-BKK in C. Very friendly staff. Good Menus. Super service from BKK-Pattaya free Limousine service. Sure we fly again with Air Berlin.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Joe Bomba","United States","2011-07-12","JFK-TXL-VIE Round Trip. The Transatlantic portion of the flight was much worse than the Intra-Europe portion. The planes used for transatlantic are older and very uncomfortable compared to Intra-Europe planes which were new and had more legroom! On the way to Europe our flight departed late and our bags did not make the connection to VIE. Ok so this happens from time to time we'll probably have our bags the next day. Nope airline was not forthcoming with any info at all. I had to call to get any status. Next day found out that 2 of 3 bags had arrived but could not get them to deliver those until 3rd was located. Then we find out my 3rd bag had a lovely time visiting friends in Venice (VCE). After 2 1/2 days and 20 calls later our luggage finally arrived.","","","Economy","","","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Jeffrey Kusch","United States","2011-07-11","Berlin-Miami. What a nightmare. The plane was about 3 hrs 40 mins late with no apology no information. I was in Business class. The crew was the rudest incompetent I have experienced in my 35 yrs of flying. We arrived in Miami priority bags came off last for the last insult!","","","Business Class","","","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Dore","Canada","2015-02-18","I flew Air Canada Rouge for the first time last week (YYZ to Honolulu) - it was the worst flight I have ever taken and I fly frequently. The seats were extremely small/cramped and at 6'1 I had nowhere near enough room. I was surprised how many seats they crammed onto an old 767. The staff were not very helpful or courteous and with no seatback display system we had to use our own device to access entertainment via wifi. Most of the people seated around me didn't realize that you needed to download the Air Canada Rouge app beforehand and they were out of luck (or had to rent one of their tablets). I was able to use my phone to connect but there was no wifi access for the first hour of the flight and it was intermittent at best afterwards with frequent dropouts and long waits for reconnections. The tablet concept does not work. I am disappointed that AC has transitioned/downgraded many of their holiday destinations to Rouge service and will be looking to alternatives i.e. West jet. I will never fly AC Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James Blackwell","Canada","2015-02-18","AC 1827 on 28 January Vancouver to Kahului Maui. First time flying on Air Canada Rouge. Excellent flight. Will have to see if the same service is on the return flight.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Ketchian","Canada","2015-02-11","I flew 3 times with AC Rouge in 2014. Twice to the Dominican Republic and once to Rome from Montreal. Not a very good experience very tight seating no entertainment and the plane to Rome was an old Boeing 767 that needed overhauling. Service was mediocre and their outfits looked ridicules. From now on I will try to avoid AC Rouge.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","L Kong","Canada","2014-11-11","AC 25 YVR-PVG return. Had the privilege to fly the AC brand new Dreamliner. Gentile lighting changes dimmable windows comfy seats and less noise. The flight crew is composed of English-French and English-Mandarin staff. Most of the crew were very pleasant. Drinks and foods were served on time extras were given upon request. Water was served periodically during sleep time. Although I never watch any movies on flights I did go through their collection. I must say the number of titles in stock was massive. You'd be more than satisfied if you enjoy IFE on long hauls. Another thing I've noticed is that travelers get updates from the pilots before taking off and landing and I don't see this happening for other Asian carriers. This is a feature some people enjoy and it is also an annoyance for some other people.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Corner Geo","United Kingdom","2014-11-11","A return flight from Vancouver to Heathrow was very disappointing in many ways. The flight was delayed by 2 hours. During the long overnight flight the cabin was ridiculously and uncomfortably warm making sleep difficult there was an unsettled noisy baby on board to whose parents the flight crew offered no help and due to the stupid design of the seats incorporating lights and volume controls in the top of the arm rests it was quite impossible to rest ones arms or support oneself on these armrests. The delay however then created the greatest problems. Passengers with onward connections were told to contact Air Canada ground crew. We were assured we had been rebooked on a later BA flight to Edinburgh. There was not actually enough time to transfer to the flight in Terminal 5 but that in itself did not matter as we (and many other passengers) had been misled. None of us had been rebooked. Fortunately BA did sort out the mess without any assistance from Air Canada who had gone incommunicado and would not answer calls. We were fortunate that we were able to complete our journey that day. I am not certain all our fellow abandoned passengers were so lucky. I am afraid I could never trust Air Canada in the future.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Patrick McHugh","United States","2014-11-05","Today I was on a connecting flight with Air Canada from Boston to Vancouver through Toronto. The flight to Toronto was delayed and I asked whether I would be able to make the connection which I was assured I would. On landing in Toronto I made it to my connecting gate 20 minutes before takeoff and they had already removed me from the flight. Colleagues who arrived at the gate behind me were not removed from the flight. The explanation from customer service was that they were in business class and I was flying economy. Needless to say the flight I was on and made the connection to was now full as was the next flight making me late for a meeting this evening.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Mark Hurter","Switzerland","2011-07-05","Faro-PMI-ZRH. Online check-in went very well and was happy being able to skip the queues at the airport as was travelling with hand luggage only. Faro-PMI was flown by an A321 by Niki. Seat pitch tight. FA's are dressed casually so is the service as well. One gets free soft drinks and a sandwich. Inflight Entertainment on this hop was Audio although they can show films as well. Service not bad but not great either. Flight PMI-ZRH was delayed as well due to some passengers arriving late who obviously didn't come from a connecting flight. Their luggage should be simply offloaded. Crew rather distant and seemed unorganised. But not unfriendly. Sandwich and drinks again but Zanzibar meals could be ordered. Value for money. Take you from A to B. Better than low cost but not better than other full service carriers.","","","Economy","","6.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Stephen Phillipson","Germany","2011-06-30","Air Berlin from Dortmund to Barcelona via Palma. Plane was late arriving in Dortmund and more delayed leaving for Palma. Our AB connection did not wait in Palma so we were re booked onto another flight. Crew unfriendly and did not care that many passengers missed their flights. Our flights from check-in in Dortmund to Barcelona took 9 hrs 45 mins. Air Berlin used to be very good now they are people carriers who simply do not care.","","","Economy","","1.0","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","B Klug","Germany","2011-06-27","FRA-PMI-FRA Very friendly crew and spotless cabin. Pre-ordered meals good value for money. Check-In swift and friendly. Much better than competitors on same route.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","K Lukkari","Finland","2011-06-25","Helsinki-Berlin-Helsinki. Bought tickets quite early so got these quite good price. Flights were packed since it was Eastern holiday. No check-in queues in Helsinki or Berlin. Flights were on time so nothing to complain. Free sandwich and soft drinks were offered that is big plus.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jared Mitchell","Canada","2015-02-11","Air Canada rouge is the worst airline I have ever flown. Not only have they crammed in extra rows of seats ensuring the most cramped flight experience they still let the seats recline which puts the seat in front of you in your face. I did not have a choice in airlines as I redeemed aeroplan miles and spent the same amount as if I had flown on AC but got stuck on rouge. The fact that Air Canada is switching sun and fun destinations to Rouge has made the decision to switch to Westjet an easy one. At least the loyalty miles (Westjet dollars) will actually get me on a Westjet plane!","","","Economy","","4.0","1.0","3.0","3.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Diane Hutchinson","Canada","2015-02-11","Flew from Vancouver to Phoenix - had no idea how uncomfortable the seats were when I booked the flight otherwise would have chosen a different airline. I have some hip/sciatica issues and suffered for days after. Will not fly on Rouge ever again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Phyllis","Canada","2015-02-11","Recently travelled AC Rouge to/from Cuba. This was a short flight of 3.5 hours. The seats were comfortable but not roomy. My husband and I left the arm rest between us in the upright position so did not feel as restricted. There is no on-board entertainment but I-Pads could be rented for $10.00. We had researched the airline and were aware of the lack of entertainment so we were prepare with our own - book cross stitch music crossword puzzles etc. The food provided (charged to your credit card) was fresh and tasty. The flight attendants were very young and needed a bit more experience in customer service. TIP - book your seat prior to flight and near the front section of the plane sometime run out of food choices by the time they get to the back part of the plane. Would not want to take AC Rouge on a much longer flight. There is not a lot of room between the seats and almost nil when the person in the seat in front of you reclines their seat.","","","Economy","","7.0","3.0","3.0","4.0","1.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mitchell Gordon","Canada","2014-11-03","Toronto to Fort Lauderdale on October 27 with October 28 return. All flights on time. Aircraft clean and attendants do their job. Several water runs in addition to the usual beverage service. IFE quite decent. Not sure why Air Canada typically assigns a middle seat hoping to coerce you into buying an upgraded better seat. Seems a bit petty but despite the hoards of negative reviews I'm quite satisfied with Air Canada.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Speziale Fabrizio","France","2014-10-31","I traveled in economy from Paris to Montreal in October 2014. The overall experience was not too bad but the main negative point is the very poor quality of the food onboard. It is impossible to eat what they serve. Better to take your own food if you travel with Air Canada.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Rubenstein","Canada","2014-10-31","AC through its contract partner Sky Regional YUL-YTZ (RT DH4 service). Although the equipment is old and the seating is cramped the overall flight experience was good. Advance check-in eliminated the hassle of YUL check-in and aside from a change in gate at departure everything went smoothly. Changing my departure on the return was easily done at the airport by a pleasant agent. I used the MLL in YUL courtesy of my Elite status. Although the lounge was crowded I was surprised by the improved range of food available. The MLL agent was polite and smiling (in the past they have been grouchy). Significant improvement at the YUL MLL in the last year. The departure area at YTZ is shared with Porter and is run down shabby and crowded. Both flights were nearly on time despite weather conditions. This was my first use of AC at YTZ in many years as I have been a loyal client of Porter. I gave AC a try because of my displeasure with my past Porter flights specifically the deterioration in service and on time performance. AC is just as good if not better than Porter on this route and with my FF status the AC experience was superior overall. AC is excellent when there are no IROPS no baggage and it is a short haul flight.","","","Economy","","9.0","2.0","4.0","3.0","1.0","","","5.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Kormaris","Denmark","2011-06-24","CPH-DUS one way. A very bad experience. Check in was a mess ticket incredibly expensive for what they offer. Excess baggage 10 euro per kilo. On board you have to pay for everything and very expensive. Plane was old and not very clean. Legroom was a nightmare and seats uncomfortable. And the most important: crew very rude and not smiling.","","","Economy","","1.0","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Andrey Gerasenkov","United States","2011-06-04","ZRH-TXL-OSL trip on Air Berlin. Arrived to Zurich on AA. Due to the volcanic ash cloud my morning flight to Berlin got cancelled. No one showed up by the gate to explain what was happening so all passengers had to run back to the check in counter only to be redirected to the Air Berlin service desk. After waiting in line for about 30 minutes was told that I can be re-booked either to a 7pm flight this same day or following morning although they could not assure me that the flight would actually depart. No accommodation food voucher refund of the unused portion of the ticket or getting me on one of SAS flights directly to Oslo or Copenhagen were offered because in words of the airline rep ""It's not our fault."" I ended up buying a train ticket to a friend in Germany renting a car and driving to Oslo myself.","","","Economy","","","","","","","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Mitra","India","2011-06-01","BER-MUC. Extremely pleased with the airline and above expectation. There was no food but a hard tasteless piece of bread was given to those who wanted to risk it. Seats comfortable and though the flight was packed it felt spacious.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","N Mundhra","India","2011-05-31","Salzburg to Berlin and Berlin to Dusseldorf and extremely impressed. I paid very cheap rates for European flights (only about 90 euros per person) but got very good treatment - from newspapers and magazines to a nice snack and drinks. Seats comfortable. I couldn't get over the fact that this was supposed to be a low cost airline.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Wetterberg","Canada","2015-02-11","Flew from Vancouver to Maui and back. We booked on points and quite frankly I had no idea what Rouge was before we even boarded the plane. Biggest complaint was about lack of in-flight entertainment. As a parent with two younger kids in-flight movies are a lifesaver. I was floored to see that missing. Did we have other options - yes. We had our own ipad books etc. What was galling was to be told ""you can access movies from your ipad but only if you have the app downloaded first"". Of course that is useless advice once in the air so guess what? We have iPads for rent for $10. It's the nickel-and-diming on every last thing possible that drives me nuts. The plane was huge and full and yes seats are cramped. I am 5'8 and did okay my husband though at 6'4 it was an agonizing trip particularly the red-eye on the way back. Finally the crew. They all looked very young and the inexperience showed. A young Dad wasn't seated with his wife infant and toddler and was told to ""ask around to see if someone will switch"". He said ""I was told you would help me with that"" to which the response was ""there will be lots of people who'll want to switch if you ask around."" Not sure if she ever did lend assistance. There are other nitpicky things (flight was more than an hour late leaving Maui) etc. Nothing was disastrous but all the little annoyances add up. I am officially done. To be charged for every little thing plus have poor service and the prices aren't even that much better? No thanks I'm out!","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N Mulholland","Canada","2015-02-11","Terrible aircraft equipment track record. Both my flight from Honolulu to Vancouver went mechanical and eventually cancelled after 7 hours of indecisiveness from the Air Rouge crew and now last night from Vancouver to Honolulu we took off and had to turn back around because of mechanical problems again and the flight was cancelled. The ""Premium rouge"" seats are Business class prices but no way Business class seats. What a downgrade from Air Canada's lay flat Business class seats. I am contemplating flying economy on Westjet.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Susan Falkenberg","Canada","2015-02-11","I have travelled with Air Canada in the past and did not hesitate to book a flight with Rouge thinking that it would be a similar experience. I was so wrong! I travelled from Toronto to Phoenix. While waiting at the gate the staff were so disorganized they were not able to board the passengers in a timely fashion. There were 5 boarding groups. They called the first second and third in rapid succession so there were very long lines that were taking very long time to process. Once on the plane there was not adequate space for my carry on. I was told I had to check it. Since I have medications in the bag that I cannot be without I refused to check the bag. The stewardess asked me to remove the medication from my bag and keep it in my purse or under my seat. It would have been embarrassing! In order to remedy this situation in the future perhaps Rouge should not allow people to place backpacks and smaller items that can fit under the seat in the overhead bins so more room would be available for carry on bags. Then place coats and jackets in the bins after the bags are in place. The plane was so full that I had to sit on my winter coat for the entire 4 hour flight as there was not even a space for my coat. Not too comfortable. I paid the same price or more than my last Air Canada flight Toronto to Phoenix so Rouge is not even offering a more economical flight. More than likely more profit for the airline less comfort for the passenger.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","V Grewal","Canada","2014-10-31","I've flown AC before but luckily with folks that work with the airline thus a very favorable fare (tax only). Our most recent trip to Europe included a one-way flight from YVR to LAX for a 3-day layover for some fun in the sun. We asked to be moved up to an earlier flight as we were meeting some friends in LA so I contacted AC reservations three times and got three different stories. I decided to go to the airport the day off early and asked where I could change my flight. This is where the unfriendly cold staff interactions begin. When I asked where I could go to change my booking the lady proceeded to hold up a finger telling me to pause while she scrutinized carry on bag sizes for passengers then when she ""had a moment"" pointed in the general direction of a service desk and said ""there!"". A short walk and 10 minute wait in the line led me to another miserable lady who told me I should be in the international terminal since I'm flying to LA but in this case ""she'd make an exception"". I proceeded to ask her if there were two different operating companies for domestic versus US flights knowing the answer. The lady gave a short and concise ""no"" response and proceeded to tap away at her computer for minutes without looking up or saying a word. Her next words were to give me the outrageous ""change fee"" costs which I paid to get the ordeal over with. When I asked about the policy change she said didn't give any explanation other than ""that's the way it is now."" Inflight the staff were even worse. We flew on a ""Rouge"" flight which I guess is their budget full-staffed sub. Long story short the worst airline I've flown! From their front-end service staff to in-flight crew all around miserable people. I'm never flying with them again. Lets put it this way my wife and I were almost stuck in Europe during the Lufthansa strike and we feared having to travel on an Air Canada flight back home.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Howie","Canada","2014-10-31","Air Canada have either revamped or replaced their 777s and they are now 3x4x3. I was stuck with a large woman next to me a seat leg directly in front of where my feet needed to go and the leg had an entertainment control box on either side of it in effect requiring me to have no legs as there was nowhere to put my feet. If I had been a 6 foot+ man I would have been miserable. The new leather seats are harder than the old ones and are very uncomfortable. The screen can no longer be angled. The service was the one thing which has not changed it was as dreadful as it has always been. We will after 25 years of flying with AC be looking for a new carrier. The two 9 hour+ flights were pure misery.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Schulze","United States","2014-10-28","Our supposed 7 days in Ireland turned into 5 due to the inept staff at Air Canada. Connection was late and missed our direct flight to Dublin which was oversold for the next night - after 7 hours in Toronto the next day we then flew to Frankfurt for another 7 hour layover before finally reaching Dublin 2 days late. The Tampa-Toronto flight was held on the tarmac in Toronto 20 minutes as there was no gate crew and the flight attendants did not allow connecting passengers off the plane first then customs closed. Air Canada booking agents ""forgot"" to rebook my husband and I on the direct flight resulting in the Frankfurt layover - inept. Return - same issue missed our connection in Toronto to Tampa had to fly 4 hours later to Orlando at midnight and rent a car to drive home. Will never fly Air Canada again!","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Frank Johne","Germany","2011-05-31","Business Class DUS-BKK. No separate boarding line. A330 business seats ageing do not recline more than 150° but comfort was better than feared. IFE not AVOD and only small screen. Food was ambitious and tasty. Wine list was short but okay (no Champagne). Value for money was okay on the edge to slightly overpriced. Due to the outdated cabin frequent travellers may find better options in other airlines.","","","Business Class","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Lohmann","Germany","2011-05-30","HAM-FRA-HAM. Best price on this route also good service including drinks and snacks. Ground service was okay flight was on time.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Peter Schweizer","Australia","2011-05-19","Will go back to LH for my next domestic flights in Germany. Very uncomfortable seating on old looking B737 HAM-MUC. Flight full and was very annoyed when gate agent decided my carry-on suitcase was too big to go onboard but had to be gate checked. Bag is/was well within size limitations but I was being penalised for boarding as one of the last passengers as previous passengers were allowed to carry 2 bags on board. Was very inconvenient to carry laptop travel documents and other valuables as lose items while carry-on was gate checked. Should have done what majority of late boarding passengers did and simply ignore the tag and take the bag/suitcase on board.","","","Economy","","2.0","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","I Richard","Canada","2015-02-11","Flew on an early morning flight from YVR to LAX. As soon as I boarded the plane I was a little taken aback at how many seats there were (and I travel a lot and have seen a lot of aircraft). I sat in 51F which is right at the back of the plane (as in last row). It's a 3 seater row (with adjustable arm rests) so I had plenty of space to move around freely. However any other of the seating and it would be a very tight fit. I'm a larger guy so I tend to get the aisle seat but I found that the rest of the craft would've been very cramped for my size. Just enough leg room I'm 5""9 and I was barely touching the seat in front of me. Any taller and it would be painful.","","","Economy","","7.0","5.0","2.0","2.0","3.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M McKenzie","Canada","2015-02-11","Just flew on Air Canada Rouge from Toronto to Cancun and back. I must admit after seeing these reviews I was a little nervous. But I thought I would give them a chance especially since it was our honeymoon. On the flight down we were coming from Thunder Bay to meet the connection in Toronto. When checking in in Thunder Bay we were told we would be getting our seats numbers when we get to the gate. I later realized that this was a fancy way of saying the plane was overbooked and we were chosen to be bumped. However we were able to get on the flight and my wife and I were able to sit together. On the flight down the staff were very cheery and in a good mood. After this first flight I thought I might be giving them a good review. The seats are a little cramped but it was not too bad for four hours. The way back was pretty bad. So when we check-in in Cancun the agent said that the plane was overbooked and asking us if we would volunteer to spend the night. My wife and I both had commitments back home so we said no. So they gave us our tickets and once again told us we would get our seat numbers at the gate. Translation: If people show up you are still getting bumped. We both got on the flight but were unable to even sit anywhere close to each other. We asked if could be switched but we were told no. Ironically the lady was beside was by herself too so they were just too lazy to figure it out. The staff on the way back seemed very miserable. My wife told me she had to flag down someone to order food even though she had her credit card out ready to pay. And they didn't even give her a declaration card. Thankfully in Canada you can fill one out for the entire family. While I admit that the entertainment system is very innovative it did crash from time to time. So make sure you have some back up entertainment on your devices. The fact that we were almost bumped on our honeymoon is very discouraging. I would say stick to WestJet Sunwing or Air Transat. I can't wait until Porter starts doing tropical destinations. However I would not recommend Rouge unless you are prepared to be bumped and you don't mind the cramped space.","","","Economy","","2.0","1.0","2.0","5.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Follett Neil","Canada","2015-02-11","I've had concerns with AC's quality for some years but a recent flight to Phoenix on AC Rouge finally sealed its fate as far as I am concerned. I am 6'4"" tall 280 pounds. How I got into the seat I will never know. The poor person in front of me had my knees in their back and simply wasn't able to recline their seat. I'm used to AC staff being frumpy with a 'can't be bothered' attitude but this flight hit a new low. Rude abrupt ignoring requests dealing sandwiches like cards from a deck I could go on. The final humiliation was that after a 4.5 hour flight my legs were totally numb (as was my rear). It took three passengers and an AC staff member to heave me out of the seat and support me while the circulation returned. I changed to another airline for the return flight. I will never fly AC again. I will pay extra for another airline take a stop over change my route but never again AC. I am ashamed to be Canadian with you as the national airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ned Teller","Canada","2014-10-28","Avoid Air Canada AC875 and other flights to/from Europe if you are taller than 5' 9"" and don't want to harm your knees and suffer from leg cramps after your flight. There is absolutely no space between your knees and the seat in front of you. When the person in front of you reclines you will get trapped in your seat. Worst of all the staff will treat you as the problem for being too tall. I know that I will never fly them again. Lufthansa and Air France offer much better alternatives. I have flown to Europe with these carriers and had more leg room with better meals as an added bonus.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Boothroyd","Canada","2014-10-28","AC 1173 to Vancouver on October 12 and returned to Toronto on AC 152 October 19. It appears that AC flight attendants hate their job and are only too pleased to show this to the passengers. On the first flight one of the attendants was barely civil. Return flight a repeat performance with a different attendant. At boarding time I wondered why no attendant was welcoming passengers or being helpful at the rear of the plane where we were seated. An attendant was there alright seated in her position and doing absolutely nothing. During the flight she managed to serve the drinks before sitting down in the last row to read eat and watch a movie. Her colleague was somewhat more professional. I am wondering however what has happened to civility to say nothing of service. These people don't seem to understand that they are there for the passengers not the other way around. One sees nothing like it on the other major Canadian airline in Europe or in Asia where flight attendants still consider friendliness and service as part of their job. Appropriate training and supervision is definitely in order.","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Jensen","Denmark","2014-10-28","Checking in on our flight from Toronto to Copenhagen our pre-booked window seats had been taken by another reservation agent. Despite written confirmation stating our seat selection my travel companion and I had to sit three rows apart in seats D and F.","","","Economy","","3.0","1.0","1.0","3.0","3.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Erich Koller","Switzerland","2011-04-26","ZRH to DUS and back on a day-trip. Flying Air Berlin is a bit like taking the regular bus- service. Nothing is outstanding or done in a personal way. Staff doing their job without any kind of special attention. Cabin usually clean and flights on time. However you get what you pay for and this is okay for the flights in Europe below 2 hours. Air Berlin has developed a product that is by far better than many low cost carriers but does not match the legacy carriers.","","","Economy","","5.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Ackermann","Germany","2011-04-26","TXL-MIA-TXL. Staff though not as professional as Lufthansa were polite and present - drinks given out regularly restrooms checked. Seat comfort great we paid for bulkhead XL Seats (highly recommended). Food was good. IFE was dated (wall/ceilling mounted monitors) the movie choice was entertaining. Amenity kits distributed so no reason for complaint whatsoever. Looking forward to the makeover of their A330-200s with new seats and IFE.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","V Ladhani","Germany","2011-04-24","HAM-VIE-HAM. The staff at check in friendly and gave desired seat. Flight boarding started in time announcements in German and English. Food satisfactory for a low cost airline. The flight back was also satisfactory with 3 rows empty from behind so had much space.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Mutschler","Germany","2011-04-17","Cologne to Hamburg Lufthansa flight was cancelled and I was rebooked on Air Berlin. Everything was okay flight on time on a new 737. TV screens show flight routing and got coffee juice and a warm roll for breakfast on a 35 minutes flight. Bags arrived on belt in normal time.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Mosher","Canada","2015-02-11","I find Air Canada Rouge airplanes from Toronto-Phoenix and return to be very cramped. As well the entertainment system is in my opinion very poor. The selection for those who have their own iPad is less than for those who rent an Air Canada Rouge iPad. I really wish that there was an option to fly this route at least once a week with the main airline Air Canada.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Marley","Canada","2015-02-11","It's Canada's answer to Europe's Ryanair. They're making a few extra bucks by cramming more very uncomfortable seats onto an Airbus 319. The ""entertainment"" streaming which replaces the usual video screens is a joke unless you enjoy watching endless commercials and the lamest movies on the market. My biggest problem is that Air Canada on certain routes no longer gives you a choice between a regular flight and ""budget"" Rouge. Fortunately we were flying Vancouver to Palm Springs ( only 2.5 - 3 hours). Pity the fools who are on long haul Rouge flights. I'd be tearing my hair out! The high school kids who were pretending to be flight attendants were enthusiastic and doing their best but as mentioned in another comment are they prepared for an emergency situation.","","","Premium Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Marsala Graham","Canada","2015-02-11","We flew YYZ to Phoenix (5 hour flight) and I was in constant pain from the seats. While waiting for bags at the destination (which took 90 minutes) most of the passengers we talked to said the same thing - never again Rouge. Air Canada has embarked on a strange experiment to find out how much people will pay to avoid extreme inconvenience and physical distress.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D O'Neill","Canada","2015-02-11","Toronto to Phoenix Dec 13th 2014 AC1849. Phoenix to Toronto Jan 10th 2015 AC1848. There is simply no leg room in economy for an average height adult. It was incredibly uncomfortable for the duration of the flight. Will have to find an alternative airline.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Paula King","Canada","2014-10-28","I was very disappointed with the airline. On my way to the airport I got a text saying my connecting flight was cancelled and they had to re-route us. I was to arrive at my destination at 0930 in the morning and didn't get there until 5 in the evening. I had a 2 hour wait in one airport and a 3 hour wait in another. This was not acceptable to me as I was travelling with my husband who is a dialysis patient and had meds with him that had to be kept cold also my 75 year old mother who has problems walking. Not once did we get an apology or even a food voucher to eat. Thankfully we were only travelling from Deer Lake to Toronto - usually a 2.5 hour flight but took us 11 hours. Very disappointed.","","","Economy","","1.0","4.0","5.0","1.0","5.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","McKelvie Donald","Australia","2014-10-22","Having had two bad experiences with Air Canada I will never fly with them again. First issue: Booked to depart Vancouver at 0800 on 1 Aug 14 on a flight to Toronto we arrived at the airport early. Checked our bags and got our boarding passes however on the boarding pass it did not have a seat allocation but indicated that this would be done at the gate no problem. As we had cleared security and it was now only 0620 we casually got a coffee and wandered up to the gate. On arrival at the gate my wife went to the desk to get our seat allocation only to be berated by the desk person who told her they had been paging us we didn't hear anything. He then informed her that our flight was boarding. We said that our flight wasn't until 0800 he then told us that our original flight was delayed until 1000 and we had been placed on the one now departing. Obviously had we not arrived early we would have been waiting around until 1000. All well and good but why weren't we informed of the change when we check in? Arriving early in Toronto messed with our booked transport which caused a few anxious moments and we had to get a taxi however thanks to Viator we got a refund on our transport booking. Second issue: The next flight was from Toronto to Seattle (E90) 3 Aug 14. On this fight the cabin crew showed a complete disregard for the comfort of the passengers. We were seated in the second last row of seats and were very conscious of people using the toilet no problem. However the flight had a number of turbulence issues and at one stage the line up for the toilet was half way up the cabin. On a number of occasions people asked if they could use the toilet at the front of the aircraft and this was denied. It did not help matters with the seatbelt sign going on and off. At one stage a young girl who had been waiting a long time got to the front of the line only to be told to go back and put her shoes on. I have never been told to put my shoes on. Anyway all that said I will never fly Air Canada again. The first impression is always the best and lasting impression.","","","Economy","","5.0","4.0","1.0","1.0","1.0","","","3.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Paul Phillips","Australia","2011-04-11","Business class Berlin - Bangkok. I am surprised about the airport which really needs a re-vamp but I am sure that will happen. After check we were given vouchers to go to the BA lounge in the connecting arrivals terminal which was nice. Business class passengers boarded the bus 1st and then called all the other passengers onto the same bus - so we got off last. Large and comfortable seats flight attendants came around with welcome drinks. The only problem was the inflight entertainment - not much choice and a lot of interference. Apart from that very impressed and would choose this airline again. Also the price we paid was excellent!","","","Business Class","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","L Grof","Luxembourg","2011-03-10","DUS-PUJ-DUS. The on time schedule was ok but I have never experienced such an unfriendly and unprofessional cabin crew with really poor language skills! Aas I was about to change the position of overhead luggage to get the lighter one in the less strong compartment I was told to remove it immediately. Even after explanation the answer was she would not care as this compartment was not for me. When requesting a new blanket as the one on our seats were obviously already used the same person told us that this was not her job the cleaners should have fixed this but if we want new ones we should get up and look for it ourselves.","","","Economy","","1.0","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","H Knoben","Netherlands","2011-02-16","Dusseldorf-Bangkok return. Check in at Dusseldorf airport took a long time. Staff is unfriendly and not much service or help at check in. One customer before me had a problem with small overweight handbag. Staff just shouted at him. No window seats available although later in the airplane there were empty seats occupied by staff. Food poor. On my return from Chiang Mai transit was poorly coordinated by Air Berlin. Only by help through Thai Airways was I able to find transit point and catch my flight in time. Air Berlin also forget at first to file my correct passport number - had to return at check in. Flight back horrible - no window seats just small seat in the middle. Not enough space for legs. Seat in front of me failed to work so less space. Staff seemed not to care about this problem. Flight arrived on schedule very slow unloading of the bags. For a budget airline it is pretty expensive. The attitude is arrogant.","","","Economy","","","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Andi Houdayer","Canada","2015-02-11","This is one of the worst airlines that I have flown. Maybe they should spend as much time taking courses in courtesy as they do on those ridiculous outfits. I boarded the plane and had to put my ticket into my pocket because I had a full hot coffee in my one hand and a very heavy fragile bag in the other hand. Upon entering the plane I already knew my seat number in my head. The attendant demanded to know what seat I was in. I told her and kept moving. She then got belligerent with me and demanded to see my ticket. I told her that I don't have a third hand and my ticket was put away. She jumped in front of me to keep me from walking forward and demanded yet again to see my ticket. I have flown this airline maybe 5-6 times now and all of their flight attendants are rude. The physical plane was fine the flying was fine the snacks were fine but the attendants - not fine.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Leed","Canada","2015-02-06","I'm a frequent flyer with lifetime status and fly about 150k a year. This was my first and last rouge flight. Economy seating was terrible. There's absolutely no room. When comparing economy seating and space on rouge to other airlines other airlines' economy seating is huge. I thought sardines had it bad but then again the sardines are typically dead before being canned. I now know what a sardine feels like. I'll be taking another airline. To Air Canada bring back normal service!","","","Economy","","4.0","1.0","3.0","2.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tania Rindel","Canada","2014-10-12","Arrived at Halifax Airport on Saturday morning 04.30 for our family trip to Cancun. Check in was slow with only one attendant taking her time. After scanning our passports the Air Canada attendant told us that because my husband and son has the same first names it causes problems for their system. She was very rude about the whole situation! Arrived in Toronto where the attendants were more professional and friendly. Inflight was uncomfortable and tight which can be expected with economy class. Overall flights were OK but we will avoid flying Air Canada again.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Golding Jenny","United Kingdom","2014-10-12","I travelled from London Heathrow to Calgary return. Check in was speedy. There wasn't a queue to get through security so the Fast Track didn't make much difference. The lounge at Heathrow was spacious and comfortable and the food selection was fine. The 1:2:1 seat formation ensured privacy and the lie flat seat was comfortable and just wide enough. I'm 5ft 7in but if you were much taller or bigger it would be a tight squeeze. The food selection was ok fish meat or veggie but all choices were available. My salmon was well cooked and the vegetables were hot and not overcooked. There was a choice of 2 white wines one of which was not available due to all stock being used on the incoming sector! Come on I'm sure LHR has a pretty good catering set up. I don't drink Chardonnay or red wine (3 choices) so I had to drink beer instead. This really is unacceptable in Business Class. And why no Canadian wines? The service on both sectors was efficient and friendly so no complaints there. I can't comment on inflight entertainment as I didn't use it. The WC's were shocking. They smelt like a public urinal with wet floor and paper stuck to the floor - and this was 1 hour into the flight. They obviously hadn't been cleaned at the turnaround. The lounge at Calgary is being refurbished so it was crowded and not very comfortable. All the chairs had rips or worn arms so the refurb is well overdue. The flight back was ok I got my wine this time! The toiletries supplied were an unknown brand and not worth bothering with very basic. For the amount of money paid for Business Class they could do better. It's more like Premium Economy except for lie flat beds. If the LHR/Calgary sector had Premium Economy I would have taken it. Next time I will try Canadian Affair (charter) Premium Economy. This was a leisure trip so expense was very important as I was paying! If Economy is well priced on Air Canada it may be worth it but not Business Class.","","","Business Class","","6.0","4.0","4.0","3.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Naz Karnai","Canada","2014-10-12","Myself and my wife along with a 3 year old we took a flight from Toronto - Vancouver. Staff were very rude at check-in at the boarding gate as well as on the flight itself. I requested a pillow and a blanket for my son who was very sleepy as we had transited from UK the air crew rudely said to me that we have to pay for it I didn't mind paying but it is something unheard of. I travel so often but never asked to pay for these things even in the cheapest airlines in Europe like Ryanair EasyJet etc. I will never recommend Air Canada to anyone and will never fly with them again in the future. This doesn't seem like a star alliance to me. Worst by all means.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","S Taylor","Germany","2011-02-08","Return flight to Bangkok. Business Class was something between Premium Economy and real Business Class. Service was fine food okay seats fine though not angled flat.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Soichiro Abe","Austria","2011-01-14","MUC-POP-MUC in Business Class. Dedicated check-in at Munich. Shared Lounge in Munich was hard to find no food service and a weird collection of magazines. POP-MUC via VRA: Check-in a bit more crowded and less efficient - lounge in POP hard to find due to construction works. Shared Lounge at POP serves non-edible sandwiches and a very limited variety of drinks no magazines or newspapers but free wifi. No Lounge access for transit pax in VRA. Onboard welcome drink service with prosecco and orange juice - prosecco was barely drinkable. Food and Beverages edible and tasty. Cabin crew deliver attentive and friendly service however not very consistent. Seats outdated. Mechanical adjustments only 150 degree recline and oldish IFE. Seat pitch and width were decent. Washroom clean. Amenity kit provided on both legs with usable contents. Kit different on return flight (might have been an economy kit) and seems to have been in storage for an extended time. Good product for the price - saves around EUR 1000 and at least 5 hours vs UA + Jetblue or AA via MIA even though the return trip is somewhat lengthy due to a stop in VRA or MBJ.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","E Lawson","United States","2011-01-12","Stockholm - Berlin - Miami - Atlanta. Weather delays in Atlanta caused me to be stranded in Miami for 4 days. Knowing the forecast I asked representatives in Stockholm and Berlin if I would make it to my final destination. All representatives refused to look up flight or airport information causing me to be stranded in Miami instead of getting on a later flight out of Stockholm. Furthermore the flight in Berlin was delayed 3.5 hours. Completely unpleasant flight experience. I will not fly with Air Berlin again. Flight was satisfactory.","","","Economy","","2.0","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Karen Kalemkiarian","Canada","2015-02-06","My husband and I flew business class last week to Cancun from Toronto and return. We couldn't have asked for more attentive flight attendants good food and emphasis on detail. Was a little hesitant about flying Rouge for the first time after all the bad reviews but sometimes I think the passenger in the seat might be the problem. Congratulations to Air Canada for their creation of Rouge couldn't have asked for a better flight and flight crew.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Cavallaro","Canada","2015-02-06","I have travelled AC Rouge a few times in Premium and this was my first in economy and have to say I truly do not like the AC Rouge concept at all. They have taken all the fun away from travelling on vacation and cheapened the Air Canada brand considerably. I am an elite status AC member and really struggling with continuing to give Air Canada any more of my business because of this. The service is mediocre at best and the whole ipad concept does not work. The movies are old and it is too awkward to deal with. Overall a truly unappealing experience.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Christine Simpson","Canada","2015-01-30","If I had to fly Rouge Economy always I would quit travelling. I am a regular BC Client and on short notice had to fly Rouge. All they are doing with this service is making me fly other airlines. I am forced to fly Rouge Premium to Costa Rica Feb. 23rd and purposely choose American Airlines with a Layover in Miami of 3 hours for the trip home as I prefer their business class.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Joe Morrison","Canada","2014-10-12","Flew back from Paris to Toronto 4 Oct does Air Canada actually have anybody checking ""hand luggage"" an amazing amount hand luggage seen going onboard aircraft. By the time we were boarded all the luggage bins were full of large suitcases. This has happened a number of times now. Tired of struggling to load our small bags and will now try another airline that actually enforces hand baggage size. Would help if Air Canada thought about all customers rather than ignoring an obvious problem.","","","Economy","","6.0","4.0","3.0","3.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Tilling","United Kingdom","2014-10-08","B777-300 Vancouver-London Heathrow 2 Sep 2014. The new business class seat is terrible - narrow short ridiculously sized and shaped. It's okay as a seat but I paid for a good night's sleep. Forget it! I'm 6ft 4 and when the seat turns into a bed it slides the lower half of your body into a tiny plastic coffin-like box with no room to move your legs at all. It wasn't long enough for me - so it wasn't humanly possible to lie down! As a result I arrived at LHR tired and irritable lacking the sleep I had needed and paid for. The cabin crew were brilliant but they told me that a lot of other business class passengers had complained about this new seat. It's also difficult to get the seat back up again from a thr ""bed"". My seat 2A on C-FIVO was also missing a flexible reading light. It is a reasonably new aircraft so why on earth was that missing? Basically Air Canada has decided to shove more seats in every class onto this aircraft at the expense of comfort and space and every passenger is short-changed as a result. The B777-300ER that normally takes 359 passengers is being converted to 458 passengers - mine was one of them. The passenger loses. I have read that it is a plan to reduce cost per seat by 15%. It is a total disgrace - avoid this aircraft at all costs. Air Canada used to be a great airline but it is heading downhill. If this is the way Air Canada is going then it's time to change airlines folks.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G Bowman","Canada","2014-10-08","Visited 8 cities in 15 days and ended with São Paulo to Toronto (AC91) which was my only flight on AC. Bit of a bumpy ride with tight seats but the staff and entertainment more than made up for it. Staff made sure we all were totally taken care of offering all drinks food items and water at all hours! They also had to take care of a serious health issue with one of the passengers and ensured the rest of us were well taken care of. Entertainment was great! Could chose own movies and had no glitches! Best staff ever had on any flight! Will be flying AC again!","","","Economy","","7.0","2.0","5.0","5.0","5.0","","","3.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Adam Muller","Slovakia","2011-01-03","Bangkok to Vienna ticket for BKK-MUC-VIE was by far the cheapest possible on this route. When we arrived at the airport our flight was delayed by 14 hours but they rebooked us to BKK- TXL-VIE. Departure from BKK one hour late flight above average. A330 not new and seats had terrible seat pitch but it was clean and service was excellent. They even managed to organize a vegetarian meal for my girlfriend (as our meal request was for the original flight via MUC). Plenty of free drinks and snacks. Transfer in TXL bit chaotic had to run to our connecting flight. Boeing 737 had much bigger seat pitch and was newer. Again quite a lot of drinks and snacks for such a short flight. Downside was the lost luggage (forgotten in TXL delivered 7 days later) and no possibility at all to contact Air Berlin to find anything about it.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Christian Roigk","United Arab Emirates","2010-12-22","If you regard Air Berlin as a low cost carrier this is the best you could experience in this segment - planes are clean and pretty new. You get good attention onboard and a snack plus a soda or juice for free. On the ground however the experience is different. They are really overdoing it with baggage weight I find it a sure way to turn a loyal customer - holding the Frequent Flier Card - off by making a big fuss (happened twice) when the baggage weighs 215 kg instead of 20 kg. Terminal at Berlin Tegel Airport lacks seating which becomes pretty inconvenient if a lot of delays occur at the same time. If the price difference is not more than 10-15% to a regular carrier like LH or CX I would probably pay that and choose them instead of Air Berlin.","","","Economy","","5.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Waters","United Kingdom","2010-12-14","Frankfurt-Hamburg. Very good for price. Well organised and with tidy plane. Upper end of quality for the budget market.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Simon Carter","United Kingdom","2010-12-12","STN-SZG and MUC-HAJ-STN. Excellent for economy tickets and better than competitors. When the first leg of our return flight was delayed (which would mean we would have missed our connection) we were booked onto a BA direct flight to Heathrow without even having to ask. Will use again in preference to RyanAir EasyJet etc","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mark Knight","Canada","2015-01-28","On way to Orlando I got bumped to Premium rouge as a frequent flier. Unfortunately no Premium class provided. On the way back I flew in Economy class. Worst flight ever being cramped and bum hurt which never happens even during a 15 hour flight. People beside me also could not believe this bus class service. Flight Attendants nice but what cheesy outfits. Air Canada what happened to you! As a frequent flier they are giving me too many reasons not to be a loyal customer.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mary Leger","Canada","2015-01-28","I had no idea what Air Canada 'Rouge' was until I experienced it on a trip from Toronto to Tampa on January 13 2015. Everything you read in the unflattering reviews is true. However to add insult to injury we had a full flight with no water in either of the washrooms! There was what appeared to be a well-worn sign in the washrooms apologizing for the lack of water and a supply of little individual towelettes to wipe your hands afterwards. On the trip back when the stewardess asked if I wanted a drink I asked first whether there was water in the washroom this time before deciding whether or not to drink anything. I will never travel Air Canada Rouge again. I will fly another airline for my next trip to Florida in a few months time just to avoid the inconvenience of no leg room (and I'm barely 5 foot tall) discomfort of thinly padded seats inability to get in and out of any seats but the aisle nothing to ease boredom - not even a used newspaper from a previous flight. By far the most uncomfortable flight I have ever been on.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Robert Ablamowicz","Canada","2015-01-28","Rouge does an injustice to Air Canada mainline. I am an AC frequent flyer and will look for alternate carriers if the only option is Rouge. Flight to Tampa on January 18th was a 18.50 departure and we got off the ground at 00.30 on the 19th. Trip home on the 23rd was delayed over 3 hours. Not sure what the issues were but weather was not one of them. I have no problem with one delay but two in a week makes me think that these folks have some issues. Seats also leave something to be desired and Rouge should be renamed Crampjet!","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Bodtker","Canada","2014-10-08","Over priced by a long shot. Due to the protection they get from the government they feel that it is their right to charge 1/3 more for flights. They claim that they will match competition pricing and actually publish on their site that they will but refuse to do so when approached. Online and phone reservation staff are confrontational and rude. Would not recommend them.","","","First Class","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Price Garry Lloyd","Canada","2014-10-05","AC 88036 YYZ to PIT Dash 8. Plane ride was uneventful your standard economy seating. Inflight service - pretzels and a drink (soft drinks and juice free).","","","Economy","","8.0","3.0","5.0","4.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Wu","United Kingdom","2014-09-30","I assumed that a large country like Canada would be a safe bet for my trip to New York. On the way out staff were a slow and unhelpful but our main complaint was the food - we boarded at 12 so assumed lunch would be provided instead a 'light snack' was served at 2.30 and there was no meat option because they had already run out. Before landing we were served another 'light snack' which was the smallest wrap I have seen. On the way home our flight was delayed at LGA for over an hour with barely any communication until we could board. Onboard my sister asked the attendant if we would make our connection - he looked at our ticket and said probably not without any sympathy or conciliatory expression. When he gave us immigration cards my sister told him we didn't need them as we were only transferring. He said ""you might if you have to stay overnight in Canada"" - a possibility that had not yet been suggested to us and which was delivered in an incredibly flippant way considering we had told him we had important work engagements we needed to keep the next morning. When we got to Montreal we rushed to the connections gate where Air Canada staff who were supposed to guide us told us the plane wasn't waiting for us despite there still being time to make it. The rest of the evening was spent walking from end to end of the airport as Air Canada staff constantly referred you to different colleagues for help. In the end we had to stay overnight in Montreal wake up at 3 to fly back to Toronto and then on to New York arriving in London 12 hours after planned. Even based on the first outward flight we know we will never fly with Air Canada again.","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Lam","Australia","2010-10-09","Zurich to Berlin. Online check-in easy to navigate. Queued for 10 minutes at the bag drop; ground staff were pleasant. Flight departed within 15 minutes of allocated time. Complimentary newspapers in German and complimentary beverages and snack. The plane was clean and the staff were pretty good. Overall a good flight and excellent value compared with Swiss.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Erich Koller","Switzerland","2010-10-05","ZRH-DUS-ZRH. Both flights left on time and arrived ahead of schedule. A320 and A319 well maintained crew professional with limited language skills. Despite cabin not too clean on outbound no issues on flight back. Some free drinks and snacks served. With an unbeatable price and a good schedule is definitely well worth flying short hauls in Europe.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Tom Gupta","United Kingdom","2010-09-07","STN-HAJ-STN. Their staff are extremely nice decent leg room plane is clean and they are fairly punctual. Last time I flew with them the free food and drink was a snack and drink rather than a sandwich. If flying short haul I would be more than happy to use Air Berlin again.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","M Reichert","Australia","2010-09-01","FKB-HAM-FKB. We didn't expect a lot as our benchmark were the Australian low cost carriers. We were overwhelmed with what we got. On the 1hr flight we had one round of non alcoholic drinks and a snack. At the departure gates each way we could stock up on complimentary newspapers and magazines. There was enough leg room for tall people on FKB-HAM and doable for an hour space on the return. No seat back TV's but cabin mainscreen TV's with flight routing and TV series. The ground staff on either airport were efficient.","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Hillyer","Canada","2015-01-28","Flew to Dominican. I agree with all other reviews. Worst leg room ever. Expect lots of leg related health issues in the future because you truly cannot move your legs while inflight. I fly with AC frequently but will be looking at other options. I do not carry my IPAD with me nor do I wish to rent one for $10.","","","Premium Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Gyba","Canada","2015-01-28","Firstly flight delayed 6 hours out of YYZ to LAS. Sure breakdowns happen. I was tracking the history of the aircraft online and it has been broken down and attempted to be put back into service 4 times in a week. I am 6 foot tall and the lack of leg room was not only insulting it is bordering on a health and safety issue. Air Canada Rouge would rather make the extra few bucks off cramming a few more seats on the plane than worry about whether passengers will be able to walk again after flying with them. I am so upset that I have cancelled my return flight with this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Hay","Canada","2015-01-26","Flew Toronto to Tampa on January 6. Air Canada Rouge is the only AC option on this route. Flight attendants tried their hardest and were pleasant. Only two of them however so service was very slow. Seats are worst I have ever flown - no leg room hard and thin seat cushions. I'm 192 cm and my knees were stuck against the seat in front of me. Everything about the experience was cheap cheap cheap. Price was no different than regular AC service. I've been a regular and loyal AC customer for many many years. I would avoid AC Rouge and switch airlines if this is the only service AC would offer on the route I wanted. Trip satisfaction 4 out of 10 because we arrived safe and sound not because of the inflight experience!","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Steen Riisberg","United Kingdom","2014-09-30","5/9/2014 LHR to Vancouver AC855. 23/9/2014 Vancouver to LHR AC854. For Economy the leg room was OK compared to other airlines albeit still cramped. The staff were friendly and helpful. Entertainment system also OK. But the food! It is simply the worst quality I have ever encountered on a long haul flight and was so bad that I bought food from Subway in the airport to eat on the return flight. That turned out to be the right decision considering the quality on the return flight was as bad as on the outgoing flight. Simply not acceptable on a long haul flight and for that reason alone I will not fly Air Canada again.","","","Economy","","3.0","3.0","4.0","1.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","V Gorjanc","Slovenia","2014-09-28","Seattle to Toronto on AC542. Nice and relaxed flight just a bit late because of the traffic congestion on the Seattle airport at the time of departure. E190 cabin light and fresh seating way better that on a larger types of aircraft. Flight attendants professional and friendly. Good inflight entertainment a large selection of Canadian movies including documentaries and short ones which is really nice.","","","Economy","","9.0","5.0","5.0","2.0","5.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Mayoh","Canada","2014-09-28","Flew from Honolulu to Vancouver economy class. Ground staff were helpful and reasonably friendly. The plane was a 767-300 and the seat was very uncomfortable as the padding in the middle of the seat had vanished over the years. The four stewardesses in my area must have been 60ish and not up to speed. One stewardess asked a passenger to get out of his seat and close the overhead bin as she had a bad back. Knowing that Air Canada did not serve meals domestically I checked online about international flights and it said that meals were served. None provided. During the flight I was offered a decent beverage twice and a couple of times the stewardess came by with a tacky plastic jug and served lukewarm water. I travel to and from Asia quite often and have never experienced such poor service on any other airline. I will absolutely go out of my way to avoid flying Air Canada again.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","A Ratilal","Australia","2010-08-17","CPH-TXL-DUS-ZRH. New and clean aircraft. Snacks served crew were friendly even though we only spoke English. Fares were very cheap when compared to the competition. Only German magazines/newspapers available. Would fly them again if I'm in Europe.","","","Economy","","8.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","T Miller","United States","2010-08-14","TXL-KRK and then KRK-DUS. I was impressed with this airline - a good web site for discovering their service and making purchases very reasonable pricing meaning that one can piece together a complex itinerary without requiring round-trips to get the best prices. On-time performance for each of the 3 legs I flew baggage appearing promptly after the flights. Onboard experience very similar on the TXL-KRK and KRK-DUS flights - the former was a 737-400 and the latter an A319. Not luxurious but newish interiors and good service.","","","Economy","","9.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Geoffrey Earl","New Zealand","2010-08-12","Dubrovnik - Munich. A320 was full and while it was a short flight of just over an hour it seemed a lot longer as every second passenger seemed to be a screaming child. Maybe have flights where no passengers are under 5 years of age? Let's see which airline is brave enough to introduce such a restriction. After this performance I think next time I will pay a higher fare on the full fare airlines.","","","Economy","","5.0","","","","","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Jess Hill","United States","2010-08-12","Santorini to NUE. Check-in in Santorini took nearly two hours due to computer failures but we landed on time. New A320 FAs abrupt but OK and one of the meals I ordered on the site showed up. IFE was overhead. Pilot liked to point out the sights. All-in-all they deliver on short- haul flights but there's no glamour here.","","","Economy","","7.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Linda Amaral","Canada","2015-01-26","I will never travel Air Canada Rouge again. If you are booking a cheap flight their service may be fine but when you book an all inclusive vacation with Air Canada and have to pay for baggage check-in food and entertainment it is not acceptable. The seats were uncomfortable for a 5 hour flight. $10 to rent an I-pad for entertainment. No in flight music or movie without the rental. Not everyone has an I-pad or takes it on their vacation. Pre- booking seats can only be done by calling Air Canada and waiting on line for 45 minutes or longer. I will never book another Vacation with Air Canada.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Hamer","Canada","2015-01-23","AC1837 December 30 2014 Toronto to Phoenix Arizona. I normally enjoy flying Air Canada even tango is more preferred than other airlines. Air Canada Rouge is the least comfortable airline I've ever been on. I am 5'5"" and if I didn't sit up perfectly straight my knees touched the back of the seat in front of me. My boyfriend who is 6""3' was quite a bit larger then the space that he was provided. The poor person in front of us had issues reclining because his knees were in her seat. Air Canada is great as long as there is no rouge tacked on at the end.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","F Habbouche","Canada","2015-01-23","e flew from Vancouver to Kahului on Air Canada Rouge AC1827 and back on AC1828 a week ago. Alas this might be the last time we use this airline as it was the most uncomfortable seating and rudest crew. My back is still hurting after a week and we cancelled a trip to Hawaii that was coming up due to Air Canada Rouge. The crew was as usual arrogant and unprofessional. They decided to turn all the lights on half away through the red eye flight to distribute beverages while everyone was trying to sleep. As for the price there is no difference with mainstream Air Canada. You pay the same for a horrible experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Simpkins","United Kingdom","2014-09-28","Montreal YUL to Boston BOS on Air Canada Express CRJ100. Checked in online but still needed to use airport machines to print boarding cards and luggage tags assisted by pleasant AC staff. With this small aircraft you have to leave cabin cases at the door and they are returned to you on landing although there were the usual few passengers who decided this reasonable rule did not apply to them. Announcements in the air virtually inaudible because the FA held the microphone too close to her mouth and then shouted into it - training issue here. Drink and snack served on this short flight. Being a small aircraft it twitches a bit in flight so nervous flyers should be aware. Flight left 10 mins late but still arrived 20 mins early in Boston.","","","Economy","","8.0","2.0","5.0","3.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Simpkins","United Kingdom","2014-09-28","Quebec YUB to Toronto YYZ on Air Canada Express Q400. First time in a Q400 and what a horrible aircraft! Noisy rattly and with a constant vibration through the seats this 100 min flight was about as much as I could take. Air Canada staff were pleasant and efficient both in the air and on the ground although the boarding official was a bit sniffy when he found we were not business class passengers (in an all-economy aircraft!) and the flight left slightly late but arrived 30 mins early. Good service from AC but I will try to avoid that aircraft in future.","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Nicolopoulos","Canada","2014-09-28","Booked Air Canada for a family vacation to Greece. Going there we dealt with rude staff. We brushed it off and believed it was just a bad day for them. Our return flight was no better. The flight back was from Athens Greece to Montreal and then Toronto. The sad thing was instead of returning home to Toronto on Saturday 4.30pm as our tickets stated we had the privilege of being bumped off our flight and sleeping at the Montreal airport with my 12 year old son and husband. No explanation was given except for ""sorry this flight is overbooked"". We had assigned seats and everything so how does this happen?? Apparently there was no hotel available that night either so it was a very rough night. I emailed customer service and still have had no reply.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","C Rowaan","United States","2010-08-09","The aircraft itself was clean seats however not very well padded. I'm not a very tall person but in order to sleep I had to lean forward on the tray table; I ended up being repeatedly suffocated by the person in front of me every time she reclined her seat. The entertainment system is okay and they dim the screens during the night to help you sleep. The food was good but it seems you only get the choice of Chicken or Pasta.","","","Economy","","5.0","","","","","","","4.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Mike Savereux","United States","2010-08-03","Dusseldorf-Miami. I was faced in July with few available seats and high fares using American Airlines and other airlines. However travelling Gatwick to Dusseldork and including an overnight stay my trip to Miami with Air Berlin saved me a fortune and I was very impressed with the Air Berlin service. Two reasonable meals as good as other transatlantic economy offerings with free complimentary wine and liqueuers which is something unheard of with AA. IFE via a shared screen but not a problem. The cabin crew were great. Security checks at Dusseldorf quick. All in all a very pleasant trip and with the bonus of an arrival at Miami 35 minutes early.","","","Economy","","10.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","R Trimmel","Austria","2010-07-31","DUS-LAX-DUS. Check-in ok. Seat pitch much narrower than on other airlines little to no leg room. Food is average but had to pay for everything even non-alcoholic drinks. No IFE on outbound flight - limited IFE with shared monitor on return flight. Staff rather arrogant and unfriendly. Cabin and wash rooms dirty on departure on outbound flight. It seems Air Berlin offers two very different products under the same brand - I'm happy with the product for the European market but long-haul is not recommendable and not even cheap!","","","Economy","","2.0","","","","","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Max Meierhans","Switzerland","2010-07-31","Zürich-Düsseldorf-Reykjavik. Excellent airline friendly staff reasonable food. Good aircraft. Return trip on SAS via Oslo was less enjoyable.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Baglieri Paul","Canada","2015-01-23","Flew from Montreal to Rome on Sept/18/2014 and returned Oct/18/2014. This was the worst experience of my life. Never again. Air Canada should be ashamed you are so cramped in your seat that can hardly breathe.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James Newbury","Canada","2015-01-23","AC1831. Jan 10 2015. Absolutely awful. Paid for business class and got hostility class. Attendants terrible. Seating worse than economy on other flights. Will never fly AC again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Singh","Canada","2015-01-23","We flew Air Canada thinking we'll be getting a basic level of comfort common to all Air Canada planes but what a mistake. Didn't know about Rouge. There's no leg room minimal service no comfort no space in the overhead since people bring large carry-ons to avoid paying for checked-in luggage. The almost 5 hr flight to Phoenix from Toronto was painfully boring with the in-flight entertainment consisting of online streaming of old movies and shows. We had to bear all this again on the flight back!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Saunders Shawn","Canada","2015-01-21","Have travelled several times between Toronto to Phoenix - always a good service. Went on Rouge the worst flight ever. Did not tell us we had to download an app to get inflight entertainment until 15 mins in the air so nothing to watch on the 5 hr flight. Packed in like cattle no leg room.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Wu","United Kingdom","2014-09-24","We recently returned from New York La Guardia airport to London Heathrow. Our first flight was delayed which meant we missed our connecting flight to London. Both my sister and I missed several appointments - work for myself and registration for her PhD and meetings for my sister. It was also my sister's 25th birthday which is an extra detail but made the subsequent experience much worse to take. Our return flight included a connection at Montreal - the plane from New York was delayed and from the offset the staff on the plane were incredibly rude disengaged and unhelpful when we asked for advice and reassurance. The whole process was terribly managed - we arrived at the boarding gate in time to see our plane pull away from the gate - some better communications and we definitely could have boarded that flight with a five minute delay for the other passengers at most. We were then sent around the airport with cursory explanations and a lack of basic guidance - for example no one explained there was a shuttle bus to the hotel or even pointed us in the right direction. There was a lack of staff in the airport due to it being a bit later in the evening and we felt completely unguided in the process. I was stunned that a customer-focused service could have such a poor grasp of good communications and moreover just didn't seem to care about it's customers as well. We arrived in London 12 hours after our scheduled arrival time. Overall the process was poor in itself - bad food stingy amounts. When my sister asked if we would be served another meal the attendant smirked and said 'You could loosely call it a meal'. I'd never fly with Air Canada again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Richard Moller","Canada","2014-09-24","Flying from London Heathrow to Kingston Ontario is a tiring trip at the best of times flight delays on both legs due to “the late arrival of the aircraft from its previous destination” only makes it worse. Paying extra to get a seat with extra legroom is worth it although the seats are getting threadbare and any padding that may have been there no longer shields you from the frame of the chair this is especially true on their smaller aircraft flying into Kingston.","","","Economy","","3.0","1.0","4.0","2.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Magda","United Kingdom","2014-09-24","The worst long haul airline and I travel a lot but I am doomed and have been for last 15 years as it is the only direct connection between London UK and Halifax Nova Scotia. The price is outrageous the service is generally poor (even in business I don't find it super friendly) and it is the only long haul airline where I have to bring my own food when I fly economy. Also completely inefficient and useless systems if you want to book an end to end flight using different members of Star Alliance for different legs of the flight (if not in the same class). Every time I have to deal with them I have to grit my teeth.","","","Business Class","","6.0","4.0","2.0","1.0","4.0","","","1.0","0"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","J Lehnert","Germany","2010-07-28","Berlin TXL to Vienna. Check In efficient. I had 21 Kilos but I did not have to pay extra fees. B737-700 seat pitch is very tight but this was only a 1 hour flight. Nice selection of magazines and newspapers. There was bretzel free and coffee/tea/ juice at no extra cost. Air Berlin clearly offers an outstanding product on short haul flight. The problem starts with its long haul destinations - the seat pitch is a big problem. I would use Air Berlin on short haul flights but on long distance flights would look for Asian or Pacific carrier if available.","","","Economy","","9.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","N Werner","Switzerland","2010-07-26","ZRH-TXL-ZRH. Flight was € 199 incl and much cheaper than Swiss. Online Check-in efficient and was at the gate quite quickly. Air Berlin use the B gates at ZRH which are easy to get to but once you are there you cannot do much as there are only 2-3 shops. Boarding is also by bus which is rather inconvenient. TXL is probably the cutest airport I have seen. It is so tiny and efficient for an airport. The distance between the gate and exit is probably not more than 30m. Flight to TXL was delayed due to late arrival of the incoming aircraft and flight back to ZRH was delayed due to ATC regulations. Inflight service is rather simple with free drinks and a choice of crackers or a chocolate bar. Service to TXL was friendly and efficient but the return flight had a very arrogant male FA on board which spoilt the experience. Air Berlin is not a bad airline in general and they can be compared with other carriers in Europe.","","","Economy","","7.0","","","","","","","4.0","1"
"air-berlin","/airline-reviews/air-berlin","Air Berlin customer review","Paul Van Alsten","France","2010-07-14","ORY-DUS DH8-400. Comfortable leather seats with generous legroom. Cabin interior clean. Web check-in does not work at ORY - however check-in at the airport hassle-free. Free snack on this 1-hour-flight. Hot/soft drinks and choice between bretzel and muesli. Stewardesses polite but not overly friendly. On the downside not a single word from the cockpit!","","","Economy","","7.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Brown","United Kingdom","2015-01-21","Toronto to Fort Lauderdale. Return from Fort Lauderdale to Ottawa. As many have said cramped. Rouge is overpriced. Reminded me of cheap flights UK to Spain 25 years ago. Yet for what one gets Rouge is not a cheap option. But at least the crew got us there and with a soft landing.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Klein","Canada","2015-01-21","Brutal seats. I am 6'4"" and could barely get into the seat. The passenger in front of me insisted on reclining his seat back. The AC Rouge website states that the slimline seats provide more room and more comfort. My legs are still swollen from the flight. The only good thing about flight 1892 YYZ to Tampa on January 16 was the inflight cabin attendants. I will never fly Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Luby Deborah","Canada","2015-01-21","Less leg room than usual no inflight entertainment no hot meal for an almost 6 hour flight (If you want something you have to purchase it off their very limited food cart) and limited space in their overhead compartments. My husband was asked to hold our carry-on bag on his lap during take-off because there was no room in the overhead compartments and the bag did not fit under our seat. The staff on flight 1786 were not at all accommodating. Both my husband and I are not complainers but the service you get with Air Canada Rouge is totally unacceptable. They give you nothing for your money.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Babin","Canada","2015-01-19","I flew with Rouge from YUL to SAN last year and was disappointed after using my eUpgrades to find out I was in the front of he airplane which is no different from Economy class in Air Canada. The seats were nothing like business class the service was so so we got an IPad for inflight entertainment and it felt like a 'charter type' airline. I wasn't aware that my flight was with Rouge so I was very disappointed when I entered the airplane and realized I was on the discount flight and had used my upgrades for this. I go to San Diego a couple of times a year and I will probably fly with United from now on since Air Canada doesn't give us an option to use Rouge when connecting to Canada.","","","Premium Economy","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","H Stephen","Australia","2014-09-24","AC034 20 September. Just got off a 14 hour flight from Sydney and thought the crew was excellent. They were attentive continued cabin presence and friendly. I also thought the seat (even though a little warn) was better than other airlines like Malaysia Airlines A330. Very pleased with everything and well worth the price. Definitely a 7.5 out of 10.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Richard Moller","Canada","2014-09-24","Flying from Kingston Ontario to London Heathrow is a tiring trip at the best of times delays at the start when a plane needs additional time and maintenance to be flightworthy only makes it worse. Paying extra to get a seat with extra legroom is worth it although the seats are getting threadbare and any padding that may have been there no longer shields you from the frame of the chair this is especially true on their smaller aircraft flying into Kingston. Due to maintenance issues the entertainment system on the Toronto to Heathrow leg had to be completely rebooted mid-flight making it unusable for about an hour. Luggage handling was slow and bags marked “Priority” were some of the last ones off. Since they are the only airline that flies out of Kingston it used to be worth the extra 30% on fairs for flights going outside of North America to fly Air Canada for the convenience but with chronic scheduling problems because of aged aircraft it is becoming less so.","","","Economy","","4.0","1.0","4.0","3.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jim Mitchell","Canada","2014-09-19","Over the last two years we have taken 31 flights. Of those flights 11 were on Air Canada and on 8 of those 11 there were either delays of more than two hours or cancellations. My most recent was on Air Canada YVR to YEG - the flight was cancelled and it created a great deal of confusion for Air Canada. First they would let us know about putting on other flights in 15 minutes half an hour later they were still confused and lost. They said they would give a lunch voucher but couldn't get them to print and that took 45 minutes. Finally a lunch voucher that would buy an airport pre-made airport sandwich. Back after lunch and sched on flight in another hour (now 2.5 hours later). This is very typical or even quite good service for this airline. Food and beverages - if you like a mini bag of pretzels and some juice or water or coffee then great. I only travel Air Canada when absolutely necessary.","","","Economy","","2.0","3.0","2.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Robert Kindrachuk","Canada","2015-01-19","Vancouver to Honolulu. Booked Air Canada in Feb 2014 got changed to Rouge. Worst flying experience ever. Flight to Honolulu was 1 hour late returning flight was over 3 hours late. Seats are uncomfortable with no legroom even in Premium class. We were charged the same prices as Air Canada nothing on Rouge is close to a regular Air Canada flight. We have flown many low cost carriers in Europe for 1/10 the cost with better service. Will never fly Rouge again it is awful. Inflight entertainment is a real laugh. My wife and I are regular Air Canada customers. I would rate trip satisfaction value for money and seat comfort 0 as other passengers have done.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Judith Tompkins","Canada","2015-01-19","Traveled to Phoenix Dec 18th for two weeks holiday and booked Air Canada as usual. One week prior to departure rec'd an Air Rouge email - oh well had no idea what it was. Now I can inform you - it was awful - a throw back to Air Transat planes 20 to 25 years ago. The seats were so close you could not sit with your legs straight if you are tall and you could not cross your legs let alone your ankles. Once the person ahead put her seat back I could not move or would have hit my head on the back of her seat. There ought to be a law re safety -- none of us would have been able to move to get out in an emergency and what about health insuch cramped quarters. The correct spelling is not ""Air Rouge"" - it is ""Air Ruse""! I will never take an Air Rouge flight again.","","","Economy","","1.0","1.0","5.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Roy Allan Harris","Canada","2015-01-19","On January 8 2015 I had the displeasure of being a passenger on Air Canada Rouge flight 1828 from Maui to Vancouver and prior to that Air Canada Rouge flight 1827 from Vancouver to Maui. I begin by comparing the regular Air Canada Boeing 767 to the Rouge Boeing 767. You will note from the seating chart that the regular Air Canada Boeing 767 has 39 rows with eight passengers per row. The Rouge aircraft has 49 rows. The additional ten rows undoubtedly speaks volumes to the uncomfortable seating mentioned by many. Like many of the previous commentators I have been a member of the Air Canada Altitude 50K group for years. In good faith I booked with Air Canada to discover my flight to be with Rouge. The Rouge seats are extremely uncomfortable and offer an average sized passenger little if any leg room. Your knees are crushed when the passenger in front moves their seat back. Comparatively the seats are similar to sitting on a wooden church pew for the duration of the flight. I will never again fly Rouge. From Edmonton there are a number of other options available.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Shannon Steve","Canada","2014-09-19","Toronto - Tel Aviv - Toronto B787 Dreamliner. Executive First. Aircraft is superb and is now my favoured choice over the B777. Innovative numerous improvements in passenger comfort and convenience. Cabin staff really proud of the aircraft and it shows in their service. Flights left on time and arrived early. Concierge at Tel Aviv personally accompanied me to my seat (a first). Overall a thoroughly enjoyable experience on both flights. A thumbs up to a great new aircraft and a motivated and delightful crew.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Friesen Robert","Canada","2014-09-18","I am a Star Alliance Gold Card holder and fly business class frequently. I just returned from a trip to Thailand and flew the Vancouver to Hong Kong leg (return) business class in their newly configured 777-300 series aircraft. The new business class seating arrangement on this aircraft is an unmitigated disaster. Where do I begin! It is primarily a 2-2-2 layout with 3 rows being 1-2-1. This single seat is only available to AC super elite members. So AC has decided that any other full fare business class travelers on this aircraft are not entitled to a single seat. Ridiculous. The tight seats are far too firm and narrow footwells make it impossible to properly stretch out and have a relaxing sleep. There is no storage area and materials used are cheap and do not even belong in a Premium Economy section. Window passengers do not have a clear access to the aisle. You have to climb over the other passenger. This is unacceptable in a business class in today's airline industry! I browsed through the Duty Free Magazine located in the seat pocket in front of each seat and asked the Flight Attendant if I could order something. She advised me that the configuration of this aircraft did not permit any duty free sales on board. No duty free on board when there is a duty free magazine located in every seat pocket! I will never fly on this aircraft again and my frequent flights to Asia will be on other Star Alliance carriers which are improving their business class product not reducing it to cattle car status such as AC.","","","Business Class","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jones Ian","United Kingdom","2014-09-18","Flew LHR to Vancouver Premium Economy on newish plane with different layout premium economy is no longer separated by a bulkhead and curtain so we had to put up with kids running up and down the aisles and noise. On top of this they messed up on our return flight from Calgary. No premium economy available so we chose the front two seats in economy they changed the plane last May didn't tell us so we lost the seats after a few calls to the call centre in India they refunded the charge for the so called premium seats but it's not a money issue we wanted the seats. Arrive at the airport and now we have to pay $70 for our third case that was FOC on the way out. We explained we would have booked it if we could but no joy they charged us. The only way to complain is to write to them apparently which we will for sure. Based on these issues I wouldn't recommend this airline.","","","Economy","","3.0","2.0","2.0","3.0","3.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Rogers","Canada","2015-01-19","Dec 15 2014 AC1828 and AC1876 Jan 9 2015. Terrible. Avoid at all costs. I travel quite frequently and am of reasonable height/weight. The seats are tiny and uncomfortable. Knees pressed against the seat ahead. Barely any lean back because you'd slam into the person behind you. Very small storage above. Inflight 'entertainment' didn't work. 5.5hrs to Maui. Paid top dollar. Lots of other people commented the same. Nice staff not the jaded older ones that can be found on regular AC flights.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","H Glick","United States","2015-01-19","YVR-LAX on 1/12. Can't complain about the service as the attendants were workmanlike. Seating as noted by most reviewers is awful. The in-flight Wi-Fi service did not work initially and when I finally corralled a flight attendant she laughed and told me that the crew had forgotten to turn it on. By the time they did turn it on we were third of the way through our 2.5 hr. flight. Would fly this airline again on short routes no more than 2 to 2 1/2 hours and only with an aisle or exit row seat. Otherwise caveat emptor.","","","Economy","","3.0","1.0","3.0","2.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Lois Vanderhooft","Canada","2015-01-19","For a business class ticket price this was a waste of an upgraded price. The seats do not recline far enough to rest comfortable the inflight iPad usage is really not conducive to eating in flight and your posture is compromised while viewing a the iPad needs to sit on your tray table thus causing your neck to bend downwards. I watched as passengers tried to eat while positioning their iPad here or there. It was really bothersome. It was not a comfortable flight. We fly to Maui several times a year and this is not my preferred airline for sure - Air Canada Rouge is not what I would choose to fly. I was very disappointed overall.","","","Premium Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Gallant","Canada","2014-09-18","On 14th Sept flew Air Canada express - Saskatoon to Vancouver on AC Express. Excellent service by flight attendants. The plane is starting to show its age. We then flew AC 47 to Honolulu. Here again the aircraft is showing its age. Our preferred seat 12 A and C has no window. Service was excellent. The flight attendants were older and were very professional. We learned that Air Canada Rouge is taking over this route in Mid Nov. and we will be returning on that flight in Dec. Our flight departed late however arrived in good time. We had problems stowing our carry on bag as bins were completely filled. Flight attendant did put our bag in a bin in Business Class.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Tan","Canada","2014-09-18","I flew from Toronto to Tokyo on my way to Manila on 22 Oct and had the worst service experience I had in a long haul flight (12 hrs). I was seated at the window seat on several occasions I had a request for food water in the middle of the flight I pressed the attendant button waited more than 20 mins then an attendant went by and just went past no stopping on our side of the aisle and asking if anybody needed anything this happened in the middle of the flight when everyone was asleep so I didn't want to call out loudly but was waving my hands. This went on for 3 more attendant passes me before I was able to get the attention of an attendant. On the way back flying from Tokyo to Toronto I opted for an aisle seat thinking it was easier to get their attention it was but they were not the friendliest or most cordial I was asking for snacks in the middle of the long flight I was asked to go to the back myself to get pretzels and cookies. No more long haul Air Canada flights for me if I can avoid it.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Harrison Jason","Canada","2014-09-17","A trip from home from Greece to Calgary resulted in arrival 41 hours after the scheduled time. Air Canada did not contact me once during this time only provided vague updates through the hotel staff. On the ensuing flight from Greece customers were still charged $10 rental fees to use the in-flight iPads despite being delayed more than a day and a half. Disgusting customer service and clearly poor plane maintenance practices. A good way to ruin a vacation is to fly with Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Douglas Davis","Canada","2015-01-19","Last August after returning to Toronto from San Diego on Air Canada Rouge I couldn't walk properly for a week. The seat space was so small I felt that I was being punished for the full five five hours of my trip. Since I'm just under six feet I wondered how the tall people were handling the unconscionable seating. I didn't write a letter then but vowed not to take Rouge again. However Rouge became the only option on a recent return trip to Tampa. I had the same negative experience.","","","Economy","","1.0","1.0","4.0","4.0","2.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Alison O'Rourke","Canada","2015-01-19","Booked business class with Aeroplan direct flight Toronto to Cancun only to end up on AC Rouge not by choice. Flight 1810 January 8/15. Premium Rouge is not close to AC business class level at all and I don't feel it should be charging the same amount of points for Premium Rouge. Usually you are served water or juice on arrival to aircraft but there was a delay with that. The overhead bins above the middle seat section were too small to accommodate most regular size carry-ons. The inflight entertainment was non-existant and iPads were offered free to Premium rouge customers $15 for economy customers. We could have used our own iPads to watch the movies offered if we had known and downloaded an app for this. We were told this quite rudely by the air attendant who seemed quite annoyed we didn't already know that is how it's done on AC rouge. The iPads weren't handed out for an hour and collected about 45 min prior to landing so we did not get to finish our movies. You were also unable to hear any announcements when you had earphones in listening to the iPads which I'm sure is not allowed by the safety guidelines. The first drink service was after the iPads. The meal was very tasty and good but too bad no switch up with menu as we had flown previous day with same menu. Seats smaller and very old and no support. I am not sure if they were short staffed that day or what but all the attendants seemed very unhappy and rude. I would never fly this airline by choice and I think Air Canada should have a serious look at keeping this airline. We were unhappy in business class so I cannot imagine how those in economy felt.","","","Premium Economy","","3.0","1.0","1.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Kline","Canada","2015-01-19","LAS to YYC was the worst I have experienced. Seats are jammed in. They are narrow and there is no room between the seat in front of you. I am only 5' 7"" but could not sit straight with my knees together. They were jammed into the seat in front of me. I could not put my laptop on the tray unless it sat at an angle. Entertainment system was a joke. First of all they announced after we were asked to put our phones on flight mode to download the Air Canada Ap. This information should have been announced in the boarding lounge. Even if you had the ap it could not be used until 45 minutes after we left the gate and had to be turned off when we started our descent (1/2 hour before landing). Staff announced we were headed for Vancouver; not Calgary. They seemed like this was their first flight and were unsure of everything. They were like excited kids but not helpful. This is the first and last time I will flying Air Canada Rouge.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tangye Graeme","New Zealand","2014-09-17","We had three short haul domestic flights with Air Canada - YVR to YYJ YYJ to YYC and YYC to YVR. One flight was on time one was 25 minutes late and the other was over an hour late. Minimal information was provided about the delays and most of that was obviously incorrect. Check-in at YYJ and YYC was simple and efficient but at YVR was terribly slow with only 2 bag drop desks open and huge queues. The overhead lockers on the YYC to YVR were inadequate leaving everyone a scamble to find space anywhere they could. I would give any other airline a try next time - Air Canada performance leaves much to be desired.","","","Economy","","4.0","3.0","2.0","3.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tangye Graeme","New Zealand","2014-09-17","LHR to YVR 777-300ER. Fairly new aircraft with everything clean and working as it should. Cabin crew were okay without being anything special. I found the staggered beds to be quite comfortable although if travelling alone it is better to avoid the pairs of seats near the window unless you want to climb over/be climbed over by a stranger. Food was okay but nothing special. Air Canada lounge at Heathrow was nice but the check-in process was poor. The premium desk was far removed from the economy kiosks with poor signage and the Air Canada roving ground staff lady that we dealt with did not help. It was only when we reached the bag drop desk after a long wait that we were told where we should have gone.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","E Wong","Canada","2014-09-14","On September 8 I boarded my connection flight scheduled to depart at 6.30pm from Calgary to London Heathrow but after boarding the pilot announces that there was a problem with the de-icing device. They spent hours trying to fix the problem but in the end the flight was canceled. By the time we walked out of the plane it was almost midnight. I understand that due to safety issues there was no choice but to cancel the flight but what I'm extremely upset about was the unhelpful staff and lack of support for the 300 passengers walking out of that plane at midnight in a snowing city hungry and without anywhere to go. After exiting the plane we were summarily dismissed by agents who could do nothing to help us rebook our plane find hotels or even to just to remove our ""checked-in"" status so that we could call the helpline to rebook our flight. Because the desk agents failed to remove my ""checked-in"" status (when I asked they told me it would be done in about an hour which did not happen) I had to call the help line 3 different times before someone there was able to reach the ticket office to fix things up and issue me a new ticket for next evening. Needless to say it was a sleepless night. As a single Canadian adult traveling by myself with all the right gadgets and adequate travel insurance I was lucky enough to sort everything out myself albeit with endless frustrations. I can only imagine how much worse it would have been for foreigner families or elderly people with hearing problems. Because of this experience I will probably take a vacation from Air Canada for a long long time.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Walter","Canada","2015-01-19","If you've spent any time reading on-line reviews of Rouge service and you're still considering booking a Rouge flight don't do it! I was Rouged once when the service was first introduced and vowed to never fly with them again. Unfortunately I made the mistake of consciously booking with Rouge while thinking that it couldn't still be as bad as my first experience - I was wrong! My YUL-LAS return flights over the past two weeks were a complete disaster in every possible way. I even earned a compensation reward (that will never be used!) for one of the flights. I fly a lot including regular transpacific flights (not with Air Canada!) and super discount flights on Chinese airlines. Nothing compares to the poor quality of service on Rouge. Rouge seats are terribly uncomfortable the flight attendants are clueless the planes are old and not well maintained (does anyone enjoy blocked overflowing toilets).","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Pendergast","Canada","2015-01-19","We flew Air Canada for years because we knew we could depend on a pleasant experience and a comfortable ride - a far cry from your typical charter. On a recent trip to the Caribbean on AC rouge we were treated to incredibly uncomfortable and cramped seats a dingy and dirty interior a flaky electrical system (lights on lights off like magic if the lights worked at all) and an unreliable entertainment system (maybe you can watch a movie maybe we'll be having bandwidth allocation problems and you won't be able to). We brought our own devices for the entertainment system but there is no charging capability. How handy. And the light switches are on the arm rest so my neighbour's elbow was also quite efficient at turning it on and off unexpectedly. The flight was late both directions didn't seem to be weather related. Nobody made their connection on the way back forcing them to stay overnight. So no incentive to choose AC again that's for sure. We were always willing to pay a bit more in the past. Now we might as well go with any low-quality discount airline. Apparently they are all the same.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Megarity Luke","Canada","2015-01-19","I don't think you could get any worst! I also was ""rouged"" as I took a flight from YUL-MCO. Being 6'4 I would rather get a root canal then have to sit on a rouge plane again. I am in disgust that Air Canada would create such a terrible product when their mainland carrier is great. I am an altitude member and fly often with AC and somehow have managed to avoid this airline for almost two years and will never take another rouge flight as long as I can help it. The entertainment selection was terrible not that I had enough room to watch it on my ipad as my legs where twisted in a pretzel trying to find a comfortable place for my legs. Never again!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Cohen Jonathan","Canada","2014-09-14","Toronto YYZ - Tel-Aviv TLV. Flew on new 787-8 aircraft in a standard economy window seat. The plane has only been in service since the early summer and it shows. It still looks (and smells) new. The climate control system pumped fresh air into the cabin the AC was very good. The windows on this plane are huge. The ambient lighting changed according to our journey's progress and provided a good general atmosphere. The entertainment system was excellent and fast responding with an extended selection of films TV shows games etc. Every seat came with a USB plug as well as AC power. Flight attendants were courteous professional and between them spoke 6 languages to cater to the various passengers. The overhead storage bins were very large. The cabin in general seemed spacious and pleasing. Before I review the seats and leg space please make note that I have small build 5'5"" (165 cm) and 132 pounds (60kg). Leg room was ok as long as you don't have carry on luggage on the floor. The seat reclined to a relative comfortable position (as far as an economy seat may be comfortable) although I didn't note a major improvement over other/older Air Canada planes including the 767-3 which was replaced by this plane on this route. The big problem with the seating in economy is the 3x3x3 configuration. The seats are narrow. I was lucky that nobody was sitting in the middle seat next to my window seat. The seat felt cramped without a person sitting next to me. It would've been almost unbearable to fly for 10 hours with someone next to me. Remember I'm smaller than the average person and couldn't imagine how an average or large person could last in an economy seat for such a long flight. Air Canada definitely dropped the ball with this seat configuration on an international flight. It might work for a short haul flight but not on a 10 hour flight. Simply outrageous design decision. Another inexplicable design decision was to mount controls on the arm rest exactly where you'd put your arm. There were several incidents witnessed during the flight where a passenger accidentally pressed the flight attendant button. The flight attendants reaction was as if it was a common occurrence. I myself accidentally pressed the seat lighting button a few times and changed the volume on my flight entertainment program. This is a very annoying design flaw especially if a stranger sitting next to you will push the buttons on your flight entertainment controls. Food was horrible possibly the worst meal I've come across specifically the main course for dinner as well as breakfast. One bite was more than enough to leave the food on the tray. The new plane has a lot going for it but is plagued by design flaws in economy that would most likely make the long journey in economy a very bad experience for almost every single person. Disappointing! I cannot recommend a flight on this plane in economy. My suggestion would be to pay the extra money to fly in Premium Economy. The seats looked far more comfortable and had had a better 2x3x2 configuration. I also suggest to eat prior to flying at the airport and/or buy food to eat prior to boarding.","","","Economy","","5.0","2.0","4.0","1.0","5.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Hall","Australia","2014-09-09","Flew from Calgary to LHR. Comfortable seat food was good. Plane was clean. Only defect was the inoperative entertainment system. That was no great hassle I had a good book. Boarding was well done. Terminal 2 at Heathrow was hopeless. It took an hour to get through Immigration. Many booths were empty and the fast track computers were ""down"" so the fast trackers cluttered up the ""other passports"" group. Air Canada has some terrible reviews and my son in Calgary warned me of its reputation so I had bought some muesli bars just in case. I was pleasantly surprised the flight was good. I would use them again. Round the world flights seem poor value.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Maral Vieira","United States","2014-09-09","No entertainment from Toronto to Lisbon simply lights out. While I had entertainment from LA to Toronto my daughter had none for both legs of the trip. I can not imagine in this day and age that an airline offers no entertainment. Food was okay but you must pay for wine on international leg of trip. I think it's either BA or AF from now on.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mitch MacLeod","Canada","2015-01-19","YYC-LAS LAS-YYC. This itinerary was made tolerable by the fact I was able to upgrade both flights using aeroplan e credits. Very uncomfortable seats on the 319 to LAS and the so called Premium Rouge reminds me of Canadian early 90s on their 737 with the seat next to you not sold. Food was OK both flights but obviously cut rate from mainline J eg less linen. The 767 flight to YYZ was akin to narrow body J mainline in terms of seating. I am not sure what Air Canada was thinking with the IFE what are you supposed to do with that iPod while eating? And they were handed out far too late on the first flight. I did not get through the movie I was watching. If I had to wear a uniform like that to work I would not be doing so proudly! I will avoid Rouge if at all possible in the future.","","","Premium Economy","","4.0","2.0","3.0","3.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Miller","Canada","2015-01-19","Vancouver to Honolulu January 9-17 2015. To Honolulu AC1831 5.30 pm on time departure seats 12 D and E (Zone 5): 1) How the new boarding works at YVR airport - when they call out Zone 3 (back of the plane) you must wait about 10 minutes before boarding. My complaint is that none of the gate attendants called out Zone 5. It became a free for all where no one bothered to call out Zones 4-5. Having Prestige status and/or one of the Visa Infinite Privilege credit cards will not bump you into Zone 2 for priority boarding on rouge. 2) Our cabin and cabin seats were clean. My partner is 6'2 and I'm 5'4. We found the seat pitch (35) to be comfortable and the recline to be sufficient enough to enjoy a snooze. I brought my Android kobo reader and downloaded movies/TV shows beforehand and was happy with that. Yes they charge $10 per iPad rental but as stated in previous reviews the connections timeout and any Air Canada app show you watch will intermittently stop and take up to a few minutes to load and continue (as my partner experienced on his iPhone). 3) Flight attendants are attentive and aim to be very pleasant. 4) I ordered cheese cubes with crackers as a light snack from the OnBoard menu. We had visited the Priority lounge prior to for some light snacks. 5) Flight came in to HNL 25 minutes early. We waited 40 minutes for our luggage in the partial open-air airport which still looks the same as it did in the 80s as with most dated American airports. To Vancouver AC1830 01.00am departure (delayed from 11.15pm) seats 12 A and C (Zone 5): 1) If you are a Nexus card holder you get pre-TSA clearance at HNL airport which is handy for moving quickly. This open-air airport is not air-conditioned in the main corridors. Lounges are closed after 6pm. Check before you leave hotel to make sure flight is on time. 2) HNL gates are open only when the incoming flight has landed and completely deplaned. 3) Nothing past Zone 3 is called out. At YVR gate attendants admit that the system is new and they are still figuring out how it works (whether or not to bother calling out Zone 5 at all). 4) By the time we boarded we noticed that the plane was not full. Because the plane arrived late (weather reasons) although the signs said ""delayed to 12.05am"" we didn't take off until after 1am. However we arrived only 20 minutes later than we normally would had the plane left on time. 5) Both directions there are no means to control air and there are no power outlets to charge devices. HNL airport has plug-ins throughout to pre-power up however. 6) Cool air was blasting in our window/aisle seats and we felt it. When we were mid-cabin flying to HNL this wasn't a problem. I'd recommend purchasing a beach towel merely to cover up and keep warm on the plane. We were fully dressed for chillier Vancouver winter weather which helped. Would I fly it again? Yes booking seats 12 D and E or D and F. Why? Good price decent leg room served first with drinks/snacks - they offered twice and in a very timely manner. You de-plane faster. Overhead bulk storage is big enough for two single-day backpacks and more. We always had room for our stuff. The flight attendants were kind.","","","Economy","","9.0","3.0","4.0","3.0","1.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jen Calvin","Canada","2015-01-19","I have been flying to Hawaii for over 30 years always Business class on Air Canada but Air Canada Rouge which is part of Air Canada has got to be the worst experience I have had. The equipment is old 767 aircraft. I confirm this with the flight attendant because the bathrooms were in really bad shape. The seats were new and hard and no longer flat beds. You can get spoiled when you pay for Air Canada business-class prices for economy experiences. The food was good but they ran out of my choice. Do not fly Air Canada rouge unless you need to use this airline. No TV on back of seats and bring your iPad.","","","Business Class","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Law","United Kingdom","2014-09-09","Travelled from Heathrow to Vancouver we sat for 90 mins on the runway with little info but just problems with one of the engines. The TV did not work and we had to wait for the stewardess to be ready to re boot it! The seats are 3x4x3 and very little leg room although the leather seats were quite comfortable. The worst thing was the rude service we got from the air hostesses they looked like it was too much trouble to do anything for you! The food on return flight was appalling before we landed we were handed a yoghurt and a dry slab of some kind of cake. For the price of the flights I felt the great films did not make up for the bad service poor food and cramped conditions!","","","Economy","","6.0","3.0","2.0","1.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Dal","Canada","2014-09-09","Booked a flight in February to Greece since booking our return flight has been changed 4 times. We first had one stop in Montreal then straight to Edmonton landing at 10.30 pm. After the 4th change Air Canada had added another layover in Toronto after Montreal now returning at 1.30 am. I wouldn't have booked this flight if I knew this is the way they operate. There are too many other airlines that never change there flights no matter how full or empty the flights are. Book through another provider.","","","Economy","","3.0","4.0","2.0","2.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Rebecca Dorman","Australia","2014-09-09","Our family flew from Vancouver to Sydney in Business Class on the final leg of an around the world trip. All other Star Alliance airlines were great. Air Canada was shocking! There were no shower facilities in the Air Canada lounge in Vancouver. The aircraft was very dirty. Crumbs of food smeared sticky stuff old rubbish around our seats. We had ordered special meals due to medical conditions for 3 family members. The food was inedible - overcooked. Our business class meal consisted of chicken that was too hard to cut potatoes that disintegrated as soon as we tried to pick it up with a fork. Dessert was a small fruit salad. We were offered our breakfast instead of our dinner in case that was better and the crew were understanding but there were no other food options available for a 19 hour flight. We were hungry for 19 hours (travelling with 2 children). This would have been unacceptable in economy. Upon receiving our complaint Air Canada offered 10% discount off our next flight. Useless as we will never fly with them again.","","","Business Class","","1.0","2.0","4.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Donna Fairley","Canada","2015-01-19","I flew Air Canada Rouge for the first time the beginning of January. They should rename it Air Canada Sardine Can. I am only 5 foot 3 inches and my knees were hitting the seat in front of me. I dropped my glasses on the floor and there was no way I could get them and was told by the steward on the plane that there is nothing he could do that I would have to wait until the plane was empty and then I could try to reach and get them and then he said nothing else can be done and my reply was ""fly another airline"". Going into Cuba I had 3 forms to fill out and they gave them to us as we were starting to land and then told to put our trays up and we could not use the trays to fill out the forms. Very poor service and you are crammed in as I said like sardines.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Rantfors","Canada","2015-01-19","Vancouver to Maui on Air Canada Rouge December 13 2014 - this was the worst flight. Seats were the most uncomfortable. For the cost of this flight I was expecting more for the money. I will not be flying with Air Canada any more for the simple fact that when the flights were booked back in August there was no mention of Rouge and there certainly was no discount for that portion of our flight. Time to go back to old system.. I do not recommend flying rouge if your flight is over 1 hour long or if you are over 5' 5"" good luck trying to fit your knees in front of you in your seat. Goodbye Air Canada Rouge!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Rantfors","Canada","2015-01-19","Jan 16 2015 OGG-YVR. What kind of a system of 3 zones to load an aircraft? Simply ineffective annoying and takes extra time to load the aircraft. What were Air Canada thinking? Service was rated as zero just like a charter flight. No more Air Canada!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Harvey","Canada","2014-09-09","Flew YEG-LHR (again). Great experience. It's not the luxury of the middle eastern or Asian airlines but the meals and wines are included unlike Icelandair and the cabin experience is far better than United. My first choice. The LHR terminal they use is now excellent.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","John Brough","United Kingdom","2014-09-06","26th September 1.5 hours late leaving London Heathrow for Montreal. Knew I would miss my connecting flight to Toronto City where I had family waiting for me. Was assured from the aircrew that Air Canada ground crew were aware of the delay and arrangements had been made to fly Toronto passengers out on two flights. All we had to do was contact the AC agents at Montreal. Suffice to say no one was available to help in fact a less helpful bunch of individuals I have yet to meet. After lots of chasing around from one departure gate to another I was eventually put on a flight to Toronto Pearson which resulted in my sister having to dash across Toronto at the last minute. Furthermore it seems my luggage arrived on an earlier flight isn't that a security breach? All in all a very poor service from Air Canada which has resulted in me vowing never to fly with them again going back to Air Transat.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jeffrey Tjan","Canada","2014-09-06","AC001 YYZ to NRT. Could not scan the boarding pass to retrieve baggage tag using the machine hence we had to queue up for 'check in assistance'. The line up was long we had to wait for 1hr. Boarding was quite quick. Service was mediocre kind of bad actually when you compare it to ANA (I have a connection to CGK using ANA). Return trip AC006 HND to YYZ. Same service except for better IFE due to newer aircraft (b787). Food was not delicious but edible on both sector. Overall Air Canada is a mediocre airline.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Thomlison","Canada","2015-01-14","Toronto to Phoenix. What happened here? Last year it was standard comfortable economy and this year we were jammed in like cattle. Never again will we travel Rouge! The couple next to me had an 18 month old baby on their lap. Awful for everyone.","","","Economy","","1.0","1.0","4.0","3.0","3.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Zimmerman","Canada","2015-01-14","Toronto to San Diego / return and lucky to have aisle seat. Loading time is long as middle and window seat passengers have to squeeze in and out. I'm 5'10"" and my knees touch seat in front.","","","Economy","","4.0","1.0","2.0","2.0","4.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Loubert Patrick","Canada","2015-01-14","Regular Air Canada customer and had probably the worst airline experience that I can remember. Flight 1807 from San Jose to Toronto on Jan.4th. Initially scheduled to arrive on Sunday afternoon then changed some time ago to Monday morning at 1.40am. Plane was then delayed with no explanation for two hours and sat on the runway for another 25 minutes. The new seat spacing is absurd. If you are over 5ft 10 do not use this airline. Arrived Toronto approx. 4.30am on Jan 5th with partner and two younger kids to find that the bags did not arrive with the plane. To date no info on when they will arrive.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Al Trainer","Canada","2015-01-14","The first and last time I fly Rouge. What a disappointment! My previous flights to Honolulu were on Air Canada not Rouge. When I boarded the Rouge jet in December 2014 I noticed there was no inflight entertainment. A 6 hour flight with no inflight entertainment? Air Canada should let travellers know that the 767's they fly to Honolulu have no inflight entertainment. Had I know this I would not have flown Rouge to Honolulu.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","E MacDonald-Williams","United Kingdom","2014-09-06","A good flight from London to Toronto - but what miserable female flight attendants - one did not even manage a smile in 7.5 hours. Please Air Canada - staff training on welcoming people to Canada.","","","Economy","","7.0","5.0","2.0","3.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Julian Wyer","United Kingdom","2014-09-01","London Heathrow to Montreal 28 August 2014 Boeing 777-333ER C-FNNW. One of Air Canada's latest Triple Sevens equipped with their latest interior in economy with black leather seats and a very cramped 3-4-3 configuration. Very narrow seats uncomfortable but just OK for a 6.5 hour flight. The controller for the in-flight entertainment screen is now placed in the arm rest just where you lean your elbows causing lights and cabin call alerts all over the cabin. Little thought has been placed into the design of Air Canada's new economy cabin! Also my light control was turning on the incorrect light (obviously little testing of their systems on a new aircraft). Cabin attendants all old-timers and all very miserable but this is consistent with my experience of AC's transatlantic offering. Food - perhaps it is time they quit the hot food service! Still cannot believe this economy cabin design has actually entered service and other airlines that also employ the 3-4-3 configuration on the Triple are far more comfortable.","","","Economy","","5.0","2.0","2.0","3.0","4.0","","","5.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Carter Dave","Canada","2014-09-01","Vancouver-Calgary-Grande Prairie and return Aug 24-27. Unlike recent ghastly experience with AC Rouge - this was all on regular line. Planes were on-time clean and crew were friendly and efficient. Maple Leaf Lounge in Calgary is being re-built but there was plenty of seating and the food and drinks just fine. A highlight on the GP-Calgary (5.00 flt) - a very friendly and funny FA. Two young chaps were using inappropriate language as they boarded and she (young FA with charm and humor and lovely French accent) reminded them of ""language"" around others. We all smiled and they complied and I was impressed with her. Very nice trip on all four legs.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Tompkins","Canada","2015-01-14","Recently flew from Toronto to Phoenix and were quite surprised to find ourselves on Rouge-we certainly weren't aware we were booking it. Never again. Seats were horribly uncomfortable-on the flight down my husband and I both ended up with back pain because the seat forced me to sit with my shoulders slumped forward. I've also never been on a plane with so little leg room-maybe three inches from my knees to the seat in front and I'm only 5'2"". Flight back was slightly better (different seats) but still uncomfortable. We noticed several rows of ""prestige"" seats as we got on the plane but they were the same as all the other seats except with a bit more leg room. There were only 3 flight attendants for the entire plane one and a half of whom were dedicated to business class so service was slow. As other people have said there's no inflight entertainment unless you happen to have an iPad. I generally read so that's not an issue for me but I'd have been in trouble if my e-reader ran out of charge as there were also no plugs or usb ports available. And though it's a small thing the uniforms are hideous especially the hats which looked to be ""one size fits nobody.""","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Ian","Canada","2015-01-14","We had booked Air Canada Business Class seats YXY to MCO 17-26 Dec 2014 and were initially disappointed the flight out of Toronto was on Rouge (Premium). We read many reviews majority being negative but were hopeful our trip wouldn't end up as other travelers had. As it turned out we had a very enjoyable flight both directions. Even though there wasn't the customary onboard entertainment the provided iPads worked well though it would have been nice to have had them prior to takeoff for full enjoyment. I would certainly recommend flying Rouge Premium if it is within your budget and are considering a Toronto to Athens flight in the near future.","","","Premium Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Menard","Canada","2015-01-14","I flew to Phoenix from Toronto on Dec 28th Business Class and returned Jan 5 2015. Both were equally disturbing in their own way. The bottom line is that if Air Canada is going to charge full fare on a flight then it should not be ""charter"" quality. If I pay to fly business then I should get what I pay for. As for economy the leg room is atrocious for a 5 hour flight. If the person in front of you leans back then their seat is a few inches from your nose. Also we were not warned ahead of time that there would be no entertainment- they tell you to download the app to watch movies on an Ipad or Iphone but they provide no charging mechanism for your battery so you are forced to rent an Ipad for $10. If we are paying the same rates as a regular Air Canada flight shouldn't the entertainment be free just like on those flights? Air Canada used to be my go-to airline. No more- certainly not if I have to take a long haul flight on Rouge. They are shooting themselves in the foot. They used to claim ""Best Airline in North America five years in a row"". This will never happen again if they continue on this path. Extremely disappointing.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Yu","Hong Kong","2014-09-01","HKG-YVR. Each time I take Air Canada between Vancouver and some Asian destination I become increasingly frustrated with half of the staff's attitudes. It seems to me that some of these flight attendants tend to get easily frustrated towards Asian passengers. One flight attendant was lecturing me what I should and should not place in the overhead compartment (I really wish I just ignored her). Another major issue I have with the new seat design is the placement of the earphone plug which is located in front of us. It's extremely inconvenient to unplug it in and out all the time when a passenger next to you has to get up. Plus this is also one of the least comfortable economy seats I have sat on.","","","Economy","","5.0","2.0","1.0","3.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jean Tinling","Canada","2014-09-01","24 July YWG-YYZ. I was leaving on an early morning flight on July 24 2014 and had a serious fall onto my face just as I was leaving for the airport. I arrived at the Air Canada check-in in pain and shock. I was greeted by the most caring and compassionate ticket agent who immediately called the medics. They got a wheelchair and ice packs for my face and accompanied me through customs after clearing me for travel with the on call doctor. They gave me extra ice packs for the flight to Toronto and the flight attendants gave me a bag of ice to rest my face in and constantly checked back to check my comfort. Empathic and caring flight attendants.","","","Economy","","10.0","2.0","5.0","3.0","1.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","V Colley","United Kingdom","2014-09-01","Flight from Heathrow to Ottawa AC889 - myself and my husband and daughter. We had paid top prices to travel to visit family in Canada. On boarding the plane we were not greeted merely nodded at by a 'gentleman' who barely glanced at our boarding passes and said 'down there'! Not a great start and this attitude and lack of care or service continued throughout the flight. Not one of the cabin crew smiled during the whole flight - for which I was awake the whole time! Yes we were travelling economy class however we had paid premium prices for these flights! Very disappointing to be treated so poorly. As for the 'food' - words fail me!","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tony Laverghetta","Canada","2015-01-14","YUL-LAS 767-300. I knew it was going to be bad but still I was curious to fly rouge and experience it. The plane was very old worn and dirty non existent leg-room poor selection of movies from their wifi IFE cabin crew okay but very young and inexperienced never felt safe with them food options a joke and unhealthy. This product would be acceptable if low cost but the prices are the same as AC mainline and the offering is tremendously below standards. I had better flights with real low cost carriers in Europe or Asia for 1/10 of the price paid. Good things landed on time and my baggage arrived too. I won't get rouged ever again.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Yantha","Canada","2015-01-14","If I can help it there is no way I will utilize Air Canada Rouge again. The leg room is terrible - my knees were jammed into the seat in front of me the whole time from Toronto to Phoenix and for the return flight back. If the person in front of you reclines their seat it is absolute torture. Out of 4 flights in total from Ottawa to Phoenix we had 7 planes due to mechanical failures. Very archaic options for in flight entertainment. If I could give 0 stars for ""Value for Money"" and ""Seat Comfort"" I would.","","","Economy","","1.0","1.0","5.0","3.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Innes Ian","Canada","2015-01-14","If you have ever enjoyed flying book a trip with Air Canada Rouge they will change you forever. We travel from YYZ to SJO frequently and usually with Avianca. This time we flew with Rouge - what a mistake! The lack of seat room is just unacceptable our friend could not even get his tray down had to eat of his wife's tray. This really is an airline of last resort unless of course you are a midget on a diet. Be warned!","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Dela Santa Corazon","United States","2014-09-01","Our Air Canada flight to Barcelona August 8 and our return from Madrid August 21 were saddled with cancellations delays and very poor customer service. As the 8.50 flight was getting closer to departure time on the night of August 8 passengers were first told that the aircraft had not arrived while the crew had come in. Then we were told that there was no part and it was best to wait and be safe than sorry. By 10.30 additional staff came in and said that the part had arrived. After an hour of waiting close to midnight we learned there was no crew to fly and the flight was cancelled. The station manager came in with security and more staff. The manager said that all hotels in downtown Montreal were full booked thus no hotel for us. He however guaranteed that we would be flying the next day to Barcelona and that we could retrieve our luggage and AC staff will make sure that we are comfortable. There was not a single staff member around after customs so passengers who decided to sleep in the airport went around looking for benches and chairs to sleep on. Vouchers of course were handed over but in the beginning my sister and I were told of the following: no food will be served on the flight but would be available for purchase no re-routing to catch our tour and AC was not responsible if we missed our tour. All these actions on the part of Air Canada were well orchestrated and any questions from passengers was met with Security ready to handle any raising of voices. Our Air Canada saga however did not end in Barcelona. On the way back August 21 from Madrid again the 1.30 pm flight was moved to 3.00 pm. It was not difficult to figure out again the cause for delay. As more fresh looking passengers came in to join the 3 pm flight it was clear the delay was done to combine the 1 pm and 3 pm passengers. The delay caused us to miss the connecting flight in Toronto for Montreal our final destination. When we asked Air Canada customer service if we could take an earlier flight to Montreal we were told that our luggage had been checked in for the 10.30 flight to Montreal. We could not say anything to customer service only to find out that our luggage did not arrive in Montreal in spite of the nearly 3 hour window to load our luggage. As someone enticed to fly Air Canada's direct flight to Barcelona from Montreal this airline gave its passengers a sing song routine when all passengers like me wanted to know what is really happening with our flights. Air Canada should never forget that we paid the fare they asked for be it from a travel agent or online.","","","Economy","","1.0","1.0","3.0","3.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ralph Smith","Canada","2014-08-28","My original rant today starts because of Air Canada's online flight tracker. Every time one of our friends comes in from out of town we normally follow their progress online to make sure we don't have much of a wait at the airport. Air Canada doesn't seem to care and leave their customer's rides hanging today it was almost an hour. Now my second rant is from personal experience a number of years back and I tell anyone who asks me which airline they should use and shouldn't. I haven't taken a flight myself with Air Canada since we booked a trip using airmiles and never will again. Our flight to Cancun was originally set for 32 hours 5 stop overs and leaving from an airport an hour and a half away. A few days later I received a call from them to change my itinerary to 26 hours when I asked if they could let me use the airport 10 minutes from my home he said since we put you through the trouble OK. Sleeping in my wheelchair inside of the Mexico City and Guadalajara airport we arrived in Cancun utterly exhausted and me with a diabetic low blood sugar. On the 6 hour flight home with an overnight in Calgary my wife left me ahead to grab our luggage. When they came to get me I told them my supplies were all in the overhead compartment. The rude stewardess wouldn't even look and told me that my wife had everything. I get off of the plane and when I saw my wife she didn't have my jacket medical supplies or test kit. After spending the night trying to retrieve my medical supplies in the city we went home exhausted again. They had the nerve the next day to tell me to come and get my supplies. After them making 3 trips I finally got everything back. Even if I was offered a few flight I will never board another Air Canada plane ever again.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jeff Russell","Canada","2014-08-28","YYC to Narita return: Horrible flight there. Checked in for my wife and I with seats together the night before. Somehow when we showed up at the airport the seats were separated. Managed to change 1 seat with a nice Japanese lady. Both inflight entertainment systems did not work. About 50% of the cabin had the same issues. How hard is it to test the system beforehand? Or upgrade to a system that works. On the way to Narita we were both stuck with the Japanese meal being at the back of the plane. Was awful. On the return flight back we managed to get seats in the front of the plane and had a much better meal. Still 1 out of 2 inflight systems did not work properly only a couple of movies worked. We were both a sleep/dosing when they served the breakfast ~2hrs from Calgary and were both woken up did it look like we wanted breakfast?","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Robinson","Canada","2015-01-11","I usually fly with AC but after this experience would never fly ACR again. Flight YVR-OGG. As many have pointed out the seats are brutal. Thin (felt the guys knees in my back) no leg room and the reading lights in our row of seats didn't work. Pretty hard to read in the dark. The so-called inflight entertainment system is a joke. Only worked on the iPad and even then kept getting knocked out and then had a hard time re-connecting. Neither our android or MS systems could connect. Make sure to take your own food as the buy-on-board is expensive. The only positive was the young cheery flight crew. Overall AC has used the term discount to refer to the reduced quality of the flight experience while maintaining ridiculous prices.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N Kimberley","Canada","2015-01-11","Got rouged with a bait and switch on a flight from Vancouver to San Francisco at the end of October. Most miserable uncomfortable flight I have ever taken. Thank goodness it was a relatively short flight. No entertainment other than to advise me I should have downloaded their app on to my iPad before boarding. I am not tall and don't have long legs yet my knees were jammed into the seat in front of me and were quite sore by the time we landed. Do not bring anything on board to put under your seat because you will need every last cm of space. The seat was also narrower than average along with being much closer to the seat in front with a minimal recline. The direct flight to Hawaii from YVR has now been rouged and I am on a flight in February. My wife and I are already dreading the flight. Back to Seattle or Portland to get Hawaiian or Westjet from now on.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Robert Storness-Bliss","Canada","2015-01-11","Air Canada Rouge is the worst experience I have ever had flying with this Airline and I am a loyal supporter for the last thirty-five years. As a Super Elite traveller I expect Air Canada to offer the best in comfort and service they have failed miserably with this service. Seats are horrible even in Business Class. Staff are all junior and haven't a clue what Service is. As soon as we got on our flight the Flight Attendants were in the galley eating rather than making sure the paying customers were taken care of. This continued throughout the flight. At dinner in Business Class u expect the same level of service as on the regular flights - not. Wine was not even offered although in my case the FA forgot to even put a wine glass on.","","","Premium Economy","","1.0","1.0","1.0","4.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Liberman","United States","2014-08-28","I flew Air Canada from BOS-YYZ on 8/20/14 in economy class. FA's were friendly and the seats were very comfortable. Not that many movie choices but it is a short flight. On the way back there was a problem with my name during boarding (probably because I was an unaccompanied minor) and as an apology I got a free business class upgrade. The food was great and the seats were very nice. I recommend it.","","","Business Class","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Fisher","Canada","2014-08-28","Flight AC 7439 was cancelled in LaGuardia no explanation. Put on another flight to YYZ and connection to Edmonton. Counter clerk printed out wrong boarding pass so had to return from security to get correct pass. Flight was late and arrived in YYZ with 30 minutes to clear customs grab bags drop off bags at domestic go through security and get to gate. No Air Canada representative anywhere in this process to assist in getting through quickly so we missed our flight. The counter clerk insinuated we should have asked for help. I asked the Baggage Clerk the Information Clerk the Customs Clerk and the Security Clerk. There was no Air Canada representative present anywhere during this process. I realize there may be a reasonable explanation for cancellations but we were given none. Worst part is that their Executives could care less so it goes from the top down as to the contempt they have for passengers. Air Canada will never see me or my family on one of their flights again.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Walford","Canada","2014-08-28","YYZ-YEG Full flight. Overall a great experience from web check in to early departure and early arrival. Great service by friendly cabin crew. Clean plane. Terminal 1 at YYZ easy to use. Air Canada has WestJet beat.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Starr","Canada","2015-01-11","I wish I had visited this site before being Rouged. I can't believe that Air Canada looks good to me now! Toronto - Dublin return. I'm a taller woman and had to sit sideways for over 7 hours. I totally agree with the other criticisms on this site. I think the crew is tired of hearing complaints from the passengers and their attitude shows they don't have much patience left. If you are thinking of Rouge my advice is keep the trip short (nothing over a few hours) pack a lunch and download your favourite movies and music on your tablet (their media solution is a joke and wouldn't play on my tablet). If you're tall or big resist the temptation!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Shannon","Canada","2015-01-11","Vancouver to Honolulu on Air Canada Rouge in December 2014 - this was the worst flight ever. Seats were the most uncomfortable and the inflight entertainment service that you have to watch on your iPad froze and was not worth the effort to try to reload numerous times since it just kept freezing. For the cost of this flight I was expecting more for the money. I will not be flying with Air Canada any more for the simple fact that when the flights were booked back in July there was no mention of Rouge and there certainly was no discount for that portion of our flight. Time to get better planes if people are still paying top dollar for a long flight. I do not recommend flying rouge if your flight is over 2 hours long or if you are over 5' 8"" good luck trying to fit your knees in front of you in your seat.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Insogna","Canada","2015-01-11","I'm never again going to fly Air Canada Rouge. My wife flew Rouge to Vegas in October 2014 and she said it was terrible. Just got back from Cancun yesterday and the Business Class in Rouge was just terrible. The flight attendants have no experience and are VERY young. The seats are small and tight. My wife told me the Airbus seats are worst than the Boeing seats. Being a proud Canadian I always try to fly with Air Canada when possible but Rouge is awful.","","","Business Class","","2.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Mitchell","Canada","2015-01-11","I fly around 20 times a year for work mostly on Air Canada. I've now twice had the displeasure of having to fly Rouge (once to Europe and once to Florida). In my years I've flown some bad airlines but Rouge is garbage. I truly hate this airline. Cramped seats no amenities. Nickel and dimed. Upgrades give you zero benefit for the money. Rouge is the most cynical airline I have ever flown. It signifies that Air Canada truly and officially does not care about it's customers. We are just freight. I will never ever fly Rouge again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","John Smith","Canada","2014-08-26","YVR-LHR on the high density 777. Will avoid this aircraft in the future. Seats were filthy when we got on the plane with garbage shoved under the seat and in the pockets. Not acceptable for business class. Service was poor and staff constantly running around frantically. No water runs no one came to collect garbage and there was no snack bar unlike other 777 flights. Food was mediocre at best. One positive about the 777HD is that the IFE is excellent and the TV screen is much larger. If you are seated next to someone consider yourself stuck because it is very difficult to climb over when the seat is reclined.","","","Business Class","","5.0","3.0","2.0","2.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Taylor","Canada","2014-08-26","I have just recently completed 2 return trips YYC-YYZ in Y class after a number of AC rouge flights and have to say I felt like I'd been upgraded. Flights were comfortable entertainment had a great selection right at my seat and I didn't have to download an App to watch 30 yr old movies. Inflight service was good lots of overhead cabin room and the best part - adequate leg room! I am still a fan of AC but really hope they do away with AC rouge asap. It's bringing the AC brand image down to a very low level.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Lowry","Canada","2014-08-26","Air Canada Express (Jazz) YYZ - Charlottetown PEI - YYZ August 12-19. Given the strong and well deserved criticism levelled at Air Canada's bizarre Rouge offering I want to compliment those in charge and working in their Express service. Our flights to Charlottetown and back were on time professionally operated with a calm atmosphere completely absent the tension that exists on so many stressful jammed-in flights. The CRJ 705 to PEI was very comfortable you could cross an ocean in those seats no problem. The smaller CRJ 200 on the way back is more snug with a couple of inches less leg room but still adequate for the flight length. The CRJ 200 lacks the entertainment system and catering of the 705 that is the only thing removing some stars from my overall rating. Now that I will not book an Air Canada flight that could be Rouged at a later date it is good to know that there are some services under the Air Canada brand that one can take with a confident expectation of good service and a pleasant flight. Well done Jazz Aviation and AC Express.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Leung","Canada","2015-01-11","First time flying Air Canada Rouge from Toronto to San Diego. I usually fly the regular Air Canada flights so I was in for a surprise. I'm only 5 ft 4"" but my legs were cramped in Economy. There are no screens in front of you so you needed to use your phone/tablet to see their very limited selection of movies/shows. Plus no power outlets to charge your phone so by the time you arrive to your destination your phone is nearly dead. AC rouge took the couple good things that stood out against west jet and threw it down the pipe just so they can squeeze more people in the plane. It feels like they're just in it for profit not customer satisfaction.","","","Economy","","2.0","1.0","5.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Ball","United States","2015-01-11","The in-flight entertainment is if you have a device or pay $10 for an i-pad. I had my own device but because everyone is trying to stream it didn't work. I was able to stream something for maybe 3 minutes. A customer asked the attendant and they had no idea said they would come back with a solution and never came back. The majority of the attendants were very rude on the flight over. Plus all segments on my journey to and journey from were delayed or late. They don't offer you a glass of wine like the brochure/ads say or a warm towel.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Larson","Canada","2015-01-11","AC1872 YUL-MCO on December 6 2014. I was flying in Premium rouge and was curious what the experience would be like given all the reviews. I'm aware that there is a vast discrepancy between Premium rouge and regular rouge service however I would have to say that I was quite pleased with my experience. On this flight the Premium rouge cabin was less than half-full and service was smooth and punctual. All staff were very friendly and ensured that any needs were met. The meal service went well with the standard mainline AC offerings and the food was moist and flavourful. iPads were distributed and while I had my own media with me I opted to try the distributed iPad simply for the experience. The library of films was a bit on the older side but for someone who isn't a cinephile the selection should be sufficient. The video quality was a bit grainy at times given the streaming service but was consistent. The seating arrangement on this A319 in Premium rouge is 3x3 with the middle seats blocked and with pillows seat-belted in where a human would otherwise be. I found the seating arrangement very roomy and to be honest I think that I actually preferred it to the mainline J cabin seating! The legroom was about the same as on the mainline J cabin. I enjoyed having the tray table space of the empty middle seat to put my drink and personal items on instead of putting them on my own tray so as to optimize space. Additionally the under-seat storage of the middle seat allowed easy access and storage for my carry-on bag without having to reach up to the overhead bin and without impeding my own legroom. The colour scheme of the Premium rouge cabin is also quite nice and is a refreshing change from the blue tones of the mainline J cabin. All in all I had a pleasant experience on Air Canada rouge in the Premium rouge cabin however I'm sure my review would be vastly different in the regular rouge cabin given how little legroom there is there (I'm 5'11 so I would be sure to notice it). Thus I would recommend flying rouge so long as you can get a seat in Premium rouge.","","","Premium Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Keep","United Kingdom","2014-08-26","We flew LHR-Toronto outbound via Halifax and return via Montreal. Overall experience was positive with genuinely helpful and kind cabin crew on all legs decent IFE selection and all flights arriving on time even after one was delayed so they could find a bigger plane to accommodate a previous cancellation! All the connections were well managed too by calm and well organised staff. The LHR-Halifax flight is clearly not a prestige route and the older 767 along with some rather informal cabin crew and one bordering on 'doddery' did give the feel of something closer to a motorway diner than an international airline but we enjoyed it anyway. Where Air Canada does have big room for improvement is the food. Meals were given on both transatlantic flights but all were decidedly average with breakfast before landing at LHR a single piece of cake! Many have complained about the 3-4-3 seating layout on the new 777-300ERs and yes it is busy boarding and there are sometimes queues for the toilets but I'm 6'2 and even with my long legs it was manageable for 6 hours if not luxurious. Overall we were pleasantly surprised.","","","Economy","","8.0","4.0","5.0","2.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Hayley Peterson","Canada","2014-08-26","AC8886 I flew from Edmonton to Newfoundland. My flight from Edmonton was delayed 55 minutes the lady at the ticket desk did not even check in my son so that caused a hassle when I went to get on the plane. When I got to Halifax the plane was delayed 3.5 hours. I had 2 cranky boys under 3 years old everything was closed at the airport they gave me a $10 meal voucher and were very rude about it. I do not recommend this airline.","","","Economy","","1.0","2.0","5.0","3.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Richard Lau","Canada","2014-08-26","I will definitely not fly with Air Canada again. Had a previous bad experience with them and thought maybe give them another chance. Wife and I flew out of Paris from CDG. Boarded aircraft along with other 398 passengers and waited for over an hour for the plane to depart. No apologies nor explanations other than a brief P.A. about waiting for one late baggage. Plane arrived at Montreal one hour late and all passengers were not allowed to disembark due to some medical problem with one single person with another further delay of 20 minutes or so. We rushed to baggage claim to retrieve the check-ins then to an Air Canada connections kiosk. The clerk was extremely slow and seemed unsure how to process the transfer and became irritated when told that we were in a hurry to catch the 4 pm connector in 45 mins. She eventually told us that she would be placing us on a 8 pm connector instead. She became even more irate when asked for an explanation and merely told us to move on and just place the luggage on the conveyor. Another agent then came over and demanded us not to place the luggage on the conveyor as the flight was not until 8 pm and we were required to lug them around until further notice. While waiting for the connector - we spoke with a supervisor at an Air Can ticket counter and she explained that all passengers must be checked in 1 hour to departure hence we were placed on an 8 pm connector. At no time did any Air Canada staff members offer any apologies or help to alleviate the problem.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Burt Rick","Canada","2015-01-11","This is the second time we booked Air Canada and was bumped to Rouge. We paid for Air Canada and got its cousin Rouge. As a Super Elite (MM) member I was outraged that Air Canada has the arrogance to throw 5 members of my family on this 3rd world service. Seat too small flight attendants were mostly arrogant and ignorant except for one mid cabin FA. Can't charge a phone uniforms look like they are out of a bad movie. I'll be using Westjet for any flights that are not guaranteed ""Air Canada"" or Jazz.","","","Premium Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Conde","Canada","2015-01-11","Flew AC1804 and AC1805 from YYZ to MBJ with a friend and 6 other traveling companions. Our hotel accommodation was booked on our own and not as a part of Air Canada Vacations therefore my review is based on the flight experience alone. My standards are not very high. Although I personally work in the customer service industry I live in a small town and am used to small planes with limited leg room and limited services. However for a flight from Toronto to Jamaica I expected much more. As I am rather short I did not have an issue with the leg room but I can see how others may. How can you have a 4+ hour flight with NO in flight entertainment? Yes IF you have an iPad you can use their ""app"" to stream movies and TV but the selection was absolutely horrid and the service did not work BOTH legs of our trip. On the way down only the TV shows would stream and on our return both did stream but the application crashed every 1-5 minutes meaning you would need to relaunch the application and find your spot all over again. In a 4 hour flight we only got through about 1 hour of our movie. If I am ever forced to fly with them again I will make sure to download films prior to leaving or bring a magazine with me - Lesson learnt. Even more frustrating was the lack of communication surrounding this the flight attendants would constantly say they were resetting the wifi and to stay off of the app for apx 5 minutes while they did this but no announcement was ever made to the other passengers.. so maybe this is why it never worked. On my return trip I had kindly and politely requested a beverage from 2 separate flight attendants - It never came after about an hour I ringed my service bell 3 times still never came.. attendants were never seen again until landing. Perhaps the full capacity Boeing 757 was too much for the crew to handle I am genuinely not sure. I absolutely loved my vacation but the flight was legitimately the only downside of my experience. If this airline was incredibly low in cost it may be worth the sacrifice but since WestJet is approximately the same fare I will travel to the next city over and travel with them next time I go to Jamaica.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Sharon Friestad","Canada","2015-01-05","Flight #1897 December 26th. 40 minutes to give us our iPads - there was only 6 of us sitting in Business Class! As the other passengers were served first in a 3 hour flight we couldn't even watch a 2 hour movie. No warm towels prior to dinner no offer of wine with dinner no bread rolls no offer of tea or coffee after. If you are going to charge Air Canada Business Class prices - we deserve Air Canada's business class service. We were forced to fly Air Canada Rouge but the service was not different than flying with WestJet and paying $25.00 for a premium seat. Could have saved ourselves at least $300.00/per person. Which will be our next choice if this service/price does not improve.","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Manson","Canada","2014-08-26","LHR to YYZ. We travelled in an old 767. On the inbound flight it was a beautiful big 777 and frankly much better. This 2-3-2 configuration was crowded on a long haul flight and there are only bathrooms in the back of the plane. Our seats at the front - you get it. I do have a few issues with this flight- the bathrooms had not been cleaned and smelt terrible! I think a flight attendant did a good clean up mid flight as it seemed to improve as the flight went on. Surely not appreciated by her. My other issue with Air Canada on both flights is that the cancelled their pre dinner drink run. Cost cutting? Maybe. And the food was pretty lousy too. My children's meals in particular were terrible. Finally our IFE had a glitch and the first 40 rows had their programming interrupted about 20 times. I know first world problems - but when you pay for it. On a brighter note 'some' flight attendants were friendly (others not at all). We will go back to our regular Air Transat route across. Cheaper cleaner and more bang for buck. Friendly too.","","","Economy","","8.0","3.0","2.0","1.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Taylor","United Kingdom","2014-08-18","LHR to Calgary: Check in at brand new T2 was a complete shambles - not sure if this is AC's problem or T2 teething troubles? Not enough staff around to deal with self check-in problems and only 2 check in desks available - the queue was long and slow! On board in Economy seat pitch and leg room was pretty good for 2 adults and 1 child. Everything else distinctly average. Return leg Vancouver to LHR Premium Economy: Self check in worked fine but bag drop slow and everyone in the same queue with not one AC rep on the airport floor in sight. Seats in Premium OK. Flight delayed for around an hour due to them being unable to get the door closed. Inflight service really poor - food was absolutely dire and meal of choice had run out even before we'd left the ground. Flight attendants completely lacking in attentiveness - no rubbish collection despite me having a nice tidy little bag full of bits which I deliberately left in sight. Even as we came in to land it got missed on their final cabin check. Missed drinks/coffee runs - there was definitely a preferred customer system in operation - fine we may not be frequent flyer members (and never will be!) but we've still paid a premium fare and shouldn't be completely overlooked. Baggage reclaim at LHR T2 a mess - again not sure if this is AC's problem but surely LHR should know what they're doing by now? All in all both Air Canada and LHR's shiny new T2 have disappointed. Not sure we'll be able to avoid using T2 again in the future but certainly we will not be choosing AC again.","","","Economy","","4.0","3.0","1.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Eric","United States","2014-08-18","Our NRT-YVR flight was quite pleasant. The flight attendants spoke English and Japanese and were friendly and accommodating. They helped with the overhead luggage (something rarely seen with US carriers) and worked hard to help with entertainment and tried to provide service during heavy turbulence. There were at least two choices of dinner both quite nice. Kids got their meals first. Slippers would have been nice (like one gets on Asian airlines). The movie selection was good. Overall an on-time well-handled flight.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Pollock","United States","2015-01-05","A very early flight from SFO to YVR during the holiday crush was made pleasant by an extremely pleasant and helpful team of flight attendants. I travel a lot and this is the first time I have ever felt compelled to praise cabin service. Thanks for making what I expected to be a miserable experience into a very pleasant one.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Sebastian","United States","2015-01-05","Not worth flying Rouge unless you are small in stature. Disappointingly tight legroom. Actually laughed when I got to my seat and saw how little legroom there was and then cried when the person in front of me reclined their seat into my knees. First time I ever had my 11 year old daughter commenting how cramped the seats were. Although the flights were cheap there were comparable deals available for the same itineraries with better comfort levels. Booked as codeshare on United and tried to reserve seats in advance but was unable to so. Very long holds on the phone with AC (30 minutes excellent deterrent). As a Star Alliance Gold was disappointed with this level of service. Everything else was roughly as expected. Will make a point of avoiding Rouge in the future.","","","Economy","","1.0","1.0","3.0","2.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Chula","Canada","2015-01-05","Full flight YYZ-CUN. Seats are hard and the leg room is laughable but the plane was clean plenty of food options and the flight attendants were courteous prompt and served up plenty of beverages throughout the entire flight. Coming from some atrocious US Airways and United Flights good service and a clean plane makes all the difference. Not as bad as they say and better than some of the other NA carriers.","","","Economy","","6.0","2.0","4.0","4.0","2.0","","","3.0","1"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","Michel Holu","France","2013-11-04","Flew from Paris to Cayenne on October 2013 in business class. Overall good experience nice lounge in Paris Orly South fast track to go quickly from customs and police. Good seating on board with a 2x2x2 configuration. Not a full flat but a 160 degrees recline seat but very comfortable. Very good food and excellent champagne. But the most interesting is the price: 1600 euros Air France is much more expensive comparing with Air Caraibes.","","","Business Class","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","Michel Holu","France","2013-08-27","Flew July from Cayenne French Guiana to Paris in Premium Economy during an overnight 8 hours flight. Food ok seat premium economy standard seat. Very friendly service my wife's IFE was not working crew were nice and asked another passenger if he would move as he was not using the IFE.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Radda Stephan","Austria","2014-08-18","We bought a ticket for Vienna - Toronto - Orlando and back Miami -–Toronto - Vienna online and got tickets for flights AC6167 AC1866 AC917 AC 6166. The first problem was we could not reserve seats for the Vienna-Toronto flight because it was operated by Austrian Airlines. We checked in online at the first opportunity and had an uneventful trip to Miami the Air Canada Plane being a little rugged was an ""Air Rouge"" flight but it was ok. The return flight was a disaster. The Plane from Miami arrived late from Toronto which resulted in missing the Vienna flight. We asked the onboard personnel if they could give us any information on the status of our connecting flight but the same problem again: they told us they had no info on the Austrian Airlines flight and that it was ""out of their hands"" - then they got annoyed when we asked for priority disembarking. Well we ran for it but it had not waited for our party of 8. We were split up re-routed to Paris AC880 and then after 5 hours of waiting to Vienna by Air France flight AF1738. We had to get the Air France boarding passes ourselves offered no assistance like food vouchers or lounge access but told us we could fill out a complaint form online. We had to run around so much (with 2 little children) that we used 3 hours up anyway. When we arrived finally in Vienna the luggage was missing again some confusion which Airline was responsible now. The onboard and ground personnel were indifferent at best. I will avoid air Canada at all costs in the future.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Martin Pelletier","Canada","2014-08-15","Flight from Ottawa to Fredericton. I arrived 42 minutes before boarding and ""missed my flight"". I Was charged 170 dollars to book a flight later. Customer ""service"" staff made no attempt to get me on my flight. They were rude and had zero empathy. On the return flight I was offered an earlier flight out of Fredericton but had a 6hr layover in Montreal. Weather in Montreal had delayed several flights. Air Canada staff directed me to wrong help booth on the first floor where I waited 45 minutes before being told rudely that they were too busy with people who had missed their flights to help me and I should try the Jazz booth on the other level. The Jazz booth had a two hour wait because of the recent weather with only one staff at the desk. When I arrived at the wait line I asked a passing staff if this was the right booth for Jazz and she told me to ""just wait in line"" whiteout even answering this simple question. I waited two hours and was told that they could not give me an earlier flight. Flights were on time but customer service was absolutely unacceptable. Needless to say this is my last flight with this airline.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","James Gadd","United Kingdom","2014-08-15","LHR-YYZ return. I was on a 3-3-3 configured 777 which was quite comfortable however I would avoid the newly configured 3-4-3 777 as I understand the seat width and pitch is less - I have had experience of this configuration before and it is not comfortable. Food going out was great but terrible coming back - I guess LHR has better catering! Regular drinks runs with a full bar rather than just juice/water was a welcome surprise.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Cross","United States","2015-01-05","LAS - YVR connecting to YYC and return YYC to LAS non stop. Booked in the Premium Rouge cabin. There are three rows of 3 x 3 however the middle seat is left unoccupied with two oversized red pillows. The catering is identical to Air Canada Business Class with a menu provided with entrée choices food is served hot and is good quality and sufficient quantity. Service was professionally casual. My only suggestion for a better service experience would be to hand out the iPads sooner to allow for more access. On both flights the iPads were handed out well after take-off and then they are being collected back just after the pilot announces the descent of the aircraft which leaves about 30-45 minutes of time when you could be enjoying some entertainment to pass by the time for those who don't read books or bring their own entertainment equipment.","","","Premium Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Z Chapman","Canada","2015-01-05","I was on rouge yesterday for a 5 hour flight from Toronto to Phoenix and it was the worst flight of my life! There was no leg room - never ever again!","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Chuck Resnick","Canada","2015-01-05","The worst experience. The 767 appeared like it was built in the 60's. Dull dingy worn arm rests. Sears looked worn and out of date. On the way to Las Vegas they played two movies on the big screen and on the way home none. I will never fly them again. Air Canada should be ashamed.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","J Bengt","France","2013-03-05","Travelled from Orly via Pointe-à-Pitre to St Barth. Newish 330 across the Atlantic with comfortable and fresh Business section - nearly flat with large screens. Friendly service with OK meal service. Helpful transfer process in Pointe-à-Pitre and then small plane across to St Barth. Competitive pricing translated into great value.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","Samuel Bertine","Belgium","2012-06-19","I flew on TX from ORY to FDF have to admit I was quite impressed. The PA in 3 languages including Creole meal was great with Caribbean touch and 2 options in Eco PTV on board (larger than AF COI very high density) cheaper than other competitors. Colourful friendly cabin crew and on time performance was great. Very professional.","","","Economy","","8.0","","","","","","","4.0","1"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","M Sobesky","France","2012-06-04","I was really surprised with this flight between Cayenne (French Guiana) and Paris in business class. There is a new business class on the A330-300 angle lie seat with a recline of 160° 18 seats with a configuration 2x2x2 outbound 8.5 hrs flight to Paris. Very good staff during this night flight I called to get some water and the attendant was there within 2 minutes. You can really sleep well in this new seat inbound 9 hours flight very good food wine champagne with attentive service - really worth the money. Only 1300 euros for a return ticket.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Beverly MacPherson","Canada","2014-08-13","We acquired our tickets on May 2 2014 for travel on July 26th 2014 the flight to Charlottetown PEI was okay apart from being delayed leaving Edmonton International due to overbooking again. We received $50 per person off with 1 free meal each. Travel agent paid Air Canada for our meals however we never received them. I was told vouchers would be provided via Air Canada when our tickets were scanned but that never happened. On the return flight Aug 9 2014 from Montreal to Edmonton one of our assigned seats 33F had no television working so our son did not even have a TV screen to watch on the 4.5 hour flight back to Edmonton. This is the last flight we will take with Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Bradley","Canada","2014-08-08","I will not fly on Air Canada if I can help it. My wife and I won tickets to fly anywhere in Canada in a contest (not through AC). We decided on St. John's NFLD. Somehow the ticket agents and boarding staff knew that we didn't pay for our tickets and from that point on the service ended. The man at the boarding desk actually said to me that I had no right to request better seats (the plane was only half full) because we didn't pay for our tickets. I was appalled at the rudeness we experience and will not fly on an airline that pays employees to treat people like this. We usually go to the border cities to fly out of to save money. But to fly domestically I will use WestJet if possible. Have flown on them twice and the service was excellent.","","","Economy","","4.0","5.0","1.0","3.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jonathan Nesbitt","Japan","2014-08-05","August 2nd 2014 AC009. We arrived at a very crowded very unruly check in counter in Calgary where it was clear staff had no control of the lineup. When you're travelling with a 5 month old this situation can create a lot of stress. Once we boarded the situation became worse. The seats were dirty and clearly very worn. It was evident that the planes climate control was broken. We sat onboard the aircraft at the gate for what seemed to be a very long time with aircraft engineers trying to fix the problem. The pilot claimed the problem was fixed we began our taxi away from the gate and then the plane just sat there. We went back to the gate and tried to get it fixed. After a lengthy wait (again) we taxied and took off. Of course once airborne the cooling system still did not work and the pilot informed us that we were going to be diverted to Vancouver to potentially switch planes. Told a new plane was being readied and we would be boarding 7pm Vancouver time. When we went to our new check in gate the situation went from worse to downright awful. Ground staff had no idea on seat assignments and couldn't figure out where to seat everyone. We thankfully got our bassinet seats but other passengers were told to board and to find a seat ""anywhere they could"". We finally got in the air 9 hours after our ordeal. I will never fly Air Canada again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Polasek","Canada","2015-01-05","YVR-OGG-YVR. What a let down! I am a 100 000+miles/year traveller and I was truly disappointed with AC Rouge. It's not cheap the service is a skeleton of what it should be seats are very uncomfortable (they simply do not recline). Plane had technical issues both ways (no Wifi engines would not start etc) seriously - none of this is very confidence building pre-flight. There were delays both ways premium Rouge does not look much better. Huge disappointment and makes one really reconsider loyalty to Air Canada and it's brand.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Josef Bach","Austria","2015-01-05","Flight with Canada Air Rouge from Toronto to Orlando. 3 hours of a nightmare. Almost no space for legs a real squeeze the plane was dirty toilets dirty staff seemed to be fed up not even a glass of water during a 3 hour trip thank you Air Canada Rouge never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","Michel Hueter","Switzerland","2012-02-13","ORY-PTP return in Business Class. On the outward flight from Paris we were first told we would have to fly via Fort de France eventually they got us a seat on the initial flight. It was a leased aircraft of Hi Fly. The cabin was filthy plastic spoons on the floor the seat with bread crumbs dust and grease everywhere. The seat was at most an Economy + seat. The entertainment was of no use an economy tray with inedible food. No curtains to separate cabins and galley. Not to speak of the condition of the toilet. I feel it is not correct to not provide excuse and compensation to passengers if the delivered product differs so much from the purchased one.","","","Business Class","","4.0","","","","","","","4.0","0"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","J Bristol","","2009-04-18","We just had the most miserable experience with Air Caraibes and will never fly them again. On the trip from St. Maarten to Gaudeloupe via St. Barths they flew is to St. Barths then upon arrival we were told we had to return to St. Martin (Grande Case) and fly to Guadeloupe. No instructions as to how to make the transfer. On our flight from Guadeloupe to St. Barths we were flown first to St. Maarten again with no indication that we were not going directly to St. Barths until we boarded the plane. Then waited 3 hours in St. Maarten with no advice from the gate agents who would not even answer questions before being rushed onto a WinAir flight to St. Barths with 10 minutes notice.","","","","","1.0","","","","","","","","0"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","J Cangan","","2005-11-20","Air Caraibes is a very good and competitive airline. Better than Corsair which is frequently delayed. Air Caraibes A330 offers space and the quality of service is high.","","","","","","","","","","","","","0"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","Simon Dobson","","2005-06-03","St Martin to St Barts 22nd May. Total confusion and chaos at boarding. Although booked on Air Caraibes we travelled on St Barth Commuter no idea why!. Luckily luggage did arrive with us. St Barts to St Martin 29th May. It took half an hour for Air Caraibes to check in 5 passengers. We stood and waited in a boiling hot check in queue which just grew longer and longer. Some passengers were told to go away and come back later as they refused to check them in early for their flights. The check-in staff are rude with a couldn't care less attitude. There was only one man on the desk who clearly didn't know and didn't care what he was doing there were three other staff in the office behind the check-in desk doing nothing but eating and drinking. This was low season I hate to think what it is like in high season!","","","","","","","","","","","","","0"
"air-caraibes","/airline-reviews/air-caraibes","Air Caraibes customer review","A Thoke","","2005-04-11","I would not recommend travel on Air Caraibes. They cancelled our return flight from St. Barths to St. Maarten in February with no prior notice leaving us standing at the gate. The airline offered no alternative transport and refused to refund the unused portion of our tickets on the spot. The counter staff told us we had to apply for a refund through our travel agent. It has been 45 days since we submitted the refund request via our travel agent and Air Caraibes has still not refunded the fares. While the ground personnel in St. Maarten were professional and polite the agents in St. Barths provided no assistance when our luggage did not arrive with us on our inbound flight (a frequent island occurence) did not answer the phone when called to inquire about the luggage the next morning and kept patrons waiting at the counter for 5 to 10 minutes while chatting amongst themselves in their office a few feet away. They were surly and seemingly annoyed by the presence of customers -- an odd attitude on an island dependent on tourism.","","","","","","","","","","","","","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Hall","Canada","2014-08-05","I travelled premium economy on Air Canada from Vancouver to Heathrow. This product is very good value in my opinion. Seats were similar to AC domestic standard business class about 38' or more pitch two on the sides. The dinner meal was a condensed business class meal in my opinion having travelled in that class previously. The wine drinks service was excellent staff were very attentive. Morning meal more standard fare but fine. Air Canada has come a long way in service over the past few years and I would definitely choose them over any American carrier and many European ones. I thought the dinner meal was better than what I ate on united first class. UA could take lessons from AC.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Hannah Lingrell","United States","2014-08-05","San Francisco - Toronto - Madrid: Poorest plane I have flown in and that's saying a lot as I've flown a lot during my time as a flight attendant and on my own for pleasure trips. Seats in the plane from Toronto to Madrid were very narrow and cramped (and I'm a petite slim female) and extremely uncomfortable (did they purchase the seat foam at the dollar store? I think Greyhound bus seats would have definitely been more comfortable). I had recently called in to customer service to request a bland meal after getting horrible food poisoning days before my flight but unfortunately there was no special meal for me at dinner time. So lucky me I got to eat a bread roll for dinner. No free food was served on the flight from San Francisco to Toronto? It was considered a ""national"" flight. What? It was an 8-hour flight that crossed an international border. Entertainment was one screen in front for the whole economy cabin on an international flight (Toronto to Madrid). I'll never fly them again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Iain Hyslop","Canada","2014-08-05","We were in the waiting lounge for a return flight from San Diego to Vancouver when we were told that the flight was cancelled due to technical problems. They offered us a flight part way to San Francisco and a hotel for the night there which we accepted. When we arrived at the SFO airport to leave however AC demanded another $50 for an extra bag. We explained that we had already paid this in San Diego and that it would have been for the entire flight to Vancouver not just part way. The AC ""customer care"" representative was surly and annoyed at our refusal to pay this charge twice. Common sense finally prevailed but we had to demand a supervisor in order to sort this out.","","","Economy","","2.0","4.0","1.0","4.0","4.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Anthony Betsill","United States","2015-01-05","12//20/2015 flew to Toronto out of Phoenix AZ. The leg room was very poor. I am 5ft 10 my knees were about 1 inch from the seat in front of me. Flight crew and flight was good. Coming back from Toronto the seats were even worse when I sat down in my seat my knees were touching the seat in front of me poor guy across from me was about 6ft 1 or 2 when the person in front of you decides to recline the seat the seat is about 14 inches from you nose. When most passengers were loaded we had to wait for a couple of stragglers about 45 minutes 5.5 hrS on the plane ended up being 6.5 hrs. Flight crew and flight was good.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Barr","Canada","2014-12-31","Booked an AC Vacations package and got rouged. I'm average size and had about 3"" of knee room. Seat was uncomfortable outgoing I had a knee massage from the tall man seated behind me who was clearly struggling in his seat. My partner was served cold coffee and got a shrug when we mentioned it. A women in the row ahead was served cold tea and the flight attended loudly blamed the passenger for putting milk in the tea. Late in the flight I happened to see a flight attendant racing through the cabin silently waving a water jug in front of her body. I suppose that is the Rogue way of offering customers a glass of water? She breezed past our row ignoring our ""excuse me"". Lesson: carefully check any AC vacations flights to verify the airline. No need to pay extra when you can get better service on Skyservice or Air Transat.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Victoria Bach","Austria","2014-12-31","We were put on Air Canada since our flight with Lufthansa (Munich - Orlando) was cancelled due to Lufthansa strikes. Air Canada Munich - Toronto was ok. The flight from Toronto to Orlando with Air Canada Rouge was a nightmare. The space between rows was almost zero (maybe 15cm) the seat comfort non existent since the whole body was squeezed into a ridiculous narrow space. The aircraft was absolutely packed and the service was accordingly. We were not offered any drinks at all not even water. Drinks and snacks had to be paid for. The crew seemed to be put off and their faces and behavior were off putting for passengers too. The toilets were dirty. If we can avoid flying Air Canada in future we will do so just in case we are placed in Air Canada Rouge again. Never again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","O Holmes","Canada","2014-12-31","Round trip to Orlando from Toronto. So I can put up with horrible seating for 3 hours but sat delayed on arrival for a while due to snow. The crew tried telling us to stay ""seated"" but no luck. Time to revolt. The absolute worst seating. I will connect jump on any other carrier drive or walk before Rouge ever gets another dime from us unless they move the seats back. All for 2 more rows? Time to listen to your loyal customers and free us from Rouge.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tony Laverghetta","Canada","2014-08-02","AC865 LHR-YUL B777-300ER full flight and expectations fulfilled. Great plane seats comfortable for a 7 hrs flight IFE is superb with new touch screens (like ipad) good variety of movies music and series selections food OK pasta was delicious however the wrap snack was nothing special perhaps an ice-cream would have been a better option as we're in summer now. Staff very dedicated and attentive always smiling passing through the cabin quite often for water services and more. Amazingly enough it was my first time on an intercontinental AC flight and I got very satisfied with this experience.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Phillip Howarth","United Kingdom","2014-08-02","AC869 11th July 2014 London Heathrow - Toronto. LHR-YYZ. Travelled to Toronto business class on new 787 seat was the best I have experienced in a long time good food on offer and great IFE. Only one problem beware of booking seats 5A + 5K on the 787 - these seats don't have any windows.","","","Business Class","","7.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ivan Dzhur","United States","2014-08-02","May 25th Calgary to Winnipeg AC 8380. June 30th Winnipeg to Saskatoon AC 8293. July 13th Saskatoon to Winnipeg AC 8296. July 27th Winnipeg to Toronto AC264. Recently I took four domestic flights with Air Canada. All flights were on time crew did what they supposed to do. Certainly tickets are overpriced but its because there are no competition on Canadian air market. Would certainly consider flying with them again.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Rex Hou","United States","2014-08-02","AC 1856 July 15th Las Vegas to Montreal. AC 845 July 28th FRA to YYC. AC 1896 July 28 YYC to Las Vegas. We had a terrible experience flying Air Canada business class. First of all on all segments' seating was separated for my wife and myself and every time we tried to change seating so we could sit together AC staff didn't seem to care and gave us false info on the aircraft seating arrangement. We had to stop over at Calgary and the flight attendant was not familiar with the US citizen passing through and did not give us a Canadian custom form (luggage must be picked up and sent through US custom at the airport). The Air Canada ground staff were also was not clear about US bound passenger's procedure. Air Canada is no doubt the weakest link in the Star Alliance family.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Barry Hurndall","Canada","2014-12-31","We have had the unfortunate experience of flying AC Rouge on two recent trips one to Rome and one to Cuba. This is without doubt the worse excuse for an airline anywhere. The staff are poorly trained slow and disinterested. The seats are way beyond uncomfortable - for anyone over 5'8"" they are brutal. The food is atrocious and the entertainment non existent. I normally fly AC wherever I go in Canada or overseas but will not use AC Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K David","Canada","2014-12-31","YVS to LAS on Christmas eve. Flight left close to on time and arrived on time but took forever to find a gate. The flight itself was OK. No real positives aside from on time departure and arrival. The seating is incredibly cramped seats are the most uncomfortable ive experienced and the crew are stretched and stressed. Inflight entertainment is also non-existent even with the AC app that kept on crashing. I get the idea of no-frills airlines but call it what it is (don't fly as AC) and the price really isn't that much cheaper. I'll be back to United or Westjet next time.","","","Economy","","4.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tom MacGowan","Canada","2014-12-31","Terrible I am 6'2"" and my legs were cramping up. Felt sorry for the passenger in front of me as my knees were in her back. I stood up as much as I could to make the flight from Phoenix to Toronto bearable. Needed an app to use iPad on flight but had no idea ahead of time. Those who had app didn't do much better as system kept failing.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Unwin Valerie","Canada","2014-12-31","My husband and I were booked to fly from Honolulu to Vancouver on Air Canada Rouge on Thursday December 18 at 11.15pm. Moments after pushing back from the gate the pilot addressed the passengers to tell us there was a small problem with the brakes and maintenance would be called to inspect and repair them. After several announcements and hours later there was no resolution. The Air Canada ground staff had no authority to provide answers to the passenger. By 2.30am we still had zero information and the Air Canada staff told us they could not provide us with food vouchers or water. They had no access to blankets or pillows either. Families with small children and infants as well as the elderly were unfortunately required to be patient or leave the gate and go to a hotel as their own expense. By 4.30 am we were still at the gate but the flight crew was relieved of their duty and sent to a hotel. Passengers demanded answers and grew angrier but the ground crew was unable to provide any assistance as they waited for instructions from head office. By 6.30am we were told that Air Canada was trying to find hotel accommodations for the passengers but we needed to be patient. By 7.15 we were instructed to go and wait downstairs and a shuttle bus would take us to a nearby airport hotel. Again there was no assistance to escort families with children or the elderly to the shuttle bus location. By 7.45am the first of three buses arrived and we were taken to the hotel. Hotel staff told us to wait as they had not been given authority to check us in. In total the last passenger to be checked in at the hotel was processed by 10am. Air Canada Rouge is the worst airline I have ever experienced.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Eldem","Canada","2014-07-31","AC 811 from IST to YYZ on B767-300. The ground services in Istanbul are handled by a third party for Air Canada and are appalling. I am a top-tier AC frequent flyer and used the priority check-in which took an extraordinarily long time to process our party of 4 travellers. There were 5 agents behind the desk with only one dealing with the passengers and the rest simply watching. Boarding process was utterly chaotic with 9 agents in attendance and none of them at all interested in answering the queries from the passengers or helping them. I had to inquire 3 times about priority boarding before I was offered a snippy response. In one of those instances the agent made eye-contact and then simply walked away from me completely ignoring my question. The gate assigned for the flight was woefully inadequate to handle a Transatlantic flight. 200+ passengers were processed through a check-in facility more suited for commuter planes. We were eventually bussed to the aircraft adding further delays to a flight that was already delayed by 90 minutes. Once onboard the aircraft showed its age with tired interior worn-out PODS inoperable washrooms and dull lighting. FA's were very attentive and the AVOD selection offered plenty of options. Two meals and frequent water-runs were offered throughout the 11-hour long flight. The meals were mediocre at best but drink selection was good. The only redeeming aspect of the journey was the amazing Business Lounge operated by Turkish Airlines. The flight arrived late but we were lucky to make our connection. Air Canada must take a serious look at their ground service arrangement in Istanbul as it really gets the passengers off to an unpleasant experience.","","","Business Class","","3.0","3.0","5.0","2.0","4.0","","","2.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G Rendell","United States","2014-07-31","AC 613 July 6th from Halifax to Toronto and AC 716 Toronto to NYC (LaGuardia) on July 6th. Ground crew and FA's were both excellent. Aircraft's on both flights (Airbus 320 and E-190) were very clean and well maintained. Cannot find anything to fault. Will fly Air Canada again without question.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Anthony Betsill","United States","2014-12-29","Our son lives in Canada. We have traveled numerous times to Toronto out of Phoenix AZ. We had not heard of AC Rouge until our son booked the flight to Toronto in the latter part of Nov. Then I started looking on the Internet about AC Rouge. We never buy food or drinks nor movies on any plane so no problem there. Flight was good other than the terrible seating i am 5'10 and my knees were touching the seat in front of me then the guy in front of me moved his reclining seat back then it made his seat about 14"" from my face. Such terrible leg room makes it quite an ordeal for anybody going to the restroom.","","","Economy","","6.0","1.0","5.0","1.0","1.0","","","5.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tessier Kevin","Canada","2014-12-29","Flew YUL-LAS a few weeks ago. First of all mechanical issues we were delayed 75 mins out of the gate. Second as most Rouge commenters here no IFE (bring your iPad for a selection of outdated movies) you get an ice-filled Coke (maybe 30 ml at best) and uncomfortable cramped seats. The fellow next to me was overweight and snored/slept on my shoulder the entire trip. They ran out of food too which angered a lot of passengers at the back. To make things worse we had no gate assigned in Vegas and sat on the tarmac for 40 mins. Luggage somehow also took an addition 35 mins. Yes it was direct from Montreal that was the only redeeming feature. However next Vegas trips in 2015 (2 of them) will be booked on other carriers (American Delta or WJ) AC Rouge will never have my money huge contrast with the main airline which that is average at best.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Mainville","Canada","2014-07-31","Ottawa to Antigua via Toronto (July 20th). The flight between Ottawa-Toronto was lengthened by more than 20 minutes and left us with 35 minutes to catch our connecting flight to Antigua. Not an easy task when you have to run up floors than down while changing to other sections of the terminal. The return flight on July 27th was even worse. Toronto-Ottawa was cancelled due to severe weather. It took us two hours to access customer service on the premises. Not enough agents contradictory advise. We were put on stand-by on the 00.30hr flight with crossed- fingers wishing us luck. I can't understand that with the technology we have today they don't known the number of people who book the flight. To make matters worse no ground crew for an hour that left us in Ottawa at 2h30am without luggage and a closed office.","","","Economy","","2.0","3.0","3.0","2.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Boyd","Canada","2014-07-31","Flew from Toronto Pearson to Milan Malpensa direct. I must say I have no complaints whatsoever ok the food was average but its airline food so why complain. The whole experience was pleasant.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Hsui","Canada","2014-07-31","777 Business class HKG to YVR. Only 1 meal selection available cabin service nearly non-existent 2 of 3 washrooms closed (to store A/C staff luggage) typical A/C flight crew - surly and extremely ""seasoned"". Every second row has horrible seat configuration. Without exaggeration there is more room between seating rows in a compact car than there was on this business class seat. Use any other carrier if you can - there is no way that you can do worse than Air Canada.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Nicola Origgi","","2014-07-29","Mexico City-Toronto-Milan Malpensa round trip in business class. Air Canada delivers a consistent and sound business class product with some features that make it more similar to a first class product. For example the seat configuration on the 767 (1-1-1) is really comfortable and give a great degree of privacy that is not provided on other 4* airlines. Staff service very attentive. I had a 12 hours layover in Toronto and Air Canada provided me a room free of charge at the Gateway Sheraton: a detail that was very much appreciated. I suggest an improvement on drinks in Business Class: for instance an upgrade in whisky and a wider selection would be both very much appropriated.","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","H Cheng","Canada","2014-12-29","Air Canada Rouge is not recommended for tall people due to the extremely cramped legroom in economy class. Flew from YVR-LAS on Air Canada Rouge the seat is very disappointing very little legroom. It's like sardines being packed into a can. Staff service was okay. Food was average and they really need to improve the inflight entertainment. The things I would say to improve Air Canada Rouge is to increase legroom to at least 33"" inches. And Premium Rouge on Boeing 767 aircraft should have flat bed seating instead of cheap recliners. Think about it Air Canada Rouge. Do something that can improve customer/inflight service.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Dean Smith","Canada","2014-12-29","Must say I'm very sad that the Air Canada Vancouver to Maui flight is now Rouge. I typically fly that route 3x per year. I have chosen to fly AC over Westjet for years because of the comfort. Well it isn't comfortable anymore. Shame on you Air Canada! I feel like I should say something positive first - the staff are young and fresh. Now the negative: First it was the most I have ever paid for a flight to Maui $1400. That doesn't seem like a budget airline to me. I felt like I was being gouged. Secondly it is first time I have arrived with a sore back. The seats look not bad but they are horrible!! I'm not tall so the space was Ok but the seats the worst possible design for your back and they barely recline at all. I'm dreading the night flight back! Finally the wifi entertainment system (that I was actually looking forward to) has an old and poor selection of movies and TV shows transmits in very low resolution and crashes every 10 minutes or so. I did persevere with one movie but had to restart it at least 7 times. Bye bye Air Canada! I've always been a supporter but think I'll be booking with Westjet next time.","","","Economy","","3.0","2.0","4.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Russo","Canada","2014-12-22","If Rouge were indeed a discount airline at discount pricing I would get it. But it's not. You pay full fare to sit with your knees in your chin to have inflight entertainment that is older than my grandfather and food that isn't fit to be served to livestock. Truly a race to the bottom. Old Air Canada slogan ""We're not happy unless you're not happy"" Sad but very true. 5 hours from Toronto to St Martin. Suicide would have been less painful.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Perry","Canada","2014-12-22","YVR-PVR-YVR Dec 6-13/14. I would advise you not to travel with Rouge if you are above average size as seating is extremely tight. Since I am of average size and my flights were on time I can hardly fault them. I also got a great deal on this particular flight but this was definitely an anomaly as I see the flights for the same route to PV are now upwards to $1200. I'm ok paying cheap fares for cheap product/service but $1200 for a 5 hour flight is ridiculous in the extreme. I only paid about a 1/3 of that for these particular flights which makes this review ok. BRING your own entertainment. Food is buy on board same as everyone else. I've flown Westjet on this route lots of times and Westjet is no better or worse. They are extremely tight and no cheaper. My advice is know what you are getting into and do not pay/sit in Premium (not worth the extra $$). If the flight is too expensive then vote with your feet. Unfortunately we are a captive audience as Westjet's prices are the same if not higher.","","","Economy","","7.0","2.0","4.0","3.0","1.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Y Liu","United States","2015-08-01","My rating is 0/10. We visited relatives in China from late June to early July. We made the reservation through a travel agent at US, we chose this airline for its shorter travel time and slightly lower price. Our transfer time in Beijing was 1h 40min. When we book the ticket, the airline told our agent it is not any issue. This is a lie. On the way to China, flight attendants told us that we need to get our baggage in Beijing and then return them for the transfer (this is fine, and we do this when we get to US). When we arrived, the help desk woman near the baggage claim said the same thing. However, we waited and waited, but our luggage never came out. We asked the attendant who supervises the baggage claim, she said they will be directly sent to the final destination. Of course, we missed our connection flight. When we went to change our flight, the Air China staff said we do not need to pick up our baggage and tried to blame this on us. Later, I found out they should have paid our lodging since this was their fault. Of course, they forgot to mention this. On the way back to US, our flight from Hefei was delayed for 24 hours. Basically, Beijing Airport did not allow any flights to get in that day. So after notifying us the flight had no departure time, no one from Air China showed up to assist or answer any questions. We were kept waiting and waiting. After sitting in the airport for 8 hours, finally two low-rank Air China staff showed up and could not solve anything. When the passengers got upset and asked to see the supervisor, one of the staff said the manager does not work on weekends, instead she got four security guards! We and two fellow passengers had international flights at Beijing, and were stuck. We called the airline help desk, they said they are not responsible for anything and cannot make any changes since we bought our tickets from an agent. If we need to change, we need to go to Beijing. Essentially, if you are not at Beijing, you are screwed in any emergency situations. Once we got to Beijing 24 hours later, the staff at the counter were rude, unsympathetic, and unorganized. There were so many passengers who missed flights, and Air China had only 2 staff members to deal with the passengers. If you do not insist on them providing a solution, they just brush you aside. We had to stand before them for 2 hours before it can be finally resolved. Overall, if you could, do not take Air China, the service for emergencies such as delay, particular in any other cities, is non-existing. There are so many inconsistencies between flight crew and ground staff. Beijing Airport cannot handle the amount of traffic and jam any emergency may cause. If you have to go to Beijing, make sure this is your final stop and take the fast rail to your final destination if you can.","","FamilyLeisure","Economy","LAX to Hefei via Beijing","1.0","2.0","2.0","2.0","2.0","1.0","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Smith","Canada","2014-07-22","I flew from Toronto to Sydney Australia via Vancouver. The flight was very comfortable. Sure the seat could have been roomier but there was adequate leg room. The leg from Toronto to Vancouver was great no one in the middle seat! And because I was continuing on to Sydney I got free food (a choice of a meal item and a snack). The food on the long haul leg was okay nothing special but edible for myself. Free bar service is nice! Service was good and water was plentiful. I think Air Canada's seat back TV is best in class. Lots to choose from when you can't sleep! The only think I wish Air Canada did differently is get rid of 3x3x3 seating and make it 2x4x2. Yes less seats overall but it would make it a more pleasant flying experience for all!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Abbey Klugerman","Canada","2014-07-17","We flew from Ottawa to Hong Kong returned from Shanghai to Ottawa both via Vancouver. I paid extra for choice of preferred seats and while there was sufficient legroom the seats were so narrow as to make comfort and ultimately sleep impossible. The food was really nothing more than garbage with a choice of ""gruel"" or a slice of some sort of egg for breakfast. For dinner I chose the beef which was a very poor quality meat all fat and only 3 little pieces. I think next time I will pay more and try to fly with another carrier.","","","Economy","","5.0","1.0","2.0","1.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michael Sackey","United States","2014-07-17","We flew from Toronto to Hong Kong direct. The seats were fine and the flight attendants were friendly but the food was really atrocious. The sum of the meals were carbohydrate heavy. For snacks we were offered pretzels and later some kind of shortbread-like cookie. The snack on the return trip included a roast beef sandwich which had nothing but white bread and roast beef (no lettuce no dressing nothing!). Oh yes one of the other snacks was cup o'noodles. For main meal one of the dishes was some kind of white pasta pellets with a little bit of chicken. Another main meal was white congee (i.e. white rice porridge) or egg. So again carbs carbs carbs! I'm not anti- carb but the meals were all heavily laden with carbs with very little else to go with it. Not even vegetables!","","","Economy","","7.0","4.0","4.0","1.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Thiessen Gerald","Canada","2014-07-17","Winnipeg to Nashville via Toronto. Was scheduled to fly Sunday morning. Plane was delayed due to mechanical problems things like this happen. The problem was we were not informed that our flight was delayed while standing in the line. The board showed our flight to be on time. Needless to say we stood for over 2 hours in line and were late to board our plane. Then told our plane was delayed. No help was offered while we were in the line only told we would have to wait our turn. Ended up flying into Toronto later that day but missed our connecting flight to Nashville. Thankfully Air Canada paid for our hotel and part of our supper in Toronto. On our return we were on schedule coming into Toronto according to our tickets. But when we had gone through customs and were ready recheck our bags to get the connecting flight to Winnipeg we were told we were too late as the baggage had to be checked in 1 hour in advance of the next flight. No effort to get us on the original flight. Thankfully I had enough time after landing in Winnipeg that I could still drive home. The service we got at the airports was just appalling. Flight attendants were okay. Luckily I was flying for holidays and not for work where time missed could be very costly.","","","Economy","","2.0","2.0","1.0","2.0","4.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Panat","United States","2014-12-22","Yes it was a great deal but c'mon! The staff was just ok no TV's or screens but you can rent an iPad for $10.? Like we are already not paying enough to airlines. No music stations either. The only advantage of my flight was that no one was next to me (sheer luck!) so I was able to stretch and sleep. The plane was dirty and you can see that the sides on the floor have not been vacuumed or cleaned in a long time.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Meyer","Canada","2014-12-22","Just returned Vancouver/Maui return in worst flight of my life. Air Canada switched to Air Rouge after we had paid for business class and value for money was atrocious. Both ways drink tray would not pull out and only one reading light worked. Used warm facecloth to wipe down table top and arm rest (filthy). Table tray in arm rest reduced seat width. No lumbar support in seat. Middle row had to ask to have reading lights turned off for whole section on return (red eye) flight so they could sleep. Food on flight over acceptable breakfast meal on return flight edible. The only 2 good things I can say about the complementary IPads are: didn't have to pay for it in Premium Rouge and I finally learned how to play Angry Birds because the movie selection was ""thin"". Staff were ""preppy"" and helpful but they must be exhausted by having to constantly apologize ""we're working on it"" when customers complain. On return flight there was no AC on the ground in Maui and then when airborne economy class passengers froze and we sweltered in Premium Rouge. I will never fly this airline again and will think twice about AC overall.","","","Premium Economy","","1.0","1.0","5.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Vic Singh","Canada","2014-12-22","Vegas from Toronto. When I called them to book specific seats I was on hold for over 45 mins. When I spoke to the travel site about this they said this is quite normal. We couldn't print boarding passes from their site. When called Rouge it was another 1 hour on hold. She said there seemed to be a problem with the site and to just print them out at the airport. We paid extra ($160 for 2 people/round trip) to seated by the emergency seats for the extra leg room. There seemed to be a problem with their heating because it was freezing the whole time. The food was bland and cold within seconds of receiving it. The flight attendants took forever to carry out requests.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Barry Sjolin","Canada","2014-12-22","I am an Altitude 50K member and have been for several years. I use Air Canada a lot. I swear it is the best airline in the Star Alliance and at least the Top 5 world wide. I traveled to Las Vegas this past weekend and was relegated to 'Rouge' because Air Canada does not fly there any longer. If you want to fly AC to Vegas - you must be rouged. The airfare (Flex) was more expensive (21% to be exact) then the Flex fare for September 2013. There are no amenities. No inflight entertainment. Oh sure you can watch a stream on your ipad or iphone - but there is no way to keep your device charged because in this the 21st Century some engineer decided there was no need for power supplies. Force people to watch on their electronic devices but don't allow them to charge. I used my upgrade points to 'Premium Economy' - although the ticketing laughingly refers to it as Business class. Seats are the same size as in economy no power no entertainment and yet - the same amount of credits are required. Thank god they at least had more leg room. But that's all they had. My food was adequate beverage service was slow and there are only 12 seats to serve. In the spring as I will be forced to Rouge again - and it will be the last and final time. I could go on but why bother. United Airlines here I come.","","","Premium Economy","","4.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Holmen Rasmus","Denmark","2015-07-31","First class Beijing to Sydney. They started boarding economy class passengers before first and business! It was only when staff noticed me standing in the first class queue that they figured that I should probably go in now. The first class cabin is nice and I liked my seat. However, service onboard was horrible. The flight attendant barely spoke English, and when she asked what I wanted for dinner, I didn't understand half the choices. There was no printed menu, so I had to make a choice based on what little words I were able to grab from the flight attendant. The food was okay. There were maybe 5 dishes that were mostly good, except for the main dish which was some type of meat that didn't taste good. I didn't get a wine list at any point. The entertainment system was ok, but not that many choices in terms of US films and shows. And the ones available had Chinese subtitles that you couldn't turn off. And before each title started there were long commercials. After the flight attendant turned my seat into a comfy bed, I didn't see her for the next 8 hours or so. She didn't set foot in the cabin. So no way to order more drinks or snacks. And there was no bar or lounge area. I saw the flight attendant again maybe an hour before landing when it was time for breakfast. Food was good and comprehensive. Generally I would not recommend Air China if you plan to shell out for a first class ticket!","Boeing 777-300ER","Solo Leisure","First Class","Beijing to Sydney","1.0","5.0","1.0","3.0","3.0","1.0","1.0","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Kim","Australia","2015-07-30","When we arrived at Beijing airport at 10:30 pm to check in for our flight to Paris we were told that the flight was delayed to 5:50 in the morning due to thunderstorm. I couldn't believe that as we had previously flown in much worse weather. It wasn't even raining but I won't argue with the decision Air China made as safety is a priority. We were already so tired and we weren't happy as our return flight to Korea with Air China had already been rescheduled inconveniently. It was very hard to access to the wifi at the airport so It was very difficult to change our pick up arrangements to accommodate the late arrival in Paris. I asked the Air China Duty manager at the check in desk to let us stay at the hourly hotel in the airport for a couple of hours as we were tired and a shower was needed considering the humid Beijing weather. I am very unhappy with how we were dealt with. One of the duty managers told us he understood how annoying the situation was for us. Furthermore, He said he would do anything he could for us so I requested the hourly hotel and he made a phone call. After he was on the phone for a short time he said, unfortunately, there were no rooms available . As much as we were frustrated and annoyed, I thought he couldn't really do anything more for us at that time. I asked him if he could put us on the waiting list for a room at least, so if any rooms became available we could get one. He said that wasn't a problem and he said our names were on the list. Although we were tired and frustrated we had no idea he was lying to us so we were quite polite and cooperative, I wish I grabbed his name at that time as we later discovered almost everything he told us was a lie. After we went through customs and security we headed to the hourly hotel as I wanted to double-check our names were actually on the waiting list. They informed us that there was no list as they had plenty of rooms available for us if we were willing to pay. We explained to the hotel attendant what we had been told and his response was that Air China said they were not willing to pay for it. With the help of the hotel attendant we tried to call the Air China Duty Manager but of course he wouldn't answer the phone. I also called the customer service desk of Air china and finally got through to somebody after several attempts and considerable time on hold. The lady told me that she couldn't help because I chose English therefore the line went through to LA Air China so that she couldn't help us. I don't know where to begin to complain about this situation. The way we were dealt with is totally unacceptable. First of all, how the manager lied to our faces like that I still can not believe he thinks he can do that to customers. I have never seen anyone so unprofessional and dishonest when representing a big company. If customer service is only for Chinese speaking people and English speakers only get a dummy speaker and they can't actually help anyone with the problems, they might as well be up front about it. Then they could have saved my time and money for making all the international calls like an idiot at 2am in the morning. I emailed the customer service. All I got was the number that I originally called in the first place! Ridiculous!","","Couple Leisure","Economy","Incheon to Paris via Beijing","1.0","1.0","1.0","2.0","1.0","1.0","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","K Kenneth","Singapore","2015-07-28","SYD-PEK-TPE-PVG. A long queue formed 3.5 hours in advance (half an hour before check-in opens). This is a long flight, so arrive early to get a decent seat. The long haul offered two meals. Dinner was edible but breakfast was better. Drinks are free flow and crew are happy to serve water. IFE is channel-based (you don't get to choose the show on demand, rather what is being shown), and it may not interest those who don't know Chinese well. Did not hear the Captain speak for this long stretch, and crew's English announcements can be hard to hear. Flights to and from TPE: Breakfast appeared to be simpler. Captain did give announcement for this stretch. Wifi IFE is available for flights to and from TPE, but Air China specifically bars mobile phones from accessing this system. If you don't have a laptop, you are probably out of luck. Premium economy seats are empty, and are basically the same economy seats on SYD-PEK (channel-based IFE). ATC delayed 1.5 hours both directions. Overall a decent value for money, if you have China on your visit list and don't really mind about the IFE. Be aware of ATC delays if you only plan to transit.","A333, A332","Solo Leisure","Economy","SYD to TPE via PEK","6.0","3.0","4.0","3.0","2.0","2.0","1.0","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Gelderen","Netherlands","2014-07-15","We flew from Frankfurt to Calgary and 3 weeks later again from Vancouver to London. Our first trip was a bit hectic because we had very little time to catch our connecting flight. We had to run to our gate and once arrived there was a big queue. We were assigned 2 seats apart from each other (15 rows in between) so despite the big queue we went to the Air Canada desk at the gate to ask if it was possible to change our seats. The lady was friendly and she did manage to change our seats on this very short notice so that was positive. During the flight the food was good you could choose from different soft drinks (cans not just a glass) and the flight attendants came by with water quite often. The inflight entertainment was good as well (touchscreen). On the returning flight we had a newer airplane but the experience was not as good. The seat configuration was different as they added an extra row of seats which made 3-4-3. Because of this the seats were very small and less comfortable. Also the food was quite bad and the flight attendants were not as friendly and less skilled. The inflight entertainment system however was even better (latest version) so no complaints about that at all. Overall impression of flying with Air Canada was good. Would we choose for Air Canada again? Probably yes.","","","Economy","","8.0","3.0","3.0","3.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michelle St-Germain","Canada","2014-07-11","I had booked a trip from Ottawa to San Diego with United Airlines. The flight I had to Chicago from Ottawa got cancelled due to weather conditions and I accepted an alternate route through Air Canada which I regret doing. The airplane sat on the YOW tarmac for over an hour and the flight attendants could only say that it was because there was lightening storms in Toronto. Only good thing I can say is that they turned off the engine and allowed us to get out of our seats while we waited. On my way off the plane in TOR no one was able to provide assistance on how to ensure I could make my connecting flight to San Diego which was showing ""on time"" on the flight board. After passing customs baggage check etc. the flight was no longer showing on the flight board. The AC flight attendants I found roaming around had no clue where to direct me. I happen to find the service desk and was told to get in line even though I said my flight was leaving in 10 minutes and I simply needed the gate number. As there were 4 people in line my flight had left by the time I received ""service"". So booking another flight to get to San Diego I opted for a layover in Los Angeles that night instead of waiting another 24 hours in Toronto. I was not offered any compensation for either spending the night in Toronto nor Los Angeles even though Air Canada caused me to miss my flight. Staff member told me he could not give me the boarding pass for the next days flight but omitted to say he did not complete the booking and that I was expected to go to the AC ticket counter at LAX to get one. I only got the customer service contact information when I returned to the desk to confirm my flight to San Diego was in fact the next morning at 9.55. After a short night in a close by hotel I returned to the LAX airport the next morning. I went to US airlines who had no trace of my info who redirected me to American Airlines I found out that there was no ticket for me as the booking the TO agent did not complete the booking. The agent in Toronto said he could do nothing for me because the notes on file said I had accepted LAX as my final destination. Told I needed to speak with a ticket agent at LAX to see what they could do for me. I walked from American Eagle terminal 4 to Air Canada terminal 2 and back. I barely made the 11.30 flight. I hate to think what would have happened to my baggage had I any with me on this trip. I received no apologies from anyone at Air Canada throughout this whole ordeal.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Royal","Canada","2014-12-22","We just came back from the Dominican Republic and all I have to say about Air Canada Rouge is that the aircraft and staff are ok but the seats are the worst I have encountered and I have been flying since the early 60's. The seat basically has no bottom cushion. It is hard and extremely uncomfortable. The pitch between the seats is OK if you are 5 feet 2 but otherwise your knees hit the front seat and if by chance the front passenger reclines OUCH!!! The seat cushion is also not long enough and offers no thigh support. I will never ever fly Air Canada Rouge again until they change their seats.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Meyer","Canada","2014-12-22","Just returned from Maui originally booked business class AC and were switched to Premium Rouge without adjustment in our fare. Flight over on 5 Dec was good but drink tray broken and my reading light would not come on. Food very good and drink selection excellent. Seat area filthy and when I wiped the table tops and arm rest with my warm towelette it came back black. Inflight use of IPad nice but the system kept freezing up and having to be restarted. Flight Maui to Vancouver 14 December was awful. Air conditioner turned off on tarmac so we roasted until after take off then we still roasted in Premium and Economy froze. Same broken seat issues. Not all of the inflight IPad items were working. Crew seemed disorganized (took 45 mins to deliver breakfast trays and not all 24 people in Premium bothered to eat). Coffee offered on an individual basis Once). Overall we were terribly disappointed. My husband is an AC Elite/Altitude flyer but we have decided to go with another carrier on our Europe trip this fall. We will never fly Air Rouge and when we go back to Maui it will be with Westjet or Alaska Airline.","","","Premium Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Wichtel","Canada","2014-12-22","We generally find our experience in overseas travel ""average"" on AC compared to other airlines but our first Rouge flight to Honolulu was nightmare for us. We travel back and forth to NZ frequently. We understand the YYZ - HNL is a new service but we would encourage AC to rethink making such a long flight and large plane a Rouge flight - it just doesn't work. The cabin crew were inexperienced and completely overwhelmed. We were 4 hours into a 10 hour flight before we were offered even a glass of water. Another 4 hours before we saw them again. The back and forth required to supply meals iPad etc to passengers made the rest of the flight service very sub-standard. Once you got your iPad the entertainment selection was the worst I have ever experienced in my long years of flying. For long overseas flights (yes this is every bit an long haul international flight) AC should retain the standard approach of meals and drinks supplied at appropriate times. It was unfair to the crew and unfair to the passengers. The nickel and diming for every single thing is ridiculous (to have to pay for a blanket when the people by the windows are freezing is inhumane!) I doubt most people want their vacation to begin with such a sour experience. Even at the risk of a few more dollars on the ticket. I am sure most passengers left the flight feeling tired hungry thirsty cold and bored. We did.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gallant David","Canada","2014-12-18","HNL- YVC 15-12-14. We had been advised that our return flight was to be with AC Rouge. Having read a number of negative items concerning Rouge we were not expecting anything different. However we went with an open mind. The crew were professional and gave good service considering that it was a red eye flight. Departure and arrival were both timely. We sat in preferred seating which was much better than the regular economy seating. The seats were comfortable however did not recline too much. From a safety perspective I was unable to hear some of the announcements. There was no track lighting in the aisles. The overhead directional lighting did not work. Overall the aircraft 767-300 was clean. The toilets were cleaner than other AC flights that I have taken. The food for purchase was good however way overpriced. The funky uniforms of the flight attendants could be more professional. Ditch the hats. This is considered a no frills concept. They didn't miss the mark in that statement. The cost however is greater than mainline AC. I downloaded the AC Rouge APP and viewed some of the movies etc. They could do better as a lot of the downloads were old. For example I love Lucy Auntie Maime etc. Not worth purchasing the $10.00 iPad usage. Would I fly AC Rouge again? Firstly we fly every year to Hawaii. AC provided good service and we enjoyed those flights. We will no longer fly AC Rouge.","","","Premium Economy","","4.0","2.0","3.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Natalie Nayberg","United States","2015-07-26","Do yourself a favor, pay a bit extra and fly any other airline if possible. Alternatives on this route will be EVA air, for example. Worst customer service, delayed flights that will screw up your entire trip, terrible rules in Beijing airport. For example, once the first leg was delayed and screwed up our plan to get out of the airport and spend a day in Beijing, we tried to get on the earlier flight to San Francisco to avoid spending 6 hours on the airport. The staff at the gate refused to even talk to us. They said we need to get out through immigration and customs, go to the Air China ticket office and talk to them to get on a standby. Seriously? Did you try going through security in China? They take out every battery and examine it manually. Also, if they didn't have any seats, we'd have to go through security and check in process for our original flight again. Once you finally make it to your flight, there is no use of mobile devices, even when in the airplane mode. My 6 years old daughter wasn't allowed to watch movies or play games on her inactive old iPhone (basically an iPod). Flight attendants do not smile, they are rude, answer no to any request. There is no alcoholic beverages on intercontinental flights (if you care). Try asking for extra Coke mid flight and see the reaction. Food is terrible. Never again I will consider Air China for my business.","","FamilyLeisure","Economy","Bangkok to SFO via Beijing","1.0","3.0","1.0","1.0","2.0","1.0","1.0","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Kennedy Pereira","Kuwait","2015-07-25","Check in was smooth and no big queues. Boarding smooth, flight took off and landed on time. Seats and aircraft clean and neat. Quiet a new aircraft. TV screens for each seat with a some choice of English and Chinese/Japanese Lagrangian movies. All seats with blankets and head sets. Food predominantly Chinese and Japanese (understandably), Soft drinks beer and Alcohol served before meal. Toilets were clean. The onboard duty free was decent and well conducted. Typically, Chinese returning passengers, carry a lot of hand baggage. Great flight for the price compared to ANA/JAL. We were so apprehensive before booking online (reading many negative reviews). I strongly recommend Air China for this sector.","A330-300","FamilyLeisure","Economy","Tokyo Narita to Beijing","9.0","5.0","4.0","3.0","4.0","5.0","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Alejandro Arribas","United States","2015-07-24","The worst customer service I have ever received. My flight is delayed 5 hours which causes me to miss both of my connections, and when I asked what my new options were at Phuket Airport they refused to provide me with any information, and just shoved the Beijing boarding pass in my hand. When I tried to explain I didn't have to take that specific route, just somehow I needed to get back home to Orlando. In Beijing, I explained my flight was delayed, they completely ignored me, spoke among each other, and handed me a ticket with a middle seat when I specifically requested an isle seat. I asked where my flight was from JFK, several times, and they just yelled ""booked! Booked! Check JFK""! I get to jfk, didn't know what airline I was flying home from or at what time, and I found they intentionally gave me the worst seat on that flight (fortunately Delta is courteous enough to let you choose your seat, so I was able to fix this). Air China was the worst flight experience of my life.","","Couple Leisure","Economy","Phuket to JFK via Beijing","1.0","2.0","3.0","2.0","1.0","1.0","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Smith","Canada","2014-07-11","YYZ-LHR-YYZ. Outbound flight on new 787. Return on 777-300. The new planes are a very welcome addition and a solid improvement over the dated 767. AC has reconfigured the business class pods for the 787 so they point towards the window instead of away. TV screens are much larger table trays are better located and there are actually places to put your belongings (not so for the 777). Very tough to find any fault. They just need more of them sooner. Service was better than usual (AC can be very inconsistent). Food quality was poor for business class. IFE is getting better but still needs investment. AC's switch from T3 to T2 is a good move as the terminal is much nicer and easier to get through security although the walk to the Heathrow Express is a long one.","","","Business Class","","8.0","5.0","4.0","2.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Eldem","Canada","2014-07-08","LHR to YUL on Boeing 777. Following a somewhat chaotic boarding process driven by the awkward queuing arrangement at the new Terminal #2 boarded the plane only to sit on board for nearly 50 minutes awaiting ATC clearance for takeoff. Once in the air the service was prompt with very attentive FA's. Meal and drink selections were good but the main course I chose lacked flavour. Good inflight AVOD with decent selection of movies and entertainment. Pre-arrival snack was mediocre at best. Despite a late departure the crew was able to make up most of the lost time achieving an almost on schedule arrival. Overall it was a pleasant experience but I must say the new staggered seat configuration in business class is a significant downgrade from the pods. Seat controls are in the arm rest resulting in frequent accidental activation. In lie-flat position one's feet have to fit into a very small space which is very uncomfortable. Swiss utilizes the same seats but provides more leg/foot room. The table is difficult to operate and even the FA's struggle with it. I have been a top-tier loyal customer of AC but if they choose to convert all of their long-haul business class to this seating configuration I will look for alternatives in a hurry.","","","Business Class","","6.0","1.0","4.0","3.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Collard","Canada","2014-07-06","Vancouver to Victoria on 16 June 2014 a 20-minute flight aboard a Dash8-300 connecting from Lufthansa. As I was leaving the Vancouver immigration and customs hall personnel of the Canadian Border Services Agency directed me to the wrong exit. Hence instead of going through a dedicated security line for passengers connecting to domestic flights I found myself in the main airport arrivals area bringing all my checked baggage with me even though it was tagged to Victoria my final destination. I asked an AC staff member driving an electric cart whether there was somewhere to drop my checked baggage or whether I should head for the domestic check-in queues. The airport wasn't busy she confirmed that my baggage was already tagged to my final destination and she had no passengers in her cart; so she took me directly to a separate counter (with its own conveyor belt) used for wheelchair passengers accepted my already-checked bag and issued my boarding card. Excellent treatment by Air Canada staff. (As it was a 20-minute flight it had no food or entertainment.)","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Joseph","Canada","2014-07-06","I've been a status flyer with AC for decades and look forward to the day when other airlines are allowed to compete in Canada for AC routes. Recent changes to Air Canada's 'reward' system mean it is much more difficult and expensive to achieve and retain status. I often fly YYC-NRT on AC010. Formerly Tango Plus fares were full status points at a reasonable price and upgradable. This has now changed the 'low cost' Tango fare usually gives you a ticket at a higher price with only 25% of the status points of the former fare and is not upgradable. Customers seeking an upgradable fare must instead book Flex which is a substantially higher price (35-45% higher). Additionally Air Canada will now bill you an extra $750 per leg to book the upgrade. My experience on June 8th was this. Pay extra for a Flex fare in order to upgrade. Upgrade not available so I've paid extra $350 for the Flex fare to sit in a lower priced economy seat available at a cheaper price. An out and out rip-off. If I had received the upgrade the extra costs for this leg would be $350 for the Flex fare class plus $750 for the upgrade itself = $1100. Add to this a flight crew that were disengaged and robotic.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Hiebert","Canada","2014-12-18","I might as well join the ranks of most of the reviewers Travel AC1810 29 Nov YYZ-CUN B767 and AC1813 6 Dec CUN-YYZ A319. Both flights on time Inflight service about the same as AC mainline Inflight entertainment not bad but content very dated. Seat comfort - B767 leg room about the same as a lot of Westjets B737 A319 leg room my wife is 5'6"" she didn't enjoy the return flight at all I"" 6'4' and scored the 18F emergency exit window (no 17F in front of you) so legroom wasn't an issue with me this time if I haven't been able to score 18F I know I would have been in for a world of pain. The seat has very little padding and the front on the seat is angled down so you feel like you could slide off the seat. As for recommending to others if you are travelling to a Sun Spot for holidays you have very little choice for a comfortable non stop flight these days on any Canadian carriers. The trend is squeezing more seats on an aircraft world-wide and passenger comfort is impacted.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","McLelland Lauryn","Canada","2014-12-18","Air Canada Rouge is a service that should be eliminated. I paid for a preferred seat on a flight from Toronto Ontario to Liberia Costa. The seat was cramped and I am average weight at 5'7"". There are only 3 sandwich offerings of which they ran out of one before the flight was a third complete. If you need to use the toilet facilities it is difficult as the carts were frequently in the aisles blocking the access to the only bathrooms at the rear of the plane. When I asked if I could use the toilet in the Premium section I was told I had to wait until the beverage service was complete in my section. When the attendant was not looking I used the Premium toilets. The fact that you must use your own devices to watch movies is the biggest money extraction ploy. There were no plugs to recharge devices. Staff were pleasant but working in difficult circumstances. Never will I use this service again.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Holm","Canada","2014-12-18","My husband I recently flew on Rouge YYC-LAS return. We were to this point both loyal AC customer and my husband is Super Elite. Air Canada Rouge is a step back air travel! The seats are cramped my husband is 5'10"" and his knees were touching the seat in front of him. And that was without them reclining! The flight was very cramped and uncomfortable. I cannot imagine a long haul flight with this airline. Well in fact we won't do it. The entertainment system is terrible a bunch of old movies I have already seen. Doesn't even come close to Air Canada's system. I will not fly Rouge again it is a discount airline that costs the same. And they just announced Air Canada is rolling out domestic Rouge flights from YYC. VERY disappointing. Guess we will be flying WestJet a lot more from now on.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","W Shevon","Singapore","2015-07-13","Usually I fly Etihad for Geneva - Chengdu route, therefore I can't help but comparing the 2 airlines. Both are national carrier of their respective countries, however, the difference is obvious. I just want to mention some main points: 1) The crews are not really warm nor patient, which happens to almost all Air China flights I have taken. I am not sure whether it's because majority of the passengers are Chinese. I am not going comment on the behavior of the passengers themselves, as a service provider, the least you have to do is smile and be courteous. On the other hand, I can't say all Etihad crews are excellent, but I have encountered some who are really sincere and hospitable. 2) The entertainment system is really outdated, the control is not sensible any more and the movies are really lame. On the contrary, Etihad has a great selection of movies and easy to use system. Besides, it has considerably provided each passenger a small pouch with an eye mask, a toothbrush with toothpaste, a pair of ear plugs plus a pair of socks. I suggest Air China to have more trainings on the attitude of their cabin crews and how to provide exceptional customer service.","A330","Solo Leisure","Economy","Geneva to Chengdu via Beijing","5.0","3.0","2.0","2.0","1.0","3.0","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","M Frothingham","United States","2015-07-07","We used this airline from Melbourne to Beijing CA166, and Beijing to Houston on CA 955. The first airplane was filthy and worn out. The second was better but the flight attendants didn't speak English and it was hard to get a smile out of them. Even customers flying in business class mentioned that the menu was bad. Overall, the menu and beverage options are very limited and the service is very poor. Our children, my husband and I went over 12 hours without a meal - all the meals offered at Air China have a spicy taste. We were expecting a fair menu for all cultures and especially a fair menu for our children. Our toddler couldn't even get a second order of apple juice because it was all gone! During our first flight with Air China from Australia to Beijing, I asked to have a replacement of food from steak to chicken, thinking it was less spicy, and I received a chicken meal prepared with extra cardamom. I asked the flight attendant about it and he said that all customers that returned their first meal get the 2nd meal with an extra spice taste! This is an absolutely ridiculous statement, and obviously the menus are customized to Chinese customers only. Very poor service, very poor menus and beverage options and very poor experience!","A330 / Boeing 777","FamilyLeisure","Economy","Melbourne to Houston via Beijing","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A Huang","Australia","2015-07-07","Flew Melbourne to Shanghai return 2 weeks ago. Cancelled one leg of the flight as I had made other arrangements and was told that I had to repurchase tickets when I arrived for my return flight. Of course this was only after spending 5 hours at the airport calling the US and Beijing office from Shanghai. Their staff in Shanghai and Beijing had no way to change tickets, nor did they take any interest into what should have been their responsibility. So after writing an email 2 weeks ago to discuss these issues, still no response. Finally ended up calling their hotline which was directed to their US office - surprise, surprise there's nothing they are willing to do to help.","","Solo Leisure","Economy","Melbourne to Shanghai via Bejing","1.0","2.0","2.0","2.0","1.0","1.0","1.0","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","John Frewen-Lord","United Kingdom","2014-07-06","Flew a short flight YYZ to YOW on 29 June in ERJ190. More room both width and legroom than on the BA 787 that I flew on from LHR. Attentive crew. Minimal snacks but then it was less than an hour. Would fly again on the 190.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","David Tebbutt","United Kingdom","2014-07-06","Very poor quality service for Canada's ""National"" carrier. My wife and I travelled economy class Heathrow-Toronto on 9/6/2014 Vancouver-Anchorage on 16/6/2014 (admittedly this route is now down-graded to their low-cistern carrier Air Canada Rouge) and finally Vancouver-Heathrow on 25/6/2014. No problem with aircraft but cabin crew appeared insufficiently trained in a number of aspects incl. seat and window-blind positions for landing. Quality of food was appalling especially the vegetarian option my wife had pre booked and which was served 20-30 minutes before main service -she had finished what little she could eat before mine had arrived! The crowning glory was the offer called ""breakfast"" served after 8 hours a 9-hour flight and consisted of a small rectangle of dry cake with tea or coffee. How have Candians allowed their nation carrier to drop standards to this degree?","","","Economy","","3.0","3.0","2.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Lockie","United States","2014-07-06","Cabin crew were ok. Ground crew were overwhelmed and just didn't care what happened. Connections agent did not use any information system to inform us that our flight in 20 minutes had already departed. In fact our connection had been delayed 45 mins giving us adequate time to get to the gate. The connections agent directed us to stand on line for flight rebooking and for hotel accommodation. After 1 hour of waiting all the Air Canada agents went home and told us to rebook ourselves. Its a long story but almost every interaction with an Air Canada representative was poor.","","","Economy","","1.0","4.0","1.0","2.0","4.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Collard","Canada","2014-07-06","Victoria to Vancouver 4 June 2014 a 20-minute flight aboard a new Dash8-Q400 connecting to Lufthansa. The Dash8 series has never been able to accommodate a full-sized carry-on bag in the passenger cabin either in the overhead bin or under the seat in front. As a solution AC has accepted full-sized carry-on bags aboard the Dash8-100 - 200 and -300 models by having passengers place their bags on a cart beside the airstairs when boarding placed them in the baggage compartment as the last bags by the compartment door and then put those bags on another cart at the foot of the airstairs for passengers to collect upon arrival. With its new Dash8-Q400s Air Canada cannot do this but it only announced that fact at the gate at Victoria telling passengers that their full-sized carry- ons would be taken only as checked baggage to their final destination. Passengers were forced to take out from their carry-ons all the items essential to keep with them during their entire trip (laptops prescription medications anything breakable or valuable). My own carry-on is only two-thirds the standard full size and (just barely) fits under the seat in front so I was able to keep it in my possession for my entire 16-hour journey. Travellers should avoid AC flights served by Dash8-Q400 aircraft unless they use smaller carry-on bags not the standard full-sized ones. (As it was a 20-minute flight it offered no food or entertainment.)","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Lawson","Canada","2014-12-18","This airline demonstrates that it is a race to the bottom. I flew from Calgary to Vancouver on a regular AC flight - fine - I had 6 inches between my knees and the seat in front. From Vancouver to San Francisco my knee was jammed into the wire support for the magazine holder attached to the seat in front. Why? This was not a leisure trip - it was business - and I booked on AC.com not Rouge.com. I could not open my laptop. I got a water about 2 hours in when we stared the descent. Air Canada did have a little Rouge Logo on next to the flight. I will be avoiding that logo in the future. The upbeat uniforms and the Fedora made me even more annoyed.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Michael Davies","United Kingdom","2014-12-18","Manchester - Toronto. This is without doubt the worst airline in the world. And its up against some pretty stiff competition such as Ryanair Air Asia and Spirit. I am now reluctant to use the brilliant main line Air Canada just in case they change the route to a Rouge. I hope the executives see the reviews - they have created a dreadful airline and I wonder how long it will be until this airline is wound up.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Bob Harrison","United States","2014-12-18","While the services associated with flying have been going downhill in the US I just can't believe the return flight I had from Phoenix to Toronto. I am 5' 11"" and I had zero leg room on my flight. There were other passengers around me who were all looking bewildered and as a group the feeling was ""really"". So after we boarded they started playing up the rental revenue pitch for iPADS and the app they have for watching on your personal device but here is a clue AC. Why not make an announcement in the terminal area before the flight so you can download the app that you need to watch on your personal device. Absolutely nothing positive about this airline. They were not less expensive and cattle are treated with more respect. I will never fly Air Canada again because of this experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","P Banker","Sweden","2015-07-04","Used a check-in machine at Stockholm Arlanda airport to get the boarding card and seat selected. Worked nicely - my earlier attempts to check in via internet failed even on several attempts. All flights on time. The seats however were very cramped, 30-31"" pitch at the most so people with long legs beware. I had a window seat and both mine and my neigbour had broken screens. The stewardess tried to restart several times without success. So a long haul flight without entertainment, I was not surprised. The meal was okay but not tasty. Same meals in both directions. Chicken or Pork. Free beer or wine (okay but not nice) was served - but only after the meals which was strange, again I was not surprised. I would only use Air China again if on a very tight budget or if I saved a lot of time.","A330","Solo Leisure","Economy","Stockholm to Shenyang via PEK","1.0","1.0","2.0","2.0","1.0","3.0","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Geneviene Giuliano","United States","2015-07-01","I traveled on 4 Air China flights, from Los Angeles to Chongqing, China via Beijing, and from Lhasa to San Francisco via Beijing. 3 of 4 flights were late 1 hr or more. On the trip from LAX, the delay caused me to miss the connecting flight. Although I was assured that a hotel had been reserved for me and I was rebooked to the next day, there was no hotel reservation upon my arrival in Beijing. I ended up in a hotel somewhere in an industrial zone. On the trip back to US, the flight was delayed over 2 hours. Upon my arrival in Beijing I was informed that the checked luggage had been taken off the plane in Lhasa. I was able to catch the connecting flight, because it was also delayed, but without luggage. I eventually arrived 3 hours late, and the luggage arrived 9 hrs later. Unfortunately, Air China is not yet ready for the big league. Although the in flight staff and service are nice, things fall apart outside the airplane. Staff do not have adequate English language skills, and system logistics and management have not yet reached an acceptable level. ","","Business","First Class","LAX to Chongqing via PEK","2.0","3.0","4.0","3.0","2.0","1.0","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Mohiuddin Mala","United States","2015-06-27","Air China delayed the flight for almost three hours without any reason! They waited for transit passengers from Chongqing or somewhere. There were no announcements or anything like that. This is unacceptable from a national carrier and a Star Alliance member! Interestingly, my seat did not recline back to the normal position. The air hostess tried her best but it did not work. Thank goodness the seat next to me was empty.","","Business","Business Class","PEK to SFO","1.0","2.0","1.0","","1.0","1.0","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Edward","Australia","2014-07-01","LHR to Toronto. Although I had originally seen a suitable flight schedule with Air Canada my travel agent organised for me to fly with Lufthansa as she said they were a more reputable airline. Turned out it was code share with Air Canada meaning no access to meal choice no seat selection and subsequently general anxiety about the booking. I got to the airport 3 hours before each time. At Heathrow I was patronised at the counter with 'everyone knows that showing up early does nothing anymore'. I was given a seat in the last row of the plane that only reclined slightly. No problem I am an experienced traveller and although I was on the way to give one of the most important presentations of my life I was able to relax and keep calm. At Toronto airport checking in for the Heathrow flight I had to queue a very long time and then was told there was no assigned seat for me. I went to Lufthansa to see if there was anything they could do for me. I asked why I could not check in online. They told me because the code was a Lufthansa code not recognised by Air Canada. They then told me that because I had bought a significantly cheaper fare (I hadn't) that I should expect to be treated like this. I did however notice that my class was Y which is usually on my boarding pass when I travel economy. Finally 30 minutes before the flight they called my name and had assigned my seat in the last row of the aircraft where I could not recline. This was the overnight flight from Toronto to Heathrow and I had to go back to work the next day. I was offered a choice of two meat based meals and had to refuse them as I am vegetarian. No seat choice no meal choice. My advice is to give code share a miss. Lufthansa and Air Canada may well be partners but when you travel Air Canada as a Lufthansa customer you are bottom rung nobody who somehow deserves to be patronised by all.","","","Economy","","5.0","4.0","4.0","4.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Stuart Reay","Australia","2014-06-30","Flew from Vancouver to Toronto in business class on a brand new 777-300. It had the brand new business class and it was excellent. Great staggered layout and single seats are amazing for sole travellers. Very comfortable in lie flat position and new duvet and pillows great quality. Excellent meal service and lovely staff. Would love to fly on this again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","John A March","Canada","2014-12-18","Having Just flown Air Canada Rouge Toronto to Dublin Ireland I would comment that the seats are much smaller than normal Air Canada flights. The seat padding is non existent there is no entertainment unless you have an apple device no other devices work and given that android is at least 1/2 of the market they should also work. Generally I will never fly Rouge or for that matter Air Canada again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Bruce","Canada","2014-12-18","Kahului Maui to Vancouver. Flight 1828 on Dec 4. We booked a regular AC flight. It was changed to Rouge. It was without a doubt the worst flight we have had and we fly quite often. The seats are hard. The seat recline is negligible. We are tall (6'4"") and it was impossible to sit with knees forward. The plane was very noisy. We had another flight booked with regular AC which was also changed to Rouge. I cancelled and received a full refund.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Martin Tong","United Kingdom","2015-06-19","First class in quiet cabin, only 2 of 8 seats occupied. Nice suite type of seat and very nice for sleeping. Give you a nice duvet, but seat does not have a mattress and seat cushions a bit worn. Food is okay, seems to be the same menu year in and year out, and Chinese options are better than the western menu that I chose. Staff were friendly enough, and reasonable language skills in speaking English. Of course not up to the levels of Singapore Airlines or Cathay Pacific, but if you can get a cheapish ticket its not bad. Inflight entertainment is terrible - very limited western choices and system very slow and not responsive.","Boeing 777-300ER","Business","First Class","Beijing to London","7.0","4.0","4.0","3.0","2.0","2.0","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","J Gallagher","United States","2015-06-12","I had 3 trips on Air China, from Beijing to Xi'an and Harbin to Beijing. Both flights were excellent, comfortable seats, good service and clean. I had 3 flights on China Eastern in the same time. By comparison Air China flights were better in every measure. They transport the first class passengers from the plane to the luggage area - this is a nice feature. The Air China lounges are far superior.","","Business","First Class","Beijing to Xi'an","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Bradley","Canada","2014-06-25","Flown Air Canada 100s of times and used to like them. Recently flew return Montreal to Edmonton. Paid for the flights because Aeroplan points are now essentially useless unless you book a year ahead. Also paid for extra legroom premium economy seats because of my height. On checking in discovered that we had been bumped to regular economy seats with my wife and I now on different rows! No advance notice from Air Canada regarding this. So I spent between takeoff and landing standing in the galley! Air Canada customer service - absolutely non-existent.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tercon Bojan","Singapore","2014-06-25","Air Canada used the CRJ705 for this quick 80 min trip from Ottawa to Halifax. And you know what? The first class configuration of 1-2 is perfect. Nearly feels like a private jet! Nearly. Was also surprised that we got full meal service. Well done AC.","","","First Class","","8.0","5.0","4.0","4.0","1.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Domenici","Canada","2014-12-18","We flew to Rome in September on AC and were booked on AC Rouge out of Venice. We assumed that Rouge was just a marketing gimmick. Were we wrong. Upon boarding the new 767 we all thought our 9 hour flight to Toronto would be relaxing. Then we got under way and the surprises kept coming. Cramped seats barely recognizable food no monitors for entertainment. The stewardesses took the brunt of criticism for AC Rouges lack of communicating that in fact ACR is actually a no frills carrier. Not cheaper but ""no frills"". Add to that $ 6.50 for a warm 4 oz. white wine and $ 10.00 for an Ipad and you get the feeling that perhaps Rouge should re-think a strategy that will cost them customers.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Peter Judd","Canada","2014-12-18","My wife and I flew to Phoenix mid November on Rouge. It was our first experience with Rouge not by choice and it will be the last. We flew about 5 hours each way sitting in very cramped conditions very little room when trying to walk down the aisle (passengers are not going to get out of that plane in an emergency situation) and a pathetic entertainment system. My wife found she could not turn the pages of her magazine as it lay on the table without hitting the seat back because it was so close to her. It was an almost impossible task to try to reach down to grab a bag under the seat. Flight crew did not address my concerns that I voiced twice assuring me they would come back that the seat if front of me was fully reclined (which isn't much with Rouge by the way) during landing giving me almost no space between me and the setback. My wife and I agree that we will make sure we do not fly Rouge again flying the competition instead.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Chris Levy","United Kingdom","2015-06-12","We flew LHR-HND via PEK, and then returned from NRT to LHR with a 72 hour transit visa stop in PEK. Despite the many negative reviews about Air China economy class, the fare was too good to travel with another airline. Overall, the experience wasn't too bad. We booked via an online travel agent, so were unable to select our seats online, but it wasn't a problem to contact the Air China customer service team and have our seat selections noted. The seat pitch was the same as most other economy class flights, although the foot rest on each seat was made for smaller people so it restricted leg room when raised. The crew didn't speak much English, but they knew enough to get by, and the in flight announcements were understandable. The inflight entertainment selection didn't have a lot of English language options, and was very limited overall when compared with airlines like Emirates. The food wasn't great, and the only wine available was a choice of red or white Great Wall Chinese wine, neither of which were nice. Overall, I'd fly Air China again if I wanted to travel to or via Beijing, but probably not again otherwise. ","","Couple Leisure","Economy","LHR-HND via PEK","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Bryam Olivera","United States","2015-06-11","The seats and leg room was serviceable. The only thing about the staff that was a concern was most of them spoke basic English. The entertainment also was very biased. For a 13 hour flight their content generally catered only to Chinese people. Luckily I spent most of that time sleeping so it didn't matter. The meal options were limited but the food wasn't bad. The only think I will warn is that if you're on a long flight and you don't like Chinese food don't take this flight because that's what you'll be served throughout the entirety of the flight. Chinese food is okay to me but it did get tiresome eating just that. Everything was clean the seats came with clean pillows and blankets and the plane was at room temperature which is always good since some planes can get cold.","","Solo Leisure","Economy","","7.0","4.0","4.0","3.0","2.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tercon Bojan","Singapore","2014-06-25","Air Canada used a small and (24yr) old A319 on this Vancouver to Ottawa route. The first class seats are wide however with not much legroom so you feel a bit squashed on this 4+ hour flight. The IFE kept breaking down so they had to reboot several times during the flight. The service though was good and they had a really great healthy breakfast option that I really enjoyed.","","","First Class","","7.0","4.0","4.0","5.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Hovland","Canada","2014-06-25","Flew to YQR on June 20 and had a great flight throughout. Declined the lunch and the flight attendant was very attentive throughout the entire flight. Too bad my return to YYZ on flt 1116 on June 23 was not the same. None of the crew bothered to introduce themselves. Declined the lunch again due to health issues and asked for a sandwich instead. Told I would have to pay the $7.00 odd for the sandwich I was brought from economy! It was almost impossible to get a top up of my wine as the crew were safely ensconced behind the tightly closed front galley curtain and could be heard giggling away like school girls (all male crew). I have usually received excellent service in J but made to pay for a chicken roll sandwich was over the top I hope this is not going to be the norm on AC otherwise Westjet here I come.","","","Business Class","","4.0","4.0","3.0","3.0","3.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Christie","Canada","2014-12-18","Aeroplan member since 1987. Went out of my way to fly AC (even if it was a few $$ more). It's now done. AC Rouge from Las Vegas to YYZ. Full disclosure we ""lucked into"" front row of economy with 35"" seat pitch so was not too bad however looking at those crammed into 29"" pitch seats made me squirm. There are plenty of other options at the same price. After 25 loyal years I will now go out of my way to avoid AC.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Davis","Canada","2014-12-18","I had my first experience on AC Rouge this week with a flight to and then return from Las Vegas. I am a very frequent flier almost exclusively with AC logging about 75 flights per year. Business class pretty much all the time because of upgrades. Wow this was an unpleasant surprise. Horrible seating-cramped with marginal width in the seat and little leg room. Old planes I guess so the lack of quality in flight entertainment (iPads with video choices matching the age of the planes). All this for the price of regular AC Business Class! I will never fly Rouge again.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R Heller","United States","2015-05-31","We flew from JFK to PEK then on to Kunming and returned from Kunming thru Bejing to Houston for our return in economy class. The planes were no less comfortable than others the entertainment options were limited with very few current movies in English. the music selections were standard. The crew were very nice but English skills were very limited. The food was awful on all segments. Almost inedible out of Beijing. Air China changed our schedule after we booked resulting in much longer layovers. Travelocity was unable to give me access to my booking on line and I was unable to contact Air China regarding seats. Will try not to use either Travelocity or Air China again.","","","Economy","","3.0","3.0","4.0","2.0","3.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","C Rocha","Brazil","2015-05-27","I took a flight from São Paulo to Madrid (headed to Beijing) during the Christmas holidays. The flight was at least an hour late and the attendants had no information it was late. The food was not very good and looked a bit old. The attendants were friendly but hard to communicate with. I think the worst part were the passengers there were families with a lot of luggage who made a lot of noise screamed from one seat to another changed seats all the time. The bathroom was beyond filthy. It's probably worth to pay a bit more on a clean flight not to have to put up with this for over ten hours.","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Pettifer Tim","Canada","2014-06-23","Air Canada - Canada's discount airline! I fly 100+ flights on Air Canada every year and have done so for 10 yrs. It's sad to see the decline of our national carrier in recent years. Operations at most US stations are now run by outsourced contractors who poorly represent the airline and generally have no interest in providing customer service. Air Canada has relocated many of its US gates from main terminals with good services and lounge options to 2nd tier facilities serving discount or charter carriers. The mainline now operates very few flights in North America subcontracting most flights to Jazz Sky Regional and now ""Rouge"". The product has become so inconsistent that unless one flies AC very regularly it would be almost impossible to now what to expect when you book a flight. Hint - avoid Rouge like the plague! To offer Rouge as a low cost / low service alternative is fine - to discontinue mainline service and replace it with Rouge is not fine! It's good to see that the airline has become profitable however if the product continues to decline and competitors continue to expand their offering and provide a viable option to Air Canada's long held virtual monopoly the profitability will be short lived.","","","Business Class","","3.0","3.0","2.0","3.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Lovenuk","Canada","2014-06-23","Travelled AC 001-002 YYZ-NRT B777-300. Two class layout with the classic pods herringbone layout. Always love these layouts. Flew round trip June 5-11. Everything was excellent. Always impressed by AC service. Went to bed as soon as we took off and opted for the dine on demand service instead of the regular meal service. Crew made sure everything stayed warm until I was ready to eat. The food was great for 35000ft up. Bar service always great never have to worry about not having anything to drink. Usual breakfast before landing was so so. Only recommendation would be to time the meals for the time of day. We landed at 5PM continental breakfast at 3pm isn't exactly exciting but its better than nothing. Crew were fantastic always attentive asking if they could you anything else. Seats super comfy. Air Canada just introduced a new duvet and pillow with the launch of the 787 and they are super comfy. All in all great product.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S David","Canada","2014-12-18","YYZ-MCO is a new low for Air Canada. This is a flight that is filled with parents and children headed to the wonderful world of Orlando and most of them have come to expect the TVs and other amenities to be a part of AC flights. That is no longer the case - no TVs no plugs and no leg room leads to a very uncomfortable flight for all. I'm a AC super elite passenger and do anything I can to avoid taking the rouge flight including driving 3 hours to Fort Lauderdale to catch the AC proper flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Fagan Greg","Canada","2014-12-18","While the service is similar to a regular Business Class flight on Air Canada the seating is in no way business or premium. The seats are narrow with limited leg room - there is no arm rest or power outlets. The large pillows you receive take up the centre seat as a business traveler if I pay more and I expect more from Air Canada.","","","Premium Economy","","5.0","1.0","4.0","4.0","2.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Christian","Germany","2015-05-22","Economy flight April 15 from Beijing to Chengdu (PEK-CTU). Flight was on time fully booked up. I was the only western guy. Chinese pax loaded with tons of bags and suitcases (never heard of checking it in?) terrible chaos to find a place for all this bags bags scattered all of the plane in the overhead compartment. No way for this on a western airline. Seat legroom very very small seating comfort not available (hard as stone). Small breakfast (some kind of filled bread roll muffin) and 2 times beverages (coffee tea water juices). Standard behavior of flight attendants. I will never fly economy on a Chinese domestic flight.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G Keith","Canada","2014-06-20","May 28 AC 854. June 5 AC 855. For many years I have preferred Air Canada for my several flights a year between Vancouver and London. After a trip on their newly configured 777-300 with 10 abreast economy seating never again regardless of price. The absolute worst seating ever encountered. There are options and I shall use them.","","","Economy","","1.0","1.0","5.0","5.0","5.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Woon Wei Seng","Singapore","2014-06-18","YYZ-NRT on 77W (2-class i.e. older) AC2 on 15 June. Return leg from earlier NRT-YYZ flight on 31 May. Again another full flight so I couldn't change my seat in the rear. Thankfully for good weather in Toronto that day the flight actually departed early and landed more than 30 minutes earlier at NRT! Staff service was pleasant. Food was again above expectations: the chicken with couscous was great! Unfortunately the plane that day was out of potable water (only bottled water) hence no hot beverages or cup noodles could be served - disappointment. Thankfully in-flight entertainment was better than on NRT-YYZ: volume or sound system was still not reliable - conversation too soft but background music too loud. But the variety of movies was good managed to catch up on old movies that I've been wanting to watch but missed. Kudos also to a particular flight attendant (should have gotten her name she was also serving us on my NRT-YYZ leg) who provided me with Tylenol for my headache when I asked her at the end of my flight. By and large a good flight besides minor quibbles. I sure hope they keep up the good work.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Clifford Lax","Canada","2014-12-10","Rouge is to be avoided whenever possible. I have travelled both in Economy and in their ""Premium Class"" which is the same economy seat with the middle seat left unsold. A few inches greater leg room but with a huge increase in price. Air Canada has made a huge miscalculation.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Mosher","Canada","2014-12-10","Toronto to Phoenix in Premium Rouge and was was very disappointed with the quality of this section. Instead of wider seats the seats are three across with middle seat blocked. I'm not impressed with the iPad entertainment system either. On other AC flights one can start watching a movie while still on the ground. In this case we were several minutes in the air before getting the iPad. The selection of movies and TV programs was poor and not to my taste at all. The staff were friendly but were absent a lot. I will avoid Air Canada Rouge in the future.","","","Premium Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Christian","Germany","2015-05-22","Economy flight April 15 from Chengdu to Beijing (CTU-PEK). Flight was on time fully booked up. I was the only western guy. Chinese pax loaded with tons of bags and suitcases (never heard of checking it in??!!) terrible chaos to find a place for all this bags bags scattered all of the plane in the overhead compartment. No way for this on a western airline. Seat legroom small seating comfort a little bit better than on the outgoing flight. Dinner was served (rice with chicken some sort of cake) and 2 times beverages (coffee tea water juices). Wasn't that bad. Standard behavior of flight attendants. Nevertheless I will never fly economy on a Chinese domestic flight again.","","","Economy","","5.0","2.0","3.0","4.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Fox","United Kingdom","2014-06-17","I flew recently from Vancouver to LHR on a new style 777-300ER. The seats are crammed in nine across in Economy with minimal legroom in a way which Mr O'Leary of Ryanair would admire. The problem is that what may work on a short European hop does not on an almost 10 hour flight and the full plane was unbearably cramped. Avoid if you can. The food was terrible the Inflight Entertainment OK and the staff who did their best in impossible conditions friendly.","","","Economy","","2.0","2.0","4.0","1.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Humphreys","Canada","2014-06-17","AC856 YYZ to LHR. June 3 2014. Seat 31K absolutely horrendous. Do not fork out extra $90 for this seat. You are on window side but there is no window. Leg room is good but the exit door bulks out in front of you. It is by the galley and the washrooms so lots of traffic. It is also narrower than normal due to tray table and TV being in the side of the seat. You definitely feel scrunched into this seat. Food was the usual awful economy stodge all carbs no fresh veg or fruit. So called continental breakfast was a slab of cake! Staff were the usual harried and not friendly bunch intent on getting everyone fed and watered in as little time as possible. I wish Virgin flew this route to allow for some competition.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R K Englehart","Canada","2014-12-10","Flew from Honolulu to Vancouver AC Rouge Nov. 29th 2014. This was a very disappointing flight for many of the following reasons. Changed our tickets from AC to AC Rouge. No leg room and we are not tall. Seats uncomfortable. I completely froze all night long. I requested a blanket and they said yes for eight dollars. No entertainment unless you pay ten dollars for an iPad unable to see the safety demo.. Unable to sleep as crew in seat behind us talked and laughed all night. We will not fly AC Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Petersen","Canada","2014-12-10","Recent flight on Air Canada rouge was terrible. The seats were so uncomfortable and narrow. The ""new"" entertainment they couldn't get working. This flight was terrible and unfortunately I have three more flights booked with them. My mother was in Premium Rouge and the seats weren't much wider and yet they charge hundreds more. My advise is don't waste your money. Pick another option any option is better than Air Canada rouge.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Egan","New Zealand","2015-05-20","PVG-FRA on A330. Flight was delayed an hour; heading to the gate it still wasn't ready for boarding in the end we left 2.5 hrs late. Seats are ostensibly lie flat but not entirely comfortable. Meals were variable: if you're not a fan of pork or seafood order a special meal. Crew tried to speak the menu options but their English language skills aren't up to the task-just give us the menu please. Since I was going to miss my connection in FRA I was asking the crew what I should do-since there was no indication that CA staff would protect us on other flight options. In the end an excellent Lufthansa service desk agent fixed the mangled booking from CA coached the CA station manager on how to reissue the ticket so she could accept my bag and give me a boarding card.","","","Business Class","","3.0","3.0","3.0","3.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Humphreys","Canada","2014-06-17","AC 849 LHR to YYZ. June 13 2014. Seat 50K. Do not pay the extra $90 for this seat. It is a terrible seat the only benefit being it has legroom. Everything else about it is uncomfortable from being scrunched into the corner to no window to tray table and TV being in the side of the seat thus narrowing it. Armrests do not lift. It is by the galley and the washrooms so lots of traffic. Staff were indifferent rushed and not overly friendly. Food was the usual economy stodge loads of carbs not much else. I had the chicken which comprised a dried out 2 inch piece of chicken instant mashed potato and 2 tiny broccoli florets so overcooked as to be almost unrecognizable. Dinner tray included a rock hard roll no butter and unidentifiable salad offering. I used to think no airline could be worse than Air Transat but have now found a worthy replacement.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Anderson","Canada","2014-06-17","I am a frequent traveller between Toronto and Orlando (at least twice a month). When Air Canada added this route to its Rouge system I knew I would have a problem. The seats in business class are terrible the food is awful and the legroom is non-existent. However the price for a business ticket remains the same! This is what happens when there is no other way to travel (business class) directly between Toronto and Orlando. The staff are helpful but they know with every flight most passengers will be disappointed. If you are trying to compete with discount airline charge discount prices. I pray that a competitor enter this route in the near future. I will move over immediately!","","","Business Class","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Longo","Canada","2014-12-10","Paid extra for premium seats which were no better than economy on a regular flight. Leg room was horrible. Service from attendants was the worse I have had on any flight ever! The worst thing of all is that now flying direct from Toronto to Vegas this is all I can get unless I take the red eye. These flights should only be flying locally and no more than 1.5 hr flights.","","","Premium Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gordon Jeffrey Parks","Canada","2014-12-10","Less for more. London(ON)-Toronto-Tampa return on Rouge. Small seats and no screens so it was impossible to see the safety demonstration. 3 cabin crew who were expected to serve close to 200 passengers. On the way down one toilet was closed and on the way back one toilet had no water for washing but the crew had thoughtfully put a few packs of handwipes in the toilet. Drinks while going up in price arrived pre-poured not cans of mix and miniatures.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Sam Petroda","United States","2015-05-18","I flew RT from LAX to Delhi with a flight change in Beijing. The food was horrible throughout. We had requested vegetarian meals and they served us a speck of what looked like boiled vegetables that came straight out of a can. The airline staff were not very helpful either. ""We only have two choices veg or non-veg"" was their answer to my complaint. A neighboring passenger had the same reaction as mine when they requested vegetarian food and like me they didn't touch the food that was served. We were starving throughout the nearly 24 hour flight time from LA to Delhi. The in-flight entertainment too left much to be desired. It was dated poor selection and you really had to struggle with the seat-consoles to get them to display what you want. Horrible experience overall but luckily they didn't lose my luggage. My first and likely the last time to fly with Air China. It's definitely worth the extra $50 or so to buy a ticket on a decent airline that flies the same route.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Derek Cathcart","Canada","2014-06-17","We flew the Dreamliner from ZUR to YYZ on June 1st. Found the environment in the new 787 to be an improvement but wonder who at AC signed off on the configuration and details. On our flight alone we had a number of ""spills"" because the earphone cords come out of the forward seatback and cross the table (in both Y and Premium Y). Then there is the issue of the controls on top of the armrest that are constantly being touched either by your arm or the person to your side. Mid section washrooms should have been back 5 or more rows to balance 'demand' front and rear. Cabin staff were well aware of this after a week of operation and blamed Boeing - not their fault as each airline does their own interior. Have been on at least 6 other 787 aircraft from other carriers (AC's first is #160 that Boeing made) and the others did not have these faux pas. AC needs to address these issues ASAP as they have nearly 40 more 787 coming! Food was the worst I have endured in the past 2-3 on any carrier.","","","Economy","","3.0","4.0","3.0","1.0","4.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Kneijber","Australia","2014-06-16","Sitting at Ottawa airport one hour after flight was meant to have left. No announcements flight information boards useless. It would be nice if someone would at least let us know what was happening. I have learnt not to expect much from Air Canada but this plummets new depths. Wouldn't mind so much if this was a budget carrier but Air Canada is not the cheapest by any means.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Kelly","Canada","2014-12-04","I couldn't care less if the flight attendants are happy or sad or dressed like an 80's boy band. I also couldn't care less about the inflight entertainment or the food they serve. However I do expect a comfortable seat. At 6'2 200 lbs I was unable to move my legs throughout the flight. My knees were firmly lodged into the seat in front of me as well as a metal armrest on the widow side. I couldn't utilize the space under the seat for extra leg room because the pitch of the seats. It was without a doubt the most uncomfortable flight I have ever had to endure. Luckily the couple in front of me (the gentleman was also jammed into his seat) looked back and we're horrified by how I was crammed into the seat and didn't recline their seat back otherwise It would have been unbearable. My flight was only 2.5 hour so I can't even fathom being on a 6 or 8 hour flight with this airline. I have always been a big fan of Air Canada but I will never I repeat never fly Rouge again even if I was given tickets.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Barre","Canada","2014-12-04","With Air Canada Rouge the travel experience has been taken to a new low. We had the unfortunate experience of flying with them to Barcelona and will never travel with them again. The planes are old. I paid extra to get an exit row and was still beyond cramped. The inflight entertainment (an extra cost requiring you rent an iPad from them) features third run movies and old television series. The food is tepid and the planes desperately needed to be cleaned. Whatever you do avoid this airline.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Patry","Canada","2015-04-30","Flew Business Class from PEK-KIX. Flight was delayed several hours because of weather. Flight crew were attentive friendly and kept us updated on the progress. Supper was excellent and consisted of three options: chicken fish or pork that was served on the ground because of the delay. The only complaint was the lack of AVOD especially on this route which is not a short flight.","","","Business Class","","7.0","4.0","5.0","5.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","W Woon","Singapore","2014-06-16","NRT-YYZ on 77W (2-class i.e. older) AC2 on 31 May. It was a full flight I wanted to change my seat from the rear but I couldn't. Thought that AC deserved a little more credit amidst all the negative reviews on Skytrax which did scare me a little. I guess in general where delays or problems don't occur AC probably performs fine. Staff service was pleasant (occasionally a little less friendly). Food was surprisingly better than I expected: food looked and tasted decent (maybe it's catering from NRT) we were rather well-fed (2 meals + instant noodles) drink runs conducted regularly. Seat comfort was alright: standard fare comparable to other airlines cant really complain especially when their new 77W product seems so much worse. Quibbles arise from the in-flight entertainment: mine worked fine but the volume or sound system was not good - volume was at maximum but sound was still terribly muffled (I could only hear half of the conversation while watching movies making movies with heavy narration un-watchable). Other quibbles include the (at least 20 minutes) delays on departure and the very shaky ride we had due to turbulence - I suspect my seated at the rear of the plane meant more shaking. Overall I guess there has to be a reason why they're a Skytrax 4-star airline and winner of Best Airline in North America for 4 years in a row? I sure hope my return journey YYZ-NRT remains like this or better.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Kowal Zdzislaw","Canada","2014-06-16","We booked our flights 7 months ahead of our trip and were rescheduled 3 times by the time we flew. Left Winnipeg late on flight AC 270 and arrived late in Toronto. Staff onboard were great and they asked everybody to wait in their seats until passengers needing to catch connecting flights were off the plane. That is exactly what happened and we and some other passengers were off the plane proceeding quickly to a gate where we were supposed to board AC 876. The connecting plane was still there yet we and some other passengers (10 in total) were not allowed to board. Sent to a customer service desk given hotel and food vouchers and told to arrange new flights ourselves! It took about an hour and half on the phone to do that.","","","Economy","","1.0","3.0","5.0","3.0","4.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Mitchell","Canada","2014-12-01","YYZ-LAS return. I have been a loyal AC customer and Super Elite. Air Canada Rouge is a step back in customer service and flight comfort. The seats are cramped and uncomfortable. A four hour flight and one cup of cold tea regular flights on AC the service is night and day. I will not fly Rouge again the price of a ticket is not a bargain. Extremely disappointing.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Sawyer","Canada","2014-12-01","YYZ-MCO return. Service and food were up to mainline AC business class standards however the seats were regular Rouge but with a much better seat pitch. Since they do not sell the middle seat I see no reason why they could not go the extra mile and have wider seats. All the privileges of AC Business class: free checked bags priority boarding Maple Leaf Lounge access priority security at MCO all made it worth the extra cost which was not too excessive. Not particularly impressed with the iPad entertainment system but it worked and there was a reasonable choice of things to watch. This is by far the only way to survive Rouge. I looked back to the cheap seats and it looked awful: an impression confirmed by some who traveled back there. Not up to AC Business Class mainly due to the poor seating but acceptable for a relatively short flight.","","","Premium Economy","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","F Bertoni","Italy","2015-04-27","Shanghai-Guangzhou on Airbus A330-300. Just an OK airline the worst Star Alliance member I have flown so far though. Flight was packed and left on-time. No entertainment for Economy passengers on this 2 hours flight. A box with a piece of bread some inedible salad and a small portion of fresh fruit salad was served. Two runs of beverages (water spirits tea coffee) is provided to passengers. Cabin crew is OK and does speak good English. Newspaper also distributed but in Chinese only. Air China/Star Alliance Gold lounge at Shanghai Hongqiao International is terrible: very small and Chinese food only is available.","","","Economy","","6.0","3.0","4.0","3.0","","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Khan","Canada","2014-06-10","I booked on Air Canada in January. They sent me a revised itinerary in March. They then sent another revised itinerary in Late April just before my flight. I checked the time and saw that the seats I had reserved and paid for were correct. I ended up being rebooked by Air Canada on Rouge. It was horrible. There was no legroom. You can't recline the seat more than an inch. There was an entertainment system that required you to have your own tablet but when you went to the app there were no first rum movies. My initial flight was on a different type of plane so my original seats didn't match up and my husband and I had someone sitting between us. When I complained to Air Canada I was told that they can bump people to a lower class ticket than you purchased and they hoped to see me soon on another Air Canada flight. They couldn't understand why having booked Air Canada I was upset being downgraded to Rouge.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Shannon","Canada","2014-06-09","My partner and I have had sporadic good/bad service with Air Canada in the past and until this year I have been fairly neutral about them. However my partners continued poor service through Air Canada for his work trips since February has made me rethink my opinion on them. He has had multiple flights with AC from Toronto to Newark Intl for work and it seems over the last 4 months the service has continued to degrade. AC has continued to overbook flights. On top of overbooking every flight seems to range between late and very late. This level of tardiness could be explained away in February as bad weather but now with not even a cloud in the sky the excuse has gone to continual maintenance issues. As I type this my partner is still sitting in his now 4 hour delay with no explanation why the crew can't seem to get the plane off the ground. I understand things happen sometimes but the way problems are handled is clearly an issue this airline needs to work on. Not all of our service has been bad but all of the recent service has been rather poor. The additional seat area with more legroom is a very nice option for customers and the little TV screens offering movies and music are also very welcome and help with longer flights. However food options are questionable and as I mentioned tardiness and rude attending staff at the terminals coupled with recent check-in issues (like not being able to print boarding passes online) really sour the service.","","","Economy","","1.0","3.0","1.0","2.0","4.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Byers Martha","Canada","2014-12-01","As a paraplegic I have no complaints about how the airline handled me. I have flown Air Canada for years and all that has come to a stop I flew AC 1891 on October 25th 2014. Tampa to Toronto. While I do not fault the airline for its taking off late (was boarded first 30 minutes late) As a result of rainy weather (I assume) we sat waiting on the runway for an hour. Once we did take off there was one food cart don't order food as I have found all the items disgusting (especially the veggie wrap). They also had one beverage cart. Food cart came first. I like to have a glass of wine or at least water while I fly. One hour and ten minutes in to the flight I was finally offered a beverage. I am 5 ft 4 and 125 pounds and I was packed in to the seat. If you are over 5 ft 9 I would not book AC rouge. There was zero entertainment on board. As I am accustomed to watching a film when I fly I did not bring reading material. No TV. No music no view nothing. Also to add insult to injury I flew AC rouge last time business class and don't bother. Seats are three across with a pillow in the middle seat. The seats are not comfortable and the price outrageous!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Grodzki","United States","2014-12-01","Flew from Vancouver to Honolulu on what I thought was Air Canada but was instead Rouge. It was the most uncomfortable flying experience I've had in years of travel on many airlines. Checking in at Vancouver International was handled by Air Canada ground staff in the usual courteous and efficient way but when boarding the aircraft I was surprised to see the flight attendants dresses in their ridiculous uniforms and hats and the drab decor of the aircraft. I squeezed into my seat and soon realized the next six hours were going to be an ordeal. Are you kidding me? I am very average slim 6 feet in height and I could not sit in my seat with my knees in front of me. The seats are hard barely recline and are immensely uncomfortable. The flight attendants were pleasant when they were around. No entertainment cramped seats beyond description made for a very long six hours. I am very disappointed to learn that Rouge is taking over all flights to Honolulu. This move by Air Canada is a terrible business decision. I will book with any other airline other than Rouge in the future. Never again Rouge!","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","G Chris","United Kingdom","2015-04-16","LHR-PEK r/t in First Class. Used miles for this trip as CA First was 75000 vs 100000 for VS Upper Class to PVG. Overall it was OK. As a Star Alliance carrier we used United First lounge at LHR T2. 777 was clean/new bed and pyjamas comfortable amenity kit akin to US carriers' international Business class. Food was pretty average (JAL economy on subsequent flight was better tasting) wine list ok but limited whisky etc. I avoided the instant coffee. Cabin nice and quiet only 4 pax in First both ways. Glad we weren't in fully-crammed Business class. Staff on LHR-PEK were decent but hard to get a smile return from PEK-LHR food was much better and FAs much friendlier. As others have noted IFE is on-demand but somewhat limited English options. I know it's Air China but they should take a page from other Asian airlines e.g. JAL who have tons of international film/TV options. First Class lounge in Beijing is pretty poor: self-serve bar but no ice or lemon etc so don't even bother trying to make a gin & tonic just pour yourself a glass of warm white Chinese wine and whimper in a corner. Beijing Capital Airport is a beautiful Norman Foster building but don't ever transit internationally in Beijing. Unlike pretty much every airport on Earth you have to go through Chinese immigration just for connecting flights (it's a separate queue but still). We had a full two hour connection and spent nearly 1h45m just waiting to get the passport stamp to then go straight back through security. Incredibly inefficient and infuriating. No special/fast track for First class and no staff seemed to care that the delays were making everyone miss their long-haul connections. On balance CA First is slightly better than BA Club but below VS Upper Class. However for 25k fewer miles than VS to Asia it felt like a fair trade. I certainly wouldn't pay cash for the privilege though.","","","First Class","","6.0","4.0","4.0","2.0","2.0","","","5.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","German Gardeazabal","Canada","2015-04-16","My experience PEK-CAN on Mar 25 in Economy: If you are in economy do not expect good seat pitch and no entertaining at all on board on a A330-300 that I'm not sure if the color is Beige or use to be white and is ageing. Bring your drinks on board because they only offer Pepsi Seven Up and Water. Do not drink the coffee its horrible. The offer me dinner that I had to leave intact because it has very bad appearance for a western guy like me. I saw everyone eating it but not me. In my opinion they are following very close to UA were economy is just a Low cost carrier offer with very bad international and domestic service. Hopefully CA will react and will improve their economy service. Dragonair Hainan Airlines and China Southern offer a much better service in Economy.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Joe Stephan","Switzerland","2014-06-08","Flew Zurich ZRH to Toronto YYZ on new 787 Dreamliner. Good air quality and I felt noticeably great after the flight. Flight arrived in Toronto 1/2 hour early. The food was nothing special for economy but what can one expect. Staff were friendlier than usual but still in their no-nonsense manner. Seats are not wide but comfortable. They have a problem with the position of the controls on the armrest just by putting your hand on the rest activates the staff call button. Was disappointed about the movie selection just a few blockbusters.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Simon Reusch","Denmark","2014-06-08","Travelled Copenhagen - Toronto on May 30 2014 and return on June 7 2014. Overall one of the best transatlantic flights I've experienced in economy class. The entertainment system is top of the class. Large clear screen and a lot of brand new movies to choose from. Of course you should bring your own favourite headset for an optimized experience. Food was excellent on the outbound flight and mediocre on the return. Seating pitch as good as it gets on economy.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Austin","Canada","2014-12-01","Air Canada Rouge is an experiment that has to go away. I flew from Toronto to Phoenix and at 5' 10"" was crammed into my seat with absolutely no leg room. The service was horrendous and many 'customers' of Air Canada were more than unhappy after the five hour flight. The wifi entertainment system complete with antiquated movies and shows was intermittent and froze at regular intervals.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Janelle Lise","Canada","2014-11-25","I have had the unfortunate experience of having no choice but to have to fly with Air Canada 'Rouge'. Trying to make a more uncomfortable way of flying just as expensive as before sound 'cool'. I am a frequent flyer with Air Canada but I am seriously considering not flying with them anymore because of these new ways of trapping us. I am supposed to be flying to Maui in January and they get you because you have no choice but to fly Rouge for the last long leg of the journey from the west coast to Hawaii. I have flown premium (which was really not premium at all from the USA with not even a meal or drinks and I have flown economy which is smarter because you don't get much difference for how much more you have to pay.","","","Premium Economy","","2.0","1.0","2.0","2.0","2.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","German Gardeazabal","Canada","2015-04-16","My return flight CAN-PEK on April 2 was in First Class (business class seats) on board of a A330-200 that in my opinion it has a much better appearance overall. Seats were flat bed with amazing great service and options of food between Western and Asian food. I had the Lamb that was quite good they had Pepsi Max (I do prefer Coke Zero) good white wine the crew was always around looking that everything was fine covering your legs with the blanket and helping to put the sleepers before taking off. The crew has very good English on First Class and they are very friendly and professional. It was a good experience.","","","First Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","L Rosenkranz","Canada","2014-06-05","I flew from YVR-HKG and return on the new 777. This is my 3rd time flying this flight on these new 777s. The only reason was to use up my upgrade points for the year and then change to a new airline. This plane is terrible as is Air Canada when it comes to pretty much every aspect (comfort service etc). I am currently in Limbo about which airline to change my loyalty to but there is nothing Air Canada can do to retain me. The prices service comfort etc is absolutely terrible compared to all the other airline choices. I have been Air Canada Elite status for years but have finally come to the point of giving it up for a new airline. I hope many do the same.","","","Business Class","","1.0","1.0","1.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","L Beeldman","Australia","2014-06-05","SYD-YVR and YYZ-SYD in May. The only reason these very long flights were bearable was the extra we paid for Exit row seats. I had read reviews about Exit row seats being reassigned but thankfully our seats were in order except they hardly reclined at all. AC probably charges the highest rate for Preferred seats than any other airline I have flown. The flight staff were mostly friendly another stroke of luck I believe. The IFE was not that good even though we had our own headphones the sound was very bad. The food served on both flights was the worst I have eaten on a flight in a very long time. Unappetising fridge cold bread rolls/wraps quite inedible. We had gone prepared fortunately took some snacks with us otherwise a 15 hour flight without eating could well have been the result. Ground staff in SYD were fine VR and YYZ not great. We had issues with carrying Duty free in our hand luggage on the YVR/YYZ sector because staff had not been advised of the change in rules. We were made to open our suitcases to try and fit the liquor in before the staff concerned realised she had made an error. I can say with all honesty I would not fly AC again. Fortunately in this part of the world we have some great carriers.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Smith","Canada","2014-11-25","This is the worst ever airline I have had the misfortune of flying. My husband didn't even have enough room to sit with his legs in the seat. He is 6'3"". Had to sit with his legs in the aisle. The seats have a slant so that you cannot sit comfortably. The seat in front of us was in our face it is so close. This flight to Europe had food that made plastic taste good. Breakfast! A joke. There is absolutely no entertainment? Well unless you wanted to rent an iPad. If I could rate less than one star I would.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Jorgenson","Canada","2014-11-20","Flight 1914/1915 Sep 2014. Air Canada rouge is the worst experience I've had on an airline. I am a loyal Air Canada customer and have been flying with ""status"" for over 12 years and just recently flew Toronto-Barcelona in their ""premium economy"". The seats are incredibly hard close together and barely recline. The service is both minimal and terrible with undertrained staff who have to read the ""directions"" out of a book when they do the announcements. They barely served the economy customers at all and spent most of their time in the front. I will choose another airline rather than fly Rouge again.","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Purr","United Kingdom","2014-06-05","I was a little concerned about flying with Air Canada after reading some of the negative reviews on here but I should never have been. I flew on flight AC851 on the 18 May 2014 and I have to say the cabin crew on this flight were absolutely great they were helpful friendly and cheerful in their work and nothing was too much trouble. They made our flight enjoyable! Food was good for an airline seat comfort was good and although there were some delays before take off this was due to Heathrow ground staff and no fault of Air Canada.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","David Carter","Canada","2014-06-02","Great word of caution. AC flight may be ""Rouged"" in whole or on connections. AC regular deserve from my experience as an Elite flyer their four stars. Notable AC improvements in customer care on-time efficiency crew attitude and wine selection in business. Rouge is another issue entirely. Take away 4 inches of seat pitch remove IFE seat back TV put you on seats that are ultra thin and hurt you take a 3 by 3 narrow seat and put a pillow in the middle seat and call it Premium. Use underpaid Disney trained staff who wear odd hats smile and try to put their best foot forward but are overwhelmed by the sheer numbers on the plane fighting for overhead bin space and how crowded and unhappy they and you have Rouge. For us it was like travelling in a nice comfy car on one leg and then being put on a cattle truck for the next and for the same price! Never been so comfortable on one or felt so tricked on the next. Maybe we should bring our own iPads and a nice folding chair? Since this was an Air Canada ticket you are forced to share it with Rouge (look on-line Rouge has either subsumed all flights on some routes or is interleaved on others). For this review all stars have been cut in half because of our Rouge experience. Mixing the two is airlines is comparing ""chalk and cheese"" and confounds the star ratings.","","","Economy","","2.0","3.0","2.0","1.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Shoshana Orner","Canada","2014-11-20","October 5 AC 1900. I was flying from Toronto to Athens and I can only eat kosher food. When I booked I made sure to tick off that I needed kosher food and I called the day before my flight to confirm. Yet when I got on the plane they had no kosher food to speak of for me. The stewardess was completely cold and didn't even attempt to make any accommodations. I was very upset because I had a 12 hour stopover in Athens with no food on top of a 10-hour flight. I was very unimpressed.","","","Economy","","1.0","4.0","1.0","1.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R McLaughlin","Canada","2014-11-20","We flew Toronto to Dublin when booking the flight it was simply Air Canada it wasn't until we were boarding we saw the air hostesses wearing those ridiculous trilby hats that I realised something wasn't quite right. Safe to say the worst flight I have been on. Very unprofessional staff the food was cold and horrible. Neither me nor my boyfriend ate it. The planes are very cramped and the seats are terribly uncomfortable. I definitely would not recommend them for a long haul flight. I paid $1200 to be squished in a seat for almost 8 hours with a rented tablet and a headphone dock that didn't work. Also when you usually travel with any airline you expect a certain level of professionalism in how the staff not only act but how they dress Air Canada Rouge staff look very scruffy. Shirts untucked unbuttoned as I said ridiculous hats just not what you would usually expect-but maybe that last part is just me!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Niskanen Paul","United States","2015-04-14","April 11 Hong Kong to San Francisco via Beijing. Good equipment good seating pretty good AVOD but mediocre service. First of all there is a woeful lack of understandable English. The inflight announcements challenge the imagination. Secondly the handsome menu suggests a pleasant dining experience that does not materialize. (On our outbound flight there were no menus so the flight attendants brought out the frozen dinners and peeled back to foil so we could guess what we were to have.) Drinks are not offered before dinner rather with dinner with no offer of a refill. Finally after the crew dispenses water for the long flight they disappear unless you press the flight attendant button. Unless the price is really right I would avoid Air China since there are so many good Asian carriers.","","","Business Class","","4.0","4.0","2.0","2.0","3.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Bigelow","Canada","2014-06-01","YVR-HKG on 777 High Density configuration. Everyone must avoid this 777! Even if this flight was a few hundred dollars less than competition (which it's not) I'd still avoid it. I am Elite Air Canada and would never fly this plane (trying to see if I can change my return flight). Seats are so cramped that it shames low-cost airlines not only you do you not have enough room but the seats are also very uncomfortable the controls are inaccessible (on the armrests) and recline is very limited. Due to extreme high density service is slow and very poor there's no duty free on a 14hr flight! There's absolutely not enough lavatories for the number of people this plane carries. From what I've heard the business class is also horrendous.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Kyle Thiel","United States","2014-05-29","Our Detroit to Toronto flight was cancelled after being delayed several hours which ensured we didn't have enough time to find another flight to make our Toronto to Munich connection despite originally having a 4.5 hour layover. Air Canada has no physical agents present at Detroit so after finally getting through to customer service we were able to rebook for the next day with an extra layover. The next day we get to Toronto to find out that they rebooked us on an overbooked flight so we actually found an Air Canada agent there to rebook us on a flight for later that night on a different airline. Coming back from Munich our flight was yet again cancelled after being delayed several hours ensuring we had no time to find a different flight. Of course there are no Air Canada agents to talk to in Munich either and the poor Lufthansa agents were terribly confused. Now I'm sitting here at the airport again wearing the same clothes because they refused to give us our checked bags back waiting for our rescheduled flight watching the agents at the gate try to figure out what to do with all of us who have boarding passes from yesterday currently saying we all need to recheck in which will no doubt delay this flight. I am baffled by the lack of communication and how unprofessional this airline is.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Cox Robert","Canada","2014-11-20","Very surprised wrote a negative review just a few months ago. Took same flight in November and it has changed very much for the better. New aircraft 767 great leg room (was my biggest beef in first review) very comfortable flight. Crew were professional plane was on time and the plane was in GREAT shape. They honoured seat selection and made check in easy. We enjoy going to Cancun a few times each winter and I am glad they changed the leg room for better.","","","Economy","","9.0","5.0","4.0","2.0","1.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Niwa Greg","Canada","2014-11-20","A319 YYC to LAS return - the most uncomfortable aircraft I have ever flown in. With my seat back upright and the person in front of me reclined it 13 inches from his seatback to my nose - you don't have to think too hard to guess what the leg room was like. It amazes me to what lengths these airlines go in cramming seats into claustrophobia situations and people just take it.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","K Patel","United Kingdom","2015-04-10","We flew from London to Beijing leaving only an hour in between to catch the next flight from Beijing to Macau. The computers were down and I was unable to check in online several times. At Heathrow a glitch in the system meant that our luggage could not go to Macau but we had to pick up our bags at Beijing and check in again to resume our journey. As predicted our luggage was not on the carousel. We went to Lost and Found where several staff just stand and chat. With less than 30 minutes to board our flight we were still without bags. Thankfully the lady at check-in (who did speak English and showed compassion) organised our connection located our luggage and had it transferred. On the return journey a week later the flight was delayed which meant that we did miss our plane to London. Air China organised an overnight stay. At Beijing airport we got to the check in desk to collect boarding passes. One would imagine that the person manning the London flights would have some command of the English language. This person did not speak nor comprehend a word of English. Both times we did not receive our requested vegetarian meals and were abruptly given bread rolls as a substitute. The seats are cramped and offer little leg room in economy class. The meals are unimaginative. The only good thing I can say is that soft drinks were available on request. The air hostesses are robotic unfriendly and lack customer service skills. I will never travel with this airline again and I would advise anybody else to do the same.","","","Economy","","1.0","2.0","3.0","2.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mark Bourck","Canada","2014-05-29","Flew on flight AC 420 to Montreal and AC423 return to Toronto. Customer service is non-existent. Needed help finding jacket left at departure gate even though the gate is directly beside customer service Air Canada employees disregarded the request. Flight return was late 50 min. Sat in plane with no explanation just directed not to use electronic devices or inflight entertainment. Could not even use bathroom or get water?","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","MacMillan David","United Kingdom","2014-05-29","London to Montreal on Air Canada's new high density 452 seat 777-300ER. Check in was quick and boarding was a bit chaotic give huge number of passengers waiting in relatively small gate but priority boarding for business class was OK. Business class seating is new 4 and 6 across in alternating rows. Some seats much better than others so one has to choose carefully. Mine wasn't great with thin armrest on aisle side and was constantly bumped by crew and passengers. Overall business class ambience not great and the cabin felt very cramped given relatively high density of seating. Very large TV screens and good sound reduction earphones. Seats not as good as LH UA BA or pods on AC's older 777's and 767's. Service good by professional crew. Food and wine OK and decent portions and frequent drink rounds. Arrival in Montreal efficient and relatively quick baggage claim. Overall not as good as recent UA and LH transatlantic flights but generally OK.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Nott Sonya","Canada","2014-11-20","My husband is just over 6 feet tall. Not abnormally tall for a man. He had the centre seat in economy and he was not able to sit with his knees in front of his body. I can't believe that air travel has stooped to such an amazing low. We flew home from San Francisco - not even a candy to pass around the cabin. Pretty sad and cheap. The staff while pleasant enough couldn't rattle off the safety spiel fast enough. I really do despair at how low air travel has fallen. Maybe the price does need to go up because this competitive cheap pricing just makes me want to spend any vacation I have at home.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Laarni Hall","Canada","2014-11-20","By far the most uncomfortable flight I've experienced! Flew to Phoenix and back on same plane last week. Not much leg room. Tough to get out. Didn't recline seat because it will give rear passenger even less space. Felt bad for people above 5' and people with disabilities. Entertainment not worth it. Movies were outdated. Won't fly Air Canada if this is their new way of flying. Will go for West Jet!","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","P Page","Australia","2015-03-23","I flew from Shanghai Pudong to Melbourne. The food served was the smallest portion I have seen on a plane totally inadequate for this kind of flight. I visited the toilets 3 hours into the flight and it was disgusting to say the least. I reported the state of the toilet to the hostess and she shrugged her shoulders and said they would clean it in Melbourne. I had to ask for a cup of water on 4 occasion to get it and then it was almost thrown at me when after 2 hours it finally arrived. The staff were rude to say least never again!","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","I Lancaster","United Kingdom","2015-03-19","LHR-PEK-Tokyo RT in Business. One-word comment: Impressed. More: A330 on the long legs; 777 to Narita then A321 from Haneda to PEK. All flights on time; all aircraft clean and comfortable. A330 lie-flat seat up there in the business comfort stakes. Not Emirates but better than BA. Food acceptable if (for a westerner) a little idiosyncratic in the order of service. Decent wines - no whisky onboard the return from PEK to LHR. Instant coffee! IFE is probably good if you're Chinese! Very limited choice for English speaker.","","","Business Class","","7.0","4.0","3.0","3.0","2.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Alan Krawec","Canada","2014-05-26","NRT-YYZ in Boeing 777-300ER. IFE feeling old. Needed a full-plane re-boot in order for it to work although some units still failed to work. Friendly service. Decent food although portions were small. Seat was okay.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ed Diesner","Canada","2014-05-25","AC085 Tel Aviv to Toronto on May 22nd. Plane arrived 20 mins late and was the same leaving. The food was acceptable the flight crew were good and friendly. The entertainment was good and it was a smooth flight arriving 30 mins late. The old 767's are looking a little tired and ready for replacement.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jon Walker","Canada","2014-11-17","Very disappointed with Air Canada Rouge. I thought that after reading the negative reviews online before our travels it would surely not be that bad but alas our experience was as disappointing as the many previous reviews. If you are hoping that Rouge will 'get you into the mood' for your vacation then you should seriously think about choosing a different carrier. Flew YYZ to LAS on Nov 6th 2014 on a 767. Nothing has been updated on this aircraft except for the new thinner seats. Leg space is inadequate. The carpet looked like it had not been cleaned. Reading lights did not work and after asking two crew members why not the response was 'not sure'. The poor people in the rows ahead reading lights stayed on the entire flight and could not be turned off. Inflight movie and TV selection is very poor and only available on your mobile device otherwise $10 to rent an iPad. Being a proud Canadian this is not an airline that makes me proud at all. A Star Alliance member offering this product really? You can do better. I will certainly not book on Air Canada Rouge again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jo-Anne Gagner","Canada","2014-11-17","Paid for first class but we just had an empty seat between my husband and I. We feel like we were mislead and very dissatisfied with the quality of the service. Letting me use an ipad for a few hours was not worth the extra hundred's of dollars.","","","Premium Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","H Vuong","Vietnam","2015-03-19","Flew long-haul SGN-PEK-LAX. Services were adequate considering the prices I paid. Leg room was better on 737-800 (SGN-PEK) compared with 737-700 (which I flew in 2007 SGN-PEK-SGN). Food portion was a bit small. Drinks service was good. Connecting at PEK took time. They should have opened one or two more counters. Two hours were just right enough to complete the transfer formality. Seat pitch on their 777-300ER was decent could stretch and sleep well. Food portions were small and a bit salty (for me). Drinks services were good during the course of the flights; we could also ""help ourselves"" at the galley. Overall you get what you pay for. A lot of people comparing CA with some other airlines but they forget how much they pay for each of the airline they mention.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ed Diesner","Canada","2014-05-25","Toronto to Victoria on 22nd May. Flight left on time had a problem with the in flight entertainment system but not a big issue. Arrived on time and the cabin crew were extremely friendly. A pleasant flight on an Airbus 320.","","","Economy","","9.0","3.0","4.0","4.0","2.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Lamoureux","Canada","2014-05-21","We have flying Ottawa to Calgary for the past 2 years. I have always been able to book my seats in advance cost free. Now we have to pay $31 per seat to do this. We are retired grandparents and we save to be able to go and visit our grandchildren as they are very young. This is another financial burden making it more and more difficult to visit family. Greed is so ugly.","","","Economy","","5.0","3.0","3.0","1.0","4.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Trites","Canada","2014-11-17","The worst long distance flight I have experienced - Toronto to Venice (flew Air Canada from Vancouver to Toronto). The trip from Toronto could not have been more unpleasant from staff to seating entertainment and meals. Unable to see steward giving safety information (no video equipment). Dinner was delivered consisting of pasta which had freezer burn with a tough and flavourless beef stew on top. No choices. Drinks were not offered. Managed to get some water. Breakfast was 1/2 piece of banana loaf. Coffee came in tiny cups - no refills ever offered even after request. Seats cramped - no personal control of air conditioning etc. Very cold in our section. If I had wanted to watch anything I would have had to rent an I-pad for $10 since I do not own one. Crew seemed to do a required task and then totally disappear. They were not in any way gracious or helpful. My carry on was specifically purchased to meet all the restrictions of this flight but could not fit either under the seat or in the overhead bin. I could have done this flight on another airline and wish to heaven I had - the cost would have been the same or at most only very little more. Never again! I have tried over the years to be a supporter of Air Canada and although I have had some flights which were less than advertised this one was unbelievably awful and Air Canada does not deserve any kudos for their 'discount' (not) airline!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Gallagher","Ireland","2014-11-12","Dublin to Toronto return. Okay the seats aren't the most comfortable in the world too thin and seem to lean slightly too far forward but otherwise I had no issues and my back survived both ways. There is less space overall on the plane compared to other transatlantic flights but I was still able to get up and walk around. I was aware before hand that you needed an iPad to watch the inflight entertainment so I had books etc with me instead. The food is the best airline food I've had on any flight. The staff were pleasant and polite and in dealing with one passenger with special needs on the return flight were the best I've seen on any airline. I would fly with them again. In addition unlike certain airlines - the staff were up and down the aisles frequently with extra water for passengers.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","D Field","Canada","2015-03-18","I have been doing a lot of travel with this airline in 2013/14 and now 15 within Asia between Beijing Ulaanbaatar Singapore Bangkok and Ho Chi Min. My experience has been very positive. Lots of room planes in good condition friendly staff. Their Economy Class is one of the best. I have used this airline for international trips between Beijing Vancouver and San Francisco in all classes. A totally different experience.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","K Wheatley","Canada","2015-03-17","I flew from PEK-YVR with Air China on CA 0991. This flight was part of an Aeroplan points redemption ticket. I can say that the quality of the airline compared to other Star Alliance members is very poor (comparing staff food seat comfort and entertainment). When I got on the flight I found a plastic knife in my seat left over from the previous flight. This was fine and I started to settle in for the flight. After the safety video and taxiing we were informed there was an issue with the plane. We stayed on the tarmac for around an hour then we all gathered our things and were bussed back to the terminal. Once there there was very little communication. Eventually our flight did go around 6 hours later. My major points with the airline: Very few staff members spoke English and those who did had communication level. Staff members also gave conflicting information about the delayed flight and were unable to answer most questions in English. All major communications were given in English but it was broken and often very confusing. Inflight the staff were not very friendly would barely make eye contact. Inflight meals were poor. The second meal they gave two options I chose the chicken option and it turned out to be the exact same meal they had served earlier. Inflight video quality is poor and screens cannot be dimmed which makes watching movies overnight very hard on the eyes. I would not recommend travelling with this airline.","","","Economy","","3.0","3.0","1.0","1.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Jensen","Canada","2014-05-17","Toronto-DC-Toronto in mid-May and paid the $25 per bag fee for checked baggage. Too many ""economy-minded"" passengers didn't want to pay this reasonable fee so opted to bring over-stuffed bags onto the flight as ""carry-on""s. One woman with such a bag PLUS a large backpack so large it could not fit under the seat. These people were not directed by AC staff to check their bags the consequence being that there was insufficient in-cabin overhead bin space causing a delay in boarding of over 20 minutes. This caused us to queue on the runway for over half an hour waiting for clearance from air traffic control. The result - we left DC around the time we were supposed to land in Toronto. Contacted AC regarding this irritation and received an email that the wait-time for a response is twenty working days (yes that's a month!) If I phone to make a complaint the wait-time in the phone queue is anywhere from 35-55 minutes. This was my second AC flight and the second time I was delayed by inefficient staff. My Aeroplan miles are going to a charity and I'm slicing up the card.","","","Economy","","1.0","4.0","1.0","3.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Ross","Australia","2014-05-17","HKG-YVR Boeing 777-300 New configuration. A nightmare that even embarrasses the flight crew to apologise for it. I am a 100K Aeroplan member and this dreadful experience led me to avoid Air Canada since. With other airlines upgrading their already superior products one is left to wonder why Air Canada has chosen to downgrade theirs. I can only imagine the plight in economy where an extra seat has been jammed into each row. On a positive note I have discovered the advantages offered by the competition - of which there is plenty. There may be a short term increase in yields as passengers are crammed into airplanes but the damage to long standing customer loyalty will sadly endure.","","","Business Class","","8.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Paquette","Canada","2014-11-12","Hands down the worst airline I've ever flown on. I spent $1000 (hardly low cost) to fly one way from Las Vegas to Toronto and even at 5'8 this is beyond uncomfortable I felt like the person in front of me was sitting on my lap and I could not even open my computer on the table. The service is similar to going into a restaurant where they are on day one of training. As a Super Elite member I truly hope Air Canada rethinks this strategy or they are certain to lose business travellers. I hear they are going to Vancouver/Calgary now as well I am not sure how those are vacation destinations.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Trent Colette","Canada","2014-11-12","I flew from Montreal to Barcelona on October 8. The seats were so uncomfortable. Not having a screen is really unpleasant since the space is so limited that even holding an iPad becomes difficult. The hot meal was quite good although it is really trimmed down to the bare essentials. Cheap cellophane wrapped piece of cake that is meant to be breakfast! Were is the juice? The yogurt? The fruit? Really pitiful. I will not fly Rouge again if I can help it.","","","Economy","","2.0","1.0","4.0","3.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Thierry Decae","United Kingdom","2015-03-04","Was flying to Hangzhou via Frankfurt and Beijing. Almost impossible to make the connecting flights my luggage arrived half a day later etc. On the return leg was served food of really cheap quality main meal being a cheap hotdog sausage in some terrible bread (I'm usually not difficult with food but this was terrible). Breakfast was horrible. My seat was dirty there was some food from the last passenger left on my seat on both flights. I got conned into booking with them as they are part of Star Alliance but this is complete tosh. The reality is they are worse than a budget airline.","","","Economy","","","1.0","2.0","1.0","3.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Brar Sukhi","Canada","2015-01-28","Beijing to Delhi Dec 27 flight CA 0947 was cancelled and rescheduled and coming back from Delhi to Beijing flight CA 0948 on Jan 20 was cancelled for 10 hours and CA 0991 from Beijing to YVR on Jan 20 was cancelled for over 40 hours. My flight was cancelled and re scheduled going and coming back it was delayed in Beijing for 12 hours going to my destination. Coming back it was delayed in Delhi for 10 hours with no explanation. The result of this delay was to spend another 48 hours in Beijing. Staff spoke no English to communicate. this was the worst service I received in my life. Apparently this happens often with this airline. To my knowledge they left some passengers behind who had the same delays as me not sure when they will reach their destination. Please do not use Air China if you don't want to ruin your trip.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Ross","Canada","2014-05-15","YYZ-YVR-YYZ this past week enjoyable flights both ways. I am finding myself flying a lot on the 777. The leg room on this plane is great. On my return flight yesterday the airline had to make a last minute aircraft change and we flew home on the 767. This change was handled in a very professional manner. The counter employees were quick to re-assign seats and tried their best to accommodate every ones request. I have flown Air Canada twice in the last 2 months and have had an enjoyable experience both times. People need to realize that we are no longer in the Wardair days and that Air Canada is doing the best they can.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Graupe","Canada","2014-05-15","YYC-FRA and back on the two-class 9-abreast 777-300ER. The seat was as comfortable as I've ever had in economy with sufficient legroom for me even in a standard row. Service was hit-or-miss. On the way over we had a very friendly cheerful crew but on the way back the flight attendants were very snappy and unbelievably inconsiderate to passengers that didn't speak English or French. The food was mediocre compared to the meals I got on the connecting FRA-MAD leg on Lufthansa which is sort of disappointing for a 9-hour flight versus a 2 hour flight. The selection of wine was worse than Iberia Regional offered on MAD-GRX no less. It's not a huge deal to me I didn't expect to eat and drink like a king but when you look at what other airlines are offering I can't help but feel embarrassed for my national airline. The IFE system was decent with a good variety of TV shows and movies. Unfortunately the in-flight map didn't work on the return segment but that's a very minor complaint. Overall I was fairly pleased with the experience compared to my previous experience with Air Canada within North America.","","","Economy","","8.0","4.0","2.0","2.0","4.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Mannila","Canada","2014-11-12","YEG-BCN. Return flight late - 8 hours. Service poor - lack of professionalism no attention to detail. International flight and I had to pay for wine with a poor dinner. Poor selection of entertainment and tiny seats.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Berliner","Canada","2014-11-11","Toronto to Athens in July 2014. Narrow  hard and uncomfortable seats. Only older movies available on the in flight entertainment system using your own ipad. Cost of flight was comparable to going Air Canada and Lufthansa or Aegean with a connection so Rouge is definitely not a low cost airline. Not sure what AC's strategy is .Only benefit was that it was a direct flight rather than having to connect. Would not fly Rouge again other than perhaps on a 3 hour flight to Florida. Never again on a long haul flight.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A Chung","United States","2015-01-21","SYD-PEK in First Class on B777. New First Class hard product looks great is functional roomy and comfy. Inflight entertainment very Chinese focused slow and very poor International movie/TV selection. Screen size large but low in resolution for a new product. Food and Beverage service Premium Economy standard at best. After 1 hour into the flight the staff ran out of Champagne which is ridiculous with only 6 people in First class of which only 2 (including me) had a glass of Champagne. Service was friendly and tried but obvious standards are lacking displaying lack of training or procedures. In short: Hard product can compete with the best but service is not international First class standard at all.","","","First Class","","4.0","4.0","3.0","2.0","1.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","K H Cox","United Kingdom","2015-01-19","LHR-PEK 2 day stop over PEK-REP and REP-PEK-LHR on the return. Easy to check in at all times and points in my journey. Easy international transfer at PEK on the way back people jump the queue but that happens whichever airline - that's the airports fault. Faultless flights really. The staff aren't overly friendly but then I refuse to fly BA because of their staff. The food was a bit grim but find me an airline where it isn't. The inflight entertainment on the PEK-LHR route was ok (there was no entertainment on the PEK-REP section). The only thing that really annoyed me is that you can't have your phone on even in airplane mode. This seems a little old fashioned. I paid less than £600 for my flights so I'm not complaining. Get what you pay for.","","","Economy","","5.0","4.0","3.0","2.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","David Butcher","Canada","2014-05-13","Flew YVR-MUC on LH and LHR-YVR on AC in May 2014. Have flown BA long haul many times in last year mainly on old 747s. For a while AC had really improved their product making it better than BA. Not any more. The new AC high density 777-300 on the YVR-LHR route is awful In business the Pods are gone. The seat pitch is much reduced. The seat is poorly constructed and difficult to change position. The table is bizarre - spring loaded and very difficult to put back. The lie flat is not comfortable and has no privacy. You have to climb over the aisle passenger to get out. This is a serious serious downgrade and I cant see how they can compete against CX on the HKG route or BA to LHR. In economy its 3-4-3 which looked awful. Premium economy is 2-4-2. the centre rows look very cramped. I should add that the lounge at LHR is the SAS lounge which has very limited range of food/drinks. The staff however were very professional. Overall the experience was much poorer than LH's new business class on the A330. I wont use this plane again by choice. I'll be on BA or VS to LHR.","","","Business Class","","3.0","1.0","3.0","2.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","E Gergolas","Canada","2014-05-11","Quickly loosing respect for this airline who seem to find or create loopholes to punish passengers for any kind of loyalty. I have status (Star Alliance Gold) and have issues every time I fly - from check-in staff being rude and to lying about seat availability for windows / exit rows on flights that have empty seats in both categories when you actually squeeze into your assigned middle seat and the limits for when food is free / paid for never seems to include delays on the tarmac - even when they are 5-6 hours long. They changed the rules last year to achieve status and after it was achieved... they changed the rules and benefits again so upgrades that were free in January cost $1000 for Europe flights in February - it's like they have no respect for passengers.","","","Economy","","3.0","2.0","1.0","2.0","4.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Marian Wadhams","Canada","2014-11-11","Oct 19 - Toronto-Dublin Flight 1908. Oct 31 - Dublin-Toronto - Flight 1909. Outbound flight was not very pleasant staff didn't seem to care. Food was terrible. Terminal One not user-friendly i.e. very little staff presence to assist with machines and gate direction. Was sent all around the terminal to another security checkpoint - by most unfriendly personnel who were quite impatient. Shops are very high end and expensive. Range from a glorified newsagent to Gucci and Victoria Secret shops. Other terminals have good quality T-shirts sweat shirts souvenirs etc. at reasonable prices. I paid $15 for a small glass of wine. Absolutely ridiculous! Inbound flight was entirely different. Staff was very friendly helpful and cheerful. Food wasn't too bad - but not the greatest. Noticed flight attendants were more on the ball and seemed to enjoy their work. An opportunity for In Flight Duty Free Shopping would have been nice.","","","Economy","","6.0","2.0","3.0","2.0","1.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Athar Afzal","Canada","2014-11-06","First time on AC Rouge on March 2014. At check-in the kiosk wasn't working when I placed my CC in for the extra bag had to queue which had only 1 agent for everybody - later I found out the kiosks weren't working for anybody. At check-in the agent told me I have a standby boarding pass and the 'SSSS' on it means that I had been randomly selected for extra scrutiny. At the gate the agent called me up and gave me a seat and I asked may I have another she ignored the inquiry and said that's the only one and walked away rudely. My seat in the last row didn't recline. Entertainment system does not with android devices. During the drinks service due to turbulence they stopped serving at the last 5-6 rows and didn't bother to come back when it stopped. I asked for coffee which was served cold. In short I'm not quite sure what the purpose of AC Rouge is - to offer lower fares? The amount we paid for the ticket and the high cost to change - what value are we getting?","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Y Dale","Australia","2015-01-19","Flew SYD-PEK-LHR 25/12/2014 and returned LHR-PEK-SYD 15/1/2015. Great flights comfortable seats pleasant staff and ample enjoyable meals. I happened upon cheap flights for the festive period so was not expecting too much especially after reading negative reviews. How wrong I was to presume. The return flight was much fuller than the outward flight however on both legs boarding and feedings were performed with a minimum of fuss. Longest wait was for an over packed young couple at Heathrow followed by a wait time for take off at Beijing. Hardly anything to complain about. Will most definitely be recommending to friends and looking at their website for flights in future. Breaking the Sydney to London journey at Beijing is just about 1/2 way - a great plan.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Helen Hirvasoja","Canada","2014-05-08","April 29 2014 AC 8534 Thunder Bay to Toronto. AC 610 Toronto to Halifax May 2 2014. AC 619 Halifax to Toronto. AC 8545 Toronto to Thunder. I just had the most miserable trip to Halifax from Thunder Bay with Air Canada. I flew from Thunder Bay to Toronto in the most uncomfortable seats imaginable in the back row while the plane was full with Air Canada staff flying in their aisle seats. In Toronto apparently paying for your seat is not enough. I did not have a pre-booked seat so that meant I was a second class citizen due no courtesy or respect from the Air Canada ticket attendant who didn't even want to speak to me until everyone else was on the plane. While I flew in a seat marked ""Crew"" in the back of the plane in the middle seat again the flight was full of Air Canada staff. I have flown my last flight with them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P McDonnell","United States","2014-05-07","ZRH-YYZ on an A330. Pros: Seat was very comfortable in terms of cushion width and leg room (though I understand the seats tend to be a bit larger on the A330 than other AC aircraft). Flight was on time aircraft was clean FAs were friendly enough. Cons: Food was downright awful - main meal was very dry pasta with red sauce snack before landing was a completely flavorless chicken wrap. IFE had decent selection but played a 2-minute run of advertisements before playing each selection. Comes across as very tacky. Overall a fairly average long-haul economy flight.","","","Economy","","7.0","5.0","5.0","2.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jacquie Wilson","Canada","2014-11-06","Toronto to Phoenix flight on Rouge. Nice staff but rotten plane. Made my way to my aisle seat and found the middle seat was taken a very big man. He had the arm rest up because he had trouble sitting in the seat. I asked politely to put the arm rest down. He spilled over the arm rest into my seat. I could see he was very uncomfortable and now I was uncomfortable as I only had half my seat and leg room. Requested another seat with attendant but no other seats available. What a long 5 hours. What is Air Canada doing with these Rouge planes. Entertainment on iPads is terrible. Where did all the new movies go?","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Turpin","Canada","2014-11-05","Very disappointed Air Canada rouge. No entertainment systems! Surprised we had to provide our own iPads but really no big deal. Selection of movies to watch is poor. Such cramped leg room for economy passengers I'm only 5'10 and couldn't sit far enough back in seat without knees digging in to seat in front of me couldn't wait to land so I could stand up. Most uncomfortable flight ever. Some complimentary drinks but no free snack either.","","","Economy","","4.0","1.0","4.0","3.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","M Jeannie","Canada","2015-01-14","Flew YEG-YVR-PEK-BKK return. Flight from YEG-YVR return was on Air Canada. Travel from YVR-BKK return was on Air China. Seats for YVR-PEK return was selected at booking time however when confirming flight info of trip at later date no seats assigned as there was a change in aircraft - this resulted in having seats in less desirable area of the aircraft. Confirmation was obtained regarding return flight info for departure time and seat assignment. The outgoing flight to Bangkok was on schedule. In cabin service was fair - they did not go out of their way to offer water or snacks on a 13+ hour flight - passengers had to serve themselves the majority of the time. Meals offered were edible. Return flight from Bangkok was a complete nightmare. Arrived at Bangkok airport at 4am for a 6.10 am scheduled flight to Beijing - no listing of flight - it took over an hour to find someone who eventually advised us that the flight had been rescheduled to 1.50 am that morning and that we missed our flight. Advised that we would have to deal with Air China rep who will show up around 11.45 am to check in passengers for a 2.20 pm flight. Attempts were made to make contact with Air China in North America and Beijing - no success 7+ hours later the ticket wicket opens however no Air China rep shows up until numerous requests were made. Another hour goes by before boarding passes are issued for BKK-PEK. Required to fly standby for the remainder of the trip which resulted in an overnight stay in Beijing. Attempt to obtain boarding passes for PEK-PVR and was advised we missed our flight>had to explain the whole scenario again - after 45 min boarding passes were issued and advised we have no seats from YVR-YEG and will probably have to overnight again. Client service provided in YVR was excellent ticket agent met us at the gate upon arrival and ushered us through customs and to the Air Canada kiosk for the issuance of the final boarding pass to YEG. I will definitely not fly with Air China again It is not worth the frustration I had to encounter trying to rectify a situation that resulted from them changing departure time without advising their clients. Spend the extra money and fly with a better airline.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","S Cynk","United Kingdom","2015-01-14","I recently travelled with Air China over the Christmas period from London Heathrow to Sydney via Beijing and back again a couple of weeks later. The flights were around £600 cheaper than I could find with any other airline so I took a chance with them. I couldn't seem to check-in online prior to my flight but check-in at the airport and boarding all went smoothly. The planes were clean and comfortable enough and the flight attendants regularly offered drinks including beer and wine. Although there was not a huge range there were a few decent films and TV shows to choose from for the in-flight entertainment. I had downloaded plenty of programmes to watch on my iPad anyway and I'm pleased I did. The flight attendants were polite and helpful. There was a bit of a language barrier but their English was good enough to get by without much difficulty. The food was a bit hit and miss (some of it I couldn't eat and I'm not usually a fussy eater) so I'd suggest taking some snacks. Overall though I was very happy considering the cost of the flights and would definitely travel with Air China again if I was making a similar trip.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Amaladoss","United Kingdom","2014-05-07","YYZ-LHR was rebooked by BA on to this flight as their flight was cancelled due to a bird strike. Check-in very straightforward. Used the Maple Leaf lounge in Terminal 1 close to the E gates. Spacious comfortable lounge but no hot options for breakfast apart from a very sticky oatmeal porridge. Flight was on a B767 with a herring bone 1-1-1 configuration. It felt both spacious and private. The crew were engaging and very friendly and nothing was too much trouble. The breakfast omelette was rather nice. IFE of a good quality but using the headphones was fiddly because you had to put on the sponge ear covers yourself! Seats are lie flat and quite comfortable-managed a nap of a couple of hours. The serving of lunch was delayed by some turbulence over the Atlantic. The Captain was very reassuring especially as he asked the FAs to be seated as well for about 30 mins. Good choice of champagne and 2 whites and 3 reds. There was a choice of 3 mains-all looked tasty. Arrival was shambolic because of the immigration computer glitch-baggage was waiting when I got to the carousel. Generally very impressed with my first experience of AC Executive Class.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Lynch","Canada","2014-05-06","We took two fights one from Calgary to Frankfurt and one from Heathrow back to Calgary. Both flights were fantastic. Staff at check-in and onboard were friendly and courteous. We had many choices for meals black cod and a fatty cut of lamb were not prepared to our taste. The beef and the pasta were much tastier dishes. Thankfully fresh salad/balsamic dressing has been part of the business meal for a few years. Tasty desserts/cheese plates ensure that no one will starve. The pods are a comfortable way to travel and we always manage to have 4-5 hours of sleep. There's ample storage for shoes iPads etc plus a big bin overhead. There was a large selection of old and new movies to watch. The kit with travel amenities is fantastic on the way to Europe but of poor quality on the way back.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","May Wesley","Canada","2014-11-05","I am a larger than average man. The seats on my flight were completely inadequate. The flight from YYZ to PHX is 4.30 long. Installing the same seats as economy and blocking one off does allow for the ergonomic support I require. Surprised upon boarding and very upset with the experience. I hope the larger seats will come back. Hope changes on this route are forthcoming or I will look for other alternatives.","","","Premium Economy","","2.0","1.0","5.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Deilecx","Canada","2014-11-05","I have been flying rouge pretty much every week from YVR to SFO. Fares have been ridiculously high (more then 550$ each way for a 2 hour flight). Thus this is not a low cost carrier but they still want to provide a LCC service and discomfort. The only thing saving this airline is the crew. They are usually friendly. Seats are extremely close to each other to the point that most people can't fit (I am pretty slim and only 5'10""). In addition rouge plus is not worth the extra money (no AVOD and normal economy class seat).","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","G Suri","United States","2015-01-14","We went from San Francisco to Beijing to Delhi and back. On the way in to Delhi our flight was cancelled due to bad weather (at least that was the explanation). No one told us what was going on - they refused to even tell us basic information about where we might be spending the night. Airport staff were rude and unhelpful. The same story was repeated on our way back. The flight out of Delhi was cancelled. At Delhi they told us it was because of bad weather in Beijing and in Beijing they told us it was because of bad weather in Delhi. Once again they did not communicate at all. They did not tell us when we might be flying out they did not tell us where our bags were. It was as if they were trying to be opaque and unhelpful. We will never take Air China again.","","","Business Class","","1.0","4.0","1.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J De Boer","Australia","2014-05-05","Flew SYD-YVR business class on 777-200. The seat configuration is not great for couples my husband and I sat in the middle two seats and were divided by a partition and the angle of the seats meant that to speak to each other we both had to turn sideways and backwards. I could eyeball the person across the aisle more easily but the distance was such you couldn't have a quiet conversation thus still not satisfactory when traveling with someone. Not a lot of room to place personal items in easy reach during the flight. Service was excellent there was plenty of courteous and helpful staff. Food was nice 4 choices of main course I enjoyed my fish also the entree prawn salad. I have to agree with previous reviewer the head phones disposable foam ear pieces were very tricky to stretch over the phones easily torn and easily lost when taking the head phones off. Flat bed was good but I didn't sleep well sinuses didn't cope well with the aircon. Would use Air Canada again.","","","Business Class","","5.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Gordon Nettleton","Canada","2014-05-03","This concerns Air Canada's Business Class Service on its international flights. Air Canada has introduced its new seat configurations on its 777 aircrafts. It is a marked change from the ""pods"" that it uses on its 767s. Regrettably the new configurations are horrible. My complaints are not so much about having to sit side by side someone in the rows but rather its the amenities and the way in which the seats work altogether. The flat bed seats are most uncomfortable. The seats do not accommodate one from moving their feet because once the bed is flat your feet go into an area that does not allow for any movement. You must physically remove one foot at a time to adjust your resting position. Headphones in business class are awful. They provide ear bud style head sets but they are cheap and sound quality is awful. You can request an over the ear headphone which they have on board but do not offer unless asked. Sound quality is better but when they deliver the units to you there are sponge coverings that must be affixed over each ear speaker. This task is incredibly difficult! The sponge coverings do not fit well over the oval speakers and the sponge has a tendency to rip! The controls for the seats are located in two locations - one on the table that is used to rest your arms. This of course means unintentional adjustments are made to your seat settings when your arms rest on the controls. The second set of controls are not easy to find at first and are only usable when the seat is in a flat bed mode. I also had difficulty having the bed go into a flat bed mode. The seats seam to get jammed on settings that would not allow the bed to fully extend and it took some time and multiple pressing of buttons to convince the seat to fully extend. Last beef concerns the tray table. Whoever designed this table should be shot! At first the table seems reasonable: press a release button and pop goes the table. Fold it out and you are in business. Now the tricky part - putting the table away. Folding is ok but then you have to align three very faintly marked arrows and then figure out a way to force the table back into its locked position. I couldn't do it and required assistance each and every time. It was interesting to hear from the flight crew that there have been many many complaints about these new seats. Air Canada however is not taking any steps to address these concerns which is too bad. The crew mentioned that the seating was an after thought and that they were not asked for any advice or input on the selection of the consoles. Too bad. I will be going out of my way not to use Air Canada because of this uncomfortable experience. Other airlines like Cathay and Singapore have far better seats and amenities. Use them.","","","Business Class","","2.0","1.0","4.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Sheila Gallagher","Ireland","2014-11-05","Dublin to Toronto. I found the flight fine. There are two problems with this airline lack of leg room and the lack of seat back screens. As I'm not that tall the lack of leg room didn't bother me but can see a problem if you are. I downloaded the app onto my ipad. The films were outdated so wouldn't bother with that. The staff were friendly and professional. The food was nice for airline food. Overall I enjoyed my flight.","","","Economy","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Harding","United Kingdom","2014-11-05","Flew Dublin to Toronto return - flights very busy but despite that check-in and crew were calm polite and efficient both ways. Space is no worse than many other airlines and food also comparable. The iPad system worked well - and gives better control / screen than many other seat back systems. My only complaint would be other passengers being late to the gate with large pieces of hand luggage!","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Butler","Canada","2014-05-01","AC138 Vancouver-Ottawa. Usual AC crush on boarding with lots of people with too much carry-on no enforcement of carry on policy and insufficient space in aircraft cabin design for carry-on seems to be a universal feature of AC that you have to fight for bin space. Cabin crew managed to pack everyone's stuff in. 6 row seating and only 2 washrooms for about 160 people no doubt maximizes AC revenue when combined with overbooking - but no room to move in the cabin two people can't pass in the aisles without standing on the aisle seat passenger. Seats cramped. Flight safety briefings are now followed by full volume ads for BMW and credit card products. Inflight service then began by cabin staff selling earphones. Chose not to purchase later realized this a wise choice in view of limited inflight entertainment options. Food service - if you're asleep when they come round don't worry - if the cart doesn't wake you by banging your elbow as it comes by you will be shouted at until you do wake up and a menu card is wafted under your nose. AC wouldn't want to miss a sale just because you're sleeping! Being now awake looked at menu which offers ""selection of wines"" - turns out this means red or white one brand each. Ordered pieces of stiff cardboard and plastic paid full bar prices. In future AC would have to be the only carrier on a route before I'd fly them again and I would never recommend them. I remember when AC was a lot better than this.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Avelino Agustin","Canada","2014-05-01","I arrived at LGA 3 hours before my flight and from check in to boarding-all went smoothly. My original flight was AC729 at 1530 H I didn't want to lounge in the airport on a rainy day so the PSA allowed me to take earlier flight (AC7423) to avoid long wait in the airport. The ground crew and the entire flight crew were very nice.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jean-Guy Godard","Canada","2014-11-03","My first time flying AC Rouge and AC since 2008. October 18 from Dorval flight 1820 to Cancun. Delayed 4 hours due to mechanical defect. After more than 2 hours the replacement part was not compatible so we were instructed that we will change planes. Did not mind this as safety is important and mechanical parts do brake. So we were moved to an airport bus and communication stops waiting observing but nobody was telling us what was going on. Almost 2 hours goes by before we're ready to go. Two hours into the flight we're hoping to eat but by row 15 they ran out of meals. Nobody thought of getting additional meals (as it took 4 hours before taking off) as AC Rouge do not carry a meal for every passenger. So after 8 hours and 15 minutes we land into Cancun. A little hungry! Staff were somewhat smiling no one thought of explaining what they were up against. You know we could have been more understanding with some explanation. The return 1821 was better I just brought my bag of chips just in case.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Loewen Marion","Canada","2014-11-03","On Monday Oct. 6 3 friends and I took Air Canada Rouge #1909 from Dublin to Toronto. We sat in seats 30CA and 31CA. As soon as the plane taxied off we noticed the reading lights did not work. Since there were no screens on the seats in front of us there was not much to do except read which we could scarcely do since it was so dark. Then it got colder and colder. We noticed it was nice and warm further back in the plane but really cold where we were. The blankets were so thin they did not help. It was quite uncomfortable. I suggest something has to be done about that uneven heating system. All told it was a most unenjoyable flight.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Frank P Zhao","United States","2014-12-31","PVG-LHW first class A320. I didn't expect too much on the domestic first class service on Air China but I was very much surprised! My flight was in the morning and the western-style breakfast was definitely of high international standard. Flight attendant was attentive but did not smile very often. The inflight entertainment system was just a small screen hung above but there were other 10 music channels available so that wasn't really bad on a domestic flight. I would definitely fly Air China on their domestic first class at least out of PVG.","","","First Class","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","A Davids","Australia","2014-12-29","Flew Sydney - Beijing - London. Both planes were old tatty and cleanliness left a lot to be desired especially the toilets. Both flights were delayed. For the second flight the scheduled time of the flight from Beijing to London was changed at the last minute. No delay was mentioned anywhere in the airport. Nothing was communicated by the airline the time just mysteriously changed from 14.30 to 16.10. When the staff were asked about it they either pretended to not speak English or just didn't. No apology was issued on the flight. The plane was sitting at the gate for hours before the flight was due to take off so no excuses there. We already had an 8 hour stopover so the extra couple of hours wasn't welcome when our total journey time was already 30+ hours. The entertainment system didn't work at all on my seat - not good for an 11 hour flight. Didn't matter as I had my iPhone loaded up with videos / music except Air China won't let you use your phone on the flight even with flight mode switched on! The food was pretty rubbish and the aisles seemed narrow. I know you get what you pay for and I'm not a fussy person for but I won't be flying Air China again. I previously flew with China Southern from Sydney to London for a cheaper price and it was a much better experience.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Aske Stentoft","Denmark","2014-04-27","Miami - Toronto - Copenhagen 24th April 2014. AC917 - A321 AC882 - B763-300. My family and I went to Florida on vacation. We flew out with Lufthansa - excellent service. On the way back we flew with Air Canada. I had pre- selected seats close to the wing (row 27) the B763 has 2-3-2 seating setup so selecting 2x2 was perfect for us. When we checked in at Miami airport we were told our seating had changed for the flight between Toronto and Copenhagen. Our seating was now: me my wife and my son (age 10) moved to the middle section in row 35 and my daughter (age 5) placed on row 14. I tried to talk to 3 different staff members in Miami airport none was interested in helping us. One suggested we could find a passenger ourselves to swap with. When we were boarding they realized it probably wasn't a good idea to place a 5 year old alone and swapped the seating. I am shocked about the lack of service. What shocked me the most is that I tried to talk to 7 different Air Canada staff members. On top of that (which just is minor compared to all the other): Their ""continental breakfast"" was a dry banana cake. Their entertainment system was so good that I could hear both my own movie and the movie of the passenger next to me. Both planes were dirty.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tyler Thomson","Canada","2014-04-27","Flight 165 from Montreal to Calgary. The crew were impeccably dressed which can make or break a first impression. I was seated in the economy cabin directly behind business class and was expecting a standard North American carrier style of service but instead received more. The business class flight attendant was sure to make sure my drinks were always topped up and even went as far as to refer to me by name a very pleasant surprise in economy. The flight crew were friendly and present throughout the entire flight. Multiple water runs occurred. Legroom was generous in the bulkhead row and the cabin was clean and fresh. The inflight entertainment system was also up to date with multiple options for programming. I will certainly fly Air Canada again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Berry","Canada","2014-11-03","Seat was hard thin padding and armrest controls were annoying bare cabin. Seat not wide enough for thighs to rest on and I am 53. Seats very close together. Crew were kind. We flew from Toronto to Dublin and I would not use this airline again. We tried to contact the airline to upgrade in case we were on Rouge to return and could not reach them overnight in Dublin but fortunately we took a regular Air Canada from Heathrow to Vancouver - Heathrow not greatest airport for flight changes with heavy security.","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mitchel Tree","United States","2014-11-03","Flew from LAX to Vancouver (round trip). Crew were friendly. Plan ahead and download Air Canada app so you can watch free stuff on your iPad. We brought our 6 year old son. He sat in the middle of three seats which made the flight more enjoyable since leg room was cramped.","","","Economy","","1.0","1.0","4.0","3.0","3.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A Davids","Australia","2014-12-29","Flew Sydney - Beijing - London. Both planes were old tatty and cleanliness left a lot to be desired especially the toilets. Both flights were delayed. For the second flight the scheduled time of the flight from Beijing to London was changed at the last minute. No delay was mentioned anywhere in the airport. Nothing was communicated by the airline the time just mysteriously changed from 14.30 to 16.10. When the staff were asked about it they either pretended to not speak English or just didn't. No apology was issued on the flight. The plane was sitting at the gate for hours before the flight was due to take off so no excuses there. We already had an 8 hour stopover so the extra couple of hours wasn't welcome when our total journey time was already 30+ hours. The entertainment system didn't work at all on my seat - not good for an 11 hour flight. Didn't matter as I had my iPhone loaded up with videos / music except Air China won't let you use your phone on the flight even with flight mode switched on! The food was pretty rubbish and the aisles seemed narrow. I know you get what you pay for and I'm not a fussy person for but I won't be flying Air China again. I previously flew with China Southern from Sydney to London for a cheaper price and it was a much better experience.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Scott Fleming","United States","2014-12-18","Flight 982 NY to Beijing Oct 5th. Flight 4118 Beijing to Chengdu Oct 5th. Return Flight 1426 Chengdu to Beijing Oct 18th. Flight 989 Beijing to NY Oct 19th. 2nd time I have used Air China. Considering the length of the flight NY to PEK  it was comfortable and staff was very friendly. Plane was clean and food was quite good.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Hammond Josephine","Canada","2014-04-27","AC855 on 4th November 2013 from YVR to Heathrow London. I returned on AC854 27th November 2013. Breakfast as the last meal on the plane was a real come-down. It should leave passengers with a satisfied feeling glad they chose Air Canada for their journey. Instead a piece of cellophane-covered yellow cloggy sponge slice that tasted of nothing paired with a small sweetened yoghourt. It was such a sad and disappointing closure to my trip. Regarding the holding pattern over Heathrow it was amazingly beautiful but that only made the unpleasant breakfast experience worse! My seat would not move one millimetre but was pronounced broken as soon as I explained the problem. The flight attendants were excellent.","","","Economy","","5.0","1.0","5.0","1.0","3.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","E Bierduempel","Germany","2014-04-23","BGI-YTO-FRA. Found out upon check-in that plane would be delayed by 2-3 hours thus missing my connection. Was told that I would have to stay overnight in Toronto and was already rebooked for a connecting flight next day. My email address and mobile phone number were given in the booking but nobody from AC contacted me beforehand. Upon boarding I saw a second AC plane on the tarmac. Pilot explained that the plane was grounded due to technical problems 2 days ago and ever since they were struggling to find replacement planes. Also the incoming plane was delayed due to technical problems. But no information prior to check-in resulted in no chance to rebook thus missing an important meeting and wasting 19 hours at YTO. Flight itself ok (nothing special and nothing wrong) but the frame conditions were very unsatisfactory.","","","Business Class","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Lobson","Canada","2014-11-03","Flew Air Canada Rouge from Vancouver/Canada to LA/USA and then Las Vegas to Vancouver. Whoever designed this airplane seating plan should have been designing Sardine cans. At 5 feet-11.5 inches tall it was brutal with absolutely no leg room with the seat in front of me indenting my knee-caps. Both trips were the same (brutal). The only saving moment was my seat was an aisle seat allowing me to figet with one leg in the aisle. I'm never flying Rouge again!","","","Economy","","1.0","1.0","5.0","4.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Bougie","Canada","2014-10-31","YUL to Athens flight 1902 14/08/30. Athens to YUL flight AC1903 14/09/20. We flew from Montreal to Athens last month. We were very disappointed by the flight services the food and by the entertainment system. That was a 9 hours flight. Never again. A mistake to take Air Canada Rouge.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Michelle Kittrell","United States","2014-12-10","I flew RT from JFK to PEK. I have 3 major complaints. Practically no water. They only offered water a couple of times outside of meals. When I would ring the bell for water - I got the silent attitude thrown at me. On the trip back to NY I went to the galley a few times and poured myself water but it was not so easy to get up and do so while sitting by the window. Secondly no wifi. How is there no wifi capabilities on such a long flight? Lastly they don't come around and pick up trash. I think it was 10 hrs in when they brought a bag around. By the time the flight is finished there is a pile of trash by your feet. Granted I was in coach. The 1st and Biz class looked very nice and I'm sure a very different experience. But I will certainly avoid Air China whenever possible. Budget type airline experience.","","","Economy","","2.0","3.0","2.0","4.0","3.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Jennifer Bentley","United Kingdom","2014-11-25","Two internal flights with Air China: Chengdu to Guilin and Xian to Beijing. Not impressed with their safety at all compared with other domestic carriers (Shanghai Airlines and Capital Airlines which were much more professional). Crew did not check safety measures appropriately: a passenger sitting next to me was using his mobile before take off and it took 3 crew members instructions before he finally switched it off - but they failed to tell him to put his bag in the overhead locker. The bag was on his lap disguising the fact that he was not wearing his seat belt. I asked him to put his seat belt on and his comment was ""relax"". Same thing happened on landing - they didn't check his seat belt. A friend who was seated in a bulkhead seat said a bag was in front of her on the floor during take off and landing. I had to completely unpack my case at check in because the scanner at check in had identified something (it was the plug of my travel kettle!). Check in staff were most unhelpful and officious. We were so glad that our international flights were with BA and not AC. In flight beverages on these short flights compared unfavourably with Shanghai and Capital Airlines. There's a lot of choice for internal flights so I would not recommend anyone flies with AC when there are better options available.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Tomlinson","Canada","2014-04-22","Return flights on new Air Canada B777 High Density YVR-HKG and YVR-LHR in last month. With the new high density configuration Air Canada has lowered themselves to a truly awful class of business travel. Seats are uncomfortable and cramped controls to recline are finicky and require a lot of to and fro'ing to get seat into lay down position. There is no storage space around your seat for storage of pillow blanket or your shoes. Staff are clearly not happy with new service nor are other frequent passengers. If traveling alone do not take an aisle seat on either side of the cabin - the window seat occupant cannot leave their seat without having you get out of your seat. Cathay and BA much better choices as they are either less costly (or the same price) and you get a personal pod. Will not fly AC again there are much better options on this route.","","","Business Class","","1.0","1.0","5.0","4.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Moore","United States","2014-04-22","My wife and I booked a trip to the Caribbean in May 2013 to travel in early April 2014. We used a popular online service for our flight reservations. On our return trip back home to Michigan we had to go round about through Toronto switching airlines to Air Canada for our half hour last leg home. We arrived at Toronto to find that We had less than an hour to connect flights and our baggage wouldn't be checked through to our final destination so after waiting 25 minutes for our luggage and a long trek through a huge unfamiliar airport we missed our flight. But instead of putting us on the next available flight the attendant at check-in directed us to call ticket information. After about 20 minutes of being on hold we ended up at an information desk and they sent us back to the check-in counter where we encountered a gentleman who proceeded to blame us for the mix up arguing and threatening to charge us $250US to rebook. This went on for some time then after we had given up and were going to pay (again) for the flight he abruptly stopped rebooked the flight told us he was doing us a favor and we were on our way. What an ordeal after about a day and a half of traveling it was a nightmare.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Tomlin","Canada","2014-10-31","We flew Montreal to Rome Oct 4th and back Oct 18th. We found Premium Rouge very good. Food going to Rome was good food on the return flight was excellent! We had no problems with the free iPad and the movies were up to date. In fact we liked using the iPad! Seats were roomy. Check in staff were good. Priority boarding for Premium Rouge was good. Staff both flights were excellent and attentive. Would definitely fly Rouge again but would book Premium Economy.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B MacKenzie","Canada","2014-10-31","Flew from Vancouver to LAX. Started to feel anxious once I sat in the seat and felt like I was in a straight jacket. My first thought was ""how can an Airline treat it's paying customers like this"". I am 5'10"" and could not sit with my legs together as they would bump into the seat in front of me. I didn't care about the lack of food or entertainment because it was a short flight. I would be concerned about Deep Vein Thrombosis if I was on a longer flight. I will never fly Air Canada Rouge again unless it is in the Premium section.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R Harris","United States","2014-11-20","Washington Dulles to Beijing and on to Manila and return in Oct-Nov 2014. This was the most economical flight that I could find and I did not expect great seat comfort or great quality food. The boarding in Dulles was a mess. The majority of people on the plane were Chinese and non English speakers who queued up to board when there was some indication we would soon be boarding. The ground staff announced in English that we would be boarding from the rear of he plane and started to announce a range of rows. The people who had gotten in line saw people from the rear rows trying to board and started pushing to board because they thought people were cutting in line. The ground staff started yelling to stop pushing again in English. The ground staff finally got a Chinese speaker to make an announcement and restore some order.","","","Economy","","5.0","2.0","3.0","3.0","4.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","K Smith","United Kingdom","2014-11-12","Heathrow to Beijing Beijing to Singapore and then back via same route. All planes were on time and embarkation was efficient. The Singapore legs used clean new planes with excellent entertainment systems. The longer London legs were both on a very old plane. It was clean but decidedly tatty. The food on all legs was unappetising and fell well short of any other airline food that I have ever had. Cold drinks were offered but we had to work hard to get anything other than orange juice or apple juice. There was very limited wine and my requests for tea or coffee were met from the trolley but not graciously. All of the above were not deal breakers but the following are - the old London-Beijing planes were very uncomfortable. The seats were old and tatty and the entertainment system was atrocious. If it worked it was extremely complicated and mine didn't work at all on the outbound leg. To add insult to injury a black box linked to the entertainment system was placed under the seat in front of you and this severely limited leg room and forced anybody with normal length legs to sit on a twist. The Singapore plane was more comfortable so would be put to far better use on the longer flight to London as ten hours is far to long to sit in a crooked seat on a tatty old plane. The cabin staff were very task orientated and not people focused. I didn't find them friendly and they were uncomfortably cold.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Ray","United States","2014-04-19","We flew LGA-YUL and back on AC. My finance and I flew out separately and returned together. Staff were polite enough in LGA but displayed a consistently lackadaisical attitude. They didn't start boarding the flights until 10 minutes or less before scheduled departure (even though the plane had been at the gate for at least 30 minutes prior) so predictably both flights pulled back from the gate late. My flight then took a 30 minute tour around the taxiways which granted AC has no control over but they provided no updates or anything until we finally started our take off. On the return trip we first ran in to possibly the rudest person working a service job I've ever encountered at YUL. The second AC employee we dealt with was quite nice and apologized for her co-worker. Again at the gate the staff was lackadaisical fumbling around and not boarding the flight until 10 minutes before departure (even though the boarding pass said boarding would start 55 minutes prior to departure and the plane was at the gate for a good 20 minutes at least before boarding started). Luckily it only lead to 5-10 minutes delay on the YUL-LGA trip. On all 3 flights there were no announcements about how or where to pick up baggage when we landed. Overall I feel like we were lucky that our AC experience was only somewhat bad. The general attitude and competency of the AC staff gave me absolutely no confidence that they would have been able to handle any real problems. I'm going back to Montreal again next year and will do my best to avoid AC for that trip and any others I take in the future.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Tal Atkinson","Canada","2014-04-19","April 3 flight # 1820. return April 17 flight # 1821. Rouge not good. Please do better leaving a seat in the middle open on each row is a bad fix. April 17 flight from Cancun great staff. Much improved. Seat depth and width are the issue. Proud of Air Canada and the Maple Leaf Logo.","","","Business Class","","6.0","1.0","5.0","5.0","4.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Vick Grewal","Canada","2014-10-31","Flew Rouge from YVR to LAX. Unfriendly cabin crew cramped seats and horrible service staff made this the worst experience I've had flying in a long time. I've heard of road rage but this almost gave me the first case of flight rage. Avoid them at all costs don't even think about them for transatlantic or flights >3 hours.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Fox","Canada","2014-10-31","My husband and I flew A/C Rouge from Toronto to Dublin on Oct 7 and from Dublin to Toronto Oct. 20. We were pleasantly surprised. We had heard that there was little leg room no screens and no meal. But we found the seating room was fine. We took our iPads so that was fine. We had a meal on the way over and a meal and snack on the way back. The crew was pleasant as well. Our only complaint is that people are allowed too much carry on. We had no room when we got on so the attendant took my carry on to the other side of the plane. I wish that could be more strictly regulated. Otherwise the flight was very good.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","C Amano-Langtree","Japan","2014-11-06","Flew Tokyo to Beijing and Beijing to Singapore and back. Nice flights all round. The aircraft's were comfortable and clean. Service was efficient particularly the ground staff who guided us very nicely through a short transit time. We had excellent service on the Singapore to Beijing portion but the Chinese foreign minister was on the same flight. Otherwise the service was efficient and the food was very presentable without being spectacular. Seat was fantastic and the full flat seats a joy to use. However I would recommend their business class as being a reliable comfortable product. A bit more work and it would be truly spectacular.","","","Business Class","","10.0","5.0","3.0","3.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","David Norman","United States","2014-11-03","Sep 19 2014 Flight 982 New York to Beijing. Flight 179 Beijing to Manila returned on Sep 27 2014 flight 180 Manila to Beijing. Then flight 817 Beijing to Washington DC. My first time on Air China I was very pleased with everything flight was on time the crew very attentive to the passengers. I had 4 meals on my flight all were very good. I will be flying Air China now for all my international flights.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Smithsonite","Canada","2014-04-13","Winnipeg to Toronto - this flight was the same as for all prior trips on AC. Staff were at best lifeless and indifferent. Some were outright haughty. At the end of the trip one is left with the impression that AC staff are taking their frustrations out on the passengers. I don't have the same experience when I fly the competition (Westjet). AC management might try some positive motivation with their staff before they chase away more customers.","","","Economy","","3.0","1.0","1.0","1.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","B Weiner","Canada","2014-04-13","YYZ to SYD via YVR in business class aboard 777-200 LR. Toronto to Vancouver leg was standard domestic business class experience. Ok food good entertainment nice service. Vancouver to Sydney was excellent. Nothing to complain about at all. Service was superb. Great meal service and a well stocked galley for between meal snacks. Tried the dim sum chicken breast skewers and fruit - all good. The pod seating is very comfortable. What really impressed was that the washrooms were so clean throughout the entire 15 hour flight. I used them frequently and they were always spotless. Air Canada really stepped it up on their international business class. To give you a comparison I've flown Singapore Airlines a few times and on this long haul flight Air Canada was even better (in both directions). I hope economy class had a good experience as well.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Whiklo","Canada","2014-10-28","We recently flew to Athens from Toronto through Air Canada Vacations. Although the planes were new both going and coming home and the staff were friendly and professional we have never been more uncomfortable on a plane. The flight home was full and our seats were in the last row of the middle section with the bathrooms behind so we couldn't even recline our seats (the extra 4 inches). We are both tall and it was an agonizing 10 1/2 hour flight. I believe Rouge would be okay for short domestic flights but not the long flight we had to Athens.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Pinkus","Canada","2014-10-28","Air Canada rouge got it right when they claimed that ""You've never flown leisure like this before.""b What an unbelievably horrible - and expensive - travel experience. Air Canada's attempt to save money is clearly ""charge the same high fare for bare-bones travel"". In short there's not much more that I can say that hasn't already been said but here it goes: - Cheaply made and poorly designed seats that are so tightly packed together that anyone taller than 4'8"" is going to be uncomfortable. - Brand new flight attendants who bad-mouth their employer in the back of the cabin in front of customers. - Surly customer service reps at the airports - obviously dealing with the stress of unhappy customers. - Bare-bones service overall.I flew non-stop from Toronto to San Diego and this was my first and will be my last trip ever on rouge. It may also be my last trip on Air Canada. Absolutely abysmal.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R Falco","Germany","2014-10-31","Flying CA regularly. Mostly FRA-PEK-CGQ. One of the worst Star-Alliance airlines. Especially frustrating is the absolutely abominable call center and ground staff - they do not only convey a lack of interest into their customers they are simply incompetent when it comes to handling delayed passengers or flight rebooking. The airline's website is a joke (booking flights there often doesn't work at all or is as complicated as applying for a tax refund). Flight experience itself - there have been improvements over the years but only gradually. The food for example is still one of the worst you can get. All in all - only fly Air China as long as you can get hold of a very cheap ticket and you're very patient when it comes to finding staff willing to help you when you're delayed or want to change something regarding your booking.","","","Economy","","2.0","2.0","1.0","1.0","4.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","S Daniels","United States","2014-10-05","Very pleasant business class flight on Air China from Beijing to Houston on gleaming 777-300. The highlight is the seat. It creates a very comfortable lie-flat bed and comes with a large fluffy duvet and large pillow - making for very restful sleep. Cabin crew was friendly attentive and hard-working albeit robotic programmed and not proactive in responding to passenger needs/desires. Food was decent - about average for international business class. Wine list was decent too but crew served white wine and champagne warm. We had to constantly ask for refills of wine and water in very small glasses. Air China would do well to learn the fine points of premium service from Star Alliance partner Asiana. Inflight entertainment had handful of American movies/TV but an understandably heavy emphasis on Chinese entertainment offerings. Overall I was pleasantly surprised and would recommend Air China's international business class but you may need patience with the staff and dealing with their lacking English language skills.","","","Business Class","","7.0","5.0","4.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Coleman","United Kingdom","2014-04-06","London Heathrow to Vancouver 28 Feb 2014 and AC855. Terrible customer service our flight was delayed by eight hours then diverted and we were not even told about the diversion until after we boarded and by then it was too late to get on a different flight. No-one apologised staff were rude to passengers who asked for information I've never flown with such a rude group of staff. Our return journey was on time and we were in a higher cabin class yet the staff were still rude both at the airport and on board.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Tang","Canada","2014-04-06","Mar 16 2014 YVR-HKG and Apr 1 2014 HKG-YVR - Travel in economy class. In-Flight Entertainment is excellent but the seat is terrible narrow and very uncomfortable. Of all these years I have been travelled with Air Canada this high density B777-300 aircraft is the worst pick from Air Canada. I could tell the crews were not happy about it as they walked by warning us the elbow and leg inside the seat as they always hitting the passengers. I would highly not recommend this route to anyone.","","","Economy","","1.0","1.0","3.0","2.0","5.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Walker Michael","Canada","2014-10-28","I have Florida flight passes. I don't think I will purchase again. Rouge is terrible. I would rather pay a little more and fly Air Canada. Like most frequent travellers think Rouge is terrible and Air Canada should admit it was a terrible idea. The branding is terrible as are the attendant's outfits the food is bad the premium seats are uncomfortable. I can't imagine flying coach. The entertainment is a good idea if you offer premium movies and wifi to all.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Carol Radmore","Canada","2014-10-28","September 30 2014 I flew home to Canada from Athens. It was an 11-hour flight and it was the worst flight I have flown. I did not know about Rouge. My flights were booked by an agent and I was not warned about the details of this economy-class flight. I did not know that there was no on-board entertainment and that I would have to rent an I-pad or that the seats were cramped and that I would have to pay for any alcoholic beverages. I am used to flying transatlantic on a regular Air Canada flight to Heathrow or to Frankfurt and those flights have been comfortable and enjoyable. This flight from Athens was a nightmare crowded with uncooperative passengers who insisted on standing in the aisles visiting with their friends and refusing to sit down when asked to do so when we hit turbulence. The staff did their best - they had my sympathy. I will continue to fly Air Canada but never Rouge again. When I can I will fly transatlantic on European carriers out of Montreal (Air France or KLM). WestJet has my vote for trans-Canada travel. I am disappointed with Air Canada and with my travel agent as well. I don't know that this flight was any cheaper and I would have liked to have been warned about what to expect and given the chance to say an emphatic no.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","W Lu","United States","2014-09-30","Round trip: Houston - Beijing - Shanghai. Beijing to Shanghai was altered and an hour and half delayed. Worse Beijing to Houston was cancelled without notice nor a reason. Had to stay an unexpected day for next flight.","","","Economy","","3.0","4.0","4.0","3.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Blaker Lorna","Australia","2014-09-28","SYD to PEK then PEK to LHR Airbus 330-200 second 777-300. After reading so many negative reviews my expectations were very low and I was dreading the experience as I had never flew business class before apart from Jetstar business. Having said this we were pleasantly surprised at the service food and the cabin. Both flights were without a doubt the best trip I've had. Comfortable beds totally lie flat in Airbus around 30 in business class so it was extremely quiet and personal. Toilets were always clean FA were attentive whilst they may have had difficult in speaking fluent English we got by. Inflight entertainment was the only drawback in terms of selection not up to date movies but nonetheless there was something you could see. As this was a night trip I enjoyed the sleeping arrangement more. We had a layover in Beijing to break the trip. The other leg to London plane was newer and business class had about 80 people so I think the attentiveness from FA was a little less but that's understandable again food bed and toilets were great. I wouldn't hesitate in recommending Air China I would certainly fly with them again.","","","Business Class","","10.0","5.0","4.0","4.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Little","Canada","2014-03-31","Vancouver to Hawaii flight delayed 2 hours. Hawaii to Vancouver flight delayed 2 hours we also missed our connecting flight so another 2 hour wait. Assigned the two seats on the emergency exit and froze all the way to Vancouver. We are 71 and 73 years old and not able to operate these doors. I paid to choose our seats but for some reason couldn't do that on this flight now we know why. The seats didn't recline and were uncomfortable. We will never fly with Air Canada again.","","","Economy","","1.0","1.0","2.0","1.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Andrew McCubbin","Canada","2014-03-30","YVR to LHR return. Both flights quite satisfactory even with 100% full plane on return trip. All staff keen and some put out real effort. Two issues: Very poor food on return trip. Not really edible at all and the plane was a few minutes late in LHR with getting a landing slot. We went merrily to the Maple Leaf arrivals lounge for a shower and a bit of food after the flight. We got there at 12.45 and was told it was closed for showers and limited for food. It says it closes at 1.30 and we thought there was plenty of time for both. Staff were lifeless. Very disappointing.","","","Economy","","8.0","4.0","5.0","2.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Clarence Byrd","Canada","2014-10-28","On boarding a flight from Tampa I was shocked to find that what this airline calls business class consists of placing you in an economy sized seat with standard leg room. The only extra feature was that an empty seat was left between A and C. I fly business class largely to acquire a larger and more comfortable seat. With Rouge you pay for business class seats but you do not get them. Further you are not warned of this when you book your flight. The information provided indicates no difference between Rouge business class seats and regular business class seats. This is a deceptive practice and Air Canada should be required to post proper information on this matter. In any case I will never consider using Rouge again.","","","Premium Economy","","1.0","1.0","4.0","3.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Steve Alexander","Canada","2014-10-28","We recently flew Toronto to Dublin booked through RBC rewards. I have flown AC for 30+ years. This was my first and last Rouge flight. I received a meal as a diabetic my wife didn't get any food at all on a 6 hour flight. Fortunately we hit a Tim Horton's a leaving Toronto. I hadn't informed myself of the no entertainment options or I would have brought my iPad. Food service for my wife was a dry bagel and water. Not the best start to a dream vacation. If my return portion of the flight was on Rouge I would just have stayed in Europe. Fortunately it was on Lufthansa with decent entertainment options and two meals free wine and snacks. Never again as many reviewers have said.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Max Turner","Australia","2014-09-24","Flew SYD-PVG-Narita-PEK-SYD. Check in was done by another airline in Sydney I was first in line and requested an exit row seat (being told by Air China they were allocated on first come first serve basis but I was told none was available yet there were vacant exit row seats available on the flight. The toilets on each flight were not clean when I got on the flight nor were they cleaned during the flight. No Movies on demand. The air hostess doing the English announcements was impossible to understand. Wanted us to buy duty free but there were no duty free brochure in the seat pocket on any sector. The food was pretty ordinary. They were cheaper than other airlines. Their seats did not recline into your face. Seats were comfortable and despite all of what I said above I would fly them again based on overall value for money.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","M Yang","United States","2014-09-24","CA 1330 CAN-PEK (Sunday at 10.30am departure). CA is not my go-to carrier because they are priced higher on average and they don't have much flight time options for this route comparing to China Southern. Unless someone pays for your flights this under 3 hour-ish flight usually can just get away with economy seats because it is too short to enjoy anything premium. I got a half-priced business class deal this time so I tried it. Overall: I think it really did not mean much unless you are saving up miles with them. The word ""lukewarm"" can summarize my entire experience from the lounge service (staff) to the in-flight lunch (room-temp un-appealing Asian dish) that was served 60 minutes before landing - imagine how they ushered me to finish the meal within 15 minutes. No friendly name calls like United (they don't even greet you by name) and they skipped me for drinks and hand towels because I took a nap. I suppose I need to be alert the entire time to be adequate enough for serving? The only CA advantage I can recall is when there is delays relating to the oh-so-Chinese ""air traffic control"" CA flights always gets to leave first after the delay - almost always. Take it if you are tight on time.","","","Business Class","","5.0","3.0","3.0","1.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Judy Rump","Canada","2014-03-30","We recently were on a flight from Los Cabos BCS Mexico to Toronto. We departed Mexico just after noon for our 5 hour flight. Not long after take off the staff proceeded to sell food. We were seated towards the rear of the plane and therefore expected to have slim pickings from the menu. We did not expect a total sell out of meals. We had a choice of a few snack items such as chocolate bar chips twizzlers and nuts. According to staff they sold out after 1st class and had to even sell off staff meals. I think it's unacceptable that the airline cannot better predict the amount of meals that are required for a 5 hour flight.","","","Economy","","5.0","2.0","2.0","1.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Paul Singh","Canada","2014-03-28","I travelled from Toronto to Sydney via Vancouver. Vancouver to Sydney is the longest journey possible. I had many choices through the US but I decided against it and I bought a ticket that was more expensive than other airlines. My experience was horrible. Food was bad staff were rude and I even tried to upgrade and they said that it was not allowed. Last but not the least I strongly recommend other airlines for long distance travel.","","","Economy","","3.0","4.0","2.0","2.0","4.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Watts","Canada","2014-10-28","I was very disappointed in my latest flight on Air Canada Rouge from Dublin to Toronto on October 6 2014. The plane had no reading lights for the entire flight. Also the seat I sat in was very cold as cold air blew over it for the entire flight. The problem seemed to affect only 2 or 3 rows so no adjustment could be made. The attendants brought several people an extra blanket but they ran out so I did not even have that comfort. It was an extremely uncomfortable flight for over 7 hours. I will do my best to avoid Air Canada Rouge flights in the future.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Dee Aycock","United States","2014-10-28","This was my first time with this airline and I flew LAX to Vancouver. The seats were shockingly tight both in width and in distance from the seat in front. The person in front of me reclined and my face was inches from the back of their seat. I didn't recline because I thought it would be incredibly rude to the person behind me since I already could feel their knees in my back. I couldn't cross my legs the entire trip. After 2+ hours this experience could easily become unbearable. I see air rage in their future. Luckily for me no one sat in the middle seat so the passenger in the aisle and I used that seat to lower the tray and it helped our spill over since the width is so narrow. I am 5'5 and 130 lbs. The space was too small for me! I travel frequently for work. This will be the first time I will complain about an airline and the first time I refuse to travel on an airline. I heard the company was able to jam an extra 11 rows through this configuration. Shame on them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jaydon Baha","Canada","2014-03-27","Los Angeles - Vancouver full Embraer E190 was a very pleasant flight despite the time late at night. The service was great and very friendly. Overall the aircraft was good and fairly new with spacious seats arrangements of 2 and 2 and great entertainment system (though the TV's could use a bit of improvement). Onboard cafe was overall normal and the menu selection was good. The terminal's Air Canada operated out of were efficient and my bags came out very fast. Turn around time was fast. Things that need improving the plane needed to be a bit cleaner and the boarding lines need to be organized more. But Overall it was one of the best airline experience I had on a trans- continental flight.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Peter Davies","France","2014-03-19","LAX-YYV-CDG on 14 March. Check in good rapid friendly. Boarding take off smooth appreciated the idea of rear passenger loading first saves all the usual hassle why don't others do it after Business of course! Negative was the fact that the ""domestic"" classed flight from LAX to YYV which takes almost 5 hrs - no food was available most of the snacks neither. Very poor considering I had 3 children and 5 hrs is not short. Later on the YYV-CDG leg food was poor and ""breakfast"" was a slice of banana bread...do they think we are all monkeys? Poor and the main reason I will avoid AC in the future even the Canadian Air Transat does better. Flight was otherwise ok staff not overly friendly or young; have done this route regular with Air France KLM United Delta and Lufthansa.","","","Economy","","6.0","4.0","3.0","1.0","3.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","W Ferdinand","Canada","2014-10-28","Air Canada 1865 MCO-YYZ May 4 2014. Avoid Air Canada Rouge like the plague. The seats are so cramped that at 5'7"" I cannot sit without cramping up my legs. There is no entertainment unless you pay exorbitant rental fees. No room for your computer. No food. The person next to you must place their elbows in your face because they have no room either. Being ScRouged is the worst airline experience ever.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Leonardo Grimaldi","Canada","2014-10-28","I flew Toronto-Phoenix and I'm still regretting it. Not only the price wasn't competitive (around CAD 800) it was the least comfortable flight I've taken in the past 5 years (and I travel roughly once a month). There is no legroom no inflight entertainment no snacks. You have to bring your own device to entertain yourself but on a 5 hour flight that is impossible given that they don't even provide power to recharge your laptop. The options available aren't good either. TV show reruns and movie classics. Nothing you haven't watched at home on a Sunday. This airline proves we'll end up being stacked on top of each other like boxes during flights soon so they can increase their revenue.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","French Antoinette","Australia","2014-09-19","CA 176 13th July 2014 left 24 hours late so we went 14th July and return was CA 173 23rd July from Beijing. This is the worst airline I have ever been on. 1) 24 hours late leaving. 2) The return flight had the rudest staff I have met. 3) There was one bottle of white wine in business class. 3) The movies are ancient or straight to DVD. 4) The food is disgusting. 5) The seats are uncomfortable. I could go on and on but save yourself grief and fly someone else.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N Cooper","United Kingdom","2014-03-18","1.5 hours late in leaving London to Vancouver. Not a great deal of information during this wait onboard. Seat uncomfortable with recline not working. Entertainment system broke down but was fixed eventually after a re-boot. Food virtually inedible slop. Staff uninterested and unwelcoming. Return Kamloops to Vancouver to London. Ate at Kamloops as had a delay which was just as well as the food was again disgusting on the long haul flight. Have used this Airline to get to Sun Peaks ski resort for the last 10 years as it is difficult to travel with any other 'joined up' airline with times to suit. i.e. Air Canada to Vancouver then Jazz to Kamloops. Value service and catering all deteriorating. Will most definitely attempt to travel with another airline if possible. Very disappointing.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Maitra","United Kingdom","2014-03-17","Outward: LHR-YVR (8/3/2014) and Inward: YVR-LHR (16/3/2014). Travelled Air Canada after 7 years and noticed some significant improvements in aircraft interiors and entertainment. Online check-in was simple as was baggage drop. Leg space is below par compared to a BA (for example). Staff service is brusque (no smiles) and food is woeful. How can you serve one hot meal of pasta and then another after 7 hours of just dry cake on a 9 hour flight is mind boggling. Will not fly them if I can help it.","","","Economy","","3.0","3.0","3.0","1.0","4.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Attwood","Canada","2014-10-28","I recently travelled with my husband on Air Canada Rouge and was not pleased by the experience. My husband is 6'2 and his knees hit the seat in front of him and that was before the lady in front reclined! She should be allowed to recline as that's the type of seats that the airline claims to be selling but it shouldn't have been at the price of the person sitting behind her. If you didn't recline seats were very rigid and uncomfortable. Staff were ok but that was the only decent thing about the flight. Unfortunately this airline apparently tries to save weight by choosing not to stock their food and drink selection so the flight attendants weren't actually able to meet most peoples request. People were very frustrated by the cramped space limited food and overall crummy flight and some took it out on the flight attendants. This airline obviously cares as little about their employees as their customers since they choose to put their flight attendants in these situations. We called ahead of time to try and switch airlines since we originally booked with Air Canada's regular airline and wanted what we had initially booked. The lady on the phone assured us that the reviews on here were false and the Rouge service was the same as their regular service. Absolutely not true and I do not intend to fly with Air Canada Rouge ever again if I can help it.","","","Economy","","1.0","1.0","3.0","2.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Pinkus","Canada","2014-10-28","Abysmal. Where do I start? 1) This is their ""Luxury Class"" airline? I'd like to see their definition of ""luxury"" because while mine might include massages and such having my backside massaged for five hours by the knees of the tall guy in the seat behind mine (through the cheap seat) isn't what I had in mind. 2) Service? For one they don't actually have much service other than basic drinks and bad food (must be purchased). The flight attendants are really young. The outbound crew spent most of the time in the back bitching about their schedulers and how horrid it is to work for the airline. 3) Comfort? I'm short. Just shy of 5'2"". I've been on amusement park rides that lock me in less securely than I was on my ""rouge"" flights. Seriously. When the person in front of my reclined I was locked in for hours and didn't even have access to my items on the floor in front of me. 4) Flight options? Surprise! The only non-stop flight to my destination was on rouge. Cheap seats for an expensive flight. (Even more expensive because I was using a previously unused ticket that first required a 90 min wait to even talk to an AC rep and then required a $235 surcharge to change and included a loss of several hundred $ that I think could have been used towards Business Class for at least one direction.) Worse customer service ever. In short never again. This is a hypocritical ""hip"" new service that is best avoided at all cost. What an embarrassment. I will avoid Air Canada - and Air Canada rouge - at all costs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Kupferman Alain","Thailand","2014-09-14","Business Class flight from Bangkok to Beijing (CA980). Air China uses on this flight a 737-800 with 8 seats in business class. This business class is possibly one of the worst of its kind: old and bad seats no footrest in the front row very little reclining possibilities no individual entertainment decor and atmosphere totally depressing. In addition horrible food (tasteless boiled shrimps on rice no dessert) champagne without bubbles (bottle must have been opened many times and kept warm). Only highlights: decent toilet kit friendly attendants good schedule for connecting flights from Beijing (only reason for me to take this flight. This class is an insult to business class it would not even qualify as economy de luxe on other airlines and as to the food it is better to eat before the flight. Air China is a shame for Star Alliance.","","","Business Class","","3.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Graubard","United States","2014-03-17","YQB-YUL-ORD on 13 March. See my United review as to how I ended up on Air Canada. What a great set of flights. Friendly ticket agents at the gate smiling welcome on both flights. DH8-100 from Quebec to Montreal - coming from Sept-Iles so people were onboard when I got on - flight was 45 minutes and drink service from a friendly attendant. Departed 15 min late and arrived 10 min late - long walk to US gates. E-190 to O'Hare - got upgraded to Biz Class. Awesome friendly attendants on the plane. Nice chicken wrap was serviced and inflight entertainment really good. Air Canada knows how to treat passengers and deliver a great product.","","","Business Class","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Wattamaniuk","Canada","2014-03-17","YYC-NRT we were lucky to get upgraded on this near empty flight and very much enjoyed the premium perks Business Class on AC had to offer Seats were comfortable mood lighting eased jet lag and food was spectacular.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","I Solar","Chile","2014-10-28","I initially booked an Air Canada flight (LAX-YVR return) but after a while I was told by e-mail that my itinerary had been changed to Air Canada Rouge. Fortunately the timing of the flights was similar to those I booked. The flight was OK but the seating was too tight (and I am not a tall person).","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Dussault","Canada","2014-10-28","Round-trip Montreal-Rome in Premium Rouge on the B767 on one of the 2 non refurbished B767 with only 3 rows (instead of 4) - older seats but more legroom. Very satisfied with trip overall - lots of legroom food was good got some sleep in the recliner style seat service was good overall - just some minor issues / inconsistencies that you don't see on mainline. The leg rest and footrest were useless for me because I am tall. The big pillow added the lumbar support. Great value for price paid. Of course not a flatbed like business class but also not the same price! So for me I would not hesitate to take again premium rouge on the B767. I would also strongly consider trying the premium economy section on mainline 787 and 777HD after my experience on rouge.","","","Premium Economy","","10.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Shi Haowei","United States","2014-09-09","Flew JFK-PEK-PVG rude staff at JFK not enough food on planes good seats friendly staff at Chinese airports.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Byers","United States","2014-09-06","Flew SFO to Beijing in business class. Worried from some of the negative reviews. It was excellent. Flight attendants were great. Food excellent. French wine. Seats laid flat. Plenty of entertainment. Great flight.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Robert","Canada","2014-03-17","AC 846 YYZ-MUC Mar 10. Flight delayed 5 hours due to mechanical then a string of other problems requiring change of aircraft and change in pilots. Missed connecting flight to MAD resulting in arrival 8 hours late. Air Canada provided a $10 Meal Voucher as a 'goodwill' token. Cheapest sandwich at Pearson Airport $12.99. Return flight MUC-YYZ AC 847 March 14 delayed 2.5 hours. Ground crew couldn't load a pallet properly. Delays understandable but attitude unacceptable.","","","Business Class","","1.0","5.0","3.0","4.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Austin Wayne","Canada","2014-03-17","Purchased tickets in October to Mayan Riviera for trip on Feb 13 2014. Paid for extra room seats picked up tickets 2 weeks ahead of time and when checking tickets found our seats had been taken away. No explanation as to why we lost our seats and were put in the cattle car section and were told if we didn't like it we could cancel. I I am a senior and was told I should have checked ahead to see if changes were made. I guess I will try and fly with a different airline.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Fabian Chapple","United States","2014-10-22","Seats are narrow and hard .If you are taller than 5ft 8 then your knees will be jammed into the row in front of you. Unreal and no entertainment TV nothing on a 5-6 hour flight. Class act have been flying AC for 29 years and never knew rouge was 3rd rate flight at best. Avoid at all costs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Kean","Canada","2014-10-22","Had my first experience with Air Canada Rouge and will never use it again. It was by far the worst flight experience I have ever had. The cabin was extremely cramped and my knees were stuck in the back of the passenger in front of me for the entire flight. The check in girl was no treat either. It is a new low for Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Kalognomos Antonios","Australia","2014-09-06","For half the price almost for travelling return to Athens Greece from Sydney Australia 27/7/14 and 28/8/14 I can't really complain. Only differences I found from Emirates Singapore and Etihad: No spirit drinks in Economy class. No cold beverages just room temp (no ice). No mini toothpaste and toothbrush. Very bad entertainment system takes 10 mins to find a movie and only option is tab button to navigate. On the positive: Travelled safely and on time. Staff smiled. Very clean toilets staff cleaned toilet after every 6th person. Mostly Chinese passengers that just slept all the time. Very fast to board for flight and passengers were not pushy. Transit in Germany was only 10m from gate. Cant wait to travel again next year hopefully.","","","Economy","","8.0","4.0","4.0","2.0","1.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Wentao You","Singapore","2014-08-26","Travelled from Singapore to Beijing and back on CA970 and CA 975 respectively. Delighted to note that Air China's services on this route improved both in terms of amenities as well as crew services. The crews especially those on the return flight had warm smiles on their faces and took care of the passengers comfort and convenience. They offered great care and assistance to a young flyer sitting in front of me. These improvements make it a promising flying option.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Smith","Canada","2014-03-10","LHR-YYZ. On-time departure with arrival 10 mins early in Toronto. Flight crew was friendly and generally efficient but disappeared to the galley for a long period during the middle of the flight. Food was average wine was good. Business class seat wasn't very comfortable and is oriented away from the window. IFE was OK but doesn't compare well to some other long haul carriers (although it has got slightly better).","","","Business Class","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","E Dean","Canada","2014-03-10","High Density 777-300 YYZ-YVR treated myself to an upgrade to Premium Economy and I must say I was extremely happy after seeing the cattle-car arrangement just behind me. PE is great! Seats are huge like domestic Executive Class on A320's A319's and A321's on AC but only if the upgrade is offered relatively cheap. My one complaint is that there should be a curtain divider between PE and economy and the cabin doesn't feel separated or intimate and noise and crowds spill over into PE. AC's new EnRoute system is a high upgrade over the old high-rez monitors much easier interface and improved maps. Seats are large leather arm-chairs same as Virgin Australia and Virgin Atlantic small footrest and small cocktail table in armrest. The economy 3-4-3 is just totally unacceptable to a North American consumer who are typically much larger than in other parts of the world. At baggage claim the complaints were loud people all around me talking of the horrid cramped conditions seats that don't breath and suffering passengers. AC get rid of this product it's horrid!! I will avoid at all costs it's no way to treat a human being. I can only imagine this product on a 13 hours HKG trip.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Attwood Alyssa","Canada","2014-10-22","I recently travelled with my husband on Air Canada Rouge and was not pleased by the experience. My husband is 6'2 and his knees hit the seat in front of him and that was before the lady in front reclined! She should be allowed to recline as that's the type of seats that the airline claims to be selling but it shouldn't have been at the price of the person sitting behind her. If you didn't recline seats were very rigid and uncomfortable. Staff were OK but that was the only decent thing about the flight. Unfortunately this airline apparently tries to save weight by choosing not to stock their food and drink selection so the flight attendants weren't actually able to meet most peoples request. People were very frustrated by the cramped space limited food and overall crummy flight and some took it out on the flight attendants. This airline obviously cares as little about their employees as their customers since they choose to put their flight attendants in these situations. We called ahead of time to try and switch airlines since we originally booked with Air Canada's regular airline and wanted what we had initially booked. The lady on the phone assured us that the reviews on here were false and the Rouge service was the same as their regular service. Absolutely not true and I do not intend to fly with Air Canada Rouge ever again if I can help it.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Forsythe","Canada","2014-10-22","We recently took an Air Canada Rouge flight from Edinburgh to Toronto . We had read many negative reviews but decided to try Rouge because it was a direct flight. For the most part we were pleasantly surprised. We found the flight attendants to be very efficient and professional. As far as the seats and configuration we agree with others that it is pretty crowded and there is not much legroom. The rented iPad worked well for the inflight entertainment system. While our overall experience was positive we think that there should be a far greater fare difference for Rouge flights compared to regular Air Canada service. If this is to be a discount airline the fares should reflect this. Because of this we would prefer to use full service carriers.","","","Economy","","6.0","3.0","4.0","2.0","3.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Emmanuel Karavelas","Greece","2014-08-13","Flight CA174 SYD-PEK 21 July. A Business Class trip with nothing good to remember. Seat: inadequate for sleeping. Inflight entertainment system: practically non-existent. Food: chose the western menu - bland left me with questions about what it was consisted of breakfast (served almost 3 hours before touch down) inedible. Flight attendants: elementary to non-existent English expressionless never smiling robotic disappeared when finished serving dinner. Lavatory conditions: mediocre. Flight announcements after deafening three gongs: long loud most of them meaningless - again trying to understand the English language no information from the cockpit. Duvet and Pillow: without any packing left me wondering about sanitation. The only nice touch: the Occitane amenity kit. A Star-Alliance member? Come on let us be serious. Certainly will avoid flying with them in the future and surely can not recommend them.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Michael Hollifield","South Korea","2014-08-05","ICN-PEK-HKG and back to ICN in economy. All flights on widebody A330 except PEK-HKG on narrow A321. All of the planes were of different quality. Some had new seats some had old seats some had seatback entertainment on demand (others on loop). Planes showed a little age but nothing worrisome. Onboard product varied greatly. Many delays due to ATC in Beijing. That meant maybe 30 mins to 1 hr of just waiting to take off for a gate you name it. The cabin crew and pilots did their best to keep everyone informed though. The cabin crew was polite and welcoming. As they were short flights I never had to ask for anything. They spoke basic English but oddly on ICN-PEK and return only one attendant spoke Korean over the PA only (pax about 50/49 Chinese/Korean and 1% Westerner). Airline food is not supposed to be gourmet in economy but Air China's food was completely inedible. Dry noodles that stuck together no sauce no flavor just horrible. Normally I can eat all of my food but I definitely just left it untouched. All flights were short (under 3 hours) so the seat was comfortable and didn't cause any problems. AVOD selection was limited to perhaps one or two recent western movies some really old western movies and lots and lots of Chinese selections. The price was right for this trip (500 USD) at peak vacation time in Korea. We only had one layover in PEK on the return to ICN. It was quick and painless. I'd fly Air China again.","","","Economy","","7.0","4.0","4.0","1.0","2.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Eric","Canada","2014-03-10","I am a Million Miler who flies business on long haul with AC. The angle pod seats were a great addition some time ago and provided business passengers with a feeling of value for money-true lay flats reasonable privacy etc. I cannot understand why AC would want to screw this all up with the new high density layouts in both business and economy-the business seats are resulting in mass complaints and mass desertions to other airlines. They downgraded their product to Hong Kong (in economy there are two or three fewer washrooms for 100 more passengers line ups a mile long the toilets are backing up as they are not designed for this volume of passengers. I have never in all my years heard more angry passengers than the Honk Kong to Vancouver AC passengers in any class. For a crass money grab on these routes AC is risking a big revenue loss to Japan airlines Cathay and other Asian airlines and on Europe runs to British Air and others even Lufthansa. This high density move is a complete disaster on the 777's and AC should reconsider. For those of us in the air a lot this change of equipment downgrade is a real choice maker.","","","Business Class","","6.0","1.0","5.0","4.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","E Dean","Canada","2014-03-10","Flew AC 883 CPH-YYZ you certainly get back what you give on AC. I always decide to treat the crew like gold smiles and thank you and you get that back. AC 883 was about half full to very lucky to have two seats aisle and window all to myself. I greeted the crew with smiles and they immediately offered my double food two desserts and about an hour later one member brought me a tray with bread and cookies I immediately went to the back and thanked them again. Flight was an ageing 767 but saviour these old birds as you'll never again get the incredibly comfy 2-3-2 configuration again on the 777's and 787's. My one complained on these old planes is the seating near the exit rows gets extremely cold colder then when these planes were new.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Darwish","Canada","2014-10-22","Traveled to Las Vegas last week on Rouge for the 1st and last time. I am 6' tall and do not fit in the seat as my knees were pushing into the back of the passenger ahead of me. This passenger seated in the seat ahead of me was upset at the fact my knees were in her back but after getting up and looking at my predicament was understanding of the situation. The flight I was on was full of people partying. Instead of trying to subdue the rowdiness the Rouge flight attendants were joining the party. I finally looked at the attendant and asked her to keep her voice down and it would be nice if she would ask the other passengers to do the same. She looked at me as if I was doing something wrong. I was sitting on the aisle my companion next to me in the middle and a young man in the window seat who never actually sat in his seat but instead on the arm rest facing us with his feet on the seat and yelling loudly to all his friends sitting around us. The Rouge staff never once asked him to calm down and actually were laughing and joking with him and his friends. FYI this was a night flight which normally would have been a flight where catching a nap for a few hours would have been normal. It was so loud I could not hear the movie I was watching with my head phones. In future I will never fly Rouge again. I would rather take a different airline with a stop over than this direct flight again! Extremely disappointing!","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Stevens","Canada","2014-10-22","I have flown rouge 2 times once to Nassau and once to Sarasota. I am 6 foot 1 and cannot sit in a normal position in the seats. I have to sit down into the seat and then twist my knees either to the left or right. That is the only position that I am able to sit in during the flight and that is assuming the person in front of me does not recline the seat. If that happens yours knees will be crushed. For short haul flights like these (3hrs) you can suck it up for a great price unfortunately I have been flying these routes for years and the fares are exactly the same as they were regular with Air Canada mainline. This is a scam and they are making an enormous amount of money off passengers like us that have decided to pay the same fares yet give up comfort entertainment and sanity! The thing is that this will not last over time more and more passengers will see what rouge has to offer and avoid it at all costs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R Singletary","United States","2014-07-31","Went PEK-ICN. Before flight service was quite nice with them inviting me into the first class lounge for being a Star Alliance Gold member. In-flight entertainment was also good with a variety of options available on the system. However I rather dislike how they don't allow the option of choosing a seat when making the flight booking as I ended up in the exit row right in front of the lavatory. The flight itself however was okay with service being acceptable although not as attentive as one might expect (they seemed to begin offering landing cards and then walked away several times etc.).","","","Economy","","6.0","4.0","3.0","4.0","4.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Gibson Gary","United States","2014-07-29","We flew from Houston to Beijing in Biz Class - then First Class on the return. There were a few of the attendants that had language barriers but that did not effect the trip whatsoever. The food was good - not great. Although the duck coming back from Beijing was great - but there were only a few servings of that available. The wine selection was okay - and the movie selection was fine. The GPS/Mapping system was fun to watch as we went over the arctic circle. End of day the business class seats were great - my wife was able to sleep most of the trip there and back. I had a harder time in business class being 6'5"" - I was able to stretch out straight but my feet were at a 90 degree angle b/c of seat in front - since I laid on my side most of the time it really wasn't an issue except for when I wanted to stretch out. This wasn't an issue in first on way back. Our boys were in economy and I took water bottle back to them - that was a different world back there but they appreciated the water. (A lot of the windows were ""open"" and it was quite a bit noisier in economy - not surprising but it was a bit of a shock going from the dark quiet of biz class to economy). We did read one review that mentioned how hot the plane was in Houston b/f takeoff. We experienced the same thing. I don't think they lease the A/C equipment at the airport or something like that - b/c we didn't have that problem in Hong Kong or Beijing - and both of those planes were on the tarmac during the heat of the day (Houston flight was at 1am). Problem went away shortly after takeoff. We would fly them again!","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","F Atkin","Canada","2014-03-06","Flew from YWG to OGG via YYC. Air Canada Express leg from YWG-YYC. Gate agent paged me and offered an exit row instead of my originally assigned Y class seat which was beside a mother and infant. Loved that the gate agent was so thoughtful. Last Minute upgrade purchased from YYC-OGG at an additional cost of $700. Enjoyed the flatbed for the 7 hr flight. Service was OK. Once meal service had concluded J class passengers would have to ask for whatever they wanted by accessing the forward galley were the crew congregated. No moving map on either flight however both flights operated onetime. Confirmed with crew that this may be the last season Air Canada mainline operates to Hawaii as Air Canada Rouge will take over this flying which will not offer flatbed seating. Flew back on United from HNL-YWG via ORD as AC fares for a Y class ticket one way was in excess of $700.00. Purchased a First Class ticket on United for $860.00 was served dinner and breakfast and had no charge for checked bags. Beverage glasses were never left unfilled and water glasses were even topped up while passengers slept. No need to venture to the galley to ask for anything.","","","Business Class","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Dorothy Boothroyd","Canada","2014-03-04","My husband and I returned to Toronto from Tokyo on Air Canada yesterday. Our trip to Southeast Asia was with Eva Air. We were fortunate enough to fly Business Class (on points) both ways. The similarity ends there. Eva Air was the height of travel luxury - Air Canada definitely was not. From the so-called Welcome Onboard we knew things were different. With the exception of 2 flight attendants on AC the others were diffident at best one of the flight directors downright rude. It seemed that they couldn't wait to get home. Our flight map didn't work. We were told ""too bad'. One of the BC washrooms was out of service from the beginning of the flight. Of course it was helpful to be able to lie flat but the beds were not very comfortable the quilt looked and felt as if it came from Walmart and the travel kit was just okay. The remaining two washrooms were tiny and poorly maintained. As for the food - the lamb dinner was floating in grease the beans were overcooked and the meal was inedible. As for the so-called Business Class service it needs a major overhaul.","","","Business Class","","2.0","2.0","2.0","1.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Vukits","United States","2014-10-22","Terrible experience: 10 hours to Athens from Montreal. No video screens rude flight attendants. Minimal food and beverage. Avoid this airline at all cost.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Vasiliki Chios","Canada","2014-10-22","Flew from Montreal to Athens. The plane was very new and clean I had one of the most relaxing trips because the plane was empty if all the seats were taken I am sure my experience will be very different. The staff were not bad but after dinner no one saw them until breakfast. I found the cabin air very dry and the staff not once offered water or any other liquid. If the plane was not as full maybe I will fly them again. My trip satisfaction rate is high because the plane was empty and I had three seats to myself.","","","Economy","","5.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Bob Zhang","China","2014-07-22","Flew from PEK to SFO with Air China CA985 a brand new Boeing 777-300ER plane. Seat was comfortable with personal 9-inch PTV. Films and music were good. Cabin service and food were also satisfactory. The flight was punctual and I'm very satisfied with the journey. Hope to fly with Air China again next time.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Gan Stephani","United States","2014-07-17","CA1520 Shanghai to Beijing July 15th 2014. First time using this airline for a trip to Beijing from Shanghai. Booked the trip about a month ahead and was told during check in that the flight doesn't exist anymore and that they could get us on the later flight at 7.30 at night when our flight was supposed to be at 11.30 am. We managed to get an earlier flight in another airport in Shanghai that was also delayed. When we checked in the customer service was rude we spoke to the supervisor and she was even worse. Our flight was delayed and we were told that it would only take 2 hrs it took more than 5 hours. There were a lot of angry passengers as well and there was no answer. Very unprofessional! we asked several questions about our luggage and they didn't have answers to these basic questions. Very disappointed and definitely will never use this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ronald Kerr-Miller","Singapore","2014-02-28","The new business class cabin on Vancouver to Hong Kong is a big downgrade. The seats go down under the armrests of the seats in front of you so you lie in a narrow casket-shaped space - your legs can't move up and down at all but the part of the lid over you chest and face is open. When the passengers put their seats back up it literally looks like vampires rising out of caskets. It's very cramped and there's no privacy. The herring bone pods were worth the money to me - you got a smidgen of privacy. The new configuration is back to 2 across (ex for a few singleton seats that are always gone already) so you have someone breathing at you from a foot away that you have to crawl over to get to the aisle. I will look for other airlines where AC uses this cabin.","","","Business Class","","1.0","1.0","5.0","5.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Villeneuve","Canada","2014-02-24","Just flew Air Canada Rouge (Toronto to Montego Bay) for the first time. Had heard horror stories and read the reviews about them so took nothing to chance. We took our own food to eat (which we have done for years with regular Air Canada) and had movies on our laptop to watch rather than the common movie which was being shown on the plane. I had also downloaded their entertainment app on my iPod in advance so could watch their entertainment system as well. Flight down was delayed leaving for about half hour and flight back slightly delayed. Took advantage of their single cart service when it was offered for soft drinks but other than that didn't ask for anything. The flight itself was no worse than some regular Air Canada flights I have taken and we were fortunately we were able to get the bulk head (at an extra cost) so had sufficient leg room. Overall was satisfied with the flight because I expected nothing from them other than flying me to my destination.","","","Economy","","7.0","3.0","3.0","2.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Bernier Jean","Canada","2014-10-20","I travel extensively. I am gold/platinum on both United and Delta. Recently moved back to Canada after living in US for 3.5 years. Have been dismayed by Air Canada both by the high prices and poor service. But the worst is AC Rouge. Just travelled 2 trips one to Las Vegas and the other to Orlando. The first was in ""premium"" class the other in economy. Both have been among my worst flights in each category. Even surprised regulations allow such cramped seats in economy. I will do everything to avoid Rouge in the future even if it means making a connection as opposed to a direct flight.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Wood William","United Kingdom","2014-10-20","I flew Manchester - Toronto then onto Charlotte plane was late arriving Toronto and missed connection. I was told I would have to fly to Baltimore to get connection next morning. By the time I got to the hotel I had been travelling 23 hrs since leaving home. My luggage did not arrive in Baltimore despite being told it would be there when I arrived. I rang air Canada luggage services from Baltimore and was told there was no record of my luggage tag on their system and it should be in Charlotte when I arrive it was not by chance I was in the airport to meet a customer the following day and it was being pushed on a trolley so could claim it. I know these things happen but it is the total lack of any care or response from Air Canada that is my gripe. Premier seats were good both ways food was ok ipad idea does not work where do you put them when drinks /food arrives maybe Velcro on back of seat would help so it can be suspended and does not need to be held.","","","Premium Economy","","3.0","4.0","2.0","3.0","2.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Solo","Australia","2014-07-15","Melbourne - Shanghai - Beijing - Stockholm and then reverse. Inflight entertainment was fine on the flights that included a personal screen but for both Stockholm-Beijing routes it was just one screen on the bulkheads. On one route the screen wasn't even working. Food varied from delicious (Melbourne - Shanghai) to poor to everywhere in between. The price I paid however made up for most of these gripes. I got to and from my destinations safely and on time. Even when we got stuck at the terminal in Beijing for over an hour due to no fault of the pilot we landed back in Melbourne on time. The toilets were always clean. Beware the hotel the airline will put you in for lengthy layovers. The airline will not help you find your way to and from the hotel. Overall very unpleasant but cheap and consistently on time. Take the good with the bad!","","","Economy","","4.0","2.0","1.0","2.0","3.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A von Friedeburg","United States","2014-07-15","Took Air China for the first time on my first trip to China - from LAX to PEK on Jun 21 and PEK to IAD on Jul 10. Based on some negative reviews on this and other sites I was a bit worried about spending 12-14 hours on an old plane with lousy service bad food and non-English speaking staff. My expectations were completely shattered: our plane was the latest Airbus model seats were very comfortable the flight attendants very attentive and polite all spoke English and the movie selection was just fine. First time travelers to China are well advised to choose Air China. Moreover the passport and custom controls at Beijing Airport beat almost any US and European standards in terms of ease and friendliness.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Samir Akhavan","Canada","2014-02-24","YYZ to YYC on Feb 14 and back the following day in economy. Both flights operated by 320 Airbus with plenty of legroom good entertainment and decent enough buy on board. I recognize AC is not everyone's favourite airline but I have rarely if ever at all had any major problems. One thing though: I would fly neither Rouge nor the new 777's with ten abreast seating.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Carter","Canada","2014-02-24","I am a frequent AC flyer. Short-haul between YVR and Edmonton or Calgary. From not happy with them - over the last few years they have improved markedly. On-time is very good and so is customer service. I think they deserve the 4 stars. Last flight was Calgary-YVR. Airport is good shape and new massive addition almost ready Gates staffed with well dressed and smiling (YES smiling) staff. Travelled on a business class upgrade. Flight on-time attendant greeted me by name with great courtesy food service just ok (same two light entrees seem to repeat a lot) wine offerings excellent and served promptly carefully and with a little style. Hot towels very hot seats ok took my coat hung it up and returned before landing.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Fontana McGirr","Canada","2014-10-13","We usually fly to Vegas via Montreal. We live in Ottawa and there are very few direct flights. This time we went via Toronto to Vegas. We flew Rouge. What a disappointment! The planes are old. There is no PTV and if you do rent an iPad the movies featured are old. The overhead luggage compartment was full so some people were asked to check their luggage because it would not fit. Luckily we had booked seats in front so we had good leg room. The flight attendants were very attentive but you could tell they lacked the experience of the veteran flight attendants. When we returned from Toronto to Ottawa we flew a regular Air Canada flight and you could tell the difference. What has happened to Air Canada?","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Furlotte","Canada","2014-10-13","We flew Rouge from Toronto to Venice because it was a direct flight. The outbound plane was older and the seats are definitely too small and too close together. God help you if you had someone in front of you that wanted to recline! The crew however were young and more friendly than most we've had in a long time. Seemed to be more flight attendants also. Our return trip was on a newer plane and the crew were again very friendly and helpful but the seating was the same. People need more room!. We were aware of the inflight entertainment option with iPads but were surprised at the few old movie choices and offerings. These flights were too long to have such limited entertainment. I'm glad that AC has changed its mind about Rouge to Barbados.","","","Economy","","6.0","2.0","5.0","3.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","K Aridanto","Indonesia","2014-07-11","Flew Jakarta-Xiamen-Beijing and Beijing-Xiamen-Jakarta route. The journey took place in December the northern part of China was absolutely freezing. When I arrived in Xiamen there was no problem. The problem was actually when I arrived in Beijing. The pilot parked the aircraft far away from the terminal. By the time I got off the plane the temperature was below 5 degrees Celsius. We needed to be transported by bus to the airport terminal. The seat on the aircraft alone was very narrow quite an inconvenience for me. Overall it was fair.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","F Strempel","Germany","2014-07-06","Flew FRA-PEK-HND KIX-PEK PEK-BKK and BKK-PEK-FRA. Service on the longhaul flights was good FA's friendly and their English was fine. Food was okay for coach. Shorthaul flights were fine too but nothing special. All flights on time and always got an emergency exit seat for free. Seats were comfortable I didn't check the IFE because I had my tablet with me but it seems to be average. Very good value for money! Tickets have been very cheap und nevertheless I could change my last flight back home for free. Excellent customer service at the office in Frankfurt!","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mike Tigg","Canada","2014-02-22","YYZ-LAX-YYZ AC792. Consistently late departure on this route either with excuses of maintenance luggage having to be removed or loaded passengers tied up in customs weather etc.. This time all of the above except weather. 763 with no space pod seating that is really showing it's age and lack of cleaning. Inedible breakfast mash of soggy pancakes and rubber sausage. Crew pleasant enough but given very low grade product to work with. On return the crew were efficient but perfunctory and the food just as awful. When I asked how well the beef was done the attendant replied that they didn't know as all they were told by the company was to put it in the galley oven and cook for twenty minutes same for all the meals. Very poor product for the money.","","","Business Class","","4.0","2.0","3.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Summers","United Kingdom","2014-02-20","EZE-SCL-YYZ. Feared the worst after reading other reviews however must admit I was very satisfied with this flight. Good friendly service regular drinks distribution during the night decent inflight entertainment and acceptable snacks and meals including complementary alcohol which isn't always the case on NA carriers. On time departure and early arrival at YYZ. Glad the older two-class 777-300ERs are used on this route rather than the newer high density aircraft.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Carter","Canada","2014-10-13","San Diego on September 30 2014 and returned to Toronto on October 6th. On the positive side the flight left on time and the crew was pleasant and tried to accommodate passenger requests. We sat in row 25 and by the time the crew made it to that row much of the food selection was sold out however the crew offered the few items left in the carts and were very accommodating. My key issue is seating space. I am 6 foot 1 inch tall and thin. As you can imagine getting into those Rouge seats was an issue and sitting in that cramp space for over 5 hours proved to be very uncomfortable. They really need to put a “warning” on the booking site to say that “Rouge seats will not accommodate passengers over 6 feet tall”. Sorry to say but this will be our last Rouge flight and I will be sure to let family friends and acquaintances know how tight the seating is and to avoid at all cost. I just can’t imagine surviving a trip overseas.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Blomfield","Canada","2014-10-12","Travelled Toronto to Athens and return on this cut-rate airline that has cut everything but the rates. Staff members on both flights with one exception were disengaged disinterested and at times downright rude to passengers. I am determined never to travel Rouge again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","M Mulcair","Australia","2014-01-10","MEL-PVG outbound 26/12/13 PVG-Wenzhou 26/12/13 PVG-MEL inbound 9/1/14. It's not the best airline out there but acceptable for the direct connection to Shanghai and value for money. Timing of flights meant meals were served just after takeoff and just before landing with not much in between (stewardess came around with water 1-2 times in about 5 hours many passengers went to the galley to ask for drinks themselves). Seats not much room but you tolerate that in Economy Class. Inflight entertainment is standard stuff albeit with a focus on Hong Kong movies and Cantopop. The Chinese service industry has still not mastered the art of the ""false smile"" so hostesses can seem surly and over-officious compared to other airlines. English announcements not of great quality which is not really acceptable on an international flight to an English-speaking Western country. They do provide English announcements even on domestic flights if there are any foreigners on board. On return flight they tried to put 3 of us (including a 3 year old child) in 3 separate rows although cabin staff sorted that out well. It's not a patch on Singapore Qantas etc. but for the convenience of a cheap-ish direct flight you can put up with it.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","P Stephen","United States","2014-01-10","Flew with wife and children New York to Beijing and then onward to another city in China. The onward flight was canceled due to weather which was out of Air China's control but their response beyond that was terrible. It was two hours of being shuttled to different counters staffed by people who spoke barely-passable English. They are supposedly part of Star Alliance but refused to rebook the award ticket after original flight cancellation forcing me to pay out of pocket for the flight leg inside China for one family member. There was no assistance with booking hotel. Bottom line: if you speak Mandarin or you're willing to take the risk for the lower cost then it's an OK airline. But if you expect customer service book a different airline.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michael Carter","Canada","2014-02-20","YYZ-NRT in Y class. I take this flight several times per year. It is a convenient direct flight from Toronto to Tokyo. This flight left on time (actually departing the gate a few minutes before the scheduled noon departure time) and we were in the air at 12:09 with no lengthy runaway or taxiing delays. Arrived a few minutes early in Tokyo. To me this flight is a notch above the standard AC product. They seem to be a little more attentive on their transpacific flights and the flights generally have a good on time performance. Service consists of full meal shortly after takeoff snack about 6 hours later (noodle cup/sandwiches) and breakfast prior to arrival. Drinks (including alcohol) are complimentary. In summary a good flight with a reasonable price and good service.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Vineet Bapat","Canada","2014-02-20","Zurich to Toronto (Flight 879 on Feb. 13) on a rather ageing tired Boeing 767 - however it was not a full flight so we could easily change our assigned bulkhead seats to two by the window in an exit row - which afforded us great legroom. FAs were wonderful - a senior crew - very welcoming helpful and chatty. Likewise the pilot was great fully informing and updating passengers of a slight delay due to a technical glitch and later alerting us to a great view of the southern tip of Greenland when we flew over it. After an equally long flight from Mumbai in the rather cramped seating on a Swiss A330 this flight was a spacious delight. Food was OK AVOD was good with a wide selection of movies music and TV shows. The FA selling duty free items undertook the extra effort to locate what I wanted to buy when he could not find it on the cart. Not a commonly expressed sentiment but the crew on this Air Canada flight went above and beyond the call in providing a level of service seldom encountered in the economy cabin!","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Monaghan","Canada","2014-10-12","Very cramped space. No leg room unless you upgrade your seat or are in an exit row. The seats are narrow and uncomfortable. I would never recommend rouge. If the flights were really cheap I would understand that these are trade-offs. The only saving grace is that the flight attendants were very friendly and professional.","","","Economy","","2.0","1.0","4.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Siobhan O'Connell","Canada","2014-10-12","I am a regular AC traveller Vancouver to wherever x 25 years. I had my first Rouge experience this week to Dublin and was shocked and disgusted with all aspects of the flight. Staff seem to have been selected from Tim Hortons lineup and given camp counsellor training. With an average age of 21 I would not trust them to lead me out of my house much less off an airplane. Food inedible seats hard and tight and what an insult to not be told that there was no entertainment system onboard and a charge for a glass of wine. When I complained I was told that AC always charges for wine which is not the case on the regular long haul flights. Take offence when extra charges are sprung on me (iPad). I paid same as I would have for route through Heathrow: never again a Rouge flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Field","Canada","2014-01-09","First class from SFO to Ulaanbaatar via Beijing on Jan 5. Besides being 27.5 hours late we endured a flight cancellation in SFO after being on the ground for 7 hours and then after being deplaned and told to come back in 2 hours. The information was non existent and there was a passenger revolt. The ground staff were not helpful and not organized. On the following day of departure and after another 2.5 hour delay and another looming passenger revolt we finally left for PEK. At PEK the ground staff were even more clueless in trying to deal with connections and new boarding passes. Our departure from PEK to UB was delayed for over 2 hours as a result of weather despite clear sunny skies all the way from PEK to UB. After finally arriving only 2 of our 4 bags arrived. As I write this the other two are still being traced. This is Air China first class. Star Alliance should be concerned but won't be.","","","First Class","","","4.0","4.0","4.0","2.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Chatchai Im-arom","Thailand","2014-01-09","I couldn't believe this was the Business class! My flight was from BKK-Beijing and Beijing-Haneda. On first impressions the flight from BKK-Beijing the seat is so-called business class where was my TV? No PTV's. The crew came and asked what I would like to have and at what time I made my choice and asked them to serve me before landing. I fell asleep - very comfortable such a good sleep. I woke up when the lights turned on and the pilot said we would be arrived at Beijing in 15 minutes. Realized I'd missed my meal. On the flight from Beijing to Haneda Japan there was no other choices apart from the Chinese breakfast. The last time for me with Air China.","","","Business Class","","","5.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Winarski","Canada","2014-02-19","Flight 1881 departing Sarasota on 12 Feb 2014 to Toronto (YYZ). Delayed 4.5 to 5 hours as of now. No considerations to passengers. JetBlue also delayed but JetBlue brought in pizza and drinks for passengers. Many considerations to those that smoke to leave the secure area but no food. All the kiosks have been closed at this airport since 6 pm!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Cora Martin","United States","2014-02-18","IAH to YYZ to PEK to IAH. Flew economy in January check-in at IAH was fine and smooth so was the boarding process. Only one major delay on the last leg of the flight. But during the first flight from IAH to YYZ the FA was incredibly rude to my family when we asked about the drink offerings. While chewing gum she blatantly told us that all we got is soda juice and water. The flight from YYZ to PEK wasn't all that great either. Flight attendants yelled at one of my family members when we tried to put our bags into the overhead bins. The bags weren't even that large! They fit in the bag size check at the gate we checked twice! The only positive experience on Air Canada was on my last leg of the flight from YYZ to IAH. The plane had been delayed for nearly two hours due to weather which was understandable and downgraded to a smaller jet. One of the women on-board turned belligerent when told by a flight attendant that there wasn't any food available to purchase. The flight attendant offered to give the upset woman her dinner but she refused and remained inconsolable. What to take out of my experience: Don't fly Air Canada unless you absolutely have to and use this airline as a last resort. Avoid this airline at all costs.","","","Economy","","3.0","2.0","1.0","1.0","3.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","H Giggi","Canada","2014-10-12","I had my first and hopefully last Air Rouge trip - one way from Nassau. I'm a petite woman and I have never been so uncomfortable in a plane in spite of having an aisle seat. While it was slightly tolerable for the 3 hour flight I see that Rouge is also flying long-distance routes to places in Europe. I can't imagine being in those kind of cramped quarters for an extended flight of 8 or 9 hours. I'll fly WestJet on the Nassau route next time or an American flight through Miami. The entertainment choices were extremely limited on the iPad. I would have been happy to use aeroplan points and book the equivalent of business on Rouge but the seats are not available to Aeroplan. I called the redemption center to ask for an explanation about the Rouge flights and I was told by the customer service agent that they get many complaints about Rouge all the time. Air Canada needs to seriously reconsider their services and the routes they put these planes on.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Wenda Montgomery","Canada","2014-10-12","Booked my flight to Phoenix with the aircraft showing as a 320 only to discover when I received an itinerary change notification the equipment would be a rouge 319. My first flight with Rouge what a dreadful experience - old aircraft no leg room even if you 'rent' an ipad the entertainment options are dismal and no discount in the price. Having been a loyal supporter of Air Canada for many years with Super Elite/Elite status and having flown over 1-million miles I was extremely disappointed with the 'standard' that Air Canada is now offering under this brand for future travel I will certainly we looking for other options when travelling to any destinations being serviced by Air Canada rouge.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Lier Michael","Netherlands","2014-01-08","20 Dec Dusseldorf - Beijing CA 964. 22 Dec Beijing - Phuket CA 821. 3 Jan Phuket - Beijing CA 963. 3 Jan Beijing - Dusseldorf CA 822. Very bad seats and a lack of leg space. Crew okay. Food average quality (vegetarian dish). Poor service at Bangkok and Phuket offices numbers mentioned on the website were either not working or not answered by anyone. Had to phone the Chinese service line. Online check in is a disaster. Beijing Capital Airport is boring but clean. Our flight had been changed the Saturday flight was cancelled so we had to stay 30 hours in China. At check in on Sunday they did not have our details and they were angry and asked why we did not take the Saturday flight. After 15 minutes we were finally accepted on the flight if there had been no seats left on that plane we would have had to stay another 24 hours in China. After all: never again.","","","Economy","","3.0","1.0","3.0","3.0","2.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Debbie Ridley","United Kingdom","2014-01-07","I travelled from Sydney to Beijing then Beijing to UK on 2nd Jan 2014. The inflight entertainment was poor the TV screen was not working properly. Tea Coffee and juice was only offered at meal times. Water was offered twice. Even though the flight from Beijing to UK was in daylight hours I was ordered to put the blind down The seat belt sign was on the entire flight. All announcements where in very poor English and hard to hear.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Julien Marin","Canada","2014-02-18","Just flew with Air Canada Rouge for the first time. I've been a dedicated Air Canada flyer for many years with Status alternating between Elite and Super Elite. Rouge is a big step down for their regular flight service: reduced legroom uncomfortable chairs inexperienced flight attendants. The lady next to me was not able to be served in French so I had to act as the translator for the attendants this was unacceptable! The Entertainment system changed to an App or browser-based system. I'm not opposed to this but it would be much better if they provided a system on which I can mount my tablet rather than staring down at the table-top the whole flight. Moreover if you have an Ipad you will need to download the app ahead of the flight (or have the Google Chrome browser installed) otherwise you won't be able to view movies onboard. TV viewing will still work through the regular browser (not sure why TV and Movie streaming would be all that different but anyhow). They should offer the capability of downloading the require app (or Chrome) from the plane's entertainment system directly. Overall generally disappointed and wouldn't recommend this flight division of AC.","","","Economy","","3.0","1.0","1.0","4.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Craig","Canada","2014-02-18","Saint John NB to Cancun Feb 7th and will not fly with Air Canada Rouge again. 4 hour delay in Toronto not due to weather and no explanation to passengers for the reasons for delay. 4.5 hour flight with no hot meal available - experienced the same on the way back on Feb 15. Seats were exactly a coke can and a half between edge of my seat and back of next. I am 5'8"" and my husband is 6'0"" and we were very uncomfortable. No TV and music unless you want to download app and watch on your cell phone. You can rent an ipad for $10 but my experience on the way down and the way back was that everyone around me had problems with them. I'll pay more next time and be able to move my legs.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Thompson","Canada","2014-10-12","Worst flight ever. No seat room no leg room cramped and uncomfortable. When the people behind use the seat pockets you feel it if the passenger in front of you reclines its a disaster. The plane was full AC has added about 25 additional seats to the A319 and made everyone uncomfortable. Rough landing at Toronto airport although the flight was early. I have yet to meet someone who claims rouge to be adequate. Stay away I will never fly rouge again.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Geoff","Canada","2014-10-12","Having booked an Air Canada flight without regard to the specifics of AC Rouge I quickly learned Air Canada ""rouge"" is basically charter airline discomfort at Air Canada standard airfares. Being 6'0"" tall the 29"" economy seat pitch was outright miserable. My knees pressed against the seat in front of me even with proper upright seating posture. Sleeping on the red-eye return from Las Vegas to Montreal was near impossible due to cramped seating environment. The rest of the flight was uneventful-on time food for purchase and luggage made it undamaged. No in-flight entertainment TV's. Overall in my opinion Air Canada should segregate Rouge flight options from its standard ticketing engine and sell it separately as discount charter flights because Rouge is on par with Sunwing Air Transat and Thomas Cook. Its bare bone cattle class discount service is in a league well below Air Canada's normally high standards.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Debbie Ridley","United Kingdom","2014-01-07","I travelled from UK to Beijing on 12th December 2013 then from Beijing to Sydney. The plane was clean. This was my 1st long haul flight The meals where ok The cabin crews English was very poor and not very helpful. The seat belt sign was on all the time.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Hessling Timo","Germany","2014-01-06","FRA-PEK-HKG on 12/27/13 and from HKG-PEK-FRA on 01/03/14. Long haul flights with 777-300ER and medium haul flights with 777-200 and A321. Clean and modern aircraft's the 777-200 (15 years old) was clean. Flights were on time. Flights were fully booked except the flight from HKG-PEK. The announcements in English were too low and mostly incomprehensible. Meals were ok for economy class. Only 1 option (rice porridge) from PEK-FRA was absolutely inedible. Lots of drinks service from FRA-PEK. Cabin attendants very friendly. IFE system was quite good. From PEK-HKG and from HKG-PEK limited IFE system with overhead screens. Seat pitch for medium haul flights was very good and for the long haul flight acceptable. Overall all very good.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Paxton Kim","United Kingdom","2014-02-17","Whilst most elements of the flights we took with Air Canada were acceptable rather than outstanding there were two elements that were really poor. Firstly the entertainment system was not working on one 7hr flight and the first stewardess just said she'd look into it but didn't. The second steward admitted they knew it was broken. The real issue though is that the only recompense offered was 5% off our next Air Canada flight. The second issue was the rude check in staff at Vancouver airport - not conducive to generating repeat business. The sooner the Middle and far Eastern airlines get a firm foothold into North America the better.","","","Business Class","","5.0","3.0","2.0","3.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Barr Peter","Canada","2014-02-17","Boeing 777 W (HD) Toronto-Vancouver February 6 in economy. The 10 abreast layout is awful cramped hard and uncomfortable seats I will not travel in this layout again. Leather does not breath. Other passengers in my area voiced opinions that this is not an experience to be repeated. I am a loyal million mile member of AC but this layout and AC Rouge which I have used once and will not repeat for the same reason - too crowded is just too uncomfortable and I will shop other airlines for better seating or just stay home.","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Grace","Canada","2014-10-12","After reading many reviews I was very apprehensive about our flight from Toronto to Montego Bay. The flights were on time and we found the staff young but professional. Maybe because we're not tall people we had enough leg room and didn't feel cramped. We also found the flights to be nice and quiet without the carts going up and down the aisle every little while. We ate before we got onboard and had snacks with us so that wasn't an issue. Would fly Air Canada Rouge again if the occasion presented itself.","","","Economy","","8.0","3.0","3.0","3.0","1.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Monahan","Canada","2014-10-12","Air Canada Rouge is to be avoided. There is no leg room the depth of the seat is short and seats are small in width. Staff are nice but hardly compensates for the discomfort. This is Air Canada's discount option but my fare was not discounted. Avoid!","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Sam Smith","United States","2013-12-21","I traveled from SFO to Beijing (an 11 hour trip) and there were no TV's (monitors) at the seats. This is an 11 hour flight and I am shocked that an airline does not have seat screens for entertainment. Instead what was available was a projector screen with blurry vision that made it impossible to see. To my dismay the same thing happened from China to SFO (my return). What made the trip even worse was the use of my iPhone which was kept in airplane mode but the air hostesses would not allow me to have my phone on even in airplane mode. •Traveling to Asia on an 11 hour flight with no entertainment was extremely painful. I was given the same food from Hong Kong to Beijing and from Beijing to SFO. I had requested for a special Hindu Meal. Every time I had to remind them that I had ordered a special meal.","","","Economy","","1.0","3.0","0.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Lal Jashil","Australia","2013-12-19","I travelled from Melbourne to Vancouver with a technical stop in Shanghai Pudong and transit stop in Beijing Capital - and return. I was very impressed with the service. Flight attendants on all flights were very friendly attentive and polite. They were welcoming with smiles and laughs all around which made the long flight quite pleasant. Food was excellent - great Chinese cuisine (more western choice was also available) with generous servings. Inflight entertainment was good. To top things off - I bought the ticket at an excellent price - considerably lower that all other airlines. I would definitely consider flying with Air China again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Vladyslav Alexeyenko","Canada","2014-02-17","AC151 Toronto - Vancouver. The only good thing was the online check-in through Air Canada's iPhone app I was lucky enough that there was one exit row seat (has extra legroom) that no one purchased off at extra cost or checked-in earlier so I got that. Apart from that everything else was quite bad. The staff were not attentive. You ask them something they promise they will get back to you then they forget. When you click the button to call the attendant no one ever comes even though they walk by. As usual no food on domestic flights only drinks. The plane was dusty as usual.","","","Economy","","5.0","3.0","2.0","2.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Yount","United States","2014-02-17","I recently spent between $3000 and $4000 for 3 seats on Air Canada for a vacation to the United Kingdom for my wife sister and me. It was important for all of us to sit together. When I tried to get seat assignments their computer system did not work. I had to call instead and spent much time on the phone getting it done. We made the flight to London and were served a small breakfast and I was skipped. On the flight home we were shunted from one departure gate to another. On our third different one the computer system would not work and we were told we would have to be moved yet again when it finally kicked in. As we were boarding our final flight the stewardess pulled my sister from her seat and gave it to another person. I protested and asked how that could happen and we were told that a husband and wife who had not bothered to reserve adjacent seats had asked for my sister's reserved seat and they just gave it to them breaking up our family group to do so. We will never fly Air Canada again.","","","Economy","","5.0","2.0","1.0","2.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Thompson","Canada","2014-10-12","Stay away from Rouge. Nothing but discomfort and aggravation. Flew back from Vegas on Oct 6th the plane was full. No body room or leg room. If the passenger behind you puts something in the seat pocket you felt it. Your knees touch the seat in front of you. No inflight entertainment only with an iPad and they rent them for $10.00. I will not fly them again.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Robert Crumb","Canada","2014-10-08","You feel like your riding in a yellow school bus but with much less legroom. High seat backs I'm 6' and my knees were pushed into the back of the seat in front of me. Flew from Toronto to San Diego for 5 hrs in beyond cramp conditions. There should be a law preventing such cruelty - the airfare wasn't any cheaper than non Rouge flights i.e. United American etc (you just don't see it's Rouge when you book AC).","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Hans Roloff","Germany","2013-12-11","PUS-PEK in a B737-800. Plane not new but clean and inviting. Departure on time (also due to generous turnaround time in Busan) arrival in Beijing ahead of schedule. Flight not fully booked thus our middle seat fortunately was left empty and provided some extra comfort. As in many Asian airlines the announcements in English were too low and mostly incomprehensible certainly a risk for emergency situations although you rely on the fact that this is not your first flight and you know the ""rules"". Lunch was served on this flight of almost two hours two standard options decent food - absolutely ok for economy class. The Chinese (white) wine they served is strange to European palate but you almost feel like Robert Parker and keep tasting and discovering. Overall impression of the crew was positive: polite and efficient not eager to talk. Limited IFE with overhead screens just the usual equipment in a 738 of about five years of age sufficient for a short haul trip.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","L Bailey","United States","2013-12-02","I travelled from Beijing (PEK) to Houston (IAH) on 12/1/13. There were a few points that made this trip poor: 1) The PA system was nearly indecipherable most of the time. When the flight attendant would speak the PA system had a lot of feedback and echos and you could not hear what was being said. This could be a safety issue in an emergency. 2) Our main flight attendant was very rude. She rolled her eyes anytime she was asked a question (ie asking for more tea asking to take tray etc). I had a cold I was getting over and needed some water. I asked her for a bottle that was half full that I could keep with me and she refused again rolling her eyes. (We couldn't bring water bottles on board.) 3) My husband is ethnically Chinese but born in the US and speaks no Chinese. When the flight attendant spoke to him in Chinese he said he did not understand Chinese so she simply raised her voice and said it again rolled her eyes and walked away. Overall the crew was not helpful especially rude to foreigners and unpleasant.","","","Economy","","2.0","4.0","1.0","2.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Caldentey Juan","Chile","2014-02-14","I recently flew SCL-EZE-SCL economy class. Relatively new 777-300. Good flights average legroom and recline. Cabin crew attentive and polite all the time. Personal IFE system standard and requires some maintenance. Both flights were at meal times food was good but very poor only a sandwich and soft drinks.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Diesner Edmund","Canada","2014-02-11","Took AC156 Vancouver to Toronto on January 16th. The flight was on time the crew friendly no problems at all.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Mack","Canada","2014-10-08","I flew YYZ to PHX. Terrible flight. No leg room no entertainment no electrical outlets but the same price as before. I will fly any other option than AC Rouge from now on. I have been super elite on Air Canada for years and I feel somewhat betrayed. I flew BA to London last week because I'm so angry.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Sherman","Canada","2014-10-08","I flew Rouge from Toronto to Phoenix despite the reviews. The reviews are correct. The biggest issue is the seat size. This is a good airline for children as they have enough legroom. For half the flight I stood in the galley because it hurt too much to sit in a 29 inch seat for 5 hours. There is also a problem with the inflight entertainment as it offers very little if you use an Apple product. Hopefully another carrier will provide some competition.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Steven Cao","China","2013-11-28","Several rounds recently on Shanghai Hongqiao-Beijing sector all B777-200 or new B777-200ER. On time departure and arrival spacious let-room for economy class comfortable seat friendly staff provide efficient service I've decided to switch to CA from MU despite being an elite member of MU!","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","G Mark","Australia","2013-11-27","Flew Sydney to NYC via Beijing. New planes inflight entertainment decent food and good service! Also no cost stopover in China and the new VISA on Arrival (free) service that allowed me to do some sightseeing and break up the long trip. Only complaint was some passengers were too excited at the beginning of the flight.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Diesner Edmund","Canada","2014-02-11","AC963 Bogota to Toronto on January 30th. There was a 4.5 hour delay as mechanical problems required the aircraft be replaced in Toronto. We were advised and given free meal vouchers to eat either at a restaurant in the airport or a hotel close by. Everything handled very professionally. No problems on the return flight the food was actually quite good the crew very considerate and the entertainment system worked fine!","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Diesner Edmund","Canada","2014-02-11","Flight AC 962 Toronto to Bogota on January 16th. Flight was on time the crew very good but the breakfast served very poor. Entertainment system worked fine and we arrived on time!","","","Economy","","7.0","3.0","4.0","2.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Susan Marshall","Canada","2014-02-11","Just returned from Hawaii using Air Canada and never again. We got to the airport in Vancouver to find that the flight was going to be 3 hours late leaving they could have let us know by text or at least by email. The only compensation was that once on board we got the ear phones which usually cost $3 free! The seats I had booked had now been reassigned to someone else no explanation about that so we were cramped up in the last row where my reading light did not work. We took our own sandwiches as I refuse to buy their expensive food. Coming back we did not get anything not even a drink on the flight from LA. Also no blankets or pillows.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Doig John","United Kingdom","2014-10-08","YYZ-EDI 2 Oct 2014. Booked in Premium rouge this being the fourth sampling of Rouge since they started operations in July 2013. I have read other reports on this forum about the negative comments about AC rouge therefore there was an element of concern of what to expect! Premium rouge permits priority boarding at YYZ this was done efficiently. On boarding the aircraft it was clean and tidy with water and menus placed on the seat arms/dividers. The crew were young and friendly they are not however as professional in service presentation as those on AC mainline. The safety announcements were fine as they should be. The leg room in premium rouge is similar to that provided on AC mainline Executive class. I am 6’+ and I was comfortable for the overnight flight of 6hours +. A choice of chicken or a non-meat dish was provided for dinner with drinks included for the fare paid. Hot towels and linen for the tray tables are provided prior to the first meal service. Meal orders were taken shortly after departure along with offers of complimentary I pads for IFE. I did not bother with the I pad as I wanted to sleep after the dinner service which I managed to do for around 2 hours. About 1.5 hours before landing at EDI a small continental breakfast was serviced. The flight landed at EDI on time and with a carry-on bag I was though the airport in around 15 minutes after landing. Having experienced 2 AC mainline flights in Executive class immediately prior to this rouge flight the rouge service stood up fairly well hopefully the professionalism to service will follow with age. I am already considering AC rouge for future trips to North America the real down side is that at present the EDI/YYZ service is only available mid June through early October.","","","Premium Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Pamela Wells","Canada","2014-10-08","Toronto to Greece with no in house entertainment is not a good thing. You can download entertainment app if you have iphone ipad and they start at the front of the plane with limited ipad rentals. I am short but noticed the seats smaller and my husband definitely did. Flight crew great. We always fly AC but looking at flights to Barcelona and will not fly there with AC because Air Rouge is only option.","","","Economy","","3.0","2.0","5.0","4.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Williams","Canada","2014-10-08","Travelled to Las Vegas from Toronto. Paid the extra money for premium economy as it was a long flight. Luckily we got the row right behind business class and it felt a little roomier for the legs. Think we were luckier than the rest in premium economy for this reason only. God forbid if you had to go to the bathroom because you had to make your way down the narrow aisle to the back of the plane loaded with people waiting to use the bathroom. There is barely enough room to pass other people going the opposite direction. But people persist by squeezing past you nevertheless. We ordered 3 pizza slices and falafel wrap. The pizza was the worst. Paper thin. Nothing like the picture in the menu. Ate it because we weren't prepared with snacks of our own. I did find that the staff tried their best in these less than ideal conditions. They must have to deal with a lot of grumpy people on these flights. I guess a lot of people on the flight were up and about in plane as to avoid blood clots in legs. I was very thankful to finally leave the plane at our destination. I will seriously reconsider Air Canada Rouge for future flights.","","","Premium Economy","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","P Wong","Malaysia","2013-11-22","Flying with Air China 737-800 from Beijing to Guangzhou. 3 hour flight was delayed 90 minutes. I was sat in the very uncomfortable seat for almost 4 hours. Flight attendants were patient with passengers that needed to transit at Guangzhou. The overhead TV was boring and in mandarin (maybe cause by domestic flight). The vegetarian food was too salty but okay for economy class. Will not recommend.","","","Economy","","3.0","1.0","5.0","3.0","2.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","G Matthews","United Kingdom","2013-11-13","Thank you Skytrax! Finally you place Air China as 3 star airline which is where they belong. I have used them many times in the past 2 years for work and standards in biz class have dropped this last year. Cutbacks for many things and staff seem to be unhappier. BTW safety standards should be questioned - and why oh why do Air China let flight attendants take up biz class seats en masse for their sleep times? Very unprofessional and please please find me a Star Alliance direct service from London to Beijing.","","","Business Class","","2.0","3.0","1.0","2.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","X Yu","Hong Kong","2013-11-12","Xi'an to Beijing long delay on boarding and complete silence from ground staff. They just ignore customers and were rude to foreigners asking about status. Onboard the cabin crew were in a bad moood because odf delay and were also rude and seemed like they could not be bothered to speak any English. Food was literally thrown out onto table without a word or smile and staff laughed when I asked for a beer. I flew them last 18months ago and their standards now seem to be slipping back 10 years to the Air China of old! Back to Dragonair and a change of routes for me.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Sheppard Chad","Canada","2014-02-10","Flew Air Canada rouge to Orlando from Toronto Jan 25 2014. We will never use this airline again from now on we will fly into Tampa and drive to Orlando. Flight was delayed to and from while the staff whom could use some PR training assured us they hardly ever have delays such as this. Seating was cramped and uncomfortable and the staff on ground and inflight seemed rude and unprofessional unlike anything we have ever experienced. They even tried sending my 5 year old from the washroom at the front of the plane to the rear as not to disturb the people in so called first class. First class meaning they were separated from the rest of us with a curtain falling down and enjoyed a drink of cola while we had water because they ran out of pop part at the back of the aircraft.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jake McCall","Canada","2014-02-07","Jan 18 my wife son and I flew to Sarasota. The trip down was ok although we've never encountered such uncomfortable seats as that flight. The trip back on Feb 1 was awful. We arrived at Sarasota early expecting to catch the flight at 6pm-ish back to Toronto. When asked if the flight was on time the attendants answered 'no it'll be leaving Toronto an hour later than scheduled.' As time went by it became clear that not only was the flight not going to leave an hour late from Toronto it was actually in transit from Orlando to Toronto. Eventually the flight (1881) arrived in Sarasota at roughly 11pm and after disembarking passengers and cleaning left at roughly 11.30pm. The flight eventually arrived in Toronto by now it's roughly 2.30am and everyone is exhausted. Eventually we reached our home in downtown Toronto at roughly 4am. We live in a digital age they had my email and phone contact details. Did they ever have the efficiency or courtesy to send a text? Of course not.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Price","Canada","2014-02-05","January 20 out of Victoria to Vancouver. Vancouver to Los Cabos. Return flight January 27 Los Cabos to Vancouver with a connector to Victoria that was cancelled due to fog. It would have been nice for a disclaimer to be printed on E-ticket - no complimentary food. Lovely menu card with only 2 to 3 items actually on the plane. Expensive! Flew Air Canada 12 yrs ago flew again this January 2014 - it will be another 12 yrs before we fly Air Canada again. This was a vacation package that we just returned from - resort part of package was great - flight part of package - not so great.","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Clarke","Canada","2014-10-08","Flew executive from Vancouver to Nassau on Air Canada (YVR to YYZ) then Rouge (YYZ to NAS). The Air Canada portion in a pod was 9 out of 10 as the food wasnt great. I braced myself for the downgrade partly from some seriously bad reviews on this website. I was pleasantly surprised to find the seats we not bad food the same as Air Canada and the flight crew great. I thought Rouge was ok after all. Then came the return flight. We got to the airport only to find the flight had been cancelled and new flight would be 2 hours late. Then three then four and here's where things went downhill. I was now not going to make my connection in Toronto back to Vancouver. I was advised by a lady who barely looked up that I was now booked on a red eye out of Toronto. I said I wouldn't fly an overnight flight and could I please book the first flight out in the morning. She said no at first but then came back and said I would have to fly coach - I said no as I had an executive ticket. She said it's an aeroplan booking and added if you had a paid for an Air Canada ticket she may have been able to help me. Flew to YYZ - went right to Air Canada relations. They listened and gave a sincere apology for my treatment in Nassau. They ask me when I wanted to leave and although they were unable to give me complimentary hotel stay in they did offer to get me a special rate. Flight home on Air Canada B777 perfect breakfast was the best pancakes ever. Overall Rouge not so bad but their handlers in Nassau were rude and disrespectful. Would I fly Rouge again? Probably but wish Air Canada would take back the route.","","","Premium Economy","","4.0","2.0","5.0","3.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Deborah Vandewater","Canada","2014-10-08","We flew back to Toronto from Barcelona anticipating another good Rouge flight as was the outbound. The equipage was different and while the room (premium) was about the same there was no outlet to plug into and the service was much less. As other reviewers have written- the staff spent a majority of their time behind their curtain in the forward cabin. They did their jobs- served towels food and liquor but otherwise you didn't see them very much. The buttons to recline the seat or put up the leg rest were very beaten up (I.e. Old) levers. Some seats worked - mine did not. So I would say your trip is really dictated by: A) the age of the plane and B) the hospitality factor of the attendants. One point in the attendants' favour is that they ran out of chicken on the flt back and switched crew meals to accommodate our choice. Guess Rouge needs more chicken for all the people coming home after a cruise as we start our diets! P.S. I borrowed one of their iPads as my mini kept cutting out on the first flight. Worked just fine and has a much bigger screen.","","","Premium Economy","","4.0","1.0","2.0","4.0","3.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","I Redondo","Canada","2014-10-05","Montreal to Rome Aug. 16 and Lisbon to Toronto September 14. Staff okay they were pretty nice on the way to Rome cheerfully indifferent from Lisbon to Toronto. Having to pay for an iPad and lack of Android app is not good. Seat pitch and lack of legroom horrid. Food was mixed: their main courses were totally inedible but wrap snack was okay. Not enough room on the overhead bins where everything was squished actually not enough room anywhere. Seriously total strangers were bonding over how cramped we all were. It's inhumane really. And what was worse is that I paid regular AC prices! I don't know where those passengers who bought cheaper got their tickets but I can tell you I've been rouged for the last time! I read that the AC CEO says that the problem is that passengers have to ""adjust their expectations."" I hope he'll soon need to adjust his. It was a horrid experience and never again.","","","Economy","","2.0","1.0","4.0","1.0","2.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R Young","Australia","2013-09-08","First Class Beijing to Nanjing in 737-800 and my first flight with Air China. Check in fast priority security queue lounge very pleasant with nice wine but a surly staff member pouring it ""battery car"" to the gate so could board last in a leisurely way was a nice touch. Long taxi flight itself was fine once in the air. Wine not great as great in the air as in the lounge and no entertainment but hardly needed for a 1 hour 40 minute flight (+30 minute taxi). Staff friendly and cabin OK but a bit tired. Luggage delivered quickly to ""red carpet"" rather than the carousel was a nice touch. Better that most domestic Star Alliance carrier First or Business flights I have had recently in Europe or the America's.","","","First Class","","7.0","3.0","4.0","4.0","1.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Antonio Venditti","Australia","2013-09-03","MEL-FCO return. If you are a business traveller and you have to be somewhere on time choose another airline as Air China has a tendency of running late. Other than this Air China was compatible to many other airlines I've flown with. Staff were extremely efficient food was tasty except when flying out of China. IFE was good with a mixture of international movies seats were comfortable and in excellent condition toilets were always clean and the plane spotless. Consistency of Air Chinas services are an issue eg: food out of china does not compare with the quality of that of Australia's. The drinks are sometimes served on the warmer side. All considered I found Air China to be good value.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","M Horton","United States","2013-09-02","Ulan Bator - Beijing - San Francisco on July 28 and 29. Ten hours late leaving UB due to weather that didn't affect any of the other airlines that arrived and departed in the ten hour time span. Dumped in Beijing with no hotel as promised or staff and spent the next 16 hours sitting on luggage that they wouldn't check through. Finally checking in on the 29th and had to fight for a seat. No honesty no service no respect. Won't fly Air China again.","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Meler","Belgium","2014-02-04","On 7/1/2014 my connecting flight from Montreal to Brussels was delayed and then subsequently cancelled and rescheduled for the next day. We were made to wait board disembark and eventually to collect our baggage told to sleep in the airport with a thin blanket in freezing temperatures and to check in yet again the following day. As I was in transit this was even more taxing. Air Canada should have provided passengers with meal vouchers/food and hotel accommodation. Before boarding (after 4 hours of waiting) a few parents with young children asked for some water and sandwiches for their children. Their requests were flatly denied. I approached the purser to ask for water and something to eat when we had finally boarded after hours of waiting but I was impolitely brushed off and made to feel greedy even though I had been travelling for 12 hours at that point and was starving. After we were finally informed that the crew were no longer legal and that we had to disembark and spend the night in the airport we were informed that there were no available hotel rooms. I have never encountered such a blasé attitude towards passenger comfort. To add insult to injury there was no vegetarian meal (as I had requested months in advance).","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Attersley John","Canada","2014-02-04","Halifax - Gander - St. John's - Halifax. (A 5 day business trip) Despite snow storm in Halifax flight to Gander was only delayed a bit by the necessary de-icing Gander to St. John's no problems. St. John's to Halifax another snow storm. Check in was quick and was offered an earlier flight if I wanted. Given the snow this was appreciated and took the offered flight. All flights good and staff professional.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Sakuragi Hana","South Korea","2014-01-28","I've flown with Air Canada numerous times and have noticed a general improvement in staff service. That being said my flight from Vancouver to Seoul on New Year's Eve was a little uncomfortable. The sinks were blocked off with aluminium foil and there was no running water. Instead there was a box full of antiseptic towelettes which was thoughtful. However the mere thought of how many unwashed hands went in the box frightens me. Also my inflight entertainment system was not working even after it was rebooted. I could not watch anything during the rather long flight. I understand that technical difficulties happen but this was not the first time.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Lieberman","Canada","2014-10-05","Rouge 1898 & 1899 YVR-LAS and back. The only good thing about this experience was the fact that I was sitting in ""Premium Rouge"" and had some semblance of leg room on the A319 aircraft. I felt bad for the people in the back cramped in like sardines. Ridiculous that they charge virtually the same as mainline flights for much less. Also ridiculous is that Rouge requires the same number of eUpgrades as mainline for a lot less in the J cabin. Flight attendants were more interested in chatting amongst themselves and their friends onboard than looking after the rest of the passengers and they do not exude any confidence whatsoever. I highly recommend people avoid Rouge if at all possible!","","","Premium Economy","","2.0","1.0","2.0","3.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","H Beattie","Canada","2014-10-05","You don't even get a cracker with your drink and the seats are narrow if you are over 5'6"" or larger than a size M you will feel squished in your seat. No screens or power sources so if you don't carry an Apple product they will ""rent you one for a mere $10"". At the very least when you book a flight on AC Rouge a window should pop up that advises you of these changes. No one likes a surprise and I didn't speak with one happy passenger. Needless to say the next flights we had booked we've gone ahead and upgraded to their Premium Seats so Air Canada accomplished their goal - they got us to spend more. Westjet is looking pretty good right now.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Cowger","Canada","2014-10-05","Like many others I feel that I was abused maybe even cheated. I am a senior citizen normally a trusting soul. Buyer beware. I booked an AC flight to Lisbon and found that I was sent off on this substandard flight - never again. Thankfully the return flights were Lufthansa. What a difference. Worst to best. I am very unhappy with every aspect of the quality of this carrier. Others have already made similar comments - there seems no need to elaborate. Mostly I am unhappy at unwittingly being routed on this flight. Hopefully adding my name to the list of numerous other dissatisfied customers will prevent others from making this mistake. A mistake I will not repeat. Lufthansa or any other airline would be my future choice. As a Canadian I could tolerate the normal AC second rate service this has been more than anyone should be willing to accept.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Antonio Venditti","Australia","2013-09-02","MEL-FCO return. If you are a business traveller and you have to be somewhere on time choose another airline as Air China has a tendency of running late. Staff were extremely efficient food was tasty except when flying out of China IFE was good with a mixture of international movies seats were comfortable and in excellent condition toilets were always clean and the plane spotless. Consistency of Air Chinas service are an issue: food out of China does not compare with the quality of that of Australia's. Also the drinks are sometimes served on the warmer side. All considered I found Air China to be good value.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","D Gill","Canada","2013-09-01","YVR-PEK-DEL return. I did this trip twice and I am surprised that Air China has a 4 star ranking. It is cheap and that explains everything bad service bad food old planes and non existent IFE. There was no inflight entertainment between PEK and DEL. Soon after the meal they shove a wrapped sandwich in your hand as a snack for later on. Air China did it to us twice and it is a common practice as we found out from other people that they cancel or delay a flight and pile up passengers in one plane. The result is chaos in PEK. I fly frequently and my experience was the worst. First time I flew with them because of price and second time because I had to book a seat very late and could not find another airline. Regarding food I do not think that Air China realises that there are people of other cultures fly with them. Same is true about hotels in Beijing. You get to eat Chinese food or no food.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","S Verma","India","2013-08-27","Uncomfortable seat on a flight between Delhi to Peking (and then again upon return). No in-flight entertainment. Very bad food. Staff courtesy below par. For me the Delhi-Peking leg is a difficult flight starting 0315 and reaching 1230 next day especially on a crowded flight carrying PAX traveling long distances connecting for different destinations again at Peking. All apart really cannot understand why the food should be so bad especially since the Chinese cuisine/food is so good. Even if they are adjusting tastes for international passengers their standard meals should be better not something that's unfit to be served!","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M McLeod","Canada","2014-01-28","YYZ-YQR-YEG on 1 Jan. An unusual routing but the non-stop YYZ-YEG flights were hundreds more. Got on our E190 took off and they could not retract the slats so we landed after about a half hour flying around over TO. Plane declared unserviceable so they found another which would be ready in a couple of hours which would mean I missed my connection. 34 people headed to Edmonton and Calgary were thrown at Regina with no advance warning to speak of I was first in line at the desk in YQR and got out the next morning on the 0900 flight to YEG but many others were delayed until late that evening because what few flights there were out of Regina west were booked solid for the holiday.","","","Economy","","2.0","4.0","1.0","2.0","4.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Harris","Canada","2014-01-21","YYZ-SRQ AC1880 Jan 15 2014. Positive: Flight attendants wore neat looking fedoras for boarding. Negative: Everything else. FAs had no idea passengers had to pay for checked luggage were surprised when overhead racks were full when only a third of the passengers boarded. The rest of us were delayed boarding for twenty minutes. I checked in flight movies before trip but couldn't watch anything on my android device and there were no iPads to rent. Food was cold worse than typical.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Shelley Gauthier","Canada","2014-01-21","17-19 Jan 2014. I was shocked to step onto my flight going to Orlando from Toronto. No more TV ok I can deal with that but the seating was greatly reduced! There was no leg room and I'm not even tall. I feel sorry for anybody taller than 5'7!","","","Economy","","6.0","1.0","3.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Michael Walker","Canada","2014-10-05","I've had two flights with rouge. Never again. I was forced to use rouge with flight passes from Tampa and I will not purchase Air Canada flight passes again. Both times flights were late. The latest a flight from Kingston Jamaica scheduled to leave at 2 pm left after 8 pm. There is no business class food is terrible as is entertainment. Why not perfect your brand and let others fly Westjet or Transat - stop competing in this cheap flight service market. Hate to say it but I am going with American Airlines until Porter offers longer flights.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Mons","Canada","2014-10-01","I have flown for over 20 years with Air Canada. However for the first time ever I had a 4 hour flight from Phoenix to Toronto and I have never stepped foot into a plane that had such little leg room! I am 6'5"" tall and I could not put both of my legs behind the seat in front of me. I was also surrounded by other men who were all over 6' tall and they all suffered from this. I will continue to fly Air Canada but only if it is not an AC Rouge flight. Unless AC changes their seat layout I will start flying DELTA or American to the cities that Rouge flies to.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Eli","Canada","2014-10-01","Flew many times before on the YUL-LAS one way flight in economy and since they changed to Rouge just before this trip back in April 2014 I thought it was probably to satisfy a high demand for one way flights to LAS thus explaining the switch to a bigger plane. However simply converting an old 767 plane into a ""low cost carrier"" for which the price was still the same as the previous 737 plane I just can't say it was worth the upgrade to business class. OK the seats are fine and so was the space but to take away the personal in flight screen and all of the electrical outlets to be replaced with wifi and BYO Device? I wonder how many people got enough battery for 5 hours. Even though the tablet was included in business class oh my lord the lack of entertainment choices! There was virtually nothing! As much as the food rather disappointing but ok. My mimosa didn't have any alcohol and breakfast was as good as any economy food. Nice try AC to pass off a new low cost carrier by simply keeping all of the profits. Good thing people take notice into the type of aircraft they're paying for.","","","Premium Economy","","3.0","3.0","4.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R DiResta","United States","2013-08-26","PEK-SFO. No seat back entertainment terrible food hot temps and poor airflow no ability to control temperature. Old seats. Old plane. No English or bilingual reading material. Rude staff. Obsession with mobile phones even in airplane mode while flying not during takeoff/landing. Never never again. Greyhound buses have better amenities.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Elias Farah","France","2013-08-19","DXB-PEK / PEK-DXB with Air China's A330. Seats weren't comfortable with very bad legroom. Almost no English movies they were all in Chinese. Flight attendants weren't nice with no smile. When we left the aircraft they weren't at the door thanking us and wishing us a good day. The food wasn't good and only a small quantity. This was my first and last time with Air China.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","B McLaughlin","Australia","2013-08-15","Hohhot-Beijing. Delayed 3 hours before boarding. Initially told we'd be delayed 15 minutes then were told we'd be delayed ""for a while"". For the second and third hours we were told that the delay was because of dangerous weather on the route. This would have been a lot more believable if we hadn't seen several other flights to Beijing depart during the same period. I know flights are going to be delayed especially into and out of Beijing but the airlines need to be straight with us about what was happening. We boarded 3 hours late pushed back and were then told we'd have to wait another 15 minutes - it turned out to be 45 minutes - before we could take off. The flight itself was fine - 45 minutes in a new clean 737 with polite service. But the delays would be a lot more bearable if they'd tell us what's going on.","","","Economy","","5.0","4.0","4.0","0.0","2.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michael Dielissen","Canada","2014-01-20","I flew from YYZ-YFC on January 9 two days after the shutdown due to weather at YYZ. The check-in was very busy however there were staff on hand to help out. The plan pushed back on time however a teenager felt sick as we were taxiing to the runway and did not quite make it to the washroom on time. We needed to go back to the terminal to get the cabin cleaned. The delay was about 1.5 hours however I have to commend the flight crew on handling the situation with tact and compassion. I hope if I ever fall ill on a plane I get treated the same way. During the delay the flight crew gave out water and gave constant updates and communication. They performed very well considering the circumstances.","","","Economy","","7.0","3.0","5.0","2.0","1.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Alasdair Clarke","United Kingdom","2014-01-20","Flew from London Heathrow to Toronto via Montreal - our entertainment system did not work. When I asked a flight attendant for help they replied sharply ""We are a travel company not an entertainment company"". So I asked another flight attendant who was equally as rude. We were offered a flight with a time of only 50 minutes to connect to our next leg. This is undoable anyway we thought surely? But when our flight arrived 45 minutes late it caused all sorts of stressful complications. On return back to London from Toronto our flight was initially delayed by 4 hours but only pushing in half hour increments. So very frustrating. Short-staffed and totally unhelpful the staff were cleared stressed and it showed. We finally made it onto the plane on which we sat for 3 hours before being told to get off and come back 14 hours later as there was a problem with the plane (they had put water into a freezing cold plane which froze in the pipes expanded and burst). No hotels or food available. Shocking service. I understand that the weather was bad but all these problems could have been simply avoided.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Hottola Petri","Finland","2014-01-15","In Dec-Jan 2014 I flew 4 legs on Air Canada Munich-Toronto-Miami and Miami-Montreal-Frankfurt each of them delayed with a total of 35 hours. All delays were controllable apparently being caused by shortage of staff in airport operations. Being stuck in Montreal airport for 24 hours I got a Holiday Inn voucher but the meal vouchers did not actually cover meals unlike with other airlines' passengers staying at the hotel. Had to stand three hours in a line of five people to get the hotel voucher at the Air Canada counter at the Pierre Trudeau. For a lunch voucher I got a small cup of Pepsi from a tap and water no food. The way the airline struggled with computer maintenance (delay of 4+ hrs from Montreal to Frankfurt) was frightening in terms of flight security. No compensations no apologies but major loss of time and money. Had to buy new tickets for the last leg home.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Primeau Georges","United States","2014-10-01","I travel South from Canada twice a year. I always favored Air Canada for comfort Entertainment and the service. It bugged me a little when we had to pay for our meals but it wasn't so bad. It was an excellent price-quality ratio. Last week I've travelled Rouge. The staff were nice but the rest was disappointing. I've travelled Air Cubana once and I feel it was comparable to Rouge. The leg room is terrible and the entertainment system is worst than awful offering old movies at a high cost (10$ to rent the iPad and 5$ to access the movies). Rouge doesn't compare well to other budget airlines. Moreover we've lost our best airline to the South.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Foster","United States","2014-10-01","Booked a flight from Las Vegas to Quebec leaving at 11.30 pm arriving at 9.52 am. First leg was on Air Canada Rouge and the second was a turboprop plane. A week later double checked my reservation and found out that first flight had been cancelled and was booked on another Air Canada rouge. However this time I was leaving at 12.15 pm arriving in Montreal and then had a 13 hour layover. I called Air Canada and asked if I was being put up in a hotel room for the night in Montreal. No was the answer. The agent really did not care at all. After much discussion I cancelled the reservation and asked for a confirmation email that I would get a full refund. Agent stated that it would not be a problem. When asking how long it will take for the refund he replied ""Up to 3 weeks"". 24 hours later I never did receive the email but the reservation had been cancelled. My suggestion is do not fly this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Janet Smith","United States","2014-09-30","Booked on ""Air Canada"" at a rather high cost from Montreal to San Diego. Discovered that ""Rouge"" was the carrier from Toronto onwards. Plane small hot crowded all the usual complaints flyers have these days. Not even a bag of peanuts offered on a 4.5 hour flight free water offered hourly however. I have no objection personally to flying 'cattle class' when I have paid accordingly. This is outright highway robbery at over $300. one way on what I thought was a 'legacy' carrier. The cabin was overheated with no apparent way to improve the temperature or comfort level. Two lavs at rear of cabin appeared insufficient given the projected passenger load. The staff appeared eager but inept in so many ways. I felt as though I was being attended to by the local fast food restaurant hostess: eager chirpy but ill equipped for a real job. As is the current custom constant nickel and diming along the way adds to flyer frustration fortunately I can forgo the proffered toys at $10. a pop but I do object to paying premium price on a cheap-0 carrier. Never again. (Date of Travel: Sept. 24th flight 1847 - Toronto to San Diego non-stop).","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R Toral","Thailand","2013-08-14","Bangkok to JFK out of necessity rather than choice. I typically fly business but could not justify the price especially after reading the reviews. My decision was justified. Bangkok to JFK leg was not as bad as I expected but the food quality service and entertainment were substandard when measured against other Star Alliance carriers. (I am a Star Alliance Gold Member). The nightmare was the return trip. Upon arriving to JFK I was informed that I would miss my connection from Beijing to Bangkok because the flight was delayed and I was ticketed on the next available flight which required me spending the night in Beijing at Air China's expenses. When I landed there was no CA agent at the gate to help direct you. Second the transfer desk personnel could not provide clear instructions of what to do and several of us spent 1.5 hrs going through a maze trying to find someone who could direct us properly. Took almost 2 hours to get us to the hotel. Upon arriving to Bangkok my bag was lost and 36 hours later I am still waiting. A disappointing experience and no value for money.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","S Tang","Germany","2013-08-14","Hong Kong - Beijing - Munich. Sat for 2 hours in the boarding lounge then 3 hours inside the plane in HK to finally hear that our flight was cancelled. Spent one night in HK and when back at the airport early morning we got a new route: Beijing - Frankfurt - Munich. Arrived in Beijing flight to Frankfurt was fully booked and there were no more flights available that day. Queued at the ticketing counter for 2 hours and had a new route: Beijing - London - Munich having the last part of the journey by Lufthansa. After issuing hand written paper tickets we spent another 2 hours waiting for baggage and shuttle bus to hotel. Spent one night in Beijing and the next day we finally took off to London. Long distance flight was ok: flight attendants don't really know the meaning of customer service and the food was reflecting Chinese cuisine very poorly. In London we were not booked onto the flight to Munich! The lady at the ticketing counter in London was very understanding (Lufthansa) and she put us on to the next flight to Munich. Arrived in Munich 2 nights and 3 days later than initially planned and our last surprise one piece of checked in luggage went missing. Conclusion: Air China is a cheap airline and this reflects on how they handle passengers.","","","Economy","","","3.0","1.0","1.0","4.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Pattinson","Australia","2013-08-13","SYD-PEK Aug 2013. Flight was shown as non-stop from Sydney to Beijing which was the main reason for choosing Air China but we stopped over in Shanghai where we were required to clear customs and re-board the (same) plane. Return was non-stop as advertised. Really not enough legroom for a long-haul. Crew were polite but not friendly. Flight was smooth but fasten seatbelts was on most of the time as the pilot announced (non-existent) turbulence. As a consequence of the non-existent turbulence the cabin crew stopped their service and were not available for 80% of the flight - it seemed as if this was intentional. Wouldn't go on Air China again.","","","Economy","","4.0","2.0","3.0","2.0","3.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Romano","Canada","2014-01-14","YEG-YYX (2) YYZ-LHR FRA-YYZ YYZ-YEG (3) YYC-YYZYOW-YYZ. (all Y class) These were my travels for 2013 with Air Canada. Overall I enjoyed the level of service they offered. Only few flights delay by 30 mins maximum. Air Canada food service buy on board or complementary on international needs a major revamp as the quality seems to be going lower. Flight attended were decent but did not amaze me in any sector however the ground staff were more friendlier.","","","Economy","","8.0","4.0","3.0","1.0","4.0","","","2.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Otto","United States","2014-01-13","Toronto - Buenos Aires packed Boeing 777-300 seat 4A. The intercontinental Maple Leaf lounge was very comfortable quiet with an adequate selection of snacks and refreshments. Boarding in Toronto was simply chaos a mob of people pressing toward the jetway. Premium boarding lane was worthless and the 7 visible staff did not appear to have the situation under control at any point. Flight crew in Executive First cabin was inconsistent. Service Director was a gem very gracious. But the rest of the front cabin crew didn't seem to want to be there. Eye contact & smiles were absent and the environment lacked any genuine sense of welcome. We took off after midnight and I opted for the express meal which was adequate but not great. The lie-flat seat with duvet and pillow is very comfortable for a good night's sleep. Unless you plan to crane your neck in strange ways don't plan to be able to see out the window. Why were the pods designed to face the aisle? Plenty of overhead space but minimal storage space around your actual seat. There was a fair amount of trash (newspapers plastic wrappers boarding cards) from the previous flight around my seat and in the overhead bin. The bathrooms were in poor condition. AVOD choices were plentiful and the system was easy to use. In the hopes that this was simply an ""off night"" for AC I'd take this flight again.","","","Business Class","","5.0","4.0","2.0","2.0","4.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","O Wood","Canada","2014-01-13","My first time flying Air Canada in a while YVR to LHR and back. First of all my ticket price was the cheapest out of other possible competitors. The seats had comfortable leg room and I didn't feel cramped. The flight attendants were very friendly and helpful. Also the food wasn't bad. I was pretty happy to have got ice cream for the first time on a flight. Drinks were served 3 or 4 times throughout the flight as well. The entertainment was great and had a lot of choices of movies and popular TV shows. The aircraft was clean and left the airport on time.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Frank Barry","Canada","2014-09-30","We flew AC Rouge to Venice on Aug 23 having paid for the extra leg room seats. The flight was good and the extra leg room was great. Having read many reviews complaining about the cramped seats. It would be nice if the cost of the extra leg room seats included a few extra perks (like priority boarding and/or free drinks) as $90 for a one way is a bit steep. The flight was good excellent service. I was surprised that a flight to Italy did not have any announcements in Italian. The in-flight entertainment was OK on our iPhone and iPad. Although not ""advertised"" the USB plug on the arm rest came in handy for keeping our devices charged. There is also plug to be shared between the two seats by the window. Movie choices were OK but not as good as the mainline aircraft. I also really missed the flight data and maps that are available on most airlines.","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N Jean","Canada","2014-09-30","Pro: Flight from Toronto (Canada) to Punta Cana (Dominican Republic) and back safely and on time. Cons: No entertainment (ex. movies) on board unless you have ipad iPhone or Windows laptop. You can rent an iPad on the plane for 10$. Movies not compatible on Android systems. You had to pay for your food. Some beverages such as water juice was provided for free though. No space between the economy seats. If your 6 foot and taller unless your seated near the alley way its very uncomfortable especially when the persons in front of you reclines their seat. The only reason we went with them is because we saved 25% on our trip with our Airmiles. Don't get SCRouged by this airline if possible choose another airline.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Ann","Canada","2014-09-30","Air Canada Rouge from Toronto to Montego Bay and return. Seats were cramped (I am 5'4"" and my knees touched the seat in front of me) no entertainment unless you bring an iPad service was minimal and no duty free offered on the return flight. This is definitely a no frills airline but you are paying full Air Canada price. Would never book with Air Canada Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","David Harrison","Australia","2013-08-06","MEL-PVG-LHR-PEK-PVG-MELin J Class. PVG-LHR was code-share using Virgin so won't comment on that. CA178 was my first long-haul with CA. Mostly it was a pleasant trip with good service. A330 was in good condition. A few scuff marks at feet level. Bathrooms were clean throughout. Captain spoke excellent English and FA announcements were clear English. Requests to FAs were mostly understood. Service when the call button was pressed was very prompt. Meals were fine. Presentation was a bit naff but food OK. The seat was good the design made me think of J in Lufthansa. I worked the whole trip so didn't try it as a bed. Access to the power point and headphone socket was fiddly under an armrest. The overhead light was not accurately aimed at the table. Amenity pack was OK. Mostly working so not much time for AVOD. Video feed quality was excellent. Headphones not noise cancelling but adequate. LHR-PEK - Departed on time. Good quality pyjamas provided and the bed comfortable. Blanket a bit on the small size. Meal service was fine. Choice of movies was OK. Headphones were very good with noise cancellation. PEK-MEL - First time trying PEK as a transit. Not good. Arrived in T3. After walking about a kilometre reached the transit desk. Half an hour later I was through. Had to take the train then finally get to the domestic lounge. Was called to the gate but stood for 45 minutes waiting for the bus to the plane. Plane to Melbourne was via Pudong. Lunch was OK then arrived at PVG. A man with a flag rounded up all the MEL pax and herded us to the baggage claim area then to immigration. Bit of a queue there. So after about a 750m walk arrived back at the same gate same plane. All in all I came away with perception of 4 star service for the air portion. 2 stars for the transit service at PEK maybe 2.5 stars for transit at PVG. A pity because Air China itself was fine.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Gael Dufoyet","France","2013-08-04","CDG-Beijing / Shanghai-CDG. First class on the way out business class on the return. Check-in at CDG was smooth and Air China own staff greeted each first class passenger and was escorted to the passport check area. The star alliance lounge has friendly staff but pathetic choice of food and tired facilities. On board the seat was comfortable and turned into a bed. It was however like a Turkish Airlines long haul business class seat but with more privacy. Male flight attendant was very kind and nice but definitely needs a touch up on grooming while female flight attendants were immaculate in grooming but need a brush up on service skills. Bizarre meal combination with Chinese spicy chicken and prawn served with Risotto. Whole service lacks refinement and sophistication of other airlines but very efficient. Return check in at Pudong was fast and friendly. Did not have time to visit their lounge. Flight was operated by an old A330 but still with a seat that turns into a full flat bed. Did not eat and slept for a good 8 hours. Cabin crew on this sector were all attentive and very friendly. English did not seem to be a problem on the flights I took as others experienced. Inflight entertainment has a lot of choices but has a strong focus on Asian / Chinese speakers.","","","First Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","M Sockel","Australia","2013-08-04","SYD-PDG-MXP-PEK-SYD. Original flight cancelled. Offered to fly 2 days earlier or 2 days later. The flight over was in a very old example of an A330. The delay on the ""media"" system was about 30-40 seconds per touch instruction. The ""food"" was inedible. Flying through Shanghai I could not check my luggage through to Milan but had to collect it and go through customs and Quarantine and Re-check in. Shanghai Airport was not air conditioned during my 6.5 hours layover. I had to carry my luggage with me as I could not re-check-in outside 2.5 hours before departure. Contrary to my expectations  my luggage arrived at the same time I did. If you have a choice fly with other airlines.","","","Economy","","","2.0","1.0","1.0","1.0","","","0.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","May Christian","Hong Kong","2013-07-23","Flew HKG-PEK-FRA-PEK-HKG all in ECO. Short haul flight the Crew was much nicer compared to the long haul flight. Connex was good and efficient. PEK-FRA-PEK. The crews were very robotic and just spoke the necessary minimum quite harsh tone when preparing the cabin. Flight wasn't full so crew couldn't be stressed. Food was nothing special Entertainment OK (selection was a bit outdated). Value for money was good and it fulfilled my expectation. Even though next time I would rather spend a few Dollars more to fly one of the established airlines direct connex.","","","Economy","","4.0","3.0","1.0","3.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","K Otto","United States","2014-01-13","Santiago - Toronto. There was a problem with my ticket but the airport ticket office agent was sincere and thorough dissolving the stress and resolving the issue with a smile. Air Canada uses American Airlines' Admiral's Club in Santiago which is very pleasant but quite full at night. The gate was crowded and announcements were difficult to hear but boarding was orderly and efficient. The cabin crew was outstanding on this packed overnight flight. And this makes all the difference. Welcoming friendly sincere. We pushed back within 15 minutes of departure time. I opted for the full dinner. While the food itself was average the service was very attentive (this crew hustled!) and the wine selections were surprisingly good. The IFE system had a wide range of choices and was fairly intuitive to use. The bathrooms appeared worn but were clean. The lie flat seat (3D) is very comfortable. Breakfast was a disappointing rubbery omelette but I appreciated being able to sleep until shortly before landing. The breakfast buffet in the Maple Leaf Lounge was very pleasant the receptionists were gracious and there was no wait for a shower room to freshen up before my connecting flight. Bottom line: a very pleasant cabin environment warm crew and comfortable night's sleep.","","","Business Class","","8.0","4.0","5.0","2.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Tushishvili","France","2014-01-13","I had flights Paris-Montreal-Paris. This is the worst experience in my 14 years of travelling. The leg room and general scope of the seating is just awful and unacceptable. The plane is B777 with new seating capacity 3x4x3 instead of 3x3x3 (previous configuration) with a new black cover. The seats are so narrow that it is impossible to move even fingers. It is so annoying that the trip becomes nightmare. Air Canada has introduced these seats into three B777. I hope that they will re-consider these inhuman upgrades. The food as usually is not eatable. Staff was excellent. Not recommended for Paris-Montreal route.","","","Economy","","1.0","1.0","5.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Chang","Canada","2014-01-10","YVR to YCG (Vancouver/Castlegar) return at Christmas/New Year on DeHavilland Dash 8. Both our flights to and back were cancelled twice not because of Air Canada but due to snow and fog in Castlegar. As a result we missed Christmas there as originally planned. Both flights were surprisingly pleasant with lots of legroom on the plane and fantastic on board service. In fact the service on board this little plane was more attentive than my executive first class flying YVR/HKG return three months ago.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Thomas Bouchard","Canada","2014-09-30","Excellent Flight and service. We travelled Air Canada Rouge from Toronto to Barcelona on 17 Sep 2014 and returned 28 Sep 2014. We originally had premium seating both ways but we changed our arrival date and had to settle for economy. Prior to leaving I read these reviews and was mortified and dreading our flight for 8.5 hours. We boarded the plane it was clean new and right off the bat the staff were wonderful. Many reviews complain about the age of the staff? Why? They are extensively trained and I would rather travel with this crew than the stuffy old sky bags on other Air Canada flights. The leg room was perfectly fine in economy. I am 5'11"" and 210 lbs. not a small lad and I was comfortable the entire way. As for air circulation that is normally an issue on regular flights as you are always adjusting the flow and on overnight flights there is a tendency to lower the pressure of air flow and turn up the temperature to make folks sleep. Not on this flight. The air flow was good you could feel it and it remained a comfortable constant. Meals were provided which normally are not. Drinks were available as usual. As for the inflight entertainment the IPad thing was perfectly fine tons of options. We did not know about this but if you read your itinerary email it tells you. Also you can rent one of theirs for a small fee. Our return portion had us seated in the premium seating just a little expense more and again more leg room but really it was perfectly fine. Better than United Air which I will never fly again. This flight was great we were comfortable. It is a budget flight as advertised and we would do it again. For those complaining we have flown around the world both on economy and first class and this flight was fine. I think they are complaining because that's what they like to do. Did not hear a single complaint from anyone on the entire flight. Air Canada Rouge is a hit. Thanks again to the wonderful flight staff for a great flight.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Campbell","Canada","2014-09-30","SFO-YVR rerouted off cancelled United flight as I have been avoiding AC Rouge on all of the Western Canada to California routes since they converted from mainline - I just can not do 29 inch pitch. On this A319 flight I used Altitude upgrades to Premium Rouge which is 6 across with middle seats blocked. Unfortunately I was assigned 1A which has 2 problems: (1) It is a bulkhead seat with less than 20 inches of room between the seat legs and the bulkhead and (2) front row means tray tables stowed in the armrest so even though the middle seat was blocked I was confined tightly into the seat. Onboard service was pleasant with the new crews and the meal that was offered with a menu and choice of entrees was good standard Air Canada domestic J quality. Unfortunately due to the reduced personal space and legroom I will continue to make a point of avoiding Rouge where I am able to select another carrier. Glad to see DL is ramping up some more YYC service this fall giving more options to California.","","","Premium Economy","","4.0","1.0","4.0","4.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mindy Avrich-Skapinker","Canada","2014-09-28","We came back on a Rouge flight yesterday from Venice to Toronto. We paid $2000 for our flight the outbound was AC to Munich-Sarajevo-Venice. All fine though hardly ""world class"". We had no idea we were booked on a Rouge flight home or what that meant. None of the pre-booked seats were available or honoured. We were put together my husband and I in row 48 but many people were separated. Then we learned there are no screens I don't carry a tablet so was told I could rent one for 10 Euros on a $2000 ticket! Lunch - no wine no drinks unless you paid $6.50. Lunch was nothing fresh no salad all starch no fruit no vegetables and dessert was a cookie. Then 2 hours later the snack - a cookie and 2 hours before landing a wrap. This was a 9.5 hour flight. Two hours before the flight arrived the bathroom had no toilet paper and was unclean. The poor lovely staff were dressed in ugly colours with fedoras looking like they stepped out of South American villages. Shame on Air Canada.","","","Premium Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Charles Kennedy","United Kingdom","2013-07-22","PEK-LHR checked in early and got a window seat. Security at T3 something of a nightmare each checkpoint (of which there are about twenty) has it's own line which pass through a barrier and when joining the line it's impossible to see but every other checkpoint is staggered so the checkpoint might be just on the other side of the barrier in which case there are about five people ahead of you or it's much further away in which case there are thirty people ahead of you and the difference is worth about an extra twenty minutes. One last complaint about the airport at least in summer - it's incredibly hot so despite preparing for comfort on a long flight one always boards sweaty and uncomfortable which is rather awful. The route has been upgraded in July to a Boeing 777-300ER. Boarding smooth with a final security check in the jetbridge reducing congestion at the aircraft door. Every seat was filled except the one separating me from my neighbour which was lucky. Pushed on time and made a smooth takeoff and climb. Meal service was tasty and hot chinese seafood and noodles. Air China still have one terrible habit of (even on a daylight flight) insisting - at times rudely - that all window blinds are closed. Why on earth is this? It's an all-day flight that arrives late afternoon a lot of sleep in flight is actually quite counterproductive to beating jetlag. I opened it an inch to enjoy the sights of Russia enough to see out but not enough to incur the wrath of the cabin crew who were kind and laid-back on every other issue - top up a drink? an extra bread roll? no problem. Want to look out the window on a daylight flight? I enjoyed the excellent on- demand entertainment options which included plenty of first-rate western movies. Second meal service was another tasty hot meal as we left Russian airspace. Landed on time at Heathrow. Baggage claim was pretty quick. Cut out the nonsense with the window blinds and get some aircon in the flagship terminal at their capital city and Air China will have the makings of a pretty good national airline.","","","Economy","","6.0","5.0","3.0","4.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Alok Jasper Singh","United Arab Emirates","2013-07-18","DXB-PEK and PEK to Zuhai 8/07/13. Flight was late and no welcome onto flight. Seating was bad choice of entertainment had no proper functioning remote. After reaching Beijing connecting flight was cancelled due to bad weather but they had no help organised and had to stand for 4 hrs in line to have ticket changed. Took 7.5 hrs from landing to getting to hotel. Initially thought of taking an upgrade and paying but looking after the service not even interested to fly economy class. Overall bad experience.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","T Li","United Kingdom","2013-07-17","A two-leg journey from Shanghai to London transfer in Beijing but we sat on the plane in Shanghai for 4 hours. Ground staff knowingly had done nothing to accommodate the event - maybe they considered this too normal! When we finally arrived at Beijing well passed midnight put in a hotel nearby and told to come back the next morning. Lucky we got squeezed onto a a BA flight.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Michael Muser","United States","2014-01-10","AC846 on Dec 13th. Toronto to Munich in Economy Class. Worst experience in international travel since at least 5 years. Very rude ground service at Toronto. Similar but not as bad in flight. Food very poor. Only highlight: inflight entertainment system is quite good in economy.","","","Economy","","2.0","2.0","1.0","1.0","4.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Rieveley","Australia","2014-01-09","Positives: plane was clean and I arrived safely. Negatives: I have never encountered such rude flight attendants. The food served was inedible. For breakfast we thought we would order the pancakes as it would seem that this would be impossible to mess up. These were inedible. When I checked into our return flight to Sydney I requested an extra bag and provided all my credit card details at the time. Despite this we were charged for an extra bag at the airport. In essence these flights both to and from Sydney to Vancouver were the worst customer service experiences I have received flying anywhere in the world.","","","Economy","","1.0","4.0","1.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","G Mastrobuono","Belgium","2014-01-07","BRU-YVR via YUL on 767 and A320 both ways. Service attentive but not overbearing. The seats were comfortable and the food was good but nothing to rave about. Flight 2 hours delayed leaving BRU due to heavy thunder and lighting and I missed my connection in YUL before even leaving BRU. I mentioned this to the FA and when I went to recheck my bag in YUL after customs my boarding pass for the next flight to YVR was waiting for me. On the return YUL-BRU leg the service was a bit rushed and it seemed like the FAs just wanted to get it over with and hang out in the galley. I also noticed a certain haughtiness among Air Canada's FAs on international routes. They're the top of the heap seniority-wise in the company and they know it.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Kad","Canada","2014-09-28","I have been a loyal Air Canada customer since moving to Canada. As someone who is traveling almost every week airline performance is important. Perhaps it's the perfect case scenario but for all the reasons that came to be I am left having paid full fare for a 5 hour flight from Toronto only to get to the plane to find everything I had come to expect missing. I'll give Air Canada credit as I was very much aware that this was a ""operated by rouge"" badging which was very predominantly displayed throughout the purchase process. At the time I paid no attention to it as the price I was paying was exactly the same as all previous tickets purchased to this destination (I travel at least once a year to this destination to attend conferences). There is no entertainment screens no USB power no power outlets cramped seating. All of which I may be perfectly ok with if it was it on its own. The fact that they are combined is making this unbearable. Do I have an iPad? Yes is it charged enough to use for 5 hours? Absolutely not. As a businessman I've been on my devices all day and look forward to a flight without having to look at work or its related devices. None of my devices including my phone I'm typing this on is on a position to be used for extended periods of time by the end of the day. This is ignoring the fact I like to land at destination with a full charge! I spent extra money for a business class seat on the return expecting to be on the red eye and landing at 7 am to drive straight to the office. Seeing what a ""business class seat"" looked like simply same as economy with an empty ""for your convenience"" empty seat in the middle is useless. I will not get to sleep properly unwind relax and be ready for a full day of business when I land. Instead I had to cancel some meetings and move my flight up to ensure that I can land with enough time to get a proper nights rest before my next day begins. Unfortunately I will be replacing all my flights in which Rouge operates and as soon as I identify an airline which can accommodate the destinations I require from YYZ I will be dropping Air Canada altogether.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Barbara Kakiris","United States","2014-09-28","I booked what I believed to be standard Air Canada flights YYZ to ATH (AC#1900) on Sept 10 and ATH to YYZ (AC #1901) on Sept 19. Unfortunately I learned what Rouge was never having heard of the concept and certainly not ever wanting to experience it again. The 767 aircraft was an absolute nightmare for lack of space entertainment and food or beverage. The first thing I noted was the lack of TV screens on seat backs-I asked the attendant what was going on and he explained that for weight concerns they'd removed them to save the cost of flying the AC planes. He also said that ""everyone has an iPad these days"" so they felt the decision was warranted. When it came time for meals I asked for wine and was told that it was available for purchase. The attendants were in their early 20s inexperienced and should have been made to practice the company talking points before being permitted to board the plane and interact with customers as their inability to provide acceptable rationale only made matters worse. Myself and my boyfriend are both tall and he suffered tremendous back and leg pain. It's not worth it to spend 10-11 hours on a plane with no entertainment or hospitality. All of the other carriers know what it is to travel internationally and will actually care for customers. Lose the fedoras and horrible shoes and spend some money on customer-focused resources.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Tomlinson","United Kingdom","2014-09-28","We took a flight from Manchester to Toronto on the B767. After reading the reviews on here before I left I expected the worst. I am over 6 ft tall and so asked at check in whether they had any extra leg room seats available. They did and I was placed there free of charge. Once on board I found the seat was a bulkhead by an emergency exit so although I couldn't stretch my legs straight there was more space than other seats. My friends hadn't requested extra legroom so we're sat further back in the plane. I went and joined them for a small time (plane was half empty) and the space was no where near as bad as made out on here. Ok space is tight but the cabin felt open and refreshed. Food and service was ok but felt they were a bit stingy with the drinks (only serve soft drinks and only brought round twice) plus no water served in between. Having said all of this I wouldn't like to fly on here should it be a full flight so would try not to use them again unless it was the only option.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","C David","United Kingdom","2013-07-15","LGW-PEK-HKG. LGW to Beijing on a A330 delayed 40 minutes and was completely full. Reasonable inflight AVOD entertainment system containing a selection of Chinese and Western movies. Food served was edible and expected from economy class. I liked was the super fast removal of food trays. Beijing International Airport is huge and with less than 2 hrs to catch our connecting flight proved stressful. Found no time to relax look around or for something to eat. Onward flight on a A320 seemed to have more legroom. On arrival at Hong Kong in the early afternoon one of our bags had not been put on our flight but fortunately delivered to our Hotel later that evening. Found return journey stressful due to time constraints. Flight delayed and so had just over an hour to get our connecting flight. Fortunately flight delayed 25 minutes so we managed to get on board. Our ticket price to HKG was quite cheap but I probably will not consider this route again.","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","S Coleman","United Kingdom","2013-07-11","HKG-PEK-LHR CA118 and CA937. Outward journey had been fine. Return terrible. Sat on plane in Hong Kong on day of departure for about 8 hours in total with short break for lunch in terminal. Told unconvincingly that the problem was bad weather in Beijing. About to take off at 5pm when told fuel had overheated and flight cancelled. Following day had to be up at 2am for 6am flight that was then delayed. Told in Hong Kong transfer would be on to Gatwick not Heathrow but at Beijing told we were back on flight to Heathrow. Asked staff to ensure baggage was put on correct flight and assured it would be. Baggage did not arrive with us and two days later Air Canada who deal with Air China baggage problems do not know where it is. Air China seem to be impossible to speak to directly. Will never choose to fly with this airline again.","","","Economy","","1.0","3.0","3.0","4.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Greg Miller","Singapore","2013-07-11","Flew last month from Singapore to Beijing to New York JFK and return. Flight to Beijing and JFK went without trouble and the food in flight entertainment and service were reasonable. However upon landing at JFK we found that our bags hadn't even left Beijing. Had to wait 2 days for our bags to come to us. Flight from JFK to PEK was horrible as the air conditioning was not working and we sweated for 13 hours. In flight service was very good as they moved us closer to the front so we could catch out connecting flight to Singapore. Flight to Singapore was delayed for one hour in which we sat on the airplane for an hour with very little explanation. Same in flight service as the flights going to JFK even though it was a month later. Upon arrival in Singapore one of our two bags did not arrive. Very poor airline. I do not recommend if you have time constraints or you have lots of luggage and have connecting flights.","","","Economy","","4.0","2.0","4.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","W Pura","Canada","2014-01-06","I just returned from a a month long trip throughout east Asia with the major part of trip - across Canada to Vancouver and then across the Pacific with Air Canada. I have done this trip many times in the last few years but this year was particularly bad. I am a tall person and the tiny regional jet to Vancouver was bad enough with cramped seating and small overhead storage but the long haul across the Pacific was particularly uncomfortable. Clearly AC can order their planes with the seating configs they prefer so with 40-50 seat rows they can easily squeeze in another row in by trimming off a 1/2"" from each row making leg room just that little bit less. Heading out from Vancouver the food was decent but the movie selection was pretty poor. No major current releases and a lot of older stuff. As a result of travelling extensively in the Asia region I must have been on 6 or 7 airlines and when it came time to head home to Canada I had plenty to compare Air Canada to. When it comes to national carriers like Egyptair (Jakarta to Bangkok) or Thai Air (Bangkok to Shanghai) Air Canada doesn't even come close. On the return flight to Canada the plane was an older B767 with the same cramped seating as before. When I checked out the movies they were the same ones that were listed over a month earlier. This time the food was really bad. I usually eat what the airlines provide given it was such a long trip but this time I had to push it away unfinished. Somewhere during the night they passed out some tasteless sandwich rolled up in a plastic wrapper. It is shameful for Canada's national carrier not to have the best on such a crucial route for international business. I expect to be making this trip again and I will make every effort to make my connections with another carrier.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Bennett","United Kingdom","2014-01-06","Arrived at Toronto and was told onward flight to Sudbury was ok so proceeded to hand in baggage for connection. Later we found that the flight was in fact cancelled and they then refused to give our bags bag. We were told by Air Canada to go to Section N. There were people here who had been in the queue for 4 hours not having an idea what they were queuing for and later finding out it was in fact for hotels not flights. After calling redial for 2 hours we gave up got a hotel ourselves and proceeded without our bags. When I rang air Canada they told me to go back to the airport if I needed them urgently. Our return flight from Sudbury was also cancelled and flight to London delayed heavily both without any notice or customer communication from Air Canada. We had also been told that if we required a special meal there was only one meal available on the first flight. I rang once being on hold for an hour the second for two hours and both without response. When I got to Pearson airport I immediately asked if something could be done about it the Air Canada person told me it's too late it has to be 24 hours before. When I told her I had been on hold for the amount she said there was nothing she could do about it. There was not even an incline of understanding from her or an eagerness to help me in any way whatsoever. Will never travel with them again!","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Milan Zelcevic","Canada","2014-01-06","YYZ-FRA and CDG-YYZ on the way back. Both flights were flawless superb entertainment choices (IMO the best I've seen so far). On the way out a new 777 was quite nice and comfortable. On the way back to Toronto the older 767 did the job quite well - a great flight nice and funny crew. Check in was fast for both flights. If you have any food allergies/preferences let them know in advance. The lactose-free meals that I received were pretty decent.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Donna Jones","Canada","2014-09-28","My husband and I booked Business Class from Phoenix to Toronto on Rouge a few days ago. After awhile in the air I noticed that people were coming in from Economy to use the washroom. I needed to go and had to wait a long time for an Economy passenger to come out. I asked the attendant if this was allowed and she admitted it wasn't apologized (with attitude and obvious resentment at being challenged) and said she had been ""busy"". What happened next was appalling. After a few minutes she came to my seat and loudly asked me if I would mind if another economy passenger could use the washroom as he was on crutches. Rouge customers should be made aware that if you book Business Class at considerable extra expense you are expected to carry economy passengers and their needs. Unbelievable. She continued to allow more economy passengers to continue to use the washroom for the duration of the flight.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Rogers","Canada","2014-09-28","Extremely uncomfortable flight! The cabin was very cramped with no leg room. I am only 5'11"" and my knees were jammed in to the back of the seat in front of me. When rows are that tight you shouldn't have the ability to recline - yet Rouge seats still have that functionality. They also charge for checked baggage ($25) which causes everyone to try and carry on creating an even more cramped cabin. Rude service no snacks. Cost was the same as a West Jet flight with the additional cost of baggage. Sorry Rouge you can't charge full price but then call yourself a discount airline so you can provide terrible service. The cabin couldn't be more cramped. Seats were so tight with zero leg room. Barely one person can walk down the aisle. Overhead bins full to explosion since they charge for baggage and with so little leg room people avoid putting things under the seat in front of them. Price for Rouge is same as regular AC flight. A total disaster!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D St Germain","Canada","2014-09-28","My wife and I took Rouge from Montreal to Rome 3 weeks ago. I was very apprehensive given the stories of extra onboard expenses small seat and questionable service. We were both pleasantly surprised. The seats were great (we had a bulk head seat) and the service was excellent. The staff onboard were very young and attentive. The food was certainly adequate and surpassed my expectation. The entertainment system was very good and affordable. My only concern not complaint was our seats were located under the A/C vent and in order to keep the rest of the plane comfortable my wife was wrapped in several blankets and her coat on. The young attendant provided her with a free entertainment system to help compensate. This was unexpected and appreciated. I would fly Rouge again with no apprehension.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","C Li","Switzerland","2013-07-08","Shanghai to Beijing delayed 6 hours and arrived at 3am. Missed my connecting flight to Singapore and the duty manager at Beijing was rude and wouldn't rebook me on the earliest possible flight (with Singapore Airlines or Cathay Pacific via Hong Kong) because they wouldn't want to rebook me on a non-Air China flight. I was stranded at Beijing Airport for 15 hours and was put on the next available Air China flight to Singapore which left in the afternoon the next day. This flight was again delayed by 3 hours repair works on the left engine of the A330-300 were still ongoing when they called boarding. There was almost no air-conditioning when the plane was waiting for take-off and the captain said there's something wrong with the air conditioning system but the issue won't persist once airborne. Once airborne the in-flight AVOD system crashed constantly and had to be re-booted at least 5 times. I will refrain from flying Air China in the future.","","","Premium Economy","","1.0","2.0","3.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Nayar","United States","2013-07-03","Los Angeles to Delhi. This was my first and last time I would travel this airline. The service was extremely unprofessional from the get go. I have a disability and had requested a wheelchair which was not provided for the first leg of the flight as the clerks at the check in required proof that I was disabled Of course no apologies from the ill trained and ill mannered staff. I had to walk all the way to board the plane. No help offered at any point. Flight attendants continued to chat and rolled their eyes each time a customer requested something. The toilets were unkempt and would not flush. Not to mention the fact that none of the flight attendants knew proper English. I was finally given a wheelchair for the second leg of my trip but we barely made it to the flight.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A Butler","United Kingdom","2013-07-01","Frankfurt-Beijing-Changchun and return. Travelled many times between Europe and internally in China. CA is generally prone to cancellations and/or delays. CZ much better in my experience. Latest episode CA flight to Beijing from Changchun cancelled - no explanation. Rescheduled to HU flight with same dep time so that's ok. But HU flight arrived 40 mins late at Beijing T1 not T3 all shuttle buses rammed with people had to get taxi to T3 to avoid missing connection. Generally found service on the planes ok.","","","Economy","","4.0","4.0","3.0","3.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","W Bohlen","Australia","2014-01-02","Flight from Vancouver to Brisbane. We paid extra for exit seats to get extra legroom. At Vancouver airport we were given our boarding passes and found we were sitting nowhere near our paid seats and not even sitting together. We complained at the counter and a very rude woman behind the counter said that that was tough luck. Lots of other passengers were complaining about the same thing. I kept complaining long enough so we eventually got the seats we paid extra for. The food on the flight was just horrible and nobody could guess what it was it was just stodge. FA's were rude and unhelpful. The plane was old the seats uncomfortable for a 15 hour flight. It was however cheap. Next time I'll pay the extra to fly with a decent airline.","","","Economy","","3.0","2.0","1.0","2.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Guan","Canada","2014-01-02","Winnipeg to Vancouver to Shanghai return trip. Flew this trip numerous times before. Nothing too special until on AC026 from PVG to YVR. The crew did their best to make you feel at home. A couple of shortcomings to mention: 1) AC025 on Dec. 20 the second meal was not fully hot. 2) AC026 on Dec. 31 flight data were not available on personal screen. But all these can be forgiven because the crews were the best I have ever seen in business class.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Martin Sullivan","Canada","2014-01-02","Took my first flight on Rouge on Dec 27: Toronto to Orlando. It was the most uncomfortable flight I have ever taken on AC. There is no room between seats - must be designed for short small people not someone who is 6 feet tall. Seemed like everyone on the flight was complaining. If this continues Rouge will be a total failure. I travel 100000+ miles on AC but will choose another airline if I have to take a Rouge flight. Very disappointing.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Stensrud Doreen","Canada","2014-09-28","Just returned from Dublin on Air Canada Rouge - not a good trip. Unfortunately the flight was delayed in Toronto by 3 hours. No communication from ground staff in departure lounge that could be heard. Boarding was confusing. Sat on tarmac another hour plus I am elderly and needed to use the toilet that was not allowed. Flight attendants were not warm and friendly we did not feel welcome. The meal was ok but my pop was warm as they did not offer ice. There was supposed to be a snack meal near the end of the flight but nothing was offered. Could not have coffee due to turbulence which for the whole trip was minimal. Kept seat belt sign on for most of flight making it difficult to use the toilet in fact my husband was told he could not. We have been flying many years and Air Canada is not our carrier of choice due to attitude of staff. We will not be flying Air Canada again unless we have no other choice.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Blow Joe","Canada","2014-09-28","I recently flew ATH-YYZ on Rouge. It was much better than I expected - but I think that was probably mostly because I was in Premium Economy. The regular seating section really looked cramped and passengers there did not look happy. The good: great flight crew. Yes they are young and yes they wear funny outfits (the hats are ridiculous!). But they were all really friendly helpful and attentive and I saw no evidence of lack of knowledge. The seat was very comfortable - not business class but definitely much roomier than even 'normal' economy. On time take off and landing frequent drink service and decent food (for an airline). The bad: the Premium seats seem to be anchored by some mechanism that completely blocks the under-seat space. That meant there was no room for my shoulder bag - which I have successfully placed under seats in much smaller aircraft. As others have noted the iPad connection is not always reliable and I had to restart it a couple of times.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","M Knowlden","United Kingdom","2013-06-30","LGW-PEK-HKG and MNL-PEK-LHR in Business. Very pleasantly surprised. All on time on the outbound. Comfortable seat on A330 on the long haul from LGW. Connection in Beijing was surprisingly simple although they need a business class security lane in the transfer hall. Lounge in Beijing fine if unspectacular. Return was excellent. Very friendly crew up to Beijing - I was the only business class passenger but they were great without being over the top. One hour delay on the flight to LHR due to a passenger off load but I can forgive that as it's outside of their control. New 777 business class is excellent particularly the seat comfort. Agree with comments about the food a bit hit and miss and strange that you have to say which of the wines you want when you order from the menu also a bit odd to make your choice for the meal served just before landing before you actually take off. Meals whether ""Western"" or ""Chinese"" had too many rice elements for my liking. Overall though very good flights and I'd choose again.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Colin Lusty","Australia","2013-06-30","I have had 4 flights with them this month firstly from Qingdao to Seoul return then Qingdao to Shanghai return. Being a Star Alliance Gold member allowed me to check in at all times at the Business Class check in so it was pretty quick. Got an upgrade on the way to Seoul. Service on all 4 flights very good. food reasonable for short haul flights. Crew spoke excellent English and welcomed people both on boarding and leaving. On the international legs there were even announcements from the flight deck in English. Boarding as with all flights on Chinese carriers is a very quick and no nonsense affair. I have been using Air China and other Chinese carriers for 11 years and avoid them on long haul but found them to be excellent on short haul flights.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","N Baigent","New Zealand","2013-06-28","CA109 Beijing to Hong Kong. Still waiting to take off 5 hrs late and very little explanation as to why. In comparison the first leg to arrive in Beijing was only delayed for 2 hours. Whatever you do don't book with this airline if you need to be on time anywhere. Otherwise its acceptable but in no way good food half broken AVOD and do not I repeat do not use the bathrooms. just hang on but with the delays you should have plenty of time to empty yourself before getting onboard.","","","Economy","","","1.0","2.0","2.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Bill Murphy","Canada","2013-12-30","Flew from Ottawa Airport today and had to endure an incredible line up at 0600 hrs because of two Sunwing flights which of course delayed the take off time. Add to this a de-icing debacle and on arrival at Toronto found my seat had been given away on my connecting flight even though I was 10 mins ahead of departure. Air Canada are buffoons and to put it short a disgrace to Canada. I will fly any other airlines before Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","L Rheinberger","Australia","2013-12-30","Flew on AC554 on 27 Dec. Flight was pretty good: YVR-LAX. My only complaint about this airline is the prices that are almost $1200 o/way for 2 adults / 2 children then $150 for baggage is a bit steep. Make sure your flight attendant doing PA's is able to speak clear English not broken English as it is very difficult to understand what they are saying. I would understand if we were on JAL or ANA not Air Canada. Truly disappointed.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Cross","Cayman Islands","2013-12-30","Las Vegas to Calgary and return in December. Overall excellent. Planes spotless in flight entertainment great food (taste and presentation) was the best I have experienced on North American carriers Canadian wine offered a nice touch. Captains on both directions provided updates and information. Great flights.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Good Brian","Ireland","2014-09-24","We thought we were flying from Toronto to Dublin on a normal Air Canada flight and had not heard of Rouge until we arrived at the airport. We were there 4 hours before the flight checked in at the self service kiosk and were not allocated seats we were told this would be done at the gate. The gate did not open until about 30mins before departure we asked about seat allocation and were told by a rather officious member of staff to sit and wait until we were called so the flight is boarding and very late in the day we are called to be given our seats. There is some difficulty in finding 2 together for my wife and I but finally it happens we walk the short distance to the plane to find our seats already occupied by 2 members of a family group. After a lot of faffing around the cabin crew finally split the family up by giving 2 of them an upgrade to the comfortable seats upfront while we are left in he hard cramped nasty ones in the main cabin. Only then do we discover this stupid nonsense with the lack of inflight entertainment unless you have an ipad with you and have downloaded their app which of course we had not been aware of. Altogether an unpleasant flight experience doubly disappointing given Air Canada's supposed good reputation. I would not fly with them again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Wayne Dillon","Canada","2014-09-24","What a mistake they have made with this change. Definitely a disappointing experience older aircraft no price break limited choice on non stop routes and poor entertainment options. We would have expected more from the Air Canada brand. Hopefully they will rethink this experiment and return to the standards we have come to expect from Air Canada.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Davey","Ireland","2014-09-24","I flew from Dublin to Vancouver with Air Canada on 12 August 2014. The first leg of the journey was with Air Canada Rouge to Toronto. The flight was delayed by 11 hours due to pilot problems. When we finally boarded we were greeted by very young and in all likelihood very inexperienced staff. The plane was old and very cramped. When we finally landed in Toronto  I then had a 6 hour wait to get my connecting flight to Vancouver. I thought that this was all just an unfortunate problem in the delay but lo and behold my daughter took the same Air Canada Rouge flight from Dublin three weeks later and was delayed taking off by 4 hours and missed her connecting flight. Less than one week after her flight I happened to be flying in from London Heathrow at 3pm and guess what the air Canada Rouge flight which was supposed to have taken off at 12.10 was still sitting in Dublin airport. I will never fly with Rouge again and I think Air Canada need to look at this whole off shoot airline. It is a complete disaster and I would suggest that the company review it before passengers vote with their feet and move completely to other carriers.","","","Premium Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Gabris","United States","2013-06-25","LAX-PEK on 1.7 year old Boeing 777-300ER on June 12 2013. Check-in opened early which was nice. The boarding process was orderly got to seat at the rear of aircraft with ample overhead space for carryon. First meal was served about 1.5 hours into flight labelled as 'light meal'. I was expecting the worse but the meal (noodles or rice) was actually really good and plentiful. Second meal about 2-3 hours before landing and again plentiful and tasty. Personal TVs for IFE was pretty good with Chinese and English choices. Only complaint is FAs they speak little to no English. They did not do water runs as well but I did see people asking. They did seem cheerful though. The seat itself was good with foot rest and nice recline. Second flight PEK-MNL on Boeing 737 on June 13 2013. Boarded through bus and stairs. FAs spoke better English and did water runs. They seemed attentive. Ceiling mounted plasma TVs as IFE had some programs on it. The meal was almost inedible though.","","","Economy","","8.0","4.0","2.0","2.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","M Stavrakis","United Kingdom","2013-06-23","CA852 from LGW to PEK and vice versa. Return flight delayed 3 hrs but only due to closure of the Russian Airspace for few hours. Aircraft was an A330-200. Fairly OK interior but toilets were awfully misused by some passengers. The cabin crew were OK not overly excited about their job but accommodating. Announcements could be hardly understood. Food was awful both ways and the drinks were frugally offered or even refused. Snacks were some Chinese biscuits and plenty of water. The onboard entertainment was well below par for such a long flight. Seat comfort could be better. The best part was that the Captain was British or at least had an Oxfordian command of English which offered some reassurance. Nevertheless we flew safely both ways and in the end that is what matters the most!","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","V Chan","Taiwan","2013-06-19","TPE-PEK-AMS via CA190-CA961 on 4/20-21/2013. Flight was at least 2 hours late for each leg of the flight. There was no English entertainment onboard - only Chinese. In addition the Chinese entertainment was available for about max 3 hours of the total 14 hours travel time. They also tell you in advance there is limited selection of food if they run out please accept their apology. The seat size itself is fine so is the overall travel. However do not travel with them if you are on a tight time frame as very likely not able to catch your next flight. But you get what you pay for.","","","Economy","","1.0","4.0","2.0","2.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Cheryl Macpherson","Canada","2013-12-29","Flew out of Toronto on October 31 arriving in Abu Dhabi on 2nd November. Left Abu Dhabi on 23rd November and arrived 23rd November. After flying Air Canada once I can be sure I will not do it twice. The plane was far from clean at one point I lost my glasses and needed to lift the seat up to see if I had dropped my glasses under the seat I knew the dirtiness of the plane was not a fluke under the seat was filthy as well. The food was awful. Truly disappointed.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Graham Wise","United Kingdom","2013-12-25","We flew London to Quebec via Montreal and poor service was began before we boarded the flight. We checked in online selected our seats printed our boarding passes checked our luggage in and when we got to the gate they told us we could no longer sit in our allocated seats. We specifically requested the seats as we were travelling with an infant. On the plane the seats are cramped the cabin staff generally unhelpful and rude insisting we take our full meal service even though we had an infant on our lap. As it was it didn't matter as the food was of a very poor standard. The inflight entertainment system clunky and limited choice the touch screen system not working effectively meant passengers behind constantly banging the screens and your seats trying to get the system to work. No seat belts are provided for infants either for take off or landing. This is an airline that see s to be operating a decade behind most others. I will never fly with them again. The trip from Montreal to Quebec was even worse but found out later it was not AC but Jazz.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Farouk Mogheth","Czech Republic","2013-12-23","Not entirely certain why Air Canada calls itself a legacy carrier. Flew New York Newark to Vancouver and then later on to Los Angeles. Payment for checked in luggage on an international flight is unacceptable. Offering no food (only for purchase) for a 6+ flight is unacceptable. Ground male staff in Vancouver (flight to LAX) was extremely rude and arrogant to most passengers including an elderly gentleman who was confused about payment for luggage. Planes are spotless and its a complete shame since the onboard crew were simply perfect with their service as well as attention to security (far superior to any US airline I used in the last 3 weeks on my USA/Canada tour). No value for money for sure. My future flights will be take in Asian/European carriers to ensure the full service that is expected as a standard.","","","Economy","","4.0","4.0","5.0","1.0","4.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Jones","United States","2014-09-24","I wanted to believe that the reviews I read before my Rouge experience were exaggerated by picky pampered flyers. Sadly the reviews were accurate Air Canda Rouge is no bargain. I just flew 8 hours from Montreal to Rome on AC 1920 Sept 20 2014. 8 hours of uncomfortable seats that kept buckling inward so I felt my neighbors every move in their seat. When I asked for water it took them 40 minutes to bring me a cup with attitude since I used my attendant call button. On an 8 hour flight I only received two beverage services that were water and coffee. Lack of water is unhealthy on a flight this long. I actually paid 81 usd to upgrade my seat to a window seat. Worst decision - very cramped seat. Do yourself a favor switch to regular Air Canada. I have never written a poor review for an airline. Sadly they deserved this review. Oh and the inflight app stopped working every 10 minutes and the wifi only services the app. Sad service.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Burch Lucille","Canada","2014-09-22","My husband and I were scheduled on Rouge flights from Ottawa to Las Vegas connecting through Toronto in September 2014. We purposefully selected the flight leaving from Ottawa at 06.00 (leaving the house at 04.30) to fly out of Toronto at 8.50 with the intent of arriving in Las Vegas early to get the most out of a five-day vacation. Instead of walking the Las Vegas strip we were stuck in the Toronto airport for an 11 hour delay - kind of hard to believe that Rouge could not find another plane to fly out of Toronto earlier. Guess what happened on the trip back - a nine hour wait at the Las Vegas airport again thanks to Rouge management. Both trip delays were not weather related. We wasted a complete day of vacation thanks to Rouge. We would have had little to say if the flight price was a discount but it certainly wasn't. We have truly been ""rouged"".","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Waddell","Canada","2014-09-22","Flew out of Toronto yesterday 8.50 am flight to Vegas scheduled to arrive around 10.30 Vegas time. Took off a few minutes late and the flight was uneventful for the first 2.5 hours with the exception of the worst possible seats providing no comfort and space. Did have to ask the lady in front of me to keep her seatback straight to prevent injury to my knees. The pilot came on the intercom to tell us we have a ""situation"" whereby we lost our left engine and were diverting to Denver to get it checked. He assured us the 767 could fly safely on one engine and he did a good job getting us on the ground without incident at about 9.45 local time. Met by the firetrucks on the tarmac and they checked out the engine and determined it was ok to proceed to the gate. Got to sit on the plane for an extended period without air conditioning and little information forthcoming about our situation. We were finally told another plane would be dispatched from Toronto to pick us up and get on our way to Vegas at 5.30 local time. When we finally got off the plane they gave everyone $20 worth of meal vouchers and then the waiting began. Went to the gate in plenty of time as we had a lot of it to kill. There was no representative at the gate and when we checked the departure schedule discovered that our time had been delayed to 6.30. Suddenly the departure time changed to 7.30. How long does it take a 767 to get from Toronto to Denver even considering a new crew was needed? After changing gates we were told by an announcement that the plane was on the ground and would be at the gate by 6.30. Finally things were looking up. Started boarding about 7.00 and then we sat. The crew kept walking around the plane checking seats for some unknown reason while the passengers were getting restless and looking for answers as to why we were not leaving the gate. The pilot finally came on to tell us the plane needed rebalancing - I believe there were 6 people who made other arrangements and were not continuing on this flight. Finally left Denver after 8.00 and arrived in Vegas just before 9.30. Plane arrived in Terminal 1 and our bags were in Terminal 3. Again no information given by Air Canada staff so people basically had to figure out for themselves that you have to grab a shuttle bus for a 5 minute ride to Terminal 3 and then try and find the right carousel. Got to our hotel about 10.30 about 12 hours later than expected. Given the choice will not fly Air Canada in the future.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Amar Raj Singh","India","2013-06-16","CA 948 Delhi - Beijing Seat 12 L CA 985 Beijing - San Francisco Seat 82C 13th June. Business Class between Delhi and San Francisco. Some of the worst and oldest aircraft's are being used on this route. Airbus from Delhi to Beijing had very worn out toilets and the toilet bowl did not even flush properly. The 747-400 on the Beijing - San Francisco route was more than 14 years old no 170 deg recline this is an old J class seat with many of the seat reclining and extension systems not working. Recline is partial and at least 2 of the functions on my seat (82 C) were not working. The lower panel on my seat was falling off and lying on the floor. The business class lounge at Beijing is another disaster a dirty smelly shower room with no post use cleaning.","","","Business Class","","2.0","1.0","3.0","4.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Patrick Flood","Australia","2013-06-10","Flight from Sydney to Beijing cancelled and changed to a different day without explanation. On the flight itself the service was cold and abrupt. My biggest complaint about this flight were my uncivilised fellow passengers. One lady cut in front of me in the queue during check in. Later in the flight I produced my phone / tablet (which was in flight mode) to check the time. I now realise I shouldn't have but the guy sitting beside me became aggressive in an animated fashion. I requested a move which the cabin staff to their credit quickly agreed to. Their English was extremely poor. I flew a total of four 8+ hour flights with the airline in the past month (Sydney - Beijing - Frankfurt - Shanghai - Sydney). The food was variable ranging from quite poor to somewhat edible and the Chinese red wine was sour and undrinkable. My main issue was uncivilised fellow travellers - I almost lost count of the amount of times I was pushed / shoved or cut in front of in queues during this experience. In addition when transferring through Shanghai I had to collect my luggage and re-check in mid way - they could not transfer my luggage directly from Frankfurt to Sydney. This was an unpleasant way to travel and I would not recommend the airline. You get what you pay for and if you do chose Air China be prepared for extra irritations and inconveniences.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Satish Sakrikar","India","2013-06-04","CA429 Chengdu to Mumbai on 2013-06-02. I did not get any food to eat as they only had fish meals. FA's were rude and did not help to find an alternative meal for me. The beer was warm the toilets were dirty from the start of the flight and in shabby condition. The overhead TV screen showed the same Chinese documentary 3 times and a Chinese film both in Mandarin subtitles. Finally coming in to land in Mumbai a 1 minute clip of Beijing airport was shown over and over again till landing. I will never travel this airline again. China has such fantastic infrastructure and warm and friendly people with great cuisine. This airline does great harm to the fine image of China.","","","Economy","","","3.0","1.0","1.0","1.0","","","0.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Clive van Rensburg","Canada","2013-12-23","Never fly Rouge - I couldn't sit upright. I had to angle my legs for 3 hours because there was almost no space between seats. At check in they ding you $25 per bag so most people try to take it as hand luggage. That causes delays when loading passengers as size rules are not enforced. Plus pay for food and pay for entertainment. Nickel and diming at every turn. I am flying any other airline except this one.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Rouzbeh Zadeh","Canada","2013-12-23","Charges for everything automated flight bookings with connections with 1 hour time mixed in with frequent delays hold shorts and breakdowns. Today I flew from Orlando first flight was Rouge with 40 minutes delay. Got to Toronto and ran for my life to get my checked bag and make my Ottawa flight staff were surprised I made it. Flight landed in Ottawa and had to change the gate first stuck In traffic for 20 mins than break problem for 30 meanwhile we had to put up with barking pets in cabin constant bilingual announcements and other annoying derails.","","","Economy","","1.0","3.0","3.0","1.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Graham Wise","United Kingdom","2013-12-23","We flew London to Quebec via Montreal and poor service began before we boarded the flight. We checked in online selected our seats printed our boarding passes checked our luggage in and when we got to the gate they told us we could no longer sit in our allocated seats. We specifically requested the seats as we were travelling with an infant. On the plane the seats are cramped the cabin staff generally unhelpful and rude insisting we take our full meal service even though we had an infant on our lap. As it was it didn't matter as the food was of a very poor standard. The inflight entertainment system clunky and limited choice the touch screen system not working effectively meant passengers behind constantly banging the screens and your seats trying to get the system to work. No seat belts are provided for infants either for take off or landing. This is an airline that seems to be operating a decade behind most others. I will never fly with them again. The trip from Montreal to Quebec was even worse but found out later it was not AC but Jazz.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Susan Elias","United Kingdom","2014-09-22","My husband and I flew Dublin to Toronto direct on 8 Sept and returned Sept 15 in the premium economy cabin the aircraft was a 767 both ways with a 2-2-2 seating configuration. We chose this airline mainly on price - approx £ £400 cheaper per ticket than British Airways or Virgin PE from London via I think New York. The first thing to say is that if you are expecting Business Class seating/facilities you will be disappointed. This was nothing like the BC we have used on Emirates and Turkish Airlines. However as a premium economy offering at an exceptionally good price we were very pleasantly surprised - in fact we could not fault it. I would judge it not quite as good as Virgin PE but certainly equal to if not better than British Airways PE. We were able to use the priority lanes for both check in and security clearance on both legs the aircraft was clean and comfortable the cabin crew were all extremely pleasant helpful presentable and very professional (other reviewers have complained that the crew are young and inexperienced; they were certainly young but we could not fault the service they provided throughout). In fact I much preferred the Canada Rouge crews with their positive can-do attitude to the 'Can I really be bothered?' stand-offish attitude I have experienced more than once on British Airways. We had no problems at all with the tablets issued to us for entertainment an issue that some reviewers have been unhappy with. The food choices were not extensive but certainly sufficient of good quality and presented nicely. Drinks both alcoholic and non-alcoholic were good quality and frequently offered. I would say well done Canada Rouge - in our experience you have an excellent value for money product at least in the PE cabin. We will certainly use again for transatlantic flights.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Francois","Canada","2014-09-22","Well Air Canada was my preferred flight until I took a flight with AC Rouge to Vegas Sept 12/2014 return Sept 15/2014. The seats are so tight and uncomfortable my legs were cramped up no entertainment onboard. Now it's time for me to try Westjet or Sunwing.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Angus Clark","Australia","2013-06-03","SYD-PEK-GAT flight sold as a single stop. Only after further enquiries (after purchase) did I find that there was a technical stop in Shanghai. 40 minute stop was taken and little to no information was given to passengers. Did we have to clear customs and then come back in? Yes we did. We were not told. It took me about 70 minutes to get back to the gate. After this we sat on the tarmac for a while. Initially the blame was levelled at tardy passengers that meant we lost our place in the queue. Then the weather. This is while other aircraft were taking off and landing. Of course the delay meant we missed our connecting flight. Again information had to be squeezed out of the staff. The layover was at a local hotel. We did not know we were being rescheduled until 5 minutes before being ushered onto the bus. Still no replacement flight had been communicated to us. I am currently awaiting the check in to open for the rescheduled flight. To their credit this morning information has been easier to gather.","","","Economy","","1.0","3.0","2.0","3.0","3.0","","","0.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","E Wong","Hong Kong","2013-06-02","HKG to CDG via PEK and I must say I have never experienced such a poor airline. Announcements from FA's (and Captains) were of such poor English I could not make out what they were trying to convey. I recall when dinner was being served the FA asked me whether we would like Chicken or Seafood. I told her ""can we have 1 chicken and 1 seafood please"". She paused for a second and gave me a confused look and responded ""We have Chicken with potato or Seafood with rice""! I had to say it 3 times before she understood. On the long haul flight both times I had no choice on the dinner as by the time the FA came to me there was only one choice of meal left. All the beer was finished before dinner was served. Again like all other reviews mentions no smile or even emotion from any of the crew. The airplane was old. On both long haul flights I found litter in the pockets and the tray table had food stains! The seats were also uncomfortable. No dedicated air-conditioning for each seat.","","","Economy","","","1.0","1.0","3.0","3.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Michael Collier","United Kingdom","2013-05-21","Our flight left London at 1.30pm at 2.30pm 'lunch' was served at 2.45pm shutters were pulled down and we were told to go to sleep! Unbelievable! The 'food' was disgusting no wonder the traveller behind us had taken their own food. Attitude in all the staff who didn't seem to like their job. We enquired about an upgrade before takeoff and were told it would be at least £1000 its no wonder that no-one was in business class apart from the sleeping staff.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Ruth Balaban","Canada","2013-12-20","I fly usual once a year from Toronto via Munich to Izmir/Turkey. All flights have always been enjoyable and the Air Canada crew was just wonderful. Last August the same except: The food was lousy. I rather take my own food in the future. Returning to Toronto the crew did not have enough time to collect the trays and to hand out immigration papers. The crew make a flight a pleasure or a horror.","","","Economy","","5.0","5.0","5.0","2.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Aldwin Ragoonath","Canada","2013-12-20","AC should spend more to improve their food quality on international flights. On a recent trip to India the food served was below international standard on my trip from Germany we travelled with AC partner Lufthansa the food was good very good vs. AC bad. However the entertainment service is better with AC.","","","Economy","","4.0","4.0","4.0","1.0","5.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jane Jamieson","Canada","2013-12-17","AC Rouge to Samana (Dominican) December 8th returning the 15th 2013. I had never heard of 'Rouge' but was happy that I was flying AC with my 2 boys as they enjoy the TV's in the individual seats and AC is fairly reliable (based on about 4 decades of brand loyalty). I was disturbed to discover that they had taken all the TV's out of the individual seats and we could only access the in-flight entertainment if 1) we had known to download the app before we got on the plane as it won't download on an android phone. 2) Had an I/OS phone or Ipad or 3) rented an Ipad for $10 in flight - which would have amounted to $30 x 2 for the return flight. Staff appeared between about 20 and 25 years old and very immature and unable to make any decisions without asking the 'senior' attendant. They sounded rather robotic and lacked any sense of humour. The pilot never spoke on the way back we had some turbulence and we never heard from him. They offered us 2 free Ipads because I was unimpressed with their inability to entertain people without phones but the system was slow and unresponsive. Flight attendants disappeared for about 40 minutes off the top of the flight - nowhere to be found - very unprofessional. I paid more for my trip to Samana than virtually everyone I spoke to - and they flew other airlines that offered free meals and wine - we got nothing - and only 2 drinks on a 5 hour flight. Plane was delayed at the airport in Samana and then we had to wait about 35 minutes at our gate for a Sunwing plane to move out. I wish I had flown with Sunwing.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","John Malevich","Canada","2014-09-22","Booked an Air Canada flight to Vegas. I had no idea it was Rouge. Easily the worst flight very cramped no entertainment not even a cracker. The line up for the toilet went half way up the plane and you had to squeeze past people to get back to your seat! I will never fly Rouge again. Air Canada you have lost me.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Post","Canada","2014-09-22","Just returned from Barcelona on Air Canada's Rouge flight. I will not be doing this again. Terrible seating inexperienced flight attendants no entertainment units not even headphone connectors made a very boring and uncomfortable flight. Consider this a bargain basement airline.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mark Greenberg","Canada","2014-09-19","I have just come off a Rouge flight from Edinburgh. I had no idea what Rouge was and had booked on a standard flight on Air Canada. Since I am 6 foot 4 I had paid an extra $100 to be sure I could manage the leg space. I was appalled - I had an exit row seat that was bulkhead and smaller than a standard row seat on regular Air Canada. It was not possible to sit straight and I experienced significant leg cramps as a result. The absence of basic amenities such as TV movies and music unless you possess or rent an iPad was unacceptable. The only redeeming feature was the extremely pleasant staff. I am upset at having paid the extra cost and received no increased space.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S McBride","Canada","2014-09-18","Unfortunately AC has discontinued service of their full service line from YYC to LAS and there is no choice but to take Rouge. I have travelled in Premium Rouge once before and while I also disliked this Lufthansa short haul version of business class the economy service takes the cake! Seating is the most horrifying experience imaginable. I can honestly say I have never been on a plane where the seats were so uncomfortable and had such little room. I didn't even realize my legs had cramped up due to not being able to move until I tried to disembark the aircraft. I am 5'11 and my knees were wedged against the seat in front of me. I could not move my legs underneath the seat in front of me. I had used my frequent flyer comps to get a free meal from the BOB service. Even though I was the 6th person asked if I would like something from the BOB service my choice had ""just run out"". So I was stuck with a backup option. Additionally I told the FA that I had a meal included with my ticket and he did not believe me. I had to disrupt the people sitting next to me to reach my bag and dig out my boarding pass to show him the meal logo on it. I watched another FA scream at a passenger who desperately needed to use the lavatory because the seatbelt sign was on and ""Your seat is the safest place for you! Please sit down!"". The lack of an entertainment system is aggravating. I knew of this before leaving for my trip and am not willing to pay to download AC's not free entertainment app on my phone so I brought my small laptop to watch some movies. There was not enough room between the seats for me to open the lid on the laptop all the way. Of course all of this might be made tolerable for some people if the fares are discounted as you would expect on a self proclaimed ""discount airline"" Unfortunately I have been flying this route every 3 months for the last 4 years and can tell you the prices are exactly the same as what the full service AC has been charging. In other words a total scam. Never will I ever fly this airline again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","N Stewart","Australia","2013-05-19","SYD-PEK-SYD in Business Class. Travelling for work all I really want is the cheapest business class seat that I can find for overnight flights to China there are few options reasonably priced. Air China's offering on A330 equipment is an older style seat but is virtually flat and with plenty of space. It was set quite low to the ground so was easy to hop over the person adjacent when going to the toilet. Food below average for business class and AVOD was limited with mostly older films. Didn't really matter too much when I slept most of the 11.5hrs each way. Flight crew were efficient and polite but characterless. Australian captain noticed on the return flight which was reassuring.","","","Business Class","","7.0","5.0","4.0","3.0","2.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","C Jameson","United States","2013-05-19","Flew LAX-PEK in Business and return PEK-LAX in Economy. Business class hard product on the new 777-300 is top notch. Service was very good and food quite on par with my other usual choices when flying to China including UA OZ and AC. Overall if I was flying business class I would choose Air China again if the time and price was right. My return flight in PEK-LAX was in economy. Again 777-300 hard product (seat) which includes in-seat power plug for your laptop was quite good but the seat pitch was borderline acceptable. The IFE system is good AVOD but lacks enough current Western content. That aside I would not recommend Air China economy to anyone because of the quality of the food. Quite simply it was some of the worst airline food (very low quality Chinese food). Several of the side dishes were inedible.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","S Liu","New Zealand","2013-05-16","From Auckland to Tianjin stop over in Hong Kong. With Air China between HKG and Tianjin Returning. Both flights were terrible. HKG to TSN cabin crews had no smile no greetings at all. During the meal service they forgot to provide my meal because the crew were busying chatting. On way back from TSN to HKG new Boeing 737-800 with Sky Interior. The service from male cabin crews seemed to be better than their female colleagues. Overall Air China may have nice planes but they showed no willingness to provide any customer service for their CA103/4.","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Jest","Denmark","2013-12-13","Copenhagen-Toronto on a worn out 767-300 though slightly cleaner than the one I travelled on the other direction in May. The 767 has just become outdated cramped and too small for 8+ hrs flights. Adorable lightning in the cabin though. Barely room for carry-on luggage and the wall was freezing! My travel companions IFE did not work (decided to sleep instead). However a few pros as well: Meal was delicious! Staff was nice brought drinks several times. Flight on time excellent connection to LaGuardia (but made it only because of nice AC-staff bringing us in front of the US-immigration line. I have to say the experience on the AC 777-300ER Frankfurt- Montreal in May was somewhat nicer. Wonderful aircraft with lots of space (the ""old"" 3-3-3 seating in economy) and very nice interior service level fine.","","","Economy","","6.0","3.0","4.0","4.0","2.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Greenhalgh","Australia","2013-12-13","Flew Vancouver to Sydney November 2013 in a 777. What a great experience. The most space I've had on a long haul flight. Service was efficient and friendly and price was very low. Only slight criticism was the food which was pretty ordinary. All in all though I have no hesitation in recommending Air Canada.","","","Economy","","10.0","5.0","5.0","2.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Bruce Oliver","Canada","2013-12-12","This was my first experience with Rouge. My biggest concern and the main reason for the low rating is the training and comportment of the cabin crew. They were all young and obviously inexperienced. The boarding through two doors was completely bungled chaotic because proper procedures were not followed. I heard ""boarding completed"" reported twice at separate times so obviously there was confusion. They giggled their way through the safety announcements as if they were a private joke. I was left with a very distinct feeling that in case of emergency this crew would be no help at all in evacuation or other procedures. I have never felt that way on a commercial flight before. The Rouge design seems to be on the ""hipster"" model with banter such as ""you will get busted!"" referring to smoke detectors in the washrooms. Fair enough I guess flights do not have to be sombre to be safe I know from experience. But this needs to be better delivered in the Rouge case. There needs to be an adjustment of crew conduct related a better show of competence. The presence of a more mature (but cheerful!) crew manger would be a big help. I'm sure these are nice deserving young people who work hard and they are trying to make a cramped flight feel lighter. However the balance is not there for me at this point and I just felt generally on my own in case of emergency. I have always felt good about Air Canada and recommended it highly. Rouge needs some rethinking before I can say the same.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Dirk van Doodle","Canada","2014-09-18","I flew from Barcelona to Toronto with Air Canada Rouge. The thing I hate is that we book a flight with the normal Air Canada and we get Rouge which has no TV and very little legroom. We flew in the 767-300ER. The whole flight took 8 hours. The seats are very cramped. It was a very unpleasant flight.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Lalonde","Canada","2014-09-18","MTL-Las Vegas AC 1855 Sep 8th. LAS Vegas-Montreal AC1858 Sep 11. This is the worst airline I have flown with. I don't how much money AC is saving by adding the extra row of seats but it is inhuman to treat people this way. Flights attendants are inexperienced and clumsy. The best description would be ""Cattle Class"". I have flown over a million miles with Air Canada and my three flights with Rouge have been the worst experience of my life.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Kobayashi","Canada","2014-09-18","We were excited to hear that Air Canada was adding routes to Europe way back when we started booking a big family vacation this allowed us to fly into Venice and out of Rome on AC flights both ways. At the time Rouge had just started its international service so we didn't know what to expect but it's Air Canada right? It has to be at least decent. I have to say at this point thank goodness we changed our return flight date which meant we went from a Rouge flight to a regular AC flight. Travelling over 8 hours to Italy in those cramped circa 1970s metal framed seats was not fun and I had the luxury of a 4 year old next to me so I could use some of her space. I am not a tall person and I felt like my knees were in my armpits the entire time because of the ridiculously small seat pitch you can't actually recline your seat more than an inch maybe two inches. Fantastic for an overnight flight. At least they gave us pillows and blankets. Hardly any of us slept and it was a long boring flight since we don't all have ipads and theirs were booked. I'm curious to know how there is still no Android app for their stupid in-flight entertainment system but I digress. People also need to know that the reviews here are accurate regarding the overhead bins they are not regular carry-on size each bin could fit maybe 1 item - for 4 seats! I would also like to point out that flying Rouge is definitely a buyer beware activity. I'm not sure if there are any cases of the prices reflecting the ""bargain airline"" thing they are trying to be but I think it is all kinds of insanity to charge the same for this service as for regular Air Canada flights. I know this is true because AC had a schedule change that meant we went from a regular flight to a Rouge flight and the gentleman at the call centre warned me that we would be getting less service for the same money. In fact he was required to explain that to me and I had to agree and it was made clear that this would be recorded so that there would be no ""misunderstandings."" As a result I got so nervous I changed that flight to a different day to avoid having to fly Rouge home and thank goodness for that. Two of our party were in business class on Rouge that meant Premium Rouge or some such silliness and they had slightly bigger seat space and a curtain to divide them from the steerage behind on Air Canada they had pods with lie flat beds for the same price. I'm sad to say that this is no exaggeration. Now if I pay a little bit of money for a discount flight on a bargain airline okay I expect to get what I paid for - not much. But when you are paying full Air Canada fare and get bargain airline seats and service I'm not okay with it. People need to know that this is going on and make their dissatisfaction known with their dollars.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","B Klug","Germany","2013-05-08","Frankfurt-Beijing-Frankfurt. Second time on this airline as I do not make the bookings myself. Flight as horrible as last time. Old and filthy cabin tatty seats. Crew very poor in English and everything but service minded. Food quality poor and so is the selection of drinks. No announcements from flight deck. Flights at least both on time.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Y Charles","Hong Kong","2013-05-08","Hong Kong-Beijing-London and Paris-Beijing-Hong Kong return. Both flights between Hong Kong and Beijing were fine and on-time a fair meal was served between 3 hours duration. Staff was friendly and tried to meet request made by most passengers. PEK-LHR A330 served with a lunch and dinner meals are acceptable. Legroom is fair for a 11 hours flight and staff regularly provide drinks in between. CDG-PEK B777 served with a dinner and breakfast the legroom was bit less than the A330 to LHR. You can't demand much more for what you have paid for compared with CS/QR/EK etc.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","G Warren","Australia","2013-05-06","PVG-NRT last month in J. Flight delayed 2 hours due to late incoming flight from Shenzen. No announcements in lounge and little knowledge of situation from lounge staff. Suddenly a boarding announcement and we raced to the plane. On board A330 the seats were tatty the crew's English was poor and the meal was the worst I have had in a long time. On approach to Narita we were buffeted by what seemed to be strong winds. No announcement from the captain just a short ""we try to land again don't worry"" from the flight attendant. Landed extremely heavily and made our way to the gate. No AC for me in the future!","","","Business Class","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Seth Martin","Sweden","2013-12-12","YMM-YYZ-YMM weekly. Usually A319 sometimes A320 seldom E190 high vacation traffic season A321. Check in agents unfriendly Food poor Seats cramped and its always hot on the plane in either direction! Most passengers seem to over do it when it comes to their carry on baggage. This should be policed a lot better. I always only travel with a laptop bag and often there is no room left in the overhead storage compartments. I blame AC for this as they charge for extra check in luggage forcing its passengers to bring on a second carry on. YMM airport waiting area at gates is unacceptable! Pack 125 people in to an area designed for 50 people - standing room only. I hate flying this route but its the best connection to get home. My biggest complaint has to do with the temperature on the plane it is always way to hot to be comfortable. I always ask them to turn down the heat in the cabin but it hardly changes. What could AC do better? Start by asking for feed back from its customers hand out customer review cards to be collected at the end of a flight. Change the menu to higher quality food. Turn the heat down. Charge for the bathroom (Coin Operated) this would reduce the amount of traffic up and down the aisle just after the ""Fasten Seat Belt"" sign goes out 10 minutes in to the flight. AC has a lot to learn about customer service!","","","Economy","","1.0","2.0","2.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Cameron Singer","Sweden","2013-12-11","Flew on Sunday Dec 8 Toronto to London Seat 8 F departure 20.05. A worn out seat and the electrical recliner not optimal functioning that requires overhaul. Requested Salmon but sold out however they offered Cod which was not in the menu. Meal quality acceptable. Bread was just not the finest. Desert and Cheese was just poor. Fruit quality just poor quality selected. No sparkling mineral water other than club soda.","","","Business Class","","2.0","2.0","3.0","2.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Klass","United States","2013-12-11","GRU-YYZ-LGA. Checked in online and used the bag drop counter at GRU. Check in staff was super friendly and fast. Boarding the 777 was via stairs after being bussed to the plane according to seat rows. The gate area seemed too small for the 2 big flights leaving was hot and crowded. But that's GRU. Completely full flight. We ended up leaving 50 mins late thanks to passengers who didn't realize the gate change. Once airborne crew set to work quickly with dinner and drinks. Food quality was better than on the outbound from Toronto. Crew worked hard but some without any smiles. Same seat experience as on my outbound. Cushion felt hard and worn so pretty uncomfortable for the long haul. Movie selection didn't seem to have changed from the previous month. Arrived a little late in Toronto went through all the US customs screening etc and found our flight to EWR had been cancelled due to weather. The customer service agent we then dealt with was really just great. Friendly concerned and patient - quickly booked us on an alternate to LGA. She called their baggage people to ensure our bags would be transferred accordingly. This flight was scheduled to depart only about 45 mins later than our original. However after boarding we were informed by the captain that we'd be on the ground for under 3 hours more due to the hold at NY. Not fun after the long overnight. But at least we had gate to gate IFE on the A321 we were on. The movie selection this time was a little different so managed to pass the time. Crew did water runs and handed out cookies while we were parked. They were friendly and very pleasant. We eventually got to LGA as expected 3 hours later with bags delivered very quickly. A long and very tiring trip from start to finish made much more pleasant thanks to the efficiency courtesy of some of Air Canada's staff and crew.","","","Economy","","8.0","2.0","4.0","3.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Joel Hundert","Canada","2013-12-10","I found that the crew were courteous but busy. Service was rushed the seats too crowded and no video unless you knew enough to bring your iPad or rented one. We did not receive any notice that the flight that we originally booked from Toronto to Sarasota on Air Canada was switched to Rouge. It looks like Air Canada is down-grading its comfort items to compete with the low end ""vacation"" airlines.","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Boyer","Canada","2014-09-18","The cabin couldn't be more cramped. Seats are so tight with zero leg room. Barely one person can walk down the aisle. Overhead bins full to explosion since they charge for baggage and with so little leg room people avoid putting things under the seat in front of them. Price for Rouge is same as regular AC flight. A total disaster!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mark Demeny","Canada","2014-09-18","Sep 7th AC1855. Sep 10th AC1854. Got ""rouged"" - where you don't know it's a Rouge flight until you get to the gate. It isn't indicated when booking flights - so you expect a regular Air Canada flight and instead you get this for the same price. No entertainment system or legroom or chargers. It's rubbish. Avoid at all costs.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Garry L Price","Canada","2014-09-18","Dep YYZ 1 September 2014 to CUN Dep CUN 11 September 2014 to YYZ Premium rouge 2A outbound and 2C inbound. After reading the horror stories about Rouge I approached these flights with some trepidation. With the exception of the A319 seating in Premium Rouge service was on par with the former business class. Meal selection and inflight service was up to par. The only issue I had was trying to use my own IPad the selection on the Rouge iPads was far superior. I do however object with paying business class for Premium rouge when other airlines only charge less for similar service and seats. Would I fly with them again? Yes.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","John Stroobant","United Kingdom","2013-04-24","Air China bears no comparison to Thai Airways that I normally use. The food is very poor drinks service minimal and the service is basic. In its favour the flights left on time and safety standards were good but I would not fly Air China again from choice.","","","Economy","","2.0","2.0","3.0","1.0","3.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Colin Chapman","United Kingdom","2013-04-24","Will never travel with this airline again. Comfort level poor video selection poor. Flew London to Melbourne via Beijing. No prior instruction about stop over in Shanghai. Thus lost in Beijing Airport as had to discover that Shanghai was a domestic flight and had to change terminals to do this. No instructions from airline no signs in English no English speaking staff at airport. Got to Shanghai flight settled in seat had to get off 1hr later with all my stuff be walked through length of airport to fill in a customs form to say why I was there. Then all the way back to same plane same seat with all my stuff in tow - having given up the bottles of water I had bought for the initial flight at security. Got an e-mail for return journey flight changed extra day in Beijing. Booked Malaysia airline instead.","","","Economy","","","3.0","3.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Charles Kennedy","United Kingdom","2013-04-21","PEK-LAX. New 777-300ER was completely full a very young crowd so much excitement during boarding. Once underway the passengers were very well-behaved. Crew reasonably friendly and immaculately presented. Two hot meals - one soon after takeoff and another about 5 hours before landing. After the second hot meal sandwiches were distributed for passengers to snack on for the remainder of the flight. Entertainment was a good selection of movies on individual screens. Pushed on time to the minute and landed forty mins late due to headwinds. Only complaint is almost all pax on Air China are Chinese and hence all have visas which means each pax takes longer for US immigration - which can be interminable at the best of times - will take an hour unless you're one of the first off the plane. For me it took 1h20m to clear immigration which was also the case when I flew the airline PEK-LAX last year. Other than that charming and professional will definitely fly Air China again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","C Knudsen","France","2013-04-18","Flight from Paris to Taipei via Shanghai. They could not check our luggage all the way to Taipei we had to pick them up in Shanghai go through emigration and check them in again. Plane was dirty staff onboard between Paris and Shanghai was sullen never a smile. I had to ask twice to get an extra blanket on our way out on our way back I didn't get one. We had a light meal (very light) and breakfast both of rather poor quality. Entertainment was non-existent as they do not have personal screen in the front seat only a few tiny screens in the middle rows. Flight from Shanghai to Taipei was fine though with nice staff and good food. Otherwise it was a very poor experience which I will never try again.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Gill","Canada","2013-12-06","Frankfurt to Toronto. Positive: Customer service was efficient and courteous spacious clean and comfortable aircraft. Negatives: Horrible food - absolutely atrocious - We were served a hot meal shortly after departure and because the flight was booked they ran out of different meal options so by the time they served the back of the cabin not only was the food cold but we were not given any meal options. Apparently there was a chicken dish available but we were served a disgusting pasta Bolognese dish. The roll was stale and the side was some form of potatoes which had been reconstituted from potato flakes. Apparently others on the flight had similar issues with the chicken dish which tasted like rubber and a salad which had wilted. It was extremely disappointing and I did not eat any of it. Later on we were served Air Canada's 'signature' tortilla/wrap by Monty's which also tasted horrible and is worse than a pizza pocket. The meals and food in general were terrible and I pretty much went the entire flight without eating anything. I hope that Air Canada revamps their meals and offer healthier options instead of meals that look and taste worse than 'TV dinners' or those you would get from a can. I understand that many individuals have varying dietary requirements and allergies but perhaps Air Canada should invest in a dietician or nutritional consultant to encourage healthy eating on the go while meeting the needs of their customers.","","","Economy","","6.0","3.0","4.0","1.0","4.0","","","3.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","B Allingham","Canada","2013-12-05","We flew with Rouge from Toronto to Coast Rica Liberia. We upgraded our seats for more leg room it was still very uncomfortable. Not worth the extra money! The plane seemed old and over crowded. We have used Air Canada for the last 15 year and all fights were great. Very disappointed!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Hirani Sima","United Kingdom","2013-12-04","Las Vegas to Toronto flight AC1854 and from Toronto to London Heathrow AC868 on 2nd Dec 2013. Just arrived back and I am still so angry with the Canadian staff. Has not left a good impression. 1st flight was delayed which meant transit was a rush and rather than helping all the staff just shrugged their shoulders and rather than helping blamed us! We were sent in different directions and one even told us that we going the wrong way but they would not tell us where to go - just said or more shouted 'read the signs'. The first and last time I will travel with Air Canada. Inflight entertainment was temperamental as well.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Kroeker","Canada","2013-12-04","Traveled with a group from YWG-YYZ-DFW in Economy. Slight delay in YWG due to weather but they made up time and only arrived 15 mins later than scheduled. Easy connection and on to DFW with AC Express fantastic crews both ways clean and comfortable E75's. Return departed DFW early and into YWG on time. Excellent experience crew were all friendly would gladly travel with AC again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M McKane","Canada","2014-09-18","Flew from Dublin to Toronto on Rouge on August 29/14. The worst flight. No entertainment on board you had to rent an iPad with few options. Small cramped seating and horrible food! The flight attendants seemed to be chatting amongst themselves rather than providing service. We would never fly anywhere any time on this airline again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Vergottini","United States","2014-09-17","Venice to Toronto B767-300ER and then to San Diego A319. It wasn't the best of experiences. It's not right to call Rouge Air Canada's budget alternative - it's Air Canada's substandard offering on many of their routes. It's not an alternative and it's not particularly cheap either. I flew Air Canada (I didn't even know about Rouge) because I am a United MileagePlus member and wanted to stick with United to maintain my Premier Silver status. I fly to and from Venice every September on business. In the past I used U.S. Airways but they're no longer part of the Star Alliance. On every other Star Alliance airline I have flown having Star Alliance Silver status has got me priority boarding - usually group 2 or similar. With Rouge you have to have Star Alliance Gold status to get priority seating and there is no other level. Next is the planes - they're Air Canada's oldest planes reconfigured to carry more passengers. This means thinner and less comfortable seats and less legroom - done in a drab gray. There is no reconfiguring of the overhead space to account for the higher passenger load. The 767s in particular have an outmoded overhead bin space design from the early 1980s that is very inefficient and does not accommodate modern carry-ons very well. When you have an additional 50 passengers to carry the problem only gets worse - expect a battle for bin space. The seats feel cheap and my tail bone ached through most of both flights from the hard surface underneath. The seats do recline but pressing the recline button nearly broke my finger - on both seats. On the 767 the flight attendant call button is on the armrest in a position you're quite likely to inadvertently press. As a result it happens all the time. I counted 11 flight attendant call lights lit in my part of the cabin at one point - so flight attendants don't pay attention to them anymore. There is power to the seats - but only 4 outlets for every 7 seats in each row. Expect to have to share an outlet with your seat mate. There are no USB power outlets. There are no onboard entertainment systems at each seat. Instead they wirelessly stream entertainment to your personal electronic device. However there is a catch. You can watch TV shows using a basic wi-fi connection but in order to watch movies you need to have downloaded their iPad/iPhone app before the flight. This feature is only available for the iPad/iPhone so if you have a laptop or Android device you're out of luck. The app is a simple wrapper around the website - there is absolutely no reason why you should have to have install the app to get to the movies. You can rent a limited number of iPads from the airline for $10. As for the entertainment itself it's pretty bad. While there were new episodes of Big Bang Theory and other recent shows most of the TV was old. The movies were mostly old or second rate. The inflight service wasn't bad. The food was good and service came often. We had a good lunch and idway through the flight there was a second service which included a bag of chips chocolate chip cookies. The final service included a small but tasty chicken pesto wrap. The young staff were attentive and friendly. Ground staff in Venice were friendly but not so good in Toronto. All in all this was a bad experience. Air Canada is cheapening their product with this sub-par airline. This feels more like a way around labor unions than an effort to build Air Canada into a great airline. It's such a disgrace that I vow to never fly either Air Canada or Air Canada Rouge again - that is my punishment for this awful excuse of an airline.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Vandewater","Canada","2014-09-17","My husband and I just deplaned from the Toronto - Barcelona flight. Having read the mounting negative commentary on Rouge over the last few months we were prepared for the worse. We were pleasantly surprised. The 767-300 was clean and maintained the bathroom likewise the attendants all friendly and personable. We were in premium and there was a big blanket and pillow and a small bag of toiletries plus bottled water at our seats. Food was most satisfactory (same as AC as I had most of it earlier in the day). No complaints and such a relief to have gone Rouge. Plugs below the seats for the electronics. Premium rouge will never be business class - still rather cramped but I would fly it again and we will on our return home! The inflight entertainment was easy to hook up to with my iPad and mac air but it kept disconnecting necessitating 9 more clicks at least 10 times thru the flight to get the program back that I was watching.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Caitlin Carrol","Canada","2014-09-17","Booked Air Canada Rouge return Ottawa to Las Vegas it was easily the worst airline experience I've had. I was Rouged many times on each flight and don't recommend this company to anyone. Narrow and very uncomfortable seats with little to no leg room (and I'm only 5'5). No inflight entertainment unless you have an ipad or want to rent one from them. Oh and your reward for renting the ipad is a terrible and tiny collection of entertainment choices. Don't forget to charge up your devices because there are no power sources on board. Which makes for a particularly long flight when you're crammed into an uncomfortable seat with no entertainment. Did I mention the food selection? It's not good either. Half and sometimes less than half of what's available on Air Canada flights. I could go on but I won't. It seems like others share my disdain. Don't bother booking premium rouge it's the same seats and same situation as the rest of the plane.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Jiyuan Zhou","China","2013-04-18","Hong Kong - Beijing - Moscow Sheremetyevo with Air China on their A321 and B777 because their more competitive price than any other airlines. Check in staff in HKG not polite due to early morning flight or maybe seeing my Chinese passport? Ground staff in PEK was polite . HKG-PEK arrived on time while PEK-SVO delays 4 hour because of waiting for transfer passenger (not sure if it is the real reason) but CA distributed foods and drinks to us with no extra cost. Compare to unfriendly cabin crew on Air China I have seen before cabin crew on these two flights were friendly and attentive with limited English ability on both segments. I found my no-lactose special meal tasteless and asked for another regular one which was tasty and good. Seat on B777 PEK-SVO is very comfortable with good recline. No IFE on both segments. I would still recommend Air China for their price and attentive service.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","H Flores","United States","2013-04-17","CA984 LAX-PEK. On-time departure of a (new) 777ER. Great AVOD with movies in English and Chinese not recent releases but good adequate selection. 2 full meals Chinese fare both consisted of rice or noodles with beef or chicken good and abundant. No western meals menu. Frequent cabin walk-throughs with water. Self-serve refreshment section in the mid-galley. FA's professional and efficient. Great seat pitch and recline on coach. Overall a very pleasant experience on a long haul flight. Boarding was not by row or section just general boarding but surprisingly quick and efficient. Impressed by the nice new 777 ER. My experience was totally contrary to most reviews on CA perhaps the introduction of new aircraft was the key.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","J Buckley","United States","2013-04-16","JFK to PEK and returned 8 days later. Outbound flight was on an ancient 747 there was no entertainment system on the plane. The food was mediocre at best. Flight attendants were pleasant. Our return flight (981 on 4/7/2013) was on a newer 777 with an excellent in flight entertainment system. The food was worse than that served going over from JFK. The huge drawback to this flight was the rudest flight attendant I have encountered in 50 years of flying.","","","Economy","","3.0","4.0","1.0","2.0","3.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Davis Li","Hong Kong","2013-04-14","Flight from Shenzen to Guiyang. Domestic flight. Flight was delayed. Onboard I found the seats very hard and you could feel the frame of the seat. The meal was just a small piece of cake and a bottle of water that didn't taste very good.","","","Economy","","7.0","2.0","3.0","3.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Klass","United States","2013-12-03","Newark-Toronto-Sao Paulo. I was impressed with how punctual Air Canada was on these two segments. In fact it was announced at EWR it would be likely we'd even leave early. Arrivals at both points right on time. Onboard cabin in the E190 felt much more comfortable than the 777-200 down to Sao Paulo. Cabin crew were efficient and polite on both sectors though not particularly warm on the longer overnight. Except for the Brazilian crew member who was all smiles and bubbly. Seat cushioning was a little hard and made it hard to sleep comfortably. Service quick meals average. Crew were present throughout the flight with water runs. I liked that there was On demand IFE even on the shorter segment but what isn't fun is how long it takes to fast forward the numerous ads to get to what you actually want to watch. Coupled with a slightly outdated interface and laggy response - you almost feel like not using the system at all after a while. However the selection was pretty good and varied. Time for an upgrade though - faster and higher res screens would be great.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jeremy Brown","United Kingdom","2013-12-03","I was flying Business Class from Ottawa to Montreal with an onward Business Class connection to Fort Lauderdale. For the first time I downloaded my boarding passes to my iPhone. I arrived at the 'bag drop' 45 minutes prior to departure. Admittedly at the point which Air Canada operate a 'cut off' of no more luggage. I had difficulty providing the electronic boarding pass so the extremely unhelpful 'attendant' pointed out my luggage could not be 'checked in'. No attempt to locate the booking at her desk no attempt to help me. 'Shameful on Air Canada' to employ unhelpful staff who seem to get pleasure from turning customers away. Reassuring for Air Canada and their shareholders that their staff have very little consideration for passengers especially those paying premium cabin fares. I will never fly Air Canada again.","","","Business Class","","2.0","3.0","3.0","3.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Arul Muthukumarasamy","United States","2013-12-03","Nov 30th YOW-YYZ. Nov 30th YYZ-SEA. Such a poor service at the check-in counter. They have a couple of staff helping folks to drop off their bags and 3 staff members checking-in passengers and 4 staff members checking-in priority passengers. The regular passenger line was the longest and they took about 15-20 mins to check-in each passenger with 2 check-in bags. I stood in line for 40 mins - I was nervous about missing the flight. I went to priority check-in staff and asked if he could help me as my flight was in 60 mins. He was hesitant but the staff member next to him said ""go back to your line"" in a rude tone. They should definitely learn to speed up their process better yet learn some manners along the way. We do not expect great customer service but just do the job in the right way.","","","Economy","","1.0","1.0","1.0","4.0","5.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Leighton","United Kingdom","2014-09-17","My wife and I flew Air Canada Rouge from Manchester to Chicago. We didn't know when we booked it that it was a Rouge flight. I will never fly with them again until they sort the leg room. It's a shame as everything else was OK but for a long haul flight I need to be able to sit down without my knees touching the seat in front. I'm a bit over 6 foot. Even my wife found if uncomfortable and she's a bit shorter than me. Basically unless it's so cheap that it makes up for the 8 hours of pain you'll get from being jammed into something even cattle transporters would consider cruel go with another airline.","","","Economy","","1.0","1.0","4.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D McKay","Canada","2014-09-17","After reading all the reviews here my wife and I didn't know what to expect from Rouge. We flew from Toronto to Edinburgh on Aug 28 and were very pleasantly surprised. My wife is pushing 6' and not once complained of leg room she did have an aisle seat where I get the window seat and I didn't have a problem either. Food was airplane food what else can I say it was hot and edible didn't once have a problem with any request from the crew. Crew was very professional and courteous young and full of energy. Must say better than some of the flight crew on the mainline AC a smile goes a long way. We flew Rouge on the return trip Sept 12 and experienced the same service. We knew of the inflight entertainment and came prepared I liked using my own IPad I could watch or listen to my own or theirs. We would fly again on Rouge we liked the route and really liked the price over mainline Air Canada.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Daniel Ruttle","United Kingdom","2014-09-17","I booked a flight direct on the Air Canada website choosing this flight over the slightly cheaper alternative thinking I would receive a higher level of service how wrong I was. What they don't tell you at the point of booking is that you are being fobbed off onto their 'no frills' budget organisation! The level of service onboard was shocking from boarding and realising there is no in-flight entertainment unless you rent one of their ipads at a cost of $10 or have pre downloaded their app onto your own device which is all well and good had we been informed of this prior to being sat on the runway with no internet access! With that disappointment settled in we move onto the food I've taken many long haul flights in my time but never experienced such poor quality food from stale bread to bland chicken that's barely warmed through is probably the only inflight meal I've not actually finished! On the returning leg we were fed the same for dinner and were treated to a soggy slice of banana cake for breakfast. Trying to get a drink during the flight is equally annoying when you are actually offered a drink you are lucky if they have what you want they push the apple and orange juice on you as if that's your only option but on both occasions I ordered apple (both legs) they had run out! Alcoholic beverages are also not complimentary which again is odd for a long haul and especially with a so called premium airline another disappointment was when I actually got a coffee it arrived with no stirrer or spoon as they had run out and was barely lukewarm and very poor quality! All in all a completely disastrous experience and one that I will never repeat!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Wolfgang Segato","China","2013-03-26","CA1319 from Tianjin to Shenzhen on 13 March. Boarding on time. After boarding flight delayed 4 hours. After more than 2 hours we were given information about delay. Headphone on seat connection did not work. No English newspapers available. In the meantime served poor quality food. Flight attendants not friendly no smile no answer when questioned about delay.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Ferenc Varga","Australia","2013-03-12","My wife and I flew from Melbourne to Munich return via Shanghai and Beijing in July/August 2012. Apart from the delays in mainland China on both legs Air China was actually very good for the low return air fares paid. I wouldn't fly with them again purely on the basis of the long transit delays at Shanghai and Beijing.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Colin Lusty","Australia","2013-03-07","After my much delayed China Eastern flight to Qingdao (see posting under China Eastern) I changed my approach and took an evening flight to Qingdao with Air China. As a Star Alliance Gold member I checked in hassle free at the Business Class check in and proceeded to the Air China lounge in Shanghai Hongqaio airport. Lounge well stocked with drinks and hot food. Boarding on time small delay taking off but landed on time. Return trip also took off on time but no meal service due to turbulence but who needs feeding during a 80 minute flight. We even had an announcement from the flight deck in both Mandarin and English. Arrived Shanghai Hongqaio on time. Overall a good flight at a reasonable price.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Ruggles","Canada","2013-11-29","YEG-YYZ Oct 2013 and YYZ-YEG Oct 2013. Both segments were on-time and overall great experiences. The IFE is top- notch staff service was great and overall a very professional service. But a little frustrating that people that upgrade with points get service before people that pay for the ticket. When I was flying to Brazil it was not this way.","","","First Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Keith Plezia","Canada","2013-11-29","I am currently still at the airport. We were scheduled to fly to Calgary today at 8 am. We arrived at the airport 45 minutes prior to departure. We were told that the flight was closed and that we would have to be put on a later flight. They charged us an additional $150 per person to get on the later flight. That flight was delayed 3 times. We try to find an Air Canada employee several times in order to try to change our travel arrangements but no one was interested in speaking to us. No one was able to tell us why there was a delay. We did not know whether it was weather or equipment related. The level of customer service we experienced today is brutal. Any other for-profit business would be fail if they provided this level of customer service. I will never fly with Air Canada again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Wendy Tan","United States","2013-11-29","My son/college student booked a 7.30 pm flight from Rochester NY to Montreal QC via Toronto 11/26/13. Arrived at airport at 4 pm found counter unattended told that flight had been canceled. No notification via text/email/phone call. So stranded at airport. After several phone calls - with him calling and waiting over 1/2 hr to be connected then calling me for advice and me in California trying to help him I got on the phone. After 1/2 hr got connected and agent said nothing can be done and that my son's rebooked for next day. They wouldn't rebook on any other airline w/o Air Canada flight numbers even though United and USAir are partners in the Star Alliance. What I'm most upset about is the no notification of cancellation - agent checked and said system shows ""text not sent"". He talked to supervisor and found out that the system attempted to send a text to my son at 2 pm when the flight was canceled but the text did not go through. For such an important notification as a cancellation and you don't attempt to reach customer.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Chung","Canada","2014-09-17","AC1900 Toronto to Athens on July 17 return on AC1901 on Aug 7. Our flight on AC Rouge to Athens was comfortable and we found the staff to be friendly and competent. As others have commented the seats are close together but my husband and I were comfortable (I'm 5’ft 4” he is 5 ft 11”). The food and beverages were fine (meals included spicy pasta with a small salad or chicken breast with vegetables light snack included warmed wraps). We were regularly offered water during the 10 hour flight. With the Rouge app downloaded in advance the entertainment is fine. We had no trouble connecting to in-flight entertainment during our flight. Our son has an allergy to peanuts and having read the reviews on this site we were concerned for the cleanliness of the seats (potential cross contamination causing an allergic reaction) and the competence of the staff. Anyone with serious allergies will understand the level of worry that comes without access to medical assistance for a long period. On both our outgoing and return flights the flight attendants were very attentive and in both cases asked passengers sitting close to us to refrain from eating nuts which we greatly appreciated. We didn't use the blankets and pillow provided (brought our own) and brought allergy free food for my son so we didn't require any special or additional attention from AC.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Carey","Canada","2014-09-17","Flew Rouge from Toronto to San Diego and return. Didn't know I was on a Rouge flight I should have paid more attention but then I didn't know what awaited me. What awaited me was the worst flying experience ever. There was no legroom. I rented an Ipad on the way down and was disappointed by the entertainment offering and they ran out of ipads on the return leg. I have been a long time supporter of Air Canada. I have always said that I knew what to expect (a service offering I was satisfied with) and when I got on an Air Canada flight to come home I felt I was home when I boarded the flight. I really have been a vocal supporter of Air Canada. But no longer. We are currently booking flights to Phoenix in January not on Air Canada.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gibson Ron","Canada","2014-09-17","I flew to Phoenix AZ and back to Toronto on Rouge for the first time last week. The seating was cramped and the staff on the return flight were rude. In addition to having to pay for my checked luggage I had to pay for advanced seat selection. I am glad that I did because I could not have survived the trip in the middle seat being over 6 feet in height. This was my first and last Rouge flight. As a former Super Elite and Elite member for over 10 years I have become increasingly disappointed by Air Canada. I have switched to other airlines for overseas flights and will now give my remaining business to the competition even if I end up paying more.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Anderson","Sweden","2013-03-04","3.5 hours waiting in a parked plane before flight being cancelled at 03.30 am due to engine failure. Air China flies in a new spare part from Beijing and the flight is 13 hours delayed with no information and no help in booking new connecting flights. No one at the information desk from 04.00 am to 12.00 pm and passports were confiscated to make sure we did not leave the airport. No reply on supplied phone numbers. Security check 3 times before finally boarding no safety demonstration before take-off and no one to show passengers around when arriving at Beijing. By far my worst experience with any airline.","","","Economy","","1.0","2.0","2.0","1.0","3.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Steven Cao","China","2013-02-25","Shanghai Pudong-Chengdu on first class with A320 flight delayed 15 minutes but still arrived on time cabin crew friendly and polite good inflight service seat comfortable and did manage to sleep for more than 1.5hrs food awful and quality is far below the CX/JL/NH/SQ economy class food!","","","First Class","","7.0","4.0","5.0","2.0","4.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Per Gundersen","Norway","2013-02-21","My wife and I flew Oslo (Norway) to Sydney (Australia) in January/February 2013. Departed Oslo on Jan 17 returned Feb 18 from Sydney. Outbound we had an A330 from Stockholm to Beijing. Plane was acceptable and comparable to the other airlines we had used however the service was worse. The crew seemed uninterested the food was nothing special and beverages extremely limited and served out of sync with food. Beijing to Sydney on a Boeing 777-300. The plane was ok but service identical to the one we had between Stockholm and Beijing. Very disappointing. On return a Boeing 777-300 from Sydney to Beijing. The experience was repeated. Service was very disappointing and beverages served late and very limited except for water. Beijing to Stockholm an Airbus A330. Legroom was more limited than the former A330 and selection of audio/video very limited. Service was somewhat better and beverages was served right after food however very limited. On the positive side was the opportunity to use the Air China transit lounge however this did not compensate for the low quality service. Overall we were very disappointed with this trip and we will probably never use Air China again.","","","Economy","","2.0","3.0","1.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Neil Follett","Canada","2013-11-29","I have been travelling with this airline since I moved to Canada 13 years ago. The staff remain 'frumpy' 'dealing' sandwiches seats unsuitable for a 6'3"" rugby player. Invariably its gates are miles from the concourse. The check-in staff rarely appear pleased to see you. I was flying AC on Black Friday (when power failed on the eastern seaboard). Diverted into Montreal there were the BA and Air France staff marshalling their passengers to coaches to take them to their overnight hotels. Air Canada? When we eventually found someone all they shouted was ""get inventive on your cell phones people'. Having slept on the floor the next morning the AC bookings system was down and would be ""for 24 hours"". I paid for another flight. The food is boring expensive and often stale.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Racine","Canada","2013-11-28","We flew from Paris to Montreal in the newly reconfigured business class and were amazed. We loved the new seats so comfortable modern and top of the line. Service and food were a delight they've come a long way.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Louella Seely","Canada","2013-11-27","I recently travelled from Calgary by Air Canada. to Salt Lake City through Houston Texas. The flight attendants could not have been more helpful and pleasant. My connection at Houston was tight. Unknown to me they arranged for me to move to the front of the plane so I could be one the first to get off. I was in a wheelchair. The airport worker in Houston dropped the ball and did not take me to my next gate as arranged. As a result I missed my connection and had to wait until the next day to get to Salt Lake City. Air Canada had I felt gone out of their way for me.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Lam","Canada","2014-09-17","We flew from Toronto to/from Barcelona on Rouge - specifically AC1914/AC1915. We flew AC because it was the only direct flight available. The general experience is ok but if given a choice in the future we will not fly Air Canada and definitely not Rouge. We were disappointed with the lack of entertainment screen - it's annoying to have to ""rent"" an ipad or download the app to our devices in order to see AC's selection of old movies and shows. What I find unforgivable is that AC actually served our meals (all passengers) with ""bread roll"" that were almost as hard as rocks. I think AC should review their food service.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Arlene Willis","Canada","2014-09-14","Flight Number 1895 from Tampa to Toronto on September 2nd. My husband and I are both Super Elite 1000000 members. Air Canada Rouge is not up to Air Canada Standards! It is like a cattle car! People are stuffed into the seats like sardines. We were lucky enough to get bumped to Premium Rouge but it is still awful. The staff are very sweet and nice but when I asked what kind of red wine they had - she said we have a Chardonnay and a Cabernet! Surely you can do better Air Canada. In addition all of the ground staff at Tampa Airport are leaving or have left because of the treatment they receive from Rouge Management and staff. We have taken Flight 902 and 903 for over 30 years from Tampa to Toronto and Toronto to Tampa.","","","Premium Economy","","2.0","2.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jim Arnold","United States","2014-09-14","Orlando to Montreal Sep 3 at 10 am returning on Sunday Sep 7 on 8.35 flight. They are terrible to say it bluntly. No food no leg room etc. Will never fly with them from USA to Canada. Only plus was they didn't lose my golf clubs. Also were begging folks to check in their carry-on luggage at the gate. How could they already know that there would be little room available?","","","Economy","","2.0","1.0","4.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Francis Boylin","United States","2013-02-19","HKG–PEK last month on an A330-300. I am beginning to think that all the Chinese airlines don't keep a very good schedule because this flight was late leaving as have all other Chinese operated airline flights we have been on for our trip. Upon boarding we both noticed that the FA’s were very nice and extremely helpful to us. Aircraft was either new or had been refurbished because everything was spotless. After takeoff the FA’s began there services. The drinks available were limited. The most popular American whiskey in the world was not available so we had to accept lesser things. The food was good and all the services were done well. The FA’s English was sometimes not too good but both sides were able to make the other understood.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Francis Boylin","United States","2013-02-18","CTU–HKG. Last month my wife and I traveled from Chengdu to Hong Kong. Their price was a little more expensive than others but their schedule was much better than anyone else. Check in at CTU was very efficient as was security there. Once we reached the assigned gate we were told that there was a gate change but it was just across the terminal - no problem. Then the flight was called and we found that we had to go downstairs and onto a bus to be transported to the plane. After riding all around Chengdu airport (which is large) we finally reached our plane. Of course it was parked at a remote place and we had to climb stairs to the cabin. Upon entering the aircraft we found it to be a newer 737-800 with plenty of space for everything. The FA’s were very polite and their English was good. The services were efficient and the meals and beverages were good and tasty.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","A Huang","China","2013-02-12","Beijing (PEK) - San Francisco (SFO). Aircraft was a 15 year old 747. Cabin amenities were showing their age. Seats were the new kind and were quite comfy and could recline well. Lack of entertainment was troubling but I had brought my own entertainment. Food was average and was edible but could be better. Overall a not bad flight.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N Grande","Canada","2013-11-25","Just flew on Air Canada Rouge to LAS. I have to admit I was very disappointed. The service was awful the aircraft was old and dirty. The crew young and the announcements were too familiar and did not sound nice. The flight was 4 hrs 50 and all that was offered was a buy onboard meal and bar. That's it! One time in the cabin 40 min before arrival they offered water and only water. I expected more however you get 10 times better service on Air Canada main line. Given the choice I'd avoid Rouge!","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Allison Jarrett","Canada","2013-11-25","Flew from YYC-EWR-YGK-YYZ-YYC. Flight left on time. It was 60% full mostly people on business but for me it was vacation. Got some apples and some noodle soup. The soup was salty but fine and the apples were surprisingly good. The inflight entertainment system was good and tons of choices. Flight from YGK-YYZ was a 1-1 configuration which was different and no drinks served but only a 50 minute flight and no flight attendant or cockpit door. Flight from YYZ-YYC was an A320 and same entertainment system but the flight attendants gave all the kids on the plane ice cream and cookies left over from the Executive Class passengers.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Riffon Pierre","Canada","2013-11-22","We have travelled twice with Air Canada Rouge on flights AC1810 and AC811 (A319) to and from Cancun the first and the last time. If you are tall impossible to fit in the seat pitch is the smallest 29 inches only. Being an Air Canada Super Elite members for more than 20 years we were quite disappointed that the usual Air Canada comfort was simply not there. We can accept to pay for food and alcoholic beverages but to be so squeezed that it is not acceptable. If you look to seat pitch offers by Air Canada rouge competitors this is the smallest one. Moreover you have to bring your own tablet for viewing films ans pay 5$ for viewing them! Never again.","","","Economy","","1.0","1.0","5.0","5.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Lewis Deitch","United States","2014-09-14","I have been an Air Canada Aeroplan member for over 30 years and I do a lot of overseas traveling from my home base in Phoenix Arizona. Fortunately Air Canada has connected Phoenix with Toronto since the mid 1990's making overseas connections quite easy. In winter there is additional service to Calgary which enables flight connections to London and Frankfurt. Recently Phoenix service was converted to the new Air Canada Rouge budget category. All I kept reading were negative reviews about how cramped the business class was and how poor the food and service were. I traveled to Toronto on July 1 to connect to Frankfurt and returned from Toronto (Copenhagen) on August 30. Frankly I found nothing wrong with Air Canada Rouge. Yes the seats are smaller coach seats with the middle seat blocked out. But there was almost as much legroom as on a regular Air Canada domestic flight. As for lunch en route to Toronto and Breakfast returning to Phoenix the food quality was comparable to a regular domestic Air Canada flight. And the young flight attendants though not clearly as experienced were very attentive. I would prefer a return of regular Air Canada service but I did find Rouge an acceptable choice and with Calgary now being a year around connection and the addition of Vancouver I am very pleased. These are short flights and the added comfort of domestic first class would be nice but I for one can live without it.","","","Business Class","","8.0","3.0","5.0","5.0","2.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Lloyd","United Kingdom","2014-09-14","No leg room on the airbus A319 and not much more on B767 and I am only 5 foot 9 and my son 5 ft 5. Plane clean and staff pleasant but very narrow seats and as already said no leg room. Could not get the entertainment system to work on either laptop running window or tablet on android and the staff did let us have an ipad but this ran out of battery and the replacement froze more times so gave this up. On the return the weather made us late and they kept us informed but often a little late ie say ground crew were finishing up loading luggage but the ground warning light had restarted flashing so they could not work whilst this was on so speeding up information would have helped. Overall wish I spent an extra a few pounds and gone with United or US Airways.","","","Economy","","3.0","1.0","5.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Barbara Bryan","Barbados","2014-09-14","Air Canada you have hit a new low it's called Rouge. Worst flight to Barbados in many years. They may fool some with their flight attendants wearing cute trilby hats as passengers boarded and with the cute pink headbands (my 5 year old grand daughter wears a similar one) while ""attending"" in flight but we were not fooled. They cannot try to mimic Westjet service until they actually do the work to train staff to actually believe that their job is to make their customers feel secure looked after and yes catered to! If they plan to staff their Rouge plane for an international flight it's a good idea to inform them of the entering countries landing document. When we asked for our landing cards we were told that they would be handed out at 2.10 (we arrived in B'dos at 2.25). We told them that B'dos requires a landing doc for each person not one per family as she rudely tried to tell me when I asked for 2 forms! Yikes! Immediately after the cards were handed out (one per family except for us) they told us to prepare for landing seats upright and tables closed - while everyone was still filling out their forms! After we landed the customs officers were scrambling to get people to fill out their forms. Make sure you have your ipads charged if you want entertainment. The seat monitors are gone. You can rent an ipad for 10 Cdn. But they have no means of charging your device. Also if you are taller than 5 feet and weigh more than 125 lbs you won't fit. It's unfortunate that Air Canada has no idea what the repercussions are when bad service comes into play. But then again they really don't care.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Rubi Haliman","Indonesia","2013-01-31","CGK-PEK-SHA v.v. (CA 978 CA 1549 CA 1832 CA 977). All flights were on-time with short transit time in Xiamen airport for immigration clearance except the PEK-CGK sector which was delayed up to 3 hours with no explanation (I guess that was due to snow and weather). Meals on board so-so except from PEK to Xiamen which was totally tasteless. Crew service not bad some looked happy and dedicated to their job others just take it for granted. If you aren't too bothered with service quality Air China can be an option.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Yu-Hao Feng","China","2013-01-28","CA105/CA106 Dalian (ZYTL) - Hong Kong (VHHH). Classified as an international flight but the service is not good. Food and beverages are the same as a Chinese domestic flight. The only entertainment is some small TVs.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","M Humby","United Kingdom","2013-01-25","Flights in December and January from London to Sydney via Beijing and back. We armed ourselves with our own food and laptops with extra batteries for movies etc. but we have found this to be one of the better flights we have ever been on. The attendants were polite and pleasant and all spoke English. The food was lovely and more than enough to fill you up with drinks at regular intervals. And if that wasn't enough you just press the button and ask for more. Toilets were as clean as you can expect from 300 people all using the same few loos. But after almost every one went in an attendant followed to clean up and replace loo roll etc. Space between seats was more than ample with at least 10 inches between your knees and the seat in front and even when the person in front put their seat back the seat wasn't right in your face. The entertainment was really good with over 40 films in English and games and music and even TV shows. Overall we can not fault this air line and we would most definitely recommend to others especially with it being over £3000 cheaper than other airlines!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Greg McCaffrey","Canada","2013-11-18","AC from Winnipeg to Shanghai in Executive First. First segment was in E190 from Winnipeg to Vancouver Ok seat and the food and service was good. Second segment from Vancouver to Shanghai in a 767-300 with pod seating. The seats were great! Very comfy and infinitely adjustable. Food was good to very good entertainment system was great and all the cabin attendants went above and beyond to make sure you enjoyed your trip. Very personable outgoing and helpful. Air Canada you have ruined me for all lesser forms of travel!","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Srdjan Vujosevic","Canada","2013-11-07","Repetitive poor experience with Air Canada flights to and from PHL. Latest issue in regards to canceled flight AC/ZX 7369. It took more than 2 hours for US Air staff and multiple misinformation for passengers (that we will all be re-booked on next flight that they did not have training on Air Canada systems and similar). In any case my spouse had similar issue on the flight from Toronto to PHL in June 2013. So this looks like a pattern. Not impressed and certainly low marks for customer service and customer experience especially with flights from and to PHL.","","","Economy","","3.0","3.0","1.0","2.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Todd Hill","Canada","2013-11-06","Toronto-Paris-Toronto. Boeing 777-300 chaotic boarding barely on time doors closed everybody strapped on their narrow pitch less seats waiting at the gate for a quick push-back delayed 45 minutes to reset ""the entertainment system"" video on demand. Captain apologized for delay promised to everyone in the cabin to step-up on the pedal all the way to Paris to recover that senseless waiting on the tarmac to restore a sub-par VOD programming. Despite the common westerly strong-transatlantic tail-winds captain managed a full hour late on arrival in Paris. Food and deserts distribution in economy as always 10-15 min prior to ""drinks"" (I must admit ""clever"" cost-savings). Food quality poor at best including a sort of a snack consisting of a long-expired and tasteless pizza. For years on now they are serving this ""successful"" pizza wrap. Service in a hurry without any suggested options or alternatives given to passengers reluctance on helping or accommodating passenger requests out of their own- robotic work-routine. On the way back I asked a male flight-attendant what's wrong with featured Flying Map on the VOD that doesn't seem to work at all. The answer: no worries the pilot knows its way to Toronto witty I must admit but that didn't address my request.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jillian Nichols","Canada","2014-09-14","I flew from Winnipeg to Cancun with Rouge in August. My husband and I took 23 guests on our wedding vacation. From the get-go our entire wedding party had an awful experience. The flight from Toronto: in the beginning we were frustrated that we didn't get certain things that were promised to us when we booked our wedding through Air Canada Vacations. We were supposed to receive a complimentary upgrade which we did not (to make matters more frustrating there was another wedding party on the same flight of which the bride and groom were upgraded). They were also supposed to hang my dress on the plane and when my mom asked they said there was no room. While this on its own was frustrating the flight was delayed by about an hour. We were told to stay in our seats with our seatbelts fastened this entire time. We were travelling with our 9 month old daughter. When I got up to get her formula out of the overhead bin about halfway through this wait I was rudely scolded by the flight attendant and told to sit down. She slammed the bin shut. Everything else about the experience is just how most people say - seats are jam packed with virtually no leg room there is absolutely no in-flight entertainment and they only offer juice water and pop (everything else you need to pay for). If I thought the flight there was bad I don't even know what to call the flight home. After boarding the plane in Cancun we sat on the tarmac for three hours while they tried to sort out mechanical issues. Again travelling with a baby this was a complete nightmare. During the entire wait we were offered water twice. Eventually they told us we would be staying in Cancun. We disembarked and they put us in a small holding area with no air conditioning. We waited here for another three hours without being offered any food or drink. When passengers started to get testy they walked us through the airport to immigration. We waited and waited while all 200+ passengers went back through immigration and security. When we finally got outside and hopped on shuttles the Air Canada Rep said ""the hotel is all-inclusive - go eat drink."" When we got to the hotel they told us that Air Canada had not in fact paid for all-inclusive. We were only entitled to a meal and two non-alcoholic beverages. While this wasn't a huge deal it just demonstrates the disorganization and lies that were the theme of our entire day. I will never travel with Air Canada Rouge again. The next morning at the airport only some of our wedding guests were given connecting flights through to Winnipeg. Once we arrived in Toronto we were sent home on three separate flights. On our flight there were six guests. Three were offered a complimentary food item ""for their trouble"". Apparently the rest of us (including the bride and groom) were not on the ""list"". All in all Air Canada Rouge turned our wedding vacation into a complete nightmare.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Barrett","Canada","2014-09-14","Do not fly Air Rouge unless you are happy being canned in like a sardine. I could not reach under my seat without hitting my face on the seat in front of me that is how tight the seats are packed and this is coming from a person who is practically 5 feet tall. I have always flown AC but now that I have flown my first Air Rouge flight it I feel cheated. The worst part is that this horrible flight was not a discounted flight I paid $1000 for an overpriced flight from San Diego. All the lovely Air Canada amenities are gone - do not expect entertainment instead expect to pay for an ipad that will be confiscated from you and hour prior to landing. Do not expect comfortable seats or leg room. Avoid flying Rouge at all costs!","","","Economy","","1.0","1.0","3.0","2.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Leighton","United Kingdom","2014-09-14","I flew from Manchester (UK) to Toronto on Air Canada Rouge. Everything was OK apart from the leg room. I'm a bit over 6 foot tall and my knees were jammed into the seat in front. For a long haul flight this was intolerable; I will never fly with them again until they fix this. It was a shame as everything else on the flight was better than I expected for the price - modern plane smiling staff and reasonable food.","","","Economy","","1.0","1.0","4.0","4.0","4.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","H Huang","Taiwan","2013-01-22","Return flight TPE-MXP via PVG (Economy Class). Good points: new aircraft's comfortable seats good variety of films and entertainment (big personal screen) nice food on-time arrival. Bad points: as said in many reviews staff quite unfriendly and often with bad English blankets not particularly clean and customer service is awful. No answer even after several e-mails. the call-centre is often busy and seems not to follow our instructions. Apart from that after being connected with an operator who spoke our language (after 4 days of trying) the problem was solved in a very efficient and professional way.","","","Economy","","8.0","5.0","3.0","4.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","P Cameron","United Kingdom","2013-01-22","Took 4 kids aged 3 to 11 to Sydney from London via Beijing. Check in was great both going and coming with staff giving us configuration of seats we wanted on all legs. Service on planes was good (unless you like to drink in which case Air China wouldn't be my choice!). Movies great for us and kids and food good (although beware the fermented black egg for breakfast which my 3 yo still talks about with horror). All flights took off on time and Beijing airport was fine if a bit limited in choices. Would highly recommend as their price was £2k cheaper than next alternative.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","D Wilson","Hong Kong","2013-01-22","Hong Kong - Gatwick return. Planes fine food ok price excellent punctuality mediocre. I was generally happy with this trip. Seats are comfortable and there are lots of movies to watch after you get the hang of the controls which are not so user friendly. FA's were great and the food was better this time round. However expect the 0155 from Beijing to Gatwick to be delayed as I have looked at its departure time for the past couple of months and it leaves late often very late each time. The plane is there but it waits for all connections to arrive which causes this long delay. Anyway given the good price I would fly with them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jonathan de Witte","Canada","2013-11-01","Flew economy class from Toronto to Vancouver and back a week later. No free snacks or meal on the plane - just drinks offered a couple of times and some water. Had to pay extra $75 for an overweight bag (over 23 kg) and only allowed 1 bag plus two carry on's. Some servers were clearly not loving their jobs. Rough turbulent approach to Toronto - mind you it was windy. Overall not the best flight(s) and will never fly with them again.","","","Economy","","4.0","3.0","2.0","1.0","5.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Bali Nitin","United States","2013-10-30","YVR-LAX. Flight AC558 Oct 28 2013. We choose Air Canada to fly to YVR for our 5 days vacation - first and last time. Worst customer service we received. They changed the timing of the plane without notice and when we got to the airport all they could tell us is that they sent us an email and if we didn't get it then it wasn't their problem. Manager was called to help us but after listening to our problem he told us that we could pay $75 per person if we want to go on an earlier flight. First of all they change the flight timing without notice and then instead of help all they show is attitude.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N Nelson","Canada","2013-10-28","First trip on Air Canada Rouge Cancun - Toronto October 26. Was interested to see how this new airline looks up close and was surprised at how awful the FA uniforms look in person. The colours are not flattering to any skin or hair colour the bowler hats are ridiculous and they just look downright cheap. The skinny hairbands don't help either. The FA's are very young and void of personality they have no senior co-workers to emulate and it shows. They look lost. They hardly spoke to the passengers and I heard one passenger comment as we left the aircraft that was the quietest flight crew they ever experienced. The aircraft is bare bones the bulkhead doesn't even go up to the ceiling so you are constantly looking into the galley. The seating is so tight a 29 inch pitch it should be illegal in the name of safety. Got off the flight and on to an Air Canada mainline flight to Vancouver. What a difference! The FA's may be older but they look experienced professional and confident and seem to be enjoying their jobs. I guess it's true you get what you pay for and Rouge is paying peanuts to these kids. The airfare was no bargain either so in future will avoid Rouge at all costs.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Chrisula","Canada","2014-09-09","Flight AC1901 ATH to YYZ. Is there anything lower than one star? Absolutely embarrassing service lack of professionalism by not one but all staff. No entertainment system no decent food and you have to beg for a glass of water. It's really as if you are annoying the staff just by being there. Staff member observed yelling and screaming at passengers for disobeying the seatbelt sign. Awful airline with no positive comments.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Rob Doyle","New Zealand","2014-09-09","YYZ-LAS. On 27th August we were scheduled to travel from Toronto to Las Vegas on Air Canada Rouge with a 0850 departure time. On check in (at 06.50) the Air Canada Check In agent greeted us with ""It is my pleasure to inform you this flight is delayed until 17.00"". She did actually use the word ""pleasure"". So an over eight hour delay no apology no explanation. The flight did not leave at 17.00 but 17.55 - a nine hour delay! We were to drive from Las Vegas to Grand Canyon in the afternoon. Instead we drove through the night arriving at 02.00. Air Canada Rouge is a disgrace to call itself and Airline offering a service. In thirty years of travelling on numerous different Airlines we have never experienced such poor service. You book via Air Canada however end up on the Third Rate Rouge. Then you are offered a discount on a future flight. We do need to note that staff on the actual flight were very good. No issues. Also previous Air Canada flights have not been a problem. We will never fly Air Canada Rouge again.","","","Economy","","1.0","4.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Beeb","United States","2014-09-09","I had the pleasant experience of traveling to Toronto from San Francisco on mainline AC and then from Toronto to Athens on AC Rouge and let me tell you I would choose Rouge over mainline AC every single time. The flight attendants were fantastic we were served drinks almost every hour and we were given two meals which were just as good as the meals on any other airline. The in-flight entertainment app had the exact same movies/shows as the mainline flight and it worked perfectly fine. Did I mention that the flight attendants were extremely nice? The plane (Boeing 767) was clean and updated but no charge ports anywhere in economy. We flew back to the states on Lufthansa and I was much more comfortable on our Rouge flight. For a discount airline (yes discount. Our tickets were so cheap! I'm not sure where these other people are booking their flights) Rouge is great and I'll definitely be flying with them again.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Jesse","Canada","2014-09-09","Booked a vacation to Jamaica through Air Canada Vacation. The both Rouge flights were the worst experience. No room for legs outdated video entertainment narrow aisle between cramped 3x3 rows all two washrooms at the end of the plane. According to CBC ""Rouge seats on the Airbus 319-100 have 73.5 cm of pitch compared with 79-89 cm on the same aircraft on a regular Air Canada flight"" and that is true! Quite bad business decision Air Canada leadership made. I will make every effort not to fly with Rouge ever more even if I have to change my trip destination.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","T Shaw","United States","2013-01-18","The movie/ was unwatchable - green shadowy and I could barely make out what was on the screen. The headset and overhead light for my seat didn't work. Two bathrooms at the rear of the plane were closed off out of order. PEK-SFO my seat didn't recline. I had to move an empty seat on the other side of the plane leaving my partner alone. The English PA announcements were unintelligible.","","","Economy","","1.0","3.0","3.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Cristiano Ceccato","United Kingdom","2013-01-18","CA 851 PEK-LGW 15/01/2013 A330-200 with new flatbed business cabin. Cabin was only 30% full. Nice and clean reconfigured aircraft excellent friendly service. Thick comfy comforters with cotton sheets and matching cotton pillow. Delicious food (I chose the Chinese dish) all served with Cotton tablecloths and real china. New AVOD system with excellent film selection. Hard to believe how bad CA used to be.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","J Peart","Finland","2013-01-14","Beijing-Chengdu-Hong Kong. Arrived in Beijing to find out that the Chengdu flight was cancelled spent the next 5 hours being bounced around offices and terminals due to total lack of care or internal communications. Finally got on a direct flight by chance when consulting the duty manager which nobody before had mentioned to do.","","","Economy","","4.0","3.0","2.0","0.0","0.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Hans Roloff","Germany","2013-01-10","Beijing-Shanghai (Hongqiao) on a new A330-300 Airbus. The configuration is used as business class on international and as first class on domestic legs. Flight left a little late - we arrived some minutes early. Seat quality meets high expectations. Did not use IFE (except the airshow) on this flight of 95 minutes. For lunch they offer a choice of 4 main courses plus a 'daily special selection'. All food is served on one large tray separate serving of appetizers etc. would probably be too time consuming. Quantity and quality fully acceptable so is the presentation and the cabin crews general service standard. In beverages Air China highlights a choice of 7 different teas 4 coffees. Glasses were refilled almost immediately. Overall Air Chinas domestic first class is a good product and an excellent value particularly if you can book a discounted fare being only marginally more expensive than full economy.","","","First Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Gordon","Canada","2013-10-28","YVR-YYZ and YUL-YVR I had a great couple of flights and AC continue to improve their service. Breakfast in the Lounge was great in Vancouver as was lunch in the lounge in Montreal. The FA were a friendly crew and very attentive. In particular a woman serving us on our flight back to YVR was great. I appreciated the selection on the IFE and they made the 5 hour flight go by quickly. I fly AC regularly and the staff seem much happier these days. They even switched aircraft from a 320 to a 321 as they has so many passengers heading to Vancouver.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Busworth","Australia","2013-10-28","YVR to SYD Jan 24 2013 Flight was delayed from 23.45 to 02.45 so forked out $50 for Maple leaf lounge which was utterly disappointing. The flight attendants were the best I've come across on a round the world trip. There was a good selection of inflight movies and airshow map was also good. Food was horrible and worse than some low cost carriers. The seat was comfortable and have good legroom. Would fly again.","","","Economy","","8.0","4.0","5.0","2.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Luu","Canada","2013-10-28","Flew Vancouver to Toronto after doing a whirlwind trip which included flights on United Hawaiian and New Zealand Airlines as well and found Air Canada to be better than United but nowhere near as good as Hawaiian or New Zealand. Flight attendant was not helpful she wasn't rude but she wasn't any where near friendly. She would just stare at you until you said something then stare at the next flyer not even acknowledge she had heard correctly then started handing out drinks. A simple ""What would you like miss/sir?"" is all that is required but that was too much for her. Customer service is important to me and when it lacks it severely diminishes my views on the product quality of a company.","","","Economy","","6.0","3.0","1.0","1.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Chang","Canada","2013-10-28","Flew YVR-HKG return Executive First in September/October. Both flights were really comfortable with flat seats for sleeping. Services were also good on the plane and at check-ins but the food on the plane was really bad. The airport lounges served better food than on the plane! So feed yourself in the lounges before boarding!","","","Business Class","","5.0","5.0","4.0","1.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Michel Rail","Canada","2014-09-09","I found the seats and spacing comfortable in coach. The design is minimalist. I understand that taking the wiring and screens out of the seats reduces the cost weight and maintenance. My wife had an issue with the lack of ventilating port above the head. She was hot the entire flight. I was comfortable. I don't like the message Air Canada sends when they encourage a monopoly in their own aircraft by only supporting Apple devices. It doesn't take that much effort to create the applications for Android and BlackBerry. My frustration spans from the surprise I got taking a 5 hour flight with no entertainment. Had I known I would have loaded a few movies on my Android tablet. This was last May and they said then that the Android app was coming. 5 months later it is still not out.","","","Economy","","6.0","4.0","5.0","2.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Price","Australia","2014-09-09","Thinking of flying Air Canada Rouge? Don't. Thinking about booking business class with Air Canada Rouge believing it can't be all that bad? Don't. My partner and I flew in business class from Toronto to Las Vegas. Tickets cost $1600. We were seated in Premium Rouge for this exorbitant price. There were no business class seats only economy seats with a spare seat in the middle. We were in the front row and could not even move the armrests or stretch our legs out fully. They even tried to get out of providing my partner with the amenities pack (which consists of a blanket eyemask and ear plugs) by saying they would just give him the blanket only - he insisted on the full pack. Entertainment is via an iPad which lo and behold business class passengers get for ""free"" while economy passengers have to pay $10 for the privilege. The iPad is useless. Cabin crew are young and try to be funky and upbeat. This falls pretty flat when you get on board and realise what awaits you. Never again.","","","Premium Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","I Kenyon","Canada","2014-09-09","Last night I travelled back from Barbados to Toronto but was diverted to Montreal. I do have some very serious questions though based on my experience. 1) Why was there no-one from AC to guide the passengers from the Barbados flight to the new check in location. Many of the passengers were elderly Barbadians who would not be able to speak French. I have traveled a lot can speak French and even I found the journey from immigration to check in very confusing. 2) Why are we then made to make our own bookings when we are already significantly inconvenienced? 3) When we try and make the booking why are we kept on hold for so long at 1am in the morning and why then was I put on hold not once but twice for a total of an extra 25 minutes so it took a total of one hour to do what should have been a very simple process that usually takes 10 minutes maximum in the daytime. This is at a time when I should have been sleeping as I had to get up at 4.00am for a 6.00am domestic flight as the AC booking officer then told me I would have to go through the whole process of queuing up etc to get my ticket so should leave at least 2 hours. Just a very disappointing experience from a Brand with which I had much higher expectations.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gary Hyde","Canada","2014-09-06","After reading all the reviews I was very concerned about flying rouge - but I must say that we had a great flight from Rome to Montreal on August 31st. The crew were very friendly and helpful. The planes were old but very clean. There were more than enough Ipads for purchase at $10 for inflght entertainment. For me the hospitality of the crew is very important and it was nice to be treated well.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Gavin M Visser","South Africa","2013-01-10","CA 1231 8 Jan Beijing - Xi'An First Class. From check-in at Beijing to arrival in Xi'An an excellent service for a 1 hr 50 mins flight. Staff assisted with self service check in and baggage check-in fast track security procedures and access to the Air China First Class Lounge - huge facility with ample seating eating and entertainment areas. Seating on 737-800 2-2 with total of 12 seats. Hot towel and welcome juice or water on boarding. Very comfortable seat for a single aisle aircraft lie flat seats with ample recline and footrest. Choice of either a Western or Chinese breakfast - excellent coffee and bread basket service. Cereal fresh fruit hot meal of sausages tomato's and omelette. Another hot towel after meal. Attentive but unobtrusive service. Definitely a benchmark service for other airlines I use considering such a short flight.","","","First Class","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","M Relander","Finland","2013-01-09","FRA-PEK-HKT and HKT-PEK-FRA Dec-Jan 2013. All other flights were delayed except the return flight PEK- FRA. Planes were clean staff kind the meals were the most tasty I have had on a plane. The movies on the FRA-PEK and PEK-FRA were new and good quality. Headphones were free which is unusual. All in all very satisfied. One thing I would recommend is: Increase the volume on the announcements.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","D Taylor","Switzerland","2013-01-02","Frankfurt-Shanghai return. No online check-in internationally no advance seat selection unless you call in more than three days in advance (which they don't tell you) terrible customer service - the agent I got wanted to help but was unable to do anything. She recommended I contact Complaints and gave me a phone number that was out of service. Shanghai Pudong staff didn't even have a complaints protocol didn't care. My seat in disrepair - mine was slanted downward meaning that I couldn't relax without slipping into the footwell. Flight came in to Frankfurt late - they didn't advise about coming in late until just before landing when I found out I was missing my connection.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M LaPrairie","Bhutan","2013-10-28","AC002 NRT-YYZ. Dated cabin. Rushed service. Indifferent attitude. What can I say? Who needs flight attendants in J class telling you that you cannot have your meal a bit later after the regular service? A crew member in my aisle said no dinner is now. After I politely said that I'd rather eat a bit later (13 hour flight) she replied ok you can wait but it might be cold. She then proceeds to unfold my tray when I am away from my seat. Unfortunately she didn't put my tray completely flat being in such a big rush to keep to her schedule and not wanting to disturb her routine”so on the first use of my knife my entire tray goes flying sending food into the guy across the aisle from me. There I am on the floor picking up bits of food and apologizing to my neighbor. Not good. Honestly when you book a couple days before departure and your ticket (one way) costs US$6200 you can eat when you want. Old outdated audio/visual. Main meal looked like the dogs breakfast. Never again.","","","Business Class","","3.0","4.0","2.0","2.0","4.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Kathleen Douglas","Canada","2013-10-28","Long distance flight to London the TV did not work nor did the reading lights in our section of the plane so we sat for 9 hours in the dark. On the way home we were offered salmon or beef meals but the salmon ran out almost immediately nd the plug on the armrest for sound on the TV was blocked. We were offered 5% off our next Air Canada flight in the next year as compensation. The overall impression is they just don't care.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Baya","Canada","2013-10-25","Flew to Calgary on Oct 11 with a connecting flight through Vancouver with no major glaring problems. Flights were on time even a bit early. I usually fly with WestJet so I'm used to friendly flight attendants. Boarding this flight was quite a shock. The flight attendant at the front of the plane had a scowl on her face and didn't reply when I greeted her. Later during the in-flight service the same flight attendant asked me if I wanted pretzels. I said ""no no pretzels thank you"" and she didn't offer me a drink at all. I had to her co-worker for a drink and she looked annoyed that I asked. Cleanliness of the cabin was so-so. The floors were clear and there was no garbage in my seat pocket but the window I was sitting next to was coated in what I assume to be facial grease. Delicious. I'm currently preparing for my flights tomorrow and they have both been cancelled and delayed and now I have a layover in Vancouver for several hours. Even though Air Canada is offering other flights to my destination at an earlier time with several available seats they refused to change my flights. I booked my flights a day early to avoid missing mandatory engagements at my final destination due to many of my friends flying with Air Canada and sharing their horror stories about the service and cancellations/delays. I think its sad that a supposedly professional business can operate in such a manner. Air Canada needs to take lessons from WestJet or CMA on how to manage their passengers and timing schedule if they want my business again.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Verkuyl","Canada","2014-09-06","Terrible experience flying AC Rouge last week. Delayed 5+ hours on my Toronto-Las Vegas flight (due to mechanical issues no notification until arrival at the airport 2 hrs in advance of the flight time so a total of 7h spent idle) then delayed 10+ hours on return flight 2 days later no reason given. On the first flight by the time the food cart reached Aisle 40 there was little left and on the second there was no food cart period. People boarded with more than one carry on bag limiting the overhead space available for everyone - the crew worked very hard to find space for everyone anywhere onboard and should be commended for their hard work and cheerfulness - and the in-flight entertainment selection was dismal. Load up your iPad/phone before you go. I will never travel Rouge again if it can be helped. Very disappointing experience.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Josh","Canada","2014-09-06","AC1830 on August 13 AC1831 on August 20. I was quite nervous about flying with Rouge given all the negative things I have heard from friends and family. My flight to my destination was uneventful - on time boarding was easy staff were friendly and I lucked out in that nobody was in the middle seat so I was able to stretch my legs given the compressed seating this was a major plus. The flight home was overbooked which although did not impact me is frustrating to have to deal with. The entertainment options are extremely limited - very few movies and episodes of TV shows. Staff were friendly and helpful no complaints there. Given my flight was short - just over five hours - it was a good experience. I wouldn't be comfortable flying with them on longer flights because of the lack of space. All in all they got me where I needed to go and that's all that matters.","","","Economy","","7.0","2.0","4.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jean Berube","Canada","2014-09-06","AC1906 YYZ to VCE on Sat 30 Aug 2014. Booked ticket 8 months in advance: No inflight entertainment system not at all not even the old TV screen on the upperhead. You need an iPad to download a specific application to use the inflight system and iPad alone because they do not sponsor Galaxy. Seats are small with tight leg space (flew a 767-300). What can we say about the flight attendants with their grey hats - who designed this? Flying rouge is like going back in time when flying Air Transat 15 years ago.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Row","United States","2013-01-02","Flew to Bangkok from New York via Beijing in business class December 25 2012. Flight from JFK to PEK was on an older 747. The seats do not lie flat and do not work well. Aircraft was dirty the individual TV screen was fuzzy the movie choice was bad but the food adequate however the service was poor. Seats on the PEK to BKK did not work well. You get what you pay for.","","","Business Class","","4.0","2.0","3.0","3.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Michael Pobjoy","United Kingdom","2012-12-31","LGW-MEL via Beijing and Shanghai. Visa for Australia sorted out by Air China staff at check in after problems arose. Flights on time and all went well. Uncomfortable wait in Beijing for 9 hrs with little comfort before next flight. Can't understand why we were moved through immigration and around airport terminals to find out that the next flight was from the next airline bay! Planes were good conditioned airbus 330s food was good with choice every time plenty of fluids passed out by staff. Seat comfort onboard to Australia uncomfortable but better on return. Flight late leaving UK on time in to Australia but late landing due to bad weather.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Andy Lam","Canada","2012-12-28","Hong Kong to Beijing. Wanted to fly Hong Kong to Toronto direct but booked flights with points and this routing was the only one available. Aircraft was an old and tired Boeing 777. A bit dirty around the seat area. We flew business and my foot rest was broken and could not be adjusted by the power button. When the seat in front was in the full recline position it encroached onto my space quite a bit. Flight was set for 2.20pm and it left on time and arrived in Beijing 15 minutes early good for me as I had a rather tight connection. The snack was a salad and fried rice. Food was just barely adequate which I didn't finish. Flight attendants spoke some English enough to get by. Would not choose this airline unless I have no choice.","","","Business Class","","5.0","3.0","4.0","3.0","0.0","","","0.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Poole","Canada","2013-10-23","YYT-LHR 11 Oct 2013 and LHR-YYT 21 Oct 2013. Both segments were on-time and overall great experiences. My only complaint with AC is the lack of legroom in economy (I'm 6'2) but I've come to expect this. The IFE is top-notch staff service was great and overall a very professional service. It was fun to cross the Atlantic in an A319.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","H Hoskin","Canada","2013-10-23","Toronto to Varadero. If you are tall 5 ft 10 and over and a little fluffy you will not fit in the seats. I am short 5 ft 4 and not fluffy and I was cramped the seat in front of me felt like it was only 12 inches away from my face. I can not even think of booking Air Canada rouge for my family to fly anywhere as my hubby and son are over 6 feet tall. If you want food entertainment Wifi or a beer all cost and payable with Credit card. My return flight was an hour and half late with no explanation I had a customs form that needed to be filled out and since we left at 11.45 at night it would of been nice to get that form at the start of the flight not at the end of flight when I was woken up and not had my brain intact. The darn seats are cramped for me to purchase again on Air Canada Rouge it would have to be a flight of last resort. Never again.","","","Economy","","5.0","1.0","3.0","1.0","1.0","","","4.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","D Riddell","Canada","2013-10-22","Travelled from Vancouver to Asia and back. Transited through Tokyo. In Vancouver the boarding announcements were made in Japanese first followed by Canada's 2 official languages. When I asked at the check in counter they said that the official languages should come first but maybe today was different. Sat in one of the premium seats an exit row seat for more leg room. At 6'3"" and 220 lbs I need it. Headphones did not work so pushed button for attendant. Waited a long time and pushed again. The steward showed up and said ""You need something"" not in a pleasant way but kind of annoyed. Mentioned the problem. He got me another set of headphones they did not work either. His response was to move to another seat and started to walk away as I reminded him that you pay extra for premium seats - he did not care. Service was not good. On the way back the service was better.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Barber","Canada","2014-09-06","My wife and I recently flew from Toronto to Phoenix with Rouge. It all started at the airport when they did not have a flight attendant show up so no one could board for over an hour. I am only 5'9"" but found my knees up in my chest during the 4 hour flight and very uncomfortable. Never fly with Rouge.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Marc Lapointe","Canada","2014-09-06","I return from LAX to YVR with Air Canada Rouge. I'm 6'2"". There is no legroom. I had my knees against the front seat and my lower back pressured against my seat the entire flight. Extremely uncomfortable and unmanageable. My knees were half way through my neighbours seats. I have always flown Air Canada to have legroom. This time is now over and they now have lost a long time client. I have flown with low cost carriers in Asia and you expect what you pay for. Here you get less for the same price as before.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Viciana","Canada","2014-09-01","I had AC Rouge for the return flight of my itinerary (BCN to YUL) and was dreading the 8 hour return trip based on the reviews I read here. I was pleasantly surprised perhaps due to my own lowered expectations and was compelled to write this review as I don't think this airline is getting a fair shake. The plane itself was clean and in good condition and the crew was friendly courteous and helpful. The flight offered meal service which was no better/worse than any other airline I've flown. Regarding the leg room I found no difference between AC Rouge and coach class on other airlines. By comparison I've flown transatlantic on Air Transat Air France and United and frequently use AC main line within North America. If there is a difference it's negligible. Overall I'd say the leg room was ""industry standard"". For instance during this same vacation I took a short haul flight with Vueling which I would say had ""no leg room"". Regarding inflight entertainment I consider this a non-issue. Yes there is no inflight entertainment other than the movies shown on the main cabin screens. However in this day and age of smartphones and tablets I was more than satisfied to watch movies of my choice on my phone. The only thing that would've been nice would be to have had USB chargers for devices (my daughters tablet ran out of battery 3/4 way through the flight). Ultimately my first priority is reaching my destination safely and for this reason alone I tend to gravitate towards Air Canada. Factor in the competitive pricing and I'm likely to fly with Rouge again at some point.","","","Economy","","8.0","3.0","5.0","2.0","1.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Callaghan Ron","Canada","2014-09-01","AC1752 July 31 2014 and AC1753 Aug 7 2014. I have never been so disappointed by an airline! I paid what I thought was business class and found it to be cattle class. Nothing and I mean nothing provided. I will avoid Air Canada vacations if this is their primary carrier! I now have to book a trip to San Diego . Last time it was air Canada and it was business class. Now they dump it to Rouge and they have the nerve to call this business class? Same price without any service. They should be ashamed to call this anything but cattle air. Bring drinks and real food with you! Just fly with them once and you will see!","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Moyeung","United States","2012-12-20","HKG-PEK-NRT 12/12/12. First flight A321 cabin crew excellent although the English speaking FA had a very heavy accent which made it a little difficult to understand her. Service very attentive they actually opened the slippers and blanket pouches for you. Meal service came and they opened the tray tables for you. Breakfast however was watery eggs tasteless chicken sausage and spinach. In the past I have always found catering from HKG to be excellent but this was far from what is usual. Transit in Beijing was good arrived and departed from hard stands business class passengers had their own minibus to take them to and from the terminal. However transit in PEK meant going through an immigration check and there was only one open desk which the immigration officer took 10 mins or more on the passengers ahead of me on line. PEK to NRT on 738 with only 8 seats. Catering was sub par the steak was overcooked and the appetizers were brown tofu and dried fish. Again though the cabin crew were excellent.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","T Crosthwaite","Australia","2012-12-18","Business class Beijing-Sydney only recently upgraded to 777-300 service. Priority boarding for an on-time departure and early arrival. Friendly and welcoming service (with reasonable English skills) and very comfy lie-flat seating including a warm cotton duvet and good sized pillow. 2-2-2 seating 'angled' including a large screen with customizable moving map functionality that was as much fun as the entertainment selection. Food good but not a large selection and a limited selection of drinks but no big deal. Would definitely recommend.","","","Business Class","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","C Tudehope","Australia","2012-12-13","The staff outside meal times were non-existent and chatting amongst themselves in the galleys. I wasn't expecting much English - but at least enough to me what was going to be in my meal. The entertainment system at my seat didn't work and when I alerted a flight attendant it was met with a shrug of the shoulders. HRB-PEK with old aircraft and tired crew. However offering of blankets and pillows on this flight as well as offering second meals did slightly improve my opinion such that I did not give the airline a lower rating.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Martinez","France","2012-12-13","Beijing-Hong Kong. Final leg of a code-share with Turkish Airlines originating in Denmark transferring in Istanbul transferring to Air China in Beijing and completing segment in Hong Kong. Flight was delayed in total 5 hours. Ground staff gave at least 3 separate explanations of the delay. Passengers gathered around the Gate Desk and demanded answers after waiting more than 2 hours. When the flight boarded passengers came with numerous bags giving no regard to any of the printed limits or specifications on size or weight of carry-on items. The food selection was of significantly low quality. The aircraft itself was dated and seats were below average in terms of comfort. As a frequent international traveler would not have expected Air China to be included as a Star Alliance member. Will not recommend.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N Raven","Canada","2013-10-22","YVR-LAX mid-day on an Embraer 190. Everything about this flight was smooth and efficient. The plane itself is worthy of comment: smooth powerful yet quiet. The newish light-construction seats were very night and afforded me a lot more foot room. Air Canada's inflight entertainment is the best I have encountered. The service staff were young and correct. The only part of this AC experience that was poor as it has been on other trips is the check-in procedure. It was chaotic with most passengers not certain which queue to join (Check-in Bag Drop Ticketing Self-Check-in) even after they checked themselves in. AC needs to fix this. The fix is easy: have one person out front directing passengers.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","W Foster","Canada","2013-10-20","Air Canada Rouge if this is the future for Air Canada someone else better step up to be Canada's national carrier. The only thing about it that is interesting is the paint job. It was the maiden trip to Cancun and I was actually excited to see what all the promotion was. That died off when I tried to sit in my seat. I figure a man at 5' 11"" should be fairly average and thus should be able to fit comfortably. WRONG. The seats are crammed in there there are no electronics in the seats whatsoever so bring a book or be ready to dish out money for old movies or sitcoms. The staff are friendly and polite but some of the 'hip' ways of communicating just don't fit the world of flying. I'm in a plane in the air far above the ocean I want to feel just a touch more professionalism. Air Canada only changed what they had to look at any part of the plane with a touch of detail and you'll see that it's just a gutted plane with very basic changes. The worst part is that by the looks of it Rouge is set to take over more and destinations come 2014. Guess I'll have to drive to Pearson airport so I can fly with anyone else vs using a connector with Air Canada. Sorry but not impressed.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","T Lau","Canada","2013-10-20","AC9076 Sep 28 2013. I had a business class ticket from Amsterdam to Toronto hub through Frankfurt. This leg of the flight is operated by Air Canada's Star Alliance Partner Lufthansa. Apparently for flights within the EU there is no differentiation between business class versus economy because when boarding time came this was an absolute 'zoo'. No pre-boarding announcement for business class ticket holders and no priority boarding. So my conclusion is that if you're flying within the EU at least on Star Alliance flights they'll take your money for business class but treat you just like 'cattle class'. Shame on me for expecting something different.","","","Business Class","","","2.0","3.0","2.0","2.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","John Attersley","Canada","2013-10-16","Flew Halifax to Goose Bay on 11 October flight was slightly delayed but time made up. Flight cabin staff good and service good. Return to Halifax via St. John's on 13 October both flights very good and cabin staff on both flights very personable and pleasant - a nice change. Tight connection in St. John's but no problems.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Boardman Katherine","United Kingdom","2014-09-01","Before booking our flights to Canada we debated between Virgin (our usual airline to the US) or Air Canada. Our agent told us that although Virgin were better Air Canada would be fine with similar legroom entertainment food etc. this was last year before anyone in the UK had heard of Rouge. The seats only recline one inch the person behind me who was just average height had his knees in my back the whole journey there are no air vents above the seats and the entertainment is shocking. For an airline to introduce a new service which is in effect a transatlantic budget airline but still with Air Canada prices is absolutely appalling.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Marotta","Canada","2014-09-01","LIS-YYZ. Poor communication embarrassing service and a disappointing lack of even a modicum of care about their passengers seems to be how this airline operates. Flight got cancelled in the middle of the night. We received just a text (and not even an email) to a link with our updated flight ""status."" Essentially we had two options: stay in a hotel organized by the airline or go on your own and hope to be reimbursed. We were told that we would be rebooked on a flight 21 hours later. After the most unbelievable line at check in (one person said he had been waiting for 2 hours. Note that we were the only AC flight going out that day) we checked our boarding passes to see that we were actually delayed again by another 2 hours putting us 23 hours behind schedule. We didn't even get a text telling us this so we woke up at 5 am for no reason. It's not really Air Canada - don't let the name fool you. No attempt to rebook us was made like a normal airline. I once flew American Airlines not exactly known for its service and had a flight cancelled only to be rebooked (ironically) on Air Canada. Don't expect that decency from Rouge. I will never ever take this airline again. I'm a proud Canadian but I'll be looking elsewhere. These reviews are awful for a reason. Watch out.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Bobby Giannakopoulos","Canada","2014-09-01","YUL-YYZ on Air Canada Express YYZ-LAS on Air Canada Rouge. All the flights went smooth and on time from take off to landing. I knew what to expect when I purchased the ticket on Air Canada Rouge. There's no entertainment unless you have an Apple device (such as Ipad) and have download their application and be aware there's no charging ports on board. The flight crew was fine nothing special you have to purchase for meals. Overall it's pretty much the same service on a normal Air Canada flight but with less legroom even in the emergency exists the legroom is not a lot. Overall you get what you paid for on Air Canada Rouge which is fine but don't expect a super service and lots of legroom unless you fly in Premium class.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Smith","Canada","2014-09-01","Toronto to Barcelona return in early August. Worst overseas flight I have taken. When I compare Air Canada Rouge to regular Air Canada it's like night and day. The seats on Rouge are very uncomfortable and cramped. Inflight entertainment is barely acceptable. In order to access it you have to own an iPad or rent one on board. The movies are old and out of date. On the return flight from Barcelona to Toronto there was garbage (including used napkins and food) from the previous flight still lying on the ground when we boarded. It was filthy. One of the bathrooms was out of service for the nearly 9 hour flight from Barcelona to Toronto. Every time the seatbelt sign turned off when there wasn't turbulence people rushed to the bathrooms that actually worked. Flight attendants seemed very young and inexperienced. I will try to avoid Air Canada Rouge in the future. They charge the same airfare as Air Canada regular except you're getting an inferior service.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","C Piovesan","Australia","2012-12-07","Flew in July Sydney to Milan via Beijing round trip. Great price for the trip service on board was excellent on all sectors much to my surprise after reading reviews beforehand. Food although average it was plentiful and there were many drink runs throughout. Staff were also very accommodating and professional despite the language barrier but that was expected as it is a Chinese Airline. I will definitely fly Air China more in the future and they should be commended for their onboard service.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","L Scott","Canada","2012-12-05","I flew Vancouver to Beijing Beijing to Delhi. The flight crew completely ignored economy class we only saw them at meal times. The other passengers decided they could move seats and sit wherever they pleased and the flight attendants did nothing I didn't sit in my pre-selected assigned seat in either direction. The toilets were filthy and the stench was horrid. It was quite a bit cheaper than the other airlines I looked at but I will not be taking them again on my next trip to India.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Alexander Lanzaga","Germany","2012-11-27","FRA-PEK-MNL vv Economy Class November 2012. One of the best priced tickets to take me were I wanted to go. We flew B777-300 FRA-PEK vv and B737-800 from PEK-MNL vv. Never felt uncomfortable onboard. Aircraft's clean and spacious on all legs. Entertainment and food on B777-300 excellent. The only that was irritating was the quality of English the crew and ground staff spoke.","","","Economy","","8.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Roberts","United States","2013-10-15","October 14 2013 took flight 847 on 777-300 from Munich to Toronto and then flight 787 from Toronto to Los Angeles later that day. Flight 847 was on a new ""High density"" 777-300 with 10 abreast seats resulting in narrow seats and reduced pitch to 31"". I am 5'10"" tall and 170 lbs and the height that aircraft seats were originally made for. It was impossible to reach down and get things from the floor without getting up and bending over. The price of this flight was not cheaper than others and Air Canada did a bait and switch changing the configuration after I purchased the ticket. The cabin crew did their best . The galley for the 400 seats in economy was very small. The food was almost non-existent. Air Canada has the worst food for an international flight I have had. The second meal was a heated wrap essentially a ""hot pocket"". Inflight entertainment was new system on this plane and was quite good but the second flight had a slow outdated system. Overall service good and AVOD good everything else terrible. Flight 787 was an Airbus A320. Bad AVOD only two bathrooms for economy. Turbulent flight so when not turbulent long lines for lavs. Service Satisfactory everything else not. Hopefully Air Canada will get new 737 MAX equipment with 3 lavs in the rear for these medium haul flights. The Pearson Airport transition with US customs is terrible. Would be better just to have customs in final destination. Canada is not the USA so what benefit is it for the consumer to spend 2 hours of their layover in customs rather than eating and relaxing after Air Canada's horrifying service.","","","Economy","","2.0","1.0","3.0","1.0","3.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Alex","Canada","2013-10-13","Air Canada Rouge - Great cabin crew terrible seating space. I flew from Toronto Canada to Varadero Cuba and back. In both directions the cabin crew were excellent and that is where all good about Rouge stops because no matter what these great people do they can not solve issue with lack of space between the seats. Airplane type was A319 and they had 31 raw of seats which basically means no leg room at all. Anyone close or above to 6 feet or 180cm should avoid Rouge flights. Seating pitch on this plane is 29 and this is for flights to Caribbean. After 3.5 hours of flight you will not be able to get out from your seat because of pain in your back and legs. It is so tight between the seats that in my view this is security issue since in case of the emergency people will have extreme difficulties to quickly leave the seat. When it comes to entertainment system there is something called wifi and that has to be paid 10 $ but it did not work so I can say is it worth or not other than this there is no other option. When it comes to food and drinks non alcoholic beverages including coffee and tea are free how ever quantity is limited to one or if you are lucky two drinks at the best. Food and liqueurs can be purchased but for that you will need credit card as cash is not accepted.","","","Economy","","1.0","1.0","5.0","2.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Stewart Walford","Canada","2013-10-13","YYZ-LHR-YYZ. Both flights arrived on time. Cabin crew friendly. Good in flight entertainment system. Food OK. Check in staff really good. Price better than Air Transat. In short Air Canada staff seem to have ditched their bad union attitude and combined with other flights to YEG and FLL is winning me back.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Neil Orchard","Canada","2013-10-13","Flew YYC-YEG-YOW then YQB-YYZ-YYC. Outbound trip was awful. Flight was full of kids and very loud. Staff did absolutely nothing on both flights. On decent to Ottawa flight descended very rapidly flight crew did nothing and there was no explanation for why this happened. Return trip wasn't as bad but still horrible service. Flight was delayed in Toronto for 30 minutes due to crew problems. Plane was a very old A319. Staff were rude and air con didn't work at all. Delayed landing in Calgary by 45 minutes.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Nakahara","Canada","2014-09-01","Flew Rouge Flight AC1836 from Phoenix to Toronto on Aug 26 2014. The worst flight ever! Felt crammed in our seats with no leg room. I am 5'6"" and am glad that I was not taller. Could not stretch my legs during the flight and felt the knees of the person sitting behind me most of the flight. I do not understand why we have to rent an iPad for onboard entertainment when a regular Air Canada flight has a touch screen in the seat back directly in front of you. Certainly not the same as a regular Air Canada flight. I will avoid flying Rouge in any way even taking connecting flights or changing my destination so that I will not be on a Rouge flight. Unfortunately Air Canada Rouge is the only option for direct flights for certain destinations. If a discount airline was truly an optional airline then why don't they also offer regular Air Canada flights to these same destinations. Rouge is every bit a discount airline without the discount price. Avoid Rouge! If Air Canada wants a discount airline they can offer Rouge with more leg room. At least you know ahead of time that you are getting screwed! I will fly anyone else to avoid Rouge.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Marvin Henschel","Canada","2014-09-01","Our family traveled from Vancouver to Los Angeles with Air Canada Rouge last week. We found the staff to be the nicest flight staff by far from all airlines we have travelled with before. We have flown multiple times with US Airways Air Canada and West Jet we found that Rouge was the friendliest by far. An example what the staff did for us if that they saw that we traveled with an infant the flight was completely full however the flight attendants get 3 reserved seats at the very back of the plane for them to rest they gave up this entire row so my daughter could sleep laying down on 2 seats and myself beside her. I usually don't write comments online but I see people always writing poor comments online I want people to read this and see that the staff do everything to make the flight the best for the passengers the seats are more tight however their service makes it worthwhile for me to fly with them again.","","","Economy","","10.0","2.0","5.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Worby Michelle","Canada","2014-09-01","I have travelled Rouge last month and if I had a choice as to who to fly with I would never pick Rouge the seats are crowded. No entertainment available except at an extra cost. Absolutely disappointed with this flight we travel Air Canada all the time as we travel to Arizona at least 3-4 times a year with Air Canada and have never had a problem I travelled this time and it was terrible.","","","Economy","","3.0","1.0","5.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Staebler","Canada","2014-09-01","I recently booked a flight on the Air Canada website from Toronto to Barcelona and back. Air Canada ""Rouge"" seemed marginally cheaper so I went with that. Nowhere in the booking process was there any warning that ""Rouge"" is essentially AC's version of Air Transat at AC prices: they've ripped out all the seats with entertainment systems and replaced them with pre-1970 style seats decreased the seat spacing and if you want a beer or glass of wine you have to pay through the nose. It would have been nice to have some indication of this in advance! On top of that the service was slow and terrible. Whoever in AC management thought that creating something as sub-par as Rouge was a wise business decision needs to have their head examined. This will do irreparable damage to AC's already sliding reputation.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Lye","Singapore","2012-11-09","The price difference between Singapore Airlines and Air China is not huge for SIN PEK. Check-in at Beijing was average. Did not receive clear direction to lounge. Hot food was finished by 830pm so had to go airport cafe for dinner. The male toilet smelled even though it looked clean. Had to take a bus to board the plane. No instruction as to which bus. Business class boarded after economy! Very long seat although the seat can be wider. Very comfortable lie flat bed as I slept 5 hours out of the 6 hour flight. The food was plentiful but not very good quality and drinks selection limited. The flight attendants were actually quite good and attentive but they lacked product knowledge as four staff unable to work out how to lift the TV screen and the economy passengers were let to rush into exit on disembarkation! As a 4-Star airline Air China is not on par with Thai Airways or Swiss International.","","","Business Class","","5.0","4.0","3.0","3.0","3.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Maxwell-Owhochukwu","Australia","2012-10-29","SYD-PEK-LON-PEK-PVG-SYD in early October. The aircraft's deployed on all the legs of the journey were relatively new. Flight attendants pleasant and the inflight food was good. I had my ipad with me so did not check out the IFE. Toilets were regularly cleaned. Flight from PVG to SYD delayed 2 hours. The airline was $400 cheaper that its nearest rival on my preferred route. Will fly Air China again for the right price.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","C Seibold","Australia","2012-10-07","Sydney to Munich (via Shanghai and Beijing). Our flight Sydney to Shanghai where we had a technical stop was fine. However our flight to Beijing was delayed for reportedly ‘weather reasons’ although when we arrived in Beijing with a delay of 4 hours there were no signs of any bad weather. As a result of the delay we missed our connecting flight to Europe. In the arrival hall all all service desk were closed and unstaffed despite around 40 people also missing their connecting flights with Air China. The flight attendants from our flight made the effort to call some service staff and left us. After 1 hour of waiting no one had turned up. We eventually made our way into the departure area (without having visas for China) where all Air China counters were also unstaffed. The one staff member we found was unable/unwilling to help us and advised us that Air China service desks would open at 6:30am (4 hours later). Rather than getting a hotel room meal vouchers assistance in booking to connecting flights and most importantly an apology as is standard service with every other airline we had no choice other than finding a bench in the departure hall and try to sleep there. There were families with babies/small children travelling with us and had to do the same. At 6:30am all stranded passengers queued for the service counter which also could not/refused to help us and referred us to the ticketing counter which would open an hour later. When it eventually opened the staff suggested booking us to the next flight to Munich which would depart 18 hours later. I said that was unacceptable and asked to be booked on a Lufthansa flight to Munich (4 hours later). Lufthansa and Air China are both in the Star Alliance and I assumed it was standard practice to use partner airlines to get passengers to their final destinations as quickly as possible in those circumstances. However she refused to book us on Lufthansa. I had to make the suggestion to fly via Dusseldorf (7hours later with Air China) which was reluctantly arranged. We then had to pick up our luggage and check it in again. This involved another 1.5 hours of waiting time with the result that after receiving dismissive and rude answers from baggage staff we were informed that both our bags had gone missing. We filled in the missing luggage report which took so long that it was too late to go to the hotel that Air China eventually offered (although fellow travellers reported that Air China expected random people to share rooms!). We arrived in Munich with a delay of over 17 hours. We have emailed Air China asking for feedback on the terrible experience we have made but after over one month we still have not received a response. Throughout our trip Air China staff were rude dismissive and at the first moment keen to say ""this isn't my responsibility"".","","","Economy","","1.0","3.0","1.0","3.0","4.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Randall","Canada","2013-10-10","October 5 2013 LGA to YYZ. We booked our flights over 3 months ago my husband 8 year old daughter and me. When we arrived at LGA to check in 3 hours before our flight the AC counter representative forced us to check in at the kiosk even though there was nobody in line at the counter! I usually do the kiosk thing but given we had a lot of luggage our child has a broken arm in a cast and we were tired I just wanted to deal with a live person. She refused to check us in at the counter and instead assisted us at the kiosk. She then told us we couldn't have seats together as the plane was full. Not an ideal scenario travelling with an 8 year old child! She said there was nothing she could do. She scolded me for not having checked in online 24 hours prior. I explained to her that was impossible as we were in the middle of the ocean on a cruise and she said oh well and shrugged. What fantastic customer service! Only fly AC as a very last resort.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Melissa Chow","Hong Kong","2013-10-09","I flew Air Canada a couple of times recently to Vancouver. It was a very enjoyable experience. The staff are very efficient at their work. In serving the meals they are very quick to serve as they have 4 people serving two for the meals and two later for the drinks. After the meal is done we didn't have to wait for long before they came to pick up the trays. I would take Air Canada for long haul flights. Air Canada's service is excellent!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","B Kuhn","Canada","2013-10-09","We paid regular fare thinking we would be flying from Toronto to Venice on Air Canada but were on Air Canada Rouge. We will never fly with Air Canada Rouge again the plane was very old there was no entertainment we had to buy our wine and the seats were extremely cramped. We were very disappointed as international flights are usually very pleasant not with Air Canada Rouge.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J DelGiudice","United States","2014-09-01","I booked my flight from Rome to Los Angeles with Air Canada which I have flown with before and enjoyed. It was not until I received my booking confirmation that I realized that the first leg of the trip (Rome to Montreal) was with Rouge and the second leg (Montreal to LA) was with regular AC. After having already committed I checked the reviews for Rouge and became startled. All of the negative comments had me dreading the trip. It is a long flight and to be cramped would suck. Much to my surprise and pleasure the seats were fine! Of course I have noticed that most of the negative reviews were for Airbus planes and we flew on a 767 but the seats were identical to the regular AC flight we took on our second leg. There was plenty of leg room. In fact there was more leg room on the Rouge flight than on the Lufthansa flight we took getting there. The seats were plenty wide. The staff were a little young but nice and cheerful. The food was great and plenty of it. I read so many bad things about the lack of inflight entertainment but then they played two recently released movies on the cabin televisions more than I got on my last American Airlines flight going the same route. Overall it was a great flight and experience. In fact it was much better than the second leg we flew on regular AC in that the staff sucked on the AC flight and they charged for snacks and food. The only thing better was the in flight entertainment was in the headrests which is always great. Bottom line I would definitely fly Rouge again and would recommend to friends.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Bishop Steve","United Kingdom","2014-08-28","They get an overall rating of 2/10 because I at least got to my destination (Edinburgh - Vancouver return) in the end and the air hostesses were very pleasant and friendly. However positives then stop. Inflight entertainment has to be purchased (unless you have an appropriate mobile device on you) 4.5 hour flight from Toronto-Vancouver requires purchase of food and the was a huge overbooking problem with truly abysmal ground staff help. From Vancouver to Toronto I was put on standby for no apparent reason despite having an international connection in Toronto and checking in hours in advance. The Air Canada help desk was totally inadequate (1 person only for a long queue although she was pleasant - maybe because unfairly inconvenienced people were being exceptionally polite to her despite having massive delays enforced upon them) and the staff at the gate were unacceptably rude. For example a couple with a baby who had checked in 2.5 hours in advance were rudely told that their failure to get a seat was entirely their fault as they should have checked in even sooner. No apology for what struck me as breach of contract by Air Canada. I eventually did get on my planned flight but in a very negative state of mind.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Gulliver","Canada","2014-08-28","Flew from Toronto to Rome (Connecting through Montreal) on August 15 2014. I decided to spend the extra $$ and book a ""Premium Rouge"" seat. I am 6'3"" and normally try and book the ""Preferred Seating"" on mainline AC for all my flights just to have the leg/knee room. Flying from YYZ-YUL was mainline AC and I upgraded the day of to Business Class. I think this gave me a false sense of hope for the Rouge portion of the trip. First off the plane (767-300) was disgusting. The plane must have been at least 20-25 years old. It was dirty as can be with seats falling apart in the Premium Rouge cabin. In terms of leg/knee room. It was virtually the same as North American Business Class on mainline AC so more than enough room with decent recline for an over-night flight. Nowhere near the quality of the Pod seats but let's be realistic I paid substantially less for this flight as compared to mainline AC Executive First. Second the staff as described by many others were very friendly young and enthusiastic however that's where the positive reviews end. It took them over 2 hours to serve the first meal/drink service (there were only 5 people in Premium Rouge cabin) and they were very inattentive. The crew gave me the sense that they were not in control of the flight's service whatsoever. Always seemed un-organized and the so called ""Dedicated lead Rouge crew"" for Premium Rouge were non-existent. I did not speak to the same flight attendant more than once. All-in-all this was the worst flight experience I have ever had and I'm saying this knowing full-well what the reviews on Rouge are. I will avoid Rouge at all costs.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Chuwei Yang","China","2012-09-26","PEK-SZX. The outbound was a B747-400 business class was on the upper cabin. Staff service was excellent with good food. The inbound was an old B777-200 seat pitch was not satisfactory. But service and food were good.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Ferenc Varga","Australia","2012-09-25","For the price from Australia to Europe return Air China is excellent value. But traveling through Beijing and a sneaky hidden stop over in Shanghai to your destination puts a sour taste in the mouth. For a start even though you are transiting through China to you're destination you must clear customs in both Shanghai and Beijing this process is 10/10 in the stress factor especially if you are a first time traveler via these cities. As this was our first European holiday my wife and I found out the hard way that cheap airfares are cheap for a reason. As for Air China as a carrier I can not complain the service was good food typical for an aircraft seats average for comfort in economy class entertainment good. If it wasn't for the headaches and stress in transiting through China I would most certainly use Air China again.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Weiyuan Tan","China","2012-09-16","SHA-PEK return First class (business but they sell the tickets domestically as first). The outbound was an A330-300 had comfortable flatbed. Inbound leg a Boeing 777-200 less space compared with A330 and the seat could not recline much. Flight was on time and was offered nice dim sum. The flight attendants were quite responsive.","","","First Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Wiegmann","Germany","2013-10-09","Flew in Business Class from FRA via YYz to BNA. A/C from FRA was a 777 already before take off the crew advised that the IFE was not working. They tried a couple of times to re-start it and finally 2 hours before arrival it got done. Things like that happen but no apologies or compensation was offered for a 6000 USD flight. Food was average to low and the crew was rushing through the service with no smile. Bottle of white wine was clearly open for a while the glass was taken away and after my comment about the bad taste no more wine was offered nice way of solving that problem. Transfer in YYZ was easy and good and shortly after boarding the CRJ for Nashville the plane was grounded for technical issues. Had to run to the other end of the airport to get a spare plane 2 hours later and had to wait in a small waiting room with no water or communication on what was going on. AC needs to realise that there is a choice in air travel and that sometimes a smile can make a big difference.","","","Business Class","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Thompson","Canada","2013-10-06","I fly to Greece twice a year and book on a regular flight going through Frankfurt. But in August of this year had the chance to try Air Canada rouge. I paid the same price as a normal flight and got far less than usual. 1) Plane was old and cold. 2) There was no air control system above the seat. 3) Staff were less than friendly. 4) Cold food tea and coffee. 5) Poor entertainment. 6) I had to interrupt a steward using his phone to ask him to put more toilet paper in the bathrooms. 7) I asked for an extra dinner roll as the pasta was terrible I was told they did not know if they had enough to go around even though the flight was not full I never got the dinner roll. 8) The plane was not very clean. 9) Although I paid the same price as a regular flight I still had to pay for wine. I will never fly AC rouge again. My flight home from Athens was a regular flight and I almost felt guilty with the attention I received. The staff are more mature and know how to communicate with customers. They go out of their way to be available at all times. Their presence is comforting. I will continue flying AC but only on regular flights even if it takes a little longer to get to my destination. By offering AC rouge you have only embarrassed yourself but have taken a few steps backwards in customer service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Patrick Handrigan","Canada","2013-10-03","YYZ-YYT. Wonderful service! The cabin crew were extremely helpful when my Air Canada gift card wasn't working. They gave me my meal for free. The flight was great and the cabin crew together spoke 6 different languages. Thanks for another great trip Air Canada!","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Janitens","United States","2014-08-28","Just had the worst experience on an aircraft and will never fly Air Canada Rouge again. Flew 8 hours to Venice (9 back). Absolutely no leg room (if you're 5'8' or taller). Seats only go back an inch or two (but then again-that's because there is no leg room). No overhead controls for air. Also took 20 minutes for an attendant to answer our call button. Our movies cut out 6 times. Had to restart and judge where we'd left off. Absolutely dreaded our return flight. Never again.","","","Economy","","1.0","1.0","2.0","2.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Savage Alison","Canada","2014-08-28","YYZ-MCO. Absolutely terrible leg room! This seems to be a recurring issue based upon the multiple reviews below. Listen up Air Canada your customers are giving you vital feedback but you appear to be doing nothing about it! Won't be flying Rouge again until something is done about this problem. Smarten up as we have other choices.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Pritchit","Canada","2014-08-28","Do you prefer quality or cheap pricing? (Vancouver - Maui). My parents brother and myself flew to Maui on February 13. Our flight was supposed to leave at 6.20 but we were delayed for 2.5 hours! Once we boarded we then found out that there were mechanical issues so we had to de-board the Boeing 767-300/ER. Another 2 hours later and we were finally off to Maui. The flight wasn't anything to write home about - what you would expect from a ""low budget"" airline. But what was upsetting is that we did not arrive in Maui until around 4.30-5 in the morning. We had to wait 3 hours until the car rental places opened up. I would not recommend Air Canada Rouge to any Canadians that are planning on going to Hawaii this fall or winter. Take Alaska Airlines or Hawaiian out of either Seattle or Portland. You definitely know what you are getting from those two airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","C Sou","Macau","2012-09-11","PEK-FRA on a very old B744. Actually I chose Air China just because other airlines are full. 744 had no personal TV for economy class so if you cannot sleep on a long haul flight please consider very carefully before booking. The seat is quite good it should be a 33~34"" pitch seat and I slept quite well during the flight. Two meals on the flight the first one was about 2 hours after take-off the second one was around 2.5 hours before landing. However if other airlines are available with not much disadvantage on price I will not choose Air China.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Tan Weiyuan","China","2012-09-10","SHA-PEK return. Inbound trip was with an A333 aircraft and the outbound was with B772 both wide-body jet but the latter has no fully flat bed. But considering the flight lasts less than 2 hours it's OK. The flight arrived on time and the services in the lounge and onboard were standard. Many domestic airlines offer Shanghai - Beijing route but I think Air China gives the best offering as far as both hardware and software are concerned.","","","First Class","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","A Roblou","United Kingdom","2012-09-09","Economy London Gatwick to Osaka via Beijing in mid-August and back via Beijing but to London Heathrow in early September. Cheaper than the others by £200 + a seat. Timings of flights excellent and quick with only 2 hour turnaround in Beijing. Planes Airbus A330-200 ok with 2-4-2 pattern. Seats no worse than many other airlines in economy - maybe an inch more than some. Food quality ok. Wine only served at end of main meal! Staff fine. Loos ok. Entertainment a bit limited and one seat back terminal ropey and you need the double mono adapter. Flights all pretty much on time. Beijing transfer is a bit tricky first time - go to the ""transfer passenger"" queue on the far right of all other queues looks slow but works ok then down escalator and back through security. We fly long haul every year sometimes several times and for the money and on this experience we thought Air China were fine.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","David Gallant","Canada","2013-10-02","We flew Air Canada from Saskatoon to Honolulu via Vancouver. Flight on Air Canada Express from Saskatoon was delayed 1 hour due to supposed thunder storms in the area. Most of the passengers thought it was a faulty red light as there did not appear to be any weather in the area. Flight was very good and we arrived in Vancouver a little late. On both flights the service was excellent. Check in at Saskatoon was very quick and efficient. Flight to Honolulu was one of the best we have ever had. We enjoyed our preferred seating and the Air Canada Lounge in Vancouver.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Pascale Moreau","Canada","2013-10-02","AC793 Rome-MTL Sep 15th. For the last 12-24 months our many experiences with Air Canada have been nothing but disappointing and far from a world class transporter standard. Both my husband and I are frequent flyers ( I personally take an average of 20 flights a year with Air Canada in North America or Overseas). I don't think it is normal that I have to clean the cabin (remove the cookie crumbs food) off my seat which is filthy stained clean the walls covered with spills and put my blanket on the seat to avoid having to change my clothing when I am heading off to a meeting. Those are things I had to do on my flight from Rome (and the same from Geneva London Paris) The last flight from Rome. The audio system was not working my tablet was broken and the overhead light of our entire row inoperative. We had paid for Business tickets and were standby so I paid an extra for preferred seat so I could have room for my injured knee the leg room was fine but I can tell you that the experience wherever you sit Economy or Business it is always the same: prepare a few napkins and sanitizer so I can have a decent place to sit before the flight. Staff had a condescending attitude!","","","Economy","","5.0","1.0","1.0","1.0","2.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","C Richard","Canada","2013-10-01","Air Canada Rouge: Venice to Toronto Aug 24th AC 1907. It is the first time I have ever sent back the main meal. The pasta was rock hard and tasted like cardboard. They wanted to charge for the wine. I complained and the steward gave it to me for free. The service was barely there. Very few service rounds to pick up garbage. The seats were uncomfortable. Do not fly with this airline.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Linda Revels","Canada","2014-08-28","No seat back entertainment for transatlantic flight Toronto to Dublin yes I know you can have your personal electronic and download app but with three kids - nice/need to have hands free! Seats as hard as the road no leg room and when I asked flight attendant to ask the person in front to put their seat upright just for the meal service I was told no you have to ask them. Shirking the responsibility or what? Instead of fancy ridiculous looking uniforms that probably cost a fortune what about spending it on the very outdated 767!","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Caru","Canada","2014-08-28","Flew back from Rome to Montreal (9 hour plus flight) plus had a one hour delay Have been spoiled by the regular Air Canada flights (elite status). Had read emails about the ""Rouge"" experience from others well Air Canada has embarked on a journey to destroy their brand which took many years of solid service to develop. Forget the direct flights with Rouge take the alternatives. My next trip to Europe will be with Lufthansa. Nice to have had the chance to catch up on old movies - due to lack of choice!","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Rose","United Kingdom","2014-08-28","Flew Manchester UK to Toronto 6/8/2014 - returned 22/8/2014. Chose them because they had a good name did not realise it was not Air Canada and secondly price. Really good price for this time of year. The cabin crew were young I like their trendy uniform. I think the return journey crew were better than the outbound only because going they were asked questions about travel connections and should the passenger pick up their luggage or would it be transferred they did not know the answer. Also I think the return journey at night is easier for the crew because people sleep. I found the crew very attentive and very friendly they did not forgot requests from passengers. The downside of the flight - no duty free I did not realise this on my outward journey. The inflight entertainment I had read you could purchase a tablet for $10 which I did on my outward journey - the tablet kept freezing whilst I watched a film. I think it took me 3 hrs to watch the film. Other passengers also had problems. I did not purchase the tablet on the return journey but the same thing happened but they made an announcement that they rebuffed the machine and I think that did work but they didn't do this on the outward journey. The food was ok although I am not a fan of airline food and would of preferred a salad or a sandwich. These days it is hard for crew with food requirements there were a lot of different diets and it was not made easy when the passengers moved seats but they handled it very well. I would definitely travel with this airline again. My seats were fine I had leg room. Yes it is no frills but not everyone can afford luxury travel and also don't always rely on bad reviews. I was surprised how good my flights were.","","","Premium Economy","","9.0","4.0","4.0","3.0","2.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Brandon","Canada","2014-08-26","I am a seasoned business traveller. I've flown just about every week for the past three years mostly on Star Alliance partner airlines and very regularly with Air Canada. I flew Air Canada Rouge from Las Vegas to Toronto and was completely and wholly dissatisfied with my experience. I'm a big guy (6'2) but by no means a giant. I could not even come close to fitting my legs straight in my seat. I had to sit with my legs bent for a 4 hour+ flight and am still feeling it in my knees and back two days after the flight. The plane was sweltering hot - I witnessed at least a dozen different passengers complain about how warm it was only to have the flight attendants tell us that the temperature could not be controlled by them (obviously a lie). And despite being a red eye the plane flew with significant cabin lighting on. I've flown many red eye's before and have never seen such a bright cabin. I know Air Canada will respond with some ridiculous template message that there is an option for preferred/first class seating with more leg room but in this case the flight was full and a first class upgrade was going to cost me over $200. I will make it my personal mission to never fly Air Canada Rouge again.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Rob Chapman","Australia","2012-09-09","After 2 long flights SYD-Shanghai and Beijing to Rome in Business Class my wife and I were satisfied. The seat laid out completely flat and we were as comfortable as any airline we have travelled on. The meals were good in size and quantity but not exceptional. FA's were charming and responsive and their English was much better than my Chinese! The selection of movies and TV shows was more than adequate for us and the headsets comfortable. The toilets spotless and we were on time. Altogether a satisfactory experience.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","J Mcvey","Australia","2012-09-09","Sydney via Shanghai/Beijing to London. Checked in at Sydney and told flight was delayed by 5 hours due to heavy rain in Beijing. At check in and subsequently on flight we were reassured that all information and assistance would be given at Beijing. We arrived just before 4am - there were no Air China Staff on duty and no directions as to where we should go eventually we found our way to the International Duty Manager's desk which did not open until 5.30am. Once Air China Staff arrived they initially refused to speak to us or offer any assistance. About six hours after arrival waiting going between desks collecting luggage we were given a box of food and a milk drink and checked in on a flight Frankfurt. The flights themselves were cheap adequate and clean Cabin Crew were polite but had difficulty communicating in English. I was disappointed with the poor service shown by Air China airport staff and their lack of honesty in communicating what was to be expected at Beijing especially in view that the situation in Beijing was beyond their control and would not have involved a loss of face despite their poor management and lack of skill in dealing with an adverse situation.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","T Hine","Hong Kong","2012-09-09","HKG to Beijing connecting to London. Inbound flight delayed by 2.5 hours due to bad weather caused us to miss our connecting flight to London. On arrival in Beijing a Chinese man with a sign gave us a sticker and a friendly couple explained to us we were being put up in a hotel overnight because there were no connecting flights until the next day. We followed the sign man and queued for immigration after finally getting through sign man had vanished. A number of passengers were also left behind and approached the Air China information desk. After hearing our problem both employees went and did not return. A representative was sent to meet us and after waiting a couple of hours we were taken to our hotel. The hotel was pretty gross and breakfast inedible however it was provided at no extra cost. The next morning a bus was provided to take us to the airport. After queuing for almost 3 hours we were issued boarding passes. Onboard the plane staff unfriendly and unable to smile. The food was poor. Finally we arrived in London after travelling for 28 hours. Our flight back was a bit better as we were only delayed by 9 hours in Beijing! Although our experience was fairly negative I would like to praise the check-in staff in London and Hong Kong as they were quite friendly.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Perry","Hong Kong","2012-09-09","HKG - PEK - JFK and back. Check-in at Hong Kong International Airport was great. Flight from Hong Kong left on time and was quite comfortable. Landing in Beijing was on time. The main concern that I had was the customs / metal detector line where you pass through to the International Departures area. It was apparent from my observations that Air China has sold a lot of International to International flights going through Beijing Airport to the point where China Customs has too many international transfer people to check which leads to a delay. I wouldn't fault China Customs as they had every one of the four international transfer desks open. After customs an even bigger delay occurred at the metal detector area for International transfers which only had one of the two counters open. Because of the aforementioned delays I made it to my JFK flight just as it began boarding. My wife who flew two weeks after I did missed her connection to JFK because Hong Kong was in the midst of a typhoon. It took Air China a while to process her for the next day's flight and put her in a hotel. When my wife arrived at the hotel she was surprised to be informed that Air China was going to put her in a room with a roommate and subsequently paid an extra USD$24 to get her own room. Flying back from JFK was pleasant and we arrived on time in Beijing. There is no plug-in point for a laptop or iPad so my battery died halfway through the flight. The aircraft does not have personal screens in the Economy Section. After spending the night at the hotel located in the Departures Area of Beijing National Airport we had another pleasant flight back to Hong Kong. Overall a good experience. Would fly again if the airfare is competitive.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","L Zahn","Canada","2013-10-01","We flew Rouge from Toronto to Athens on Sept 8/13 and returned on Sept 27/13.There was no on board entertainment or controls for airflow. I now know this was disclosed on their web site but this was not disclosed at the time I purchased our tickets. The food was awful. The ""hot snack"" consisted of a dry wrap in a box which was horrible. There was a large box under the seat in front of me (any many other seats). This meant I had very little leg room and for such a long trip it was very uncomfortable. The washrooms were dirty and there weren't enough of them. The cabin crew were trying to be friendly and did their best but I would not choose Rouge again.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","P Walsh","Canada","2013-09-30","Flew on Embraer 190 from SFO to YVR and have to say that the FA was absolutely the best I have experienced. Service was top notch. Had no problems with the inflight entertainment system either. If you are going to be flying executive first on EM190 try and book a seat on the left side of the cabin since you will have the half of the aircraft to yourself.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Mike McElhone","Canada","2013-09-30","FCO-YYZ Sep 25th. Instantaneous check-in quick security very good food 20 minute luggage arrival and an incredibly good crew. We have flown over 200 flights in the last 10 years on 14 airlines and this was the best crew ever. The premium seats were a bargain.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Steve","Canada","2013-09-29","YYZ-KIN-YYZ. Flew Air Canada's discount division Rouge to Kingston. Flight was packed on the outbound and boarding was chaotic due to passengers returning with copious purchases and multiple suitcases and carry-ons. Flight attendants are all new hires and so lack most of the basic skills expected of them. I purchased an extra leg room seat in one of the first four rows. Be aware that KIN check in agents will fill these seats with mothers and babies if you think you're getting a bit of respite. For purchase food selection was missing the healthy items inbound and outbound. Return flight was delayed 45 minutes when customer traveling with parent and 7 relatives including 3 newborns had not made proper arrangements for oxygen and crew struggled to deploy the onboard oxygen using FA manuals to sort out the issues. Lost connection meant 3 hour wait and midnight arrival in YOW. Rouge is not Westjet. Comments from customer below about her YUL to Athens flight neglected to mention that it too was a Rouge flight.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Joy Caley","United Kingdom","2014-08-26","Dublin - Toronto return. After all the bad reviews I've read about Rouge I was quite apprehensive when the holiday started. We were pleasantly surprised that our trip turned out to be one of the best yet. The seats we were given were the middle seats no 15 and my son and I discovered that there was a USB charger. And because I prepared for our trip we were armed with our ipads complete with the apps. We also noticed that our seats had bigger leg room unfortunately the ones behind us had less. Why this is I don't know. Did we pay a bit more so that we were afforded this comfort? We were also assigned no 13 seats on our return flight so we were anticipating a comfortable ride but we were fortunately upgraded to premium Rouge so it was even so much better! Can't explain this either but I'm not complaining! Food was not the best but reasonable the premium rouge was not that much better but was ok. Drinks were constantly offered in our outbound journey no alcohol though. In premium alcohol was free but it was the cheap kind. Nothing different from what other airlines offer. Air hostesses and stewards friendly and helpful the toilets were relatively clean so nothing to complain about really! Check in both ways were easy boarding was ok. The plane was late 1 hr coming back but we had a 6 hr wait for our connection so no worries there! I'll fly Rouge anytime but maybe pay the high(ish) fare?","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Dallaire Pier-Luc","Canada","2014-08-26","AC 1920 August 4th YUL-FCO. AC 1921 August 18th FCO-YUL. Probably the worst airline I have ever flown with. What a disappointment! Nothing is up to date old aircraft with no leg room. The application for personal entertainment kept on crashing. Worst food ever. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Allan Kawakami","United States","2014-08-26","Star Alliance Gold Million Miler. I recently flew from Los Angeles to Montreal on Air Canada connecting to my Rome flight on Rouge. I must tell you I was terrified to fly Rouge after reading all the reviews. I was seated in Row 27 directly behind the Exit Row with 2 seats next to the window. I will start by saying that the experience on Rouge was good and comparable to other airlines in Coach Cabin (not preferred Seating or Economy plus). The recline was average and leg room fine I am 5'7' and was able to stretch my leg under the seat. The flight was full and the crew did a nice job with meal and drink service. I would definitely flew them again not my first choice but will fly them again if necessary. They did recognize my Star Alliance status and early boarding.","","","Economy","","8.0","2.0","2.0","2.0","2.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Chartrand","Canada","2014-08-26","I can understand Air Canada trying to compete with other lower cost carriers but with their Airbus planes used by Rouge I think they have gone too far. Last week I flew from Toronto to Montego Bay with Rouge (Airbus) and 2 days ago the return flight with the same plane. The seat pitch is far to small I am 5 ft 8 in and my knees had only about 1 inch of clearance and the seat cushions don't have the density to cushion anything. There is a huge difference between Rouge and regular Air Canada flights. I would not recommend Rouge simply due to the uncomfortable seats and the lack of legroom.","","","Economy","","4.0","1.0","3.0","1.0","3.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Ian Phillips","United Kingdom","2012-09-04","Business class London Gatwick to Beijing to Ulaanbaatar Mongolia. The new-ish business class lounge at Gatwick (North Terminal) is excellent for a short stay but perhaps not the best if you have a 3 or four hour lay-over. Aircraft was A330-200 seat 13L. Cabin was a little tired but was still in reasonable condition. The seat cushions were a little firm but the space and width were reasonable. I was worried that the full recline/flat bed was not actually going to be flat but it was and was very comfortable for a sleep. Supplied also with pyjamas and quilt for a snooze. Staff very attentive and there was no need to request drinks or top- ups as these were forthcoming throughout the flight. The Chinese meal was good but a little tasteless. A bit more variety and freshness may have improved it a bit. The AVOD completely froze for my seat and was never rectified throughout. However glancing at the programmes and films on offer I did not miss much as it was very dated. Punctuality excellent. Beijing T3 is not the easiest to change flights within and there is no channels for business class to speed up the process. As there were several flights arriving there was a very long queue of at least 200 waiting for the immigration check (although it was just a check to then be allowed in to the area for security - where there was another queue). Flight to UB was fine - with only 8 business class seats and two staff for the section we were very well looked after.","","","Business Class","","7.0","3.0","4.0","3.0","1.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","R Chen","United Kingdom","2012-09-03","London to Beijing in July. The seat was uncomfortable and did not recline properly. The food was far below normal international airline standards. Staff were unhelpful and curt. The inflight entertainment was limited and clearly designed more for a mainland China audience.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Robert Harker","Australia","2012-09-03","Sydney to Beijing and onto London after a 7 hour stop over. I would never fly Air China again. I found the cabin crew rude the aircraft (Airbus A330) was old and the inflight entertainment system was either broken for me or the entire aircraft. Fair enough only paid $1790 for my return airfare but I still expect more than I received. I was told soft drinks were only served at dinner time and they offered me a small glass of warm water.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Phil Butterworth","Cambodia","2012-08-30","Flew PEK-FNJ on a B737-200. Seating was pretty cramped. Even though it was a short flight drinks and a snack-box was served. 2nd run through was made for drink top-ups. No IFE. FA's were cordial. All-in-all a decent enough experience.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Mortara","United Kingdom","2013-09-25","YVR-LHR. I decided to return to the UK direct rather than via Europe. Plus points: flight left on time and arrived early even with a short hold before landing. Also Air Canada has a 3x3x3 configuration on its 777-300s rather than the 3x4x3 used by many other airlines. Leg room is ok but I found the seat was getting uncomfortable after a few hours. Other aspects left me wondering how this airline is classed as a 4 star airline. Check-in was quick but with no smiles. Even one of the staff at the gate was almost rude about the darkened spectacles I have to wear. On board one of the cabin attendants shrugged her shoulders when I asked for a blanket their was only a pillow on my seat and she was chewing gum whilst handing out breakfast. At least I did get a blanket after asking one of the other crew members. No hot or cold towels only one drink at a time show how this airline skimps on the things others provide as a norm. The food is poor as well. My special meal was provided but it was tasteless. 'Continental breakfast' comprised a small muffin and a small container of fruit - insufficient for a flight of 9 hours duration. The AVOD was ok with a wide choice available. I may well go to Canada again but will avoid Air Canada.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Philip Rubenstein","Canada","2013-09-25","YYZ-NRT-YVR using B777 / A330 in Executive First. Trip started off nice enough but ended in a cancellation and a forced delay of 1 day. I flew off peak hours so I benefited from a quick check-in with a personable agent. The YYZ-NRT boarding was the usual rush of pax. It would be nice if AC moved the priority lane to one side and it was better labelled so people don't accuse priority boarders of pushing in the line. Not a full flight so FAs had an opportunity to take their time and provide decent service. Food and beverages better than usual and overall I have noticed AC has shown some improvement in its food quality in the past year. Unfortunately the wine selection is still hit and miss. The seat showed its age and was well used. The IFE selection was boring and I resent the forced commercials. It was a good flight and I was able to catch a few hours of sleep. The problem was with the return flight. It was cancelled due to equipment issues. It happens but it seems to be an increasing scenario at AC. The AC response to the issue was disorganized and slow. Personnel tried their best. The end result was hours wasted at the airport until AC sent Pax off to a hotel. Communication was poor. The concierge in NRT was professional although it took some time to get an answer. The lady in YVR who assisted was also professional and kind. Unfortunately the replacement flight the next day was also beset by equipment issues as the air conditioning system wasn't working well and the cabin was stuffy and hot for the flight to YVR. However FAs on this flight were the best I have had on AC. I seem to be encountering an increasing number of equipment issues and delays with AC. I have only recently started using the airline again on my long hauls and I am not particularly impressed by this aspect of its operations.","","","Business Class","","5.0","3.0","5.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Donald Carmichael","Canada","2013-09-24","I rarely take this airline and on September 12 2013 from LGA to YOW I know why I avoid this carrier whenever possibly. Stupid decisions in difficult (weather) situations are not usually typical of A 4 star airline. I travel weekly in North America and I would rate several domestic carriers far superior. Over priced costly flexibility and staff that at times act condescending does not equate to a top rated airline.","","","Economy","","1.0","2.0","2.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Atkinson","Canada","2014-08-26","Flight was Ok seats seem even smaller my knees hit the seat in front of me. Entertainment system still does not support android devices - very disappointing.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Peter Riga","Canada","2014-08-26","My family and I flew Air Canada Rouge from Toronto to Athens Aug 5th and back Aug 21st. I was satisfied with the flight and service. Rouge is a discount airline. That means slightly smaller seats less leg room and paying extra for anything beyond the basics (like liquor). Rouge delivered value for what I paid. The staff are young pleasant and did a good job. The inflight entertainment worked well. The fact that you need to bring your own device was communicated to us twice by the airline prior to departure and there are plugs to charged your devices on the flight. The food was as good as any economy class food that I've had.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Sinclair","Canada","2014-08-26","AC 1854 13 Aug 2014 LAS-YYZ. Rouge is an intentional cheat by Air Canada management. This masquerade - selling Rouge under the guise of normal AC is criminal. You don't even know it's Rouge at time of booking. No difference in fare from normal AC. Aircraft (A319) is fine. Staff are fine. Issue is seats and legroom even for smaller people. Would be OK for flights less than 2 hours but to use for cross-Canada/US is absolute rubbish. Stand up Air Canada and don't even put the label Air Canada before Rouge. We know the game and it's clear it's all about cheating the customer.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Danielle McKay","Australia","2012-08-28","London to Sydney. The food was appalling unless you could speak Mandarin you were not able to communicate with the air hostesses. We were left sitting on the Tarmac in Beijing for 5 hours prior to take off (so long that we actually had to go back and fuel up once we were cleared for take off). The captain kept making announcements about bad weather yet we could see only sunny weather all around. The toilet facilities became quite bad. I missed my next flight as a result of the delays and the crew did not even apologise. I heard from a few western travellers that the lengthy delays were common.","","","Economy","","2.0","3.0","3.0","1.0","2.0","","","0.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Joel Knibbe","South Korea","2012-08-21","Flew from Incheon to Singapore return via Beijing. We were given a free upgrade to first class on the first leg of the journey which I can't complain about but the apart from that the airline is rather disappointing. Both of the flights on the way to Singapore were delayed by about 3 hours. The economy food was very poor; the beer and wine undrinkable; and the service was minimalistic. The crew seemed to have a very low level of English. They only offered drinks other than water once during the five hour flight from Beijing to Singapore and even water was not offered enough. There was no entertainment on the 5 hour flights to and from Singapore. Air China is cheap but it can really only be compared with other low-cost airlines.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","L Carvalho","Portugal","2012-08-21","Madrid-Beijing A330 and Beijing-Frankfurt B747 in August. Both flights left on time and arrived earlier than scheduled. Check-in and boarding was fast and efficient at both airports. Daylight flight from Madrid to Beijing. Small leg space in the A330 and cabin seemed old. Inflight entertainment was basic (small TV in each seat) consisting of 4/5 movies (2 Chinese + 2/3 English). Cabin crew was efficient but service was basic. Food was simple (2 lunch options but when it got to our row only one dish was available as they ran out of chicken). They served 2 meals. Red eye flight from Beijing to Frankfurt. Greater than usual leg space in the B747. Cabin seemed old but was clean. Inflight entertainment was very basic (1 large screen for each economy class section). Cabin crew was efficient and their English level was good. Food was simple but tasty (2 meals served). Good value for money.","","","Economy","","7.0","3.0","3.0","4.0","1.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","B Gagne","Canada","2013-09-22","LAX-YYZ upgraded to executive class. Number 1 staff in the industry. AC still holds standards high for FA appearance. This crew was most professional and looks the best in North America. Keep it going AC and you will get awards for North-American airline on top of your international awards. IFE didn't function in my seat staff however did everything possible to keep me comfy.","","","Business Class","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Johnny West","Canada","2013-09-18","NRT-YYZ on Sep 16. There was a supposedly a typhoon in Tokyo so flight was delayed 2 hours. I think the food is getting worse since my last flight! One of the offerings was a mini sandwich with simply cucumber and mayonnaise. The apples for breakfast did not look fresh. They were brown already so it was not appetizing! Air Canada's IFE is good lots of good movies to choose from! Cabin crew is where Air Canada really need to improve on their international flights! Although at least 70% of the crew were very pleasant there are some of the older ladies who just seemed like they were above it all. One hostess was emotionless when distributing food she just put it straight on our table and left.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","A Agustin","Canada","2013-09-16","AC Jazz and Express from YTZ-YQB via YUL was a breeze in spite of heavy fog and two cancellations the ground staff at Billy Bishop Airport was very helpful and respectful to passengers. AC Jazz from YQB to YYZ was smooth and the flight attendants were great. It was a smooth and pleasant flight back to Toronto.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Karen Rudrud","United States","2014-08-26","AC 1900 Toronto to Athens. July 31st. Such a disappointment! Terrible seats minimal food no free alcohol on overseas flights no in seat entertainment and the crew looked very very young. We paid far too much for this terrible flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Taylor","Canada","2014-08-26","After 5 flights on Rouge I will avoid them at all costs and fly any other alternative most likely WJ from now on. All my rouge experiences have been on the lowly 319's and on YYC-LAS-YYC but as so many others have stated leg room is number 1 (I'm 6'2) uncomfortable seats (I can't understand how some reviewers say these are comfortable?) lack of any amenities. Cheerful and enthusiastic but non-effective FA's Very poor gate's at LAS (compared to WJ) etc. I've heard the 767's are marginally better (30"" pitch vs 29"" doesn't sound like anything wonderful) but at this point I'm not willing to even try if that's an option in the future. AC you've lost another LT customer.","","","Premium Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Orzechowski","United States","2014-08-18","I flew from Toronto (YYZ) to Venice (VCE) on the 767-300ER. Rouge is simple but still provided a pleasant flight. Leg room not bad at all. Flight attendants were all female and young. Hot meal served but alcohol costs money. No video screens but who cares when you have a good-looking crew to look at.","","","Economy","","9.0","4.0","5.0","3.0","2.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","A Chen","United States","2012-08-14","Flew from JFK to Beijing supposed to return from MNL back to JFK on July 23. Food was so-so nothing to write home about attendants appeared to have problems with food carts and would push and pull without looking to see that the cart would be banging into passengers' shoulders. In MNL flights were cancelled rebooked cancelled without explanation. No ground crew or call centres to respond to inquiries. Finally rebooked back to JFK on Delta one day later. Communications totally inadequate not acceptable.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A Odawara","United Kingdom","2012-08-13","Very mediocre experience and an airline I'll be avoiding in the future. I was flying direct London to Beijing but the quality was worse than some domestic Chinese flights I've taken. I had to change seats a grand total of 4 times. Each time because my inflight entertainment system wasn't working and it wasn't until my fourth seat that the screen was working. During this time the stewards and stewardesses were co-operative in helping me find a seat but not kind or apologetic in any way. As for the food the quality of the Chinese meal was somewhat better than the Western meal but neither especially good. My main complaint about the Western meal was the lack of vegetables and meat. The service was perfunctory and the stewardesses stern and at times rude. I just think they have no concept of what customer service is. They warmed to me slightly as I speak Mandarin and was travelling by myself. All in all Air China will get you from A to B and the stewardesses will bring you your food and drinks but whether or not you have a relaxing enjoyable flight is another matter. Wouldn't recommend them and would prefer to pay extra or fly to China indirect next time to avoid them.","","","Economy","","5.0","2.0","1.0","2.0","2.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Steven Cao","China","2012-08-07","Kunming-Shanghai Hongqiao on B738 Beijing-Shanghai Hongqiao on A332 both on time for departure and arrival. Aircraft's are new and clean comfortable seat and spacious legroom blanket was given which was appreciated for domestic flights. Food and drinks acceptable. Overall enjoyable experience with Air China for domestic travel.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Marc Keller","Switzerland","2013-09-15","Took Air Canada on our flights from Zurich via Toronto to Mexico City and return all business/first: On long haul flights over the Atlantic (both ways). Entertainment system broke down regularly on both Atlantic flights (several restarts necessary for the whole cabin). No coffee or tea on overnight flight for breakfast (customers were very happy about that). Headsets are fixed to infrastructure - cable in my face. Both toilets in business class with no water for handwash after 2 hour flight. Seats and surrounding not very clean. Meals: just the absolute necessity but not an inch more! Compared to Swiss Emirates Singapore or Lufthansa business class: not worth the money and real hygiene problems!","","","Business Class","","4.0","2.0","2.0","2.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Vlad Alexeyenko","Canada","2013-09-15","Latest flight YVR-YYZ. Flight was overbooked (as usual) therefore it took awhile before I got my seat. No food despite the fact it is a 4.5 hour flight. Airplane was old seats were not leather. No complaints about the crew. TV screen in the seat in front so that was good. Ticket price - $335 OW if purchased RT - no discount. Barely any legroom.","","","Economy","","5.0","3.0","5.0","1.0","5.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","J Samuels","United States","2013-09-15","San Francisco-Vancouver-Tokyo-Calgary-San Francisco 8/25/13-9/7/13. Absolutely terrible experience with this airline. The agent in San Francisco was extremely rude and unfriendly to all the passengers she served including us. The flight attendants particularly on the return flight from Tokyo were also rude to passengers to the point of eye-rolling with polite requests for drinks. I fly often and have not experienced this degree of rude service both on the ground and in the air in many years.","","","Economy","","1.0","3.0","1.0","2.0","4.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Lowe","Canada","2014-08-18","I knowingly booked on AC Rouge YVR-SFO because that's the only flight which worked with my schedule. Flight was delayed one hour but that's due to SFO runway construction/inbound restrictions. We were kept updated so no complaints there. In all fairness the in-flight service was no better or worse than any mainline AC short-haul service (that is serviceable without wow factor.) Where they really fall down is the lack of legroom. 29"" pitch felt rather claustrophobic and I'm not even tall. Be warned if you're anything over 5'5"". I did appreciate one of the pilots standing by the door thanking passengers upon disembarking. All in all for an 1 hr 50 flight it really was quite okay and I'd do the same flight with AC Rouge in the future. Any longer I don't think I'll ever go for based on seat discomfort alone. P.S. we were only offered a small cup of juice/pop/water but for such a short flight I really don't give a toss.","","","Economy","","7.0","2.0","3.0","1.0","1.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Billingham","United States","2014-08-18","Flew Toronto to Punta Cana. I booked using Air Canada vacations on mistaken assumption that this would afford me a better seat due to star alliance status. Of my 1 million miles flown most international this is my first user review and this flight was the worst seat with the worst legroom that I have ever experienced. Plus the wonderful person in front of me reclined throughout all the time airborne. I guess buyer beware and I should have researched the airline before but I do feel scammed by AC and won't be flying them again any time soon.","","","Economy","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Kaluzny","Canada","2014-08-18","I was expecting an Air Canada flight with the same service I have been used to over the years only to find out at the last minute I was on a Rouge flight. I paid the same price as an Air Canada flight but ended up with Rouge. Just when I was expecting a Calgary - Vegas nice comfortable flight I ended up with this expensive bait and switch. Now if I paid a third less cost for my flight then it would be no issue.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James Gadd","United Kingdom","2014-08-15","YYZ-MCO. This is basically a budget airline so with that in mind it wasn't bad. My main criticism was the terrible legroom - I would suggest they fix the seats in the upright position as the European budget carriers do because when someone reclines it really is very uncomfortable.","","","Economy","","6.0","1.0","3.0","3.0","3.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","T Lam","Canada","2012-08-02","Vancouver - Beijing - Hong Kong - Beijing - Delhi - Beijing - Vancouver business class. 3 of those 6 segments were delayed by more than 5 hours! And for one of those segments that meant staying overnight at a second-rate hotel outside of the airport. Onboard service was minimal and the staff act like they are doing you a favor when they the food and drinks. On the ground the service is similarly curt and non-communicative.","","","Business Class","","1.0","3.0","2.0","2.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A J Taylor","New Zealand","2012-08-01","Hong Kong to Beijing flight was a little late leaving but made the time up. Plane was an airbus looked tired from the outside but fine inside. Some of the PA announcements were lost in translation but the crew were friendly and helpful food was OK alcohol needed to be purchased entertainment just local Chinese television. I would use them again in this part of the world.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","K Myler","United Kingdom","2012-07-24","London-Beijing-Taipei. Flight was about £200 cheaper than any of the other airlines were offering. I flew Air France to Shanghai last year and actually Air China compared quite favourably - there wasn't the same degree of choice with the inflight entertainment but the food was just as good and seats were probably more comfortable. You aren't provided with a takeaway 'pack' of things on this flight but there is a pillow and blanket on your seat and there are headphones for entertainment. The toilets were fine (yes they did get a bit gross towards the end but that happens on an 11 hour flight) and the staff were accommodating. My veggie meal wasn't on their list on the first leg of the outward bound journey but when I showed them my confirmation email they found me one without any fuss. Service at the check-in desks was also perfectly fine. The long haul planes had a personal television and were pretty full. The shorter flights (Beijing-Taipei) had communal screens with Chinese TV on them but weren't very full - on the way back I got a whole row of seats to myself!","","","Economy","","7.0","5.0","4.0","2.0","3.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","R Gamba","Canada","2013-09-12","Flight from YYC to IAH in Executive Class was just OK. Food was horrible but the flight service director did his job well. Flight from CUN to YYC in Executive Class was one of the best flights I've been on. The food on this segment was much better but what made is so great was the cheerfulness and helpfulness of the flight service director. Drinks were always topped up and staff made sure everyone was comfortable and asked if there was anything else they needed even though it was a full flight. A pleasant surprise from Air Canada.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Kaye Neicho","United Kingdom","2013-09-11","Had a very good experience flying from London Heathrow to Toronto via Chicago on 23/8/13. Everything from booking the flight customer service before flight and during flight checking in boarding aircraft comfort on board good connecting service and the same on direct return flight everything was great. Competitive price as well.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N Sabir","United States","2013-09-11","I fly regularly on the Boston to Toronto route and Air Canada always disappoints. On my most recent trip I tried to check my bag in at the gate which I have done many times before) because I didn't want to have to lift my bag into the overhead bin on the plane as I am 7 months pregnant. I was told not to do that since the bag was small and there was plenty of space on the plane and someone would help me. When I got on the plane and asked the steward if he could help me put my bag up in the overhead bin he took a look at my bag and asked 'Is it really that heavy?'. He told me a passenger would help me! Just downright rude. They always seem to set the bar for the worst customer experience whether it has been when I have missed a flight or their policies with respect to gate checking strollers and car seats. They are by far the worst airline to travel with children.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Catharine Kalafatis","Canada","2013-09-11","Terrible flight to and from Greece. Freezing cabin and rude stewardesses. Food worst I have tasted. Seats very uncomfortable asked for blankets and was asked if I was sick? We had exit rows and they would not turn down the air conditioning. The entire plane was freezing. Then when we arrived in Montreal to connect to Toronto they said the flights were cancelled and they would have to see what they could do the next day. My son had taken another flight and was left waiting at the airport in Toronto for us. They were not willing to help or guide and people were scrambling to try to get out on a flight that evening to Toronto. Every year we say never again this experience was the last straw.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Angelo Comazzetto","Canada","2014-08-15","Flight 1899 on May 9th. The airline might be marketing this as low cost but it is certainly low cost for them and not the passengers. I got ""rouged"" on a ""business"" flight from Las Vegas and thought for a second I was on Ryanair or Air Berlin. In business they took the Lufthansa short haul idea of simply blocking the economy seat off next to you. The flight attendant told me after we took off that I would need an app on my phone (how can I get that in flight?) and then halfway through the flight offered me an iPad to use after I complained this was pretty silly. It wasn't cheaper it wasn't good it was all around terrible. I guess it helps AC make their sales number but it sure doesn't help the passengers in any way. Maybe if it was 50% less than what it is now it might be worth a look. Steer clear!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Wernicke","Canada","2014-08-15","6 August YUL-YYZ (AC 835) YYZ-SAN (AC-Rouge 1887). 12 August SAN-YYZ (AC-Rouge Business 1886) YYZ-YUL (AC 834). One of the worst flights that I have taken - absolutely no leg room an entertainment selection that malfunctioned on two flights and shockingly unprofessional service. The worst business class in the industry. The only thing that is low cost about Rouge is the service and comfort.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jones Desray","Barbados","2014-08-13","Travelled to Canada from Barbados on July 30th didn't have a clue that it would not be an Air Canada flight until couple days before departure when I received an email on this issue. There is no inflight entertainment unless you rent a iPad for CDN$10 the movies are not that up to date either. In the email your are told that if you have an APPLE device (iPadiPhoneiPod) you can go on the app store and download the Rouge app with will allow you to watch the movies on your device. All I can say is what a plug for APPLE. Legroom in economy is poor and the seat is uncomfortable. I booked on Air Canada not Rouge and felt cheated especially as I was travelling with an elderly person and a child. Air Canada needs to inform the public upfront and not after tickets are purchased. I have no expectations that our return flight home will be any different.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","M Smith","France","2012-07-22","Flew from Shanghai to Shenzhen on Friday evening. Boarding was efficient and the doors closed on time but that's when the trouble started. We sat on the tarmac for at least 30 minutes and were then told that we were waiting for traffic control clearance. Other announcements were made but they were so quiet that I could not hear what was said. After 1 hour the food came out while we were still waiting on the ground. The total delay was around 2 hours and 15 minutes before we finally departed. This delay more than doubled the journey time - very disappointing for what should be a simple domestic flight.","","","Economy","","2.0","3.0","3.0","2.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","E Robelen","United States","2012-07-05","Return JFK-PEK. Economy. Full flights on time. Food was not brilliant but certainly edible. Cabin crew attentive and cheerful. Plenty of beverages and cold water in between meals. Wine and beer available at no extra charge. Seats comfortable even for my 6'3"" husband. 744 seating felt roomier than 747. Movie screen a little hard to see for short people. In truth most travelers had tablets or laptops playing their own movies or TV shows. Not much variety in sound system entertainment but again most people were listening to their own MP3 players or iPods. Bathrooms neat and clean. Whole experience comparable to United return to Beijing several years ago.","","","Economy","","9.0","4.0","4.0","3.0","2.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Z Ko","Austria","2012-07-05","MUC-PEK-HKG-PEK-MUC over June and July 2012. Check-in at MUC handled very professionally by Lufthansa. Assigned a bulkhead seat from MUC-PEK. Legroom is therefore excellent. Cabin crew spoke very poor English and showed little enthusiasm. The food is nothing extraordinary - portions were small and bland. IFE is AVOD with a reasonable section. PEK-HKG operated by a wet-leased Air Macau A320 - no IFE same mechanical service and poor food options. Service on return leg was mediocre. The excellent IFE hardware with touch screens cannot make up for the lack of film and TV options. Food worse than outbound and the white wine almost undrinkable. Overall a cheap way to get from A to B but don't expect much in the service department.","","","Economy","","5.0","3.0","1.0","1.0","2.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Stephen Brunette","Turkey","2013-09-10","ADB-IST-YYZ-YUL return in economy on 14 August. First flight on Turkish from Izmir code share. Even though a code share flight they couldn't give me my AC boarding passes and told me my luggage would go through to Montreal but I had to check in at AC in Istanbul. Too many people scheduled to be an A320 switched to a A340 at last minute leading to delays leaving Izmir. Arrived in Istanbul we were taken to a remote stand and finally bussed to the domestic terminal. Dashed to the international terminal reps for AC were waiting all smiles and no problems got my two remaining boarding passes. Massive line at immigration control to leave. I went to the front and asked some people if they would let me go ahead as my flight had already started to board. Just made it to my flight to Toronto. Once on board a perfect as a flight in economy could be. Excellent flight attendants professional and friendly. Drinks then a wonderful meal of lamb. Plenty of water runs snack part way through self service drinks and snacks in galley. Another meal 1.5 hrs before landing chicken again excellent. B767 had been refurbished excellent seats comfortable and entertainment system first rate with plenty of choices. Bags didn't make it to YYZ Turkish Airlines fault but AC was very good about getting them to me in Ottawa to my hotel 2 days later. Transfer to YUL smooth good short flight. Return flights again on AC from YUL-YYZ-IST on 23 Aug very good great service by caring crew as outbound. Equipment change again in IST to ADB on THY code share seat changed. Flight short and ok. Overall Air Canada has a great product as I have flown this route over the last 10 years using Turkish Airlines Air France KLM and Lufthansa. The price I paid was cheaper then the rest the flight attendants are what made the difference so nice and accommodating as well as good food for economy. I will keep using AC now that they are flight to IST from Canada.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","O Perera","Australia","2013-09-10","Flew from Toronto to Sydney on 7th September. Flight left Toronto at 8.25pm. We were in transit in Vancouver which was 4.5 hrs flying. What we were offered for dinner when we boarded in Toronto was a snack which had to be paid. Then when we arrived in Vancouver all our cabin luggage had to be taken with us and reboard the same plane to the same seats. This was really inconvenient from the passengers point of view. By the time we were served a proper meal was 2.30am Toronto time. Toronto to Sydney just the flying time was 20 hrs. That kind of a meal service for such a long flight is not acceptable.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","3.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","M Gordon","Canada","2013-09-09","YVR-YOW-YVR. Breakfast flight to Ottawa on an Airbus 320. I had breakfast in the AC lounge and it was good the wireless needs to be upgraded as it was very slow and the YVR wireless was much faster. Our FA on the flight was very attentive and the breakfast service was excellent. Delayed 45 minutes landing in Ottawa due to a thunderstorm. On my return journey I enjoyed my stay in the lounge with good food and a glass of quality wine but again the wireless was slow and I gave up using it. The return flight was an Airbus 319. There was only one FA with us in the front cabin and she did the best she could being short handed with a full cabin. She was friendly and otherwise I enjoyed my trip. The meal was excellent and she offered a special liqueur service which was appreciated by many in the front cabin. My other suggestion is that on the IFE you get more documentaries old comedy TV shows and classic films. These must be reasonably inexpensive. Because I travel so much with them I sometimes run out of choices. However for both I paid an executive class fare and I got good value for what I paid.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Lockyer","Canada","2014-08-13","Flight and crew on flight to/from Toronto to Dublin was very good. Confused though since provided wine free on flight to Dublin but charged on the return leg. Seat was broken (would not lock in upright position). Biggest complaint / issue is that Airline allows carry on baggage regardless of size which jammed up overhead storage. One case had to be removed to close bin and was stored by crew in the back. This should be enforced for comfort of all.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Martin Calver","United Kingdom","2014-08-13","We travelled from Manchester to Las Vegas via Toronto with Rouge. The flight was 3 hours late leaving Manchester and the organisation at Manchester was dreadful. The crew were very kind and understanding but the food was poor and left a lot to be desired. The onward flight to Vegas was fine. The return flight from San Francisco was good but the flight to Manchester was again delayed by 3 hours. We then were informed that two passengers had refused to fly and we had a to wait another 90 minutes while bags were unloaded. It all seemed so laid back. Don't think we will repeat the experience rather go via Heathrow.","","","Economy","","2.0","3.0","4.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Schaller","Canada","2014-08-13","We flew to Orlando from Montreal last February. The seats had very little padding. It was very uncomfortable. The distance between seats was very little causing great discomfort when the seat in front was pushed back. I had to push it forward to get out of the seat. Entertainment was non existent unless you wanted to pay. We took our own food because of previous experience. All in all we would not fly Rouge again. We only fly Air Canada because we have very few options.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Kemp","Canada","2014-08-13","When flight was booked we were not told it was Air Canada Rouge and did not find out until we selected seats. Legroom was totally inadequate. I am 6"" tall and could not sit with my legs straight forward. I had to angle my legs to fit and that was very uncomfortable for a short flight (2+hrs) let alone if we had been on a long flight. Like most economy flights the service and amenities were non-existent. The least they could do is give you a comfortable seat with decent legroom!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","P Chon","United States","2012-07-04","ICN-PEK-HKG. Flight from Incheon to Beijing was decent but when we arrived in Beijing that's when things fell apart transferring to flight to Hong Kong. After going through immigration and security for the second time in Beijing with 15 minutes to spare until boarding - rushed to the gate to make it on time. Other passengers notify me that the flight has been cancelled due to high winds in Hong Kong. When I tried to speak to a staff member he really didn't speak much English so communication was very difficult. They herded all passengers out of the airport into buses and sent us to a hotel. Told that there isn't any flights to Hong Kong until the next morning but won't say exactly what time. Told if we want our own rooms we have to pay $150.00. A hotel staff member communicates to us that the bus will be leaving at 4am back to the airport. We get to the airport and finally we're told at the counter that there is a flight at 6.30am to Hong Kong. What should have been a 5 hr 40 mins travel time turned into a 13+ hour travel time with the airline hardly communicating what was going on.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","B Eisler","United States","2012-07-04","We flew economy from San Francisco to Beijing. The plane was full. The plane was very old proven by ashtrays throughout the plane. My seat was very uncomfortable with little leg room. The food was awful. I asked for pork and was told she was out of it after a different attendant took it just as I was about to be served. The chicken was tasteless. The only thing I had to eat was rice. The movie screen picture was horrible. The flight attendants hid behind curtains and only occasionally came out to hand out warm water. I flew on 4 flights within China and they all were just as bad.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Federica Alberti","Germany","2012-06-17","Frankfurt to Taipei return. On the way to Taipei I missed the connection at Beijing because the flight was delayed by two hours. At Beijing airport my luggage was missing found it eventually but that took more than one hour. At the ticket counter I was lucky to find a seat on the next flight departing the next day. The company offered to cover my accommodation expenses for the night but that was a basic hotel room to share with two other passengers. I refused their offer which I found disgusting and insulting. On the way back to Frankfurt I had to change flight twice. At every time I had to pass the immigration check to collect my luggage and check in again. Luckily I had enough time to do that. Hongzouh to Beijing was canceled. The company announced the flight was canceled two hours before the departure. Until then the flight was scheduled as normal. The reason for canceling the flight was the disruption of the air signalling system caused by the launch of a space ship. The launch was scheduled to take place at 6.30 pm. Our flight was scheduled to depart at 8.00 pm. Eventually two other passengers and I managed to get the last three seats on to another flight to Beijing. The departure time of the latter was 7.00 pm but the flight was delayed by one hour. No problem from Beijing to Frankfurt. This was my first experience with Air China and will be the last one.","","","Economy","","4.0","4.0","4.0","4.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Jane Coney","United Kingdom","2013-09-09","19th Aug London to Toronto. Flight was fine though staff seemed too few and too busy to deal with passengers. The next leg 5 days later we checked in for online Toronto to Los Angeles we were asked to pay for our cases to check in $75 not expected. The flight though was very poor. Our return trip on the 2 Sep from LA to Toronto was just as bad but the Toronto to London was the worst. Too many people getting on with oversized bags and being allowed too plane was very over crowded. also our inflight entertainment wasn't working in any of our 3 seats the staff just shrugged their shoulders and handed out contact details for customer service. The plane was old and dirty we will not be using Air Canada again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","F Hryn","Canada","2013-09-08","YXE-YYZ-DUB-CPH CPH-YYZ-YXE in economy. Paid an excellent price for this route. Flight to Toronto uneventful good service flights on time. Air Canada is my first choice for transatlantic flying but after 2 flights in my itinerary I will definitely reconsider especially the one to Dublin. It's not that the flight was uncomfortable the entire experience was just average. Flight attendants seemed uninterested and the plane was probably the oldest in the fleet. The arm rest of my seat had something that looked like industrial-strength foil holding parts together. I think this flight is over-looked since it is a seasonal route. This route is also being transferred to Rouge next year so maybe it'll improve. CPH-YYZ absolutely no problem newer aircraft friendly flight crew. Boarding at CPH was somewhat interesting - over 200 people left to sit in the hallway and departure lounge only opened shortly before boarding. YYZ-YXE late leaving YYZ due to an issue with the cargo door. No problem - safety first. Next time: Lufthansa!","","","Economy","","6.0","4.0","3.0","4.0","3.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Em Vittorio","Canada","2013-09-08","I flew YYZ-WAW with a stop in FRA. The YYZ-FRA portion was operated by an AC 777-300 aircraft. This was on July 23 2013. I was happy with the service I received. I did on-line check-in and printed my boarding pass prior to arriving at the airport. To print my baggage tags I went to the check-in kiosk but the kiosk unfortunately did not want to print out all my tags meaning I could not go to the quick express bag-drop queue. This wasn't really a problem though because as a Star Alliance Gold customer I can use the quick Executive Class check-in queue to drop off my baggage. Check-in agent Heather was very nice and friendly! She actually gave me individual attention to the fact that my baggage should be labelled as fragile. I then went past security and with a friend I went to the Maple Leaf / Star Alliance Gold lounge. Lounge had a calming and not too busy atmosphere very pleasant and recommended! The flight itself was great! Cabin crew were attentive (although not the very friendliest AC cabin crew I have encountered but still very good) and the in-flight entertainment options were actually I think the best part of the flight. My pre-ordered vegetarian meal came quickly and in general it was a good flight!","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","N McCrohan","Ireland","2013-09-05","AC 895 Dublin Ireland to Toronto. Good check in staff. Flight on time. Booked Air Canada ahead of other airlines. Expected good service as the National Carrier but was very disappointed. Food not up to much and cabin crew did not make much of an effort. They seemed quite bored. Return flight AC894 Fast check in and very courteous. Flight was awful due to weather conditions. Food very boring and small portions. Breakfast was a slice of banana bread and juice / tea / coffee. Planes are very old on this route. Air Canda will have to up their game next year when Aer Lingus start operating! Certainly no value for money.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Kassner","Canada","2014-08-13","Montreal to Las Vegas return. No legroom (I'm only 5'10"" average height for a male and my knees were constantly pressed up against seat in front of me). No entertainment on board. No food. Jam-packed plane where they've clearly stuffed in as many seats as possible. Couldn't sleep a lick as no room and seat reclines maybe 4 inches max. Everyone on the plane around us was also complaining of how uncomfortable this flight was. 5.5 hr flight and they made us pay $10 to rent an ipad off them if we wanted entertainment! Avoid at all costs. Not worth the small savings over regular Air Canada service.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Fischer","Canada","2014-08-11","Do not take AC Rouge to Costa Rica! We did this last February (2014) and will never use them again. On our return trip to Toronto my husband had broken ribs and the crew did nothing to help make him comfortable. Every time I would ask for a pillow or something - I was basically ignored. They crew felt it better to stand up front and talk amongst themselves. They did not even help him to his seat since he was in a wheel-chair.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Dancausse","Canada","2014-06-13","Higher priced than competition such as Air Transat Sunwing or Westjet but not much comfort you pay for everything even for blankets. Audio or video is not for anyone anymore. You need an ipad and you receive multimedia via wifi streaming. For half of passengers it does not work because prior to boarding you had to download an app to watch movies and for the other half a good proportion did not use headphones and had their ipads at full volume. People hang their ipads on the seat in front of them and it falls during turbulence not very safe. For legs it is not comfortable. If the passenger in front of you reclines and there is an emergency you're stuck impossible to get out of your seat except if you're a contortionist. Tables are not adapted for North American market if you have a belly something you see more and more in Canada the table rests on your belly and can't be flat. But there are some good points flight attendants are smiling and courteous and the flight went well in general on time. But mainly because the lack of comfort during the whole flight my girlfriend and I will avoid Air Canada knowing that at any moment we can be ""Rouged"". It sounds like someone found a good way to sabotage Air Canada.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","E Chong","France","2012-06-17","Business/Economy class CDG-PEK-PVG-CDG. CDG-PEK on 777-300ER business class a prized flatbed which is great for a 10 hours flight. My welcome drink was snatched away before I could finish it. Food was plentiful but taste awful. IFE froze and was rebooted 3 times. Crew was robotic. PEK-PVG on A340 in economy. Uncomfortable seat no personal IFE. Crew good for economy class standard. They did 2 rounds of drinks and each PAX was given a tasteless muffin with a fried egg inside. PVG-CDG on 340 Business class old style business class seat and I found myself sliding down the seat the whole night. It was supposed to be angled flat but I would call it flat with bumps. The crew asked me if I would like a welcome drink and handed me a food and drink menu. I ordered red wine and was told that red wine bottle would be opened only after takeoff. Crew service was a little impersonal but did perform their work professionally. Ground service efficient - quick check-in meet and greetings hostess efficient to/from airport-hotel limousine transfers offered. If you find yourself flying Air China business make sure it is on their 777-300ER.","","","Business Class","","6.0","3.0","4.0","2.0","2.0","","","3.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","David Smith","Germany","2012-06-06","Frankfurt to Shanghai. Old A340 entertainment - 2 screens awful. Service personnel ok but I had the feeling they just wanted to get the flight over and done with sat at the back most of the time occasionally came through with some water. Luggage left in Frankfurt not prepared to put it on another Star Alliance flight - had to wait for same flight next day.","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","A Kupferman","France","2012-05-29","Paris to Beijing in business class on a 777-300 and return from Shanghai to Paris in business class on A340. Seating on the 777 is excellent with new seats large TV screens and a 2-2-2 configuration. On the A340 the configuration was the same but there were older seats smaller TV screens though I cannot complain about seating. On both legs staff were friendly and attentive. What is disappointing was the quality of the meals. I have seldom tasted such bland food and the presentation was horrible. Before take-off only orange juice and water were served. Wines (good selection of French wines) were excellent but must have been very expensive because there was no second serving nor were liquors offered at the end of the meal. Another drawback was the total absence of reading materials in English or in French except a few China Daily newspapers. A large proportion of the offered movies were oldies. If you are not interested in food if you bring your own reading materials Air China is a good option as it is cheap and not too many people fly it so you have plenty of space.","","","Business Class","","4.0","4.0","4.0","1.0","2.0","","","4.0","1"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","Carole Ruxton","Ireland","2013-09-05","Flight on 22nd August 2013 Dublin to Toronto and return on 30th August. Cabin crew very grumpy. Food okay on outward journey. Films okay. Interior of cabin grubby. Wasn't expecting that from AC. Return journey encountered bad weather food service was delayed a considerable time due to safety issues so when it finally arrived it was hardly palatable. I noticed a lot of unfinished meals going back. Banana bread for breakfast hardly constitutes a meal. Toilets were very grubby and towel bin held closed with masking tape which eventually fell down. I will not rush out to fly with AC. I will fly Aer Lingus next time.","","","Economy","","3.0","4.0","2.0","1.0","3.0","","","2.0","0"
"air-canada","/airline-reviews/air-canada","Air Canada customer review","S Paice","United Kingdom","2013-09-04","LHR-Toronto-LHR. Day flight from Heathrow wasn't too bad. Check-in painless lounge ok although the time from 'go to gate' to 'closing' in departures is ridiculously short. Inflight meal was ok - child's meal was well received adult's meal perfectly ok and served promptly with additional drinks available on request. Only downside was the bassinet wasn't available. IFE ok when it worked although it needed re-booted at least 3 times. Return flight. Check in at Toronto an utter shambles check in online but to get to bag drop you need to print out all your bag tags. This would be fine but their system can't cope with a booking including an infant. Thankfully the desk agent took pity on us and printed them out. Toronto lounge pleasant. Inflight pretty terrible. AC seem to persist with ancient aircraft without winglets so turbulence is amplified meaning the seat belt light on most of the trip. No food service during 'turbulence' so meal service took hours and the lights were left on so neither of the children (or us) slept at all. Asked for lights to be dimmed and 'we can't dim them' was the reply. Didn't get a drink before food due to the apparent turbulence cutting short the drink run and the never came back until 'breakfast'. At least I got dinner eventually unlike the poor folk at the back who waited at least 3 hours. 'Breakfast' was a slice of banana bread and the kids got a bran muffin. Asked for a diet coke to try and wash it down got 2 fingers worth and some ice. Pointless and not at all filling. AC would have been better with a light snack for dinner (given we took off at 10pm) and a decent breakfast. Some of the staff were quite friendly and chatty but it couldn't describe a truly miserable flight. I could only really describe it as 'United in disguise' expected far better from AC. Luggage showed up though and we arrived in once piece and on time so a couple of marks gained there.","","","Economy","","4.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Headrick","United States","2014-06-13","AC 1908 Toronto to Dublin 5/28/14 and AC 1909 Dublin to Toronto 6/6/14. Worst International flight I've ever had and having lived out of the country for 10 years I been on innumerable flights. Seats feel like they were reclaimed off of a discarded school bus. Thinnest I've seen. No leg room and sardines would feel relieved. I'm surprised they didn't charge to turn on the air as they charge for everything else and the chicken didn't even taste like chicken. We were so tired on landing that it ruined the first day in Dublin so no value. I use to live in Canada and thought AC was pretty decent but they really screwed up with this.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Nat","Canada","2014-06-12","I have tried Rouge twice. They first time was awful but as always I give everything a second chance. The second time was even worse. There is no leg room at all none. I am 6 foot tall 205 lbs which is average and my knees were almost in my chest. Shame on you Air Canada for doing this. Its impossible for a guy like me to sit in those seats. No entertainment so I stared at the back of my seat for 3 hours. The second time I bought my Ipad and they entertainment was way outdated. Come on air Canada really? I do like the new outfits and younger more pleasant attendants. But my personal experiences are not good. Will avoid them at all costs even if I have to use 2 planes.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","John Schuit","Canada","2014-06-12","In the middle of a 3-week stay in Barbados. Dread the thought of the trip home. AC Rouge was startlingly inadequate. The tray would not come down when the seat was tilted back. Very cramped. Insult to injury the attendants and the pilot said numerous times ""sit back and enjoy the flight."" Really! Last time for the Peoples' Airline for me if I can help it.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","N Halperin","United Kingdom","2012-05-27","LHR-PEK return in economy. Did the same journey last year this time it was slightly less enjoyable due to the seats I was in on the A330. On both legs 46J and 46L had a dodgy IFE whereas it appeared the rest of the plane was having no problems. Both legs had old interior/IFE seat material was uncomfortable legroom was ok for a small person like myself taller people may have problems. Food wasn't top notch but they still give you 2 full meals. Flight attendants do plenty of drink runs and were friendly. Outbound flight landed 30 mins early inbound landed on time. Will probably fly again as prices and schedules suit me.","","","Economy","","6.0","3.0","5.0","3.0","2.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Trevor Banthorpe","United Kingdom","2012-05-16","London-Beijing overnight return Shanghai-Beijing-London. Outward on a brand new A330 with individual screens and entertainment systems. Food not good and ran out of beer 2 hours into flight. All staff very surly and just sat at the back - no water/drink offers apart from 2 meal times. Shanghai-Beijing on old 747 - again surly staff with no smiles. Beijing-London on old A330 with very poor entertainment system - only 2 films both in Chinese! Food appalling ran out of 2nd choice within a few rows of service starting. Again all staff unfriendly.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Elina Hills","Australia","2012-05-08","SYD-PEK. The seats entertainment and service were all very average. The food was edible but not enjoyable. However it was easily the cheapest flight on offer as far as value for money goes it was all about what you would expect.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Marco Gilbert","Canada","2014-06-12","Flight 1914 on May 22 from Toronto to Barcelona / Flight 1915 on June 4 from Barcelona to Toronto. Onboard I began to look for the headphone plug and I was shocked to find out that there is no entertainment system available.…No TV movies or music for a flight that is over 8 hours long. Only option was to rent an iPad and connect to the plane's WiFi but what do you do when you travel with all your family? You rent many iPads? Moreover what happens when your battery is empty again you are left with nothing to do but sit in the uncomfortable limited space that you have. Other bad points for Rouge on the flight back the overhead light was not working so we could not even read a book. Rouge does not offer individual climate control so if you are too hot there is nothing you can do to get a little more air. The crew wasn't so good they seem very disorganized and service was bad. When the meal service got to us we had no choice. We got our beverage long after the meal and again they ran out of a lot of selections. I would accept a lot of those inconveniences for a short/medium length flight but I cannot accept such conditions for long flights. Our experience with Air Canada Rouge was a disaster and I would never recommend Air Canada Rouge to anyone. And I will do all I can to avoid it in the future.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Cowan","Canada","2014-06-12","We flew Air Canada 2 weeks ago (not Rouge) Toronto - Munich on an outbound leg to Athens. While boarding the craft in Toronto was a little disorganized the flight and service was great and the flight would have rated full stars across the board. Our return flight was AC 1901 Athens-Toronto only gets 3 stars for satisfaction as we did arrive safely and on time. That is really the only good thing to be said for it. This was an 11 hour flight through 7 times zones. The flight was half full so staff were not overworked. Unless you pushed the call attendant light they were only in evidence when the very poor meals were delivered (not served). No choice available limited beverage service followed 15 minutes later. One mid-flight trip down the aisle to slide some pretzels and 4 ounces of pop or juice onto your tray and two silent passes of an attendant with a bottle of water and the staff disappeared at least in our cabin. No entertainment available at the seat unless you were willing to pull out a credit card again to rent the airline tablet. The worst of it all was the total lack of comfort provided by the seat. We do not like having the seats in front of us recline so that is not really a problem however the seat design offers no support in the lower back and has restricted both aisle and window passengers from stretching their legs. The arm rest design means that you can inadvertently call the attendant or turn your light on or off. Others have commented on the lack of personal ventilation at the seat so I won't. A mixed blessing was having blankets and pillows provided prior to take-off. At 1pm this seemed a little like telling someone that they are being ""put down for a nap"". If you don't want them you must give up your limited space to store the items in the event that might want them. On the plus side overhead baggage storage was adequate (however this was not a full flight and might be a problem if fully loaded). Washrooms were adequate but masking tape holding dispensers and bins closed does not inspire confidence. As has become the norm the audio system was poor - either the airline staff need a lesson in microphone use and diction or the system needs an overhaul as most announcements were so ""mushy"" as to be indecipherable. Finally while we recognize that the airport is responsible at this point the baggage pick-up was a bit of a problem as the overhead monitors specified one carousel but the baggage actually arrived on a different one.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Wiesner","Canada","2014-06-10","May 30 I left Las Vegas on AC 1854 taking the overnight flight to Toronto. Check in at McCarran was disorganized. Not an auspicious start to my journey. As for the Air Canada Rouge flight I will rate the following aspects as poor: 1) Professionalism: Upon boarding the aircraft I was greeted by the flight attendants with a rather chummy “Hi guys! How was Vegas?”2) Comfort: The seats are now very close together with little or no leg room. 3) In-flight entertainment: Non-existent. I realize that I could have rented an iPad for $10 but why would I want to use something that has been handled by other travellers? This can't be sanitary. 4) Passenger information: The interior cabin lights remained on for the entire flight. I did finally find out why but at the outset no announcement was made by the in-flight crew to explain the situation. This left a lot of passengers both wondering what was going on and feeling very inconvenienced. This was an overnight flight. To leave the lights on (since the reading lights were apparently not operational) in order to allow a few passengers to read is unacceptable. I am looking forward to a return visit to Las Vegas in October. This time I will be taking our two daughters with me. I would not want to subject them to the unacceptable in-flight experience that I experienced with Air Canada Rouge. We will be flying with West Jet. In the future I will never fly Air Canada Rouge again. Lowering service standards is not the way to keep customers. You have lost this one.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","H Jarvel","Switzerland","2012-05-01","PEK-FRA on 777 economy. Seats were fine and the inflight entertainment system was nice although most of the entertainment was Asian. Staff were unfriendly and uncommunicative. Toilets were not cleaned during the flight and they were very dirty towards the end. No alcohol served after the main meal. The food was also quite sad.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","S Noble","China","2012-04-30","Flew Beijing direct to JFK. A 13.5 hour flight with 2 terrible meals no personal television screens and just a few screens dotted around. Unfortunately Air China use videotapes to show films and so the picture was crackly. Very little room and a most uncomfortable experience. Additionally flight attendants spend most of the flight behind a curtain trying to get some sleep. On the return flight there was a 4 hour delay. No apology or explanation. On our arrival in Beijing we were kept waiting for 1.5 hours for our baggage while employees were standing around laughing and joking amongst themselves.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","James Ower","Australia","2012-04-25","Melbourne to Shanghai then onto London return. Booked Air China due to them being $1500 less than any other flights to the UK. The food entertainment and service weren't top class but for the price they were good. We had to transfer between flights at Shanghai but staff helped us with every aspect. Due to reading the comments on here we were prepared with our own snacks and some entertainment which I would advise. Would definitely fly them again.","","","Economy","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Fisher","Canada","2014-06-10","I flew Air Canada Rouge round trip to Dublin in their so called Premium/Business class. While we had executive class check-in the quality that I have come to know in AC Business class stopped there. No access to the lounge or a priority check-in line. The seats were very uncomfortable with very little decline-trying to get some sleep on the over night to Dublin was almost impossible due to the dis-comfort. Breakfast prior to arriving in Dublin was almost non-existent-very poor. On the return flight to Toronto no Cdn newspaper wine served in plastic class did not have the choice of meal I wanted. At least our luggage was first out. I also try to fly AC but in the case of Rouge I will try to avoid it if I have other options available to me.","","","Business Class","","3.0","2.0","3.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A McLeod","Canada","2014-06-09","Flew on Rouge from Toronto to Montego Bay and back. Great flight attendants and staff. I am a 6ft average male and the seats are slightly more cramped than I'm used to on Air Canada but on my last vacation on Westjets and previously Sunwing are no better or seats were about the same. Flight was on time both ways and I enjoyed the wifi streaming of movies and music on my iPad. Food for sale on board was fresh and lots of choice. Overall I felt very safe and that's the most important thing.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Liscano","Canada","2014-06-09","On May 8 2014 my husband and I boarded AC1894 to Tampa. It turned out to be one of the worst Air Canada flights we have endured. The seats were very uncomfortable and extremely tight. The leg space was so tight in fact that I was not able to open up the in-flight magazine and read it properly. In addition the flight attendants were very young and inexperienced which gave us cause for concern. The French announcements were made by an attendant who was clearly not bilingual as she struggled. The other issue we encountered was the in-accessibility to an entertainment system. The only option is an ITunes system available only to users who operate Apple products. The in-cabin hospitality was terribly slow mostly due to the inexperience of the staff. There was little co-ordination between the food cart staff and the drink cart staff. Consequently we had to wait more than 20 minutes for the drinks to catch up to our meals. To further add to our dissatisfaction the hotel arranged and paid for by Air Canada for the inconvenience of the overnight stay in Toronto was not of a very high standard. The hotel was clearly old and smelled of smoke. The room was very small and the climate control equipment extremely noisy and had to be shut off in order to get any sleep. The main reason for our dissatisfaction is that we had booked Air Canada flights and expected to receive the Air Canada service we were accustomed to and had paid for. We did not select Rouge. Rouge was forced upon us. We were not offered any suitable replacement flights and did not receive any compensation for the loss of services and amenities. In future we will be very strongly considering other airline companies and other options when we fly. Air Canada Rouge will not be an option or a preference again. It is our belief that Air Canada will be losing a lot of customers due to this change.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Cooley","United States","2014-06-09","Flight 1901 on June 3rd and I was very disappointed. 1) There was no free entertainment if a passenger did not have their own device for accessing the internet using the plane's WiFi. We were charged $10 CAN to rent an ipad. 2) The overhead reading light did not work for my seat. 3) There was no individual climate control (overhead cool air blower) available in economy class. Therefore I found the cabin temperature quite warm and uncomfortable during my 11 hour flight. 4) The emergency exit lights on the floor which the cabin crew referred to prior to take-off were not apparent. This was cause for concern about our safety in the event of an emergency evacuation. 5) The movie/music selection on the rental iPad was limited and unsatisfactory. 6) No magazines or newspapers were offered to passengers prior to take-off. This was disappointing in view of the long 11 hour flight. 7) The cabin crew were polite but rather unprepared inefficient and immature. They ran out of orange juice while serving beverages and I had to wait until the next beverage run hours later in order to get my beverage of choice. 8) There was no video flight map available on the airplane and the captain failed to provide periodic verbal communication to the passengers regarding our whereabouts. 9) No fresh towelettes were offered to us prior to meals. Thus I was obliged to get up and go to the washroom to wash my hands prior to my meals. This was not ideal given that the cabin crew was in the isles serving passengers. My overall experience was extremely poor and I shall never fly Air Canada Rouge ever again!","","","Economy","","1.0","2.0","2.0","3.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Simon Middleton","Hong Kong","2012-04-16","Hong Kong-Paris via Beijing. Price of this trip was excellent. The first 3 flights were on comfortable planes while the final leg from Beijing to HKG was on an old leased Air Macau plane which was rather cramped. Food isn't great but flights were on time and the air hostesses excellent. Movie selection is spartan but I took an ipod so didn't mind. The one curious policy is that Air China keep the fasten seat belt signs on throughout the flights. Would certainly fly again if price remains at least $HK 1500 lower than its competitors.","","","Economy","","8.0","4.0","5.0","2.0","3.0","","","5.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","G Hu","United States","2012-04-10","SFO-PEK in economy. Rebooked on CA after UA delay. In terms of seating not enough legroom but was made better because flight was relatively empty and my wife and I had an extra seat between us. Food was low average about the same standards as UA economy transpacific flights. Their wine selection was small and there were no spirits offered. Soft drink selection very minimal as well. Plane was uncomfortably warm but FAs did turn down the temperature after I requested. Entertainment was on the big screen and mostly Chinese programming. Their domestic flights w/in china are very comfortable with excellent service but their international flights are very bare-boned.","","","Economy","","5.0","3.0","4.0","2.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Georgios Vrontos","Greece","2012-03-28","ATH-MUC-PEK-MUC-ATH on time A332. The older a/c had bad IFE with only 6 movies and no feet support. Seats comfortable pillow and blanket supplied but no amenities pouch. The flight attendants made the difference - fluent in English and eager to help. There were 2 selections of food Western and Asian.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Dan O'Neill","Ireland","2014-06-08","I took AC Rouge for the first time yesterday from Dublin to Toronto with my wife and two children. Having read all of the negative comments on this and other sites I was prepared for the worst. I must say I was pleasantly surprised. First class it is not but neither are the fares. Inflight staff were great service was outstanding food was so-so but certainly edible. I have certainly had many better flights but I have had many worse flights as well. They are good value for money and I will fly them again. As for the in flight entertainment we are pretty tech savvy and I like old and obscure films so it was great but it may not suit everyone.","","","Premium Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Selva Wahan","Canada","2014-06-08","Travelled to Las Vegas from Toronto on May 30 2014. Flight seats were tight and very old. No more Air Canada.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N Williams","Canada","2014-06-08","YYZ-LAS return on as part of an AC Vacations package. I'd read the negative reviews online but thought I could suffer the inconvenience for the 4-5 hour flight. Got onboard and was greeted by smiling cheery FA's dressed like they were going to a high school prom as opposed to being professionals but as has been said they were friendly. I managed to squeeze into my seat (15C-aisle) which was not much fun and the plane hadn't even moved yet. I'm 6'3"" and even with legs crossed one knee was in the aisle and the other was encroaching into the space of the middle seat. There is no inflight entertainment (IFE) which is fine as I always bring my iPad anyway but to see the FA's trying to flog rental iPads for $10 was in my opinion a bit tacky especially considering the limited numbers. The FA's appeared very young and generally inexperienced. The dreaded return flight home was equally as bad and I was even looking for alternative routings which would allow me to avoid suffering another 4 hours of discomfort and general amateur performance. Unfortunately I was not so fortunate and flew back to YYZ on the 'red eye' departing LAS at 2330Hrs due to delays (flight was due to depart shortly past 2300 hrs). Again the inexperience and amateur behaviour of supposedly trained FA's was on display with one looking as though he'd just spent all night in a casino as he wandered up and down the aisle with a dishevelled uniform tie loosely done and top button open. Once the initial drink service was completed I expected the main cabin lights to be dimmed so people could sleep but no the lights remained ON during the entirety of the overnight flight which I couldn't understand but of course given the rest of the performance it wouldn't have surprised me if the FA's didn't know how to turn down the lights! Overall Rouge is a discount product being offered as a full fare premium product which is wrong on so many levels. I've flown many low cost carriers in various parts of the world and they all share the same features (or lack thereof) as Rouge yet they're openly advertised and priced as 'low cost' and 'no frills' which is something Air Canada is not doing with Rouge. Never again will I fly this pitiful excuse for an airline lack of legroom not withstanding and if Air Canada does not smarten up and listen to its customer base I will be moving all of my business elsewhere.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Karl Mintert","Germany","2012-03-26","DUS-PEK-MNL return. 2.5 hours delay to PEK in DUS. Unfriendly flight attendants food acceptable. On the return PEK to DUS no beer or red wine left after 30 min. However red wine served again with the second meal. I tried to complain but flight attendants just laughed and try to make a joke of it. Would not recommend.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","J Devaney","Australia","2012-03-26","HKG-BJS on A321. Old looking plane but was clean and modern on the inside similar to domestic travel in Australia. Delayed on the ground in HKG for 2 hours due to ""cargo loading"" but made up time in the air. Crew were friendly but didn't speak English.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Shirley Kingdon","Canada","2012-03-21","Vancouver to Beijing return in economy. My vegetarian meal was quite good and the service good. Pillows and blankets provided as were earphones. The downside being the movies were not on demand and as such I did not watch them. Both flights on time. My only complaint would be the lack of on demand video and I would suggest the bathroom floors be mopped (this seems to be an issue on all long haul flights I have been on).","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Mutton","Canada","2014-06-05","I travelled to Florida in March and was quite surprised at the services offered by Rouge. I was shocked to think that we had a 3 hour flight with no inflight TV screen to be able to watch movies etc. I detest the assumption that everyone has a device to be able to watch a movie etc. and always considered it part of the entertainment provided on my flight. I had my 90 year old mother with me and she was very frustrated at not being able to watch anything while travelling. If the flights were dramatically cheaper I could understand not having all of the conveniences but we definitely did not pay a cheaper flight. We are giving Air Canada another chance in flying to Las Vegas in July but if we do not have a better experience will reconsider future flying with Air Canada. Based on the reviews that I see here Air Canada better rethink it's Rouge airline set up before it loses all of its customers.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Maxwell","Canada","2014-06-05","Calgary to Las Vegas direct flight AC1896. Rouge is a clear statement of Air Canada's utter disdain for its 'leisure' traveller. God forbid there is an emergency I fear what might happen due to hampered ability to get in and out of seats with the reduced space - hard to articulate how tight it is but many men had their knees pressed into the seat in front of them and no room to bend over to put their things under front seat. Air Canada charges full AC fares - provides no fare discount to fly Rouge but the experience in every way is to fly a discount airline - but at full AC fare which will ultimately negatively impact their bottom line - despite timing and routing options. The fact that AC flights can be bumped to Rouge makes me hesitant to book AC again - if I pay for a transatlantic business class - a pod - I don't want to be crammed in a small seat -3 per section! Never again will I fly Rouge! One upside - the FAs are in a word sweet.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Garrett","United States","2014-06-05","I booked my daughter and her friend from Toronto to Athens. They were in row 27 Emergency Exit seats. My daughter said it was horrific and never to be repeated. Freezing in the cabin to the degree shivering so hard she couldn't sleep. Served drinks once when took off and once 1 hour prior to landing. No service and she couldn't imagine how much worse it would have been in non-emergency row seats.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Donna Baruch","United States","2014-06-05","AC1914 May 17 2014. Flew from Toronto to Barcelona. A little over 8 hours. The seats were cramped with no legroom. I am 5' 3"" 118 lbs and could barely fit. No entertainment unless you had an IPAD. Then you could use their system or rent one for 10 bucks! Asked for a blanket. Another 10 bucks for purchase only. Asked for a glass of wine. Another $6.50! The one meal that we received was horrible. The ""snack"" was a dry piece of cake.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","G Lee","Canada","2012-03-19","Vancouver to Hong Kong Via Beijing. Seating was comfortable food good and the stewardess polite. Our flight leaving Vancouver was delayed 3 hours so could not make our connecting flight to HKG. Arrangements made for free accommodation in Beijing. When we got to Beijing the transfer station misdirected us. Afterwards I found out there was an Air China official looking after other passengers who were also delayed. We had to wait another 2-3 hours for other delayed passengers to pick up their luggage. It seems that Air China need to improve procedures to deal with delayed passengers in Beijing.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"air-china","/airline-reviews/air-china","Air China customer review","Jan Vallin","Sweden","2012-03-13","Stockholm-Bangkok via Beijing. Return flight Bangkok-Frankfurt via Beijing. Seat was awful headphone socket didn't work. Food was poor and service was slow I managed to get 3 beers in 6 hours after that they were out of beer and wine. Business class Beijing-Bangkok. Only good thing was the seat - fairly comfortable though no electric socket for laptop. Service not up to much. Very poor English from staff. Toilets smelt really bad and were dirty.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Jun Fang","China","2012-02-28","Beijing to Shanghai. Only one check-in desk for standby passengers. Flight time was 2 hours. Hot meals served and no options. The A/C was B777 without IFE system. Crew were helpful. Flight was on time. Shanghai to Beijing B747 without IFE. One hot bun served as breakfast. Flight delayed 45 minutes due to air traffic control.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Lau","Canada","2014-06-05","Took the inaugural flight from Montreal to Athens on a Rouge 767. I was expecting the worst given the extremely bad reviews given here but surprisingly it turned out to be a rather pleasant flight that was pretty much on par with any of the many long-haul AC flights I have taken in the past. Seating and legroom were equivalent to regular AC flights (I am 5 '11"") and the food was even a bit better quality (although portions were slightly smaller). Wifi-based entertainment system seems to be Apple-centric and did not work properly with my Android tablet although movies were shown on the overhead screens. Departed from the domestic terminal in YUL which was a bit odd. Based on the other reviews I see I would guess that the experience on the transatlantic flights on the 767 is markedly better than NA flights on the A319.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jim Noon","Canada","2014-06-05","Rouged in March for a May YVR-LAX flight. Too late to change to anyone else. So annoyed I did an interview on CBC which went National. Crew was pleasant seats were extremely uncomfortable being 6""2"". Never ever again. It's all about the money.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Pedersen","Canada","2014-06-04","Booked a trip to Vegas and thought we were flying with Air Canada until we got our itinerary that said Air Rouge. The airplane itself was run down and dirty. The seats were uncomfortable but thankfully we paid for the exit rows so we had more leg room. The overhead bins are small and you likely won't get 2 roller cases in the bins. We sat in Row 27 A and C on flight 1851 to Vegas and my boyfriend froze the left side of his body on the flight down. The crew seem very disorganized and no one seems to really know what is going on. There would be an announcement in French only and as an Anglophone I have no idea what they were saying so here's hoping it wasn't overly important. During the flight we had some turbulence and the seat belt sign was on but people continued to use the washrooms and the crew allowed them to do so. Don't think they actually have inflight entertainment as this isn't the case. We downloaded the app onto our Ipad and truthfully it was a waste of time. Their idea of inflight entertainment is to allow you to watch 10 mins of a show and then it crashes forcing you to have to log back on and try and find where you were in the show. This happened to us several times and finally we gave up because a 44 min show would have taken us well over an hour to watch and it was frustrating to have to keep logging back in. One gentleman on our flight even returned his $10 Ipad he borrowed as it's a waste of money when the entertainment doesn't work. We have decided that if we can't fly with Air Canada not Rouge then we will book with another airline regardless of price because this was horrible.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","2.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Geraldine Gold","United Kingdom","2012-02-22","London to Sydney return via Beijing. A cheap flight and lived up to cheap expectations. Very friendly check-in at Heathrow and Sydney. Chinese staff do not speak much English. Meal selection was ""Chinese"" or ""Western"" with menus offered on only Heathrow-Beijing and Beijing-London sections. No snacks in between meals and no amenity bag. Drinks were revolting - no ice and tea is warm and stewed black tea. Coffee has milk powder to add. Announcements in English impossible to understand Captains' English was good on all flights. Overall it lived up to expectations with good entertainment and the food was okay. Due to poor English and lack of assistance from staff I would not recommend or fly again with this airline.","","","Economy","","5.0","4.0","1.0","2.0","4.0","","","4.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","D Chu","Australia","2012-02-03","Sydney-Beijing-Paris then Rome-Beijing to Sydney for a family holiday. That's four 12hr flights. As others have said price is the only advantage of this airline ($1500 AUD return to Europe from Australia during new year). The plane's facilities were poorly maintained (seat cushions slip at awkward angles TV screen falling apart or not working poor selection of entertainment toilets unkempt and food that was difficult to stomach). However it was mainly the other passengers that made it worse - yelling clearing their throats loudly rude to staff jamming their seats up and down violently and worst of all leaving the toilets a mess. Perhaps a single 12hr flight would have been tolerable but 2 of them in a row was insufferable.","","","Economy","","3.0","2.0","3.0","1.0","2.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","Michael Moser","Austria","2012-01-31","Round-trip from Hong Kong to Munich. The main reason for flying Air China was no surprises the price and that was also the best and only good thing about the flight. The food was atrocious the plane worn out and the so-called entertainment system awful. The bathrooms were bad. Conclusion: everyone has their own priorities but next time I'll pay extra to fly another airline.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","3.0","0"
"air-china","/airline-reviews/air-china","Air China customer review","C Cagle","United States","2012-01-30","LAX-PEK return. Food low quality staff appeared when time for mandatory service large screen viewing on main bulkhead without sound on both trips. They were older 747s. It seems staff had something to say at irregular intervals making it hard to try and sleep but they were very good at making business transactions ignoring everyone so they could count money and look at receipts. You want a cheap very basic airline trip to China then this is the airline for you.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","W Nadeau","Canada","2014-06-04","As a long time customer of Air Canada I will now be looking at other airlines for my frequent trips from Vancouver to California. Rouge represents a major drop in quality from Air Canada. There is no entertainment centre and the leg room is the same that I experienced on an Air Transat charter flight when we were packed in like sardines - my knees were touching the seat in front of me. Anyone over 5' 11' is simply not going to fit in the tiny seats. From my perspective this has severely damaged the Air Canada brand and presents a big opportunity for its competitors.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tom McIntosh","United States","2014-06-04","We flew Rouge from Venice to Toronto on May 25th. The flight had mechanical problems which certainly can't be forecast. Hence we were about 5.5 hours late. The crew was delightful they did what they're supposed to do about the delay. The praise stops there. The seats were unbearably uncomfortable and we were in the Economy Plus section. Our leg room was fine it was the seat itself that was the problem. The poor folks behind us were packed in like sardines. This is the first 767-300 I've ever seen with 53 rows of seats. My wife and I both got swollen legs even though we got up and walked frequently. I don't think we'll choose Rouge again.","","","Economy","","6.0","1.0","4.0","3.0","2.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Wilcox","Canada","2014-06-04","Flew from Montreal to Nice and then Rome to Montreal. Didn't realize when I booked that Rouge was AC's new discount holiday carrier. My fault. But really shocked at the age of the planes with the old drop down ceiling screens. I knew they had the new inflight streaming entertainment Westjet is going this way too but I didn't realize it was because the planes were so old! Don't think they have been cleaned since they were new either the floors crevices bathrooms walls of both planes were filthy. My seat from Rome was broken and slanted towards the centre. The flight attendants were very sweet all of them barely out of high school. They giggled when they mispronounced words or messed up the announcement. Very cute but wondered who would ever lead whom should an emergency arise. I didn't like my odds. Would not fly Rouge again.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Martin","Canada","2014-06-04","Booked a trip to Cancun from Toronto and was surprised to arrive on board and see the business class cabin had been replaced by some awful seats. You no longer get the business class you paid for just a regular economy seat with nobody in the middle. Food and beverages were the same but completely lacking in seat comfort complete bait and switch by Air Canada on this one should have received a refund. Only good thing was I had two tray tables to play with. No IFE either and the streaming they offered the newest movie I could find was Cliffhanger! Truly pathetic.","","","Premium Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Johnson","Canada","2014-06-04","I was switched to Rouge after booking a business class ticket on a regular Air Canada flight to Phoenix. The Rouge version of business class is shocking. It is the same small uncomfortable seats in economy but they do not book the middle seat. There is little to no overhead storage and people in business class ended up having their bags stored in economy which made disembarking a delayed and frustrating experience. This month Air Canada ""rouged"" me again by switching a business class flight I had booked to Hawaii. We demanded - and received - a full refund. I will never ever fly Rouge again and I will make every effort to avoid Air Canada in general.","","","Premium Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Bob Cook","Canada","2014-06-04","NAS-YYZ 06/03/14. Worst flight taken. Legroom was non existent. I cannot agree more with comments from previous reviews. $10 dollars to rent an ipad! On the positive side the flight was on time.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Kornder","Canada","2014-06-04","Took 2 trips on Premium rouge (out of necessity not by choice). One was paid as exec ticket YVR to MCO but YYZ to MCO was rouge without notice. Horrid seats. No space. Now they are expanding wish they had kept at least one flight a day on mainline AC on these routes. I am a million Mile member and not very happy with AC Rouge.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Lawrence","Ireland","2014-06-02","Recently flew DUB-YYZ return with Rouge. Absolutely awful flight the seats were absolutely tiny the food was intolerable. I wouldn't regard myself as claustrophobic but I definitely felt a little panicky because I couldn't move my legs properly and the seat in front was uncomfortably close to my face. I'd fly with Aer Lingus if I went again or go out of my way to find a connection from another European airport because I definitely couldn't withstand the torture of this trip again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Brown","Canada","2014-06-02","Dangerous lack of legroom. Knees touched back of seat and I am only 5' 8"". Could not get my carry-on under the seat because the seats were too close. No wonder they ask people to check their carry-ons. Changed my return flight to another airline. Catering only to Apple products is unfair. Bring back in-flight entertainment centers free movies. Not worth any supposed savings. Will never fly this airline again and I am long time Aeroplan member and always fly Air Canada. Revamp this airline now.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Schwartz","United States","2014-06-01","We flew from Toronto to Barcelona (Flt 1914) on 5/29. It was the worst (non-weather related) air travel we've ever had. We spent $180 for extra legroom and the seats turned out to be in a bulkhead something we never choose even when free because it's actually less room if you need to stretch your legs. (The bulkhead location had not been shown online during the purchase.) The plane was so cold we used blankets over our overcoats. Somehow the ""ice"" water and juice we requested were warmer than the plane. We couldn't get comfortable in the seats and couldn't get the air to work. The dinner was barely edible and when breakfast came we did not even open the saran wrapped bagels that felt more like dog biscuits. The flight attendants did not seem to understand they had a responsibility to attend. Beverages were not offered nearly often enough. We had trash on our trays for hours at a time. Bathrooms were littered and had no toilet paper nor tissues. We'll avoid Air Canada Rouge in the future.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Cardinal","Canada","2014-06-01","Booked on Air Canada only to find out our flight from Toronto to San Diego was switched to Rouge. Too late to change or do anything about it. The seats are awful sitting in the middle seat is torture if you are a bit claustrophobic. Being short I could not even see the flight attendant doing the safety demonstration and of course no entertainment. I don't know if it is another ""benefit"" of Rouge but you never hear the pilot and you have no idea where your flight is at (no map no screen no communication). When I asked the flight attendant how long until we get to destination it was ""like about 2 or 3 hours but I will check"". Never heard back from her (it was an hour). I don't know how the AC spokesperson can keep a straight face when she says passengers are happy with Rouge. I guess if they keep saying it they will eventually believe it. I will never fly Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Richard Paul","Canada","2014-06-01","This was my second flight on Air Canada Rouge. Paid J fare for Las Vegas to Toronto in May. Leg room tight no closet for jackets no newspapers meal service all over the map ran out of wine and most disappointing once again the crew was poorly trained although pleasant. The only positive - it was a non stop flight. Will avoid Rouge whenever possible making my overseas loyalty to AC mainline more tenuous.","","","Premium Economy","","3.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Giancola","Canada","2014-05-29","Phoenix to Toronto business class May 30th 2014. An absolute insult to people like us who paid for business class. How Air Canada is getting away with this boggles the mind. We have already looked into traveling WestJet for our next trip to PHX. AC will be a last choice from now on - enough is enough. The seats are identical to those in cabin area. Only difference is there are two pillows stacked on the centre seat which makes it unusable. Armrests do not lift either. Tight and very uncomfortable seats. Tray could barely support the weight of my Macbook laptop. These are old planes that are retrofitted. Very young crew did not inspire confidence. Tried telling me my seat # was B25 - I explained that was the Gate #. No beverage cart service. No snacks.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Maryn Anderson","Canada","2014-05-29","I recently travelled from Toronto to Athens Greece on Air Canada rouge - it was a most unpleasant experience. I would never do it again if I can avoid it! No leg room - could not cross legs. No entertainment features. Bathrooms very dirty after 10 hours.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Eve Stevens","Canada","2014-05-29","Booked our trip from the Bahamas to Canada on May 15th from Air Canada. After hearing about Rouge I wondered and checked the reservation. It was Air Canada Rouge where the seats have been taken out replaced with cheaper shorter seats with no inflight entertainment or even a plug and they have added 2 rows. Not wanting to endure that flight with nothing to do I loaded the laptop with stuff to watch. We boarded and found out the man in the window seat had taken my aisle seat. After we fixed that I found out why. He said he had been flying Air Canada for 22 years and had never had that little leg room. After we were in the air I pulled out the laptop case from under my feet and found out I did not have enough room to open it. I slid it into the aisle to open was told not to do that but got the laptop out. I pulled out my tray put the laptop on it opened the laptop to find out there wasn't enough room to open the screen high enough to view it. I am a thin woman so I pulled the tray into my chest and the laptop closer too. That worked and I watched a movie the whole flight. Every time somebody went down the aisle they hit my seat which jabbed the laptop into my chest a bit more. I can no longer fly the real Air Canada to the Bahamas WestJet flies there too and they have normal legroom and inflight entertainment.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James McLean","Canada","2014-05-28","Have been a long time supporter of AC but after this first experience flying Rouge I will avoid it at all cost unfortunately still have my return ticket. I always appreciated that even in normal economy AC provided reasonable room in seating - today my knees were pressed against seat in front of me and then the person in front of me reclined their seat to allow me to get to know my tray table on a very intimate basis. Lack of services in flight just gave everything a very cheap feeling - except when I looked at the fare I paid I realized not all was ""cheap"". Time to stop worrying about accumulating points and start looking for a better airline choice. Found it interesting that they switched me from regular AC to Rouge on my Toronto-Phoenix flight the sent email saying we understand people are unhappy and if you contact us you can get your money back in full - no questions! Makes me think I am not the only one and even AC knows deep down they haven't got it right.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Karen Hersey","Canada","2014-05-27","I needed to fly to Orlando for a conference May 16 2014 and booked on Air Canada Rouge because it was the only option on the day/time I needed to fly. I was not aware that Rouge was the new ""vacation line"" the term the flight crew used when I expressed astonishment at the lack of personal entertainment systems. As a business traveler I expect better options and was unhappy with the (lack of) comfort in the cramped seats the lack of power at the seats the slow food/beverage service due to the first 70 minutes of service dedicated to renting the i-Pads for movie/Wi-Fi. The crew were very attention and pleasant which was a nice surprise from the usual variable AC crew. Regretfully crew alone will not get me back on a Rouge flight unless there are absolutely no other options.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Rom","Canada","2014-05-27","LAS-YYZ: tight seats had an aisle seat and had to keep my legs in the aisle as there was no space in my seat (for a 6 foot guy). I don't know how long Air Canada will be able to get away with this but I will do everything in my power to avoid Rouge. Overpriced cramped and minimal value for money.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Melvin","Canada","2014-05-27","We were jammed in like cattle on flights from Montreal to Orlando return on Air Canada Rouge. Legroom was substandard. You pay substantially less to fly on Sunwing and Ryanair for this type of service so why is Air Canada allowed to sell regular priced tickets for Sunwing and Ryanair type service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gerry Mulgrew","Ireland","2014-05-27","Decided to visit Toronto and Vancouver for a month. Wanted to miss London so agent found us a direct flight from Dublin to Toronto as leg one of the trip. Got tickets. Later that day the flight was cancelled. A week later flight re-instated. Two days before leaving flight time delayed two hours. On arrival at airport flight again delayed 1.5 hours. Lots of jollity singing dancing and dignitaries to launch this 'NEW ROUGE' enterprise. We the passengers not involved totally ignored if the truth be known after 'another' hour the flight finally takes off - 4 hours and 20 minutes after the time we booked. As so many others have said the crew were officious and diffident the food was worse than poor no entertainment even though we had bought an 'Android' tablet for the trip so we had 7 hours and 20 minutes of utter boredom. Couldn't read either none of my armrest lights worked.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Schellenberg","Canada","2014-05-27","AC booked ticket got changed to Rouge with loss of seat selection. Seats were very small and uncomfortable. Staff on the flight down did manage to serve the entire cabin but did not offer iPads for rent to anyone in economy. On the return flight there was no food stocked. Staff appear to be uncoordinated amongst themselves to get the service completed or attend to passengers needs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Domier","Canada","2014-05-26","Calgary to LAX: 45 min delayed departure due to some issue with a seat belt poor flight attendant service (last 10 rows did not appear to get served beverages due to poor coordination between attendants) little leg room. To top it all off this flight was originally booked with Air Canada (with advance seat selection included). Our flights were switched by AC to Rouge and they would not honour our original seat reservations. As we were traveling with a disabled adult and wanted to sit together we had to pay AC another $208 (4 seats - 2 flights) to get confirmed seats. On the return flight (LAX to Calgary) our Rouge flight (along with another Rouge flight) was cancelled due to ""engine problems"". Imagine that two flights within hours of each other both with engine problems! AC did give us breakfast vouchers but also promised lunch vouchers once we were through security. Unfortunately after that point no body at AC knew anything about lunch vouchers. The only good thing about this whole sorry episode was the replacement plane was not a ""Rouge"" plane. It had decent leg room and in flight entertainment. AC also mysteriously credited back $104 to my mastercard. Could it be they felt guilty about charging me for seat selection on the return flight (seats that I had when I originally booked this trip)?","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gilles Lapointe","Canada","2014-05-26","I booked 2 tickets from Montreal to Las Vegas in business class and paid more than $ 5000. I was seated in the first row and have never had so little leg room in any airline including economy class. I moved to a back seat during the flight and I had more room than where I was seated. No place to put my jacket no place to .ut my carry on as first four bins were full with Air Canada equipment. No entertainment screen. They give you an Ipad so you can watch 15 year old movies. No place under my seat to store my computer. The flght attendant took it away during takeoff and landing and I had to ask to get it back after take off. The tray in the first row is very small and no place to put a glass. A passenger to my right spilled his coffee twice. Very inexperienced staff. She spilled water on me and no excuses. He would serve men before women. My travelling companion received a wet towel but not me or at least 5 other travelers in business class. The toilets at the front were available to everyone on the plane. I asked to hang my jacket and they told me that they do not have any room and to put in on the middle seat. When you book a seat in business class you expect quality and comfort. The way I see it I ended up paying $ 3000 for our two meals.","","","Premium Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Gottfried","Canada","2014-05-25","For a transatlantic flight it was not up to par. Many have complained about the seats. That isn't my biggest complaint. It is the overhead compartments - they are undersized. You cannot fit 2 standard carry-on sized bags inside them. I had to place mine about 8 rows back. The lack of decent entertainment/info system is wanting. Unless you have a mobile device and previously uploaded the player app you will need to rent an ipad. I was pleasantly surprised that despite the notice saying that there is no power supply for devices I did find there was one. The notice recommended having your ipad/mobile fully charged prior to boarding but even so I don't know of any device that can last 6+ hours. I know Air Canada is often criticized for poor service and Rouge is not helping their reputation.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Linda Egan","Canada","2014-05-25","Montreal to Las Vegas. Many passengers I saw had tags on bags showing they were Elite status or higher. This was my first experience with Rouge and I will do everything I can to make sure it's my last. The comments noted by so many; cramped seating non existent inflight entertainment etc don't need to be repeated again. The level of frustration shown by most passengers who flew on Rouge shows such a blatant disregard for passenger comfort that it makes one ashamed to call this our Legacy airline.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Simmons","Canada","2014-05-25","Montreal to Athens and returned Athens to Toronto. The airfare was the same as my Air Canada flight to Athens the year previous so there was definitely no savings. Instead for the same price I was herded into a Boeing 767 that should have retired from service 10 years ago. Dingy is all I have to say. I am horrified that Air Canada is now replacing all of its mainline flights between Vancouver and Los Angeles with Rouge.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Laura Squires","Canada","2014-05-25","I got switched to Rouge on a Barbados to Toronto 6 hour flight without warning. The lack of entertainment was not an issue for me as I prefer to read but the seat size (I am quite small) is not acceptable for a long flight. My other complaint is that the Caribbean is not considered International and therefore meals are not served!! Purchased meals are unpalatable! I am a senior who has travelled Air Canada (and TCA before) all her life but will definitely be looking for alternatives.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jennifer Hooper","Canada","2014-05-24","When people book Air Canada flights and pay full price they should be told that they will be flying Rouge so that they have the choice to decline. The seats were very uncomfortable there was no TV and the plane really looked decrepid. The flight attendants seemed to just be an extension of the the whole sad situation. I have flown Air Canada since the 50's and was always proud of our Canadian airline. I find it a shame that we do no longer compete with other fine airlines of the world. From now on unless it is an extreme emergency I will never fly Air Canada again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Parrish","Canada","2014-05-24","I was on an Air Canada Rouge flight from Venice to Toronto May 2014. The plane had no TV's and customers are expected to download an air Canada app in advance to their own smart phones i pads etc. They rent ipads for those without their own. The stewardess spent much of of the trip trying to trouble shoot problems with access to the system. Most people gave up and spent 10 hours with nothing to watch. That makes for a very long flight and makes the assumption that everyone is travelling with such a mobile device and wants to watch tv on their phone screen. This is not good customer service for such long flights. Also unless you had accessed the app before your flight it would not run movies or TV shows. Despite over an hour delay taking off in Venice to Toronto no Air Canada rep bother to advise travellers to download it in advance from the Venice airport internet service. Also there are no ""new releases"" in the movie options. The movies are ""classics"" and as old as the ruins in Rome. The flight was late back into Toronto and we were given incorrect info from the crew as to the gate for our flight connection in Toronto and we had to complete our journey standby.","","","Economy","","2.0","2.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","H Millar","Canada","2014-05-24","I paid for an Air Canada fare from Halifax to Barbados. Toronto-Barbados portion was on Rouge. What a horribly plane. Luckily even with our flight almost full there was no one in the center seat. I am 6ft 1in I had to have my left leg over in the middle seat and my right leg into the aisle to get any measure of comfort and needless to say that was uncomfortable for 5hrs 45 mins. It actually made more sense for me to stand up during the flight. And the lack of individual monitors? Renting iPAds to watch movies? That's a curse in itself. The staff tried to be very helpful but how can they help you get more room when there is none.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Fields","Canada","2014-05-21","I am only 5'8"" and my knees touched the seat in front. Anyone 5'10"" or over will not be able to fit in these seats without angling their legs. Staff young and friendly but inexperienced and their cavalier attitudes did not sit well after being cramped for a few hours. I purchased AC flights but was ""Rouged"" with no compensation. Air Canada was really improving the last few years and has taken a huge turn for the worse.","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","F Reddick","Canada","2014-05-21","I booked a ticket from Calgary to Anchorage with a stopover in Vancouver and like many other commentators on here got my flight switched from Air Canada to Rouge to Anchorage (YVR-ANC). Fortunately I was sitting in the ""bulkhead row"" of economy otherwise my knees would have been going into the seat in front me. On both the flight there and back (3 hours) the flight attendants came through once to serve drinks and offer food. I found their cheery attitude even more annoying given that the service they gave was subpar. When I checked in they had an offer to ""upgrade"" to premium rouge on this flight for $300 (which I did not opt to do). You get more leg room and 2 free checked bags but that's about it since the seats are as narrow as economy. Getting free cheap booze and an okay meal is not worth that kind of money.","","","Premium Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tim Leech","Canada","2014-05-20","As someone who is over 6 feet and 220 pounds the only word I can use to describe Air Canada Rouge seating is inhumane. I can live with wireless movies no meals and pay for baggage but I do need a seat I can sit in without skinning my knees. I can honestly say Rouge seating is the worst I have had to endure.","","","Premium Economy","","1.0","1.0","4.0","2.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Brydon","Canada","2014-05-20","Great vacation except we were put on Air Canada Rouge flights by Air Canada (Toronto-cancun and back)- even though our original booking was on Air Canada. We were not given a choice or told of the change or what the change would mean (and it did not equate to any kind of discount). I have never been so cramped on a plane - I'm only 5'5"" and my knees touched the back of the next chair when it was reclined - I couldn't lift my purse from under the seat in front (and bags bigger then a purse will not fit under the seat). My husband is 5'10 and couldn't fit his legs in front of him so had to encroach on my space. The person to my left was over 6' and also encroached on my space - claustrophobic. The first thing the flight attendant said to me as I reached my seat was ""do you like the legroom"" and laughed. One of the bathrooms was out of order for the flight. There are no movies unless you purchase a tablet for $10. We didn't try any of the purchased food so can't comment about it. Added to all this - originally we booked a 2 hour layover back from Mexico in Toronto to have time make it through customs and having to go through security again before connecting flights (sadly happens at TO airport)- our ""itinerary"" change to a rouge flight lowered this to not much more than an hour. Flight crew very friendly and young and inexperienced. This has put a very bad taste in our mouth re: Air Canada who we have flown dozens of times with in the past. We mentioned it on our air Canada trip home and it seems that others feel the same.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Herman","Canada","2014-05-18","I've been Rouged! Low cost really? I paid for an AC flight and got Rouged. I didn't receive any refund as it was the the same price as an AC flight. Business class is a joke. Don't waste your money as the only difference is you get 2 checked bags and a meal. Seats are 3x3 with no one in the middle. Why put the 3rd seat in? Entertainment is worse than before. I have 2 more flights that have been Rouged and then never again.","","","Premium Economy","","1.0","2.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Feltham","Canada","2014-05-18","I just flew Rouge for the first and likely the last time YUL- CAN. The first thing you notice are the seats. I am 6'0"" tall and found the seats to be very cramped uncomfortable and claustrophobic. If the person in front of you chooses to recline your eye-to-seatback distance becomes very small. This situation may be barely tolerable for flights under 2 hrs but for the 4.5 hrs to CAN it was tantamount to cruel and unusual punishment. The next thing you notice is that there is no traditional entertainment system. It is WiFi only and currently appears limited to iPad and some Windows devices. I have an Android tablet and therefore was not able to access their movie selection. What is surprising here is that an entertainment system that is designed around a bring-your-own-device concept provides no AC or USB access to power/charge your device. You also notice the ""fun"" attitude of the crew seems forced and disingenuous.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Shroff","Canada","2014-05-17","I travelled on AC/Rouge inaugural flight 02 May Dublin/Toronto in economy class. Much to my surprise this was on a new B767 My first class seat got transferred to Air Canada Rouge version of first class from Los Angeles to Vancouver BC which is a joke. This was done without my permission and without refunding any difference. They have 3 economy seats in the first class cabin on either side of the aisle and just do not sell the middle seat. The seats are narrow and uncomfortable. I feel like they are cheating first class passengers by selling economy seats in ""first class"". They provided a meal but that hardly covers the $500 plus cost difference from an economy seat.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","W Cooke","United Kingdom","2014-05-15","I travelled on AC/Rouge inaugural flight 02 May Dublin/Toronto in economy class. Much to my surprise this was on a new B767 with wingtips and a good crew and the food was good too except for those awful wraps on the second meal service. Seating was normal and didn't feel cramped. The crew were fun and always around to help. The problems with Rouge seems to be on the A319 domestic/transborder flights as I have nothing to complain about on the B767 International flights.","","","Economy","","8.0","5.0","5.0","4.0","1.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Girard Benoit","Canada","2014-05-15","These seem to be very old aircraft repainted though refurbished with the slim line seats which are perfect for slim line passengers - which I am not even though only 5'3"" my knees are touching the seat in front. In the washrooms the doors still had an old metal ashtray. Crew is apparently paid to smile and be friendly. But after a half hour sitting on the runway they disappear and reappear when it's time to sell the $10 chicken wraps. I don t mind getting a low-cost carrier but if I don't get the low cost what is the use?","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Benninger","Canada","2014-05-15","My wife got Rouged today paid for an AC seat got moved to Rouge without permission or compensation old planes poor leg room no power no food she can eat no options. She has to fly it to get home then we're WestJet and Delta out of Buffalo from now on. I'll be getting Rouged on Monday when I join her in Vegas WestJet from now on.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Kate Wilson","Canada","2014-05-15","My husband and I planned a nice trip to Cuba with Air Canada Vacations - Toronto to Varadero and back in March. Everything was great - except for the flights on AC Rouge. We are both tall and were hideously cramped in the tiny Rouge seats. The food was expensive and terrible if I'd known how bad it was I would have taken my own. Both flights were crammed and on the way back we were not seated together and were seated in the middle of a huge group of high-school students. Fortunately the kids were pretty well-behaved. I am now going to Las Vegas and my flights have been Rouged even though we thought we were going with the real Air Canada. I am a frequent flyer and will stick with AC because I like the lounge and use the points - but they are going to hear from me about Rouge. As others have said it's a bait-and-switch. The late NationAir was better than Rouge - and they were awful!","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Alleyne","Canada","2014-05-15","Air Canada Rouge from Toronto to Barbados on May 12th. The worst flight of my life! I am only 5'2"" and I have to say it was tight for me. The seats recline about 4 inches in total. When the person in front of my seat reclined the back of the seat was in my face! I felt sorry for the fellow in the window seat who was over 6' tall. I really don't know how he managed for the 5hr plus flight. His legs were stretched out the entire time so that he could fit into the seat. 2 guys behind me were hacking and coughing for the entire flight (not the fault of Rouge - but they should have worn masks or not be allowed on the plane). The staff was great and were cheerful throughout the entire flight. The overhead luggage bins are smaller than those on other planes. Then I discovered one of the reasons the bin space was further limited was that the crew had at least 3 of their bags in the bins so the paying customers had even less space for their items. I hope that reviews like this will be taken into consideration and that Rouge is not used on flights to Barbados. Also the seats were hard and uncomfortable. For 2 days since the flight my back and neck have been in a terrible state. I will not fly Air Canada again between Barbados and Toronto until more comfortable planes are in use.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Dumestre","Canada","2014-05-15","They are now the only AC option from Calgary to Vegas which I fly 6 to 8 times a year. Awful experience with Rouge on my last and hopefully only flight with them (Westjet here I come). I am only 5' 7"" and my knees were just about touching the back of the seat in front of me. I did bring my fully charged ipad to view the entertainment. Unlike regular AC flight which offer the latest movies the selection consisted of old movies most of which I had already seen. The image was often grainy reflecting the poor streaming quality of the WIFI. Staff extremely young and inexperienced and no i do not need their false cheeriness!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Ray Mowling","Canada","2014-05-15","My wife and I were on AC 590 from Phoenix to Toronto May 5 when we were told at check in that there were aircraft problems. Much later it came out that the plane was inoperable but instead of another AC plane they had to find a Rouge plane-which they did in San Diego so it went to Toronto then Phoenix so a 10 hour delay for us. The ground crew said they have fielded nothing but complaints since Rouge started. This was just the latest. I am a million mile for life AC client and my wife is super elite for the last 3 years. The Rouge experience is bad - no leg room limited overhead baggage room (more people same space) no entertainment system and every flight we have been on leaves late. It is the overhead baggage that creates the problems. At one point Rouge did not allow the same aeroplan point saving until clients complained and it was changed. Whoever came up with this concept did not consider their current clients. The price of tickets is the same and now Westjet will fly from Toronto to Phoenix beginning in the fall and they will take AC customers for sure. Rouge started with the short hauls and leg room can be tolerated for 2 hours but now they are on long hauls. Dressing the crew in designer clothing will not overcome these issues and in fact this situation is not fare to these staff and ground personal that are handling these complaints.","","","Premium Economy","","1.0","2.0","4.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Casey","Canada","2014-05-15","Last week I flew Air Canada Rouge for the first time not realizing the difference from Air Canada when I made the booking. The leg room is absolutely ridiculous. I took a picture while seated. My hand reached from my seat to the one in front of me and I don't have big hands. Service was lackadaisical. I asked for coffee but was told it couldn't be served as the seat belt sign was on which is understandable. On ""real"" Air Canada flights this has happened to me and the flight attendant has brought coffee once the light goes off but not on Rouge. Rouge is not recommended unless the price is really great.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Kari Alguire","Canada","2014-05-15","LAS-YYC. I never brought my iPad and it would not have mattered due to the fact that the system didn't function. I was travelling on my own on this trip but had I had my children it would have been even worse. We travel quite frequently but only have 1 iPad so I guess we will have to rent them now for the rest of the family. I also see we can't use them for the first 20 mins or the last 20 mins either. Why bother to watch a movie on a 2-3 hr flight as you would never get to see it all. No more place to charge devices either. Air Canada had a pretty good thing going and now it has taken a turn for the worse again. Whom ever thought up Rouge was obviously not the sharpest knife in the drawer. These types of major changes should have been piloted properly and reviews taken seriously. Very disappointed!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-corsica","/airline-reviews/air-corsica","Air Corsica customer review","M Salvesen","Denmark","2014-03-31","Short hop from Nice to Calvi. Hardly any people onboard. Crew were not particularly friendly or welcoming but we were served a cookie and soft drinks. Landed smoothy although slightly delayed due to a missed approach. However tickets were cheap and luggage included. All in all a decent experience.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","4.0","1"
"air-corsica","/airline-reviews/air-corsica","Air Corsica customer review","S Lorang-Grimaldi","New Caledonia","2012-02-02","A good trip. I did Paris-Orly-Calvi and Calvi-Marseille. These trips were fairly good staff at the airport and cabin crew where very good. Biscuits and a drink served onboard (totally normal for the time of the flight which is not longer than one hour and a half). However the seat was really small.","","","Economy","","7.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Csrroll","Canada","2014-05-15","Awful customer service. The flight attendants care more about talking to each other than taking care of customers. Don't expect much water service -- expect to be dehydrated. There is a war at the gate over luggage due to the cramped seating - expect a lot of airline staff to be yelling at you. Seating is cramped awful uncomfortable. Avoid this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","U Chatterton-Gilboe","Canada","2014-05-13","Reserved and paid for regular Air Canada round trip Toronto to Puerto Vallarta last year for travel this April. Wound up on Rouge with a person with a dog in a carrier under the seat next to me. This left no space for the passenger's legs so he took part of my space which was tight enough already. When I politely asked for another seat I was told there were none. I walked the length of the plane and there were seats at the back. No entertainment tablets for $10 that did not work mushy sandwich and knees in my back. Thanks but no thanks - no more Air Canada for me. Rouge me once but not twice.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Adamson","Canada","2014-05-13","My flight was changed to Rouge. I didn't have enough leg room seats were horrible and when I put my tray down it was so tight it touched my stomach. I have been a supporter of Air Canada but I have had enough. Flying another airline now. Will never touch an air Canada flight again. If you want to feel what a sardine feels like in a can fly Air Canada Rouge.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-corsica","/airline-reviews/air-corsica","Air Corsica customer review","A Seitenather","United Arab Emirates","2009-08-30","Paris Orly. Full fare ticket in Economy class on both sectors as no other airlines fly this route due to the ""public service"" law requirement. It is 100% affiliate with Air France and same basic service on their flights : a drink with some savoury biscuits. Nice-Ajaccio small regional aircraft very old and extremely noisy. Cabin crew average. Served one glass of water and nothing else. Ajaccio-Paris Orly a glass of apple juice with some savoury biscuits in a typical A320. Staff at the airport extremely helpful but crew quite average hardly noticing you. For this price the service is below standards and would consider the ferry boat !","","","Economy","","2.0","","","","","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Kolody","Canada","2014-05-13","Rouge is a great disappointment. Air Canada has labelled it as a ""leisure"" airline which is code for poor service cramped seating space and price gouging. The number of ""Air Canada"" flight routes are rapidly dwindling with the carrier moving routes to Rouge service. Last week I flew Toronto return to Tampa. The seating pitch is cramped. The passenger next to me continually had their head in my lap while trying to access their under seat storage. When the passenger in front fully reclined their seat I briefly thought about offering them money to return their seat back so that I could have a few more inches of space. The entertainment system is not well thought out. Passengers on both my flights were not using headphones to watch their devices. Volume levels were on high to compete with the jet noise and their hearing aids. With the in-flight entertainment system headphones are required to access the entertainment sound. None of the flight attendants addressed the lack of headphone use issue but instead preferred to ignore it. The entertainment selection on the Rouge app is not appealing. Very sad is that the cost to fly Rouge in May was more than 40% higher than to fly Air Canada less than a year ago with the same advance booking time. I will not fly Rouge again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Jordon","Canada","2014-05-13","I recently used the last 2 credits of my Air Canada Sunpass (YUL-LAS) that I purchased in August 2013 fully Decided to take Air Canada Rouge to Orlando from Winnipeg. The only problem we needed to get to Toronto. No big deal since Air Canada flies out of that city. Well a typical Air Canada flight was then met with a fresh and fun flight on Rouge to Orlando. Inflight entertainment was easy to use and reliable. Young hardworking staff. Both pilots stood at the front and said goodbye to passengers something you don't always see. Was it cramped - not really as I'm 6'1 and was able to stretch my legs beneath the seat.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Raza","Canada","2014-05-12","I recently used the last 2 credits of my Air Canada Sunpass (YUL-LAS) that I purchased in August 2013 fully expecting the full J experience I had paid for. Took the first return flight in September and it was the mainline perfect. Then my route got Rouged. Had 4 credits left and I got to be the guinea pig on one of the very first Rouge flights to LAS. Late broken plane. Inexperienced crew. IPADs didn't work. Then they did. Saw the selection and was wishing it didn't work again. Service was poor to passable seats were broken. Lumpy metal boxes blocking the under seat space for feet or bags. I just used my final 2 credits a few days ago and expected some kinks to be worked out nope same crummy IFE.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Peter Adermann","Germany","2014-05-12","Worst flying experience in a very long time. Flew AC Rouge back from Vegas to Calgary. First irritant was paying Worst flying experience I have had. Las Vegas-Toronto. Unfriendly and no service nothing to eat no entertainment. Very hot on the plane.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Feather","Canada","2014-05-12","Flew Toronto to Las Vegas with Air Canada Rouge. Didn't realize when booking that this was the new discount airline. Had to pay $25 each each way to check a bag. When we got to the airport flight was delayed by an hour due to issues with the plane. Kept announcing more and more delays. Flight crew showed up then left. When our plane was finally ready to go no one could get a hold of the crew had to wait another 10 minutes for them to show up. Carry-on compartments were small attendants spent forever trying to rearrange them to fit everyone's bags. Maybe if checked bags were free people wouldn't be trying to cram so much into their carry-ons? Seats were cramped no TV screens at all. You can download an app for your iPad to watch movies which they tell you about on the plane (app has to be downloaded before boarding). Or you can rent one of Air Canada's iPads for $10. Food was awful not worth the $30 it cost. Usually like Air Canada but will never fly with Air Canada Rouge again.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Eder","Canada","2014-05-12","Worst flying experience in a very long time. Flew AC Rouge back from Vegas to Calgary. First irritant was paying to have my bag checked. Apparently because I was flying on airmiles I couldn't check in online. Got to the check in area at airport and the desk clerks were insistent I use self check in which didn't work properly for us so eventually they let me (and my party of 5) check in at the counter. If I wanted to change seats they were going to charge me $25 per seat (by the way these are all things that another airline provides free of charge). No entertainment system other than their ""rent an ipad"" system I tried to connect my tablet as they indicated with free wi-fi but because I had not pre loaded some app it did not work. Glad I did not rent an iPad for $10 because they only passed them out nearly an hour into the flight and collected them an hour prior to landing (which left less than an hour for viewing). Leg room is a bit of a joke and the speaker system above my head nearly blew my eardrums out which was more than just a small irritant. Oh yes nearly forgot to mention that for no explained reason they changed the time of my flight to more than one hour earlier. I will do everything in my power to avoid flying this airline in the future. I think it might be time to trade in my Aeroplan miles for some other rewards.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Taylor","Canada","2014-05-12","Earlier this year I bought a flight pass (an 8 flt SunPass to be used from YYC-LAS) all the flight were AC. My first return booking with my flight pass my trip there is AC with all the regular amenities - and leg room. My trip back however was on Rouge and all further flights on the pass look to be Rouge as well. I am tall 6'2"" and I actually ""upgraded"" to Rouge Premier which is their version of Business Class. My knees still touched the seat in front of me and the seats were no wider. Still 3x3 in ""Business Class"" upfront so if you pay for an upgrade (I used points) be very careful as you can still get a middle seat. Still the same as the back no power no entertainment. but they do offer an iPad with the App pre-loaded which still makes me shake my head. No real place to put it with the exception that it came with a cover and you could sort of hang it from the seat back in front of you where in other airlines the entertainment was supposed to go. Two problems with this. 1) the earphone cable has to stretch over the tray and if you're using that for a drink or food the risk of knocking something off of that with the earphone cable rises sharply and of more concern 2) if the plane hits some unexpected turbulence all of a sudden you've got iPads flying everywhere - at least far more than you would on an AC flt. All this aside I still felt like I've paid for an 8 pass with an AC and got a 'bait and switch' to Rouge with no options. Some of us have to travel (it's not for vacation) and when we do and have paid for and expected a certain level of service (which I felt was fair and competitive with AC) and suddenly you are still paying the same price but the level of service comfort and even safety has dropped dramatically I can't feel but that I got bait and switched.","","","Premium Economy","","1.0","1.0","4.0","3.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Stephen Greenberg","Canada","2014-05-11","Purchased Business Class Toronto to Las Vegas horrible surprise. Very uncomfortable. We had to hold iPads to watch the entertainment. Staff advised to hang on headrest in front of us. iPad fell and spilled drinks several times. Paid for business class for extra comfort very surprised of smaller seat than usual Air Canada business class.","","","Business Class","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Ken Gracey","Canada","2014-05-11","Flew from Jamaica on a Boeing 767 good headroom pleasant crew but horrible placing of the 'press for service button' on the armrest meant constant and irritable sounds of sometimes very loud multiple alarms going off. Even the crew were upset and they had to put up with it going and coming! If you can fly a different airplane I will definitely avoid the 767s.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Alyssa Taylor","Canada","2014-05-11","After booking my flight to Disneyland in August 2013 we had a fabulous vacation. Tired and hungry we (the group of 9 of us) boarded our flight in LA to Vancouver with a dead cell phone fully anticipating being able to charge it on the plane. To my surprise the flight had no way of charging my phone nor did we have video to occupy our 3 hour long flight with our knees in the back of the seats of other unlucky passengers in front of us. My 9 year old son also had his knees touching the seat in front of him and a seat in the face as the other uncomfortable passenger tilted their seat back in hopes of finding some extra space. The flight crew were insistent on asking us how we were enjoying the flight numerous times. It got annoying. Fortunately we had bought snacks to prepare us for the dinner we would miss during the flight and thankful we did because we weren't even offered so much as a bag of peanuts. As we were flying internationally we needed to fill out declaration cards. Someone didn't stock them on the flight so we had to fight our way through the small table outside of customs to fill out our declaration cards. This could have occupied some of the boring time we spent on the flight looking at the obvious hole in the seats where the video consoles had been removed. The good news was it gave us a great place to put our hands on so we could attempt to nap on our forearms. Oh and to hold onto when we landed. Fortunately we had wifi for our ipad! This was a saving grace - we tried to connect no luck. This was when they came over the system to proudly tell us we could use the wifi for free and hopefully we had previously downloaded their app to view inflight movies. Much to our surprise the wifi would only work within their app. But no worries we could pay 10.00 to use a complimentary ipad that had said downloaded app on it. I had never heard of Rouge before but I do now. I suggest you do not fly them. If I wanted to fly in a cattle car I would have booked through a cheaper carrier. Shame on you Air Canada! Shame on you!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Bratt","Canada","2014-05-11","April 24 AC 7971. It is hard to imagine what management thinks about when they make decisions totally focused on the bottom line rather than customer service. So with service now inferior flight comfort at an all time low then why use AC? I was loyal but no longer. After a series of awful trips horrible service and basically no compensation then I will now be an airline shopper. I get they want to make money and I support that but Service and Comfort are what count. Rouge is just awful it is like a charter flight with higher prices. Plus with no entertainment unless you have an Apple device they don't tell you that so I wasted a few hours trying to download their entertainment onto my PC laptop. Worked out better as I spent the time reading. They launch this ridiculously confusing distinction program which I still have no idea what it is for! PS if you are going to Europe try Swiss or Lufthansa both offer great service and comfort.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Stevens Eve","Canada","2014-05-11","I have not boarded my Rouge flight yet that will be this Thursday. I am not looking forward to it after reading the above comments. I looked at prices from the Bahamas to Toronto in March and wondered why after mid April prices increased. I finally booked the flight I'm leaving on. I could have left April 17th for 240 Canadian but it was too cold in Ontario to go back. Now we are paying 271.05 each to return on a less than comfortable flight. I will see how it is but just losing the entertainment part is annoying. Does AC think we all have I-pads and i- phones? I will be flying Westjet from now on. Air Canada not one dime of taxpayer money do you get for wrecking your own business.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Brandes","Canada","2014-05-10","Air Canada 1873 April 22nd. Lousiest airline I have ever been on. Extremely small spaces between rows. Flight attendants cannot even speak French properly they all seem like they just got out of high school very non- professional staff. Will never fly Air Canada again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","David Carter","Canada","2014-05-10","Brand new ""Rouge"" - I am a frequent flyer with Air Canada but was ""forced"" onto their new ""Rouge"" service on a recent pleasure trip to Cuba. Flew ""Rouge"" Montreal-Holguin on May 1 return on May 8. Connected each way to YVR on regular AC. Massively unhappy with Rouge. Pretty new exterior paint odd uniforms (what were you thinking?) but the bottom line is AC is forcing people to use Rouge and it is just a ""bait and switch"". Crew were pleasant and flights on time - but this trip was charter by another name! Seat pitch very poor seats thin and anything happening in seat pocket behind ands up communicated to your lower back. The ""entertainment"" system (bring your own tablet or rent one for $10.00 from them. I had pre-loaded their required software and it worked perfectly on way down but on way back - failed and failed (same for man next to me). Crew suggested I needed newer software (hey it was new and worked 7 days previously). Next time if they force (and they do) Rouge on me - I am switching to a different charter airline (for that is what Rouge is - it is a bait and switch) for lower service levels - lack of comfort (oh and no business class cabin not even premium economy). I am retired and felt beat-up on this trip. Not happy. Better of with a ""real charter"" - next time I will avoid anything ""Rouge"".","","","Economy","","2.0","1.0","4.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Sharon Carter","Canada","2014-05-10","A new expression for airline travel! ""We have been ""rouged"". My husband is a very frequent flyer (Elite status) and always tries to use Air Canada. We flew AC May 1 YVR-MON-Holguin (return on 8th). The Vancouver-MON were fine (usual economy with Air Canada). Rouge is horrible Seats are jammed in like Sunwing or similar seats too thin and you spent hours being nudged and bumped by any movement behind you food not good (as usual) but worst is the ""entertainment"" system. You bring your own and we did - our iPad all pre-loaded as they asked worked one way but not on return. Crew were polite but suggested our operating system needed updating (in a week). Never again. There is no price advantage there was no premium economy sets are very cheap and above all Air Canada is trapping it's loyal customers into this trick.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Cannon","Canada","2014-05-10","Booked two economy tickets on Air Canada in April 2013 to fly to Grenada from YYZ and paid over $1000 per ticket for a flight in March 2014. Paid extra for bulkhead seats. Air Canada switched flights to Rouge without even notifying us and gave away the seat selection we had paid extra for. Not only that but they changed from flying on Saturdays to Mondays. The seat pitch on Rouge flights is 29"". This is one of the lowest in the airline industry. To add insult to injury they awarded us a fraction of the Aeroplan points because the flight was operated by Rouge and not Air Canada. Wish there was a star rating for 0.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Brothers","Canada","2014-05-10","Never again. After so many years of loyalty but now feel completely ""rouged"". There is no deal there are no option on routes - its Rouge or nothing. Business class is a joke! 9 hours waiting for a plane to arrive because they could not substitute with regular AC fleet. So why not inconvenience passengers who paid the same price as AC fares and then refuse to post comments on their website. Goodbye Rouge Hello Westjet!","","","Premium Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Doug Edwards","Canada","2014-05-10","What a ripoff! Had business class seats but ended up flying Rouge from Orlando to Toronto in their so-called ""premium"" seats. What a joke not even close to business and only marginally better than the horror story that was economy class. Crowded rushed and rude attendants. I learned a lesson here - to stay away from Rouge.","","","Premium Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Christina Mulcahy","Canada","2014-05-10","My sister and I decided to go to Barbados for Easter. Booked business class. We were very shocked when we got on the plane and saw what Rouge defines as business class. Paid the same price as a regular Air Canada business ticket but definitely did not feel that we were flying business. Staff were young and trying their best but could not pacify the unhappy passengers in ""business class"". I decided to make the best of it but its difficult to enjoy your flight when everyone around you is so angry. The iPad we were given was a joke! Movies were not even close to be current releases. Every time I paused the movie I was forced back to the beginning. Very frustrating. I think the worst part was the passengers from economy coming up to ""business class"" to use the lavatory. I had an aisle seat with people from the back of the plane forming a line beside me. If I wanted people to hover around me I would have booked economy. When I asked the attendant if they should be up here she said no but did nothing about it. The attendants had no control over the situation. We were in the last row of ""business"" on the way home and had the first row economy person constantly pushing on my seat. Again this is something you expect in economy class. It was a long flight which I usually don't mind when I am sitting in business. But this is not business! I am very hesitant to book Air Canada ever again as I am afraid that it will be another Rouge flight.","","","Premium Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Herrmann","Canada","2014-05-10","May 5 return from Phoenix. What's the value proposition for the customer. I still can't get an answer. We just spent 10 hours in the Phoenix spirit because of a Rouge malfunction with the plane coming from Toronto. Because it's Rouge and not Air Canada they had to wait for a Rouge plane coming from San Diego. We got this great service. Poor legroom and no inflight entertainment and at the same normal Air Canada fare. I'm a long time super elite. Westjet will be flying Toronto - Phoenix. Why wouldn't I fly that way in the future. I am so so disappointed.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Macdonald","Canada","2014-05-10","26 Aug AC1924. 2 Sep AC1925. Flew to Costa Rica could not wait to get off that plane. Staff were too young inexperienced and rude. Forget service it was as if you were bothering them if you asked for anything. No in- flight entertainment unless you provided your own unfortunately if your computer iPad etc ran out of power there are no outlets for charging your equipment. Was planning a trip to Ireland with AC and once we found out it was with Rouge the 5 of us are now going to fly Westjet. On future trips will still fly AC but will not fly Rouge again nor will I book clients on Rouge flights. Sorry Rouge gave you a fair shot and you failed so badly I can not give you another chance unless you drastically lower your prices to match what you offer.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Hopkinson","Canada","2014-05-10","Flew from Phoenix to Toronto this week on Rouge. Boarding was delayed as the staff spent at least a half hour trying to get passengers to check their carry ons due to the fact that the Rouge planes have a much smaller overhead bin. That's not the only thing that is smaller and uncomfortable. The seats are tight (this says a lot coming from someone who is 5' 3"") the entertainment choices are dated/if they work staff are young and inexperienced service was disorganized and slow. We will do anything we can not to take a Rouge flight ever again. I understand that they might want to offer a lower priced alternative to travellers but there are no deals on their flights compared to their previous Air Canada flights. We're stuck with this as the only option until Westjet begins their service YYZ to PHX - with luck this fall. Can't imagine who thought this would be a good idea - whoever it was should be made to sit in a middle seat for a 5 hour flight and rethink all that Rouge has to offer.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gunther Trageser","Canada","2014-05-10","On May 1st my wife son and I were on the inaugural Rouge flight from Toronto to Dublin with regular flights from Edmonton to Toronto. We booked last summer and knew the flight would be on Rouge and the price seemed to be OK. Interestingly our daughter and her boyfriend later booked on regular Air Canada through London and paid over $100 each less than us. There goes the low cost airline unless low cost means low cost for the airline which translates into rip off for the customer. The plane we travelled on was a Boeing 767. The plane we originally boarded had a broken windshield wiper and therefore had to be abandoned in favor of a second plane. This delayed our departure by over two hours. We were seated in economy class. Looking at the six abreast ""premium class"" seats my wife and I were glad we hadn't paid for an upgrade. The economy class seats are very slim and rows are close together. This might be ok for short flights of up to three hours but nothing to look forward to for a transatlantic flight. Further the seats hardly recline at all. Lacking blankets and pillows good luck for some sleep and welcome to aches and pains arriving in Dublin. Entertainment is via WiFi through iPads or lap top computers with flash player. No option for Android devices. Anyway I could not get it to work on my computer. $5 saved. The cabin crew was young and inexperienced in silly uniforms. Food quality was airline minus minus. A free soft drink was provided but alcoholic beverages had to be paid for (free on my daughter's cheaper regular Air Canada flight). All together Air Canada Rouge is a rip off approaching Ryan Air quality. At least Ryanair is open about its cattle truck approach. After having failed with two attempts at budget airlines what is Air Canada thinking? I expect Rouge to die and unceremonious death - the sooner the better.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Harper","Canada","2014-05-10","AC1760 Toronto to Holguin Cuba March 16 2014. Return flight AC1761 March 23. Booked an Air Canada Vacations package to Cuba. I would generally use ACV because service tended to be a bit better than other vacation companies. I guess those days are gone. The flight was terribly uncomfortable. Seat padding is thin inadequate leg room (I'm 6'3"") no entertainment unless you own or rent an ipad and all this for the price of a regular flight. I'll be looking for other options from now on.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Ropes","Canada","2014-05-10","Only problem I had with the plane was the seats. The entertainment was poor but it didn't bother me. Flight staff were good. I would pay more to fly on a non rouge flight but they don't offer any to Florida. For our next flight I have paid the extra $40 for premium seats still in economy though so I hope the extra $ is worth it.","","","Economy","","2.0","1.0","4.0","4.0","3.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Turner","Canada","2014-05-08","Round trip Toronto to San Jose Costa Rica in Feb. 2014. We paid an additional substantial fee for the upgrade which provided slightly more leg room and the middle seat blocked off with pillows providing more room to aisle and window seat passengers. Pillows! We sent Air Canada a complaint email regarding many problems we experienced in booking our tickets finding out at the last minute that we were bumped down to economy etc. and have not yet heard back from them. Next time we travel to Costa Rica it's with WestJet.","","","Premium Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Carol Flint","United States","2015-07-22","Flights both to Venice and from Venice were fine, on time and relatively uncomplicated. However, it angered us that our carry-on bags, that were by Lufthansa standards (dimensions and weight), had to be checked on the return flight to Munich, yet fit perfectly on our flight from Munich to Venice two weeks earlier. If you have carry-on guidelines and people follow them, they should never be told that they must have to check them! A ""carry-on"" bag should be just that, one that you can bring on the plane.","Embraer 195","FamilyLeisure","Economy","Munich to Venice","7.0","3.0","4.0","3.0","3.0","4.0","3.0","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Kolarik","Canada","2014-05-08","I traveled AC Rouge on flight 1851 March 17 and returned on flight 1852 March 20. We found that we were on a newer version of the 767-300 with the wing tips turned up. The first class cabin had been reduced in size so that it was hard to get our carry on past the passengers already sitting without bumping them. When we got to our seats in a row near the back of the plane it was impossible to get our two regulation AC carry on bags in the same overhead. Seating was very cramped and my knees were tight against the seat in front of me. I had a window seat and it was very cold sitting there. My husband is 72 years old and has some circulation issues and could not move at all even though there was no baggage under the seat in front of him. We will not be able to travel AC Rouge anymore and will look for another carrier! We found the cabin crew was young and seemed stressed and not well trained. This gave me a very uneasy feeling if there happened to be an emergency.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Pierce","Canada","2014-05-08","AC Rouge 1836 May 6 2014 Phoenix to Ottawa. This used to be an enjoyable flight until it was converted to Rouge. When we booked we did not know that this would be a Rouge flight for which we were charged for seat selection even though we selected within the 24 hour window of the flight. I am 6 feet and the seating/leg room was really cramped and not pleasant. Thankfully the person in front of me did not recline their seat. One of the washrooms was out of order which created long lines and difficult passage through the aisle and no doubt inconvenience and annoyance for those seated in last several rows. The crew made only one pass with the beverage cart. While I bring my own iPad for entertainment others were left wondering where the inflight TVs went. The crew were very young-and likely inexperienced-their dress was unprofessional and I have doubts that they would have performed to the same level in an emergency as a more experienced crew. Good luck getting everyone out of the plane in an emergency especially through the over the wing exits with less space to manoeuvre in. While we arrived safely I am left wondering why Air Canada worked so hard to make air travel less enjoyable. I will not be flying Rouge again regardless of price. I will seek out alternatives even if it means driving to Syracuse to fly an American airline.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Robert","Canada","2014-05-08","I flew Rouge from Toronto to Tampa for the first time a couple of weeks ago and upgraded to business using my e- upgrade credits - what a joke! seats are crammed no entertainment and staff are very new to the industry. As a super elite member with Air Canada I was more than upset that I had used six e-upgrade credits for such a terrible ""business class"" - these planes are awful and its clear it's all about quantity and no regard for the comfort of the traveler.","","","Premium Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Karlis Oss","Latvia","2015-07-18","One of the best airlines I have flown with. We flew from Riga to Frankfurt with Lufthansa, and then from Frankfurt to Verona with Air Dolomiti. The flight wasn't long, about 1hr 10 minutes. The flight attendants were friendly. I would recommend.","E195","FamilyLeisure","Economy","Riga to Verona via Frankfurt ","10.0","5.0","5.0","4.0","","4.0","","5.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Matteo Legrenzi","Italy","2015-07-08","The flight was late but the service on board was prompt and affable. The food is particularly nice for a European regional carrier. The biggest problem was that, as in other cases before, the miles were not registered. Every time it takes a series of e-mails to get them registered to Miles and More or other rewards programs.","Embraer 195","Business","Business Class","Venice to Munich","1.0","3.0","4.0","5.0","","4.0","","3.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Adhith Shanmugasundaram","Italy","2015-07-02","I was flying from TRN-MUC last August, the overall flight experience was good. I booked the flight through Lufthansa where Air Dolomiti is their carrier operating from Turin. The cabin crew were polite and helpful. The flight was on time, but the ground crew delayed it a few minutes with moving passengers from the aircraft to the terminal. I flew thrice in the same month on the same route where my overall satisfaction was good.","Embraer E195","Solo Leisure","Economy","Turin to Munich","7.0","3.0","3.0","2.0","","2.0","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Jon","Canada","2014-05-08","Regularly commute between LA and YVR. Was shocked by the sudden change to Rouge - and that's the only AC option now. The tightest legroom of any plane I have been on - have to be under 5'5"". All language is around ""leisure"" so it appears they have abandoned interest in serving the frequent or business traveler. Web site does not even have new routes on them. Premium service is a joke with economy seats that just leave the middle seat empty - but still charge you business class prices ($700+ one way). Paid the same price as I always have for less service and less room.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Rubin","Canada","2014-05-08","Have flown Air Canada Rouge three times - once to Vegas once to Cancun and once to Orlando. Both my Vegas and Cancun trips were booked on Air Canada and then moved to Rouge. In each case the flights were equally as expensive as Air Canada has historically been on those routes (I travel a ton for both work and pleasure. These are things I watch all the time). But the aircraft is terrible the lack of entertainment is a problem with kids (my little ones can't hold iPads on their laps!!) and the flight times were changed in the case of the Cancun flight from 10am to 6:30am. On one flight I upgraded to business class using 10 upgrade credits only to find that business class is the same seat as coach without someone in the middle seat!","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Rogers","Canada","2014-05-08","Worst flight ever! Flew with 3 small children (2 6 & 8). Horrible service. Non-existant entertainment (most of the movies were circa 1993 or older). Air Canada saw fit to rearrange our pre-paid assigned seats. None of us were sitting together. My 2 year old was supposed to sit alone 2 rows behind me. And our girls were also alone. Asked for help at 1800 # and checkin desk and was told there was nothing they could do. Same story at the gate and was told I would have to ask passengers for help. Added in a random stopover that wasn't on the original booking. Made us get off the plane on that stopover and get back on the same plane (& same crew) 20 min later in new seats that we once again had to rearrange! Seats are horrendously uncomfortable. What a total disaster. I have flown many times with my kids - never had a problem before. We only flew AC this time as we were able to book our tickets on points.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Kosicki Tomasz","Poland","2014-09-06","LH1964 18 Aug operated by Air Dolomiti. Great service. We were offered very tasteful tramezzino. FA offered 2 or 3 drinks and tramezzino rounds.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Lorenzo Belloli","Italy","2014-08-15","Flight LH9444 from Munich to Bergamo Orio al Serio. Seating 8C (economy class). The short trip was really good and inexpensive. On board the seating was comfortable and the legroom was perfect. Also service on board was good but one hostess was impolite (the only negative note).","","","Economy","","7.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Tommy Desmet","Belgium","2014-06-04","PSA-MUC in June 2014 in economy class. Flight left with +/- 25mins delay due to a medical emergency on board. Spacious cabin in this nice Embraer 195 aircraft. Refreshing towel for hands and face was offered before take-off and after take-off the meal service begun including a sandwich and drinks. Wine is offered in a real glass which is a bonus! Second time for me on this airline and truly to be recommended!","","","Economy","","9.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Robert Mclernon","Canada","2014-05-08","Last January my wife and I had a flight to Cancun booked with Air Canada at least 6 months in advance. I contacted transportation in Mexico and was advised that the flight number that I had given them for pick up did not exist. I called Air Canada and after about 35 minutes my call was answered. I was just told that I had a new flight number ( no mention of change of services). You can imagine our surprise as we entered our seat and found out we were on a new product called rouge - it felt like we were on a real charter. After 3 hours in the air it was also obvious that this new product is a training center for new employees. We are now trying to book a flight to Cancun for next xmas and new year. Much to our surprise Rouge is our only option - the prices are substantially higher than all our years travelling to Cancun. Trying to get answers on anything such as schedule changes sales or just about anything is next to impossible.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Russell Wintersgill","Canada","2014-05-08","BGI-YYZ AC1831. I'd be ok if I was paying discount prices for what I got but sadly Air Canada has found another way to take advantage of the lack of competition on these routes from Canada. As options are limited and BGI is home I guess I'm stuck. I'm just waiting for them to find a way to only award half the Aeroplan miles.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Goulding","Canada","2014-05-08","I have traveled six segments with AC this spring and been pushed into the Rouge. Each time it has been a disaster and the service has decreased each time. The crews are very young and seems there is not any leadership at all. The last flight I experienced the newer model 767-300 which is built different than the older 767-300 and the overhead storage will not accept two legal size carry on bags and this created extreme stress with passengers and crew! On one flight my wife asked for a glass of water to take medication and was told to wait until the refreshment cart came around which was 1/2 an hour later. Another flight I asked for two more beers when we were 1 hour out of Toronto and the young staff just laughed and never returned. I have flown AC since 1958 and watched them go into bankruptcy protection on several occasions and they are track for the next time. Once a company forgets who the customer is and who is paying for the service they are on their way down.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","T Xavier","United States","2014-03-05","MUC-FLR in February 2014 in economy flight was full. Plane was clean-although economy was pretty cramped flight staff was pleasant and professional. Air Dolomiti even gave us a snack and a drink on this short flight. Arrived on time. Would recommend (they are part of the Lufthansa network we thought we were booking a LH flight when we booked). Enjoyable experience.","","","Economy","","10.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","James Rodger","United Kingdom","2013-09-09","Flew on a charter from Gatwick to Verona on an Inghams holiday. The flights both ways were on time and 30 minutes shorter than quoted. The staff were welcoming professional and immaculate. The plane was an Embraer 195 and was spotless. Snacks only provided so no comments really well it was a charter. I would not hesitate to fly again with them.","","","Economy","","9.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","T Cumella","Italy","2013-09-01","I'm a New Yorker living in Bergamo Italy. Flying to NYC via Malpensa is not convenient. So I looked forward to trying Lufthansa's route: Newark to Frankfurt (Lufthansa) connecting with their partner Air Dolomiti to Bergamo (Orio al Serio.) Monday August 26 at Newark/Lufthansa check-in I couldn't obtain a boarding pass for the Air Dolomiti flight. After much delay Lufthansa informed me that the flight had been cancelled. According to Lufthansa they were not informed by their own partner. Obviously I was also not informed. Another flight was not available for another 12 hours. This lead to a series of aggravating delays rescheduling mishaps lost (and found baggage) etc. Cancellations happen but why wasn't Lufthansa or the passengers informed by Air Dolomiti?","","","Economy","","","","","","","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","D Fogli","United Kingdom","2013-02-06","I had a pleasantly smooth flight. Service was excellent plane spotless plenty of sparkling wine to keep me company during my flight from Turin to Munich - I wish they flew out of London as well as I would go out of my way to use this company.","","","Economy","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Ward","Canada","2014-05-08","I booked an Air Canada seat to Los Angeles from Vancouver and was switched to Rouge without confirmation and no reduction in price (which was more expensive than flying to Toronto). The seats are painfully cramped and I only got a Diet Coke on descent as the crew was disorganized; there was no time to even pay for food because they didn't have time.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Dixon","Canada","2014-05-08","Was suppose to fly and paid for Business Class seat on Air Canada Toronto to Orlando in March. I fly Business Class to have a very large seat and a lot more leg room. It gives me a lot more room to work. This particular trip I flew AC using Aeroplan Airmiles. Get on the plane boarded to find out I am on an Air Canada Rouge Flight- in a class called Premium Class same size seat as an Economy Class seat. They block the middle seat with pillows belted in. The flight attendant assured me that even though the seat was a normal size seat that their service would be the same as Business Class. When I returned to Toronto I posted on Air Canada Rouge's Face Book page my disappointment. The replies for AC Rouge FB staff made all kinds of excuses. The end result after 10 messages back and forth they tell you send a letter to AC's Customer Relations. Customer after customer make the same negative comments. AC Rouge remove negative comment for the FB page and then block you from posting any more. Air Canada 'Rouge tells the customers to message Air Canada. Air Canada tell customers to contact Aeroplan. Aeroplan tells to it not their problem. Its on made vicious circle tying to get your problem solved. All I was asking for was the difference in Airmiles between AC Business Class Seat and a Regular Ecomony Class seat refunded to my Aeroplan Account.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Underhill","Canada","2014-05-08","I understand the business model for Air Canada's decision to launch a ""low cost"" leisure (vacation) airline to popular vacation destinations in USA South and Europe. Their 'regular' Air Canada flights are staffed by more experienced (and expensive) crews with higher salaries and benefits such as employee pension plans and expensive to operate and maintain in-flight entertainment systems. Air Canada was having trouble competing on many of these routes served by other vacation airlines such as Air Transat Sun Wing and some charters. In my opinion the airline had another reason - their fleet of Airbus A319 and Boeing 767 aircraft were growing old and tired and needed new duties while Air Canada began a program of planning for their eventual replacement at the main airline with the new Boeing 787 Dreamliner and other aircraft types. Hence Rouge was born. I have been a loal Air Canada customer for over 30 years -- even travelled with them to Mexico which was excellent - but this Rouge experiment leaves a bad taste in my mouth and aches in my legs and back. The refurbished Rouge cabins on these planes have more rows of seats which means less leg room. Cramped and uncomfortable on a long flight to your vacation is not my ideal way of arriving. While the flight crew at Rouge are very attentative and friendly I feel pity for them that they have to deal with passenger complaints that are mostly no fault of their own. I recently flew Air Transat to Jamaica in a nice comfortable wide-body A330 with lots of leg room and a big seat-back free entertainment system all with refurbished cabins with soothing colours and advanced lighting to limit effects of jet lag. Lots of overhead storage space too. Fourth time I flew with them and never been disappointed. Rouge needs to change soon or they will just go to the place in the sky where many other airlines have gone before them to die. Rouge was supposed to be a ""new airline"" according to Air Canada.","","","Economy","","3.0","1.0","4.0","3.0","3.0","","","2.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Denis McKee","Canada","2012-11-09","Venice to Munich en route to Toronto 26 October 2012. Arrived at Marco Polo at 5.30 am for 8.45 am flight. Smooth check-in with two young staff members assisting passengers. Our slightly overweight suitcases accepted without comment and no surcharge. Informed our flight was delayed 2 hours (which would have caused us to miss our Air Canada connection in Munich) but we were being put on the 7 am flight which was boarding shortly. Sent past the long line for security check as Priority passengers and loaded on the transporter minutes later. The ATR7 my first non-jet flight took off on time with a full load. Almost immediately we were served a tasty cake with cappuccino by a smiling attendant. Began descent into Munich 20 minutes ahead of the scheduled flight time. A comfortable plane excellent service friendly staff efficient processing.","","","Economy","","10.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","J Atchis","Germany","2012-06-25","Flew from Pisa to Munich on an ATR 72. Never flew on that model before and was amazed. Nice aircraft. Service was ok and the flight arrived on time. Seating was ok. Little narrow but then again its only a regional airline. The whole operation had an Italian charm. All in all a nice small charismatic airline.","","","Economy","","7.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","M Fischer","Germany","2012-05-15","Rome - Munich: The flight started 15 minutes late and we had a tight connection to Hamburg. Onboard we were greeted with friendly cabin crew handing out newspapers but unfortunately no English ones. The leg room was acceptable for 2 hour flight and seats were soft enough. We were given cheese sandwiches and drinks. In the end we did make it to our connection without being in hurry. All in all a good product from Lufthansa and will definitely recommend them.","","","Economy","","8.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Pierre Knoblauch","Germany","2012-05-01","Flew Business FRA-BGY-FRA on the same day. Total cost of 180€ return. Service was excellent food was fresh and tasty (cheese ham and fruits on the outbound salmon on the inbound flight). Cabin crew was always smiling. Definitely recommended.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Perry","Canada","2014-05-08","Along with 14 other passengers (18 in total) we booked our trip and paid for a flight on Air Canada. We were subsequently switched without our knowledge consent or a reduction in airfare in to the ""Rouge"" airline. We were ""Rouged"". Discount airline while paying regular price. Very deceitful. After learning of the switch I inquired to see if there would be any noticeable changes between the two carriers and was told ""no just the flight number and departure times"". That was incorrect. Rouge has pathetic inflight entertainment that you pay for and the food is inadequate for a family travelling with young children. The one item that may appeal to children (pizza) was not available.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Dianne Wallis","Canada","2014-05-08","Booked return flight from Toronto to San Diego recently for a conference and was looking forward to comfortable business class seating. Their version of business class is that they only fill the aisle and window seats leaving the centre seat open - really? How does that make up for horrendously uncomfortable narrow seats and no legroom? Entertainment was a joke - movies on I-pads were very old (Gigi) and certainly not very thought provoking. I gave up and read for the duration of the trip. FA's uniforms are terrible. Come on Air Canada what are you trying to do here. The passenger beside me paid $2600 for his flight from Montreal and this is considered low fare?","","","Premium Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Ross","Canada","2014-05-08","AC switched my flights Toronto-Tampa return to Rouge without disclosure. Cramped seats no entertainment included. I will avoid Rouge whenever I can in future worst I have flown in years.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","C Khamphramai","Thailand","2012-03-21","BLQ-FRA in a nice and clean Embraer 195. Loved the interior colours. Good service onboard and very friendly. Tasty snack on this 100 minutes flight.","","","Economy","","10.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","C Ellibee","United States","2012-03-09","Pisa-Munich on ATR72. Great experience. Cabin spotless and flight attendants were professional and friendly. Inflight service started with refreshing towel for hands and face. Then offered Italian wine (choices from menu and wine served in a glass) plus a sandwich. Wish they flew in the US.","","","Economy","","9.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","R Mundra","India","2011-08-20","Frequently flown Frankfurt to Milan (Linate/Malpensa) or Munich to Milan (Malpensa). Airline is good and generally on schedule. But to my utter disappointment the snack on the return leg frequently is only non-vegetarian. Planes are usually small so one can expect a bumpy flight.","","","Economy","","6.0","","","","","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","I Orme","United States","2011-08-18","MUC-PSA return on ATR72. Plane was small but comfortable. FA's were friendly. Was given a sandwich which surprisingly was actually edible. I've heard good things about this airline and now I know why.","","","Economy","","9.0","","","","","","","1.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Roger Carter","Canada","2014-05-08","I recently flew from Tampa to Toronto on Rouge. I was booked and paid for a regular AC flight but was changed to Rouge without any notice. We were packed on the plane like sardines no entertainment poor service. Our friends were with us. He is quite tall and he had to spread his legs around the seat in front of him because there was no leg room. Add to this the fact you pay for seat selection baggage lousy food cheap wine. And don't dear be one pound over your 50 pound limit per suitcase - or you will be on the floor at the counter area exposing your underwear to several others rearranding your baggage.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Pearson","Canada","2014-05-08","It was not less expensive than regular Air Canada. We flew regular Air Canada Toronto to Palm Beach International and flew home from Orlando to Toronto on Rouge. The Rouge leg was more expensive but we had no choice to fly it as they only do Rouge to/from Orlando now it seems. Worst part we brought Ipads for our children and ourselves but only 2/4 of us could log on to the in-flight ""entertainment"" because we were told by flight attendant there is a limit to how many people can log on during the flight. And the ""entertainment"" is all very old shows. Will never fly them again and will only fly Air Canada if I have no other choices.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Beth Davidson","United States","2014-05-08","Tampa to Toronto. Just got ""rouged"" last night. One of the worst flying experiences. No leg room. (I am 5'6"" which shouldn't be too squished.) The seats were so uncomfortable. I had the person behind me's knees in my lower back the whole time. No tv. Can rent an ipad for $10.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","C Fernandes","Canada","2011-06-19","Flew Air Dolomiti from Munich to Milan. It was a pleasant flight. After being delayed in Toronto for over 3 hrs we originally missed our connection but Lufthansa within 15 mins of landing in Munich got us on the next flight out. It was a very nice flight - the seats were comfortable the cabin-crew staff very friendly and very surprisingly the food (sandwich) was delicious.","","","Economy","","9.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","R Skopac","Croatia","2011-01-19","TRS-MUC-TRS on AT7. Crew professional no more Settimocielo food box just an apple biscuit and hot/cold drinks. Return 1h 30mins delayed due to technical problems. Crew professional but fed up and tired due to evening delay. Salty nibbles and cold drinks offered. Generally not like it used to be.","","","Economy","","7.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","David Messer","United Kingdom","2010-06-19","Munich - Rome as a part of our trip from London on a codeshare with Lufthansa The flight left on time and landed early. The cabin crew were really good and and friendly served a nice snack with drinks. Presentation of the plane and crew were spotless . Can recommend this airline.","","","Economy","","9.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","A Caltabiano","Italy","2010-06-15","BLQ-MUC with ERJ195 very comfortable with huge leg room but cabin extremely dirty. Crew professional and friendly. Food consisted of just a small packed snack + beverages.","","","Economy","","7.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Jefferson","Canada","2014-05-08","Rouge is a thinly disguised process of jamming more people into the same space. I am a Super Elite 100k Aeroplan member. I had my first Rouge flight Phoenix to Toronto and the seats are uncomfortable leg room is awful there was one beverage service. I initially booked on AC with my usual aisle. I was moved to window with no notification.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Koeck","Canada","2014-05-08","Booked Air Canada regular flight and got switched to Rouge. Seats cramped service very poor no in flight entertainment no snacks (you even have to pay for pretzels). Will not fly Rouge again. Can't trust Air Canada not to Rouge me again so will fly another carrier.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Stephen Taft","Canada","2014-05-08","I booked a flight from Toronto to Puerto Vallarta last June 2013 on an Air Canada flight for March/April 2014. I pre booked aisle and middle seats. I was switched to Rouge with no choice. I am 5'10' my legs were pressed against the seat back. Our seats were changed to window and middle. There was no entertainment. You could watch movies if you had the Air Canada app but we did not know that in advance. They also changed the return flight to March 31 so we missed one day's vacation no big deal if the service had been there. They also charged me $150 for a bike one way. I sent two emails to air canada but no reply.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Matthias Will","Spain","2015-07-20","Well organized boarding by seat rows and friendly ground staff. Cabin crew was professional and friendly but never saw them smiling during the entire flight. Because of the short flight time there was no on board food and drink service, which was fine. PA announcements were very fast and monotonous so you needed full attention to understand. The plane did not have any kind of IFE. In general I was satisfied with the service offered.","Embraer 195","Business","Economy","PMI to BCN","8.0","4.0","3.0","","","5.0","","5.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Tommy Desmet","Belgium","2010-04-06","FRA-VRN-MUC Embraer ERJ195 and ATR72. Clean and pleasant cabin with professional crew. Good snacks and beverages offered. Check-in screens were not working in Verona so we had to wait for a quite long time.","","","Economy","","8.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","E Ramponi","Italy","2010-03-01","VRN to FRA return with ATR 72 and Embraer 195. The cabin crew was professional and kind legroom was excellent. Newspaper available onboard free. The catering was excellent considering the flight time (1:00 h): into the ""Settimocielo"" box there were a salty snack a sweet and a small cup of water. Hot and cold beverages (including wines) offered by the cabin crew.","","","Economy","","9.0","","","","","","","4.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","R McKenzy","United States","2010-02-16","Flight from Genoa to Munich was very pleasant. Excellent snacks and an overall atmosphere of relaxation throughout the flight. Lots of legroom. Nice plane a little on the noisy side.","","","Economy","","8.0","","","","","","","1.0","1"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","A Michelis","Greece","2010-01-30","Munich to Venice return with a very nice Embraer 195. Both flights on time snack was tasty and crew was professional. To be quite honest I was not expecting Air Dolomiti to be such a good regional airline.","","","Economy","","8.0","","","","","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Belanger","Canada","2014-05-08","Pricing does not reflect the service level that reflects a no-frills airline. Seats are uncomfortable cabin crew are inattentive and the inflight entertainment is problematic to say the least. I have a Windows tablet and you cannot download the app to stream movies. Add to that the fact that Air Canada no longer gives me a choice to destinations that I travel to on business because they view them as ""vacation"" destinations. This means that I need to find a new airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Vandelay","Canada","2014-05-08","YUL-MCO on the Rouge A319. Seats cramped beyond anything I've experienced before. I'd sooner fly a US carrier with stopovers than fly a Rouge configuration again due to the limited seat pitch (I'm 6ft tall). On the other hand I didn't mind the BYOD in-flight Wi-Fi entertainment system but the seats need power / usb ports for this to be really useful. I found the entire flight crew to be genuinely friendly and welcoming.","","","Economy","","3.0","1.0","4.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Vallillee","Canada","2014-05-08","I was recently bumped from Air Canada flights flying Toronto to San Diego and return and put on Rouge. It was like being on a plane manned by high school kids whose attitude flippant manner and vocabulary did not instill any level of security or professionalism to which I have been accustomed from Air Canada.","","","Premium Economy","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Fabio Salotti","Canada","2015-07-17","FCO to MAD. The flight was unmemorable from the service point of view, but was probably the most horrible boarding/security that I have ever experienced after 20+ flights. Boarding was a mess, there is no priority boarding for business class passengers, foods are served in plastic and there's only one beverage service. Food was eatable but not top-notch. Seemed like a snack service instead of a meal as it's too light. Seat was standard Eurobiz, but enhanced like a domestic US 1st class. But the ticket is EUR 250, only 15€ more than economy, and in this case it was cheaper than full-fare economy. Wouldn't hesitate to choose them again for MAD-BCN on A330.  Choose a window out from FCO, as it's so beautiful. ","Boeing 737-800","FamilyLeisure","Business Class","Rome FCO to Madrid","7.0","4.0","4.0","3.0","","1.0","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Amanda Emmell","United States","2015-07-14","I broke my foot on my vacation and the entire flight staff were amazing. The cabin staff were very accommodating and helpful. They gave me the extra room I needed to elevate my foot, helped me walk to the bathroom every time I needed to use it and frequently checked on me to make sure I was okay - the pilot even checked on me to see how I was doing. I appreciate the kindness of the staff and would fly with Air Europa again.","","Solo Leisure","Economy","Madrid to New York","10.0","5.0","5.0","4.0","5.0","5.0","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Pavel Novotny","Czech Republic","2015-07-05","San Juan to Madrid was on time. No space for my legs in the plane. I had to put my legs next to the legs of my girlfriend because I was not able to stay seated in a normal position.  The food was not good but okay. No cabin entertainment (IFE) but I don´t mind it as the flight was only 7 hours. This was the main advantage of this flight but I think next time I will prefer a more decent company like KLM or Air France even if I have to make stops. The most terrible experience was our check-in from MAD to MUC. We stayed one night in MAD and had a flight from to MUC at 7:20 am. We already had our boarding passes and we only had to check the baggage in. We were at the airport at 6am. There was a big line as all the passengers for all Air Europa flights have to stay in the same line which later splits to many check-in counters. I asked the employee in front of the line if there is a special urgent counter for our departure and she laconically sent me to the big queue. So we waited and arrived to the counter at 6:30. The employee at the counter told us that check-in of this flight is alread closed! She got a bit stressed and tried to call some colleague without success. Finally, she told us: ""Take your baggage and run to catch your flight!""   It meant we had to throw away our liquids, two bottels of rum from Puerto Rico and my pocket knife because there was already no way how to get it to the plane! Air Europa should improve their check-in procedure and not leave all the passengers waiting in one line - they have so many counters at the airport which can do check-in for different flights with different departure times. I will never use Air Europa for this lack of respect to the customer.","A330","Couple Leisure","Economy","PJU to MUC via MAD","3.0","1.0","3.0","2.0","","1.0","","2.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","R Skopac","","2010-01-17","TRS-MUC-TRS on AT7. Crew pleasant kind helpful kept passengers informed. Pilot talked to passengers all the time. Meal small but inventive surprising. Stewardesses smile. It seems that EN keeps its good standard!","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Per Nilsson","","2009-11-11","MUC-FLR ATR72-500. I have heard rumours of how noisy this aircraft is but to my great surprise it was just a little louder than a jet and I was even seated just beside the engine. Quite acceptable noise level ins the cabin. Flight stewardesses did a terrific work while we were flying over the Alps.","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Chris Joynes","","2009-10-07","MUC-Pisa and FLR-MUC : what a disappointment! Half a glass of liquid to drink miniature packet of snacks awful and the only food served in either direction. The aircon wasn't plugged in whilst on the ground and even in the air was hardly noticeable. One of the worst flights I've had. Boarding and disembarkation a shambles. 15 minute wait in aircraft with no air for bus to terminal.","","","","","1.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","L Lim","","2009-09-17","MUC BLQ return in business. Exceeded expectations. My heart sank at MUC when I realised it was a turboprop flight and I was expecting a LCC experience. Instead I had a nice breakfast of cold meats and bread rolls on the way out. On the return leg they served a nice dessert but I am not a dessert person. Flights were slightly delayed both times but not significantly so. Check in at BLQ was very efficient and the Marconi lounge has its own security lane which makes the whole process more pleasant.","","","","","4.0","","","","","","","","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Michel Lemay","Canada","2014-05-08","I bought direct return flights a year ahead of time (YUL-CUN). I paid full fare. Without warning Air Canada re- routed me through YYZ and downgraded me to Air Canada Rouge. On the return flight I was also downgraded to Air Canada Rouge without any compensation whatsoever. On top of it the state-of-the-art wireless entertainment system didn't work and on the return flight we found out that the ""state-of-the-art"" wireless entertainment system doesn't even support the latest Windows 8.1 operating system. You should also know that the seats are extremely uncomfortable narrow and with little leg-room. The service was basic including incomprehensible French announcement (flight out of Toronto). On the return flight (direct to YUL) the flight attendants in economy didn't speak French but one. This simple fact increases risk in case of an emergency. Clearly Air Canada is reducing service and security (low cost) while maintaining full fare. It is a lost-lost for all travellers. Avoid Air Canada Rouge!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Glen de Freitas","Canada","2014-05-08","I also thought I was booking an Air Canada flight on-line and ended up on Air Canada Rouge. I did Toronto-San Jose-Toronto. Within 3 minutes of hitting the seat I told my partner we will never fly Air Canada Rouge again and unless there is a way to know whether our flight is an Air Canada flight or an Air Canada Rouge flight at the time of booking we are not booking with Air Canada again for fear of ending up on Air Canada Rouge. The aircraft is clean the crew were good the food was good but the seats are terribly uncomfortable and absolutely crammed in. We are iPad folks but the available entertainment is limited and dated. Never again.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Taylor","Canada","2014-05-08","All flights to/from YYZ. All flights direct. Avoid Rouge whenever possible. Have flown on 6 Rouge flights. Similar experience to other travellers: very cramped seating normal pricing poor/inexperienced service misleading advertising regarding Premium Rouge service. Save yourself the frustration and book elsewhere.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Daniel Seidenman","Israel","2015-06-16","The main flight is from MAD-LIM-MAD. First thing I noted was that in business class there are no personal monitors, you get an I-PAD with about 10 movies - was so uncomfortable to hold it. When seated I noticed that it is a recliner seat, which many airlines have and its ok. However, always the seat has for the legs a ""bar"" to put your feet so you dont slip down when you sleep, however they dont have it. The worst seat in business class I have had. The seats have electrical power points, however, its very hard to put your plug in and secondly it is that they don't work properly. Could not use charge my phone or or laptop to watch my movies. On the flight LIM-MAD I asked the cabin crew that I would like my lunch service to be served later (flight was at 10am so I had already had breakfast and didn't want to have lunch). The cabin crew were shocked and tried to convince me that I should eat now and not later. In total service is not their strong point. For me, the only reason I would fly them again is due to the fare gap that they have with airlines such as Iberia and KLM who fly as well to LIM. ","A330-200","Business","Business Class","TLV to LIM via MAD","1.0","1.0","1.0","1.0","1.0","4.0","1.0","5.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Bacallado","Spain","2015-06-11","MAD-ORY-MAD, Check in fast and easy, no lines both airports. Boarding by groups, all flights on time. 737, comfortable seats, nice FA, only food for sale. No bags checked, so no info on this. Convenient flights to Paris Orly, closer to city center. Will fly them again for sure. ","737","Business","Economy","MAD-ORY-MAD","8.0","4.0","4.0","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Gilles Intan","Germany","2015-06-11","I flew with AE from Frankfurt to Palma in Mallorca via Madrid vv. And when it is possible, I do not want to fly this airline anymore: I believe AE is not a low cost Airline but they treat the passengers as if they are flying for a cheap price. They did not offer even water for free. The seat cushion is like on Ryanair. From Madrid to Palma there was a delay for 1 hour so that I had to take a taxi to the hotel which is expensive.","","Solo Leisure","Economy","FRA-PMI via MAD","3.0","2.0","2.0","","2.0","","","2.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","R Ganbich","","2009-09-07","MUC-VCE rtn business class. An excellent overall experience. Very good ground facilities in Munich. Impeccable onboard service performed by onle one very efficient and friendly stewardess. Very tasty and imaginative food concept.","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","F Zanon","","2009-08-11","BLQ-MUC return economy class. Nice ground service in MUC newspaper and sweets. Boarding fast and punctual. Flight on time excellent service with quality snacks soft drinks and wine. Excellent legroom clean airplane nice staff. Best regional airline tried recommended!","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","E Bejan","","2009-08-09","Recently I experienced my first flight with Air Dolomiti and first time on an Embraer from Frankfurt to Verona. The boarding was punctual. Embraer is a nice plane and I enjoyed the fact that the seats are 2 by 2 only. The service onboard very professional. It was a flawless flight.","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","A Hansen","","2009-05-31","Economy class from Munich to Florence on ATR 72. Aircraft clean though quite loud when seated next to the engine. After reading reviews on this site I did expect a better service. The flight attendants were smiling and friendly however they did not serve me and my girlfriend with beverages I had to request this specifically and the cookies that were the only food served on this late afternoon flight and disapointing.","","","","","3.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","M Berardi","","2009-03-10","Traveled in business class from VCE-MUC and I'm not sure there was any difference in the seats or service in the front but the food was simple and fantastic. Loved that I could have a cappuccino onboard. The crew was friendly and helpful and the all around experience very positive.","","","","","5.0","","","","","","","","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Laurie","Canada","2014-05-08","On March 2/14 a friend and I were booked on an Air Canada Flight. I had no idea that it was Rouge until I completed the on-line check in. Our flight was to take off at 6.30 am from Toronto Canada. We all boarded the plane and approximately 5 min before take off we were asked to leave the plane as there was no pilot scheduled for our flight. We had to wait for 2 hrs for them to find another pilot and for him to arrive.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","F Florenzo","Austria","2014-05-08","Las Vegas to Toronto flights on time - aircraft 767-300ER well maintained crew okay check-in staff efficient and checked my bags to final destination with other Star Alliance partner. Only one beverage service on this 4hrs+ flight. Cabin temperature very cold. Would fly them again if fare and schedule convenient for me.","","","Economy","","6.0","5.0","4.0","3.0","2.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Williamson","Canada","2014-05-08","April 21 2014. Flight AC1890. I recently booked a flight to Tampa Florida. When booking the flight nothing told me I was booking on Air Canada Rouge. If I had know I would not have booked this flight. I have never been on a plane where I have felt so crowded. I am only 5'4"" tall and my knees hit the seat in front of me. The seats are so close I could not bend over far enough to put anything under the seat. This is certainly discount flying at it's worst I will make sure the next time I fly I don't get on Air Canada Rouge or I will fly another carrier. Also expecting to have entertainment on the flight either music or TV they have nothing. You can bring an IPAD that you have download an APP on or rent one for $10 during your flight nothing when booking the flight said anything about this.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Tomas Samel","United Kingdom","2015-06-06","I flew from Buenos Aires to London via Madrid in April. In brief: absolutely terrible experience. The airline managed to produce a 30 hours+ delay (flight to Madrid was cancelled) during which its staff at the airport acted completely incompetently. Barely anybody spoke English there was a 2 hours line to the check-in desk to get an information which bus was taking us to the hotel after the return to airport 24 hours later check-in counter opened only half an hour after arrival (their staff informed us that the responsible colleague has not arrived yet) and afterwards only one counter was opened for 200+ passengers. Worse though was the fact that after the flight was cancelled I clearly explained to the only English-speaking lady at the desk that I need to be in London on Monday morning in any case as I had an important meeting. She assured me that this will be taken care of and that the company will call me to the hotel to give me the details of a replacement flight. I never heard from her again and the company just couldn’t care less. Generally this whole nightmare ended only after we persuaded the only reasonable person in the whole staff to book us on a flight with TAM instead. Otherwise we would miss yet another connection flight to London and instead of 30 hours delay it would have been closer to 40.","","","Economy","","1.0","2.0","1.0","3.0","2.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","V Cornish","United Kingdom","2015-05-31","Flew Gatwick - Madrid - Havana and return. Flights out to Havana were fine. Staff were friendly and helpful lots of information given out. The chicken meal on the Madrid - Havana flight was one of the best I have had. The breakfast from Havana - Madrid was not very nice a dried up roll and a thick slice of tasteless meat. The return flight Havana - Madrid was a total different experience. We had a very fed up male member of the cabin crew. All the other cabin crew were great. Firstly he was very scruffy worn out shoes a cardigan which covered up his name badge a shirt which did not fit into his trousers properly. We were sat 3 rows from the rear of the plane by the time he got to us he was obviously fed up as he didn't offer us the bread rolls or drinks. He also did not offer any drinks to the people on the two rows behind us or the one next to us. Whilst the other crew members were still collecting the finished meals and drinks he turned off the lights. The crew members on the other side of the plane were only half way through collecting. During ""lights out"" my friend went to the toilet and wanted to stand for a few minutes to stretch her legs he rudely told her to go and sit down and ushered her back to her seat. This is a 9 hour flight and you need to have a stretch when you are stuck in a seat for that long. Overall I was very happy with Air Europa and would fly with them again. It is a shame that this one member of the crew let the side down.","","","Economy","","8.0","3.0","3.0","4.0","2.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Alan Ferguson","United Arab Emirates","2015-05-11","My wife and I travelled from Paris Orly to Madrid on May 8th. The connection into Paris with Air France was late meaning our bags did not make the Air Europa flight. The staff at Paris were helpful in ensuring we made our connection. The service onboard was quick. Since then Air Europa have struggled to locate our bags and even though they said they have found one of them it has still not been given to us.","","","Economy","","","3.0","4.0","3.0","0.0","","","3.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Marco De Rossi","","2008-11-22","FRA-TRN in economy. Air Dolomiti is one of the best regional airlines around. excellent legroom and service.","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Marco De Rossi","","2008-11-21","FRA-TRN in economy. Air Dolomiti is one of the best regional airlines around. excellent legroom and service.","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","T Mynatt","","2008-06-16","MUC-FCO: Booked a flight on Air Condor from Munich to Rome for 20 persons. Air Condor cancelled our flight but automatically rebooked us on Air Dolomiti. The flight was on time good snacks and nice flight attendants. I especially liked the way they boarded and deplaned from both the front AND rear of the aircraft.","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","J Leveque","","2008-06-16","MXP-MUC on a BAe 146 Y class. Good legroom excellent catering even on such a short flight. Flight attendants not smiling but doing their job. Overall a good experience followed by a smooth and easy transit in Munich.","","","","","4.0","","","","","","","","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Nancy Mckinnon","Canada","2014-05-08","I recently travelled to Mexico wasn't aware we were flying Air Rouge not that that was a big deal but you're almost sitting on top one another. No leg room but the worst was no TV to watch a movie - you could rent one but no thanks paid enough for the flight. It was a 5.5 hour flight so you think you would at least be able to watch a movie for free - not impressed!","","","Economy","","5.0","2.0","5.0","5.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","W Williams","United States","2014-05-07","AC1837 on May 5. Has anyone actually had a good Rouge experience. Mine certainly wasn't. I paid the full AC fare for a Rouge flight from YYZ to PHX (the only direct flight option) and sat on the plane at the gate for 3 hours while they tried to decide how to resolve their ""technical issues"". 3 hrs spent in a cramped seat working on a too-close tray table without a power source for my laptop. The end result was de-planning and then fending for ourselves to make alternative travel arrangements. Rouge did not cancel the flight - it took off 9 hrs after its originally scheduled departure. Basically Rouge is like a discount charter vacation service at full service prices with few planes available so if something goes wrong with yours prepare to camp out there's no back- up. What were they thinking?","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Keith Sanftleben","Canada","2014-05-07","AC421 Mar 2 Samana to Montreal. Very disappointed in my flight travelling back from Samana. I was in premium seating and my friend I was travelling with upgraded. However they were unable to confirm our seats together. We ended up sitting by two different passengers who did not what to trade seats. The flight attendant kept speaking only French to me. I do understand French but my language of choice is English. This happened several times. I won't discuss luggage problems as this will not be published.","","","Premium Economy","","3.0","4.0","1.0","3.0","4.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Marc Gimbel","United States","2015-04-27","Traveled from Miami to Paris with a connection in Madrid and what a surprise Air Europa turned out to be. Flights left on time service was wonderful food was better then expected and the inflight entertainment was fantastic. We flew on Polish Airways new 787 and everything about that plane was wonderful. Will not hesitate to recommend and fly Air Europa again in the future.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","E Simeone","Belgium","2015-04-23","Business class. Terrible BRU check in by Skyteam counter. Old SN Brussels Airlines lounge (downstairs in Schengen Terminal). My first time in this new security and fast track. Embraer 195 pleasant good crew. Return check in and good IB lounge. Good food and drinks. Will recommend and will fly them again.","","","Business Class","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Hirshfield","United States","2015-04-10","I flew Miami to Madrid on March 29 2015. Staff at airport were nice. Were boarded promptly and then sat on the plane for over an hour past scheduled departure with no announcement made. Apparently they were waiting for some paperwork. I was in business class and they brought me 1 beverage. 2.5 hours later that was all they had offered! I pressed my call button and no one responded. I had to get up and ask for more water. They provided an iPad for movies. I was on an Airbus 330-220 which is an older plane. The seats are lie flat but not totally comfortable (I put the blanket under me for more cushion). The service in business wasn't very good. The dinner meal was ok. They don't bring you hot towels for you hands when you first board but did right before the meal. Our flight was almost 1.5 hours late in leaving but the crew wasn't concerned as we had good wind in the direction we were flying so the flight time was only around 7.5 hours - the day before it had been over 9! They did not offer any other service the rest of the flight. I was waiting for breakfast when the announcement by the pilot was made they were making the approach to Madrid and would land in less than 1 hour. What? Where was breakfast? They never turned up the cabin lights and got people up. The crews excuse was ""you were sleeping and we didn't want to wake you"". I fly a lot and this is the first time this has ever happened. I asked the people around me if they had got breakfast and they all said no. I paid for a business class ticket and got second rate service! All in all though the flight was fine a little bumpy at times but we got to Madrid no problems baggage came off quickly. I can't imagine flying coach with this airline I would only book this again as a last resort.","","","Business Class","","","4.0","2.0","4.0","3.0","","","3.0","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","T Mynatt","","2008-02-26","Munich to Venice. Originally booked on Condor who cancelled the flight and automatically rebooked me with Air Dolomiti. The flight attendants were professional and very nice. The plane was clean departed and arrived on time and the food/snack service better than any meal/snack I've ever had on a flight in the US.","","","","","5.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Robin Kilby","","2008-02-19","MUC-TRN. Air Dolomiti has own check in gate area in MUC with Italian flair (espresso etc). Bussing from gate to aircraft in MUC was quick. Hand baggage can be delivered to A/C hold if not checked in. ATR-42 (or 72?). Leather seats quite a lot of legroom. Small snack served on evening service choice of drinks. FA's english was good. On time arrival in TRN. If they flew regional jets flight time could be reduced against Turboprops. Inflight magazine was well presented. All in all a pleasant flight for a late evening.","","","","","4.0","","","","","","","","0"
"air-dolomiti","/airline-reviews/air-dolomiti","Air Dolomiti customer review","Greg Nishihira","","2008-02-07","MUC-TRN; GOA-MUC. Flight attendant starts service by offering a refreshment towel followed by a snack. Complementary white wine even offered on the lunch hour service to TRN. Flight attendant from MUC-TRN always wearing a big bright smile that was genuine. You know it's a good airline when the staff believes in the product offered.","","","","","","","","","","","","","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Peter Douglas","Barbados","2014-05-07","AC1830 on May 4 2014. I am a regular customer of Air Canada on the Barbados-Toronto route. Like many of the other business travel regulars we were generally satisfied with the service on the route. The flight attendants knew what they were doing the pitch on the seats in economy and business was fine (even on the 319) and the in-flight entertainment system was a plus on the flight that can be over 5 hours. This new Rouge service is a huge step down in quality with no reduction in fares. The economy seats are too narrow and close together for anyone over 5 ft tall. The iPad based entertainment has a degraded selection of material. And any upgrade to their premium service is a joke. Yes two more inches in pitch but the seats are the same narrow width in economy. Even the overhead storage is reduced in the front of the plane. The flight attendants are obviously new and not yet up to speed. An absolute waste of money to pay for the upgrade and a waste of Upgrade points. The only safe bet is to get in the preferred seating row. Most of us are now looking to the alternative Westjet. I would not advise anyone to book the Rouge service if they have a choice.","","","Premium Economy","","2.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Haines","Canada","2014-05-07","Venice to Toronto on August 23 2013. Air Canada stuck us on this flight on the return trip from Venice to Toronto. My husband is 6 ft 5 and my 3 sons are 6 ft 2 so needless to say they were all miserable. No entertainment Rude service. Really old plane. There was so little padding in the seats that any time you used the seat pocket you poked the person in front of you. Will never travel with Air Canada again.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Grimes","Canada","2014-05-07","AC1830 Toronto to Bridgetown 24 April 2014. AC1831 Bridgetown to Toronto 4 May 2014. Like many others posting I booked flights for myself and my husband months in advance of our April 2014 trip to Barbados. When I booked I paid for an Air Canada flight - not an Air Canada Rouge flight. As I understand it Air Canada Rouge didn't even fly into Barbados at the time I booked. We were subsequently bumped to Air Canada Rouge with no consultation and no refund. I had upgrade credits to get us to Premium Rouge so the trip down wasn't too bad (except for the lack of entertainment) but the trip back in economy was terrible. My husband was forced to sit sideways (to the extent possible) in order to avoid jamming his knees into the seat ahead. Clearly AC didn't get anyone over 6 feet to test the comfort of these seats before they decided to alter the planes. So we got a ""discount"" service with no discount!","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","M Law","Spain","2015-03-20","We travelled Alicante-Madrid-Buenos Aires and return on Air Europa and being honest after booking we were dismayed at the poor online reviews. So it was a massive surprise to find that the cabin crew were friendly and extremely helpful the flights were spot on time the connections perfect and our luggage always arrived with us. The only downside was the food which was rather insipid compared to other airlines. Let me put it this way better than Air France or Iberia.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Miguel Riaño","Spain","2015-03-20","I flew from Madrid to Porto on a lovely Embraer 145. The aircraft was small and cosy a little bit old but perfectly functional. It only has three seats per row two in the right side and one in the left. I was lucky and got one on the individual lane. The flight was pleasant on time and extremely quick (45 minutes) despite the weather was not too good. The comeback was on a Embraer 190 also on time and quick. It was a night flight and they kept the lights off so the journey was pleasant and relaxing. No services offered onboard it is nonsense on such a short trip.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","O Tommaso","Italy","2015-02-18","EZE-MAD and MAD-MXP. First flight from Buenos Aires to Madrid was in an old A330. Seat was regular and entertainment poor. Catering was the worst ever: in a 12hr flight they served one meal (2 star to be generous) and after 10hr only a little sandwich. Second flight Madrid to Milan was in a brand new A320 nothing to say. The good experience in a short range flight terrible in a long haul. Never again for a transocean flight.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Ritter","Canada","2014-05-07","Flew Rouge YYZ-CUN in Feb 14. Knew when we booked it was Rouge and had concerns but Husband is AC Elite and we ""always"" fly AC so we gave it a shot. Big mistake huge mistake. I am only 5'3"" and 125 lbs and even I found the seats awful. I had to stuff my jacket between my lower back and seat for support had back ache for 3 days afterwards. Paid for a vodka and sprite got the mini vodka and a little splash of sprite in a cup. For 6 bucks you would think you would get the whole can. Return flight sat on tarmac for 3 hrs getting a wheel fixed. Same as other posters first told 30 mins then 1 hr then 3 hrs. Seems mechanical problems a common issues. Hubby will still fly regular AC for business heaven help them if they bump him to a Rouge flight. We will fly some other airline for pleasure.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Peter","Canada","2014-05-07","Departed Toronto on Feb 12 flight Ac1812 returned AC1813 on Feb 28. Flew return Toronto to Cancun. In Toronto flight was overbooked by 10 people very crammed seats no leg or wiggle room. Wife has problem with back and suffered the whole flight to Cancun. Flight back to Toronto the person in front of wife leaned seat back due to closeness of her knees to the back of seat she was crushed. The remedy was to move the person that forced the seat into here and his 10 year old child to first class where they where given food and drinks while the wife had to suffer. Very poor service poor seats no wiggle room and no leg room.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Overing John","Canada","2014-05-07","Outbound flight on May 1st AC 1820 return flight on May 5th AC 1821. I was recently Rouged on a flight to Cancun Mexico. I used 20 upgrade credits and when I selected my seats it clearly showed a standard executive class configuration of 2 wide seats per side. Imagine my surprise when I found the configuration to actually be the new slimline seats with a 3 seat configuration and a pillow placed on the centre seat. I feel that this is a blatant attempt to mislead and had I known that this would be the case would not have used the credits.","","","Business Class","","2.0","1.0","4.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Iain Bagwell","United States","2015-07-30","Got exactly what we paid for with AF. 45 mins late leaving ATL due to airport shutdown because of Thunderstorm. Seats OK, not great although better than Delta on the same route. Food OK, but took 2 hours from dep to start service-I always think AF should follow Delta's example here and start service on the late flights as soon as they can. IFE not the best. Service generally good, except for one minor complaint-you have to ask for water. Made up some time in air and arrived CDG 10 mins late. Luckily our connection to IST was in in the next terminal and we could fast track security, so our already short connection was comfortably made. CDG-IST about an hour late, but no reason given. I think the European business class is woeful in terms of seats. Basically economy seat with no middle passenger and no IFE for 3.5 hour flight. Apart from that everything was pretty much as expected","Boeing 747-400","FamilyLeisure","Business Class","ATL to IST via CDG","8.0","4.0","4.0","4.0","3.0","4.0","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Rosario","United Kingdom","2015-02-18","I flew from London Gatwick to Havana Cuba via Madrid. The flight London - Madrid was on time check-in went smoothly. In Madrid I had 1.5 hour for transfer which went quickly. We boarded the plane on time however then we were told we would have a one hour delay which was a bit annoying. I reserved my seat 13C in advance - it had extra leg room as it was in the Emergency row and I was very happy with it. The only minus is that the seats felt a bit hard and on a long flight it was a bit uncomfortable. On the way back I was not able to reserve the same seat so I sat in regular 18F - aisle seat. I felt the leg room was quite small (I am 172cm tall). The return flight was on time and we arrived in Madrid in 8.5 hours. The on board entertainment could be improved - there were only 2 movies on during 9.5 hour flight. Please bring your own headphones as you need to buy them otherwise! I was pleased with the food and I have to say that staff were very nice and helpful on both fights serving plenty of water. It is a low cost airline so you cannot expect same service as from more expensive ones but overall I was pleased with them and the fact that I saved nearly £200 makes you forget the little imperfections.","","","Economy","","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","A Ross","United Kingdom","2015-02-11","LGW-MAD-GRU - Having done this journey direct from the UK I was dubious about the change in Madrid and sceptical about the £2k less difference in the BA price. Check was a bit gruff at Gatwick with the handling agents doing their best to ignore customers while discussing their weekend plans and gossiping about a poor member of staff who had just gone of shift . However the Lounges at Gatwick and Madrid were not as good as the Heathrow Terraces but much better than the rude and over booked facilities of the JFK Terraces. I felt the weak link here was the lounge in Sao Paulo on the way back which reminded me of a provincial airport with basic service and low quality decor. Air Europa may wish to consider changing this. The first thing that strikes you about this airline is the service and the pristine staff who respond to you every need as if their life depended on it  nothing was too much trouble. Dinner service was on a par with old BA first class with leather menus and five courses although the food was on a par with lesser Club World. The seat - was not a lie flat bed but very similar to Club World London City although the Air Europa Corporate colours are a bit garish for my taste. There were plenty of films to watch and an I pad if you ran out the regular on demand service. There was a the obligatory amenity kit comforter blanket and pillows at bed time. I cannot understand why the cabin was half empty! If I were considering another trip to South America I would seriously consider using Air Europa again - especially given the saving.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Carlos Bracero","United States","2014-12-18","Overall the airline is decent. I departed from Miami Int'l Airport to Oviedo Asturias with a stop in Madrid. What stood out to me was the lack of PTV entertainment. Food was okay. Don't expect too much from this airline.","","","Economy","","5.0","0.0","3.0","3.0","1.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Hannonen","Canada","2014-05-07","YUL-LAS return booked on Air Canada months ago converted to Rouge and refused to discount or refund flight to book elsewhere. Experience confirmed fears: heinous obvious decrease in legroom stripped of all entertainment including power outlets to stay plugged into streaming system IF it's working and IF you have an Apple device. Young and eager crew does not know what they're doing and their poor pay promises to keep turnover high and little improvement. AC management loves that they're still able to charge full Air Canada prices for discounted Rouge but that won't last. Certainly not for me. Actively booked away from AC - even mainline - on next 3 upcoming business/leisure flights.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Ryan","Canada","2014-05-07","I just flew from Vancouver to LAX on a Rouge flight. I booked with Air Canada because of my aeroplan points collection and my general good experience with the airline. I'm 6'5"" so legroom on even a 3 hour flight is important to my level of comfort. All airlines are relatively tight but this Rouge flight was a new level of discomfort. I could barely squeeze my knees into the available area with one knee spilling into my neighbour's area. Even sitting bolt upright I wasn't able to get my knees into the available area. Thank goodness I was seated next to a tiny woman. To give you an idea of the lateral space she fell asleep and her head fell right onto my shoulder. When the person ahead of me put their seat back the seatback was right in my face to the point that I was barely able to read. It was ridiculous and I'll never fly Rouge again or AC for that matter as I might be bumped to Rouge without notice. On the upside the flight staff were very nice but that only goes so far when I'm crammed into a seat like a sardine.","","","Economy","","2.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Hamad Alkhudhairy","Saudi Arabia","2015-07-28","I flew from CDG to RUH. Flight was delayed one hour, service was excellent. Seats were old but comfortable, food was great and IFE was decent.","A330","FamilyLeisure","Economy","Paris to Riyadh","7.0","3.0","5.0","5.0","2.0","3.0","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Michiel Buenk","Spain","2015-07-26","Smooth check-in at Madrid airport. Boarding was fast, no problem, although full flight. Nice crew, excellent catering, no plastic tableware. Average seat comfort. CDG to PVG the same experience - IFE outdated, poor screen and movie selection. Arrival the priority baggage last to arrive on the wrong belt. Overall, good experience","A320/A380","Business","Business Class","MAD to PVG via CDG","8.0","3.0","5.0","5.0","2.0","3.0","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","R Scholten","Netherlands","2014-10-08","UX9118 MAD-TFN (23/9) and UX9049 TFN-MAD (03/10). Both flights were on Boeing 737-800 and on time. Online check in was efficient. Check in staff was friendly and changed my seat without additional costs. Crew was not friendly. They even didn't say hello when the people entered the plane (they were chatting). This didn't give a feeling of welcome (which I get when I fly KLM). English announcements were so worse that I didn't understand them at all. Surprisingly I got a free bottle of water when I asked for some water. Crew was very good in hiding themselves. I've only see them once to sell drinks and food.","","","Economy","","6.0","5.0","2.0","3.0","3.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Simon Bye","United Kingdom","2014-09-28","Flew LGW-LPA return via Madrid. Got all of their types E195 LGW-MAD A332 MAD-LPA and return B738 MAD-LGW. The service was OK all flights on time. English announcements were very hard to understand except on LPA-MAD leg the crew on MAD-LGW leg were surprisingly poor in their English skills could not understand a request from the person sitting next to me for a tea with milk. This does not cause a particular issue though it is a Spanish Airline. The 738/E195 were far more comfortable than the A332's - I'm 6'2"" and rather thought those A332's were only specified for Europe flying - reading reviews apparently not. I'd avoid them long haul if there's a chance of getting one. But to be very positive their fares were spectacular. They were a clear £100 cheaper with luggage than any of Ryanair EasyJet or Norwegian and £150 cheaper than Iberia. Check in was easy everywhere. Connections were good. Flights were very well timed 10.00 departures both ways. Madrid makes for a longer journey than direct but that does not really bother me as long as I can arrive a decent hour which I did. I would definitely use them again for flying in Europe.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Ferguson","United Kingdom","2014-09-28","I recently booked a holiday through Thomson Holidays in the UK. We were informed that they had booked us on Air Europa flights to Tenerife and return back to Glasgow. A 4.5 hour flight with no inflight entertainment no inflight magazines to read no provision for my dietary requirements the trolley dolly didn't even know what I was talking about when I asked for a cider from the bar! The overhead air mover above my seat was out of its socket and didn't work. What a third rate airline! If this airline is to be used again by Thomson Holidays god help their profit margins because travellers will refuse to book with them if this is how they are going to be treated.","","","Economy","","","2.0","1.0","1.0","1.0","","","0.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Thompson","Canada","2014-05-07","My Wife and I flew from Barbados to Toronto on AC Rouge and I saw red. We had booked on Air Canada regular service and were switched to Rouge without our consent. The seats are very uncomfortable limited leg room and crammed. No audio no USB or electrical plug. I don't have and IPhone or IPad to download the AC Rouge Apps to see movie or listen to tunes. Flying 6 hours sitting on those seats killed my back and I was bored. For extra cash I will be flying WestJet. AC Rouge would be fine for short flights EG: Ottawa Toronto.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Ward","Canada","2014-05-07","Flew from YYZ to SJO longest 5.5 hrs ever. I have flown to SJO 7 times and that was the worst flight. The crew were very nice but that didn't make up for the cramped leg room and very uncomfortable seats. Luckily we all had iPads and could use the onboard entertainment system. The return flight was even worse we sat at the gate for an hour after boarding with no information then were told we had to leave the gate for a new flight coming in and we would be departing in 4-5 minutes which turned into 45 minutes. We waited 2 long hours for the wind to change direction so we could take off. Apparently the plane Rouge sends to San Jose Costa Rica is not big enough or powerful enough to take off full if the wind is blowing towards the mountains if they had tried we would have crashed into the mountains. This was told to me after the fact by someone extremely familiar with the planes used by Rouge. We have never experienced such a delay in all the years we have traveled to SJO back to Air Transat for us. So a 5 hr flight is now a 7 hr flight in uncomfortable cramped seats my six year old was very tired and upset after all that. This was our first experience with Rouge and our last.","","","Economy","","1.0","1.0","4.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gabriella Prager","Canada","2014-05-07","My husband and I recently took an Air Canada vacations flight to Costa Rica. We had never flown on Air Canada Rouge and had no idea how small and tight the seats were. Luckily because my husband has knee issues we paid extra for one of the extra leg room seats. But the entire return trip I had the person's knees sitting behind me pressing in the small of my back. Why would they do that to people who have to be on a plane for 5+ hours? It was my understanding that Air Canada offers free meals on flights over 2 hours - but nothing was offered. Given the length of the flight I expected more comfort and service.","","","Premium Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Mercier Marc","Canada","2014-05-06","I flew from Barbados to Toronto on AC Rouge and I saw red. I didn't notice when I booked the flight that this was AC Rouge. The seats are very uncomfortable limited leg room and crammed. No audio no USB or electrical plug. I don't have and IPhone or IPad to download the AC Rouge Apps to see movie or listen to tunes therefore I read Enroute. This was the worst flight ever! Flying 6 hours sitting on those seats killed my back and I was bored. For extra cash I will be flying West Jet. AC Rouge would be fine for short flights EG: Ottawa – Toronto. AC lost my business!","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Pang","United States","2015-07-26","Purchased premium economy seats with my husband six months in advance of trip. Flight out was end of June 2015 SFO to Paris. We chose two seats together at time of booking in January. Upon check-in, we were told we were on standby, even though it was 3 hours before boarding. When we got to gate, we were told to wait until boarding for our seat assignment. We were seated separately. Flight crew allowed us to switch seats. Return trip: Checking in at Barcelona, we were told that we had seats on flight to Paris, but were on standby for Paris-San Francisco segment. Upon arrival at CDG, we spoke with Air France staff. We were behind a line of other passengers in same situation. Staff rude and dismissive, and said, ""Make a complaint on our website."" Again, we were given seats apart and had to bargain with passengers on board to be seated together. Many singletons were seated in the group of 2 seats (window-aisle) on left and right. However, we were seated in the middle of the plane, three rows apart. We booked our tickets through a travel agent, who booked us on Delta, operated by Air France. Turns out, when you book on Delta, Air France bumps you to the bottom in terms of seating priority. So much for Sky Team.","A380","Couple Leisure","Premium Economy","Barcelona to San Francisco via Paris","2.0","1.0","5.0","3.0","2.0","1.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Bell","United Kingdom","2015-07-22","Flight was cancelled so never even boarded. Great customer service from AF at Orly so we took the train instead and afterwards made our claim for refund. Not only did they refund the ticket and reimburse us for the train tickets and hotel, but they gave us £250 flight vouchers as a gesture of goodwill. All of this in less than a week. Great airline on the other flights we did use them (SXB-LYS on a CRJ1000 and LYS-TLS on an A320). I would recommend them!","CRJ-1000","FamilyLeisure","Economy","Paris Orly to Strasbourg","10.0","5.0","5.0","4.0","","5.0","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Michael Elmer","Australia","2015-07-22","Business class, what a joke! Economy seats just leaving the middle seat vacant does not make it business class. The only good thing I can find to say is that it was on time and safe. Food was better left alone.","","Business","Business Class","Paris to Istanbul","2.0","1.0","2.0","1.0","1.0","3.0","1.0","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","M Sheehan","United Kingdom","2014-09-14","Myself and my boyfriend flew a few days ago from Gatwick to Madrid - Salvador - Santiago to start our year backpacking. Our journey was awful before we even boarded the plane. We were told we would be refused entry to the country and handed back our passports in such a rude manner by the woman at the check-in desk. This was all because she couldn't read the itinerary properly. She then said we could still be refused entry in Santiago. This filled us with dread and worry throughout our entire flight which was 30 hours in all. We had no problem at all entering the country! Here are a few more reasons why our flight was such a hideous experience: All 3 flights were delayed and nothing was communicated about this and no hint of an apology was offered at any point. The entertainment system was so bad. My earphone socket didn't work. When mentioning this to a member of staff it was greeted by a shrug of the shoulders and no care about it. My boyfriend's entertainment system kept on freezing then rebooting. The food was vile. No communication was given at any point on how long it was till landing on both long haul flights. I would never fly with this airline again. A nightmare from start to finish.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","D Stenning","France","2014-09-09","I flew from Paris to Madrid and then Madrid to New York. From Paris to Madrid we flew on a Boeing 737-800 the standard workhorse of medium distance flights. Nothing was served on this flight and there was no entertainment. No problem. Both flights (outward and return) were on time and uneventful. Staff spoke French and Spanish. The Madrid airport is quite large and a lot of walking between terminals was required. No problem though. Both the Outward flight and Return flight were on time if not early to arrive. Very good. Both were Airbus A320-200 with the 2x4x2 seating configuration. Outward to JFK we each had our own individual entertainment systems. Bring your own headsets if you don't want to buy them for €3. Wine with dinner is free. Wow. Even on American Airlines you have to pull out your wallet on transatlantic flights. The return trip from JFK to Madrid did not have individual entertainment systems but rather 5 screens that showed one program. Not a film but rather a documentary about the history of the Ferrari automobile. From JFK there is no online check in possible whatsoever. I would advise getting to Terminal 4 of JFK early and standing in line. The Air Europa desk at Terminal 4 opens at 7 pm (for the 10 pm flight) but at about 6.45 pm they allowed us to start checking in. The Air Europa check in is located in aisle 6 of the check in area near El Al. I paid about €700 for my return ticket during the height of the summer travel season when all other airlines were demanding over €1000. I saved some money and the trip was fine. Interestingly arriving in Madrid there was no immigration whatsoever. We just stepped off the flight and literally walked out the door. There was no border control whatsoever not even the sight of a single border control agent or police dog.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","H Du","Canada","2014-05-06","Flew YYC to LAS a couple days after these flights were Rouged. Flight attendants were horrible either the PA system was poor or their speaking ability or both. The announcements in French would make my elementary French teacher cringe but it wasn't like the English was that much better either it felt unrehearsed and like they were reading off post it notes and need to pause every few words to find their place. The lack of IFE was archaic for a new airline and was the clincher for me to not fly this airline again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","John Kousik","Canada","2014-05-06","Recently flew ""Rouge"" and got ""rouged"". No leg room for anyone over 6 ft tall very narrow seats very limited overhead compartments for small hand luggage. In fact before boarding people were asked to volunteer to have their hand luggage checked. I bought a full service regular seat and got downgraded without being consulted. Will avoid or find alternatives to anything ""rouge"" related.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Nicol","Canada","2014-05-06","I was traveling from Ottawa to Las Vegas via Calgary and was told at check in my connecting flight from Calgary to LV was on AC Rouge. When I complained I was told that there is nothing that could be done other than refund my ticket and cancel the trip“if I was not happy”. As I had meetings planed this was not an option and one which I personally think they use to most BC travellers who are not happy. When I got to Calgary I spoke to the AC representative at customer service and she advised me to write to AC and complain. She told me that this is a budget carrier so don't set your expectations high. As a traveler who clocked up more than 150k miles last year with AC they have certainly made me consider my carrier of choice. The seats were awful the food the same bland offering as usual cabin dated but the staff were attentive and seemed to go out of their way to serve maybe I drew a good hand on this flight. I will reiterate what the agent at customer service stated to me “this is a budget carrier”so don't set your standards too high.","","","Premium Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Carlo Biondolillo","United States","2015-07-21","After 3 hours in the plane waiting for repairs the hostess announced that we needed to disembark, we wait another 3 hours at the gate without any clear info on what was happening. People started getting upset and complained and in exchange they got a 8 Euro coupon for a drink, many others did not realize this and did not get anything. Then they made an announcement saying that the flight was canceled and told us to go to the main departure check-in desk, in broken English that not very clear. They did not say which desk, whether or not we had to claim the luggage. At 8pm eventually we reach the departure gate, we were rerouted, got a poor motel and a 16 euro coupon for dinner, a total disaster. Got the luggage 36 hours later. ","","Couple Leisure","Economy","Paris to Minneapolis","2.0","2.0","1.0","1.0","3.0","1.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Richard Fisher","Canada","2015-07-20","AF has started a new route from Vancouver to Paris CDG where we were supposed to take a connecting AF flight to Nice. Unfortunately, the AF connection was impossible to make despite four of us running all the way. No-one met us at the gate to get us to our flight. No-one knew where the connector flight left from although I had found that information by myself. We were told by a steward on the plane that you could walk to the next flight. You cannot - you have to take a train, clear border control then security again. We were told this would all take place in Nice - wrong again.  The next flight to Nice was joyfully cancelled - no reason given. The third flight was one hour late so in all we spent seven hours in a sweltering CDG trying to make a one hour journey to Nice,  after a nine-hour flight from Vancouver. Our daughter was exhausted after the flight and felt faint. We called the first aid medics in CDG who were great.  The only response we got from Air France was when I took to Twitter to express my frustration. The flights themselves were ok - nothing more - but when basic standards of transportation aren't met it makes any other rating irrelevant. ","","FamilyLeisure","Economy","YVR to NCE via CDG","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Wilson","United Kingdom","2015-07-13","BHX-ORD-CDG 27th June. No major concerns or upsets but certainly much room for improvement. The online check-in was very straightforward (I appreciated the e-mail confirming that check in had opened) and there were no issues there. The outward leg from BHX to CDG was fine, didn't expect to be served a snack but the croissant was practically inedible and thrown straight in the bin. The organisation at CDG was lacking. There was a delay of 45 minutes on the ground with no explanation from the staff, then the gate of departure was changed to a gate that was already boarding a separate flight to Dubai, with the new gate's screen not being updated to reflect this. This caused a large rush of people and a lot of anger and confusion, and although the staff did make an announcement confirming the Chicago-bound passengers were to board first, this didn't feel like enough as a lot of people remained confused and unsure of what was happening. We were then delayed for a further hour on the tarmac, although we were kept updated by the captain regarding this. Seats were okay, food was okay, a good selection of entertainment but the quality of the screens is poor and the sets only designed for the headsets handed out so sound quality was abysmal on normal headphones. There's a good selection of drinks (including complementary alcohol) and the flight staff were friendly and attentive. Not the best trans-atlantic flight I've ever had, but far from the worst. Return flight (BOS-CDG-BHX) was also Air France but was code shared with Delta and Flybe, so will be reviewing separately.","","Couple Leisure","Economy","BHX to ORD via CDG","6.0","3.0","4.0","4.0","2.0","3.0","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","C Nieves","Spain","2014-08-28","I took this flight from Madrid to Cancun. I was surprised in the first flight when I was awarded an upgrade so the experience in Business Class was far more satisfactory than in the Economy Cabin. Economy Cabin space is pretty fair no individual entertainment and very fair quality and variety of food served. Thankfully the return flight was during the night and I was tired so I could sleep. I would suggest people to think twice prior to buying a long-haul flight in economy class.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Enrique Simeone","Belgium","2014-08-22","MAD-BRU-MXP-MAD - C Class. Pleasantly surprised with this airline. All 3 legs were good. Check-in plus on board services. Hopefully they will keep it up. A little harsh on the language skills but not that much of a problem. They tend to overbook. Quite a breeze to fly them. All in all ok.","","","Business Class","","4.0","3.0","2.0","3.0","2.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","N Pyne","United Kingdom","2014-08-15","I flew Gatwick to Madrid and then to Lima - out on 23 July return 12 August. Outbound UX 75 was two hours late leaving Madrid so departed 02.00. For a 12 hour flight there were no individual screens for film viewing but service was OK seats very close and I'm only 5 and a half feet tall. Return UX 76 timing was good food just about OK seating better it seemed to me. Service though - the steward on our economy section was unfriendly curtly told me I would have to pay 1 euro for a second plastic cup of wine. Coffee for 'breakfast' was almost cold and he served about 2cm of it into the paper cup. Unpleasant. The toilets were not checked and ran completely out of paper supplies so I had to go and ask. The female attendants seemed to be more courteous than the male. Surely checking of toilets should be part of their flight routine. Baggage arrived correctly.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Rhodes","Canada","2014-05-04","I originally booked a regular Air Canada return flight between Vancouver (YVR) and Los Angeles (LAX). While the flight to LAX was all that I expect from Air Canada (including meal-for-purchase and in-seat movies) unbeknownst to me the return portion of the trip was changed to an Air Canada Rouge flight - meaning no meal-for-purchase no in-seat movies not even any orderly boarding of the aircraft plus the flight was an hour late to boot). I did not pay for an AC Rouge flight and certainly wasn't prepared for absolutely zero amenities on the flight. I have been a loyal Air Canada customer for decades but will never book or fly on Air Canada Rouge again. Clearly though booking what I thought was a regular AC flight didn't mean anything as the flight was changed with no notice to me or any other options. Shame on Air Canada for doing this to customers!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Peoples","Canada","2014-05-04","Flew to Florida on flight AC1860 May 2/14 at 6.30am return on 7th. I'll take the friendly service of this non- union staff any day of the week over that of the staff from its parent company. Onboard entertainment using your own device is a brilliant way to keep costs down. I'll forego a few first world luxuries over being treated like a third class citizen. The cheery Rouge uniforms matches that of their customer service. I'm excited to have an option under Aeroplan outside of AC.","","","Economy","","9.0","3.0","5.0","3.0","3.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B Carter","Canada","2014-05-03","YVR-LAX. Probably the most uncomfortable and worst seats on any airline. I am average build and height and I could barely fit in my seat. On-flight entertainment was not functioning. No real price savings. Thankfully there are other carriers that service LAX from YVR.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Stacie Humphrey","United States","2015-07-12","I booked my tickets for myself and my husband in August 2014 for a trip in June 2015. We always get to the AF check-in counter at Dulles International and discover that despite having booked our seats together, despite having the same last name, despite paying for the tickets with the same credit card, and despite paying full price we are not seated together. And I had called 3 times to confirm that had reserved seats together. Our record was separated and we were seated apart. By good fortune, the woman who had the seat that I was supposed to have was right behind me at the airport. She had booked her ticket 5 months after I did, through a travel agent. Further conversation revealed that she had AF Flying Blue status, although she's a US citizen. It appears from our chat, that AF allows its own customers to reserve seats in business class up to a few hours before departure and thus bump passengers like me and my husband, paying passengers, at will. This leaves the check-in staff at Dulles to flounder for explantions as to why we are separated. In addition, when the check-in staff reassigns us, the computer system is never updated timely enough for the gate agent to recognise the new seats. Confusion at the gate. Embarrassment.","","Couple Leisure","Business Class","IAD to CDG","1.0","4.0","3.0","3.0","","1.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Tony Sidwell","Bahamas","2015-07-09","Crew excellent – administration incompetent. We flew business class Hong Kong to Paris CDG, and contrary to the reviews the crew were excellent, they were happy, congenial, efficient and attentive. The food was also excellent. However the main reason we chose Air France was because of their new seats in business class. To be certain we phoned the Air France office before booking the flights and after 14 minutes double checking the Air France administrator assured us the seats on that flight were the new ones – wrong, they were NOT. The old seats were uncomfortable, noisy, and out of date. We wasted our money.  Air France don’t even know what seats they have in their aircraft, think twice before you fly.","","Couple Leisure","Business Class","Hong Kong to Paris","1.0","1.0","5.0","4.0","4.0","2.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Andrew Barnes","United Kingdom","2015-07-09","Recently flew Birmingham to Paris CDG. It is only a short flight which was good considering how uncomfortable the seats were. The seat was far too narrow. I'm not a particularly large guy, but this seat was way too narrow. We were served a sandwich and drink during the flight. The sandwich was revolting and served on bread. Ordinarily I like Air France but this service was poor.","A320","Business","Economy","Birmingham to Paris CDG","4.0","1.0","4.0","1.0","","4.0","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","H Freedman","Spain","2014-08-13","Business Class Rome-Buenos Aires with a stopover in Madrid. Business class is almost an unmitigated disaster. They have zero interest in serving Business class customers. Rome check in - They have a Sky Priority counter for Business but no agent at that counter. Rome-Madrid - On this first leg I was booked in economy because Business was full. I was told to check at the gate and if something comes up in Business they will of course switch me as I had a full fare Business ticket. I checked upon boarding and they did have a free seat but without any explanation said they told me could not switch me. Could not give me reason. One of the bathrooms was out of order so 1 bathroom for 200 passengers in Economy. Rome Boarding - Only 1 person to check through the 200+ passengers. Madrid-Buenos Aires in Business - Antiquated seats and IFE (probably from the 1990’s). Seat recline but with feet hanging down so uncomfortable to sleep. Food quality and service was ok onboard. Only non negative comment I have. Overall they charge normal business class fares but offer very little in return. Will never fly them again and suggest Business travelers to avoid them at all costs. Arrival and departure at their base airport Madrid - Amazingly they use buses so I presume they don't pay the fee to use the bridges. Very uncomfortable.","","","Business Class","","2.0","2.0","4.0","3.0","2.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Leech Harry","United States","2014-08-11","Inflight service was extremely poor and for a long haul flight between Madrid and Miami inflight entertainment was virtually non existent. The seats uncomfortable with little padding left in them.","","","Economy","","","2.0","2.0","2.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Ricky Garcia","United States","2014-07-29","It was a terrible experience flew from Miami to Punta Cana Dominican Republic on 7/18/14. Poor attention in the airport on board bad attitude poor service overall. I do not recommend flying Air Europa at any price.","","","Economy","","","2.0","1.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Robert Genereux","Canada","2014-05-03","Super Elite traveller purchased a business class ticket from Montreal to Cancun back in October 2013 (for an April 2014 trip). In March 2014 this flight became a rouge route - and this is not what I purchased originally. Rouge seats service IFE are not the same. You could not entertain a conversation with the staff in French. Wifi did not work at all so no IFE.","","","Premium Economy","","1.0","1.0","1.0","4.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jeanette Costa","Canada","2014-05-01","Air Canada has really missed the mark with Rouge. I understand this is supposed to be a leisure low cost alternative for Canadian going to southern destinations or Europe however I have found the fare is generally the same as full service Air Canada with all the benefits stripped away. The Entertainment system rarely works and the movie selection is very old/out dated. The legroom in rows 20 and back is very limited and if the person in front of you reclines you can barely open your tray. The food and beverage service is exactly the same Air Canada free drinks food for purchase.","","","Economy","","6.0","1.0","5.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Kruger","Canada","2014-05-01","April 28 YYZ-NAS. I booked Rouge Premium. We boarded fairly quickly and efficiently were offered juice and water while still at the gate newspapers as well pushed-back and took off on time. FAs were friendly perky and a bit informal and their service throughout the flight was courteous and efficient. Food and drinks were exactly the same as Air Canada mainline Business. The big downside of Rouge are the seats I'm 6ft 3 and weigh 220lbs. I had just enough legroom so my knees did not bang into the seat in front of me and I was able to cross my legs no problem. There is definitely less legroom between the Rouge Business seats and the Air Canada Business seats. The seats are pitiful on the recline only 3 inches and is pretty useless. The seats on Rouge are called ""New Slimline Seats"" and they definitely are slimline especially on the cushion aspect as well as much narrower since they have jammed 3 seats across into the same space that used to have 2 across. There is absolutely no lumbar support so lower backpain is the reward after a couple of hours. 2 other aspects about the seats the actual length front to back of the seat is less than normal so no support for the upper thighs which can be problematic for some. No inflight TV screen on the seatbacks just the foldaway meal table a-la 1970s aircraft seats along with a couple of pockets. My Rouge flight was only half-full so as I said service and food were up to Air Canada mainline standards in Business class but the Rouge business class seats comfort and space are a definite step down. I paid the same airfare for less legroom less comfortable smaller seat and less space as I paid 4 months ago for a standard business class seat and space on the same route with regular Air Canada. I will only fly Rouge on flights of less than 3 hours and only if I can get a seat in the Rouge ""business"" class and only if their are no other airline choices.","","","Premium Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Powell","United States","2015-07-08","Everything was fine. The flight attendants were friendly and helpful. I had a vegetarian meal and they served me first, which was nice. The food was okay, but not great. The seats were comfortable.","A320","Couple Leisure","Economy","Paris to Athens","8.0","4.0","5.0","4.0","","4.0","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Cindy Pandini","Canada","2015-07-06","I spent almost $1K more than the economy fare to upgrade my mother and myself to premium economy. Big mistake. Seats were very uncomfortable. Seat arms could not be raised and lowered, so even though we had four seats in the row, we could not truly get comfortable. Food was awful. Service was much improved from a previous flight on Air France. Flew economy on the way home and actually found it more comfortable as we had a row of three seats to ourselves. Seat arms could be raised. That being said, the seats were narrow and very hard. Clearly an extra row as added to up the body count. Service was very good. Food was better, perhaps because it was prepared in Paris and not Vancouver.","","FamilyLeisure","Premium Economy","Vancouver to Bologna via Paris","4.0","1.0","4.0","3.0","2.0","2.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Davide Greco","Italy","2015-06-29","Short 2-day visit to Paris to attend Le Bourget Air Show. I bought my ticket 1 month in advance with the new ""mini"" tariff which gives you no Sky Team miles and no possibility to check your baggage but is a good saving since the total cost of my trip was comparable to a low cost carrier at the end. It has been a while since my last time with AF and I am fully satisfied with this short hop: very professional and smiling crew, nice and clean plane and on-time departures/arrivals. Will surely fly again for European destinations while for long haul flights I still have other preferences.","A321","Solo Leisure","Economy","LIN to CDG","8.0","3.0","4.0","2.0","","3.0","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Esther Terry","Argentina","2014-07-10","This June was the first time I travelled with Air Europa from Buenos Aires to London and back. On The outward journey I was allowed and paid for extra baggage but on return this was not allowed not even if it had been a few kilos! However a couple travelling with a little boy were allowed to take 6 large suitcases (paying of course for the extra 3) is this fair? How can this be? Why wasn't I told that I could take it but not bring it back? What is the reason for such a ridiculous rule? The flight from Madrid to Buenos Aires had at least 25 empty seats two of which were next to me. In spite of the kind and friendly cabin crew this ruined my holiday. The economy of flying with this airline is no longer an attraction to me and I will not be considering flying with you again or recommending others to do so.","","","Economy","","2.0","4.0","5.0","3.0","4.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","K Pugi","Venezuela","2014-07-10","Caracas-Madrid-Amsterdam round trip. Four flights scheduled with this airline one of them with KLM in the Sky Team Alliance which was the only one that departed on time. Caracas-Madrid flight left 2 hours late this made me miss my connection to Amsterdam and with direct train to final destination. Returning from Amsterdam to Madrid flight left with 1 hour late. Connection from Madrid to Caracas 3 hours late There was no compensation or lunch. All passengers in transit to other cities in Venezuela missed their connections. The meals were scarce badly prepared and presented. No staff support to passengers related with the consequences of their tardiness.","","","Economy","","2.0","3.0","4.0","1.0","3.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","V Cetrulo","Spain","2014-07-08","Madrid to JFK. I fly Madrid - New York at least 4 times a year and this was the worst flight experience I have had. I was surrounded by a group of about 20 middle school students. They were all standing sitting on each other's laps kneeling on their seats and yelling across the aisles. Obviously this was not the fault of Air Europa but I have never been on a flight where passengers were allowed to be out of their seats like that for the entire flight. I asked the flight attendant if she could say something to them and she responded that she couldn't really do anything. She murmured something about finding me another seat and never returned. I later found out the flight was not full and my seat could have easily been changed. My seat wasn't aligned properly so I had to place my feet on either side of the seat in front of me which was uncomfortable. The seats didn't have individual TVs which isn't such a big deal. Unfortunately the American-made inflight movie was only available dubbed in Spanish. I asked the flight attendant which channel was the English channel because I could not find it after scrolling through all of the options. She vaguely muttered that it should be available and said she would go ask and once again didn't return. This flight cost me about the same as most others I have taken on this route but the customer service was abysmal. Equally expensive flight for worse experience. I will be avoiding Air Europa in the future.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Morton","Canada","2014-05-01","Las Vegas to Calgary April 29th. If our experience on a Rouge flight is any indication this Air Canada endeavour is a huge bust. We fly Air Canada a lot and this was without question the most uncomfortable flight we have had. We arrived at the airport to discover our full fare booking (made 3 months prior) had been changed to a low cost” Rouge flight. The 319 plane was cramped with uncomfortable seats absolutely no leg room and no ventilation. Average height people found their knees jammed into the seat ahead of them and it was impossible to bend over to place or retrieve items from under the seat. Heaven help you if the person in front of you reclined their seat even the small degree they move. No entertainment (unless you wanted to rent a tablet) and no power to the seats if you wanted to use your own just topped the cake. Air Canada has gone too far trying to cram as many people as possible into a plane. We could not wait to get off this flight and will never fly Rouge again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Anne Squires","Canada","2014-04-29","Tampa to Toronto on Apr 27th. Terrible describes it in one word. Seats are terrible and morale with travellers is contagious I am super elite now for a number of years and feel married to Air Canada. I travel YYT to TPA at least 10 times a year and I really don't like WestJet. However WestJet is superior to this. Business class is a joke and prices are Air Canada regular not discounted like the service. I am sorry but they have lost my vote.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","G Hyslop","Canada","2014-04-29","Flight was from LAS to YYZ in April 2014. This was probably my worst experience with Air Canada. Cramped and uncomfortable seats little to no ventilation an aircraft that was probably 20 years past its prime and flight attendants that seemed like they just wandered in off the street and were given uniforms. I feel very fortunate that we didn't have to find out how the flight attendants would have responded to an emergency situation. As with others the flight was changed after booking but at the same fare. Just a terrible overall experience and I couldn't wait for it to be over. I have flown with Air Canada as much as possible for over 25 years - this was truly the worst and I will simply refuse to fly with Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Derek Stapleton","Canada","2014-04-28","Rouge flight from Tampa to Toronto on 27 April 2014. I am a frequent flyer Elite 50K and most to and from that destination. First experience with Rouge! Best word to describe my experience ""horrible"". Without a doubt the most uncomfortable flight in a full-sized aircraft ever. 6' 11/2"" (there are taller) my tailbone pressed against back of seat and knees wedged against seat ahead. Could not move for almost 3 hrs. And I mean I could not move. As I recall even WestJet has more space. Will be seeking out other means to get to FL. The bottom line is important but this tactic will in the end loose them their most frequent customers. Do they care?","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Siauw","Indonesia","2015-06-25","A320 short haul London to Paris. Professional cabin attendant, attentive as well. Flight smooth. Free alcohol even for flights less than 1 hour. Excellent, overall satisfied.","A320","Solo Leisure","Economy","LHR to CDG","8.0","4.0","5.0","3.0","1.0","4.0","1.0","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Linda Odum","United States","2015-06-25","Just days before my departure, Air France changed 3 of the 4 legs of my flight. The result was missed connections, forced stay in Charles de Gaulle airport for 10 hours, extra night in a hotel, and a day late arriving home. Instead of pushing everyone onto a later flight thus ensuring missed connections, why not push everyone to an earlier flight to secure the connections? The food and service dos not make up for the inconvenience. Never again Air France.","","Couple Leisure","Business Class","Washington to Athens via CDG","1.0","4.0","4.0","4.0","3.0","1.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Colm Spencer","Ireland","2015-06-22","Flight from Dublin to CDG was on time and very comfortable. Nice snack with drinks served on this short flight. Air France lounge in CDG terminal 2E not good. Very small selection of food and limited selection of drinks. Lounge was very busy. Champagne served after boarding. Seats comfortable, only 14 seats in the business class cabin. Flight was almost 2 hours late due to one of the pilots being sick and waiting for a replacement one. Business class were the last to board the plane. Food selection not good, a lot of fish dishes. Earphones are permanently wired to your seat so they cannot be removed for cleaning. A lot of ear wax fell out of my earphones. Not nice! Seat was angled flat, not very comfortable while trying to sleep. Entertainment on the journey out was good but on my return, the aircraft was older so had smaller screens and less choice. Staff were friendly and attentive but everything else was a let down. Lounge in Havana was disgraceful. No food, only a few drinks in the fridge, lounge and toilets were filthy. I don't think I will fly this airline again.","Boeing 777-300","Couple Leisure","Business Class","Dublin to Havana via Paris CDG","3.0","3.0","4.0","2.0","3.0","2.0","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Kai Olesch","Germany","2014-07-06","MUC-SSA via Madrid Barajas: As it was the best option both time - and price-wise we booked Air Europa for our trip to the World Cup. Due to the ratings my expectations were low I even feared to not arrive in Brazil on time! Back in Germany I see this airline in a different light: the seats on the regional flight (Embraer 190) had sufficient leg-room on the overseas flight (A330) it was so comfortable that I slept like a baby. All four flights were 100% on time and last but not least the crew was friendlier than on the other two Spanish carrier I chose before. What I annoyed me a bit was that headphones were not provided free of charge.","","","Economy","","8.0","5.0","4.0","2.0","3.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","F Grodsinsky","United States","2014-06-16","We traveled on Jun 13th 2014 from MIA to BCN via MAD. First segment of trip was delayed 1.5 hrs. Reason: crew were not showing up to the flight allegedly because they were trapped at MIA security. Finally when they came 1 hr later they were ""strolling"" to the plane at a very slow pace and with a defiant attitude. No apologies whatsoever. Food service inefficient and poor almost inedible food. No blankets no pillows. They attempted to charge 1 Euro for a glass of coke not a can just a little typical airline glass. Once in MAD I have to say they made up the delay pretty well. Still we had a very tight connection with BCN. The plane stopped in the middle of the tarmac and a bus took us firstly to T1 to do immigration and then we had to walk back to the very same terminal where the plane left us originally. The walk back was no less than 1 mile. Once at D gates ready to board our flight to BCN we were informed the flight was delayed another 50 mins which turn out to be another 1.5 hrs total delay - so far 3 hours. Finally we got to BCN and went to pick up luggage another 1 hour or so for the luggage to come out. Extremely disorganized airline with a terrible service. Never again.","","","Economy","","","3.0","2.0","1.0","2.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","D Adams","United States","2014-06-09","I have flown Air Europa several times over the past few years to Santiago de Compestela La Coruna and Barcelona. The customer service is consistently below average. It is a typical low cost airlines with no free drinks or snacks. They are a member of Skyteam but they have never processed the miles with their partner on any of my flights without requiring numerous calls. Overall a below average experience.","","","Economy","","2.0","4.0","2.0","2.0","0.0","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Céline Clelia Renaud","Italy","2014-06-02","PUJ-MAD on May 20th 2014. The worst flight we have taken! A330 Aircraft tight without operative APU awful comfort bad food and crew very basic! Delayed without any assistance for 4 hours standing on the line at the check-in desks they made us pay a 30 dollar fee per person to go back to Europe.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","June Thurlow","Canada","2014-04-27","We booked with Air Canada in August 2013 for a return trip Toronto - Tampa. The return flight was changed to Rouge the day before we left. The seats are horribly close. 5 inches from knee to seat in front. Lack of food service. Took hours for the one attendant to get a drink of even water to us. I will never fly Air Canada again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Stelmacovich","Canada","2014-04-25","I have flown Rouge twice in the last two months on business. The airplanes were old and under-staffed. It took over 2 hours to get a refreshment. The App-based entertainment was pathetic - perhaps it works for those with smart devices (which 75% of people do not have) but try sitting with a laptop on your food tray in a seat that is far too close to the seat in front of you and you will not be impressed.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Fouad Habbouche","Canada","2014-04-24","AC1851 Toronto to Las Vegas April 17th. Wifi kept on cutting out and finally never worked. The service was very slow no one passing in the alleys. The flight attendant call button on all seats was non functional until I complained about it and then it was turned on 2.5 hrs into the flight. Bathrooms are dated and not very clean ran out of paper towels halfway through the flight and never replaced. Price is similar to Air Canada flights yet Air Canada Rouge is like a third world airline. I had to ask 3 times for decaf coffee over a period of 2 hours. Very poor customer service. It is unacceptable that on a long flight both the entertainment system and service are terrible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","I Dan","Germany","2015-06-20","Return flight very long. No possibilty to check in online so no possibilty to prebook the seats online. At the airport in Pointe à Pitre we flew to Fort de France with Air Antilles - from Pointe à Pitre we did not have the chance to print the Air France boarding tickets from a ticket machine as it is only possible from the departure airport, meaning from Fort de France. So once landing in Fort de France we got our flight ticket from the ground staff but they forgot our bus ticket as we had to change from airport once arrived in Paris. We asked it to the staff at the boarding who nicely gave it to us. Onboard we seated in the middle row in the middle seats - unfortunately not so comfortable, not much places for the legs and going out was quite an adventure (bags on the way and headphone wires annoying). I was freezing on flight as I was seatting in draft, even the blanket did not help! Fortunately the staff on board was very nice and helpful.  No unpleasant surprise. ","Boeing 747-400","Couple Leisure","Economy","Pointe à Pitre to Munich via Paris","5.0","2.0","5.0","5.0","3.0","3.0","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Dionysis Kefallinos","Germany","2015-06-19","The flight experience was good. The airplane was new, the food better than average and the flight attendants very friendly and helpful. But, unfortunately, I did the mistake of buying a combined air and rail ticket from Air France. From Strasbourg to Paris by TGV (operated by SNCF) and from Paris to my final destination by plane (and the same for the return). What a nightmare! AF did not inform me that I had to get a boarding pass for the train. And the boarding pass that they sent via email was not a valid boarding pass; I was supposed to get a new one from the airport, not only for the plane but also for the train. And the train staff were rude in asserting that I didn't have a either a boarding pass, or a train ticket. Showing them my perfectly valid rail and air ticket and the printed boarding pass AF sent, did not sway them. They made me pay a onboard TGV ticket at a price about 50% of my total ticket. Reaching SDG, I went straight to the AF ticket counter to protest. They were indifferent and declared that they could do nothing (I wonder what they are there for). They did not even have a complaint form. It was the worst airline experience of my life. Air France made everything very complicated, requiring many steps, which fortunately on the way back I knew and performed. ","A320-200","Business","Economy","Strasbourg to Athens via Paris","2.0","4.0","4.0","4.0","3.0","1.0","1.0","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Philippe Vittet","France","2015-06-18","Kindly welcome. Departure on time, arrival before schedule. Appreciated captain announcements, clear and sincere. Flight staff quick and nice. Food and beverage limited but of good quality. Flight quiet, landing smooth! Good experience.","A318","Solo Leisure","Economy","Paris CDG  to Lyon","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Harrington","United Arab Emirates","2014-05-25","BCN-LIM via MAD. If you pay budget prices expect a budget airline. Each of my four flights left pretty much on time (a one hour delay between Madrid and Lima on the outbound). The food on MAD-LIM was more than edible and plenty of drinks provided but I would advise bringing some of your own snacks on board. The airline doesn't provide entertainment options bar a shared screen showing a couple of movies in Spanish. Overall the experience was satisfactory and I have had less pleasant flights with bigger brand carriers.","","","Economy","","8.0","3.0","3.0","4.0","1.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Stephen Kadish","United States","2014-05-21","JFK-MAD and vice versa. I was hoping to get some sleep and if the seats weren't so tight that could have been possible. Oh well I guess I'm not fit to be sleeping on airplanes. It would have been nice to have an individual TV but not a big deal each seat had a radio with a few music channels and a movie was on the overhead screens. They gave you a nice little blanket and pillow which I would hope were clean. Dinner was a choice between chicken or pasta dish. In the morning they offered a turkey and cheese croissant sandwich and muffin hot and cold beverages. People complain about airline food  but I found it to be wonderful. The cabin crew took good care of you. I got up like 3 times to ask for more water and it was given to me with no issues. People classify Air Europa as a budget airline but I was very happy. They were accommodating at the airport checkin desk asking us if we had preference to what seat type we wanted.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Steve Holman","United Kingdom","2014-05-01","Just flew Air Europa to and from retro Havana. The experience was no way as bad as other reviews suggest. It was much like any other flight and better than some budget airlines. I didn't manage to watch any TV (personal seat back) as I couldn't figure it out but I could have asked I suppose - other people managed OK. The staff were friendly and offered drinks but I admit we avoided the food. On the way back I was even able to stretch out and sleep but we didn't have our own TV screens. (not a problem on a night flight). Catching your connection is stressful (We made it with minutes to spare) but that is Madrid airports fault as you have to queue and have your passport and hand luggage checked again (and they don't rush themselves). All in all not too bad but if you want to avoid any hassle and stress pay the extra and fly direct.","","","Economy","","6.0","4.0","3.0","0.0","2.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Donna LeBlanc","Canada","2014-04-23","They pack you in like cattle. Flight attendants allowed passengers in back rows to place their overhead luggage in the front overhead bins - where are these passengers in the front rows suppose to put their luggage? No entertainment - they rent you an ipad or whatever for $10 - money money money. And not even a cookie or titbit to go with the 'free' beverage. We will never fly Air Canada rouge again and perhaps not even Air Canada if it can be helped.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Doreen Pascoe","Canada","2014-04-23","On a recent flight from San Diego to Toronto I was not informed that I would be on Air Canada Rouge - which I consider a ""discount"" carrier after my experience. My flight was booked months ago on Air Canada so I was surprised of not only the change to Rouge but a time change also. Good thing I checked in advance as the flight left earlier. The first eyebrow raising experience was when the pre-flight announcement indicated that our flying time was more than the gate-to-gate time. I only had about 2"" from my knees to the seat back in front of me which made it impossible to access anything stowed under the seat in front of me. I was cold and I could see others were reaching for their jackets too to cover their laps and legs. I was surprised also at the lack of in-flight entertainment. I also felt the flight attendant's uniforms didn't look smart or professional. I would not choose to fly again on Air Canada Rouge & I am relating my experience to whomever will listen. I feel Air Canada has made a mistake in introducing these so-called cost-saving measures. I feel many customers will be lost to competitors.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Thomas","Canada","2014-04-23","Flew from NAS-YYZ on flight 1833 and I can honestly say that this was the most uncomfortable flight and most disappointing in-flight experience that I have seen. Sat down in my seat and could had to sit at an angle for the whole flight because my knees would not fit in the seat pitch (and I am only 5'10!). There is no screen and no power source on these flights but they provided entertainment through iPads. Fortunately I had the most up-to- date Air Canada app so I could access the entertainment free of charge. Seat were beyond uncomfortable and the head flight attendant was rude beyond belief. I found it funny that she had to read the ""scripted"" relaxed announcements. I am an Altitude 50K Aeroplan member and have literally flown thousands of flights and I have never been so disappointed with the in-flight experience I had with Air Canada rouge. To anybody who wants anything near a comfortable flight: do NOT book a AC rouge flight. Book Westjet or a US-based airline.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Sujich","Canada","2014-04-22","I flew from Montreal to Las Vegas in premium. Service was terrible and entertainment was even worse. If flight attendants make an announcement your Ipad freezes if the announcement is longer than 1 min you must restart the movie or show from the beginning. Very sad that Air Canada would attach their name to such poor service when people are so use to have great service on Air Canada.","","","Premium Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Tomi Soetjipto","Indonesia","2015-06-17","I last took Air France in September 2003 from London to Moscow via Paris and it was an uneventful 5-hour journey to say the least. Fast forward to June 10, 2015, I flew Air France (AF 254) from Singapore to Jakarta and it was a smooth and comfortable experience. We boarded early, cabin crew was courteous and friendly, the inflight entertainment was superb with so many choices of programs and extremely easy-to-use touch screen. The food (cold noodle salad with bread and chocolate cake) could be better though. Would definitely consider Air France for my next journey. Love the stylish safety video!","Boeing 777-300","Solo Leisure","Economy","Singapore to Jakarta","8.0","5.0","4.0","3.0","5.0","4.0","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Edwina Johnson","United Kingdom","2015-06-17","Husband and myself, both seasoned travellers now in our seventies. First time on Air France. From check-in at Heathrow through to Havana we found staff disinterested, dismissive and often just plain rude. When we fly for leisure we like to relax with a few drinks. My husband likes a beer or two and I like a nice gin and tonic or vodka and tonic. On a 10hr flight we were offered one drink with our meal. I was told there were no spirits on board and that beer was limited. After the initial drinks service (nearly an hour after take off) and the mediocre meal service (no choice of meal), we were not offered any other drinks. I found a member of the crew in one of the galleys much later and managed to het a beer for my husband and some water for myself. The return journey was as bad if not worse. And to add insult to injury our bags did not make the transit at CDG and we did not get them until the 15th because the company that Air France uses to deliver bags ""Does not work at weekends""!","","Couple Leisure","Economy","LHR to Havana via CDG","2.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jan Ackermann","Germany","2015-06-16","Being the first customers at check-in we were given the opportunity to upgrade to C for a nominal fee and Flying Blue miles which we happily did considering the very affordable surcharge. As on the inbound flight in Premium Economy, service and food were just superb. Our seats were in the middle section of a 2-3-2 row. As the aircraft was not fitted out with the most recent business class seats, the seats still were angled and would not get fully flat but were comfortable enough. One negative point: there was no screen to provide privacy in case you sit next to a stranger. After manageing to escape the labyrith of CDG we boarded the short flight to Berlin where the economy service was just basic. We were very impressed by AF's long-haul food and beverage service and staff attitude which have made AF one of our preferred airlines for future travels.","B777-200","Couple Leisure","Premium Economy","YVR to TXL via CDG","9.0","4.0","5.0","5.0","4.0","5.0","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Carla Doria Medina","Bolivia","2014-04-23","They sell you flights with connections but if they delay one of the trips they don't take any responsibility for helping you reach the next connection. We used this airline to go from Santa Cruz Bolivia to London Gatwick via Madrid. We had an emergency landing but we were told that in Madrid we would receive help to reach our next connection. When we arrived in Madrid the staff of Air Europa knew nothing so ended up running to reach the next gate and arriving there only to receive a ""Gate closed"" sign. If they were responsible for the delay they could have communicated with the gate to make them wait for us. We had to wait almost 8 hours in the airport with no food vouchers or anything. To make things worse on the way back the flight from Gatwick was delayed as well when we reached Madrid nobody helped us the security gate was closed and there was nobody from the airline who could help us - we did reach our trip eventually.","","","Economy","","","2.0","1.0","3.0","3.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Clark","United Kingdom","2014-04-22","Our flight from Santiago to Gatwick via Buenos Aires and Madrid was rescheduled to give us nearly 10 hours in transit in Madrid instead of about 3. True we were offered a refund but that late on it would have been prohibitively expensive to book a different flight. What was really bad was that we weren't offered a meal voucher or even a drink for the long wait and when we contacted the airline's customer service to complain of the poor service we didn't get the courtesy of a reply. We would never use this airline again.","","","Economy","","","3.0","4.0","3.0","0.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Ana Sanchez","United Kingdom","2014-04-22","London-Madrid. I reached Gatwick airport very early since it was the first time travelling with my 6 month baby daughter. When we got there there was already a little queue which was really slow. Once we got to the check-in desk I was told my baby does not have a boarding pass so they needed to run further checks. We had to wait about an hour. Finally when almost all passengers were on their way to the gate this guy came telling me that there is no problem and we can go. It was quite a distance to the gate so had to run with my baby. They forgot to put the sticker on the pushchair so I had to demand one in the gate. I have to return tomorrow then I am not coming back to this company anymore!","","","Economy","","","3.0","1.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Cook","Canada","2014-04-22","Terrible experience seats are very small and crammed in. Pretty much same as Sunwing layout but seats are more uncomfortable. No TV screens you have to bring your own iPad apparently to access movies (and sit it on your lap or table tray - did not try this out but hear it did not work well). On way back to Toronto from Orlando (flight 1863 Sunday April 20th) there was a 10 hour flight delay due to mechanical problems. So instead of arriving home at 1pm we got home at midnight. I can understand weather delays or other emergency delays but this was ridiculous. The part they were missing was originally ""a small thing that should be fixed in 30 mins"" then that turned into another hour then another 2 hours then another 7 hours. I'm sure they knew at the start it would be a 10 hr delay - and had we been told we could have left airport and spent day at Universal Studios with our friends instead of hanging around airport. My hunch is that given the planes are older the delays are not unusual. One good thing: The staff were friendly. Overall the flights are way too expensive given the service provided and uncomfortable seats.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Paul","Canada","2014-04-21","Rouge Flight from SJD-YYZ in Rouge plus no J offered. Terrible inflight service. The crew did one service up the aisle selling meals and then disappeared for the rest of the 5 hour flight. They closed the curtains to the front galley for the whole flight which made it awkward to use the front washroom. They were visibly annoyed when they had to respond to passengers call button. Entertainment system did not work for half the flight. I will fly another airline which has real first class seating instead of Rouge anywhere. I am an SE / MM and this leaves me with less ties to the mainline carrier.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","B White","Canada","2014-04-21","Flew ""Rouge"" from Barbados April 18th absolutely worst flight we have had. We usually fly Air Canada but we will never fly Rouge again-you are cramped in like sardines no entertainment system - unless you bring your own laptop/tablet - word to Air Canada - this is not acceptable.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N Jenkins","Canada","2014-04-21","We have returned from a holiday in Barbados. We flew comfortably to Barbados as usual on Air Canada. To our surprise we were flown home on Rouge. It is a very uncomfortable plane for this long flight. Cramped seats which are very uncomfortable. There is a ten dollar fee for the IPad entertainment system. The plane and service was chintzy at best. Service staff tried to be cool. We are dedicated Air Canada travellers and this was not up to the standard we have come to expect.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jan Ackermann","Germany","2015-06-16","We were very satisfied with AF's premium economy (note: this review is for AF's old Premium Economy, not for the new one which is currently installed). After the no-frills flight from TXL to CDG and a stop-over stay in Paris, we boarded the B777 through the SkyPriority gate (which we also were able to use at check-in and security) and found the seats to be quite good: fixed shell (very rare in Premium Economy) and ample legroom, Sennheiser noise cancelling headphones, a decent IFE screensufficient storage space. As others mentioned before, there is no real decline and the seat cushions were worn out which led us to use the cushions handed out to make sitting a little bit more comfortable. Good quality amenity kits were handed out. Food and drinks: after champagne for aperitif, designated Premium Economy menu cards were handed out. We were served the main cabin economy lunch, but on a different tray. The food was among the best we have had in economy both quality and quantity wise. It was accompanied by wine which was presented restaurant style in a real glass. Digestifs were followed by a cornet filled with sweets. Before landing, a yummy pizza pocket was served. Fight attendants were always approachable, friendly and courteous. We would book AF's premium economy again whenever possible, especially because of the fixed shell seat and great food.","B777-200","Couple Leisure","","TXL to YVR via CDG","9.0","3.0","5.0","5.0","4.0","5.0","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Joel Costi","France","2015-06-16","Flew on AF6 on June 11, return AF7 June 14. On the way to New York, flight delayed 2 hrs. The plane in fact left on time but before taking off, we went back to the gate for an engine problem. We stayed in the plane with very low explanations. Flight was smooth, FA nice. Food ok, not great at all, and the sandwich before landing disgusting. Good video choice. Upon arrival in JFK we had to wait 30 mn before disembarking. Return flight AF7. Easy check in, boarding was postponed 30 min apparently because the cabin was not ready yet. After thirty min we were told that it was a technical problem, and again an engine problem. We board with two hours delay and as we wee ready to go we were the 30th for take off, another hour delay so arrived 3 hrs after scheduled time. Food was very bad, breakfast impossible to eat and the cabin was very cold. Never again in coach on the A380.","A380","Solo Leisure","Economy","CDG to JFK","4.0","2.0","3.0","2.0","4.0","3.0","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Norman Nouskajian","United States","2015-06-16","My wife and I were on AF72 yesterday from Paris to LAX and we were in Business Class.  We noticed a large downgrade in service from a similar flight we had about 4 years ago. What surprised us the most was the very average service in flight, such as not picking up meal plates, refilling our beverages and the like.  It also
seemed like we were supposed to take our trays back, go pick up our beverage at the cart and fend for ourselves. The meals were not much better.  The salmon I was served was well done and I still don't know what the ""side"" was. My observation is that we were not the only ones who raised their eyebrows to a fairly disappointing Business Class experience. True be told, it reminded us of what traveling in coach was 12 years ago. 
","","Couple Leisure","Business Class","Paris to LAX","3.0","3.0","2.0","2.0","3.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Sue Joseph","United Kingdom","2014-04-21","Travelled from Gatwick to Havana via Madrid. No delays. Checked in online both ways and managed to get 2 seats together an aisle and a window both ways. Take your own inflight entertainment as it is almost non existent a small screen hardly visible with Spanish movies. The food is almost in edible so we took our own. You can get water anytime by walking up to the cabin rooms. A cheap alternative to the Virgin flight which is almost impossible to obtain in the school holidays unless you book a year in advance. It is also about££300 more each! Boarding was much quicker and the 2x4x2 seating makes it quite pleasant as the only person you have to disturb is your partner.","","","Economy","","6.0","4.0","3.0","1.0","1.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","R Philips","Belgium","2014-03-31","BRU-MAD-BRU - first time I have used Air Europa and I was impressed. Nice Embraer 195 aircraft on this route (2x2) both flights on time professional crew (far better than Iberia) easy and clear online booking procedure including free bag seat selection/change free no charge if you don't print the boarding card yourself. Overall a good experience and no hesitation to use them again for short haul flights in Europe.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","A Freire","Spain","2014-03-28","I fly very often (1 round trip/month) VGO-MAD-ORY. I am very satisfied with the service offered. VGO-MAD always on quite new E195 with good legroom MAD-ORY with E195 or B737 in very good shape. On the first flights of the day you get free newspapers. Very good telephone customer service. I do not know about the quality of food as I never pay for it on the flight. I'd definitely recommend flying Air Europa in short-medium haul flights.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","S Rondeau","Canada","2014-04-19","Flew Ottawa-Toronto-Cancun-Toronto-Ottawa. All flights were late. On the way from Toronto to Cancun the boarding was late and we waited almost an hour on the tax way on the way back the flight was more than 2 hours late we lost the connection for Ottawa. They put us on standby for a flight 4 hours later without knowing if we could continue the same day. Finally it took us 19 hours to come back from Cancun to Ottawa and on top of it they sent one of our pieces of luggage to Newfoundland. We paid for seat reservations and did not get our seats. There was garbage from previous passengers on the floor. There was no wifi onboard and neither TV screens for such a long distance flight. Staff onboard were correct. Staff on the ground were very unpleasant and unhelpful. It will be our last trip with Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Hannah","Canada","2014-04-19","I took an Air Canada Rouge recently from San Diego to Toronto on an A319 and it was the most uncomfortable flight I have taken in years. The seats themselves are not comfortable. I am 6'3"" and I physically could not place my knees in front of me and spent the flight trying to avoid being kneecapped by the attendant's carts. The woman in the seat behind my wife had her knees embedded into the back of my wife's seat and she was a lot shorter than 6'. There is no entertainment system other than the wifi - not even audio. I had a Blackberry Playbook with me and my wife had a Google Nexus but neither one could log into the ""Air Canada App"". No wonder Blackberry is in trouble when the national carrier couldn't be bothered to make their app compatible. I will do what I have to to avoid future flights on Rouge. I booked on Air Canada and was not aware that they placed me on a Rouge flight.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Dionne Dany","Canada","2014-04-19","AC Rouge to Las Vegas. Horrible experience: no leg room no entertainment system except if using own entertainment device (mobile tablet or laptop). However the seats are lacking any power outlet and have no USB ports preventing charging. There is no way to make a laptop last the whole flight. Moreover mobile and laptop requires to have previously installed the Air Canada Rouge app which of course was not installed on my own devices.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","E Lars","Denmark","2012-09-09","Me and my wife flew up from Copenhagen to Kangerlussuaq and back again. The food was perfect. The seats where okay but you couldn't lower it to a bed. There was no AVOD system but the pre selected movies were great directly from the cinema.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","Alain Takahashi","","2009-09-07","I flew to Kangerlussuaq (A330) a couple days later to Nuuk (Dash7) then Ilulissat- Kangerlussuaq-Copenhagen (Dash7 + A330). The flights were pleasant on time and meals onboard were delicious Greenlandic products (fish shrimp). Considering Air Greenland has more or less a monopoly on travel to/in Greenland the service was excellent. On the Kangerlussuaq-Nuuk leg we turned back 3 minutes before landing in Nuuk due to sudden fog upon landing in Kangerlussuaq we were given lunch vouchers worth 100 DKK and clear information on when we could attempt to fly again. Visitors must keep in mind that weather is very erratic and unpredicatable in Greenland so you need to factor possible delays not under the control of the airline. The safety card in the seat pocket had interesting information on how to use the seat upholstery to keep your feet warm in case of an emergency landing in arctic weather most unusual !","","","","","4.0","","","","","","","","0"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","Philip Schmidt","","2008-11-23","Copenhagen - Sønderstrømfjord - Asiaat and return. Airbus A330-200 very comfortable. Everyone on economy had their own 7"" LCD Screen variety of film rather poor. The food was excellent! The DASH7 to Asiaat was rather cramped and noisy and we only got two cookies and a glass of juice / Coffee. But what can you expect for a 45 min flight?","","","","","4.0","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","Anthony Browne","United States","2015-06-13","I recently traveled with Air France from Miami to Paris and Paris to Miami on a Boeing 777-300ER. I purchased the tickets 4 months ahead of time and upgraded for more legroom. On both flights Air France change our seating and I was not able to get a refund for the upgrade. In addition I had order seats so that I could actually sit next to my wife. It would have been nice to sit next to her for the 9 hour flight. Just because you pick the seating and pay for it does not mean you actually get what you pay for. Beware. I have traveled several times to Paris and this was my first and last time using Air France. There are better options and I will be going back to the other airline that I have used in the past","Boeing 777-300ER","Couple Leisure","Economy","Miami to Paris via Direct","1.0","1.0","4.0","2.0","4.0","3.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Taylor Hugues ","France","2015-06-13","Paris - Singapore with the new First Class Cabin. In Paris, wonderful ground service (escort, lounge to die for, escort to the plane), but it is something different on board. The new suites are beautiful but many details are boring (curtain, lighting, no aircon behind the curtain). The plane was 3 hours delayed. The crew in First Class were not trained and qualifed for First. Staff did their best and were friendly but service was more J than F. Due to late departure, they had a problem with catering, many items for the dinner were missing. The food we had was superb, however too many things were missing. Desserts were frozen: impossible to eat. Ground service in Singapore was more than perfect. Air France La Première is wonderful on the ground but in the plane. Very disappointing, especially if you listen their marketing.","773ER","Business","First Class","CDG to SIN","3.0","4.0","3.0","2.0","3.0","5.0","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","D Romain","Belgium","2014-03-27","Flew from BRU to BUE via MAD and was quite satisfied. Pretty cheap tickets but found the flight enjoyable. Seats are comfy with good recline legroom ok and flight entertainment is good many movies. Quality of the food should be reviewed.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Nicholas Powell","Thailand","2014-03-11","Flew LGW-MAD-CSS and back several times and - given the circumstances - AE did their best to get me from A to B. They allowed extra baggage (inexpensive rates paid prior) on top of a generous promotional allowance they provided overnight accommodation in Madrid when then London leg got cancelled and later re-booked fine Spanish wine (though this gets curtailed). True not the best food but it matches the price the worst uniforms in the world and their (lack of) sleeping arrangements (very 80s) only support this. I imagine the poor service is due to a lack of feeling international.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","C Fernandez","United Kingdom","2014-03-04","Sao Paulo - Madrid early January. Late night flight was delayed by almost one hour because of how chaotic that airport can get at night with so many long haul flights leaving at the same time. When on board only very cheap orange juice was offered as a drink. Staff were pretty careless in general I would even say the male attendants looked slightly scruffy. Before take off they were just giggling and eating at the front of the plane. Meal service was rushed and not even menus were handled in stead chicken or pasta were offered. IFE was slow difficult to understand and very poor in general. What really shocked me about this flight is when I woke up after sleeping a few hours is finding half of the crew sleeping in the empty business class seats! I've always seen a few reserved ones for the pilots but I never expected seen so many! On the other hand very comfortable seat and I managed to arrive to Madrid all fresh but the quality of the inflight service was bad possibly the worst crew I've ever had.","","","Business Class","","3.0","4.0","2.0","1.0","1.0","","","0.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","C Devai","Canada","2014-04-17","AC Rouge 0818 to Puerto Vallarta Mexico and back with 0819 both flights simply horrible. No leg room bare bones no frills nothing. Very unsympathetic staff. Overall a very uncomfortable flight. I booked one year ago and it was an AC flight and was downgraded to Rouge. As a senior with artificial limbs I was extremely restricted soft seats no pillows or any options unless one paid an additional prohibitive sum of close to $1000 for a ""Premier Rouge"" seat. Although I am an Aerogold member I will no longer by loyal to Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Anthony","Canada","2014-04-15","First and last time flying Air Canada Rouge. YYZ to MCO with 3 kids and no movies. Did not want to fork over another $30 for something that is available with other carriers.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Hilary Borner","Canada","2014-04-14","Just flew YYZ to SJO - my first flight with rouge. Seats are horrible no leg room very uncomfortable flight. Inexperienced staff did not help. Didn't have an ipad to watch the entertainment but they announced that they were having problems with it and were working on it. This was almost a 5 hour flight - seats are way too uncomfortable. Possible fuel leak delayed us out - sat on the plane for nearly an hour before we left. Wouldn't you think they would check for a fuel leak before loading us all on?","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","J Jeppesen","","2007-10-18","I used Air Greenland on a trip from Copenhagen to Kangerlussuaq on to Aasiaat Ummanaq Ilulissat then back to Kangerlussuaq and Copenhagen. The flights from Copenhagen to Kangerlussuaq and return were on modern A330s. I flew business class which was excellent for an average flight time of 4.5 hours. The transatlantic flights were smooth crew efficient and friendly seats comfortable and equipped with video monitors and the aircraft clean. Domestic flights were flown on Dash 7 rather old but clean and a reliable aircraft. All flights on time. On the downside any flight that has an intermediate stopover requires one to deplane and wait in the boarding lounge. At markedly cold temperatures walking on the tarmac to the terminal is not necessarily the most enjoyable experience. Overall though this is a very good airline and I do not hesitate recommending them.","","","","","","","","","","","","","0"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","John Brenner","","2007-05-10","I used Air Greenland on a trip from Copenhagen to Kangerlussuaq on to Aasiaat Ummanaq Ilulissat then back to Kangerlussuaq and Copenhagen. The flights from Copenhagen to Kangerlussuaq and return were on modern A330s. I flew business class which was excellent for an average flight time of 4.5 hours. The transatlantic flights were smooth crew efficient and friendly seats comfortable and equipped with video monitors and the aircraft clean. Domestic flights were flown on Dash 7 rather old but clean and a reliable aircraft. All flights on time. On the downside any flight that has an intermediate stopover requires one to deplane and wait in the boarding lounge. At markedly cold temperatures walking on the tarmac to the terminal is not necessarily the most enjoyable experience. Overall though this is a very good airline and I do not hesitate recommending them.","","","","","","","","","","","","","0"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","Albert Algans","","2006-08-25","I used Air Greenland beginning of August 2006 from Copenhagen to Narsarsuaq together with a group of 30 spanish people for tourism. Our fly was delayed at first 24h due to ""weather conditions"" and then was re-scheduled 3 days after. This obviously affected our planned journey within Greenland. The information received from Air Greenland was poor and inconsistent; even though they admitted the cancellation was due to a failure in the aircraft they said this was beyond the control of Air Greenland. Who is supposed to take care of Air Greenland's aircrafts but them? At the end there was no compensation and 3 days lost. They do not even have a claiming form. This is an example of how a monopolistic business can reduce client's service.","","","","","","","","","","","","","0"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","Jorg Mulhouse","","2004-11-18","Flew Air Greenland on a business trip from Copenhagen to Kangerlussuaq. The best part of the flight was getting to fly on that awesome red beauty of theirs. The service was good. Nothing spectacular. Friendly crew and there if you need something. The food was okay. I've had much better on other airlines (Air France Lufthansa SAS) but Air Greenland is the only airline that flies this route so I can't complain too much. The price of the flight was kind of expensive for a 4.5-5 hour flight (it cost around 800Euro) - but other than that left on time arrived 30 minutes early friendly crew onboard and on the ground and wonderful scenery on approach to Sondre Stromfjord. Overall good experience. Will definitely fly with them again.","","","","","","","","","","","","","0"
"air-greenland","/airline-reviews/air-greenland","Air Greenland customer review","John Hendle","","2002-09-22","I used Greenlandair (now Air Greenland) on the Kangerlussuaq to Copenhagen route twice. The flight was nice and on time. The Boeing 757-200 (which will now be changed to an Airbus A330 model) was very clean. I've also taken SAS Scandinavian Airlines on this flight and Air Greenland had a more ""traditional"" feeling to it probably because it is Greenlandic. I will definitely use them again on this route.","","","","","","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","Ponda Dobbins","United States","2015-06-12","On 5/21/2015 I flew from Miami to Paris to Budapest. Seated in 6A/6B, last row in business class, last to be served, 1.5 hrs before a beverage was served. Many flight attendants, poor crew coordination. Great service on the Paris to Budapest leg, a truly professional F/A. Returned from Amsterdam to Paris, uneventful, other than the Captain gave incorrect local time upon announcement prior to landing. Last leg Paris-Miami on 6/5/2015. Seated again last row, seats 6F/6G, in the middle a configuration of three, so a middle seat with no privacy. Last to be served. Poor quality food. ","Boeing 777","Business","Business Class","Miami to Budapest via Paris","1.0","4.0","1.0","1.0","3.0","5.0","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Akram EL Dimerdash","Egypt","2015-06-12","IAD-CDG, 2nd June. CDG-CAI, 4th June. Check in at Dulles Airport was excellent and fast through sky priority, the Business class Lounge at Dulles was overcrowded  but I had my space any way. Boarding was on time , but we stayed at the Airplane almost an hour not moving as the pilot says it was because of the traffic, so we end up with a delay of 75 min. Lots of people lost their connection in CDG. The flight was excellent, service was great with excellent food and beverage. The Videos were the same as KLM in MAY, as I flew to IAD by KL. The second flight from CDG to CAI has almost the same delay, with the same traffic reason. Service, and food were excellent,
comfortable seats and good music. ","","Business","Business Class","IAD-CDG-CAI","9.0","5.0","5.0","5.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","David Preston","United Kingdom","2015-06-11","DEL-AMS-EDI. I haven't travelled with Air France for a while and was very disappointed with my experience on this flight. The food was truly awful for an eight hour journey. The first 'meal' consisted of a cereal bar, a small tub containing 3 pieces of fruit and a hot 'sandwich' which was revolting. The breakfast served before arrival in Paris was only a little better - a limp omelette with a couple of pieces of vegetable. The entertainment system kept freezing. I watched 2 movies but never saw the end of either them! Having spent the previous few weeks travelling on Asian carriers around Asia and India I was struck by how far European Airlines have fallen behind in customer service and in-flight catering. On the connecting service to Edinburgh I was offered a biscuit! On a flight of similar length in India I was offered a hot meal. To end on a positive note both flights were very punctual.","","Solo Leisure","Economy","DEL-AMS-EDI","3.0","2.0","3.0","1.0","2.0","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","D Gillett","United Kingdom","2014-03-04","The LGW-MAD-HAV was turned into a hellish ordeal from a truly terrible airline. I've flown with a great number of airlines - this is the worst. We paid over £750 pp person and were treated far worse than you would expect on an Easyjet/Ryanair flight. Old aircraft no in-flight entertainment to speak of woefully (and deliberately) unhelpful staff food was awful cramped seating.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Gamero","France","2014-02-24","ORY-MAD-BUE round trip. Nice staff cheap tickets but poor food and IFE on MAD-BUE. Inflight plan map already available on 90s for other airlines. Seats Ok but airplane needs to be revamped especially bathrooms. Hope new A330 will be better. ORY-MAD with an embraer and back with a new generation 737 800 definitely better.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Julie Baxter","United Kingdom","2014-02-19","LGW - Madrid - Havana and return. The short haul aircraft was suitable for the length of flight but the long haul was pretty primitive! Old looking plane some bleached flickering unviewable screens dotted about for those that speak Spanish! The food was completely inedible! I'm not overly picky when it comes to airline food but outgoing was a rubbery pesto pasta with a sickly synthetic mousse type thing for pudding and coming back was a burnt chewy dollop of ground beef with hard rice! There was a little cake square that looked nice but unfortunately was dry as a bone! There was a lot of food wastage. Even the fruit juices taste like the cheapest juice money can buy. Flying direct with Virgin is more than worth the couple of hundred pounds extra to be honest! The Madrid to Gatwick leg was delayed due to a broken down aircraft plus offloading luggage of some no-shows so all in all that was our first and last connecting flight! Some of the staff on some of the planes were friendly but some very sharp!","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Lisa Power","Canada","2014-04-14","My family and I flew to Orlando from Toronto (AC 1862) on April 13. These flights are no cheaper than the regular Air Canada flights to Orlando (we usually go there twice a year) and to put up with the no leg room (I am a small female (5'4 and 120 pds) no service and a terrible entertainment system I would need these flights to cost $100 a ticket to put up with such a horrible flight. My husband (who is a super elite member) said that he will never take an Air Canada Rouge flight again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jan Glaser","United States","2014-04-14","Horrible. Paid for business class from Toronto to Las Vegas on April 13 2014 - no leg room / awful food / no wi-fi.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","DeGrandis Barry","Canada","2014-04-13","Flew non stop Rouge Flt. 1880 Jan 16 Toronto-Sarasota and return on Rouge Flt 1881 Apr. 5. Both flights were conducted in an efficient and professional manner. The new Rouge outfits worn by the youthful and polite flight attendants were jaunty and fun. Cafe service was good. The Economy seats were comfortable. The pitch at 29"" is close but not something to obsess about. Hey the Rouge seat is wider at 18"" than an Air Transat Economy seat at 16.5"" I did not rent or bring an iPad on board so I cannot comment on the wi-fi entertainment offerings. The seasonal (winter) non stop Rouge service to Sarasota from Toronto is welcome and time saving as the rest of the year I have to make connections through Atlanta on Delta airlines or Charlotte on US Airways. Service on these airlines is also good but no better than Rouge. Rouge is a good airline & I wish it great success.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Allan Fernandes","Canada","2014-04-11","Flew 1851/1852 three times from Toronto to Vegas in March/April 2014. I thought Rouge was supposed to be a discount carrier but all 3 flights were over 1000 bucks. The seating is absolutely horrible - the worst I have seen in years and I have been a super elite traveler for the past 3 years. Wifi entertainment is extremely buggy on my iPad. Half the shows stop playing part way through and you can't even select individual songs from an album when listening to music - It always defaults to the first song in that album. The worst part about this whole experience is that not one time over the last 3 trips was the plane on schedule. The 2nd trip coming back to Toronto on the redeye flight was eventually cancelled at 3am keeping everyone waiting around the airport when it was known that the plane's broken windshield would not have been fixed that night. The next day was a nightmare the noon flight was delayed by 4hrs and they just couldn't manage the people waiting around very well. Put them on the next United flight out! But of course that means taking responsibility and taking care of the passengers something that Rouge and Air Canada seem incapable of doing lately. I have to say that the staff were friendly. I have been a loyal and frequent traveler with Air Canada for the past 9 years and I have to say that this is it for me. WestJet is in order of magnitudes better than Air Canada for their domestic coverage including US and I'm just hoping that they will bury this Rouge airline quick.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Alistair Robertson","United Kingdom","2015-06-07","I chose Air France to fly from Edinburgh to Florence through CDG. Out tickets were purchased as through tickets and I noticed that they only provided for a 50 minute connection from the AF Hop regional hub which is at the far end of the airport and only accessible by bus through immigration and on to pier E. I emailed twice to seek confirmation that this could be done and was assured on both occasions that it could. Suffice to say it cannot and our connection was missed by 20 minutes (even our case couldn't make it). This is when you fully experience the sharp end of AF's customer service staff who consider you to be something on the bottom of their shoe. We were put on the flight some 3 hrs later sitting at opposite ends of the aircraft despite me telling them my wife was a nervous flyer. During our deliberations at the desk business class went from being full to (upon further pressing) empty and being held so on the rather unlikely event of 8 people turning up half an hour before the flight and buying business class tickets. I didn't want to fly business class but simply suggested that a couple of other passengers could be upgraded freeing up two seats together for my wife and myself. I asked to speak to a manager - none were available. I was told that I was only an economy passenger and that to get anything better I would have to purchase two business class single fares amounting to almost 1000 Euros. Suffice to say when the flight took off there were 6 empty business class seats whilst I was in row 6 and my wife rather uncomfortably in row 24. We could have flown directly with Ryanair to Pisa but I prefer to fly the Flag Carrier experience for a quality of service that was sadly lacking with Air France. Next year I will be flying through Schipol with KLM.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Bob Carlson","United Kingdom","2015-06-06","Flew from Paris to Havana and return in Premium Economy. Very pleasantly surprised. The priority check in boarding etc worked perfectly in both directions. Very comfortable seats excellent food and drinks and in both directions and great service by the crew. Flights in both directions were on time. Well worth the extra price compared with premium economy in other airlines. No shortage of drinks during flight including Champagne and ample legroom in the shell seats.","","","Premium Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Ash","Australia","2015-06-06","I flew AF254 CDG-SIN in May and had the opportunity to try out their new Business Class on the 777-300. The new seat is fantastic and offers a great level of privacy. In-flight entertainment offered a huge selection of movies and TV shows. Food and beverage was excellent and the service was too. the whole experience was premium and cant fault AF at all.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","O Lefe","France","2015-06-06","Paris - Panama Boeing 777-200. The business product is really what we can expect. For the majority of passengers they still have to fly in a cabin totally obsolete versus competition. The 2x3x2 configuration is not acceptable anymore for an 11 hour flight. The seat is uncomfortable. The ICE screen is smaller and lower quality than most of the economy seats on the competition. The ICE is very limited. The food is nothing to see. Bad quality ""foie gras"" insipid main courses. The choice of wine is limited to 4 but one of the four is not available on board. The staff were good but a little bit too familiar and relaxed. Air France promotional images are not reflected on board. Really behind competition.","","","Business Class","","4.0","2.0","3.0","2.0","2.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","L Bhalla","United Kingdom","2014-02-07","Travelled to Cuba from Gatwick via Madrid December 2013 return Jan 2014. Seats reserved in advance via the charged service on website. Outward journey seats as booked return journey seat booked had already been allocated supervisor unable to change them we had queued for 2 hours at Havana airport because there were only two desks open. Inflight staff were generally unhelpful food was awful.","","","Economy","","1.0","3.0","2.0","1.0","2.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","T Hill","Spain","2014-02-04","We had Air France tickets from Malaga to JFK and back from MEX connecting flights to/from Paris with Air Europa. Air Europa does not provide 24-hour online check-in. We arrived 80 minutes prior to departure at check-in in Malaga to find a huge queue that moved very slowly. 3 check-in staff only ours was rather unpleasant and grumpy. With 20 minutes to go for departure we were running to security leaving behind about 30 more passengers waiting to be checked-in. Arrived at the gate to be told to rush onto the plane. Onboard the most uncomfortable airline seat old and worn and hardly reclineable. They are also too short so half your thighs don't fit the seat and it inclines downwards so one has the unpleasant feeling of sliding off! Despite the delay we made our connection in Paris. On the return we checked-in online via Aeromexico (still all on AF tickets) but the Air Europa connection Paris-Malaga did not yield seat assignments nor boarding passes. At check-in in MEX we were told they could not help us because when you check-in online this apparently messes up the boarding pass/seating process on Air Europa. Once in Paris AF staff at the connection counter finally printed boarding passes for Air Europe. Yet again the seats were very uncomfortable and old and barely acceptable for a 2-hour flight. Staff just like on the outbound were very indifferent. If at all possible I would avoid Air Europa in the future. I can handle unpleasant staff but I would avoid them purely because of the discomfort of the seats on their B737 that seem to be at least 20 years old.","","","Economy","","2.0","1.0","2.0","0.0","0.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Hill","United Kingdom","2014-01-31","London to Havana with a connecting flight in Madrid. The planes are dated there is no space between you and the seat in front. The seats were so uncomfortable. The staff acted as though passengers were an inconvenience. On a 10.5 hour flight the so called 'all inclusive' food and drink meant you were given one small plastic cup with your meal then 7 hours later a disgusting pie thing. I asked for water as soon as I got on and was told to wait for 2 hours. Perhaps Cuba Direct were at fault by telling me that it was similar to a long haul Virgin flight. The only similarity was being in the air. Suffice to say avoid at all costs.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Andrew Frowd","Canada","2014-04-11","I travelled YYZ-SAN on April 1. The restrictive seat pitch on Air Canada Rouge A-319 is intolerable for a flight exceeding 5.5 hours. The operation of the flight was problematic. No reason or apology was offered for our 25-minute late arrival in San Diego. If it was due to adverse weather en route this must have been known to the flight crew prior to our departure from YYZ and appropriate measures taken. The flight was fully boarded and doors closed 10 minutes before scheduled departure time (6.05pm). Nonetheless the aircraft was held at the gate until 6.05pm and then started a lengthy taxi to the runway where it was delayed again to await two general aviation arrivals. For sheer professionalism I will travel by United next time.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Loesser","Canada","2014-04-09","I flew 1851 YYZ-LAS and 1852 LAS-YYZ recently and will never do it again! Old run down planes inexperienced flight attendants garbage in-flight entertainment system cramped seats and absolutely no legroom and I am of average height and weight. I fly this route fairly regularly and won't be flying Rouge again. It will be WestJet from now on or connections with United. Air Canada - putting Rouge on this route (as well as many others) was a very poor decision on your part and one that I hope you will re-visit. Until you do you've lost me as a customer.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Brian Whitson","Canada","2014-04-09","Flew to Las Vegas over past weekend. Whole experience was beyond bad. Worst seating I have ever experienced. iPad did not work on inbound or outbound flights. Both flights gate attendants said at least 25 people had to check carry on bags did Air Canada not think or care that by cramming all those extra seats in the plane this might be an issue part of this issue of course is that that a checked for my wife and I adds another 100 dollars to the flight. I will never fly with them again will pay more for better airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","F Vernier","France","2015-06-04","CDG-BOG. If you want to travel as it was in 2000's choose Air France in economy class A340. The cabin has more than ten years IFE screen is smaller than a hand very poor definition flight attendants do strict minimum not a very agreeable flight. If you need to fly to Bogota from Europe I'd prefer to fly with Avianca Lufthansa Iberia or American!","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","H Gehararigo","Japan","2015-06-01","I took a flight from Paris to Tokyo Narita on 777-300. Usually I took this route on economy or premier economy but this time I upgraded myself using mileage So my expectation was high. But it was very disappointing to see the quality of food and wine as well as maintenance of business class seats. Foods were not interesting and wine was simply cheap. I do not expect much in air but I did not feel that I was entertained. Seat was not functioning well and entertainment was extremely limited. It seems that AF lost interest in attracting good customers on this route. I would suggest staying in economy or taking another carrier's business class such as JAL or ANA.","","","Business Class","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Ranita Ghosh-Dastidar","United States","2015-05-31","Air France AF681 on March 23 2015 from Atlanta to Paris was extremely harsh on me while I was traveling alone with my 13-month old son. They took away the stroller before I entered the flight and promised to give me a replacement at Paris. They gave no reason why my own stroller would not be given back to me and will directly be sent to New Delhi - my final destination. I had bought this stroller specifically as per Air France requirements/size limit. In Paris CDG airport they initially said they will give me a stroller at baggage claim (that makes no sense as I was not collecting my baggage). Then they said it will be given after I walk down to the next entry point. Finally they said they will give it at the boarding and I said that I will not need it at that moment. Carrying my son in one hand I had to manage my backpack and two more pieces of carry on baggage and had to take numerous stops before I reached the next flight. Not to mention I had to go through the security check too. Had my parents not met me in Paris CDG airport mid-way to join me on the next flight I would have missed the connecting flight that I had to catch within about an hour. Even in AF681 flight there were no attendants to help me to even mix the formula milk for my son and my co-passenger helped me. Website mentions about kid's meal that I had ordered beforehand only to find out that this will not suit my baby. I had to order baby meal (which is basically milk) but no one mentioned that when I pre-ordered meals over the phone before my travel.","","","Economy","","2.0","3.0","1.0","4.0","0.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Drnova Olga","Denmark","2014-01-24","Flight UX-076 Lima - Madrid January 4 2014. Delay of 5 hours. Direct lie from the staff of the company calling weather problems as a main reason for delay (as we learn upon arrival at Madrid airport they had a technical failure issue). We missed 2 connecting flights (one from Madrid to Paris with Air Europa the other one non- refundable flight to Copenhagen from Paris). 6 hrs spent in line to get to company's staff extreme inefficiency bad management and non-existent customer support.","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Willetts","South Korea","2014-01-15","I flew LON-MAD MAD-LON in Air Europa's so called business class which is described on their website as 'we make you feel special'. The reason I took this airline is that the scheduled times were the best for me but in future I will certainly not fly with them except in economy if I must. The flight was an hour late departing from Lon but no announcement was made until it was already more than 30 minutes late. The flight to Madrid had the newer seats which were comfortable but that is where the business service ends. The flight crew (minus the purser) were rude and uninterested in their business customers I had to ask 3 times for a bottle of water when I asked if they had English language newspapers I was asked 'por que?' (possibly because the flight is from London?) and the food was sub-standard wrapped in cling film and plonked down on plastic. When I asked for wine she simply banged one down and walked away swishing the curtain behind her. The return flight was also sub-par with two slices of cheese and two leathery pieces of chicken constituting breakfast. Such a disappointment it would have been better to save the extra 300 euros and bought food in economy.","","","Business Class","","1.0","4.0","2.0","1.0","0.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Peter J Horea","Canada","2014-04-08","March 29 - April 2 2014 Toronto to Las Vegas it was one of the worst experience that I have had flying the leg room is terrible no entertainment and no adjustable air flow it gets very warm inside the plane also the staff were not very friendly I am glad that I didn't upgrade to business class because that was not much better. I fly to Las Vegas and Los Angeles on business several times a year and would hope that Air Canada would at least give me a choice to fly Rouge or Air Canada. I will be looking to fly with another carrier this is taking Air Canada back 30 years. I have been a super elite member for several years and try to fly Air Canada as often as possible. I hope this venture for Air Canada will eventually fail.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Horea","Canada","2014-04-08","I flew business class on Air Canada Rouge on 2nd April back from Las Vegas and this was my first time flying with Rouge. I am baffled that Air Canada has their name associated with Rouge. Not impressed at all. No TVs and the ipads that were provided worked for about 15 minutes until they had technical difficulties. The seats are not as comfortable as a regular Air Canada flight.","","","Premium Economy","","1.0","2.0","3.0","3.0","2.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N Tebeka","Canada","2014-04-07","Flight 1873 Montreal-Orlando. March 28th departure April 4th return. Not worthy of Air Canada! Huge disappointment! Seats were extremely tight and I'm 5""3. My partner is 6""2 and were miserable. Air Canada Rouge is extremely cheap! No entertainment food claustrophobic! Choose other airline!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Johnston","United Kingdom","2015-05-27","Premium Economy (PE) CDG-Beijing-CDG return. B777-200ER outbound B777-300ER return. PE seat is wider (9 across compared to 10 in economy) but has barely any recline and is very uncomfortable for a long distance flight. Food service was truly awful: the food is standard economy fare OK but the actual quality amount taste and presentation of the food (whether Western or Chinese menu) is terrible. Staff service was marked by its absence. Drinks very limited. Video system old does not work well and not much choice. Climate control in cabin poor the flights became hot and stuffy. Cabin dirty. In short while presented and priced as a premium product Premium Economy on these flights with Air France was substandard in practically every respect.","","","Premium Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","B Bolasani","United States","2015-05-27","The equipment was old. The screens were small. The food was so-so. Staff were extremely helpful and made the whole flight a very pleasant experience. I flew with Air France with my wife and son last month from India to USA. The crew of the airlines the people at the check-in counter the flight staff security at Paris were extremely helpful. What could have been a stressful travel with an 8 month old turned into a pleasant trip. 11/10 rating for the Air France staff.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Thijs Roosendaal","Netherlands","2014-01-10","I took an intercontinental return flight from Madrid to Havana. It was a daytime flight and except from the comfort of the seat this was an incredibly bad experience. The service was by far the worst service I've had in an airplane. The crew were very unfriendly and not co-operative at all. With dinner you'll get 1 drink. Apart from water or orange juice you have to buy all other drinks. The crew started serving food at a slow pace afterwards they came 3 times with coffee/tea and immediately afterwards the whole crew started to have dinner themselves. The stewards/stewardesses also didn't respond at all to the service lights you can switch on at you seat. I don't expect much from airplane food but this was one of the worst I've had. Air Europa also doesn't provide a personal entertainment system. It is still done by some general screens from the ceiling and was only broadcasting a movie in Spanish. Worst of all the movie was restarted 3 times and wasn't finished in the end. On the return way we had to wait an 1.5 hrs to get checked in. There was an enormous queue all the way through the departure hall. About half of the passengers still had to check in after us. So we asked for window seats (25% of the seats). We were told these weren't available anymore. So we asked for Aisle seats (50% of the seats). The ground stewardess told us she would fix this. In the end from the 10 people we were traveling with only 1 had an aisle seat and the rest were scattered through the whole plane on centre seats. Luckily this was a night flight and we were all tired. So we slept most of the way and didnt have to deal with the service or Spanish movie. The food was of the same standard again: really bad.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Robert DeNoia","United States","2014-01-07","I must say that I was hesitant to take Air Europa after the reviews but found the experience to be really good. Granted our luggage went missing connecting in Madrid to Lisbon but the inbound flight was operated by Delta so who knows where the blame lies and I strongly suspect Delta. Service was good food much better than expected and flights on time. Cabin was comfortable. Someone's putting effort in here.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","D Potts","United Kingdom","2014-01-03","We travelled by Air Europa on 19th December to Cuba and returned 28th December - or started our return then! Both the outward and inward flights were delayed by around 3 hours both for different reasons. The delay of the return flight to Madrid was handled very badly by the airline. Even though the airline knew we were delayed and connecting flights were missed no arrangements were made to cater for this even though they had 8 hours to prepare! It took an extra 2 hours at the airport to get onward flights arranged for the following day after queuing multiple times and being sent to two separate terminals. They were woefully understaffed. The inflight entertainment didn't work on the return flight the sound was not being transmitted. There were only several large screen available which made the visibility of the screens fairly poor. The plane was fairly antiquated communication was very poor on why we were delayed on both flights. The stewardess's were miserable. I would not use this airline again.","","","Economy","","2.0","4.0","2.0","3.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tim Hepworth","Canada","2014-04-07","Montreal to Vegas on direct flight on A319. Simply put the legroom is beyond bad I am of average height when the person in front of me put back their seat it was hitting against my knees. To have to endure this for a 5.5 hour flight is a terrible experience. Flying back from Vegas on a 767 through Toronto and switched to an A320 which was not a rouge plane almost felt I was in 1st class. As far as the 767 plane no climate control constant draught. Overall a terrible experience. Out of curiosity found it was cheaper by about $200 to use another airline. Never will I fly on Rouge again unless they resolve the seating issue.","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","V Lambros","United States","2014-04-06","AC1852 3 April AC1851 6 April. Just got off the second leg of Vegas - Toronto and back. The seats were small with no legroom there was no closet and nowhere in business class for a business sized carry on. Very frustrating.","","","Premium Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Sheerin","Canada","2014-04-06","Flew AC rouge to CUN from Toronto in the J cabin. The service was acceptable the food was the same as mainline however the comfort in the redesigned A319 left a lot to be desired. Seats were very uncomfortable seat pitch in business class was significantly less than on mainline. The IFE was beyond terrible.","","","Premium Economy","","5.0","1.0","3.0","4.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Tick Elizabeth","Canada","2014-04-06","AC 1880 and 1881 return from Toronto to Sarasota this past winter. We had the bad luck of being on a Rouge flight. I have one word to describe the experience. Awful. This old refurbished equipment which seems to have a lot of mechanical problems. The seats are extremely uncomfortable. There is minimal leg room even if you pay extra for the seats with supposed extra space. AC advertises this Rouge flight as a more economical flight. The only thing economical about it is the interior. We paid exactly the same as we have paid in all the other years we have gone to Sarasota. Business Class is a total joke. On our trip back to Toronto we only found out that the flight was delayed when we got to the airport. Flight Tracker gave no indication of this delay neither did the AC website. It would have been nice to have been notified of this delay by phone email or text thus saving us having to spend an excruciating amount of time at the Sarasota airport. Having tracked the arrival and departure times of these flights over the past several weeks of this winter it seems that the norm has been at least a 1 hour delay. The weather was not always a factor. AC has to improve this. We have choices as to how we get to Sarasota. It is for certain that we will not ever fly on a Rouge flight again.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Joel Costi","France","2015-05-25","AF6 CDG-JFK on Airbus 380. Easy check-in at CDG but chaotic boarding because the escalator was out of order. Very professional staff very good food great choice of movies not only US blockbusters. The airbus 380 does not offer yet the new cabin but it was ok. Delivery luggage in JFK was a nightmare we had to wait for our suitcases despite priority tags.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Christian","Germany","2015-05-22","Economy Premium from Nuremberg NUE to Paris CDG operated by HOP Regional Feeder to long haul flight small Embraer plane limited space and legroom but ok for 1 hour. Small breakfast (grilled vegetables on baked roll) and 1 drinks service. Nothing special.","","","Premium Economy","","4.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Christian","Germany","2015-05-22","Premium Economy from Paris CDG to Nuremberg NUE operated by HOP Regional Feeder from long haul flight small Embraer plane limited space and legroom but ok for 1 hour. Small breakfast (croissant for me 2 croissants) and 1 drinks service wanted orange juice which was available for the business seat in front of me but was told by the flight attendant it was not available - ridiculous. Nothing special.","","","Premium Economy","","4.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","C Fernandez","United Kingdom","2013-12-29","Madrid to Sao Paulo last week. Airplane wasn't very new or clean and as we found out later on during the flight it had just come back from doing another route less than two hours before. Purser and flight attendants were extremely good and nothing was too much trouble they kept offering food and drink throughout the flight. Quality of the catering was average. No IFE during the flight so we were handed some iPads instead not many movies but plenty of games etc. Overall and considering how much more expensive the other tickets were with other airlines I can say I was fairly satisfied with the flight hard working cabin crew doing their best with probably not the best tools around.","","","Business Class","","7.0","4.0","5.0","3.0","2.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Jane Walker","United States","2013-12-11","Dec 7th flight from Montevideo Uruguay to Madrid Spain (12 hour flight): I was very concerned when I read reviews after purchasing my ticket. However I must admit the boarding process was efficient the plane was very clean and my vegetarian meals were above average in terms of airline food. The gate personnel and flight crew were very attentive and courteous. After a pleasant trip I reminded myself that a good review was in order given all the negative reviews I had read. Yes I would recommend this airlines and hope to fly them again in the near future.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","W Teoh","United Kingdom","2013-12-05","I can't say I was impressed especially on the long haul sector. I recently did a London - Madrid - Havana de Cuba. The flight from London to Madrid was pleasant and aircraft was very new. For a regional flight it was very well equipped and decent selections for food purchase. Transit in Madrid was easy enough despite Madrid not being the most organized airport. The long haul flight to Havana was a different story. The staff do not seem to be well co-ordinated for boarding at all which means it was really slow as people were not directed properly. The aircraft was quite dated and my fear was confirmed that there was no individual TV. That was fine but my luck meant that my headset point didn't work (both times going out and return flight). Flight was full so not a lot of options there but force myself to try sleeping. Meals were average but the massive gap between meals were crazy! If they missed you because you were sleeping they won't come back to you even if they are still serving others further down the aisles. Overall can't say I recommend it.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","4.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Chen","Canada","2014-04-06","Booked a flight from LAS-YYZ on Air Canada's website and was forced to take AC""s new low cost carrier Rouge. The plane was an extremely old 767 and besides the refurbished carpet and seats everything inside was old and run- down. The overhead compartment are probably from the 1990s as I forgot the last time I saw limited luggage space like that. The seats were cramped and uncomfortable with no entertainment whatsoever (there is the option to rent an iPad for a fee). The flight was a red-eye of around 5hrs but half the time the cabin lights were on as the crew came around trying to sell food. This was very disruptive to rest and added to the general discomfort of the flight experience. The crew were young and ""hip"" looking and I must say they were friendly. However they seemed inexperienced and newly hired. There was a passenger who lay on her seat and stretched her legs into the aisle throughout the flight. This was during take off and landing and none of the crew said anything about having the arm rest down or the fact that her legs were obstructing the aisle. I am sure this violates various national and international safety regulations and the crew did not seem to mind. Probably one of the worst flying experiences I have had and I would definitely not recommend flying with Rouge.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","V Manuel","Canada","2014-04-06","Toronto to Las Vegas Flight 1851 March 27. Air Canada Rouge is simply horrible. The seats are so tight with no legroom. No inflight entertainment and FA's are not friendly at all. I didn't feel welcome or appreciated. The plane was dirty as it was not properly cleaned from the previous flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Lister","Canada","2014-04-01","Air Canada Rogue is one of the worst if not the worst airline I have flown. I fly at least once a month. I booked my flights with Air Canada but the flights were changed to Rogue without notification. The seats are too small and very uncomfortable. My husband is 6'2"" and he was uncomfortable the whole flight. My elderly mother was almost in tears due to the lack of leg room. There is no entertainment systems. The last flight had only some breakfast items on an evening flight. All passengers were complaining about the lack of leg room. It is torture if the person ahead puts their seat back. I have always been a loyal Air Canada customer but I will be booking WestJet were possible. The flights were so bad I would rather have to change planes than endure another Rogue direct flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Franci Ghe","Italy","2015-05-22","BLQ-CDG and return. Very quick flight great check-in both way and helpful desk. Both flights were on time operated with A319 not really tidy and clean. The unbelievable things on these flights has been the cabin crews - awful! Impolite unavailable they just seemed to talk to each other no smile nothing. Don't know if I will fly AF again.","","","Economy","","4.0","4.0","1.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Berg","Norway","2015-05-20","KIX-CDG-OSL in March first leg with 777-200 second operated by HOP! with an Embraer 190. At Osaka Kansai Airport Air France operates at the southern part of the terminal which means a short train ride from the main hall. I arrived about one hour earlier than I really needed to so I had lot of time to spend in the deserted South terminal which really doesn't have many shops or dining areas. This hasn't anything to do with the airline though. But anyway - boarding went smoothly and fast maybe because most of the PAX were Japanese but more likely because very few PAX. The seats of Air France's old cabin at first look looks quite comfortable and nice but really they isn't. They're too hard and worn for a 12 hour flight. TV-screens were also quite worn and the IFE system even worse. Luckily Air France provides a generous amenity kit even in their economy class with noise- cancelling ear plugs low quality headphones sleeping mask and a wet-wipe which they are handing out shortly after takeoff. Food quality is average. We got a choice of two dinners a Japanese (a sesame beef I believe) or a Western as well as breakfast. Catering was extremely poor during the 12 hour long flight they only came serving us beverage two times. And by the way cabin crew wasn't really nice either. They seemed stressed and tired. The captain on the other hand made an announcement every time arriving over new areas which was nice. Second leg was an average short haul-flight with beverage and a sandwich. Nothing special.","","","Economy","","5.0","2.0","2.0","3.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","E de Milliano","Netherlands","2015-05-16","AF548 30 April 2015. Very poor economy seats on both the Airbus A340 and A330 practically no space left when the passenger in front reclines his or her seat completely. The entertainment screens are old with poor visibility certainly if the seat in front is fully reclined. Average quality of food. Quite friendly cabin staff on our last flight. In summary: the most expensive ticket on the Paris - Niamey route but overall a below average product.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Bart Zegikniet","Netherlands","2013-12-03","AMS - Madrid - Havana and return flight. Good new planes. Enough space. Crew not very helpful and friendly. Return flight was better than the flight to Havana. The food was really terrible no taste and disgusting. I will not book them again.","","","Economy","","4.0","4.0","2.0","1.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","R Bredereck","Germany","2013-11-27","I took a business class return flight from Amsterdam via Madrid to Lima Peru. The first leg from AMS to MAD was done with a smaller embraer aircraft. The leg space between the business class seats were the same as for economy which is not acceptable as I am mainly paying the higher price to have the comfort on board. The AMS business lounge was fine and ground service too. Arriving in Madrid I had 3 hours in the business lounge in Madrid. The difference was big. Mostly pre-packed food (sandwiches) in the fridge no choice of warm food. It was quite busy there and after a while all tables were littered with the plastic packaging. Nobody seemed to be responsible for cleaning it up. It looked very messy. This is definitely not how I would like to travel when I pay business class. With 1.5hr delay we took off for Lima. There was almost no equipment on board which you would expect in a business class. No entertainment in the seats no flight deck information channel. Instead we got an apple IPad with some films on it. Flight information (like distance ETA speed etc) was only available on three fixed screens in the cabin if there were no adds or other films. English newspapers: nothing! All overhead lockers were covered with oily finger/handprints from the mechanics. The excuse was that due to the delay they had no time for a proper hand over and cleaning check. The service itself was very good. All ladies were very engaged did their very best and tried to cope best possible with the lousy hardware. They told me that they have addressed the lack of English newspapers and some other issues many time to the management but obviously they management is resistant to improvements. The return flight was the same just that there were no fingerprints any more. So they found at least time for a proper cleaning. The business lounge in Lima was even worse when it came to service and food offering. I don't know why they can get away with this kind of service in South America and Spain. I hope that this will not be the future business class standard around the world.","","","Business Class","","6.0","3.0","5.0","3.0","1.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Hersh Reddy","United States","2013-11-01","We were booked on flight from NYC/JFK to Madrid. We were arriving by connection from San Francisco and were checked through from San Francisco to Madrid by the Air France ticketing agent at SFO. On arriving at JFK we went to the Air Europa gate. There were many other passengers in the same situation as us i.e. arriving from other destinations and taking the JFK to Madrid connection with Air Europa. As boarding commenced many of us were told that Air Europa would no longer accept the boarding pass printed at our point of embarkation and that we would have to get boarding passes reprinted. There were 4 agents at the gate doing nothing. They told us to go outside security to get our boarding passes reprinted and then re-enter. We dozen or so passengers started running for the ticketing counters. When we got there there was a huge line. Only one agent was doing ticketing. Our flight was leaving in 10 minutes so I requested that the agent deal with us dozen passengers. It was clear that since we were all unrelated passengers connecting through JFK from different points of origin that the problem was on Air Europa's side. It is not possible that so many agents in so many different airports for so many different passengers screwed up at the same time. We were all in danger of missing our flight but none of the Air Europa agents could be bothered. They said ""Next time you should be more careful to make sure your tickets are correct!"" Admonishing us as if we were at fault. I looked at the boarding passes we had been given by the ticketing agent in SFO and they looked completely correct. How were we to check if they were ""correct""? Finally we were ticketed and we ran to get through security. We had 2 minutes to get through security but the line was 15 minutes long. I went to the line and told the TSA agents about the situation. The TSA agents took the entire group of us and allowed us to go through a fast line in the security. We made the flight but the service we received was extremely rude and unprofessional.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Schreck","Canada","2014-04-01","March 7 and 23 YYZ to SJO return AC1806/1806. I will never use Air Canada Rouge again. The 29-inch seat pitch is the lowest in North America with the exception of Spirit Airlines. This was the most uncomfortable flight I have taken. The barely edible food cost extra and most selections were sold out by the time the attendants reached my row. The in-flight entertainment system (which can only be played over one's own tablet or device) consistently malfunctioned. The plane was generally dirty and contained significant garbage left on earlier flights. A horrible experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Charass","Canada","2014-03-31","As a 4 times a year traveller to the Caribbean it is clear that ACR want to take every single penny of us the all inclusive prices are the same of AC. A flight is a flight the flight attendants are rude and impolite. I bought a sandwich that perhaps was a left over from another flight because the expired date was for the same day.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Linda Mason","Canada","2014-03-30","When I booked ticket (3 in total) to travel the end of June 2014 from Canada to Barcelona Spain I booked with Air Canada and wanted AC to be my carrier. However I know find out we will be travelling with Air Canada Rouge the company's low cost carrier. I also have found out there will be NO entertainment unless you go out and buy an Ipad and the seats are going to be smaller and tighter together. There are other cuts and this is totally unfair to me as an Air Canada customer. I did not get any rebate for flying with this low cost carrier - absolutely nothing. It is just tough luck for us. I like travelling with Air Canada with their experienced crews and the special benefits that go along with the overseas flights. I am not happy about this - I feel like we have been Rouged by Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","G Nieburger","United States","2015-05-12","Air France flight 333 April 19 from Boston to Paris CDG was cancelled due to mechanical difficulties at 8:.00 boarding for 8.45 flight. Over 400 passengers told to go retrieve luggage which had to come from cancelled flight and to get in line to rebook. Our group of 59 were given lodging at Chelsea Marriott and 3 meal vouchers. Fitted onto the same flight the next day. Actual flight delayed one hour to get a passenger on a stretcher on plane. One day of Paris hotel and tours missed. I will say that the Air France personnel kept us informed about the cancelled flight and offered glasses of water during the long wait. Returned flight 338 on April 27 from Paris to Boston also cancelled due to mechanical difficulties. Cancellation in Paris was very poorly handled. From moving our group to a more isolated area where many of us could sit on the floor to not providing an escort or transportation to the Ibis hotel which was close to a 2 mile walk because of poor directions and location of hotel to the limited staff at the hotel and restaurant which stopped serving early for both dinner and breakfast to being charged 385 euros for an oversized box which cost $100 on Aer Lingus to get it to Paris desk employees did not know English or refused to speak it etc. Food on flights was awful beverages were fine TV did not work for my son and on both trips we were sitting near screaming infants. On flight to Boston we also had a young child kicking the seat. My son was moved but the kicking actually moved the seat next to his where I was sitting.","","","Economy","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Guetling","United States","2015-05-08","Flew Boston to Paris April 19th. Flight was cancelled so missed a day of my vacation and list two scheduled tours. Food was good. Return trip flight on April 27th was cancelled again. Paris to Boston. They kept the luggage so I had no personal items. The flight ran out of food so I had no dinner and my movie screen was broken along with many other customers. The flight attendants didn't do much for me. Barely got an apology. Won't fly Air France ever.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Chan","Singapore","2015-05-06","April 3 SIN-CGK Business Class - Air France has a very convenient eCheck-in option whereby you can elect to check-in automatically 30-hours prior to your flight (i.e. no need to manually do it online or via an app) and your boarding pass is sent to you automatically. I used this service for a SIN to CGK flight and arrived at the airport 90 minutes before departure. As I made my way through Immigration I was told to return to the AF check-in counter as the Immigration officials do not accept eBoarding passes for AF flights. Although this was slightly annoying I went to the AF counter. It looked like AF check-in counters were closing as majority of staff were packed up and only 1 counter was still open with a few pax in line. I asked a member of staff where the business class line was as it was not clear and was told that I can check-in using the kiosk. I did just that and received a boarding pass on thermal paper. I once again made my way to Immigration and this time was told that I could not go through Immigration unless AF has verified my documents. I tried to protest but ended up returning to the AF check-in counter again. All the counters were closed and all staff were gone. This was now 55 minutes before departure. In a panic I asked a member of Changi Airport Information Desk team if they could help me. They kindly tracked down the AF office number but there was no answer. A family had arrived by this time with 2 young children in the same situation as me: holding an eBoarding pass but not able to get through Immigration. One of the Changi Airport staff kindly went through Immigration to the Departure lounge and to the gate to approach the AF staff directly. She reported back over the phone that AF may not be able to let me board. 15 minutes prior to scheduled departure a member of the AF ground staff slowly made their way back to the check-in counter and handed me a 'proper' boarding pass and asked me to run to the gate or miss the flight. As she was checking that my passport was in order she told the family of 4 that they could also run to the gate and try and make the flight but there was no way their luggage would be flying with them that day. Looking back at no point during the check-in process (a) the reminder email to check-in online (b) the online check-in or (c) when using the kiosk to check-in - at no point was there ever a mention that the eBoarding pass or the boarding pass on thermal paper was not enough to check-in for the flight. The member of staff who directed me to the kiosk did not mention this either. I was very lucky that the Changi Airport staff kindly helped me but I feel sorry for the family with 2 young kids who I know was denied boarding even though they - like me - followed all the steps required by AF regarding online check-in. This experience alone has taught me NOT to fly AF from Singapore Airport under any circumstances.","","","Business Class","","1.0","5.0","1.0","4.0","5.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Dorothy Spence","Canada","2013-10-10","We had booked Air France Toronto to Malaga but the connecting flight Paris to Malaga was with Air Europa. Booked with Premium Economy the seats were uncomfortable. Just before landing I asked when our meal would be served the stewardess very rudely remarked that we were not entitled to a meal When I showed her our ticket she checked her list and there was our names with 'meal' beside it to which she stated 'Well you are sitting in the wrong seats'. We were in fact sitting exactly where we were supposed to according to our boarding pass which they checked on boarding. Thereupon she said ""Well it's too late now so what do you want to drink?"" I asked for a hot drink too late it had to be something cold. First and last for us with this airline!","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","V Taylor","United Kingdom","2013-10-02","The entire service was shoddy and lacked any sort of personal touch or sense of urgency. Some flight crew were pleasant but some just were not. Amongst other things the film selection was poor on the outward bound leg the inward bound was like going back in time! Sharing a screen with fellow passengers and having no control over what you watched and the entertainment is just unacceptable. The controls were temperamental to say the least. I have learned my lesson and I would not fly Air Europa again nor would I recommend their services.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","N McAvaney","United Kingdom","2013-09-15","London to Lima via Madrid and return. The outbound legs were ok. London to Madrid is the same standard as Easyjet or Ryanair (no frills). Their plane from Madrid to Lima was acceptable with seatback TVs but a poor selection of films. The food service was limited to a small meal and water. Any additional food had to be bought. Their plane from Lima to Madrid was terrible however. Reasonably comfortable but no individual entertainment. Just two movies and one TV show for a 12-hour flight. Staff were unpleasant and lied about services. Additional food and drinks were offered when the flight was delayed by 2.5 hours without a reason given. Our bags were not transferred to our connecting flight.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","V Nicholls","Canada","2014-03-30","We flew from Toronto to Cancun the last week of January and dreaded the return the next week. We booked Air Canada because the flight times were good we collect Aeroplan and fly AC from Toronto to Calgary at least once a year. We did not know anything about Rouge and not until almost the time for our flight did we know AC had another section for hot spots. We were not concerned because we have always been happy with our service. We did not know there was no in-flight entertainment until we were on the plane. We do not use Apple products but have an Android tablet no good to us on the flight. The seats are squishy and uncomfortable. The only saving grace coming home was I had booked late flights so we just slept no other choice. When we got to our destination I went on the web to learn about Rouge. It is not easy to find anything. Next time we will go to the States and choose an American carrier. Never again Rouge.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Marit Wise","Canada","2014-03-30","Flew Rouge ""business class"" from Toronto to Las Vegas and return a week ago. I had booked business class originally from Ottawa to Vancouver to Las Vegas but Air Canada cancelled that as the connection was too tight and instead routed me through Toronto. They promised me that business class would be exactly the same on Rouge but it is not! The seats are smaller there was no TV screen in backs of seats - they gave me a tablet to watch but the content was poor. Service was not good at all. And on top of all this the price was the same! Very disappointing.","","","Premium Economy","","2.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","James Bird","Canada","2014-03-29","I flew with Air Canada Rouge in January on business from Toronto to Sarasota and was seated in the standard cabin. Although the flight itself was pleasant enough the seats were very close together and cramped. If given the choice I would not choose to fly with them again.","","","Economy","","5.0","1.0","4.0","3.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Zafrullah Hamzah","Ireland","2015-05-04","Paris CDG to Singapore return in first class. There was a change in aircraft on the outbound flight and I did not experience the new cabin but staff were excellent and I was alone in the first class cabin. The first class lounge in Paris was fabulous with an exclusive ambience. I was disappointed that I could not enjoy the complimentary massage as the therapist was ill but the rest of the service was excellent. Escorted through security and immigration control with no stress and driven to the aircraft in a limousine from the lounge. Return flight from Singapore was in the new first class cabin a really luxurious cabin with only four seats. Again was greeted as soon as I arrived at the Jet quay terminal in Changi airport and all details taken care off without any hassle. I was driven to the departure gate in a buggy a lovely gesture indeed. Overall Air France certainly knows how to define first class service. I have flown first class long haul with three other airlines before and not one could match the service of La Premiere with Air France. If I wanted to be critical there are some minor details. Firstly the cost is much higher than most other airlines. Secondly there is no complimentary limousine service to and from the airport. Thirdly they may need to provide a more extensive menu to cater for people who are originally from the region in South East Asia.","","","First Class","","9.0","5.0","4.0","3.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","C Riggs","United States","2015-05-01","4/14/15 AF83 San Francisco to Paris return on 22nd. My first time flying outside of USA. Everything was well organized and the attendants were very nice. The food was good and the choices of movies TV etc was plenty to keep me entertained for hours.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Lisa Braiterman","United States","2015-05-01","We flew BOS-CDG. Then a week later CDG to Venice then return to Paris. I went home then my husband went home a week later same flight CDG-BOS. The BOS-CDG flight was typical cramped older plane. Surprisingly they offered us dinner. The last time I did this overnight flight there was not food just eye masks and lights out. The dinner and wine were good. The flight left late - not their fault. The Paris to Venice flights are less than two hours. cramped but okay. The CDG to BOS was on a 747. We always try to get the upper deck which doesn't feel like such a big plane. They booked me in the suppose last seat front row window but it turned out to be half empty and I was cramped with 3 across. The food is good staff are courteous. At least they label themselves as ""Safety"" and don't pretend to be your best friend. They're there for safety first after all. The in-flight entertainment selection was very good. The flight arrived on-time. The US customs area is a nightmare though.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Lennon Laurence","United Kingdom","2013-08-11","Return from New York to Madrid. Boarding was chaotic and the flight was late. It cost 2.00 for ear phones and in- flight entertainment was on shared screens every 5 rows with one very poor movie that I could not hear. When myself and people behind me complained the steward said he would try and fix but in the end just ignored it - zero in-flight entertainment! Food was awful i.e. overcooked pasta with some sort of meat in congealed salty gravy with stale bread and for breakfast a tasteless croissant with some processed meat served up with cold tea and warm juice. The air conditioning did not work and there was no individual blower. In complete contrast we travelled from Madrid to New York with Delta and everything about the flight was excellent. Boarding was well organised staff were friendly and attentive the food very tasty the in-flight entertainment with individual interactive screens and free ear phones was superb with a wide choice free on-demand music films TV etc. The seats gave a lot of leg room with excellent air conditioners and individual blowers. What a terrible end to what was a holiday of a lifetime!","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Rob Gartner","United States","2013-08-05","My family traveled recently round trip from New York to Madrid. It was our first time flying Air Europa and this airline was terrible. The boarding process on both ends was nothing more than a stampede toward the gate. They tried calling by row but as people pushed forward they gave up and boarded everyone. The crew was inattentive at best. If you wanted something you had to go interrupt their private conversation in the back of the plane. The food was horrible. They served some hot dog on a pastry thing which was disgusting. The worst part was when we checked in and rather than our reserved seats together we were given middle seats scattered around the plane. When we tried to resolve this through the agent and later a manager the response was basically ""tough luck take it or leave it."" I would have to be extremely desperate to fly this airline again.","","","Economy","","","3.0","2.0","1.0","3.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","K Grant","United States","2013-08-04","Business class round-trip JFK-MAD. The bad: their computer systems reservations and website are very deficient compared to other airlines. Not much information or interactive ability available on English Language website (examples: no seat maps no online check in or even online viewing of reservations). Disorganized: the reason I got to fly business on my return was because they lost my reservation (luckily I had my receipt) and I had paid for an exit row seat. The good which over rode the bad: they made things right with my reservations at the ticket counter and bumped me to business on my return flight. The agents on the phone were helpful and the service on the plane and at the counters was excellent and friendly (though not quite as organized as an American carrier). Good food nice planes (A330). Business seat headrests push your head forward though when in upright position which can be uncomfortable.","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Scott","Canada","2014-03-29","Flew Toronto-Puerto Vallarta-Toronto. Early both down and return! Great staff skewed younger and nice change from the stuffy regulars usually on AC! Service was great - purchased a wrap that was tasty! Entertainment - downloaded AC app and no problems both on my iPad and iPhone. Pitfall was not AC but the other passengers - one carry on means one not one plus a purse plus a backpack plus just ""two little bags of shopping"". Yes perhaps that is why you had no leg room your 5 carry on bags! There always has to be ""that one"" passenger and they always seem to sit near me! The seats are tight get over it you are on vacation - want a first class wide seat pay for one on a more expensive airline! Excellent service Rouge and can't wait to fly again!","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Kalbun","Canada","2014-03-28","We flew from San Jose Costa Rica to Toronto Canada on Air Canada Rouge. A lot of unusual activity at boarding with seat mix-ups people on the plane with boarding passes with no assigned seats and lots of passport checks. The flight was totally sold and left 1/2 hour late. Five hours into the flight and a half hour before landing we are told that 50 bags could not be loaded onto the plane because of jet fuel concerns due to high winds at San Jose late departure full capacity. We deplane clear immigration and hope that our bags have made it on the plane. We learn that there are no bags on the plane at all! No one at the airport claim desk or customs seems to think that this is anything unusual. They promise that we will have our bags in 24 hours but given all of the misinformation we have received at this point I am not holding my breath. No wonder they have dubbed this airline Air Canada Rogue. No leg room smaller seats no entertainment no hot beverages due to potential turbulence total incompetence from check-in to airport exit.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Knight","Jamaica","2014-03-27","21-24 March 10.20 departure arrived in Jamaica 1.20. Depart from Jamaica 2.40 arrives in Canada at 7.30. AC1805. The last time I flew Air Canada was 2007 so I decided to give them another chance. The plane was dirty no snacks on a 4 hour flight. The staff going down to my destination were neat and put together however the person doing the announcements needed some training. Entertainment both ways was horrible I could not even access it on my iPad. Comparing Rouge with WestJet and Air Transat they are so behind in time and entertainment. I am going away in June and there is a possibility that Air Canada Rouge will not be my first choice.","","","Economy","","3.0","5.0","5.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","T Smith","Canada","2015-04-27","April 16 Budapest to Toronto via CDG. Business class on ""internal"" flights is economy with the centre of three seats left vacant. I found it very cramped for the two hours. My mother has a serious gluten food allergy. The breakfast on the internal flight was not gluten free. Apparently there are no ""special"" meals on internal flights. At least they should make sure nothing dangerous is served when they are aware of a food problem. She was given bread. No awareness by staff they had potentially caused a serious problem. Paris CDG to Toronto was fine. Old type business class on a 777. The gluten free meal was served frozen. Staff on board did what they could to try and thaw it. When thawed it was very dry chicken. My meal was foie gras very nice and banquette de veau very poor considering it is to France what pot roast is to North America hard to mess up. Staff were excellent and apologetic for the short comings.","","","Business Class","","5.0","4.0","5.0","2.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","C Harrow","United Kingdom","2015-04-24","BHX-CDG-CPT young family economy. Outbound - Good service at BHX using gate ref for transfer at CDG = no problem B777 fresh interior attentive staff made allowance for 2 small children IFE good for adults (maybe needs wider content for kids). Overnight flight well managed by cabin crew food actually quite good. Return - Unable to self service check in (CPT staff unhelpful) CPT v small departures lounge B777 again night flight completely full 1no IFE slightly damaged but functional cabin crew again very receptive (bulk head seat) evening meal and hot breakfast. Transfer again at CDG no issue. BHX arrival simple and fast. Recommend rather than LHR.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","C Obadia","France","2015-04-22","AF 1186 CDG-LJU March 13 2015. Nothing special on this flight from Paris to Ljubljana. It is a quick non-stop airlink between the two capital cities clean and newish Embraer regional jet basic service (crackers and soft drinks). Nothing to notice but the fact that I should not have been flying that day. I had to do it because AF canceled my flight of March 20 and I had to make new arrangements. My wife had three flights canceled on Feb 11 Feb 23 and April 9. Two of these flights were supposed to connect with AF long haul flights. As this is a single daily flight no other non-stop option is available and passengers need to take connecting flights that triple the trip length. These systematic cancellations are legal as in the EU airlines can cancel flights two weeks in advance without any penalty.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Giorgio Brusa","United States","2013-07-03","I took the JFK to Madrid in Business class - the food was well below average the service was ok the crew did not care about customers and had fun all night on my return flight in the kitchen making the business class customer sleep impossible. On the round trip I had 2 hours delay in NY and 1 hour in Madrid. I was told to be lucky because the day before they had 10 hours delay. On the entertainment side 5 movies which are the same on both legs. I won't fly them again!","","","Business Class","","3.0","2.0","1.0","2.0","3.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","W Lee","Canada","2013-06-11","MAD-LIS. I did my check-in passed through security and waited for boarding. I was expecting they would make an announcement for boarding which they didn't. Since I was sitting with my back to the gate I didn't see the boarding and missed my flight. I stayed calm and I was trying to figure out what to do but the boarding agent was very rude instead of helping me reschedule another flight she referred me to the ticket office and I needed to pay another ticket. Instead of flying with this company I bought a ticket with TAP Portugal instead.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","B Allen","United States","2013-06-02","Barcelona to Madrid (evening flight) - apparently it is well-known for the ""normal"" practice of the Barcelona Barajas Airport to decide how luggage is to be handled on flights and Air Europa is aware of this practice. Once our luggage was checked in with Air Europa they handed over control to the Barcelona Airport personnel. Upon our arrival in Madrid and after waiting for over 1 hour with no one overseeing the luggage area we finally found a company called Ground Works who provided this information about the workings of Barcelona Barajas Airport's working procedures with regard to luggage not arriving with the passenger(s). A total of over 2 hours of sleep lost from that learning experience. Still waiting for communication and luggage!","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","C Raabe","Germany","2013-05-27","PMI-BCN. Fast check-in. 35 min flight without service - as expected. Very comfortable plane arrived on time. Definitely recommended.","","","Economy","","10.0","4.0","3.0","0.0","0.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Crossley","Canada","2014-03-24","Flew Air Canada Rouge to/from Costa Rica. Had never heard of Rouge and was not told that this would be the carrier even when I called to book seats and meals. There are no meals unless you buy the overpriced cold items available - very limited choice as would be expected on a flight. Had we known we would have brought our own food as we did on the return flight. Entertainment available by Air Canada app that must be downloaded before flight. A few tablets are available for rent - and they go fast. Seats are not comfortable - spent a week with back pain after 5 hours in one. There is also barely enough room to get into your seat. I'm not a large person but it was a challenged getting in and out of seat. Have flown Air Canada before and was happy with it. Not happy with Rouge and as you don't know if they will be the carrier when you book through Air Canada this will prevent me from ever booking a vacation or flight with them again. Cabin staff were friendly but not really helpful - there didn't seem to be anything they could do to help.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Wayne Denman","Canada","2014-03-24","Flew Air Canada rouge Toronto to Grenada return March 3 and 10 2014. Will never fly it again. A disgrace for a any airline let alone what they term a discount airline. Will travel to US or make connections on other airlines before I fly them again. After a week of sun and relaxing to have to endure seats with no leg room and no entertainment or even a 25 cent bag of peanuts who needs this. Get Real Air Canada rouge. You say all is well but people will only fly once and say goodbye forget your return flyers.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jacob Mintz","Canada","2014-03-24","Traveled from YYZ-MCO MCO-YYZ both flights were on time. The flight attendants are nice and helpful but a little disorganized. The plane was en airbus A319 and was modern and clean both ways. Seat are not very comfy plus there no legroom and you are squished in the seats. The service on the plane and at the airport are good. Movie system has new shows but old eps. Overall both flights were good. There is a good selection of food and drinks.","","","Economy","","5.0","2.0","4.0","4.0","2.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Sibel Bentaieb","Canada","2015-04-19","CDG to Vancouver: New direct flight on April 12. Boarding slightly chaotic no FA at the aircraft door to welcome passengers. Captain decided to upgrade a friend and have them sat next to me blocking my aisle access. This is a usual issue with Air France and KLM once the doors are closed staff on free tickets are upgraded and high fare paying passengers are asked to move around to accommodate them. Simply appalling. Service was curt and staff busy chit chatting with their upgraded colleagues. The purser profusely apologized but stated there was little she could do. Food was good and plentiful. Audio video completely sub-par.","","","Business Class","","2.0","3.0","2.0","4.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Powile","France","2015-04-17","I flew HND to CDG on the new Business Class. The seat is far better. Service and food always good. One small issue: new entertainment system takes at least 20 minutes to understand unless you are a specialist. Typically French: not intuitive at all complex and could have been much better if tested on real customers. Once you understand how to use it one must admit the offer is great. One big problem: they have only two toilets for business class (65 seats!) ! They had three before! Surprise surprise everybody waits in line for ages! This is a terrible mistake they made! The funny thing is that they want to upscale!","","","Business Class","","3.0","5.0","5.0","5.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Abhijit Sengupta","India","2015-04-14","I booked Air France from New Delhi India for my travel to UK and Europe. The following are the major issues with this airline. 1) The flight leaves New Delhi at midnight AF 225 and the cabin crew were unhelpful and rude. 2) No proper meal was served only midnight snacks. 3) No liquor served at all. 4) You ask for tea or coffee you will be frowned at and occasionally will be shown a counter where water and hot drinks are kept for self service. 5) Inflight entertainment is awfully poor quality. 6) Seat quality is most uncomfortable. I am happy I didn't waste money on upgrading to premier economy.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Akifumi Kuchino","Japan","2013-05-22","Valencia to Paris in May. The service was very poor and treating the customer as baggage. Boarding time was not accurate and took a very long time to be ready to be push back. The cabin was very dirty and not cleaned. The cabin crew were not willing to serve customer and didn't smile or show any appreciation to the customer.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Zohar Motti","Israel","2013-05-16","Barcelona to Ben-Gurion airport on 16 May 2013 departing Barcelona at 00.35. My wife and I were sat in row 8seats E and F. Duration of the flight was more than 4 hours and cabin staff served passengers more than 3 hours into the flight with cold drinks only and a sandwich. As we were served with cold drinks I asked for a cup of tea I was told there were no hot drinks on this flight. It was very cold in the cabin and passengers asked for blankets which were not available. Not acceptable that no blankets were available during such a flight.","","","Economy","","","2.0","1.0","1.0","1.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Don Green","Canada","2013-05-01","Yesterday I flew from Malaga to Paris with Air Europa which was a code share with KLM. Being 6'5"" does have it's advantages but not when you are flying on a Boeing 737-800 in economy. I know this from several past experiences. That is why I was pleasantly surprised when the customer service agent at the check in counter offered me an extra room exit row seat without me even having to ask. From check in to landing everyone was totally professional and courteous. Nicely done Air Europa.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Fromm","Canada","2014-03-24","LAS to YYZ March 2014. I am a loyal Air Canada flyer and mostly travel Executive Class. I am extremely disappointed with Rouge and how Air Canada is forcing its clients to use Rouge and has stopped regular Air Canada flights to my usual destinations. The planes are all very old and rickety and the attendants very inexperienced although all friendly. It would be different if the fares dropped in half but they are exactly the same which is ridiculous. I am looking for alternatives as I will not be forced to receive second class service for the same high prices the entertainment system is poor and they show movies on an old tube screen but do not provide the ancient headphone adapters so what's the point.","","","Premium Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N Anthony","Canada","2014-03-21","Just came back from a trip to Orlando from Toronto. Purchased my tickets on Air Canada only to find out a few weeks before that I got ""Rouged"". I am an Air Canada Altitude Elite 50K member and fly on mainline AC quite frequently. When I bought my ticket in April 2013 I expected to fly on the airline I originally booked with but that was not the case. They switched my flight without warning. Getting on the plane the first thing you notice is how they squeezed all the seats together to give you no leg room. Unless you are a young child your knees will be plastered against the seat back in front of you. Good luck with the inflight non-entertainment system - you will need to remember to charge your device completely because there are no outlets. Also the movies were all second rate. Best of luck trying to get any work done the cramped room does not allow a regular sized laptop to be placed on the tray table without being squeezed between your abdomen and the seat in front.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","L Villeneuve","Canada","2014-03-21","They kept us on an airplane for 2 hours initially hardly any circulation trying to fix a problem with the navigation system. Then they left us on the plane for 2 hours while they tried to fix it giving us false hope every 30 minutes or so. They offered some of us a tiny bag of almonds but we had to share with the person beside us because they didn't have enough for everyone. Finally they got us off the plane 2 hours later. Gave us $10 to buy lunch. Flight was supposed to leave at 10.30am at 1.30pm or so we get an announcement saying flight will be leaving at 3pm. Then another delay to 4pm. Meanwhile the weather outside is getting worse and worse. So now we board at 4pm. They had us sit on the airplane for another 3 hours before we actually took off. 200+ people missed a whole day of vacation time. Updates were very infrequent. To top it all off the flight crew were miserable. They were finally walking by to offer us some food but a) they ran out of everything and b) they walked right by our row without asking. When I waved my hand the attendant got annoyed with me. It was the last time I fly with Air Canada. The free food was a sandwich. The drinks - they gave you pop juice or water and you couldn't have an actual can. Inflight entertainment - forget it. They didn't play a movie on the way to Montego Bay. You had to have the app downloaded on your phone. If you didn't have the app you got nothing.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S J Bird","United Kingdom","2015-04-06","We booked flights from Birmingham International to Paris CDG as we were going to Disneyland Paris. We were booked onto the 6.25am flight for which we arrived at BHX two hours prior to departure only to find that our flight was actually being handled by FlyBe. After over an hour in the check-in queue we heard a message that there was a computer error we were devastated when our flight was instructed to take off without us and approximately 60 other passengers as we couldn't be checked in at this time. We were travelling with two young children and a baby and were disgusted at the lack of organisation by the airline in the hours that followed. We were not spoken to by any members of staff about what to do next but told to go and have breakfast with our £5 food vouchers what can £ £5 buy you in an airport? I refused to leave the check-in desk until I had details about our re-booked flights and after five hours of sitting on the airport floor complaining I finally managed to get a member of staff to book us on to the next flight to Lyon where there would be a connecting flight to Paris. By the time we landed at Paris CDG we had been travelling for fourteen hours and the children were distressed hungry and tired. To then be told that this incompetent airline had lost one of our suitcases and my pushchair was the final straw.","","","Economy","","1.0","4.0","1.0","4.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Manderstam Andrew","South Africa","2015-04-06","Air France has a reputation of serving excellent food and good wines. It has however introduced in business class what it calls a new ""light"" menu. In fact the light offering is little more than an excuse to serve minuscule portions under the guise of the now discredited ""nouvelle cuisine"". The chief purser on the flight assured me that the new menu was popular but a quick unscientific survey of my fellow passengers seemed to show the opposite. For the record first course was a tiny block of Foie Gras with overlooked mixed vegetables. Followed by shrimps in a brown tasteless sauce and mashed potatoes (difficult to identify). The desert was a stale pastry. The guest chef (unknown outside of France) who prepared this offering clearly needs extra training on the impact of altitude on the taste of food come on Air France bring back the much loved classic menu. Meanwhile on a long flight if not on a diet bring your own sandwiches!","","","Business Class","","7.0","2.0","5.0","2.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Guillaume Miceli","United Kingdom","2015-04-06","Return flight London to Paris (AF 1081 and AF 1080) Flight was on time aircraft was good and flight attendants attentive. Really enjoyed flying with Air France.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","I G Hutchinson","United Kingdom","2013-04-22","We (spouse and myself) used AE for a return trip to Cuba via Madrid. Though in most ways the airline was acceptable rather than good or better the food was unspeakably bad. The evening meal was something that passed for pasta - in truth it was a congealed mess not warm and in no way tasty. Breakfast comprised a box with a roll with a tiny blob of butter and a piece of processed meat thrown in. Completely unacceptable. I will not fly them again.","","","Economy","","2.0","3.0","4.0","1.0","1.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Tim Palmer","United Kingdom","2013-03-25","I thought this airline was very good. 23kg for luggage so I took some golf clubs. Flight was cheap. The service onboard was limited but it didn't need to be overcomplicated on a 2 hour flight from London to Madrid. Flights were on time and got to the destination a bit early both ways. Luggage was on the conveyor at the other end as soon as I arrived.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Christine Cord","Canada","2014-03-18","Feb 27 2014. When we original booked this flight from Toronto to Orlando return it was with Air Canada. When Air Canada up and decided to change the flights to Rouge there was no compensation for cost given as a refund or credit as Rouge is supposedly a cheaper flight. This fact was confirmed by speaking with other passengers on the flight who booked the flight through Air Canada Rouge. Not only did they not compensate us for the change they automatically changed our seating - splitting my husband and myself approximately 8 rows apart. I would also confirm that I had to prepay for seat selection. When I went to check in online the flight was sold out and I could not get my seat that I had paid for back. The new seats are horrible. I am only 5 feet and I couldn't get comfortable with the decreased leg room. I don't know how they expect people to sit in these seats for a 5 plus hour flight. They have taken out the TVs in the seats. They boast themselves as having a huge selection of movies etc. with their new app that has to be downloaded. Their huge selection is worse and older than Netflix. It really is a joke. If you want anything that is enjoyable make sure you download your own movies/shows before flying. Next time look at WestJet before booking Air Canada.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Stuart Braund","Canada","2014-03-18","I am relatively tall and have just experienced the most uncomfortable flight in my (substantial) list of flights (over 50 years). In the interest of (literally) squeezing the last buck out of their aircraft's potential they have shortened (even further) the distance between seats making it impossible for me to withdraw my legs to sitting properly behind the seat ahead! Totally ridiculous whoever came up with this ""brilliant"" move must have been a height challenged individual.","","","Economy","","1.0","1.0","4.0","4.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Paulin Tellett","Canada","2014-03-18","On March 2 2014 we flew back from Puerto Vallarta on Air Canada Rouge (flight A/C 1819). Was it a good experience? No. It was an awful experience. Rouge makes us see red. The seats in the plane were so crammed up that we felt that we were in a can of sardines One of us is 1 m 90 tall Consequently his knees were stuck in the seat in front of him with no way of stretching his legs. Many passengers with mobility issues had a hard time getting out of their seat (e.g: to go to the washroom). Rouge is a poor service and shame on Air Canada for offering it. It shows disrespect to the clientele. We’d rather pay more money to get a better service and have more space. We expect a better service.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Leverton","United Kingdom","2015-03-30","BMX-Paris. Very good service. Cabin crew were polite and attentive. Helped to find our connecting flight. No inflight entertainment but not an issue as was a very short flight. Seating was 3-3 across but were only the normal economy seats but had middle seat left empty and the armrests could be moved so not impressed by this. Food was very good and well presented. Felt service was what sold this flight to me. When traveling business with other airlines you can see the difference in seating. Liked the flight but would not recommend Air France over other airlines.","","","Business Class","","6.0","2.0","5.0","4.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Leverton","United Kingdom","2015-03-30","KL to Paris. Service: Male cabin crew were rude and unhelpful. After the first meal there is no sign of crew for around 7 hours. No drinks offered. Food is poor. TV was broken. Asked to have it looked at. Never happened. Based on what my partner could see there were very few options and few recent films. Old aircraft with old seat. Very disappointed by this flight.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Andy Pac","Saudi Arabia","2015-03-29","I've had the misfortune of flying Air France on many occasions and every time I am let down by some aspect of it. It is only through desperation I use the airline now and I would willingly pay over their price to avoid it. As a frequent flyer from Saudi Arabia I find AF charter Saudi Air flights and pass them off as their own. For me this is unacceptable. If I wanted Saudi Air I would book Saudi Air. The toilets are always dirty and smelly the flight crew generally miserable and there are always extremely badly behaved kids crawling over the seats. What I've also found is the passengers here cannot wait for the plane to stop before they're out of their seats and there is no admonishment from the staff. The food is always bland and as cheap as possible they can't even be bothered buttering the sandwiches and the excuse for dinner is laughable. There is zero inflight entertainment. I've also had occasion to speak to the staff at CDG airport possibly the most frustrating airport in the world and they are the rudest I have ever come across. I really dislike both Saudi Air and Air France for these reasons. I would definitely not recommend.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Depaepe","Belgium","2013-03-12","BRU-MAD return flight on E195. Planes are new and clean. Seats comfortable and reasonable leg room. Flights on time. Food for purchase no IFE (which is normal on a 2 hour flight). Flight attendants very nice. Good value for money!","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Janice Walker","United Kingdom","2013-01-15","Gatwick to Lima via Madrid. Everyone of the 4 flights was late with no information given. Because of this I missed a connection for an internal flight and had to buy a new ticket. The food was the worst I have ever come across and I'm not a fussy eater. Top that off with 2.50 Euros for a tiny cup of cheap and nasty coffee. I won't be flying with them again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Bacallado","Spain","2012-12-29","MAD-Milan return. Both flights on time. Check in was fast no long lines. Boarding by rows. Planes both ways nice 737 comfortable and nice mood lighting. Very nice and professional crew. No IFE food for purchase. Bags on belt short after arrival.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Chris Dore","United Kingdom","2012-12-13","LGW-MAD. Flight supposedly on Embraer aircraft but instead on 737. Very good legroom for what is in effect a low cost shuttle flight. Comfy seats. Flight left and arrived on time. Only food available was to buy.","","","Economy","","10.0","5.0","4.0","0.0","0.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Anzaar Khan","India","2015-07-31","Legroom comfortable, cabin very quiet and LED lighting gives a great feel. Charging and USB socket on every seat very helpful. The crew were smiling and courteous, and food extremely good. Best service to date with Air India, except for the immigrations and customs in Delhi which could be done directly in Bangalore.","Boeing 787-800","Solo Leisure","Economy","Dubai to Bangalore via Delhi","9.0","5.0","5.0","4.0","3.0","4.0","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Smith","Canada","2014-03-18","YYZ-MCO-YYZ. Family of 5 travelling in economy. On time departures both ways. Flight crew was very friendly and attentive (also much younger than the average AC flight crew which isn't necessarily a bad thing). Aircraft was an A319 in rouge livery. Pretty basic but clean and nice. The only catch is the IFE is Wifi-based so you have to have an IPhone or IPad with the AC app or you need to rent one in flight for $10. Fortunately they told us this before we departed so we were able to download the app.","","","Economy","","9.0","3.0","4.0","2.0","4.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Chayer","Canada","2014-03-17","LAS-YUL on March 14. First impression is that legroom is very tight as compared to regular AC flight on a similar airplane so much that my legs hurt at the end of the 5hr trip (and I'm no big guy). Catering goes as always from front to rear and food is for purchase. If your seat is at the back of the plane good luck getting proper food you'll have to make do with chips and chocolate bars. I did not use the wi-fi flight entertainment system but others tried and were not able to get the feature working properly. Staff friendly but issues are not related to them. It just feels as if Air Canada has decided to cheap out as much as they can while still charging a premium.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Martin","Canada","2014-03-17","I took AC Rouge for a flight back from Las Vegas. Flight attendants were very young and inexperienced. Very poor service onboard one beverage service for a 5 hours flight (FA's having fun in the back of the plane for the rest of the time). No announcement from the captain. Very few iPads available. I'm a frequent traveller with AC I will avoid Rouge.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","H Thomas","United Kingdom","2015-03-26","Have flown to Paris multiple times from various airports in the UK on many different airlines. Air France is without doubt the worst option in my opinion. Every time I have attempted to check in online I have had an error message and then when trying to check in electronically at the airport I've had the same error message and had to go queue and check in manually. On top of the inconvenience this causes it also limits your seat choosing options. On 2 occasions I've ended up in the 'middle' seat. Be warned the arm rests are actually on this seat (as opposed to equally split between the two seats). That means that the seat is incredibly tight - I'm a 34"" waist and it was uncomfortable - I imagine for anyone larger it would become physically impossible. Overall an incredibly arrogant airline. Avoid and go with British Airways or a budget alternative.","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Christoph","Austria","2015-03-25","GIG-MUC via CDG on B773 and A321. Flights were on time and all in all fine. Long haul flight landed even 50 min early in Paris. FA's were friendly. Food was good especially the wine. I didn't like the very uncomfortable seat on the 777-300 it was impossible to sleep in it. The seat pitch on the other hand was fine. In total I had good flights with Air France. They brought me safe and on time to my final destination.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Chris Dore","United Kingdom","2012-12-13","MAD-EZE Airbus A332.Clean aircraft but not much legroom. Flight left 20 mins late but caught up time and arrived on schedule in Buenos Aires. Food OK. Three meals served one of which breakfast was merely a snack. Monitor in my seatback did not work and as the plane was full no chance of moving. Very little ""non- Spanish"" entertainment played in any case.","","","Economy","","8.0","3.0","5.0","3.0","1.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","David Burgess","United Kingdom","2012-12-03","London to Gran Canaria via Madrid Business Class. Food was disgusting tiny portions on plastic plates. Worse than economy on most airlines. Service was non existent. This is not a real business class. Never again.","","","Business Class","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Ranjit Pradhan","United States","2015-07-28","The positives: The Dreamliner is an excellent and new aircraft and for once everything on it worked and was clean and well maintained. The lie flat bed in business was excellent. Much more spacious than the United product or the Smartium business bed on Asiana and others. The layout of the seats is a bit different - less privacy but more open feeling and real space. Comfy duvet and blankets provided on this night flight. Cabin crew although older (55+) were very well trained, warm, polite and efficient. They came around repeatedly talking to the passengers and making sure we were comfortable and seemed to genuinely care. In fact their efforts helped overcame the other deficiencies in the hard product. Compared to the brusque automatons on United these folks were full of smiles and eager to please. Also the Indian food selection was delicious. The negatives: compared to the premium airlines AI is clearly not as polished or well organized. Meals were provided all at once in a single tray - not course by course as on other airlines. Menus was not provided. Wine choice was very limited. Champagne was served lukewarm. After dinner the crew disappeared and did not patrol the aisles refilling glasses - but then passengers were asleep and I'm sure if anyone had requested they would have come right away. Movie selection though limited was not as bad as I had imagined. It would be nice to have served a quick snack or wake-up drink prior to landing. It was strange that the only announcement we got to wake us up was the one saying we were preparing to land! Overall a good product and definitely exceeded expectations. Not on par as Singapore, Emirates and Asian carriers but solidly good overall.","Boeing 787","Solo Leisure","Business Class","Shanghai to Delhi","7.0","5.0","5.0","5.0","3.0","3.0","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mike Halpenny","New Zealand","2015-07-27","Flight of 9 hours from Delhi to London on 777-300 series. Managed to book seat 42 which is an aisle seat in line of 3 with no seat in front of it. Great leg room plus middle seat next to me was empty. 2 meals offered plus drinks and flight was on time. Crew worked hard at offering water and juice during flight and arrived in London dead on time.","Boeing 777-300","Couple Leisure","Economy","Delhi to London","8.0","5.0","4.0","4.0","3.0","4.0","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mike Halpenny","New Zealand","2015-07-27","Evening flight from Heathrow on Air India 777-300 to Delhi. Left on time and arrived slightly early 2 meals offered plus drink service. Plenty of time to sleep and arrive refreshed at lunchtime Delhi time Again managed to book seat 42 with no seat in front but did move in flight to an empty row of 3 which allowed some better sleep. Crew excellent as have been previous flights on Air India","Boeing 777-300","Couple Leisure","Economy","London to Delhi","8.0","5.0","4.0","4.0","3.0","4.0","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","E Couture-Doherty","Canada","2014-03-17","After reviewing the webpage for Rouge I charged up my laptop and tablets to make use of the entertainment system on board that streams content to your device. For the flight to the destination the onboard system malfunctioned flight attendants were unable to make it work for any passengers. For the flight back home it was working however after trying to stream the content for 30 minutes on each of my devices I asked the flight attendants why it was not working and they replied that the service is for Apple customers only. Air Canada Rouge should specify that only Apple products will work with their systems. Seat pitch was uncomfortable in the A319. On the way to my destination attendants came only once with food and beverage service for a 4.5 hour flight. Also I was under the impression that Air Canada had to hire bilingual staff members where the only French that the flight attendants were able to speak was when they were reading the safety demonstration card and the landing card. They were not even able to provide accurate translations of the Captains announcements. Not impressed.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Brent Tarini","Canada","2014-03-14","AC 126 Edmonton to Toronto Mar 1. AC 1874 Toronto to Orlando Mar 1. AC 1875 Orlando to Toronto Mar 14. AC 175 Toronto to Edmonton Mar 14 2014. Air Canada Rouge is definitely not up to Air Canada standards! I fly AC on a weekly basis and took a trip down south with my family on AC rouge. It is not the AC that I am used to that is for sure. Bad seats no leg room and multiple delays on both legs 9 the trip. I am loyal AC customer but won't fly rouge again.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","D Gresko","Canada","2014-03-06","Toronto to Montego Bay return. Cabin outdated and in need of serious attention. Inflight ""entertainment"" is wildly outdated. Good point: I travelled in business class and food was pretty good. Service a bit slow but at least we got fed. Overall average and definitely not worth the cost.","","","Business Class","","6.0","2.0","3.0","4.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Powile","France","2015-03-18","Flew CDG to JFK. Very effective service on the ground and onboard the plane. Food and wine were fine. Only problem was luggage delivery (30 minutes + and no priority at all despite proper yellow tag). Always the same problem with AF: they promise more than they can deliver. Furthermore as always in France no proper customers service!","","","Business Class","","4.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Powilewicz Alexis","France","2015-03-18","Flew CDG to JFK. Very effective service on the ground and onboard the plane. Food and wine were fine. Only problem was luggage delivery (30 minutes + and no priority at all despite proper yellow tag). Always the same problem with AF: they promise more than they can deliver. Furthermore as always in France no proper customers service!","","","Business Class","","4.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Steven Cao","China","2015-03-17","PVG-CDG-VIE last month PVG-CDG on brand new A380 check-in at PVG airport handled by China Eastern staff very rude and inefficient even I'm Elite Plus member of Skyteam lounge is good with plenty of hot food/wine/champagne at PVG. A380 economy seat is comfortable and spacious AVOD is fantastic. Good quality food and wine. No water/drinks served during the dinner and breakfast and you need go to galley to get water by yourself. CDG-VIE on A320 nothing to say as its European short-haul flight.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Brian E Smith","Japan","2015-03-17","BCN-CDG-HND in Premium Economy. The first leg from BCN had drama. It was the last flight of a day when a flight had been cancelled earlier and seating was overbooked. I was assigned a middle seat. One of the flaws of their intra-Europe flights is that you cannot ever book your seat in advance and I paid for my ticket 8 months in advance! Previously I was served a meal on this short flight but not this one. We were only given a small dry sandwich and a cup of water (no second drinks service). The flight attendant in charge seemed to care less about anyone in the ""premium cabin"". Air France make no effort to distinguish the intra-Europe premium economy experience apart from you being seated near the front. The late night flight to HND on a newly refurbished 777-200 was actually quite nice. The crew were very accommodating and the toilets were clean throughout. The premium economy seat was OK but you cannot get any sleep in them as many have said. The entertainment system is updated with touch screens though I couldn't find much to watch. I ordered a special Lentore meal in advance and it was delicious. The standard pre-arrival breakfast was dreadful. No food offered between meal times during the 11+ hour flight. The only good thing about being in premium economy is knowing you're not squeezed into economy. Overall not a very positive experience for me this journey.","","","Premium Economy","","6.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","C Haas","Netherlands","2012-11-29","Amsterdam via Madrid (with transfer) to Punta Cana Dominican Republic and vice versa. Old airplanes. No screens in the headrest in front of you but general screens that didn't all work. The sound didn't work the reading light didn't work the crew decided to switch off the lights (on a day flight). I couldn't read without a reading light I couldn't watch the movie without sound. Bad service no hostess to guide us through Madrid airport for our transfer and very limited legroom. The limit was that we had to pay 20 dollars per person when we were leaving the Dominican Republic. This wasn't at somebody from the Dominican customs but at the desk of Air Europa. When I pay the full price (a lot more than last year when we could fly directly with KLM) I expect good service. Never again!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Gary Elson","United Kingdom","2012-11-14","Flew London - Madrid - Caracas and return. Cheap on time comfortable adequate leg room (I'm 6' 4"") but suggest seats B or G on the aisle.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","A Roberts","United Kingdom","2012-10-29","London Gatwick to Madrid in Oct 2012. Ordered extra legroom seats for 20 euros each way checked in online too. Check-in was quick boarding was on time and took off at the correct time - no delays. Staff onboard were able to speak both Spanish and English and sold a range of snacks drinks and other items - very reasonably priced and able to take credit cards. Flew on a Boeing 737-800 and an Embraer 195 jet aircraft. Flight itself was faultless - very comfortable seating heating in cabin was very good - excellent airline will look forward to flying them again!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mike Halpenny","New Zealand","2015-07-27","Air India Dreamliner from Delhi to Melbourne pulled away from the gate on time but during taxi returned back to a different gate due to a technical issue. Took 1.5 hours to fix during which time lunch and drinks service was offered. Once fault repaired flight underway almost 2 hours late. Little time made up of passage to Melbourne so arrived about 1.5 hours late which did squeeze connections from Melbourne. Air India had rebooked passengers who missed their connections and this was communicated on arrival as to new flight details Flight was comfortable with 2 meals plus snack and drinks offered. Crew again work hard keeping passengers comfortable and well hydrated. This was 4th Air India flight in space of a month and have to say was impressed in the offering. Would definitely fly them again if offered.","Boeing 787 Dreamliner","Couple Leisure","Economy","Delhi to Melbourne","8.0","4.0","4.0","4.0","3.0","5.0","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mike Halpenny","New Zealand","2015-07-27","Flew Air India Dreamliner from Melbourne to Delhi. Plane very comfortable seating arrangements good with plenty of space even for me at 6’4”, it was a day flight and 2 meals and a snack pack supplied on the journey of 12 hours which was a surprise. Meal choice of Indian veg or meat plus European choice of chicken with pasta. Drinks also offered each service. Crew offered plenty of water or juice throughout the flight and snacks and drinks available in the galley if required. Restrooms kept clean during flight. If there was a downside of Air India perhaps the in flight entertainment is a little limited but was adequate for the flight.","Boeing 787","Couple Leisure","Economy","Melbourne to Delhi","8.0","4.0","4.0","5.0","3.0","4.0","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Bertrand Marc","Canada","2014-03-05","Second experience with Air Canada Rouge. AC 1871 MCO to YUL Feb 28 seat 3A on an Airbus A319. There was no premium class on this flight so all seats are available in the first 3 rows and no other perk than an extra 6 inches of leg room. Cannot use E-Upgrades certificate to get these seats only available for a fee of $30 unless you are lucky and these are the only seat available when you board. Plane was full. Take-off was aborted in the middle of the runway for a faulty alarm apparently we had to go back to gate. After several passengers asked for it one FA passed the water. FA had plastic smiles (not as genuine as my first flight) and seemed very tired. We landed about 90 min late from schedule. I find slim line seats to be uncomfortable after 30 minutes so this delay was not welcome. In addition I wanted to do some work on my computer but as the person in front of me decided to recline his seat I had no room to open the laptop and work on it. Level of service and comfort comparable to Allegiant who offers the flight to BTV for $111. Not at all comparable to AC Main Line service and comfort but price is the same. IMO comparable to lower class airline service like Ryan Air Allegiance Jet Blue at a premium.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Dunigan","Canada","2014-02-27","My first AC Rouge flight YYZ-LAS on a 767 in Premium Rouge. With all the griping previously posted here I was curious and apprehensive. Aside from the change in IFE (streaming vs VOD) the flight was very similar to AC mainline North American service. FA's pleasant and attentive breakfast nice on time arrival and departure. No complaints at all though I imagine those on the narrowbody service will be surprised by the seating configuration in Premium.","","","Premium Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Simon Channon","United Kingdom","2015-03-09","Johannesburg to LHR via Paris. The long-haul was a 'curate's egg' of a journey. On-time comfortable seats at the front of the 380 (£50 extra well-spent) good choice of entertainment but slow service for drinks and dinner - the nastiest airline meal I've had in years. No water runs through the night and woken up nearly two hours before touchdown to serve breakfast. The CDG-LHR sector was normal short-haul experience.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","C Mackenzie","France","2015-03-09","I chose Air France to fly from Paris to Djakarta in September because it was incredibly cheap. I'll never understand airline pricing policies: this flight was cheaper than flying from Paris to Glasgow! The flight was not crowded so I had a whole row of seats to myself and was thus able to put my feet up which was an unexpected luxury when flying in economy (hence the five stars for seat comfort and value for money). I fly very frequently and hadn't flown with Air France on a long-haul flight for many years and was very pleasantly surprised by the food. It was delicious and a real cut above all the meals I've eaten aboard Emirates Qatar Aeroflot Singapore China Eastern etc. over the past few years. The cabin crew were charming friendly (mostly fairly mature men which as a woman I find a pleasant change from the often surly and very young women aboard many of the other airlines) and efficient. Given the choice another time I'd fly with this airline again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Paul Van Alsten","France","2012-10-09","ORY-MAD-ORY. Got upgraded both ways but Business class service rather inconsistent. Outbound B737-800 - cabin too hot comfortable leather seats with decent legroom blocked middle seat. Got some newspapers and a welcome juice in a plastic glass. After takeoff purser offered another juice and some peanuts - and that was it: No meal on a two-hour- flight! Inbound Embraer 195 - I like the 2x2 seating configuration cabin freezing cold. Neither newspapers nor welcome drink. But got a small cold tray as dinner. Cabin crew served some coffee then disappeared until landing. Lounge in MAD fairly spacious - good drink selection but disappointing food offer with only a few nibbles. Ticket fare quite competitive and I appreciated the upgrade gesture - but would definitely not pay for Business class.","","","Business Class","","5.0","3.0","3.0","2.0","0.0","","","2.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Steven King","United Kingdom","2012-09-28","Flew Gatwick to Madrid then Madrid to Lima yesterday and was pleasantly surprised. After reading the reviews below I was expecting a horror story. First flight took off on time. Second flight took off 45 minutes late but landed around 45 minutes early. Seats are comfy enough not amazing. Staff were pleasant. Food was better than a lot of other airlines I have been on. Considering my flight only cost about 580 pounds booked two days before departure I would say it is excellent value for money. Similar fares to Lima were costing around 900 pounds. Perhaps I just got lucky but I would give Air Europa the thumbs up.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Sreenath Pillai","France","2015-07-26","The quality of the airline has deteriorated badly. My first connection BOM-DEL was delayed with prior intimation which was fine. I reached DEL at the eleventh hour when the boarding for PAR had already begun. I met the worst ground staff at DEL airport who don't even know how to behave with a passenger and behave as if doing a big favour. I was not attended by any transit desk people and when contacted the AI staff asked me to run behind people on transit to other destinations that was just so cheap. Next thing was the annoying security check which took nearly 30 minutes with a quick immigration for transit passengers. The flight was quite empty and quite comfortable, with friendly cabin crew. But the flight was mostly full of foreigners and the announcement was missing in French and the really fast Indian English was really sad for the French people who kept asking me to translate what they meant. Arrival in Paris was very smooth. I wouldn't mind flying with AI but I would never ever fly via DEL airport again in my life except for my return flight and I would not mind shelling out some extra chunks for this matter. The ticket was the cheapest even at the last minute.","Boeing 787","Solo Leisure","Economy","BOM to CDG via DEL","6.0","4.0","4.0","4.0","2.0","1.0","1.0","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Davide liseno","Italy","2015-07-25","The flight AI301 scheduled at 7am of 14th May never left Melbourne because of an engine problem. They rescheduled us on a 2pm Thai flight on route Melbourne-Bangkok-Delhi. I got to Delhi at 3am instead of 6pm, when I booked the tickets through the Melbourne office they guaranteed me the transit hotel because my connection was more than 17 hours. When I got to Delhi a rude company attendant told me that they don't give this kind of service so I spent more than 10 hours on the airport. No way to speak with someone from the company during all this time. Air India never again - saved $300 compare with Emirates but a big mistake. Complain to the company and still waiting for an answer.","Boeing 787","Solo Leisure","Economy","Melbourne to Milan via Delhi","1.0","2.0","2.0","1.0","2.0","1.0","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Roozen Len","Canada","2014-02-27","YYZ-VRA Feb 6 AC Rouge 1752. VRA-YYZ Feb 13 AC Rouge 1753. This is Air Canada's new flag carrier. Stay away unless you like the smallest leg room in the air. If the seat ahead of you is reclined even slightly no room on the tray for even a coke can! Staff are annoyingly friendly with silly banter and phoney smiles. Absolutely no in- flight entertainment unless you bring a device and pre-install proprietary software. On the upside 100lb baggage allowance is highest around.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Gareth Parry","Canada","2014-02-26","Despite all the previous comments on this website about how poor Rouge is I have just come back from a trip to Las Vegas from Toronto and found the airline to be more than adequate. The aircraft itself was in good shape the seating was 2-3-2 in economy. I sat in an exit seat on the way out and in a bulkhead seat on the way back and had lots of legroom and the seats themselves were not too narrow even for me as a 6'2"" guy. The staff were very competent and helpful and the service was good throughout. Their uniforms are a bit silly but there you go. The on-board food selection was OK absolutely not any worse than any other airline believe me. The on-board entertainment although a bit different (had to have an app on a laptop or ipad) was perfectly good although slightly limited. I did not pay to access this. Overall on this route and with this aircraft all was good and no issues whatsoever.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","I Dujmovic","Croatia","2015-03-04","CDG-MAD-CDG-ZAG quite new airplanes on CDG-MAD-CDG route fast and smooth boarding on both airports and decent onboard service. CDG-ZAG route operated with smaller and a bit dated plane (HOP regional) but still good service and all flights on time.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","P Williams","Sweden","2015-03-04","On a flight from BKK to CDG nothing was served to eat for 9 hours. There was a self-service bar but they had run out of everything except water. The cabin crew did nothing except sitting in galley chatting with each other. They were not interested in us passengers at all. Air France is by far the worst airline i have traveled with. If you are going on a long haul flight with AF don't forget to bring some sandwiches with you because you might need it.","","","Economy","","1.0","3.0","1.0","1.0","5.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Parra Miguel","Spain","2012-09-27","Flying MAD-JFK and back. First flight not bad taking off near the right time flying with a relative comfort and arriving ok. But the way back - the flight supposed to be taking off at 10pm was delayed and delayed and delayed. After 5 hours waiting for any information it was cancelled. The staff were polite but really ineffective. Instead of taking a passenger list and assign them a hotel it was a ""first come first served"" without any control. Next morning no Air Europa staff appeared. Finally at 3pm a bus took us to the airport. At the airport Air Europa lanes were empty no staff. After half an hour someone appeared. Fortunately we were at the right place and took an advanced place in the lane. Very fortunately because only 30 passengers were assigned a flight that day at 10pm. No additional information for the rest of passengers just lane shut down and good bye. Finally with an additional delay of two hours we left JFK. As a final screw our luggage was not flying with us so we needed to wait additional 24h to have it.","","","Economy","","2.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","M Galst","United States","2012-09-23","You really do get what you pay for. They are cheap and that's what you should expect on board. Their boarding desk in JFK is in the back of the airport with no signs to help you locate it. The line is absurdly long and you get the impression when you give them your luggage that you may never see it again. The security check also left a little something to be desired in terms of safety. On board my TV did not work and my chair did not recline. It was a great flight from NY to Madrid! If I was not so cheap I would go elsewhere and will in the future.","","","Economy","","4.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Gold","United States","2012-09-04","Milan-JFK with a 4-hour layover in Madrid. When I asked to confirm my exit row seats on the Milan-Madrid flight assigned on the phone we were told by the gate agent that we had them - row 9 of the 737. That somehow didn't sound right but two agents couldn't be wrong. Of course these were normal economy seats with the spacious 30-inch pitch that tall people love. Luckily the exit row seats (actually row 14) were open and we grabbed them just when the door closed. On Madrid-JFK leg I had paid for the ""extra room"" economy seats something I found out was available by chance on the AE web site. But remember that gate agent in Milan who assigned row 9 as exit? She somehow did know enough to recognize that the assigned ""extra room"" seats were actually a bulkhead row with no extra room. It took several conversations in Madrid to secure actual ""extra room"" seats which are in fact exit rows on the AirBus. This saved the trip back to JFK from being a miserable disaster. We were lucky I guess that things sort of worked out. But I hate to think how many travellers are victims of a staff that needs to go back to basic training. How does this airline function?","","","Economy","","3.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Abdul Hamid Jacob-Hassan","France","2015-07-23","Flight was half empty. Crew were cordial and food was served immediately. The light-changing windows were slightly annoying. Prefer Jet for short-haul and domestic routes.","Boeing 787","Couple Leisure","Economy","Singapore to Chennai","4.0","4.0","3.0","2.0","2.0","5.0","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Lawrence McElroy","United States","2015-07-19","I read some bad reviews but it was mentioned the 787 was better. Not so in my case. I had an aisle seat. The seat reclining feature didn't work. I was forced to sit upright for the whole red eye flight of over 8 hours. The light switch on the remote didn't work so I couldn't even read. The lady in the window seat also had trouble with her seat. The food was not that great. The cabin staff were fine but not anything special like Emirates. About two hours after take off the cabin and lavatories were trashed. Safety was never an issue. All in all, I will avoid Air India, at least until I see some better reviews.","Boeing 787","FamilyLeisure","Economy","Paris to Delhi","1.0","1.0","2.0","1.0","1.0","2.0","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Downing","Canada","2014-02-26","First AC Rouge flight YYZ-SJO December 2013. Flight was on time and no problems with the service. Wifi based entertainment system didn't work. Generally this is a big step down from regular service and why can't I now book business to SJO or BCN?","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Deborah Roworth","Canada","2014-02-25","Terrible. I flew from Sudbury to Toronto to get this flight and the little Dash 8 from Sudbury had more legroom. The lady in front reclined so I watched her hair for 3 hours. Could not see my smartphone even if I had been stupid enough to pay for inflight entertainment on a 4 inch screen.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","I Nutt","Switzerland","2015-03-04","Flew Zurich CDG Atlanta return in Premium Economy. Would normally fly Swiss or Lufthansa but needed a late flight back from Atlanta so chose Air France. Have to say the premium economy seats are roomy allowing me to work during the outward bound flight to USA but they are very hard and do not recline properly so was not able to sleep much during the return night flight. Food was disappointing I think Lufthansa offer the better choice of meals. Also the choice of drinks was poor and the attendants were not too helpful. On the return journey they didn't distribute the kit with toothpaste face mask etc. Choice of inflight films was quite good although the picture quality of the monitor was poor. Priority channel for boarding and check in is OK but CDG transfers and lounges are a nightmare bursting to the seams with passengers not enough seating and not enough toilets.","","","Premium Economy","","3.0","1.0","2.0","2.0","4.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Markland","United Kingdom","2015-03-04","AF 522 CDG to Cape Town 2/2/15. Service diabolical seat uncomfortable food and beverage very average - all in all the most underwhelming of experiences just like BA in their nationalised period. The most extraordinary experience was to be told by 2 stewardesses over an hour between them to put out my reading light and go to sleep. 58 years ago aged 6 I might have accepted it but how utterly inappropriate behaviour. The first one actually reached past me and switched it off (this was maybe 30 minutes after they dimmed cabin lights after very poor food service). An hour or so later the second one tried and got a very brusque ""go away and leave me alone"" from me. This stunned her into saying ""you can't speak to me like that"" to which I responded ""I have now go away"". When did it become company policy for AF to treat customers like 6 year olds? Probably the most unsatisfactory flight I've ever taken.","","","Economy","","2.0","1.0","1.0","2.0","4.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","G Cook","United Kingdom","2012-09-04","Flights to Gran Canaria. If you book from the UK and select seats online they won't be there when you get to the airport and you will end up at the back of the plane as we did the connection in Madrid was horrendous and all our liquids including duty free was taken off us because we had to connect by bus in another terminal! The flight to Gran Canaria was good. The return was the same at check-in seats we had booked via the UK were not there we were offered rows at the back of the plane on the flight from Madrid to London the change at Madrid was the same horrendous with lots of furious passengers due to the heat no air conditioning in the transit lounge and very little time to catch the next flight. Planes on all occasions never used a gate once everyone was via bus so the flight time is good but the rest of it was bad. We had 75 minutes to make our connection after we touched down but we were so far away from the terminals by the time we arrived at the plane it was 10 minutes before take off and people were still getting on 15 minutes after we should have taken off - this happened both ways!","","","Economy","","5.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Nestor Boscan","Venezuela","2012-08-28","London-Madrid flight with a connection to Caracas on Friday 24/08. Arriving at London Airport Air Europa staff informed us the flight was delayed and they had no additional information. Hours later they inform us that our connection flights will wait for us in Madrid. Arriving at Madrid Air Europa informed us to run to the door and on arrival we were informed that they did not know they had to wait and that we were never on the waiting list which was already full. We had to wait until the next day to take the first flight to Caracas. When we got to the flight they informed us that we had to make a stop on Santiago de Compostela. Arriving in Santiago de Compostela we were asked to get off the plane and were standing on the plane for 20 minutes until they informed that we could not get off the plane. There was no communication Air Europa staff had no information and the only thing they told us was that we made a claim It caused us a big problem to lose a day trip which they never took responsibility. Last time I travel with them.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","E Goldstein","United States","2012-08-07","Flew from JFK in New York to Madrid. The 10.05 pm flight took off at 2.20 am. Flew from Barcelona to Madrid. The 12.05 pm flight took off at 4 pm and fortunately the 5.35 flight from Madrid to JFK was also about an hour late so we didn't miss our connection. Needless to say the experience was terrible and the on ground support was poor. Nobody could explain the delays or even when the plane would be ready to take off. The messages posted about departures never change so that regardless when the flight boarded and was scheduled to depart only the original information appeared. In addition our dietary requests - made far enough in advance were ignored on the flight to Spain but honored on the return trip.","","","Economy","","1.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Karam Kandola","United Kingdom","2015-07-17","LHR-ATQ via DEL in Business Class. Check in was a bit busy but we were checked in quick and given our boarding passes for all onwards flights. But we found out at check in that we would have to re-check our bags in at DEL. Air India lounge at LHR is very nice. Good choices of canapés and drinks. Boarding was a complete disaster, there was no separate queue for Business or First class passengers. Boarding drinks with a choice of orange juice or Champagne. Food was not the greatest and the seats were old. Landed in DEL ontime and had to re-check our bags in which was alright because, they have separate queues here. The lounge at DEL was very quiet and we were the only people in the lounge for a while. DEL-ATQ sector had a 2 hour delay because, but on the upside we were upgraded from Business to First which was a surprise. On this short flight we only got served nuts and drinks.","Boeing 777-300/ 777-200 LR","Business","Business Class","London Heathrow to Amritsar via Delhi","5.0","3.0","4.0","3.0","1.0","1.0","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","C Andrade","Singapore","2015-07-08","The service was adequate and friendly. Meal choice - Chicken/Fish/Vegetarian on the outgoing flight and kebabs as a big snack for the incoming overnight flight. In all a good return trip between Singapore and Goa via Mumbai. With this level of service, punctuality, leg room and price Air India is a good option. The negatives - I ordered a special (DBML) meal on the return flight but did not get it. Also Air India's online check-in has a glitch - I've faced this problem five times in the past (out of five attempts). The problem - at the end of the online check-in screens after entering passport and visa details, the system flashes an error message. At the airport staff struggle to rectify the error and have to consult manuals/supervisors etc. On the last occasion I tied up one check in counter for 20 minutes while they tried rectifying this problem.","Boeing 787 / A321","Solo Leisure","Economy","SIN to GOI via BOM","8.0","5.0","4.0","3.0","4.0","3.0","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Bertrand Marc","Canada","2014-02-21","AC1870 on Feb 17 seat 1A. I bought a flight pass for regular flights from Montreal to Orlando. Usually excellent service on Air Canada. They switched to Rouge last Monday. It is like buying a first class train ticket and being switched to a school bus. ""Premium"" class seats are economy poorly padded no working space. Entertainment system is an I - Pad (free in Premium - $10 in economy ) which works erratically at best. Staff doing their best with the tools they are given wearing a uniform that seems to have bought on sale at Giant Tiger.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","A Winarski","Canada","2014-02-14","AC 1881 Feb 12 2014 Sarasota to Toronto. Delayed 4.5 to 5 hours as of now. No considerations to passengers. JetBlue also delayed but they brought in pizza and drinks for their passengers. Many considerations to those that smoke to leave the secure area but no food. All the kiosks have been closed at this airport by 6 pm!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Bill Damery","Canada","2015-03-04","Flew from Toronto to Paris then on to Malaga on February 4th returned same route and airline February 24th. Never flown with Air France before but will from now on. Excellent cabin crews good food and wine clean comfortable jets on time never lost our baggage and short layovers in Paris both ways. I am booking second trip with them in September now.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Clive Howarth","United Kingdom","2015-03-04","Flight to Cape Town from CDG. Booked premium economy for me and my wife 11.20pm. Take off on time - so far so good. The premium economy seat does not recline it just slides down a bit and a metal support strut for the seat in front is just where you want to put your foot. The seat is also hard and uncomfortable with what seems to be a metal bar running across the middle. Place the pillow under buttock to try to relive the pain. A full hour passed without any cabin staff making a appearance no aperitif no drink no nothing! Eventually some hour and ten minutes later a hostess brings a tray of food which has no resemblance to something you can actually eat one small bottle of vino and half a cup of coffee. That's it lights out and we never see anyone again until about 8.30am. No sleep at all the most uncomfortable flight ever. By 9am we are presented with more awful food and anther half cup of coffee. The return journey was no better and now we are awaiting our luggage as for some reason it did not fly with us. The touch screen inflight entertainment has a mind of its own and would not work properly. A real let down for the price.","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","O Brucker","Norway","2012-07-25","Missed a connecting flight with Virgin to Havana and Air Europa had the first flight out via Madrid. Unprofessional staff. No information about delays in English. Slowest boarding process I have ever been a part of. Very tight seats no video or custom entertainment (10h day flight).","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Mont","Spain","2012-06-05","You get what you pay for (and sometimes you don't) - they were cheapest across the Atlantic but the seatback video choice was poor and some machines for our party didn't work. But they were the cheapest. When you don't get what you pay for: we booked an Air Europa flight not knowing it was a codeshare flight with Spanair. Spanair went bust on 27 January. We got an email over 4 months later telling us our flight had been cancelled. Unimpressive? I think so.","","","Economy","","6.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","John Mcdonald","United Kingdom","2012-05-11","London to Miami via Madrid. Long haul leg was awful the plane tatty and the service slow and snappy. An old aircraft with poor entertainment. There did not appear to be enough cabin staff to service the plane size. On our return the airline stranded us in Madrid due to a pilot strike. What was significant here is that it was a weekly regular dispute that the airline knew about but let passengers book and fly then knowingly allow them to become stranded. Worst of all they had made no attempt in Madrid to put staff on to assist inbound customers in Madrid airport. Young families were in floods of tears with Air Europa staff hiding away to avoid facing them. Even if this had not happened to us I would still avoid this airline - the worst I have flown with. Avoid at all cost.","","","Economy","","","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Sudheera Dahanayake","Sri Lanka","2015-07-03","On both sectors shabby aircraft interiors. The general appearance of the staff specially on the return flight was appalling. The grooming standards were low. The stewardess greeting customers in the aisle was leaning on a seat head rest with her hands on her chin and yawning - not the image that Air India wants to portray. The whole service and meal tray could be better. Their website is good and easy to use, the call centre staff are very polite and efficient - the airport in Delhi is a delight.","A319","Solo Leisure","Business Class","Delhi to Leh","3.0","3.0","2.0","2.0","1.0","3.0","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Karanjit Singh","India","2015-06-30","DEL-LHR - Experience was overall satisfactory, within 20 minutes we reached cruising altitude and immediately snacks and drinks were served. I must say the flight steward looked dazed and did not look motivated. After serving food (very average), our plates were collected and cabin lights were immediately turned off. I did notice a few people wandering around the cabin, looking for a bite to eat and water/drinks. I was able to sleep well. Flight was on time, landed around 10 mins late into Heathrow. LHR-DEL - Experience was again a let down. To begin with we were 4.5 hours late, though we were informed well in advance. We finally boarded the aircraft and the first images of worn out carpets and shabby seat upholstery made the already disgruntled passengers more upset. Food was served very fast and lights were switched off! A couple of hours into our flight I got up to get a glass of water, I asked the air hostesses sitting at the back and they simply pointed their finger at a water dispenser, which I personally found very unprofessional. The experience at new Delhi T3 was a mood changer (for the good)!","Boeing 787","FamilyLeisure","Economy","Delhi to London","3.0","3.0","1.0","1.0","2.0","3.0","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","T Edmiston","Canada","2014-02-10","Just returned from Huatulco Mexico. Booked our trip back in August with Air Canada. At the time had a choice of 3 airlines and even though Air Canada cost more money booked with them anyway as in the past were very happy with service flight and experience. Found out 2 weeks prior to our trip that we'd be flying Air Canada Rouge instead. Not at all a similar experience. Flight attendants were inexperienced and one was very rude. Airplane was freezing when we boarded in Toronto. Overall a horrible experience both ways. Won't book Air Canada again as there is no guarantee we'd be flying with them instead of Air Canada Rouge.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Malcolm Slater","Canada","2014-02-10","YYZ to MCO and return in January. This was my first experience with Rouge (I had booked the flight before it was Rouged) and it was a major disappointment after flying regularly with AC for the last 30 years. The seats were not comfortable and the pitch is inadequate. The inflight entertainment is a joke nobody in their right mind should rent an ipad or pay for the entertainment offered through their wifi service. The FAs did the minimum required. Coming back to the non-entertainment system as there are no power points you are unable to charge any mobile devices not sure if any batteries can last 7 or 8 hours for the Rouge flights to Europe! AC needs to re-think the customer experience for Rouge.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Obadia","France","2015-03-04","AF636 CDG-IAH 12/02/2015 Premium Economy. I paid 800 euros to have my wife upgraded to Premium Economy and would not advise anyone to commit such foolishness. This old 777-200 was to torn down with the space between the wall covers in the toilets filled up with filth. The seats were so hard that I decided to check what was going on and found out that the only separation between my“derriere and the seat metal structure was a 3 mm thin foam. Finally do not believe AF fancy adds about the food served in Premium Economy. We were served exactly the same meagre and unsavory portions as in Economy. When my wife got hungry about 6 hours after the meal she was informed that she had to wait for another two hours before to get anything. I can't say much about the crew because we seldom saw them. When I introduced a complaint in the AF system I was informed that due to an unusual number of complaints I should not expect anything form them before 3 weeks. No surprise here.","","","Premium Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","N Ahlfeld","Germany","2015-03-04","LAX-CDG (on A380) and CDG-TXL (on A321). Flight was delayed in Los Angeles due to incoming aircraft. In general no problem because automatic email was sent beforehand to inform passengers. But two issues: 1) They changed my ongoing flight from Paris to Berlin to a later one without telling me about it there was no communication. 2) The LAX-CDG flight caught up with the schedule so I could have made the original connecting flight but they wouldn't change my ticket back in Paris. Watched other passengers board the plane that I booked but had to wait 4 hrs at CDG for the next flight. Ground personnel refused to hand out anything not even a voucher for a drink or snack at the airport. I have been flying with AirFrance/KLM for many years now but I have to say that AF is loosing it's charm. Flight attendants on LAX-CDG didn't pay a lot of attention even though I have to say that there were always plenty of drinks and snacks.","","","Economy","","6.0","4.0","2.0","4.0","4.0","","","3.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Laura Thomas","United Kingdom","2012-05-10","I read these reviews before I flew and thought that they must be one offs but that was until I experienced an Air Europa flight. Recently flew indirectly to Havana via Madrid. Going out we had a 45minute delay which was nothing compared to what we experienced on the way back. The plane was as expected - not much legroom but comfortable enough for the price paid. Flying back was a disaster - flight from Havana to Madrid was delayed by 6 hours meaning we missed our connecting flight to London. The worst part was not knowing what was going on. Air Europa were unapologetic and couldn't answer our questions about what would happen when we got to Madrid. They did nothing to reassure us and left us feeling completely vulnerable. When we arrived in Madrid a representative told us that the next flight they could get us on would be in 24hours they did offer to put us up in a hotel for the night but we'd had enough by this point and paid 200 euros to get on an EasyJet flight home.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Jun Fang","China","2012-04-16","From Madrid to Palma de Mallorca. The flight was totally full. I did not have much space for my legs but flying time was only 1hour 10 mins. No free food or drinks service. 3days later I flew from Palma to Barcelona. This time was better and I had more space. Flight was on time.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Martin Fernandez","Spain","2012-03-19","MAD-CUN-MAD. Both flights on time. Comfortable seats with PTV's but very limited selection. Three services of food: one meal sandwich with drinks and pizza with drinks before landing on outbound flight inbound flight I only had dinner. Crew nice on both sectors. Overall a good experience and will be happy to fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mark Kearns","United States","2015-06-27","United flight was cancelled so I had to jump to AI. Flew first class and got first class treatment. Personal guide to walk me thru immigration, skip the lines and to the lounge. The lounge is excellent in Mumbai, business and the separate FC lounge. Onboard, seats are private. Service excellent and food is impressive. I have marked down for seat comfort - they lie flat but the cushion padding is poor and the seat is not comfortable. I also take a star off for movie selection - too few movies and too old. For a 15 hour flight I expect several top movies and new movies.  As a final note the new Mumbai airport, international are is impressive.","Boeing 777","Business","First Class","Mumbai to Newark","8.0","2.0","5.0","5.0","3.0","5.0","2.0","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Ivatury","India","2015-06-12","Flew Chicago to Delhi, business class, June 6 2015. Unlike most of my experience on other flights with Air India the crew disappeared after they served drinks and food. Just no service. On most other Airlines its common to see the crew walking with drinks every 15 mins or so. Well Air India did not think that's necessary. Food is average. Crew do not even bother to check if the amenities in the toilets are there. 
","","Business","Business Class","Chicago to Delhi","1.0","3.0","1.0","2.0","4.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","R Bendor","Canada","2014-02-07","YHZ-YYZ AC619. YYZ-MCO AC1868. Air Canada Rouge: A discount airline which happily accepts full business class fares for tiny seats and no significant added value. I will never fly this airline again in business class. Cancelled my return fight and chose to fly another airline. Simple solution don't sell business class seats. Shame on Air Canada and Air Canada Rouge.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Jay Mortson","Canada","2014-01-29","Flew from Toronto Canada to Samana Dom Rep with Rouge airline (a branch of Air Canada) and the flight was great. The plane was an Airbus 319 it was modern and clean. Lots of leg room and the seats were comfortable. We had not flown with Air Canada in over 5 years and we had noticed a difference. If the chance comes up in the future to fly with them (its all about the price) we will.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Phillip Harris","France","2015-03-04","The usual underwhelming AF business class experience (I fly once a month on this route). AF has the nerve to advertise their new business class seat on billboards in Dakar knowing full well that they are not available on its DKR-CDG service and won't be for the foreseeable future. That's just the start. The boarding is a shambles but that's more the fault of the airport than AF probably (a quick congratulations to Dakar airport authorities on the overall organisation. Great idea to have most of the customs counters unmanned at peak time loved the chance to ponder the beauty of the building during the 30 minute wait). Once in the plane you realise that AF apparently cannot manage to get someone to vacuum clean the cabin before passengers are corralled in. Dirty and it's like that regularly! Sheer neglect and laziness. Still the crumbs and detritus on the floor are in-keeping with the ageing and shabby cabin which for reasons I'm yet to understand is invariably full. Service is haphazard and characterised mainly by its slow pace. Can't a meal be served within the first hour of a 5-hour flight? Apparently not. I was asked 3 times by three different cabin staff to endure the 'breakfast' service an hour out of Paris a 'no' each time finally got the message across. One male steward was helpful the others behaved like it was all too much trouble. Main meal mediocre wine OK. Overall glad it's not me paying the tickets.","","","Business Class","","3.0","3.0","2.0","3.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","H Williams","Australia","2015-03-04","CAN-CDG in business class old style 777. Excellent trip even though flight full. Two female flight attendants the best I have ever encountered on any flight they were helpful and professional engaging in conversation with passengers. Although it was the old style seating I found it comfortable and slept well. Food was good. Air France is highly recommended.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Daniel Sochor","Czech Republic","2012-03-10","MXP-MAD aboard B737-800 and quite a pleasant experience. Departure on time plane was clean and in good condition cabin crew approach to customers was fair. Prompt baggage delivery. You need to pay for food and drinks in economy including water. The selection of refreshment is however very good and the items are reasonably priced. Seats are rather cramped.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","C Claxon","United Kingdom","2012-03-01","London-Madrid-Las Palmas. Significant savings being routed via Madrid and very little extra hassle. Airbus 330 looked brand new. Being short-haul there were no inflight snacks and drinks however kids were given an entertaining gift. Both flights on time. The only thing that was very strange was Air Europa's use of the original Madrid Barajas airport. It's a very disjointed terminal you get bussed around clearing immigration having hand luggage re-scanned etc. All in all I would be happy to fly with them again short haul.","","","Economy","","8.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","P Whistler","United Kingdom","2012-01-26","London to Madrid and onto Miami. I was a little nervous as it was our main holiday and we were picking up a cruise ship so didn't want problems the flights were both good and on time 1 hour delay coming home from Madrid good cabin staff clean plane but a bit old still had ash trays in seats. 767 really smooth flights would fly with them again and we had young children with us.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","N Singh","India","2015-06-12","Flew DEL-ORD and back. Poorly maintained aircraft B777. Worn out seats. Cleanliness sub-optimal both for the cabin and in the lavatories. Staff only does the process of rushing through meal service thrice during the 15 hour flight and switch off lights rest of the time - unlike some of the good East Asian airlines, there is no one regularly going through the cabin to see if passengers need anything. One can always go back and ask for tea/coffee. There is water/juices kept in the aisle but they really don't come back to see if replenishments are needed. In-flight entertainment inadequate for such a long flight. Flight path either not switched on in time or grossly inaccurate. Safety vests hanging out from below most seats. Food quality and quantity both average. On the forward flight, the salad was spoilt and I had to return it. Only good thing is the cost - I had purchased a hugely discounted ticket - cost far less than what was available on other airlines.","Boeing 777","Solo Leisure","Economy","DEL-ORD-DEL","5.0","4.0","2.0","2.0","2.0","","","5.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","T Loucaides","United Kingdom","2015-05-22","I was returning from a business trip in India and was booked onto air India flights. The first leg I flew business class on an A321. This was sub standard for business. The food was poor and the aircraft was very tired and dated. On checking in for this flight the staff were rude and displayed a distinct lack of awareness of time when checking in a large group. They refused to let us use the other business class desks for check in and this resulted in the plane being delayed. Our connection through Delhi was rushed because of this delay with us having to run through the airport. The 777 flight to LHR was outrageous. The staff were not at all attentive the food was inedible and seats uncomfortable. The in flight entertainment was of a low standard for a national airline. Business class was empty and they wouldn't move people who's entertainment was not working.","","","Economy","","","1.0","1.0","1.0","1.0","","","0.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Peter Henry","Canada","2014-01-28","December 27 YYZ-MCO. January 4 MCO-YYZ. January 26 MCO-YYZ. Do not fly Rouge seats are crammed staff are not knowledgeable planes are always delayed. After you book a seat and pay for preferred seating they will send out an aircraft change notice without notifying you and you will be moved to a different seat and separated from who you are flying with.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J O'Neill","Canada","2014-01-28","Toronto to Las Vegas. Poor overall. Cramped seats - feel sorry for those on the aisle that have to contend with a steel box on the floor. No screens on the seat backs - so no movies unless you have an ipad - and mine didn't work with it. No big loss since the movies are all antiques anyway! No power for your computer. All this at a time where it appears that Air Transat is putting in screens.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Michael Lonergan","United States","2015-02-18","I flew business class on Air France's A380 for work. I was very excited to get the chance to fly this aircraft. I was totally underwhelmed by the business class seat. First Service was good. Wine was good. Entertainment was good. But - Business class on the A380 and the seat is not a lie flat seat! I don't think I slept 20 minutes. The pitch is 81 degrees. I'm 6'5"" - which means I barely fit in the seat when it opened up - but you find yourself sliding down the whole time.","","","Business Class","","2.0","1.0","4.0","4.0","4.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Daniel Dessort","France","2015-02-18","Paris CDG - Moscow Sheremetyevo. AF1844. I have never before encountered service in business class as so poor and an inflight experience as negative as I did on my recent flights: uncomfortable seats (in fact business class seat were economy class seats separated by one non-occupied seat. The entire meal was served on a single tray under a plastic film like in economy class. Entertainment were not available. The return flight Moscow-Paris on Aeroflot was significantly better!","","","Business Class","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Sylvie Castelein","Belgium","2012-01-21","Flight from Paris-Madrid-Buenos Aires return. Paris-Madrid was provided by Air France in codeshare. Good and cheap flights almost on time departure from Madrid 1 hour delayed but made up for lost time and arrived nearly on schedule in B.A. Luggage ok (23kg) food correct free meals and snacks blanket and pillow provided staff efficient plane looked clean. 3€ for the headphones 2€ for travel set.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Jose Luis","United Kingdom","2012-01-19","Just came back from Buenos Aires via Madrid the service provided was ok apart from the seats on the long haul flight being too close together. But that's to be expected with a charter carrier. Will use it again.","","","Economy","","8.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","K Johnson","United Kingdom","2012-01-09","London-Madrid then Madrid-Havana return. All four flights were punctual two arrived early. The London- Madrid plane was new roomy with comfy leather seats. No food but it is a very short flight and no hard sell of their own food/products. The plane to Havana was much older - no TV screens had to purchase (or use own) headphones. Seats were no smaller than other economy seats. It was clean staff friendly and we were given both a meal and a snack and water at no charge. Food was acceptable. Luggage arrived fine. I would have no qualms flying Air Europa again if the schedule suited me better.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","D Nachiket","India","2015-05-20","I missed my connecting flight of British Airways from London Heathrow to Mumbai as my first flight of American Airlines was delayed by 2 hours. So I was put on Air India flight 130. It was delayed by 5 hours. But on boarding I just was amazed to sit in the Boeing 787-8 Dreamliner. I like the in-flight entertainment the seat legroom was more than enough and yes the cabin interior was pretty colorful. The food was good enough even though a bit spicy but better than what was on American Airlines. The crew were also polite. Overall experience was pretty good. All Air India needs to do is keep a tab on delays and make sure they continue this trend on other flights as well. I would surely recommend this airline especially the Dreamliner.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Jain Anand","India","2015-05-16","8th May 2015 AI 603. BOM-Bangalore Executive Class. Comfortable seats savoury meal clean cabin - though signs of ageing visible and courteous staff. Overall a pleasant experience.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","3.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J Huitter","Canada","2014-01-28","Departure Toronto to LV Jan 19 on AC 1851. Return LV to Toronto Jan 24 on AC 1852. Over the past 10 years Air Canada has turned me into a loyal customer. They achieved this through quality aircraft crews who are customer focused and many little things such as comfortable seats the best inflight entertainment and an overall enjoyable travel experience. However I believe their attempt to compete head to head with low cost carriers and take market share from them will backfire. My Rouge flight to Las Vegas was cramped uncomfortable had no seat back entertainment system and the in-flight crew was undoubtedly frustrated by all the complaints and remarks that they were to the point of being rude. Through a 4.5 hour flight I didn't receive a visit from a flight attendant and wasn't even offered a glass of water. The worst part of the experience was the fact that I wasn't even aware this was a Rouge flight until I received an e-mail about their in-flight entertainment system. Up until the Rouge idea Air Canada had done a remarkable job of building a first class airline. I will never fly Rouge again and will even think twice about flying Air Canada in the future.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","P Donnie","Canada","2014-01-23","YYZ-LAS-YYZ. Never again! Five hours squished in an inhumanely tiny space with our knees pressed to the seat opposite us. The flight was no better than a cattle bus. The crew dressed up in ghastly uniforms and silly hats with seemingly no idea of what they were doing let alone what they were telling the passengers during the announcements. No food unless you buy the poor quality food they sell on board and no in seat entertainment system. My wife insisted we spend the extra money and return by Westjet which we would of done had they not been sold out. We will never fly Air Canada Rouge again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Letellier","France","2015-02-18","Flew CDG-DTW on Delta code-shared flight. New AF seats are very uncomfortable compared to the ones before and less room for the legs. Food was OK though not particularly tasty or healthy. The flight was an hour late with no explanation and assistance at CDG (too few counters for check-in).","","","Economy","","4.0","3.0","4.0","3.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","F Bernard","France","2015-02-11","ORY-MRS nothing special for this 1 hour flight cabin crew was smiling and friendly the captain made frequent announcements and the service was quick and professional. I definitively recommend this airline. No IFE.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Kwak","South Korea","2015-02-06","Flew Seoul-Vienna via Paris as well as Amsterdam because a huge delay before initial departure made me miss my Paris-Vienna flight. Ground staff in Seoul gave me a random seat - last row with no recline - despite my pre- assignment and my SkyPriority standing. The food was good and service in-flight satisfactory. KLM which flew me on the final leg delivered my luggage a day later though the efficiency in its tracking was high. The Charles de Gaulle Terminal 2F lounge was overcrowded. The return trip was satisfactory overall-meaning they need better training for their Seoul-based staff. Unpleasant and unprofessional.","","","Economy","","5.0","2.0","3.0","4.0","3.0","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Mimmi","Italy","2011-12-13","We flew to and from Havana and we're never going to repeat this experience! The seats were worn small and cramped and our legs hit the seat in front for 9 hours! No food except a snack while the rest was meant to be bought. On the return flight we were given the emergency exit seats except that before boarding the hostess called us and told us that those seats they were already taken and she would give us 3 row seats in business class. Well there was no business class and we had the most uncomfortable journey back I ever experienced.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","K Larsen","Denmark","2011-11-18","Paris CDG to Malaga. Old plane dirty and service started very late into the flight. Was on 6th row but was out of food when they finally came to my row. Flight crew did not seem to care about passengers. Announcements impossible to understand due to heavy Spanish accent. My luggage was lost and now 14 days later still no suitcase and airline very reluctant to assist.","","","Economy","","2.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","N Eustis","United States","2011-11-09","Flew for the first and last time. Our flight was delayed over 3 hours. We sat onboard for more than an hour without any announcements. The seats were extremely worn and uncomfortable. The floors were dirty with garbage/crumbs. Overall the planes felt old. The flight was overnight and around 3 am all the lights were turned on to serve a meal. I was overall disappointed with this airline and will not fly them again.","","","Economy","","5.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","V Ladhani","Germany","2015-05-13","BOM-DEL-FRA: Both sectors were operated by 787 Dreamliner. BOM-DEL was early morning flight so they served breakfast which was warm good and filling. On the both the sectors I noticed that cabin crew are quite different. Either one is polite and second is just ""veg"" or ""non-veg"". I am sorry but we are not sitting at a street side cafe. Air India is the flag carrier of India and the crew should understand very well that they are representing our country on foreign land. DEL-FRA sector was delayed by 50 mins but crew member on my row was very polite and welcoming. Cabin crew on other side of row was just disinterested and rude. As I have said before (see below) crew does lack inter-personal skills and need professional training. It was like flying two different airlines being in same aircraft. Cabins need to be regularly cleaned. Toilets should be in perfect condition. Food quality needs to be urgently improved. Captain needs training to interact with passengers on regular period. Its high time AVOD has to be upgraded. AI has to learn a lot all of this from thier own partners TK LH and SQ.","","","Economy","","5.0","4.0","2.0","2.0","2.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Ladhani","Germany","2015-05-11","FRA-DEL-BOM: Travelling with AI 2nd time within 3 months and I notice that the staff members are particularly lethargic and disinterested on FRA-DEL sector. Due to LH strike flight was completely booked out and ""old"" crew members of AI couldn't really handle this full flight though I have noticed that younger crew are willing and accommodating. In general crew highly lacks inter-personal skills and are strongly recommended to go through professional training. Another point where AI needs to be stringent is on cleanliness of the aircraft. These Dreamliners are only 2 years old and they are in appalling condition. Washroom glass broken and stuck with cello- tape. Luggage marks on overhead cabins cookie crumbs in seat pocket seat broken and handle is hanging. AVOD has very limited choice and urgently needs to upograde it. Indian food has won several accords world-wide and Air India is doing such injustice to Indian cuisine. They should learn from TK about it. AI needs to revamp its image in order to gain market or else they keep loosing. Next time I will fly with Jet or Turkish.","","","Economy","","6.0","4.0","2.0","3.0","2.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Kunal Chandra","Canada","2015-05-10","I flew from Ottawa via Montreal via Zurich to New Delhi then onwards to Calcutta. The flight from New Delhi to Calcutta was a total nightmare and I really don't recommend anyone flying with Air India at all. Flight was supposed to leave in the morning but didn't leave until 11.45 am. Staff unprofessional and didn't make this flight pleasant. Inflight entertainment in limited but you should bring your own IPad to watch movies music etc. Never again Air India.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","J McLean","Canada","2014-01-23","Air Canada is mediocre as it always has been but Air Canada Rouge is an absolute travesty. Usually when service and comfort drop the prices would too. Zero leg room for anyone taller than about 5'8"" and completely unhelpful customer service agents made my recent flight from Toronto to Orlando a nightmare. Fly pretty much any other airline if you have the opportunity.","","","Economy","","2.0","1.0","1.0","3.0","5.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","N McFadden","Canada","2014-01-21","CUN-YYZ: In July I booked a December trip on Air Canada and several months later we received an email saying the flight had been switched to Rouge but no refund so we paid for an Air Canada flight but got a much less comfortable Rouge flight for the same price. The seats on Rouge are very cramped: my husband's knees were hitting the seat in front and my son who is 6'4"" had to sit with his legs spread knees pointing outward. No screens in the back of the seats and if you don't have the device and app that connects to their system you can rent one to watch movies at a cost of $10! As far as staff go they seem to be trying to make Rouge more like Westjet's casual and friendly style but failed dismally on our flight. Announcements had a false perkiness to them... it sounded like they were trying to be conversational but were obviously reading (badly) from a script. The staff member doing the French announcements had an appallingly bad accent. Staff were pleasant enough but announcements very annoying.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","R Thut","Switzerland","2015-01-28","ZRH-CGD-PUF-on Jan 20 2015 and PUF-CDG-ZRH on Jan 25 2015. I must say AF mad a lot of positive progress in every way. The flight attendants and ground staff were marvellous. Friendly and always had a smile on their face. They made a drink round and served some crackers. For flights of approx. 1 hour very good. All flights were more or less on time. I will fly with them definitely again.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Jolly","Australia","2015-01-28","My husband and I flew Business Class on Air France in November 2014 Paris to Melbourne and found it to be wonderful. The meals service and attention given by the staff was excellent. I would have no hesitation in flying with them again as I fly to France each year and will certainly use their airline above any other.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Christophe Chouleur","France","2011-11-02","Paris CDG to Malaga return flights on time. Efficient boarding clean and comfortable cabin. Buy on Board menu is good and the prices are correct. Flight attendants doing their job. A good experience.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Paul Van Alsten","France","2011-09-22","ORY-MAD-ORY Economy. Departure from ORY much more convenient than CDG. Both flights on Embraer 195 - clean cabin comfortable leather seats with decent legroom. I like the 2x2 seating configuration. Food and drinks for purchase - pricey but excellent coffee. Lounge in MAD fairly spacious - good drink selection but disappointing food offer with only a few nibbles. On the downside both flights were delayed by one hour with no information or apologies from the crew. Ticket fare quite competitive considering that I booked my daytrip at short notice.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","T Antunes","United States","2011-09-22","JFK-Madrid and Vigo-Madrid-JFK. First time I used this airline and flight attendants courteous meals great on time and flight experience good. Booked my trip through online services and I was a little sceptic about it but it turned out to be fine and I will be using them again in future.","","","Economy","","9.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Patry","Canada","2015-05-08","Flight from KIX-HKG in Business Class. Although I found the lounge access at KIX mediocre which is shared with Cathay Pacific the Business Class product aboard the Dreamliner with AI is comparable or exceeds standards I have had with other carriers. There were three different meal selections on that flight (the curried chicken I had was delicious) and the seat/lie flat bed was very comfortable. Be careful not to place your mobile on the bottom armrest as there is a gap and it was difficult to retrieve when I reclined and it fell between. The entertainment system was excellent with a wide variety of films and television series. Overall I was very impressed with the service and it's much improved compared to when I last flew AI eight years ago.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","B Schubert","Germany","2015-05-05","We had three domestic flights in April 2015 (DEL-UDR-BOM-GOI) all on A319 aircraft. The aircraft interior was quite filthy on all flights. The food and drink service was ok on all flights. However the cabin crew did not pay attention to any safety related issues on any of those flights. Seats were reclined during take off and landing by a lot of passengers little kids were running over their parents laps from across seat rows during take off and cabin crew did not offer belt extensions for securing infants. Air India needs to work on their staff attitude towards safety.","","","Economy","","2.0","3.0","1.0","0.0","3.0","","","3.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Arlene Kattelus","Canada","2014-01-20","My husband and I recently took AC Rouge to Cancun upgrading to premier seating. There was no business class available unless we flew through Montreal. I have been a loyal AC customer for many years - typically reaching Super Elite or Elite Status. All I can say is the flight was very disappointing. The flight attendants were inexperienced - spending far too much time in the galley giggling with one another. The premier seats were minimally better than a regular economy seat. The onboard meal options were horrible - and did not have any hot meals available although listed as a menu option. We are taking one more chance - we booked business class rouge to Cancun in February. I am hoping for the best and expecting the worst. If no better we will need to look at other airlines. And get rid of the ""hats"" - they look ridiculous.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Oscars","Canada","2014-01-20","YYZ-LAS. In a word-terrible and to be avoided. I feel taken advantage of that I paid the equivalent of a business class fare for a tawdry uncomfortable and disappointing experience. The plane was an ancient 767-300 and the seat I was given in the called overcrowded Premium Rouge premium cabin was badly upholstered narrow and uncomfortably lumpy. I was unable to access any media content with my iPad because of some glitch in the wireless transmission and which was the only way one could access the IFE as on the flight there are no personal TV's. The crew were young and pleasant but embarrassingly unsophisticated and inexperienced as proven even when making scripted announcements and mangling them. Most of the time they were unsure how to make themselves heard on the cabin speaker system and their reading skills were not evident. One thing that was consistent with Air Canada's business class product is the insipidly awful catering. The breakfast was the same tired taste challenged over-salted omelette and chicken sausage Air Canada has been serving seemingly for the last decade. Sadly Rouge is now the only Air Canada carrier on the Las Vegas route unless one flies United who offer an inferior business class product but often for a lot less money than Air Canada charges even for Premium Rouge.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","P Rubenstein","Canada","2015-01-19","YUL-CDG-BKK/CDG-YUL: I have never before encountered service as consistently poor and an inflight experience as negative as I did on my recent AF Flights. Nor did I think that a major airline in Europe could make US carriers look good in comparison. All of the AF equipment was distinguished by its tattiness uncomfortable seats dirt and an unpleasant cabin ambience. Positively the worst IFE I have experienced in the past 20+ years. The fact that Air France serves instant coffee sums up the quality of food service. I made the mistake of thinking that if cappuccino was on offer that it would be real. Instead I was treated to chunks of undissolved mix. Decent wine selection but that was it. One meal consisted of a sort of lamb dish. It was so overcooked it had gone to mush with what I presumed had once been vegetables. The dominant ingredient was salt. That was typical of the AF meal service. Checkin for flights at AF staffed desks was an unpleasant experience. The one dominant characteristic of most AF personnel encountered was rudeness and a disdain for the customer despite my speaking to personnel in French. On my last flight I was sent between 2 different terminals twice wasting 90 minutes on the shuttle bus doing the circuit of CDG. One clerk at the lounge in 2E-M sent me back to 2L while another sent me back to 2E-M with the monitors showing a different gate and then not showing anything. Finally once at the correct gate at 2E-M passengers were packed on to a crowded shuttle bus and brought back to 2L. Something isn't right at Air France. If one flies some of the better airlines like EVA Cathay or even Air Canada one quickly sees the differences. Air France does not give one the same confidence as they do and I felt that there was a lack of professionalism. I strongly recommend against using this airline until it sorts itself which I expect will take some time.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Guillaume","United Kingdom","2015-01-19","I flew to Tokyo from Paris (AF 274) in December 2014. I really enjoyed the new Boeing 777 cabin. My seat was very comfortable and the food was very good! Flight attendants were attentive and professional. Will definitely fly again with Air France.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Kate Connor","United States","2011-09-19","MIA-BCN changing in Madrid. Knew before flight that it would depart 2.5 hrs late (late incoming flight). Flight itself was smooth (but of course 2.5 hrs late). We were told not to collect our luggage in MAD there was only one harassed and exceedingly slow-moving Air Europa clerk dealing with things. Changed us to a SpanAir flight that we couldn't possibly make had to go back and be assigned a later flight. Of course luggage was nowhere to be seen it finally arrived 3 days later in Barcelona. Staff I dealt with were indifferent. They knew we would miss connecting flight and did nothing about it to prevent days worth of trouble later.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Hagopian","United States","2011-09-15","We checked in online for our flight from JFK to Madrid online check-in went smoothly and we printed our boarding passes. Got to the airport early and since we had no luggage to check we proceeded directly to security. We got through security with no issues and went to the gate and got in line to board. Upon getting to the front of the line we were told we could not get onboard because we didn't check-in at the counter. We said we did online check-in and have boarding passes which say to go to the gate. We proceeded to wait for 45 mins for someone from reservations while the plane continued to board and then left an hour late. The woman from reservations finally came up and said that we had to call their offices to get the flights sorted out. After arguing to see what else they could do we call the number she gave us and there is no one that speaks English. Ending up buying a ticket on Iberia for 6pm Saturday and plan to demand a refund on Monday. Worst airline experience I've had what the point of online check-in if you have to check in again at the counter.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","H Scully","United States","2011-09-03","NYC-Madrid-Lisbon for the first time in Business Class. Surprised and happy at the service and comfort of the plane. Tickets are good value for money. The only down side was the organization at the airport no respect of Business Class line and no one was reinforcing it.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","R Salhan","United Kingdom","2015-05-04","Flew from Heathrow to Delhi in April this year. Cabin staff lack Professionalism. They hardly smile and seem frustrated as they have to serve passengers. There is no sense of customer service. Saw the crew sleeping during the flight instead of serving the passengers. The only question they ask ""veg or non veg"" without any ""Please"". Air India has to improve service to get competitive. The food was horrible. The toilets were disgraceful. The entertainment systems are broken and slow. Finally Air-India captains and crew need to polish up communication skills over the intercom as they have difficulty both in English and Hindi. Yes I still fly Air-India.","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","M Manuel","Romania","2015-05-01","Flight from ICN to HKG. 12 hour delay. But hotel provided. The 787 was a wonderful aircraft with plenty of legroom. Unfriendly cabin crew they never smiled and they seemed tired.","","","Economy","","8.0","5.0","2.0","4.0","5.0","","","5.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","M Klosin","United States","2014-01-10","We fly Orlando to Toronto twice a year every year and until this last trip it was on Air Canada. AC is a decent airline and a relatively comfortable experience. This was our first experience with Rouge and what a huge disappointment! The seats are extremely cramped both legroom and between seats. It was a full flight. No TVs on the backs of seats but you can connect your mobile device to their limited Wi-Fi ""if"" you download the AC app. at home. My laptop didn't fit on the cramped tray table (especially with the seat in front reclined) and the music was echoing so I gave up. My android phone couldn't connect. Positives: Plane was clean and the crew had fancy bowler hats. Business class is a joke with the same seats as cattle class except with a doily and a bit more space. I would pay extra to avoid Rouge.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","K Peru","Canada","2014-01-10","Toronto to Punta Cana and back to Toronto. Rouge is the worst airline I have experienced. Absolutely no room and I have short legs. No entertainment system you must have an apple product in order to get movies this is so bizarre. The flight attendants were amateurs all they did was sit in the back of the plane and talk loudly during the whole trip. I will avoid any flights that use Rouge. Honestly the worst flight experience I have ever had.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Buenk","Spain","2015-01-19","HKG-CDG 12/1/2015 on B777-300ER / Despite all negative reviews on AF C-class seat (2-3-2 configurations) in their B777 my experience is quite different. I find the seat comfortable in sleeping and ""up"" position. Nice crew and excellent catering. Unfortunately the IFE system was not working (purser informed passengers before boarding) but was therefor forced to sleep and arrived fresh. My only critic is the worn out impression of the cabin. The marketing campaigns from AF are not a true reflection of the real situation of their planes this B777 looked old bad maintained and dirty.","","","Business Class","","8.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","B Williams","Australia","2015-01-19","CDG-FLR on an A318. The flight was firstly late due to a technical issue with the plane. We waited on the tarmac with most of the doors open in the 3' C weather for about 45 mins. The food was atrocious. First of all is it too much of a luxury for AF to provide actual milk instead of powdered milk with their tea and coffee? The meal was a little sugary cheese something bun which was barely edible. The configuration of the plane was a little odd with small narrow and pretty uncomfortable seating with a very wide aisle. The staff were friendly enough but the IFE was non-existent. For a full service airline I thought that this flight was pretty poor. I would probably fly AF if I got a good price but for most routes you can probably get a comparable level of service on a low cost airline for much less.","","","Economy","","5.0","2.0","4.0","1.0","1.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","H Bettendorf","Italy","2011-08-29","Venice-Madrid-Lima. Business cabin seats not clean - crumbs everywhere. Very uncomfortable seats. Two hour delay outbound one hour delay on return. During meal if you are watching a movie it is interrupted and you are forced to watch a 1 hr p.r. / ad video about Air Europa. Same on connection Madrid-Venice. Business seats are expensive - they should let you watch whatever you want. Socks that airline provide lose their ink all over your feet - very poor quality. On return flight hostesses never came through the cabin offering water - you had to get up and get it yourself. Hostesses took turns sleeping in last row of Business seats.","","","Business Class","","5.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Bajoudi Fatimaezzahra","United Kingdom","2011-08-11","London to Madrid Madrid to Cancun. On the flight to Cancun Business class was extremely dirty and they lost our suitcase. On return to Madrid was delayed 5 hours meaning missed connection to London. Nobody at Madrid could help us I called the help line but got nowhere. They asked us to clear passport control and leave Terminal 1. At their office only one person was helping a huge line of customers. I ended up buying tickets with easyjet. To be fair there were 3 hostesses who were extremely kind smiling and made our trip less awful.","","","Business Class","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","A Kuchta","United States","2011-06-22","Well my trip started out with a fabulous connecting flight from Miami to Madrid and then from Madrid to Italy. The attendants were all so courteous like wise on the way the home. Except for the little fact as to they lost my luggage. Now I understand we are all human and luggage does get lost but what I do not understand is why they do not believe in customer service (a.k.a. returning phone calls or being polite). Not only did they just loose my luggage but once they had located it in the Madrid airport they sent it to Miami to be delivered to me that night. Another problem my luggage was never delivered to me as promised. So again more and more calls and still no call back until finally they responded with Ma'am your luggage is in Havana Cuba. The Customer service is awful and I will not fly with them again.","","","Economy","","","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","C Sollers","United States","2015-04-14","I recently flew DEL-SYD on a 2.5 year old 787. It was in appalling condition. The aircraft was filthy. Many parts of the bathroom were held together with tape. Service was rude when rarely present. Overall a very poor experience.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2015-04-14","AI 570/571 BOM-MAA-BOM: Booked on airindia.com convenient allows seat selection. Checked in on the web as well without much trouble which allows you to go straight to the security check if you only have a carry-on bag. 570 was a relatively new 319 with good seats and pitch but 571 was an old 320 uncomfortable seating and lighting and very noisy in the front cabin until it had climbed up to cruise altitude. Standard Air India service - decent meals efficient no small talk no cheer. Both flights were nearly on time but a delay of 5-10 minutes in getting a bus to ferry us to the terminal at MAA.","","","Economy","","8.0","3.0","3.0","4.0","1.0","","","4.0","1"
"air-canada-rouge","/airline-reviews/air-canada-rouge","Air Canada rouge customer review","Lawrence Cohen","Canada","2014-01-02","We flew Air Canada Rouge Airbus to Samana. It is amazing how many seats can be crammed into an old old airplane. While not tall my knees touched the back of the seat in front of me. No video you must use your laptop or tablet and you have to pay for the service. No A/C power on the plane. When I asked the staff about this their response was my computer battery should last the 4.5 hours flight. The seats in my opinion were designed to provide the least amount of padding and comfort to allow for the absolute maximum number of seats in an aircraft. I will avoid Rouge flights in future at all costs for any flight over 15 minutes. Not up to Air Canada standard.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Gates","United Kingdom","2015-01-14","Air France for the first time EDI-CDG-DXB return. Family of four. Despite having heard negative reviews in the past about flying via CDG and not speaking French it turned out to be relatively easy. The Cabin Crew on all sectors were very pleasant and attentive. Inflight catering was to a high standard. The only issue was on the return sector when one of our three bags did not arrive at our final destination. In fairness our connection was booked by myself and was just over one hour. I received a text immediately on arrival at EDI informing me of the missing bag and also various updates during the day with regard to it's delivery status. It was delivered to our home 8 hours after our arrival. I was impressed with this level of communication. In summary we found Air France to be very good and certainly value for money. We will use them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","L Robin","Thailand","2015-01-11","BKK-CDG-BKK Premium economy good seat better than economy priority check in and boarding. Food is nothing special low quality wine staff polite but nothing more than what we expect from them. One hour delay on departure 30 minutes delay on arrival in Bangkok.","","","Premium Economy","","6.0","4.0","3.0","2.0","5.0","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Paul Van Alsten","France","2011-06-19","ORY-MAD-ORY Economy. Outbound on modern Embraer 195 - clean cabin comfortable leather seats with decent legroom. Inbound on rather old B737-800 - worn-out synthetic seats greasy windows. Both flights on-time. Informative cockpit crew smiling stewardesses but very slow service. Food and drinks for purchase - a bit pricey excellent coffee. Online check-in works only when departing Spain. Good value for money considering that I booked my daytrip at short notice.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Taggart","United States","2011-06-15","Horrible experience with Air Europa. Barcelona to Madrid connecting to UK. Bag stayed behind in Madrid. Air Europa Customer Service can't get anyone in Madrid to answer the phone! Went on to Dublin. Still no bag. Back now in Barcelona still no bag 13 days later. Initial response was ""we have 31 days to return your bag you know!"" Had to purchase new clothing etc. Never mind essential items some of which cannot be replaced without returning all the way home to the US. Absolutely no concern whatsoever for customer inconvenience. Inept incompetent.","","","Economy","","","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Tung","United Kingdom","2011-05-30","They don't offer online check in (at least not for my flight). Seats were assigned by the time you book the flight. The departure time was brought forward by 15 minutes and I got an email notice few days before travel. Check in was efficient at Gatwick. There were only few passengers in front of the queue. Boarding smooth and no rush. The plane was a E190 – new decent leg room and the service was great. The staff wore a smile and were very patient and friendly. Flight left Gatwick 30 minutes late but arrived pretty on time.","","","Economy","","8.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Manju Thomas","United Arab Emirates","2015-04-01","AI 933 flight from COK-SHJ on 29/03/2015. We were made to wait for 16 hrs in the airport with them changing the time every two hours and eventually told us the flight was cancelled. After a 16 hr delay they decided to shift the passengers to hotels. Food was not provided. The duty manager refused to attend the problems. Poor quality of communication. Planning not to fly Air India anymore.","","","Economy","","4.0","3.0","2.0","4.0","1.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","A Shankar","United Kingdom","2015-03-28","We travelled Air India business class in December 2014 and recently from London to Mumbai and Delhi to London. We found the plane modern and clean and the crew were delightful. The reviews we read did not resemble our experience and as regular business class passengers on other airlines we were very happy with the experience. The only critique was that the food was a bit limited and not as proficient as other airlines. The seats were spacious and the flat beds very comfortable and we will definitely be using this airline again.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","A Brandsma","Netherlands","2015-01-05","Flew with AF from Amsterdam to CDG transfer by bus to Orly then on to Guadeloupe PTP. Overall experience was disappointing. However I arrived on time and I had plenty of legroom due to the seat (10J). But the onboard service was nearly non-existent no response whatsoever after ringing the attendant button. Entertainment system crashed every 5 minutes. No drinks offered only with the distribution of (mediocre) food. Orly airport staff were slow rude and unfriendly.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","G Abe","Netherlands","2015-01-05","Flew with AF from Amsterdam to CDG transfer by bus to Orly then on to Guadeloupe PTP. Overall experience was disappointing. However I arrived on time and I had plenty of legroom due to the seat (10J). But the onboard service was nearly inexistent no response whatsoever after ringing the attendant button. Entertainment system crashed every 5 minutes. No drinks offered only with the distribution of (mediocre) food. Orly airport staff were slow rude and unfriendly.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","P Winthrop","United Kingdom","2011-05-23","LPA-SVQ usual unpleasant Spanish ground staff (what's up with them?) but onboard everything fine. Pleasant FAs who carried out proper cabin checks happy to serve and delivered PAs in clear English. Aircraft elderly but cabin clean and tidy. No complaints.","","","Economy","","8.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Louise Baker","United Kingdom","2011-05-17","Even for a low-cost airline Air Europa offers abysmal value for money. I took a flight from Paris to BA via Madrid and back two weeks later. Going out a 10 hour delay at Barajas. We were put up in a hotel for a few hours. Flight out uneventful but service abominable and plane filthy. Food atrocious. Way back a 5 hour delay with no information. Lost connection back to Paris made to pay 130 extra euros to go straight to London as they had also made me lose my eurostar. Told to track down my own luggage sent from one terminal to the next in Barajas for two hours with totally useless staff with contradictory information. In the end I had to board my new flight without my suitcase. Cherry on the cake was when the flight attendant to London told me off for using the bathroom before landing - after she had spent 12 minutes doing her hair in it. This airline is a disgrace at every level and should be shut down. Above all staff training appears non-existent.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Kroeger","United Kingdom","2011-05-10","London to Dakar via Madrid and were pleasantly surprised with service and punctuality. We were due to return on 11 May and tried to do an online check in to get boarding passes. We succeeded to get boarding passes for Madrid to London but not the Dakar- Madrid leg. Because we knew that their website was generally dysfunctional we were resigned to show up at the airport in time for the flight. A friend suggested we call Air Europa via his friend at a travel agent. There aren't any telephone numbers shown on the site so it seemed a good idea. Only then did we discover that our flight was cancelled and that we had been transferred onto the Saturday 14th flight. Air Europa said they would not confirm this in writing but said we should just show up. As we are a 4 hour drive to the airport this is an unsettling situation.","","","Economy","","1.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","G Pryce","United States","2015-03-26","Chose Air India as it was the best schedule and best fare for non-stop service JFK-Delhi on B777. Using their website for anything but purchases and seat selection was a waste of time. Endless circles asking and re-asking for information. Calling their help center was also somewhat futile due to language issues and lack of proper training. Our outbound flight was delayed 5 hours but the airline did call and text with the news. So that was decent of them but no apology for the delay and we lost half a day in India. Seats had uncomfortable cushions and were tightly spaced. Luckily the flight was quite empty so most people had 2 or 3 seats to themselves outbound. In-flight AVOD could be good but the touch screens were not working so well and the hand held device was worthless. Flight back was delayed by nearly an hour due to late arrival. Same uncomfortable seats and slow touch screens. Service both ways was efficient limited and far from gracious. Announcements were few. All in all it was a very average flight with below average service. The only reason to use them is the low cost.","","","Economy","","5.0","2.0","3.0","0.0","3.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Pierson","United States","2015-03-25","Avoid Air India at all costs. The ""Business Class"" was anything but the seats were incredibly uncomfortable and you sit 4"" from the person next to you! There is no room to do work or anything else comfortably. The service was the worst I've had and the food was just as bad. These are very old aircraft and between the seats carpets and disgusting galley the old age shows! The inflight 'entertainment system' is vintage 1980's and the screens are effectively not usable.","","","Business Class","","","1.0","2.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Jilla","United Kingdom","2015-01-05","Flew from Newcastle to Paris extremely large passenger took over most of my seat as flight was full no alternative but to endure. Baggage never reached connecting flight and was missing for five days which was half of my holiday. Never again will I fly with Air France.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Barry Fines","United Kingdom","2014-12-29","Recently flew LHR to CCS (via CDG) on Air France - Business Class. Seat reservations made at time of booking had been changed when I checked in online 24 hours before the flights. No explanation offered. I found seat 2A on outbound leg much more comfortable than seat 4E on return leg. Although on a 10 hour flight with a leading European Airline one would expect a flat bed AF do not offer this on the Paris / Caracas route. On the way out my baggage missed the connection in Paris and it took more than 2 days for AF to get it to me. No apology no explanation no keeping me informed. On way back delay of over three hours. Air France Business Class lounge in Caracas is atrocious worst I have seen. IFE did not work for the first 90 minutes of the flight despite the valiant efforts of the Purser.","","","Business Class","","2.0","2.0","4.0","5.0","2.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","L Edwards","United Kingdom","2011-05-04","LGW- Madrid-Havana return. Check in smooth although got growled at somewhat when asking for an upgrade as on honeymoon. Cabin Staff friendly and efficient. Food no better or worse than other airlines (included in the long haul stretch not the LGW- Madrid part). In-flight entertainment first movie in Spanish only. All in all no problems at all.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","S Armitage","United Kingdom","2011-05-03","London Gatwick-Madrid Barajas-Buenos Aires return. All flights on time check in efficient and general customer service good. Food provided on long haul crossing was edible if not desirable. Stewards were sullen but not unhelpful and inflight entertainment on the return flight was fantastic though not working properly on the way out. Fantastic value for money and though most certainly not a 5* airline the best deal for a Europe-South America.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Eugene Kalatsidis","Spain","2011-04-26","MAD-ATH. Air Europe could easily be named esyjet in terms of inflight service however check in quite efficient. Nothing complimentary on flight got myself sandwich + coke for EUR7 quite reasonable. Will fly again if it is a bargain otherwise AF or LH.","","","Economy","","5.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Adi Guzdar","India","2015-03-25","I flew AI from Newark to Mumbai and it was 100% better than my flight on United. Seats were much comfortable and spacious than other airlines. AI144 was right on time from Newark and I didn't know its a Star Alliance member. I landed 30 mins before schedule to Mumbai and liked the food ambiance and service on board. Many people have wrong perceptions about AI but hope it improves its PR department.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Kaur","United Kingdom","2015-03-25","The second occasion I have flown with Air India and I must say it was appalling. Whilst my international flight from BHX to DEL was on time as scheduled my connecting (domestic) flight was 2 hours late due to Air India wanting to fill planes before they depart. This happened on one occasion however due to my family members travelling on the same flight on different dates within the space of two weeks they also experienced the same delays for again no apparent reason. There is no communication from the airline and there is no concept of customer service. I experienced further problems on my return flight from ATQ to BHX on 15/3/15. My domestic flight from ATQ to DEL was fine on time and a pleasant flight all to become disastrous on my arrival to DEL at 11.20am. We (ATQ passengers to BHX) were left on board the plane as the plane was to continue on the BHX. The flight was due to leave at 13.15pm however this was delayed by over 2 hours apparently due to a missing manual which it was apparently unsafe to fly without. My family and I were left sitting on a plane for over five hours with no communication food and general ability to move around. On asking flight attendants for information and food both requests were denied. Bigger doesn't not mean better and this was most certainly the case with Air India. I feel Air India clearly do not see any problems with delaying travellers flights and breaking UK consumer laws by providing misleading information to customers.","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Ruhnke Henry","United States","2014-12-29","Took flight 83 from San Francisco to Paris. One of the worst 11 hour flights ever. Got to my seat to find all of the electronics did not work. Notified staff before takeoff. There seemed to be some power to the electronics yet nothing worked. No light no music no monitor not even the attendant call button. I was told they could somehow reboot the system associated with my seat shortly after takeoff. After a couple attempts to reboot and two hours trying to get the crew's focus on the matter I was finally told that they would not be able to get the electronics of my seat working. They offered me magazines which is completely useless considering they dim the cabin lights and I had no light of my own which worked. So I got to sit in the dark and 11 hours of flight going out of my mind with boredom. What makes it worse is knowing that this airline would not have known that my electrionoc were not functioning properly before the flight boarded. Not only did it limit me on my ability to view the safety video before the flight started but it also brings into question why the systems did not work in the first place. The plane seemed fairly new and if the problems associated my electronics was not a simple rebooting of my system according to the crew then what was it that cause all of the systems around my seat to fail?","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Serre","United Kingdom","2014-12-29","LHR-CDG-LYS. Got assigned seat 3A in Premium Eco on LHR-CDG leg which is always nice and seems to happen to me quite often on this route. It doesn't make much of a difference on such a short flight - even though you do get better food - but sitting at the front of the aircraft makes the boarding/ disembarking process a breeze. Transfer between to 2E and 2F at CDG can be a bit of a hassle but both terminals are new and relatively easy to navigate. Nothing exceptional on CDG-LYS leg but an overall pleasant experience.","","","Premium Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Mohammed Shakil","United States","2011-04-17","JFK in business class to Madrid on to Barcelona and back. Seats were not great service was good. Food was average and entertainment TV service was very poor. I was delayed by airport transfer 'Aero city' in reaching to the airport and I was not only not allowed to board and I had to buy one more ticket at a premium but not only was charged for the ticket to go to Madrid but was charged 200 for the connecting flight which I did not miss excuse given was since I missed one leg of my flight I will have to rebook the other one but I was reaching Madrid in time to get my next connection.","","","Business Class","","4.0","","","","","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","R Romney","United States","2011-04-17","Booked a flight on Air Europa from Miami to Barcelona more than 6 months in advance of our trip departure date. The airline keeps making flight changes and my most recent arrival time in Barcelona is 1 hour before I am scheduled to depart on my cruise - obviously that leaves hardly enough time to get through customs baggage pick up possible flight delays or travel to the port. I am still more than two months away from my departure date but Air Europa is still charging me a $145 change fee + another $200 p/p (there are 4 of us) to change our flight to one day earlier - even though they are the ones that keep changing my arrival time.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Richard Baldwin","United States","2011-03-18","We flew Air Europa from Barcelona to Madrid. The online purchase and seat selection were flawless check in and baggage drop efficient and no line. Because I am a Delta Platinum I was allowed SkyTeam boarding with the business class passengers. Boeing 737-800 was fairly new seating all leather and in perfect condition. Although they charged 2.50 euros for a diet coke service was otherwise good. A great flight overall.","","","Economy","","9.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","H Frowe","United Kingdom","2015-03-23","I booked a return trip from Delhi to Kochi two months in advance. When I arrived at the airport my flight simply did not exist. I queued for forty minutes at the 'Help' desk where I explained that I had booked on a flight at 13.30. The man laughed at me and told me that flight was full so I had been moved to one at 18.05. I asked how that could be when I had a ticket for the 13.30 flight and yet it wasn't showing on the board. He then said that there was no 13.30 flight and that there wasn't nothing he could do. I was looking at eight hours in Delhi airport. No apology no explanation. I then asked where the left luggage store was that is advertised on the airport website. He told me it did not exist. Staff insisted that I would have to check the bag at a cost of 30000 Rupees (£300). All staff were unhelpful and rude. Eventually a guy working at the suitcase wrapping stand told me where to find the left luggage store which is in the Metro station. I checked my suitcase for a week for 3500R - £35). Flight was delayed by another two hours - I arrived in Kochi at 1am and missed the beginning of my organised tour. Return flight was just the same - arrive at the airport flight doesn't exist. Not just my flight - lots of passengers had booked on earlier flights but simply been moved. My plane should have left at 4pm giving me lots of time for my connection at 3.40am. We were still sitting at the gate in Kochi at 10.45pm. We only got on the plane after there was a near riot and passengers insisted that the plane not be cleaned but that we should just be allowed to board. I was too late to make my connection back to London. At no point at all did I receive anything like an apology or explanation. This just seems to be how they do business. Never again.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Friedman","United States","2015-03-20","Flew PVG-DEL return (and Delhi to Kochi return) in economy. Flight from Shanghai was very smooth super empty Dreamliner left on time very comfortable. The Delhi to Kochi flight was very delayed but otherwise fine. The DEL-PVG leg was a disaster. We took off on time and made very good time there was a storm over Shanghai so we circled twice before landing at an airport about two hours away. Totally understandable these things happen. But we were then held on the tarmac for more than 4 hours with no water and with two of the bathrooms out of order. We got very little information and crew did not push for our release. I understand the Chinese ground staff just didn't come but Air India has to fight for its passengers rights - more than 4 hours with no food or water! We could not use the bathroom! The plane was beginning to smell. This was so poorly handled and has really put me off Air India.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","A Gordon","Australia","2015-03-19","I flew Air from Sydney to Delhi and return because it was a non stop flight. On entering the aircraft it looked old and I found that my touch screen did not work. The toilets were disgusting smelt and were stained. Some panels were hanging loose. The floor was awash. On return the aircraft looked newer but the toilets were still disgraceful. I had to fly via Melbourne which was a pain in the neck as we had to disembark in Melbourne and go through a stringent security check again. On take off the cabin crew did not do a safety check of passengers and we took off with one passenger asleep across three seats unrestrained. One passenger had tray table down and that was what I could see from my seat. The cabin crew avoided eye contact at all times. During the long overnight flight from Delhi children were allowed to run amok. Food mediocre. Would never use again.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Aubisse","France","2014-12-29","HKG-CDG Flight 185. FA's were particularly friendly and helpful. Food and drinks were high standard as usual. Main issues: seat was comfortable enough but lacks the essential for a business class seat: horizontal lie-flat. More privacy would be appreciated as well and there is not enough personal storage room. The cabin was brand new and features the new 2-2-2 seats plan far more pleasant than the 777 2-3-2 configuration. Use of the inflight entertainment system is not really easy and it takes time to navigate through categories and pick a movie. Options are nonetheless plentiful with a good selection of English and French-speaking blockbusters. The Qantas lounge in HKG is definitely not up to the usual AF service in the company lounges around the world. AF should definitely find another partner to accommodate its priority passengers. Overall a very smooth flight which got AF back into my favorite airlines list.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Miles","United States","2014-12-22","LAX-CDG. After reading so many bad reviews for the AF Premium Economy product I was eager to try it out for myself. If you are like me the thing you hate most about economy is having the person in front of you recline all the way in your lap for the duration of an 11 hour flight. So with that said having shell style seats is very exciting even if they don't recline in the traditional sense. Upon entering the A380 PE economy cabin I could tell right away I would enjoy the experience. The dedicated cabin is small and cozy and the seat itself has tons of room compared to any economy seat. Do not listen to the reviews on here that say the seats are cramped because it's just not true. I have long gangley legs and I could stretch them all the way out to the foot rest under the seat in front of me. It's basically a mini business class seat and compared to other premium economy products out there that cost twice as much (Virgin Atlantic) it is well worth the price of admission. I feel like a lot of the negativity comes from people who expect business class for the extra money they are paying even though it's a quarter of the price. The food is nothing special and I agree that the bottom portion of the seat could use some extra padding. Service was great and the stewards came immediately after pushing the call button. As for the non traditional recline of the seat I found it more comfortable then the normal seat back legs sitting position of economy. The trick is to make sure you extend the calf rest and foot rest so your body is being supported in the diagonal position. Again I feel like other fliers are either use to their economy habitat and or expect lay flat seats that they didn't pay for. As I said before not having the person in front of you laying in your lap the entire flight is heaven on earth which is still a problem on many PE products. Please take it from me a rational realistic aviation aficionado. I speak the truth in all my reviews and would not hesitate to let you know my dissatisfaction if there were any.","","","Premium Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","F Bernard","France","2014-12-22","ORY-PTP - I took Air France for my journey to the French Caribbean island of Guadeloupe. The flight a Boeing 777-300ER was on time clean and very comfortable the crew was very welcoming and friendly. The meal was excellent (I have chosen Air France special meal ""Lenotre"") and the entertainment very rich - with French and international programmes. This 8 hour flight was a great experience!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J French","United Kingdom","2011-03-14","London to Cuba. We were delayed for an 1.5hrs going out and 3 hrs on the way back. The staff were terrible very poor at communicating and didn't know what was going on. The plane looked pretty tired and seats are pretty uncomfortable (although decent legroom). On the way back Air Europa lost our luggage (we changed at Madrid which was rushed as we were late). The baggage service sorted it out and sent it on to us within 24 hours. Overall Air Europa are cheap but it shows.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","P Lauris","United Kingdom","2011-03-08","LGW-MAD-HAV return. Check-in at Gatwick very quick and easy. Flights on time. Personal IFE system outbound to Havana - have to pay for earphones but i-pod ones work just as well. Different aircraft on return so just a screen at the front of the cabin but as a night flight wasn't too bothered. Food not great but edible.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","W Hards","United Kingdom","2011-03-03","Buenos Aires-LGW. Due to cancelled flight with another airline and missed connection at Buenos Aires we had no alternative but to get back to the UK with Air Europa. Had awful seats 27G/H no window and 24"" opposite the toilet. When we arrived onboard there was a notice saying Toilet Out of Order. Phew - at least we won't be bothered by people visiting the loo for a 13 hr flight! How wrong I was. Just before take off a member of staff took down the sign and promptly placed it on the washbasin. In other words the toilet was operable but there was no water to wash hands! The inflight entertainment system was not working so I had to twiddle my thumbs for the whole journey. To occupy my mind I worked out that the number of visits paid to the toilet without water was between 275-300 times! I felt disgusted that people would use a toilet without washing facilities. This should have been closed for health & safety reasons. I mentioned it to the Spanish steward but he didn't think too much about it. I asked why there was no hand antiseptic (like they use in hospitals) but he said ""because of no water""! He did not understand what this gel was. One couple even changed their baby's nappy in the toilet. The seats felt uncomfortable with a lack of tilt. The only good thing about the whole flight was the coffee.","","","Economy","","1.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","P Andrew","United States","2015-03-19","Chicago (ORD) to Delhi (DEL). February 2015. I booked ticket on website and went to the airport with check-in and carry-on bag. I got a surprise at the counter the person told that I can carry only 4 Kg carry-on baggage. This was unexpected. Finally moved some luggage from one bag to other on airport and took receipts of the bag. Onboard: The crew served snacks and water but I needed more water I was searching for crew but couldn't find them. The crew returned after some time and served more food and drinks. On a 14 hours non-stop flight this should be their practice. Food was good - in taste and quantity. Entertainment was okay. Seat was comfortable with enough legroom a very important thing for 14hr non stop flight. What didn't work: 1 or 2 restrooms ran out of tissues towards the end of the journey. Though it was a long journey crew should have done something to improve this. Overall: Apart from the restroom issue I didn't feel that anything went wrong. Overall flight was a very good experience with plenty of foods drinks good seating okay entertainment.","","","Economy","","8.0","5.0","3.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Kaur Surinder","United Kingdom","2015-03-17","Flew from Heathrow to Amritsar in January this year. First they cancelled my 1.15pm flight due to bad weather in Delhi however the connecting flight from Delhi to Amritsar was still going ahead! What about the bad weather in Delhi? I was put on an evening flight the same day. Landed in Delhi at 11.50 am and my connecting flight was now scheduled for 7.30pm. Had I been put on my previous flight I would have landed in time to catch my connecting flight to Amritsar. The flight was again delayed by 3 hours and no explanation was given to us. I have heard that the airline overbooks the seats. Cabin staff don't bother when you ask them for a coffee instead of tea. I asked them for water twice but still didn't get any. They hardly smile and seem very frustrated. We vow never to fly Air India again!","","","Economy","","","3.0","2.0","3.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Palumbo","Brazil","2014-12-18","August 29 from São Paulo to Paris. Boeing 777-300 - (F-GSQI). Ticket was purchased directly on the website on May 2. However seat assignment was not permitted as long as the passenger makes the check in online 30 hours prior the departure. I definitely can't say that I agree with such procedure but it's a way to force passengers to do their own check in. Online check-in went fine but I was previously informed by the AF reservation agent that all seats would be available once the system was charged but definitely this was untrue. Anyhow I got seats together for myself and my parents. Once onboard the aircraft was with an issue with the air-conditioning system. So the plane was hot just like a sauna. Only when the main door was closed and the engines started working fortunately we got fresh air. Flight was completely full. As soon as we took off crew started the inflight service. Eyeshade and earphones were personally distributed which was a nice touch. Right after welcome drink which included champagne and a small bag of salty snacks were offered. My vegetarian option was delivered but the main dish was cold. During the flight drinks ice cream and small sandwiches were available in both galleys. Prior to our arrival hot breakfast was served. At the carousel our baggage took a life to be delivered.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Dagot Stephane","France","2014-12-10","CDG-Miami (round trip). On CDG-MIA flight we had a lovely staff who seemed happy to serve passengers. In return the crew seemed so tired. Some didn't say a word to passengers and others yawned. Air France product has fallen a lot in recent years and it's sad to see such a different quality between the 2 flights.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Buenk","Spain","2014-12-10","CDG-MIA. Cabin staff during almost an 10 hours flight appeared 2 times. Snacks during flight are boring and only available in 1 pantry in the economy class on a A380. Toilets looked horrible and we're not cleaned. Seats are old and in our row of 3 2 had technical problems. Overall value for money as flying Air France is cheap however I would not consider to buy a ticket at a regular fare.","","","Economy","","4.0","2.0","1.0","2.0","4.0","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","A Sehwerert","United States","2011-02-28","The staff at JFK need to be re-trained a bit in customer relations but onboard treated with professionalism service as good or better than most US airlines. Food in economy was good and it came with free wine or beer. Ground staff in Spain was great.","","","Economy","","9.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Paul Van Alsten","France","2011-02-14","Regular flyer on CDG-VLC and ORY-PMI. Air Europa offers good value for money even when booking at short notice. All flights on-time so far seat is assigned at check-in. Informative cockpit crew friendly and smiling stewardesses. Food and drinks for purchase - reasonable prices excellent coffee. On the downside the B737-800 are showing their age - tight seat pitch worn-out seats greasy and dirty windows. Furthermore trying to use online check-in often results in an error message or technical problem. I prefer Air Europa to Iberia for crew friendliness and cheaper fares.","","","Economy","","7.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","P Csiki","United States","2011-02-07","The flight was on time to and from Rome food was good plane was decent. The crew was helpful and polite.","","","Economy","","6.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Diana Ruiz","United Kingdom","2011-02-07","Lima - Madrid. I booked a flight with Air Europa to travel to Madrid for a connecting flight to London Stansted. Before we booked this flight I asked the staff in Peru and the staff at Air Europa if there would be any problems in Madrid doing this and were informed by both that provided we had a visa for the country of final destination and a confirmed ticket for my onward connecting flight to the UK. We were not planning on leaving the airport in Madrid there would be no need for a transit visa or a schengen visa. Upon arrival in Lima Airport they refused to board me as they told me I need a visa to change planes in Madrid to the Ryanair flight to London - told me that if I paid them another $148.00 USD in cash they would board me and put me on a connecting flight with Air Europa Iberia or Spanair. I did not have $148.00 USD in cash to give them - I called my fiance and told him and he gave me his Visa card details so we did not lose my flight. They refused to accept the Visa Card payment and would only take a cash payment. The staff at the ticket desk were the rudest people I have ever met. They refused to board me and told me I had lost both my outward and return flights and all my money £700.00 and that their will be no refund. The flight was booked from the UK by my fiance so Air Europa in Peru told me their was nothing they can do. I was unable to take my flight to Madrid and lost Ryanair flights to London. The whole thing has cost over £1000.00 and I was stranded at the Airport with all my bags etc with no money to get home and no flight to the UK for our wedding. We have had to cancel the wedding as we do not have another £1000.00 for me to travel to the UK. Beware before you book flights with Air Europa they are the worst airline we have ever dealt with and have the rudest staff of any airline.","","","Economy","","","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Tapani Utunen","Finland","2015-03-17","Flew DEL-BOM-DEL on A321 both ways (AI865 and AI888) and was very happy with the AI experience: flights on time cabins relatively clean with the IFE working good hot meals provided both ways and - contrary to some previous reviews - the cabin crews were very good. On BOM-DEL sector we loved the chicken and after telling this to a female flight attendant she soon came back with more chicken and was very happy to serve us more. Absolutely delightful! However the ""signature coffee"" on AI remains very weak year after year but all the rest was excellent on these two domestic flights. Maybe the competition on this trunk route including the new Vistara Airlines keeps Air India alert and they have to put some extra effort to keep their loyal customers coming back.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","C Andrade","Singapore","2015-03-17","AI984 GOI-BOM 9 March and AI342 BOM-SIN on 10 March. Check in was quick as I had arrived at the airport early. Both flights left on time. The first flight was short and uneventful/unremarkable. The crew on the second flight were friendly and helpful responding to passengers with a genuinely caring attitude. Meals served and cleared quickly enabling passengers to get some shut eye on this overnight flight. Kebabs served with cut fruit and dessert for the midnight ""snack"". All in all a good experience.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Nirmal Sasilatha","United Arab Emirates","2015-03-09","Traveled on TRV-SHJ sector during January 2015. The aircraft operated was an Airbus A320. Check in was smooth and hassle free. The inbound aircraft was delayed from MAA (as its a MAA-TRV-SHJ flight) and the departure hence got delayed for around 45 minutes. Frisking by Air India group security was done prior to boarding. The interior seats were comfortable and clean. The attitude of the cabin crew as usually complained was poor. One of the aged crew was serving food even without asking whether non-veg or veg. Few of the passengers including myself had to ask her to change as she simply gave the non veg without asking.It seemed they ran out of veg meals. Flight managed to land 30 minutes late at Sharjah and the baggage delivery was prompt as well. Overall experience was good.","","","Economy","","8.0","4.0","1.0","5.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Scholten","Netherlands","2014-12-10","AF1653 Kiev to Paris 23/11/2014 on Airbus A319. Check-in was efficient but that's all that I liked about the flight. I've never experienced before such an arrogant and frigid crew as on this flight. Crew did not do anything during the first two hours of the flight. They were chatting for two hours! After two hours of chatting with each other reading newspapers playing games on their phones and drinking coffee they decided to serve the passengers. Coffee or tea and a very small croissant were served. I expected a bit more on a flight of over three hours. After serving they were gone and I haven't seen them again. Seats were horrible in comparison to my outbound flight with KLM. The announcements were very difficult to understand. And of course they lost my baggage. After 5 days I could collect my baggage at the airport. I'll never ever in my life fly Air France again and I will never recommend them to anyone else!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Abe","Austria","2014-12-10","AF BUD-CDG-HKG 4 Nov 2014. BUD-CDG on A321. Uneventful flight however seating on board AFs A321 fleet is not too comfortable. Pitch and width quite tight. Connection in CDG (late evening) a breeze - hardly any other passengers at passport control did not have to go through security again. CDG-HKG an A380. Upper deck economy seating feels much more private - and the boarding process is usually quicker as you get to join a separate line for upper deck (only 8 rows). Onboard service good nice meals for ecoonomy (and even a hot breakfast). bars are set up on both decks with drinks and snacks (ice cream is a nice touch). Seats on AF's A380 are quite spacious - more width than Emirates and ample pitch. Easily one of the best longhaul economy experiences. The IFE is usable but not top- notch (anymore) - the responsiveness of the screen is annoying. The selection of movies and TV shows is not very large but okay. All in all a nice experience at a very competitive price.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Nathan Barley","United Kingdom","2014-12-10","CDG-KL travelled long haul with Air France for the first time. Had heard that the Premium Economy seats were uncomfortable but that turned out to be an understatement. They were as hard as park benches. I had to resort to scrounging cushions from other seats to sit on - not worth the price premium. Leg room was OK and could extend my legs fully under seat in front (I'm 62""). The food was OK but the service appalling. No attempt was made to deliver an aperitif before the food but rather had to be requested at the same time. Took a good 45 minutes for them to come and clear away the plates with all the attendant issues of having it left there on the tray. No offers of digestif despite being listed on the menu. During the cabin darkness period was not approached a single time to be offered a drink hot flannel etc. The only time I saw crew during this time was when I got up to walk front to back of the plane and discovered a couple of them in the galley reading magazines. All in all doesn't come anywhere near Emirates or Singapore so would actively look to avoid in future for long haul.","","","Premium Economy","","5.0","1.0","1.0","3.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Robinson","United Kingdom","2014-12-04","Booked flights MAN-CDG-ATL and return 9 months ago before our trip we reserved seats online as soon as we were allowed. On checking a few days before our departure I discovered the seat reservations had been cancelled by AF. Had to phone AF Heathrow who explained it was due to ""operational needs"" but he reserved us middle of the plane seats in both directions as no window seats available on reaching CDG I asked for an explanation and was told it was a problem with Delta (flight was codeshare). On the flight despite asking for the meat option meal all we could get was the vegetarian option which was just about edible-we were 25 rows from the back. The seats were not comfortable to begin with so you can imagine how we felt after a 9 hour flight.","","","Economy","","2.0","1.0","2.0","2.0","2.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Tracy Bedwell","United Kingdom","2011-01-22","Worst airline I have ever travelled on. Not enough check in staff 3 hour delay no help in catching the connecting flight. Lost our luggage and still haven't sorted it out a month later - not heard a thing. Flight crew unprofessional and rude aircraft old and filthy food appalling. The after service call centre in Mallorca the worst I have ever dealt with.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","David Maler","France","2011-01-14","Paris to Madrid economy class aircraft arrived with 1h 45 hour delay at Paris to pick up passengers then we were rushed into the aircraft to avoid the 2 hour delay penalty. Once seated it took an extra 45 minutes to take off as the pilot said it did not have clearance from Madrid control tower. Why rushing the passengers into the airplane then? In the end we landed with almost 3 hour delay no compensation food or drink offered during the flight staff extremely unpleasant and unprofessional chatting loudly between themselves at the back of the plane. The aircraft was dirty it really felt like a very poor airline I would not recommend it at all.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","A Martin","United Kingdom","2011-01-14","A very poor airline which offers poor value for money and would certainly not recommend. London-Gatwick to Madrid and back. Check-in is very slow with massive queues at the airport. Boarding ok but could have been much more organised. Their aircraft are a right mess and showing their age very uncomfortable even for a short flight. The cabin crew are not at all good.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","F Vladimir","Russian Federation","2011-01-10","Buenos Aires-Madrid. The original ticket was through Madrid to Rome and I wanted to disembark in Madrid instead of going all the way to Rome for which they charged me EUR 70 but it took them 40 minutes at the check-in to execute it. Nearly missed the flight. The service onboard was very bad and inattentive. Most of ground and onboard staff speaks Spanish and poor English. I had the feeling throughout that they are barely on top of things they are doing so any request a bit out of ordinary causes problems. I had no major issues but overall it was the worst flight I ever had.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","B Whitaker","United Kingdom","2011-01-05","London Gatwick to Buenos Aires (via Madrid) 4.5 hours late with no explanation given at all. Air Europa changed my return flight by 3 hours -again with no explanation. Flight was in the early hours so left in the airport with no ground staff from Air Europa at all. The service is appalling. The planes themselves are not set up for long-haul. Many of the seats do not recline nor do many of the screens for on board entertainment work. You have to pay for headphones or bring your own. The food was beyond awful and the air hosts could not tell me what the food was (it was hard to identify and I am not a meat eater). I was told to 'just try it or leave it not their responsibility to know what the food was'!. For me the most worrying element was the lack of safety. We descended and landed with the air hosts standing up and chatting. Some of the overhead lockers were not shut and passengers were not asked to have seats upright or tables put away. Seat belts were not checked at any point.","","","Economy","","","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Charles Falter","United States","2015-03-09","My group flew from Chicago to Delhi on 2/20 and from Delhi to Chicago 2/28. Absolutely the worst experience we have had on an airplane. We never saw the fight crew except when they served hot meals and a drink before the meal on a 14 hour flight. This was the only contact we had with the crew. We actually saw the crew sleeping during the flight instead of serving the customers. The crew never came around and offered drinks or snacks however drinks and peanuts and sandwiches were at the service stations and we basically served ourselves. Never have we seen or experienced such a thing. The entertainment was pretty good however many of us in our group had consoles that didn't work and remotes were not functioning either. The bathrooms ran out of paper and the cleanliness got worse as the flight continued. After 14 hours you can imagine the results of a lack of hand towels and toilet paper in an airplane. Basically there was no such thing as cleanliness. Let's talk about the seats. Where we sat was like a rock! The bottom was hard and the back you could actually feel the frame. Numbness was a way of life for 14 hours. Eventually we got creative and figured a way to make our seats ""comfortable"". Some used their pillows from home for their back others used the pillow and/or the blanket from the airline for cushioning. Basically these seats were the worst!","","","Economy","","","1.0","1.0","3.0","4.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Rawlinson Alan","United Kingdom","2015-03-04","LHR to MEL via DEL and return on deeply discounted ticket. Flight from New Delhi to Melbourne delayed in 1 hour increments with no final departure time given. Air India ground staff had no idea when the flight would eventually leave and weren't bothered about it either. After about 5 hours in an attempt to force Air India respond to the situation the other passengers began physically preventing the one remaining ground staff at the gate from leaving and then blockading the other Air India gates in the terminal to prevent boarding. By this tactic several other flights were delayed amid lots of shouting and chanting of slogans. Eventually a crew was taken off a Hong Kong flight to operate the one to Melbourne and we departed 9.5 hours late. The on-board service was mediocre and the IFE not fully functional on two flights. The seats folded into a horizontal flat bed (B787 aircraft) and were quite comfortable. Given the delay in New Delhi and the manner in which it was handled there is no way this airline can be recommended no matter what the ticket price.","","","Business Class","","","5.0","3.0","2.0","3.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","H Lederer","Germany","2015-02-24","FRA-DEL/DEL-KAT/KAT-DEL-FRA - Were told at check-in in FRA that there was a delay of 1 hour but gate was closed at scheduled time! Waiting time of one full hour in FRA before taking off! No service or drinks for 4 hours during flight. Breakfast served last minute. Crew on all legs not really interested in customer and service. Dreamliner with lot of space and good fresh air full flat beds really comfortable. Food ok but cheese platter served after dessert. Champagne before taking off but no wine offered on return-flight. Flight to Kathmandu and back: time change and delayed return for 1.5 hrs. Service pathetic no smile the only question was ""veg or non veg"" without any ""please"". Air India has to improve service to get competitive.","","","Business Class","","4.0","4.0","1.0","3.0","3.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","M Satish","India","2015-02-18","Chennai-Dubai and Dubai-Mumbai a couple of months ago. Old A-321 aircraft with faded seats and no inflight entertainment system. Surly cabin crew who had a feeling that they were doing a favor to passengers. On the Chennai-Dubai sector the passenger sitting in front of me asked for an extra can of beer during dinner only to be roughly ticked off by the cabin crew. The reason given was that they only serve one can of beer per passenger. I have flown hundreds of miles on various airlines but this is the first time that I am hearing such a ridiculous explanation. With this kind of flight experience it is no wonder that most of the traffic on the Gulf routes from India deviates towards the Middle Eastern carriers.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Vanblijdesteijn Ido","Netherlands","2014-12-01","JFK-CDG-AMS. Check in at JFK - friendly staff but boarding announcements not clear and confusing (A380). Premium Economy bought at airport - although comfortable I find the price is not truly value for money. Food and staff good to excellent. Hassle free transfer at CDG including entering Schengen and additional security check.","","","Premium Economy","","7.0","3.0","5.0","4.0","5.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","H James","United Kingdom","2014-11-17","London - Rio de Janeiro via Paris A330-200. Good flights overall. I paid £50 for an exit row seat one way at the time of booking which I think was good value on a £500 return flight and the configuration of 2-4-2 is good as it means only ever one person to climb over regardless of seat position. My baggage didn't make it to Rio although the connection was tight and they were punctual with delivery in Rio the day after. Food onboard was pretty good although IFE left a bit to be desired - not all that much choice available. Overall the experience was good and at around £490 at the cheaper end for Europe to Brazil - Paris CDG is a ridiculous airport to transfer through. It's a huge maze and you do security again despite having just done it in London 45 min before.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Nutbeem","France","2014-11-06","Oct 23 AF SFO-CDG-NCE. Economy - reserved seats on SFO-CDG in advance. Chose seats on top level of A380 as there's less movement around the cabin compared to downstairs. FA's were friendly. Food average but was given champagne upon asking. Discovered the 'bar' upon going to the back of the plane to the toilets. Sweets ice cream soft drinks. They don't wait on people much outside of the organized mealtimes but it doesn't bother me to get up and fetch a drink as it's an opportunity to stretch my legs. Boarding at SFO was quick as there were several airbridges and we were boarded first. The problem came from the transfer at CDG. AF changed our flight to Nice because SFO-CDG was leaving later (due to delayed arrival) except they booked us on a flight out from Orly the other side of Paris. The check-in guy at SFO airport managed to change us to a flight out of CDG. However the flight SFO-CDG caught up on the delay and arrived on time in CDG so we then had to queue at the transfer desk to get back on our original flight CDG to Nice! We were dubious about our baggage making the transfer - but it did! AF doesn't match some other airlines but the ticket was cheaper so I'm not complaining. I liked the A380. The CDG-NCE was uneventful with a drink and a packet of biscuits - surely they could do better than that?","","","Economy","","6.0","2.0","4.0","3.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Blake Brown","United States","2014-11-05","LA to Amsterdam via KLM and yesterday October 21 2014 returned from Paris to LA on their partner Air France [AF]. I received an email ahead of time from AF regarding online check in only to be informed I needed a visa or green card and could not check in except at the airport. We arrived 3 hours ahead of departure time went to obtain boarding passes and check in our one bag each only to find it was all done electronically. There were long lines in front of each machine with much confusion and unfamiliarity with the how to navigate the process. One in front of us took at least 10 minutes to complete the process. After 25 minutes we entered another long line to drop off our check in bags which took another 15-20 minutes. At no point were our carry-on bags weighed as they were with KLM. We then walked about 10 minutes to enter the longest line yet which was for passport control and after few minutes were “randomly” selected to go to another line for carry on weight and size control. We observed bags being shoved into a steel frame for sizing. Additionally they added purses and shoulder bags to the total weight calculation which easily put most over the limit of 12 kg. The handlers then slapped a large red AF tag on the bag marked up the boarding pass and sent us back to the baggage area. We returned to the baggage area and discovered the fee for each bag was 70 Euros about $100. When we explained this could have been avoided if our carry-ons were weighed at the same time as our check in as we could have redistributed some items. In the end we had to check in one additional bag. We arrived at our gate as the plane was boarding. While doing so we observed many passengers with 3 carryon bags. We learned many lessons not the least of which is we will not fly AF again.","","","Economy","","4.0","3.0","5.0","4.0","4.0","","","3.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","M Zea","Spain","2010-12-31","Business class CDG-AGP being the second leg of the flight from NRT. The flight was canceled due to heavy snow. Till here everything understandable. The company didn't offer us business class seats for the flight next day until I complained and made some noise. Air Europa didn't offer us hotel and left us sleeping in the terminal without any support - no hotel no food nothing. The ground staff didn't give us any explanation or made any official announcement - so all passengers running from one side to another. I can understand/accept a flight cancelled by weather but it's unacceptable that they left us hanging in the airport in such conditions. I'm Spanish and I will avoid Air Europa like the plague - not even a low cost company.Old planes old seats everything looking early 90's.","","","Business Class","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","L Sipila","France","2010-12-20","Paris to Lima in Business because of their unbeatable price and pleasantly surprised by the level of service. CDG-MAD a codeshare by Air France whose Business Class service is below all standards just normal economy. Business lounge in Madrid is very basic but onboard young and cheerful crew who were attentive and smiling. Excellent meals with Spanish flavours and some of their best wines. Comfortable reclining seats allowed a nice sleep. Similarly pleasant experience on the return flight.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","D Baigent","United Kingdom","2010-12-09","Air Europa overbooked the flight and my pregnant wife is now trapped in Argentina and unable to return home for a minimum of 24 hours. Staff are being very unhelpful with arranging alternative flights although other flights are leaving today. Please do not book with this airline.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Luis Villalba","Spain","2010-11-29","Barcelona Miami-Barcelona. Based on a decent experience a year ago flying to Argentina decided to fly them again. Now I regret it. BCN-MIA was uneventful; nothing worth mentioning except confirming what others have already written about their old B767s (old no flight entertainment tight seats etc) - crew did smile at times which made me think that they make an effort to differentiate themselves from Iberia. Flight back a complete nightmare: Completely incompetent check-in staff at MIA airport 1.5 hr delay in Miami late boarding and departure without explanation. Thirsty and hungry passengers had to wait about an additional 1.5hrs after take off to have dinner served as crew were busy with duty free sales. By landing 1 hour late in Madrid a significant portion of passengers lost their connections. About 20 of us were connecting to Barcelona and when arriving to passport control section we were told we needed to pick our baggage (they were supposed to go directly to Barcelona?). With tons of baggage connecting passengers had to stroll through Terminal buildings 1 and 2. When we finally arrived at the customer service center in T2 an airline employee got us all BCN passengers together and told us everything was prepared for us to continue our journey with local low cost carrier Vueling since their next flight wouldn't leave until 9pm. At first this seemed like a decent solution but when I asked her if Vueling would accept our 2+ baggages (based on ticket allowance travelling to US) she hesitated and rushed to call Vueling. When she came back she said the answer was no - since Vueling accepted 1 baggage/20k per person and that either we paid our baggage excess with Vueling or we fly with them 5hrs later. Frustrated we took our chances and gave it a shot at Vueling who thankfully checked in the totality of our baggage without charges and who brought us back home 5 hours later than expected. Next time I will be very willing to pay 100 EUR more to travel with other carriers.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","T Rampia","Greece","2010-11-24","Madrid to Las Palmas. 3 hours delay poor information of what is happening. What upset me most is the fact that there was hardly no information of what is happening and it was only in Spanish. I wouldn't travel with them again. The last drop was when my daughter's suitcase arrived broken as well.","","","Economy","","","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","M Satish","India","2015-02-18","Flew Chennai-Mumbai. Aircraft was an old A-319 still sporting the old Indian colors. Faded but clean interiors. Energetic cabin crew. Hot meal served on board. They ran out non-veg selection after a while and when queried by one of the passengers the answer given was that they had loaded more veg meals with the assumption that not many people would take non-veg on a Thu. Overall Air India is a cheap option to fly from point to point if one is not bothered about in-flight service and entertainment.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","D Whalley","United Kingdom","2015-02-18","LHR to SYD via Delhi. Three legs in 687 and final leg in 777. Generally satisfactory but much room for improvement. Lie flat seats on all flights. Cabin crew good. All flights late on take off and landing which seems common with AI. Catering standards poor compared with competitors and lacks consistency. Overall flights satisfactory given the low price but AI need to improve to compare with better airlines.","","","Business Class","","6.0","4.0","3.0","2.0","2.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","H Sutton","United Kingdom","2015-02-18","LHR to Melbourne via Delhi. Flights were on time. Comfortable flat beds and attentive service especially on the Delhi to Melbourne leg (crew were a bit less energetic on the first leg). Food was fine. I liked the rather retro cocktail trolley before dinner. Air India is not up there with the very best and there are far fewer frills (no real amenity kit at all and food presentation isn't so polished). But the fare was also a lot less I had a flat bed all the way to Australia and the crew on the second leg were really trying hard and were very sweet. I have no complaints.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mayilsamy Mohanapriyan","Singapore","2015-02-11","Flew AI 381 (787 Dreamliner) SIN - DEL on 25 Dec 14 the brand new dreamliner was excellent with flat bed seats crew were polite and attentive breakfast served on board was excellent. Air India should enhance their inflight entertainment system with more options of latest movies in it I would definitely recommend and use Air India again in future.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Paul Hoshall","United States","2014-10-31","AF76 to Papeete Tahiti on 10/7. Eight hour flight arrived at 5:10 AM. Required check-in in Los Angeles on transfer from Delta. No indication of location of Air France Counters outside of International Terminal. Sky Priority check-in very hectic so much that we just made it to the plane as they were boarding. Flight was okay except my traveling companion and I were separated in our seat assignments as were other travelers and the flight attendants managed to re-seat everyone except us - French speakers first.","","","Business Class","","5.0","4.0","3.0","4.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Dave Hughes","United Kingdom","2014-10-31","I travel frequently with Air France to Brazil and I am always impressed with the service I get and the friendly air crew. They speak the language of the country that they fly to as well as English and their own French. They are quick to attend offer champagne as an aperitif wine with your food and also a digestive cognac after they have collected your empty food tray. It's always been a pleasure flying with them.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Cauble","United States","2014-10-28","My flight was from Atlanta to CDG-Paris on Saturday Oct 11th. I will avoid this airline in the future due to the following: 1) No special meal option-no gluten free vegetarian peanut allergy diabetic etc. meals available 2) Lazy unfriendly flight attendants. Every time there was a tiny bit of minor turbulence they flipped the seat belt light and plopped in the flight attendant seat strapped in and took a break. This happened frequently. I sat near the galley and saw them eating ice cream cake feet propped up. I don't think they ever offered water or any types of beverage during the flight. Completely awful staff. 3) Plane was ragged looking and my TV did not function properly. FA said there was nothing he could do. Did not give one care about it.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Humeau","France","2014-10-28","For the very first time I flew from JFK to CDG in business class. The cabin had been newly remodelled and it was great. It was the first time that comfort was competing with the companies from the gulf area. It was a piece of luck for most 777 have not been remodeled yet. Staff food drinks entertainment everything was perfect. I just pity all those who pay the same amount but do not have the same comfort.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Martin Ricoy","Spain","2010-11-23","Madrid to Gatwick 21st November showed up in T-1 in Barajas 2hrs before departure to find a line for check in that in conservative estimates was at least 150 metres long and with at least 600 people. Air Europa has a considerable number of flights to South America all leaving around midday most passengers show up three to four hours ahead of travel. After 1.5 hours we were only halfway through the line I went to the counter to see what they planned only to be dismissed with poor manners. At 20 min. before departure Air Europa started to call all passengers to Gatwick to step forward it turned out that more than one hundred people were in the same predicament they frantically started giving out boarding passes to all involved massive disorganization many highly upset. Needless to say the flight left late never again.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","E Lee","United States","2010-10-20","JFK to Madrid with connection to Venice return via same cities. Plane took off about 2 hours late from JFK but arrived on time with the benefit of a strong tailwind. No explanation for delay provided but once on the ground in Madrid the cabin attendant gave the typical insincere apology for ""any inconvenience."" The next leg to Venice on time - the only flight segment that was timely. The return to Madrid left Venice about 1.5 hours late and arrived Madrid late by same amount. Madrid to JFK pushed back more than 2 hours late and then immediately halted for a half hour more while mechanics were called on board to fix the air conditioning. We deplaned at JFK 3 hrs late. Again the cabin attendant gave a rote ""apology"" but no explanation for the delay. Air Europa has no info on its rather primitive web site to inform whether flights are on time or delayed. Delays aside the cabin staff were polite animated and professional except that curiously no one claimed to know anything about the cause of the various delays encountered. This is a Spanish airline and most of the passengers seemed to be Hispanic. Important announcements were given in both Spanish and English but the message was often delivered in heavily accented English. The pilots said little particularly avoiding any discussion of delays. I suspect delays are too sensitive a subject for AE to discuss in a forthright fashion. Check the airline's on time record before buying tickets as I wish I had. Avoid this airline if making onward connections is a critical concern. Passenger comfort in Economy was at the lower end of tolerable. I don't travel enough to make a comparison with other airlines but I'd venture that few airlines afford the economy passenger less seating room than Air Europa if indeed that were even possible. For a relatively new A330-200 the seats didn't return to the upright position without some assistance. Stowed baggage was routed through to the end destinations and arrived without problem. Be careful though at the JFK we were charge $50 for an overweight bag. Next time I'll use something more accurate than the bathroom scale. Food and beverage service were OK. One observation: as the low price leader it's surprising AE has not sought to leverage this advantage by more zealous attention to managing flight delays. If so I would have given higher marks for value. For example they might start by acknowledging a problem exists and that saying nothing won't make it go away. I wish AE good luck but next time I'll pay up to choose a carrier with a better on time record a more informative web site and more seating room.","","","Economy","","3.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","P Dolmecq","France","2010-10-15","MAD-ORY-MAD. Air Europa no longer give access to VIP Lounge to SkyTeam Elite Plus members (Flying Blue Gold Card as well as Platinum) which was a quite negative experience. Boarding was chaotic - ground staff announce the boarding stating boarding priorities (families with children elite plus members then passengers from rows 15 to 30 and then rest of passengers). At this time the queue becomes unmanageable everyone moves without knowing the priority of other (why not create separate lines like AF and IB do). Catering service as in low cost companies (paid) no chance to get emergency exit as they charge like in low cost airlines. Special thanks to Flying Members announced on PA but at this time I really felt that they don't really care about FB members.","","","Economy","","5.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Sandra Collyns","United Kingdom","2010-09-21","London Gatwick - Madrid - Tenerife North they had the cheapest fare on the route. I checked in with no problems at Gatwick but as soon as I got through security I saw that my flight was delayed by 1.5 hours - could have been communicated at check in. This meant that I would miss my connection. Onboard crew apologised for the delay (which was due to the aircraft waiting for passengers transferring from a delayed Buenos Aires flight - but lots of people on my flight were transferring across Spain and to Caracas and missed their flights.) The seats were comfortable and crew very friendly. On arrival in Madrid people were waiting for us to give new boarding passes. I was put in business class on a Spanair flight 2 hours later and Air Europa paid for a meal and to use their lounge. To top things off Tenerife North was closed due to bad weather and we had to divert to the south airport. All in all it was all very annoying and a long day but Air Europa dealt with everything well and as best as they could.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Bhatia","Netherlands","2015-02-06","Flight 8763 27th December. Flew Munich-Delhi in December in a Dreamliner. Pleasantly surprised with the quality of AI. Very efficient staff and overall quality for money.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Baudemont Stephane","France","2015-01-28","AI143 from CDG to DEL. Departure on time. 787 service with IFE in economy although with limited choice. Choice of 3 entrees (Fish Chicken Vegetarian). Nice and very efficient cabin crew. Overall a good night flight.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Shrivastava Vishal","India","2015-01-26","Flew DEL-BOM-GOI-MAA-DEL on 4th and 8th January 2015. DEL-BOM-GOI was the best of the lot with great food and on- time performance. Return journey was pretty pathetic as our flight from GOI got delayed due to ""technical"" failures which the check-in personnel were reluctant to tell about. Missed our return connection from MAA in the morning but the airline was kind enough to rebook us in an evening flight and gave vouchers for lunch given by some cold faces in the airport. MAA-DEL was delayed due to weather in DEL. The only flipside in all the three journeys was the basic IFE and some tasteless food in GOI-MAA and MAA-DEL flights. Crews were decent and had served with smile though.","","","Economy","","7.0","3.0","3.0","2.0","2.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Debaditya Haldar","India","2015-01-26","AI 675 Mumbai - Kolkata on 17th January 2015. The aircraft an A320 was in excellent condition. It was spotless and the seats were very clean and so was the entire cabin. The crew were excellent always smiling and helping the guests. The seats provided extreme comfort with ample leg space. The only suggestion that comes to my mind is AI should make sure that they change the menu because the last time I flew AI 675 in Nov' 2014 the same breakfast was served (Non Veg). The flight was extremely comfortable. The return leg was on 23rd January 2015 (AI 775). The flight was delayed by about 90 minutes however I have no complaints because AI kept informing me through regular calls and texts about the exact status. The aircraft used in this leg was an old A319. The seats were torn and in some cases even the back rest was not upto the mark. I don't understand if AI can use their 787s in other domestic routes why not in the BOM-CCU sector? If not then why can't the A319s be replaced with the A320s which provide much better comfort. This is just a suggestion as I love flying AI. I would also like to appreciate the fact that in spite of the flight being delayed by 0 minutes we were served dinner on board. The dinner was excellent. Last but not the least I'd like to request AI to please reintroduce the entertainment system for the domestic sectors also so that we can enjoy the flight even more.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Eric Martin","France","2014-10-28","I flew CDG-JFK on October 15th on AF008 and flew back on October 16th on AF009. The plane a B777-200ER had the new business class configuration (1-2-1). This new business class is comparable to the very best standards. The seat is comfortable in any position. The IFE is nice with a wide screen and a lot of selection. On these two flights the cabin crew was very professional and friendly too. The food was very good westbound so-so eastbound. Wine selection just OK for a French airline. Compare to the current (and very poor) business class what a change!","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Thomas","United States","2014-10-20","Not-so-premium: shabby equipment poor food uncomfortable seat. I flew Premium Economy from CDG to JFK on the return trip from France. I expected an upgraded level of service equal to or greater than Economy Comfort on Delta. The hard shell seat was extremely uncomfortable and the ""recline"" (more a sliding function) did not work. Entertainment options were limited and dated. The food was exactly the same as economy - a mush of potatoes and vegetables with a side of chicken in cheese sauce. The only difference was the addition of an unappetizing brown pate. The second meal service was a stale roll and some yoghurt. The price is outrageous for the level of service offered. I hope Air France will entirely rethink this class of service.","","","Premium Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Nye","United States","2014-10-12","JFK-CDG-VIE. The AF Prem Econ seats are as described elsewhere uncomfortable. They weren't designed for sleep. Our return flight from CDG to JFK was on an Airbus 380. I moved us to the front 2 seats at the emergency exit and we had plenty of room. The toilet kit and 'coronet' were appreciated as well as the wine and cognac. The food was nothing great. I tried to purchase upgraded meals for our return flight but the AF website never seemed to get me there. Check-in was always expedited. All the AF personnel we encountered were friendly and professional.","","","Premium Economy","","8.0","2.0","5.0","4.0","5.0","","","5.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","J Campos","United States","2010-09-19","LIS-MAD on a regional Embraer aircraft. Economy seating which was only distinguished from business by a curtain (seats exactly the same). Ticket agents were pleasant no line and efficiently provided boarding pass. At the gate agents announced the flight orderly line and boarded the plane from the jetway. Aircraft seemed new seats were somewhat cramped for a 6'1"" pax. Refreshments were served. Arrived on time without any delay. Was out of the airport in less than 15 minutes.","","","Economy","","8.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","A Cusack","United Kingdom","2010-09-08","Gatwick-Madrid-Caracas. Overall not very pleasant but if you really need to save the difference in fare go for it. Pre-departure communication is very poor regarding e-tickets check-in etc. Checking in I had no problems having arrived about 1.45 before flight. Gatwick-Madrid was delayed nearly two hours.As a result I had to charge through Madrid airport to my gate where the connection to Caracas was waiting replete with angry Venezuelans. I found the staff very pleasant and accommodating and their English was very good. Food was bad worse than usual. The planes are in a bit of a state with reclining chairs needing to be manually pulled back into upright position that kind of thing. No problems with baggage. Overall I would probably have preferred to pay slightly more for TAP (Portugal) or another established airline.","","","Economy","","4.0","","","","","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","D Britton","United Kingdom","2010-09-05","Gatwick to Madrid and on to Cancun - flight late only just made connecting flight. Return home economy - worst flight I have ever done. Food inedible no water until two half hours into flight and none until almost landing ten hours later- requests for drinks ignored by very rude staff. All announcements in Spanish and not had a reply to my email complaining.","","","Economy","","1.0","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Nicholas Bruce","United Kingdom","2010-08-30","London to Caracas and back. Modern aircraft clean and pretty much in working order. Couldn't find cheap flights to CCS until Air Europa flights came up and were significantly better priced than everyone else. Flights between London and Madrid on tiny plane and had to pay for onboard food and drinks but perfectly acceptable. The transatlantic flights were great good leg room decent food and film on demand service (limited choice). Would use them again to get to Latin America.","","","Economy","","8.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","M Riccardo","Italy","2015-01-23","AI607 Mumbai-Bangalore on January 3rd. Flight was delayed but not so much by Indian standards. Plane was very very old. It felt like going back in time with some seats requiring quick repair before take off. Flight was a little unpleasant also because of the strong turbulence and a bunch of young crying kids. FA's were a little rude at times but always available. One very good thing is that a proper meal is served in a flight that is just over an hour long. While not my favorite I would still use them for flights within India in the future.","","","Economy","","6.0","3.0","4.0","4.0","0.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Ladhani","Germany","2015-01-19","BOM-DEL-FRA: Domestic sector was served by a mediocre A320 whereas International sector was with 787 usual. Surprisingly both the sectors went smooth as compared to my first experience (read below). The crew were polite and accommodating and breakfast served on domestic sector was tasty although tea and coffee was like black water. International leg had only 30 passengers so was a very light flight. Crew made an exceptional job with very polite rounds of drinks lunch snacks and special plum cake served always with smile and were more than happy to serve larger portions. The younger crew made all the efforts to make flight comfortable by dimming the window and switching off unwanted TV screens and always attended passengers request. AI 787 Dreamliner have great legspace that beats all European Airlines although AI should urgently update their entertainment system. Just one tip AI should make more efforts to keep aircraft clean as they are brand new though looked outdated and dusty carpet. This flight was a great experience and looking forward to served in similar manner.","","","Economy","","7.0","5.0","4.0","3.0","2.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Van Heerden Charles","Australia","2015-01-19","First time flying from Melbourne to Delhi and return. Dreamliner is great plane though found on both trips that remote controls were broken. Maintenance seems poor and seats dirty as well as hard though space is good. Very poor staff service and as remotes are broken you can't call attendants - deliberate? Toilets are very dirty and we ran out of toilet tissues. Had to remind staff. No cleaning of toilets as on most other airlines. Staff are lazy. Some exceptions but did not make up for non attentiveness. Could not believe poor movie choice - latest movies were two years old and most between 5-10 years. Issued good headphones but I used my Bose and relied on my own entertainment. We usually left late and the plane system is very poor in showing estimated arrival time. Food was poor. Was expecting some dinner and got served a snack which was terrible. Suspect I picked up Delhi belly on flights as well despite using my own hand cleaner. Will only use them as last resort. There are many better options. Use at your own risk.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Wayne Casimir","","2014-10-12","I was supposed to fly Air France from Frankfurt to Paris on September 20th 2014. However it was canceled due to a strike. I was re-booked on Luxair but I missed connection due the fact connections were too close. I was re- booked on a Lufthansa flight which left on time. On my return flight to Frankfurt Air France was operating once again but the service left a lot to the imagination. Most depressing thing about Air France was the fact they serve their customers instant coffee which they prepared in front of you. You would expect instant coffee from a non-coffee culture such Thailand. Air France can keep their cold croissant instant coffee and frigid staff.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Hamane Nacim","Canada","2014-10-12","Flew AF from YUL to Paris on 777-300! Service was ok nothing exceptional food was below expectations both ways! The nice touch was the little bottle of Porto. Entertainment system was good going but old and bad coming back. I chose Air France rather than Air Canada because their service is suppose to be exceptional.","","","Economy","","4.0","3.0","3.0","1.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Julienne Alexandre","France","2014-10-08","I have been travelling with this airline mainly for business purpose and many times in business class. Am I expecting too much when I compare with their magazines and the image they try to carry? All in all I have never been happily surprised by nice new features that modern airlines may offer. Rather it is always more or less the same and in term of seat comfort in business class it clearly lags behind most of its serious competitor. Food is generally good but it can also be sometimes frankly disgusting (when you fly to Paris from a foreign country). Service is fine but seemingly very disorganised between boarding and take-off (flight attendants running in all directions back and forth with no apparent co-ordination - when are going to actually optimize their movements inside the very narrow pathways?). A nice old lady with old worn furniture and faded recipe the actual image of this airline.","","","Business Class","","3.0","1.0","3.0","2.0","2.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","M May","United Kingdom","2010-08-21","A charter flight for Thomson holidays from Humberside to Palma. Flight delayed both ways by around an hour. Inflight announcements from crew totally unintelligible due to heavy Spanish accent and speed of delivery. In flight snack consisted of one small roll with plastic type ham tiny chocolate and half a cup of lukewarm tea or coffee. On our return flight we had an hour of Air Europa promotional adverts on TV all in Spanish - played to an aircraft full of Brits!","","","Economy","","2.0","","","","","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Juraj Kovác","Slovakia","2010-08-09","Madrid to Havana on Boeing 767-300: we flew with Air Europa as a result of a missed connection in MAD which prevented us from boarding our original flight. It appears that the airline is reserving its better aircraft for U. destinations and Latin America is treated to what's left. This particular B767 seemed OK at first but the seats are very tight and legroom is insufficient if you're over 180 cm/6 ft. tall. Unlike their A330s the 767 only has a few LCD screens across the cabin and you have to bring your own headphones. Throughout the entire flight the PA system was set to such a low volume that it was impossible to understand anything (even in Spanish as the crew's English was traditionally abysmal). Meals were also lacking - a dash after takeoff 7.5 hours of nothing and a small dry ciabatta just before arrival. Perhaps the worst experience came some 50 minutes into the flight: a girl sitting in front threw up in the aisle and the crew took more than 5 minutes to react making everyone extremely uncomfortable. Their solution was to rinse the carpet with cola cover it with a blanket and spray it with aerosol deodorant. Needless to say this method didn't work for long but nobody else seemed to bother (some hours later a second FA saw the blanket on the floor and assumed the girl's father dropped his so she pick it up and promptly covered him with it). Quite simply Air Europa creates a perfect impression of a Latin American low cost carrier and the passenger structure seemed to correspond. If you're looking for a decent flight to Cuba try someone else.","","","Economy","","2.0","","","","","","","4.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Laura Rodriguez","Spain","2010-07-28","I have never had a worse experience with an airline. Due to lack of personnel on the airport the line to check in took at least 3 hrs in London Gatwick. Due to the above we lost our connecting flight in Madrid although we were told by the personnel from the aircraft that it would wait for all of us. They weren't able to find a flight to Cancun from Madrid the same day so we were sent with Mexicana de next day but not without losing one of my bags first. The bag arrived almost 5 days after to my hotel with contents missing. I have filed official claims and sent several emails and I have had no response from Air Europa.","","","Economy","","","","","","","","","1.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","R Rodriguez","United States","2010-07-05","MIA to MAD onto BCN. A330 about 2/3 full with tight seating however we managed to spread out as there were seats available. Dinner and drinks were served. Inflight movies fine a choice of over ten titles along with various documentaries etc in your own in-seat entertainment setup. Don't forget to bring your own earphones or you'll have to purchase theirs. The connection at MAD was quick as bags had been checked all the way through. The second segment a B737 seating tight with food for sale. Coming back all on time with same minimal service standards. However we got the tickets for about 75% of what Iberia or American would charge for the same route and we got what we paid for.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","C Carmody","Australia","2015-01-19","This was our first trip on an Air India flight. I was interested to see how we found the trip I have flown on many other airlines in India. We had a very short trip from Udaiper to Mumbai. The flight arrived late they did try to make contact about this but the email arrived after we arrived in Mumbai. My main issue is that the stewards seemed to be totally indifferent towards their customers which I found to be unusual.","","","Economy","","5.0","4.0","2.0","3.0","0.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","M Fernandes","Canada","2015-01-14","Flew EWR (Newark) to IXE (Manglore) in December and back January. This was not my first choice of airline but due to the holiday rush this was the best I could get. I expected delays surly staff poor communication bad seats and an uncomfortable experience. I was pleasantly surprised. The flights were on time the staff were a mixed bunch but none were rude the food was good (one meal was lukewarm and one sandwich had nothing in it) the movie selection was decent and the seats were quite comfortable. Overall a good experience. I'm not sure if I just got lucky w these flight but if this is the level of service now then it has improved tremendously and I would fly Air India again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Siddharth khandelwal","India","2015-01-14","Flew from Delhi to Bangalore on the Boeing 787 Dreamliner. Good experience decent food and IFE for a very low price. Very comfortable seats was a bit late though.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","A Curran","Australia","2014-10-01","3rd Sept flight AF185. Last year we travelled with Air France to Paris from Melbourne and as experience and price were good we did again this month. I do not understand the criticisms of this airline. Both our experiences have been excellent. Yes the seats are not lie flat but they were particularly comfortable for sitting. The crew on both occasions were extremely friendly and attentive the food and wine was of a high standard and entertainment had plenty of choices. We think this is very good value for money and will continue to fly Air France when we can.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Stephen Gervais","Indonesia","2014-09-30","Aug 8th CGK-SIN-CDG on B777/300. Was flying home on an awards ticket in economy class. One set of crew from CGK- SIN and another set of crew from SIN-CDG. In spite of flying in economy class and on an awards ticket the chief flight attendant on the CGK-SIN sector personally greeted me. This was as a result of my elite plus Sky Team Alliance status. I enjoy Indian food and had ordered an Indian meal for both sectors knowing from past experience that I would get a very good Indian meal ex. SIN. I was not disappointed with the butter chicken. Leg room was minimal and seat comfort was barely adequate for the 13 hour flight. Cabin crew were professional. In-flight entertainment was adequate but poor when compared to other 4 star airlines. Flights departed and arrived on time throughout the journey.","","","Economy","","7.0","2.0","4.0","4.0","2.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Stephen Gervais","Indonesia","2014-09-30","August 9th CDG-YUL on an older B747/400. This review is actually a continuation of my journey from CGK-SIN-CDG submitted in my earlier review. I am submitting this review separately due to the largely different journey experience. Once we boarded our flight we were told that our flight would be delayed due to a surprise inspection from the French Civil Aviation Authority. We were initially told the departure would be delayed by an hour. This was followed by an announcement that the inspection uncovered a technical problem and that we would have to deplane and change aircraft. We received meal vouchers to tide us over. We eventually departed 4 hours late for Montreal but were all glad to be finally on our way. Once on board I was approached by the flight attendant and asked to confirm that I had ordered a special meal. I was looking forward to my Indian meal especially since the meal from the previous flight from SIN had been so good. Instead I received a meal of ""Alaskan Pollack With A Leek Cream Sauce"" which had nothing to do with Indian food. When I mentioned this to the flight attendant her response was merely to say that she was also surprised to see this meal served as an Indian meal. After having eaten the presented meal the same flight attendant returned to me and asked me if I was satisfied with my meal. I politely answered that I wasn't satisfied because it wasn't what I ordered and expected. On the same flight I encountered a flight attendant with completely an opposite attitude who was very helpful in supplying me with ice packs to keep my insulin chilled since they were forbidden from storing my insulin in their on board chillers. This is probably why many passengers speak highly of Asian airline flight crews and often express positive comments about Asian service standards and service attitude. When was the last time a North American or European based airline won the Skytrax cabin crew of the year award?","","","Economy","","3.0","2.0","2.0","1.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Varrier","United Kingdom","2014-09-28","First and last flight I will take with them. Had flown London-Havana via Amsterdam with no problem with KLM. Return flight with AF - not so. Firstly flight to Paris was cancelled. Received a text about 16 hrs before flight despite them knowing 3 days in advance. Eventually another plane was chartered via Air Caraibes. We ended up leaving 3 hrs later and arriving in CDG after we were originally due to be in London. In Cuba we were told (rudely) we had been booked onto a flight with BA that was leaving at 9pm meaning we arrived in London 9 hrs after we were due to be there with a 7 hr wait in CDG. Told to get boarding pass from AF desk in Paris. Got there to find 4 staff going at snails pace (again rudely) whilst 300 irate and upset passengers waited to get their ongoing passes. We were almost at the front yet waited 70 mins to be told we had to go to the BA desk 2 terminals away. They didn't actually speak to me by the way preferring to speak to my husband. Got to the BA desk who after trying to get a pass for 2 hrs said AF needed to release the booking. My husband ran back and forth between terminals 2a and 2e 3 times before AF would listen to him and eventually conceded that it was their fault. Did we get any apology? No. I will never fly with them again.","","","Economy","","1.0","2.0","1.0","3.0","3.0","","","2.0","0"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Pascal Rollin","France","2010-06-08","Paris CDG to Valencia. I was upgraded to the tiny Business class. Very small plastic cup of water or juice was offered before departure by smiling stewardess. Drinks arrive with a small meal - everything in plastic. No champagne but cava Cordon nero meaning a better brand than the one sold in Economy. The difference maybe the only one you don't pay for your drinks in Business! A bit disappointing experience.","","","Business Class","","6.0","","","","","","","1.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","E Mizell","United States","2010-06-08","We arrived at Miami Airport at 7pm no line for checking in. The staff was professional and helped. Our flight boarded on time to Madrid plane was clean. Food was airplane food staff friendly. Airplane well equipped screen for movies music etc. Our connecting flight to Paris was on time my bags arrived and had no problems.","","","Economy","","9.0","","","","","","","4.0","1"
"air-europa","/airline-reviews/air-europa","Air Europa customer review","Kashif Ur-Rahim","Russian Federation","2010-05-27","My flight was from Moscow to Gran Canaria. Being a member of the SkyTeam Alliance they do not care at all about the business class passengers or about the services both on ground and on board. Moscow to Madrid was operated by Aeroflot. The seats in business class are comfortable in A320 crew is helpful. I checked my luggage to Gran Canaria but noticed it on the belt in Madrid. I have informed airport officials Air Europa representatives about the fact that by mistake my luggage was in Madrid though it should be passed to Gran Canaria. They assured me that in 10 minutes the airport staff will pass my luggage to my next plane. On the boarding gate I have asked to check that my luggage was on board. The representative of Air Europa assured me that the luggage was inside. When I arrived in Gran Canaria - my luggage was not delivered. The investigation revealed that it was still in Madrid. The ridiculous thing is that the situation is being repeated for the second time. Never will use Air Europa any more. Flying Gran Canaria to Barcelona business class the plane is ok crew is rude and not friendly. The food is very slight seats are as in economy class. Barcelona to Moscow the check in procedure is awful. The business class counter did not register business class passengers for Moscow as the flight was operated by Aeroflot.","","","Business Class","","2.0","","","","","","","1.0","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Rajan Bulchand","United Arab Emirates","2015-07-24","Took this flight because of convenient timing. Check in was smooth. Surprisingly they started boarding early, more than 1 hour before flight time. Plane was only 3 minutes from the terminal. We got to the plane and thee was no AC, temperature outside was over 40 degrees Celsius (Dubai in July). Passengers were getting very restless and children were crying due to heat. They had us on the plane for a very long time and we ended up leaving late, so more than 1 hour on the plane. AC only went on properly 15 minutes after take off. The aircraft was very very old and dirty. Flight was smooth and crew was friendly. They need to use newer planes, or reconsider. People use this because of timing and non-stop route to Pune. I think if there were better option no one would go on it.","","Solo Leisure","Economy","Dubai to Pune","3.0","1.0","3.0","2.0","","4.0","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","J O'Neill","United Kingdom","2015-01-14","Return flights from Birmingham to Bangkok via Delhi what a joke delayed for 24+ hours on both journeys at Delhi staff very unprofessional no communication no accommodation or food/drink vouchers. Avoid at all costs. Waiting for Air India to respond to my emails.","","","Economy","","","3.0","2.0","2.0","3.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Sean Mckenna","United States","2015-01-14","AI120 26th December. Arrival at FRA – discovered we could use any of the LH business lounges. Arrived at terminal A so used the brand new A lounge for a couple of hours (had a 6hr layover). Then took a trek to terminal B popped in to the lounge for an hour or so. Similar layout and food. Reception staff very pleasant. LH lounges are pleasant enough good selection of drinks food is at best minimal and quite uninteresting. WIFI is good – easy connect and quick enough to video skype. The B lounge is right next to the gate so it really is a 1 minute walk. No calls though and the monitors only show the boarding times so be careful! We strolled to the gate to find we were the last to board. Greeted very politely by the crew issued new boarding cards and shown to our seats which were taken. The interlopers were swiftly moved on and we sat and made ourselves comfortable. A choice of drinks was presented along with a hot towel and some eye masks. The crew were really nice a mix of ages and all were very pleasant courteous and helpful. Cabin décor leaves an awful lot to be desired but the seats are spacious and very comfortable. Not as garish as some of the pictures but definitely not easy on the eye. No sooner had we levelled off then the crew came round offering pre-dinner drinks and shortly after this it was time for dinner (it was a late flight). Flight crew arrived with cotton tablecloths and served either a chicken shashlik or prawn curry served with the usual naan rice and vegetables. Vegetarian options also available. Prawn curry was yummy. Washed down with a decent red wine. Slept the remainder of the flight to Delhi. 2nd Sector Delhi transit is a right PITA. Slow cumbersome numerous passport and boarding card checks. Eventually made it through (luckily at the front of the queue – if you had a short transfer you'd be in trouble). Lounge is pleasant. Except for some building work going on just outside. WIFI is incredibly difficult and awkward to connect to. Couple of PCs available. Didn't eat whilst we were there so can't comment on the food. Found a couple of recliners and slept for an hour. 10 minute walk to the gate boarded and departed right on time. Again the crew on board were really pleasant and very attentive. Mixed ages again. Greeted with drinks and hot towels. Limited movie choices. Again the food choice was limited but what was provided was delicious. A decent white wine this time and copious G&Ts combined for the next important stage of the journey – sleep! Seat is again a proper lie flat. Padding a bit thin but if you sleep on the duvet they provide this cushions the seat cover. A thin blanket (also provided) is enough as a cover as the cabin is warm. Got woken about an hour or so before landing and had a really nice chicken biryani for breakfast. Bit odd but not much else to choose from. Landed smoothly but unfortunately no priority bags on arrival. Not a big issue but would have been nice. We consoled ourselves that the bags had arrived at all. Overall – great value great staff delicious food very comfortable flight on time and safe. The whole experience was surprisingly pleasant and I would use them again.","","","Business Class","","10.0","5.0","4.0","5.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Rai","Australia","2015-01-14","Flew on SYD-DEL sector last month. Food is really good specially if you love Indian food. Entertainment system is good with lot of Bollywood options English selections are though few. Seats were wide and comfortable but a bit hard for 13 hour journey. Staff is courteous and listens to you unlike some Chinese airlines where it was a nightmare to make them understand what you needed. Arrival and departure time are perfect if you live in Delhi and Sydney.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Pankaj Ghosh","United States","2015-01-11","I traveled thrice to Delhi from JFK and back in 2014 and I feel now I would prefer any other airline if I have an option next time when I travel. The last trip I took was on the last week of December 2014. Pros - Flight is pretty much always on time and the fare is reasonable compared to most other international airlines on the same route. Cons - The seats are not so comfortable firm dirty as if the covers have not been cleaned or washed in a long time. The crew members are not of the standard to be aboard an international flight. They just lack service quality compared to the likes of Emirates or Qatar. Very unprofessional. They only show up during refreshment services. Care less to see if any passengers would need assistance with anything else through out the flight. They don't clean the rest rooms or feel the need to fill in tissues once these runs out. Half of the entertainment systems are broken and rest are just slow. They also barely update the contents in the entertainment systems. I traveled back to back in two months and found same movies. Food is horrible. Just bad. Air India domestic has far better service.","","","Economy","","5.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","L Lagarde","France","2014-09-18","Review about a flight in Business Class Paris-Tokyo. Old Business Class cabin: noisy and not comfortable. Dirty even at the beginning of the flight. Poor service: no attention to passengers and no smiles. Average entertainment system with too many bad second class French movies.","","","Business Class","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","K Fahim","Egypt","2014-09-18","Flight AF0503 and AF0508 13-19 Feb. CAI to CDG departure and arrival on time friendly crew clean aircraft but the food was not nice at all.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","T Jones","Croatia","2014-09-18","Flew CDG-GRU and back. Both flights were very nice some turbulence but nothing too bad crew very attentive and friendly. Food was also very good (they served dinner and breakfast on both flights) and drinks were available throughout the whole flight. For the money I paid I got great value. Neither flight was delayed it took off and landed on time. I will definitely fly Air France again especially to Brazil.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Mohammed Nazeer","United Arab Emirates","2015-02-11","I used travelled Air India Express back in September on AUH-COK-AUH sector. The fare was pretty much the best compared to other airlines. AUH-COK took off on time and with only less than 50 passengers on board due to off- season. The crew were pleasant and helpful. They provided snacks and even I got 3 bottles of water extra upon request. On the return the flight was almost full. Good service on time departure on both segments. Surprisingly there was not any IFE screens there. After describing the security and safety instructions the screens were turned off and folded back to the berth!","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Sanjay Modak","United Arab Emirates","2015-02-11","This is a summary of several flights I have taken on AIX on the Dubai-Pune-Dubai route. These flights were at a very convenient time during the day. Now they have been shifted to the early hours of the morning which makes it less convenient though still better than driving BOM-PNQ-BOM. All the flights I have taken so far have been smooth and excellent - take-offs landings and en route. Service is generally excellent and they surprisingly serve a small snack with unlimited water. I have invariably requested and obtained emergency exit seats with ample legroom. Toilets are clean again surprisingly but smell a bit. The main thing that needs to be improved is the maintenance of the cabin. The carpets are worn and the leather seats need refurbishing. The interior of these 738 aircraft need a good scrubbing. But other than that AIX does well on this route.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","5.0","1"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Shlok Misra","United Arab Emirates","2015-01-14","Flew from Dubai to Lucknow and back to Dubai. The crew seemed bored and the service was horrible. The table was broken and the meal served was inedible. The toilets were dirty. The seats were uncomfortable which made spending those hours on the aircraft unbearable. Choosing Air India Express was a poor choice in spite of the low cost tag attached to it.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Liam Moulton","Indonesia","2015-01-11","LHR-DEL-BKK. Ticket was cheap and onboard food was as good as you get in Economy class. However I found the cabin crew to be lazy as they never responded to the call button meaning I had to go to the galley when I wanted something like a drink. Also the entertainment was disappointing because although it was video-on-demand the selection of decent Western films was limited and there was no Western music only Indian. Furthermore the staff at Delhi Airport were so rude with far too many checks yet insufficient staff that meant getting through checks at Delhi during transit took far too long. Basically I will only go with Air India again if it is dirt cheap.","","","Economy","","5.0","4.0","3.0","4.0","2.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","V Ladhani","Germany","2015-01-05","FRA-DEL-MUM: 30th Nov 14. Ground staff to aircraft crew were just disinterested. Passengers were greeted by young friendly crew but that's it. Other members clearly were not happy with their jobs. Captains announcement were rather short and straight. Seats still had bread crumbs on them and tables had oily stains this was on a new 787-8. Drinks had restricted choice. Cola or Juice. Food served in aluminium foil was shabbily presented and was overcooked. Crew members never gave service with smile although they did attend when called. Domestic sector was better than international flight. Aircraft was extremely old with tattered carpet and food was again shabbily presented but crew were polite and accommodating. Air India its time to pull up your socks as a part of star alliance passengers will choose to other airlines to your shabby service. Lack of Professionalism was very evident!","","","Economy","","4.0","5.0","2.0","3.0","2.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Ron Kuhlmann","United States","2015-01-05","DEL-BKK. They got me there (not my bag however). I was on a new 787 in Business and the interior was a bit dowdy and there was a large chunk of my window armrest missing exposing the foam beneath. The amenities were slippers and an eye shade in a paper bag. The crew was present but not really involved with the passengers outside of the necessary interactions. All the meal offerings were Indian with one being vegetarian. It was all served on a single tray and the wine ""selection"" was red or white - served from half bottles. The overall experience was equivalent to a similar 4 hour sector in the US in First where the product is improved over coach but the flight did not measure up to other international carriers.","","","Business Class","","5.0","5.0","3.0","4.0","4.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","P Patena","France","2014-09-18","Did a business flight on the route from New Delhi to Paris: AF 225 seat 5K. Great experience staff very friendly and smiling all the time. Good food but small screen for in-flight entertainment.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Parris","United Kingdom","2014-09-17","My family including my 3 year old daughter had a flight from Paris Charles de Gaulle airport to Manchester which we had booked 8 months previous. We were unable to carry out an online check in before taking flight due to poor wifi signal at our holiday destination so arrived at check in 3 hours before our flight was due to leave to give us plenty of time. When we checked in we were told the flight was already full and we were placed on stand by. After waiting at gate for everyone else to board we were informed that only two seats were available and we could split up if we wanted or stay as a group of 3 on the next flight to Manchester. We decided to stay as a family - we went to the customer service desk only to be told that the next flight was completely full. After spending an hour at the desk with a very bored and upset young child we were informed that the only flight we could take that day was to Birmingham over 90 miles away from Manchester where our car was parked. After 11 hours in the airport we departed - on arrival to Birmingham we then had to organise transportation at considerable cost to ourselves to Manchester to collect our car. Safe to say I will never fly with Air France again and I will never recommend them to anyone else as there customer service was appalling.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Karim Lanakarany","Germany","2014-09-09","Flying on A380 from CDG to SFO on the upper deck in the smaller section with only 5 rows I again enjoyed the excellent food quality and wine selection. The crew was also exceptionally friendly so that the overall experience was quite pleasant. If the seats get replaced to flat beds then there will be very little to complain. The only thing that could may be improved is the selection of new movies.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Shelton","United States","2014-09-06","I flew Air France with six different legs of a European trip in August. Each time we flew into CDG. Fabulous employees. But not one departure left on time. Departures varied from 20 minutes delayed to over an hour. Missed one connection due to this and twice my daughter's wheelchair was lost and finally located again but we were always last leaving plane. Our luggage was lost for one and a half days on our first leg of trip (CDG to Manchester UK) because the flight left Boston so late we were connected to a smaller regional aircraft due to arriving late in CDG thus missing the scheduled Air France flight. In Boston we were told to get our boarding passes for the flight to UK in Paris. In Paris they asked for our boarding passes and it took over an hour to resolve that we were told to get them in Paris and that was the first leg of our disappointing trip. Again wonderful staff but it seems one airport location does not communicate well to another location which then uses up a lot of time at help desks at each airport trying to resolve the issues. The only time our delay was acknowledged was on our last leg of trip back to Boston - this left 20 minutes late which wasn't too bad but we sat on tarmac in Boston without much information for over an hour. The next day we got an e-mail from Air France apologizing for that. But the other five legs of the trip also were with problems. I would not fly Air France again unless I really had no other option unfortunately.","","","Economy","","4.0","3.0","5.0","4.0","4.0","","","3.0","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Harsh Gidwani","United Arab Emirates","2014-10-12","Apart from having point to point connection there is nothing else that this airline can offer. I flew from Dubai to Amritsar and back and found this trip rather exhausting and uncomfortable due to the airline service. Being a budget carrier does mean to save costs but its doesn't mean to keep your aircraft's dirty and unhygienic. When I entered the aircraft both the times I felt as I am traveling in one of those public buses which are disposed for public use (to be honest even public buses are well maintained that Air India Express aircraft's) the crew looked angry for no reason it felt as if they were punished to come here and serve us they did not have the decency to speak politely with passengers and just dumped their frustration on us. Food was awful as everything looked stale and had no taste. Since this was the only flight available for me to reach Amritsar I was forced to take it.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Siddharth Ghaisas","United Arab Emirates","2014-03-25","Booked Dubai-Pune-Dubai in Jan 2014 however had to change the Dubai-Pune leg of the journey. My return journey (Pune-Dubai) was a nightmare. On arriving at the airport in the early hours of the morning I realized that my flight had been delayed for reasons unknown/unannounced to me. Then delayed 40 minutes in the security check line because other domestic flights need to be released earlier. After much delay I arrive at the final gate only to see no information displayed about my flight. Its delayed further. No one at any counter to enquire for any information. Felt relieved when the announcement to board was being made but there was more to come we were made to sit inside the aircraft as the pilots did not have clearance from ATC. It turned out to be for an hour or more until we finally were given clearance to fly. So a trip which I chose on purpose to save time and money did everything else but those two things.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","3.0","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","M Rajeev","India","2014-02-17","Flew Pune to Dubai and back. Flight was on time in both legs. Seat quality could have been improved. No common inflight entertainment too as airline fell short of earphones for passengers so did not distribute any. Snacks were served but were unhealthy (deep fried). Air hostesses had a stern look through the journey. Cost of ticket was very less as compared to full service carriers.","","","Economy","","7.0","3.0","3.0","2.0","1.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","M Motwani","United Kingdom","2015-01-05","My return flight from Mumbai to London was via Delhi. The flight departure times of the first leg Mumbai-Delhi (AI809) have been changed 3 times since I booked the flight in September. This has caused so many uncertainties with hotel booking in Mumbai. The final departure time was delayed by 3 hours to 7AM thus making it an uncomfortable morning on the day. To add to the misery when I reached the airport I learnt that the flight is delayed by 2.20 hours. This information was obtained by enquiring the assistance desk - none of the flight status TVs had updated this information.","","","Economy","","1.0","3.0","4.0","4.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Varghese Sanjeev George","India","2014-12-31","Travelled Bangalore Mumbai Delhi and back in September 2014. First plane was airbus A319 second was airbus A320. The good: Flights took off and landed on time. Clean and neat aircraft's. Polite crew smooth procedures everywhere. Average food. Inflight entertainment was there from BOM to DEL. The bad: No IFE on the DEL-BLR flight Expensive airfare at times. Limited supply of Non veg food.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Nirmal","India","2014-12-31","Air India AI996 DXB-DEL B777-300ER. Full flight on Dec 24. Air India ground services handled by local handler DNATA was a disaster. Check in was relatively smooth but boarding gate was changed from C13 to C7 and there was no announcement to inform passengers. The crowded boarding gate was disorganized and no proper announcement was made to give priority boarding. Flight crew seemed to be less interested in service. Food was good and service was quick. Inflight entertainment was decent enough though live flight map was not available. Seats were little shabby and was in need of maintenance. Overall experience was below expectation.","","","Economy","","5.0","4.0","2.0","3.0","3.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Kuznetsov","Russian Federation","2014-12-29","I flew DME-DEL-GOI-DEL-DME in mid December. What can I say - before making the first flight with AI I thought it wouldn't be the best experience. Now the reality: staff are polite and efficient both on international and domestic segments. A bit unorganized on the ground. Food - good. It's Indian expect curry but a very good curry and quite a large portion. aircraft's: all-new 787 and 319. They are just new and I have nothing to complain. Entertainment system is not to Emirates standards but quite close to that on Lufthansa's new 747-8. So the price is not cheap but the airline provides a good product for that price. Will fly them again.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Vasily Pr","Indonesia","2014-09-06","I had a connecting flight from London to Bangkok via Paris CDG. I want to review my long-haul flight. First it was 2 hours delay and I missed my next flight to Denpasar. Passengers didn't receive any free food/drinks while waiting for the aircraft to be ready. Paris CDG terminal 2E had serious problems with their toilets. 2 or 3 male's toilets had been flooded. I was lucky enough to select a seat at the back and I had the whole row to my disposal. However all monitors in the row was dirty from a previous flight. Window glass was dirty. Flight attendants were attentive and smiling. However they provided service twice during 11 hour flight: dinner and breakfast. No drinks offered after dinner. Trays with soft drinks (no wine no beer) had been placed nearby kitchen and staff were lounging in their area. I'm always travelling between Asia and Europe and I booked combined ticket from Bangkok to London by KLM and London to Bangkok by Air France. What a difference! Fantastic KLM staff great food fair drinks and cold drinks served every hour during the night flight. Not on Air France flight. Would I choose them again for long-haul flight. I would avoid them.","","","Economy","","3.0","4.0","1.0","5.0","4.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Wijit","Sri Lanka","2014-08-28","Air France flight JFK-CDG on 22nd Aug 2014 was excellent. Very good courteous and enthusiastic cabin crew and good food and wine.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Farouk Mogheth","Thailand","2014-08-28","Originally a KLM flight however the flight was overbooked and I was re-routed through Paris with Air France (2 days prior to actual flight). Flying Bangkok-CDG-Prague and return. It was and is quite annoying that Air France offers online check in however has all seats (apart from some mid aisle) blocked and you are unable to choose or plan all AF is trying to push is seats with more legroom but many fail to realise that these are just by the lavatories and kitchens thus very uncomfortable (lights crowded and many just stand there to stretch). Actual check-in in Bangkok painless and quick the flight was operated by a brand new 777-300 quite tasty food and acceptable entertainment. The whole flight could have been a great one but there has been ZERO cabin crew presence for a 12 hrs flight. Food was delivered fast and it was collected even faster and then no one was to be found. Absolutely speechless when a crew actually refused to bring drinks for a family with kids commenting that there is a bar at the rear galley (the one they failed to announce so few people knew). Return flight uneventful (with much older plane with visibly less comfort and legroom and ancient useless entertainment) and surprised that the transit in CDG was all right except having 20+ passport control booths and only 1 serviced! Flights on time and baggage unharmed. All in all a very standard flight but if having a choice I would go with other airlines who offer a bit more value for money and attention.","","","Economy","","6.0","3.0","2.0","4.0","3.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Girard","France","2014-08-28","I've travelled from Paris CDG to Berlin Tegel (TXL) (to go and return). I enjoyed my first flight very nice crew with a lot of choices of beverages. Even different types of wine were proposed. However my flight back was disappointing. Crew much less polite beverages were only hot chocolate and coffee. It was an early flight but they could have still offered orange or apple juice for example. Regarding the seat comfort nothing to say they were quite comfortable for a medium-haul flight.","","","Economy","","6.0","4.0","3.0","3.0","2.0","","","4.0","1"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Jiju Joseph","United Arab Emirates","2014-01-23","Traveled SHJ-COK-SHJ last month. I have selected this flight because the holiday season started and IX was the cheapest available from UAE to Kochi. After my disastrous trip by Air India last month on the same sector I was not expecting much from IX but I should admit that I was surprised. Nice and clean aircraft with enough legroom polite cabin crew who were attending the passengers with a smile and on time take off and landing was part of the surprise package. And all these were for half the price of the next available airline.","","","Economy","","8.0","4.0","5.0","2.0","1.0","","","5.0","1"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","S Modak","United Arab Emirates","2013-08-26","DXB-PNQ-DXB. Check in was smooth at DXB T2 and I managed to get 1C. The plane from the inside looked a bit shabby as most AI aircraft somehow do but I was happy for the extra legroom for my 6'3"" frame. A very overweight couple took seats 1A and B after smiling sheepishly at me. The man was overflowing into my seat. I saw that 1D was empty and moved over. AIX served a flimsy cardboard box containing a sandwich a small packet of banana chips something fried and inedible and a muffin. Strange assortment but better than nothing and welcome on a low cost carrier. Unlimited water as well. Drinks are chargeable. Flight left about 30 minutes late but arriving into PNQ was a breeze and I was home in 10 minutes after leaving the airport. Check-in in PNQ for the return leg was chaotic as usual and the woman insisted my bags were overweight. I smiled a lot and finally after I removed my laptop from my hand luggage she let me go through and even gave me a reclining exit row seat. The seat bottom was worn out and the metal bar kept poking my rear. When I asked for a blanket (even a used blanket) I was told they had run out of them. I avoided serious long term damage to my tailbone by moving and shifting through the flight. Same food was served on this leg. Overall it was good value for money. But basic maintenance a word missing in India's lexicon could be better. Sitting on metal for 3 hours is no fun.","","","Economy","","6.0","2.0","3.0","3.0","0.0","","","5.0","1"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Rohit Fernandes","","2009-08-07","DXB-IXE. Boarded with apprehension but quite pleasantly surprised. Reasonably clean aircraft pleasant crew and food! Not bad for a budget airline and way better than Air India (the so called full service airline). Have flown them a couple of times again on the same sector.","","","","","4.0","","","","","","","","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","M Haridas","","2008-12-27","I am regular passenger in UAE-Kerala route. Flights seems to be fairly reasonable compared to the fare structure and clean. Crew helpful. But the snacks to be supplied as per the timing. On mid night flights supplying banana chips and cakes really upset the stomach. Any toasted bread sandwiches (veg or non-veg) would be more ideal which will not add up the cost to the airlines. The fare calculation methods seems strange. Sometimes a person buying an online ticket far earlier before 1 or two months pays more than someone take it on the day or previous day of the flight. Also the taxes calculation. More basic fare is with less tax and vice versa. Recently the cancellation charges have been increased to 35% which is really unbearable. It should be reversed to 10% before 10 days and 15% prior to 24 hrs at least.","","","","","3.0","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","D Pandit","United Kingdom","2014-12-22","Extremely poor service in terms of time management. Flying London to Mumbai Via Delhi on Air India. Connecting flight from Delhi got changed without any information. The transit flight schedule changed from a waiting time of 1 hour to 6.5 hours. When enquired and made a complaint we got put on an earlier flight which had 4 hour wait this was because we had a child passenger. Landed in Delhi airport to find out that even the changed connecting flight was delayed. Waited for 6.5 hours in the airport for the connecting flight. My little boy was exhausted and tired and our holiday mood completely ruined with such a bad start losing a whole complete day of your holiday due to your airline's fault is not something you want to experience again. Just one misery after another. No apology offered and no compensation offered. Avoid this airline at any cost.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Aarandeep Singh","United Kingdom","2014-12-22","I flew from Heathrow to Delhi in the B787. The seat was extremely comfortable but the inflight entertainment system did not work for the whole flight! The cabin was extremely cold. Luckily on the trip back from Delhi to Heathrow we were in the B777-300ER we had lovely seats next to the loo and tea machine and our inflight entertainment system worked a treat. The food was also great and the air hostesses were excellent. All in all I would fly the Air India B777-300ER again!","","","Economy","","6.0","5.0","4.0","4.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Smyth","United Kingdom","2014-08-26","Flying from DUB (Dublin) to CDG (Paris) on an Air France service operated by Cityjet. A great service overall for this short flight with an onboard snack which consisted of a selection of sandwiches and drinks. Crew were very friendly and seats were comfortable with good legroom in the economy section. There was a 20 minute delay on the return flight caused by a problem with the airport buses however it was an early morning flight so the pilot said he was able to take 'shortcuts'. This worked and we landed in Dublin on time despite the delay. Overall for the service provided on such a short flight it is hard to rate the airline down. Flights arrived on time were comfortable and had friendly staff. I would easily fly with Air France again.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Christina Wilson","United States","2014-08-13","Flight 083 SFO to CDG - July 15th. 084 CDG to SFO July 30th. 1609 Stuttgart to CDG July 30th. Had a wonderful experience with Air France. Quite honestly I am surprised that there are bad reviews with this airline. Food and French wine was superb. Service was excellent. Seats in business class extremely comfortable. I slept 6 hours straight from SFO to Paris. I would with Air France again and look forward to it.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Wagner Gregory","Germany","2014-08-13","CDG-BOS. We started of with 7 hours delay in Charles de Gaulles the plane (747) was very old the staff and cabin crew was unfriendly and the food was not up to other airlines standards. First and last Air France Long haul flight.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","2.0","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Souk Lan Lim","","2008-10-23","Singapore to Calcutta return. An adequate performance from this budget carrier. The flights were on time the comfort was adequate and the staff generally reasonably friendly. The only slight downside was the quality of food offered in the snackbox - barely edible pastries and deep fried cookies. However the flight is only about 4 hours so having little to eat wasn't a big problem. The tickets were 50% cheaper than the only other carrier to offer non-stop flights on this route (Singapore Air) so overall I was extremely pleased with Air India Express.","","","","","4.0","","","","","","","","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Ramanathan Krishnan","","2007-12-27","TRZ to KUL via Chennai return. The aircraft was relatively clean on both sectors. Since this was the only flight to Trichy from Kuala Lumpur I thought it would be more practical to just take this flight since there is no hassle of getting out into Chennai. However the transit procedure in Chennai is terrible. We had to get on bus queue up till everyone got off the plane and go though security check again. For the price you pay the service is not at all worthwhile.","","","","","3.0","","","","","","","","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","P Bhaduri","","2007-11-27","I paid INR 13000 on IX flight from Kolkata to Singapore compared to about 21000 in SQ. The aircraft was clean crew reasonably friendly. They served snacks on the flight. I would say if they keep the aircraft clean and maintains time it's good value for money. I would have to fly few more times to see if they are reliable!","","","","","4.0","","","","","","","","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Ravi Shirodaria","","2007-01-26","Used IX for a domestic flight from BOM-COK. I have to say for the fare I paid I was not expecting much. A spotless aircraft and a hospitable crew. Overall a very average airline which offers value for money.","","","","","","","","","","","","","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Kurt Müller","","2006-05-05","My third flight on IX (from Dubai to Cochin) and quite possibly my last. It appears that there is no cabin maintenance at all. Most seat cushions badly soiled - as if the plane had been used to carry livestock. No paper or cloth covers for the head rests. Carpet in a filthy and lamentable state throughout the cabin. At first I thought the window I was sitting next to was covered in a layer of condensation. I then found out it was a film of grease and grime with the window frame covered in a brownish substance containing lots of human hair.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","Siva Krish","Canada","2014-12-10","I travelled on Air India recently from Singapore to Chennai. The flight was on time good hot breakfast was served. IFE had good selection of Indian and English movies. The best part is the spacious new 787 Dreamliner had full flat beds. It was very comfortable. FA were attentive and polite.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","M G Thomas","United Kingdom","2014-12-05","Travelled Birmingham to Delhi return in November 2014. Found the Dreamliner very comfortable. There was only a slight delay on the return flight due to a counter glitch at Delhi airport. The cabin crew were friendly and professional. I must congratulate Air India in employing crew members of all ages. Both my wife and I have noticed a major improvement in services offered by Air India. I hope the Airline continue to provide this level of service. The food offered during the flight was of a good standard. Finally the Maharaja Lounge at Delhi airport was of a high standard.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Rohit Sharma","United Kingdom","2014-12-04","Birmingham to Amritsar. I was impressed with new Dreamliner seats entertainment everything spot on. Staff really good and helpful. Due to Fog flight was delayed (2 hours) from BHX and on the way back again due to Fog flight was 3 hours delayed from ATQ. Air India took care of all the passengers on the airport and provided Breakfast and snacks. Delay in DEL airport (we had to wait for 5 hours and we were not allowed to go out) its a shame. Don't know what the reason was for delay. Other than that no issues no problems.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","David Seeto","Australia","2014-08-11","23 July - Jakarta - Singapore - Paris (AF) - Amsterdam (KLM) Premium Economy was fine. However the return journey AF 0254 5th August 2014 - Premium Economy Paris - Singapore - Jakarta was extremely disappointing frustrating and uncomfortable. Despite several attempts before leaving Jakarta to check-in online and select seats and again prior to our return flight this was not possible (yet online check-in from Jakarta - Paris was no problem). Seat allocation on check-in at Amsterdam Schiphol noted 'SBY' having been allocated by Air France. We presented to 'Customer Service' CDG to be told seats cannot be allocated until close of the boarding gate because 'standby' had been allocated - why? we booked our flights in May 2014! At the Gate we were told to wait until boarding was called that we would be on the flight and they were hoping to upgrade us. When we re-presented as advised we were told an upgrade wasn't possible but we 'could' be allocated separated premium economy seats - for a couple married 36 years on a 17 hour flight - this is unacceptable! No-one was able to do anything - the ground staff person was surprised we were unhappy and said an upgrade was not promised. The flight crew re-allocated us seats together but then an unhappy traveller arrived to find one of us in his seat - embarrassing for us and for him. This gentleman did agree to being re-seated. Anticipating a problem for the final leg of out journey (Singapore- Jakarta) we asked the cabin crew who shrugged and said yes there would be a problem; the ground staff in the Transfer area said the plane is full and no it was not possible for us to sit together. This is a short flight so no real issue - however my husband had an empty seat beside him so he asked and I was invited to move - but no- one actually considered this! In fact there were at least 3 empty seats in Premium Economy - it seems that neither the ground staff nor the flight attendants have any idea of the seating on board their flight. We have traveled to Europe Asia and Australia every year often more than once a year for the past 11 years. We will not travel with an airline that does not care about what is important to us!","","","Premium Economy","","1.0","2.0","2.0","3.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Ajay Garg","India","2014-08-05","I travelled to South America and back in premium economy. Was quite apprehensive after reading various negative reviews. But to my surprise the flight the crew and service was excellent. The aircraft was good and the air hostesses were very efficient and polite. The seats were also very comfortable.","","","Premium Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Y Mirindi","Belgium","2014-08-02","Air France (Hop!) LIL-BOD. 1 hour short flight with the CRJ700 security and boarding was quick and efficient at the Lesquin airport (no priority for elite members) drinks and a very small snack served after takeoff followed by sweets before landing. Good service overall.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","G Walter","United States","2014-08-02","Air France 006 or Delta 1020 on July 29 2014 Seat 61F Airbus 380. I paid 100% of a business class ticket on Air France airbus 380 and this is what I got: The entertainment system didn't work and the smell of urine coming from the toilet was unacceptable. Asked to have a seat changed but was told the flight was sold out. Next time Air France will not be my first choice.","","","Business Class","","1.0","3.0","2.0","3.0","1.0","","","2.0","0"
"air-india-express","/airline-reviews/air-india-express","Air India Express customer review","Kurt Müller","","2005-11-30","Air India Express from Cochin to Dubai on 25/11/05. Aircraft quite new and thanks to being seated in one of two emergency exit rows lots of leg room. Despite travelling on a low cost airline you nevertheless are served a snack consisting of sandwich cake fruit juice water coffee or tea. On the downside the passenger next to me was allowed boarding in a clearly less than sober state and the crew continued to serve him hard liquor throughout the flight (alcoholic beverages available on a for sale basis). He even managed to complete the entire flight without ever having availed of the seat belt. Also despite being a non-smoking flight crew were quite relaxed at seeing the lavatories being used continuously as smoking rooms - with the obvious and objectionable result of extremely bad air quality in the cabin throughout the flight.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","Menon Nalini","Singapore","2014-12-04","Family of 4 holding Executive Class tickets to Chennai on Wednesday 26 Nov 2014 - food was not very good. Staff service okay. Did not understand why the staff allow economy passengers to walk through the Biz class to use the toilets. Staff from Singapore to Chennai did not give us menu cards but Chennai to Singapore the staff did and found time to talk to us and explain the meals. Inflight movie was good. I like Air India I just wish that people in the Indian airports can be more organised. I will compliment the inflight staff out of Chennai but not as good from Singapore. Overall needs improvement to attract more passengers to Biz.","","","Business Class","","8.0","5.0","4.0","3.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Debaditya Haldar","India","2014-12-01","I am a frequent flyer in the BOM-CCU sector. At first I was quite apprehensive to fly Air India because of the frequent delays. To my surprise the flights were excellent for both legs and on time departure and arrival. The crew were excellent both ways. Hot and delicious breakfast were served both ways. There was no IFE on either flights. The seats were comfortable with ample leg room.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Perrin Michel","Brazil","2014-08-02","Nice-Venice. A319. Packed. Delayed on departure. On time at arrival. Very cheap ticket (cheaper than Easyjet and with more luggage). Seats did not reclined. Service was ok.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Fabre","Singapore","2014-08-02","Air France 254 CDG to SIN July 9. As a French national I like to fly with Air France when it's possible. The team on board was very efficient. They provided their new bed sheet and pillow which makes a difference and means you can have a better sleep. The food is always excellent.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Saketh Rahm","United States","2014-07-31","JFK-CDG-NCE and FRA-CDG in Business. At JFK terminal 1 already looks old and decrepit compared to other new terminals. The AF lounge was closed due to renovation and we used JL lounge which was pretty disappointing. On board service was decent but agree with comments that for a country which prides itself on food AF food was disappointing. Seats were not the new ones but still decent and managed 3 hours of sleep. CDG-NCE and FRA-CDG was a total let down with just middle seat blocked ; no clue why European carriers do this yet seem to think this is a huge service- would be easier to have bigger seats like in US. Product still not close to EK or SQ but maybe with new seats it will come close.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Petr Hubka","Czech Republic","2014-07-29","Flew from IAD to PRG via CDG. Delayed about 1 hour because of problems with cargo loading air-conditioning during that time not operational. Flight Entertainment had to be reset twice. In cabin about ten screaming infants. Not a pleasant flight.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","2.0","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Alistair Baker","United Kingdom","2015-05-31","I flew PEK-FNJ at the start of my holiday in the DPRK. I had a bit of trepidation flying on North Korea's state airline but was pleasantly surprised. The Tupolev was smart and modern and the plane was new. We had a reasonable amount of space and the staff were smartly dressed and friendly. The food was a burger with a mystery meat inside which was not very nice and I did not finish it. The air ticket was part of my holiday package so I do not know what it cost.","","","Economy","","8.0","4.0","4.0","1.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Basu Samrat","India","2014-11-25","Delhi-London-Delhi Business Class travel in November this year. The journey was overall comfortable with good seats and ontime performance. DEL-LHR sector good cabin crew with average service they say X brand of beer available and when you ask they say oh its not cold we have Y brand. The food layout was average nothing to compare with BA or Emirates they are superb. LHR-DEL menu card given and then taken back saying sorry it was the First Class Menu please read the Business Class now. The crew were a lot older and I guessed that might be the reason for not apt customer service barring 1 or 2 crew members. All in all a great price though and convenient timings which makes it a choice. Full flights considering now a part of Star Alliance. If the customer service and food is improved marginally then full marks for sure.","","","Business Class","","8.0","5.0","3.0","3.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2014-11-25","A319 from Mumbai to Bangalore. Delayed start arrived 20 min late. Clean cabin with half the IFE not working. Friendly crew quick breakfast service. Poor meal with flimsy plastic cutlery. Apparently a recent cost cutting measure. The flimsy hot beverage cup had no handle just a tab to hold with the tips of two fingers!","","","Economy","","8.0","4.0","4.0","2.0","1.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2014-11-25","Ageing A-320 from Bangalore to Mumbai. Some fixtures missing. Starboard engine made a constant loud jarring noise in the front cabin for about 15-20 min until plane settled into cruise. On time departure and landed 15 min early. Decent meal but with the new cost-cutting plastic cutlery. Crew were friendly and happily served extra beverage in a proper cup this time.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Patel Mehul","United Kingdom","2014-11-20","First time flying with Air India from LHR to Delhi. The outbound flight AI 116 was delayed by 1.5 hours due to technical issues on the aircraft - Boeing Dreamliner. Check-in was breeze and staff were professional and friendly. I was lucky enough to get upgraded to business class. Seats and cabin was extremely comfortable and seats reclined flat. Service was good and friendly but it lacked the professionalism experienced on other premium carriers - the younger staff not as diligent as older staff. Food was good although the red wine was exceptional. Inflight not great but still had enough variety to pass the time. Return flight was on Boeing 777 in economy- surprised by the amount of legroom and comfort of seat - better than BA! Again found older staff better than younger staff. Food was disappointing although no worse than BA - I found the pre-landing snack inedible. Also I found the control functions for lights games and tv were not working. In fact the tv for both my wife and son were not working at all. Luckily I had my tablets and iPad! Overall I found AI no worse than travelling on BA. Service could be improved and some the aircraft facilities need updating but the same can be said for many other flag carriers.","","","Economy","","5.0","4.0","3.0","2.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","P Alderson","United Kingdom","2014-07-29","ICN-CDG. Business Class. B777-300. No queue at check-in. No priority security lane (although there was only a short queue anyway). The KAL lounge near to the gate was adequate. Separate First/Business boarding lane. Initial impressions were of a cabin that is past its best. The seat arms were worn and my TV monitor had a crack in the screen. On time departure with lunch served at 10.45 local time! Immediately afterwards on this day time flight the window blinds were pulled down and the lights turned off. This situation continued until about 90 minutes from CDG. The in-flight entertainment was not very extensive particularly for non-French speakers. Most of the crew did what was necessary but no more. Lots of ""bonjour"" and ""au revoir"" but not much in between. Arrived 40 minutes early due to tail winds. Priority passport check with no delays. Did not get an opportunity to freshen up as no arrival lounge appears to be available in Terminal 2E. As no AF personnel were visible between the aircraft and exiting the baggage area I didn't have a chance to ask if one was available.","","","Business Class","","5.0","4.0","2.0","3.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Reid","Egypt","2014-07-29","CAI-CDG return 2 adults and 2 children. Flight out was punctual and reasonably good service. Very good value ticket. Good selection of movies (including kids) but not as many as Singapore or Emirates. Cabin temperature was very cold on both outgoing and incoming flights. Got a premium economy upgrade on boarding on the return leg. This meant a very comfy seat and nicer food. The boarding started on time but the boarding went very slowly and the flight took off around 30 mins late with no explanation from staff. This led to a 30 min late arrival into CAI.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Jo Silver","United States","2014-07-29","Flew from TLV to SFO by way of CDG. On the evening prior to our flight we were notified by way of a very simple email that our flight had been canceled. No phone numbers were provided of personnel who could assist us with rescheduling nor were we able to call the local customer service number as they close in TLV at 5pm and this was past 10. We Skype'd with customer service in the US and were told that we had been rebooked on El Al - which is great but someone could have told us! Anyway we flew out of TLV with El Al to connect in CDG to SFO and the flight was uneventful. Old ugly plane with seats that have no support or leg room (I'm 5'10"" long legs) and a horrible entertainment system. The stewardesses tried that has to be said but their service was perfunctory at best. I think the main problem is that it honestly feels as though AF doesn't care about their customers that they're a source of revenue and that their travel experience just simply doesn't matter to the company. I have other comments to make but they're about issues that I'm not allowed to discuss.","","","Economy","","5.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","D Rubner","Germany","2014-10-31","I was flying from Beijing to Pyongyang with a Tupolev 204-300. The aircraft was in an excellent state and the service was very friendly. The flight departed and arrived in time.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","L James","Hong Kong","2014-10-28","A timewarp experience to say the least my flight from Beijing to Pyongyang was without hitch although you'd be hard pressed to find a team less interested in not only the well being but the safety of the passengers. For example when the purser was meant to make the safety announcement she looked around and saw a flight full of foreigners. As a result she actually shrugged rolled her eyes and sat right back down instead of briefing us. That it was a 30 year old Tupolev made that nagging feeling of 'I should probably listen to the safety announcement in case I jinx the flight' all the more pressing. That said the flight was a dream. The plane felt so heavy we barely realised we were touching down. The food was passable but the experience was unforgettable. Our seats tilted forwards rather than backwards. But for a 2 hour flight the sense of wonder far outweighs any actual discomfort. The stewardesses seemed more interested in reapplying thick strata of foundation and redoing their 60s overdone hairstyles than actually serving their passengers but the sight was certainly more entertaining than the sad slightly desperate propaganda movies played throughout the flight. My Air Koryo flight was a tremendous start to my trip.","","","Economy","","6.0","1.0","3.0","1.0","3.0","","","3.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","K Hui","Canada","2014-09-28","PEK-FNJ return in the newer Tu-204. Check in at PEK is fast and agents seem blind to overweight/over size baggage (not mine but many others). The plane is clean and seats are comfortable with very good pitch. FA's served water apple juice and a North Korean greenish carbonated drink (soda) and the ""hamburgers"" that were brought in from FNJ. The plane departed on time and arrived into FNJ early. The plane was parked out on a taxiway and all pax were bussed to the terminal because the terminal is under construction. All arrivals and departures were handled in a temporary terminal and can only handle one flight at a time. Fortunately there are only 4 flights a day. All 7 immigration booths were open to handle about a plane load of 150 passengers. Luggage arrived about 20 minutes after we arrived at the terminal. Return FNJ-PEK was on the other Tu-204. Check in is quick and easy. I requested a window seat and got one. Again the terminal can only process one flight at a time. We had to wait in the public area while they handle an earlier flight to Vladivostok. Once the pax for that flight boarded the bus we cleared security and checked in. Check in is quick and again I requested a window seat with no problem. All pax then were bussed to the remote parking site and boarded the plane about 30 minutes before scheduled departure. The flight left 5 minutes early. Inflight experience was similar to the last flight PEK-PNJ. This flight was originally scheduled to use a smaller An-148 but was switched to a larger Tu-204-300. The plane was about 80% full.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Ayisha Kaul","United States","2014-11-20","On October 31 2014 I had the unpleasant experience of traveling from JFK to DEL via Air India - the onboard service was horrendous. I was escorted in the wrong direction on boarding once I eventually got to my seat I waited almost 10 mins for someone to put my jacket away I eventually had to get up and hand the flight attendant my jacket. Very odd odour from the carpet. Requested a special meal 4 weeks in advance it was confirmed but not provided. No menu for dinner and breakfast options flight attendant walked up and down asking veg or non-veg food presentation was below par. On board movie selection was outdated - seat 8H had mechanical failure would not recline. Bathroom were dirty 6 hours into the 14 hour flight. Flight attendants provided wrong immigration paperwork causing delay in DEL.","","","Business Class","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Dring Jack","Australia","2014-11-20","Dreamliner - Melbourne to New Delhi Oct 22nd 2014 and return 1st Nov 2014. Before flying I read the negative reports and I was concerned but the Dreamliner flights were very good. Only complaint was their movie selections did not work properly. As with all aircraft the seats are small for a larger person.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Kupferman Alain","Thailand","2014-11-12","After 2 flights with Jet Airways from Bangkok to India in their poor quality business class my company booked me on Air India and this was a pleasant surprise. New planes (Dreamliner) good seats fully reclining friendly and attentive attendants reasonably good food and average entertainment system a reason for me now to continue flying on Air India with the bonus of the Star Alliance mileage.","","","Business Class","","8.0","5.0","4.0","3.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Tim Short","Australia","2014-11-12","London-Delhi-Sydney in Business. Was the cheapest business one-way so I didn't have too high expectations but I would use them again. London-Delhi full 777 which was well maintained and the seats spacious. Cabin crew were all very pleasant food nice if you like curry. Seat turns into a reasonable flat bed. Transit at Delhi much less painful than I feared. Lounge pretty ordinary with limited food and drink and leaking showers despite being fairly new. Flight to Sydney (via Melbourne) left an hour late and on 787 Dreamliner which was very new with more spacious seats and cabin less than 1/4 full. Food again decent curries very friendly service slept for about 8 hours. Inflight TV hopeless on both flights unless you are into Bollywood so take an iPad. Only negative was that there was a lot of confusion as to whether you need to get off in Melbourne (we did in the end) and a long wait for transit security.","","","Business Class","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Wolfgang Kelke","Australia","2014-07-27","I have booked the flight from Australia - via Singapore Paris to Munich - besides the plane being old and the seats worn out the head set only worked on one side that the crew were not able to replace and the food below an expected standard the service extremely slow where I had to get up myself and asked several times to get a drink is not what you would expect when you pay the extra money to experience comfort to arrive on the other side of the world relaxed. I'm on my way back to Australia via Guangzhou and sitting in a so called Lounge with the present Lounge under construction and the offering is garden chairs with chips and noodle out of the packet with warm beer.","","","Business Class","","1.0","1.0","3.0","3.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","H Little","New Zealand","2014-07-22","Yerevan (Armenia) - Paris. 24 June 2014 Business Class. Flight time is 5 hours 15 mins. Due to depart at 8.40am (slightly delayed). Arrive Paris 11.55am. Seat configuration economy seats with table between. Two stewardesses assigned to business class. One older and a younger. On arrival to aircraft hand towels distributed to business class passengers. No offer of refreshments as is the norm with other airlines. Older stewardess was instead busy making herself and the younger stewardess a cup of tea/coffee. Other cabin crew come and get themselves a water. In the end I got their attention and requested a juice. The other business class passengers received nothing. No assistance with putting hand luggage (small backpack) in overhead locker on landing. Clearly having difficulty due to a pinched nerve in back and was in a lot of pain. Younger stewardess helped on departure. Older stewardess wouldn't. Instead would walk past me to abruptly point out (twice) that my hand luggage needed to go back to overhead locker for landing. Breakfast of omelette. Was grey and rubbery. Unappetising. My request for a glass of wine was refused by the older stewardess as this was ""a breakfast flight so no alcohol is served"". End of flight curtains opened and business class and economy class passengers exited together to shared bus. Have yet to work out how this could have cost me almost NZ$2000. Would I travel with Air France again? No. Would I recommend this airline? No.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","E Oplaat","Thailand","2014-07-20","Flight CDG to BKK AF 166 in 777300ER with 10 abreast seating. Very cramped crew were stressed and managed on a 10 hr flight between meals to come by one time only with water. Very uncomfortable bad connections of headphones and no excuse for delay. Not even 'we hope to welcome you on board of one of our flights again'. Well that explains all sad experience.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","2.0","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","P Sorli","Norway","2014-09-01","PEK-FNJ-PEK 12-19 August 2014. Departed and arrived on time on both flights good FAs and great seats. Interesting airplane (TU204) and very likely the first and last time I fly a Russian built plane (not a lot operated where I spend most of my time). Flight to North-hard and bumpy landing. Back to Beijing was good - not so many turns and much smoother. Once we arrived in Pyongyang immigration took 10 mins and bags were delivered immediately. I'm glad it all went well.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","0.0","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Lutz Schoenfeld","Germany","2014-07-13","18 May 2013 PEK-FNJ JS 152. 25 May 2013 FNJ-PEK JS 151. Not as bad as expected. Standard level of service modern aircraft (Tu-204) similar to 757 or 320 series not any worse when comparing with some airlines of Europe or Asia. Aircraft and interior were in mint condition on time service no problems at all.","","","Business Class","","5.0","4.0","4.0","3.0","1.0","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Michael Mcglynn","Australia","2014-06-02","I flew from Beijing to Moscow on a charter flight last month I was pleasantly surprised with the service and the joy of flying on a TU-154M. I was in business class and found it to be just fine the entertainment was a tad basic but the food and cabin crew were lovely. I would have no hesitation of flying them again.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","M Kliese","Germany","2014-05-29","Flew FNJ-PEK last week. Handling on ground smooth and efficient accepting a couple of kgs more weight than allowed without even a question aircraft clean and modern service friendly and with a smile both on the ground and in the air. Ok catering and a good choice of drinks given the short leg of just 1.5 hrs flight time. On time flight. I guess the bad rating comes from the ""old"" Air Koryo operating but since a while both their equipment and their attitude has changed strongly and it's another carrier now.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","M Abdul","Australia","2014-11-06","I travelled Sydney-Hyderabad via New Delhi on 16th August 2014 and the flight was delayed by 1.5 hours and I missed my connecting flight to Hyderabad. After 2 hours I was given overnight accommodation and booked in the morning flight to Hyderabad. I had the same bizarre experience on my return flight to Sydney via New Delhi on 23/10/2014. I got a phone call a day before the flight that it has been modified and will leave couple of hours early and will go to Delhi via Vishakhapatnam. The flight from Hyderabad was delayed again by an hour due to check-in system being down which again resulted in me missing my connection to Sydney. There were 8 passengers connecting to Sydney and a notification by the captain was not good enough to save our day. It does not end here at immigration I had my departure stamp and as I was waiting for my wife and kids passports to get stamped when the Air India staff informed us that the flight to Sydney is now closed and we can't board the aircraft. It took another 4 hours to do the paperwork to cancel the departure stamp on my passport. Then the routine of going to hotel and take the flight the next day. There is no sense of customer service or sympathy at this inconvenience. I would make every effort never to fly Air India again. The only good thing about the journey was the plane itself. There is ample legroom the seats are comfortable and the dreamliner 787 windows are dimmed to give night experience. Flight staff service varies person to person - some are good and others indifferent. Overall do not fly Air India if you don't have the buffer time to offset for these delays.","","","Economy","","4.0","4.0","3.0","3.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Verma Sachin","India","2014-11-03","I travelled to Bangkok from Delhi on 12th Oct'14. The flight was delayed by 1.5 hours but we somehow managed that delay. My return flight was on 23rd Oct'14 - the flight was delayed by 5 hours. I had to catch next flight (after 2 hours) from Delhi to Lucknow on the same day. I had to literally beg them to transfer me to another flight. I don't understand why Air India flights are always delayed and other airlines are always on time. They have got good aircraft but there attitude towards passengers and time management needs to be improved.","","","Economy","","1.0","5.0","1.0","4.0","4.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","V Arya","India","2014-10-31","Peak Season flight-AI 602 last night. Our original flight was the late night 11pm flight which was delayed by an hour or so. We requested the airline staff at the airport to change us to an earlier flight due to this delay. In spite of the flight being totally packed they were kind enough to accommodate us on the 9pm flight. As for the flight it was great we had premium economy seats great food on time good service and a no-bumps ride. Also not to mention one of the most engaging pilot who gave us stats on every single item relating to the flight-it just felt good!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","D Bhatia","United Kingdom","2014-10-28","Flew in March April Sept Oct 2014 between UK and Delhi. I would recommend AI but carry your own food. Timely. Good flights. Choice and quality of food / drinks unsatisfactory. Cannot explain why food was of such poor quality - stale fruit poor presentation. Rescheduled my departure from Delhi without a problem.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Beder Stephane","France","2014-07-17","Paris - Casablanca. Very comfortable the crew were excellent! The food was quite good not the best I have eaten but still good for an airline. The flight was smooth like the landing. I would recommend Air France to every one who wants a great level of comfort and a high level of service.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Eden Vance","United States","2014-07-15","Flew Air France flight 0007 which is a JFK-CDG flight. Flight departed on time boarding times were good considering that the plane was an A380 (still however if you do not like waiting to board on long lines then I suggest you take one of their several other daily flights). Food was free and decent legroom was pretty good. Crew were friendly and professional. My baggage arrived in CDG with the flight. Didn't have to pay for my first checked bag (I would suggest trying to fit everything into one however as the second bag is expensive). My only complaint is that I had checked in online and only had to drop off a bag at JFK's check-in desks but the line was huge and it was not apparent that there was a separate line for people like me. Overall a very good trip - it was also the cheapest ticket for the flight.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Duran","Colombia","2014-07-13","Recently flew Bogota-Paris-Amsterdam-Paris-Bogota. The long-haul BOG-CDG was terrible. The A-340-300 was not as tidy as one could expect and IFE was deplorable. I couldn't watch movies because anytime I pressed the obsolete screen it would appear ""veuillez patienter"". On top of that this flight had a 45 minute delay so I lost my connection to AMS. Fortunately ground staff at CDG were polite and booked me another flight later that day and provided me a 20-euro meal voucher. CDG-AMS was nothing special FAs were quick and not-so-kind at serving snacks and beverages. My return flight was in Premium Economy and things really improved here. FAs were extremely kind and smiling. However I waited more than 40 minutes for my bag even though I had a priority sticker. Conclusion of this review: Don't fly Air France if your travelling Economy. Choose it if you book Premium.","","","Economy","","3.0","2.0","2.0","4.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Peters","United Kingdom","2014-07-11","Warsaw-Paris-Montreal and return Minneapolis-Paris Mixed reviews really the crew were pretty friendly and service was spotty. Food from Paris was really good and quite poor from the US to Paris. Decent French wines champagne and Spirits from MSP. Weirdly I was told that they only had wine and port for flights to Montreal. Service from CDG-YUL was a joke not even a drink served until we were over Irish airspace such a disorganized serving of dinner it was laughable. Attendants were stumbling over them selves serving trays and than I just got one passed to me from behind with no words or choices but it was very tasty and the portions were just right. All other requests were self-serving. The 777-300 was horrible no legroom and very cramped A340 old and falling apart but much more comfortable with the exception of the middle 4 seats they were empty but fixed armrests prevented you from getting comfortable and sleeping flat. Bring a book or ipad as the IFE on the A340 is rubbish. I would fly again if the price is right don't expect too much and you might get lucky.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","3.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Nicola Origgi","","2014-04-09","On both legs (Beijing - Pyongyang - Beijing) the plane was a more than decent TU 204 with a reasonable seat pitch. Check in fast and efficient both at Pyongyang and Beijing: check in staff also turned a blind eye of a 2 kgs excess I had on both legs. This airline is an experience in itself: propaganda is on air during the whole flight with DPRK music. Complimentary inflight service with local both soft and alcoholic drinks. Deplaning at Pyongyang fast with rapid baggage delivery: in less than 30 minutes I was on my way (escorted by guides) to the hotel.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Syed Towheed","United Kingdom","2013-08-27","Beijing (PEK) to Pyongyang (FNJ) return 22-24 August in economy. PEK to FNJ was on a newish and very clean two class TU-204 with decent seat pitch in economy drop down inflight entertainment and efficient service (economy bulkhead is row 4 first exit row with extra legroom is row 7). Catering consisted of the infamous Air Koryo 'hamburger' containing some kind of mystery meat and a choice of alcoholic or soft drink. Inflight entertainment consisted of clips from classical music performances and the obligatory state propaganda about the DPRK. Although there are headphone sockets none are given out (music plays throughout the cabin). Smooth landing but long taxiing time in Pyongyang. FNJ to PEK was on an older one class TU-204 with slightly less legroom but the service was the same - short propaganda piece inflight music and catering with the dreaded Air Koryo 'hamburger'. FAs are reasonably efficient if a bit robotic with adequate English skills (better than China Eastern for example). Quick check-in procedures in both Beijing and Pyongyang. Requested (and given) a window seat on both flights. No issues with luggage although baggage delivery in Pyongyang is painfully slow (allow 45 minutes or so waiting time). Overall a decent effort. The 1 star classification is unjustified - based on my experiences Air Koryo is somewhere between 2 and 3 stars overall. Catering and safety procedures need to be improved - tray tables were down and cabin baggage blocking access during take off.","","","Economy","","7.0","3.0","3.0","2.0","3.0","","","3.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","H Phillips","United Kingdom","2013-08-22","Honestly can't fault Air Koryo - their 1-star rating is completely unjustified. I've had worse flights on Malaysia Airlines Turkish Airlines and British Airways. I flew PEK-FNJ on a modern Tupolev-204 and both check-in and boarding were faultless. We departed on time and the cabin crew were courteous. Free food and drinks were served and the safety demonstration was very professional. Once we arrived in Pyongyang immigration took 10 mins and bags were delivered immediately. I'd definitely use them again.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Charles Kennedy","United Kingdom","2013-04-21","PEK-FNJ on their brand-new Antonov An-148. Courteous and professional cabin crew served a lavish hot meal with several different savoury items in little plastic dishes - fish chicken salad plus a main of chicken curry plus dessert bread roll tea cider or beer. Landed on time and formalities to enter North Korea went very quickly. FNJ-PRK on their Tupolev Tu-204-100 wasn't as smooth boarding started early but a small hitch checking in a passenger with an oversize bag halted check in for over half an hour while staff dithered. This resulted in a departure an hour late which wasn't made up in the air and I missed my connection to the US necessitating a 24h stay in Beijing. Since I was originally only going to be in transit and not enter China Air Koryo's PEK staff had to rebook me before I could enter China which took about an hour. The change fee I incurred on my flight to the US was £300 of which Air Koryo contributed $100. Delays happen but this one was so easily avoided. Will definitely fly Air Koryo again as they are a very interesting airline compared to the competition (Air China) and have a vastly better onboard product but will be prepared for the odd burst of eccentric behaviour such as this.","","","Economy","","7.0","5.0","4.0","5.0","0.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Khundmir Syed","Australia","2014-10-22","Travelled from Sydney to Delhi on 04 October AI301. Got a notice via email that flight was delayed by 20 minutes but the flight took off 2 hours late hence I missed my connecting flight. Requested an aisle seat they issued me a boarding pass with 15G when I was about to board the aircraft they gave my seat to another passenger without even consulting me and then they changed my seat to 12E. When I reached the aircraft I found a passenger sitting on 12E. I spoke to cabin staff who said they will look into it which they never did when I confronted her again she said sit wherever you can. I heard the staff suggesting to 2 passenger with same seat number to keep switching seats during the flight. I requested a special meal which they said they didn't have. When I reached Delhi Airport I was advised that my flight had left and will have to take another flight the next morning. They said they will arrange a hotel I waited for 2 hours for that to happen and I had to approach staff again to get this done. They took me to something that they called a hotel but it was ugly and under construction. I said I didn't want to stay there and they said we have another property. Entrance to that property was via the kitchen - I didn't even check the room and asked to be dropped back at Delhi Airport. I was made to sign a receipt of 2500Rs for the 30 minute stay at their hotel. All airlines are sometimes late flights get cancelled and all sorts of things happen but my problem with Air India was that no one had a slightest clue of what they were doing. When I spoke to the manager he said ""Do whatever you want"" I don't have authority to do anything and there is nothing that can be done tonight. India is a great nation and Air India brings shame to this great nation by associating itself with this great name. Absolutely irresponsible clueless and have no regard towards basic human feeling. Please don't travel Air India as I will never again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Suhail Shafi","United States","2014-10-22","New Delhi to Srinagar and back. While in the past I have had reservations about flying Air India I found their overall performance better than I had previously anticipated and expected. There are two newer perks with flying Air India. The first is the new Terminal 3 at New Delhi which is modern efficient and clean a huge improvement over the previous Delhi airport. Flying in an out is a breeze with the newer terminal offering a large selection of amenities. The second is the membership of Air India with the Star Alliance making earning frequent flier points possible. The DEL-SXR sector was served by an older A320 - comfortable seats in one class configuration with no special amenities in an older layout. Service consisted of hot beverages with biscuits - not exemplary but adequate for a short flight. Srinagar had been affected by floods at the time of my departure so the Air India staff graciously allowed us to leave the city three days before our scheduled departure. The plane was a A330 with modern seats offering excellent legroom with tasty refreshments. The aircraft sported a modern looking interior with restrooms under the main cabin - something I had not seen before - with no inflight entertainment but perfectly adequate for a short flight. Air India may be one of the more underrated airlines out there. Despite its financial difficulties their inflight product has improved markedly over the years and their Star Alliance membership and modern hub in Delhi makes them attractive to fly with both on short haul and long haul flights. My expectations were low but I was more than satisfied and I would consider flying with them again.","","","Economy","","8.0","5.0","3.0","4.0","1.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2014-10-12","AI 667/668 between BOM-TRV-BOM. A319. Check-in quick and efficient. Flights clean and comfortable. On time one way slightly delayed the other. Good breakfast service cabin crew helpful. Quickly disembarked both times. No complaints. Ticket was about 35% cheaper than the nearest competitor.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Kabir Kapoor","India","2014-10-12","I travel Air India 3-4 times a year. This time I was travelling from Delhi (DEL) to Kochi (KOX) on an A320 the seats were not comfortable at all. The TV on the flight was not working. The food was horrible.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","David Beggs","United Kingdom","2014-07-11","Flew BHX to CDG (return). Outward trip pretty ordinary but no significant complaints. Thought it took a master stroke of organisation by Air France to seat myself and wife (pensioners) in 8A and B and to pre-board a severely disabled gentleman in 8C who was completely unable physically to move to allow us access to our seats. No complaint to him he was great but climbing into our seats and out at CDG we did wonder how we were expected to cope. Overall a very basic experience.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Michael Bragg","United States","2014-07-06","Flew from LAX-CDG on the A380. We were in the second Business Class cabin on the upper deck. We had a very handsome friendly all-male crew who provided a nice if not amazing service on the 11-hour flight. Seats are not lie flat but still very comfortable affording me a long sleep. The food was good if unmemorable. The IFE provided a decent selection but is not comprehensive enough to be competitive with the top airlines. Overall this was a nice flight. There was nothing too spectacular about it but I would fly in Business with them again (especially now that they are upgrading to lie-flat seats).","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Martin Borland","Germany","2012-12-28","Not as lucky as the last writer here. Travelled on an ancient Ilyushin aircraft and whilst happy to reach my destination this is not an airline I would use again (no choice this time on my schedule to Pyongyang). This plane was not maintained well from the surface appearance in the cabin and many seat mechanisms also were broken. Cabin staff had a fixed smile on boarding and whilst they gave out a meal tray they could not speak or understand English and appeared to rather poorly trained. Food was as expected I guess but the quality was well below all Asian airlines I have ever flown and think it was the cheapest meal ever sampled on a plane.","","","Business Class","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Sam Chui","United Arab Emirates","2012-11-25","Flew a total 8 sectors between Beijing Pyongyang Chongjin and Sondok onboard IL-62 IL-18 Tu-134 and Tu-204. Flights were all on time. Good English spoken onboard and a full meal service on 1.5 hours between Beijing to Pyongyang. All baggage delivered promptly with no delays. Planes are maintained well.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Phil Butterworth","Cambodia","2012-08-30","Only flew internal flights (3 legs) on AN-24. Drinks (beer or cider) provided on the 2 longer legs. No IFE. FAs spoke reasonable English and were friendly. No safety demonstration and the overhead bins were just overhead shelves. I like the way you can push the empty seats all the way forward (so they lie flat) in a half-empty plane it's a good option for more leg room! There is no choice flying domestic in DPRK but Air Koryo provided good entertainment.","","","Economy","","10.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Samuel Sherine","India","2014-10-12","The Dreamliner flight from Sydney to Delhi was a disappointment. 1) Seats were very cramped. Not adequate leg space for such a long flight. 2) Toilets were dirty and toilet tissues were not replaced. 3) The entire economy seating area smelt. 4) A snack and a drink was very much needed before landing. Just two meals for a 13 hour flight was not adequate. 5) Fruit juice and diet drinks were not available after the first meal service. 6) A wet wipe or steamed towel should have been provided at the end of such along flight. We had to disembark even without being able to freshen up. Definitely not up to international standards.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","M Hay","Australia","2014-10-12","CDG-SYD (via DEL and MEL). Check-in was a mess at CDG - told to leave executive line and wait to the side - then told to get back in to executive class line after waiting for several minutes to the side. AI use Cathay lounge for this flight at terminal 2C and its really nice. 787 Dreamliner for both legs. My overall impression is that this plane is massively over hyped from a customer aspect anyway - there is really nothing special about this plane - the windows are the most noticeable difference- and while this is nice during the couple of minutes during taking off and landing - you don't notice it for the rest of the flight. Everything is plastic on this plane - the toilet door feels like an ice cream container lid. The seat is comfortable in bed mode it is wide and well padded - but there is no Z-mode for relaxation - you can put the backrest back and the footrest up but the seat remains flat at all times - its not really that comfortable for relaxing/watching TV. A sat in cushion and a larger cotton pillow are provided - which are very comfortable in addition to a duvet and a thin blanket - which makes a great sleeping experience. IFE screen is large and high definition - there is a reasonable choice of (both Indian and Western) movies and television shows - but not quite enough to stretch out for the 12 hour flight. Food was variable. No menus provided - options were stated by staff at the time of meal service. Out of CDG the supper was lobster with champagne sauce - it was dry and tough - but definitely still lobster which is great in business class. Otherwise all the other meals were curry and sandwiches were offered on the Melbourne to Sydney leg - really this should be a proper breakfast. An announcement was made that no alcohol could be served on the domestic leg from MEL to SYD - what they actually mean is no duty free alcohol can be served - its pretty cheap to stop serving alcohol just because you have to pay the duty on it. Almost all passengers immediately removed their shoes and socks immediately upon boarding - so be prepared for the feet. The staff are a mixed bunch - some are fantastic - friendly smiling communicative and anticipating requests - these staff were all female. Unfortunately the male staff were some of the most surly resentful and unpleasant people I have ever encountered in a business class cabin - attendant call button was met with a ""yes"" and a glare from these men. The lounge at Delhi was interesting - I was there at from 9-12 am this is a big lounge with many comfortable chairs but limited food and drink options. Showers were available. Wifi was difficult to access staff seemed disinterested and resentful of requests for assistance - there is clearly no customer service mentality about this place. Overall this was a very average experience and certainly the worst business class flight I have ever taken - however the price was very reasonable and I would consider booking it again and I would cautiously recommend Air India.","","","Business Class","","6.0","3.0","2.0","2.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Jessica Nicholas","India","2014-10-12","Trying to get to Delhi from Bombay for a 6pm wedding. Our 1pm flight - cancelled till 2.30pm. 2.30pm flight - told at counter it was over-booked and is now full. The next available flight is at 5pm - delayed till 5.20pm without prior notice. 5.45pm - begin takeoff procedures. 5.55pm - electrical failure. Plane comes to a standstill. Lights and AC continue to be switched on and off. 6pm - captain announces ""there has been an electrical failure and out technical team is on their way to trouble-shoot"". No further explanation offered. No beverages offered. If you got up to ask for water they did oblige by giving you one small glass. 6.45pm - herded like animals and packed like sardines onto a stationary bus on the tarmac. When asked what was happening and where we were going we were told ""nowhere. you can not stand on the tarmac so you must sit on the bus and wait while we do final checks onboard. The buses were over-packed and we were locked inside while staff and drivers disappeared. 7.15pm - finally start to re-board passengers. We decide not to get back onto an aircraft that has electrical failures. We demanded our luggage and a full refund. The ground staff obliged however sent us wondering around the airport unescorted in search of the duty manager. This whole process took until 8pm. After 7 hours all delays and cancellations sitting around the airport on the plane on buses and being spoken to in a patronising manner by everyone from ground staff to on-flight staff we did not end up flying to Delhi and we have missed our friends wedding. I will never fly with or recommend Air India.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Nirmal Sasilatha","India","2014-10-05","Traveled on New Delhi to Dubai sector AI 995 on brand new B787 Dreamliner. Check in was easy and hassle free. Boarding too went smoothly. Flight departed 10 minutes early. Aircraft was brand new fresh. Cabin was spacious and seating arrangement was a comfortable 3-3-3 layout. Contrary to expectation the seat width was not wide enough and there was a general discomfort in seating. Inflight entertainment was excellent with a wide range of movies and shows. There were 5 regional movies available in my native language an experience never found in any other flights. Food as usual was very good though the crew were asking passengers whether they are strict vegetarians as they were running out of veg meals due many passengers pre ordered veg meals. Landed 20 minutes before scheduled arrival time. The overall travel experience was excellent and B787 Dreamliner is one perfect aircraft to fly.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Ben Sowdaey","Canada","2014-06-30","Went to Oslo via Paris by Air France from Canada. Two Stops: Both had delays. One overnight due to maintenance issues. They managed to lose my luggage as well. The service was the worst I have had. Will never fly Air France again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Harry Aronowicz","Canada","2014-06-23","My wife and I flew with our adult children and grandchildren (5 and 21 months old) on the 6th of June YYZ-CDG and 16th of June CDG-YYZ. On board service was impeccable crew were extremely helpful resourceful and friendly. Even the meals - especially on the CDG-YYZ flight - was above normal airline food. A further plus was the good air- quality on board. Best flights to and from Europe we have had!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Hay","Australia","2014-06-20","CDG-SGN. This flight was a codeshare booked through Vietnam airlines for a very good price. We were able to select seats by checking in on the Air France website which was easy to use. Check in at CDG was a nightmare - I don't think I've waited this long for economy check-in - the fact that this was business class (in the sky priority area) made it really bad. There seemed to be about 6 counters open for all of Air France business class at CDG (hundreds of people - huge line snaking on for ever). No priority pass for customs/security. Lounge was good (see separate review). 777-200ER plane full in business. Service was excellent - excellent staff polite and efficient. I quite like the seat - although its not horizontal quite comfy for lounging some minor acrobatics had to be performed if you are not on the aisle and need to get over someone who is fully stretched out. Food was acceptable for plane food although they did run out of my choice (sitting in 4K). Champagne was delicious (Ayala) and they set up a self service bar in the galley - very much preferred to constantly pressing the call button. No priority pass given for customs at SGN. Although this flight was not perfect the 11 hours went by in a flash and I had a great time and would not hesitate to recommend Air France.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","N McAlpine","Australia","2012-08-23","Flew Beijing-Pyongyang (IL-62M) Pyongyang-Samjiyon return (Tu-134) Pyongyang-Hamhung return (IL-18) Pyongyang-Beijing (Tu-204) as well as 3 other flights on their An-24RV IL-76 and Mi-8 helicopter. I was on an organized aviation tour and we had not one problem on the whole trip. While all but the Tu-204 were ancient Soviet aircraft they were in immaculate condition. Every flight left on time with most arriving ahead of schedule. The crew's attitudes varied from flight to flight with some being better than others. Food was only given out on the international sectors and I must admit was revolting. IFE was also extremely poor and only available on their two Tupolev Tu-204 aircraft. All they showed us was a North Korean concert which was on a loop. While it didn't bother me too much on our 2 hour flight from Pyongyang to Beijing it would have driven me insane if I was flying to some of their other destinations such as Kuala Lumpur or Bangkok.","","","Economy","","6.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","N Taylor","Australia","2012-08-16","SHE-FNJ-SHE in Economy class. On the way to Pyongyang it was an old aircraft check in at Shenyang airport was smooth and check in at Korean air counter. Boarding was fine staff on board helpful and friendly. Due to the air conditioning the cabin was full of fog. There was a lot of condensation. No food for 1.5 hours flight to Pyong Yang. Check in at Pyong Yang was easy because there were not many flights at all. Departure and arrival are sharing same hall. One room for everything but very efficient. On the way back to Shenyang was new TU204 very modern aircraft. Food was served (a hamburger). Would recommend for the experience of the old aircraft (one off experience). I would fly again with the new aircraft in the future.","","","Economy","","7.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","C Rosser","Australia","2012-01-01","Beijing to Pyongyang return. The plane was clean and well presented. Check-in service was impersonal but satisfactory. The food was good. Both flights left and arrived right on time. A shame the airline doesn't fly more routes.","","","Economy","","10.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Rod Hocking","Australia","2011-11-30","FNY-PEK as part of an organised tour. The aircraft used was one of the newer Tupolevs. Good points. Check- in assisted by our 'minder' ensured that all luggage went through with no problems. Seating was better than some other aircrafts flown food - although only a snack was more than adequate for a short journey (and provided free). FA's were efficient and any reasonable needs were complied with. However the IFE consisted of the same propaganda film shown in the airport and must have been on an endless loop. The flight left earlier than my agenda showed although we got there in ample time I was not notified of any change. We were advised that there was no Business Class - there was and for most of us this would have been the preferred option. Overall I believe Air Koryu is a reasonable airline to fly and would not hesitate to use them again.","","","Economy","","7.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Peter Sexton","United States","2011-04-25","I flew Air Koryo as part of an organized tour in and out of DPRK planes were new TU204s. The planes were clean and plenty of overhead luggage space crew was pleasant and efficient food okay for a short flight. The overall experience was better than some airlines with 2 and 3 star ratings.","","","Economy","","8.0","","","","","","","1.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Arya","India","2014-10-01","Booked just a day early on AI to take the very early morning flight from DEL to MUM last week. Very reasonable fare (even for last min) great aircraft 787 and good service.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Arya","India","2014-10-01","Took a late night flight on AI from DEL to BOM recently. Aircraft was a 321 and the flight was over booked. Yet service was excellent great food. The aircraft was in decent condition. Flight slightly bumpy but that can be blamed on the rains around Mumbai.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Patel","United States","2014-10-01","Flying to the Maldives via Mumbai from Ahmedabad on Sept 14th. Checked in and were told flight was on time. We were to have a 5 hour break in Mumbai giving us plenty of time to catch connection on Sri Lanka Airways. The flight never arrived and was 4 hours late taking off although AI personnel insisting we would make our connection. Never did no help from AI personnel in Mumbai and worst experience on a flight ended up in transit at the airport for over 26 hours.","","","Economy","","1.0","3.0","1.0","2.0","0.0","","","1.0","0"
"air-labrador","/airline-reviews/air-labrador","Air Labrador customer review","John Attersley","Canada","2013-11-14","Rigolet Labrador to Goose Bay Labrador on 13 October 2013 on an Air Labrador twin Otter. Aircraft has been well used over the years but provided a comfortable and quick way back to Goose Bay. Bush flying co-pilot loaded and unloaded the bags seating - well- wherever there is an empty seat. No complaints about the service and would not hesitate to fly with them again.","","","Economy","","2.0","3.0","4.0","0.0","0.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","N Miller","United States","2014-06-18","Low marks because of incredible run-around re: trying to add bags to booking (willing to pay and website indicated this was possible) - and even after paying were told by clueless agent at AF at RAK/Marrakech airport (who didn't know how to process vouchers) that we had to pay 200 euros for 3 bags - it took a kind manager to get this taken care of in the middle of the bedlam of checking in (not much respect for queuing). The flight itself was OK but nothing great - our meal on a 2.5 hour flight was a plastic-wrapped sandwich (albeit with tasty fresh bread) and no alcohol served - service was friendly and helpful was my first flight with AF and probably the last.","","","Economy","","4.0","5.0","5.0","2.0","1.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","H Figov","Canada","2014-06-16","Flew from Toronto to Heathrow via Paris. Purchased Business Class tickets for my wife and I and we were not disappointed. We had flown Air France Business Class once before and love the service and enjoy being able to sit next to each other. I find the seats comfortable despite not being fully lie flat. The lounge in Paris has wonderful showers.","","","Business Class","","10.0","5.0","5.0","4.0","2.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","K Kothari","United Kingdom","2014-06-13","LHR-CDG-HAV and HAV-CDG-LHR. Going was a pretty new 777-300. Main meal was good however usual terrible Air France breakfast of some hard bread and tea/coffee. Seats were OK nothing special. Stop in CDG was poor as usual not the airline's fault though. CDG is the worst designed overpriced airport I have ever been to. Coming back slightly older 777 with no USB port which was annoying. Very uncomfortable seats couldn't really get into any sleeping position. Service is almost non existent apart from meal times and one or two drinks rounds. You have to get yourself to the back of the plane and help yourself to drinks and ice cream but they don't tell you this so if you don't know then no drinks for you!","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","R Felderhoff","Netherlands","2010-10-22","Beijing to Sunan International an experience to fly their IL-62 it was back in time. Food was good and service efficient. As North Koreans travel with lots and lots of baggage it was placed all over the plane. Plane on time in Sunan but waited more than 1 hour for our baggage.","","","Economy","","6.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","E Kajantie","Finland","2010-10-20","PEK-FNJ New TU204 seats relatively comfortable service friendly meal standard economy meal. Pyongyang Times and Korea Today newspapers which keep first-time DPRK visitor busy for the flight.","","","Economy","","8.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","S Wilson","United States","2010-10-15","PEK-FNJ on Tu-204. Check in quick and efficient at PEK. Clean new aircraft seating reasonably comfortable and adequate for 2 hour trip. Was served bland meal but no worse than many other economy class meals. Service was efficient but cold drinks offered and free English language DPRK ""literature"". Entertaining pre-take off video with politics included and inflight video showed happy images of the DPRK. Quite reasonable flight noticeable that all non-Koreans were in the front economy cabin - with the back cabin full of Koreans. Pre- take off and touchdown were marked by the happy playful music of an electronic band eerie but very much part of the DPRK experience. I was pleased to land given the safety reputation.","","","Economy","","6.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","A Harris","United States","2010-10-09","PEK-FNJ-PEK in business class on new Tu-204. The seats were quite spacious and airplane comfortable. I thought it really odd that they served a huge meal PEK-FNJ but only bread on the return. The flight attendants were decent enough though English skills were lacking. There was access to the Air China lounge at PEK T2. I didn't visit the lounge on the return at FNJ. On the flight PEK-FNJ there were no more seats so a North Korean teenager sat in the flight attendant jump seat for the whole flight. On the way back the security guard sat in the flight attendant jump seat and she sort of sat on the very edge of the same jump seat and held the wall for take off and landing. They also kept the curtains closed to the front of the aircraft which in the event of an evacuation would be a no-no because people couldn't see to get to the exit.","","","Economy","","5.0","","","","","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","V Forni","","2009-12-09","PEK-FNJ. Interesting to say the least. Outbound was oldest plane I have ever seen in my life (Il-62) and literally falling apart at the seams. Propaganda handed out announcements regarding how this flight was made possible by the dear leader etc. Return was same aircraft type but much better shape. However upon landing in Beijing was quickly sweating due to no air conditioning. Not like you have much of a choice when flying to Pyongyang - snag Air China if you want a safe flight but Air Koryo if you want the experience.","","","","","2.0","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","R Priestley","Australia","2014-09-22","I was excited to be travelling on Air India's new 'Dreamliner' from Sydney to Delhi yesterday. The experience fell well short of my expectations. I endeavoured to do on-line check-in but it was not available so I phoned and requested an aisle set. That request was never registered but the check-in assistant in Sydney gave me an exit row seat which I was very happy with. On the flight the entertainment system for my seat 30C was not working. I initially complained but I was dismissed by the first flight attendant and told I would need to wait for it to cut in. After an hour of waiting I approached another flight attendant who assured me he would re-set the system. Following another few failed attempts I was assured that they would register the fact that it wasn't working and that it would fixed for the next passenger. Not sure how that helped me! When it came time for meal- time the flight attendant asked me to pull out my tray and was irritated when I couldn't. The tray was actually broken. She did endeavour to fix it but it remained a problem throughout the flight. Unfortunately the entertainment system appears to control the overhead lighting as well. The result was that I had no access to movies music or reading light for the full flight which is 12 hrs 30 minutes that's a long time to sit in the dark. There was no apology or understanding from staff. The food was very basic with little variety there was minimal genuine service on the flight. Staff seemed to vanish between meals and seemed irritated when a passenger asked for something. If anything I found some of the staff quite rude. This was a very full flight I think staff need to pay some attention to the toilets during the trip. At one stage one of the toilet basins was clogged and another passenger complained to staff. I do a lot of travel and this is the worst flights I have taken. I would endeavour never to fly Air India again but from Sydney to Delhi there is very little choice of operators. Hopefully Air India will develop a true sense of service before my next trip.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Yadav Jagriti","India","2014-09-17","August 2014 - Flew the Dreamliner from Paris to Delhi. The departure was on-time and arrival in Delhi was 20 minutes before time. The aircraft looked new seats were comfortable cabin crew was efficient and had nice smiles on their faces (much more welcoming than many other airlines in my experience). Food was good in-flight entertainment offered a lot of choice although it was slightly heavier in terms of Bollywood stuff. Decent sized blankets in this era of cost-saving with most other airlines offering half-sized blankets! Baggage arrived on the belt in Delhi minutes after landing. All in all a very positive experience and I'll definitely fly Air India again.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Ray","United States","2014-09-14","JFK-DEL on 3 Aug and BOM-JFK on 23 Aug. Cabin crew disappear during the night. On other airlines they walk through the cabin a few times with glasses of water for passengers. Not on AI. I discovered that they put out cookies sandwiches and soft drinks for passengers in one of the galleys but there was no announcement made. No drinks were offered on the BOM-JFK flight.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","C Galloway","Australia","2014-06-10","CDG-SNG wrote a less than complimentary review 3 weeks ago when flew the other way. This trip better - main issue is just age of seats cramped cabin and mean amenities eg: no paper cups in toilets often no paper towels only tissues. AV is very poor quality and selection. Staff very pleasant food on this leg was better than ex Singapore.","","","Business Class","","4.0","2.0","4.0","3.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Steven Cao","China","2014-06-09","PVG-CDG on A380 flight delayed 1 hour due to traffic control at Shanghai Pudong Airport. Economy class seat is so hard and uncomfortable food awful cabin crew friendly bit they just disappeared after meal service can't believe that they just served beverage once for entire 12 hrs flight! Inflight entertainment is good.","","","Economy","","3.0","2.0","4.0","2.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Feio","United Kingdom","2014-06-08","GIG-CDG-LIS AF443 Rio de Janeiro to Lisbon via Paris Charles de Gaulle Boeing 777-300ER brand new aircraft friendly cabin crew very poor seat comfort for an 11 hour overnight transatlantic flight. Just 2 meals during the flight after 2 hours all the crew disappear to go and have a rest on the back of the plane as you see them 3 hours prior to landing waking up and tidy up themselves. They just give you a poor amount of juices and no food at all just ice creams. IFE very good and a good selection of movies as the screen is big enough. Very poor seat comfort in economy you hardly can pull down your chair. Overall is a good value for price flying with Air France don't expect something excellent. They should look after the standards followed by KLM as they are in a partnership which is an excellent choice for a long haul flights!","","","Economy","","6.0","2.0","3.0","3.0","5.0","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Neil Tofield","","2008-10-27","PEK-FNJ on old Tupolev 154. Professional if solemn crew but decent flight and lots of food.","","","","","3.0","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Per Nilsson","","2008-09-28","Round trip PEK-FNJ. New Tupolev plane. Service inflight entertainment and food excellent. A clean and comfortable plane comfortable seats and professional flight crew.","","","","","4.0","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Alain Kupferman","","2008-06-09","Beijing to Pyongyang and return and could enjoy the new Tupolev planes of Air Koryo. The business class is very small (8 seats but comfortable with good seats). Stewardesses attentive entertainment is miserable and so is the food. Anyhow the Tupolevs bring a huge improvement to the image of Air Koryo.","","","","","3.0","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","K Leung","","2008-05-20","I took a round trip of Beijing to Pyongyang - Il-62 and Tu-154 aircraft - and the experience was to say the least memorable. As I was sat quite far back in the Il-62 it was right next to the engines and I'll never forget the feeling of impending dread and doom as we descended down to Sunan Airport. We landed safely. The food was satisfactory with chicken curry beef with rice some melon-esque vegetable bread and dessert. Seats were nice but it was slightly cramped. The luggage space was limited and there was no cover to prevent it from falling off. There were North Korean magazines and a North Korean newspaper (Pyongyang Daily) up for grabs too on a meal cart. The return to Beijing was on the Tu-154 : sitting a few rows behind Business class the flight was very comfortable. We did feel hungrier this time as there was no food service coupled with delays hovering over Beijing due to busy traffic at the Airport.","","","","","3.0","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","O Trudo","","2007-11-09","PEK to FNJ roundtrip on Ilyushin 62--The flight was only 1.5 hours. Aircraft was very old-looking and used. I had to work hard at attaching my safety belt. The fabric on the seats was old and frayed. The crew was very perfunctory in their duties but still polite and civil. The crew was not service oriented nor did it seem inclined to be. Not a bad experience but nothing to standout in my mind.","","","","","2.0","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","Mita Majumdar","United States","2014-09-01","Newark to Calcutta and back. I figured there is a reason why the tickets were cheaper than other airlines. After all you get what you pay for. But I have to admit after traveling to Calcutta and coming back to the US that I am quite satisfied with the service offered by Air India. Staff were courteous professional helpful and food was excellent. The only complaint I have is the seat quality the seats are extremely uncomfortable almost felt like I was sitting on a piece of wood during the lengthier legs of the flight (Newark to Mumbai Mumbai to Newark). Seat quality is very important especially for a 16 hour duration flight. Surprisingly the seats were roomier and a bit more comfortable on the flight from Mumbai to Calcutta. I wish it worked the other way round. Air India is known for delays but no complaints there either in fact we arrived early from Mumbai from Newark.","","","Economy","","8.0","1.0","5.0","5.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","T James","United Kingdom","2014-09-01","DEL to GOI via BOM. Tatty old A321 that looked liked it hadn't been properly clean since being brought into service 20 years ago. Washroom basin filthy with brown stains everywhere. Surly crew who were mannerless. Cramped uncomfortable seats. No alcohol or soft drinks available on either legs. Sat on plane at Mumbai whilst plane serviced for 40 minutes - terribly unprofessional ground crew cleaning the plane around you.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Sharma Soumya","India","2014-08-28","We were on flight from BLR-BOM-JDH. The flight was on-time entertainment systems were working properly the crew was polite lunch was satisfactory. Aircraft A319 seemed new and comfortable.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Ramesh Muthukumar","United States","2014-08-26","Flew from Chicago to Delhi the leg room in the airplane was good but its a poorly maintained aircraft. The entire plane was dirty. One of the toilets were not working. The snacks were not served you had to walk to the back of the aircraft to find a sandwich and a drink. Horrible experience.","","","Economy","","2.0","3.0","3.0","2.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Simeone Enrique","Belgium","2014-06-04","Arrived in EZE with LH on first class and connecting to MVD with AF In C class and no F available but bags never arrived sorry attitude at airport in MVD and once I obtained their little paper proving I never got my bags got to their website to make the complaint messy website it worked after a lot of effort and phone calls. Checked in a few weeks later MVD to Fra via EZE to TLV 1st class Check in agent said ""no computer says no"" could not believe AF bags could not be check in all the way through although same reservation system. Vile attitude had to re-route my flight with LH via Sao lost my C ticket MVD to EZE and used TAM instead.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Joanna Graff","Spain","2014-06-02","Flew MAD-CDG-YUL and return back to Lisbon. The first impression on arrival at the Madrid airport early in the morning was terrible. Complete chaos people standing in 3 queues pushing around and arguing with staff. I must say there were only 3 persons wearing Air France uniforms. They were rude not attentive at all returning you to another queue as there were other flight checking in before our flight at 7am to Paris. We flew business class but were not allowed to go directly to the Premium counter nobody really checked our tickets. Some staff were chit chatting instead of helping other customers. At boarding another chaos no proper staff there either. The flight was delayed and we arrived just in time to rush to our gate for the flight to Montreal. CDG is so big and the staff there so difficult so slow and we were asked for passports 4 times! The long haul flight was ok food was ok and the IFE was ok. Nothing special and nothing to be mentioned. Considering expensive business fare I would expect much more. Lounge in Madrid was poor the one in Paris OK and on return the Montreal lounge was again just OK. Will try Swiss next time.","","","Business Class","","5.0","4.0","2.0","2.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jakob Bengt","France","2014-05-29","Overnight flight from Haneda to Tokyo. OK flight. Wire to headphones broken so could not use the inflight system - Head of Cabin very embarrassed but just nothing they could do onboard and full flight so could not move. My complaint was regarding the food - totally overcooked / burnt dish that was not edible. Crew seemed to be well aware but could not do much about it as most dishes seemed to have been forgotten in the oven too long. Not the first time this happens to me on Air France and quite a petty as their main courses are normally quite good.","","","Business Class","","4.0","3.0","3.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","K Kan","Australia","2014-05-29","Flew SIN-CDG CDG-SIN. Good flights. The 2x3x2 layout is poor and the seat is almost flat. Some bumps in the seat when fully reclined and only a thin blanket provided. However I did sleep on both flights. Service was good. Didn't have dinner leaving Singapore so cannot comment but had excellent food on leaving Paris. CDG lounge was spacious with two levels making it seem less crowded. Little choice of food and no hot food. The cold food provided was good. Lovely spacious showers and facial treatment by Clarins beauty therapist was a treat so long as you have time to to sign up for it.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Jason Birbeck","","2006-11-27","PEK-FNJ FNJ-SHE. Beijing to Pyongyang on Tupolev 154 very old plane revolutionary marching music played before take off and before landing. Attentive service meal on 1.5 hour flight - food a little processed but edible. Return to Shenyang on Ilyushin IL-18 - by far the oldest plane have flown on and was very happy to land! Food was a sandwich containing undentified meat but quite tasty. Both flights unique and a great way to start/finish a trip to North Korea.","","","","","","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","James Cole","","2006-11-20","I was fairly disappointed by the service however was amused when both pilots came around to say hello to the dignataries with me presumably leaving the aircraft on autopilot anyway! Made the journey exciting I can tell you.","","","","","","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","James Backinaw","","2006-11-17","Short flight of about an hour from Beinjing to Pyongyang you get a comfortable seat and every manner of food and drink - food is not 5 star but it's not bad and more than you can eat. There's reading material (P'yang times) and flight attendants are reasonably helpful and polite. Aircraft are old Soviet ones but there is ample room. The lavs are impeccable.","","","","","","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Mike Stapleton","","2006-09-23","I have travelled on Air Koryo frequently for almost seven years mainly between Beijing-Pyongyang and occasionally Shenyang-Pyongyang. Flights are usually on IL-62 sometimes on TU-154 or TU-134. On one occasion on an IL-18 from Vladivostok to Pyongyang. During the 'SARS period' in 2003 when flights to China were suspended Air Koryo arranged several flights to Bangkok. The IL-62 has a reputation of being a very safe aircraft. Air Koryo pilots are most capable especially in Spring when high winds and duststorms from China are experienced. Once our flight to Beijing was unable to land due to strong winds and diverted to Tianjin for 2 hours. Air Koryo is generally punctual even departing Pyongyang (Sunan Airport) on time in snowy conditions. The flight attendants are charming but loose luggage in overhead racks (not closed bins) is of some concern to passengers also the quantities of additional hand baggage carried on board and stacked up loosely in the rear of the aircraft. The meals referred to by other persons are only served on the inbound flights to Pyongyang. Outbound flights serve hamburgers and soft drinks and beer; occasionally coffee or tea. There have been comments about the lack of safety announcements. Indeed the PA system is hardly audible. Only once do I recall was there a demonstration of the use of life-jackets as we flew over water from Vladivostok to Pyongyang. This flight takes place at night which is a little scary ! Seating in the TU-134 is very cramped (for tall people) and most uncomfortable. Flights on the TU-134 have been my least pleasant experiences. Air Koryo has been unspectacular but generally reliable with 3 outbound flights weekly (currently) to Beijing 2 to Shenyang and 1 to Vladivostok. Am smiling at the prospect of direct flights to Yanji (China) also the proposal to initiate a Frequent Flyer programme !","","","","","","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Eric deBrie","","2006-04-07","PYO-AMS-JFK. I was lucky enough to be on this exeptional flight. It was definitively not a routine flight but a special flight with respect to the deputy-minister foreign affairs of DPRK visiting the States. Safety procedures were good this once as well as the inflight meal services. There's even rumour of a Koryo frequent flyer program to be started shortly (which is interesting for me as a frequent visitor of DPRK).","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","Ashutosh Garg","India","2014-08-15","Delhi-Kolkata-Delhi. Delhi-Kolkata (CCU) on Airbus A321. Kolkata-Delhi on Boeing 787-8 Dreamliner. Both flights were on time and aircraft's were considerably clean. Check in (both times) took hardly 5 minutes. IFE on A321 was not good but B787 had great collection of movies and music however most of earphones provided were broken (carry your own earphone). Food was a complete let down on both flights and staff did little to make your journey better. Overall for 2 hour flights Air India is a good option given its price. Also Air India and Jet Airways operate from Terminal 3 in Delhi which makes airport experience slightly better than other domestic airlines.","","","Economy","","7.0","4.0","3.0","2.0","5.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Patel Keyur","United States","2014-08-13","EWR-BOM-AMD. Flight was supposed to depart on 3 July 2014 I flew on 5th July. Everything went well until take off there was a problem with the air-conditioning which was not resolved at all. After 4.5 hours we were told to get off the plane. After getting our baggage we were told to stand in a queue for 40 mins to get hotel vouchers and after getting the voucher I was waited for the hotel transportation for 3 hours. We were 54 passengers and there was only 1 bus which could carry 34 passengers. Back to the airport for 11 am next day told to stand in line for another flight which was at 4 pm on 4 July 2014. After standing in line for 4 hours I was told the flight was full and another was scheduled for 8. Boarded the flight and after 2 hrs we were told that there was problem with the engine and it took them another 4 hours to decide that we had to get off the plane again another motel was given. Spoke to a manager of Air India and they got me on 5th July's AI 190 EWR-BOM-AMD flight. Finally on 5th July I arrived home 72 hours late. I have decided not to fly Air India in the future.","","","Economy","","1.0","1.0","1.0","3.0","2.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Joy Kevin","Canada","2014-08-13","Avoid at all costs! Terrible experience with Air India. They ran out of non veg meals On my flight from Chicago to Delhi and then again from Delhi to Cochin. On the return trip the Cochin to Mumbai flight was delayed 2 hours causing us to miss the Mumbai to Newark flight. Waited in Mumbai for over 3 hours while their clueless officials tried to get us back to Toronto somehow. After telling us of a few possible flights for the next day even coming close to booking us they finally found a flight via Istanbul. No upgrades of any sort not even an apology. Never again will I travel with Air India!","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Tushishvili","France","2014-05-28","CDG-YUL. Return flight from Paris to Montreal by Air France last month. Both flights were just very good. Excellent service tasty food friendly staff and decent comfort. The service of Air France is really significantly better In comparison with competitors on this route like Air Canada and Air Transat. I will recommend this route of Air France to everyone who wants basic comfort during the travel.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S McCabe","United States","2014-05-27","JFK-CDG on 05/06/2014 and then CDG-JFK on 05/20/2014. Both flights were very smooth with minimal turbulence during both flights. Staff service on both flights were very good. Dinner snacks and drinks were served in a timely fashion. Seats were comfortable. On the return flight two rows ahead of me were vacant so a few of us were moved into them to break up the row and give us more space. I chose the Italian dinner from the A La Carte menu. Much tastier than dinners I've had on other airlines. Solid selection of Movies/TV/Music and the headphones provided were good quality. One of the better airlines I've flown with. Very positive experience.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Donnelly","United States","2014-05-27","We flew from Atlanta to Paris. From the minute we entered the international terminal in Atlanta GA to the minute we left Paris on an Air Austria flight bound for Vienna I have nothing but wonderful things to say about AF. The staff in Atlanta went beyond their job description to make our check in and transition to the jet as perfect as it could be. Yes the food isn't gourmet but it was hot tasty and filling. We had a decent Merlot and our stewardess served us each 2 little bottles of VSOP Cognac. The cabin was clean and comfortable. A great selection of movies. There was more leg room than on domestic flights. Service was kind and considerate. The cabin was darkened and it was quiet and easy to rest. We were served a basic fruit/coffee/muffin breakfast nothing fancy but it was OK. All in all the best thing about AF is the people.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Peter Graczer","","2006-04-06","Flew Beijing to Pyongyang return on an Il-62. Some wonderfully nostalgic touches including dry ice and folk music in the cabin that gave the flight a cool '60s feel. Flight was full as the Thai football team were on board. I think one of the engines may have been inoperative but otherwise the flight was fine. The meal in fact was larger than most other airlines I have flown; the crew were courteous and extras such as confectionary and magazines were all provided. Safety procedures common on other carriers were obviously not adhered to such as crew walking around collecting trays as we came in land! Along the runway in Pyongyang you can see the shells of other planes which have obviously been cannibalised to ensure that at least one stays on the air. All in all I would recommend Koryo to anyone who doesn't necessarily regard safety as a priority in their air travel.","","","","","","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Neil Fitzgerald","","2004-12-02","Koyro PEK-FNJ Ilyushin IL-62. The inflight product was great however their safety standards are in need of international review - no cabin crew jump seats are provided - they hang on to assist handles in the galley curtains are drawn for take-off and landing exits blocked with service carts no cabin baggage storage checks and the safety demo is a seat belt only. Also pax are assigned exits to use in an emergency depending on where they are seated - and I'm sure the FA's will want to see your boarding pass as you jump down the canvas apron slide!","","","","","","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Christian Kracht","","2004-10-07","Beijing to Pyongyang on economy - the airplane was an Ilyushin 62 quite roomy business class is separated from economy via the galley which one walks through to get to the back of the plane. Service was excellent the food was ample and more than enough for a one hour flight; fruit a green curry with rice fine-tasting North Korean beer. Air Koryo compares to my mind more than favorably with other short haul sector airlines. I can definitely recommend Air Koryo.","","","","","","","","","","","","","0"
"air-koryo","/airline-reviews/air-koryo","Air Koryo customer review","Alex Inacio","","2004-07-03","Beijing to Pyongyang return on an Il-62 in economy. On the outbound sector the most beautiful cabin crew I have ever seen (all female). The meal although huge was of the horrible processed type. 70s style interior with sick bag stating ""for your refuses"" hmm. Amusing to see the crew hanging onto the galley for dear life on take off and landing! On the return due to the amount of passengers an additional service was laid on (Tu-154) leaving half an hour later. Overall one of the more interesting short haul sectors to fly.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","G Singh","United States","2014-08-05","We flew JFK-DEL-JFK in May 2014 with a 10 month old infant. Partial journey from JFK to DEL was ok however on DEL-JFK route AI ground staff were horrible. Although an infant bassinet was requested from the get-go and we were at the terminal 3 hours before boarding staff at DEL Airport were rude and flatly answered no bassinets available. On duty staff didn't know who to escalate issue to find out an answer they directed us from counter to counter. 90 minutes trying to get a bassinet with no success. Surprisingly when we entered the plane and found that there were 8 bassinet locations and only 2 bassinets were hooked up and remaining bassinet assigned seats were allotted to regular people families with no kids. We were shocked and asked a few people occupying those seats to exchange with us but no one would. We had a hard time travelling for those 15 hours with our infant child. We found at least 2 other kids facing the similar dilemma and going through the sufferings due to incompetent ground staff.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","George Ayrish","United States","2014-08-05","Flying Air India with my 82 year old mother and 13 year old daughter was one of the worst decisions I have ever made. Although I had confirmed seats at JFK I was told that the plane only had the capacity to take 200 out of the 380 passengers. After complete chaos and AI employees who had no clue on how to control the crowd or make a decision we were that night put on a flight to Istanbul on Turkish Airlines and from there to Bombay with the promise that Air India representative would meet us at the gate in Bombay and help me with claiming my luggage since it was left in New York with Air India transportation to the domestic airport and tickets to my final destination. No one met me at Bombay but the worst part was they refused to provide any assistance. The supervisor at the baggage claim told me in no uncertain terms ""we will not help you."" I had to file a claim for my luggage with Turkish although I never checked my luggage with them. We were so distressed and tired but not one Air India representative showed any concern and they refused to let us in the shuttle to domestic airport. The Air India representative at the transit gate told me that I could spend the entire day trying to talk to someone high up in AI or get a taxi to the domestic airport. I reached Bombay at 4.30 am and finally got the evening flight to Kochi which then was turned around half way and returned to Bombay for technical reasons. The funny thing is no one in India seemed very surprised at our experience flying with Air India. Customer service seems to be the last thing on the minds with Air India. My mother still has not recuperated from her travel and I am never traveling Air India again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","D Beard","Australia","2014-07-29","Flew the Dreamliner from Singapore to Frankfurt via Delhi. They had their new (plated) catering on board but still the choice and quality disappointing and the service average which is a shame as Indian food can be outstanding even the curry option was very disappointing. The cabin crew in business on whole do not seem comfortable or confident and are usually older. I mention the age issue only because I think that they have been used to a different type of service which no longer is the standard for business class. I appears that the business cabin crew are chosen on seniority and Air India needs to change this and use younger crew who can bring a new attitude and freshness to the service. Having said that the seat for sleeping was excellent with nice large pillows and good quality cotton quilts. The Dreamliner definitely delivers a much better cabin comfort and had a major affect on jet lag. We had 1.5 hr scheduled transit in Delhi which was a worry we ended up with 60 mins to complete the transfer which we did ok as we had already been issued boarding passes in Singapore. Having said that value for money is excellent. I know many have disliked the decor and I have to agree that it doesn't come up to Cathay's but its ok. If they can just up their game with cabin crew and food Air India could become a great airline.","","","Business Class","","8.0","4.0","3.0","3.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Gillett","United States","2014-05-26","Flew Tel Aviv to Paris 5/26/14. Unbelievably awful. Not updated. Cramped seats same as coach but with a few inches more leg room. Only reclined a few inches. Can't lie down. Hard to get out from window seat. Food wasn't good. No wine. Really it was awful. What a complete waste. I can't believe they got away with calling it Business Class. I hear they are upgrading but I won't be back.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","N Francis","United Kingdom","2014-05-26","NCL-CDG-BOG-CDG-NC.L Decent fare during Air France sale and added benefit of avoiding overnight stay in MAD or transit through PTY with KLM. A little apprehensive after reading a few past reviews. Air France treat you excellently in Affaires and it does feel a little like business class used to be - something special. Short hop from Newcastle on time - nice breakfast served and CityJet crew couldn't have been nicer. We'd been warned about transit at CDG with most saying that 90 mins 'wasn't nearly enough' to make the connection. Arrived and left out of 2E which is clean and modern with easy signage. The flight connections centre has lots of screens detailing the departure gate of your next flight. With Sky Priority everything we were through security in 3 minutes and in the lounge at 2E within 20 mins of landing (you don't need to clear passport control as UK is outside Shengen anyway). Lounge at CDG nice although slight absence of food but we weren't hungry as had just been fed. Boarding onto Airbus A340 with Sky Priority was pain free. Welcomed on board by charming and good- humoured crew. Despite the age of these aircraft the cabin looked and felt new. The seats were very comfortable and nearly full flat - just off 180 degrees horizontal. I'm 6ft and had no issues getting a great 4 hours sleep. Food-wise we were welcomed with champagne and juice. Shortly after our on-time take off menus were brought round. The amuse-bouche followed (more champagne) cold salmon starter choice for 4 mains cheese desserts and digestifs. A buffet was set up at the rear of the cabin and crew were on hand if you needed anything. There was an Express option of meals if you wanted it. The only minor gripe I had was that there are only 2 toilets in business class cabin. In Bogota bags off in 10 minutes. Return trip much the same - Air France uses the LAN lounge which was excellent. Crew couldn't have been better and inflight services were all excellent. The IFE doesn't have the range of Emirates but had enough recent films/TV to keep me going. I prefer the personalised service at AF over robotic EK crew. While I can get by in basic French (which was appreciated by staff) my travel partner was English speaking and was treated equally well. I'd recommend AF business to anyone for a long haul trip and CDG was a dream to transit through (although may be a different story in economy).","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Stefanovic","United States","2014-05-25","JFK to Belgrade via Paris. Outbound we traveled in business and returned in premium economy. Awful experience in both classes. It was worse on return in premium economy. The plane was old and dirty seats very uncomfortable. The food was awful. Stale breads lack of taste small portions. We were refused entry to the lounge on return in Paris even though the premium economy tickets state that we are permitted to use the business class lounge. I would not fly Air France again. And on the way out they lost our luggage all four pieces. There was absolutely no help with connecting flights in Paris. There was not one person that we ran across at the airport who was helpful.","","","Premium Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","V Vaz","Portugal","2014-05-24","Lisbon - Paris - Havana + Havana - Paris - Lisbon. On the way to Havana everything went ok there was an entertainment system onboard with recent movies and tv shows though I would have appreciated a little more offer. The food was good for airline meal. The check in was efficient in Lisbon and in Paris but not so much on Havana. The flight back departed with an hour or so delayed because the crew of the flight arrived late making me lose my connecting flight to Lisbon with more than 4 hours difference from what was schedule. I was offered a voucher for a sandwich + drink. I won't fly again with Air France because even though nothing serious happened it could have because they showed at various levels lack of reliability. They offer good discounts sometimes and their economy class is very good; but if you like punctuality you should look for other airliners.","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Darren","Australia","2014-07-13","MEL-LHR-MEL in June. Aircraft: Very impressed with the 787 (Dreamliner) - leg room and the seat pitch is very good and comfortable the cabin environment is nice. Food: curry was the only option and catered for Indian passengers. Very limited option (no alternatives). No child's meal provided requested at the time of booking and it was not available (so if you are travelling with children please take your own food). Refreshments only served with meals not provided in any other times considering the long flights on all the sector. Entertainment: Is mainly aimed at Indian audiences very limited entertainment and games for kids (suggest taking a tablet/DS loaded with your favourite movies or games to keep them occupied). The senior management need more focus to improve the standard and efficiency as Air India has joined star alliance they need to improve on following to be par with other major airlines and to attract more passengers with different nationalities. Cabin crew must improve their customer service. More variety of food option for all ages especially for children. Refreshments are served on regular basis on long flights. Noted that toilets are not cleaned during the long flight and some are unusable due to cleanliness. It appears that cabin crews not checking are more interested in resting in their pods for majority of the flights. Improvement on on-time performance as our both outbound and inbound flights are delayed. Surely would like to fly once again and hope the service will improve with joining with star alliance and management focus to turnaround the airline.","","","Economy","","8.0","5.0","2.0","2.0","2.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Ivy Deb","India","2014-07-10","My husband and I took Air India from Kolkata to Singapore. Our domestic flight was good but the international flight was horrible. We were given different seats no blankets were provided and the food was cold and very small in quantity. Even the inflight entertainment was zero as nothing was working in order. Whole journey we suffered a lot.","","","Economy","","3.0","2.0","4.0","2.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","R Singh","India","2014-07-08","Delhi-Mumbai-Jamnagar and back during Jun 2014. Poor Management. The seats booked online are often changed without any information and family members are split up. Non-Veg food finishes within first 2-3 rows (either side). Food quality is poor. Inflight entertainment system does not work.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Cooper","United Kingdom","2014-05-20","The Air France Experience was ""could do better"". Our morning flight from Birmingham to Tunis yesterday was an experience. We checked in on time with two suit cases for our short journey to Paris (CDG). Flight was enjoyable however the breakfast was poor croissant stale service slow. There were no signs at CDG telling us where our next connection was. All it needed was a screen at the exit to show the flights desks and connecting details. It left us wondering around between L & D2 and the Duty Free. Fortunately the plane took off late so we did not miss our connection. However the reason why it was late some passengers did not check in so bags were unloaded (including ours as we later found out to our cost) and on arriving in Tunis one of our bags was missing. After a long wait in the baggage hall we  with several other passengers who had the Air France experience reported the loss but as no one there could speak English we left hoping that our bag would be sent on to us. Twenty four hours later it was not. We are still waiting for someone from the line to explain and return our luggage. Air France is no better than Ryanair for it's service or passenger concern and the cabin crew need retraining in customer service.","","","Business Class","","4.0","5.0","2.0","1.0","1.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","N Kimmeskamp","Germany","2014-05-20","NRT to CDG. Staff courteous but not attentive nor particularly warm or friendly. Like the experiences of other reviewers here after the first meal had been cleared away the crew appeared once with water and once with ice-cream then disappeared before serving breakfast. Meals were poor but a selection of snacks (hot soup sandwiches cookies and drinks) were available in the galley. The entertainment system was a disappointment after flying this route several times over the last years with other airlines. The personal screen was small and hard to see and movie choices very limited especially for children. My biggest complaint was the standards of cleanliness. The plane was obviously quite old (with ashtrays still on the doors at the back) and looked a little worse for wear (toilets looked particularly grubby) but there is no excuse for the lack of cleaning. When I unclipped my try for the first meal there was a used tissue stuck in there and the tray was covered in crumbs. Someone had either been sick over or spilled their lunch over the (very bulky) airline magazine in the seat pocket of my daughter leaving it sticky and smelly. Somehow staff were unable to regulate the temperature in the plane and it was quite cold (other passengers wrapping themselves up in whatever they had with them)- aside from 45 minutes or so in the middle of the night when the heating system had obviously been turned on full-blast and the cabin turned into an oven. The blankets looked very tatty and dirty and when released from their meaningless plastic bag proved to be covered in thick long black hairs. I opened all the bags of our party of four and they were all equally as filthy so went unused. In terms of value we booked the flight 9 months in advance and got a decent price but I hope I never have to use AirFrance again.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Susan Howlin","United Kingdom","2014-05-20","I booked an Edinburgh to Perpignan flight with Air France and to my surprise I received no frequent flyer miles. Nothing in the documents I have printed indicate this and at GBP 376 it was not the cheapest option. Today I received an email saying they reward my loyalty and that ""it always earns you more miles."" Air France certainly needs to look at their service especially as with code sharing their clients have a chance to compare them with other carriers.","","","Business Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","L Bendle","Australia","2014-07-06","Overall the service on the flight was inline with other international carriers. The food was acceptable curry was the only option and I suggest that all passengers opt for the ""veg"" option. Entertainment is mainly aimed at Indian audiences and I expected and agree with this. I suggest taking a tablet loaded with your favourite movies or shows - but I would do this on any airline. The 787 is by far much more comfortable that the 777. Very impressed with the 787 (Dreamliner) - leg room is normal the seat pitch is incredible the cabin environment is lovely and the atmospheric conditions are noticeably better on the 787. (I didn't think this after the outbound journey which consisted of two 787 sectors. The return journey was a 777 sector followed by a 787 sector this is when you notice how great the 787 really is). Transit via Delhi: Information around this process is extremely hard to find on the internet with mixed reviews on sites such as this. If you are an international transiting passenger (i.e. you have landed in Delhi and are connecting with another Air India flight within 24 hours) then you do not need a visa so long as you are not exceeding 24 hours and are not leaving the terminal. There are two options inside the terminal for accommodation. I have done both. Eaton Smart Hotel - transit hotel - This is the option for a transit greater than 4 hours. If you stay here you can also leave the hotel and access any facilities in the terminal - just keep you passport and boarding card with you. Sams Pods - Ideal for less than 4 hours. $10US/ hour. You have access to a bed TV and desk in a small pod in the terminal building. No access to wash facilities other than those provided in the terminal. If you have a flight with Air India and have a long transit it would be well worth you questioning your ability to get a hotel paid for by the airline. I paid for mine as advised for by my flight centre agent. All other passengers on my flight managed to get this included in their ticket free of charge. If you pay for it you are looking at $190AUD.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","C Bhandari","India","2014-07-06","I boarded Dreamliner AI 130 LHR-BOM on 1st July 2014. The flight was to leave at 13.30 hrs. Our plane was delayed due to a technical fault. We were served food around 14.30hrs but deplaned around 18.00hrs. We were taken back through immigration and left to stand in the exit lobby for 3 hours. We were bussed to Heston Hotel but no accommodation was available. After waiting outside for over an hour we were bussed to accommodation in Bentley Hotel reaching well past midnight. No meal provided. Next day (July 2nd) we were bussed after breakfast to Heston Hotel for lunch then to the original departure lounge at LHR. Flight was scheduled for 14.30. Then 16.00hrs. At 19.00hrs we were given meal vouchers. Finally we boarded after 22.00hrs. The flight took off at 11.30 hrs 31 hours late. At no time was information given voluntarily. Air India agents mostly left it to LHR staff to take care of angry passengers. No provision was made for passenger comfort particularly families with small children and the elderly. Passengers were made to stand for hours in areas where there was little or no seating. No effort was made to provide meals at reasonable intervals. We had to ask for vouchers. Passengers were not informed about the plan of action resulting in frayed tempers. Our luggage was not handed over to us. Aisle seat 11c restricts free passage quite severely. Passengers occupying this seat are trodden on and bumped by boarding/disembarking passengers. Except for the centre block row 11 has nowhere to stow small belongings not even under the seat. Many passengers did not know how to flush the toilets resulting in filthy conditions. Instructions must be given along with the safety check. Buttons operating screen light etc on the inside of the armrest can be accidentally knocked.","","","Economy","","","2.0","3.0","2.0","4.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Krish","Canada","2014-06-30","I travelled on Air India from London(LHR) to Chennai via Bombay. The first leg was a brand new 787 it is great product seating 3-3-3 and much better leg room then any other airline. I am tall 6.2 ft still I find very comfortable seating. On board we had 3 servings one drinks service with beer wine and spirits one good full meal with choice of Chicken fish or veg options and one snack before landing. For 8 an hours flight - lots of food. Good quality food and we enjoyed it and there were desserts too! Inflight entertainment was good with choice of new Hollywood and Bollywood movies TV shows sports and business section - enough to keep us busy for 8 hours. FA's were good lots of smiles and caring for kids and elders. Toilets were kept clean all the time. Flight landed in Bombay full 30 minutes ahead of schedule. The second leg was an A319 again good product hot breakfast served with choice of either Scrambled eggs and potato or South Indian Veg. We all enjoyed the breakfast. Air India has improved a lot and now stands on par with other international airlines. I will fly again and recommend fully.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Siddharth Malhotra","India","2014-06-30","Flew on the brand new Boeing 787 Dreamliner to Amritsar from Delhi. Fascinating experience. The plane met all my expectations with beautifully designed cabin and lighting. The meal was also served despite being a 45 minutes journey. Surely would like to fly one again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","K Hayes","Taiwan","2014-02-12","An hour late leaving Taipei. Plane seating was very tight but ok for me. Staff immaculate and very polite - probably this airlines saving grace. Food was hot but a bit bland. Couldn't hear hostess or pilot on the intercom. Return flight was ok smaller airbus but seating adequate. Again food was nice and hot but I had to ask for tea which should be served after meal. I didn't expect too much from an hour and a half flight but they could supply headphones and music. Also both flights were serviced by steps NO air-bridge - surely this wouldn't affect pricing too much would it? Overall fair for the price but some attention to detail needed.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","3.0","1"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Ian Yoon","South Korea","2012-05-11","ICN-MFM on old A321. Seats are old styled and very tight. Service is outstanding but meals are poor. No various beverages for their serving as well. Captain spoke English very well. A321-200 is too narrow between seats and aisle however quite ok for me. For my next trip if the price is right then I may use this flight again.","","","Economy","","5.0","","","","","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Galloway","Australia","2014-05-17","SIN-CDG for particular schedule and price won't do again unless they have a complete overhaul of facilities. Business class was just poor and mean the 2-3-2 seating is unacceptable - had preselected aisle seat but when went to checkin online had been put in a middle seat. There was one available aisle left row 12 with toilets behind. Everything was just tacky lots of plastic and plastic wrapping on amenities - having disposable covers for the headphones is unpleasant - but probably necessary since the headphones appear fixed in the seat. Entertainment offerings were basic food exceedingly average. amenities pack basic blanket made of that rather nasty artificial velour-type material that feels like it will give you an electric shock. Seats uncomfortable headrest juts forwards armrests solid so can't use as arm rests. They may be upgrading their business class but should be discounting what they offer - I travel frequently and I've had better food entertainment systems and amenities in other airline's premium economy. This experience was by far the least of any business class I've flown in the last 5 years. Staff were fine doing their job politely.","","","Business Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","O Thompson","United Kingdom","2014-05-11","Flew LHR-CDG-SIN Business class. After having read the reviews on here I wasn't really sure what to expect - and was pleasantly surprised. The seat was very comfortable most so in a reclining position. When converted to bed was less so but none the less satisfactory. The service was really good very friendly and professional having recently taken Singapore Airlines on the same route I had low expectations. Food was lovely - quality good presentation and flavoursome. The IFE was not the best; difficult to navigate around cumbersome - however had some interesting films. Overall I would recommend them for long hall business. Very pleasant journey and very reasonably priced.","","","Business Class","","7.0","3.0","5.0","5.0","2.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Karim Lankarany","Germany","2014-05-10","AF Premium Economy is an upgrade to an already good Economy product at least on the Airbus A380. Noteworthy - and better than on BA - is that on short-haul flights to Pairs with Air France PE passengers are seated in Business and receive business class service. Only the middle seat is not free as in Business. On my flight from CDG to SFO the crew were very friendly the food was good and the PE seats provide a lot of private space. I could sleep for a few hours but people who complain that the shell seats are too hard will be pleased to hear that AF also replaces the cushions in the A380 seats (and improve the touchscreen). You get an amenity kit sky priority boarding and check in plus a slightly better main meal. No pre-flight cocktails and certainly not the enhanced catering as on Air New Zealand. However if you need to work and/or want to watch a few movies in a comfortable environment and cannot afford business class then AF PE is definitely worth checking out.","","","Premium Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Sima Levina","Ireland","2014-05-06","Flight cancelled by 24 hours because the plane was leaking (which they only found out when we have already boarded). Long awaited vacations had to be cut short by this whole day as even though we were in their head quarters in Paris they had no airplanes to replace this. We had to wait in a bed and breakfast next to the hotel for the whole day and night and Air France offered no compensation terrible customer handling no one properly explains anything their personnel are rude entertainment screen for my husband did not work on the flight the staff are surprised by upset customers. We flew the next day wish we had never flown with them just a ruined start to a long awaited vacation and no customer service considering that we paid over 2000 euros for the flights. Terrible airline no customer service airplanes broken in such a competitive market I have no idea how they still exist.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Drapaku","United States","2014-06-30","Traveled from NY (JFK) to DEL (IGI) in May 2014. The ticket was slightly more expensive than other airlines but the flight was half empty. The plane was a Boeing 777-300ER with a very nice cabin and a 3-3-3 configuration (unlike 3-4-3 on most other airlines). I requested the air hostess to move me from the front row to some empty seats behind and she happily did so. I was in the center aisle and both seats besides me were empty I could sleep (laid on 3 seats) all the way through without any disturbance. The food was excellent staff was good and the in- flight entertainment was nice (not the best but you will like it esp. if you are an Indian). Flight was on time. I would certainly recommend Air India it esp for the JFK-DEL route.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Preet Mohan Singh","India","2014-06-18","5th June flight AI 302 and returned on 16th June flight AI 301. Traveled to Sydney from Delhi and back on Dreamliner very convenient timings excellent staff service. Nothing better than a direct flight will travel again on Air India to international destinations.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","R Sirkar","India","2014-06-09","Flew BOM-GOI and back (AI 661 and 662). Outbound: A321- Check-in smooth flight was delayed by 30 mins due to airport congestion was kept informed by the cockpit crew with regular updates. Crew were attentive friendly and responsive - although only peanuts juice and water was served. Inbound: A321 - Check in smooth flight was delayed by 20 mins and received the revised time SMS well in time Flight took off as per revised schedule again crew was attentive friendly and responsive although same thing was served for snacks. Overall a good experience and would recommend.","","","Economy","","8.0","4.0","5.0","0.0","4.0","","","5.0","1"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Tristan Blake","Canada","2012-03-06","My wife and I recently flew MFM-CTU in business class. The flight departed Macau 40 mins late with no explanation offered to passengers. Once onboard A320 the polite though business like crew assisted passengers in storing carry on items. The aircraft interior could have used a thorough cleaning. Meal service was efficient although flight attendants disappeared once the bland food was served. The pilot and first officer spoke excellent English cabin attendants could have used some tutoring. We chose this carrier because it offered the only choice of non stop service between Macau and Chengdu.","","","Business Class","","4.0","","","","","","","1.0","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","P Chen","","2009-02-04","Flew Air Macau from Tapei to Macau and back during the Chinese New Year. A321 were deployed at the TPE-MFM sector. Economy class was full seats were cramped but bearable for the 1.5 hr flight. Food was poor. MFM-TPE sector had no boarding bridge so has to take the bus to the aircraft. Which I find it quite annoying given how small the Macau International Airport was and not much traffic go through Air Macau still can't find a boarding bridge. Again food was poor on the way back. Crew on both flight were efficient though but lack of smile and can clearly felt that they were treating Business Class passengers better when the curtain between the two classes is still open.","","","","","2.0","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Streb Lovell","","2007-10-25","Taipei to Shanghai via Macao in Economy. Check-in swift and all flights on time. I was allowed to go ahead of the mess of tour groups at the Shanghai counter in order to check in. Seats are cramped and food is fair (you might want to eat before you board). Planes were full on all sectors. Bring a good book for entertainment. Not exactly the world's jazziest airline but certainly not the worst.","","","","","","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Jerry Lin","","2007-07-26","Taipei To Beijing which transfered in Macau. Economy class seat was incredibly small. The food was OK from Beijing to Macau but is a nightmare from Macau to Taipei. Services well done and crew are polite. Passengers should notice that the airline often delay or cancel their flights.","","","","","","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Daniel Tedesco","","2007-02-01","Y class MFM-BKK. Check-in with few smiles actually but smooth not charged any excess baggage charge despite being slightly overweight departure on time. Onboard the staff were polite and cheerful helped lifting heavy hand baggage in overhead locker and present throughout the whole flight. Language skills good and attentive in all our needs. Offered music headset pillow and blanket and at time of meal served also main course choice: appreciated that. Good security instructions by video presentation and good IFE with an interesting travelog film. Wide duty free choice. Toilet conditions could have been much better! For all the rest Air Macau is a reliable airline as far as I experienced especially in terms of helpful and knowledgeable onboard staff. I would recommend it also for its good fares and I would definitely prefer to fly again with them instead of trying low-cost competitors on same route.","","","","","","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Wajsberg","Israel","2014-05-05","If this is first class let me go back to business class. On an airbus A380 between JNB and CDG. No pre take off drink as no welcome drink. Service just average food nothing great. Do not know if 1st class product is up to it from AF was extremely disappointed and will not pay such a high price for such a bad service.","","","First Class","","2.0","3.0","3.0","1.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Michel Holu","France","2014-05-04","Flew from Paris to Cayenne on April 2014 in business class. Overall good experience nice lounge in Paris Orly West fast track to go quickly from customs and police. Good seating on board with a 2x2x2 configuration angle lie flat NEV4 seat but very comfortable. Good food and excellent champagne. The crew were very attentive at every moment. I noticed Air France will change soon business class seat on international haul flights on a 1x2x1 configuration I hope it will soon include flights to the Caribbean.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Robert Craft","Canada","2014-05-01","January 2014 - AF 347 Montreal - CDG and AF 342 from CDG to Montreal in business. Experienced the usual insult again by the AF staff. If you are not French you don't count at AF even if you do your best to address the staff in French. Big difference with the friendliness shown by the staff a sister company KLM. Seats are OK but I don't understand that when AF overhauled their business class some years ago they didn't go for flat beds (even not on the brand new A380). Food is OK although why is the bread always stale?","","","Business Class","","5.0","3.0","1.0","3.0","3.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","M Sidhu","United Kingdom","2014-06-09","I flew from Amritsar to London via Delhi on flight AI115. Early morning departure from Amritsar with 2 hour stop over in Delhi then it was 7am when we took off from Delhi. The flight to Delhi was 50 mins on an airbus A321. Was given juice and a snack. No complaints. On the international leg it was a Boeing 787 Dreamliner. The flight was brilliant. I cant complain. The leg room was great (I flew economy). Even when the person in front reclines their seat it isn't uncomfortable. The IFE was excellent. Fast and easy to use. Plenty of movies to choose from mainly Bollywood with a few regional choices too. Maybe not so great on the Hollywood selection. The breakfast wasn't the greatest but for airline standards it was ok. Later in the flight lunch was served. It was lovely. I had the non veg option. It was chicken rice and also saag. It was probably one of the best airline meals I've had. The crew were well presented and hospitable. The flight was ahead of schedule too. Plane was spotless. I would definitely recommend Air India.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Mehta","India","2014-06-01","Travelled by AI to HYD. Aircraft was VT-SCB in the Indian livery. Plus points: Check in was a breeze. Flight departed on time. Minus points: Aircraft was unclean. Crumbs on the tray table the side panels looked as if the last time they had been cleaned was during the Airbus delivery. All that pax were given was 2 cheap pieces of biscuit. The spring rod from the seat pocket was broken and was poking my knee on for the entire flight. For a full flight I did not have an option to change my seat. Never again with Air India.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Kaili Jen","","2006-06-30","Shanghai to Taipei The flight was delayed for more than 3 hours without explanation. Eventually we were informed to board an A300. It was an awful and old aircraft and full of terrible smell and the air conditioning was not functioning properly. This airline does not pay attention to flight safety - I consider Air Macau is the worst airline I have ever taken.","","","","","","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Mark Adams","","2005-10-22","Macau-Shanghai. Business Class. Full cabin. Drinks meal tea and coffee all served and cleared away 45 minutes after take-off. Why the rush? I filled in a Customer Comment card requesting a reply but never received it. I definitely recommend avoiding Air Macau - it is worth going to HKG just to use DragonAir - 1000 times better than Air Macau.","","","","","","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Stephen Mallinger","","2005-05-06","Macau-Bangkok - business class. The airline changed its departure time without notifying me from 6pm to 11:30pm! Fortunately I found out by accident. My experience with the ground crew and Macau airport personnel was similar - poor or no English. The Business Class Lounge lady told me ""no more food go downstairs"". When I went to the restaurant there was almost no food left. We finally departed at almost 12:00 midnight amidst great confusion. Onboard the service was very polite the food was ample but mediocre entertainment system was retro with service announcements that seemed to occur every 15 minutes. Air Macau is not cheap. The only advantage of Air Macau is that if you are going to Macau you avoid having to take the ferry from HK otherwise skip this one.","","","","","","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Alex Kuhn","","2004-04-21","I flew Air Macau SHA-MFM-TPE-MFM-SHA. The service was OK; the FA's spoke all English and were very polite. The food was good compared to other small Asian airlines. Only the ground staff was rude impatient and the English poor. On the flight from MFM to SHA the plane took of without one piece of luggage! We had to wait 2 hours for the luggage to arrive in SHA. Nobody of the ground staff spoke English; I had to ask a passenger to translate. As Air Macau's prices are not cheap at all it's a shame how they treat their passengers especially on the ground.","","","","","","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Norman Lin","","2003-04-20","I had a trip to Beijing with Air Macau. The first flight from Taipei to Macau. The cabin clean and new but the seat small. The service of cabin crews is bad. They never smile during the flight. When they took the meal to passengers they didn't say thanks or you are welcome. The breakfast was poor. Next flight was from Macau to Beijing. I changed aircraft and cabin crew on this flight. This aircraft is larger but the seat and service was still bad. A crew was really impatient when I wanted to buy some duty-free items. The entertainment was poor. They didn't have movies on a three hour flight. The program was almost the same as TPE/MFM flight. The third flight from Beijing to Maca - a very excellent flight. Cabin crew friendly and polite - food was delicious. My last flight from Macau to Taipei. Bad service bad food and bad entertainment. Air Macau earns a lot of money flying between Taiwan and China. I think they should improve most of their service (seat pitch entertainment meal etc.). They should educate cabin crews to be more courteous to passengers. Their service is worse than EVA Air and TransAsia Airways on TPE-MFM route.","","","","","","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","Smith Winthrop","United States","2014-04-24","AF0111 Shanghai-Paris 25 Jan 2014 - Business Class. Nice A380 despite cabin too warm. After all the promotion for this plane and then at the meal they run out of food. You are offered either Chinese or Vegetarian trays you walk away with a bad taste in your mouth. You truly think that after one week of Chinese food I want Vegetarian or Chinese? Which part of ""Business Class"" do they fail to understand.","","","Business Class","","5.0","4.0","5.0","1.0","3.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","B Kirsch","United Kingdom","2014-04-22","Flew LHR-CDG-GIG in business class. The seats were normal on both sectors but we were disappointed with the IFE system which was very cumbersome. The crew were very friendly. The food offerings on the long haul sector were often way too complicated. Equally the promised buffet available throughout was non existent which made for a very long and hungry flight. Would only use again if price were right.","","","Business Class","","4.0","4.0","4.0","2.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Wajsberg","Israel","2014-04-21","Houston to Tel Aviv. Flight from Houston to Paris very old 777. Small personal screens. Very hard seats. Food as on many AF flights has become lousy. After dinner all staff disappeared beside an ice cream service. Flight from Paris to Tel Aviv same as the past several years. Small A320. Hard seats no personal TV and bad food. With prices AF is charging there many options out there and better service.","","","Economy","","3.0","1.0","2.0","2.0","4.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","R Lloyd","Singapore","2014-04-19","SIN-CDG return on a Boeing 777-300. Arriving at Paris there was a long wait before we could disembark then about 20 mins in bus to terminal building. Not the efficient service we are used to in Singapore! On return flight we experienced bad turbulence (worst we frequent fliers had ever experienced). At no point did the captain speak to the passengers to apologize explain or reassure and as it was night the FAs were nowhere to be seen. Furthermore 3 TVs for my family of 5 were not working and all the FAs did was repeatedly restart the system. We asked to change seats as plane was not full but had to organize with with other passengers to ensure our kids weren't sitting alone. I did not feel the FAs' English was good enough to deal with this problem competently. They did the minimum during the whole flight. Food was okay but I would've expected Air France to serve better.","","","Economy","","1.0","1.0","1.0","2.0","4.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Praditha Narayan","India","2014-06-01","The service offered was very poor. There was no entertainment at all. I travelled from Hyderabad to Delhi. The duration of flight is two hours. Service was unavailable during the entire journey. The food was not at all good.","","","Economy","","3.0","1.0","2.0","1.0","0.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Dave Kumar","United Kingdom","2014-06-01","Took a Heathrow - Delhi - Heathrow flight but return flight was horrible. It was an old plane with entertainment system broken. Cabin crew restarted the entertainment system 3 time with not affect. The remote was broken and could not switch on overhead light to read. Since the flight was full could not accommodate a different seat. Food was tasteless.","","","Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Corey Mankink","United Kingdom","2014-05-29","It was a BHX-DEL-ATQ return flight on the Boeing 787-8. I had read the comments thinking it was horrible but it turned out to be the opposite! An ordinary Meat Curry with Saag Aloo and Rice! Entertainment was impressive- Bollywood and a few Hollywood movies! A steward didn't give my wife a vegetarian meal! She gave her a Chicken Meal nevertheless another steward came and gave her a veg meal so it was okay!","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Anjali","India","2014-05-26","Bangkok to Mumbai. We were travelling along with family. Horrible flight. Travelling period was 4 hours 30 min. Entertainment system was not working at all. Staff on the board was not cooperative. It was a horrible experience.","","","Economy","","2.0","3.0","1.0","4.0","1.0","","","2.0","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","K Sharrocks","","2003-03-21","A very good airline! Flew Macau to Beijing and back. The plane was new and clean but the food was poor-noodles in a brown sauce and a vanilla cake. The cabin staff however were great! They all spoke English they were polite and well dressed and they found American magazines for us to read being the only Western pax on board.","","","","","","","","","","","","","0"
"air-macau","/airline-reviews/air-macau","Air Macau customer review","Tan Kwong Yen","","2003-03-17","I just completed a round trip on SIN to MFM by Air Macau two days ago. The aircrafts (A319 and A321 ) are new and clean. The pilot gave comprehensive flying details in English and the cabin staff repeated the pilot comment in Chinese. This is good service as Air Macau is highly dependent on Taiwanese and China market exclusively where the passenger may not understand the pilot comments. The cabin staff are attentive and respond fast to the passenger demand. Food is good and the seat is comfortable. One setback is the flight entertainment. They have no movie shown onboard except for a short documentary show last for about one hour. I guess Air Macau majority Flight times are normally less than 2.5 hours and the time may not permit a movie program. Maybe they should consider to feature movie programs for flight to Beijing Kuala Lumpur and Singapore. Overall Air Macau a relative new airline with only 9 years of operation has done well and I will fly with them again.","","","","","","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Hardman","United Kingdom","2014-04-19","Flew AF from CDG to Havana 3 weeks ago. Flew Economy but bagged the two seat row at the rear of the 777. That allowed us to walk about without disturbing fellow passengers. Good leg room. Comfortable seating. Food good with additional snacks en route. Plenty of wine soft drinks and beer. Great crew and adequate entertainment. Departed CDG a little late but made up time to land Havana more or less on time. Return journey not so good. aircraft booked solid. Had no choice of seat. Food not very good due to supposed catering issue in Havana and departed 3 hours late. That decided it for us next time upgrade to business even if we have to pay more.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Ezecollins Diala","Ireland","2014-04-19","DUB-CDG-ABV. I flew AF 3 times on this route in 2013 and have to say there's been a tremendous improvement with on board food in Economy compared to their competitors. Also the flight attendants were courteous and actually smiled which was great especially in comparison to the ""smile less"" Lufthansa flight attendants. The inflight entertainment selection was ok. However the coach transfers is a pain really but other than that AF is cool on this route and equally offers good fare prices to same. Its AF for now and the foreseeable future.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","John Roder","Australia","2014-05-21","Udaipur to New Delhi. The flight left 30 minutes early - I hope everyone was on board. The flight attendant's were vey good but we did not eat the meal. The other 6 business class passengers who were Indian asked what the meal was and would not eat it. Overall the flight was comfortable and we would fly Air India domestically again.","","","Business Class","","7.0","4.0","4.0","2.0","0.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Jay Sitlani","United States","2014-05-19","Bom-Jaipur-Bom on A319. I was surprised to receive breakfast outbound and snack inbound. There was no choice and they only served tea/coffee/water as beverages but what they served was pretty good. The cabin attendants were pleasant legroom was good. There was seatback IFE but it appeared to only have one channel playing some Bollywood farce. Both flights were quite good for a short domestic hop.","","","Business Class","","8.0","5.0","4.0","4.0","0.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Pierre Jean Trébuchet","United Arab Emirates","2014-04-16","BCN-ORY one-way to catch a QR flight at CDG. Obviously a very bad flight once again due to a very bad crew. But still nothing you can compare with rude disorganized and idiot ground staff at ORY. Bus shuttle to CDG was to pay despite of integrated flight ticket. EUR 21 for 20 km. What a crockery. Delayed 20 minutes chaotic driving style driver was screaming me like a jail keeper as I complained about it. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jeremy Chesney","United States","2014-04-15","ATH-CDG-LAX. ATH-CDG: Slept through this flight other than a quick breakfast which tasted alright no other comments on this flight. CDG-LAX: Airbus A380 (AF66). We flew near the rear of the aircraft which was quite empty to the surprise of my group as well as the flight attendants. After seeing this I went to move seats but was reprimanded by the flight attendants to sit down even though the seat belt sign had not yet been illuminated! After taking my seat it was clear the seats were much wider than those I had been on before measuring at about 19.0"" wide. The food that was served was fantastic starting with a nice tortellini with squash and ending with an ice cream sandwich. There was a second meal served at a later point which also tasted nice. Between meals I used the IFE which had a great selection but was unresponsive at times and seemed to take a long time to load. Some of my friends had issues in terms of functionality as well. Arrival was very uneventful with the lengthy lines in customs to deal with. Overall I really enjoy Air France and hope to fly them again.","","","Economy","","8.0","5.0","3.0","5.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Girard","France","2014-04-13","Paris CDG to Seoul ICN with a Boeing 777-300er. I was very disappointed by the poor quality of the seat. They were from the old generation with a very small individual screen. The seat was very hard with a lack of legroom. The meal was good but could have been improved. The crew were nice. Regarding the inflight entertainment - good choice of movies but very poor choice of music.","","","Economy","","4.0","1.0","3.0","3.0","2.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","J Lall","United Kingdom","2014-05-15","Travelled 11th April 2014 was very disappointed with the delay we faced at LHR 6 hours delay due to technical problems with the new dreamliner 787. Not happy with leg space I was expecting something a bit more sophisticated not nice experience for those who are broad and tall. Had problems with entertainment system on the way to DEL and on the way back to LHR crew were friendly. Sorry Air India but first and last.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Darayus Patva","Australia","2014-05-15","BOM-DEL-SYD we reach domestic airport by 7 am to beat Mumbai traffic to catch our 10 am flight since we were FFM there is seperate queue at domestic airport and queue was small and quick The check in staff was not all courteous. We requested in case we can be pushed up on earlier flight to Delhi for which he asked us to pay extra for changes so we continue with our original booking. Flight boarding from Mumbai was slow and eventually took off 50 minutes late and hence reach Delhi at 12.45 for our connection flight to Sydney departing at 13.25. DEL staff were prompt to receive us and took us to transfer desk and immigration and finally get our security clear and put us on our flight at such a short transit time. due to delay we could not enjoy new Delhi airport. Flight from Delhi departed on time flight was light so staff made announcement for passenger to move and spread out in aircraft if they wish and occupy empty rows good meal courteous staff cabin was clean few toilets were smelly - wish they do something to keep them clean on long flight decent entertainment.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","B Gold","Australia","2014-05-15","Melbourne to Delhi. The new Dreamliner 788 is a great plane a lot quieter more room to move about cleaner air and large windows. Left and arrived early. Business class half empty so the service was very good not quite as good as the Asian airlines but more than satisfactory. Seat comfort was fine and the lay flat bed made sleeping easy. The entertainment was good watched 2 movies in English. Ordered special food which was my mistake and cannot blame the airline for the disappointing food. The snack between meals (smoked salmon) was most enjoyable. The extras included a nice travel suit better than Qantas pyjamas duvet and pillows were comfortable and travel socks and eye masks supplied. Second leg Delhi to London plane service and entertainment as good as the first flight. Food. Gave up on my special meals and ordered from the menu. Breakfast (Poached eggs) was fine and the dinner (Supreme of chicken) served just prior to arrival as good as any meal I have had on a plane. Fresh fruit to finish. Extras - none which for a 9 hour plus flight was surprising bnot even travel socks.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Sam Skariah","India","2014-05-12","Short haul flight from Trivandrum to Chennai. Pleasantly surprised by the condition of the aircraft which was a new one. The crew were efficient and friendly. The flight was on time and there were no time discrepancies on arrival either. Since it was a short haul flight snacks were offered. There is always room for improvement like the inflight entertainment. Overall I was pleased and would definitely consider flying Air India again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","L Roestad","Norway","2014-04-11","HAV-CDG-OSL. A full 777-300 with much dreaded 3-4-3 seating. Was lucky and got a window-seat all the way in the back in a double-seat. Still not very comfortable. Seat-pitch is not 32"" as AF says. Seat is hard recline of the kind where seat slides forward as you use recline button. IFE very good and easy to use. As always: You see the (always polite) crew the first 1.5 hour of the flight and then again the very last hour. Be it day or night flight. For the first time with AF I saw the cabin-crew serving water from bottles between meals. Hot meal is fine the so called breakfast a joke for us who do not rely entirely on sugar. I have now learned how to go from terminal 2F/E to 2G with the ""on-tarmac shuttle-bus"" and it makes the connection very fast and easy. Recommend AF? Only if price is low. Prefer sister airline in the AirFrance/KLM group but they are usually slightly more expensive from Norway.","","","Economy","","6.0","2.0","3.0","3.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Schweizer","Switzerland","2014-04-10","ZRH-CDG Airbus A318. Very chaotic Boarding and unpleasant bus ride to the aircraft. Over 25 minutes delayed towards scheduled arrival on a 1 hour flight without any information or apologies whatsoever. Coffee with small bakery snack OK. flight attendants professional and friendly. Had an exit row without paying any additional fees - good seat (10F). Overall OK but prefer flying with airlines where you do not have to use buses to board.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Mark Faler","United States","2014-04-07","SFO to CDG return. I booked 2 business class tickets 6 months in advance for cost saving. The equipment was changed on the return flight and I was notified of seat changes which required a call. 1 month before the flight they cancelled the return flight and rebooked on a different day without notification although they had email text phone information. I discovered this accidentally 3 weeks before the flight and contacted Air France and spent 1.5 hours on the phone making new arrangements with a choice of my money back or a flight on a different day. The flight at this time had almost doubled so I stayed an additional day with additional costs. When I contacted Air France their complaint process is difficult and eventually unproductive. I fly only once a year international but was disappointed by this airline.","","","Business Class","","2.0","3.0","4.0","3.0","4.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","David Crichton","United Kingdom","2014-04-06","I recently travelled Heathrow to Bogota changing at Charles de Gaulle. I have travelled long-haul a lot in the last few years to Australia and I would like to say I was extremely impressed by the quality of the flight attendants on Air France. They could not have been more courteous helpful and considerate. The meals were a pleasant surprise too better than I have experienced on other long haul flights.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Menon","India","2014-05-11","Mumbai - Jeddah and back. The flight to Jeddah was a hopping service from Mumbai to Hyderabad and onto Jeddah. Aircraft was an old 747-400 piloted by an all women cockpit crew. Aircraft though old was neatly maintained. Served with a light snack on the Mumbai-Hyderabad sector and a full meal on the Hyderabad-Jeddah sector. Cabin crew curt but efficient. Decent selection of in-flight entertainment though some of the touchscreens were not working. Return was a direct flight to Mumbai. Aircraft was a 777-300. Neatly maintained. Efficient cabin crew. There was a slight delay in take -off due to a temporary runway closure at Jeddah airport but the captain was prompt to keep the passengers informed of the status. Decent in-flight entertainment system and a good hot dinner served. Air India looks to be improving its quality of service by the day.","","","Economy","","9.0","3.0","4.0","3.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","C Chakraborty","United Kingdom","2014-05-10","Flew in March 2014 LHR-CCU-LHR via Delhi. Outbound flight was Dreamliner new flight and good food/drinks service was excellent. DEL-CCU was also good as well. On my way back faced little bit of hassle at CCU airport re baggage x-ray CCU-DEL service was good but were not satisfied with DEL-LHR leg no choice of drinks and also no wine video entertainment was not working properly arrived London Heathrow ahead of time though. Service should be improved on DEL-LHR sector.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Rajiv Krishnamurthy","India","2014-05-04","My mother left on AI 43 MAA-DEL connecting AI 101 DEL-JFK on May 2 2014. Flight was slightly delayed from Chennai. She is 82 years of age and had a broken vertebra 6 months back and after my trip to SYD/MEL last Oct-Nov I decided that the transit is pretty good at Delhi and my mother could go unaccompanied in Business Class. The flight arrived 45 mins ahead of schedule at JFK and being a passenger in a wheelchair she was absolutely thrilled with the care the AI staff bestowed on her. The only issue I faced was getting a wheelchair at Chennai airport as the AI counter was closed and I was not allowed inside - but security staff were kind enough to offer a seat for my mother and advised me to get an AI staff and fetch a wheelchair. My mother informs me that the connection in Delhi (to AI 101) was very smooth and she was well taken care of. She was full of praise for the cabin staff. AI has definitely turned over a new leaf and there has been a tremendous improvement in their attitude as well as service - their hub at T3 Delhi is much better than what prevailed in Mumbai and the ground staff are wonderful at Delhi!","","","Business Class","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Siddharth Malhotra","India","2014-05-01","Flew DEL-MUM-DEL. Flight was on time and food was excellent. The IFE was satisfactory. They need to improve on that. Overall experience was good. Highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Cassius","Netherlands","2014-04-06","AMS to Rio and back from Buenos Aires both through CDG. Have had difficulties pre-selecting a seat or checking-in online. Just like the time before or the time before that. CDG-Rio leg on upper deck of 747 in AF seatplus (ordinarily payable but free for FB elite which is my case). Check-in agent in AMS wasn't able to put me on those seats. At CDG a very friendly and helpful agent did. Cabin half empty seats quite good for economy and service friendly and professional despite the late departure hour. BUE to CDG on 777. Seats cramped and seat configuration defies logic. Seats are so arranged that for window passengers there is nothing but the window itself to lean against and try to sleep. Easily one of the worst long haul economy propositions I've come across. Departure on time and early arrival. Food inedible.","","","Economy","","5.0","2.0","3.0","2.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Douglas Levinson","United States","2014-04-06","As a Delta Platinum member who flies mostly on Air France I was astonished when Air France took away my wife's seat and put her on a waiting list when traffic kept us from arriving at the airport in Paris until 90 minutes before the flight. This was despite our being on the same reservation - with an 8 year old child with us! I was told that a Flying Blue Elite Plus member would have been treated the same way which is even worse than thinking it was an aberration. This is the second time that Air France's computer system tried to separate my family. Luckily a very nice agent managed to get this fixed although we then had to run to the gate. Then in the flight the food was truly the worst we have ever eaten on an international flight. My son and I ate almost nothing during an 11 hour flight. The deterioration in Air France's food over the last two years is dramatic. On the positive side the crew was very nice and the new 380 aircraft was unusually quiet and had decent leg room for economy seats. The entertainment program was also good.","","","Economy","","6.0","4.0","4.0","1.0","5.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J C Eggers","Germany","2014-04-06","We used AF in premium economy for a HAM-CDG-HAV round trip in March and found the flights excellent value for money. The long hauls were on barely two years old 777-300s. We found the shell seats more than adequate for Y+ (though we are both tall) bearing in mind the very (!) reasonable fare compared to C. Flight attendants were impeccable - attentive all smiles efficient present at all times - and more than happy to converse in a variety of languages other than French (including German). Food and drinks were plenty well presented and of high quality. For those who like in-flight entertainment there was an abundance to choose from including lots of music and screens of decent size. As a nice add-on AF Y+ gives you some extra services (""sky priority"" i.e. quicker check in customer services and boarding and fast lane access at security / immigration) which are particularly useful at CDG. All in all very pleasant great value for money and definitely recommendable.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Hannibal Matt","United Kingdom","2014-04-02","BHX-CDG-PTY A318 out of Birmingham was good fun seats a little narrow but decent pitch crew pretty miserable juice and a croissant for an hour flight not bad. CDG is a pretty poor airport in comparison with other European hubs. Flight to PTY departed from terminal 2E. 777-200 was quite old but well maintained. 3x4x3 seating does make your seat very narrow but pitch wasn't too bad. Worst thing was the IFE like something from the late 90's choice was minimal and screen quality awful. Food and service was good (champagne cognac and ice cream all offered) but crew quickly vanished once the first meal was served although the self service trolley's are a great idea and encourages you to get up and stretch your legs.","","","Economy","","6.0","3.0","3.0","4.0","1.0","","","4.0","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","P Parinayok","Thailand","2015-05-20","I flew BKK-TNR-BKK in business class in May 2015. Overall the 8 hr flight is good and on-time (a bit earlier than scheduled). On TNR-BKK the flight stopped in Bangkok before going to Guangzhou. A340 was used on this route. Staff are very nice the facilities on board like toilet entertainment and food and beverages could be compared to business class on other airlines. Inflight entertainment - no flying map no music no movie.","","","Business Class","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","K Toennies","Germany","2014-12-18","I flew Economy Paris-Tana Tana-Antsiranana Antsiranana-Tana Tana-Paris in Sept and Oct 2014. Local flights were on 737 nothing special (neither bad nor good) the intercontinental flight was on an old 340. The fittings were old but ok seating and food ok as well in-flight entertainment a little inferior to Air France (smaller screen not as many choices) but then again AF also does not use their newest equipment on this route so that the difference is not this big. Two of the four flights were delayed by several hours one of which was my return flight on Oct 6 to Paris which was delayed by 3.5 hours. This may become a real problem for anybody requiring a connecting flight as AirMad has no code-share partners in Europe with whom one could book a combined ticket. Hence it cost me about 350 Euro to change the reservation for my AF connecting flight (fortunately it could be changed) and Air Madagascar is not willing to reimburse me referring to the conditions of sale (even though AirMad told me differently in Tana when it became clear that the delay would cause me to miss my connecting flight in Paris). Hence people not living near Paris or Marseille should take this risk into account (after all my so far longest delay on an AirMad flight was 13 hours in 2010 hence one should plan on long transfer times to be on the sure side). I would not recommend it.","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Vatsal Arya","India","2014-04-30","AI310 BOM-DEL. Packed flight just ahead of the Holi Holidays but great on boarding and inflight service. On time departure and on time arrival.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Sandesh Kshatriya","Thailand","2014-04-30","AI330 30 April BOM-BKK A321 Seat: 30A (Window). Check-in gain smooth and efficient agents urgently need to be trained to smile. Boarding was good the buses were clean not smelly and new. I use Air India for great legroom (better than TG) on all of their flights so this was again good. Inflight entertainment average 1 Hollywood 1 Bollywood 1 Punjabi 1 Comedy 1 Music channel fair for a 4 hour overnight flight. I've flown this flight many times and as usual I ordered VLML (Vegetarian Lacto-Ovo meal) and like every time on this flight it has never been offered. (Standard meal for as long as I can remember on this flight is (Vegetarian: 3 grilled Paneer cubes 1 Veggie puff and 2 Kachori balls). (Non Vegetarian: 3 Grilled Chicken cubes 1 Chicken puff and 2 Kachori balls). The crew ranged in age I must again commend them for their teamwork and efforts they were very professional courteous and service minded. Baggage delivered on time even though parked on a remote bay. Overall a great flight - obviously will fly them again.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Sandesh Kshatriya","Thailand","2014-04-30","AI331 25 April BKK-BOM A321 Seat:9F (Exit Window). Check-in was Smooth and efficient agents in BKK had smiles on their faces. Boarding was decent and organised. Seat with obviously great legroom (Exit window). Inflight entertainment crashed in the first 15 minutes of being airborne. I ordered a VOML (Vegetarian Oriental meal) less than 6 hrs prior to departure but my surprise it was offered to me on the plane. I must commend the Crew who make a huge effort to satisfy passengers on the plane since most of them are first time flyers and seeing Drinks/Food being free they want to extract the most they can. Loved the good sleep. Warning - Seat row * has a layout of 2x2 against the standard of 3x3 these seats do not recline at all (Staff at the check-in warn you of this as well which is great).","","","Economy","","9.0","5.0","4.0","5.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2014-04-27","AI 639 BOM-BLR and AI 610 BLR-BOM: Major plus points are 1) Better legroom 2) Hot meal and 3) Inflight entertainment (for what it is worth) - at approximately the same price as LCC's. Staff were efficient and some even smiled. Flight was late out of BOM informed by SMS 2 hrs in advance (which is not much help). Both flights were light so plenty of space quick service and not much crowd around the loo. Baggage appeared in decent time. So all in all not a bad option.","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","David Stephane","France","2014-03-31","BOD-NCE operated by the new value cost subsidiary ""HOP!"" in a neat EMB170 with leather seats. Free newspaper a drink and a biscuit for this on time one hour flight. Cabin crew very nice and professional. We were greeted by the captain together with the purser. Nice convenient flight at a reasonable price.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Marc Guillemard","France","2014-03-31","Flew Paris to Oslo. The flight is operated by AF's subsidairy called HOP. They operate smaller planes although the Embraer 190 is decent enough. 2x2 seating with reasonable overhead lockers. Seat is adequate (much more leg room than an AF 777 in economy and probably a little wider) for a 2.5 hours flight. In both cases the crew did the job professionally although the service in economy is limited to a drink and some biscuits. On return was upgraded to ""Premium"" which is not much different (same seat) but includes a decent cold light meal and Champagne. Left on time and arrived on time both ways. it seems however that heating / A/C is diffcult to manage on all Embraer 19X planes every time I take one it is much too hot in the middle despite crew efforts. Globally a very decent performance. No IFE but the only competition (SAS) is not better and you have to buy your drink and the stewardesses on HOP were much more stylish.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Vithiea Peang","United Kingdom","2014-03-28","ABZ-CDG-BKK (Round-Trip): ABZ-CDG Travelled 12th February early morning flight. Departed 15 mins late. No breakfast served. Just coffee or tea for a 2 hours flight. Quite pathetic honestly! 5 hrs layover at CDG since I am a flying blue petroleum - I would be able to use Business (Crown) lounge in Schiphol but not in CDG. Again pathetic! I believe since they are now like one company - they should offer the same standard service. Instead I was offered a 30 euros voucher for meal. CDG-BKK mostly full as it was a high-season over the far east. Lunch was served. Not much to praise about really. Small portion. Limitation of beer. I could not believe this! Nothing was served for the next 10 hrs beside cheap-looking sandwich and help-yourself drinks. The newly design thin-cushion seat is just terrible. Could not imagine how bigger person could tolerate that long! ""Breakfast"" was served an hour before landing - I would not call it breakfast myself. Return leg pretty much the same. Cheap sour wine. I asked for one more bread roll could not believe that it was turned down. Return flight from CDG-ABZ was a bit more cheerful with sandwich and drink offered for an evening flight. It was my first time with AF and probably the last.","","","Economy","","5.0","1.0","1.0","1.0","4.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Guillaume","United Kingdom","2014-03-26","My flight was AF188 from Paris Charles de Gaulle to Hong Kong on the 10th march 2014. The plane took off and landed on time the service was good flight attendants were polite and professional. I travel a lot and the food on economy was much better than others airlines. I will definitely fly again with Air France and I recommend it.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","A Pawson","United Kingdom","2014-08-26","Flew from Toliara to Tana. What to say about Air Madagascar - the airline usually runs on Malagasy time and this was no exception. Flight was due to leave at 18.25. By 19.00 no plane had turned up and there was absolutely nobody in the terminal with any kind of information. There are screens in the terminal but as there is only 1 flight per day they are of little use. Fortunately TLE has a fairly modern terminal (for Madagascar) and a number of places to buy drinks. 8pm came and went then 9pm still no plane and it's getting dark. Eventually at about half past 9 three guys arrived in a jeep proceeded to drive down the runway setting up a series of cones with lights on top. The first we knew anything was happening was when a plane appeared on the runway taxied up to the terminal and unloaded some passengers. We were then allowed out onto the tarmac and up the steps to the plane. Plane was a fairly modern 737 seats were reasonably comfortable staff were very friendly and as the plane was only half full the flight was one of the most pleasant I have had on AirMad. Flying with AirMad is always an experience.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","Terry Hodgson","South Africa","2014-08-26","We have just returned from Johannesburg via Antananarivo to Nosy Be on air Madagascar. All of our flights were on time. We found the airline to be extremely reliable the planes in good condition the staff extremely efficient and friendly. We shall certainly recommend Air Madagascar to all of our friends travelling to Madagascar.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Ian Williamson","United Kingdom","2014-04-23","We flew from Bhopal to Delhi. Our international flight had a baggage limit of 25 kg however the limit on this flight was 15 kg. We were therefore way over the limit. We were taken away to a small room and made to feel like criminals. We had to pay a significant fine and were ignored when we tried to explain our situation. The whole situation was handled very unprofessionally and as a result we will certainly not use Air India in the future.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","M Weil","France","2014-04-22","Paris CDG to Kathmandu via Delhi and back. All flights on schedule. Comfortable planes (Dreamliner). Inflight entertainment good. Very good service at Delhi airport: my husband had left his coat on the plane a single inquiry and the coat was delivered to us.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","G Puri","Bahrain","2014-04-21","Flew from Bahrain-New Delhi. Excellent flight service has improved drastically since when I last flew. Clean new aircraft with comfortable seats. Cabin crew were polite and enthusiastic. Good selection of beverages and food (Indian options only) was delicious. Departed and landed on time. Entertainment was limited to Hindi films and a few old Hollywood classics. Air India could try improving its entertainment system. Other then that a perfect flight. Would not hesitate to fly AI again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Vo Charles","Singapore","2014-03-25","My flight AF 55 from Washington to Paris on March 24 was cancelled on March 23 without explanation. The proposed replacement flight AF 4033 was also cancelled. I am left without knowing what to do with my hotel extension as I write this review on March 24 at 12.53 pm. My hotel check out is 13.30 and I have no news from Air France. I have decided to book another flight not knowing how much refund I will get. This is a very bad treatment of customers. On a previous same flight couple years back I was asked to take Economy with a Business Class ticket because the flight was overbooked.","","","Premium Economy","","3.0","2.0","3.0","3.0","4.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Amine Ouazad","France","2014-03-24","Flying from Paris to Singapore multiple times a year. Price of the ticket is marginally below Singapore Airlines but service and seat are much worse. Food is average - similar to Delta or US Airways and staff do the minimum that is required. It is hard to get a drink in between services ask for information or anything else than simply telling which drink we want and which main dish we want. Airline is surprisingly weak.","","","Economy","","3.0","2.0","1.0","1.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Sean Kyte","United Kingdom","2014-03-24","Flew Heathrow to Washington via Paris CDG. Flight from London to Paris departed early and the croissant and drinks service was perfectly acceptable for this short flight. Crew attentive but the aircraft did have old style thick seats rather then the thin seats found on Lufthansa etc. Flight from Paris to Washington on 777-300ER departed late seat pitch was tight fine for me but could be uncomfortable for a taller person. Seat back TV on demand but screen was very small and choices not extensive. Meal was edible but contained no vegetables. Overall very average and there are far better ways to cross the Atlantic good job their economy is being refurbished later this year.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Jabbour Daniello","France","2014-03-21","CDG-RUH-CDG 7 hours flight from Paris to Riyadh. Departure and landing was on time however a minor incident happened in Riyadh where the plane was kept on the taxiway for about 20 mins because it had nowhere to park. Crew friendly and helpful. Very clean cabin with good food - CDG-RUH breakfast and RUH-CDG dinner. Alcoholic beverages weren't served when we where in Saudi airspace but once we left it I enjoyed a nice glass of champagne. Good experience highly recommended.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","3.0","1"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","M Hetra","","2009-01-15","CDG-TNR-CDG B767 TNR-NOS B737 NOS-TNR-TMM ATR 72 TMM-TNR Twin Otter. The seating on the B767 is uncomfortable. Entertainment poor and toilets not very clean. Positive points the FAs and food. A big positive point to the schedule - by leaving CDG at the end of the day you don't waste the next one not withstanding the 10hours flight. Domestic flights were nice and acceptable. However on the leg NOS-TNR I experienced a 5 hours delay (quite usual).","","","","","3.0","","","","","","","","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","A Bratt","","2008-10-27","We used Air Madagascar for four internal flights. All four were reasonably on time (max delay about 45 mins). Cabin staff friendly and good complimentary snack and newspaper on each flight. Be prepared for very rapid braking at fort Dauphin (short runway)","","","","","4.0","","","","","","","","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","Dave Hodson","","2007-02-07","Flew Air Madagascar frequently on a month-long trip from Canada over Christmas. International routing CDG-TNR-CDG. Also flew TNR-Morondava and back TNR-Diego Diego-NosyBe NosyBe-TNR TNR-SainteMarie and back. Across these flights I experienced their B767 on the international route the B737 on the flight to Diego and ATR72s on the other domestic routes. Overall I enjoyed the airline. The 767 does have a tired interior and I would certainly prefer to have preassigned seating. Flight attendants were friendly on all flights but English was not good so I'm not sure how I would have managed if my wife wasn't with me to translate from French and Malagasy into English. All of our flights left on time but I couldn't understand why we were asked to arrive so early for these small flights. My biggest complaint is with the airports in Madagascar not the airline. Seating is very limited and if you can find it it is most uncomfortable. Found the airport in Morondava to be surprisingly the best of the above locations and the airport in Diego is just plain awful. I did find it difficult to deal with Air Madagascar when booking my tickets from Canada. You can't deal directly with the airline but rather their North American agent Sita World Travel and I found they're agents friendly but not all that smart and very slow to answer e-mails. Simple questions like finding out flight availability and pricing seemed to be a big task. I would prefer an online reservation similar to that offered by other major airlines.","","","","","","","","","","","","","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","Jeremy Irwin-Singer","","2006-09-27","CDG-TNR-FDP-TNR-CDG The outbound flight was fine but CDG was awful. The queues at check in were a bit long but after an hour we were checked in. The food was nice tea and coffee were served often along with a choice of soft drinks. The seats were quite cramped but there was just enough legroom. The choice of films were not up to much but the music channels were fine with some good Malagasy music in there as well. The aircraft was a 767-300. Flying from Tana (Antananarivo) to Fort Dauphin was an experience. We had to wait for 3 hours at the airport being served coffee with horrible sweetened condensed milk and being handed week old newspapers with payment demanded. We checked in all right though. The plane was an old second generation 737 with no allocated seating. The announcements were in Malagasy and French and some sort of inconprehensible English which just sounded like the air hostess reading some English off a card. Almost no inflight service just a drink of orange juice. Fort Dauphin Airport is interesting no luggage belts so your bag number is shouted out and you have to hand them your ticket to reclaim. The return trip was much the same as the first. At TNR we were delayed for 2 hours for some technical fault which seemed to make no sense whatsoever. It was claimed that Engine number 3 had some sort of problem but there are 2 engines on a 767. As neither of the engines were started when we got on the plane the airconditioners weren't working. There are no vents above your head on this 767 either. Some people fainted as we waited for 2 hours on this sweltering plane before we departed. We missed our connection at CDG too. In the end the flight was ok good for third world but bad for everything else.","","","","","","","","","","","","","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","Philip Cokkinos","","2006-05-23","MXP-NOS (Malpensa-Nosi Be) return in Economy. The Y fare is good Business is expensive with no airmiles in any alliance so opted for Y class. Outbound leg on time (767) flight completely full seat backs a little thin but reasonably comfortable (exit or bulkhead rows 11 18 19 and 20 are best for legroom). FA's smiling speak good French. Food and wine OK soft drink selection limited and they ran out of beer quickly. Movies surprisingly up to date (In Her Shoes etc) but dubbed in French or Italian both of which I speak but would have still preferred the original version. No PTV but ceiling screens every 8-10 rows. Landed in NOS on time huge queues for visa-on-arrival in a tiny stifling airport. Take my advice and obtain a visa beforehand you will breeze through immigration. Return leg delayed by 5 hours although I had confirmed the day before and had supplied a contact phone No I arrived at an empty NOS airport at 7am for a 9am flight to be greeted by a cleaning lady and told that the flight would leave after 12 noon. My friend and I spent 3 hours in a small quaint cafe across the street from the terminal eating spaghetti and drinking Malagasy beer overall an interesting way to spend time! At 10am some airport personnel started to arrive apparently the plane had had engine trouble in Antananarivo hence the delay. Check-in began at 11.00 we managed to check-in among the first but long Italian queue in a tiny airport which cannot really handle such passenger numbers. The 767 left at 2pm many empty seats on this leg so we could spread out a bit OK inflight catering 2 full meals better drinks selection. Memorable daytime flight over Africa with fantastic views of Kilimanjaro and the Rift Valley.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","Patva Darayus","Australia","2014-04-21","SYD-DEL-BOM via MEL flew on 18th April. Flight was full so no chances for change of seats my entertainment system broke down so no entertainment available for whole flight it was a new 787. Lots of other passengers were complaining that their systems were not working. Otherwise flight staff were efficient quick and the food was good. Flight landed one hour late may be due to head wind but otherwise it was an OK flight.","","","Economy","","7.0","3.0","5.0","4.0","1.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Adam Simmons","Spain","2014-04-21","LHR-DEL-SYD. In both cases the plane was very lightly loaded in both business and economy cabins. Seats in B777 (LHR-DEL) and B787 (DEL-SYD) were lie flat and not too difficult to manoeuvre after a little experimentation. IFE: B777 has less choice for western tastes and the remote control was very fiddly in the end I gave up. B787 had touch screen which was much easier to use and more responsive. Service overall was very good except for one older female attendant on LHR-DEL who appeared to speak barely any English and could learn to crack a smile from time to time.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Shrivastava Sachin","Singapore","2014-04-16","AI 842 from Mumbai-Chennai-Singapore on 12 April 2014. Advised at the time of booking that this would be a direct flight after a few days we get a message that this is going to be via Chennai. The atmosphere onboard was so poor we could smell urine in the air although we are sitting pretty far from the rest room. The entertainment system was non-operational throughout the journey. The toilet seats were found to be broken and overflowing. I will never make the mistake of booking Air India again.","","","Economy","","","4.0","4.0","4.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Sean Singh","Singapore","2014-04-13","AI 102 from JFK to DEL on their non stop service. I would rate the trip to be completely satisfactory. Comfort - This is what the trip is about. Kudos to AI team for having their Boeing 777-300ER to be configured as 3-3-3 seating instead of 3-4-3 seating which many airlines do this translates to excellent seat space and good leg room. The trip has perfect timings and usually reaches Delhi well ahead of schedule. Food - Being from Indian origin I liked the food which is hot and a little spicy. Entertainment - Now many would want a great entertainment units for this flight and even would have made plans to watch a lot of things inflight well don't this flight is great to sleep and rest. The movie selection was not great and their interface needs improvement Crew - Now there are a lot of small things that make an airline great and I do tend to see them from the captain speaking about the journey and enthusiasm of the crew with a big smile each time they serve. Transfer at Delhi was fast and breezy. Overall even though there are a few shortcomings I would recommend this flight.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","W Ford","United Kingdom","2014-03-19","LHR to Jo'burg and back via Paris in Jan 2014. Full flight CDG to Jo'burg but very good service food films. Return less busy and had 3 seats to myself which was great overnight on a long flight.. Connections each way at CDG very smooth and in same terminal which helped. Last flew with Air France on business from Sanaa to Paris quite a long time back and although in 1st class was not impressed. Much improved airline on the basis of these last 4 flights.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Kirschner","United States","2014-03-18","We recently flew from Detroit to Paris on Air France. Seats were crammed into spaces and not lined up evenly! Absolutely no room to move and when the person in front of us reclined they were in our laps! To get out of our seats we had to climb over arm rests because there was absolutely no leg room. I am a small person so you can imagine how uncomfortable this had to be for a larger person. I will never fly this airline again! No room to breathe horrible food miserable trip!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Pierre-Jean Trebuchet","United Arab Emirates","2014-03-17","GIG (Rio de Janeiro)-CDG-BCN. A poor flight from the beginning to the end. My luggage was 4kgs overweight at check-in. In order to avoid charges AF agent proposed me to purchase a hand cabin luggage at the airport and carry it with me in cabin. So did I. Luggage went through general security check however at the boarding gate I was asked to check it in without explanation. Equipment was a grotty A330-200 very reduced pitch IFE was not working cabin crew were incredibly rude and Chef de Cabine was behaving like a jail keeper. Food was inedible with very small portions toilets were dirty and smelly with no soap available. Arrival at CDG: dirty airport rude police agents absent ground staff. CDG-BCN was delayed without explanation and to end the bad dream second piece of luggage (hand cabin bag) did not fly to BCN and was kept at GIG. Needless to say never again with Air France KLM nor any SkyTeam member (by far the worst alliance all around the world).","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","John Briginshaw","","2006-04-11","BKK-TNR. This relatively new service is performed by leased B767. The layout is overwhelmingly economy (in a 2-3-2 configuration) with very modest seat pitch but the flight we got was only about 60% full. Exit row seats 18ABFG and 19 ABFG give a good deal of extra legroom with row 18 preferred due to row 19’s proximity to the lavatories (which seemed to get a lot of use in our flight!). However none of these exit row seats recline. 20 C and E may have a bit more stretch room also. Service is good but meals and entertainment are somewhat from a previous era with one meal of a sandwich and some strange tasting orange juice and with one screen for every 8 rows or so. On approach to landing an interesting looking video of Madagascar was shown but unfortunately only with a French soundtrack and quite poor audio at that.","","","","","","","","","","","","","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","Diego Muccioli","","2005-09-12","MXP-NOS-MXP Y-Class. Air Madagascar features quite old aircraft (B767) but clean. FA's attentive to passengers' needs polite and ready to offer you a smile. Tasty food but poor entertainment program (no PTVs). Very punctual flights on both legs. Nice amenities were given on board.","","","","","","","","","","","","","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","Ian Warland","","2004-04-28","My recent experience shows Air Madagascar to have very poor customer service. I was downgraded from business to economy 2 minutes before boarding they said because business was full. However when we boarded business was less than half full. I asked to be moved to business since I had already paid for it. However they told me it was to late and against the procedures. Why have stewards on the flight if they can't make simple decisions especially if the airline has clearly made a mistake. I feel cheated by the airline.","","","","","","","","","","","","","0"
"air-madagascar","/airline-reviews/air-madagascar","Air Madagascar customer review","Pierre E Leblache","","2004-02-06","Air Madagascar which has a dense domestic network and reasonable regional links has at this time only one intercontinental route Paris - Antananarivo and one aircraft to fly the route a Boeing 767-300 Extended Range which comes from Air Canada and is fitted with the current AC Business Class long range seat a six abreast 66 inch pitch recliner with extendable foot rest. Not quite a bed but an extremely comfortable arrangement with at least 160 degrees recline and almost horizontal leg support. This is superior to any competing business class seat in the region. The lumbar support is deactivated and mostly stuck in the ""hard"" position a minor inconvenience as is the availability of only 1 toilet in business class sometimes insufficient for a 24 seat cabin plus use by the crew. On the other hand when was the last time you found real cloth lemon grass scented napkins in the lavatory reminiscent of another age? Food and beverage service are of a high standard not quite the F/C service of top long range airlines but well above normal intercontinental business class. DVDs are provided with a limited choice of films. Service by the crew was always attentive polite and going the extra mile. Punctuality was perfect to the minute on both legs of the round trip. Although there is only one aircraft serving the route scheduling provides for extended periods to catch up with delays before the next flight. Altogether a very enjoyable experience definitely superior to the competition's product.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","V Arya","India","2014-04-07","AI 55 Kochi to BOM. Fully packed late night flight on time decent dinner and decently well looked after for a short flight. Polite crew. Will fly again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Arya","India","2014-04-06","Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","10.0","5.0","4.0","4.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","I Chatterjee","United States","2014-04-03","JFK to CCU and back in Air India and I was in for a pleasant surprise. The aircraft a Boeing 777-300ER was clean the seat was reasonably comfortable. The food was good they offered Indian veg and non-veg and one continental platter. The crew would only offer you veg or non-veg one has to poke the crew and only then they would tell you of the continental option. The JFK-DEL flight arrived almost 70 minutes ahead of schedule. Once we deplaned there were Air India ground staff to help us connect to the onward domestic flights. The domestic flight was an Airbus A320. The flight was clean although surprisingly I found the crew more helpful and courteous than the international leg. It was on time as well and we landed at CCU a full 7 minutes before time. No surprises during the return flights as well. Luggage was delivered quickly on all occasions. The airline have certainly improved since the last time I traveled with them. However there are rooms for improvement in staff behavior and in-flight entertainment.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Rajiv Krishnann","France","2014-04-01","Paris (CDG) to Mumbai (BOM) - The flight took off on time from CDG. It was a Boeing 787-8 Dreamliner. The food served onboard was good plenty of drinks extremely hospitable and wonderful flight hostesses. In-flight entertainment was excellent. Reached Delhi half an hour before the scheduled arrival. Had a changeover at IGI T3 New Delhi. The flight from Delhi to Mumbai was an average one with good food good crew but a little bit noisy people around. I would definitely repeat Air India in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Shortreed","Canada","2014-03-14","Paid for exit row seats on flight from Paris to Toronto reserved 4 months in advance as I am 6ft 5 in tall and need extra leg room. They oversold exit row seats and provided only one of the two exit row seats purchased (me and spouse) then like pulling teeth to get them to look at it and they refused to compensate the $70 for the exit row seat on the basis that we got a seat even if it was not exit row and even though we were seated in separate rows. Unbelievable customer service especially when all along they agreed on all the facts above.","","","Economy","","1.0","1.0","4.0","4.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Khera Chander","Canada","2014-03-14","I travelled in Premium Economy from Toronto to New Delhi on February 24 2014 and returned on March 8 2014. Seats were very uncomfortable - no recline. Food was the same as in Economy Class. You have to travel back to the aircraft for toilet with the Economy Class passengers. No airport lounge access. Had to pay $55 at the Paris airport for lounge access. Lounge was good.","","","Premium Economy","","4.0","1.0","3.0","2.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Hetsch","France","2014-03-13","Flight AF165 BKK-CDG on March 9. B777-300 plane was full big disappointment is the service during the flight better said no service. After take off lunch served food ok for economy cheap sour wine came with the food. After that for about 9 hours no service from PNC they kept snacks and drinks in the rear and front galley but how can passengers get out from the middle seat. 1 hour prior to landing there was a small food service again.","","","Economy","","3.0","2.0","1.0","3.0","4.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","PS Benning","United Kingdom","2014-03-30","AI 115 Amritsar to London Heathrow via Delhi the flight left Amritsar on time snacks served during flight and there was IFE available. The flight leaving Delhi was on time and we flew in a dreamliner. The flight actually landed an hour early and it was hassle free. The crew were attentive and the whilst there was IFE it could do giving you a wider choice of viewing you get the same selection on both inbound and outbound flights.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","PS Benning","United Kingdom","2014-03-30","AI 112 Heathrow to Amritsar via Delhi flight was on time leaving London staff were attentive only down side was the IFE need a wider choice of programmes and films. Aircraft was clean and the crew did make you feel welcome. Captain did keep us informed when we hit some severe turbulence as to how long it would last. I had heard some horror stories about flying with Air India but my experience was a good one. The connecting flight from Delhi to Amritsar also left on time you going get served snacks given it is only a 40 min flight.","","","Economy","","7.0","3.0","4.0","2.0","3.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Carpenter","United Kingdom","2014-03-30","Flew BKK-BOM-LHR. BKK-BOM unexciting and somewhat hard-nosed female cabin crew which is a shame. Flight was on- time. 7-hour layover in Mumbai was lovely in new terminal building great food options and plenty of lounger chairs to lay-back and rest. BOM-LHR on 787 was fabulous very comfortable lots of legroom pleasant peaceful cabin except for one unfortunate air-rage incident which was handled very professionally by the cabin crew. Food a bit heavy for my liking but I would fly these guys again.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Wodkiewicz Piotr","Germany","2014-03-12","I have flown Air France on my return trip from GRU-CDG-TXL. The check-in GRU was very chaotic but the positive aspect was that I was upgraded to Premium Economy which is better on an almost 12 hour flight. The AVOD on the B777-300 was quite outdated but the service was amazing and extremely nice. Everyone spoke Portuguese which was great for me. The food was very good. The seat comfort was worse than on KLM. The transfer in CDG was a breeze even though I had a 40 minute connection. The flight to TXL was uneventful and had the service was just professional. I would recommend to fly on Air France.","","","Premium Economy","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Scofield","France","2014-03-07","BKK-CDG 6 March 2014 on a 777-300. After having years of good experiences flying on Air France this was a huge disappointment. The seat pitch is ridiculously tight 22"" at best. I'm 194 cm tall. It was excruciating for a 12 hour flight. When the person in front me reclined immediately upon boarding my knees were crushed. The catering service was also completely inadequate. The first meal was served within 45 minutes after departure no drinks service beforehand. Instead a tiny bottle of cheap red wine came included on the meal tray. (It appears that the days of receiving Champagne even in economy are long gone.) The food itself was okay but there wasn't much of it. There was no food or drinks service for another 9 hours until a small meal was served just before landing by which time I was extremely hungry. This was a daytime flight which made the lack of service especially hard to fathom. There are drinks and snacks in the galley during the flight but I could not get out of my seat as I was boxed in the window seat by two people who did not did leave their seats for the entire flight and there was no room to get out. Their 777-300 aircraft has a 3-4-3 layout so the odds of finding yourself boxed into one of these tiny seats are quite high. Given the premium that AF charges on this route I will be much more likely to fly one of their Asian or Middle Eastern competitors in the future if this is how cut-rate their service is going to be moving forward. When disembarking from the flight I noticed that their premium economy and business class sections also appeared to be very cramped on this aircraft. I'm very disappointed with Air France and I am probably unlikely to go out of my way to maintain Flying Blue Elite status in the future.","","","Economy","","5.0","1.0","4.0","1.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","I Ilieff","United States","2014-03-07","TXL-CDG-LAX. Both flights on time CDG-LAX on A380 special meal request honored good IFE clean cabin that was maintained during the flight most staff courteous and helpful. Wheelchair assistance requested for both CDG and LAX upon arrival in CDG none was available so my accompanying passenger had to walk the long distance between CDG Terminals 2F and 2L by herself. Somewhat compensated by security staff letting us use the Priority line for passport control and boarding. CDG-LAX: Usually after the meal service the majority of the cabin staff would go to their rest area and the cabin would be darkened. Well not on Air France. Before disappearing the cabin crew left a few trolleys loaded with snacks and drinks in the aft galley so that area turned into the most popular spot on the plane. My seat was in row 45 immoderately after the galley bulkhead so I was pulled into the bar action. At one time I counted about 25 people crammed into the galley area. There were several groups of 3-4 people each who just hung out for what seemed hours kept drinking alcohol and were becoming louder and louder. As all the lights in the galley were left on and as the curtain was open all the time due to the high passenger traffic the entire aft cabin was brightly illuminated and rendered the otherwise great concept of mood lighting completely useless. The economy class purser arrived shortly thereafter and listened to my complaint and then explained that it was airline policy not to provide beverages and snack runs between the meals as most airlines do but to keep the galley fully opened to the passengers for self-service. The party went on for the next 5 hours until the FA's were back and the second meal/beverage service was started. All in all this was a very unpleasant experience showing the complete lack of effort from the FAs and the pursers to rectify a situation in which a passenger was being inconvenienced. My recommendation: if you want to sleep on the AF 380 stay clear of the aft main deck cabin (rows 45 and up).","","","Economy","","5.0","5.0","2.0","5.0","5.0","","","5.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","C Thoas","Panama","2014-03-27","I recently took 4 trips on AI 1 domestic and 3 international. They were in a word a nightmare. JFK-DEL is 15 hours. The seats had their cushioning removed the entertainment panel only partially worked on 1 flight and didn't work at all on our return flight. The flight maps did not even work on any of the 4 flights. Cabin maintenance (or lack thereof) made me question their mechanical maintenance. Flight attendant service was horrible. People were still in the aisles when they pushed off for take off and jumped out of their seats as soon as we touched down - opening overhead compartments etc as the cabin crew ignored everything. Too busy talking in the galley. No comments at all from the flight crew about the 3+ hours of terrible turbulence after leaving Delhi. The cabin crew routinely locked one of the coach bathrooms for their own use which meant 2 toilets for about 200 people. They never walked through the cabin before or after meal service. As a former flight attendant who has flown millions of miles on different airlines I can say this is the worst airline ever.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Arjan Nagra","New Zealand","2014-03-26","I travelled on Air India flight AI301 serviced by the Boeing 787-8 Dreamliner. It was an excellent flight. The cabin crew were very friendly and smiled. The food was good but there was not enough western entertainment compared to other airlines. The seat was very comfortable with a great amount of leg room. I would love to fly with Air India again.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Satish Bedi","United Kingdom","2014-03-18","The seats on 777-300 for AI 112 and AI 111 are a bit small. The reclining part of the seat is also not very much. Food is served quickly after the drinks are served. I was told that it is AI policy not to allow passengers to mix drinks. There was no wine on AI 111 and I think only red wine on AI 112. When I requested a second drink (AI112) I was asked why did I not ask for a larger drink first time. The food and staff were ok. Good value for the price in comparison to other airlines.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Sareen","United Kingdom","2014-03-13","My husband and I travelled from Amritsar via Delhi to London. Our flight was cancelled at Amritsar due to weather conditions they decided to take us by coach to Delhi the coach provided was very basic and there was no Air India staff to look after passengers. We were not provided with food during the journey that took about 17 hours when it should have taken only 6 hours there were children on the bus who were very disturbed no provisions were made available. When we got to Delhi there was no Air India rep to greet us and direct us we were all lost and did not have any information we were all running around from pillar to post to find out where to go and get some info when they should have looked after us at least when we got to Delhi. We were very disappointed with the whole service they clearly don't know how to provide customer care so I will never travel with them in the future.","","","Economy","","","4.0","3.0","3.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Johann Gudjonsson","United States","2014-03-04","Paris (CDG) to Detroit (DTW). Usually fly with Delta but had to book with Air France as the timing of the flight was more convenient. Seated at the back of the plane which smelt of urine at least for the first few hours of the trip. Seats are probably around 30 years old and completely worn out. It's impossible to raise the arms between the seats and the TV screen embedded in the seat in front of you is about 3x3 inches in size and blurry and impossible to watch. Staff friendly and helpful.","","","Economy","","4.0","1.0","5.0","3.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Maria Ines","Chile","2014-03-03","Flew SCL-CDG-Rome and then back from London. Great experience as usual with them. We only have 2 companies flying directly to Europe one is Iberia (awful) and the other Air France. I choose Air France every time I can despite their prices have been rising over the past 2 years. Food was nice you can even buy a special menu if you want I ordered non diabetic food and it was even tasty! They also provided ice cream beverages and yoghurt during flight. Plus they were very helpful at CDG indicating ways to connect to our next flight. Entertainment was nice too a lot of good options. I tried to buy a ticket for a place with extra room leg for my father but it wasn't available. The only downside I had was that the flight at Heathrow was delayed about one hour so we had to rush (literally run) our way in CDG to not miss the flight home. Love the fact they provide a direct flight from Santiago to Paris.","","","Economy","","8.0","3.0","4.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","TG Vernet","France","2014-03-03","CDG-JNB-CDG. A380s Y class is probably the showcase of AF in this class. AF tries hard to make it a sophisticated experience: excellent IFE with lots of films good headphones for Y sleeping mask nice lights and music small bar with drinks and ice creams… But I was most of all impressed by the crews on both flights: very experienced extremely attentive very polite but with a sense of humour. These FAs like to interact with passengers and do care about their job as opposed to the robotic FAs of some airlines! One the downside meals were very disappointing and limited not sophisticated at all they used to be much better. Seats were OK but legroom was bad not a good experience if you're tall plus AF makes you pay for exit seats.","","","Economy","","7.0","2.0","5.0","2.0","5.0","","","4.0","1"
"air-malawi","/airline-reviews/air-malawi","Air Malawi customer review","J Piper","","2008-03-18","Air Malawi brands its self as ""Africa's friendly airline""!? I live in Kenya and my mother was coming from the UK to Blantyre via Nairobi. She was booked on a Saturday flight to Blantyre via Lilongwe from Nairobi. On the Friday we found that Air Malawi had cancelled the flight (without thinking to tell us). When I contacted them they said there was a flight on the Monday but it was full so they rebooked her for the Wednesday flight. As she was going to Malawi for 2 weeks this would have made her trip very short. Finally I managed to get her on the monday flight. Air Malawi have two scheduled flights a week from Nairobi to Lilongwe. Monday and Friday. But they book people for all seven days of the week. If enough people book they fly if they don't they cancel the flight. The thing that really annoyed me was that I chose to use Air Malawi because they told me they fly every day. If I had known the truth I would have used Kenya Airways who admit they have only two flights a week. The second thing that annoyed me was that there was not even a hint of an apology from them for cancelling the flight. If you are trying to go to Malawi my advice is to use Kenya Airways. They are more expensive - but they will get you there when they say you will and if they can't at least they will say sorry!","","","","","","","","","","","","","0"
"air-malawi","/airline-reviews/air-malawi","Air Malawi customer review","Jonathan Boonzaier","","2003-11-22","A very pleasant airline that tries hard despite being the national carrier of a very poor country with only 3 planes. The service on the 737 is equal to SAA. The domestic flight on a Cessna Caravan between Blantyre and Club Mak was perhaps the most fun flight I have ever undertaken. The pilot flew low so we could look at the scenery and even made several detours to look at herds of elephants and hippos. Service on this flight was understandably limited to a ""help yourself"" cooler filled with soft drinks but too busy looking out the windows anyway.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","Kshatriya Sandesh","Thailand","2014-03-13","AI331 6 Feb BKK-BOM A321 Seat 29F (Window). Excellent check-in service by BFS staff warm welcoming polite and very helpful. Good Legroom much better than other airlines narrow body for sure (even after the guy in front of me reclined the seat did not touch my knees - I'm 6ft 1). Excellent set of crew on the flight (all female operated flight) pre-booked for VOML (Vegetarian Oriental) was served promptly - after I ate I greedily asked for more food and was again promptly given a regular Vegetarian meal with a warm smile and was told to just call if i needed anything else. Could not fault this flight at all.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Kshatriya Sandesh","Thailand","2014-03-13","AI330 20 Feb BKK-BOM A321 Seat 27C and my wife 27A (middle seat empty). Average service from the Indian staff at Bombay Airport no eye contact no greetings just come and go types. Crew again all female crew including cockpit welcoming and pleasant - but midway through the flight after the meal service things changed. I moved to the last empty row so my wife and I both could get some sleep however one of the crew members walked up to me and told me I could not sit there. This left a sour taste after the wonderful flight I had on the inbound.","","","Economy","","7.0","5.0","3.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Andrade Sunita","United Arab Emirates","2014-03-12","My family of 4 2 adults and 2 children traveled Dubai-Goa-Dubai on 20th Feb to 8 March on Air India direct. On 20th Feb Dubai-Goa the flight was scheduled at 11pm but took off at 12.20am. The delay announcement was very brief and no one was available at the gate for comments. If passengers were told even at 7-8pm in the evening it would have avoided rushing to the airport. Food specially for children could be managed by us etc. We were left standing as there was nowhere available to sit. No entertainment onboard the seat in the front had a torn pocket which had a wire coming out which could be very dangerous for my child. I had ordered a children's meal however on the flight back on 8th March none was given. When we pay a similar fare compared to other flights why can we not get the same services?","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","J Humeau","France","2014-03-04","CDG-DEL-CDG. I flew on a dreamliner it was my first time with this airplane. Surprisingly the business class is simultaneously comfortable and neutral. There is no soul in it not an ounce of charm that you frequently find with other companies. However it is very comfortable to sleep on a flat seat.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Gianni","Spain","2014-02-28","Flew AF A380 from Heathrow to Jo'burg. Food was awful in-flight entertainment console was impossible to use as touch screen was so broken. Seats felt very cramped. Staff were friendly enough but didn't make up for shortcomings.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Ray","United Kingdom","2014-02-24","CDG to Riyadh in Y class on the A330-200. This was one of the worst travel experiences I have had in recent years. I booked with Saudi who codeshare on this day of the week and went to check in at the Saudi desks in 2C. This was a mistake but Air France counter staff nearby were rude and unhelpful. Their customer service skills were so poor. Air France insists you use the automatic check in when travelling in this cabin but after queuing and following on screen instructions the machine then prints a notice telling you to go to the desk for traditional check in. Boarding was ridiculously slow and badly handled. Scanners failed to read every other card and just two agents on duty had to input details manually. The flight was scheduled for 1330 and was full but boarding did not begin until after 1300. The Y class seating configuration is grotesquely cramped. Seats are narrow with very little space. Should the passenger in front recline their seat the minuscule television screen will be almost touching your nose. Riyadh is not an especially lengthy sector but six hours in these tiny and packed rows was five hours too long. The seats cause real discomfort. The meal was only just hot and not pleasant and the red wine offered was very poor quality. Cheap plonk. Crews had barely enough space to move the trolley. Air France makes much of the glass of champagne it offers to all passengers but every other aspect of the service was very unpleasant indeed. Not to be repeated.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","P Kaiser","Germany","2014-02-24","AF112 CDG-PVG Feb 22nd 2014. Positive points of Air France Premium Economy: Seat is very spacious provides enough space for the arms and you can comfortably stretch your legs. Food is nice with starter and dessert. Negative points: The seat's padding: it feels like not existing and it is like sitting on a hard chair. By sitting on the provided blanket it is bearable for a long haul flight. The reclined position: The headrest does not move and forces your head in a strange bend forward position - sleeping is not really possible.","","","Premium Economy","","5.0","1.0","4.0","5.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","N Seenivasan","Germany","2014-03-03","The FRA-DEL leg was delayed 24 hours due to the heavy fog in Delhi (not Air India's fault) but they quickly and painlessly transferred us to a Airport Hotel where we had to spend the night. Air India even arranged for Indian food at the Hotel. Flight took off on time the next day at around 4pm and the Dreamliner was as usual excellent. Great leg room good food (though the portions were tiny the Steward quickly fixed that on request by providing me with an extra tray) staff attentive throughout. What surprised me was the attentiveness of the Stewards towards parents with young kids. Came to check up on the parents multiple times and kept the kids happy with candy and cola. The DEL-HYD leg was pleasant and on time. The return journey HYD-DEL-FRA was uneventful and on time. As a regular traveler on this route I can only recommend Air India for their great service. Contrary to what people say about the airline it has transformed from a hopelessly terrible service to a rather decent airline.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Stefan Thordersen","United Arab Emirates","2014-03-03","My wife and I flew from Dubai to Goa and back. Check in Dubai was pleasant and the lounge offered average. On the flight to Goa there was no entertaining system available and very limited selection of beverages. Flight back from Goa via Mumbai to Dubai was however a complete nightmare. Check-in in Goa was very slow and there was no lounge facilities available. The flight it is self was OK but on arrival to Mumbai passengers from economy class rushed forward thus generated a chaotic that crew did not have the capabilities to manage. On arrival to Mumbai (3 hour stopover) we headed to the lounge offered but were not allowed to access as check in staff in Goa had not given us lounge access slips. After half an hour we were finally allowed to enter. On arrival to the gate we were informed that the aircraft had been dispatched from the gate and we would have to be re-routed to another flight. We now were asked to leave the departing area as it was necessary in regards of our rebooking and we had meet up with a duty manager. This process took 1.5 hours and finally we met up with the station manager. We did not have any other option than to buy a new ticket for the following day.","","","Business Class","","","2.0","1.0","2.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Saketh Rahm","United States","2014-02-17","Its been 20 years since I flew Air India and absolutely nothing has changed - the airline is still awful. I took a short hop DEL-JAI and a 40 minute flight turned into a 3 hour ordeal. Arrived DEL airport and check in staff said flight was on time. Went to gate and no plane or agent to ask questions. Told by uninterested ground staff flight was changed to different gate. Went to new gate and waited for 90 minutes and finally asked what time boarding would begin. Told flight was delayed by 1 hour due to late arrival of incoming aircraft - no announcements no information nothing. Ground crew stood around chatting on their cell phones as passengers got annoyed and angry. Finally boarded 90 minutes late and hustled into seats. After 30 captain says airport at JAI Is closed waited another 60 minutes then abruptly push back fro gate. Flight to JAI uneventful crew had a few smiles.","","","Economy","","2.0","2.0","2.0","2.0","0.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","N Humphries","United Kingdom","2014-02-22","CDG-LAX on A380. Staff were extremely nice both ways and had no problems whatsoever with flight very nice food as well.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Weller","Australia","2014-02-21","We paid a premium price for 4 premium economy seats on two Air France flights on 26 Dec 2014. The Air France fights were from Dublin to Paris then Paris to Rome. The 4 seats AF provided us were not what AF claims to offer for premium economy in its promotional material. The premium economy seating ""fixed shell"" AF claims to offer didn't exist on these aircraft's. The seats we were given were the same or worse than a standard economy seats. Flight AF1279 from Dublin to Paris was tighter than a standard economy seat. It was one of the most uncomfortable flying experiences I have had in more than 50 years of flying. Flight AF 1404 Paris to Rome was a larger jet but still had the standard six economy seats per row. We booked 4 premium economy seats. AF claims there is ""40% more room"". AF claims there is a ""fixed shell"" in premium economy. The claims about for premium economy are untrue. We feel let down. The connection AF organised in Paris was so tight we had to run with two 7 year old children to get our second flight. Our day with Air France was horrible. Pick another airline.","","","Premium Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Atkins","Israel","2014-02-21","CDG-SIN-CDG. I was surprised at how bad the catering is out of Paris. I had gluten free meals that were really really poor quality. The salad was frozen hard and breakfast was a rather disturbing concoction. However out of Singapore the food was really quite tasty and certainly some of the better economy meals I've had. There were lots of snacks and drinks available by self-service. Leg room is good although the seats are very hard (tip: pack some sweaters to sit on top of). IFE is dreadful but the cabin crew were mostly friendly.","","","Economy","","6.0","2.0","4.0","2.0","2.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Nurul Afandi","Malaysia","2014-02-14","AI 301 3 Feb 2014. Flew MEL-DEL. Chose Air India as it has a direct connection Delhi-Chandigarh. A friend was raving about the new Dreamliner. End up disappointed. Nothing special other than the fancy lighting on its windows and interior. The remote did not work thank goodness for touch screen TV. Food choice was either veg or non veg only both Indian cuisine. Portion was small ended up asking for a snack 3 hours after lunch was served. Cabin was messy by end of flight too many children on board unfortunately. Good points: Cabin staff were attentive to requests. The female crew uniforms are an old style definitely need a modern design. Also ground support staff were very good to ensure elders all received wheelchair support.","","","Economy","","4.0","4.0","3.0","2.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","J Turner","Australia","2014-02-11","We arrived at check-in for AI302 the Dreamliner non-stop to Sydney 4 hours before departure only to be told our flight was overbooked and we must take the next flight 24 hours later. They made no attempt to warn us beforehand so we had no opportunity to remain elsewhere. They made no attempt to book us onto associated airlines towards our destination. Instead 2 hours later we were bussed to a hotel miles out of Delhi City. Having eventually boarded the next day's Air India flight to Australia we then sat and waited 2 hours on board with no service and only a single (late) announcement as to the reason. Something about late incoming connecting pax. So we eventually departed 2.3 hours late from Delhi arrived 2 hours late in Melbourne 1.8 hours turnaround there eventually arriving at our final destination Sydney. Rather than the Sydney direct flight we'd originally booked for the previous day we ended up at Sydney 30 hours late.","","","Economy","","","4.0","2.0","1.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","D Whalley","United Kingdom","2014-02-07","Out LHR to DEL on Boeing 777. Return COK to DEL (A321) and LHR (Boeing 777). All sectors on time with DEL to LHR arriving 30 mins early. Air India staff looked after us well. On return met at domestic terminal by ground staff and escorted to international terminal. Many aspects of the service were good but not consistently good to rival better carriers. Choice of English films/music very poor with virtually no new films or music available. Meals (we are vegetarian) variable but unimaginative and not at a standard acceptable in business class. Staff generally attentive and good but not on domestic sector. Both journeys from and to LHR only half full in business. Whilst the overall product is not the best it is still good value and the low cost.","","","Business Class","","7.0","3.0","4.0","3.0","1.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Cleaves","United Kingdom","2014-02-20","Flew to Cape Town from Manchester via Paris. All flights were good as regards take offs landings etc. The Manchester to Paris and return flights were comfortable with enough room and an attentive cabin crew. The long haul flights were cramped and uncomfortable. The cabin crews were offhand and the food awful (from a French company). Some of the choices were non-existent and whole rows of passengers missed when drinks were offered. The announcements were too quiet to hear and said at such a speed that even if audible it would have been impossible to understand them.","","","Economy","","5.0","2.0","2.0","2.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","P Browne","United Kingdom","2014-02-18","AF1068 CDG to Manchester on Sunday 16 February after flying in from Colombo. Airport was chaotic but check in was aided by very helpful AF staff who kept a pleasant and efficient attitude despite the numbers of passengers and a broken baggage conveyor. Travelled premium economy on a nearly full flight. Took off on time and service of meals commenced immediately. However we were in last row of premium economy so by the time we received the meal the plane was staring to descend into Manchester. The meal was OK though. Seat comfort was OK.","","","Premium Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","P Browne","United Kingdom","2014-02-18","Flew from Manchester to CDG on the day that the air traffic control in France went on strike. Flight arrived in Manchester on time and aircraft boarded on time but take off was delayed by 30 minutes due to strike. Pilot kept is informed of delay. Plane was full as previous flight cancelled due to strike. In flight service was good if a little hurried due to short flight time. Seat comfort was OK provided seat in front was not reclined. Obviously no IFE provided.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mathur Vaibhav","Belgium","2014-02-07","Traveled from Frankfurt and Delhi and back. New large aircraft very comfortable. Good food good service. Left on time. Efficient ground staff and cabin crew. Highly recommended.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Indraneel Upponi","India","2014-02-04","AI 672 from Chennai (MAA) to Mumbai (BOM) by VT-SCT (A319). The only flight I had until now which departed 15 mins before the scheduled departure time from Chennai and arrived 30 mins before the scheduled time in Mumbai. South Indian snacks were given as a veg-option and the IFE was working. Though the movie started halfway when we boarded the aircraft. Cabin crew were very acknowledging.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Ralph Evans","Australia","2014-02-03","Business class (AI 302) returning to Australia. I had read the poor reviews but the schedule was good it was non-stop the price was OK and I wanted to try out the new B787 Dreamliner. We were very pleasantly surprised. First the plane: it lives up to the hype. It was quiet and I can believe the pressurisation and humidity are closer to life on the ground. We slept well and felt good on arrival. The lie-flat seats were fabulous with cleverly designed spots to store your things. It was on time. Cabin service was fine if not notable. Ditto entertainment. One quibble: they served a large curry ""supper"" just before landing in Sydney early in the morning. Everyone else serves breakfast.","","","Business Class","","9.0","5.0","4.0","3.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Sanjay Goel","Australia","2014-01-25","I have used Air India for my 2 trips in 6 months for Sydney-Delhi flight. Even though planes are new and spacious with good legroom unfortunately 6 month old planes are falling apart too quickly components are broken in toilets inflight entertainment remote broken water seeping out of toilets on carpets service light not working or erratic tray tables dirty with no effort to collect rubbish during or at end of flight. Entertainment: Not much to watch / listen. Food: Nothing exciting again. If you are lucky to take off on time you will get a quick round of drinks. Staff will whack the meal on your tray table. As soon as meals are served you will see cabin crew coming at 100 miles/hr with tea / coffee pots. Next cabin crew are back with trolleys to collect your trays even though half of the plane is still finishing their meals. Staff: Pilots: No updates / Announcements. Cabin Crew are uninterested uncaring and rude. Overall hopeless and frustrating airline.","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Saunders","Canada","2014-02-18","A horrible experience travelling from Toronto to Paris. Flight attendants didn't speak proper English and couldn't understand me. They just threw my food into my lap as I was trying to wake up and open my table and quickly walked away. They would walk around really fast and disappear for a long time probably hoping to avoid contact with passengers. I had to press the flight attendant button almost 6 times to get a glass of water. Food was okay but the fact that flight attendants were so bad just made the trip horrible. This was the first and last time I'll take Air France!","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Remi Girard","France","2014-02-17","I flew from Stockholm Arlanda to Paris CDG on the 11th February. It was a very pleasant flight. Probably my best medium-haul flight with Air France. The staff was very nice and helpful. I think that the meal proposed could have been better it was very bit tasty. A large choice of beverages.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Moran Russell","United Kingdom","2014-02-17","We have just returned from our first long haul flight with Air France and it was not a pleasant experience. The new Airbus 380 have next to no leg room in economy I'm only 5' 9'' and yet was cramped. Luckily I had an aisle seat and could put my legs into the aisle so long as I didn't trip anyone. The inflight meals were cold yes even the hot ones. The steward serving my wife tried three separate servings all cold and gave up. We did the return leg with KLM and for it to be part of the same company was amazing as it was the opposite good staff good food and reasonable leg room all be it on a different type of aircraft.","","","Economy","","3.0","2.0","2.0","1.0","4.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Phil Ward","Switzerland","2014-01-25","Flew FRA-CCU-FRA in January 2014 changing planes in Delhi both ways. All sectors by new 787s except for CCU-DEL which was on a respectable old A321. All flights reasonably on time. FRA-DEL delayed 45 minutes but as there was nothing much to do in transit in DEL I didn't care and DEL-FRA delayed by 30 minutes as waiting for a connection but we still made our train from FRA with 10 minutes to spare. Check-in personnel friendly and helpful in both FRA and CCU all plane interiors clean including toilets pleasant food. Excellent in-flight map display on the 787s. A few niggles: on one of the 787s my AC power socket didn't work and the audio feed to my seat was dead.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","R Heywood","United Kingdom","2014-01-23","As stated elsewhere the seats/condition of planes are very poor. However there seems to be more legroom. The international flights often come out a lot cheaper - so accept poorer conditions for economy! However the worst part of the flights I've done is the security at an Indian airport. It's atrocious and to be avoided if possible. My last trip travelling from Bangkok to London took more than an hour and that was on airside. To make it more infuriating my hand luggage was searched 4 times and not one was a decent/thorough search - more like they were going through the motions! I will not fly with an Indian stop over any more and would rather pay a little more to avoid it.","","","Economy","","5.0","5.0","3.0","3.0","2.0","","","5.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","PraveenKumar Prem","United Kingdom","2014-01-22","Jan 7 2014 MAA-DEL-BHX-MAA. Departure on time though on an old A320 cabin crew attentive and food was good. Connection at DEL was 1.5 hrs which was quite decent timing security again at DEL needs to be streamlined-some customer service skills for the security personnel. DEL/BHX on new Dreamliner seats most comfortable compared to competing airlines. Electronic centrally controlled tinted windows a definite hit in Air India Dreamliners - peaceful sleep food very good but limited drinks in Economy - no wine served. Landing good severe delay in baggage collection waited 45 minutes. I would definitely fly Air India B777 again.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Vijayakumar Arumugam","Australia","2014-01-22","I recently flew on the MAA-DEL-SYD leg. At Chennai airport for an A320 flight they had only 3 operating check-in counters whilst planes from other airlines had 5-6 counters. This led to long delays and lengthy queues. The Air India ground staff at New Delhi airport seemed to be helpful in helping the passengers getting to their connecting flights. The Dreamliner for the Delhi - Sydney leg seemed to be a good one. The flight was delayed by 3 hours due to 3 stewards reporting sick at the last moment and they had to bring in replacement crew. The announcements were spotty and not easily forthcoming. The food served was tiny in portion with only one round of drinks offered for a 12.5 hour journey. The IFE was limited but worked. The toilets didn't have any amenities for a long-haul flight. The punctuality and the unreliability of this airline would make one say never again.","","","Economy","","2.0","4.0","3.0","3.0","3.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Dawson","United States","2014-02-15","Business class CDG to IAD older 777 with a seat that when extended into the sleeping position pinched my feet because it was improperly aligned the food was unappetizing and the sauce spilt from the serving cup onto the entire plate. The service was haughty. In general a pedestrian airline that charges top dollar for its product. Cannot compare to Turkish business class which is generally 30 % or more less expensive.","","","Business Class","","4.0","2.0","2.0","2.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","N Hanna","Lebanon","2014-02-15","Paris-Lagos on 2 Feb 2014. Very pleasant flight. Cabin crew were very friendly premium economy seats were comfortable with a lot of leg space. I'm a frequent long haul flyer with Air France and I have noticed major improvements in Air France flights in the past couple of years specially for flights heading to Asia and Africa.","","","Premium Economy","","8.0","5.0","5.0","3.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Chartois Remy","France","2014-02-14","Despite all the bad reviews about Air-France it is still the only Airline in the world who offers French Champagne (not cheap bubbly) for aperitif and Cognac after your meal no other airline does this! Recently flew from CDG to Kuala Lumpur and both flights were great with a service minded and friendly crew. Glad both flights were not full and the cramped 10 across seats on the Boeing 772 didn't feel too bad.","","","Economy","","8.0","2.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","R E James","United Kingdom","2014-01-21","BKK-DEL-BHX on 9th December and you do get what you pay for (not a criticism)! We left BKK on time and the first leg was around 4 hours on a fairly old A320 which looked a bit shambolic but did the job. Staff were almost comically surly as a first impression although once you engaged a bit they got better. They dealt with some very rude passengers so in the end we sympathized them more than anything. There was simply no IFE at all but I had brought a book so that didn't make too much difference. The pilot guided us very well through a long patch of turbulence and we slowed right down near landing in response to fog at Delhi. Overall it was pretty poor but pilot seemed experienced and we got there safely so not complaining. The connection was ok and we had a slight delay due to aforementioned fog but this time we were on the 787 dreamliner. Lovely modern aircraft with decent IFE but nowhere near as good as Emirates though a lot is invested in Bollywood stuff. The toilets could have done with cleaning. The food was reasonable with the lamb curry on the first flight the best and all were passable if not great. Staff were a little more enthusiastic on the 2nd flight which was good although the audible ""bing"" sound every time anyone requested crew assistance was unnecessary. Staff were reasonably attentive and drinks were available throughout. I would recommend as it's value for money.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Tapani Utunen","Finland","2014-01-13","FRA-DEL-MAA return during the festive season on 787 and A320 on the domestic sector. Booked 9 months in advance to get a good price for the peak season and felt it was good value because everything was perfectly fine with the Dreamliner (seat pitch cleanliness meals staff service with a sense of humour at times good on-time performance IFE). The domestic sector was served by an older single-class A320 which was far inferior to the Dreamliner but the staff were good both ways and served hot meals during the 2 1/2 hr flight. Cannot fault Air India in any way and loved the Bollywood films onboard the 787. However the transit arrangements at Delhi International Airport are a nightmare which easily bring the spirits down after a good flight. Air India management should work closely with the authorities to make transit arrangements flexible because their European flights (LHR CDG FRA) as well as Melbourne/Sydney seem to depart within an hour. Too much chaos and too frustrating really.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mark Wilkins","United Kingdom","2014-01-13","London-Delhi-Bangkok return in business class. Got a very good deal back in May which was only £100 more than my usual Etihad economy trip in economy for the dates. There were some good points to the trip but several bad points to mention. All flights on time except last leg back to Heathrow that was compensated though by my bag being first off. Lounge quality was varied which I'll review separately. LHR-Delhi on B777 - very good seat for sleeping (slept probably 7 hours) though privacy lacking. Good choice of drink selection but food for business class very poor in both presentation and quality. No amenity kits on board for overnight flight. Entertainment on demand but western choice limited with only 3 recent films. Delhi-BKK. Poor all around for a 4 hour flight except the seats were wide and drink choice good again (malt scotch whisky). As noted before chicken or veg should not be the default option for business class and the quality of both was poor even for airline food. No immigration forms on board and fast track vouchers only offered on landing after numerous requests from passengers. Entertainment system on the A321 from the 1990's - no on demand and a choice of 5 channels 1 English. Ended up watching an Indian cop movie. BKK-Delhi - more of the same but breakfast of better quality. Delhi - BKK - although late best of all the legs with attentive cabin crew calls answered on request for drinks a good quality meal this time. Still could see the cost cutting with the amenity kit in business class being a cheap pair of flight socks and eye mask. No explanation given either of 90 minute delay. Will not be returning even considering the cost paid.","","","Business Class","","5.0","4.0","3.0","2.0","2.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Anne Taylor","Australia","2014-01-13","Flew from Shillong to Kolkata. Check in and cabin staff were pleasant and the flight was on time but the state of the plane: broken seats frayed seat belts all the panels were grimey the carpet was worn out. I hope the vital parts of the plane were better maintained.","","","Economy","","5.0","2.0","3.0","4.0","0.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","E Sutherland","United Kingdom","2014-02-13","Kuala Lumpur to Paris Feb 2nd 2014 AF241 and flight AF1286 Paris to Edinburgh 3rd Feb 2014. Very agreeable staff good choice of entertainment but very poor catering for coeliac passengers. Very disappointing compared to sister airline KLM who on way out from Edinburgh to Kuala Lumpur via Amsterdam had provide beautifully cooked meals and excellent gluten free bread rolls. Air France options very poor in comparison and no bread rolls.","","","Premium Economy","","4.0","3.0","4.0","1.0","4.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Bushra Arif","Canada","2014-02-13","Flew from Toronto to Paris on Boeing 777 seats were small and uncomfortable. Checking in at Toronto airport at KLM/Air France counter was a disaster. Long line ups and poor customer service. I wasn't able to check in online or at the self service kiosk due to the infant. Flight attendants disappear after they quickly serve the meal. I requested a special meal which was very small and I was still hungry. Meal was about a half cup of rice with a finger size fish fillet. No flight attendants to be seen until a snack was served half hour before landing. A small muffin with juice. Coming back from Paris to Toronto was pretty much the same story - uncomfortable seats no service and small meal.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","David Gilbert","Italy","2014-02-12","LIN-ORY-FDF return. Premium Economy is a great compromise between business and economy especially with AF B777s which squeeze 10 rows across in economy and is unbearably claustrophobic especially on the Caribbean routes when they cram in 468 passengers in a B777-300ER (more than a B747). Premium is great service excellent (same service and food as business). Premium seats very comfortable slide forward rather than recline pitch 36"" on their B777-300ER Caribbean routes (other routes it is 38"") but the width and armrests make a huge difference and the TV screens same as business. Entertainment system is old and needs modernising however. Having travelled in the past in AF business I wouldn't recommend it (slanting flat bed is rubbish!) but would definitely travel premium again. Well done AF great staff attitude improvement in the last few years too.","","","Premium Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","David Andrew","Singapore","2014-02-10","AF256 CDG-SIN. The return flight was a bit better due to a more pleasant set of crew although I do feel the level of engagement with passengers is lacking and crew members just doing the minimal task of serving the 2 meals quickly and then disappearing in between meal service which makes up a good part of the long flight. The real problem with AF is their planes - just not comfortable for long haul - cramped seating 3-4-3 in a 777 aircraft in a full flight feels suffocating crowded very unpleasant and the inflight entertainment needs a major upgrading - small screen with blurry images that keeps hanging and limited selection. There is also no extras like an ice cream after main meal or selection of snacks and fruits in between meals. In fact the food served is terrible one of the worst ever experienced. I was left very tired and hungry. The scrambled eggs served for breakfast was so overcooked and heated it was like puddle of yellow mud with a small sausage looking awkward in the mess. I think it gives the impression of no care given. That about sums up my experience with AF. Until they improve on the service and product best to look for other options.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Indraneel Upponi","India","2013-12-31","AI 234 from Gaya (GAY) to Kolkata (CCU) by A319 VT-SCI. Flight delayed nearly 45 minutes. IFE was switched off for the whole duration and we were served only 2 cookies and a bottle of water. As usual there was a duplication of seats allocated for some passengers which led to some chaos. The only reason I travel AI is because of its ample legroom for a person of 180 cm like me. And the reason I chose this flight was because of the cheap fares available (2k per head) on the domestic leg of international flights (this flight operates as Yangoon-Gaya- Kolkata). Overall an uneventful flight minus the 45 mins delay.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","R Thantirige","United States","2013-12-30","SIN-BOM-EWR. Pros: nothing. Cons: Rude cabin staff no meal selection uncomfortable and dirty seats No (or limited) inflight entertainment. SIN-BOM AI 343: Late departure (nearly 1 hour). Seats were uncomfortable and dirty (some parts falling apart and they even use strings to keep them intact). There were no TV screens for this 8 hr long flight. Cabin crew just ordering and are very rude. There is no meal selection and they just ask whether we want 'Veg' or 'Non-veg' so you have to eat whatever they give you. Once in BOM I had to get the new boarding pass for BOM-EWR sector. There was a 13 hour transit so I was told that I will get light refreshments and the dinner (they wrote this on boarding pass) but didn't tell me where to get them. So after security check I was roaming in the terminal to find an AI agent but couldn't find. I went to their lounge and showed them the boarding pass and asked where to get their so called refreshments. The person let me in and asked me to use the facility. After sometime another person came in and asked me to show the boarding pass and invitation card. Then I showed my boarding pass and he said the lounge is only for invited passengers so I should leave in 5 mins and he said the previous person let me in by mistake. So I went out and was waiting for freaking 13 hours in busy crowded Mumbai airport. Its a horrible experience. BOM-EWR AI 191. This was a new flight with in-flight entertainment (with poor movie/TV selection though) but the same rude behavior from cabin crew. Again no meal selection. Overall I believe the service is below average so I don't recommend AI to anyone.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Gonsalves Gavin","India","2013-12-30","I travelled from Mangalore to Mumbai on 28 December. Flight was delayed 20 minutes and we were promptly alerted of this at Mangalore airport. Check in was smooth and I received the seating of my choice. Boarding was chaotic. One Air India ground staff member announced that boarding would commence for rows 1 to 15 while another commented that boarding would start from rows 16 onwards. This obviously resulted in a confused queue of people. The welcome on board was pretty average however the seating (comfort and leg space) was just fantastic a luxury I had not experienced with other airlines lately. Only tea/coffee cookies and a bottle of water was served which is really appalling given that this is a 12:50 pm departure. Thankfully I had carried a sandwich with me as I had read about the cookies in another review. Flight was delayed 30 minutes overall however there was no announcement made by the captain nor any other announcements about arrival in Mumbai the weather etc. Overall disappointing except for the comfortable seating.","","","Economy","","5.0","5.0","3.0","1.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","T James","United Kingdom","2013-12-29","AI 112 LHR-DEL. Check-in fast at a very crowded and pushy LHR Terminal 4 pre-Christmas. Plane left punctually. Crew polite but a little surly but put that down to just the 'Indian way'. Comfy big seats in Executive Class and 100% flat beds in 777-300. The cabin was quiet throughout the duration of the flight. Magazines only offered to first cabin? Crew could not work out my gluten free meal and kept having to replace my tray after serving. Cabin was too hot during shut-eye time and no waters handed out before sleeping. Amenities kit just socks and an eye mask however asked crew for toothbrush/paste which they supplied immediately and then left a pile in the toilets. IFE a bit of a joke…- terrible amateur looking interface which is a nightmare to use. Moving maps didn't work until the final half and hour of the flight…handy! This was a connecting flight via Delhi to Bangkok - see following review.","","","Business Class","","7.0","4.0","4.0","3.0","1.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Green","United Kingdom","2014-02-07","JNB-CDG 4th February. Short haul is pleasant enough and efficient (though avoid Paris Charles de Gaulle if at all possible Orly is a delight). Long haul (A380 economy) was a short haul experience on a long haul flight. I found the seats were thinly padded and barely reclined food short-haul standard. Where the French no doubt find the cabin crew efficient and focused as a Brit I found them professional but stand-offish and unwelcoming. No > concept at check-in of spreading the passengers round the cabin to give everyone a bit more space. An uncomfortable and not particularly pleasant flight.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Paul Van Alsten","France","2014-02-07","CDG-MAN-CDG Economy A321. Both legs on-time. Domestic flight configuration with seats not reclining but decent legroom. Good choice of newspapers upon boarding snack and beverage service - sufficient for a one-hour-flight. Surprised that wine and even gin tonic were available on the short flight! Cabin crew professional and friendly. Ticket fare rather competitive. Would fly AF again on short-haul flights.","","","Economy","","9.0","4.0","4.0","2.0","0.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","K Memmert","Sweden","2014-02-05","HAV-CDG Economy. 2 adults (couple). ""Due to full flight"" we did not get adjacent seats which couldn't be changed - well nobody made a serious effort neither at check-in (2 hrs prior to boarding time) not at the gate. Aircraft an 747-400 which was pretty worn-down. No choice of food offered for dinner. Friendly cabin crew. Long-haul in economy AF is just a 3* airline so don't expect too much.","","","Economy","","2.0","2.0","2.0","1.0","4.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","T James","United Kingdom","2013-12-29","AI 332 DEL-BKK. AI lounge in DEL is fine but just don't expect too much non-Indian cuisine. Terrible wifi with a very confusing sign-up process. Showers working clean and enjoyed after connecting flight from LHR. Final call made to rush passengers on board only to be met with a massive queue in the various walkway bridges so not the best first impression. A321 business class seats were good and the way business class seats should be - real business class seats and not 'adapted economy' ones. Cabin crew definitely surly however once smiled at they immediately smile back. Drinks service was fine however only given a packet of French-fry style crisps seemed a bit amateur for executive class. My pre-ordered gluten-free meal left the crew somewhat perplexed and I was met with the response ""veg or no veg"" as an option. 'No veg' was nice enough however the chicken main contained only 3 small chunks of meat. The IFE was not on demand and the cabin was very hot and stuffy throughout most of the flight. We arrived in BKK early however there wasn't a single landing card to be found on the plane which quickly cancelled out any early arrival gains!","","","Business Class","","4.0","4.0","3.0","1.0","1.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Prasad","Australia","2013-12-23","SYD-DEL-SYD. Flight was delayed by 6 hours. Staff very casual in attitude and lacked professionalism. Staff behaviour not the same with all passengers. Food quality and quantity was below average. Saw the drinks trolley just once in a 13 hour flight. No refill of drinks was offered. However plane was modern very nice and comfortable. Seats were comfortable and ample leg space. Inflight entertainment was nice. Don't mind giving them another try and then will decide whether or not to travel AI. I hadn't set very high expectations. There is a lot of room for improvement. Crew need to be trained to be more polite courteous and professional.","","","Economy","","5.0","5.0","3.0","2.0","4.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Vikramaditya Singh","United Kingdom","2013-12-23","Chicago to Delhi in First class. The ticket cost almost 2x business class in a European carrier but I chose it due to the direct nature of the non-stop flight. What a mistake. The first class product is very poor seats uncomfortable and felt like sitting on a metal rod. Cabin service was pathetic with a poor choice of drinks and food. And most shocking is Air India has stopped giving toiletry bags. If you are going to fork out the money do it on Qatar or British Airways.","","","First Class","","2.0","1.0","3.0","2.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Rickaby Terence","United Kingdom","2014-02-05","AF 422 CDG to BOG. AF 423 BOG to CDG. SEAT 01F/3K. A340. In business for all flights. This was my second Business Class flight in a month with AF having travelled LCY-AMS-BKK. BKK-CDG-LHR in late November 2103. The staff are always accommodating and friendly the food good and plentiful the seats on the A340's comfortable and all flights were on time. My biggest complaint for a very long haul flight is that the IFE is not good enough for the price the Business traveller pays for the entire package. It is lacking functionality and lacks any decent programming content. Simply not on par with BA/Virgin etc. I had browsed most of the IFE on my previous return long flight BKK to CDG and to my horror same old so called entertainment system on both legs of CDG-BOG and BOG- CDG. Looking forward to a trip to Lima Peru in March but not with Air France.","","","Business Class","","4.0","5.0","4.0","4.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Enrique Simeone","Belgium","2014-02-04","MVD-EZE-MVD - C class Boeing 777. Surprised for a short flight. Great check in and well mannered staff on board staff all good and smooth.","","","Business Class","","10.0","3.0","5.0","3.0","2.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Blocks","France","2014-02-03","TLS-CDG-DUB-AMS-TLS. Two of the four flights were late for no obvious reason. Luggage was lost on the way to Dublin and it took AF 12 hours to send the luggage despite frequent flights between CDG and DUB. Delay on DUB-AMS resulted in unscheduled overnight in AMS. Unfriendly and indifferent staff all the way. AF/KLM makes no effort to get passengers on their next flight if the incoming flight is delayed. Got a hotel voucher in AMS for a hotel which is up to one hour away from the airport (40min waiting time for the bus + 15 min to get there). You also have to queue twice when you lose your connection: once to get your new boarding pass and again to get your hotel voucher. And finally I got numerous messages that my baggage was lost on AMS-TLS as well despite the fact that I found it eventually on the conveyor belt. Silver status on AF/KLM is worth nothing as I got seats in the last row or middle seats allocated.","","","Economy","","1.0","4.0","1.0","2.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Khalil Rahman","India","2014-02-03","DEL-CDG with connection within Europe return. The long distance flights were excellent especially the daytime return flight to Delhi. The lounge in CDG is excellent and the food on the flight was superb better than any other airline I have taken in years. Seat although not totally flat was comfortable and the entertainment system was good. Crew were professional. The European flights were without personality operated by Hop! with no real food or service. Long distance AF I found better than Lufthansa or Emirates business. But I find that economy is the acid test most first world airlines have good long distance business class it's economy short haul where they lose it.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Martin Camilleri","United States","2015-07-13","Acceptable, but cabin showing it's age. Seats are a little tight, but good recline. Overhead Flight Map and Inflight Magazine acceptable for 2 hour flight. Water and a Baguette - stay away from the Tuna-fish Sandwich, the turkey one is fine. A big disappointment from their previous offerings. It would be better to stop serving rolls and replace them with a snack (peanuts, chips, ect) and soft-drink instead.","A320","Solo Leisure","Economy","Munich to Malta","7.0","3.0","4.0","2.0","3.0","4.0","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Bhattacharya Mallicka","United Kingdom","2013-12-19","Was travelling to Kolkata on AI 020 on 15 December 2013. The flight was 11 hours late owing to partly absence of aircraft and no alternate arrangements in such exigency and partly the unavailability of crew. The 250 odd passengers didn't have a clue on the reason for delay. No AI officer bothered to put in an appearance to explain what the problem was the handling staff were equally in the dark. Though meals were supplied no formal announcements were made to inform the passengers of this and one learnt mainly by word of mouth from other passengers who had come by the information accidentally. We arrived Kolkata at 2.30 am and many had to spend the night at the airport.","","","Economy","","","2.0","2.0","0.0","2.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Simranjit Kaur","Singapore","2013-12-17","Singapore to Amritsar with a transit in Delhi. The domestic flights were much better than the international flights in every aspect. Upon check-in the officials insisted that our luggage had to be checked out in Delhi and checked in again when the final destination for the luggage was clearly stated as Amritsar on the luggage tags. The same happened on our way back. My 83-year-old grandmother was with me and she has difficulty walking so we requested for a wheelchair for her. Due to this we were the last to get off so that my grandmother had more time and could get off slowly. When we landed in Delhi from Singapore for transit there was a delay in bringing in the wheelchair and the female flight attendant who was apparently in a hurry to get off told my grandmother to walk out and wait outside the plane for the wheelchair. Domestic flight attendants showed more care and were very accommodating towards my grandmother. In-flight entertainment was not working to Delhi and there was no in- flight entertainment to Singapore on the old plane which was quite run-down. Our flight to Singapore from Delhi was on 16th Dec 12.05am and we landed in Delhi on 15th Dec after 4pm for transit. When we tried to enter the international airport the security officials refused to let us in asking us to come back 24 hours later as the date written on our boarding pass was 16th Dec. They refused to listen when we explained our flight was 5mins after midnight. We went to the Air India customer service counter where there were other passengers with the same problem. She simply told us to keep our boarding pass and show them our booking confirmation instead which we did and the security did not accept. The customer service officer refused to come out of her counter and speak to the security officials for us. We managed to enter the airport 3 hours later. We also had to request for wheelchair assistance again and the customer service officer told us to wait while she went to get the wheelchair. After making us wait for 40 mins she returned with 2 cups of coffee and no wheelchair. Upon entering the international airport there was a whole new problem with the Air India officials. On reaching Singapore we realised that there was no communication within Air India for the wheelchair assistance. The air stewardess instead told us off that we should have requested for assistance earlier which we did repeatedly. Overall the experience with them was horrible as they created inconvenience for us every step of the way but certainly eye-opening to see that their service could be of this standard.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Peter Meikle","United Kingdom","2013-12-12","I was travelling on an executive class ticket on flight AI 047 from Kochi to Delhi on 9th Dec was disgusting. A very old A320 in all economy configuration. Cabin smelt of stale sweat and was incredibly hot. Of 3 toilets one was shut up with packing tape and looked like it had been for some time. The other 2 were filthy and stank of urine by the time we got to Delhi the floor of the front one had been covered in newspaper to soak up 'liquid'. At least on 3rd class Indian Railways you would not have had windows! My seat had a table located in the armrest it and its housing were filthy. The other armrest had a liftable cover and filled with food scraps and wrappers. Complaints to crew onboard and on the Delhi transfer desk were met with shrug and ignoring you.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Bastien Antoine","United States","2014-01-31","Flight 1904 CDG (Paris) to FCO (Rome) January 16 2014. I was unable to select a seat on the Air France website or by phone. However during my short layover in Paris the ticket counter person gave me a nice seat (10A). The seat was above-average and I was able to sleep comfortably during most of the flight. The FAs were competent. The complimentary snack they provided was good: sandwich and small bottle of wine.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","N Petersen","France","2014-01-28","CDG-JFK. Very positive flight experience. New airplane with comfortable seats decent food friendly FAs.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","David Andrew","Singapore","2014-01-25","Singapore-Paris on AF257. Plane was an old 777 not in great shape. Unpleasant smell and not very clean. Seats very cramped and awful for a long flight. Food terrible one of the worst experienced. Service from crew feels cold and distant. No service of drinks/water in between meals one has to go to the back galley for self service for water and snacks - which was also awful limited choice. Crew literally disappears for most of the flight a good 10 hours and appear only 2 hours prior to arrival for breakfast service. Inflight entertainment is a sad looking small screen with blurry images and poor sound system and even worse limited selection of shows. Really I wish there was more positive things I can say about this flight - but it was overall a great disappointment - you know it's not good when you feel like you just want the flight to end quickly and keep looking at the time wishing it will go faster so you can get out! This flight made me feel depressed very tired very hungry and I kept wishing I had taken Singapore Airline or even Emirates on this route.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Gailan","United States","2014-01-24","LAX-CDG on A380 and from CDG-CMN on A320. One of the worst routes I've had. I was shocked with their service cleanliness and seats although I bought a seat plus! I was very disappointed with what they call a seat plus and I don't recommend anybody pay for them as they are not worth it. The seats were very uncomfortable we were sitting in the first row the TV screen that comes out from the side of the seat was not aligned in a way where you can watch comfortably and there were no window as shown on the seat plan. The flight attendants were the rudest I've seen on a plane. Bathrooms were not clean food was ok. On the way back though it was different. The seats were good on the A380 the seat was in the upper deck and was not a seat plus it was much better then the seat plus. The flight attendants on both flights from CMN to CDG and from CDG to New York were very friendly and helpful. The food was better on the return flight as well.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","4.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","K Mast","United Kingdom","2015-07-06","Long waits and delays, poor check in service, they had lost our booking. If you try to eat the cardboard bread roll you'll need the bottle of water, take your own inflight movie, as there is none.","A320","Couple Leisure","Economy","Glasgow to Malta","3.0","3.0","3.0","1.0","1.0","1.0","1.0","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Cooper","United Kingdom","2015-06-12","KM4207, KM4206. 26th May - 2nd June 2015. Quite disappointed really with mix up and confusion. Flew from Cardiff, five of us travelling to Malta, got to check in and told that if we all want to sit together they would charge £25 per person. Lots of customers complaining! If you request extra leg room at a cost you will be in charge of the emergency exit, no one with any disabilities or under 16 cannot sit in these rows. I had a 14yr old and she was moved!","","FamilyLeisure","Economy","Cardiff-Malta return","7.0","4.0","4.0","2.0","1.0","","","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Dylan Gan","Malaysia","2015-05-29","ORY to MLA and MLA to LIN. When I purchased the Air Malta flight ticket it stated a hot meal will be provided. But onboard I only received a bread roll and a bottle of water. I don't understand why this airline decided to downgrade their service it is not much different to travelling on a budget airline except you get a refreshment and a free piece of baggage. The aircraft livery is beautiful seat was comfortable for a short haul journey the only thing that might make me use them again is the location of airport they fly to.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Peter Meikle","United Kingdom","2013-12-12","Of 4 flights over 6 weeks 3 were ok 1 was disgusting. BHX to DEL and DEL to LHR on 787 were good service on new clean aircraft with good crew DEL to MAA on a 319 was newish clean aircraft with good crew. Food service could be improved by not putting a tray in front of crammed with lots of cling film covered bowls. I do a separate review of the disgusting flight. Better selection of English language films would be appreciated.","","","Business Class","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Roy","Australia","2013-12-03","My wife and mother-in-law travelled from Sydney to Kolkata (via Delhi). This was the first time they had flown Air India for any International travel and I am sorry to say Air India is far behind the International Level. The issues they have faced are as below: 1) Flight departed 1.5 hrs late and there were no announcements from either the pilot nor the crew. 2) There were no announcements from either the Pilot or the Crew regarding landing as well. 3) The meal was poor there were only 2 meals provided during the 12 hour journey. 4) No tea/coffee. 5) The air hostess behavior and attitude was rude and they were seen sleeping on the seats. I was updated that the Domestic Flight was far better than the international one.","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Kirschbaum Wanda","United States","2013-12-03","My son went to India for a friends wedding. He was supposed to leave Delhi on Air India and change to Delta Airlines in Dubai to travel back to Atlanta GA. He originally had a 6 hr layover in Dubai. However Air India changed their departure out of Delhi to Dubai from 3pm to 8.40pm without notice. This put my son at a 20 minute connection time. Air India said sorry that is only flight to Dubai so nothing they can do. They refused to transfer him to another airline out of Delhi to get him there on time. He would just have to wait until he gets to Dubai and see if someone could help him there. To make matters worse we had booked this reservation through Travelocity.com so now we had a third party involved and they all blamed each other. Nobody at airport or their so called ""customer service"" number could help. My son stood at Air India ticket counter trying to get someone to help with no luck kept telling him to come back in an hour. He is now in Dubai and we need to start process all over again. I will likely have to buy another ticket to get him home and we have already figured he will likely never see his luggage again. Nobody is willing to take responsibility for ensuring you actually get a flight that was already paid for. Never allow someone to book a multi-airline ticket with Air India and Delta and never trust a travel service to solve anything for you.","","","Economy","","","0.0","1.0","1.0","0.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","S Das","United States","2014-01-24","Atlanta to Paris twice in December 2013. On both the Atlanta-Paris flights the first immediate sensation upon boarding the plane was the strong stench of urine. Imagine suffering that for the first 2-3 hours of the flight. On the Air France flight from Paris to Bangalore at takeoff the door to one of the four toilets was already taped up and marked ""unusable"". 3 hours into the flight the one across from it got clogged up leaving only two operating toilets for the entire Economy section. The food was terrible not even properly heated up. There were no snacks brought out by staff. The seats have no cushioning left completely worn out. The quality of service has decreased a lot over the past 2 years.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jenny Hill","Sweden","2014-01-22","BKK-CDG. This was my first flight with Air France (and last). What a big disappointment it was. On a 12.5-hour flight I thought we would be served plenty of food and drink. First serving was ok but after that the service was extremely poor. The cabin crew sat in the galley chatting with each other the whole trip. I bothered the staff by asking if i could get a glass of juice and some snacks. I could not believe what I heard when they said that they had run out juice snacks and sandwiches. Second serving came about two hours before landing or nine hours since we last ate so we were really hungry but the food was pitiful and inedible. The only positive thing on this flight was the IFE. I strongly advise against traveling with Air France but if you do it despite this warning don't forget to bring sandwiches with you.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Watson","Switzerland","2014-01-22","CDG-PVG (Shanghai). I got a good deal probably as it was a China Eastern code share. On time in both directions. Upgraded to Premium Eco on their A380 on the way out. Spacious aircraft good service pretty good IFE good range of drinks including champagne (digestifs on the menu but they don't come around to offer it) but the food is rather bland. Breakfast not very nice and nasty coffee served with powdered creamer. I woke up 3/4 of the way through the flight due a sore bottom - disappointing that the Prem Eco seats on a new aircraft should be so uncomfortable. Return on an older B777 in economy was actually more pleasant - felt more airy well maintained if a bit worn but cosier somehow with more comfortable seats. Not well equipped for China despite now flying to four destinations and partnering with MU. Only one interpreter aboard no Chinese-speaking cabin attendants. Problematic for a few passengers. Also transferring in PVG is a pain - you need to clear immigration customs and then check-in again (you might have to wait for it to open if longer than 4 hours before departure). This took 2 hours on the way out. Day stopover on the way in but I had to put my bag in left luggage as they can't check it through. Decent product work to be done.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Nikita Rykov","Russian Federation","2015-03-23","20/2/2015-23/2/2015. Flight KM 612 to Rome KM 613 to Malta. I have flown with Air Malta from Malta to Rome Fuimicino and return to Malta. The flight was OK but food was very poor. The service which was provided in Rome was very bad: at the check-in the machine did not know how to fill in the boarding pass normally Be aware: a lot of students are flying on this route and they make a lot of noise especially during boarding.","","","Economy","","5.0","3.0","4.0","1.0","3.0","","","4.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Jasper Wilson","United Kingdom","2015-03-18","Travelled to and from Malta this month. We cannot understand how the market research dept. have come up with the plan to remove the hot meal from this service. We travelled 2 hours to the airport 2 hours waiting and a 3.5 hour flight landed us in Malta about 11.30pm. All this time without a meal! I think it's Easyjet next time.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Tom Maule","United Kingdom","2015-01-28","LGW to MLA and return - January 2015 - A320 both ways. Although online check in used there was no dedicated bag drop at LGW which somewhat defeats the point when you have to line up with those who have not checked in. Outbound flight left 10 minutes early and landed 25 minutes ahead of schedule. Air Malta have now discontinued a full meal service in favour of what they describe as a baguette and a bottle of water. The baguette is actually a small soft roll with very little filling. Due to a cabin crew dispute over crew meals being discontinued no hot or cold drinks or snacks could be bought. On the return the dispute has been resolved and a selection of cold snacks hot drinks and full bar service available at prices slightly lower than most low cost carriers. Return was about 15 minutes late. As both flights were lightly booked there were plenty of free seats which made the trip note comfortable but A320's are showing their age.","","","Economy","","7.0","3.0","2.0","1.0","1.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","G Pennington","United Kingdom","2014-12-31","Manchester to Malta A319 22nd December 2014. Check-in was slow which was a bad start and it got worse. Our economy seats had minimal legroom and when the passenger in front put his seat back just after take-off I was trapped. There was no entertainment system other than a map showing the planes location and the meal of chicken curry with a bread roll and tiny mince pie was embarrassingly poor. For a scheduled flight it was pretty bad and the best bit was leaving the plane on arrival at Luqa.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","PraveenKumar Prem","India","2013-12-02","29/10/2013 Birmingham-DEL. Chaos at check-in as I did online check in and the system provided online boarding pass. Check in desk unsure of this new facility and finally provided manual boarding pass. Slight delays but landed on time at Delhi. Good flight on Dreamliner - seats in economy the best I have flown less noise good food less choice of drinks no wine. Staff need to be cheerful. DEL-Chennai connection was chaos Delhi airport connection: security was long and horribly slow. Connecting flight was delayed 1 hr - no proper information staff were simply sitting at the boarding gate. A320 OK-No coffee due to boiler problem. Surprising all my baggage arrived safely at Chennai.","","","Economy","","5.0","5.0","3.0","4.0","4.0","","","5.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Jagdeep Singh","United Kingdom","2013-11-28","Flight 114 from Birmingham was not so great 3.5 hrs late. Departure time was 5.30pm but departed at 9.40pm. When we were boarding the plane looked great however upon take off there were problems. They did not have any vegetarian dishes they came back with bread rolls and butter for the rest of the flight. When we got to Delhi we were delayed a further 4hrs due. Poor flight and service.","","","Economy","","2.0","3.0","2.0","2.0","4.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","R Puri","Bahrain","2013-11-22","Flew from Bahrain to Delhi. Flight took off and landed on time. The plane was in good condition and was well kept. Seats were comfortable and there was ample leg room. Inflight service was excellent. Young cabin crew servicing this flight - they were all polite respectful and attentive. Food was good Indian - tasted great - however not much options for non-Indian travelers. Inflight entertainment was satisfactory - had mostly Bollywood films and a few Hollywood flicks- slightly outdated. Overall great flight. would definitely recommend and fly again.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Vicki Tennant","Australia","2013-11-20","As a frequent traveller to India I really wanted to like Air India. Their new service to Australia would suit me perfectly. However apart from the lovely Dreamliner plane (on 3 legs of Sydney - Bangalore return) I would find it impossible to choose to fly Air India again. My flight was 2 hours late leaving Sydney which resulted in missing the Bangalore connection from Delhi. The was no information re the delay in Sydney and that was the start of us passengers being treated really badly. Because of the delay many passengers had to stay overnight in Delhi. Again no information until we got to the baggage carousel. I missed morning appointments in Bangalore etc. Delays are common - speaking to passengers on my return trip their flight out of Sydney was 8 hours. If you have an onward trip from Delhi avoid Air India at all costs. The cabin staff service was variable - some were ok others had a really surly attitude. The ground staff were terrible rude without exception. The lounge in Delhi (which you would expect to be Air India's flagship lounge) was mediocre - wifi 'not working' showers 'not working' food/drinks not worth having. Shame on you Air India.","","","Business Class","","","4.0","2.0","3.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Vassilakis Dimitri","France","2014-01-21","KIX-CDG. Flight departed on time and after the terrible and insufficient meal service attendants passed and lowered all window blinds I refused to close mine (the main reason I chose this flight though I know how mediocre AF is was exactly because I wanted to avoid a night flight) and 3 different attendants came to ask me (politely though) to close it since most passengers wanted to either sleep (it was 2 in the afternoon) or watch a film. Most windows shields were only opened upon landing this is 10 hours later! During the second meal service (even worse than the first one) a hostess dared wake up the passenger sleeping next to me in order to offer him a tray . I consider this a lack of respect. I read that they are trying to raise their standards in order to match the Gulf and other Asian airlines but they still have a very long way to go.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","P Panyakeow","United States","2014-01-20","A380 JFK-CDG-VRN and back. The service was very good on both flights. Flight attendants were very polite attentive and friendly. All requests were given promptly. The check-in escort experience at JFK was very good. The agent visited me in the lounge to make sure everything was ok engaged in small talk escorted me to the plane and introduced me to the FAs. The food on flight out of JFK was average for first class. The seat privacy may not be an enclosed suite but it is far enough from other seats to feel the privacy. I am not a privacy freak American anyway. IFE/TV may not be as good but it is not the thing I care since I rarely watch anything on the flights. Bed quality and size were very good. The lounge experiences in Paris is nothing to compare! Nothing comes close to Air France First Class Lounge experience. The design of the lounge is modern and tasteful. Everybody at Air France First Lounge was friendly attentive. They also leave you alone to give privacy but when you gave the sign that you need anything you get fast/polite/genuine responses. Every agents that will give me some service/escorts came to introduce themselves and engaged in small talks. The massages were very good. The food and wine were also the highlight. Food quality/presentation/taste and service were on par with top restaurants. The Limo escorts to the flights were very nice and made me feel like a king. The agent from the first visit remembered my return flight to JFK. While he couldn't be there that day he sent over another agent to come say goodbye and wished me a good flight while I was seated on the plane. CDG-JFK service was even better the FAs were very professional genuinely friendly and attentive. The food out of CDG was much better. Arrival escort at JFK was good. She walked with me all the way outside to send me off with Delta Agent for my connecting flights. All in all the best experience I ever got in first class.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Efraim","France","2014-01-20","AF 184 CDG-HKG with Boeing 777. Seat plus in Economy class on Emergency exit so plenty of space for the legs. Food was ok not gourmet-cuisine but a lot (snacks dinner sandwich ice cream snacks breakfast). Crew very nice. I was expecting a horrible long flight it actually turned out to be one my most enjoyable AF flights in Economy. On the other hand Flight back to Paris with KLM on the old 747 half cargo was a bad joke.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Bolin","France","2014-01-16","Flew CDG-BKK-CDG with the awful Boeing 777-300ER (77W) that Air France is using on the BKK route. Just two words: never again! The seat is very uncomfortable and is announced 32"" pitch but I cannot understand how this is measured as you feel confined in a tiny space and your knees keep being hurt with the magazine holder. Forget if you are taller than 5'6"". For drinking and although AF advertises about Champagne even in Economy it was not possible to obtain more than a reduced choice of beverages and of course no Champagne. As I had ordered a vegetarian meal there was no wine with my dinner and the food was bland. Staff very ineffective and chatting loudly all the time in the galley never cleaning the cabin (some rubbish have been staying on the floor for 9 hours). IFE screen is very poor. A pity for more than 900 euros comparing with other airlines for instance Thai Airways that also has a direct flight. Maybe Premium Economy or Business classes are more comfortable but Premium Eco is double price and I do not think it is worth it.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Renton","United Kingdom","2014-11-25","MLA-LHR. Flown Air Malta many times but this was by far my best experience. Same price as flying Ryanair. Crew very courteous breakfast was standard and impressed that a European airline still serves hot meals. Only downside in my opinion is that the aircraft are showing their age on the interior in particular the seats. They are only 10 years old but a cabin refit would have been of more benefit to the airline than the paint job they all had lovely though it is.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","3.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","R Jones","United Kingdom","2014-10-22","The seats were so close together that it was difficult eat or read the magazines. My wife who had arthritis and osteoporosis had great difficulty getting out of the seat to go to the toilet. The distance from the front of my seat to the seat in front was only 9 inches. I feel that Air Malta has forgotten what passenger comfort means. I have been to Malta three times this year twice with Air Malta and once with Easyjet which was by far the most comfortable flight. As much as I would like to support Air Malta I am sorry but in future I will be travelling with Easyjet.","","","Economy","","","1.0","4.0","4.0","1.0","","","2.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Jonathan Drever","United Kingdom","2014-09-14","An airline in recovery as Air Malta apparently is I genuinely wonder how things were before. Service aboard was what I can only describe as lack lustre. No welcome in boarding a 15 minute late start with no explanation from the flight deck or crew. A simple explanation is all people need. Surly cabin crew who I presume took inspiration from British Airways of old and for whom eye contact of any sort seemed to be an abominable sin so never occurred as a consequence. The food onboard was 'interesting' - Lamb kebab or nothing. There was a vegetarian option which wasn't freely offered. It's little wonder 'the airline of the Maltese Islands' were unhappy at the prospect and subsequent arrival of additional low cost airlines hitting their passenger load factors. Why any full fare paying passenger would select Air Malta for any other reason than bare price is beyond me. On a positive note once the aircraft was off the ground the actual flight was good the seats were comfortable cleaning regimes could be improved but that's not hugely consequential. Arrival at the destination was on-time and the onboard flight tracking information was good.","","","Economy","","4.0","4.0","2.0","3.0","0.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","R Singh","India","2013-11-20","Newark-Mumbai in Business Class on a Boeing 777-300ER. The quality of Business class on Air India has really deteriorated. No amenity kits no menus no choice (sorry but ""veg"" or ""non-veg"" in business class is not very business class) presentation no better than economy class and even the quality of the offerings terrible. IFE offerings limited and one side of the cabin the IFE stopped working and the crew couldn't rejig it. On the plus side the cabin crew were polite helpful and considerate and the flat bed seats very comfortable.","","","Business Class","","4.0","5.0","5.0","1.0","2.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Nandakumar Anoop","New Zealand","2013-11-15","I was flying from Bangalore (BLR) to Melbourne (MEL) via Delhi (DEL). The first leg was on an Airbus A320 and the second on a Boeing 787 Dreamliner. The seats on both aircraft's had plenty of legroom. Though the in-flight entertainment on the A320 was not switched on the one on the Dreamliner was excellent. The cabin lighting on the 12 hour flight from DEL to MEL was perfectly set. The cabin crew service was excellent. The 3 meals (both flights combined) served was very good. Both flights were on time. Overall experience was fantastic.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Ganesh Kumar","India","2013-11-14","Fifth flight on AI665 since June all flights have been on time breakfast adequate. However its been noted since the last time the leg from BOM-IXE provides you only a couple of biscuits and tea. (Jet Airways on the other hand still gives you a proper snack). Overall no reasons to complain thus far.","","","Economy","","9.0","4.0","3.0","3.0","0.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Sandy Brown","United Kingdom","2014-01-14","Ho Chi Minh to Paris seats in economy were good and the entertainment system was fine. We boarded on time and took off the cabin crew came round after an hour with first meal and it was ok. There was supposed to be a self service system on board but it apparently ran out of sandwiches and snacks. It was supposed to be haagen dazs ice cream but in fact it was a cheap type. The food running out is a disgrace and on such a long haul 12 hours it is the only flight I have been on with nothing to eat for 9 hours between meals. The crew could not be bothered.","","","Economy","","4.0","3.0","1.0","1.0","4.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Hartley","United Kingdom","2014-01-13","Flew LHR to BKK via CDG (Economy) December 2013. Seats very narrow on Boeing 777 and less comfortable than seats on British Airways EVA and Thai Airways which I have used on flights to Bangkok previously. IFE was OK. Food outbound to BKK was good with good wine and cheese. On the return journey back from Bangkok the food was poor with some type of very fatty meat as a main course that I (and my wife) could not eat or even identify. Furthermore after the main meal it was a long long time until breakfast was served leaving myself and my fellow passengers hungry. I later established that snacks were available if you made your own way to the galley to collect them but this availability was not announced and by the time I realised (whilst visiting the toilet) all of the sandwiches and most of the ice creams had gone (NOT acceptable). Cabin crew were pleasant and polite but did not seem proactive in any way and (to me) this was evidenced by the fact that they did not bother to serve the snacks or make any announcement as to their availability. The interconnection at CDG was pretty seamless and posed no problem at all. Given the narrow and uncomfortable seats and the poor catering and associated service on the aircraft I would not recommend that you use this airline for this journey unless BA / EVA / Thai are all significantly more expensive for your chosen dates.","","","Economy","","3.0","1.0","1.0","2.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","L Reinstein","United States","2014-01-13","LAX-CDG-LAX. A positive experience. On par with the best European carriers. A380 upper deck seats are not state-of-the-art but basically lie-flat and do the job. Big entertainment screen with great options. Service was excellent; lots of smiles and effort to make comfortable. Food was better out of Paris than LA. On return flight plane's engine broke before take-off and airline put all passengers up at hotel for the night; business class got The Holiday Inn. The airline tried their best during a chaotic situation. Would fly again for sure.","","","Business Class","","8.0","3.0","5.0","4.0","5.0","","","3.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","J Tieman","Belgium","2014-08-18","Brussels-Malta in business. Flight on time comfortable seats with the middle one free. Pitch between seats just ok for a 2hr 45 flight. Separation between economy and business bring some privacy. We were only 2 in business. Pleasant crew service and food above average with starter main course cheese and dessert. Quality has been met. Good champagne and selection of wine. I want to encourage the company to continue in proposing such a good service for a European business flight. Business class saver fare: 562 euros for a return ticket.","","","Business Class","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Ito","Germany","2014-08-18","FRA-MLA-FRA. Both flights on time. Impossible to make online check-in for flights from Frankfurt. Inbound flight from Malta was possible to make mobile check-in. They have a check-in counter for online checked-in passengers and no line exists. Another normal check-in counters are really long lines. Complementary chicken rice breads soft drinks and Maltese wines. Display on the ceiling was only flying map. Standard seat pitch on a legacy carrier.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","C Read","United Kingdom","2014-05-18","Gatwick-Malta. Online check which makes things easier. Air Malta offer inflight meals even though the flight is usually less than 3 hrs not many airlines do that any more. The price of the tickets was cheaper than Ryanair. Plenty of leg room comfortable seats cabin crew were pleasant enough.","","","Economy","","9.0","5.0","0.0","4.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","G Anlezark","Australia","2013-11-13","Air India needs to get back to basics and retrain staff what a miserable bunch. I have flown three times with them and there is not one good thing I can say about the flights. The last flight and it will be the last we travelled from Mumbai/Delhi/Singapore all that can be said about it was that we left and arrived on time. I decided that a fitting end to our stay in India would be to spend a couple of days at the Taj Hotel Mumbai we have done so for two years what a magic end to our India journey. But it wasn't the end - I had to endure the Air India flight and that left a nasty taste in our mouths.","","","Economy","","1.0","1.0","1.0","3.0","2.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","K Byrne","United Kingdom","2013-11-08","Dubai to Goa worst aircraft I have travelled on dirty scruffy broken parts. How can Air India be a National Airline? Inflight entertainment poor food poor flight attendants abysmal. Third world airline.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Harold Bush","United Kingdom","2013-11-04","I was a bit apprehensive before boarding as I read some very bad reviews of Air India but I must say my flight from Mumbai to Delhi on 31 October (AI601) was very good. We were on time flight attendants were really friendly and worked very hard and the breakfast was one of the best ever in my many years of travelling. Check in staff was friendly and gave me and my companions a big smile. I would travel with them again any time. So much better that many European airlines and as good as some Asian ones.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Jiju Joseph","United Arab Emirates","2013-11-04","I have been hearing horror stories about Air India and my recent trip proved that they are true. Travelled SHJ-COK on AI934 on 1st November. AI used 20 year old A320 (VT-ESH) with pealed off panels rattling windows and to make the journey worse there was no water in the toilets. Cabin crew were in no mood to work at all and after the food was served they ignored the calls from the passengers for service and were busy chatting to each other. This was the worst flight I ever had since my first flight in 1998 and I will never travel Air India again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Barbara Brew","United Kingdom","2014-01-10","Flew from Manchester to Kuala Lumpur changing at Paris CDG the outbound connecting flight was operated by flybe. We did not have seat details for this leg until check in and they seemed very perplexed at the check-in counter about what to do about onward flights in business class. The girl on the desk did not even know where KL was! After boarding the flight there was a problem with the plane and after a wait we were moved onto a different smaller plane and all allocated seat numbers then became obsolete and we ended up somewhere near the back. On the flight from Paris the choice of main course had run out before they got to us on row 7! The food was ok had better and had far worse maybe my expectations were rather high with it being a French airline. The cabin staff were very good. The seats were flat but slightly angled and as a result not quite as comfortable as could have been. I also found the fabric of the seat a bit on the scratchy side and ended up having to put a blanket between me and the seat to make it more comfortable for sleeping. Was surprised on the return leg to find the plane stopped away from the terminal and we had to be bussed in fortunately the plane was on time or this could have made catching our connection very tight. It was a very reasonable price and I would fly with them again if I could not get a good price from the likes of Emirates or Singapore airlines.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Peter Kirtley","United Kingdom","2014-01-08","Flew MAN-CDG-HAV return. The only problem was CDG see airport review. I will use this airline again but only for direct flights not via CDG.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Ladsous Francois","China","2014-01-07","Flew CDG to PEK on new year's eve. Being a flying blue gold member I'd booked a seat by an exit for extra comfort (at no extra charge for gold and platinum members) but was reassigned to the back in the middle. When I protested and pointed out that I'd booked another seat I was told there was nothing they could do except buy an upgrade to premium economy. The staff was obviously not thrilled to be flying on December 31st and that reflected in their cold rather unfriendly demeanour but that attitude is nothing new to people who fly AF regularly. The worst part is the old outdated barely-hanging-on cabin interior. My IFE kept resetting and the screen kept shaking with 3 second gaps where it would go dark. The rest of the seat was threadbare and the magazine holder at the bottom of the front seat was broken so that a bit of metal kept biting into my knee. When I chose to stand for a while just because my neighbours were infringing on my personal space and because my knee was hurting I was told by a flight attendant to go stand at the back of the plane.","","","Economy","","6.0","1.0","1.0","4.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Andy Dong","United States","2014-01-07","Paris CDG to Shanghai in an A380 F-HPJH. Brand new A380 less than a year old. Very nice seat and entertainment program. Nice service very good and caring Chinese interpreter. food was great. The only problem was that the seat wasn't very good for sleeping.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Nand Ille","Belgium","2014-04-30","The only thing that was right was the time schedule. Seats were too close to one another I am only 165 cm tall and I barely had 3 cm left between my knees and the seat in front of me. Food was mediocre and the friendliness of the staff could be better. The seats with more space cost 50 euro per person per flight so were almost empty. The staff refused to allow taller passengers to take these seats unless they paid the full 50 euros. No more Air Malta for us!","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","2.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","P Watkins","United Kingdom","2014-04-01","Outbound to Malta we were towards back on plane luckily an empty row behind us allowed guy in aisle seat to move and allow more room cramped seats terrible food and drinks charged at cost - stewardess did not bring back my change either! Take off was creaky and bumpy an old plane! On way out item was stolen from suitcase. Return back to London seat was further forward and even more cramped no leg room at all one guy in row ahead could not put his seat forward limiting room even more. On top of this the plane was extremely hot and the air con was not working properly. Very uncomfortable and sweaty could see most passengers suffering. Food was average. Flight itself smooth and fine.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","2.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2014-01-10","MLA-LHR-MLA. After a less than favourable review last month things improved significantly on this trip. Same crew were excellent on both legs and The UK Station Manager rang us on arrival at Heathrow to let us know one of our daughters had left their watch on the plane which was quickly retrieved and returned to us. Baggage arrival at LHR was surprisingly fast too. The Etihad lounge at LHR T4 remains Air Malta's trump card out of UK and on both legs we were not asked to weigh our hand luggage (as per last trip). A cynic might argue that having the Air Malta CEO onboard on the return flight may have helped matters but none the less the crew was attentive and the food more than bearable. Usual gripes about seat comfort remain but until Air Malta get new planes there is little chance of any improvement.","","","Business Class","","8.0","2.0","5.0","3.0","0.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Ganesh Rao","Singapore","2013-11-01","AI 347 30 Sep 2013. Travelled on SIN-MAA route. The flight was on time. Take off and landing was smooth. Food served was fresh and good. The air hostesses were pleasant too. Sad to see they have taken out entertainment units from the SIN-MAA route. Overall a pleasant flight.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Lee","Singapore","2013-11-01","I took Air India to Singapore and transit via two domestic airports at Kolkata and Chennai in October 2013. Aircraft's was dirty and old the seats were spoilt and not cleaned. The cabin crew were unfriendly. What was worst is that the co-ordination between Air India check in counter and the airport departure notifications were repeatedly inconsistent in all my connecting flights causing many confusion and at one connecting flight I was almost late and got reprimanded openly and loudly by the staff when I was already racing to the different gate (that was on a different floor from that indicated on the Kolkata airport terminal). Disappointing I had thought that this is a state airline and was anticipating better service.","","","Economy","","2.0","3.0","3.0","3.0","0.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Felix Scholzen","Germany","2013-10-23","One of the worst airlines I have ever flown with. Although I've flown with the new Dreamliner from Delhi to Frankfurt the aircraft was in a disappointing condition. The cleanliness was poor the crew was rude incompetent and not very service oriented. At least the flight was cheap.","","","Economy","","1.0","0.0","1.0","1.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Andy Dong","United States","2014-01-07","BOS-CDG in business class on Boeing 777-200 F-GSPS. very old seats small screen compared to the new one. only one meal served no breakfast. seat comfort was all right. Overall very disappointing for business class.","","","Business Class","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Brian Smith","Japan","2014-01-06","NRT-CDG-AMS-LCY/LHR-CDG-NRT in business for the long hauls and premium economy classes on the short hauls. This is my second Japan to Europe flight in a month with Air France and I was not disappointed. The staff are always accommodating and friendly the food good and plentiful the seats on the newer A380's comfortable (the older ones are a bit less so) and the connections easy in CDG. All flights were on time. My only complaint is that the seats in business are not lie flat but they are to be changing this on the newly renovated 777s in the coming year. The CDG lounge in the 2E M gates is truly spectacular as far as interior design goes though lacked any real food. Looking forward to yet another Air France trip in March.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Brown","United Kingdom","2014-01-06","Flight from CDG to BKK economy seats were cramped and uncomfortable. Air France have gone for as many seats as possible even the cabin crew found it difficult to get the trolley through the very tight gangway. I will never fly Air France long haul economy again. Air France you need to revisit your seating plans.","","","Economy","","1.0","1.0","4.0","2.0","5.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Andrew Sanderson","United Kingdom","2014-01-06","Flew Edinburgh to Paris. Absolutely awful on an Avro in ""Premium Economy"". There's nothing premium about it except that you get the same food as business class - which isn't that special anyway. The seating is 3-3 and even for the normal sized it is very cramped - and the fares are obscene. If you must fly this route with air France/city jet either travel economy or business ""premium economy"" is nothing other than a gigantic rip off. Truly awful.","","","Premium Economy","","3.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Anoop Dhondoo","Indonesia","2015-07-29","Singapore to Mauritius. The crew were sleeping with covers on their head at the back of the plane which were far from a warm welcome I was expecting. However crew were helpful and fairly good for inflight service. Return leg did not meet my expectation - Air Mauritius delayed for 2.5 hours and was not helpful to change my connecting flight KL-Singapore. The ground staff in Mauritius was very poor in service for check in - took over 45 mins only for me.","A330","FamilyLeisure","Economy","Mauritius to SIN via Kuala Lumpur","3.0","2.0","4.0","3.0","2.0","2.0","","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","M Glynn","United Kingdom","2014-01-06","Flew Air Malta for the first time in a long time from Cardiff to Malta very good and efficient service. That's where it all stopped! Return flight shambles at loading disabled people and late departure. They rescheduled the flight to go to Birmingham and then Cardiff followed by having to leave the aircraft going all the way out to the airport departures back through customs/security and back onboard the aircraft all this while carrying hand luggage and pushing my disabled wife's wheelchair.","","","Economy","","","3.0","4.0","3.0","1.0","","","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2013-12-16","Malta - LHR- Malta. Having had some very good trips with Air Malta recently this last trip showed a marked fall in standards. On outbound flight from Malta hand luggage was weighed (first time this has happened in business class) apparently due to ""a change in procedures"". My ten year old daughters were asked their age in the La Vallette lounge despite having business class tickets and there was little room for luggage by the time we boarded the plane. Breakfast on board was a sad affair with the nasty frankfurter sausage having made an unwelcome return. The Crew however were fine. The return flight out of LHR was less joyous. We were treated to an unintentional and lengthy display of origami by the check-in agent writing folding our lounge invitations (Why cannot the boarding passes simply be used for lounge access?) and a whole wad of questions about my wife's visa which is perfectly valid. Thank goodness for the Etihad lounge - a truly professional and quality experience but the joy ended there. The flight was full and service was very slow with dinner not being served until we were well over Nice. When it came the chicken was tough and overcooked and the dessert was unrecognizable either by looks or by taste. The stewardess was stretched whilst the purser sat behind the curtain doing absolutely nothing until late into the flight. Wine and Champagne were all served in tumblers (a pet hate) and the seats themselves are very uncomfortable for a flight where most passengers want to sleep. Priority luggage on Air Malta is also a joke when it comes off with all the other luggage. This is not unique to Air Malta but on a recent Emirates flight it really worked properly. Flying again on 23rd to London so keeping fingers crossed that things will improve.","","","Business Class","","3.0","1.0","3.0","1.0","2.0","","","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Keith Roberts","United Kingdom","2013-12-02","I'm just back from Malta having flown out and back from London Gatwick. Both flights departed promptly after smooth check in and boarding and arrived on time. Flying Airbus the seats were wider than I have experienced on recent economy flights with other airlines. The staff were friendly and the absence of attempts to sell unwanted items was appreciated. The provided means were pretty average but it was much cheaper to travel with them on my route than with Easyjet where food would have been an extra. I will certainly use them again and it is clear from a number of conversations that they have deservedly won many regular customers among the expat community.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Tom Maule","United Kingdom","2013-10-06","LGW-MLA and return. Outbound flight 40 minutes late departing but no explanation offered. A320 was showing its age seat leather worn and sagging. Legroom was reasonable. The standard of food has deteriorated considerably since my last Air Malta flight 5 months ago - cold ravioli swimming in watery sauce. Staff fairly efficient and friendly. Return A320 was in slightly better condition but my seat refused to stay upright and slowly reclined on its own. Again cooked breakfast was poor - back to the frankfurters with dry scrambled egg and potato. Again late departure with no explanation. The most alarming issue was the lack of final checks by cabin crew on landing - one passenger continued to use an ipad right up to landing!","","","Economy","","7.0","3.0","3.0","2.0","0.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Valentine Mendanha","India","2013-10-20","Flew from Bangalore to Goa - Flight delayed an hour but we were called and informed in advance. Aircraft was cramped. No entertainment considering the flight was going onwards to Dubai. The women crew were old and clumsy. No greeting while clearing trays. I really don't know why the even bother serving anything - two tiny biscuits and lukewarm tea. On the return flight was better more comfortable limited entertainment. Flight from Goa to Bangalore went via Pune and Hyderabad - small packet of peanuts and soft drink until Pune from Pune to Hyderabad two tiny biscuits and lukewarm tea and from Hyderabad to Bangalore - 2 biscuits and lukewarm coffee. This is supposed to be a full service airline! Would rather pay less and fly a low cost airline in future.","","","Economy","","3.0","4.0","3.0","1.0","1.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Parth Sharma","India","2013-10-20","AI112 from London to Delhi on AI112. The worst journey. The TV wasn't working lights were not working call button was not working and air hostesses were rude.","","","Economy","","1.0","3.0","1.0","3.0","2.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","David Graubard","United States","2013-10-09","AI 888 on 7 October - Mumbai to Delhi. A321. No boarding announcement made until an agent was already taking boarding passes. Friendly welcome on-board - about 45% full so plenty of room. Smooth take off and flight - dinner served and was good quality veggie or chicken curry. In-flight entertainment was only 5 channels and only 1 in English language. Landed and parked at a gate but disembarked via stairs on the right side of the plane - never done that before. Bus to the terminal and bag already coming out. Overall a good flight!","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Marilyn Newman","United Kingdom","2014-01-06","Flew Air France to Jo'burg premium economy. The staff put BA and Virgin to shame. Pleasant helpful and very friendly. I would use again.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Paul Clifford","United Kingdom","2014-01-04","London to Madrid with connections in CDG. I only flew this route with AF because it was cheap. All the flights were on time. The seats were comfortable staff friendly and very professional. The connections at CDG were very easy to make. I was very impressed.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Miguel Ferreira","Brazil","2014-01-03","GIG-CDG-LIS return flight in economy class. Intercontinental flights in B747 with seats that are only comfortable if the flight is not totally full. Service in economy good for a 11 hour flight with dinner served after departure and breakfast at arrival. Cabin crew speak several languages and are available at anytime. Flights from CDG to LIS in A320 with uneventful service ok for a 2h30 flight. Drinks served and a little snack (cream crackers). I chose AF for the fares and definitely recommend them for intercontinental flights.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Moen","Australia","2014-01-02","Berlin-CDG. Old A320. Looking tired and old. PE = 2 rows behind 3 rows of Business separated by curtain from Economy. Seating = 3x3. Business also 3x3 with middle seat blocked. Purser looked after BC and PE. Drinks/food service in PE identical to BC. Wouldn't bother paying the additional to travel Business on such a short flight when PE has the same service. Appeared that Economy was not offered an alcohol service. Drinks were acceptable (champagne offered ) and food was above expectations. Neatly packaged tasty and well presented. 2nd beverage service offered with tea/coffee. Nothing seemed rushed on a short flight of 1hr 25mins. Would travel short haul AF Premium Economy again. As others have said seats hard and there was no inflight entertainment however not required for such a short flight.","","","Premium Economy","","7.0","2.0","4.0","4.0","1.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Chris Cooper","Australia","2015-07-12","We were pleasantly surprised by the service and overall comfort of the trip. The cabin staff were professional and friendly and the food and beverages top class. The accommodation arranged for us by Air Mauritius at the Airport Holliday Inn was top class. Thank you and well done, looking forward to our next trip on Air Mauritius later this year.","A319 / A330-200","Couple Leisure","Business Class","Cape Town to Perth via Mauritius","9.0","4.0","5.0","5.0","4.0","4.0","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Rowan Smith","South Africa","2015-05-08","My wife and I booked business class from Cape Town via Mauritius to Paris (return). The 5.5 hour flight from Cape Town to Mauritius was essentially in economy seats with an arm rest in between the seats with a partial recline. The 12 hour flight from Mauritius to Paris in a A340 was in a reclining seat except that it is not flat so you end up sliding down the seat with your feet getting squashed against the seat in front of you. The airline assured us that this leg of our journey had flat beds which is certainly not the case. The inflight entertainment is a non entity and probably the worst we have experienced.","","","Business Class","","3.0","2.0","4.0","3.0","1.0","","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Edgar","United Kingdom","2015-05-04","LHR-MUR return as experienced business travellers there are certain things we expect. We were originally flying BA until they changed the schedule meaning a loss of a days holiday unacceptable when you only have 7 so we changed to Air Mauritius which to be frank I was dreading! Check in fast and efficient fast track through customs as you would expect. As a small airline the lounge is shared with other airlines. A real let down next to no food choice wine etc ok Emirates it wasn't. Once on the plane business seemed reasonably comfortable until you try to sleep the seat doesn't lie flat but sloping to the floor. I'm 5ft 9 and my feet were rammed into the seat in front I didn't sleep a wink all night. Having said that food reasonable wine flowed nicely we couldn't get our TV to work my husband slept most of the way I had a very long night. Return ok lounge very nice food less appealing on the flight home very weird combinations we had 2 full dinners and afternoon tea halfway through. Got the TV to work this time but film selection rubbish.","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","L Jones","United Kingdom","2013-10-02","Manchester - Malta 20 Sep KM147. Malta - Manchester 27 Sep KM 146. Although the flights were both on time the legroom was non existent. Could barely read my book there was so little room. Staff OK and food not great. Will not be travelling on Air Malta again.","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","M Ellwood","United Kingdom","2013-09-24","1 Sep LHR-MLA KM101 Business class. 10 Sep MLA-LHR KM102 Business class. Great service and smiles from all seats very good for short haul food very good row 1 A and C both directions. Business lounge great and very quiet.","","","Business Class","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Nick Planke","Australia","2013-07-15","Took two flights with Air Malta. One from Dusseldorf to Malta and Malta to Milan. First flight delayed for over an hour because they lost paperwork for two unaccompanied minors. They made those two girls stand for an hour and wait for the problem to be resolved. Second flight was delayed for over 4 hours. They didn't bother advising partners beforehand so we had to find out at our arrival at the Airport. Very poor customer service. I would not recommend the airline. Seats are filthy and old. Overall appearance of the aircraft is old and not in a good condition. I will not use this airline for my future travels.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","J Bhasin","Australia","2013-10-07","Traveled for the first time with Air India - MEL-DEL on 20th Sept 2013. I must say I was very impressed with service. Crew were excellent and so was the food. Dreamliner aircraft didn't disappointed me at all. Every need was attended to with attention.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","K Rahman","India","2013-10-06","DEL-LHR on Dreamliner. This was a good flight. Two full meals - a hot breakfast after take off and a full lunch service about 3 hours before arriving in London. The food was actually better in quality and quantity than on Lufthansa which I took last month where the lunch was little more than a snack. South Indian hot breakfast and western main lunch course were both delicious. Flat seats on Dreamliner very good and Caire amenity kits which have more goodies than European airlines. I feel that Air India are missing some details and professionalism to make them really world class. For example the movies are not the latest and the entertainment system not intuitive The chocolates after the meal are of mediocre quality the male cabin crews uniforms look dated but generally the long distance product is not bad. Modern aircraft good food polite service clean bathrooms. Only details to complain about.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2013-10-03","AI 609. BOM-BLR. Check in and Security at Terminal 1A is a breeze compared to 1B out of which all the private airlines operate. Departed on time touched down about 15 min early. Cabin crew was their usual grumpy self. The main course was greasy as usual but the rest of the food was quite palatable.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2013-10-03","AI 608 from BLR to BOM. Very sparsely populated. Took off on time. Pilot seemed to be in a hurry to get home. Certainly flying a little faster than normal lot of buffeting throughout the flight. Touched down almost 30 min before scheduled time.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Eden Vance","United States","2013-12-30","Flew to Lisbon last minute so I was not able to get a non-stop flight. There were two legs to my trip JFK-CDG then CDG-LIS. Before I arrived at the airport Air France issued us one boarding pass that worked for both our flights. Flight scheduled to leave at 7.15. However the morning of the flight we received a notification that our flight had been delayed 2 hours. Upon arrival at JFK staff were very friendly and updated us. Lounge in JFK was the nicest I have seen excellent food spacious and comfortable. JFK-CDG was aboard an A380. Boarding took place through two gates so did not take as long as I thought made comfortable by the fact that Air France was sensitive to the boarding time and distributed drinks hot towels and an amenities kit while economy was boarding. Staff spoke excellent English and announcements were made in both French and English. Flight attendants were friendly the seats fully reclined and the pillow and blanket were comfortable. Plane was clean and bathrooms spacious. Individual TV's with plenty of choice. Passengers kept well informed throughout. Upon arrival in Paris immigration took about 5 seconds. A little disappointed with the lounge at CDG. Flight to Lisbon delayed 40 minutes. Flight aboard a B737. Service on this flight was surly. Overall I would definitely take the transatlantic flight again but would try to avoid the CDG-LIS flight.","","","Business Class","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Morrell","United Kingdom","2013-12-16","Booked seat Paris to Singapore months ago 2 seats together with my wife. 7 days before flight they change the seats my wife and I on separate sides of the plane. Contact Air France who refuse to change our seats. 4 days before our flight we find we have no seats allocated and are told we may get seats together when we check in. What a terrible way to treat customers. Their customer relations service is abysmal. Will not travel again with this company and hope that this information will make other people wary of travelling with this company.","","","Economy","","2.0","3.0","1.0","4.0","4.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Mike Dench","United Kingdom","2013-12-09","Flew to St Martin from Paris. We paid extra for the 'Ocean' inflight meal (£12 each). For this we got a starter with 4 prawns and a small forkful of crunchy vegetables followed by small cubes of salmon and rice. The bread and cheese was the same as the ordinary meal. No glasses were provided for the standard quarter bottle of wine. I had to ask twice for a glass. No mineral water was provided as was with the standard meal. The dessert was a soggy tart pastry base with some lemon flavoured mush on it. Bearing in mind we had already paid for a standard meal in the ticket price and were paying extra for this tray Air France should be ashamed for ripping us off in this way. The standard meal looked better than ours and had a glass and mineral water. Do not upgrade your meal. French cuisine? No way!","","","Economy","","6.0","4.0","3.0","2.0","3.0","","","3.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","D Gardette","Australia","2015-05-01","Flew Cape Town - Mauritius - Perth Business class. The flight from CPT to MRU (A319) is more Premium Economy than business with extra legroom economy class seats (3) with the middle seat blocked. There is no individual IFE on this flight. MRU - Perth (A330) full business with slight inclining beds. Service was good and the food lovely and plentiful with matching wines. Business lounge at MRU airport very good. Would fly again.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","H Blumenthal","France","2015-03-04","A pleasant surprise on this MUR-TNR flight in a 340. Comfortable seats (for a 2 hours flight but in no way a lie flat) nice staff proper food and wine. Much better than my previous flight NAI-MUR where I paid business fare to be seated on a coach seat (and the crew told me it has not changed): this is why I would not recommend this airline.","","","Business Class","","6.0","4.0","4.0","4.0","4.0","","","4.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Chris Lyons","Australia","2015-01-30","The staff on the AM plane's do no more than the bare minimum service wise how many times does a customer have to ask for a glass of water? When you get the water its in a plastic cup and its warm! Their own pre flight customer care video states that consuming water is suggested for all flights! If only you could get it. Then there was the seating smelly old uncomfortable and zero leg room. I am 175cm tall and I was looking for space! We flew overnight leaving at 22.00 and the lights in the cabin were off for all of 3hrs in a 8hr flight! What also annoyed us was excessive the use of the PA! They love it everyone has a go the captain the assistant the FA captain and assistant and the toilet cleaner. Give it a rest no one listens to the announcements especially when we are trying to sleep!","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","T Xavier","United States","2013-05-23","FCO-MLA and return in May 2013. Flew economy was pretty good with better than average legroom and seat padding and width. Flights were on time which is always a plus and even on these short flights a snack was served. Cabin crew was efficient but very serious in demeanour. All in all a good value and would fly again.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","David Merritt","United Kingdom","2013-04-28","What a lovely airline. Speedy check in and LHR - MLA business class and back economy but in row 10 with good leg room. Friendly and efficient both ways and totally on time.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","K Barrance","United Kingdom","2013-04-25","Flew LHR to Malta and return. Out on a A319 with plenty of legroom which was great. Back on a A320 which was terrible. Legroom was non-existent. It was as if they tried to cram in as many people as possible. Very uncomfortable for the almost 3 hour journey. I could not even read the paper there was so little room. However both flights were on time and the crew pleasant. Food going out was fine but didn't eat on the way back.","","","Economy","","5.0","1.0","4.0","3.0","0.0","","","3.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","C Wood","Malta","2013-01-02","KM 467 Paris - Malta 27 December 2012. Have been travelling with Air Malta over 8 years and never had any complaints. However during my last flight I was disgusted with the attitude of the air hostess who was very rude to the passengers - so unprofessional.","","","Economy","","3.0","3.0","1.0","4.0","2.0","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Kshatriya Sandesh","Thailand","2013-09-25","AI331 9 Aug BKK-BOM A321 Seat: 29f. Cabin crew greeted us in a most ""welcoming"" way with her right arm resting on the galley and the other hand resting on her hip. Mid way INTO THE cabin 1 male steward WAS standing with both arms folded atop a seat - with a blank expression. Settling into my seat I instantly notice that there is more legroom than other airlines. Then no push back for 45 minutes no reason given no information. After 50 minute we pushed back suddenly and took off without any checks that seats were upright or seatbelts. 1 hour into the flight a drink service starts and then pause 1 hour later the meal service starts. Asked if I wanted ""veg or non veg"" I had ordered voml (oriental vegan) told to wait until they had finished. 3 hrs into the flight when all have finished eating the stewardess walks past me suddenly remembers and asks ""did you like it"" and I reply ""well I haven't got it yet so I cant comment on the taste"". He runs to the galley and is back with a ""kosher meal box"". AI330 16 Aug BOM-BKK was less eventful but nothing better. I've always been a staunch TG loyal but thought this 1 time I must try my National Airline - it is the last time.","","","Economy","","3.0","5.0","2.0","2.0","2.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Steve Splowski","United Kingdom","2013-09-22","LHR-DEL-LHR. Air India has improved which is not saying much. The staff are professional if not all that diligent. In business class they are pretty good if slow. The food is great but the red wine absolutely is not. Really awful. Champagne is good beer if fine. IFE is iffy but when it works they have a small selection of English films and lots of Bollywood. Seats are comfortable enough and lie flat. Amenity kits are a lottery. I suspect quartermasters are very rich at AI. Flights left on time. Overall not a terrible experience and as it is the cheapest way to travel J class to India fair value for money. A fair welcome to India.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Choe Isaiah","Australia","2013-09-18","Business class from Singapore to Paris via Delhi. I've had better economy seats than these business class seats from Singapore to Delhi. Exit row seats would have been better. Plus both my wife's and my video screens didn't work both ways. Half an hour after getting boarding passes plane took off late and we missed our connecting flight to Paris. They put us in hotel and that was it. No further communication or anything. Stuck in airport (smaller than domestic) for 24 hours. More employees than passengers walking around the terminal but nothing gets done. Make a request or ask a question and they smile and every answer is yes but nothing is ever done about it. Got on plane next day and delayed 90 minutes. Missed 26 hours of Paris to look at Delhi airport that has about 10-15 shops. No alcohol in the business lounge. The new Dreamliners from Delhi to Paris are the only redeeming feature. Never again.","","","Business Class","","1.0","3.0","3.0","3.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","William Walter","United States","2013-12-09","Flew Business Class from JFK-CDG-CAI-CDG-JFK. The Business Class seats were short in the reclining position so my 6' 2"" frame did not fit. I had to sleep in the seated position. Food was fair. I have flown Air France in the past without problems but I will hesitate in the future.","","","Business Class","","5.0","1.0","3.0","3.0","2.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Brian Smith","Japan","2013-12-03","NRT-CDG-FCO and return. On the outbound I flew premium economy and the return business class. I have enjoyed Air France for several reasons the past few years on these long-hauls and this flight was no different. They are on time reliable and the food is good. Their premium economy seat and benefits suits my space requirements though as many have said the seat bottoms are very hard and there is no recline. If you're awake the entire flight no problem but don't think of sleeping. I upgraded for an extra fee on the return. The seat is much more comfortable and softer but it is not a flat bed and doesn't allow for sleep. The food was even more creative and delicious up in business but the mid-flight ""buffet"" is paltry. Flight attendants are usually very polite and efficient and I've never had a problem with language. One small complaint I experienced this trip was that they tend to cater to and make over the French nationals while being slightly perfunctory with non-French passengers. This is a mixed review but really the flights are smooth food good connection easy at CDG and I am booked on two more premium economy flights from Japan to Europe this winter. One last comment the flights and seats on long haul flights in premium economy are unique. The intra-Europe flights are always a let down in terms of seats. They are the same exact seats as economy. The only benefit being that you get a nice meal/snack and are at the front of the plane.","","","Premium Economy","","8.0","2.0","4.0","5.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Leslie","United Kingdom","2015-01-14","The seats were narrow and leg room poor. A good point was the seating layout 2x4x2. The staff were polite and reasonably helpful. The inflight entertainment was poor and difficult to get to work. The worst thing was the food on the flight from Heathrow to Mauritius the food was just about acceptable. Coming back was dreadful. The dinner we left most of it and the breakfast was so dreadful that neither of us ate it. We have flown with many different Airlines none have been as bad as that.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","S Paddison","United Kingdom","2014-05-06","Flew from LHR-Mauritius-Perth return with my husband myself and 22 month old son. We weren't looking forward to the flights especially as our son didn't have a seat so was sitting on our laps but all 4 flights were fantastic. We were very lucky that on the 3 of the flights the plane was empty and both ground staff and cabin crew made sure we had a row of four seats so loads of room for a little one to stretch out. I thought the seats were comfortable enough far more leg more than on our flight with Qantas whilst in Australia. The cabin crew were very friendly polite and helpful. They weren't snotty about us walking our son up and down the aisle which we have experienced with other airlines Qantas being one of them. The bar seemed to be open for the entire flight which unfortunately we couldn't take advantage of being responsible parents and the food was nice. I would recommend Air Mauritius their customer service was excellent which helped travelling with a child a very unstressful and relaxing experience.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Alan Krawec","Canada","2014-05-04","LHR-MRU April 13: Tight seats and small IFE screens but overall an adequate level of service. Friendly flight crew. Food unspectacular but okay. MRU-CDG April 21: Same tight seats but bigger screens for IFE. Everything else the same as outbound flight.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Christopher Launchbury","United Kingdom","2014-04-06","My husband and I and two friends travelled to Mauritius. They had our pre-booked return seats not reserved. We were kept waiting an hour before booking in. The ground staff were rude and arrogant and we had ring our travel agency in England for them to confirm we had paid for the extra legroom seats all to no avail we still never had the seats! The food was disgusting aircraft really cold the cabin crew extremely unhelpful. Other passengers were unhappy with the service and sent the food back Even writing to customer services once we were home they were exactly the same not in the least bit interested. I would rather travel with one of the ""no frills"" airlines at least their staff are pleasant.","","","Economy","","","3.0","2.0","1.0","2.0","","","2.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","B Van Sante","Netherlands","2012-12-06","AMS-MLA return. Check-in in both AMS and MLA was friendly and 20 kilo allowed at no charge. A320 outbound via BRU was well maintained and cleaned on the intermediate stop. Snack bar and juice served on AMS-BRU and decent hot meal served on BRU-MLA and MLA-AMS along with drinks. Alcohol had to be paid for soft drinks etc free. Route map shown. Cabin crew - 5 of them were all rather unfriendly except Purser on way from AMS to MLA. Service on both sectors very rushed. All in all if you get a decent offer a good way to get to Malta. No audio available.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Larry McElroy","United States","2012-11-13","My son and I flew from Vienna to Malta last summer and had an enjoyable flight. We flew in from Riga Latvia on Air Baltic and connected with Air Malta. Flights were on time and our luggage checked through as published. Good food good service clean aircraft and a friendly staff. Couldn't ask for more. I wouldn't hesitate flying Air Malta again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","J Friend","United Kingdom","2012-11-12","I've flown Air Malta quite a few times and it's gone downhill badly since my last trip with them. LHR-MLA and return. We flew in an A319 with as many seats as possible shoe-horned in. For a longer flight this would have been hugely uncomfortable and I'm by no means tall. Taller people were standing for large parts of the flight. There was a meal on both flights. The meal outbound was poor the meal on the return was inedible. The staff were as pleasant as they've always been no problems there.","","","Economy","","5.0","2.0","4.0","2.0","0.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Shubkarmanjeet Singh","India","2013-09-09","DEL-DXB on 12th May. There was no personal television and shared TV's were not in a good condition. The crew members were very helpful. Recommended.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Roychowdhury","India","2013-09-02","Traveled from Kolkata to Toronto (via Delhi and New York). As the flight was sparsely populated my wife and I had 3 seats each to ourselves and it was great. Food is pretty okay and since my wife has food allergies the staff were helpful. The journey from New York to Delhi was packed but fairly comfortable as the leg space was just adequate. Alcohol served on both the trips could have been slightly more.","","","Economy","","9.0","5.0","3.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Ravin Mehta","India","2013-09-02","Took AI-191/144 AMD-EWR-AMD and was pleasantly surprised. I flew Business and found the services from ground to destination impeccable. On return leg they allowed me to board just 4 minutes before their scheduled departure as my connection from St Paul was pathetically late. Cabin crew were excellent with good and tasty food with sufficient portions. The plane was spotless and during the long 14+ hour flight toilets were routinely cleaned and toiletries properly replenished. Also the IFE worked superbly with lot of options. I would definitely recommend AI although I agree there is huge room for improvement.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","M Manoj","United Kingdom","2013-09-02","First time on Air India I had an excellent flight from London to Trivandrum and back. Good service in-flight and at on the ground in Heathrow Delhi and Trivandrum. I flew in AI-112 AI-46 AI-466 and AI-111 throughout my trip.","","","Economy","","9.0","5.0","3.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Victoria Berg","United States","2013-12-03","I was disappointed with the business class seats. Fairly uncomfortable! I don't understand the whole concept of sticking your feet into a cubby hole under the seat in front you. There is no real leg support and as the seat doesn't lay flat you are always sliding. The armrests are also hard and elbows are sore at the end of a long flight. Even the Air France lounge at JFK was disappointing. Run down and staff not very good at cleaning. The lounge at CDG was better but still not great. Overall I would probably reserve with a different airline for my next trip as the value simply wasn't there.","","","Business Class","","5.0","1.0","4.0","3.0","3.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Joerg Boese","Germany","2013-11-28","Paris-Johannesburg Economy. A380 upper deck. Comfortable seats excellent entertainment program and the best food in Economy I have had in years. Everything on time flight attendants were offering water several times through the flight. Real headphones not the 50 cent cheapos that sound like a tin can. Again very good breakfast. Absolutely no complaints almost perfect for economy long-distance.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Stephen Mitchell","United Kingdom","2013-11-27","I flew CDG to KUL (Kuala Lumpur) on B777-200. Overall a good trip with attentive cabin service very reasonable food and good wines. IFE very good with no system problems. Although I prefer the B777 over the A380 I find the seats in the latter too confining the seat does not go fully flat and its like sleeping on a gentle hill; you tend to slip down and have to regularly push yourself back up to the pillow does not make for a good nights sleep.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Goldstone","South Africa","2014-04-04","We flew from Cape Town to Mauritius on 27 March and returned to Cape Town on 3 April 2014. The crew/staff were lazy and totally disinterested in passengers. I did not see a staff member for over 30 minutes. No respect for their passengers. Will never fly Air Mauritius again.","","","Economy","","","3.0","0.0","4.0","3.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Anton Göllner","Australia","2014-03-18","We recently travelled as a family of 5 from Melbourne to Paris and London Return (Perth - Mauritius - Paris London - Mauritius - Perth on Air Mauritius). We found the airline to be no frills and got us from A to B efficiently. My complaints are the economy class seats on the older Airbus A340-300s operating from London and Paris to Mauritius were worn uncomfortable and had a terrible entertainment system I struggled to sleep the whole 12 hours. The newer Airbus A330-200s operating the Mauritius to Perth route was more comfortable and had a better newer entertainment system though the particular flight we were on was packed full and quite uncomfortable for an 8 hour flight. The cabin crew did their job but did not go out of their way to offer any additional service. The food service onboard depended on which route you fly on the Parisian route we got a decent curry dinner and a refreshing French breakfast but on the Perth flight we only received a bland meal at about midnight and a horrible hot (vegetable substance) in a bread roll for arrival when all we felt like having something refreshing I noticed a large majority of people did not eat it. In the end it was an ok airline and would recommend it if you are stopping over in Mauritius.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","John William Burns","United Kingdom","2012-10-18","As regular visitors to Malta we have always flown with a different airline but this time we decided to fly with Air Malta mainly because this year Air Malta was a lot more competitive on price than our usual airline. We flew out of Manchester to Luqa on 6th October and returned 13th October. After the excellent service we received we have decided to be regular travellers and look forward to booking in the near future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2012-09-28","LGW-MLA. At the risk of sounding like a record stuck in a groove this was the fourth Air Malta flight in two weeks which went very smoothly and efficiently. Check-in at Gatwick was instant and the revamped fast track facilities were as they should be. Plane left on time and arrived 15 minutes early. Service was friendly. Only gripe is that if you are sitting in row one there is nowhere to put ones bags as the overhead lockers directly above them are used by the crew necessitating stowing the bags slightly further down the plane which is a particular nuisance when disembarking.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2012-09-26","Malta - LGW. Another smooth and efficient flight only marred by a faulty seat which had a mind of its own as to when it should recline. A major plus was that Air Malta had replaced the frankfurter at breakfast to something more like a breakfast sausage. On time arrival with speedy immigration and baggage reclaim at Gatwick.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2012-09-20","LHR-MLA. The Etihad lounge at LHR Terminal 4 is a great way to start the journey and has both a buffet and a la carte breakfast. Service was slick and very professional. The flight itself was smooth with an excellent crew. Champagne was ice cold though the effect is somewhat lost when it is served to you in a tumbler. The Steward replied that Air Malta could not afford proper glasses due to its current restructuring though in the four years I have flown Air Malta this is one issue that has not yet been addressed. Food was tasty and plentiful very hot towels were offered and my traveling companion who was flying Air Malta for the very first time was impressed.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-mediterranee","/airline-reviews/air-mediterranee","Air Mediterranee customer review","J Lane","United Kingdom","2014-10-12","The aircraft was on time from Manchester and on the return journey from Lourdes (Bartres) the aircraft left early. The staff were a bit distant the food good overall OK.","","","Economy","","7.0","3.0","3.0","4.0","2.0","","","4.0","1"
"air-mediterranee","/airline-reviews/air-mediterranee","Air Mediterranee customer review","Kaufman Yefim","Israel","2013-09-10","TLV-TLS. Flights were on time the plane was clean inside and the seats were comfortable but there was not enough legroom. The crew were very friendly and professional. We got tasty sandwiches and drinks. Take off and landing were excellent. We will recommend.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Phadnis","India","2013-09-01","Travelled on Mumbai-Bhubaneshar Sector last week. Aircraft A319. Flight pulled back on time. Ticket Price almost on par to those offered on low cost carriers. Still received sumptuous and tasty complimentary breakfast. Only airline to not charge pre-seat selection charges. The plane was well maintained and crew efficient. Only grouse may be that IFE was not made operational on this flight.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Puli Anand","United Kingdom","2013-08-28","B787 Dreamliner (AI-114) on 8th Aug 2013. Timings were good (9.30pm) plane was superb less engine noise big shaded windows and comfortable seats with better leg room. The food was very good luggage was 46 kgs and I've never seen in my life a big queue for a plane check in. The crew were professional - seem to be new and very young. Smooth take off and landing. Delhi's T3 is much bigger than I thought. Transited to HYD on 9th Aug 2013 on Airbus 321 service was good and the food was very tasty. Only problem was the baggage handling. On my way back to Birmingham on AI113 served tasty food crew were helpful and as usual the new Dreamliner is excellent. Would travel again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Shawn Michael","Finland","2013-11-27","The flight from JFK-CDG was delayed about an hour and Air France insisted that 50 minutes would be enough time to make my connecting flight to Helsinki (in a different terminal). I insisted right back that 50 minutes is nowhere near enough time at CDG knowing I would have to clear security twice ride a bus and a train and then go through passport screening and one more security check. The A380 was nothing special at all unless you were in first class. There is no economy comfort you just pay extra to sit in the exit row. The flight attendants bring drinks and food exactly twice and no more. The plane is gigantic but somehow they really squished all those seats in there. I don't normally fly this route usually I fly with KLM through Amsterdam and I am always pleased with their service. Air France continually leaves a lot to be desired in cabin service the entertainment offerings were pitiful the seats barely reclined and the service that was there was awful. The one thing they did well was fix my connecting flight with Finnair - and Finnair recognized my Platinum status on SkyTeam.","","","Premium Economy","","4.0","1.0","1.0","2.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Aurélien","France","2013-11-25","CAN-CDG leg of a SYD-CDG journey. The business seat (NEV4 so the latest version so far on AF) is OK in terms of comfort especially for taller people (shorter people may be frustrated in sitting position as they cannot reach the footrest). The main drawbacks are a lack of room for conveniently putting one's own belongings and lack of privacy (especially compared to the CZ business configuration which we had on the A380 from SYD to CAN which is great in terms of private space). Catering OK although no choice for the starters (this should be improved). Good choice in terms of drinks and possibility to access a bar at all time during the flight. Possibility to have a quick dinner service (without main course) thanks to a very efficient flight attendant; that was very appreciated on a night flight as we were keen on sleeping as soon as possible (and even more appreciated considering that the dinner service with AF is usually way too long). The IFE is a little bit poor and the user interface is not very friendly (the way of listing the movies for instance should be improved - it always takes a lot of time to go through the whole lot). The flight was perfectly on time both at departure and arrival. Globally a good experience.","","","Business Class","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Michel Holu","France","2013-11-21","29/10 AF 188 CDG-HKG. 6/11 AF 185 HKG-CDG. Flew from Paris to HKG and return. Seat is average on a 12-13 hours flight staff food and IFE were ok.","","","Premium Economy","","6.0","2.0","3.0","3.0","4.0","","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Vancurova","United Kingdom","2014-02-28","We flew from London to Mauritius and Mauritius to Perth. We had our 16 month old daughter with us and the staff were great. Food was ok seats comfy. The land staff even gave us 4 seats for 3 of us from Mauritius for more comfort.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","3.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","R Panchal","United Kingdom","2014-02-05","MK748 MRU-BOM A330 with Air India code-share. One-way ticket to attend a family wedding in India after holiday in Mauritius. Air Mauritius is the only direct flight on this sector and it is code-shared with Air India. The ticket is cheaper if booked under the Air India code-share flight number than the MK one. Mauritius Airport and the Air Mauritius lounge is excellent. Very pleasant crew on the MRU-BOM sector. Economy class seats reasonably comfort. The exit row seats cost more and are available at check-in but crew very kindly assigned them to us as they were empty. Inflight entertainment is adequate with a range of movies and music albums. Meal was a full Indian service with 2 choices and all the usual accompaniments. Would recommend this airline on this sector. Only gripe is the 5am arrival in Mumbai but smooth arrival process as airport is often quiet at this time.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Kelmar","Australia","2014-01-23","Not a nice experience between Perth Mauritius and Paris then return. The seats were too close to the ones in front and were some of the smallest I have ever travelled in. The video was not working and nothing could be done which made the 26 hour travel time even longer. I had asked for a ""lactose intolerant"" meal on all legs of the journey and none was forthcoming which means that I did not eat for the whole journey but still paid the same fare as others who had full meals and proper entertainment. I will never fly with these people again and suggest that others also avoid this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Y Limalia","Mauritius","2014-01-14","Recently travelled to India on an Air Mauritius flight back and fro on MK748 and MK 749 respectively. However I am very disappointed by the services offered on board. I travelled together with my spouse and infant of less than 2 years old. On departure on 27th December we requested a baby cot (ticket booked on 11th November 2013 - more than a month before) and on check-in same was requested again and approval obtained. However to our disappointment we did not get one on board. The reason given was that the baby was too big for the cot and the weight was too heavy. The infant weighs: 10.3 kg and his height is 73 centimetres. The crew did not even bother to check if the infant fits the cot or not but bluntly refused. We had to hold a crying baby whole night which not only disturbed us but we had an earful from other passengers. On our return (10th Jan 2014) same scenario. Despite request no infant cot and even worse we did not have a front seat to handle a baby. Instead we were put on a seat with other seats in front which was really uncomfortable. I and my spouse had to carry the infant whole night. There was another couple who benefited from a cot and we tried it on my infant and he fits perfectly well. In fact we had more rooms than expected. When I told the cabin crew they told me that you are not in a front seat and hence cannot give you one now. (The irony is that a cot was requested and approved at Check-in in Mumbai). We did not even get an infant meal on both trips. The service we got on the flight was very disappointing and frustrating. I am frequent traveller on Air Mauritius and as from now I will rather use other carriers for my overseas trip be it personal or business related. A very disappointed customer.","","","Economy","","","1.0","2.0","3.0","3.0","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","A Macdonald","United Kingdom","2012-09-20","NCL-MLA on 31st July back 7 days later. I haven't flown Air Malta for several years and was worried standards would have dropped. In fact it hasn't changed much! Very slow check in at Newcastle and the hard sell from the check in staff to pre book our seats on return (we refused and saved £50). We had been told there were no free meals so the hot meal provided was a surprise and a bonus. Cabin crew were busy but helpful if you needed anything. It is a shame there is no in flight entertainment though. Several children were going stir crazy by the end of the flight.","","","Economy","","7.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","C Swain","United Kingdom","2012-09-18","Travelled to Malta from Exeter on 28 August and returned on 11 September. Delayed by over 3 hours on outward journey only explanation was ""operational difficulties"" and we were given a paltry £6 voucher to get a snack. Nothing else was offered not even free phone calls even though that is an entitlement. On the return journey we were gain delayed by 45 minutes because of ""late arrival if the incoming flight"". The flights were good once we actually took off but the whole experience was so tiring and stressful that we will never fly with Air Malta again.","","","Economy","","3.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2012-09-17","MLA-LGW. This is Air Malta as it should be - quick check-in new fast track security lane at Malta Airport and on time departure arriving early. Service on board was courteous and efficient. Only two minor whinges over breakfast. Could we have something more akin to fresh orange juice and please replace the rather bland frankfurter type sausage with something more akin to a decent breakfast sausage. Looking forward to new livery in November and hopefully the new branding will cover the interior of the plane too. Still missing points which have not been credited from my Catania flight which was reviewed here on 2nd August.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Vivienne Tomlinson","United Kingdom","2012-09-13","Flying from Bristol to Malta on 3rd September we were removed from the flight due to Air Malta overbooking the flight. The first day of our holiday was spent in Exeter and was tedious boring and somewhat unpleasant and could hardly compare to Malta. Air Malta offered us a paltry compensation and expenses which in no way compensated for the lost of the first day of our 7 day holiday. Apparently we learnt this is common with Air Malta so watch out!","","","Economy","","2.0","","","","","","","1.0","0"
"air-mediterranee","/airline-reviews/air-mediterranee","Air Mediterranee customer review","D Hackett","United Kingdom","2013-05-01","Glasgow to Lourdes this journey proved all the negative reviews I had read about this airline to be spot on. Plane arrived at Glasgow four hours late after which we eventually boarded. Our troubles were just about to begin. After counting the passengers on the plane at least half a dozen times the cabin crew asked passengers sitting in the front seats to move to the back Caused great inconvenience and lost time. We arrived at our destination approx seven hours late - and five hours late going home.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"air-mediterranee","/airline-reviews/air-mediterranee","Air Mediterranee customer review","D Carver","France","2011-05-24","Paris to Tel Aviv with group of around 35 (charter) no problems. Return a week later - big problems. Flight due to leave around 2100 delayed as plane had not yet left Paris. No explanation. After several false starts finally informed no flight until next day. Agency found us a hotel (very good). Next day after a few time changes finally left at 1930. Explanation of previous day's problem: mechanical and crew unavailability. Crew aboard our flight ""volunteered"". Good people lousy company. Too small and probably not profitable enough to meet obligations. Surely destined to close shop before long.","","","Economy","","1.0","","","","","","","1.0","0"
"air-mediterranee","/airline-reviews/air-mediterranee","Air Mediterranee customer review","Camilla Moe","","2009-01-20","For a return flight from Paris to Mopti Air Mediterranee proved horrible from start to end. Despite several calls to their customer service center in Paris no-one could tell us what time the flight left nor from what Paris airport. In the end the flight left one day before its originally scheduled departure in the afternoon from Orly instead of CDG the originally announced airport. The leg-room in the completely full flight was pitiful and as a woman a little above the average European standard my legs were constantly hitting the back of the person in front of me. In spite of the trials of the flight to Mopti the worst part of the flight was still the return. Calling the airline on the day before departure they could tell us departure time was moved from 0900 to 1200. No information would have been given to us had we not called. However the airline still insisted we would have to be there at 0600 for check-in. Calling a second time on the day of departure they told us it was sufficient to be there at 1030 because the flight would ""probably not leave"" before 1400 anyway. Treated like kettle just as we had been in the departure hall of CDG on the day down we were held in various queues most in the scorching sun until the crew decided to let us on board a little after 14. Many people having waited since 6 that morning were getting hungry by this stage and this is when it turned out Air Mediterranee had not provisioned for sufficient food for the journey. For a trip lasting 8 hours including an un-announced fuel stop in Algeria we were served the following: one tin containing 150 ml of salad one tin containing 150 ml of apple puree a stale muffin and a glass of water or juice. No bread no coffee no hot meal no second meal. Despite the pitiful amounts of food several passengers still had business to do in the toilets. Unfortunately there was no water in the toilets which soon became a no-go zone so dreadful only thinking about still makes me sick today. Arriving in CDG around mid- night starving with all shops closed having missed my flight out of Paris and longing for a clean toilet I swore never to use Air Mediterranee again.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","J Cayzer","Germany","2013-08-27","Hyderabad-Mumbai-Jaipur early morning flight well-kept Airbus A319s on both legs. Flight well operated and on time staff attentive and efficient. Food option quite greasy for that early in the morning couldn't stomach it. IFE seemingly not activated for both legs. Apart from that a completely normal modern domestic airline experience.","","","Economy","","7.0","4.0","4.0","2.0","1.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","U Prabhakar","India","2013-08-27","I have had a wonderful experience with Air India when I travelled on Delhi-Chicago. Although I was travelling Business it felt like travelling First Class. I appreciate the leg room which their seats provide. Food was very good with sufficient portions. Before travelling with AI I did heard a lot of noise about notorious Cabin crew of AI but my personal opinion is they are much better than Lufthansa United. For sure I would travel only AI now onwards.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Andrew Venning","Australia","2013-08-22","SIN-DEL-CDG then CDG-DEL-MAA-SIN in July 2013 in business class. A319 SIN-DEL was 5/10 at best - old plane and unprofessional staff. B787 Dreamliner DEL-CDG (and return) - very professional staff 10/10. DEL-MAA - A320 - OK - 6/10. MAA-SIN No boarding pass from MAA-SIN and no visa for India meant we spent 60 minutes of stress in no-man's- land while an AI staff went to get us boarding passes and clear our luggage through Chennai customs. Chennai business lounge in old terminal was shocking. Wanted to charge for drinks after the first freebie. Eventually got away to SIN on an A330 which was ok - 6.5/10. Would recommend the 787s but not much else even though I got a bargain price in business class. Dreamilners were beautiful the rest was so so.","","","Business Class","","7.0","5.0","4.0","4.0","3.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jen Fritz","Canada","2013-11-20","I had SkyPriority Premium Economy seating on a flight from Toronto Canada to Malaga Spain with a stop in Paris and return via the same route. The premium economy includes a few select rows with seats that have extra leg room and a deeper recline position. In-seat electric outlets for charging your electronics - they require a standard European plug. The comfort pack they handed out included socks ear plugs mask toothbrush and toothpaste and ear phone covers (headsets are built in to the seat) and TV screen either in the armrest or on seat back in front. In the bathroom there were Clarins face products and cotton pads to freshen up. Menu selection and food was very good. Alcoholic beverages are standard. After the meal we were handed a plastic container with a great selection of bon bons. Premium economy seating also meant passengers were able to board the aircraft before the regular economy passengers. Staff were pleasant and accommodating. This was such a great experience I will always choose Air France over a competitor when given the option for my flight.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","T Gibson","United Kingdom","2013-11-13","Manchester to St Maarten via Paris CDG. Apart from an hours delay in CDG on the outward leg all flights were on time. A340-300 for the long haul is adequate in Economy but seats are getting very hard with age and the IFE on both long haul aircraft was two or three generations out of date which is poor on a long flight. Food is barely adequate AF is no exception to a general low standard. Staff polite and efficient but only appeared at trolley service no intermediate drinks service offered available to collect from the galley only. KLM/AF have a monopoly on this route which explains why this 8 hour flight costs as much as a trip to Australia. I would try KLM next time and take my own cushion and packed lunch.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","3.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Arnold","Australia","2014-01-08","We flew from Perth to Mauritius then Mauritius to KL recently. It was like flying 10-15 years ago. The seats were uncomfortable (I'm 190cm's) the food and service was ok but the service tended to fall away after the main service was completed. I think it would be ok for short flights but 8 hours with my knees around my ears was a little too much to handle. In the end we arrived on time along with our bags so we cant complain too much.","","","Economy","","6.0","1.0","3.0","3.0","2.0","","","4.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","B Vancurova","United Kingdom","2014-01-07","We flew LHR - Mauritius in Business Class and back in Economy. Business class - nice lounge in Terminal 4 with plenty of food and drink. Boarding was separate to economy and very efficient. Seats comfortable with plenty of room and drinks offered before take off. There was option of 3 mains. The seat does not convert into fully flat bed but once I found comfortable position I managed to sleep for 8 hours. Economy class - seats have interesting shape but I found it comfortable. We were lucky that the people in front of us did not recline their seats so we had plenty of leg room. We did not watch the TV (as it was night flight delayed by 4 hours) so we just had food and slept for the rest of the flight. The crew were friendly and helpful. If I ever fly to Mauritius again I would not hesitate to fly Air Mauritius.","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","John Garde","South Africa","2014-01-06","Recently travelled JNB-MUR-JNB in economy class. I found the seats and legroom to be the most uncomfortable I have experienced on a long haul flight. Cabin crew pretty cheerful and food edible. In flight entertainment limited but given that it is a 4 hour flight not the end of the world. Would probably use another carrier on my next trip to Mauritius.","","","Economy","","5.0","1.0","4.0","3.0","3.0","","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Chong Soo Ban","Malaysia","2014-01-06","The best economy deals so far. Good food and crew service. Seats are a bit cramped and uncomfortable for long haul but for short haul like Mauritius to Johannesburg and Cape Town seats are comfortable and food standard is very high. Ground crew unfriendly at Mauritius airport and passengers seemed to come second. They talk amongst themselves rather than paying attention to passengers. Long waiting and queuing time is a norm. Too many unnecessary questions. Otherwise a very well run airline.","","","Economy","","7.0","1.0","5.0","5.0","3.0","","","5.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Heather Harrop","United Kingdom","2012-08-16","Returned 14th August from Malta to Birmingham UK with 5 hour delay with no explanation as to the problem no Air Malta representatives available to give any information until voucher given out for Light snack - a sandwich and a drink. Very poor customer care. Upon landing in Birmingham the usual comment of Thank you for travelling Air Malta and we look forward to seeing you soon was received with derision so you have lost even more passengers.","","","Economy","","1.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2012-08-01","Catania-Malta. Had seats in row six pre-booked for this flight which had vanished from the system by the time we got to the check-in desk. The rest of my family were seated in row 21 and myself in a middle seat in row 17. This route is the only route where this problem has occurred and may be something to do with the plane coming in from Munich with passengers on board or lack of efficiency at Catania Airport. The check-in clerk told me to speak with the crew on boarding the plane as there were spare seats in row one but these were already occupied on boarding making any further conversation fruitless. To make matters worse my pre-assigned seat (17E) was occupied by someone else who was reluctant to move despite being in the wrong seat. The saving grace was that the flight was short and punctual. Overall and on the basis of many flights taken I would still recommend Air Malta but if this was my first and only flight I would probably not.","","","Economy","","1.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","William Carnegie","United Kingdom","2012-07-15","Manchester-Malta return. Very good flights cabin interior comfortable and clean. Drinks cost a lot less than the low cost airline. Cabin crew were attentive not obtrusive. I have travelled with Air Malta for twenty two years and find them to be the confident option.","","","Economy","","10.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Philip D Schmidt","Denmark","2012-05-21","FRA-MAL on Airbus A319. Flight on time crew were very friendly and smiling. The food was very tasty and consisted of chicken with mashed potatoes and a delicious cake. All in all I was very impressed with Air Malta.","","","Economy","","10.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","C Andrade","India","2013-08-14","Of the last 4 trips I spent almost as much time delayed by Air India than I did flying by Air India. Goa-Chennai delay 4 hours flight time 1.5 hours Chennai-Singapore delay time 30 mins Flight time 4 hours Singapore-Chennai delay time 5 hours flight time 4 hours Chennai Goa delay time 0 hours Flight time 1.5 hours. In all: delay time 9.5 hours Flight time 11 hours. Then I had to put up with the service.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Griffin","Singapore","2013-08-13","BOM-SIN. Very limited service in Business Class. Meal the same in Business as Economy. Staff mainly stayed in the front of the aircraft sitting behind a curtain. Very dated plane. Worst Business Class of any airline that I have flown on.","","","Business Class","","1.0","2.0","1.0","2.0","0.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Vikram Solanki","India","2013-08-12","9 Aug 2013 Hyderabad to Mumbai AI964. Scheduled time was 10.45am but flight started at 12pm. Total delay 3 hrs without any information. No proper communication no supervisor available for any updates. No passengers got updates no proper management. Please improve the service.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Irene Kim","United States","2013-11-13","Will never fly Air France again between LAX-CDG. I was 2.5 kg above the weight limit and the fine was 70 euro or about 90 US dollars (ridiculous). Check-in at CDG took 2.5 hours (5 lines required) and barely made it to the gate. Airbus A380 extremely uncomfortable.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Popovic Zrinka","Netherlands","2013-11-12","Washington to Paris. Boarding 30 minutes late but staff on boarding told me that flight will be in Paris on time. It was very important to me because my connection flight was only 1 hour after arrival time. After boarding plane stood more than half an hour in Washington so departure was more than 1 hour late. During the flight I tried to find out arrival time and departing gate of my next flight (also AF). Air-hostess promised me find it out and to give me an answer about 30 minutes before landing. I did not get the information and on the exit from the plane same hostess made a movement as - sorry I forgot on you. My display was not working and after two requests to the crew I did not received any answer if display can or will be repaired or at least excuse if it cannot be repaired. The drink I ordered was given to another passenger. All crew members were very happy and had good time together chatting and laughing.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","R Thomas","United Kingdom","2013-11-12","Dreadful service on Bangkok-Paris-London return flights. Food awful service even worse. Stewardesses snooty no drinks during flight and questions about snacks rebutted.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","L Moon","United Kingdom","2013-11-12","Heathrow via Paris to Cancun return. Excellent check in and lounge at London Heathrow and transfer in Paris is fine. The lounge at CDG (being their home hub) was a little on the tired side and far too overcrowded. Onboard seats and catering good on the outbound leg. On the return the biggest difference is the seat as AF do not have lay flat seats. Overnight flight back was okay (minus the seat issue) with staff and catering excellent. Transfer back via Paris all ok and the short hop back to Heathrow was wonderful.","","","Business Class","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Chong Soo Ban","Malaysia","2014-01-03","Flown from KL to Cape Town and returned via Air Mauritius. Stopped over in Mauritius. Flown 26/12/13 and returned 1/1/2014. Although seats are cramped and very narrow the service from the air crew was excellent and food all the way was very good. We have a family of 10 and no complaints re inflight services. The only complaints we had were the ground crew at Mauritius airport being slow and a little unpleasant. Ground crew at Cape Town were good and polite.","","","Economy","","10.0","1.0","4.0","5.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","James Drew","South Africa","2013-12-30","MK745 Delhi to Mauritius. The flight was late by 1 hour. The staff were rude. It was a day flight but they served Johannesburg to Mauritius 10 December 2013 code share with SAA. Seats very cramped a nightmare to say the least. Flight delayed could not check-in online. Food awful served breakfast at 2 in the morning. No air conditioning. Staff uncaring.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Nuckchady Mithil","Mauritius","2013-12-02","Mk745 Delhi to Mauritius. The flight was late by 1 hour. The staff were rude. It was a day flight but they served only breakfast. There was only 15 movies to watch. It was very hot onboard.","","","Economy","","3.0","1.0","2.0","1.0","2.0","","","2.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","B Borg","Belgium","2012-04-11","DUS-MLA-DUS. Outbound leg: Online check-in not functioning long lines at check-in with only 2 check-in staff. At the gate the flight kept being delayed initially by 15 30 40 minutes and then 1 hour for a total of over 2.5 hrs. Ground staff disappeared no drinks no information. Eventually the flight was ready for boarding from an adjacent gate. The onboard experience was uneventful with charter-like service in a cramped cabin. The flight arrived at MLA 2.5 hrs late at almost 1 am. For the return leg online check-in worked well and so I went straight to the baggage-drop counter. Onboard the cabin was very cramped. The cabin crew seemed disinterested (no smiles whatsoever). For the often surly service offered by Air Malta I'd much rather fly a cheaper competitor with better legroom.","","","Economy","","2.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","M Walker","United Kingdom","2012-04-01","Manchester to Malta return. Outbound flight delayed by approximately one hour as was the inbound flight. The organisation at the departure gate in Malta was chaotic. Onboard cabin crew were unhelpful and offered no assistance to passengers. The safety briefing was all electronic and cabin crew took no part. Apart from the meal service cabin crew were hardly in the cabin. They appeared surly in manner and did not check passengers seatbelts before take off or landing.","","","Economy","","","","","","","","","4.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Gazzard","Malta","2012-03-19","FRA-MLA. Normally would use LCC. 20 minute delay in leaving held on a bus for the whole time. Cabin crew friendly with the exception of one uniforms dull and tired. Aircraft seats looked very worn considering the aircraft are relatively new. Food onboard good and free soft drinks and alcohol offered. Overall very pleasant but I can understand why people are switching to budget airlines.","","","Economy","","8.0","","","","","","","1.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Jun Fang","China","2012-02-28","Malta to AMS. Flight departed on time. FA served omelette and beverage. Staffs were friendly and helpful. The cabin was very clean.","","","Economy","","7.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","P Whelan","United Kingdom","2011-10-16","Just arrived back to Heathrow from Malta. Everything went like clockwork very attentive friendly cabin crew great in flight food free newspaper. Recommend flying with Air Malta every time beats the competition.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Bhatia Brijesh","India","2013-08-12","DEL-SIN-DEL. I flew through Air India 380/381. Delhi to Singapore and return. The air hostess' behaviour was not at all professional. They had smiling faces towards First class Passengers though. After that they ran out of blankets so they increased the temperature. The food was wet due to too much condensation and they forgot to mention that the entertainment system was down.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Annette Hodgetts","Australia","2013-08-07","In New Delhi we were booked onto a flight that was cancelled but we weren't told sat at the boarding gate for 2 hours. When we asked about our connecting flight we were told we wouldn't make it and would have to make the connection the following day. They didn't want to pull our luggage off for me I was expected to go without for 36 hours. They put us in a hotel in Bangalore not told about another stop in India before we landed in The Maldives. We had no information about anything really we were looking on the boards at the airport and most of the Air India flights we either delayed or cancelled. We flew with India's budget carriers Indigo and Spicejet and never had any problems seats were a little narrower but they were on time and staff friendly and accommodating.","","","Economy","","","4.0","1.0","0.0","3.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Kumar Ganesh","India","2013-08-06","DEL-IXE on A321 on 28/07. Ageing aircraft before time push back. Plane developed a technical snag in Mumbai but ground staff handled the situation professionally and we were shifted to another aircraft. Overall a satisfactory experience.","","","Economy","","9.0","4.0","3.0","4.0","0.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","A Steffen","Netherlands","2013-11-10","Business class AF0990 Paris Johannesburg on A380. Flight was fine and service as can be expected. However the business class seats of AF must be the worst in the airline industry. Cannot believe the manager responsible for buying these chairs is still working there. They must know by now that this seat is an affront to the travelers using them. While the whole competition and even their sister company KLM goes full flat AF decided to develop a chair which sets back time a least 10 years. I am very sorry for all the French travelers that have no other choice then use this airline. I definitely will never again.","","","Business Class","","2.0","1.0","4.0","4.0","4.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Fresle","Switzerland","2013-11-10","Kansai International Airport to Paris. The scheduling of food and service was terrible. We took off at 12.30 and were served lunch around 14.00 (2 p.m.). Then after this service the window blinds were pulled down and the lights were dimmed (in the middle of the afternoon!). There was no further service until l5 minutes before midnight - a duration of some 9 hours! when a dinner was served. The pursers vanished (to sleep?). Someone came round with an ice- cream on a stick at some stage. Why Air France wished to turn day into night on what was a day flight that arrived in Paris at the end of the afternoon is beyond me. Why they should consider that a break in service of 9 hours is acceptable is beyond belief. What they have done of course is to use the same service timetable as that for the flight out - which made sense in that context as it was a night flight arriving early in the morning of the following day. Under those circumstances it was logical to give passengers the chance to sleep undisturbed but not for daytime flight. It just requires some basic common sense to understand that a day flight is different from an over night flight.","","","Premium Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Sophie Kerrison","United Kingdom","2013-11-14","London Heathrow to Mauritius return 20th September out return 19th October. Poor flight the food was horrible and the staff rude. I had my two year old son with us and they didn't order his food on the was out. The staff tried to start an argument because our son was asleep on one of the seats without his seat belt. I will not be flying with Air Mauritius again.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Elizabeth Campbell","United Kingdom","2013-10-20","We have just returned form a holiday in Mauritius we have been there several times but not for nine years. We have flown with other airlines as well as Air Mauritius. I cannot believe the change in what used to be such a fantastic airline. The flight was good though the staff attentive although it looked false on occasions. The biggest change was the standard of food disgusting cold and boring to say the least. Choice of fish or chicken for lunch the fish included a chicken starter chicken sandwich in the afternoon and guess what? Chicken or fish for dinner! The starter being cold crab stick and peas also peas served with the main course. We chose Air Mauritius because we had enjoyed it so much years ago and is was the only airline which offered a direct flight when we wanted to go. Will certainly shop around next year when we plan to return.","","","Economy","","5.0","2.0","3.0","1.0","3.0","","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Bancilhon","Australia","2013-10-09","Flew Kuala Lumpur-Mauritius-Kuala Lumpur in economy. After reading the negative review about MK I was quite apprehensive however I was pleasant surprised that it turned out to be one of the best flight that I undertook. The plane was nice and clean and I loved the decor. The crew were very attentive pleasant and professional. The food was delicious and adequate. The seats were not very comfortable but never is in economy of any airlines. I look forward to flying Air Mauritius again.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","A Mitchell","United Kingdom","2011-10-09","Gatwick to Malta return Club Class. Both flights on time and inflight food and drinks service very good. Few business class passengers on both flights though. Servisair lounge at Gatwick was disappointing however La Valette Club ay Malta airport was modern with excellent selection of drinks.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","R Scivier","United Kingdom","2011-09-07","We were disappointed at the decline in standards. Since our last flight the standard and quantity of food has reduced. On both outward and inbound flights the main meal was chicken on the return chicken in curry sauce with dried up rice. Previously free wine and beer was available this is now a thing of the past and we were only offered soft drinks. On the outward journey the cabin crew seemed disinterested the crew on the return were more customer friendly but were speaking to each other over the voice of the captain giving messages. Cabin crew uniforms are dull and appear old fashioned. Regretfully the whole experience was disappointing and not what we expected of a schedule airline.","","","Economy","","4.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Chris Schembri","Australia","2011-07-24","Rome to Malta. I've flown Air Malta many times in the past but haven't for quite a while and was surprised to discover it still provided meals and drinks for such a short flight unlike most carriers. The flight attendants were friendly and attentive. The flight departed and arrived on time. There was a hitch at the airport with the departure gate changing and passengers not told - I think this may have been the fault of the airport not the airline. I have flown other airlines in and out of Malta before and have had problems but have always found Air Malta to be the most reliable.","","","Economy","","10.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","S E Potts","Netherlands","2011-07-18","LHR-MLA return in A320s. Air Malta still seems to provide a very ""old-school"" air service in that you still get a hot meal on short haul flights (over 3 hrs) for a reasonably competitive price. It was all very civilised. The cabin crew was pleasant professional and frequently smiled. The service comprised a meal then drinks round about 40 mins into the flight (alcoholic beverages and certain soft drinks are charged for) followed by a tea/coffee round. If you wanted any more drinks later you could ask the flight attendants who were visible throughout the flights. The niggles for this trip were not being able to check in online for flights from Heathrow whereas you could do so for most other origins and their 20 kg checked baggage allowance when most comparable airlines allow 23 kg. Nevertheless I would definitely use them again.","","","Economy","","9.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Chandwani","United Kingdom","2013-07-29","My wife and kids traveled from London to Mumbai on AI130. After Landing in Mumbai my wife told me was that it was the worst journey ever. The TV wasn't working lights were not working call button was not working and air hostesses were rude.","","","Economy","","","2.0","2.0","3.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Krishna Reddy","India","2013-07-28","MXP-FRA-DEL-HYD. Flight was very good and connection was very smooth in Frankfurt crew were reasonable food was average and seat spacing was very good. Aircraft was Dreamliner transit at Delhi was very good domestic sector of the flight was especially good crew very friendly and food very good. They should improve their overseas crew and food otherwise a perfect journey.","","","Economy","","8.0","5.0","3.0","3.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Manjinder Singh","United Kingdom","2013-07-21","LHR-ATQ with stop over in Delhi both ways. 9.30pm departure from London but ended up taking off at 11.40pm due to late arrival of aircraft. Full flight. Boarding was quick. Good point is that the leg room is the best I have experienced compared to other airlines I have flown in economy. Wasn't asked what meal I'd like just given veg option. But it was nice. In fact food was great on all flights. A drink and peanuts on the domestic sector. Cabin crew were ok just done what they had to but call bells are NOT answered. I tried on 5 occasions. Inflight entertainment was average. Great if you like Bollywood movies. But some passengers screens weren't working. The transit in Delhi is a mess lack of organisation and going through security is chaotic not to mention the rudeness of the airport staff (not Air India's fault). I wouldn't hesitate to fly Air India again if the price was cheapest again. Jet Airways service is a lot better.","","","Economy","","7.0","5.0","3.0","3.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Shivam Chhibber","Canada","2013-07-21","I have travelled from Toronto to Delhi. However this flight has the most uncomfortable seats the most disgusting food and rude staff. Will not recommend this flight. Moreover some seat entertainment does not even work.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","H Mirza","United States","2013-11-10","Paris to Boston in business class. The plane and seats were great except one toilet was not working and closed. The main issue was lack of clear English announcements. Even though the flight was coming to Boston but there was nothing in clear English. This made the situation for us painful. We were served with some appetizers mainly duck. I did not like it and the hostess made a comment in broken English as if I was not hungry. When the main meal was served she did not include me as if I did not need anything to eat in a long flight. My wife sitting next to me was served that main meal while I was talking to her. Before landing they served something that I can only describe as least desirable. It had a tiniest of half a sandwich without any meat or egg. A big cup of heavy marinated fruits. In short after a long flight in AF Business we had to stop at a McDonald before driving home.","","","Business Class","","6.0","4.0","2.0","2.0","2.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Holu","France","2013-11-10","CDG-JNB-CDG on A380. One of the best parts was the first lounge in CDG. Welcome is perfect the lounge is not so big but modern and beautiful. The dinner in the lounge was excellent with fine wines. Transfer by limo for Boarding was perfect. Nice welcome by the crew - all the other seats in first were empty! I did not try the onboard dinner. IFE is good but need to be improved compared to other airlines the screen is small. Full flat bed was very comfortable before landing at JNB breakfast was ok. On the return flight to Paris I stayed at the business lounge before boarding there is no first class lounge in JNB. Nice welcome by crew again all the other seats in first were empty. Served a very good champagne before take off. I was disappointed by the catering in first class from JNB wines were very good but food is far from standards in first class. I think that the IFE and the food must be improved on flights especially the return flight to Paris. Another problem is the lack of privacy in fist class fortunately I was alone on these flights.","","","First Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Brown","United States","2013-11-07","Flew CDG-JFK on A380. Heard many negative about AF from airport experience to poor flight crews and service well I think that is a thing of the past now. My experience from check-in immigration and security the lounges the flight itself was great. Everyone very friendly and helpful. The business class seats were comfortable the food was wonderful cabin crews did everything they could to make you feel welcomed and taken care of. As far as navigating the dreaded CDG I found the signage easy to follow as we made our way from the Ibis via train shuttle to terminal 2F and on to 2E for check-in.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","C Wajsber","Israel","2013-11-06","Flew on 29th 0ctober once again from CDG to JNB. Beside that by now we all know what a great design this A380 is and how much more peaceful it is inside this airplane when flying. The reason for my comment this time is the very noticeable improvement by AF crew and AF catering to put in an effort to take better care of passengers. AF crew are usually always very polite they seem to enjoy their jobs again. Catering has improved again and food quality is very close to what I remembered it was so many years ago and one of the reasons I became a regular customer of AF. Also noticeable is the new design of cutlery even if made from plastic using them makes it much easier to enjoy the food. Well done AF now just improve the snacks served between meals on this route and it will be perfect.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","L Ledbury","United Kingdom","2013-08-26","MRU to LHR 12 hours without any inflight entertainment and 3 children to occupy. The only difference to a child's meal was the addition of a kitkat! Dirty seats rude staff and no overhead locker space. Everyone except us ignored the 7kg hand baggage restriction and took full size suitcases onboard this was even ignored by the staff.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","H Blumenthal","France","2013-08-21","You buy from Mauritius a business ticket at truly business class price and you get an old coach seat on a 4 hours flight in my case Nairobi to Mauritius. Okay they will leave the middle seat empty but you will be extremely cramped in your seat with no possibility to recline it and no space for your legs. To say the least this is a rip-off unexpected from the flag carrier of a country known for the quality of its hospitality. To be fair the meal served was pretty decent and the wines palatable. As for the in-flight entertainment it was at the level of an African regional carrier.","","","Business Class","","2.0","1.0","4.0","4.0","1.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Tricia Snowball","South Africa","2013-08-18","Business Class from Cape Town to Mauritius to London then back to Mauritius and on to Cape Town a week later. The short haul trips CT to Mauritius were a complete waste of money. As far as I can see there is no real benefit to paying for business class. The seats are a three-row of which they only use two so a bit of extra space but not much extra comfort and the food etc was identical (according to a friend who was in economy). The long haul was better but even then the seats are the most uncomfortable business class seats I have ever experienced. The strange pitch means you are always sliding down and there is some kind of hard ridge right in the middle. Horrible. The airport experience was good the flight attendants were nice and the food on the long haul was good but - even for the cheapest Bizclass seat out there - never again except on the short run from SA to Mauritius.","","","Business Class","","5.0","1.0","4.0","3.0","0.0","","","2.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","M Cousins","United Kingdom","2012-10-04","Had booked for the wife and I to go to Luxor for the day booked in advance through Thomson holidays. I thought it would be Egyptair but getting onboard found out it was an Air Memphis MD-83. On entering the plane you could see how old it was old seats equipment etc. It stank of aviation fuel at the back which is where we were sitting. It was only a 30 minute flight to Luxor but I was so glad that is all it was. It was ok and they gave out little cartons of juice to take up the time.","","","Economy","","2.0","","","","","","","4.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","M Hannan","United Kingdom","2012-04-30","We booked a day trip to Luxor from Sharm and flew Air Memphis. Aircraft was an old MD83 which was tired looking inside and out but clean. Friendly cabin crew juice and a snack were served. Don't let appearances put you off.","","","Economy","","7.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","R Phillips","United Kingdom","2011-07-04","Malta-Gatwick Club Class. On arrival at the airport prior to the return to the UK we saw an offer regarding Club Class upgrades for €99 each on selected flights. We were delighted to discover this would be available on our particular flight KM0118 as it was in fact our wedding anniversary that day. We paid at the information desk and obtained the necessary receipts which we exchanged for Club Class boarding passes. Once on board the service did not appear as attentive as previously experienced and it became apparent when the food was served. When we queried why we had been given an Economy meal on a the mini tray whilst those around us had an overflowing tray of starters mains desserts plus cheese and biscuits etc. The Steward immediately produced the passenger manifest which described us as ‘involuntary upgrades’. As far as he was concerned we had obtained the upgrade for free and that there were only enough Club Class meals for the ‘paying customers’ so tough luck. The conversation with the Steward was very embarrassing and distressing for us in front of the other 4 passengers in the Club Class cabin who were acutely aware of what was going on.","","","Business Class","","2.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Harris","United Kingdom","2011-06-27","Since my sister moved to live in Malta over 14 yrs ago my family and I have enjoyed twice yearly trips to Malta from Birmingham Airport. Having always flown with Air Malta all this time and enjoyed the experience apart from the odd delay on departure I was shocked to find out that Air Malta no longer fly from or to Birmingham Airport. Why is this? Now we have to make alternative arrangements to travel elsewhere (other destinations other than Malta) as we were spoilt by Air Malta and their professionalism care and attention to their passengers young and old.","","","Economy","","10.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","David Williams","United Kingdom","2011-04-27","Heathrow-Malta on time staff friendly and relaxed. Hot meal (nothing spectacular but we didn't expect much at this price) hot and cold drinks. Online check in available flying back from Malta but not flying from Heathrow. Can cost a little more than airlines such as Ryanair - but worth it.","","","Economy","","9.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","S Butler","United Kingdom","2011-03-22","Heathrow-Malta return on A320. Friendly and welcoming crew. Awful legroom and space but a complimentary hot meal served with cold drinks and later tea and coffee. Inflight entertainment for the 3hr flight consisted of a wildlife documentary. Overall experience was good but let down by handling agents at Heathrow who took 1 hour and 30 minutes after we had landed to deliver the bags.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Prayash Giria","India","2013-07-18","Regular user last flights were DEL-BOM-CJB and MAA-IXZ. A320s were showing signs of ageing and the ground crew botched up seat allotment. DEL-BOM-CJB was delayed by an hour at BOM due to congestion (more of the airport's fault than the airline's). Both flights however were smooth and comfortable with decent service and great food. IFE was adequate for a two hour flight though it could do with a better selection. They also have an above- average inflight magazine that's worth a flick through. Experienced pilots made flying through bad monsoon weather fairly unnoticeable while the air hostesses though ageing were very courteous and polite. Compared to private airlines the ones on Air India speak fluent English! Would always stick to AI.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Mambattu Arunachalam","United Arab Emirates","2013-07-03","I am a regular traveler between DXB-MAA-DXB (AI 905/ AI 906). Flight was good. Average age of aircraft Airbus A321 is around 3-4 years. Seats are comfortable food is good. There is improvement on punctuality. Turnaround time at DXB is far better and quick. Inflight service is good and crew are efficient.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Kalyan Amar","United States","2013-06-30","Flew DEL-MAA Air India's brand new 787 Dreamliner on June 22. Departed on time arrived good 20 min early. Excellent AVOD for a domestic flight. Good food active young crew clean plan smooth flight. Enjoyed the new large electronic window shades sky interiors. Seats were comfortable with foot rest and USB port for charging. Will fly them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","G Kam","Singapore","2013-06-28","AI381 on 26 June 2013 depart Singapore Changi Airport at 09.15. Delayed 20 hours. Pros: One free meal ticket when flight was delayed. Cons: No Online check-in. 9.15am Flight delayed 45 mins then cancelled. The same flight was rescheduled for 1.30am the following morning. Got to the check in counter only to be told that the flight was delayed until 3.45am. When getting ready to board was told by another passenger that the flight was delayed further until 6am. No customer service. No relaying of updates/information to passengers.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Tajvidi","United States","2013-11-06","On Sunday 11/03/2013 they canceled a whole flight from Bologna to Paris France without telling the passengers. My wife on her route back to US from Italy was supposed to be on that flight and they gave her an alternate flight with KLM 12 hours longer and later. The timing was so bad that thanks to the delay of KLM she missed her last part of the flight from Atlanta to Salt Lake City. After 40 hours on the way 24 hours of delay and missing several academic and business meting she arrived on Monday. I never trust Air France ever again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Pascal-Pierre Saunier","France","2013-11-04","I flew the A380 from CDG to Washington DC on Monday 21 October and it was a great experience. I had booked a business award flight in seat 66A upper deck and I have no complaints about the quality of the seat the tidiness of the cabin or the high quality of the food served. The crew were nice and professional and I have nothing to complain about. It was a great experience from checking to landing. The food was very good and even though I could not get my first choice the second choice was very tasty (duck with chestnuts and mash).","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","A Curran","Australia","2013-11-01","Travelled from Melbourne to Paris 11th Sep code share Cathay Pacific. While the seats on Air France were not as comfortable as Cathay the service was considerably better. The women who looked after us were fabulous. Friendly polite and happy! This fare was much cheaper than other business class flights but the flight did not reflect this. We were very surprised with our flight considering the reviews were not great. We will certainly consider Air France again.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","N Seegoolam","United Kingdom","2013-08-13","Where has all the friendly Mauritian welcome and smile gone? Having flown regularly on MK since 1978 I will think twice before booking another MK flight. Last year the service was on the downhill and I thought that this was a one off but to my amazement I was faced with a worse experience this year. It appeared that the crew were doing you a favour! The meal choice was chicken or lamb and the crew had no idea how they were prepared or what they were served with! We only got a drink half way through the main meal. As for the state of the aircraft a complete refurbishment will do a bit of justice to the experience compensating for the service delivery that we received. Return journey was on a code share with Air France it was like chalk and cheese.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","David Millar","United Kingdom","2013-07-24","Heathrow to Mauritius return. Not sure what all the negative comments are about - personally I had a lovely flight with Air Mauritius. Crew were friendly food was fine and seat was fine too. As for entertainment - I'm not too bothered but there seemed to be an ok selection of movies and music etc.! Overall if you're flying economy a plane is a plane and a seat is a seat so take AM and have a nice trip to Mauritius.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Rahul Mulchandani","India","2013-07-01","India to Mauritius. Frustrated when I saw the touch screen was not working properly. I pressed the call button to call an FA who came to my seat after 15 mins. Water requested was provided after half an hour. I was unable to see flight attendants as they were sitting chatting with each other. Never again.","","","Economy","","1.0","4.0","1.0","3.0","4.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Nicky Schmidt","South Africa","2013-05-16","Atrocious service on Air Mauritius and no follow up on complaint. Having pre-booked 2 aisle seats we found ourselves seated behind an incessantly screaming infant. Since the flight wasn't full we asked to be moved. The young father of the child overheard our request took offence and became aggressive. We called the purser but before we could say anything the father accused us of threatening his wife and children. The purser believed him. We are a well travelled couple in our 50s and have never experienced anything like this. We were moved - but we were shunted to rear of the plane and put in a middle and window seat - despite there being several rows of empty seats (which we were told were broken). I'd further add that flying on an AM plane is like traveling in a compressed sardine can - there is utterly no leg room.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","3.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","A Thompson","United Kingdom","2012-03-15","My mother and I flew from Sharm to Cairo return. I thought we would be boarding an Egyptair flight - unfortunately not. We boarded through the back of the plane as we walked to our seats another passenger sat down only to find a piece of metal had come apart from the seat. Most of the seats were held together with duct tape. Never again.","","","Economy","","","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","V Franc","Croatia","2011-08-20","Belgrade to Hurghada on a charter flight. Old plane non-existent leg space cold food and dated biscuits. Only good thing I can say about them is that the cabin crew were nice.","","","Economy","","1.0","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","M Ryan","Ireland","2011-06-19","Totally agree with all of the comments below. We travelled from Sharm to Cairo and back again on a day trip booked through Thomas Cook. Cannot believe a company with such a good reputation would use this airline. We are not nervous travellers normally but I was convinced we would not make it back in one piece. My husband described it as ""a rollercoster on wings"". Really bad smell of fuel almost no safety demonstration broken seats the staff were arm-wresting each other on take-off (not very professional!) the plane was so old. The scariest experience of our lives.","","","Economy","","","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","F Delferriere","Belgium","2011-04-27","We've made a return flight Paris - Marsa Alam on an A320. I have to say that crew were all very kind playing with children smiling. It's quite rare to see warm food in a charter flight even though the food was forgettable. Seats seem to be refurbished. Mine during the first flight was broken and I was always on recline position even during take-off. Return flight an A320 with no sign on the tail the space for legs was a shame.","","","Economy","","5.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","J Scott Miller","United States","2011-01-30","We told them the connection between Terminal 5 and T3 on Sunday in Rome was too short. Our family of 6 was denied boarding because we were there 30 minutes before departure instead of 45 minutes and the seats were given to others. They promised if we missed that connection we could rebook on the next flight 11 hours later at their airport desk. Air Malta does not have a desk in Rome they rely on Lufthansa. But Lufthansa said they are authorized to sell but not rebook tickets and they were too busy rebooking their own passengers to help us. Air Malta did not answer their phones because the offices are closed on Sunday. Hotel concierge finally got an inside line and we were told that our entire itinerary was canceled because we missed the Rome connection. We had to buy replacement tickets. Air Malta refuses to reimburse the EasyJet tickets or the money we paid them for their flight we were not allowed to board. We found out later that Air Malta has a well earned terrible reputation.","","","Economy","","","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Sean Kyte","United Kingdom","2010-10-03","Heathrow to Malta and back to Gatwick economy class. Flight just under an hour late leaving Heathrow due to the French air traffic strike but on time leaving Malta on return. Free Maltese newspapers given out on boarding and hot meal served which was basic but edible. Free soft drinks and alcoholic ones charged at £2.50. Inflight programmes shown on overhead screens but no headphones give out. Overall quite basic and could be improved considerably with little extras but still better then many other full service carriers.","","","Economy","","7.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Scuttle","United Kingdom","2010-09-18","Manchester to Malta return and encountered no problems. A320 on both flights with pleasant professional cabin crew. Both flights on time. Meals were basic but adequate for such a short flight.","","","Economy","","8.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","C Chouleur","France","2010-08-22","Paris (CDG) Malta return. The inbound flight was delayed for 90 minsh without any explanation and boarding was a mess. Both flights on clean aircraft with enough legroom for the duration of the flight. Inflight tv but no headphones . Food edible except for the bread and ok flight attendants. Altogether an okay airline but nothing to write home about.","","","Economy","","6.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","P Johnson","United Kingdom","2010-08-14","Third time I have travelled London to Malta with my family. Flight was excellent food fine and staff very helpful.","","","Economy","","10.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Anurag Sharma","India","2013-06-25","Delhi-Chennai via Mumbai. I was not expecting much customer service flight service (timings) but it was the opposite. Very nice in-flight service by cabin crew quick response to passengers and the quality of food was excellent too. Arrived early to our destination.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Kumar Ganesh","India","2013-06-23","DEL-IXE on Airbus 321. Pushed back ahead of time early arrival as well. Breakfast adequate. Good all round and would recommended.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Syed Mustafa Ali","Saudi Arabia","2013-06-21","11 June 2013 from RUH-BOM-DEL (business class). Flight from Riyadh - check-in counter chaotic no separate counter for business class airport lounge was decent. Boarding was chaotic nothing special for business class. I actually felt I was treated as a premium economy passenger. Welcome drinks were served on the ground extremely small glasses terrible presentation. I did not feel I was flying business class the presentation was casual. However at the domestic terminal I had to wait 3 hrs for my DEL flight the lounge smelt television not working no air conditioning and no magazines or newspapers. Flight from BOM-DEL business class was great food was excellent great seat and service level was very high. Return DEL-BOM was economy class food and entertainment was great. Lounge in BOM international airport had good snacks but limited variety. Washrooms dirty. BOM-RUH business class only a regular meal served just before landing in Riyadh. I would not recommend this airline.","","","Business Class","","","3.0","1.0","1.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Umana Cheryl","United States","2013-10-30","We recently flew from San Antonio TX to Paris France with final stop in Barcelona. The dates were October 9th and October 21st. I was extremely pleased with the service crew and food that was offered. The service far exceeded any other flights I have taken in the last five years! The crew actually looked like they enjoyed their jobs and were very accommodating.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Studzinski","Poland","2013-10-29","AF275 Tokyo-Paris CDG. Rather small and non inviting lounge at Narita very limited choice of food and drinks (comparing to Delta's Crown Room next door). Flight delayed for 4 hrs due to tech problem but all passengers were kept informed some snacks and drinks were served on board while waiting. After take off decent lunch was served food very nice but surprisingly wines choices were limited and not very good. Seat ok IFE as well snacks soups ice cream were served between the meals dinner before arrival was very tasty decent portions and choice. Excellent cabin crew definitely big plus. I missed my connecting flight had to stay overnight in Paris hotel and two meals were booked by AF next morning travelled home. Good service despite delay. Recommended.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","R Hancock","United Kingdom","2013-10-28","Travelled Paris to Johannesburg on the evening A380 flight on 27 September. The economy cabin at the rear is surprisingly cosy for such a large plane and noticeably quieter than any other wide-bodied plane. The dinner and breakfast were both excellent; choice of entertainment very good; and service both professional and friendly. Would be happy to recommend Air France.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Woods","United Kingdom","2013-05-08","We fly fairly regularly to Mauritius. Having used BA not bad although timings now not great and also Emirates great planes disastrous customer service when a problem occurs. So despite my slight reservations we flew with Air Mauritius. Very pleased we did. The staff were friendly helpful and couldn't have been nicer both on the way out and on the return. Food ok usual airline food. Seats although not fully flat bed very comfortable and every bit as comfortable as BA. Flight timings in and out of London superb. A non stop flight out of Heathrow. We will use them again.","","","Business Class","","9.0","4.0","5.0","3.0","3.0","","","3.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Robert Stutsel","Australia","2013-05-05","Air Mauritius the cheapest way of getting to Mauritius. PER to SSR must have been the first A330 built seats coming apart - big black box under seat which after reading Skytrax is the ""entertainment"" box - it did not have much in it - only one movie that was worth watching. The staff appeared so uninterested - I would suggest Air Mauritius employ some staff from a country where people want to work. On return I noted that Air Mauritius did have some staff apparently not Mauritian perhaps in an attempt to lift the service standard. Two cups of tea only in a long flight one with UHT milk and one with that chemical called ""Creamer"" so I had coffee instead of tea to hide the revolting taste. Return flight about 90% full. I really noticed the difference when I got back onto Qantas at Perth for the Sydney run. Qantas offer some entertainment - a better range of movies the sound was good had a selection of Australian music - Seekers John Williamson etc. Comparing Air Mauritius to Qantas - like chalk and cheese. Have relatives that will be making two trips back to Australia this year - first will be by Air Mauritius as they are paying the second most likely by Emirates as the company is paying. I can put up with a old plane but there is no excuse for Air Mauritius poor entertainment or slack in flight service.","","","Economy","","7.0","3.0","2.0","3.0","1.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","D Simmonds","Australia","2013-04-16","Perth to Johannesburg (4 legs PER-MRU MRU-JNB return). PER-MRU was excellent 7 hours on an Airbus A340 with the proper large BC seats service and food quality. As it's an overnight stay in Port Louis the airline arranges transfers and accommodation. Both were prompt and very comfortable. MRU-JNB was awful. 4 hours on an old Airbus A319. Business Class was just economy seats 3 wide with the middle seat covered by laydown tray. There was no in-flight entertainment the food was just OK and the service (by 2 attendants) was ordinary to say the least. The reverse legs were on the same type of aircraft an Airbus A330. We were 1.5 hours late leaving Port Louis with no explanations to why. The seats were older style of B/Class. The service was good and the food plentiful but you can easily tell that it's airline food.","","","Business Class","","6.0","2.0","4.0","3.0","4.0","","","3.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Price","France","2013-04-01","MRU-CDG 29/3/13. After Air France on the outward leg I thought Air Mauritius could only be better. How wrong I was. They seem to have crammed several extra rows of seats in and at 1.8 metres my knees were jammed against the seat in front. 11.5 hours of purgatory. FA's as helpful as can be food average. Never again.","","","Economy","","","1.0","4.0","3.0","3.0","","","2.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","A Miralles","Switzerland","2010-10-26","We flew Air Memphis from Milan to Hurghada with our 4 month old son. The baby pushchair was broken while handled by airline staff and we are still waiting for an answer from Air Memphis who play dead. Apart from this behaviour food terrible staff unpleasant and unhelpful. No baby cot like any decent airline - even though we had been promised one - on a night flight meant that baby slept on our laps and we stayed awake.","","","Economy","","","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","Jan Ashdown","United Kingdom","2010-09-12","Luxor via Sharm to Manchester on A320 after Monarch refused to let me and my 8 year old daughter board with Kiss Flights tickets. There were 13 of us stranded at Luxor and about 70 more in Sharm so we only half filled the plane. The crew was friendly professional and sympathetic to the fact we had been delayed for a further 4 hours. Whilst the plane was obviously quite new the seats were refurb in my opinion but we had plenty of leg room a very pleasant but simple dinner - no alcohol on board - but drinks free with our meal unlike Monarch who only give coffee free. As soon as we had eaten and duty free had been up and down the lights were dimmed as it was very late. Air Memphis may be budget domestic flights but their international flight for me and my companions on board I thinks was excellent.","","","Economy","","9.0","","","","","","","4.0","1"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","P Fordham","United Kingdom","2010-08-26","My son and I flew Air Memphis from Hurghada to Cairo (and the return flight) in August 2010. Like most people I had expected an Egyptair plane and was surprised to see Air Memphis as I had never heard of them. I too noticed a pool of some liquid under the plane as we went up the steps to board but gave it little more thought. The flight up to Cairo was on a relatively new Airbus but it had the same problems of broken seats overhead lockers etc. The person sitting next to me was on her own and obviously a nervous flier at the best of times and she had kittens when the locker above her flew open mid flight! Other than that the flight was uneventful we were offered but politely refused the date biscuits and carton of drink as they looked like they had been offered round many times previously. The flight back was on an ageing MD83 I have never liked flying on planes where the engines are mounted at the back either side of the tail.","","","Economy","","2.0","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","John Lynn","United Kingdom","2010-07-04","I flew Air Memphis Luxor to Abu Simbel on a very ancient Romanian built BAC 111. Frightening on way out even worse when we landed back at Luxor - we were still deplaning onto a ferry bus when the pilot and engineer used a car jack to replace one of the front wheels that had a very bald tyre in front of all passengers. Never again.","","","Economy","","1.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Flanagan","Malta","2010-08-06","I recently flew from Copenhagen to Malta Via Amsterdam. Upon check in at Denmark I was told I had to check my bag all the way through to Malta as I had not much time when arriving in Amsterdam to transfer. When arriving at the gate in Amsterdam airport for my connection I was told I could not board as my bag had not been transferred from the flight I just came off! They said it was policy not to allow passengers to fly without their baggage! I was then left stranded in the airport without anybody from Air Malta to advise or assist me. I had to find a hotel in Amsterdam and then come back to the airport the following day. Next day SAS who had helped me the night before managed to book me on flights that night and told me the real reason I had been stopped boarding was due to overbooking of the flight! I am currently back in Malta trying to get refunded for all my expenses from Air Malta who will barely respond to my emails. Draw your own conclusions for this but be prepared for the worst.","","","Economy","","","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2010-07-06","Catania - Malta. Queuing at Catania a complete mess and took approx 45 minutes. Once on board allocated seats in row two were filled by two pasengers travelling through from Frankfurt. Had to wait with whole family including two tired seven year old daughters until all passengers boarded and then load supervisor arrived to sort things out for us. Purser was very apologetic but unable to do anything until load supervisor could sort things out. Flight otherwise uneventful until the hardest of landings I have experienced in 40 odd years of flying. No apology or comment from flightdeck or cabin crew on this which was a little disconcerting.","","","Economy","","4.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","E Borg","Malta","2010-06-29","Flew Air Malta to Rome. Outward flight was cancelled by Air Malta with the reason that there was an airport strike in Rome Fiumicino. Interestingly enough there was another flight to Rome Fiumicino with another airline departing an hour later that left as scheduled without any delays etc. Air Malta offered re-routing on another of their flights departing 8 hours later but did not give us any vouchers for meals or snacks or rerouting on an earlier flight with another airline as stipulated by EU law. According to them it was not their fault that the flight was cancelled and therefore we were not entitled to anything. Check-in staff helpful both in Malta and Rome Staff at ticketing desk and cabin crew could not care less about our situation or about the passengers in general. The flights were rather uneventful. Meals can be hardly called dinner or lunch as they consisted of half a sandwich and a small water container (100ml). On the way back we had stopover in Reggio Calabria airport which took about an hour during which about 20 passengers got off and on the aircraft. Would not recommend Air Malta for this route as it is currently being served by much more competitive airlines offering direct routes.","","","Economy","","3.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Kenneth Harte","United Kingdom","2010-06-28","I also contacted Air Malta regarding the Volcanic Ash Problem. Sent them a letter by recorded delivery and have not received any acknowledgement. Have also e-mailed them several times in addition to sending them requests via their feedback form on their website. Have not received any response at all! I do intend to pursue this but will never fly with them again if this is how they treat customers.","","","Business Class","","6.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","S Bush","United Kingdom","2010-06-23","I have contacted Air Malta re stuck in Malta during Volcanic Ash problem. I wrote to Air Malta five weeks ago and have not even been sent an acknowledgement. I have e-mailed and have been ignored. This is not what I would call customer service.","","","Business Class","","5.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Mathew Subin","United Arab Emirates","2013-06-21","Chicago-Delhi-Bangalore. Aircraft from ORD-DEL was a Boeing 777-300 majestic look from outside but once you get in the flight you get to see a few unpolished areas seats are ok not great. Decent leg room. Cabin crew don't smile much and have to be called a thousand times to attend your request. Choice of inflight entertainment was limited with a lot of ancient Hindi movies and English movies. Food was good. The ticket price was sky high because I booked it 3 days in advance but the service I got was below mediocre. Once you arrive in Delhi having to collect my checked in bags and to check in again is a complete hassle.","","","Economy","","5.0","3.0","4.0","4.0","4.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Ian Robinson","United Kingdom","2013-06-19","LHR-BOM-LHR. Check in at T3 was a little busy but it did not take too long to get airside. The lounge was OK although lacking a little atmosphere. Boarding was quite funny. When they announced that passengers with children plus first and business class passengers could start boarding about 300 people all got up and jammed the departure point! On board the crew were very efficient helpful and friendly. Very spacious seats although slightly uncomfortable when they are fully reclined. The quality of the food was excellent although the presentation could be improved a little. Although I did not pay for the ticket I was told it was well over half of the cost of travelling with BA and as such represents excellent value. Would definitely travel with Air India again.","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Suhail Vadgaokar","India","2013-06-12","Delhi to Singapore and Singapore to Chennai. I am an Air India loyalist but I mostly fly them within India wherein I find their service quite good. There is a marked difference while flying them International. They use an A319 on their DEL-SIN route which is generally packed to capacity. Luckily I got upgraded however their business class seat is very poor. The recline is as much as that of their economy class seat and most foot rests were broken. There were PTVs but nothing was playing not even a flight plan. There was a snack served at take off (midnight departure hence I refused) which was the end of any service for the rest of the flight. A cup of tea had to be asked for before arrival at Changi. SIN-MAA on a tired A330-200. Flight absolutely packed. Service was quick and efficient with dinner served however I was very surprised that their bar only had beer or whiskey not even wine. Over head TVs showing a Bollywood movie with subtitles but terrible picture quality like they were running a pirated movie. Fares are cheap and you do get what you pay for. I don't them to fly close by but I pay a premium and fly a gulf or SE Asian carrier for long haul.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Tollinchi","France","2013-10-28","From ORY to MRS on March 17th 2013 (AF 6047). The same day the other way from MRS to ORY (AF6006). Same round- trip on August 2nd 2013. ORY-MRS AF 6049. MRS-ORY AF 6006. I've been flying Air France for more than 11 years. Despite some delays due to ATC strikes or technical reasons (mid-exit doors unable to operate on A320 once 3hrs of delays offset by a 4k Miles Prime compensation) this airline fulfills my expectations. I don't fly a lot but I've done almost 50 flights over the years so my comment is based on a true experience. The crews are friendly experienced professional committed to making sure you're alright anytime while onboard. You'll always be welcomed as it should be. However things changed since I first flew them. The seats in short/mid haul flights are now lighter which means you can't stretch out anymore really bad point. Food isn't that bad but always on this flight's type this is a snack more than a meal. Entertainment just doesn't exist on short/mid haul flights neither outlets for your computer. That's why I think prices are sometimes quite high regarding the same flight on another day. Moreover at the 2nd main Paris airport there are a lot of delays mainly caused by the staff of the airport so when you fly from Paris choose the first hub ""CDG"" far from the city compared to ORY (Orly) but way more efficient. To summarize a bit this is French way of life great customer care recent nice and clean airplanes (inside and outside) mainly European made. Just give them a chance make it your favourite airline and you won't be disappointed.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","L Smith","United States","2013-10-25","As long as you fly Business Class you are good but the Economy Class has very hard seats and after 11 hours your back will hurt. This is probably the same for other airlines. I usually fly from LAX to GOA (Italy) via CDG from two to four times a year. I really wish there were better alternatives but it so happens that Air France has the shortest flights. Once after booking online on their website my trip I realized I made a mistake and although it says that all flights can be cancelled within 24 hours it took a lot of effort to get my money back. They seem to nickel and dime you for every little thing. More than once the flight from LAX was late and my connection was lost. I had to spend the night in Paris at a very cheap motel with bad food and uncomfortable beds. If you have the extra money to avoid Air France cheap accommodation you'll be fine. Food and staff are usually ok but when you try to contact the customer service for a refund good luck you'll need it. Of course if you want to purchase a new ticket they are very available and will help you immediately.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Kai Olesch","Germany","2013-10-25","Return flight MUC to JFK via Paris was a very satisfying experience. Everything went smooth not the slightest delays and I was impressed on how friendly and considerate the service was on the long-haul flight. The transit at CDG was extremely easy in the Air France Terminal 2. Best part was the flight on the A380 on the way back because the entertainment system was superb finally a working touch screen and good head phones. The trip to New York was operated by Delta also no complaints.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","John Dean","Australia","2013-03-22","Fly Air Mauritius once a year and the service keeps going down. Leg room is very poor seat material is old and dirty entertainment equipment is old. On our last flight my wife pressed the service button after 10 mins no one came. She had to go to the back of the plane where all the attendants were too busy having a chat to ask for a bottle of water.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Mark Paulton","Australia","2013-03-15","PER-MRU-PER August 2012 - A330-200. Plane is fairly new on PER-MRU legs. Travelling with toddler (under 2) and 2 adults. Economy pretty standard config and seats small but relatively comfortable. Outbound at PER not allowed to use QF lounge even though I was QP. Plane quite empty. Had to wait for 1.5 hrs for Virgin arrival from Melbourne which had 40+pax on. Even with them the flight was about 70% loading. Gave us a row of 4 to us so we were able to lay the child down for a nap. Outbound was daytime flight and quite easy - IFE very basic. Food was ok (poor entree). Not a lot of drinks (hot cabin too) and service was too quick with them wanting to get everything out the way ASAP. Toddler given an infant meal (as she was on an infant ticket) and we were not allowed to get anything else as there was no other food loaded. Return - slightly more full but this time we were given a bulkhead. Pointless with a toddler but we did have a row of 4. Word of warning the bulkhead rows the arm rests do not lift up. Overnight flight but bulkhead was near toilet which was going all night - so impossible to get sleep. Also some annoying little blue light sits right above you so its not dark either. On SSR/MRU Airport second comments from Philip Loveder below. Airport cant cope with 3 x 747 and A330 leaving at the same time. Place was packed. No chairs nowhere to sit even on the floor. If you are on your own fine but with kids its hard work! Poor timing of scheduling of the flights left a bad feeling to what was an amazing holiday.","","","Economy","","5.0","3.0","3.0","4.0","3.0","","","3.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Cline","United Kingdom","2013-01-07","The customer service was non existent. We were sat at the back of the plane near the toilets so the 12 hour flight we had no peace with people going back and forward. Couldn't even draw the curtain to block out the light from the area of the toilet and where the cabin crew sat. The leg room in economy was the worst we have experienced. Bad enough for me who is 5 ft 5 awful for my husband who is 6ft 2. We didn't even realise we would travel Air Mauritius for this long flight we had booked with Air France. Awful experience.","","","Economy","","","1.0","1.0","3.0","2.0","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","A Tasker","United Kingdom","2010-07-02","Sharm to Cairo day trip. After asking the tour operator who we would be flying with and being told Egypt Air we were not impressed when we found ourselves entering the tail of Air Memphis. I have to say I am not a nervous flier in the slightest but myself and my partner were genuinely fearing for our lives. The journey started off ok apart from the poor safety demo but landing was a different matter. Whilst looking out of the window at the scenery coming in to land I noticed planes and helicopters a good 100m to our right - and then a runway. This set alarm bells ringing but I just thought it must be a huge airport - however we were almost at the ground when we took off again! People were in tears and panicking all down the aircraft. We were in the air for another 40 minutes with the aircraft seeming to stall midair drop a bit then speed up on numerous occasions. Needless to say I did not want to get on the flight home that evening. We made it safely back to Sharm that night but I would highly recommend that nobody fly with Air Memphis - ever!","","","Economy","","","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","J Parrott","United Kingdom","2010-05-08","I flew Air Memphis as part of a day tour to Abu Simbel from Aswan. Like many on this site I had assumed that I would be flying Egypt Air but was very surprised when I arrived at the airport with the tour group and saw the ancient DC9 on the tarmac. I'm a nervous flyer anyway and so really had to weight up how much I wanted to see the sites. I decided seeing as my tour manager does this every week and that he's still here that there must be an element of safety! The safety announcement lasted approx 30 secs and did not involve lifejacket demonstrations (you also fly over Lake Nasser not just desert). They omitted the safety demonstration on the flight back. People were using their mobiles throughout the flight and the cockpit door was propped open frequently. Security was a joke. Our boarding passes had random names on (no form of ID was ever seen nor asked for) and we were allowed any type of fluid with us they just didn't bother to check. Everyone beeped as they went through the walk through scanners and no one was patted down. The plane was in a poor state with many seats broken what appeared to be parcel tape holding things together and the constant smell of fuel. I would never choose to fly Air Memphis again and would recommend that people make their own arrangements to fly Egypt Air instead.","","","Economy","","","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","Ron McLeod","United States","2010-04-25","Aswant to Abu Simbel. It's a good thing I have no fear of flying after a rough flight to Abu Simbel they landed and during taxi to the parking spot as they got there they locked the brakes tossing any loose things in the cabin towards the front of the plane. Judging by the laughter from the guides for different groups this is common. It was a DC9 that had seen better days and was suffering from lack of maintenance. On the return flight it felt as though they were rotating the entire crew attendants and all through the pilots seat as the flight would rock from one side to another quite often. After a short (thank goodness) flight back to Aswan they locked the right brake up on the taxi out to take off. You could smell the rubber from the tire. It was a rough flight. Apparently there is no safety organization for Egypt for airlines any other country (except maybe near Russia) would allow this to go on.","","","Economy","","","","","","","","","4.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","Steve Francis","United Kingdom","2009-12-21","Very similar to previous comments! We did the Sharm to Cairo day trip. Sharm to Cairo was OK (almost normal but a very old/cramped plane). But the return to Sharm in the evening was the first time I've ever really thought we were going to crash-lan. The plane was in a very steep final descent and turning left then right then left - right up until we hit (and bounced off again) the runway - and the cockpit door was wide open much of the flight. I would not recommend Air Memphis to anyone. (Boarding passes with random names on crazy/disorganised boarding process etc all applied to our return flight too!)","","","Economy","","1.0","","","","","","","1.0","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","John Kneijber","Australia","2009-12-07","Aswan-Abu Simbel return as part of a pre-booked excursion. Had I known it was this airline I might have thought twice. Flew on a DC9 - I am 45 and sure this aircraft was older than me. It should be in a museum. Most of our tour party were quite relieved to make it back to Aswan - and that is about the most I could say about this flight - we made it back. Surprisingly staff quite good for a 30 minute flight each way. Not for the faint hearted.","","","Economy","","5.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","E Bromage","United Kingdom","2010-05-26","London-Malta. I wrote a review in June last year on Air Malta which included my comments that we had booked Club Class but the cabin crew were on strike and so there were limitations on what we were served during the flight. I wrote to Air Malta and they gave us a free upgrade on another flight to Malta which we accepted and we have just returned from a short break there. We were allocated seats 3D & 3F on both flights and these were perfectly acceptable. There is no middle seat in Club Class which gives extra space for books papers and other flight paraphernalia. Service was excellent food was of a decent quality and the drinks offered were very acceptable. Our bags were priority tagged at both airports and arrived quickly in Malta not so quickly at Heathrow. We were also given access to the Executive Lounge at LHR via the Club Class tickets but not at Luqa airport fortunately we have Priority Pass membership so gained access using our cards. I would use Air Malta again and feel they deserve credit for offering us an upgrade without it being a long drawn out negotiation.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2010-05-24","Malta-Manchester-Malta. Ok flight out but hot main course proved a mystery to many passengers. It looked like lasagne but was supposed to be a cottage pie though did not taste like one. Why does Air Malta continue to offer in flight films/documentaries yet does not offer passengers headsets or even announce that you can use your own. On the return flight food was better but crew offered the bare minimum of service - no smiles read the newspapers for much for the flight and even curtained off row one so they could use it as a rest/reading area. Air Malta always provides a reliable product but its service lacks flair and imagination in the main.","","","Economy","","6.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2010-05-24","Malta-Munich Business class Hamburg - Malta Economy class. Brilliant business class service with fantastic cheery service from the purser. Champagne offered mid flight too without having to ask for it. Code share on to Hamburg with Lufthansa worked a treat with aircraft parked next door. Return flight from Hamburg Ok but on less spacious aircraft with more tightly packed seating than most other Air Malta planes. Food very average and row one occupied by Air Malta crew.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","C Cordina","Malta","2010-05-16","Not bad however not good either. Airline doesn't provide blankets or headphones and the In flight entertainment is non-existent. The food is not bad at breakfast or dinner. However the A320 lacks from space and you can't use a laptop (even if small) due to the lack of space. The crew is professional however not friendly at all. Don't expect smiles during the inflight service.","","","Economy","","4.0","","","","","","","1.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Dave Bushell","United Kingdom","2010-05-16","Clean comfortable aircraft with reasonable leg room in economy. Food extremely mediocre but what do you expect on an economy budget. Reasonably pleasant cabin crew. Flights on time.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2013-06-10","AI 863 on IXC-DEL-BOM. Airbus 321 with decent leg space but poorly maintained. Two overhead bins had been taped shut one of our video screens did not work and the seat reclining mechanism did not work on some seats. Flight was on time but average food and standard non-smiling crew does not make it exactly a pleasant experience.","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","G Harish","United Kingdom","2013-06-04","Return trip to Hyderabad India from London Heathrow. Overall I was extremely satisfied with Air India. They improved service a lot. May 17th 12.30pm from London Heathrow to Delhi and connecting to Hyderabad reaching 18th May 2013 at 9am. Flight was a bit old. Interiors were dull but the leg space was really good and better than many other airlines. Food was fantastic and the entertainment was excellent as well. Flight started on time and reached Delhi on time. Domestic from Delhi to Hyderabad was OK. Return trip on 24th May 2013 at 9.30 am from Hyderabad to Delhi and to LHR. Domestic was OK. Flight from Delhi to LHR was excellent. New Boeing 777. Food average and reached London 1 hour early.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Purna Ananth","India","2013-06-04","AI 864 from BOM-IXC via DEL. A321 with decent leg space slightly lacking in maintenance (one panel in a toilet would not latch) personal video screens but a choice of only 5 channels standard breakfast fare. ground staff and cabin crew efficient but absolutely no smiles. lovely touchdown at DEL but shaky approach to IXC.","","","Economy","","6.0","4.0","3.0","3.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Marilyn Suttle","United States","2013-10-25","Flew LAX to Paris and on to Athens and back the same route 2 weeks later A380 economy. Full flight 500 on board. If you have tight connections in Paris and are at the back do not book those connect times the airport terminal changes are what seems like miles to walk and then long lines at immigration but once on the plane if you make it the service is the best I have had. The crew wonderful to your needs and the food great and too much to eat really. The snacks between meals and the free wine and beer the best. First rate movies and free head sets to keep you occupied was nice. There is ice cream whenever you desire it. The only downside is that I fly Delta usually domestically and they advertise that AF is their partner but what rules go for Delta usually do not apply to AF especially their pet policy internationally - beware otherwise the A380 is awesome.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Lam Kek Ham","Singapore","2013-10-23","When my sister and myself were informed about a flight delay I went to the boarding counter and asked staff if it would affect my connecting flight from Paris to Singapore. I was informed that we would not miss our connecting flight and someone at Paris would escort us to the connecting flight. However when we reached Paris we were left to ""scramble"" with some other passengers to find our way to the boarding gate for the connecting flight. When we reached the boarding gate we were informed that we had missed the flight (AF256). The staff we approached for help rudely directed us to the customer service counter. When we asked to be put on the same flight we were informed flatly that ""all the flights are full and they could only get us flights separately"". After much insistence she ""miraculously"" found us a flight which we could take on together! We were given free accommodation sharing the same room. We are frequent travellers and it was our first time taking Air France and what a memorable experience!","","","Economy","","1.0","2.0","3.0","2.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Carol Courtines","United States","2013-10-23","I want to commend the cabin staff on Flight AF006 from CDG to New York JFK on Wednesday October 23 2013 for their help and professionalism. My husband is disabled and cannot walk. He needed to go to be bathroom and a steward helped me get him to the lavatory. He has MS and I needed to clean and change him. When we left the bathroom he could not walk at all and two Air France stewards carried him to his seat. I had unfortunately stuffed up the sink and they closed the bathroom without saying a word. They were so understanding.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","W Dimter","Germany","2012-12-21","Flight MK 034 from MRU to CDG on 12-12-08. The most uncomfortable trip in business-class we have had. The seats are not only no lie-flat when you try to find a position to sleep it is not possible as you always slip downwards. The cabin-crew were unfriendly and unenthusiastic. The quality of the food was poor.","","","Business Class","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Arif Ahmad","Singapore","2012-12-10","Flew SIN-MRU-KUL-SIN. Have flown several times before and I have received the same consistent good service every time. Check in was uneventful and normal. Boarding was quic the crew were smiling and friendly. The interior of the A330-200 is fresh and new. The seat though wasn't something to smile about. It was pretty cramped and I couldn't sleep a wink throughout the night flight. IFE was good decent selection of films and games. Food was also good really enjoyed it however there was no cabin presence throughout the night flight. Overall it was quite a good flight and I would recommend Air Mauritius.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Stephanie Wooster","Australia","2012-11-28","On 26/09/12 my family travelled to Mauritius (11 people). We embarked on our journey from Melbourne on Virgin to Perth then boarded Air Mauritius. The first thing I noticed was how old the plane was leg room was non existent and felt really boxed in. The onboard entertainment was not working - made it hard to entertain 6 teenagers on an 8 hour flight. I felt the staff were annoyed with any request made. Upon our return to Australia the experience seemed worse. The cabin temperature was really hot which made it uncomfortable. Refreshments were only served twice. The crew were unresponsive - no politeness customer interaction no smiles - almost robotic. Service is an integral part of customer satisfaction.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Dee","Canada","2012-11-08","Pleasantly surprised by the service. I found the seats were just too small and quite hard but overall you get what you pay for. Fair value for money attentive staff clean seats and a smooth flight.","","","Economy","","6.0","2.0","4.0","3.0","3.0","","","3.0","1"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","C Foster","","2009-10-26","Sharm to Cairo plane looked tired scruffy seats dirty windows and cramped interior. However the flight to Cairo was pleasAnt with a good view of the pyramids and a good landing. After a wonderful day in Cairo we arrived back at the airport for our return flight and things now began to get interesting. After passing through security we were instructed to join a queue at check in where we were joined by a cat who ignored everybody and went to the front. As we waited an officIal walked down the queue and took our boarding passes to the check in desk on arriving at the desk ( we were last ) we were informed that only three seats remained but there were four passengers. After a few moments of anxious conversation it became clear we were in the queue for a flight to Luxor. Mistake reCtified we received our tickets for our flight to Sharm and discovered that our names were now Anton and Anna.The cat was by this time stretched out on the luggage conveyer belt. After waiting one and half hours we boarded our flight back to Sharm through the rear entrance of the plane with the engines running at what appeared to be more then idle speed. Cairo is a large airport at the taxi journey to the runway can be a protracted business (20mins) this was when a few doubts began to surface sudden large increases of thrust that some passengers thought we were about to take off. When the aircraft braked you could hear the brakes grinding take off was good and the fifty minute flight was fine until final approach to Sharm and changes in engine speeds that suggested there may have been a problem. However we landed safely and after taxing to stand I did think that the ground staff were a little tentative about approaching the aircraft throughout both journeys the crew were polite and professional same crew both ways.","","","","","2.0","","","","","","","","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","J Croote","","2009-09-25","My wife and I flew Sharm to Luxor on the DC9 -as the other comments say seats where broken the same crew that we had in the early morning still controlled the plane on the return flight late that night. I'm sure we all recall the somewhat vertically challenged stewardess handing out the date biscuits and fruit drinks. As we entered though the tail my wife pointed to the ""gaffer tape"" holding things together I noticed a large puddle of fluid under the body I convinced myself it was just water! However we got there and back on landing there was a deserved round of applause.","","","","","1.0","","","","","","","","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","H Collins","","2009-09-01","We booked the Aswan-Abu Simbel excursion thinking we'd fly on an Egyptair aircraft but what we found at Aswan airport was an old DC9 of this previously unknown company called Air Memphis. The flight was ok but I wouldn't recommend the same experience to anybody. The airplane was old and smelly seats were broken no safety demonstration and fantasy names on our boarding cards. I'm an experienced flier but this was one of the worst experiences in my life don't do the same mistake and if you want to visit Abu Simbel (which is beautiful by the way) book an Egyptair flight or just forget about it.","","","","","1.0","","","","","","","","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","Brenda Jones","","2009-07-29","I agree with all other comments I've read! Flew Sharm to Luxor return last week and have never been so scared on take off or landing both ways. The MD83 was dirty dark and smelly and passenger comfort even on a short flight was non existent. On the return to Sharm we boarded the aircraft through the rear of the plane between the two engines which were/appeared to be slightly running. We had the same cabin crew as the morning flight 14 hours previously and they were virtually fainting from the heat. After sitting on the plane for nearly 20 mins before take off all passengers were incredibly hot to the point of wanting to disembark. The cabin crew did they're best with limited resources. We also received juice and fig roll biscuits both ways but one lucky local passenger was given a hot meal. A holiday rep in the seat in front of us was using his mobile phone during the flight and no one stopped him. The sound of what appeared to be wind rushing through the cabin during the flight did nothing to inspire confidence. I have never been so glad to get off of an aircraft. My advice would be to check with your tour operator before booking an excursion because I would never travel with this airline again.","","","","","1.0","","","","","","","","0"
"air-memphis","/airline-reviews/air-memphis","Air Memphis customer review","J Hudson","","2009-07-16","Returned yesterday from a fantastic holiday along the Nile and Cairo. However this also included the experience of a lifetime - flying with Memphis Air twice. I am a seasoned air traveller but I have to say that flying with this airline did leave me genuinely frightened at several times during the flights to and from Aswan to Abu Simbel. The worst part was the return to Aswan where the pilot was continuously revving and throttling back the engines seemingly at random. Presumably he did have a reason but it felt as if he was battling with some problem. I decided to keep a check on the faces of the cabin crew and if they looked worried then that would be the time to panic! It genuinely was a scary flight on both occasions. Commenting afterwards a friend of mine described the trip as ""exciting"" which is one thing you do not want to hear during any flight!","","","","","1.0","","","","","","","","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","C Murphy","United Kingdom","2010-05-02","Flight good but you only find out how good a company are when you experience problems. During the recent Volcanic Ash crisis Air Malta offered no help at all to it's customers on outbound flights from Malta to UK. Air Malta provided nothing at all. We were left stranded and had to fund everything ourselves. To date they have failed to reply to all correspondence. They have completely disregarded the European directive relating to compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights. I would never ever recommend this company.","","","Economy","","5.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Judith Day","United Kingdom","2010-03-09","When I arrived at check-in I asked for an aisle seat as I suffer from claustrophobia. The check-in attendant made a sarcastic remark along the lines of 'you must be a joy to travel with' which I thought was unnecessary and rude. When I got on the aircraft I found that I had been given a window seat! I do not believe that it was an innocent mistake and if it had not been for a man who agreed to change seats with me I would have had to get off the 'plane. The flight itself was good and cabin crew very pleasant.","","","Economy","","8.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Alfred Demicoli","Malta","2010-01-23","MLA-VIE. Attentive cabin crew and announcements from the cockpit kept passengers informed. Food acceptable for duration of the flight. Seat pitch comfortable for a short sector and comparable to any european airline. Will certainly recommend to anyone.","","","Economy","","8.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Tony Dry","United Kingdom","2010-01-14","Air Malta from LHR T4. Apart from lack of airline lounges I see Air Malta to equal BA Club Europe for onboard service. Seats were comfortable 3A/C and 1D/F legroom ok plenty of drinks food excellent - great value for money in discounted business out/business back and friendly service. Overall a great flight on holiday for Xmas & New Year but equally good for business travellers.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Noonan","United Kingdom","2013-05-16","LHR-DEL-KOL and back. Staff were helpful and I did get a seat with extra legroom on one sector. I don't find this airline good. Toilets are not kept clean during the flight. There were no seat covers on any flight sector. Problems with website on smart phone many options simply don't work. Online check in was therefore not possible for me. My seat area also wasn't up to Western standards of cleanliness. There is no menu for food. 'Continental chicken Indian lamb or Indian vegetarian' isn't really enough info. Drinks selection is very limited. Only one beer choice only 4 spirits (no rum). Entertainment: Of the 10 buttons on my console 5 were ripped out and so using the console was tricky. TV selection doesn't exist at all if your language is English movie selection is very limited. Games are so badly produced they are not fun to play at all. The inflight entertainment system is about where it should have been 15-20 years ago.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Menon","India","2013-05-06","Early morning departure from Delhi to Chennai. Aircraft was old A330-200. Interiors looked worn but were clean. A surprising part was that my seat and the one next to it had a safety instruction card for the Boeing Dreamliner! Wonder how that happened and who is responsible for ensuring that safety parameters are adhered to? Hot breakfast served in flight. Landed on time in Chennai. Good value for money.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Chander Ahluwalia","United States","2013-04-28","LHR-DEL round trip in Executive (Business) Class and was most impressed and perplexed at the same time. The seats are truly lie flat on the outbound we were given comfortable cotton PJs but strangely no amenity kit I mean nothing but a sincere apology from the crew. The cabin seating is 2x3x2 unlike most carriers which have 2x4x2 on 777s so seats are comfortable and wide. Crew were happy to make fresh pots of coffee and tea and serve with a smile. The food is rather decent if you like a curry. Great planes clean toilets excellent service tasty food and a more than competitive pricing. The inflight is great if you like Hindi films but well wide of the mark if you want Brit or Hollywood entertainment. I paid for my ticket and would fly them again!","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","W Henderson","United Kingdom","2013-04-23","I flew LHR-DEL return in Business Class both ways and was distinctly unimpressed. My ticket was bought for me so I did not have a choice other than Air India. Other than the fact there was a flat bed seat everything else was pretty mediocre. Other than being served on china the meals were economy class standard complete with clingfilm wrap and yoghurt that was 4 days past its sell by date. There were 4 or 5 English- language movies in total but the TV choice was extremely poor - only Hindi language. Cabin crew were friendly but pretty useless - repeated requests for things that only came the 4th time of asking. Given who is up against Air India on this route I definitely would not choose Air India again nor recommend them to anyone.","","","Business Class","","4.0","5.0","4.0","2.0","2.0","","","0.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C Wajsberg","Israel","2013-10-22","JNB-CDG-TLV in economy on 17th October. Even if I had 3 seats for myself flying in economy on this A380 is not any better when it comes to comfort of seat compared with other airlines. Crew were very good and helped as much as they could. Food was ok even if appetiser was of poor quality. Most of all I appreciated the new breakfast concept in economy a warm crepe with a very sweet sauce. Small bread roll and croissant jam and some fresh fruit salad usual breakfast drinks. Much better then cold cuts and cheese with some dry bread roll and fruit compote we used to receive well done AF nice improvement. CDG-TLV same service as usual and as early morning flight out of CDG we received what to me looks like a very poor breakfast but food on European flights is always poor.","","","Economy","","9.0","2.0","4.0","4.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Koppers","Netherlands","2013-10-22","Flew from MRU to CDG on 19th of October. Aircraft was the high density edition of 77W. Aircraft new clean and in good condition. Boarding on time however a delay of almost one hour occurred without any notice or refreshments. The service was dreadful. I fly very frequently especially with partner KLM but this was the most disappointing service experience. No drink round before dinner no drink round after dinner. No water for the night. FA showed herself 2 times on an 11 hr flight for dinner and breakfast. FA in galley ignorant and unfriendly. AF staff were below par especially in Premium Economy. Will avoid AF in the future and choose partner KLM if possible.","","","Premium Economy","","3.0","3.0","1.0","2.0","4.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","R Girard","France","2013-10-20","From Paris CDG to Montreal Trudeau and from Atlanta Hartsfield International to Paris CDG. The crew were very polite and helpful especially for the flight back food and beverages were very good much better than other airlines I've used. Nevertheless the seats were hard especially between Paris and Montreal. I highly recommend to avoid flying with the old 747-400 of Air France.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Crowley","Australia","2012-11-03","Perth to Mauritius return. Allowed to use Qantas club lounge at Perth which was good as usual. Lounge at Mauritius less impressive and completely full due to number of departing flights. IFE terrible (about 10 films with only one option suitable for children) but otherwise reasonable. Lie flat seats were at quite an angle but reasonably comfortable for short night flight on return leg. Food was better than anticipated. In flight service was reasonable and friendly. Make sure you stick on your 'do not disturb' sticker on a night flight otherwise the staff wake you for breakfast even if you're fast asleep; if you have pre-assigned seats make sure you ensure they've given you those seats at check in; pre-load your own IFE on an ipad or laptop!","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Hutton","United Kingdom","2012-10-29","London and back in Oct 2012. I wish now I had read the reviews here first otherwise we would not have flow Air Mauritius. I agree with all the other reviews no leg room entertainment box in way of feet the worst food I have had on any flight. My daughter and wife did not eat any of the meals on the outward and return flight.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Mark Ellwood","United Kingdom","2012-10-24","LHR-MRU-LHR 12 -17 Oct Economy class in extra legroom seats in both directions. Cabin crew were friendly with many drink rounds and smiles all round. I have to say that without the extra legroom seats I could not sit in a normal seat due to the tight space and entertainment box's under the seats. Best thing to do would be to take a few rows out and remove the entertainment equipment as its very outdated.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","R Hayward","United Kingdom","2012-10-14","A340 Mauritius to Heathrow overnight flight generally good reasonable comfort and good service - but why did the aircon have to be at full cold for the whole 12 hour flight making it almost impossible sleep. My wife has walking difficulty and we cannot praise the assistance she had highly enough.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","3.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Biff Bailey","United Kingdom","2015-07-23","After a 3 day delay my replacement flight was still late departing and arriving. In flight meal was a sandwich cheese and salami, no options, a small alcoholic drink and good range of juices and tea/coffee. Seating was cramped - made worse than Ryanair as seats recline, it then depends on how considerate passengers are in front of you.","A320","Solo Leisure","Economy","Stansted to Chisinau","5.0","2.0","2.0","2.0","","4.0","","3.0","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Biff Bailey","United Kingdom","2015-07-06","I checked in quickly and was airside for my 08.20 departure on Saturday. The boards then showed a 70 min delay and some while after showed gate opening in 905mins and then 835mins. I found an Air Moldova staff member and was taken landside and explained to that the flight was tech and rescheduled for 21.30. Given meal vouchers and rooms at Radisson but at 15.00 told flight was cancelled. Recovered my bag by 16.30. I am now rebooked for Tuesday. Have to say staff were polite and helpful but in the dark and they were not pleased with late cancellation as rerouting customers late in the day via Heathrow was going to be a problem. Wait and see what Tuesday brings.","A320","Solo Leisure","Economy","STN to KIV","4.0","1.0","1.0","","","2.0","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Dingwall","United Kingdom","2009-11-29","LHR-MLA-LHR. Check in was OK both legs. Outbound was on time inbound was delayed more than one hour. Food was bland and need to pay for wine etc but soft drinks free. IFE is basic. Overall for a short flight it was OK and reasonable value for fare paid.","","","Economy","","6.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","R Shifflett","United States","2009-11-25","Rome to Malta via Air Malta. When we arrived 3 out of 4 bags checked in didn't make it. We were told by baggage claims we would receive 58 Euros as compensation if we didn't receive our bags within 24 hours. 48 hours later we got two more and the next day got the third. Now I'm back in the USA and they say that's not their policy and I'm yet to find their policy anywhere. Definitely a bad taste to an otherwise pleasant vacation. No more Air Malta flights for me. I'm not even going to comment on the food or delays at the airport in Rome. Probably while they were taking our luggage off to load something else.","","","Economy","","3.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Tom Maule","United Kingdom","2009-11-19","LGW-MLA-LGW Second time on this service this year. Hot lunch outbound is slightly improved with bigger main course but dessert now replaced with a tiny bun. Hot breakfast has been cut back - one hotdog sausage a spoon of watery egg and a few baked beans. IFE also cut back to old nature programmes but no headphones! Crew efficient but not particularly friendly. A319 out A320 back clean with reasonable legroom. Swissport check-in at LGW painfully slow as usual Air Malta check-in at MLA very quick.","","","Economy","","7.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","G Owen","United Kingdom","2009-10-21","Flew LHR to Malta in economy. Going out we had exit row seats with good pitch. Cabin crew not particularly friendly but ok. Food not very good. Coming back we had row 6. It was so cramped. Everyone was complaining. I'm 5'8"" and spent the entire flight with my knees in the seat in front - and if I moved them either the cabin crew or trolley bumped into them. So I had 3.5 hours cramped in a really uncomfortable seat. The cabin crew were even less friendly. I and my neighbours was offered a second coffee but when the senior steward saw what the other steward was doing told her off!","","","Economy","","4.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Midya","India","2013-04-21","Kolkata-Silchar-Kolkata3. Kolkata Silchar flight was ATR-42 which does not have much spaces for cabin luggage. However staff helpful to put it in other places. The return flight was A319. As the travelling time was around 1hr minimal food was served.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","M Abhishek","India","2013-04-17","I traveled from Kolkata to Port Blair in March 2013. Flight was on time. The breakfast served was of good quality. Cabin crew as well as ground staff were helpful.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Hunter","United Kingdom","2013-04-16","To and from Kathmandu via New Delhi. I would never use this airline again. The planes are cramped and uncomfortable the seat booking arrangements are chaotic and staff seemed unable or unwilling to explain what the problems were. We had problems both on the outwards and return trips. I had pre-booked seats online - do not do this as it causes all sorts of problems which the airport systems seem unable to override. For example when we asked to change to extra legroom seats at the airport in Kathmandu - we were given a boarding card for the Delhi-London flight but in fact our seats had been cancelled - as we discovered when we came to board. We were bumped off the flight and forced to spend a night in transit hotel limbo. This might have been fine if we had known what was happening and been kept informed but the staff kept us standing like idiots by the boarding gates while they went into huddles over the computer - for hours!","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Norma Fleming","United Kingdom","2013-04-14","Air India (AI130) from Heathrow to Goa via a stopover to Mumbai and returned 2 weeks later (AI131). All flights departed on time. The seats could have been more comfortable but a cushion between the back and the seat took care of that. The bottom line is that the flights were at least £150 cheaper than the nearest rival and so if considered as a budget airline (the long haul Easyjet) I have no real complaints. My main gripe was the attitude of the cabin crew. They were really quite unfriendly smiles never quite made it to eyes - when I was up stretching my legs during the flight I was asked quite abruptly 'where are you going'? However on the whole a reasonably good experience and I'd fly with them again.","","","Economy","","7.0","3.0","2.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Serge Meunier","France","2013-10-15","Beijing to Paris on 14/09/2013. PNC run being particularly welcoming. The service was friendly and attentive. For once a real team effort. Clear PA announcements in French English and Chinese (a Chinese PNC was on board). Good seat and good VOD. However the cabin aircraft was dated and should be renovated.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Debra Foster","United States","2013-10-15","Both the Atlanta to Paris and the Paris to Aberdeen flights were great. I appreciated the staff. I do not speak French but found I had no problem communicating with the staff. It also had the best meal I have had on a flight. I was on Air France 681 and 1272 on September 21 and 22. Luggage was taken care of flights on time. I was impressed.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Souk Lan Lim","Singapore","2013-10-10","Singapore to Casablanca return via Paris. A decent enough product without being outstanding. On the upside the cabin crew delivered good service with the stewardess on the Singapore/Paris run being particularly welcoming. Seat comfort was good and I got plenty of sleep. And the flights were all on time. On the downside the food wasn't great: edible withouth being especially memorable. I would happily travel with Air France again.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Fawcett","Australia","2013-10-09","I would not fly Air France again nor would I recommend the airline to anyone. I flew from Singapore to Paris and returned from Frankfurt through Paris back to Singapore. The meals served were not of high standards the length of the flight requires at least snacks to be offered as well as a meal.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Philip Loveder","Australia","2012-10-07","PER-MRU-PER. We flew Air Mauritius as a codeshare with Air Austral. All-in-all a fairly reasonable flight experience for the price although we did suffer a quite long delay on the return flight due to technical issues with the aircraft that needed to be sorted out. The cabin attendants were friendly and responsive both ways however there was insufficient water provided during the return flight which in a warmer than usual cabin was disappointing. The food was only fair to be honest but the wine pretty reasonable. My main issue was the ground staff and boarding process at MRU. A lack of updates on the delay and a temporary breakdown of the boarding card readers slowed things down even further. The SSR (Plaissance) airport in Mauritius is okay but fills to bursting when you have 3 flights leaving at once which was the case on the evening we flew. Chaos!","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Ravi Mene","United Kingdom","2012-09-09","We flew from Mauritius to Anantanrivo and back recently. We were impressed by the efficiency of check in and the punctuality of the flights. Though not expecting any food on this short haul flight we were surprised to receive a quick small lunch with a complimentary drinks run which was most welcome and refreshing. The FAs were pleasant and efficient. The aircraft A340 was clean and leg room was satisfactory for short haul sector. We would recommend this airline.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Habib Jeetoo","United Kingdom","2012-07-15","LHR-CDG-MRU-CDG-LHR. My first flight on 25/05/2012 from LHR was delayed by one hour and I had only 20 mins left to catch my MK flight to MRU. AT CDG there were no ground staff to guide I just managed to catch my flight. Got to my seat found the fellow passenger sitting next to me was intoxicated and immediately started being a real nuisance by interfering with my entertainment system and changing his postured endlessly. I reported this fact to the chief cabin crew. I was given another seat. On arriving at MRU I found out that my baggage was left at CDG so I had to return to MRU the next day to collect it.","","","Economy","","2.0","3.0","3.0","1.0","3.0","","","2.0","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Philippe Dalmas","Spain","2015-06-12","On June 9 2015 my wife and I were returning after a Business trip in Chisinau on flight 9U 895. We had purchased a direct flight from Chisinau to Barcelona. Once boarded we we were told that the flight was going to make a stopover in Lisbon. A surprise because at check in no one had informed us. The captain of the plane did not inform us and apologized over the intercom that the plane had to make a stopover in Lisbon. During the trip from Chisinau to Lisbon the crew gave us a sandwich for lunch and a drink. The stopover in Lisbon was nearly two hours, the crew did not give us anything to drink. On the way from Lisbon to Barcelona the crew did not give us anything to eat, and they did not have any still drinking water. We arrived in Barcelona with a 4 hour delay and we had to wait an hour to collect our bags. ","","Couple Leisure","Economy","KIV-LIS","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Peter Anthony","Canada","2014-12-04","I very recently flew from Frankfurt to Chisinau and I was once again extremely pleased with all aspects of the flight! My flight was operated by an Airbus A320 and was fully packed with passengers. The seats were very comfortable a warm breakfast was served excellent both in quantity and quality! The aircraft however lacked in-flight entertainment. Flight attendants seem to have significantly improved their command of the English language and are also very kind and helpful! The plane took off and landed on-time. The Captain of the flight kept us informed about flight conditions several times throughout the journey. Finally I would definitely recommend flying Air Moldova.","","","Economy","","10.0","5.0","4.0","5.0","1.0","","","4.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Ivan Nikitin","Russian Federation","2014-09-14","Moscow - Chisinau - Rome and back. I chose Air Moldova because of the low price and very good connections. Unfortunately all flights were delayed (from 30 minutes to 2 hours) with no apparent explanation or apologies. The connection in Chisinau was about 1 hour 20 minutes both times but due to delays we had to practically run to get on the next plane. The Chisinau Airport was fine though much better for short transit that some of the other world airports. The airplanes are really old (I could see duct tape in several places) seats are very tightly packed and also falling apart - I could not recline my seat because the button fell inside the armrest. Inflight meal consisted of a cheese bun which was okay but not sufficient at all. I have to say that wine was served which was quite good and certainly a plus. Crew seemed surly and disinterested although this varied from flight to flight. The biggest problem is on the way back my luggage did not arrive to Moscow. Would I fly Air Moldova again? Maybe if the price is really low (it usually is) but I will keep everything in my cabin luggage.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","3.0","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Vrontos Georgios","Greece","2014-08-28","KIV-OTP on an old but presentable Em120. Flight was on time with good service (sandwich) for the short 1 hour flight. Steward was very friendly speaking good English. We were lucky that day only the flights with Em120 and Em190 were on time. Flights with A320 had 5 to 7 hours delays.","","","Economy","","7.0","3.0","4.0","5.0","0.0","","","3.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Sean Kyte","United Kingdom","2009-10-05","Heathrow to Malta and back economy class. Sat in over wing exit seats both ways so plenty of leg room. The cabin was clean and crew attentive. Free newspaper given out on boarding aircraft. Air Malta seem to be cutting back - while you get a hot meal and free alcoholic drink you only get a small bread roll and tiny dessert. The previously shown movies have been replaced by documentaries and no headphones are given out. Online check in from Malta was painfully slow.","","","Economy","","7.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","D Kavan","United Kingdom","2009-09-16","LHR-Malta-LGW August Bank Holiday weekend. The inflight service was good and we were pleasantly surprised with free wine with dinner. The ground service at Heathrow was terrible however. They wouldn't seat my girlfriend and me together despite having made the booking together and wouldn't accept my CSA Czech Airlines OKPlus card for frequent flyer points. The check in attendant and her supervisor claimed Air Malta and Czech Airlines weren't air partners despite both airlines' websites saying so. I complained after the flight to Air Malta but never heard back. They could do with an improvement to their ground service.","","","Economy","","6.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2009-08-23","Malta-Rome return. Two very pleasant flights with Air Malta. Both departed on time and arrived early. Sensible inflight snack served in a box which was more than adequate for a one hour flight though somewhat strange that no hot drinks available on return flight Luggage retrieval at Rome a bit of a let down but overall a hassle free experience.","","","Economy","","8.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","R Downing","Canada","2009-07-26","Frankfurt to Malta return. Excellent check in and swift baggage return. Basic economy seats and service. On time for all flights helpful staff. At the price I dont expect more.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","L Mills","United Kingdom","2013-04-04","LHR-BOM-DEL-LHR. Business. Outbound 777-300ER. Standard business class ""flat"" seats that go to about 175 degrees. Two meal choices an Indian and Western. Fairly standard meal on china but no better than a ""good"" economy meal. No amenity kit but they did supply flight socks and eye masks. Cabin crew helpful. On return lounge in Delhi pleasant but has no WiFi of its own- airport shared wireless is not free. Return flight on 777-200LR (replacement while 787 grounded). No flight socks or eye masks loaded on board - annoying as this was a night flight. Cabin attendants sympathetic and brought what looked like a duvet from first to make up for this. Inflight entertainment is comprehensive. Map not working on return leg. Priority bag service worked both ends and in Mumbai someone has pulled off all the priority bags from carousel so there were there just ready to take. Overall it's good value if your expectations are a lie-flat seat and standard food.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Zakariya Kareem","Saudi Arabia","2013-04-01","Flew from RUH to CCJ (B777-300ER) in economy class. Flight was on time. Check in was chaotic and ground staff were rude. Flight interiors were clean and looked colourful. Seat configuration of 3-3-3 which I liked. Flight attendants were young polite and happy to help. Entertainment system worked well and had an excellent collection of new English and Hindi movies. Food was very delicious. Overall experience was excellent. Would fly again with Air India.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Milan Stemberg","Czech Republic","2013-03-30","Flew domestic IXL-DEL in a brand-new A319. Boarding chaotic 2 flights boarded from one gate. Apart from that service was excellent. Especially food was delicious - you do not get that kind of food even on short- haul business flights in Europe. Personal IFE even though some of the screens seemed to work better than others.","","","Economy","","8.0","5.0","3.0","5.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Naku Sharma","United Kingdom","2013-03-22","LHR-DEL-ATQ. Main flight from London to Delhi was horrible plane had worn carpets and out of date seats most airlines now have better leg room and inflight entertainment. Food was minuscule portions and unrecognisable. Would not bother flying them in the future.","","","Economy","","4.0","3.0","4.0","2.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jose Rodriguez","United States","2013-10-09","Flew JFK-CDG September 2013. Loved the experience. Comfortable seats. Great food and included wine. Excellent service. On time! I will do it all over again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Deborah McGarry","France","2013-10-07","I would never willingly book a flight on Air France again. I have travelled with Air France from Paris to Abu Dhabi in August and from Paris to Johannesburg in September 2013. To Abu Dhabi I specifically booked Etihad only to discover that they are doing a codeshare with Air France. Luckily Etihad have a number of rows specifically for Etihad customers and so I was comfortable to and from Abu Dhabi but the Air France staff were terrible. I even heard the Air France Purser ask an Etihad crew member what they should do to work together well and the Etihad crew member replied ""do things the way we want you to and we'll have no problem"". The flight to Johannesburg was on Air France as my husband wanted to go on a direct flight - even he who travels transatlantic monthly was horrified. Air France have the cheek to email you the day before the flight offering you an upgrade. The first email was for 189 Euros when we tried booking it no joy - when we tried at the airport they said we could upgrade for 489. On the return from Johannesburg the upgrade was offered at 289 Euros still no joy on the internet and at the airport they didn't even understand what I was talking about. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Gamero","France","2013-10-03","CDG-SFO 26 Sept. No possibility to checking on line after multiple attempts. Flight Delayed with no apparent reason. Chaotic boarding on CDG as usual. Food very good. Entertainment had some failures headphones malfunctioning but VOD revamped. Comparing with other airlines (Delta Aeroflot) AF seats are simply a joke a bad joke.","","","Economy","","4.0","1.0","3.0","3.0","1.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Alice Marini","Italy","2012-07-15","Very bad flight from MIL to Mauritius via CDG. Poor service seat pitch the smallest I have experienced on a long haul flight. Never again.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","B Telford","United Kingdom","2012-07-09","Flew to Mauritius from Edinburgh via CDG. My wife and I could not fault the service from the staff on board although an attempt by a flight steward to fix both our TV monitors failed on the way out. Food and wine was in plentiful supply both ways. The only drawback is that the business class seats do not recline fully flat which can make your sleeping position slightly uncomfortable.","","","Business Class","","6.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","N Plapous","Germany","2012-05-28","LHR-MRU-LHR. Poor seating told we had bulkhead seats during check-in but found this was not the case upon boarding. On outbound and return flight we had specifically selected the vegetarian option yet no veg meal was available on the return flight. Flight attendants were arrogant as to suggest we had made a mistake in the booking although we had the confirmation to prove the contrary. All in all poor staff training poor inflight experience and poor post-flight service.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","P Taylor","United Kingdom","2012-04-25","LHR-MRU-LHR. Very disappointed with inflight service. The quality of the food was very poor. Entertainment choice was limited and outdated. Staff service was bad. Travelled with children but unfortunately did not specifically request kids meals which meant they were served the adults over spiced food. Travelled in the middle 4 seats (2-4-2) which had the added discomfort that only 2 of the 3 arm rests lifted making it difficult to sleep on the overnight to MRU.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","David Baker","United Kingdom","2014-06-16","STN-KIV-STN by Airbus 320. Flight was over two hours late leaving Stansted around 20 minutes late leaving Chisinau. Check in was fine. The really bad aspect of the flights was the lack of leg room. Absolutely awful. The inflight 'meal' was a cheese stuffed pastry. Not nice. Staff were fairly friendly but hadn't yet caught up with real customer service. If you over about 1.60 metres tall you will never walk again.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","3.0","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Peter Anthony","Canada","2014-05-24","FRA-KIV-OTP with Air Moldova. The first leg was operated by an Embraer 190 aircraft. Flight attendants were attentive throughout both flights. On the first leg the meal included a choice between chicken or beef which was fantastic. On the second flight a warm chocolate croissant was offered for the 45-minute hop. Second leg was an Embraer 120 aircraft which made the second leg of my trip entertaining. I was impressed by the quality of both flights will fly them again!","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","5.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","N Shyshkin","Canada","2013-08-28","KBP-KIV. The check-in at Air Moldova was very quick as there was no line. Baggage weight allowances were very strict since we were flying on a small 30 seater Embraer 120 Brasilia. Onboard we were offered complimentary drinks and croissants and even though the plane was small the seats were very reasonable. The flight was kind of shaky but it made the plane ride down to Chisinau very fun. We promptly received our baggage after clearing customs. In conclusion Air Moldova is a fantastic airline!","","","Economy","","10.0","","","","","","","4.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Richard Brown","Malta","2009-07-20","MLA-LGW Business and BHX-MLA Economy. Good flight in Business class with attentive service and early arrival in LGW. Return flight punctual yet on one of Air Malta's all economy configured aircraft with seemingly less leg-room. Seat comfort is not good. Food service very basic and no service for first 90 minutes due to turbulence. Air Malta are now showing documentary films (Australian Dingoes and Turtles) instead of full length movies though headphones were not offered on the Birmingham flight making the whole point in having films somewhat futile especially as the industrial action by cabin staff is supposed to be over.","","","Business Class","","5.0","","","","","","","1.0","1"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","Jon Hillman","United Kingdom","2009-06-19","LHR-MLA return in economy. Very disappointed with Air Malta service No tea & Coffee no alcohol and no prior notice of this. In-flight entertainment was shown but no headsets were offered! Good seat pitch though so at least something was good. Overall service very poor will avoid in future and travel with alternative airlines.","","","Economy","","1.0","","","","","","","1.0","0"
"air-malta","/airline-reviews/air-malta","Air Malta customer review","E Bromage","United Kingdom","2009-06-13","We were first time flyers with Air Malta. We upgraded to Club Class as we were holidaying without our children and wanted to treat ourselves. We had seats 1D/1F on our outward flight and the first inkling that something was wrong was when we were only offered orange juice or water as we settled into our seats. As we were taxiing for take-off the stewardess announced that due to industrial action the crew would not be serving tea coffee or alcohol. As we had been expecting an open bar with champagne included this was very disappointing. The lunch I was served I didn't eat which is actually a first for me I always eat the food served on airlines. On our return on 12th June we took our seats in Club class seats 1A/1C. Again as we prepared for take-off it was announced about the industrial action so no tea coffee or alcohol would be served. There were some very disgruntled passengers onboard and we were also not happy. There was nothing obvious on their website - I had found a small article dated 30/5 and we were not advised at check-in about this situation. I'm not sure if passengers could have taken their own alcohol onboard and drunk it - but being aware of the situation would have been the decent thing to do.","","","Business Class","","4.0","","","","","","","4.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Pieter van Buul","Netherlands","2013-03-19","FRA-DEL-KTM-DEL-FRA B777-300ER. We travelled with our one year old child in her own seat. Although we made already arrangements nobody seemed to be aware that we were flying with a child (chosen seats next to each other not available no baby meal on board). Our buggy ended up on the belt in Delhi while we were in transit. Took us 90 minutes and a lot of frustration to find someone who could take the thing off and hand it over to us. Because of delay and short connection time the transit through the DEL airport was awful. Crew just dropped us of at the security check in the transit area and left us there. So collecting the transit passengers made no sense at all. The plane (B777-300ER ) was worn out and looked very tired. Our seats were very hard and uncomfortable. Meals were tasty but portions limited. No bread served. Only after take off a round with drinks was served. Once they served the food the crew disappeared and never came around again. IFE system limited with a small option of (nice) English movies. It got us there and it got us back home. But next time we will choose a company from the gulf-area again.","","","Economy","","","1.0","2.0","1.0","2.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Tapani Utunen","Finland","2013-03-18","Connected from Finnair to Air India DEL-BOM-GOI on A321 returned the next week GOI-BOM-DEL on a similar A321. Air India uses T3 at Delhi which is very convenient and their baggage allowance is very generous compared to other Indian carriers. Wanted to try their Business Class and paid extra for the luxury on the DEL-BOM-GOI sector: very pleasant and very good service with tasty meals. On the way back it was Economy and cannot fault their service here either because the legroom was good IFE worked well and their catering was adequate. The dinner on the BOM-DEL sector was actually very good in Economy. This is not the Air India I remember from years back they have improved considerably and seem to have added many new planes in their fleet lately. Moreover the fact that they use T3 at Delhi Airport is a great advantage smooth connections.","","","Business Class","","9.0","5.0","4.0","5.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Chatterjee Jayanta","United Kingdom","2013-03-14","Flew AI in November 2012 LHR-DEL-CCU return (AI112 A20 AI21 AI111). Check in swift generous baggage allowance. Flight was an hour late hence didn't cause much of a stir. In-flight decor seating etc.- appalling! Torn carpets and upholstery tired interiors poor lighting creaky and cramped seats poor back support made for a low comfort ride. Ground staff and in-flight staff - were excellent. Inflight entertainment: fair with a bias towards Indian programmes. Meals provided on LHR-DEL could certainly do with improvement arrived in sterile plastic containers cold not fresh. It certainly did not qualify as a wholesome 'Indian treat'. In contrast meals served on DEL-CCU-DEL-LHR were fresh full of flavour. Baggage handling: can do with improvement. Overall they did a good job with honest pricing of tickets and generous baggage allowances with room for improvement in some departments.","","","Economy","","3.0","2.0","3.0","3.0","4.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Sudip Nandy","India","2013-03-13","MAA-CMB-MAA. Check in was by Air India Staff and was good. Flight was on time. Buses were new and good AC. Ground staff at boarding were rude. Flight Interiors were dirty and shabby. It needed a through cleaning. Seats were old and worn. Flight attendants were OK. Food was nice enough for the money I paid and an 1 hr flight. Overall value for money. Cleanliness could be improved.","","","Economy","","6.0","3.0","3.0","4.0","0.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Bourne Denzil","United Kingdom","2013-10-03","Flew AF111 (MU8661) on 1 October PVG-CDG. A380 and AF1680 CDG-LHR. A320. Check-in at PVG wasn't great apparently the staff member couldn't see my onward connection to LHR. The Lounge at PVG leaves a lot to be desired. Once on- board the A380 things were much better. The seat was comfortable and although doesn't lie flat I managed a good 5 hours sleep. Service by the male flight attendant working my section was excellent. IFE was limited and my screen kept crashing. Food was excellent. The CDG-LHR leg was usual European seating but service was efficient and friendly. I would fly again.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","L Rein","Israel","2013-10-02","Flight AF1960 CDG-TLV on September 29. The flight left with about half-an-hour delay. The food (the breakfast) was very poor the service was quite friendly but nothing special the aircraft was dated. Most irritating was an absence of any normal entertainment even on a flight of about 4.5 hours. Generally Air France is worst company I have flown with.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Leigh","United States","2013-10-01","I had an Air France flight about 10 years ago and had a pretty bad experience - delays multiple times over 2 different airports. I and my wife decided to take Air France this time again hoping this would not be the case. Again the company disappointed us gravely. 5 delays notices between SFO Paris and Zurich. Unbelievable. Staff service is bad as well. These stewards threw the food tray at you the French service quality is well known and I've experienced many times in France so I don't expect much. They need to change.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Mike Hood","New Zealand","2013-09-30","GVA-CDG on 22 August on an A319 and the in-flight service was as good as I have ever experienced. Friendly efficient and. for once clear PA announcements. The short flight was full and as is often the case one passenger could not read her seat allocation so a double seat allocation occurred which was quickly and pleasantly rectified by a member of all female cabin crew. Upon arrival in Paris I was in no hurry to disembark (unlike everyone else on board) so spent a little time chatting with the cabin crew and was even invited into the Flight Deck to meet the Captain and First Officer where the flown route was explained in some detail. All in all very pleasant and charming crew. The only minor complaint I would note is the lack of information on the ground in Geneva to explain a 45 minute delay.","","","Economy","","10.0","5.0","4.0","5.0","0.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Sushant Pande","India","2012-04-17","DEL-MRU-DEL. DEL-MRU flight was to depart at 5.20am but got delayed and finally took off at 10am. Airport staff were accommodating and gave us snacks and coffee. Onboard FA's were not attentive and you had to request again and again before being served a glass of water. Food and IFE was average. Return flight on time and was better. Adequate drinks and good food made the return flight pleasant.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Linley Bignoux","Australia","2012-04-11","Flight from Mauritius to Hong Kong was very poor. Although some staff were professional the plane was old the seats buckled and there was not enough food. In the past Air Mauritius was a great airline now service has dropped.","","","Economy","","3.0","2.0","3.0","1.0","2.0","","","4.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Vimal Gupta","Mauritius","2012-03-10","LHR-MRU. A very long night due to babies crying but food was nice unlimited though you have to ask for it and cabin crew very friendly. Seats a bit tight luckily had two spare seats next to me so I laid down. Quite a few blockbusters to watch if you really can't sleep. A bit late in baggage delivery. MRU-CDG. Excellent food smiling staff and superb service.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","A Alexandersson","Iceland","2013-04-03","LGW-KIV on Embraer 190. Departed on time and arrived a little early. FA's were polite and efficient. Catering was a sandwich and a choice of Hot drinks Soft drinks and Moldovan Wine. No IFE but not a problem on a 3hr flight. Only strange aspects were the very stocked duty free trolley coming through the plane but with absolutely no price lists or catalogues so I had no idea what they were selling and that the cockpit messages to staff were in Romanian which surprised me as most airlines now do them in English. Just one quick note be prepared to be locked in the airport for a while. My luggage actually came through first but when I cleared customs and headed for the exit I could see my friends waiting for me but the doors taking me landside were locked after much rattling around 10 mins later a staff member came and pressed the button to let us out! I would gladly fly with them again and the direct flight makes this the best option on this route.","","","Economy","","8.0","","","","","","","4.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Victor Neagu","Moldova","2011-08-08","KIV-FRA-KIV. The plane was an Embraer 190 in spotless condition. Tasty hot meals both ways and a good selection of alcoholic and non-alcoholic beverages. Flights departed and landed on time. Connecting luggage arrived safely. Gate staff friendly and courteous. Onboard flight attendants looked a bit tired and could smile more.","","","Economy","","8.0","","","","","","","1.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Victor Neagu","Moldova","2011-06-17","Was scheduled to fly IST-KIV on June 12. Learned 5 days before the flight that the service on that day was cancelled. Was offered a seat on the next day's flight transfer from/to airport and free hotel accommodation. A big thanks to the Air Moldova representative in Istanbul Sinan who was super helpful in arranging the details of my overnight stay in Istanbul. He accompanied me to the hotel met me at the airport the next day and was extremely friendly throughout my dealings with Air Moldova. Onboard the service consisted of a cold meal and a selection of alcoholic and non-alcoholic drinks. FAs could learn to smile more. Plane a new spotless Embraer 190 with comfortable pitch and leather seats.","","","Economy","","8.0","","","","","","","4.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Jonathan Guerra","United States","2011-03-16","VIE to KIV. The experience was quite odd like going back into the Soviet days as they were using a Yak-40 on the flight. Staff friendly and relatively professional although it felt almost like a charter flight. The meal was quite good and flight was on time. The cabin layout was really bizarre with something looking like a couch near the front of the plane and little leg room in my seat. The fact that they didn't de-ice the plane (it was snowing hard at takeoff) freaked me out a bit too. Not sure if they're still using the Yak-40 but if you happen to get on this one it's certainly a unique experience if you're up for it.","","","Economy","","5.0","","","","","","","4.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","A Dumitru","Romania","2011-01-19","OTP-KIV-IST return. OTP-KIV canceled due to fog instead put on the TK service to IST. For the IST-KIV on well maintained Embraer 190 with friendly and professional FAs. KIV-OTP delayed 1.5 hours but they kept passengers informed. Boarding was a bit chaotic as they could not figure which plane should depart first. They used a fairly old but clean A320-200 and staff were nice. For the price paid attentive service and helpful staff.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Solanki","United Kingdom","2013-03-07","LHR-BOM-LHR return Boeing 777-300ER. Our seats were comfortable inflight entertainment was good with variety of games and Hindi and English movies. Check in at Heathrow was quick and at Mumbai airport. Tip - always check in online for both legs which saves a lot of time and ensure you don't exceed allowances. Food was good but once crew served the food and collected the rubbish after meals they disappeared and never came to serve and drinks or walk around on plane - nor attended to crew attention buttons when pressed.","","","Economy","","7.0","5.0","3.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Arne Scheel","Germany","2013-02-28","FRA-DEL-COK return. Check-in at Frankfurt had a long line which moved quickly. Boeing 787 replaced by B777-300ER food was good IFE had a very limited choice of movies. Crew was neither friendly nor rude. Bag delivery in DEL took quite a while. DEL to COK was on-schedule. The seats were uncomfortable as you could feel the metal in your back. When flying to India from Germany the Middle East airlines are definitely a better choice. Air India had the best flight times the price was okay.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","U Conrads","United States","2013-02-28","My wife and I flew non-stop from Chicago to Delhi. Left on January 22 and returned on January 30 on Boeing 777-300ER. Our seats were very hard and uncomfortable my backrest evidently lost it's memory and refused to stay in the upright position front seat pocket was partially glued together with a disgustingly big wad of chewing gum the inner plastic window insert kept rattling in unison with the jet engines. Coffee was the absolute worse I have tasted flight staff were good. It got us there and it got us back home.","","","Economy","","3.0","1.0","4.0","2.0","4.0","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Chris Chan","France","2013-09-29","Flight AF084 from CDG-SFO on Sep 21. Boarding from CDG was tricky as always due to unmanageable passengers not respecting boarding instructions. Warm welcome onboard from FAs. Seats configuration was 3-4-3 (B777-300ER) with an awful and uncomfortable seat (mine was in row 23J in the Economy zone). Obviously folks from AF who have designed this seat had never traveled in a 12 hours long-haul flight! Food was correct while FAs service was really poor - our FA just skipped the coffee during the 2nd service before landing for a long time chat with another passenger and ignored the rest of the passengers!","","","Economy","","4.0","1.0","2.0","3.0","4.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Ken Duffin","New Zealand","2013-09-25","Manchester - CDG - Hong Kong 16 Sep 2013. Business Class. I'd summarise the AF experience as adequate but at the lower end of BC experiences. The 777 BC seats are somewhat tired these days and the stupid design means a window seat passenger cannot get past the PAX next door if they are reclined. Food was somewhat poor compared to the trip I made from Shanghai to CDG a couple of months earlier - didn't eat anything on this leg (serving foie gras is just offensive AF). Cabin staff not especially friendly. So better than EC but only because of the extra room. AF really need to get their act together - I won't use them again.","","","Business Class","","5.0","3.0","2.0","3.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Betty Pentier","United Kingdom","2013-09-24","LHR-SFO with a change at CDG. LHR-CDG flight was a short one enough to give an overall good impression. Flight lasted less than an hour but were offered drinks and a pastry breakfast. Staff were friendly and the cabin was clean. Flight from CDG-SFO was brilliant. Very satisfied with the entire flight the seats were comfortable! Flight attendants were friendly and attentive. Once we began to taxi on the runway the personal video screens changed from the standard screen to show a live camera from the cockpit! The video screens themselves were really good. There were no grids and the picture was clear. The sound also worked well. The controls were responsive and there was a really good selection. Impressed with the food. I usually pre-order a special meal but I decided to chance the standard meal. I had a chicken in sauce main course with couscous. I got a nice roll with a good sized wedge of packaged brie a large thick slice of packaged pineapple and a really tasty good sized chunk of brownie for dessert. 1.5-2 hours before landing we got our second meal. I got pieces of seasoned chicken with potatoes and a sauce. There was lemon tart for dessert along with another bread roll and package of cream cheese. The entire flight was enjoyable. The plane was comfortable and clean. The staff were friendly and polite and spoke fluent English. The announcements from the cockpit were clear and the captain gave little updates throughout the flight. I would definitely fly Air France again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Kevin Li","Australia","2013-09-24","Boeing 767 on a trip to Paris (CDG) via Singapore. The only element that was good was the refreshment they were typical western style. Not good was the seat they are not wide enough very narrow. On the flight back it was the same.","","","Economy","","5.0","2.0","2.0","5.0","2.0","","","4.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","D Grahame","Australia","2012-03-06","Travelled PER-MRU twice. Reasonably priced seats the timing of flight departure is an absolute nightmare at 2am don't understand why it has to be so late. Plane is fairly uncomfortable with hard seats and lack of leg room. A warning alarm came on 1 hour into return flight and we had to wait around in transit hall for 2 hours in early am. Only direct flight to MRU which is a pity.","","","Economy","","3.0","1.0","3.0","2.0","3.0","","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","D Cheong","Canada","2012-03-02","Very disappointed with the inflight service. Flight from Mauritius to Heathrow is 12.5 hrs. Usually on long flights flight attendants on other airlines would on several occasion offer passengers a glass of water. With Air Mauritius not once did the flight attendants offer water to passengers. You have to ask for it. Once the food was served their duty was done. The quality of the food was very poor. The entertainment choice was limited and outdated.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","C Motee","United Kingdom","2012-02-17","LHR to MRU. Good cabin crew although a bit slow to reset my entertainment system on time flight and baggage arrived as well. Return leg was good 2 meals breakfast lunch and a snack before landing. Seats are cramped my knees were touching the seat in front. Crew don't smile.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","M Storey","United States","2011-01-09","Business class Moscow to Chisinau. I was the only business class passenger. Good condition A320. Flight was on time FA was smart pretty smiling and hospitable. Cabin service was fine - a full breakfast served and service was attentive. I was pleasantly surprised.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","N Gagnebin","","2010-09-01","OTP-KIV return on new Embraer 190. The flight was quick and the little snack was more than ok. Flight Attendants were only interested in some passengers and didn't really care at all for the others. I felt sort of unsafe as no particular attention was brought to passengers calling on cellphone or using electronic devices during take off and landing! My return trip was with the small Embraer 120 for KIV-OTP flight. This very old little plane of 30 seats only was comfy and I felt safe. The single cabin crew who was working was smiling kind and hospitality was great. We left and arrived on time.","","","","","4.0","","","","","","","","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","V Revenco","","2008-09-21","OTP-KIV Embraer 120 Economy Class. The airplane is old and uncomfortable. Whilst waiting in Bucharest had to approach the information desk and ask for explanations with regard to the late opening of the check-in counter. In fact with 20 minutes before scheduled departure the check-in hadn't opened. No announcements or apologies from the airline staff. Tarom-operated flights on this route are a better alternative. The only good thing about this flight was the responsive attitude of the FA on board. Otherwise Air Moldova needs to get its grip together if they want to retain customers.","","","","","2.0","","","","","","","","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Victor Neagu","","2008-03-12","Flew Air Moldova on the Chisinau - London Stansted route. Check-in efficient and quick boarding. The Airbus 320 was in good condition and crew very welcoming. Once on-board offered a cold meal and one round of drinks. Air Moldova makes a technical stop in Paris to drop-off and pick-up passengers on this route. Given that total flight time to London including the stop in Paris is over 5 hours I think it does make sense to serve a hot meal and at least another round of drinks. I guess this was the only disappointment with Air Moldova.","","","","","3.0","","","","","","","","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Michael Mondorf","","2007-08-27","Route FRA-KIV-FRA. First flight was an unmarked MD operated by SkyWings. Service and food were average at best. Return flight turned into quite a nightmare mostly for passengers who had a connection flight from Frankfurt to another city. The flight was scheduled at 0805 first postponed to 0900 then to 1000 and finally to 1230. In the end our flight took off at 1340 nearly eight hours late. There was hardly a word of excuse except a roll and a bottle of water handed to each passenger in the departure area.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","Gaurav Nerkar","India","2013-02-27","BOM-DXB-BOM Airbus 320 both ways with 3x3 configuration. Contrary to previous reviews I really like this product. The leg space was superb outbound flight left on time food adequate and filling. IFE selection was limited. FAs were nice and helpful. Inbound flight was redeye. Delayed by 1 hr and reached BOM late. Again food was delicious and same IFE with same movies. Check in smooth in DXB but in BOM a bad experience. I was travelling with my parents and unfortunately even after repeated requests we were given seats separately. All in all a good airline with comfy seats and good onboard service and cheaper than other airlines.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Albert Georgekutty","United States","2013-02-08","Great travel experience I had back in Aug 2011 on Air India was the reason to choose this airline for my 2012 travel. The transit/immigration through the new DEL airport was smooth. AI faced major delays on my return leg due to computer error at DEL and I ended up spending my time enjoying the new DEL T-3. The cabin crew kept an astounding service quality before the aggressive demanding passengers on board which made the journey memorable. Flaws occur but its very good to see AI is keeping up its pace to superior service quality.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Cooper","United Kingdom","2013-01-10","23 December from LHR to Mumbai on the dreamliner. Plane itself was nice and the food and entertainment was fine although not much in the way of films/games for children. Luckily we had done online check-in for the connecting flight to Delhi as well. I handed in my luggage at the international terminal in Mumbai but this was not on the flight. After numerous telephone calls the luggage arrived on 26. Flight from Delhi to Chandigarh took off despite the pilot telling us there would be little chance of the fog clearing which meant that we circled above Chandigarh 4 times before returning to Delhi. Chaos on arrival and were it not for 2 helpful passengers things could have been a nightmare as no onward transport had been planned. It eventually left in the form of a coach 2-3 hrs later. For international flights AI is good but for domestic flights it is chaotic and staff are very unorganised. I would avoid Delhi airport if possible.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Nanjundan Subramanian","India","2013-01-03","MAA-BOM-EWR on 22nd July. While checking in at Chennai was told I was checked through all the way to Newark. Chennai to Mumbai delayed an hour - reached Mumbai close to midnight - still had an hour to catch the flight to Newark - mysteriously without any reason baggage was offloaded at Mumbai had to go through security again at the domestic airport waited for an hour for a bus to take us to the international airport to be told that we had missed our flight. Air India staff were extremely rude and they had no intention of getting us on another airplane. After a lot of arguments I was put on a flight to London and then on to Newark - lost a whole day. My first trip on Air India to the US and will be the last.","","","Economy","","","3.0","3.0","3.0","1.0","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","C Jones","Namibia","2015-03-04","Flew business class with my wife and 20 month old toddler to from Windhoek to Cape Town and back. Both flights left on time and boarding was pretty quick even though the flights were pretty full. Onboard service was extremely good. The flight attendants were very friendly and helped with the little one where they could and made the flights a very relaxing experience. They are using relatively new Airbus A319 which were clean and comfortable. Food was good but this usually is the case with Air Namibia on all their flights. No on board entertainment on the flight but for 1hr 50 minutes this was not a problem.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","E Birman","United Kingdom","2013-09-22","AMS-MRS on a newly configured Air France A319. The seats don't really recline a la Ryanair but they are far more comfortable. Service was minimal but I appreciated getting a real (espresso) coffee. Staff service was excellent although no explanation or apology was given for the delay. Arrival to Marseille smooth and bags came out quickly. Would fly again.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Harding","United States","2013-09-11","We were in the upper deck of the A380 on a direct flight from CDG to LAX last month. Navigating CDG is a challenge but the very comfortable lounge was a welcome respite after trudging what seemed like forever. This was our first experience with the A380 and were very pleased with the remarkably quiet upper deck. We also appreciated the dedicated passenger ramp at both ends of the journey that made entrance and exit very easy. The flight crew was outstanding very polite and personable. The were very accommodating to my requests for meals whether light or full whenever I wanted them. Food and wine quality was excellent. I echo the comments of other passengers regarding the seats. I'm 6'2"" 200 lbs and the ""sleeping"" position was very uncomfortable for me. Sitting comfort was just okay. My wife is much shorter so it wasn't as much of an issue for her. As an aside the seats on the AF 777's are no better. I'm not sure who AF Airbus and Boeing used to test the design for a business class seat but they obviously recruited no one my size or larger. That aside the overall experience was very good and I would recommend AF.","","","Business Class","","8.0","2.0","5.0","5.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Albert Vasquez","Australia","2013-09-10","I flew AF 256 on 20/8/13 upgrading to premium economy at CDG for a substantial price. Unfortunately my expectations were not met with what was a less than satisfactory onboard service. On boarding I was allocated seat 21A which I identified immediately was broken I brought this to the attention of the male flight attendant. The seat would not stay in its retracted position and I had concerns that this would not be safe. I was most disappointed when this was not dealt with. He returned to say that it would be ok and continued on. The service in general in prem-Eco was less than satisfactory. On arrival into SIN and deplaning I brought it to the attention of the female cabin crew positioned between pre-Eco / economy and asked that it be reviewed prior to the return flight to Paris. She stated that her flight was finished and it was not her problem. It is for this reason that I would not consider flying Air France again.","","","Premium Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Bates","United Kingdom","2012-01-31","London-Mauritius return on 23rd Jan. Plane only half full so lots of space my son had a bad tooth and was looked after very well. Food was fine quite a good flight with no complaints crew were excellent. Have flown with a lot worse airlines supposedly of better quality.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Sahil Kumar","Hong Kong","2012-01-24","Hong Kong to Mauritius return - wasn't a bad trip but the seat was a bit congested and the food quantity was not good. There should be a great variety of food but there were only two which excluded the vegetarian meal both ways. Having Air-Mauritius to be the only possible direct airline to Mauritius the ticket was very pricey.","","","Economy","","5.0","0.0","5.0","3.0","4.0","","","2.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Morris","United Kingdom","2012-01-04","LHR-MRU return. Flew out December returned Jan in economy class on a A340-300 with window seats on both flights. Flight staff on the ground and cabin crew helpful. Food quality generally ok. You could have as many drinks as you required. However that's where the positives end the seating was cramped and no way is the seat pitch 33/34 inch as stated. The recline space available is also very poor so you never feel comfortable quite the opposite with no chance of any sleep. The entertainment system is also disappointing with limited choice of films and music.","","","Economy","","3.0","1.0","4.0","4.0","1.0","","","2.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","C Piron","Rwanda","2011-12-29","Worst airline ever. Business class ticket they lost our luggage and did nothing to find them. We spent 8 days in Mauritius with a 15 months old baby and without any luggage a nightmare. Our luggage were lost in Nairobi. It's not the first time it happens but with other airlines they usually find them and deliver them in a couple of days. Service in the flight is bad. From Nairobi to Mauritius you get a kind of breakfast when you board then after nothing not even a glass of water! And we travelled business class!","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Joaquín Navarro-González","","2007-08-14","FRA-KIV-FRA. This route is now run by an old MD-82 leased from Sky Wings (Greece). This plane has no markings and my seat had no tray table. Parking is at the furthest stand from the terminal so you will have a very long ride to/from Terminal 2. FRA-KIV meal was OK as was the service. KIV-FRA breakfast was great. No in-flight entertainment either way.","","","","","","","","","","","","","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Aurelio Pineiro","","2006-09-21","I'd give it a solid average rating. It seems you can never get a uniform service though; sometimes you can buy a bottle of wine other times you are told wine is not sold or available or wine is served with the meal and sometimes there is none. The flight attendants are perfunctorily friendly something expected from a former communist mentality (customer service-wise). Air Moldova offers the cheapest airfare I have found and the only direct flight from Frankfurt.","","","","","","","","","","","","","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Victor Neagu","","2005-11-20","KIV-FRA-KIV. The airline currently uses A320-200 former Ansett Australia airplanes. Service was average. Food pretty simple and included sliced ham and cheese a bun and salad tea or coffee and dessert. Service average but the good part is the Moldovan red wine they serve on board! Flight attendants friendly but disappeared soon after the empty food trays were collected. Air Moldova is the only non-stop option between Chisinau and Frankurt and in terms of price much cheaper compared to other Air Moldova routes.","","","","","","","","","","","","","0"
"air-moldova","/airline-reviews/air-moldova","Air Moldova customer review","Alexandr Baikalov","","2005-10-01","I used to regularly fly Air Moldova and could see a huge improvement for the last years. The service on flights to Western Europe was always rather very good. Even if in the beginning nothing was different from a regular Aeroflot plane commodities (Tupolev 134) the air hostesses were very attentive and tried their best (speaking English as well as Russian and Romanian). Recently they got Airbus 320 and the flight is a real pleasure. Air Moldova has added lately their entertainment TV program in flight. That is also a change to the horrible comedy Russian shows they used to air before.","","","","","","","","","","","","","0"
"air-india","/airline-reviews/air-india","Air India customer review","D Chopra","United Kingdom","2013-01-02","Business class from LHR to DEL Dec 2012 return. No complaints - all staff and crew were helpful. Plane was a new 777 and seats were very comfortable with a lot of legroom. The inflight entertainment had a good choice of English and Indian films. My only gripe is the lack of an Air India lounge for Business Class passengers at IGI airport in Delhi. It's unacceptable to send your premium passengers to a regular cafe with poor quality food and no WiFi where the staff are trying to charge you for anything they can get away with. Please Air India stop using Cafes at IGI and get yourselves a proper business class lounge with WiFi decent food and drink.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Indraneel Upponi","India","2012-12-30","Flew from Jodhpur to Mumbai on AI 475 (A319-VT-SCI). Flight delayed 1.5 hours and were informed by a call and an SMS after reaching Jodhpur airport. Light snacks served on board and the aircraft had a functioning IFE. Minus the 1.5 hour delay the flight was okay.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","R McLafferty","United States","2012-12-25","Business class from Singapore to Delhi on an A319 and it's was fairly basic. The seats are old and not that comfortable - leg room is ok though. Service from the cabin crew - nothing to get excited about either. They were quite stoic did their basic job and then sat (slept) on the forward jumpseat the rest of the flight. There was a breakfast service (the food was not bad) but they never came through an offered anything else - - nothing. The economy class had a second beverage service - but if you wanted something extra in business class - you had to ring your call button and then they would reluctantly come out of the galley. The inflight entertainment is very basic too - all Indian movies.","","","Business Class","","2.0","3.0","1.0","3.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Caroline Sargisson","United Kingdom","2012-12-23","We flew LHR to Mumbai and on to Goa and return via Delhi. Flights were cheap and therefore I agree that they were value for money. Most of the inflight entertainment didn't seem to work across the cabin or the films packed up. The seats were possibly the most uncomfortable I have encountered they were narrow and the cushions non existent and the toilets smelt. The crew were friendly and attentive on the way out but appeared infrequently on the way back. Food on both flights was horrible. I wish we had paid more and gone with another carrier.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","3.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Alex Strachan","Canada","2014-12-29","SW286 in economy in mid December 2014. I've taken this flight a number of times over the past 10 years this ranked as one of the better experiences by far. First and most important Air Namibia is now using a pair of relatively new leased Airbus 330-200s on this route. The difference between this and the old Airbus Boeing 747s and MD8s are striking. The passenger cabin is clean relatively modern and well lit. The seats have seat-back entertainment systems. I travel with an iPad pre-loaded with movies I want to watch so I can't speak to the entertainment menu itself. The food was relatively bland - simple but edible. They serve a ""breakfast"" close to landing but it's not up to much. Seat comfort - I was in 20H on the aisle adjacent to the bathrooms. Seat doesn't recline but there is no electrical box under the seat in front of you in row H. Flight departed FRA on time and arrived Windhoek 15 minutes early. The flight attendants were for the most part polite efficient and attentive without being fussy or cloying. This works fine for me but not for everyone. The flight is quite rigorously structured - drinks with a hot meal are served relatively soon after takeoff. The cabin lights are then turned off completely for the bulk of the flight (at least 6 hours). The cabin lights don't come back on until 2 hours before landing. All in all good value for the money and much more comfortable than I remember in the past. I remember this flight being more of an endurance ordeal than anything else I've flown SW286 on and off since 2000 and these new planes make all the difference.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","G Busler","Namibia","2014-06-20","Windhoek-Cape Town return in May. The flying product of Air Namibia is very good indeed. New Airbus A319 with good seat comfort. Cheerful cabin crew and ok food. Inflight entertainment on the boring side but no problem for such a short flight. I did like it. What lets them down is the awful administration it takes ages to reach someone by phone and their so called call centre puts you on a loop whenever you are calling. So for me it was thumbs up for the flight and thumbs down for the admin.","","","Economy","","6.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","U Guenther","Switzerland","2014-05-05","WDH-JNB. Flight departed on time food was good and service very professional. Seat comfort for a short-haul flight excellent! Boarding in Windhoek could be better. There was no priority counter. As with SAA passengers from Eco should not be allowed to use the toilet in Business class. The flight attendants should see to this.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Curt Hous","United States","2013-09-10","We have traveled all over the USA and Europe for over 30 years. This trip was 3 weeks long we were on American Airlines British Airways Iberia etc. with the same luggage. But Air France charged us £60 each for small carry on bags that all other airlines allow free. The check in clerk was very rude and rigid in typical French fashion. They were proud to say that they are different and do not belong to the ""One World Alliance"". The on board experience was just as bad flight attendants were rude and unwelcoming service was poor. This was a pleasure trip and Air France took all of the joy out of air travel. We will never fly Air France again and would not recommend.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Hutter","Germany","2013-09-09","BSL-CDG-IAD / JFK-CDG-BSL. The short legs on ATR 72 were nice solid. Quick round of drinks and choice of snack. Easy check in / boarding due to small plane and few passengers. Changing in CDG between 2E and 2G absolutely without a problem via airside shuttle bus and many signs. CDG-IAD on A380 with mixed results: Economy seats on upper deck are a plus when travelling as a couple - only 2 seats at window with nice little storage compartment between seat and window. Very good choice of films/music on IFE. However for an airplane of 2.5 years of age the interior looks like straight from the 90s: egg-shell-whiteish plastic and a smallish screen. The weirdest thing is that the screen is offset to the left to accommodate the remote control on the right. This makes for awkward angles of head/neck while watching films. Seats quite hard but enough leg room for me (6 ft 6). Crew very nice and open bar in the galleys throughout flight. Still do not understand the boarding process: They started boarding 40 minutes before departure despite 500+ passengers and a more thorough check due to flight to the US. Departure therefore almost an hour late. JFK-CDG in 10 year old 777-200 with the same seats/video screens/interior design. Crew very nice. They recognized me not fitting in my regular seat (albeit officially the same pitch in 380 and 772) so they moved me to bulkhead seats with lots of leg room. Seats very hard. Weird time of serving a good selection of (for airplane standards) good food: After a midnight takeoff they started serving a full dinner despite almost all passengers longing for sleep. All in all a good experience with some quirks that need to be cleaned up.","","","Economy","","7.0","3.0","5.0","5.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Steven Manootham","Germany","2013-09-05","BKK-CDG-HAM. My AF Flight was a morning flight at 9.45 am. Check-in staff very friendly and helpful flight full on B777 10 seat abreast in Y Class very tiny seat with footrest tiny aisle very cramped. Crews very rude didn't want to speak English 2 hours after departure crews begun with service lunch (only 1 choice) but high quality and quantity with bottle of red and port wine packed in the food tray only soft drinks and beer were offered finalized with coffee and tea. 30 mins later Duty Free offered after Duty Free informed that self- service bar with soft drinks was offered at the galley from that time on FA's were absent. No water or beverage offering during the flight until next snack service (sandwich croissant cheese tea and coffee) 2 hours before landing. Luckily AF has a very good IFE on board. Transiting at CDG 2E to 2F was smooth and easy (not horror as reported). CDG-HAM on A321 with croissant and soft drink. Other disappointing: no glass of champagne for Y class as advised in the website and newspapers.","","","Economy","","5.0","2.0","1.0","4.0","5.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","C O'Hanlon","United Kingdom","2013-09-05","BHX-CDG-BHX. Outbound flight fine on time and good service on board consisted of complimentary snack and drink. Plane was an Embraer type narrow body with a 2x2 configuration. Plenty of leg room and leather seats made it a comfy experience. No IFE as only a 45 minute flight. Return flight I arrived late at the check-in (25 mins before the departure time). I can't praise the AF ground staff highly enough for getting me on that flight particularly as I was due to attend a wedding back in the UK. The flight was the same as the outbound one. AF still takes some beating on this short hop.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Suddul","Canada","2011-12-21","I was delayed more than 48 hrs in Shanghai Pudong Airport! The whole ordeal started when we boarded the plane we were told there was a technical problem and take off would be delayed. The crew had to open the middle doors for us as it was getting too hot inside. During the 4 hr wait we did not get any food or drinks! We were driven finally after 5 hours on the tarmac back to the terminal to be dumped in the airport hotel without food or information. For the next 2 days we were left without any info on the flight! We had to fight with airport staff to get our luggage back after more than 24hrs. Absolutely unprofessional management of problems lying to customers covering up a major problem and never getting back to us for any kind of compensation.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Chris Campbell","Australia","2011-12-03","My Family and I flew Singapore to Mauritius and return via KL. We were impressed with good inflight customer service including the food having travelled there new Airbus A330-200.","","","Economy","","9.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Brett Moore","Australia","2011-10-16","Melbourne-Mauritius-Nairobi return pleasantly surprised by the level of service we received. For both long haul services requested and received exit rows - which can be quite difficult to do with other airlines. I found the seats comfortable food was fine and there was never any issue about heading down to the back galley to get a drink when you felt like one. The staff on the whole were very friendly. Mauritius airport itself is very small and cramped but this should not be a problem when the new terminal opens.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Tom Baum","United Kingdom","2012-12-23","Flew domestic on a very early flight from Delhi to Nagpur. Checked in at the airport and this was fast and efficient. Straight through domestic security into the large airside lounge area with shops and cafes open despite the outlandish time (04.30). Flight boarded early and was not full. A319 looked tired and seats were old. Service was fine but food as poor - a greasy wrap - with hot drinks. Landed on time in Nagpur and deplaned quickly.","","","Economy","","7.0","2.0","3.0","2.0","0.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Victoria Smith","United Kingdom","2012-12-21","Travelled from Heathrow to Trivandrum connection was missed due to queue's at Bombay absolutely no help from Airline to get through queue's. Also lost our luggage for over 24 hours as this had already been checked into the connecting flight.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Pawan Datta","Germany","2012-12-17","Travelled from Frankfurt to Delhi and back. The new dreamliners are servicing this route and the flight experience was excellent. Ample leg room large comfy seats in economy big overhead luggage space amazing lighting and windows.. The entertainment options were good and the flights were smooth. The food could have been better! I have travelled Air India before as well but this was the only time I enjoyed travelling with them.","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Bruce Munroe","Australia","2012-12-17","5+ hour Flight from New Delhi to Singapore started badly when we were seated in economy rather than the business class seats booked and paid for 6 months previously. Told they couldn't move us despite there being empty seats in business class. After a great deal of fuss we were moved forward. What a mistake - should have stayed in economy where the seats at least had a bit of padding and the service must have been better. No food served to anyone in business class but I assume you could have asked for it. Drinks offered once by a hostess that had difficulty with English so a red wine became a straight whiskey. After serving this the hostess and the cabin manager went to sleep in their chairs behind the curtain. In 40 years of travelling extensively this had to be the worse experience of any flight for comfort and service.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","M Fadjar","Spain","2014-01-16","FRA-WDH (Windhoek)-WVB (Walvis Bay): First of all bear in mind that this in an airline that only operates 10 aircraft's in total (out of which only 2 are wide body) so just do not expect them to have the same kind of resources of competitors with much higher economics of scale. Brand new A330-200 (delivered 2013) serving Frankfurt - Windhoek route with relatively simple business seats (2 setting only meal/upright and lie flat) any other position in between could be adjusted by pressing continuously either one of these 2 functions. Leg part is for thigh support only as an extension for calf an ottoman is provided where shoes could be stored underneath. Simple and tidy without confusing buttons. Meals are served in very basic cutlery (on plastic tray) but the taste is surprisingly good (choices between meat/chicken and fish/seafood plus entree and dessert). Crew efficient and friendly without being pretentious. Luggage handling excellent with priority collection for business. Overall an Airline product that well represents Namibia: relax neat and tidy. Definitely recommended if your final destination is Namibia.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","3.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Joerg Boese","Germany","2013-11-28","Windhoek-Cape Town Business. Good boarding perfectly on time. New A 319 with extremely comfortable Business- seats (2-2 configuration new seats with plenty of rooms). Breakfast was good flight attendants very attentive and checking on the passengers. On time arrival. Can't get better than this flight and price was reasonable.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","R Przybylski","Germany","2013-11-18","Had a very pleasant experience on my flight from Frankfurt to Johannesburg via Windhoek on the new A330-200. Check-in swift and friendly staff. Boarding easy. Departed on time and arrived 30 min ahead of schedule in Windhoek with a 1 hour layover going to Johannesburg. The new A330 is very pleasant seats are very comfortable and was able to sleep for most of the time. Will be using Air Namibia on my future trips.","","","Business Class","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","F Paolo","Italy","2013-09-03","Flight AF695 MIA-CDG 12/08/2013: This flight is operated with one of the last 7 B747 that remains in operation with Air France. Crew were nice and the flight was on time both at departure and arrival. Meals were good and on best standard around for Airlines. Now there comes the downsides: the seats are some of the worst I've flown. Then the IFE crashed throughout the airplane just few minutes after takeoff the crew restarted it 3/4 times without success. Lastly was the seat was not cleaned at all: there was trash in my front pocket and some trash under the seat also the two rows near me was full of trash the crew apologized and cleaned while before departure. At least a nice and gentle crew.","","","Economy","","5.0","1.0","4.0","4.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Haasz","France","2013-09-03","ICN-CDG. Run down seats (old generation) several parts in seat and armrests missing. No lie-flat seat. Too short (I am 1.87 cm - I guess it can only accommodate persons up to 1.75 cm). I complained to the crew who was very attentive to my comments but could not do anything but agree. Food: average for business class. A bad experience.","","","Business Class","","3.0","1.0","3.0","3.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","R Girard","France","2013-09-01","I flew from Paris CDG to Hamburg through the modern terminal 2F. The flight was good and the crew were polite and helpful. The seats had a good recline even for a short flight of 1.5hrs. The one thing that I regret is the food choice - only croissants were offered. I will use this airline again for my next trip.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","David Partridge","United Kingdom","2011-10-13","Horrific flight out managed to sleep a little on the way back but only because I probably could have slept standing. The seats were horribly uncomfortable (comparable to a short haul easy jet flight possibly worse) and any room for your feet is taken-up by the inflight entertainment box. Inflight entertainment had poor screens and an even poorer selection of films. Seats badly damaged with wire from the document holder (which had somehow reversed its spring) forcing into my knees for the whole way out. Flight staff polite but seemed to be very pleased with themselves which added to the depression of the whole experience. Booked through Kuoni so expected the flight to be fine I won’t be so trusting in future. I find it hard to believe given the cost of everything on Mauritius that their airline has to be so poor.","","","Economy","","","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","T Duff","United Kingdom","2011-09-13","London Heathrow to Mauritius return. I'm 5'10 and average build and found I had sufficient room to recline and doze a bit for the 12 hr flight. The inflight entertainment was good with a large touchscreen offering recent movies tv documentaries and games - all on-demand. The only drawback is that the screen is sometimes too touch sensitive or not at all which can be frustrating at times. Going out mine froze all together once but the stewardess reset it within minutes. The food was tasty and service not intrusive. However there was no announcement that drinks were always available in the galley - I only knew this from previous reviews. Flight out was just 1 hr delayed due to late inbound arrival but return flight taxied dead on time and arrived 30 mins early.","","","Economy","","8.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","F Choong","United Kingdom","2011-09-05","Paris to Mauritius return on Business with a promotional fare. Warm welcome from staff served a choice of pre- flights drinks with a local tropical touch. Starters main courses and desserts tasty and again with a creole twist that was memorable. The lie-flat seat is comfortable with relax and massage options. Plenty of space for storage and water bottles provided before going to sleep. Only 2 things to improve - the IFE is not on-demand and the choice of movies is limited there are no snacks/drinks buffet on overnight flights which last about 11 hrs. Otherwise a satisfying trip where I managed to get 7 hrs sleep.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Kelston","United Kingdom","2011-09-04","Mauritius to London Heathrow. The service was below average. Food was satisfactory although served chicken for every meal. The television did not work I told a cabin crew member 3 times and she simply said 'ok I'll come back to you' she didn't for 12 hours. As for the other points they were satisfactory. Not much leg space and variety of films and shows.","","","Economy","","3.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","I Boyle","Australia","2011-08-17","MAU to SYD. Flight was ok nice aircraft but as for cabin service - well your on your own. If you need the toilet join the line of Economy passengers for Business Class facilities. A request for water was met with ""try economy"".","","","Business Class","","2.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Menon","India","2012-12-03","Travelled from Mumbai to Bangalore. Early morning departure from Mumbai. Aircraft A321 neatly maintained. Pushback on time and smooth take-off. Hot breakfast served onboard. Asked for a second helping of fruit bowl and was immediately provided with one. Inflight channel had a latest Indian movie going on though the Flight path channel stopped working half an hour into the flight. FA's quite attentive to passenger needs . Landed on time in Bangalore. Air India seems to be improving it's quality of service by the day. Will fly them again.","","","Economy","","7.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","George David","United States","2012-11-30","Delhi to Chicago on AI127. 16 hour flight with no working inflight entertainment. The food was horrible and served in foil trays. No fruit or salad. Our confirmed seats were changed and we had to switch with someone. 9 hours later breakfast was served. No snacks or coffee served between meals. We will stay away from Air India.","","","Economy","","6.0","3.0","2.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Ken Lee","United States","2012-11-29","BKK-DEL-KTM-BKK in business class. BKK-DEL airplane old seats are old no footrest. Toilet reeks of moth balls served same food as in coach in foil container. KTM-DEL-BKK same old plane asked for a blanket and received a used and stained one. No Ice on board no Immigration form on board no fast track offered. Had Non veggie continental and they served me cold spaghetti Bolognese. Poor service is one problem but biggest problem with their staff.","","","Business Class","","2.0","2.0","2.0","1.0","2.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Rice","United States","2012-11-26","Flight AI 317 19 Nov HKG to DEL-BOM. This deals with the 777 service HKG to DEL. Flight was inbound from Seoul and even though we saw the plane for 2 hours + at the gate we were still late. Security boarding was extensive and a joke. Seat was broken but was found another. Flight attendants were grumpy. When we finally took off bar service started with tray table unceremoniously taken out in front of you with a bang. You had to have a drink no question. Then the food came. Was told prawn curry or vegetarian. No menu. No choice. It all came on 1 tray. Flight had not been provisioned correctly so 1/3 of business class got economy meals. Seat went back all the way to horizontal so I slept but cabin was freezing. Arrived in Delhi late. Disembarking the galley floors were flooded/cluttered which was awful. Transfer to connecting flight was badly handled. AVOD was a joke. It was very complicated and a choice of all of 4 new films.","","","Business Class","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","S Johnson","United States","2013-07-17","FRA-WDH. Business Class. Separate check-in was efficient. Access to Cathy Pacific lounge. Flight took off on time landed on time. Three course meal + breakfast. Appetizer (smoked salmon) and desert (cheese plate) were good. Wine selection was solid. Main course was below average. Seats were circa 12 years ago. No AVOD but several channels to choose from. My video worked. My colleague in another row was not so lucky. When she brought this up our flight attendant mentioned how the staff was looking forward to the new A330s. Simple touches would have refined my overall view menu cards a little more attention to make up for the sub-par seats etc but overall it was a good flight.","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","S Johnson","United States","2013-07-17","WDH-CPT. Business Class Flight departed on time/landed on time. Loads of leg room in both economy and business. I would argue too much leg room in business class (I'm short) but it was more than normal. Business class has in- seat video systems but was not available on shorter routes. Service went like this: welcome drink newspapers coffee/tea breakfast (food was very good). I went to the back cabin during the flight to stretch my legs it was “Economy Plus” seating throughout. At airport I did noticed the business class luggage came out last. Overall a good product new airplane.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","J A Cameron","South Africa","2013-06-25","Frequent Flyer with Air Namibia part of their Rewards programme. Live in Cape Town but work in Namibia every 6 weeks for a week. Use to fly Economy but because of their old planes I moved over to Business. They have however moved to new planes which is fantastic. Still fly Business though. Leg room is great but don't like the harder leather seats (still need to be warn in). On-board attention is good enough (even in business). Its only a 2hr flight to Windhoek so there's only so much attention that I ask for. Only problem I have is the coffee on-board (Business Class). It really is disgusting. However all in all a great airline.","","","Business Class","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","J Herold","Germany","2013-06-23","Business Cabin was very old. It was impossible to sleep because of the old seat. The entertainment was not working. The wine was very bad I couldn't eat the food. Cabin stuff ignored the PAX (it was a better crew on the way back). FRA-WDH trip - not worth the money. I will avoid Air Namibia!","","","Business Class","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Rossi","United States","2013-09-01","Recent trip from BOS to CDG as a SkyTeam Elite was anything but pleasant. I am enrolled in Delta's program rather than AF's (though I probably fly AF and KLM more than Delta) and the whole ""SkyTeam seamless travel"" ad campaign is an absolute joke. My platinum status did nothing to upgrade me to the Premium Economy seats though it is supposed to - at check-in AF said I could only upgrade for a fee. When I asked to speak to a supervisor the story changed and ""all the Premium Economy seats are already taken but if not we would of course upgrade you."" Getting on the flight 3 out of 27 Premium Economy seat were occupied. I politely asked the head steward if under the circumstances I could take a PE seat and he gruffly said that I should have asked on the ground - it was impossible to ever upgrade passengers once on board! No one is actually bad they just don't care and have learned that they can fob off any complaint. Flight attendants do an adequate job of serving dinner then you don't see them again the food on board is also adequate economy seats are expectedly uncomfortable IFE screens tiny. The best thing about AF are the CDG lounges. The worst thing is the uselessness of working to get status on SkyTeam when partners can be utterly arbitrary in honoring its benefits.","","","Economy","","3.0","2.0","2.0","3.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Margaret Crowe","United Kingdom","2013-08-28","Flew from London City Airport to Brest on 20th August Flight AF5291 and returned on 27th August Flight AF5290. Having arrived 2 hours before my flight at London City Airport and being second in the queue at check-in I was told I was being put on stand-by as Air France were not sure how much luggage they would be able to carry. I was told to go away and return 40 minutes before my flight and that I may have to divert to Paris or stay in a hotel at City Airport overnight. Being an elderly person travelling on my own I was concerned by this and this was not helped by the attitude of the Air France staff. Having booked my ticket 6 weeks ago and arriving in plenty of time before check-in I feel that this was totally unacceptable. I will certainly not be travelling with Air France until they improve their service and their attitude towards their customers.","","","Economy","","1.0","5.0","1.0","2.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Ward","Costa Rica","2013-08-28","Flying from Atlanta to Paris CDG in Economy. We were held on the runway at Atlanta due to thunderstorms. Not the fault of AF but where were the crew? It was stiflingly hot but no sign of water. The menu looked good but the meal was abysmal. The champagne aperitif turned out to be a choice of a long opened bottle of fizz or a plastic bottle of vin de table. Miserable staff who then disappeared until offering a low grade snack before landing.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Bernard Feissat","France","2013-08-27","Brussels to CDG and CDG to Narita in First Class on Aug 2nd 2013. I had booked in business but upgraded. Boarded a train in Brussels allowed to wait in Thalys lounge comfortable but basic no service on the train but luggage handed over and rather short trip of 75 minutes in first class. Collect luggage on the platform in CDG pretty quick an AF staff member welcomed us on the platform. Small waiting lounge while our luggage was checked in accompanied through priority immigration and security line then to the First class lounge. Accompanied and driven by car to the plane and introduced to the crew on A380. A nice female attendant took good care of us all through the flight very professional a quick lunch (just a main course and light sweet as I had eaten in the lounge). After lunch I changed into the pyjamas offered coming back to my seat the FA had turned it into a bed with mattress soft pillow and comfortable quilt. Nice breakfast of apple pancakes and tea. After landing first to disembark welcomed by AF staff priority lane for immigration and by the time we entered luggage hall our case had already been collected by another AF staff waiting for us with a luggage cart. All in all a very good experience.","","","First Class","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Alan McQuillan","United Kingdom","2011-07-27","Business Class from MUR to Paris. Usual great service. Clean A340. Crew very pleasant and smiling. Wines and food was ok. Seats aren't the most modern but plenty of space and very comfortable. Left on time and arrived 10 mins late. This is a late flight so they quickly serve dinner then close cabin down for the night.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Trevor Banthorpe","United Kingdom","2011-07-18","Paris-Mauritius-Paris Economy on A340's. Poor service on both flights. Seats very uncomfortable they seem to tilt forward and have limited space. Food OK but drinks service appalling. 1 trolley service and 1 round of soft drinks for 11 hr flight! If you wanted more drinks you had to go to the galley at the back to help yourself where the flight attendants were sitting chatting/reading or putting on their makeup! If you are a Mauritian national though you are very well looked after personal food & drinks served and bottles of wine given to take home! Will never fly them again.","","","Economy","","1.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Michael Adolphe","Australia","2011-07-03","MRU-MEL-SYD - A340. Service on board was very good however a couple of announcements could have been made by staff prior to boarding in Mauritius warning Sydney passengers in transit that their duty free spirits purchased in Mauritius would be confiscated by security staff upon arrival at Melbourne airport. The onus is on the Airline to warn its passengers that only a limited amount of liquid would pass security requirements at the second check point. This problem occurs quite often and results in quite an unnecessary loss of revenue to passengers unaware of this legal requirement.","","","Economy","","7.0","","","","","","","4.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Chen","Mauritius","2011-06-30","MRU-CDG. Business. One of the newest A340. Excellent service staff was very helpful and pleasant. If the seats would be at 180 that would be great. Keep on the good job.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Martinus R Suryanto","Indonesia","2012-11-05","Flight AI-380 from DEL-SIN on 3 Nov 2012. Slightly delayed for about half an hour. This time the aircraft comes with personal screen on each seat though limited in choice. FA's were attentive with call button being responded to promptly. Seat was comfortable and I managed to sleep for few hours. Arrived in Changi earlier than scheduled. Highly recommend this airline.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Martinus R Suryanto","Indonesia","2012-10-30","Flight AI-381 from SIN-DEL on 27 Oct 2012. Aircraft (A319) uses old Indian Airlines theme livery and arrived on time. Boarding was quick and well organised. Once onboard I found that no IFE available in this 5-hour flight so passengers were left without any entertainment except magazines and newspapers. Cabin crews were efficient however did not seem enthusiastic in interacting with passengers and hardly smiled. Call button answered promptly. My non vegetarian breakfast was tasty the crews performed one round of drinks after the meal and also one more prior to landing. In short a nice and acceptable flight.","","","Economy","","8.0","3.0","3.0","5.0","0.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Dominique Epstein","France","2012-10-29","CDG to MAA (AI 142/B777LR) followed by a return trip MAA-CMB-MAA (AI 273/274- A321) then MAA to DEL (AI 430- B787 Dreamliner) and DEL to CDG (AI 143-B 777 LR). All flights on time check-in and embarkation monitored by cabin crews. All aircraft's clean modern and comfortable. Thanks to thin backseats the pitch seems larger than usual and to add to feeling of comfort the seats are equipped with footrests. Special mention to the Dreamliner brand new aircraft and serving several domestic destinations before entering service on international lines. The 'magic' stops here. No announcement given by captains. Average service from aircrews keeping a correct attitude and acting professionally. Food is below average both in quality and presentation. No menu given and on each flight almost the same choice of main course is proposed: vegetables or chicken with rice. Breakfast is very basic. All meals served in low quality plastic even picnic cutlery on long-haul you are afraid to break while using! Drinks are served before meals but take care as no drinks are served with meals (a mini bottle of mineral water comes in your plastic tray). AVOD delivers a basic but correct selection of classic and more recent movies Hollywood and Bollywood. All in all the AI product is simple the service minimum while acceptable as prices are on the low side. The food should really be improved and is not at the level one can expect from a flag carrier.","","","Economy","","5.0","4.0","3.0","2.0","3.0","","","3.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Derek Salter","South Africa","2013-06-16","Frankfurt to Windhoek and continuing onto Cape Town three days later - economy. Easy check in at Frankfurt and smooth boarding. Old plane but comfortable seating and pleasant food. No individual entertainment system - just the overhead screen. All staff very helpful and pleasant. Had special deal to upgrade on Windhoek to Cape Town flight for only $600 Namibian dollars. new plane with plenty of leg room and comfortable seat. Great service again. Pleasantly surprised all round and flights left on time arriving early in both cases. Recommended.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Michelle Koenig","South Africa","2013-06-10","My wife and I flew SW709 Windhoek - Cape Town on 3 June 2013 in Y/C. Brand new and spacious Airbus A319. Our flight can only be described as excellent! Extremely friendly and attentive crew full of fun and humour with passengers. Full service Dinner was a choice of 4 heated meals! Beef-Chicken-Fish or Vegetarian - very tasty. Flight attendants kept the wine freely flowing! Suggestions to their Cabin Services would be to change their brand of coffee (awful) and to issue disposable earphones to watch the in-flight drop-down movies instead of routing it through the PA system. All in all a great airline and a great crew flying the Spirit of Namibia.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","S Antichi","Namibia","2013-06-02","Service on board is not so bad but everyday you must fight with cancellations delays and unbelievable situations. Sometimes I fly domestically and generally they are not so bad but awful when I flew long haul WDH-FRA. In FRA after we checked baggage they announced the flight to WDH was delayed until the next day it was no possible to get your luggage back. SW paid hotel and dinner in a good hotel but airline service was very bad.","","","Economy","","5.0","3.0","3.0","4.0","1.0","","","3.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","G Delport","South Africa","2013-06-02","I flew on 18/05/2013 from Cape Town to Windhoek and back on 26/05/2013. Was very surprised with the excellent service and overall great flying experience. The food was very good and although the tickets are a bit expensive for a 2 hour flight I still feel I got value for my money. The only thing Air Namibia should improve on is their in-flight entertainment.","","","Economy","","8.0","5.0","4.0","4.0","2.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","T Poirey","United States","2013-08-27","Paris to Washington (IAD) in economy on August 27. We had a pair of seats aisle + window with a convenient individual mini-storage bin by the window on top deck of Airbus A380. Extremely quiet and smooth flight. Aircraft very clean and in excellent shape. Reasonably comfortable seats with small footrest and excellent video/audio selection (wide music selection and at least 30 movies to chose from in a variety of languages). Departure delayed a few minutes due to a couple of passengers showing up late. Crew was pleasant and helpful. Food was average for economy. Open bar in the rear throughout the flight is a definite plus. All in all a good experience. Value for money was top by definition: frequent flyer award tickets earned in Delta FF program (yes FF tickets can be had even in high season at least when you book 9 months in advance).","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Vithiea Peang","United Kingdom","2013-08-26","Flew with them back in February and March. One is ABZ-CDG. Another one is CDG-ZRH. Both are returned flight. Enjoy all the flight even there was nothing much to comment as they were all short flight. Check-in at Zurich was nice as the staffs checked through my baggage straight into ABZ even though I bought two separated tickets. Sandwiches snacks and drinks are offered onboard which were alright. There is not IFE. So can't comment on that. Would have been much better to get a proper meal for the price I've paid for. Overall satisfied with the airline and would fly them again.","","","Economy","","8.0","3.0","3.0","3.0","1.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Bryant","United States","2013-08-22","August 1st - Minnesota to Paris aboard AF 340-300 flight was great. Enjoyed the larger seats and more leg room food was average wine with and after dinner was good. The air-conditioning in the airplane was not working correctly so we sat on our blanket and pillows which offset the hardness of the seat. After dinner we were offered liquor flight attendants were friendly and accommodating. Since we departed at 8pm shortly after dinner the lights were turned off encouraging passengers to sleep or take advantage of the in screen entertainment. Screen size was exceptional big and easy to watch movie and TV selections were average. Breakfast was served about an hour before landing again the food was just average. Would fly AF Premium economy again absolutely so much better than economy.","","","Premium Economy","","6.0","4.0","5.0","3.0","3.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Barrie Barnes","United Kingdom","2011-06-26","Just travelled to and from Mauritius in business class. Service was excellent. Nothing too much trouble for Cabin Crew. Very good comprehensive menu. Comfortable seats. Able to sleep comfortably both outward and inward journey. In flight entertainment a little limited. Otherwise very good.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","K van Zyl","South Africa","2011-06-09","Johannesburg to Perth return. Service good seats comfortable. AVOD operated without any problems. The crew were friendly tasty food and wine is excellent. On our return schedules changed without notification however Air Mauritius covered all costs.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Meisnar","United Kingdom","2011-06-06","London-Mauritius-London with A340-300. Check in: friendly and helpful staff trying to accommodate seat requests. Seats uncomfortable and tiny leg space (I am 1.90 m) but managed to sleep somehow. Food ok nothing special staff go round frequently with wine and water during flight. Entertainment limited few selection of films which are shown in unpredictable loops Aircraft needs upgrade to more comfortable seats they must be reading these reviews as most flaws mentioned not noticed (ie. patronising staff no child menu no water etc.)","","","Economy","","5.0","","","","","","","4.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","P Patel","United Kingdom","2011-04-04","Flew back with my husband and 2 children from Mauritius last night in business class and was appalled at level of service onboard. No child meals in fact no child friendly food whatsoever. Considering it's such a long flight they should be more prepared for children travelling. We requested child meals at booking and did not get on way out so on return My agent requested again but yet again this was ignored. We have travelled in business class on both BA and Virgin and Air Mauritius can't even come close in comparison to service provided by these airlines.","","","Business Class","","","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","Nikhil Ghag","Germany","2012-10-29","Mumbai (BOM) to Mangalore (IXB). A321 was clean full lots of leg room even in economy section. Food served even on 55 mins flight good entertainment options and all at a good ticket price. If all AI flights are as good I look forward to flying them again.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","R Selva","Canada","2012-10-22","Domestic from MAA-DEL which was a good flight segment the food was good but the entertainment was very limited. Flying from DEL-YYZ after we took of I wanted some eyeshades so pushed the call button but no one came. Despite the flight attendant walking past several times no one helped. I couldn't get basic amenities like eyeshades and a toothbrush for a 15 hour non-stop flight! The inflight entertainment was ok but my screen didn't work half way through the flight! The food was ok nothing too fancy! Overall flying with Air India was the worst idea possible would not recommend.","","","Economy","","","2.0","1.0","3.0","2.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","D Bhatia","India","2012-10-15","DEL-ATQ Economy class on A321. Short but pleasant flight. Smiling FAs. Nothing much to complain.","","","Economy","","8.0","5.0","3.0","0.0","3.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","S Neoh","Malaysia","2012-10-11","AI381 SIN-DEL delayed two hours due to a late inbound flight (but notification email sent under three hours before scheduled departure by which time I was already en route to Changi). An unaccommodating seat in a dated (if less than half-full) A320 was only marginally less disappointing than a breakfast service at which I was offered Fanta owing to a lack of regular juices. Given the low occupancy rate one might have expected service to have been more prompt and attentive. Instead the boisterous cabin crew decided to occupy the empty rows towards the rear and chatter amongst themselves while the passengers were left without IFE in a dimmed cabin. What you pay for is what you get.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","R Puritz","United Kingdom","2012-11-26","Flew Frankfurt to Windhoek on 1.11.12 and return on 11.11.12. Outward journey a little delayed due to mandatory inspection return journey on time. Big comfortable Airbus 340 food quite pleasant and flight attendants efficient if a little unsmiling. Entertainment not much good but no problem on a night flight.","","","Economy","","8.0","4.0","3.0","4.0","2.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","D Pegg","South Africa","2012-10-10","A319 WDH-JNB. Friendly cabin crew flying time just 1hr 35min yet a 4 course meal served with drinks and 3 choices of main course was served - however food of dubious quality with bland taste. Captain kept passengers informed about storms en route - all in all not a bad experience.","","","Economy","","7.0","4.0","5.0","2.0","0.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Nico van der Merwe","Namibia","2012-08-28","I have flown this airline three times in the last three months. The flight was delayed every time. In total I have been in the air with this airline for six hours and delayed for 7 hours. Those who fly regularly from Windhoek know that this airline is unreliable. I do not recommend this airline to anyone who has connecting flights scheduled commitments or who do not have the mental stamina to endure wasted time or being treated with disregard. The ratings are deceiving because even though the general services are fair I would forego food and drink to been time.","","","Economy","","2.0","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","J Quinto","Spain","2012-08-16","I flew from Victoria Falls to Windhoek and from Windhoek to Gaborone. Both flights were on ERJ135 planes. Actually it turned out to be the same plane and piloted by the same woman pilot. Both flights were on time and were only half-full. The single cabin crew served a small meal during the short 1.5 hour flights. All very relaxed and very adequate.","","","Economy","","8.0","","","","","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","M Bryant","United States","2013-08-22","August 21st Paris to Minnesota aboard AF 340-300. Flight delayed an hour because of a problem with the air- conditioning. Once again we enjoyed the larger seat and extra leg room. I especially like the option which allowed me to raise the seat front to support my calves. When dinner was served; my choice of chicken was quite good while my husbands choice of risotto was not good at all. Flight departed at 1.50 pm the lights were dimmed after dinner to enable passengers to get some rest. Attendants came through 3 or 4 times offering snacks and ice cream as well as additional drinks. The entertainment options were exactly the same offered on our previous flight. Once again we did not need the blankets so we sat on them which compensated for the hardness of the seats. My only complaint is the handling of our luggage. One of the advertised benefits of booking and paying for premium economy is to have your bags tagged priority’ which is supposed to insure prompt delivering upon arrival. As I stated our flight was an hour late departing therefore we only had 45 minutes to make our connection in Minnesota. We were traveling with friends who did not opt for premium economy. We both checked in at the same time. Upon arriving in Minnesota our bags which were tagged priority were definitely not delivered in a timely manner. In fact many non priority bags arrived long before ours; including those belonging to our friends to flew economy. As a result we barely made our connection (2 minutes) our bags did not.","","","Premium Economy","","4.0","3.0","5.0","3.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Kym Streeter","Australia","2013-08-21","CDG-VIE took this morning flight and it's so disappointing to see the standards drop so low. For breakfast if you don't drink Tea of Coffee it's Bread (croissant) and water no juice of any kind. Crew look suitably embarrassed. And you have for the inflight entertainment the reading of their Air France magazine. The paper cup and napkin is collected in a rubbish bag very quickly after serving and then the crew disappear. Virtually a low cost company.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Jerome Levadoux","United States","2013-08-13","Frankfurt to Clermont Ferrand - connecting in Paris with both segments on Air France. Connection requires you to switch from terminal 2F to 2G in Paris which involves exiting the airport taking a shuttle and going through security again. My first flight was slightly late as a result I got to the gate 10 mins before departure. They refused to let me on supposedly they close the doors 10 mins before departure. Granted I am a frequent flier the flight probably does not have more than 2 dozen people on it I was already checked in and on my way from the other terminal. You would have thought they would make an effort. Unfortunately that's a recurring problem and since they have a monopoly on flights to smaller French airports like Clermont Ferrand they could not care less about what people think. I absolutely do not recommend this airline to anyone. Very high prices terrible service no consideration for customers. If you can avoid it I recommend you do so.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","David Dale","Australia","2015-08-02","Auckland to Christchurch return on A320. Flight to Christchurch Koru Hour flight meaning alcoholic beverages and Cheese and cracker or vegetable crisps served. Bags out quickly at Christchurch. Flight to Auckland biscuits or vegetable crisps served along with tea/coffee or water. Bags out after 25 minutes. Seat room pretty good. However for the very tall, could be issue. Flight fast lasting about an hour in both directions. Seated in 23F and 23A respectively. Good value flight for the duration.","A320","Solo Leisure","Economy","Auckland to Christchurch","9.0","4.0","5.0","4.0","","4.0","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Michael Jones","United Kingdom","2011-04-03","LHR - MRU return in economy. Alitalia check in staff at LHR very friendly and helpful. The flight was on a tatty A340-300. The material was coming off the backs of the seats and the inflight entertainment did not work properly. When it did work it had a very limited selection of music and films. The seats were very uncomfortable seat pitch the smallest I have experienced on a long haul flight. The food was fine. The cabin crew were very polite and friendly though forget pressing the call bell as they won't bother coming. If you want something you have to go to the rear galley and get it yourself.","","","Economy","","2.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Jones","United Kingdom","2011-03-31","LHR-MRU in economy on a very tatty A340. The backs of the seats were coming apart to the point where you could see metal seats incredibly hard and uncomfortable and seat pitch so small that I had to sit side saddle for the entire flight. No chance of getting sleep in these seats. IFE didn't work properly and there are very few films or music to listen to - certainly not enough selection for a 12hr flight. Flight attendants friendly and polite and food was fine. Toilets don't appear to be cleaned during the flight so quite disgusting on a 12 hr flight. MRU-LHR in economy was similar. Boarding at MRU a mess. The queue from the gate weaved its way across most of the tiny terminal and was being processed very slowly. A lot of passengers getting angry. Flight attendants operated a ""self-service"" from the rear galley. The flight attendant call bell seems to be purely for decorative purposes so there was an endless line of passengers going to and from the rear galley.","","","Economy","","2.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Ben Curtis","United Kingdom","2011-03-27","Paris CDG to Mauritius in Economy Class and totally disappointed. Firstly the seats were so uncomfortable it was impossible to sleep. There was no in flight entertainment because it was such an old aircraft - we did have our own tiny screens but they only displayed a map of where we were! The staff were okay and food about edible. Fly with another airline you will not regret it.","","","Economy","","1.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","John Willis","United Kingdom","2011-03-14","CPT-MRU A319 Business Class. Fixed cabin of 16 seats (2-2) but 3-3 with the centre seat as a table. Good leg room for a regional flight although 5 hrs is a long time in a economy seat which it appears to be. It has an IFE box under the centre seat. Cabin service was good and food excellent - a 4 course lunch with a choice of 3 mains. Aircraft - one of only two of this type operate mainly MRU to South Africa. Overall good but a poor seat. Arrived on time but parked remote - seems standard for this type and after some delay disembarked onto a bus.","","","Business Class","","7.0","","","","","","","1.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Chen","Mauritius","2011-03-04","LHR-MRU Economy flight delayed by one hour. Seats uncomfortable but size okay. Skipped dinner. Breakfast was really basic with near frozen pastry and bread. For an economy flight it was basic service nothing to be impressed. Crew did their jobs but that was it. IFE okay for a night flight.","","","Economy","","5.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Bagaria","India","2012-09-23","Flew AI 771 - CCU-BLR. Aircraft deployed was an A319 with IFE. Though IFE did not function the flight left 30 minutes ahead of schedule and arrived 40 minutes ahead of schedule. Service was good and they served a full fledged dinner meal which was of good quality. Flight attendants courteous though they need to be more attentive. Will definitely recommend.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","C Andrews","United Kingdom","2012-09-20","14th September 2012 from Bangkok to London with a stop over in Delhi. First leg of the trip was a 4.5hour journey to Delhi and was the worst flight I have taken. After sitting down I realised my TV was not working I asked the flight attendant if this would rectify itself on take off and he told me to 'sit down and wait'. After take off my TV started up and I could only watch one English film which was half way through probably from the flight before. We landed in Delhi and after two hours boarded a better plane with bigger seats and bigger TV screens. The inflight entertainment was average but I could cope with that rude and lazy flight attendants I cannot. Not long after take off the trays of food come round. The curry was really nice shame the lady serving me was the complete opposite. After my meal I waited 20 minutes for a flight attendant when I wanted a drink after another 10-20minutes I got up and went to ask for a red wine. Who pays £700 for a long haul flight and has to serve themselves? The remainder of the flight was the same. 9.5hours with no flight attendants no-one answering the flight attendant button. Unfortunately I have to fly back to Bangkok with Air India.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","C Lew","United States","2012-08-28","BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired food was sub par No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Erik On","Norway","2012-04-16","Windhoek-Cape Town. Brand new 319. Excellent seats. Very friendly staff at check-in. Confusion at boarding when the sign at the gate showed wrong departure but all in all a great experience.","","","Economy","","9.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","S Vanderhilst","Netherlands","2012-03-08","Windhoek to Cape Town (just under 2 hours) and were quite surprised. Check-in was quick and efficient although the lounge at Windhoek is so-so (staff friendliness could be much better). Warmly welcomed onboard by the purser and were surprised to see business class seats with such a large pitch! Flight departed on time breakfast served was excellent and service throughout always with a smile.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Hallgrim Hjelmbrekke","Norway","2012-02-10","CPT-WHK and WHK-CPT. Brand new A319 with plenty of legroom. Comfortable seats and friendly FA's. Seats were comfortable and the cabin layout good.","","","Economy","","9.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","M Gopinath","South Africa","2011-11-14","JNB-LUN. Flight left on time old plane but comfortable food was insipid flight attendants friendly but too much chatter amongst themselves. All in all an average flight. My problems started when I wanted to reschedule my return flight. Air Namibia office at Joburg airport could not help eventually had to purchase a return ticket on SAA to get back to Joburg in July and 5 months later I am still struggling to rebook my return to Joburg on the valid return leg I still hold with Air Namibia.","","","Economy","","3.0","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","A Lindley","South Africa","2011-08-09","I travel between CPT and WHK and haven't been on a single flight that's departed on time. The interior is old fashioned but quite comfortable and the FA's pleasant but without much effort at service. I will continue to fly Air Namibia between Cape Town and Windhoek.","","","Economy","","5.0","","","","","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","D Ryan","Australia","2013-08-12","Return trip Hong Kong to Paris. Outbound flight was delayed 1.5 hours but landed close to on time. Seat was hard but putting your pillow and blanket underneath you helps. I prefer normal recliner seats to the Air France shell seats as the recline is minimal. Food was reasonable and staff service was much warmer on the return flight.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Jack Demsey","Australia","2013-08-12","Singapore to Paris return. Arrived at Singapore airport and read an email saying my family of 5 had been bumped and told to come back the next day. After speaking/begging with a very helpful Air France rep we were put on a Singapore airlines flight leaving roughly the same time. Flight back from Paris to Singapore on an A380 was great excellent cabin staff who were extremely pleasant and helpful with my young children food was good plenty of drinks entertainment was a bit limited for adults but the kids loved it. Overall preferred the Air France flight home more than our unexpected Singapore airlines flight over.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Gael Dufoyet","France","2013-08-12","CDG-Dusseldorf. Check in was quick with the machine and involved zero interaction with staff. Lounge was basic but I guess it is normal since they have only European flights from Terminal 2F. Boarding as usual is chaotic but Priority boarding announcement was still made less than a minute before general boarding was called. Once on board fantastic friendly and elegant purser welcomed and greeted passengers. For the price of the ticket the catering was awful with cold tasteless amuse bouche served. Seats are all the same across all cabins with 2 rows of business class (2 passengers sharing 3 seats) and a row of premium economy class (3 passengers on 3 seats) then a curtain separating economy class which gives an extremely cramped and stressful feeling. The cabin crew did their best but honestly the hard product let everything down.","","","Business Class","","5.0","2.0","4.0","1.0","1.0","","","1.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mike Halpenny","New Zealand","2015-07-27","3 hour hop across Tasman left on time and arrived ahead of time. Meal served plus drinks water and coffee. Flight crew excellent always available and friendly during service. Entertainment has loads of offerings and choices. ","A320","Couple Leisure","Economy","Christchurch to Melbourne","8.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mike Halpenny","New Zealand","2015-07-27","After delayed arrival of connecting inbound flight it was always going to be a rush to catch Air NZ flight in Melbourne but Air NZ made sure all connecting passengers were on board before departure. Service was fine and a meal offered and drinks. Lots of movies and shows to watch for 3 hour hop across Tasman arriving on time back in Christchurch. It was always going to be a struggle and none of the delayed passengers luggage made the connection so remained in Melbourne. It is moments like this that AIR NZ customer service comes to the front and you can see why they look after their passengers. Details were taken and arrangements made with bags placed on the next flight arriving in late at night. Air NZ called first thing to advise bags had arrived and would be delivered that morning by van. Don't blame Air NZ for bags missing flight and the efforts to make sure the delay was kept to a minimum was good.","A320","Couple Leisure","Economy","Melbourne to Christchurch","8.0","4.0","4.0","4.0","4.0","5.0","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Rainbow","United Kingdom","2015-07-14","It had been some time since I used this airline and I did so with hesitation as I had had bad experiences in the past. I now regret giving them another chance as I had another bad experience. Check-in was fine and boarding prompt if mechanical. The seats were shockingly narrow. The catering was OK but a far cry from experiences on Asian rivals and certain European airlines for that matter. The cabin crew were efficient enough but robotic in many respects. After such a long flight I was tired and very uncomfortable. In the good old days Air New Zealand used a wonderful Boeing 747 on this route and had a generous baggage allowance. Time have changed and not for the better either. I will not use this airline again!","Boeing 777","Solo Leisure","Economy","London to Los Angeles","4.0","1.0","2.0","2.0","3.0","3.0","","3.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Claude Roederer","Australia","2011-02-26","MRU-MEL on A340. Disinterested check-in clerk couldn't have cared less about my seating preferences even though what I wanted was available. Could not read as an alternative to the non-on demand video because the light switch was incorrectly wired to illuminate the seat next to mine. Flight attendants nice enough but take a water bottle on board - they make no effort to carry water or juice along the aisles when the cabin lights are down. If you aren't in an aisle seat presumably you are just expected to dehydrate unless you climb over your sleeping fellow travellers to get to the galley. Food ordinary. No reason to fly this airline unless route dictates worth rescheduling to avoid.","","","Economy","","4.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Chen","Mauritius","2011-02-22","MRU-MXP return Business. Flight delayed by 6 hours then another 6 hours. Being local we went back home and returned. Skipped dinner and went to sleep as soon as we took off. Staff very helpful. Return leg was night flight good sleep crew was excellent. Only set back is the seat at an angle not the best. Milan lounge is not really a lounge.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","James Ireland","United Kingdom","2011-02-17","Seats on the Heathrow to Mauritius flight were hard provided no lumbar support and very uncomfortable. Some members of staff somewhat patronising and not very helpful. Headphone did not work and the food was awful. They do not serve the small bottles of wine and we were served tiny amounts of wine in plastic glasses I felt we were treated like children. When asked for two small glasses we were very patronisingly told that we have to wait for the next trolley - which was going to be a long time after the meal. My partner and I ordered vegetarian food and were served very small portions of very unappetising food and a fruit salad with acidic and unripe fruits. The next morning we were offered two small cold soft and doughy buns with margarine and jam. Not a pleasant trip.","","","Economy","","1.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Chetal","United Kingdom","2011-02-04","Heathrow to Mauritius seats are very tight spaced. Staff quite unhelpful. In such a long haul flight they did not distribute water or juice after meal times nor did they advise passengers to help themselves with drinks in the catering area. I travelled with 18 month old twins - staff unhelpful and gave our kids meals with adults meals whilst distributing other kids meals earlier. Mauritius to Heathrow staff rude and spoke over our heads literally bitching about kids playing on the floor between passenger seats. They lack manners and customer service. Staff have no compassion and empathy for parents who travel with kids - they behave as if they are doing us favours whilst we pay in full for adult and kid fares.","","","Economy","","1.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Ogra","United Kingdom","2012-08-23","I flew LHR-DEL-LHR and this was my first AI experience. Overall I would say it wasn't bad but it could easily be so much more better. Check-ins both in London and Delhi were smooth and easy. On Board service and facilities lets it down. The staff even though well meaning are not interested. They simply did their three rounds (1 round of drinks and 2 of meals) and no more. On both flights the service call bell was not attended to even though I must have pressed it for at least 10 mins before giving up and getting up! On the LHR-DEL flight I did not complain about it but when I enquired on the DEL-LHR flight about why they did not attend to the service call they could not find it on the system. Most airlines if not all come and collect the rubbish the headsets etc simple clearing up tasks which weren't performed by AI staff.","","","Economy","","5.0","3.0","2.0","3.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Drew Whitaker","United Kingdom","2012-08-21","LHR-DEL-BKK return. First leg to Delhi (777-3ER) in the night dinner was served as well as breakfast both delicious. Flight attendants happy to help Delhi T3 is clean and modern and the transit was smooth. Second flight A321 with inflight entertainment! Again a meal and flight attendants happy to help. Return flights seemed to be even better Delhi transit again smooth meals were great small delay to LHR due to congestion at DEL but made up for it. Flight attendants were polite and again helpful. 773ER inflight entertainment is great though a little bit hit and miss! No issues with baggage would recommend.","","","Economy","","10.0","3.0","4.0","5.0","5.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Swastik Rath","India","2012-08-08","BOM-BLR and DEL-MUM in Economy Class. Aircraft was clean with inflight entertainment leg space was excellent seats comfortable. Both flights left on time and arrive before schedule. Flight attendants were pleasant and polite. Indian food served on both sectors was good and filling. Online Check in both sectors so did not have to queue up at the Airport. Kiosk check in also available at both airports. The Captain mentioned its a ""New and Improved Air India"" and I agree with him.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","C Jones","Namibia","2011-07-07","I fly with Air Namibia quite a lot and must say that usually I'm very happy with all. That's the reason I decided to comment here is yes sometimes there are delays but show me any airline that doesn't have that problem. Flew from Johannesburg-Windhoek. Flight wasn't that full and boarding went quickly and the flight left on time. Plane was an older B737-200 but looked in top condition and also the interior of the plane was really good. The on flight service was very good and I need to mention that the food served on Air Namibia is usually quite good compared to other mayor airlines. The plane doesn't have onboard entertainment but with a good monthly on flight magazine the 2 hrs flight is over in a breeze.","","","Economy","","8.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","R van Zyl","Namibia","2011-05-19","Windhoek-Frankfurt-Windhoek. Service ok but FA's disappeared after dinner service. Even pressing the call button did nothing. Dinner was ok but the breakfast was embarrassing. A dry bun with a piece of ham and lettuce or tuna mayo and yoghurt. All around you saw people eating a few bites and leaving the rest. Seat was okay but IFE was a joke. For a 10 hour flight I would think you would have more of a choice than 1 movie played on 3 small screens in economy class. I sat in row 22 which was 4 rows from the screen and even by squinting I still could not see it clearly. Must be a nightmare for families travelling with smaller kids. I could have paid the same for a Lufthansa flight from J'burg with an additional R3000 for a return flight between Windhoek and J'Burg. Will do that next time.","","","Economy","","6.0","","","","","","","1.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Ilse Steyn","Namibia","2011-03-29","Checking in at 06:00 in Cape Town along with my husband and 20 month old baby for our flight back to Whk at 0800 we were casually informed that our plane was ""inserviceble"" and would hopefully be ready for departure at 10:00. Needless to say that did not happen and we departed at 1800 that evening without much of an explanation or apology. My husband dared his next venture with Air Namibia on 21 March and was casually informed 5hours before his flight that it was cancelled but had been re-booked on a SAL flight to be booked in within 2 hours (which turned out not to be true after confirming the booking with SAL ourselves). We live 500km away from Whk and cannot be on standby to be ready for their flight changes as it suits them! We have always been regular travelers with Air Namibia but unfortunately it seems not to be safe anymore to rely on their ""unserviceable"" planes or their inconsiderate service.","","","Economy","","1.0","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","D Perrier","Belgium","2010-11-30","FRA-WDH-FRA business class. Found service ok but nothing special especially because these are night flights and FAs tend to disappear after meal service - nonchalant and indifferent service. Meal was acceptable portions relatively small but no effort to serve anything interesting or local flavors. Seat is old-style cradle seat but good room between rows and sufficient recline if you sleep sideways. Plane dates from the mid-90's but in OK shape. Be prepared to walk to/from terminal upon arrival and departure from Windhoek. Boarding in WDH is chaotic. Overall fares too high for the product/service they provide and would opt for BA instead via JNB.","","","Business Class","","6.0","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","C Croot","United Kingdom","2010-08-04","JNB-Windhoek - although plane not full it did seem cramped. Short flight but the crew worked to get round to everyone some of the crew friendly others less so. Main concern was on taking off several items within the cabin fell off - cover for an emergency exit 2 overhead storage cabins opened and the crew seemed to think this was normal and just refixed the items and carried on. Food was good though and seemed very cheap compared to SAA.","","","Economy","","7.0","","","","","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Iain Bagwell","United States","2013-08-12","ATL-CDG 7/13/13 B777-300. Take off and landing on time etc. Nothing special or terrible to report. I thought the business class on Air France although not bad is also not good. Seats recline OK but not especially comfortable. The 3 across the middle of business class seems outdated to me these days. The food was terrible for business class. Terrible fish horrible cheese wine selection OK. Overall no reason to compliment or complain and given the ticket price I think I was just about getting value for money.","","","Business Class","","5.0","3.0","3.0","2.0","4.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Daniel Lawson","United Kingdom","2013-08-05","Upon checking in at Bangkok I was told I would have to pay $100 US for an a second checked in bag despite only having 20 kilos. I have travelled on international flights for 35 years and have never heard of this policy. When I requested an emergency exit seat as I am over 6 ft 3 I was told all these seats were taken and anyway they cost 70 Euros extra. On boarding I observed 2 empty emergency exit seats. Finally I was dismayed at the on-board food they served and expected a lot more from their national carrier from a country that supposedly has some of the best cuisine in the world. I could not eat the food as it was stale and tasteless. All I could stomach on a 14 hour flight was a very small ham roll. Never again Air France.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Elliott","United Kingdom","2013-08-05","Arrived at CDG 3 hours before flight with my young daughter to be told that our flight home was overbooked and that this wasn't unusual as Air France overbook all of their flights. We were handed standby by boarding cards and 3 hours later at 9pm it was confirmed that we wouldn't be able to board the plane by the most bored looking ill mannered unhelpful and unsympathetic customer service representative I have ever encountered. We were eventually taken elsewhere and issued with a voucher for a hotel and meal. We were vaguely pointed in the direction we needed to travel and told that with children it would take about 45 minutes to get across the airport to the hotel shuttle bus stop. After a torturous trek across the airport we eventually got to the bus stop and then to our hotel so late that the restaurant had long since closed and the only food available was from a vending machine.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Richard Parker","New Zealand","2015-07-03","I do five return trips from NZ to N America and usually one to Europe. I usually seek out the older aircraft with the more comfortable 3-3-3 seating on which I usually sleep at least six hours in an aisle seat. This time however was different. On the new 10 abreast B777 with the narrow seats, armrests and aisles. My usual aisle seat was most uncomfortable. It seems that the corporate policy is to strip the dignity of the majority of the passengers in order to promote higher profits up front. I am now considering having window seats but wearing nappies which would be more dignified - I look forward to more competition on these routes.","B777-300","Business","Economy","Auckland to LAX","4.0","2.0","4.0","4.0","4.0","4.0","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Richard Connett","New Zealand","2015-06-29","LAX to AKL. This was a superb flight thanks to a professional crew and modern aircraft. Meal choices of a high standard. There was a choice of snacks and drinks available, and staff available throughout the flight. The mattress on the lie flat bed makes a difference.","Boeing 777-300","Solo Leisure","Business Class","Los Angeles to Auckland","10.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Young","Australia","2015-06-26","Two wonderful flights with engaging and helpful crews. Check in agent a little off hand and only issued connecting boarding pass for one of us. LAX Star Alliance lounge run by Air NZ much more pleasant then the old T2 lounge, NZ 5 flight left on time, meals and wines excellent. Slept very well. Connected with NZ 135 also left on time and Auckland lounge was good, food better that usual for breakfast although didn't need more than a snack. Flight to Brisbane equally competent. IFE on both excellent choice although only had the new system on NZ 5 which is a vast improvement on the old one. Bags off promptly and out of the airport in 15 minutes.","777-300","Business","Business Class","LAX to BNE via AKL","9.0","5.0","5.0","5.0","4.0","4.0","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Jennifer Schmidt","Germany","2011-01-22","Frankfurt to Mauritius and back last week. First we booked a non-stop flight the ticket said that too but in fact the plane - after already delayed for over an hour - stopped in Geneva and we had to go out there and wait for another hour. The plane was old  legroom in was poor due to the IFE Box mentioned in other reviews. The staff was friendly but never there. I've hardly seen them during the flight and helped myself for drinks (so far there were drinks). Only the food was ok and the entertainment program was nice.","","","Economy","","2.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M de la Beaujardiere","South Africa","2011-01-21","DUR-MRU return Business class on A319. Things work so well from the Durban side but I have flown DUR-MRU-HKG return and JNB-MRU-LHR and by comparison the cabin crew this time barely managed a smile unless you grovelled. I don't expect to be glared at for asking for more bread. The return leg was pretty similar as far as staff went. Clearly nicer staff get to fly the longer routes. The most severe criticism I would make is the boarding leaving Mauritius. It is unjustifiable to leave long lines of passengers waiting for over an hour with no info nor telling us to all go sit down again. They knew perfectly well that they were running a full hour late as they later came up with the excuse that the plane was running late from Rodrigues! They pay lip service to priority boarding of business class passengers. Suddenly they announced a gate change so everyone had to scramble to change gates. Kept us waiting on the tarmac for the bus. What is the most appalling is that they kept 5 medical patients who were flying on the flight in wheelchairs waiting too in the line with no explanation to them.","","","Business Class","","5.0","","","","","","","4.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Rowley","United Kingdom","2010-12-23","LHR-MRU-LHR. LHR-MRU poor leg room most uncomfortable seats ever the entertainment system didn't work properly and staff were miserable. The MRU-LHR leg was a different story. We left MRU 3.5hours late due to the bad weather at LHR (snow). 3 hours from LHR captain announces the airport was shut so we were diverting to Milan-Malpensa. We landed and were shipped to a hotel. The following day our plane departed Milan for Paris without telling the passengers any information. Air Mauritius had one rep in Milan airport who ignored us another rep wouldn't speak with us. Very little information given to us we had to chase Air Mauritius at all times. They pretty much just abandoned us in Milan once we got off the plane. After 4 days of little information they left us to find our own way home. I certainly wouldn't recommend using Air Mauritius. The worst customer service I have ever experienced.","","","Economy","","","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Chen","Mauritius","2010-12-20","Mauritius-Singapore return Economy new A330 both legs. Seats quite hard but 7 hours flight is sustainable. I no longer rely on the IFE and always bring my IPAD. Flight was quite full but had no one seating to me on both legs and that is a major relief. Crew was performing basic service and not very friendly. The male staffs were more interested in female passengers. Come on MK you can do better!","","","Economy","","6.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","D Sharma","India","2012-07-31","VTZ-ATQ via New Delhi. Flight from VTZ departed 1.5 hours late and barely had 15 minutes for the transit at the IGI Airport but the ground crew at the Delhi airport was quite helpful and we reached the gate on time. Flight from Delhi departed on time but was an A321 instead of the usual B 777-300er. The food on the first leg of the flight was average a standard hot South Indian meal and the food on the second leg was a packet of peanuts and bottled juice could have been better for an hour long flight. Cabin crews were helpful and courteous. IFE system had a good selection of Bollywood and Hollywood flicks. Overall a good flight experience have been flying Air India and will continue to.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Scott Anderson","Canada","2012-07-19","I flew Air India YYZ-DEL in First Class. The seat was very comfortable - I had no trouble getting to sleep. The in-flight entertainment was also good - very nice choice of movies and TV shows. The cabin crew were very attentive and responded quickly to every need of mine. The meal which they served with great pride looked and tasted excellent. The only downside was the lounge - poor quality compared to the rest of the experience The aircraft looked very modern and clean. Flight was on time. I would not hesitate to fly AI again.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Ehrlichmann","Germany","2012-07-17","Flew from Pune to Frankfurt via Delhi. Aircraft was clean legroom and food was good entertainment was ok (not enough English options). Terminal in Delhi is very nice. Transfer experience is good. Good value for money.","","","Economy","","10.0","5.0","3.0","5.0","3.0","","","5.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","P Oerlemans","Netherlands","2010-07-16","FRA-WDH-JHB return. The main reason for choosing Air Namibia was their low price and (for us) convenient flight dates. Online check in worked pretty good and we could choose our seat for the intercontinental flights. Planes were in good condition seats a bit old and not too comfortable. Entertainment was pretty bad just a few screens for all passengers with horrible quality and uninteresting videos. Cabin crew was okay some of them more friendly and helpful than others. Same with the food nothing special but nothing wrong with it either. Overall my experience was quite good. You get what you pay for they don't excel at anything but nothing is very bad either.","","","Economy","","8.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","F Baron","Luxembourg","2010-06-01","FRA-WDH. Service is not great they are just doing their job that's it. The seats are of the old angle lie type still in good condition but nowhere near to the newest generation. The video system is a shame as not on demand and very limited choice. They started the movie before the meal was served my screen was out of order. I mentioned it but they could not or did not try anything to fix it.We chose Air Namibia only because of the direct flight. If you do not mind having connections fly with South African.","","","Business Class","","5.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Brian Yang","Ghana","2010-02-22","Air Namibia canceled our fight from Johannesburg to Accra on 1/24/2010 but the agents at Johannesburg didn't show sympathy or apology towards passages who were turned away. With a toddler our family had stayed at the airport most of the day to catch the flight home however the agents didn't issue any overnight stay voucher or arrange a transportation for everyone until 10 pm. The next day when we were switched to another carrier our child whom we had purchased a full-fare Air Namibia ticket didn't get a ticket for the switch. I had to march into Air Namibia office and request it. It was way too much for us who will avoid Air Namibia as much as possible.","","","Economy","","","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","J Scheierer","Germany","2010-01-17","CPT-WVB-WDH-FRA Business class. Check-In at CPT was a total chaos. Air Namibia ground handling agents didn't bother to put airline logo destination etc on the screens above the counters - we had to ask if they had a dedicated Business Class check-in-counter and which one it was. Queuing up there didn't save us plenty of time though since they worked almost in slow- motion. Aircraft on Cape Town-Windhoek flight was a B737-200 built in the early 70s but in relatively good condition. Huge old-fashioned business class seats. Service very friendly and attentive - for Air Namibia standards even excellent. Our flight to Windhoek wasn't nonstop but landed in the beautiful desert airport of Walvisbay where they let some passengers get off and others get on the plane for the last remaining 30 minutes of the flight to Windhoek. This stopover lasted no longer than 25 mins. We had left Cape town with half an hour delay but managed to arrive in Windhoek only 15 minutes behind schedule. Lounge in Windhoek is small packed with passengers waiting for the Frankfurt flight. WDH-FRA their last remaining intercontinental route is flown with A340-300 (bought from Lufthansa). Business class is comparable to LH or BA of 15 years ago. Old style cradle seats no lie-flats. IFE in armrest as personal TV but only a small selection of movies. Food edible (dinner had 3 main course options breakfast either hot omelette or cold cuts) wines were delicious. Toilets clean small amenity kit was provided. I had 3-4 hours sleep. Their business class can't compare with major airlines but Air Namibia does the job. Their prices are reasonable.","","","Economy","","6.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Christer Berglund","Norway","2010-01-10","Frankfurt-Windhoek-Cape Town return. The flights were on time and check-in boarding etc. was professional. The price was reasonable compared to other airlines at time of booking. First impression well maintained A340-300 exterior wise with a slightly run down cabin interior. Old and uncomfortable seats good leg room. A340 only had ""old fashioned"" television sets above the middle section of the cabin. One projector screen at the front of the cabin section and 2 television sets for the rest of the cabin. One criticism of the IFE is that the main feature starts well in to the flight when most people would like to sleep. The meals were average to poor there were no heated rolls and main course did not taste of anything. Cold breakfast only. Their bar service closed after the duty free service ""due to customs regulations"" something which sounds like a cover for cost cutting. They could have at least offered drinks for sale. This was though not the worst issue with Air Namibia. I would say their flight attendants have a long way to go if they would like to compare themselves to professional airlines. The flight attendants FRA-WDH were grumpy to the point where I would say downright rude. They did not attend to passenger needs in any ways and seemed to want to get over and done with the job. I was personally accused of credit card fraud when I purchased duty free products on-board as my signature apparently did not correspond. (I understand the problem of fraud on many African flights but she had my passport and a credit card with a picture of me in her hand. What else do Air Namibia need?) The way she expressed this was also very accusing. The crew never smiled once and we just felt we were in the way for them. The other three flights were slightly better but I wouldn´t go as far as to say they have attended a smiling or service course. I would say fly Air Namibia only if you´re actually going to Windhoek and want to fly direct or their offer is really good compared to the alternatives. I will gladly pay more for another airline next time.","","","Economy","","3.0","","","","","","","4.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","A Macarron","Denmark","2013-08-04","CPH-CDG-MIA / JFK-CDG-CPH. I upgraded to Business class on the CDG-MIA flight operated by an ageing 747-400 but everything worked just fine cabin was clean and seat comfortable. JFK-CDG was an A380-800 aircraft. We had a delay of almost 2 hours on departure from JFK due to ATC but captain kept us informed and was very apologetic. In general food was good but it could be better. Flight attendants were outstanding especially on both long haul flights they were just some of the best I have ever had. The worst was that I missed my connection at CDG and the customer service agent wanted me to wait for 6 hours when there was an available flight 1.5 hours after our late arrival. Overall very satisfied with AF. Chapeau to its cabin crew!","","","Business Class","","7.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","W Ho","Hong Kong","2013-07-31","We flew from Venice to Paris and will connect from Paris to HKG. Flight from Venice to Paris was 10 mins late and the flight to HKG left. Next available flight is 24 hour after. Customer service staff were rude and unfriendly. We requested to have seat upgrade due to 24 hour delay and our request was rejected. At the airport we requested lounge access and they still declined request. In addition seats are horrible and your back hurts after a 12-hour flight. Food was cold.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Siva Shankar Gadipalli","India","2013-07-31","SFO-BLR (SFO-CDG-BLR) this week. Flight departure delayed by 13+ hours due to technical problem. We were literally waiting in Paris Airport almost for 16 hours and we were neither given accommodation nor not alternative flight.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Radojevic","Russian Federation","2013-07-31","IAH-CDG-SVO. Both flights late. Catering good and onboard staff friendly. Seats not up to specs for business class especially CDG-SVO where the legroom is smaller than in some competitor economy cabins. CDG-SVO delayed 2hrs due to technical problem and then another 35 minutes for wrong catering being loading onboard. Overall below expectations and not fair value for money paid. Air France service has deteriorated in last years and the only positive is the cabin crew that does it's job with a sense of pleasure. CDG airport is a nightmare and a story on it's own.","","","Business Class","","5.0","1.0","5.0","4.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Rex Post","Australia","2015-06-15","Again it was a joy to use the airlines Premium Economy cabin. It's a pity that other airlines do not follow Air New Zealand's lead in this product. The crew were brilliant as was the food. Will always choose this airline against others because of this product","Boeing 777-300","Solo Leisure","Premium Economy","Los Angeles to Auckland","9.0","5.0","5.0","4.0","4.0","5.0","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Whitfield","United Kingdom","2015-06-12","Our initial flight was delayed by over 3 hours with very little explanation as to why. This meant that we missed our internal US connecting flight and had to spend the first night of our honeymoon bedded down at LAX airport. Because connecting flight was not packaged with ANZ, they were not in the slightest bit interested in helping us out. Complaint email took 6 days to get a response. When it came, it basically said 'tough'. Will never fly with them again and suggest anybody booked with them beware.","","Couple Leisure","Economy","","1.0","3.0","3.0","3.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Patricia Bristow","New Zealand","2015-06-06","On 12 May I went to board a flight to Brisbane departing at 9pm. At no time was I informed I would be travelling on a Virgin plane with no inflight entertainment and a meal and drinks service that was all delivered in the first hour of the flight. Then we were told the lights would be off so we could rest. I didn't notice any children. The seats were uncomfortable with little padding. We were I offered ipads to watch the movie. I declined as I prefer the other things usually on offer. The plane was noisy and vibrated. I paid for The Works and don't feel at all satisfied with what I received.","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Lynn Warwick","United Kingdom","2010-11-30","Cape Town to Mauritius Mauritius to Heathrow. The most uncomfortable seats ever IFE box takes 25% of already limited legroom. Disinterested staff poor food - old planes with bits missing or not working.","","","Economy","","","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","G Stirling","United Kingdom","2010-09-21","LON-MRU-LON in Business Class travelling with our baby daughter. I have to say the experience was very good indeed particularly on LON-MRU. The cabin crew in biz cabin were excellent attentive and polite. The food was of a good standard the sleeper beds (although not fully flat recline to an angle of 170 degrees) were comfortable - I am 6'3"" tall and could almost fully stretch out. Flights were on time outbound hours delay inbound. AVOD inflight entertainment system in biz class was good decent large screen in your armrest moderate selection of films to choose from. As a leisure airline Air Mauritius offered excellent value for money on this route compared to their only direct competitor (BA). Hold bags were priority tagged and did come off first at both ends. Our babies pushchair was also waiting at the aircraft door in both directions when we landed. Only slight let down is the Air Mauritius Lounge in MRU which is pretty poor and in need of a major makeover but a minor point in the overall travel experience.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Ryan Maddock","United Kingdom","2010-09-19","LHR to MRU return in September 2010 (both night time flights). Found the seats cramped and uncomfortable not all of the headset jacks worked. The Flambouant aircraft appears to be less tired than The Chamarel one both Airbus 340's. Staff were helpful and polite we also appreciated the cabin lights being turned off after dinner however due to the severe lack of padding in the seats my legs and posterior spent more time asleep than I did. We do recommend flying with Air Mauritius but not for such a long journey.","","","Economy","","5.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Tim Gietzen","United Kingdom","2010-09-18","Business Class (which was cheaper than I thought) in early September. No problems on the ground (though immigration at Mauritius a bit long winded) or in the air. Food wine and staff very good. Would have no hesitation in using them again.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","K Watson","United Kingdom","2010-09-17","Heathrow - Mauritius return. Outbound flight was appalling. The legroom in economy is the worst we've experienced. As already mentioned in other reviews the IFE box is situated under the seats so severely eats into the already cramped conditions. Cabin staff were generally surly and rude. One stewardess rammed the beverage trolley into my husband twice and poured hot tea in his lap without acknowledgement let alone an apology. Headphones didn't work. Toilets where dirty. Inbound was a slight improvement. The cabin staff where pleasant.","","","Economy","","2.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Das","United States","2012-07-13","JFK-DEL-JFK on AI 101/102 in economy. I have taken this flight 4-5 times in the last 2 years sometimes continuing to CCU. It was always excellent. Relatively clean plane very good VOD good food. It was always on time no issue with baggage or check in. I am very well traveled and frequently fly on airlines like Emirates and BA. At least on these flight AI did compare with them positively. I have zero experience on AI on any other route though.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","K Rahman","India","2012-07-09","I have to admit that based on the experience of my last three flights Air India domestic in economy is actually quite good. Leg room is much better than Indigo or Jet. Food is actually not bad and you do not have to pay for it. Having a working entertainment system is a plus. Some jet and kingfisher flights have the individual screens but nowadays these are never working. Flight attendants seem to be older on average but I find them polite and pleasant. The interiors are colourful in red yellow and orange. These last 3 flights were on time and really I have few complaints.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","L Martin","Spain","2012-03-03","My husband and I flew from Kathmandu Nepal to Varanasi. We boarded about 2 hours late and after keeping us inside the plane for 30 minutes they simply said that there was a problem with the engine and we had to get off (no apologies no explanations). They packed us into a run-down bus parked in front of the aircraft and without any further explanation we sat for 2 hours. Almost 4 hours after our departure time we were simply led back into the plane. Arrived 5 hours late in Varanasi. Staff attitude terrible.","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","A Lindley","United Kingdom","2010-01-06","I had booked a return trip from LGW to WHK - about 2 weeks before my scheduled departure from Gatwick I stumbled across information (by chance!) on the internet that Air Namibia had axed all its flights from Gatwick. They never informed me of it at all (later I found out it was because I had booked directly with the airline on its website rather than with a travel agent. People who booked directly with the airline received no information apparently). So I phoned their representatives (who were still active in London). The agent who took my call was very helpful though - she rescheduled my flight without issues with BA via Frankfurt. She had also assured me that I could check my bags straight through from Heathrow to Windhoek. Of course this ended up not being the case. The lady at the BA counter at Heathrow knew of no such cooperation with Air Namibia. She said I had to re-check the bags in at Frankfurt. I didn't mind though. Otherwise my flights were on time and I got to Windhoek without any other hassle. The return journey was flawless - bags checked through all the way to Heathrow from Windhoek via Frankfurt. I would fly them again.","","","Economy","","6.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Marc Potgieter","South Africa","2010-01-01","The flight from Cape Town South Africa to Windhoek Namibia in itself was pleasant. What was shocking was the bad service delivered at Cape Town airport when attempting to buy a ticket. I arrived at the airport to find that the Air Namibia office was closed within were the staff busy sorting things out. There was no sign indicating their hours so after having looked through the window I sat down on a bench outside the office. I must have sat there for about 15 minutes before some rude employee (I think she was the manager) opened the window and looked at me. Seeing as though she opened the window and was looking at me I proceeded to stand in front of her. She asked me very rudely ""What? Is there an emergency or something? It is our lunch break and you are bothering me."" I was well prepared to sit and wait for who knows how long as there was no sign indicating that they were indeed on a lunch break. I wanted to tell her to stick her ticket but it was the best one at the time. I have never experienced such bad service in my life.","","","Economy","","7.0","","","","","","","4.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Philippe Dutoit","Switzerland","2009-12-14","WDH-FRA with my wife. Big mess to reconfirm the flights in WDH (computer breakdown) incompetent employees not willing to help. Checkin OK and quick very lousy lounge at WDH no priority boarding chaotic ""rush"" to the aircraft. Aircraft standing there the whole day and no traffic but able to depart 30 mins late. Worst cabin service ever experienced no meal choice available slow and incompetent staff. My wife went to the galley to ask gently for something to drink together with the meal the chief FA came to our seats and scold us ""you have to be patient we have other things to do"". Were treated like disobedient pupils no need to say after meal there was no more service and entertainment system at my seat was defective. Rude wake-up in the middle of the night 2.5 hours before landing for what they call a breakfast. Incredible and a great pity for the wonderful and friendly country of Namibia next time we fly again SAA despite of having to fly via JNB. We traveled last time in 2006 with Air Namibia and things have turned from good average to lousy.","","","Business Class","","1.0","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","S Frister","Austria","2009-10-26","WDH-CPT. They offer more than european airlines on a 2 hrs Flight. Aperitif Service hot meal coffee tea etc. Very professional staff good information from cabin and flightdeck. Absolutely friendly.","","","Economy","","9.0","","","","","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Weitz","United States","2013-07-30","IAD to CDG continuing on to DUB. A380 upper deck 62F. Seat is nice when sitting but for sleeping it is just dreadful. Not flat the headrest is apparently made of marble so your head actually hurts when you use their flat pillow to sleep and heaven help you if you are in the window and your seatmate is sleeping. The pitch is far too skimpy for comfort. Food and beverages are fine - although I don't understand why you have precisely two hot meal choices on an A380. The amenity kit is poor. The service was surprisingly friendly and good on this flight - I will give them that. CDG is the predictable mess - delays lack of information and the busses to shuttle you to connections so loved by Euro airports. When you have other options that have flat seats (Delta BA Brussels etc) and don't have to go through CDG I can't fathom why I would continue to take AF. On the bright side it was better than the last time I flew.","","","Business Class","","4.0","1.0","3.0","2.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","T Williams","United Kingdom","2013-07-29","LCY-Nuremberg. City Jet owned by AF. Like using LCY as it's quieter classier than other airports. However disappointed with seat space and sandwich options on flight. On time. For return wanted to investigate changing flight. Ringing phone line from a mobile in Germany - god knows how much it has cost. Couldn't speak to anyone despite numerous tries. You actually get cut off if they decide too long a queue this happens after menu options so waste money and have to call later. Then when connected again held in a queue for 7 mins then gave up. Went online put details in you go round in circles on the website clicking modify flight etc this just to find the cost of changing. In the end rebooked with competitor.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","N Singh","India","2013-07-28","DEL-CDG-ZRH and back by Premium Economy in June-July 2013. Pros: 1) Priority access for check in (all airports) security (all except DEL) passport control (all except DEL) boarding (all airports). 2) Additional baggage allowance. 3) Comfortable seats with large screen good sized tray tables USB charging points at each seat. 4) Personal amenities kit given. 5) Business class seating (with meals) on short haul flights within Europe (CDG-ZRH) and back since there is no premium economy seating on these flights. Cons: 1) Have to use economy lavatories. 2) Cutlery is still plastic. Overall worth the little extra that you spend as compared to regular economy.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","S Cohen","United States","2013-07-28","My flight to Paris was cancelled after sitting at LAX yesterday for more than 3 hours. No explanation no attempt to help us get on another flight. It took me forever to get through to AF and rebook a flight for tomorrow. They were rude almost acting as if they were doing me a favor to rebook my flight. This is not my first bad experience. I will never fly AF again. Unfriendly cold and distant. Most of all terrible customer service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","F Naylor","Australia","2015-06-04","Los Angeles to Auckland Business class. Air NZ have a great business class product very comfortable seats and staff lay out the bed with a mattress topper. Good IFE and food pretty good. Best thing was the staff so friendly and seem to really enjoy their job compared to all the other airlines we use over the years. Nothing is too much trouble for them.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Patrick Meades","United Kingdom","2015-05-31","21/2/2015. ANZ 87. Auckland to Hong Kong. We boarded the 777 on time ready for take off the captain the informed us there would be a slight delay due to technical issues. 2 hrs later still sat on the plane the captain asked us to return to the terminal as the aircraft wasn't able to take off and we would have to fly later on a replacement plane. On returning to the terminal two staff were trying to deal with passengers concerns it was total chaos we were told our flight was now 7am. We were given a blanket and expected to sleep on the floor my wife and I are senior citizens. At 4 am we were given beverage vouchers Auckland Airports catering facilities are very poor from midnight to early morning. Communication was very poor and eventually after 7am told we would now be leaving at 9.30am. We eventually left at 10.30 am on 777 which was old poor seats inflight entertainment poor and food very poor. Due to the 10.5 hour delay we missed our connection to LHR. Air New Zealand is based at Auckland airport so you would expect them to be better organised there. As a long haul airline I would never use them again after this experience.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","David Killick","New Zealand","2015-05-31","AKL-SIN in P/E. Overnight flight. Air NZ's P/E seats have varied over the past few years depending on aircraft type and routes. These former business-class-style leather seats are extremely comfortable. The only drawback is the footrest which is awkward. Main advantage in P/E is the legroom and space. Our view is that all seats should be like this. Economy cattle class now really is horrible. Air NZ's business class is superb but so much pricier. P/E is well worth the extra cost. If you are hesitating just try it. How nice to have a personal ""Kia ora"" message on your screen. Air NZ's safety video remains hmm quirky though some passengers now find it a little OTT and are fed up with the continued hyping of the Lord of the Rings movies. IFE was only adequate and offerings could have been more comprehensive. Food was excellent. It did seem unnecessary for the FAs to have to make two separate trips to serve up appetizers and main courses when one excursion would have sufficed. Not really a fan of overnight flights if arriving early in the morning (not the case if flying the other direction) as you have to wait hours to get into your hotel. I only doze or sleep an hour or so on flights. We had traveled to Auckland from Christchurch. A direct SQ flight in P/E when/if available (scheduled for September 2015) would be worth considering if you do not need to travel out of Auckland.","","","Premium Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","J Cockcroft","United Kingdom","2010-09-05","I travelled with my family from London Heathrow. We found the seats reasonably comfortable our 4 year old slept like a baby the whole flight out. The food was just fine with my wife and I enjoying our meals and our son was very happy with his. For the return flight my son fell asleep at takeoff so missed the normal meal time. When he woke up midflight the Flight Attendents had kept his meal and were quickly able to provide it resulting in a happy child who went straight back to sleep. Thank you for a good flight at a good price.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Chen","Mauritius","2010-09-05","MRU-LHR return A340. The flight could have been brilliant if not for one stewardess on the first leg. Chief Purser and other crew more than helpful and caring. Food excellent on both legs compared to a recent previous trip. Some issues with toilets. Recurrent issues with the seats. IFE the same old story but beyond control of crew brought my Ipad and enjoyed my own movies.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","M Chen","Mauritius","2010-08-30","MRU-HKG return - A330 on first leg ok with quite new plane. A340 on return a different story the plane is old. Outbound food was not to standard. Overall the service was quite ok respect the staff and they should provide good service. Return leg service much better as well as the food. The seats in Business are quite of a kind the fabric and the sloppy position pull you downwards.","","","Business Class","","7.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","E Lipscomb","United Kingdom","2010-08-04","We flew from LHR in May and were appalled by the rude staff (preferential treatment to Mauritians) cramped seats with the IFE box taking up much of the legroom. The food was mediocre and toilets filthy. I have already complained to my travel agent (Sovereign) who to their credit managed to get a long response from Air Mauritius - sadly they didn't really pay much attention to my points and said how pleased they were that I'd been moved to a seat with more legroom (I wasn't). The staff spent the flight chatting at the back of the plane and passengers were expected to walk up to the galley and help themselves to drinks. I enjoyed the IFE - saw a few films which I enjoyed. We will go back to Mauritius as it is an amazing country but we will be flying a different airline next time no matter what the cost.","","","Economy","","","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","L Kirkpatrick","United Kingdom","2010-07-28","Heathrow to Mauritius. Staff friendly however we paid £100 premium for 2 seats with extra legroom. Neither of the entertainment screens worked - in fact one was not even attached properly to the cable which had been previously taped on by an amateur. 11 hours is a long time without music or a film. Also for some unknown reason a passenger was allowed to sit in the jumpseat seat throughout the whole journey. This was unacceptable as she was right in our vision and took up the extra leg space we had paid extra for. The flight steward apologised and gave us name of the vice president of Air Mauritius customer services. When we attempted to contact him  we were told that customer services would contact us via e mail. We are still waiting. This airline is not doing us a favour. We paid a large sum of money for the flights plus the extra leg room premium. Not happy at all.","","","Economy","","2.0","","","","","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","C Chouleur","France","2012-02-23","BOM-GOI A319. Delayed flight without good explanation. FA's were friendly on this short flight. Mid afternoon flight with just a drink and peanuts I would have liked more.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","V Bagaria","India","2012-02-20","On time departure from CCU and on time arrival into BLR. Quality of food was good and they served an adequate dinner. Crew could be a little friendlier but the experience was better than expected.","","","Economy","","8.0","4.0","3.0","5.0","4.0","","","5.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Vicky Blades","United Kingdom","2009-06-26","The nightmare of travelling with Air Namibia for our once-in-a-lifetime trip to Africa really overshadowed our holiday. They changed our return flight details approximately 7 times and our much planned for 10 hour direct flight from Windhoek to London (because I'm 6 months pregnant) turned into a 36 hour ordeal with no customer service to speak of certainly no apologies no alternatives offered not a care in the world from any representative we spoke to. And we certainly weren't the only ones affected. Not only had they dropped all their direct flights from London (which we had been informed of 3 weeks prior to departure) Air Namibia had also conveniently 'forgotten' their annual servicing so an entire week's worth of flights were 'rescheduled' (a kind description) which we first found out half an hour before leaving our house for the airport. Which meant our 10 days in beautiful Namibia were marred by trying to communicate with Air Namibia regarding our return flights. The whole thing was a disaster and when we finally got our BA flight home from Frankfurt the check in staff commented that this was all too usual with Air Namibia who were a well known nightmare to deal with and with whom they had no wish whatsoever to be associated. I heard since that people in the know will travel to Namibia via South Africa so as to avoid Air Namibia and use another airline. That travel tip I endorse!","","","Economy","","","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Sylvia Goddard","United Kingdom","2009-05-24","Cape Town to Walvis Bay [Namibia] return in business class B737-500. This was flying as it used to be good service hot meal on a 2 hour flight and large comfortable seats. Admittedly the outbound trip was 2 hours delayed and communication was poor but this is Africa and they did their utmost to turn it around when it did arrive. No doubt my holiday spirit affected my reaction to this if you had commitments it would have been a problem. I would use them again and would do the LGW to Namibia route with them. Safe professional and customer focussed.","","","Business Class","","7.0","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","J McNab","United Kingdom","2009-02-23","LGW-WDH return Business Class. Small busy lounge at Gatwick (multi-airline) much smaller and even busier lounge Windhoek (multi-airline). Seating 2x2x2 with PTV monitors but with which two attendants seemed unfamiliar - so wasted time fiddling and missed the beginning of the set. Food so/so both flights with alcohol ceasing to be served immediately after main food service. Economy passengers repeatedly used Business Class lavatories and attendants were unconcerned that we were waiting in line something I pay an extra amount to avoid! E- mailed Air Namibia upon my return. It took three months to respond despite my repeated reminders. Received seven paragraphs about the horrors of blood alcohol content and unruly drunk passengers. Such a patronising attitude towards experienced worldwide travellers will achieve no awards. I think Air Namibia is just plain mean with every aspect of its service.","","","Business Class","","","","","","","","","1.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Karen Willis","United Kingdom","2008-11-29","LHR - WDH and back during Nov 2008. Much better than expected. The food was very good and cabin crew were friendly & attentive. Plenty of water offered. My only gripe was the seat was very uncomfortable - OK once I fixed up extra cushioning for my lower back.","","","Economy","","7.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Jeff Williams","United Kingdom","2008-11-22","WDH-CPT in Economy. B737-500 of unknown provenance but inside OK. The crew were pleasant and efficient the captain informative and a hot meal which was edible and fine. Timekeeping spot on too so a high mark. I have not experienced their single long-haul A-340 and its service but short-haul  perfectly OK.","","","Economy","","9.0","","","","","","","4.0","1"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","A Barkla","Australia","2015-07-17","My daughter and I are back in Sydney tonight thanks to Air Niugini going the extra mile.  When the flight from Alotau to Port Moresby was cancelled we were in a challenging situation, then when the rebooked flight from Alotau to Moresby couldn't land because of difficult weather conditions we had to overnight in Alotau and hope to connect early through a rescheduled flight from Alotau the following morning. The Air Niugini staff at Alotau handled a difficult situation for customers extremely professionally both the day of the delay issues and through rebooking everyone on the rescheduled flight the next morning. ","","Business","Economy","Gurney to Sydney via Port Moresby","9.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","J Tan","Singapore","2014-01-04","SIN-POM-SIN on B767s. Friendly professional and efficient service from the crew made the flights bearable. Flights were largely on time. Exit row 10 had unbelievable leg room but it also meant other passengers climbed over us to get to the toilets in the other aisle. Food was ok. Touch-screen entertainment screens were great but bring your own headphones. Entertainment selection was limited.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Z Bakenov","Kazakhstan","2013-07-23","Rome to Marseille on July 17. Flight was late to depart after boarding I asked for water but was asked to wait until take off. After my repeated request I got a glass of water. Luggage was delivered late in Marseille - spent more than one hour to get it - no explanation in English. We could not go to our hotel after the flight because there were no taxis and the hotel shuttle service has finished at midnight. Hope they will improve their service.","","","Economy","","1.0","2.0","1.0","3.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","John Oakley","United Kingdom","2013-07-22","I flew from Paris to Johannesburg in March. The weather was very poor however the flight was not delayed because of it we were boarded and then sat on the plane for 4 hours with nothing happening. The only reason given at the time was that the luggage had not arrived at the aircraft but we had no idea how long it was likely to be. As a result I missed a connecting flight. I will never consider flying with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Emmanuel Cuignet","France","2013-07-22","CDG (2F) - NCE. The flight was in a newly refurbished A320. Crew friendly and professional. Decent value for the money for the 1hr 15 mins long flight.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Robert Grimshaw","United Kingdom","2013-07-21","Bangkok to Paris departing 10am on July 2nd. Fed a full meal with Wine and Port about 30 mins into the flight. The meal was OK. I was feeling unwell due to heat stroke and asked for a brandy but was told that spirits were not available - only soft drinks water or beer. During the flight I needed water I had to use the call button several times before they came to see what I wanted. Later when I asked for more water the attendant said that I could always get my own. No other food served for almost 10 hours and then just a snack. It is the worst long haul flight I have ever experienced. The service was non existent.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Richard Connett","New Zealand","2015-05-29","NZ104 19 April SYD-AKL on the Dreamliner. The team in the business class cabin worked non stop during this relatively short flight delivering excellent service. The plane which was apparently Air New Zealands launch 787 was still new and abounded in technology. There is now a marked difference in the video entertainment system compared to other aircraft. The video screen is now High Definition and is like using a smartphone app. One thing you do immediately notice in the cabin is the size of the windows the cabin had a nice open feeling and the dimming feature meant that you could set the lighting to almost any setting that was comfortable. The meals included some of Peter Gordons creations the poached chicken salad was huge and did me for the rest of the day.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T Carroll","New Zealand","2015-05-25","20/4/2015 Flight SQ4282. I booked a trip AKL to London with Singapore Airlines one of the flights offered for the first leg was a codeshare with Air NZ as the operator late night departure suited best so it was booked. Arrived at the airport to find one check in desk aircrew only self check points for everyone else I queried this and the solution to check in involved 1 staff member using 4 different self check points. Seated on board I looked for a flight magazine in the seat pocket were a safety sheet a sick bag and a dog eared price list for snacks such as nuts crisps etc once airborne the drinks trolley appeared some turbulence was encountered minor in my experience and the drinks trolley quickly disappeared followed by an announcement that serving drinks was not possible sometime later a tray appeared with a choice of water or orange this was to be the only time this service was offered during the 10+ hour flight. Some time later a meal was served complete with plastic cutlery nothing wrong with the meal some even got coffee however the tray remained uncollected shortly before landing I was handed a breakfast tray which I placed on top of the debris on the previous meal tray since no offer to remove it was forthcoming and the trolley moved on. Singapore to London with Singapore Airlines was a somewhat different experience I arrived at the airport after a short stopover in Singapore to find 7 manned check in desks I walked away from the desk with a boarding card in under 15 seconds. Seated on board I find no fewer than 3 different S.A. magazines the following items were then offered seperately in this order during the flight - while still on the ground hot towels were offered - socks package for the late night flight-newly printed menu also containing a list of complimentary snacks available on request such as nuts crisps etc nuts-drinks-meal with metal cutlery coffee/tea-water-waterx2-waterx3-hot towels-collect rubbish-breakfast coffee/tea. The return trip LHR to AKL with S.A. was a similar pleasant experience. Anyone out there booked to fly Air New Zealand? Good luck with that one!","","","Economy","","1.0","3.0","1.0","3.0","0.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Delamere","New Zealand","2015-05-25","AKL to LAX on May 9. Great service. When flying economy on Air New Zealand's 777-300 I always choose one of the pairs of seats at the very back of the plane usually the second or third forward from the back. It's a bit tight in economy and the aisle is wider there. Crew were awesome. Food was fine. Price paid on one of the airlines many sales was excellent.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","Rohit Hasteer","India","2010-07-24","Mauritius to Delhi. I found the quality of seats very average in the aircraft. In fact even in business class one of the seats couldn't move back. Worst of all the main attendant was rude and unfriendly. She didn't let me see my elderly parents travelling separately in business class the whole flight knowing that they may need my help / assistance in spite of repeated requests. Very disappointed.","","","Economy","","6.0","","","","","","","1.0","0"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","A Gavin","Australia","2010-07-09","PER-MRU-LHR MRU-PER. Not too bad an airline. A340 aircraft are reliable however Air Mauritius need to review their seats which are quite hard for long haul flights and worn in some cases. Food is average but cabin staff friendly and efficient. In flight entertainment could be upgraded. Checkin and boarding very efficient.","","","Economy","","7.0","","","","","","","4.0","1"
"air-mauritius","/airline-reviews/air-mauritius","Air Mauritius customer review","P Smith","United Kingdom","2010-07-02","LHR-MRU-LHR. Air Mauritius use their most modern A340's on the London route which are quiet and smooth. Sat in economy and was surprised at how tight the legroom is and I'm only 5ft 9in. That was the only real negative about the flight. IFE boxes are also under each seat which limits your ability to stretch out your legs. I'm used to BA and Virgin's economy cabins which are more spacious. IFE was ok but not enough choice for a 12hr flight. Food was pretty good and tasty. Staff were pleasant and happy to help with requests.","","","Economy","","7.0","","","","","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Rohit Paul","United States","2012-02-09","ORD-DEL-HYD-BOM-DEL-ORD. The last time I flew them was in 2007 and I found it to be average. Now the air hostesses were friendly and attentive food was great and the IFE pretty good. The seat and spacing was pretty good and ample in comparison to other airlines. The only downside I see is from Indian security at the airports.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","Karl Moosbrugger","Austria","2012-02-06","PNQ-GOI in Economy. Flight was on time check-in efficient with friendly ground staff. Served snacks and drinks by a friendly crew on the rather short flight. On the negative side: cabin was dirty with torn and worn- out seats. My seat consisted of a big crater-like hole and was very inconvenient.","","","Economy","","4.0","1.0","4.0","4.0","0.0","","","2.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Bryan Coates","United Kingdom","2008-11-14","Air Namibia Jo-burg to Windhoek return. Both were excellent flights on time and with service from very good cabin crew - including meals that we used to expect but now no longer receive from major airlines including BA and Iberia. No hesitation in thanking Air Namibia commending them for the flights or recommending them to others.","","","Economy","","9.0","","","","","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Sue Parker","United Kingdom","2008-10-27","LGW to Windhoek return. Flight on time outbound and return with efficient boarding at LGW although free for all at Windhoek; however crew curt to the point of being rude except for one female cabin attendant on return leg. Food barely edible especially going out. Seats have plenty of leg room but are uncomfortable as the lumber bars do not work. Some problems with the heating - cold going out and excessively hot on return. IFE very basic largely with third rate films. Business lounge in Windhoek too small as a number of largish flights to CPT and JNB all going at at same time as LGW flight. I appreciate that Air Namibia is a cheap option and a direct route from London but would think twice before using them again.","","","Business Class","","8.0","","","","","","","4.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","M Barnes","United Kingdom","2008-10-09","Frankfurt to Windhoek return Economy. Check in no problem. Flights on time. Seats ok. Food reasonable. Outward leg was the first time I have ever been cold at the back of an Airbus. In flight service disappointing. Crew did the minimum they could get away with. On occasions were actually rude. Uncaring and ignored requests for assistance. Main screen entertainment only with non functioning headphones. I do not recommend air Namibia but they have little competition to push standards up. German 'um pah' music during boarding and disembarking amused the Germans as well as the Brits!","","","Economy","","3.0","","","","","","","4.0","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Gary Hewton","Papua New Guinea","2014-01-02","PX4 BNE-POM 29/12. Re-fitted 767. Don't know who designed and who signed off the new economy layout but there are serious flaws. 2 toilets only for the whole of economy and they are situated mid cabin. There is no void space around the toilets so any queue just forms in the aisles. There is a seat right by the door to the toilet so this poor passenger cops the door opening and closing all flight plus the odour. Would be a nightmare seat on an overnight flight. Why is the ""latest technology"" entertainment system not gate to gate. I've had is turned on anywhere between 5 and 25 mins after the seatbelt sign was switched off and then turned off at the started of decent - 30 mins out. Result -movie not finished. Service slow mechanical. Food quite good. New seats ok for short flight but would be uncomfortable on longer haul - too hard and seat base too short -no under thigh support.","","","Economy","","5.0","0.0","0.0","0.0","0.0","","","0.0","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Felix Scholzen","Germany","2013-10-23","One of the worst airlines I have ever flown with. Of course you can not expect much in a country like Papua New Guinea. Overall I had six domestic flights all were delayed by at least one hour. All planes were in a disappointing condition. The cleanliness was poor the crew were rude incompetent and not very service oriented.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Markus Karren","","2008-06-12","MNL-POM-RAB return in Business. In the last five years flying with Air Niugini service and airplane quality has deteriorated dramatically. A flight inside PNG has become an absolute lottery game without help whatsoever from the ground crew.","","","","","2.0","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","M Johns","","2008-05-12","Flew Air Niugini from Cairns to Port Moresby on a Fokker F100. Departed on time fantastic food great crew.","","","","","5.0","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","D Newlin","United States","2013-07-16","Departing from Washington Dulles to CDG Paris AF0027 June 21st and returning from CDG AF0026 to Dulles 7/2. I will never fly Air France again - my 13 year old daughter and myself went for 2 weeks to Paris - flew Business Class. Going over the food was good (not great) however I noticed how frayed some of the seats in business class were which was just the beginning. Seat is horrible so no sleep for me coming back my tray table was broken (yes in Business class) so I had to prop it up with my knees as I didn't want to sit apart from my daughter. The food was terrible and the seat again was horrible if you are trying to get some sleep.","","","Business Class","","2.0","1.0","3.0","2.0","2.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","E Lee-Gabriel","Australia","2013-07-15","I have being flying regularly with Air France for the past 9 years in economy and business class. Normally inflight economy service is excellent with good range of food and beverages available and being offered. On the flight from Paris to Bangkok (July 12) although the plane was newish and with good entertainment the service was absent. The dinner service was a tray with no selection of food or drinks. It contained a pre-packaged cocktail and red wine. No other beverages were offered and no other drinks or snacks offered during the flight. At one point during the flight I went in search of a glass of water not having been offered or provided anything for several hours. I was given a drink and told to go to another galley where I might find ice cream if I was lucky - not even the crew knew what was available. This took self serve to a whole new level. This was one step away from a pack lunch. I chose Air France above other less expensive airlines as I had always enjoyed Air France service and variety offered. A premium airline cannot charge a premium price and fail to provide service otherwise why pay the price when a cheaper alternative provides the exact same thing. I will not fly Air France again.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","George Mitry","United Arab Emirates","2013-07-14","Flew DXB-CDG-BCN return. Most uncomfortable economy class flights I have taken. Seat was completely rigid and stiff very cramped. On the return I was it in 35A on the 777-300 at the emergency exit. This was even more painful than the outbound sectors. There was no space between the fuselage and arm rest to actually rest my arm. Had a tall gentleman sitting next to me; was completely cramped with door bustle in front of me so couldn't stretch legs to take advantage of being in an 'aisle seat'. Again seat was hard and uncomfortable. I felt very sore after all my flights. Never again!","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","G Alexander","Australia","2013-07-11","ORLY-IST-CDG July 1. I always check in online to save time but shouldn't have bothered for ORLY-IST leg. I was at the airport at 8am for a 10.25am flight. I was misdirected to the wrong bag drop off point. I then joined another enormous queue. It took over an hour to simply drop off my bag. No dedicated lines for just dropping off your bag. There were incredible delays at passport control which was again compounded by a disorganised slow aircraft boarding which appeared haphazard and the plane left nearly 30 minutes late. I had intended have breakfast at the airport but this was impossible due to time delays. On board service was fine but disinterested. The A320 was a little worn on the way back. Boarding again was disorganised and unpleasant. These flights were in complete contrast to my CX flights (SYD-CDG-SYD).","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Egan","New Zealand","2015-05-20","Flew AKL-PVG on the 787-9. Seat was very comfortable for sitting: a bit more recline would've made it excellent. But for sleeping 'twas marvellous: so comfortable. Crew were attentive and dinner was good breakfast (waffle) was horrid.","","","Business Class","","8.0","5.0","4.0","3.0","4.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D M Henderson","United Kingdom","2015-05-08","NZ 87 9th April Auckland - Hong Kong. A dreadful flight poor service indifferent staff food quality below par. No flight announcements to advise of flight being really bumpy flight crew could at least have said something. Air New Zealand used to be a reasonable airline and their domestic service still is but internationally they are now very poor.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Meurer","Australia","2015-04-23","Terrible customer service at Sydney Airport from Air New Zealand after a flight from Wellington on 21/4/15. They could not open the door of the baggage hold due to bad weather that may or not have been avoidable however the Air NZ support and information about the issue to those 30 or so passengers affected was woeful. For three hours we waited and then told that the bags were on their way back to NZ no one from Air NZ arrived in the arrivals baggage area to talk to us. No information about how we would eventually receive our bags until a 3rd hand message after 3 hours that they would get them to our address. While we waited those 3 hours six flights from other airlines arrived and received their luggage with no issue. A separate issue but same flight we thought there was a real lack of advertised hot food. The only two option on the menu for purchase ran out within 5 minutes of the meal service opening.","","","Economy","","","3.0","2.0","2.0","4.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Petersen","New Zealand","2015-04-20","Don't bother paying extra for the Air NZ Works Deluxe experience. We decided to splurge on our return Sydney- Auckland flight and pay the extra for a works deluxe seat. At $450 it was nearly three times the cost of our outbound no food no bags flight with Virgin. Never again! The Premium check-in queue turned out to be slower than the 'normal' queues. The Sydney lounge is utterly awful worn out furniture (holes in the arms of chair I sat in) and dreadful food. Yes the drinks are free but t's a huge price to pay for a couple of G&Ts. Yes having a guaranteed spare seat beside us was good but we had that on our cheap Virgin flight out. The food was very lack- lustre and you had to really make an effort to get a second drink. They even forgot my meal though that was quickly rectified once I was able to get hold of a staff member. My advice is to save your money and fly economy.","","","Economy","","3.0","3.0","2.0","2.0","4.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","D Whalley","United Kingdom","2012-02-01","Mumbai to Kolkata. Plane at gate on time but apparently staff were not! After 30 minutes without any information the Indian passengers started to complain. Within minutes the complaints turned into loud shouting. Whatever was shouted produce results because the gate opened almost immediately. Full flight. Comfortable seating with good leg room (for economy). Good meal which included veg and non-veg choices. Overall Air India have a reasonably good domestic product but it appears they are struggling with reliability.","","","Economy","","7.0","5.0","3.0","5.0","0.0","","","4.0","1"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","J Stringer","United Kingdom","2008-08-06","Just got back from a fantastic trip to Namibia but Air Namibia provided a disappointing end to the trip. They cunningly changed the time of the flight bringing it forward by an hour and a half so instead of getting to the airport almost 3 hours before departure it turned out to be leaving in an hour! Clearly no-one else had been told either as the queue was out the door - and to cap it all they only had one check-in desk open - I couldn't believe it! We eventually checked in about 2 minutes before it was due to take off and eventually left almost an hour late. A real shambles and what annoys me is that they clearly have all my contact details and could have contacted me via email or mobile to inform of the changes - I guess that would be too much to ask. I have traveled around the world and never re-confirmed a flight but would strongly recommend that you do with Air Namibia - it seems that the airline can't match the service and customer experience that the rest of Namibia offers.","","","Economy","","2.0","","","","","","","4.0","0"
"air-namibia","/airline-reviews/air-namibia","Air Namibia customer review","Andy Thompson","United Kingdom","2008-06-16","WDH-CPT. The plane seemed to be an old Air France 737 as I noticed ""Air France"" on the seat belts and ""Sortie"" for exit. Although an old aircraft it was clean and the crew were professional. I also quite enjoyed the hot meal that was served. Much better than I expected!","","","Economy","","4.0","","","","","","","4.0","1"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Kevin Pullen","","2008-03-30","I have the misfortune of using Air Niugini often through lack of choice. Most recent flight was POM- SIN return. The airline is now leasing an aging White Airlines A310 which is older than the previous B767. Seats are appalling IFE does not work and toilets are constantly unservicable. The food is passable but really nothing special. Service is slow and Cabin crew seem unable to deal with complaints or concerns raised by passengers. Overall Air Niugini is not deserving of a three star ranking - a two star ranking would be more appropriate given the decline in the airline's international services.","","","","","1.0","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Jill Ingles","","2008-02-11","BNE to POM POM to Mt Hagen and return. Was very impressed with service. Cabin staff could not be faulted and very obliging and friendly.","","","","","5.0","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Sue Parker","","2007-09-26","SIN-POM Busines Class. Check in at Singapore easy as we were early and able to take advantage of general early check in desk and also a separate Premium check-in area is available. Lounge at SIN is nice with a bit of food. Chaotic getting on plane with lot of pushing - we were sent down at a time when the Economy passengers were still queuing to go through security. Plane very hot and stuffy. Food edible - but you do not need 2 meals on an overnight 6 hour flight! Real problem are seats - the plane is a very tired leased 767 with seats that do not recline much and a poor foot-rest. They are the most uncomfortable seats I have experienced in either business class or economy for a long time. My husband could not sleep so put on his i-pod and was immediately told to turn it off as it was interfering with the radio. IFE did not work.","","","","","2.0","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Ian Duckworth","","2007-05-14","I have been working in Port Moresby for two years and am a regular Air Niugini passenger. Have flown with them to Singapore Tokyo and numerous times to Brisbane. Primary long haul aircraft is still a hard working leased 767-300. Fokker F100 sometimes used on the Brisbane route. Cabin is a bit tired and lacks a good entertainment system. The service is Air Niugini's real plus - always a smile and flight attendants willing to go the extra mile. Fare competitiveness has improved significantly over the past few years with the introduction of competition from Airlines PNG on the Cairns and Brisbane routes. Qantas flights in/out of Port Moresby are codeshare with Air Niugini using Air Niugini aircraft.","","","","","","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Mika Handa","","2006-03-25","NRT-POM-BNE Business Class. It was a pleasant experience. FAs are efficient and friendly. I did not have much expectations for the IFE but was actually quite good. 3hour delay at Port Moresby but waiting at the executive lounge time went very quickly. Incidentally I never complain about delay when the airline company's priority is safety and paying extra attention to some fault even if its minor. I heard airliners in South Pacific region as well as Australia and NZ have very good safety record and I deeply appreciate and respect that.","","","","","","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","P Cardot","France","2013-07-11","Coming back from Hong Kong to Paris with AF185 I've been delighted to discover I was upgraded to business class. Happy about that and would recommend Air France again. Service was great - only remark is about the seat: I miss the 180° business class seat I could experience with another company.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Akram El Dimerdash","Egypt","2013-07-09","CAI-CDG May 19 2013. Flying Business class the check in was smooth and friendly the staff helped me to check my luggage directly to Reykjavik Iceland although my connecting flight was on Icelandair and on a Separate ticket. Boarding was good and quick but the crew in the business class cabin were mostly grumpy with no traces of a smile for the whole trip. The seats were nice and comfortable but the headphones were really old and squeaked. Food was ok nothing special for business class.","","","Business Class","","6.0","3.0","2.0","3.0","3.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","J Nasajon","United States","2013-07-08","Although we bought the round trip from Paris to Rome at least 2 months in advance we couldn't get the airline to confirm our seats. Called a few days before and were told not to worry that we would get the seats at the airport the day of the flight. At the airport they told us that we were on stand by list. We barely made it to the flight and we were all seated separately in the middle seats. We found out later that they open the seats 30 hours before the flight so passengers can get their seats but we were never told us about it. If I can I will avoid traveling with this company in the future!","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Bill Byers","United States","2015-04-19","Flew LAX to AKL and return first leg in Business return in premium economy. The Business class is world class crews are excellent food was excellent and the seat while a unique design really gives comfort and privacy. Sleep is necessary on a 13 hr flight that leaves at 10pm and it was easy. the spaces eat on the return leg gives privacy and space but i found the lack of recline made sleep difficult. Again food and crews were excellent. The 777-300 is a great plane with a lot of space but frankly I can't imagine this trip in economy.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","E Smith","Australia","2015-04-19","We travelled premium economy Melbourne to LA. It cost about double the economy return. The first leg (to Auckland) wasn't called premium economy although it was in the premium economy cabin and we paid for premium economy. It was called something like 'Works Plus' and you only got economy food. At Melbourne airport we were prevented from priority boarding because of this difference which seemed a bit pathetic. The great advantage of premium economy on Air NZ is that you get plenty of room and the seat in front can't recline into your space. The seats are not great there is no footrest and the seat doesn't flip up to support your feet. On the long flight you are given sort of foot-bean-bags which are quite handy but you aren't given those on the shorter leg. In fact on the first leg I had to be quite insistent to beg for a couple of ordinary cushions from a flight attendant who was very reluctant to hand them over! The seats are actually hard to operate which the staff are clearly aware of. A problem with the seats is that they all face slightly or considerably away from each other. Perhaps this is meant to be for privacy but personally I prefer to sit parallel to the person next to me even if I don't know him/her. It was frustrating not being able to talk properly to my husband on the flights. Another disadvantage of the configuration is that you can't comfortably lie down across both seats if the plane is empty (as it was on the way home from LA to Auckland-we would actually have been better in economy as everyone back there got a row each and could lie down properly! But of course you can't predict that). The food on the longer legs is nice but it seems very odd that they bring out the desserts with the starters and you have to sit and look and the dessert through your starter and main course. As the trays and tables are very small and a bit unstable this is actually a real pain. It is also difficult to get drinks served with your meal. They bring the drinks after the meals and personally I can't eat a meal without drinking something. In general the staff were pretty unhelpful. It was difficult to get a soft drink or orange juice at all times. I was also refused an inflight magazine when I asked. I was told they weren't produced and were 'online'. The safety video (Lord of the Rings-style) was incredibly annoying. So - lots of space but a not very good seat. Nice food but wobbly trays. Snarly staff in the main. Avoid the front row in premium economy as the configuration is even worse than the other rows.","","","Premium Economy","","5.0","3.0","2.0","3.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Gekas Justine","Australia","2015-04-19","After waking at 4am to check in at Sydney International at 5.15am for a 7.15am departure on 25 March 2015 I was given a boarding pass for flight NZ700 which said to go to Gate G53 so after completing the usual checks I set off for the long long walk to Gate 53. When almost there I glanced at a screen showing departures and saw that Gate 27 was now showing for my flight. I stopped an airport employee showed him my boarding pass and the screen and asked if he could find out where I should be. After a phone call he said I should retrace my steps and go to Gate 29 which I did. Once there an official announced that our departure time was now 9.15am instead of 7.15am and they would give us a voucher to get some refreshments. I returned to Gate 29. We boarded our flight at approximately 9.50am and departed at about 10.10am. All I was offered on that flight was tea coffee or water. The arrival time in Auckland had been 12.15pm and we arrived at about 4.00pm. The other complaint I have is that the hand control for the screen at my seat showed ERR and did not respond to any selection. I signalled to a young male steward I needed help and after showing him the problem no attempt was made to reset it and the attitude was extremely offhand. My impression of the whole affair is that Air New Zealand doesn't care about their customers. Having to pay to watch a movie really Air New Zealand when I think of what lovely service we used to get it makes me very disappointed.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Graham Foster","New Zealand","2015-04-16","Flight NZ 282 AKL-SGP. We had booked flight with Singapore Airlines but new arrangement with Air NZ caused transfer to Air NZ. Although the plane and food was good the comparison to Singapore Airlines certainly did not favour ANZ. On SGP Airlines the attendants give you warm towel before takeoff and keep circulating in the cabin with drinks and eats. On ANZ we only saw attendants when meals were served and needed to ring for them when we wanted anything else. No duty free offered on ANZ and bathrooms were devoid of any extras like mouthwash and hand moisturiser etc etc. ANZ very pleasant but cannot compare to SGP Airlines.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","S Datta","United States","2012-01-25","JFK-DEL-JFK in Economy over the Christmas period. Flight from JFK to DEL was excellent. The aircraft seemed new was very clean and the IFE selection was good. Boarding etc. were far smoother than I am used to on BA my usual carrier on this route. Food was good and the inflight staff were young professional without being stiff and/or overbearing. My experience was enhanced by having been given an exit-row seat. But even the return flight was good and this time I had a ghastly middle seat. Nevertheless the staff kept up well- fed and hydrated; there was an ample supply of cookies/chips/drinks in the galley and the flight was quite pleasant. Timings again are superb - essentially an overnight flight; leave home in Delhi after dinner; arrive in JFK in time for breakfast. Overall I was pleasantly surprised.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Galvez","South Korea","2012-01-25","Seoul to Hong Kong round trip. Flight to Hong Kong left and arrived early. The inflight entertainment was good although the English movie selection was a bit outdated. The flight crew was pleasant. Food was really good. Return flight left and arrived on time. Same thing for inflight entertainment. My headphones were broken but the attendant promptly got me a new set. Breakfast (omelette and croissant) was again really good. Overall great value for money.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Matt Campbell","","2006-02-07","CNS-POM-CNS + domestic. The cabin crew are friendly and I would fly with them more if they expanded their route network. Fares are steep but then they have a monopoly on the PNG market. Aesthetic needs a bit of an upgrade as do most parts of the overall product (ie entertainment inflight magazine).","","","","","","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Peter Hughes","","2004-08-29","The service is always good the food often served cold training required there - the delays are ongoing - why? Why can't we use upgrade certificates on the BNE-POM flight? The lounge in POM is late opening and often doesn't open before the 7am departure - people pay for this service.","","","","","","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Joe Scott","","2004-05-12","BNE/POM/MNL/POM/BNE in April 2004. First time with this line. As Mr Tate says the cabin crew are shy but very helpful and courteous. The cheap fare for the round trip (about $820) was the snare but I found them punctual efficient and the food (economy) quite good if a little light on in- flight reading matter.","","","","","","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","Suzanne Ryan","","2004-04-03","I would not hesitate to fly with Air Niugini Airlines again. I flew twice with them last year (2003) to Singapore and happened to have on board two of the same crew as my previous flight with them. They couldn't do enough for their passengers Qantas could take take a leaf out of their book. I no longer fly with Qantas as I find the staff always trying to avoid going that extra mile especially when it comes to night flights.","","","","","","","","","","","","","0"
"air-niugini","/airline-reviews/air-niugini","Air Niugini customer review","T Green","","2004-01-17","BNE-POM-BNE Economy. service great flight was full food served promptly the IFE wasn't so good but Air NZ is too blame for that. Fare was cheap. The only thing is the Delays Air Niugini is delayed quite often but the crew are great when the flight has been delayed.","","","","","","","","","","","","","0"
"air-france","/airline-reviews/air-france","Air France customer review","K Greenall","New Zealand","2013-07-07","Travelled in premium Economy and was disappointed with the overall experience. Seats were not very comfortable and the service very poor. The long haul flights catered for vegetarian diet and were of average quality however the short haul (2.5 hrs) did not have any meal suitable for a non meat or fish eating passenger. Staff did not seem to care and made no attempt to find me something to eat. Premium economy is not worth the extra money paid as apart from a wider seat the service was no different than flying economy and poor in comparison to premium economy used on other airlines.","","","Premium Economy","","3.0","2.0","1.0","1.0","3.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Fazzari","United States","2013-07-07","Went from JFK to CDG and back in premium economy. Sky priority allowed us to check in and get through security very quickly. We took advantage of the business class lounge (paid about $50 per person) and thought it was well worth it for the food wine and quiet. The premium economy seats although roomier than economy were nowhere near business class standards so do not expect to get a comfortable night's sleep. I did appreciate the extra legroom and the fixed shell design as this made it feel quite spacious. The food was really quite good (though keep in mind it is from an airline not a French bistro) and the service was very polite and friendly. I felt very taken care of the entire flight and would definitely travel on Air France again over most of its competitors.","","","Premium Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Tia Traynor","United Kingdom","2013-07-05","Fly from Birmingham to Seoul via Paris. Had very pleasant trips apart from the hiccup at the check-in desk at Seoul but overall inflight service was very good! Quite a wide range of choices for the inflight entertainment inflight meal was average but acceptable. The cabin crew could do with a bit more smile but the staff at Paris was extremely friendly which was good. Would definitely like to fly with Air France again.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Bai","Singapore","2015-04-08","NZ 281 25 Mar and NZ 282 on 2 Apr. Took the Premium Economy class flight to and from Auckland and I loved it. The seats are spacious and comfortable and it definitely felt much better than a red-eye flight on Economy. The complimentary bottle of water is a great touch because you do tend to get very dehydrated on a flight and having the bottle meant you didn't have to ask for a glass of water from the attendants every 10 minutes or so. The pillow provided is big and soft and very comfortable whether to hug or to prop against your back. The USB and power outlet though not uncommon anymore are still very much appreciated. I'm not sure if this feature exists in other airlines or if it's even a plausible concept but it may be great if a passenger can play his/her own media via a USB device eg. movies on a thumb drive or the sort. On the flight to Auckland there were just a handful of people in the Premium Economy cabin so service was impeccable and thoughtful right from the start. The attendants even came around mid-flight to make sure everything was okay for me. On my return it was a fully- booked flight so the attendants really had their work cut out for them. But they were still thoughtful and reasonably efficient. I would definitely fly with Air NZ again if I get the chance. Oh and did I mention that their safety video is really ""epic""? It's the only safety video which I personally have ever given 110% attention to.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Colin Pay","United Kingdom","2015-04-01","AKL-RAR then a week later RAR-LAX-LHR on 2x B767 and B777. Exit row seats on B767 and preferred seat (double) on B777.Only delay was RAR-LAX when we aborted take off due to a warning light soon fixed and we were on our way. Great service and IFE on all 3 legs.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Colin Pay","United Kingdom","2015-04-01","IVC-CHC-AKL on ATR72 and A320.We checked in early due to heavy rain and the need to return a rental car and were at the agents suggestion put on earlier flights at no extra cost. Great customer service. Drink and snack on both flights.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Colin Pay","United Kingdom","2015-04-01","NPE-AKL-CHC on ATR72 and A320. We should have travelled via Wellington to Christchurch we had checked in early having returned a rental car and were having a coffee when we were asked to go to check in desk the agent said weather was bad in Wellington and flights are being delayed did we wish to go via AKL arriving in CHC 2 hours earlier than planned we took up his offer. This was excellent unrequested customer service. Drink and snack on these short legs.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Gandhi","United States","2012-01-21","25 Dec flew Chicago-Delhi connecting Ahmedabad. Check-in was quick and departed on time. Inflight meals plenty with beverages and alcohol offered free of charge. 2 full hot meals and small snacks during flight. Sky bar open for extra snacks with beverages. Comfortable seats and lots of leg room with foot rest a plus. Courteous staff ready to help. Transit in Delhi a breeze. Baggage arrived promptly at Ahmedabad and was out within 45 minutes. Return Ahmedabad Chicago via Delhi. Again no issues except 1hour delay in Delhi. All in all very good experience and would recommend.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","A O'Brien","Ireland","2013-07-04","Flew from Rio/GIG to CDG last month. Selected the option for a seat plus on the upper deck of the 747-400. This gives you additional leg room and a smaller cabin so in my view worth the extra money. Crew were excellent on this trip friendly and chatty. Food was good. For me the seat became very uncomfortable after 4 hours. I have travelled many times with Air France over the years and the crews can be very hit and miss. This crew were one of the best.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Joanna Rogowska","Switzerland","2013-07-04","San Francisco to Paris. Staff not very friendly like they didn't want to be there. They were more interested in chatting between themselves than giving a great experience to passengers. Seats not very comfortable and food was poor quality. Same movies both ways - poor selection. Last time with Air France for me.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","P J Trebuchet","United Arab Emirates","2013-07-03","BCN-CDG return flight. A good experience overall: both flights were on-time lounges were very comfortable (specially the one at CDG airport) cabin crew was peasant and efficient. Excellent selection of beverages although food was quite poor. Prior disembarking and luggage delivery was respected. However I regret that Business class seats (Airbus 321 for both flights) are not real one. AF like LX or LH for example just neutralize the middle seat on the row. This is not what you are expecting for over €450. An amazingly good flight however.","","","Business Class","","6.0","2.0","4.0","4.0","3.0","","","3.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Kym Andrew Streeter","Australia","2013-06-25","Guangzhou - Paris 18 June. Have been flying AF for years and have been very disappointed with them recently but this flight was a good turn around. Check in at CAN terrible but flight left early and arrived early food back to good standards and very good drink service. B777 so the TV screen was a bit small. Only complaint as usual after the meal service the crew totally disappear.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Kate Fraser","New Zealand","2015-03-23","Gisborne-Christchurch NZ8652 and NZ0525. Wonderful experience travelling with two pre-school age children from Gisborne to Auckland and then on to Christchurch. The whole way was a pleasure with the pilots making our kids day by waving to them from the cockpit and the air hostess that let my daughter handout the sweets. I will point out the plane was running slightly late so it would have been understandable for them to be feeling slightly rushed and not accommodating but staff went above and beyond in all aspects.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Kiangsri Sathita","Hong Kong","2015-03-23","HKG-AKL in Economy. My daughter recently took this trip as part of a school trip. The flight was very average however her comment to me made me laugh. She pressed the call button to ask for some water it was delivered but was told not to use it again but actually come and get the water herself. She asked what is the call button for then to wake to wake you up. The stewards do not see the funny side of her comment.","","","Economy","","5.0","3.0","1.0","1.0","3.0","","","3.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","P Seth","India","2012-01-12","DEL-DXB on an A330-200. There was no personal television and shared TV's were not in a good condition. The toilets smelt and there was a shortage of vegetarian food so I did not eat anything. The crew was co- operative but had limited English skills. I will never fly Air India again Emirates is much better.","","","Economy","","1.0","4.0","3.0","1.0","0.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","W Hung","United States","2012-01-12","Hong Kong to Seoul on a Boeing 777-300 - had 2 check-in counters open for the entire flight. Took me an hour just to get to the check-in line and all I had was carry-on items. After boarding and finding my seat I discovered my assigned seat with a used blanket and pillow and a used water bottle stuffed in the seat pocket in front of me. Along with stains on the seat in front of me and dirt and grime covering the fold out table. The floor alongside the cabin walls were covered in dirt and trash and the plastic shielding for many of the seat parts were cracked. I tried to find reprieve in another seat but the rest of the cabin was in similar condition. Worst flight I have ever taken.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-north-yukons-airline","/airline-reviews/air-north-yukons-airline","Air North Yukon's Airline customer review","B Vincent","Australia","2015-06-20","Air North describes its class of service as ""Yukoner Economy"", which I thought probably referred to a concept of warm-hearted hospitality and generosity. This held true for my first flight in their 737-400, but after flying in the HS748 I'm wondering if the term is actually more about resilience in the face of harsh conditions! Cramped conditions in the HS748 aside, the service overall was pretty good - staff were (almost) all friendly and efficient, flights ran on schedule, and reasonable food was provided. No in-flight entertainment system, but at the time I flew, the stunning ever-changing landscape below was all the entertainment I could want.","B737 / HS748","Solo Leisure","Economy","Vancouver to Inuvik via Whitehorse","6.0","3.0","4.0","4.0","","4.0","","3.0","1"
"air-north-yukons-airline","/airline-reviews/air-north-yukons-airline","Air North Yukon's Airline customer review","S Roberts","Canada","2011-08-21","YVR-YXY in Economy. Check-in agents were quick and boarding commenced on time. On board the aircraft was old and not well maintained and in need of refurbishment. No inflight entertainment and seat pockets tray table and carpet were dirty. Inflight snacks mediocre. Seat was worn and not comfortable though the pitch seems to be pretty standard with Air Canada. Cabin crew announcements were rushed and inaudible. Service was the highlight and the crew were friendly. Flight arrived on-time and baggage was a short wait.","","","Economy","","4.0","","","","","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","M Hoyle","United Kingdom","2013-06-23","BKK - LHR with short connection in Paris. A very enjoyable flight considering it was one that returned me reluctantly from my holiday. IFE was good and food and drink excellent (typical French) with Port and Wine accompanying the food (including cheese obviously). Although the meal was above average it was scarce from then on although I took the liberty of visiting the staff at the rear of the plane and they were happy to dish out the snacks and drink as desired. Very happy with the staff and service all in all.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","G Hirschfield","United Kingdom","2013-06-23","Birmingham - Paris - Barcelona AF1065 AF1248 June 19th and return Barcelona - Paris - Birmingham AF1149 AF1968 June 21st. Terrible attitude terrible service terrible punctuality. Took Air France to get to Barcelona from Birmingham via Paris. Mistake. Will use KLM or Lufthansa in future.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","J Ashiblie","Malaysia","2013-06-23","CDG-MAD-CDG as part of an international itinerary KUL-CMB-CDG-CMB-KUL. For the short duration of one hour and forty minutes Air France certainly gets you from Point A to Point B in good time. The seat on their A318 isn't something to shout about - no recline even for a short snooze. IFE non-existent on these short legs.","","","Economy","","8.0","2.0","4.0","2.0","1.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Guzelbeyoglu Mehmet","United States","2015-03-19","Flew from Honolulu to Auckland. Paid a small fee for a preferred bulkhead seat. It was one of the most uncomfortable seats I have flown. No space to extend my legs (I flew bulkhead many times before but the seat has never been so close to the wall) and since they installed the control for the entertainment system inside the arm rest it was also extremely narrow. I am 6""2 and athletic. I can't imagine what this seat would be like for an overweight. When I complained to the flight attendant she said 'at least nobody is going to recline their seat'. I was aware of that and I believe that was the whole point of paying extra. Additional issues: the plane looked so old it was sad only one suitcase to check in even on an international flight food was less than mediocre. I would definitely fly Hawaiian airlines on my next trip. On top of all this I did not get any mileage credit on united on my return flight. I did get it on the way there so it was not the type of ticket.","","","Economy","","4.0","1.0","2.0","2.0","2.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Macindoe","New Zealand","2015-03-18","Travelled from London to Auckland. Having lived in London for the last 11 years I was on a flight moving back to New Zealand permanently. Flew with Singapore Airlines on SQ317 from London to Singapore and had excellent service the whole way. The flight attendants were friendly food was served quickly and was delicious trays were removed quickly and we were constantly provided refreshments. At the beginning of the flight my sister was having problems with her entertainment console so the attendant offered to re-boot the system. it was done immediately and they checked after a couple of minutes that it was working. It happened a couple of times during the flights so the attendant gave her a voucher to use towards a duty free item which was a very kind gesture. However our onwards flight from Singapore to Auckland was extremely disappointing and one of the worst long haul flights I have been on. Most of the flight attendants were very friendly (I did hear one tell a traveller that they couldn't fix their console as they were about to serve food which seemed very unhelpful) however their service was extremely lacking. Shortly after taking off we discovered that our entertainment consoles were not working properly but either continually freezing or losing sound. We pressed the buzzer for a flight attendant but after waiting 10 mins and watching them walk past us a couple of times we had to ask them in person for assistance. Rather than offer to re-boot the consoles as Singapore Airlines had done we were informed that they had been aware of the problem in Singapore but were unable to fix it until they got to Auckland. For a passenger on a 9 hour flight who has already travelled on a 12 hour flight just beforehand this was very disappointing news. We were both transferred to other seats (seated separately) however the cabin was so cold further forward that I ended up returning to my original seat. The service and quality of the food was also very disappointing. The chicken dinner we were served was very salty and the breakfast omelette was rubbery. The chicken sausage accompanying it was inedible. The attendants were also extremely slow with clearing the trays in comparison to Singapore Airlines. My sister is has Gold airpoints status so we had priority labels on our luggage however we were one of the last to get our luggage upon arrival in Auckland. Overall it was an extremely disappointing and frustrating flight. Like others who have placed reviews recently I will be very hesitant to fly Air New Zealand internationally in the future.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Shirley Antonucci","New Zealand","2015-03-17","I flew from Auckland to Brisbane and back Feb 13-18 2015. The first flight was uneventful. The 2nd flight or return was awful. I think Air NZ has gone downhill. My tray table was direct and had juice marks or sticky stuff on it. There was dirt below the armrest. The row in front of me had chewing gum on the seats. My inflight entertainment did not work at all for the entire flight despite being reset twice. There was no ice on board and ran out apparently - sometime I do not believe that. Overall a lousy airline.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","V Shetty","India","2012-01-05","BOM-DXB-BOM. Outbound flight on an A321 was on time. Only six channels on IFE and no headphones in seat-pocket. Meal (non-veg) was good both ways. Return flight delayed 3hrs. It was an A320 and IFE had same channels but there were headphones this time. Overall the aircraft and service is nice but the delays cause dissatisfaction. Flew AI just because the fares were much lower than other airlines.","","","Economy","","6.0","4.0","4.0","4.0","2.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","H Augustin","Austria","2013-06-21","LAX to CGN via JFK CDG and AMS. Check-in in L.A. was easy. The staff in the Delta Terminal were very polite and dedicated towards passengers. First flight was operated by Delta and onboard they offered more then I had expected: At least 3 services and a very sophisticated inflight entertainment). The second flight from JFK to CDG was operated by Air France with an A380. I sat in the upper deck and the noise was hardly noticeable. In this fare stage they offered Champagne and delicious food. After dinner coffee or tea was served but I wanted alcohol again so I asked for a Gin and Tonic but the Steward had none. But 3 minutes later he came again and brought me my Drink. The two connection flights from CDG via AMS to CGN were very short but even there they had an excellent service I got a delicious sandwich and drinks and coffee.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","O Gottstein","Germany","2013-06-21","Boston - CDG in Business (bonus ticket): Sat in 3L a spacious bulkhead seat on Boeing 777. Crew very nice and helpful seat was pretty comfortable although not completely flat. Didn't check the entertainment as it was a night flight and wanted to relax and get some sleep what I did. Dinner was fine although not exceptional. Wine selection was good. Breakfast was a bit slim croissant and pain au chocolat were rather old and dry however the fruit platter was nice. No warm egg plate was offered. Overall a sound service and good experience.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","T Price","France","2013-06-19","BSL-CDG-ATH 28/5/13. Small ATR72 to CDG no hand luggage allowed on the aircraft. Raining hard on landing no jetty got soaked running from aircraft to terminal no umbrellas. There is no covered walkway to the bus stop to wait for the bus to terminal 2G. Two flights departing the same gate terminal like a zoo. We have lived in France since 1989 and we always try to avoid Air France and especially CDG since previous bad experiences but this time it was unavoidable. Next time we will stay at home if obliged to take this route.","","","Economy","","1.0","3.0","2.0","3.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Egan","New Zealand","2015-03-17","AKL-LAX as part of a longer journey to Europe. First time in Economy on the 777-300. Cramming an extra seat in each row was a huge mistake: I was in the aisle seat and everyone including crew kept whomping me. If I wasn't using sleeping tablets to knock me out there is no way I could've slept in that seat. Meals were good and the crew were as well. As soon as NZ has competition on flights to the West coast they will bleed business. And I'm Airports Gold.","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Berry Keith","Australia","2015-03-17","We arrived at Wellington airport on 1st March 2015 for our return flight at about 1pm for flight NZ849 due to depart at 3.45 pm with a check-in time of 2.15 pm. We had booked and paid for this flight on 14th August 2014. Normal check-in procedures did not work and we were advised that the flight had a weight problem and we should check back at 2.30. We advised that we would miss a medical appointment made 4 months previously if we did not catch the flight. When we checked back we were advised that we could not go as the plane had a weight issue. Our luggage was not weighed at any time prior to this and was about half of the allowed weight. If the issue really was one of weight then Air New Zealand is obviously incapable of flying with the baggage allowances that it has set and if passengers with half that allowance are denied access to a flight booked over 6 months previously then they should look at a fairer way of deciding exactly who they will allow on planes. It would seem that this was just an excuse and I strongly suspect that the real issue was that Air New Zealand had over-booked the flight and the issue was one of seating on the plane. If this is indeed the case then it would have been better to have been told this from the outset instead of being jerked around by being told to return at 2.30 pm. Air New Zealand did arrange for alternative travel the next day and they did arrange for overnight accommodation with meals (but no drinks at all including non-alcoholic drinks and the meal allowance for dinner was only sufficient for the main course without either entree or dessert). They also provided both of us with $300 travel vouchers with them but we feel that being lied to and treated in a shoddy manner once by a company is unfortunate: to give that company the opportunity of doing it again is stupidity.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Rogers","United Kingdom","2015-03-17","Flew Auckland to Heathrow on 23/02/2015 in PE in Space Seats these are great seats you are in your own space no one can recline into your space. Entertainment very good and staff between Auckland and LA were brilliant they could not do enough for you and were always making sure you had everything you needed I wish I could say the same for those between LA and Heathrow who were absent from the cabin for a large amount of the time and did not have any real interface with the passengers. I ordered a coffee in the early hours and this was delivered promptly but I still had the cup over 2 hours later as the staff were absent from the cabin not very good service. Those staff on the Heathrow leg could learn a lot from those on the Auckland leg.","","","Premium Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","A Debnath","India","2012-01-01","DEL-IXU via Bhubaneshwar. Both flights were on time on a CRJ 700. Naturally comfort factor comes down to zero. No IFE and almost nil leg space. Seats are cramped and offer almost no push back. Meals were served well and decent keeping in mind that airlines in India are all trying to do away with the catering concept entirely. The ticket prices are quite stiff for this route and yet there is no business class on this aircraft. Its a small plane that can accommodate only 70 passengers. I have been flying Air India for a while but this experience will make me think before buying a ticket for another flight. When you are flying for 4 hours and paying a high price you certainly wish for a comfortable journey.","","","Economy","","4.0","1.0","2.0","3.0","0.0","","","2.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","H Dalton","South Africa","2013-06-16","2 June 2013 Johannesburg to Paris CDG AF 995. Don't go to the toilet while breakfast is being served because you will not get any. Even though I was travelling Business Class I was told that I could not have my meal as I was not seated when service on. I have travelled on many Business class flights and have never been told this. I was only away for about 5 minutes. My husband had not even started his meal. Air France can learn so much from the Eastern airlines. Singapore Air Emirates Thai! I will never fly Air France again.","","","Business Class","","2.0","4.0","1.0","2.0","2.0","","","1.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","F Francis","France","2013-06-16","CDG-JFK. AF-006 2013-05-21. The airline offers an average to good economy class service nothing out of the ordinary. The in-flight entertainment system is very disappointing slow and with limited choice. The food however is excellent much better than most other airlines. The crew was very nice and professional but with apalling language skills: there is a point when a French accent is no longer attractive.","","","Economy","","8.0","3.0","3.0","5.0","3.0","","","4.0","1"
"air-france","/airline-reviews/air-france","Air France customer review","Y Fall","France","2013-06-12","Seoul-Paris CDG 777-300ER. Friendly and attentive crew excellent inflight entertainment system and good food. The only problem are the seats: way too cramped for a 12-hour flight!","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Gersten Zvia","Canada","2015-03-09","2 weeks ago my husband and I went to New Zealand. For years we travelled with Air Canada or Air New Zealand and this last time we made a big mistake and decided to fly with United. We prolonged our arrival to Auckland by a few good hours but we would co-op with these extra hours had it not be for the awful time on the flight to and from Auckland. The disrespect and disregard to it's passengers is shameful. There is no room for peoples' legs. This is a very long flight and airlines need to consider peoples' health as well. The food was awful. Cold and not edible. The flight attendants were beyond rude. I was shocked when 2 of them who could not decide if the liquid in the pots are tea or coffee simply removed the lids and put their noses in. People stared in disbelief. However when we got to Sydney Australia we embarked on an Air New Zealand flight to Auckland. What a huge difference. All of the sudden we could stretch our legs. The food was edible and the flying attendants were courteous. Going back home to Canada the experience repeated itself. We flew Air New Zealand to Sydney and everything was good and then hell repeated itself when we had to embark Untied from Sydney to Canada. My husband and I decided that never again will we fly United. Our son who was wiser flew Air New Zealand and he mocked us for choosing United. They are bad news to the rest of the carriers on star alliance. Life is a school and we learned our lesson the hard way.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Glenn Standish","Poland","2015-03-09","I flew from Tokyo Narita to Auckland (767-300) then Wellington to Auckland (A320) and finally Auckland back to Tokyo (787-900). Both international flights were just average. Little things like lack of in-flight magazine plastic cutlery minimal updates from the flight deck and lack of menu bugged me. The service on the old and tired 767 was significantly lower than that on the 787. The touch screen on the 767 was not very responsive at all. I was very impressed with the in-seat bar service on the 787. At the touch of a button you could order a drink or snack from the comfort of your seat and it would be served to you within minutes. The international check in at Auckland Airport was a complete shambles with queues everywhere and a lack of order. I also don't understand why you can't check in online if you booked through a 3rd party travel agent. All other airlines allow this why not Air New Zealand? The domestic flight was excellent. For just a short 45 min flight we were treated very well with excellent service (cheese and biscuits wine and soft drinks). The pilots also kept us fully informed on the progress of the flight. All in all Air New Zealand is fine but the international service needs improving. I guess I was just expecting something more from the so called Kiwi hospitality.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P Gerner","Australia","2015-03-04","Flew from Queenstown NZ to MEL on NZ837 in economy. Hadn't flown on Air NZ for 10 years and we were keen to see if all the hype around their new ""experience"" was justified so we paid extra and got ""the works"". We departed on time and arrived 20 minutes early. The amount of legroom in the A320 was a positive revelation as was the extent and content of offerings provided on the in-flight entertainment system. The meal was fine without being exceptional and the crew was terrific. It really was a pleasure to fly. Thumbs up to Air NZ based on this flight!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","D Batin","Portugal","2011-12-23","BKK-DEL. Only one food option. Seats almost do not recline entertainment screens are faulty flight info unavailable or not working no paper towels in WC. They did not distribute immigration forms onboard causing a delay later on during immigration formalities. A321 a wrong jet for a 5-hour flight.","","","Business Class","","4.0","3.0","3.0","3.0","2.0","","","3.0","0"
"air-france","/airline-reviews/air-france","Air France customer review","Nico Roets","South Africa","2013-06-09","We had a connecting flight this morning from Paris to Amsterdam and then back to South Africa. Amsterdam flight delayed meaning we missed our flight to JNB. Told to go to customer service desk it was 40 min before we were helped. Flight changed to depart Paris direct to JNB 14 hours later. This took 40 min just to book new tickets the best we were offered was an economy food ticket no lounge no day room. It was our problem and nobody was going to help us. We went to the lounge and paid for a day pass. I fly on regular basis to Europe and have never been treated like this by any other airline. Our flight to Paris from Amsterdam coming on holiday was also delayed by 2 hours.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Dobson","Australia","2015-03-04","Myself and my daughter received a one up upgrade to Business from Premium Economy San Francisco to Auckland 14th February. We were delighted about this however we soon wished we had stayed in Premium Economy as the cabin crew were extremely unfriendly and gave the impression that it was beneath them to attend to us. They rushed the meal service and hardly spoke to anyone and as for a smile forget it! The only upside to the upgrade was the lie flat bed  I am pleased that we didn't pay full price for this appalling service. Next time we will be staying in Premium Economy which was excellent.","","","Business Class","","5.0","4.0","1.0","3.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Nield Brian","Australia","2015-03-04","We travelled Brisbane to Auckland on 10th of February and were surprisingly upgraded to business class as the flight was overbooked. Our choice was to fly with a free bag each and we were initially given the very worst seats on the aircraft the two right at the back by the toilets. Only Air New Zealand charges $30 to choose a seat so the upgrade was appreciated. However during the meal I was told my choice was no available and that as an upgrade I did not count. I was offered the choice of two other meals but did not want either of them and settled for another starter. Flying this airline is not what it was it used to be a great experience now the on board staff don't really care what happens. This was once a pleasure to fly but now it is a relief to get off the plane and really nowadays we only fly with them for the points and they are very careful to book you on a non points earning ticket. Small wonder they are making a profit.","","","Business Class","","4.0","4.0","2.0","5.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Hulse","New Zealand","2015-03-04","Flying an old worn out 767 from Auckland to Honolulu and back. Yes the pilot got us where the ticket said we were going I'll them credit but felt crammed like sardines the entire time. Cant comment on the food as we had seat only plus bag though if you want to go for 8 hours without food or movies good luck getting sleep in these seats. Also should you choose no food or movies you get treated a bit like a second class citizen by some of the staff members. Ground staff lounge staff were good.","","","Economy","","5.0","1.0","2.0","2.0","2.0","","","3.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Russell","United Kingdom","2011-12-02","LHR-DEL-BKK economy. I flew Air India for its generous 35kg baggage allowance. LHR-DEL 777 had tired seats with ironmongery sticking into my back but seats are spacious and many were unoccupied so plenty of room. Inflight entertainment - seat-back screens worked intermittently and the neighbouring seat had buttons missing from the controller. Choice of non-Indian movies very limited anyway. Plane held at the gate for about an hour after 21.30 scheduled departure and no attempt made to serve drinks. Drinks eventually served 2 hrs 40mins into the flight. No wine with the meal. Chicken curry was excessively greasy. Breakfast coming into DEL was also poor. Indian airports offer tediously repetitive security checks at different points and DEL-BKK was delayed 1 hr 20mins. After boarding we waited at the gate for another 40 mins whilst passengers from a delayed flight straggled on. The Airbus looked pretty tired but seats were more comfortable again not overly busy and service was somewhat better on this flight with water offered frequently. Drink service was limited again. Dinner was better quality than LHR and tasty but tiny portions were disappointing. They didn't seem to make up any time on this flight so although I'd allowed 3 hrs for my transfer to domestic in BKK I missed my connection. Timekeeping was consistently poor DEL is a series of queues cabin service was disinterested the planes are relatively new but shabby food and entertainment lacking - and the tickets are expensive.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","A Johnston","Canada","2011-11-30","YYZ-DEL-CCU in business class. Clean plane working seats with recline for sleeping (not flat bed) reasonable Indian food service and hospitable staff. Slept for 7 hrs and enjoyed the flight especially the early arrival in DEL. Fair selection of video considering almost all of their passengers onboard are Indian. Air India staff supported my transit in DEL in an efficient manner and customs was provided on arrival in CCU.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A O'Flynn","New Zealand","2015-02-24","I flew SYD to AKL on a 777-200U after flying from Saigon and it was a real pleasure to fly. The cabin was new and very comfortable. The IFE was great with a very responsive touch screen that was more like a tablet than the usual unresponsive screens. The seat was very good with plenty of space - I am a large man and usually my knees touch the back of the seat but not on this plane. I didn't try the food as I was not feeling that well but the crew have a relaxed but competent manner.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C A Burns","New Zealand","2015-02-24","My wife and I chose to travel to Vancouver Premium Economy expecting it to be far better than regular Economy. Apart from the extra leg room we were disappointed. The seats were not very comfortable we did not have separate arm rests which was a big problem when a large person spilled over one for the entire return journey. The in- flight entertainment TV was old and malfunctioning to the extent that we gave up trying to watch certain movies. The food and service was good for us but not good for some who had no food choice when certain meals ran out. The staff were on the whole pleasant and helpful and apologetic about the seating and entertainment equipment. Overall we rated the experience a hardly worth the extra cost and would rate it as 5 out of 10. Disappointing for us as we have always previously enjoyed travelling with Air New Zealand.","","","Premium Economy","","5.0","2.0","4.0","4.0","2.0","","","2.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Philip Crawley","Australia","2015-02-24","I travelled Works De-luxe Gold Coast to Auckland on 14/02/15 and returned on flight NZ937 on 21/02/15. I have done this trip on many occasions and have never been disappointed. Air New Zealand crew are so friendly and make you feel welcome. Due to ex tropical cyclone Marcia the return flight was diverted to Brisbane and we were then bussed to the Gold Coast airport. This was done efficiently and without fuss. I like the A320 for these short flights across the ditch. I only ever sit in seat 1A and have no complaints to make whatsoever.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","J Samson","New Zealand","2011-11-04","Delhi to Varanasi return. A321 superb flight. On time spacious seating efficient FA's delicious meal. Given that the plane was full and just 3 FA's serving I was impressed. Great experience overall.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","5.0","1"
"air-india","/airline-reviews/air-india","Air India customer review","G Narayan","United States","2011-11-03","ORD-FRA-BOM-MAA return. ORD-BOM sector on Boeing 777-300ER The aircraft was clean the seat backs almost had no cushioning. The food was good the cabin crew were friendly though they rarely smiled. The AVOD was a joke too many freeze ups. The 2 hour layover in FRA was almost necessary for stretching and walking around a little bit. BOM-ORD was about the same the only difference being the cabin crew were smiling a little more. BOM-MAA was a red-eye on an Airbus 319 but they still served a light dinner which was nice after a 3 hour layover in BOM. Ground staff in BOM and MAA were courteous despite the time of night at 1 am and 3 am respectively. The return MAA-BOM was an evening flight and the food was slightly better as it was a full dinner but had to circle over BOM for an hour following a runway intrusion. Overall not bad but I was left with the impression that everybody did just the minimum and did not want to go the extra mile.","","","Economy","","5.0","3.0","4.0","4.0","2.0","","","5.0","0"
"air-india","/airline-reviews/air-india","Air India customer review","H Ashis","India","2011-10-29","GOA to BOM. On time departure and arrival clean aircraft with a light snack served during 50 mins flight. IFE was good . Great legroom on A321 and checked bags on the carousel by the time we reached the terminal gate.","","","Economy","","9.0","5.0","3.0","3.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Fletcher Ann","United Kingdom","2015-02-18","Re-routed after initial flight cancelled. Alternative flight arrangements were horrendous. What should have been a 26 hour trip between UK and NZ turned into 45 hours. During that 45 hours not a single member of Air NZ staff came and explained what was going on. No gluten free meals had been arranged for my husband who has Coeliac Disease and the final straw was being routed via Brisbane and practically abandoned! No onward booking had been made for us. We have flown regularly between UK and Australia and NZ for the last 15 years and this was the worst customer service we have ever come across!","","","Economy","","","3.0","3.0","2.0","2.0","","","0.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Downes John","Australia","2015-02-18","We flew Brisbane to Vancouver via Auckland (NZ 136/84 outbound) and return (NZ 83/135 inbound) We chose Air NZ based on recommendations and rating - boy were we disappointed. The aircraft (with the exception of NZ 135 seriously needs refurbishing the seats were hard and very cramped for long haul travel the IFE was terrible  the picture quality was poor to say the least and because there are no inflight magazines it took some time and patience to navigate. As experienced travellers one could only say that the food was as bad as it gets and if you want water after meal service you have to go look for someone to serve you. It would be nice if Air NZ would get into the current technology century and provide USB chargers in every seat not just in Business Class as were informed mid fight. Don't fall for the trap of paying extra for preferred seating unless you can fluke an exit row or bulkhead seat this is just a money grabber for the airline.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Barnett Spencer","United Kingdom","2015-02-18","I really don't understand the bad reviews. I flew LHR to LAX and both flights were excellent. Great friendly flight attendants and good food and IFE. Seat was comfortable and economy no more cramped than on more expensive airlines. Amazing value for money can't wait to fly Air New Zealand again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","C Dickson","Australia","2015-03-29","Madrid to Bordeaux IB8554 March 4 2015. This would have to have been the worst service we have had on any airline! We are Platinum / Emerald frequent flyers. Plane was an hour late and pax were kept on bus with no explanation insufficient meals for the only 2 business class pax - us! Pancakes and only other meal not quite frozen! No welcome on board no welcome drink for business class pax us! No cabin assistance unless we asked repeatedly. And finally just to add insult no response to our original complaint about this and we have to fly with this airline again unfortunately. If we had a choice we would not fly Air Nostrum.","","","Business Class","","","3.0","1.0","1.0","1.0","","","1.0","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Colin Pay","United Kingdom","2013-10-28","MAH-PMI return on ATR72. Both flights on time crew good. Prices seem steep for non residents of the Islands. Used Iberia/BA airmiles so only paid tax.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Honeybone","New Zealand","2015-02-11","Have travelled many times on Air New Zealand around the world and my partner is a member of the Koru Club. On a flight NZ134 on 6th February I was made to feel very much a second class citizen because we had chosen the lesser option of no food/movies etc. A choice we made because we prefer not to eat food on flight. The attendant was coming around collecting everyone's dinner remains when 'she' reached rudely across to grab my water glass in its container. I said ' oh I would like another glass of water please'. She took the glass said there had been a medical emergency on board which I was aware of and that they were to busy. That was okay until the next lady in the row directly in front of me turned and asked for another glass of wine and was served immediately. That was just so rude of the flight attendant. I was fuming and when another attendant came by later it didn't seem to be so difficult to get it. I wanted to express my anger but did realize that the emergency did probably upset the normal routines.","","","Economy","","","4.0","1.0","0.0","0.0","","","0.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Cable","New Zealand","2015-02-11","I have just travelled from London to Auckland. The first leg with Singapore Airlines and the second sector with Air New Zealand. I have travelled a lot in the last 10 years and had not been on Air New Zealand for about 5 years. What has happened? After Singapore Airlines it was like travelling on a budget airline. No inflight information at all no screen as it was broken awful food. Apart from one staff member it seemed too much trouble to do anything for anyone. I had a young mother next to me travelling with 2 young children the staff did not come near and the children's meal that arrived was turned down by a hungry and disappointed 4 year old. For our meal wine food and coffee was all served together in a rush to get it over it seemed. If I can help it I will never fly with them again. There was much talk as luggage was picked up by many passengers who were shocked at the very expensive flight they had just taken and the standard of service. I felt embarrassed by our National Airline.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Campbell","Australia","2015-02-06","777-200 Auckland to Vancouver suppose the easiest thing to say I will never fly long haul with NZ Airways again. IFE that was ancient and didn't work properly. I really don't enjoy having the passengers seat so close to my face when they recline. Not an enjoyable trip. Please update your cabins. Passengers pay good money and shouldn't be treated like this especially when there are plenty of options for getting to YVR.","","","Economy","","4.0","1.0","4.0","3.0","1.0","","","2.0","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","R Christopher","New Zealand","2013-09-01","28th August 2013 I took a flight from Malaga to Melilla. I found the ground staff to be very professional and well turned out. They were welcoming and conducted their duties with pride. The flight was on an ATR aircraft which is ideal for the relatively short flight from Malaga to North Africa. The flight departed on-time and the cabin crew conducted a safety demonstration. Bizarrely one of the cabin crew showed the food to purchase card but then said there was nothing to buy! The flight was suitably comfortable and arrived into Melilla exactly as per schedule. Disembarkation was well managed and orderly. Overall I had a good impression of Air Nostrum. The tickets though seem expensive.","","","Economy","","10.0","5.0","4.0","0.0","0.0","","","2.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Alexander Ford","Luxembourg","2013-08-12","Smooth way through the airport of Madrid. Check-in done online. The best way to do it nowadays. Even though Air Nostrum operates from the K area in Madrid this flight was boarded by bus which is ok. Very positive is the fact that you can deliver your hand-luggage next to the aircraft and thus not check it in or wait for it at a luggage belt. The stewardess was very friendly and well groomed. In general the cabin crews of Air Nostrum are young and good looking. The old CRJ200 was noisy and small not my favourite regional aircraft. The flight was short and uneventful. The inflight service consisted of 'tu menu' which is in your seat pocket and from which you can buy 'Iberia' style snacks and drinks. Not too long ago this carrier still offered free of charge beverages and even snacks and sandwiches.","","","Economy","","4.0","2.0","3.0","0.0","0.0","","","2.0","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Tony Campigli","Australia","2013-06-06","Just learnt from an online check-in that my flight tomorrow from BCN to NCE was cancelled without them notifying me. They were not at all interested nor apologetic when I phoned for an explanation. I paid more to travel with them over the cheaper alternatives to avoid this situation. Such a short flight but it has cost me over 2K so far in re-routing around their failure. An email from them could have avoided so much trouble.","","","Economy","","","","","","","","","1.0","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Tim Harper","United Kingdom","2011-06-27","MAN-MAD-MAN on a newish CRJ900. Business takes me to Madrid a lot and this new route replaces the stop at LHR and shaves 4 hours off the journey for me. Friendly efficient clean with nothing to grumble about.","","","Economy","","8.0","","","","","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T Walsh","New Zealand","2015-01-30","Guys get into the 21st century and please please upgrade your planes on the Auckland/Hawaii route. I would have been more comfortable in a tiger moth. We fly business on medium to long hauls for the comfort and additional extras which by the way we also pay for. The seats in business class remind me of a Jason recliner but less accommodating. No real issues with service but the food does leave a bit to be desired. I do a lot of flying and although I am a parochial NZer give me Emirates anytime.","","","Business Class","","5.0","2.0","4.0","3.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Russ Tarbox","United Kingdom","2015-01-21","I've flown long haul with Virgin and their Premium Economy product is excellent but Air New Zealand's just takes it that one notch above (although it does cost slightly more too). Firstly the seat - it's in a shell so the seat tilts and slides rather than reclines into the space behind you. You're also angled slightly and so if you're in the outer seats you're not obliged to talk to the person next to you - it's your own personal space. I paid the extra for seats at the front of the cabin and they're well worth the upgrade - so much legroom and easy to get in and out (useful if travelling solo). The centre seats are better for couples as you can share the space. Check their website for information. The food was excellent served on crockery with metal cutlery. You'll get your starter etc first and wait some time for the hot meal meanwhile your dessert is also sat in front of you being very tempting! The hot food was good although the menu options were a little unusual - both times I went for the fish as the other options (beef and chicken) contained various things I didn't care for. The service was impeccable - the staff were very friendly except one attendant who seemed a little off although still professional. Inflight entertainment is on a decent sized touch screen although there is also a remote in the side of the seat. The selection was surprising - there were a large number of retro movies rather than all the latest blockbusters (of which there were few). However this was actually quite nice as I watched a few older favourites rather than having to gamble on new choices. My favourite thing about the IFE was being able to order drinks and snacks from the screen. Just tap an option or two and it's delivered to your seat a few minutes later whilst you continue to watch your movie. All seats have USB sockets for charging and I think you can link them up to a USB drive but I didn't test this. Also charging sockets are available for your laptop. You can use a standard UK plug as well as US and some other options. The toilets! Firstly two toilets dedicated to Premium Economy - so no queuing. And they were the best - fancy wallpaper with funny fake bookshelves on it (read some of the titles) and music piped in too. Frankly I would pay the upgrade just for those! Finally when flying to the USA you are right near the front of the plane so you're off quickly and can hot foot it to immigration to hopefully beat the queues. Unless you have ridiculously high standards of what you expect from a metal tube flying through the air I don't think you'll be disappointed.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","James Homes","United States","2015-01-21","SFO-AKL 777-300 Economy. Got a decent deal on an airfare but was a bit worried about the reports of the 3-4-3 configuration in Air New Zealand economy. It is very tight and this is magnified on a long flight. For me no amount of service compensated for the feeling of being jammed in like sheep. Clearly the bottom line is the only thing that matters. What was once one of the best economy classes in the sky has literally devolved into sardine class. In the future I would take longer routing to avoid Air New Zealand.","","","Economy","","2.0","2.0","4.0","3.0","3.0","","","2.0","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","G Zett","Germany","2011-05-04","MAD-MUC on a newer CRJ-1000. As opposed to our terrible experience on Iberia for the earlier legs of this trip this was a night-and-day difference. Clean modern plane with legroom efficient FA's drinks and snacks served. Air Nostrum does everything so much better than its parent. If you are compelled to take Iberia flights make sure you use Air Nostrum for as many legs as you can - it really is a superior experience.","","","Economy","","8.0","","","","","","","4.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Juraj Kovac","Slovakia","2011-04-29","Madrid to Porto. A relatively modern CRJ1000 (2+2 seating) offered more legroom than Iberia A320. Flight almost an hour late but this is becoming the norm at Madrid-Barajas so it's not a big deal. Crew pleasant and served drinks and a small packet of nuts on 1 hour flight.","","","Economy","","8.0","","","","","","","4.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","David Hall","Australia","2010-09-12","Madrid to San Sebastian on Canadair RJ 200. Just four business class seats on this 35 minute short-haul regional flight. Very friendly and attentive service with free drinks and filled rolls for business. Oversize hand luggage was put in the hold and could be collected on the tarmac at the destination. You wouldn't really pay for business on this regional airline as it's not really value for money for such short hops. But if you happen to travel in this class then it's very pleasant.","","","Business Class","","7.0","","","","","","","1.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Roger Stone","Australia","2010-06-12","Madrid-Murcia return. I've had a few flights with Air Nostrum now and find their flights reasonably enjoyable. Service pleasant and friendly from the FA (coffee served) and flights seem to leave on time. I was very impressed with my check-in at Murcia's small terminal and which involved ticketing right through to Tokyo using Iberia and Japan Airlines connections and the whole process was seamless and efficient. I'm not sure if I like travelling in CRJ 200s that Air Nostrum uses but that may be because on Air Nostrum at least I never seem to be able to get clean windows and am unable to see outside much at all. Do these aircraft ever get cleaned?","","","Economy","","7.0","","","","","","","4.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","F Carle","United Kingdom","2010-01-10","MAD-NTE-MAD. We were bussed to the aircraft and boarded very efficiently. The only FA spoke perfect English and Spanish and broken French. CRJ200 series (50 seats) was clean. FA was very friendly. We were served a drink and a packet of nuts and then biscuits and another drink. FA also gave out activity books to kids and newspapers and magazines to passengers as required. Air Nostrum did very well considering Iberia's service.","","","Economy","","9.0","","","","","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","H Salzberg","United States","2015-01-19","SYD-AKL. I was booked in business class on a late afternoon flight. I was informed by the airline that there had been a change and the flight no longer offered business class. Instead I was offered something called World Deluxe Service which is ridiculous and expensive for what it is. Basically it is a fully economy A320 aircraft where the first two rows only use two of the three seats. Essentially someone sits in 1A and 1C but they don't sell 1B. You also get lounge access and the onboard economy meal. I actually had to argue with the booking agent that I was entitled to money back. I had to explain that I had purchased a business class ticket (for myself wife and son) and now that they no longer provided me with business class they actually owed me money. Eventually they relented. The aircraft was absolutely disgusting. It was ancient (or looked ancient). My family was in 1A 1C and 1D (no one was in 1F or in row two at all). There was no divider wall in front of row one so I had to privilege of basically sitting in the galley for three hours watching the flight attendants work. My son was seated in 1C but I had to move him because ""he was too young for an exit row"". Since when is row one an exit row? We were sitting opposite two flight attendants. Wouldn't they operate the door in an emergency? Where they expecting my 9 year old to do it? Air New Zealand's seat selection system is the worst. It is time for the IT department to let you pick specific seats for each passenger instead of picking a block of seats for you. The seats on this aircraft had perhaps a millimetre of recline. It was one of the most uncomfortable flights I have never been on. The entertainment system worked poorly and my son's did not work at all. The only positive is that the Air New Zealand staff are perhaps the nicest people anywhere. I have never had anything but truly outstanding service from the cabin crew on all of my flights with them over the years and this flight was no exception.","","","Premium Economy","","1.0","1.0","5.0","2.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Wolfson","Australia","2015-01-19","On a 3-hour flight with the flight tracking indicating that we were still 43 minutes out of Sydney the cabin crew issued the tray tables up and seats to upright order with the reason given that we were soon to start our descent into Sydney. This was 25 minutes before the captain issued the ""Cabin Crew prepare the cabin for landing"" instruction. The Air New Zealand aircraft seats are particularly uncomfortable in upright position. On later politely querying why the cabin crew had pre-empted the captain by 25 minutes I was rebuked with the retort that it was a ""courtesy decision"". The only people provided a courtesy by the action were the cabin attendants themselves so they could relax during the rest of the flight.","","","Economy","","4.0","2.0","1.0","3.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Nancy Wilson","United Kingdom","2015-01-19","Travelled LHR/LA 25/12/14. Staff service fair food (veg option) very poor entertainment tired especially movies on offer. London catering needs attention. Big contrast with inward journey 15.1.15 where staff were very good veg option (ex LA) tasty with lots of fresh veg and fruit inflight entertainment also good.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","4.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Peter Hopkins","Ireland","2009-06-17","MAD-VAL-MAD. A very satisfactory flying experience with flights leaving on time. Nice comfortable leather seats well turned out and friendly cabin crew who saw to the needs of my grandson by providing a colouring book and pencils. Light refreshments and newspapers were also provided. A pleasant change from flying budget airlines.","","","Economy","","10.0","","","","","","","4.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Ton van der Velden","Netherlands","2009-05-15","Porto-Madrid business class. Ridiculously small space in Business class the same very narrow space as in economy. There are just 8 business class seats but if full as in my case it is no joy at all and the service is poor too. The flight left in time it was short so endurable. On arrival in Madrid the luggage was off-loaded right beside the aircraft and we had to take it from there ourselves.","","","Business Class","","1.0","","","","","","","1.0","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","M. Cartwright","","2009-05-04","Gran Canaria - Valencia return. Checked in online in both directions and only had to drop my luggage at the counter. Almost full CRJ 200 and must admit that it was a pleasure to fly with this airline. Comfortable leather seats emergency exit seat so plenty of legroom for a 6'4'' passenger like me (also noticed that the other rows of seats also had above average space) although the seats were a bit narrow due to the width of the plane rather than Air Nostrum seating. The two flight attendants were cheerful and helpful: a sandwich and beer was provided (more than adequate for the time of day and length of flight (2h30m). Infinitely better flight than Iberia via Madrid Air Nostrum will be my airlibne of preference for domestic flights in Spain.","","","","","4.0","","","","","","","","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Vincent Fissore","","2009-04-14","NCE to MAD on a full CRJ-900. Flight left on time even though the plane had two busloads to fill it up. Service not extraordinary. Hostesses served us drinks and cheese sandwiches flight landed on time even though took 30 minutes in order to stop to gate. Good airline worth the price (250 euros return booked 1 month in advance) but do not expect a great service.","","","","","3.0","","","","","","","","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","M Lopez","","2009-02-13","VLC-TFN. El avión impecable el servicio a bordo adecuado al tamaño del avion (bocadillos mini y refresco) coste economico y puntual. Este verano repito. Clean airplane the service on board adapted to the size of the airplane (mini sandwiches and refreshment) all at a very good price. This summer I will travel Air Nostrum again.","","","","","4.0","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Ramsay","United States","2015-01-19","Flight 002 LAX-LHR. Jan 4 2015. Not much of a value if you can't get customer service. A satisfactory trip is so much more than seat comfort or food quality. In-air staff is lovely. Once you get off the plane the trouble begins.","","","Economy","","","4.0","1.0","3.0","4.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Michael Nicholson","Australia","2015-01-05","Flown Air NZ on the MEL-AKL-VAN and return 3 times over the last 2 years and have enjoyed the experience very much flown on both B777-200ER and B777-300 in economy and felt comfortable despite being 6ft 2in. Meals are excellent and so is the service as well as a wide variety of drinks and snacks available throughout the whole flight. Vast entertainment selection with something for everybody. My seat on my recent flight from Auckland to Vancouver had a faulty remote for the entertainment screen and the flight attendant was very helpful in trying to fix the issue whilst we were heading to the runway but couldn't so he said wait till we take off and I could move to another seat that has a working remote and this was the only seat left in economy which had only improved my view on Air NZ.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Nicholas Edwards","United States","2014-12-31","Flew Air New Zealand in economy from LHR to LAX on their 777-300. Overall it was a good flight - cabin ambience with the mood lighting and black seats was great seat comfort was also good inflight AVOD good food good and friendly flight attendants that came by every 30 minutes or so with water. I would recommend Air New Zealand. The only thing I didn't like was 10 abreast in economy which meant that it was difficult to walk down the aisles without weaving through people's elbows and legs.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","I Jones","","2008-10-20","I have travelled on Air Nostrum a couple of times and find their service very good. I find it more relaxing than travelling on other airlines. Food consists of a sandwich or cake.","","","","","4.0","","","","","","","","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","J So","","2008-09-15","MAD-VLC-MAD in economy. MAD-VLC on Air Nostrum and VLC-MAD on Iberia. Maybe I was lucky but the experience was quite good. The flights both ways were on time and without any unpleasant incident. Connecting from Air Canada (Terminal 1 in Madrid) to Iberia (Terminal 4) was a bit of a trial. It took a good 15 minutes on the shuttle bus much of it on the highway. Air Nostrum used a Bombardier CRJ a bit tight for space. Service on this 50 minute flight exceeded my expectations. No inflight entertainment - none was expected of course given the small plane and short flight. The two FA managed to serve drinks and miniature sandwiches (an almost microscopic bun with a single slice of chorizo inside) although they had to rush to get it done. I was in the last row and the descent to Valencia airport was choppy - felt like a life raft in rough sea! Anyway service was pleasant and I give Air Nostrum full marks. On my return leg on an Iberia Airbus 320 the experience was also quite good although below Air Nostrum. FAs did their job and were reasonably pleasant. Clean plane with 3+3 configuration leather seats with lots of leg room. The flight was only half full and left about 15 minutes late but got to Madrid on time. The downside was absolutely no drinks or snacks of any kind except in business class. There was food for purchase but I didn't see a single person purchasing. No IFE or video demonstration of any kind. I had only carry-on so can't comment on baggage handling. Overall a good experience I would give Air Nostrum 4 star and Iberia 3 star.","","","","","4.0","","","","","","","","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","M Huertas","","2008-07-14","MAD-TOU-MAD on CRJ 900. The flight attendants provided a very good service. Even though the flight only lasted 50 minutes they did their very best on this time. The only bad thing was the announcements the flight attendant who was in charge didn´t spoke french. Maybe in flights that go to France they should speak a bit of French.","","","","","5.0","","","","","","","","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Roger Stone","","2008-07-11","FRA-ZAR-FRA economy on Air Nostrum for Iberia in mid-June. I was disappointed. The all-economy seating when booking had been altered to mixed configuration business and economy by departure date and the economy passengers seemed to get much poorer service and food than the one or two passengers in the little business class cabin. FAs on all flights also seemed to have a bad case of attitude. Maybe I was having a bad hair day but I found the service poor the flights noisy (in the CRJs) the windows almost impossible to see out of. So I was happy to finally land in Zaragoza and Frankfurt.","","","","","2.0","","","","","","","","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","Tim Powell","","2008-04-29","MAD-NCE-MAD on Canadair CRJ900 a superb aircraft. It is in a completely different league than the parent company Iberia. A sandwich two small bottles of wine and a coffee on a 1hr 20 run served by friendly professional flight attendants. This is one very good airline and if you dont have to connect onwards onto an IB connection you will enjoy the experience.","","","","","5.0","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mark Williams","United Kingdom","2014-12-29","AKL-CHC 19 Dec A320. Self service check in bag drop security boarding all uneventful. Seat comfortable enough and FAs smiling friendly seemingly enjoying themselves. We were offered tea coffee or water and choice of a (yes one) biscuit or a little bag of cassava chippies. I don't mind if Air NZ wants to be cheap or save money but I'd like the option to get something a bit better than that even if I have to pay. Some years ago I regularly flew with Air NZ WLG-AKL and they used to provide a full cooked breakfast and substantial snacks during the rest of the day . Disappointed with the change. Toilet was spotless but nothing else was. Bulkheads arm rest seat back seat all filthy. Noting has been dusted for an age let alone wiped down. Gross. We hit turbulence en route and gratefully the pilot managed to drop us down below it. Baggage misdirected at CHC so took almost an hour to retrieve it. Ground staff were aware of this but surprisingly didn't bother to tell anyone we had to go find them. Little competition appears to not have done anyone any favours and so will have to fly them again. Oh well. Word of caution...Always use the NZ website to book flights. When Iwent to book my multi drop NZ itinerary on their UK website only the full fat (most expensive) fare was offered. I switched to the NZ site and saved several hundred dollars.","","","Economy","","4.0","3.0","5.0","1.0","1.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D C Dean","New Zealand","2014-12-22","NZ 879 CHC-OOL A320. Paid for ""works"". Awful (dry) food which lack any imagination water served in plastic cups no inflight magazine no sick bags no head phones so had to wait for them to arrive before I could use the entertainment system. The entertainment system had very limited selection of movies scrolling between screens was slow to navigate and the whole thing seemed counter-intuitive. When on Emirates you get an entertainment guide/magazine which allows you to view the selection of movies at a glance with Air NZ you need to slowly scroll through each page of movies. Hostesses rather than being professional were trying to be too friendly/familiar - the ""kiwi"" way does not automatically equate to being professional. Really poor work Air NZ regret using you.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Harris Peter","New Zealand","2014-12-18","Air New Zealand may well win awards for international services but the customer care when dealing with people when flights are cancelled on domestic routes leaves a lot to be desired. Our flight to New Plymouth was unable to land due to low cloud and we returned to Auckland we were told there would no more flights that day and we were rebooked on an early morning flight there was no offer of accommodation or alternative ground transport despite a lot requests for a coach to be laid on we were left at 7pm in Auckland airport with nowhere to stay no offer of any assistance whatsoever. This is the problem when you have a monopoly on regional air services take it or leave it.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","G Arnold","United Kingdom","2014-11-25","Flew HKG-AKL-CHC then AKL-YVR with Air NZ as part of a round-the-world itinerary. Their service is second-to-none even in economy. One of the flights was on a refitted B777-200ER and although narrower the new-style seat was very comfortable and I slept well in it.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","-","","2008-03-02","Tangiers-Barcelona on a Canadair operated by Air Nostrum - way better than Iberia its higher class and service is also better than Iberia. The whole plane was business class.","","","","","5.0","","","","","","","","0"
"air-nostrum","/airline-reviews/air-nostrum","Air Nostrum customer review","-","","2007-08-08","Basel via Barcelona to Granada. The flights between Basel and Barcelona were operated by Air Nostrum although sadly since they've stopped flying to Basel. I think their service is nothing short of amazing. First of all on the return we were even given a hot meal. This was in economy class and the flight is less than two hours. Generally the quality of the food is good and the service in economy class is more like what you get in Business class on most airlines. The flight attendants were very friendly which only made the contrast to the surly unfriendly bunch working for Iberia seem even more unfriendly.","","","","","5.0","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Feaver","New Zealand","2014-11-20","4th Nov NZ 175. We flew from Auckland to Perth in the excellent new Dreamliner - what a plane! The seats were the best business class seats we have had the pleasure of traveling in so far. The entertainment system was superb and very easy to use. The food was 5 star restaurant quality and as usual great friendly staff. We were amazed to how great we felt after a 7 hour flight and the hostess said that is because of the cabin pressure in the new Dreamliners we have had no jet lag and slipped into Perth time straight away. Can't wait for our return flight home!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","L Harvey","New Zealand","2014-11-20","NZ734 BNE-AKL 5 Nov 14. Seat only flight good on time good crew IFE fine but no laptop power and buy on board food is poor. I usually fly QF but their plane was full and this was the best bet but it wasn't cheap. While unbundling is sensible the inability to get a decent meal is not. The only way to get a meal is to buy the Works which is not economic for a hand luggage only or day trip passenger. Air NZ is not an LCC so shouldn't act like one. It can do better.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Carr-Gomm","New Zealand","2014-11-17","12/10 NZ135 AKL-BNE. A disappointing Business Class experience. Whilst the cabin and seats were nice the staff attitude was poor - surly and pretentious attitude that revolves around them rather than the passenger. Distasteful bragging about wining various airline awards - but with little evidence of such justification. Offered champagne at 09.30 in the morning was inappropriate followed by food that was inedible. All in all poor value for money in comparison to other airlines that offer a far superior attentive service.","","","Business Class","","1.0","4.0","1.0","1.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Lyall","United Kingdom","2014-11-12","I flew LHR-LAX and LAX-LHR with my daughter in rows 36H an 36J (preferred seating). I booked Air New Zealand as a result of the good price I got (£518 return) but the experience was such that I would definitely use them on this route instead of Virgin or BA. The food and wine selection was better than most airline food I have eaten except perhaps Turkish Airlines. The aircraft on the outward journey was only 2 weeks old and immaculate. The returning flight was in Lord of the Rings Livery and was also a pretty new aircraft. Upon first glance the seats seem quite narrow but sometimes looks deceive and I found the seating very comfortable. I accept that I had no seat in front of me but my daughter who had a seat in front of her was pretty comfortable despite being quite tall. The only negative with the Boeing 777-300 in this layout is the very narrow aisle but it's not a deal breaker for me. However the best thing about Air New Zealand were the staff friendly helpful and professional on both legs of the flight.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Cai","Australia","2014-11-11","MEL-WEL-CHC-MEL. One of the best economy class trips - smooth and efficient. Arrived in Wellington early. Staff really good. Surprisingly the Airbus 320 was very comfortable. No food if you are on a budget air-ticket. Highly recommended.","","","Economy","","9.0","4.0","4.0","1.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","V Hunter","New Zealand","2014-11-06","We booked an infant fare with Air NZ for a flight from Auckland to London and had to pay an extra $100 each leg to access a bassinet seat. The infant fare also doesn't include checked luggage which meant we had to spend another $155 each leg for 23kgs of luggage. Compare this to Qantas where both the 'extras' of the bassinet seat and 23kgs luggage were included as part of the fare. Overall we had to spend $255 extra on each leg for an infant to travel on top of a relatively high base fare. When I discussed this with AirNZ customer service they indicated the cabin luggage limit of 7kgs should be perfectly fine for travelling long haul with an infant obviously never travelled with a child. Very disappointed with Air NZ's approach to infant travel as well as the response of the customer service representative.","","","Economy","","1.0","3.0","4.0","3.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Bissell Julie","United Kingdom","2014-10-31","We flew twice with Air NZ this month once from Vancouver to Auckland and once from Auckland to Hong Kong. On each occasion we were really impressed by the service. The food was great (more than I could eat on on occasion) the sensitivity to those wanting to sleep and those wanting to be provided food and or drink was terrific and the smiles seemed to be genuine (even at the end of a long haul flight - some achievement). We flew Economy Class Air NZ in 2008 and had the same superb service. It's not what you pay it's who you fly with and Air NZ is in the very top shelf.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Trimboy","New Zealand","2014-10-28","Air New Zealand - NZ5 LAX to AKL. Poor customer service poor communications. Poor seating. What more can I say but poor. What is the point of preferred seating with airlines if they then change the aircraft type and do not move the allocated passenger seating around. I am well over 6 foot with a minor back injury and had booked an exit seat over 9 months in advance so that I could have a bit of comfort. It appears that the aircraft type was changed out of LAX but this was not passed on to the passengers so when we boarded I found my 'exit' seat was now stuck in the middle of the aircraft. Even with the seat in front of me fully raised I could not sit with my legs straight in front rather splayed either side. When the seat was reclined I had no space at all and the insides of my knees were constantly rubbing against the seat in front and it meant that my knees were encroaching on the passenger next to me. Also the media screen is then just inches from you and is pretty useless to view. Have never had this issue with Singapore or Emirates and as the national carrier and not a budget airline I would expect better from them.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","David McKerchar","United Kingdom","2014-10-28","Flew from Sydney to Auckland in Economy Class which was perfectly satisfactory. We then flew on from Auckland to San Francisco using Premium Economy Class which we thought was excellent. The new style seats were very spacious and well laid out (perhaps the seat could have slid forward a bit more?). Good service; good food and a superb range of movies and TV channels etc. made for a comfortable relaxing flight and other airlines could do worse than copy this benchmark. I would recommend this service.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D Tansell","Australia","2014-10-22","NZ 7 San Francisco to Auckland 30th September 2014. Traveled on a leg of a round trip holiday to US from Australia. Pre-flight announcement advised potential problems with the entertainment system on the 777-200 and not fixed by the time we took off. After a number of attempts to reset at the start of the flight the crew gave up and I endured 13+ hours with nothing to distract while jammed in one of the worst economy class seats (47F). A very unpleasant flight. Even in the 70s you got an inflight movie! Food was much worse than other Air New Zealand legs flown. Staff were good and full of apologies but this does not excuse poor maintenance.","","","Economy","","3.0","2.0","4.0","1.0","0.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","F Odds","United Kingdom","2014-10-22","LHR-AKL via LAX and return; premium economy. It's obvious that a lot of thought has gone into the design of the premium economy seats. There is a lot to like particularly the legroom the extra bits of storage space and general layout of the seats. Where they fail is with the reclining system. It allows you to incline your lower body but what's needed to place people for sleep is a facility to lower your head. In that respect the traditional tilt-back seats were vastly better despite the problems they can cause for other passengers who don't want to sleep. By airline standards food and drink were excellent on all four legs. Service too was great but why can't drinks as well as small pieces of food be left out for pickup between meal services? The entertainment system was OK but lacking in recent blockbuster movies. I was glad I paid the extra for premium economy but found it very hard to sleep in these upright pod seats.","","","Premium Economy","","7.0","3.0","5.0","5.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D N Chalmers","United Kingdom","2014-10-12","LHR-LAX and return in Sept. Excellent flight on fairly new B777-300 out leg very good in Premium Economy. Cabin crew outstanding both legs food excellent. Both flights ahead of schedule. Only small negative comment would be onboard entertainment particularly the movies none of which I would describe as mainstream. Nevertheless would not hesitate to recommend ANZ. Well done to them!","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Dale Shaw","New Zealand","2014-10-01","We flew Business Class from Auckland to Hong Kong and was a wonderful experience. I have recently flown long-haul Business on Cathay and Emirates and the Air NZ lie-flat bed is far better then anything else I have seen. Food was great.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","D Radojevic","Serbia","2015-07-26","Staff professional and impeccable service during the flight. Very tasty food served, 3 announcements were made by the cockpit during the flight. Landed in Belgrade with a minor 15-20 min delay. The only negative would be that during boarding there was no priority boarding call and no express boarding line for business passengers.","A320","Business","Business Class","CDG to BEG","8.0","4.0","5.0","4.0","","4.0","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Gunn","New Zealand","2014-09-18","HK to AKL Business Class 15 Sept 2014. New updated 777-200 for one of its first flights on the route. Generally a smooth ANZ service with the staff obviously enjoying the new updated plane. The seats etc were very much like the 777-300ER with updated touch screen movies much improved than the old toggle system. Great updated menu from Peter Gordon more interesting meals. Delay due to weather that held us on the tarmac before departure but they were flexible and let people up are around to the bathrooms despite having left the gate. Hard to fault a new internal refreshed interior and great staff.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Brown Nyree","New Zealand","2014-09-18","Code share Virgin Australia. Flight number VA7405. AKL airport and several Air NZ staff were unable to tell me where to check in despite it being an Air NZ flight. Screen confirmed check in at Gate A where I had been asking. Told to check in at kiosk but would only accept Air NZ flight number and my e-ticket only had VA flight number. Told by successive staff I must have been given Air NZ flight number unwilling to help. Shoved e-ticket under the nose of the staff member who insisted I should know and said showed me where it states Air NZ flight number. He said it was NZ105. He could have said that 10 mins earlier. By the time I checked in the flight was boarding and I still had to get to the departure gate through customs and to the boarding gate. Just made the plane and was told by Air NZ staff I should have checked in and moved to gate earlier. 1 hr 15 min to check in. Unacceptable. Onboard having travelled 5 hours to the airport and the check in debacle I looked forward to a meal and movie. Told no meal no movie. Uncomfortable seat that barely reclined. I fly Emirates and am used to a meal tea coffee wine and the ICE entertainment system. One FA gave me movie access out of pity and I had to pay $10 for a sandwich. Emirates please fly to Denpasar Bali so I never have to go through this again. Our national carrier is a disorganised disgrace.","","","Economy","","","2.0","3.0","3.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Siebers Robert","New Zealand","2014-09-18","Got upgraded to business class on the Auckland-Apia (Samoa) flight. Although these seats are the old style recliner type they were comfortable enough for the 4 hour flight. Cabin staff were excellent. Had the bacon roll for breakfast great taste. Flew back a week later in economy on an Airbus. As always flying Air NZ is a great experience.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Dana Daoud","Sweden","2015-07-03","We arrived late to Belgrade and had 20 minutes until our next flight. Everything was organised and Air Serbia managed to get our bags on time all the way to Beirut. Exceeded my expectations. Great flight, friendly staff.","","Solo Leisure","Economy","Stockholm to Sweden","10.0","5.0","5.0","3.0","1.0","1.0","1.0","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Callum Hurley","United Kingdom","2015-06-26","Took an evening flight with Air Serbia from Vienna to Bucharest via Belgrade. The flight was in a relatively small turbo-prop aircraft. I had a seat on the front with no one next to me, I also had about half a metre of leg space which was brilliant. Cabin crew very friendly and talkative, as it was a short hop I ended up talking with one of the stewardesses and a man on the opposite row about travel/politics for the entire flights. I would fly again.","ATR 72","Solo Leisure","Economy","Vienna to Bucharest via Belgrade","10.0","5.0","5.0","5.0","","3.0","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Charlotte Wadström","Sweden","2015-06-14","Copenhagen-Belgrade-Thessaloniki 14th June. Smooth flights with good service. On first leg, three course menu. Beverages, wine and beer for free. Second leg under 1 hour, they served a baguette and drinks. Clean planens on both legs and good information from cockpit. Seat pitch ok, standard. ","Airbus 319","FamilyLeisure","Economy","Copenhagen to Thessaloniki via Belgrade","8.0","4.0","5.0","5.0","2.0","4.0","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Graeme Tangye","New Zealand","2014-09-17","AKL to SFO 777 300ER. Great flight with a very friendly and efficient cabin crew. Food was extremely good and nicely presented. Aircraft was fairly new clean with comfortable flat beds. A very enjoyable flight. This was a vastly better experience than our next leg with British Airways.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Tangye Graeme","New Zealand","2014-09-17","YVR to AKL 777-200ER. Another excellent flight with Air New Zealand. The cabin crew were great and made the flight very enjoyable. Food was great and nicely presented. The aircraft was fairly old but was clean and everything worked as it should. The entertainment system could do with an upgrade to content performance and display quality. The Air Canada Maple Leaf Lounge at Vancouver that Air New Zealand uses is quite poor.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Dalton Derek","Australia","2014-09-14","I was on Flight 791 from Auckland to Adelaide it left at 8am on the 9th September the cabin crew were exceptional in their help to me and my partner she had a pinched nerve in her spine and they were brilliant in their attitude. I will always fly New Zealand in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Tennant Vicki","Australia","2014-09-14","Over the past few months I have done long haul return flights in Premium Economy on Qantas Cathay and British Airways and Business Class on Singapore Airlines. I was flying from Sydney to San Francisco (via Auckland and LA) and the flight segment yesterday in Air New Zealand Premium Economy (space seats) from Auckland to Los Angeles was vastly better than all the other airline's Premium Economy. The seats are wonderfully designed spacious and comfortable with ample surrounding space. I loved the large pillow and even got a second one for extra comfort. In fact (even though the seats don't lie flat) the whole premium economy cabin with mood lighting and great layout looked better than the business class cabin. The toilet area was huge always spotless and I loved the whimsical 'bookcase'! The amenity pack was welcome with Clarins creams and cute stripy socks and eye mask with funny message on it. The entertainment selection (with noise cancelling headphones) was huge - really something for everyone - and a big screen with multiple angles for comfortable viewing. The service from 2 male flight attendants was outstanding and the meals were absolutely delicious by any (not just airline) standard. I think the food is the same as in Business Class - for dinner I had figs olives and proscuiito as a starter salmon in a crust with bean puree and spinach lemon tart camomile tea and chocolates (with sparkling wine and NZ Shiraz) breakfast was muesli with yoghurt cheese and mushroom omelette with tomato concasse coffee etc. I have often flown business and first class on other airlines - I can honestly say that if I could fly to all the destination I need to go on Air NZ Premium Economy (space seats) it would always be my first choice. A superb product.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Peter Borisov","Bulgaria","2015-06-12","It was a very nice flight with no delays from either Sofia and Belgrade. Decent airplanes with polite staff. Good food on board but lack of inflight entertainment. Not much space for legs but for short flights so it's not such a problem. Good airline.","B737 / A319","Business","Economy","Sofia to Brussels via Belgrade","7.0","3.0","5.0","5.0","","4.0","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","S Rose","Israel","2015-05-12","TLV-BEG-AMS-BEG-TLV in May 2015. All flights operated by A319 last segment BEG-TLV by Aviolet B737-300. The highlight of this airline is the crew. Very friendly and nothing is too much trouble. Smiles all around and good grooming. Seating is very tight no legroom and if no empty seat next to you its torture. No IFE of any sort. Food described as ""Gourmet"" in their literature. Gourmet is the last word that can describe their food. Very basic more like hospital food but their fares are very good so any amenities are a plus. Staff in BEG were kind as well. Flight from/to AMS late an hour each way but that's possible with any airline. All in all a good airline good rates but luckily most of their flights are short (2.5hr max) so the tight seating is manageable.","","","Economy","","8.0","1.0","5.0","2.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Caroline Ryther","Denmark","2015-04-23","I wanted to reschedule my tickets to Belgrade and it was done quickly and smoothly. The whole procedure took five minutes on the phone and the customer support answered my emailed questions in a matter of a few hours. Staff have a great level of English and are friendly. The service and food on board flight are excellent as well.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Harris","Australia","2014-09-09","Flew SYD-AKL-LAX and return in August/September 2014. SYD-AKL was on the new 787 Dreamliner. Was excellent for the short trip although had to move to Economy for take off and landing due to no seat belt extension onboard. The IFE is new and much quicker to respond than the older style. It is more an app-style interface which was easier to use and less clunky. AKL-LAX was same reliable service from Air NZ. Helpful efficient mature staff with excellent food and comfortable seat/bed. Amenity pack is cheap and nasty compared with days past and no pyjamas compared with other airlines at the same or cheaper price point. Lounge in Auckland is good but always crowded lounge in Sydney is worn and needs a furniture update but still perfectly fine to kill the hours before your flight. Lounge staff in LAX are not up to the usual Air NZ standard but the drink selection is good the air- conditioning is cold and the food selection though limited is enough to satisfy for a snack. The showers were not up to the standard of lounges such as Virgin Atlantic and even Swiss International but ok to freshen up before the flight. The 777-300 packs a lot of people into Business class and the staff do seem to take longer than previously. The 767 seats in business are absolutely abysmal and even with the best will in the world I find it impossible to say anything good about them. Overall Air NZ is a very good airline with good staff great food and innovative product. The sooner they lose their 767 business seat the better though. Also if you're planning onward travel in USA do it yourself. There are so many better options available than the alliance offered by Air NZ with United.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Chaudhuri Avijit","Canada","2014-09-09","Beware! This airline can change seats on you suddenly and you find out at the airport. I had a confirmed seat on a long-haul flight (AKL-HKG) and the seat that was allocated to me on my booking was given to someone else. No explanation just a bunch of lies. This could be a real problem if you are travelling with your family and all of a sudden can find out that you are all over the place. Also I tried to check in online but this airline does not allow you to do so if your ticket was issued by a travel agent (which business tickets often are). Apparently you have to purchase directly through them online in order to use the online check-in service. Had a long argument with their web support guy who couldn't seem to understand why this is so rotten. He just defended what they do This is a beautiful country with great people. They need to do something about their national airline though!","","","Business Class","","","0.0","1.0","3.0","4.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Tamlin Hayes","United Kingdom","2014-09-06","30-31st August. I was meant to have flown with Air New Zealand from Los Angeles to Heathrow but they ran out of seats and over booked the flights. So I'm now leaving a day later. I was quite upset to have been told there were not enough seats for me but the compensation came as a surprise. They offered me night over in a hotel with dinner lunch and breakfast included and to top it off cash to keep me going. So I'm very thankful for that and very impressed in the way they handled the situation. I have been guaranteed a seat on the same flight but a day later.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","3.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","M Rodriguez","Italy","2015-04-14","FCO-BEG-AUH Economy. Clean aircraft friendly staff good food excellent service. Our first flight FCO-BEG was late because of fog at BEG but we were immediately assisted at the gate and escorted until boarded the connecting flight. Unfortunately one of our luggage was lost and arrived only two days later. Great assistance from their customer service. Recommended.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","S Sch","Austria","2015-04-06","VIE-BEG-VIE (JU 601 on ATR72 and JU 604 on B733) I must say Air Serbia has one of the best economy products in Europe at the moment when it comes to service food and beverages and staff attitude. Cabin crew were very friendly on both flights. On each of these 1 hour flights they served a paper bag with a tasty sandwich cookie and a bottle of water. In addition there even was a wide selection of drinks coffee and tea - all for free in economy in 2015! The ATR72 aircraft was a bit noisy the 733 was much better 30 year old workhorse but refurbished and nice for a change as 733s have become rare in Europe these days. All in all I was very satisfied and will fly Air Serbia again there are good connections and competitive fares from VIE.","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","T Mate","Hungary","2015-04-03","I had 4 flights with JU the route was BUD-BEG-ATH-BEG-BUD. I must say that I was totally satisfied with the airline. As I was reading the reviews here before my trip I was a little bit worried whether it was worth booking with Air Serbia but in the end I had no doubts that the airline made a huge improvement in order to provide a satisfying service for the passengers. The flights between Budapest and Belgrade were operated with ATR 72 aircraft's which were quite uncomfortable but it was alright for that 1 hr 5 mins of flight time. The surprising thing was that a little paper bag with a sandwich and a bottle of water was provided and they also served coffee and tea onboard. Belgrade Airport was okay however the WiFi was didn't work for me. The flights between Belgrade and Athens were operated with an Airbus A319. The seats were as comfortable as onboard of Lufthansa and it beats Finnair in comfort and onboard service. Another paper bag was provided during the flight with a fine sandwich cookie and a bottle of water. We could also ask from a wide range of beverages coke juices beer and wines. The 1 hr 15 mins flight was smooth in both ways. The crew was extremely helpful and nice thus I can say that the impact of Etihad Airways is clearly visible! If you are willing to travel to the Balkans or to Southern Europe don't hesitate to choose Air Serbia it's totally worth its price. (Which was even the cheapest option in case of my Budapest-Athens trip).","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Clark","Australia","2014-09-01","Auckland to Vancouver. Elderly travellers in their 80's. Premium economy in aircraft that I would guess is over 20 years old. Old square style seats with hard edges and absolutely no padding. I had a seat that was either up or fully down no adjustments. TV so much static could not watch. Seat no wider than normal economy. Footrest moved only a bit. Premium economy in my opinion not worth the extra money. As of to date we still have to go home next week Dreading this painful event. Tried to request quote to upgrade to business class. Several emails sent asking for assistance and only received generic emails with no answers. Got quote by phoning NZ $1700 per person. We can't afford it. So we will remember the final international flight - but not in a good way. I will finish by saying that Sydney to Auckland sector on the new dream liner was excellent (in economy). Recommendation is ""better options out there for the money"".","","","Premium Economy","","","1.0","4.0","3.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Hall","Australia","2014-09-01","Flew from Auckland to Vancouver. It was a tired old plane and the movie selection was pretty tired also. Food was ok but a second cup of tea was hard to obtain. The cabin was clean. The seat was adequate. Crew members were amiable. The guy in the aisle seat had no where else to put his long legs he seemed about 6 foot six inches tall except in the aisle which was not good for anybody. It was part of a round the world fare and did not seem great value to me. Next time I will check a direct flight to LHR our final destination and side trips from there.","","","Economy","","8.0","3.0","3.0","4.0","2.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Gibbons","New Zealand","2014-09-01","AKL to Apia return on NZ 992/991 for a four day trip travelling only with hand luggage. Web checked the first flight and went straight to lounge prior to boarding. Lounge busy but kept clear of passengers used dishes. Good selection of food available lounge attendants efficient as was the barista in making me a great macchiato! Flights themselves were generally excellent. Crew friendly and efficient both ways. Not much to say about return flight as leaves Apia at 0150hrs arriving 0500hrs but had a whole row to stretch out in to sleep. Early arrival home and outside terminal in 10 minutes after landing. Excellent value for money. Look forward to me next trip.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","G Jones","Australia","2014-08-26","I was booked to fly on NZ103 from Auckland to Sydney having not long arrived on NZ5 from LAX. We were supposed to be flying on a 777-200 but Air NZ had changed this to a brand new Boeing 787-9 Dreamliner. What a bonus that turned out to be the aircraft was almost empty I had a whole three seat row to myself in the rear cabin and the new aircraft was absolutely brilliant to fly on. The seats are very much the same as the ones on the 777-300 but with a newer entertainment system and with bigger windows that tint rather than have a shade to pull down. Really enjoyed this flight look forward to flying on a Dreamliner again soon.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","S Vetter","Switzerland","2015-03-04","ZRH-BEG-OTP-BEG-ZRH: Nice hardware (A319/A320) with very good sets great pitch and on each leg a salami sandwich not very creative and therefore not convincing food although the cookies changed. Cabin personnel friendly but big difference between the announcements in Serbian and English. But for a very competitive price not that bad. Plane for the last leg arrived at time in BEG crew boarded but disembarked 5 minutes before boarding. A plane from Aviolot (their charter company) was brought to the next gate flight was delayed for an hour. Actually no problem rather fly late but with a working plane. Information in English were only given to Biz pax and Serbian speakers which were asked to contact the service desk one after the other. The information letter in English was only handed out at boarding. Simply full of lies: 1) late incoming plane as reason delayed start and landing times wrong cited (so less than 2 hours although it was more writing about refreshments you would have been able to ask for during waiting time but none was brought to the small boarding area). Shame on Air Serbia and shame on Etihad Preferred Guest Partner Airlines if this is the customer relation attitude!","","","Economy","","3.0","4.0","2.0","3.0","1.0","","","5.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","F Marc","Australia","2015-02-18","What a pleasant surprise that was. Flew from Budapest to Abu-Dhabi via Belgrade then changed to Etihad Airways. Planes were nice and tidy while flight attendants were helpful. Sleeping was flawless occupying the empty seats next to me. Meals could have been better as the sandwich were a bit dry but the cooked meal was alright. There is no entertainment system in their fleet so I would recommend you to bring your own tablet notebook.","","","Economy","","9.0","5.0","4.0","4.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Robert Pihl","Sweden","2015-02-11","Flew Bucharest - Stockholm via Belgrade with Air Serbia on a snowy Monday in February. Both flights operated with Airbus 319. Fresh cabins perfect service. A little late on departure from Romania but landed on time. Short transit in Belgrade. Smooth with no problems. Excellent service onboard. Snacks and beverages on the short flight full hot meal with wine served on the flight to Stockholm (free!). Just like flying used to be in the 80s!","","","Economy","","10.0","4.0","5.0","5.0","2.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","E Chapman","New Zealand","2014-08-26","Air NZ uses a number of code share options in order to maximise the places that you can fly with the airline. This is fantastic option to increase the number of destinations that you can fly too. However after a recent experience I was disappointed to discover that some code share options with Air NZ have concealed conditions that are not in line with what you normally expect from an Air NZ flight. From the check in to the amount of baggage to the inflight entertainment - nothing in this case. Yes this is the Virgin Australia and Air NZ code share agreement. The Works is far from 'The Works' that you would receive on an Air NZ plane. Yes good bye unlimited drinks hello one drink. Good by movies hello you can rent one if you would like. I maybe misreading what the works means but to me that generally means everything not a limited sub-par arrangement that they currently have with Virgin. Additionally not being able to fly different classes from Wellington in very frustrating and frankly a missed opportunity for Air NZ.","","","Economy","","","2.0","2.0","2.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Pearson","Australia","2014-08-26","I am a Qantas Platinum but decided to try something different. Flew Air New Zealand from Melbourne - Auckland and then Auckland - Los Angeles - both legs in business class. Had issue with bags as initially they refused to transfer them from one flight to another because they were separate tickets meaning I would have only 1 hour 50 minutes to go through NZ immigration/customs and then recheck for the LA flight. I was astounded and eventually they relented agreeing to do it making it clear that it was only because I was in business class. Cabin crew on both legs were great food was excellent. Disliked the herringbone window seat arrangements as made it hard to see out of the windows. My allocated seat was not available as it had malfunctioned so they had seated me in another next to the galley which I objected to. I was then moved to another seat but the gate agent did not tell me that this too was near a galley. Not impressed! The seat on the AKL-LAX leg was comfortable but just not up to scratch. If you wanted to lie flat you had get out of the seat and then it was folded down and a mattress put on top. This means you could not sit up easily during the night as to sit up the mattress had to be removed and the seat unfolded and returned to an upright or semi-reclined position. Kind of all or nothing! Lack of storage in seat area. Would I fly Air NZ again? Only if the price was right.","","","Business Class","","7.0","3.0","5.0","5.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","E Karavelas","Greece","2014-08-26","PPT-AKL- MEL (NZ41-overnight flight short layover at AKL followed by NZ123) July 11-12. Both flights on B777-300. PPT airport facilities and Business Class lounge basic AKL Business Class lounge fully stocked yet overcrowded. Flight PPT-MEL: aircraft in pristine condition full flat beds mattress duvet pillow amenity kit provided. Flight attendants explained in detail use of seat controls and provided a full turn-down service to each one of the passengers shortly after take-off. Humoristic and original safety instructions video. Breakfast was served some two hours before landing - adequate quantity good quality yet nothing impressive. Lavatories clean. Cabin crew very professional. Transtasman flight AKL-MEL: This service was not at the same standard as the previous. My seat - and several others - did not function at all flight attendant had to restart them. Cabin crew more distant restrained and not at the same professional level than in the previous flight. Food and beverages average. IFE system had plenty of choices. Arrived on time. One of my suitcases was partially damaged yet ANZ in MEL arranged for its free repair. In conclusion these flights were certainly not equal in quality : the PPT-AKL was a four-to-five stars service the AKL-MEL a three-to-four stars service leaving lots to be improved.","","","Business Class","","8.0","5.0","3.0","3.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","B Hoy","New Zealand","2014-08-26","AKL to YVR (return). On both flights the food was average and only two meals not even a snack for Lunch prior to arriving in YVR. The plane was in need of a refit. The entertainment (systems) both choice and operation was rubbish system crashed jumped and skipped so I gave up. Second major item was the Gate staff at YVR. 4 of them and two only checked in the gold/priority customers leaving the other two to check in 300+ others. All in all not impressed.","","","Economy","","2.0","4.0","5.0","2.0","1.0","","","2.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Gustafsson Henrik","Serbia","2015-02-08","JU414 and JU 415. Belgrade-Stockholm-Belgrade 22 and 26 January. Could not be faulted in any way. Excellent drinks snacks and food. Good wines (was offered to try both Serbian ones excellent). Flights on time. Five star experience!","","","Business Class","","10.0","5.0","5.0","5.0","1.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","D Graubard","United States","2015-01-26","JU305 on 23 January - BRU-BEG. Check-in chaos as a huge group of pushy people crowded the desks - but the agents kept them in line luckily. Boarding was organized and began 35 minutes before scheduled departure time. Flight was packed but ended up with an empty middle seat next to me! Flight attendants welcomed all passengers with a smile and small talk (I don't speak Serbian and I'd say 95% of the passengers were Serbian) but they were all fluent in English. Departed 5 minutes early and nice 1 hour 50 minute flight. Menus were handed out in coach and a yummy chicken or beef dinner was served. Seats were a little hard but for 2 hours who cares. Landed and luggage was on the belt within 5 minutes after going through immigration. Really enjoyed the flight and service. If they do begin Transatlantic flights and have modern equipment and similar service - they will do well. Looking forward to my return to Brussels.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Souad Habibi","","2015-01-23","JU827 JU826 JU610. Aug 4 2014 and Aug 11 2014. Will never fly with Air Serbia again. Service bad late planes. Me and my husband traveled from Beirut to Prague we landed in Belgrade and had delays both ways. First trip from Beirut was delayed 2 hours so we had to run to catch our flight to Belgrade. I asked 3 times if our luggage was coming with us I got the same answer - yes . When we landed in Prague it was as I suspected our luggage didn't follow with us. It took us an additional 2 hours to fix everything before we could go to our hotel. The food was very bad service was bad - I asked for a blanket that they didn't give me.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Lazar Krstic","Serbia","2015-01-14","AMS-BEG. In October I flew from Belgrade to Amsterdam and back. I really enjoyed my flight. Food was excellent really rare are companies that offer you a menu in economy class on short-haul flight which was the case with Air Serbia. In menu was appetizer main course dessert and wide choice of drinks beginning with all types of juices to various types of wine and whiskey. Also you can choose the main course. The plane was Airbus A319 seats were comfortable and stuff very friendly and kind. I'd fly with Air Serbia again.","","","Economy","","9.0","4.0","4.0","5.0","2.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Ternouth Ian","New Zealand","2014-08-26","Consistently excellent. Staff always really genuinely friendly (or outstanding actors/actresses!). Food and wine good or excellent. Cuddle class is a revelation only used it once. Business fantastic but economy good too. Respond to e-mails very quickly phone support also good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Taylor Sue","New Zealand","2014-08-18","Flew from Auckland to Nadi in late July on an A320. Flight left on time and arrived in Nadi earlier due to a tail wind. We had a works ticket which meant we got a meal which I was very impressed with. Never knew airline food could be so good. Flight attendants as always very friendly. My only complaint is the seating of this plane. It is very squashed and the seats seemed very uncomfortable. I had difficulty eating my meal as I was in the centre seat and just really had no room for my arms. The seat was so uncomfortable that I had a slight back ache in my lower back. A terrible plane really. Would avoid a A320 in the future if I could.","","","Economy","","9.0","2.0","4.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Taylor Sue","New Zealand","2014-08-18","Flying home from Nadi to Auckland with a connecting flight to Kerikeri as we live in the Far North. On arrival at Nadi Airport we were told the plane had been upgraded from a 777 to a 747 which was the first clue to a problem as that is a much larger plane. Boarding time was 1.30pm and that came with the announcement to board so we waited at the appropriate gate and then everyone disappeared and then the announcement that there was going to be a delay. An hour delay as it turned out. Not sure why we were not told earlier about this as someone would have known but we weren't. At that time we knew we would miss our connecting flight which was the last one for that day. The steward on the plane came round to people with connecting flights to try to help us and he said that we should make it no problems and if not they could put us on a flight to Whangarei not sure how as there were none to Whangarei that day and there was no way of making that last flight as by the time you have collected your baggage (we were waiting for bags at precisely the time our connecting flight took off) and got through customs there was no chance. So we were put up for the night and booked on a flight the next day to Kerikeri but when we got to the airport the next day someone had decided to take us off that flight! The flight itself was good food was good although the drinks cart was way behind the food arriving. Staff were pleasant except for the false information and this plane had plenty of room. Air New Zealand is usually good to fly with and yes things can go wrong. But lack of communication and competence of some staff really made for a terrible end to a great holiday. I would say I would never fly them again but we don't have many choices in New Zealand and they are really the lesser of the other evils!","","","Economy","","8.0","4.0","3.0","5.0","5.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Stephane Dagot","France","2014-12-31","CDG-ATH-SKG-CDG round trip. What a lovely airline! All flights with very comfortable seat. Cabin crews were very professional and were always present. At CDG our flight was delayed. The purser was very helpful and gave us all information and we didn't miss the connecting flight. air Serbia offers a very good product. Good food good choice of drinks - excellent value for money.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Zaric Ratko","Montenegro","2014-12-22","I flew from Podgorica Montenegro to Belgrade and than Belgrade to Banja Luka. Even though they were ATR 72 airplanes (rather modest in size) I have to say that I had an extremely pleasant experience. Those ATRs looked very good renewed clean warm and pleasant. Flights were on time and according to the schedule staff were extremely polite and helpful. They looked (at least to me) new and with a lot of energy and enthusiasm. There was a meal served (these are 50 minutes flights i.e. rather short) with beverages and that was very refreshing. Excellent and I would recommend them.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","G Perolls","United Kingdom","2014-12-04","An absolute surprise! I flew from Belgrade to London on a Sunday morning and was expecting something pretty awful Instead I would rate it as the best European flight I have taken in the past year! Maybe it has something to do with Air Serbia's link up with Etihad but in any case the staff were pleasant I was offered a choice of hot main meal in economy there was plenty of leg room and the flight left and arrived on time. Couldn't ask for more!","","","Economy","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","K Marko","United Arab Emirates","2014-10-31","Flew BEG-WAW and BEG-AUH. Both flights excellent service crew very professional and polite food excellent interior of the plane fresh and new big improvement! Probably the best service at the moment amongst European carriers.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Eggleton","United Kingdom","2014-08-13","MEL-WLG. Flight left on time and was 20 minutes shorter than planned. Seats were great and I had plenty of leg room (I am 6'5"") I had an exit seat thinking there would be more but they were all the same on the A320. I was disappointed that I was not given a meal after paying for a full fare ticket and therefore had to purchase snacks (most of which had sold out already which is highly frustrating). Inflight entertainment was also not included this was $10 per movie which I thought was extremely overpriced! Luckily I put some things on my phone to watch. Some staff were friendly some not so. Free water/tea/coffee - but you get that on any airline. Overall happy but there could be improvements.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","2.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Lee","Australia","2014-08-11","Recently had to be diverted from Queenstown to Christchurch due to extremely high winds trying to land in Queenstown. Once in Christchurch Air New Zealand staff were excellent they arranged and paid for accommodation the shuttle to get to the hotel and breakfast the following morning. They then notified us at our hotels about our flight that had been arranged the following day and then collected us all by shuttle to get us back to the airport on time. We had a smooth flight into Queenstown the following day. The situation was handled extremely well.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Earl Geoffrey","New Zealand","2014-08-11","I flew HKG to AKL with Air NZ. Having flown Cathay Pacific on three long haul sectors I was looking forward to the flight. I was so disappointed and astounded how bad their business class product has become. Both the food and wine were not up to standard. The Airshow system was not working and the entertainment choices were very poor. The seats are not lie flat until you complete something akin to a military exercise to set up a bed with a mattress. Cost cutting measures are so evident as even the bread rolls look smaller and the hot face towels given to you look like they have been cut in half. The four flight stewards did their best but who on earth decided to dress them in tight waist coats and aprons? Other airlines I have flown provide a far better level of service at a lower fare and I will not be flying Air New Zealand again on their long haul sectors as I do not think they look after their business class passengers like other airlines. Their tenure as a 4 star airline must be looking very shaky indeed.","","","Business Class","","4.0","3.0","4.0","1.0","1.0","","","2.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Igor Lazarevic","Serbia","2014-10-28","BEG-IST (August 2014) - Boarding at Belgrade airport was on time flight was on time (operated with new Airbus A320) very comfortable for this short relation and I must say nice cabin crew members. Food is basic but still this is a very short flight to expecting more than sandwich cookies and coffee. When we arrived at Istanbul (Ataturk) airport all luggage was there. I can recommend Air Serbia for a flight to Istanbul.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Gustafsson Henrik","Serbia","2014-09-28","BEG-ARN-BEG. Like flying with two different companies. On the first flight to Stockholm it felt like Fawlty Towers on a plane and the purser played the fictional character Manuel. If he could get something wrong he did. The aperitif and nuts came with the main meal “because it is more convenient”. Announcements made on board not understandable because of the poor English spoken in a very fast way. Even though the incompetence of the purser was kind of entertaining from occasionally the whole experience was a disappointment. However things could not have been better than the return flight to Belgrade. Excellent purser and staff who made everything right and could not be more accommodating. Thumbs up! Strangely enough though no champagne offered before takeoff but has to be asked for. Food tasteful but the main dishes slightly dry.","","","Business Class","","7.0","5.0","3.0","4.0","1.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","B Waters","Belgium","2014-09-22","First time I flew with Air Serbia from Brussels to Athens via Belgrade. Both flights departed late. But the service in Business Class was amazing. The best business class flight in EU-EU flights for sure. There were only 8 business class seats and on the first flight I was alone so the flight attendant was all mine.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","L Kunz","Czech Republic","2014-09-17","PRG-BEG BEG-VIE - operated by older ATR planes little bit noisy but ok BEG-LCA IST-BEG - operated by Airbus airplanes - new comfortable. During 3 flights snack served (sandwich cookie small bottle of water + another drink - very enough for such short flights) to LCA meal served (salad meal dessert). One hour delay to LCA (30mins to solve the problem that 2 passengers had same seat on their boarding card) the other flights on time. On way from IST to VIE we had about 1 hour to change in Belgrade it was enough even for our luggage so don't worry. For money they asked for all tickets they offered more than I expected. I would fly with Air Serbia again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Alex Griggs","United Kingdom","2015-06-04","We flew AUH-SEZ and return on Air Seychelles operated by Etihad Aircraft. The flights were both very empty with no more that 35 passengers on each sector. The flights left on time or even 30 minutes early as we found when leaving Victoria. The crew on both sectors were very friendly and professional. The quality of food was good on all flights and the crew continued to come round with water throughout the night. The entertainment was from Etihad's ebox selection which was very good and had an up to date film television and music selection on demand.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Fonseca","United Arab Emirates","2014-08-05","We flew round trip AKL to PPT. Our trip started with a 2 hour delay which was poorly communicated. They claimed it was due to a ""seat"" which needed to be repaired. This delay caused us a lot of trouble and extra cost as we missed our connection that night as well as first nights accommodation on an island resort - not cheap. The flight was uncomfortable at 5+ hours on an old 767 which was unclean. The guide in the seat pocket was full of chewing gum. Furthermore the volume on the safety video was so loud that passengers had to cover their ears. The video in general was also excessively long overly animated and ridiculous. Our second flight with ANZ we were already completely put off by this video and found it annoying. The crew served water from an unclean looking plastic pitcher. Never seen this on an airline before not even on a low cost carrier. Furthermore the audacity that ANZ charges a hefty membership ""fee"" to join their frequent flyer programme - first time hearing about this.","","","Economy","","1.0","2.0","2.0","3.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Brian Kindlon","United States","2014-08-02","NZ-2 LAX-LHR. Worst airline selection I have ever made. I should have gone with either Virgin Atlantic or BA. The economy section in the 777-300 is a complete joke. I know Air New Zealand is making extra money by having 10 seats across in economy but at what cost? I will never fly with them again and I am sure many other passengers who experience this economy section feel the same way. I really felt like a sardine packed in a can in that airplane. To make matters worse there was no individual airflow control. The plane was hot the whole flight to the point you were sweating in your seat. The only positive was that I had a friendly flight attendant who gave me free drinks towards the end of the flight because she felt so bad for the people on the plane.","","","Economy","","2.0","1.0","3.0","3.0","4.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Derecourt","New Zealand","2014-07-31","Flew AKL-LAX-LHR and back 30th June out 14th July return. I had a seat each for me and my two kids both under 5. All of the crews were fantastic with them going out of their way to assure our comfort. The crew as we approached LHR were exceptional and took the initiative of laying on a ""Meet & Assist"" at LHR which was such a help and a great touch. Check in at AKL was brilliant abysmal at LHR but that was the only down point of an otherwise excellent trip. Kids loved the most of the food though spaghetti is a tough one to feed a toddler on a plane! Didn't get a chance to test the TV I grabbed sleep when the kids slept!","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Boone","United Kingdom","2014-07-31","Heathrow to LA in Economy. This was my first and last time flying with Air NZ. Firstly the best aspect was the crew friendliness. They seem good fun and genuinely happy to help. The ones I chatted to really hate the 777-300 aircraft. One said it wasn't designed to 4 seats in middle row and she seemed genuinely sorry for the customers squashed in a middle seat. A result of having an extra seat in the middle has meant that the aisles have got narrower. I really felt sorry for the crew having to walk sideways a lot of the time. I was in an aisle seat and was constantly being bashed by the crew and passengers waking past. Clearly they are trying to squeeze out as much profit at the expense of customer comfort. I paid extra for a ""preferred seat"" and apparently this includes a row behind a leg room seat. Not sure why I had to pay extra for this seat that was no different to any other regular row. When the guy in front put his seat back I felt so claustrophobic and could hardly see my TV screen. The food was very average and I waited over 80 minutes to be served an alcoholic drink with my meal. Being offered a glass of tap water just after take-off is very poor and not what you'd expect from a very expensive ""4 star airline."" The choice of films is very limited and very few new titles. I'll most certainly be flying on BA A380 next time I go to LA.","","","Economy","","2.0","1.0","4.0","3.0","2.0","","","2.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Alexandros Mpampis","Serbia","2014-09-09","BEG-ATH JU512 A320. Very professional staff food is ok. We landed on time. I was pleased and will fly Air Serbia from now on.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Pretz Arvid","Germany","2014-09-01","Flew to BEG August 23rd and back to STR on Monday 25th. Flight numbers JU341 and JU344. I've recently been flying Air Serbia from STR to BEG and BEG to STR in business class. Although the outbound flight was the old JAT Boeing 737 it has truly been the greatest business class experience I've enjoyed onboard a European airline. Very friendly supportive and attentive cabin crew. On the A319 spacious and comfortable new business class seats (only two rows in the front section so a very private atmosphere). Very tasty F&B (especially the chocolate cake). Last but not least a service of drink refills without any demand from the passengers with a good offering of elegant Serbian wines. I truly recommend this airline!","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Hanon Peter","Sweden","2014-09-01","JU415 JU826 JU827 JU410. Will never fly with Air Serbia again. Service bad late planes. Me and my wife traveled to Beirut from Stockholm we landed in Belgrade and had delays both ways - we had time between the planes - 45 min. First trip to Beirut was delayed 3 hours second trip back to Stockholm was late to Belgrade so we had to run to the plane and then we just sat there for 50 mins until the plane took off. I asked 3 times if our luggage was coming with us I got the same answer - we don't know. When we landed it was as I suspected our luggage didn't follow with us. It took us an additional 2 hours to fix everything before we could go home.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","R Tobias","Austria","2014-08-28","I booked Air Serbia for a flight from VIE to ATH via BEG and enjoyed a comfortable stay onboard. The aircraft's were clean and the seats seemed to be quite new. The catering-concept with paper bags filled with a sandwich a cookie and a bottle of water was very good as you already had something to drink and did not have to wait for the drinks that were served afterwards. All in all it was a good decision to book Air Serbia I would only wish for an online-check-in-service next time.","","","Economy","","8.0","4.0","3.0","3.0","1.0","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","J Georgiou","South Africa","2015-05-02","We flew JNB to Seychelles on 21 April and back on 1 May 2015. The Cabin was good and the seat comfort very good - not completely lie flat but very close and much more comfortable than Emirates Business Class. Service is what you would expect from Business class. Outward bound trip from Johannesburg was good. Nightmare was on Inbound trip. The flight departure time was 8am but at around 5pm the evening prior to the flight they sent an email out to the travel agents that they have moved the departure time 1 hour earlier. They didn't contact the customers themselves and no one with authority at Air Seychelles was available to talk to. For people on Mahe the 1 hour earlier departure wasn't the end of the world but for people on the outlying islands who relied on a regular ferry service there was no way to make our flight and flights for next 3 days were fully booked. In the end we had to charter a boat to get us to the airport on time we were the lucky ones - others missed their flight completely. It seems that customer service is not something Air Seychelles understands. The flight back was uneventful except that 2 of the seats in business class were out of order and that the cabin staff were extremely noisy talking non stop at high volume throughout the flight. Sleeping wasn't easy but they just didn't care.","","","Business Class","","1.0","4.0","3.0","0.0","0.0","","","5.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Mamachev Rinald","United Kingdom","2015-05-01","I fly to Seychelles frequently and unfortunately as a Silver member of Etihad I fly Air Seychelles from Abu Dhabi to Seychelles. The services are terrible. Firstly they talk way too much all those announcements! From fasten your seatbelts to marketing their duty free it is in 3-4 languages. They start in English them French then Creole. Safety info presented in English and Arabic. Fasten seatbelts warning start with Chinese. The whole flight you listen to this nonsense. Entertainment system is very limited food is not great either. The most annoying thing for me is that as a Silver member I have never been able to upgrade with miles. They will not do it at the airport and even the manager on duty does not know how this is done I find it very annoying what is the point of being the frequent flyer then?","","","Economy","","2.0","3.0","2.0","2.0","2.0","","","2.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","S Declan","United Arab Emirates","2014-12-10","Abu Dhabi to Hong Kong return using Air Seychelles. The journey was made easy by the service provided by the air crew. The food was nice there was a decent selection of drinks and the seats were comfortable. I would travel with this airline again and I would definitely recommend. I am a Gold card holder with Etihad and was initially dubious about flying with a connected airline.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Bain","New Zealand","2014-07-31","NZ to Osaka via Narita. Multiple delays before take off resulting in missed connection and an overnight stay in Tokyo. Very poor communication from staff and despite promises made about contacting my waiting family - none made! They made no effort to get me on earliest flight possible - just you will take what you are given mentality. Due to late arrival and early departure - no evening meal or breakfast was available (despite vouchers). Then had to bus transfer across to Haneda - then discover I could have caught an earlier flight. Air New Zealand is a very poor airline trading on what used to be a good reputation.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Trevor Thomson","Australia","2014-07-31","My wife and I were scheduled to fly on Air New Zealand NZ7 (San Francisco to Auckland) on 29 March. This flight was delayed due to mechanical problems and then cancelled. We were offered hotel accommodation an hours drive from the airport but at 12.30am the bus transport to the hotel had not arrived and was in some doubt. I then checked with ground staff and was told that we could obtain compensation for an SFO airport hotel by claiming online. We then checked back into the airport Hyatt Regency where we had been staying and were in bed by 1.20am unlike those who waited for the bus They got to bed after 3.00am. (They had to be up for the 5am bus back to the airport). When we finally arrived home I contacted Air New Zealand online and was advised to contact their customer relations team. This I did my requests for information go unanswered. The aircraft for the cancelled flight was an ancient 747. The aircraft that replaced it was also an ancient 747. The replacement aircraft had cabin lights that flickered along with flickering on the video screen. We were told the first aircraft had an electrical problem that prevented it from starting.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Matthew Carr-Gomm","New Zealand","2014-07-29","Flew an old ropey 737-300 from AKL-WLG domestic route within New Zealand. Firstly crew are unfriendly and rude. Seats lumpy and very uncomfortable. Plane was dirty - clearly had not been cleaned for weeks with finger marks smeared across the window litter from previous flight - sweet wrappers strewn across the floor fold out tray sticky with dried up coffee spilled. looking down on the floor clearly not vacuumed for weeks with gooey grime around the seat fixings. Seat covers peeling off. Was offered a thimble of water and a stale cookie as food. The overhead screens are so out of focus that you have to strain your eyes to watch it. All of this for premium prices. Basically Air New Zealand operate a low-cost budget operation at sky high prices and compared with the other options I'd say avoid Air New Zealand domestic if you can help it.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","N Skakic","United States","2014-08-26","Agree with punctuality issues: On August 18th we were flying BEG - BRU - New York. There were 52 passengers who had a flight to New York JFK to catch. The airline should know this. Air Serbia decided to wait for a few transit passengers and their baggage risking the flights to New York for the 52 of us thus causing the 52 passengers not making their flight to New York. Other than that: food is the best: nowhere else will you get a cooked meal for a 2 hours flight and it was delicious!","","","Economy","","5.0","5.0","5.0","5.0","1.0","","","3.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","P Krejci","Canada","2014-08-26","Flew LHR-BEG-LHR. Significant improvement from JAT in terms of on board experience especially aesthetic. A319 interior appearance in terms of seat colour lighting and cleanliness on par if not better than the likes of Lufthansa BA Air France. Plane took off on-time on both legs crew were very kind and helpful and seat comfort was solid. The fact that a full meal was served on a 2.5 hour flight was certainly a plus tasted better than what was served on my BA transatlantic flight home. My only reproach would be the slightly irritating boarding music a tad bit too traditional for a 21st century airline setting. All in all it's clear that the company is on the right track and I would not be surprised if it soon ranks among Europe's best in terms of service quality. Glad to see the on-time performance improving day by day especially considering the earlier issues with the Beirut flights.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","A Bel","Netherlands","2014-08-26","Frequent flyer AMS-BEG: all the compliments for the staff - Air Serbia provides a great service and a really nice selection of complementary food & beverages. A couple of points for improvement: please add an evening flight on Thursday for AMS-BEG line add on-line check-in please return the 30kg baggage limit finally improve the check- in procedure in BEG for early flights.","","","Economy","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","A Richards","United Kingdom","2014-10-22","In October this year I flew AUH-HKG-AUH HM86 and HM87. Although slightly late leaving Abu Dhabi due to a catering issue the entire experience with Air Seychelles was brilliant. Although they were not particularly new A330-200 aircraft's and the entertainment system a bit old and limited I found the cabin crew quite possibly the best in the business. They were an energetic and enthusiastic crew working hard to give excellent customer service to passengers. The flights were not full on either sector so having 2 seats to myself was great and comfortable. After friendly chats about the airline with some of the crew in the galley I was brought champagne and chocolates to my seat a lovely gesture. Air Seychelles was a stark contrast to their partner airline Etihad.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","P Young","United Kingdom","2014-10-13","We travelled AUH/SEZ/AUH April 2013. The flights were both excellent. On time comfortable and with enthusiastic cabin crew. Even addressed by name in economy class!","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","K Mclaughlin","France","2014-08-02","Possibly the worst mid haul airplane I've been on. Was booked through Etihad (superb airline) but got Seychelles instead! Frankly it felt like Ryanair or Easyjet. Give it the widest berth! I'll even avoid Etihad to avoid the chance of this tin pot airline.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","V Schmidt","New Zealand","2014-07-27","Flew from Los Angeles to Auckland on the new 777-300 in the space seats. Great mood lighting in the cabin. We were in row 28JK. The seats are comfortable and stylish and face towards the windows for a great view on take off and landing. The flight crew were smiles all around offered us a drink before take off so had a glass of bubbly. Supper was served on this late flight and we both had creamy crab and smoked salmon salad braised lamb with wholegrain mustard mash and veggies delicious. Settled down to watch a movie good selection. With pillow and blanket made myself comfortable in our seats instructions for the seat are in the seat pocket. Great flight home with great service.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Peter Hendry","New Zealand","2014-07-20","I fly on a fairly regular basis over the last 2 or 3 years I would fly from Auckland to Singapore every couple of months on Jetstar or Qantas and I fly economy. This last 3 months I have flown from Auckland to Los Angeles last month on Virgin this week on Air New Zealand. The problem flying Virgin is that I need a stop in Sydney having said that the fare is a good price the service between Auckland and Sydney and Sydney and Los Angeles was good - very good. On the return I had to fly Virgin to Sydney but an Air New Zealand code share between Sydney and AKL that was the down part of the journey. Narrow seats tatty aircraft pay for a meal pay for everything - the complete opposite of the similar virgin segment on the outward journey. I figured it was because it was a transtasman that Air New Zealand treat passengers like cattle and nickel and dime them but this last trip I decided to go Auckland-LAX direct. Air New Zealand charge $300 more than their rivals you get 1 bag unlike Virgin where you get 2 the plane is dirty the cabin crew are ok a couple were a little off hand to the person in the seat beside me no blanket no eye cover no little pack of toothpaste. I guess for me it was just a disappointment I thought they were better and I remember a few years ago they were now they are just a budget airline that charge a premium price based on a past reputation. I will continue to use them for speed but if I have time I would choose Virgin Australia or Qantas.","","","Economy","","2.0","1.0","2.0","2.0","2.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mark Do","New Zealand","2014-07-20","AKL to NRT B777-200 economy class. My flight was delayed 30 minutes but still arrived in Tokyo on time. The seat was quite cramped and uncomfortable even though I'm not a tall person. Meals were average and not enough for me. One plus point is that the ice cream was tasty. The entertaining programmes were very limited and picture quality of my TV screen was not good. Flight attendants were friendly enough. Honestly I expected more from a 4-star airline like Air New Zealand.","","","Economy","","6.0","2.0","3.0","2.0","2.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Simon Gilmore","New Zealand","2014-07-15","My wife and I flew to Tonga from Auckland on 5th July 2014 and returned 12th July 2014 The aircraft used on both sectors was a 19 year old 767-300. The aircraft was in pretty good order considering it's age. Departure pretty well on time. Friendly staff. Idiotic Bear Grylls safety video. Reasonable selection of audio video. Food awful vegetable frittata Air NZ has been serving for some time now. Return food much better - beef salad or butter chicken. One water round on each flight. ""Kia Ora"" Inflight magazine no longer in every seat back. No more than twelve copies available from magazine rack at forward cabin. Toilets clean and tidy. This is the only airline surfacing Tonga from Auckland. Good flights both ways.","","","Economy","","10.0","3.0","4.0","4.0","2.0","","","3.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Hanna Gnevko","Germany","2014-08-18","I flew with Air Serbia from Podgorica to Belgrade and from Belgrade to Frankfurt and can recommend it! The staff were very helpful and polite and spoke very good English. The food was good and pillows were provided - a very nice add-on to make any trip more enjoyable. The landing in Frankfurt was fantastic. A very pleasant experience indeed!","","","Economy","","10.0","4.0","5.0","4.0","2.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Narat Suzana","Australia","2014-08-18","We recently flew Paris-Belgrade and Belgrade-Paris. It was refreshing to see standards of aircraft interior staff training and general comfort lifted considerably. On both occasions we travelled in business class enjoying perks like comfortable seats delicious meals and excellent service provided by polite flight attendants. I paid for inflight entertainment was provided and together with constant care from flight attendants flight was enjoyable.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Levy Goor","Netherlands","2014-08-15","Will never fly with Air Serbia again. The service was extremely bad. Airport staff WERE the worst and most apathetic I have seen. Food WAS horrible. Miles (for 2 separate flights) were never registered. No information given about anything during the entire trip. seats changed aircraft changed (again - 2 different flights) staff did not know what was going on. No priority boarding. No entertainment system although they promise an ipad. This was like flying economy on a low cost carrier.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","B Stauffer","Switzerland","2014-06-23","Flew JNB-SEZ and return. On both ways we had the same aircraft an older but very well maintained A330. The seats in economy are very comfortable and the service and catering were outstanding. Even the toilets were cleaned several times during the flight. Only the inflight entertainment could be better but I had my own iPad.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Derek Salter","South Africa","2014-03-30","Flights in economy from Johannesburg to Abu Dhabi via Mahe on 27 March. On time excellent service comfortable seating and adequate entertainment. Was a joy to travel with them and transfer at the Seychelles airport easy. Airport is old and small - just a short walk to plane - not much to do there but fine for transfer. Highly recommended. Disgraceful service.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Nagri Saifuddin","Tanzania","2014-03-04","Travelled with them from Dar es Salaam to Mumbai on 23 Dec return 4 Jan 2015. Inflight service from Dar to Seychelles was awful. We had ordered chicken meals instead were given pasta. Because of the time factor and that they had only 2 attendants to serve 120 passengers they didn't respond to our call and when they did it was as if they were doing us a favour. Seychelles to Mumbai and back the service was good.","","","Economy","","6.0","4.0","2.0","3.0","3.0","","","3.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","C Winslow","Seychelles","2013-08-06","After waiting in a very long slow que we were told that our flight from JHB to Seychelles was delayed 3 hours. We were given lunch vouchers for Jackson's or Mugg and Bean. Jackson's would not honor the voucher. Once again we had to queue for a long time before we could board the aircraft. We have a 6 year old and should of been allowed to join the front of the queue. Nobody from Air Seychelles assisted us. Immigration on Mahe are extremely rude and the luggage took forever to come through. After all the delay and run around they lost my sons stroller which was only found after all the passengers had left the terminal. No apology from any of the staff at the airport. Disgraceful service.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","B Kris","United States","2014-07-15","NZ 2 Auckland to LAX on July 13th 2014. The cabin temperature was so hot! I mentioned about the temperature several times to flight attendants. It seemed as if they agreed. I have never been on a flight where the temperature was so hot. The seats were so close together. The girl next to me was practically on my lap and she was leaning on me the whole time. For whatever reason some of the NZ planes have seats that are too high that my feet don't touch the floor. Yes I'm short! You would think that seat-proximity wouldn't matter but it still does. There's nowhere to put my feet except to have them dangle. On a 12 hour flight with my feet dangling my knees were killing me! There were no footrests or anything. I put my handbag on the floor so I could put my feet up on that but it was still uncomfortable. I didn't quite understand why the Trans-Tasman flight from Melbourne to Auckland had reclining foot rests but a 12 hour flight wouldn't? Furthermore the seats are so close that when the person in front of me is reclined if I'm not reclined I can barely move. Unless something changes drastically by the next time we go back to New Zealand/Australia I will not be taking Air New Zealand. On a side note the staff try to be friendly and helpful but that is their job. I can't really say that they are any more or less friendly/helpful that staff on other airlines. The food was decent. The wine is always nice. Entertainment needs to be updated. On a good note the flight from Melbourne to Auckland on July 11th was fantastic. But the other 3 flights I've had with Air NZ including this one were terrible.","","","Economy","","2.0","1.0","4.0","3.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Connett","New Zealand","2014-07-08","I flew AKL-LAX on 24 June NZ2 returning LAX-AKL on 1 July on NZ5. I was in Business Class both ways. The service and attention to detail is exemplary. Even in the middle of the night pushing the call button got immediate attention. The food both ways was exceptional and it was always nice to be asked if I would like some more or is their anything else I can get you. In these days of cost cutting in service and staff on tight contracts Air NZ staff really do go that extra mile and really do look like they enjoy their jobs. The flights arrived early both ends which is always welcomed the pilots very rarely get the recognition they deserve in these surveys.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Charles Baran","United States","2014-07-08","My family and I flew from Los Angeles to Rarotonga and return June 15 June 28 Business class. The plane is an older 767-300. The only two possible things I could mention are (1) the seats are not very wide although adequate. (2) the inflight entertainment is somewhat dated. Thing is entertaining us is not what a good airline is all about; getting from point ""A"" to point ""B"" in a timely safe manner is and ANZ is a good airline.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Zoran Kovacevic","United Arab Emirates","2014-08-02","I flew with Air Serbia in June from Abu Dhabi to Belgrade and from Sarajevo to Belgrade. Nice young friendly cabin crew excellent catering and flying with Serbian people you don't need better entertainment. Both flights were on time with wonderful landing from Sarajevo to Belgrade turning around Avala mountain.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","N Kutlesic","Serbia","2014-07-31","BEG-LHR and LHR-BEG flights. I was very pleased. Flight attendants were very kind food was really good flight departed and landed on time baggage came on time. You can see that they have improved food - a lot of great desserts hot drinks refills and a three-course meal. New Aircraft's (Airbus 319 and 320) have nice exterior they aren't noisy at all and magazines were also provided. Really good experience indeed.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Olesen Kirsa","Denmark","2014-07-31","My family and I were supposed to travel Split - Belgrade - Copenhagen. The flight from Split was delayed so we missed our flight in Belgrade to Copenhagen. The trip ended up lasting 23 hours. Staff in Split airport knew nothing whatsoever about why the flight was delayed. Once we arrived in Belgrade overly rude staff booked us for a flight the next day at 5 pm. We had to be at work the following day and wanted an alternative return flight. After discussing the matter with a manager we were booked for an earlier flight. This took us more than 3 hours! Incredibly poor service and rude staff.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","P Divjakinja","Australia","2014-07-10","I recently travelled from Abu Dhabi to Belgrade. What a fantastic change from JAT to Air Serbia. The staff were very welcoming. There is still a little bit of work to be done with making sure all crew understand that customer requests and their safety is the priority rather than colleague gossip. I was very satisfied with the meal and the variety of drinks provided. The only problem with the trip is the lack of inflight entertainment which is easily fixed with the ipad version like the ones provided by Qantas domestic and Jetstar. I will fly with Air Serbia again in the coming months and look forward to see the airline continue to improve their image and service.","","","Economy","","8.0","4.0","4.0","5.0","1.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","D Swart","South Africa","2013-06-26","Seats in economy are very comfortable with enough leg room. Unfortunately the staff are not well trained and rude. My airhostess required light was on for the almost entire 5 hour flight from JNB to Seychelles as I was trying to request a glass of water for my son eventually my husband went to the kitchen where they were standing and obtained a glass of water. When they served lunch they would serve 3 rows and then start clearing plates from the first row! That is how slow the service was!","","","Economy","","2.0","5.0","1.0","5.0","5.0","","","3.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Georgios Vrontos","Greece","2013-01-02","AUH-SEZ round trip on A332 great service very polite staff food was tasty and plentiful. You cannot check- in online but you can request a seat. Even though they received the plane last year it has old IFE has limited movies around 8 and few audio channels. Some screens were not working. They will receive another A332 this year wishing will have better IFE. Good experience I would travel with them anytime.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Darren John","United Kingdom","2012-09-19","We were due to fly at 19.30hrs the flight was diverted to Madagascar due to bad weather. We were kept in the terminal until 02.00am. None of the staff knew what was happening. They offered us food vouchers at 00.30hrs the queues for the one food kiosk were so large that it closed before all passengers could get their food. Staff did not give information and were rude. The plane landed from Madagascar about 01.00hrs but they didn't tell us they shipped us off to a hotel at 02.00am. The next day the girl at the desk just put our hand out for my ticket. No apology for the delay no smile. We ended queuing at Mahe for a further 3hours because they were unable to confirm our connections. Once again no-one giving water to passengers we were left like cattle just stood there. I have family in Seychelles but won't be going back until BA return or I'll fly Condor from Frankfurt next time.","","","Economy","","1.0","","","","","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Romeo Liebig","New Zealand","2014-07-06","I recently took Air New Zealand to Sydney as part of a ticket with connections to a Vietnam Airlines Flight. Arrived early at Auckland Airport checked in with a customer service staff as their cost cutting exercise with no check in counters means that the check in kiosk does not work for when taking connecting flights and having to check your bags through. Arrived early at the gate ready to board at 6.15 am only to board 10 minutes prior to departure meaning we departed late as they have just one staff in charge of the boarding process. When on board felt like a sardine especially with the larger man in front of me with the seat bending back badly. Aircraft certainly ageing and seat very hard and uncomfortable. Food and drink okay but very basic. Entertainment outdated as well was watching something had already seen before. The Air New Zealand staff very casual and not really smiling at all and don't really care about the passengers as long as they are being paid. Can not recommend taking Air New Zealand again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","F Donald Eichman","United States","2014-07-06","Horrible to say the least! My first experience was not one to remember. San Francisco to Auckland on an old plane with ripped seats flight 7 seat A40. The entertainment system was broken in my seat nice job for 12 hours watching nothing with no seats to move to. Once I arrived to Auckland found out not only was my first trip cancelled to Palmerston North but they cancelled it again for the second time each time having to retrieve my luggage and go through the process all over. Then to add insult to the situation they put me on my third flight now 6 hours after when I was supposed to fly and there was a flight which left in between this time frame and I wasn't put on that because it was ""oversold"". My advice don't fly them.","","","Economy","","2.0","2.0","4.0","3.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Elton Rana","United Arab Emirates","2014-07-06","First experience on Air NZ. Was on the 'works"" fare and it does work. Great wine and food selection. Staff were pleasant and seemed to be interact with most customers. The only disappointing part was the entertainment choice. The plane was old and had to use the remote to change channels. Overall a good flight from SYD-AKL and back.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Richard Ogden","United Kingdom","2014-07-01","LHR to LAX and back a week later in Premium Economy. It was really excellent on all fronts: friendly and efficient service from check-in to arrival. The food was plentiful and very nice quality: a salad starter with fresh bread and NZ olive oil a warm meal; dessert cheese and biscuits and good NZ wines. Breakfast and afternoon tea were also excellent with e.g. warm scones clotted cream and jam. The food was better than BA's Club World. The seat provides lots of space and the entertainment system is stocked with films I missed at the cinema so enjoyed catching up with on the plane. The seat doesn't recline that much but there's a bean bag a big pillow and a nice thoughtful amenity kit. There were other fun touches too like a photo of shelves of books with jokey titles on the walls in the toilet. On the way out the luggage belts at Heathrow were broken so most bags did not make it to the plane. Air NZ handled this efficiently on the plane and with minimal fuss in LA we were handed US$100 in cash. This is my first time with Air NZ it's such a shame they don't fly to more places from Britain!","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Doljanowskaja Julia","Russian Federation","2014-07-06","WAW-BEG-SKG-BEG-WAW the flights departed on time polite and smiling staff speaking good English relatively new planes baggage arrived without delays. Food was very bland though a sandwich and a tiny bottle of water which is okay for short haul flights. Good price/quality ratio so I can call my experience with Air Serbia positive and I would recommend it.","","","Economy","","7.0","4.0","4.0","2.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","I Anthony","Lebanon","2014-07-06","BEI-BEL-CPH and CPH-BEL-BEI: Took a return flight from Beirut to Copenhagen via Belgrade. On both legs the flights were delayed (from BEI-BEl and BEL-BEI). The luggage was delayed for the majority of the flight on both legs in Copenhagen and Beirut. Absolutely dreadful. In Copenhagen the flight was on time but decided to shut the bag drop off an hour early to the amazement of airport staff. The food is inedible and there's no in-flight entertainment. I fly regularly this is the worst experience I've had with an airline.","","","Economy","","2.0","3.0","4.0","2.0","1.0","","","2.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Milan Zelcevic","Canada","2014-06-16","AUH-BEG-LHR. AUH-BEG portion: relatively new plane A319 great food with a local flare (I asked for a lactose-free meal and it was better than expected) comfortable seats FAs super pleasant; great service. BEG-LHR portion: older 737 but totally ok. Great service courteous staff nice meal. Very pleasantly surprised by both flights. Thumbs up!","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Steve Frichot","Australia","2011-10-20","Service was excellent staff friendly meals were good. Boeing 767-200 was very very old. My son went to put his seatbelt on and it came off in his hand. The seat adjacent to that one had a table that wouldn't stay up. They do need new equipment but flight was otherwise uneventful.","","","Economy","","5.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","J Watkins","United Kingdom","2011-09-15","LHR-SEZ outbound in Pearl via Milan return in Economy via Rome. Very unique feel to this airline it's a small airline serving a small population plus tourists. Impressed by food service in both classes one of the best breakfasts I have had in Business Class and on the return offering 2 hot meals on a day flight was impressive. Staff were very friendly the whole thing did seem a little dated but in a good way. The IFE is still overhead TV screens with very lame films. The stops in Italy make the flights long but not too bad.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","C Docteur","United Kingdom","2011-09-06","We had to travel to France from Gatwick to catch our flight. Staff are warm friendly and helpful. I have never come away from a flight thinking how awful it was.","","","Economy","","10.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Gavin O'Neill","United Kingdom","2011-08-08","I flew Air Seychelles (code share with Air France) Business class from Paris to Mahe. I regularly fly Business and I have to say on this particular flight the service was as good if not better than many of them. The crew were very good the service was excellent and the food great. Beds were 95% flat (not enough incline to notice). Even the comfort pack had organic creams and oils flower essences etc. I cant comment on the entertainment as I worked and slept most of the flight but I remember being impressed with the overall service from beginning to end. I flew again a week later again in Economy which seemed about average in comparison to other airlines.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Alex Sang","Germany","2011-07-24","Paris to the Seychelles. The cabin itself is in good condition. the staff seemed a bit awkward and on the return flight was the entire crew were rude and arrogant. Food was as expected in the Economy. Despite seat reservation I had a different seat in the middle of three. I got no answer as to why my seat was changed.","","","Economy","","5.0","","","","","","","4.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M O'Loughlin","New Zealand","2014-06-30","We flew Air New Zealand on our way to New York via Los Angeles return. We were impressed with the service friendliness and professionalism of the crew on all flights. They were immaculately presented and extremely helpful. This airline is in a league of its own.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D Kelly","Australia","2014-06-25","Flying today with Air NZ MEL-AKL and I cant even buy food on the plane! Been told I need a credit card to buy anything and since I don't have one I guess I've got to sort my own food. Ill also add the rude manner I was told this by staff at the gate just a very unapologetic ""that's the way it is"" tone.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P Brander","Australia","2014-06-23","BNE-CHC-BNE. What a difference a crew makes. BNE-CHC (NZ805) flight on 16 June was very empty but crew not very interested in working. As a VA Platinum member not offered the usual services (headphones express immigration etc) that normally would be offered. Seemed a challenge to even get a glass of wine (I was on a 'works' fare). While the in-flight manager was busy spending all of his time with 2 passengers not much care shown to the rest of us on the airplane. Return CHC-BNE (NZ804) on 20 June was a different story. Fantastic crew (2 in-flight managers so perhaps a check or training flight). Service was great attentive and friendly. Food good and drinks offered plentiful. This crew made all the difference in turning a bad experience outbound into a great experience inbound.","","","Economy","","7.0","4.0","3.0","3.0","5.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Henrik Gustafsson","Serbia","2014-06-13","Belgrade - Beirut. Great staff and good food. But and it is a big but these frequent delays on Air Serbia is not acceptable. Punctuality is a must. The nights flight 3 hours late and arrived only after 6 in the morning. Not good at all when planning meetings etc. If punctuality does not get better soon I have to opt for another airline despite the good service onboard.","","","Business Class","","4.0","5.0","5.0","5.0","2.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","M Tushishvili","France","2014-06-01","I had a flight from Sarajevo to Paris via Belgrade. The quality of service is considerably improved after rebranding JAT into Air Serbia by Etihad. The food was served for both flights was a small sandwich from Sarajevo and cold meal from Belgrade. The staff were very efficient pleasant and communicative. However I have one general observation -–both flights were delayed about 1 hour. I observed that a number of flights operating by Air Serbia were delayed. This was a bit stressful taking into account one hour stopover. The air company should pay more attention on punctuality and ground staff who suppose to provide assistance to passengers. Otherwise the trip was good and I think the company is on right track.","","","Economy","","7.0","4.0","5.0","5.0","1.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","I Bozinovic","Hong Kong","2014-05-20","In 40 years of travelling this was the first time that an airline could not offer hot drinks due to lack of hot water. On a different matter how is it possible to assess an airline without addressing their Baggage and Compensation issues which are such an integral part of the total experience?","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Adezda Goryunova","Russian Federation","2014-05-16","Tivat to Moscow via Belgrade was late 3 hours and 32 passengers missed connect flight! We were put in filthy Slavia hotel in Belgrade. I reached Moscow only in the evening on the second day. My claim report wasn't answered!","","","Economy","","1.0","4.0","4.0","3.0","1.0","","","4.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","C Kay","United Kingdom","2015-05-13","LAX-PPT-LAX. Having read some of the reviews on here I was a bit worried about what we'd encounter on these flights. Both were overnight so we tried to sleep and made no use of the entertainment system. The aircraft interior was clean and well maintained and the crew were very good. Breakfast was decent. The seat is angled lie flat but reasonably comfortable. Both flights were on time and bags were off quickly. The only downside I could see was the high fares due to I assume lack of competition.","","","Business Class","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","A St Aubyn","United Kingdom","2011-07-21","The planes were very old - on our return flight the notice about life vests was in Hungarian. We paid £1000 each to travel business class in conditions that might have been acceptable many years ago but came nowhere near what one expects in 2011. The cabin looked tired carpets and seats scruffy and cabin crew off-hand. The food was below par particularly breakfast on the home run. We were delayed 4 hours at Mahe in 80 degree heat waiting for an incoming flight from Zanzibar.","","","Business Class","","","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Brain Naran","United Kingdom","2011-07-10","I flew to Mahe from London Heathrow via Milan. Everything was done on time and service was excellent. Crew were friendly and took great care of my sick mother thought the flight. I really enjoyed the flight and will recommend the airline to anyone who wants to travel to the beautiful Seychelles.","","","Economy","","10.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Melian Tomsett","Australia","2011-06-29","Originally booked our flight from Chennai (India) to Seychelles but were sent an email 4 weeks before departure saying this route had been cancelled and we were now flying out from Singapore. Air Seychelles paid the difference but we then had to fly into Singapore from Australia and lost the cost of our original flight to Chennai. We feel we should have been informed about this when we first booked and this would have saved us a lot of money. Apart from that we were pleased with the service of Air Seychelles. The service on board was excellent the food was pleasant and the comfort was of a superior class to many other airlines we have flown. Plenty of leg room and as the plane was only half full we were able to have two seats each. Personally we would recommend Air Seychelles to anyone but the flight to Singapore is only 6-7 hrs long so we have not experienced a really long flight. An enjoyable experience and we will definitely go the Seychelles again on Air Seychelles.","","","Economy","","8.0","","","","","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Slattery","New Zealand","2014-06-23","NZ80 HKG to AKL. 22nd June 2014. Business Class. B777-200ER. The aircraft was old and shabby. The herringbone seat configuration facing away from the window is like a coffin. The seat is narrow and has limited recline when seated normally as the lay flat bed requires the seat back to be folded fully forward. The bed is reasonably comfortable with the mattress pad. The welcome aboard drink was Sparking Wine not Champagne and served by one of the 3 Grumpy Old Men who were attending the forward cabin. Food was just edible and the choices very poor. No wines listed and when asked was told Pinot Noir or Cab Sav. No hangars suitable to hang trousers for those who change into travelling clothes. The AV is something out of the ark. A screen that has a resolution such that everything looks as if the lens is smeared with Vaseline. A controller whereby when pressed takes a few seconds to respond and sound and screen hesitation on both movie and audio channels (seat 3A if anyone from AirNZ read these posts). Breakfast coffee was vile but the hot bacon roll was a pleasant change. I hope the B777-300 is a step up as I have a west coast return trip soon. If not I shall stick to SQ and EK for all my long haul trips. There are better alternatives and the penny pinching shows maybe this route doesn't justify anything better but even CX with the dated A340 aircraft on this route is a much better experience.","","","Business Class","","3.0","1.0","2.0","2.0","1.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Paterson","Australia","2014-06-20","My husband and I recently few from Sydney to Apia via Auckland. We checked in online and printed our own boarding passes to save time and lock our seats in. When we arrived at the airport we had to go through the whole process again making our online check in pointless. The first leg of the journey was on a reasonably comfortable Boeing 777-200 but the second leg was on an Airbus A320 which was one of the most cramped airline seats I've ever sat on. Both planes felt old and tired. The meal we had was adequate but nothing more. I was quite disappointed overall but one thing I'll say is the stay were very friendly and helpful.","","","Economy","","6.0","2.0","4.0","2.0","3.0","","","3.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Adam Muller","Slovakia","2014-04-27","Flew BUD-BEG-LCA-BEG-VIE as it was far cheaper than any other airline low-costs including. BUD-BEG was on an older ATR72 there was exactly 12 passengers in the plane. Small snack (a sandwich and a cookie in a doggie bag) and one round of drinks on a one hour long flight! Had to ask specifically for the vegetarian meal we ordered (it was on the plane was labelled with my gf's name was not given out automatically). The ride was a little noisy as in the old ATR but can not complain. Problem-free transfer in BEG security at the gate and BEG-LCA on an ancient Boeing 737-300. It had the old JAT livery stripped down but one could still see the outline of the letters and three dots on the tail - from outside the plane looked just sad. Inside however the seats looked refurbished and to my surprise there was quite a lot of legroom. On this 2 hour flight hot meal was served (menu was handed out). I skipped mine my gf had her vegetarian meal and it looked and tasted fantastic. And a bonus - proper metal cutlery! Round of drinks as well. Return LCA-BEG departing at unholy time (4am in the morning) was delayed about half an hour making us worried about short connection in BEG. This time their ""new"" A319 which is not new at all. The legroom was much worse than on the old 737 and to be honest one of the worst I have ever experienced (I'm 185cm tall). Slept all time so can not comment on the food (but there was some). Bit unorganized transfer in BEG (we were checked all the way to VIE but some other passengers were missing their boarding passes) but I must appreciate that upon leaving the aircraft there was someone for each connecting flight helping the passengers. Last leg BEG-VIE on a sad ATR72 for me a cookie and a yoghurt in a doggie bag the vegetarian meal was an orange (that's it - just orange). Our luggage did not make the short connection in BEG. Air Serbia probably won't be my airline of choice but if they again offer such deal as they did now no problem flying them again.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","5.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","M Nikola","Denmark","2014-04-16","Used Air Serbia twice once from Stuttgart to Belgrade in February 2014 and once Belgrade to Copenhagen March 2014. Excellent experience. Stuttgart - Belgrade was done by old Bulgarian Boeing but you could still ""feel"" the difference by newspapers meals and drinks and much younger crew. BEG-Copenhagen was great new Airbus excellent meal and coffee plus great desserts. I will use them again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","L Nelson","United States","2015-04-20","We flew on April 7 and 14 back and forth to Papeete. While the airline staff were friendly and helpful sadly we had an older plane that was not clean and the seats were extremely uncomfortable for our overnight flights. A standard roller bag carry on will not fit in the overhead compartment wheels first and had to be placed sideways. They don't really weigh your carry on at check in but the weight amount of 22 lbs is generous. They didn't weigh or even notice our backpacks. The tray tables were dirty the bathrooms were not kept up during flight and the seats/floor were stained throughout the cabin. I brought Clorox wipes after reading prior reviews to clean off our seating area and felt better after doing so. The amenities were nice such as the overnight flight kit pillows and blankets which were a pleasant feature. The food was not very good at all cold and soggy. The best bet is to bring something such as a Powerbar if you are a picky eater. The movies on the plane were of a good selection but when flying overnight you don't have much time to watch a movie if you are trying to rest. The flight was bumpy both ways but the pilot was considerate in not keeping the seat belt light on for an over-extended period of time. My suggestion is to ask at check in if there are two seats together to transfer to if you are stuck in the row of four you will be much more comfortable. Row 43 (a row of 4) in the back has in seat tray tables so you can't lift the armrest if traveling with a companion and this is not noted anywhere even on Seat Guru. The airport in Papeete is under construction and it took over 2.5 hours for the two planes that arrived at the same time to clear passport control which made us miss the ferry to Moorea. In conclusion if flying to Tahiti again I would try to find a different airline when booking but would likely fly this one again if I had too as the destination is paradise.","","","Economy","","5.0","0.0","4.0","1.0","4.0","","","3.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","N Perry","United States","2015-03-04","My wife and I flew Air Tahiti from LAX to Tahiti and back. We will never make that mistake again. First the interior of the plane was in poor condition. The seats were old uncomfortable and stained. The digital display (which was from the stone age) did not function properly and the resolution was so bad that I elected to just keep it off. Second the seating layout is awful. If you are not in a window section you will be crammed in the middle of the plane in a row of four seats. I flew for 8 hours fighting over the armrest with a total stranger. Lastly my wife reserved a gluten free meal (she has celiac) and she was given raw vegetables a rice cake and yoghurt for breakfast.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","George Ianculescu","United States","2011-06-15","In April 2011 we were booked Johannesburg-Mahe return. On the way to Seychelles we left with 3.5 hr delay losing all the further connections from Mahe to other Seychelles islands. On the return we arrived at the airport very early in the morning only to find out that the flight was cancelled and will fly only next evening. Did not care to tell us the night before knowing our location in Mahe! Disgusting indeed! They offered us to spend the night at the worst (and cheapest) hotel !The hotel was closed a month later because of sanitation problems even based on Seychelles standards. I complained to the Customer Service no answer at all.","","","Economy","","","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Liz Price","United Kingdom","2011-04-10","LHR-SEZ-LHR. It's true that there aren't personal TVs like on Virgin or BA but this wasn't particularly important to me - I'd rather read a book. The food was tasty and drinks are free. My only niggle is that it wasn't that clear that we would be stopping.","","","Economy","","8.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","M Birrou","France","2011-03-17","Seychelles to Paris. A middle age Boeing 767 clean and seems to be well maintained. No PTV's which is now a must have. Seat pitch okay crew was nice and professional. The food was excellent aperitif was served with Champagne and all beverages free of charge.","","","Economy","","6.0","","","","","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Siebers Robert","New Zealand","2014-06-17","Flew Auckland to Narita in premium economy in a 777-200. Seat was fine helped by the fact that seat next to me was unoccupied. Service from staff was very good friendly and efficient. You don't appear to get bubbly/juice before departure anymore and the choice of wines was same as in economy. Meals were good and tasty. Massive choice of movies.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Annette Nyst","Australia","2014-06-16","There is not often that you are sorry to get of the plane but I was after my trip with Air New Zealand. My husband and I flew Air New Zealand to the United States in May. Having flown various airlines before Air New Zealand is right up there with the best. The service given by their more mature staff was exceptional compared with other airlines who use a younger cabin crew. The only reason I rate the satisfaction of my trip 9/10 is that they code share with United who must come bottom of my list (the trip with United between New York and Los Angeles the worst I have ever had). If you fly Air New Zealand to the United States organize your onward trip yourself so that you can avoid flying United.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","I Anderson","United Kingdom","2014-04-13","I flew London to Belgrade return on a newly fitted Airbus A320 outwards and A319 return. The new Aircraft's have a bright and welcoming interior which sets the scene for their product offering. The crew were polite and attentive throughout the flight although perhaps a little cool in their interactions with passengers. On the outward flight newspapers were offered. A menu on both flights was presented which was a nice touch. The food itself was excellent for a short-haul flight - hot plentiful and served with metal cutlery. Certainly the best on board food in Europe. Boarding at Belgrade however is still not well organised should be improved. Overall though a great experience and fantastic to see a new full service Airline come from the ashes of JAT.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","R Tanasijevic","Serbia","2014-04-07","A few days ago I returned from Banja Luka. Although the ATR72 was quite noisy the service was excellent especially for the 45 minute flight. Change in quality in comparison with old JAT is highly visible.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Holzt Steffen","New Caledonia","2015-02-06","Flew Business Class from PPT to LAX only 1 out of 5 planes is older and we had a new cabin. Seats comfortable food excellent service very good. Before Takeoff Captain came through the business class to great every guest personally. If I get the same service every time I would most definitely fly with them again. They are as good as some major Asian Airlines and Miles better than any US Airline I flew recently.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Susan Boult","New Zealand","2015-01-05","Terrible service. Food was better in economy. Seats were awful - unable to adjust it so you could get comfortable and we are 5ft and 6ft so it should have worked for one of us. Headphone socket broken so unable to watch movies or listen to music. Staff just said 'we can't fix it in flight'. Movies NOT on-demand and you are not informed when they start. Definitely not worth the extra. This was AKL-PPT. Go with Air NZ instead.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","G Sevier","United States","2014-11-03","Round trip LAX-PPT last 2 weeks of 10/14. Flight out was an old aircraft inflight entertainment was awful. Video worse than your 1957 TV. Service and food ok+. Flight back was newer aircraft and entertainment display was good but content severely limited. Gate agent in PPT refused the check through in domestic USA via the post customs LAX baggage transfer service. She was inflexible and rude about it. They advertise in their magazine they have a deal with Alaska Air my domestic carrier. Alaska in LAX confirmed the deal and that AT was erratic in conforming to the agreement. Moving baggage around LAX isn't fun. Very poor treatment of a business class customer.","","","Business Class","","2.0","4.0","4.0","4.0","1.0","","","3.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","M Mauro","United States","2011-02-24","SIN-SEZ-SIN avoid Air Seychelles! After paying for my flight they sent an e-mail (without a subject even) to inform me that they've completely changed their flight schedule (by two days). This would make me miss my international connection back home to the US from Singapore. Now they refuse to refund my credit card and are offering me a bank transfer! And to top it off there's no form of compensation or assistance in any way. They have just left me high and dry.","","","Economy","","","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","W Horne","United Kingdom","2011-02-14","Very disappointing when you think how much they charge. We had a super holiday in the Seychelles but had to return to the UK on Air Seychelles. Delayed in Frankfurt for 3 hours the cabin was very scruffy and worn. Not recommended - they did not even have the courtesy to respond properly when I e-mailed my complaints.","","","Economy","","","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","David Dale","Australia","2010-11-04","SIN-SEZ B767-200.Meal served very tasty. Aircraft clean and seats weren't too bad in terms of comfort. Flight only half full. No seatback AVOD but main screen showing movies on old VHS reel. Impressed with service and professionalism of crew. Water runs by crew through flight. Whilst not near the standards of larger airlines I was impressed with flight and Air Seychelles overall.","","","Economy","","8.0","","","","","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","H Kohl","Australia","2014-06-13","SYD to AKL in Business. The check in is like buying a Hamburger just unfriendly. You can see cost cutting here. The lounge in Sydney is out dated and is in need of urgent renovation. The food service is very basic. Onboard extreme cost cutting has taken effect. Considering the amount paid and the service received I would say that there a very little features and benefits. Would not travel NZ again than for the same price I will get much superior service by the opposition.","","","Business Class","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Will White","United States","2014-06-10","I flew from Auckland to LAX recently in business class. From the time I sat down it took 55 minutes to be served a drink while it took my wife an hour and ten minutes to receive her first beverage. The service during the flight was adequate but possible I expected more considering the price of the ticket. I would not recommend Air New Zealand but I would also not discourage one from flying this airline.","","","Business Class","","5.0","4.0","3.0","5.0","5.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Dobson","Australia","2014-06-08","Just returned Auckland to Adelaide on 9/6/14. The flight departed almost on time the cabin crew were all friendly and happy. Seat quality was good we had exit row seats. Couldn't complain about the food or service. Inflight entertainment was better than expected. We were happy with all aspects of the flight we will definitely fly with this airline again Well done.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","J Boro","Netherlands","2014-03-30","I travelled from DUS-BEG and it was an excellent experience totally refurbished airlplane and had the brand new (A319). Hot meal friendly staff still some bugs to iron out.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Marco Longo","Italy","2014-03-13","I have flown with former JAT on a couple of occasions and my impressions were not that great (old planes minimal service and complete disregard for the comfort of passengers). I flew today from Belgrade to Malpensa (flight from Milan to Belgrade I did with Alitalia with a stopover in Rome) although given my previous experience with JAT I wanted to avoid it at all costs. The plane I got onto was neatly furbished quite comfortable economy class seats great catering for a short-haul flight very warm attitude from the crew. The only minus (and it is a big one) currently online check in is not available. Apparently they are working on it and it should be available soon.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","M Cohn","United States","2014-10-28","Booked C class round trip LAX-PPT. Did not like the previous reviews so I was a little apprehensive. Also as I understand it only 3 of their 5 aircraft have the new C class. As is turned out the new seats were very adequate. At 20.5 they are a tad tight and they do not fully recline. Nonetheless my wife and I were able to sleep most of the way on a long late night flight. Staff were gracious and professional. Food and drink were very adequate but nothing special. All in all a good experience. Tahiti is a very special place and this is as good as it gets.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","N Silva","France","2014-09-14","Flew from CDG to LAX (return) in late August 2014 / early Sept 2014. Awful customer service. The check-in-staff have absolutely no warmth or charm and made no attempt to fulfil my seat request; they were quite abrupt in refusing it moreover. In-air-staff are likewise very poor. Aircraft was old and seats are inadequate. I will never use this airline again. I often travel on Asian airlines and Air Tahiti Nui is way way below par.","","","Economy","","2.0","2.0","1.0","2.0","2.0","","","2.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Stéphane Gallon","France","2010-10-29","CDG-SEZ-CDG Business Class. We traveled on the (only) B767 with the new business class seats (angled lie flat). These seats are a great improvement compared to previous Pearl Class seats. Outward flight on time inward flight with 1h delay due to late arrival of plane (from CDG) and slow boarding at SEZ (due to passengers having to walk in heavy rains on the tarmac to reach jet). Food and wine so-so. Nothing terrific but strangely enough on CDG-SEZ meals were not at all what was shown on the menu (staff apologized). Personal DVD players given for entertainment - provided adequate offering of movies. Overall a decent experience in Business Class.","","","Business Class","","7.0","","","","","","","1.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","K Lewis","Canada","2010-10-28","CDG-SEZ-CDG. My wife and I along with 200 other passengers were held up for 4 hours in the SEZ terminal for SEZ-CDG waiting for passengers to arrive from one of the other islands. The staff were totally incompetent in every way possible. The flight was held up because there was a problem with one of their other planes and Air Seychelles decided to boat them over to SEZ holding us all up. My wife and I missed all of our connecting flights and had to pay significant fees to change all of our tickets to get home 8 hrs later than we were originally planning to. Air Seychelles staff were useless throughout this process. They kept bumping the flight departure time up one hour at a time reassured us that things would be handled (which they weren't) and began to lie to us to keep us quiet. Every request we made to speak to a supervisor was completely dismissed and ignored. Their choice to inconvenience 200+ passengers for so few to cover their airlines obligations is despicable.","","","Economy","","","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","C Mellor","United Kingdom","2010-09-14","LHR-SEZ-LHR for our honeymoon. Flight out was okay - 767-200 aircraft was ancient there were a scattering of CRT monitors showing three films which were difficult to watch without a revolvable head crew inattentive and bored looking. Returning on a 767-300 we were first in the queue for check-in because we we wanted to try to get exit aisle seats which we were told we had been given but when we boarded we found ourselves right in the middle of a section in the middle row. If we'd been told this when we checked in this I'd have understood but we were obviously disappointed to have been lied to. I mentioned our dismay to a crew member who said she would speak to the ground staff and get back to me but she didn't bother. Apparently seats are pre-allocated on the return leg so make sure you try to organise this on the way out. My seat was broken so wouldn't stay in the upright position much to the dismay of the person sitting behind me. There was a projector showing the film which would have been an improvement on the tiny CRTs on the way out but wasn't because the image had massive horizontal stripes running through it and the colours were completely out. The staff were surly and rude and mostly ignored you. I called for service and was responded to two hours later. They stood at the back chatting and you pretty much had to physically grab them in order to get their attention. The plane was knackered one of the films broke and had to be restarted and when the announcements were made the film kept playing so you'd miss chunks of it. The food was awful; the dinner like school leftovers breakfast consisting of grey-egged tortilla and chicken that looked like it had been condemned. The only benefit of Air Seychelles is that the fleet is currently so ancient the seat pitch is fair which I'm sure they'll change because according to the inflight magazine the fleet will be upgraded.. Their staff need some proper training and to learn the importance of customer service. Any decent airline would have sacked most of them by now. Very disappointed.","","","Economy","","2.0","","","","","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Amanda Brown","Australia","2014-06-08","Christchurch to Melbourne on another A320. No priority boarding out of Christchurch. Again no leg room hard bum numbing seat on a full flight. Landed early in Melbourne but had to wait for a gate but not a pesky A380 to vacate our allotted gate.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Amanda Brown","Australia","2014-06-05","Melbourne to Christchurch on an A320. Smiles all round on boarding. Seats were hard with little leg room. Just ok for the length of our flight but my bum was getting numb. Sale fare for seat only so was fine for our long weekend in the land of the long white cloud.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Connett","New Zealand","2014-06-04","My business partner and I flew Auckland/Queenstown on 20 May returning the next day. I don't normally comment on domestic flights but these two flights need recognition for the stellar service provided by Air New Zealand. It was two newish A320's either way and manned by some of the best staff I have encountered. We were Star Alliance Gold so had the options of seats in Row 1. Water tea/coffee and snacks were provided and a second cup was available for anyone that wanted. Well done Air New Zealand!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","A White","United Kingdom","2014-03-04","I've flown with JAT (what Air Serbia used to be called). It was a very basic experience to put it mildly. I was flying from London Heathrow to Belgrade yesterday. A great experience there are some bugs to iron out but this isn't first class it's biz class. Firstly the seats were new - they reclined back and the foot part lifted up. You got a big pillow for your back or head and a blanket. We had two stewardesses between 6 of us but I think that is because one of them was training the other. Both women were very friendly and attentive and offered refills throughout the 2hrs 45min flight. The food. Well anyone who has flown with JAT will know the food was something you literally did not bother with. It was sub par. Now I had a 3 course meal with a choice of wines and champagne (or local Serbian brandy if I wanted). The meal was delicious - it was well presented and hot and not overcooked. It was served with fresh bread rolls. I am fussy with things and I couldn't fault it. The cabin was clean. The cutlery was metal. I was offered an iPad but I had my own tablet to watch a film on. A very positive experience indeed.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","G Tanja","Serbia","2014-02-18","Travelled BEG to AMS and return in January/February 2014. Professional crew comfortable seats with nice pillows on every seat. The food was delicious. Excellent experience.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","I Djokovic","Spain","2014-02-14","Travelled CDG to BEG and return in late December and early January 2014. The plane was clean (A319) and very well presented with nice pillows on every seat. The crew were very happy to help and were smiling the whole time. You can see that they are new because at times they seemed a bit disorganized but overall they were excellent. The food brings this trip to a whole new level. While in other airlines you are lucky to get a pack of crackers here I got a hot meal. What a transformation from the old airline (JAT).","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Vassili Lemogen","Czech Republic","2014-07-15","LAX to Papeete business class: terrible. Where to start: Old seats straight from the 90's bad shape seats an entertainment system with 4 movies and bad screen quality. Bland food and to top it all magazines which were 3 weeks old. Flight attendants are nonchalant to say the least and you don't see them unless you hunt them down. Forget snacks. Just awful and way below par any other airlines.","","","Business Class","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","B Ross","New Zealand","2014-06-02","AKL-PPT-LAX-PPT in economy May 2014. Air Tahiti Nui only have five A340 aircraft. We flew on three of these - all were different experiences. The first leg AKL-PPT was on ""Moorea"" which had an upgraded interior and felt very new and fresh. Leg room seemed adequate for economy however as others have said previously the seat designer should be sacked! The head rest is not ergonomic at all and causes discomfort. The is also no lumbar support. I packed the seat back out with pillows to help. The crew were young friendly and worked the cabin non stop. Food on all flights was edible if not slightly odd - the seat designer must have had input in the menu as well. Entertainment on demand comprised of about 10 of movies (some recent releases) and TV shows. The second flight an 8.5 hr overnight flight from PPT-LAX was on ""Nuku Hiva"". This aircraft was also retrofitted with the new interior however it felt older. tired and there was a noticeable decrease in leg room despite us being in the same seat number on both flights. The crew were a bit surly and disappeared after trolley service. Again the seats weren't that comfortable due to the awful head rest and lack of leg room. Our third flight overnight from LAX to PPT was on ""Bora Bora"" which has yet to have it's interior retrofitted. The seats were much more comfortable than the newer version in economy as they lacked the offending head rest but the entertainment is on the old loop system rather than 'on demand'. Would I fly them again? Only if the price was right (we scored half price tickets) - you only get what you pay for!","","","Economy","","5.0","1.0","2.0","2.0","3.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","W Abrams","Canada","2014-05-21","The seats were so uncomfortable I was dreading the flight home. There was no lumbar support and the add on headrest pushed my head forward putting my neck at a very unnatural position. I could not get comfortable using pillows and blankets or in any position. It made for a very long flight home.","","","Economy","","5.0","1.0","4.0","4.0","3.0","","","3.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","S Robson","United Kingdom","2010-08-26","LHR-SEZ-LHR Economy. Quite simply the worst flights ever. The plane did not offer the level of comfort we have come to expect from other airlines on long haul flights. Seats are uncomfortable and cramped and could do with reupholstering. IFE is of the old fashioned type with screens in the middle of the cabin. Film choice limited. We were sitting in window seats and because of the angle the screen took on a green/yellow hue. The cabin crew were bordering on hostile (both legs) and passengers were made to feel like they were an inconvenience. On the return leg one member of the cabin crew dropped a full food tray onto a passenger. She did not say anything at all to him and offered no apology (but she did go and get him some tissues for him to clean up.) ( The outgoing flight was nearly full but the staff managed to put all their belongings onto the back 2 rows that were unoccupied so that they could spread out when they took a break. Passengers were told that they could not use these seats. The staff had a major attitude problem on both legs. The food was virtually inedible. Customer services at Mahe - made a point of visiting the Air Seychelles customer services office to complain about the outgoing flight. On the 3 occasions we visited the office was empty. When we did finally manage to speak a representative they listened to our complaint nodded a lot never offered an apology. The day before we flew home we managed to speak to another Air Seychelles rep who was able to move our seats to the centre aisle and block off the spare seat to give us a little more space which is what we had asked for and was a satisfactory outcome. Still no apology though. They handed out customer satisfaction questionnaires on the return leg. I can't think that they had many favourable reviews judging from what the passengers around us were saying as well. Never again! Not a great start or end to our holiday in a beautiful country. We'd go to the Seychelles again but not with Air Seychelles.","","","Economy","","","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Steffen Eriksen","Norway","2010-08-04","Frankfurt-Mahe return. Simply terrible. Arrived for departure with three small children and asked the staff for seats in the front part of the cabin. Finally they put us in the back of the cabin close to the toilets. All our five seats were broken in different ways; two of us had to sit on seats without the tilt working one seat where missing the foam inside the pillow and all the multimedia was a disaster - headset-contacts simply not there. And finally 4 hours waiting in Mahe due to technical problems.","","","Economy","","","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","M Doorne","France","2010-06-06","CDG-SEZ-CDG. Good flight with B767-300ER. The aircraft has a nice blue relaxing interior in Pearl class and service was okay. Inflight entertainment system very simple and not very good. Cabin crew good and replying on anyone's request. Food was better than expected. Seat was comfortable but not electronic powered. I heard Air Seychelles is going to have a new IFE and lie flat beds later in June.","","","Business Class","","8.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","O Bennett","United Kingdom","2010-06-02","MRU-SEZ-MRU. The 767-200ER on this route is showing its age; I hadn't realised that cabins with a single video display still exist (making it difficult to see the safety video from the rear of the cabin). Visiting the toilet after the outward take off all the cupboard doors were open and the hand wash bottles were rolling around in the sink. The recline mechanism in my last row window seat was broken. On both legs cabin service was unenthusiastic. Seat pitch though is reasonable.","","","Economy","","4.0","","","","","","","1.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T McCaw","Australia","2014-06-02","San Francisco to Melbourne and may I say never again. I checked in at Seattle (flew with United from SEA-SFO) so my baggage was fine. Arrived at SFO to find out that my aircraft was delayed 6 hours and were never told why. Got on board to have the crew be rude. I had a small child sitting next to me constantly reaching over my tray table and stealing my food from me neither the father or cabin crew did something even when asked. Once arriving in Auckland I had a transit time of what was now reduced to 5 hours originally being 12. When returning to the airport there was a mistake in short-checking my bag as the system still showed my bag checked through to Melbourne. After having this all happen I then had my carry-on luggage weighed. I had taken items out in AKL. I was then found that my bag was 0.5kg over and that it couldn't travel with me even if it was checked. After a lot of negotiation I was finally allowed to take my bag as carry on. Onboard my trans-tasman flight it was quite pleasant however not as great as other airlines I have experienced. I don't recommend Air NZ to anybody.","","","Economy","","2.0","4.0","1.0","4.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Colleen Johnson","New Zealand","2014-06-01","Flew to LAX from Auckland on May 13 2014 and from San Francisco to Auckland on May 27. The return flight had a horrible selection of movies and TV. The food on both flights was abysmal. There is nothing I can really order to eat that suits my dietary requirements so I chose vegetarian as a last resort. Horrible choice. Will have to bring my own food in future but shouldn't I get a discount for not being provided with a meal?","","","Economy","","5.0","4.0","5.0","1.0","1.0","","","0.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Kathleen Stark","New Zealand","2014-06-01","My first two flights on NZ Air within the last two years were lovely. The food was good the seats decent. I was surprised and impressed that we were given little packs with toothpicks toothpaste etc and there were numerous new movies to watch. This trip from New Zealand to LA was quite different. The chicken was grisly and tough actually inedible there was no little pack to charm us and the seats were tighter. I'm a slim person and felt claustrophobic. I'm looking for a different airline for my next flights from New Zealand. I'd rather pay a little more and enjoy the long flight.","","","Economy","","5.0","2.0","4.0","3.0","3.0","","","0.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R DuPreez","Australia","2014-05-29","Sydney to YVR via Auckland on 11th May. Airbus A320 SYD - Auckland a joke cramped and ridiculous should not be used for a 3.5 hour journey Auckland to YVR on 777-200ER different story plane showing age however was quite comfortable selected vegetarian option surprisingly good did the reverse journey leaving YVR 28th May again 777-200 ER YVR to Auckland and a much better option 767-300 Auckland to Sydney service efficient. If 777-200ER seating configuration changes to a 3-4-3 as envisaged I definitely would not travel on Air New Zealand management should be forced to endure these cramped seats for 12-14 hours and see way at it feels like.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Simon Hariri","Canada","2015-07-29","My polite complaint received an automated ""Rest assured we will respond in no more than 30 days"", which never happened. And my follow up after 60 days, was ignored. My seat was assigned to another passenger, even though I was holding a boarding card with the same seat number. Wheelchair assistance for my mother was not arranged in Amsterdam.  Airport crew tried but could not come up with a solution as the airport was busy. And after this being told that they had left our luggage back in Vancouver. A simple sorry goes a long way.","","FamilyLeisure","Economy","Vancouver to Amsterdam","7.0","4.0","3.0","2.0","4.0","3.0","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Alex Boddroz","Egypt","2014-02-13","JU 311 12 Dec and JU 314 to Paris on 15 Dec. Friendly and professional crew very comfortable seats plenty of leg room stylish pillows and blankets excellent selection of wine and drinks and delicious meal. When the flight attendant handed me the menu I thought there must be a fee attached. I got a hot meal free. Excellent experience. On a way back was the same. I came to Belgrade airport ground support staff were smiling professional and accommodating. On the flight back the same good service and experience. Have just bought another ticket with Air Serbia to Thessaloniki!","","","Business Class","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Henrik Gustafsson","Serbia","2014-01-29","ARN-BEG 27 January 2014. Old plane still but fantastic service and great food. Staff did their uttermost to serve the passengers. Good wines with plenty of refills. Strange though that there was nothing sweet to drink with the coffee like for example Baileys. When the new Airbus will enter service they might be one of the best airlines in Europe.","","","Business Class","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Christopher Roxley","Serbia","2014-01-22","BEG-AUH-BNE - 21 Dec 2013. Flight 50% full check-in ok but could not issue ticket or select seat on AUH-BNE component of same ticket which was disappointing. Meal reasonable goulash with gnocchi fine lights on for too long would have preferred brightness lowered soon after take-off for night flight. On arrival to AUH had be bussed to terminal crew decent slight attitude - seemed a bit annoyed that I accidentally called. Otherwise friendly during other times meal service and welcome. Plane looked good and I had whole row to myself so that was great. 7.5 out of 10. Also a bit annoyed to find out unable to earn velocity points even on EY's BNE to AUH since ticket issued by Air Serbia. I'm velocity platinum and AUH-BNE also has VA flight code. Going back in a month and checkmytrip was showing both Etihad and Air Serbia flights AUH to BEG until I advised of this hope it was not blocking others from booking.","","","Economy","","7.0","5.0","4.0","5.0","1.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Leslie Knaup","United States","2014-05-06","Loved this airline except for one problem. They changed our return flight from Auckland so we had to layover for the night. We did not appreciate this change. It cost us a lot more money to stay in a hotel for one night in Tahiti. It made the trip much longer. The flight to Tahiti didn't get in until 9.45 pm and customs took forever. Then we had to be back to the airport by 6 am. If they had to make this change they could have at least left earlier so we wouldn't have had such a long night.","","","Business Class","","7.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Becky Pinney","United States","2014-04-30","March 29 PPT TAHITI FRENCH POLYNESIA - LAX LOS ANGLES CA. The flight was horrible. After spending a great deal of money for a business class seat I literally had to get up and go and find flight attendants to get a drink of water after not seeing them for a 3 hour stretch. The food was terrible as well. Not worth the money! Horrible service.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","L Abram","Canada","2014-04-15","Seats are incredibly uncomfortable and service was ok but nothing spectacular. I reacted to something in the air and my eyes started watering and I couldn't stop coughing. I pushed the service button waited 20 minutes and the attendant finally came turned it off and walked away! I cannot stress enough how uncomfortable the seats are especially for tall people. My husband is 6'1"" and I'm 5'9"". We couldn't move and didn't sleep the entire flight down or back. If there was another way to get to Paradise we would definitely take it!","","","Economy","","4.0","1.0","3.0","3.0","2.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","R Irwin","United States","2014-04-06","Flew LAX to PPT and back for an Oceania Cruise. Going to PPT things were just OK. After all you are heading to paradise so it's easier to overlook less than friendly service uncomfortable seats and marginal food. Our return flight was a charter arranged by the cruise line and things were much worse. They had little or no ice limited beverage options and the food was awful. The flight attendants just don't have any spark to them. Some of that may be a cultural thing because I find customer service in FP to be less warm and inviting than in Europe or the US. This airline needs to really punch up their customer service.","","","Economy","","4.0","2.0","3.0","2.0","4.0","","","3.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","M Kofsky","Australia","2010-05-09","SIN-SEZ-SIN. Used Air Seychelles as it was the most direct flight since travelling with 2 young children but now I wished I had travelled via the middle east. Air Seychelles staff arrogant and unfriendly. Asked for food for kids to no avail. Had to get up and fetch it myself. They had loud conversations with their co-workers across the aisle while serving food. Upon arrival to SEZ airport my youngest was sleeping on my shoulder and needed help with hand luggage while going down the stairs to the tarmac. Instead of helping they stood there and watch me like I was their circus act for the night. Thanks to a fellow passenger who came to my rescue! The Air Seychelles cabin crew really has a chip on their shoulder. Didn't look like they were very happy to be doing what they were doing.","","","Economy","","2.0","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Paul Williams","United Kingdom","2010-04-26","LHR-SEZ-SEZ. Our family trip was without incident. Plane was pretty empty on the way out so plenty of space to move around. Fortunately our flight was the first schedule for the re- opening of air space due to the volcanic ash. Plane full to capacity as expected. Cabin crew very accommodating able to obtain refreshments at any time.","","","Economy","","6.0","","","","","","","4.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Julia Foster","United Kingdom","2010-04-08","Heathrow from Mahe - 12.5 hours of hell. We had a seat that you could not tilt and I had a very sharp part of the planes interior sticking in my leg. I asked the stewardess if she could do something - she looked at me as if I had asked her to jump out of the plane and then gave me a cushion to put between me and the broken plug cover. So we had to sit bolt upright in these terrible seats with me having to try not to move or the cushion would fall down.. I have to say I was in tears in the end. I did notice there was another lady in the opposite seats to us and she was in a very distressed was too. Wrote to Air Seychelles hoping for an apology and an explanation as to why they let anyone travel in these most terrible seats. I have not heard a word. Very upset. Next time we will go with another airline and I will have no second thoughts about telling any of my friends to do the same.","","","Economy","","1.0","","","","","","","1.0","0"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Stéphane Gallon","France","2009-12-21","CDG-SEZ-CDG. Overall average airline that left me with mixed feelings. Outward flight delayed by 2 hours due to technical failure with chaotic (or no) information given (AF staff and Aeroport de Paris are responsible). Inward flight was on time. Smily and efficient crew on outward flight versus grumpy and unfriendly crew on inward flight. On both flights business class seats show their age and very old concept (no lie flat no electrical control). IFE is a joke (not on demand personal screens show only two channels) but crew can provide on request some DVD like personal readers with a (limited) choice. 5 movies that are on demand. Aircraft are old but food (choice of international and creole) and wines (1 champagne 2 red and 2 white wines) were good with a nice service of cheese and desserts. Unfortunately absolutely no service between meals on inward day flight. Beverages had to be negotiated with crew in the galley. Lounges good (but AF at CDG). To sum up decent aircraft with modern cabins are needed and some cabin crew need to improve their attitude.","","","Business Class","","6.0","","","","","","","1.0","1"
"air-seychelles","/airline-reviews/air-seychelles","Air Seychelles customer review","Pascal Limoges","France","2009-09-02","CDG-SEZ-CDG. Aircraft pretty clean and comfortable. IFE is very limited - 3 movies were screened all of them with a French soundtrack. Meals excellent and we were served champagne for the aperitif. Crews nice and helpful.","","","Economy","","7.0","","","","","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Lam","New Zealand","2014-05-25","AKL-YVR B777-200ER. Flight on time. Crew professional and friendly. Regular water runs for overnight flight. Meals were good. IFE provides a good selection but would have benefited from more new releases. Seats were comfortable and I managed to get some sleep. Aisles were somewhat narrow and I understand that the seat configuration is being changed to 3-4-3. I do wonder how uncomfortable this would make this 12 hour flight.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Richard Brown","New Zealand","2014-05-25","Napier-Auckland-Napier . Two smooth on time flights with the ATR 72 offering more comfort than many short haul jets. Service friendly and professional. Water/coffee/tea and biscuit offered as is the norm for short haul flights within NZ. Some readers bemoan this but would you get similar on a bus or train trip of one hour? Air NZ still offers boiled sweets prior to landing which is a simple but nice touch. Luggage delivered promptly at both ends and check-in efficient too whether assisted (Napier) or through automated machine (Auckland). Auckland Airport domestic terminal is a little tired and dull but it still works.","","","Economy","","10.0","5.0","4.0","3.0","0.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","L Sean","Australia","2014-05-03","Flew from BNE-AKL-LAX on the 777-300 for both legs. Paid extra for the paired seats which Air New Zealand sells as 'Preferred' seats. Sat in 35a through to Auckland which was alright. Good to be towards the front of the plane for disembarking but the seats are quite narrow and cramped. Sat in 57k onto LA which was slightly better. Missed out on preferred meal but only because I was right down the end. Food was the best I've had in a long time. Entertainment was great and the ability to order drinks from your screen is very handy. It also means no bells going off through the flight for service. Flight attendants were pretty average. Not great but not rude. I drank a lot of Sauvignon Blanc which was delicious and from New Zealand. All in all or was an average flight. Don't know how I would have felt in the middle section of 4 seats. It clearly isn't comfortable for such a long flight so I don't understand why more airlines are installing this seating pattern.","","","Economy","","7.0","3.0","3.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Z Ladhani","Canada","2015-07-27","Our flight was delayed by 5 hours from Cancun back to Calgary. Communication was very poor throughout the process. Information was not provided and the flight crew were left to deal with frustrated travellers. Air Transat could have offered complimentary snacks or even bottled water while travellers who left their all inclusive resorts were inconvenienced at a hot stuffy airport for hours being forced to purchase over priced fast food. Air Transat flights are uncomfortable with small seats even for petite people with zero entertainment, poor selection of magazines, terrible buy on board options. The only saving grace is under valued crew that are left to apologize on behalf of a sub standard airline with zero public relations skills","","FamilyLeisure","Economy","Calgary to Riveria Maya via Cancun","1.0","4.0","1.0","4.0","4.0","1.0","4.0","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Laurent","Belgium","2015-07-24","The more or less punctuality of the flight (20 min. delay), and the safety where the only good things of the flight. The flight attendants were rude, the meal was tasteless and was served 1hr 45mins after take off (on a night and transatlantic flight they should be much faster like other airlines). They took my plate back 1.5 hours after I received it. The seats are uncomfortable if you are more than 1m90 tall. No individual TV screens. You have to pay in order to have a headset. Moreover, we waited 1.5 hours for our bags at Marseille Airport (not the fault of Air Transat).","A310","Solo Leisure","Economy","Montréal to Marseille","3.0","1.0","2.0","2.0","1.0","1.0","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Martin Allison","Canada","2015-07-23","We arrived at the airport 4 hours early and the plane was already at the gate. When we boarded the entertainment system was not working and one of the toilets was out of service, the staff were very friendly and everything else was as it should be. The return flight, when we got to the airport they had changed the plane, we purposely booked that specific flight because it had a A330 on it and it was changed to a A310, the reason we booked that flight as it has the in seat entertainment system on the A330 but not on the ancient A310's they are flying. I flew with them 2 years ago and they told me then that the A310's were supposed to be gone within a year. When I got home I emailed them and I got the automatic reply but they never did contact me regarding my concerns.","A310","Couple Leisure","Economy","Toronto to Glasgow","5.0","2.0","4.0","3.0","1.0","2.0","1.0","3.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Radojevic Dejan","Russian Federation","2014-01-21","BEG-SVO 3 Nov 2013. Check in more organized and efficient than before since line separators were used in the terminal building. Boarding efficient and departure on time YU-ANI B733 clean and well maintained with pillows on every seat. Cabin crew in new uniforms and with good and professional attitude. Catering onboard drastically improved it starts with a printed menu distributed even in economy class. Beverage trolleys are well stocked from juice coke wines to scotch (all free of charge). Real cutlery on food trays accompanied by a nice fresh meat / cheese / egg snack yoghurt and fruit salad. All together amazing transition from the old catering serving. Arrival 10 min ahead of schedule. The only improvement could be an additional inflight announcement from the cockpit who only greeted passengers at time of departure from Belgrade.","","","Economy","","9.0","4.0","4.0","5.0","1.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Adrian Stavrakis","Greece","2014-01-14","Initially I flew with JAT Airways back in September from SKG to BEG with an extremely noisy turboprop aircraft. Either due to long service or due to bad maintenance it felt bad and the service was mediocre having two stewards with basic English and average catering. On January 11 I boarded JU523 again from SKG to BEG. I boarded an Emirates leased A319 with Air Serbia livery and had four very kind stewards. I found small pillows in Air Serbia brand on the seats and overall a huge boost in standards. I asked for a seat change due to a knee problem I had for the seats right at the emergency exit corridor and was immediately granted one. The catering from two small cupcakes in foil had changed into a paperbag with a 0.25l water bottle a paper cup and a packed sandwich with options for only cheese cheese and ham or cheese and turkey plus the trolley with the bar. Given the fact that the flight takes slightly over an hour those are excellent choices. Only minor point is the training of the personnel into the new status of the airline calling once ""Welcome onboard JAT Airways flight"" and once ""Thank you for choosing Air Serbia flight"" Overall the impression I got was as if I was in a star alliance equivalent member airline.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Velibor Marinkovich","Russian Federation","2014-01-10","JU 651 SVO-BEG (27th Dec). B733 YU-ANK seat 2A. Load factor 100% (both J and Y classes). Departed gate 16 min late due to late start of boarding. Cabin crew purser in early 50's but all other members significantly younger. Crew did not provide assistance with overcoats but welcome drinks served. Newspapers menu and food orders taken by purser while taxiing. Served after take off drink with warm nuts. Choice of main food between chicken with vegetables and staffed zucchini. Appetizer consisted of 2-3 shrimps and salmon. Chocolate cake for desert very tasty. Choice between 2 red and 2 white wines and good selection of aperitifs and non alcoholic drinks. Overall good meals and selection but nothing spectacular. Service was good and there is nothing to complain about but it lacked a bit of final touch to categorize it as something one remembers no refills offered (same with bread basket) but after asking I got everything. Cockpit crew made 2 announcements to welcome passengers and also gave in flight details. Arrived BEG about 15 minutes after schedule at gate A10 (operational air bridge). Luggage came in shortly but priority tag status was not observed during delivery. Overall fair rating would be 8 (out of ten). To be improved: earlier check in time of departure punctuality assistance with coats a bit more leg room appetizer could be better and a salad would be a + additional runs with bread / wine (without asking) would be nice. Absolutely not worst than AF or LH European service in business but not quite like Asian or Middle East airlines.","","","Business Class","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Velibor Marinkovich","Russian Federation","2014-01-10","Flew JU656 BEG-SVO on 8/1/14. Departure on time. 100% full even though SU had a flight leaving some 20-30 minutes prior to ours. Catering in business was fantastic worth trying ""home-made meatballs and stuffed peppers"" and Serbian made Chardonnay! Purser and cabin staff very communicative and pleasant. Overall great flight and product even for a red-eye.","","","Business Class","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","D Koebel","United States","2014-03-26","I flew round trip to Papeete for a Paul Gauguin cruise. I will never fly that airline again. This is unfortunate for French Polynesia because it is a wonderful place and I loved my time there the the flight was unbearable. The seats are so small with no leg room so that one can hardly move. The country should subsidize the airline or another one so that passengers can visit this beautiful place without the pain associated with getting there.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Sal Green","United States","2014-02-15","Flew LAX to Tahiti seats 19K/L with my wife on 23 Jan 14. Both of our entertainment systems did not work. Asked the flight attendant 3 times about it and was ignored. Finally a flight attendant indicated they could sit us in separate seats or two middle seats in the last row.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","J De Fraine","Australia","2014-02-05","A 5-hour flight from Auckland to Papeete (Business Class) was more or less ruined by a seat that wouldn't budge from the takeoff/landing bolt upright position and a fold out tray that didn't. The whole aircraft was looking very tired and tatty and badly in need of an upgrade. The Air Tahiti staff at the chaotic boarding gate in Auckland were rude and condescending although the flight attendants did the best they could in such a worn out old bus. Food was OK (I don't expect cordon bleu on a plane) but the wine choice was one cheap red or white. Take it or leave it. Entertainment was very limited too. I was told that of a fleet of 5 aircraft 4 have in fact been upgraded. I guess I found myself on the one that wasn't. Assuming the final aircraft is in fact given the major facelift it so badly needs then I'd consider using Air Tahiti Nui again as a last resort but will take Air New Zealand if it's an available alternative.","","","Business Class","","4.0","1.0","3.0","2.0","2.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","N Remland","United States","2014-01-23","AA 7176 (code share) on 1/15/14 Papeete to Los Angeles. Business class on this airline was very disappointing in comparison to other airlines we use. Because our tickets were code share we were not allowed in the business class lounge despite paying for business class fare.","","","Business Class","","5.0","3.0","4.0","2.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","F Pearce","New Zealand","2014-04-30","Flew B777-300 from Brisbane-AKL. Seat service food and were exemplary. Could not fault any point of the service. While I did not get to fully experience the flat-bed that Air New Zealand offers when I had the seat fully reclined I nearly fell asleep. This is a first. Did not use IFE although by the looks of things it was modern with a great selection of movies/TV shows.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","F Pearce","New Zealand","2014-04-30","Flew on a B767-300 Short Haul. The food drink and service was substantially better than Economy with Air NZ which was excellent as I would rate Air NZ economy service highly. Great selection of modern movies and shows with IFE. The seat while dated was sufficiently comfortable for my 6'3 build. However people who have a slightly larger girth may struggle with the seat. Moving past another passenger from the window seat was also a tricky situation. However overall a very pleasant experience would certainly recommend.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","N Bradford","United Kingdom","2015-07-22","Inconsistent. Good flight from LGW, average from YUL Montreal. Outbound: We paid extra for Option Plus, which on this occasion was well worth it. We avoided check-in queues, used the fast track security lane, boarded first and our baggage was given priority on arrival. It also gave us a total luggage allowance of 33kg over two bags. On board we were given a comfort kit, sparkling wine, snack and an alcoholic drink. Food was bearable - no different really to any other airline. Leg room was adequate and seats had a good recline, but they are not very wide, so it was very uncomfortable and I'm not a big person. I was concerned when I discovered the A310 doesn't have individual screens. Instead you have to watch on your iphone or tablet and there is no method of charging your device. Film choices appeared OK and battery held up surprisingly well. All in all we were pleasantly surprised, although our expectation couldn't be any lower because we had read all the negative reviews. Inbound: Long wait at check in, just one person checking in Option Plus passengers. Despite having priority security with our ticket we were ushered through main security lanes. Flight was slightly delayed. No apology or explanation in fact it wasn't even mention. Seat made it very uncomfortable and difficult to sleep. Food service was bizarre. Main pasta dish after midnight and breakfast was just a piece of banana bread! And ""priority bags"" appeared to come off at the same time as the others.","A310","Business","Economy","LGW to YUL","7.0","2.0","3.0","3.0","3.0","3.0","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Debrah Walsh","Canada","2015-07-18","I travel frequently with Air Transat in Club Class. The service is always great and the best part is the larger seat which is great for sleeping. The food is not always the greatest and the menu has not changed in the 10 years I have flown with them, but the early boarding and extra leg room along with a dedicated washroom makes this a pleasant experience.","A330","Solo Leisure","Business Class","Toronto to Dublin","8.0","5.0","5.0","3.0","4.0","4.0","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Anthony Proctor","United Kingdom","2015-07-13","Overall an excellent experience. Flights on time. Totally professional and customer service focussed air crew. Friendly, helpful staff. Great cabin, good leg room, good entertainment system and choice of films. No negatives. Food – overall, quite pleasant. Drinks service – excellent.","","FamilyLeisure","Economy","Manchester to Calgary","9.0","4.0","5.0","4.0","5.0","3.0","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","M Zivkovic","United Kingdom","2014-01-08","Travelled to Belgrade on 9th November YU 381 and returned to London on 16th November YU380. What a pleasant surprise. Food was very good and for a change it was served with proper cutlery!","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Y Raltseva","United Kingdom","2014-01-07","London Heathrow to SKG via Belgrade return and feel disappointed. At the beginning of November my flight which I had booked in May to get a good price was rescheduled and now included a sleepover in Belgrade both ways with no accommodation offered. All 4 flights were late from 30 to 40 minutes without an explanation nor an apology offered. Cabin was very nice new and modern and staff looked professional but were mostly inattentive and got annoyed when asked to move out of the way so people could get to the toilet. Even when I asked for specific help I was ignored by several FAs. English was a problem on the flight back to Heathrow. Drinks get served by 1 member of staff to the entire cabin which takes about an hour. By the time I got my drink I had spent about 2 hours without a drink there is no option to buy any at Belgrade past security check and flight was so late. By the time we got our drinks the meal that had been served an hour before had gone cold the cheese on top of the salad had started to melt and the white wine (served in a small plastic cup) had gone warm. Some people were told ""sorry no beef left chicken only"". That was the only flight that offered a decent meal. I thought overall that a lot of effort has been made with the re-branding and it looks great but customer service is not great and there are organisational issues on board. Most disappointing was the cancellation of the daily connection between Heathrow and SKG and how we were dealt with. I will be avoiding this airline in future.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Andrija Matic","","2008-06-02","TIV-BEG return economy class. Both flights operated by ATR 72 aircraft. On both legs aircraft showing age cabin dirty and seats old and cramped. One complimentary drink offered on each flight. Cabin crew very polite in spite of their age and dressed in a little bit worn out uniforms. Still the best option on this route.","","","","","2.0","","","","","","","","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Stefan Fink","","2008-05-20","FRA-BEG return last week. Flight experience good quite old but clean Boeing 737-300 cabin crew was friendly. Inflight service very simple (consisted of a small cheese ham and pickles sandwich and beverages) but adequate for a 2 hours flight. Would fly with them again.","","","","","4.0","","","","","","","","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","L Shively","United States","2014-01-08","Air Tahiti Nui economy class is awful - very tight cramped seats if you are tall as we are poor service and minimal cardboard food. Our section of the cabin was an oven the section behind us was a refrigerator and the cabin attendants seemed to be unable to do anything about it when you could find one to ask. My husband who is 6 ft’3”was wedged into his seat to the point that the woman in front of him and the woman behind him both complained when he moved and he was unable to sleep at all. We upgraded to first class on the way home and the leg room service and food were very good but they still locked the forward toilets for most of the flight and half the reading lights did not work. We will never fly Air Tahiti Nui again.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","A Boone","United Kingdom","2014-01-06","Very poor service at LAX from Air Tahiti staff. Flying business class on AA with a code share. They are having some dispute with AA so AA and Air Tahiti are refusing to let each other's business class passengers into their lounges but they don't tell you until you get to the lounge. With three small children and already on flights for 12 hours with a 6 hour stopover in LAX they refused us entry to the Lounge. The staff in the Lounge were kind. Air Tahiti wouldn't let us pay for the lounge without first going out of security again waiting 30 minutes for them to process the payment and receipts and then line up in security all over. Apparently they used to let people phone in the credit card number to avoid having to exit security but now they have decided they rather make passengers spend over an hour at their desk/security. We'll avoid Air Tahiti and AA for a long time.","","","Business Class","","","3.0","1.0","3.0","3.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","K Soos","United States","2013-11-18","Excellent service from the flight crew and ground crew. We arrived at LAX with minutes to spare as our inbound flight was delayed 2+ hours. That airline made no effort to put us on another flight. Running all the way from Terminal 1 to Bradley searching for the ATN desk the kind young lady escorted us swiftly to the gate. We just made the flight otherwise would have spent the night in LA. Although our bags didn't make it they were delivered the next day to our hotel. Since we had no luggage when we arrived the airline gave us a nice bag with essential toiletries including T-shirt and shorts which we all sported for the next few hours. The meals were better than expected the in-flight entertainment was better than some major U.S. airlines. The waiting area in Papeete for our homebound flight was fabulous beautiful shops food comfortable lounge chairs gardens.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","D Leuzzi","Australia","2013-11-10","Flew to Auckland from Papeete. The flight was 5 hours long. I was seated in 6a wonderful smells of the toilet behind us. I found cabin staff rude and unfriendly. They closed business class toilet and told everyone to use the ones in the middle of the plane. They dropped food on my lap while serving bread didn't say sorry but offered me another one. Seats are average for business class and food is terrible. They were ""out"" of mains when they came to serve us (being in row 6). You do not get additional drinks and if you go and ask for some it's an inconvenience to the staff without a smile or polite conversation. I might sound picky but I am simply wanting something nicer than economy when you pay twice as much for a ticket. The entertainment gave you 8 new movies and a few old titles and tv programs. The seats recline but I am six foot so my feet hang off the edge. If you are travelling by yourself there is no privacy screens like Emirates or Singapore airlines.","","","Business Class","","3.0","2.0","1.0","2.0","2.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P Campbell","United Kingdom","2014-04-29","My first trip to NZ what a disappointment. Our economy seats were cramped indeed claustrophobic as the passengers in front insisted on having their seats fully reclined for the majority of both legs of the journey to Auckland effectively preventing use of the inflight entertainment system. The cabin temperature was very cool and we were advised by staff that this was ongoing problem with this particular aircraft. The food quality was at best average comparable to budget airlines servicing Europe. That said the selection of wines offered is very good. The first leg of the return journey was made more bearable by purchasing a Skycouch option but should one have to do this on an ultra long distance flight? Reluctantly we will have to consider other carriers for our next trip.","","","Economy","","6.0","3.0","4.0","3.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","David Husband","Australia","2014-04-24","SYD-RAR NZ60 with a purchased one up. Being an old 767 seats were comfortable enough but nothing to write home about. Generally overall disappointing and have had better seats food and service in Y+ on 773. There was no amenity pack supplied and I had to ask for a toothbrush. That said staff themselves were friendly enough if not overtly taking the initiative with food and drinks!","","","Business Class","","6.0","4.0","3.0","4.0","3.0","","","2.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","David Husband","Australia","2014-04-24","NZ745 RAR-AKL then NZ709 AKL-SYD both in Y. Full-ish flights and friendly enough crews. F&B were good as far as they went but service was slow with an apparent reluctance to offer more than 1 drink with the works. Seats were bog standard Y for 320 but it does seem that seats on all airlines in Y get smaller as I get older! As a use of Airpoints this was good value for money.","","","Economy","","5.0","3.0","2.0","4.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Linda Wish","United States","2014-04-24","Bought the upgrade for the Premium Economy seats on the 300 Series plane from Auckland to LAX and was ill from the heat. Flight attendants shared that these planes continually have issues with heat - and our video screen had messages from the ""pilot"" apologizing throughout the flight. I walked the length of the plane and found that some areas were okay but my guesstimate of 84+ degrees F in the area I was seated was not the only one getting cooked. I reached overhead for my laptop and one point and discovered that the storage area was significantly hotter than that! Miserable flight.","","","Premium Economy","","","1.0","4.0","4.0","4.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Paul Jellicoe","Canada","2015-07-11","Yet again Air Transat have changed a flight time on me. It seems they regularly change their departure times after you purchase your ticket. This time it was brought forward 5 hours making it impossible for me to make the connection. Their response is ""it happens"" and can happen up to 24 hours before departure. Either pay a change fee or wait to see it it changed again. They really don't have any customer service. Its all about the contract. I appreciate sometimes due to flight volumes at an airport minor changes occur, but Air Transat do it regularly and by significant amounts. My advice would be not to book with them unless you are flexible with you dates (up to 24 hrs before departure) or have no connecting flight.","","Business","Economy","Toronto to Manchester","2.0","3.0","3.0","","2.0","2.0","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Lesley Morrison","United Kingdom","2015-07-06","I found the service very mediocre, we were delayed for nearly 2 hours in Toronto. On the 24th of June we were due to take off at 9.55pm and it took until 10.20/30 for the pilot to tell us we were delayed due to the fact that they need a tyre changed on the aeroplane! This was not too much of a problem but time went on and we were not offered any refeshments while waiting for takeoff. It was hot and stuffy, and it was only when several passengers started asking for water, including myself, that they decided to go around with a jug of water and small plastic glasses. The plane did not take off until 11.55. We got dinner at 1.00am in the morning and breakfast was a slice of cake and a hot dinner, who has cake for breakfast! I know its any economy airline, but surely refreshments should have been offered if the plane was delyed and what nutritional value does cake have for breakfast?","","Couple Leisure","Economy","Toronto to London Gatwick ","3.0","1.0","2.0","1.0","3.0","3.0","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Paul Arnold","United Kingdom","2015-07-03","I flew 'Club' class with Air Transat 01/07/15, from LGW to YYZ. Although they call it Club, it is in actuality Premium Economy, and  I was very impressed. The seat is comfortable. The food plentiful and tasty. Flight Attendants were friendly and welcoming. Great selection of movies and tv shows on demand on a good sized screen.","A310","Solo Leisure","Premium Economy","London Gatwick to Toronto Pearson","9.0","4.0","5.0","5.0","5.0","4.0","","4.0","1"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","David Williams","","2007-10-27","LHR-Belgrade-LHR in business. Alitalia lounge at Heathrow was quiet and pleasant with adequate facilities. Onboard the 737 business was in a dedicated cabin with three rows of seats in a 2x2 config. These are old-style first class seats with plenty of leg room. Pre-flight juice and water offered sparkling wine on request. FA’s busy and courteous. Food ordinary airline food served in massive portions – a Serbian characteristic. Crew generous with wine and other drinks. Cabin was full but with all that space you hardly noticed. All in all it made me nostalgic for the days when most business classes in Europe were like this – ie a sufficiently different experience to warrant the higher price. JAT’s price is roughly £500 as opposed to BA £800 on the same route. Only slight disappointment was the funereal business lounge at Belgrade (tatty purple leather sofas) but even that offered a waitress service of drinks and snacks. Would definitely fly JAT business again.","","","","","4.0","","","","","","","","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","D Troyak","","2007-04-25","Business class Dubai-Belgrade via Beirut. Very nice flight on 737-300 aircraft in good condition with 12 Business class seats. Cabin crew professional meals with full size trays out of Dubai and Beirut. Luggage claim in Belgrade was quick.","","","","","","","","","","","","","0"
"air-serbia","/airline-reviews/air-serbia","Air Serbia customer review","Eric Albin","","2002-07-10","I regularly travel on JAT Business Class between Zurich and Belgrade and am extremely satisfied with the product which is much better than one would typically expect. Seating is probably the best Business Class seating on short haul flight with 2 x 2 seating big First Class leather seats and only 10-12 seats depending on aircraft type. Service is 4* with hot meals being served even on afternoon flights of one and a half hour duration. early they are usually less expensive to London than BA.","","","","","","","","","","","","","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Gordon Simmons-Moake","United States","2013-09-26","We flew from LAX to Papeete and back. We were in a recently remodelled plane but the seats were terrible. They were tightly packed with very little leg room which is the norm. However the back was curved into a concave shape which was agony on a 8.5 hour flight. The headrests exacerbated the problem and my wife's wouldn't even stay up. The cushions were also stiff. There was no power outlet for the seats.","","","Economy","","3.0","2.0","3.0","3.0","0.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","C Petersen","United States","2013-09-25","Fight from LAX to PPT. After a full day of US flights from RDU to MSP to LAX we were quite exhausted. A couple of those flights were late and the older planes were packed. So we were hoping for a change of pace on our 8.5 hour flight from LAX to PPT - and we were not disappointed! The A349 was impeccable. We were in coach but the seats were roomy the flight staff was extremely friendly and we had brand new inflight entertainment systems (I think the entire cabin had recently been redone). The experience got our first trip to French Polynesia off to a great start. Yeah it's still tough to sleep in coach seats but the great experience made it bearable. And of course there's nothing like waking up having a good French breakfast and landing in Tahiti with the anticipation of a luxurious vacation ahead! You really have no other options for flying to Tahiti but who cares - Air Tahiti Nui rocked it!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","T DeVries","United States","2013-09-15","Flew economy round-trip Los Angeles - Papeete. Flights on time on nice aircraft. Economy seating is good and inflight service was excellent. Although aircraft are the same on the return flight got an aircraft that had been reconfigured with their new seats and touch screen videos and was quite nice.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","R Schack","United States","2013-03-22","TN 102 PPT-LAX 3/16/2013 Economy Seat 27B. Departed PPT 15 minutes late for no apparent reason. Told we could not check luggage through to DFW. Entertainment screen control did not work properly - also controls overhead reading light. We were skipped for our dinner initially. Attendant seemed bothered that we asked for dinner. Dinner was inedible. Cold slices of meat hard as shoe soles bread that could not be cut. Asked for Diet Coke was told only water was available. Arrived in LAX 15 minutes late. Still had 3 hours to make our connection to DFW. Over an hour before our luggage was available to go through customs. Because we could not check the luggage in PPT had to carry our luggage from the International terminal to AA. Only in LAX does a 3 and 1/4 hour connection become a nail biter we have always had problems at LAX making connections.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Craig Willis","Australia","2014-04-23","MEL-CHC-WLG on A320. Booked and paid for Exit Row seats on the Works and it was fantastic. Seats were ok but extra legroom a real advantage. Water offered after take off and then given a choice of a frittata with bacon and sausages or a healthy fruit breakfast. The flight team were great and had a laugh with the passengers. Movies were also great to watch and the inflight system with movies and map a gem. Arrived in Christchurch on time and went through customs etc. Collected bag and walked to domestic terminal for flight to Wellington. Lounge in Christchurch was great. Excellent choice of food and drinks. Boarded flight to Wellington on an old 737-300 which was in pristine condition. Crew were great on what turned out to be a 25 min flight. Overall a great flight with an excellent team. Just hope they can get rid of the ""self"" check in arrangements at most airports. Go back to some personalised service.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Mcguinness","New Zealand","2014-04-22","NZ90 777-200 from Japan to Auckland. Business class. Plane was almost on time departing. Food was dreadful - in the last 18 months the food on AIR NZ has taken a serious nosedive - dinner so poor that I didn't bother with breakfast. Service was the usual indifference. Entertainment system is a joke and the plane is grubby. Only good thing is the lie flat bed - best approach when flying on the 777-200 is to eat at the airport then lie down and sleep the whole flight!","","","Business Class","","3.0","4.0","2.0","1.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Chauhan","Australia","2014-04-21","NZ443 Auckland to Wellington on 18 April 2014. The seating on this flight was comfortable enough but the connection from an international to a domestic flight at Auckland airport really needs to be improved (though this is obviously not the fault of Air New Zealand). The flight itself however was delayed and no calls were made about the delay until 40 minutes after the scheduled departure time. Better communication is needed.","","","Economy","","7.0","5.0","3.0","0.0","2.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","David Cooper","Canada","2015-07-02","Pleasantly suprised. Old A310 (thought it was going to be an A330). Check in fairly uncomplicated at Toronto. Great deal on bringing bikes to Europe C$30 (counts as your 2nd bag in Business). Crew friendly on board. Meal was ok. Seat like the the old J class on mainline carriers. I suspect that when it works its great any delays or problems and then you are kind of stuck (charter airline) Fare was pretty good. I have yet to try Premium economy on Lufthansa but will do so later this year. Some better deal on Lounge access would be an added touch.","A310","Solo Leisure","Premium Economy","Toronto-Venice ","1.0","","","","","","","","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","George Barlas","United Kingdom","2015-07-02","The check in system in Toronto does not work, more so when multiple flight are departing to UK within hours of each other. I requested to be fast forwarded as after waiting in huge queue I was within 45 mins of take off. I was eventually granted my wish, but when I got to customs I was met with another huge queue. By the time I got through security my name was being called for the flight which I almost missed. Due to lateness checking in my suitcase it has gone missing. I suggest seperate check in desks for UK destinations up untill flight departures","","Solo Leisure","Economy","Toronto to Glasgow","5.0","1.0","4.0","3.0","3.0","2.0","4.0","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R B Lacroix","France","2015-06-24","I have flown Air Transat quite a few times now and this was the first in their new planes. They have good leg space although the seats are narrow - narrowest I've ever experienced in a flight. It does not bother me personally but for a broader person this can be a real issue. They have upgraded their old entertainment system to something on par with AF/BA/KLM now, however that is only in the renovated planes. The food is as bad as it was, but I'd say that for the price this is to be expected. I never have any expectations regarding the food they will serve so I'm not disapointed. They are usually still the cheapest for CDG to YUL so if I wanted something a tad better I'd pay a bit more. The service is alright, of course it has nothing to do with 5-Star airlines but I'd say its decent for the price - and it has improved since the first times I flew with them 4 years ago.","","Solo Leisure","Economy","Paris to Montreal","7.0","3.0","4.0","2.0","5.0","5.0","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Udo Hoppe","Australia","2012-11-22","My luggage was received two days late in Papeete. Reason: The aircraft was already overloaded when my connection flight from Sydney arrived Auckland. My luggage remained in Auckland that day. On arrival in Papeete there was no assistance at all to passengers without luggage. There was only one person (for about 30 passengers) recording the missing luggage and it took after a late arrival another two hours before we could leave the airport to get some sleep. There was no apology from the airline. The return flight was four hours delayed and the waiting time in Papeete airport was hell. We had to pay for very expensive airport food. WIFI connection did not work and informing relatives about late arrival was impossible. There was little to no information on the reason and what the measures would be and no help from the ground staff. It almost appeared like a cover up. We missed our connecting flights and had later been booked to other flights. Again information was not available from the cabin crew during the flight and only in Auckland we where told to what connecting flight we had been re-booked. A very troublesome check out and check in with going through the immigration twice in Auckland had to be endured.","","","Economy","","2.0","2.0","3.0","3.0","2.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Larry Fingar","United States","2012-11-21","LAX to PPT on TN101 and returned a week later on TN18. Boarding at LAX less then enjoyable. Sent first to one gate then to another. Don't know if the airline or LAX is to blame there. Once boarding started we were put on buses to go to a satellite boarding point. Main terminal under construction. Inconvenient but it works. Onboard cabin staff were friendly and helpful. First time on an A340. Once in the air the flight went smoothly. The plane was clean. The 2 meals served were adequate in size and somewhat above average as far as airline food goes. Service was good. A red-eye flight in economy class seats is not going to produce quality sleep. The seats were about as comfortable as you would expect which isn't saying an awful lot. Entertainment system was marginal. I never expect much when flying economy but the service and meals were better than expected. Outbound flight departed and arrived on time. Return departed and arrived early. Our bags arrived when we did.","","","Economy","","9.0","3.0","4.0","4.0","3.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Shanaka Gooneratne","Australia","2012-11-09","TN 102 from AKL to PPT over last weekend. A very full flight. Punctual in terms of Departure and Arrival. Was given a seat in the last row despite checking in 3hrs in advance. Seat comfort was good. Staff were a mixed bag. Some were exceptionally friendly whilst others gave the impression they would be somewhere else. IFE was non AVOD and lacked choice and content. Food and Drinks were good and plentiful.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Scott John","Canada","2012-08-29","LAX-PPT Business Class. Great ambience nice tropical feel as soon as you step on the plane. Normal modern business class seats (not the newest 100% recline ones but plenty of leg room and comfort). Food was very good as well. I recommend flying with them.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Petr Polivka","New Zealand","2014-04-13","I fly Air NZ 8-10 times a year mostly domestic / trans-tasman flights. On domestic routes it's a no brainer. Main routes are serviced by almost brand new A320s and the rest by fairly new Q300's and ATR 72's. All crew members (like all kiwis) are very polite and helpful. Only downside is very basic food/beverage service (coffee/tea + water + cookie) on domestic flights. Long haul not so flash compared to eg Singapore Airlines or Emirates but still decent standard. Heaps of discounted domestic flights if you buy in advance.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Matthew Todd","Canada","2014-04-13","ANZ18 Rarotonga to LAX flight on 15 Feb and we spent an extra night on the island because of crew illness. How could a ""leading world-class airline"" have a situation where they can't have a pilot or steward on stand-by in case of illness? It was a somewhat chaotic scene at the Raro airport. Lots of passengers waiting for instructions and not one ANZ staff member for two or more hours! When they finally appeared the staff were friendly and polite alright but it took them too long to show up at the airport to help us and our hotel had already informed us hours earlier that the flight was canceled so we checked in with ANZ to get the info about what to do and then checked back in to our old room (a complete waste of an evening) Air New Zealand offered to buy our dinner at 10pm! We made it home (after missed connections) about two days late.","","","Economy","","","3.0","1.0","4.0","4.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Ian Scott","United States","2014-04-10","Business Class LAX to Auckland and return. Food is marginal at best. They served a hamburger! Awful. Staff not very helpful or friendly. Seats are not that good. Lie flat is cramped and overheated and not comfortable. Nothing good to say about this airline. I thought US airlines couldn't hack it internationally. Never again.","","","Business Class","","5.0","3.0","3.0","2.0","3.0","","","3.0","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Craig Willis","Australia","2014-10-31","Melbourne-Sydney-Port Vila-Melbourne. Flew Qantas to connect with flight to Port Vila. Old style seats in Business with not much recline but not a real problem for a 3hr flight. Service was excellent with a choice of 2 main courses for lunch and drinks were promptly offered. Cabin crew were typically Vanuatuan - smiling and courteous and they really seemed to enjoy their job. Inflight entertainment was interesting the first time around but then repeated well into the flight! Perhaps they could upgrade this aspect. A word of warning when checking in at Port Vila for a flight out. Checked in 2 hours prior to flight for Melbourne but then kept waiting for security and immigration to open the door for nearly 45 mins in a very warm (non-airconditioned) airport. Lounge at Port Vila mall but at least air conditioned but only packets of chips to eat. Overall it was a most pleasant flight with a great crew on all legs.","","","Business Class","","10.0","3.0","5.0","4.0","2.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Charles Nicol","United Kingdom","2015-06-19","Flight home a bit of an ordeal. Check in was meant to open at 14.30 but didn't open until 15.30. We were all on plane for 18.30 but plane did not leave stand until 19.30. Pilot told us it was to do with paper work (can he not read or write) or was it because we were waiting on an engineer to tighten a screw on one of the first class seats head rests, when there were several other empty seats. On landing in Glasgow the luggage took an hour to come through. However the cabin crews luggage managed to come through without delay. Might look at other airlines next time","","Couple Leisure","Economy","Calgary to Glasgow","5.0","1.0","1.0","2.0","4.0","1.0","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Elizabeth Webster","Canada","2015-06-16","Our flight from Calgary to Glasgow was a mixed bag. Just as we were flying over Hudson Bay, the pilot turn a sharp southerly turn and we diverted to Toronto. With no additional information other than ""technical difficulties"" due to ""improper checks in Calgary"" they were going to have to transfer us to another plane in Toronto. Our flight from Toronto to Glasgow was pretty uneventful. Our return flight was also uneventful, thankfully. I appreciate the lighting and ambient music that seems to play as boarding and de-planing takes place. It can really add to a zen atmosphere and help people who might be having some pre-flying jitters. One thing to note, Air Transat: get your food situation together! Each flight, we ended up basically getting the worst they had to offer meal-wise because none of the decent food was left as everyone before us had opted for it. I was not at all impressed by this. We booked seats towards the back of the plane to avoid screaming children as best as we could, only to suffer as far as meal options went. Be prepared to need more of the food you know people prefer. It just seems kind of cruel otherwise, subjecting the back 1/3 to 1/2 of the plane to the runs serving them the slop that's leftover.","A330-300","Couple Leisure","Economy","Calgary to Glasgow","6.0","3.0","4.0","1.0","5.0","4.0","4.0","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Leila Davenport","United States","2015-06-16","I had read some of the reviews, so was a little concerned, but loved the price. There was no charge for our luggage! We got lunch, with a complimentary glass of wine at no extra cost. We also got a snack shortly before descending into Vancouver. The entertainment was in the seatback in front of me. Movies, TV shows, etc, again, no extra cost.","","Couple Leisure","Economy","Gatwick, London to Vancouver, BC","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Guido Keijzers","United States","2012-05-31","Seats are showing some wear and tear. Torn at points and armrest cover hinges feel stuck at times. The entertainment controls on the armrest are worn-out yet still functional. Adjustment of seats: they lack sufficient recline. Controls are placed at hip level inside the chair so poorly accessible. Putting 2 pillows under your feet to raise them makes it better but raising the feet with a pillow will put your toes up against the back of the reclined seat in front of you. I deliberately chose a middle section seat this allows you to always exit without climbing over or being climbed over. The seat rows are that close together that undisturbed passing is impossible. The lumber supports do not work on this flight. Flight entertainment system is Archaic. You don't have the option of starting your movie on demand. The quality of the LCD screen is best described as a snowy CRT up close. The movies continue during PA announcements and since all are continuously playing there is no chance of rewinding. There are no air vents above the seat only general air conditioning. No power output in business class. This is consistent with the age of the seats. Sufficiently equipped courtesy pouch with toothbrush and paste eye covers ear plugs and socks. Headphones supplied are comfortable for the first couple of hours. There was simply no noise cancellation. Service is attentive and correct although the personal touch was missing the second flight. Timely serving and offering of drinks.","","","Business Class","","2.0","2.0","4.0","4.0","1.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","D Parsons","United States","2012-04-27","LAX-PPT in Business Class. Business Class departure lounge in LAX shared with several other airlines. Nice lounge with free snacks and drinks. Boarding gate was a bit far away we were bussed to the aircraft. First and Business Class customers were boarded in a separate bus. Once onboard - very comfortable. Before take-off drinks offered. Several uniform changes during the 8.5 hour flight. Our flight left LAX on time. As previously noted - business class seats do not fully recline and when you do recline - it protrudes in to the space of the person sitting behind you. Not the best lay out - but certainly adequate. Good meal service and friendly/attentive flight attendants. Return PPT-LAX - same on time departure and arrival and good inflight service.","","","Business Class","","8.0","0.0","5.0","5.0","0.0","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","J Furhman","United States","2012-04-24","Scheduled to fly non-stop Paris-Los Angeles. At the check-in counter the sign said 'New York' we were told the flight to LA was simply making a quick stop in New York then would continue to LA. This was a lie. Upon arrival in New York we were told it would be 24 hours until another plane would take us to LA. They put us up in a hotel. 24 hours later it was a charter flight they put us on to LA. I complained to Air Tahiti Nui about the lack of meal and I was told ""we went to a very big expense to charter this flight you should be grateful"". I should be grateful they arranged me transportation to where I paid to go?","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","C Kim","United States","2012-01-14","Paris CDG to Los Angeles. Good food crew entertainment and leg space. I enjoyed the whole island theme that was experienced onboard. A plus about the entire experience was the level of visibility and attention the crew provided with frequent water runs and prompt responses to call bell. Another feature was the snack bar set up at the galley for passengers. Flight departed and arrived on time.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","F Silvestri","United States","2014-04-08","Just flew from LAX to AKL on ANZ in business class. It is what business class should be like. Very attentive staff although the food is getting a bit downgraded and staff at the LAX lounge are just okay I think the majority of staff are now subcontractors so do not have the Kiwi values except for long term staff. Air NZ needs to be careful not to try and squeeze out too much profit yet is still offers one of the best business classes in the field. Just fly UAL from Sydney and see how they have not really upped their game. I wish they would match AirNZ.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Bauer","United States","2014-04-07","Bought a two week Rarotonga/Aitutaki trip first class hotels business class airfare outbound had OBE problems had to move seats food was mediocre seats old and not comfortable for J class overnight seating. Arrival arrangements went well inter-island travel was challenging because of Air New Zealand's confusing docs re luggage weight allowances. On return day AIT to RAR ANZ pilot took ill so we were forced to layover a night in Raro. After waiting over 4 hours at Raro airport for ANZ staff to appear ANZ proved totally inattentive to our needs making us wait in the dark literally and then they refused to pay for our dinner that night (we ate it too early 7pm) and staff didn't arrive at airport until 9pm) when we knew well before ANZ staff appeared at the airport that we needed to eat because there would be no ""on-board"" service that evening. A horrible experience no follow up save your money and book your own trip/hotels through Fiji.","","","Business Class","","","2.0","5.0","3.0","2.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Thorne Julie","Australia","2014-04-06","My husband and I flew San Francisco to Auckland NZ 7 on 30th March. Flight delayed due to an electrical fault due to board at 7.45pm but were eventually seated at 10.15e. Then informed that the paperwork required to had not been produced and waited a further 1 hour 45 mins this at least gave the pilot time to reboot the entertainment units which weren't working. We had purchased seats with extra leg room which had the entertainment units folded into the seat frame. We were aware that the units would have to be folded away during take off and as the system required rebooting we entertained ourselves by reading. As the safety instruction began a stewardess suddenly snapped at us to ""please pay attention to the safety video"" which she only then seemed to realise we hadn't accessed. My husband however was quite happy to follow the video right up to the point where you're asked to check if you've turned all your electrical equipment to flight mode. It was at this point that the stewardess roundly set upon him as he as per instruction checked his iPod. It was demanded that he turn it off immediately followed by a barked demand to know if he'd done so. This set the tone for the rest of the flight. At no stage before or during our flight did we say or do anything to warrant this sort of attitude. Also my husbands entertainment systems kept cutting out during the flight. I'd like to say that the ground staff who rescheduled our connecting flight and the members of that crew were great.","","","Economy","","5.0","4.0","1.0","4.0","2.0","","","4.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Fleming Alan","New Zealand","2014-04-02","AKL-PER in the 3x3x3 configuration. As regular Perth trippers (like 25 over 20 years) it was one of the most uncomfortable disappointing trips we have experienced. One needs to be almost a contortionist to extricate oneself for toilet visits due to 2 things. One is the closeness of the seat in front when it is reclined coupled with the fact that the intermediate arm rest will not lift high enough to get around comfortably but having achieved that one still has to negotiate around the aisle arm rest which would not lift at all! My wife and I are not high body-mass people! Food quality was definitely not up to previous standards. Trying to play a favourite CD became a rather user/unfriendly mission and when I did get it it was punctuated and disjointed. On disembarking we eyed the PE seats with new interest and are contemplating an upgrade on our return but it shouldn't have to be like that. We get the feeling that passenger comfort/satisfaction in the standard economy class has been compromised by the extreme pressure the airline is under to return a satisfactory performance to the shareholders. We remain loyal to our own airline but are seriously questioning the cost.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Jared Waipouri","Vanuatu","2014-03-10","AKL-VLI in economy. Check in at AKL was handled by Air NZ staff who were friendly and accommodating. Flight was quite empty so despite having an economy ticket I was treated to a whole row to myself. The 737 in use on this route is clearly well used but in good order and clean. The cabin crew are warm friendly and helpful. The meal service was quite efficient and consisted of a beef stew with mash and boiled carrots. Simple hot and tasty though I imagine not to everyone's liking the other option available was fish. Sides included a salad bread roll and cheesecake for dessert. A good selection of complimentary beverages is offered throughout the flight. The real winner was a complimentary glass of champagne: this was neither solicited nor is it normal practice for the economy class passengers but for whatever reason the crew decided to treat me on this particular flight. Inflight entertainment is drop down screens with a video of some sort but I find it difficult to see the screens so I didn't even bother and read a book instead. Upon arrival in VLI disembarking was via airstairs to the tarmac. The terminal facilities are simple but functional. Luggage was quite slow this time.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","N Town","Australia","2014-03-03","NF21 from Brisbane to Port Vila. 26 Jan 2014. Yep most of the reviews are right - old fashioned service average food but lots of it no decent inflight entertainment (other than the magazine which is really good). The video on Vanuatu is a good intro to the country but that's about it. Old re-runs of American sitcoms that keep freezing. Cabin crew fantastic especially with kids.","","","Economy","","8.0","3.0","5.0","2.0","2.0","","","3.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","K Green","Australia","2013-12-12","Old fashioned service - great crew on a decent 737. Only let down was the TV entertainment and food - the screens are only every few rows so you can't see much without binoculars. What we could see the video kept jumping or freezing and when we asked the crew they responded with ""it happens all the time"". Beef stroganoff on a flight to a tropical island? What are they thinking? Drinks were free flowing though.","","","Economy","","7.0","3.0","5.0","2.0","3.0","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Wayne Bainbridge","New Zealand","2013-10-31","NF 50 and 51 VLI-AKL return. 23 and 30 Oct. What a pleasant surprise to fly with a good old fashioned full service airline very punctual good service drinks trolley nice lunch with more wine top up round of drinks then choose of port or liqueur. Only problem is that the airport is hopeless and can't handle a full plane load for either arrival or departure. Leaving was a nightmare.","","","Economy","","10.0","3.0","4.0","4.0","2.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Elaine White","United Kingdom","2015-06-16","Had paid double price to upgrade to Club Class on way out, all was fine no problems. As we could not get into Club Class on the way back we paid an additional £48 at the Airport in Glasgow to Canadian Affair to travel Select Plus which means chosen seats, speedy check in, priority luggage, free soft drinks, headsets, etc in flight. Problems began at check in, took over 35 mins due to ""system errors"" eventually we were given two different seat numbers not our original seats. My son who was travelling with a sprained ankle and who is 6ft 4 had a broken seat, two rows from the back toilets (seats we would never have chosen). We pointed this out to the crew who tried to fix it but could not. We were advised we could not get our original seats as other people had paid for them and did not want to move. My son had to sit bolt upright for 6.5hrs. All this and more has been brought to the attention of Canadian Affair (who we have used at least 7 times in the past five years to fly to Toronto). Firstly offered me £30 then when I said this was not good enough took another 3 weeks to write back to me with all manner of excuses. If you can dont fly with this Company, fly Air Canada instead.","Airbus 330","FamilyLeisure","Business Class","Glasgow to Toronto","1.0","1.0","2.0","3.0","2.0","1.0","2.0","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Graham Nichols","Canada","2015-06-14","Despite some reviews on this site and others my experience with Air Transat was very pleasant. Yes the seats are a bit crowded together but that's par for the course on almost every airline these days. Food was better that expected it was quite good. In flight entertainment had a decent variety of current movies and TV shows to suite all ages and tastes. Quick check in, pleasant staff especially the flight attendants the service was very good. Would recommend Air Transat.","Airbus A330","Solo Leisure","Economy","Vancouver to Glasgow","9.0","3.0","5.0","4.0","4.0","4.0","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Glenn Burkett","Canada","2015-06-12","I just returned from about an 8 hour flight from Europe via Air Transat and I will never do this again. I have been flying to Europe for about 20 years and this was the most uncomfortable flight. For a long trip the seats are horrible if you are bigger then average or even if you are sitting next to people bigger then average and you have just entered air plane hell if you are caught in a middle seat. The food quality and quantity were also totally unacceptable. It was so bad that I would take a more non direct flight in the future at a higher price to avoid this experience again.  ","","Solo Leisure","Economy","","1.0","1.0","3.0","1.0","4.0","","","2.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Paul Browne","Canada","2012-01-11","LAX-PPT-LAX over Christmas and New Year. Both trips were red-eyes. Outbound from LAX check-in was cheerful and set the tone for the journey. On the down side passengers are bussed to the aircraft and ATN staff lost complete control of the process resulting in a scrum to get on the busses. Onboard we passed on the meal offering and slept. The hot breakfast was welcome. Arrivals Hall was chaos and a 1 hour delay to get through Immigration awaited us. Returning the Departures Area is new spacious but very warm. Boarding went well as our seats were in Row 44 we made our way to the desk 10 minutes before boarding to avoid the chaos we experienced outbound at LAX. Once again pleasant and efficient crew. In summary our flights were good the only warning I would make is that in Economy the seat pitch is only 31 inches and on an 8 hour flight if you are over 6 ft tall this is not comfortable at all.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","3.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Chartois Remy","France","2011-11-05","Flying 3/4 times every year since 2008 my last experience was very disappointing. Besides domestic there is no traffic during the day at Papeete Faaa airport and then late at night they schedule 3 international flights all due to leave within a short hour and this airport can't handle it. I arrived 4 hours before departure and the line for check-in immigration and luggage check were endless. I was booked on TN8 seat 11A to Paris via LAX and after pulling out we came back to the parking stand because of an engine problem. We were told it would take an extra 3 hours to change it. They decided to serve us the light cold snack. The previous times I flew we used to have a full hot meal with wine it is obvious ATN is cutting costs and service. Finally airborne 4 hours behind schedule we were expecting to be served a round of drinks but nothing on this 8 hours flight until an hour before touching down in LAX they served us breakfast. The 11 hour flight to Paris went without problem but no round of water or drinks served between lunch and breakfast. Unfortunately due to the monopoly ATN has on these routes I will have no choice but to fly with them again.","","","Economy","","3.0","4.0","3.0","3.0","3.0","","","3.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","C Dover","United States","2011-11-01","LAX-CDG and CDG-LAX several times in past 3 years. I appreciate the little flower they give when entering the plane. On the latest trip staff walk through the cabin several times through the flight but the call light was ignored or they were too busy with helping someone else. I never did like plane food so this one was no different. Person sitting in front of me had their seats reclined right back so it was hard to place my food on the tray. The steward serving food saw and told him to put his seat up.","","","Economy","","7.0","","","","","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Ann Shaftel","United States","2011-09-25","Los Angeles to Paris return. We boarded our flight with high expectations however we were sorely disappointed. While others could check 2 pieces of luggage free we were allowed only one. We had been told to expect seats that were roomier with more leg room than other airlines but we were as crowded as on any low-cost airline. Onboard the service was poor and the food quality was poor. Attendants came down the aisle infrequently to offer snacks. The flight itself was fine and on-time but we agreed we would not fly this airline again.","","","Economy","","3.0","","","","","","","4.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Schögler Chris","Austria","2014-03-27","NZ288 from Shanghai to Auckland on B777-200 in Business Class seats 3A and 3B - very good comfort in sleeping in case of flat bed seating comfort good. Staff very friendly and professional. Catering - not really a positive surprise perhaps in case of the Shanghai route hard oriented to Chinese food and not New Zealand. However if you're booked on the 777 it's ok if the flight is operated on the 767-300 - forget it ! The flight back from Auckland to Shanghai (12 hours) was really poor on the very narrow recliner seats of the old 767´s.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Schögler Chris","Austria","2014-03-27","ANZ 289 from Auckland to Shanghai - this time on Boeing 767-300 in Business Class. Seat 2A and 2B. Seat quality - poor as the seats are too narrow! The monitors are stored in the middle armrest that leads to a very small seat less felt wide as in ECO. Recliner would be ok but the width is very poor for a 12 hours flight in Business Class! Team great food - in case of the Shanghai trip very ""Chinese oriented"" and not typical for ANZ hopefully. So if the flight is done by a 767-300 - avoid! The 777-200 seat quality is much better.","","","Business Class","","4.0","1.0","5.0","3.0","4.0","","","2.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Carolyn Beadle","New Zealand","2014-03-27","We travelled from Auckland to San Francisco on Air New Zealand's 747. This was a non stop flight and although the food and service were ok only the entertainment system was extremely disappointing. It was antiquated - limited movies music games and news. The push button hand control needed extra pressure going over. On the return flight it was not possible to get any music at all. The system was rebooted (nothing); I was taken to two other seats (still no music). Compared to Emirates' flights this experience with Air NZ was extremely disappointing.","","","Economy","","3.0","3.0","3.0","4.0","1.0","","","3.0","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","L Ford","Australia","2013-07-23","Flew NF 30/31 from MEL-VLI on the 737-800. Nice leather seating. Very clean plane. However time for new seat cover as the leather from around the seat pocket is coming off. Foot rest would be nice but its only 4 hrs. Food was great includes potato chips (starter) salad main meal bread and a cheesecake dessert. Staff service was great (even though a staff member spilt soft drink on me). Crew member was very apologetic and provided great service to all passengers. All other crew members were great as well and very happy to sell us duty free. However entertainment was non existent.","","","Economy","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Michaela Pollender","New Zealand","2013-05-08","Flight Auckland to Port Vila. Left on time. Fast service and nice crew. Would fly with them again. Only poor aspects were the entertainment which is almost not existent and the meals. There is room for improvement.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","A J McDonald","New Zealand","2013-01-07","Flew Port Vila to Auckland on NF50 flight departed on time and arrived 25 minutes early. Food was great for breakfast and the crew were very friendly. The crew are excellent and always willing to share their experience with you. Fantastic little airline and I look forward to flying with them again soon.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","A J McDonald","New Zealand","2013-01-04","Traveled from Auckland to Port Vila. Requested seats in row 3 and the request was confirmed at time of check in. Seats are good with plenty of leg and the TV. Cabin crew were a little bit on the grumpy side. The food was nice although they didn't have the requested vegetarian meal I ordered. Seats were comfortable. Landing into Port Vila is a very fast one but the views on approach are excellent. Can't complain much because we arrived 25 minutes early.","","","Economy","","8.0","4.0","3.0","5.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","John Keating","United Kingdom","2015-06-12","Bought upgrade at check-in. Superb value. It was only £200 for the upgrade to their business class. It is actually only a premium economy class but it was excellent. Brilliant service, very good food and very comfortable new seating. I was flying Manchester to Toronto which I do quite regularly.","","Solo Leisure","Premium Economy","Manchester to Toronto","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Dixon","United Kingdom","2015-06-06","Flight from Gatwick to Vancouver 21 May return to Gatwick 3rd June 2015. Dreadful. Wanted to charge 9 dollars for a blanket and 8 dollars for headset. Seats cramped. On return trip some seats had been double booked - fortunately they managed to sort that out but many people were unable to sit with their travelling companion. Dinner was poor with a piece of fudge for dessert and breakfast was a piece of banana bread. On the outward journey on 21st May they ran out of headsets so we spent a 10 hour flight without access to films or music. Would definitely not travel with this airline again and would not recommend it to anyone.","","","Economy","","","1.0","2.0","1.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Nicholas Vine","Canada","2015-06-04","Flight TS560 Toronto (YYZ) - Punta Cana Dominican Republic (PUJ) May 15 2015. Travelled with 2 children aged 5 years and 1.8 years. When we tried to utilize online check in we were unable to do so. Contacted AT and were told that since there were 2 infants on the same booking (we were flying with other family members with infants) system and AT policy dictates that passengers must check in at the counter. Seems very strange as allowing people with children and infants would be better served with online check-in! AT lost my spouse's booking even though we had more then ample proof of payments and booking. We were told to contact AT customer service. We were told that AT just went through a system upgrade. To me it appears that a system downgrade occurred. Spoke with the supervisor who reluctantly contacted AT and resolved the issue. Check in time - just under 1 hour. Flight TS561 PUJ to YYZ due to the system upgrade check-in took over 1.75 hours (a lot of other customers were also complaining) at the end of which we were told that AT could not honour seat selection for 7 people in our party. Spoke with AT staff and asked for a reason and I was told that AT would be using a different plane. I asked and was advised that plane used would be Airbus 300-310 same plane we took from TO. When I asked the person for further clarification he indicated that each 310 has a different configuration. I asked whether 310 had rows 7 and 8 where we had booked our seats and the individual could not answer. Traveling with 2 infants and 3 children and checking in taking 1.75 hours and AT not allowing passengers to check in online if they have 2 infants is a prime example of an oxymoron. Shame on AT.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","John Keating","United Kingdom","2015-06-04","I paid for an upgrade on my flight from Manchester to Toronto. My wife and I fly this route frequently with Transat. This is simple. The service level in the mini business section (only 12 seats) was excellent. Given the very reasonable cost it was superb value. The service and comfort cannot be compared to business class in the top airlines but the value for money compared to others is remarkable. The business class section has recently been completely refitted and is very comfortable. Two months ago I travelled on the upper deck of a 747 with BA London to Dallas and the service today was much better than the flag carrier.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","D Ramsey","United States","2011-09-18","Onboard the air conditioning was broken and the pilot would not turn the engine on as there was another malfunction with the luggage loading. We left over 1.5 hrs late and missed our connecting flight back to Boston. Another rude service counter agent would not help us they would not provide us hotel voucher as it was not there fault or problem. I noticed a terrible attitude problem when enquiring.","","","Economy","","","","","","","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","L Jackson","United States","2011-07-13","LAX-Tahiti. We were informed by our travel agent about the strike and had to switch out flight from LAX-Tahiti. When we got to LAX we had to wait 3 hrs in line before we could get our boarding passes. We received very little information regarding the delay. The service agents stood there and looked at you but had no answers. This was a horrible experience. The best part of the night was when the Air New Zealand crew showed up. They chartered Air New Zealand to take us to Tahiti. That crew and flight was wonderful. On the way home from Tahiti the strike was over so we had Air Tahiti Nui for the flight home. The service on the fight was horrible. If you put on your call light they would ignore you.","","","Economy","","1.0","","","","","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Donna Nevels","United States","2011-04-20","Paris-LAX The plane was immaculate staff friendly and food was fabulous! We were given a menu two hot meals and snacks during the flight. If we needed something else we were able to go to the galley and ask for ice cream or drinks at no charge. It was a long flight from Paris to LA but it was very comfortable and didn't feel like 12 hours because of the service.","","","Economy","","10.0","","","","","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Ronald Gottesman","United States","2010-10-10","CDG to LAX. The cabin was very cramped and hot throughout the flight but service and food was quite good and a real surprise after our experience on the ground. We arrived two hours ahead of time at CDG. After it took over an hour (about 75 minutes) to check in we then got in line next to go through security. After waiting about 30 minutes and becoming very concerned about them shutting the doors before we got through I asked the now idle check-in people if there was a way to get us through so we would not miss the flight. The manager very dismissively told us to get to the back of the line there was nothing he could do. After another 20 minutes with a security agent telling us to just have an airline rep walk us to 1st class line and being told again by the to just go back to the end of the line a security agent walked us to another area and through 1st class line. We were very surprised when we got onboard to see the same inept and rude people who did check-in were the first class and business class stewards. All they had to say to us when I said I was worried about missing the flight was ""We know you are here checked-in and in line for security. We won't leave without you."" Instead rudeness and attitude was all I got.","","","Economy","","1.0","","","","","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","M Philto","United States","2010-07-14","Basically I can confirm the other reviewers of this inept airline management. We were scheduled to fly on a Friday morning in June 2010 and were called by Air Tahiti Nui the night before saying there was a strike in Paris and to check the web site for updates on the flight. So we did the strike was a Civil strike in French Polynesia not Paris. Anyway we checked all night with no updates so travelled on the shuttle bus to the airport as scheduled. We stood in line for an hour to checkin before they opened the desks. Queued for another 30 mins to get to the front of the line at which point we were told to go and speak to ""that guy over there"". He told us the Paris flight was cancelled shrugging his shoulders and casting his eyes anywhere but us. He gave us a piece of paper and said to call the number. He was very dismissive and unhelpful. We did and were told initially they would book us on another airline. 10 minutes later they said they were no longer booking anyone on another airline. At which point they said we can either get a refund and get our own flights at another airline ticket desk (at now exorbitant rates) or we could wait and see if a Tahiti Nui flight would leave the next day. Maybe. They claimed all Air France flights were full. There were no offers of help. They refused to put us up in a hotel because we were ""local"" (we live 60 miles from LAX). We basically had to take the refund and get our own flights. We did get a direct flight with Air France at 9pm. It was a 777 and was basically empty. So now we have to fight our travel insurance company to get the difference in costs back. Might advice is don't travel on Air Tahiti Nui.","","","Economy","","","","","","","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","G Merrick","Canada","2014-03-24","NZ8 AKL to SFO departure was delayed as the air conditioning wasn't working on the ground when we got on the plane was still warm. Video system was not working so attendant suggested using middle seat screen but aisle seat passenger had to use it as his audio was not working. After waiting 30 mins turns out it was working but no one bothered to advise me it had been reset. Crew couldn't turn down overhead lights after meal and surprisingly comment cards never appeared for feedback. Sent an email 5 days ago & no response. 747 looked worn out.","","","Economy","","2.0","2.0","1.0","3.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Judge Anthony","Belgium","2014-03-21","I have travelled on a number of occasions from Melbourne to Christchurch and have much admired the unique qualities of that experience as an introduction to NZ. On the last occasion this was on a code sharing flight with Virgin. The experience reversed my previous appreciation of the introduction to NZ. The best of NZ Airlines seems to have been undermined by the worst of Virgin. I watched an Air NZ ground staff member stand by and instruct my wife to load her weighty suitcase on to the luggage belt before I could intervene. My wife had spent the previous two days undergoing heart check ups. Furthermore I was impressed to note the speed with which the ground staff requested an extra 80 dollars for an extra bag when it was reasonably evident that the extra bag could have been packed into the non-extra one. Please note that the comment rating relates to the experience in the code sharing flight with Virgin.","","","Economy","","5.0","4.0","2.0","1.0","1.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Peter van Zoggel","New Zealand","2014-03-21","Flight NZ 8046 Christchurch to Wellington 19 March 2014. Our flight yesterday went beyond just ""good service"" it was excellent service. This is not necessarily because anything out of the ordinary happened on our flight but rather because our Air New Zealand pilots and cabin attendant just did the ordinary things particularly well. No fuss no bother just professionalism. We felt comfortable happy and safe and when it is all said and done that's why one chooses to fly with a particular airline.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Marcos","United States","2014-03-19","I flew from SFO to Auckland. The entertainment system is phenomenal. I did not run out of movies to choose from the whole plane ride was not enough for me to watch all the movies available unlike the other airlines with limited movies. Other airlines like United charges for entertainment access (ridiculous). The food is filling and the unlimited wine helped. The seats are very comfy with plenty of leg room the only problem is getting out when the people seating in front of you all have their seats reclined it gets pretty tricky. Nevertheless I will certainly chose Air New Zealand again if given the chance.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","P Schubert","Australia","2012-10-12","Sydney to Vila in September 2012. Incoming flight was delayed due to headwinds but the same winds then had us landing earlier than scheduled though the landing in Vila seems to be a very fast one. Plane getting a bit tired inside but great staff. The food was good for international economy and the wine and beers really kept flowing. Overall very good service much better than a recent trip on Air Pacific.","","","Economy","","8.0","","","","","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","F MacKillop","Australia","2012-09-03","Brisbane to Santo and back in August 2012. Flight slightly delayed due to 'missing spare part'. Service on board very good and smiling good food good beverage selection. Same applies to return flight although it was slightly scary to see that your luggage does not get x-rayed in Santo: a smiley woman asks you to open your bag and performs a visual check. Would travel again as friendly and efficient and reasonable prices.","","","Economy","","10.0","","","","","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","M van den Bosch","Australia","2012-08-09","Food service on flight from Sydney to Port Vila very slow. Fight was 2 hours under way before we received our meal with no choice as to what we wanted. Connecting flight from Vila to Santo delayed one hour and luggage was left behind. Our return flight was as equally disappointing my wife and I were seated together on flight from Santo to Vila with my daughter and then the flight from Villa to Sydney on the same aircraft my wife I were allocated seats apart from each other. This fight was not full but the cabin service was better than our flight over. Even though the flight was not full when I got my food I again was not given a choice in fact staff had trouble finding me a dinner. I have flown Air Vanuatu several times in the past and was very happy with the service but this time was very disappointing.","","","Economy","","3.0","","","","","","","1.0","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","R Mendes","Australia","2011-09-11","SYD-Villa. Crew were nice and helpful and the food served was great. Seats are comfortable with good recline. However they could improve entertainment the video is only about Vanuatu and gets boring after a while. The audio was okay. Other then that a good small airline.","","","Economy","","9.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Andrew Taylor","United Kingdom","2015-05-27","Just returned from Vancouver to London on a direct flight in club class. We were surprised and pleased with the level of service and the constant supply of food and drink the food was very good. The stewardess was very pleasant and professional. The airfares are much lower than other airlines. Those who complain about minor issues your not in a 5 star hotel for a week remember it's a cheap flight you've booked for a few hours travel. Pay a much higher price with a premium airline next time and then make a comparison. We will book again with Air Transat for our next trip to Canada.","","","Business Class","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Renaud","Canada","2015-05-25","On the outbound flight the interior of the plane seemed to be poorly maintained. The seatback it front was bent and twisted this made it difficult to raise or lower the tray. The passenger in front kept trying to get it to recline with the help of the flight attendant by pushing on it which caused it to bend more. The audio jack didn't work so there was no sound to watch the movie. On the return flight Air Transat uses Enerjet. The plane was a 737 the legroom was terrible & I'm average hight. Also the plane wasn't equipped with entertainment so no music or movie for a 6 hour trip. This was a surprise as their website indicates they provide movies on their international flights.","","","Economy","","4.0","1.0","5.0","4.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Jeffrey","Canada","2015-05-20","My trip was YYZ-PUJ (Punta Cana) May 9 out and 16 back. I have nothing but praise for this airline. Our flights were boarded on time and departed as such. The onboard service was exceptional friendly crew beautifully spacious A330 and fantastic entertainment package. Seats were comfortable and did not get the feeling of being cramped.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Bill Lamport","Canada","2015-05-12","We flew to Punta Cana April 3-11 all went well until the return. What a nightmare. 4 Transat flights departing at the same time - 800 plus people in the airport. Its too small. Over 2 hours to check bags and customs standing no washrooms or water. Our flight was delayed 2 hours on top of this. When I contacted Air Transat all they say is sorry and things happen planes get delayed. A few years ago we were delayed from Vancouver missed our flight because of the weather. They simply told us we should be more prepared. I would recommend pay a little more to fly another airline.","","","Economy","","","4.0","3.0","3.0","4.0","","","3.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Lesley Johnson","United States","2010-06-06","On the way to the airport in Tahiti (flight to LA) we were told the flight was cancelled becasue the pilots just went on strike no one seemed to know anything. My mother who is 89 was ill and needed to get back to the US so I called Air Tahiti and they said they could get us on Air France the next morning and to be at the airport at 4:30 am which we did. We did not have seats on Air France as promised and we were told to wait for the Air Tahiti rep who did not show up until 6:30 am. I told her that Air Tahiti had promised us seats on air france due to a medical emergency and she said ""I didn't work yesterday and I cannot help you"" and slammed the door in my face. I knocked on the door and she came out and I got exactly the same response. She was so incredibly rude considering we had been sitting on the ground in the airport for 2 hrs. Luckily we got on stand by to LA which was not our final destination. We lost all of our connecting flights. which delayed medical treatment. I would not recommend them to anyone.","","","Business Class","","2.0","","","","","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Mark Akers","United States","2010-04-27","Once on the plane it was great but ground team was horrible and inept. We boarded at LAX for CDG and were amazed at the lack of urgency or customer concern. As the plane sat empty and the gate agent sat talking on her cell phone we all looked on amazed. 45 minutes after we were scheduled to board she announced we would be boarding 15 minutes late due to the plane arriving late - although it had been parked at the gate for hours as we waited. Clearly she had not looked at a clock. This caused us to depart over an hour late. Unfortunately we were on this trip during the Iceland Volcano Eruption. Air Tahiti once again proved how little they cared. I called the airlines 3 times about a flight only to be hung up on by the attendent. Once we had a flight we were told to be at the Airport 4 hours ahead of time due to the challenge from the Volcano. We arrived 4 hours early but the agents did not. We all (350 of us) waited in line. When they did show up it took them 45 minutes to get ready have coffee chat laugh joke and enjoy themselves all in front of us without any communication with us. Zero urgency or concern for all of us who had been waiting days to get on a plane. Once ticketed we went to the gate plane was there flight crew was there but not gate agents for hours we waited until they showed up and even longer while they organized themselves. It was like a circus show watching them. The whole ordeal was so ridiculous and unnecessary. The ground team has no care or concern or urgency for the passenger. I will never fly this airline again. They didn't earn any stars with us.","","","Economy","","3.0","","","","","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Bill Atkins","United States","2010-04-22","PPT-AKL. Crew gracious and friendly. Huge evidence of cost cutting in food but wine and drinks selection still good. They need new seats - if person in front reclines fully there is no chance of any movement. Crew attention to safety is impressive.","","","Business Class","","7.0","","","","","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","G Bruce","United States","2010-03-15","LAX-CDG First Class Seat 1D. A340. Small private cabin with only 6 seats. The crew professional and courteous. Food and wine decent. Lie flat seat very dated and more comparable to Business Class. Poor selection of movies most at least 10 years old.","","","First Class","","5.0","","","","","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P List","New Zealand","2014-03-19","NZ 9 and 10 flights from Auckland to Honolulu return. This could not be considered even remotely close to what business class travel should be. Check your own bags in late departure with no reason given shoddy lounge poor food and beverage choice with disinterested slow cabin staff. The plane itself is worn out too. I would definitely not be encouraging anyone to pay to fly air NZ business class. Might be just worth the cost of an economy ticket.","","","Business Class","","","2.0","2.0","1.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P List","Australia","2014-03-06","Regular ANZ flyer most recently SYD-AKL 7th Feb 2014 then WEL-SYD 12th Feb. Seat+Bag ticket. SYD-AKL on larger plane (777). Boarding was an issue - boarding gate too small for size of plane/number of passengers and then many passengers started queuing up before boarding called which meant that boarding by row numbers was a bit pointless. Onboard all good as usual although was very cold and I had to get a blanket also I'm a bit sick of the Hobbit safety video. Service great - lots of staff on hand to help with self check-in and bag drop. Onboard didn't have much to do with staff but seemed fine as usual. Used ANZ smartphone app for first time - very nice app and easy to use with helpful info. WEL-SYD on A320. Online check-in easy. Much easier boarding with smaller plane. Otherwise flight similar. Overall - not used to the larger plane with longer boarding and alighting time and I don't really like it so will try to avoid in future bookings. Seats also seemed closer together? Entertainment OK but could have done with a few more TV shows to choose from. Don't really like their new system of paying extra for the preferential seats but understand that there is an opportunity for them to make a bit of extra profit there. Glad to have finally got some frequent flyer points for this trans-Tasman flight as previously they have not given this with the cheaper seats.","","","Economy","","8.0","4.0","4.0","0.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","L Gascoyne","Australia","2014-03-06","We flew MEL-LAX return in Business Premier on 3rd Dec returning 19th Jan. Although our 5th trip with Air NZ this was our first time travelling Business. I was impressed from the moment we were on the plane we were warmly greeted by the hostess and whilst getting settled were offered a pre-take off drink whilst the other passengers were boarding. At this time they also take an order for your pre-dinner drink to be served once cruising altitude is reached. Drinks and Food came out promptly and was of a high quality impressed that we were not presented with standard airline food. The lie flat beds were comfortable enough to get a few hours sleep on the long flight and definitely worth the extra money we spent. Entertainment system provided plenty of choice to suit a range of tastes making the trip going very fast. We had the same positive experience on our flight home and cannot praise Air NZ enough for such an enjoyable journey.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","S Burrell","Australia","2011-01-10","Brisbane - Port Vila - Brisbane on new 737-800. Cabin Crew were attentive and helpful and meal was tasty. Seats were comfortable and entertainment was interesting. A good small airline.","","","Economy","","8.0","","","","","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Nicholas Janides","Australia","2010-10-29","Melbourne-Port Vila-Sydney on B737-800. Seated in exit rows on both sectors and legroom is amazing. The cabin crew to Port Vila lacked smiles and warmth but crew on the return to Sydney were excellent. Meal and beverage services were poor to very good but overall a good little airline.","","","Economy","","8.0","","","","","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","R King","Australia","2010-09-25","SYD-VLI-SYD. Fantastic new aircraft great crew awesome food. Really impressed by Air Van. Plentiful alcohol including Tusker beer which is great! On time both ways. Entertainment is lacking as it is just a video about Vanuatu but audio ok. Really enjoyed this airline!","","","Economy","","9.0","","","","","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","David Mallowes","","2010-08-22","Auckland to Vanuatu B737-800 return. Seats good overhead screens played for half of flight. Meal okay crew frumpy but hardly seen with Air Vanuatu. I was kicked in the back by a young child every minute of the flight until the last half hour and the two children were raucous and out of control the whole way.","","","","","4.0","","","","","","","","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","N Ledwidge","Canada","2015-05-08","Outbound YYZ-DUB TS 430 13/04. Return DUB-YYZ TS 431 21/04. Competitive comfortable economy on transatlantic flights. Few complaints. Direct non stop flights to UK and Ireland is a big bonus on convenience and on time travel.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Lidia Ferreira","Canada","2015-04-28","TS 732 to Lisbon on April 19th. Cabin crew professional and courteous informative about rules kind to elderly passengers on board who didn't understand the language or had hearing problems. Food and beverages were served in a timely manner allowing passengers to get some sleep. Pilots were kind to introduce the team and give some flight information. Check in at airport was also smooth. I was seated in 23 A.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Vasuki Thillainadarajah","Canada","2015-04-12","My family were booked on a family vacation to Cuba. The flight was held on the tarmac for more than 90 minutes for mechanical failures. After that we were brought back to our gate given a coupon of $15 for food and told to be at another gate for a 10pm departure. The plane that was to have flown us at 10pm had an emergency landing. We were then told we will not be flying till 9am next morning. Limited hotel space for all guests and families were lumped into single rooms. The next day we were flown on a A330 to Camaguey. The ground crew on the other end were totally unprepared for the flight. All in all our family vacation was reduced to losing a day and a credit given for future flight at a cost of $250/pp. Since this is the second time I've flown Air Transat and twice in-a-row that my vacation was reduced by a day (the first time was on my honeymoon to Italy) I will not fly Air Transat again.","","","Premium Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","David Lakin","United Kingdom","2015-04-03","LGW-YYZ. The outbound flight departed one hour late but arrived 5 minutes early so kudos to the pilots for making up the lost time (which was due to affairs outside of the airline's control). I was impressed with the quality of the food which both tasted good and sustained me well until I got to Canada and the wine was of good quality and I was pleasantly surprised by it as well as free non-alcoholic drinks throughout the flight! The in-flight entertainment system had a wide variety of options and I was kept entertained for much of the flight. The remainder of the time I was trying to sleep which given the leather seats and frugal legroom was rather difficult but surprisingly it was bearable for the 8 hour flight. The cost of the headphones didn't bother me as I brought my own with me and were compatible with the socket on the monitor. The flight crew were very charming and were happy to help with even the smallest of things (in my case filling in the landing card). The inbound flight back to London was much the same although one point I would make is that the overhead lighting made sleeping early on in the flight impossible as it was a bright orange for around 30 minutes after take-off before changing to a light blue and then to a dark purple. Would recommend bringing eye covers if you're intending to sleep on the red-eye flight. The flight crew were very polite in awaking passengers for breakfast which along with the dinner served 6 hours previously was small but tasty. I would definitely recommend flying with Air Transat as a very affordable way of flying from Europe to Canada and many of the costs for supplementary items can be easily offset - to avoid paying for a selected seat check in very early on so as to choose a good seat that hasn't already been chosen; to avoid the costs of headphones and blankets these can be brought with you onto the plane and the flight crew don't mind at all; the flight crew are also happy to move you to another seat if there is one free which is almost guaranteed on an Air Transat flight which are hardly ever fully booked.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","C Overgoor","Netherlands","2010-02-28","AKL-PPT return in economy in A340-300. About a few months after booking ATN sent me an e-mail with cancellation of the return flight due to a commercial decision. Because this is not a daily route I had to change both my outbound and inbound flight and either a domestic flight in New Zealand. No online check-in and advanced seat allocation possibility. Check-in both in Auckland and Papeete slow: few counters and long rows. Cabin crew friendly and well dressed with Tiare flowers in their hair. Decent food each seat has a PTV but no AVOD. Pretty cramped leg room. Once on the French Polynesian islands I was not able to change my return flight to Auckland with my standard Y fare which I don't understand. Overall the booking system and ground service are a bit outdated (still need to reconfirm flights) but in the aircraft you will have a small Tiare flower behind your ear and a smile on your face because this is an airline that flies to a very exotic location.","","","Economy","","7.0","","","","","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","J Minamora","United States","2010-01-08","LAX-PPT. The captain and crew thought people could govern themselves as there was no proper checking to see if everyone was belted in when the fasten seatbelt sign came on. Drinks were complimentary and meals decent. I was lucky enough to have a row of four seats to myself which I used to make a makeshift bed. My flight was a good one although the fare was steep - airline has actually been scrutinized recently for corrupt operating practices including sky- high fares so don't be surprised if your airfare is more than you expect.","","","Economy","","7.0","","","","","","","1.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","J Leonard","New Zealand","2009-12-31","AKL-PPT-LAX. Horrible flight horrible service. Very slow check in and cramped seats. Service and food on flight fine. However arrived in LAX and they had lost my luggage. Waited 3 hours at the baggage carousel because attendents were disorganized kept walking away and not returning and they had no counter (or system it seems) to handle lost baggage. I was told unclaimed bags were just thrown on the carousel for the next flight coming in and that I should wait around to see if my bags arrived on another flight. Took 5 days to receive my bags. Air Tahiti Nui baggage line never answered my calls went to an answering machine and I left several messages. I only received a call 3 days later saying they had found my bags and they would arrive at my door the next day - which they did not. Wasted 2 days waiting at home for bags that didn't arrive. Finally received my luggage and called to claim my $65 compensation. I couldn't get this either and was told conflicting advice about having to fax someone or having to wait until I got back to Auckland. I was also told that my 2 hour layover was not enough time for the airport in Tahiti to transfer bags to a new plane. Since I had the same layover on the way back I called reservations to see what could be done so I didn't have the same problem on the way back to Auckland - flight change pay for an upgrade mark my bags as priority (I would have been happy with any advice they could give). During this conversation I was talked at instead of listened to treated rudely and the end result was that I was told there was nothing they could do and I shouldn't be so negative. I was told I shouldn't call them anymore. Apparently one phone call is considered harassment. All in all very bad flight and awful service. Even if this flight is a bit cheaper I will gladly pay more and fly Qantas or Air NZ in future. Would not recommend this airline at all.","","","Economy","","1.0","","","","","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","M Tokoragi","Australia","2009-10-18","PPT-AKL. Attentive flight attendants courteous with genuine care. Hot brunch was not the best I've had on Air Tahiti Nui with meal overcooked/overheated. IFE equipment could be updated and it is now redundant compared to other airlines but choice offered makes up for it. The three languages (French/English/Tahitian) used for inflight communication are well enunciated but could be restricted to French and English only as too many announcements are quite distracting.","","","Economy","","8.0","","","","","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Johnson","United States","2014-03-03","Flew round trip from LAX to Rarotonga. The flight into Raro was fine except for the simply fair quality of food. The seating in economy was comfortable for a 9 hour overnight international flight. My primary complaint is about the terribly long lines for check-in at Raro for the Saturday night departure to LAX. The check-in counter is outside in a warm and humid climate and there are only 3 or 4 people working to serve scores of passengers and handle their baggage. We stood in line for over 1.5 hours even though we arrived 2 hours ahead of departure. There's obviously poor management for a process that occurs once per week and seemingly could easily be remedied by having a couple of more persons on staff for this check-in installation of some kiosks a faster computer system and some fans outside of the counter area. If you're infirm elderly or don't want your vacation capped off by a very unpleasant experience on your departure consider some other destination (or perhaps Virgin Australia).","","","Economy","","2.0","4.0","2.0","3.0","3.0","","","4.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Gerkema Edo","Netherlands","2014-02-27","For me the self-check-in did not work out properly. In Wellington I was kindly assisted by someone from Air NZ . Also for my return flight home the self-check-in was aborted and had to go to the kiosk in Auckland. For my last trip from Auckland (NZ) to Dusseldorf (D) there I could only get a boarding pass for just the flight from Auckland to Sydney. For the other boarding passes I had to find my way in Sydney to get the next boarding passes. Very inconvenient and stressful especially when one needs an aisle seat because of physical handicap. Finally has it been handled well by the staff of Etihad.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","N Leslie","United States","2014-02-24","SFO-AKL round-trip. Seat pitch adequate for my 6'1' husband but footrest is useless does not come up high enough for anyone. Recline adequate for nap. Attentive staff. Meals well presented and fairly good. Entertainment system needs refurbishment remotes in both directions needed work and sound wasn't working properly in my seat on the return. I'm pretty sure that they used the same equipment on the outbound flight as I heard a person in my (future) seat making the same complaint about the sound on the outbound leg and wasn't surprised (but was disappointed) to discover that it had not been fixed a week later (or if fixed broke again already). Choice of entertainment good when working. Efficient ground staff. Notification of delay on the return was timely and adequate. Amenity kit and water bottle holder very useful but avoid front row of premium economy where it just becomes an annoyance because there is no storage.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Harris","Australia","2014-02-24","SYD-AKL-LAX and LAX-AKL-SYD. Consistently warm helpful and willing staff. Excellent product on the 777 with the thicker mattress on the bed (compared with Virgin Atlantic) and restaurant quality food and wine selection. Toilets are extremely small but there is a disabled one available in premium economy. Overall excellent interaction despite missed connection due to another carrier. Overall I would always choose to fly with AirNZ if possible. Unfortunately let down by their alliance with United who are the antithesis of everything AirNZ is. Would love them to have wider seats in Business on 767 as I choose to travel in business due to size and not to disturb or impede people next to me if I flew in economy. The 767 seat is my least favourite aspect of the experience.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","G Bell","","2010-08-17","Brisbane to Vila via Santo return Santo to Brisbane. Friendly smiling flight attendants comfortable seats and meals and drinks provided. Santo to Vila on the same 737 we were given bottles of water and packets of banana crisps. However the flight from Vila to Santo was a very different story! We waited anxiously for the 737 to arrive to fly us to Santo but about 2 minutes before take-off there was nothing on the tarmac but a little De Havilland Twin Otter aircraft! And that proved to be our plane! No flight attendants no inflight snacks no toilets but that's what travel is all about!","","","","","4.0","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Rathin Roy","","2010-02-22","Brisbane-Portavila and then Portavila-Sydney economy class. Excellent service good recline of seat in economy nice inflight reading material. All in all a superb service.","","","","","4.0","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Anthony Gibbons","","2008-09-16","Auckland- Vila return. Out in Business and return in economy. Service on both sectors friendly and efficient - business class was in most respects a good experience with exception of the terrible seat pitch. Not a true business class pitch but sectors flown are mostly under 3 hours. Pitch more like about 35-38 inches felt like a premium economy seat pitch. Return food average economy fodder (who wants to eat a full dinner service at 2.00 am). Crew excellent. All in all Air Van are a very good little operator with newish 737-800. Would recommend despite the abysmal seat pitch in J class.","","","","","4.0","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","M Reisinger","","2008-09-11","Economy class from Brisbane to Santo return. The crew tried its best to make the journey most comfortable with decent food and a few rounds of drinks including wines and champagne. FA's smiling. The 737-800 seemed to be new. The entertainment system consisted of music programme and advertisements on Vanuatu which is okay for a 3-hour-flight.","","","","","4.0","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Henry Tib","","2008-08-26","Syd-Vli-Syd on new tropical livery 738. Comfortable leather seats with good legroom. Service with good choice of beverages followed by a hot meal. Cabin crew in attendance and responded with a smile to all passenger requests.","","","","","4.0","","","","","","","","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Kendall","Canada","2015-04-01","We flew to Punta Cana for our vacation March 20-27. Thank goodness I paid extra for exit aisle seats because otherwise we never would have managed. The seats are far too small for normal human beings. I appreciate I am tall (just under 6 feet) as is my daughter - and that is why I paid to have the extra leg room but we were completely wedged in as were many other folks around us. I will not fly this airline again for this reason. I must say the staff were outstanding and made the flight a pleasure. Service was excellent very professional and friendly. My only complaint is they are clearly trying to stuff folks in to up their profits. I would also add their inflight entertainment was very good - lots of options.","","","Economy","","4.0","1.0","5.0","4.0","4.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Anderson","Canada","2015-03-26","Recent flight to Cuba from Ottawa and back. Flight left on time arrived in Cuba early. Departure from Cuba was early as well were back in Ottawa almost one hour early. That was the good part. The seats are small and cramped. We were on 737. I had no legroom at all had to stretch leg out into the isle just to get some room. Got a huge bruise on my outer thigh from trying to wedge into the seat very attractive for a beach vacation. (I am 6 ft tall and not overweight). No meals (which we knew) just a small snack bag of cookies and juice or pop. Kind of cheap. Staff seemed nice enough but with no meals to serve focus more on selling stuff. Overhead small screens for movies (which were good). Had my own headphones. Ok for the money but seats are very uncomfortable.","","","Economy","","7.0","1.0","4.0","1.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","V Bradey","Canada","2015-03-26","Flew from Gatwick to Toronto March 2015. Paid the extra for option plus. No problems checking in staff smiley at 4 in the morning. The only complaint is that after being at the airport at 4 am checking in boarding etc took off a little late due to the catering company being late loading the plane. But to be handed a piece of banana bread for a breakfast was disgusting. Very hungry by the time that dinner was served being option plus I mistakenly thought that I may get a choice prior to the serving nope - by the time that the FA's got to row 28 all they had was a rice dish full of peppers so I went hungry. Thought that perhaps a dessert might suffice. Well a piece of fudge does not cut it. Not the FA's fault but they must have had something else on board - no offer whatsoever. I will be sure to pack my own food next time if they can not do any better than that cut out the food. The inflight entertainment was terrible they need to complete the refurbishment of their aircraft with ear buds in my own you could not hear the words all you could hear was a buzzing sound.","","","Premium Economy","","7.0","4.0","4.0","1.0","1.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Horbaty","Canada","2015-03-19","Edmonton to Puerto Vallarta on Dec 27 2014 and back on Jan 10 2015. Excellent especially if you have kids! They have a special family line up which is so helpful and makes the airline stand out! Overall our trip to Mexico was great flights were on time the inflight entertainment was great and we had no problem paying for the food.","","","Economy","","10.0","4.0","4.0","3.0","5.0","","","5.0","1"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","D Redford","United Kingdom","2013-06-10","With an unexpected weekend off in Harare and Victoria Falls beckoning Air Zim was the only option so we took a deep breath and booked. Outbound flight on 27-year-old B732 which left the stand with the precision of a Swiss train at 0800 and zero seconds. Served a reasonable snack and coffee and on-time arrival. Return flight on Sunday was on a leased E145 fully booked with departure from the stand 5 minutes early and again nice snack and drink en route. The crew was 75% SAA. Overall could have no complaints at all.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","3.0","1"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","A Matema","","2010-11-30","Living and working in South Africa I fly home to Zimbabwe fairly often and try to be patriotic and use the national airline. I have only been delayed once in the past year. Food is good and service also of acceptable standards. Ggetting through to the Joburg offices is another story altogether - overall I think Air ZIm are doing the best they can with the resources at their disposal.","","","","","3.0","","","","","","","","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Bill Atkins","United States","2009-09-07","AKL-PPT. A very enjoyable flight - check in quick and pleasant crew friendly and professional. Food good and nice wine choices. Old style seats really let them down but otherwise nothing to fault","","","Business Class","","8.0","","","","","","","4.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","B Cose","United States","2009-07-12","I have flown Air Tahiti Nui several times. I always fly First Class. The level of service on the 2 flights I took on this trip has diminished. The amenity kits are not the same. On the flight LAX to PPT I was given an appetizer that was a joke. A small piece of shrimp with some sauce and 2 pieces of cheese. This is not First Class Service I was used to with Air Tahiti Nui previously. The boarding process is nerve racking. I resent having to go boxed in the buses that transport you to the aircraft. They box you in like sardines. I pay nearly $5000.00 for a one way flight to PPT and get the same boarding treatment was a coach paying passenger.","","","First Class","","5.0","","","","","","","1.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Harry Patankar","Australia","2009-06-21","AKL-PPT-AKL. Did MEL-AKL earlier in the day with Emirates on a seperate booking. Bags checked in through to PPT at MEL did make it with us so no complaints there. Looking at the plane's fuselage the cabin decor and the Tahitian music playing made you feel you are going on a vacation. Inflight crew attentive and friendly especially on the way back. Meals were good. Only sore point was the IFE. It was not AVOD and very limited choices. Had the IFE been better would have scored this flight at 9 or 10.","","","Economy","","8.0","","","","","","","1.0","1"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","G Mulcahy","United Kingdom","2009-05-31","The overnight flight Papeete to LA was cancelled without notice. We were booked on the flight 12 hours later which meant we could not make any connecting flights that day to JFK as we arrived too late. We were given an hotel room for the night before the flight but had to fend for ourselves in LA for the enforced overnight stop. The reason for the cancellation was not made clear but I would suspect it was none other than not enough passengers as cancellations seems to happen frequently. The same flight the previous evening had also been cancelled. At no time did anyone offer an apology. I would not recommend this airline as they are unreliable.","","","Economy","","2.0","","","","","","","1.0","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Ross Fitzpatrick","","2009-02-23","LAX-PPT-AKL-LAX Economy return. The flight from LAX to PPT was cancelled. I was notified about two weeks before the flight was supposed to leave. I was a bit peeved as the flight from LAX was a connecting flight and the cancellation meant that I had to overnight in LA and take the next flight the following morning. I explained my situation to Air Tahiti Nui and they put me up in a hotel (Four Points by Sheraton)and gave me dinner and breakfast vouchers! The flights were all on time plane modern plenty of room for economy. I'm 5'11 and was comfortable for the entire trip. The inflight entertainment is not as modern as it could be its not on demand but the movie selection is good and there is a nice selection of recent releases. One note of caution try to avoid any stopovers in Tahiti that will be longer than two hours - the airport is old and boring and there is nothing to do while you wait not even a TV to watch. The food was superb for economy and inflight service by the attendants was friendly polite and professional. Topping all of this off is the fact they were $700-$1000USD cheaper than ANZ Qantas or United.","","","","","10.0","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Nieves Rosanna","New Zealand","2014-02-21","Auckland to Nadi Fiji on 14/02/2014 (NZ752) and back on 19/02/2014 (NZ753) and on both flights I was not given the food of my choice. On the trip to Nadi they had chicken or salmon but by the time they got to our row (which was only on row 18) they had run out of the chicken. The terrible thing about it was how the flight attendant approached the situation. She said ""we've ran out of the chicken and only have salmon will you be happy with that."". No apologies or any kind word to say to a passenger who paid extra for the food! On the return trip same scenario. Except they had a choice of chicken or lamb and they ran out of chicken. Considering we were only in row 15 (and there were so many more rows behind us) to run out of the more popular choice that early on is just not right. I would've been okay with it but the flight attendant gave that same annoying line again ""will you be happy with that?"". The problem is I do not eat lamb. After I said to the attendant I don't eat lamb she said there was a vegetarian meal that no one has claimed will I be happy with that? again that line! I didn't think I had a choice so yes I will have it but I cannot say I am happy with it.","","","Economy","","4.0","3.0","2.0","2.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","G Warren","Australia","2014-02-18","MEL-AKL-SFO return in J class on NZ's very old 747s. Being a TG Platinum member I don't often travel on other carriers but have no real choice when it comes to the US. Have to say that flying NZ is a predominantly pleasant experience with real food served restaurant style a fantastic lie flat bed (even in the old planes) and great service from experienced cabin crew. So in the air great but on the ground they leave a lot to be desired. The self serve check in at MEL is a joke. It is not a premium service and you need to manually check that your baggage is tagged priority. AKL boarding is a schmozzle with very small gates and loads of passengers. Forget about trying to access the premium boarding gates! So all in all great on board but lousy on ground.","","","Business Class","","7.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Connett","New Zealand","2014-02-13","Flew with my business partner AKL-LAX-AKL in Premium Economy on 777-300. Boarding was stress free both sides as we were Premium Economy plus Star Alliance Gold and Koru members so either way we were first on the plane. The flight attendants were available and were there to help right from the start with overhead locker storage etc. Main meals were delivered shortly after take off both ends and the quality of the meals were very similar if not the same to what I've had in business class with each course brought out separately. Quality of the alcohol was good plus it was nice to have a good mug of tea coffee and after dinner mints afterwards. Amenity Packs were the same as in business class. The seat is multi adjustable and obviously nowhere near lie flat but after some adjustment got a nice sleeping position. The seat and footwells accommodated my 6 foot 2 inch frame my only criticism was the footwell that narrows wouldn't accommodate my size 12’s so take your shoes off and rest your feet on the bean bag supplied. The crew both ways were excellent. The quality of service was excellent. The seats being pod design mean your personal space is not encroached on I am disappointed to hear that Premium Economy seating on their Dreamliner or the 777-200 upgrades will not be using this type of seating.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Johanna Om","United States","2014-02-12","After being an Air NZ fan for 20 plus years just had the worst flight experience on a 777 from San Francisco to Auckland. The flight was overbooked the seats were horribly uncomfortable and the food was terrible. Perhaps Air NZ have fitted another row into economy it is intolerably cramped - my knees touched the seat in front of me and I couldn't comfortably put my arms by my sides for 13 hours! I'm a small woman! The seat in front of me was so close that I couldn't watch a movie! Didn't matter because after 6 hours the entertainment center failed in our row!","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Claus Dirnberger","","2007-05-21","SYD-VLI-SYD in business class. I agree with others comments on the service and friendliness of the airline but Air Vanuatu must do something to improve their business class seats - although they are wide enough the pitch is dismal and does not even allow a footrest. I would urge Air Vanuatu to at least upgrade to Air Pacific standards ie a 50 inch pitch and seats with a proper footrest. Otherwise I can only commend the airline.","","","","","3.0","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Peter Cox","","2007-04-23","4 flights with Air Vanuatu Sydney - Vila return in the last 6 months. Once the seat belt sign goes off they start their cabin service within 60 seconds not hiding behind a curtain for 30 minutes. Also when you hit the call button the longest time it has taken to get service was less than a minute.","","","","","4.0","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","D Voss","","2007-04-14","BNE-VLI Economy VLI-BNE Business A great old style service airline reminiscent of Ansett or Qantas years ago the economy flight comes with full meal and drink service and extra requests are no problem even on this 2.5 hour flight seating was about the same as you'd expect on a 737 domestic service. On the return we paid at the airport for an upgrade (cheaper than booking in advance if you are prepared to take the chance) for the $A200 extra you get the priceless opportunity to wait in the airconditioned lounge rather than the Pt Vila departure lounge with its slow fans and 99%humidity. On board the food choice was excellent for a 3 hour flight 2 course meal and then they bring out fresh cheese and fruit selection and easter eggs for the holiday nothing was a problem. The seats are wider but not much leg room. Only the IFE is limited but its free. There is no better short international flight airline than Air Vanuatu.","","","","","","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Alexander Law","","2006-01-23","SYD-VLI return and VLI-TAH. Long flight on Air Van's 737 was nice and clean. Seats were okay maybe cramped for anyone over 175cm. Flight attendants were very positive and helpful with full meal services for both main flights and on schedule service. Best way to fly to Vanuatu.","","","","","","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","C Surovek","","2006-01-08","AKL-VLI and VLI-NAN. Both flight serviced by Air Vanuatu's 737. Aircraft was clean seats a little cramped -- but the warm and very helpful flight attendants definitely made up for it. Full meal services on both flights (even with VLI-NAN being only 1 hour and 20 minutes!) Great selection of drinks with two types of red and white wine. On time arrivals. Great airline! Its a shame they don't have a larger network. I travel often to the South Pacific and would definitely fly Air Vanuatu more.","","","","","","","","","","","","","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","E Brown","Canada","2015-03-17","Took flight TS205 from San Jose to Montreal at 17.15 on Feb 27 2015. First issue was that they boarded plane from both ends at same time without regard to seat location. I was in the second to last row and was boarding from the front. Took 15 minutes to find our way to back of plane. Main problem was that someone forgot to order the right amount of food. This was a supper flight and we did not arrive till midnight. I estimate that half the passengers were given only a bag of peanuts for supper. From talking with the flight attendant seems this situation was not all that unusual. The worse part is that no one informed the passengers before boarding. We would have had plenty of time to buy some food before boarding. This airline is very inconsiderate of their passengers.","","","Economy","","2.0","4.0","4.0","1.0","3.0","","","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Ann Marie MacMillan","Canada","2015-03-09","Recently returned from Costa Rica flight was on time there and back very old plane uncomfortable small seats only one movie to watch. Also flight was out of Montreal although most people are French speaking on it not all of us are. One stewardess could not or would not speak English and another passenger had to tell me what she wanted after I told her I didn't understand French. Very rude!","","","Economy","","6.0","1.0","1.0","0.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Siobhan O'Connell","Canada","2015-03-09","My husband and I took our first AT trip Vancouver - Puerto Vallerta last week. We were pleasantly surprised at the new Airbus lovely staff and service. Forget food expectations on such a reasonably priced flight. We did experience what we call charter ""hell"" to find our return flight to Vancouver cancelled for a day due to mechanical issue. We were fabulously managed: arrived at airport to hear that news at 1 pm - sent in private taxi to the newly renovated all inclusive Hyatt Ziva. Picked up 6 am next day for smooth flight back to Vancouver. In addition handed $150 credit voucher on boarding towards next flight anytime in the next 18 month. I would definitely travel AT again based on this trip.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","L Dore","","2009-05-06","Harare-London-Harare. Originally booked flight on Friday which was cancelled. Flights were punctual and staff friendly. Old planes and no entertainment. But being the only direct flight to Europe from Harare and with prices less then half of any other airline still OK for anybody wanting a cheap flight to London as long as one has the flexibility to cope with changes of schedule.","","","","","3.0","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","K Mkushi","","2009-01-16","I was on my flight back from London. There is never any inflight entertainment on your long haul journeys and yet they is a projector onboard - very disappointing. One of the flight attendants back chats when I ask for a refreshment because I could not sleep - he tells me sir do you know it is four in the morning! It is not good to arrive at the airport and get told that the aircraft has to stop over in Lusaka to refuel!.","","","","","1.0","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Annie Kirk","","2008-05-22","I thought I would try out Air Zimbabwefrom Harare as it is a direct flight to London and I dislike the long wait at Joburg airport when flying SAA/BA etc. However having had my Wednesday night flight postponed until Thursday then that cancelled until Friday then Friday flight cancelled without a single reason or apology. I figure 5 hours in Joburg is a small price to pay. Shame on you Air Zimbabwe. Never again.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","T Mangwende","","2008-03-28","As I write I cannot even express my feelings because of the mannerism of Air Zimbabwe staff. I was bound on a flight from Harare to Bulawayo on 15 March and little did I know that I was going to lose all the things I was travelling to get in Bulawayo. I did not go to Bulawayo after all because the flight was supposedly overbooked. I was there in time for check in - ie. one and a half hours early. I was in the queue only to be advised that the flight was now full. To my disgust the airport staff were not even helpful. We were then told that they might be a flight at 1:30pm that will travel to Vic Falls and then get to Bulawayo around 10:30 pm. I needed to be in Bulawayo at 10am. Why weren't we told that there was a plane down early enough for us to find alternative transport. To add insult to injury I am told I can't get my refund until after six weeks. This was not my fault. The inefficiency of Air Zimbabwe leaves a lot to be desired.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Dorothy Muchemwa","","2007-02-28","Return trip to Harare and a satisfying experience on both occasions. I geared myself up for what I prejudged would be an awful flight it was cheap so decided to take the risk. I am pleased to say my flight was extremely enjoyable. The food staff all friendly and highly efficient the captain - a lady entertainment and most importantly the wine was all brilliant.","","","","","","","","","","","","","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Brent Burney","","2009-02-03","AKL-LAX-AKL (via PPT) First Class. The service onboard is outstanding and pretty difficult to fault. The crew could not have been more professional or pleasant. Food AKL-PPT and PPT-LAX would have been at home in 5 star restaurant (less good on the return but still acceptable). Seats although first generation lie flat were comfortable and all features worked. There is no screen between passengers but I did not feel an invasion of personal space. Boarding on all legs was efficient and every leg left early . The negatives? Ground crew at all three airports. At the initial check in Auckland I did not get the aisle seat I had requested and had been confirmed with the airline 7 months earlier - and had to kick up quite a fuss - miraculously one opened up. The same thing happened PPT-LAX. On arrival at LAX no bags. They were off-loaded at PPT and could not be traced. They did turn up on the next flight: that isn't good enough on economy but it is completely unacceptable in First. The response of the LAX agents could not havee dismissive. Arriving back in Auckland bags (which had first and priority labels) were the last to appear (perhaps I should be grateful that they appeared at all!). So inflight this is a rival to any airline and competitively priced on the Transpacific route; it certainly would have been a ""10"". If only they could get their act together with ground crew.","","","","","8.0","","","","","","","","0"
"air-tahiti-nui","/airline-reviews/air-tahiti-nui","Air Tahiti Nui customer review","Ellen Paul","","2009-02-03","The flight attendants told passengers those in-transit to Auckland need not complete the Tahitian immigration forms and we should proceed to the transit lounge. This is what we had expected and made sense. Once off the aircraft though those of us who entered the lane marked transit lounge and walked the short distance to the transit lounge found it locked. No one could tell us why it was locked how to enter the lounge or what to do. We asked the cabin crew as they came off the aircraft and they shrugged their shoulders and walked on. Eventually we realized the only option was to complete Tahitian immigration forms and go into the baggage claim area as it appeared we might be able to enter the transit lounge from there. This however proved not to be true. Again no one seemed to know what we should do even though we kept asking how to enter the transit lounge. I speak passable French so this was not a language problem. Eventually we picked up our luggage and cleared Customs. When we entered the airport terminal I found an Air Tahiti Nui staff and she told us that the transit lounge was not open and we would have to go to a hotel for the night. She seemed unconcerned and disinterested. I then found the security office but they couldn't tell me anything. I returned to the Air Tahiti Nui staff who told me that everyone knows that Tahiti won't let passengers use the transit lounge and we should have known it. We weren't about to spend over $100 to stay in a hotel room for a few hours so along with two dozen other passengers we spent the time in the hot dirty smoky airport terminal. The ATN check-in desks finally opened at about 4-30 a.m. and we were able to get our boarding passes but as Security didn't open for another hour or so we were still forced to wait in the terminal. Once allowed into the departure lounge we found that it was shabby dirty and unpleasant. A small coffee bar sold food but didn't accept credit cards and we weren't about to go back out through Security to find an ATM to get cash in a currency we didn?t need just to buy a cup of coffee. You may wonder why we didn't just go directly to the departure lounge and wait there. Well the ATN staff in LAX refused to give us the boarding passes from Papeete to Auckland. They said that they issue boarding passes no more than three hours in advance. When we arrived in Papeete the check-in counters were closed. Thus we couldn't get boarding passes and couldn't get into the departure area. Three weeks later when departing Auckland I asked an ATN supervisor why they don't let transit passengers use the transit lounge. She said that in their view a layover of that length does not constitute in-transit and that they are unwilling to allow people to use the transit lounge. As ridiculous as this is the worst part is that they don't bother to warn you about it before you travel so you can take this into account when making your travel plans. Upon arrival back in Papeete with only an hour layover we again found the transit lounge locked even though flight attendants assured us we would be allowed to wait in the transit lounge. Instead they simply diverted transit passengers directly into the departure lounge even though most hadn't been issued a boarding pass in Auckland (we had one but only because I went back to the check-in counter and insisted upon it). Obviously they could have done exactly the same thing on the Papeete- Auckland overnight layover had they wanted to do so. I suspect the whole thing is a means of trying to force passengers to spend some money in Tahiti. Whatever the reason it is a shabby way to treat passengers.","","","","","","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","L Shaw","New Zealand","2014-01-30","Flew from Melbourne Flight 728 January 24th. Asked for works told not available woman next to me got meal. Option should be available if asked for. Films were awful not worth the $10 asked. Water was undrinkable. Prices to fly from Hamilton to Wellington are extortionate just because they have a monopoly.","","","Economy","","2.0","3.0","3.0","1.0","2.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T James","New Zealand","2014-01-24","I fly Air NZ a lot and as always was very happy with the service I received. 1/1/14 AKL-PVG NZ289. The flight was on time check in was smooth and the staff were very friendly as usual. The seat was comfortable and the bed gave me a great sleep on my overnight flight. Flying Air NZ in any class is very nice but they do Business Premier very well!","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Greg Bell","Australia","2014-01-22","Brisbane to Auckland to San Francisco 4/12/13 returning 6/12/14 Business Class. Brilliant service on this airline. Love the way they employ mature flight attendants who are so friendly courteous and helpful. Seat folding to flat bed for transpacific flight was wonderfully comfortable. Food was (mostly) delicious with some exceptions.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","William Caradus","","2005-04-25","Auckland to Port Vila. Seats a little cramped but fairly comfortable. FA's were friendly and efficient. Food was fabulous - choice of two meals. Great selection of drinks. On return flight again had choice of two breakfast meals delicious. Only gripe is the airport not the airline. On arrival into Vila it's a long wait for customs and it's hot with ceiling fans which don't do anything.","","","","","","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Phil Schubert","","2004-12-13","Travelled Brisbane-VLI-Brisbane in January. Very competant and friendly crew and check in. Food was great and for a short flight it was wonderful. Being slow we were at the back of the immigration queue but were nonetheless well entertained by the welcome band. Didn't find seats too cramped at all cosy perhaps.","","","","","","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Colin Benbow","","2004-06-15","Flew Sydney Port Vila Sydney a little cramped in Economy class but copable with for 4 hours. Overall an excellent airline offering a good standard of service.","","","","","","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","R Ellis","","2004-04-27","Flew Air Vanuatu from Fiji-Port Vila-Auckland on a B737-300. All departures on time. Meal & drink service swift. Crew fairly friendly. Seats a little cramped in economy. No PTV's. Pilot's manouver plane like a car - very swift taxiing and turns. Flights all under 3 hours. Overall a good no- nonsense air shuttle service to Port Vila.","","","","","","","","","","","","","0"
"air-vanuata","/airline-reviews/air-vanuata","Air Vanuatu customer review","Andrew Peteru","","2004-04-16","Great inflight magazine outlining the many amazing tourist attractions of Vanuatu and on board duty free shopping is average but not available on the short routes (Nadi - Vila). Travelled this route frequently on this airline's sole 737-300 since 1999 - last trip in January 2004. Has maintained a nice French/Anglo feeling by the all Ni-Vanuatu crew who are tri-lingual (English French and Bislama - Local Pidgen English). Airline also leases aircraft to Air Solomon for flights to Honiara and Brisbane.","","","","","","","","","","","","","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Patricia Jones","Canada","2015-03-04","I have flown Air Transat from Toronto to London almost every year and sometimes twice a year. I am a senior now and always buy option plus. Air Transat has always been very good to me. They are on time courteous and respectful. They are almost always on time and if not there is a very good reason. No it is not a luxury airline but it gets one from A to B safely and at reasonable cost. If you don't like the food take your own as I do. It is not necessary to have a full meal when you are only in the air for a few hours. Safety should always be your number 1 priority.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Sutherland Paul","Canada","2015-02-24","Just got back from Mayan Riviera on Air Transat flight. The flight was fabulous comfortable seats. Staff were friendly and helpful. Entertainment screen in the seat backs allowing you to choose a fairly recent movie from 20 or so selections. Planes were relatively new or redone. The only complaint I have is my daughter is celiac and there were no meals on the menu identified as gluten free. We upgraded to options plus but she was not able to eat. The only thing remotely close to GF is a fruit tray - however being celiac this can not be trusted. Could have been produced on the same cutting board using the same knife they use for gluten products.","","","Premium Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Francesca Fulci","Canada","2015-02-24","Worst airline ever. Staff were rude and unhelpful. They were only concerned with selling food and duty free items. Took them an hour after just to get a drink of water from them. Even after I had already asked them twice. When you pay good money for a flight ($600-$800 per seat) you expect good service. Very unprofessional. I've flown with WestJet many times and never I have had these problems with them.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","ToSnow","","2007-01-19","21st December 2006. My wife and I booked our flight in May 2006 and duly arrived at Gatwick for our scheduled 6pm flight. We got through baggage check in having waited over 2 hours then 90 minutes getting through security and passport control. Entered departure lounge but no information on screens about our flight. We decided to go to gate 34 which was printed on our boarding pass and met all the other travellers but no Air Zimbabwe staff or representatives in sight. It was only when a fellow passenger got through to Air Zimbabwe London on her mobile phone that we were told the flight had been cancelled for ""technical reasons"" .We had to go through passport control and baggage reclaim as if we had just arrived at Gatwick and then join a huge queue of weary travellers at the Air Zimbabwe agency to see what was going on. It would have taken hours to be seen so we reluctantly went home. On the 22nd December we made 50 plus calls to Air Zimbabwe Gatwick but whoever eventually picked up the phone just put the receiver down without saying anything! Eventually Air Zimbabwe London answered and promised to call me with information that day which they did and informed me categorically that we were on the11am flight on Saturday 23rd December. We duly arrived at Gatwick at 6am and waited for the Air Zimbabwe check in to open. By 9am no sign of any check in so more frantic calls to Air Zimbabwe Gatwick and London. Gatwick office were not answering and London were closed for the weekend! Another traveller got hold of Air Zimbabwe Harare and was told there was a flight at 5.30 that day. Eventually an Air Zim check in opened at 2.15pm and literally hundreds of people queued many more than the plane could carry! Scores of people jumped the queue and mayhem ensued. Eventually the airport security announced that the flight was for those who had not travelled on the 21st December and anyone else would not fly that day! You can imagine the impact that had on those with tickets to fly that day. Eventually we got to the departure lounge and to our gate for boarding. An hour later an Air Zimbabwe spokesman announced the crew had been delayed and would be with us soon. An hour later they arrived in one's and two's and eventualy we boarded the aircraft only to be told by the captain that the baggage had yet to be loaded ! We eventually took off at 10.30pm after spending over 16 hours at Gatwick at our second attempt to get to our destination .Consequently we will never ever fly Air Zimbabwe again and urge other would be passengers to think again .","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","V Musi","","2006-12-31","I took my friend to London-Gatwick on 24-12-06. He was expecting to fly with Air Zimbabw eat 1900 hrs that evening & arrive in Harare at 7am on Christmas day. On trying to check in we realised there were 2 separate queues one for those with tickets for 23 Dec and one for those with tickets for 24 Dec. That is all the information that was given and no explanation - even though there was only one flight scheduled for Harare that evening. We waited for 4 hrs only to be told that those with tickets for 24 Dec were not flying because their plane had been given to those whose flight had been cancelled the previous day!?","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Phyllis Wheeler","","2006-08-11","What a disgrace of an airline Air Zimbabwe has become. We have had three incidents with this 'joke' of an air line in as many weeks. Flights delayed by many hours leaving Harare then diverting to Kenya to refuel and finally arriving in London up to 8 HOURS later than scheduled arrival. Flights to Harare from London delayed by 24 hours and a total attitude of indifference shown by Air Zimbabwe officials in London. My advice to anyone thinking of flying to and from Harare with Air Zimbabwe - DO NOT fly with this ghastly airline. Chose BA or SAA.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","L Roberts","","2006-05-08","My daughter flew as an unaccompanied minor HRE-LGW return. On her trip here her plane was delayed by 2hrs 30mins which resulted in her father having to wait all that time. On arrival the plane due at 07:40hrs landed at 09:25hrs and she only emerged shortly after 11a.m after being delayed in passport control and the baggage hall when she was travelling on an EEA Family Member Permit she had no baggage but had to wait because there was only one escort available to take seven children through to arrivals! Next time it'll be SAA or BA I'd rather pay extra knowing she'll be on time and well looked after.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Frank Putterill","","2006-03-26","The last three flights on Air Zimbabwe that my wife and/or myself have been on have been an absolute disaster. Flights cancelled and delayed have been the norm. Reaction from Air Zimbabwe have been explained away as ""Operational Reasons beyond their control"" . What rubbish they have all been the result of the incompetence of their management. To any one considering flying Air Zimbabwe I recommend you consider other options.","","","","","","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Sue Day","United Kingdom","2014-01-20","I travelled alone to NZ via LA on 17th December returning on 8th January both ways as economy passenger. On the outward flight I was lucky enough to be upgraded to a better seat by the LHR lady who checked me in and was happy with everything. Don't expect to be super comfy in economy but this 'preferred seat' was great. On the return flight on checking in at Christchurch for the hop to Auckland (NZ 546 7/1/14 boarding 19.15) I asked the check in attendant if there was any chance of a better seat (mine was 55F one seat in from the aisle in the central row where I had not enough room to pick up something I had dropped on the floor). I was told in no uncertain terms that ""I was lucky to have a seat as this flight is overbooked""! I was pretty annoyed. As I had 24hrs flying ahead of me I decided to remain calm and not react. Fortunately at LA (what a dive that is) I asked tentatively if there was any chance of a change of seat and the attendant was able to offer me a window seat 49A which was so much more comfortable I had room to move for which I was most grateful. Apart from the lady at Christchurch I have nothing but praise for the staff both ground and air.","","","Economy","","8.0","2.0","5.0","4.0","5.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Rickie Modi","New Zealand","2014-01-17","My trip was WLG-ACK-LAX/SFO return. Great work. First time flying on air New Zealand despite living in the country for over 15 years. Excellent catering and entertainment. Would use again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Stander","New Zealand","2014-01-17","PER-AKL NZ 0176. Good comfortable seat. Female staff unfriendly unhelpful abrupt and unnecessarily rude to some passengers. Seemed they were plain irritated at being ""at work."" that day. Sat at back so had to accept what was left on the trolley. Food not very good either. Beverages were also slow in being supplied throughout the trip. Tv plus remote did not function properly so did not watch any entertainment. Co-sharing SAA did not do it for me either on the first leg of my trip from SA. Sat on tarmac for an hour before take-off due to a ""technical"" problem. Will definitely not fly Air NZ again.","","","Economy","","4.0","4.0","2.0","1.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Hearn Nita","United Kingdom","2015-02-18","I travel with Air Transat 3 to 4 times a year from LGW to Toronto and have not as yet a complaint to make. I have found the crew up to now very helpful. I always travel option plus purely so I can be one of those that get settled on the plane first and for my suitcase being one of the first off at the other end. Also for extra luggage allowance I find this well worth it. I have also found the staff on the other end of the phone when I have a query are also very helpful. I hope this will continue.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Y Perin","Canada","2015-02-18","Recently I boarded a flight on Air Transat travelling from Toronto to Punta Cana Dominican Republic. My recent experience seems to be in sync with most of the posts regarding service provided with this carrier delays in departure are to be expected. Delays are not a deal breaker for me as I embrace safety first. However simple customer service is what I expect from an airline carrier in the wake of extensive cutbacks to this industry. My complaint really is very simple. I requested a window seat well in advance to the closing of seat bookings. As I booked my seat with the airline representative at the airport I was guaranteed a window seat I had even reviewed with the agent that this was correct (I always double check my reservations bookings). Upon boarding the flight I found that my seat was not a window seat and that it was the last row of seats in the centre of the plane. It has been two weeks since my flight. I still don't understand why they would not tell me the truth. I watched the representative check the seat bookings on the computers like I have done countless times before. Overall after having travelled with almost all the airlines in the world to every continent in the world Air Transat falls well below customer service. I am by no means a person whom expects luxury I am happy to settle for the basics point A to B. I will never board another Air Transat flight.","","","Economy","","3.0","2.0","4.0","2.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Herb","Canada","2015-02-18","We travelled Calgary to Puerto Vallarta in Feb 2015 and like others on this site were less than impressed. We expected the small seats and 'pay for any extra's' approach but thought it excessive when they wanted $9 for a blanket. After flying for 45 minutes shivering I put on my outer coat and asked if it would be warming up soon. Another 20 minutes and I asked for a blanket where the $9 charge was offered. Nice business model. When we arrived in PV I was pleased to see that there was a jetway since my mobility is poor but Air Transat doesn't use it according to the stewardess because it is an extra cost. So down the long stairs onto the pavement we all went. I only decided to comment when the online check-in offered out of Calgary did not work for PV. Scoured the website to see if it was one of those excluded with no specific comment. I see Punta Cana and other Mexican sites so it cannot be the in country affluence. What the heck AT? Can't the jet fuel savings be put into some minor customer sat focus?","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Robin Pierce","","2005-04-20","I've travelled to Zimbabwe on many occasions both for business and vacation. Given the terrible state of that country's economy I think the airline does a very creditable job. They can't compete against the likes of BA with the resources at their disposal but I found the flight crews to be very pleasant and attentive. They try hard to please and do their best at all times. I do find the temperature in the aircraft to be a bit on the warm side but it does at least prepare you for the heat of Zimbabwe which can be a surprise when you exit the arrivals hall. Checking in at LGW is reasonably smooth given that most returning Zimbabweans want to take far more on the plane than their allowance. Checking in at HRE has improved since the construction of the new terminal and the Air Zim staff are pleasant and efficient. What I do find as a shocking contrast is the unfailing hostility shown by the various gov't officials one encounters at HRE both arriving and departing. The Zim Gov't must make special efforts to recruit unpleasant staff to deal with British Citizens as it's quite obvious we're singled out for the maximum delays questions customs searches etc. Being unwelcome in the country is made very clear by the Immigration and Customs officials; completely the opposite of the attitude of most of the population.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Les Booyse","","2005-04-10","We booked my 75-year old mother to fly Harare-Gatwick return. The flight to Gatwick was great with everything going very smoothly. The flight from Gatwick back to Harare however was diverted via Rome to pick up Comrade Bob (Mugabe) and the arrival in Harare was delayed by over hours. This meant that my mother (who was in a wheelchair) missed her connecting flight to Bulawayo and had to wait until the next flight which was scheduled to take off some 10 hours later! But Comrade Bob (Mugabe) appeared on the scene and the connecting flight was delayed by a further 2 hours! Never again !","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Frank Kakopa","","2004-11-03","I'll not try again in a while. They owe me a lot in apology / reimbursements. I tried to recover costs incurred from several of the many cancellations of a flight that was suppose to have been used by my family to England. This also happened to my friends when they tried to be patriotic as well.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Mzu Ngwenya","","2004-09-23","Thought I'd be patriotic and flew Air Zimbabwe for the first time between London Gatwick and Harare. Disappointed must be the understatement of the century to put it mildly. I arrived at Gatwick at 16.30hrs for the 19.00hrs flight only to be told that the flight had been delayed and was now scheduled to leave at 2am Friday morning. At check -in we were graced with £5 refreshment vouchers. We waited patiently for 2am nothing happened. After numerous and ridiculous excuses such as the aircraft had been chartered to Ghana Airways had landed at Heathrow and taxis not finding their way to the hotel where the crew was we finally left Gatwick at 4am and arrived in Harare at 1500hrs. What an experience. All I can say is never again.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Leo Pardon","","2003-10-10","I flew domestically between several destinations in Zimbabwe and thought Air Zimbabwe was decent enough. The aircraft were newish Fokker 50's and a 707 that was uncomfortable. I was surprised we were given snacks and drinks even on flights that were half an hour or less. The service was better than average and despite old airport facilities the crew were organized and there were no major delays. This is all flying domestically though - I don't know if the international service is worse.","","","","","","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Potter","Japan","2014-01-17","Flew Christchurch-Auckland then Auckland-Tokyo. B767-300 ER. Cabin spotless. Staff were very friendly and talkative. Food was great although I wasn't able choose as one of the options had run out. However the lemon pepper chicken was tasty anyway. Lots of great entertainment music and movies were awesome. Didn't get bored the whole flight. Flight left Auckland 20 minutes late and arrived in Tokyo 20 minutes early! A speedy baggage pickup meant I was able to get an early bus to my home town. Saved me about an hour and a half of waiting. Overall a great experience. Highly recommend Air NZ.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Anders Pedersen","Denmark","2014-01-16","SYD-AKL-NAD-AKL in Jan 2014. All flights on 777-300 with herring pattern arranged “space-seats” in business (and eco+?). All flights on time. Aircraft clean staff neat and all flights on time. Food good. Lounges very good in all three airports visited. Only the lounge staff could improve. On board the planes a similar attitude: FAs appear to be very local somehow managing to disrespect passengers by being by far too familiar and too self- confident doing too much talking for nothing and on the verge of being intrusive. All FAs (except a single one) were clearly ageing over the hill and that shows. Order details were forgotten during the lengthy chat sessions which at times were embarrassing or painful. On the outbound I had 13 hours transit in AKL and no hotel was provided as this was a regular schedule time gap! They also managed not to reload my bag to NAD and it remained in AKL. Arrived 28 hours later to Suva upon filling forms and lots of confusion and phone calls.","","","Business Class","","5.0","3.0","1.0","4.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Tran Huy","New Zealand","2014-01-14","Traveled HK-Auckland on 10 Jan 2014. Aircraft was a B777-200. The interior was quite old. Food choices were limited in quantity and since I was sitting at second to last row (64) twice both dinner and breakfast I was left with whatever available and none of them suited me. Air NZ does not provide toothbrush and toothpaste which are available on Cathay Pacific and Singapore long haul flight. In terms of in-flight entertainment movies were out dated. My audio socket was dead on the right output. Air NZ stewards seem to be over casual. The most irritating thing was Air NZ allowed only a single piece check-in baggage where Cathay Pacific and Singapore allow two.","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mark Gibson","United Kingdom","2014-01-14","MAN-LHR-LAX. Flew Christmas day from Manchester to LAX via Heathrow using Virgin's 'Little Red' service to Heathrow then onto LA using ANZ's premium economy 'spaceseat' product. Check in at Manchester terminal 3 was quick and painless our bags were checked in by Virgin and went through to LAX even though our main flight was with ANZ. After arriving at Heathrow and checking our gate number it was time to board. I find that ANZ excel in this area in PE. We were boarded as priority passengers right after business class. In their PE cabin its essentially just economy with extra legroom whereas I find ANZ really do differentiate with their premium customers. Onto the plane and as always its spotless I am always impressed at the friendliness of the cabin crew and the spaceseat itself. Yes this seat does not fully recline but this is not a business class cabin and more importantly is not a business class price! After a smooth take off and tasty dinner (both my partner and I opted for the lamb and it was very tasty) it was time for a few glasses of wine before they dimmed the cabin lights. I have seen comments that say drinks can take a while using the touch screen service. I usually just go and get my own drinks in this case the flight attendants are more than happy to let you pick anything you want. So a few glasses of wine later and a decent sleep and the cabin lights are slowly brought back up to full before breakfast is served. Finally we arrive into LAX 30 mins ahead of schedule. Once through immigration our bags are already waiting for us as they are labelled 'priority' and so are one of the first off the conveyor. If you are expecting a business class seat (i.e fully flat) then ANZ's 'space seat' isn't for you however neither is the price. I paid just over $1600 for my return ticket and at that price this flight was an absolute bargain. Compared to anything else that's out there the ANZ's premium economy cabin is head and shoulders above its competition both in terms of the product itself and the quality of its staff. Its just a shame they don't fly to more destinations as I believe the only thing keeping BA in business is their routes it certainly isn't their service based upon my last trip in PE with them. If you are taking the long flight from the UK to LAX and have a few extra dollars to spare then go for this flight it makes an unbearable experience (11 hours in a metal tube) actually pretty fun!","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Zazula","Canada","2015-02-11","Flight TS254 Dec 6 2014. My wife 11 month old son and myself were flying as Option Plus guests. Flight was scheduled to leave at 11 am. We boarded the flight at 10.25am sat on the plane until 12.30 pm then were asked to de-board while the plane was shut-down and restarted. At 4.30pm there was an update stating that food vouchers would be provided. Due to the long line up we did not get our two food vouchers until 5.15pm. Our supper at the airport was $60 much more than the food vouchers. At close to 6.00 pm there was an announcement stating the flight had been cancelled and rescheduled for the following morning at 10.00am. We went down to the luggage carousel got our luggage paid for parking and drove home. We arrived home at 9pm. Air Transat mismanaged the whole situation! We fly several times a year and never had a situation as mismanaged as this.","","","Premium Economy","","","4.0","4.0","3.0","2.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Mirek Lajkosz","Canada","2015-02-06","My wife and I are sitting at the airport while I'm writing this. We're on our way to Cancun from Toronto on an Air Transat flight #520 which was supposed to depart at 8.25am. They boarded most of us just to tell us that the plane needs repairs and we have to leave the plane. In about half hour we're told that the plane will be repaired and new departure will be at 1.50pm. About 11am we find out that the plane is fixed and will be at the gate in few minutes. Everyone was very happy but the happiness was vanquished when we found out that the crew was gone. They showed up at 12.30. It's 12.55 right now and we're still here. I appreciate them fixing the plane very much but the fact that the we have been sitting here for another hour watching the fixed plane outside the window without knowing how much longer it will take gets on my nerves. Never again.","","","Economy","","1.0","1.0","2.0","0.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Jeannie Scott","Canada","2015-01-28","Our yearly vacation to Cuba was a huge disappointment flying with Air Transat flight 121. We left Edmonton January 12 2015 returned January 19 2015. The flight left on time only to be told we now had to de-ice. I understand de-icing but couldn't this be done before 346 passengers are on board. Then the stop in Calgary to pick up more passengers was of course late leaving. And of course we had to fuel up in Calgary so more time on the ground. I would of thought fuelling up would be part of the plane being ready for the long journey not part of the passengers holidays. We Left Edmonton at 6.30 am there was not so much as a glass of water offered until 11.30 am. As other reviews have stated it was all about the sale cart and duty free items for sale. I am 5'6"" tall average size the seat size was for a child as my legs hung so far over the length of the chair and so uncomfortable I had a sore back on arrival. The plane arrived late into Cuba so arriving late at our resort at 7.15 pm 1 of day short of our 7 day holiday. The return flight left late and after arriving in Edmonton 1 of our luggage didn't arrive. Thanks to WestJet we had our luggage returned 3 days later. We had paid $140 extra for seat selection but the service was no service. I would gladly pack a bagged lunch but remember no food or drinks when entering security. The small bag of cookies was a joke. The staff appeared to be unhappy and the last thing they wanted to do was deal with passengers. Think twice before flying Air Transat.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Ethel Madevu","","2003-06-27","3 return flights between Zimbabwe and the UK. Harare to UK journey of a high standard with excellent and caring crew fairly good catering standards and comfortable piloting. Opposite to that is the regional flight to and fro Harare and Bulawayo. It's extremely uncomfortable with the plane causing you to practically shake all over. Conversation is fine but there is need for passengers to be encouraged to lower their volumes for the sake of the ill aged and sleepy.","","","","","","","","","","","","","0"
"air-zimbabwe","/airline-reviews/air-zimbabwe","Air Zimbabwe customer review","Bryan Morton","","2003-03-25","Flew Air Zimbabwe VFA-HRE then HRE-MRU return. All flights were on Boeing 737-200 aircraft - showing their age but quite comfortable. Drinks service on all flights crisps and peanuts on the VFA-HRE route (a short hop) hot meals on Mauritius flights. Cabin crew were attentive and helpful. On the downside MRU-HRE flight was delayed 30 minutes but no explanations were given until we were on the plane (this may be more the airport's fault) - and some lifejackets not properly secured under seats. Overall though service was better than expected.","","","","","","","","","","","","","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Chris McQuaid","New Zealand","2014-01-09","Two trips AKL-CHC-AKL and one AKL-WLG-AKL in the last three weeks. I'm pleased that they've gone back to the Lord of the Rings safety video - grabs your attention much better than any other I've seen in recent years. Information from flight deck good apart from one sector where the First Officer seemed to be whispering. No problems with the flights themselves - my only grizzle is about the automated check-in machines. On two of my Christchurch legs the machine wouldn't print a bag tag so I had to join the long queue to get one from the manned counter. There also seemed to be some in both Auckland and Christchurch that weren't working.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P Jones","Australia","2014-01-08","LAX-AKL Premium Economy Spaceseat. Seat large and very comfortable for 6ft 100 kg male. Tilt / recline took a couple of attempts yet once learned quite simple. Loved the no recline from seat in front. Legroom was more than enough. Sat in middle seats with partner more than enough room for a couple. Enjoyed middle armrests as table. Seat most impressive for this class of travel highly recommended. Entertainment system didn't have a large selection of movies although with so many internet/ on demand systems at home these days I am finding this is the case with many airlines. Service fine although nothing special ordered drinks from entertainment screen menu always took a while to arrive. Food was fantastic although dessert is served before main. Avoid seats near toilets as a queue often forms. Overall a fantastic way to fly. Would be great if more airlines offered the spaceseat.","","","Premium Economy","","9.0","5.0","3.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D Kusiak","Sweden","2014-01-07","Flight from Nadi Fiji back to Auckland on 767-300 on Nov 2013. Plane very old and dirty. Awful smell from the rest room the whole flight. Exit seat - absolutely not worth the money. Food quality and service below average. The price for the flight ticket was very expensive. No air miles for those flights in Miles and More programme.","","","Economy","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Stringfellow","Australia","2014-01-06","Sydney - Auckland - Queenstown return. Tran Tasman was okay. I know cabin crew seem to have a tough job but at the end of flight was bombarded by crew asking for performance reviews to the cabin manager. Got a tad much after a while. Food pretty poor Auckland - Queenstown return. A small cookie and a tea for a 1 hr 45 min flight. Also in close proximity to screaming toddlers - the cabin crew gave out ear plugs but hey what can you do. Return trip in Premier sort of lacked the ""refinement"" of say Qantas or Cathay. Sort of too relaxed and friendly. Wouldn't go Business again for that short distance again.","","","Business Class","","7.0","4.0","3.0","5.0","5.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Dean","Canada","2015-01-19","I really think that people on this review need to remember this is a charter airline not a luxury airline. My husband and I flew Vancouver - Gatwick recently and went in with charter flight expectations and received exactly that. In fact we were actually pleasantly surprised. The Food was decent but again what is the expectation for $1200 return? Certainly not gourmet. We had frequent beverage services with individual inflight entertainment screens and very pleasant crew. Yes the bistro options were limited but that was absolutely not a concern for me as the food they served free of charge was enough. The mood lighting was a nice feature and the flights were prompt with no baggage concerns. Many people on this review state they will never fly again based on ""bad food"" or other such complaints. Bring your own food if you are concerned and book the cheaper flight! It was well worth it savings wise.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Bannman","Canada","2015-01-19","Flew YEG to PV Jan 10-17. For a 5 hr flight inflight service atrocious. Terrible $7.50 sandwiches would be over priced if they were free! Coffee was tepid and we were never asked offered a refill. The little cakes could not be classified as food (all preservatives). How difficult can it be to offer edible food and decent beverages for long flights? The flight crew both ways didn't seem to want to be there. It is basically a flying tour bus.The inflight movie offerings are poor. When you pay an additional $60 for your seats ($25 going $35 return) in addition to the fare you expect something.","","","Economy","","2.0","3.0","3.0","1.0","2.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Martin Szumski","Canada","2015-01-19","Flew from Ottawa to Cancun Mexico and the experience can be summarized as: ""sardines in a can"" literally not figuratively. I counted approximately 450 people squashed in an area never designed to for such density they call it condensed economy or something of that nature. Never in my life have I been so uncomfortable and I am a medium seized male of average weight. Airline even charges extra if you wish to sit with your spouse/family call it ""a bit more for seat selection"". Will never fly again. Friends flew very recently to Cancun from Ottawa and have similar experiences. In my opinion it is difficult to envision how such a high person per space density meets any safety standards as in case of an emergency landing it would be very difficult of not impossible to evacuate such a tightly packed/condensed space in any orderly manner. Its all fine and inconsequential until an accident takes place and someone takes an educated look at airlines like this one.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Adlama","United States","2014-01-06","AKL-Nadi. Business Premier. Smart 777-300 felt roomy and the interior modern. It was a short 3 hour flight through to Nadi which I was looking forward too after 2 weeks in NZ. The Lounge was Ok and well serviced but very busy. The Qantas Lounge is a letter better and comfortable. Boarding was smooth and the crew welcomed us by name which is a great touch. Service was professional friendly and somewhat quick to the point of being a little hurried. The NZ wines and meal was excellent. The seat is great especially when I managed to get a 60 min nap in prior to landing. You can't beat the privacy but it comes at a cost of being social when traveling with a partner. I am not sure if this would be my first choice from LAX-AKL as a re-branded south pacific airline was better in the all round. Air NZ is still a great airline product though!","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Diane Bull","Australia","2014-01-06","Premium economy LAX to Auckland. The Spaceseat looks impressive but was disappointed to find it quite grubby wet wipes to the rescue sealed travel blanket covered in food bits quickly replaced by staff. I loved the seat quite comfortable taller traveling companion found it very restrictive to finding a comfortable sleeping position. Cabin full but quiet nice staff all helpful. Food was very disappointing fish was just warm not heated properly salad had died many days ago. Dessert served before dinner economy style food with a bit of extra garnish. No tea or coffee after dinner wine service was just a drinks trolley as per economy. Aside from the food all in all more pleasant than economy but IMO lacked the finesse and polish many other premium services offer.","","","Premium Economy","","5.0","4.0","4.0","1.0","4.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Terry McKenna","Australia","2014-01-03","Trans Tasman A320. Economy class. In many ways ANZ are a great airline. But the seating on these aircraft's are the tightest I have encountered. I am an average build male and had to squeeze myself into my seat. If the passenger in front decides to recline their seat be prepared to wear your meal. I have travelled overseas on several 'budget' airlines and have had more room. This configuration is fine for a 40 minute AKL-WLG flight but not for a 4 hour flight with meals.","","","Economy","","7.0","1.0","4.0","4.0","4.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sotheareach Sok","Cambodia","2015-07-22","The flight was very pleasant. I enjoyed it but AirAsia should consider add the in-flight entertainment packages to the flight.","A320","Solo Leisure","Economy","PNH to DMK","8.0","3.0","4.0","1.0","1.0","4.0","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","B Saboundji","Canada","2015-01-11","Disappointed with Air Transat - Toronto to Punta Cana. The aisle is very narrow and the seats recline so far back that the table is too close for comfort. The Bistro menu is limited and a better system should be provided for faster service. It takes a long time for the flight attendant to come by to clear the trays. At the departure gate passengers are put on a bus without any explanation and taken to the plane for boarding.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Benjamin Dodsworth","United Kingdom","2015-01-11","I flew from Manchester to Calgary (MAN-YYC). The flight had returned from Calgary however made a stop off in Glasgow. Therefore boarding the flight was much quicker great! The flight was completely full however one passenger decided not to fly at the last minute so the flight was late but this was not a result of Air Transat and the pilot managed to land the plane on time. The service was better then previous years the complementary meals were excellent! However the salad that Air Transat is rather bland and disgusting. The cabin crew were friendly on both flights only complaint is that there could have been more cabin crew smiling at passengers. The seats were comfortable and the head rest can be adjusted to make the seat more comfortable. Inflight entertainment consisted of a variety of music movies and games. Most modern films were available and there's plenty there to keep you entertained at 33000 ft. My luggage made it to and from Canada without any hassle. Great services and plenty of value for the money and what they provide. Definitely recommended Air Transat!","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Suzanne Dacey","Canada","2014-12-29","You cannot check in on line and do seat selection! How ridiculous in 2014. We went to Mexico and couldn't get seats on the way there ahead of time or on the way back. Then at the airport on our return they said our seats were together but in fact we(5) of us were scattered all over the plane. It was like pulling teeth to get water from the stewardess! Only interested in selling product and duty free. That was their focus. I had pop spilled on me on the way there by a stewardess and kicked by another on the way back. A total and utter cluster fuck! Never ever fly with them again! And the flight was late departing and returning. Crazy.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A McCabe","Canada","2014-12-22","YYZ-GLA-YYZ economy class to GLA and Club back to YYZ. Plane left on time both directions  service was very good and cabin staff did a fine job cabin service was excellent food was ok typical plane food but no worse than any other airline I have flown. I would certainly use them again.","","","Premium Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Robinson","Australia","2014-01-02","Travelled business premier class from AKL to Honolulu. Although in row 2 were ignored until last for our meal service. Both times missed out on our choices can easily get over that but the order in which cabin crew served people was a mess made no sense and took forever to complete. Half the time crew didn't know who had served who and on a few occasions drink orders were forgotten and on asking another crew member to follow up they continued to leave it to the original crew member who had long forgotten. The order of service was not front to back back to front or side to side it was completely random. The rest of row 2 had been served even though we frantically tried to get the crews attention. Paid full fare tickets. Felt completely left out and almost felt like the crew were prejudice against us even though they were lovely chatting to us. Very strange and wouldn't put my money back there to risk being mistreated again.","","","Business Class","","5.0","2.0","2.0","1.0","2.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Wilson","United Kingdom","2013-12-21","NRT-CHC on 777-200 in premium economy. I knew the product would be inferior to the 777-300 and 747 ones but still it is a relief to have much more legroom and better catering. Check in at NRT was a breeze and the ANA lounge (as I have Air NZ Elite/Star Alliance Gold status) is pleasant quiet and comfortable with an adequate range of snacks and drinks. Boarding was a bit chaotic as the gate area has people scattered standing around making it difficult to get to priority boarding easily. Once on board service was efficient and helpful my Elite status was recognised by getting first requests for all meals for myself and my partner. Dinner was a reasonable fish dish and breakfast was poached eggs which were heated sufficiently and not too much. Wine drinks services always very good. Seats are tired and need replacing. 3-3-3 configuration for premium economy isn't good value for money especially since you lose an inch of seat width as the tray tables fold into the fixed armrests. The seats are quite hard and the leg rest useless for anyone my height or above (I'm 5'10""). Inflight entertainment system had an adequate selection but mine was buggy and needed rebooting. Luggage arrived quickly at Christchurch. Overall reasonable experience as the fare premium over economy was only about 22% but it wouldn't justify full fare.","","","Premium Economy","","6.0","2.0","5.0","4.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Hunter","Australia","2013-12-19","Flight was delayed due to a mechanical error - perfectly fine with me. The crew were polite and tried to keep us updated while we were in New Zealand. The next flight to Gold Coast was shortly afterwards but due to whatever reasons no one from our flight was able to board this plane even though there were ten seats left. I feel apologetic for those with little ones to look after. We ended up flying on the next flight to Brisbane and expected to be able to coach straight to Coolangatta which the crew had promised. Unfortunately we had to wait an hour for our coach to arrive and by then everyone was shattered. People from our flight had arrived as early as 5am and we were expected to arrive at 9.30am Queensland time. We arrived back around 8pm. Wouldn't fly Air New Zealand again. I wasn't impressed.","","","Economy","","2.0","4.0","3.0","3.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","N Mugavin","Australia","2013-12-19","Flight Perth - Auckland on 777-200. Very friendly lady at check in asked if I would like an aisle or window. Night flight went for the aisle also put me in a row that had an empty seat next to it. Works ticket very generous food portion including a warmed roll. Very pleased with that added touch. Water runs made quite frequently by the cabin staff. Seat back screens blurry plenty of legroom arrived at Auckland ahead of time everyone was off the plane quickly.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Thomas Jellis","United Kingdom","2015-07-22","I flew to Kuala Lumpur and back and hated both flights. I'm 6 foot tall, and I usually go in a window seat and I am fine. I was on the aisle seat for both flights and found my legs crammed in. My seat wouldn't recline and found it impossible to find a comfortable position. The plane was too cold, I shivered on the plane and can only be grateful I wasn't allocated a middle or window seat. If you are over 6 feet, 183cm tall, don't expect a pleasant experience. Only good thing was the staff were absolutely fine.","","Solo Leisure","Economy","Bangkok to Kuala Lumpur","3.0","1.0","4.0","","","4.0","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Zhivko Kulev","Bulgaria","2015-07-21","June 2015 I went on a small trip around Asia and I had 5 flights with AirAsia: HK-KL, KL-Jakarta, Jakarta-Singapore, Singapore-Bangkok, Bangkok-Xi'an. Beforehand, I read some reviews about AirAsia online and 99% of them were really bad. Everyone was complaining about delayed/changed flights and poor customer service. After all I read, I expected awful flights but in fact everything went smoothly. All flights were on time (except one - 2 hours delay) and customer service was good. And yes, you have to pay for drinks and food on board but come on, I got 5 flights around Asia for less than £200 altogether. I would fly with AirAsia again!","","Solo Leisure","Economy","Hong Kong to Xi'an via KL, Jakarta, Singapore, Bangkok","10.0","5.0","5.0","4.0","5.0","5.0","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Altham","Australia","2015-06-28","This was our first AirAsia trip from Perth to Bali. We're spoilt for choice in Perth with multiple flights daily by AirAsia, Garuda, Jetsar and Virgin. We used to fly Jetstar because as a Qantas Club member we could use the QF lounge in Perth - that doesn't open just for Jetstar flights, so you have to jag it when there's a Qantas international flight going out - not that there's many of those these days. So this time we decided to give Air Asia a go because their fares were excellent. Spot on time departure ex Perth, clean aircraft and we paid extra for Row 1. Pleasant enough flight for a LCC. We paid extra for the Red Carpet service on the return journey, and this was an absolute treat. No queues, someone to escort you through immigration, and access to the Premier Lounge which is on a par with the QF Business lounges in Perth. Also you get to board first, so minimal queuing - for frequent travellers to Bali this is worth paying for. The usual customer types on board making it mildly embarrassing for the FA's but they'd be used to it on that run. It was an on time departure, and this time a little IFE with one of the cabin crew playing his guitar and singing over the cabin PA to well deserved applause from the punters. AirAsia is cheap as chips and very efficient - what's not to like on this easy 3.5  hour run between Perth and Bali. ","A320","Couple Leisure","Economy","Perth to Denpasar","8.0","3.0","4.0","","","4.0","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Faye Sullivan","Canada","2014-12-18","Very disappointed with the Air Transat reps at Grand Paradise Playa Dorado in Puerto Plata. Our flight TS 1787 was to leave at 4.10 from Puerto Plata. However flight 1786 on Dec 11/14 was delayed until 1.54 pm changing our departure time to 7 pm. I understand the delay in Toronto but I am extremely upset that we sat inside the airport for almost 6 hours. I believe the reps should have been aware that the flight was delayed and should have offered the guests to stay at the resort for those 3 hours versus locked in an airport with no smoking area no communication of the length of delay so we could have waited to go through customs and enjoyed the afternoon sun. Suggest better communication!","","","Economy","","5.0","3.0","4.0","0.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T Mike","Canada","2014-12-10","First time Air Transat and I was pleased. The option+ for extra leg room food 1 small bottle of sparkling wine a headset and a blanket sheet is worth it for $60 and you know where you will be seated. A330 great plane.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Harrison","Canada","2014-12-04","Toronto to Manchester November 2014 I travel this route once a year there is only Air Transat who do this direct flight so I really have no other choice. These days you have to buy a blanket for $9 (credit card payment only) no bottle water and seat pitch seems limited. They do give you water if you ask but good luck getting their attention I could live without the blanket if they didn't turn the air conditioning down. Lunch was okay I dont expect a gourmet meal so it was as expected but the breakfast was atrocious in the cardboard box was an empty coffee cup an orange juice and a strawberry yoghurt. Air Transat has always been a budget airline and I don't expect much but as bad as the food and service has always been its actually getting worse. On a positive note flight was on time and the plane was clean but give me some competition and I'll be there.","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Fieldhouse","New Zealand","2013-12-18","After 17 years of not flying with Air NZ we decided to try again and flew Auckland - Shanghai NZ 289 6th December. The flight was fine. A 4 hour delay before we left Auckland I felt this could have been dealt with a lot more efficiently at Shanghai airport where I had a connecting flight that had just left. First I was told I was to go via Amsterdam to my destination in Zurich then have the flight changed back to my original connecting flight with no directions to the transit desk. Great I thought when the flight was changed back to the original however the very poor English speaker at the transit desk proceeded to give me the wrong time as a consequence I missed my connecting flight. I was finally put on a Lufthansa flight to Frankfurt and arrived in Zurich 40 hours after I left home. Added to this my husband and daughter who have travelled separately have had the same delay from Auckland airport. I realize this is a Shanghai airport problem however from what I have since read from other reviewers it is not a one off occurrence. We have the prospect of this all occurring again when we fly back on 11th January 2014. We will go back to flying with either Singapore or Thai.","","","Economy","","4.0","3.0","3.0","2.0","2.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D James","New Zealand","2013-12-18","We were part of the 375 passengers upended by a flawed NZ7 flight from SFO to Auckland on Dec 12th. Scheduled time of departure 7.45pm PDT cancelled due to ""refuelling issue"" at 11.30pm. All of us were placed into surrounding hotels. Fax at front desk said to report to gate at 11.30am and we would then depart at 1pm and that our flight was now modified to go from SFO to Honolulu then to Nadi Fiji and finally Auckland. We didn't leave at 1 were delayed a few more hours due to ""catering loading"". Catering was messed up on the flight breakfast served at dinner timtams for breakfast and an attendant crew that was obviously on edge and running out of hours. To say the least any and all connecting flights were also impacted. My flight should have taken 12 hpurs this route took 19. I'm considering alternatives for next time.","","","Economy","","3.0","3.0","3.0","2.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Stuart Reay","Australia","2013-12-16","Flew Sydney to Auckland in early December on 767. Very comfortable in the 2 seats. Didn't use their TV as had my iPad but crew were some of the best I have encountered. Very helpful friendly and seemed genuinely interested in passenger well being. On the return flight I asked about an upgrade as it was the 777-200 and was offered NZD$495 which I accepted. Lovely lounge in Auckland as you'd expect and great flight back. Very comfortable seat in business with lovely lunch service. Great value and would use again.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J De Fraine","Australia","2013-12-16","MEL-AKL-YVR. The new e-kiosk check in at Melbourne may be cheaper for Air NZ to operate than using human beings but it doesn't help passengers. I had only one bag (I'm allowed up to 3 in Business Class) which was 200g over the 23kg limit. Computer Says No. After moving a couple of items into my hand luggage (which isn't weighed) and some help from a harassed Air NZ human (who secretly admitted that she hates the new check-in system too) my bag was whisked away. An uneventful flight to Auckland then on to Vancouver on an elderly and rather tatty 777-200 followed. Inflight entertainment is adequate but the movie selection is poor with no major new releases available. Service was friendly and unintrusive and the food was OK. I don't expect fine dining on a plane. I have to make this trip fairly frequently and this airline/route is by far the best option but over time I have noticed that Air NZs cost cutting is becoming more obvious and the premium I pay for the Business Class ""experience"" isn't as worthwhile as it once was.","","","Business Class","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Peter Tong","Indonesia","2015-06-22","Flew AirAsia from Jakarta to Bali and overall it was a pleasant flight. I've enjoy reading their magazines as a replacement to the IFE - which is understandable as it is a low cost carrier. The flight attendants were nice and the landing was pretty smooth.","","Solo Leisure","Economy","CGK to DPS","8.0","4.0","5.0","","","5.0","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Nitin Aggarwal","India","2015-06-04","Air Asia India: Traveled from Delhi to Bangalore on May 23rd. One of the worst experiences I have had. We boarded the flight which was scheduled to depart at 5.25 pm but due to some technical reasons they returned from the runway and had to change the plane at the last moment. As a result the flight got delayed by almost 3 hours. Next surprise was that they did not offer complementary food considering everybody was just sitting in the plane for 3 hours. When some of us asked the reply was that they are not carrying sufficient food for everyone. The crew was inexperienced. They had no idea about how to handle the situation. I think Air Asia should focus on the quality of services before expanding their network.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","C Memoli","United States","2015-05-05","Flew Bangkok to Bali then Bali to Singapore. Planes were clean and new and seats were comfortable but small. I paid extra to book the first row and there was plenty of legroom. The first five rows are reserved for anyone who buys the premium seats (I think it cost about 10 bucks) and they were mostly empty on both flights so I was able to lay down and sleep across the second row. I pre-booked a meal for a few dollars and it was pretty good. Only complaint is they bus you to the plane from the terminal so boarding is a bit hectic. Overall great experience for a budget airline.","","","Economy","","9.0","4.0","3.0","4.0","2.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Lesley Hawksfield","United Kingdom","2014-11-20","Flew Business Class from London to Calgary in June this year. As a very nervous flyer I was not really looking forward to the 9.5 hour flight. I needn't have worried. I found the whole experience excellent - especially considering that the flight cost half of what it would have if we had gone with Air Canada. Food was quite good and well presented and the drinks on offer very generous. I have never flown with an airline that offers Grand Marnier as one of the drinks options I was impressed. Staff were helpful and attentive plane left on time and arrived on time. Flight back to London two weeks later was just as good despite being an overnight flight. Although the seats do not go flat they reclined enough to allow me to get some sleep. In-flight entertainment was very good with both new film releases available as well as episodes from some of the more popular TV shows. All in all excellent value for money and as we are hoping to visit Canada next year we will be looking to fly Air Transat.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Angela Valentine","United Kingdom","2014-11-20","On the return flight from Toronto to London on 17 October the seating arrangement changed about halfway down the plane from two seats in a row to three seats in a row. The seat was so uncomfortable with not much room to manoeuvre the couple in the next two seats to mine complained too especially as the woman was pregnant. I complained to the stewardess and took a couple of photos to remember the experience. She was sympathetic to my views and agreed that the three in a row seats appeared smaller with less space to stretch out your feet below. In the end it appears that most no frills airlines want to make enough money to make a profit at the expense of the comfort of passengers.","","","Economy","","3.0","1.0","4.0","3.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Emmorey","United Kingdom","2014-11-06","London to Toronto in October and returned in November. Chose to travel Club class which is considerably less expensive than other airlines serving the same route so I was completely open minded as to what was being offered. Certainly impressed - the seats were comfortable food tasty and the flight attendants attentive on both flights. Would certainly recommend Air Transat to any one considering a flight to Canada in the near future.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Warren Brown","United Kingdom","2014-11-03","Outbound flight 19th Oct 2014 Manchester to Calgary TS215. Inbound Flight 26th Oct 2014 Calgary to Manchester TS214. First time Flying with Air Transat and we were very impressed with the whole experience from booking the flight to checking in online and the flight from Manchester to Calgary and back again. The staff couldn't do enough for you and I have flown with many airlines around the world and have to say that Air Transat was one of or even the best so far. We shall be booking again in the near future to fly back to Canada and Definitely going with Air Transat again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","W Richards","New Zealand","2013-12-13","Appalling service at Sydney airport 12 December 2013 on NZ 104 (Sydney - Auckland). As a monopoly and price gouger Sydney Airport's reputation can't sink any lower but to put a 767 on an outside stand is just daft. Yes one of the planes at the airbridge was undergoing technical maintenance but I cannot believe in this day and age another airbridge was not available. However it was the resulting treatment of passengers that was the concern. A bus to the aircraft in over 30 degree heat - and then left locked in the bus (right alongside the aircraft)  no windows or doors open for fifteen minutes. Most passengers have no seat and the temperatures were rapidly rising. Requests to open doors and windows went unheeded. Apparently the flight attendants had not been informed passengers were on their way. A lack of communication between aircraft and airport - not a good look for an airline at all!","","","Business Class","","","3.0","1.0","3.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P Evans","United States","2013-12-12","LAX-LHR premium economy on 777-300 with space seats. This is an amazing product. Speedy check-in at separate counters at LAX. Efficient boarding. Seat is amazing - really comfortable with loads of personal space and leg room. Separate cabin makes in feel very business class like. Toilets designed like boutique hotel with library book wall and kept clean throughout the flight. Food top notch and large glasses of wine. Great cabin service. Arrival into LHR ahead of time despite fog and fast delivery of bags. Cannot ask for more. One annoyance - flight attendant had friends in cabin and kept stopping to chat whilst in service.","","","Premium Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Jim Ash","United States","2013-12-10","I flew from Sydney to Auckland on a Boeing 777-200ER in Business Class (seat 3A) and although a quick 3.5 hour flight it was excellent. The seats are roomy (didn't utilize the bed option) for the amount of time in the air service was very personal and professional and the food was great. The Service manager visited each Business Class customer prior to landing and asked if everything was to their liking-rare these days to find that on airlines. Many options with the personal television for movies TV programs and more. First time flying Air New Zealand and I was very impressed.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","N Preeti","India","2015-05-04","Round-trip from Goa to Bangalore on 29 April 2015. Later when I heard many bad reviews about Air Asia I was worried. But when I travelled all flights were on time. Crew were polite. Service was good.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ranganathan Manikandan","India","2015-04-10","TRZ-KUL-DPS-JOG and CGK-KUL-MAA. Travelled in the month of November 2014. Booked the tickets few months in advance good deal. All are A320 aircraft's neat and clean. Both ground staff and crew are good in service. Departed / Landed on time. Hope to travel again. Strongly recommend others for travelling in Air Asia.","","","Economy","","7.0","4.0","4.0","1.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","N Schöbel","Germany","2015-04-08","Flew recently from Denpasar to Kuala Lumpur. Flight was delayed 2 hours. Notification when I was already on my way to the airport. Also cheap is something else with all the add ons you end up paying double to the advertised price. Had better experiences with Lionair / Tigerair for flights in Asia. No space in the aircraft and a small water costs 3$.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Karen Dean","Australia","2015-04-06","My flight was from Sydney to Kuala Lumpur on 30 March 2015 at 11.55am. At about 10.30am we were told the flight would leave 2.5 hours late. (We didn't board until after 3pm). Many of us would miss connecting flights I was told that I would be informed about my new connection in Kuala Lumpur. We arrived just after 9pm we handed our boarding passes and were told to wait. After an hour we were given boarding passes for our next flights and were told we had to collect our baggage to go to a hotel. We waited for an hour with our luggage then went through immigration and customs and left the airport to wait for a bus to our hotel. After midnight some of us started to realise that the promised hotel rooms were non-existent and went inside to be in the air conditioning. (We hadn't had food or water served for about five hours by this time.) One staff member yelled at people who were reluctant to leave again to wait for the hotel bus and security were called when one passenger started to complain loudly. A group of passengers were taken to a hotel and returned to our group outside the airport after an hour because they couldn't get them rooms. AirAsia staff then left us. I for example waited 12 hours outside the airport with all my luggage; I had no Malaysian currency to buy food because I was only in transit. No one offered me a food or drink voucher and not one AirAsia staff member apologised. Apparently this level of service is acceptable. I would never book with them again as it's a false economy: you might save a few dollars upfront but if something goes wrong AirAsia takes no corporate responsibility and you are on your own.","","","Economy","","1.0","3.0","1.0","3.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Clarke","United Kingdom","2014-10-31","You get what you paid for. Yes I agree that the service is not what the ""over-something"" age-group expects. But the reason we travel with them is that Air transat flights are cheap. Let's face it I would not be travelling to see loved ones on a regular basis if we did not get these budget flight prices. Yes I agree the service falls apart from there. I agree the food is abysmal. So message to Air Transat is - major on your great flight prices forget the food (don't even offer it within the price - please do not insult us with an inferior product). Instead recommend to passengers that they take their own food (I did on my return journey and I was really glad) or offer a paid-for on-board food service of quality which passengers could purchase (""quality"" being the operative here). That way you make money on the food and you can also cut back on the cost of Cabin Service (including personnel because there would be no need for so many staff). Then apply these savings to even better flight prices!","","","Economy","","6.0","4.0","3.0","1.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Nancy Newman","Canada","2014-10-28","I flew to and from London Gatwick from Toronto Pearson returning home yesterday. Both flights were comfortable smooth with good service. I will definitely fly with Air Transat again. I was on the October 17th flight leaving Gatwick at noon and there was an elderly woman who required extra care. The flight attendants were wonderful very patient and extremely helpful. They moved her to a seat right beside a washroom checked on her repeatedly. I am very impressed.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Paul Hogg","Canada","2014-10-28","My wife and I returned from our first cruise. We selected Air Transat and Marlin travel as we have booked through them before. We left Oct 11 and returned Oct 18 from YYZ to FLL as bad luck would have it the same plane reg number 802 both ways. I anticipated that since AT had just received the 737-800 fleet they would be in good shape. Never assume. I was seated in 3a and seat 2a was missing the cover plate for the left arm rest exposing the wires and mechanical system. This area was also dirty. Above 2h there was a large piece of trim which was loose between the bins and the wall. Watching the attendants they struggled to operate the cabin lights and overhead entertainment machine. Now the worst. The forward toilet seat was broken in half left side which I reported to the attendants. On the way home the seat was taped together with what appeared to be white medical tape. The entertainment system movie was not working and both trim pieces in the same shape. No seat belt trays up or seat back up inspection from the attendants either taking off or landing. Terrible plane and disappointment. I am not a perfectionist but do appreciate a clean well maintained plane. Fly another carrier.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Alex Kilroy","Australia","2013-12-09","My 18 year old son has just arrived in Vancouver after flying MEK-AKL-YVR. He is travelling to a skiing camp so had excess and over sized baggage which we had accounted for. Check-in at the at the airport is an e-kiosk with no option to use a counter. This is fine if flying is straight forward and you have one bag. I was most unimpressed and sought assistance from ground staff who were helpful. I noticed older passengers who were struggling and thought about families with young children bags prams and car seats and wonder how one person is to manage. The plane was old and the seat uncomfortable and he was served the identical meal on the Auckland and Vancouver legs. Luckily it was good however being hungry he asked for a second meal and was told he couldn't have one - this is company policy. So he went hungry for a 12 hr flight. This is not acceptable and we will not be flying Air NZ again.","","","Economy","","1.0","1.0","2.0","4.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mel Abbott","New Zealand","2013-12-03","Auckland to Hong Kong on 15 October. So good! The steward was the most helpful I've known the cabin was actually warm (I hate how cold most planes are) the food was fine the movies were a bit out of date but it seems that all the airlines are doing that now.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Hill","United States","2013-12-03","We flew on November 21st service from Auckland to London via Los Angeles LAX and had a great comfortable flight. They didn't have vegetarian meals on the plane and upon realizing my boyfriend's medical dietary restrictions the nice flight attendant made sure to get him anything he could eat. She was very attentive and sweet and both of us felt well cared for on that very very long flight. She invited me to try my first New Zealand red wine and it was lovely. The boarding process was simple check-in was easy and the in-flight entertainment options were incredible with lots of recent films.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Peter","Malaysia","2015-04-06","Using AirAsia 2 at least twice per month for the last 3 or so years. Majority of the flights were departing on time and many touch down even a few minutes before scheduled arrival With the new KLIA2 facilities AirAsia flights from/to Kuala Lumpur are now so much more enjoyable than before with the carrier operating out of LCCT.","","","","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","R McBurney","Canada","2015-04-03","I have flown many flights with Air Asia and Air AsiaX over the past few years. I generally found them to be a value airline but my opinion is changing. I flew from HoChiMinhCity to Kuala Lumpur return. As with most discount airlines the ""all in price"" listed in the booking is hard to find. First of all you have to wade through the various ad-ons for baggage insurance etc deducting them as you go or you end up with an inflated fare. But to my surprise as I hadn't experienced this gouge before the booking imposed a $12 fee for using my credit card. As well the onboard duty free sales do not take credit cards only Malaysian currency and US dollars despite stating that all major currencies were accepted. My seat-mate on the inbound flight had to convince staff to accept Euros. All in all after all costs were added up the flight was only marginally cheaper than Vietnam Airlines and far less hassle with a full service carrier. Air Asia advertises low-cost but their fares have risen dramatically in the past few years. I don't think the average customer wants to have to spend time and energy having to find the ""all in price"" deducting the various ad-ons only to be stung at the end with the credit card charge. By then you are so fed up with the search for the initial fare that you just agree to pay the ""fine"" for using your credit card. In my caes it amounted to a surcharge of about 15%. The credit card companies charge their customers 3%. Flying discount airlines can be the only reasonable cost way to fly to some destinations. But always compare ""all in"" is an advertising pitch leaving you to find it.","","","Economy","","7.0","3.0","3.0","4.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","C Miller","Australia","2015-03-17","Perth to Denpasar (Bali) on A320. Everything about it was as you expect. Chosen for the exceptional price at the best times of day. Flights left on time/arrived early. Brand new aircraft. Only thing off-putting were the 'threats' about drinking alcohol on the flights and having future bookings cancelled as a consequence but I guess on a route like this they regularly get trouble.","","","Economy","","9.0","5.0","5.0","1.0","1.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Benoit","Canada","2014-10-28","Flew to Paris in business as AC was asking an outrageous amount. Took the last flight out on Saturday night. The boarding was easy enough settled in the seats but they were hard as rocks. There was no attendant and I was served 1/2 a sandwich. On the return I was stuck near the window. Impossible to get out of that seat. I had to bother the passenger next to me. The plane was unbelievable hot because it sat on the tarmac and many were complaining about the lack of air-conditioning. I have now decided not to fly unless absolutely necessary and never with Air Transat.","","","Business Class","","","2.0","2.0","3.0","3.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M D Truscott","United Kingdom","2014-10-28","Flew Manchester to Calgary and Vancouver to Manchester everything from initial enquiry to returning back to Manchester was first class we flew club class plenty of room very good food for an airline and more than enough to drink. Also very good value.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Alan McIvor","United Kingdom","2014-10-22","In the past 2 years I have travelled with Air Transat 26 times. In the early days I would buy an upgrade to club at the check in and at £100 pounds or so it was well worth the better seat comfort which was my main concern. The food and beverage is way above the economy standard. These days I only book economy as the rate for club is much more (£300) plus and you are not immune from the frequent screaming brat brigade behind the curtain. Now I take pot luck and get my seat allocated at the check in. I don't think I have ever been on a flight that has left on time - always 30 mins plus late as a minimum and on one occasion we left over 2 hours late! No apology coming from the crew and some missed the ongoing connections. To be fair the staff have been overall good given the standard of some of the passengers expectations. So why do I keep using Air Transat? Simple they are the cheapest and Gatwick is much better than getting round to hideous Heathrow. My advice for what it worth is if you can manage 7 hours get fed and watered before you go. Expect screaming kids and if you are lucky you will be far enough away not to worry about and in any case get some noise cancelling headphones they help a bit! Check out the cost of club over econ and to be honest it just don't add up. Personally I wish they would give decent seats no food and water/drinks available at a cost and I would gladly pay an extra amount for that. Like the man says you get what you pay for I guess?","","","Premium Economy","","5.0","2.0","4.0","2.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Darey","United Kingdom","2014-10-22","I paid an extra £59 each way to Toronto for extra leg room. It certainly was not worth the extra money for the seats I had the food wasn't worth eating I would not travel on Air Transat again. I feel I wasted the extra money on the extra leg room seats.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Le Quang","New Zealand","2013-12-03","Flying short haul from Christchurch to Auckland it was one of my favourite flights. Staff were friendly and nice. The safety video instruction was the best I'd seen and honestly it was the first time I saw all the passengers paying attention to it. The only thing that I did not like was the food well actually the snack Cookie Times and chips no other choice. I preferred the muffin!","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P Sran","Australia","2013-12-02","SYD-AKL-YVR-AKL-SYD return agree with majority of comments re checked in baggage allowance + cabin bag allowance (7kg) as last time I flew to North America checked in baggage allowance was 2x 23kg bags. Clean Cabin friendly staff decent inflight catering + AVOD options.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Terry Carson","New Zealand","2013-12-02","Wonderful service in Vancouver Sydney and Auckland airports. Inflight entertainment and food were excellent. Cabin crew very friendly and helpful beyond call of duty. My wife required wheelchair due to injury and ground staff wonderfully attentive. The best in the business by far.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Landingin Mark","Philippines","2015-02-18","AirAsia Philippines: MNL-KBO-MNL. This budget airline surprised me in almost every aspect I can think of. Ground and Cabin Crew were friendly both outbound and inbound flight were on time price was reasonable. Although its unfortunate that they are still stationed at the old manila domestic airport I can say that it doesn't mean the other local airlines using the new airport terminal are better. I can even say that my experience with Air Asia was way more pleasant compared to the others.","","","Economy","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Harvey","United Kingdom","2015-02-18","In January we travelled on four flights in Cambodia-Thailand-Vietnam. Everything about the flights was completely satisfactory and simply no fault could be found. I have no hesitation in recommending them. It's a pity such airlines based in the UK / Europe do not seem to operate at this level. Food and inflight entertainment not used. Only included as one star as the system demands it must be answered.","","","","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Price","Thailand","2015-02-11","Fly drive Mukdahan - KOP - DMK. Poor service at check in. Bag overweight so had to pay extra. No problem. Went to service desk to pay. Lady started to serve my wife and then dealt with someone at the next window already being served and ignored us. Flight cramped compared to Nok Air. Drive was fine and on time from Mukdahan. Plane to DMK a little late.","","","","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Lee","Australia","2015-02-11","Travelled first time on Air Asia between Sydney-KL-Penang and Sydney-KL in Business Class. Got a cheap deal as I booked months ahead. Both trips were very pleasant and the female air crew were very pleasant and efficient. Not too sure about the male crew as I only saw them sitting down or eating as their female colleagues worked. The Business Class seats were very comfortable and a pillow and duvet was provided. Food was warm and served at the time you requested. Ground crew in KL kept customers waiting for more than 20 mins as they served 1 customer with issues. Common sense would dictate that this customer be served separately and kept the line moving. Staff were very strict with luggage allowance as I saw many people re-packing at the counters. A good trip and I would fly Air Asia again.","","","","","8.0","5.0","5.0","4.0","1.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Brown","United Kingdom","2014-10-20","Flew to Vancouver Flight TS777. 6 October 2014. Awful hot flight. AC not working for a few flights. Food was horrible especially the inedible 'pizza'. Seats were very uncomfortable. Tickets were around £1200 for 2 so not that cheap to merit extremely hot long haul trip with broken AC and awful food and rigid seats.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Maron","Canada","2014-10-20","Flew from Toronto to Dublin and was very disappointed. The flight was overnight and for 5 of the 6 hour flight the fluorescent lights were left on making sleep nearly impossible. I booked the flight direct and they decided last minute to stop over in Montreal and pick up more passengers. Meaning from the time I boarded in Toronto I waited about 3 hours before I was served a lukewarm dinner which barely passed as edible. The flight crew were very nice however served extremely slow. My finished dinner was sitting in front of me for about 45 minutes before someone took it away. The plane itself was also not something I would pay for. The seats were extremely small (the smallest seats I have ever been on) and the aisles were so narrow I hit elbows the whole way down to the one of two washrooms onboard. Overall I was extremely dissatisfied with the experience. There's a reason the tickets are so cheap. I would definitely pay the extra in order to not have to fly with them again.","","","Economy","","2.0","1.0","3.0","2.0","4.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","W Frost Charles","United Kingdom","2014-10-12","We flew with Air Transat MAN to YVR on 26 Sep returning 04 Oct in Club Class. From check-in at Manchester to disembarkation at Manchester 9 days later the service can not be faulted in anyway. We were made to feel special at all times. Pre take off drinks salad starter main course dessert cheese and warm bread Good wine choice. Their speciality coffee was a good touch. A large mug of coffee containing Grand Marnier and Baileys and cream on top. Yummy snack before landing at Vancouver. Very comprehensive IFE. Plenty of films tv shows etc. Return service the same. The seat was comfortable for a long flight. This was excellent value and service for a leisure airline. Our bags came off the plane first at both ends Well worth paying the extra.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Wayne Robson","United Kingdom","2014-10-12","September 26th 2014 - Manchester to Vancouver October 4th 2014 - Vancouver to Manchester. Booked over 12 months in advance directly with very friendly telephone agent in Montreal and got Club Class for a great price. Both flights on Airbus A330 with no itinerary changes. Very speedy check-in at Manchester with 'fast-lane' security included. Flight on time to the minute and as we were club passengers we boarded first. Greeted onboard by the staff and immediately offered us drinks and explained the workings of the seat and entertainment system. Legroom is more than comfortable and seats had a good recline. We were then given complimentary comfort packs headphones and amenity packs. After takeoff we were offered unlimited drinks before being served delicious meals served on china and tablecloths liqueurs after dinner and even came round with speciality coffee. Further snacks and drinks followed until we landed at Vancouver and our 'priority' luggage was delivered immediately. Similar service on the return flight and very organized hassle-free check in at Vancouver - again with 'fastlane' security. Plenty of drinks snacks hot-towels newspapers and a delicious Chicken dish served beautifully. After a relaxing flight a continental breakfast was served with fresh coffee juice and tea. We arrived at Manchester 20 minutes early. Air Transat offer a great Club Class experience for an amazing price. Seat comfort is probably not what you'll find in some other business class airlines but the clean cabin mood lighting relaxed atmosphere and very attentive service is exceptional. They only have 12 Club seats on a 345 seat aircraft so book early do avoid disappointment!","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","G Thomas","Switzerland","2013-12-02","Flight from Auckland to Shanghai: Check In: friendly but not very helpful staff when I raised an issue the only answer was: give feedback on our website this is not what you expect as Frequent Flyer and passenger flying in Business Class. Business Class seat: worst seat ever seen on a long-haul flight. The seat is a very old recliner seat even not electronic but manual adjustment of seat position. Very uncomfortable. Food very bad (quality and taste very limited choice). Service: OK but not on Business Class level. Conclusion: NZ is completely overrated they have old aircraft's with old seats and the food and service is far below competitors!","","","Business Class","","1.0","1.0","2.0","1.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T Adams","United States","2013-11-27","My wife and I just finished a 2.5 week trip to New Zealand. The flight and stewards were excellent however the trouble came when checking in at Auckland airport to come back to LA. We were going through to customs and a lady called us and said we needed to weigh our two carry on bags. Apparently they have to weigh less than 7kg and one bag weighed 9kg and the other was 11kg. My carry on bag itself weighs 3.5kg empty. The lady tells us we have to turn around and go all the way back downstairs to where we checked in. We were already pressed for time and now were in danger of missing our flight. We go back downstairs and there is one lady covering all of the checked bags. We wait in line and she then commences to tell me they have to be below 7kg or it will cost me $200/bag. Also they need to be consistent in this policy. As the lady stopped us before customs to weigh our bag 10 people walked by with bigger bags than mine. I hope they review this policy as they are getting a lot of bad press and a lot of unhappy economy class patrons who last time I checked still represent the majority of seats on the planes!","","","Economy","","3.0","3.0","4.0","4.0","5.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Cowburn","Thailand","2013-11-22","The flight itself was just the same as any other airline no problem. But what really annoyed me was the treatment I received at check in. We flew from Blenheim to Auckland. A family group of 4 of us checked in. Maybe one case out of the 4 was overweight but they took into account that in total others were lighter and we did not exceed the overall allowance for 4 persons. All good so far. They insisted on weighing my hand luggage which had been stripped down to a few light items but the main content was my CPAP medical machine that deals with my sleep apnea condition a camera tablet and lap top. Overall weight was about 9kgs about 2kgs over the limit of 7kgs. The check in man told me that I was over the limit and would have to remove some items. I pointed out that I had a laptop hoping he would then just let it be. On the flight to Christchurch the Air New Zealand check in told me 9kgs including a laptop was OK and let the bag go. This time the man told me to remove the laptop so he could weigh the bag again. It is an ultra book so extremely light which still made my bag 8kgs. He still wasn't happy and insisted that I remove more items. This was extremely embarrassing for the sake of 1kg but in the end we placed some items in a plastic shopping bag which my wife was allowed to carry on because she only had a handbag. This reduced the weight down to 7kgs which made the check in man happy and I could then put my very light laptop back inside. Rules are rules fair enough but for goodness sake. My wife had next to no hand luggage why couldn't they just aggregate the weight for our group or at least for the 2 of us? In the end I put the items back in my bag anyway but the irony was that it was a small plane and the overhead lockers were too small to even take the regulation hand luggage bag I was using so it had to stay on the floor under the seat in front. So it wasn't as if the bag would have been too heavy for the overhead bin anyway. I expect this kind of treatment from a LCC but not from a full fare carrier like Air New Zealand. It was very embarrassed and it just left a bitter taste for the whole flight. I won't be rushing back to Air NZ I can assure you.","","","Economy","","3.0","4.0","4.0","0.0","0.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","A Santopoli","Australia","2013-11-20","Flew MEL-CHC-ZQN-AKL-MEL A320 and ATR72. Legroom on the Trans Tasman flights are a joke in fact the domestic A320 aircraft have more legroom! Movies on the Trans Tasman flights are quite dated and definitely nothing current on show. Catering for those who paid for it was just ok nothing special. Service by crew was ok I missed out on drinks (cabin crew didn't make it to my row) even though I paid for ""The Works"" fare. This experience certainly does not convince me to fly them long haul I would definitely recommend Qantas on the Trans Tasman flights.","","","Economy","","5.0","2.0","3.0","3.0","3.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Chin Yee Meng","Malaysia","2015-07-24","Kuala Lumpur to Tokyo Haneda. A full flight with mostly Japanese passengers, delay for 30 minutes but managed to arrive on schedule. Meal is ok and limited legspace, but bring your entertainment devices to keep up the time. Great choices as HND is near city. I noticed that seat 45A onwards the cabin is hot.","A330-300","FamilyLeisure","Economy","KUL to HND","8.0","4.0","4.0","3.0","","3.0","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Alexander Capousis","South Korea","2015-02-06","CNX-MFM. Kiosk check-in with no bags. Took all of 10 seconds. Flight landed on-time in Macau. Flight left on-time but waited on the tarmac for 20 minutes before take-off with no explanation as to why. Cabin staff friendly and helpful. Would happily fly them again especially ex-CNX!","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Harry Wiles","Australia","2015-01-26","Recently flew from Sydney to KL on Air Asia the flight was pleasant and the staff were friendly. This airline is great value for money and perfect for getting you from point A to B for a fraction of the cost. Inflight entertainment and food is optional yet not necessary. I would recommend upgrading to the quiet zone for a few extra dollars. A number of us also travelled with bikes and other excess luggage the airline was great in taking care of this and we travelled without an issue. I would defiantly recommend and will be returning to Malaysia with them in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Adriansz Allison","Australia","2015-01-23","10/1/15-17/1/15. QZ547 and QZ 544. My husband and I travelled on Air Asia Perth to Denpasar return last week and the flights were fine. The Perth to Denpasar flight left 30 minutes early and as it wasn't a full flight my husband was able to stretch out and have a sleep. The Denpasar to Perth flight was full but once again there were no issues. The flight attendants did their jobs competently. I would definitely recommend Air Asia for short trips.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Purantoro Danzel Samuel","Malaysia","2015-01-19","Flew the KUL-CGK on 20 December and CGK-KUL on 4th January. On the sector KUL-CGK the food that I pre-booked was delicious served hot nice and creamy. On the sector CGK-KUL food was served hot and it was awesome. Overall good trip satisfaction. FA's were nice and presented a good service throughout the flight. Will continue to fly AirAsia.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Hill","United Kingdom","2014-10-12","Have travelled several times with this airline - food leaves a lot to be desired. Seated next to a young child maybe 2-3 years old who for the duration of the flight never stopped screaming - I know this is not the fault of the airline but this is not the first time I have had to endure this flying with this airline. Having said that I will still continue to fly with Air Transat but please make an effort to improve the inflight food even if it makes the cost of flying a bit more.","","","Economy","","2.0","4.0","4.0","1.0","1.0","","","5.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","H Flavell","Canada","2014-10-08","Vancouver to London. I booked my (direct) flights way in advance only to be told two weeks before my trip that my return flight was now stopping on the way. After many emails asking to be put on another flight any other day and being told that there was nothing available I noticed my flight was still being advertised as direct a week after they had changed it. After another email stating that they were false advertising magically they found me another seat on a flight the next morning. The food is rubbish and not enough of it only one meal on a 10 hour flight also the exact same as the outbound flight no option to even purchase anything except pringles or crisps. The wine - I'm not sure where they get the stuff they serve with the meal but it is absolutely the worst after that you have to pay a premium if you want another drink. I don't get it how much could it cost to have a couple bottles of wine vodka and beer on hand to give to the passengers? The service is mixed some of the check in staff I have encountered have been amazing making calls to get me better seats and others have been very rude. Flight attendants are mostly nice and some exceptional. The entertainment is a great new system that has worked quite well for all but one of my flights. They have some new movies but they dont seem to change them very often most of the TV series were the same as they were a year ago. All in all I wont fly them again and I wont recommend them they just kind of feel cheap like your flying a short domestic flight where it doesn't really matter.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Gourlay David","Canada","2014-10-08","Certainly a real mixed bag when it comes to offering my opinion on Air Transat. Okay let's start with the good we paid the additional fee for the ""Option Plus"" and it provided us with what they said it would. Priority check in seat selection priority baggage handling and a few extras on board. For the round trip ticket (Vancouver to Glasgow) the price was better than the two big guys (Air Canada and British Airways). Flight both ways right on time and although we had an hour stop in Calgary at least we flew into Glasgow and avoided the ""Heathrow nightmare"" and believe me avoiding Heathrow was an absolute bonus. Seats were reasonably comfortable lovely mood lighting and a fairly good personal entertainment system. Service by the cabin crew was good on the round trip so all in all I would say the flight was quite satisfactory. Now the bad the food that was served was simply awful and I have no doubt the fight attendants knew that. I've made numerous trips back to the UK in the past 45 years and I honestly can't recall airline food being as bad as what Air Transat served on this flight. It really defies logic in my humble opinion as to why they couldn't add an additional ten to twenty dollars on a ticket and provide passengers with a reasonably quality meal. Ten hours on a flight to the U.K. so yes food is going to be served but really this food was simply terrible if they served food like that in the prison system they would have mass riots to deal with!","","","Economy","","7.0","4.0","5.0","1.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Forshore","United Kingdom","2014-10-05","We travelled London to Calgary and Vancouver to London - never again! They have squeezed 9 seats per row into an aircraft designed for 8 seats per row. This results in a seat 16.5 wide though I believe they claim it to be 16.7. Consequently the seats are appallingly uncomfortable and in my case resulted in severe back pain following both flights. In addition the food was disgusting and I didn't eat very much of it choosing instead to go without. There were insufficient pasta meals meaning that by the time we were served there was no choice. It was take the meat meal or go without. The breakfast served was indescribable. On the flight out we complained several times about the air conditioning which was set too high. The cabin was very cold and passengers were adding jumpers and even coats in order to try to be comfortable. Our requests to turn the air conditioning down a little were ignored and we were seated in a freezing flow of air the whole flight (we were sitting in central aisle seats - avoid). The return journey was a little better as we wore several layers of clothing and booked side seats which were not as much in the flow of cold air. We paid £9 to book our seats I see that now they have increased the price to £13.","","","Economy","","","1.0","2.0","1.0","2.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Chris Fox","Australia","2013-11-18","Travelled PER-AKL on Air NZ aircraft was a B777-200. Must admit I was a little disappointed with the level of service which I found to be a bit inconsistent. The cabin manager and a couple of the staff in the business cabin were excellent but were let down by a couple of their colleagues who looked like they were just going through the motions. One of these was an older member of the team who just didn't seem to have the friendly disposition and level of service you would expect when travelling in a premium cabin. The positives were the food and wine which was excellent. The negatives were the bed and the IFE in my seat went unserviceable fortunately there was a vacant seat so I was able to move over to that! When it did work the bed was of a good quality and the IFE had a good screen and wide variety of choice. If they are going to do a personalised service they need to get the persons name right as after I had corrected the flight attendant with my name I was then referred to as someone else later in the flight.","","","Business Class","","7.0","4.0","3.0","4.0","4.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","John Wood","United Kingdom","2013-11-18","We flew NZ1 LHR-LAX and NZ2 LAX-LHR 777-300. Both flights were typical of ANZ quality and what we've come to expect over the years good food IFE and cabin crew. For the return trip we upgraded to exit row seats 34J & K and found them to be a good investment in terms of the extra cost althoughas others have commented it was a little chilly so use the blankets. Chatting with a member of the crew I was disappointed to learn that the new P.E. seats as fitted in the 777-300 are not to be used in the 787 aircraft because the company that makes them have made it uneconomical for ANZ. I think this is a shame having travelled in them before we found them far better than any other P.E. offering.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Clark","New Zealand","2013-11-14","777-300. AKL-LHR. The seats are ridiculously cramped they may be OK if you are waif-like but anyone else will struggle I know that airlines cram in economy passengers so they can make money on the premium seats but Air NZ has gone too far. I felt sorry for the crew negotiating the narrow aisles and having to be polite to disgruntled passengers. The in-flight entertainment and meals were of a high standard but that doesn't make up for the physical discomfort. I travel to and from Europe at least once a year and my airline of first choice has always been Air NZ but the experience has got so much worse over the past couple of years that I won't be travelling Air NZ long haul again.","","","Economy","","3.0","1.0","3.0","3.0","4.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Jones","United Kingdom","2013-11-13","LHR-LAX return. Have to say both flights were the most uncomfortable ever. Very hot on both legs and even the stewardesses were complaining about the heat. Also seating on the 777-300 is very cramped. BA or Virgin next time i think.","","","Economy","","3.0","1.0","4.0","5.0","5.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Chin Yee Meng","Malaysia","2015-07-24","Flew Kuala Lumpur to Chengdu D7326 (Gate Q14-KLIA2).  Completely full flight with mostly Chinese travellers. Seat 46G, overall a normal flight with satisfactory product offer. Arrive on-time and meal is just ok.","A330-300","FamilyLeisure","Economy","KUL to CTU","6.0","4.0","3.0","3.0","","2.0","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Scott Harwood","United Kingdom","2015-06-11","Flew from Gold Coast (OOL) to Kuala Lumpur (KUL) on the 13th May 2015. I had booked a flight from Sydney to KL, but the flight was cancelled a month prior to departure with no explanation given. They shifted me to a flight that would have left me stranded in Kuala Lumpur, unable to catch my connecting flight to Europe. However, they
did offer me a full refund, which was processed quickly and efficiently. As I was based in northern New South Wales at the time, I booked a flight from Gold Coast instead. The online check-in was quick, however I was placed in a middle seat. On board the plane, let's just say I was lucky enough to have some pretty powerful sleeping pills. The Economy seating on the A330 was cramped and narrow - something which you don't want when you're 6'1"" tall. Additionally, you have to pay for entertainment - something you don't usually expect on a 9-hour flight. The cabin crew could not make themselves clearly understood either. I will say a few good things about the airline, though. I had ordered a nasi lemak when I booked the flight - this is unbelievably delicious and thoroughly recommended. Also, AirAsia X is incredibly good value for money. In conclusion, I would recommend AirAsia X, so long as you have patience and the gumption to pre-order food.","Airbus A330","Solo Leisure","Economy","Gold Coast to Kuala Lumpur","4.0","2.0","3.0","5.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Wool","Australia","2015-01-14","As I write this my wife is trying to get home from Bali. They promoted their new direct flight from Melbourne to Bali late last year which we booked only to be told two days before departure that they never had authorisation for that route. As a result she had to travel through KL and this added an extra 8 hours to her trip. They promised that the issue of the direct flight would be fixed before her return trip and guess what. Another text two days before she returns home saying that she is going through KL again. Then the morning of coming home the Flight to KL was cancelled and she was put on an earlier flight meaning she had to leave her hotel in a mad rush at 4am to get to the airport. In total it will now take her 16 hours to get from Bali to Melbourne with this joke of a so called airline. Add to that the customer service is poor the planes are dirty and they promise things they have no intention of delivering. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Danny Tang","Malaysia","2015-01-14","Kuching to Penang. Flight was scheduled at 7.55pm but was delayed to 8.30pm most likely due to bad weather. Boarding was fast seat was extremely narrow and I was rather shocked about it as only recently I flew with MAS. Flight was very bumpy but this is most probably due to weather. Food was rather tasteless and is not worth the price. The ticket price wasn't very cheap either only about RM20 cheaper than MAS. I would have opted for MAS if MAS has direct flight between these two cities.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","2.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Bobby Giannakopoulos","Canada","2014-10-05","YUL-ATH-YUL with an Airbus A330 on both legs. I've flown and rated this airline a few months before and this time it was a bit better. The check in process in Montreal and Athens airport went smooth. The seat comfort was good on the inbound because it was the emergency exit row and for the return leg it was fine I was flying on stand by so no complaints. The service and the crew onboard was fine nothing special and the meals were not the best. On the return leg there was an unscheduled stop in Shannon for refuelling (probably because of the weight restrictions) and we were informed when we were onboard. Entertainment was good with a screen on each seat despite it sometimes pausing - the movie selection was the same on both legs. Overall I think this airline is overrated but it's not too bad and it offers a better product and service than the other airlines on the same route.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Simpkins","United Kingdom","2014-09-28","Manchester MAN to Toronto YYZ and return on Airbus A310. By booking early for our Canada holiday I was able to secure Club Class seats at not much more than the scheduled economy fare and what a good deal that was. Comfortable seats with plenty of legroom in a 12 seat cabin pleasant and attentive FA's and as much food and drink as we wanted served with real crockery and cutlery. The ground procedures at Manchester need an overhaul though. Check-in and bag drop only open at the prescribed time and then they insist on checking and tagging cabin bags (which are never inspected again so why they have to be tagged is a mystery) all of which makes the online check-in facility superfluous. This was not the case at Toronto so why is it needed at Manchester? There was less service from FA's on the return flight although this did give passengers the opportunity to sleep which would have been easier had not the FA's been constantly chattering in the galley area or tearing up and down the aisles! Most of the complaints about Air Transat seem to come from economy class passengers but both our flights were full which says something.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Richard Moller","Canada","2014-09-24","Travelled from Toronto to London Gatwick on my first flight with Air Transat. I was leery because of the significantly lower price to other airlines but thought I would take a chance. What a surprise! Saved about 30% and the plane and service was excellent. It was well worth paying the additional money for a seat with more leg room if you are a tall person like me.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Art Woodruff","Canada","2014-09-22","Travelled with my spouse on August 23/14 to Paris and then returned to Toronto on TS 0489 on Sept 12/14. The flights left on time and seats were comfortable however the $300 additional charged for Option Plus is over the top. On the trip to Paris we noticed that only one other seat was designated Option Plus. We noticed a few things that didn't make much sense to us. If we hadn't booked Option Plus we could have still booked two similar seats at no additional cost and wouldn't have received the Comfort Package ($9) and one free small bottle of sparkling wine and small bottle of wine with our dinner. We arrived at the airport 2 hours in advance both leaving and returning and never had to wait in line so no big advantage here. In terms of our Priority Tags on our bags one bag in Paris took close to 20 minutes to arrive after receiving the first bag so again where is the value for money. On the trip to Paris we were asked if we could have wine instead of sparkling wine (why are customers not given that option). We noticed as well that the food cart went by us at least two times and when we were finally served whatever options the other economy passengers had were taken away from us-we were served leftovers. I suppose on a busy flight with many Option Plus passengers the issue of time would be taken into consideration (this was not our situation). This was our first trip with Air Transat. We travel to Mexico each winter. On the trip home to Toronto I discussed the situation regarding wine selection and timing of meal services with two flight attendants (very cordial) however they were simply following company policy. I should point out that I think we were the only ones with Option Plus. Again we asked for wine instead of sparkling wine and were accommodated (good) however the leftover meal was for a child not an adult-again why wouldn't we be served the same time as the folks in the front of the aircraft. Our bags were first-off in Toronto (good).","","","Premium Economy","","3.0","4.0","4.0","1.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","B Sparrow","United States","2013-11-08","Having just returned to the US after visiting New Zealand. I wish to comment on the economy seating on B777-300 compared to the B777-200 AKL-LAX. The seats in the new B777-300 are ridiculously cramped both in width and pitch. I had the fortune to buy the emergency seats on both legs but would have struggled if I had been in normal economy on the B777-300. In addition the extra crammed in seat reduces the aisle width to uncomfortable levels for both sitter and walker. Perhaps you should be calling them Hobbit Seats for Hobbit sized people. Even your steward staff were complaining bitterly about the negative feedback they had received from cramped Kiwis. Did Air New Zealand get any focus groups to try these seat mockups for size or did Air New Zealand marketing people get done over by the people who sold the premium seats? Your superb airline staff cannot overcome the 12 hours of cramped misery that that I heard people complain about.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Douglas Neckers","United States","2013-11-05","My wife and I traveled on 2 transpacific flights (ANZ 01 ANZ 06) recently and arrived at LAX 2 days before the Friday Nov 1 bombing. These flights and two others from and to Melbourne were the most comfortable international flights we've ever taken and we started flying internationally in 1968. We'd recommend Air New Zealand. Auckland International Airport was also superb though I speak less enthusiastically about Melbourne. My only negative is why does ANZ continue to use LAX? That airport was a total mess and the pits before the recent shootings. Its (among other US airports - DTW for example) a national disgrace. Can't you fly into something close in LA and skip LAX?","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D Weiss","United States","2013-11-01","Flew on business class YVR-Auckland-Brisbane-Auckland-YVR on 772ER. Great business class seats. They made up our flat bed like a 5-star hotel maid service! Another plus are each seats are added with memory foam on top of the bed. Food also excellent! One little set back was few attendants were rude but the majority were friendly and courteous. Also flew on Air New Zealand Link flying between Auckland-Blenhiem aircraft's are old and cramped. Did not alter my flight experience because these such a short flights with stopover in Wellington.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","3.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Simon Geddes","Australia","2015-05-20","D7 212 KUL-MEL. Check-in at KLIA2 is very efficient. Boarded on time but a technical fault with the APU resulted in a 45 minute delay. Once underway the meal service was slightly chaotic though everyone did get their pre- booked meals in a reasonable time. Cabin crew appeared slightly flustered for a lot of the time. Crew friendly and helpful though. Seats are undeniably narrow (16.5 inches) but seat pitch no worse than most at 32 inches (and 2 inches better than Jetstar's Dreamliner). Definitely recommend paying the bit extra for a 'hot seat' with extra legroom (I had 17C). The Quiet Zone seats are rubbish.. Same seating as further back and whilst there are no children in this forward cabin there are still plenty of loud adults. Much better to select a bulkhead hotseat and stretch out there. Overall a reasonable flight at a fantastic price!","","","Economy","","7.0","2.0","4.0","4.0","2.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","G Daly","Australia","2015-04-28","I flew to Melbourne from Bali with Air Asia Indonesia X on 21 March 2015. This price included 20 kg of checked in luggage a meal and a small bottle of water. AA ground staff and software need to be improved. When I boarded the plane I found a man sitting in my seat. I showed him my boarding pass and he showed me that he also had a boarding pass for the same seat! I waved to the flight attendant and she came over and told me to wait. After five minutes she returned with a passenger list and sent the man to another seat. There is no entertainment available on an Air Asia Indonesia X Airbus A330 plane. Seat width and legroom are also tight. As the flight was only one third full many passengers were able to sleep spread out over three seats. The Air Asia Indonesia X plane left on time and arrived punctually in Melbourne. Overall I prefer to fly in a Jetstar Boeing Dreamliner rather than an Asia Indonesia X Airbus A330.","","","Economy","","5.0","2.0","2.0","3.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ajit Patwardhan","Australia","2015-03-30","Flew SYD-KUL 7/3 quiet zone and Business return on 23/3. You pay for what you get but compared to 6/12 months ago no choice in drink selection or snacks and prices have increased dramatically. Business class toilet had toilet rolls as tissues soap dispenser leaked and staff could not fix it. Suddenly it appeared that supplies were limited or restricted by the suppliers? No lounge at KLIA2 (being repaired). The full service MAS is appearing more attractive now as prices are becoming closer.","","","Premium Economy","","5.0","4.0","4.0","2.0","3.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","L Choong","Australia","2015-03-23","I travel quite frequently between PER and KUL and in last six months on several trips I have been moved to other flights causing much disruptions/inconvenience to planned bus/train connections. I have a trip coming up in about four weeks and discovered (through manage by bookings) that they have moved me to other flights again. They have not even notified me by email/sms.","","","Economy","","3.0","3.0","3.0","3.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","H Richard","Japan","2015-01-11","KUL-HKT-KUL. I accept that if you don't pay to choose a seat it will be selected randomly. But to split people up on the same booking (my wife was in the row behind me) is ridiculous. Outward flight 15 minutes late (it appeared that someone's bag was being offloaded so maybe someone failed to board the flight) before arriving into the chaos of Phuket airport arrivals (I reviewed this airport separately).","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Rajesh V Baliga","India","2015-01-05","I flew Air Asia in July from Bengaluru to Chennai 4 times onward and return as well. The fares were excellent and the planes neat and clean. The price is the Company's UPS which is helping them do well in Malaysia Indonesia and other Asian countries where they fly. The only thing which I did not like was issuing Paper Boarding passes instead of the regular passes. But I heard they have changed this and are now issuing the normal passes. Would surely fly again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Chris Payne","Australia","2014-12-29","Just flew four sectors with AirAsia and couldn't fault except for limited menu options at the end of the flight from Sydney to KL. Only complaint would be about their partner optiontown. I paid for an upgrade and booking fee for 2 via their website about 2 months prior to our flight. About 4 hours before the flight I received an email saying our flight upgrade was unsuccessful. We got on the plane to an announcement that there were upgrades available to business class for almost double what we originally paid - 4 in fact. We feel ripped off. I do not accept their were 4 business class cancellations. Either Air Asia or their partner Optiontown are guilty of charging our booking fee for no service.","","","Economy","","7.0","5.0","5.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Aadi Achint","India","2014-12-22","Flew with them this week between Bangalore Chandigarh and back to Bangalore. I feel the airline has potential if handled properly. The ground staff leave a lot to be desired. Our flight from Bangalore although boarded on time the crew could not clear for quite a while. Pilot seemed to take each thing at a time effecting delay. The return leg was further confusion as fog delayed the incoming flight but no one was interested to let the passengers know the same. No announcements. Also in the aircraft the crew just forgot to ask all to switch off the phones. If it is not much of a problem then why push for it all other times. Where is the safety when the announcements were not completed. No smoking announcement not made. Some positives though. Good pricing strategy. Fresh aircraft and good potential if staff improve.","","","","","2.0","2.0","1.0","3.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Sathianathan","Canada","2014-09-14","Toronto-Paris and Amsterdam-Toronto for a group of 4. I was able to check-in online for the Toronto-Paris flight but there was no option to check-in online at Amsterdam. When we got to Paris we had use buses to get to the terminal which were very crowed. The flight was very small and tight. They designed the seats to fit 9 in each row on a A310. Even the attendants were having a hard time pushing the cart through the isles. Ensure to bring your own headphones pillows and blanket as they are not provided. They charge $9CAD for them. The food was just horrible with no flavor at all. Bring your own meal. Definitely as budget airline but definitely not worth the price they charge. It'll be worth the extra money to book with a national carrier.","","","Economy","","3.0","4.0","4.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Flynn John","Canada","2014-09-14","Gatwick to Toronto 2/09/2014 and return from Montreal 8/09/2014. Both flights were on one of the new Airbus aircraft and both flights were not an enjoyable experience on the way out there were screaming children for a total of 7.5 hours and on the way back we had the dread of all air travellers 2 young children in the seats behind who spent nearly all of the 6.5 hours shouting screaming and banging the back of our seats. Apart from all of that the aircraft seats are fairly comfortable  the aisle between the rows of seats seems very narrow which does not lend itself to having a stroll around to stretch legs. The service is very mediocre and the food on both flights left a lot to be desired. Odd to find that any goods could only be purchased on board by credit card charged in Canadian dollars and not cash.","","","Economy","","7.0","3.0","3.0","2.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Simon","Australia","2013-10-31","I flew from Perth to Auckland return thinking Air NZ was as good as it use to be. I was so wrong! Cramped packed flights bad service below average food. I also paid for and did not receive a meal on the return fight. Air NZ you have allowed yourself to slip into Budget airline status. You have lost another long time customer.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Robertson","New Zealand","2013-10-30","Flew SFO to AKL. An absolute nightmare. The plane was full and very cramped. Service was non existent. The staff sat in the galley for nearly the entire time and when I went to get a drink I had to lean over the steward who was reading a newspaper and he sighed loudly because I had disturbed him. No offer of help at all. I ended up pouring drinks for the passengers that where queuing. Toilets were a disgrace and stunk to high heaven. After a year of saving and sacrifice to take this trip it seemed like a huge waste of money. I will never fly long haul with Air NZ again.","","","Economy","","3.0","2.0","1.0","3.0","4.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Knibbe","South Korea","2015-03-17","Flew from Incheon to Melbourne return via KL. Overall I was satisfied with this airline for the price I paid although by the time you pay for the extras you want you don't end up saving that much compared to a full service airline. All the flights were on schedule or ahead of schedule. The staff were all efficient professional and friendly. The cabin on the last leg of the journey felt very cold and so I had to pay to rent a blanket. The flights were smooth and I was pleased to get updates from the pilot about our flight - you don't get this with Chinese airlines. The meals that I pre-purchased were tasty but don't bother with the 'maximize you meal' stuff it's just a bit of sugary rubbish. The transfers at the new KLIA2 airport were smooth and the terminal there is very good.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Sim","Australia","2015-03-04","I was one of the unfortunate ones whose flights to and from Adelaide were cancelled. Had proper consideration and care been given to customers and appropriate alternate arrangements been made I would have had no cause for complaint. However this was not the case. The re-routing process was a nightmare. Only my partner was re-routed to Melbourne for our return flight while I had to resubmit the request after a few days. Upon checking in at Melbourne airport we were advised that our KL to Penang sector was on different flights and were told to go to the transfer desk at KLIA2. First their customer service centre denied receiving my emails even though I was showing them to the lady at the transfer counter. Then after a few enquiries they said they had not changed my KL- Penang flight because the earlier flight I had requested had only one remaining space left which my partner was transferred into. They apparently did not think it was important to notify us of this to allow sufficient time to make other arrangements. I was told that my flight was full too so he couldn't come on mine on boarding I noticed an empty spot right next to me and another one across the aisle. We arrived in Penang 2.5 hours apart. Not only did I have to pay an additional 300AUD per person for my trip it took me more than twice the length of time it usually takes me on MAS. Flights were on time and thankfully we reached Penang safely. But service was non existent. Hoping the return journey will be less distressing.","","","Economy","","1.0","3.0","1.0","3.0","0.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Faiz Arramdhan","Indonesia","2015-02-24","My family and I flew from KUL-KUL-NGO. My journey was good although the distance between the seat and the seat should be repaired because of my long legs that required a long distance between seats. AirAsia X is an airline that serve long haul cheap flight so the so the comfort is important although the price itself it is so cheap. For the magnitude of the seat must be enlarged again and replace the seat base material because it does not taste good. My family and I had to scramble a comfortable place because our shoulders is always touching each other. For the food enough and tasty although it must be paid separately from our ticket. For a low-cost airline is all worth it.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Malli Charanjit","Australia","2015-02-11","21st Jan D7237 and 26 Jan D7 232. Flew last week from Perth to KL and back this airline is excellent for a low cost airline. Ground crew and flight crew were very professional. Was a pleasant flight will always fly with AirAsia and AirAsia X.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Danzel Samuel Purantoro","Indonesia","2014-12-18","Took the KUL-CGK-KUL on AK386 and QZ202 respectively. Cabin crew were awesome and very good. Food was ok but could add more menus and add more spices to the food.","","","Economy","","10.0","5.0","5.0","4.0","2.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Brian W Fisher","United Kingdom","2014-12-10","I needed to get to Bangkok Chiang Mai and Krabi. To do this within my allotted time span I had no alternative but to fly between these cities. The price differential is quite marked so I elected to try Air Asia which would allow me to compare it with Bangkok Airways who I had flown with before. The aircraft was configured as a single cabin. The first few rows sported cotton covers over the seat headrest and were reserved for passengers willing to pay a premium. The other seats were so close together that for any person over five feet six inches (like myself) were forced into a painful contortion to avoid digging their knees into the seat-back in front. Minutes after the aircraft departed the four cabin crew members wasted no time in blocking the aisles with trolleys flogging drinks and snacks followed quickly by the same four trying their best to get passengers to buy mementoes of Air Asia. My next flight (Chiang Mai to Krabi) due to depart at 12 noon was cancelled. Its replacement was rescheduled to depart at 5.30pm. This meant a totally wasted day for me and meant arriving at my pre-booked hotel at 9pm instead of 3pm. No apologies – no explanations from Air Asia. The only consistency being the aircraft seating configurations and 2 hours of discomfort instead of one. More of the same on my last flight so there is little point in relating it. All in all my experiences were certainly negative ones.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Graubard","United States","2014-12-10","Bangkok DMK to Siem Reap Cambodia on 24 November. First time on Air Asia. A320 arrived late but plane was turned around quicker than normal. Gate agents never said anything about the delay which I hate - just say the flight is late. We departed 20 minutes late and arrived in Siem Reap about 10 minutes late. Short 50 minute flight. Plenty of leg room (I'm 175 cm) and had a seat in the middle open so plenty of room. Flight attendants very friendly. Didn't eat or drink but snacks looked reasonably priced. Luggage was off quickly - immigration took forever but that isn't Air Asia's fault. Very nice airline and flew a couple days later again.","","","Economy","","8.0","4.0","5.0","1.0","1.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","McCullers Sandra","Canada","2014-09-06","TS 429 from CDG Paris on August 28th 12.55 pm to YVR Vancouver BC. You get what you pay for. Cheaper tickets mean rude check in staff dismissive service on board not treated very well by staff members. That about says it all. One word of warning - be prepared to try to stuff your carry on baggage into the size control check apparatus in Paris CDG. I will never again use this company if paying a little more money means people will be treated with respect then Lufthansa will get my business.","","","Economy","","4.0","3.0","1.0","3.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Christian Edwards","United Kingdom","2014-09-06","I flew on 29th of July and again on the 28th of August the first flight being TS541 from London to Calgary was really good with no issues the Air Transat staff in London Gatwick airport were nice and helped me out a lot. The crew on the flight was pretty much the same very nice and very helpful at the end of that flight the crew helped me get my bag out of the overhead compartment without me asking which was very professional. On the flight back it was a different story the staff in Calgary Airport were not helpful at all. Other than that it was a good flight. The new cabins are excellent but the only flaw is that if you tilt the screen up the person in front of you is fully reclined the screen has a mind of its own the system randomly thinks you touched it. They need to fix it because this happened on both flights with different aircraft.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T Armstrong","Canada","2014-09-01","We flew direct from Vancouver to Paris and back. An excellent experience all around. Air Transat delivered great value for a very competitive fare. Flights departed on time and arrived early. Service was friendly professional and responsive. Cabins were clean and comfortable. We purchased the Option Plus package and would definitely do so again. The combination of seat selection priority check-in priority boarding extra weight allowance free drinks and snacks and comfort kit was worth the extra fee. We will certainly be travelling with Air Transat again soon.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","H Grubb","Canada","2014-09-01","August 15 Flight 660 to Punta Cana. Return Aug 22 Flight 661. I think it is great that Air Transat staff now has more time to sell their Duty Free products and collect for charity since they don't have to do much else oh I forgot the drink and 7 little cookies. Both coming and going TV/Movie monitor didn't work properly (different planes). I think I paid the same (I even upgraded) that everyone else does for a decent monitor. 350 people for two bathrooms in the back and one in middle that only people in that aisle used. Certainly not very customer service friendly.","","","Economy","","5.0","4.0","3.0","1.0","1.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Scott Buntain","Australia","2013-10-29","BNE-AKL-SFO then LAX-AKL-BNE in Business. 3 legs on 777-300ER and 1 on 747-400. Excellent service on all legs seats comfortable entertainment and food/wine generally of high standard. Lounge in LAX perhaps too small for the number of visitors. Otherwise would recommend highly.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Ken Mackenzie","United Kingdom","2013-10-28","Flew LHR to LAX in Premium Economy and return four days later on the 777-300 ER. Totally sold on the product way better than BA or Virgin in my opinion. Enjoyed the sense of humor with the safety demo tape good one Air NZ!","","","Premium Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","N Ross","New Zealand","2013-10-28","AKL-YVR (Vancouver) - YVR-AKL. We had a good flight both ways. Our flight was on time going to Vancouver and 45 minutes earlier coming back to Auckland. Some cabin crews were friendlier than the others. (They need of a bit of re-training). The food was good as well as the inflight entertainment and seating. Overall we are always satisfied with Air New Zealand!","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Helen Hickford","New Zealand","2013-10-28","We travelled NZ1 LHR to AKL on 13 October and had a wonderful flight with great service from a dedicated cabin crew on both legs. Our issue is that a traveller was allowed to fly with bare feet in sandals which he took off on boarding. This is the second time we've encountered this on an Air New Zealand Business class flight I was sitting in 4A and this person was in 5B with his dirty feet on the ottoman in front of my view the whole way. Thankfully he got off in LA. As I said this is the second time this has happened to me and I think it's horrible.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","3.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Bas Sosa","Australia","2015-01-26","A very poor experience with AirAsia X as this airline is apparently severely let down by their ground operations. I'm 6 foot 7 and require extra leg room to safely make it to the other side. With AirAsia X this requires me to spend some money on an extra leg room seat such is their business model. I have no issues with this and thus spent an extra $100 or so in total but during check in my extra leg room seat was not available. Turns out that you lose your seat preference when you re-schedule your booking online which I did. The online system doesn't notify you of this. If you make a phone call and change your flight dates that way they will actually transfer the seat preference to the new booking but do it online and you'll lose it. This seems like a flaw in their operations. Ground staff offered me an emergency exit row to compensate but this was a middle seat and not in the 'quiet zone' which I had booked. A little annoyed because I wasn't getting what I paid for but at least I had the required extra leg room. When entering the flight (8 hours KLIA-MEL) I was astonished to find out that they had in actual fact given me a middle seat in a normal row and it came down to the cabin crew (who were excellent!) to sort it out short notice. In the end I got the bulkhead seat in the quiet zone which I had selected. I think ground staff might have been looking at a different seat map altogether. All in all a poor experience.","","","Economy","","5.0","4.0","1.0","3.0","1.0","","","4.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Siti Raudzah Malik","Malaysia","2015-01-19","Took a flight from KUL-HND HND-KUL in November 2014. The take off and touchdown were smooth. The cabin crews were also very helpful. There was an old man sitting next to me and he received the wrong meal order but the cabin crews responded very quickly and helped him. The meals were also delicious! Though there were not much in-flight entertainment I couldn't ask for more as I couldn't find any budget airlines that is as good as AirAsia X.","","","Economy","","8.0","3.0","4.0","5.0","2.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Graubard","United States","2014-12-10","Siem Reap Cambodia - KUL on 27 November. Check in was quick - my bag was over the 20 kg limit so they let me re- pack and carry on a 2nd carry-on the signs all over say ""only 1 carry-on allowed"" but I never saw anyone say anything to customers with multiple carry-on bags. Agents were friendly both on the ground and in the air. Inbound flight was late an hour so departure was delayed the same time ground staff announced the delay just at the time we would have been departing. Think its a standard of Air Asia to not announce delays promptly. Flight was good - 2 hours and again a seat in the middle free. Bought noodles and snacks - good value for money and delicious. Landed at KUL Terminal 2 about 45 minutes late and bags came out fairly quickly. Enjoyed the flight and definitely a good fare.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Van Hove","United States","2014-12-10","November 26th Chiang Mai to Hong Kong. Early morning flight (departure time 06.00) and while the standard check- in for international flights is 3 hours prior to departure time the counter failed to be staffed until 04.20. A small irritant yes but it was a harbinger of things to come. Ticketing and luggage handling pretty typical of any other airlines with the exception of dealing with excess baggage. Each bag is weighed and there is no leeway whatsoever. Every increment of one kilo was billed as excess baggage. They do not make this easy. The passenger must leave the queue walk across the terminal to the Air Asia cashier process the necessary transaction and then return to the ticket agent to complete the process. We knew we had excess weight we had pre-purchased an additional 20 kilos of sporting equipment. The agent unilaterally decided that trekking equipment was not sporting equipment therefore it was to be classified as excess baggage. We were forced to pay an additional 5575 baht (approximately 175.00 USD) simply based on his arbitrary determination. We pre-ordered and prepaid for an inflight meal. Their idea of a breakfast meal is a small tin of rice or noodles and a 4 oz. cup of water. It was the worst attempt at a meal I have ever witnessed. On this trip we used 10 different airlines. Did Air Asia get us to Hong Kong on time? Yes. Was the plane clean? Yes. Did we receive value for the money spent? Not even close. Of all the airline companies we flew was AirAsia at least average? Not even close! Would we ever fly this company again knowing now how they treat their customers? I hope we never are faced with that decision.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Handoko Taniwidjojo","Indonesia","2014-11-20","We were a group of five who took CGK - DMK - CGK flight (QZ 252 and QZ 255) both stints were pretty much on time efficient check in process at both airports. As expected we were seated at distant rows which was alright for us. Overall very satisfactory.","","","Economy","","9.0","3.0","3.0","3.0","1.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Arif Ismail","Malaysia","2014-11-20","AK384 KUL-CGK / BDO-KUL. Both flight departed on time and arrived a few minutes earlier than scheduled. Cabin crew for KUL-CGK - seemed friendlier and approachable. Luggage drop were fast as I did web check in.","","","Economy","","9.0","4.0","3.0","3.0","1.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","E Powell","Canada","2014-09-01","Just flew Vancouver to Gatwick and return seats are very tiny cramped and almost no padding the food was nearly inedible. The crew however was great very friendly. I really would encourage the airline to upgrade the seats a little and do something about the food!","","","Economy","","5.0","1.0","4.0","1.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Jones Henry","United Kingdom","2014-09-01","Flight TS296 Vancouver to Glasgow 17/6/14. One long queue Vancouver Airport for check in for several Air Transat flights very slow moving and chaotic. Very disappointed with cabin service during flight. Breakfast served frozen so inedible prior to landing Glasgow. Written complaint form completed and handed to Flight Director.","","","Economy","","","3.0","1.0","1.0","4.0","","","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Xian Mei","Canada","2014-08-26","Flew from Calgary back to Vancouver in August was pleased with the service plane tickets were cheap the flight was on time and the children got a special package at the end of the flight. Would definitely use them again.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Nick Barniville","Germany","2013-10-22","NZ1 on 13/10/2013 NZ2 on 21/10/2013. Best airline experience from LHR-LAX. Amazing service really comfortable proper bed super food and a great crew. Faultless service. Can definitely recommend business class.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Steel","New Zealand","2013-10-22","Air NZ has gone downhill lately and is more like a budget airline. Couldn't use the electronic check in kiosk and there was no-one to help. When we finally found someone she was very rude about our baggage told us we couldn't take one bag then just walked off and left us even though we were within the weight limit. Very rude. We would have been allowed a stroller for our baby but not a bag. Infants are allowed a carry on bag (not checked in) but as parents travelling with young children the last thing you need is another bag you have to lug through the airport. The assistant at the bag drop wouldn't help me get our bags on the conveyor even though I was carrying a baby at the time. Another passenger kindly helped instead. There were spare seats on the plane but they don't put them next to the people with kids who could really use them. Meals were tasty but small.","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","3.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Dani Tan","Philippines","2014-07-29","Airport used was the old Manila Domestic Airport dubbed the Terminal 4 and confuses you of a newer terminal but in fact it's an old terminal with no jetbridges and there is very poor ventilation. Zest Air is a disaster for Air Asia because it cannot be a part of the best budget airline in the world. Their airport staff in Manila are not friendly. Seat of your choice cost PhP100 even on check-in which is free-of-charge on other airlines. Their aircraft's are old and the painting is filthy (dirty) and the seat covers are torn and dirty. The cabin smells and the air conditioning is very poor. The plane I was on had several defective lights throughout the cabin making it darker. The flight attendants were friendly though but still the whole experience was a nightmare. I will never fly this airline again.","","","Economy","","2.0","1.0","1.0","0.0","0.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Sharpe","Australia","2015-01-19","I recently travelled with Air Asia X from Sydney to KL return. Both flights I was meet with bubbly and friendly flight attendants. Whilst on board the service continued with great food. The plane was clean and very spacious for a low cost airline. I also travelled with a bike on this journey with some airlines this can prove to be a bit of a painful task however this process was swift and handled better than some high class airlines in Australia. Coming home from KL I decided to ride in the quiet zone this is such a great idea and was met with all thumbs up from me as I was able to enjoy a lengthy nap on the red eye flight! Overall a great airline can't wait to head back over to Malaysia with Air Asia X in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","H Richard","Japan","2015-01-11","KIX-KUL-KIX. Booked in Jan 2014. In Dec 2014 AirAsia cancelled our return flight for ""commercial reasons"" (strange: Jan 4th is possibly the busiest day of the year for travel in Japan). We had to come back 2.5 days earlier losing our preferred seat in the process. Both flights on time. Boarding in KUL chaotic - one man checking boarding passes manually at gate P5 - causing queue of passengers in corridor just to get into the waiting area near the gate. Food poor (I think it has got worse) announcements far too loud and frequent. Immigration in KL (klia2) pretty quick baggage claim a bit slow.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Solinda Lokan","Australia","2014-12-29","The start to the trip was not very good poor service at the airport and lack of direction from staff. I guess that's what Air Asia gets for outsourcing their customer service on ground. Plane image looks like its been patched up. Food selection is getting boring. It would be best to bring your own food because if you have flown them before its the same old food. They could at least bring out one different dish on the menu which you can pre order but its all the same. Flight was fully booked so packed like sardines. Flight left 20 minutes late. Comparing the flight with last time it would appear Air Asia X have let their services go and its now going down hill as Malaysia Airlines becomes more competitive.","","","Economy","","5.0","3.0","3.0","1.0","1.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","K Pisichko","Qatar","2014-12-18","I fly AAX open jaw on the KUL-PER and MEL-KUL routes. Business class is a couple hundred dollars more than full service airlines but I get the chance to buy up to 40 kg of sporting goods extra baggage for a paltry amount (as compared to full-service airlines. I don't need the excessive amounts of food and drink served on regular Business class full-service flights. Mind you I miss the lounge access now that the Red carpet service has ended in KUL.","","","Premium Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","K Chhan","Cambodia","2014-11-20","My family and I (group of 5) flew PNH-KLIA2-PNH in November 2014. The PNH-KLIA2 flight was almost full and the KLIA2-PNH flight was completely full. Having been a regular AA and AAX flyer since 2006 we knew what to expect - value for money. Our expectations were kept at a reasonable level and once again we were not disappointed. Cabin service was good. I have found AA and AAX cabin staff to be at least as good as those of full-service airlines but some of the ground staff at the old LCCT and on the Gold Coast have been abrupt if now downright rude. A few ground staff at the old LCCT had a poor command of English. On balance though in my 8 years of flying on AA and AAX I have found AA and AAX to be good to excellent.","","","Economy","","9.0","4.0","5.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Walsh","United Kingdom","2014-11-20","12th Nov 2014. Flight: AK139 Hong Kong (1050 dep) to Kuala Lumpur (KLIA2). This is the third airline review I am adding - the previous two I have literally just submitted using a 'minus points plus points' format. I'm not sure that I can think of any minus points for this flight. There was nothing amazing about it but it ticked the boxes that this low-cost airline pledged to tick. I have scored 3/5 for ""Food and Beverages"" because I am required to score but I did not have any as I chose to bring my own on-board. However what the airline offers is more substantial and far better-priced and I would pre-book meals with them in future. As for ""Inflight Entertainment"" that is non-existent as would be expected.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","David Wright","Australia","2014-11-17","I frequently fly Air Asia and like the cleanliness and modern aircraft. This flight was Perth to Kuala Lumpur. The seat business class seating is okay and almost lie flat enabling a couple of hours sleep on the flight. The airline policy for quiet areas at the front on the plane is very good.","","","Business Class","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Stephen Driscoll","United Kingdom","2014-08-26","Gatwick to Toronto TS 623 10th August 2014. Last year we were told that by this year we could expect an aircraft with the redesigned cabins and we're disappointed to find it was the old configuration with not so comfortable seats and no choice in the movies provided. It' s highly likely I would have scored a 10 otherwise. The service from the cabin staff was excellent and there were more beverages offered than we could drink. The meals were excellent - the best I'd ever tasted on an airline and overall it was a very pleasant experience. We had priority baggage but through no fault of Air Transat it was a waste of time as it took an hour to get through customs and immigration so everyone's bags were at baggage reclaim by the time we got there. I wouldn't hesitate to book Air Transat Club again and I'm hoping that on the return flight we will get the new cabins.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Madeleine Tretter","Canada","2014-08-26","I flew from Toronto to Dublin on July 31 on the A310 aircraft. The aircraft is cramped and only has the shared screens. Having said that the service on board was excellent. On my return flight on August 19 I was on board the A330. I also upgraded to Options Plus for the return flight. It is a much roomier plane with the individual screens. The service on the return trip was once again excellent. Air Transat has come along way and as a regular flyer their service can't be beat.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Metcalf","United Kingdom","2014-08-26","After we booked our flights from Manchester to Toronto we read the on-line reviews many of which were extremely negative. So it was with much trepidation we began our journey to Canada late May returning mid July. However our experience was positive particularly on the homeward journey when we travelled on one of the newer airlines the seats were comfy we didn't feel too confined and there was nice soothing lighting system. We found the airline staff to be very efficient and helpful so no problem there. The food was ok but we could live with that having saved about £300 each flying with Air Transat. So all in all we were pleasantly surprised by our experiences.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Hardway Lara","United States","2014-08-18","We purchased the Option Plus. That put us in a different line for check in which in the end was not special. It allows for an extra checked bag for each person. On the plane it gets you a comfort kit: blanket eye mask and blow up neck pillow. Sadly they smell like plastic which was ok after being aired out for a week. Leaving from Montreal the airplane did not allow us to control our own air conditioning. 8 hours of flight while being hot and jammed in like a sardine was not great. Each of our seats had a TV screen and our choice of movies and TV shows to watch. The connection for headphones for my son and I was not good and we had to hold the plug in place to hear. The staff were pleasant and helpful on the way out. The way back from Rome was terrible. We thought we had learned from the way over and dressed in cool clothing. This time there was a/c we could control. But the screen was in the center of the plane and you could watch the movie they chose. It took me more than half way through the 9 hour flight to figure out how to get the sound to work. They did have Wi-Fi which helped take away some of the boredom for my son but the battery on my laptop gave out. The staff were rude and dismissive. On the trip back we had to change our tickets returning earlier than the 2 months we had planned. I fully expected to pay a change fee but I was told that can't be done and I would have to purchase new tickets. While shocked by this I bought them hoping that once I got home I could write to customer service and get some help. When checking in our bags I asked if we could please use the Option Plus that was paid for round trip on our first flight to cover the one extra bag we needed to check. I was told no. The guy behind the counter even begged of the supervisor since when he weighed all three bags we were still well under our weight limit. Still she refused and I had to pay over one hundred dollars for the extra bag.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Anthony Gallacher","Australia","2013-10-16","I booked on a flight from Los Angeles to Auckland on a 777-300 premium economy specifically to travel in their 2-2-2 Space Seating on a colleagues recommendation. Air New Zealand changed the aircraft to a 777-200 without any recourse. This aircraft is equipped with the old 3-4-3 economy seat type configuration and just not worth the additional cost especially as I was allocated a middle seat. You may as well travel in economy. Be aware you may book on a 777-300 to secure a space seat in premium economy just to be bumped to a 700-200 economy seat. I will be staying with Emirates or Qantas.","","","Premium Economy","","","1.0","4.0","4.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Robert Sintes","New Zealand","2013-10-15","Latest aircraft on a flight from CHCH to AKL NZ 510. Seats do not have any ability to recline backwards (even slightly) leaving tall passengers with a very uncomfortable ride on a brand new aircraft. I cannot imagine who at Air New Zealand made the decision to eliminate adjustable seats on this large aircraft.","","","Economy","","4.0","1.0","5.0","0.0","0.0","","","4.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","M Lokan","Australia","2014-04-16","Airport staff this time were as efficient as you can get. Check in was kind of a slow process and they do need to learn how to prioritize their lines. Not once did we get a final check in or express check in at the check in counters. By the time I got to immigration we had 20 minutes until our flight left luckily enough the immigration let us cut the line. It didn't really matter because we arrived at the gate to basically stand there for 15 mins. Our departure was at 10.50am we are boarding at 10.50am. Onboard the aircraft my seat was cracked. Staff were quite rude constantly asking us to sit down while they played who to blame for the delay. Captain didn't say anything which I found rude. It was only after 30 minutes that he informed us we missed our time slot. Cabin was quite hot. I never seen such picky flight staff in my life asking anyone who moved seats why they were moving and to proceed back to their seat. For dinner there was no stock left no meal no sandwich no coke. We finally arrived in Cebu only an hour late. “You get what you paid for and I paid only $120.00 for two tickets.","","","Economy","","2.0","2.0","2.0","1.0","0.0","","","3.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Ace Chris","Philippines","2013-08-04","Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","3.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","N Fuller","United States","2013-08-01","Flew TAG-MNL or at least attempted too on a low fare. After waiting 4 hours at the airport flight was canceled. Next flight with space for 8 people (my extended family) was in 3 days. We ended up taking a ferry to another city and taking another Zest flight which was itself late. No vouchers for hotel or food. Pure mayhem. Don't be fooled by the fact that Zest has a new airplanes (they do) as this missing part is how to operate them with efficiency.","","","Economy","","1.0","4.0","1.0","1.0","0.0","","","1.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Arnold Tukker","Netherlands","2013-07-08","Afraid I have to join the majority here. I had booked the 21.30 flight from Kalibo to Manila on 6 July 2013 with Zest. A day in advance I got an SMS and email that this flight was cancelled and we were moved to their 23.50 flight. It is almost that time now and we were informed the flight will come in around 2 am arriving in Manila at 4am. Instead of an easy night in Manila with planned arrival 11.30 pm I now foresee a night deprived of sleep. With hindsight I should have paid 8 Euros more for Air Philippines that departed nicely on time.","","","Economy","","1.0","3.0","3.0","0.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Zoe Nolan","Australia","2014-12-01","14th Nov Gold Cast to Kuala Lumpur D7 207. 16th Nov Kuala Lumpur to Gold Coast D7 202. I enjoyed my flight from Kuala Lumpur to Gold Coast. The flight was very smooth and the cabin crew provided excellent service. I will definitely be flying AirAsiaX again.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Reeves Jessica","Singapore","2014-12-01","Outward November 7 D7246 from KL to Adelaide. Return Nov 17 D7247 from Adelaide to KL. The difference between low-cost and full-service airlines is in the was they handle failure. For AAX the way they handle it is - badly. Both our outward and return flights cancelled and re-booked - we were advised this my SMS at 22.45 on a Friday night! It took 4 calls at my own expense to fix it. One of the Premium flatbeds had no power to it so not even the 2 inches of recline you get in economy. Staff said they would fix it - but didn't - nor did they have the courtesy to tell us it wasn't going to be fixed - they simply disappeared off and forgot about us. This was booked as Premium flatbed it wasn't an Optiontown upgrade. We were asked about this several times so I guess if it had been OT they would have cared even less. Our Optiontown for the return flight was not transferred to the re-booked flight. OT has confirmed the refund but it shows the lack of interest of AAX in customer service - naturally when I mentioned this on check-in and asked about OT upgrades they told me the best they could do was to sell me a business-class ticket at full cost. The 5 people I dealt with at KLIA2 (their hub airport) went out of their way to be difficult avoid giving answers avoid assisting arguing why things couldn't be done to avoid actually doing a d** thing and since they all gave conflicting statements I spent two hours arguing with people between flights and left none the wiser. I have to say the flights were on time and the Premium seats that did work were very good but the hassle that accompanied the trip at all stages and the unprofessional and disinterested attitude of the staff in person on the phone and through their e-forms makes me think it just isn't worth it.","","","Premium Economy","","1.0","4.0","2.0","2.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Curtis","Australia","2014-11-20","On board comfort smooth flying friendly staff and on-time arrival. My recent experience on AirAsia X reached a standard well above the fare that I paid. Well done to the crew and pilot for making my flight a pleasure and one that I will definitely do again.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Elliott","Australia","2014-11-12","We flew from Adelaide to Kuala Lumpur on 25th October. We've used Air Asia X before so knew what to expect and what to book so as to be comfortable. We booked a long time ahead during a sale period so got our tickets at a very cheap price. For extras we pre-purchased luggage quiet zone seats 2 meals each and a sim card on arrival. The travel insurance offer and local bus transport offer wasn't for us but for others it might be good. The quiet zone economy cabin was about two thirds full so most had an empty seat between 2 people. In the main economy cabin it was full. That's where you'll be put if you don't book a seat - you're not allowed to sit in the quiet zone unless you have booked. So it was money well spent. If you pre-book your meals you will be served what you prefer. If you don't book you will pay more and might not get the full choice. I did a web check-in a few days before the flight. At Adelaide airport all we needed to do was drop in the luggage and we were ready to go. The lines for normal check-in weren't too bad though. You can take food and drink onboard and also take your tablet filled with books and videos. We arrived early into KLIA2. A lot of flights arrive around 4pm KL time. Immigration is quick but there are a lot of people waiting for bags. We were out of the luggage area and into the terminal shopping area in about 40 minutes from arrival. You can collect your sim card in the shopping mall directly in front of you. If you have an early flight the next day as we did the Tune hotel is an easy walk from the terminal. Plenty of shops and restaurants in the terminal to pass the time. All in all for the price we paid it is an excellent deal.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","P Elliott","Australia","2014-11-12","We flew from KLIA2 to Bangkok Don Muang return at the end of October. I bought the tickets during a promo sale so paid very little. All went well. Flights were on time. It was a holiday weekend on the way out so the flight was full. Coming back things were less hectic as it was a normal weekday. I chose a lunch time flight so we could use a taxi to the airport easily. Check in was quick and the flight went on time. The pre-booked meals were all as expected. Seats were free up the back and we were allowed to use them and spread out. Arrival at KLIA2 was easy as we'd used the airport before. Air Asia offers a great product. You know what you'll get and so long as you buy during a promo period you'll pay very little.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Cole","Australia","2014-11-06","Business class to and from Australia was well up to expectations. Flights on time comfortable seating clean and modern aircraft edible food polite helpful and welcoming crew. Likewise the 3 internal Malaysian flights in a single-class aircraft.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Linard","Australia","2014-11-06","Business class was wonderful except for the meals and any drinks had to be brought including water. The inflight entertainment was limited and if you didn't book it with your flight you could not request it once you got to the plane as they only allow enough for the pre booked entertainment. The seating and value for money was wonderful and the 8 hour flight went very quickly. I would recommend that you eat well before going on the flight and you will be very happy with everything else.","","","Business Class","","10.0","5.0","5.0","2.0","2.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Gary Ross","Thailand","2014-11-05","Comfortable business class ""flatbeds"" on longer legs of trip - service good - usually depart and arrive on time. Staff usually very friendly and accommodating but this last trip (Sydney/KUL/CNX) staff were a bit on the reserved side. This is unusual even with the short flights I have taken with Air Asia as well as some other business class flights. My rating for inflight entertainment was 3 out of 5 because one needs to purchase the entertainment separately and I did not use it as I was travelling overnight. Generally and for the most part I would recommend flying Air Asia.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","B Iafolla","Canada","2014-08-18","I recently flew Air Transat from Rome to Toronto. I was seated in a row quite near the washrooms. The washrooms were in constant use throughout the flight. At a point halfway through the flight a flight attendant replaced toilet tissue and kleenex. Other than that there was no attempt to clean the washrooms. At one point a father with a young son stood in the open washroom door and cleaned the toilet so that his child could use it. The washrooms became stinky as the flight went on. The passengers in the row ahead of me who were directly across from the washrooms were constantly reaching out from their seats to close the washroom door that was left open. All in all the whole experience was disgusting. Other public facilities with washrooms post a sheet on the inside door and staff are required to check off cleaning duties every hour. How can you expect a cubicle toilet to remain clean over a 9 hour flight when it is in constant use. I expect a clean washroom on my flights. Air Transat offers perks like inflight shopping wine and beverage service etc. Surely they could offer clean washroom facilities as a priority.","","","Economy","","","3.0","4.0","2.0","3.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Paul McGlynn","United Kingdom","2014-08-11","Booked a trip Glasgow - Calgary and chose business option. Flight out went through Manchester there was not as much of a delay as we thought. Added about 90 mins to outward journey. Service wonderful food excellent. On time both ways.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Denis McKee","Canada","2014-08-05","Toronto to Faro 11 Feb. Faro to Toronto 26 Mar. Our options were a non-stop flight with Air Transat or a three leg flight (Toronto-Munich-Lisbon-Faro) with Air Canada. Air Transat cost about $300 each more than AC for economy class. Its planes are all more than 20 years old and this route uses the original seating mainly 3-3-3 in a plane designed for 2-4-2. Leg room is less than AC and seat width much tighter. Food was the worst we have had seen since flying American to California. On the return flight the attendants repeatedly walked the aisles imploring passengers to take the inedible mini-pizzas! YYZ-FAO: arrived early and were invited by the friendly agent to switch from row 28 to bulkhead seats! We chose right side which has half curtains rather than a fixed bulkhead and I was able to stretch my legs out in front of me (I'm 183 cm mainly legs) no extra charge! Unfortunately the 3-3-3 seating does not give enough room for the food carts to pass the fixed bulkhead without slamming them repeatedly against it and forcing through an exercise which was repeated throughout the flight and drove our aisle passenger to find another seat after a few episodes. Overhead screen was directly above our heads so we were unable to see anything. Five music channels with volume settings too low to hear or too high to listen bring your own entertainment. Two rear and one mid cabin toilet for about 240 people is way below what is needed on 6-8 hour flights. Cabin crew were efficient but not overly communicative and not very visible after the meal service was over. The flight left about 20 minutes late but arrived almost one hour early so we had to wait for Ryanair to vacate an arrivals slot at FAO. Return flight was almost 2 hours longer in row 26 middle a claustrophobic experience when the seats in front were slammed back for sleeping. The small overhead screens were showing an animated feature to an audience of snowbirds averaging probably 65years old great program planning. Overhead storage is very limited and too many passengers are permitted to bring oversized luggage causing much frustration for later arrivals. Overall these out-dated aircraft need to be replaced with modern equipment for overseas flights but apparently the once a week flights to Portugal have no competitors so Air Transat can charge higher prices for less comfort and an inferior flight experience.","","","Economy","","4.0","2.0","3.0","1.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","James Hammond","New Zealand","2013-10-15","Flew from Rarotonga to Auckland to Blenheim pleased on the way to Rarotonga on the B777-200 but the return flight was at midnight so I had to pay another night stay then found that I was flying on an A320 for 4 hours. Auckland to Blenheim on the Q300 better than the Beach 1900D. The cost was crazy to Blenheim but Rarotonga was better. I got free drinks because I had Works Deluxe. Highly suggest the works!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Greg Cronan","Australia","2013-10-13","Had a great trip MEL-AKL-LAX. The food and service were first class on full planes. This is the best way to judge an airline and New Zealand kept up the service all the way. The planes were all on time and I was impressed with the economy section meals. I needed an aisle seat and the staff went out of their way to get the seat for me. The inflight entertainment was second to none and the planes modern and comfortable.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Ireland","Australia","2013-10-13","I paid extra for priority seating for myself and two companions and received no ""priority"" whatsoever on both long haul flights from Auckland to San Francisco and back. Seating was incredibly cramped. What a waste of money.","","","Economy","","3.0","1.0","3.0","3.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R de Maid","Australia","2013-10-13","Flew LHR to LAX and SFO-AKL-MEL. The staff on both the long haul legs were friendly and attentive. The PE seats on the 777-300 are far superior to those on the 777-200 but both have heaps of space. The food on all legs was really good and the NZ wines were excellent. I was offered (and accepted) single malt whisky which I thought pretty good. The overall service was far superior to both QF and CX (both of which were in Business Class) on our outward legs from MEL.","","","Premium Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","A Lanzaga","Germany","2013-07-03","I flew several Times with Zest MNL either to TAG an CEB. My flights were never on time and very poor customer service at all stations. Comparing it to the same price level airlines which are offered with in the Philippines I would recommend not to fly with Zest Air.","","","Economy","","","4.0","1.0","1.0","1.0","","","5.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","E Owen","United States","2013-06-24","Kalibo-Manila. Flight was 2 hrs delayed on June 20 2013. Flying back to Manila-Kloilo flight Z2 330 was 2 hrs delayed. Horrible airline and poor customer service. Not recommended.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Medardo P Sangil","Philippines","2013-06-19","My trip from Manila to Tagbilaran was moved by 2 hours and 50 minutes got a 3 day notice from Zest Air 3 hours of wasted time and they refused to rebook me for free. Same thing happened to my return flight Tagbilaran to Manila. This time there was no notice that the flight was delayed by 2.5 hrs.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Nada Daniela","Austria","2014-11-03","I have travelled to Australia Melbourne end of September. I have to say that while I enjoyed the seat in Business class and also the service of the friendly staff there are still some points which could be improved. The inflight offer provides max. 5 films and if one has already seen those then bad luck for you. Same refers to the food which is really honestly rather economy class food in appearance and taste. I am sure that apart from having a comfortable seat they can offer a better service here as well instead of using plastic dishes and food that I would rather not eat.","","","Premium Economy","","7.0","5.0","5.0","2.0","2.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","TJ Chen","United States","2014-11-03","Overall the business class from Beijing (PEK) to Kuala Lumpur (KUL) was fine. The flight attendants were friendly and attentive. The only thing not up to par is the food. The food was indigestible. But I can't really complain when it's only costs $700 USD for business class from PEK to KUL.","","","Business Class","","7.0","5.0","5.0","2.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Henshaw Paul","Australia","2014-11-03","I always fly Air Asia X from Australia to KL - why pay more for a seat and a bit of food? You still get to the same location for half the price and the service is better then Malaysia Airlines.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Joe Ryan","Australia","2014-11-03","My wife and I flew from Sydney to Kuala Lumpar and then on to Phuket with Air Asia in business class albeit the KL to Phuket sector did not have any business class - which we had been warned about prior to the trip so this was no surprise. We were very pleasantly surprised at the amount of space and the ability to turn the seat into an almost flat bed albeit the incline was just enough to make sliding down the seat a bit of a problem. The service was excellent and whilst the food was quite basic and they had not got our pre ordered meals correct the food was adequate. The inflight entertainment was also quite basic but as we had been warned of this we had our own tablets etc so we certainly did not suffer. As far as value for money goes I could not have wished for a better experience. We will certainly use this airline again where possible.","","","Business Class","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Susanne Elizabeth Ultmann","Thailand","2014-11-03","Over the past month I have flown Domestically several times in Thailand and last week flew Business Class to Australia. I will return to Thailand the same way. I am an Australian but have lived in Asia for the past 22 years. Air Asia has grown and improved remarkably over the past few month. The crew service food cleanliness of the planes are all now far superior than in the past. It is a low cost carrier but now it doesn't feel so much that way.","","","Business Class","","9.0","5.0","5.0","3.0","2.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Janet Fitzgerald Wheeler","Australia","2014-11-03","20th Apr 2014 Perth-Kuala Lumpur flight D7233. 18th Oct 2014 Kuala Lumpur-Perth flight D232 in Business Class. Cabin consists of 12 seats only so is nice and quiet. Seats are cocoon style. backs do not recline but the seat does all the work thus you never have anyone in front reclining their seat in your face. Nice big pillows and doonas complete the feeling of luxury. Meals are not a highlight however. We find comfort far more important than meals. One good thing about the meal service however is you can tell the cabin crew when you would like to eat. If you want a comfortable few hours sleep where you can stretch full length and cuddle up in a doona can thoroughly recommend Air Asia Business Class. Aircraft clean and crew very helpful.","","","Business Class","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ross Blackmore","New Zealand","2014-11-03","D7206 24 October 2014. This was our first Business Class flight experience with Air Asia and it exceeded all our expectations. Because it is a No Frills Airline we were not expecting a full service. We made our meal selection at the time of booking. We were given a glass of orange juice on arrival and the meals we had selected were delivered soon after take-off. These are normal economy fare but at the fare we paid we did not expect any different. Alcohol was available for payment. The seats however are as good as you would hope to find in any full service business class. Fully lie flat and with the full size pillow and duvet supplied we enjoyed a good sleep for almost the entire flight. Would I chose this again? Absolutely!","","","Business Class","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Cianfrone Afrooz","Canada","2014-08-05","I flew with Air Transat for the first time with my husband and 11 month old last month. We flew directly to Rome. We were travelling option plus both ways and with option plus you get free headphones priority check in and blankets on the flight. Going to Rome from Canada I had received the privileges and the service wasn't that bad. However on our way back we were delayed for 3.5 hours 1 of which was inside the bus in the heat with no air conditioning. Then 2.5 hours on the plane. The hostesses were ignorant and rude and when I asked for the complementary blankets she said I should have kept the ones from the first trip even though I had paid for option plus both ways. She gave us a this dirty used blanket to cover my son who was cold in the bassinet. A few hours later when I asked for a glass of water she asked me why I missed the ""bar call"" and I had to explain why I was in the toilet changing my son. Once we got to Toronto they refused to give me the stroller that I checked in at the gate and told me to get it with my baggage! They got me a loan stroller that had broken wheels and I had to take my son off of it and carry him through customs etc. If I wanted to receive my stroller with the luggage I would have checked it in and not have it ""gate checked"" the whole point is to receive it as soon as you arrive. I will never fly Air Transat again.","","","Premium Economy","","","2.0","1.0","1.0","4.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","P Hutcheon","United Kingdom","2014-08-05","Air Transat - Vancouver to Gatwick Club Class 31/07/14 - club class cost us an extra £300 per seat but came with additional benefits. The dedicated check in at Vancouver meant that check in only took 5 minutes. We were first on the plane. The seats were wider and deeper with good leg room and reclining ability. We got a complimentary blanket neck cushion earphones eye mask toothpaste and brush and slippers. We also got champagne as much alcohol as we wanted. The meal was of a much better quality than in economy with proper cutlery. The entertainment system was the same as economy but we had a remote control as well. Our luggage came out first and all together as it was labelled priority which was very nice. The flight was on time and arrived early. It only took 30 minutes from getting off the plane to getting through customs with our luggage. Air Transat were at least as good as BA Air Canada and Virgin but much cheaper. Was club class worth and extra £300 possibly not. I would probably pay an extra £150 but you can also take on much more luggage than economy which could make it worth the extra payment.","","","Premium Economy","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Joyce","New Zealand","2013-10-09","My flights were from Christchurch to Auckland return. I was reasonably happy with everything except the seating. On both flights I was allocated a middle seat with no choice of changing. The space between the seat rows has been reduced so much my knees are jammed into the seat in front and when the passenger in front also reclined their seat there is no space to move or read. The passengers on either side of my seat both claimed the arm rests and I had to continually jostle for space. On one flight the passenger in front was not asked to put their seat upright before landing. I used to enjoy flying but now dread the thought of it.","","","Economy","","5.0","1.0","4.0","3.0","0.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Rizky Adi","Indonesia","2013-10-07","SIN-LAX-AKL. Really good trip although delayed 1 hour in Singapore's Changi Airport. All passengers got Vouchers for Burger King. Arriving at Auckland Airport I waited in the Air New Zealand Lounge clean and organized! It became one of the favourites of the trip.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","J Martinez","China","2013-05-22","Had a flight December 2012 from Manila to Shanghai. Flight delayed for more than an hour. Other than that I had no complaints on that flight. Seats are spacious and comfy enough. I also booked a returned flight from Shanghai and had to cancel it due to personal matters. Calling customer service via long distance call is quite a hassle but anyway my cancellation was confirmed and they told me it'll be refunded. Well now (5 months and counting) I still do not get my refund. Can't reach customer services. Very disappointing.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","3.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Jure Mesec","Slovenia","2013-03-09","Manila-Cebu return. They changed the flight time for both my flights (1hour and 2.5hrs) but failed to inform me properly so I was first rushing to the airport because I thought I was going to miss the flight. Then had to wait in the airport for 3 and 6 hours respectively because of their wrong texts! Both flights were delayed by 1 hour. Their online booking system works only occasionally. I'm never flying with them again.","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","3.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","M Daguplo","Philippines","2013-03-08","Had a great time flying Zest Air. The staff were courteous and very accommodating! Had a 10 min delay on my outbound flight from CEB-MNL I guess that was because of the heavy rain but it didn't really matter that much. Another 30 min delay for the return flight from MNL-CEB but it was ok since I had enough time to rest at the airport terminal.","","","Economy","","8.0","5.0","5.0","0.0","3.0","","","5.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","W Allen","Singapore","2012-04-21","Have flown other local carriers within the Philippines and think Zest is a step above after my recent flight from Manila to Cebu. Fares were cheap staff friendly at check-in and onboard. Domestic Terminal in Manila is basic but not the worst in the country. Plane was new and flights on time but a limited inflight food and beverage offering. Would fly again.","","","Economy","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Martin Brown","United Kingdom","2014-11-03","Air Asia is trying to operate a Business Class service on a budget airline basis and it doesn't work. I was unhappy with the choice and availability of food the lack of TV screens and the insistence on being charged for your drinks except for bottled water which was given out freely. The cabin was spacious and the flat bed an essential. The price charged should have been higher and the service quality that Business Class fliers expect should have been provided. This all palls into insignificance against Air Asia X cancelling my flight that I had paid for 9 months in advance citing ""Commercial Reasons"" for this - in other words they hadn't filled enough seats for the flight so they cancelled it and bundled the passengers on to the next flight. This left me facing an overnight stay in Melbourne airport. Air Asia is doing something nobody else is they are trying to offer low cost Business Class service using the Ryanair model. It doesn't really work and travellers like me would be happy to pay quite a bit more to get the proper level of service. I think they have cut off their nose to spite their face.","","","Business Class","","2.0","5.0","5.0","1.0","1.0","","","5.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Terenzio","Malaysia","2014-10-22","For the HND to KUL route in September 2014. We've also taken this exact flight/route before. Good Value i.e. it was cheap. Otherwise counter service in Japan was horrifically slow more than an hour resulting in a hurried rush through security and immigration to make the plan which is parked at the very most remote gate at the terminal. This was the case as well on the earlier flight. For a long-haul overnight economy seats are just not comfortable enough to sleep. Fortunately in both flights we had an extra seat in our row. There seating is 3-3-3 for an A330 which is one extra seat more than other airlines. Back is very noisy but they do have a quiet area up front of the cabin for a few extra rinngit.","","","Economy","","6.0","2.0","2.0","2.0","1.0","","","4.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Lee","South Korea","2014-10-12","ICN-KUL-MEL and signed up for the upgrade through Optiontown. I got all ICN-KUL KUL-MEL sections upgraded to the business class however they did not give out ""confirmation letter"" which confirms that I got upgraded. Instead they sent me ""Pending subject to availability"" letter which was saying that I ""might"" get upgraded so I have to see at the airport. Because of this uncertainty I didn't know what to do with my baggage allowance. I had 30kg of baggage so if I didn't get the upgrade I had to buy the baggage fee online before departure. If I waited until I get to the airport and I didn't get upgraded I would have to pay very expensive weight charge for my baggage. I didn't want to gamble so I just purchased 30kg of allowance online before I go to the airport. I paid $100. I arrived at the airport and checked with the staff at the counter and she told me I'd got upgraded! How annoying! I just wasted $100 for nothing! I don't understand why they give out those uncertain not sure e-mails. If I knew that I was going to be receiving those ambiguous decisions then I wouldn't have signed up for the upgrade.","","","Premium Economy","","2.0","3.0","3.0","1.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Jacqueline Perry","Thailand","2014-11-03","AK827 on 23/9 from Phuket to KL then KL to Sydney on 23/9 Flight D722. Return was on D223 Sydney to KL on 7/10 then same date KL to Phuket on AK222. I booked well in advance for a trip to Sydney via Kuala Lumpur and am a frequent flyer with Aisr Asia so am aware of the restrictions for the excellent price and service which is provided. I would have liked to have been informed that there was no Business Class Lounge at Kuala Lumpur airport and also it would have helped if they had given us some idea of the great distance between Gates. I cannot fault their service at the desks through the Gates and on the aircraft. Business Class is extremely comfortable and with the exception of the food and beverage arrangement which I was aware of very good.","","","Business Class","","7.0","5.0","5.0","4.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Sanford","United States","2014-11-03","5 October 2014 FD315 and D7 222. I had already booked a flight from BKK to SYD on another airline but had to cancel and find another flight closer to my departure date. AirAsia had a business class ticket available departing from Don Mueang at an excellent price so I bought it. The first flight from DMK to KUL didn't have a designated business class seating section but my seat was in the 3rd row so that was convenient. The flight from KUL to SYD did have a separate business class seating area with chairs that reclined almost flat for sleeping. The chair width was ample. Although a 180 degree flatbed would have been better AirAsia's was decent and I was able to sleep fairly well. The service was excellent and we were given extra snack treats. I will definitely fly AirAsia business class for an overnight flight again as long as it is affordable for me.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Harald Faaberg","Netherlands","2014-10-31","We flew PEN-DMK by FD402. The flight departed and arrived on time. Boarding in Penang smooth and efficient as was the arrival in Bangkok. The cabins are fresh and clean. Crew is efficient and accommodating. So when the fares are reasonable I see no reason not to give AirAsia top marks. It helps that DMK although it looks a bit outdated is more efficient than BKK by far. On a sidenote the question on inflight entertainment is not relevant on a 2 hours flight but the inflight magazine is good so high score here.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Ellen Kane","United Kingdom","2014-08-02","Flew from London Gatwick to Calgary and have just returned Calgary to Glasgow. Flew with them many years ago and hated it but they really impressed me this time. Comfortable seats nice service very smooth and comfortable flight delighted overall.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Murdoch","United States","2014-08-02","My husband and I booked a flight with Transat in June for Barcelona from Montreal in their Club Class. The night before departure we were bumped down to economy class. I had reserved months in advance and only for Club. Because of our distress Air Transat booked us on Option Plus class and gave us 4 seats across for added comfort. They also refunded us half of each ticket plus gift certificates for future travel. The new refurbished flights were wonderful both in Options Plus and in Club with roomy seats luxuriously long seatbelts and pampering from the flight attendants. Champagne great food wine and steady stream of special snacks and the movies were all up to date. We arrived early. Our experience with Transat was fabulous.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Bollard","United Kingdom","2014-07-31","Travelled to Vancouver on July 5th. I was very impressed with the service. We received very helpful guidance from the minute we stepped inside Manchester airport. Immediately a greeter showed us which queue to go in and gave us simple steps to follow. The staff at every level were very good and helpful. I haven't done transatlantic for 20 years but I found the experience very easy and efficient. I couldn't recommend Transat any more!","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Egan","New Zealand","2013-10-06","AKL-LAX in Economy. Great to finally use the check-in machines at AKL for flights to N. America (now we just need online check-in). Efficient boarding and the dinner service was prompt after take-off which maximises sleep time. Dinner was a nice but salty corned beef. Seat is comfortable crew were professional but rather cold. Breakfast was fine - but I find most airlines breakfasts nasty so this is a plus. It'd be interesting to see what my opinion was if there was any competition on this route for NZ. But for a monopoly the experience was more than good enough.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Susan Oughton","United Kingdom","2013-10-06","I travelled from LHR via LAX to New Zealand on 10 Sep 2013 and returned to LHR the same way on 3 Oct 2013. I cannot praise Air New Zealand's service highly enough. Everything was perfect and in my opinion could not be faulted. A wonderful airline!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","L Arcilla","United States","2011-12-05","MNL-BCD return. You get what you pay for. We got the early morning flight to Bacolod only to find out the flight was cancelled. Had to go back home for the afternoon flight. Same thing with our return flight to Manila - morning flight out of Bacolod cancelled. Hotel staff at Bacolod informed us it is a usual occurrence. Such a big inconvenience if your vacation time is limited or you have to catch a connecting flight. Would rather fly with Cebu Pacific or Air Philippines.","","","Economy","","5.0","","","","","","","1.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Agapito Frondoza","Philippines","2011-09-01","Bacolod-Manila return. Flight times changed on both flights from early morning to late afternoon with only a few hours notice. This caused many problems. Plane from Manila delayed again. Plane itself was ok but given the delays we do not have confidence in this outfit. With three other airlines serving this route we won't be flying with Zest again.","","","Economy","","","","","","","","","1.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","R Rouse","United Kingdom","2011-07-31","MNL-CEB-MNL . Excellent airline good value and on time. Friendly and helpful cabin crew. Domestic terminal is small but quick and easy to negotiate.","","","Economy","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Hai Ngo","Australia","2014-10-08","We took 3 flights in Aug/Sep. SYD-KUL KUL-CMB and KUL-SYD. All the flights were on time. The originally booked KUL-SYD flight was cancelled but we were quickly offered a satisfactory alternative flight on the airline's Chat Line. The airbus 330 and 340 were clean and the much used seats were quite comfortable with generous leg room. Pre-purchased food was generally OK. Alcohol was available and very reasonably priced. Flight attendants were friendly and efficient. Very pleasant experience and extremely good value for money.","","","Economy","","10.0","4.0","4.0","3.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Rebecca Mason","Australia","2014-10-08","Flew KL - MEL on 29/9/14 with my family of 8. Check-in was seamless. We were allocated seats near the back of the plane which were fine but a little noisy. Legroom was adequate. Seats were comfortable. Flight left on time. Inflight entertainment we had pre-booked was limited with games and movies particularly for children's entertainment. We had pre-ordered a tablet each and the battery life was inadequate on the tablets and did not last the entire flight. The entertainment was collected 1 hour before landing. I think half an hour would have been fairer. Flight attendants were pleasant but not overly approachable and when I ordered a couple of bottles of water they took at least half an hour for me to get them. We brought our own snacks so didn't order from inflight service. The communication from the pilot during the flight was appropriate. It would have been nice to have a communal screen showing the flight path. Baggage collection was fast at Melbourne airport. Overall I was totally impressed with AirAsiaX and will certainly be flying with them again.","","","Economy","","8.0","4.0","3.0","0.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","L Goh","Australia","2014-10-08","PER-KUL-PER. Paid for Flex ticket which included seat choice (including hot seats) and 20 kg checked luggage. If you are bothered by screaming or unsettled children highly recommend the quite zone which is located just behind the Premium class. Seats seem narrower than full service airlines. Meals were efficiently served and cleared and came with a complimentary bottle of water. Can recommend the Nasi Lamak Chicken rice was a bit bland. Something for Air Asia X to consider is stricter enforcement of the 7 kg 1 piece of cabin baggage rule. In KLIA2 many people had many bags and were allowed to bring these onboard. This creates less space for other passengers. KLIA2 is a great airport but expect a long walk if you're arriving or departing from the satellite terminal. Also beware that Air Asia X cancels flights; however they will automatically rebook and allow you to change or cancel if not suitable. Overall this was my first experience flying Air Asia X and I will fly with them on medium hauls again.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Bolding","Australia","2014-10-05","A good value airline. The flat bed doesn't lie flat but is able to be tweaked into various configurations. Food is OK. If you are elderly or disabled ask the flight attendant to organize a wheelchair/buggy to take you from plane to train/bus/car as KLIA2 is a truly monstrous space some gates being a 40 (forty) minute walk away. You will have to wait for others to disembark but attendant will take you through customs and on to train/bus/exit. This is a free service. I will fly with Air Asia x again.","","","Premium Economy","","7.0","3.0","4.0","2.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Antoine van der Wielen","Netherlands","2014-10-28","AirAsia Philippines is the worst airline I have ever flown with we were flying from Cebu to Manila and back. The boarding process was a disaster with everybody wanting to go in at the same time and nobody tried to even control the flow of passengers. At check in they managed to put our daughter 8 years old in a different row than the parents. On the way back they managed to put our 2 children (5 and 8 years old) in row 6 and the parents in row 26. For a fee they could change seats - this is not normal in my eyes and it would have been normal to put us all in one row. The person who checked us in acted as if he was tired and doing all he could.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Yihwei Law","South Korea","2014-10-22","Travelled KCH-KUL with AirAsia and KUL-ICN with AirAsiaX (Fly-thru). Happy with their efficient and no-nonsense service. Baggage went all the way from KCH to ICN. Flight departed on time (as with most other flights I have taken with AirAsia). In-flight magazine was quite an interesting and informative read. Pleased with the courtesy of the crew. Also the Captain greeted disembarking passengers which is excellent.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","K Porter","Australia","2014-10-20","We flew from Denpasar to Perth yesterday and will never fly this airline again. We checked in several hours before our flight and were disappointed to find that we had been given seats in two different rows (my husband and I were flying with our two kids). Obviously we had hoped to sit together as a family but thought ""oh well it's not the end of the world"". We boarded the plane and realised that we were not only in different rows but in 4 different seats. We were absolutely gob-smacked that an airline could put a 2 year old on his own! When we waved down the air hostess and explained that our son who had just turned two could not sit on his own she told us that the flight was full and we would have to take our dedicated seats. I told her that our 2 year old could not possibly sit on his own and she suggested that he sit on my lap instead. Pretty disappointing when you paid for 4 seats. Just when I thought things couldn't get much worse the food trolley came around and after placing my order for a hot meal for myself and my two kids I was told that they only accept cash and not card. I didn't have any cash on me (I had actually tried to withdraw cash at the airport but the ATM was out of order) so they told me I was unable to order any food. I said that there must be some other option as my kids were hungry and surely there was something they could do but they did not help at all. My poor kids basically spent the whole flight crying with hunger and they wouldn't even give me a bottle of water (as our water had been taken off us at the airport by security). I was basically in tears by this time and finally a kind passenger gave me $10 so I could buy something for the kids to eat. I will never fly with this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Brian Watling","United Kingdom","2015-07-18","The outbound flight was one of the worst flights I have ever experienced, in over 40 years of flying both as crew and a fare paying passenger. The handling agents (aviator) at LGW tried to charge for a hold bag which had already been paid for. Then the agent concerned to add insult to injury upgraded her friends who were on the flight in front of me at the boarding gate. The cabin crew were rude, surly, and never smiled once during the flight. On the flight the on-board service was rubbish, just fell short of them throwing the food at you. The pre purchased hot meal was over cooked which meant most of the meal was wasted. The cabin crew were a total let down to the airline. However the return flight was different and I cannot praise the cabin crew highly enough, they were friendly, and could not do enough for you. The pre ordered food was excellent and the cabin service was slick and efficient. On the return there were regular updates from the cockpit - outbound there were none only the internal messages to the crew. My advice is be careful when booking as the flight arrival times in Riga can make the outward travel in Latvia expensive or may mean an overnight stop in Riga. Also the airlines fleet of Boeing 737 is fairly old with an average airfame age of 11 years. My rating for the out bound flight LGW-RIX is 0 and for the return flight is 9, so I have given the airline an overall rating of 5/10.","Boeing 737","Couple Leisure","Economy","Gatwick to Riga","5.0","2.0","2.0","2.0","","1.0","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Brook Theresa","United Kingdom","2014-07-29","I debated whether to book Air Canada or Air Transat to fly from LGW-YVR. Air Canada has made it tougher to get miles and upgrades and introduced a high-density aircraft on the London-Vancouver route. I decided to change it and take Air Transat from Gatwick to Calgary (was half the price of the Vancouver flight) and picked up a local connection from Calgary to Vancouver. Air Transat vs Air Canada. Although there was more leg room and a new plane I would not fly Air Transat again! 1) The toilets did not flush properly and there was a back log of used toilet paper stuck in the toilet. No one bothered to clean them. 2) The movies were out of date. Dated back to 1990's. They did not play any new releases. Basically there was nothing to watch. 3) You had to pay for blankets and pillows snacks and alcoholic beverages. 4) The fire exit seats were by the toilets and the poor passengers were freezing. The pax sitting in the middle aisle of the fire exist seat only had one screen to watch a movie. The seat of three had only one screen in the middle. 5) The food on the plane was not better than AC. 6) The duty free was rubbish. 7) All stewardess were sitting in a row of seats at the back. Sitting and chatting and when I asked them for a duty free product they couldn't even stand up and help. They said that the duty free would come through the aircraft just before landing.","","","Economy","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Slomczewski","Canada","2014-07-29","Toronto-Montego Bay in Club Class. Checked in online only carry on bags arrived at airport only to be told to check in again so they know we are here-very silly. Boarding process very disorganized but still managed an early departure. On board seats 2H 2K welcome drink and headsets. Decent meal that we had pre-selected. Excellent service lots of drink refills without being asked. Return flight July 27 was the exact opposite. Honeymooners were upgraded to Club Class at the last minute causing confusion. Had to ask for headsets only 1 FA serving not the 2 as advertised. Again decent meal had to ask for drinks and refills none offered. Well worth the extra cost for the first flight not so much for the return.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Berry","United Kingdom","2014-07-15","Flew MAN to YVR in May 14 had flown same route in May 13 and June 11 all times in Club. Have to say for the price it was great. This year we were in row 1 for both legs and these are great seats but they need footrests or footstools. It was a brand new cabin new mood lighting but the service was cheerful and the drinks and snacks constant. Only problem was with trying to pre-book meals on both legs and finally gave up only to be offered what was left on the actual flight but it was good enough. The prices are creeping up. Have flown Club with them in old config and it was fine now with only 12 seats it has pushed up the price quite a bit. Still worth the money for early boarding disembarkation drinks and snacks and peace and quiet in a really small cabin. A real negative though is now in July 14 you can book flights for next year but no seat maps are open. Wonder what is going on there. I am not paying over£1k for a seat I can't choose.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Burnett","United Kingdom","2014-07-12","Had Air Transat flight to Toronto on 11th June and returned Halifax to Gatwick on 9th July 2014. Both flights were great and leg room was more than expected. Food was not bad for Airline food. We loved Halifax Airport but were not impressed with the bag drop at Air Transit. The staff weighed the luggage then we had to take a card over the bag drop scan it and the bags should then go through which they didn't! Then had to do it all again. Appeared to work second time round but we had checked in 2 bags but only 1 bag arrived at Gatwick! Still waiting to hear 24 hours later!","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Drake Jake","Australia","2013-10-02","MEL-AKL Sep 2013 on 777. Business class overall generally what you'd expect but more expensive and not quite the experience of other trans-Tasman options. Herringbone seating comfortable enough but I am not a fan of the angled nature of it; window seats angled into the cabin making looking out of the window difficult. In-flight entertainment food and beverages and service competent but not outstanding. Air NZ lounge in Melbourne nothing to write home about no view other than the underside of docked aircraft and minimal food and drink.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Hughes","United Kingdom","2013-09-29","LHR-LAX-AKL-LAX-LHR. First time flying Air NZ and was very impressed with the in-flight experience. Service excellent and lie flat seats on 777 were fabulous. Inflight entertainment has full TV series (not the one-off episodes provided by many other airlines). All in all I would recommend Air NZ. One small complaint is the transit through LAX (and therefore US customs/immigration). Would be improved by transiting through Vancouver or even Mexico City.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Kaplan","United States","2013-09-29","Wonderful service accommodation and staff throughout my journey from LAX-AKL. The VIP lounges are excellent and well stocked and the Premier Business class seats are the best lay flat seats I've travelled in. Wonderful meals and wine selections too! Koru Club in AKL is huge and has plenty of room to stretch out and drink/eat.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","M Quick","United Kingdom","2011-07-27","Legaspi to Manila. What a refreshing airline the aircraft we used was modern and on time pleasant staff.","","","Economy","","10.0","","","","","","","4.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","J Granada","United Kingdom","2011-07-10","Flying to Manila from Bacolod using a brand new A319. A bit of a Delay but not a problem as the staff and crew were being very professional and handled it very well. Zest air recently renewed the cabin interior of their aircraft and they truly did a good job. The crew were very friendly and very helpful the entire time so it made my day! The landing was very soft and the entire flight was very calm. Not mentioning the spacious leg room and clean cabin environment!","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Brad Velsch","United States","2011-05-30","As experienced by most of the travellers using Zest Airways I got my taste of it too last weekend. My flights from Manila and Busuanga were all delayed by a minimum of 2.5 hours. The lesson of flying with this airline is seared into my brain that I won't forget it. So long Zest Airways.","","","Economy","","","","","","","","","1.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","M Mejia","Philippines","2011-04-25","MNL-PPS return in aging A319 out of old Domestic Terminal. When Cebu Pacific transferred to T3 the experience at the old domestic became a lot more pleasant. Had a slight hiccup with my youngest since she was booked as infant fare when it should have been child. Ground staff sorted it out within the hour after a few well placed phone calls. Snacks and drinks for purchase but not necessary due to the short flight. Departure and arrival both legs were on time and crew was pleasant for the short 1 hour hop.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","I Jones","Australia","2014-09-28","Good one way stranded passengers on the return flight. A330 flight from SYD to KUL return. Aircraft was a refurbished Dragonair plane. Comfortable seating with the Quiet Zone a plus. Purchased inflight entertainment on Samsung Galaxy tab only worked for a few hours of the flight so was not very good value. Purchased food (nasi lemak) was excellent. Flight attendants friendly though a little timid and unsure of themselves. Flight left 20 mins late but made up the time. Return flight was cancelled with only a few days notice leaving passengers stranded and forced to find their own way home. This was a real disappointment. I now feel uncertain purchasing Air Asia tickets will my plane take off or will it be cancelled ""for commercial reasons"" (i.e. there were not enough people on the flight so we just cancelled it)? In the future I will pay a little more for a full service airline that will provide all the food and entertainment for free and will make sure I get to my destination one way or the other. It's worth the extra cost. It is impossible to get the telephone service centre or anyone else at the airline to help you with a problem like this they just don't care.","","","Economy","","2.0","4.0","3.0","4.0","1.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Cunningham","Australia","2014-09-22","Travelled SYD to KL on 2 Sep 2014. Usually go to Singapore and Connect to KL but needed the fastest route and this was it. Always travel Business class so did not know what to expect on Air AsiaX. Departed on time new plane clean and modern design. Toilet also very clean and flight attendants were very young and helpful. Seat was quite good and when folded out in to an angled flat bed it was comfortable and you could get some sleep which I needed. Just be aware that the word Business begins and ends with that angled bed no other part of the flight resembles a Business Class flight. This cost me a quarter of what I normally pay and if you work it all out yes it was better value. We arrived in KL on time and the trip was pleasant and smooth - no complaints.","","","Premium Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Mark Thompson","Australia","2014-09-14","We have just flown Gold Coast - Kuala Lumpur (15th August out 7th Sept in) on Air Asia X for the first time and it will not be the last. Both flights left within 10 minutes of schedule check-in and boarding at both airport quick and easy we did arrive 2 hours prior to departure and on both occasions had ample time to find our gate. The seat comfort was superb with pillow and quilt provided as we had been upgraded to business class the pre-booked meal was served when we requested it and the quality was very good with added extras at no charge additional beverages or food during the flight needed to be purchased but at AUD$ 2.00 for a tea/coffee/hot chocolate or soft drink. No IFE but you could purchase the hire of a ipad for AUD $20.00flight attendants were well presented and efficient. Overall we were very impressed with Air Asia X it certainly made for a wonderful start and finish to our holiday's we now need to plan our next one flying Air Asia X.","","","Business Class","","10.0","5.0","4.0","4.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","L Evans","Australia","2014-10-12","Out of the 9 Air Asia flights I took in May and June 2014 5 of those flights were late by more than 40 mins. Another bug I have with Air Asia is that they do not notify passengers of flight changes dates etc. They simply change itineraries and let passengers find out themselves. I have flown with them for 7 years and I'm losing patience at the way they do not care for passengers who support them. They are not cheap anymore. Scoot are far more reliable and a similar price ex Sydney. Once my pre-booked flights for 2015 are used it's bye bye to Air Asia for me. Too little too late! 50% good is not good enough!","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Rebecca Mason","Australia","2014-10-08","Our very first experience with AirAsia and we are totally pleased. Our family of 8 flew from Johor Bahru - KL so a quick flight. Check-in was smooth however we arrived early and it was quite sometime before the check-in counter opened. The waiting area at Johor Bahru is just adequate. However the flight itself was smooth and efficient getting us to KL on time. As it was such a quick flight there was no time for inflight entertainment or food & beverages. I would highly recommend AirAsia. Value for money was excellent.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","B Stokes","United Kingdom","2014-10-08","Having flown many times with AirAsia we are really amused by some of the critical comments about this airline. Having flown dozens of times in SE Asia and might we add that we always fly Business Class for our long haul with another airline we find Air Asia short flights excellent. If you choose to fly long haul on a budget airline don't expect first class service. Air Asia does what it says on the tin. They are punctual good value food wed upgrade our luggage and seat when you book and crew are always pleasant. Petty comments about no entertainment on a 1 or 2 hour flight takes some beating. As with Ryanair follow their rules and you will have no problems.","","","","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","L M Choong","Malaysia","2014-09-22","Delayed for almost 20 hours without food water and accommodation in Kansai airport. It was a midnight flight. No announcements to update status until 3 hours after departure time. Handled the exit and collection of luggage in a messy manner. Worst airline that io have ever taken. Unprofessional and doesn't care about passengers. Only having profit in mind. Didn't even care for passenger carrying sleeping child. They have to queue in a messy manner to collect departure card from AirAsia ground crew.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","M Hammerschlag","United Kingdom","2015-04-26","Flew LGW to RIX return. Excellent service. Didn't have to put anything in the hold but I have before and I have used their online service to pay for it. This time was a backpack booked myself in online printed my ticket and went straight to security. Flights were all on time and if you want to buy food or drink on board that is available as well. Crew were very friendly. I would indeed fly them again and again.","","","Economy","","10.0","3.0","5.0","3.0","0.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","T Baker","United States","2015-04-06","When I fly a budget airlines I expect a budget experience Air Baltic was hardly a budget airline. Between baggage fees and airfare my ticket cost more than if I'd flown Lufthansa. I flew Air Baltic from VNO to LGW via RIX. The people on the Vilnius-Riga leg were friendly enough but the system for check in was ridiculous. I was traveling on a business class ticket which meant I was allowed 2 pieces of hand luggage even according to the sign at check-in. Yet the woman insisted that I was only permitted one. I also knew I might have to pay for my checked bags. Fine but simply printing my boarding passes took roughly 35 minutes from the time I got to the counter. The woman at check in had to call someone else to get prices even though I knew it was €40 per bag. Then another woman had to come down to take my payment. She came but then had to leave before taking my payment. I was asked to wait for her to come back. I finally got my boarding passes but was still waiting to pay. After waiting for about 15 minutes they told me to go up to the ticketing office to pay there. So I went upstairs and stood in line for another 45 minutes. There was only one woman working. I felt bad for her but she was incredibly slow. There was no priority given to large number of people who had to pay and still get through security. Instead she handled lengthy non-time sensitive matters first. By the time I made it out of the ticketing office the security line was horrendously backed up. I barely made it through security in time. Again people were friendly on the plane but the aircraft was old and didn't look particularly well maintained. On top of that the landing in Riga was one of the worst I have experienced in quite some time. Do yourself a favor if you can and fly another airline.","","","Business Class","","2.0","3.0","4.0","0.0","0.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Margaret Gilbert","New Zealand","2015-04-03","I recently travelled from Budapest to Riga and found the whole experience totally unprofessional and unacceptable. I had to pay additional fees for check in and baggage which I have never experienced before. The plane was old the service was terrible. I will never fly with them again. The attitude of the staff was terrible with little or no explanation. Stay away do not fly with these people.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Ansari","United States","2014-07-06","Had an enjoyable and comfortable flight from Toronto to Rome Fiumicino. Flight was on time and arrived in Rome 40 minutes early. Aircraft was clean staff were courteous and food was as good as airline food gets. Inflight (inseat) entertainment was better than most I have seen. Several updates from flight deck including pilot pointing out crossing the alps (stupendous views from the air). The only complaint I have was that the lights were not turned off during flight despite it being an overnight flight.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Bjorndalen","Canada","2014-07-01","From booking with 'Canadian affair' to collecting our luggage on the return flight we were really pleased with Air Transat. Our YYC-LGW return itinerary went almost entirely without flaw. The ticket price for our itinerary saved my spouse and I an excess of $1000 over booking with KLM or Air Canada. We booked our seats in advance (21A & 21B on both flights at $20/seat/flight) and then utilized Transat's new online check-in. The online service was simple and easy to use with a dedicated bag drop and next to no line-up as a result. Our flights were both on refurbished A330-200 Twin engine Wide-body jets. The 9 across configuration Air Transat uses (over the typical 8 on most A330s) was noticeably tight but not impossible or overly uncomfortable and on the outbound flight we lucked out having the block of 3 to ourselves. Mood lighting on both flights was neat to watch and I actually agree that it made a difference in the overall perception of time and minimization of Jet Lag. The two airplanes had differing overhead bin designs the outbound being Airbus's new style curvy bins and the return being their older style. Although this doesn't seem like something the average person would care about the difference determined whether or not the seat had an overhead personal air vent. Only the older style bin aircraft was supplied with this feature - one I hate seeing airlines remove. It made the return flight all the more comfortable to have a little blast of cool air. Legroom on both aircraft was the same and is slightly above the norm I'd say somewhere around 33"" pitch. Transat's new inflight entertainment on the A330's is a great system with plenty of newer mainstream movies TV shows and music to choose from. Even the food onboard was good. On the return the food was more of ""microwave dinner"" calibre - each of us ordering 'orange chicken' but perfectly edible and of good enough taste. They are small though so consider packing a snack or taking advantage of their onboard purchase menu. Upon arrival of both of our ""on time"" flights our bags were delivered in good time even though we did not pay extra for Option Plus or priority baggage services offered. Overall we were incredibly pleased with the Transat Experience after reading some less than satisfactory reviews - and would absolutely fly with this airline (and to this surprisingly easy to access and navigate airport) again.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Forget Pascale","Canada","2014-06-30","My husband and I flew Air Transat last week from Montreal to Paris and I must say everything was perfect. Service was excellent the crew really did everything they could to please us. The entertainment system is brand new and has lots of movies TV shows games and music albums. The aircraft seemed to be brand new and was really nice. The food was good I mean airplane food is airplane food but it was really good compared to what I had on other airlines. Do not worry about the negative comments I'm a frequent flyer on lots of different airlines and I will be flying Air Transat more often because I have absolutely nothing negative to say.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Connett","New Zealand","2013-09-29","AKL-LAX-AKL in September. Economy class outward and Business Class inward. My high rating reflects the stellar service and quality of the product in Business class its on a different planet to Economy Class. I snared an exit row seat at a $75 premium on the outward journey. There was plenty of leg room but the width of the seats seems like it is decreasing every time I'm on one of their 777-300's. Luckily I was on good terms with my neighbour. The night time trip down to the toilets is a nightmare having to manoeuvre your way through this obstacle course of legs blankets headphone cables in the aisles. I dread the day when the 747-400s are retired and the 777-300s are the only way to get to the US. Returning home in business class you were in a different world luxury space and privacy is the epitome of what this award winning airline does very well. The only thing that drops this review from a 10 to a 9 was the fiasco at LAX just before the plane departed when the ground crew decided everyone needed to have their cabin baggage weighed. It was a fiasco and yes I agree cabin baggage size and quantity needs to be monitored closely but the manner in which this exercise was performed at the departure gate in particular by one of the two ground staff it really was unprofessional.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","E Johnson","United Kingdom","2013-09-25","We flew economy from Auckland to Perth. Without doubt the worst airline we have flown. Arrived at 4am for our 6am flight and were unable to check in on the self check in machines. We spoke with a member of staff and told them our problem his response was ""yep that's cause your flights been cancelled."" No further words no help nothing! We hadn't even been contacted. Eventually we managed to get out of him that we to go speak to someone at the customer service desk. The customer service desk then sent us to Qantas as they had booked us on another flight to Perth. Their check-in had already closed we had to head back to customer service who after 20 minutes booked us on a flight at 2pm and gave us a couple of food vouchers. We then went to check in and were told we had to pay for our baggage-the flight cost nearly $700 each so why do I have to then pay $80 for baggage! Also told that if we wanted any food we had to pay for it even though it was included on our journey from Perth. We were extremely angry about the way Air New Zealand staff had treated us and it completely ruined our trip to Perth. I will definitely not book through them again and in future will be going with a decent airline like Qantas who can't do enough for you.","","","Economy","","","4.0","1.0","0.0","5.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Ken Duffin","New Zealand","2013-09-25","HKG - AKL 17th Sep 2013 Business Class. I was very impressed with this flight. The 777 lie-flat beds are extremely good and they actually make them up like a real bed. Food was excellent and the cabin crew attention was about as good as you could get. I fly NZ - UK return relatively frequently and this is one of the best flight legs I've ever had. I would use this again no hesitation.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Wilson","United Kingdom","2013-09-18","AKL-LAX-LHR in premium economy on Boeing 777-300 with the relatively new Spaceseats. I have flown NZ many times in long haul but this was my first trip in the new Spaceseats and I was pleasantly surprised. On the first leg I was in the front row seat 23A (window) and 30E (middle section aisle) and found the seats private comfortable and with a great deal of width that surpasses any other premium economy on the market (this is a 2-2-2 configuration where other airlines have 2-4-2 in this class). The fixed shell seats mean there is no encroachment from any seat in front and the staggered design means the person next to you is not intrusive. The recline is a bid fiddly but once you get used to it is fine with a decent sized pillow blanket and a beanbag for footrest. I found it better to get my cabin bag down after takeoff place it on the floor and put the beanbag on top for a serious leg rest but it was easy to turn to one side resting the head against the shell of the seat and get some sleep. Food and beverage service is very much Business-lite not economy plus with good quality main courses decent drinks service and all at a level that makes you feel it is much more premium than economy. The cabin itself was quiet it helps that all seats except the windows have direct aisle access. Of course it is far removed from Business in that it is not a flat bed and the food/beverage service for that has a bit more choice and other touches but it is a world away from being crammed together like cattle in economy class. All in all it made this ultra long haul route tolerable and reasonably pleasant (with a decent although not outstanding inflight entertainment system let down by fewer choices than there once were on NZ). It shows other airlines what premium economy can be like although I'll admit the fare reflected this.","","","Premium Economy","","8.0","4.0","5.0","5.0","4.0","","","3.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Borec Radim","Czech Republic","2011-04-06","Manila to Legaspi. Ticket bought 1 month in advance via Internet for about 15EUR no problems paying by card. Unfortunately had the same experience as Mark - the flight was cancelled. The official reason was bad weather in the target destination but later on met people having travelled to the same destination the same day but with Airphil. A majority of passengers were rebooked for the next day (they basically merged the 2 flights – was the low number of passengers the reason for the cancellation?). The next day everything OK the flight without problems. If you don’t care about time fly with Zest – it is cheap.","","","Economy","","5.0","","","","","","","4.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Philippe Van der Perre","Belgium","2011-03-06","Kalibo (Boracay) to Manila flight was full. Booked 2 months in advance for roughly 1100 PHP taxes inclusive about 20 Euro. Could not complain more legroom than on Air Berlin. Flight on time and crew efficient.","","","Economy","","7.0","","","","","","","4.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Mark Kent","United Kingdom","2011-01-20","Flown Zest Air 9 times and on 8 occasions the flights have either been delayed or cancelled. The customer service staff on the ground are generally incompetent and unprofessional - listening to their ipods and eating instead of serving customers. They frequently provide inaccurate information about flight delays and the customer complaint procedure will leave you pulling your hair out. So why do I fly with them - because they are cheap and thats the only reason! Would I recommend them - No! Unless you don't mind frequent delays and a cheap price.","","","Economy","","2.0","","","","","","","4.0","0"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","V Rollo","United Arab Emirates","2010-04-06","MNL-CRM-MNL. Aircraft outdated but not really an issue. Flight delayed but treated well by the ground staff. Gave us lunch and refreshments which was unexpected. On way back couldn't utilize the tickets but was refunded really easily. Call center very prompt in taking calls and staff very efficient. Good value for money!","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Hugues Martel","France","2009-05-31","Caticlan-Manila. Crew and ground staff very friendly. The MA-60 is far more comfortable than the De-havilland Dash8 operated by other airlines on this routes when the weather is quite rough.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Sidath Baranage","Sri Lanka","2014-09-09","Flight D7 183 CMB to KUL. Got the lucky chance to fly onboard Air Asia's newest aircraft sporting the 'Xcintillating PhoeniX' livery which was just 7 days old at the time of flying CMB to KUL so it was super clean. We were greeted by friendly and enthusiastic flight attendants. The seats were soft and really comfortable. Something that some full service carriers compromise on. This made for a comfortable 3.5 hour journey. The food tasted great and was worth the price considering the cheaper online price. The FAs were very friendly and attentive. They were quick to respond to your needs and more importantly with a smile. Flight D7 182 KUL to CMB. The aircraft was in immaculate condition and once again the service and the FAs were fantastic. Both flights departed bang on time. There is no IFE but it really doesn't matter considering what they have on offer and the good value for money. Overall our experience with Air Asia X was superb and without hesitation give them 5 stars. Would definitely fly with this friendly airline again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Jillian Pieper","Australia","2014-09-06","26 August. Flight D7317 Beijing to Kuala Lumpur then D7182 Kuala Lumpur to Colombo. The Counter staff were efficient and onboard staff spent most of their time sleeping or doing their own thing but the baggage staff were the worst I have experienced in 10 months travelling around Asia. They do not explain anything and basically treat you with contempt if you have an issue. The food was mediocre at best and while a cheap flight it was outweighed by the expenses associated with their poor baggage handling and attitude towards explanations and customer service. Next time I think I will pay the extra and fly with a better quality airline. Budget doesn't mean rude and incompetent.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","4.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Gold","Australia","2014-09-06","Will never fly Air Asia again. Premium seats from Australia to KL and KL to Bangkok Thailand were how can I say pathetic! The 1st leg of the flight (Australia to KL) was in the premium flatbed seats which were quite comfy but the service on board was woeful some of the attendants treated us as an annoyance or inconvenience rather than a customer we had to ask 3 times to get the Entertainment tablets Samsung they were not handed to us automatically even though we pre-booked and we got a no answer as to if they were coming after asking for them hence asking 3 times. The flight attendants just left us alone the whole flight never checking if we needed anything or asking if we were OK or needed anything ie drink etc this was very poor customer service indeed. The food was rubbish the selection of movies and TV shows on the tablets was just dismal only a very small amount of movies or TV to choose from very disappointing indeed. Now after paying $4000 (premium seating) to fly you would expect that the 2 hour KL to Bangkok leg would be in a comfy seat as well? Well no is the short answer they use a jet that has no premium seating the seats are tiny I was in agony for 2 hours being crammed into the tiny space they call ""premium seating"" on the KL-Bangkok leg just a complete waste of money.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Rose","Australia","2014-09-01","Flew MEL-KUL. Premium via airport paid upgrade. The positives: 1. Melbourne check in was pleasant and efficient. 2. Cabin crew pleasant efficient and professional. 3. Premium flatbed seat comfortable. 4. New KLIA2 terminal a vast improvement over LCCT but far too big and poorly designed. The negatives: 1. Had an Optiontown upgrade request for this flight paid for several months ago. Did not get upgraded yet when I went to Air Asia's website there were several premium flatbed seats available for sale after I was denied an upgrade. Was offered an upgrade at the airport for $299 which I took. Why would they promote Optiontown and get us to sign up and pay not allow the upgrade when there are seats available and then sell the upgrades at the airport? Highly unethical business practice. 2. Needed boarding pass reprinted for KUL-DMK connection at KUL when I arrived. The transfer desk had no capability to do this - they instructed me to exit immigration and go to ticket counter or use business centre at airport hotel in terminal. I chose the latter paid $3 for the privilege. This is unacceptable This was after checking in online and having the barcode sent to my phone which Air Asia said was not acceptable. What is the point of checking in online to receive boarding pass electronically if you can't use it? 3. Air Asia's loyalty program is totally worthless. Many many flights lead to no rewards. On balance Air Asia just doesn't get it.","","","Premium Economy","","5.0","4.0","4.0","3.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Erwin Leonardi","Singapore","2014-09-17","Unpleasant Experience - flying with toddler with Air Asia. I flew with my wife and 4-year-old son from Jakarta to Singapore on 12 Sep 2014. Surprisingly three of us were assigned to three different seats in three different rows. I asked the check-in counter officer to change the seats. However he said that the flight was full and suggested I purchase seats in advance on my next flights. Some thoughts on this incident: 1) Is this Air Asia business model? Separating a toddler from his/her parents could PUSH the parents to purchase seats on the next flight. This is shown as an ads on AirAsia magazine. 2) Is safety Air Asia's concern? Separating a toddler from his/her parents raises a safety risk. Suppose an emergency event occurs. Who will help the toddler? Do you think a stranger sitting next to him/her would help him/her? Finally I exchanged seats with other passengers. This definitely causes unpleasant for them. After this incident I do not recommend a family with young children to fly with Air Asia unless they want to purchase seats.","","","Economy","","2.0","2.0","2.0","4.0","1.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Thompson Mark","Australia","2014-09-14","Having returned from a 3 week trip around SE Asia flying 6 legs with Air Asia I have to recommend their service aircraft ground staff cabin crew and pricing. We had the pleasure of flying Air Asia out of KL and Thai Air Asia out of Bangkok HCMC and Phisanulok. On all occasions check in was quick and efficient with clear direction given boarding spoken in English seat allocation and comfort fine with ample space for the short haul flights FA's were well presented with good command of English flights all left on time food and beverage acceptable with good pricing compared to other budget airlines no IFE but most people talked to their partner the old fashion way of communication which made the flight seem short. Overall my wife and myself were very pleased we chose Air Asia to travel around SE Asia and would have no hesitation in booking to fly with them again.","","","Economy","","10.0","4.0","4.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Juraj Kovac","Czech Republic","2014-09-06","Praya/Lombok to Kuala Lumpur (KLIA2) as a HiFlyer. I booked the Premium Flex fare to enjoy the extras such as 20kg checked baggage and priority seating. Online booking is straightforward if a bit annoying due to the many forced opt-out options one has to explicitly decline. Web check-in however started to be positively jarring: mobile boarding pass didn't work with a European cell number the airport kiosk can't reprint an already issued boarding pass and the whole experience gets very frustrating very soon. Ground staff were helpful but this is too little to overcome the system's shortcomings. Priority boarding is a myth at LOP as there is only a single security line at the gate which opened extremely late. That way everyone finds themselves standing in a long line with no seating while hundreds of empty seats wait inside the gate area. I ended up boarding among the last just to fight for some overhead bin space and reclaim my assigned seat. FAs didn't really seem very engaged and it took some doing to get their attention just to purchase a drink onboard. The flight was okay but the general feel is of a barebone service.","","","Premium Economy","","6.0","4.0","2.0","4.0","1.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Michael Coffey","United Kingdom","2015-03-04","Having recently flown from London Gatwick to Riga and on to St Petersburg and returned. I can honestly say this is the worst airline I have encountered. Not for the plane or cabin staff or indeed punctuality. But by their shambolic systems and un-user friendly attitude rules and regulations. Otherwise have illustrated their ludicrous check in policy/costs and exorbitant charges in more and better detail than I as a transfer passenger you are simply left to your own devices and ignored. If there is an alternative to wherever you wish to fly to please take it.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","W Wynants","Belgium","2015-01-14","I flew from BRU-RIX-HEL-RIX-BRU between Dec 29 and Jan 5th. If flying with them I would recommend familiarizing yourself with their baggage policies especially if booking via eDreams because it is not pointed out very conspicuously. I ended up paying nearly 80 Euros for my baggage which I thought was included in the ticket price. My ticket cost about the same as my SK flights between BRU and HEL during the same period last year which included one checked bag. They are also anal retentive about the 20kg limit. My suitcase weighed 218 kg and the check in clerk made me remove stuff to get it under the 20kg limit. This really makes no sense for two reasons. 1) It went in my hand luggage which was transported on the same aircraft. The 1.9 kg that went in my hand luggage was unlikely to put the 737 over its MTOW. 2) It encourages oversized hand luggage. There was no enforcement of the 8kg and max physical size rule. On a small aircraft like a Dash-8 this can create huge problems in the event of an evacuation. My transit experience at their home base of RIX was absolutely fine. There were more than adequate food options which for the EU were reasonably priced. Very good free wifi as well. I had to stay at the airport overnight for my connection to BRU and found some very comfortable leather couches in one of the bar areas which was kept open overnight. On the return flight I was confused as to how they picked their aircraft choice. Jumping the puddle from HEL-RIX was done using a Boeing 737. However flying the 2hr 40mins from RIX-BRU was completed inside a Dash 8 puddle jumper. This is illogical. The seats were cramped for this length of flight and this was quite possibly the first time in my life that I did not at least enjoy the 'flying' portion of a flight. While the cabin crew was friendly and professional and the aircraft were for all intents and purposes spotless I don't think I would recommend the airline. When I added up the hassles over baggage and the extra fees I could have easily flown SK for the same price. Air Baltic needs to either be slightly more flexible in its baggage policies or lower their ticket prices significantly. For a LCC it is overpriced.","","","Economy","","4.0","3.0","3.0","0.0","0.0","","","2.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","John Gayton","United Kingdom","2014-11-03","Before booking with them I'd read the reviews here and was in two minds whether to fly with them or not. I booked LGW to RIX and after a long weekend in Riga booked onwards to LED. The only hiccup I had was the online check-in for my Gatwick to Riga flight but an email was responded to promptly and the problem sorted. Both flights were totally hassle-free the price was right staff were friendly and attentive and I have no complaints whatsoever. Even the onboard snack and drinks selection I didn't find particularly expensive.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Venho Elena","Finland","2014-10-28","I was flying with my 13 year old son from Milan to Helsinki via Riga 17th Oct 2014 flight BT630. There was a passenger who obviously had consumed considerable amount of alcohol and was behaving aggressively and disturbed us. The cabin crew continued serving more alcohol to him. The head of the crew did not offer any help to us but instead of offering to change seats. Me and my son were extremely upset and disappointed with the staff.","","","Economy","","2.0","3.0","1.0","0.0","0.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Wallace","United Kingdom","2014-06-30","Travelled with Air Transat Gatwick - Halifax and return on the 11th June and 25th June. On the outward flight we had a slight delay from Gatwick (nothing new) but made up time and arrived early after a very pleasant flight. On the return to Gatwick we took a few minutes early and arrived half an hour before our due landing time. I do not know if the cabin crew at Air Transat have been on a customer care course since I last traveled with Air Transat two years ago but there standard of care was first class on both flights. The only downside was the food but then airline food is a joke unless you pay top dollar for your flight. One new item on the return flight was the availability of Internet connection. Alas I could not get Google Chrome to download the app onto my Android tablet. It was my fault not being an IT person not Air Transats. All in all well done Air Transat.","","","Economy","","10.0","3.0","5.0","2.0","0.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","P Gill","United Kingdom","2014-06-30","Travelled to Toronto with this airline three weeks ago. Check in good and efficient as was security check etc. On board all nice and clean and bright. Flight on time. Seat back TV's good with a selection of films TV shows etc to watch. It was a very smooth flight and the service of food and drinks was very efficient. On arrival in Toronto we had to wait for over one hour for our luggage to arrive. A bad end to a near perfect flight. Our journey home from Toronto was almost the complete opposite. On arriving at the airport we found the longest queue ever for the Air Transat flight. There were no supervisors about to speak to. Seven flights were all queuing for the same five check in desks. We had to stand in this queue for one hour and twenty minutes. With approx 50 people still in front of us two supervisors arrived and shouted for passengers travelling to Manchester to come forward. The plane was obviously a lot older than the one we arrived on. The TV s were in the middle. We had paid £20 extra each for our seats. These were near the rear of the plane and there were only two seats not three as elsewhere. Apart from that were no different. We had the usual inconsiderate passengers in front of us who reclined their seats as far back as possible so we had minimal room. Do not bother to pay this extra. It is not worth it. The food was average. The drinks were plentiful and free. The flight was smooth and baggage claim at Manchester reasonable.","","","Economy","","5.0","2.0","4.0","3.0","3.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Kenneth Davies","United Kingdom","2014-06-23","We flew to Vancouver from Manchester in May with Air Transat. They were on time both ways the aircraft was clean and very bright the staff were great nothing was too much trouble. As airline food goes theirs was very good the movies were up to date all in all a great flight. We have used Transat a few times they really seem to have their act together well done.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","John Kneijber","Australia","2013-09-15","Travelled AKL-PPT on B767-300 and PPT-AKL on B747-400. Awarded recognition upgrades to business class in both directions so for us it was great value. Seating on the B747 very comfortable in the herringbone configuration. Standard recliner seats with 2x2x2 layout on B767 is ok for 5 hours but seats are too narrow. Excellent cabin crew and service as always but catering appears to have dropped of recently. Always a great selection of beverages but food offerings just average lately. Entertainment options also not that great with limited new release films. Contract lounge in Papeete is pathetic and almost not worth the effort. Still our preferred airline as great crew compensate for the other shortcomings. Will be glad to see the B767 retired when the B787 comes into the fleet. Will be travelling to LAX next year on B777-300 and will be interested to see if catering is any better.","","","Business Class","","7.0","5.0","5.0","3.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Nakashima","United States","2013-09-10","Used Air New Zealand from Honolulu to Auckland then Auckland to Cairns Aug 23 and Aug 24 and Cairns to Auckland and Auckland to Los Angeles Aug 30. Had a very good impression of the company until the last leg of the trip from Auckland to LA when we were informed that 2 of our 3 confirmed seats were given to other passengers. At first the ANZ associate didn't mind separating our family eventually accommodated us together in another row. Uuncertain if we would fly ANZ again.","","","Economy","","6.0","4.0","3.0","4.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Williams","Australia","2013-09-05","MEL-AKL-NSN-AKL-MEL August 2013. Trans-Tasman seats A330 far too tightly spaced eating meal is an uncomfortable process cabin service and food offered both OK. Control over cabin baggage size and quantity on return flight was hopeless with many passengers highly irritated by inability to find space. Self check-in and baggage deposit an affront. Will I be required to clean my cabin area next? Domestic flights OK. I will be back to Emirates for Trans-Tasman.","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Steve Robinson","Australia","2013-09-04","Flew premium economy from Auckland to LAX. Premium check in nice but no lounge access of course maybe that could be an extra purchase option? Anyway the seat was roomy and way better than any economy seat I've had. They sit at a funny angle and while comfortable it seemed a bit odd. Food and drink was good cabin service very good and having flown business class few times with them its close to what the Bus class gets in that regard. Overall I think its great value for money given what you get.","","","Premium Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"airasia-zest","/airline-reviews/airasia-zest","AirAsia Zest customer review","Tomas Bautista","Philippines","2009-04-13","Flew with Zest air on recently launched Manila - Marinduque service got through the airport and desks with great ease. The aircraft was a new Xian MA-60 very clean. No service onboard as it was a very short flight. Reading materials great. The flight was comfortable and smooth. The crew was nice and helpful.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Bruce McLaughlin","Australia","2014-08-28","SYD-KUL-PVG 23 August 2014. I chose Air Asia X because I wanted a multi-destination itinerary rather than a return flight and the budget airlines (Air Asia to China and Scoot back to Australia) were a much better deal than a legacy airline open-jaw fare. It was a great experience. Check-in at Sydney was quick and easy: the queue was less than 15 minutes and the check-in person was friendly and efficient. Transfer check-in at KLIA2 had no queue at all. I used OptionTown to try to get a row of three seats to myself for the SYD-KUL leg and an upgrade to Business for KUL-PVG. I got both. The row to myself from SYD-KUL cost about A$ 30 I think and the business upgrade from KUL-PVG cost about A$ 50. Both were a bargain. In economy for SYD-KUL there was more legroom than I've had on many legacy airlines. The seat was comfortable - it was fairly soft leather. It was even more comfortable with three seats to myself. Food - biryani - was excellent and good value. For KUL-SYD the business class seat was amazingly comfortable and folded almost flat: I could sleep comfortably lying on my side. On both legs FAs were friendly efficient and unobtrusive: they did an excellent job. One tip for people flying out of Sydney or Melbourne. You may be tempted as I was to buy drinks from a vending machine on airside so that you don't have to buy drinks onboard. Don't. A bottled soft drink at the airport is A$4; cans that you buy on board are RM6 which is much cheaper. The airline's only shortcoming is that you don't have IFE (although you can rent a tablet). But if you bring your own pre-loaded tablet that doesn't matter. I'll certainly fly Air Asia X in future.","","","Economy","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Anne Norwawi","Malaysia","2014-08-26","I took the flight from Xian to Kuala Lumpur on my business trip and tried business class for the first time. It was perfect. The flatbed was great for red eye flight and the cabin services was tip top.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Beveridge","Australia","2014-08-13","Travelled MEL-KL-HKT-BKK-KL-MEL. Flatbed/Hotseat/Hotseat/Hotseat/Flatbed. Check in fast and efficient in all locations waiting areas in KL on way to HKT inadequate HKT very inadequate BKK ok KL inadequate. Staff were excellent on plane flatbeds are worth every dollar.","","","Premium Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Lee","Singapore","2014-09-06","AK759 Penang to Singapore 3 Sep. Check-in for this flight was very good barely queued for 3 or so minutes before the airline's agents checked us in. Boarding for this flight was not as organised as I would have preferred. Firstly the airport mixed up the gates so there were a lot of confused passengers rushing to the correct gate. Secondly the gate agents did not issue PA announcements so many passengers quickly rushed to the front of the gate counter in the hope that they'll get to board first which shouldn't be the case for an airline that charges for priority boarding. Boarding was slightly delayed due to preparation of aircraft but the airline made up for the delay by boarding passengers through the front and rear exits. The flight departed Penang just a few minutes late once airborne the crew came around quickly to distribute immigration cards and take orders for drinks/deliver pre-booked meals. Aircraft was a bit worn and tired - my seat pocket was ripped on the left side and passenger in front of me seemed to have trouble reclining. Nevertheless seat was quite comfortable. Arrival in Singapore 10 minutes ahead of schedule and disembarked within 10 minutes of landing. AirAsia is ok for the price will consider using them again for flights to and from Malaysia.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Nigel Findlater","Switzerland","2014-08-28","Boarding was delayed 2 hours because of the incoming flight. This was ok we received vouchers. We boarded the airplane and just after the safety instructions we where informed that there was a problem with an engine. So we waited a further hour when we were informed that we had to disembark. So about 300 passengers left the airport received a coupon and started to queue at the 1 shop to get some food. After an hour of queuing the shop stopped serving claiming that they had run out of food and that we had to go to the other side of security zone to get some food. So we where directed to another queue which turned out to lead to a security check which took away all the fluids that we had bought and returned us exactly where we had started. We queued again to the shop. After an hour the police came and said we had to vacate the area. In both cases an Air Asia representative should have taken the trouble to inform us of what was going on. So then we had a further 3 queues each taking more than an our to pass passport control get hotel vouchers and board busses. Air Asia obviously does not care about our holiday time because if they had they would have canceled the flight earlier so that at least the passengers could spend an afternoon outside of the airport. Air Asia is fine when everything goes well. But when there is a problem they will rip the passengers off.","","","Economy","","1.0","5.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Nigel Findlater","Switzerland","2014-08-28","I flew from Kuala Lumpur to Sydney. The flight was cancelled after we had boarded. We had to queue for hours for various things. Air Asia did the bare minimum to help.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Geoffrey Hudson","Australia","2014-08-26","Flew Sydney-Kuala Lumpur-Bangkok on July 28 2014. The flight was on a budget fare but was on-time at all stops. Food on board had to purchased but quite reasonable. Customs clearance at Bangkok Don Mueang was also efficient. On the return journey in August my wallet was stolen at Don Mueang and Airasia held the plane for 20 minutes while their staff assisted with a search. As my wallet was not located I was without cash when I arrived at Kuala Lumpur. I was very impressed when one of their staff gave me 20 ringgits so I could purchase a meal. Most impressive.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","C Welch","United Kingdom","2014-10-08","No problem with online check-in - had booked tickets using Air Baltic website at a good price paid for hold luggage when booking so all very easy until reaching Tallinn airport. Flight was to Stockholm with a transfer at Riga and first leg was delayed for an hour. Staff had no idea why but our Air Baltic connection could have waited as there were about 20 of us on the same route. The reason for the delay according to the aircrew was a technical fault and a wait for the replacement aircraft the transfer desk said it was bad weather either way we had a wait of over 3 hours at Riga with a voucher for a biscuit and undrinkable coffee. Got into Stockholm 4 hours later than planned. The lesson to be learnt here is never take such a short flight with a transfer and avoid the last flight of the day from the carrier to your chosen destination as small delays during the day build up to a big one in the end otherwise everything was fine.","","","Economy","","5.0","0.0","3.0","1.0","0.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","C Arnesen","Canada","2014-09-18","Surprisingly pleasant experience despite prior scepticism. Properly educating yourself of Air Baltic's policies in advance is likely key here. AMS-RIX-ARN in Y solely for a 22-hour layover to see a bit of Riga. Paid baggage fees in advance checked in online. Staff in AMS and RIX pleasant and quick. No hassle picking up checked bags at RIX and re-checking next morning. Though we were very careful it turned out that hand luggage was never weighed in either AMS or RIX. Many frequent passengers with heavier bags did not seem concerned so I somewhat suspect this policy may be (very sensibly) a bit more relaxed now than it was; will go a long way for goodwill. Crews on both flights were attentive and surprisingly smiley for Eastern Europe (not a judgement just unexpected). Flights on time. B733 old but clean Q400 newer and also clean. Legroom standard for short European flights. Overall a pleasant experience. Would be cautiously optimistic to fly with BT again to RIX or if fares were significantly less than SK or KL on this route. Would recommend with caveat that one should carefully learn policies before booking.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Mark Evans","United Kingdom","2014-07-31","Short 50-minute hops on Dash 8 Q400s TLL-RIX and RIX-VNO. I had booked my tickets via an online booking agency so was dismayed to be informed on checking in at TLL that I would be charged a supplementary fee. Fearing that this would be a swoon-inducing off-the-scale penalty as imposed by certain budget airlines I was relieved that the charge was only EUR 10. Furthermore I was advised I could upgrade to an extra comfort seat with no-one next to me this for another EUR 20. Done deal off I went happy - only to discover that the flight was only one-third full and we all had ample space. Two days later at RIX I presented myself at the ticket sales desk to request payment of the check-in supplement only to be directed to a self-check-in machine at zero extra cost. This flight was also one-third full. At least I can say that Air Baltic was very charming when they relieved me of my EUR 30 at TLL.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Agapi","Finland","2014-07-31","I chose this company as it had good fares for our trip however by the end of the trip if I sum up all the expenses it required along the way I could have bought tickets for a better airline that provides all the needed services. We had to pay 10 eur per person to do check-in at the counter. Who has heard of that? We received an email a few days before with the online check-in and it didn't state anywhere that if we don't do it online we would have to pay at the airport. Not surprisingly at the airport everyone who was on the same flight with us had the very same problem. The company is not transparent with its customers and it uses these hidden fees so they can cover up their margins. We had to pay extra for every 20 kg piece of luggage seats transaction fees and there were no meals during the flights. So adding up all these costs to the initial price of the ticket I could have easily flown with an all inclusive airline. Coming to customer service it seems that Air Baltic has no idea what that means. One crew member was extremely rude during the boarding process. She replied to my questions in a very rude way. It is sad to see that for some companies the idea of customer service is still a new concept.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","G Steeves","Canada","2014-06-23","Took more than 1.15 hrs for luggage to be delivered to carousel #9 at YYZ. After flight 333 from Dublin on Saturday June 21. No supervisor on duty. CARD on that level had just come on duty. Previous one left her post early. This one said there were too many planes and not enough staff. Would not let me speak to person on other end of her phone. Many passengers very upset. Very bad service with no supervisor. There is no excuse for this.","","","Economy","","","1.0","4.0","3.0","0.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Moore","United Kingdom","2014-06-17","Flew from London Gatwick to Vancouver and returned Calgary to Gatwick. We could not find fault at all with any part of the whole experience. Aircraft looked new Airbus 330's great inflight entertainment comfortable leather seats and plenty of leg room (I'm 6ft 1in). The airline staff are friendly and the meals were as good as any that you get in economy and better than most. We had some quite severe turbulence on the way back which the pilot warned us about and took time to explain it was all routine and no more than bumps in the road nice touch. I will use Air Transat as my first choice airline if they cover any of the routes I need to fly.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Thomas Corbett","Canada","2014-06-13","My wife and I went from YVR to GLA on 6 May 2014. We purchased options plus and I must say it was fantastic I would purchase it again. However on the return flight it was non existent everything great until we boarded the aircraft the service all stopped when I asked for a scotch - I was told it was $6.50. I said I had options plus and I was told not to cause a disturbance. I repeated myself again and was told the same. We were treated the same as the other passengers.","","","Economy","","","4.0","1.0","4.0","0.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Cindy Carruthers","United Kingdom","2014-06-10","I travelled with Air Transat from GLA-YYZ in May. Fantastic service and preferred the direct flight rather than connecting flights. Inflight entertainment was good and had two feature films to watch onboard. Friendly staff at check-in and onboard. I had the option plus and would book that again as I didn't have to spend any money onboard. Ill definitely fly Air Transat again. Highly recommended.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Steve Robinson","Australia","2013-09-04","Business class Auckland to LAX twice in the last 3 months also once in Premium economy. Flight time of 12-13 hours is not bad for such a long haul across the pacific. Cabin crew are generally very good have struck few that seem pre occupied but overall they are very good. The lay flat beds are great. The fare seems to jump around a fair bit and can vary by up to $1000 for each one way leg. The 777-300 is well kept and tidy. The cabin lights at night are a pain they are yellow and bit too bright. I always get the centre row as it quieter. Food fine for business class. Snack bar available during the night. The inflight entertainment can be bit limited but generally enough to fill in the flight. Having done the trip a number times with different airlines in my opinion its one of the best airlines for the trip taking into account service equipment and ticket cost. The real winner is the lay flat beds with doona and mattress. Only really negative aspect is the long connection times to Australia and the Auckland lounge is a bit tired and limited in what food they offer.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","L Zhuravsky","New Zealand","2013-09-02","We took NZ2 Auckland-LAX-LHR and 3 weeks later NZ 288 Shanghai-Auckland. Everything was excellent: great landings food and inflight entertainment.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","K Fong","Malaysia","2014-08-05","KUL to Colombo return. July 2014. This was a full flight on both legs and was on time no luggage lost and efficient. The timing of the flights were convenient and the ticket price reasonable for a family of 5. Bonus was that we no longer had to fly out of the old LCCT bus hanger.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Z K Ismail","Malaysia","2014-08-05","Prior to boarding this flight my flight from Shandong was cancelled on numerous accounts due to the typhoon that swept through the country. I finally got to Beijing and successfully boarded the aircraft and I must say this most recent flight from (Beijing) PEK to KUL (D7317) on July 29th was simply excellent. Flight attendants brought hot beverages snacks and kept asking if I was okay. Had missed the first few days of Eid celebrations much to my surprise they went through the extra mile by bringing traditional cakes to me. After a stressful travelling experience just trying to get to Beijing the service that I got on this flight was heartwarming. The flight arrived in Malaysia far earlier than planned.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Elliott","Australia","2014-08-02","We bought our tickets in the annual Big Sale so got a great promo price on Business class. We went from Kuala Lumpur to Adelaide on Monday 28th July. That flight left late at night so we had no hurry to get to the airport. We used the RM 10 bus from KL Sentral station to the KLIA2. It runs every half hour. In all not much longer in journey time than the airport express train. You arrive at ground level at bus and taxi area. Just inside this near gate 3 is a low cost cafeteria. Serve yourself and pay at the end. It is a fraction of the cost of eateries further inside the terminal. It is air-conditioned and clean. From here you go up and up through the Gateway shopping centre. Check in was fast and easy. Priority tags were put on our luggage. There is a quiet seating area on a mezzanine level up the escalators at the side of the passport control entrance. Passport control is quick so were hand luggage security checks. Then there is quite a long walk through to the gates area. My partner uses a walking stick. It was all possible as there are no steps. Ramps elevators and escalators! Buy your duty free at the end. Alcohol is far cheaper in KLIA2 compared to Australian duty free prices. There is a cold water fountain after the final bag security check so you can take an empty plastic bottle through to here and fill up before the flight departure lounge. The gate area has comfy seats. That's good as our flight was delayed. On board I was really surprised. The service has been re-branded as business class. This means you are served a full meal with meal pack you had ordered plus juice cake and croissant as well. We had bought an extra meal each and that came as a full meal also. The hostess asked when we wanted them served. It is pleasant to get that extra attention and extra food. We took along some apples. No-one said anything even though you are not supposed to bring your own food onboard. However the seat really does recline like an armchair. Then it turns into a flat bed. You are given a big pillow and doona blanket. Sleep is easy. If you need the toilet again easy as there is one toilet for the 12 business passengers. Sorry I can't comment much on the flight as I slept soundly after eating. Breakfast came just before arrival. So for us it was perfect.","","","Premium Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Tarafino Pasquale","Luxembourg","2014-08-18","Flew from MNL-Cebu. One hour flight without problems in a new plane and plenty of legroom.","","","Economy","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Satish","India","2014-08-15","Flew Air Asia India from Bangalore to Chennai. Check-in smooth and efficient. Boarding completed before time and pushback 10 minutes ahead of schedule. New and clean aircraft manned by an efficient cockpit and cabin crew. Landed in Chennai 30 minutes ahead of schedule. Looking forward to them expanding to more destinations within India.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Wai Kuen","Australia","2014-08-15","Premium/Business class in the month of August KL - Seoul Busan - KL. Melb - KL Sydney - KL. Recently Air Asia tried to rename the premium class to business class. I found the word business class really misleading because it is not a business class yet premium seat is more like it. Well whatever name you call it you cannot only book the ""new business class"" to and from Kuala Lumpur. If you are flying out to and from any Malaysia small city you are blocked from booking the business class. The implication is that the passenger need to purchase multiple itineraries and no luggage check through to the final destination. Why is Air Asia doing this? It is very inconvenient for business man like us when we need to rush from one gate to another and what more to say rushing to collect luggage and check in again. Imagine with the new KLIA2. One has to be really fit to do the long walk and keep the figure cross that he/she can locate the other gate safely. I travel a lot in the ""old premium class"" sometimes it is value for money when it is on offer. There is not much service and no entertainment but it comes with free meals and luggage. It is not that exclusive anyway economy class passenger can just walk pass you anytime anyhow.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","R Featherstone","United Kingdom","2014-07-25","We were travelling to Riga from LGW. Firstly Air Baltic moved the flight time from mid morning to late afternoon. Then as we reached the runway the pilot announced we did not have permission to take off as we were ""too heavy"". This entailed a return to the gate. Mail and other cargo was removed as clearly this was a major very serious error on the part of Air Baltic. We were not allowed to leave the plane and in the overall three hours before finally taking off all we were given was 3 ounces of water. Landing was not until five hours had elapsed in the plane and by then there was some distr0ess with children and some pregnant ladies as there is only one toilet between 140 economy passengers. Cabin crew spent their time standing in front of the Business class toilet preventing any Economy passenger from using it. With no complementary drinks or vouchers and final landing well past midnight the customer care of this airline is nil and should be avoided if possible.","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","C Scherrer","Switzerland","2014-07-08","BT642 on June 20th. BT641 on June 28th. ZRH-RIX-ZRH. Although AirBaltic has a nice homepage its complicated to operate and ""forgets"" settings that you have made (e.g. I selected check-in bags for both the outbound and inbound flights I had to enter this several times and in the end this was only picked up for the outbound flight so I had to pay extra for the inbound flight at the airport). Check-in at the airport costs extra but online check-in and mobile boarding passes do work. No food & beverages not even water. The planes are really old.","","","Economy","","2.0","4.0","3.0","2.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Y Udi","Andorra","2014-07-06","RIX-BCN flight. Business is not business. Meal was inedible. The stewardesses are friendly the company is an expensive cheap service company. The offers lack integrity and the overall client attitude is negative.","","","Business Class","","2.0","1.0","4.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Philip Cowell","United Kingdom","2014-06-08","MAN-YYZ-MAN. Outbound flight to Toronto just under 7 hours on an A-310. Narrow seats and inflight entertainment old fashioned screens down the middle of the aircraft. Crew friendly and efficient. Food good. Nothing from the flight deck whilst airborne. Returning on an A-330 in 6 hours 40 minutes inflight entertainment excellent in terms of films and TV. Yet again crew friendly and efficient. Food not as good but it's through the night so not as bothered. Again no flight deck announcements whilst in the air. Seats narrow but we had three seats to the two of us so effect minimised. Person in front reclined making viewing of seat back TV difficult. It's about time all airlines did away with reclining seats. Soft drinks free alcohol has to be bought but it's quite reasonable price wise.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Howard","United Kingdom","2014-06-08","Flew Air Transat first time 5 June from Calgary to London Gatwick as only airline with direct flight. Check in was delayed 25 minutes as they seemed incapable of checking in more than one flight at a time and they were 2 passengers missing for the earlier Paris flight. This resulted in a huge queue at check in. Luckily we were there early and joined the queue as soon as the flight number showed on the board. Others weren't as lucky. As it was a night flight of 8.5 hrs was expecting pillows and blanket on seats. Nothing. I found I didn't need them anyway as any chance of catching a few zzzz was impossible as they didn't turn down the cabin lighting until after 5 hours into the flight and then only for an hour. They only used one drinks and food trolley per aisle so it took forever to first get a drink and then be served a pretty awful meal as we were near the back of the aircraft. My friend sitting behind me was left with a choice of pasta or pasta. When she said she didn't like pasta they offered her macaroni cheese as an alternative! At the point where they could have turned the lighting down they didn't and then announced the duty free trolley was on its way. Breakfast was a sad affair of partially frozen fruit salad and orange juice. Only good thing was we arrived at Gatwick 20 minutes early. Overall a very poor experience and one I hope never to repeat.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","H Adair","Canada","2014-06-04","My husband and I purchased the Options Plus for a trip from Vancouver to Cancun. The outbound trip was uneventful and we had an excellent vacation. It was only when we returned home that it all fell apart. Our seat selection (part of the options plus package) was not available and no explanation provided. Our meal service although the Options Plus assured us a priority selection did not occur. We actually did not get any meals until we corralled 5 of the flight attendants none of whom believed us that we had not received a meal. It was only when the original flight attendant confirmed that we had not had a meal did they believe us although I am not certain as to why Air Transat employees thought I would attempt to obtain two meals. I was advised that the ""other side screwed up"". I am not certain as to why I needed to have that piece of information however my ""choice of meal"" was now the children's chicken nuggets as that was all that was left. When we arrived our luggage although clearly marked priority was the last to arrive on the carousel. Not an indication of priority handling. When I complained to Air Transat - their response was simple - the Options Plus is only worth $19.50 per person each way. That is a little strange given that I paid $238.00 for the ""privilege"" of not receiving the service which apparently is only worth $19.50. So - no seat selection no priority luggage handling no meal. If I hadn't paid for Options Plus I would have received a better level of service - I would say live and learn but I don't believe that I will be using Air Transat again.","","","Premium Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Harvey","United Kingdom","2014-06-04","We travelled from London to Toronto (return flight) 22nd May and 30th May with 1 child. First time Air Transat user and had read the reviews so was very very apprehensive. However we were very impressed with the speed of check-in (both times) extremely quick through the queue. The service on board was good (only one attendant was rather abrupt but not rude) food was fine. The inflight entertainment worked fine each time although they charge £5 for headphones. Both flights were on time. Temperature on board was comfortable and there were plenty of refreshments. We would definitely use this airline again and it was good value for money.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T Mandrake","Australia","2013-08-28","We flew business class from Perth to Auckland 18 July 2013. We were very disappointed to discover that they had changed the plane and that the promised lie-flat seats were not available on the plane. It was just the standard business class recliners. We were offered a partial refund but I just didn't think that was good enough. We specifically booked lie-flat because it was an overnight flight - if we had known that could not be delivered we would have chosen a different airline. I just don't think it's acceptable to do the bait and switch when a customer pays top dollar for a premium service.","","","Business Class","","4.0","2.0","3.0","4.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Butt","Australia","2013-08-27","Our plane from Sydney was diverted due to fog from landing at Christchurch to land in Auckland where we landed approx 1.30am. All good re flight but Air NZ customer service certainly slipped once they had this unexpected event on their hands. We were placed in an excellent hotel but the information we were given by staff when we landed and by staff at the airport the next day was all different and mostly incorrect. My comment to those reading this if something goes wrong with your flight with Air NZ don't ring (you wont be answered for a long time) go straight to the person in charge at the information desk as soon as possible get the information and don't listen to any other staff!","","","Economy","","2.0","4.0","1.0","0.0","5.0","","","0.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Egan","New Zealand","2013-08-26","AKL-SYD-AKL twice in the same month. 3/4 flights were A320s - commuter workhorse flights that for a 3.5 hour trans-Tasman flight are fine. Seats are a bit narrow and the pitch is too. IFE continues to lag behind global standards--unresponsive/slow system. Meals were good (I was on Works which includes meal seat bag) when I went for the full meal deal. Cabin crew are a different story. These are disproportionately young (based on the equipment they're recent hires) with good intentions but not quite there. On one flight a passenger dumped his entire scotch and coke on me and the FA was too ""chilled"" in getting something to clean it up. Reeking of booze was not how I intended to arrive at my destination. Only an hour later I was offered a complimentary drink for my troubles. On another journey my seat light didn't work; the row in front had no IFE. We were all moved to new seats and required to move back for landing. I understand the thinking behind this protocol but really: 1 row won't make a difference for load and it wouldn't be to hard to ascertain who had moved when it's because the airline's equipment has failed.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","3.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","Adil Shahid","United Arab Emirates","2014-08-08","Dubai to Islamabad. I got seating in the front row even then the seat pitch was very short on an Airbus 319. For a height like mine (5 ft 6 inches) I wonder how tall managed in the back rows. Initial announcement and safety demonstration was very quick when the crew was demonstrating it in URDU Language the pilot announced ""ready for take off"" and it was all stopped. Food was served - good quality hot biryani. Drinks were of poor quality. Overall it was a pleasant journey and it offers good value for money. Recommended but only as a second choice.","","","Economy","","5.0","2.0","3.0","4.0","1.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","James Winslow","Australia","2014-07-31","Sydney to KL KL - Seoul. Very friendly great service I will fly AAX again and would compare them to the very best in the business it's more affordable and has aloud me to fly more often. The staff are absolutely fantastic second to none and the seat was very comfortable with good leg room.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","L Alvin","Malaysia","2014-07-22","D7 518 2 June 2014. Traveled in a Premium Business Seat to Busan and it cost me only USD50 for one way. Cabin crew were nice and friendly. Before the flight departed the cabin crew asked whether passengers wanted to be served their meals as breakfast it was great! Will travel with AAX if I get the great deals!","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Soon Wk","Australia","2014-07-20","Melbourne to Kuala Lumpur Kuala Lumpur to Tokyo Tokyo to Melbourne 28 Dec 2013 to 15 Jan 2014. You pay what you need and keep the fare low is the way to go. Been travelling with AirAsia X for the past few years as my only airline to travel and without the low cost airline I probably wouldn't travel as much as I wanted to. Keep up the good work and keep your fare low with the reasonable service you provided you will see my continue using the service.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Bradley","Australia","2014-08-11","I was informed via email that my flight had been changed from 4.20pm to 3.00pm which was fine but airport services were in fact terrible! Arriving at the counter at 1.15pm I asked the counter if there was a delay in our flight I was told that there was no such delay for our flight and that our boarding time was at 2.30pm. 2.30pm came and went and there was no announcement made regarding our flight. There was no one at the AirAsia departure lounge counter so I went to the check in counter and asked staff what our flight status was. I was then informed that there would be announcements. 3.00pm - no announcements. 3.49pm still no announcements. 4.17pm no announcement. 4.28pm an announcement that our flight will be delayed 1 hour. 5.35pm an announcement that the plane will not arrive until 6.05pm. 6.08pm arrival of the plane. 6.35pm boarding. 7.00pm on the flight I asked the flight attendant for my pre purchased comfort kit and was informed that they did not have any on the flight. As you can imagine after spending over 3hours waiting for the flight and being told that my comfort kit was not available I was mighty ticked. I know that there are circumstances that flight will be delayed and I understand that but the lack of communication given to customers was poor. I had heard such good things regarding AirAsia but after this and the cancelation of our Clark to Kalibo flight on the 14th of November 2013 I will be very hesitant and wary of using AirAsia again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Mike Whitehouse","United Kingdom","2014-08-05","We flew Kuala Lumpur to Singapore on 1 August 2014. Total cost was 927MYR (£171 or just 329 each). We were astounded at the high quality of the flight the cleanliness of the aircraft and the friendliness and professionalism of the crew. Having paid a very low price (to us in England) we were expecting a below-Ryanair experience but this was anything but. Proper seats seat back pockets a wide range of snacks- this was far higher standard than Finnair offered on their Manchester-Helsinki flights. Will not hesitate to use AirAsia again.","","","Economy","","8.0","5.0","5.0","4.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Janet Andrews","Italy","2014-08-03","Low cost flight low cost quality. Flew from Kuala Lumpur to Sydney. Then from Melbourne to Singapore in April 2014. The second flight was cancelled at the last minute so obliged to take midnight flight. Hours standing in a queue to check in luggage. Seats narrow and uncomfortable. No entertainment. Food and drink expensive with little choice.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","H Oberbeckmann","Germany","2014-04-21","We had a good flight from RIX to DUS. The online-check-in was fast and easy and the staff on board were very friendly. We ordered drinks in advance and got them at the very beginning of the service. The Dash 8 had modern interior and good comfort but no inflight entertainment (which is normal for that type of plane). I can only recommend this airline to anybody travelling to and through Riga.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","H Oberbeckmann","Germany","2014-04-19","DUS-RIX. Mobile Check-In was easy and fast no app needed. Plane was a Bombardier Dash 8 Q400. The plane was nice quite new a little noisy inside but the seat pitch was better than on most other airlines I have traveled with. We pre-ordered drinks online which we received very fast and had a cheese plate with olives which was tasty too but food and drinks are costly. Staff on board were really friendly and spoke good English. Flight was on time. But: no inflight entertainment but no magazines or newspapers offered only the airlines onboard magazine. All in all I can recommend this airlines.","","","Economy","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","M Karo","Canada","2014-04-09","Prague - Riga - Moscow. Flight Prague-Riga: The personnel in Prague were very nice. The crew members - not even a smile or 'Hello'. Seats - very narrow and uncomfortable. No meal or drinks on board. Not even water. But you can buy it or order when purchasing your ticket. Riga airport. First international airport with no drinking water fountains! No announcements! No signs to find your terminal or even to understand where you are! Flight Riga- Moscow: Poor service I did not like the attitude. I do not recommend this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Julie Choueiri","Canada","2014-04-06","I paid about 75 euros to check one 23kg bag. That is a lot of money for such a simple thing. Every other airline uses 23kg limits. Now I think I understand why they are so limited. Air Baltic's planes are so old and out of date. That plane was something I would have rode on 20 years ago.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Edward Falconer","Canada","2014-06-01","On a flight from Glasgow to Toronto May 25th this aircraft was full to capacity. I had a window seat although I preferred an aisle seat. I never once left this seat on this 6.5 hour flight it was next to impossible to get out move up the aisles with service carts. Could not read a paper as passengers crammed into me could not stretch arms wanted something out of my pant pocket. forget it no leg space cramp's. For the amount of money we pay and have that nightmare of a seat is unacceptable and even if I wanted to purchase duty free that I did not try getting a credit card out of your wallet I would have to ask the other 2 passengers centre and aisle seat to stand up so I can move.","","","Economy","","2.0","1.0","4.0","3.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Marc Poirier","Canada","2014-05-28","I booked a flight months ago leaving Toronto on May 24th to Orlando returning May 31st. The E-ticket I received showed a return leaving time of 4.10 so I got to the airport 2 hrs prior to expected departure. I was shocked to find out that the flight had changed departure times to 6.10 pm and I wasn't even notified. To add to the frustration the flight is now delayed another 2.5 hrs that means I stayed all day in Orlando airport waiting on Air Transat. Lesson learnt never again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Smith Mike","United Kingdom","2014-05-28","Having flown Air Transat now for several years to Canada I have always found them to be efficient and helpful during booking and flight even when crossings did not go to plan. My last return flight from Calgary to Manchester May 25th however was a delight. After boarding from what must be the worlds most miserable staffed airport in Calgary the cabin crew could not have done more to revive my good spirits. The flight was smooth and on time and we were well supplied with excellent food and refreshment throughout. Despite the long journey the cabin crew remained attentive and cheerful and added good humour. I am due to fly again in October and am looking forward to the trip. I just hope that someone teaches the Canadian security how to smile.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Bonnie Befus","Canada","2014-05-27","We travelled from Vancouver B.C to Cancun May 11th 2014 there were 16 of us. Going down was great nice plane good food and great entertainment as it was a 6 hr plus flight. Coming back some of us on May 18th and some on May 25th was a terrible flight. We were crowded in like animals in a barn sat on tarmac for 45 min no air no seat room at all and I am only 5ft 1. I feel sorry for the people that were larger than me. No entertainment at all nowhere to even plug head phones in. I mean really at the price we paid I think we should of had some kind of entertainment for a 6 hr plus Flight. This is unacceptable and I will never recommend Air Transat.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Riley","United States","2013-08-18","My family and I flew Air New Zealand from Los Angeles CA to and from Rarotonga Cook Islands. The plane was a spacious B767 and the flight was overall ""lovely"". The 9 plus hours were made bearable by the service friendly staff and great airplane. Everything worked well (screens etc) and the attendants even came by in the middle of the night offering water to awake passengers. Definitely a ""do again"" airline for us!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Thompson","Ireland","2013-08-15","Flew from Auckland to Shanghai (and a connection from Wellington to Auckland). I had originally booked a return flight from London Heathrow to Auckland via Hong Kong but Air NZ axed their LHR-HKG route before I returned. They were not able to book me onto a flight to Hong Kong and so booked me to Shanghai instead and then onwards from Shanghai to London with Virgin Atlantic - meaning I had to scrap my planned holiday trip to Hong Kong and fly straight home - for which I also had to pay extra for even though they caused the route change. Having found previous long haul and Trans Tasman flights with Air New Zealand to be great I was extremely disappointed by this flight. The plane itself seemed very old and was not to clean boarding was very rushed felt like cattle being herded on board (the same leaving the plane too.) The flight was delayed on the tarmac for an hour and this was poorly dealt with by staff. Seating was extremely uncomfortable and I was not able to sleep at all for the 13hr duration and in flight entertainment was mediocre. Food was quite good however there was a complete lack of customer service from the crew except 1 or 2 members. They did not seemed bothered at all with passengers and were not too friendly. Very poor service and will not be travelling with Air New Zealand again on long haul from Europe to NZ.","","","Economy","","3.0","1.0","2.0","4.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","G Graham","United States","2013-08-12","Los Angeles to Auckland. Our return flight was from Auckland to San Francisco. We have always liked ANZ! On our flight to Auckland we were on the 777-300ER in seats 23A/B. This was our first experience with the newer premium economy service. By all counts it was excellent and would definitely use this class of service again! The seats were comfortable the service and meals were excellent too! On our return flight we flew on the 747 in premium economy - older style - seats 22 H/K. We enjoy the fact that these seats are on the upper level of the 747. These seats are more like standard seats and not as comfortable as the 777 seats. We had room to spread out with no seats directly in front of us. Unfortunately the service was poor during this flight. The FA mentioned that they were missing a staff member for this flight. No matter we still favor ANZ and we would select and recommend the premium economy seats of 777 over the 747 if at all possible.","","","Premium Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Phil McConnell","Australia","2013-08-08","MEL-AKL-LAX return. Had been looking forward to trying ANZ PY and I was somewhat disappointed. The good things: Superb food better than C on QF oodles of room in the seats great cabin crew on all sectors priority boarding. However seats are uncomfortable. I appreciate the unique design but you just can't get into a good position. They are leather but in my opinion the padding is far too thin and the only way to sleep is to put the seat at full tilt pile up the bean bag with a cushion and lay out straight. Seeing the space the seats take up I'm not surprised ANZ are not going to continue them into new aircraft - they must lose money on them even at a premium fare. The design is also clunky in that nothing works smoothly - you need to force up the armrests and the seat belt is a pain. It has an airbag but it rests uncomfortably on your side. A great idea in theory - but not so good in practice.","","","Premium Economy","","6.0","1.0","5.0","5.0","5.0","","","4.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","Saad Khan","Pakistan","2014-04-19","ISB-KHI-ISB in the first week of February. Equipment was A319 pretty cramped seating. There was no IFE but given the domestic leg it was not a big deal. Crew got their job done in serving the tiny sandwiches (more like bite size) and drinks. Other airlines serve better meals for the same fare. Flight was delayed 2 hours without any reason given. On return leg the delay was 90 minutes again without any reason. Airblue is OK value for money on domestic routes but delays seem to be perennial.","","","Economy","","5.0","2.0","3.0","2.0","0.0","","","3.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","Isha Ishaque","United Kingdom","2014-01-28","29 Dec 2013. MAN-Islamabad flight delayed by 3 hours. Very disorganised. No inflight entertainment no entertainment for children. Cabin crew (females) more concerned about their appearance than passengers. Cleanliness was atrocious dried food stuck on seats and food inside seat gaps and front pockets. When opened the food table dried rice and tea or coffee stain found. When asked to clean it just wiped down with dry tissue no disinfectant used. Safety demo were fast and not understandable. Cabin crew and pilot talking through speakers - nothing was understood. Wouldn't recommend it to anyone.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","T Khan","United Kingdom","2013-12-10","MAN-ISB on 22nd Nov 2013 and ISB-MAN on 6th Dec 2013. All I can say is avoid at all cost. I was attracted by the fact that the fares seemed to be about £50-80 cheaper than PIA. Outbound flight was scheduled for departure at 22.00 didn't depart until 01.10. Aircraft was an A340 described as the ""latest technology"" on their website there was no inflight entertainment. No music no TV no screen. The flight attendants didn't have a clue where we were during the flight. One was asked how long was left before landing she replied ""about 2 hours"". A few minutes later another attendant passed and we asked her she went to the flight deck and returned and said ""35 minutes""! The service was rubbish. They came out to serve the meals took away the waste and then disappeared for 4 hours hiding behind their curtains in the galley area. All I could hear from other passengers was ""first and last time"". Next time I will pay the extra fare and fly with PIA or Emirates.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","P Barker","Australia","2013-11-14","With its new web site this airline has gone from being Pakistan's best to Pakistan's worse. You can no longer change bookings online. You cannot ring their contact numbers from outside Pakistan to change your booking. Booking change fees have doubled. And you now loose your money as you can't get a refund on a credit card ticket. Obviously Air Blue is now no longer interested in international passengers including dual national Pakistanis living overseas.","","","Economy","","2.0","4.0","3.0","3.0","0.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Merv Cassidy","Australia","2014-07-06","June 2014 - AirAsia. The only way to fly. Having just returned after completing a successful trip with a business colleague from the Gold Coast to Kuala Lumpur and Hanoi. I have total praise for the airline. The service provided from the moment we departed to the in flight service premium flatbed which enabled us to reach our destination totally relaxed. I have flown with AirAsia previously and will continue to do so and recommend to my colleagues.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Boehm","Australia","2014-06-20","D7 221 SYD to KLIA2 June 6 2014. Boarding was chaotic but I was assisted with a smile to my seat. The seat was so narrow and there was virtually no leg room. Thankfully another passenger's water bottle was leaking from the overhead bin onto me and the flight attendant apologised and moved me to 3 empty seats. The seats were still uncomfortable with the arms rest when lifted up and back still protruded out of the seat nudging me in the back. The food was booked online it was small but delicious nasi lemak.The cabin got cold so I was prepared to provide for my own warmth and choose not to rent a blanket. We departed and left on time. It was very cheap.","","","Economy","","7.0","2.0","4.0","3.0","2.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Mal Rouse","Australia","2014-06-16","Air Asia have removed all means of checking a ticket price on their website. week view and month view has been removed. Once a great transparent company now reduced to stealth and deception. I used them for most flights 7 long haul this year. I just tried to book some more flights but abandoned the effort and now booked on both Tiger and Virgin. It is so very difficult to find a fare now without transparent pricing. It took me over an hour to click through the days in the month I wanted to travel. I ended up frustrated and annoyed so much so I decided they will not get my money this time. Usually (mostly) I give credit where credit is due. Airasia Staff deserve credit the airline is lucky to have such great people. Given the budget airline status the seating service options such as ""paying for my sporting goods up front"" and overall experience is very good. So damn sad that they are now hiding their pricing and putting potential customers off booking with them.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Elliott","Australia","2014-06-12","We flew from Adelaide to Kuala Lumpur on 25th May. I was really pleased with the cost of the tickets as I had bought them during a sale. I had paid extra for 2 meals each the quiet zone cabin and enough luggage allowance for us as well as a Tune sim card on arrival. I used the online check -in before departure so we only had to drop the bags at Adelaide airport. No waiting. My partner is quite old so we were allowed to board first. That gives us a couple extra minutes to put things in the overhead luggage and settle in. The quiet cabin is worth the extra money as it is kept curtained off from the back section. No kids. You aren't allowed to use it unless you have paid. There is a toilet for that cabin so all in all it is a good deal. The flight took a bit of extra time because of head winds. But as we left early we arrived pretty much on time. The flight itself was smooth and easy. The food was good as usual and the magazine is a good read. The big surprise is arrival at the new airport. It is wonderful. KLIA2. Equally as good as Suvannabhumi airport. Plenty ramps and people movers. It is great to get off the plane and be inside the airport as now air-bridges are used. Immigration was done in moments. Now there are lots of counters just ask if the counters as you come down the escalator look busy as there are another bank of immigration counters behind.. Luggage was there soon enough and we were on our way. The taxi counters are downstairs. I saw most people used the coupon system that includes all tolls. We used that too and it worked perfectly.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Iracha Tantiwongchaichan","Thailand","2014-07-31","I flew DMK (Don Muang) - SIN (Changi) many months ago. Very good Low-Cost Airline. Recommend for the Low-Cost Ticket.","","","Economy","","10.0","5.0","3.0","5.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Edin Dzano","Germany","2014-07-17","Flew lately with them from KUL to PEN and I loved the airline. I also pre-ordered their in-flight meal service which was delicious and promptly delivered once on board. On return flight the flight was delayed by 2 hrs. but I needed to be back in KUL on time so I booked another airline on my way back to KUL. Later I exchanged a few e- mails with their station manager in PEN so they handled my delay costs very professionally. All in all not a bad airline to fly with around Asia. Only negative side is that they use low-cost terminal at KUL which you can not compare with a satellite Terminal.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","William Lay","Indonesia","2014-06-30","My 17 year old son and I were on a 43 day round the world holiday. While in Rome I was emailed that Air Asia 29 June 2014 QZ266 CGK-SIN. The whole trip is good. Staff were friendly. The seat was small with little leg room. The Inflight Entertainment isn't very nice.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","K Tarasova","Italy","2014-01-28","FCO-RIX-FCO. My outbound flight was rescheduled 2 weeks prior the flight and I had only two options either to accept the change or cancel the whole trip. Overall expensive tickets old Boeing planes hidden charges and poor customer service and support. I would not recommend this airline.","","","Economy","","2.0","3.0","2.0","0.0","0.0","","","2.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Rob Bayer","Germany","2013-10-28","I had a terrible flight with Air Baltic especially because of the behaviour of their staff. In PLQ they like to shout at passengers ""You have to pay"" the only thing which produces a smile with their staff. 5 Minutes later it was checked that I did not have to pay. In RIX no boarding announcement at all boarding started too early which made passengers wait on an unheated plane for more than half an hour until the last passengers arrived. Outside temp: 4 degrees. Onboard staff were not taking care of passengers in any way they don't have blankets but were happy to sell their tea for incredibly high price.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","B Luck","Norway","2013-09-12","RIX-SVO - extremely slow check in at Riga airport. Crew not friendly and I was denied a claim form on board. The customer service is just odd. It is a very expensive low cost service. The food on board is really expensive.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","O Chernyak","United States","2013-09-02","Flew from London to Riga. For the first time ever had to pay $9 for just flight registration and $35 for luggage. Was a total shock to me and all other passengers registering at the same time since it was not mentioned during ticket purchase. Water onboard was $2.50. Would recommend to avoid this airline by all means.","","","Economy","","","3.0","3.0","0.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Cohen","Canada","2014-05-26","FCO to YYZ in club class. As our flight was a day flight the seats were satisfactory. Not the most comfortable and are not really designed for sleep. but better than coach. From the minute we boarded to 45 minutes prior to arrival we were fed and offered drinks. The meal out of Rome was actually good. Onboard service was excellent. I would definitely book club class for another long haul day flight. While not a true business class seat much better than many airline ""premium economy"". In flight entertainment while light on content offered a good quality display and usb ports. No laptop power.","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Cary Bourque","United Kingdom","2014-05-26","LGW-YVR return in September 2013. Flight was significantly cheaper than all other alternatives and despite reservations I booked and travelled. As a Canadian living in England I have flown the route many times including with Air Transat and an unpleasant experience many years before had stuck. What a pleasant and terrific change. The experience was brilliant from check in to the aircraft food attendants and inflight entertainment. The flights were on time at destination both ways despite taking off late on the return leg.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Jeremy Isaacson","United Kingdom","2014-05-24","Really impressed with Air Transat travelling LGW to YVR in May 2014 with my partner. Both flights equipped with new IFE and seats so pretty pleasant. Outbound flight pretty empty so had three seats each to stretch out on. Inbound almost full. Service excellent on both flights. Food comparable to other airlines; nothing to moan about. All in all very impressed and only GBP400 return.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T Collier","United Kingdom","2013-08-07","NZ176 PER-AKL. Wasn't planning on flying into NZ with ANZ but missed connections meant we were put on this flight. Staff very friendly and helpful. Food very nice especially dessert. Didn't put seat into bed mode when offered (stewards help change it from seat to bed) but just reclined it as far as it would go. Liked how table didn't come out of seat (for a change!) and was a fairly decent size too.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Grant McDonald","New Zealand","2013-08-06","Flew LAX to Auckland. Koru staff in LAX were excellent during a long layover they went out of there way to make sure our family of 4 (2 adults 20 month old and 4 yr old were) were ok and when it came to board allowed us to carry sleeping children onto the plane while one of their front line staff followed with cabin luggage. Koru Club is great value for $. The flight itself was good with excellent service and meals. Only criticisms are leg room in economy gets less with every new model of plane (where will it end) and the cabin temperature (as per previous long haul flights) was freezing (lot of passengers commenting on it).","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Christopher Bollas","United States","2013-08-05","LAX to LHR on 27 July back 1 August. Would be a fine airline but with one profound exception. There is no air- flow in the cabin. Flight attendant she said they had no control over the air circulation only over the temperature. On some 777's one does have access to an air nozzle to supply flow to oneself on most however it is indeed controlled by the airline. Flat bed in business is comic but entertaining in its own way. No instruction manual comes with the seat so it is sort of 'figure it out for yourself'. To get the dining table to emerge (it is at foot level to the right) you have to reach over your left shoulder to a button which you push which then releases the table. You then have to tug at knee level the large table up and out and okay all is fine. By the way they are not seats but more like a bed that can be shot up into some sort of seating position. Not comfortable to sit in. However once you get this seat to go flat and once you have put the several inch thick mattress pads on the seat you have a fantastic bed. I am one of those 4 million mile flyers and not given to complaint. I have never flown ANZ before and will not again until they sort out the basics. That said the enthusiasm of the Kiwis on board the joy of families going for the 'long haul' and the no fuss upbeat nature of the crew is wonderful.","","","Business Class","","","2.0","4.0","5.0","4.0","","","1.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Ahmer Khan","United Kingdom","2013-11-11","My family was booked for Airblue from Manchester to Islamabad. They flight time was 2230 got delayed till 05:45 next morning then got further delayed to 06:15. This is not the first time this has happened to the passengers. It is highly unprofessional. Their website has no links for complaints or disclosing of any rights for claiming compensation for delayed flights and inconvenience. Absolutely rubbish airline to book. The only reason I am stuck with this airline is because it flies direct to Pakistan.","","","Economy","","1.0","2.0","2.0","3.0","1.0","","","1.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Raja Maroof","United Kingdom","2013-10-28","MAN-ISB on 4th August. Flight delayed 24 hours! No apology given and no explanation only found out later that they did not have a pilot to fly the plane back to Islamabad! Even though Airblue has acquired bigger plane for this non-stop route the seat width and comfort is still same as before put simply its uncomfortable for such long haul flight. There is no inflight entertainment as they have taken the Seat-back TV screens off every seat so 9 hour long flight is pretty boring unless you take your iPad or a book with you. Got served two meals firstly a very minimalist dinner with rice chicken and some salad. About 2 hours before landing they served second so- called meal which was just a chicken role and a drink. Staff seemed clueless and not very helpful. Return flight on 20th October from Islamabad was again delayed by 3 hours. Airblue staff checking-in the passengers on their laptops so it seems that they are not allowed to use proper airport facilities either or could it be a cost- cutting measure. After the announcement for boarding all the passengers were filled into mini buses to be taken to the plane. When reached near the plane the buses took U-turn and came back to terminal without any explanation. Staff then told that due to catering service delay captain has asked them not to start the boarding process yet! They lack service commitment care and are a very poor value for money. I will never recommend this airline to anyone pay little bit extra and you will avoid long delays cramped seating poor and minimalistic food rude unhelpful staff and overall a very badly organised airline.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Salman Khan","United Arab Emirates","2013-10-15","Abu Dhabi to Lahore. Flight delayed 2.5 hours. Reached Lahore after 2.5 hour delay but misery was not over. It took 2 hours for luggage to be transferred from aircraft to the luggage belt. So overall delay was 4.5 hours including everything. Inflight staff weregood in behavior. No inflight entertainment. Food was fresh and good a chicken wrap with cold drinks/juices and tea/coffee. Table was dirty I had to clean it myself using tissue before I could eat. During online booking I reserved window seats however at check in they issued me aisle seats. When I inquired about my online reservation the staff were very rude in letting me know that they did not have window seats available. I would not recommend!","","","Economy","","4.0","2.0","4.0","3.0","1.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Shahrul","Malaysia","2014-06-09","Flew from KUL-PEK in early April. It is understandable that when the weather is not that good the flight will be delayed. However it took them ages to sort things out before departure. I was one of the last few passengers to board and yet we waited onboard for quite sometime before the plane started moving. The portions for the inflight food are getting less and less every year. They don't carry enough spare food for purchase. Cabin crews showed no emotion when serving.","","","Economy","","5.0","2.0","3.0","2.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Amanah Butler","Malaysia","2014-05-19","We were travelling in a group and the experience was good. The cabin crew were friendly and attentive. Flight was on time and our baggage also arrived on time at the new KLIA2. Choice of food and beverage on board were good and reasonably priced. Our only suggestion is for AirAsia X to consider free in-flight entertainment for flights more than 5hrs flying time/distance.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ghulam Mustapha","Malaysia","2014-05-19","We travelled to Goldcoast recently. The flight was smooth pleasant crews and was on time. I have used Airasiax from the time they had their long haul introduced and am pleased with their service timing and food.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Andre Keller","Malaysia","2014-05-18","I was able to up-grade to flat-bed a great experience for a budget airline and the seats are almost flat. The price difference is reasonable.","","","Premium Economy","","8.0","4.0","5.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Hirshfield","United States","2014-06-30","Flew Air Asia in June 2014 from Surat Thani to Kuala Lumpur. The Surat Thani airport is very small you go down an escalator and walk onto the tarmac to board the plane. The plane boarded on-time and very quickly. The flight staff were still vacuuming when I boarded! They boarded the plane quickly and had an easy departure and easy landing. The distance between seats is really small. I am not a big person but these seats are very close! They do recline but not much. Not very comfortable for a long flight but for a short flight you can put up with it. The price was pretty reasonable. They do charge for everything though. I paid extra for a seat assignment one piece of luggage and a chicken dinner. Total came to around $2600 Bhat which is about $80 USD. For a short flight it was fine although the seats are not very comfortable.","","","Economy","","8.0","2.0","4.0","4.0","1.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Robert McElroy-Lawrence","United States","2014-06-25","My 17 year old son and I were on a 43 day round the world holiday. While in Rome I was emailed that Air Asia cancelled 2 of our segments and replaced them with another 2. The first was only an hour delay so no big deal. However the second one put us into SGN too late to make our connecting flight on to DAD. As soon as we landed in BKK I went to the Air Asia help desk and explained my problem. BTW This is a Thai Air Asia flight. The 2 young staff members couldn't have helped me more. They understood my problem and did a great job fixing it. I've flown them several times and they're a first class low fare carrier. When they charge you for food and drinks on board it's at a reasonable amount. They now only operate out of Don Muang (DMK) but there is a free shuttle between DMK and BKK airport. Great airline great crew in the air and on the ground.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Boehm","Australia","2014-06-20","June 7 2014 AK6110 KLIA2 - Penang. Boarding was ok although I didn't hear a call. The seat was small little leg room. It is ok for the short flight.","","","Economy","","8.0","3.0","3.0","2.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","N Shyshkin","Canada","2013-08-28","PRG-RIX-KBP. Probably one of our worst experiences. When we got to the Prague airport we were told that we had to pay 150 euros for 3 checked bags (none were overweight) and our boarding passes which apparently we were supposed to print out before if we didn't want to be charged (which we didn't know about). We took the bus to the Bombardier Q400 and we boarded without many problems and sat into the small seats. We were absolutely baffled when we found out that we had to PAY for everything on-board not even a glass of water or juice was free. We then landed and spent the next 4 hours in Riga where we exchanged 20 US dollars for Lats so that we could buy something to drink and eat. We were able to only buy 6 small water bottles and 4 snacks for those 20 dollars. The second flight to Kiev had the same circumstances and again would have to pay for a small drink. This time we were on an old Boeing 737-300 which had larger seats. Flight attendants are non existent throughout all flights. Never flying Air Baltic again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","S Davis","United Kingdom","2013-08-14","I have flown with Air Baltic for many years and generally there are no issues with time keeping and technical faults. On board staff are generally helpful. Customer Service could be better especially at check in in Riga - often long queues that merge into one - airport check in area is rather small and often the queue is out of the door so it pays to arrive earlier. Airport airside is pretty good now with the addition of new shops. I generally travel the London/Riga/London route which is nearly always full. Tend to be expensive at times - out of season usually the better deal. At least assigned seats - unlike the free for all on Ryanair in which case if you are not Latvian or Russian you will not win because they are queuing for plane 30 mins before boarding starts - look out for the passengers who stand up immediately the wheels touch the runway preparing to get off - it always amuses me.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Fang Jun","China","2013-08-11","From Riga to Villnius. The Dh8 is very good aircraft for regional flight. On time take off and landing. Everything o/b you must pay for. I ordered one hot chocolate. Very nice taste. Ground staff at Riga airport were so helpful. Crew were friendly to all passengers.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Donna Morgan","Sweden","2013-08-05","We were to fly Larnaca-Riga-Copenhagen at 04.30am on July 28th. Arrived at the airport at 02.00 found that the plane from Riga had never arrived and ground crew had not received any information about this and knew nothing. All passengers had to be re-routed and re-booked via other destinations. Even though we had the right to vouchers for meals drinks and phone calls ground staff could not get in contact with Air Baltic in Riga and only gave us a voucher for 3.50 in their cafeteria. Not even enough to buy a cup of coffee! Re-routed via Zurich and even though they said we were booked on a flight to CPH this was not the case we had to wait until a seat became available on a flight. Had to collect luggage go through customs and then wait to check in again. Ticket looks very cheap but there are a multitude of hidden costs once the ticket is booked. They do not even give you water on the plane without a charge. We will never fly Air Baltic again!","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Chan","United Kingdom","2014-05-15","London to Toronto recently (return flight) with 2 children. First time Air Transat user- always travelled with British airways. Very impressed with service onboard/quality of food despite being a low cost airline. Will definitely use this airline again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Barron","Canada","2014-05-10","A group of 22 family/friends travelled together for a destination wedding we flew from Toronto on May 2 with Punta Cana as our Caribbean destination. Onboard staff were friendly and efficient the plane was a newer model with 9 seats across ample leg room and individual entertainment modules. Flight was on time however the check in staff were a joke! A member of our group was overweight on luggage because he was travelling with several young children he was willing to pay the extra fee at check in but was told that he had to go to line up again at a second counter to pay the charge he got into the second line and waited and waited. The credit card machine at the cashier counter was not working properly they would not accept cash they did not have a secondary credit card machine. Finally after waiting about 20 minutes they were able to process his charge. We arrived at the gate 30 minutes before boarding although we had arrived at the airport 3 hours prior to departure.","","","Economy","","5.0","4.0","5.0","2.0","4.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Lee","Canada","2014-05-08","Fly from Edmonton to Dominican Republic in March. Arrived at airport for check-in 3 hrs before boarding time to find out the flight was going to be delayed by 6 hrs. As the morning progressed the delay lengthened tried to find out information and staff at counter was not helpful was told to call customer service. We did and we had the most rude lady answer the call she actually hung up on us. Sent an email to the customer relations email (which was never replied to). Finally boarded the plane almost 8 hrs delayed. Upon returning home I emailed Transat again. Received an email 4.5 weeks after with them stating that the fine print basically means they aren't responsible for anything and the food vouchers would be given as credit towards the next vacation with them. Lousy customer service and lousy contact.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Shauna King","Canada","2014-05-04","Flew May 2nd from Vancouver to Manchester! I was really pleased with the airline and staff. I have paid a lot more in the past and not received as good a service! My personal TV screen froze halfway through the flight so I couldn't use it but that didn't really bother me as I just went to sleep and no one else seemed to be experiencing the same problem. I am flying back on May 23rd with my dog so that is going to be the worrying part but hopefully everything will go smoothly! I also got option plus would recommend to anyone! Is not that much extra and jut the priority baggage made my trip a lot easier!","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mark Svatos","New Zealand","2013-08-04","Auckland to Los Angeles on NZ 6 777 (300) in premium economy. Heard lots of different feedback from these new seats and I can honestly say they are heaps better than anything else out there loads of leg room (I am over 6 ft) plenty of space around you and cubby holes to put your bits and pieces away. Food is up to business class standard and staff are very attentive. Inflight snack service (via your entertainment screen) is pretty awful not much choice I think a chocolate bar packet of chips or a cookie was available. All in all a very good product.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Mark Svatos","New Zealand","2013-08-04","Los Angeles to Auckland on NZ 1 in 777 (300) economy class. The only way I can describe an airline that insists on having 10 abreast seating on a 777 aircraft is pure greed honestly it just does not work you are so tightly packed and penned in it is just not funny. No matter how many pillows you tuck under and around yourself you just can't get into a comfortable position. As for trying to watch the inflight entertainment my only bit of advise is watch as much of it as you can before the meal service has ended because as soon as that seat reclines in front the screen will be a couple of inches away from your face. On a positive note no real queues for the toilet because so many people are trapped in their seat. I did find the staff excellent especially towards the kids and the food was really quite yummy and enough to keep you full for such a long flight. Do not have too many expectations on the inflight snack service all that was on offer was a packet of chips or a cookie. Next time it will be a lot longer flight and trip but I am sure it will be a much more pleasant trip on Virgin Australia.","","","Economy","","","1.0","5.0","4.0","3.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Christensen","Germany","2013-07-30","LHR-LAX and return in Premium Economy and were very pleased. A lot of room good Food and cabin personnel friendly. Overall good experience will fly with ANZ again.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Chr Hoffmann","Germany","2013-07-28","Overnight flight NZ2 from LAX to LHR on 22 July 2013. Sat in row 36. On entering the cabin the temperature was cool and soon after takeoff the temperature dropped to ""icy"". Other passengers were clearly noticing the same because there was a large request for blankets. I asked the service people to raise temperature they promised to do it but nothing happened except for some more blankets they gave to us. After one hour I complained again somewhat upset and everybody around could here it. The service staff did not seem to care much about it. They just promised to set the temperature higher but without any noticeable effect. When I was walking through the plane to warm up myself I felt noticeable temp differences between the front middle and rear seat rows. It seems that air conditioning on that Boeing 777 was working pretty unequally. In the end I could not sleep because of anger and dissatisfaction. Icy cold air seems to be a general problem nowadays I have similar experience with NZ night flights from Hong Kong to Auckland and from there to Tahiti. Food was ok. My personal conclusion is to avoid long distance travelling at all in the future.","","","Economy","","3.0","3.0","2.0","4.0","4.0","","","3.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Mohammed Shah","United Kingdom","2013-10-13","Return Manchester to Islamabad both times plane was delayed with no apologies service was appalling staff were unfriendly food was awful. Would not recommend this service. Though they may be slightly cheaper shop around and use another service.","","","Economy","","","1.0","1.0","2.0","3.0","","","3.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","M Nazeeb","United Kingdom","2013-09-10","Recently went from MAN-ISB delayed for more than 2 days. Our flight was scheduled to leave at 21.50pm on Friday night ended up going on Monday at 1am. We went through customs a total number of 3 times. They did give a us a hotel on both nights first night was in Manchester then on the second night a Birmingham hotel as they were no hotels available in Manchester. What a joke. They fed us chips and beans throughout the time despite the fact it was Ramadan in Aug. The flight overall was ok and the food was good and you expect baggage to come within the hour which it did. On the way we experienced a 5 hour delay however at the start they had cancelled the flight. I would never go on this airline again even if you paid me. Am going to stick with PIA though they not as good as Emirates.","","","Economy","","","2.0","4.0","4.0","1.0","","","1.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Waseem Shahzad","United Kingdom","2013-06-23","March 2013 from Manchester to Islamabad and back in April 2013. Take off 30 minutes late we didn't get any drinks nor any food for the 1.5-2 hours. After the food they just left the drinks trolley on its own. The seat arm with all the light and fan buttons - none were functioning. They left the lights on during the night flight which made it very difficult to sleep. Served good food and service was ok.","","","Economy","","5.0","3.0","3.0","4.0","0.0","","","3.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Andre Keller","Malaysia","2014-05-18","The flight experience was great value for money. I find the Quiet Zone really a good concept one can sleep. But at check in the service was not great. I had no visa because I thought that I don't need one or I could do it on the spot. The staff were not well trained to assist me. They just gave me a link and I applied the wrong visa which in the end cost me AUD130 and did not allow me to fly the same day!","","","Economy","","7.0","3.0","5.0","3.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Khor Kachin","Malaysia","2014-04-27","KL - Taipei 16/4 - 23/4. Trip was good with on time departure and arrival. Overall environment in the cabin was nice. Crew were nice and polite most of the time. Yet to try on premium class though.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Tang Richard","Malaysia","2014-04-22","16 April KL to Taiwan on D7372. Had a great experience using AirAsia X flight from Kuala Lumpur to Taiwan and return. Five star service with low cost price can never ask for more.","","","Economy","","10.0","3.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Nuti Damrongphatr","Thailand","2014-06-16","BKK-HDY-BKK return. Observed significant improvement from cabin crew they seemed to be smiling and really welcomed you on board these flights. Decided to bypass hassle at check-in counter by internet check in pre- printed boarding pass and not loading luggage which is a good decision. The journey become very uneventful compare to the past experience. Aircraft new and clean as usual. Only criticism for buy on board food (evening flight) which all hot food completely sold out what left of sandwiches choices are badly stale.","","","Economy","","6.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Fallows","Australia","2014-06-16","PER-DPS-PER. Positives were cost clean aircraft and a good selection of flight times. However I was concerned with the level of hygiene in the toilets. On both flights soap was not provided which essentially means that nobody was able to wash their hands properly which is poor infection control particularly when there are 180 people confined to a small space for a long period of time. Flight attendants and crew could be more clearer on the PA system as well. Food good but a lot cheaper if pre ordered.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Chris Tan","Malaysia","2014-06-05","KUL-MNL-KUL. The airport where Air Asia international flights depart is supposed to be a domestic airport. My flight was at 4.20pm. I arrived at the airport around 1.30pm. Past 2pm they were not still letting us in. The waiting area and check in area is still serving the earlier flight to Korea. They just have 2 check in counters and 2 immigration counters of a supposed to be international terminal. I am from the Philippines and I feel for the foreigners who were with me on this terminal. I hope Air Asia can transfer all of their international flights to Terminal 3. Will take Air Asia to Manila once they transfer.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","4.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","C Watson","Switzerland","2013-07-29","ZRH-RIX return older Boeing 737-300 in both directions with recently refurbished Recaro seats that were OK but a little cramped. Air Baltic is fine as a low-cost airline - I managed to buy my tickets in a sale - and I appreciated being able to pre-order a proper airline meal with a starter main soft drink and dessert rather than only being able to buy snacks. The lunch was good on the way out and felt like good value for money compared to Zurich Airport but the breakfast on the return was not so good (powdered instant coffee) and was expensive and of a lower quality compared to Riga Airport. Ordering in advance gives you a much larger selection but isn't really cheaper as far as I could see. On-time on the way out 25 mins late on the way in due to bad weather in ZRH but I didn't feel this was really explained. Nice staff. However the ticket prices are often decidedly not low-cost and then what you get for the price is rather scandalous given that you have to pay for all the extras.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Simmonds","United Kingdom","2013-07-28","Inefficient unhelpful and rude staff at check-in in Tashkent. Charged an additional 40 Euros for luggage despite being an economy not a basic ticket which according to the official website should allow 20kgs free of charge. A scribbled receipt was issued after persistent requests. First flight from Tashkent to Riga took off and arrived on time. Second flight from Riga to Istanbul was late to depart by 30 minutes. Riga airport was chaotic no information was given regarding the lateness of the plane. The planes were adequate the on board flight attendants polite. Poor value and I would not use this airline again.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Ossi Vuorenmaa","Finland","2013-07-22","Travelled HEL-RIX-KBP and back 19-22 July. The online booking and check-in (opens 72 hours before flight) straightforward website easy to navigate. All flights (except the last leg which was 25 min late on arrival) on time. The planes were oldish 737's (except RIX-KBP which was DH4 turboprop) but seemed in good shape and were clean. Seat pitch probably a shade less than major European airlines. The staff was very friendly and onboard service was impeccable. Nothing is free though. Riga airport is quite messy at 11pm when all flights arrive and depart.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Bobby Giannakopoulos","Canada","2014-05-03","SNU-YUL with an old A310. It's not the first time that I traveled with Air Transat and I must admit that it was not the best flight. The flight departed late and the cabin was very hot when we boarded because the air conditioning system had broken during the landing of the previous flight. During the flight we hit a lot of turbulence and the crew could not serve any meals during that long period. After that they rushed to do that service. The meal and the crew were fine nothing special. The seat was a bit uncomfortable it's the same comfort for their longest flights to Europe but I enjoyed extra legroom because it was an emergency exit seat. The inflight entertainment was an old movie show on the overhead screens. I also found some announcements made in French were a bit unprofessional but they were made in a joyful tone. Overall despite the turbulence the flight was fine. I've travelled a couple of times with Air Transat to their Europe flights and the crew (some of them are friendly while a few were unprofessional) the service and the seats are all the same nothing special. If you expect a five star service you should fly with another airline.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Ken McGuinness","Canada","2014-04-29","I purchased Option Plus for a return flight Toronto-Manchester. Outbound leg on April 6th provided excellent check in and also cabin service. Onboard our meal order was taken ahead of the economy passengers and also served earlier which provided a nice hot meal. Unfortunately the return flight on April 14th provided abysmal service right from check in. Even though we were travelling Option Plus red priority tags were not put on our bags by the young lady checking us in and when I pointed this out she told me they will be attached before they go on the aircraft and I should just trust her. Obviously I knew this to be untrue as I have used Transat many times in the past and of course I had to wait 40 minutes in Toronto for my bags. We left Manchester at 9.15 am and lunch service did not start until 2.30pm which is far too late and on this newly configured aircraft (2x4x2) the cabin crew served the meals from the front rows to the back rows which takes far to long if you are seated in the back and you end up with a cold meal. Option Plus passengers were not served in advance as we were on the outbound flight and when I pointed this out I was told I was mistaken. Basically Option Plus is not worth the extra money as the priority boarding and priority services you are supposed are often not delivered. The service is always more miss than hit and seemingly more so with the Montreal based cabin crews. Air Canada Rouge is starting to fly this same route so next month I'll probably give them a try instead. Air Transat cannot complain as I've given them enough opportunities over the year's to get it right.","","","Economy","","4.0","4.0","1.0","1.0","4.0","","","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Peg Bradley","Canada","2014-04-25","Wedding party going to Grand Bahia Principe Mexico from Calgary April 9 2014 was a smooth trip looked to be a newer plane the flight attendants appeared to be a bit frazzled and in a hurry. I had to ask frequently for water and a possible newspaper to which I never received. The trip back to Calgary April 16 2014 was also a smooth flight. The flight attendants were an excellent group of attentive professionals with charismatic humour and precision service.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","W Allen","Canada","2014-04-22","I flew from YYZ-AMS on A310 which had to be at least 10 years old it had not yet had the livery update and had terrible food. All of their A310s should of had Personal TVs and the new livery - but no this one. The PA was broken so we had a FA marching up and down the aisle yelling the safety instructions. Never Again.","","","Economy","","","1.0","3.0","2.0","4.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D Lee","Hong Kong","2013-07-28","Long haul flight from Hong Kong to New Zealand. Food was great with variety and fresh except for the continental breakfast which had awkward scrambled eggs and meat. On the return trip though I had ordered a nice and delicate cereal breakfast which was a nice start to my day served with fresh fruit milk and yoghurt. Seat was comfortable with a smart headrest. However having tried my friend's seat in the centre of the aircraft I found the leg space to be much limited if a bag was to be stowed under the seat in front. Other than that seats on the sides were more spacious. Check-in was smooth with friendly staff on both airports. And I also appreciated the snacks served on my flight from Auckland to Christchurch which was a short one.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Gray","New Zealand","2013-07-28","Flew from Wellington to Nadi on 13 July. Paid for 4 premium seats including ""the works"" meal option. We were very disappointed in the food as they offered only one choice of meal as they ran out of the chicken by the time they came to our seats (seated in rows 19). My children were looking forward to the chicken option but were offered only cooked Salmon. I question what proportion of people on a flight actually eat salmon. I think the menu designer made a big mistake. So out of 3 of us only one had a meal.","","","Premium Economy","","5.0","3.0","3.0","1.0","5.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Broderick","New Zealand","2013-07-24","I had a negative experience recently on a San Francisco to Auckland flight. Started with a rude older staff member at check in snapping that I had to pay $150 for my extra bag. I was then told to calm down after asking for some more wine (had had 4 half glasses) sitting quietly in my seat. I was being very quiet and minding my own business. The women staff were fine but the guys were like school teachers and I was made to feel like a child after this. Unfortunately my national carrier and would like to support them but I don't have any concerns with their safety however and the food was good.","","","Economy","","2.0","2.0","2.0","5.0","5.0","","","2.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Mohammed Ajeeb","United Kingdom","2013-05-13","Manchester to Islamabad return. The quality of food was appalling the service was awful and check in staff in Islamabad were rude and totally lost. They charged extra Airport tax from some passengers and some they let go without asking for it. The flight was nearly 1.5 hours late from Islamabad. Instead of blaming their staff for inefficiency they blamed the passengers. Some of the food was stale. Requests for drinking water were ignored or dealt with half an hour later. I shall never travel this airline again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Erik Jenner","Germany","2013-03-27","KHI-DXB. Had to go earlier to DXB change of booking was very easy check-in was a little bit slow but ground staff very friendly. Flight was very early in the morning so after the check in I fell asleep. The friendly ground staff woke me up at the last minute. Flight was on time the plane in good condition nice seats and good legroom. On the flight they served a hot snack and hot and cold drinks. Would fly them again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","S Ahmed","United Kingdom","2013-01-15","MAN-ISN direct. Flight delayed 26 hours! After sitting at the airport for 6 hours we were taken to a hotel room. Six hours later they took us back to the airport and we had to spend the remaining hours at the airport. Served chips 3 times in 26 hours (this was them taking care of us). When we eventually took off there were no flight entertainment. It took them 1.5 hrs to serve food. 3 hours later somebody came to pick up the rubbish. Throughout they left the lights on (on a night flight). No air conditioning in the air and no leg room.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","O Liaquat","United Arab Emirates","2012-04-13","LHR-AUH A319. At check-in told the flight was delayed 3 hours however airport information board did not show this delay. After 30 mins the flight was delayed 2 more hours. After 3 hours it was delayed another 7 hours. No responsible person from the airline available for answering queries. In spite of 12 hours delay no hotel room provided. The food given in the lounge was not worth eating. All this while there was no airline staff to facilitate or compensate on anything. A 15 hours delay and no compensation whatsoever. The plane itself was very cramped. The air hostess friendly and food was fine.","","","Economy","","1.0","2.0","4.0","4.0","0.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Michael Jackson","Australia","2014-04-22","Flew Premium from PER-KUL-HND and I have only few complaints. Crew are very friendly. Same with the pilots they give you regular updates about weather etc. The premium seat is comfortable and good for over night flights but it can get a bit uncomfortable when lying down because it angles down slightly so you tend to slip. Complimentary pillow and blanket both are a great size. Food is great! I had chicken lasagne which was very tasty and had a great range of flavours. The cabin was extremely clean. No mess whatsoever. One of my favourite carriers now. And it's a LCC!","","","Premium Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Grigoriev","Australia","2014-04-13","ADL-KUL-ADL. Return flight to KL in economy for an outstanding price. Very clean and fairly new ex. Dragonair A330s. Paid a little extra for the window seats in the back 8 rows as they go to two wide well worth it if traveling as a couple. Food service very prompt food itself very decent by airline standards. Flight crew very friendly and eager to help with any requests. Regular updates from the pilots. Both flight arrived slightly early. Not my first time flying with AirAsia X and still can't fault them. P.S. LCCT airport terminal in KL is quite average to say the least but the new one is opening in a couple of months I believe so it should make it even better of an experience flying to KL with AirAsia X.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Lokan","Australia","2014-04-06","Adelaide to Kuala Lumpur once again on board D7247. Flight left on time which was good we got into the air the seat belt sign was left on. Don't know if we were going through normal turbulence but the staff were still out and about. I was quite annoyed with the food service because it just took way too long. Its not like our flight was full also. They already informed us it would be 40 minutes in they would start serving food. An hour and 40 minutes in and they were still at the beginning of my section and the back one was still in the other section. Then we hit turbulence drinks and food was suspended. It was 2 hours into the flight until we got food. Understandable when it comes to turbulence but being over a hour well thats not acceptable especially without a full flight. Other than that the service was what you expected. Nice and friendly and was always willing to help when they could.","","","Economy","","4.0","5.0","3.0","1.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","V Peang","United Kingdom","2014-05-28","DMK-PHN-DMK via FD 606 and 607 respectively. Flight was on time with a couple minutes late. Both flight was close to full as it was holiday week in Cambodia. Once again nothing much to complain or pride. Except I noticed the quality of ground crew and flight attendant going downward. Unfriendly and very unapproachable. I know this is a low-fare airline however given the price paid for at least a smile or ""welcome aboard"" is shown to the customers.","","","Economy","","6.0","4.0","2.0","1.0","1.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","R Fitra","Singapore","2014-05-23","LOP-KUL 17 May. I checked in online and got the boarding pass. Since I had no checked-in baggage I went straight to the immigration counter which was very convenient and save a lot of time. The flight was delayed for 1.5 hours. Luckily the ground staff provided us with a simple meal. The flight was not full. I had the whole row to myself so that I could lie down during the entire flight. Of course the flight arrived late. The FA was ok. The seat pitch is a little bit short for me. I didn’t order any on-board meal as I just had dinner prior to the flight.","","","Economy","","7.0","3.0","3.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Michiyo Gibson","Australia","2014-05-19","PER-KUL-HND in April with my 2 year old son. The flights were fine on time and pleasant for the fare paid. However two weeks ago received an email from Air Asia stating that my return KUL-PER flight 26 May has been cancelled - 'for commercial reasons'. Checking their website this particular 0850 KUL departure for Perth no longer appears. So they have just cancelled the flight because the were not enough passengers. As a result instead of a 2 hour connection in KUL I now have an 18 hour connection at KUL. No compensation offered or even interest in the gross inconvenience to passengers who have booked and paid on the basis of a reasonable connection. What can one do for 18 hours with a 2 year old child at KUL? Their customer service is simply mealy mouthed excuses and the claim that a stopover hotel is 'not within their service recovery'. Service recover for whom? Formerly loyal Air Asia customers. No longer.","","","Economy","","8.0","4.0","3.0","3.0","1.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Klass","Singapore","2014-05-18","SIN-DPS / DPS-SIN Travelled with my parents last week and had booked wheelchair assistance both ways for our trip. At check in at Changi this was confirmed and my dad was well taken care of right up till he was seated. Cabin crew professional organised and polite. Seat comfort was ok legroom is tight but that was expected. Departure and arrival were both almost 40 mins late. Wheelchair was waiting after deplaning via stairs at Bali. (I did wonder how we would have managed getting my dad down had he not been able to use the stairs..) Fortunately he did and he was met by a friendly ground staff who took him all the way through. Bags were out quickly. Return from bali was equally efficiently handled. No problems with the wheel chair request and early boarding. All in all very impressed with Air Asia's professionalism and well run operation.","","","Economy","","8.0","3.0","4.0","1.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","B David","Hungary","2013-07-16","VIE-RIX-TAS-RIX-VIE. VIE-RIX flown on small Dash 8 aircraft. We pre-booked a hot meal which was good. Also pre- booked seats which proved to be useless. Arrival to RIX was smooth. Had 5 hours between the flights so we went to Riga for a short sightseeing by public transportation. Boarding in RIX was a mess - flight delayed almost no information small waiting room crowded bus to the aircraft. Although we booked emergency exit row seats for quite a high fee our seats were in front of the emergency exit row - the most uncomfortable seats on the aircraft which was an older run-down B737. Very bad flight experience on this leg with some of the lavatories not working TAS airport is like going back in time it took two hours to get the visa and pass immigration and customs. Return flightt slightly better smoother check-in friendlier staff aircraft in a better condition although also one of the lavatories not working. Altogether the services provided was of lower quality than most low-cost airlines.","","","Economy","","2.0","1.0","3.0","4.0","1.0","","","2.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","R Madison","United States","2013-07-14","GYD-RIX-SVO. Air Baltic is a 'cheap' US-style carrier. Air Baltic appeared to be the least expensive option. Arrived at GYD to discover that I had to pay 40 euro in cash for the privilege of checking a single bag. Had I known this beforehand I would have factored it into the price and chosen a different airline. On the plane I was told that I would have to pay for water if I wanted a drink! If I wanted poor American-style service and 'hidden fees' I would have stayed in America for my vacation. Also the plane didn't have the customary map TV on the seat in front of me. For a European airline Air Baltic is absolutely dire. Will never fly again.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","S Rasmussen","Denmark","2013-07-03","CPH-RIX-VNO. The Plane was cancelled no rebooking to other Airlines was offered. No meal vouchers or other compensation issued for the 4 hour waiting time. No explanations just a person in CPH airport telling they had been ordered to not rebook passengers. Also I was provided no contact information to Air Baltic customer service. In RIX it was no better - after haggling I was issued a meal voucher which turned out to to get me a cup of coffee and a biscuit even though I was told ""you can get whatever you want"". I arrived in VNO 8 hours later than scheduled. By the way you have to pay extra for luggage and for meals and drinks on-board. Never ever again am I going to fly Air Baltic.","","","Economy","","","3.0","2.0","3.0","0.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","S Ptctan","Germany","2013-07-01","TLV-RIX-CDG. Normal LCC. Prices on board ok. Planes new and clean staff friendly. Had some hours in Riga and visited the city. Was sleeping during the flights so missing IFE was no problem.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Pinkney","United Kingdom","2014-04-22","Over the past 7 years we have flown with Transat twice a year from Gatwick to Toronto Halifax Calgary and Vancouver. We have never experienced any serious delays outwards and only rarely inbound due to winter weather conditions. We always book the 'two seat' rows at the rear of the plane and they are perfectly comfortable. The seat pitch is good too. The food whilst not exciting is always hot well served and perfectly edible and includes a small but free glass of wine. We have never experienced rude lazy or indifferent staff either. All in all I would rate AT as very good value for money and are in fact about to take a flight with them again this week.","","","Economy","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Bailey","Canada","2014-04-21","Travelled with a group of 60 to a wedding in Jamaica from Toronto. At Toronto airport the check in had all the lap babies with the wrong parents. Flight there was good. Staff on the plane were very courteous. Again at check in at Montego Bay airport they had lap babies with the wrong parents. The man that checked us in told us we didn't need a sticker for our stroller then when we were boarding the same man that checked us in lectured us about not having a sticker. Staff onboard the plane were again very nice although we did ask for a drink for our son and never did get it. When we landed in Toronto we had to wait about an hour and a half to get our strollers. We questioned the staff at the counter about where it was and why it was taking so long. They informed us it was being drug screened. The rest of our flight had gone except those of us waiting for our strollers and golf clubs. So we had a bus of 60 ppl outside waiting to leave but couldn't because of us waiting. Two more flights came in after ours and people were leaving those flights and we were still waiting. After we finally got our items a couple with us got pulled into an extra screening and they were told there wasn't even a drug squad on. This info made me even more irate. That was a month ago and I have yet to get a response back. I will never fly with them again even though the inflight staff were great and made our flight easier with 2 toddlers.","","","Economy","","","3.0","3.0","3.0","5.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Mathieson","Canada","2014-04-15","Due to plane maintenance they delayed our flight by 7 hours so we lost our entire first day of vacation. The seats on their planes are cramped and even the aisles are hard to get through. One flight attendant explained that the company added an extra seat to every row on the plane. Forget customer comfort! We will never choose Air Transat again.","","","Economy","","","1.0","3.0","0.0","3.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Sutterby Elaine","United Kingdom","2014-04-11","Travelled from Gatwick to Calgary with Air Transat. Paid extra for two seats at the back of plane (on their own with no seats adjoining them.). This was well worth the extra money. Cabin crew were very pleasant both going and coming back. Would definitely travel with Air Transat again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Gilbert","New Zealand","2013-07-24","Flight NZ45 RAR to AKL 23 July - booked The Works in Economy - not worth it. Food was horrible. My partner and I tried both meal choices - fatty butter chicken with rubberised rice and peas or salmon with dried out mustard flavoured mash peas and corn. Managed a couple of spoonfuls of vegetables. Slow drinks service - and then given the wrong wines.","","","Economy","","5.0","3.0","3.0","2.0","4.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Dobbs","United Kingdom","2013-07-23","Travelled LHR-LAX-LHR. Boeing 777-300. 22nd June out and 7th July back. Great flight in PE 24 A. FAs very good food excellent service all round would defiantly recommend especially over Virgin on this route.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Chris Collins","United Kingdom","2013-07-21","Travelled from SYD to AKL and back. Outbound on a new 320 aircraft with AVOD. TV programmes free but pay for movies. To order from bar you used remote handset and swiped you card. Had nice meat pie and beer. On way back a 777 aircraft with free movies and order food from crew. Very good service from all staff and seems a very good airline. However very confusing on board service so know your ticket fare class as some get full meal service others only tea/coffee or water.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","R Maroof","United Kingdom","2011-11-25","MAN-ISB-MAN (via Ankara). Outbound flight was over 2 hrs late but got a call from Airblue staff 5 hrs before departure time informing me of this. Check-in staff were friendly. Take off was nearly 3 hrs late on small airbus A319 which obviously is not designed for over 4000 miles flight. Seating is configured in 3x3 setting and very cramped. Aircraft was full on both legs of the journey no inflight entertainment at all. Meal was excellent though drinks were served frequently as well as on demand. Flight crew were friendly and willing to help but noticed that they are generally slow in serving meals. Upon landing at ISB baggage was out quickly. Inbound flight from ISB was delayed by 30 mins one hot meal served and from Ankara to MAN only a wrap with a drink was served which I found inadequate for 10.5 hr flight. Overall I found Airblue to be average. Cheaper option compared to others excellent food good inflight staff. However small plane which is painfully cramped and seating inadequate for long haul flight with a lack of inflight entertainment.","","","Economy","","4.0","1.0","4.0","4.0","1.0","","","3.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Ashhad Faizan","Canada","2011-10-21","KHI-LHE A319.The service was fine with Chicken wrap chips and Biscuit. The comfort level was good and aircraft was clean and tidy as well. However staff seemed to lack a bit professionalism. No inflight entertainment provided. Air blue can be considered as an option against ever inflating fares of PIA.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","4.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","M Akram","United Kingdom","2011-09-05","Manchester to Islamabad with my family on a return trip. When I opened my dinner table it was filthy with food staining. Cabin crew did not appear to care about passengers either due to being short staffed or ignorance. A passenger next to me asked for a paracetamol tablet which took 20 mins to arrive after having to ask for the second time. On my return trip the table enclosure was even dirtier even the safety card had a big lump of old food stuck on it. Our flight was 30 mins late on departure from Manchester. On my return the check-in desk at Islamabad is inefficient we waited over 45 mins to be served. We were given 3 seats together and 2 other seats away from each other. The attitude of Air blue cabin crew could be more courteous.","","","Economy","","3.0","","","","","","","1.0","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","N Ahmed","","2009-07-13","I flew Air Blue for the first (and last) time. My flight from Islamabad to Dubai was late by 3 hours. The worst part was the attitude of the ground staff which was very rude and discourteous. Whenever they were requested for any information about the reasons of delaying they will not give any proper answer and instead of showing any empathy towards passengers  they were rude and showing attitude. One lady among the ground staff even started passing nasty remarks and made fun of the waiting passengers. I have made up my mind not to travel by Air Blue again and I advise all those who read these comments that go for the better choices available.","","","","","1.0","","","","","","","","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Zulkhairul Naim","Malaysia","2014-03-30","I traveled to Colombo on Jan 2014 on AAX from KUL-CMB-KUL in economy class on A330. I have been traveling with AAX for more than 10m times. I can tell you that the services have improved food was surprisingly good tasty and fresh but little portions. FA were attentive and professional throughout the flight. The crew were very proud of their brand AAX which is good. On the both legs the flight landed on time and we were greeted on the aircraft with smiley faces. Cabin was clean new and seat was comfortable. Problems I encountered with LCCT Terminal: too crowded and chaotic but ground staffs managed it very well. Would definitely fly again with AAX.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Elliott","Australia","2014-03-30","March 2014 Adelaide to Kuala Lumpur and from KL down to Perth a week later. Air Asia has had a number of excellent promo fares. In general $200 out of Australia and $100 into Australia. We paid $15 for seat reservation in the quiet child-free cabin. That was an excellent choice as the cabin is kept for people who booked seats in it. The curtains are drawn and the staff police it from anyone wandering in. On the Adelaide - KL sector we got a middle seat free. On the KL - Perth sector we could spread out on 3 seats each. I wouldn't bother with a premium seat unless on a night flight. We took extra food and our tablets loaded with entertainment. The meals we pre- ordered were ok. The flights went smoothly and we arrived early each time. There's an in-flight magazine in the seat back and you can always watch the stewardesses. Their uniform is world famous. The low cost terminal in KL is a shocker so you need to put on your blinkers and deal with it. There's banks a duty free shop water to drink and toilets. The new low cost terminal will open soon and it looks wonderful. We pre-purchased a SIM card and that was ready and waiting on arrival before the duty free shop so I could make calls immediately. Taxi vouchers are sold after luggage collection. And within an hour you are at your KL hotel. The departure to Perth was of a morning so we stayed at the Tune hotel near the terminal. So it was easy to make the early flight. Oh I did online check-in for both flights. Baggage drop was quick and easy. I didn't pay any attention to the offers from Optiontown as the Air Asia X product is ok. We'll be happy to use Air Asia X again any time in future.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Tiffany McDole","United States","2014-03-24","After being hounded by Optiontown I finally accepted the premium upgrade option. Two days before departure I received an email notification that my upgrade had been approved and the booking had been changed in the Air Asia system and I should report to the premium check in counter at KUL/LCCT to check in. As requested in the email I took a copy of the notification of the upgrade as instructed in the email for the Air Asia staff to see. When I stepped up to the premium counter for re-check in the staff said that I had not been upgraded and refused to look at the written copy of the confirmation that I was carrying and made me stand in line and wait 3.5 hours to check in. They repeatedly said they had to wait until 90 minutes prior to boarding to get the confirmation from Optiontown when the Optiontown staff were sitting not more than 15 feet behind them at the adjacent counter. Finally after refusing to go away the Air Asia girl ""conveniently"" found my upgrade in her system. I will never use this service again.","","","Premium Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Charanjit Malli","Australia","2014-03-19","Flew with AirAsia X 2 weeks ago from Perth to KL. Excellent flight got there quicker then the arrival time by 30mins after leaving 15mins later well impressed. Have taken AirAsia X many time to Tokyo Taiwan always great service.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Terry","Malaysia","2014-05-13","Travelled with family on KL-Chiang Mai and thoroughly enjoyed the smooth and on-time flights. The pre-booked meals were ok and the crews service was well above average to my surprise. Entertainment - not applicable.","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Stuart Robbens","Thailand","2014-05-11","Return flight from Bangkok to Udon Thanni. The four members of staff at boarding gate were either sleeping or playing with their phones. None took any interest in the customers despite the flight boarding time coming and going with no announcements. On the return flight 5 days later the cabin crew failed to notice 3 extremely drunk passengers who I guess were automatically allocated online emergency exit seats! When I told the cabin crew about this they asked them to move and one of the crew later thanks me. I sat in one of the emergency exit seats and was given no extra information which was unusual as every time prior when seated on such seats the staff took the trouble to make sure I was familiar with how to open the door in the very unlikely event of an emergency.","","","Economy","","4.0","3.0","0.0","0.0","0.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Shannon Liu","Australia","2014-05-11","I flew from Darwin to Bali on 21 April and from Bali to Darwin on 25 April. That was our first time trying Air Asia and we will not try again. On both days Air Asia was delayed for about 2 hour. There would have been no time to have the crew check the plane before it departed again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Damien Simon Labric","France","2014-05-07","7th May from Jakarta to Denpasar Bali. Flight QZ7532. Every single time I flew AA the flight was delayed. They usually use a random excuse like ""delay due to the late arrival of the aircraft"". This time 15 min before boarding I asked if the flight was on time. I was extremely surprised to hear that yes the flight was on time. 10 min before departure I enquired again as I couldn't see the airplane at the gate. Only then I was told that the flight was 2 hours delayed. As a pilot myself I know that staying on schedule is not always easy but being late by that much without having the ground staff to inform the passengers on PA I thought that was extremely bad. They can't care less about their passengers.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","B Hansen","Norway","2013-06-25","We were on our way home from Riga. When we were checking in our luggage we were told to go to the ticket office. They didn't know why but we had to go there. We guessed that the plane was cancelled. We found the ticket office and they told us they had to use a smaller plane and they didn't have enough seats so we had to travel via Munich. We got our tickets after a long while but with wrong names on every one of them. They couldn't understand this and used a very long time to sort it out. When they did the plane for Munich had left and the started to look for another way home for us. We were then directed via Berlin 4 hours later and had to wait in Berlin for another 2.5 hour. Of course no apologies or meals/drinks etc.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Alexei Kosov","Russian Federation","2013-06-21","Connecting flight from Moscow (DME) to Duesseldorf via Riga. Flight attendants and overall service was OK for a discount airline. Had to pay extra charges (approx EUR 25) for choosing seats in the aircraft which was not worth the money paid. Planes (Dash 8 on both routes) were quite new but very noisy. Passport control in Riga airport was a total disaster. Queue was moving extremely slow staff very rude. Flight on the second leg has been delayed for 1.5 hours as the aircraft required some maintenance. Overall impression is not bad but wouldn't recommend anyone to use connecting flights via Riga.","","","Economy","","4.0","3.0","4.0","3.0","3.0","","","3.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","G Solks","Latvia","2013-06-19","RIX-ZRH-RIX. Both flights without any delays polite and responsive cabin crew good check-in Riga airport comparatively fast security control. The only negative experience was Zurich airport check-in staff whose lack of knowledge and impoliteness made our trip back home less enjoyable. I would like to highlight security check staff in Zurich airport who were very understanding. I complained about the unfounded expenses I paid for airport check in ZRH they returned money on time so in general I am more or less satisfied.","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Ryan Smith","United Kingdom","2014-04-10","We flew into Toronto and it was ok there was enough leg room and staff were ok however the food was awful! Coming back was even worse the food and were terrible and the comfort was poor. It was far too hot. I put the red light on to get a glass of water and I had to wait 30 mins before someone came and asked what I wanted! The movie didn't start until about 3 hours into the flight so there was nothing to do for the first 3 hours. I will never be flying with them again.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Davis","United Kingdom","2014-04-08","I returned from Toronto on an Air Transat flight which was awful. We paid extra for Option Plus which is just not worth it. The seat is still an economy seat and they are very small and uncomfortable. I sat in seat 4H and the trolleys kept hitting me whenever they went up and down. There were no personal TV's and it was difficult to watch the small screens as it gave me neck ache. Awful food awful staff and I will never fly this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","D Palagyi","Australia","2013-07-21","Melbourne to LAX via Auckland. Staff Service was good and the food excellent for 12 hour flight to Auckland. Seats excellent - you can not go wrong.","","","Business Class","","7.0","5.0","4.0","5.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Rod Harmer","Australia","2013-07-17","My family and I were a group of 6 who flew from Perth - Auckland - Honolulu return Business class. Perth - Auckland was quite good long transit in Auckland but Koru lounge very good indeed. Auckland - Honolulu appalling. Very tired worn out B767 with the worst Business Class seats we have ever experienced. Service was mediocre. Same for return Honolulu- Auckland. Lounge in Honolulu nothing short of disgraceful and check in staff rude. Very long 9 hr transit Auckland lounge very good. Auckland - Perth promised to be good until Business class was filled with staff travelling on highly discounted fares. Most of them were quite scruffy and untidy. Worst of all the cabin service started at the rear and by the time they got to us in the front and travelling staff all got fed there was not much of a choice left for us full fare Pax. in the forward rows. Cabin staff should have offered full fare Pax first choice It is totally out of the question us ever flying on their old B767 again as it was the worst ever Business class travel we have had and on the B777 cabin staff need to look after full fare Pax much better than we experienced. Overall maybe 4/10 and that's only for the B777 for the B767 flights 1/10.","","","Business Class","","4.0","1.0","3.0","3.0","1.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","B Rippingale","Australia","2013-07-14","Upgraded to Business due to Air NZ changing planes with no PE. Definitely better than Premium economy having flown both. On the negative side if you had booked Business Class and paid the full price you would have been disappointed with the recliner seats. As a traveller on Business Class you would probably expect the flat bed product for any flights over 5 hours especially if overnight. I would say the seats were comfortable and are fine for a 5 hour flight. Not sure why some people have said they are worse than economy. Overall a great experience . Staff were fantastic and I can't wait to use Air NZ again.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Remuel Taran","Philippines","2015-07-30","Flight 801 from Manila to Noumea via Tokyo Narita. I was satisfied with their onboard service, cabin crew were friendly and polite. The food was delicious. Will fly with this airline again.","A330-200","Solo Leisure","Business Class","Manila to Noumea via Tokyo","9.0","4.0","5.0","4.0","3.0","4.0","","5.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Marc Bertin ","New Caledonia","2015-06-18","My flight from MEL to NOU was a great experience. The check-in at Melbourne was very fast and efficient. Boarding was on time and the cabin crew were very welcoming and friendly. The plane is newest and safe.The economy class seat have not PTV's but the newest A320 equipped with new video on demand system connected by wifi on your smartphone tablet or computer. After Take off an aperitif followed by a hot lunch was served. however the cabin crew are not very far. My experience on Aircalin is not too bad.","Airbus A320","Solo Leisure","Economy","Melbourne to Noumea","8.0","4.0","4.0","4.0","4.0","5.0","5.0","4.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","H Janes","","2008-11-07","Heathrow to Islamabad return. The worst travel experience I have ever had. Flight delayed by 11 hours outbound and 2 hours on return. On both occasions no information was given and staff repeatedly told us ""15 minutes"" and that there were ""problems with the plane"" (not what any one wants to hear just before take off!). Staff were uniformly rude and unhelpful and there was no in flight entertainment at all - even the route screens were out of order. I will not be using air blue again.","","","","","2.0","","","","","","","","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","D Knight","","2008-08-26","LHE - DXB last week - boarding was a bit of an issue with a mini bus trying to ferry everybody to the stand but apart from that happy with service and will use again. Far from the worst budget airline I have used","","","","","3.0","","","","","","","","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Nadim Alam","","2008-01-21","Lahore to Karachi. Cant argue with their overall service quality nor staff. They served a full meal on the 9pm flight. Slight delay on outbound baggage arrived promptly and all in all no complaints at all.","","","","","4.0","","","","","","","","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Saiqa Liaqat","","2007-07-22","Manchester to Islamabad in Business class. The check in has got to be the worst I have experienced. They had three desks open where 1 was meant to be for business class customers. Passengers were so frustrated with the unacceptably long delays that they were using all three desks. It took us 1.5 hours waiting in the shorter business class queue to check in. The check in personnel were surly tired and clueless. Despite the fact we had paid for business class seats he gave us economy tags for hand luggage and check in baggage - (priority tags were added to all checked in baggage). He did not direct us to any lounges or fast track and when questioned said they all closed at 7.30 pm and therefore he thought it best we go to the gate. The flight left at 11pm after demanding some food or refreshments they started serving us in business class at 2am! Each passenger was served one at a time. Once the first passenger had been served each course and had finished each course and then coffee did she move onto the next passenger. At 3am we finally got served. We were stopped by the flight attendant from using the toilets as they were for business class customers (remember she had served us a meal not too long earlier). I wonder if Air Blue train their personnel? We had to disembark for the re fuel in Turkey (this took an hour). At Islamabad despite having priority tags on our luggage all business class passengers were left waiting until the end. All of the economy passengers had left the airport before our luggage came through. Maybe priority in Air Blue language means send it out last? If you like us were concerned about the service from PIA and were looking for better value for money convenient flight times and good service and therefore are thinking of Air Blue - DON'T. Air Blue have got to be the worst airline I have ever flown. The service is appalling; the staff are rude and should not be in employment. I recognise that Air Blue offer discounts these do not compensate you for the poor service long delays and problems at both airports.","","","","","","","","","","","","","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Nchslrs Andrew","Australia","2014-02-28","Trip Satisfaction: Not satisfied at all. Value for Money: Not worth the money. Seat Comfort: Not comfortable at all as the seat was too small. Staff Service: Two of the staff were rude. Food and Beverages: Reasonable and affordable but didn't meet my expectation. Inflight Entertainment: This is really bad as the staff requested to return the tablet to them an hour before landing. This review is for the flight taken from Kuala Lumpur to Adelaide on 9th February 2014.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Lokan","Australia","2014-02-07","Flight D7247 departing Adelaide to Kuala Lumpur. Airport check-in staff were very good check in was quick and efficient thanks to online check in. They changed my seat to give me 3 empty seats. Flight left on time. Much to my disappointment I found the flight was quite empty at check in the flight looked full when we left there were 6 to 8 rows empty. Air Asia send out so many promos enticing us to buy empty seats for a flat bed. My only conclusion would be that the airline books them out to try and make the flight full to get us to upgrade. Staff were excellent and friendly food was great value for money. Arrived in KL on time there was queues just to get into the airport itself and immigration would not even fast track people with flights that were leaving soon. KL LCCC is a huge let down but the fact is for the money you pay for you need to put up with it. I have always said Air Asia has no customer service on the ground however in the air they were good.","","","Economy","","6.0","3.0","5.0","4.0","1.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","L Stickland","Australia","2014-01-30","PER-KUL-Macau-KUL-PER just before Lunar New Year Economy on the outbound Premium on the inbound leg. Friends recommended the OptionTown upgrade system and I was thrilled to check my email at 2.30 am on the morning of the flight ex Perth to see that my upgrade had been approved. It was however 'subject to availability' and the Perth airport staff told me that there had never been any upgrades available on that flight so I felt quite let down. In spite of my being tall the economy seat was comfortable enough and the food fairly tasty albeit in smallish serves. The inflight entertainment consisted of movies several years old next time I will load up a laptop with my own entertainment. Online comments had prepared me for KL LCC terminal's lack of flash facilities so I was not particularly dismayed. Just outside the toilets there was a hot and cold water fountain so it is a good idea to have an empty container to fill up there. The sandwiches at the cafe were fresh and delicious so I ordered some on the return layover as well. The free WiFi was welcome. On the flight out of Macau there was a shambolic system of checking our eligibility to land in Australia. The website was 'down' for about an hour and a bunch of passengers milled around the counter in frustration and agitation until finally getting passports back and heading for the check-in counter again. Premium was a good choice - the Macau to KL leg was in a single-class aircraft but I was placed in a 3-seat row by myself so could lie down and rest. The flat bed on the overnight flight from KL to Perth was excellent - very comfortable with a blanket and pillow supplied and attentive service from the crew. I would definitely fly Premium again as the price is far lower than other airlines' Business Class and I do not miss the alcohol service that comes with the others' far more expensive tickets.","","","Premium Economy","","9.0","5.0","4.0","4.0","2.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Joe Hutchinson","Australia","2014-05-05","Had the worst travelling experience travelling to and from Sydney to Phuket via KL. Hated every minute of it. Appalling service from the minute of check in both ends. Do not waste your time nor paper checking in beforehand. Do not buy food on board (maybe chips would be ok). Will never recommend nor use again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Tyler Nusbaum","Malaysia","2014-05-01","Yesterday I flew from Thailand to Malaysia. Air Asia charges extra for every possible option. I booked a ""hot seat"" which should have priority boarding. No priority was ever offered and I was stuck in a mad rush of people to get on the plane. I also pre-booked food. I saw the flight attendants bring food to several passengers around me but passed by me with the food cart. I had to call the flight attendant with the button and only after my boarding pass was inspected was my food served. The portion was inadequate to say the least. The bathroom was out of soap and when I again used the call button to get out of sight flight attendant's attention she explained that there had been many flight segments and that the soap had run out. No apology was offered although she did suggest I use the bathroom in the back. Trying to explain that the airplane should be serviced at every stop regardless of how many flight segments there are in a day was useless and she felt it was not her or the airline's fault that there was no soap. After about 45 minutes the entire flight crew went to the back of the plane and closed the curtain while they read the newspaper and chatted. No one was in the front of the aircraft until landing. The floor of the plane had bits of trash all about. The worst flight I have ever been on.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Casper van der Walt","Myanmar","2014-05-01","Flew with Thai Air Asia from Yangon via Bangkok to Siem Reap and from Saigon via Bangkok back to Yangon. The only major problem was when we had to check in a bag (15kg) in Saigon for a whopping US$72. It was more than I paid for my ticket. Service not bad planes are clean and FAs are friendly. Bought food for US$6 - extremely small portion and not worth it.","","","Economy","","6.0","2.0","3.0","1.0","1.0","","","3.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","L Loitsker","Israel","2013-06-12","TLV-VNO (via RIX) and back end of July 2012. Hidden charges they add 5 euro when completing booking without notice on the early stages of reservation. They supply water on board only for payment of 2.50 euro per 75 ml bottle. The rest of the service is good. They should add these expenses to the ticket price to not make passengers angry.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","3.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","S Melvold","Australia","2013-06-05","Riga to Vilnius 2 weeks ago. This was booked online with the Air Baltic site easy to use. Staff at check in were pleasant and gave me an aisle seat as requested no hassle with luggage and in fact my booking allowed 2 extra kilos (I didn't need it though) The flight was on time and smooth running. I would use Air Baltic again and also recommend it to others.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Wood","Canada","2014-04-08","Vancouver - Calgary - Cuba again 3x3x3 but at least we had our individual screens so we could watch what we wanted. I went option plus which gives you priority boarding. Plus a comfort pack pillow blanket ear phones small bottle of champagne and a free snack. $70 more but you do get to board first and your luggage is off loaded first so for that reason I would recommend that. I will never take another flight that's not direct again. We were supposed to 'touch down' for 45 min in Calgary to pick up passengers. Took a little longer than I was told. I never got the comfort pack until after I left Calgary. I am a looking into different options for my next trip. If you are small you may be alright in the seats. The ride home for me was painful smaller plane couldn't sleep a wink. One big screen in the middle of the plane so staff got to pick the movies. I expected nothing from the food having flown with them before and I wasn't surprised some things I never even opened. They seem to be more interested in soliciting sales for duty free than I remembered from my last trip. In Cuba Option plus meant nothing you couldn't understand a thing the woman said. In summary I don't think any airline I've found has what you would call good food. I may give them another try if they get different planes my knees were in the back of the other passengers seat for over 6hrs.","","","Economy","","2.0","0.0","3.0","1.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Shirley Davis","Canada","2014-03-19","We booked a vacation from Edmonton AB Canada to Manzanillo Mexico on Air Transat in Feb 2014 - the first time we've ever flown with Air Transat. We then discovered that our flight was being operated by EnerJet an airline that Air Transat contracted out to. EnerJet had absolutely no in-flight entertainment on their planes and not even a power plug or USB for electronics which meant we had to go out and buy a rechargeable DVD player for the trip and load up on books etc. so that we weren't just sitting there for 5.5 hours with nothing to do. There were only 2 washrooms aboard the plane and we were at the very back of the plane the entire trip and there was a constant parade of people heading to the washrooms. The seats were very crowded also. The meal was quite good - chicken wraps and beef sandwiches with a little salad cheese crackers and a piece of fudge for dessert and the refreshments came by quite frequently which was nice.","","","Economy","","3.0","3.0","4.0","4.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Carmell Fredrickson","Canada","2014-03-17","Booked through AirTransat and never again. Flight of 5 hrs from Edmonton to Manzallino on March 7-14 2014. AirTransat contracted flight to Econojet. Small old plane no entertainment and no water in bathrooms and no coffee or tea. Cramped conditions and people complaining was what we experienced. So essentially we paid for something at the regular price and received a lesser quality flight/airline. As a side note the flight attendants were the only good thing never again.","","","Economy","","","1.0","4.0","3.0","1.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","I M Kuran","New Zealand","2013-07-10","First time in Premium Economy (Hong Kong to Auckland). Great legroom and seat recline but seating configuration same as economy 3x3x3 so very cramped and narrow. Entertainment console in side of seat so every time you moved even a little bit you'd knock yourself off whatever you were watching. I was stuck in a middle seat so no room for sleeping at all you had to sit stick straight otherwise you'd touch those next to you very uncomfortable. Food was excellent best airline food I've ever had 2 course meals with nice china etc basically business class quality. Little night time pack of eye mask etc a nice bonus too.","","","Premium Economy","","8.0","2.0","4.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Peter Somerville","New Zealand","2013-07-07","We have flown with over 30 airlines and Air New Zealand in our opinion is the best in all classes. We travel round the world 2 or 3 times a year and closer to NZ more frequently and where possible will fly Air N Z. Ground staff occasionally let the otherwise excellent service down (mainly in NZ funnily enough)! But the planes and flight crews are above and beyond complaint. Premium economy on the 777-300 is a new experience. 2-2-2 seating and space. Plenty of room to store items good lighting thick foot cushion great AVOD choices and delicious food and beverages. Baggage delivery was very quick. Business seating is mostly on angled seating which converts to full lie flat beds.","","","Premium Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","C Treleaven","New Zealand","2013-06-28","Honolulu to Auckland - very cramped seating - we are both tall - bit annoyed that there were empty rows with one person there yet others were cramped. Felt like a wreck when we landed after a brilliant holiday. Air New Zealand used to be a really good airline now it feels cheap. Next time I will choose a different airline. Food was awful entertainment poor.","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","2.0","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","M Stringfellow","Australia","2014-02-12","Sydney - Noumea. Didn't know what to expect from this smaller airline. Was a full flight with school holidays over. Staff at the gate were a combination of Qantas and Air Calin crew. Aircraft was a modern A330. Helps to have a small understanding of French because the crew will address you in French first. Really impressed by meal service. A full tray with salad bread main and dessert. Landing in Noumea on second attempt due to a go-around but crew were very professional throughout the flight. Entertainment system only covered a limited selection in comparison to other carriers.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","P Radford","Australia","2014-01-10","We travelled to Noumea on this airline-code share with Qantas on the outgoing leg and AirCailin on the return leg. The outgoing trip with Qantas was so sub-standard. With Qantas there was no entertainment we could see only two screens out of 5 visible in our section of the cabin and the meal served was inedible! However to my surprise the service was fantastic! The food was not only edible but enjoyable the service was swift polite and plentiful-the brandy at the end of the meal was a lovely touch. Individual screen for movies was also much appreciated. I would have no hesitation in flying this airline again or recommending it to friends.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Patrick Riches","Australia","2013-11-04","Fantastic flight Very pleased with the very high standard of service provided! Flew from Tountouta to Sydney on AirCalin on the airline's only A320-232. Very friendly crew Very nice meal (supposed to be a breakfast but lasted well into the afternoon) comfortable seats and pleasant views of the Pacific. One of the best flights I've ever been on. Very highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-blue","/airline-reviews/air-blue","airblue customer review","Zeeshan Shah","","2007-03-20","I flew on Air Blue for the first time during my recent trip to Pakistan from Karachi to Islamabad and then from Lahore to Karachi. Overall I had a pleasant experience as the flights departed and arrived on time the food was reasonable and purchasing tickets online was a breeze (as compared to PIA). I especially liked the service in the terminal before I checked in as you are welcomed and directed to the counter you need to check in at. The only complaints I had was the silly inflight entertainment which was being shown as I would preferred seeing information with regards to the flight (location speed time to distance etc.) and the service in Business Class was quite similar to that of PIA.","","","","","","","","","","","","","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Kurt Mueller","","2006-06-25","KHI-DXB on AirBlue Y-class. Paid Rs 8200 for the ticket putting it on par with EK and PK (which both had no seats). Check in unusual with the female check-in agent managing to process me without a greeting a smile or a thank you. Gate procedure friendlier got a ""have a nice flight"". Full flight with a mixed clientele. Chap on seat next to me had his bare feet on the seat cushion all the way (except during meal). Sitting in the forward of two exit rows I was wondering why my seat back was getting so many impacts from behind. Upon checking I found the pax behind me was lying low in his seat (head virtually on the seat cushion) with his feet up my backrest. Meal tasty and very nicely presented (real china!). Mobile phones already in use during final approach. Flight on time and baggage on conveyor within a few minutes of arrival.","","","","","","","","","","","","","0"
"air-blue","/airline-reviews/air-blue","airblue customer review","Omar Hassan","","2004-09-19","KHI to ISB on Airblue on AB 204 21st Aug. The check in was a breeze due to the new electronic check in system they have introduced. The plane was a brand new A-320 with beautiful furnishing in blue decor. The flight attendents were all female and were fresh young faces compared to the PIA crew I was used to before. A full meal was served in custom made crockery which is unheard of else where specially in economy. Flight left karachi on the dot and landed on schedule.","","","","","","","","","","","","","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Gunawardena","Australia","2014-01-29","Me and my wife flew AirAsia X for the very first time ADL-KUL-CMB-KUL-ADL return via Male (Transit). The first two legs leg ADL-KUL was somewhat OK mainly because of the facilities as the ADL airport. The return trip was very unpleasant. All around the cabin crew were friendly and helpful but did not serve enough drinks even when the flight was delayed. We were deprived of basic needs-water while in transit in Male (before boarding). KUL AirAsia terminal is worst than a bus terminal. Filthy hot dirty cafes generally not suitable for any type of modern day air travel especially when passengers have to take long haul flights. Narrow seating and lack of leg space made it one of my worst air travel. Gone too far to reduce the cost by maximizing seat capacity which make long haul flights (ADL/CMB vv -7 hrs) very uncomfortable. Good budget concept but gone too far in compromising basic air travel needs of passengers to low cost.","","","Economy","","3.0","1.0","3.0","2.0","0.0","","","4.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Raffaut","Australia","2014-01-25","MEL-KUL-HKT return. Check in at Melbourne quick and simple but boarding was shambolic with little organisation flight ended up being delayed an hour but quickly made up in the air to only arrive 20 minutes late. The food is excellent and cheap albeit small portions it fills you up. Enough Legroom for me (178cm) but width is an issue. Transfer in KL a train wreck and LCCT Terminal looked tired and boring. Flight to Phuket was on time and had much better seating. When returning the flight to Kl was 15 minutes early and was quick transfer was a bit better. Flight to Melbourne departed only twenty minutes late but was not much of an inconvenience. In summary the food was excellent and I dare say better than I had on Emirates and cheap prices for snacks and drinks which don't bother me since I saved so much flying with them. Seats could be better but acceptable staff spoke a sufficient amount of English and were well trained. In my opinion Airasia has to be one of the best airlines I have flown.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Richard Tang","Malaysia","2014-01-22","KUL-PER on 5/12/2013 flight D7236. PER-KUL on 10/12/2013 flight D7233. Very please with this flight. Ground staff were very helpful in co-ordinating my huge check-in sports equipment which was a bicycle. Flight was very punctual in fact it took off early.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Choochot","United Kingdom","2014-04-22","Chiang Mai to Krabi. This is by no means a budget carrier due to their increasing prices. They were the only carrier to offer a direct flight less than two hours (avoiding BKK) but at a cost of almost £300 one way for two people. Thai Bangkok and Nokair all stopped at Bangkok. Nothing given for free on board no entertainment. You got to pay for luggage and I couldn't fathom out how not to pay for their insurance! Better and cheaper fares offered with main airline carriers. Although the flight was straightforward.","","","Economy","","5.0","4.0","2.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","R West","Thailand","2014-04-21","Air Asia at first glance looks like a great deal but beware! As stated by others on this site they consistently block you from checking in online and pre-paying your bags. So on a domestic flight from Phuket to Bangkok instead of $330 baht per bag (about $10-11 US per bag) we had to pay a whopping $900 per bag (about $30 US per bag!) and it was their fault that we couldn't follow their procedure to check-in and pre-pay online. If you are sick (like I was) on the flight don't expect an air sickness bag in the pocket at your seat nor a blanket you have to buy the blanket. The flight was chaotic! There were toddlers running up and down the aisles screaming the entire flight with the flight attendants allowing it never mind the danger to the children! In-flight entertainment? None. Spend the extra and fly a real airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","K Pullen","United Kingdom","2013-05-27","LGW-RIX-LGW - first time with Air Baltic. Online checking seamless boarding quick and easy inflight service what you would expect with any budget carrier. Both flights arrived and departed on time. No issues at all with this airline and if I had to fly to Riga again I'd happily fly Air Baltic.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","U Robertinho","Sweden","2013-05-27","Stockholm - Riga - Kiev and back. Old Boeing airplanes on all legs fairly clean. Punctual but all flying times are overestimated on timetable. Staff professional but unfriendly and sometimes even rude. Ridiculous price for luggage! You may end up paying more than 50 euros for one piece of checked luggage. No information about this whatsoever prior to check in - very bad indeed. On the flights you have to pay for everything extra even a glass of water! Bearing in mind that Air Baltic tickets aren't especially cheap I cannot recommend this airline.","","","Economy","","3.0","3.0","3.0","0.0","0.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Mos","Canada","2014-03-06","Winnipeg to Dominican Republic on Airbus 310. We booked in Option Plus so there was a special check-in line at both airports. Thank goodness because the regular check-in line at the Punta Cana airport had over 100 people in it! We got through the Option Plus check-in line in less than 10 minutes. Option Plus holders are also allowed to board the plane first so that was nice and we knew there would be space for our carry-on in the overhead compartments (which were huge anyway). Received free champagne a small wine bottle preferred meals and a snack as well as another free alcoholic drink. Seating arrangement was a little odd though. 3x3x3. Not very many people travel in a group of 3. The seats are very small though I'm only 5'5"" and it was tight for my body. I felt awful for my 6'0"" boyfriend who couldn't even put his tray table down flat. The tightness of the seats really put us in a bad mood and a lot of the others on the plane were getting cranky due to the lack of room too. The food wasn't bad it was edible at least. Instead of individual televisions there were only TV's in the middle and they were small and not very high quality. I don't know why they bother having televisions at all because people were just getting frustrated when others walked by to go to the washroom or stretch and caused them to ""miss"" parts of the movie. The only way I would travel with Air Transat again is if I was in a row of 2 (which there were few in the back and cost extra) or in club class. Do not travel in economy class with this company you will pull your hair out and it will ruin your vacation.","","","Premium Economy","","2.0","1.0","4.0","4.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Tushishvili","France","2014-03-03","Montreal to Paris on Airbus 310. The overall impression of this flight was bad. However lets start from positive side - check-in and boarding was ok with helpful ground staff. It should be highlighted that crew on board of the aircraft was friendly helpful professional and very skilled. The very negative side is that seats are extremely narrow and small. It is impossible to fit it. The plane A310 (very old model) was redesigned for configuration 3X3X3 (9 in total in a row instead of 7) which is really painful since 2 extra seats in each row are put in. NO TV individual screens. The food is just horrible and not eatable. NOT recommended for Paris-Montreal route and my advice is to double check the model of aircraft before booking. Avoid at any cost A310.","","","Economy","","3.0","1.0","5.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","David Sears","Canada","2014-03-03","We upgraded to club class because of the extra legroom in the seats. We did not expect much as it was cheaper than Air Canada. We were in for a surprise! We flew from Toronto to Puerto Vallarta Mexico. As soon as we were seated we were offered a glass of wine. We had two cabin flight attendants for the business class. The flight attendants were very cheerful and helpful throughout the flight the food was the best we've had on any aircraft. Wrote the flight we were offered wine beer liquor the cure coffee tea anything that we wanted. The nicest part about it is there is a separate washroom for only the business class. We were hoping that the service and food would be as good on the way home. And it was. I would not hesitate to fly Air Transat again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","J Egan","New Zealand","2013-06-26","AKL-YVR 19 June. Whilst queued for check-in the computers crashed: allowing online check-in would have made everyone's lives better - but things like this happen. Was called to the gate for ""immediate boarding"" only to wait 20 more minutes to begin boarding. Flight left 20 minutes late but still arrived in Vancouver a few minutes early. Flight attendants usual professional polite not over-friendly NZ ones. Meal was a tasty corned beef for dinner and I had the continental breakfast shortly before arrival. Seat was fine for someone small like me (167m) but when one person reclines everyone needs to because of the pitch. Hit bad turbulence and the overhead bin above my head kept popping open. Slept well and arrived refreshed.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Gordon","New Zealand","2013-06-26","WLG-HLZ. Initial flight was cancelled received a phone call to advise of new flight details. Arrived at WLG to find that the new flight was delayed 20 minutes this increased to 1 hour. There is no web check in which is unbelievable for this day and age and the self-check-in at the airport simply said ""we cannot check you in please see a representative"". The queue for the manual check-in counter was huge at least 20 people waiting for the one single person manning the desks. In addition there were no empty seats within several minutes' walk of the departure gate and I was not given the particular seat on the plane I chose online. Awful - next time I'll drive.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Norma Canfield","Australia","2013-06-25","BNE to Vancouver and return Business Class - have travelled on many airlines over the years and found Air New Zealand to be one of the best. Inflight service was excellent and the lie flat seats were comfortable. My husband is rather tall with broad shoulders he found he could even turn over and slept well. Flights left on time and check in quick and with a smile. Well done Air New Zealand. Will recommend.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","A Donohue","Australia","2013-10-23","Flew NOU to SYD 23rd Oct SB140. Efficient check in at Noumea. On board A330 plenty of legroom in Economy. Great onboard service in in French and English very friendly. Pre lunch drinks offered as well as wine with lunch. Extra bread rolls offered with water runs and after lunch Cognac was also offered. Service not really expected for a 3 hour flight. Looking forward to my next Air Calin flight.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Stephan Jone","New Zealand","2013-08-12","AKL-NOU on A320 business class. The check-in and lounge in Auckland is very nice. The cabin is very clean and the seat is old but is comfortable. The pitch is good we only had a shared TV. During boarding the purser welcomed us and offered champagne or cocktails. We had appetizers followed by lunch.","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","4.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Lucas Laffont","New Caledonia","2013-07-07","NRT-NOU on new A332s economy class. Check-in in Narita is very fast and friendly. Boarded on time and there were 2 queues one for the hibiscus class customers and one for economy class customers. On board the cabin crew were friendly and professional. On my seat I had a pillow a blanket and amenity kit. The new seat is very comfortable and ergonomic the pitch is ok and the cabin is clean and pleasant. Just 30 minutes after take off the meals services start and only refreshment was served. The new entertainment system has a wide choice and we could connect a usb port to the screen the headphones had good quality. 1.5 hrs before landing a breakfast was served and during landing candy was distributed.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Mellor","Australia","2014-01-20","I flew Hanoi to KL and then KL to Gold Coast return. Actually in the air Air Asia are just fine. They are a budget airline and they do exactly what they say they do nothing more and nothing less. If you do all your bookings online and select food etc. then it is okay. I took my own laptop with movies my own pillow and the in cabin service was fine. Their option of the ""quiet zone' - a cabin where no children under 12 are allowed - is just wonderful if you want some peace and quiet and don't want to put up with noisy kids and babies. Their on- ground service is not great but that is mainly because they are flying in and out of cheap airports with third- rate facilities and service. Optiontown is a complete waste of time and money. I paid for a chance at getting two spare seats next to me I never got them they notified me by email three hours after I left Hanoi and when I finally got my so-called 'automatic refund' I only got back 24 AUD from the original $56 USD.","","","Economy","","2.0","3.0","4.0","2.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","K Lyons","Australia","2014-01-17","My partner and I flew Air Asia to Malaysia on 26/12/13 and returned to Melbourne Australia on 5/01/2014. The flight was fine but you do get what you paid for. Which is no entertainment waiting for long periods of time in the departure lounges. Having to pay for everything from blankets to water to drinks to entertainment. I am extremely disappointed that Air Asia suggests ""Optiontown"" for possible upgrades to the beds or for ""spare seats"" next to you. I paid for both options for both flights in October (Months before we departed). We didn't receive the upgrades as the options were not available due to heavy bookings. Not impressed and wouldn't be suggesting Air Asia nor this Optiontown to anyone.","","","Economy","","6.0","2.0","4.0","4.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","David See","Malaysia","2014-01-09","I am very pleased with my recent trip to Colombo with Air Asia X. Seats were good service was great and definitely value for money. The only downside is the menu that did not change. The same food was offered when I took the same sector in October 2013.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","K Taylor","Australia","2014-01-09","MEL to KUL then onto Cebu and back to MEL then KUL to Cebu. A disaster at check in as the computer failed. Arrived at airport at 4.30am still standing in the same spot 2 hours later. Sent to the wrong boarding gate finally got on the plane and flight attendants very blasé about the delay. MEL to KUL and back with very boring food. Check in at MEL airport took forever arrived at 10.30 pm for the flight didn't get through check in until midnight. After this experience never again.","","","Economy","","4.0","3.0","3.0","2.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Michael Brien","Australia","2014-04-19","Air Asia Indonesia: Recently travelled from Perth to Bali and Bali to Darwin with Air Asia Indonesia. The airline and staff were fantastic from check in to baggage collection. Can't recommend highly enough. Paid for the Red Carpet option in Bali and this was well worth the $30.00 dollars. The lounge was great as was the complimentary food and drink. We flew with Qantas from Melbourne to Perth and compared to Air Asia they were sadly lacking.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Soumya Roychowdhury","India","2014-04-19","Flown from CCU-KUL (LCCT) and back. Comfortable flight. As with any low cost carrier you could buy food and drinks on board. The flight attendants were nice and friendly. Only down side was lack of inflight entertainment and poor leg room.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Dwip Kitayaporn","Thailand","2014-04-14","We flew FD2603 DMK-CSX on 16/09/14 and returned by FD FD2604 on 19/03/14. The DMK-CSX boarding was delayed because staff were not at the gate at departure time. We were informed that they had been busy with another gate and thus no staff were available for our gate. The boarding thus became messy although we managed to get through because of our priority boarding seat privilege. On the return flight our group consisted of 13 persons with 4 booking codes. We were told to check-in as a group and we were the first group to check in at the counter. Our queue however was overtaken by another tour group. We had to ""protest"" in order to have our queue maintained. Check-in was slow and rather inefficient and we were informed that it is because the staff are new. BTW the inflight services are OK on both legs. Web-ordered meals were reasonable. Finally when we arrived at DMK three of our luggage had lost the luggage tags. Fortunately there was not much baggage and we could identify them. But imagine if this were a connecting flight or several pieces of baggage was involved?","","","Economy","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Denton","Australia","2014-04-14","The worst airline in the world in terms of customer service. I booked a series of flights 8 months in advance. Air Asia moved one of the flights causing a connection to be not possible. Air Asia then refused to allow me to move the flights to fix the connection conflict they caused and refused to give me a refund. I wonder what happens if I take the flights and get stranded when one flight lands after the connection has already taken off?","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","V Suominen","Finland","2013-05-20","Arrives late from estimated time extra payment for luggage check in. Never have I paid for coffee or water on flight when flying other companies. Would not recommend Air Baltic to anyone.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","D Matzen","Germany","2013-05-20","Expensive ticket Hamburg to Riga so I did not expect a low-budget-flight. Had to pay to check 1 piece of luggage (for each leg). Food in the cabin had to be paid for too! Never again.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Mezaraups","Greece","2013-04-24","Flying from Vienna to Riga. Flight was 2 hrs long. The only inflight entertainment was a magazine the seat pitch and width was small. The flight attendants were bad the food and baggage was expensive as well.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Hoistad","Norway","2013-01-25","A good airline with good value for money. On the downside is their baggage rules 1 bag on a round trip costs approx €60 - same as the airfare. Although they cooperate with SAS and recognises Eurobonus privileges this does not apply to baggage allowance. Ground staff and crew were fantastic.","","","Economy","","7.0","4.0","5.0","0.0","0.0","","","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Lane","United Kingdom","2014-02-24","Flew out of Gatwick to Toronto 14/02/14 and back to London the following week on a new A330/200. All I can say is what a surprise! The aircraft was new the entertainment system good the staff extremely helpful and attentive. Food was ok. General service is easily on par with BA Virgin or ACA in economy - and generally a lot better in many cases. They have definitely raised their game and I see them as a credible alternative to many '4/5 star airlines' if you have to fly economy.","","","Economy","","9.0","3.0","4.0","3.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Smith Peter","Canada","2014-02-21","I recently had a flight from Toronto to Gatwick (UK). It was delayed by bad weather but the problem was the attitude of Transat. We should have boarded at 9pm - instead it was eventually 2am but with no food vouchers or drinks. We then sat on the plane until 5am before a glass of water was handed out. Then taxiing out two people fell ill and we returned to the gate eventually taking off at 7am. In that time no food - just one glass of water - not even coffee. We then flew to Montreal to change crew (they were out of hours that's ok) and then flew to London - and were given just a tiny slice of pizza - on a 7-hour flight! Transat offered $100 compensation and despite Customer Services at Gatwick promising they would reimburse extra travel costs they then refused. Any proper airline would pay up. No wonder Transat's passenger numbers are going down.","","","Economy","","","4.0","2.0","1.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Mitchell","Canada","2014-02-20","Just returned from Costa Rica. Had new A330 cabins and it was an excellent experience. Entertainment system is one of the best. Very impressive looking cabin with lighting etc. Only problem was seat comfort since they have now gone with the thin seats. Just a little uncomfortable after 8 hours. I fly extensively and this airline has really shaped up. Would choose them over any other carrier in this country.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Arlene Dewitt","United States","2013-06-19","15th May LAX-AKL. I have been flying for many years and to this date Air New Zealand is by far the best Airline I have flown with. I have nothing to complain about. The staff were exceptional! Comfy seat with foot rest makes a lot of difference. Very generous inflight entertainment good food and very clean bathrooms. Unfortunately on my return from NZ I had to fly with United who are affiliated with Air New Zealand. Flying with United was very uncomfortable. There is no comparison at all.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","K Thomas","New Zealand","2013-06-19","MEL-WLG. A320. Very little personal space on board. You actually start to pray that the person in front of you doesn't recline their seat. You try to eat your meal and even lifting your hand to your mouth feels like a mission. Not impressed with this at all. This airline is starting to forget about what made them successful - good service good facilities and loyal customers. After 20 years of flying with them I've had enough and will now use other airlines for across the tasman.","","","Economy","","3.0","1.0","4.0","4.0","4.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","B Niemach","Australia","2013-06-13","Flew Air New Zealand from Sydney to the US (in to LAX and out from SFO). I must compliment Air NZ on very friendly staff. Ground crew are a little inefficient but cabin crew are excellent. You do need to look at your code share partners though because they are nowhere near your standards. The Air NZ premium economy seats on the LA flights are a dream. Even their normal premium economy is a definite step up from economy (and not just a cm of extra leg room). I highly recommend Air NZ for anyone who desires customer satisfaction as part of their flying experience.","","","Premium Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Tony Hall","Australia","2013-01-28","Brisbane - New Caledonia - Tahiti. First leg was in a bright clean new A330. Business cabin only half full. My e-ticket had said “cold meal” but I was served a full hot dinner with quality French wines for just a 2 hour flight. IFE was adequate but surprisingly had no classical music. Flight was 50 min late departing because of late arrival of the aircraft which I suspect was due ongoing issues at Brisbane airport. The fairly new international airport for New Caledonia was bright and welcoming. The business lounge was small but modern. Excellent canapés and miniature cremes brulées. The flight for the second leg was operated by Air Tahiti Nui. This was not a codeshare as Air Tahiti Nui do not offer the flight themselves. A bright clean new A340. I was served a full hot lunch with quality French wines. IFE was satisfactory by modern standards. Overall a very high standard of comfort and service.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Bill Atkins","","2008-06-03","NOU-SYD. Lacklustre crew with very few smiles. Food of mediocre quality for Business Class cabin too hot and not adjusted despite request. Not an experience to remember.","","","","","3.0","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Paul Stevenson","","2008-05-12","SYD-NOU return. What a disappointment-after reading some of the good reviews I was looking forward to the trip. The check in at SYD was a disaster-4 economy desks with only one manned until they could find one more as the economy queue got longer and longer Also the outward journey was delayed by 45 minutes with little explanation . Once onboard the cabin crew were condescending if you spoke no French and the food was stale. The PTV was ok on the A330 but I returned on the A320 which only had limited audio. This flight was also late. There was hardly any legroom and to top it all off the bags didn't arrive at the carousel until at least 40 minutes later.","","","","","2.0","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Peter Sierwald","","2008-03-12","SYD-NOU Economy A330. Wonderful flight and service - especially compared to Qantas on the way back! Great food. Lovely wine and digestif..","","","","","5.0","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","I Heim","","2007-12-20","SYD-NOU: We departed with an hour's delay and arrived late not too bad though. The plane was super very new and very clean the staff attentive and the food great. It was a very French experience their English could be improved.","","","","","4.0","","","","","","","","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Haznan Ali","Malaysia","2014-01-07","My family and I (a group of 6) took a flight to Jeddah from Kuala Lumpur and Vice versa. It was a very good experience especially for me who had always been very sceptical on Air Asia. We were greeted politely by the ground crews air steward/stewardess. Their monthly reminder on our bookings helped a lot. Fantastic fares very good service and timely.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","N Althaus","Australia","2013-12-29","I flew from Sydney to Kuala Lumpur and then on to Penang and return. This was my first experience of flying with a low cost airline and it was better than I expected. I did purchase the Optiontown option for an upgrade to Premium Flatbed on both sectors SYD-KUL-SYD. I was lucky enough to get an upgrade to Premium Flatbed on the Sydney to Kuala Lumpur leg but missed out on the return. Food was fine and as ordered but I did find the entertainment tablet a bit of a waste but we learn. My criticism of the airline had to be with the ground staff and handling of passengers. The check-in at Penang could only be described as chaotic. I arrived early and decided to check in at one of the six open check-in counters. I was approached by a ground staff and asked when my flight was and was told I was too early and to come back in 1/2 hour. I did that and then stood in the queue for 1 hour and 10 minutes to check in. Every so often they would put up flight details for a specific counter but people would not move to lose their place in the queue. At the LCCT in Kuala Lumpur which would have to be one of the worst passenger terminals I have ever been in I was trying to find out about buying an upgrade to Premium Flatbed. I approached a AirAsiaX ground staff member she had no idea. She asked another staff member and I was told to stand in the queue for Sales. I did this and after nearly 25 minutes I was directed to the Premium Check in Counter. They were helpful but told me that no seats were available - the last seats had been sold about 1 minute before. I just could not believe that the ground staff did not know where to send me.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Zulkhairul Naim","Malaysia","2013-12-16","KUL-PUS-KUL. Both flights on time despite weather being not so good. Given mineral water when you board. Food very good - nasi lemak (KUL-PUS) and Thai curry (PUS-KUL). Attentive cabin crews for both sector. Seats are very good and can be reclined. I suggest premium class for long haul flights.","","","Premium Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Grigoriev","Australia","2014-04-13","KUL-SIN-KUL. Return flight to Singapore for a day trip. $40 return so cant complain about the price. No issues with check in on both legs. Fairly new A320s which for some reason had very old worn seats (maybe moved from their older retired aircraft). That is probably the only minor complaint. Cabin crew friendly and efficient managed to serve meals and drinks and clean up on a very short 45 min flight. Both flights landed on time. Over all a good experience would fly with them again.","","","Economy","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Marc Stoiber","Canada","2014-04-08","Flew Phuket to Chiang Mai and got dinged nearly $60 CAD ($55 US) for a 20 kg bag. When I picked myself up off the floor I asked the desk person if I could avoid this sticker shock on my return flight. Told to go to the website check in online and 'pre-register' my bag online. The savings would be 'significant'. So today I did just that. Only problem - when it came to registering the bag the website froze me out - even after multiple attempts. Simply couldn't register the bag let alone pay a lower fee for it. When we got to the airport I explained the situation. We had checked in online so it was clear I wasn't pulling anyone's leg about trying to get things done on the website. But the check in person gave me the cow in a pasture stare and charged me full freight for the bag again. I explained again it wasn't my fault - I'd tried to do what her colleague had recommended - but their website wasn't working. I then told my story to the person who took my money. Same look. So watch out! Bag charges are exorbitant and going online to lessen the charge brings no joy.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Fahmi Chan","Malaysia","2014-04-06","KL to Kota Kinabalu. I was hoping for a more Malaysian style welcome however I was not even shown to my seats. The cabin crew were fixing their hair and make up and chatting. I was not offended but in my 18 years of flying I have never seen such sight.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","G Bemrose","Australia","2014-04-03","DPS-PER. A320. Booked hot seats row 14 exit row but would have preferred row 1 - not available. Also booked Red Carpet departure from Bali. I can't recommend this enough. A great treat to be personally escorted from check in security customs. Then lounge access. Although the shared lounge was very ordinary. No fault of AirAsia. When flight was called we were again escorted through departure gate into private mini-bus to the plane. The rest of the queuing passengers seemed aghast to our VIP treatment but well worth ever cent. In fact the cost is minimal. On board meals were OK but limited breakfast are ordered Hotcakes. Flight attendants smiling and answering bells quickly but difficult to understand announcements as others have mentioned. Plane about 50% full. Many seats at rear from row 15 with people stretching out across. No cockpit announcements at all and late arrival by 20 minutes into Perth. Priority luggage off easily.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Dmitriy Lisov","United Kingdom","2013-01-17","Flight Riga-Amsterdam - delayed which meant I wouldn't meet my connection so I needed to change the ticket. Called AB customer helpline several times and asked airport staff to contact AB - no one form AirBaltic showed up or helped. As a result I was stranded in airport overnight - no vouchers no blankets no sign from AB. They simply ignore you. Never again.","","","Economy","","","3.0","3.0","0.0","2.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Toomas Käbin","Estonia","2012-11-29","Nov 23 TLL-RIX-DUS. Nov 26 MIL-RIX-STO. Convenient internet booking and check in clean and modern aircraft (Dash/737) friendly and attentive staff excellent in-flight magazine reasonable food to buy in Economy class. Departure from Milan to Riga 45 minutes late thanks to small size of CRiga airport and information from flight attendants no problems with very short transfer time to board RIX-STO plane.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","3.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Z Rosen","Israel","2012-09-05","Round trip Tel Aviv to Riga. B737 both ways both flights red eyes which is great for connections in Riga but terrible for the body. All leather seats leg room tight. Crew very polite. All the rest is ""buy onboard"". Not even water. I paid 500 euro for this flight so by no mean a low cost ticket and not being served a thing onboard felt like LCC taken to extreme. Ground staff in Riga polite and helpful. Will fly again as they are the only ones going non-stop to Riga but not looking forward for the experience.","","","Economy","","6.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Bakulin","Netherlands","2012-08-16","Had to pay for luggage although was not informed by my agent about this extra cost (almost everyone in the check in queue had a similar unpleasant surprise feeling). Seats were old with a large pitch. Charging people for drinks on-board made the service slow and annoying. Tickets were pricey. Will never fly with them again.","","","Economy","","2.0","","","","","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Tushishvili","France","2014-02-15","Paris-Montreal. I had mixed impressions: The positive side is that Terminal 3 in CDG airport is very pleasant to use check-in staff are very competent and the security area was moving quickly. Boarding was done using buses but very well organized by the ground staff. Inflight attendants were very helpful throughout the flight. The negative side is that seats are so narrow that you cannot move a finger. The plane A330 was redesigned for configuration 3X3X3 (9 in total in a row instead of 8) which is extremely uncomfortable. It is just impossible to seat 7 hours without any changes in a position. The food is just horrible. My advice is to bring my own meal. The comfort kits costs 9 Canadian dollars which includes pillow blanket etc. This is definitely the low cost airline and overall it is an average experience. I will report about the return flight as well.","","","Economy","","5.0","1.0","5.0","1.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Duane Hanson","Canada","2014-02-07","Jan 22 2014. My wife and I and 2 other couples were going to Mexico for a 2 week vacation it started in Saskatoon when the flight was 1hr 45 minutes delayed because there was no crew for the plane. Then we had to stop in Regina to pick up passengers we finally get to Puerto Vallarta at 6.15 pm we were supposed leave at 9am so that's over 9 hours to get there. Coming home yesterday we stop again in Regina to let off passengers at 9.05pm. We sat for 3 hrs because there was no crew to fly the plane. Also we had to be on the bus from our hotel at 2pm and got home at almost 2am in the morning. Unacceptable.","","","Economy","","","3.0","4.0","4.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Andrew Duff","United Kingdom","2014-02-07","LGW-YVR-LGW in economy out 23/01/14 back 04/02/2014. Usually fly BA on this route but tempted by vastly cheaper fare and free ski carriage. Pleasantly surprised: outbound leg on A330 with old economy configuration meant no personal IFE but seat was comfortable legroom better than BA and crew a pleasure to deal with. Food adequate and plentiful drinks offered regularly throughout the 10 hour flight. Return leg in refitted economy - legroom tighter and seat less comfortable but IFE superb cabin very attractive with mood lighting. Crew food and drink excellent again. Only misses a 10 score because outbound flight was delayed by 3 hours - but we were informed a day in advance so no harm done. Would certainly fly Air Transat again.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Sue Loomis","United States","2013-06-13","Very satisfactory flight March 31 LA to Auckland. Especially nice as plane not full and flight staff moved us around to have max. room for long flight. Flight 28/4/13 2 of staff in our area were very friendly attentive and gave excellent service.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","John Owen","New Zealand","2013-06-13","I flew Auckland - LAX on 6 May and return 26 May. First flight was on 777-200 which was looking pretty tired but that's about the only criticism I have. Service food entertainment crew and seats in business premier all to a very high standard. Return leg was on a 777-300 and although similar had a much fresher cabin a bigger touch screen TV and a really good thick mattress which they put over the bed plus two decent sized pillows. As seats they are nothing special with very limited settings but as a bed they are superb - fully flat plenty long enough and much wider across the shoulder which makes a huge difference compared to say Qantas where you feel you are in a slim fit coffin with not enough room to turn over. Crew were friendly and professional on both flights very generous with beverages and food of a very good quality not a huge selection but that's a minor gripe.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T Datta","United States","2013-06-11","LAX to LHR. Left on May 20th and returned on June 5th. I go out of my way to fly Air New Zealand especially on long flights. First class service in economy great food and champagne can be ordered at no charge at any time friendly staff. You are in good hands with this airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Amanda Brown","Australia","2013-06-10","Tuesday 11th June Christchurch to Melbourne on the 6.05 am flight. Boarding was a mish mash and those boarding last found the overhead lockers full. Carry on bags checked at gate for weight. FA's friendly and served with a smile. Frequent water runs during the flight. Again the A320 is cramped and you hope that the person in front of you doesn't put their seat back into the little space you have. Ok for a short over the Tasman Sea.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","S Martin","","2007-05-21","The planes are quite new A320 & 330 roomy and comfortable featuring blue lagoon (fishes) seats. Nice PTVs (reliable and good quality screen and content) in A330. A320 have footrests adjustable headrest and good pitch even in economy. Hibuscus business class seats on 320 & 330 are very good especially for 2 or 3 hours flights. Meals are good even on short flights (NOU-BNE 1:35) you have a hot meal with choice of 2 dishes if the flight is on lunch or dinner time if not a snack or breakfast. On medium (PPT) to long haul flight (NRT & KIX) you have two meals. Wines champagne in business class liqueur after meals and aperitif. Overall good FA although it can really depend : there are better and worse FA. The check-in is usually efficient excepted during christmas holidays : additional flights and Noumea Tontouta's 12 check- in counters are not enough for 3 flight nearly at the same time. Boarding is quick and flight rarely late.","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Bill Atkins","","2007-02-26","SYD-NOU Business Class. Nice roomy A330 - very clean and well maintained. Friendly crew - nice champagne and wines but food not up to much. Pleasant relaxing and uneventful flight.","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Thierry Magnier","","2005-08-30","NOU-NRT return. Almost new Airbus A330 good flight entertainment system but the crew wasn't nice and seem to be inexperienced and not very conscious about safety (customers walking in the cabin while the seatbelt sign was on). The meals were similar to low cost airlines and choice of drinks was also very poor. I wish I had the choice of another airlines between Noumea and Tokyo but unfortunately Air Calin is the only one on this destination.","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Steven Morrow","","2004-12-02","Brisbane-Noumea-Brisbane. The legroom on the A320 was great. The cabin service was ok. The entertainment program on both legs was very ordinary and the food abysmal - I am sure that the sandwiches and cake for the Sunday flight were prepared on Friday - they were extremely dry and the cucumber in the sandwiches had dried out and pickled itself. We did see a menu left behind from the previous segment from Auckland - it looked much better. The quality of food and entertainment really let the airline down.","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Tony Burns","","2004-09-05","As a regular traveller throughout the Pacific for over 30 years I have found the Aircalin services especially good. The check in service is excellent and friendly the staff helpful for those who don't speak French. The menus are always a surprise with generous meals and drinks presented in immaculate style. Their new planes are first class in comparison with the Qantas 767 Sunday afternoon flight from Noumea to Sydney where old planes (200 series) and grumpy staff generally bring you back to earth with all of the finesse of a smack in the face.","","","","","","","","","","","","","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Greg Murphy","Australia","2013-12-10","I have been on 8 AirAsia/AirAsiaX flights this year and will be flying with them again in January 2014. I'm 180cm and 73kgs and have no problem with the seat size and leg room. I like their no frills no nonsense attitude. The LLCT terminal in KL is a bit chaotic in a very Asian way but for me it adds to the realisation that I'm not in a pampered western pretentious terminal and my holiday is definitely under way.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Rebecca Skinner","Australia","2013-12-05","An excellent flight from Sydney to KL return. On both legs I booked a seat in the economy quiet section and got three seats to myself perfect for lying out for a nap. Food and service was good as was booking in at both airports. I have certainly been recommending Air Asia X to colleagues and friends. Excellent for the price - and a direct flight too!","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Chin Yee Meng","Malaysia","2013-11-27","KUL-TPE-KUL 9M-XXF and back with 9M-XXJ. All went smoothly excellent service with low prices.","","","Economy","","10.0","1.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","G Bemrose","Australia","2014-03-30","Perth to Bali. A320. Booked hot seats row 1. Meal included but we weren't priority boarded as the website indicated. Crew friendly and helpful. Flight slight turbulence but arrived on time. New plane. Only hiccup was online check in with no luggage says we can go straight to departure gate but lucky we checked as you still need to go to web check in desk to reprint boarding pass. Plus many passengers in the wrong line up. One row for online web check and one not. Ground staff didn't appear interested that all passengers queuing all in one line. Signage was poorly indicating.","","","Economy","","5.0","4.0","5.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sandesh Kshatriya","Thailand","2014-03-26","Air Asia Indonesia. QZ8322 21 Mar 2014 DMK-CGK (A320). Website check-in is convenient check-in agents are good and smiling and oblige if you want to change to an Aisle seat. Boarding in DMK is Manual and the staff check recheck and re- recheck if you have boarded or not. Crew welcoming and point to your seat. Announcements so fast no one can understand them. Safety demonstrations are very good and clear to the point. Food looks like it has been recycled on 2 or more flights I had pre-booked meal (Pak Nassers Nasi Lemak) as I'm allergic to fish however the meal included Anchovies. Again on landing the announcements were so fast that we all just looked at each other in a daze. Overall I will fly them again but will bring my own food and water.","","","Economy","","7.0","3.0","2.0","2.0","0.0","","","3.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sandesh Kshatriya","Thailand","2014-03-26","Air Asia Indonesia. QZ8320 23 Mar 2014 CGK-DMK (A320). Website check-in is convenient CGK check-in agents are good and smiling and oblige if you want to change to an Aisle seat. Boarding in CGK is utter chaos and staff are in Go away Go away mode. Again Crew welcoming and point to your seat (the Weekend uniform is extremely untidy it kills the image). Announcements again so fast. Safety demonstrations are very good and clear to the point. Food again looks like it has been recycled 2 or more flights I had pre-booked meal (Satay with Asian Fried rice). Again no information that it contained Shrimp paste (I'm allergic to Seafood). On landing the announcements were so fast. Overall I will fly them again but as I said in my previous comment will bring my own food and water.","","","Economy","","7.0","3.0","3.0","2.0","0.0","","","3.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Moffitt","Australia","2014-03-24","Departed Perth to Denpasar return with the family. No delays on either flight. Service was standard budget airline though much better than Ryan or Easyjet. My only complaint is regarding the unbelievably bad quality of the inflight hot meals. I pre ordered them to simply break the boredom for the kids and wish I hadn't bothered. Disgusting and simply inedible.","","","Economy","","8.0","4.0","4.0","1.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Rohan McCarthy","Australia","2012-08-12","HEL-RIX. I wasn't expecting much but was pleasantly surprised. There are several optional extras to pay for including checked luggage advance seat reservation food etc. but the service was excellent. Check-in was simple with no wait at all boarding prompt and efficient and in-flight food service quick and efficient too. My seat had decent leg room. The cabin crew were warm and polite and disembarkation and luggage collection fast.","","","Economy","","10.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","D Yakov","United Kingdom","2012-08-07","Normally I fly once a year to Vilnius to visit family and find Air Baltic a cheap and reliable option. However this year flew from Tblisi-RIX and RIX to Amsterdam. Flights left promptly clean aircraft the inflight food was good but on the other hand at the price paid it would be expected. Upon arrival due to an error in Tblisi I did not have the documents however Air Baltic staff kindly got the bus to wait while I printed thus removing the stress of having to wait another half hour. Riga-Amsterdam flight also good and in fact landed early. Staff were polite and helpful throughout and were quick to sort the connections out from Riga.","","","Economy","","9.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","D Maher","Ireland","2012-07-25","DUB-RIX-TLL. Great service friendly staff hassle free transfer through Riga even with a very tight connection (35 minutes) and all for 76 euro. As with other budget carriers if you read the small print and ensure that cabin/checked baggage meets requirements there should be no complaints. As a regular traveller on the Dublin to Tallinn route I have tried lots of airlines and flight combinations and will definitely use Air Baltic in the future. My only complaint is that the Riga flight leaves (a deserted) Dublin airport at 01.15!","","","Economy","","9.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Larry McElroy","United States","2012-07-24","My son and I flew from Tallin to Vilnius with a 1 hr 15 mins connection time in Riga. Then a few days later a flight from Riga to Malta with a connection in Vienna. We were prepared. We prepaid the 20 Euro online and made sure our allowance was under 20kg per bag and 8kg for carry-ons. No snags at check-in. The agent was courteous and helpful. The flight crews were professional and the equipment clean. We had no delays made our connections on time and no baggage problems. Before you complain about the price of checked luggage the price for a cup of coffee or the price for a sandwich check the price you paid for your ticket. You're still ahead.","","","Economy","","8.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Anne Scott","Canada","2014-02-04","Departed Jan 26 2014 for Antigua - good flight and de-iced the plane prior to take off. Returned Feb 2 2014 to Toronto - good flight - thanks to the pilots/catering in Toronto on strike - Air Transat was very considerate and gave travelers a $15 voucher to buy food at Antigua airport. Very considerate and thoughtful. Air Transat Rep greeted us at the airport. She was polite/professional. She was at Antigua airport to inform us of the hour delay food vouchers and was always informative.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L MacDonald","Canada","2014-02-04","We travelled to Manzanillo from Saskatoon Jan 7 2014. We could not believe there was no inflight entertainment not even music. We never did get a reasonable explanation to why.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","G Glenn","Canada","2014-02-03","We flew Club Class to Cancun for Christmas I should mention we always try to get this section and over the years have been mostly satisfied but the last couple of times we have been very unhappy the trip down was fine it was coming back that was outrageous. They only had one attendant serving this area normally there are 2 and he was rude and lazy. We had buzzed several times to have my wife's dishes taken away finally she took them to the kitchen herself and the attendant was in there looking at his phone and talking to another attendant. There were a lot of other problems at one stage a lady walked by us that wasn't even serving in our section saw the buzzer on and asked if she could help we told her what was happening she apologized and put us in touch with person over him and she took care of us for the rest of the flight. The last 3 times we have flown in Club we have been unhappy and we travel 4-5 times a year so we know what we are talking about.","","","Business Class","","","3.0","1.0","3.0","4.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Amanda Brown","Australia","2013-06-10","Friday 7th June. Melbourne to Christchurch. Paid for the seat only and took on hand luggage. Seat comfort is reasonable but it feels like you are sitting in a sardine can. Luckily the person in front of me didn't recline their seat for the 3.5 hour trip. FA's friendly and did frequent water runs. Was greeted by name as I boarded the flight.","","","Economy","","7.0","3.0","4.0","0.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Anthony Gibbons","New Zealand","2013-06-09","Travelled Auckland to Port Vila this last weekend. For such a short hop to Vanuatu all aspects of the flight were excellent. As this trip was for a long weekend travelled with hand luggage only. Crew on both sectors warm and welcoming not to mention hardworking.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","James Sullivan","Australia","2013-06-09","Sydney to DFW in Business Premium. 777 aircraft. 200 series between Sydney and Auckland. Very comfortable. Great food and very professional crew. Overnight flight to LAX on 300 series aircraft. Seat fantastic. Great inflight entertainment. The seat is amazing slept for about 7 hours. Food very high quality. Have flown this route numerous times this year and Air New Zealand deliver each time. Will be nice when the 777 200 aircraft are updated to the 777 300 standard as the older cabins are getting a bit tired and worn. For a very comfortable flight across the pacific at a competitive price ANZ deliver.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Geoff Hudson","","2004-04-27","Travelled SYD-NOU-SYD with Air Calin. The experience could only be described as brilliant. Take-off was on-time in both directions food was very acceptable in-flight service was impeccable with wine drinks and quality French brandy offered to all in economy class. The aircraft was new and very clean. I would highly recommend them and would definitely fly with them again","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Adrian Wiseman","","2004-04-24","Air Calin AKL-NOU (originally also NOU-AKL as well - but they decided to go on strike). Apart from boarding the aircraft (a beautiful A330) and waiting around an hour for who knows what reason as all passengers were seated and ready for some tropical sunshine and French culture which awaited us 3 hours away it was a pleasant and well done flight. My Kosher meal was bought to me before take off so I could ""break the seal"" and it could be heated up for me - the meal was nice but lacked presentation and creativity of everyone elses meals - which looked and smelt divine. The FA's all very well groomed and with mediocre manors were to some extent inhibited with their english skills which were good but just hidden behind shyness. The seats were very comfortable excellent PTV entertainment with each movie in four languages and at least 6 options + games - too much for a less than 3 hour flight. The inflight mag was also good but there wasn't much in the way of newspapers. Very scenic approach to Noumea - however I was a bit concerned about one of the stewardess' continuing a conversation with a passenger she obviously knew for half the flight (not actually doing any thing else after the meal was served) and continuing it until about 20 seconds to touch down - way after the announcement had been made to be seated. Tantouta airport is not made to handle a full A330 on a summer day it felt like there was no air con and the lines were horrendous - made worse with another wait for our bags. Customs was very relaxed though...as was any laws regarding smoking. Coming home was a bit of a feat. We turned up at the airport at 5 am after being told that there was only one previously delayed flight going to AKL due to a flight attendant strike or something along those lines. We were put up in a rat hotel by the airport by Air Calin until 1am in the morning when we were all shuttled back to the airport to check in etc (more lines) and a few hours later find out that our rescue ride home hadn't even left NZ yet - more waiting in one of the least entertaining airports in the world. Finally our air NZ plane arrived (on which my boarding pass was labelled with KSML yet did I get one - pity as I was looking forward to the far more entertaining Air Calin to carry me home and end my French Fling in my favourite holiday destination with a French Flair and decent service!","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Mark Thomson","","2004-02-12","I recently travelled Aircalin BNE-NOU-BNE in economy class and cannot report with the same enthusiasm as other reviewers. The meal out of BNE was served immediately upon take-off and fell well short of the 'French-style cuisine' advertised on Aircalin's website consisting of a stale bread roll 4 slices of cold meat and a bland lettuce salad. The seat pitch in economy was reasonable and the PTV's on the A320 offered a good range of options including movies games and destination info. FA's were efficient though it was obvious that French-speaking passengers were receiving preferential service. The return flight was delayed by 2 hours due to the crew needing a rest (bad scheduling?). Meal on the return flight on the smaller 737 was better again served immediately upon takeoff. FA's were not to be seen for the rest of the flight once the meal service was over. No PTV's on the 737 and the entertainment on the main screens was only in French with no subtitles. Generally the experience was very average and I would not be in a hurry to fly Aircalin again.","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Yohan Delathiere","","2003-10-21","Aircalin NOU-SYD and it was a very pleasant flight. Check-in staff was friendly and helpful. The meal provided for this early morning flight was very good and plentiful. Got an omelette with sausages French bread croissant brioche fresh fruit yoghurt cheese tea and coffee. There was also a second round of warm bread and drinks. The cabin crew was very pleasant and smiling. The plane was their 737-300 and it was a bit run down but Aircalin is replacing the aircraft with a brand new A320 in January. Well done Aircalin you are doing New Caledonia proud.","","","","","","","","","","","","","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","D Tate","","2003-10-19","SYD-NOU-BNE in coach and was pleasantly surprised by their product & service. The aircraft was a brand new A330 cool blue interior (seashell feature) each seat had its personal tv reasonable seat pitch given that I'm 6.2ft tall. The check-in staff at NOU were very friendly & helpful given that I don't speak french!","","","","","","","","","","","","","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Jake","Australia","2013-11-25","We had flights from Bangkok to HCMC and from HCMC to the Gold Coast via KL. All flights left and arrived on time which was excellent. We paid for hot seats for extra legroom on the trip to the Gold Coast but being tall was still cramped for room in the first row behind premium. Will be flying again with Air Asia in February.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Ortiz","Australia","2013-11-10","I have flown Air Asia and its partner Air Asia X several times. Regarding Air Asia X according to my two experiences so far I highly recommend this airline. Efficient easy energic and young. In our last experience flying Kuala-Gold Coast it was easy check-in process friendly staff no-extreme restrictions about carry-on luggage (in fact we travel a bit more than with the allowed 7kg!) and fast boarding process walking through to the airport. Charming and welcoming crew and easy quite wide selection of food menu onboard. If you are looking for the ultimate first class experience Air Asia X is not probably your airline. If you want to fly efficiently cheap and easy Air Asia X offers affordable flights.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Broomfield","Australia","2013-11-10","Travelling with small children is always stressful no matter how prepared you are but I have to say that the staff on all our flights were excellent. Very accommodating helpful and great with the kids. The staff were always at hand and went beyond their duty providing 'peep-bo' entertainment for my two. We travelled from Sydney to Kula Lumpur which is a long way with little ones. My advice would be to take your own snacks for the kids and make sure you book your in-flight extras like hot food and the tablet as the older planes do not have built-in screens. Highly recommend with small children.","","","Premium Economy","","7.0","5.0","5.0","3.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Rawling","United Kingdom","2013-10-25","AirAsia is a disgrace. Flying from Kuala Lumpur we were not told that we could not take water on board (after the normal security section) so we had our water removed and as we had spent our last few ringits on it had no money to buy more on the plane. For a seven hour journey to Perth the staff were rude when I asked for tiny sips of water - they would only give me water from the kettle and about only about an inch of it each time I wanted some. I get that it is a 'budget airline' and that extras have to be paid for but to deny someone water when they have no money left and were not made aware that what they bought was not to be allowed this is a disgrace.","","","Economy","","","2.0","1.0","1.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Stephen Britton","Canada","2014-03-18","Air Asia D7316 from Kuala Lumpur to Beijing March 12-13. We have flown on airlines throughout the world and have never been on a worse airline in 50 years of flying. Kuala Lumpur airport is awful. When you ask if there are meals provided they say ""yes"" but don't tell you that you are required to pay extra. If you have cashed in your money because you are flying into another country you are out of luck. We were 6 hours without a coffee water or tea. When we asked for a complimentary coffee the flight attendant said ""No we are a low cost airline"". They nickel and dime you all the way. When you check in they ask if you would like to check your bag. Then hit you with a $30 charge! However they let all kinds of over-sized bags on the plane so getting to your seat is total chaos. Loading the plane is a joke. It is basically a stampede to the plane out on the tarmac it is a total free for all on the tarmac.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Vithiea Peang","United Kingdom","2014-03-17","DMK-PHN-DMK - Not much to write about frankly as this is a low-fair airline. Having their base in DMK airport is a strategic move away from the chaotic Suvarnbhumi. Make sure you booked earlier as the ticket will be almost as expensive as the regular cost airline given booking only a couple weeks ahead. Check-in both DMK and PHN is no problem. Though I seem to have problem with mobile online check-in from my last trip.","","","Economy","","8.0","5.0","4.0","1.0","1.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","H Blumenthal","France","2014-03-06","Pleasant surprise! Even if check-in was somewhat chaotic (in Krabi) the flight experience was nice. Clean plane comfortable seats and nice crew. Will fly them again and the prices are great.","","","","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","M Lohias","Germany","2012-07-22","MUC-RIX-AMS. Web check-in didn't work had to pay extra for luggage. Onboard crew ok but seats were poor and the seat pitch was the worst I have seen! Flights were on time but in general not to recommend.","","","Economy","","2.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","M Cirulis","United States","2012-07-03","First airline where I had to pay for coffee. This type of customer service takes more time to process the payment then it would to provide the coffee or water for free. Getting e-tickets online was nil.","","","Economy","","2.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","C Adams","United Kingdom","2012-06-28","I paid the extra cost to select seats in the Emergency Exit row to have the extra legroom. Air Baltic changed the aircraft to one with a different Emergency Exit row and did not change my seat reservations. Other passengers then secured the Emergency Exit rows seats meaning I paid the extra cost for nothing and had to have standard seats. Very poor service by Air Baltic to take your money and fail to provide what you paid for.","","","Economy","","1.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Vlasov","United Kingdom","2012-06-17","LGW-RIX-LGW. Outbound leg was 2 hrs delayed the reason was not explained. Cabin attendants were obviously tired and unfriendly they ignored me when I wanted to buy a snack!","","","Economy","","4.0","","","","","","","1.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Surkhay Lambaranskiy","Azerbaijan","2012-06-12","RIX-GYD. Flight delayed 5 hours. Passengers were held in the gates D area with no information for more than 1 hour after flight's departure time. Area of the gates D has neither cafe/restaurants nor smoking area - just toilets. EU citizens were allowed to cross the border and go back to the terminal while others were required to remain in the same area with no info. After 20-30 minutes passengers had to push passport control officers in order to call for airline representative. Only after that non-EU citizens were transferred to another terminal where cold food was available. However they provided meal coupons for only 1.50 LVL = 2.10 EUR. This amount was enough only for small pack of chips - even not for water! They did not care even about children flying as transit passengers and waiting for more than 10 hours in total. Also no excuses for delay from crew onboard.","","","Economy","","","","","","","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","W Steer","Canada","2014-01-30","This would have been our third time flying with Air Transat. The first time we paid extra for a direct flight and at the airport were informed that the flight had changed and now had a 3 hour stop over in Vancouver. No reimbursement or credits given. Also no explanation as to why there was a change. The second time everything was great and had no issues. I thought that the first time had just been my bad luck. I was wrong. We are six weeks away from leaving on a family vacation to Costa Rica and we were informed yesterday that the flight was cancelled. No explanation again. I will never travel with Air Transat again.","","","Business Class","","","0.0","0.0","0.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Dianne Drew","United Kingdom","2014-01-25","I have flown this airline a couple of times now and it just keeps getting worse. They call themselves ""The world's best leisure airline"" however the cramped seating/aircraft does not reflect this at all. In addition staff are indifferent and unhelpful. During one long flight when our monitors didn't work they couldn't have cared less. 7 hours staring at the seat in front of me. In the last instance they lost my bag that I had paid an extra $100 for it arrived at my residence 3 days later.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Lewis","United Kingdom","2014-01-09","I travelled from LGW to YVR and back in Sep 2013. I had upgraded to option plus which in my opinion is quite cheap. It doesn't give you a better seat unfortunately but you get food and drink supplied throughout the flight and a comfort kit which was good to keep. The seats are quite small but I guess that's why they are the cheapest flight. I think your excited to be going on holiday so put up with the squashed seats! Very nice flight attendants and with the option plus you get served first and certainly get enough snacks etc. it was a refurbished or new plane so got new leather seats. On the return flight I was fortunate enough to be upgraded to club class perhaps they needed to fill the seats but I was extremely grateful and excited to get a bigger seat! Club class was fab compared to economy! Great food drink although flight attendants no different to my outward journey very courteous. Trouble is now if I fly with them again I want to go club class! Overall a good cheap flight worth doing option plus cheaper tickets = more spending money! I will more than likely use them again.","","","Economy","","9.0","3.0","3.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Luca Morandi","Italy","2013-06-06","Auckland to London via San Francisco and at the Auckland check-in they initially charged me 400$ for two extra bags definitely higher than other companies. Furthermore before going through the security they checked the carry on luggage weight so I had to go back to the check-in and pay 250$ for 7Kg excess of my trolley. In total they charged us 650$ (ridiculous). Staff at Auckland check-in were completely unqualified because they did not know how to deal with extra bags and they took the original copy of the excess baggage charges so at San Francisco airport British airways charged us other 250$.","","","Economy","","","3.0","2.0","2.0","4.0","","","1.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Graeme Kerr","New Zealand","2013-06-05","After booking a flight from Christchurch to London via Hong Kong last year and being a long term Koru member we received what I can only describe as very 3rd class attention. Our flight from Hong Kong to London was cancelled after ANZ dropped this route as being unprofitable prior to March this year (travelled in May). We had to make other arrangements as LA was not an option for us. The alternative offered was Cathay Pacific who provided a truly super service. However one of the reasons my wife and I choose ANZ internationally was to be able to use the lounge facilities in Hong Kong going out and in London Heathrow and Hong Kong returning. It just makes the 22 hour flight more bearable. However during the dropping of the London - Hong Kong sector ANZ have made no alternative lounge facilities through any other airline and the code share at Hong Kong does not allow a guest since March this year. I understand the need to rationalise flight sectors but the poor way ANZ staff handled the change in my case is very disappointing and not worthy of a so called 4 star airline. Our Next international flights will be with another carrier some who offer complimentary lounge facilities and a genuine customer care attitude as a given.","","","Economy","","2.0","2.0","3.0","2.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Brenda Willers","Ireland","2013-06-04","We travelled on a 767 from Auckland to Shanghai last week business class. The seats were uncomfortable if the seats were fully reclined in front. I had to climb over the next seat to get out surely this is unsafe. This is a 12 hour flight with very poor meals certainly worse than economy in fact a fellow passenger although business class elected to travel economy because he had experience of this before and stated it was far more comfortable. The seats were very uncomfortable service poor entertainment nearly non existent. We originally booked through Virgin Atlantic and your airline was code sharing what an insult to Virgin Atlantic. Their service and comfort was far superior on the second flight. I felt paying for business class for this substandard service was a complete ""rip off"" I certainly will never travel with Air New Zealand again and will advise others of this. I am well travelled and this is the worst flying experience ever.","","","Business Class","","","1.0","2.0","1.0","1.0","","","1.0","0"
"aircalin","/airline-reviews/aircalin","Aircalin customer review","Stephane Le Junter","","2003-09-21","I have just completed a round rip from Papeete to Osaka via Noumea with Aircalin. I was extremely surprised by the quality of service provided onboard and on the ground. I flew their Hibiscus Business class PPT to NOU then coach and I have to say that Aircalin beats several major airlines I have travelled with during the last few years. The plane used was a brand new A 330 aircraft and once onboard you can expect to be greeted with warm and friendly smiles from the flight attendants. The food was plentiful and varied. The entertainment system was tip top. All in all for very long flights a generally pleasant experience would definitely consider flying Aircalin again.","","","","","","","","","","","","","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Chris Dore","United Kingdom","2013-10-23","KUL(LCC)-ICN A330. As you would expect with Air Asia cheap and cheerful with no frills. Surprisingly the leg room on this flight (overnight) was quite good and I was able to sleep quite well.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Jody Newhouse","Australia","2013-10-10","We were delayed in Denpasar and couldn't get out connecting flight to Australia - Air Asia knew this but instead of organising it early they kept us waiting at the airport for 5 hours whilst they organised a bus and hotel. McDonalds and a bottle of water was offered as dinner - bad luck if you are vegetarian or do not eat fast food! The hotel was grotty and all 24 of the stranded Air Asia customers left and paid for a hotel for the next night! Will not take Air Asia again.","","","Economy","","","2.0","1.0","2.0","0.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Stephen Dowthwaite","Thailand","2013-09-24","The worst flight experience I have encountered despite the fact that the staff and the planes were pristine. My family (of 5) traveled from Bangkok to Christchurch NZ. We changed flights at the KL LCCT. Only 1 x-ray machine so it took over 30 minutes queuing to get into the LCCT. The whole place was grubby. It is essentially a cargo warehouse and passengers were treated like cargo. We had pre-ordered meals hot seats blankets DVD players on each of the 4 legs of the trip. When my niece could not eat the food she asked for hot water to add to Thai cup- noodles she had bought along just in case. They refused to give her hot water because they had their own Chinese style noodles even though she was prepared to pay for the water. I asked for the pre-ordered DVD player (there were none in the seats) and was told ""I don't know if we have any"" and had to ask for it a third time before I got it. The return legs were equally appalling in terms of safety and the LCCT was just as bad in the daytime 17 days later on our return. We didn't actually get hot seats until the last leg KL to Bangkok and then a Thai stewardess asked my daughter how old she was - 15 years 11 months and said we would have to move as these were exit seats and we had to be at least 16 . I've outlined some highlights here but there were too many other niggling matters that made the flights really horrible. In case you wondered we otherwise had a fantastic holiday in New Zealand.","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Martinez Gregory","United Kingdom","2014-02-28","REP-KUL. I must say that fares aren't that much cheaper than full service airlines if you only book a few weeks in advance. There are a lot of additional fees some of which are not avoidable. If you have to change your flight you will get clobbered. Check-in was another problem. Their website says that international check-in opens 3 hours before the flight - not true. The check-in did not open until 2 hours before. Once it did the queue did move at a painfully slow pace. The agent seem to have problems with every person checking in and had to call the supervisor over more than once for every passenger. I'd checked in online but not printed my boarding pass (as I had a mobile one sent to my mobile). This caused a lot of problems and needed the supervisor. Once through security everything was a breeze. Organised boarding great cabin crew clean plane comfortable seats and good food. I'd check to see how much you're actually saving before using Air Asia. If its enough then book it.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","2.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Kenneth Jiang","China","2014-02-21","Kuala Lumpur to Phuket. Really good value for money. Plane is new. Very punctual. Cabin crew are well trained and nicely dressed. Seat is fine. Food is inexpensive but good quality and you can choose from a quite diversified menu. Boarding and disembarkation was organized very efficiently. Only inconvenience is you had to walk at KUL budget terminal for 10min from gate to plane through a shielded corridor.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","W Tangjitjaroen","Thailand","2014-02-19","Have flown with AA a few times this time RT from CNX to PEN. On the way from CNX to PEN I had to pay for the first checked baggage twice just because I had a transit in Kuala Lumpur. You will never know where they are going to put you in the airplane unless you pay to choose seat.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Filip Maciagowski","Poland","2012-05-17","WAW-RIX-TBS flights from Warsaw to Riga - very old small Fokkers. Riga to Tbilisi quite nice Boeing with comfortable seats. Only food available onboard is to purchase and luggage has to be paid for. The worst thing was the cancellation of two of my flights. Unkind cabin crew and unpleasant staff at the airport in Riga.","","","Economy","","3.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Jernej Bradac","Slovenia","2012-05-03","Flight Vienna - Riga - Vilnius and Riga - Vienna. Punctual departures friendly staff both types of aircraft's (Boeing 737-500 and Fokker 50) very satisfactory no complaints at all.","","","Economy","","9.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","I Barry","United Kingdom","2012-04-24","Aircraft was clean and inflight team efficient and friendly. I recognise this airline offers stripped down fares and charges for luggage and seats etc normally provided free by other carriers. In view of this it is essential to get the management of providing these extras under control and that is not what I found. Having reserved a seat online and booking priority check-in at the airport my booking was not on the system and the seat not available. On the return no priority check-in available so I queued. The worst thing was that my complaint was badly handled and I was pointed to the small print in the Conditions of Carriage saying seat reservations don't definitely reserve you a seat and Priority Check-in is not refundable. Travelling is difficult enough without this type of response from carriers. Such a pity.","","","Economy","","4.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","David Weekly","United States","2012-04-24","Vilnius-Riga-Istanbul. Business class was US$20 extra for the whole trip. Check-in in Vilnius was unimpressive: business class line actually took longer than Economy. Boarding was not done by class and I was asked to re-weigh my carry-on. Once onboard things started to look up. Cheerfully greeted and offered a beverage given a very tasty hot breakfast coffee and something to read. Riga airport is a lovely modern construction and the spacious business lounge had everything you could ask for except a shower. Riga- Istanbul leg I was only passenger in business cabin. Service was excellent as the attendant waited on me hand and foot. Food was excellent. Provided something to read and an iPad2 on which to play games.","","","Business Class","","10.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","John Hutton","United Kingdom","2014-01-08","Manchester to Toronto on 23rd Dec flew club class and the flight and service was fine. However the flight home on 5th Jan was another matter. Tried to upgrade weeks earlier and was told it was full so check on the day asked at check in and was told it was $250 and that 2 people has cancelled but you had to ask when boarding and pay then so at the gate we asked again only to be told it was $360 and again you had to pay on the plane upon boarding the plane we mentioned we would like to upgrade and were told it was $460! I told the steward that this was the 3rd different price and he said that he wasn't prepared to haggle like a market trader! Couldn't believe my ears. Due to snow we then sat on the plane for 3 hours before take off which is no ones fault however in all that time the seat belt signs stayed on and no one was allowed to visit the toilet so when we finally take off and get to the right altitude virtually the whole plane is stud waiting for the loo which means food or drinks can't be served for about 1hr30 min. Flight out excellent flight home nightmare.","","","Business Class","","5.0","4.0","2.0","3.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T Mercer","Canada","2014-01-06","Returned from Cancun to Saskatoon on Flight TS 765 on January 3 2014. Flight was supposed to leave at 1620 and arrive at 2140. Flight was listed as being 50 minutes late when we checked in. Boarded about 1700. Was informed that there was a problem with one of the washrooms and that they were waiting for a truck to come. Then told tank was frozen and could not be unfrozen and the plane had only two working washrooms. Was told that flights under 4 hours could fly with 2 working washrooms but flights longer than 4 hours required 3 working washrooms. Had 2 working washrooms in the back and one in the front so there was 3 washrooms. Guess the one for the first class passengers is not to be used by economy passengers even in the event of unusual conditions so it doesn't count. The flight to Saskatoon was to take 5 hours. Transat then told us we were going to fly to Toronto (less than 4 hours) change crews then fly to Saskatoon. Left Cancun at 2030. Arrived in Toronto at 2400 and changed flight crews. Arrived Saskatoon at 0430. After arriving in Saskatoon was told that no gate was available. Had to wait another 90 minutes for a gate. Deplaned just after 0600. Now been on plane for over 12 hours. Waited 45 minutes for luggage then told equipment to unload luggage was broken. Plane would be taken to Regina luggage unloaded then delivered back to Saskatoon. Forms had to be filled out to get luggage delivered to our home. No Transat reps around. Total gong show! Passengers now becoming very vocal. Canada Immigration officials were the most helpful. Finally left airport at 0800. Luggage is to be delivered before 2400 this evening.","","","Economy","","","3.0","2.0","3.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Warren Moore","United Kingdom","2014-01-02","Travelled from London Gatwick to Toronto on 31st December 2013. As I'm moving to St. John's Newfoundland I needed the cheapest way of getting to that outpost with a large luggage allowance and the Air Transat Club Class seemed to provide that for me in terms of getting to Toronto before using another airline onwards. In the main it was excellent. The food on planes is usually of low standard but my Turkey Cacciatore was delicious the light snack meat platter before landing was equally tasty and the other little treats cookies fudge sweets champagne wine port and baileys. Inflight entertainment was fine maybe not as wide ranging as Air Canada but decent nonetheless watched a couple of interesting documentaries in between my constant scoffing. Staff were very friendly the slight downer were the seats not as comfortable some Club Class. But not the price of any Club Class aside so I have no complaints. A very good airline!","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Maulet","Canada","2013-12-30","Manzanillo (Mexico) to Calgary (Canada) flight TS3521 on Dec 22 2013. Wanted to complain on the way passenger boarding was handled by Air Transat staff at Manzanillo airport which resulted in many young kids being separated from their parents. There was one general queue with four counters serving passengers. Then staff announced that there was a separate queue line for passengers with young kids. We and many other families moved to this queue thinking it would be faster. The problem was that the generic queue was serviced by three counters but there was only one counter serving the family queue! Moreover the only person serving the family queue had one arm in a plaster cast and was able to type in with one arm only. As a result the general queue with three counters available to them moved much faster and were all done by the time many families in the other queue were still waiting in the line. The general queue passengers got all the adjacent seats and by the time the families were allowed to reach the check-in counter the only seats left were single ones dispersed all over the cabin! Many young kids (including ours) got seats separate from their parents. When I pleaded with the counter person to find at least two adjacent seats for my youngest to be able to sit with the mom the reply was that there was nothing available and we should ask the passengers on the plane to volunteer and give us their seats. On the plane the stewardesses were able to help some (but not all) of the families by negotiating with the other passenger to swap seats. I think the above was result of a poor administration of the boarding at the airport. Had the airport staff allowed all the families with young kids to check in first before the rest of the passengers this could have been avoided.","","","Economy","","5.0","2.0","4.0","3.0","1.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Fraser","New Zealand","2013-06-02","A very disappointing experience AKL-SFO. At check in they tried to seat our party of two in different rows (eventually rectified). Got onboard the ancient 747 to find that half the archaic IFE (which had very limited options as it was) wasn't working so they had to reboot system (a long drawn out procedure). Slow disorganised service from the crew - very mixed bag with some putting in the effort and others completely uninterested and even rude at times when requesting things such as tissues. Disgusting meal (first choice ran out in 7 rows) and missed for drink services twice by the Flight Services Manager! All in all big let down and would reconsider paying the premium to fly on Air New Zealand for these long flights again.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","David Walter","New Zealand","2013-06-02","Checked in at 8am for NZ135 to Brisbane used Air NZ Premium Check-in area then self service terminal and dropped bags off all done in 5 mins used private lift to Customs and security area through very quickly! Entered a very busy Air NZ Lounge for B/fast and coffee standard cold breakfast items but disappointed in hot food items. As we entered the gate area the flight had started to board only 1 other going through priority boarding so very quick to board shown to our seat jackets taken newspapers offered also Champagne fresh orange juice and water. Departed on time. Flight supervisor introduced himself to every passenger! Menu's handed out To start Fruit Smoothie or Fresh Juice selection of cereals fresh fruit and yoghurts then offered croissants Danish selection and toast with fruit Conserve. For the hot option I had the scrambled eggs and they were excellent I especially loved the mushroom ragout! To finish Coffee/Tea selection and hot Chocolate. Leather Seat is very comfortable and although for a short 3 hr flight. 10.4"" personal Screen with everything you would need! Landed on time crew were very friendly and efficient. All passengers were held back until Business class had all left Brisbane customs not busy at all and went through very quickly leaving airport all in around 25 minutes!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Son","Australia","2013-05-31","SYD-AKL-LAX. Smooth flight from Sydney to Auckland. The flight was a little delayed in boarding at Sydney because the plane arrived late but still managed to keep me on schedule for my flight to LAX as I had a decent layover. Lunch served from SYD-AKL was actually pretty good and quite tasty for airplane food. Dinner served from AKL-LAX was not so good and took forever because I was at the very back of the plane. The service was ok but not amazing and some of the flight attendants were a bit cold. When boarding the plane I had no one on hand to assist me in storing my bag in the overhead compartment and I could have done with the assistance as I'm only 5'2"". In-flight entertainment was good and had a large selection. Seating was comfy and had ample leg room. Overall I wouldn't mind flying with them again.","","","Premium Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ken Morris","United Kingdom","2013-09-09","Flight AK 1967 6th September 2013 seat 21D Krabi to Kuala Lumpur. Most unpleasant and unhappy flight attendants I have flown with. Seat extremely cramped. Movement between arrival/departure lounges and plane very poorly organised. My wife and I in separate rows despite checking in together! I would be extremely reluctant to fly Air Asia again.","","","Economy","","1.0","1.0","1.0","0.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Y Abraham","Australia","2013-08-27","I must have flown Air Asia at least 20 times over the past five years India Vietnam Thailand Philippines Cambodia Australia. Never had a problem. The overnight flight from Oz to KL is a bit of a pain especially if you're tall but otherwise faultless each time. The main bad point is their LCC Terminal in KL and the wait for connecting flights. It's got to be the most drab airport this side of the Soviet Union! The sole bar there is horrendously expensive and threatens to gobble up the cost savings you made by flying air Asia in the first place. Take a very good long book to read.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A McNicol","Australia","2013-08-27","KUL to SYD in Premium. Booked economy and paid for an upgrade on Optiontown. All up cost a little over $A300 for a business class seat on an 8 hour flight. Wow - what else can I say? I am a 25 year member of an established carriers lounge and frequent flyer programme and after this I really wonder why? The seat is the equivalent of most flat bed international business class seats the plane clean and new and the staff amazing! Yes you pay for food and drink after one meal plus water but even this is reasonably priced. This flight was a real eye opener for me and Air Asia X will get repeat business after this.","","","Premium Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Karyn Steele","Australia","2013-08-20","My husband and I were so impressed with all staff on Air Asia X and Air Asia which we not only flew all the way from Gold Coast to Kuala Lumpur to Chiang Mai then onto Bangkok where we had a 12hr lay over Calcutta and then to Kuala Lumpur and home again but have flown on several other occasions. Staff were professional friendly and efficient. I would also have to say meals were great so much nicer than other airlines offering.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","P Finkbiner","United States","2014-02-17","We flew Air Asia twice during our trip to SE Asia. I found the process of check-in well organized and tolerable. A low cost airline is going to have large crowds to manage and they did a good job. The seats are tight but no worse than more expensive airlines. Ads are tedious but I am sure these keep the cost down. All in all a satisfactory experience. They got us where we wanted to go efficiently and on schedule. Isn't that what a ""Now everybody can fly"" airline supposed to do?","","","Economy","","7.0","3.0","4.0","1.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sia Lian Huat","Singapore","2014-02-11","While at Singapore Changi Airport it took me more than 2.5 hrs to queue just to check in. The AirAsia counters were grossly under staffed with 2 to 3 staff members frantically trying to process up to 4 or 5 flights of passengers. There was not enough staff to manage the queue many passengers were fed up and started queue jumping. Many passengers were late to board the plane not to mention time to shop the DFS stores. My flight to Bali took off an hour late. Worst experience I had with a budget airline.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Lokan","Australia","2014-02-10","Kuala Lumpur to Manila. Pre flight customer service was a nightmare. My flight was delayed before my trip I was sent an SMS to be advised of this. I was offered an earlier flight that wasn't going to work because I was travelling from Adelaide at that time. There were no changes made and they acknowledged there was no change. When I arrived in KL to check in they inform me my flight was changed to the earlier flight. There was a lot of hassle and waiting but I was provided with my boarding pass. Flight was good aircraft could do with some updating but the flight was half empty which meant flat bed. Check in gave me a hot seat without paying for it. As soon as seat belt sign was off I went to sleep staff left me alone and it was all good. Cant comment on food or how the service was but as far as I am concerned in the air I got what I wanted. The selection of food is quite bland I would prefer to just take my food on board. For the price it was not bad. When it comes to Staff service I have based it on the pre customer service as that's where I experienced most of the customer service.","","","","","4.0","5.0","1.0","2.0","2.0","","","3.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Vitolins","Australia","2012-02-03","Amsterdam-Riga-Amsterdam. This was the last leg of intercontinental flight. All went smoothly however got a feeling of very impersonal service from AB. I also faced some level of check-in staff incompetence in Riga airport – my checked in luggage on the way back to Sydney was forwarded to Malaysia only – not to my final destination. According to them that was the only option they can do despite my KLM multi-leg ticket. I had to cross Malaysian border control just to collect my bag check it in again and come back into departure area for the flight to SYD. Fortunately this was the only odd thing I experienced.","","","Economy","","6.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","F Hintzmann","Germany","2012-02-01","TXL-RIX-VNO return. All flights punctual. Flight attendants were friendly pilots kept us updated. However any full-fare airline that charges for drinks and baggage can only receive a mediocre rating. It should be a gesture of courtesy to offer paying customers at least a glass of water or a hot drink in winter.","","","Economy","","7.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","M Bertram","Australia","2012-01-12","IST-RIX. RIX-LED. While boarding was a bit chaotic both flights on time and our bags were among the first off the plane. Each was only a relatively short flight so the lack of inflight entertainment / food didn't really bother me. The flight attendants seemed friendly enough. The interiors of the planes looked quite new and the seats were quite comfortable.","","","Economy","","7.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","J Moffat","Latvia","2012-01-11","RIX-CPH-RIX. Flying to Budapest changing in Copenhagen (rest of journey with Malev). We always use their OptionTown service to upgrade cheaply to Business Class. It is good value - free baggage great lounge in Riga great food and service. Business class food is excellent and the service as good as any airline we have flown. Both flights arrived early.","","","Business Class","","9.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Oben","Canada","2013-12-29","Flight Dec/14/13 - Dec/21/13. Toronto On - Varadero Cuba. The planes were Airbus 310 with updated interiors mood lighting (very nice). No individual TV screens. Not a big issue for us! The food was good for an airline. The crew were pleasant and efficient. No problems at all. They handled our last 30 minutes of the return flight very well (plane landed in the midst of the ice storm) Scary! ( Not the airlines fault). Bravo to the cockpit and crew. We would definitely fly with Air Transat again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Gillian Byrne","Canada","2013-12-16","Returned from Punta Cana yesterday. Plane itself was fine. Updated with nice lighting etc. Movies and shows/entertainment is all pretty outdated. Flight was smooth. Food there and back was not good. My biggest concern is the flight staff. Very inconsistent (some rows get wet towels before meals some don't etc). The speed with which their service is delivered is poor. My side had food drink wet wipe while my daughters side had none of those things. The food eventually was delivered about 10 minutes later. Another concern is that the attendants are quite a bit older and put respectfully not in great shape to be pushing a cart up and down narrow aisles. The airport at Punta Cana was ridiculous - there were at least 6 huge planes leaving within about 30 minutes of each other. It took over 3 hours from the arrival time to drop off luggage and get through screening and security with thousands of other travellers. Surely this could be controlled with better logistics.","","","Economy","","4.0","3.0","1.0","2.0","3.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Sadler","Canada","2013-12-13","My wife suffers with COPD so we paid the premium for club class bad idea the seating arrangements had changed since our last trip and they were uncomfortable. My headrest was continually being pushed down as it did not lock in place by people coming by to use the washroom. The food was not the greatest and my wife was becoming agitated with her discomfort. I would not pay the premium again! I am surprised by lack of concern. After three previous return flights to Britain that had been so good.","","","Business Class","","3.0","1.0","5.0","4.0","3.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","S Liu","New Zealand","2013-05-27","AKL to HKG. 772. Midnight flight. Very strange that all cabin crews in economy class were all Asian males. Services were good nice and friendly. After the meal went straight to sleep. Have to say the seat was not bad at all. Managed to get some sleep. Landing was super.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Gordon McFarlane","Canada","2013-05-27","Sydney to Auckland in Business. We had originally booked 'The Works' for the short hop over the Tasman but were offered 'One Up"" to bid on an upgrade to Business Class. Our offer was accepted. This was the first time on Air New Zealand and we were suitably impressed with the service food and beverage offers. We didn't take advantage of lying on the lie flat beds as it was a day flight. The safety video was entertaining and we could see that many passengers watched it unlike on other airlines where they are ignored. The flight departed and arrived on time. The only criticism was boarding at Sydney. The departure lounge was packed and was adjacent to an A-380 flight departure. We had been in the ANZ lounge and on arrival at the gate (30 minutes before departure) the flight was already boarding and there was no visible Business Class priority lane. Boarding for all passengers appeared to be a bit of a dog's breakfast.","","","Business Class","","9.0","5.0","4.0","4.0","0.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","P Schweizer","Australia","2013-05-26","First time with Air New Zealand on a short hop from Wellington to Auckland. Old B733 but well maintained and with comfortable seating. Loved the safety video. Smart looking crew very efficiently managed to serve a drink (coffee tea water) and a snack during this short domestic flight. Ground staff made me check-in my carry-on as it was 1 kg over the weight limit. Wish they would enforce this with all travellers as other passengers brought large pieces of luggage on board. Flight about double the price than Jetstar on same route and as a QF Platinum will give my business to Jetstar in the future. This one time NZ booking was done due to flight times as I needed to catch an international flight from Auckland.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Harper Hill","United States","2013-05-22","Flew to London from Los Angeles round-trip on Air New Zealand and it was a wonderful experience. The attendants kept us fed and hydrated there was plenty to do on the in flight entertainment console I was reasonably comfortable in coach. I'd happily fly with them again.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C Fletcher","Australia","2013-08-18","If Air Asia was the only flight I could afford then I can't afford to fly. LCC airport was dirty overcrowded and in need of general maintenance. When leaving Perth check in experience was good and we left on time. Checking in to come home (2 flights) were late and we were seated 20 rows apart for the 2nd and longest leg of the journey - as were 3 other Australian couples on the same flight. A330 has small seats with no leg room for anyone taller than 5'3"".","","","Economy","","","1.0","3.0","0.0","2.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Tommy Henry","Australia","2013-08-08","Flew MEL-KL-Penang-Phuket-MEL. Not one single problem. One flight was 30 mins delayed but arrived on time. Flew night flights MEL-KUL return with 2 young kids. Kids slept 7 of the 8 hrs. A bit tight for me but I'm 6ft 2 and 106kg its tight on full service flights. Had dinner before leaving slept 3 of 8 hrs smooth flight. Read a book and listen to music. I relaxed all the easy no lawns to now no dishes to do. I'd fly Air Asia again.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Griggs","United Kingdom","2013-07-24","Flew PEK-KUL. Flight left Beijing with just a minor delay due to a late arrival. The cabin crew were very friendly and before take off confirmed our meal request and informed us that we would be woken 1 hour before arrival for breakfast. The lie flat beds were ideal for the overnight flight especially as the economy section appeared to be 100% full. The pillow and blanket provided were especially soft which helped get a full 6 hour sleep. For the extra cost I would fully recommend AirAsia X Premium.","","","Premium Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Brian Robinson","United States","2014-01-29","Three short flights on Air Asia DMK-RGN RGN-DMK DMK-SGN. All flights via newish A320s. A little chaotic at check in for DMK flights but otherwise the boarding process was easy. Be aware though that they strictly enforce their carry on baggage regulations and I suggest you pay for a checked bag when you buy your ticket and carefully weigh it before check in. Plane interiors clean comfort OK for short flight and service friendly but I hate the banner ads on the luggage bins. Checked bags were delivered promptly on arrival.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sudiman Erwan","Singapore","2014-01-15","Kota Kinabalu Malaysia to Jakarta Indonesia. Value for money. No inflight entertainment. Food needs to be paid for with cash onboard. Terrible option for food. Seat is disaster. Nice airline to take for short distances due to economy value. Future travel will avoid this airline. Prefer Malaysia Airline.","","","Economy","","5.0","3.0","5.0","3.0","1.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","K David","Malaysia","2014-01-14","Delayed more than 3 hours on flight to Bali from Kuala Lumpur on 9 Jan 2014. Although the ground staff knew about the delay in advance they failed to inform the passengers early - not only were we not informed at check in counter but only 1 hour prior scheduled take off time when we were at the gate. The airline changed the flight number causing great confusion and inconvenience for all passengers. No embarkation cards were also given out on board which is a normal procedure with all airlines. Air Asia maybe a budget airline but this does not give it a right to do what they want and as they please. Terrible experience.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","C Abele","Latvia","2012-01-05","RIX-CDG. There is no free inflight entertainment system for economy class not even overhead screens on Boeing 737 Classic. Only system which is provided is a iPad+headphones for a fee. There is no free inflight catering too. Hot meals from buy-on-board magazine were not provided for the last 12 rows 12 because they didn't have more then 2 portions of each meal type. There is no free beverages. Not even a glass of water. There is no free pillow and blanket only for lease for whole flight. Quality isn't worth for price of the tickets.","","","Economy","","4.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","J Snow","Canada","2011-12-14","London Gatwick to Riga to Moscow Sheremetyevo. Inflight service very good as was food (pre-ordered). Courteous flight attendants. Enjoyable flight with excellent assistance in making a tight connection in Riga. However desk staff at LGW very surly. In the air - great on the ground - needs lessons in customer satisfaction.","","","Economy","","9.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","P Marx","United Kingdom","2011-10-31","I went to Tel Aviv via Riga no complaints and would use them again. All flights very comfortable left on time and service efficient. Transferring at Riga airport both ways was easy and quick although perhaps could have been more clearly marked as to what to do when transferring. All in all I was pleasantly surprised.","","","Economy","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Drobota","Romania","2011-10-31","RIX-SVG. There were a lot of flight crew members ready to help you but not too friendly. They should learn how to smile. I had a smooth flight given that the weather was stormy. They didn't give us a meal or drink but it was a short flight.","","","Economy","","7.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Thomas-Reilly","United Kingdom","2013-12-09","I tried to fly Air Transat on the 28th November from London to Vancouver (I emphasize the word try). When I checked in for my Option Plus booking I was informed that they couldn't find my booking. After consulting with a supervisor they found my booking and then casually informed me that the flight was 9 hours delayed. The ground crew were incredibly unsympathetic (I was travelling for urgent business reasons) and couldn't be bothered to stop taking phone calls and chatting despite having a distraught passenger right in front of them. I asked for a full refund which I have yet to receive and ran to catch a British Airways flight at Heathrow. My advice avoid Transat if you care about customer service and are at all serious about actually getting to where you plan to go.","","","Premium Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Gaudreau","Canada","2013-12-03","My husband and I recently flew from LGW (London Gatwick) to YYZ (Toronto Pearson) in economy class. The flight left on time at 9.35am UTC and arrived at 12.45pm EST in Toronto. The flight was about 8 hours and ten minutes long. Everything was very smooth with just a few minutes of mild turbulence as we were landing. The movies were ok - a lot of international film festival movies. We were lucky to fly on one of the updated planes with the modern entertainment units on each seat. I have flown Air Transat overseas several times and I find the eastbound journey is usually the older planes as most people sleep during the overnight flight. The eastbound journey is with the updated planes as most people are away for the midday flight. The food is pretty awful but what can you expect for economy rates? My husband did get food poisoning when we were flying to Europe so from now on we only eat their vegetarian meals if at all possible. Constant queue for toilets but what can you expect with over 300 people on a plane? Overall they were enjoyable flights and we would fly with them again. Excellent value for your money.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","W Reed","Canada","2013-11-21","Flew from Gatwick to Vancouver. Paid for a seat and got about 3/4 because the person in the middle was so large. Food horrible. Of course the crew started at the front of the plane and because there was some turbulence they had to stop serving for 10 minutes and return to the back galley so when they continued and got to the rear it was also cold.","","","Economy","","3.0","1.0","2.0","1.0","3.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","G MacLennan","New Zealand","2013-05-19","We travelled on flight 136 Wednesday 15 May BNE-AKL. We sat in row 55. On entering the cabin the temperature was cool and not long after takeoff the temperature dropped to 'very cold'. Other passengers were clearly noticing the same because there was a large request for blankets. On asking the flight attendant if the cabin temp could be turned up we were told ""yes when we get down the back of the plane after serving the meals. We know its cold because everyone else has already told us"". An hour and a half later it was still freezing. It only began to warm up half an hour out of Auckland. We have constantly supported AirNZ however this would be the worst flight we have had with the airline. One of our inflight entertainment screens wouldn't work and no headset was left at that seat. The cost of our seats covered the meal baggage and inflight entertainment.","","","Economy","","","2.0","3.0","3.0","2.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","U Anthony","Australia","2013-05-19","Sydney-Auckland-Christchurch on 777-200 Business Premier and A320 on domestic leg. Lounge in Sydney very busy but as usual good selection off food and drink. Priority boarding was fast and efficient; Flight was excellent with great service from the crew. Have done Tasman sector a few times and food is the same great selection of high quality NZ wines. The 777-200 was showing signs of wear and tear. Staff service was friendly and was a great flight from Sydney. Auckland to Sydney was on a Tasman configured A320 lounge in Auckland was good with a good selection of breakfast and coffee from their Barista services. Flight was quick and was impressed that one crew member had remembered me from previous flights. Onetime and excellent service.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","L Faulkner","United Kingdom","2013-05-16","We booked a ""flexi-plus"" internal flight AKL-CHC with ANZ. Our international Emirates flight was late so we phoned from Sydney to say that we would miss it and would take a later flight. Although we had flexi-plus tickets ""no service fees or fare difference will apply to flight changes made at the airport on the day of departure where changing to an earlier or later flight departing that day"" they insisted we pay another £250.","","","Economy","","","3.0","4.0","1.0","0.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Anthony Chow","Australia","2013-07-21","My wife and I flew from KL to Melbourne in the Premium Flat bed cabin. There are only 12 seats in this cabin with 2 rows in a 2x2x2 configuration per row. The seats are spacious and comfortable. Plenty of overhead locker space for cabin bags. All 12 seats were occupied. There is one toilet for use by the 12 occupants in the cabin. Before take-off we were given a free bottle of water which was a nice gesture considering the heat in KL from the walk from the terminal to the plane. We were asked when we would like to have our included meals served and the meals arrived at the specified time. The priority baggage system worked well and our suitcases were among the first few to be delivered at the baggage carousel in Melbourne. Included baggage allowance is 25 kg. In future we will fly with Air Asia again in the Premium cabin.","","","Premium Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Otsuyama Kunio","Japan","2013-07-10","Haneda-KL in 2013 March. This route is a ideal gateway to have a business trip to East Asian countries such as Indonesia Philippines Thailand. This time my destination was Yangon. In this case transit time was not good. I had to spend one night at the airport. Hopefully they will set adequate transit times - would be more useful for busy business use in the future.","","","Premium Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Mok Ying Ren","Singapore","2013-07-07","Travelled SIN - KL - OOL and back on Air Asia X. Superb service. Upon checking in at SIN we had forgotten to arrange for luggage services but fortunately with some assistance by the ground staff we got it sorted out in good time. Food on board was great. Had 2 green curry rice on my long flight. Great tasting value for money! Flight attendants were fantastic on board. I liked the fact that each badge showed the country where the FA is from. fantastic idea. Seats were great with the adjustable head rest which can go up or down depending on your height. Transit at KL was smooth and effortless. Fantastic trip overall. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","M Sofko","Canada","2015-03-04","Had another wonderful flight from Whitehorse to Vancouver. Disappointed that's had to transit via Kelowna however. Makes a relatively short flight into a long one. I was also very disappointed in the agent boarding the aircraft. Very rude and poorly trained. First denied me boarding for invalid ID that's had used to board the Air North flight from Vancouver to Whitehorse. Another agent had to inform her my ID was valid and acceptable for travel. The flight attendants however were very attentive and defiantly made up for it all.","","","Economy","","6.0","2.0","3.0","3.0","0.0","","","3.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","M Sofko","Canada","2015-02-24","Flew YVR-YXY-YVR. Flights both left on time and were pleasant and smooth. Flight Attendants were very friendly and helpful throughout the flight.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","G Beckenkamp","Germany","2014-01-09","KUL-PDG and KNO-KUL. Always a demonstration for a quality product on the ground and in the sky. Good information from booking until departure well trained and nice-to-look-at cabin crews good flight-deck-info good food and on-time. This airlines grows and grows and seems to have no visible problems with staff quantity/training logistics etc.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Barrie Bell","Indonesia","2014-01-08","AirAsia failed to get me CGK-JKT on Christmas Eve. All they offered was flight to Sydney and Melbourne - and make your own way there. Couldn't offer me a direct flight for 48 hours from KUL although MAS had spare seats.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Shoumik Datta","Singapore","2014-01-07","We travelled from Singapore to Krabi by Airasia Thailand on 29th December 2013. I have to say that I am not pleased with the punctuality of the airline. We were delayed as the flight arrived 20 minutes late from Krabi. Delayed again on the way back to Singapore. However the flight was smooth and seats were comfortable for a low cost carrier. A strange incident happened as we were approaching the terminal in Singapore. We were all ready to leave the aircraft when the pilot announced that we would push back to another gate. The process itself took another 30 minutes. So overall we were delayed by over an hour. But still the flight was very smooth and good.","","","Economy","","7.0","4.0","3.0","1.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Michael Hollifield","South Korea","2014-01-06","Air Asia Indonesia. KUL-CGK on 12/26 and CGK-SIN on 12/30. Both flights experienced delays. The first was due to arriving aircraft (two hours) and the second was due to ATC in SIN (boarded on time but one hour delay on the plane). The seats were comfortable for the short flights. The legroom was also adequate. I'm 5'11"" (180 cm) and I had a small amount of space in between my knees and the seat in front of me. That being said for a long flight three hours plus it would get a bit tiring. I pre-ordered a meal which tasted fine. Unfortunately it was on a flight that was delayed for two hours and departed after Midnight and I had already eaten the same meal unknowingly twice before. Definitely wasn't in the mood. The price is cheap sure but expect a two hour delay every time which means lots of waiting. For our flight KUL-CGK there was no announcement of any delay until after the scheduled departure time (but they kept making announcements for other delays). Bring your patience for sure.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Colin Pay","United Kingdom","2011-09-25","LGW-RIX return. Both flights on time. Aircraft full both ways leg room fine for short flights. Check-in online in UK machines at Riga not working for London flight but check-in was quick. We used the Air Baltic taxi into the city and Air Baltic bus back - both good and can be booked on airline website.","","","Economy","","9.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","D Muller","Austria","2011-09-13","VIE-RIX RIX-HEL Not good value for money you have to pay 20 eur for hold baggage and you only discover this at the end of the online booking process. Zero tolerance regarding weight limits for both hold and hand luggage. Web- check-in did not work. If I pay almost 200 eur one way I expect to get at least a glass of water and or a coffee for free or at least for a reasonable price. Slow check-in at Riga even if you do it on your own at the machine you have to join the same long line in front of the counters to drop your baggage - total nonsense. Not very friendly staff in Riga cabin crew okay. Planes quite clean.","","","Economy","","3.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","G Solks","Latvia","2011-09-13","RIX-TXL-RIX. Both flights were on new and comfortable aircraft. Clean cabin comfortable seating enough leg room and nice cabin crew. Flight from Riga was on time and flight from Berlin landed before schedule. Would be nice to use self check-in in TXL for Air Baltic flights however such option is not available there only online check- in.","","","Economy","","9.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","J Janssen","Netherlands","2011-09-10","AMS-RIX-TAS-FRU and TAS-RIX-AMS. Quite comfortable for the relatively low prices especially medium distance flights (like AMS-TAS) are good value for money. The only disadvantage in my experience is the long stopover in Riga twice I had to wait the whole day in Riga for a connection flight.","","","Economy","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","E Connor","Ireland","2011-07-28","Amsterdam-Riga-Tblisi. Having read some of the negative reviews I was somewhat concerned but with the exception of a hard-to-find Baggage Drop in AMS my experience overall was positive. Each flight more or less on time staff friendly and efficient. My pre-booked meals were delivered as ordered for each flight not very tasty but ok.","","","Economy","","8.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T Moore","Canada","2013-11-14","Crew were amazing planes nice and clean roomy seats and flights were on time. Food excellent staff truly there for the passengers!. Every one smiles asking for water is not a crime as it is on some airlines.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","H George","United Kingdom","2013-11-04","We had an excellent experience with Air Transat - like others on this forum we were a little concerned about some of the problems experienced but we have nothing but good things to say about them. Both flights were on time the planes were recently refurbished and the staff were excellent good humored and ready to help with any request. We had seat back entertainment on the way home which was the best touch screen system I have used on a plane and makes others look clunky. A staff member at Toronto airport went above and beyond the call of duty when she got us onto our return flight when we'd been delayed by Toronto traffic - we shouldn't really have made it on but her determination saved us hundreds of pounds we'd have incurred for booking a one way flight back to the UK. Would definitely fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Williams","Canada","2013-10-22","I flew one way from London Gatwick to Toronto in October 2013. The reason for choosing Air Transat was simply cost - other airlines are not interested in selling one-way fares. Only Air Transat and Icelandair offer reasonable prices for one-way trips and only Air Transat is non-stop. Both Air Canada and British Airways wanted about $1900 from London Heathrow to Toronto whereas Air Transat (from Gatwick) was under $500. The check-in agent at Gatwick was rude but she was the only employee I could possibly say anything negative about and since all other staff went out of their way to be positive I will just ignore this one bad apple. The flight attendants were all very friendly and helpful as were the people at the gate. The flight left and arrived on time to the minute. Food was - well let's just say no worse than any other airline. I think the legroom was a bit better than some others. My luggage was on the carousel by the time I got through immigration. There truly is nothing to complain about. The particular plane that I was on did not have seat-back video but instead had the older style screens with their choice of movies. I brought a book to read so did not really even watch this. Really with all the negative experiences I have become accustomed to when flying I must say that this flight (my first flight with Air Transat) was a rare positive.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Cary Mohlmann","New Zealand","2013-05-12","I have flown with Air New Zealand for several years and have always found their service wonderful. That was not the case with my last flight to Hawaii. I felt like a number and some people received food and some did not. In my case my husband did and I didn't because of a new system of paying for food and even a drink of juice. For an international flight I think this is a terrible system which lead to a great deal of confusion and uncomfortableness for both the passengers and the flight crew. The different food services caused me to feel uncared for and undervalued as a customer.","","","Economy","","3.0","3.0","2.0","3.0","4.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Sullman","United Kingdom","2013-05-10","Flew Wellington-San Francisco (via Auckland). Bought the upgrade to premium economy and it was well worth it. The personal and friendly service was the best we have experienced. Cabin was immaculate everything worked the seats were comfortable and reasonably new.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","M Sullman","United Kingdom","2013-05-10","Flew from Shanghai to Auckland and then onwards to Wellington. Staff were extremely friendly and the food was lovely particularly compared with the Virgin food we had on the leg from Heathrow. All the fittings worked and were in good condition the leg room was fine (I'm 1.84m tall).","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Richard Bentley","New Zealand","2013-05-08","Flew Premium Economy from LAX to AKL on a 777-200. Despite not having the new seats that are on the 777-300 the leg room was amazing and the food great. Recommended for comfort without the high cost of Business class.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","T Young","Australia","2013-06-19","KUL to PER. Staff as we were leaving to go up the steps to board the aircraft were all checking their phones staff just seem to be getting slacker and slacker. The flight was a shambles service was so slow getting the meals out that we were too tired and just wanted to sleep. Cabin was boiling hot just absolutely stifling. Everything about Air Asia is going downhill I have been flying with them for years with 10+ flights a year and it is getting worse. Now that Malaysia Airlines are dropping their prices I am switching to them.","","","Economy","","4.0","2.0","2.0","4.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Gordon Reid","Australia","2013-06-10","Melbourne to KL on the overnighter. Left and arrived on time. Big problem these days with Air Asia X after many years of complaints is that the cabin was far too cold now it's far too hot. As the full plane was loading one could feel how stifling and hot it was. This didn't improve during the flight in fact many blankets pre-purchased were not even taken out of the plastic bag. Other issue were the flight attendants. Sure its the overnighter but we rarely saw them in Economy. Arrived in KL feeling cooked from an oven. The seats are just ok but would have been more comfortable if passengers were not sweating into the seats.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Jan Naslund","Sweden","2013-05-27","Flew from HatYai Thailand to Bangkok. Was a bit sceptical regarding the flight as I am used to European low cost airlines but I have to say that this was excellent. Everything was smooth even landed 10 minutes early. Cabin crew were professional and the flight was smooth and felt safe.","","","Economy","","10.0","4.0","5.0","0.0","1.0","","","5.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","D Olsson","Australia","2014-07-15","I have to put in some severe criticism of Airnorth's customer service during the ash cloud disruption in June. My original morning flight on Sat 31 May Dili-Darwin was cancelled - fair enough. Airport staff thought it might operate in the afternoon and sent us home. The call centre told about midday that they hadn't decided what to do yet but would contact everyone later. About 3pm I got a call from the Qantas call centre to reschedule connecting flights and they saw in the system that Airnorth had rebooked me for 5pm Sunday. Then on Sunday morning I looked at Airnorth's website and it said that my 5pm flight had been changed to 12.45pm so I rushed off to the airport. It turned that was wrong and we were sent home. The call centre isn't open on Sundays so I had no idea what was happening. Eventually I saw on Darwin airport's website that the incoming fight had been cancelled (all other airlines operated normally from Dili and Darwin that afternoon). Airnorth eventually called at 7pm to tell me I was rescheduled for 5pm Monday. Normally Airnorth flights have been fine - on time good staff limited food but only short flights anyway. However they really can't handle anything unusual and given their monopoly on many routes they probably won't bother to improve.","","","Economy","","5.0","0.0","0.0","0.0","0.0","","","0.0","0"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","Michael Little","Australia","2014-06-30","Darwin to Kununurra in an E-170. Comfortable 2-abreast seating and a smooth flight. However there was a confusing beginning in Darwin as the departures screen said ""go to gate"" but did not give a gate number! Eventually a barely audible ""last call"" announcement was made. The service on-board was friendly. A pack of two small muffins and orange juice was served. The flight operated on time.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","M Rowe","Australia","2014-04-27","DWN-TSV then GCA-DWN - April 2014. Flight down was direct on time and with good inflight service. Return flight via MT ISA less pleasing mainly because the FA's jammed us all together despite a number of rows of empty seats at the front of the plane. I hate having to ask to move once seated and with carry on in the o/head lockers. There was no need (that I can see) to stack us that way and it just left a bad taste in the mouth. Food on the return flights was similarly 'bad' in the mouth. 1st leg was a beef curry (very boarding school type muck) and 2nd leg described as a chicken wrap which turned out to be a beef wrap. Too bad if you were allergic and took a bite (surprise!).","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","R Coumans","Netherlands","2014-01-03","July 16th Bangkok Don Muang to Phuket. Last year we arrived 20 minutes before departure at Don Muang airport in Bangkok (very difficult to reach during rush hour). There where several queues and we asked some Air Asia ground personnel if they could help. They helped us and about one minute before departure we entered the plain. Arriving in Phuket our luggage was also in good condition and well kept by the aircraft personnel. I think that Air Asia is worth the money.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","William Lay","Indonesia","2014-01-02","Airasia Indonesia. SUB-CGK. Overall the trip was good. The cabin crews were polite. But the staff service wasn't very good when I entered the boarding gate the staff hasn't placed the airport tax thing behind the boarding pass although we had paid to her. Because of that we should wait for minutes before boarding the aircraft.","","","Economy","","7.0","3.0","2.0","0.0","0.0","","","3.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Roshan Gunathilake","Australia","2013-12-23","I flew to Singapore from Sydney with Air Asia last week. I regret flying with AA. Pre-ordered meals were of very poor quality. There was a only very limited selection of food available for purchase - only peanuts chocolates and fizzy drinks. The flight was freezing cold and I had to pay money to rent a basic blanket. No credit cards are accepted on board. If you pay in dollars balance is paid in MYR- another rip off! There were 2 small children about 10 and 12 years travelling with their parents who changed their seats and moved near to a window just before we landed in KL to get a aerial view of KL. Many hot seats were unoccupied and were vacant throughout the flight and there was at most 20 min flight time left. The children were asked to return to their original seats by the flight attendant as they were not entitled to sit in ""hot"" seats. I thought the way they said was quite rude. The flight attendants speak little English. They are careless. I think what they sell as business class is probably as comfortable as Qantas Economy.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Tong Wei","China","2011-07-28","Stockholm-Riga-Tallinn. Comfortable flights both legs. Regional turboprop with adequate seat pitch but narrow in width. Fortunately no person was assigned next to me (I was alone for the entire 3 rows in both legs). Pre-flight drink offered and a quite tasty substantial meal followed even for the 45 min - 1 hr flights with oven-hot bread rolls and selection of wine and soft drinks served twice. Both flights were on time.","","","Business Class","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","C Jarrin","France","2011-07-21","Very unfriendly ground staff at Vilnius airport. I booked my ticket and paid at Tallinn office no mention of hand baggage rules either from the employee or printed on my ticket. I checked in and was told me I could take my hand baggage as carry on. No problem at the gate no problem at transfer gate in Riga to Vilnius. But at Vilnius airport with same hand baggage on my way back to Helsinki via Riga I was harassed by a young lady until I paid 60 Euros to check in my hand baggage because it was 12 kg instead of 8.9 kg. For a 276 Euros ticket Tallinn- Vilnius-Helsinki it's really unpleasant the flight was not full the overhead lockers were empty above my seat. As I did not speak Lithuanian I had less chance than other passengers that were allowed to bring their 13 kg baggage as carry on.","","","Economy","","1.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","P Mala","United States","2011-07-20","They delayed our flight a couple of hours then re routed our direct Frankfurt-Moscow flight to Kiev without any warning! Made us stay on the plane in Kiev for about 3 hours while they were putting unknown cargo on the plane - it's incomprehensible how they get away with it. Our flight finally arrived to Moscow about 8 hours late. I will never fly this airline!","","","Economy","","","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","G Solks","Latvia","2011-06-24","RIX-ATH-RIX. Both flights on time good service and responsive cabin crew. Fast check-in in RIX check-in in ATH could be more faster. Good value for money if booked in advance.","","","Economy","","9.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Weir","United Kingdom","2013-10-20","Just back from trip to Toronto and very satisfied with Air Transat experience. Flights on time excellent staff pleasant interior with great lighting and food was surprisingly good. Downside is width of seats which make eating rather difficult. Would I fly with them again? A big yes. Great value for money. Honestly don't listen to the negative comments.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Zanko","Canada","2013-10-15","September 16 2013 my husband daughter and I flew from Athens to Toronto. Unfortunately when we fastened our seats belts and were ready to depart our captain mentioned that we would be stopping in Paris to get more fuel. I do not understand how a direct flight includes a stop to get gas. Secondly customers should be warned beforehand because we would have booked another flight if we had known about this stop. We arrived to Paris at 3.45pm making it a 3 hour flight with an hour late departure from Athens. Told we would be leaving shortly but unfortunately an hour wait turned into a 6 hour wait. During this time we were told by a crew member that something was wrong with our engine and we would have to wait and see if it could be fixed or not. The way we were all treated was unacceptable! We stayed onboard for 6 hours we were not given water or food during this wait. We understand that safety is first and that mechanics were working on our plane but no one thought of the passengers. After 6 hours the captain told us that there was a computer problem and it had been reset but then we were told that because of our crew we had to stop again in Newfoundland. After 13 hours on that plane we were fed with a meal. We constantly asked for water and were told that the crew would be coming around for everyone and after waiting an hour no water was given. In the end we will never fly with Air Transat again and we would not recommend Air Transat. Our 8 hour flight turned into a 20 hour flight.","","","Economy","","1.0","4.0","1.0","1.0","5.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Beadman","Canada","2013-10-10","YUL-ATH-YUL Sept 15 30. Flew outbound on one of the new cabins nicely done and seatback entertainment is great good selection no heads in the way. New seats are closer together and bottom cushions could use extra padding. Still flight was fine no issues. Food drink etc was good. They could cut back on the announcements on an overnight flight when you are trying to catch a few ZZ. Don't really need duty free at 5am. Returned on one of the older models and although it had old layout we preferred since our seats were changed from the 3 configuration by the window to the 2 by the window there seems to be a bit more room. Again no issues with the flight except for the impatient non instruction follow passengers. Pushing people out of the way before the doors are even open won't get you off the plane any quicker.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R A Martin","New Zealand","2013-05-08","Leg room on Internal flights is getting smaller and smaller. Being 6ft 2 inches or 1.88 mtrs it's a real squeeze to get into the seat. I feel sorry for anyone taller than me. Stop treating passengers like sardines. The trip I did was Auckland to Dunedin return. Both on an A380 and a Boeing.","","","Economy","","3.0","1.0","4.0","3.0","0.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","R Butler","United Kingdom","2013-05-06","Adelaide to Auckland April 28 2013. Usual incredibly strict control of baggage weight both hold and hand. Sure there need to be some controls but the pettiness of Air NZ on even one kilo over is incredibly frustrating especially after travelling long haul with a greater allowance. Given this is a one class only route there really ought to be better facilities and service. Food on board fine; service OK and typically informal/casual kiwi style including the Purser starting her announcement with ""hello lovely people"". Can't quite imagine that from one of the BA matrons!","","","Economy","","5.0","3.0","3.0","4.0","1.0","","","3.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","V Wang","Australia","2013-05-01","B747-400 Premium Economy SFO-AKL B767 Works AKL-SYD. Pretty disappointed with the NZ service offering. Old Premium Economy seat had lots of recline but the legrest didn't extend upwards enough so it was essentially useless. Entertainment had a decent selection but the system was slow and not very responsive. Food was fine although some passengers were served using porcelain mugs while others given paper cups for drinks service which was odd. Inflight service was very inconsistent some smiling while others looked like they wanted to be elsewhere. Definitely not worth it if you paid full fare for Premium Economy. B767 was old although updated with AVOD. Breakfast was basic either continental or hot.","","","Premium Economy","","5.0","3.0","3.0","4.0","3.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Karam Singh","Australia","2013-05-26","Took the flight from KL-Sydney for the third time. I must start by saying that each trip was better than the previous one. The flight attendants on Air Asia X was outstanding. Very composed friendly and helpful. I always choose the last row of seats as it closer to the under-utilized washroom and you get your meals first! Plus its closer to where the air crew usually take a break hence am able to speak to them casually. The vegetarian lasagne was outstanding as usual always get it as its actually tasty. Flight was on time and umbrellas provided at the LCCT as it was raining was very helpful as well. Overall I will continue to fly Air Asia X.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","P Lau","Australia","2013-05-21","KL to Gold Coast. 17/5/2013 evening flight. Often travelled economy class with AAX in past years. Thanks to promo offer we now experienced the extra comfort with exclusive premium class. We had a good few hours of sleep. That makes a obvious difference.","","","Premium Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Pharmy","Malaysia","2013-05-20","I travelled on a flight to Incheon in early May 2013 and the service from the ground level to the in flight service was efficient. The flight was on time on both routes to and fro and the waiting time for check-in luggage was relatively quick. The upgrade to the empty seat option was also good and surprisingly a comfortable option that allowed me to sleep on the flight without experiencing any body aches. Would recommend it to passengers travelling on long distance flights.","","","Economy","","9.0","5.0","3.0","0.0","0.0","","","5.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","Lynn Morshead","Australia","2014-04-19","TSV-DRW-TSV: We chose to fly with Air North because of good connection flight times when returning from our overseas holiday. We arrived in Darwin at 4.50am after being in transit for 12 hrs from an overseas destination we were scheduled to fly back to Townsville on the 7.00am flight which was perfect. Air North changed the flight schedule our new departure time was 1.45pm. An increased wait of 6.45 hours at Darwin airport. I contacted Air North and inquired if any assistance could be given to us meal voucher half day accommodation etc. I received an email from the Marketing and Communications Manager who sighted their rules of carriage and provided us with details of a local motel for us to contact no assistance was offered not even a coffee voucher! We were very disappointed in Air Norths lack of customer care and would not recommend using Air North especially when connecting to/from International flights.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","E John","Australia","2014-03-30","TSV-DRW-TSV flight out on time the aircraft was clean and comfortable certainly more personal space on the Embraer 170 then you get on other economy flights in Australia. The cabin wasn't full so after take off it was a matter of grabbing a pair of seats to myself. A light morning meal of sandwiches water coffee/tea and a small chocolate was complimentary. The return flight was delayed 7 hours and advice was received about this the afternoon before by email and SMS. Two hot meal options offered on that flight one vegetarian the other sausages and mash. Beer wine and spirits were complimentary on this leg perhaps owing to the long delay I didn't ask I just enjoyed having two seats to myself again and kicked back with a fee Jim Beam and cola's. Flight attendants professional and attentive.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","S Altham","Australia","2013-08-18","Broome to Kununurra then Kununurra to Perth on ERJ 170. All flights on time fairly basic food but professional cabin service with 2 FA's keen to please. Seat rows are 2x2 and the seat pitch seems to be greater than economy in the newer 737's operated by Qantas mainline. A neat little aircraft. Love their direct service now three times between Perth and Kununurra - the only airline providing this service and also appreciate their 'milk runs' which allow easy connections several times a week between Karratha Port Hedland Broome Kununurra and Darwin. A dependable airline serving the remote bits of WA and other carriers could learn a lesson or two.","","","Economy","","9.0","","","","","","","4.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","P De Figueiredo","Australia","2013-08-18","Return DRW-DIL. Efficient boarding on-time helpful cabin attendants. Flight out provided minimal catering though this was a late afternoon flight. Return flight was early morning good breakfast akin to what I would normally have at home. In-flight magazine had really interesting articles and was adequate reading for the one hour flight. No complaints at all. No charge for exceeding baggage allowance by 1kg on return flight.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Udommaneethanakit","Thailand","2013-12-10","Impressed by flight FD3932 from Changi Airport to Don Mueang on the night of 5th Dec 2013. No long queue at Terminal 1 check in counter the staff really helpful toward us when I ask to be seat together with older parents. Though the aircraft had just arrived the crew showed no sign of tiredness and were helpful on boarding. Captain made announcement about the weather and greeted us when we started to fly into Thai air space. It's a little things that's count.","","","Economy","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Victor Loukham","India","2013-12-06","It isn't low cost there are additions to the fares such as seat selection fee baggage fee meal fee and other hidden fees which all adds to and cost as near as a decent airlines like Thai Airways. Their services from ground to in-flight staff were inefficient. KOL-HKT 5 of us were travelling including my 2 year old daughter. Bangkok- Phuket being a short haul flight I skipped the seat selection (my biggest mistake). I told the lady at the check- in counter that we required 3 seats together minutes later our luggage was through and we were handed the boarding passes. All 5 of us were placed at different seats far from each other. Upon boarding I wasn't going to sit down until 3 of us were seated next to each other. A stewardess found 3 passengers who felt sorry for our situation and swapped seats. I saw their so called hot seats for which you pay extras for extra leg room were not any different from those ordinary seats. The seats were so cramped that you can hardly move if the seat in front was reclined back. Air Asia can change their flight timings anytime they want so stay tuned and updated. Our flight was postponed nearly 24 hrs.They claimed that they did try to contact me. At the sales desk we were told to wait an hour and see if there were any no shows. There were so we rushed to check-in luggage through and then told that there are only four seats left and we must hold the baby in our lap. We had no choice rushed to the aircraft as the last call was announced. We struggled just like before with the separated seats even though this time I had pre-selected seats with the original flight. We also had pre-booked meals with the original flight but since we boarded on a different flight they wouldn't serve us any meal. Air Asia in Bangkok lands at Don Muang Airport and not the Suvarnabhumi. The difference in two is that the Don Muang airport is an old airport and later is a new one. Everyone goes on a holiday to have a good time. Your holiday starts from the moment you are in the aircraft. Go for that little extra spending and choose a renowned airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Derek Eiden","Australia","2013-12-03","Flew from Bangkok to Kuala Lumpur and then KL to Melbourne. Check-in online simply didn't work for us using any type of computer. Was also unable to manage my booking as system never allowed us to log in. Check in at Bangkok airport horrendous. Had to argue with check in agent to change seats so both of us were seated together (something we attempted numerous times online). Book with realistic expectations as that's all you will receive. Make sure you're at the gate in plenty of time as the gate suddenly closes with no announcements.","","","Economy","","7.0","3.0","3.0","3.0","1.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Mehta Dipak","India","2013-11-28","I with my wife travelled from Chennai to Kuala Lumpur on 5th Nov 2013 and from KL to Adelaide on 9th Nov 2013. Both the flights were comfortable and enjoyed journey.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Tapani Utunen","Finland","2011-06-14","HEL-RIX-ATH on B737-300. Both flights packed but on time and service was good by young & motivated crew. The pre-booked chicken meal was good. Not much legroom but expected. The return flight cancelled due to technical fault but their agent arranged hotels and meals quickly. We managed to avoid this and got return flights with another carrier the same night.","","","Economy","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Seppo Halminen","Finland","2011-06-13","Second time this happened to me. When booking flight in Air Baltic page entering to payment page site threw me out unexpectedly with error message. Starting over again the price increased by 10%! After earlier incident I called them and there was a non-hesitant answer that prices are updated continuously. This makes me to believe that once I have decided to make purchase from them I will not turn away because of small increase. Neat way to increase clean profit.","","","Economy","","","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","P Sell","Estonia","2011-06-09","Very unfriendly ground staff in Vilnius airport. Hand baggage rules are followed up to harassment. Constant delays and not very cheap if not booked early.","","","Economy","","3.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Angela Shiromani","United States","2011-06-08","The only airline I've flown where the cost for my luggage (30 Euros per Kg of weight over the first 20 kg for each leg of my flight) cost more than my ticket. I paid over $700 of luggage cost from Vilnius to Paris. This is exorbitant. I will never fly this airline again. If they had just suggested I pay more to upgrade to business class which has a bigger baggage allowance I could have overall paid far less and travelled more comfortably.","","","Economy","","","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Kristjan Lennu","Estonia","2011-06-07","I have flown with them several times. Far the biggest problem is changing schedule they have the right to cancel your flight up to 2 months before flight after that they have to find a replacement flight. Well 2 months ahead you don't really find any flights which are less than 2 times expensive than the original booking. Beware of baggage restrictions they check this without any tolerance. Food onboard is below every expectations and should be avoided. The plus part is well maintained and clean planes fast connection good space on Q400 and 757 the rest are ok. Forget about changing any tickets additional services and insurance the cheapest way always with them is cancellation. If you plan your trip well ahead it's worth it. If you go for comfort and stability its not your choice.","","","Economy","","5.0","","","","","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Lee","Canada","2013-10-09","Good trick to make money for Air Transat we flew from Toronto to Barcelona while seated before taking off the air conditioner was on full blast. Later on flight attendants came out to sell blankets for $9.00 each and you get to keep this blanket. This is the first time I experienced this advice to all flying Air Transat to have a sweater or jacket at hand before boarding. Other than that the flight was smooth and service was satisfactory.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Thorne","Canada","2013-10-09","Flew club class into Nice from Montreal on Sept 19 and unfortunately did not get a refurbished aircraft. The service was not very good which has not been my experience in the past. Wouldn't see a flight attendant for an hour or more at a time. Almost had to beg for a glass of water. Food was ok only. We flew back out of Venice club class on Oct 5th and it was a fabulous experience. The aircraft had the new cabin and the staff were excellent. Super service and very attentive. Seats were comfortable and the entertainment system was great. All in all the return flight was superb but unfortunate that the 2 trips varied so greatly.","","","Business Class","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Toni Roma","Canada","2013-10-07","I flew Air Transat mid-August 2013 to August 31 2013 for a tour of Italy. I pre-ordered my seats in order to book a window and 2-seater. I found the leg room to be very roomy. They had mood lighting in the aircraft which was very nice. On the flight from Toronto to Rome I was looking forward to individual TV monitors but there was a change with the aircraft and we had a big screen at the centre of the aircraft. Fortunately returning from Rome to Toronto we did have TV's leg room and wonderful service. I would recommended.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","4.0","1"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","Nigel Rankin","United Kingdom","2013-05-01","I have been flying with Air New Zealand since 2007 primarily Premier Economy or Business. The tickets are corporate and were not bought by me. The routes flown have been both via Hong Kong and Los Angeles. Had I been given the choice I would not have flown with this airline. In general the cabin staff have been friendly and efficient but inconsistent in their service delivery. Some teams have decided to deliver the bistro experience; others have gone along with the norm. On one occasion I witnessed one of the flight deck crew talking to a passenger who was concerned about something on the aircraft. Instead of reassuring the passenger he began shouting and threatened to call security to lift the passenger from the flight. Instead of defusing the situation he drew attention to the situation causing the passenger and his family to be acutely embarrassed. Joining their loyalty scheme through Star Alliance is pointless as the Air NZ routes have become limited as they no longer go via Honk Kong. In addition although I qualified as a Gold Member this was not updated on their system and I couldn’t use their lounges or associated benefits. However the card had been issued and was at home waiting for me. A colleague has had similar experiences and written to Air NZ to complain. More than a month late he still has had the courtesy of a reply. You could put all this down to the Kiwi independence and a refusal to be subservient. However they are in the service industry and if they can’t handle it then they shouldn’t have joined. If you do travel with them you’re unlikely to suffer unduly and you shouldn’t let these things colour you impression of New Zealand.","","","Premium Economy","","5.0","4.0","3.0","4.0","2.0","","","2.0","0"
"air-new-zealand","/airline-reviews/air-new-zealand","Air New Zealand customer review","T Boning","United Kingdom","2013-04-28","We were also in the flight reviewed by D Snyder on 4 March 2013. We suffered over 12 hours of misery being confined in a cabin in suffocating heat - the cabin crew told us it was 28/29 degrees as the air conditioning was not working - a fault which was known about a long time before takeoff. Whilst our cabin staff worked hard the flight deck were indifferent with not even the courtesy of a visit to see how bad the conditions were. We understand others like us complained to Air NZ but we did not get a reply for almost 6 weeks. This reply was wrong saying that we were offered iced towels and the opportunity to move to cooler areas of the aircraft - neither of which happened.","","","Economy","","","1.0","2.0","2.0","0.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Louise Baxter","Australia","2013-05-19","My Air Asia flight was a very pleasant surprise. The flight crew were happy and professional the food was good and the flat bed with cosy blanket and pillow was exactly what I needed for a great sleep. We left on time and landed well ahead of schedule - you can't ask for more than that.","","","Premium Economy","","8.0","5.0","5.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Gerry Cunningham","Australia","2013-05-01","My wife and I have flown with Air Asia on several occasions from Perth to K.L. and onwards and have never been disappointed in particular only a few days ago we were upgraded to premium class with the lie flat seating being fantastic. The idea of the quiet zone is brilliant in that for only a few extra dollars passengers can be guaranteed that they will not be subjected to screaming and screeching children sitting directly behind. We have already booked our next holiday to Asia in July and have happily paid for the great value premium class seating.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Dabinett","Australia","2013-05-01","OOL-KUL. Night flight from Gold Coast return. Flight on time in both directions. Clean planes and great service. Day flight on way back and had pre ordered samsung tabs which we worthwhile. Food was one of the better airline meals we have had. Vegetarian lasagne and pancakes recommended. Even managed to get a spare seat on the way back as the flight wasn't that full.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","Michael Little","Australia","2009-07-12","Kununurra-Broome in an ERJ-170. A very pleasant flight. The seat pitch and light refreshments were fine for such a short leg. The seats have comfortable adjustable headrests. The service was friendly and the flight departed and arrived 20 minutes early.","","","Economy","","8.0","","","","","","","4.0","1"
"airnorth","/airline-reviews/airnorth","Airnorth customer review","G Gruber","","2008-11-25","DPS-DRW on Embraer E170. This is a great little airline and a great little plane. Comfy seats with plenty of legroom free alcoholic drinks and a hot snack. They even served double drinks which is something I hadn't encountered in economy in a long time. Meal was a choice of hot meat or chicken pie plus cheese and crackers and a Twix. Service very friendly. Being such a small plane getting through immigration in Darwin was a breeze and the luggage was already on the belt when I got there. Customs was also easy. Unfortunately Airnorth are ceasing operations this route at the end of January 2009.","","","","","4.0","","","","","","","","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","P Wong","Malaysia","2013-11-22","Flight from Guangzhou to Kuala Lumpur. All of their service is what the low cost airlines have. Normal seat without IFE without food serving. Recommend during great promotion and travel with only cabin baggage (quite expensive check-in baggage fee).","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Graeme Baxter","Zambia","2013-11-15","I'm not sure what people are expecting when flying with a low cost airline. My trip Bali - Singapore was great maybe having average expectations when booking helped. I made a point of reading the fine print on the Air Asia website which saved me money by pre-booking my luggage and my seat first row of the plane. I was also happy to have paid for the meet and greet option as there were long check-in queues at 05.00 with 3 Air Asia flights departing early. No queue for me right to the front and then assisted with passport control and led to the business lounge (the lounge was pretty poor not Air Asia's fault). Crew were young polite and efficient. Well- done Air Asia!","","","","","10.0","3.0","4.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Hariharan Suresh","India","2013-11-14","Chennai to Singapore with a stopover in Kuala Lumpur. The journey was great. Even though the flight from Chennai was delayed by half an hour and the seats were not so comfy I liked this airline because of the hospitality and cost. Thank you Airasia for this wonderful journey.","","","Economy","","9.0","3.0","4.0","3.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Fernando Trebien","Brazil","2011-05-25","Horrible horrible service. They don't care at all for their customers. My flight from Stockholm to Riga was delayed and a subsequent connection to Hamburg was not possible so they got me a place to stay (as expected). Then I changed my next flight to Düsseldorf (because all flights to Hamburg were being cancelled due to volcanic ash) and then my luggage did not arrive. I found out where it was (still in Riga) by contacting their third-party luggage operator before they did it themselves. Stay away from these low prices they are trouble.","","","Economy","","","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","P Eissens","Netherlands","2011-05-21","Very poor value for money. Me and my wife took a flight from Amsterdam to Tel Aviv with a stop at Riga. Air Baltic charged us EUR 30 per piece of baggage for Amsterdam-Riga and EUR 30 per piece of baggage from Riga to Tel Aviv. In total it added another EUR 120 to our costs for our flight to Tel Aviv. Another EUR 120 was charged when we got back the same way. I would stay clear from Air Baltic.","","","Economy","","","","","","","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","B Ciarniello","Canada","2013-10-06","This was my 2nd trip with Air Transat. This time flew Vancouver-London September 27 returning October 5 Economy class. Outbound refurbished plane return trip the more ""tired"" version. Both trips staff very pleasant and service good (from check-in to arrival). I am not a large person but I can definitely see how someone close to 6 feet and taller could be quite uncomfortable but the refurbished cabin is a bit more comfortable brighter and modern. I would highly recommend bringing your own food and snacks on board as the food served is absolutely dire. I know this is budget travel but seeing as the food service is about the only thing to look forward to while sitting for 10 hours surely they could do a little better! I will fly Air Transat again the money saved is better spent at my destination. I will hope that all of the fleet is refurbished before then and I will certainly bring my own more nutritious and tasty food!","","","Economy","","8.0","3.0","5.0","1.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","F Richardson","United Kingdom","2013-10-06","Traveled from Gatwick on 8th Sep to Calgary and back on 29th September. On both flights my wife needed wheelchair assistance the whole service was excellent. We booked rear seats in option plus which was worth every penny. The seats were very comfortable on both flights staff very cheerful and helpful good food with all the extras of option plus. Both flights were on the upgraded planes with individual entertainment in the back of each seat which was good. All in all I would recommend this Airline to anyone compared to others we have traveled on to Canada. I would most certainly book with them again.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Andrews","Canada","2013-10-03","Flew from Toronto to Rome and then Venice to Toronto. Had seats in Club Class Good seats excellent service and decent food. And your luggage comes off the plane first. Only complaint is that we had to pay extra for bikes and the payment could not be made at the check in counter but required me to go somewhere else to make the payment. Also more movies to choose from would have been nice.","","","First Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Samonte","Australia","2013-04-28","Flew CRK-MEL via Kuala Lumpur would fly them again as price is good. Aircraft's are clean staff both good on both ways. Thank goodness they are in CRK as this is less congested and more accessible than MNL.","","","Economy","","9.0","4.0","3.0","3.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Risoli","Brazil","2013-04-16","I flew DPS-KUL-REP and KBV-PEK (via KUL). Overall great crew and service the price was excellent and legroom was just ok. Crew helped with boarding as all flights were full I have nothing to complain about apart from the chaotic LCCT airport.","","","Economy","","10.0","3.0","5.0","3.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Francis Lee","Malaysia","2013-04-14","Kuala Lumpur to Osaka Kansai International in late March 2013. Booked Quiet Zone seats checked in on the web. Outbound flight arrived early (favourable winds) while return flight departed early but arrived 10 mins late (headwind and turbulence). Ground service at both KLIA LCCT and Osaka KIX were efficient. Flights were uneventful. Return flight was less comfortable and arrived with a neck ache. Might be due to the old aircraft's seats.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Fredrik Haglund","Sweden","2013-11-10","DMK-PNH. Flight delayed maybe 30 min but arrived 15 min late. Communication regarding delay not sufficient. Otherwise very good flight in clean plane with friendly staff - as every time I've flown Air Asia. Did not have a meal on this flight but on previous flights food has varied between 2 & 4 stars in my book.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Bowen","United Kingdom","2013-10-31","I have flown six times with Air Asia this year and have found it to be a good airline for the price. The staff are friendly and the check-in staff have been helpful. The planes are always clean and comfy. The only down side to Air Asia is their KL terminal. The terminal is confusing the flights are nearly always late and the walk from the terminal to the plane can be long (especially if it is windy and raining). But for friendliness cleanliness and price I would recommend Air Asia.","","","Economy","","7.0","5.0","5.0","2.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Chris Varghese","India","2013-10-29","Traveled from COK to KUL (LCCT) and back on AK 1203/1204. The in-flight services were truly good and the on time performance has to be highlighted.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","F Wedding","Australia","2011-04-26","I booked a flight from Moscow to Warsaw via Riga on April 25th. The night before I tried to check in and having put in my flight locator number I was informed it was not possible to checkin online from that location and a list of cities were listed where it was possible to check-in from and yes Moscow wasn't on the list. The next day I arrived at the Domodedovo airport at 12 noon for my 1450 flight and discovered that my flight wasn't even listed. I found the Air Baltic counter and produced my e-ticket and I was informed via a computer printout that my flight was now leaving at 2245 via the Sheremetyevo Airport and that flight would arrive in Riga at 2330. This was the first I'd heard of any change so you can imagine my horror. The lady at the counter was no help as she couldn't speak English. There was no way I could catch my connecting flight to Warsaw that day and apparently Air Baltic was quite happy with the thought of having me sleep at the airport that night. Totally unimpressed with the customer service. They had my email details and didn't use them. It cost me 600 on another flight to get to Warsaw. Never ever will Air Baltic receive my business again.","","","Economy","","","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","E Bobrowski","Ireland","2011-04-07","Exactly the same thing happened to us. We booked a flight Dublin - Riga - Moscow for EUR 120 and Air Baltic cancelled. They asked us to request a refund via the website and this was down so I called on 25th March to request a refund. I called on 4th April to chase my refund and was told to 'be patient' then called again yesterday (6th April) and was told the refund had only been processed on that day! Not impressed with this at all.","","","Economy","","","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Katy Montanez","United States","2015-07-26","Checked into Alaska Airlines at the Santa Rosa airport 2 hours before take off. The plane was 30 minutes late. Because they were late they decided to rush boarding and instead of the allotted 30 minutes it was more like 10-15 minutes. My 70 year mom and dad were right behind us in security. My husband and I got through security and we were rushed to get on the plane. I told them there were 2 more behind us. They decided to just cut the line there and didn't let them board! To top it off I was worried about my 70 year old mom (she was upset and crying) so I asked the flight attendant about my mom and dad not being on the plane. She snapped at me that it was too bad, and that they probably weren't there on time. I responded that we checked into the airport 2 hours previously. She said rudely, 'so?'. My mom ended up having to fly out of her way north to Seattle and them back down to San Diego to make it in time. Horrible airline, insensitive staff, rude, and couldn't care less about their customers and how they treat then. ","","Business","Economy","Santa Rosa to San Diego","1.0","2.0","1.0","1.0","","1.0","1.0","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Scott","United Kingdom","2013-10-02","Outbound flight Gatwick to Toronto was fine paid for extra leg room and the cabin configuration was the conventional 242 check in at Gatwick was in the bowels of the building and was tediously slow good in flight entertainment. Return flight was on their new 3x3x3 configuration which was like flying in a sardine tin. Did not get the extra leg room seats we had ordered and paid for the new configuration makes it impossible to get any sleep on night flights the aisles are so narrow that passing passengers stewards and trolleys bump into you all the time. This is the only overnight transatlantic flight I have ever taken where you need to buy or bring your own blanket! This is taking penny pinching to a whole new level. Food was edible but not a lot of it so if your planning to fly Transat take your own food with you avoid night flights and don't forget your own blanket shin and elbow guards! I suggest you consider another airline or book their business class option which is competitively priced but difficult to get as there are so few seats (3 rows I think).","","","Economy","","2.0","1.0","3.0","3.0","4.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Bobby Giannakopoulos","Canada","2013-10-01","YUL-ATH-YUL all flights were fine and on time with the new cabin with individual screens on the outbound leg only. Check in was normal. The seats were uncomfortable for both flights despite the new cabin. In flying entertainment was good for the outbound leg with a choice of recent movies but it was bad on the return flight that showed 3 old movies on the overhead screens. The service onboard was normal nothing special. The crew was fine but some of them are rude and unwelcoming towards ground agents. I usually fly with Air Transat because there's convenient non stop flights and I had a stand by ticket so no complains on that side. Overall Air Transat is not the best airline as it claims and if you expect a 5 star service it's not the right airline.","","","Economy","","7.0","2.0","3.0","3.0","3.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Pruden","Canada","2013-09-29","Calgary to London Gatwick and return. Everything was very smooth efficient and pleasant on both fights from check-in to in-flight service and getting our baggage. The flight to London was overnight and there weren't individual screens (3 out of 5 *) but they did play a movie or 2 and a show perhaps on the overhead monitors. I was trying to sleep so I didn't pay attention although I did notice the picture in the screens would jump/flicker regularly. The food was okay for airplane food and they were good with running the drink carts up and down regularly while still allowing quiet time for people to rest. The lighting overhead was really neat since it mimicked sunset and sunrise accordingly. The flight back to Calgary was daytime and there were individual seat back monitors which was awesome. Good selection of free tv shows movies even games and it worked flawlessly (5 out of 5*). I bought the ear buds on board with one of the packages available: the ear buds a snack (chocolate bar) and an alcohol beverage (Baileys) for $9 or $10. You could buy them separately for $3. Lunch wasn't fantastic taste-wise I had the chicken stir fry but it was still a meal and I'm not super picky. I do wish there was a little better selection of snacks - only caramilk or plain pringles but I should've remembered to buy snacks beforehand in the airport and I'm sure they're limited on space. Very friendly attendants on the flight to Calgary. We arrived almost 30 minutes early and it was a nice smooth flight. Baggage was already waiting on the carousel.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Coleman","Australia","2013-04-02","Return flight KL to SYD for my wife 3 year old daughter and myself. Late night flight out of LCCT only inconvenience was walking to plane and up the stairs - so old fashioned. Felt like we won the lottery with optiontown the 3 of us upgraded to sleepers my daughter slept all the way and we carried her off in SYD still asleep.","","","Premium Economy","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Richard Tang","Malaysia","2013-03-27","Just came back to Malaysia from Melbourne. Other than the crowded Malaysia LCCT airport there is nothing else that I can complain about. I'm paying half the ticket fee of other 'bigger' airlines but both services are very similar. Seats are similar size. Check-in check-out procedures are similar. I'm more than happy to lose a free packet of nuts and flight meals.","","","Economy","","9.0","3.0","4.0","5.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Vivien YK Tong","Malaysia","2013-03-26","My husband and I traveled back from Sydney for Chinese New Year in February via Air Asia X. It was a very pleasant experience the ground crew were efficient and helpful and handled the passengers well. The inflight crew was friendly and offered us assistance with our requests. All in all the experience was as good if not better than a non-budget airline.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Arthur Tam","Malaysia","2013-03-13","My family and I flew to Seoul Korea and back via AirAsiaX for a 5 day trip in January 2013. The check-in process was quick and easy. The flight crew were friendly and helpful. The plane arrived and departed on time. No complaints and definitely ""value for money"". We will be flying again with AirAsiaX to Shanghai this weekend.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Rohit Thukral","United States","2013-10-25","I have traveled this airline twice. While their inflight service is average I found other aspects to be quite awful. I travel extensively across US Europe and Asia so have a good basis of comparison. If there is a problem - don't expect any competent problem solving. Ground staff are poorly trained and unhelpful in case of a problem. First time I traveled my flight from Phuket to Bangkok was delayed several hours and they had no idea when the flight was going to depart or even which gate it would depart from. On a recent flight from Siem Reap to Denpasar via Kuala Lumpur several transit passengers had to be offloaded because they could not transit through KL - you need to enter the country and then exit via immigration so those from countries requiring visas were not able to board. They have no transit facilities at their hub in KL. The website clearly states they have through transit facilities - to this the passengers were told by the ground staff manager that the website is frequently incorrect and cannot be relied on. So that is the other problem - their website is unreliable and not kept current by their own admission. which in this day and age is totally unacceptable. Their terminal in KL is awful - it makes a Greyhound bus terminal seem sophisticated and comfortable. There is no place to sit and its bursting at the seams with passengers. If you have a long stopover be prepared to stand around or sit on the floor or on your bag. There is little to eat or drink until after you go past immigration to the gate but you can't check in to your flight until 2 hours before departure - so if you have a long break between flights you better come equipped. I have taken my last flight on AirAsia - it is truly the worst airline I have flown. The inflight service however is OK given its a totally discount airline with no frills whatsoever - you will pay for everything including water.","","","Premium Economy","","1.0","2.0","1.0","2.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ikhmal Firdaus","Malaysia","2013-10-20","KUL-SIN-KUL. Overall flight experience is fair only. Flight delayed 20 min because one of the crews absence and had to wait for another staff to replace. The staff seem to be moody and not so friendly from KUL-SIN but from SIN-KUL the staff are happy and providing good service.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Danzel Samuel","Indonesia","2013-10-15","JKT-KUL. Flight was slightly behind schedule pre-booked a meal that tasted delicious. Flight attendants were in a good mood and the senior FA wished us ""happy Sunday and god bless you"". That made my day. Was on board the new plane. Looked very clean and the plane look liked it had been cleaned regularly.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","A Coogans","United Kingdom","2011-03-31","KBP-RIX. Check in agent at Kiev very polite. Air Baltic seem to be concerned about the hand luggage limits as every passenger's one piece of luggage was affixed with a ""Cabin Baggage"" tag. Boarded the Boeing 737-500 via bus not a very pleasant way to board a flight but out with Air Baltic's control. Very limited space on board for hand baggage the cab=in crew member's suggestion of putting it under our seat was a bit naive since both my friend and I were too tall to fit our feet under the seats with any bags there. Eventually managed to stow our small bags under the middle seat in front as it remained unoccupied. The crew were actually friendly but strict enough with certain passengers who broke the rules (standing up whilst taxiing etc) that they reassured you of your safety. Arrived in Riga on schedule most passengers were connecting elsewhere but for the rest of us the luggage arrived very quickly. I'd definitely fly Air Baltic again as they are very good value for money if you book early enough.","","","Economy","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","J Clark","United States","2011-03-09","Poor customer service and support! We purchased two direct round-trip non-refundable flights from Ireland to Riga in mid-February for travel in late May for roughly $600 then made our non-refundable hotel reservations in Riga and Ireland. Air Baltic cancelled our flights in mid-March with a form letter telling us to ""have a nice flight"". They offered to put us on flights 2 days later on departure and 1 day early on return. I informed the AirBaltic that we had non-negotiable hotel reservations and asked AirBaltic to work with us with their air travel partners to get us on other alternate flights to Riga on our established travel dates for roughly the same cost. I provided the specific flight connection info. No substantive response was from them. I then requested a full refund on the website. The website was non- functional. I sent them an email to requested a refund and rebooked through another airline at a cost of more than $500 above our original AirBaltic fare. AirBaltic still provides the short Baltic Sea overflight. The beneficiary of this fare scam appears to be AirBaltic operating with minimal competition in the Riga air travel market . They are charging us more for a short hop flight than our original Dublin-Riga round-trip. Avoid them if you can.","","","Economy","","1.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Alwaleed Althani","Qatar","2015-07-23","Short one and half hour flight, seats were comfortable, very friendly staff from check in until we disembarked and we were given a free snack and drinks.","Bombardier Q400","FamilyLeisure","Economy","Seattle to Bozemon","8.0","4.0","4.0","4.0","","5.0","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen Sweet","United States","2015-07-15","Flew down to Louisville from Anchorage with a stop at ORD on the way. Bumped up to First again which was nice. Crew was great, plane clean and on time. I found nothing to complain about and arrived relaxed and pleased with the service. O'Hare airport in Chicago was a zoo. It was as crowded and noisy as Atlanta always seems to be. I went to the American Admirals Club and mellowed out for a few hours - fine service there and the views of the aircraft was a plus. Flight to SDF on American Eagle was fine - the E-175 they use was quite a nice aircraft for this short trip, great views from the large windows on board. The return trip back to ANC began again at SDF to ORD, same plane as above, fine service, nice crew etc. I was routed to Portland from Chicago this time. All went well, I was seated in economy and had no complaints. I purchased the movie viewer and was well entertained. Great service too. The flight to ANC was near perfect. Only problem encountered was that our luggage was about thirty five minutes late getting to us. I put in and received my 2500 free air miles for that issue. All in all, flights were fine, crews were great and on time for all sectors. I feel Alaska should move up to a 4 Star rating.","Boeing 737-800","Solo Leisure","First Class","ANC to SDF via ORD","9.0","4.0","5.0","4.0","4.0","4.0","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Streb Lovell","Taiwan","2015-07-12","One way, PDX-LAX. Everything was smooth sailing. Seats were comfortable, staff were great, and the flight was on time. I also like the electrical outlets in the seats. The big disappointment was the food. Nothing substantial on this flight except cookies and a small bag of pretzels. They made such a big deal about their cookies. I would have preferred an option such as fruit or cheese and crackers. I don't really know what they are thinking with this. I would have given them a 10 if not for the snack issue.","","Solo Leisure","First Class","PDX to LAX","7.0","5.0","5.0","2.0","4.0","5.0","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Baker","Canada","2013-09-26","Toronto - Manchester and return. Outbound in economy back in Club. Have used Transat previously and am pleased to note general gradual improvements. Economy is adequate and Club quite good. Staff fine both flights arrived early. Will use again.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Betts","United Kingdom","2013-09-24","Manchester to Calgary and return on TS215/214 Club class. New upgraded cabin. Priority check-in and first to board the plane. Suitcases labeled priority and first off the carousel. The seating is excellent a decent amount of recline and lumbar support good legroom they aren't really meant for sleeping but do offer a good amount of rest. The staff couldn't be faulted attentive polite always ready to assist. The meals were of a very good quality presented on porcelain plates with metal cutlery with drinks to follow. The entertainment system had a touch screen with modern films TV progs music radio etc and could be paused at anytime. A travelling kit was also provided which included a blanket flight socks earphones blowup neck support earplugs eye mask etc. Overall I thought that the experience was worth what I paid and would do the same again I realise that everyone has a budget and it is expensive for the extras for the extra money paid this could be another weeks holiday to someone.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","F Greiner","Netherlands","2013-09-24","I've flown all over the world frequently for more than 20 years. I'm sorry to say that my experience with Air Transat is the worst I've met. The flights took place on 27 August and 16 September 2013 Amsterdam - Vancouver v.v. In my opinion it's a crime to put so many rows in an airplane with seats so narrow that now a week later I still suffer from a sore shoulder and right arm. The back of my seat couldn't be moved in any direction. Alas the one of the passenger in front of me could so when she did which she did during 9 hours my face being 20cm from her seat. My seat itself was tilted slightly forwards so it felt like gliding off it all of the time. About the food I will not bother you it was hardly edible. Never again.","","","Economy","","","1.0","3.0","1.0","0.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Zailani Atiqah","Malaysia","2013-03-05","Took an Air Asia X flight to Japan. Flight arrived early and the staff were very helpful. Seat was comfortable enough for me to doze off the entire 6 hours back to Kuala Lumpur (a pretty difficult thing to do for me!). Savings made on the flight was used for fun and exciting things during the trip. Great value for money!","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Tan Mei Yueh","Malaysia","2013-03-05","Had a 7 hour flight to Japan via AirAsia X. It was a great experience - plenty of good options for food on board excellent staff service with friendly flight attendants and the inflight entertainment tablet that I got was loaded with movies TV shows magazines and music! I also enjoyed reading the Travel 360 magazine.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Johan Surani","Malaysia","2013-03-04","Travelled to Japan with AirAsia X in February. The tickets were extremely reasonable far cheaper than any other airline. Despite being a low cost carrier the experience was pretty good! The flight attendants were attentive and friendly there was plenty of a variety in food options and they had inflight entertainment ipads that could be purchased as well. Flight arrived on-time no delays or issues.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Mark Wilkins","United Kingdom","2013-10-09","Don Muang - Phuket - Don Muang. Pre-booked assigned seats together (65bht) and meals (120 bht) in booking. Both flights excellent value at promo fares offered and even with the extras came to just over 100 pounds return for 2 people return. Flights on time aircraft very clean check-in at both airports very efficient. Airline food on way out OK but way back actually very good for an airline hot meal (roast chicken and thai green curry options for the return flight). Euro low cost carriers could learn a lot from the service and pricing model of their Asian counterparts. Only minor gripe is the lack of use of airbridge except departing Don Muang and wait for luggage on return flight.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Danzel Samuel","Indonesia","2013-10-06","SRG-KUL. Check in at Semarang airport was very messy and immigration was slow. Plane arrived early and at around 9am we took off. The meal that I ordered was delicious and the crew was very friendly towards the passengers. Don't expect too much from a low cost airline but at least the service offered by air Asia is good value for money highly recommended.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","K Ireland","Australia","2013-10-06","SYD - KUL - PEN - SIN. Was nervous about using a budget carrier but need not have been. SYD - KUL loads of spare seats around us at rear of plane. Samsung tablet provided decent entertainment. Food was as expected. KUL - PEN was delayed around 90 minutes with no announcement or board notice of when we would actually depart which was a little frustrating. Both KUL - PEN and PEN - SIN flights were cramped but for short flights at a bargain cost who cares. Will happily fly them again.","","","Economy","","9.0","4.0","3.0","4.0","4.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","J Gedzus","Latvia","2011-03-05","Pleasant experience on numerous return flights from Riga to different airport across Europe - use it on a monthly basis for flights between Riga and London alone. It's not really a low- cost airline so it wouldn't be fair to compare it to Ryanair or easyJet which it stands superior to.","","","Economy","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Andreas Johansen","Norway","2011-03-03","Very expensive to check in baggage unfriendly staff etc. Air Baltic is not a low cost airline! Tickets are very expensive and very often when you are booking tickets on their web site an error occurs and when you start over again the price is almost double!","","","Economy","","3.0","","","","","","","1.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jezrel Sabaduquia","United States","2015-07-11","LAX-SEA on the 737-800. Flew on 4th of July and the atmosphere on-board was festive and friendly. Flight attendants interacted with the passengers. Purser was lovely. The crew was probably one of the best and most friendly I have flown with. They went above and beyond when I realized I had left my jacket at the lounge and made sure I got it back. Seats comfortable with plenty of space for the 2-hour flight. Food and beverage selection was extensive. Excellent snack of pasta with marinara sauce, beans, along with with a salad which was fresh. Overall, a wonderful flight. Good lounge, excellent service, great food and comfortable seats. ","Boeing 737-800","Solo Leisure","First Class","LAX to SEA","10.0","5.0","5.0","5.0","","5.0","5.0","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet ","United States","2015-06-21","Just returned to the Greatland having flown what is now my favorite airline once again. Departed ANC at 5 am and arrived ontime in SEA. I was bumped up to First due to my Gold status which I appreciate. The service was fine, the plane clean and all in all nothing to complain about. The trip to Redmond was on Horizon, a Q-400. No problems with anything here. If there was one thing though it would be the seats on the Q do not adjust at all. I wish they would but understand why they don't. The return trip was great on both legs. The crew was very impressive with their customer service. ","Boeing 737","Solo Leisure","First Class","ANC to RDM via SEA","9.0","4.0","5.0","4.0","4.0","5.0","5.0","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet","United States","2015-05-18","Returned recently from a trip to SEA from ANC and SDF (on Am Eagle) to ORD then onto ANC. All flights were well run affairs with fine crews and great service. I flew First and when I get upgraded I always enjoy the experience. I am however more than pleased when I do not move up as the rest of the plane service crew does a fine job. I have yet to be unhappy with this airline since I have returned to using it on all my flights out and back to the Greatland. I have about six more flights scheduled in the next half year and I plan to fly them every time. Please keep it up!","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Sue Vollmar","Canada","2013-09-22","Flew Toronto to Dublin Sep 1 and returned from Shannon Sep 17. Updated interior nice with great lighting. Seats are comfortable enough even for such a long flight. I love that they offer non stop flights for such a reasonable price. Then attendants were very nice. Smooth check in both flights right on time. A great experience and I am not a great flyer. Would recommend.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Samson","Canada","2013-09-22","Not really worth the extra money. I flew with Corsair Business class two months ago and for the same extra money I had more comfort than the Transat new refurbished Club Class I also flew their Club Class a couple of years ago with their let me tell you that their seats were more comfortable then the new one. Unfortunately I have booked return the same way.","","","Business Class","","5.0","2.0","3.0","4.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","P Shppey","United Kingdom","2013-09-10","Flight TS 535 July 26th Gatwick to Toronto and returned on flight TS222 August 13th Toronto to Gatwick. Staff very helpful and polite. Great comfortable flight. Wish Air Transat flew to other countries we would use them every time.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Isnin","Australia","2013-03-04","Flew PER-KUL return. Seat was tight but comfortable for the flight. No entertainment and we did not purchase any food besides water. Flight crew were professional attentive and helpful. Some more willing than others. Everything went smoothly. The LCCT wasn't that fantastic in term of aesthetics yet it is functional. Need aerobridge instead of walking to the airport/aircraft. Looking forward to the opening of KLIA2. Will fly AAX again.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Riki Shinozuka","Malaysia","2013-02-23","An 8hr flight down to Melbourne was definitely a much better experience than I thought it would be. The seats were comfortable (for a flight) and the staff service good. It's basically like getting on a regular typical international flight like any other except at an unbelievable price! As always AirAsia X is my number 1 choice.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Moideen Deen","Malaysia","2013-02-20","Excellent experience travelling in premium class from Sydney on 3rd Jan 2013 - superb flatbed (we slept throughout the flight). Kept warm and comfortable (love the duvet and pillow). Cabin crew friendly and attentive to our needs. Will definitely travel AirAsia X again.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Benjamin","United Kingdom","2013-10-03","Udon Thani - Phuket - Udon Thani. Both flights on time. Check in at Phuket a bit crazy because of Thai peoples lack of ability to understand which line to be in. Good friendly crew who explained the safety drill in perfect English. Captains announcements also perfectly spoken and clear. Soft drinks snacks and hot dishes are served at a cost which is not expensive. Overall a very enjoyable experience and would recommend to others.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","L Robin","Thailand","2013-10-02","Bangkok - Macau return 20th Sep return on 22nd. Excellent flight for low budget airline choose the first row in plane priority boarding. Only problem was the 20 minutes delay with no explanations.","","","Economy","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Ang","Malaysia","2013-10-01","I flew from KL to Miri and it was very pleasant. I was late and was the last passenger to board but Air Asia were very nice about it. Flight was smooth and arrived on time. Can't think of a single thing to criticise them except food could be better.","","","","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","J Paul","United States","2011-01-14","TLL-RIX-KPB economy. High overall price despite being advertised as low cost carrier. €190 for one way. Staff young and fresh but quite comfortable and fast few smiles could be added though. Legroom is good enough for a short flight. Delay in RIX for 30 min. Overall I would fly with them again. Food looks goods but prices seem to be outrage us.","","","Economy","","8.0","","","","","","","1.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Alexander Mokretsov","Russian Federation","2011-01-11","SVO-RIX-SVO. I liked both flights. The crew was friendly and efficient. All flights on time. The food which was on sale on-board was very good! Legroom was a bit insufficient for me but I guess it's an OK situation for a low-cost airline.","","","Economy","","7.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","W Campbell","United States","2015-05-16","Flight 893 9 May. I don't fly Alaska at all as my loyalties are with another airline at present because of frequent flier status. I flew last Saturday night at 9.45pm from Seattle to Oakland. What a difference in customer service. From the very start in the airport - their employees seemed gracious. The agents at the departure gate seemed relaxed and most affable as I watched them before our boarding call. My mainline carrier I usually fly - the employees always seem ""put out"" when they are interrupted from their computers. Inflight was pleasant. Flight attendants who seemed happy. If Alaska Airlines flew where I needed to go - they would have won me over.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","H Duncan","Australia","2015-05-11","Flight AS838 on 6 May. Flew Alaska from Honolulu to Oakland on 6 May. I was not expecting much for the cost of the first class ticket and was pleasantly surprised. Aircraft was not old (737-800) seat was spacious enough for a 5 hour day time flight. Meal was good and a nice linen service. Even the wine served was quite good and topped up regularly if you wished without having to ask. Crew were friendly and efficient. Even check in was quick and efficient. Overall a good experience and I think worth the extra for first class for this length flight. I rate it as highly as some domestic Australian business class flights I've had so it was quite good.","","","First Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","David Hibbert","United States","2015-04-27","Flew with family SJC-Honolulu then returned to SJC via Seattle. Economy Class. All planes were 737's of some variety. The seats were comfortable with adjustable headrests but legroom was terrible. I'm short so this was only a problem when I (or someone else) wanted to use the restroom as the person on the aisle seat had no choice but to get out of his seat to accommodate us. The cheese platter is an excellent meal available on all flights. Availability of hot meals was inconsistent and confusing (available one direction but not the other on flights before 9 am or after etc.). Flight attendants were friendly and attentive. However on our trip from HNL-SEA they disappeared 3 hours into the 5.5 hour flight and we were getting thirsty. Had to go ask for water. Hint: Alaska boards very early (45 min) and will depart early if they can. We once showed up 20 minutes before our departure time with boarding passes I had printed the night before and the plane had left already! They said they had paged us but we couldn't hear anything in that particular airport. Fortunately they had seats available on the next flight 2 hours later and got us on that for no charge.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Don Taylor","United Kingdom","2013-09-08","Travelled from Manchester to Calgary on 30th June and returned 28th July. Its the first time we have flown with Air Transat after reading some reviews we were not looking forward to it. I need not have worried flights were better than some major airlines we have flown with. On both flights our seats were changed as we had pre-booked seats on refurbished plane but it ended up an older one. Just one of those things next time we might be ok.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Thomas Moore","Canada","2013-09-01","Flew to London August 20. Flew first class and it puts Air Canada to shame. So much cheaper and better amenities. Planes are modern inside and crew were enjoying their job. Service was excellent. Flights were $800 cheaper per person than competitors. Food was outstanding wine choices snacks and overall experience would make this my airline of choice. Seats very comfortable and pleasant.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Kanter","Canada","2013-08-29","The check-in process at YYZ took hours (1 counter open for most of the process) and our pre-assigned seats were not available to us so we had to take another row (what good is pre-booking seats if they just change them on you when get there?) Onboard service was basically non-existent no in-seat video bathrooms all at the back of plane only accept credit card food served in a boxes. Corporate customer service pretends to care but in reality when confronting them one on one they hide behind their fine print and turn their noses up at you if you have an issue. I would not recommend purchasing anything from this airline.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ryan Wong De Jian","Australia","2013-02-19","I travelled premium class to Sydney on 10th October 2012 - it was a very pleasant experience. Leg room and privacy stands on top of my criteria in terms of seat comfort and Air Asia Premium Class offers just that. The flight attendants were understanding and polite. Premium class seats are also very comfortable and spacious. Food on the flight was better than expected in terms of taste and proportion. I will strongly recommend the Premium Class for long haul flights to anyone who can grab a good deal out of it.","","","Premium Economy","","10.0","5.0","4.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","T Y Chen","Malaysia","2013-02-15","Had a very good experience flying from KL to Melbourne and back. The main thing I was looking for on this business trip was to sleep well and not to be disturbed too much. The food was decent and the 8 hour flight passed quickly. I thought service was good - the staff were attentive and accommodating. The flight was slightly delayed going out but we made up for most of it and landed about 15 minutes late.","","","Premium Economy","","9.0","5.0","4.0","4.0","0.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Graham R Seers","Malaysia","2013-02-15","KL to Melbourne late November last year with a big group. We had lots of sport equipment which we pre booked online making it easy at the LCCT. Check-in was easy and the group got through fast without any problems. We also pre-booked our meal hot chicken lasagne. Flight was very relaxed onboard I was the only one of our group that got an inflight entertainment system movies were good. The fast and efficient service in all areas of our trip made us want to use Air Asia again the next time we travel.","","","Economy","","9.0","5.0","4.0","5.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Greg Murphy","Australia","2013-09-16","I did six flights with AirAsia Indonesia and AirAsiaX from Sydney KL Makassar Denpasar Makassar KL Sydney. I found the airline to be exactly up to my expectations. It's a budget no frills low airfare airline. I'm not too tall 1.8m and not too fat 73 kgs so it was fine for me. The food was good and if I didn't want any extras I didn't have to pay for them. It was about half the fare on Jetstar/Qantas. Neither of which went to my main destination of Makassar.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Trudi Collins","United Kingdom","2013-09-11","5/8/13 BKK-KUL FD2913 11/8/13 TGG-KUL AK6229. 12/8/13 KUL-Lombok AK1408. 24/8/13 DPS-BKK FD2977. I have recently flown several times on Air Asia. The planes have been immaculate the staff very helpful and they have an amazing turn around time and have always been on time. I was thoroughly impressed by the service and feel the budget airlines in Europe could learn a lot from them! We paid extra for a hot seat and were very comfortable with plenty of leg space. The price of this was cheap and I believe worth it. Baggage came through really quickly too. Only thing is no inflight entertainment at all but I was happy to use my iPad.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Vithiea Peang","United Kingdom","2013-08-26","Flew 4 times back in May 2013 as they are no doubt the major low-cost airline in Asia. One is DMK-PHN and another one is DMK-HKT. Both are returned flight. Good move by Thai AirAsia for choosing DMK as their hub - less hassle and easy to get to. Check-in was easy and it is how you talk with the check-in staff in order to get seat you want/close to your partner/friend. I flew with my fiancé so we did manage to get the seat we want by just talking your way through. Aircraft is a new A319 which was a complete step-up from their old B737 a couple years ago I flew with them. Nothing fancy about cabin crew as we did not use their service at all (not buying any food). I would definitely fly them again - just because of their competitive price compared to other airline such as Bangkok Airways and Thai Airways.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A McNicol","Australia","2013-08-26","DMK-SGN. First ever flight on the Air Asia group and I was greatly surprised. DMK is great with Air Asia international check in very easy. Plane was new clean and on-time. Crew were relaxed and friendly. The hot seat exit row is money well spent - did not bother with food on such a short leg. I would definitely recommend this airline and will readily use them again.","","","Economy","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","R Wezeman","Netherlands","2010-12-22","RIX-AMS. Completely inadequate experience and will never use this airline again. In Amsterdam there was a massive queue - I arrived 2 hours in advance but despite that I noticed everything was moving so slowly at the airport simply because not enough desks were open. Being concerned about missing my flight I walked up to the desk indicating I was worried to miss my flight and was told not to worry. When it was finally my turn to check in I was told I was too late for check in and they cancelled my ticket. When confronting them with the situation that I was assured not to worry they started laughing and was also told that they would not reimburse the money - ended up flying Lufthansa instead.","","","Economy","","1.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Terry Stokes","Australia","2010-12-18","TLV-RIX and RIX-AMS. Flight crew professional and efficient. We didn't try anything off the menu but it looked okay if maybe a little meager in portion size. Be careful if you're flying through/from RIX as they check all your hand luggage for size and weight.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Terk El","United States","2015-04-27","Upgraded to first class for our flight from SEA to DFW. Had seen Tom Douglas in the news lately talking his about the new menu he created for all Alaska flights. Our breakfast going down and dinner coming back was awful looking awful smelling and awful tasting. Many in 1st class that had the dinner on the return did not eat it. Even FA said she was embarrassed to be serving this meal. The spinach had a nasty smell to it.","","","First Class","","8.0","4.0","4.0","1.0","3.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","L Green","Australia","2015-04-10","Flew First LA to Pueto Vallarta and had several issues. Firstly leg room was the poorest I'd experienced in first class ever. Secondly the cabin was far too cold and no rugs are supplied. Thirdly several passengers were allowed to remain in a reclined seat position for landing a safety issue. Lunch offered no choice - the chicken wedge salad was inedible. Luggage took well over the 20 minutes to arrive on the carousel. I could go on but let's just say I won't be flying with them again.","","","First Class","","","1.0","1.0","1.0","0.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Pomeranze Peter","United States","2015-03-04","Kona - Oakland First class. What an improvement. Leaving United in the dust Alaska offers good food good service and decent leg room on this sector. Individual meals instead of all at one time distinguish this excellent offering from United using the same aircraft and only one hard working flight attendant. Finally a major carrier steps up and offers good service to and from Hawaii.","","","First Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","E Amar","Canada","2013-08-28","Booked a package to Puerto Vallarta Mexico Aug 3-10 from YVR and they chartered out their planes to Enerjet instead of using Air Transat. Flights there and back were good friendly flight attendants and very friendly check in agents both flights arrived only slightly later than scheduled. I was pleased that Enerjet would honor Air Transats speciality ordered food selection. I had pre-ordered gluten free meals for my flights. On this flight my meal going down to Mexico was a GF meal consisting of one rice cake folded in half with one piece of ham in the middle along with a tiny container of coleslaw. The lack of food surprised me! Positive note is that when I checked in for my flight the check in agent reconfirmed with me my meal request. Meanwhile the regular meals consisted of a large sized wrap piece of fudge cheese and crackers and a potato salad. Thank goodness I brought along snacks to eat. On the flight home the flight attendant didn't bring me a GF meal but tried to serve me a regular meal I then mentioned my pre-order of a GF meal and she said they don't really have any as they had to hand it out on the way to Mexico that day. I let her know that I saw on the cart as she rolled up to me the food requests listed and saw it said 2 GF. She then phoned another FA in the back of the plane and brought me a GF meal. The same tiny meal on my way up but at least it was something. But yet again the regular meals to other passengers were double the portion variety and selection as the GF option. I was surprised that there was no inflight movie.","","","Economy","","8.0","3.0","4.0","2.0","0.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Williams","United Kingdom","2013-08-28","Flew back from Toronto to Canada. After a pleasant flight out found the flight back just as good. Staff friendly even taking time to speak to my teenage daughter who was a nervous flyer. Food good. Seats aren't the roomiest but nevertheless comfortable. Would definitely fly with them again.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","F Harvey","Canada","2013-08-26","LGW-YVR - I was pleasantly surprised by Air Transat thinking it would be a charter-type service/comfort. The plane was a new Airbus A330 with comfortable leather finish seats mood lighting an iPad like touch screen in seat entertainment system (though the choice of movies wasn't huge but still decent for a 9 hour flight) and ample legroom (despite them adding an extra two row of seats than normal on this type of aircraft). The cabin crew were courteous and helpful and the food was decent. Overall a great experience which was better than flights on the same route with BA or Air Canada which have more dated planes and entertainment systems.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Hafidzi Razali","Malaysia","2013-02-07","KUL-Seoul. Thanks to the online system it's very convenient to book my ticket with particulars such as the ticket pricing airport taxes luggage costs and insurance fees made clear. Checking-in luggage is also made easy via web and I checked-in my luggage 7 days before the actual departure. The departure was punctual as scheduled. Enough seating space for my legs to be stretched out. Satisfied with the overhead space for hand luggage. Reading is easy with private overhead lighting which doesn't disturb others. Food offered was uniquely Malaysian though it could've been better if everything offered was available. Toilets were satisfactorily clean. My luggage arrived safely according to schedule.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Hussein Al Asedy","Australia","2013-01-02","Flew return PER-KUL. Terrible service dirty planes and smaller seats compared to other airlines using same A330.","","","Economy","","1.0","1.0","1.0","3.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Atkins","Australia","2012-12-17","I flew Melbourne to Kuala Lumpur and return. If flying from Melbourne I strongly suggest to use online check- in. They had only one check-in counter open for regular check-ins and 6 for online. As a result despite arriving at the airport a full two and a half hours before departure I and many other passengers had to run through the airport to get the gate in time. Pre-purchased food was uninteresting and one of them almost cold. Legroom is pretty bad. The staff are generally quite friendly and helpful. Check-in immigration etc at LCCT were all much easier and faster than Melbourne.","","","Economy","","6.0","2.0","4.0","3.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Kupferman","Thailand","2013-08-19","March 9 2013. DMK-KUL AK1941. March 12 2013 KUL-DMK FD2916. You cannot expect much from a low cost airline but Air Asia certainly hits the bottom when they not only charge a 12 USD supplement for their ""Red Seats"" where you have more knee space (although the difference is nominal) but they also charge a supplement for the other seats as if you could fly standing. But what revolted me most is that you have to pay extra charges for the use of a wheelchair (3 USD per use amounting to 12 USD for a round trip) to make money from handicapped people is a novelty.","","","Economy","","5.0","2.0","2.0","1.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Aly","Indonesia","2013-08-14","SUB-KUL-HKT-CNX-KUL-SUB. SUB-KUL flight was pushed an hour early to 5.40am due to airport being overcrowded on Eidl Fitr holiday which was somewhat understandable. Having printed our boarding passes we still had to line up at the check in counter to pay airport tax. Once we arrived in KL we were ushered through the flight transfer area where staff informed us of our next departure gate and we had a pleasant 3 hour transit at the LCCT. Flights to and within Thailand were pleasant and punctual. Evening flight from Phuket to Chiang Mai they ran out of food by the time the crew got to our seats so we had instant noodles instead. In Chiang Mai we had to line up at the check in counter again to get a stamp in order to pass through the security check. We were rudely denied entry into the flight transfer area in KL on the way back to Surabaya because ""the flights were booked under different booking codes"". Note that there is no way to book AK and QZ flights under single purchase on the airline website and when we inquired the staff she mumbled something about ""not paying a transfer fee"" and us getting past the transfer hall last week was not meant to be part of procedure. We took our case to an immigration officer who accompanied us back to the transfer staff but turns out the immigration had to comply to airline policies. Begrudgingly we lined up at the long immigration lines to have our passports stamped entered the departure hall and lined up at the immigration again to find out that our flight was delayed 30 minutes. I am not going to fly Air Asia again unless I have no other choice.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","O Ragu","Japan","2013-07-21","Air Asia Japan: I got an excellent deal around 10000 yen return to Sappor half the price of ANA and JAL. One way ticket with absolutely no frills. Aircraft smelling new cabin crew quite nice seat pitch very tight but bearable for a short flight something to expect for a LCC. I was extremely surprised by their ""boarding"" gate and waiting area: it was some space taken from a warehouse and a tent from where passengers are bussed to the airplane. Although I know it's a LCC it it's not what I expected for a major international airport! Arrival and Departure at Sapporo was at a ""deluxe"" gate with a boarding bridge and normal waiting room next to ANA gates.Otherwise it was OK and good price/quality. But do not expect anything luxurious from them!","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","5.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","M Kendrick","United Kingdom","2010-09-27","London Gatwick to Palanga via Riga. I did know about baggage costs and paid for this online and had no problems at check in. The service on board was not something I required but staff were courteous and attentive. The planes were clean and fairly new and comfortable. All flights were on time except my return from Palanga to Riga which was delayed by fog in Riga. Overall my experience of Air Baltic was quite reasonable. Pre booking meals can be cheaper than buying once aboard and it is always possible to take your own food and drink on board to keep down the costs if this is an issue.","","","Economy","","9.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","N Barons","United Kingdom","2010-09-11","Riga to London Gatwick. The flight was busy but on time. Cabin crew in general friendly but could do with a bit of less attitude. The aircraft was new and clean. Have to pay for food and hold luggage separate. The in-flight menu was excellent and food was very reasonably priced and tasty though drinks were little pricey. Tickets can be expensive if not purchased well in advance.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","P Pomeranze","United States","2015-03-04","Great service Seattle to Kona. Major upgrade in meal entertainment and attitude since last years trip. Keep it up Alaska you won me over.","","","First Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Sasse","United States","2015-02-24","I recently flew first class from Cancun Mexico to Seattle Washington. Having tried many times to upgrade and not having any luck I was excited that I finally got the chance. My boyfriend and I each used 10000 points to splurge on the trip home. I would never have done so if I knew how poor the service would be. Our steward was beyond rude. He offered no service whatsoever was totally unhelpful with any questions and hung out in the front away from the passengers. We had to ask for more water let alone a drink and when we did his attitude was atrocious. I realize first class isn't what it used to be but had I known what this would have been like I would have saved my points and stayed in coach I've had much better service there! Very disappointing for my first time going ""first class"".","","","First Class","","1.0","4.0","1.0","1.0","5.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Eva Sharp","United States","2015-01-23","I had never flown Alaska before this past 2014-15 Christmas/New Year season. My fiancé had relocated for work to Portland OR from Massachusetts. We had two cats to move and decided it would be best for them to fly with me in the cabin for the holiday. The operator who booked the flights with my fiancé was so helpful and made sure we had all the information we needed to get the cats ready. When I got to Logan Airport in Boston I was allowed to board early with the cat carriers. When one of my cats started getting antsy in her carrier and I had the carrier in my lap the stewardesses asked if the kitties needed anything. There was no fuss or problems traveling with the cats. Check in was smooth and easy on both going and coming. The Alaska Airlines staff is genuinely friendly and pleasant which is such a change from the canned fake concern most airlines staff seem to have. The mileage club is so easy to use and keep track of miles. It is nice to see that customer service is still a virtue in some companies.","","","Business Class","","9.0","3.0","5.0","3.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Isabella Smith","United Kingdom","2013-08-22","Worst flight I have ever been on narrow seats with arm rests which would not fold down - rude staff who were not interested in passenger needs. My daughter was ill during the last 3 hours of the 9 hour flight from Vancouver to Glasgow. When I asked for some water I was asked to wait until the crew had finished collecting the garbage! It never arrived! Heaven knows how they would deal with a serious emergency on board. We asked for milk for the coffee - the response was ""we only give out cream with the coffee"". Recommend this airline? Not a chance!","","","Economy","","2.0","1.0","2.0","3.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Mace","United Kingdom","2013-08-19","Flew 19 June 2013 Manchester - Calgary return flight 30 June 2013 Calgary - Manchester. Experienced tired old systems and lacking a good meal outbound. Basically handed the left over of a vegetarian meal. Both aircraft's were dated mediocre entertainment repeated on the return journey. Please note that the prices are very cheap for these flights so one has to weigh up the pros and cons. A great deal of consideration will have to be made regarding any future travel. I will admit that the money saved gave us extra for our holiday arrangements. You get what you pay for in this instance.","","","Economy","","5.0","3.0","0.0","1.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","G Mcaulay","United Kingdom","2013-08-18","Flew Glasgow to Toronto and back definitely no frills but took off on time outbound and inbound food okay didn't use the entertainment as it is old style screens. Didn't get any more or less than expected. Would fly with them again.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Cynthia Gan","Malaysia","2012-12-14","KUL-PER-KUL flight and although my prior departure to Perth was unpleasant when I landed as my bike bag was not loaded on the aircraft and ended up being sent to me on the next flight instead however ground staff were efficient in locating my missing bike bag immediately. My return trip was pleasant. The flight crew very accommodating. This flight was certainly value for money in terms of comfort and service.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Paesen Yves","Belgium","2012-11-05","KUL-MELMEL-KUL check in good and fast friendly staff. Airbus 330-300 very clean with a lot of legroom friendly staff on board and food was not expensive. All flights on schedule.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","F Loh","Australia","2012-10-29","First time on Air Asia X from Melbourne to KUL return. Both legs on time. The 3-3-3 seating was fine even though 2-4-2 is the norm for the A330. The Pak Nasser's nasi lemak lived up to its promise. No IFE but with portable entertainment units such as tablets and smartphones so widespread one can just bring your own. I just watched movies on my Macbook. The new LCCT cannot come any sooner. The current one is pretty much a converted warehouse.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Aldo Samulo","Indonesia","2013-07-17","Pekanbaru to Bandung and vice versa. During the flight there was nothing too special. Special services for passengers with red carpet service in Pekanbaru - nothing. Should correspond to their advertising - red carpet passenger will be allowed to board the plane first but red carpet passengers in Pekanbaru were mixed with ordinary passengers during boarding. In fact there were regular passengers before me on my first flight.","","","Economy","","6.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Nuti Damrongphatr","Thailand","2013-07-15","FD 2976/2977 Bangkok -–Denpasar return. A very disappointing experience. Checked in online and only had to drop our bag spent over an hour at the counter waiting for staff to reconcile their problem. Good that they are using Don Muang Airport otherwise the long immigration line would worsen the experience unorganized boarding and people in hot seats ended up among the last to board. Things get slightly better on the aircraft. Emergency exit “ hot seat” pretty comfortable with no other passengers next to me and I end up taking all 3 seats for myself. Pre- ordered breakfast (Pancake) is delicious great punctuality. Other than that things are pretty horrible and chaotic. Pre-ordered food on the return flight inedible rice stale meat overcooked and obviously is re-heated more than once. Drinks sold on board are lukewarm Flight attendants try to be overly friendly. Hot seat when the plane is full became unbearable for such long flight. Will avoid in the future.","","","Economy","","2.0","","","","","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Davis","Australia","2013-07-15","PER-KUL-DMK. Booked ticket 3 months earlier received reminder/confirmation email 4 days before departure 2 days before departure another email showing different times by 5 hours - no explanation just confirmation of flights but with different departure/arrival times. Arrival at DMK (Bangkok) would have had us there 1 hour after our connecting flight had left. No option but to go 1 day earlier and stay in hotel. Chaotic check-in at DMK under staffed 1 hour just waiting to check-in not good enough especially when it's a premium ticket they claim dedicated check-in for premium but no such counter exists. At the end of it all total cost was more than $100 more each than original quote on find flights result page.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Huong Nguyen","Vietnam","2013-07-15","SGN-KUL-LGK-KUL-SGN. Online check in is convenient but document check in LCCT KUL (KUL-SGN) is very inconvenient for pax because of lack of information on screen (line for KUL-SGN flight) change counter and waiting at gate (Y1 Y2) so long. The arrangement in terminal is not good pax standing in font of Y1 Y2 gate will be bother by others going to oversize luggage inside. In flight LGK-KUL there was a medium turbulence on take-off phase airplane was down but no announcement was delivered.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","R Müller","United States","2010-08-18","RIX-CPH on airBaltic. Check in and security was a breeze. No proper restaurant airside. Boarding efficient. The new Dash-8 was spotless. Everything went fine. Coffee is overpriced at €225 and it is instant coffee! Service otherwise ok (actually there is no service).","","","Economy","","8.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Robin Chalmers","United Kingdom","2010-07-16","Dushanbe-Riga-London Gatwick. This is a long flight (5 hours to Riga) with a chaotic check in at Dushanbe where most passengers seemed to have to go out of the check in area to change money to pay for hold baggage which they thought had been included in their ticket (including me). Luckily had the middle seat free between myself and fellow passenger so lack of seat space was not as acute as it could have been. Did not buy any food on the flight from Dushanbe to Riga/London. Riga-London was OK. Although arrivals at Gatwick was packed was able to use IRIS automated immigration barrier to avoid the wait. There is very limited choice if travelling to/from Dushanbe - basically it's either Air Baltic or Turkish Airlines. If the travel dates coincide with Turkish Airlines I would go with them rather than Air Baltic.","","","Economy","","1.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Valerie Hart","United States","2015-01-21","Yesterday January 19 2015 I flew Flight 16 from Seattle back to Orlando. It had been a round-about 48 hour visit to an ill relative and I was exhausted from having to rise in the wee hours AM to board coming and going on the only non-stop flight. It has been many years since I have seen flight attendants so ""up-beat"" and kind with a sense of humor in the face of a fully packed jumbo jet. And too many years since I have seen well-groomed stewardesses actively caring for each passenger. Accolades to Alaska Airlines for returning to a more gracious time during these chaotic ones.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Michael Bohlinger","United States","2015-01-14","Travelled from Philadelphia to Maui via Seattle. Flew first class. After take off flight attendant stated that there were only 16 first class meals on board for the 16 first class seats. There were two choices of menu 8 each. She started taking orders at the front of the first class section and I was setting in the back when she got to me there were no choices left take the remaining selection or nothing. So I end up with nothing. She came back and offered me a cheese platter with 7 grapes and two so so cheeses and some crackers. Seats were standard first class seats which did not come close to lay flat. Hand held entertainment device did not work. Poor excuse for a first class flight.","","","First Class","","5.0","2.0","2.0","1.0","3.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet","United States","2015-01-11","Returned early this morning from my flight Redmond to Seattle to Anchorage on Alaska in First. (upgraded). This flight was fine once we got into the air. Our plane had an issue or two which prevented an on time takeoff. We were about 70 minutes delayed but the crew did a fine job keeping everyone informed and did their usual fine job for the passengers. Paul was our employee in first and did an outstanding job great humor and fantastic work ethic. Even though we were late getting home to the Greatland nobody on board (from what I saw) griped about it. We were just glad to be back home.","","","First Class","","9.0","0.0","5.0","5.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Pendlebury","United Kingdom","2013-08-18","LGW-YVR TS 577 Jul 26 2013. YVR-LGW TS 676 10 Aug 2013. Pretty good on the whole. Being over 6ft isn't wildly comfortable should have chosen my seat better. Only comment is that it seems to get a smiley person to serve you you need to be in club class. There were some miserable flight attendants - passengers were polite around us and made the effort but the flight attendants didn't. We were near the front and the attendants in club class were very cheerful. It doesn't cost anything to smile and be helpful - some customer service training is required. Ground staff were excellent and helpful both ways. Good flight very smooth. Aircraft interior a bit old but you get what you pay for it was considerably cheaper than BA etc.","","","Economy","","5.0","0.0","3.0","3.0","2.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Christina de Bruin","Canada","2013-08-15","Flew to Amsterdam on July 20th and returned to Calgary August 10th 2013. My experience has been very good. On the flight to Amsterdam I had requested a gluten free meal somehow it was not recorded and there was not a meal for me. I think my booking was too close to my departure which I was not aware of. The crew were very helpful and gave me cheese fruit and milk as I had taken my own crackers and cereal for my stay in Holland. It was not a big deal. Called their office upon my arrival in Holland and was told they would make sure I would be given a gluten free meal on my return to Calgary. Again staff very pleasant and apologized for the mistake that was made.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Bott","United Kingdom","2013-08-13","Flew Gatwick to Edmonton on 15th July and Edmonton to Gatwick on 29th July on Airbus flew club class for the comfort. Both flights were good with excellent food and service. The journey home was a night flight and the cabin lights were turned off though of course flying that way it never gets completely dark. My only complaint was with Gatwick we arrived two hours before check in opened due to us having travelled from Manchester by coach. There was nowhere to sit down so we had to stand for the whole two hours. Once we got to check in we were told that our club class ticket did not give us entry to the club lounge and we would be expected to pay extra for that I did not pay as when we flew from Manchester to Calgary in 2011 again club class we were given both fast track through security and entry to the club lounge. I would recommend Air Transat but not Gatwick.","","","Business Class","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Goddard","Malaysia","2012-10-21","SYD-KUL in Premium. 45 mins late departing. Premium cabin was very comfy. The crew very good and like the outbound trip we were asked when we would like to eat. We chose to eat at 1 hr and 5 hrs into the journey. Pre-ordered food was hot and delicious. My wife had requested special gluten free meals and this had been arranged by AAX HQ in Kuala Lumpur. Premium cabin was quiet. No in flight entertainment but you can rent a Samsung tablet for 45RM. We landed at KL LCCT (raining again) walked to passport control - which was deserted - and then down to baggage reclaim. Within 15 mins of arriving at the gate we had exited Customs and were getting into our taxi. All in all a very nice journey indeed. I will have no hesitation in flying AAX Premium again.","","","Premium Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Goddard","Malaysia","2012-10-21","KUL-SYD. Overnight flight and the 'lay flat' premium seats were quite comfy and I managed to sleep. The crew were very good and did not bother us with any unnecessary sales pitches for food or duty frees. Shortly after take off we were asked when we would like to eat. I gave a time of 2 hours before landing and the food arrived on schedule. An enjoyable journey and the Premium cabin is a very good product. The only downside was that at LCCT you walk to the plane there are no aero bridges (until the new LCCT opens in 7 months time) and it was raining heavily when we boarded and had to dodge big puddles on the tarmac. I have no hesitation in recommending AAX Premium Cabin.","","","Premium Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Wilson","Australia","2012-10-15","MEL-KUL aircraft seemed new seats had more legroom than my return journey on Malaysian Airlines and the food was much more tasty than Malaysian. Inflight entertainment was non existent personally if they had a screen on the back of the seats with a credit card swipe facility I would be more than happy to pay for the service I don't like tablet screens though so I wouldn't rent one of their Samsung units. Overall it was a very reasonable flight great flight attendants arrived on time and price was one quarter than Malaysian wanted. Just need more flights MEL-KUL now a 3rd daily would definitely fill up with their competitive pricing!","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ravinjay Kuckreja","Indonesia","2013-06-28","Air Asia Indonesia CGK-DPS. Convenient and fast. Booking process is smooth and check-in just needs a QR code and the scanner at the airport. Staff are friendly young and vibrant. I only recommend short (5 hour max) trips with them. It's a point to point carrier and not one you should use for long distance.","","","Economy","","10.0","4.0","4.0","5.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Bini Mary Easow","India","2013-06-21","Cochin to Kuala Lumpur. Most uncomfortable flight I've been on. There is practically no leg space. Add to it the fact that I had a window seat with the other two seats filled in by slightly heavyset people and I felt like I didn't even have breathing space. It was so cramped that I didn't have space to move my hands. The choice of food on board is poor. Even when I asked for something that was on the menu they didn't have it. The only good thing was the rate but given the condition of the flight even the cheap rates do not sound tempting.","","","Economy","","1.0","1.0","3.0","1.0","0.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Aldo Samulo","Indonesia","2013-06-19","I flew with AirAsia in May from Bandung to Pekanbaru. Overall pretty good and smooth flight. However there is a bit of chaos at the time of the boarding because it coincides with Lion Air to Surabaya at the departure gate only existing in Bandung airport.","","","Economy","","8.0","3.0","3.0","4.0","1.0","","","3.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","Vili Brukas","Sweden","2010-07-01","While booking electronic ticket on Internet for my father I made a mistake writing my first name instead of his. I discovered it immediately after the booking and called the sales office in Lithuania asking to change the name. They said this would costs around euro 80. This is more than the price I paid for one way ticket Vilnius-Copenhagen. No account given to the fact that I acted promptly. When I asked whether I could turn to somebody elsE at the company I was told e-mail of the customer service office. I sent them a polite e-message and probably a dozen of reminders but never received an answer. The customer service appears to be as bad as at the worst low-fare companies. My advice If having possibility use other companies.","","","Economy","","1.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","I Pollard","Greece","2010-06-30","The check in at Riga is unacceptably slow chaotic and overcrowded. If you check in at a machine you have to join a long queue to hand in your baggage. Their attitude is unhelpful and unfriendly. Meals and drinks in flight are not free glass of water is extortionate - about five times the cost of a small bottle - and that is just for a glass.","","","Economy","","2.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Brian Parker","New Zealand","2015-01-05","Flew LAX-SEA-BLI on B737-900. Took the offer of a first class upgrade for $50. Friendly attentive crew and a meal was served. I always find Alaska good value for the money. The only drawback is the constant PA's telling you how to do everything from how to stow your bag in the overhead to not using the call bell unless it's a medical emergency. All in all though a safe comfortable and reasonably priced service.","","","First Class","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Mark Wang","Canada","2015-01-05","SEA to IAH return. First time flying on Alaska. Both legs were on time. Service was friendly. I appreciate the communication from the pilot or first officer with respect to turbulence and what's happening with the flight. Leg room was decent for economy class. Not a big fan of their food and beverage selections. Being a bit of a nervous flyer I generally tend to ask for 3 glasses of red wine when drink service is offered so I can slip slowly and make them last for a 4 hour flight and mellow out. One Flight Attendant took exception to me ordering 3 glasses (apparently fearing I was going to become intoxicated on the flight). In addition the wine service is poured from a bottle into a plastic cafeteria cup. Other airlines simply give you a little bottle which you pour yourself (which I much prefer). So this aspect was about the only thing that I give a thumbs down to. Another thing I like about some other airlines you have your own IFE system display. For me it's a matter of simply selecting ""My Flight"" as I like to see the progress of the flight. Not possible with Alaska.","","","Economy","","7.0","4.0","3.0","2.0","2.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Brian Parker","New Zealand","2015-01-05","Flew BLI-SEA-SNA. Bellingham to Seattle on Horizon Q400. No service offered on this sector. Comfortable flight. Only 45 minute connection time in Seattle however made it to the next gate with ease. Boarded the B737-700 from the tarmac in the cold pouring Seattle rain instead of via an airbridge. Crew were efficient but no smiles or interactions with the passengers. Legroom excellent for economy and seat very comfortable. Really convenient being able to fly into John Wayne airport. I fly with Alaska fairly often and always find their service comfortable reliable and good value for the money.","","","Economy","","9.0","5.0","3.0","3.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Ann Damian","United States","2014-12-29","Left Santa Ana late because plane arrived late. Had connection in Portland and we only had now 5 minutes to get from gate C to lower level gate A. Dozen or so people running to their gates. Luckily for us there were several flyers going to Eugene so the flight was held and even waited for luggage. Thank you Alaska Airlines for making the end of our vacation a happy ending.","","","Economy","","10.0","3.0","4.0","0.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Masha Reit","United States","2015-07-31","There was no in-flight entertainment. Even the flight tracker was broken and the display wasn't clear. Our attempts to get the flight attendants attention went unnoticed. I assume they follow processes that have no room for extra customer requests. The flights were great, the pilots did a great job. The planes seemed new, but there was trash in the magazine compartment, with magazines themselves dirty or missing. Overall, not much to do on a cross-atlantic flight, make sure you have your own entertainment. Do not fly through Rome, it's pretty disorganized after their international terminal had a fire (we missed a connection flight), use of overloaded shuttle buses, etc. I would fly again only if it's a much cheaper option.","","Couple Leisure","Economy","Boston to Istanbul via Rome","5.0","3.0","2.0","3.0","1.0","2.0","1.0","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Cote","Canada","2013-08-12","Vancouver to Paris and back. Flight over was great plane with new interior. Food was decent and the staff very friendly. On are way back we had an older plane the individual LCD screen that was not very responsive but once the film started it worked well. My only complaint is that when there was an announcement on the intercom when you were using the entertainment ""with ear buds"" was way too loud.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Swing","Canada","2013-08-07","Toronto (YYZ) to Italy (FCO) - July 2013. We flew Toronto to Rome on one of their A330's with the upgraded cabin design. A very welcome sight given that it won be just shy of a 9 hr flight. The flight was on time and the crew were very friendly and professional. Food was adequate and sufficient with both a main meal of either chicken pasta or beef and a light breakfast snack just prior to landing. While the upgraded cabin was a welcome addition it appeared that the seating was a little less spacious than that of other flights we have taken with Air Transat. In any event it was a pleasant flight and we will continue to fly with Air Transat.","","","Economy","","10.0","3.0","4.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Claudiu","Canada","2013-08-07","Booked a family flight to Paris in July to stay there 8 days before our final destination which was booked as a separate segment with another carrier. I flew Air Transat before so I knew the food quality older planes and other things to be expected with a lower cost carrier. After all that why/how you save money. Wrong - Air Transat decided to change the schedule of our return flight to Toronto by 2 hrs (delaying it) so we only had 55 minutes between flights in Paris with a terminal change in CDG which is physically impossible. If you really want the cheapest flight and it's only one segment then maybe you can consider them. However for multi-segment flights it's asking for trouble. Don't waste your money unless you're flying point to point and are prepared to accept the mediocre flight conditions.","","","Economy","","","3.0","4.0","2.0","3.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C Miller","Australia","2012-09-24","PER-KUL. A330-300. Flight left a little late - seemed a little unorganised. In flight entertainment non existent (unless you rent a PSP/Samsung tab with pre-loaded films/games etc for - A$15) but that aside the onboard product was very good. Impressive range of meals to chose from with snacks and drinks at affordable prices - they were half the price than the airport. New and clean cabin. The 3x3x3 seat layout is a little narrow but it's a low cost carrier after all.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Gautam","Nepal","2012-09-23","KUL-KTM. Arrived at the airport to find out that the flight had been delayed by over 3 hrs no prior notification from the airline whatsoever premium check in was quick and was told by the check in lady that the flight had been ""re-timed "" a good substitution for the word delay I suppose. Boarding meant for 2.30 pm did not even commence by 3.15 pm and there was no information passed onto us. Only after a few angry passengers made their way to the gate counter were they told eventually at 4 pm that the flight had been cancelled. Again no apologies at all and we were made to sit for almost 90 mins before they let us out of the gate lounge way back through immigration and then get out bags and finally onto a bus to the hotel that was arranged for us for the night. The flight eventually flew the next morning at 9.30 am. The way Air Asia X staff handled the situation was worse than appalling no apologies no information passed on in fact they seemed the ones who were agitated with all the questions being asked to them and not us who were there at the airport by 9 am and only got to leave at 5.30pm. The plane an Airbus 330 was clean and the inflight service as per your AA standards.","","","Premium Economy","","2.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Clarke","Australia","2012-09-12","I travelled from Perth to Kuala Lumpur return with Air Asia. This was my first flight with this airline and with budget airlines. It was a pleasant experience and I am planning on more trips with Air Asia. The staff were charming and helpful and the plane was new and almost as tidy at the end of the flight as it was at the beginning.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C Chan","Australia","2012-09-04","OOL-KUL. Having flown with AirAsiaX a number of times years ago (which I think the experience was acceptable for a no-frills airline) this last flight I did was nothing but excellent and exceeded my expectation even though the flight was delayed by more than 24 hours. Bad weather was the reason why the aircraft that we were supposed to get on that morning could not land in OOL and was instead diverted to BNE. Ground crew in OOL handled the situation extremely well by keeping us up-to-date about the situation every half hour. As the situation developed we were offered cash vouchers to get lunch at the airport. At first the crew were trying (very hard) to bus everyone to BNE and fly us out from there on the same day but BNE airport authority wouldn't allow them to do so. Without further delay we were offered a night stay at a hotel in Gold Coast with dinner cash vouchers and free bus rides to and from the hotel so we could take the flight out the next morning.","","","Economy","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Mickael Chia","Malaysia","2012-08-29","KUL-SYD return. KUL LCCT was chaotic and premium check-in counter hard to find. Once there luggage drop- off was quick staff polite. No separation between premium and economy in entering holding room. Long uncertain wait with unclear announcements. Separate boarding of plane between premium (first) and economy (slightly later). Cabin was 2-4-2. Seat-Bed was approx flat with a slight drop-off below the calf. Incline of approx 15% to floor but comfortable enough. One simple hot meal with bottle of water included. Left punctually and arrived on time.","","","Premium Economy","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Elizabeth Reynolds","Canada","2013-06-04","Flights were on time and that's about the only good thing I've experienced with this airline. Throughout my Southeast Asia journey I flew Air Asia 4 times and each time had a terrible time booking and then with customer service. Their website is a hassle to navigate and there is so many extra fees! They randomly cancel flights and rebook you without checking then when you have to rebook that flight the website doesn't work and there are no phone numbers to be found. They say they can only help you through live chat but it never works. At one point we resorted to going to the airport and talking to them where they admitted they had read out emails and just did not reply. I've never seen an airline less flyer friendly. Good thing they're cheap. Never flying air Asia again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Matthew Harte","Australia","2013-06-03","SYD-KUL was 30 minutes late but the food was okay. The only things I really did was play on my ipad because the flight was very boring. KU-SYD night flight was on time but no food or beverages. Toilets were clean on both flights and the seats look brilliant but 2 hours into the flight you can clearly see the poor padding. I also couldn't get to sleep on the night flight. Overall Air Asia is ok but I would prefer Qantas or Virgin.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","R Hicks","Canada","2013-05-27","KUL-CMB CMB-KUL. Flight time to CMB was changed to 6 hours later and return flight to KUL was cancelled. No Refund given. Had to fly MAS to KUL.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","K Papp","United States","2010-06-17","This is my second bad experience with Air Baltic. The first time I had a direct flight from Berlin to Vilnius and the plane was overbooked so they sent me via Warsaw so instead of 1.5 hour travel time I ended up traveling for 5 hours. Second time I had a direct ticket from Oslo to Vilnius. My flight was canceled and I was offered either a refund or a different non-direct flight in the evening instead of morning. I chose a refund and still waiting for it. The representative told me that it will take at least 6 weeks to get a refund!","","","Economy","","2.0","","","","","","","1.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","J Gorick","United Kingdom","2010-05-09","Gatwick to Vilnius and back. The flights were punctual and service was very polite and friendly. The new seating is very comfortable.","","","Economy","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","H Dennis","United States","2014-12-22","SEA-IAH first class 739 equipment. Boarding was fine and efficient. Left about ten minutes late due to catering not being available until last minute. Hit cruise 19 minutes into flight but it was fully an hour before FA served drinks. Nothing unusual going on so this was inexplicable. Service was friendly but very slow.","","","First Class","","6.0","4.0","3.0","3.0","4.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Brian Lally","United States","2014-12-10","Recently traveled for the first time on an Alaska Airlines flight from San Diego-Boston. It was the best domestic flight I have experienced. The 4 cabin crew members were excellent and very customer engaged with passengers needs. The flight wasn't full and they came to me and asked if I wanted a row of seats to myself to relax for the duration of the flight. The service was great 3 rounds of snack and beverage service for the 5-hour flight. The aircraft was a Boeing 737-800 and the legroom was great. A job well done. I look forward to flying onboard in the near future. The only downfall to Alaska Airlines is they charge $10.00 for a video recorder to watch the movies. There should be no charge for that as it should be complimentary since snacks sandwiches and alcohol are charged to the customer.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Cleary","United States","2014-12-10","12/1/14 ORD-SEA Flt 29. Arrived at the airport about 1.5 hours early. Only 1 agent at the counter. Waited about 15 mins before another agent appeared to assist. Once there it went smoothly and quickly. Boarding was efficient and able to be seated quickly. We were issued their digiplayers. Fair selection of movies to view but really no place to put the player when the meal arrived. A bit cumbersome. Meal offered was one choice only. It was tasty but portions have certainly been scaled back. Flight attendant disappeared after the meal service. Arrived on time. However I remember Alaska having a far superior service to that of its rivals but this flight did not prove that at all.","","","First Class","","3.0","3.0","1.0","3.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Roberto Bernardinis ","Italy","2015-07-29","Excellent food and wine, good overall service with the possibility to eat at a time of your choice. The service is in line with the best European Airlines and better than any North American Airline. In-flight entertainment was good, with wide selection of movies on in-seat monitors. Seats are comfortable and are completely flat for sleeping. Beauty case is given also for daytime flights.","Airbus 330","Business","Business Class","Venice to Abu Dhabi","8.0","5.0","4.0","5.0","4.0","4.0","4.0","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Andrea Barro","Canada","2015-07-27","Both ground crew and flight attendants lack customer satisfaction skills - treat the customer with indifference. Pre-booked seats outbound and inbound only to find they changed seats both ways without any communication. Plane was old and seats were very uncomfortable. Large TV monitors ran down the middle aisle every 6-7 rows and most didn't work properly. Food was mediocre. Terrible, terrible airline. I would never recommend Alitalia.","","Couple Leisure","Economy","Toronto to Catania via Rome","1.0","1.0","1.0","2.0","1.0","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Tony Pompili","Canada","2015-07-23","On June 25, 2015 we flew back to Toronto from Rome after a Mediterranean cruise. This flight had been booked in October 2014, and the seats reserved. They changed our seats and put us in the very last row, where the seats don't recline and between 2 toilets. Apparently they can change your seats whenever they want. So we spent nine hours listening to the toilets flush, no windows, could not recline the seats, while the seats in front of us were right in our face. The food was so bad. The plane was an old one, with one small TV screen every 8 rows, and the one closest to us didn't work. We will never fly with this airline again.","","Couple Leisure","Economy","Rome to Toronto","2.0","1.0","3.0","1.0","","2.0","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","B Lowndes","United Kingdom","2013-08-06","Check-in off to bad start at Gatwick - slow moving queue not enough staff. Real problem started when arrived at desk girl checked our passports then disappeared with them for inordinate time eventually returned but without giving us any info disappeared again to see her supervisor. After delay of over an hour it eventually turned out Air Transat had messed up my wife's booking and given her a completely wrong name but they did not seem to have a clue how to sort it out. It was only because our travel company rep had back-up evidence of our booking that we were allowed to travel and then not seated together otherwise we'd still have been in Gatwick not Calgary. Once on aircraft the service was slow and disorganised - not that it mattered the food was virtually inedible and the air conditioning was so ferocious I was completely clogged up and single-handedly keeping Kleenex in business for most of the flight and the next day. These are just my main complaints.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","B Lowndes","United Kingdom","2013-08-06","After fiasco of outbound flight to Calgary we were promised better seats inbound from Vancouver to Gatwick. Air Transat's idea of better seats differs from mine. While theoretically we had more legroom being by the emergency exit that space was virtually permanently occupied by the queue for the loo so far from being able to stretch out my long legs I was claustrophobically hemmed in. Add to that it was the narrowest airline seat I've tried to fit in and I may be tall but I'm not wide. Problem is the standard economy class configuration for an A330 is 8 across Transat fit in 9 - maybe tolerable on short haul ludicrous on long haul. Food and inflight entertainment still rubbish charging if you wanted headphones! Could go on but will just summarise with - never again.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Ernest Spanton","Canada","2013-07-30","I live in Canada and my Daughter lives in Scotland I have flown with this Airline many times but this was my Daughters first time to Canada. We booked her ticket with Air Transat because of the non-stop flight . My Daughter is 12 and I was quite wary of her flying all this way alone so we paid for the Kids Club she had a great flight all staff were warm and courteous towards her. She wanted to return early to Scotland and her ticket was changed. From the moment we approached the Air Transat desk she was given VIP treatment and she had the same on her flight home. All in all I would recommend this Airline for anyone wishing their young kids to fly anywhere.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","John Kneijber","Australia","2012-08-23","OOL - KUL return. A great idea for a budget carrier to have premium seats. Pity they didn't consider making them long enough for the average traveller. Seat comfort is great for a day time flight pretty woeful for a night time flight. Entertainment provided on a portable tablet (that has to be paid for) and the content is fairly pathetic. One free meal provided and it was average but the satay which can also be pre-ordered is ok. I'm not sure I would choose this carrier again but you get what you pay for and if you don't have high expectations then it's you might think it's value for money.","","","Premium Economy","","5.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Burgess","Australia","2012-08-21","KUL-TPE return in premium class. Well kept A330 comfortable angled lie flat seats. There were just 3 seats occupied and cabin was quiet and peaceful. 2 free bottles of water and a meal provided. Outbound flight was delayed by 1 hr return by over 2 no apology/explanation given. This Airlines has a lot of potential but substantial delays on both ways does not allow me to recommend this medium/long haul carrier.","","","Economy","","5.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Teoh","Australia","2012-08-09","KUL-SYD on A330-300 in economy. Check-in was easy and staff were friendly. Pre-booked seats given. Boarding was a little chaotic but at least the walk to the plane wasn't too far this time. Seats are very narrow with poor recline. It is very uncomfortable on an overnight flight. There is 9-abreast seating when it is normally only 8-abreast on the same aircraft on full-service carriers. The headrest is also very uncomfortable. Hand-carry luggage was not properly monitored which caused some problems with boarding. Comfort amenities only provided if paid for. Meals (either pre-booked or paid for onboard) were small and of poor quality. Cabin crew were a little disorganised but generally friendly and helpful. Flight was generally on time. I would definitely pay more for an economy seat on a full-service carrier especially on overnight flights.","","","Economy","","2.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Teoh","Australia","2012-08-08","SYD-KUL on A330-300. Successful upgrade to Premium through Optiontown. Check-in at SYD was fast and easy. No fast-track through immigration or security but this is a budget carrier after all. Priority boarding provided. Premium seats comfortable and are angled flat. This is a basic version of the business class seat one would get on a full-service carrier. Pillow and blanket provided. One complimentary meal provided which is the same as economy but it was small and not very good either. No entertainment provided unless paid for. Cabin crew were generally friendly but not particularly attentive. Flight was on time. The LCCT in KUL is a terrible terminal. There are no aerobridges and the walk to the terminal can be quite long. It is also chaotic and has poor signage especially when trying to work out transport options such as transferring to KLIA or catching the train into the city. I'd avoid flying AirAsia just to avoid going through this terminal!","","","Premium Economy","","5.0","","","","","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","P Nunn","United Kingdom","2013-05-26","DMK-SIN SIN-HKT HKT-DMK. DMK a joy no queues large open spaces as not many pax plenty of seats easy check in at airport with bags coming in right on the weight had paid for. Zero lines at passport control and security. Had exit row hot seats for 1st leg and they were great so much leg room. Cabin staff also enforced the seats with people trying to move in to the empty row in front of us and all were removed. Only issue was passport control in Singapore all desks open but overwhelmed with the amount of people to deal with. Only downside is with all the space and empty jetways and stands why oh why bus people to the plane? With the hot seats you get to board first but boarding the bus first does not help as its still scramble on the plane. 2nd leg to Phuket again easy check in had 'normal' seats on plane and leg room is ok but I am not the tallest guy. I think if I was taking anything longer than 2 hours I would pay for the exit row. 3rd leg Phuket airport showing its age and in dire need of a revamp. but again no issues with TAA on arrival used jet way and bags arrived quickly.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Alan Ward","United Kingdom","2013-05-23","Jakarta - Singapore on Friday on the 17.30 using the Red Carpet service was an enjoyable experience. Check-in was prompt and efficient and the lounge used basic but comfortable. One issue is that I had to pay for a beer which was poor as it's included in KL. A very efficient member of staff took my passport away and processed it with immigration which was good. I was accompanied through to the Departure Lounge and even accompanied across the tarmac before everyone else. Aircraft clean and comfortable and cabin crew very professional. Visited Air Asia in Changi re. complaint from my SIN-CGK flight in Red Carpet without lounge access offered in Changi - it'll be interesting to see if I ever get a reply or refund!","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Paul Dodds","Cambodia","2013-05-22","I am en route back from Singapore to Phnom Penh with Air Asia after learning much to my disgust what Air Asia means by ""point to point"" service. I flew from Yangon to Singapore and expected - to be able to get a boarding pass from Yangon to Singapore and check my bags through. I am an experienced traveler and fly constantly. When I landed in KL I was to my surprise required to go through immigration and customs in Kuala Lumpur pick up my bag check through the confusing Air Asia terminal recheck my bags and then go through the whole process to get on to Singapore. As I had bought a ticket from Singapore to Phnom Penh with only 90 minutes between flights - plenty of time for a normal carrier not for Air Asia's bizarre system - I had to change my return flight pay them $55 USD for the pleasure of spending 4 hours in the horrible Air Asia Terminal. They impose a huge burden on customers doing this. The Air Asia web site is excellent - and if they wanted the could easily alert customers that 90 minutes is not enough time to go through their transfer system but of course they do not. Don't fall for it.","","","Economy","","","2.0","3.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Marshall","Indonesia","2013-05-20","My experience has been very negative flying with them. I flew with them last weekend from Phuket to Jakarta and the flight was 6 hours delayed. Absolutely no compensation provided. Our flight was changed from 7.30pm to 1.30am so we eventually arrived at 3.30am. No apologies or explanation given by the airline either. On top of this we paid for a ""hot seat"" which was uncomfortable and didn't recline. Never flying with them again. The food choices were also really bad. Many things were missing from the menu as they ""ran out"".","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","M Richards","United Kingdom","2010-05-08","My wife and I travelled to VNO from LGW . The price was very reasonable. B737-500 seats were comfortable captain extremely informative and cabin crew were helpful yet not obtrusive. On the outward leg we were delayed and diverted by fog over Vilnius. We were diverted to Kaunas yet only waited 15-20 mins after collecting our luggage for a bus to arrive and transfer us to Vilnius.","","","Economy","","10.0","","","","","","","4.0","1"
"airbaltic","/airline-reviews/airbaltic","airBaltic customer review","G Misioch","Cyprus","2010-04-11","DUB-RIX-TBS and IST-RIX-TXL. Prices to Eastern Europe are usually unbeatable but staff could be more polite. Check-in staff in Riga was outright rude okay in Dublin and Istanbul. Check- in opened very late in Istanbul (1.5 hours prior to departure) which meant a long wait in the rather uncomfortable check-in hall at IST. Overly strict on the check-in weight limit. Cabin cleanliness was okay flight otherwise uneventful.","","","Economy","","5.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Cleary","United States","2014-12-10","12/4/14 SEA to ORD Flt 22. When checking in one has to perform a self bag tag and then take the luggage to the check in desk. There were 2 of us - we had 1 bag to check. It was over by 4lbs but since you are allowed two pieces of luggage per person we were well with in the weight limit. Too bad cost $75. Flight departed on time. Staff were friendly service was standard. Same meal offered on both segments but yet again nothing remarkable that would make me select this carrier over the competition. Once meal was served and one refresher of drinks the FA disappeared. I was disappointed with the overall service. It is not what I was accustomed to. A digiplayer for the entertainment was handed out but it is cumbersome to have on your tray table when the meal is served.","","","First Class","","3.0","3.0","2.0","3.0","3.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Koenig","United States","2014-12-04","SEA-LAX. Standard seating food etc for a 2.5 hour flight. As first class has an advantage over others in that you get access to their airline club even if you are flying just domestic and not connecting to an international flight (and aren't a club member). Alaska has both refundable and non-refundable first class fares. Non-refundable is about 1/2 the cost of the refundable but is not available on all routes (e.g. we were going to fly to BUR but only fc fare was refundable so we chose to fly to LAX instead).","","","First Class","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","L Haubert","United States","2014-12-01","Traveled first class San Diego to Boston on 11/20/14. Plane left on time clean friendly flight attendants good breakfast and service and champagne. No complaints and felt it worth the money.","","","First Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Anne Fabierkiewicz","Canada","2015-07-23","My flight and subsequent experience with Alitalia, was the worst I have had. The flight attendants were rude, they forgot to give me a meal and when reminded, in a polite way, they didn't ever produce a meal. Luckily it was an overnight flight so not essential. On arrival in Rome, this was a direct flight, my luggage was lost / delayed. I spent a week in Tuscany minus any change of clothing, trying to locate the luggage by phoning frequently (several Italian speaking friends also helped me by trying to connect with customer service), to no avail. I was in a remote area, so could not even shop for essentials. When someone finally answered the phone they had no knowledge as to where my suitcase was. At the end of the week, after a spoiled vacation, I still encountered difficulties at the Rome airport. I was sent from one terminal to another, by very disinterested staff. in order to reunite with my luggage. The whole experience left me with a very negative impression of Alitalia and its staff.","","Solo Leisure","Economy","Toronto to Rome","2.0","2.0","1.0","1.0","1.0","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Emanuele Caushun","Albania","2015-07-20","I flew from Tirana to London via Rome and in general I was quite happy with the experience. Flight from Tirana to Rome departed on time at 5.45 am. Although it was a short flight of only an hour we were still served snacks and drinks. Same happened from Rome to London City Airport, where I flew on an Embraer plane. On the return flights, due to the whole plane being full, I was forced to book first class, which was actually the first time for me. London-Rome we were served Italian bread with prosciutto and some ice cream. Same from Rome to Tirana. Cabin crew were kind and polite on all four flights. When I entered the Rome-London flight, my seat was dirty and sticky but a cabin attendant cleaned it immediately. I was happy overall.","A321","FamilyLeisure","Business Class","Tirana to London via Rome","9.0","4.0","4.0","5.0","1.0","4.0","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Elizabeth Rafael","United States","2015-07-19","This plane had to have been made in the 90's or even earlier, it was so old and outdated. One small TV per 30 seats. Our flight was an overnight flight that left at 11pm and the lights were turned off for take-off and everyone got cozy just in time for them to turn the lights on at 12.15am to serve dinner, which wasn't appropriate for either time zone. They kept the lights on until 1.30am. The worst part - the flight attendants went to sleep in their reserved extra large seats with leg rests in the middle of the economy class. Not only did 6 of them go to sleep on the plane, but they put up a blanket divider around their section which was attached to the overhead compartments with velcro, and laid completely in front of the seat in front of me, blocking the pocket to store things. Food was awful. Service was awful. Attendants were rude.","Airbus","Couple Leisure","Economy","Boston to Rome","3.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Ellis","United Kingdom","2013-07-29","LGW-YVR-LGW. Booking suggested that flights would be on refurbished planes so we were disappointed to discover at check-in that both flights were on an old tired A330-300 with 21 rather than 12 seats in club class and very dated overhead IFE. Despite that the overall experience was surprisingly good with priority boarding and baggage friendly FAs reasonable food and wine and departure and arrival on time both ways. There were also small touches like individually served main courses and freshly grated parmesan and pepper/salt grinders that was superior to big-name carriers like BA. Overall definitely not full business class but better than premium economy.","","","Business Class","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","G Twynstra","Canada","2013-07-28","First time with Air Transat and we were very disappointed in the level of customer service. They only take credit card on the plane so if you want to buy a blanket you have to charge it. The plane to Amsterdam only had TV's in the overhead so if you didn't like the movie on the 8 hours flight then you had to suffer. If you are sitting near the front and have to use the bathroom - good luck because the toilets are at the very back of the plane (the other two at the front of the plane are reserved for the 20 people in Business Class). During check in at Pearson they only had 1 counter open for economy class and 2 counters open for Business Class. We were also lied to at the check-in counter about a 'change of planes' for the reason we didn't get out pre-purchased seat assignments. Overall a bad choice of airline.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Thomas Lowry","United Kingdom","2013-07-28","Manchester to Toronto and return. This is a budget airline at non budget prices. They don't accept cash on board charge you for headsets and blankets. The try to stop you using your own headset. They turn down the air conditioning just after take off to try and get you to rent a blanket the turn it up again. No seat screens only overhead ones hence no choice. Food was basic and just about thrown at you. Miserable flight attendants. The only plus was the flight was on time. On the return we stood in a line for 2.5 hours to check in. The check in opened 2 hours later that advertised. Apparently due to a switch of aircraft. No offer of drinks etc. apparently they had to input all data manually. People with pre booked seats and boarding passes all had to wait they were even altering seating at the gate. Left 45 mins late. Would never use Air Transat again. The have a monopoly on the Manchester - Toronto route so don't give a hoot.","","","Economy","","2.0","3.0","2.0","2.0","2.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C Rivett","Australia","2012-07-19","Wonderful to be able to experience business-level comfort at slightly more than economy prices (and less than premium economy in full service carriers). The experience was first class and the flight attendants were most graceful and attentive.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Hoseana","Indonesia","2012-07-15","MEL-KUL. An 8.5 hour flight on A330-300 on premium class. The flight was delayed a few minutes. Really comfortable seat. Meals were OK but lack of choices. They really need to add some more meal choices. Moreover some of the meals on the menu ran out quickly. No inflight entertainment at all but it can be understood since it's a low cost flight. However it will be great if they provide entertainment for premium class passengers. Friendly and attentive flight attendants.","","","Premium Economy","","6.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Des McCoy","Australia","2012-07-15","Traveled OOL-KUL-SIN then HGH-KUL and then KUL-OOL. With one exception the flights were on time or early the crew were helpful friendly and efficient. Our pre-booked meals were of a high standard the food available for purchase on board also appeared to be very reasonably priced coffee was 5MYR per cup (around AU/US$1.70 per cup). In all cases the aircraft were young clean and in very good condition. On our initial two stage flight our baggage was checked to the final destination and we were able to simply use the transit facilities at LCCT instead of having to go through Immigration baggage collection Customs and rechecking etc. The seats were comfortable but a little narrower however unless you're overweight this shouldn't be a problem legroom appeared to be comparable with other airlines. We've flown with a range of full service airlines and previously with AAX in our opinion AAX rates very favourably and if you can buy their sale fares they represent outstanding value. We wouldn't hesitate to fly with them again!","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Roger Schultze","Australia","2012-07-03","Sydney to Bangkok via KUL. I finally got some cheap fares for $120 one way. The plane was 10 min late due to heavy traffic in Sydney. Boarding was swift fast and very organised. I have to say for a low budget airline this would have to be one the most organised organisations I have ever flown with. Once in the air the captain greeted us with pretty good English. Food was offered my family and I had pre-booked our meals which were excellent. I recommend the nasi lemak which if you like spicy food you will love. My wife and kids had the international meal which was chicken lasagne. We pre-booked the entertainment pack which I don't recommend as there is only a few movies TV shows and music. The flight was very smooth with minimal turbulence. The plane was a 2 year old A330-300 which was clean but looked used for its age. Once at KUL low cost terminal it was a fast and efficient disembarkement. Please note once off the plane you have to walk to the terminal. Only one major negative with this trip was that we had to wait 4 hours for a transfer to Bangkok but if your not fussed about that as we had young children then Air Asia is for you.","","","Economy","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sarah Grech","Australia","2013-05-19","In the last month my husband and I went on 4 Air Asia flights. It was a mixed experience. The inflight entertainment is very limited. Whilst some of the service was good and they were generally courteous there were inconsistencies across the board. We paid for an inflight entertainment package on our last flight but did not receive it. But on one of our flights we scored a deal where we were able to upgrade to premium which was much better and the service was more frequent but still very patchy. An experience which has really left a very poor taste in my mouth was having a check in lady be very rude and abrupt with my husband.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Alan Ward","United Kingdom","2013-05-19","I flew from Singapore to Jakarta on May 14th and opted for the Red Carpet Service paying S$55 for the extra service. I thought check in was efficient but it turns out I should have been given lounge access but this didn't happen so I bought breakfast. I guess the priority boarding was good but I'd had to pay extra for my seat allocation as well. The flight was good with friendly and helpful crew and regular updates from the flight deck. I'm flying back to Singapore on May 22nd from Jakarta and look forward to a good flight in seat 1A.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Dave Lowe","Vietnam","2013-05-13","I used Air Asia to fly back to Australia from Vietnam where I now live. On the KL to Gold Coast leg I went to buy a meal using Vietnam Dong and was refused service as they don't accept this currency. They also would not accept a credit card! Hence I was looking at an 8 hour flight with no food or water. It took a lot of complaining for the staff to give me a single 250 ml bottle of water to last me the entire flight! I had to get to talk to the head steward as the others simply walked away from me and refused to offer anything whatsoever. The cabin crew completely ignored me after that and could not have cared less about my situation. I will never use this carrier again.","","","Economy","","","4.0","1.0","0.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Marcus Hay","Australia","2013-05-05","DPS-SIN. Efficient check in and boarding. Flight left on time and seat was comfortable. Food was tasty and cheap (bought on line before). Overall a great experience and everything that you could ask for from a low cost airline.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Parker","United States","2014-11-11","Flew one of the Alaska/Horizon regional routes PDX-MFR night flight. The flight was originally at 9.05-ish but was delayed to 9.55. Got info 3 hours ahead of time and we still boarded late because traffic on the taxiway. Once aboard seats were fairly comfy flight attendants were friendly easily accommodated my sister's severe nut allergy made sure no nut-containing items were aboard the plane (standard airline safety procedure) and served two drinks for a flight less than an hour. Not bad Alaska.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","A Bastien","United States","2014-10-28","10-12-14 early flight SMF to SEA. Seats were thin but comfortable legroom seemed a bit more generous than the space I'm used to on other carriers seats had power outlets. I flew Alaska as part of a Delta flight from SMF- SEA-DTW-TVC the ticket purchased with my spouse's frequent flyer miles. I would choose to fly Alaska again over another airline even if the ticket price was higher. The aircraft didn't have entertainment. The food selection looked decent although I didn't buy any.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Bockstruck","United States","2014-10-28","Flew Alaska MCI to SEA return in First. Both legs were pleasant but the service on the outbound leg got off to a slow start with no pre-take off beverage offered. However once we were in the air the flight attendant was very quick to begin beverage service. Seats were comfortable but the pitch was a little tight I wish Alaska would invest in some bigger planes for their longer cross country flights in order to have a larger First Class cabin. Food was very good served plated and fresh. Check In both in Kansas City and Seattle was extremely easy and the Board Room in Seattle was pleasant. For a full fare ticket it wasn't an overall bad experience but felt that I overpaid slightly for what I got. Will fly Alaska First again in December and am looking forward to gaining elite status with them. Their mileage earning partnerships cannot be beat and I love that I can fly Delta American British Airways and Emirates as needed and still earn miles.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Gilles Dufrane","Belgium","2015-07-19","Horrible experience. Both on departure than on return. To start with we had a delay of more than 2 hours because of a problematic passenger (not company's fault) but no A/C and nothing was made to make it up. On return both flights were late and I almost missed my correspondance in Rome due to a late landing and messy airport organisation. On top of that Alitalia lost my luggage. Will never flight again with them, even if I have to pay more for others.","","Solo Leisure","Economy","Tbilissi to Brussels via Rome","2.0","1.0","2.0","1.0","","1.0","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Ken Wiederhorn ","United States","2015-07-19","Worst flight to Europe in many years! Tightest seating, surly cabin crew, bad food and service. Would never have booked Alitalia except for the fact that this was a hard-to-see code share' booked on Delta internet site. In my book this makes Delta an accomplice. Don't they know Alitalia is dramatically substandard compared to Delta?","","Couple Leisure","Economy","JFK to Rome","2.0","1.0","1.0","1.0","2.0","3.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","PJ Van Daele","Belgium","2015-07-19","This is the first time I have flown with Alitalia from Brussels to Rome and back. I think they are not better or worse than other airlines in Europe. Seats are comfortable and you actually have a nice legroom. Personel are attentive. Alitalia still serves drinks and a little snack for free, while other national carriers start charging for it. Flight from Brussels to Rome departed on time and arrived ahead of schedule in Rome. Flight from Rome to Brussels departed with delay but that was due to the chaos on Rome Fiumucino, but landed on time in Brussels. My father needed wheelchair assistance and that was organised by Alitalia without any problems. I certainly would fly them again to Rome.","A320","FamilyLeisure","Economy","Brussels to Rome","8.0","4.0","3.0","3.0","","4.0","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T Proctor","United Kingdom","2013-07-28","Flew Manchester to Vancouver and Calgary to Manchester return in Club Class in June 2013. Two very different experiences. Outbound a refurbished cabin which was clean light and airy - excellent. Wide leather seats with ample legroom even for my 6' 4"" son. Attentive crew pampered throughout with good food and drinks. Excellent personal inflight entertainment screen and film selection. Overall a high quality experience which exceeded our expectations and was great value for money. Score ""10 out of 10"". Inbound flight an old aircraft tired and tatty. Only saving grace good legroom and staff did their best to keep customers happy. Overall an average experience which was at bare minimum for price paid. The sooner Air Transat complete the upgrade of all planes the better. Score ""6 out of 10"".","","","Premium Economy","","7.0","4.0","3.0","3.0","3.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Tom Lewis","United Kingdom","2013-07-23","LGW-YYZ-LGW Jul 9 and 20 in Club Class. My expectations were not particularly high but were exceeded in almost all areas. Check-in/boarding etc. were fine at both airports and priority baggage delivery also worked well. On board the crews were excellent professional and friendly service was good with edible meals served on china with proper cutlery drinkable wine and some nice touches like hot cookies and Irish coffee mid-way across. Seats are reasonable grey leather with 38"" pitch and in a small cabin of only 12 seats ; not much recline but adequate. A blanket is offered but no pillow an odd omission. The IFE is fine with a fair choice of films/programmes but the headphones are of poor quality and provide insufficient sound. The outbound flight was delayed by bad weather in YYZ but operated on their revised schedule inbound was on time. All in all a good experience which I shall use again.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Langdale-Hunt","Australia","2013-07-23","Flew Vancouver to Paris bought option plus. Well worth extra $70 for seat selection priority check in wine selection of meal and extra snacks. Everything went very smoothly well organised crew very pleasant and attentive. Would fly Air Transat again. Great price and service.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Lau","Australia","2012-06-27","Major setback for my recent flight back to Melbourne from Kuala Lumpur on the 23rd June 2012. My pre- booked 'hot seat' was next to the narrow aisle and was constantly bumped by their clumsy trolley. The ambience of the cabin was hot when I asked about it the cabin crews were clueless and unsympathetic. I shall never fly with them again in the future even if the price is marginally lower than other premium airlines.","","","Economy","","1.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","T Surita","Malaysia","2012-06-19","Flew KUL-ICN-KUL with AAX Standard seats. Warm cabin crew pre-booked meals were okay seats and overall experience inflight was good and value for money. However the finishing touches of the airline was really touching they arranged for a surprise welcome home for me at the request of a friend. Thank you AAX!","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Z Jackson","New Zealand","2012-06-17","CHC-KUL return. Seats narrow but leg room was ok. Pre ordered meals were small but very good for the price but they ran out of other buy on board food. Crew very friendly and the buy on board service has reasonable prices. The light were turned off on the cabin very late for a night flight which was annoying. Very good value considering the price of their fares.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Siang Wee Quek","Australia","2012-06-12","SYD-KUL-SYD. Ground service helpful and prompt. Appreciate easy baggage drop for Internet check-in. High passenger utilisation of cabin starting to show eg: frayed carpet toilets not flushing properly etc. Internal lighting level also appeared too low. Overall cabin presentation on both occasions was respectable but not better than Jetstar long haul. Onboard FA service was well timed efficient and friendly.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Cole","Australia","2013-05-01","Clark-KUL economy. Flight according to schedule. On time. No fuss. Good leg room. Hard working kind and pleasant staff. Will fly with AA again - much better than other budget airlines I have flown with and great value for money.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","John Clegg","United Kingdom","2013-05-01","KUL-SGN. Lovely looking stewardesses and new aircraft. Reasonably comfortable seats even for my 6ft 2"" 18 stone frame. But check in immigration departure lounge baggage reclaim? Just prepare to be treated third class and expect to be herded like cattle. They certainly bring a whole new level to ""no frills airlines"". Cheap and great for hopping around South East Asia truly the Greyhound in the skies.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Grigoriev","Australia","2013-04-28","PEN-SIN. Short flight from Penang to Singapore. A320 aircraft looked fairly new in good clean condition. Buy on board service was efficient and well priced. Arrived on time. No issues would defiantly fly with the again especially for the bargain prices that they offer.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Schrier Michael","Australia","2014-10-12","Flew from SFO to ANC to SFO with stopover in SEA on 5th and 13th September 2014. These were routine flights. There were no delays in fact each leg was a few minutes ahead of schedule and baggage came out in the first few minutes. The Champagne and Beer was cold the food was really just snacks as we travelled in between normal mealtimes. This was good value as we were allowed 2 pieces of luggage each. I would definitely recommend this airline.","","","First Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet","United States","2014-10-01","My wife and I travelled to SEA and return to ANC recently on Alaska. No issues at all problem wise. Both flights were fine crews were great lanes clean on time arrivals etc. I tried to upgrade to First as I am a MVP Gold member but alas no luck. Maybe next time. I told my spouse it is a nice experience and she was hoping to see it firsthand. Anyhow keep up the good work and thanks Alaska.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Homestead","United States","2014-10-01","Took Alaska to Cabo on Sept 15th Alaska stated flight is still going. Get to San Diego Cabo flight still going. 30 minutes later our flight is cancelled. Alaska says no seats open back to Seattle tough luck. Find out the Cabo airport was shut down the day before and Alaska flew us to San Diego knowing this.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Bojan Tercon","Singapore","2015-07-11","Both flights are fairly short, however the E-195 cabin is much more comfortable, spacious and modern than the much older A320 that Alitalia used on the Rome - Amsterdam route. Both flights had underwhelming catering onboard. Other than drinks and a few snacks, no real meals were served. On my way from Amsterdam to Rome, I had an Alitalia flight number, but the flight was operated by KLM and they had great sandwich options onboard.","E-195 / A320","Solo Leisure","Economy","Trieste to Amsterdam via Rome","7.0","4.0","3.0","2.0","","3.0","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Max Daoudi","United Kingdom","2015-07-08","Booked a business class ticket, I regret it as it was nowhere near a business standard. No Lounge. No amenities. Not even a pillow. Old aircrafts. If you must travel with this airline, do not bother paying for business class, they do not have one. You will get packed in like sardines on buses to connect from one flight to another.","A320","Solo Leisure","Business Class","London Heathrow to Cairo via Rome","2.0","1.0","3.0","2.0","1.0","2.0","1.0","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Golovanov","United States","2015-07-07","Bucharest to New York JFK via Rome FCO. To save time at our connection in FCO (only 45 minutes!), the Alitalia check-in employee gave us boarding passes for OTP-FCO and FCO-JFK, however the check-in line was very slow. First flight was normal with nothing special. Flight was delayed by 15 minutes due to air-traffic in Rome. Fairly clean aircraft. They served us some crackers, but nothing more. However, never fly Alitalia long-haul economy unless it's your only option! Ground services were pretty slow. We had to wait 15 minutes for a bus to drive us to terminal 3! Flight to New York also delayed, this time by an hour. Seats in the plane were extremely uncomfortable, there was an entertainment equipment box blocking me from having legroom, outdated entertainment systems, and bad food. That's why Alitalia plane tickets are so cheap.","Boeing 777-200 / A320","FamilyLeisure","Economy","Bucharest to New York JFK via FCO","2.0","1.0","3.0","1.0","1.0","1.0","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Williams","United Kingdom","2013-07-21","Just travelled Manchester to Toronto. Airbus A310. Plane light and airy. Seats comfy if a little cramped. No seat back entertainment. But we were aware of this and took own iPads etc. Food and service very good. All in all a very good flight and would have no hesitation flying with them again. Hope the flight home just as good.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Catherine McGraw","United Kingdom","2013-07-19","Yes seats and aisles are small but aren't they like that on most charter airlines. I found both ground staff and cabin crew to be very helpful and attentive. I booked an option plus ticket for a minimal charge and the extra benefits where fantastic. More luggage choice of meals bottle of champagne bottle of wine with meals and all other snacks and drinks as required. Staff made sure your drinks were topped up and constantly making sure everything was alright. Return flight was an overnight flight and lights were dimmed for those passengers wanting to sleep. Passengers who were sleeping were not disturbed at meal times but were asked on waking if they now wanted to eat which I thought was exceptional of staff. Both flights left and arrived on time and on outgoing flight a problem with one of the passengers was death with swiftly and thoroughly. Will definitely fly Air Transat again.","","","Premium Economy","","9.0","4.0","5.0","3.0","2.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Smith","Canada","2013-07-16","Air Transat exceeded my expectations. The service was much friendlier and more enjoyable then most non-charter airlines. On our return from Amsterdam after upgrading we were upgraded again to Club Class and everything from the ipad style entertainment to the food and the service was exceptional. When we couldn't land in Toronto because of the infamous rain storm the pilots and staff provided safe comfortable and informative service and maintained their good humour. Not easy to do with a plane full of people moaning about the closed airport.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Veronica Webber","Australia","2012-06-10","Perth-KUL-Ho Chi Minh-KUL-Denpasar-KUL-OOL. Good value for money. Good seating and crew were helpful and courteous. No problem with the food. I did find their terminal at KUL chaotic and lack lustre and you have to walk a long way to the plane in some instances. I paid for the Optiontown upgrade and got the one from Perth to KUL which was nice. Wouldn't get to experience that on another airline! I give them a thumbs up for making flying affordable.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Apples","Australia","2012-06-05","SYD-KUL return - First flight with AirAsia X but have flown AirAsia domestic and Thai AirAsia. No surprises for me I booked my seats and food. Paid around $400 return less than half the price of QA BA or MAS. Did not get to use the inflight entertainment system and I was a little bored on the flight out of Sydney flight time was a little over 9 hours due to weather. Food was good. FA's friendly. On the flight back I paid for hot seats (35B and 35C). Had plenty of leg room but got woken up by people slamming the toilet door and standing in the space next to the exit talking really loudly. The only issues I had with the flight was the other passengers. I managed to buy an extra meal on the way back and it was good. My bag was damaged but I am sure this was due to the lethal baggage carousels at SYD. If you fly AAX pre-book your seats and your meals.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Hoare","Australia","2012-05-30","The staff constantly see the need to come behind the curtain exposing two bright lights to passengers who pay the privilege of sitting in row 1A in executive class. These insensitive staff feel the need to conduct a loud and animated conversation within the executive cabin throughout the night. We pay for lie flat beds and are constantly subjected to being woken up at constant period throughout the night and not from fellow passengers. The food is poor and who cares for duty free so why do they need to charge down the aisle every 15 minutes. My rubbish was never collected.","","","","","1.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Michael Lau","Australia","2012-05-30","MEL-KUL. The check-in was smooth but the check-in counter at Melbourne was overcrowded and the queue ridiculously long. Check-in staff carried out her duty in a rather unfriendly manner and my assumption was because we opted for low cost carrier and hence be seen as substandard. Boarding was painfully slow but it was with other airlines as well. The aircraft was jam-packed and the cabin interior was lacklustre. My pre- order of Pak Nasser's Nasi Lemak was excellent perhaps the only great point about the entire journey. The 'hot seat' as it might sound had plenty of legroom but the seat was equally small and uncomfortable (not worth the AUD 45 at all). It was a relief that there was no delay throughout the journey. As always AirAsia X is a low-cost carrier and I will think twice before I book for my next flight with AirAsia X.","","","","","3.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Michael Lau","Australia","2012-05-27","Kuala Lumpur - Taipei. There was a huge delay for our flight to Taipei and we sat in the uncomfortable cabin for almost an hour before the aircraft decided to take off. Passengers queue up for WC even when there was turbulence and the flight attendants were unprofessional and inefficient in the way they managed the unruly crowd. The only good thing was that they allowed me to change my seat.","","","","","1.0","","","","","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Taylor Murray","Australia","2013-04-22","Nov 2012 SYD-CLARK PH. Plane was new and clean and we left on time. Service was excellent and the food was well priced and good quality. Aisles are narrow and seats not made for anyone above average size. Plane arrived on time. No entertainment but was great value for the money.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Handoko Taniwidjojo","Indonesia","2013-04-21","I was on CGK-SUB vv flight (QZ 7680 on Mar 17 and QZ 7685 on Mar 19). They were pretty much on schedule. Everything in general was good. The airline has revised the boarding procedure by managing the boarding passengers. Good strategy to minimize the ground time and maintain the on time performance although a bit inconvenient to the passengers.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","3.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Colin Copeland","Australia","2013-04-21","Melbourne - Chiang Mai return. Plane was a little late leaving Chiang Mai and due to ""congestion"" our plane landed at the international airport - presumably not carrying enough fuel to wait for a landing slot. Passengers not informed of what was happening and many missing connecting flights. Arrived at Air Asia terminal over 3 hours late. The Air Asia staff were if not rude then uncaring. About 20 people eventually marched through immigration and customs to a grotty corner of the airport - the desk for wheelchair service. Over 2 hours to rebook everyone using one computer terminal and entering computer codes manually. No food offered and no information given. Eventually ended up in a backpacker standard hotel - no towels in room no drinking water. To bed at 2am no food. Minimal breakfast in hotel but no lunch offered even though our substitute flight was 1.45pm. Low budget should not mean such rubbish service when the airline is at fault.","","","Economy","","2.0","3.0","2.0","2.0","0.0","","","0.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","E Jones","United States","2014-09-14","I had a flight scheduled from ATL-SEA and the day of it was cancelled. So just four hours before my flight I was scrambling to get another flight that day.. Not only that but they didn't even send an alert that the flight was cancelled. My google alerts notified me about the cancellation. The customer service is non-existent and I will never book with them again. Book at your own risk!","","","Economy","","","0.0","0.0","0.0","0.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen Sweet","United States","2014-09-09","Returned last week from a ANC-SEA-ATL and return in First. No complaints with the flights at all. As usual (for me) the service was outstanding the planes clean and the flight crews were very friendly. We were told we would be departing ATL about an hour late due to a crew rest issue. This would cause me to miss my connection to ANC in Seattle. I was rebooked quickly by the ATL folks. I caught my flight with minutes to spare in SEA but of course my bag did not show until the next flight. The Alaska employee at baggage claim was tired and a bit grumpy but I was given a coupon for 2500 miles and that was fine with me. Besides this issue all was great. Looking forward to our next flight to SEA this Thursday evening.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Judith Mihaere","New Zealand","2014-09-01","We have just arrived back in New Zealand after our Alaskan cruise and would like to commend Alaska Airlines customer service desk for their excellent and sympathetic response to out late arrival due to tardy shuttle service resulting in our late arrival at LAX airport. We were very stressed as were to travel to Seattle the staff member advised that although our flight hadn't quite left it was indeed too late to get on but immediately advised that they had a flight every hour and could get us on the next flight. After all this there was no extra charges for this change we were so impressed with that.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Patricia Sandler","United States","2015-07-05","We had flown with Alitalia many times in the past thirty years, and we had always been satisfied with the cabin crew and, of course, with the food and wine. Last year we choose Classica Plus, and it was great. This year we choose regular economy. Actually, before Classica Plus, we always flew economy, and choose Alitalia over its partner, Delta, because of its food service. This time we just couldn't believe it. The New York to Rome flight meal service consisted of dessicated pasta and a couscous salad. No vegetables, no cheese, and a stale roll. We thought it was because of an American supplier that didn't understand that this would be an unacceptable meal for an Italian. We were wrong. On the return flight we had a two-pasta combination which was terrible, and a salad of rice. Before landing, we were served an anemic muffin with no butter or jelly. I guess the new owners have no intention of continuing the wonderful cabin service that we have had in the past. We will now choose Delta.","","Couple Leisure","Economy","Rome to New York","3.0","4.0","4.0","3.0","3.0","3.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Studzinski","Poland","2015-07-05","Check-in smooth, Priority Security Line, excellent new Preludium Lounge at Warsaw Airport, one of the nicest loungest I've seen. Boarding on time. Quite old A320, with only 1.5 rows of Business Class. No welcome drink, but newspapers and magazines offered, Italian only. After take off - hot towels and meal, which was horrible. From an  Italian airline I'd expect great Italian food and wines, but I got some mushroom salad with ""feta""-like cheese and hot cottage cheese mixed with tomato sauce - inedible. There was no choice of wines, only one kind of each, I took red, but again, poor quality. Except wine glass on a tray, all other drinks were served in a plastic cup. After dinner, grappa and limoncello was served, again in plastic, but limoncello was too strong for my taste. Cabin crew was very nice and perfectly groomed, but food was disaster. No inflight magazine available in any seat pocket, only old and damaged shopping catalogue. Not recommended.","A320","Business","Business Class","WAW to FCO","2.0","3.0","5.0","1.0","1.0","4.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Aaron Gourley","Canada","2015-07-04","We arrived at Cagliari airport 3 hours ahead of time so we would be first in line. We explained at the desk that we had a 50 minute connection to make. Because we were travelling with a baby we had to go to the transfers desk in Amsterdam airport to print our boarding pass, so we could not check in early for our international flight. The lady at the desk was rude and surly. She said she would ""See what she could do."" When we asked for seats near the front of the plane so we would have time to make it to our connecting flight. ""What she could do"" was to place us and our two children at the very back of the plane in the very last row where we would have to watch every single other person disembark before us. The plane was 70% full, and there were many seats available near the front of the plane. After this she printed off our tags for checking our bags. She showed us one, showing that the bag would make it all the way to our final destination. All the other labels she didn't show us, and they all were going to the wrong airport altogether. Luckily my wife noticed our stroller tag and ran back to talk to someone else who wasn't so rude. We booked our flights through KLM, and unfortunately had to finish the flight to Sardinia via Alitalia. When we got to the desk to check in (again because we had small children) there was a lot of head scratching and confusion. They tried to charge us for our baggage that we had already paid for, which would have cost us an additional $200 Euros. We booked our flight through KLM and all our bags are entitled to go with us from start to finish. So after an hour at the desk while they made snide comments again we were placed at the very back of the plane. From start to finish the ground crew were rude and dismissive. ","","FamilyLeisure","Economy","Cagliari International Airport to Amsterdam via Rome","1.0","3.0","3.0","2.0","1.0","1.0","1.0","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","N Parker","Canada","2013-07-15","Toronto to Gatwick return. Flights on time but do not waste your money on advance seat selection. Did not get paid for seats on either flight couldn't even sit with my wife on the return flight. Advance check in website did not work for return flight most seemed to be in the same predicament as check in line was huge but no one using the bag drop line. Check in agent tried to charge overweight for bag that he stuffed into the scale but strangely enough weight was fine when bag was put on the belt properly. Upgraded to Club at gate for outbound flight when original seats were unavailable old seats armrest trays and no seatback entertainment not really much different from economy. I wasn't expecting much from airline food but the meals in both directions were of a standard I would have hesitated to give to my dog.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","E Heff","United States","2013-07-14","Toronto to London in June. Flight out was on a plane not yet completely remodelled but certainly comfortable. The overhead TVs were a downside to this plane and are almost impossible to see from many seats. We left TO on time and only complaint besides the TVs was the temperature in the cabin was very warm. On return we were in a larger completely remodelled aircraft with TV at every seat. We paid extra for bulkhead seats directly behind the premium seats and there was tons of legroom-worth the money. Unfortunately this area is where families often travel and we had a child who was noisy-crying a lot during the flight. I would not have been impressed if I had paid the extra for a business class seat as the kids were directly behind those seats. All this being said I was pleased with the flight and thought it was good value for the money.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Gill","Germany","2013-07-10","Took the Option Plus with emergency exit seats. Would recommend exit seats in the middle of the plane not the 3 towards the window as every time I fell asleep someone would fall over my feet. Option Plus was really convenient especially the speedy check in however I would rather pay a bit more and go for Club Class. Service was probably the best service I have seen in years. They constantly have a smile on their face and after a chat with one of the flight attendants it seems that they actually like their job. Food was the typical Airline food - had worse had better. Both flights reached their destination ahead schedule and the planes were clean and had a personal TV at each seat.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Stephen Williams","Australia","2012-05-22","I booked a $99 intro fare plus $50 of extras from SYD-KUL and requested an OptionTown upgrade for $115 in the Premium cabin. Check-in at Sydney was easy with a separate Premium check-in desk so no waiting. I had seat 1G on A330 so plenty of legroom in the middle bulkhead seat with a budget version of angled lie-flat seating. Left the gate 10 mins early after take-off the crew handed out pillows quilts and any pre-ordered entertainment devices and meals. They gave me the choice to eat later which was appreciated. There is a BOB menu of basic Asian and western snack items and drinks. The problem with the cabin crew is that there was not obvious way to determine if and when they where serving food or drinks. You simply had to get their attention as they whizzed past. The portable video/music unit I was given failed to produce any sound so was sent back to be replaced by a second until that was taped together. The crew were quite pleasant.","","","Business Class","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Manns Stephen","Australia","2012-05-16","SYD-KL return. Staff were friendly and efficient. Plane was new and comfortable. Smooth flights both ways good food easy check-in. Inflight entertainment was a bit limited however not a huge issue on an 8 hour flight. This was my first flight on a low cost carrier and would not bother with anyone else if air Asia is available. LCCT terminal in Malaysia is sufficient plenty of eateries.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Marcus Hay","Australia","2012-05-13","SYD-KUL. These flights were ridiculously cheap and although I was fearful it was not a bad experience. The main disadvantage of using this airline is the LCCT at KUL which is just a hassle in terms of transport and facilities. I took KLIA transit which was ok. The plane (A330) was pretty neat and the seat was comfortable. The plane was packed for both flights. Meals can only be pre-ordered and are not available for sale. No entertainment options were offered. Both flights were about 30 mins late. I applied for optiontown upgrades on both flights but did not get either. On line check-in worked well but there are no 2D barcode scanners at Sydney airport.","","","Economy","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ian Buchanan","Australia","2012-05-09","On my latest trip from Sydney to KUL I tried Air Asia X new flight in Premium Class. The trip exceeded my expectations on all key dimensions of: Check In - smooth and 'prioritised' for Premium Seats - comparable with all main premium competitors Inflight service - warm and friendly Food - some of the best Nasi Lemak I have tasted. Summary: Excellent value.","","","","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Colin Himmelberger","Australia","2013-04-17","I have taken 2 trips to Phuket in the last 6 months flying AirAsia from the Gold Coast I found them to be an excellent airline they always left on time and arrived on or before the advertised arrival time the cabin crew are great and the food was not bad either the in flight entertainment was ok. They had the shortest travel times from all the airlines that fly to Phuket and the best prices.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","W Steward","South Korea","2013-04-01","Flew from Cochin to KL to Incheon. If you are taller than 180cm there will be not be enough room for your legs. They will push up against the seat in front and you will constantly get bumped if you're sitting in the aisle. Having to wait at LCCT is an awful experience. The public address system announcing the flights is ridiculously loud and the static is so bad that it's impossible to understand anything being announced. While boarding the crew insist on blasting cheesy rock music regardless of the time. The vegetarian food is over- priced for the small serving I received. The amount of money saved is minimal after adding up all of the extra costs.","","","Economy","","2.0","2.0","4.0","2.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","Thailand","2013-03-30","My first domestic trip CNX-DMK return. Was pleased to see what they had done with DMK. Disappointed that we were bussed to terminal but as it dropped us off nearer baggage area without walking far we shouldn't grumble. Efficient boarding at both ends meant early arrival on both sectors. Had the pancake combo for breakfast. Surprised that the drink offered was water and not coffee. I only used them as a friend arrived at DMK also with Air Asia. Price was almost same as Bangkok Airways to BKK and will continue to use them if flying to BKK and beyond. But TAA and DMK is an attractive alternative if just flying to BKK.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Smith","United States","2014-09-01","Alaska is our airline of choice. MCI-SEA-ANC flights generally good and on time. New Sky interior slimline Recaro seats (a bit uncomfortable). On landing at Anchorage the pilot apparently took a wrong taxiway or misjudged the turn as he braked to a halt (squeal on the brakes hard stop) then used reverse thrusters to turn the plane completely around. ANC-SEA-MCI late flight out of ANC substituted a smaller plane which put us in a non-recline seat. All in all we have been satisfied with Alaska and will continue to use them as these are somewhat minor issues and tend to be found on all airlines.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Joseph Hammer","United States","2014-08-28","I flew Alaska non-stop from Dallas to Portland first class. The crew were very friendly and attentive to everyone's needs. We had an hour delay after boarding the aircraft in Dallas but the crew kept everybody informed and kept serving drinks and a small snack for us. Very impressed with their first class service.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Briolat","United States","2014-08-28","Recently flew on Alaska Airlines with my 2 longer legs (TUS to SEA and ANC to PDX) in First Class. On these flights (along with the other 2 segments) the flight and flight crew were fine. My complaint is with what defines ""First Class"" to Alaska Airlines. On TUS-SEA our meal consisted of a chicken sandwich and a chocolate mint! No inflight entertainment devices provided. On the ANC-PDX segment (which was 2.45 Alaska time to 7am PDX time). No wake-up breakfast which meant zero food provided at all. Flight attendant asked if we wanted anything as we were already in the process of pre-landing operations. And since an overnight flight no inflight entertainment. Guess I'm expecting too much for paying for a first class seat.","","","Economy","","8.0","5.0","5.0","3.0","2.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Lindsay Eandres","United States","2015-06-26","The cabin was staffed with quite a few FAs and we were told that the F&B manager was on board making sure that the service was up to standard for their new something or other ... it was a long spiel. Cabin seemed new, leather and seats reclined nearly but not completely flat. Food was a disaster and my expectations had been raised by the greeting. I ordered the veal (a mistake) and it was tough as I expected but the sauce that was on it was so salty that it was inedible. My traveling partner did not eat as he was asleep. When I asked for something else, I was told that only pre-made cheese plates were left and they all have blue cheese on them to which I am allergic. After that, it seemed that everyone was busy and no beverages or anything else was offered for the remaining four hours of the flight. When the plane was landing, I was asked for feedback and I said that I was hungry since they had no other food. The FA said they did have more food, and offered me something but at that point the trays had to be stowed, etc. I am not sure why this was handled so poorly, I was polite and understand that the crew does not make the food. Even some bread or any other option would have been appreciated and since the person I traveled with did not eat and some seats were empty, it seems odd that they thought they ran out of all other food options.","A330","Couple Leisure","Business Class","Abu Dhabi to Venice","1.0","4.0","2.0","1.0","3.0","3.0","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","André Grotenhuis","Netherlands","2015-06-25","Boarding via busses was rather chaotic, some people needed to check in their hand luggage, others not. The flight was operated by Air One. Cabin was clean but worn out, several seats were disfunctional. The seat pitch was the smallest I have had in any airplane. I am just under 6ft and with normal weight, but I could not sit in any position without my knees being crushed by the seat in front of me. Shortly after start the man in front ofme reclined his seat (reclining is very limited) but this made any further movement impossible. The person in front of me claimed that he did not understand English, the stewardess tried to convince him to move his chair upright but he refused. Stewardess told me that it is his right to recline. Fortunately, it was just a little over one hour flight. Cabin attendants were friendly, served a soft drink and sweet or savory snack. Disembarking the plane was again chaotic, the first bus left the tarmac half empty, the second and last bus was overcrowded and felt suffocating, standing in the hot noon sun with doors closed for too long. It is difficult to avoid this airline whenever travelling in Italy, I also had better experiences with Alitalia (but you never know if it is carried out by one of their partners, it was not stated when I checked-in).","A321","Business","Economy","Milan Linate to Napoli","3.0","1.0","4.0","2.0","","1.0","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Frank Viero","Italy","2015-06-23","Verona to Barcelona on Embraer 175 departed late. The flight was good and the cabin crew was arranged of two staff. The flight from Rome to Barcelona departed late due to airport problems. The crew was helpful and smiling. The flight was cheaper then Ryanair.","E175 / A321","Solo Leisure","Economy","Verona  to Barcelona  via Rome","10.0","5.0","5.0","5.0","","4.0","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Blunden","Canada","2013-07-09","Booked round trip flights for our family of 4 (2 adults 2 kids) to the UK from Vancouver. Flew AT576 YVR-LGW and I just returned on AT677 LGW-YVR (wife and kids return next week). Overall pleasantly surprised. They were by far the cheapest option for us compared to Air Canada and BA. Both flights ran on time and were comfortable. Food was fine and service was good - cabin crew came through often and were attentive. They give the kids a goodie bag which kept them amused. If you travel with kids under 12 sign up for the kids club (free). They get priority check-in boarding snack vouchers priority luggage etc. Finally a perk to travelling with kids! Only complaint was that we didn't get the new cabin interiors on either flights which meant no individual TV screens but I see they are on a 2 year plan to complete this by 2014. I would use them again if their prices were competitive to the big carriers.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Barker","United States","2013-07-08","Great prices reasonably comfortable seats but a risky airline compared to others. Glitches from the start with online booking and customer service is non-existent. We had Option Plus but still had to wait more than an hour in chaotic confined area for boarding passes at Gatwick. My wife's ""priority"" bag didn't show up in Vancouver and the crew there seemed utterly confused as to what to do after I eventually found the service desk. Fortunately they found the bag in London and sent it to Vancouver the next day but were not able or willing to forward it to our house in Washington state necessitating a trip at my expense to the border to pick it up. Even with the great prices I would be very reluctant to use them again.","","","Economy","","2.0","4.0","2.0","3.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","N Kabir","Canada","2013-07-08","Club Class is not really a business class it is somewhere in between Premium economy and Business class. Saw the promising advertisement of new Club Class cabin and booked one way trip to London in Club class got seat confirmation in the new cabin right away. 1 month later during check-in process figured out that the flight will be serviced by the old aircraft (old cabin is nowhere close to Business class and is not worth the money). At the airport during the check-in process faced extreme rudeness and inprofessionalism of the person at the check-in counter. If you are a regular business class passenger do not waste your money and time on this airline.","","","Business Class","","","2.0","2.0","2.0","1.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Len A Rutten","Australia","2012-05-07","I would refrain from using this budget again especially on long flights like Sydney-KUL as even basic essentials like free access to drinking water is charged for seats are ridiculously narrow (9 abreast when the Airbus seating should have been 2-4-2 rather than 3-3-3). Not good for long haul passengers.","","","","","5.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Williams","New Zealand","2012-04-24","CHC-KUL KUL-SIN SIN-KUL KUL-CHC. On all 4 flights I took over a 2 week period my expectations of this low budget carrier were pleasantly exceeded. Flight crew are very good and efficient. On CHC-KUL flight we were seated at the rear of the aircraft and attendants offered the middle row of seats for us to lie down on. Both meal services offered different dishes which were still hot when they arrived - food was very nice. I am 6ft 3in so was surprised by the leg room. My only gripe would be that when completing online check-in my travel companion and I were separated and I had to pay to have us seated together. We paid extra to be seated in the hot seats to find that the plane was only half full.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Eleanor Davidson","Australia","2012-04-22","Gold Coast to Kuala Lumpur premium economy. Great experience and would fly Air Asia again without hesitation. Flat beds only 12 premium seats so very quiet. Service attentive. Food average but who needs a lot of food and alcohol when flying out at 9.25pm. My daughter booked separate booking GC-KL and then KL to Phuket and was made to collect her bags in KL whereas mine went straight through. Collecting the bags and re-checking them in was a nightmare. LCCC the low cost terminal is everything they say it is. Crowded disorganized and a poor reflection.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Peter Wilson","New Zealand","2012-04-11","After travelling Air Asia on a rugby trip from Christchurch through to KUL and then on to Clarke. I have nothing but great things to say about this so called budget airline. Food was great and staff were fantastic. Seats were great and all ground staff were happy to help. Its a shame that Air Asia have to pull out of Christchurch.","","","","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Eric Lim","Singapore","2013-03-25","PEN-SIN on a very new A320. Pre selected seat in the first row (1D) as I wanted to have a fast clearance out of Changi Airport. Aircraft was pushed back 10 minutes before ETD and arrived SIN 20 mins earlier than ETA. Efficient cabin crew.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Alain Kupferman","Thailand","2013-03-14","I have been flying with my wife who has problems walking and needs a wheelchair from Bangkok to Kuala Lumpur and return. Flights were on time with nothing adverse to report and a very friendly crew. What is annoying is the way AirAsia are managing to increase prices: additional fee for credit card payment additional fee for seats (I can agree to a supplement for seats with more legroom) but to have to pay an extra fee for any seat is something than even Ryanair has not (yet) considered how can you fly without a seat? Additional fee for wheelchair use (4 USD it means 16 USD for a return trip). If you consider all this the price is not too different from what you can get on regular airlines and this will be my choice next time.","","","Economy","","7.0","2.0","5.0","0.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Egginton","Indonesia","2013-03-13","Flew BKK to Singapore with Thai Air Asia. Another bus to the plane. Lot's of empty stands but I think the Airbus and stand do not match. They boarded the bus by row numbers but this soon turned into a free for all. Staff friendly and the normal service standards of a budget airline. Couldn't beat the price compared to the full service airlines.","","","Economy","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Lum Munhon","Malaysia","2013-03-07","Flight AK1441 from Hanoi to Kuala Lumpur. Booking and flight document indicated departure of 21.00 Vietnam time and arrival 23.15pm Malaysia time with no delay in departure time. Arrived Kuala Lumpur at 01.15 (the next day) without any transit only to find out later that an added 2hrs flight is due to inconsistency in flight details generated by airline's system against actual flight duration. Ample of residual consequences including airport pickup charter and hotel booking arising with the timing mistake made by the airline's system.","","","Economy","","3.0","1.0","1.0","1.0","0.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Plachta","United States","2014-08-28","Flying from Soldotna AK we were fogged in. In only takes a short while for fog to burn off but they delayed the flight twice and then canceled it. I had the option to either have a 12 hour layover in Anchorage or spend the night in Seattle's airport. After waiting 3 hours I was flown to Anchorage. I had 100lbs of frozen fish I worked hard catching. Alaska air refused to help in any way. No mailing my fish home no putting it in a freezer. They refused to put me in a hotel to sleep no options whatsoever. I called them and the woman told me ""We can't pick up the tab for every act of God"" and ""this happens all the time."" Once in Anchorage I tried to switch to the flight where I stay overnight in Seattle because someone I knew had a freezer and I could stay there. Customer service said 1 seat was left while asking her supervisor permission the seat was taken. I took the next flight 4 hours later only to find out the freezer was unavailable so late at night. So I was sent by customer service to get my fish from baggage (it was checked) then come back. I did and asked again to change to the plan to layover 12 hours in Anchorage. I went and waited in line again. I got my fish into the freezer in Anchorage for 28$ not bad but I shouldn't have to pay for that. 3 hours in Soldotna 12 hours in Anchorage a red-eye flight to Seattle then another 3 hour lay-over until my next flight home which is only a 2.5 hour drive. I was so exhausted. I can't believe this happens all the time and everyone lets them get away with this.","","","Economy","","","3.0","3.0","2.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Amanda Miller","United States","2014-08-28","My first flight from Vancouver to Seattle was great - the crew were fantastic. However my flight from Seattle to Salt Lake City was not very enjoyable. I found the crew to be lazy and rude. I tried to order a beverage on the plane and they had closed out early (1 hour early) and right after they had passed with the drink cart. I've flown before and unless there is turbulence then typically a plane will serve you until about 30 minutes before landing. One flight attendant was very rude. I usually love flying Alaska and was about to apply for my Alaska Air credit card but this was very disappointing. I think I may hold back on applying because of this particular experience.","","","Economy","","4.0","4.0","1.0","2.0","3.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","A Forsythe","United States","2014-08-26","This week on my trip to Seattle I flew Alaska Airlines when in the past I would normally fly United. Alaska Airlines far exceeded my expectations. If I could use them to fly everywhere I would. The flight attendants actually seemed happy and were very nice. The seats were extremely comfortable - much more comfortable than other flights that I've been on. The plane was clean. I will definitely fly with Alaska Airlines anytime I can.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","O Rizzo Jensen","Denmark","2015-06-21","Completely lacking the generosity of Italy. Alitalia may have a new livery but only serve a cup of coffee, water or OJ and some biscotti. I was starving and hoped to buy a sandwich and a glass of wine or Camparisoda. My next trip to Italy will be on easyJet, air Berlin or Ryanair.","320/321","Couple Leisure","Economy","Copenhagen to Catania via LIN/FCO","3.0","3.0","2.0","1.0","1.0","3.0","1.0","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Mary Savvas","Greece","2015-06-11","Flight AZ165 from Brussels to Rome, Fiumicino on 5th June 2015.  I was one of the passengers that were on time to the airport and at the right gate (A59). That wasn't the case with the crew who were late because of traffic problems! Airport announced that boarding wasn't possible at 17.55, we were told to board at 18.40.  I was reassured that not only I would catch my flight from Rome to Athens (AZ722), but also I would have time for an espresso in Fiumicino!  Meanwhile, Brussels weather deteriorated giving us the pleasure of being stay stuck inside the aircraft until 20.15. I agree that bad weather in Brussels Airport is not the airlines responsibility, but if the crew had been on time, the pilot wouldn't have lost the slot and the rest of our journey would have continued normally. On arrival at Fiumicino, all passengers stood in long queues from 22.30 to 23.59!  When we finished, we entered a bus that should take us at Sheraton Hotel, about 20 minutes away.  About half an hour later, the bus departed. I had to leave the hotel at 06.30.  No time for espresso, no time for anything else. My new flight to Athens was waiting for me at 08.40, and again I would be on time. I wondered if your pilots would also be, fortunately this time they did.","","Solo Leisure","Economy","Brussels to Rome","2.0","4.0","3.0","2.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Bennett","United Kingdom","2015-06-11","Flew VCE-AUH-VCE with a superb launch fare of just £320 return.  Both legs we had very modern and clean A330's with great AVOD.  Unfortunately for Alitalia but fortunately for us the flight ran with less than 30 pax on the way out and less than 60 on the way back so everyone could spread around.  Both flights on-time with good food and competent crews. The only bugbear is you'd think with a crew to guest ratio of 3-1 that it wouldn't kill the crew to do a few water runs inflight.  The return flight had Etihad crew supervising so maybe the Alitalia crew will no longer (famously) spend the entire flight behind the galley curtain.","Airbus A330","","Economy","VCE-AUH-VCE","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Grove","United Kingdom","2013-07-04","Return trip London - Vancouver. On the flight out the cabin crew were pleasant and attentive although not carrying pens when every passenger has to complete a customs form seemed an oversight. Food was perfectly adequate and occasional sights visible (Iceland Greenland) announced by the Captain. Return leg was bumpier and whilst still pleasant one of the cabin crew was French Canadian without perfect English which made drinks selections a little difficult (she didn't seem to know what root beer or cranberry juice was). Both legs landed early. Entertainment was appalling - a small TV about every eight rows hanging from the ceiling. Fortunately had a kindle and ipad with me. Cabin was very cold and if you want a blanket you have to buy it. I wouldn't call it ""cheap"" but seems to be the least expensive way to the North American West so can forgive their short comings. Not complaint free and I wouldn't label them 'best leisure airline' by a long shot but I'd fly again.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","H Smith","United Kingdom","2013-07-04","We flew to Vancouver it was just ok in Club TV screen on the wall no choice for a 9 hour trip. Our daughters were in coach and were cramped and hungry and couldn't see the TV so bored as well. We flew back from Calgary and the flight was worse there was still the old style TV's on the wall we were at the front so had the clatter of the kitchen throughout the night as well as the steward talking loudly about his weekend. If you wanted to use the toilet you had to walk though the kitchen and get in the stewards way Also had to ask for the toilet to be cleaned as it was disgusting. Again our well travelled daughters commented that this was the worst flight they had ever been on food awful and hard to get a drink. Would not willingly use this airline again.","","","Premium Economy","","1.0","2.0","2.0","3.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Wallis","United Kingdom","2013-07-03","Overnight flight from Vancouver to Manchester on an old airbus was probably the worst flight and airline my wife and I had ever been on. In flight entertainment was a single screen in the centre of the aircraft. Sound quality was atrocious with interruptions deafening static. My wife's was non functional anyway. Food was dire and by the time our turn came the main meals were gone and we had to have the vegetarian. No apology just this is it. Tray was practically thrown at us (including breakfast). Rudest cabin crew ever - they kept knocking my wife's seat without apology and when one deigned to speak said ""oh has that never happened to you before"". The lights were never dimmed for an overnight flight and the only sleep we did manage was interrupted by the duty free selling pre-empted by the usual seat bumping. This is the first and last time we would use this airline and would not recommend it to anyone. Old aircraft and rude staff - never again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","0.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","James Riady","Indonesia","2012-04-10","Kuala Lumpur-Incheon Airport. Food was cold. Cabin crew sometimes rude when called. Seat space was really small. The seat across is 3-3-3 despite being A330-300 aircraft which should have 2-4-2 seat seating. Inflight entertainment was limited.","","","","","2.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Alyssa Lew","United Kingdom","2012-03-29","Aircraft took off and landed in Kuala Lumpur on time. Despite being a low-cost carrier Air Asia X provided an excellent inflight service. Stewards were on hand to help passengers with luggage. Very comfortable and spacious seats. Overall it has provided a better inflight experience than many other carriers I have taken.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","N Werner","Switzerland","2012-03-26","KUL-KIX-KUL in Premium Class. Check-in was quick and efficient however flight was delayed almost 3 hours. Communication was not very good but after 2 hours they handed out water and muffins. Onboard the seat was comfortable and much better padded than other airlines. Food is same as economy the crew was very friendly efficient and professional. Return flight on time and I slept for 6 hours. A great service for a low-cost airline in their premium cabin.","","","","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Y Shah","Malaysia","2013-02-27","Traveled to Denpasar Bali on Dec 2013. Had no issue with the QZ flight the ground staff and flight crew in KUL were attentive and nice. However for the return flight the ground staff in Bali didn't even bother to explain to us regarding the flight delay it was delayed over 3 hours. No refreshments at all. Just an announcement regarding the gate change. I've had delayed flights with AA while in KUL they provided us info on why the aircraft was late even meal vouchers and food but not in Bali. Very disappointing!","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Alain Kupferman","Thailand","2013-02-26","Flew from Don Muang Bangkok to Jakarta. Planes clean and new flights were on time crew indifferent seats narrow. However considering the price a very good alternative especially in Bangkok where you can enjoy the now (almost) empty Don Muang Airport with no queues at the immigration and fast luggage deliveries.","","","Economy","","8.0","2.0","3.0","0.0","1.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","P Metcalf","Australia","2013-02-21","Flew from SYD-KUL return. Was quite happy with them on the first leg apart from the poor airport at LCCT on the return leg they changed the rules for cabin baggage denying both of us a second carrier bag allowed onboard. Very disappointing and rude ground staff. Very poor organisation. On the same flight staff failed to secure toilet doors before takeoff so they swung open abruptly. I'd avoid flying them again.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Tom Eichenberg","United States","2014-08-18","We flew from Maui to Seattle with a connection in Seattle to Washington D.C. First the plane leaving Maui was delayed for over 3 hours. Alaska Airlines took us off our connecting flight without telling us (Seattle to D.C.) and booked us on a much later flight. Thank goodness I checked before departing from Maui. I was told that they didn't think there would be enough time to make the connection. I asked for them to get me on another flight/airline where I wasn't waiting for my connection for five or more hours. They couldn't do this I was told. I demanded to be put back on the earlier connection and told them I would attempt to make the connection although I had less than 30 minutes to do so. I was told that my seats were already taken by someone else. I informed them that tickets had been given to me already for my seats and they had better get me back on that plane. After some time they did get me back onto the connecting flight from Seattle to D.C. The plane from Maui to Seattle took off several hours late and it did not have very good air conditioning. The plane was hot poor service and I was not impressed at all with Alaska Airlines. I will never fly with them again. The connecting flight from Seattle to D.C. was also very hot on the plane. Don't fly Alaska Airways. Go with another carrier such as United Delta or American Airlines.","","","Economy","","","1.0","2.0","3.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Tymoshenko Yevgeniy","United States","2014-08-05","Flight was supposed to depart at 1.30pm from Seattle to Long Beach but it didn't. For the first hour the flight was delayed because one of the aircraft crew was late” Then we were told the flight was delayed for another 3 hours. I could not wait any longer. I requested to be put on another available flight to California. I was placed on flight # 464Y Seattle to Los Angeles with departure time at 7.25 pm. I wasted 6 hours of my time and I had to pay an extra fee to rent a car from LAX area and pay with higher rate. I arrived in a hotel at 11.30 pm. The trip to Long Beach took me 12 hours instead of 5 hours. I would be OK with this if the flight back to Seattle had not been canceled too. Flight 3477 from Long Beach to Seattle with departure time at 7.25 pm was canceled because of some engine problems. At 11.00 pm I was told that the aircraft would not be fixed any soon and all hotels around Long Beach and LAX were booked. I had to take a taxi to LAX and had to sleep on the bench in LAX airport so I could finally fly to Seattle on the 6am flight. It was the worst experience in flight and I am flying for business a lot.","","","Economy","","","3.0","4.0","0.0","0.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","P Sawyers","Australia","2014-08-02","Flew LAX to DCA. Delay leaving LAX due to air traffic congestion but was kept informed. The seats were pretty uncomfortable considering this was a 5+ hours flight. I was very glad that I purchased a 'comfort seat' alongside as I was coming off a 15 hour flight from Australia and had space to spread out. The cabin crew were lovely and most helpful. We had a strange delay in DCA as we arrived 2 hours late due to earlier delay and adverse weather around DC and the Alaska gate was taken by another Alaska plane and we ended up waiting around 30 minutes on the tarmac for space to be found. Would use them again but would definitely purchase the comfort seat for added space.","","","Economy","","7.0","2.0","5.0","3.0","2.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Michael Hedges","United Kingdom","2015-06-07","We flew as a party of 2 from London Heathrow to Naples changing at Milan Linate. On all 4 flights the cabin crew were just adequate with friendliness. There was no information about transfer instructions when reaching Milan we had to find it out ourselves. You have no choice of an alcoholic drink only tea/coffee or juice and the cups are small and only half filled and you only get given a very small bag of biscuits. I know they are only short hall flights but as a frequent flyer with BA we are offered a full range or food and drinks. Bags arrived where they should have but would not fly with Alitalia again.","","","Economy","","2.0","4.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Alan Thompson","United Kingdom","2015-06-04","London City to Bari via Rome Bari to Heathrow via Linate. Slow bag drop at City but quickly through security. Flight to Rome fine. Rome Fumicino still a shambles after the fire lucky we had a long wait for the slightly late Bari flight as transiting was a nightmare. Home trip on time both legs and very fast. Nice crews drinks and snacks adequate. Fare was half that of BA and Easyjet at the UK half term break.","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Donato Genovese","Switzerland","2015-06-01","I flew from LIN to CPH and back. The in-bound flight took off on time and landed ahead of scheduled in Copenhagen the return flight from Denmark landed on time in Milan. Plenty of legroom super competitive price (100€ round trip) quick and organized boarding (with rear rows getting in first and front rows after) and good pilots who made the flight pleasant and safe. Basic snacks and drinks but on similar short flights I have not seen other airlines giving more.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","I Reena","Canada","2013-06-28","Toronto Pearson - London Gatwick TS322 May 29 2013 Economy. Return London Gatwick - Toronto Pearson TS723 June 10 2013 Economy. Flight from Toronto to UK was terrible - no TV's besides ones in middle for all. Flight from UK back to Toronto I was seated in the middle section which seats 3 I had my boyfriend on my left and suddenly a large man sat on my right. Within the next 20 mins of being seated I was very uncomfortable and asked to be moved. I moved for the next 8 hours. Not only did I have to move seats I was also not able to sit next to my boyfriend as was booked. My experience was unacceptable and unfair.","","","Economy","","","1.0","3.0","3.0","4.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Eileen Brand","United Kingdom","2013-06-25","Never having been on a long haul flight before I was dreading the experience especially having read some derogatory reviews. I was delighted with the plane the staff the food and the entertainment. My first long haul from Glasgow to Calgary and then return from Vancouver were faultless and I would not hesitate to travel Air Transat again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Conroy","United Kingdom","2013-06-23","Recently travelled from Manchester to Vancouver and return. We were concerned after reading some reviews. However all our worries were groundless flights were on time staff courteous and efficient service and food excellent. Not having individual TV screens was mildly inconvenient but we knew that was the case when we booked. We would not hesitate to travel with Air Transat again and shall recommend.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","James Halley","United Kingdom","2012-03-22","LGW-KUL. Managed to obtain promotion fare which was too good to pass up even once I had paid for extras like food entertainment and baggage. Very positive experience. I was impressed with the service but disappointed to learn that the flight stops running next week. My aircraft was about one third full even at those prices.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Rueckert","Germany","2012-03-06","ORY-KUL-PER MEL-KUL-ORY. You exactly get what you pay for. We were aware of that so the experience was overall positive. The only thing that seems unnecessary is that you have to collect your bags in KUL check them in again a couple of minutes later. Overall the flights were uneventful. AirAsia X offers a very cheap option to Australia (less than 700 EUR return).","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Chin Yee Meng","Malaysia","2012-03-01","KUL-TSN-KUL. Very comfortable flight however the that FA was rude and unfriendly. The pre-booked meal was very small and not tasty. Overall value for money.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Jaiea Manikam","New Zealand","2012-02-28","CHC-KUL-CHC. Very comfortable flight no different than one of the more expensive carriers. The 1 prepaid meal was disappointingly small for the price paid. Also when booking price rose substantially. The usual add ons however the top $90 fuel surcharge. What is that? Overall an excellent airline using nice modern aircraft. Far cheaper than the alternatives and would definitely use them again where possible.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","T Savaglia","Australia","2012-02-27","PER-KUL-MEL and was pleasantly surprised. Bought fares on sale so wasn't expecting much but the service was good leg room the usual and flights on time. Happy with the inflight entertainment and food was fine. They are a great budget airline.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","L Y Chiew","Australia","2013-02-14","Flew from Sydney to Penang via KL then Penang to KL KL to Miri Miri to Kuching Kuching to KL and then on to Singapore. Both ground and air crews were excellent extremely helpful and kind with our elderly parents with mobility issues. Check in at all airports was quick and efficient. Arrival at KL LCCT was a shock did not expect to have to walk the long distance from the tarmac to the terminal building in the hot blazing sun. Most airports would have a bus to transport the passengers to the terminal building. Not a good first impression of KL. Will certainly fly AirAsia again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Mola","Australia","2013-02-08","Bangkok to Singapore on 30/1/13. Easy check in at Don Muang airport and was given an aisle seat as requested. Friendly airline staff and a good selection of food on sale. A little different to the grumpy lot on my next flight on Qantas from Singapore to Sydney.","","","Economy","","7.0","4.0","5.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Paul Bailey","United Kingdom","2013-02-08","Recently flew return from Bangkok Don Muang to Chiang Mai. Check-in was very good at both airports both flights were on time nice clean aircraft and first rate cabin crew.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Daun Frederickson","Canada","2014-08-02","We traveled home from Las Vegas on Tuesday July 29. Our plane was 4.5 hours late and I cannot say enough how great the Alaska Airline staff were . They were very helpful apologetic and kept us informed the entire time on what the updates were on our flight and when we could expect to take off. We really appreciated the positive attitude and genuine care of their employees. It made the inconvenience of having to wait for our flight much easier and very helpful.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet","United States","2014-08-02","Just returned from my trip south ANC-SEA-EUG and returned EUG-PDX-ANC. All flights were fine the crews were all professional clean aircraft on time and the food was quite decent. We had quite a few young children flying back to Alaska with their parents from 3 months of age up to five in my section. The flight attendants were very helpful and appeared to enjoy the interaction with the little ones. I flew the 400 model combi south for the first time. Not bad at all for a red eye flight. All in all a fine experience.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Kaldate Rajesh","United States","2014-07-29","July 24th. Flew SLC-SFO in the morning and returned the same evening. Best short haul domestic experience this year. Boarding handled smoothly. Flight crew extremely polite and courteous. Cabin nice clean and the temp. Was well controlled. Both flights on perfect time. Will try to fly more with Alaska if possible.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Ramona Tyma","United States","2014-07-20","Flew from Orlando on 5/29/14. Flying from Tampa to Seattle on 8/9/14 and returning on 8/31/14. Crew were attentive friendly and a pleasure to spend 5.5 hours with. Food was fresh warm and tasty. I am so happy they added round trip non-stop Tampa to Seattle. Absolutely perfect for me.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","B Giuseppe","Italy","2015-06-01","Flight AZ 355 Nice-Rome 31st May 2015. Boarded on time at 18:. (flight was supposed to take off 18.35) After two hours seated inside the aircraft the Captain announced a Non Repairable technical problem and invited all passengers to disembark. The shore staff were totally lost and confused fighting each other in deciding what to do with us. We have been escorted outside the security area and left with no information for another two hours after that I left the airport at 22.00 hours and went back home. No a single glass of water was offered to the unlucky passengers.","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Crociani","Italy","2015-05-27","FCO-TXL-FCO. Both flights with A319 cabin crew nice and food service ok for 1hr 35min flight. Everything went smoothly and on the return we arrived 20 min ahead schedule. Will fly them again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","K Brecht","United States","2015-05-27","Upon our arrival to Rome from JFK on May 7th we were notified that Rome Airport was closed to outgoing traffic. The Alitalia representatives were very disorganized. Different representatives dispensed different information at the Rome Airport. As a result of the Terminal 3 fire at Rome Airport we were only offered water during our 39 hours at the airport. We waited 4 hours on line to get airline tickets to Turkey and as a result missed a wedding that we were supposed to attend we never got to attend. We had to eat all our meals at the airport in addition to trying to sleep at the Rome Airport seriously would consider not flying Alitalia in the near future.","","","Economy","","4.0","3.0","4.0","3.0","0.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","G Bertenshaw","United Kingdom","2013-06-23","We flew Manchester to Toronto then back again an ancient A310 going out and a A330 on return both were cramped uncomfortable planes. No personal entertainment screens limited leg room and narrow seat width annoying things like arms rest that wouldn't fold out the way and limited toilets meaning long queues in the aisles. Our return flight was delayed for an hour on the ground while maintenance were on board then we had to fly a different route back as the problem wasn't resolved which resulted in being an hour and a half late. While on the Tarmac no drinks were served I had to ask twice for some water for my 4yr old it took 30 mins for them to bring him a glass. Seats were incredible uncomfortable and we couldn't wait to get off the plane. The food was appalling. The cabin crew were rude and we could hear them gossiping about other passengers on board as they walked past. Everything seemed like a problem for them.","","","Economy","","","1.0","2.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Mortson","Canada","2013-06-21","YYZ (Toronto) to Rome Italy. We have flown with them many times and once again we had a great experience. We have flown them we have gone Club class but for the second time we went option plus for this trip. It cost $130 per person return and it was well worth it for our 8.5 hour flight. You get your choice of seat when you book choice of meal before economy class and many small perks. When we went to Mexico the cost was $80 again worth it. Every time we have flown Air Transat we have had a great flight and service and we will continue to fly with them if the price and location is right!","","","Premium Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Williams","Canada","2013-06-21","My wife and I travelled return from Toronto to Gatwick London. Left on 4 Juen 2013 returned 16/06/13. We were very pleased with the flights and service. The seats were a bit cramped but satisfactory for the journey. The food was good enough and the service excellent. Nice  pleasant cabin crew. Check in was fast and efficient friendly counter staff at Gatwick. Planes were in good condition and have a very pleasing interior. We would definitely fly Air Transat again.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Ktoo","United Kingdom","2012-02-24","LGW-KUL-LGW. If you get a promo fare there is little to complain about. Paid a basic fare of £260 return with additional fees for food and seating choice raising it to around £300. Paid for meals are very good but small portions. Check-in staff at Gatwick were very strict with baggage weight many were made to re-pack. No such problem at KUL. Our flights were 60% full so able to take a row for the 2 of us. Otherwise it would be pretty tight for a 14 hour flight. Cabin staff were friendly cheerful and helpful. Shame they are due to stop this service in May.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ross Wilson","Australia","2012-01-13","KL-MEL in Premium class. The wider lay flat beds are fantastic for the price they are not exactly lay flat but close enough and the duvet and pillow make it comfortable. Food served is same as economy and Air Asia is known for their quality food (Asian selection only) its tasty and a good portion size. Staff are friendly and attentive.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Khalid","Malaysia","2012-01-06","KUL-LGW-KUL and KUL-ORY-KUL on premium seats. The website booking was efficient and so was online check-in. Bag drop was a little tricky at LCCT but this could be due to sudden surge of passengers given the Christmas break. Onboard experience has been pleasant with friendly flight attendants comfortable seats good food comfortable pillows and duvets. Snacks served onboard were also good we had a croissant during the ORY-KUL flight. We didn't use the entertainment option. Ground crew particularly customer care in KL and check-in counters at ORY were helpful. Would highly recommend premium seats over other airlines' business class seats. An area for improvement would be that the onboard toilets were a little ""over-used"" and could potentially cause problems on long-haul flights in terms of cleanliness.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Zarik Zainuddin","Malaysia","2011-12-12","I recently flew KUL-LGW return and was impressed with the leg room and quality of inflight service. For a long haul low cost airline it's definitely at par or better than MAS. I would definitely fly with Airasia X again.","","","","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","F Haglund","Sweden","2013-02-07","DMK-DMK and DMK-KBV return on A320. Check in was quick. Flights on time. Seats comfortable and decent legspace. Crew attentive and polite. Food was decent. Luggage arrived promptly. Did miss that you could not buy a beer.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","L S Jong","Malaysia","2013-02-01","When 4 of us were flying from BKK-KUL on 15 Dec there was a 2 hrs delay and we missed our connecting flight to Kuching. All flights to East Malaysia were fully booked to an extend where no standby passengers were allowed. We tried to check with all other airlines none were available. When I presented my case to AirAsia counter at LCCT somehow the counter staff was able to fly us home. We appreciated their effort to make our travel comfortable even in a 'hopeless' situation. Most recently when AirAsia halted their KL/CMB/KL flights 14 of us were affected from 27 Feb to 5 Mar. Refund was fast even our connecting flights were refunded. Value for money. In terms of comfort services and planes are good. LCCT is sometimes below par especially the female washrooms - wet and smelly! Hopefully the new KLIA 2 will be a better terminal.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Bagus Widyanto","Indonesia","2013-01-30","The last time I flew Air Asia was when I returned back from Medan to Surabaya. It was a very long flight for an Indonesian domestic flight. More than 3 hours. It supposed to be a good flight but due to a delay my flight departed in the evening and I was devoid of scenery as it was dark. Seat pitch was not great for a flight longer than one hour. I had a mixed feeling over the food. The fried rice was terrible but the satay was great.","","","Economy","","6.0","2.0","4.0","3.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","A Santiago","United States","2014-07-12","PHX-SEA and back. The crew signed my Alaska Airlines history book they all chatted with me and seemed in good spirits. The flight was handled smoothly and the drinks and food was generous considering what we got was being offered free (sandwiches however cost 6 dollars on economy class).","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Sukasem Tejatanalert","Thailand","2014-07-08","Flew from Los Angeles to Anchorage on Alaska 149. The flight left and arrived in destination on time. The purchase food quality and quantity were OK. The drinks provided during the flight are more than adequate. The service was nice.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Morse","United States","2014-07-06","Plane delayed due to mechanical trouble. So they re-routed another flight and changed the direction of the flight and the stops although still ending up in Seattle where we were headed. So instead of leaving around 11am we left more like at 4pm. At our first stop in Wrangel some people got on. Then some more. Then a few more. After a while the crew started counting passengers. Then did it again. And again. Then they started asking names as well as counting. Then did that again. And again. And again. As far as I could tell they never found any trouble and never made anyone leave the plane. Then they said we were overweight and had to unload some fuel. After that they started counting and naming again. When I asked if they be serving dinner since it was now after 4 and we wouldn't get to Seattle until after at least 9 pm they said they had 4 wraps on board to sell. The CSA then came on the plane and yelled at me for delaying the plane! For asking if we'd get fed! More than an hour after that harangue we left. We arrived in Seattle around 1 am hungry.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen Sweet","United States","2014-06-23","ANC to SLC return in First both directions. I have no complaints whatsoever. The food was fine the service was excellent on-time both directions and the plane was clean. Their SLC growth (# of flights to and from there) has not affected their great customer service negatively as far as I could tell. One thing which was different on the return flight though was that the flight attendant came around prior to our landing and thanked each customer for flying with Alaska and I felt she meant it. It was a small but very classy thing to do as I have never seen this before. It is the small but kind gestures that help make a difference when I fly. Keep it up Alaska!","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","F Zadra","Italy","2015-05-25","Flown on FCO-NRT and back in November 2014. For the first segment I was Economy Plus. Just a waste of money. So no need to waste also time in reviewing it. On the way back I asked on board the upgrade against 800€. The seat is a real lie flat but somehow is feel a bit cheap and ""fragile"". The mattress is also a bit hard and is very uncomfortable for tall people the foot space that is very narrow and requires a lot off efforts to turn your body on the other side.. The grey design doesn't help as well: a bit boring. The amenity kid is just ok. The entertaining system is fine even thought he selection of film is not as nice as on other higher level airlines. The food is the only nice point: different choices of antipasti first course second course and dessert offered you on a tray: you can even taste a bit of everything. Also good selection of wines. The disappointing thing is professionally and the level of the service. I won't comment the ground customer service that is just shameful: nobody knows nothing or would better to say everybody gives you info that most of the time is just a personal guess. On board the service is a bit improvised and basically depends on the individual character of the attendant: if he/she is a nice one it all be nice. On the opposite if bad will be very rude. In any case it is unprofessional as there is clearly a luck of training and service minimal standards.","","","Business Class","","5.0","2.0","1.0","5.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Franci Ghe","Italy","2015-05-22","BLQ-FCO-BCN and return. Embraer 175 (amazing) and A320. Nice and helpful desk staff friendly cabin crew. Each flight was on time. I'll fly again with AZ.","","","Economy","","9.0","3.0","4.0","4.0","2.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Bruinewoud","Netherlands","2015-05-20","Our flight from Palermo to Rome was delayed for about three hours. A a result of this we missed the connecting flight to Amsterdam. This can happen. However travellers were never informed by Alitalia about the problems at Fiumincino airport. At Palermo airport no one mentioned the cause of so many planes being delayed. One had to fight oneself into a queue in order to get some information of the staff member who - as so often in Italy - hardly spoke any English. Arriving at Fiumincino airport in Rome the staff of Alitalia did not offer any service. We had to stay in the airport and were not even offered a cop of coffee tea or something to eat. Alitalia did not show any concern nor did they apologize for the circumstances. Travellers were completely ignored.","","","Economy","","","3.0","2.0","2.0","0.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","B Roelofsen","Netherlands","2013-06-19","Amsterdam to Vancouver and vice versa in May-June 2013 in the new furnished plane. We travelled economy and pre- booked Option Plus and made reservations for the duo seat in the back of the plane row 44 which is directly behind the last row of 3 seats. This gives you more room on the isle side which is very comfortable. Option plus gives you a lot of pleasant privileges: a bottle of Prosecco per person first choice of hot meal snacks from the bistro menu comfort kit. Staff was very friendly both ways and seats are better then we expected. They offered enough drinks more than we needed and we have had more than enough to eat. Very recommendable airline especially if you consider the prices compared to other airlines.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Derek J Sinclair","Canada","2013-06-16","My wife and I recently took flight TS296 and TS297 from Calgary to Glasgow and return we would like to say the flights were excellent from check in to landing on both flights. The new cabin lighting and design made the flights more relaxing. We will definitely fly with them again.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T VanLingen","Canada","2013-06-09","Toronto to Athens May 26/13 - Checked in online a few hours before flight. No good seats left (our fault due to late check in) check in at airport went off fast and effortlessly. Older plane with no individual screens. Row 27 (middle) right at the washrooms. The meals (3 choices) and service were good. Seats were comfortable enough. Entertainment was fair. Return was the same style of plane (Row 24 window this time). No individual screens. Meals (3 choices) and service were good. My only complaint is Air Transat really should be using the newly configured planes for all the long haul flights over 6 hrs. It would make the very long flights more enjoyable.","","","Economy","","6.0","4.0","4.0","4.0","3.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Thiruchelvam","Malaysia","2011-12-09","I recently flew KL-Christchurch return. It was my first time on AirAsia X. Given that I am over 6 feet I was very impressed with the leg room available. I sat 2 rows from the back. The new planes complimented by excellent service made it an enjoyable trip too. Consistency on the return trip was nice!","","","Economy","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Benedict West","United Kingdom","2011-12-07","LGW-KUL return. On the outbound leg we had the hot seats which have plenty of legroom but I found the middle seat I was in agonisingly narrow the tray table is built into the armrest leaving me feeling wedged in and very uncomfortable. If you are of larger build you will find that the regular seats with armrests that fold up are much more comfortable. A340 both ways were clean and in good order but both legs ran slightly late. Crew 'okay' nothing more. Food pretty poor and along with drinks even water have to be paid for. Remember cash or you'll be having a very thirsty flight! Return leg much more comfortable as we sat near the rear in the two seats together where the cabin narrows in regular seats.","","","","","6.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C Walsh","United Kingdom","2011-12-06","London-KL-Christchurch return. On all four flights very comfortable and well looked after by a professional crew. The food is good while the best value is in the cup-of-noodles. Air Asia X refrains from making lengthy annoying announcements nor does it draw out the meal service one is accustomed to on full-service airlines. You can ask for a meal at any time between services. Cabins are clean as are the bathrooms at all times which is appreciated. The A330 KL-CHC-KL is brand new and worth getting a seat in the last 6 rows which are spaced 2-3-2 for more comfort. Onboard food is very expensive when paying in NZD. A similar problem for AUD EUR and GBP too so always best to have MYR handy. For £520 return a great deal and felt great at the end of all flights.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Samson","New Zealand","2011-11-04","KUL-DEL A330 newish plane flight departed on time. Extremely efficient FA's very happy and obliging. Purchased a couple of beers outbound that were reasonably priced. Legroom sufficient for me and I'm 6'2. Arrived into Delhi 10 minutes early. Excellent all round service.","","","","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Phil Malone","Thailand","2013-01-25","I am unhappy that Air Asia's transfer to Don Muang airport has not improved any of their problems they had when they used to fly from Bangkok's main airport at Suvanabumhi. The delays are the same - from the check in counters to the flight departures. Last week I waited 1 hour in the check in line - unacceptable when they are only 1 of 3 small airlines using this airport. Then you have to take a bus from the check in gate to where the plane is located almost a kilometre away on the tarmac. Changing from Bangkok's main airport was supposed to improve all these things. Also transferring from Don Muang to Survanabumhi (where all the other airlines leave from) takes a long taxi ride of around 600 baht (incl. 3 tolls). It is just not worth using Air Asia in Thailand at all! Their website often goes down during your flight booking and there is never any response when you make a customer complaint. This airline makes changes to suit itself and save money but never makes changes for its customers.","","","Economy","","","3.0","2.0","2.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Jerry Zindel","New Zealand","2013-01-25","Numerous flights REP-KUL KUL-HKT HKT-KUL KUL-SGN. Experiences differ at each airport but check-in and boarding was smooth. Nice leather seats and although not a lot not bare minimum legroom. Good selection of food and drink (which was very cheap). The satay chicken was quite oily however the tandoori chicken wraps were nice. Every flight was on-time if not early. The Kuala Lumpur LCCT is a bit old and grubby but then again you do have to expect that when travelling low-cost.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Yapa","Australia","2013-01-24","Gold Coast to Colombo Sri-Lanka Via Kuala Lumpur. Flight was good and food tasted alright. We had no problems with baggage and staff were not all that bad. I didn't like the fact that you had to pay extra for in- flight entertainment and had no screen on the back of the seat in front of you but that is common with most budget airlines. I would certainly recommend Air Asia just remember you get what you pay for.","","","Economy","","9.0","3.0","3.0","2.0","1.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","P Miller","United Kingdom","2014-06-09","PSP-PDX-LAX. Two flights with Alaska both of which were on time departures and arrivals. Friendly cabin crew adequate legroom. All in all a good experience.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","John Logan","Australia","2014-06-04","In May I flew with the airline three times: San Francisco to Seattle at the start of my visit then a return flight at the end. In between I flew from Palm Springs to Seattle with the airline. All were good and timely. My main comments are words of praise for the check-in team at Seattle at the start of my return flight when they worked long and diligently to ensure my luggage in the hold was correctly tagged directly back to my home airport in Perth Australia for that 21-hour flight via Hong Kong.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","B Bachman","United States","2014-06-01","I flew from Seattle to Anchorage on a 737-800 with the new slimline Recaro seats. Each seat had a power outlet with a USB port and the seats were very comfy with an adjustable head rest and more legroom compared to the old seats. I noticed that there was no longer a barrier between first class and coach but maybe they will install it later. I had 30 minutes of free Wi-Fi thanks to a partnership with Allstate. I tested the speed at 2 Mb/sec download and 0.25 Mb/sec upload. I rented an entertainment player for $8 and had time to watch a movie along with a few other clips. The devices are a little slow and touchy but are still functional. Soon Alaska Airlines will offer entertainment on your own iPads laptops etc. I purchased the chicken dinner for $6 which consisted of boneless chicken breast mashed potatoes and green beans and actually tasted very good. The drink cart went around 2 times during the 3 hour flight and the second time I had delicious orange Tazo tea. Overall a great experience with great service all around!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen Sweet","United States","2014-05-29","Just back from my 3 week tour of the Lower 48 using Alaska from ANC-SEA-ATL return in First. All aspects of my various flights went smoothly. Very enjoyable experience. Flight crews were attentive clean aircraft arrival times early on most of the flights and the food was quite good as well. No complaints at all. Heading south again in two weeks to SCL. Looking forward to the Alaskan Experience once again.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","W Coenik","Australia","2015-05-16","Athens to Roma in Economy. Boarding was good but it turned rather bad once on-board. A women who decided that she wanted a window seat even though she did not have one just sat in one. This than created all kinds of drama. The mans seat who's this was asked her to move and she refused. He called a flight attendant and even she could not get her to move. She was glued to that seat and that was that. So the man had to move seats but he was with his wife and they wanted to seat together so all up 3 rows were shuffled to accommodate this women who wanted a window seat. Why the flight attendant just didn't move the original offender is beyond me. Once underway all was good. Short flight so no entertainment and a simple drink and nuts. Luggage was out quick in Roma.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Michelle Sherman","United States","2015-05-16","Flew from Miami to Rome and back in March 2015. Most uncomfortable seats I have ever experienced on an airplane. The permanently attached head rest actually pushes your head/neck forward . Flight was too warm on return and even though 11 hour flight water seldom offered. Little English spoke by flight attendants. Very difficult to check in online if you purchased on Delta Airlines website.","","","Economy","","1.0","1.0","2.0","2.0","4.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","P Byrn","United States","2015-05-12","Flew LAX to Rome Premium Economy on May 7. Overall a very poor product. Does not compare to other International Premium Economy offerings. Poor service lousy food and limited inflight entertainment options. So far no improvement in quality at this airline. I would not fly them again. Flight attendants go missing for hours.","","","Economy","","5.0","2.0","2.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Patel","United Kingdom","2013-06-09","Flew from BHX to YYZ on A310 had read some very negative reviews about the airline and aircraft so was very nervous about what to expect. But overall it was a good pleasant flight definitely more value for money as the fare was really cheap. Just like any other North American carrier the service and cabin wasn't what you find on Asian or European carriers but having said that the crew certainly made up for it with a great friendly attitude. Being a dual national I travel to Canada every year and have used AC/BA in the past but will certainly try to book with AT the next time.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Earl","United Kingdom","2013-06-03","My wife and I have just returned from a holiday in Canada. This was our first trip to Canada which was great and our first experience of Air Transat which was not so great. Unfortunately my wife is Coeliac so therefore needs a gluten-free meal. Despite having requested and received confirmation from our travel operator that gluten free meals would be provided on both the outward bound and return flights these did not materialise. At the Air Transit check-in desks we asked the attendants if the requested gluten-free meals were on board and both times we were told no. One individual even suggested that we should just go and buy something. It is time that Air Transat and in our experience most other airlines take these requests seriously and act responsibly.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Allison Martin","Canada","2013-06-02","On the outgoing trip from Toronto to Gatwick all was well we got bumped up to Club class. Return trip was not so good. We flew home from Glasgow on one of the ancient A310's the staff were very good but the plane was cramped. We did not have individual screens for the entertainment on a flight that long passengers should have a choice on what to watch. The food was awful I am not even sure what it was they served. It's time Air Transat got rid of those relics and updated their fleet.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Conn","Australia","2011-10-27","Overall not a bad flight. On return audio speaker at airport was not clear enough to hear what they where saying. They should call passengers at rear of plane on first so they don't have such a backlog of passengers waiting in the rain on the tarmac. Extra charges for DVD player food drinks and blankets etc is I suppose why it is a low cost carrier.","","","","","6.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","F Lee","Malaysia","2011-10-16","KUL-HND-KUL. There are Japanese Flight Attendants to assist non-English speaking Japanese passengers. Food was the standard AirAsia X fare although the timing of the service was not convenient for me (I just had lunch when we departed from KUL-HND). There was no problem delaying the food till later though. Luggage delivery at Tokyo Haneda Airport was a little slow - it took about one hour after arrival before we were able to leave the arrival hall. On the return flight the check in and boarding was very efficient and problem free. If not for the luggage delay and unfriendly time of arrival (10.30pm) at Haneda AirAsia X would have gotten a 9 rating from me.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Darwish","Australia","2011-10-09","Gold Coast to KL return. Seats are comfortable. Meals adequate and I that I could order munchies or drinks at a very decent price when I wanted. Only issue I have is that I was told I could hire an entertainment unit on board but they only had 10 and were all taken. Told to book online but no where was there a link. Other than that both legs were enjoyable and service top quality.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Eyres","United Kingdom","2011-10-05","BKK-KL-LON. It was the cheapest one way ticket to England although the price got considerably more expensive throughout the booking process. The flight from BKK-KL was good the plane brand new and the cabin crew friendly. KL airport was ok for a 4.5 hr stopover it did have free wi-fi for up to 3 hrs which was of a reasonable speed but the selection of shops and places to eat was poor. Long haul flying on Air Asia is clearly not going to be as pleasant as with other airlines unless you pick the hot seats buy the entertainment the travel kit and food as they do cram you in to Economy. The planes are clearly designed for the smaller person and I was certainly relieved that I had bought the hot seat as 14 hrs in one of the cramped narrow seats would not have been pleasant. If you do buy all the extras then it does come nearer to the standard of a normal long haul flight and the staff are extremely friendly and the food was fine. Both flights were on time meaning that we arrived in Stansted a little early and the bags were waiting.","","","","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","C Azevedo","Malaysia","2013-01-18","I've flown with Air Asia often last time at NYE next time 19th January. Flights are usually on time some delays of 30 mins sometimes but never had my flight cancelled. The attendants are friendly and the aircraft is clean. If you manage to plan ahead you can get really good promotions. Overall good service mainly considering you are flying a low budget airline.","","","Economy","","9.0","3.0","4.0","2.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","N Wallace","New Zealand","2013-01-18","Bangkok to Yangon Yangon to KUL and KUL to Bangalore. Flights left slightly late. Food available on board was reasonably priced and good quality. However I was intrigued that each time we weighed in our bags on the Air Asia scales they were 1kg to 1.5 kg heavier than on Qantas or Thai scales - and we had exactly the same contents in them. I also noticed that the crew paid scant attention to young children who did not have seat belts on.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Teh","Australia","2013-01-17","Flew with 2 others from KUL-PEN on 1/1/2013. Bought the Red Carpet service which was made the whole experience really good from check in to baggage claim. We got the seats we asked for (front row) and were very comfortable for the short flight. Friendly cabin crew. No complains at all about the flight.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jim Fitzgerald","Australia","2014-05-25","My Wife and I have used various Airlines in USA fairly extensively over the years. First time on Alaskan and can only highly recommend them. Service from check in Kerbside to arrival destination was perfect and should ever we visit USA again will use them if opportunity exists.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen Sweet","United States","2014-05-07","Just back from a trip from ANC to Portland then SMF and return. We departed about 40 minutes late from ANC due to a switch issue but made up for it enroute. We had a medical emergency also but the passenger was given oxygen and was well cared for by the crew. Horizon provided the flight south to Sacramento and that was fine in all regards. The trip back was nearly perfect. My only issue is the waiting room in Portland it is a zoo! Otherwise - great!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jason Burnie","United Kingdom","2014-05-01","Flew SEA to SAN in April. Absolutely flawless. Check in was simple and hassle free. Once onboard all cabin crew were so pleasant. Repeated drinks service throughout the flight. One passenger taken ill the crew were reaching out for doctors onboard and they also stood by. Plenty of legroom in economy. Aircraft 737-800 seemed brand new. Interior was clean and fresh. Baggage was on the belt in no time despite it was a short walk from the gate to the belt. Absolutely on top of my choice among American carriers.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Brambilla","United Kingdom","2015-05-06","LHR-LIN and LIN-LHR economy. The cabin crew were extremely helpful and kind. Food is limited to a snack and a drink. Drink choice is limited (they do not have apple juice although it is a favourite of many kids). Comfortable and spacious seat. On time in both directions. Very good flights overall. No flight entertainment is provided (less than 2 hours flight). Better than most of 5-star rated Asian airlines I flew with.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Franci Ghe","Italy","2015-05-01","BLQ-FCO-MAD and return. Both flights were on times. Operated by a A319 and A321 with 3-3 configurations and average legs space. The cabin crew has been very friendly and helpful and the landing in Madrid was excellent. Good service and good food. I will fly again with AZ.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Thompson Alan","United Kingdom","2015-04-24","London City to Brindisi via Rome and return to Heathrow. Minor hiccup to start as was off loaded after check-in but otherwise faultless and very good value including the free baggage allowance. Nice crews clean modern planes snacks adequate and all on time.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Watson","Canada","2013-06-02","We flew YYC to AMS in May. Our flight was on time and boarding was painless. Seats in front on the way over were middle seats new cabin. They were average. On the way back we had rear seats row 41 by the window. There was lots of room and the wider aisle was great! It seemed that everyone forgot there were washrooms at the back because there was not a lot of traffic. Meals were what you would expect. We bought option plus and enjoyed pre boarding first choices and quick baggage. Return trip was in an older plane but fairly comfortable would fly with them again. For the money and lack of a stopover it was worth it.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","N Pham","Canada","2013-05-20","May 19 2013 Cuba to Montreal. My vacation started well but ended in a nightmare. First the check-in went wrong. We travelled as a couple paid for a VIP check-in and entered the line-up in the middle of the pack but for some reason we were the last 2 passengers to get our boarding pass. We couldn't even get seats next to each other. I tried to speak with an agent on board to see if we could be relocated to sit together but no one seemed to care. Onboard the service was horrible. Always were the last ones to be served and I couldn't even order a sparkling wine chips or chocolate because flight attendants were too busy attending to other passengers or attending the option plus passengers first. The overall experience was very disappointing with Air Transat. Will not book with this carrier anymore nor recommend it to anyone.","","","Economy","","","1.0","1.0","2.0","4.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","F Morissette","Canada","2013-05-19","My trip was from Montreal Pierre-Elliot-Trudeau to Puerto Plata Dominican Republic. I had to fly what I thought was the oldest Airbus A310. The seats were okay if you're under 5 ft 10. Being over 6ft I thought it lacked some room. The in-flight entertainment was poor an old and boring movie. The food was bad but typical of what you normally get on a plane (barely enough to get you alive in fact). The departure wasn't on time in Montreal we lurked around the airport for more than an hour for some reason. The staff is fair. Would recommend if you're poor and stingy like me. You can have better if you pay more to another airline.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Smuilyte","United Kingdom","2013-05-16","Just returned from Montreal and had a wonderful experience with Air Transat! We were supposed to fly with A310 but got the newest A330 instead! New plane with comfortable wide seats new ipad style screens good luggage compartments! The staff were helpful and assisted us with everything nicely the food was what you typically get on the plane the flight started on time the boarding and check in ran smoothly. Nothing else to wish for. For the price paid (199) it was an excellent transatlantic journey for me.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","H Lam","Australia","2011-10-05","Flew 4 flights: Melbourne-Kuala Lumpur Kuala Lumpur-Paris Orly Paris Orly-Kuala Lumpur Kuala Lumpur-Gold Coast. All 4 were fine dep/arr on time. Service as expected - we prepaid our meals tasty but the portions were too small as previous reviewers mentioned. We purchased hot seat for KL-ORY-KL as this is the longer flight and worth every cent. Flights attendants worked hard and a great effort to keep the toilet clean.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Dalton","Australia","2011-09-21","Perth-KL-Stansted return in Premium. Initial flight older A330 both A340's and new 330 back to Perth. A good experience for the price. Easy check-in with separate line. Seats good on all and managed to sleep well. While food is small portions it was tasty with plenty more snacks to purchase as required. Crews friendly and helpful. A340 premium section behind first economy toilet used by economy the curtain never used but can understand it is just too hard for crew to enforce. Premium transit baggage at Stansted and Perth came off last though direct connects did come off first so system not set up to pick transit baggage. Transit through KL LCCT was fine its basic but works well with amenities and clean toilets.","","","Business Class","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","T Teo","United Arab Emirates","2011-09-18","I travelled to KUL-CHC return in August 2011 on standard seat. I found the seat ok and food is quite delicious. I already knew this is a no-frill airlines and of course I managed my expectations accordingly. The fare I paid was superb for such a long flight. Both flights were on-time.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","F Dellera","Italy","2011-09-14","ORY-KUL in Economy. Flight was turbulent but the captain kept us informed several times during the flight. Flight attendants were polite friendly and always smiling even when flooded with in-seat calls. Pre-paid food and snacks of excellent quality surprised considering it's a low-cost airline.","","","","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Lim","Australia","2013-01-15","Melbourne to Singapore with a stopover in KUL. Plane was clean with comfortable lighting. The seat's pitch is not a problem but the issue lies with the amount of shoulder space between passengers. There is just not enough space if you have broad shoulders. The seats are comfortable for smaller builds only. I had to lean on one side throughout my 8 hour flight. The poor quality padding starts to present itself about 2 hours into flight. The toilets are very clean. The sandwich taste good on both legs. The attendants are friendly but firm. I can see why it is the best low cost airline because it does offer the best value. I personally would prefer more space on long haul flights. Again what you pay is what you get.","","","Economy","","7.0","2.0","4.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","K Alford","Australia","2013-01-14","I have flown with AA numerous times over the past 5 years both internationally and domestically and as with every thing 'always read the fine print' and you will have no problems (you have to check the box to verify that when you purchase your ticket). You get what you pays for and Air Asia overall do precisely that with a minimum of fuss and bother.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Van Hiep Hoang","Vietnam","2013-01-09","Langkawi-KUL economy class. Seamless online check in same at airport bag drop. On time departure (in fact a couple of minutes early) and spot on time arrival in KUL. Fully loaded aircraft with lots of large family groups typical for the time end of April. Meal was very good. Staff on board very professional without being overly friendly. Seats are a normal. The aisles were like a busy thoroughfare all flight. All in all a perfect flight when taking prices etc into consideration.","","","Economy","","10.0","5.0","4.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Frank Hilton","United States","2014-04-23","I flew Palm Springs to Portland. We departed Palm Springs 5.5 hours late due to a wind/dust storm. The crew were fantastic. We were on and off the plane a couple of times. The passengers never got cranky because of the high degree of professionalism and good vibes from the crew. I have never had a bad flight on Alaska and it is always my first choice.","","","First Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet","United States","2014-04-22","Returned last week from my annual trip to Reno from ANC. The flight out was fine good service clean plane and landed a few minutes early in SEA. The flight to RNO was great on Horizon good crew with great service. The only complaint I have are the gates at Portland for the ""Seattle Shuttle"" are pretty crammed together and I accidentally tried to board the wrong flight. The gate agent pointed this out to me and was a bit short attitude wise. I asked about how many flights are leaving at 3.30? She said ""one at that time and the one you are on starts to board at that time and leaves at 4! I was not the only person who had this issue but no problem after that. I got to SEA and the flight home to ANC was fine. I will be flying them again this next Monday going to SMF. I expect my flights will be fine.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Karl Moosbrugger","Austria","2014-04-21","SEA-KOA my first ever flight with Alaska. Check-in at SEA was quick and efficient. Onboard I was positively surprised by the seat pitch; much more leg room than on most other airlines (and I am quite tall). Flight itself was partly bumpy due to weather but the crew cheered everyone up with free Mai Tais shortly before reaching Hawaii. Never had that with any other airline. Flight was on time the food for purchase was OK. Overall a very good experience. Will certainly use them again.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Trevor Kowbel","Canada","2014-04-13","My first experience with Alaska Airlines. I didn't expect the level of service from the stewards onboard. My two young sons myself and my wife traveled from Edmonton to Seattle and then to Honolulu. The stewards dealing with objectionable passengers children running up and down the aisle were professional and polite. I was able to extend my legs into the aisle without being harassed to remove them. On return bad weather delayed our connection.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Crociani","Italy","2015-04-23","FCO-AOI-FCO and FCO-PSA-FCO. The flights to and from Ancona operated with an A319 instead of ATR-72 as scheduled which was too big for such a short route and in fact it was quite empty. On the flights to Pisa Alitalia uses Etihad Regional's ATR-72 that's a very nice and comfortable little aircraft appropriate for this route. Cabin crew professional the food service is pretty much the same used on European flights.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Ron","Canada","2015-04-19","YYZ-FCO-TLV in economy. After reading some of the reviews here I expected a terrible experience. I must say I was pleasantly surprised. The aircraft on the YYZ-FCO leg was a refurbished A330-200 with personal entertainment systems and decent seat pitch. Flight left a few minutes ahead of schedule and arrived on time. I rated a vegan meal (VGML) which was surprisingly good and nutritious and ample drinks were offered including wine. Staff spoke good English and were alright not the friendliest I've had but sufficient. The 3 hour flight from Rome to Tel Aviv was on an A319. Busses took us to the remotely parked aircraft and we departure about 30 minutes late. Nevertheless arrived on time. Food was served on this short flight which was surprising; cold appetizer but you definitely can't complain! Staff was actually friendlier on this short leg. The slim leather seats weren't very comfortable but alright for a short flight. Overall excellent value for the $800CAD round-trip. This may not be the best airline I've flown on but definitely not as bad as I thought. Bottom line - will fly them again.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Cecchi","United Kingdom","2015-04-19","I am of Italian background and live in Scotland. I decided to take my elderly mother-in-law to Italy for a holiday. We had an efficient and friendly flight with BA from Edinburgh to Heathrow where we connected to Alitalia. The contrast between the friendly BA staff and the rather surly and unhelpful Alitalia staff was shocking. While our flight to Italy took off with a minimal delay the service was minimal with only a snack served and a murky tea. We had to transfer in Milan for a flight to Naples and pass through chaotic 'security'. I was not impressed at all with the internal Alitalia flight as the staff seemed only interested in exchanging gossip over passengers. My mother-in-law requested a glass of water and was ignored. Certain so-called no frills airlines offer a much better service than Alitalia. I felt ashamed that the flag carrier of Italy could not do better.","","","Economy","","4.0","3.0","1.0","1.0","0.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","B Rose","Canada","2013-05-14","Return trip to Edmonton from Cancun. On our way to Cancun departing the Edmonton Airport we were 6 kg underweight. However departing Cancun on April 28th was an entirely different experience. The staff member weighed our luggage and told us we were overweight by 8 kg. We did not do any shopping and did not purchase any items on our trip our sole purpose of our trip was to get married. I was told there was no one I could speak with and if I wanted to make a complaint I would have to pay and conveniently make the complaint once I was back in Canada. We departed with less items then we came with and were being told we were over our limit. We were unable to weight our bags again and ended up paying $60. I feel we were targeted and forced to pay for something non- existent. I made a complaint upon landing in Edmonton last night.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Simm","United Kingdom","2013-05-14","Booked in August 2012 to fly from Manchester to Toronto in May 2013 for our honeymoon. Air Transat called in March 2013 to inform us that our Manchester flights had been cancelled and we could only fly from Gatwick on those dates. No apology was given no offer of compensation or even transport to and from Gatwick. We were then offered alternate dates to fly to from Manchester which we took. Upon check in at Manchester it became apparent the seats we had booked had been changed due to the change in dates after some discussion we were offered extra legroom seats for free which were excellent. The flight took off and landed on time it was an old plane with shared screens playing videos during the flight. The food was edible and came with a very small glass of wine. The return flight which was also on time was a refurbished plane with new leather seats and personnel touch screens. If they hadn’t cancelled our flights I would have given them an excellent rating for the price but I would not trust making expensive holiday arrangements that rely on one of their flights again following this experience.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","5.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Mohr","Canada","2013-05-13","I thought they did fine until it came time to leave Cancun. The bus trip which was also organized by Air Transat was only supposed to take an hour and a half which ended up taking 2. After being late to get to check in I was told that I would have to either return to the back of the check-in line to remove my camera bag or pay $30 extra. I was told they would not check my luggage if I attempted to remove anything at the counter. When I questioned their logic and explained the situation with the late bus I was given a sneer and a sassy comeback. So all in all it left a bad taste in my mouth about them.","","","Economy","","3.0","3.0","1.0","2.0","4.0","","","2.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Riley","South Korea","2011-08-21","Incheon to KL roundtrip. I made a date change by phone and was told to pay at the airport. On arrival at the airport no change had been made. Forced to pay a higher fee to fly the day of the flight. Staff were polite but all seemed rather ill-equipped. I've flown Air Asia many times and found them fine for short flights. Once you pay for bags a blanket pillow and food on board the ticket price is about the same as any other carrier.","","","","","2.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Cheer","New Zealand","2011-08-14","Flew Economy CHCH to KL and then lie flat return. Economy seats are very small and the head-support is poorly designed. Staff are very nice. You can buy almost everything you need food drinks blankets pillows duty free. There is no technology but you can rent a DVD player. I would suggest you take your own food and ipod. Lie-flat is very good. It's on a tilt but just put a pillow or blanket under your legs and it's fine. You get a basic meal and water bottle included. Despite limitations it's good value and they are upfront about their services.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Ross","New Zealand","2011-08-09","CHC-KUL-CHC (Premium and Economy). A330-300. Overnight flight in both directions. Premium seats excellent and comfortable enough to get a good sleep. FA's gave out duvets and pillows. Food same as Economy and was tasty. Would take own food next time. Return journey in Economy. Seating configuration 3-3-3 was tight. Seats were narrow and didn't seem to recline very far. However service was good and for the price was more than acceptable.","","","","","6.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","J Foo","United Kingdom","2011-08-09","UK to KL and KL to Korea. Good value for money. Service on board was okay flights were on time seats are relatively tight and narrow with reasonable priced food sold on board.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Bal","Australia","2011-08-08","I found the service to be friendly enough but a little distant especially considering how many there seemed to be on our flight. The food was not great palatable is probably the best I could say. Flights left mostly on time although we were held up for 1 hr in Kuala Lumpur waiting for a passenger to get through immigration.","","","Economy","","5.0","","","","","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","N Reid","Singapore","2013-01-07","Following the below review of our trip from Tokyo-Sapporo the return flight Sapporo-Tokyo was cancelled leaving us with the option of travelling the following day or getting a refund. To give a refund is to shirk responsibility. Anyway I suppose low-cost travel is fine provided nothing goes wrong. If it does you're completely stuck at a foreign airport. Overall the cheap experience from beginning to end is probably not worth it unless you're desperate to save $50 on the ticket price at the purchase stage. We will certainly not be using low-cost air travel again if it can possibly be helped.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Aldo Samulo","Indonesia","2013-01-02","Bandung to Pekanbaru on 9th December. At the time I bought the tickets scheduled for 3.40 pm but 3 days prior to departure the schedule suddenly changed to 5.35 am. A very disappointing change.","","","Economy","","5.0","1.0","2.0","4.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Nigel Reid","Singapore","2013-01-02","We travelled from Tokyo Narita to Sapporo-Chitose on 22 Dec. Air Asia is the usual low-cost routine - a separate terminal with no facilities bus out to the plane at the far end of the airport tight seating and generally a joyless experience. Since when did air travel become so bland and so unexciting? Our biggest disappointment was the Air Asia terminal/departure lounge at Narita airport. Once you enter after check-in you cannot leave and there are no facilities except a toilet and a small shop. We felt trapped and stuck there in a facility that resembles a hospital waiting room. This in a busy and interesting airport with an array of shops cafes etc but we were stuck in this waiting room with no forewarning and no way to leave. Anyone checking in 3 hours in advance as requested would be well advised to time it to the last minute before going through security as this departure lounge is a horrid experience. I would also add looking at the ticket prices which creep ever upwards that the only thing cheap about low-cost travel nowadays is the way you feel after using it.","","","Economy","","4.0","1.0","3.0","2.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Paul Thompson","Hong Kong","2013-01-02","Our flight was diverted on the way to Phuket and we were dumped in Bangkok at midnight with no information let alone a hotel. Over 200 passengers were forced to fight for 8 available hotel rooms that they had to pay for themselves. After over a 12 hour wait the flight then boarded again but was then further delayed as they had messed up the luggage getting to the plane. It ended up with bags on the tarmac and passengers pointing out the windows to their bags. The staff were downright rude and refused to even provide a drink.","","","Economy","","","2.0","1.0","2.0","1.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Gifari","Australia","2014-04-13","Flew on Flight 447 from LAX to SEA. Codeshare with Qantas. Plane was modern but interior looked dreadfully tiresome. For a low cost carrier their seat pitch was amazing. Cabin crew friendly and engaging with passengers. Besides the typical buy-on-board they give you something for your metabolism and non-alcoholic beverages are complementary. I ordered one of their buy-on-board but the crew forgot to serve it to me even though they have charged my card and all. Thus they ran out on that option after serving it to all the other passengers. Cabin crew's apologies were sincere and they did their best to make it up for me.","","","Economy","","7.0","5.0","3.0","3.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Laura Nathanson","United States","2014-04-06","Flew first class from JFK to San Diego flight 769 on April 1. And it did feel like an April Fool return to 1955. No pocket with safety info and sick bag no blankets or pillows provided stewardesses never once went through to collect trash. Food was allergy-unfriendly with bowl of mixed nuts for appetizer and a nut topped parfait for dessert. Worst of all though was the feeling of no safety consciousness. The two stewardesses functioned as - hostesses. Three young men each kept coming up repeatedly to ask a question use the bathroom get a soft drink. The boys would stay in the food prep area for several minutes chatting and then linger in the first class cabin to perform stretching exercises. On all other airlines that I've been on this kind of thing is just unheard of. I would not fly this airline again.","","","First Class","","","5.0","1.0","1.0","0.0","","","0.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Gephart","United States","2014-03-28","Rebooked onto Alaska due to cancellation of my original flight on UA from SEA to LAX. The aircraft was pretty worn (737-400) and the IFE non-existent. The legroom was frightening. Once the pax in front of me reclined my knees were against his seat for the duration. Cabin crew were good and service was perfunctory. However I could've done without the 5 minute announcement ploy for their credit card and corresponding benefits (not to mention the FA walking down the aisle with applications). Got me from point to point but I have to say I wasn't really that impressed.","","","Economy","","5.0","2.0","4.0","0.0","1.0","","","0.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Jezrel Sabaduquia","United States","2015-04-16","JFK-FCO. Check-In at JFK was a complete hassle. The agents were friendly but they were completely oblivious to what a Schengen Visa meant. Anyway once on board everything was fine. Brand new A330 with comfortable seats. Recline and legroom was decent although it did feel very tight once the person in front of me reclined. Entertainment options was decent and they had some recent movies as part of their selection. My only complaint is that the screen was extremely unresponsive. Food was average ordered the Seafood Meal and it was delicious. The pre-arrival snack was a disappointment it was literally the same tuna salad served as the side during dinner but slapped between sliced bread. Crew was professional and efficient but were not warm or friendly. Only complaint in terms of service is the lack of beverage runs during the flight. They seem to be too worried resting in their crew rests area (at the back of the plane) and even turned off my service call without asking me if I needed anything. Appalling. Overall a decent product but I would fly on another airline for better service but they're not as bad as people perceived them to be.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Carnevale","Austria","2015-04-10","25 Dec 2014 from Rome Fiumicino to Buenos Aires flight AZ0680. I flew with Alitalia from Rome to Buenos Aires. My seat was in economy but very comfortable. The food was excellent. Staff almost always available and never intrusive. The entertainment was a bit out of date but still enough movies. As a general opinion I can say that the flight was excellent.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Granzarolo","Italy","2015-04-08","FCO-NCE-FCO. The flight to Nice was with an A320 and an E190 on the way back both aircraft's very comfortable but I preferred the Embraer. Cabin crew nice and helpful and food service ok for such a short flight. Boarding process a little bit chaotic but everything went smooth from departure to arrival. Will fly Alitalia again.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Abey","United Kingdom","2013-05-10","LGW to Toronto I was very impressed. When booking I was a little apprehensive about using Air Transat for a business trip I needn't have been. The experience was exactly the same as national flag carriers who were 3 times the price. The planes were on time and were modern. Good in seat entertainment and the crews were professional and courteous. Most of the plane was made up by large holiday groups of retired people who were very friendly and well behaved. Not like your average business trip with grumpy middle age executives in a hurry. I will definitely use Air Transat again for trips to Canada and may consider using them for connections into the US.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Johnsen","Norway","2013-05-05","Rome to Toronto. Only some small things irritated me: whilst sleeping and listening to music using their entertainment system the announcements which were much louder than the music would often cut in and rouse me from my sleep. Extra problematic was having to listen to it again when repeated in two other languages. Other problems with the entertainment system was having to watch ads in the beginning of all videos and the awful picture quality.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Alexeyenko Vlad","Canada","2013-04-02","Made quite a few flights with the airline the new refurbished fleet definitely makes the flights better. Check- in staff are good FA's are usually nice. The meals are good. I still feel like they could give more legroom the long haul flights are really tough to sit through. The TV features movies and TV shows and in the refurbished planes its in the seat in front of you.","","","Economy","","7.0","2.0","5.0","4.0","5.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Grigoriev","Australia","2011-08-07","MEL-KUL-MEL Aircraft A330-300 looked fairly new interior in good condition. Leather seats 3-3-3 goes to 2-3-2 after row 44. Seat comfort is tolerable service is friendly. Pre-booked meals very cheap and tasty by airline food standards. Both flights on time. Would fly with them again especially for the price of their sale airfares.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Uly Lao","Singapore","2011-08-01","SGP-KUL-OOL (Gold Coast) -KUL-SGP. THis is the first time with AirAsiaX and I was excited to try a long haul budget airline. It cost me S$388 (A$300) to go from Singapore to Gold Coast and back. What a price! It included a meal that I pre-booked and 25kilos of baggage upgrade. Seats: Impressive when you walk inside nice color of brown and red. The legroom is normal not that tight like the normal regional A320. They're using A340s so its a big aircraft. The width of the seat is the problem its tight. Especially if you are seated beside someone large too. Cabin Interior: It smelled and looked new and well maintained. The cabin looks bright and the toilets are clean and cool and smells clean. Service: AirAsiaX staff are friendly cheerful and always of service. The Nasi Lemak is very good. Prices are reasonable. Checkin: Organized fuss free.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","L Mckenzie","Australia","2011-07-24","MEL-KUL-MEL I have flown Air Asia many times within Asia and decided to give Air Asia X a go. My wife and I picked up tickets for A$400 return each very reasonable. A bit disappointed when we left 2 hrs late as someone was aboard in Melbourne with out a ticket and the FA had to count all PAX several times. Captain made up time and we landed 45 mins late. The seats are great if you are of a small build but I found the seats cramped. Nil inflight entertainment Inflight meals were standard airline food. I would fly AirAsiaX again if the price was right.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","T Saldanha","Australia","2011-07-15","I cannot recommend this airline highly enough. It sets a new standard for budget airlines. I normally fly Melb-KL KL-Mum & back about twice a year and I find their service extremely consistent. The one trip that to me exemplified their high level of customer service is a trip I took between KL & Chiang Mai. I arrived for an afternoon flight to be told they had rescheduled the flight to the morning and had sent me an email notification (which I hadn't seen as i was travelling). I fully expected to be delayed to the next day. However customer service after a 20 min wait told me they could route me via Bangkok however the time gap in switching over to the domestic flight in Bangkok was only 1hr which was a concern. On the aircraft i briefed the air hostess who told me the captain had radioed ahead. On disembarking the same hostess told me they had located my baggage which was at the entrance to the bus to the terminal. The staff at the entrance to the bus told me a security guy would pick me up at the terminal & walk me through customs & security. The guy picked me up walked me through and checked me into the domestic terminal - all this was accomplished in the span of 45 mins. I have never been so impressed with an airline budget or otherwise. This level of customer service is unheard of.","","","","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Steve Mulally","Australia","2012-12-28","Sydney-KUL economy class. Seamless online check in same at airport bag drop. Seats 25 over wing. On time departure (in fact a couple of minutes early) and spot on time arrival in KL. Fully loaded aircraft with lots of large family groups typical for Christmas Day. Meal was ok - probably would have been nicer if it was hotter. Staff onboard very professional without being overly friendly. Seats are a touch narrow and sitting on the aisle I was continually bumped. The aisles were like a busy thoroughfare all flight. All in all a perfect flight when taking prices etc into consideration.","","","Economy","","9.0","3.0","3.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sebastien Dental","Thailand","2012-12-22","Booked a return flight from Bangkok to Krabi with my wife. She was 27 weeks pregnant and we confirmed with Air Asia before flying that nothing special was required. We flew to Krabi and all was perfect. On the way back we were seated onboard for 5 minutes when a crew member asked us to leave the plane as we did not have any authorization to fly. We were left at 8.30pm in the empty airport with no solution for us to go back home. Luckily we could take a Thai Airways flight home.","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Sprague","Australia","2012-12-14","Having flown Air Asia X and the domestic service on numerous occasions I have only experienced one glitch. On a return flight from Kuching to KUL the incoming flight to Kuching was almost 3.5 hours late. No explanation was offered. As a consequence I failed to catch a connecting flight from KL to Penang. The counter staff at LCCT were helpful and reissued my ticket. The only problem was that this was the last flight to Penang that evening. It was a very long day! Providing you leave 3 to 4 hours leeway if you have another flight booked generally AA are pretty good. It is really a question of value for money and AA are exceptional in this respect.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Tighe","United States","2014-03-03","Had our reservations with other connecting flights and rental cars for 3 days on Oahu and 7 days on Maui this coming June. We were very excited! Then we checked our itineraries and Alaska Airlines cancelled our return flight #883. Alaska re-booked our Honolulu departure 12 hours earlier but we would not get back from Maui to catch it until 8 hours later. They gave us 2 choices: the earlier flight or full refund. Very nice Alaska especially considering the inter island flight is non-cancellable nor are the rental cars etc. Since we made non- cancellable tickets and obtained a confirmation from Alaska I will not ever trust them again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Bastien Antoine","United States","2014-02-17","February 1 2014. Flight 381 from SEA (Seattle) to SMF (Sacramento). I paid the extra $50 for a first class upgrade. The upgrade was worth the $50.00 although leg room wasn't what I would have expected (I was in 1D behind the bulkhead). The food and complimentary wine were good the service competent. I would recommend Alaska based on my first class travel experience.","","","First Class","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","T Osterman","United States","2014-02-17","I am an Alaska Gold 75K and due to all the flight time I am seeing an increasing amount of maintenance holds delays and flight impact due to demand maintenance. On a flight from SEA to PSP that was on gate hold for 30 minutes due to a cockpit printer malfunction. The pilots PA circuit also malfunctioned with very loud audio noise in the background that made his communication to the cabin almost inaudible. Given the monthly frequency of gate hold maintenance events I am seeing as a passenger I am concerned about the competency funding and oversight of their maintenance program.","","","First Class","","5.0","2.0","3.0","2.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L DiStefano","United States","2015-04-03","AZ611 on 3/18 and AZ608 on 3/26. After reading the reviews of Alitalia on this website I was terrified for my recent trip from JFK to FCO on 3/18. My experience was excellent! All the Alitalia employees we encountered were friendly happy and very eager to make our experience as pleasant as possible. The aircraft was clean with plenty of room for carry on. I was even impressed with the cleanliness for the bathrooms during our 8 then return 10 hour flights. No lost luggage like many reviewers complained of. Individual TVs with plenty of viewing options. We flew coach and was way more comfortable than domestic coach seating. Would absolutely fly with Alitalia in the future. Months of obsessing about a terrible experience were for nothing!","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Cicco","Italy","2015-03-28","Amsterdam-Rome. Perfect trip. The seats were comfortable and spacious. Punctual and clean Airplane in addition to the very friendly staff. Only problem I could not find place for my hand luggage but in the end the staff remedied.","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Klata","United Kingdom","2015-03-17","After reading the reviews I also had negative thoughts regarding my pending flight from Heathrow to Rome. Check in at the airport was possibly the quickest we have ever had no queuing pleasant staff also. Departed on time arrived on time. The return journey proved to be just as good. Regarding the onboard staff we found them very helpful and attentive especially to one of the passengers who appeared to be in some discomfort always asking and checking they were OK.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Barron","Canada","2013-04-01","We travelled as a group of 2 couples from Toronto to Punta Cana in early February. In spite of the stormy weather flight was only delayed for 90 minutes and that was due to de-icing the plan. Seating was cramped and leg-room was sparse. Service was friendly and food was served efficiently. Return one week later was much better. The plane was larger and the seats were wider and provided extra leg room. Only one option for food by the time that the servers came to our seats. The in-flight movie was poorly timed and had to be shut off before the end to prepare for landing.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Colin Pay","United Kingdom","2013-03-15","LGW-YYC return. 2 hours late leaving LGW due to water leak on time returning. IFE good food very average my wife had no main meal on the return as vegetarian choice had run out. Not impressed by the 3-3-3 seating. Cabin crew very good both ways. We had these flights as part of a tour so no choice of Airline. They would have to be very much cheaper than AC or BA to be our first choice.","","","Economy","","7.0","3.0","5.0","2.0","5.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","P Smith","United Kingdom","2013-03-12","Took a Christmas flight from London to Vancouver. This is the second time I have flown with the airline. I travelled on a newly refurb plan. I travelled with my family and we had a baby and paid additional money for the bassinet seat at the front. I really can't say one nice thing about this flight. The lighting is awful fluorescent mood lighting which appear not to work and was directly over the bassinet no method to dim. Seat arms are solid and could not be lifted up (unique to the front row middle) which is crazy. In addition all the galleys have been removed so there is one at the front and back with just row after row of seats. I fly a lot long haul and typically you have some space to stretch your legs or stand around. Not with this config. Food - rubber pasta with cheese sauce - this was not even edible. One positive point is they are cheap you do get what you pay for.","","","Economy","","3.0","1.0","2.0","1.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Cliff Condell","Malaysia","2011-06-30","KUL-ICN-KUL - out in Economy return in Premium. Both flights efficient and slept most of the way on the overnight return. Overall excellent value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","T York","Australia","2011-06-29","Recently did a PER-KUL in premium to get an onward connection for HKG. Last year I also did a PER-STN-PER return in the Premium seats. Everything was perfect the only gripe that I have is that if I need a flight at shorter notice say less than 3 months the cheaper Premium seats have all gone and it can become uneconomic for what you get. It would be nice to be able to have a static fare all year round.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ian Cornish","Australia","2011-06-19","MEK-KUL. We booked the extra legroom seats in Row 7. Great seats and we were amongst the first passengers to embark and exit. We enjoyed very tasty Nasi Lemak meal. Service requests very promptly answered by cabin crew. A tip for any couple flying in the Row 7 seats: Try to get a seat either side of the aisle as it is less comfortable in the middle seat of 3 with the narrow armrests. We also flew Air Asia from KUL-PEN and PEN-SIN. Both flights were on time. Paying the small extra fee for Row 1 seats ensured we were first on and first off and had extra legroom.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Andy Ng","United Kingdom","2011-06-17","ICN-KUL last minute booking because of events in Tokyo. Still cheaper than KE and MH for 1-way. Pre selected pair of seats at the rear otherwise its 3-3-3 configuration. Thankfully flight about 70% load only and most passengers further forward. Partner went to middle row of 3 seats to spread out. I kept the pair seats with moveable armrests. Seats are narrow to allow 3-3-3 configuration. Crew friendly but looked tired still they managed to sell food/drinks prior to turning off lights. Being a redeye we had eaten prior in airport. A330 fairly new aircraft but very noisy seems they have skimped on the insulation! I always travel with my noise-cancelling headphones so not an issue there. Early arrival in KLIA hardly anyone at immigration. Good choice for the price paid.","","","","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Taniwidjojo Handoko","Indonesia","2012-12-14","CGK-DPS (Dec 9) and DPS-CGK (Dec 12) flight. The first stint was on time but the later one about 10 minutes delayed although eventually we arrived only 5 minutes late. Everything in general very good.","","","Economy","","8.0","3.0","3.0","3.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Lim","Malaysia","2012-12-05","Travelled in a group of 40 KUL-CNX on 29/11/2012. Upon arrival to LCCT the crowd at LCCT was horrendous especially during holiday season. However we managed to check in our luggage within an hour thanks to efficient ground staff who was at the counter alone. CNX-KUL on 2/12/2012. Chiang Mai airport was much more less crowded early in the morning it was only AK flight at that time but were surprised that the check in procedure took more than an hour! There were one lady at front counter one at the back helping to cut the e-boarding pass and stick the stickers to the check in luggage. We should have been checked in as a group and not 2 by 2! My question is what if there are 3-4 groups checking in simultaneously? Some could miss the flight?","","","Economy","","5.0","2.0","4.0","0.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Forbes","Canada","2012-12-04","Phuket-Chiang Mai Economy. Air Asia is riding the budget airline wave and doing a reasonable job of it. We ordered some food when we booked (Pancakes and Satay) which turned out to be decent. Everything went smoothly and on time. My only grief was how tightly packed the seats are onboard. I'm 6'1"" and used to being a bit squished on airlines. These seats were the worst I'd ever been on without question. In our case the flight was a little over an hour and we had the row to ourselves to spread out. I would never book this airline for longer legs with more passengers.","","","Economy","","5.0","1.0","4.0","4.0","1.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Marshall","United States","2014-01-20","Seattle-Kodiak-Seattle. Very nice trip. Airline personnel were friendly and efficient. Only minor complaint is that the seats hardly tip back.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Mauricio Perez","Mexico","2013-12-29","I flew from San Jose California to Seattle. The service was ok the plane was on-time. Boarding was delayed 2 mins but we arrived in Seattle 15 minutes before schedule. Two weeks later I flew from Seattle to Los Angeles - it was a connecting flight perfect again. The service of the crew members were good the flight was on-time again and no problems with the baggage. It went directly to my final destination (Guadalajara Mexico). Both aircraft's were Boeing 737-900 they were very clean and comfortable the legroom was ok. If I can I will fly with them again.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Garone Remo","Switzerland","2013-12-20","June 2013. One flight from LAX to SEA and another a few days later from ANC to LAX. Friendly and professional crew (on board and at the airport) modern aircraft (B737-800 and B737-900/ER) departure and arrival on time luggage recovered 5 minutes after arrival. I would say only one thing: Next time I will fly with Alaska Airlines again! An excellent low cost company.","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Ust","Turkey","2015-02-18","I took a round trip flight from Rome to Miami. The flights were the worst in terms of seat comfort and food. The so called ""head rest"" of the seat has made the flights very uncomfortable. The legroom was very short and on top of that there was a metal box on the floor occupying my foot room. I have never seen anything like this before! I will never take an Alitalia flight again!","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","O Tommaso","Italy","2015-02-18","BLQ-FCO-EZE. Bologna to Rome A321 40 min flight nothing to say about it simply regular. Flight from Rome to Buenos Aires was in a nice A330. Airplane was clean seat comfortable. Entertainment ok but could be improved. Service and food was great. Both flights on time. Worth the money.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Wendy Leung","Canada","2015-02-11","FCO-LHR-YVR. This was my third time flying with Alitalia and would be my last. The first two trips were uneventful and encountered many of the same issues listed in various posts: surly unhelpful staff dirty old planes malfunctioning toilets etc. Yet we were able to get from Point A to B safely and within reasonable delays (","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Alastair Dawson","United Kingdom","2013-02-07","I have flown with Air Transat many times as they are the only airline to fly direct from Manchester to Toronto. Now at the time of writing - 7th February 2013 - I am booked to fly with them on 15th May 2013 and back again on the 30th May 2013. So anything I put here carries the caveat that it may all go pear shaped at a later date. Having said that though it's a case of so far so good. I have never had a problem as yet. The flights have left and departed on time I have enough leg room and the seats are certainly big enough for me - an average sized person. The aircraft's are clean and tidy and I have found the food always to be hot and tasty. You only have to pay for alcohol from the bar but what the heck you get complimentary wine with the meal. Staff are friendly and helpful. The entertainment can be a bit iffy at times but they are upgrading the entire fleet so teething problems are to be expected. I always take my iPod and a book just in case - it's just a matter or preparation. I would recommend Air Transat to anyone. The planes I have flown on are always full so they must be doing something right.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","G Javi","Canada","2013-02-05","We flew from YYZ-Santa Clara Cuba-YYZ. Jan 26 2013. Flights were on time for departure even left a few minutes early. Was given a choice of hot dinner wine with dinner and bar service the option plus is a treat for extras blanket headsets extra kilos and champagne bottle as welcome drink. On both flights the crew were professional and attentive. Both aircraft's were clean and comfortable. I will fly Air Transat again!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Sambasivam","Canada","2013-02-04","Flew Toronto to Gatwick January 24 return on 31 January. Both ways very good flight. Outbound aircraft had the mood lights that's the plus point. My reading light was on all the way so the crew offer me an eye shade. Food and entertainment ok for 6 plus hours. Return same as excellent crew offered extra food and soft drinks. Value for the money paid only $640.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Y Choo","Malaysia","2011-06-16","KUL-ORY with AirAsiaX A340-300. The flight was on-time and 95% full. The seat would be more comfortable if it's an inch wider no problem with the 32"" seat pitch though. For the lower fare you get what you pay for. 2 round of hot meals came with 350ml bottle water each food delicious and spicy (Asian meal) but the portion is very small. Water can be purchased onboard for a reasonable price. Cabin crew doing a good job overall.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Michelle Bong","Malaysia","2011-06-08","KUL-London round trip with economy seat. For low cost flight it's considered value for money. The only one which not satisfied me is the meal provided compare to other food provide from other airlines.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Farul Ghazali","Malaysia","2011-05-31","KUL-CHC-KUL. Flights almost full but seats were fine and everything went as planned with no delays. No problems with seat comfort after the upgrade food service was good. The only minor complaint was the not so great handheld entertainment device only 7 movies and very limited TV shows.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Michael Lewis","New Zealand","2011-05-25","Several flights with AirAsia X and AirAsia March-April this year and considering price paid reasonably happy with the service provided on A330 and A320 aircraft. Pre booked food was fine seating okay on A330 and reasonably good on A320 aircraft. Most flights on time or close enough to not be a problem - so for a budget airline no issues.","","","","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Kimberley","United Kingdom","2012-12-02","We flew from Kuala Lumpur to Vientiane and back and found Air Asia very good both the ground staff and cabin crew were excellent the aircraft was one of the cleanest I have travelled on and the cost and range of drinks and food were also very good. Outbound flight departed on time and on our return we actually departed a little early. Keeping in mind the low price we paid for tickets for a two and half hour flight Air Asia provided excellent value for money and we would certainly use them again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Christian Saputra","Malaysia","2012-11-29","Night flight from DMK-KUL last week and the flight was delayed 45 minutes. This week my friends took flight to SIN and CGK (both were from KUL) and both flights were delayed for 45 and 40 minutes. They had to pay midnight charges on their return trip from the airports not to mention the normal hassle when you got delayed.","","","Economy","","2.0","3.0","4.0","3.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","Thailand","2012-11-25","Having found a promotion fare from CNX-MFM I thought I would try the latest destination out of Chiang Mai. I was interested to see why they gave up Singapore in favour of Macau. It quickly became apparent as most of the pax were in a tour group from mainland china. Standard Air Asia service although this time I booked a hotseat and had a nice chicken lasagne. Flight was 30 mins early. No jetway at MFM but the walk in fact makes getting to immigration easier. Next to the airport is a new jetfoil service to Hong Kong.","","","Economy","","7.0","5.0","4.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Sparks","United States","2013-12-19","I have been flying Alaska for many years. For the last several years I have been flying first class only and have been very satisfied with the food the service and the extra space. This last trip though made me wonder if I should continue to pay the substantial difference in price to be in first class. It was the space in the new plane. The space between me and the seat in front is closer. I had to struggle to get my bag under the seat in front of me when the passenger in front of me had his seat back. I'm 5'5' and 125 lbs. Also there used to be three big spaces under the 1st class seats for two people. Now there are two with one other smaller space big enough to fit a purse maybe. I don't like to use the overhead but I can change. There still seemed to be plenty of space between me and the passenger next to me. I like the three moveable light fixtures and the ability to direct air flow on the ceiling better. The food is still good and the service good. Although staff service on the majority of my flights has been ""excellent"" I can only honestly rate this last trip as ""fair."" I am grateful to her though for this information. I heard her tell the two passengers in front of me that staff call the new planes ""slaveships"" because there are 44 more seats (!) but no more staff (still 4) to serve passengers. She said something to the effect of ""I feel sorry for the people in back. They get served so late or barely at all."" I'm thinking that on my next trip coming up shortly I will go coach one way just to see if I can still justify paying the difference in price. But thanks to the overheard words of the staff attendant I will sit in the middle or closer to the front in coach so that I will get better service and won't have to wait forever. I will also plan to bring on board some food and a beverage. Overall I really like Alaska although I haven't flown any others for a long time. Maybe I will venture onto another airline just to compare. I never have trouble checking in no lost luggage airport gate staff friendly and professional. There are a lot of things I like about Alaska.","","","First Class","","8.0","4.0","3.0","5.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Leah Gomez","United States","2013-12-16","My time on Alaska airlines was ok. I was flying from Sacramento California to Seattle Washington. The flight attendants were nice and cheerful. The flight left on time and the flight attendants gave us a bag of beef jerky for the inflight meals. We ended up landing about 10 minutes early and the only thing I recommend is that they add inflight entertainment otherwise I recommend that you fly with Alaska.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Dale Becker","United States","2013-12-09","I often fly on Alaska/Horizon flights between Montana and Seattle or Portland. My overall experiences have been very good. Flights even in winter have been on time and counter and plane staff have always been excellent. Value is very good compared with the few other carriers (Delta and United) that we have to choose from here in Montana. Seats on Alaska planes could be more comfortable as they are small and fairly stiff and uncomfortable but most flights are short so it is not a big issue for me. You can't carry on larger bags on the smaller planes but their a la cart process still allows me not to have to check in my carry on and pick it up after landing. Overall my satisfaction with Alaska is very good.","","","Economy","","9.0","3.0","5.0","4.0","2.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Lois Nick","Greece","2015-01-28","ATH-FCO-LHR. LHR-FCO-ATH. Cabin crew stood chatting and ignored passengers as they boarded. After snack was served the cabin crew disappeared. Only biscuits for snack at the return the coffee was cold probably from previous flight. No entertainment in cabin.","","","Economy","","5.0","4.0","3.0","1.0","1.0","","","4.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Ballarin","Italy","2015-01-19","I have always flown with Alitalia. This is the second time I flew on a 777 and the seats were absolutely hideous. The headrest pushes your head forward making the long journey painful. I couldn't help but notice all the other passengers many were trying to lift or lower the headrest with hopes of making the seating more comfortable. That did not happen. I also would like to spend a second and mention the food. I never have expectations on the food it's not so important for me but this last flight I took with Alitalia the food was very poor and very little of it.","","","Economy","","4.0","1.0","4.0","1.0","4.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Dorothy Paul","Canada","2015-01-19","We flew Toronto - Rome - Toronto. Sept 2014. Going was okay. Returning was a degrading flight. The plane was a throwback to the '80s and the crew were about as friendly as garden snails. I will not fly that draconian airline again. Given the questions listed below I assume because we chose economy class it is likely our views won't matter. However do not allude to thinking our experience will not seep into the general public who are smarter travellers and shop not only for prices.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Hanson","Canada","2013-01-31","We flew from Calgary to London Gatwick. The plane was old the seats were cramped and my seat had no working entertainment I had no music no movie no reading material. Sleep was impossible and we flew over night. The staff tried to help no but one returned to say if the entertainment could be repaired at my seat. Finally they told me it did not work but I could move - away from my wife which is not acceptable to me. I have never been so relieved to reach a destination. My patience was wearing thin. Never again.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","E Filippozzi","Canada","2013-01-29","We flew with our 7 year old daughter from London Gatwick to Toronto on January 10 2013. This was the last leg of our World Trip and we had travelled on 9 different airlines as we travelled around the world and were now heading home on a Canadian carrier. Terrible! That is the word to describe the rude service of the staff on board. The airline claims it was voted as the number one Leisure Airline in the world. How can that be? They charge you for everything on board and when you ask for something the first thing they tell you is that there will be a cost involved. Enough already! We know just sell me the item I ask for. I will never fly with them again.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Guthrie","Canada","2013-01-28","Flew from Toronto to Glasgow on Jan 09 returning Jan 24. Online booking and check-in was flawless but no online check in for return flight from Glasgow. Schedule was well met in both cases and meals were as good as you would expect to get on any airline indeed much better than some of the majors we have flown on. Both aircraft were clean and comfortable enough for a transatlantic flight. With one exception concerning car rental through AirTransat which I will deal with directly everything was perfectly acceptable and value for monies paid.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Lawrence","Australia","2011-05-14","PER-KUL-PER. Check-in fast. Friendly and pleasant flight staff. Would have like to have seen more of them however. Somewhat hard to track down. Puzzled by breakfast out of Perth which was roast beef veggies and potatoes. Was short a couple bucks for blanket back to PER but attendant let it slide. For the extra few dollars Hot Seats are the way to go as AA flights are usually pretty full.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Mason","Australia","2011-05-08","My wife and I just returned from London yesterday. The flights staff lay flat beds were all faultless and we were so impressed. We felt very pampered and slept for most of the journeys and were only really awake for about 5-6 hours per long haul leg. Beds were so comfortable and meals great we didn't even miss the in-flight entertainment as we were asleep most of the time. Thanks Air Aisa X.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Michael Lopresti","Australia","2011-05-01","PER-KUL-PER excellent promo are and excellent product for a budget carrier. Aircraft out of PER half empty so got a row for sleeping. Cabin staff attentive able to save money and book a meal online before the flight - but only one meal can be pre-booked per sector. Return flight full in Economy night flight so cabin attentiveness not so important.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Mario Rosario","Australia","2011-04-25","Given the cost of taking 5 family members from Singapore to London on any of the traditional carriers in business class I thought I would give Air Asia X a try in light of their low fares for lay-flat seat comfort and reputation for smiling can-do staff. From the point of embarkation in Kuala Lumpur to disembarkation at Stansted we found the ground and in-flight service to be exceptionally good – flight attendants were attentive courteous efficient with plenty of smiles and quick to follow up on any request we made. The food was excellent. The seat is terrific and I was genuinely impressed with the quality of in flight service I experienced. The service on the return leg was just the same – I was impressed by the remarkable level of consistency.","","","","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Aldo Samulo","Indonesia","2012-11-23","Flights from Pekanbaru to Bandung and otherwise reasonably satisfactory to me. However flight attendants are not very friendly towards passengers. Other than that I think no problems the flight on time.","","","Economy","","8.0","3.0","3.0","0.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","K Hodgson","United Kingdom","2012-11-22","Having checked online for Yangon to Bangkok it just remained to have documents checked at the appropriate desk. 50 minutes later still waiting. They allowed passengers with checked luggage to use the same line and then a tour group had problems with documentation. Instead of asking them to stand aside to fill in the documents they let them block the line. The supervisor said ""you could have joined another line"" - yes at the back again!","","","Economy","","3.0","3.0","4.0","0.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Lyn Wilson","Australia","2012-11-21","I could not check in online therefore did not know that luggage food and entertainment had to be pre- booked. At the airport we had to pay $240 for luggage because I had not checked in online. This holiday was purchased as a package and the flights were to be with Jetstar. The trip took too long overall with waiting time in airports but the worst part was that on the return the flight was supposed to leave Phuket at 7.30pm and was delayed until 9.30pm. Staff kept assuring us the flight to Australia would wait for us. This did not happen and the plane left before we arrived were put up in sub standard hotel for the night. Quite a long day for a 1.5 hour flight from Phuket. Not acceptable. I also told staff we had a domestic flight booked to Brisbane on the Sunday and they told me it was nothing to do with them.","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Leahy","United States","2013-12-03","Absolutely awful service. I missed a flight to Honolulu for business because my connecting flight (also an Alaska Airlines flight) was 25 minutes late arriving. I got to the departure gate for Honolulu in time to see the plane sit there for a few minutes before pushing back if only they have held the plane 5-10min so me and the half dozen other connecting passengers could make the flight. Worse yet they offered no hotel or even club accommodations even thought this was the last flight out and it was entirely the airline's fault that we didn't make the connection—service reps said it wasn't their problem since they were 'only' 20min late and blamed my booking. I'll never fly Alaska Airlines again.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","T Shant","United States","2013-12-02","LAX-YVR-LAX. On the flight to YVR we were greeted with great service at the gate. The aircraft was nice and clean and had a lot of legroom on the B737-400. Even though we were delayed a bit we still had a good flight. The service was great. We had complimentary drinks and the food a cheese plate was delicious and was worth the $7 dollar price. On the flight out to LAX we were delayed from 6am to 11.45am due to maintenance issues. Because of this they rebooked all of the people traveling to Mexico and the first class passengers. They also gave $40 breakfast vouchers. This proves excellent service. Also the first officer took us on a tour of the cockpit which was really nice. Since so many people left this flight onto a flight to Mexico the flight was almost empty. The seats were very comfortable on the Boeing 737-400 and the food and service were great as well especially because they were handing out every order for free due to the delay. Because of this Alaska Airlines is a great airline and I definitely recommend.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Dickinson","Canada","2013-11-27","Round trip Seattle to Fort Lauderdale family of 4 for a cruise Nov 8 return 16th. Great experience considering we go in with low expectations our own food iPads etc. I was watching the on-time performance for a few weeks prior to departure and it seems this flight leaves the gate early more often than being on-time and our experience was no different - we pushed off 10-15 mins early both coming and going. Crew were experienced polite and helpful. 3 drink cart visits for the 6 hour flight with in-between bottled water. Gate checked our carry-ons for free. All good.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","B Williams","Australia","2015-01-19","FCO-PRG on an A320. The check in staff were surly. The plane departed approximately 20 mins late but through no fault of Alitalia. The cabin cleanliness was appalling. The plane smelt dank in the bathroom. The service was variable with pretty poor cabin presence. There was no IFE and the seat was uncomfortable. The food (a packet of biscuits) was ok but the use of powdered milk with coffee was a big no no. There aren't really any advantages to flying Alitalia over a low cost airline- I wouldn't recommend it.","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Ahmad Aweidah","Palestinian Territories","2015-01-19","7th Jan AZ 809. Return 10th Jan AZ 812. TLV-FCO-TLV in economy I was dreading this flight after reading the reviews and having faint memories of my Alitalia flights over 10 years ago. The price was very reasonable and not much more than easyjet so I went with Alitalia. The plane out was an old A320 but refurbished so looked ok and was in a decent condition. I was very impressed with the seat pitch and comfort it was great  better than most economy I've tried on other airlines. The food is very basic and their is no flight entertainment but anyway it a short 3 hour flight. Same experience on the way back and i was very satisfied with the overall experience. Both flight on time and luggage was very quickly delivered. The crew were polite and friendly and id what they needed to do. I would definitely use them again especially if the prices remain competitive.","","","Economy","","9.0","5.0","3.0","3.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Jacobs","Belgium","2015-01-14","We were re-booked on an Alitalia flight ex AUH to Rome on 04/01 due to the 'fog chaos' at AUH on 03/01 and the subsequent missing of our original booked Etihad flight AUH-BRU. The Alitalia business class on their A330 is quite similar to Etihad's. The plane was clean IFE system decent. The biggest disappointment however was the crew and their (non) service. The welcome drink which other airlines offer business class passengers when they are installed at their seat was offered when the plane was pushed off the gate more than 1 hour after boarding (we had to wait for transit passengers from late incoming flights). Breakfast was offered 2 hours after departure without having seen any flight attendant whatsoever between take off and breakfast being served. Once the breakfast trays were collected the crew disappeared again and we just saw now and then stewardesses passing through the cabin as if they thought they were movie stars totally ignoring passengers. Even when the captain announced the descend till the landing itself the crew preferred not to appear did not bother to check if seat belts were fastened tray tables stowed away and seats were in upright position. Most window screens were even still closed when we landed which I believe is against regulations. I don't think I ever experienced a crew which had so few interest in its passengers. It was clear that we were regarded as an annoyance and just disturbed their chit chat sessions. No wonder this airline has been on the edge of bankruptcy several times and I'm surprised that their parent company being Etihad accepts this kind of attitude from their personnel.","","","Business Class","","1.0","3.0","1.0","4.0","4.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Marion Janis-Green","Canada","2013-01-28","Flew Toronto-Gatwick Sep 10-Oct 17 - Options Plus. Very good flight both ways food ok seat ok. Very helpful with luggage and check-in.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Brent","Canada","2013-01-24","Flew from Winnipeg Canada to Puerta Plata Dominican Republic on Jan 7 2013. Flight 266 an A310-300 was on time for departure even left a few minutes earlier. Flight time was 5 hours and was smooth. Was given a choice of breakfast meals - either Spanish omelette with potatoes or a spinach omelette. Return flight 267 was even better I asked for extra food and was given double what I had asked for flight landed 15 minutes ahead of schedule back in Winnipeg.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Jessica Davis","Canada","2013-01-23","I flew option plus from Calgary to London Gatwick on December 19. Flight delayed due to weather in Vancouver and our flight crew being stuck there but staff kept us informed and when the crew did show up they were apologizing to all the passengers waiting. Flight was great with all the extras included in the upgrade very much worth the cost for the option plus! Flight back also delayed and it was over booked upon check in they asked if I would fly back the next day. Air Transat counter was a bit out of the way at Gatwick but was posted and easy to find. I received a complementary upgrade to business class on the way home which was a real treat on a long flight! Overall very happy with the service food entertainment and seat! I had a new plane going an old plane on the way back and overall for the low cost in comparison to other airlines I would recommend it to anyone!","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Dann","Canada","2013-01-10","Flew Gatwick to Toronto on 7 Jan 2013 (TS623) economy. Flight was busy and left a few minutes late. Attendants were good and was food was for the most part edible. Plane did not feature their full entertainment - however it had USB charging facilities. Seats were a little tight (9 abreast on an A330) - but tickets were cheaper than other carriers. The outgoing flight (on 16 Dec) was on one of their refitted planes which offered better seating and entertainment although featured similar identifiable meat for dinner! Lights not fully dimmed despite it being an overnight flight - which was rather frustrating!","","","Economy","","7.0","2.0","4.0","3.0","3.0","","","3.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Brian Allen","United States","2011-04-14","Have flown around 20 return trips with Air Asia X between Cooloongatta and Kuala Lumpur all in XL. On some of my earlier legs the cabin was an old 2x2x2 Business Class leased aircraft and very comfortable. Later there was a 2x3x2 configuration in a new aircraft and I was usually uncomfortable in that configuration and particularly so as I always sit on the left- hand aisle 1C usually and the steady stream of economy passengers banging past my seat to the lavatory used to drive me nuts and motivated me to lodge many complaints. Eventually my complaints (and many others staff told me about) were acted on and the XL cabins were re- configured and became a component part of the value for money AirAsia X represents. The cabin crews are fine and while there have been some less than wonderful experiences in both Cooloongatta and KL terminals as each was renovated when combined with KL's Tune Hotel as is from time-to-time required to make connections AirAsia X is an excellent Value-for-Money ride.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","E Blott","United Kingdom","2011-04-12","STN-KUL-PER and back. I was very pleased with both legs. We used online check in for all possible flights (online check in not allowed for flights into Australia due to visas) it was very efficient and useful. Flying out we had no hand luggage so able to get through check in quickly. On the way back bag drop was quick and efficient. I am 5 ft 6 and had ample leg room on all flights. We purchased AirAsia comfort packs which consist of an inflatable neck pillow blanket and eye mask these were excellent value for money and useful. We had 2 meals on the STN-KUL and these were fine we had both international and Malaysian.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Helman","Australia","2011-04-05","Gold Coast - Kuala Lumpur return. I flew economy out and Premium return. To avoid check-in queues I recommend the online check in it took 5 minutes at the luggage drop. Economy is a fairly comfortable although legroom is tight and for tall passengers I recommend paying the extra amount for one of the ""hot seats"" (either front rows or exit rows). The check-in did offer to block off 3 economy seats for me for an extra fee (as there was space on flight) but as a day flight I did not need to sleep. I was very impressed with the meal which also comes with a bottle of water. Other onboard food purchase items reasonably priced and a fair variety. I was looking forward to my return flight in Premium class. No need to do online check-in for Premium as there is a dedicated check-in queue for maximum of 12 Premium passengers. No business lounge for Air Asia X (pay per entry Plaza Premium Lounge available). Onboard staff offered a bottle of water lots of overhead space with only 12 passengers in the premium cabin. All passengers given a blanket and cushion. After takeoff staff offered to serve meal at a time of my choice. They also offered to hold any additional food items that I may want later in the flight. The standard meal is the same as that offered in economy class. The main benefit of Premium is the almost lie flat seat. Upon arrival we were able to exit the plane first get through passport control before other passengers. I have flown Air Asia X a number of times since their launch a few years ago and will definitely aim to fly Premium again on my future Air Asia X flights.","","","","","10.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","B Chen","United Kingdom","2011-04-04","STN-KUL return. I slept comfortably on their seat/bed and enjoyed delicious Malaysian / International cuisine. All highly recommended! I look forward very much to my next flights.","","","","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","E Coleman","Australia","2012-11-13","Perth to KL and 8 days later back to Perth. We were fortunate to obtain hot seats which proved to be excellent plenty of room. Coming home we changed our flight to travel with friends that left a day earlier. Changes were made efficiently but we were unable to get hot seats. Pleasantly surprised at the amount of leg room was able to fully stretch my legs under the seat in front with no effort. Didn't order food. We found staff to be pleasant efficient and I would not hesitate to book Air Asia again. The only thing I would make sure next time that I had a laptop to watch movies. Excellent flight and landed 20 minutes early.","","","Economy","","10.0","5.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Jack Plested","Australia","2012-11-08","Sydney to Kuala Lumpur then onto Phuket. Trip over went ok return trip was a disaster. I received a notification from the airline that there would be a delay at Kuala Lumpur I tried to get a later flight from Phuket to no avail. On arrival at Kuala Lumpur the transfer desk had one employee there so 1.5 hrs in a queue then immigration another 1 hr in a queue then a 10 hr delay at the airport. No explanation no apologies just a voucher for a hamburger. Never Again.","","","Economy","","","3.0","3.0","3.0","4.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","V Jean-Noel","France","2012-11-08","Seoul to Indonesia. My flight plan was supposed to be Seoul - Kuala Lumpur and Kuala Lumpur - Jakarta. The 2nd flight was delayed 2hrs and I missed my connecting flight in Jakarta because of that. Customer service agents didn't do anything except proposing I take the next flight (would get me stuck in Jakarta) or buy another flight ticket to my final destination. I choose the 2nd solution but didn't arrive at my final destination and lost over 200€ in the end.","","","Economy","","","3.0","5.0","4.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","David Iles","United Kingdom","2013-11-04","Long Beach - Seattle Friday 25 Oct. An excellent experience with Alaska check in at Long Beach was easy and the flight boarded on time for an on time departure. The cabin crew were excellent throughout the flight.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","David Iles","United Kingdom","2013-11-04","Seattle - Redmond - Seattle 26 Oct. This year chose to fly rather than drive and good decision. Easy check in at Seattle plane on time and boarding very efficient. Whilst short fly cabin crew were excellent and arriving at Redmond was a delight only plane on ramp and backs in 6/7 mins. Return flight equally as good with on time departure and great team on board. Would certainly choose Alaska again based upon my recent experiences.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Caroline Scandura","United States","2013-10-25","Very pleasant flight that I expect to make frequently visiting daughter in Bend Oregon. Friendly and helpful staff: Went back to plane to recover my jacket. But I have 2 complaints: Elderly neighbor got a $65 ticket when he pulled over in the loading zone to answer my call on his cell (that I was late) and Alaska's Seattle wait room sure looked shabby. Otherwise a very good experience.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen Sweet","United States","2013-10-25","Recently returned from ANC-ATL-ANC in first class. I was quite pleased overall with not only the service attitudes of the cabin crew but also the layout of the B-900. The flights were all on time and the food was actually quite good. The crew from ANC to SEA (red-eye) was great with a flair for humor. I do not always travel upfront unfortunately but decided to give it a go wish I could do it every flight. No complaints here. I will continue to use Alaska.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Andrew Reid","Egypt","2015-01-11","CAI-FCO-MLA - both legs departed on time and arrived early. Tickets were a bargain compared to other airlines especially since it's a busy season. The biggest disappointment was the aircraft itself. Both legs were A319 with the hardest seats I have experienced. The pillows provided were wafer thin. On the CAI-FCO leg there was no IFE at all despite it being a 3-hour flight and there were screens installed in the seats. Not even a map or a shared movie. Service was ok and food was pretty basic.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","4.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Tara Willetts","Canada","2015-01-11","Saga began when I tried to book a seat several weeks prior to boarding. I went to the website and tried to follow the instructions but was unable to reserve a seat. Despite several attempts to do this over the next few days it would not work so I decided to go to the airport extra early (5 hours in advance of my flight). There were no aisle seats left despite me being so early so I decided to go ahead and book a “comfort” seat for which I was charged an additional 85 euros. Onboard I get to my “comfort” seat which is the aisle seat at the front right beside the washrooms. The aisle where everyone crosses in front of you. The man sitting beside me had also paid extra. His seat was ripped and the stuffing was coming out. He moved to the next seat over. Meanwhile people who had not paid the extra asked if they could sit in the other comfort seats (including the two by the window on each side which were much nicer and also vacant) and told that they could. We paid they did not they got better seats than we did. As we were taking off the air hostess told me to put my seat to the upright position I was surprised because I had not put it back. A few minutes later she told me the same thing. That’s when I realized the back of my seat was broken. The man behind me was unhappy with this and spent the entire flight pushing on my back in an effort to keep my seat more upright. It would stay for a while and then a passenger would walk past and push on the back of my seat for stability and back it would go. The man would push me forward someone else would push me back - this went on for 9 hours. One of the bathrooms went out of order (the bathrooms beside my seat). The staff did not put an out of order sign on the door. They knew it was out of order because I told them. People kept lining up. I would tell them it was out of order. They would walk to the other bathroom on the aisle in front of me. I would pull my feet up to let them pass - one more strike against my “comfort” seat. The man next to me was trying to work - every time someone walked past they hit his computer. He was very tall and got tripped over and bumped through the entire flight. The other bathroom at the front of the plane was put out of order. They ran out of toilet paper. I chose to avoid drinking for 9 hours so I could avoid the bathrooms. The plane was so old and decrepit. I fly several times a year for both business and pleasure. This was easily the worse flight I have ever been on.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","U Albanese","United States","2015-01-11","We flew in business class from JFK to FCO on 12/17/2014 and back on Delta on 12/27/14. The AZ airplane was a new Airbus 330 clean and well maintained. The boarding went smooth. The flight left on time and actually arrived to destination earlier. We were impressed by the on-board service. Staff were very professional and friendly. The food was excellent. The seats were very comfortable and the inflight entertainment was very good. Definitely the Alitalia flight was way superior to the Delta' which utilized an old B 767 with seats not quite comfortable and mediocre entertainment. This is not the Alitalia that I remember from 15 years ago. I will fly AZ again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K William","United Kingdom","2013-01-02","London to Toronto with a connection with Westjet to Winnipeg. The long haul flight was cramped with virtually no leg room - the person to my right was very tall and he had to lean over me to fit into his seat. The inflight entertainment was a little TV screen that showed an old movie food was not the best but to be fair all economy food is mediocre at best.","","","Economy","","2.0","2.0","4.0","3.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Gloria Harrison","United Kingdom","2012-12-20","UK-Calgary-UK. Seating cramped no water in toilets to wash on return flight. Wanted payment for pillow and blankets (credit card in CAN$ only). 3 hours late going out one hour late on return. Food mediocre service mediocre stingy on offering water and juice. Will not fly again with them and will not recommend them.","","","Economy","","2.0","0.0","2.0","2.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Lewis","Germany","2012-12-13","The staff at the boarding gate were very rude. Seats extremely uncomfortable! Food was terrible. Drinks were only offered when food was brought around. Inflight entertainment did not work on the flight from Europe to Canada (a very long flight with no entertainment). Return flight sound quality was so poor you could not stand to listen to it anyhow. Customer service took over 2 months to respond to my complaints. They made an unscheduled stop and as far as I am concerned if I pay the extra money for a direct flight I expect to get a direct flight!","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","L Jucker","Australia","2011-03-14","Gold Coast-Kuala Lumpur The seats were larger than expected with excellent legroom. The onboard food options were the best I have experienced very tasty and cheap. On time and altogether a great trip.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Nishikanta Verma","Malaysia","2011-03-08","KUL-DEL. The website is very simple. I had to change dates but no hassles. Check In could be so much better but LCCT is like a bus stand. Got hot seats and they are worth it if you are tall or with an infant. Food was pre-ordered could have it any time (nice) drinks were available (beer and wine at stupid prices) and the flight was very smooth and right on time.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Niphadkar","India","2011-02-17","Mumbai to Kuala Lumpur return. Economy seat comfortable but after 2 hours legs get a bit uncomfortable as minimum space for feet. Food - we pre-booked vegetarian meal they gave us curry and small mineral water bottle. Food tasty but quantity of food very small. Recommend Air Asia and its very cheap.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Tyler Thia","Singapore","2011-01-26","SIN-KUL-HND return. Flew Premium outbound and had adequate rest with the angled lie-flat seat however it wasn't totally full-service. According to steward Premium passengers are only given 2 bottles of water and a pre-booked meal the rest have to be purchased. AAX should seriously consider including snacks and coffee/tea to make the service more enticing. Front- end cabin remained warm throughout the flight had the same “stuffy” experience with them to Australia two years back. For this it’s good to stay at the rear-end where it’s more cooling and less packed. Had to settle for a standard middle seat for the return leg but other than the lack of space (for tossing and turning) it was pretty comfortable. Checked-in online for both legs so was able to skip long queues for luggage drop and documents check all efficiently handled. Unfortunately we were not able to make use of the “transit” system as the SIN-KL and KL-HND sectors were booked separately and primarily because we had to check-in luggage otherwise it should be a breeze whizzing in and out of the transfer hall for connecting flights.","","","","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Brendan Hall","South Korea","2012-11-03","Bangkok-Phuket one-way economy Oct 2012. Price was a little more than I expected (about US$120) but online booking payment and seat selection was very easy. Flight departed on time and cabin crew seemed very determined to get everyone to destination as quickly and comfortably as possible. You pay for everything including water but food and drinks prices were very low. Seats reasonably comfortable. Overall satisfactory flight and I would fly them again.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","F Lee","Malaysia","2012-10-24","KUL-LOP-KUL in October 2012. My first trip to Lombok Indonesia. Took advantage of the launch fares (RM 88) and can't complain about the price for a 3 hour 1200+ mile flight. LCCT was its usual mess but I have worked out my standard operating procedure so that I got to the departure hall in good time. Lombok international airport was a little better for departure but arrival hall clearance was slow. The flights were on time and uneventful. Typical AirAsia (AK) service.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Halley","Thailand","2012-10-07","CNX-KUL. Arrived at airport about 30 minutes before scheduled departure time only to find that checkin stops 45 minutes before and the automatic check in machine was programmed not to check me in as I was deemed late. I checked in at the desk without any problem without checked bags. Plane was late inbound but we made up the time on the flight south. Standard AirAsia service with reasonable cabin crew. Not their latest aircraft but interior in good condition. I was lucky to be off the aircraft quickly as the skies opened and there was a short sharp downpour and anyone from the rear of the plane would have been a drowned rat as there is no jetway from AirAsia flights.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Simister","Canada","2013-10-25","I have flown several times with Alaskan Airlines over the past few years. I am Canadian and live 2.5 hrs from Spokane Washington. I have found all employees to be polite and helpful over the phone at check-in or while flying. I did have a flight delay in January but all passengers were kept informed of what was going on. I much prefer Alaskan Air over Air Canada. I will be flying with Alaskan again on Nov 6/13 to Hawaii.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Bergevin","United States","2013-10-23","Round trip Seattle to Houston. Everything as expected on time friendly crew arrived back in Seattle 30 minutes early. Have flown Alaska at least once a year for the past 10 years have never had a late flight or lost luggage. Companion fare is a great deal $99.00 + tax anywhere they fly. If you don't like the seats in back quit whining and pony up the money to sit up front.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Sirias","United States","2013-10-20","My main issue is the check in. Flight from SMF to PDX was on the small propeller jet. Those do not have overhead room for normal overhead luggage. But they don't tell you. Hence you are forced to tag bags at the gate and place on cart for checking just like regular checked bags. What if you had something temperature sensitive. It's stupid not to inform customers that the plane does not have normal overhead storage. On the return flight it took half hour to check bags because the airline was understaffed line oppressively long. If I fly Alaska again I will bring a backpack only that's sure to fit in the tiny overhead compartment. Tell us if we get normal overhead. That's all I ask.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","0.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Conlon","United States","2013-10-13","I've flown close to 50000 miles this year - all on Alaska Airlines. I've been flying Alaska for 15 plus years. Most of my travel is up and down the west coast with a NY Boston Orlando Chicago trip thrown in on occasion. Overall Alaska has done an amazing job all around. I've had one bag go missing in the last 15 years. It showed up at my door before 8 am the next morning. The food choices are excellent in coach and the few times I've been in First Class it's been wonderful. Their beverage choices are extensive and you can purchase an entertainment system on flights over 2 hours. Alaska's flight attendants are great - very friendly and accommodating and most of them have a great sense of humor! The few times I've had to fly other airlines I've discovered there is no comparison.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Uzair Siddiqi","United Kingdom","2014-12-29","LHR-FCO on AZ201 and FCO-LHR on AZ208. There are no AZ staff at LHR T4 it is outsourced to a different company. Checking in with the machines was not easy - the touch screens are unresponsive and take too much time. Boarding pass is printed on a pathetic paper. As we had bags to drop off we had to queue in the bag drop off line which was huge. Only 2 people were serving the counter for the flight. Cabin crew don't care about actually providing service. As we walked onto the plane they were simply talking amongst themselves. LHR-FCO was uneventful but then again I did sleep the entire time. Old A320. No IFE. Poor interior. Had to wait ages in the bus at FCO to be taken to the terminal. FCO-LHR delayed 20 mins no reason given. Again flight uneventful. No IFE.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Marios Kourkoulos","Greece","2014-12-22","Athens to Rome and Rome to Amsterdam. Nightmare. 1 Hour delay from Athens landed at Naples instead of Rome. Arrived at Rome 3 hours late waiting plus one hour in the aircraft for the stairs. Next flight the next day also delayed 2 hours to depart Nobody willing to inform us about what was going on no food at all. Rude crew.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Elskary","Egypt","2014-12-18","Cabin crew stood chatting and ignored passengers as they boarded. After snack was served the cabin crew disappeared. Crew never smiled or talked nicely to passengers once throughout the flight. Crew looked unkempt and not smartly dressed. Very unprofessional crew on the 4 flights I used. Terrible service. Announcements were inaudible and cut off mid sentence and pilot announcements could not be understood at all.","","","Economy","","4.0","3.0","1.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Kam","Canada","2012-12-04","Excellent flight from YYZ-CDG and the staff were great. Flying back from GLA-YYZ was the worst experience. The same bag I carried on the flight to CDG and then from CDG to LHR I was told it was too heavy to be a carry on and that I was only allowed one carry-on despite the fact my other 'carry-on' was a laptop bag in clear contradiction with their posted signage. I was fobbed off with 'corporate policy'. Leaving GLA their entertainment was still shown on a tube TV and they didn't stock a single vegetarian meal leaving a half- dozen people eating extra loaves of bread - which were stale.","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Robert Robinson","United Kingdom","2012-11-27","Manchester to Toronto October 23rd Must be the worst Airline l have travelled on. Very little space food was awful entertainment screens are still in the middle of the plane staff just did not seem interested and just to make matters worse they tell you that this airline has won awards in Canada. Never again.","","","Economy","","","2.0","2.0","1.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","N Jardine","United Kingdom","2012-11-19","GLA-YYZ and return a week later. Outbound flight delayed by 20 mins because of no-shows we were informed. Very hot cabin. Airbus A310 was full not much legroom in my middle seat. Service was standard smooth flight pilot pointed out Greenland as we flew over. Return was also full very chatty attendant who must have mentioned that we were going to arrive ahead of schedule in GLA about 10 times before take-off! Also informed that we were flying on the day of Air Transat's 25th anniversary. A bit more legroom this time (different A310 maybe?) again service was fine slept for a few hours and awoke to landing in fog in GLA smooth despite this. Transat are the only operator to fly this route direct and that's why I booked. Actually flew home a week earlier than originally booked and had to pay full price but this is explained when purchasing so can't complain.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Hardig","Malaysia","2011-01-05","One of the best low cost carriers I have taken but check-in is an absolute disaster. On both segments of my KUL-ICN flights the check-in was a mess. I printed boarding passes ahead of time on the first leg but when I arrived at LCCT the bag drop off lines were longer than the normal check-in lines and it took well over an hour with no clear indications of where to go. On the return flight from Seoul it was incompetence by the check-in staff which led to 2+ hour long waits. I arrived at the airport 3 hours early and had to run to my flight to catch it after clearing check-in security and passport control. It takes 30 seconds for me to check- in online but for some reason the check-in crew are taking 15-20 minutes per pax. Other than check-in everything else was fine.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Bell","Australia","2010-12-08","Melbourne through KL to London Stansted return. Like all budget airlines the staff numbers check-in facilities etc are a bit limited - you have a long check-in queue but they are very friendly and helpful. Like most cheap airlines there is no phone service at all but they do answer emails - and they looked after me well after they had to cancel a flight and re- schedule me. As others have mentioned the inflight services are trimmed down - no entertainment but everything else great and staff excellent. One thing about the plane - no air ducts - I didn't like that as I need fresh air.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Brown","Australia","2010-11-06","Air Asia may be a budget airline but do you really expect passengers to pay for the heating too! Travelled a few times now including long haul to UK. and have found all flights freezing cold. Had to purchase blankets - I know extra income - but shouldn't be necessary. Cabin crew inattentive don't seem to notice people pulling on coats or coughing and sneezing but happy to sit huddled in their private little enclave chatting all time. When complaining about temperature they don't seem to understand problem and just say captains responsibility and nothing is done. Won't fly with Air Asia again unless improvement in this matter - just thawing out now after last trip!","","","","","7.0","","","","","","","1.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C Gaughan","United Kingdom","2010-10-29","Melbourne to London and visa versa in Premier Class. Excellent great comfort. Air Asia make long distance travel affordable. Cannot fault the airline.","","","","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ana Olivares","Singapore","2012-09-17","3 hours delay on the flight Jakarta-Singapore. No information about what is going on delaying every half an hour. Horrible customer attention Service is awful.","","","Economy","","1.0","2.0","1.0","2.0","0.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Mickael Chia","Malaysia","2012-09-09","The check-in at KLIA LCCT was chaotic. I took the 10pm flight from KUL to PEN on 27th August (after a very good flight on AirAsia Premium from SYD). I was already web-checked in with pre-paid luggage. The main check-in sign-board directed me to R52 - but when I arrived there it was closed even though I was exactly 2 hours ahead of departure time. Every queue was choked with people. I could not see any sign on the LCD screens for baggage drop-off. Every queue had the sign ""Excess Baggage Payment"" both on the board and at the start of the queue. I approached an usher who asked ""What time is your flight?"". She did not ask me ""Have you web-checked-in?"" and ""Do you have excess baggage?"". After about 1 hour I got to the front of the queue and dropped off my bags. After that I found out that I had been sent to the wrong queue. The was a queue for express luggage posted with a waist-high sign that had been hidden by all the queuing passengers. AirAsia is a real mess at LCCT. I have taken more than 50 AA flights including KUL PEN JHB SIN. KUL LCCT is shameful a disappointment to what is otherwise a great Low-Cost Airline.","","","Economy","","6.0","3.0","3.0","4.0","0.0","","","3.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Arjun Kashyap","India","2012-08-30","We flew BLR-KUL-CLARK in July-Aug and were pleasantly surprised at the level of service offered by AirAsia. We went in fearing worst after reading reviews about the airline and also about the LCCT in KL. However we came back fully satisfied with AirAsia's service and the amenities offered at LCCT. You really cannot expect more for the fares on offer and it wasn't as if there was a dearth of choices. Both airline and terminals were perfectly serviceable. My only suggestion to AirAsia would be to offer at least one vegetarian food choice on non-India routes.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Obryant","United States","2013-10-10","I had not flown with Alaska Airlines for a number of years but had a good experience previously. I had a 6 leg trip this past week from LAX to ANC to FAI to Cordova to JNU and to SIT then finally to SEA. Every trip was on time or ahead of schedule. FA were attentive and polite. F&B service was good. I had the food purchase options on 2 flights and was very pleased. Not overly priced and was fresh with good flavor. Only downside was in LAX boarding was chaotic. Gate agent shows up 5 minutes before boarding so many confused passengers. On all flights I noticed the upholstery on the seats were quite worn. A little surprised when most flight were on 737-700 or 800 series aircraft. Anyway all in all a successful trip with Alaska Airlines. Flights on time and my baggage made every flight. I would certainly endorse Alaska Airlines.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet","United States","2013-10-01","Recently flew Alaska from Anchorage to SEA and then down to Redmond OR to take our daughter to college. The trip down was fine in all respects good service new 737-900 and on time. The trip to Redmond was on Horizon and they did fine as well. The return trip was Redmond to Portland then up to Anchorage again no problems. We departed a bit late from Portland due to a windshield wiper problem but due to the upper level winds due to the massive rainstorm in Portland we were just a few minutes late arriving in ANC. All in all good job all the way around by all crews and staff. I will fly them shortly to ATL and we will see how they do in First.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","P Pomeranze","United States","2013-09-24","I was not looking forward to 6 hours in a 737 from Seattle to Kona in first. In actuality the trip was not bad at all. Decent leg room and meal service were all complemented by a hard working and friendly flight attendant who serviced 20 people on her own. Digi player was decently loaded for entertainment. By today's lowered standards this flight was quite nice.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Rowe","United Kingdom","2014-12-01","Given the quality and variety of Italian food beer and wine and Italian hospitality in general its surprising that the Italian 'National Carrier' steadfastly refuses to showcase anything positive about its home and culture. On any airline the quality of the crew is all important. I have persevered with Alitalia but no more. Crew do not assist with the boarding process hence it takes far too long to get passengers seated and flights are often delayed as a result. Once onboard service will not commence for 30 mins after departure. Nothing is available for sale (another opportunity missed). If Alitalia is to survive all of this needs to changed.","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Alan Tang","Netherlands","2014-11-25","KL3401/AZ0107 (AMS-FCO): I bought the ticket via KLM website as they are both members of Skyteam. The aircraft was an A320 which looks ageing on the seats and cabin layout. Service was very basic with the selection of salty snack or sweet snack and the choices of drinks were very little (arancia rossa/orange juice hot tea hot coffee or water/sparkling water). Crew were not very welcoming and seemed not to enjoy their job I also did notice that the crew did not pay attention carefully to passengers who have not opened the windows shades and fastened the seat belt before landing. In a sum Alitalia is not up to standard of premium airlines that they claim to be. Many rooms for improvements in order to compete with other regional airlines. On the bright side the landing was very smooth and we arrived earlier as expected arrival time.","","","Economy","","6.0","3.0","2.0","2.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Martell","Canada","2014-11-25","We will not fly Alitalia again. Our flight last week from Rome to Toronto was a nightmare. There was no in-flight entertainment or outlets for charging — on our 9 hour + 3 hour (on the ground while we were stuck on the runway due to ""safety checks"") flight. The seats were dirty my husband's tray table was filthy and sticky. I have a nut allergy and the snacks that were distributed all contained traces of nuts. Not a good experience at all.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Tim Dunning","United Kingdom","2012-11-13","Travelled to Toronto from Gatwick November 5th returning on November 9th. Flew Club class A310 out and A330 back could not fault the whole experience from check-in to to baggage collection.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Macleod","Canada","2012-11-09","Flew Club Class from Toronto to Madrid. Sep 23/2012 back on Oct 15/2012. Booked Row 1 and despite what seat guru says it is a bulkhead both ways can't straighten legs. Service was fine. Even though we had booked direct Madrid to Toronto they changed schedule days before we left to have a stop in Montreal with a plane change. When we got on new plane our seats were taken by Transat crew going to Toronto which reluctantly moved. Frustrating to fight for your seat after a 8 Hour flight.","","","Business Class","","6.0","3.0","3.0","4.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Wong","United Kingdom","2012-11-06","We booked a flight from Newcastle Airport to Toronto Pearson. Check-in was smooth even though we had to wait half an hour after the scheduled check-in opening time. Boarding was relatively smooth as many people didn't know where the gate was. Departure screens were all broken so people only found out 10 minutes later. Once settled in we had very attentive service from the cabin crew. The food (pasta and beef) was nice but the pasta was slightly bland. We also had a pizza which tasted nice. In-flight entertainment was a shared TV screen but it was fine for the 7 hour flight. Also to mention they need more toilets for economy passengers as 4 toilets for over 200 people isn't good enough. Flight was enjoyable but they newer planes with individual TV screens for everyone.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Roy Clogstoun","Australia","2010-10-27","MEL-KUL-BKK Return on AirAsiaX. The planes are relatively new they leave and arrive on time staff are efficient and friendly and ensure that safety standards are met. There could however be more variety in the hot meals offered. Most importantly the airlines provides value for money and offers very good promotional deals. The one problem however is the inability to provide transit services at KL's LCCT airport. You need to have at least three hours to make an Asian connection given the length of time it take to clear Malaysian immigration and to make your way back into the airport to check in for your onward connection. If transit facilities were offered the airline would be my number one choice for travel out of Australia.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","M Shoesmith","United Kingdom","2010-10-25","STN-KUL-PER-BKK-KUL-STN A340 and A330. Excellent low prices if you book really early. Kuala Lumpur Low cost Terminal quick and easy  not that bad. Flights virtually on time plenty of legroom surprisingly food onboard to buy really cheap. Cabin Crew were pleasant enough although seemed to lack social skills and not enough smiles. I would use them again although the first airline to let passengers use toilets during turbulence and seat belt signs are on!","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Edwin van Putten","Netherlands","2010-10-20","Good experience on new A330. Booked premium class which offers a lie-flat seat. Perfect for sleeping on my 6hr flight from Beijing (Tianjin) to Kuala Lumpur. Good value for money! Meals were goo and I don't mind paying for it since everything was clearly mentioned at the time of booking.","","","Business Class","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Kevin Barrance","United Kingdom","2010-10-05","STN to KUL and then KUL to BOM both in premium. I am really impressed with Air Asia X. Flight from Stansted was slightly late leaving but made up time and arrived virtually on time. Slept soundly for 6 hours! (I hardly ever manage to sleep on planes!). FAs were very attentive and professional and the process at the LCCT in KL was great - out within 15 minutes of landing. KUL to BOM just as good left and arrived promptly service great and seats comfortable. AirAsia X is my preferred option when travelling to Asia.","","","Business Class","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Kusnierczak","Thailand","2012-08-28","BKK-KUL BKK-HKT (two times) BKK-URT-BKK BKK-CEI-BKK. Flight was nice cabin crew helpful and responsible price cheap compared to other airlines. I would recommend them.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","C Lucifero","Australia","2012-08-28","Flew SYD/KUL and the KUL/PHUKET return. All flights on time web check in was good and saved long queues at the airport easily checked bags in at Sydney that were checked all the way through. No food or entertainment this was expected so was not a problem. Travelled with our 4 kids ensured they had colouring in books iPods etc. Flight was fine at the end of 9 hrs flying they were ready to get off but behaved well without normal flight gadgets. Also took my own food on board was not stopped and didn't have a problem. Staff not very friendly and don't bother you at all. Overnight flight home tried for Premium upgrade was not successful very difficult to sleep although the flight did seem quicker at night. Would recommend as long as you realise it is a budget airline.","","","Economy","","7.0","3.0","3.0","0.0","2.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Brian D'Souza","United States","2012-08-20","BLR-KUL-REP. The seats are tight. If you are tall you're going to have a problem. On the short haul flights from KUL-REP it didn't bother me but from BLR-KUL which was little more than 4 hours being cramped was a bit of a problem. Make sure you weigh your bags before check-in. At the last minute I bought something which put my bag over by 5 lbs. I ended up paying close to $75 in excess baggage about the price of the ticket for going from KUL to REP. I learned you could pay before hand online for excess baggage and its more than 50% less than paying at the airport. Overall I didn't mind Air Asia for short haul flights - under 3 hours but will definitely fly a full price airline for anything long haul. I should also add that their set up at LCCT in KUL was a mess and their ground staff wasn't very friendly.","","","Economy","","6.0","2.0","4.0","0.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Krishnan Vaitheeswaran","Australia","2013-09-15","SEA-ANC-SEA KTN-JNU JNU-ANC-HNL in B737s during the month of August. Managed to get a Row 6 seat in each of them which led to being offered priority boarding. Every flight was either on time or ahead of schedule. Excellent in-flight service. This is an exceptional American carrier in the north-west of the country. Being slugged twice for baggage despite travelling on a single itinerary was the sole gripe.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Simon Adlam","United States","2013-09-05","LAX-PDX. Very good early morning flight to PDX. Cabin a little tired and cramped but service was some of the best. The breakfast was actually really good - eggs benedict and bloody mary's. First time flying them and would again. They need to upgrade there interior product though as looks worn.","","","First Class","","8.0","3.0","5.0","5.0","2.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Silvey","Canada","2013-08-28","Flights Bellingham to Honolulu in Coach. Seats are tight but that's the sign of the times. Service was sparse. You are nickeled and dimed on everything now. Gone are the days of Wardair. Guess that's why they aren't in business. Miss the days when air flight was fun. Having said that out flights we good and we didn't really expect much more for the price we paid. Would take this trip with Alaska Air again.","","","Economy","","8.0","2.0","3.0","3.0","3.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","B Bachman","United States","2013-08-26","Upgraded to First Class from JNU to ANC for $50 (1.5 hour flight). This was my 1st First Class experience and I was not impressed. Water was offered before take off. The plane was a slightly aged 737-400. At first the seats seem okay but they hardly recline and there is no adjustable headrests. This makes the seats unsuitable for sleeping in. There was also a lot less legroom than I was expecting. I wouldn't recommend putting a bag under the seat in front of you unless it is very small. Since it was morning we were served breakfast. Our drinks were served first along with the standard snack bag that's also served in coach. Then the meals were served. The meal was an egg and bacon French toast sandwich. It was okay but not very filling. I was expecting more for first class.","","","First Class","","8.0","2.0","4.0","2.0","0.0","","","2.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Badr Ibrahim","United States","2014-11-17","Reservation through Delta - 2 flights on Alitalia Cairo to Rome and Rome to JFK. After I read reviews here I was ready for bad experience. I don't believe it is the same airline described here by other reviewers. Everything was perfect except the idea that you can't select your own seat ahead of travel. The service on both flights were excellent planes were on time. Food was great. Also lounge in Rome was nice and hospitable. I guess may be my luck but I would fly Alitalia again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","V Gorjanc","Slovenia","2014-11-06","Two domestic flights in the last half year. Two really bad experiences. First one in April 2014 Trieste-Naples- Trieste. Outbound flight cancelled due to the strike after several long phone calls Alitalia managed to put us on a flight to Rome. And that was their only choice. We had to find our own way to get to Naples at our own expense. The second one in October 2014 Venice-Catania-Venice supposed to be operated by Air One but later cancelled. We were informed by an e-mail about flight cancellation and it was necessary to call their call centre to be transferred to other flight (via FCO). Flight on the 24th of October form VCE to FCO delayed. Since there were lots of passengers for Catania and the fact that the next flight from FCO to Catania was full one would expect that Alitalia will wait for us – but no the flight departed a few minutes earlier. Were transferred to the last flight which was again delayed severely. Finally landed after midnight. Cabin crew on all the flights with couldn't-care-less attitude to customers with one exception FCO to VCE AZ1483 2nd November operated by Alitalia CitiLiner – professional and really nice everything done with a smile. But nevertheless never again with Alitalia there are now lots and way better possibilities to fly on domestic flights in Italy.","","","Economy","","1.0","3.0","2.0","3.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Van der Donckt","Belgium","2014-10-28","Brussels-Rome-Athens Return. Staff were extremely rude even when both flights were delayed by more than 3 hours (also on the return). Very old planes and dirty (on both flights) and you get no food nor have the option to buy food. So we travelled hours without having the possibility to eat. You only get one coffee (half full) which is btw disgusting and you cannot ask for a refill. Would rather pay 200 euros more to go with another airline and even pay more and choosing Ryanair before them.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Marianne Bongolan","United States","2014-10-28","Round-trip JFK to Rome on 10/5/2014 and we returned on 10/17/2014. Our flights were AZ 0603 and AZ 0610. On both flights the two bathrooms closest to us stopped working (did not flush!) shortly after takeoff. I am unsure of the remaining bathrooms - but half of the aircraft stunk all the way! They never locked the non-working facilities and never directed the travelers so people kept using those defunct bathrooms. It is inexcusable and apparently not a single event as it happened on both legs of the trip.","","","Economy","","2.0","3.0","2.0","1.0","3.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Barnes","Canada","2012-11-05","2 days prior to my departure I received I voice mail message from Air Transat to saying I was being downgraded to Economy class from the club class seat I had booked and been confirmed on 6 weeks earlier. Told it was due to plane reconfiguration. They were offering a $230 refund even though the upgrade cost almost $400 and a seat in economy. However they only had 2 seats available the in the very last row of the plane. I had no other choice than to cancel my travel plans due to what I was being offered. I guess the airline thinks that because they are the only direct flight to Manchester customer satisfaction is not important. Next time I will choose another Airline even if it requires a connecting flight.","","","Business Class","","1.0","3.0","2.0","3.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Witts","United Kingdom","2012-10-16","We flew from Gatwick to Montreal on 1 Oct 2012. It was an old airbus. We were economy and for nearly 250 people 4 toilets were available as club class had their own. About two hours into the flight two toilets blocked and were unable to be used. Then another toilet blocked leaving just two toilets for all economy passengers. People complained as we had to queue and wait for nearly 20-25 minutes to use a toilet. Staff were pretty rude to a number of passengers who complained to them direct. It was agreed that the club class toilet could be used by those in economy. Our flight back we flew club class we checked in on 14 Oct at Montreal all seemed to be ok just as we were leaving the desk the operator requested our documents back again and removed two bar codes from them and put two others in their place. We asked if there was a problem with her doing this but she told us no all right now. We arrived at London Gatwick on Monday morning to find that all baggage we had thought was on the flight wasn't.","","","Business Class","","3.0","1.0","3.0","3.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Job","Canada","2012-10-10","Club Class Toronto to Paris Frankfurt to Toronto. I have no issues regarding the non-renovated A330-300 in which we flew Toronto to Paris - having two Club Class lavatories on this plane was very nice service and food were excellent and flight attendants great. Our flight from Frankfurt back to Toronto was one of the older A310-330 which was a complete embarrassment and insult to the whole Club Class experience. The condition of this old A310 has almost completely turned me off ever flying Air Transat Club Class again. For two passengers I paid a fair bit of money for the Club Class experience on this flight only to find that my headrest had become detached and was falling off the back of my seat. The armrests on both of our seats were worn bare and ripped from use looking tacky and shabby. The seat ahead of me was not secured properly and as a result had twisted sideways into my seating area. The seats were worn and uncomfortable for this 9 hour flight. Come on Air Transat! Not having power ports personal seatback video screens and air flow regulators is not acceptable when flying in this day and age. The shabby-looking cabins are not helping either.","","","Business Class","","5.0","3.0","4.0","4.0","1.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Dabinett","Australia","2010-10-03","Gold Coast-KL KL-Melbourne. Booked Hot seats in economy which was well worth it. Prebooked meals which were okay (typical airline meals). Service was as good as any other airline. Flights all on time. Would be good to be able to prebook the entertainment & get the arrival cards for KL on flight (no longer giving out). No hesitation in travelling with AirAsiaX in the future.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Goddard","Malaysia","2010-09-30","PER-KUL. Premium cabin quite nice and far superior to economy. Only 2 rows of 6 seats at the front of the cabin. Seats quite comfy. Food nice and a very pleasant flight experience all told.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Hazel Kincaid","Australia","2010-09-25","Gold Coast-KL-Stansted. We had Premium seats on all legs apart from the first from Gold Coast. All flights on time seats the old business class cloth seats (they were fine) everything else same. Pre pay meal pay drinks etc. We have made about half a dozen trips and have found the airline to be most reliable.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Andrew Murdoch","Australia","2010-09-16","Premium class from Melbourne to KL. Picked seating before leaving. Well manned check in and at Premium no queue to check in. Early arrival at the LCCT terminal - you have to walk about 100m from the plane. Straight through customs and then the seemingly endless drive to KL. Premium seat top notch. Meal basic but good - its served early in the flight with a bottle of water so you may want another seven hours later - if so it costs little. Good crew limited services as promised. Comfy seat and a good sleep en route.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Wiggers","Indonesia","2012-08-20","Jakarta to Singapore (QZ7782) and back (QZ7789) on the same day. No delays. The right Low Cost Carrier experience: no frills no food no leg room efficient.","","","Economy","","7.0","2.0","3.0","0.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Marcus Boehm","Australia","2012-08-19","Singapore - Miri Miri - KUL. Cabin staff were more interested in themselves and each other than actually doing anything vaguely like serving passengers. A smile from half way across the cabin isn't service it is nice but that is all. The only good thing about AirAsia is the price. There was not even cabin staff ensuring passengers stored their bags for take off and landing properly.","","","Economy","","5.0","2.0","1.0","0.0","2.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Kirstine Desian","Denmark","2012-08-16","I was going from Chiang Mai to Bangkok and had a connecting flight from there to Copenhagen. I had nearly 6 hours to reach the connecting flight. Less than a week before going they cancelled the flight and rebooked me in a new one nearly 3 hours later. However this flight was delayed and I was too late to reach my flight. That meant I had to pay for rebooking and stay nearly 24 hours in the airport. I made a complaint to Air Asia but they would not pay because the delay was less than 2 hours. They could not see it as their problem that I was delayed more than 4 hours because of the rescheduling.","","","Economy","","2.0","4.0","3.0","0.0","0.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","N Werner","Switzerland","2012-08-08","PEN-SIN. Check-in was quick as I did not have luggage and boarding was on time. Departed 10 minutes earlier and arrived 15 minutes before schedule. Flight was good and flight attendants were polite but seemed tired as this was the last flight of the day. The only thing I find annoying is that you cannot change your ticket if your flight leaves within 48 hours. Otherwise Air Asia provide a good service which is better than some other airlines.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Richard Wooden","United States","2013-08-22","Horrible experience transferring from Flight 456 arriving in Los Angeles to Flight 4213 going to San Jose CA. Boarding pass said Skywest but it was actually American Eagle. On arrival at LAX there was no information about either Skywest no indication where it was located and no one who seemed to know. Asked a gate agent who told us it was terminal 8. She did not say it was American Eagle we were looking for. After much walking and asking several people a TSA agent said to go to gate 65 and take shuttle bus to American. Upon reaching American we were told to board another bus which took us to a building near but not even attached to terminal 8. The TSA agent and the individual opening the restricted zone for us at gate 65 along with the shuttle bus drivers were the only competent individuals who seemed to know that Skywest was American Eagle in this case.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Myrna Gilbert","United States","2013-08-18","Out of 6 flights on Alaska going from Santa Barbara to Kalispell Montana and back only one flight (S.B. to Portland) was even remotely on time. All the rest departed from a half to full hour after the scheduled time. This is the worst this experienced long time flyer has ever seen.","","","Economy","","4.0","3.0","4.0","4.0","0.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Cueto","United States","2013-08-11","Exceptional flight from PHL to SEA on Aug 6th. Everything from checking in online using the mobile app to the inflight experience was smooth cheerful and efficient. The new recaro seats in Y class was smartly designed and comfortable as Y class goes. Inflight crew were cheerful and chatty particularly the senior attendant. Virgin America has great amenities on transcon flights but I find Alaska to offer the best service!","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Alessandro Cantoni","Italy","2014-10-22","Flying MXP-NRT and back in Oct-Nov 2014. Window single seat is excellent and full lie-flat. Entertainment system is OK but could be better. The food is better than business class average but I'm expecting a better wine selection when flying an Italian airline. During the flight flight attendants almost disappear just leaving some cheap self-service drinks and snacks (to be improved). Well the overall impression is that the crew doesn't look so motivated and willing to assist and please passengers. The atmosphere is a little ""sad"" compared to other business classes of competitors.","","","Business Class","","8.0","5.0","3.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Manning","Canada","2014-10-20","October 10th from Rome to Toronto. We did not choose to fly this airline as we had bought tickets from British Airways however due to flight delays British Airways arranged for us to fly on Alitalia for the first leg of our trip. We were told incorrect information regarding seat availability and flight details from the Alitalia representative upon check-in and boarding the plane was a largely unorganized process which took well over one hour to complete. The plane was older (tube televisions down the center of the plane instead of seat-back screens) the cleanliness of the seats was sub-par and the sink in the toilet was clogged for the duration of the trip. For the first half of the flight the service on board was mediocre but acceptable however once dinner was served the service became non-existent. For 4 to 5 hours (on a 9 hour flight) the flight attendants hung out at the back of the plane and were deliberately ignoring the call button. If any passengers wanted a drink they were required to walk to the back of the plane and pour it themselves all while the flight attendants sat around talking and completely ignoring anything outside of their conversation. This expectation of self service is very inconvenient when someone with anything but an aisle seat would like a glass of water. I also wondered what passengers who require mobility assistance do in this situation? Flight attendants ignoring their passengers for half of an international flight is completely unacceptable. I will not be flying Alitalia in future.","","","Premium Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Emad","United Kingdom","2014-10-20","London to Tel Aviv via Rome. The service was very bad throughout the flight and the main part of the meal provided consisted of cold turkey slices. There were screens on every seat but none of them worked. I wouldn't recommend Alitalia to anyone unless they change the quality of the flight experience.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Harvey","Canada","2012-10-10","Flew Rome-Montreal on the 8th of October. Although I was satisfied overall with the flight I must warn people to be on the look out for flight schedule change without notice. My flight was advanced by 2 hours and I was never notified. I found out by chance and luckily was at the airport over 3 hours in advance. This not acceptable. People could easily miss their flight and be left stranded. Lack of consideration.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Williams","United Kingdom","2012-10-08","My husband and I travelled to and from Canada last month flights on time. However we found the seats very cramped and aisles extremely narrow. The food was poor complementary glass of wine amounted to 100ml. - with no top-up offered! It was not possible to tell the seniority of the cabin crew as no badges were visible and no distinction of uniform was evident. On our return journey which was overnight the lights were left on most of the time - not conducive to sleep. We have both travelled economy class before with other airlines and had better service than we experienced with Air Transat.","","","Economy","","5.0","2.0","3.0","2.0","4.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","F Sharp","United Kingdom","2012-10-04","Our many previous trips to Vancouver were via Canadian Affair and Thomas Cook flights. This year when six of my family over the space of a few days flew to Vancouver for our eldest son's wedding we used Air Transat. Paid for seats were changed return flights changed from direct to one stop and one flight cancelled all together. The staff on the way out were fine although the food was indifferent. On the return journey we queued almost two hours to check our luggage in. The meal which was served some 2.5hours after take off (touchdown in Calgary delayed this) was down to a choice of one by the time it reached us. It was something we didn't like and it was basically take it or leave. No offer of even crisps or chocolate instead. We had to wait a further six hours before getting a small croissant and yoghurt. The cabin staff couldn't have cared less. Will we use Air Transat again. A resounding no.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Chris Blunt","Philippines","2010-08-22","KUL-STN-KUL and found the new Premium seats to be a bit of a disappointment. They are described as full flat bed but in fact they are still inclined at an angle so they're not horizontal which is what I had assumed from the name. A few of the seats at the rear of the old-style Premium class cabin seemed to have less of an incline than the new ones.","","","","","6.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C de Menezes","Australia","2010-08-22","Perth-Kuala Lumpur. Cabin crew friendly food was buy-on-board. We arrived 20 minutes late in KL and missed our connecting flight to Penang. Took a while to get another flight to Penang but eventually consulted with our travel agent and got the next flight. Air Asia staff were considerate. Kuala Lumpur-Penang nice flight and enjoyable.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ranjit Mene","United Kingdom","2010-08-17","STN-KUL-LGK return. They do what they say in the tin and nothing more. Trek out to STN was a pain. The check in was okay although why online check in isn't allowed on the STN-KUL legs I don't know. As I was travelling with carry-on luggage only this would have avoided the need to queue up. Onboard economy class seat was very narrow and didn't have much recline - I probably shouldn't complain as it's a low-cost carrier. However the price for my ticket was not much less than flying with Thai via LHR which would have been a lot more convenient & comfortable. The return journey was on time mostly although again there was no possibility of online check in which meant that I was queuing at the LCCT terminal in KUL for a good hour. I noticed that the flight to MEL was being served by one check-in desk only! The resulting queue was almost out of the building! Overall an okay airline but only worth it when you can get one of their deal prices.","","","","","5.0","","","","","","","1.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","N Tay","Singapore","2010-08-12","KUL-TPE return A330-300 for both legs. Pleasant flight generally with lovely and helpful flight attendants. Inflight meal was good nothing much to complain about. Pity that this airline is being let down by a very poor airport infrastructure at the LCCT.","","","","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Nelson","","2012-08-06","I have flown Air Asia 8 times between CGK-SIN-CGK I have been on-time once. Regardless of price this is unacceptable. Each delay has been from 30 minutes to 3 hours and this is with good weather. I always pick a hot seat exit row. The pitch is fine but it's still tight. Crew's for the most part are friendly. They seem to be getting the Lion air attitude. ""Yea were late so what"". Anyway I'm heading back to Singapore Airlines. Yes it's more money but the delays are out of control at Air Asia.","","","Economy","","3.0","3.0","4.0","4.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Michael Ratcliffe","Thailand","2012-07-22","Flew from Bangkok (BKK) to Jakarta (CGK) on 27th June this year 2012. Paid for the trip by credit card now you have pay for the processing of the transaction. Every small thing is an extra now! The check in was fine but that was where it went downhill. Got to the gate 30 mins before boarding time and waited and waited the incoming aircraft had not even arrived yet. After another hour still no aircraft. What was totally unacceptable was the fact there was no announcement and no-one seemed to know what was happening I even suggested they call flight operations but they didn't. The flight eventually took off almost 2 hours late. Even though I had paid for a 'hot seat' the pitch is far from adequate and it wouldn't recline. Air Asia when they first started out were a good low cost airline and value for money but they have declined dramatically the prices have gone up and everything connected with the airline has gone down. I won't fly with them again!","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Hiing Cheng Soon","Malaysia","2012-07-15","Flight from KUL-HAN was on time. The check in was smooth through until boarding. Aircraft's parked far away from our boarding gate. We walked more than 300 metres. Seat comfort and leg room are extremely poor. Staff were nice. However on our return trip from Hanoi a male crew was standing like a poster man. Neither instructed to ease the boarding flow nor helping a nanny who was holding her grandson to stow her hand luggage. Low cost airline shouldn't mean low cost in assisting passengers who need help.","","","Economy","","5.0","1.0","2.0","3.0","3.0","","","4.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","B Bachman","United States","2013-08-08","Flew from Bethel AK to Anchorage AK on a 737-400 Combi. Flight left on time and service was great. Flight attendants were very nice and smiled. I purchased a Mediterranean Tapas picnic pack for $6 and it was very good. A couple of days later flew from Anchorage AK to Juneau AK on a lei themed 737-800 which is rare for the route (usually only 737-400s are flown). It was nice having an adjustable headrest but I noticed that the seats on the 737-800 don't recline as much as the seats on the older 737-400. The flight was pretty empty with only 50 passengers. The flight attendants seemed tired and didn't smile as much but the service was still okay. Flight left on time. 737-400 Combi's don't have inflight Wi-Fi but all the 737-800s do for a charge of $4.95 for a single flight pass. Overall Alaska Airlines is a great airline.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Velez","United States","2013-08-06","Departed on time from DCA bound for SEA on a 737-400 window seat 16 impossible to move in or out while other two passengers occupied their respective seats. The individual on the middle seat wore the most puzzling attitude making it absolutely awful to even attempt to exit for a loo break for the 4 plus hour trip. Blame the ludicrous spacing that makes it an absolute necessity to require other passengers to co0operate multiple times during a long flight. From SEA to JUN still a fully loaded aircraft yet uneventful and more pleasant neighbor passengers. JUN to final destination PSG a short hour long hop. A short 30 min delay at SEA. Return PSG by way of WRG then KTN imposed an hour an a half delay due not to weather. We arrived late night at SEA and then off to catch a ride to a local awful Seatac Inn for an overnight layover. Flight back to DCA was more pleasant. FA mobilized quickly to keep the full cabin stocked with minute free snacks beverages in cups and purchased meals. Entertainment was avail at 10 dollars for a shared small screen pad which battery quickly ran out of charge. The DCA to SEA is a long flight on a regularly cramped cabin. The spacing between seats is insufficient for a 155 lb. 6 ft. man to exit the window seat without interfering or annoying uncooperative passengers. It is difficult to hold biological needs for such long travel distances.","","","Economy","","5.0","1.0","5.0","4.0","2.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Tepelekian","United States","2013-07-17","LAX-ANC-LAX. Seats were very comfortable and the staff service was great. They even gave us free peanuts and cookies! Although all of these were good the in-flight entertainment is horrible. It is basically an IPad that you rent at $12. Not worth it. Overall this was a great airline. I would definitely fly Alaska Airlines again.","","","Economy","","8.0","5.0","5.0","5.0","2.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Maria Muccilli","Canada","2014-10-12","I flew out on flight AZ651 Toronto to Rome on September 4 2014 and returned on flight AZ650 from Rome to Toronto Sept 21 2014. If I were to say how disgusting these flights were it would be an understatement! Both aircraft were filthy and old - the seats were stained and broken as well as the trays. The TVs were older then the films they actually showed that's if you were even able to actually see the screens! As for the crew they all looked like they were sucking on sour lemons not a single crew member cracked a smile on both flights. I have never seen an aircraft where they put up curtains so that the crew can rest. I am pretty easy going but these flights were unacceptable. There is no excuse for any of these issues Alitalia should be ashamed of what the passengers on these flights experienced.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Caforio","Italy","2014-10-12","Rome Fiumicino to Milan Malpensa on Sept 22nd. Alitalia operates few flights on Milan main airport but Rome is a route with 3 daily flights. I took the evening flight back home and it was on time and ok. No entertainment but it was a 55 min flight. A small drink and very small snack offered.","","","Economy","","8.0","4.0","3.0","2.0","1.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Farrer","United States","2014-10-05","I really wanted to like Alitalia as my husband and I had an amazing time in Italy and had great experiences with all the people we met there. However the service on our flight was horrendous. Firstly our plane had to be about 20 years old. There were large tube TVs that came down from the ceiling including one who's picture was always green and another who's rolling screen made it impossible to watch. This I can forgive as I know not to expect TVs on every seat on every international flight. What I can't forgive is the deplorable service onboard. No smiling no eye contact no please no thank you no your welcome. Nothing. They served a meal and one round of drinks. They only served half the plane coffee/tea then for some reason stopped. They stated drinks and snacks would be available for the duration of the flight. After the meal service we saw no one for a very long time we pressed the call button for a drink and no one came. Finally we saw a flight attendant walking by and she said we had to go to the back of the plane for drinks. So we walked to the back of the plane where it was passenger self service. Passengers poured their own drinks while the flight attendants sat two feet away putting on makeup and chatting. I asked for a snack one pointed to the top shelf. No trash was retrieved between dinner service and maybe 30 minutes before landing. The only positive is that we landed where we intended which I know is the most important part but when you are paying thousands of dollars on tickets you expect more. We will never fly this airline again and will share our experience to deter anyone we know from choosing it as well.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","A Lapchinski","Canada","2012-10-04","Club class from Toronto to Dublin and back in Sep 2012. To DUB was in second row and could not see drop down screen at all. Did not eat dinner which was served at 10.30 at night. Seat comfortable enough for sleeping. Breakfast consisted of a hard roll and fruit. The FA's did not know how to make a good cup of tea. Began to wonder about the wisdom of paying extra for Club class. But on the way back-what a difference! Individual television sets. I was in row 1 and could stretch my legs out straight. Started with champagne before takeoff then drinks after take-off meal service with wine (I picked my choice 45 days before) after dinner drinks chocolate bars and pringles Irish coffee light lunch before landing warm cookies and finally chocolate. Seat even had an electrical plug. Club class includes complimentary blanket pillow ear buds hot wipes etc.","","","Premium Economy","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T McVinnie","United Kingdom","2012-10-04","Economy class from Gatwick to Vancouver and back and was pleasantly surprised. I was fortunate to have planes with seat-back televisions and found a decent amount of films/TV shows/audio etc but no games. I'd say the food wasn't the best airplane food I'd tasted but there are opportunities to buy food at the airports before boarding. If you're over 5ft 10ins tall and the person in front of you reclines their seat you'll feel a bit squashed. Cabin crew on both trips were professional hard-working and friendly and bearing in mind the reasonable cost of the tickets I'm satisfied with the service and would use Air Transat again.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Deremiens","United Kingdom","2012-10-04","The ticket I had was the seasonal charter from Glasgow-Calgary on the A330-200. I was in club class and I thought the service was excellent plus I was in the new cabin C-GITS and it was a wonderful environment with friendly crew the price was £350 for 3 weeks with return!","","","First Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R George","Australia","2010-08-09","PER-KUL-PER on new A330-300 in Premium Economy. Did not have high expectations but the airline and product surprised me. The lie flat seat is comfortable and I was able to get some sleep. The crew seemed to love their job answered call bells quickly and with a smile. The meal (Nasi Lemak on both legs) was fine. Be good if they had a western breakfast option for an 0700 departure. Don't get me wrong I love Malay food but the western option was smokey BBQ chicken - more suited to lunch or dinner. I would fly them again. Great value for money. The seat alone is worth it if you are happy with no frills on the meals and beverage.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A McCoo","United Kingdom","2010-08-02","STN to KUL return. Flights on time and check-in and ground services satisfactory. The flight attendants were smiling and helpful. All extras must be either prebooked or purchased onboard but I found prices fair and reasonable. The food was neither better or worse than most other carriers. One problem the seats are very narrow. They have 9 seats across (3x3x3) in an A340 and they have reduced the heights of these seats to give the impression that they are wider than they are. The outcome - you need to be very friendly with your neighbour. That being said if they keep their prices below their competitors I will certainly use them again.","","","Economy","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Busk","Australia","2010-07-12","MEL-KUL-HKT return. Value for money flights on time and for a budget airline great cabin service. We prepaid for meals seats and comfort kit. Meals were fine we ordered a kids meal for our 12 year old on the long haul flights and they came as good as any full service airline. Good Australian wine RM 18 (AUD $6) available. Seats recline to a comfortable level. I have flown economy and business on full service carriers and would have no hesitation booking AirAsiaX again for our next holiday.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","D Walker","Australia","2010-06-30","Gold Coast-KUL. Full flight but lucky to have a spare seat next to me. Crew were nice and busy throughout the flight. I did notice that the prices are more expensive from the Oz end then flying from KL you can however take your own food on board. Legroom the same as legacy airlines. Online check in didn't seem to work. LCCT in KUL can be busy if 3 or more flights arrive at same time.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Kevin Barrance","United Kingdom","2010-06-28","STN to KUL return on the new lie flat seats - on the outward leg the seat was broken although they offered to refund the cost of the outward leg. Return journey was comfortable. Disappointed with the portable e-player though. I feel the content could be better than a couple of films and several tacky US comedies. On the return journey I watched films on my laptop. Pre-booked food quality was OK but everything else had to be paid for although prices were reasonable. The lack of entertainment on board is the main drawback for AirAsia X although the new premium seats are as good as many full fare carriers and using Stansted rather than Heathrow a definite bonus.","","","","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Giovanni Cattaneo","Italy","2012-07-15","Singapore to Kuala Lumpur: flight on time fast boarding and very attentive staff. Great value for money. Just a little negative note about the low cost terminal in Kuala Lumpur: you have to walk a lot to reach the terminal the hot weather makes it more difficult together with the engine noises and the smell of fuel. Anyway I would fly again with Air Asia.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","C Chai","Malaysia","2012-07-09","The joy that was AirAsia 10 years ago when I started flying with them is no more! On my last flight the problems were so bad I'm convinced this is no longer the way for me to fly even if its on a budget airline. I've already checked in and only needed to arrive early at the airport and then drop my luggage. Unfortunately for me the AirAsia check in system was down. This resulted in very long queues and after 40 long and uncomfortable minutes they resorted to manually check-in passengers and their luggage. While all that is happening they constantly announced about the failure and asked for patience but they continued calling passengers to board flights as if everything else is working. By the time I heard the boarding announcement for my flight we were still hopelessly stuck in the queue. When I approached a ground staff I was horrified to find out that the flight was to take off as scheduled! After at least 1 hour+ of delays thanks to their own check in system's outage I had to remind AirAsia's ground staff that we weren't late because of our own doing. Finally after some frantic phone calls and after realizing at least 50% of the flight passengers are still stuck in queues waiting to check in or to drop their luggage they agreed to delay the flight by 1 hour. Also if you have to board or disembark in KL's LCCT terminal when it's raining I think you will feel very differently about AirAsia - the experience is nothing short of horrible for passengers.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Somasundaram Kandasamy","United States","2012-07-08","Flew from Singapore to KL. Great flight aircraft was clean and very comfortable. Plane left on time and arrived early at destination. Flight crew was very pleasant and helpful. I was very happy with the flight and had a great experience.","","","Economy","","10.0","5.0","0.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Eko Prakoso","Indonesia","2012-07-04","Flight from SUB-BKK-HKT-BKK and KUL-SUB. The service was very bad and the crew very rude. I flew to Bangkok and then Phuket and always got a seat that couldn't recline because the button was broken seat pitch was also very bad. The Low cost carrier Terminal in Kuala Lumpur was very bad ground crew very rude to passengers. Don't use this airline you'll be very disappointed with its service crew and much more.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Alama","United States","2013-07-15","I flew First Class from Palm Springs to San Francisco on July 7th. I have flown First Class on this route many times in the past with Alaska. In the past they had a great choice of salad or cheese plate on the flight with great service. Now they have totally eliminated that and didn't even bother to ask if anyone wanted a refill on their drink which they served with a cheap bag of pretzels. The flight attendant did everything possible not to walk in First Class but stayed in the galley doing nothing. Standards have gone down on Alaska.","","","First Class","","","3.0","1.0","1.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Keith Rands-Allen","United Kingdom","2013-07-09","Flew from San Jose to Fairbanks via Seattle. A good trip. Flight was on time. We knew no food was served so took our own. AA guarantee that if you don't receive your bags within 20 minutes of the plane arriving at the gate they will pay compensation ($20 I think). Our bags arrived within this time limit.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Haywood","United Kingdom","2013-07-08","We flew from Seattle to Las Vegas with a connection in Portland as a direct flight would have meant hanging around too long. As we live in UK we were nervous that flights would be delayed given some negative reviews here. Everything went smoothly and right on time. We were impressed with complimentary drinks service given that similar budget airlines in the UK all charge for drinks. Our return flight direct to Seattle was again on time . We found baggage check in quick and friendly and with the exception of one rather curt stewardess everyone else was absolutely fine.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","P Jackson","United States","2014-10-05","Flew Naples to London RT. Will never use this airline again. Disorganized check-in. Not particularly clean plane. Terrible seats which were even worse than the usual bad airline seats.","","","Economy","","2.0","2.0","3.0","2.0","0.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Worgan","Canada","2014-09-28","We were on flight AZ350 from Rome to Toronto Sept 21st. The plane should have been condemned it was so old there was filth on the seats the material was split. There were only 2 ceiling TV's that worked so 80% of the passengers are not able to see anything. The food was horrible and the flight attendants decided to take a 5 hour break after serving the meal. People were told to help themselves the washrooms were awful unfortunately with a 9.5 hour flight most people had to use them at sometime. I will never fly with Alitalia again. Our flights from Toronto to Italy were on Air France and they were excellent.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Anita Sulley","Canada","2014-09-24","Just returned from Rome to Toronto. Never again! We have travelled extensively on many different airlines and this is the worst I have seen. The aircraft was old and dated. A few old video screens spread so far apart that most couldn't see - that's if you wanted to watch Spider Man 2. This was a 9.5 hour flight and we were served a tiny dried up pasta dish and a glass of house wine - not individual bottles like most have. The next service was 7 hours later a tiny dry muffin and the same little bag of crackers we had at dinner - no water service throughout the flight. The aircraft smelt and the wash rooms filthy. The guys next to me had a table tray that was cracked in two and his seat was in a permanent recline position. Couldn't check in online so had to bear the mobs and check in at the counter!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","B Edelman","United States","2014-09-19","AZ0610. Flew Alitalia yesterday Rome to NY. Bathrooms so filthy we tried to put off using them. Food was congealed. Saving grace was that plane was pretty much on time. Will search for another airline for our next Italian trip.","","","Economy","","3.0","2.0","3.0","1.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Linda Duff","Canada","2012-10-02","We booked Club class for our trip to Italy September 7 2012 because of the added comfort level on a longer overnight trip. We were devastated by the transformation from the old Cub to the new Club class. The seats were very uncomfortable there were more seats added to the cabin and the service was anything but good. On the way home September 28 2012 we were treated to the old Club class on a plane that had not been refurbished. The difference was amazing - smaller amount of club seats much more comfortable and roomier seats with absolutely great service. Change is not necessarily progressive in this case it was just discomfort with poor service at a higher price.","","","Premium Economy","","4.0","2.0","3.0","2.0","4.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Mike McElhone","Canada","2012-10-01","YYZ-GLA-YYZ on a 310. Found the 2 wide seats near the rear to have greater pitch and width. Good value for $40. Planes were clean staff hard working and pleasant. Eastbound arrived 1 hour early. Westbound delayed for 2.5 hours due to a mechanical but were kept updated frequently. All in all good value.","","","Economy","","8.0","5.0","5.0","3.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","R Pearson","Canada","2012-09-23","Flew Toronto-Amsterdam return with 4 month old baby. Great service both ways! Young flight crew aboard outbound flight preferred older crew on return - but no complaints. Bottles were warmed upon request. Plane was not full so we were given a seat for my daughter to sleep in and she slept the whole way! Smooth and comfortable flights always on time or early. This is my fourth time flying AT from Toronto to Amsterdam and have never had a bad experience with them! Have flown Club Class as well before definitely worth it! Private washroom for club class only much better food free drinks and one flight attendant for club class only.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Dietrich","Canada","2012-09-20","YYZ-FRA. Toronto to Frankfurt was an A330 with the old set up. Sat in Seat 4A which is an extra leg room seat. I am 6'5"" and was able to stretch my legs straight. The seats are narrow but otherwise comfortable. Cabin crew friendly and helpful. The food was good. if you want great service and amazing food spend the extra couple hundred dollars and fly with a different airline. There were recent movies played on the screens but had a tablet and watched my own. We left slightly late and arrived in Frankfurt almost 45 minutes early. On the Return flight from Frankfurt we had an A310 with the old configuration. I saved about $300 per ticket (bought 2) and I will defiantly fly with Air Transat again. If you want all the bells whistles and comfort then spend the extra money but I just saved $600 and had a comfortable flight to Europe.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Ferris","Australia","2010-06-10","Gold Coast-Kuala Lumpur to Bangkok then ChiangMai return. Plane was new. Our flight back to the Gold Coast from KL was cancelled - my husband was home in Australia and received a phone call regarding the cancellation. We were able to contact the airline in Thailand and confirm the changed flight. All went well. The staff aboard were very helpful. One of us was not well on the flight over and was upgraded. Only thing I would recommend is to book your extra luggage and meals. Meals were ok. I would be make sure you take a jumper and socks as it gets very cold on board.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Francis Lee","Malaysia","2010-06-09","The last time I flew on AirAsia X it was on their A330-300 aircraft with awful non-reclining seats. I took AirAsi X to Taipei return in May 2010 and flights were aircraft with new reclining seats. These are vastly superior as I did not feel cramped. I used AirAsia web check in to secure relatively good seats (did not pre-book seats) on Row 11. Baggage drop off was simple at the Kuala Lumpur Low Cost Terminal. Check in on the return flight at the Taoyuan Airport was more chaotic as they did not have any baggage drop off counter for web check ins. Taipei check in procedures are not compliant with AirAsia X's normal procedures as detailed on the web check in boarding pass - timings were about 30 minutes later than stated. Both flights on time. Compared to my previous experience AirAsia X has improved. I paid about RM 325 (US$100) for the return flight with 15 kg baggage and pre-booked meals on both flights. This is excellent value for money.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Mel Kelly","Australia","2010-06-07","We travelled Gold Coast to Kuala Lumpur to Hong Kong back to Penang then Kuala Lumpur returning home to Gold Coast. Overall the flight and service was very surprising. We ensured that all meals and baggage was pre-booked flights were fantastic staff very friendly and planes were better than expected. Gold Coast to Kuala Lumpar was delayed 4hrs due to weather all passengers provided with Drink and meal vouchers. Considering this is budget airline this service was very unexpected and much appreciated. Seats are a little small however found them not too bad.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","David Worsfold","United Kingdom","2010-05-01","STN-KUL return our first trip with Air Asia X in the premium/business seats. Easy to check in at both airports inflight service was excellent. We do not mind getting less food and no free drinks/ inflight entertainment as on a 13/14 hour flight it is the seats that are important. Great value for money.","","","","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","B Lamprell","Vietnam","2012-07-02","We flew from SGN-BKK return in June 2012. I flew Air Asia ten years ago and found it was a fun inexpensive airline. How things have changed! It seems Air Asia is now all about squeezing as much money as possible out of the unsuspecting passenger. I can understand budget airlines charging more for the extra space of exit row seats but to charge you $11 extra because you have a medical condition that requires an aisle seat so you can walk during the flight or the same treatment to a passenger with motion-sickness being denied a window seat is a blatant rip-off. Your seat is selected randomly by a computer and if you don't like it then you pay $11 to change it. In Bangkok I tried to call Air Asia’s office 3 times but each call dropped out while I was waiting to speak to someone. The old 10kg baggage allowance has been reduced to 7 kg. (My carry-on wheeled backpack weighs 3kg) so that means I can pack not much more than my toiletries bag and a change of underwear before I exceed the weight limit. If you book on-line checked baggage fees and insurance are added unless you “uncheck” them. Boarding in BKK was a case of “first rush first aboard”. The flight itself was fine but the entire Air Asia experience leaves a lot to be desired.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Eko Prakoso","Indonesia","2012-07-01","SUB-BKK then BKK-HKT-BKK and last KUL-SUB. The crew was impolite and unfriendly. When onboard from SUB to BKK and KUL to SUB I always found that my seat couldn't recline because the button had broken the seat pitch also unacceptable. When I was in the LCC terminal the ground crew were impolite and not responsive. This airline may be value for money but if you have heavy luggage this airline is not for you. AirAsia really disappointed me.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ifan Santosa","Indonesia","2012-06-17","CGK-SIN. 15 minutes delay but it doesn't really matter. Crews were friendly bought nasi lemak onboard and it was delicious. Too bad the announcement was bad because it seems like the announcer didn't know what to speak. Overall a great experience.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Hew","Australia","2012-06-11","GOLD COAST-KUL-BKI-KUL-GOLD COAST. Flights took off on time. Our pre-booked meals were hot and delicious. Service was good but seats were very uncomfortable as it had no proper back support. Online booking for KUL-BKI sector had us all in different seats so we had to pay again to sit together. LCCT needs to be torn down and rebuilt. The signboards and facilities are in dire need of improvement. Toilets are wet and slippery. The taxi coupon tickets are a blessing and I have discovered during our shopping trips in KL that the taxi drivers driving the red and white cabs will refuse to use the meters to charge more.","","","Economy","","9.0","1.0","5.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Nico Gray","United States","2013-07-07","PHX-SEA-PHX. Service was great. They were on time. Boeing 737-800 both ways. I would recommend.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Andre Franca","Brazil","2013-07-01","SEA-ANC-ORD I consider my two experiences with this airline poor ones! The staff are friendly but flights are often delayed! On board crew seem lost this made me feel very uncomfortable these days you pay for everything extra when you fly them even for the bags. Won't be flying Alaska again unless the price is right.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Susan James","United States","2013-06-30","On time and even had two inflight beverage services from Los Angeles to Seattle. This was economy. On the way back to Los Angeles I flew First Class. Was nice to have a meal.","","","First Class","","10.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Thomas Matava","United States","2014-09-09","AZ703 2 Sep IST-FCO C Class connecting onto AZ C class to JFK. This is my 4th USA-Istanbul business class trip on AZ this year - and my last. On checking in told the reserved and multiple times confirmed seats requested were not assigned to me. Agent has no idea why and cannot recover them. No greeting on boarding C cabin is full. Immediately after take-off the flight attendant (term used politely) closes the forward curtain and sits down. After an hour of no service - and no one even walking into the cabin - I begin ringing the call button to ask for a coffee (flight departs 06.15 hrs). Rung at least 8 times finally a coach attendant comes forward to ask why I am ringing the button so much. When I ask for a simple cup of coffee the forward attendant says everyone is asleep why did I have to awaken them? When told I had been ringing for service she shrugs and says she never heard the bell. Throws half a cup at me and says she has to now prepare for landing. Many of our complaints on here are petty but hopefully some airline execs read these comments. In this case a lazy and rude flight attendant coupled with a begrudgingly served half cup of tepid coffee has cost AZ the potential for my returning and for AZ to get some pretty decent revenue.","","","Business Class","","","3.0","1.0","1.0","1.0","","","5.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Scott","Italy","2014-09-06","I am a business traveler and I have seen the industry change over the years. I no longer expect outstanding service and all that goes with it. My expectations have been 'right-sized' over the years. But my last two flights on Alitalia will be my last two flights on Alitalia. Not only was the service awful but the plane hadn't seen proper cleaning and service since the 90s. I flew the same aircraft 4 days apart and the lav didn't work coming or going. I cannot understand how it is possible. I chose the flight ONLY because it was direct from Rome to Chicago but I would prefer to spend the extra time changing planes somewhere just to avoid this awful airline. And as a side note I returned on Saturday and today is Monday. I am still waiting for my luggage.","","","Business Class","","","1.0","1.0","3.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Layman","United States","2014-09-06","We'd never fly Alitalia again. We're thankful we landed safely on our return Toronto/Rome flights but our traveling family of 6 were extremely uncomfortable on the flights. Despite paying top dollar for economy tickets and being assured we'd be seated together we were all spread out. The three in the back didn't get food: they ran out by the time they got to the rear of the plane! The bathrooms were filthy / disgusting and didn't have paper. You could smell them throughout the flight. Some seats were held together by duct tape. Like to watch a movie during an 8 hour flight? Forget it on Alitalia they have a few old drop-down screens so bring your own movie-watching device with lots of power (they don't offer plug-ins). If you want water or anything else during an 8 hour flight you're unlikely to get it on Alitalia. We had no service for 7 of the 8 hours on our return flight. I'm a very frequent flyer and this was the worst quality and service ever encountered on an airline.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Lucy Vergari","Canada","2012-09-18","My husband and I travel at least twice per year on Air Transat of all the times we have traveled together there has been only once or twice that we have been seated together all other times I am seated either at the back of the plane my husband in front or the other way around. My husband and I just returned from Rome Italy on Sept. 8/12. We both speak Italian at the check in counter we asked if we could sit together and were told sure since we were one of the first to check in got the boarding passes did not look at the seat number assuming we were seating together when we got onboard we found out my husband had a window seat and I was seated across the aisle. So bottom line no matter if you pay extra or not you are not assured your seat selection. Is it to much to ask if anyone is travelling as a group / family to start their trip together.","","","Economy","","3.0","1.0","5.0","3.0","5.0","","","2.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Zand","Canada","2012-09-18","Booked the ticket from Montreal to Lisbon in Mid-March for a late August Flight. At the time there were much cheaper tickets with Air Canada and Lufthansa but since Air Transat was the only one with direct flights we opted for it. We even paid more for advance seat selection and leg room. Two weeks to our flight time we received an e-mail from Air Transat that our direct flight now has a stopover in Porto and our original flight time of 7.5 hours is now almost a 10 hour flight. We contacted Air Transat and told them that we are willing to stay an extra day in Lisbon and even pay for our hotel stay ourselves but come back with a direct flight the next day. Even though they had plenty of room in the next day flight they told us that we have to pay $150 each for the change and even that would not guarantee they wont change seats and schedule on us again. The reservation and operation staff were extremely rude and unsupportive. The flights were late on both departure and return flights by 50 minutes and an hour respectively. The plane was ok on our departure but on our return flight it was the oldest Airbus that I have ever seen with the smallest and most uncomfortable seats to match it. Unless the ticket price is very cheap stay away from this airline.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Schepens","Canada","2012-09-17","Never again will I fly with Air Transat. I purchased my ticket on June 26 to fly in club class from Toronto to Lisbon - flight taking place Sep 9 (direct). 2 days before my departure I received an e-mail stating that my flight was going to make a stop in Madrid. Explanation: charter companies can and will do that. Just be forewarned. On my way to Lisbon I also was - without prior notification from the airline - ""bumped"" since they suddenly did not have enough club class seats and was put into an economy seat. I found this out as I entered the plane and went to my seat. This is unacceptable. If they do not have enough club class / first class seats they should not have sold me this ticket in the first place.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","James Howard","Australia","2010-04-20","KL from OOL return. All I can say about this airline is that you get what you pay for. They do not give good service and they really couldn't give a stuff about me in KL. LCCT in KL is not a very nice place to stay at unfortunately I had booked a room at Tune Hotel for 2 days when I went over - even worse I booked it for 3 days on my return to KL - man what a mistake that was. I would advise anyone to spend the extra few hundred dollars and fly a full service airline. I booked the XL seats they were a waste small and uncomfortable.","","","","","3.0","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","W Wouter","Netherlands","2010-04-18","We flew with Air Asia X from KUL to COO beginning of April. It was a new A330-300 the seats were terrible! The width of the seats is at least 5-10cm less compared to other airlines. The seat pitch was reasonable for a budget airline. However the seats could not recline besides the sliding option and the seat cushioning was terrible. I read that Air Asia X has received many complaints on the seats and will replace their non-reclining seats by ""regular"" seats. However if regular airlines are slightly more expensive I will choose them! Pre-ordered food was worst I ever had. Make sure you get something to eat prior to boarding! (or take food with you!) However drinks are reasonably priced and inflight entertainment is also OK.","","","","","6.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","C Steer","United Kingdom","2010-04-18","STN-KUL-STN. We flew out 2355 departure from Stansted - check-in efficient and flight only a little late in departing. We were preboarded as we had children under 12 with us. The seats were comfortable ample leg room. We chose not to have prebooked meals but snacks were reasonably priced and bottles of water less than 50p. We booked the flights during a sale in June 2009 and paid just over £200 each return - amazing value for money particularly over Easter school holidays. The return flight from KL equally good but less easy to sleep due to other passengers talking/reading. The staff were pleasant and helpful. We also took internal flights to Penang from KL - on time and efficient. On the way out we stayed overnight at the Tune Hotel at the LCCT which was very convenient - a minute away by shuttle bus and easy to get back to the terminal early the next morning. All in all a great cheap way of taking the family away for Easter.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Tyler Thia","Singapore","2010-04-06","SIN-KL-TJN return. A333 equipped with new reclinable new seats fantastic legroom. Previously the awful black seats only slide forward had individual casing that housed the IFE screen which was a nuisance and legroom was pathetic. Although still 3-3-3 configuration the slim- line seats felt roomy. Had 3 seats to myself both ways.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Mustoe","United Kingdom","2010-03-19","Reading previous reviews I think I must have been either very unfortunate or else travelled on a different Airline. I've used Air Asia to travel around S E Asia for the past 4 years and on every single occasion my decision was made on the basis of cost. I've found Air Asia to be uncomfortable and unreliable so wasn't expecting much when I boarded a flight for Stansted from KL back in September 09 - and I was right not to. The plane was new but 50% of the seats seemed falling apart in particular the headrest cushions seemed to have developed a habit of detaching themselves from the rest of the seat. I found the 'slide mechanism' of the lower cushion that acts on AirAsia X flights as a seat recline totally useless making it the most uncomfortable seat I've sat in. On the 2 occasions that the precooked and paid for food turned up I couldn't eat a scrap. I couldn't even give the second serving away to my fellow passengers! At the end of the trip I paid more than if I'd used Thai International or Eva Air to Heathrow. The return trip in January was no better the plane new like the first but the headrests still kept falling off food hadn't improved and there was no more room. On nether of the flights were announcements concerning safety etc remotely audible and I just wonder how the airline has managed to pass the required safety standards. Trips not to be repeated neither cheap nor comfortable and for me two the worst flying experiences of 35 years. In my book they score minus 5!","","","","","","","","","","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Wong","Malaysia","2012-06-10","Flew from KUL-BKI on 27 May 2012. Service is awful. No direction whatsoever from the ground staff. Queue system was a disaster as there's no indication of which line to go to. The monitor didn't help at all and I have a couple going to KCH queuing in front of me and a group going to Kuantan behind me. What a mess. The staff at the check-in was busy talking among themselves while my flight is 40 minutes from departure. Went into waiting hall and straight directed to plane. End up waiting 40 minutes on tarmac because 2 gates opened simultaneously and the 2 planes are located on the same aisle. My flight end up with 2 passengers to Johor and it took them 40 minutes to find that out.","","","Economy","","2.0","2.0","1.0","3.0","0.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Mel Kelly","Australia","2012-06-06","Just flew 9 flights in total with Air Asia X and Air Asia: Gold Coast to Kuala Lumpur - Kuala Lumpur to Vietnam - Vietnam to Kuala Lumpur - Kuala Lumpur to Hong Kong - Hong Kong to Penang - Penang to Langkawi - Langkawi to Penang - Penang to Kuala Lumpur - Kuala Lumpur to Gold Coast. Every flight was great staff were friendly and basically you pay for what you get. If you fly a budget airline and pay minimal cost for your tickets expect this and no more. For me this is my preference. My only criticism is around the minimal options for food and after pre-booking inflight entertainment and paying for it - it not being available. I believe improvements can be made in this area. Otherwise the seats facilities service is great - expect to get what you pay for and you'll be more than happy.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","B Walberer","United States","2012-06-06","BKK-CNX-BKK and BKK-DPS-BKK booked a year in advance for a bargain price during their annual promotion. 2 out of 4 flights were delayed by about 1 hour. Service onboard was good with friendly crew who were available throughout the flights. Seats were tight but bearable even for the 4.5 hour flight BKK-DPS. Baggage delivery was fast with less than 20 min waiting time on each sector. FD is nothing fancy you won't get pampered but if you can get a cheap fare and don't mind an occasional delay then Air Asia is the way to go.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Johnson","United States","2013-06-26","June 2013 LAX-MZT-LAX first class. Horrible check in. One first class line which is really 2 lines that mould into one. We stood for 20 minutes as the line grew longer. Whoever designed this lobby should be forced to deal with it on a busy day. When we finally got to the clerk he was surly if not down right rude. He did not speak two words to us. Off to the ""new"" first class lounge. Small cramped dark. Good bar but the small selection of food looked old and un-appealing. I certainly would not pay to get in. Indifferent staff. Boarding was quick and easy. However after it was announced the rear door had been ""armed"" the crew allowed a first class passenger off the plane to purchase an upgraded ticket for his grandson. So we all sat and waited at least ten minutes for him. Inflight the flight attendants on both trips were excellent: attentive friendly helpful. Nice folks. The food? On the way down a limp salad with what I think were chicken strips and a raspberry soda pop for dressing. On the way back inedible pesto chicken. Absolutely unacceptable for the price of a first class ticket. At MZT it took 35 minutes for our baggage to hit the belt. The counter people were slammed trying to check in outgoing passengers so it was impossible to hold Alaska to its 20 minute guarantee. All in all first class is definitely NOT worth the price and I would not recommend it.","","","First Class","","","3.0","1.0","2.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Lee Bruno","United States","2013-06-26","I am retired and am fortunate enough to fly first class extensively and often on a variety of airlines both in the US and Europe. I recently flew first class with my wife round trip from Las Vegas to Anchorage and plan to never fly Alaska again. Every employee I had contact with was pleasant and courteous the planes were on time but the only benefit in flying first was the additional legroom. The outbound and inbound flights were 2 weeks apart but breakfast both mornings was the same and only thing what they called eggs benedict with turkey ham which was on a piece of dry bread and was tasteless. Lunch was also one choice a chicken salad on a tiny salad plate with out bread cracker or chip desert was one piece of rolled candy. There was no TV on the leg of the flight to Seattle to Anchorage they provided a small hand held screen with a choice of 4-5 movies and short clips. I have never had such cheap and thoughtless meals on any of my previous flights. I would never recommend this Airline but if your required to fly it don't waste your money on first class.","","","First Class","","3.0","3.0","4.0","1.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Streb Lovell","United States","2013-06-16","SEA-MFR via PDX then PDX-SEA. All flights on time. Service great. No complaints except maybe the skimpy selection of beverages but these are such short flights.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Crociani","Italy","2014-09-06","FCO-BUD-FCO both flights delayed about 20 min. in Rome for heavy traffic and this is not an Alitalia's fault on the return from Budapest 30 min. for some ""uncommon"" luggage boarding procedures but we ended up landing in Rome only 15 min. past the scheduled arrive. Cabin crew professional and polite. Will fly Alitalia again.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Delrio","Italy","2014-09-06","I've being flying Alitalia for the last few years back and forth between Milan Linate and Sardinia (Cagliari or Alghero). In four years (and 80+ flights) it occurred only once that my flight was 1-hour delayed. Planes used by Alitalia for my short route were usually Airbus A319/A320 with spacious seats and entertainment system (only radio). I never had problems with the luggage (1 hand-luggage and 1 32kg check-in bag is included in the price). Personnel was always nice to me. Some things can still be improved but I think Alitalia is still the best that Italy can offer.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","K Luu","Australia","2014-08-26","Flew with Alitalia last month from Rome to Thessaloniki and then Thessaloniki to London via Rome. 1st flight my husband and I were told that only one of us could get on the flight because they were 'overbooked'. On the way back flight was delay 90mins only to find out that our luggage was delayed and still in Rome. It has now been 14 days. I will refuse to fly with Alitalia. I would rather pay extra money to ensure these things don't happen.","","","Economy","","","3.0","2.0","2.0","0.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Pete Maddison","United Kingdom","2012-09-17","Flew Club class Manchester to Toronto. Difficult to fault. Smooth instant check in comfortable seat with plenty of room and pleasant flight staff. Food was plentiful and good as we're the drinks. Only niggle was that there was no choice of meal as only one was left by the time we were served. Didn't really matter as what we got was good. Landed on time and luggage first off as promised. I recommend this airline without hesitation if choosing club class.","","","Premium Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Brian Smith","Spain","2012-09-16","Madrid to Montreal and then back from Toronto in August. Bought Option Plus but we were upgraded free to Club both ways. Club is really a ""quality economy"" in-flight service with a bigger seat. Slightly annoying IFS schedule on the way back - with a cold snack served something like 90 mins after take off making a decent block of sleeping hours impossible which is a killer on a transatlantic flight leaving at 11pm. Breakfast was surprisingly good however and rather well done although the airline doesn't seem keen on serving bread rolls. Complimentary drinks were a little thin on the ground on the return but staff were approachable and attentive both ways. Seating if a bit tired was fine too with good space. Never bother with IFE but it looked basic - overhead screens and that's that. Check-in via priority desk was instant outbound all went to time return delayed for an hour thanks to an unexplained non-existent plane. Luggage (tagged priority) came through very quickly at both Montreal and MAD T1.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Pereira","Canada","2012-09-16","Flight on time old A310 seating very cramped no AVOD. Food quite poor service from crew OK but nothing more. Price of ticket not cheap but direct flight from YUL to LIS makes this service bearable and with some value.","","","Economy","","6.0","2.0","3.0","2.0","2.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","W Ridoutt","United Kingdom","2012-09-16","We travelled from Birmingham to Toronto in May in Club Class. The flight out was very good but on return the service was very poor. When the staff got to us they had run out of food options and we were told we only had the vegetarian option available. The attitude of the cabin crew was almost insulting and we told them so at the end of the flight.","","","Business Class","","5.0","4.0","2.0","1.0","0.0","","","3.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Paul Keohane","Malaysia","2010-03-04","Most recently my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us their stranded passengers until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either. They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip but it will take them 30-50 days to process the refund. Such an attitude! Watch out for these guys. If you are considering booking AirAsiaX it might be a good idea to develop a plan B - just in case.","","","","","","","","","","","","1.0","0"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Vince Tee","Australia","2010-02-28","KUL to MEL. Check-in at LCCT was a breeze but lack of Duty Free shops at midnight was a minus. A330-330 nicely cushioned seats. Crews professional and friendly. But it seemed that AirAsia X will remove its on-seat TV and replace with portable E-player. Unfortunately not a single E- player was available on that flight and no reason was given. Food choice limited. Liked the idea of paying more to get 30kg baggage allowance.","","","","","8.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Adnan Mir","Australia","2010-02-18","MEL-KUL Return. I initially paid $730 for the ticket but with the additional extra kgs and meals ticket price was close to $850 not that different price wise with MAS. Aircraft was new and clean seats and infotainment on each seats with USB food was delicious and service was good. MEL-KUL older A330 aircraft with no infotainment service generally good. Would fly again if price was cheap - happy to fly MAS or Emirates at a slightly premium price.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Steve Dee","United Kingdom","2010-02-05","London to KL on AirAsia. Night flight out so slept fair bit. Booked extra leg room seat - worth it for the low cost. That said if the extra leg room is the 2 middle seats behind bulkhead not so good. Also the left hand seat to bulkhead is next to the entrance to the staff rest area so if you are spread out and asleep they will wake you to get in if necessary. Plane was older and the seats we had didn't retain much back support. Service ok. Its a flight at base cost after all. Return with same leg room seats. Day flight which always seems longer. Took the Malaysian meal package - great value decent food (less than £2) for 2 dishes and 2 small bottles of water. I would travel again. Also flew internally KL-Phuket newer planes great service. They fly to KLIA LCCT terminal which is not the main international KLIA terminal. If getting a connection next day again with Air Asia they use exclusively LCCT and hotels generally advertised are at the international KLIA a 25 min £10 drive in a taxi (pan Pacific Concord etc). Try Tunes hotel directly opposite LCCT on web cheap good clean like ibis etc.","","","","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Barry Marx","Australia","2012-06-05","We travelled from Sydney to KL to Bandung and a few days later from Bandung to Denpasar. We were very satisfied with all aspects of the trip. We had paid for a meal on the Sydney to KL leg of our journey and the food was of good quality and enjoyable.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Caruana","Australia","2012-05-30","Paid for allocated seats to Phuket at the cost of $150 received confirmation of these seats on boarding they just shrugged their shoulders and said the seats are already occupied. Not good enough spoke to customer service on our return and can not refund this is most unacceptable they have taken $150 from us and we did not receive what we paid for other then this service was good.","","","Economy","","4.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Francis Lee","Malaysia","2012-05-28","KUL-HKT-KUL. Outbound flight was delayed by more than an hour due to late arrival of the plane as well as technical issues. Return flight was more pleasant and arrived about 15 mins early. It would seem that AirAsia is now deliberately splitting up passengers and seating them separately in order to encourage them to pay extra for advance seat selection. I witnessed a passenger frantically trying to re-arrange seating onboard so that his companion could be seated with him. My own companion was also seated across the aisle but we were not too bothered by that. We got excellent value for money because we booked these tickets about a year ahead at one of the sale promotions (Fare was US$ 45 return).","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","W Coenik","Australia","2013-06-13","Flew from Honolulu to Newark return in First. Flew Alaska last year in first and was so impressed booked with them again. Great service and the meals are just some of the best I have had on a plane. Flights were on time except for a delay because of weather but that's flying for you. Cant blame the airline for that. The staff are helpful and polite. Love the small first class of only 16 seats. Makes it feel like being on a small business jet as very individual service. Again well done to Alaska and would fly with them again.","","","First Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Hesser","United States","2013-06-02","SJC-OGG SJC-LIH SAN-BOS return in F on relatively new 737-800 aircraft. While Alaska planes may not have the ""bells and whistles"" of JetBlue or Virgin America Alaska succeeds by running a very reliable operation offering a decent inflight product and friendly service. From Bay Area to Hawaii I was able to upgrade to First via online check-in for $100. Worth every penny! Check-in was fast and no charge for 2 bags. On board pre-flight beverages offered and menus were distributed. Mid-range wine choices but glasses were kept refilled throughout. The Alaskan Amber beer is quite good too. Breakfast served in 2 courses and Lunch/Dinner in 3 courses and the pace of service was quite relaxed. A snack later in the flight. Food and portions were very good on all flights. Crew were very polite and addressed passengers by last name. One FA even personally thanked each passenger for their business at the end. IFE consisted of a ""digeplayer"" providing a wide choice. The touchscreen worked well and the picture was clear although the sound quality will be much better if you bring your own headphones. F seats are basic domestic F but the extra width and legroom certainly make the upgrade worthwhile. Best part is their excellent on-time performance. I've only encountered 2 delays in the past 30+ flights.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","T Jedlicka","United States","2013-06-02","We have been trying for two days to get to Fairbanks and have spent 15 hours in airports and not there yet. There has been delay after delay and none of them weather related. The delays and cancellations have all been maintenance and crew problems which seem to be a systemic problem with Alaska Airlines starting with their top management. This is Sunday and I tried to talk to a supervisor in the Anchorage Airport and was told that supervisors aren't available on Sunday.","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Gordon McFarlane","Canada","2013-05-27","Victoria - Seattle - Maui return in First Class. The service was impeccable and breakfast on the outbound flight was very good and spread out over a couple of hours which helped pass the time. Lunch on the inbound flight was equally good with a choice of sirloin steak or sweet and sour chicken. Frequent offers of alcoholic and non alcoholic beverages throughout the flights. Individual entertainment tablets with a wide range of films and TV shows. Attendants were very friendly and attentive. All the flights departed on time and arrived on time. This is the first time travelling on Alaska First Class and it was well worth the additional cost. My only disappointment was The Boardroom at Sea-Tac. It was pretty drab with a poor choice of food/snacks (both in the morning and early evening). It is certainly not worth $45 a visit. It is not a patch on Air Canada's Maple Leaf lounges.","","","First Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","R Hagey","United States","2014-08-15","My husband and I were scheduled to leave July 31 aboard Flight 621 headed for Rome. Plane was set to take off at 4.30 pm. It was late we taxied out on the runway and then stopped. It took the pilot 2 hours to tell us that we had mechanical difficulties. At 8 pm we were told that the plane could not take off. We were herded off the plane told to reclaim our luggage and told we would be put up at a hotel. Ushered to the sidewalk outside Bradley International Terminal to await a bus. For 90 minutes we were shuttled back and forth from one side of the sidewalk to the other. The Alitalia representatives were useless. We finally got on a bus to a Marriott Hotel we got there at 9.45 pm only to be told that there was no room at the inn and we now had to go to another Marriot. At 11 pm we arrived at the next hotel. The bus picked us up the next morning for our reschedule 11 am flight which of course was late. The plane was straightened out but the food sitting in their kitchen overnight was congealed. The crew were indifferent. We arrived in Rome at 8.15 am local time. Now if you have a plane-load of people delayed by almost a day many of whom have connecting flights wouldn't you think the airline would have spent some time going through the passenger list to make sure they would be rebooked onto other flights? We got off the plane only to find out that we had to reclaim our luggage once again. We were escorted to the ticket counter and left to fend for ourselves. It took us hours to book our connecting flight to Istanbul. As we made our way through the airport which by the way has no people movers or luggage carts we kept running into fellow passengers. Absolutely no help from Alitalia. We boarded a bus that would take us to our plane it was easily in the 90s outside and the bus had the heat blasting. No one from Alitalia noticed. Our flight was delayed. Of course.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","R Khsib","Canada","2014-08-15","JFK-FCO / FCO-TUN. TUN-FCO / FCO-YYZ. Delays of around 1.5 hrs deemed normal (had to run to catch the next flight). Crew rude to a point you think twice to ask them. Assigned separate seats so had to travel away from my wife. Fellow passengers had to do musical chairs to seat families together. Lost luggage on the two legs of the flights and no updates yet. Airplane dirty no entertainment. Catering is so dismal so we were hungry and with delays left hungry for about 24 hours. Bottom line avoid Alitalia pay extra pick extra layover but avoid it.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Vecchi","Italy","2014-08-11","In the last month I flew two round-trip MXP-JFK-YQB with Alitalia (MXP-JFK) and Delta (JFK-YQB). All AZ flights on time new A330 in good conditions crews sometimes excellent and sometimes not so friendly. Food in economy class is not a pleasure IFE good as usual on A330. I think that AZ offers a good service on this route at reasonable price.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","P Callender","United Kingdom","2012-09-12","LGW-YYZ YYZ-LGW Staff were rude especially at the boarding gate. Flight was full very cramped and staff only came round at meal times to offer drinks there were no other drinks offered and the food was terrible. I was not satisfied with the service so will not fly with them again.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Penfold","Canada","2012-09-09","LGW-YYZ Non stop flight on Airbus 310. Very long walk to airport check in from entrance. Initially I was unable to find check in desks. After about 10 minutes of looking around I notice a sign pointing to a back corridor. Check in was fast and efficient. My bag was 2kgs over but the agent did not charge me. Flight departed late but the pilot made up time in air. Flight was full except for a few open seats. About an hour in the air we were provided with a complementary meal and non-alcoholic drink. Every so often the flight attendants came around with water tea and coffee. Since this was one of their older aircraft there was TVs every few rows. I did not like any of the inflight movies so I read my book instead. Overall I was satisfied with the service I received. Will use them again in the future.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Laura Adam","Canada","2012-09-06","This summer flew Frankfurt to Calgary in economy on the new A330 and it was a real pleasure. Comfortable seats more leg room and the personal LED screens and entertainment available was excellent. The new cabin lighting was soothing. I've travelled Air Transat many times on their older aircraft's - very cramped and just ok. I will definitely fly with them on long hauls again as long as its on the new planes!","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","A Lindau","Switzerland","2010-02-05","KUL-STN: Comfortable seats delicious food (as always with Air Asia) and a bigger legroom than many other carriers! At this price Air Asia X is a great deal indeed. Just bring enough books/magazines/etc as there is no entertainment on board.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Murphy Bong","Australia","2010-02-03","KUL-MEL Pre-booked exit row 15 for a fee. First impressions were good. My seat had ample legroom. However the flight deteriorated and got tedious. Cabin crew were unprofessional could hear them talking in the galley with their crew curtain shut. They disappeared partially in the flight and recline was non-existing only glide. I also found the XCite touchscreen irritating. Online chat feature had a glitch that kept jumping the messages back to the top and touchscreen sensitivity was very inferior. Overall Air Asia provides value for their cheap flights and would recommend it only if fare is cheap.","","","","","7.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","R Howe","United Kingdom","2010-01-29","STN-KUL-STN on a clearly older aircraft - seats generally comfortable (row 13 pre-booked both ways). Both flights on time (return arrived early). Check-in ok at both airports (impressed with LCCT - fast security passport control etc and luggage arrived very quickly). Pre-booked meals were reasonable and pretty good value. Cup of coffee for 5RM was reasonable and a decent size. Cabin crew friendly and attentive and very well presented. Cabin temperature fine and toilets clean. Pretty full outward flight less busy on return. Impressed for the money - booked 10 months in advance for lowest price.","","","","","9.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","S Miller","United Kingdom","2010-01-19","STN-KUL on Air Asia ""Oakland Raider"" aircraft. Our window seats row 16 were dreadful no padding we were sitting on metal. Headrests fell off tray in front would fall open when the passenger in front moved and as you can imagine not very good when sleeping. Food okay. the portable entertainment things were okay kept you distracted on a long flight. I don't believe all seats were as bad as ours. I spoke to Air Asia who say that they would be refurbishing this aircraft. Can anyone suggest a row which the seats were okay? I only know to avoid row 16. I have also travelled many times with Air Asia on the smaller flights were the service was great and have no other complaints.","","","","","5.0","","","","","","","4.0","1"
"airasia-x","/airline-reviews/airasia-x","AirAsia X customer review","Ben Walker","United Kingdom","2010-01-14","STN-KUL-PER return. For the price we paid for December travel it was a bargain. Oldish ex Air Canada airbus on STD to KL route with no seat back IFE. E-players OK but limited choice. Take a good book. Asian food not great from Stansted but better on all other legs. Under 45 minutes to reclaim bags go through immigration and check in again at KL. Much better than expected. New Airbus KL to Perth with in seat IFE at a minimal cost. All in all apart from the lack of free drinks food and IFE everything was much the same as a full service airline.","","","","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","R Michael","Australia","2012-05-25","SYD-KUL then KUL-SYD. Paid for full premium seats plus meals. Before leaving Sydney I called Air Asia to purchase my inflight entertainment and was advised that due to my seat being a premium seat it came as a package. As expected was not the case when I got on the plane! Disappointing 8 hrs! For the flight back I was advised that there were no entertainment units left to pre-purchase and every plane was only allocated 10! I can see value in economy but not in premium/business class.","","","Economy","","2.0","4.0","2.0","3.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Brunetta","Australia","2012-05-20","We flew from Sydney to Bangkok and then from Phuket to Sydney. Staff were so rude and were unable to answer any questions. There was no inflight entertainment. If you wanted entertainment you had to pay extra for e-books. However there were none available on our flight. Even people who had pre-booked them couldn't get them because they were out. There were 3 of us travelling and we did not get seated together even though we checked in together. A family on our flight were also separated. Our flights were delayed also. I will never fly them again. Pay the extra money and go with another company.","","","Economy","","2.0","1.0","1.0","3.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","United Kingdom","2012-05-17","Another round trip from CNX to KUL. Once you know how to 'play' low cost airlines they do offer good value for money (but not always). The LCCT is getting a bit long in the tooth for the number of pax passing through but BKK immigration staff would do well to see how to handle pax properly and efficiently. I prepaid for a meal and found it to be very tasty indeed. Although they claim to have a no outside food policy onboard they don't implement this. Biggest problem with low cost carriers is the pax they carry. FA's need to be more strict (politely of course) with pax who get ready to get off long before the aircraft reaches the gate.","","","Economy","","9.0","4.0","3.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Natasha Powell","United States","2013-05-26","LAX to DCA on May 23rd. Apart from one every other flight attendant was rude and scowled the whole trip. No greeting as we boarded the plane no follow through with promises to help provide first aid (or a simple bandaid after an injury) and no explanation for delays that occurred. The attendants seemed annoyed when customers asked for beverages when we were seemingly skipped. Overall this flight is miserable and the staff are far less pleasant than the attendants who work for foreign or even domestic airlines that I have flown with recently. Granted the lack of amenities on this older flight doesn't add much to the comfort of fl going across country but a pleasant attitude for the staff wouldn't hurt.","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","4.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Nicole Sherman","United States","2013-05-10","My flight from Honolulu to San Jose was delayed 2.5 hours today which made me miss my connecting flight to Atlanta. They then told me there were no flight tonight to the east coast yet while I was sitting with an employee waiting for new boarding passes for tomorrow a flight to New York was boarding right next to me. Not a full flight either! They changed my flight but then brought me outside to wait for a shuttle to a hotel. I was left on the curb with 5 suitcases and a duffel bag and waited an hour. I finally called the hotel and they told me the shuttle had stopped running at midnight. I ended up having to take a taxi to the hotel. The next day when I was boarding my new flight I had to pay to check my bags again. All in all I paid 60$ extra for re checking my bags a 15 dollar cab and absolutely no sleep. They had absolutely horrible customer service and late flights.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Steven Montgomery","United States","2013-04-25","After a very unsatisfying flight on Delta from ATL to SEA it was a privilege to board our Alaska Airlines flight to ANC. Not only the extra legroom and comfort of the aircraft but the excellent cabin crew made me forget the horrible service Delta had just delivered.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","A Whittle","United States","2013-04-23","Round trip SAN/PVR April 4-12. Alaska's first is more of a ""light first"". Seats and legroom just so so. Same pasta dish on both legs served along side a small salad. No roll butter or dessert. Flight attendants on both legs were great they seemed embarrassed about the meal quality but kept drinks flowing and were very pleasant. Both flights on time. Travelled on BA award tickets.","","","First Class","","5.0","3.0","5.0","2.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Morrisoni Paula","United States","2014-08-11","Had not flown Alitalia in years and was curious whether they had improved anything. JFK to Rome. I was not able to get a pre-assigned seat on the old and clunky web site. At the gate a bitchy attendant didn't let me on with my carry-on and forced me to check-in my business trolley. Plane was not full and there was plenty of room on overhead storage. Flight attendants quite unresponsive to extra drink/coffee requests. Seemed bothered by passengers asking more than bare minimum. In Rome waited well over an hour to get my luggage.","","","Economy","","1.0","2.0","1.0","3.0","3.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Edwin Moore","United States","2014-08-11","Traveled this month on Alitalia Magnifica Class from Los Angeles to Rome. Flat bed seats were reasonably comfortable and due to cabin angle felt a bit more spacious but wear and tear was obvious and unappealing. Inflight entertainment system was not touch screen and was out dated not intuitive with poor picture quality. Bathrooms and overall cabin were out dated and need to be upgraded. Food was actually very good but service was unremarkable.","","","Business Class","","5.0","3.0","3.0","4.0","3.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Tony Laverghetta","Canada","2014-08-02","YYZ-FCO on J class. A332 old and tired aircraft with old Biz class seats configuration. No lie flat bed however I managed to get 5+ hrs of sleep. IFE just okay very low quality old removable screens provided by cabin crew. Flight attendants were great all smiles and attentive throughout the flight. Dinner was served in style it was one of the best meals I have ever experienced in an airplane many food selections plenty of drinks desserts fruits in the morning the breakfast was very good as well. It was just bad lack to have flown the old 332 as the newer aircraft's have got such a better configuration and much more comfortable seats. Overall a good experience again.","","","Business Class","","8.0","3.0","5.0","5.0","3.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Olteanu","Hong Kong","2014-08-02","For 10 years I avoided Alitalia but then visiting Italy for holidays I thought we may give it another try. So travelled from Florence to Bucharest via Rome on 31 July 2014. It is a 1.5hr flight that was delayed by about 30-45 minutes but there was no acknowledgement or announcement of the delay. Transiting through Rome itself is a case study in how not to organise an airport for transit and boarding the flight was a nightmare. No priority for families or business no possibility to upgrade to business with miles from the alliance even though the business class was completely empty (meaning not one seat was taken). On the flight itself food was very poor and the cabin staff just disappeared. There were no sick bags in the seats and the staff did not answer the call button at all - too busy chatting in the empty business class - and then spent 10 minutes looking for sick bags. Also no announcement for landing or beginning of landing. In fact no pilot communication whatsoever after taking off. And as we got to our destination in Bucharest our checked in bag was lost and apparently many other people on the flight who transited via Rome had the same problem so long queue at the Claim section. Not willing to waste my time and money on this airline again.","","","Economy","","","4.0","2.0","2.0","0.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T Ford","United Kingdom","2012-09-05","MAN-YYZ return. Offered vouchers as overbooked on outward journey (Manchester to Toronto). Were told that they are frequently overbooked and look for volunteers to go a different day. Refused and checked in regardless. Airbus A330 both ways but not the same plane set up. MAN to YYZ - leather seats but no IFE. Good food and cheery cabin crew. Check-in line was long but moved swiftly. YYZ to MAN - Ridiculous check-in line with flights to Paris and Frankfurt also in same line (Why?) very very poor elderly looking plane needed refurbishing seats at the end of their life span. Ran out of food by my seat (43F). Both ways on time YYZ to MAN actually arrived ahead of time but was forced to wait for an airbridge. Only airline flying MAN to YYZ but aircraft both ways needed updating.","","","Economy","","5.0","1.0","2.0","0.0","1.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Potter","United Kingdom","2012-09-04","Travelled in club class Gatwick to Vancouver on old plane had big reclining seats so legroom was great. Entertainment poor made to watch a single overhead screen showing kids movies - tedious for 9 hr flight. Club class on return trip in the newly refurbished air bus. Modern design of seats meant that although they were fairly big they do not recline! They sort of slouch forwards. I'm 6ft 3 and had a really uncomfortable trip knees and shins on the seat in front. British Airways premium economy next time for me.","","","Premium Economy","","1.0","1.0","4.0","3.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Smith","Canada","2012-09-03","Flew from Toronto to Gatwick and back. Airbus A330 plane - small uncomfortable seats no individual entertainment system. The airline makes you pay to use blanket or headphone. Had a very noisy rugby team flying to London along with us whose antics added to my woes. As a vegetarian I got the exact same tasteless bland food while going and coming back. When I checked in at Gatwick for my return flight the lady at the counter surprised me by saying that only 5 kg of baggage was allowed as a handbag and that my shoulder bag now counted as an extra cabin baggage - a clear ploy to earn extra money. So my total cabin baggage now weighed in excess of 5 kg. So what did I do. I took out my jacket and put it on took out my e- reader and lo behold - my baggage now weighed less than 5 kg. So I was let in without paying any extra. All this hassle in addition to the fact that Gatwick is almost an hour long commute from central London which adds to your travel time especially when you have to catch an early morning flight.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Jenna Populin","Australia","2012-05-15","Melbourne to Kuala Lumpur then Kuala Lumpur to Saigon (Ho Chi Minh) then back from Hanoi to Kuala Lumpur and home again to Melbourne. I have flown Air Asia X and standard Air Asia many times now and am always more than happy with their service. Not only were all flights on time (I have never had a delayed Air Asia flight) however all flights also arrived at their destinations early! Food and Beverages onboard are fantastic (We pre-booked meals which aren't expensive) and all onboard staff were friendly and more than helpful. I could not speak more highly of Air Asia and for a budget airline. Highly recommend for the budget costs great service on-time performance and onboard comfort.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","C Cutts","United Kingdom","2012-05-09","CNX-KUL. I've never used a low cost airline before but the alternative on this route involved a transit in BKK so I took Air Asia for convenience more than anything else. While the bag drop was slow and the food not that good the service was fine as was the aircraft a fairly new looking A320-200. The seat was comfortable enough for a 2hr 20min flight! The flight arrived just about on time and I was through the low cost terminal in 20min; I picked a seat paid for a 25kg bag and had food. The cost still came in 65% less than the other options on this route so no complaints and I would use again for convenience.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","K Goh","Malaysia","2012-05-07","We travel KUL-MEL almost once a month for business. Not happy with the booking system as it tries to sell you everything from Hot Seats to Baggage to Insurance etc. and every time we book we have to be careful to delete all these items as it gives you Hot seats to charge you more. Other airlines leave it to you to add on items you wan to purchase and this is more practical. They should make their booking system more User Friendly! Punctuality is ok and they have improved a lot over the years. Most of the staff are friendly.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen G Sweet","United States","2013-04-22","ANC to RNO with stop in SEA. I must admit that I was pleased with Alaska and Horizon Air in both directions. I flew their 737/8 on the way down and the 900 model on return. Planes were clean service was much better than I have had in the past. If they keep it up I may end up with them again soon. Good job and a decent price for what I received.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Nathan Green","United States","2013-04-21","I flew from SEA to PHX the flight was great the ground staff and inflight staff very accommodating. They give out free snacks and a choice to purchase a inflight meal/snack. I will be flying Alaska Airlines again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Dayan","Australia","2013-04-16","We travelled overnight from Seattle to Orlando and were seated in the very back row of the plane. These seats are hard up against the back wall of the plane and do not recline. It was a most uncomfortable trip I can remember and would definitely recommend avoiding travelling with Alaskan Air.","","","Economy","","","1.0","3.0","3.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Dimitrios Zaxhos","Greece","2014-07-31","I flew with my wife from Thessaloniki to Rome and back. Both flights were delayed. Plane could be cleaner. As it is an international flight almost 2 hours the only thing you get is a drink and a small bag of biscuits. The coffee is awful. The staff could be more polite. The worst impression was on the return flight. We had only one suitcase which weighed 25 kg. Staff told us that we had to take 2 kg out because only 23kg was allowed. When we told her that we were 2 people but had only one suitcase much less than allowed (23x2 = 46kg) she insisted that we should take 2 kg out of the suitcase. So we had to open our suitcase at the airport. We will never choose this airline again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Andrew Shrugs Hall","United Kingdom","2014-07-29","Alitalia check in at Heathrow were superb but after that the whole experience was the worst we've ever experienced on a long haul flight. Staff in Rome airport were rude during our delayed connecting flight and when we eventually got onto the plane to Buenos Aires we all sat waiting in our seats for over an hour for the flight to commence no refreshments boiling hot and no explanation to what the delay was. Staff were indifferent to the passengers requests that's when they could be bothered to work. Finally the inflight entertainment to help us forget this nightmare was a disaster in as much the screen would randomly switch off during movies. Avoid at all costs until Etihad take over.","","","Economy","","","3.0","1.0","1.0","2.0","","","0.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Marty Turner","United States","2014-07-29","7/7/2014 ORD-FCO AZ0629. 17/7/2014 FCO-ORD AZ6028. I would never recommend flying Alitalia! Plane was very old. Plane was very dirty food all over floor when we boarded. Only 3 out of 6 restrooms were in working order and those were filthy. Not cheap tickets so I expect much more. Heard lots of complaints from the passengers so we weren't the only ones who were very disappointed.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","P Cancun","Canada","2012-08-29","Flew Toronto to Cancun Aug 19 return on the 26th. Seats were very uncomfortable. They advertise a good seat pitch which is true however the width is terrible. There was something very uncomfortable about the angle of the seat. The value of the ticket was not worth it. Back to Air Canada or Westjet for me. Food was tiny portions and not very good even though it was free. Only one movie on an overhead screen is that not flying in the 90's? The airbus 310 was ancient both ways and showed it. Staff did not hand out Mexican immigration forms that caused a great deal of lost time for all 250 people on board at the airport. Every other airline I have flown on gives all the forms needed.","","","Economy","","4.0","1.0","4.0","2.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Keating","United Kingdom","2012-08-29","Big difference between Club and economy. Club does not cost much and it is really similar to premium economy on other airlines but it really is worth it. This was on an aged 310 from Manchester to Toronto. We could not get club on the outward leg but did for the return. Huge difference in comfort and attention: the upgrade was only some £97 each! I am 6'2 and was very uncomfortable on the back: very comfortable in the front given the extra baggage food drink and good service the upgrade is tremendous value.","","","Premium Economy","","10.0","4.0","5.0","5.0","2.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Wiles","United Kingdom","2012-08-28","From Gatwick to Toronto then Toronto to Gatwick. On the flight from Gatwick to Toronto there was a change in planes after we bought the tickets and because of this had two different sets of seat numbers staff at boarding were helpful during this. Flight was enjoyable but after we left the gate the pilot said that the entertainment system didn't work so for the first 4 hours of the flight there was nothing to do after they got the entertainment system to work there was a very poor selection of movies. TV screens are 10 rows apart and no individual screens. The food was inedible. The flight was delayed but we arrived in Toronto early. Now from Toronto to Gatwick to begin with we checked in staff seemed very friendly but didn't quite know what they were doing we stood at the check in for 10 minutes while the woman serving was talking to another member of staff. We took off because it was a night take off the lights went off then the reading lights began to have a mind of there own going on and off flickering on and off. It was about 1 hour into the flight before we were offered a drink the food was even worse this time. It was impossible to sleep as the staff come around every half an hour to offer you something. Then the lights went out and it was pitch black in the cabin until we landed the reading lights worked just then landing the lights came on and flickered on and off until we got to the gate. We waited half an hour to get off the plane when we got to the gate. Then the real fun began Air Transat had lost out luggage and we are still waiting for the bags. Other times I have flown with Air Transat we have had no problems. I would not recommend them anymore.","","","Economy","","6.0","4.0","3.0","1.0","2.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Oscar Collazos","Australia","2012-04-30","My family and I flew BKK-KUL KUL-SYD. Awful experience staff were rude no attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.","","","Economy","","1.0","2.0","1.0","2.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","T Nguyen","United States","2012-04-27","Flew JOG-KUL-RGN. Do not spend money on hot seat or pick a seat. Since boarding announcements are in local language first passengers rushed to the gates especially in small airports where there is not a dedicated line for hot seat passengers. When I asked staff at gate if everyone had hot seats they said yes! Pay for hot seats if you want bulk head or emergency exit seats for leg room. At end of purchase the website will give you seat assignments so don't bother paying for pick a seat either. Airplane and attendants are average for low cost carriers.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","United Kingdom","2012-04-24","CNX-KUL return. As I seldom have checked baggage using the stand alone machines for check-in is a breeze especially as most people don't use them! Flight itself was fine although it was a confusing route march to get to the aircraft. Also having a flight to Chennai at roughly the same time seemed to confuse some passenger. Reasonable cabin crew. I ordered meals in advance and they were onboard although I was listed as a 'no-show' on the manifest. Return to CNX the breakfast pancakes were cold and trying to get the packet of maple syrup open was like a challenge from a game show. Flights were punctual and the return 25 minutes early.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Ellen Johnson","United States","2013-04-02","I flew to Las Vegas March 29th and returned April 1. First class round-trip $777. Service down was slow and we were served a cheese platter. Not a significant midday meal but it was sufficient. Returning was worse. Nearly an hour before cocktails were delivered. We were not served the cheese platter. We were served hot pasta in cheese sauce on a sad looking salad bed. I asked the Flight Attendant for the cheese platter instead as I heard them offering it to the coach passengers. She advised that I would have to pay for it. She was rude and smug. Apparently I can drink you dry of scotch but have to pay additional for a decent meal. In addition after being served our drinks another Flight Attendant came up to us and asked if we wanted our pretzel bags as they did not have enough to serve coach. I have been flying Alaska Airlines since 1973. This is the worst service I have received coach or first class. Flying 1st class is more than a wider seat. It represents a gracious and superior attention to the passengers for which a premium is being paid.","","","First Class","","5.0","4.0","1.0","2.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Wharfe","United Kingdom","2013-04-01","Shuttle flight from Seattle to Portland and we missed the original connection as our international flight was late. AS couldn't have done more to help us and got us on the standby list on loaded and even sat together. Quick flight friendly crew and always my first choice for us domestic flights.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Scott Bourne","United States","2013-03-26","Flew from Anchorage to Seattle with a seat on a plane from Seattle to Vegas. The weather was bad in Anchorage but the pilot assured us we'd make our connections. Got to the gate in Vegas 21 minutes before the flight was set to leave. The Las Vegas crew was alerted that 45 of us from the Anchorage plane were bound for Vegas. The gate agent would not let us on the plane. Smiled smugly and said sorry. We all went to the customer service centre where a man told us we were lucky to get seats on the 9.35 flight. While I was at customer service I noticed the Vegas plane was still at the gate - 20 minutes later. I paid almost $1800 for this experience. Clearly Alaska Airlines isn't interested in customer service.","","","First Class","","","3.0","1.0","3.0","4.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Farrello","United States","2014-07-22","Boston-Rome July 2014. Don't book extra comfort seats (this is not economy plus). The seats that are near the exit on the window sides are looking right into the bathroom. Food was bad but movies and drinks were fine.","","","Economy","","5.0","3.0","3.0","1.0","4.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Carmen Russo","Australia","2014-07-22","AZ1426m 8 Julym TRN-FCO. AZ1733 8 July FCO-CTA. AP862 (AirOne) 13 July CTA-TRN. Excellent service! Passengers were welcomed on board with smiles by all staff. The seat was quite comfortable. A snack was provided which was ok - reasonable given the relatively low cost fare. This service was also provided with a smile. I was very pleased with Alitalia. The check-in staff also goes beyond the call of duty. Highly recommended.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Walker","United States","2014-07-12","Milan to JFK/New York. The smoothest flight in recent memory (and I am a frequent traveler). There was no turbulence and a perfect landing. Inflight entertainment had a nice assortment of movies and games. There has been much said online about airport staff and flight staff for this airline not being ideal. As for airport staff not sure if their demeanour is 100% their fault. Check in was not clearly explained in Milan. There was a line for ""baggage drop of"" and ""economy check in"" as well as kiosks. This makes for grumpy passengers. As for flight attendants the ones on my flight were businesslike and polite. They were not rude or happy. It was fine with me.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Nikki Ortiz Hontiveroz","Canada","2012-08-28","Vancouver-Gatwick-Vancouver - The phrase ""You get what you pay for "" is right on the money for this airline. I am a small person and I felt very uncomfortable on this flight. My leg was touching the back of the seat in front of me. I wonder about those people that is 5'5 and above? The check in agent at YVR are the worst I asked if we were flying on the refurbished aircraft where you have your own TV the agent told me "" I don't know. I know it's an Airbus"". This airline is really strict about check in and carry on baggage. Carry on max is 5KG and min was 6KG and the agent is telling me that I need to pay extra $45 so I just told them that my laptop is in there as well and he let it go. The food was awful. I am however impressed by the flight attendants. They seem really nice and smiles all around. Bring your own food water and entertainment. Do not get an Aisle seat as you will not have a peaceful flight. Pay extra $200 and fly other airline.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Carol Bedette","United States","2012-08-28","Round Trip Toronto to Paris. Paid upgrade for seats in front economy class. Plane very dirty both ways no inflight entertainment ie: movie. Have taken many international flights most economy a few business and have never been on one where you did not have at least 1 or 2 movies plus other entertainment. The cost of AIR Transit was not any less than the other flights. I at least expect the plane to be a little cleaner and not smell like the toilets. Meals were also very marginal. Will never take again nor recommend to my friends or family. Bad trip.","","","Economy","","3.0","2.0","4.0","2.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","William Dempsey","United Kingdom","2012-08-28","I took a flight from Dublin to Toronto with Air Transat over the summer. This is my fourth year in a row with the company and they never fail to disappoint. Staff are friendly and the aircraft spotless. Definitely value for money.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","K Tok","Australia","2012-04-24","SYD-KUL-SYD. A day flight so no reclined seats from the passenger in front. The space between seats was surprisingly decent. Food is average. The airport LCCT - what a sham. Cabin crew were ok. Cost me AUD$660 return. Fully recommended keeping an open mind about the size of the seats and the organisation of the poor airport facilities.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","N David","United States","2012-04-15","This is a bad bus service. On my travel BKK-CCU the check-in lines were ridiculous with attendants weighing every piece of baggage. Not sure if the web check-in works as I still had to stand in a long line for over 75 minutes to hand in baggage. The flight itself was fine seats seemed like they were for kids. Attendants seem inexperienced and lack manners.","","","Premium Economy","","3.0","1.0","1.0","1.0","1.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Kai Olesch","Germany","2012-04-15","BKK-HKT return and KUL-JOG DPS-KUL and liked their modern fleet punctuality and cabin comfort. What I dislike is their online-booking system that tries to sell various add-ons that may or may not be useful. This also results in the prices not being transparent and I ended up paying more than anticipated.","","","Economy","","6.0","4.0","4.0","4.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Symon","United States","2013-03-26","DCA-LAX on a 737-800. Plane pushed back from the gate 15 minutes before scheduled departure time and was in the air right on time (I can't remember the last time this has happened). Aircraft was very clean and the leather seats were very comfortable. The crew did 3 drink runs and we received plenty of updates from the flight deck which I always appreciate. Will definitely consider flying them again since they have a codeshare agreement with American Airlines.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Johnson","United States","2013-03-22","Seattle to Maui return. Planes departed on time and arrived slightly early both ways. Baggage was already waiting for us when we arrived in claim area. Attendants were very courteous and pleasant. Food purchased was just fine-deli pack. I usually travel Alaska if possible and have not had anything to complain about. They have always departed on time and done a good job!","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Ned Hopkins","United States","2013-03-22","SFO-SJD return. The flight to Los Cabos left and arrived on time the return flight left half an hour early but was required to circle SFO for almost as long before landing. Snacks on the 2hr 40min flights were edible nothing more. FAs were attentive. Seats were comfortable but legroom was as tight as any I've experienced in a first class (or business class) cabin. Alaska now departs from the new SJD terminal it lacks some of the features - dining options in particular - that made the ""old"" one a pleasant place to await boarding.","","","First Class","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Michael Bragg","United States","2014-07-06","It pains me not to give Alitalia a high mark. Their inflight experience in Business Class is impressive. But it's everything leading up to the flight that is a disaster. Their website is outdated and nearly impossible to use. Their call center is a joke with incompetent agents who read off a script. And Alitalia will change flight times on a whim and penalize the traveler financially. In our experience after paying over $8000 for a ticket they charged an additional $850 for change fee and $1500 for fare difference when I asked for an earlier flight after they changed flight times from the original booking and shortened my connection time in Rome. They also changed my booking from Business to Economy and I had to make innumerable calls to their idiotic call center to try and resolve it. Once in the air the service was lovely from a friendly sharp-looking crew. The food is a showcase of the best of Italy with delicious pastas and breads served course-by-course. I don't drink but the wine list was extensive. They provide a high-end Ferragamo amenity kit. And the seats are lie-flat and great for a long sleep. The only drawback from the inflight experience is a poor IFE system with limited options and a dirty Business Class bathroom. If Alitalia can get their act together on the ground they can become a well-rounded and competitive airline. But until then despite a great inflight product I will avoid them.","","","Business Class","","5.0","5.0","5.0","5.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","T Matava","United States","2014-07-06","AZ703 IST-FCO connecting onto AZ 630 FCO-MIA Business Class/29 June. On boarding in IST the forward attendant was busy in the galley on her cellphone with no greeting or attention to the boarding. Her service was minimal and after the light breakfast she brought a pass-riding co-worker to the jumpseat and closed the curtain where she remained for the rest of the 2 hour flight. FCO-MIA was the exact opposite. The purser (and the entire Magnifica Class crew) was/were attentive cordial available willing to help and grateful for passengers choosing AZ. On approaching MIA the purser came to my seat acknowledged my frequent flyer status (DL) and offered enrolment into the AZ program. I really like AZ when a crew is good; the problem is the inconsistency of AZ crews! They also tend it seems to focus more on co-workers than revenue passengers.","","","Business Class","","7.0","5.0","5.0","4.0","3.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","B Cook","New Zealand","2014-07-06","Flew from Rome to Tokyo. We were told that we could not sit together due to the plane having only 4 seats left (wrong). We were told we could sit together if we paid 85 Euros for a ""Comfort Seat"" so we paid it. We sat together ok but the seat was just a standard seat and an uncomfortable one at that. I was told all sorts of lies by the cabin staff who tried to get my receipt off me presumably so I had no proof I had been ripped off. We will never fly again with Alitalia!","","","Economy","","","1.0","3.0","3.0","2.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Fenson","Canada","2012-08-22","Vancouver to Frankfurt. Even cabin staff were commenting on how narrow the aisles were. I am a large person but have never been so uncomfortable in an airline seat. The air-conditioning was on all the time and the blankets that they had were for sale and I just refuse to pay for things that should be included on a transatlantic flight. Staff were so busy trying to sell us stuff that they had no time to just attend to people's needs in the cabin. It was impossible to move because there was no way to stand up without being in someone's view of the overhead TV screens or bumping into the duty free cart. On a 12 hour flight it should be possible to stretch your legs once in a while. It's unhealthy to sit so long. No mention of the special meal I requested. I guess you get what you pay for. Although the flight came to almost $1100 at least $600 was taxes so I should have expected poor service!","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C King","Canada","2012-08-21","Staff and food was great very comfortable nice amenities pack. The 310's are definitely old and tired looking but the Airbus 330 club class was the new style which was very nice except the TV screen had a mind of it's own and kept doing strange things. They definitely need to fix that. Spacious. Enjoyable flights both ways.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","T Hanan","United Kingdom","2012-08-20","Never even got off the ground. I booked a flight from Manchester to Toronto to travel in September. Back in June the return leg of my flight was cancelled - the airline failed to inform me of this - I only found out when I checked their schedules webpage. I was moved to a flight the next day incurring an additional night's hotel charge. Now they have cancelled my outbound flight as well - again they did not inform me and I found out by checking their webpage. This time I have had enough - cancelled the whole thing and booked with another airline. It's just not worth the hassle.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Analipo","Canada","2012-08-16","I booked a direct flight to Greece and back to Toronto. Last minute they informed us that we had to stop in Montreal. After we were at the airport and on the plane - not only was there a stop but we had to change planes as well. If I wanted to book a connection I would have done so. Flight attendants say 'well things happen' well it seems they have been 'happening' on every flight to Greece all summer long. If you pay extra you get a pillow blanket and earphones but get rude treatment for whatever minor request you may have. I can deal with unpleasant food and I'll try to even accept that they use old planes but do not treat me like I am stupid.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Kim","Australia","2012-04-10","Day trip SIN-KUL on relatively new aircraft. Given the short distance AirAsia is definitely worth the value paid. Uses Terminal 1 at SIN but LCCT at KL is not the best.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Ennis","Australia","2012-04-08","Our flight KUL-SGN was forced to return due to a tropical Storm in SGN. That was unavoidable so we accepted that we had no choice. However on return to the LCCT the absence of senior staff and the overall treatment of all passengers was appalling. Passengers were left to fend for themselves and there was a disgraceful lack of communication My wife and I had to make our own way through Immigration to try to find a hotel room. Staff seemed confused and leaderless.","","","Economy","","1.0","0.0","2.0","0.0","0.0","","","0.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","S Bullas","United Kingdom","2012-04-08","Good cheap airline. Seats quite close together but ok for short flight. Staff polite and helpful. It offers very cheap fights within Asia and you can pre-book extra weight luggage at very a reasonable price. Have used this airline on numerous different flights and they have always been reliable. This is the first time I have landed at LCCT in KUL - ladies loos very dirty. Chaotic but not too bad luggage didn't take too long to arrive.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Hvide Sande","Germany","2012-04-02","BKK-KUL KUL-HKT BKK-HKT. Had booked for my girlfriend and myself to fly from BKK-HKT but had to change plans and flew BKK-KUL and KUL-HKT later on. Fast check-in at Suvarnabhumi at self-check-in terminals but extremely slow baggage drop-off! Flights were acceptable considering the reasonably low prices. No attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.","","","Economy","","3.0","2.0","2.0","0.0","0.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Koenig","Brazil","2013-03-15","First class KOA-PDX. Flight was on time. Seats fine. Food fine. In-flight entertainment (individual hand- held devices) fine. Nothing spectacular but we had no complaints. We chose Alaska over Hawaiian because it was fully refundable in first class and also non-stop from Kona to Portland where as Hawaiian was not unless you purchased a much more expensive ticket.","","","First Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Silva Green","United States","2013-03-13","Staff indifferent and rude. We had a 4 hour delay from Kona to Portland and they offered no inflight freebies to compensate. Going to Maui they kept serving alcohol to passengers that were drunk.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Barbara A Hestdalen","Canada","2013-03-07","Alaska Air has a bad reputation because of frequent flight delays. We weren't surprised when our flight was delayed several hours in Kelowna BC on Feb 22nd. We then missed our connections in Seattle and in Portland to Maui Hawaii. After all the delays we were looking forward to finally boarding our flight to Maui and sitting in our first class seats for which we had paid a lot of extra money. What a disappointment! It was an old dirty plane with the most uncomfortable seats we have ever experienced. The seats were old and worn and lacked cushioning. To top it off the backs reclined only about 5 degrees. The inflight entertainment was of such poor quality we couldn't use it - the audio and screen were awful. We are vegetarians and Alaska Air only offers fish and chicken. The good thing about the flight were the flight attendants who were pleasant and cheerful. We arrived in Maui and because of all the delays we were up 24 hours before being able to finally get to bed. So all in all we were not happy customers. Alaska needs to improve their planes and give much more thought to passenger comfort and service. We have been to Hawaii 20+ times on other airlines and never had such an uncomfortable flight as on Alaska.","","","First Class","","2.0","1.0","4.0","3.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Lizabeth Southworth","United States","2013-02-21","I recently flew round-trip from Boston to Seattle on Alaska Airlines. I was happy that we: 1) arrived safely 2) arrived on-time. I didn't check a bag so cannot rate their handling of my luggage. I was surprised to learn that even on longer haul flights in-flight entertainment was not complimentary as it is on other airlines. In addition the food offerings had no hot meal suitable for a vegetarian at any meal. My seat on the flight to SEA was very uncomfortable but adequate on the return flight. Alaska Airlines got the major points right but there's plenty of room for improvement!","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","0.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Kesavan","United Kingdom","2014-06-30","Flew from Rome to Lamezia Terme and back. A modern airbus. The interior was immaculate. The staff were very smart in appearance. They were courteous and attentive. The flight was only one hour but we were served a red orange or peach juice and snacks. All were good. The flight itself was smooth and the announcements clear and helpful including from the captain. Alitalia is a good airline and I would not hesitate to fly with the airline again. There's an air of sophistication and smartness that you rarely find with other airlines.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Cerulli","Italy","2014-06-30","Rome to Nice and return. We took off 10 mins early and landed on time the flight was quite full and operated by an airbus A319. The flight attendants treated us very kindly offering snacks and drinks. The return was the same pleasant. We have nothing to complain will fly them again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Yanaky","Canada","2014-06-25","My parents and I were returning from a lovely vacation in Italy to Toronto on June 1st 2014 when we discovered our flight AZ650 from Rome was delayed over 3 hours. We were not offered any advice or meals and only found out from talking with other passengers that we could get a meal provided to us for our long wait. We were not allowed to choose the food we felt like but were limited to very limited selection of very bland overcooked pasta. When we finally got on the plane we were shocked at its condition and that it felt very uncomfortable. The upholstery was all worn the seats were cramped and my mothers seat even had her arm rest duct taped! When the television screens came down (unfortunately not on the backs of seats) our screen was flickering and full of static so we could not see the safety video at all. When the movies came on we discovered that both my mothers seat and my seat did not have working sound systems so we could not hear any movies. The screen continued to flicker so much that not only could we not hear the movie but we could even see the movie. A flight attendant came and folded the screen back up and said it was not working. For 10 hours my parents and I were crammed in a middle seat row with no sound or movies to watch. This was unacceptable. Our row of seats was in the middle (unfortunately) and had bathroom doors at either side so we continually heard the slamming of doors. The food was awful so surprising from an Italian airline. Our seats were also the most cramped I have experienced and I am a small person. It was a disappointing end to our vacation.","","","Economy","","","1.0","3.0","1.0","1.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Giovanni Rossi","United States","2014-06-20","Linate - Trieste LIN-TRS. Now this flight is handled by Air Mistral basically the Italian Post Office airline that during the day carries passengers and switches to mail cargo in the night hours. Not kidding. And you pay full fare. The plane is a ATR 72 if you get it in the morning still smells from the night activity. Seats incredibly uncomfortable and small no hand luggage allowed unless very small and therefore you have to wait your trolley back beside the plane (even under the rain). Horrible unacceptable below any civilized standards.","","","Economy","","","1.0","3.0","2.0","0.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Bishop","United Kingdom","2012-08-09","It seems all AT flights leave London Gatwick at the same time from their own tiny row of desks in a back corridor which makes it chaotic to say the least especially as there is no online check in available from LGW. On the day we travelled every flight was overbooked so people were being strongly encouraged to accept vouchers and travel later in the week. We were not told at check in as we apparently should have been that due to a catering strike in Toronto the food quality on the flight would be greatly diminished. They weren't wrong - the worst food and the smallest amount I've ever seen. As for the complimentary glass (less than 100ml) of wine with dinner. We ordered an extra snack from the cabin crew which took over 2 hours to appear and the new seat-back video system has very few movies / shows loaded and they're definitely from the bargain shelves of the video rental stores. They've also installed the kit to run the screens underneath your seat so if you're in the habit of occasionally sitting with your feet positioned behind your knees you'll be very uncomfortable. Sometimes needs must but please find the extra and fly with a proper airline.","","","Economy","","2.0","3.0","1.0","1.0","2.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Dittrick","Canada","2012-08-08","Amsterdam to Vancouver (10.5 hour flight) with Option Plus upgrade. Travelled with 6 members of family including an infant. Seats were so narrow that the flight was torturous for adults of average size. Attempted to upgrade to Club Class but were told there were only 4 seats available. Once on the plane there were at least 9 empty seats in Club Class. On board service was disorganized and poor. Asked for the baby bassinet 6 times and each time was told ""Sorry I forgot"". We sat in row 4 (directly behind Club Class) and there was absolutely no ventilation or air-conditioning in this section. All passengers in this section were sweating and overheating. When flight attendants were advised of the uncomfortable temperatures in this section nothing was done. Will never use this carrier again.","","","Premium Economy","","1.0","1.0","2.0","2.0","2.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","P Reddy","United Kingdom","2012-08-07","Manchester-Calgary then Vancouver-MAN. Check in queue outbound acceptable much longer and slower inbound as one queue for all flights with them at YVR. Staff attentive and meal quality and quantity outbound and return fine. Free glass of wine with main meal impressive for a predominantly leisure carrier. Outward the 5kg cabin baggage allowance strictly enforced but not on return leg. Itinerary gave 25kg hold bag allowance but on check in informed was 22kg. Amenity kits and headphones extra charge unless for minors apparently. Price paid less than other carriers at time of booking with the benefit of non stop service ex MAN although non refundable and no changes allowed. Would have no hesitation in using this carrier again and would rate better than some American carriers on transatlantic routes. Limited entertainment options as not AVOD being overhead screens.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Mill","Australia","2012-04-02","KUL-Yogyakarta. Easy access to LCCT airport by Skybus and other cheaper options from KL Sentral station. No hassles checking in - perhaps it was a quiet morning. Onboard clean newish Airbus with helpful young cabin crew. Food and drinks sold were very good and well priced especially the Nasi Chicken Biryani.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Dimond","Australia","2012-03-29","TSN-KUL. Left and arrived over 30 minutes early. Inflight meal was lovely. KUL-OOL - left early but held up on tarmac. No inflight service used. Seating configuration 3-3-3. Believe seats were narrower aisles definitely narrower and unsure if leg room was less. Check-in was prompt and courteous with no wait for luggage. Found cabins a little cool so need a coat or blanket on long haul. LCCC has everything required but don't expect a top international terminal and credit cards were not taken.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","O Lynch","United Kingdom","2012-03-28","KUL-MEL-KUL and KUL-LGW. The cabin is clean and modern the staff friendly attentive and do an excellent job. Food was ok - reasonably priced and sufficient. The toilets were reasonably clean even on long flight to London from KUL. All flights on time. Generally very happy with the service shame they've stopped flying to the UK! If flying long haul make sure you take some entertainment.","","","Economy","","7.0","3.0","5.0","3.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Cranford","United States","2013-02-20","LAX-SJD-LAX Feb 15 First Class. What a disappointing experience. We purchased (not upgraded or miles) first class tickets to Cabo expecting a lot more. The first class seat pitch was awful in rows 2 and 3. Very cramped! Forget it if the person in front of you leans back at all. It also appears that the 3rd (and last row of 1st) has minimal seat recline. The condition of the seats : The leather was very distressed marked up and very worn. When we boarded at Cabo for the return flight to LAX there were crumbs all over the seats and floor. The food (both ways): a chicken sandwich with a single tomato slice some orzo and a piece of chocolate. Not even packets of salt and pepper accompanied the trays. I'd say this product is an embarrassment to this airline.","","","First Class","","3.0","2.0","3.0","2.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Tess Smith","United States","2013-02-19","Flight was late on both legs of round trip. The food advertised was not available and what was available they ran out of so we could not feed our 3 yrs old. When my husband complained the flight attendant happened to find something. There should be enough food for the passengers especially when you're landing at 10.30pm.","","","Economy","","","3.0","4.0","1.0","3.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Adams","United States","2013-01-16","The day we were to depart was a bad weather day for the North Eastern part of the country and the aircraft we were to take from Reagan International was delayed due to weather. When we arrived at the airport shortly before the flight I received a call regarding this delay. When we finally go to the ticket counter the agent informed us that we would more than likely miss our connecting flight and they wanted us to depart from Dulles. After speaking to the customer service agent we were informed of the situation and they would pay for a taxi to get to Dulles send our bags and upgrade us on the United flight to first class. We got to Dulles with time to spare boarded our flight and got to California early enough to get a good nights rest before catching our connection. End result we arrived to our destination refreshed on time and ready. Our luggage arrived with us as well.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Awad","Israel","2014-06-20","June 15 ORD-FCO was scheduled to take off at 8.40 pm. At around 8.30 it was announced flight was delayed then announced that it was mechanical issues. At around 11pm people were told to go pick up their luggage (which was never loaded onto plane) and those passengers who lived in Chicago were told to go home the rest of us were told to go to Alitalia check in where we would be given a hotel room for the night. The process of getting a room and getting to the hotel took 2 hours. People in wheelchairs and families with small kids were standing waiting for shuttle buses to their hotels. We were told to return to airport at 10am next day to check in for a flight to depart at 2pm. One look at the line told me that 2pm was fantasy it actually took off around 4pm. We stood in line for 4 hours to get seats sorted. The plane we flew on was old grubby no entertainment and terrible food. During the 4 hours waiting on Monday passengers were given no information from Alitalia no refreshments were offered no consideration given to those traveling with babies or elderly.","","","Economy","","1.0","2.0","0.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Parry","United Kingdom","2014-06-20","LHR-FCO-TLV-FCO-LCY - This airline is worse than any European Budget Airline. 3 out of 4 of the flights were delayed and no one seemed to care. If you are above 175cm doing not fly with this airline otherwise your knees will be pressed against the seat in front of you. Make sure you have a meal before you get on the flight as the food is limited to a very small packet of dried snacks. All of the aircraft's are very old and do not have any screens showing you the flight information. Also do not transfer at FCO unless you have more than 3 hours between flights as the additional security checks are chaotic. Terrible experience.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Rodder","United Kingdom","2014-06-17","London City to Rome and back to London Heathrow. We got to and from Italy safely the crews were friendly but don't expect anything other than a tiny packet of breadsticks and a juice water coke or wine on the flights. Rome airport is the worst I have experienced as it is disorganised and crowded. All in all nothing special but they got us to our destination relatively comfortably.","","","Economy","","7.0","3.0","4.0","1.0","0.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Tom Wise","United Kingdom","2012-08-06","My outward flight was late leaving aircraft was the newest version of the A330 complete with screens in the rear of the seat in front. However the inflight catering was abysmal tiny portions of barely adequate food. The complimentary glass of wine was almost undrinkable. The inflight entertainment was hopeless and immediately forgettable. Return flight was in the older version of the A330 with screens in the middle of the plane every ten rows. No escape from inadequate films. Trying to sleep was impossible being woken every 20/30 minutes with some announcement or other. Again there was a prohibition on the consumption of duty free drinks - alcoholic or not. However there was seemingly no limit to the amount that could be bought from the trolley as evidenced by a group of youths occupying two rows of seats. That they became loud and intoxicated seemed just to add to their enjoyment whilst annoying many others. My conclusion is that the airline has taken many an idea from Ryanair. Cheap it may be but be warned!","","","Economy","","5.0","5.0","3.0","1.0","2.0","","","4.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Kerry Owens","Canada","2012-08-01","Flew from Vancouver to Paris return. Outbound flight on a newer A330 with seat back screens. Crew was attentive food and drinks plentiful. Seat was comfortable with more than adequate leg room (I am 6'2) though we did book the seats at the rear of the plane where there are only 2 rather than 3 across. Flight was delayed for 3 hours on a stop in Calgary due to severe thunder storms so no fault of the airline. Return flight on an older A330 with overhead TV screens. Movies were good crew was excellent and food and drinks were more than plentiful. For the price you cannot beat Air Transat. Will definitely fly again with them.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J McPake","United Kingdom","2012-08-01","Travelled to Toronto club class on A310 from Glasgow in June. Check in priority boarding and all services on board were excellent. Pre-ordered meals were what I ordered as was cabin service with friendly staff. Seating was comfortable with plenty of leg room. Can't wait to try new cabin in the future.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","R Novak","Australia","2012-03-27","LGK-SIN. No frills as expected aircraft was clean service efficient flight delayed 30 minutes but made up some time in its turnaround at LGK. A320 seats were rather cramped with minimal legroom for an average sized ""westerner"". Some English cabin announcements were very difficult to understand.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Edsel Johnson","Thailand","2012-03-27","Have been flying Air Asia for 5 years and now only when I have to. A discount airline but prices keep going up. Seats are narrow and all the advertising inside the cabin reminds me of a bus not an airline.","","","Economy","","4.0","2.0","4.0","3.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","United Kingdom","2012-03-26","KUL-CNX. After an excellent flight on Air Asia X from LGW I carried on to Chaing Mai with Air Asia. Standard AA experience especially when compared to the likes of Ryanair in Europe. I had an email several weeks before departure saying that my meal choice was being discontinued and quoted the substitute meal which was quite tast). My only criticism is the website and how one has to be careful not to book something you don't want as I have just done. On the next outbound leg I changed the baggage allowance to no bags but missed it on the return so I have an allowance but no bags!","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Cueto","United States","2013-01-10","DCA-SEA Dec 24 Y class. Orderly bordering and flight left on time (it helped that DCA was practically empty at 5pm on Christmas eve). Seats clean and definitely provided more legroom than my United flight a few weeks later. Service efficient but nothing extraordinary. Solid and consistent performance.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Suzanne Allemeier","Canada","2013-01-08","Just flew from Vancouver to San Diego via LAX with Alaska. 2nd segment was with a Delta Regional operating for Alaska. My bag which was checked through did not arrive. Airport rep said it was the 3rd day in a row this had happened on the Vancouver flight. When I called Alaska to find out why this known problem was not addressed and why I was the third day victim the rep kept trying to tell me it was Delta's fault and then hung up on me.","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","A Craig","Australia","2013-01-08","BLI to HNL on 26 December 2012. Alaska's in-flight staff were excellent on this flight. Three beverage services and free mai tai's before landing. The rented Digiplayer was delivered promptly after take-off. Staff were all very cheerful and did their best to make our flight enjoyable. Excellent work.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Hale","United States","2014-06-17","My wife and I booked this as a Delta flight but had to completely recheck in when changing planes in Chicago. They re-assigned our confirmed seats in row 18 to separate middle seats in rows 36 and 48 in the back of the airplane. We were told that Delta confirmed seats meant nothing. After much fuss we were finally given seats together in the middle section of row 48 (next to last row). My seat had no cushioning at all it was like sitting on the metal frame. The people in front of us promptly shoved their seats all the way back into our faces for the whole trip. But worse was the urine smell in our area which was apparently from a window seat in the row ahead of us all they did was spray the seats and areas with a lemon scent which quickly dissipated. This airline is now at the bottom of my list as the worst international carrier I have ever flown and will never fly again.","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Gomes Jorge","United Arab Emirates","2014-06-16","Abu Dhabi to Malaga on 13th/June. I was shocked with their onboard service. The first flight was 6.5 hours from Abu Dhabi to Rome. They only served a single drink and breakfast. In fact they should have also served a meal. The second flight from Rome to Malaga. The flight is 2.45 hours. I was shocked. they only served a drink and a packet of Pretzels. We were all waiting for a meal. Nothing came. Alitalia is worse than a budget airline. Never again.","","","Economy","","","3.0","3.0","0.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Luca","Italy","2014-06-12","FCO-GRU-FCO 15/2 - 8/3. This was second time I took this flight. Very cheap and comfortable no delays. Good food and crew. Nothing to complain about. These flights especially to GRU or GIG (Rio) are always full.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Burtt","United Kingdom","2012-08-01","Glasgow to Toronto Return. Far better than expected. As a long term back pain sufferer I never travel any distance unless I have to. However I found this flight far more comfortable than any of the short distance flights I've taken flying from Glasgow to London the Midlands or Exeter. On this flight I walked away almost pain free. Most seats are in a 3+3+3 configuration which gives a very narrow aisle. I was careful to book an aisle seat in the rear of the cabin with its 2+3+2 configuration giving more space. The in-flight films were a bit naff but who cares. Take your own earphones if you want to watch the films. The meals were small and basic but again so what as long as the seats are good. If you want to buy anything you need a credit card as they don't take cash. A slight criticism was that I didn't realise that soft drinks were free until the return flight. Staff don't make that clear.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Patton","United Kingdom","2012-07-25","LGW-YYZ-LGW. Flew on A330 with older Club configuration to YYV. I am a large gentleman and found the seats to be more than comfortable. Food was good and the cabin service excellent. Departed on time and arrived ahead of schedule bags were first off the carousel. Return journey on A330 with new Club class was even more comfortable the new seats and PTV are a useful upgrade. Cabin service was again great with very attentive flight attendants. Flight delayed due to weather closing the airport which is out of the airlines control. It was a little confused as we had started to board the flight before the delay was announced. But we were allowed to leave the aircraft and re-board later. Overall a very positive experience my fare was the same as a flights on BA/AC in economy so overall I found Air Transat to offer superb value for money.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Milan Karas","Canada","2012-07-24","BCN to YUL. I did not expect such a high level service from this airline after former experience. It was a real surprise. The director of the flight and all staff were friendly and attentive. The seat was comfortable with excellent leg room the food was nice and the selection of drinks was good and frequent. There were some problems with the entertainment system and a passenger who commented it to FA later was asked if a compensation can be offered to her. Very good value for money and a pleasant experience.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","K Cullen","Ireland","2012-07-22","Dublin - Shannon - Toronto and home Toronto - Dublin. Both flights left on time but outbound we stopped in Shannon for approx. 1 hour while the aircraft was cleaned we had to leave the plane and wait in the terminal the only thing that annoyed me was the fact we had to queue again with passports etc. The IFE wasn't great had to buy headsets for the films. Should be a lot better when the aircraft get upgraded. Cabin crew are very good and pleasant for the whole flight glass of wine with meal was nice and plenty of coffee after it we paid extra for our seats 37a 38b on the A330. I'm 6 ft tall and had plenty of room well worth the extra money I would recommend bringing water with you as you have to pay for drinks and only take VISA. I will fly Air Transat again as they offer a direct service to Toronto from Dublin we flew out on a Tuesday and returned on a Tuesday as the A330 was being used and I believe is a nicer aircraft than the A310 which is much older and doesn't have the 2 -4 -2 seating configuration.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Derek Garner","Australia","2012-03-25","I flew from Phuket to Perth and need not have worried. Flights were on time the aircraft excellent great cabin staff and the food I ordered was quite acceptable for the price. The seating was fine and no different to a full fare airline. Would rate it as one of the most comfortable flights I have taken.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","L Lehnert","Mexico","2012-03-21","Singapore to Bangkok. The rows of seats were very close together and seemed narrower than other airlines. Nothing was free or included in the fare not even water. They not only weighed my checked bag but weighed my carry-on. The flight itself was very smooth. I would definitely fly Air Asia again although admittedly it wouldn't be my first choice.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Michael Sommerville","Denmark","2012-03-19","SIN-BKI-SIN Great value for money flying Air Asia from Singapore to Kota Kinabalu and return. On time both ways. Clean cabins good leather seats efficient young fresh attitude staff friendly and helpful. Felt good on the planes. Like colors interior/exterior of planes.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Crawford","United States","2013-01-03","Excellent flight on new 739-900ER yesterday (AS 109) from SEA to ANC. Excellent crew and great service all in light on a very bumpy flight due to strong winds along the route. Last few flights on AS have really been good with on time departures and arrivals.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jannie Every","United States","2012-12-21","I have been sitting in Calgary airport for 4 hours with little communication from the staff as to what is going on. First they have us board the plane and the plane is not even functioning. Then they have us sit on the plane for over an hour before telling us what is going on. Then finally they instruct everyone to get off the plane and wait. And wait. And still waiting. Finally an hour later they board us again saying everything is repaired and we are ready to go. Oh but wait we are still sitting here waiting with no communication from the flight team. I will never fly them again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","A Chun","United States","2012-12-20","I flew from DFW to Seattle then on to Honolulu. Interior of the planes are shabby and worn. Seats are hard and narrow with minimum recline. No pillows blankets or footrests. FA tossed a bag of mixed nuts toward my hubby by the window seat couldn't she have handed it to him?","","","First Class","","3.0","2.0","2.0","3.0","2.0","","","0.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Shahrul Anizan","Malaysia","2014-06-09","Flight was from Amsterdam to Rio de Janeiro with a transit in Rome. Before that I have a connection by KLM. There are several transfer counters in Rome airport but all pointing me to the other for the boarding pass. I thought any transfer counter can issue the boarding pass? When I purchased the ticket back in November 2013 I personally called the Italian call centre to request my special meal on board. I did this on all other legs of my trip on other airlines. However during the flight my special meal was not available and not booked. The cabin crew did not even try to solve the problem. On my other legs on other airlines I did get my requests. This shows that Alitalia is terrible with customer service and also inflight services.","","","Economy","","5.0","3.0","2.0","1.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","K Wilding","United States","2014-06-08","Just landed at FCO from LAX. Worst long haul flight I've ever had. Upgrade to premium economy. Promised great seats and better food by the agent. $3.200 round trip ticket a total waste of money for 5 of us. Told 120 degree reclining seat - just read the fine print 'up to 120 degree' reclining seat was closer to 90 degrees! Five of us had seats together then reassigned at check in. Terrible in flight movie selection. Trash all over the plane. So disappointed and now have to fly home in 2 weeks. Nothing good about the flight.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","U Bell","Canada","2014-06-04","Flew from Toronto-Rome-Tel Aviv on May 3 and returned on June 3. I was flabbergasted that Alitalia uses such old planes. There was no in-flight entertainment system on the transatlantic flight (both ways). From the comments on here and speaking with American friends who fly the airline often it doesn't seem to be case with U.S. routes (they use newer planes) so Canadian customers be aware that you will get shafted. I echo the sentiment on here: why bother and offer headphones for such clunky equipment? I will say that the flights left on time and arrived on time (minimal delays) and my luggage was waiting for me which is always a nice feeling. The food was just adequate. From Toronto-Rome they served for breakfast a puny Danish and Oreo cookies. My luggage was 3-5 lbs overweight and they said nothing so I appreciated that. Service was fine and flight attendants were pleasant enough but I think in this day and age not having an in-flight entertainment system for 8-9 hour flight is just unacceptable especially when pretty much every major European airline offers it. I will only fly Alitalia again if they have an amazing sale. Otherwise there are better options out there.","","","Economy","","5.0","3.0","4.0","2.0","0.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Tara Noe","Canada","2012-07-15","Considering their boasting of upgrading the fleet flight I was on was quite disappointing. If you want a half- decent seat or a realistic amount of luggage for an overseas journey or even a headset you'll have to shell out a fair bit more money. If you have to cancel for some reason you won't get any of your ticket or upgrade back. The real notable problem though is the very meagre meal service. For an 8 hour flight the meals are more the size of a snack and certainly not enough. And even if you want to buy something extra unless you have a credit care you're out of luck. The same goes for anything including headphones. The only plus was the staff who were a bit of fresh air amongst this sea of low mediocrity.","","","Economy","","4.0","2.0","4.0","2.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Thomas","United Kingdom","2012-07-08","Manchester-Toronto-Manchester. I was pleasantly surprised at how good this airline was compared to others I have used. Both flights went well with no delays and very good service. Excellent leg room and friendly cabin crew. Inflight entertainment was poor but I believe this is being upgraded. My one criticism would be the food. I ordered a special meal but there was no record of this on the system when I checked in. I tried to contact Air Transat whilst in Canada but could only get a recorded message telling me that I should have requested this through a travel agent at the time of booking which I had done. A warning to anyone with strict dietary requirements as they state that special meals cannot be guaranteed. Vegetarian options are available as standard however the meals were rather bland and basic.","","","Economy","","8.0","4.0","5.0","2.0","1.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","H Potter","Canada","2012-07-04","This airline is getting worse by the minute the flight from Manchester is always late. They can change your flight as and when but you try and make a change and there is a charge or nothing they can do. I am so sorry there is no other airline that does direct to Birmingham or Manchester as I would use them instead.","","","Economy","","2.0","1.0","4.0","1.0","2.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Peter Skis","United States","2012-03-13","My wife and I flew from Singapore to Kuala Lumpur. We were pleasantly surprised how good this low cost airline is. Aircraft is pretty new neat and clean; crew friendly helpful and efficient. Check-in agents at both Singapore and KL were nice and efficient. Nothing was free onboard we bought bottle water and a sandwich. Prices were reasonable. The Low Cost Carrier Terminal took a bit to get used but we had no problem getting help with immigration customs and transportation to city proper. An airline of value!","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ian Roberts","United Kingdom","2012-03-08","CNX-KUL and PEN-BKK. For the price and bearing in mind this is a low cost carrier then very good. Pre-ordered food on CNX-KUL arrived without hitch - as did flights and luggage. Delay ex PEN due to storm but part made up despite flight being only 1hr 15mins. Seats are a little cramped but to be expected and overall a very good product. Crews all good and despite full loads relaxed and charming.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","E Hoeg","Russian Federation","2012-02-24","Bangkok-Chiang Mai Chiang Mai-Phuket Krabi-Bangkok. Tickets were considerably cheaper than similar options with competing airlines. Check-in was quick and efficient in all cases. You don't get any food or drinks. This being said service was good and efficient. For tall Europeans I would recommend you pay 10 USD extra and get extra legroom in the ""hot seats"". The planes were new and seats comfortable. Luggage arrived very quickly except on the last leg of our journey.","","","Economy","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Alex Hill","United States","2012-12-17","I started flying another airline about 2 years ago but today decided to give Alaska another chance. I was sorely disappointed. The ticketing agents greeted me with frowns and a cold mechanical demeanour. The woman managing the line was condescending and seemed irritated with everyone. When I boarded I found my seat 3-A to not fully recline. The amount of leg room wasn't enough to cross my leg at the ankle and the general appearance was worn out and dirty. Once we were in the air the man in front of me reclined and I was no longer able to reach my bag under the seat. Now I would expect this in a coach seat but again they're calling this first class. I was served a lacklustre although well presented breakfast of eggs with tomato and asparagus a potato cake and fresh (ish) fruit. The flight attendant in my cabin was prompt and polite but the announcement about Alaska air credit cards droned on for what seemed like an eternity. Alaska built a reputation with exceptional customer service and a clean well maintained fleet of aircraft. Today booth there workforce and equipment seems to be in need of a serious overhaul.","","","First Class","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","W Smith","United States","2012-12-05","I fly Alaska a lot - MVP Gold for several consecutive years. I maintain this status mainly through partner airline miles. The main reason I stick with Alaska is that they have direct flights to two of my primary destinations from SEA where other airlines have stops in between. Service on Alaska is wildly variable. One flight will be the best service I can remember and the very next flight will be painful and unpleasant. So - if you are lucky and get a newer aircraft and a good crew you are good to go. If on the other hand you get one of the worn-out planes and/or a crew that couldn't care less if you were there or not.","","","First Class","","7.0","3.0","3.0","4.0","3.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Logiacco","Australia","2012-11-26","Flew from SFO to Seattle Seattle to LA and then Seattle to SFO. Check in and boarding was seamless - for each flight we departed either on time or ahead of the scheduled departure time and luggage was always ready to be picked up within 20 mins of exiting the aircraft. Flight crew are friendly. Will fly with them again.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Varsha Agarwal","United States","2012-10-30","SFO to Seattle. Printed my boarding pass and was waiting to board my late night flight back to Seattle which was delayed by 3 hours. When I checked my options for changing the flight I was told its a non refundable ticket and to change was $100. Staff do not appear trained to be polite and offer service. We waited for passengers from a connecting flight to arrive this consumed another 30 minutes.","","","Economy","","","2.0","1.0","1.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","T Alevizos","United States","2014-06-04","ORD-FCO-IST in Economy on May 22-23 2014. The plane from Chicago to Rome -- an airbus A320-200 - smelt the upholstery was stained seats were not equipped with individual screens. And then there were the Alitalia flight attendants - a dour group that couldn't be bothered to smile and were practically taken aback by requests for things like water. I will never again complain about my usual carrier Delta.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","4.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Frank Parisi","United States","2014-06-02","On May 12 2014 our flight from ORD to FCO was cancelled for weather related reasons. After 7 hours in the terminal we were told to go to a hotel or go home and come back for a 13.00 departure on May 13. We were told by the gate crew we would be reimbursed for cab fare or hotel fare and then had to go down and wait for our bags and then go through the whole check-in procedure the next day. Alitalia denied our request for reimbursement. While I understand weather is unavoidable I can't accept being lied to and shabby treatment. I think Alitalia could have handled this better especially since we had a 9.5 hour flight ahead of us with very little sleep. To add insult to injury there was a ground delay at ORD the next day which kept us on the tarmac for 2.5 hours after leaving the gate. By the way the seats were extremely uncomfortable.","","","Economy","","","1.0","3.0","3.0","3.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","K Barr","United States","2014-06-01","This was my first flight with an international carrier and I was unimpressed to say the least. I flew round trip from New York to Rome in economy class. The cabin was extremely cramped and the plane was old. On the way to Rome I was assigned a different seat from the one I originally chose when I booked months in advance. I am a small person but there was still very little leg room. My return trip from Rome was worse. Check-in took forever and the airport staff was rude. Upon checking in the agent at the counter told me he couldn't give me a seat assignment ""at this time"" and I would have to get my seat assignment at the gate that is unless I wanted to pay an additional 70 euro for a ""comfort seat"" on an exit row. Again I had already selected a seat months in advance. The food and cabin service were adequate and both flights were on-time. Other than that it was an unpleasant experience. I will choose a different carrier in the future.","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Alan Thompson","United Kingdom","2014-06-01","London to Bari return via Linate. Perfect trip. Pleasant ground and cabin staff all flights arrived ahead of schedule all planes A320s clean and smart. Luggage arrived without problems if slightly slow as is usual at Heathrow.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Patricia Mitchell","United Kingdom","2012-07-01","TS255 Manchester-Vancouver 19th May - old plane no individual video screens but there was more leg room than on other long haul flights we have made recently. We were 1.5 hours into our flight before we were offered a drink. Food was the worst inedible rubbish I have ever been offered on a flight no polite words can describe what it taste like just as well I wasn't hungry. Awful selection of inflight videos.","","","Economy","","4.0","4.0","2.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Smith","United Kingdom","2012-06-28","Worst airline I've flown with in a long time cheap yes but for long haul (Gatwick to Vancouver) I'd prefer to pay the extra. Food inedible I didn't have a credit card so was not able to purchase any drinks or better food (cash is not accepted) entertainment was a tiny overhead monitor every 10 or so rows which I couldn't listen to because again you needed a credit card to purchase headphones. Toilet with baby change was broken on my side of the plane and the aisle to cross over was blocked by an elastic strip so I had to walk all the way to the back of the plane and back around to change my child. Also silly rules about weight allowance distribution and general lack of help for mums travelling alone with children. Not impressed.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","C Owen","United Kingdom","2012-06-25","Manchester - Vancouver 8 June 2012 and Vancouver - Manchester 24 June 2012. Outward flight just about tolerable. Seats very narrow and very narrow gangways with 3+3+3 across an Airbus. Food what you'd expect on a cheap (ish) flight. Coming back was horrible. Arrived at Vancouver airport 2.5 hours before departure to find check-in queue already 100 metres long. Inadequate number of check-in desks trying to deal with 3 separate flights. Queue moved 10 metres in 40 minutes but then a bit quicker. Concern mounting everywhere that we would be denied boarding or that flight would be seriously delayed. No announcements no staff on hand to explain - general couldn't-care-less attitude. Asked to see check-in supervisor but she declined to appear. Finally we arrived at check-in after 90 minutes standing in the queue and saw that they had opened more desks. Further 30 minutes standing for security and we headed straight for departure lounge to find them already boarding. Miraculously flight left on time but a lot more could have been done to soothe angry passengers. Once aboard cabin crew on this flight completely cackhanded. Man next to us had chicken dinner tipped into his lap. I was hit by passing trolley at least six times because my arm was about 10 mm over the edge of the arm rest (I am 1.82 m tall and weigh 80 kg). Tonic water went down narrowly missing me but wetting floor all around. Night flight over the arctic but windows kept up all the way so no sleep possible. No long-haul flight in economy is really pleasant but this was the worst I have experienced. Schedules of this return flight were changed three times in months and weeks prior to departure. No explanation ever offered contrary to their conditions of carriage.","","","Economy","","1.0","1.0","1.0","3.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","R Perera","Australia","2012-02-22","MEL-KUL KUL-CMB return. One flight cancelled before the travel date however I was given the option to change all flights without additional cost. Surprised by good service although food quality could improve. Value for money. Only real negative is the high price for picking seats ($25n MEL-KL ).","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","H Lee","Germany","2012-02-09","SIN-KUL. After flying around Europe with Ryanair and easyjet the service of AirAsia feels better FA's were more caring. 6 seats across in B737 the leg room is tight even for an Asian who is 1.78m tall. For just under an hour flight this was tolerable.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","B Vincent","Australia","2012-02-09","DPS-PER (Indonesia Air Asia) - hard to find fault the plane was clean flight was on time prepaid meal was small but delicious. I paid $117 just 3 weeks before including baggage meal and extra leg room - less than I paid for an internal flight in Indonesia. The only thing I would suggest is they could accept credit card payment in-flight at least for duty free purchases.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Lomas","United Kingdom","2012-02-09","BKK-Penang return. Asked and paid for assistance as have problems walking and needed a wheelchair. Had a chair on the outward trip as far as the bus then left to struggle on and off the bus on my own and to climb up to the aircraft. At Penang Airport had chair but had to walk up 2 flights of steps. The return was not too bad till got to Bangkok - no chair waiting the air hostess tried to ring for a chair but nobody answered the phone. Had to walk whole way through the airport with great difficulty and then collect my luggage. By the time I got to arrivals to meet my daughter I could hardly walk and was in a great deal of pain. Will never travel Air Asia again alone.","","","Economy","","2.0","3.0","1.0","0.0","0.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Winkowski","United States","2012-10-08","I choose Alaska over United on my flights from LAX to PDX or SEA because they fly 737 and not commuters and offer a better Coach product than United. Crew seems happy to be there and they have hot food to purchase with good coffee! Having Wifi is a plus as well.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","H McTyre","United States","2012-09-30","SEA-ANC return in First. On the way up Anchorage was expecting bad weather. The FAs who had already delayed providing any first class service until about 50 minutes into the flight decided more than an hour out of ANC to prepare the cabin for landing. They got on the overhead and informed everyone that the captain had ordered this then promptly ceased service closed the restrooms and plopped down in their jump seats to chat. (This was clearly visible from First.) About a half hour of smooth flying later the pilot got on the intercom and announced that the FAs should begin preparing the cabin for arrival. It was obvious he had no idea the FAs had ceased working 30 minutes earlier. Alaska really needs to do something about its FAs. They used to be the best in the business such that it was a real treat to get to fly Alaska on this leg; now this route in particular is staffed by burnouts. I get better treatment on Delta for my Alaska frequent flyer status than I do on Alaska.","","","First Class","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Kornacki","United States","2012-09-28","Traveled to and from Anchorage from Kansas City in Sep 2012. Amazing to find the Alaska Airlines structures built in several airports to squeeze hold baggage fees from customers - but poorly staffed. Lines were longer when standing in line to check bags where baggage fees had been earlier paid on the web by credit card. On the full flight back from Anchorage to Seattle on 17 September I don't know that I have ever been packed tighter in an aircraft. I am not a tall man and my knees were in contact with the seat in front of me for that uncomfortable 3 hour leg. I know the economy is tough and the airline business intent upon wringing the last buck they can from the consumer but Alaska Airlines has taken this to a new level. I felt for the flight attendants hawking meals video devices and other such up and down the aisle. In Seattle prior to the last leg to Kansas City they gave us a start by posting a 7 hour delay- with no explanation whatever. Fortunately after 20 minutes of angst the original departure time was reinstated. I last traveled to Alaska on Alaska Airlines quite a few years ago and the present experience in coach was like night and day.","","","Economy","","4.0","1.0","3.0","3.0","0.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Dappiaggi","Italy","2014-05-29","Milan - Vienna and return. Both flights departed and arrived 20 minutes ahead of schedule planes looked new well maintained and clean. Cabin crew was caring and charming even if the flight to Vienna was full. The ticket was really cheap though I bought it two months prior of departure. Almost unbelievably the luggage in Milan Linate was delivered only 10 minutes after landing. If this turns out to be the new standard of Alitalia they will become my first choice.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Gargano","United States","2014-05-26","JFK to Milan return in April 2014. Plane was new seat comfortable and entertainment system was varied included movies TV shows music games. Kept my nine year old entertained for the entire flight each way. Cabin crew was very attentive and came around often. The only minor complaint I have is the food was mediocre but all in all it was an enjoyable flight.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Maurice Carlier","Canada","2014-05-26","Budget price and you get what you pay for. Toronto-Rome return 20+ year old A330 15 inch ceiling mounted TVs that do not work - neither does the audio system. I don't understand why they bother to provide headphones! Decent leg room but seats that recline in your face so it is hard to use a laptop on the seatback table - needless to say there are no power outlets WiFi etc. Food & beverages were okay and promptly served - thereafter the cabin crew were nowhere to be seen for the duration of the 10 hour flight. Water etc was self service from the galley. Despite a 45 minute delay on departure the flight arrived on time. Before flying Alitalia long haul find out what plane they are using on that route. They advertise their new fleet but be warned they are still flying ancient and well worn aircraft on transatlantic routes and the cabin service is risible.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","3.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Frey","United States","2012-06-25","My 2 daughters and I from Toronto to Venice and back from Barcelona to Toronto. We did not upgrade and had great seats together to Venice. The personnel were very friendly and the service was very good. I was expecting much less and was pleasantly surprised. The food was average and a glass of wine was included. Also they were very attentive. The flight back from Barcelona was a little less comfortable as we were in row 7 by a window but the ""Window"" was solid at that row and jutted out a bit but the flight was so smooth and the service great that it made up for it. we just switched places a couple of times during the flight. I would definitely fly Air Transat again!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Singh","United Kingdom","2012-06-24","Flight: In last month. Manchester to Vancouver June 2012. Having purchased tickets at a brilliant rate I was expecting the old cliché; you get what you pay for! The reviews and comments of existing customers were leaving me with little hope of a comfortable stress free flight. I was however pleasantly surprised at the quality of the flight. I was expecting old planes with one TV for a number of passengers with old seats with minimal legroom but the outcome was the opposite. TV's in the headrests for each passenger with a small but decent selection of films to choose from clean cabins with adequate legroom. The food was ok and was on a par with other flights but drinks were regular and available on request. Overall I would definitely book with Air Transat again without a doubt.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","D Walsh","Canada","2012-06-24","Flight: In last 2-3 months. I fly Air Transat to Ireland or England at least twice a year. I always fly Club Class and find that it is well worth the extra cost. Club Class allows you special check in and your baggage comes out first at your destination. The Club Class cost is not much more than regular Economy in most other airlines but should not be mistaken for First Class or Business Class in other airlines. Some passengers seem to believe that the additional fare should give them much more than it actually does. Crew members are always pleasant and the service is very good. The food could be a bit better (Menu hasn't changed in at least 4 years) and movies could be a bit more recent but other than that I have no complaints. The best part is there are very rarely any delays so that is better than most other carriers.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Vicki Rule","Australia","2012-02-07","Perth to KUL. My elderly mother paid extra to travel premium economy - what a waste! On both flights ground staff did not give priority boarding to premium economy passengers - everyone just barged on to the aircraft without a care for anyone else. Space between aisles was much tighter than other airlines and the seats certainly seem to be less roomier. Like a previous reviewer if you are going to have rules about luggage you must be prepared to enforce them! We had originally booked flights leaving Perth mid-afternoon and today I was informed by email that the flight had now been cancelled and we have been moved to an 8 pm flight. No sign of any compensation nothing but a note in the email to say that we hope it won't inconvenience you in any way!","","","Economy","","1.0","3.0","2.0","3.0","0.0","","","3.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Whalley","United Kingdom","2012-02-01","Three flights Kolkata (CAL) to BBK and BBK-CNX return. All flights comfortable and with one exception on time. Air Asia's offer is basic but good. The seats are reasonably comfortable and better than many budget airlines. Having flown Air Asia for many years I notice the staff are not as enthusiastic as in the early days nor do they have time to interact with passengers. I wish the company would enforce their 'one carry-on bag' policy. Some passengers on one flight had up to four large bags. What's the point in having the policy if it's not enforced.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Sean Heng","Malaysia","2012-01-27","KL to Chiang Mai and back. The trip was reasonably good the seats were comfortable for the short flight the meals where also quite good I had a nasi lemak and then spaghetti for the return flight. Overall it was good value for money and I would definitely recommend it.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","W Coenik","Australia","2012-09-26","Flew Newark to Honolulu via Seattle and Bellingham First Class. First time with Alaska. Very impressive. Seats comfortable food was great. The flight from Bellingham to Honolulu had the best airline food I have had. The crew were friendly on all legs. One thing that did annoy was that even though an announcement was made at the start of each flight that the front toilet was for first class only during the flight Economy passengers would use it and not be stopped. The digeplayer was not up to the standard of in seat units and did not have a good selection. But overall excellent flights. Would fly with them again.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Mauro","United States","2012-09-18","Alaska Airlines is slightly better than other major U.S. carriers. Like the legacy carriers they have also done away with blankets entertainment and free coach food. Fortunately flight attendants were actually kind and I did find the seats to be noticeably more comfortable. Having a friendly smiling crew and a nice seat made quite a difference.","","","Economy","","6.0","4.0","5.0","2.0","2.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Harper","United States","2012-09-17","Heading to Disneyland for our daughter's sixth birthday. Planned well in advance and when it comes to checking in they have separated the three of us with their updated seat assignment. We all have the same last name an it clearly states that we're travelling with a child. Get to the gate only to be told by the agent that she can't do anything and we should ask the flight attendants to find us seats together. We get in the plane and explain the situation to the flight attendants and they now tell us that hey can't do anything and we're out of luck. ""Maybe someone will be nice enough to switch seats with you"". Is this really how you handle mistakes? By passing the buck and doing nothing? A complete disappointment from a company that has obviously forgotten what customer service means.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","David Passmore","United Kingdom","2012-09-03","I booked a one way trip from Seattle to Los Angeles and after reading some of the negative comments I was a little concerned. It turned out my worries were unfounded. I booked my trip online some time before the trip and got a very reasonable price. I was able to select seats on reservation and was able to change them when checking in online. On arrival at Seatac check in was smooth and swift and the boarding process was well organised. Staff on board were pleasant and informative and I found the on board wi-fi excellent - and cheaper than what some hotels charge! All in all a very pleasant flight and would certainly use Alaska again without any hesitation.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Simpson","United States","2015-08-01","It is now very obvious why Allegiant's pricing is so economical. I guess as with everything else in life you get what you pay for. Apparently they do not know how to schedule their pilots efficiently and therefore have to cancel flights when they don't have a pilot for the flight that you paid for. To make matters worse, they cannot tell you when your flight will be. So now we are stranded in Raleigh, North Carolina waiting for either a phone call or text message to let us know when our flight will be. They refused to offer any assistance for hotels for the night and say they do not do that despite the fact that this is an Allegiant problem, not mine. They have been less than helpful and offered little to no assistance or information as to when and how I will be getting home from my vacation. So we will continue to sit and wait on Allegiant to figure out what they're going to do to get us home and until then we're stranded in Raleigh.","","FamilyLeisure","Economy","","1.0","1.0","1.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Granzarolo","Italy","2014-05-25","Rome to Tel Aviv return. Both flights on time planes well maintained and clean. Cabin crew was perfect even if the flights were full (especially on the way back) they managed the situation perfectly helping passengers to locate their hand luggage in the overhead lockers providing food service quickly. After they served the main course walking around the cabin asking if we need anything else. The only fault I noticed is the chaotic boarding process.","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Kropf","Canada","2014-05-24","We flew Toronto to Rome and returned Rome to Toronto in May 2014. The service was just fine attendants were very helpful and polite. Food was better than we thought it would be. We would fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Rita Mix","United States","2014-05-24","Flew Alitalia on 5/13/14 from Chicago to Rome to Tel Aviv then back on 5/21/14 from Tel Aviv to Rome to JFK. I had low expectations due to some reviews but I would definitely fly them again. Prefer the 777 that we came back on over the Airbus 330 that we went over on but both were comfortable even in coach. Food and drink service were great. Weather thwarted the flight out of Chicago the evening of 5/12 necessitating an overnight stay and Alitalia provided food vouchers while we tried to out-wait the weather and then claim forms for the overnight stay in a hotel and taxi expenses. All agents and flight attendants were gracious and helpful.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","S Farrow","United Kingdom","2012-06-24","Travelled Exeter to Toronto and was on a tight budget. Flight was very cheap in comparison with other airlines. Seats comfortable leg room not an issue for me. In flight entertainment good. Generous baggage allowance which included one on board bag plus my camera bag & handbag! Older plane but it was quite clean. Staff worked very hard were pleasant and helpful. Food was not really very good but edible. I got value for money if you expect to pay a cheap price & then get gourmet food and extra leg room do not fly Air Transat. I will definitely be flying with them again.","","","Economy","","8.0","4.0","5.0","2.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","William Frost","France","2012-06-24","Flight: In last month. I travelled Club (business) class with Air Transat Paris to Montreal return. Overall the trip was great. For a price lower than economy at other airlines you get a near-business class experience: preferential boarding the trappings of personal service good food spacious seating etc. A few quibbles: oldish planes the bulkhead too close to row 1 (my case on both legs) inability to choose seat via the internet (the site was inoperative) and a blocked toilet.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Baker","United States","2012-06-20","Travelled to Birmingham overnight June 5 and returned June 13th. Took my 84 yr old father to see family members. Used wheelchair service for my Dad who cannot walk long distances and Air Transat always seems to be at the last gate. Service for Dad was great on both ends and the seats surprisingly comfortable. Plane was one of the older ones but was fine. Food was good service great and we had priority plus which was a pretty good deal at $49.00 each person each way. Included extra baggage champagne 2 beers and seat selection as well as priority boarding which was great for my Dad who would have suffered waiting in the Economy line. We had 8 people who requested wheel chair service in Toronto but 25 by the time we landed in Birmingham. People saw the special treatment for wheelchair people and wanted by the time we landed.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Anders Pedersen","Denmark","2012-01-26","SIN-CNX-SIN. Good value for money. New A320-200 both ways. All flights on time. Aircraft clean spacious. Load only 50%. No IFE. FA inexperienced fairly professional but without personality. Food purchased in advance was very disappointing (both ways) and just in foil with a spoon absolutely nothing else not even salt. Food expensive for nothing. Biggest minus is the hassle with transfers where one has to vacate and re- enter the airport to sort baggage custom and immigrations for onwards travels. The airline tolerates mostly 2 pieces of hand-luggage. Inscribed luggage charged overweight if more than 1-2 kg. When purchase ticket one has to be careful not to be trapped purchasing expensive seating and superfluous insurance.","","","Economy","","6.0","4.0","4.0","1.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","N Craigie","Australia","2012-01-18","Flights from Perth-KL then KL to Bangkok return. 4 flights 1 was fantastic. The rest were very disappointing. Even a 3 star airline should be able to provide clean seating and toilets. We were subject to 'attitude' from staff when we complained about the chewing gum over our table dried vomit over the back of the seats in front of us and the accompanying smell. We were eventually moved. A toilet door broke because it wouldn't shut people sitting adjacent had to put up with the chemical smell. Our pre-ordered meals weren't served to us.","","","Economy","","1.0","3.0","2.0","1.0","0.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","F Hart","New Zealand","2012-01-17","We flew Christchurch to KL return and KL to Kota Bharu return. We found them very good. All flights were on time. The service was good. The food and beverages were reasonably priced and tasty. I would recommend due to the good value.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Hait","Malaysia","2012-01-13","Fully satisfied in the past however my last two trips were awful. Since Air Asia introduced web check-in the problem has started. My flight was to Chennai I did web check-in and arrived 2.5 hours early for baggage drop off. However the baggage drop off area was total chaos! People were cutting in between the lines without any respect for the queue. I waited in line for almost 2 hours without moving. 40 mins before departure two new counters opened for Chennai only and I managed to get my luggage dropped off 20 mins before departure. Ran for immigration but my expatriate gold card helped me pass through quickly and I boarded the flight 5 mins before departure. This has now happened to me a few times in the past when there was separate check-in counters there were no issue.","","","Economy","","4.0","3.0","2.0","4.0","0.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Shelley Bogaert","United States","2012-08-30","One way from San Diego to Seattle in first class. I paid approximately $450 for the seat. The extent of the food service on the 2.5 hour flight was a fruit and cheese plate. Pitiful to describe and worse to eat. There was also absolutely no in-flight entertainment no headsets and no video.","","","First Class","","2.0","3.0","4.0","1.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Levy","France","2012-08-29","We were very disappointed during our 4 weeks trip around Alaska and way to Hawaii with Alaska Airlines. We used it for many flights. SEA-JUN JUN-CVA CVA-ANC Fairbanks-Barrow Anchorage-HNL and HNL-SEA and always the same opinion. Old dated planes service near zero (no free meals) just peanuts and drinks. You have to pay for your luggage when you don't travel only around Alaska: for us a total of 80 USD. More over no entertainment you have to pay 10$ to watch old movies. To conclude crew not very friendly.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Baining Guo","United States","2012-08-07","I already checked into my flight and got my boarding pass at the airport. However with Alaska you have to wait in line to pay for your luggage separately (is this something new?). By the time it was my turn to pay for my luggage they said my luggage was too late for the flight. The luggage needs to be paid and checked in 40 min before the flight. As a result they took my boarding pass away and switch me to a flight 8 hrs later. Because of the huge delay my business activities all have to be sacrificed.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gregory Robbins","United States","2015-08-01","Flight and rental car were both booked through Allegiant. The flight from Cincinnati was delayed due to someone inadvertently deploying an emergency shoot. It took over 6 hours to get the plane fixed with no options for alternative flights. The pilot gave out erroneous information about the situation during the delay. We were assured once we got to our destination that the rental car agency would be monitoring the flight and someone would be available to assist. Upon arrival no one was at the counter and the security guard said no one was ever available off hours no matter what the airline or rental car agency (Alamo) said. No Allegiant representatives were available or could be reached by phone. I tried Allegiant in an attempt to save a little money but by the time they add a fee for practically everything you end up paying the same price as other major airline for worse service and horribly uncomfortable seats.","","FamilyLeisure","Economy","Cincinnati to Phoenix","2.0","1.0","3.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Ritchie","United States","2015-08-01","While waiting on the plane to land and to head off to Phoenix. It was an hour past the time it was supposed to land, so my wife asked the lady at the desk for an update as nothing was announced over the loud speaker. The lady was rude and unprofessional and answered in a rather rude manner. Then finally about 1.5hrs they announce something is wrong with the plane and it may be 2 hrs or so. So everyone waited patiently for about 2 hrs, then all of a sudden here comes that loud voice again and it said we don't have the part to fix it. There's no need to worry, But of course We are the ones that have been waiting for 3-4 hrs. Then they say a plane will be flying in from Florida to fix the plane in Ohio and it will be 2hrs till the plane arrives before they even attempt to fix the plane I will be riding.  Keep in mind it's around the 5 hr mark now. Then they say if you want to give us your luggage we can return it to you, or if you stay we will have pizza! Really pizza? I did not sign up for a slumber party with strangers. Then to make things better the airport (not Allegiant) handed out cots so we're all camped out in the terminal. They didn't even offer any food vouchers or anything to make up for lost time. ","","FamilyLeisure","Economy","Cincinnati to Phoenix","3.0","1.0","2.0","1.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Frank Lamica","United States","2015-07-31","You book your flight and when you pick your seat you pay extra. They charge for a carry on and if you haven't prepaid for them it's $50 when you board. A check in line that wrapped around the building, the staff member greeting passengers on boarding looked straight over everyone and never said one word. The cabin was dirty and the seat next to me was ripped. The seats do not recline t back and are upright and very uncomfortable. We ordered a coke, water, M&M's, two cookies and crackers for a total of $12. ","","Couple Leisure","Economy","Clearwater St Pete FL to Syracuse NY","1.0","1.0","2.0","1.0","","1.0","1.0","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Day","United States","2014-05-17","I recently flew Alitalia return BOS-FCO then back. Our flights went without a hitch. On time and great service. Some people complain about the crew disappearing. I did not find that to be the case. It was an overnight flight so we had lights off during take off and then when we got to what I would guess is cruising altitude they served wine and dinner. It is airplane food not great but I don't care about the food on a plane. I was awake for the entire flight. Unfortunately my seat did not recline and the one in front me was broken in the down position. So that was not great. But all through the flight the attendants passed out cold water and asked the people awake if they needed anything. Not everyone speaks English not a big deal. They did not lose any of our luggage. Flight home was the same but no broken seat! Five us flew together and they honored all our assigned seats.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Juanita A Waters","United States","2014-05-11","Trip Scheduled from Hartsfield Atlanta on Delta 1873 to Miami FL with connecting flight on Alitalia 631 or 6371. Flight delayed in Atlanta because of bad weather in Miami on Saturday May 3 2014 in Miami for one hour. Could not print boarding passes in ATL for the connection flight. Arrived at gate late in Miami and through no fault of the passengers that were travelling together our seats were given away and we had to take the extreme last two seats in the plane. The people that were occupying the seats that we paid for should have been moved since they were obviously last minute booking when we arrived at the gate and not us. It was a very horrible flight even after making the gate in spite of the bad weather.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Balboni Francesco","Italy","2014-05-05","Flight from Tokyo to Milan (MXP) May 4th 2014. 3 hours delay no compensation at all about lost trains and connections except about 7 euro for lunch at airport. With that delay we lost two trains (already paid) and I had to rent a car for the trip from Malpensa Airport to the city where I live (about 300 km).","","","Economy","","","1.0","3.0","2.0","3.0","","","2.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","M Badami","United States","2012-06-19","Toronto to Venice 5/25 returned Rome to Toronto 6/9. Review based on new plane for return! We were so surprised to see we had a brand new plane for our return trip - so glad we didn't have it only on the way there because we would have been very disappointed since there is no comparison! A delightful way to end a vacation! Would definitely fly Air Transat again everybody is so friendly from Airport staff to the Flight Attendants and Captains! Only glitch was when Rome Gate staff thought a backpack was too large to be a personal item (it had 2 full bottles of water and some snacks) but we were in no mood to argue about it. Some people travel with no carry ons and felt we should not have been singled out. Fortunately the carry on was checked by the gate for free and did arrive at our destination (the same bags were carried on both International and domestic legs of our trip with no problem).","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","J Dickinson","Canada","2012-06-18","Club Class YVR to Paris June 17 newer interior. Club Class is 80% of AC biz class quality at a fraction of the price (200 each way for transatlantic flight). Staff very friendly and attentive bypassed all lines like access to nexus lots of extras during the flight incl dedicated bathroom food good and presented nicely. When you consider the add ons people pay for in econ like seat selection and extras you have to pay for Club Class is (by far) the way to go from what I've seen in other reviews. I'm spending 5 figures to take a family of 4 on a one time trip to Europe so the additional cost was easily justified with the astonished look on my kids faces with the treatment we received from start to finish.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","L Henderson","Canada","2012-06-17","Toronto to Glasgow on June 8. Bought the ticket (family member passed away) the night before and was surprised how many seats were still available. Staff were friendly cheerful. Seats were large enough even for my ample bottom. The food was as expected just palatable but there were 4 choices and the meals were hot. I'd suggest bringing ear plugs as they are not available on board and should you have a family of screaming kids for the entire flight (as we did) you will need them. The staff although friendly gave no suggestions or assistance to the screaming children. I must admit that thankfully not all children were unhappy mine was kept entertained with electronics I brought with us and there were many others that were wonderful travelers. The flight left and arrived on time plane was clean staff was friendly. Only downside was limited number of toilets. Would travel with them again.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Warren Funnell","Thailand","2012-01-11","The night before I flew from CNX I spent a good half an hour checking-in via the web for my flight. On arrival at CNX they had 3 flights departing at approximately the same time and only 3 check-in desks open. There was no Baggage Drop-Off counter for passengers who took the time to check-in online - even their self-check- in facility was out of order! I queued for 40 minutes. Not providing the facility at CNX whilst promoting its use is unreasonable and irrational. Besides this aspect of their service this flight and the previous five with Air Asia have been similarly delayed. Don't be taken in with the price sometimes it is cheaper to fly TG. All the planes I have flown are exceptionally clean and look and feel new however I regret that Air Asia is loosing its credibility and its novelty is wearing mighty thin.","","","Economy","","6.0","4.0","4.0","0.0","0.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Pit Spielmann","France","2012-01-05","KUL (LCCT)-LGK (Langkawi) return. AirAsia's Terminal is basic but efficient as are the staff. Both flights were smooth in A320s that looked brand new. For both flights we had seats in row 2 where space seemed bigger than other rows behind but ok for a 50 minute flight. Staff were friendly and the captain's announcements were clear and professional. I can only recommend them.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Lim Zhen Yang","Singapore","2012-01-03","SIN-KUL-VTE return all flights on A320. The flights were okay but not clean though. There was gum in my seat pocket. Crew members were pleasant on all flights except one on the VTE-KUL route.","","","Economy","","6.0","0.0","4.0","0.0","0.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Joseph Stewart","United States","2012-08-07","I showed up 2 hours early but a TSA-Alaska problem made me miss my flight. Their small print symbol calling for additional security screening was missed by TSA so when I went to board they had to send me back to TSA and I missed my flight. The worst part is that they wouldn't put me on the next flight to my destination (on another airline) and made me wait 5+ hours for another Alaska flight. I would have been better off driving. I'll avoid flying with Alaska air in the future if I can.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Anne Taplin","Australia","2012-07-16","My husband and I were refused to fly because he had an airline approved oxygenator to take on as hand luggage and it would not be used in flight. We had purchased First class tickets to from Seattle to Hawaii they put us on another Airline those seats were economy and the cost of those tickets were $360.00 pp and we had paid over $700 pp - they gave us a refund of $105 pp.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Brian Parker","New Zealand","2012-07-09","LAX-PDX-BLI and BLI-SEA-SFO. All flights were completely full. Comfort on all aircraft's was surprisingly good. What lets them down is the staff. Robotic flight attendants going through the motions. Check-in staff in Bellingham were agonizingly slow. There were only two customers in front of me. 20 mins later there were still two customers in front of me. When I finally reached the counter my bag was 50.7 pounds. I am told to re-pack it. I took one shoe out of my suitcase and put it in my carry-on and she accepted my suitcase. On both Horizon Air flights (PDX-BLI-SEA) flight attendants sat in their jumpseats and read magazines the entire flight. My Alaska Seattle-San Francisco flight ended up arriving over an hour late. I had to run through SFO to catch my Air New Zealand flight. What a pleasure to be greeted at the door of Air NZ by smiling polite cabin crew.","","","Economy","","2.0","4.0","1.0","2.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","L Melbourne","Australia","2012-07-08","Found planes to be aged and shabby. Tray tables dirty would not want to eat off them. Staff seemed friendly but their uniforms were unimpressive. Had a delay out of Seattle and everyone was made to get off plane travel by train to another terminal to board another plane because of a broken seat. This was obviously known about before we boarded so they should not have put that plane back into service before it was fixed. Would not recommend this airline.","","","Economy","","4.0","4.0","4.0","2.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Lynch","United States","2015-07-29","I didn't check in luggage and just took a carry on. The flight left a few minutes late due to typical afternoon storms in Florida. We made up the time in the air and arrived on time in Huntington. The flight crew were friendly, seats were comfortable, I picked the emergency row for more leg room, at little to no extra cost than other seats. On the way back, we arrived ahead of schedule. I thought the value was great. You do get nickel and dimed for little things, so bring your own snacks and water.","","Solo Leisure","Economy","Sanford to Huntington","10.0","5.0","5.0","","","5.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Olda Gardon","United States","2015-07-29","I booked my daughter on return flight 638 from Sanford to Concord for Saturday evening. We were on our way out of the door to the Airport when we received a text saying the flight was canceled. No explanation, no information about rescheduling. I called the customer service line and waited for 1 hour and 47 minutes before someone picked up the phone. They told me the flight would not be rescheduled and we would have to catch the Wednesday flight 4 days later! Not an option for us, put my daughter and granddaughter in car and made an 1100 mile road trip. I wish I would have read other reviews before making this huge mistake. ","","FamilyLeisure","Economy","Sanforn/Orlando to Concord","1.0","4.0","4.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Stacey Matthews","United States","2015-07-29","My family flew to Fort Lauderdale and back to Concord on separate flights. My first flight left on time but my sister's flight was scheduled to leave at 9am did not leave until 3.45 pm. On return flight my plane was scheduled to take off at 6 pm, we finally got on the plane after 7 pm and didn't take off until 8.30pm. My sister's return flight was scheduled to take off at 1 pm and didn't take off until 3.30. The customer service is the worst I have experienced. I needed to change a reservation (hotel room) and waited over an hour and a half for a someone to pick up the phone. Altogether I was on the phone for 2 hours and 24 minutes to change one hotel room. ","","Business","Economy","Fort Lauderdale to Concord","1.0","1.0","1.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Harry Finnegan","United States","2014-04-29","Recently flew Alitalia return BOS-FCO. Very impressed by the service comfort of seats and in-flight entertainment. FAs very attentive and friendly. Concerned after reading prior reviews but was very pleasantly surprised. Would definitely recommend this airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","B Miklas","United States","2014-04-24","April 2014 Naples to Rome (NAP-FCO). Rome to New York (FCO-JFK). Baggage check in seemed as if it would be easy at Naples which is a smaller airport. I was checking in 2 bags for work equipment. The baggage agent generated my boarding pass and baggage ticket stickered my luggage took it and told me I had to go to another counter to pay for the extra baggage. Then I had to go back to the original baggage check-in counter for my already printed boarding passes and baggage claim ticket stubs. Security was routine and a short line at 10am on a weekday. There were no power outlets at all in the gate area or just above it near the more comfortable couches. The first flight was routine. Economy row 8C. I think it was a 737. Upon arriving in Rome we deplaned and took the bus to terminal. I had to change terminals which according to the sign would be a 12 minute walk to Terminal G. What the sign did not say was after 2 minutes would be a passport control line which was 5 minutes. After that was the walk and a train shuttle ride to Terminal G for flight to NYC. The boarding was the cattle call I had read about. The plane was a 777-200ER. Ticket = Class Y/Economy. Seat row 27D center section of 4 seats. My concerns were warranted: No USB power jacks at the seats. Once on the plane and stowing my personal items the plane grew uncomfortably hot as we were on it for over an hour without proper air conditioning. We left 30 minutes late. An hour after takeoff the drink cart came through. 80 minutes into flight I received my vegetarian special diet meal for lunch which was vegetable Jalfrezi a cold lentil salad a tiny fruit salad and a breadroll. All adequate. After meal service at 2 hours after takeoff the fasten seat belt sign was finally turned off even though no bad weather. After meal service and coffee offering the FA's mostly disappeared to the back of the plane behind the curtain. FA's were professional and pleasant. I did not use the IFE at all. Self-service Water soda and breadstick snacks were available in galley area. Yes as others mentioned the IFE restricts legroom in many seats.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","4.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Chase Landreth","United States","2014-04-19","I flew Magnifica (Business) Class from Rome to JFK on March 15 2014. The service and the food were excellent - one of the best in the industry. The planes were clean and new. The Alitalia Lounges at FCO however leave much to be desired. I go out of my way to fly Alitalia.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Roy Proteek","United States","2014-04-07","Yesterday 06/04/2014 we came from Rome to JFK. In the last 15 days we have taken 5 different Alitalia flights. JFK-Rome Rome-Tel Aviv Tel Aviv-Rome Rome-Milan and finally Milan-JFK. At the time of booking we picked up our seats but they were not honored at all. No leg room no decent meal no good service. For us this was our last flight with Alitalia.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","H Jhaj","Canada","2012-06-17","Booked family of 4 trip to Birmingham UK - requested a vegetarian meal for myself but couldn't do that until we had reserved seating @ $25/pp both ways - another $200 over and above what seemed like reasonable fares - only to find on board a vegetarian meal is standard offer as part of the meal! The plane to UK was extremely old and the seating very cramped - we were exhausted by the time we reached our destination. On our return flight the plane was a newer model and the seating we had selected was nothing in comparison to the layout online - although alot more comfortable than before. The inflight entertainment was not well placed as the screen was either too close for proper viewing or too far which my younger child was unable to view due to the seat in front of him.","","","Economy","","6.0","3.0","5.0","4.0","2.0","","","3.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Robin Giles","Canada","2012-06-13","YVR-LGW-YVR. Checked in online outbound which was quick and efficient. No special check-in machines at LGW but the airline has a dedicated set of well staffed check-in desks so it was quick and easy. Aircraft A300-200 were in very good condition. Booked seats ahead of time to get into the 2 abreast at the rear of the plane. Generous leg room and the wider aisle. Worth booking the seats ahead of time in spite of the fee but they are all doing that now. Started boarding well before departure which meant we were ready to go on time. Pleasant young cabin crew in both directions a refreshing change from the somewhat more mature attendants on the rival carrier. Drinks cart soon after take off. Meals not gourmet but quite adequate. Plenty of visits with drinks. Cabin crew quite attentive. Good entertainment system and a working flight map. Altogether a good flight and the price was right.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"air-transat","/airline-reviews/air-transat","Air Transat customer review","Sam Jones","United Kingdom","2012-06-12","Gatwick to Calgary. Dirty old planes cramped lights flashing in the cabin due to fault poor screens paid for extra legroom - was cramped against a wall. Food was awful. Will never use them again. One thing to note is that the Canadians do you make you feel very welcome when you arrive. Back in the UK - not one 'welcome' in the airport by staff. All very miserable and you need a pound coin for the luggage trolley.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","2.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Lin","Malaysia","2011-12-30","Onboard my seat was musty and dirty. I had already ordered food online and when I received the 'Chef and Crew's choice' dish it was cold and soggy. Thank goodness the price is reasonable or else I would lodge a complaint.","","","Economy","","5.0","2.0","3.0","1.0","0.0","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Eugene Kalatsidis","Spain","2011-12-30","KBV-BKK on A320. Flight on time bags a bit delayed its always the case in Bangkok. All in all quite a pleasant flight.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","John Chai","Singapore","2011-12-29","KUL-PEN roundtrip on 25-26 December. A pleasant trip especially on the return leg. Aircraft was clean and stewardess friendly. The return trip was better as staff were more friendly and hospitable. Did not buy any drinks or food because it was a short flight. Overall a good trip and will fly them again if the price is good.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Lutz","United States","2012-07-05","Previously I have had mostly positive experiences with Alaska Airlines. However over an hour after boarding the plane we are still sitting at the gate waiting for maintenance and my 16 month old is getting fussy. I ask the FA if she can get us some juice to calm him down and am told no even though she is serving coffee to other passengers. 30 minutes later we are still sitting there and he is seeing everyone else getting drinks but him and starts to cry at which point the FA comes back and tells me to make him be quiet. I fly with my son almost twice a month and have never had a problem. On any other airline they would have tried to help the situation by talking to him or bringing a snack or a pair of wings. But not this one.","","","Economy","","2.0","4.0","1.0","1.0","3.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Dan Franklin","United States","2012-07-05","Being based in Portland I am stuck traveling Alaska 75% of the time for business travel and was never impressed with the quality of the planes or service. Recently I used rewards miles for a trip to Honolulu. The plane was a standard 737 with absolutely no amenities. The overhead air barely blew. Service was terrible. Based on the most recent experience with their customer service I will try even harder to not fly Alaska and I am cancelling their rewards credit card. The other 25% I travel United and have never had a problem with their planes or service.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jade West","United States","2012-07-02","I flew in from round trips OAK to HNL both flights were awful. The money I paid for these two flight's were great and that's the main reason I'm not too hateful towards them. The food was not bad. The staff service was good. The main reason my experience with Alaska Airlines was awful is because the actual aircraft's I flew in were horrible! The seats were incredibly small I was feeling very cramped during the whole flight's it was impossible to sleep on those plane's because the recliner's barely reclined. The leg room was ridiculous it's really hard to get up and go to the lavatory. The lavatory is also a bit small. There was not any complimentary in-flight entertainment expect the crew members offered screens to watch movies shows etc with a 10$ fee. Overall Alaska Airlines is mediocre. If you want a good price to go to Hawaii but understand that you will suffer cramped seats for 5 and half hours fly Alaska Airlines.","","","Economy","","5.0","1.0","4.0","4.0","3.0","","","5.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Meghan Oatman  ","United States","2015-07-28","My family and I have flown with Allegiant Air at least two or three times a year from Cincinnati to Orlando/Sandford (back and forth) for several years now. Until Friday July 24 2015, our complaints have been minimal and at most had delayed departures because the planes weren't there yet! However, as of Friday July 24 2015, my family and I will no longer be flying Allegiant. We had an early flight out (6.45am), had checked in the night before, and arrived at 6.00am to depart as the airport is so small, it never takes more than 10 minutes to check in and get to gate. We couldn't find any signage indicating where to check bags through for Cincinnati and simply got in a line curbside because I had five days earlier experienced the same thing when dropping my son off to fly same route and had been directed there for checking his bag. We got in a fairly slow, long line and just as we reached the check-in attendant, after having been interrupted several times, she made the announcement baggage check in to Cincinnati, and several other cities was inside! We go back inside the Allegiant terminal, get in another line only to find out as we approached counter, we're told baggage check for Cincinnati was in Terminal A and pointed to a different area (one we never knew existed)! The attendant then tells us the flight just closed and we'd have to find another flight home and the fees would be $75 each person to do so. We explained we'd been there in lines trying to figure out where we were to check in and saw no indication Cincinnati was in Terminal A. To top it all off, the flight we were supposed to be on that closed at 6.10 had a thirty minute delayed departure. Had we known prior to arriving, we were to go to a different check in terminal, I would not be wasting my time sharing my negative review. We will be back to using sky miles again which is most likely less expensive in the long run as discount airlines like this one seem to nickel and dime customers anyway!","","FamilyLeisure","Economy","Orlando/Sandford to Cincinnati","1.0","3.0","3.0","2.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Matthew Hartzell","United States","2015-07-28","Flight from Las Vegas to Boise was scheduled at 4.30, got pushed back 1hr, 1.5hr, 2.5hrs then arrived at the airport where it was delayed an additional 2 hrs due to ""Maintenance issues on the flight coming from Fresno"" - flight ended up being canceled. Vouchers were given out with a 0$ balance. Next day there were 2 workers checking people in with no sky cap and at least 150 people in line. Flown with them once previously and it was a disaster as well. ","","FamilyLeisure","Economy","LAS to BOI","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Stacey Matthews","United States","2015-07-28","My family flew to Fort Lauderdale and back to Concord on separate flights. My first flight left on time but my sister's flight was scheduled to leave at 9am did not leave until 3.45 pm. On return flight my plan was scheduled to take off at 6 pm, we finally got on the plan after 7 pm and didn't take off until 8.30pm. My sister's return flight was scheduled to take off at 1 pm and didn't take off until 3.30. The customer service is the worst I have experienced. ","","Business","Economy","Fort Lauderdale to Concord","1.0","1.0","1.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Golob","Canada","2014-03-30","Flew from Toronto to Rome for March break on Alitalia. We were very pleased with our flight. Plenty of leg room very professional service good meals and snacks. I would recommend Alitalia to anyone.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Cataldo","United States","2014-03-30","Flew non-stop Boston to FCO on March 19 and returned on the 28th. Have to say overall they have improved since my last flight in 2011 and dramatically so in the last 10 years. My pet peeve however is the lack of safety enforcement on the plane on takeoff and landing. Unlike other airlines not a single flight attendant came around to make sure seats were in the proper position (many were fully reclined) and several people were up and walking around indeed going into the overhead bins during or shortly after takeoff and landing on both flights! Very dangerous. Also although I had requested a gluten free meal I was served my gf meal with a wheat roll sitting in the coffee cup. Good thing I am every vigilant and did not assume that this was the best gluten free roll ever made! Also wish they would allow one to choose seat assignments at the time of booking like every other airline on the planet.","","","Economy","","5.0","4.0","3.0","3.0","5.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Kirschner","United States","2014-03-19","Vienna to Rome on March 12 and from Rome to New York on March 16. The best long distance and also short distance flights we've experienced. Great seats with lots of room good food and friendly helpful crew. We had flown to Europe on Air France and had the worst flight in history! We were sceptical about our flights home as we had never flown with Alitalia. We had the best and most comfortable flights ever and we were even in Economy seats!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","L Wong","United Kingdom","2011-12-09","Flew one-way KUL-LGW and managed to get standby upgrade from economy to Premium via the Optiontown service. Though notification of successful upgrade only came through via email some 8 hours before the flight. Not best but for the low price it was worth it. 14 hrs flight to LGW was fine. Food-wise there is just one main dish item for each meal service ie. no starters bread or desserts. A free bottle of water was provided with each meal (part of the Premium deal). Other soft drinks were chargeable. Not a problem if one manages one's expectations and prepares ahead accordingly. The Premium seat does indeed fold out flat but not horizontally. It tilts at an angle with head higher than the feet. It was comfortable enough and roomy. Almost full size pillows and light quilts were provided which was excellent. It was well worth getting upgraded this way (on standby via Optiontown). The total cost of the one way ticket was less than some one-way economy tickets within Europe! The entertainment console which cost RM 35 was okay. It had 6 films or so on it and some other TV programs and music. Crew were efficient. Commended. Baggage arrived fine. Will fly Air Asia X again in future.","","","Economy","","10.0","4.0","4.0","3.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Ed Broens","Netherlands","2011-08-18","HKT-CNX. Comfortable flight only marred by a group of unruly passengers. Thai crew unable to control them but then who could? Flight on time and thankfully shorter than advertised. New and clean plane with leather seating. All in all a decent experience will fly them again.","","","Economy","","7.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","M Hawkins","United Kingdom","2011-08-17","Round trip Bangkok to Chiang Mai. The problems started trying to book the flight online. A truly painful process and ended up a much more costly experience than first expected with extras and charges you even have to pay for choosing a seat. As for the flights outwards was fine but all I can say on the return leg is - if the company uses the same guidelines of employing non customer facing staff as they do with the customer facing staff then disaster is only a matter of time.","","","Economy","","","","","","","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Thomas Mackellar","Australia","2011-08-16","MFM-BKK-HKT. Check-in was easy as I had prepaid for my luggage however I was unable to transfer my baggage at BKK and had to re-check my baggage. Flight was 30 mins delayed with very little updates. Once boarded the service was very professional and efficient. I had pre-ordered meals on both legs meals are quite cheap on the website however if you are hungry I would recommend having two meals.","","","Economy","","7.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Livak","United States","2012-07-01","Flew SFO to SEA. My 9.20am flight was over sold. I was bumped to another flight leaving from OAK 5 hours later. My return flight left 5 hours late after changing planes twice because of mechanical problems. Worst flight experience I have had on many years and I fly 50000 plus miles a year. I haven't flown Alaska in 20 years and I never will again.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Olivia Lane","United States","2012-06-12","I would not recommend Frontier for those with connections. My flight from BNA-SFO with a connection in Denver was grounded because of plane problems. We were grounded in St Louis and agents were most unhelpful. I was stuck in St Louis and only got to my destination because I booked other flights in order to do so. Frontier does not do anything but give a 200 voucher for a missed connection. On my way back from SFO to BNA (connecting through Denver) we were grounded for a medical emergency which is understandable however no help given to those who missed connections. I got home on my own doing by booking a Southwest flight while we were grounded in Grand Junction. They have limiting options to help you out if you miss a connection.","","","Economy","","1.0","3.0","3.0","4.0","4.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Smith","United States","2012-06-11","MCI-SEA-ANC- May 2012. All flights on time no delays. Had an excellent Tuscan pasta dish. Return was also without hitch long layover in SEA but got passes to the Boardroom and enjoyed to space and quiet. All of our flights on Alaska have been positive and enjoyable.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Steven Gilbert","United States","2012-06-05","I was flying from DCA to SAN with a connection in Denver. DCA to DEN was a nice enough flight with no complaints. However when my flight from DEN to SAN came they were unable to get a pilot. Keep in mind that DEN is Frontier's hub. This occurred at 10.10 pm and by the time I was able to speak with customer service the earliest flight that I could get to SAN was 9 pm the next day. Fortunately I did not have plans the next day but I know several people in the line who had to miss out on their plans due to this.","","","Economy","","3.0","3.0","4.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Megan Rubenstein","United States","2015-07-28","We live only minutes from Sanford airport but have never had the opportunity to fly out of there. My son and I were looking for flights to North Carolina and searched Allegiant. We made our reservations to fly up on Friday, July 24th returning the evening of July 25th. I was pleased with our flight up to North Carolina. Nothing major to complain about. We did not have checked baggage as our trip was only one night. Around 2.30 Saturday afternoon I received a text stating that our flight had been cancelled and a website link. The link was for their main website and offered no options as to what to do. I immediately got on the phone to call them and had to wait an hour and 10 minutes on hold before someone could pick up. The lady I spoke to simply told me my flight had been cancelled. I responded by saying that's not a problem just put us on the next flight out this evening. I was told that the next flight out would be Monday afternoon (this is Saturday). I was told I could receive a refund for the flight and given no other options. I asked if the company was going to pay for my rental car, hotel and food expenses for the next 2 days. Of course I received no reply. ","","FamilyLeisure","Economy","Sanford/Orlando to Concord/Charlotte","1.0","2.0","2.0","2.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Rae Barney","United States","2015-07-27","They promise cheap fares but you end up paying just as much as any other airline. Their ""fees"" are asinine. Once you pay the ""fare"" for their flight, you have to pay extra for each bag, including carry on luggage. If you don't pay online ahead of time for your bags you pay significantly higher prices to pay at the airport. You also must pay extra to choose a seat and extra for ""priority boarding"" and you are charged $5 if you do not print your boarding pass at home. I am sitting at home waiting for my flight, which has been delayed from 8.50pm departure to 10.15 to 10.45. I attempted to call them to find out if I should reasonably expect to leave today at all. I was on hold for 29 minutes, then hung up on. My second call resulted in a 57 minute hold after which I was told ""oh sorry"" for the hold and assured numerous times that there would be absolutely no further delays. I received two additional texts after that delaying my flight until midnight and then 1am. I am certain it is only a matter of time before it is cancelled completely. I am livid and have no recourse at this point because I don't want to waste many more hours trying to call them back or sitting in the airport waiting for the inevitable cancellation. Spend the extra money to fly elsewhere.","","Couple Leisure","Economy","Boise, ID to Las Vegas, NV","1.0","1.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Pattie Snyder","United States","2015-07-27","Staff rude. Delayed plane 3 times before they cancelled. When asking there why all the delays was told it was not my concern and that they would let us know when there would be another flight. Had to sleep at airport with a handicap child. Did not offer a place to stay. Will never fly or recommend.","","FamilyLeisure","Economy","Pittsburgh PA to Jacksonville FL","1.0","1.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mary Castro-Ayala","United States","2015-07-27","Allegiant Air has the rudest staff and is always delayed. We were delayed both ways by hours, boarded and de-boarded twice, and then treated badly by customer service representatives when we tried to enquire about expected departure. This situation is normal for this airline and happened the last three times we flown with them. Never again!","","Business","Economy","Fresno to Las Vegas","1.0","1.0","3.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Mark","United States","2014-03-19","Business class from JFK to Tel Aviv changing planes in Rome. I chose Alitalia because of the 1-2-1 across seating in business. Their arrival/departure times at all 3 airports were convenient. I used the business class lounges in all 3 airports: they were all relatively pleasant and much better than waiting at the gates. Complaints: Only on the first leg of the flight was there an English-language newspaper. While I have read some bad reviews of the lounge in Roma I found it pleasant if not outstanding. They did have decaf coffee which is a big plus for me. The food selection was limited and unexciting but I did expect better on board the flights themselves. Unfortunately on the JFK-Rome legs the food was truly awful and did not taste good. Perhaps the speciality meals would have been a better choice but I did not know in advance how bad the business class meals would be. I wish I had wrapped up some of the finger sandwiches from the Rome lounge and taken them with me back to NYC.","","","Business Class","","7.0","4.0","5.0","1.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Jeyes Philip","United Kingdom","2014-03-10","LIN-LHR (Milan-Linate - London-Heathrow). Short flight from Italy to the UK. Pleasant enough nothing specifically remarkable but no real gripes either. I'd have no reservations about using the airline again.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Maria Yordanova","Bulgaria","2014-02-25","Travelled with my husband from Sofia Bulgaria to Rome Italy and back with business class tickets. Inbound flight operated by Bulgaria Air and the outbound by Alitalia. The service I received was not up to the standards applicable for business class. We went through the same security and border control lines as economy passengers waited in the same area as economy passengers boarded the same bus and we boarded at the exact same time as economy passengers. Received no better service from the flight attendants. The only difference I saw was that the food in the business class cabin was better. On the first flight we did not check bags and printed the boarding passes at home. On our way back we had to check in one bag. There was a desk with sign ""sky priority"" with just one person serving customers. After the second flight my bag was not the first one to arrive although it was the only one with priority tag. In both cases we had to be transported from the airport to the plane by a bus. That was a terrible experience for business class passengers. On our way back we boarded the bus with priority but this means that we were one of the last ones to board the plane there was already no space for our handbags. Not entitled to lounge access either in Rome nor in Sofia. First flight was on time but was 30 minutes early on arrival in Rome. The second flight was 30 minutes late departing. Inbound flight was on a Embraer E-190 aircraft where we had 2 seats on each side of the aisle. The seats in business class are not wider do not have more leg room do not recline better than those in economy - they are the exact same seats. Outbound flight was on a Embraer E-175 aircraft which is essentially the same as the above with some ""extra"" - none of the first class seats has a window!","","","Business Class","","1.0","1.0","2.0","4.0","1.0","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","Thailand","2011-07-03","TAA has re-timed their CNX-SIN flight and this is much better although it is a late arrival in CNX on the return sector. My flight to SIN was slightly early but the return was almost 30 mins early into CNX arriving at 2235 instead of 2300. Boarding in SIN aided this and the aircraft with 55 pax pushed back 10 mins ahead of schedule but we lost that time waiting for a slot at the end of the runway! As per usual I ate at Changi and filled my water bottle from a fountain at the gate. 30 baht for their tiny bottle of water is a rip off. Looks like TAA is eating into Silkair's customer base as the latter has dropped its prices to about 1000 baht more than TAA but them there are no add ons and you get a free meal and beer. All in all I'm starting to warm to their Changi service after an indifferent start in January.","","","Economy","","8.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Amit Chauhan","India","2011-06-23","DEL-BKK-DEL with AirAsia. I got promo fares of 7000 rupees aircraft was good and flight was good. Also seats comfortable. I enjoyed vegetable briyani and it was delicious.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","Thailand","2011-05-28","Shopping around I found that there was an excellent promotion fare with TAA from SIN to CNX. I used this service on day one in January and hoped that they could at least get it back to CNX on time. The flight has been retimed since earlier in the year and it seems to work as the flight got into CNX 30 minutes early (as opposed to 30 mins late in January). I ate at Changi airport avoiding having to buy their overpriced meals onboard. As is usual with Air Asia the flights are pretty routine and uneventful. The check in kiosks make life very easy when having no baggage and I was able to check-in well ahead of regulation time. Thai crew were polite and efficient and I noticed that the first officer was a woman (a first for TAA?). Don't see many of them in Asia!! I'm slowly coming round to the fact that if needs must then Air Asia is a viable option provided you shop around and don't just assume that they are the cheapest because they say they are. Disappointed to see that the fuel surcharge is back for my June trip to Singapore! The other problem I have with them is that in allowing 'everyone to now fly' they allow people to do so who frankly shouldn't be allowed out of their living rooms and have no idea of how to behave when travelling or worst of all why the crew handed out immigration cards before landing.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Maccan","United States","2011-04-24","RGN-BKK-RGN. Check in at Yangon International Airport hassle free. Flight call by seat boarding fine greeted by smiles and seated behind the emergency exit row. Landed at Bangkok on time and was first to receive baggage. Check in at Bangkok was okay but not as good as Yangon.","","","Economy","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Nikolas Lazar","United States","2012-06-04","Overall my flight was very pleasant. The crew were nice and friendly and for the most part the plane was clean. They forgot the digeplayers however and the wifi was iffy so definitely bring a ipad along with you with non-wifi apps. The headrests are annoying for shorter passenger as they are literally a pain in the neck. Overall Alaska Airlines was a cheap alternative to other airlines to Seattle.","","","Economy","","8.0","2.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Danenhauer","United States","2012-05-31","I bought tickets to fly myself and my 2 young kids (ages 4 and 2) from Salt Lake to Kansas City 2 months in advance. Inexplicably Frontier did not assign us seats together. For each of the 4 legs on this round-trip gate agents did a little shuffling to get us in the same row. But I still had to personally ask other people already on their seats to move. Travelling alone this wouldn't have been a big deal but with two little kids? Just getting on the plane and taking care of everyone's food potty and entertainment needs is stressful enough. Frontier made this such an unpleasant experience that I will avoid getting any tickets on Frontier again. When I said something about this to a flight attendant I got the response ""Well that's Frontier for you!""","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Dunham","United States","2012-05-21","LAX-SEA-LAX-GDL in First Class. Alaska served the same meal consisting of a Chicken Sandwich and orzo pasta salad on all sectors. I was especially disappointed on the International sector of LAX-GDL. Alaska Airlines was on time for all sectors baggage was delivered promptly and the inflight cabin staff were efficient. They have to learn to vary their menu for First Class Passengers especially on International Sectors. Thus the mediocre rating.","","","First Class","","5.0","3.0","4.0","2.0","0.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kristie Wags","United States","2015-07-26","I was a nervous wreck for 2 weeks leading up to this trip due to the horrible reviews. This flight was delayed approx 30 min. Boarding was fast and efficient. Crew was friendly, not overly nice, not rude. Flight was uneventful. Would I fly again? I will let you know after the return flight Aug 1st. I had no horrible complaints but no rave reviews either. You get what you pay for.","","FamilyLeisure","Economy","CAK to Myrtle Beach","6.0","3.0","2.0","1.0","1.0","2.0","1.0","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Aron Dennis","United States","2015-07-25","Flew out of Fresno on a business trip with work, there was 14 of us in total. I arrived at airport two hours before departure, little did I know that we wouldn't leave for another 7 hours from expected departure. I was supposed to arrive in Vegas at 8pm Wednesday night, arrived in Vegas at 2.30 am Thursday morning. When departing Las Vegas on Friday airline was on time! But it was too good to be true, due to mechanical failures we sat on the tarmac for almost three hours. ","","Business","Economy","Fresno, CA to Las Vegas, Nevada","1.0","1.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Henry Hildebrand","Canada","2015-07-25","My first and probably last trip with this airline. The ground personal in both airports were inefficient and rude. At time of booking I advised of a wheelchair requirement. It was not offered at either airport and non were available. I attempted to check in online without success, so when I got to the airport I was charged $10.00 for a boarding pass. When I advised of my inability to check in online, I was told that was my problem. The return trip was delayed for 1 hour while we sat on the plane. The cabin personnel were very hospitable and helped offset some of the other negatives but not enough to get me to fly Allegiant again.","MD-80","Couple Leisure","Economy","Niagara Falls NY to Punta Gorda","4.0","3.0","2.0","1.0","","1.0","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Crociani","Italy","2014-02-21","Rome-Fiumicino to Tel Aviv-Ben Gurion and return. Both flights of 3 hours with old Airbus A320 the cabin crew served a lunch on the outbound leg and a dinner at the return you could also take more drinks in the galley in the rear part of the aircraft. On the FCO-TLV leg we took-off 15 min. late but we arrived on time on the TLV-FCO route we took-off and landed on time. Nothing to complain I will fly Alitalia again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Atkins","Israel","2014-02-21","I flew Tel Aviv to Paris CDG via Rome in January and then Rome to TLV in February. Overall I'm pretty impressed by Alitalia. The gluten free meal served on the TLV-FCO leg is excellent and showcases simple Mediterranean cooking. Staff are always friendly and all my flights have been on time. Cabin crew did become rather short however in dealing with difficult passengers when there was no more space in the overhead lockers despite announcing a strict 1 bag policy on boarding (not enforced I think).","","","Economy","","8.0","4.0","3.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","O Benyehuda","United States","2014-02-11","Flew from JFK to Rome. A330 in excellent condition. Seats were super comfortable with lie flat. 1-2-1 config is great. Entertainment system was excellent with large screen and excellent selection. Food was ample nicely presented. Excellent pasta. The cabin crew was very friendly and attentive. Overall impressed. Much better than my experience on Swiss or United or Lufthansa. On par with Delta's Business Elite.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","T Matava","United States","2014-02-03","IST-FCO-MIA AZ630 28 Jan travel between Rome and Miami in Premium Economy. I have flown AZ long haul several times in both Business and Prem Eco and quite like the hard product. I particularly like the Business seat it offers good privacy and nice comfort. On this trip in Prem Eco I found the seat somewhat uncomfortable. Well- padded the recline however is awkward and does not have a good recline. What bugs me about AZ is the crew is always reactive to the passenger; never anticipating passenger needs. When asked however service is provided quickly and graciously. On this trip however call lights went unanswered and crew was hard to find. AZ also seems to have an unwritten practice that employees family members and friends traveling with a crew member can sit wherever they find a vacant seat - in any cabin they want. This becomes a distraction to the working crew as they focus more on their traveling companions and less on higher-fare paying passengers.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","5.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","N Damrongphatr","Thailand","2011-02-22","BKK to Hat Yai (HDY) and noticed service deterioration. Flight retimed one month in advance and cause me minor itinerary problem (despite their offer to change to earlier or later flight). Only one Bag drop counter for internet/ Kiosk check in opened. Their advertisement that internet check in is quicker and hassle - free is totally untrue. Once on board A320 aircraft is new and clean but seat pitch is a very tight. Aptitude of the crew does not seemed to be as good as their earlier year. My friend who sit upfront tried to purchase chicken rice and was told that only curry is available but I was told later that I can only get chicken rice because my curry is finished.","","","Economy","","5.0","","","","","","","4.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","Thailand","2011-01-26","Took the inaugural flight from Chiang Mai to Singapore. To say it was just another flight would be an understatement. And it was 30 minutes late which is about par for the course with Thai AirAsia. No apology for being late. Their slogan is 'newest planes newest routes'. Well it wasn't their newest plane which was delivered in time for the start-up of the SIN service. Judging by the crowds assembled in SIN for the return journey it looks like they are marketing the flight at the SIN end. There was no hype at CNX and I haven't seen any media coverage of the fact that the flight has now started. Most of the passengers were non-Thai. Standard Air Asia service. I cant believe they charge 30 baht for a small bottle of bottle. If you get a promotional fare its good value otherwise shop around. Having done PR for major events including such new services I was sorely disappointed. Frankly Thai Ai Asia's product is far below that of its big brother in Malaysia and it shows.","","","Economy","","5.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Terence Verney","Netherlands","2011-01-20","HKT-BKK. Online check-in down for several days. Attempting to check-in with a mobile proved both costly and fruitless until the day I was actually due to depart. I visited the Air Asia office on Thaweewong Road Patong a few days prior to departure and was informed that there had been a bomb scare at their offices which had negatively impacted their booking system but I didn't find anything on local news media to substantiate that claim. When I eventually did get the 2D barcode image on my mobile Air Asia's scanners at Phuket International appeared unable to read it. Fortunately there wasn't a queue at the Web Check-in desk and they were able to print the boarding pass for me instead. The flight departed 50 mins late but I had allowed ample time to my connecting flight to Dubai. But I would advise anyone proposing to fly with Air Asia where there is a connecting international flight to consider to allow ample time because flight delays and even cancellations are the order of the day on Thai Air Asia. On arrival at BKK a further delay of about 45 mins occurred because as I was informed by an airport employee Air Asia didn't have any staff to offload the luggage from the plane. Price wise when you add in all the add-ons together with the ""Convenience Fee"" the latter of which is the credit card charge there's not a lot of difference in price between Air Asia and there nearest rival Bangkok Air.","","","Economy","","6.0","","","","","","","1.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","J Herbert","United Kingdom","2011-01-11","HKT-BKK. Paid for 20Kgs of baggage on their scales at Phuket my case weighed 19.2kgs. 3 hours later the same bag (nothing taken out) weighed in at 16.8Kgs on Qatar Airways scales at BKK. Not the first time I have noticed such a discrepancy. Good value flight though promo ticket with baggage and taxes was around £20GB.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Zett","United States","2012-05-09","PDX-LGB return. While the flight was technically on SkyWest it is abundantly clear that this is an Alaska Air operation from the plane livery to the standard level of service given - which is to say a cut above. Clean CRJ planes 2x beverage service - no charge for microbrew beer or Pacific Northwest wines arrived on time with not much fuss. Only quibbles were the standard narrow CRJ seating and any food other than a package of pretzels had to be purchased. I liked the fact that the counter person suggested I check my bag plane- side avoiding the ridiculous $20 surcharge on all counter-checked luggage.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Mike Archambault","United States","2012-05-03","OGG-SEA-BOS First Class. Flying in first class and not having to worry about paying $18 for the video player plus 2 suitcases each was almost worth it. We boarded on time and were given a plastic cup of water. The flight attendant took our coats and was polite and attentive. He let us know our food choices and was very attentive throughout the flight. We arrived early into SEA and had a 3 hour layover we went to the first class lounge in another terminal but had time to kill. Free food relaxing and comfortable lounge was appreciated. We boarded on time for BOS and again were given great service and lots of attention. I was pleased with my time in first class and just booked again for our return next Feb.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Cleven","United States","2012-04-24","ATL-SEA in First Class. Lamb dinner was very good. Service excellent. New version of Digiplayer entertainment system is a big improvement. Left on time arrived a little early. Seat comfortable. Couldn't ask for much more.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R McKean","United States","2015-07-25","Evening flights had lengthy, unexplained delays both directions. This was a great inconvenience, which employees were unconcerned about. I witnessed one woman charged an additional $100 for large carry-on bag. Minutes later the same employee helped another woman ""squeeze"" her carry-on bag into the holder and not charge additional fees. Both should have been charged the fee as explained in the reservation process. Seats don't recline at all, uncomfortable. Lower prices equate to lower service.","","Solo Leisure","Economy","Colorado Springs, CO to Phoenix, Mesa, AZ","2.0","1.0","2.0","","","2.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kathryn A Dimon","United States","2015-07-24","Couldn't have been better. Ground crew and flight crew were professional. Plane was on time during both flights round trip. Will fly Allegiant again!","","FamilyLeisure","Economy","Springfield, IL to Punta Gorda, FL","10.0","5.0","5.0","5.0","3.0","5.0","3.0","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Cunningham","United States","2015-07-24","I booked to avoid 10 hour drive to Myrtle Beach. Counting the drive to airport, it took 12 hours on Allegiant. Terrible airline and Huntington Airport. Gave them a 1 rating because zero is not an option.","A320","FamilyLeisure","Economy","Huntington to Myrtle Beach","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Bastien Antoine","United States","2014-01-31","Flight 318 FCO (Rome) to CDG (Paris) January 26 2014. Flight departed and arrived on time seat somewhat uncomfortable not much in the way of a complimentary snack or beverage (tiny bag of bread sticks juice). The twin-engined Airbus was new and clean the FAs courteous and competent. I'd fly Alitalia on a short trip again.","","","Economy","","6.0","1.0","4.0","1.0","2.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Wahid","United States","2014-01-28","We caught a connecting flight with Alitalia from Paris to Rome - a very old plane and luckily it was a short flight. Then we flew Alitalia from Rome to NY a very long 10 hr disappointing flight! The TV monitors didn't work and the staff didn't seem to care even after numerous complaints. The food was horrible! Some awful lasagne or chicken. After serving this the staff disappeared for the remainder of the flight and passengers were asked to go to the back and help themselves. Then an hour before landing they served cheese sandwiches which were inedible. The seats not to mention were so uncomfortable and I'm short and even I couldn't stretch my legs out. If the person in front reclined their seat you were eating in your lap. I will never fly Alitalia again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Dykstra","Canada","2014-01-20","Traveled from Toronto to Rome Rome to Lamezia August 1 - 16 2013. This Airline needs to get back to basics on how to keep their travelers happy and wanting to come back and fly with them. The staff all need a course in customer service. This is one airline I will never fly again.","","","Economy","","4.0","2.0","3.0","3.0","0.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Denise Roselle","United States","2014-01-17","Alitalia from Heathrow to Rome was the worst flying experience I have had - December 22 and 23 2013. Horrible service no information after we were bumped. No one in charge no one taking care of passengers - 24 hour delay with a measly 5 pound voucher. I could not believe the horrible flight either - grumpy staff and terrible customer service - will not fly Alitalia again.","","","Economy","","","3.0","2.0","1.0","0.0","","","0.0","0"
"airasia","/airline-reviews/airasia","AirAsia customer review","Andrew Maile","Indonesia","2010-10-20","CGK-HKT. The flights were on time aircraft very clean and well-maintained and service was very friendly and professional. I paid a small supplement for one of the 'hotseats' and it was well worth it. The return ticket cost around USD100 (promo fare) including add-ons and extras. Excellent value for money. The problem with Air Asia seems to be actually managing to get these promo fares. They are advertised heavily on the website but when you try to make a booking very often only the regular fares come up. I think you need to book far in advance as I did with this ticket. Their regular fares are often only a bit cheaper than other carriers.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","A Kusnierczak","Poland","2010-10-03","Bangkok to Kuala Lumpur. Very nice journey nice crew and leather seats in airplane. Very easy to book. If you book place near window (right side) you will see nice view to Thai islands for example Ko Samui.","","","Economy","","10.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","James Halley","Thailand","2010-09-21","BKK-CAN and HKG-BKK. My first experience of Thailand's division of Air Asia. Good value for money and only a few observations. Having paid for a 'hot seat' the priority boarding in BKK was only to the bus not the plane. There were just two of us so everyone else piled on which meant we were actually one of the last on to the aircraft. The other is the price of the soft drinks which are frankly a rip-off. Flights on-time and one of the aircraft was virtually brand new. If the price is right this is the way to go but they are not always the cheapest option especially to Hong Kong where competition is fierce with a multitude of third country carriers flying that route.","","","Economy","","9.0","","","","","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","D Goodman","United Kingdom","2010-09-13","BKK - Phnom Penh - BKK Checked in online 24hours in advance which was very convenient and got seats allocated together Airport baggage drop very quick and efficient. Flight departed 15minutes early and arrived 25minutes early. seats comfortable legroom ok for a lo-cost carrier. baggage very quick on arrival. Return journey checked in at the desk very quick and efficient. Although flight was only 1/3 full we didn't get seated together and were put across the aisle from each other despite the two seats next to me where empty. Flight on time and arrived early baggage again very quick.","","","Economy","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Geronimo Saagun","United States","2012-04-24","I am a 75K elite status on this Airline and fly every weekend and also 1 million miler status since two years ago but sadly have seen a dramatic decline in service. First class not worth the cost. Upgrades even with my status are rare. Food is horrible. I recommend you stick with either American or Delta or United or Southwest for elite status. MVP Gold and 75K means nothing to the airline.","","","First Class","","2.0","3.0","3.0","1.0","4.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Odonnell","United States","2012-04-24","I have been an Alaska Airlines MVP Gold passenger for 6 years. Each year the service and attitude slips in the past 2 years more than ever in crew attitude food portions and quality. The routes I fly for business are SEA-ANC SEA-DCA and SEA-LAZ. Last two round trips one to DCA and to LAX were especially bad. The plane had not been well serviced the food was not up to standard and FA's did not care about the over heated cabin. The sorry truth is that on the SEA-ANC and SEA-WDC flights Alaska knows that they can be poor and still outshine their competitors.","","","First Class","","2.0","2.0","0.0","2.0","0.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Allen","United States","2012-04-11","We flew from Bellingham to Honolulu HI and back with Alaska Airlines. On the flight to HI we sat in row 23. By the time the food service got to us (I was willing to pay for food) they were out of the good food and only had things that no one else wanted to buy. Lousy service lousy prices. Late leaving HI for Bellingham by 30 minutes. This airline continues to go down hill. Years ago it was a great airline. Not so much anymore.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Vernon Holmstrom","United States","2015-07-23","I made the mistake of booking my trip to Sioux Falls on Sunday July 19 with Allegiant. When I got to the gate the flt was posted with 25 min delay. We boarded flt and sat and sat there with no ac working. Now of course this is the middle of July in Las Vegas. After approx 20 min flt attendant advised to take out emergency card from seat pocket and use it as a fan! Flt finally left almost 2 hours late it didnt get cooled off on aircraft until we were halfway to Sioux Falls. I will never fly this airline again.","md80","Solo Leisure","Economy","LAS to FSD","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kaitlyn Moushey","United States","2015-07-23","After our flight was delayed four hours due to our plane breaking down, our flight was cancelled. They gave no vouchers for us even after spending all day at the airport and we were told that they weren't sure when they would be able to fly us out next. Complete waste of time. I will never use Allegiant again.","MD-80","Couple Leisure","Economy","Wichita, KS to LAX","1.0","3.0","3.0","","","2.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Marc Seguin","Canada","2015-07-22","I booked a flight in May to spend a few weeks at our condo in Boynton Beach with my family. We were supposed to leave on July 13 from SYR at around 6.15 pm but after a few hours of waiting, including at least an hour in the plane, we were told that the flight was cancelled due to mechanical problems, After a one hour wait we were finally provided with an hotel voulcher and a new flight itenary for the next day at 5.50. We had to get out of the hotel by 11am, so we ended up shopping in Syracuse and got back to the airport around 3.30 pm to be told that the flight was further delayed 10.35 pm. We finally got out at around 11.30pm and made it to FLL at 2.30 am. Really not a pleasant adventure. I just hope that our return flight on July 27th will be more pleasant.","A320","FamilyLeisure","Economy","Syracuse to Fort Lauderdale","1.0","3.0","3.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Fontana","Canada","2014-01-16","FCO-YYZ in Business Class. Boarding at FCO from a seemingly temporary hall (terminal H) without enough seating space then by bus to the aircraft. Staff courteous but not very well trained or competent. Seats in Magnifica class recline to almost horizontal but still at an angle of some 15 degrees from horizontal which pushes your feet towards the footrest not very comfortable. My own seat could not return to complete upright but none of crew seemed to notice. Moreover pitch and width are less than other airlines in Bus. class. Inflight entertainment is pathetic with portable screens supplied on request. Food just acceptable. Good punctuality.","","","Business Class","","6.0","2.0","4.0","2.0","1.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Gourgi","Austria","2014-01-10","VIE-FCO-CAI and back. The Flights were horrible. The stewardess don't speak English just Italian. The food was a joke: on the second leg (FCO-CAI) a 3.45 hours flight you get a slice of raw meat and a slice of Cheese and a Fruit salad. The seats have minimal legroom and are not cushioned well. On an 3.45 hours flight no entertainment. Even no overhead screens. The security instructions were shown bye the flight attendants. Please avoid Alitalia even when the price is good.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","5.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Daniele Cerulli","Italy","2014-01-08","FCO-VIE-FCO. Both legs on an A321. Considering the fact that we flew during Christmas holidays all flights were smooth and punctual. Service provided by the flight crew was discrete and they came every time I asked for assistance. The food (mostly snacks biscuits and drinks) were quite good and adequate for a medium haul flight. Basically it was what anyone would expect from a flag carrier and I really appreciate the fact that Alitalia still remain a very good airline despite it's economical situation. I will flight with them again and I recommend it to other people.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Carlo Crociani","Italy","2014-01-08","Rome to Florence and return. I usually fly this route quite often. Even if it's a very short flight I've never had a problem. Alitalia uses the A319 on this route and I think that's ok comfortable and always clean. Cabin crew and food service ok.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"airasia","/airline-reviews/airasia","AirAsia customer review","Magnar Nordal","Thailand","2010-08-21","Bangkok - Yangon - Bangkok. I bought the ticket on internet. The process was a bit time consuming as I had to click through many pages. The 48 hours web check in was very convenient as I could check in on both flights. But still I had to go to the check-in counter at the airport for document check. Check in at Bangkok was long. I only had a handbag and I was directed to a counter for that purpose. Service was good. I am 1.81 and found the seat spacing adequate. There was a wide variety of food options which could be ordered when the ticket was purchased. Cabin staff professional and friendly on both flights. My only complaint is that on the return flight a PRM (Person with Reduced Mobility) was seated between me and the aisle (I had a window seat). I don't think this is legal and it caused discomfort for the other person.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Crawford","United States","2012-03-15","Cost-cutting measures are showing more and more. Although first class is quite expensive it really isn't worth the extra expense anymore except for the larger seats and increased legroom. Meal service is a shadow of what it used to be just a few years ago. A recent flight from Anchorage to Seattle features a chicken curry salad that was frightful while the nice desserts have shrunk to a small piece of candy. Not impressed.","","","First Class","","6.0","3.0","3.0","3.0","4.0","","","2.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jason Macnair","Canada","2012-03-12","Terrible Airline cheap with bad service. My plane landed in Seattle for a connecting flight at 10.40pm my connecting flight left at 11.00pm. Though the flight staff announced that all those people who needed to get on connecting flights be let off the plane first none of the passengers complied when we landed. Flight staff did nothing to ensure that folks who needed to get connecting flights got to them on time. I ended up at my gate at 10.55pm though flight staff closed the gate anyway no apology no help.","","","Economy","","2.0","1.0","1.0","3.0","3.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","T Sauve","Canada","2012-02-29","We flew to Mexico in coach. Both ways they ran out of food and we were at the front of the plane row 8. Trying to get one of the attendants to serve you for a drink is a nightmare. We have flown many times and each time it goes down hill further. Our next flight is in First Class so lets see if it is any better. After reading the reviews I am not holding my breath.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Shannon Edwards","United States","2015-07-21","We booked our trip a few months ago and just recently Allegiant has been in the news for delayed flights, mechanical issues, poor customer service etc. so of course we were worried about our flight. Our flight out of South Bend was very pleasant. Boarding went rather quickly and the staff were very nice. The flight went well and landing was smooth. We arrived in Vegas on time. Our flight home today went the same way and we arrived 20 mins early. ","md80","Couple Leisure","Economy","South Bend to Las Vegas ","8.0","4.0","5.0","","","5.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Lori Hogan","United States","2015-07-21","Flight was delayed 4 hours due to computer issue. They had to bring in a mechanic from over an hour away to make the repairs. Employee at the snack bar said this happens all the time. There is always some sort of mechanical issue. The stewardess was extremely rude to my sister when she was exiting the bathroom at the end of the flight. For our inconvenience we were offered 1/2 cupful of snack mix and a small cup of a beverage. The return flight was much better with friendlier staff. Not sure if I would fly this airline again.","","Solo Leisure","Economy","Huntington, WV to Clearwater Beach, FL","5.0","3.0","1.0","1.0","","3.0","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Dzitko","United States","2015-07-20","Today and the last 2 times we've flown with Allegiant there have been delays on every flight. We have decided to take our business back to Delta. For the money we pay we should at least be able to rely on flight times, especially when it's a business trip.","","Business","Economy","Sioux Falls, SD to Las Vegas, NV","1.0","1.0","1.0","1.0","","5.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Hannah Board","United States","2015-07-20","Our flight to Honolulu was delayed for 4 hours with and upon entering the plane we sat for another hour and they offered one free ounce of water. One free ounce, after we sat and waited for their plane to be fixed. Family was traveling home from Honolulu and boarded the plane, sat, then had to exit the plane due to engine problems. They sat for an additional 5 hours in the terminal, then told the flight was cancelled and they would have to make their way to the ticket counter to get lodging and transportation vouchers. It was ridiculous. The airline charges for everything. You must pay to book flight online in addition to paying for ticket itself, pay for your seat selection, and pay for food and drink (including water) on the plane. ","Boeing 757","Solo Leisure","Economy","Honolulu to Los Angeles","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Siotto","United Arab Emirates","2014-01-06","FCO-CAG-FCO with A321 and A320 inbound. Both flights were punctual packed and yet the service on board for such a short trip was very pleasant. Flight attendants were smiling and professional. Seating room between rows comfortable. Italy's flag airline is definitely getting back on track and improving flying experience whether on the ground or on air.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Eberlin","Italy","2014-01-03","Recently flew from Italy to Japan. The flight was ok the service uninspiring and the cabin very tight with little leg room especially for such a long trip. My complaint stands with an agent and Alitalia's policy that convinced us 3 in our party to pay for the upgrade to the seats situated near the door in economy class for more leg room. Because it was an international flight the cost was close to $100 each seat while we had the extra leg room we also had to contend with endless lines of people standing in front of us for the rest rooms people stretching their legs and the constant blare of the bathroom lights each and every time a door was opened. I think it is a terrible policy to charge such a premium price just for a little leg room and I greatly discourage others to think again if considering this additional cost it is not worth it. In general I only would consider using Alitalia again because they offer a very competitive price for the market.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Luca","Italy","2013-12-25","Rome to Sao Paulo and return via Rio de Janeiro. New B777-200 pleasant flight but crew very unprofessional not kind not smiling.","","","Economy","","8.0","3.0","1.0","3.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","I Pezzoni","Australia","2013-12-23","Flew business class from Rome to Abu Dhabi and was really surprised at the level of service and the new Magnifica class which offers very comfortable lie-flat seats with complete privacy. Excellent food. Overall an excellent flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Hazelip","United States","2012-02-23","First Class is an expensive joke. An ageing fleet makes for poor seats and amenities. Food is poor - both legs of our first class trip brought the reality that only some in first class are allowed to order from the menu. For both legs we were given food that was unwanted and in fact inedible.","","","First Class","","1.0","3.0","2.0","1.0","3.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","A Singh","Canada","2012-01-09","YEG-SEA-LAX both flights were considerably disappointing. Food - all I had was a small snack. Drinks were good. Flight Attendants were hit and miss in responding to requests. There was no inflight entertainment. Seats weren't very comfortable with little to no space.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Oesterblad","United States","2011-10-26","I filled out everything from seat number to meal preference it turned out to be a waste of time. There is no food other than pricey snacks and the seats assigned at check-in. I was taken back by the lack of free onboard movies instead you have to purchase that too. As well as being turned away from using lavatory in front of airplane - that's reserved for higher paying customers. So not having been on Alaska in sometime I was very disappointed.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","P Sorli","Canada","2011-10-24","YVR-LAX-YVR. Both flights relatively full and on-time. Great service FAs and surprisingly comfortable seats (though narrow). The only negative thing to point out is their terminal in LAX which is not good at all - overcrowded and dirty.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Tandi Spencer","United States","2015-07-19","We were to fly back to Pittsburgh on July 13, 2015 at 5.18 on flight 869. We boarded at about 5.00. When we entered the plane, it was extremely hot with 150 passengers. It was 95 degrees on the plane and there was no air blowing from the overhead vents. We waited on the tarmac to pull away from the gate for an hour in that heat. Flight attendants kept claiming the air would start as soon as we got up in the air and would cool down. Everyone was hot and complaining. Finally, the pilot said there was an error message and we had to get off the plane for maintenance to work on the issue. Maintenance showed up and could not fix it, we could not get another plane that night. After two hours they announced that we could find our own hotel up to $225 and would be reimbursed. The flight was rescheduled for 2.00pm the next day, which was inconvenient as the whole day is gone. We had plans for the next day just like every other passenger. The next day, we check in and I ask how to get reimbursed for food and hotel and the airport representative says she does not know if Allegiant is even reimbursing for food anymore. We show up for our flight and once again we don’t start boarding until 1.40. We notice that it’s the same plane. As we get on the plane, we realize it’s even hotter than the day before and even more uncomfortable. Once again, we take forever to board and we start to pull away from the gate. We are waiting on the tarmac for close to an hour as everyone is miserable and uncomfortable. I am pregnant, there were infants and toddlers that parents had to undress down to their diapers just to try and stay remotely cool. The flight attendants started to bring out complementary waters, but only made it halfway through the passengers, so not everyone even got water including myself. The pilot finally starts to take off and then we pull back into the gate. We are told an emergency plane will be there at 6.30, we will receive a $150 voucher per person, and we will receive food vouchers to eat in the airport. Our food vouchers were $8 each, which hardly covers any meal at the increased prices of food at the airport. We reluctantly decide to wait for the emergency plane. The emergency plane arrives and again we board late.","","FamilyLeisure","Economy","Jacksonville, FL to Pittsburgh, PA ","1.0","2.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Bev Hunter","United States","2015-07-19","Flight was delayed four times, for a total of 4 hours. Signed up for text alerts for both our flight and the incoming flight we were waiting on. Only received alerts for the first couple of hours. Allegiant even deleted our boarding passes on their app so used ID's at gate to board. Air conditioning did not work for several rows of seats, while my husband's did not turn off and it froze. If a traveller is not on a tight time schedule to arrive at their destination and doesn't mind being inconvenienced by their poorly maintained planes, their flights are very inexpensive. Bottom line - Allegiant passengers get what they pay for.","","Couple Leisure","Economy","Rockford, IL to Sanford/Orlando, FL","2.0","2.0","3.0","1.0","","1.0","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Lisa Edwards","United States","2015-07-19","Our flight was scheduled to leave at 6.20pm. The flight was coming in from Fort Lauderdale and was delayed due to weather in Florida. We received no notice at Hancock international of the delay. When the flight finally arrived at about 6.30 we were told there were some indicator lights flashing that needed to be checked out, but we would be boarding shortly. At about 8.30 we were told they were doing some diagnostics and paperwork and the issues did not affect the safety of the plane and the pilot said we would be going. A bit later we were told that the paperwork was still being done and we would be going provided we got wheels in the air by 11.02pm. They had us board at about 10.15 and I must say A 10-15 minute boarding of a full flight was impressive. We were pushed to the tarmac where we sat for about 30 minutes. Eventually we were told they had to power down and restart to reboot the computer. We finally were deplaned and given a hotel voucher but had to pay for taxi to it ($35). Flight rescheduled for 12pm the following day, we finally took off a bit after 5pm. We were given very infrequent updates, lied to about the issue, lied to that another plane was being flown up. You get what you pay for. Low prices and zero customer service. Never again.","Airbus 320","Couple Leisure","Economy","Syracuse to Fort Lauderdale","2.0","1.0","3.0","1.0","","2.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Peggy Amin","United States","2015-07-18","Our flight from Knoxville, TN was delayed by more than 6 hours, so the first day of our vacation was lost. The allegiant to go app. failed to work for me. The reason for the delay was because the flight crew had reach their maximum flight hours and had to rest for twelve hours. The flight itself was very loud. They don't tell you that Sanford Airport is a 45 minute drive to Orlando and the cheapest transport there is a minimum of 90 dollars. On the night before our trip back we received the alert to check in and once again the app. would not work. This time I couldn't access their website either. After several attempts that took about 2 hours I was able to check and get screen shots for the boarding passes but could not print them. Finally was able to email screen shots and print from my email. The return flight was on time and landed without incident. Basically, this airline is a good way to get to your destination if you are flexible (don't mind long delays) have a lot of time on your hands to jump through the hoops to get your boarding passes and don't mind the stress of trying to get your luggage fit with in the size and weight guidelines.","","FamilyLeisure","Economy","Knoxville TN to Orlando Florida","2.0","1.0","1.0","","","1.0","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Lederman","Israel","2013-12-21","24 Nov Tel Aviv to Rome Rome to Barcelona. (Cruise Barcelona to Ft. Lauderdale). 15 Dec Miami to Rome. 16 Dec Rome to Tel Aviv. Punctual Pleasant and efficient. Excellent flights. Requested meals served. Would recommend and would definitely fly again.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Virginia Mallon-Ackermann","United States","2013-12-06","I have to say that my trip to Rome (from JFK) on 11/8 with a return on 12/4/13 was by far the worst flight experience I have had. Even the lowest of the low-budget airlines provide a better service than Alitalia. 3 weeks before I traveled I broke my foot I called to see if I could get assistance getting on and off the plane. The agent told me ""no you have to request that at the time of booking"". I was in a cast and had a cane I figured someone would help me from the airline. I was wrong again. Not getting on board not in seat selection not exiting the plane in Rome down a huge staircase that dropped us out in the middle of the tarmac. I had to beg a steward to help me which he did grudgingly. The return was easier. When I told the staff member at check in I was at the gate for early boarding because of a broken foot she asked ""Did you ask for assistance?"" I said no because I couldn't get any on my way here I assumed it would be the same on the return she just said ""oh"" and let me board. Again no help offered. On both flights the food was awful. Chewy greasy macaroni on the way over. A block of chicken nugget on the way home. On the one time they passed by with a beverage cart I asked for tea with sugar the steward said ""you already have sugar"". When I insisted I didn't he said well you do. And that was it. No sugar. After that if you wanted something to drink you had to get up and beg for it. I felt like I was interrupting their own private party in the back. The most startling incident though was when the stewardess slammed my window shade shut about 4 hours into the 9 hour flight. I raised it again and said I preferred to keep it up. The stewardess slammed it shut and hissed it was their policy to keep the windows shut! No windows no sugar inedible meals high priced a TV stuck in Chinese (with no way to change it to English) no assistance on or off not what I would call good service. Take American Airlines British Air Aer Lingus Lufthansa Delta Air Berlin instead.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Daniele Cerulli","Italy","2013-11-27","Roma Fiumicino (FCO) - Tokyo Narita (NRT) and return. The aircraft was a quite full B777-200ER. We were served two meals (lunch and dinner) by a professional cabin crew and in the rear part of the plane there was a free bar for everyone. The seat was quite comfortable even for a tall person like me. The entertainment system was pretty good. I will definitely fly them again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","H McTyre","United States","2011-10-21","ANC-SFO-PSP-ANC First Class. Flight attendants do not serve first class like first class. It's more like you're time warped back into what Coach used to be like. Drinks on offer before takeoff - tepid water poured out of an open common bottle into a plastic cup. Service after takeoff indifferent. Food not great. Interestingly if you request an alcoholic drink they bring you two mini-bottles of the alcohol but don't bring you the can of tonic/soda/whatever that goes with it so you can mix it yourself. Planes are exceedingly loud with announcements from FAs but if the pilot speaks you can't hear a word. Between that and the thin rocky seats make sure you pack your ibuprofen.","","","First Class","","2.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Renee Skafte","United States","2011-10-21","My family and I were scheduled to traveled from DC to Seattle this week but we accidentally went to the wrong airport. Our mistake completely however you would have never guessed that considering the way the ground crew treated us. They immediately got us rescheduled on another flight to LA and on again to Seattle. They made sure we had our seats together as much as possible and were as hospitable as could possibly be. I've always felt that our prior experiences on Alaska Air were always good but I was truly impressed with their service on this last trip. I am certain that we would not have had such luck on any other airline. I want to thank Alaska Air for making a possible bad situation a positive and comfortable day for us.","","","First Class","","10.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","B Thomas","United States","2011-10-20","I've had to fly Alaska almost every Monday morning and Thursday evening for the past 2.5 months from Seattle to Oakland because of a project I was on. Their miles plan is quite generous and I will continue to book with them. Consistently good things about Alaska are their customer service quality (always respectful and accommodating) and on-time flight status (not one single late flight with the exception of a bomb threat which isn't their fault). Consistent areas for improvement with Alaska are their seat comfort (the adjustable headrests are good on the larger planes but the smaller ones lack them and the seat bottoms across are painfully hard across the board - a 1.5 hour flight should not have me in physical pain at the end of it) their wi-fi offerings (there is no way I am paying $10 for slow internet access for 1.5 hours; that's absurd) and their MVP Gold status is so heavily overloaded now that it seems like the majority of the flight is boarded early by them rather than normal flyers (they need to consider revising how these points are earned and applied). Overall I have enjoyed them however and I will continue to use them for my return flights now that my weekly commute has moved to a Seattle-to-Houston trip (there are no nonstop flights going to Houston on Sunday afternoons with Alaska or its partner airlines so I'll have to get there using Continental and come back on Alaska which is fine).","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Helen Canny","Australia","2011-10-14","I flew 6 hrs from Seattle to Kona on a full flight. The only toilets for economy were at the back of the plane. Being only one narrow aisle there was continual crowding and congestion up the aisle near the toilets. It was particularly bad for passengers in the back rows because they had people in the aisle crowding them the whole flight. We were not allowed to use the first class facilities at the front even though a couple of people did go through. An other annoyance was the frequency and volume of announcements. Please let us have some peace and quiet! We noticed the contrast with Hawaiian Airlines which was so tranquil and relaxing with no loud publicity of special deals and unnecessary announcements of impending drinks trolley.","","","Economy","","5.0","","","","","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Holly Hsu","United States","2015-07-18","Flight delayed over 4 hours on way from Cincinnati to Orlando with very little communication given as to why. No gate agents able to answer questions. Return flight has been just as bad. Boarded the flight, sat on the runway for over 30 min only to be told there was a light on and we had to return to the gate to have it looked at. Sat on the plane for 20 min and then told the plane needed further looking into. Now waiting in an airport with zero communication as to when a flight may be available. Horrible service. Will never fly this airline again.","","FamilyLeisure","Economy","CVG to SDF","2.0","2.0","2.0","2.0","1.0","2.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Enerson","United States","2015-07-17","My flight to Las Vegas was delayed 4 hours so my first night in Las Vegas was ruined. Now on my way home and they have delayed my flight again! I also paid extra to pick my seat when I initially got my tickets online and they completely disregarded my seat choice so now I have to wait for that to be refunded also. ","","Solo Leisure","Economy","Las Vegas to Rockford","1.0","3.0","3.0","1.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Hector Davila","United States","2015-07-15","My first time flying with this airline. Arrived on time (3.30pm) at airport only to find it extremely crowded. Allegiant is the only airline to service Stockton. My flight was scheduled to take off at 5.31pm. The 3.30pm flight was delayed. After checking in we were told our flight was delayed until 8.30pm. The 3.30pm flight finally boarded at about 6.30pm and sat at the terminal for another hour. Our flight finally boarded at about 8.30pm and took off a little after 9.00pm. Once we boarded we found out the aircraft A/C was not working. Our return flight was on time but the A/C was not working on that airplane either. It stayed extremely hot the entire flight. If you have time to waste getting to your destination and like to save money then this airline is for you.","MD80","FamilyLeisure","Economy","Stockton, CA to Las Vegas, NV","2.0","1.0","2.0","1.0","1.0","1.0","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Simon Clarke","United Kingdom","2013-11-27","Flew from London to Rome and return. 2hr 15 minute flight. Left London on time at 0645hrs and got a glass of juice and a small packet of biscuits. When did airlines stop giving food or even giving you the chance to buy food. Return trip was at 2030hrs and it was exactly the same. Left 20 minutes late. Captain said it was because of air traffic control. Strange then that I could still see them loading the luggage bins on after the departure time.","","","Economy","","5.0","3.0","3.0","1.0","2.0","","","4.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Tatchell","United Kingdom","2013-11-27","CDG-FCO-BEG return. I wasn't sure what to expect after reading some of the comments but have to say I was very happy with all my Alitalia flights. All flights left on time staff were pleasant and helpful and the catering was excellent for short haul flights. Aircraft's were clean and look well maintained. Very impressed.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Colonna","Italy","2013-11-25","MXP-JFK September 2012. Flight on time good choices of entertainment (movies and music) very good food (especially hot snack before landing) and rather good seat for economy class standards. Serious and nice cabin crew and very clean aircraft (A330).","","","Economy","","9.0","3.0","4.0","5.0","4.0","","","3.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Kendall","United States","2011-10-10","SEA-MIA. I had the misfortune of missing my flight the night before (my fault). I ended up flying out the next morning on my birthday my travel partner mentioned to the FAs that it was my birthday. They went out of their way and made me feel quite special. The FA asked me if I liked sweet or sour and soon came back with a special drink which he'd put dry ice in to make it bubbly! Then later they lent me a complimentary movie player. They were small gestures but really made my day. The service was great.","","","Economy","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","D Dahlin","United States","2011-10-03","On return flight from Maui we sat in the first row behind 1st class. My wife needed to use the restroom and must use a crutch to walk so she went forward to 1st class. I went to the back but was blocked by 10 people in line who were blocked by the serving cart so I returned to the front. My wife had returned to her seat and another lady was going through the door so I waited. Then a lady attendant seeing me waiting told me I must go to the rear. I explained that the aisle was blocked by the serving cart she insisted I go back which I did. After the long wait on the serving cart I finally reached the restroom. When I returned to my seat the man in the aisle next to me asked why I went back. He said while I was gone 3 people had passed him and used the front bath room without any harassment. I realized that this restroom is intended for First Class but at the same time a little reasonable attitude and common sense by the attendant would be appreciated.","","","Economy","","5.0","","","","","","","1.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jerry Chen","United States","2011-09-10","San Diego to Seattle return. The overall trip was excellent. The crew were nice and gave me a free extra snack. My carry-on was 2 inches larger than the maximum but the gate agent offered to consider it check-in luggage for no extra cost. Only negative point is that both landings were hard especially at San Diego.","","","Economy","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","B Swanson","United States","2011-08-22","Burbank CA to Seattle WA. My mother is quite elderly staff were very courteous from the moment she exited the car. She was supplied with a wheelchair with and pushed by a staff member to both the ticket counter and security without waiting and then helped onto the plane. The trip went without a hitch.","","","Economy","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Elizabeth Wilkerson ","United States","2015-07-14","If you need to be somewhere then on time then this is not the airline for you. If you are ok with long delays and no compensation for flights that are cancelled then you could save money flying this airline. The first time we flew Allegiant, everything was fine. The second time, same route, was a disaster. We were scheduled to leave at 7.20 pm and did receive flight delay notifications throughout the day, but my complaint is, the airlines kept us at the airport for hours, promising our flight was ""on the way"" and we would flight out that night. We even began boarding the flight before they decided the flight crew had ""timed-out"". We did not leave until the next morning at 11 am and there was no compensation for the delay. We could have driven to Florida in the time we spent waiting for a flight that didn't happen. I can't believe the airlines didn't know the crew had timed out hours before they told us.","","Couple Leisure","Economy","Asheville NC to St Pete-Clearwater","3.0","2.0","3.0","","","2.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kathy Craig","United States","2015-07-14","Don't fly Allegiant unless you are ok with taking a chance on not getting on a flight the day and time you were planning. They are terrible! They delay flights, cancel flights. My first flight with them should have been an indication of what a nightmare this airline is. I was to get on a 4pm flight and they canceled it less than an hour before it was to leave. I didn't get on a flight until 8pm. They couldn't give a reason for the cancelation. The passengers sat for 1 hour on the plane and then Allegiant decided to cancel that flight because of mechanical problems. They said they had to get a mechanic from Salt Lake City and the flight should be ready to go in 2 hours. ","","Solo Leisure","Economy","Mesa Gateway, AZ to Provo, Utah","1.0","1.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Miller","United States","2015-07-14","Booked my ticket for $199/RT total, which included airfare, taxes, and 1 checked bag each way. You can't beat that. The check-in process online was fast and simple, as was the check-in process at the airports. All staff that I encountered were very friendly. The overall experience was great and I will be flying with them again. Most of the complaints that I have read are in regards to ""hidden"" fees. If you read all of the fine print on Allegiant's website, there are no surprises. This is an inexpensive no frills airline. You will pay for everything including carry-ons, beverages (yes, even water), even printing boarding passes at the airport. Also one thing to keep in mind is the checked bag weight limit is 40 lbs, instead of the standard 50 lbs with other airlines. This too is stated on their website. Bottom line, Allegiant is an excellent inexpensive way to get from point A to point B, just remember you're getting what you pay for.","","Solo Leisure","Economy","CAK to SAV","10.0","5.0","5.0","","","5.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Abel Hinojosa","United States","2015-07-13","Leaving Las Vegas for a 10.35am trip back home, but without explanation a 4 hour delay. Airline attempt to pacify with a meal voucher. This is very frustrating. Left Brownsville to Las Vegas with a one hour delay. Never again.","","Couple Leisure","Economy","Las Vegas to Brwownsville, Texas","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Penny Winter","United States","2013-11-18","Terrible went NYC-Rome. Staff were rude seats were tiny headrest uncomfortable food was awful. Just one step up from Ryanair or Easyjet.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Christos Ioannou","United Kingdom","2013-11-18","London to Brindisi via Milan out and via Rome back. Haven't flown Alitalia for several years and was shocked at the complete absence of catering services. On all 4 flights there was a very poor selection of drinks (soft drinks only) and absolutely no food whatsoever apart from a tiny packet of savoury snacks - and this even on the Rome to London sector with a scheduled flight time of 2 hours 45 minutes. At least on budget airlines you can buy food - but on Alitalia there is nothing. Plus points are the cabin decor which is attractive and clean and the seats which are comfortable with good legroom. But why this complete absence of catering from the national carrier of a country which has such wonderful food and wine?","","","Economy","","3.0","4.0","3.0","1.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Ingham","Australia","2013-11-14","We flew FCO-Paris return. The first flight we had was aboard an Air One plane and was very basic. Cabin staff looked dishevelled and were not friendly they looked like they did not want to be there at all. I went to use the toilet and there was no toilet paper toilet stank and looked like it had not been cleaned in years. Flight was delayed an hour and when asking on board what time we will be arriving as we had transfers booked i was told the flight is 2 hours that was all. Very bad experience and as a travel agent I will not be recommending this airline.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","T Fitzpatrick","United States","2011-08-22","Flew nonstop Oakland to Kona. Its a much smaller plane than Hawaiian or United for example but seat size is the same. However there are no movies and music they will rent you small hand held pads. They only use one food cart in coach so if you are at the back you will wait over 1 hr after service starts. Food is reasonably priced. Staff are nice and helpful if you know what to expect its fine.","","","Economy","","5.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Castle","United States","2011-08-18","The airline did got us to the destination however they re-assigned our seats upon check-in - to the lavatory row. I paid full fair for these tickets and spent 6.5 hrs with people standing next to us. When I asked to have my family back in their original seats I was told there was an equipment change. Apparently the computer runs the airline. The computer reassigned the seats and there is nothing a human can do to rectify the situation.","","","Economy","","1.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","F Tsang","Canada","2011-08-17","Bellingham to Las Vegas return. The flight was great and they provided us a free snack and drinks. Seats were comfortable crew are very friendly. Both flights were on-time. The only negative is that don't have enough check- in counters and staff at Bellingham it was a mess lining up.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Duckett","United Kingdom","2011-08-15","MFR-PDX-LAS. Adequate flight to Portland with Horizon. Limited service and bumpy ride in crowded Bombardier. Great flight with Alaska in First after chaotic boarding at Portland. Pleasant cabin and comfy seat. Inflight service good drinks flowed freely though the meal wasn't to my taste.","","","First Class","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","P Hofman","United States","2015-07-12","They used the same excuse as they did my last flight (LAX to SFG) a week ago that there were ""maintenance issues"" that caused the delay. That flight was delayed more than 2 hours (the pilot said we couldn't leave at the delayed time because there was still ""paperwork"" that was being filled out). Now the return flight is delay more than 4 hours. It hasn't even left L.A. Yet to get to SFG, when it was supposed to have been here an hour ago!","","Solo Leisure","Economy","Springfield Mo to Los Angeles Ca","1.0","2.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mason Ledgess","United States","2015-07-10","I'm writing this review as I sit with my family (8 of us) in the Sanford Orlando airport trying to get to Springfield IL. The 1:37pm flight has been delayed 3 times (3:30,4:45pm and 5:30pm) with no reasons given. This comes after a the 2.5 hour delay we had getting here last week. To add to it the flight from Peoria is also delayed currently. They boarded and the plane was not able to fly - so they got on another plane and it overheated. Read all the emergency landings and delays before you buy a ticket for this airline.","","FamilyLeisure","Economy","Orlando Sanford to Springfield","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Dean","United States","2015-07-10","Delayed 3 hours on both ends of trip. If you don't mind sitting around airports for hours this is the airline for you! The waitress we had for dinner at the airport restaurant said she makes most of her money on the delayed allegiant victims. Never again.","","FamilyLeisure","Economy","Orlando, FL to Austin, TX","3.0","2.0","4.0","1.0","","3.0","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","F Goitz","United States","2013-11-06","We walked onto a beautiful new plane the staff was wonderful and the food decent but the headrests were so incredibly uncomfortable and there was nothing we could do to improve the situation - the rests basically push your head foreword leaving you with a bent neck and no back support. I will never fly them again simply for this reason. Check in prevented us from carrying on our luggage - she said my bag was too heavy/large but once onboard it seemed everyone had bags bigger than mine. Onboard staff was nice - attentive and accommodating. The temperature was ridiculously warm and stuffy. The inflight entertainment device was difficult to use and offered limited options.","","","Economy","","1.0","1.0","4.0","4.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Gay","United States","2013-11-06","Having read all the poor reviews of Alitalia I was a little concerned but since this flight LAX-FCO was the best option for my FF awards ticket I decided to chance it and was pleasantly surprised. The flight was on time the food was very good and presented in a very appealing way. The FAs were professional and very attentive throughout the flight maybe not as smiling as some others but still were pleasant. The lie-flat seat was very comfortable and I was able to sleep a few hours. Overall I was very pleased and would fly with them again.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Taylor","Canada","2013-11-04","Toronto to Rome. Worst airline I have flown. Food was dreadful. We were offered half a glass of wine and were told that if we wanted more we would have to purchase it from duty free. The crew spent most of the time at the rear or the aircraft behind a curtain. The plane was so old it had ashtrays. The seats were so soiled we has to use plastic bags to sit on. Don't fly this airline at all costs.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Stephen Spencer","United States","2011-08-11","Puerto Vallarta from Los Angeles. Its only a 3 hr flight. We paid full price First Class not upgrades. First Class it was not. Besides the 737-400 being old and tired my seat was broken both ways. Seat pitch is the tightest I've ever experienced it was impossible to get up with the seat in front reclined. Food was awful there were zero amenities and pre-flight beverage service was water. I had to wait behind coach passengers to use the lavatory both ways despite the announcements alerting passengers about the usage of the front lavatory. The one bright spot was the use of their Board Room Lounge at LAX. Its very nice wonderful staff and plenty of amenities. Alaska needs to upgrade their First Class or go ahead and rip out the four abreast seats up front.","","","First Class","","2.0","","","","","","","4.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Frank Mauz","United States","2011-08-07","BLI-HNL on 737-800. ALOHA card on seat with ""Here's the Flight Plan"" on one side and ""Island Trivia"" on the other side sets the Hawaiian mood. Complimentary macadamia nuts and mai tai near arrival leaves a good impression. FA's efficient served free juices and cookie. Does not compare with international flights on Asian carriers but about as good as can be expected nowadays on a domestic flight.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","John Seadler","United States","2011-07-30","San Jose to Spokane Washington. Flight out of San Jose was delayed the agent assured me I would make my connecting flight. We landed and my connecting flight was on time I ran across the airport only to be told the plane had left already. There no apology for the delay or missed flight staff were surly at the gate. Instead of responding to my concerns with some empathy and trying to make a positive difference they went out of their way to make it worse. I've never had this kind of experience with Alaska in the past and I fly with them fairly regularly.","","","Economy","","","","","","","","","4.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","W Finck-McNeill","United States","2011-07-29","SEA to LAX. We were seated in first class row 1. When we tried to stow our carry on bags the crew had their stuff in our overhead. This forced us to use the overhead behind us which held those people's bags. Plus we got dirty looks from them. The same happened our return trip. We were appalled when coach customers lined up to use the 1st class restroom - why don't the attendants stop the coach from using the 1st restroom. When we pay for first class tickets we are paying for these ""Perks"" or so we thought. It is not our job to tell coach people the rules. It is Alaska Air's job to enforce them.","","","First Class","","4.0","","","","","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Parker","United States","2015-07-10","The flight was delayed just short of 3 hours, and after boarding the flight attendants were less than kind or understanding of anyone on their flight. After all was said and done and finally in the air, I asked for a little water. The attendent said they would only sell me water and that was the only way I would be able to get any water on the flight. I was suprised and stated that I was under the impression that all airlines provide water to their patrons. She (the attendent) made sure to correct me and say if I wanted water I would have to purchase it. She was very unprofessional and rude. Allegiant as a whole was a very large let down and I shall not fly it again.","","Solo Leisure","Economy","Boise to LAX","1.0","2.0","1.0","1.0","","2.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G Jenkins","United States","2015-07-09","This was a 1st and last experience flying with Allegiant Air. Flying out of Ft Wayne beginning with a 2 hour delay and once all boarded and preparing for take off we had to turn around because of a drunk passenger. Passengers had told Allegiant staff before we started boarding about the lady and staff still allowed the drunk passenger to board. Upon returning from our vacation again we encountered another 2 hour delay. Allegiant staff checking our baggage was very rude to several passengers. Customer service lacked in many areas.","","FamilyLeisure","Economy","ft wayne indiana to Clearwater florida","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mathew Smith","United States","2015-07-09","Absolutely horrible! They delayed the flights because the pilots didn't have the paperwork correct. So 12 hours later we are sitting at the airport when we are finally allowed to get on then they told us the plane wasn't working correctly. After 16 total hours of waiting we finally took off. The only thing we got was a free one cup of water.","","FamilyLeisure","Economy","FWA to Tampa","1.0","1.0","1.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Iacono","United States","2013-11-01","My husband and I flew on 10/26/13 from Rome to New York in economy class. My husband's seat had a metal box in his foot space making the 9 hour flight extremely uncomfortable. The seats were tight together and uncomfortable. The video equipment was old and non user friendly. After the initial meal service (with terrible food) the flight attendants disappeared. Two hours before landing a flight attendant came down the aisle offering plastic cups of water or Pepsi that were on a tray. This was the first beverage offer for the past 5 hours. She ran out before she reached our row and never returned. I got up and asked another flight attendant for a cup of water. She said she was unaware of any beverage service but would check into it - she never returned. One hour before landing a snack and beverage was offered. The flight attendants appeared totally indifferent to us and I never saw a smile. The cabin was not kept clean. The only trash pick-up was for the trays after meal service and all other trash had to be placed in the seat back and never collected. Two people in the aisle opposite us landed with their seats fully reclined there having been no final cabin check. The passengers behind them had to ask them to put up their seats so they could get out of their row. We will never fly Alitalia again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Tollinchi","France","2013-11-01","July 18th. AZ 317: Paris (CDG) - Roma Fiumicino (FCO). AZ 1749: Roma Fiumicino (FCO) - Catania Fontanarossa (CAT). August 2nd. AZ 1714: Catania Fontanarossa (CAT) - Milano Linate (LIN). AZ358: Milano Linate (LIN) - Paris (CDG). As its capital is in some way mainly detained by Air France I was expecting that the airline was at least equal to Air France but it really depends on what flight you take. International flights: service is good it's a bit hard when you don't speak italian they are a bit rude but it does the job. Paris - Roma: average experience. Milano - Paris: very good experience. On national flights (Roma - Catania / Catania - Milano) it really isn't good at all. A321 but inside they aren't clean at all seats are leather trim but in bad condition. There is trash and dust everywhere. When you get onboard flight attendant was there but she was checking something in the galley and did not pay any attention to passengers - totally unaware of customers. This behaviour isn't isolated. It was on the national flight from Roma to Catania the worst flying experience I have had. The national flights really have to be improved.","","","Economy","","6.0","4.0","3.0","3.0","1.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Tony Laverghetta","Canada","2013-10-31","29 Oct FCO-YYZ one way. Brand new A330-200 clean and bright. Check-in was easy as I traveled with carry-on only I printed my boarding pass through AZ kiosk. Cabin crew (almost only men) very attentive and nice food very good good choice of drinks open bar at the back. seat just fine being 183 cm long I had some problems stretching my legs so I had to go for some walk through the flight. departed and landed on time boarding was a bit chaotic as AZ call for a generic economy boarding they don't go by rows. I understand it is not one of the best airlines in the world but what they provide is above average. there is always a touch of Italian fashion in any aspect of the flight.","","","Economy","","9.0","3.0","4.0","5.0","5.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Michael Adams","United States","2011-07-29","We flew to Maui from PDX return - flight over was great the flight back seemed to be on a different airline. The attendants were rude and had no desire to accommodate even a very simple request. Also we paid for our bags going both ways and were only supposed to pay going one way that was an extra 40 bucks. We could have just carried them on like so many others. We paid the 14 bucks for a digiplayer but the headphone quality was so bad we couldn't hear anything. We were finally watching a movie that was very old not a new release as advertised but with 15 minutes left in flight and 5 minutes of the movie they took it away. Overall the return flight was a very inattentive and miserable looking crew.","","","Economy","","3.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Bruce Epis","United States","2011-07-28","San Jose to Kona First Class. The seats are not First Class standard. The food was awful and the crew were rude. Also our First Class bathroom always had a line as they opened it to coach class. Something I have never seen on any other domestic airline. There are no First Class lounges in San Jose or Kona.","","","First Class","","","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Andrew Smith","Australia","2011-07-26","LAX-YVR Economy. Boarding was a little chaotic and confusing as the announcements were not made clearly and sometimes hard to hear in the big departure hall at LAX. Staff seemed pretty laid back but were generally helpful. Nice to see an airline that still serves free snacks and drinks. 737-800 was in average condition with pretty basic interior decor.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","N Strehlke","United States","2011-07-24","I booked an Alaska flight for a short trip to San Jose CA from Los Angeles. I have never had an experience like the one I did on the return trip. 10 mins into the flight the cabin told us that due to a high volume of air traffic we would likely be delayed about 15-20 mins and would have to circle over LAX while waiting for a runway to open up. We end up circling over LAX for about 30 mins which wouldn't have been a big deal either except that we didn't land at LAX we landed at Long Beach about 30 mins away by car or 1hr 30mins with LA traffic). Then sat on the tarmac at Long Beach for nearly 2 hrs this is a 1 hr and 20 min flight to begin with and was given no information whatsoever about the airline's plans for us. When certain passengers were permitted to debark they were informed that they would be unable to retrieve their baggage from under the plane and would only be allowed to take their carryon out. Most of us had figured that the airline would probably shuttle us over to LAX. Word comes over the loudspeaker that we're flying back to LAX and will be there in about 1hr. I was expecting to meet an Alaska Airlines representative to explain to us that we would all get vouchers for cabs missed flights etc. no such luck. Not only did no one make an effort no one was even around. I couldn't find anyone from the airline other than the uninformed pilot and stewardesses. In the scheme of things delays like this happen and are sometimes unavoidable. What I don't get is how an airline can turn an hour and a half into 4 hrs by failing to plan ahead.","","","Economy","","","","","","","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Donald Morris","United States","2015-07-07","Allegiant Air has become known as the delay airline. Two (2) hour delay leaving St. Petersburg, 45 minute delay leaving Knoxville on my return flight. I have used this airline countless times over the years, and have even recommended it to friends. This was by far my worst experience flying. First they nickel and dime you for everything, including $5.00 to print a boarding pass, if you don’t spend the money to down load their app. The lady at the ticket counter in St. Petersburg was really just rude, the seats are cramped and not really that comfortable. ","","Solo Leisure","Economy","St. Petersburg, Florida to Knoxville, Tennessee","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mary Ellen Svaren","United States","2015-07-07","Flown this airline several times from Clearwater to Des Moines and back. Started using Allegiant 5 years ago when we moved to Florida. In the early days, it was on time, convenient, and seemed to have few mechanical problems. Not so any more. Their increasing habit of nickel and diming their passengers to death is just annoying. Tried to add a carry-on bag and the app wouldn't work so they charged me $50 at the airport. Called customer service, waited 1.5 hours and they would not refund the $50. Next trip to DSM = Southwest.","A320","Solo Leisure","Economy","PIEto DSM","1.0","3.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Benneyworth","United States","2015-07-06","I usually fly Delta or Southwest. Despite the reviews I thought I would give Allegiant Air a try. Left from Tampa/St Petersburg. Arrived 1.5 hr ahead of time (yes, saw the 2 hr suggestion but always get through bag drop in 30 min). It took 45 mins to wait in line to drop bags. Just in adequate staff. We had to upgrade one of the bags we already paid for. Got through security just fine but the gate agent threatened to close the boarding door on my wife as I finished in security 20 mins before the flight left. We ended up being delayed leaving the gate because of a technical problem with the lavatory. The attendants yelled at several passengers because the did not put their phones away. They still use the old rule that all devices have be off during takeoff and landing. Not so good for kids. The fair was cheep but by the time you pay for bags and seats and show up early enough, just not worth it","","FamilyLeisure","Economy","PIE to IND","2.0","3.0","1.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Sandra Palmer","United States","2013-10-30","Check in was in Naples and then short flight to Rome and then non-stop to Chicago on October 26th. Will never fly Alitalia again! Check in person and cabin crew were rude! Not a smile or an interest in doing their job anywhere! Check in person gave me a seat opposite of what I ask for and it was horrible! Cabin staff spent minimal time serving passengers but hours behind a curtain! They did not check bathrooms which were smelly dirty and lacked toilet paper most of the time. Air vents as you looked down the aisle were filthy!","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Christopher Bailey","United Kingdom","2013-10-28","Alitalia is quoted as a full service airline but our recent experience (end of October 2013) would say its really a no service airline. 06.45hr departure in the morning from London 2.5hr flight with another 1.5 hour connecting flight. No coffee or tea was offered (juice or water only) plus a very small packet of biscuits was the best they could offer. The crew spent 80% of the flight (all 4 flights) chatting to one another. Only redeeming factors were all flights were on or close to time and the baggage transferred faultlessly.","","","Economy","","2.0","4.0","2.0","1.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Federico Muscogiuri","Ireland","2013-10-22","FCO-MAD in Business. Flight on time nice cabin crew wide choice of drinks and good food. Pleasantly surprised.","","","Business Class","","9.0","3.0","4.0","4.0","0.0","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","T Gilmore","Japan","2011-07-20","SEA-YKM on Horizon (connecting to international flights in SEA) but I have been a customer for over 15 yrs. The interior of their planes is standard but their service is what puts them above other American carriers. Numerous times when flying out of YKM and connecting in Seattle to Continental Delta BA etc they have waived second bag fees. Ground staff gate staff and FA are all helpful and genuinely want to make your trip easier. On their longer domestic flights Alsaka still has the full service feel that was the norm in the early 90s. What really sets the apart is that twice now my flight to YKM has been cancelled or forced to return to Seattle due to freezing fog and both times I have been given a full refund without argument from the call centre staff. Highly recommended by a very loyal flyer.","","","Economy","","10.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","L Green","Australia","2011-06-25","Flew first class from Seattle-Chicago this week and was shocked at the poor cabin service. Cabin crew were ambivalent and made us feel unwelcome. The lunch offering - a bowl of soup a bread roll and salad - was very meagre. A very disappointing experience.","","","First Class","","4.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","H Monreal","United States","2011-06-23","In general Alaska Air has been my number one go to airline. They have been customer service oriented for as long as I can remember. The only bad experience I had was when I had MVP Gold status. I called the then Horizon MVP line and asked to have my husband seated next to me. They refused since he was not an MVP Gold. So I called the Alaska MVP Gold number and they put him next to me no questions asked. As for booking I recently booked a vacation through Alaska and had a difficult time. It would not pull in any of my account information from either my personal or EasyBiz account so I had to enter it all manually. Also unlike when you book just a flight you cannot pick your seats in their vacation page. I found both of these items to be frustrating. I doubt I will book a vacation through their site again. I will do everything separately.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Boron","United States","2011-06-13","I was a little surprised to read the negative reviews of Alaska. I have always flown them and almost always satisfied and comfortable. Most recently I went Juneau to Kona and back with no complaints. I have found them better than other American carriers I have flown. Also of note due to flying in bad weather in Alaska most of their planes have cutting edge navigation technology in the cockpits.","","","Economy","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mary Newton","United States","2015-07-05","I used to fly this airline and always said it was a great little airline. No more. My 2.5 hour trip from St. Pete to Rockford, IL took about 10 hours and two separate aircraft. First plane was brought back to the gate from the taxi way with ""mechanical issues"". After waiting another 5 hours for a second aircraft, the pilot aborted take off. Ground crews at both airports were very rude - that is if you could even find anyone with an Allegiant name tag, lol! As my final destination was Wisconsin, I chose Allegiant to Rockford to save on driving time once I had arrived. Never again. ","MD80","Solo Leisure","Economy","PIE to RFD","1.0","2.0","3.0","1.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","David G Hogan","United States","2015-07-04","I spontaneously bought bargain tickets on Allegiant, then read numerous negative reviews. After reading those, I was very uneasy about flying Allegiant to Florida, especially with two young children. Our non-stop round trip from Columbus to Fort Lauderdale was one of the easiest experiences that I've had with an airline. The price was half of the competition, all flights were on schedule, the planes were clean, and staff were courteous. The plane's seats were not plush, but were more than adequate in size. We will be flying with Allegiant again!","Airbus","FamilyLeisure","Economy","Columbus, Ohio to Fort Lauderdale","10.0","3.0","5.0","","","5.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Daniel Curnan","United States","2015-07-04","July 22, 2015 Allegiant Air's Flight 548 (LAS-BIL) was delayed 5hrs. Aircraft finally at departure gate A12 and passengers were informed by Gate Agents that boarding would commence as soon as replacement Flight Crew arrived. Passengers stood in boarding line for 1/2 hour when Gate Agents redirected passengers to gate A14, where there was no aircracft. Same gate Agent announced to passengers at gate A10, in line to go to Eugene OR. that their new gate of departure would be A12. Allegiant Air gave the aircraft away and cancelled ultimately cancelled Fight 548. Allegiant Air gave no reasons for cancellation and did not provide commodations or alternate air travel for that date. Fare refunded for that segment.","","FamilyLeisure","Economy","Las Vegas NV to Billings MT","2.0","1.0","1.0","","","1.0","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Gary Potyok","Canada","2013-10-22","At 6 ft 5 when I booked my flight in January 2013 requesting bulk head or exit row seats they told us then those were already reserved. Flight from Toronto to Rome was brutal and I can assure you we'll never fly Alitalia again in spite of the fact we travel abroad frequently. The box in front of my wife's seat made it even worse for her. Never again and in speaking to people around us every single one of them had the same complaint.","","","Economy","","2.0","1.0","4.0","4.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","V Green","United States","2013-10-13","FCO to JFK Sep 13. Seats booked were ignored. I got a seat both ways with a box in my tiny foot space. Food was bad. Flight was late by about 40 mins. Crew were nice.","","","Economy","","5.0","1.0","4.0","1.0","3.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","P Su","United States","2013-10-13","I flew from Los Angeles to Rome round trip. Talk about a sardine can! I reserved an aisle seat and got windows. Both ways ended up with an oversized man half in my seat. The food was terrible and so were the flight attendants. The flight was also late.","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","4.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","B Parker","New Zealand","2011-06-04","Los Angeles-Vancouver on 737-400. Attempted check-in at kiosk but unless you have a US or Canadian passport you need to check-in at the counter. Staff neither rude nor friendly just robotic. Boarding a bit chaotic as passengers push aboard to hog overhead lockers with their gigantic carry-on bags. Was greeted at the door by a flight attendant's back. I said ""hello"" but no response. Proceeded through first class and waited patiently while passengers blocked the aisle stowing their carry-ons. I was happy to wait however a flight attendant shoves her hand in my face and shouts ""wait right there!"" I wasn't even moving! Walked past the first two rows of economy and noticed that they were smashed to pieces with a sign hanging that said ""do not use"". Not a good look. Airplane was totally full and the interior was showing it's age. Drinks and food for purchase served by frowning unenthusiastic cabin crew. Flight arrived on time baggage delivery fast. In the end they get you where you're going but like most North American based carriers staff are rude and unfriendly.","","","Economy","","3.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Worley","United States","2011-05-28","We paid to fly First Class from Portland to Hawaii. Seats aren't much better than coach little leg room and hard seats. Inattentive flight attendants. No welcome drink prior to take off and the cabin was served drinks before we got ours. We used the call button and were told our FA was busy preparing our breakfast. Breakfast was fine. Digiplayer didn't have much of interest to offer. FA's disappeared after breakfast and were gabbing away. We rang again for another drink after about an hour and were ignored. Rang again and were berated for abusing the call button. Will never fly Alaska first class again stick with Hawaiian.","","","First Class","","1.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","J Stanton","United States","2011-05-22","SEA-LIH-SEA. Flight out was OK. We were allowed to sit in our assigned seats. Hard to sleep because of numerous really loud announcements about buying food joining the frequent flier club signing up for a credit card renting a video player etc. Flight back was bad. When we checked in online the day before our return flight we discovered that Alaska had changed our seats from our nice aisle seats to poor ones. When we called we were told that it was too late to do anything; we should take care of it at the airport. That we had written confirmations of our seats which we had repeatedly reconfirmed meant nothing. At the airport check-in line we were told we had to go to the gate. At the gate we were told it was too late to do anything. The gate agent was apologetic but said ""it happens all the time."" Everyone we talked to basically said ""I don't know why this happened. We are very customer oriented. I can't help you."" Flight back was notable for the sleep robbing announcements to sell the same stuff. Does an airline have to wake everyone up to find out how many are flying on miles so they can sell more credit cards? Couldn't sleep much anyway; seat didn't recline.","","","Economy","","3.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Lou","United States","2011-05-15","First class Seat 4D on Seattle/Chicago run was horrible coming and going. Like sitting on a concrete bench. Not acceptable for First or Business Class. Also what's with the Board Room restrictions? I suffered a 6-hour delay at O'Hare but American (partner in the lounge) would not let me use the lounge without a Board Room card. With a delay of any length they should give complimentary day passes to premium customers. On the plus side Alaska cabin crews are the nicest in the business and food is really good.","","","First Class","","3.0","","","","","","","1.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Dianne Greenwell","Canada","2015-07-03","Plane was delayed because of a mechanical problem, fixed it, took off and had to return to Vegas because of overheating on the engines. We were told there was another plane flying in from Stockton to replace this one at 5pm. Plane from Stockton did not come, we were given $8.00 food voucher, by that time only place open was Burger King. We were told we would be put up in hotels for the night. Our group's hotel was never confirmed in the end we had to find our own hotel and transportation, there was no communication at all, we were just left. We finally got to our hotel around 11pm that night. Next day we were suppose to be on a special flight at 5:10pm and home by 7:45pm. They boarded us late then we had to get back off the plane because there was a fuel leak. We finally took off at 6:30pm - not recommended!","","Solo Leisure","Economy","Las Vegas to Bellingham","1.0","1.0","3.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brent Fogt","United States","2015-07-02","My flight was scheduled to depart at 7.30 am. Now it's 2.15 pm and we're still waiting for the plane, they changed planes because the original had mechanical problems that they didn't realize until after we boarded. The funny thing about all of this is that I took the same flight last fall and was delayed 6 hours because they diverted our flight to a charter. They only reason why I booked a trip with them again is because they gave me travel vouchers. It was not worth it. If you read this, don't book a flight with them or if you do, expect a high probability of delays.","757","Couple Leisure","Business Class","Las Vegas, NV to Austin, TX","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Emily Shipman","United States","2015-07-02","The boarding was delayed by 40 min followed by sitting in the aircraft for almost 2 hours. I booked this flight as I wanted to reach NY early for the July long weekend but by the time the floght started, it was already the time I should have landed. Please don't book by being fooled into the cheaper fares, it is not worth it.","","Solo Leisure","Economy","Tampa to Stewart","1.0","1.0","1.0","","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Jose Rodriguez","United States","2013-10-09","FCO-JFK on September 2013. Flight was on time. Seats were comfortable. Food was OK but included wine made it all better. Entertainment was pretty good.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Jacqueline Siu Kwan","Canada","2013-10-07","The plane is old and the washroom is horrible. Needs a lot of maintenance. Fortunately it was just a 2 hour flight from Amsterdam to Rome. Staff were not professional they ignored calls from customers during the flight. They just stayed at the rear of the aircraft talking among themselves.","","","Economy","","4.0","3.0","2.0","0.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Hooper","Australia","2013-10-06","In September we flew London-Rome-Catania return. The outbound flight from London was reasonable. We didn't see much of the crew. However on arrival in Catania my luggage did not appear until 2 days later. The return flight sector from Rome to Catania was deplorable. About ten minutes after take off I went to the rear toilet and noticed the 2 flight attendants sitting there with the curtain pulled reading the paper. The toilet smelt badly and there was no toilet paper. I advised the flight attendant who thanked me but did nothing about it as my partner used same toilet later and still no toilet paper.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Erichsen","United States","2011-04-25","BZN-SIT-BZN. Thanks to having a friend who works for the airline we were able to fly standby over an extended Easter weekend. We got everything we should have had we been paying the regular fare - planes were on time crews were friendly enough baggage was unloaded promptly the snacks were unappetizing the cabins were clean and seating was comfortable enough. We appreciated the efforts of the gate staff in Seattle to keep us informed of seating status on a full flight to Sitka (we were the last ones on the plane). The only complaint I have is a mild one and while not the airline's fault I mention it in hopes that maybe the airline will lobby a bit harder - the waiting area at the Sitka airport past security is cramped and without restrooms or any other amenities and the only food outlet at the airport was closed for the holiday.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","H McTyre","United States","2011-04-04","ANC-SEA-SFO-SEA-ANC First Class. Outbound uneventful and reasonably good service in First. Back was another story. Surly male flight attendant who was uninterested in serving in First Class. No service for the first 90 minutes of the flight. Service when it appeared was lackadaisical at best. No refills of drinks. Flight crew sat in jumpseats ignoring passengers (including me) who were trying to use restroom. Restroom appeared occupied for long period of time. Turned out the flight crew just couldn't be bothered to turn off the ""locked"" sign for about two hours of a three hour and 20 minute flight. I am looking forward to competition in the Alaska market arriving this summer.","","","First Class","","1.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Debra Walen","United States","2011-04-04","First class from Sea-tac to Maui and back. My friend did an upgrade for an additional 360$ to join me. Service was no smile food was so so the bathroom had a constant line from the back. I asked for a Mai Tai no! Everyone got a pre-mix at the end of the flight - we got about 10 nuts in a pack (same as coach) with that. I wanted a snack and was told the cheese and fruit plate was for coach only - lucky me they had extra and I purchased it for 7$. The only good things about this flight were the seat (large) and my bags were there. Be advised to bring your own pillow and blanket because Alaska won't give them to you - and my flight was freezing!","","","First Class","","","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","George Whitehall","United States","2011-03-27","Had reservations for the family to go on spring break to California from Seattle. Not any more. Because of a computer failure all their flights were cancelled during the time period that my flight was to leave. Of course none of this was announced anywhere even on their website which I checked before we left for the airport. Got to the airport and walked into the ticketing area and huge lines of people everywhere all for Alaska Airlines. After two hours in line a customer service agent came by down the line and told everyone who had tickets for this morning that ""you might as well go home"". She said that all the other airlines were full that it would be 4 to 5 days before people could be rescheduled for their destinations. She did say that ""Alaska Air would waive their normal rescheduling fee"" That was it. No other explanation. If Alaska Airlines wants to pretend they are a big airline they need to quit treating their customers like dirt. What kind of company does not have a back up to their main operating system. The news said that they were updating their system. What company would run an update during one of the busiest travel weeks of the year. Now I get to spend my time trying to get refunds from hotels cars and Disney Land.","","","Economy","","","","","","","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","William Titus","United States","2015-07-02","I hear all sorts of complaints with Allegiant Air online and my personal experiences with this airline have all be very positive. Besides getting the best fare, I only end up paying for what I want. All employees I've had contact with have been pleasant, helpful and courteous. No, you don't get a free bag, a free carry-on, a free soda or any other complimentary items. If you want them you pay for it. I'd always been a fan of Southwest, due to their renegade ways in bringing down the cost of flights, but Allegiant has beaten them at their own game. While I'd be willing to put up with some issue for the sort of savings I get from this carrier, but as of this date, I have no complaints with Allegiant Air.","MD-80","Business","Economy","Orlando, FL to Rockford, IL","9.0","4.0","4.0","","","4.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jen Jackson","United States","2015-07-02","They have great prices , but once you book, you'll find a charge for selecting any seat on the airplane, having any type of baggage with you, and printing your boarding pass at the airport. If you want to actually take advantage of that 75 dollar flight, you must travel in a swim suit with your mobile boarding pass on your smart phone. Why did I continue to fly this airline? Because for a while, it was the only airline that I can find that went to my destination. But it began with 2 hour delays on the flight (they seem to only fly one plane in one route all day so if the first plane is behind, the entire day is lost). Don't expect anyone to be at the counter if you arrived 2 hours before your flight is supposed to leave. You must show up 2 hours before your flight is scheduled to leave because one of their favorite pastimes is making you wait on them. Once you actually board the plane (4 hours later) it's not so bad. The flight attendants are pretty nice. ","","Solo Leisure","Economy","Orlando to Lexington","1.0","3.0","2.0","1.0","","1.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","George Johnson","United States","2015-06-30","Customer ""service"" is the worst. Despite purchasing Allegiant's flight insurance, one must call the airline to make any changes. Wait to speak with a human is routinely over one hour. This low budget airline needs to spend just a few dollars to provide even a minimal level of service. Some ground service personnel are clueless and unprofessional.","","FamilyLeisure","Economy","DSM to PGD","1.0","2.0","2.0","1.0","1.0","2.0","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Ion Dimbeanu","Canada","2013-10-01","Rome to Toronto July 2013. Airbus 330 with falling off seats and interior trim no sound for the entertainment system wine or beer were the only drink choices. We could fly British Airways or any other Western European Airline for probably for the same price. Will never fly this airliner again. Poor service old aircraft's ugly airport lounge - total mess.","","","Economy","","","1.0","2.0","0.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Joanne Brennan","Canada","2013-10-01","Flew from Toronto to Rome and then Rome to Toronto (end of Sep). Not impressed. Food was terrible condition of plane was poor and customer service let's see was non existent. As many others have commented they serve drinks then dinner and then they disappear for 5.5 hours. Even if someone pushes the bell for service they just ignore it. Unbelievable. Waited 2 hours to get our luggage in Toronto because they needed to search the luggage before they released it. Will never take them again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Karen Viola","United States","2013-10-01","My husband and I booked our round trip flight from JFK to Rome on January 19th of 2013. We traveled in September 2013. On both flights Alitalia changed our seats so that we were no longer sitting together. I am a former Pan American flight attendant and am horrified to see what the flying public must deal with today. The seats were so uncomfortable and the food inedible. We will never fly this airline again!","","","Economy","","","1.0","3.0","1.0","2.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","K Lindholm","United States","2013-09-29","We recently flew from LAX to Rome and back in premium economy. The aircraft was clean comfortable and on time both coming and going but the crew from the ticket agents (check in) to the flight crew were somewhat rude and at times non existent during the flight. We were served on time but the food was inedible and the trays were not picked up for nearly an hour. My wife asked for a cup of tea and waited nearly 45 minutes to get it. This kind of service is totally unacceptable and we will not recommend Alitalia to anyone in the future.","","","Economy","","3.0","3.0","1.0","1.0","3.0","","","3.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Jo-Ann Leskun","Canada","2011-03-24","Going on a flight from Vancouver BC to Los Angeles on Alaskan/Delta air and found out that a checked on bag will cost about $25 each way (there are 4 of us $200 extra) but if I went to Mexico checked bag would be free. Alaska and Delta both stated that was because Mexico is an international destination but the US is not. Really? US Canada and Mexico are on the same continent but how can the airlines say that the US is not international travel from Canada or visa versa? We must depart from the international terminal we need a passport we have to go through customs we can buy duty free products.","","","Economy","","","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Nick Parry-Evans","United States","2011-03-24","SEA-LAS. One of the very few direct flights to Las Vegas from Seattle so choice is very limited. I ask for very little on a short haul flight. There was a free soft drink and the usual packet of indescribable pretzels. Decent seat size and overall a clean aircraft. Landing at McCaron improves any flight as it is one of the best domestic airports I have ever been to. Functional though unspectacular.","","","Economy","","7.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Peter Pomeranze","United States","2011-02-21","Kona-Oakland First Class. A very comfortable flight despite the conditions at Kona International (no loungeno wifi etc). B737-800) is adequate for the 5 hour flight. Great flight attendants good food and drink fairly comfortable seat and decent entertainment via a Digiplayer.","","","First Class","","10.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","S Featherstone","United States","2011-02-21","LAX-MEX-LAX January 2011. I had not flown on Alaska in quite a few years. This airline is in my opinion better than the average US carrier. B737-800 was clean newish and with pleasant staff warm snack. No baggage fee! Overall I would recommend Alaska Airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Lewis","United States","2015-06-30","We fly Allegiant often. Typically no problems. No frills, which is fine by me. The only issue with Allegiant is with calling customer service. The last time I was on hold for 45 minutes and gave up. Today, I have been on hold for an hour and 15 minutes and counting. I know they want everything self-service on the web. Sometimes getting help from a rep is required - today is one of those days.","MD-80","Couple Leisure","Economy","LEX to PNG","7.0","2.0","4.0","3.0","","4.0","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Cantrell","United States","2015-06-29","The attendants at both airports and on the airplanes were nice and helpful. Very smooth flights on time both ways but we had an issue when my husband booked the flights and had to wait on the phone for around 3 hours before being able to talk to someone to resolve our issue. This is ridiculous. There were 3 of us and because of no customer service on the phone we will probably not fly with Allegiant again - too bad everything else was good.","","Business","Economy","Asheville to St Petersburg ","5.0","4.0","5.0","","","5.0","3.0","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K LeMonnier","United States","2015-06-29","Stranded 2 families in Sanford. Had to rent cars to get to Clearwater and fly to Harrisburg and rent cars to ABE. Cost of car rentals inflated because a whole flight was cancelled.  These were not cheap tickets at $400 per person.","","FamilyLeisure","Economy","Sanford to Abe","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","E Glister","United States","2013-09-29","My wife and I just had a wonderful trip from Malpensa to JFK in Business class. The on-board crew were excellent. They were courteous attentive responsive to requests and always had a smile on their face. They were also conversant in French and English as well as Italian. The lunch and snack were both very tasty visually appealing and served on time. The choice of wines was clearly enough for my palette. The reclining seat was comfortable even for my 6'3"" body. And surprisingly the flight landed almost one hour before schedule. Alitalia does however need to improve several things. The ticketing process is laborious with a poor web site and no self-service kiosks visible at the terminal. Signage at the terminal needs improvement. And the loading of the plane could be improved by calling groups in sequence rather than the cattle-herding method now used. And couldn't news and sports be updated on the screen? The crew deserves a ""10"" rating. The balance of the ticketing/on-boarding process a ""5"".","","","Business Class","","8.0","5.0","5.0","5.0","2.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Alessandro","Italy","2013-09-29","Rome Fiumicino - Milan Linate and return. First flight on a full A319 we were served a drink and a muffin by a professional cabin crew. we landed in Milan 10 min early. The return was in the late afternoon of the same day it was operated with a quite empty A321 so i had 3 seats for myself. The flight was relaxing and also this time we arrived before the scheduled time. I will definitely fly Alitalia again.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Michael Berwald","United States","2013-09-26","Flew Alitalia from Rome to Lax on September 4 2013. Nice newer Boeing 777. They got us home safely. And the entertainment system was good. Otherwise the flight was less than satisfactory. Absolute minimal effort on the part of cabin crew. Lazy lazy lazy. Food Terrible. I was in Business class Ask for a Bloody Mary ""Sorry only beer or wine"" Entire cabin crew hiding somewhere most of flight. Walked all the way to the back galley to find a Stewardess. Again she informed me only Beer and Wine were available. I am still confused by this. I will avoid Alitalia in the future.","","","Business Class","","2.0","3.0","1.0","1.0","4.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Chisnall","United Kingdom","2015-08-01","Our flight from MAN to JFK was cancelled due to engine issues which resulted in us having to rebook and we ended up flying via LHR. Our rebooked flight was with British Airways which was much better as they offered individual inflight entertainment systems unlike American who are still on an old system of overhead TVs. Our flight back from JFK was delayed and when we eventually got on board the aeroplane was quite possibly the oldest plane I have been on with a cabin crew to match. After 10 minutes the pilot informed us that a member of American Airlines staff had attempted to open the cabin door when it had already been locked which resulted in the life raft falling off the plane! We had to all disembark and after an hours wait we were told our flight was cancelled and we would need to rebook. We were put on flight the next day via Dublin which resulted us being over 24 hours late home. Appalling service and we will never travel with them again.","","Couple Leisure","Economy","Manchester to JFK New York","1.0","1.0","1.0","","","1.0","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Paul Roos","United States","2011-02-15","OGG-PDX-LAX and OGG-SEA return. We live on Maui and use both Alaska and Hawaiian Airlines to travel. This is a new market for Alaska and we hope they continue to improve their service. These flights were okay - standard mainland business class. Food was average. Service was good and attentive. What is lacking is a seat with better pitch foot rests and pillows or blankets. Hawaiian Airlines give you a seat with about 140 degree recline leg and foot rests and pillows and blankets. Both airlines are attentive to needs but Hawaiian has the edge with unsolicited water drinks etc. Costwise Alaska charges about $300 less than Hawaiian. For the money and the additional comfort I want Hawaiian is the better deal. But keep trying Alaska.","","","First Class","","6.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","K Benveniste","United States","2011-02-11","First class from Atlanta to Seattle. The service was attentive and friendly. The meal on Alaska was beautifully presented flavorful and nourishing.","","","First Class","","10.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","B Lippert","United States","2011-01-26","Returned on Alaska Airlines from Kauai HI. We had barely left the ground and it was announced ""no fresh fruit"" - yesterday's only. Then midway through the flight we heard ""the system is out of water. There will be no more water to drink and please try not to use the toilets unless necessary - who goes into an airline bathroom unless it is necessary? I am only guessing but I think that if there was no time to get fresh fruit on board or enough water to last the flight perhaps the preventive maintenance wasn't done either. No apologies for lack of supplies and of course no coupon for future use.","","","Economy","","3.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","H McTyre","United States","2011-01-18","ANC-SEA-SFO-PDX-ANC. Most legs of this multiple leg round trip were relatively uneventful. The nickel and diming poor gate announcements surprise gate changes in SEA etc. have all become expected of Alaska Air. What is unacceptable is how unbelievably uncomfortable and filthy the cabins now are. Alaska has no excuse they're not short on cash. As for discomfort it is unacceptable to fail to pay close attention to climate control on a packed airplane. Usually you're freezing. PDX-ANC leg averaged about 84 degrees for the entire flight. Baggage claim continues to be a joke. Alaska claims to have a compensation program if your bags take more than 20 minutes to arrive. They must know nobody is going to stick around to make a claim for now-worthless Alaska Air frequent flier miles.","","","Economy","","","","","","","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Lori Griffin","United States","2015-06-29","We were delayed four hours on our flight out of Northwest Arkansas for mechanical issues. On our return flight, we were told we would be delayed for 30 minutes because our flight attendants hadn't made it from California. About an hour later, we were told there was going to be another delay due to the cabin temperature being 100 degrees. They were needing to try to cool it down. It was so hot when we finally boarded, and it was about 35 minutes on the tarmac. We then are excited to finally land at XNA, and they tell us they are very sorry another plane is at the unloading bridge. It will be a few more minutes. Ten minutes later, they tell us there is another plane in front of us, and it will be another hour sitting on the plane as it quickly starts heating up again. ","","FamilyLeisure","Economy","XNA to Las Vegas","1.0","1.0","1.0","2.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Wilhelm","United States","2015-06-28","Today is 6/28/15. My flight was to leave at 1:30pm. At 12:50 I got a courtesy notification that my flight is delayed and would now leave at 6pm. It also said flight time is not certain.  Now I can't reach their call center. And it may take more than 1 hour to get an agent to pick your call. So I booked my entire round trip from another reliable brand to fly out today. It sure is a very costly lesson to learn. ","","Solo Leisure","Economy","HNL to LAX","1.0","1.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Patricia DeMarco","United States","2015-06-28","Three hour delay from Pittsburgh. 1.5 hour delay returning home. Staff were not very friendly. The low fare is a farce as there are so many add on charges for things that we paid more for our flight then friends who flew JetBlue during the same period and arrived on time both ways with free carry on, free drinks and snacks and TV.","","Couple Leisure","Economy","Pittsburgh to Jacksonville","2.0","4.0","2.0","1.0","","1.0","3.0","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Irena Markus","Australia","2013-09-24","Flew from Vienna to Rome on 24th September at 11.20 am which took about 90 minutes. We were served a drink and a small packet of something that the Italians should be ashamed of. I asked one of the flight attendants if we would be served lunch (since it was at lunch time) and was told ""no"". Very poor.","","","Economy","","2.0","3.0","3.0","1.0","0.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Baker","United States","2013-09-24","My husband who is 6'4"" and I flew from Rome to LAX on July 20th. I made seat reservations when I booked the flight 9 months earlier and confirmed them 3 weeks before the flight. We were bumped from 2 aisle seats to 2 middle seats in the middle aisle. Under each seat was a metal box that took away half the leg room. The staff in Rome was very rude. The flight staff sat at the back of the plane talking for most of the flight. The air conditioning didn't work - either too hot or too cold. To top it off the food was horrible. Next time I'll settle for 2 stops as opposed to this awful airline.","","","Economy","","","1.0","2.0","1.0","4.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Cooke","United States","2013-09-24","This had to be the worst flight I have taken. We travelled in Premium Economy. The aircraft was clean and on time but everything else was terrible. The check in personnel in both Los Angeles and Rome were rude. The flight attendants were not much better. They served the inflight meal and returned only to pick up the trays and that was an hour later. They never returned to pick up trash or ask if we needed anything else. The food was poor and inedible. This was my first and last trip on Alitalia.","","","Economy","","2.0","2.0","2.0","1.0","4.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Adam Woods","Albania","2013-09-24","I flew Alitalia 4 times in the past 4 days. First flight was from Tirana International Airport to Rome Fiumicino on Sep 19th. Flight took off and landed on time so I guess this flight was pleasant on an A320. There was a choice of salty/sweet biscuits and a drink Pepsi/Water/Bravo and wine! Then I flew from Rome Fiumicino to London City Airport. I was travelling with my family and upon reaching our gate at Rome Airport we decided to check in towards the end because of the large lines of people waiting. For no reason whatsoever no bus came to pick us up for the next 30 minutes. Flew an Embraer plane to London which was rather odd considering the duration of the flight. I then flew yesterday Sep 22nd 2013 and the flights had similar problems. London-Rome took off at least 30 minutes late because of a busy runaway. Plane was an A320 once again and the flight was uneventful. Then from Fiumicino I flew to Tirana again on an Airbus A320! Flight to Tirana took off 1 hour late! In general I would fly Alitalia again.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jill Halligan","United States","2015-07-31","We flew from Boston, MA to St. Thomas U.S.V.I. on July 14th 2015. Flight #1619 from Boston to Miami was our first leg of the trip and that went smoothly. Then we got onto flight #2421 from Miami to St. Thomas. It was delayed a half hour. We landed in St. Thomas still being able to make our ferry to Tortola. However, it took 1 hour and 45 minutes for all of our luggage to be deplaned. During this time three other planes landed, all of their luggage was sorted out and the passengers from those planes left the terminal. We found one of our pieces of luggage was still in Miami. Our flight came in at 3.30pm, originally supposed to land at 2.57pm. It is well know that ferries stop running from Charlotte Amalie at 4.30pm. American should have done everything in its power to get people on their way. At least one third of the passengers were in the same situation as us. Four others lost baggage. My son spent the next morning trying to reconnect with his luggage and were told we would have to make a trip to the ferry terminal to pick it up. Now on to our flight home, July 25th 2015, we arrive at the airport three hours before our flight. The six of us were flying from St. Thomas to Philadelphia, PA on flight 837 leaving at 3.05pm. We arrived at the airport at 11.45am. We went to the kiosk and got our plane tickets and then joined the extremely long line (1.5 hours), at the ticket counter, just to get our luggage tags.","Boeing 757","FamilyLeisure","Economy","Boston to St. Thomas via Miami","3.0","4.0","4.0","3.0","4.0","1.0","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Rafael Bozzolla Vieira","Brazil","2015-07-31","Long detour to get from GRU to LAX but gave me the chance to experience their J flagship product both in the international (B777-300) and domestic (A321) products. The individual reverse herringbone seats on the 777 are second to none. Privacy and sleeping space are guaranteed. The entertainment is good enough and the flight crew professional and even friendly to some extent. The one downside was the food, which was not only below what one would expect for J and not very tasty either. In the transcon similar experience. The full lie flat in J is a nice touch, and even getting over the other passenger is not a problem at all. The only major difference was the crew, who were a bit more standoffish.","Boeing 777-300 / A321","Solo Leisure","Business Class","GRU to LAX via GRU","8.0","5.0","4.0","3.0","4.0","4.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Christen","France","2015-07-31","Be well warned that if you cross the Atlantic with American Airlines, they are likely to put you on a small 3x3 plane with absolutely no entertainment system. I was charged $85 for a few pounds luggage overweight where practically any other airline crossing the Atlantic would have let me pass through with it.","Boeing 757","Solo Leisure","Economy","New York to Paris","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","E Mabley","United States","2011-01-18","LAX-PDX roundtrip. Service on this trip was better than the last few times I've flown this airline - in other words it went from dreadful to mediocre. Flights were on time and the interior was comfortable enough but inflight service was perfunctory and cold. At least this time I was spared the flight delays dirty cabins mishandled baggage and pitiful customer service I've come to expect of Alaska Airlines.","","","Economy","","5.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Don Smith","United States","2011-01-17","STL-SEA-ANC December 24-25. Upgraded on a whim at check-in in STL. Took a little time for the agent to get it taken care of. Some slight delay due to de-icing. First Class STL-SEA pleasant crew in a holiday mood. Safety briefing done to ""The Night Before Christmas"" fun and got people's attention. Good meal and attentive service. Economy class SEA-ANC. Crew was not as jolly as previous flight and the cabin was full. Still good service. All luggage there when we arrived in ANC early Christmas morning.","","","First Class","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","T Casey","United States","2011-01-16","SFO-ANC. Economy class flight was fairly good. The crew was courteous and efficient. The cabin was clean. Flight was on time and checked bags came fairly quickly.","","","Economy","","7.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Streb Lovell","Taiwan","2011-01-06","LAX-MFR via Portland in first class. Both flights on time. Staff very professional. The ""light meal"" seemed rather skimpy since this flight took place around dinner time.","","","First Class","","7.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Cueto","United States","2010-12-27","Very pleasant flight in Y-class from Newark to Seattle on Christmas eve. Online check-in to boarding were all a breeze. Clean plane leather seats and friendly and professional flight attendants that offered frequent beverage service. Two attendants in particular were warm friendly and professional and made the flight quite enjoyable.","","","Economy","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kenneth Branley","United States","2015-06-28","Flight cancelled due to mechanical issues. Passengers waited on plane an hour, then deboarded and were not told anything about the flight for another hour when told it was cancelled. Told something would show up in email. At the time no alternative flight. Later that night after alternative plans and an email appeared that told of a replacement flight the next afternoon. Most had made alternative arrangements since Allegiant did not usually fly on Saturday from Indianapolis. Told to call customer service for refund. Hold time greater than two hours. Took a full day of multiple attempts to get through. Very poor effort at informing consumers, very poor customer service. Will not fly again, saving $30 is not worth 2 days of hassle.","","Business","Economy","Indianapolis to Las Vegas","1.0","2.0","3.0","2.0","","1.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Lynn Rochelle","United States","2015-06-27","Departure and arrival times seem optional and unreliable. I fly frequently, but this was my first my last Allegiant flight. I literally spent more time, both going and returning waiting out the delays than I did actually flying. This airline is perversely committed to making the passengers rue the day they opted to fly Allegiant.","","Solo Leisure","Economy","FLL to MEM","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Stephanie Kent","United States","2015-06-20","Our flight had been delayed 4 hours due to mechanical problems, the staff was wonderful - helpful and friendly. The airline supplied pizza and soda or water. Everyone on the plane seemed relaxed and understood the staff were all working hard and doing their best.","MD 80","Couple Leisure","Economy","PGD to SPI","10.0","5.0","5.0","","","5.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jason Leutzinger","United States","2015-06-17","Good news for anyone who wants to gamble. You don't have to go to Las Vegas to gamble. Just buy a ticket on Allegiant Air. They may or may not get you to the destination. And they may or may not do it in a timely manner. And just like Vegas, if you lose your bet, Allegiant does not want to hear any complaints. Was scheduled to fly from Knoxville to Fort Lauderdale for a weekend. 24 hours before my flight was to depart, I got notification that it was delayed. Then 2 hours after the original departure time, it was delayed until the next day. I spent hours on hold trying to speak with customer service. I sent emails to their contact us email. The website says they will get back to you within 24 to 48 hours. My weekend has come and gone, still no contact. There is absolutely no expense wasted on customer service. There is absolutely no regard the customer. ","","Solo Leisure","Economy","Knoxville, TN to Fort Lauderdale, FL","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Retger","United States","2013-09-24","My wife and I were in a group of 47 travelers flying Alitalia from New York to Rome and return. We have been on hundreds and hundreds of flights but our experience Alitalia recently is perhaps the worst ever. The primary reason was the seating situation. We were flying economy plus but most of the group was in economy. Not only were seats jammed together but they did not recline. It appeared they were moulded plastic seats with cushions that slid down a bit to offset the lack of replying. It was agony. The entire group without exception were totally negative on the seating situation. several of our group found themselves in seats that had metal boxes on the floor so they could not extend their legs fully. 'Breakfast"" on our return flight consisted of two pieces of cake. Coffee was consistently lukewarm. Stay away from Altalia at least on their JFK to Rome service.","","","Premium Economy","","1.0","1.0","2.0","2.0","1.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Alex Droulers","France","2013-09-17","Accra - Rome Flight AZ845 Rome - Paris AZ7310. Terrible airline. Stopover time of 35 minutes schedule between 2 flights - Ridiculous knowing that the 2 terminals were extremely far from each other. Food and Beverage: Never saw such a poor offering - could not even touch the meal (and 2 of my neighbors felt the same). Luggage lost - Terrible staff (not giving any information). Poor aircraft quality.","","","Economy","","","2.0","2.0","1.0","2.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Luke Toornent","Netherlands","2013-09-16","AMS-FCO. I'm not impressed by Alitalia. I tried many airlines of the last months but this was my worst experience. Poor seat comfort. The crew came only once with water and coffee. They were very rude and were completely not interested in the passengers. Plane was old but the flight was on time.","","","Economy","","4.0","2.0","1.0","2.0","2.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Hilarion Martinez","United States","2015-07-30","Business class was excellent, plenty of food choices, generous servings and good food quality. Avoid the bulkhead seats in Business Class or the seats in the last row of Business Class. The variety of inflight movies is excellent as is the sound quality.","Boeing 777","Solo Leisure","Business Class","Dallas to Buenos Aires","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Melanie Schcolnik","Argentina","2015-07-29","The old Boeing 777 had been retrofitted. They removed First Class and Business Class seats upgraded to fully flat seats over two sections of the aircraft with a nice bar in between. Cabin crew were nicer and even managed to smile (have not seen that in a long time). The food offered was better also:  ie. for breakfast, a plate of fresh fruit with some granola and greek yogurt, warm scone, jam and butter. ","Boeing 772","Couple Leisure","Business Class","Buenos Aires to Tampa via Miami","8.0","5.0","5.0","5.0","5.0","3.0","4.0","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Dennin Schmidt","United States","2015-07-29","My flight was scheduled to leave at 7.45 to Newark after it was delayed twice, we finally boarded close to 9pm. The staff did not give a reason as to why the flight was delayed and then told me that all other flights to Newark were booked up. ","","Business","Economy","ORD to EWR","1.0","3.0","2.0","1.0","","1.0","1.0","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Ingrid Tobar","United States","2010-12-24","Seattle to Kelowna BC and the boarding procedure was chaotic. They boarded three flights at the same time through a single gate. Upon arrival at the aircraft boarding zone there was no clear designation on which flight was which. As a result many passengers boarded the wrong aircraft and had to change planes shortly before departure. The same system applied to loading luggage which of course ended up being lost. At my destination I was told to expect a call from the central luggage department but this never happened. I called and got different versions on the status of my luggage: the first agent said it would be here on the afternoon flight the second agent said it had been scheduled but they were not sure whether it had arrived or not and the third yet most unprofessional representative Linda simply hung up when I asked her if anyone could guarantee that my luggage would be sent on a specific flight. It's sad to see such substandard logistics management for Alaska Air because the in-flight service was outstanding. Undoubtedly I will be sure to avoid this airline on my next trip to Canada.","","","Economy","","3.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","G Benson","United States","2010-12-01","SEA-PHX in first class for the holidays. The first leg left an hour late due to the lavs not working. They brought around water and orange juice while waiting the hour on board. Breakfast served was pretty tasty. Return trip left on time drinks served quickly. Dinner also very tasty. Landed back in SEA early and checked luggage was very prompt. All in all Alaska air is improving their first class experience.","","","First Class","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","V Cuevas","United States","2010-11-27","Miami-Seattle. The inflight experience was great however it was a different story at the airport. Alaska Air is located in concourse E (or Central Terminal) at Miami Airport. The ticket counter area is small and a very inconvenient part of the airport. Unless you arrive very early for check in the line will stretch to where it will block the entrance to a food court behind the counter the exit path of Concourse E the entrance to a TSA check point and the exit of Customs located just below them. The flight departs from Concourse F and the upside to the airport is that there are only about a handful of flights departing from F that morning so TSA checkpoint a breeze. Boarding process was poor there were no pre boarding announcements and passengers just saw other's making the line to board and assumed it was time to board no matter what row they were in. The cabin crew was attentive and cheerful there was actually space in the overhead bins. The seats were comfortable however seat pitch was terrible! Alaska offers Gogo inflight internet and they rent DigEplayers which come with movies/games etc. The flight was 6 hours 24 mins - I had no idea a 737-800 had such a long range. The meals they served (or sold) onboard were fair at a reasonable price. We had the option for a hot or cold meal. Given the long length of the flight the crew did go around the cabin about 3 times for beverage service.","","","Economy","","8.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","C Dickson","United Kingdom","2010-11-18","PDX-LAS B737 a pleasurable experience. After a 4 hour wait at PDX we were very relieved to get onto the aircraft. The aircraft was a little outdated but crew more than made up for it. Very attentive and professional. Overall very efficient.","","","Economy","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","E Mabley","United States","2010-11-17","LAX-BLI one way combination of Alaska and Horizon Air. This flight was better than my other experiences on Alaska/Horizon which isn't saying much. Nothing went wrong but the fare was higher than its competitor Allegiant Air and the onboard service and seating were poor. The unionised drone cabin crew couldn't care less about the customer. Horizon Air's DHC-8-400 props are noisy and uncomfortable. Allegiant Air despite their very inconvenient scheduling offers better service and better value for the money.","","","Economy","","4.0","","","","","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","F Daniel","United States","2015-06-17","Low base fare, but be prepared to pay for a 3% credit card surcharge, $34 for your choice of individual seats among a limited range, $5 for a single boarding pass, $35 for each checked bag, $50 for each bag being over-weight (no inspection seal on scales). After 5 hour flight to Hawaii, we had to wait 35 minutes on the runway because of mismanagement concerning available gates to unload. We missed our connecting flight. Caution, schedule at least 2 hours for transfers in Honolulu. The airport is a joke. Good reliable aircraft, but you cannot get a cup of water for less than $2, on a credit card. Snack food only, so bring a peanut butter sandwich. Seats do not recline.","B757","FamilyLeisure","Economy","Los Angeles to Hawaii","2.0","1.0","2.0","1.0","","1.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Hammel","United States","2015-06-16","I arrived at the airport 2 hrs early to find out the flight was cancelled with only a 2 hr notice. They put us up for the night in an awful motel. While at the motel other people that missed the flight informed me that some people took the later flight, and there was a flight going out at 10am. So I went back to the motel and waited 2 hrs to talk with someone about the 10am flight instead of the 8pm. Many other people had to go to other airports that night to keep from missing cruises, etc. The flight on the way back was 2 hrs late to top it off.  So, the price was good if you have time to burn, but I will not be using this airline again, since it cost me more money to miss the seminar, not to mention the aggravation!","","Solo Leisure","Premium Economy","","1.0","3.0","3.0","2.0","2.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Taylor","United States","2015-06-15","Allegiant Air is a discount airline and as such all extras will cost extra to keep the ticket price low. So if you can travel with just a small back pack sized carry on you won't pay for bags but otherwise any larger size bag is going to cost extra. Drinks and snacks on the plane will cost extra, but you can bring your own snacks for free of course if you think ahead. Seats are not as comfortable as a United or larger carrier, they don't recline and they aren't as cushy. But the upside is that my flight was a direct flight and the price was super low. I think it was $65 one way or something ridiculous like that, not even on sale. Staff were friendly, and I had no issues whatsoever.","MD-80","FamilyLeisure","Economy","Omaha to Oakland","8.0","2.0","4.0","","","3.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Kislingbury","United States","2015-06-15","I will never fly Allegiant again. They don't have a customer service desk and will never refund your ticket. They delayed our flight over 5 hours and the most they gave us was a $50 voucher for another Allegiant flight and $8 meal voucher which is hardly enough for a meal at an airport. Don't be fooled by their cheap tickets, they will charge you for everything else!","452","Solo Leisure","Economy","Vegas to Austin","1.0","1.0","2.0","1.0","","1.0","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Ashcraft","United States","2013-09-16","I confirmed our flights on Friday for a Monday flight from Chicago to Rome to Verona. On Sunday I saw that the times has been changed. Flight to Rome was now 5 hours delayed and we had an 8 hour layover in Rome before landing in Verona late at night. I called but was not able to get an earlier flight to Verona - booked up. The plane to and from Rome out of Chicago was on an Air One plane - so dirty and broken down even the toilet seat was off and lying on the floor. Never again for Alitalia - disorganized and second rate.","","","Economy","","","3.0","3.0","3.0","3.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Silvia","Canada","2013-09-15","Toronto - Rome - terrible service on board. Do not care service any entertainment available beside central old style TV on the middle of cabinet turned on after five hours of flight playing inappropriate movie for my kids. I will recommend a one stop flight instead of using direct flight with Alitalia.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Carla","Italy","2013-09-15","FCO-CDG-FCO. Departures and arrivals on time the flights were pleasant both times on a A321. Staff professional but worked without smiling at all food service requires an improvement only a packet of sweet or salty biscuits and a drink. I will continue to use Alitalia again for my next trips.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Donna Madia","Canada","2013-09-15","Flew from Toronto to Rome on an old broken down plane. The staff were very nice coming around all the time and the food was good. On other carriers they come and make sure your seat belts are fastened before take off and landing but not Alitalia did not see any of them checking. Nobody should fly with them anymore until they renew all their aircraft's.","","","Economy","","","1.0","4.0","5.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Keith Fishenden","United Kingdom","2015-07-29","Because of a delay caused by weather we missed a connecting flight. However thats' not the issue. We arrived at Chicago late and missed a connection to Greenbay. We were put on a standby flight to be told that it was unlikely that we would get on. This was a Sunday evening. When we pressed for information about the next flight, we were told that this might be 8.30pm on Tuesday, as if this were not a problem. Pardon, not a problem! A family of three in the middle of Chicago, stranded for 3 days. There was no help at all. No useful information as to where we might go, what we could do, what transport we might be able to get. We were stranded and they did not give any assistance at all. It was a crisis for us. ","Boeing 777","FamilyLeisure","Economy","Gatwick to Greenbay via Chicago","1.0","1.0","1.0","","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Kelli O'Donnell","United States","2015-07-29","This review is about their ridiculous process to get credited for miles on their and their partners flights. Last week, it took me all of ten minutes to ask United to credit me for flights I flew on SAS Airlines, and all of two days to credit my account. I flew Iberia Airlines in November - filled out my request for miles from American in December - didn't hear anything by March. So I asked again, and now I have been asked for receipt, name, boarding passes, and advantage number - three of which I have provided, and the receipt is really moot at this point. Honestly, I believe this whole issue is because I have an apostrophe in my last name. Every time I tried to add my AA number to the reservation before I left, I was told, ""The last names don't match"". This is ridiculous.","","Solo Leisure","First Class","PIT to STX via MIA","1.0","2.0","3.0","2.0","3.0","3.0","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Larosa","United States","2015-07-28","I cannot think of one good reason to fly American Airlines in the future. I cannot think of one reason to keep any credit card that only allows redemption on American as well. Customer service is becoming almost fight as they are not willing to negotiate or explain or accommodate customers anymore. I paid 178.00 cash to buy three thousand aadvantage miles for a $200 ticket, due to all the fees, they even rewarded me 5,000 miles for my purchase. Every single customer service rep I spoke with told me I should read all their fine print online to add up the fees prior to booking. I could not cancel even within the first 5 minutes. They are aggressive and used tactics trying to make me feel I was inadequate in my booking purchase. Yikes. No reason to fly with them again, their prices are not competitive and their rewards program is not user friendly nor offers half as many perks as other airlines. ","","Solo Leisure","Economy","STL to DFW","1.0","1.0","4.0","1.0","1.0","1.0","4.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jackie Cummings","United States","2015-07-27","I gave AA a one star rating because I had to choose something. Otherwise, I would have given it a negative. This was my worst flying experience and my children's first flying experience. We were supposed to fly out Sunday morning at 7.45 am and due to a mechanical issue the flight was delayed (at first) and ended up getting cancelled. The next flight out was full, so we had to take the next available flight at 4.45. Spent all day at the airport waiting to start our Orlando vacation. I was thinking this would be the worst part of our trip - but it wasn't. On the way home - our flight was delayed yet again. We flew out 2 hours after our original flight was scheduled, which caused us to miss our connecting flight in Chicago. There were no later flights, so we had to stay overnight. When I asked them about a room, along with many other passengers, we were given a discounted rate at a hotel 15 miles from the airport. The discounted rate was $75 and they didn't offer to pay for a cab (the shuttle wasn't running this late). Rather than taking the room, we slept at the airport. Definitely not what you wish for your children's first flying experience.","","FamilyLeisure","Economy","Kansas City to Orlando","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","R Tinker","Australia","2010-10-27","DFW-SEA-YVR. DFW-SEA sector in first class. Crew were very chirpy for early morning flight wih smiles all round and quick service. Seating ok for domestic First and digiplayers offered free of charge. SEA-YVR with Horizon air. Gate staff pleasant as were crew. 40 minutes after boarding crew were unable to close door and we were deplaned and sent back to terminal where we informed flight was cancelled. Ground Staff were excellent handling the situation and re- booked me on the next available flight with Air Canada. Bad situation made good by well trained friendly (even got a smile) and empathetic ground staff.","","","First Class","","9.0","","","","","","","4.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","M Auerbach","United States","2010-09-17","Vancouver to Portland on Horizon (Alaska Air's partner for the short hops on puddle jumper planes in the Northwest) on a Q400. Check-in went well with assurances that the flight was on time. Then once aboard our plane we sat and we sat at the gate until the pilot informed us that there was a mechanical problem. The passengers were allowed to return to the gate and await the problem's resolution a two-hour delay on a one-hour flight. Although the crew thanked us for our ""incredible patience"" no compensation of any kind was offered! Upon arrival in Portland I sought out a gate agent requesting compensation. She helpfully offered me a $50 travel voucher or 2000 mileage plan credit. The moral of this story-always ask for compensation even if not offered up front.","","","Economy","","5.0","","","","","","","1.0","1"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","Roy Brown","United States","2010-08-15","Due to booking a flight with Delta which sold the seats on Alaska beware. Alaska does not honour your original seats even though you resubmit and get confirmation of seat assignments. We had bought tickets for row 10 for my wife and I - Alaska decided to leave me in row 10 and at first had my wife in row 22 then row 28 after complaining the lady at the Kiosk put both of us in row 30 - the very rear. They do not seem to care much about customer relations. The flight was OK - on time etc.","","","Economy","","6.0","","","","","","","1.0","0"
"alaska-airlines","/airline-reviews/alaska-airlines","Alaska Airlines customer review","George Nolta","United States","2010-07-28","Coming back from Maui to Sacramento we were able to buy a 1st class upgrade for $100 each. It was a pleasure to have the improved room and service of first class. The counter staff at the Maui airport were extremely helpful and courteous. The food and service were great compared to traveling in coach. We feel we had a great value.","","","First Class","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Laurie McRae","United States","2015-06-14","My husband flew out of Indianapolis, delayed 4 hours on June 1st. Coming home today (June 13th) from Punta Gorda, the exact same thing. Because of plane issues. Absolutely ridiculous.","","FamilyLeisure","Economy","Indianapolis to Punta Gorda","1.0","1.0","1.0","","","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Albert Kelley","United States","2015-06-13","We fly from KY to FL frequently on Allegiant because the fares are low. However, be prepared for virtually 100% of your flights to depart and arrive late, sometimes an hour or more. Also, if you have to change your itinerary, forget it. Just throw away your ticket since you can not make any changes, even for a fee online. We have waited on hold for hours trying to connect on the phone to a customer service agent only to be disconnected when their automated system tried to connect us to a representative. This happened multiple times. So if a Greyhound bus with wings with no service in the air on on the ground works for you, then Allegiant is your airline. Checking in with luggage is a hour long ordeal as well. The prices w/o extras or luggage are compelling and the experience then is bearable.","","Couple Leisure","Economy","Punta Gorda, FL to Lexington, KY","2.0","1.0","2.0","1.0","","1.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Pittman","United States","2015-06-13","Allegiant Air is definitely cheap. My husband's plane was delayed on his way to LAX and again on his way home. On his way home, it was because they had no co-pilot. As I write this review, we are still not sure that he will make it home today or how he will make it home at all. He may need to buy a ticket on another airline.","","Solo Leisure","First Class","XNA to LAX","1.0","1.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Beaty","United States","2015-06-12","My husband and I frequently fly from Chattanooga to Florida.  We have always viewed the value as very high for what you pay.  We would pay at least double for a Delta flight to the same locations.  We have only had one flight ever delayed and it was only for an hour.  Considering that on any other airline, we would have a layover of at least this long, it has never deterred us.  We always choose to pay for our seats close to the front and have never had an issue with the checked bag fees.  As long as the item you bring with you will fit in under the seat in front of you, you can consider this item a personal item instead of a carry on.  We have always managed to have our backpacks with us without any additional fees by putting them under the seat in front of us instead of in the overhead bins.  For half price flights to Florida, the value is great!  We have never had a real complaint and are planning on taking another flight with them this fall.","","Couple Leisure","Economy","Chattanooga to Florida","9.0","3.0","3.0","","1.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Judy","Canada","2013-09-15","We flew from Toronto to Rome and connected on to Tel Aviv. We then flew return. These flights however were truly awful. It is the YYZ-FCO routes that were terrible. I spoke to many different Alitalia contacts to find out beforehand if there were personal TVs on board and was told each time there would be as these were all new planes. When we arrived at the airport in Toronto we found out it was A330 AirOne flight we were taking. It was one of the oldest and dirtiest airplanes I have been on. The ash tray between the seats was filled with chewed up gum the seats had no cushioning there were no personal TVs and it was just all around dirty. While I picked up dinner in the airport my family got the on board meals which looked awful. Yes we got there safely but the dirty plane awful meals and lack of personal TVs on such a long flight made it a terrible flight. On the way back again very old A330 but this time I think the state of the plane was even worse than the one going there. While we chose our seats months in advance we ended up with 2 rows of 2 right in front of the WC and the last row did not recline at all. They had changed the plane so that the configuration we chose from was not the one we flew. This plane was even dirtier with yellow padding under the seats showing duct tape to hold together some of the seats. The attendants came around once in 10 hours with water. The first meals was provided right after take off and the second more than 8 hours later just before we landed. We will never fly Alitalia again long haul. Our short hauls between FCO and Tel Aviv were an A321 newer and just fine. So we'll fly a short haul but never a long haul.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Honorati","Italy","2013-09-13","I flew from Rio de Janeiro to Turin via Rome FCO. The long flight was made by a brand new A30 with a very good on board entertainment system and a quite good service. Both planes were clean and both flights arrived at destination 15 minutes before the schedule hour.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Ricardo DeFrutos","United States","2013-09-10","Flight from Rome to Boston in Premium Economy. Clean cabin food below average FAs with a ""do not care"" attitude.","","","Premium Economy","","2.0","3.0","1.0","1.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Blandino","United States","2013-09-08","My wife and I were making a connection from MAD-FCO. We flew into DFW and changed terminals in MAD the layout of the airport is strange in MAD and finding the ticket counter was a bit of a pain. Once there the ticket agent checked us in and told us where to go very robotic no smile no emotion. Once at the gate the gate agent called and made the boarding announcement 15 minutes later everyone was on the plane and the plane door was shut. The plane was comfortable clean and crew were friendly. Arrived on time into FCO. Ground staff could be more friendly and the announcements at the gate needed to be more frequent. The return was about the same out of FCO. Overall I would fly them again.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Emerson Rogers","United States","2015-07-27","The aircraft was old and dirty. The cabin crew did not engage with passengers, (they only seemed interested in chatting to each other about their layover in London). The aircraft was freezing cold but they refused to notice that the passengers were wrapped up in hoodies and blankets even though passengers complained. Tickets are expensive and additional charges are applied for a second suitcase, if you want to choose a seat and $9 for an alcoholic spirit! The food was nothing short of disgusting. Many passenger bought their own packed lunches. The IFE was like something out of the 70's. Overhead monitors with no choice of movie. Tiny in-ear headsets were begrudgingly handed out to passengers unfortunate enough not to have brought their own. American Airlines are complaining about unfair completion from middle east airlines. Given the choice I would fly on Emirates or Qatar every time!","Boeing 757","Business","Economy","London to Philadelphia","2.0","2.0","1.0","1.0","1.0","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Matt Smith","United States","2015-07-27","Every time I fly on an American Airlines they lose my luggage, and the planes are always broken. On my way back to MO last time, the plane was delayed in Phoenix for 4 hours, before they finally switched us to a new plane. They still managed to mess up getting my luggage back that night. This time, my flight left an hour late because of AC issues. When we land in Dallas for my transfer, I went from a 45 minute layover, to run as fast as I could to catch my gate. Got there as the door was closing. Turns out that didn't matter, because there was an issue with this plane too. Apparently, one seat was not functioning. I will never fly AA again. ","Boeing 737","Business","Economy","Kansas City to Dallas to SLC","1.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Kevin Hughes","United States","2015-07-26","It took 37 hours to get to our destination. It was suppose to take 18, or so. My confirmed booked tickets, for my wife and I had two transfers. One in Dallas and one in London. In the end it was 3. Our plane to Heathrow was late and we missed our transfer, so when we got off our plane at Heathrow an American employee gave us new transfer tickets and told us to hurry to our next gate to catch it. So we ran to the next gate which took 30 minutes (Heathrow). When we got there my wife looked at the tickets and the layover was 4 hours. So why did the employee have us run? Because the flight was to Florence, not Pisa and they probably didn't want us to notice. So we went back through security (1.5 hours, Heathrow) and we got new tickets through American through British Airways to Pisa. We had about an hour wait after another run through security (1.5 hours) and back to the proper gate. So why didn't American put us on this flight in the first place? They work with British Airways to get customers to Pisa! Since we got back I contacted American about this issue, they sent us a voucher for $200 for a luggage mess up on the way home. It didn't have anything to do with the sending us to the wrong city.","","Couple Leisure","Economy","Seattle to Pisa via Dallas, Heathrow, Barcelona","1.0","1.0","3.0","2.0","1.0","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Wenzel","United States","2015-06-11","First trip was on May 2, 2015 from Punta Gorda to Pittsburgh. My wife and I paid for seat assignments that were not necessary as the plane was half full.  Contrary to a lot of reviews, our experience was fine. The Allegiant representative in Punta Gorda was very friendly and set the pace for the rest of the trip. We have booked two more trips to Punta Gorda and hope we don't have the bad experiences that others have had. ","","","Economy","","10.0","4.0","5.0","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Jones","Canada","2015-05-31","Flew with Allegiant to Maui. We left Bellingham 4 hours late so I missed my connection. Cost me a night in a hotel two taxi rides and the cost of another flight to Kona on the Big Island. I have never sat in a seat so cramped. I am only 6'2 but my knees were nearly above the seat in front of me. Luckily no one sat beside me and I was able to swing off to the side. Yes the flight was very cheap. It was not worth it. Alaska would have been nearly $200 cheaper with all the other costs I endured. Have not flown with them again nor would I recommend them.","","","Economy","","1.0","1.0","3.0","0.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Carl Joseph","United States","2015-05-31","Flight 811 5/28/15 AVL to TPA. Cheapest and worst airline in the skies. So you truly get what you pay for. Planes are seldom on time and when late are very late as in 2-5 hours late. When planes are late staff seldom (close to never) provide a timely or truthful explanation for the delay. No question that Allegiant is cheap. Cheap all around.","","","Economy","","","1.0","1.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Stephanie Wenker","United States","2015-05-29","Initially I was very impressed with the seat quality and aircraft. The flight attendants on my flight from Colorado Springs to Las Vegas Friday May 22nd were however extremely and unnecessarily rude. They instructed everyone to turn off their phones and I complied but left my noise-canceling earphones in because research shows decibel range while on an aircraft has been proved to cause hearing damage. She came over to me and said extremely rudely ""Are you coming to Las Vegas with us?"" I replied ""yes?"" She said ""Then you need to turn off your phone right now!"" I showed her that it had already been turned off. Even more rudely and insultingly she said ""Take out your earbuds now!"" I stated ""they are noise-canceling and that's why I have them in."" She said ""I don't care you need to take them out."" I was amazed at her lack of tact and insulting way of speaking to clients. I will gladly pay an extra two hundred dollars to fly on an airline where customer service is valued. It starts the vacation off with a terrible taste in your mouth.","","","Economy","","","5.0","1.0","5.0","3.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","F Paolo","Italy","2013-09-03","Two different flights: AZ300 and AZ305 LIN-CDG-LIN as a Skyteam transit flight. Flights both on time. Crew were not really that nice. On the return flight the crew waited until descent to serve and this caused confusion onboard. Everything was good for a 1.5 hour flight but the thing I can't stand is the check-in service in Linate. I had a skyteam ticket on multiple airlines (AZ/DL/AF). Each site of the selected airline pointed me to each other and when I was able to do it on the AF site the tool didn't make it possible to change seats. Called AZ and they didn't answer called AF in Italy and they didn't answer called AF in France and they said the entire site had a problem so it was impossible to check-in online. Went to LIN ground staff pointed us to the compulsory ""self check-in"" that surprise didn't worked either. Finally they let us check-in at the usual desk and everything was good. If there are strict alliances between Airlines at least give passengers a good check in tool for every flight!","","","Economy","","5.0","5.0","3.0","4.0","0.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Lisa Colosimo","United States","2013-09-02","FCO-BOS 22 August 2013. Check-in Service at Fiumicino Airport has greatly improved. Good customer service be prepared and all will go smoothly. On board we had in-flight entertainment a new A-330 that we Bostonians never had until this year! The all male cabin crew were outstanding friendly and helpful. Food was good but check the expiration dates as the dessert fruit cup had the same day exp date smell test proved ok. All in all I noticed an improvement in Alitalia Service which has not been the case in previous years.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Luca","United States","2013-09-01","FCO-BOS on 22 August 2013 Check in service at Rome Fiumicino went nicely. The woman was smiling and very friendly and handled our suitcases well. Boarding a Fiumicino was 10 minutes late. It was great to see that Alitalia brings a brand new A330 to Boston. Luckily there was inflight entertainment on the flight unlike in the past. It worked very well and was a new touch screen. Sometimes the system froze but most times during the flight worked well. We had an all male cabin crew. They did really well and were always considerate and kind. The food was pretty good but average for economy class food. The seat in front of me was pushed far back and the entertainment screen was in my face for a few hours of the flight. The landing in Boston was great. I didn't even know we had landed until the wheels smoothly touched the runway. The pilots did very good and smiled at passengers when leaving the plane. Overall a very good experience with Alitalia this year compared with times in the past.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Elli","Italy","2013-08-28","Milan-Rome-LA. Classica plus on long haul. Domestic flights good both ways and on time. Flight going to the US 18/7 was on time and in general a positive. Priority boarding at Rome nice and easy good start. Enjoyable flight with nice friendly professional cabin crew. Food was good. After all we were leaving from Italy (shouldn't make a difference but does). Large entertainment screen and audio were very good. Comfortable seat with that all important extra leg room. Nice on board kit with good quality blanket. Return flight to Rome from LA 9/8 and what a difference. Same airline but a very different and this time negative experience. After over an hr's delay at LAX boarding started where priority boarding just didn't exist! Once on board we were greeted with very rude cabin crew who could hardly smile! This continued for the whole flight. Just rude and couldn't care less attitude from the crew. Food inedible and cold. Thank goodness for the snacks available throughout the flight at the back of the plane. We were three in classica plus 2 tickets on miles and one full price. Good on miles but not worth the cost of a full price ticket.","","","Premium Economy","","6.0","4.0","4.0","3.0","5.0","","","2.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Shawn Flynn","United States","2015-07-25","I am a US college student currently in Buenos Aires, Argentina. I was traveling from Columbus, Ohio with connections in Washington and Miami. I board in Columbus without any problems however once on board I dealt with rude flight attendants. The flight to Washington arrives to DCA on time, I had enough time to board my flight to Miami, where I boarded without any problems but once again faced rude flight attendants. Arrive in Miami 20 minutes delayed where I was called up to the counter by an agent where I was asked to switch seats with another passenger because a family was traveling. I paid extra for this seat because all that was left was the preferred seating, I asked the agent if I would be moved to a preferred seat, she said yes. I get in line to board and am told rudely that I was in boarding group 4 and that they were only boarding group 1 at the moment. I paid extra to be in boarding group 1 and will never again switch seats with someone. Finally am able to board and the safety video plays on the screen on the backs of the seats. The pilot comes over saying that there are two minor problems that need to be taken care of before we can take off. After waiting for over an hour the pilot comes back over the intercom again to explain that we need to deplane. So we got off the plane and wait at the gate for another hour before we are finally told that the flight won't leave until 11.30 the next morning. After waiting forever to speak to the ticket agent and was only offered a transportation voucher. I had to pay for a hotel in Miami. ","","Solo Leisure","Economy","Columbus, Ohio to Buenos Aires, Argentina","1.0","1.0","1.0","","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Beth Kutcher","United States","2015-07-25","American is usually okay for me but they aggravated me this time around. I'm assuming the airlines set the flight times. We had a 2 hour layover which is usually enough time but due to the size and unecessary complexity  I already reviewed the airport separately) of Miami airport, it was not enough time and we had to run to make final boarding call. I feel like an airline should understand times and how each airport is and should not schedule flights if they know it will be almost impossible for their customers. We were so close to not making it even though we were responsible with booking the layover times. If there is such a risk of passengers not making it don't schedule flights for those times! Part of the problem was the need to claim baggage and recheck it which we were not informed of when we booked the flights. It took far too long for our baggage to come and there was no one around to answer questions about whether or not more baggage was coming. Then after running to make it we still didn't take off on time. We sat for 30 mins at the gate while they fixed some problem in cargo. Some smaller complaints: they did not serve snacks on any of their flights for this trip and they did not show any good entertainment. They kept showing show after show instead of movies and not any good shows either that are popular.","","Solo Leisure","Economy","Pamama City to New York via Miami","3.0","3.0","3.0","1.0","1.0","1.0","3.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Caroline Salopek","United States","2015-07-24","Anytime I have ever flown with American Airlines there has always been a way to go above and beyond of making flight travel as miserable as possible.  I'll give American Airlines the benefit of doubt. Not all of the people who work for American Airlines are rude. They will acknowledge you if you are persistent and polite enough. When I was at the Denver Airport I was not impressed with the agents. The flight crew did their best to help me. They were able to inform me that I would miss my connecting flight to Pittsburgh. There was only one agent who seemed to address my issue in concise and respectful manner - other agents were rude. I don't need outstanding customer service.","","Solo Leisure","Economy","Denver to Pittsburgh","2.0","1.0","3.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Joy Garrigues","United States","2015-05-20","Flew from Las Vegas to Cincinnati on May 14. Flight took off and landed on time. All employees were friendly professional and helpful. The flight was comfortable. I paid extra to choose my seat and check my bag and both were worth it. Even with the extra charges it cost more that $200 less than Delta. I will definitely fly Allegiant in the future.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Headley","United States","2015-05-18","Flight 755 from New Orleans (MSY) to Indianapolis (IND) on May 8. For fear of delayed flights we only took Allegiant home from New Orleans to Indy because a delayed flight would negatively affect us less in that case. I'm sure in part we were just lucky with our plane customer service and such - our plane was fabulous. The seats were very comfortable. There was so much leg room. Our flight was on time to leave and land. The employees were a little disengaged but not rude. It wasn't an issue or a benefit. The only hiccup was the flight attendant who told us immediately that some seats including ours were getting some dripping and mist from some sort of condensation overhead. She moved us up 12 rows to avoid it. We were lucky that the plane was only 40-50% full so we had three seats to share between the two of us. Per sitting together I'm sure the less-than-full flight helped but we checked in right at the 24 hours prior mark which I hoped would better ensure us sitting together. I have no doubt anyone on the flight could've switched seats to be together in they wanted - perhaps flight attendants are kinder to do that than in-airport staff who don't want to make things hard on the inner staff? Tips: 1) Read all FAQ and prices. 2) Check in as early as possible. 3) Go in expecting potential delays and such. Will continue to use them.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Stoermer","United States","2015-05-12","5/3/15 flight 603. 5/9/15 flight 602. I have flown Allegiant a few times and they continue to amaze me with how poorly they run this airline. Customer service representatives seem to almost enjoy making your life more difficult. Every plane that I have flown has been extremely filthy as they try to save costs by not using a cleaning service. On the topic of costs they charge you for everything. Printing boarding passes at the airport choosing a seat inflight refreshments and even your carry-on luggage all cost extra. The weight limit on checked luggage is 40 lbs vs the standard 50 lbs the rest of the industry uses. When you add up all the costs it is no cheaper to fly this ""budget"" airline than it is to fly with a more reputable company. Buyer beware!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Wellnitz","United States","2015-05-08","Overall our experience flying Allegiant was pleasant and as expected (flew from PIA to PIE). They are very particular and charge for every ""extra"" along the way but to be able to take my family on a direct flight from our local airport at such a low cost is worth any perceived hassle. Flight out was delayed by about 30 minutes return flight arrived early. We were traveling as a party of 6 (including 1 lap child) and were able to get seats together on both flights even though we had not paid for assigned seats in advance. Not sure if this was because the flight was not full or if we just lucked out. I had to check in at the airport with our infant so got a paper ticket there but needed to check in the rest of the group using their app to avoid the $5 ticket fee. The app had assigned seats all together when we checked in. Unfortunately on the way back we were running late to the airport and they close the online check-ins 60 minutes before departure so we were forced to pay the $5 fee for the additional tickets (the agent gave us all seats together without us even asking). We choose to take two checked bags and each had a personal item. I was surprised by the very small dimensions for the personal items they didn't seem to be monitoring closely the size of these at our airports but I wasn't wanting to be caught with a surprise carry-on fee so we made sure our luggage fit within the size limitations. We did get caught on the way back with one overweight bag but they gave us an opportunity to move things into our personal items to avoid the extra weight fee. Total cost for 5 round-trip airfare tickets with 2 checked bags was","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Leonardo","Italy","2013-08-27","Rome to Miami business class. Cabin was great food was super. Given a Bulgari bag with all the miscellaneous for travel. Pillow and blanket - excellent. Everything was simply great. The only bad thing is the crew who are only at a fair level and don't smile at all.","","","Business Class","","9.0","5.0","2.0","5.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Jakutis","Netherlands","2013-08-27","Flight AZ7008 diverted to Malpensa airport instead of Linate due to weather problems. It is fine safety goes first. I do understand planes can be diverted and I really do not have a problem with that. What I do not understand is how a company as Alitalia has such bad service (actually no service) in such cases.…Nothing was arranged in Malepnsa nobody knew what is happening and the most shocking fact is when you find one of Alitalia's ground staff they turn around and tell you: I am going home! In this whole story none of Alitalia's staff said sorry once. The most disorganized airline!","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","R Almash","Jordan","2013-08-27","I recently took a trans-atlantic flight from Chicago to Rome with my two kids and it was the worst experience in customer service. Horrible treatment by cabin staff who constantly behaved as if they're being forced to serve and were taking it out on passengers. The choice and quality of the food and beverages was poor. Will never fly Alitalia again if I can help it.","","","Economy","","6.0","5.0","1.0","1.0","4.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Crociani","Italy","2013-08-26","22/08/2013 Rome to Amsterdam and return 25/08/2013. All flights on a 321 old but well maintained (the second aircraft was better than the first one). On the FCO-AMS leg we took off about 30 minutes late due to heavy traffic in the airport the flight from AMS to FCO was smooth and we arrived on time. The catering could be better (a pocket of cookies or pretzels and a drink) but was sufficient for a 2 hours flight. No inflight entertainment. Staff professional but a little bit unfriendly. Will fly again.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Gloria Fang","United States","2015-07-23","I haven't flown with AA for a while and my July flight to AA is the most horrible experience I have ever had. The aircraft is not clean and new compared to other airlines like UA or JetBlue. On my flight from Dallas to New York City, I was asked to check my carry on baggage before boarding (I am the last few to board) saying there is no enough over seat space. But after boarding the airplane, I found that there are much more space near my seat and there is no need to check my carry on. On my experience with JetBlue, the flight attendee will arrange the carry bag space for you. ","","Solo Leisure","Economy","San Jose to New York via Dallas","1.0","1.0","2.0","2.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Hemphill","United States","2015-07-23","My plane was diverted from DFW to Shreveport, LA, left on the tarmac for almost 3 hours and then abruptly cancelled. No flights out meant that everyone was stuck and no rental cars were available. No help w/ hotel costs or car rental. Will never fly American again","","Business","Economy","SAV to Seattle, WA","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sian Rees","United Kingdom","2015-07-19","We were set to travel from Vegas to Dallas then to Orlando then to Gatwick. The nightmare started on our first flight, flight was delayed due to cabin crew being late, when we got to Dallas we had missed our connection due to the previous flight delay, we then get told we can go on the next flight but it was fully booked so we would be put on standby. We made them aware we had more connections to get to, they couldn't of cared less! After my partner explaining we needed to get home due to commitments etc they put us on a direct flight, after they booked it then told us it was to Heathrow airport which is 45 mins from where our car was in Gatwick. Advised that the airline would pay for our bus journey so we took it. When we arrived in Heathrow our nightmare continued as American airlines had now lost our luggage. When we realised the luggage was missing we went to a help desk just to file a report and to be told to go home and our luggage should arrive later that day and all will be ok. Well I've been home a day now and numerous phone calls to American Airlines have not been helpful to us.","","Couple Leisure","Economy","Vegas to Heathrow via Dallas","1.0","2.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Stacey Kidder","United States","2015-05-05","We flew round-trip Grand Rapids to Orlando. Never again. We knew prior to booking that we would need to pack light because of the baggage policy. We packed together (my husband and I) and checked one bag. We downloaded the app to our phones so we didn't have to pay for the boarding passes. We checked in and paid for luggage before hand to avoid any extra fee for that too. What we didn't expect was to purposely have our seats separated since we did not 'purchase' seats beforehand. You would think that when a husband and wife book 2 plane tickets together at the same time that they would put these two seats together. Big parties sure I can understand why they couldn't all be seated together but two people? Come on. Leaving Grand Rapids the man at the counter rolled his eyes and muttered the seats numbers and letters and that was it. Changed our seats to be together since there was room on the plane which is only fair. The lady at the Orlando ticket counter was a completely different story. She was rude and disrespectful. She insisted that there was no reason we should have to sit together if we didn't have children with us laughed when I told her she was being rude and refused to change our seats even though there was room on the plane to do so. She kept saying this was the policy and no seats were to be given for free. We paid for 2 seats on a plane we didn't want any specific seats we just merely wanted to sit together since we were going on a kid-less vacation and wanted to enjoy our time together. If there are 2 seats together that are open why couldn't we move to them without being charged? The nickel and diming for the baggage fine I get it. Purposely putting 2 passengers separate because you want more money out of them even when there is vacant seats? Distasteful. The flight attendants were less than helpful didn't look too thrilled to be working here either. The ride back to Grand Rapids left a terrible taste in my mouth and now Allegiant has lost me as a customer.","","","Economy","","","1.0","1.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Schemansky","United States","2015-05-01","Allegiant airline was exactly what I thought it would be - a cheap direct flight no frills but efficiently and effectively got me from point A to point B. I was very worried having read all the reviews but most people only come to sights like this when they have negative things to say but I can't say anything extremely negative - sure the seats didn't recline and weren't very comfortable and I wasn't given free snacks/drinks but I knew this going in. Will definitely fly Allegiant again! Great value.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G Mich","United States","2015-04-30","April 2015 - South Bend Indiana to Punta Gorda FL. The extra charges are absolutely ridiculous - we pay for our seats for our carry-ons to take it inside the plane extra 100$ if we want a carry-on to be checked we pay extra charges if we pay with credit card we pay even for a printed boarding pass. All these services are free on major airlines. And then the flights are very frequently very late. Our flight was 5 hours late. Awful service the worst airline. They advertise the lowest prices but all the extra charges added up to a final ticket more expensive than Delta and it's not worth it anymore. Also be aware that if you reserve rental cars through Allegiant when you pick-up the car you will pay all the taxes that have not been added to your ticket and these are substantial. I will not fly Allegiant again and I wouldn't recommend it.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Jennings","Canada","2015-04-28","Allegiant Air forced my wife to pay twice for her bag or wouldn't let her on the flight. Returning from Vegas to Vancouver April 27th and had prepaid for carry-on bags. As we were boarding the gate agent said her standard size bag was too big it is the exact dimensions allowed on their website. She has used the same bag twice before and never an issue we also measured with a tape just to confirm before we left. The agent demanded US$50 additional for the check bag fee after already having paid US$25 for carry-on and then once she got her card charged let her take the bag on as carry-on and put it in the overhead bin same place it was on all other flights. We watched dozens of passengers with the same size or larger bag board without a word one had a stuffed duffle bag over 3' long double the allowable length not a word. We will never fly them again. Once you factor in all of the additional fees this discount airline is a total rip-off. Do yourself a favour and fly with a reputable airline not Allegiant Air.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Sam Indelicato","United States","2013-08-21","New York (JFK) - Rome (FCO) on 7/23/13. The plane was very nice and clean. However the service was terrible. In New York we approached the counter at the gate to fix our tickets because our seats were wrong. We told the lady working there and she said that you have seats and you should be happy. I have children and they were seated in different parts of the plane. Eventually we began to argue with the worker because they ignored us and we had to beg with another for our assigned seats. Once again the plane and food were fine but the blankets were dirty and smelt terrible.","","","Economy","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Derya Karas","United States","2013-08-15","Chicago O’Hare to Rome on 7/20/2013. Flight AZ0629. Rome to Istanbul Ataturk on 7/21/2013 Flight AZ0702. Istanbul Ataturk to Rome on 8/11/2013 Flight AZ0703. Rome to Chicago O’Hare 8/11/2013 Flight AZ0628. Not thrilled with our experience. The meals have very little in them and didn't fill us up at all. Crew appear to be unhappy with their job. Service is extremely slow. Smiles are rare. If you express your opinion on something ask for extra food they become defensive. My husband's headphones wouldn't stay plugged in my daughter's remote control wasn't working. The blankets that come in a plastic bag didn't smell clean at all. I doubt that they were washed. The restrooms smelt bad and looked dirty. Planes were old. The tickets were cheap and you get what you pay for.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Christina Pyrlidou","Greece","2013-08-15","We flew to Amsterdam through Rome and came back yesterday following the same itinerary. The planes were in bad condition all 4 of them and there was no food served on any of the 4 flights. They just offered us some cookies or salty crackers and a drink. On our way to Amsterdam we were starving. My friends flew to Amsterdam with Aegean through Munich and they had 2 hot meals!","","","Economy","","3.0","2.0","0.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Gocer","Canada","2013-08-05","Service: Flight attendants were surly and unhelpful on every 6 flights we took last month. After sitting on a hot plane 45 minutes late in departure from Rome to Toronto I asked an attendant to please ask the pilot to make an announcement and give customers some information her answer was ""He's too busy to make an announcement"". Food service was late no water available unless you got up and went to the back of the plane. Food: The worst in the world. Snacks are nutritionally awful and are always served late. Seats on the flight from Toronto to Rome were falling apart fabric ripped in many places seats dirty no magazines or information cards. Few toilets were working properly. Entertainment: There was one screen that comes down which was hard to see. There was one movie on a 9-hour flight. In short a memorable experience on Alitalia. A very bad one.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","William Gustin","United States","2015-07-17","Flight from Boston to O'Hare, fair to good. Basic experience. AA did not handle the flight delay well in O'Hare - assigning late inbound pilots who were near time-out for active service on an already delayed departure flight to an airport with a curfew time. O'Hare frequently has runway holds and queues to make things even later. We ultimately returned to a different gate due to timed-out pilots for our now cancelled flight but then they didn't have the staffing available to open the gate and get us started with rescheduling flights for an additional 20 minutes - blowing any chance of catching some of the last flights to Southern California for the night. It was just one setback after another. My recommendation, if your flying AA - stick with the hub in DFW, at least they may have the extra resources there to keep things moving. I was dumbfounded by the decision tree and mitigation process for the not so uncommon event of a cancelled flight at O'Hare. No hotel help, a silly dinner voucher for some restaurant that might be open in the terminal after midnight, and just not a whole lot of explanation. Yes, the rain did cause part of the delay, but really no responsibility was attributed to the airline for the other factors that weighed into the cancellation. I am now flying home on a competitor along with at least 5 others I recognize from that fateful night.","Boeing 737","Business","Economy","Boston to Orange County via O'Hare","2.0","2.0","2.0","1.0","","1.0","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C M Lilley","United Kingdom","2015-07-17","A depressing experience. Flight delayed nearly 4 hours with no explanation. We went through a secondary security check so water purchased after primary security was confiscated. I should be grateful that AA takes security seriously but several people came through that check with water not found by the baggage checkers. The cabin crew were rude, unfriendly and very unapproachable especially when we needed water. There were passengers in the front seats who we assumed were airline employees. They were given priority treatment with much joking with the crew. All very unprofessional. At take-off and landing there was very little attempt to ensure seat-belts fastened or seats upright. To get on to a British Airways ongoing from Miami was a true joy.","","Couple Leisure","Economy","Lima to Miami","1.0","2.0","1.0","1.0","1.0","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ryan Kuhlmey","United States","2015-07-16","Flew from Vegas to Chicago O'Hare, en route to Buffalo. Was informed via voicemail my next flight was delayed and then another canceling. I called the given number to get booked for the next flight it was not until 8.30 am. She said I would get info through email that never came. They had cots present to sleep on but failed to mention they wake you up at 4am. Sat at my gate for 4 hours just to find out they had changed it without me knowing about it so I had to run to my next gate. I got there with 10 minutes to spare but they closed the gate, would not let me on, and said that my ticket had not been issued when I had it present on my phone. Next flight was not until 3 pm, luckily was on standby at 12 pm where I managed to get on an ""overfull"" plane last minute. Arrived home 14 hours later than I paid for. Used their gogo service and paid $6 for a movie that cut off after 30 minutes, no refund. They don't even offer complimentary peanuts on a 4 hour flight. Never will fly with them again.","","Solo Leisure","Economy","Las Vegas, NV to Buffalo, NY","1.0","2.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Marc Waldauer","United States","2015-04-26","Syracuse to Fort Lauderdale 4/17/15. Fort Lauderdale to Syracuse 4/20/15. Both flights delayed about 40 minutes but was probably due to congestion on runway in fort Lauderdale which delayed arrival in Syracuse. Bought seats 3 months earlier because it was getting old having to drive to Buffalo to get a direct flight. Read their instructions carefully so we knew to check one large piece of luggage and 2 personal items to stow under seat. Paid for two seats in aisle's 10 (flight to Ft Lauderdale) two seats in aisle 11 on return flight. Also paid a little extra for my window seat. All add on fees are stated clearly when you book the flight. Since we booked 3 months in advance and it was not a special holiday weekend we got a good price. With travel insurance the total cost for 2 round trip tickets was $540. The planes may be older but the one we flew was recently refurbished. It is spartan and if the flight was longer my back and bad hip would have paid the price. The leg room is fine (I'm 5'6) and the seats are large enough. They could use a bit more cushioning so maybe next time I bring a cushion. The seats do not recline which is a negative unless the person in front of you would have caused a problem if he or she wanted to. The staff was friendly but you can only buy beverages (no coffee) or calorie galore little snacks (purchase by credit card only) for a modest cost. Bring on board your own food and the problem is solved. They deliver what they advertise. A modest cost direct flight. You won't get stuck with a connecting flight or have to drive to a city with a direct flight. There are no surprises if you read the material. Is a free carry on item cheaper when the total cost is higher. Obviously my opinion would be altered if the delays are endemic and since the planes are old I can imagine the frustration of sitting at an airport for hours awaiting a replacement to arrive. Other interesting titbits. They load the plane from front to back and they keep the boarding pass at the gate (so remember your seat assignment). I was pleased overall. If I want more comfort a different airline might be in order. After all Buffalo is a nice city to visit and fly in and out of (if the thruway is open).","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Joetta Figg","United States","2015-04-23","Flight staff were standoffish. Flight 990 PGD-IND and flight 991 IND-PGD. The air was blowing in around the oxygen panel to the point that we had to be moved mid flight to another seat. Even though we were delayed 2 hours the sign at either airport never read anything but on time. The driver on the other end had no idea we were going to be two hours late. Had to board the plane from the stairs at the back of the plane! The plane was so cold coming home you could have kept meat frozen. The Air nozzle was broken and couldn't be turned off. Plane was full nothing could be done. I finally shoved a piece of paper in it to deflect the cold air. The captain spoke so fast that he couldn't be understood. Will I fly with them again - no.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G McDonald","United States","2015-04-22","After reading some reviews I was a little sceptical seeing how this was my first time using Allegiant Air. The plane departed from Knoxville TN on time and landed in Orlando on time. I looked up bag information online before the flight and there were no surprises as some reviews had mentioned. There were snacks on the plane for sale and the staff was courteous and helpful. The seats on the plane were comfortable as an economy airplane seat can be expected. This is the perfect airline for anyone traveling light or just looking for the best price. Will definitely plan to use Allegiant again in the future.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Deb Paris","United States","2015-04-19","Leaving Cedar Rapids Iowa going to Las Vegas. Plane issues forced a change of planes and a two hour delay. Airline changed the gate number at the last minute. As we pushed back from the gate I got a text message that the flight was delayed 1 hour. Why did they bother boarding us if there was a problem? We are told that because temp was 90 degrees it was too hot for this type of plane to take off. This is a common condition in Las Vegas. Why on earth does this company even have this type of plane here if it isn't suitable? We were then told that we must remain on the plane 20 minutes. If the plane can't take off why were we still on it? We are then told we were waiting for paperwork. Another ""plane delayed text"". After 2 hours and 10 minutes we were unloaded while a different plane was prepared. We were boarded onto an identical aircraft then we were told that the plane could indeed take off. After 7.5 hours we were finally in Iowa.","","","Economy","","","2.0","3.0","3.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Vecchi","Italy","2013-08-05","MXP-JFK and BOS-LIN via FCO economy class. All flights on time operated on well maintained aircraft's (A330 on intercontinental legs A319 on domestic one). Excellent and working inflight entertainment while the food was more or less the standard of economy class eatable but no more. The real point of weakness of Alitalia are the cabin crews sometimes professional but often with no enthusiasm at all for their job. All in all Alitalia offers a good product.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Berger Brecht","Belgium","2013-07-28","Flew last week from Toronto to Brussels via Rome on a brand new A330 and on an A321. Both flights left on time and in Rome we landed 30 mins in advance. Flight attendants were very courteous in both flights and the meal on the intercontinental flight was absolutely of excellent quality abundant and any drink for free without limitation. The entertainment system on board is modern and varied to spend so many hours. In general the service was thus above the average of other European airlines and we have not encountered any problem during transit in Fiumicino.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Shirley Wells","Canada","2013-07-28","Our experience with Alitalia was very poor. We paid extra for seats with more leg room only to find that because of the extra space passengers as well as the staff used this room as an aisle so we actually had to keep our feet tucked under our seats so that people weren't tripping over us. Then the overhead lighting didn't work nor did the audio equipment. We found some of the staff to be extremely unfriendly. Gate line ups were very chaotic. Would never fly with them again.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Palumbo","Brazil","2013-07-28","From Istanbul to Rome on June 29. Check in agent for Business Class refused to attend us though is clearly mentioned that they ""welcome"" passengers flying Classica Plus at this counter. Returned to the queue and once attended was informed that my suitcase was with extra kilos. So I had to explain and teach to the agent that as I was coming from Brazil I was allowed to carry 2 pieces of 32 kg each and not 23 kg as she was trying to convince me. They don't even want to have ""the job"" to read carefully the e-tkt before mention such a thing. Third trip with this airline and always with issues.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Michele Cohen","Spain","2015-07-15","Our flight was delayed 5 hours due to a bad computer part. We were repeatedly given inaccurate information about the length of the delay. Told AA had to get the part from UA, then told part had to be flown in. Then part was on UA plane in hangar. Told it would take 5 minutes to swap out. Took an hour to remove, another hour to install and then testing began. After 2 hours of delay, given $12 meal voucher. You can't even buy a pre-made sandwich at ORD for that amount. Missed our connection and the rebooked one too. Trip that should have been 16 hours to my home took 24 hours. AA gave me 5000 air miles, which costs them nothing. ","","Couple Leisure","Economy","Chicago to Heathrow","1.0","3.0","3.0","3.0","1.0","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Asif Rahman","United States","2015-07-13","Pleasantly surprised at how comfortable the flight was. Plenty of leg space, great overhead lighting, great seat back entertainment. I had asked for a vegetarian meal - which showed up and was delicious.","Boeing 777","FamilyLeisure","Economy","DCA to GIG via MIA","8.0","4.0","4.0","4.0","5.0","4.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Wilson","United Kingdom","2015-07-13","ORD-MSY, 1st July. Online check-in was swift and simple, no delays and friendly ground and air crew. Basic plane so no wifi or IFE but it was only a 1.5 hour flight so can't really complain. A bit of a bumpy landing in the rain but very well-handled by captain and crew. Was served a complimentary drink but no food, but again only a 1.5 hour flight. Would happily recommend AA to others.","Unknown","Couple Leisure","Economy","ORD to MSY","7.0","3.0","4.0","3.0","","3.0","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Record","United States","2015-04-19","I set out to fly on Allegiant Air because I thought it would be a good deal and time saving since my family lived in Northern Maine and I live in Florida. First off I'd like to say that when you add up everything extra you have to pay for on this flight you really aren't saving that much. The plane I flew on was old and uncomfortable none of the seats would recline at all and the seat I paid extra for didn't have extra legroom compared to other airlines normal seating so I can't imagine how little room you got on the rest of the plane. During the flight you have to pay even for water. On my way back my flight was delayed 3 hours which is not enough alone to really upset me but when asked what was going to happen if they couldn't find a replacement plane they informed us that we would have to wait till tomorrow and absolutely refused to try and put us on other airline's flights nor did they even say they were sorry. As far as I'm concerned paying a little more is worth it to know that I'll fly on an airline that will get me to where I need to go!","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Marina Hadjisolomos","United States","2015-04-19","We are frequent flyers in the US as well as Europe. Last time we travelled with Allegiant was horrible. The staff was rude we needed water and they didn't offer us any they seated us separately even though we booked our tickets months before and they had many empty seats to seat us together but they refused to. They also try to charge everyone for even 1 extra pound of luggage weight and they make you actually take a shoe off your suitcase and place it in your hand luggage to make the weight exact. They also tried to charge us for our carry on a normal size carry on that we take on every airline and never had any issue. Staff on the ground and on the plane were so rude. We will never fly with them again.","","","Economy","","","2.0","1.0","1.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","E Baba","United States","2015-04-14","I've been flying Allegiant for years now between Ft. Lauderdale and Knoxville TN. No delays in the last year so I'm pleased (lucky!). The trip last week was my first on the different plane and I just hate the new seats. Hard and too straight my back was so achy I couldn't wait to arrive. I don't suffer back pains so I know the seats were the culprit. It's bad enough that they're so narrow but now they're like a board. It's not a long flight but must they make the ride so unpleasant? Don't they know how to make seats a little more comfortable?","","","Economy","","5.0","1.0","3.0","0.0","0.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Petersen Brandi","United States","2015-04-14","Flew from Honolulu Hawaii to Las Vegas last night on flight 1050 with 13 family members. Flight was delayed 5 hours due to maintenance. I understand things happen beyond the airlines control. After sitting in the airport for 5 hours we board and find out no complimentary anything - not even water. Again totally fine. But when I am paying full price for food and drinks and the flight attendant assisting is beyond disrespectful to not only me but other people on the flight making comments like ""didn't the snack cart just come around?"" to a guy who was in the bathroom and missed it. Was extremely disappointed in the customer service I thought they were just rude to me. When someone is paying for over priced food and drinks after sitting in the airport not knowing if we are even going to be able to fly today. At least show some customer service.","","","Economy","","3.0","5.0","1.0","2.0","3.0","","","4.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Nicolov","United Kingdom","2013-07-23","VIE-FCO-CTA-FCO-VIE. Avoid this airline at any cost. Non existent customer service - overcharged for a pet in the cabin (EUR 158 for 4kg dog). CTA check-in and through security big shambles. Although we were at check in 2 hrs prior almost missed the flight because of long queues. When I've asked the local staff to assist and check us in so we don't miss the flight the response was ""I don't care""! No organisation at all - people jumping queues rude staff running from one plane to another as no stairs to disembark etc. Stress all around. Easyjet is like a bizjet service compare to these people.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Delphin","United States","2013-07-23","A party of 9 family members flew from several locations around the US to Rome and Italy for a vacation. 4 of the members flew back from Rome to the US yesterday on Alitalia. The 4 who flew Alitalia were disappointed with the level of service on the plane. Meals were noticeably sub-par when compared to the service 2 weeks earlier on other carriers and the service provided by the carriers flown by other members of the family. Surprised at the announcement 4 hours before landing that ""drinks and snacks are available at the rear of the plane."" We also noticed that the staff made one sweep of the cabin collecting food containers. Anything after that was not picked up. As we deplaned the plane looked like a park after a rock concert: paper napkins cups and wrappers everywhere. The cloth seat covers were soiled and in poor condition. The only good thing I can say is that the pilots did an excellent job. Flight and landing were smooth.","","","Economy","","3.0","3.0","2.0","2.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","I Forster","Spain","2013-07-22","Last Autumn we booked to fly from Malaga to Toronto via Rome. On arrival at Malaga we received our boarding passes for both flights the second flight showed a take off time of 1700 not the 1000 we had booked and had confirmed. When we arrived in Rome we had difficulty finding out what the problem was. After much haranguing of staff we eventually got a meal voucher (limited amount) and a phone call to our family at destination. The flight eventually took off at about 1800 an 8 hour delay.","","","Economy","","","3.0","4.0","4.0","4.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Roger Stone","Australia","2013-07-21","LHR-FCO-FLR-FCO-LHR in a mixture of Business and Economy and a mixed experience overall. Check-in at LHR was a little confusing and I recommend looking out for the special check-in area (not signed) for business passengers. I found the food offerings on Business quite disappointing and the business lounges pretty poor. Nevertheless the service was pleasant and the short flight from Rome to Florence quite an exciting experience.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Susan Casby","United States","2015-07-13","First they changed my flight time in London so my layover was 5 hours, then I get to Chicago and they wait until the last minute to change the gate which was a 15 walk from the original gate. They changed my flight time there to another 5 hour layover then the flight was delayed again to leave at 9 pm. Because of AA my travel time was 31 hours in length with no apologies. No one wants to help or answer any questions they don't care about the passenger I will never fly AA again.","","Solo Leisure","Economy","Chicago to New Orleans","1.0","1.0","1.0","1.0","2.0","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Paul Pine","United States","2015-07-12","Awful plane, dirty, very cold, unresponsive crew. I am platinum with this lot but it is out of necessity. American Airlines really is the bottom of the barrel.","","Business","Economy","Miami to Las Vegas","1.0","1.0","1.0","1.0","2.0","1.0","1.0","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jezrel Sabaduquia","United States","2015-07-11","First Class on A321 Transcon. Ground service was excellent. Flagship Check-In was fantastic, very spacious and modern space away from the crowd. After check-in, I was escorted to the front of the TSA Pre-Check Line and was done with security in two minutes, although I wish the agent was more jovial. Flagship Lounge great with plenty of breakfast options and an extensive beverage selection. The lounge was not crowded. Seating was comfortable and WiFi was fast. Overall, a great space with much better food and drinks than the regular lounge. Flight was good. Seats were spacious with tons of storage. Power ports, USB plugs, remote control and a bunch of other features located by your seat. Seat was private, minor complaint would be the firmness, wish there were a lot more soft like the ones they have on the Boeing 767-300s. TV screens were huge, great interactive map with plenty of entertainment options. The purser was interactive and friendly, although they lack some finesse. She dropped my appetizer on the floor and constantly spilled liquid on my tray table.  Food in abundance, they also introduced a new menu that I got to try out. Appetizer, main and dessert were all good quality, although nothing memorable. Salad was extremely disappointing. It tasted and looked like leftovers from a prepackaged bag of salad and the dressing was oily. Overall, food could have been better although for a flagship route, American should step up their game, considering Delta offers excellent inflight meals on shorter flights. All in all, the flight was great. Excellent ground service, good service, great seat, although food needs some improvement.","A321","Solo Leisure","First Class","JFK to LAX","7.0","4.0","4.0","3.0","4.0","4.0","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","P Termaat","United States","2015-03-30","Round trip flight to Clearwater FL. Both flights delayed over 3 hours. There was no apology no offer of a free beverage. At the flight end we were asked to align our seat belts and pick up other peoples trash. With all their up charges and fees our trip would have quicker and less expensive with a major airline with 1 stop. Not worth the hassle.","","","Economy","","","3.0","2.0","2.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Horan","United States","2015-03-30","The flight from Grand Rapids to St. Pete's was our first and our last with Allegiant. On our way down to Florida our flight was delayed 3 hours with no explanation other than ""mechanical issues"". When we arrived at our gate there were two cases of (warm) pop and one case of (warm) water. When we asked the gate agent when the incoming plane would be arriving he told us 30 minutes. Much to everybody's surprise there was a plane at the gate 5 minutes later. Upon boarding the plane our flight attendants showed their true colors and lack of professionalism of Allegiant Airline. They made light of the life preserver located under the seat in the event that ""the flight turns into a cruise"". That is not only an extremely unprofessional comment but it certainly did not sit well with an already anxious flyer. For our returning trip we arrived two hours ahead of our scheduled departure as instructed. When we attempted to check our bag we were kicked out of line along with everyone else on our flight because Allegiant could not ""handle"" us at that time. We waited another half hour before being allowed to re-enter the line to check our single bag. We hoped that was the worst we would have to deal with that day but sadly we were wrong. After boarding the aircraft we proceeded to sit on it for an hour and a half with no idea what was going on. Finally we were told that we would have answers within the next 5 minutes as to what the situation was and we didn't. We deboarded the plane and sat in the airport for an additional 2 hours. When I asked the gate agent what was going on I was told they didn't know and there was nobody that I could speak with to find out. I will never fly Allegiant again. Although they may appear to offer customers a deal the headache they inflict is not worth it. I strongly urge anyone considering to fly with them to reconsider.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G Fish","Canada","2015-03-25","We flew from Toledo OH to St Pete/Clearwater this past week. At both airports we were treated courteously and efficiently. We downloaded the Allegiant app and so downloaded our boarding passes for free and with no waste of paper. Perfect. Our flight was short so it didn't matter to us that the seats did not recline. In fact space was tight and reclining seats would have likely caused some conflict. The seats were comfortable but again I wasn't travelling far. We packed our own snacks (cheaper and much healthier) and brought our own drinks on board. No inflight entertainment but a small inconvenience given our cheap our flights were. Love that Allegiant flies into smaller airports as it makes the whole process easier. Very pleased overall and would book with them again.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Parham","Canada","2013-07-21","Our flight from Rome to Toronto (FCO-YYZ) was a 9 hour flight and there was no inflight entertainment. For a 9 hour flight!","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Palumbo","Brazil","2013-07-21","June 8th Rome to Genoa. Tried to check in through the machines available however all of them were unable to make the procedure due. Had to stay on the line for check in. Once at the gate passengers were informed that the flight was delay due to the late arrival of the aircraft in Rome. (No more information provided). Only on board captain informed us that due to an emergency landing of an another aircraft one of the two runway was closed. Due to this fact we had to wait around 1 hour with the doors closed awaiting the clearance for push back. Can't blame Alitalia for this but the ground staff procedure was unprofessional at least. Actually we stayed inside of the aircraft still on the ground for almost 2 hours. Once again at least I was expecting someone to advise me to buy some food before boarding the aircraft. For a flight of 40 minutes it took almost 5 hours.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Palumbo","Brazil","2013-07-19","In June we went on vacation to Italy and as we had a multiple city itinerary only this airline could serve us without the hassle of connecting flights. Outbound flight from Sao Paulo to Rome was uneventful however the seat pitch of the Premium Economy definitely does not exist. It only goes a bit down and that's all. If you are lucky and get the first row then you'll have more legroom otherwise save your money and fly on economy. Prior to take off you got a travel kit and a glass of juice or sparkling wine. The main meal though better presented was mediocre. I pre ordered a vegetarian meal totally uninspiring. No taste no sauce. Arriving in Rome the baggage claim was delay because the ground staff could not open the compartment.","","","Premium Economy","","3.0","2.0","3.0","2.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Grill Webster","United States","2013-07-15","I recently flew JFK-FCO on Alitalia's Airbus A330. Everything was fantastic. Flight attendants were all very nice except for one who wasn't very friendly. I got up to go to the bathroom the curtain was closed but the bathroom was right behind it. I opened the curtain and she gave me a rude glare and snapped the curtain shut. I had to go use a bathroom behind where I was. Anyway the seats were excellent. I will definitely fly Alitalia again on my next trip to Italy.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Carlos Montemayor","Philippines","2015-07-11","The flight was okay. Legroom fine, snacks were okay, the average you would expect from a domestic flight. However, let me emphasize on the poor baggage handling on this flight. We arrived at the Terminal, 4-5 hours before boarding time, just to be sure. We were allowed to check-in. However, upon arrival at our final destination (STL), our bags were not with the plane. They were not on any of our flights! As it turns out, our bags never left New York.  We thought that being very early for our flight guaranteed every detail to be fine, including our luggage. However this event was truly a disappointment.  I still would recommend this airline to other people, as my other flights were fairly average, and didn't go wrong like this one.","","FamilyLeisure","Economy","New York to Chicago","7.0","5.0","5.0","5.0","","1.0","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Carlos Montemayor","Philippines","2015-07-11","Toilets were fine, seating was good. Food average (but at least there was food!). Great staff, pilots and overall a good experience. Some issues with our baggage as it appears our baggage never left New York (ORD to STL was a connecting flight from JFK). This issue was resolved quickly as our 4 pieces of luggage were delivered free to the place we were staying at in St Louis. Overall, our flight with American was fine.","","FamilyLeisure","Economy","Chicago to St. Louis","7.0","5.0","5.0","5.0","","2.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Y Kapur","United Kingdom","2015-07-10","Firstly, the transatlantic flight from BHX to JFK had no IFE, the staff service was inefficient and toilets dirty. Why on earth use a glorified 737 for long haul? After the flight from NYC to Dallas, which was delayed by 1hr, the final leg - Dallas to Lima was the same as above - with the added extra of a broken AC socket. Now I have found out that American have taken us off the return flight of MIA to JFK (then BHX) and given us a detour of MIA to ORD, ORD to JFK, so now have 3 stopovers, without notifying us. Awful.","Boeing 757-200","FamilyLeisure","Economy","BHX to Lima via JFK & DFW","2.0","3.0","3.0","1.0","1.0","1.0","1.0","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","James Voit","United States","2015-03-25","My wife and I arrived two hours early to check in. Just before boarding time we were informed the flight was late. The flight was delayed three hours in good weather. After boarding and waiting to take off we accelerated down the run way and came to a screeching halt. The plane was not fit to fly and we were returned to the terminal. At this point it was mass confusion people were standing in lines with no instruction or guidance. We finally managed to get our luggage back but unable to contact Allegiant about anything else.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Ben Bartlett","United States","2015-03-18","There is a reason they only offer flights that no one else does. They have more hidden fees than any airline I have ever used by about triple. You pay outrageous bag fees fees to choose a seat fees for in-flight snacks fees for boarding passes fees for a carry on. Make sure you don't take full size luggage or anything but clothing or you will be over the weight limit. Overall flying with Allegiant was the worst flight experience of my life. No inflight entertainment or even the option to purchase it.","","","Business Class","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Pat Murf","United States","2015-03-17","Boarded the plane and were deplaned due to mechanical issues in Phoenix/Mesa. Over 4 hours to fly in a replacement plane from Vegas an hour or less flight. Purchased trip insurance for flexibility tried to call their Vegas customer service number 4 times left on hold for anywhere from 45 minutes to over an hour each time I tried never did get through. Yes they will try to nickle and dime you on everything and no more free parking at Gateway hub. Last time using Allegiant.","","","Economy","","","4.0","5.0","0.0","1.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Troy","United States","2015-03-17","I could go on and on about late flights and horrible experiences with Allegiant Air. I have flown approx 6 times with them in the last 12 months and 10 out of 12 segments have been late. I understand a few mins but I'm usually talking 30 mins to 2 hrs. I'm sitting in Punta Gorda as I type this at 2.44 pm for a 3.05 departure the board says we are ""on time"" ( but it always does) however there isn't a plane anywhere in sight on the tarmac. All us passengers are sitting around telling stories of our past experiences with this 3rd world airline and we keep wondering why we do it. There comes a point when the $100-$200 savings isn't worth the savings when u waste an entire in sitting in an airport. Never Allegiant Air Southwest I'm coming back to you on my next trip in 4 weeks.","","","Economy","","","0.0","4.0","0.0","0.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","T Stucchi","Italy","2013-07-09","LIN-LHR-LIN. Both flights on time first one on an old but clean and comfortable A321 second one on a newer A320 with personal LCD screens on each seat. Good legroom good value for money and adequate service. I would definitely fly them again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Poole","United Kingdom","2013-07-09","LHR-FCO-CTA return in June. Overall it was a good experience but in the months between buying the tickets and the actual flights they changed our itinerary 3 times. This was due to departure time changes and eventually cancellation of the domestic leg. These changes were communicated to us in email and in Italian language without offering alternatives refund or assistance. Bag drop at LHR a bit chaotic as Alitalia operates several flights in the morning and it seemed not enough desks were open. We ended up waiting 40 minutes in the queue before getting fast tracked along with other passengers on the FCO flight. At FCO they seem to operate a coach service for every single flight. One flight out of 4 was significantly delayed (FCO to LHR). I liked the generous legroom on board. No sandwiches given out like BA does on European flights only a small pack of crisps and a drink. Flight attendants were professional and helpful. Despite the above issues I would fly with Alitalia again as they were helpful and professional when needed.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Trittoni","Brazil","2013-07-07","Flew Sao Paulo - Naples (connection in Rome-Fiumicino) June 2013. Flight attendants sometimes rude. Tried to upgrade from standard economy to premium economy but the upgrade cost was twice the cost of the entire ticket. Seats 20A and B. Seat 20A had a large box under the seat in front of me that really bothered me on the long flight. Catering was ok. Flight to Naples 3 hours delayed due to a hard landing at Rome airport that closed one of the runways.","","","Economy","","5.0","2.0","2.0","4.0","4.0","","","4.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Andrea Motetti","Italy","2013-07-07","Rome - Chicago June 21st Business Class. Plane was an A330 almost new. The ""Magnifica class"" is very comfortable the seats are spacious the food is excellent. The entertainment system was good. The problem was the staff. We were diverted to Detroit because O'Hare was closed for a thunderstorm. The problem is that we were left alone in the Detroit airport for about 7 hours without any kind of news or assistance. The crew just disappeared with no explanation. Very unprofessional!","","","Business Class","","2.0","5.0","1.0","5.0","4.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Tonia Kee","United States","2015-07-09","This was the worst experience I have had with an airline and if at all possible, I will choose another airline for my next travel plans. We had a delay and then cancelation going to Montego Bay and the same (but worse) on the return flight. On the return home, we missed our connecting flight in Charlotte because there was congestion on the runway. The next flight was not for three hours. Then that plane was late and needed repairs, so after seven hours in the airport, we finally got on a plane to fly the 45 minutes from Charlotte to Atlanta. The airline offered us nothing, no vouchers or anything else, for causing us to miss our connecting flight. We just got attitude from the employees.","","FamilyLeisure","Economy","Atlanta to Montego Bay","1.0","2.0","3.0","1.0","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ramon Scoreducas","United States","2015-07-07","We arrived at Reagan Airport from LaGuardia to connect to an 8.40 am flight to Los Angeles. Predictably, the flight was late arriving, which was fine, as the connecting flight to LAX also was delayed. To 10 am. Then 11 am. Then the sign at the gate said to check at 3 pm. The aircraft was having ""maintenance"" issues which I learned only by calling the Platinum Desk. The plane was removed from the gate and taken back to the hangar. We were told we'd be boarding at 3.30 pm. And some of us - perhaps 10 - did board, only to be told to disembark. The pilot had ""timed out"" after waiting around all day like the rest of us. A few minutes before 4 pm, another pilot showed up and boarded the plane, but he strode off after a few minutes. The flight was then canceled altogether. I managed to secure a seat on a 6.17 pm flight to LAX via Chicago. In the meantime, I complained to a gate agent about the inadequate service and ""surly, ill-mannered, uncommunicative"" agents. The flight to Chicago eventually took off, and we connected from there to LAX, arriving at the California airport around 11.15 pm. My original itinerary had me arriving at 11.29 am. No explanations, apologies nor compensation. Just an awful experience all-round - and all too typical.","Boeing 737","Business","Economy","LaGuardia to LAX via DCA","1.0","2.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Stephen Lind","South Africa","2015-07-07","Coming off flights with Qatar Airways, I was on my last leg to New York with American Airlines. To start, the boarding began 20 minutes late because a previous American Airlines flight to Seattle was delayed. CDG is a shocking airport. I wasn't looking forward to the old B767 that we would fly either. But flight took off on time and wasn't that bad. I slept most of the time, partly due to a lack of personal entertainment. The only entertainment was an overhead screen showing some terrible movie. Crew was good, particularly one. Can't remember his name but you'll know when you meet him. Food was okay, main meal was decent, the ice-cream and snacks were excellent. Flight landed on time. So all in all a very average flight, but I won't recommend it.","Boeing 767-300","FamilyLeisure","Economy","Paris CDG to New York JFK","5.0","2.0","4.0","4.0","1.0","4.0","1.0","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Prior","Canada","2015-03-17","Mar 1 2015 Niagara Falls to Punta Gorda. Text received after arrival at airport (ie 1 hr in advance) that there was a 2 hr flight delay then a further delay and by 10.30 pm they cancelled the flight. No food offered (some pop but you had to go looking for it the certainly did not tell you). Did put us up in the Super 8 for the night. Flight rescheduled for 1.30 the next day got off the ground around 4.00. We had also prepaid for a car for the original time booked but lost a full day. Return flight March 5th also received notification of 3 hr delay after checking in at airport this flight was ultimately 4.5 hrs delayed - no reason given no food or beverages offered. I do not mind discount I understand prepaying for luggage etc (although not even free water onboard is inhumane) and am a frequent flyer but the service or lack thereof with this airline is beyond deplorable.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Vander Meulen","Canada","2015-03-17","It is worth booking with Allegiant only if you book early for the best possible deal and do your homework. I did not do the former but was glad I did the latter (which if you're reading this you are also doing.) Pack light or the charges add up. Bring food and fill a beverage container after security or the charges add up. Print your boarding pass before heading to the airport yup more charges. Finally keep your expectations in check. This airline is a means from A to B not a 'travel experience' on which to build memories. There's no in-flight entertainment or free food. Best for relatively short trips that do not require frequent washroom use. Oh and contrary to many reviews here I found the crew to be attentive good-natured and even humorous.","","","Economy","","6.0","4.0","4.0","0.0","0.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jamie Jacobs","Canada","2015-03-17","We just flew out of Niagara Falls. We are Canadian and saved a lot of money by driving the extra hour or so our only snag was an ice storm we had to drive through. Long story short we sat in the airport all night waiting for our flight to arrive from Sandford after they couldn't land because of poor weather conditions we were all shipped to a local hotel where we stayed at no charge. The next morning we were all given an $8 food voucher and a $100 credit. The airport was small the people were friendly especially the flight attendants to and from Sandford! I will definitely be flying with Allegiant Air again!","","","Economy","","10.0","3.0","5.0","5.0","1.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Hector Martinez","United States","2015-03-17","On March 5th we traveled to Las Vegas. Assigned separate seats even though we bought tickets together - not good. Accept credit card only to purchase items onboard - not good. On the way back from Las Vegas to McAllen we encountered weather problems and had to land in Laredo. We land in Laredo and were told we had to stay in Laredo overnight due to bad weather. Allegiant did not provide nor offered any assistance. If we wanted to drive back to McAllen it would be at our own expense.","","","Economy","","","3.0","3.0","0.0","2.0","","","0.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Lata","United States","2013-06-25","I flew YYZ-FCO. Boarding was chaotic and the flight delayed by poor organization. The plane was old - dirty panels falling off the bathroom walls and bathroom doors that wouldn't close. The ""entertainment system"" was of the old tiny-dropdown-screen variety and even half of these didn't work. There were two functioning music channels. Food was appalling - and I'm not that picky on airlines. An inedible leathery over-microwaved ""pasta"" dinner and a ""breakfast"" that consisted of a tiny carton of yoghurt a small cup of watery lukewarm coffee and a pack of Oreos. The flight attendant sighed and said ""the staff complains all the time but until passengers complain more loudly they won't do anything."" A shame.","","","Economy","","","3.0","3.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Saul Carpenter","United States","2013-06-23","Chicago to Naples: No place to keep baggage / tight seats / no inflight entertainment / seating area lights (above each seats) were not working. Flight crew disinterested. All in all - I tried to save some money and instead got pennies worth of service for a few dollars less. Naples to Mumbai: just about the same - dirty seats food was not up to the meal request I made. Insolent staff. Toiletries for the rest-room were consciously missing and in spite of passenger complaints to the same - they were not replenished just because they weren't loaded in the first place. It was a 1 hr transit.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Maria Sen","Brazil","2013-06-23","Sao Paulo to Nice (connection in Rome) on the business class (AZ0675 14 June returning AZ335 22 June). Airplane was broken and the only person available to give any information took hours to let us know what was going on. The next flight was the next day at 7am. When we arrived in Rome we had missed our connection we had to pick up our luggage and take a bus to a hotel. Nobody was there to help us. On the flight back to SP there was an electrical problem the seat didn't work so I spent 6 hours with a broken seat and didn't get any sleep at all. The movies were old.","","","Business Class","","4.0","1.0","2.0","4.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Sasha Viereskovy","Russian Federation","2013-06-21","FCO-LED. Alitalia has one of the best services I've tried. The airplane was new all seats was comfortable and provided by personal TV staff were very polite. We landed 30 minutes in advance. Recommended!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Pamela Laurenzo","United States","2015-07-06","Our flight from Miami to Boston was supposed to depart at 7.45. We did not leave the airport until after midnight. Nobody was offered an explanation as to why we were delayed. We had not one, but 3 gate changes, and our party was traveling with someone who needed assistance. The airport in Miami is huge and after the last gate change, we were told that our flight would leave in 30 min. The AA agent made one phone call for assistance and then left us to our own devices. We had to frantically scramble to find a golf cart, wheelchair, someone to assist. Many of the other passengers on the flight were outraged and not one AA representative gave us any reason why our flight kept getting postponed. Finally, when we boarded at 11.30, the pilot explained that extreme weather kept us from leaving on time. Not sure if I buy this explanation, as other flights departed, but at least he offered an explanation and an apology. Not even a packet of peanuts. Our original departure point was Aruba, and we'll fly JetBlue next time.","","Solo Leisure","Economy","MIA to BOS","1.0","1.0","2.0","2.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Roger Hanson","Australia","2015-07-06","Flight cancelled from JFK to Cancun. I have had mobile app downloaded from American Airline's website that told me all the time the flight was on schedule. Arrived at airport to see on the boards that flight cancelled. Directed to counters to deal with and maybe try and book next flight. No apology, staff were unhelpful and counter staff downright ""offish"" to the situation. I was even told the mobile app doesn't communicate with flight counter so its information can be incorrect. So the question is what's the point of the app if doesn't provide up-to-date info. Flight booked for next day. So we incurred cost of overnight near JFK and incurred cost of night at destination. No offer to assist with accommodation for overnight caused by the cancellation. We were made to feel as if we as the customer was an intrusion to the non-operation of this flight. I lost my confidence with the airline, and return flight from Cancun to Dallas, the flight was delayed by almost three hours. So we had cancelled flight, then our scheduled return flight to connect with another international flight was delayed by hours.","","Couple Leisure","Economy","JFK to Cancun ","1.0","2.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Kueh","United States","2015-07-06","Flew American Airlines from Tokyo to Chicago, 11-hour flight. We were a little delayed, but that didn't matter, the pilots did their best to make up for it and we arrived 45 minutes before the estimated arrival time. The flight was full, and as usual, the airspace around Tokyo Narita was congested, and there were about 7 planes queuing in front of us to take off. The little TV screen monitor that they had on the seat in front of me was tiny, and didn't have very many shows to watch. But, the staff were extremely friendly, and they had multiple drink options. I was seated in the window seat of row 41, and I had to try to climb over the person sitting next to me, who was sleeping, in which I failed. If you can find a flight with another airline, I'd probably take it.","Boeing 777-200er","FamilyLeisure","Economy","Tokyo Narita International to Chicago O'Hare","4.0","3.0","4.0","4.0","1.0","2.0","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Janice Green","Canada","2015-03-17","We have flown with Allegiant before and found it not too bad. We recently flew to Sanford FL February 28 to March 10 and I have to say I will think long and hard before flying with them again. I can understand charging for seat changes if they put you at the back and you want to be at the front - but when you book as a couple and want to fly as a couple (husband and wife - same last names) and they don't even sit you together - I have issues. They put you all over the plane so you have to pay the extra fee to sit together. There was a vacant seat beside my husband on the flight. Also you have to pay for boarding passes now. I have to say the flights are not filled like they use to be and I can see why.","","","Economy","","","4.0","4.0","3.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Lynn Robbins","United States","2015-03-17","My sister-in-law flew back to Plattsburgh from Punta Gorda on Allegiant after a week-long visit. The first thing she said when she called after arriving in Plattsburgh was that the airplane was filthy. There were crumbs on her seat and the bathroom smelt awful and was dirty. A totally terrible experience especially after paying over $400 for her ticket and an additional $20 for a carryon that she was told was too big for the overhead. Never a problem on other airlines. They also had the nerve to charge her $5.00 for printing her boarding pass at the airport.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","E Paul","United States","2015-03-17","I booked a flight to Ft Lauderdale to visit family from Feb 23 to March. I only booked the flight due to lower costs and non stop flight. Sadly the service was not good. It took almost 2 hours to leave Syracuse airport. This was not due to any weather issues. Not sure what the reason was? Service on the flight was terrible and individuals were young and unprofessional. Return flight we waited at Ft Lauderdale for over 2 hours to have the flight cancelled due to inexperienced pilots wrong scheduling? What? They were rude and the pilots that were scheduled were rude as well. They were joking and laughing about incident. The gate employees told us to go to the ticket counter for a hotel voucher. However no rental food or shuttle vouchers! The refund for the cancel was $100 per ticket. We waited in line for an hour before anyone showed up.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Chad Bailey","United States","2015-03-09","Our first time trying Allegiant and our last. The aircraft itself had to be older than me - and I'm 37. Then there were issues with the gate agents ""miscounting"" the number of individuals on the plane. They made several passes through the cabin and came up with a different number each time. Next comes the maintenance issues and delays. We were initially delayed because of maintenance issues on the aircraft. Something to do with the de- icing system and another to do with the fuel calculations? Which made no sense. We were initially delayed for an hour that turned to 1.5 hrs after we need to wait on updated flight documents to make its way back to the plane. The flight itself -- I've never been more tense on a flight than this one. I could go on about the nickel and diming - baggage fees (and then more of an up charge if you do it at the airport) baggage weight limits below industry standard fee to print a boarding pass charges for any drink or snack on the plane etc. I'm surprised we didn't need to swipe our credit card to use the restroom on the plane! We were traveling with 8 people in total not one of those 8 people will travel with this airline again.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Andrew Vidikan","United States","2013-06-12","Tel Aviv to Rome on an A321 business class May 20th. Seats are tight middle seat not used in business class. Plane was dirty. Back of seat showed streaks from spilled food/beverages. Even before plane took off I went to the rest room behind the cockpit. It smelled terrible. After takeoff staff rushed to hand out drinks and food and then set the rest of the trip. For a 4 hour flight there was no in flight entertainment. I will never fly them again.","","","Business Class","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Edward Refundo","United States","2013-06-09","My husband and I travelled to Europe for the very first time and Italy was our choice destination. From Chicago they told us that we had to be in separate seats and of course we protested since we booked months in advance after a few searches they said they found a couple of seats further back in the plane. Onboard we realized that it was one of the oldest planes we've been on complete with ashtray dingy carpet and upholstery and green TVs that drop overhead once we took off. I got a broken seat that made me sink lower in it! Flight was full so I had to endure it for 8.5 hours. Reading light was not working. As for the staff I wouldn't say they are the nicest people but doing their best. Upon landing at FCO in Rome we walked out into the tarmac took a bus walked a not so bad distance to baggage claim then it took 1.5 hrs for our one piece of luggage to come out. We already started dreading the flight back but we were just thrilled to finally be in Italy.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Carroll A Krause","United States","2013-06-09","Chicago to Rome to Naples. From Chicago they put us on a very old Air One plane. Seat comfort almost non- existent there was no padding they were so old the seats and carpet were dirty old and unravelling at the edges. One of the worst flights I've been on. Flight from Rome to Naples very nice clean and comfortable. I guess Alitalia doesn't think you need to be comfortable on a 8-10 hour flight. I'll never use them again.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Roger Richter","United States","2015-07-02","Booked 5 American Airlines flights on January 13, 2015 for 4 of us going fishing in Alaska, flight out on June 24 and return on June 25. Called airline reservations agent in order to book flight and to specifically book seat assignments. Received confirmation January 13, 2015 for all. American Airlines changes outbound flights to a different route on May 20. Did on-line check-in on June 23 and discovered there were no seat assignments - AA refused to acknowledge or change to requested seats. AA as usual requests kiosk check-in at airport, even though we had boarding passes in hand. Newly kiosk issued boarding passes were not acceptable at any of the boarding gates and we had to re-check in at the boarding gate to receive a gate acceptable boarding pass. Bad, unpleasant, un-acceptable experience.","Boeing 737-800 & Boeing 737-900","Solo Leisure","Economy","Tulsa to Anchorage via Chicago and Portland","3.0","1.0","2.0","2.0","1.0","1.0","2.0","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N J Patterson","United Kingdom","2015-07-02","We didn't fly from Manchester to New York as the flight was cancelled. We sat on the runway for 2 hours whilst the pilot waited for maintenance staff. We were then de-planed without a single apology from the staff. We had to go back through airport security as if we had arrived in the country! All our duty free was taken off us. We then had to re-queue at check-in for over an hour and a half, staff were rude, brusque and aloof. Told that our only options were to cancel altogether or fly 9.5 hours later to Heathrow via British Airways. As we only had 3 nights in New York we would lose a third of our trip. We asked to come back a day later so we would actually get the trip that we had paid for, meaning adding on the day we lost onto the end of our holiday but they wouldn't honour this. We had to pay for our own additional night at the hotel in New York which they gave us 15 minutes to decide and organise. We flew back with American Airlines at the end of our trip and even on this flight staff did not smile and were brusque. ","","FamilyLeisure","Economy","Manchester to New York JFK ","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Emma Dee","United States","2015-07-02","My family had the most frustrating experience trying to fly to Toronto for a week-long vacation with United Airways (post-American Airlines merger). We bought tickets a month before our flight and ended up paying almost $700 each roundtrip (for 4 of us). On June 21st we drove 2 hours to Charlotte Airport and on our way we got an automated call telling us our flight had been cancelled for maintenance (at around 11.30) on a beautiful, clear day. Not knowing what to do we continued to the airport terminal and through the check-in line. The employee at the check-in said we had been rescheduled on a flight for the next day at 5.30am. This wasn't an acceptable alternative for us so we were put on standby for a 4.30 flight but then we had to check-in our stowaway luggage. We asked how we would get our luggage back if we didn't make it on the 4.30 flight, and were told that the luggage was marked for standby and would not be put on the plane without us. Past security we checked with other United Airways employees who assured us this was the case. These employees were all helpful and patient with us. We waited in the airport for hours for the standby flight, which unsurprisingly did not have space for all 4 of us. We were sent to baggage claim and waited for luggage that never showed up. Our bags had been sent to Toronto YYZ without us. I called Toronto Pearson airport where a helpful woman connected me to the United Airways baggage office. Finally I was satisfied that they probably weren't going to send our luggage back to Charlotte, and we drove up north. At Toronto Pearsons we found customer service who made a call and told us exactly where to find our luggage. A 1/10 rating is generous.","","FamilyLeisure","Economy","CTL to YYZ","1.0","1.0","1.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gavin Inglis","United States","2015-03-09","To say that this is an economy airline does not really label the airline properly. This is amateur hour. I am sure that they have some terrific flight attendants. I sadly did not get to meet any of them. Be warned none of the seats in the plane recline. Like many airlines now they charge for bags. Unlike any airlines that I know they limit the weight to 40 lbs. not 50 lbs. If a bag is 41 lbs. they charge for a full extra bag (if you have a 41 lbs. bag it costs $100). They charge for water. Our flight was delayed because they had not calculated the fuel requirement correctly and had to send 4 flight attendants and 2 ground crew up and down the aisle again and again counting the passengers. Unlike any other airline I have used one is required to turn all electronic devices off. Airplane mode is not acceptable. Unlike any other airline that I have used no one is allowed to use any form of electronic device during take off and landings. While that was common place 10 years ago that has been proven to be unnecessary on every other airline. The planes are old and well worn. I had never used Allegiant before this past weekend and will never use them again. I did not save that much money to make it worth while. Extremely disappointed.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mark Reardon","United States","2015-03-09","Flew from Allentown PA to St. Petersburg Int Airport Fla. on 1/31/2015 returned from St. Petersburg Fla to Allentown PA on 2/27/2015. Both flights going and returning were two hours late not a good thing! My wife and I were totally surprised how we were charged for everything from boarding passes to seats luggage food and beverage on the flights. The extra costs made flying with Allegiant not so cheap!","","","Economy","","5.0","1.0","4.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Scott","United States","2015-03-09","I have flown Allegiant for 5 years lately they have cheapened everything up cut out flights from the airport they used to serve charging for everything they can think of and in the last 6 months 3 out of 4 of my flights have been delayed several times one was 4 1/2 hours without so much as an I'm sorry! I will be using someone else from here on.","","","Economy","","2.0","3.0","3.0","4.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Baele","United States","2015-03-04","Indianapolis to New Orleans 2-12 flight #755 2-19 flight 754. I fly a lot. This is truly the worst airline I have flown with. The only plus is that it was not stop. Both flights were delayed. Minuscule personal items one per person. There is a fee for a carry on and the small dimensions must include the wheels handle zipper luggage tag and anything else protruding from it!","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Wolf","United States","2013-06-05","Trip of a lifetime to Rome. They got us there and back safely so I guess that counts as something. Customer service is horrible. We booked 7 months in advance to have 2 seats together in the Classica Plus. Arrived at JFK and told we were sitting separately. They changed the plane. Ended up sitting together in the middle row (with 2 other people) and the seats were so uncomfortable. Flight attendants were rude. Flight home also brought unpleasant faces. Given access to the VIP lounge. Food was pretty decent snacks were non-existent and restrooms not that clean.","","","Business Class","","","3.0","1.0","3.0","3.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Keith Sharp","United Kingdom","2013-06-03","Business Class from Rome to Buenos Aires was simply dreadful. No separate business class boarding - just had to join the scrum. Lounge in Rome was overcrowded hot smelly and had no food except for 3 bowls of cold rice for which they had at least provided a public microwave. Food onboard was no better. Despite flamboyant trolley service only the lukewarm pasta in tomato sauce was edible. The veal main course was tough and the vegetables tasted of chemicals. Incredibly Alitalia carry no gin vodka or whisky on board - only wine and a few cheap Italian liqueurs. The inflight entertainment simply did not work at all - which is a serious problem on a 13 hour flight. Breakfast was a hard roll and a dry croissant and a pot of inedible cherry jam. We were hungry when we landed. Throughout the crew were arrogant and offhand only really interested in chatting amongst themselves. All in all the worst business class experience I have had.","","","Business Class","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Mario Ronchetti","Italy","2013-05-29","May 25-26 2013 Flights from LIN to LHR - Business Class. The a/c - A321 - was comfortable and clean. The crew kind and customer oriented. During the inbound flight was proposed an excellent breakfast while during the outbound one the light dinner was excellent too. Good money for value.","","","Business Class","","8.0","4.0","4.0","5.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","George Economides","Germany","2013-05-27","ATH-FCO-VLC. On the flight from ATH-FCO the cabin staff were very unfriendly. During the safety demonstration the cabin attendant was chewing gum. The onboard service was very poor. Alitalia offered a salty or a sweet snack. FCO airport saddens me. Very old dirty and chaotic. Airport staff very rude transfer was smooth. The FCFO-VLC sector was better. Cabin crew were a little bit friendlier than the previous one. Catering was exactly the same like ATH-FCO sector. Aircraft were quite old (former Air One aircraft). The only reason for choosing Alitalia was the ticket price.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Erica Roybal","United States","2015-07-01","I flew out from Pensacola on June 23rd at 4pm. What was supposed to be a connecting flight in North Carolina turned into a disaster. My flight kept getting delayed with minimal communication of when our flight would be taking off. The flight time continued to change and hours passed by with little communication as to why. The flight that was suppose to board at 9.40pm did not get cancelled until just before 2am. I had already been traveling for 14 hours. I waited in a ridiculously long line only to be told that the hotels in the area were all booked and that the cots at the airport were taken. I did not sleep at all. I had to re-route my original flight from LAX twice because one of the workers routed me to San Jose which was 6 hours away from my destination (LAX). They re-routed me again an hour out of the way at John Wayne airport and had to find someone else to pick me up because of the change of my arrival. When I arrived my checked bag was nowhere to be found. My bag arrived a few days later. I have flown with US Airways / American Airlines many times but this customer service is completely unacceptable.","","Solo Leisure","Economy","Pensacola Florida to LAX","1.0","3.0","3.0","","","1.0","1.0","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Steven Husng","United States","2015-07-01","American Airlines displayed appalling customer service to its stranded passengers in PHL on the evening of 30 June 2015. Several of us were late by minutes to connecting flights to Europe, after being encouraged to run to catch our connections, all flights left without the 15-20 of us. These things sometimes happen, but what followed was not acceptable. Customer service representatives had no solutions for anyone, other than bookings for the next flight 24 hours later. No hotel, transportation, nothing. My service at the desk was dismissive: we can't help. We have no solutions or contingencies. It was only after my pestering them, when she handed me the dreaded ""pink slip"" - a generic phone number and website for ""discount"" on a hotel. The biggest problem is that customer service failed spectacularly at the point where the client is most vulnerable and alone-in transit. There should be a representative for each imperiled connecting flight, or group of flights. On-ground coordinators should be communicating with gate agents and in-flight attendants. Even when connections are simply impossible, let us know and give us options, at the point of debarkation. All it takes is for someone to actively monitor and question the line. ","","Solo Leisure","Economy","CRW to PHL via CLT","1.0","2.0","2.0","","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Emilie Elizabeth","United States","2015-07-01","They decided to detour and refuel the plane in Austin. As a result, the plane arrived almost half an hour after my connecting flight to LHR had already left. I was told the next flight wasn't until 3.30 pm the next day (being today, I'm sitting in the airport), leaving me almost 14 hours between flights. I couldn't afford a hotel. I was given no vouchers for food or anything else, was given minimal assistance, just a slip of paper and ""hope they have room for you on the next one"". Re-figuring my pick-up at Heathrow was more expensive and inconvenient than I could really afford. The airline was less than apathetic. The entire experience has been appalling.","","Solo Leisure","Economy","JAX to DFW","1.0","2.0","1.0","","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sue Rolfing","United States","2015-06-30","We booked a companion certificate through the old US airways. We missed the outbound flight and had to take an alternative one way flight. When checking back in for the original return flight, American said there was no reservation in the system. As a result of not making the first flight, American told us we broke the contract, they canceled our reservation without notification to us and we had to purchase another full fare one way flight to get home. In addition, we were stranded for two more nights in the airport hotel. This was insane! Who treats their frequent flyer passengers and credit card holders this way?","","FamilyLeisure","Economy","BWI to MSP","1.0","2.0","2.0","","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Kincaid","United States","2015-03-04","Feb 20 2015 from Punta Gorda Fl. to South Bend IN. I have emphysema and spinal stenosis and need a wheelchair to get through security and to the plane. I can walk certain distances but not as far as through airports and to planes. My friends drove me to the airport but had to get a wheelchair for me because they had no one to do it for me. Then they did not have anyone to push me through security and to the gate so my friend had to get a pass to push me through all that. At the gate an older man with a cane came over beside me and there were some wheelchairs sitting there so he got one to sit in and asked me if I knew why there was no help for us. Usually handicapped people are boarded first along with people with children and first class passengers. This did not happen with Allegiant Air. They boarded a long line of what seemed to be a lot of first class passengers and I don't know who else before the actually asked the older gentlemen if we needed help to the plane. They finally pushed us to the plane. My assigned seat was in the second row so I don't know where the so-called first class people were sitting. The biggest insult came after landing in South Bend IN. They announced that people waiting for wheelchairs were to remain on the plane until all other passengers were gone. I was surprised to see several wheelchairs sitting just outside the plane door but no people to push them. Finally someone came and pushed me into the airport. Another point against Allegiant Air is when I tried to print my boarding pass it wouldn't let me. This is usually because I have to carry a POC (oxygen concentrator) to use on board. I printed the page telling me this because they charge $5.00 if your boarding pass has to be printed at the airport. Foolishly I thought since I showed them I couldn't print my boarding pass they wouldn't charge me $5.00 but they did without telling me. It just showed up on my credit card. The two women at the ticket counter were unfriendly and at times downright rude. The attitude was this is the way it is so take it or leave it. It is not an airline I will ever fly again.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brandon Rollins","United States","2015-02-24","Planes going and leaving were delayed because of issues with their planes. The fleet is very old had no inflight entertainment offered nothing to guest without requiring money and the experience left an overall bad taste in your mouth. If you fly with them download and register boarding passes and luggage early or you'll pay dearly for it. I won't fly with them again. Welcome to Indianapolis.","","","Economy","","1.0","3.0","2.0","3.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","W McLaughlin","Canada","2015-02-24","February 20/15. Just returned home from a RT flight and package from Niagara to Fort Myers. I had read a lot of reviews regarding this airlines. It made me nervous. But our experience was great. If you do your homework before hand you won't be surprised with a lot of extras and confusion. I would definitely fly this airline again. They were slightly late returning home (20 min). This was it unusual for any other airlines we have flown. The luggage arrived on the carousel quickly and without incident. The check in at Niagara was quick and easy. The same couldn't be said about Punta Gourda. We were there in plenty of time but soon became fearful of missing our flight. We didn't but it was close. Both check-in and security were backed up severely. The staff on the plane were great. There was a medical emergency on the plane and they handled it well and kept their cool. All in all the whole experience was every bit as good as any Air Canada flight I've been on. Only complaint would be that they charge for water. Took my own on the returning flight!","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Eastman Forest","United States","2015-02-24","We flew Cedar Rapids IA. to Mesa AZ. Flight was only 15 min. late. Seating very cramped and uncomfortable. No problems with personnel.. We had to change reservations. Went online and were given a number to call. Waited 45 min. to get to talk to anyone. No problem once we got through. We had to cancel our return trip. Again waited 45 minutes to talk to anyone. We cancelled two months before scheduled flight and was told we could only receive a voucher for another flight. The voucher was good for 12 months but they dated it from Aug. 2014 . The flight was for April 2015. This made the voucher useless to us. All in all the lower fare was not worth the hassle.","","","Economy","","3.0","2.0","3.0","1.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","R Ribicki","Canada","2013-05-27","FCO-BOS in Economy class on May 21 2013. Boarding relatively painless performed according to row from back to front after Elite status and Business class passengers. Plane was a pristine Airbus A330 Enhanced wide body with 2-4-2 configuration. Seat pitch generous for economy and seemed to afford an extra 1-2 inches of leg room. Inflight entertainment was state of the art for Economy class with a USB outlet and a decent variety of film music and gaming options. Operational immediately upon taking my seat. A novelty at least for me was the exterior camera that allowed views of take-off and landing. Seats were comfortable with fully adjustable headrests. Economy meal was actually quite tasty with pasta or chicken options. A full selection of beverages including wine were served at no extra charge. Apart from the plastic cutlery and plates the meal rivalled some I have been served in Business or domestic First class cabins. Crew professional polite and efficient with no surliness. They smiled and accommodated passenger requests when a call button was pressed. If this flight was an indication of the direction Alitalia is heading then I will fly them again at least on this particular type of aircraft without hesitation.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Ash","United States","2013-05-27","After so many negative reviews I was expecting the worst. Instead I was pleasantly surprised. On a short leg between Reggio and Rome the stewards stepped right up to help with luggage - this hasn't happened within memory on an American airline. Even managed to get in a beverage service. On the Rome to JFK leg the entertainment supplied without charge was top notch - I was able to watch movies for the whole trip and play some of the games the earpieces were large and comfortable unlike the horrible buttons on Delta on the way over. Food was fine for economy and several beverage services with good choices. While legroom not great the seats seemed to be wider than most - no bumping of/from my neighbor. Staff pleasant at ticket counter and on plane. Wouldn't hesitate to fly Alitalia again.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Wajsberg","Israel","2013-05-26","TLV-FCO-JFK. One way only as we booked return with other Skyteam airline. First impression of Alitalia staff in TLV airport was already very negative. Staff rude and unprofessional. First flight from TLV to FCO uneventful. Seats comfortable with enough legroom we were seated on row 8. Connecting flight after surviving several hours in very poor FCO Rome airport departed with 1 hour delay seats are extremely hard entertainment is ok personal screen very small. Food service began very soon after take off upon which all staff disappeared until 1 hour before landing. Food decent without being interesting. Alitalia needs to improve a lot before I will consider flying them again for me they remain a second class airline.","","","Economy","","5.0","1.0","2.0","3.0","3.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Tobin","United States","2013-05-21","My wife and I flew round trip Boston to Rome this month. Both flights were non-stop leaving Boston at 5pm arriving Rome at approx 7am. Flight departed on time was quite smooth and flight staff pleasant enough. We flew premium economy so we would have a bit of extra space and I would definitely recommend it. While the cost was a bit higher than on other airlines it allowed me to sleep through much of the flight. Upon arrival our bags were available as soon as we made our way to the baggage claim area after we went through passport control. Our return flight was equally smooth departing Rome on time at 11am and arriving in Boston a bit early at 2pm. Upon arrival in Boston our bags showed up in a timely fashion and all was good. Meals served on both flights both main mean and a snack near to arrival and while none of the food was great I don't expect a significant dining experience in flight so again I was not disappointed. Both flights were their new 330 planes. All in all my experience was quite good and I would not hesitate to fly Alitalia again based on these flights.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Cheri Lane","United States","2015-06-30","We were overcharged for checking a 7th bag on a ticket of 5 people. Even after I explained to the ticket AA agent that the charge should only be $40, she still insisted on charging us $150. When our flight on June 25 (2971) from ORD to MLI was canceled due to mechanical issues, we were given incorrect information from multiple AA gate agents (ie. couldn't provide a rental car, couldn't rebook us on another airline, couldn't get us out of ORD until two days later), and after finally connecting with an AA representative on the phone (more than a 2 hour wait), we were told that we were indeed overcharged for our bag, and we should have been offered voucher per ticket because our flight was canceled due to mechanical issues, which caused more than a 5.5 hour delay. We were neither told this, nor were the gate agents helpful in trying to resolve the issue. We were told we couldn't file for a refund over the telephone and had to submit an email on the AA website, which I did four days ago -  still have not heard back from anyone yet. ","","Business","Economy","MIL to PAP via ORD","1.0","3.0","3.0","2.0","2.0","3.0","3.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Schwartz","United States","2015-06-30","I traveled with my wife to Paris (CDG) from Boston on June 14 on AA146. The attention was mediocre and even forgot to give my breakfast or snack.  On the return flight on June 26 from London to New York flight AA107 the service was better, like the food, plane with plenty of room for the feet and service better than normal. ","","Couple Leisure","Economy","New York to Paris via Boston","7.0","4.0","2.0","3.0","3.0","5.0","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ali Razavi","United States","2015-06-29","Both flights to and from destination had delays. First flight was almost 2 hours delayed due to mechanical failure, we ended up boarding a new plane, then sitting on the runway for another 20 minutes. Return flight didn't have working DC outlet under seat, and GoGo flight entertainment application wouldn't work on the phone, a terrible application.  This isn't the first time I have had delays with AA (2+ hours delay due to Mechanical failure on a flight to Cancun via DFW) and if I keep on flying with them, I would assume it wouldn't be the last. Other customers were voicing the same complaints.","","Business","Economy","SNA to IAH via DFW","1.0","1.0","3.0","3.0","","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Dale Janus","United States","2015-02-24","We flew from Youngstown Ohio to Punta Gorda Florida and back a week later. While the flight down was delayed about 1.5 hours they did text me to inform me of the delay. I was very pleased that on the return flight I was able to gate check a guitar I bought in Florida. They loaded it last from the jetway and it arrived unharmed. Musicians often struggle with instruments so I applaud Alligiant for making it easy for me. Plus both flights were smooth and uneventful. Will complain that the seats do not have the pocket that most airline seats have to store stuff and Allegiant charges for everything they possibly can. Most airlines charge for seats bags etc but Allegiant takes it to a high art. I will fly them again for the convenience.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Gundy","United States","2015-02-18","Wont ever fly them again! Cheap is cheap you get nothing comfortable or convenient. All I can say good is we got from point A to point B. They charged us 50$ for a bag that was 46 pounds (most airlines that's within the 50# allotted). They are rude. No snacks nor pop are free even after delayed twice. Seats have no room and plane is cramped badly. Very uncomfortable flight. We sat waiting to even pull away from where we board for 40 minutes before getting out to taxi down runway. I would pay the little extra and fly a better airline any day!","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Cindy Howell","United States","2015-02-18","This airline has an affordable price. But it needs improvements in some areas. Pros: good price non-stop extras are not built into the price you have a choice what you want to pay for (seats beverages food priority check- in baggage options). Cons: I purchased ""trip flex"". Could not change my flight online. Needed to call a rep. Waited 1/2 hr for a rep and took approx 1/2 hr. to get one leg of my trip changed. Very slow. When I got to the airport nowhere was flight info. posted. I had printed off my boarding pass and did not want to stand in line to find out what gate to go to. Had to ask a baggage person who was unsure and he found another employee and finally got my answer. Got to where I was hoping my gate was to find no agent. Other people were sitting around in confusion as well ""hoping"" they were at the right gate. Still no flight info on the screen. Had checked my flight status before leaving which posted ""on time"" and after asking other passengers (still no agent) found out that the flight was delayed 2.5 hrs. You do have a text option for alerts which I signed up for but did not receive.","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Danyluk","United States","2015-02-11","Besides the nickel and dime the others mention: for flight from Rockford IL to Orlando. Got there 2 hrs early as instructed. At departure time 6.43pm our plane was still on the ground in Orlando (no reason why was given). We waited for the plane to fly here. Almost like 2 uncomfortable flights for one! Got to car rental at 2am Orlando time - our car was given away. Coming home the flight was on time and 3 minutes shaved off of flight time 2.5 hours. After landing picture the plane noses right up to the wall of the terminal we deplane go to baggage area in front of plane on other side of that wall. They took over one hour to move the bags through the opening to us about 150 ft. total. Temps were 20's but no snow. Never again. Their contempt for passengers is too high. It took almost one hour before they said bags will be delayed!","","","Economy","","","3.0","2.0","0.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Shilepsky","United States","2013-05-19","We flew Premium Economy from Boston to Rome and back. We were very pleased. It is worth the extra money for Premium Economy.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Jega","Canada","2013-05-15","Flew from Rome to Toronto. Air Hostess - unfriendly. They do not respond to individual calls. You have to get up and walk to the front or to the back of the airplane if you need water. I travelled with an infant when I asked for some milk one air hostess bluntly said no. Another was good enough to accept the bottle and asked for my seat number. However most of them were grumpy and look annoyed. Entertainment - No personal entertainment No power No USB. There are TVs at the centre which play videos. Most TVs were not functioning properly some screens were in mono color. Transport to Airplane - on crowded buses. So unorganized that passengers were asked to stay inside the bus for a long time after the bus had reached the plane. I do not recommend.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Jackson","Canada","2013-05-15","Rude staff at airport in Rome along with the staff at the Alitalia lounge in Rome. My husband needs wheelchair assistance and was treated as though he was a burden unlike other airlines who were very kind and helpful. Absolutely horrible service. Washroom was what you'd expect at a dirty gas station. Food - very poor. Never again.","","","Economy","","","3.0","1.0","2.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Hall","United Kingdom","2013-05-14","Travelled FCO-LHR after connecting from SOF-FCO. Transfer at FCO T3 was actually very easy (both our flights connected here). However we needed to go to the Alitalia transfer desk for boarding cards for our onward flights and found the seats we chose at time of booking had not been honoured and we were split up 10 rows apart. Not happy with this. The flight was almost 30 mins late boarding and thus departing. They made some time up but we were still about 15 mins late arriving at LHR. For a flight scheduled for just under 3 hours I did expect more than one drink and a small bag of bread snacks. I expected on a full service carrier we may at least get a sandwich. No second drink run either. After this length of flight the recaro seats did not feel at all comfortable due to the lack of padding. Leg room was ok for this length of flight.","","","Economy","","4.0","1.0","2.0","1.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Vaheis","United Kingdom","2015-06-29","My flight from London to Chicago was in an ancient plane with no in-flight entertainment. The crew were not very friendly and the food was poor. I was told I would have to pay for spirits (on a long-haul flight!). I would avoid where possible.","","Solo Leisure","Economy","London to Toronto via Chicago","2.0","3.0","1.0","1.0","1.0","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Brackett","United States","2015-06-29","It was about 82 degrees on the flight home tonight. FA's didn't seem to care about passenger comfort. Passengers were complaining about the air. Television at our seat was intermittently working. This airline needs an overhaul, sadly, just when I'm about to achieve status. ","Boeing 737-800","Business","Economy","Dallas to Fort lauderdale","1.0","1.0","1.0","4.0","1.0","1.0","4.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","V Kosonen","Finland","2015-06-28","You get what you pay for, is how I feel after my second trip with American Airlines. But to be honest, was expecting a worse so I was pleasantly surprised. Flights were on time. Food and drinks were served during the flight. Wine, beer and soft drinks were served for free. Staff was polite, efficient and a few almost friendly. Plane new and clean. Water and juice or soft drinks were left available overnight to be self served. Lots of movies for entertainment. But Online check in was impossible. Especially with a connecting flight (even OneWorld one). Ground service was badly arranged at LAX. No signs or staff to seek help from. Seats in economy uncomfortable. Leg room absolutely minimum for a long-haul flight. Entertainment system worked well but selection in music was terrible. Screen didn't turn so when seats are reclined it's almost impossible to watch anything on it. Quality, taste and portion size of food was a little disappointing. At the end of the day we got where we wanted to go. On time. With no sleep but very, very cheap.","Boeing 777-300","Couple Leisure","Economy","Los Angeles to London","3.0","2.0","3.0","2.0","2.0","1.0","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Cole","United States","2015-02-11","We had a wonderful experience despite being worried about the bad reviews. 2 adults and 4 children and probably would not have taken this trip were it not for the ""unbundling"" Allegiant does that allowed us to fly people to Florida at only $130 each RT! We definitely ""unbundled by printing boarding passes at home and then at the hotel (savings: $60) and by packing light (4 carry-ons and 6 personal items (backpacks between us. We also flew with children over the age of 11 and chose not to board early (savings) and not to guarantee seats together. Another big savings even though Allegiant did book us all together on one flight and 3 and 3 on the way to Florida so it was not as if we were scattered all over the plane. We brought our own snacks on board (savings!) and we were able to go directly to the gate. The gate agents did not quibble about the size of the kids backpacks which were technically a bit over the size restrictions but we were processed right through happily. The stuffed toys they won in the theme parks their blankets and their food/snacks were allowed on with no problems. Our flight to Florida was right on time and the service was very friendly. We were even allowed to move seats to find window seats for the kids!! On the return we flew just a day after a massive snowstorm in the NE with multiple cancellations and yet our flight had only a 1 hour and 15 minute delay. During the delay I was astonished to see Allegiant set up a ""drink station"" with cups ice an ice scooper and free water and several kinds of sodas in the waiting area at Sanford/Orlando. Considering this was a weather related and very short delay we were amazed by that gesture. Yes you might be ""nickle and dimed"" but only if you feel you must purchase the 'extras' like leg room or extra bags or snacks or if you need someone to print out your boarding pass for you. If you want to have that service great! But for those of us who don't need that service and would rather spend our money at the theme parks on our children - Allegiant is a wonderful option. The flight attendants and gate agents were friendly and the customer service on the phone was top-notch. We will be flying this airline again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Callas","United States","2015-02-06","Very pleasant experience. Would definitely fly with them again. I went out of Concord NC to St. Petersburg FL. I traveled with my cat. Unfortunately my cat screamed the entire flight (something that was I was not expecting). However the flight attendants were very understanding. The seats were comfortable. There was plenty of room under the seat for my pet carrier. I did not order any drinks. However the drink selections looked more than adequate and the prices were comparable to other airlines. This was a short flight (1 hour).","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Tom More","Canada","2015-02-06","We travelled to Phoenix on January 19th and returned on the 26th. We are very upset by all the extra charges. They offer cheaper rates but then add on $75 for one piece of luggage $25 for a carry-on $18 to select a seat plus all the taxes. Why don't they just make it a one fee and include everything? The airline does not offer free (or any) coffee tea or even just a glass of water. You must purchase everything else you want to drink. Where is their customer service?","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Hall","United Kingdom","2013-05-14","Travelled SOF-FCO in order to connect on to FCO-LHR. Despite the fact that Web-Check in did not work at all at the airport the check in queues moved fairly quickly. The seats I reserved at time of booking were honoured. This flight was fairly full and departed on time. We had a block time of just under 2 hours so thought we may get offered more than one drink. But not forthcoming. Not much padding on the recaro leather seats but not really a problem on a flight of this length. The cabin crew looked totally disinterested. I felt this was the bare minimum for a full service carrier.","","","Economy","","5.0","3.0","2.0","2.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Elliot Wayne","United States","2013-05-13","JFK to FCO on AZ609. Flight incurred a 2 hour ATC delay. Cabin staff obliged passengers with beverages and constant updates. Cabin appearance was spotless and the dinner service very good! By the way the complimentary wines were good and the cabin crew served it up with Italian flair-Bravo! Our arrival into Rome was both speedy and efficient and everyone seemed rested and pleased. By the way we experienced no issues with our luggage as most passengers seem to mention. The airline continues to improve and offers surveys to select passengers for feedback and suggestions for a better flying experience. Much improved carrier!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Elliot Wayne","United States","2013-05-13","Rome to Los Angeles on flight AZ620. Flight delayed 45 minutes due to an ATC delay in Rome but we still arrived in LAX on schedule. 777-200ER cabin was clean and the Alitalia decor was brilliant in color and design. The pilot was both professional and informative along our 12hr and 21 minute journey. Cabin crew were professional and well - groomed but a bit unfriendly! Lunch service out of Rome was good but the additional snack services need to be improved. Drink service was excellent! I was also pleased with the ground staff in Rome and pleased that our baggage arrived safe and sound.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","James Johnson","United States","2015-06-28","We travel every 1-2 years internationally and often use American because of the flight availability out of Tulsa. Two years ago we flew Delta business class while we chose American business class this time - the difference was startling. Delta was great service, great seats, great food. American Airlines seats were nowhere near as comfortable, the amenity bag was a relative joke, food was acceptable but not as good. The staff were less helpful. almost every flight was late to some degree which meant having to rush to connections. They did a fairly good job in O'Hare of expediting the process. the flight out of O'Hare was one class and despite paying for business class, we received nothing.","","Couple Leisure","Business Class","Rome to Tulsa via Chicago","2.0","2.0","2.0","2.0","2.0","2.0","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Christy Rogers","United States","2015-06-26","Flight #116 departing Maui on June 22 at 8:35pm was delayed 3.5 hours. All the restaurants and stores at Maui close at 10pm. We asked the flight attendant for one bottle of water to share amongst the four of us (me, my husband, and 2 children) when boarding the flight at 12:15am and were told they have a limited amount for the flight and do not give bottles to customers. Plane had no power outlets in economy class cabin.  Even though DFW is closer to my home I will make the extra drive to Love Field and take Virgin to LAX and connect with Hawaiian on my next Hawaii trip. ","Boeing 767-300","FamilyLeisure","Economy","OGG to DFW","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mark Baughman","United States","2015-06-26","American Airlines has improved for US domestic travel. I would say 90% of staff encounters I have are upbeat, courteous and professional.  I don't know how it's going to be after US Air is fully integrated, but for now I am happy with the new planes, mostly professional FA's, helpful gate agents. There's a tiny part of me that's tempted to try them on an overseas flight, but maybe that's a bridge too far.","Boeing 737-800","Business","First Class","DCA to SFO via ORD","10.0","5.0","5.0","4.0","3.0","5.0","5.0","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mihaela G Tofan","United States","2015-02-06","Flying with Allegiant used to be a great experience but not anymore. I recently went to Las Vegas from Des Moines Iowa and the plane had a problem and we had to spend 2 hours in the uncomfortable seats before takeoff. Nobody bothered to offer us water or anything. After 4 hours of being in the plane we got to the destinations. We didn't have too much luck on the way back to Des Moines I was charged 50$ for a 8 pound carry on because their site will not work properly so I couldn't add it online for 18$ fee. They're ridiculously charging for choosing the seat boarding pass carry on and water and soon for the oxygen that we're going to breathe on the plane. I'm really upset because it's such a disappointment to travel with them these days. I hope they will get better.","","","Economy","","2.0","0.0","2.0","1.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Eaton","United States","2015-02-06","Flew Sanford to Asheville 1/26 on time no problems. Our last 12 or so flights have been on time without hassles. We have experienced most if not all of the problems expressed on this board at some time. Know the rules. It will save you headaches.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Delmaire","Canada","2015-01-28","Flew from Minot to Phoenix and back on the weekend. The price was right and there were no surprises with luggage costs we read everything online before we left. The staff was very helpful and extremely polite. All flights departed and arrived on time with no delays. Our luggage was unloaded quickly and we were on our way in no time. I would definitely fly with Allegiant again!","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","P Battista","Belgium","2013-05-12","Flight to Milan from Brussels AZ 7095 back some days after with AZ196. On both flights: Clean new aircraft's. Flight departed on time and arrived early on schedule. Very clean interiors and comfy recaro seats (even in Economy). Service on board was just a salty or sweet snack with juice coffee and a glass of good wine. So better than average on Eco flights over Europe. Flight attendants were smiling and did their job with professionalism. I was travelling with family and children and the flight was very relaxing. All in all very good experience.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C D Liotta","Italy","2013-05-12","SUF-TRN on new Embraer E-175. Fast check-in good flight good food great service from flight crew plane very clean. No problems.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C D Liotta","Italy","2013-05-12","TRN-FCO-REG both flights on new Airbus A320. Overall a very nice trip. Fast check-in good flight good food great service from flight crew plane very clean. No problems. Will fly Alitalia in the future.","","","Economy","","8.0","5.0","5.0","5.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Cogburn","United States","2015-06-25","I chose to fly American Airlines because they offered the cheapest flight at the time I booked. I wish I would have paid the extra money to fly another airline now. While leaving Louisiana we boarded the plane twice only to be told to go back and wait in the terminal. We were not informed as to what was going on and when asked if I would make my connecting flight in Dallas I was told that I would find out when I got there. When landing in Dallas I had an hour to get to my other flight (or so I thought). We sat on the runway for over an hour, which of course we were not informed as to what was taking so long. The only thing that made the flight bearable is the fact there was movie service from the flight from Dallas to Las Vegas ($8 for a movie). I attempted to just check in online for my flight leaving tomorrow morning only to find out it told me my request could not be processed and I had to check in at the airport. I called the customer information number listed on the website only to be told it wasn't processing because I did not have a seat on my connecting flight from Dallas to Monroe. To say the least, I will never fly American Airlines again. I will spend the extra money on an airline that I trust and is less stressful to travel with.","","Solo Leisure","Business Class","Monroe to Las Vegas via Dallas","2.0","2.0","2.0","2.0","3.0","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Storey","United States","2015-06-25","What a difference a new plane can make. New seat is comfortable and well designed, sat in a reverse facing seat but did not feel out of place. Crew very friendly. Enjoyed the walk up bar area. Food excellent and AVOD same quality as new 777. Took a while to get used to the window shades as people darkened the window to their preference. ","Boeing 787","Business","Business Class","Beijing to Dallas","9.0","5.0","5.0","5.0","5.0","4.0","5.0","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jarmo Juntunen","Finland","2015-06-23","I have never encountered less friendly cabin crew than the ones supposedly serving on our flight from Miami to London on June 19th, 2015. That lot was comparable with perhaps the Aeroflot ""of old"", whereas today you get a smile out of Aeroflot crew. American Airlines has a lot to do in this respect, if they even care. I would feel embarrassed to work for AA, it is a pity that the customers are more polite than their staff.","Boeing 777","FamilyLeisure","Economy","Miami to London","1.0","2.0","1.0","1.0","1.0","2.0","1.0","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Cowan","United States","2015-01-28","When I first started flying from PHX to BIL on Allegiant about four years ago I was thrilled large plane direct flight great prices. Even though I had to drive 2 hours to get to Phoenix from Tucson it was worth it. I told everyone about this great little airline. Well that great little airline seems to be suffering from growing pains. In other words they've gotten too big for their britches. They're charging prices like the big carriers (in spite of the fact that fuel prices are half of what they were a year ago) but not offering the same service. They nickel-and-dime you to death: $5 to print your boarding pass for you? $50 for an overweight bag (down to 40 lbs. allowable - it used to be 50 lbs.). Having to purchase water? Paying for seat assignment and checked and carry-on bags? What's next pay toilets on the plane? The worst part is trying to call their ""customer service"" number. I needed to change my reservation but wasn't allowed to do so using their website. While I waited on hold for 35 minutes to find out what the additional fare would be I had to listen to a recording continually telling me that I should be using their website instead. On the up side both my flights were actually on time for a change. Allegiant seems to want to charge large carrier prices without providing large carrier service (which isn't exactly anything to rave about either). If they want to sit at the grown-ups table they better learn to put their napkin in their lap instead of tucking it under their chin. Speaking of napkins I wonder when they'll start charging for those too?","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Ferguson","United States","2015-01-28","Never again. Flight from Greenville to Orlando delayed due to mechanical issues on plane coming in from Orlando. After boarding aircraft waited on tarmac for 45 minutes. Back to gate. Stated we could get off and sit in jetway but could not go into terminal. Waited for an on call mechanic another 1.5 hr wait. Plane fixed. Off to Orlando 4 hours late. The return trip no email that flight was late. Get to airport 2 hours early. We have a plane and no crew. Waited for crew to be called in to work. They arrive and now no pilots. Told we will have a pilot from incoming flight that is now 3 hours late. Crew very rude when boarding. Return flight also 4 hours late. You get what you pay for folks.","","","Economy","","","3.0","1.0","1.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Rick Eaton","United States","2015-01-26","Flew 1/22/15 from AVL to PIE on time no issues. Last 10 flights have been on time. Remember several things: 1) Check in online at least 1 hour in advance or it costs you $5 per adult2) luggage weight limit is 40lbs or they charge you 3) every flight we have flown has been packed. This is a no frill airline that's adds costs for everything. They fly into small airports not the big ones. Know and follow the rules or it will cost you $.","","","Economy","","9.0","3.0","4.0","3.0","1.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Stadelmaier","United States","2013-05-02","Lets start with the good. On time plane clean lucked out and had an empty seat beside me. Flight attendants perfunctory at best. The food - never in my 50 years of flying overseas once or twice a year have I experienced anything quite as bad as my recent roundtrip flights from Boston to Rome. The food was barely edible the juices were thick sugar syrup with a chemical taste floury snacks were stale. The coup de grace was something the flight attendant called a zucchini pizza? It was a 2"" thick piece of soggy white flour bread (calling it bread is being kind) with a thin layer of shredded zucchini with some type of indescribable flavoring. I took one bite out of sheer curiosity it tasted as disgusting as it looked. There is apparently no one managing their catering service. Anything seems to go! I don't expect gourmet in economy but I do expect vaguely edible. The vegetarian meals were equally bad. My suggestion should you choose to fly Alitalia bring your own food and drink.","","","Economy","","5.0","4.0","2.0","1.0","4.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Crociani","Italy","2013-04-28","Rome to Paris and return (FCO-CDG-FCO) first leg on a quite old A321 but well maintained return on a new A320. Our flight from Paris was cancelled no explication given but we were boarded on the last flight of the evening. I can't blame Alitalia for this issue it happens. The return was calm and all in all a good experience. Will fly again.","","","Economy","","8.0","4.0","3.0","3.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Burgio","Italy","2013-04-28","FCO to LHR return. All flights on time cabin crew professional and polite food ok but no inflight entertainment system available (doesn't matter on a 2 hours flight). Will definitely fly them again.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Davis","United Kingdom","2015-06-22","Chicago to Manchester on Boeing 767. After an unexplained three hour delay, which kept being pushed back 15 minutes, then waiting for further updates, whilst all passengers ready and waiting at the gate, it transpired that we were waiting for cargo to be loaded at the inconvenience of fare paying passengers. Economy class has tired, hard, uncomfortable seats, limited leg room. No personal TV, just overhead TV showing (bizarrely, childrens films). Cabin staff were surly, not a smile between them. All older staff, and so rude at times. The way the breakfast boxes were thrown out was embarrassing, customer service was non-existent. No offers of second drinks, all they seemed to want to do was to get the meal service over so that they could sit down and rest. During the night time hours, it was freezing cold, even the blanket did not suffice to keep me warm. Strangely, they kept turning the lights on every now and then, so sleep was impossible. Probably the worst airline for onboard customer service I have ever encountered.","Boeing 767","Couple Leisure","Economy","ORD to MAN","3.0","1.0","1.0","2.0","1.0","4.0","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Sabaduquia","United States","2015-06-22","JFK-BOS-LGA. Lounge at JFK and BOS great. Complimentary snacks limited but bar menu great and quality excellent. Onboard service personable, flight attendants very interactive. Seats were good on the B737 and drinks were plentiful despite the length. My only complaint is on the return flight, the seats were a tad hard and aircraft needed a lot of attention. They could also improve on the snack selections onboard. ","B737-800 and E190","Solo Leisure","First Class","JFK to BOS","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Elizabeth McInnes","Australia","2015-06-21","The  friendly cabin crew and comfort of this new looking aircraft, in particular the amount of leg-room in economy, surprised me. Entertainment options were good (passenger pays) and the food for purchase was much better quality than I expected. Better product all round than the Air Canada flight taken a few days earlier LA-Toronto.","Boeing 737-800","Business","Economy","Toronto to Los Angeles","8.0","5.0","4.0","4.0","4.0","4.0","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gary Neven","Canada","2015-01-23","I have flown Allegiant Air 8 times in the last 12 months usually with my wife other times with friends and children (a total of over 30 flights). Overall we have had excellent experiences with minimal delays (usually caused by snow storms) and once even arriving early! This airline is very good value for what they charge! I will continue to regularly fly with Allegiant in 2015.","","","Economy","","8.0","3.0","5.0","3.0","1.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Iweka Janine","United States","2015-01-23","Nickle and dimed! We were trying to fly from PA to FL on the cheap so we went with Allegiant. Big mistake. The base fare may seem inexpensive but they charge extra for everything (carry-on +$30 pick your seat another +$30 drinks snacks $5 etc.). The flight attendants were cranky and rude! My husband is tall and he has a bad knee so we paid $32 extra to reserve his seat in the emergency exit row (more legroom). I was led to believe that I would be seated next to him if possible. Not so. I checked-in on-line exactly 24 hours before the flight and was seated on the opposite end of the plane. Just before take-off we noticed that the seat next to him was empty. I politely asked the flight attendant if I could sit next to my husband and she rudely barked that I could not sit there as it was an exit row and I hadn't paid an extra $30 to sit there. I quietly returned to my assigned seat. If you're thinking of flying with this airline just be sure to calculate what you're actually spending (after baggage fees picking seat fees printing boarding passes fees getting a drink of water mid-flight fees etc.) and be sure to factor in dismal customer service as well.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Myer","United States","2015-01-23","Got evicted from my seat for being ""too attached to my grandchildren"". My husband and I took our family - 9 adults 4 children 2 infants-to Hawaii. We paid extra for the better seats for all of us and also for two exit row seats for my husband and myself. We were very pleased with the seats and the legroom for the price we paid. However While waiting an hour on the tarmac for the plane to take off I and many of the other passengers used that time to get up and stretch our legs. I talked to my family and helped entertain the grandkids. Upon returning to my seat the flight attendant told me that I had lost my chance to be in the exit row because I was ""too attached to my grandchildren"". I was incredulous but she was very firm. I had to switch seats with my son for the entire flight to Hawaii. So beware - if you are in the exit row - don't act like you like children.","","","Economy","","2.0","5.0","1.0","0.0","0.0","","","5.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Ian Roberts","United Kingdom","2013-04-24","AMS-LIN (A320) and LIN-LCY (E190). Big jumble of flight numbers etc but both aircraft in Alitalia colours and what the ticket said so assume I flew them! Both flights comfortable especially LIN/LCY as aircraft seemed nearly new. Mid morning and afternoon travel times so soft drink and packet of nibbles fine for the flights and crew relaxed and smiling. Arrived on time-bags off quickly-good price - all that's needed. Used the self-print boarding pass at LIN (as no printer access when doing online check-in) Worked well and easy to use and in a choice of languages. Would use again.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Peter Meikle","United Kingdom","2013-04-21","Heathrow/Lamezia Terme return via Milan. 3 of the 4 flights were on time planes of varied ages but clean staff polite and level of service what you expect on short flights. The delayed flight was because of air traffic control and LHR congestion. My most impressive observation was when we were bussed from the aircraft into the terminal at Milan Linate. A member of the cabin crew carried an elderly passenger's small hand luggage down the steps and put it on the bus for her before going back onto the plane. That is caring service.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","F Orhan","United Kingdom","2013-04-02","Flew Magnifica Class from Abu Dhabi to Rome Fiumicino. Seat was very comfortable (leather duvet large pillow). Entertainment system very good with a larger than average screen. Food was absolutely great (freshness / quality / quantity). Service very attentive too.","","","Business Class","","10.0","5.0","4.0","5.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Felipe Mahaluf","Chile","2015-06-19","The seats were uncomfortable, service was a straight menu with just 3 types of drinks (coca-cola, water, and orange juice). The seats did not have a screen, and the general screen failed and no one can listen when the safety video was played. The crew did not give us something to drink, and no headphones.","Boeing 767-300ER","FamilyLeisure","Economy","Lima to Miami","3.0","2.0","1.0","","","1.0","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Crystal Neil","United States","2015-06-19","A window seat was paid for, confirmed, and I had paperwork proving this, but when checking me in American Airlines randomly changed my seat. When I questioned the service representative at terminal D5 her response was, ""well I don't have a window seat to change it to sorry."" I will never fly AA again. Terrible customer service, very disorganized and rude.","B737-800","Business","Economy","New York to Chicago via LGA","1.0","2.0","3.0","2.0","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Matthew Butler","United States","2015-06-17","Throughout my recent trip, there were difficulties due to under-staffing at the terminals and ticket check-in, leading to several long delays. Several of us missed our first flight out of Gainesville since there was miscommunication leading to no one being at the check-out counter prior to our departure and none of the boarding pass kiosks working. The return flights were equally difficult, with only 1 kiosk working and only one person working the ticket counter, which lead to check-in requiring about an hour. Several of the initial flights were delayed, leading to several of us missing our connection. While this is understandable and does occur at times, it took approximately 2 hours to receive our hotel vouchers even though the flight arrangements were made prior. This was again due to being under-staffed as only 1 person was working this terminal. The following day, multiple flights were cancelled due to ""mechanical difficulties"" leading several of us to again miss our flights. This again lead to an almost 2 hour wait in order to re-book after already waiting an hour prior to the flight being cancelled, causing many of us to miss our chance at making a compatible connection flight. I was initially told I would again have to stay over-night and was not given further options. After calling customer service myself, I found a flight to an airport 2.5 hours away although I was required to pay the rental car fee to drive back home. In summary, due to consistent under-staffing, there were numerous long waits which ultimately delayed travel planned. This combined with several flight delays (due to mechanical difficulties - not weather), lead do my initial flight leaving a day late and my return flight being delayed 2 additional days. I travel fairly regularly, and have never ran across this issue previously. I will avoid using American Airlines in the future if possible.","","Business","Economy","Gainesville to Wichita via Miami and Dallas","1.0","3.0","2.0","1.0","2.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Edward Hall","United States","2015-01-19","I have flown from South Bend Indiana to and from Punta Gorda Florida several times on Allegiant each time I ask myself why? Well after today no more. They had 4 flights scheduled from Punta Gorda this morning but only 3 ticket agents on hand. As a result we waited in line for 1.5 hours to get on the plane only to be told by the boarding stewardess to hurry as they wanted to leave on time and that we should have got there earlier. Flight crew was crabby and bossy service in general poor. Back to Southwest for me!","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G Sensenig","United States","2015-01-19","My wife and I flew from Hagerstown to Sanford/Orlando round trip. The trip was very enjoyable. I will fly Alligiant Air again.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","E English","United States","2015-01-19","I fly a lot and when I heard Allegiant was coming to Indianapolis I was very excited. That changed quickly. Be prepared for the following fees on top of the airfare: Between $15-$30 to choose your seat. That's each way not round trip. If you are flying with a family there is an extra $100 easy. $15 each way for a carry on bag. You can only bring a lap top bag for free. $15 to use a credit card when checking out. $50 for a checked bag. Online booking fee. $5 to print boarding pass if you do at the airport. All in all it was about $60 cheaper than Southwest for me to get to Tampa from IND. If they just rolled all those fees into the total price I would be happy. But they make you first decline a hotel rental car attractions trip protection. Then you have to go page by page with the fees. By the time I got hit with a $15 credit card fee I was exhausted. Also no place to put your Known Traveler Number. Be ready to wait on hold for over 30min for that. I'm afraid if I do it at the airport they will charge me another $10!","","","Economy","","2.0","2.0","4.0","3.0","2.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Ron Douglas","United States","2013-03-27","I recently travelled JFK to Rome in Premium Economy (Classica Plus). 50 minute delay out of JFK crowded conditions no entertainment in Premium and Economy Sections of the 777 food was dreadful - a dry chicken or a chopped beef and pasta entree that was very unappealing and all of it served with plastic cutlery. Crew were not very engaged and disappeared after it became evident that around 200 folks would not have entertainment on this long flight to Rome. Overall a dismal experience and not a great way to start a trip to Italy!","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Threlfall","United Kingdom","2013-03-26","LHR-LIN and MXP-NRT in economy. Flight from LHR on time to Milan Linate. Very clean comfortable A320 with nice leather seats seatback LCD but no snacks. Overall Altialia's short haul service was a welcome surprise however I was disappointed that no drinks/meal service was provided. Return flight was similar and on time into LHR. MXP-NRT was my first long haul with Alitalia onboard 777. Very pleasant and professional welcome onboard however the cabin outbound to Tokyo was not cleaned sufficiently and found crumbs under my seat. Seatback IFE displays were small but provided an interactive movie/music/games/ menu seats also provided with AZ embroidered pillow blanket and headphones. Only problems I encountered with my seat was inadequate legroom due to the IFE box under my seat A and a scratched window on both flights. Catering onboard was fantastic and found the crew on both sectors hard working 2 main meals snacks on both occasions and a continuous drinks service. Choice of meals onboard was an expected Japanese or Italian. For a 12 hour flight I felt comfortable and well looked after by the crew. Both flights on time.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","K Little","United States","2013-03-26","On the flight from JFK to Rome the inflight entertainment didn't work (staff didn't seem that interested in doing anything about it) the food was the worst airline food I have had in years and the seats were very uncomfortable. The next flight from Rome to Tel Aviv was equally as bad and involved the most disorganized boarding process with people boarding from both ends of the plane with no rhyme or reason. On all of the flights the staff seemed generally disinterested.","","","Economy","","3.0","2.0","2.0","1.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ronald Rosenwald","United States","2015-06-17","Day and night difference! US Air to Portugal was a nightmare and I was not looking forward to the return via AA. But there was a difference! The crew all were smiling and were friendly as we entered, our seats had not been changed as US Air had done and the plane was clean and almost comfortable. I am 6'2"" tall and 315 lbs, they provided an extention without even a request for me and the tv/video screens were present and operational. Interior temps were comfortable and the food service was pleasant as well as edible. The crew was present and friendly all day. I would fly AA again but never their counterpart US Air again.","Airbus A330","Couple Leisure","Economy","Barcelona, Spain to Charlotte, NC. USA","8.0","4.0","5.0","4.0","4.0","5.0","4.0","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Joshua Brooks","United States","2015-06-16","First, the good. The customer service was friendly and engaging. They checked my bag for free because of my military service and put my girlfriend's bad under my name too. Good deal. Well, that's about all. I accidentally went to the wrong airlines line for me and my girlfriend to check our bags so we were running a little behind. That was my bad. Now, the bad for them. The flight was canceled. The delay was exceptional. Before I even knew that, there were two workers behind the counter and both were tied up. One had a problem with an international traveler couple. Second, a family had their flight canceled or rescheduled. American was attempting to help but the mother refused the offer of a taxi because she requested a carseat (which is understandable). Things slowed to a crawl at this point. Now we resume to a positive note. Did I mention the staff was friendly earlier? Yes, they were nice. Disclaimer: I reviewed this prior to boarding.","","Couple Leisure","Economy","Houston to San Diego via Dallas/Fort Worth","3.0","2.0","3.0","2.0","","4.0","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Tina Seger","United States","2015-06-16","Poor customer service after the returning flight was delayed. It took 48 hours, another delayed plane, a trip to Miami, then Charlotte, then Detroit! To get from Tampa Florida to Louisville Kentucky. You can drive it in 10. No one in customer service in Miami spoke understandable English. Not one person! And all I get from American Airline is ""We know you are disappointed"" and ""We are confident we can do a great deal better"".","","FamilyLeisure","Economy","Louisville to Tampa","1.0","1.0","2.0","","","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Janet Tschudin","United States","2015-01-19","Flew out of Grand Island Nebraska January 8 2014. I understand there are policies for the size and weight of carryon luggage (which mine met). Observing the interaction of the agent with the customers checking in I found her to be rude unprofessional and lecturing. She didn't bother to listen to customers or attempt to help customers. At least she was consistent in her poor behavior toward all customers therefore I conclude this is either a training or management issue.","","","Economy","","5.0","4.0","1.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Ingeborg Jakobson","United States","2015-01-19","The flight crew would not give me a cup of water to drink on a flight from Honolulu to Los Angeles. All food and beverages even water was for additional purchase. The seats were extremely uncomfortable and my lower back hurt me a great deal. It was the worst flight I have ever endured. It took almost 30 minutes for baggage to arrive to the carrousel and the arrival gate was very far from our connecting flight which we almost missed! I would never fly with this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Larson Nicole","United States","2015-01-19","I went from Provo to LA. I was stuck at the airport with 3 kids for 13 hours while Allegiant kept delaying our flight. Finally after flying home and being unable to land we flew to Las Vegas. It took another hour and 3 lines later to get a room. I could have drove home and to Disneyland twice in the time it took to fly with them. Actually I would have drove home if they would have been honest at first rather than keep delaying. My husband and I both missed a day of work.","","","Economy","","3.0","3.0","4.0","0.0","0.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Ricc","United Arab Emirates","2013-03-12","FCO-AHO and back on Alitalia flight out of Fiumicino left on time cabin appearance was very good and crew professional. Flight out of AHO also very satisfactory Airbus 320 with working video screens the crew offered drinks and a snack for a 40 minutes flight was more than enough. The service is improving better than a few years ago.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","P Rodger","Canada","2013-03-08","YYZ-FCO/FLR Toronto-Rome non stop: I flew Premium Economy. There was no special line for this class of service in Toronto. There was no invitation to the Lounge the staff welcome was fine but too concerned with the 4 in Magnifica Class and the full masses in economy. There were 6 of us in P. Economy section so nice and quiet. The seat recline was fine the leg rest was useless as I'm only 5'6. This did not elevate my legs in the least. The pillow and flimsy blanket were fine. Lots of room to manoeuvre between the seat in front. The plastic glass half full welcome prosecco was chilled nicely but that was the end of the sparkling wine. The food was not advertised in the generic brochure - a surprise on board it was the same food as economy class. 500 Euros more for Magnifica if bought on board I didn't bother. The overall pilot/flight was smooth and 40 minutes early November 18 2012.","","","Economy","","4.0","3.0","3.0","1.0","4.0","","","0.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","John Attersley","Canada","2013-03-07","Flew from London to Brindisi via Milan on 4 March 2013. The staff at Heathrow were very good. The flights were good and the inflight service was attentive.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mariana Gomez","United States","2015-06-16","I can't believe what a dissapointment this company has became, I had a flight from NYC to Memphis, on Friday 12th, my flight was cancelled at the last minute without any explanation. I catch a early flight in the morning of the 13th, then I have my return flight from Memphis to NYC on the 14TH June. When I got to DCA my flight was delayed and as always at the last minute they cancelled my flight, they didn't even give us a hotel room., I slept at the airport thinking I would leave the airport first thing in the morning, to my surprise I didn't, they put me on another flight with US Airways which was the same, as I was waiting for my flight, they cancelled again, then they put me on an AA flight leaving at 9.47 am and now is leaving at 10.","","Solo Leisure","Economy","Memphis, TN to NYC via DCA","1.0","1.0","5.0","","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Fisere","Latvia","2015-06-15","The worst exeprience I have had. Completly disorganized routes. In 1 day 2 delayed flights, one with 4hr, second one with 2hr delay. Next to that 2 changes of gates - terrible!","","Business","Economy","Paris to Las Vegas via Dallas","1.0","3.0","4.0","3.0","4.0","4.0","1.0","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Rose","United States","2015-06-15","First trip on the reconfigured B777 business class and I was impressed. Virtually identical to the CX layout, which I love. Quite a bit of privacy and personal space, with a very comfortable flat bed. IFE had ample choices, and the food and beverage was good as well. In flight overseas WiFi worked very well also. Flagship check in at LHR in a separate and dedicated building makes the process very easy. I think AA has upped their game on the overseas routes - perhaps not all - but this was an excellent trip.","B777","Business","Business Class","LHR to JFK","8.0","5.0","3.0","4.0","4.0","5.0","5.0","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","N Perrine","United States","2015-01-19","My husband and I traveled from Rockford IL to Las Vegas December 11-14 2014. The flight December 11 was first delayed due to a maintenance issue. After arriving to the airport we found out the flight was totally cancelled. We were told that our flight was rescheduled for noon on Friday the 12th. We finally departed at 12:35 December 12th. This caused us to miss nearly an entire day of our short trip. On the way back Sunday December 14th our flight was again delayed due to a maintenance issue. We were asked to switch gates and wait for another plane to arrive. We finally headed home 3 hours after our scheduled flight. We have made this trip 4 times in the last 8 years and only 2 of those trips were acceptable. The last time we had a significant issue (once again missing our first night in Vegas due to maintenance issues in the plane we were flying in and having to make an urgent landing in Colorado to wait for another plane) Allegient was willing to offer a travel voucher to us. We will never be using Allegiant airlines again.","","","Economy","","","2.0","4.0","3.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Tschudin","United States","2015-01-19","Flew out of Grand Island Nebraska January 8 2014. I understand there are policies for the size and weight of carry-on luggage (which mine met). I observed the interaction of the agent with the customers checking in. She was rude unprofessional and lecturing. She didn't bother to listen to customers or attempt to help customers. At least she was consistent in her poor behavior toward all customers therefore I conclude this is either a training or management issue.","","","Economy","","4.0","4.0","1.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Beck","United States","2015-01-14","LEX to PIE. PIE to CVG. First time with Allegiant and last. Seats are plastic with minimal padding I don't mind the non-reclining but 2-3 hours on a plastic kitchen chair is uncomfortable at best realistically it was painful. Five flights leaving PIE on the 3rd of Jan all delayed at least an hour. Five flights of people in a four gate terminal. There weren't enough seats the snack bar ran out of food and TSA was a joke. Check-in was a circus with the clerks culling certain flights to check in first. Not because of time they just chose to do it. Sorry Allegiant you're not an economy airline just a bad one.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Kapfer","Germany","2013-03-01","Took Alitalia to Abu Dhabi last week. Flight from Rome was on a brand new A330 with the most generous legroom I have seen in a long time. Food was tasty on both flights. Flights on time. Flight attendants did not offer drinks during the flight but you could get drinks and snacks from the galley. In-flight entertainment also brand new with nice selection of movies. Cabin was clean. All in all a pleasant experience. Will consider them for my future travel.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Sala","Italy","2013-02-12","I flew from Milan to JFK on AZ604 yesterday. The flight was great the food good for Italian taste and I was especially satisfied with the inflight service centre set up in the back galley after the main service. You can help yourself to drinks and snacks at your own convenience. This kept us well hydrated throughout the flight without having to wait for drink runs from the crew. The atmosphere on board was very relaxing.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G MacMhathain","United Kingdom","2013-01-30","Flew from Luxembourg to Rio and back to London in January. Long-haul flights were on Alitalia's brand new A330 which is a very nice plane. Sadly the overall experience wasn't great - the staff looked bored and disappeared for most of the flight the food was pretty disgusting (and I'm not a fussy eater) the in-flight entertainment system was very sticky (cue people hitting the screen behind your head for half the flight) and the selection of films was poor. The flights were ridiculously cheap so perhaps you get what you pay for in which case maybe this review should be an overall 9.","","","Economy","","7.0","4.0","3.0","2.0","2.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Rose","United States","2015-06-15","First overseas trip in the newly configured B767 with flat beds. The cabin looks very crisp, clean, and modern but I found the seats to be uncomfortable and poorly designed. The seats seem very narrow, and once in the flat bed position your feet end up in a narrow, confining box-like area which makes it difficult to move around. Impacted sleep quality immensely. Tablet-based IFE strange, clunky with limited choices. The biggest positive surprise was the food, which was as good an airline meal as I've had. Perfectly roasted duck breast in a coconut lime curry was restaurant quality, salads fresh and crisp. On balance better than expected and an improvement for AA.","B767","Business","Business Class","JFK to CDG","7.0","2.0","3.0","5.0","2.0","3.0","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jennifer Luong","United States","2015-06-14","AA has completely lost my trust. The woman at the check in counter knew nothing about free bags for military civilians. After paying for our bag, she gave us our boarding pass and mentioned nothing about it being delayed. We found out after I noticed that the time was different on our boarding pass. When the time came to board, we find out that the flight is cancelled when we noticed no plane at our gate. We approached some AA attendants and the woman apologized for forgetting to announce it, and then looked for another flight for us. She found one for a 5am flight - 4.30am check in and gave us a hotel voucher of which the shuttle runs every half hour. That means we would have to leave the hotel at 3am in order to make the flight. At 2.30am, my boyfriend finds out through the flight tracker to discover it is cancelled again! He tries to call customer service to reschedule but had a 1 hour wait time on the phone. When he finally gets through, the man on the phone suggested a flight at JFK at 7am, which we wouldn't be able to make it in time even if we left at that moment (3.40) because we would have to wait for the (every 30 min) shuttle, get on the airport train, get to the stop for long term parking, then get the bus to get us to our car, and then drive over an hour to JFK. So then he puts us on a 3.50 flight to Chicago getting us there at nearly 6pm. Our whole Saturday is gone. AA wasted us a lot of money and time. I will never fly with them again. ","","Couple Leisure","Economy","Newark Airport to Chicago","1.0","1.0","1.0","","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sheila Warmisham","United Kingdom","2015-06-13","What has happened? Airlines have revolved into greedy money making machines and in turn allowed people to become smug and uncaring for others. What used to happen in my day when a person of 6ft 5ins boarded a plane there was consideration and care? Now it is all about extra money! I distinctly remember when this situation arose we would kindly ask smaller exit seated passengers to swap and 9 times out of ten people would be happy to do so. We maybe would offer a few drinks in return and everyone was happy. My son who is 6ft 5in was like a caged animal on our recent American Airlines flight, 10 hours of absolute hell. Yes we could have paid more for an exit seat but he is a student and this was not an option. While shorter passengers get seats for less he is now faced with either having to pay more to travel than shorter people or not travel at all. It is not as if he can do anything about his height, if he was simply overweight – then he could diet – but this is not the case. American Airlines allowed him to stand up all the way from LA to LHR for 10 hours, when he had to sit his legs had to be wide apart and any chance of a brace position would be completely ruled out. American Airlines – shame on you for your greed! I am not sure why trolleys were used for the meal service – they could have just chucked boxes of junk down the cabin and asked those interested to catch them. ","","FamilyLeisure","Economy","LAX to LHR","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","H Sjoerdsma","United States","2015-01-14","Flew GRR to Sanford/Orlando Jan 3. Flight was over 3 hours late. Of the last 3 flights on this route all three were over 3 hours late. Very poor! I think they may need new management. Airline used to be quite good and on time. Other passengers gave us the same story on their flights in recent years. Next time we'll go Southwest from MCO.","","","Economy","","1.0","4.0","0.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Stephanie S Schottel","United States","2015-01-14","I've flown on this airline for 2 round-trips from Belleville Illinois to Sanford FL. One of the flights was on time. The other flights were not. 1 hour late on 2 flights and 8 hours on last flight. They gave me a voucher to redeem through there reservation number for 8 hour late flight $75 voucher not even a full airfare. Also gave me a food voucher for $6 that just barely buys a hamburger in Sanford airport. Tried reservation number 4 times 45 minutes each time no actual human being ever answers. Just automated and music. I also chatted with agent online terrible just terrible no help at all. Terrible customer service. I will not fly this airline again. Do yourself a favor and use Southwest almost as cheap when you add up all of Allegiant's fees. Terrible airline!","","","Economy","","","3.0","4.0","3.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Lindstrom","United States","2015-01-14","Flight from LAX to Idaho Falls. Arrived at LAX 1 hour early and the Allegiant flight is not even listed on the airport monitors. There is no one behind the Allegiant counter. Pilots and crew show up and still no plane. Not even the pilots know what is going on. Finally some Allegiant airport staff show up and inform the waiting passengers that a plane is being flown in from Las Vegas. 1 hour after our original departure time the plane arrives. Passengers get first text from Allegiant that the flight has been delayed. No kidding? Another hour passes and we're told of another hour delay because ""The kitchen needs stocking"". Then another delay to ""refuel"". This goes on and on. The poor pilots and crew are stuck between horrible management and grumpy passengers.","","","Economy","","","3.0","3.0","1.0","1.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G L Vecchi","Italy","2013-01-29","LIN-FCO-YYZ economy class. All flights on time aircraft's in good conditions. Cabin crew so-so. Food better than other flights. Will definitely fly them again.","","","Economy","","8.0","4.0","3.0","4.0","5.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Georgas","Greece","2013-01-29","Greece to Toronto Ontario. Flight was ok but the service and my seating arrangements were absolutely horrible. I flew with my 2 daughters one who is 9 months old and even when I arranged for a bassinet for the baby I had my daughter for 11 hrs on my lap because apparently Alitalia only carries 2 Bassinets on the flight. After all this they lost my luggage when I arrived and it took 5 days for me to retrieve it. My first and last time I fly with them.","","","Economy","","2.0","1.0","2.0","3.0","5.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","F Moedinger","Italy","2013-01-17","Flew VRN-FCO-MIA and back in Alitalia economy on a reward ticket. All flights more or less on time. Crew on domestic flights almost courteous crew on international flights presumptuous and on the brink of being outright brazen. On top of that they did not see any need to keep the airplane reasonably clean. The restrooms looked on both intercontinental trips like the restrooms of a run down railway station. If you have an alternative avoid Alitalia.","","","Economy","","5.0","3.0","1.0","2.0","4.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Tuft","United States","2015-06-13","I flew non-stop from SLC to MIA on a redeye, 4 hours of flight time, no problems, delighted to find a non-stop flight. A week later, coming home, (June 10 2015) was a totally different experience.  The flight to DFW was delayed for a mechanical problem (air speed indicator), so they re-boarded us on a different plane, but after all
passengers were seated and the safety video shown, they said there was another mechanical problem (didn't identify it) and sent all 200 of us to a re-booking desk which couldn't possibly accommodate all of us.  Meanwhile after an hour standing in line, they called us back to the second airplane and the ones of us who hadn't left in search of another flight, toted rolling bags etc on board yet a third time and we sat and continued to wait while the baggage was loaded. This leg of the trip had begun with the supposed 12.25 pm departure of Flight 2407, but by now it was 5.30 pm, with no signs of hope. I knew I'd already missed my connecting flight to SLC, and was able to book another DFW flight for 6 pm.  I made it in time to board this different flight, but the 6.00 departure time turned out to be 7.00pm.  The delay here was for yet another unexplained reason.  Still,  I was able at DFW to make my connecting flight to SLC on a 10.00 flight, but this interminable day stretched out far longer than it should have, and I don't see how it could be, that every single AA flight I was on that day, all had delays. The staff were friendly and helpful, but, I can't recommend this airline. ","","Solo Leisure","Economy","SLC to MIA","1.0","1.0","4.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","E Temperli","Switzerland","2015-06-12","A friend and I flew JFK-BOS-MIA-CUR last minute and at an incredibly low cost. BOS-MIA we got 'upgraded' to Main Cabin Extra for no apparent reason. Check in was actually surprisingly smooth and efficient, friendly staff. Out of the 12 Cabin Crew on the 3 legs 9 didn't spare a smile, didn't manage to finish the 'service' (consisting of 1 complimentary drink) and seemed to be tired and/or just hated their job. 2 were plain rude to fellow passengers for no apparent reason as well as unprofessional and only 1 of the 12 was outstandingly nice and cheery as well as professional. Aircraft old but decent enough, no entertainment (one leg not even safety demonstration after all screens didn't work). On ground experience and price top, inflight flop.","","Solo Leisure","Economy","JFK-BOS-MIA-CUR","2.0","3.0","1.0","1.0","2.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Matthew Toyoda","United States","2015-06-12","This is the 3rd time this year that I have flown with American Airline, I give this airline 1 star out of 5 stars. Number 1 reason is this airline has constant delays all across the board, every flight I have flown on has been late or delayed for the past 3 times this year. I will never fly with this airline again. I am extremely dissatisfied with the quality of service and the delays they have for every flight.","","Business","Economy","Cleveland Ohio to Yuma AZ","1.0","1.0","1.0","2.0","1.0","1.0","1.0","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Clonts","United States","2015-01-11","I use Allegiant because they fly to some smaller airports at very competitive rates (Sanford Roanoke). On Christmas eve last week I boarded the 1st plane for an hour before a maintenance issue came up and we deboarded. 2 hours later we board a second plane which flew for about an hour before returning to Sanford. This is probably because Allegiant flies the oldest fleet in the country. We were told another plane would be there by midnight (13.5 hours in Sanford airport). So I missed Christmas with my family. But they did give us $8 for food all day which doesn't cover the cost of the cheapest burger available and a $100 voucher which I had to call twice to use. I guess this is what comes with being the lowest cost ticket.","","","Economy","","3.0","3.0","4.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Empie","United States","2015-01-11","My flight was from tri-cities airport to St. Petersburg/Clearwater on Friday January 2nd. My husband and I received a call 1 day before our flight telling us that our flight had been moved from 10am Friday morning to 11.59pm Friday night. This means we will be in town another full day and both will be missing work. Not only that but our flight was delayed 3 and a half additional hours. So now we will not be taking off until at least 3.15am. This would put my husband and I getting home around 6am. No voucher or compensation was offered. The man at the Allegiant counter said he has worked in an airport for 37 years and had never seen anything like this. Allegiant Air should be ashamed of themselves and their lack of planning.","","","Economy","","","2.0","4.0","4.0","2.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brandon Knudson","United States","2015-01-11","My flight from MOT to LAS (447) scheduled for 1/2/15 for 6.20pm. After 3 delays we got word that our plane had finally arrived. Instead of pulling into the airport terminal it went to the Fedex hanger. Of coarse they had to have the crew go pull them out by the time they offloaded the crew had reached it's ""time"" for the day but if they hadn't been delayed 3 times and then parked at a Fedex building instead of the terminal then they wouldn't have run out of ""time"". So 5 hours waiting at the airport were a waste and instead of just cancelling the flight right away we were not honestly communicated with. We were informed that night that the flight would be 9.30 am. After arriving to the airport I get a call and email saying the flight had been rescheduled for 1.15. So after I return again to the airport the flight is delayed but this time no warning or communication. Just time to board comes and goes. An update came at 2.30 that they were having troubles with the plane and that they would have it fixed momentarily and be on there way. At 4 they told us they were all clear that once the flight crew gave the go ahead then we would begin boarding. At 6.30pm they told us the plane wasn't going to be able to fly. They then told us that in 2 hours a new plane would be coming from Fargo to pick us up. So it is now 7.39 and I have been here in the terminal with no food or drink waiting for some honesty and communication from Allegiant. I can deal with being caged I have a pc tablet cell phone and book. The worst part is the elderly and small children.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Scheel","Germany","2013-01-02","Frankfurt-Rome-Tblisi. Check-in Frankfurt is done together with Air France/KLM in T2 - very efficient. Frankfurt-Rome on time with beverage service. Crew okay. No newspapers on this flight. Rome-Tblisi at odd Hours arrived in Tblisi at 5 am. Flight only 70% booked so I had plenty of space. Food was good though cold only. IFE limited. Baggage took quite a long time to arrive on the belt. Would fly again.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Turhan Azra","Canada","2012-12-25","YYZ-FCO-IST. We flew with Boeing 777-200 from Toronto to Rome. We had a delay of half an hour. The airplane was decent. The cabin crew were not friendly. I ordered vegetarian meal and it was awful. I have flown this route before and the meal was the same for both flights. They never change the menu! The personal entertainment system was terrible. It had very limited variety of songs and movies. Also it did not work for about 2 hours. The snack was good and it was prepared specially for vegetarians. The seats were okay. When we landed to FCO the ground crew were rude and raised their voice to us just because we stopped for a minute to take out our boarding passes. From Rome to Istanbul the seats were uncomfortable. We had a delay of half an hour. The snack was good but it was very small. Overall I will totally not recommend this route because of the delays and the little leg-room.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Christian Prade","United States","2012-12-20","MIA-MXP. Plane delayed 9 hours in Miami. Departure at 3.15am! Old plane with scotch tape on the seats. The worse was to come. 12 hours instead of 8 hours flight as one radio was not working . Instead of the direct route over Bermuda we flew west of Goose Bay in Canada over Greenland Iceland and Scotland. We had to be always 3 hours maximum from an airfield. In total 11 hours delay in Milan.","","","Economy","","","2.0","2.0","1.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Gary Brown","United States","2015-06-11","Just returned from a trip to the Caymans for a wedding, and as usual had a bad experience on American.  I had hoped that the pending merger would improve Americans quality, but instead I'm afraid it will make USAir worse.  I used miles and flew business class on USAir - cost 120,000!  The plane was actually an American plane, and was dirty, with torn, worn out, uncomfortable seats. Service was marginal.  I keep having bad experiences on American, and have actually decided to use up my miles and change to another carrier - it is sad to see how airline travel has degraded - dirty, worn out, cramped, buses with wings.","","Solo Leisure","First Class","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Priya Kaur","United Kingdom","2015-06-06","I travelled to and back from LGA. Going was actually with US Airways. The staff on both journeys were rude although the LGA to LHR flights were better. Going to LGA staff were rude and not helpful when serving food. The entertainment system was okay although have seen better the touch screens do not work properly. I was sat at the front so luckily had good space however the other seats seemed tight. The second part of the flight (domestic one) was a two by two carrier and the tiniest aircraft I had seen. I would not recommend and I would avoid at all costs.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Hofman","United States","2015-06-06","My husband and I flew to London in business class on 4/29/2015. Plane was old business class seats were too close to each other the food was the worst ever. Toilets were dirty. We will never fly American Airlines business class anymore. Very unsatisfied customers. We usually fly Qantas business to the U.S. from Australia and let me tell you that it is a first class airline! I'm flying back to London on July 9 business class flying with BA never again AA. Very dissatisfied customers.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Claude Blackburn","United States","2015-01-05","I've flown Allegiant many times and always from Bellingham to Palm Springs Palm Springs-Bellingham. The only reason we take Allegiant is because we live near Bellingham and Palm Springs and they have direct flights. The seats don't recline and couldn't be much closer and they charge extra for everything. But today on the flight from KBLI to KPSP was really miserable the plane left an hour late but worse because the floor and my feet were freezing the entire time we sat on the tarmac and during the entire 2.5 hour flight. I would definitely bring winter gear next time I fly Allegiant in the winter. I have never experienced such a cold aircraft floor on any flight in over 30 years of flying on a dozen different airlines.","","","Economy","","3.0","2.0","4.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M O'Dell","Canada","2015-01-05","Flew to LAS from BLI in Sep and this will be my last trip with Allegiant. Booked a package ""deal"" through their website like we have more than a dozen times before. Sure there were incidents in the past but because we thought we were getting a ""deal"" on everything we let it pass. Found out when we were at the airport that another major airline now also offers service to Las Vegas that when compared to Allegiant for price and service wins hands down. When we went back to Vegas in Oct I decided to book my hotel car and shuttle separately and then booked our flight with this other airline. Then just to compare I booked the same package deal through Allegiant to compare prices and this is how it turned out. Flight with other airline +$64 booked hotel through hotel website -$120 booked car through car website -$28 booked shuttle upon arrival in Vegas -$4 in total I saved $88 on a package deal where I thought it was the best deal. $88 plus the unsatisfactory service and on time arrival and depatarture record is huge to me.","","","Economy","","","3.0","2.0","3.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Constance","Canada","2015-01-05","If you carefully read the website while booking your flights and know and understand exactly what extra fees might apply to you then it's an incredible value. This is truly a ""no frills"" airline. Old generally uncomfortable airplanes but efficient and cordial staff and competent pilots flying out of small airports. I flew Niagara/Buffalo to Sanford and both flights arrived relatively on time (one flight was 15 minutes late due to a handicapped passenger trying to get to and into their seat which is nobody's fault). I paid for my carry on beforehand and while their carry-on sizing is on the small side I was eventually able to fit mine into the sizing holster and be on my way. It was an easy 1hr 20 minute drive to Niagara/Buffalo airport from the east side of Toronto. Parking at Niagara airport is almost like mall parking. Find your spot and you'll be at most a 3 minute walk from your car to the departure desk. I'd downloaded my ticket to my phone so no fee for that and was at the gate with plenty of time to spare. The other benefit was rental car pickup at Sanford is literally a one minute walk out the front door of the terminal. No shuttle/bus to get to rental cars like Orlando Int'l Airport and others. I paid $220 round trip including my carry on baggage fee. The same flight with Air Canada Rouge out of Toronto would have been $600 and for sure would have been a far inferior experience both at the airport and from a service perspective. To put it into perspective a 25 minute taxi ride to get from Toronto to my house is $80 each way. So for $60 more I flew to Florida. Again if you go in knowing that this is total no frills no free entertainment no free food/drinks and you just want to get from A to B in as inexpensive and efficient a manner as possible then I'd have no hesitations recommending Allegiant to anyone. It's rare these days to be pleasantly surprised by an airline experience. Kudos to Allegiant and associated small-time airports.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Dario Mattiello","Argentina","2012-12-17","AZ 681/680 from/to Buenos Aires to Rome in Magnifica Class. Fantastic seat configuration 1+2+1. Flight on time nice Aerolineas (Skyteam) Business lounge in new terminal C of EZE. Captain at the door welcoming all J pax. The Chief Purser introduced herself personally to all pax in J. Very nice Bulgari amenity kit. Lunch was served with individual placemat. Flight attendants move with a trolley and prepare the dishes for you upon request. Interesting Italian regional menus. Top Italian wines. 3 pastas and 2 main courses of meat and fish. Nespresso coffee (finally on board) pastries cheeses and fruit salads. Dish presentation can probably be improved but the quality of the food was impressive. Entertainment good but not extraordinary. The TV monitors are not last generation and quality of image is not state of the art. Too few blockbusters too many retro movies. Night open buffet with everything you need. Breakfast prior to arrival very good but not 5 star. Cabin attendants attentive and smiley. Good communication from the cockpit. Landed on time in Rome. Baggage came out 45 minutes after but this is not AZ fault. Same thing and the coming back flight apart from a minor communication from the cockpit.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Stegall","United States","2012-12-07","MIA-FCO (seat 4L) and FCO-MIA (seat 4A) in late Nov 2012. Seat was very comfortable liked the way the table works and the large video screens are nice. I had a window seat and it had very good privacy. I thought the seat could have been a little longer for sleeping but it was comfortable enough. The centre section seats do not have air vents though those on the window sides of aisles (both the aisle and window) do have air vents. Video (movies etc.) were OK. The seat in general was the best I've been in out of Delta Air France KLM and Continental/United. However I'd have to say the service especially on the FCO-MIA leg left a good bit to be desired. Food wasn't properly heated on either leg though was good. On FCO-MIA (all daylight flight) the crew did a lunch service and then disappeared until they served the pre-landing meal. Other than the actual meal service they disappeared. This crew had some ice and a few drinks they put out self-service but then never showed up again. This aircraft actually has the seats split into two business sections - the forward section where most Magnifica seats are located (Rows 1-5) and then small section behind the doors with rows 6-7. Upon arrival in MIA my checked bag did not appear up on the carousel. I had a connection to make but needed to pick up clear customs and recheck my bag but that's hard to do with no bag. An agent got me through customs and sent me on to my flight all the while assuring me that my bag would make it. After boarding my Delta connecting flight the Delta agent came onboard to my seat and gave the me the bag check slip and my bag did indeed make the connecting flight.","","","Business Class","","7.0","5.0","2.0","4.0","3.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Alexander","Australia","2012-12-06","I was on a return flight from Rome to Istanbul. I had booked a ticket on the website with an approximate 1% discount for EU citizens 25 or under for which I am a British EU citizen who was 25 at the time. On my flight to Istanbul I had to wait for quite a while at the counter to get my boarding pass. I do not speak Italian and the staff spoke among themselves in Italian for a long while without telling me what the problem was in fact not admitting there was a problem. There wasn't a big line so this didn't delay other passengers. Eventually they issued me my boarding pass. Ok a bit of a pain but not such a big deal. The flight was without incident. On my return flight Istanbul to Rome I got to the counter to collect my boarding pass and there was another holdup. The staff spoke amongst themselves for much longer than the first flight approximately 30-45 minutes. Again they wouldn't admit there was a problem and I asked several times what the supposedly non existent problem was with no luck. Again they spoke in their own language to each other and on the phone so I couldn't eavesdrop. They also made several phone calls. I was getting pretty anxious because I thought there was a serious problem. As there were only a small number of counters in operation for Alitalia in Istanbul at the time the line ballooned out as a result of the holdup and I wonder if some passengers missed their flights. Eventually the counter staff asked me if I was a student. I said no. They then told me to go and buy a new ticket without explaining why. When I pried them they told me it was because I had purchased a discount ticket without the right to do so. I then explained to them that Alitalia had offered an approximate 1% discount on their website for EU citizens 25 and under and the discount had nothing to do with being a student. The lady at the counter then made another call then issued me my boarding pass without apologising. I am not sure if it was the same problem on the outbound flight but It does seem rather odd that the staff appeared not aware of their own policy regarding the 25 and under discount for EU citizens (maybe the policy changed?) which is quite a common discount that many companies and organisations offer in the EU. Also if they had have admitted what the problem was from the beginning I could have resolved the whole thing right away. It also appeared to me to be a poor use of judgement to hold up the line for such a considerable amount of time over the question of a discount of approximately 1 euro. This upset me greatly. Otherwise the flight itself was without incident.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Walker","United States","2015-06-06","American Airlines without notification or reason cancelled my ticket on the return leg of my trip leaving me stranded. The flight to Seattle from Philadelphia went smoothly. I was able to check in board and fly without problem and it was actually one of my most pleasant flights. However when I tried to check in for the return flight I was informed that my ticket had been cancelled. After waiting on hold for a long time one of the American Airlines representatives informed me that the ticket was cancelled because I never boarded the plane in Philadelphia. Eventually I was told that if I showed my boarding pass from the flight from Philadelphia to Seattle to a check-in representative they would be able to book a seat on the flight for me. However until that time the seat was not reserved for me or guaranteed in any way. It was important that I make the flight in order to be at work so I had to make an extra trip to the airport early so I could re-book my ticket thereby wasting precious vacation time. So do not fly on American Airlines unless you enjoy the thrill of not knowing if you'll get to use the ticket you bought the mystery of whether the airline knows you're on the plane or not and the excitement of using vacation time to pick your way through a companies complex inaccessible and unable customer service system.","","","Economy","","","5.0","1.0","4.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Pomeranze","United States","2015-06-04","First Class JFK - Seattle June 1. Although the flight was delayed almost two hours due to a combination of weather aircraft delays etc.. the flight was fine. The JFK ground crew worked with a combination of humor and professionalism that provided the right touch at the gate and once the aircraft arrived everyone worked very quickly to get us on our way. Once in flight we had warm service in the small front cabin (737-800) by two experienced yet friendly attendants. The food was definitely an upgrade from recent trips and all in all I felt American did a good job. Baggage delivery at Sea-Tac was awful.","","","First Class","","8.0","4.0","5.0","4.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Benghazi","France","2015-05-31","May 14th AA63. May 21st AA62. Paris-Miami Economy: the worst experience I have had for a long distance flight. I was lucky to get the seats with more space without paying as I was one of the last ones to check in. The airplane was so old that it is difficult to put a small bag inside the plane. What's more shocking is not having an individual screen for each passenger. moreover on the Paris-Miami flight the steward was not nice at all. While the hostess gave me a can of coke he only gave me a glass. The food was ok but very low quality compared to the price paid. On the return flight the food was just terrible no comment I did not eat it. Of course same thing on the return flight no screens and very old plane. The seat in front of me was all torn. I have tried many other airlines for long distance flights being in Europe or Asia and none of them were as bad as this one.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Glen Hyden","United States","2014-12-31","Booked a RT for my family for a Christmas vacation from Tulsa to Sanford and this was our first trip on Allegiant. Departed right on time on a MD-80 with a refurbished and comfortable interior. As a frequent traveler who rarely reclines a seat in other planes in consideration of the passenger behind me I was relieved that these seats were not reclined seats so the passenger in front would not infringe on my space. Flight crew was friendly and professional. Return trip was 2 hrs late departing but I got a text message 7 hrs in advance and I adjusted our schedule accordingly and all was well. Return flight was on an A320 in great shape and the crew was friendly and professional. We liked the approach of paying for only the extras you want and the web site was very clear about this so we don't understand why anyone is surprised and can't comprehend the pricing model. Allegiant Air is a good product fairly priced and we will certainly be repeat customers.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Heyser","United States","2014-12-22","I flew from Hagerstown to Sanford and back five days apart. I found everyone in both terminals to be very cordial. The boarding agent in Hagerstown was actually humorous and made the wait seem shorter. The flight attendants were not exactly warm but they were nevertheless efficient. Both flights left and arrived on time. I have read complaints about luggage fees but I think the website is quite clear so I decided to travel light. I had a small bag as my one small free carry-on item and I thought that I might have to pay a fee for the dozen roses in my other hand but there was no extra charge. No problems on my first flight using Allegiant. I'll do it again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Milford","United States","2014-12-22","Our trip was from Ft. Wayne IN to Tampa Fl. Allegiant made us believe that we would be flying into the Tampa International Airport we actually flew into the Clearwater/St. Pete Airport. We made arrangements to rent a car at the airport but because the car was not at the airport we landed we had to pay ($35) for transportation to the Tampa International Airport to get to the car. On the return home we had to return the car to Tampa International Airport and pay ($40) for transportation to get to the Clearwater/St Pete Airport to our flight home. The people at the car rental office says this happens all the time because of Allegiant Air's miscommunication! We got a great deal on our airline tickets but we had to spend so much extra on the car that we'll certainly think twice before using Allegiant Air again!","","","Economy","","3.0","4.0","4.0","0.0","0.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Perez","United States","2012-11-29","Economy JFK-FCO-MAD-MXP-JFK. They were on time aircraft appeared well maintained. Cabin staff was professional and responded to one's needs. I will definitely fly with them again.","","","Economy","","10.0","3.0","4.0","4.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","R Singh","Canada","2012-11-27","We flew Toronto to Rome and back and I was pleasantly surprised with how good this airline was. The to flight was in an older plane but he staff was friendly and accommodating and our return flight was in a newer plane with interactive LCD's in each seat. I'm 5'6"" and the seating was not cramped at all. The in flight food was decent as far as airplane food goes. Based on the reviews of Alitalia I was expecting a terrible experience - but that was not the case at all.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Claudio Biasiotti","Italy","2012-11-26","We flew recently in Magnifica (business) to Caracas (July 16th and August 27th 2012) and in Classica Plus (premium economy) to New York (November 4th and 19th). Not a terrible experience but sorry to say that our national airline is poor in terms of comfort service and quality of food. In Magnifica the service is not adequate at all (why are the flight attendants with some exceptions so rude?) and the food is very far from the Italian excellent international reputation. In Classica Plus we experienced seats not much more comfortable than in Economy very poor food light and headphones malfunctions. Extremely sad.","","","Business Class","","3.0","3.0","2.0","0.0","4.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Granzarolo","Italy","2012-11-20","FCO-BRU and return (departure on 17-11-2012 return on 18-11-2012). Both flights on a clean A320 which was quite comfortable. Departures and arrivals on time efficient and polite flight crew and an appropriate food service for a 2 hours flight.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Segarra","United States","2015-05-31","Flew with my wife from Seattle to Charleston with stops in DFW and DCA. Selected the least expensive flights and we are not frequent travelers so I did not expect a great experience. Our flights did get rescheduled probably due to the merger with US Airways. Delays were manageable with just one hour on the first leg out of Seattle. What I did not expect was for the flight attendants to be so curt and rude. When I was denied a blanket I could almost read the attendants mind (""please put me out of my misery""). Impolite doesn't even begin to describe their attitude.","","","Economy","","3.0","1.0","1.0","1.0","2.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Vasudha","United States","2015-05-31","A very frustrating experience. First their flight is delayed due to ""bad weather"" in LGA whereas we can see that United and all other airlines are taking off and the weather looked good enough. Initially they said it is delayed by an hour so we thought fine lets wait for an hour then they tell its delayed by another 2 hours. We had to catch a connecting flight at ORD which had just an hour layover. Then finally this flight from LGA is scheduled to take off 6 hours later than actual scheduled timings which means the connecting flight has already left. I called the customer care to check for the status and they tell that there are no more connecting flights from ORD to XNA for the day. The next connecting flight was only at 9.15am from ORD. So we decided to wait until 6.30am that day and leave directly from LGA instead of going to ORD and waiting till 9.15am. We (including my aged mother) finally landed up sleeping in the airport all night. The TSA officials were kind enough to give all passengers sleeping in the airport a cot and a bed sheet. Next day morning we start at 6.15AM and then again the flight is delayed by 2 hrs. One of the passengers asked the flight attendant if she will get her connecting flight and the attendant replies ""We just have to keep hopes. That is all we can do""!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Barron","United States","2015-05-29","I flew from IAH Airport to DFW as a layover and then DFW to ORD as the final destination on Saturday May 23rd. The flight leaving IAH was on time and arrived on time to DFW. However the flight from DFW was delayed by 45 minutes because the plane was coming in from Montego Bay Jamaica. So we had to wait and it took an additional hour to arrive at final destination.","","","Economy","","6.0","4.0","4.0","4.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Mulcahy","United States","2015-05-28","All four flights were terrible and the disorganization and poor customer service was inexcusable. We didn't experience anything like mixed up flights or delays that lasted too long but what we did experience was bad enough. We left for an international flight that departed at 6am they had such slow kiosk and desk service that almost an entire flight of people barely made it on the plane. Kiosks weren't working the people that worked there didn't even know what was going on and were flustered. The anxiety level was high because we all thought we might miss our flight due to American Airlines awful check in service. Instead of reassuring people that the flight wasn't going to leave without 75% of it's passengers. The wifi isn't free it doesn't work half the time and they boast 'free' things to watch and it's all a scam. For as much as they charge for a flight something as little as wifi can make a huge difference. We were on an international flight and they don't even offer snacks you have to buy snacks! I had a bad cold coming home and asked the flight attendant for some cold water and hot water and tea. She rolled her eyes at me and brought me hot water and cold water and no tea. I had to ask for tea from another flight attendant who practically threw it at me. I went to the bathroom during the flight and asked a flight attendant for tissues (again I had a bad cold) she was sitting down looking at her phone and didn't even look up at me just pointed at the bathroom. On the flight home there was a group of people that were obviously traveling together and were so disruptive and rude. They were standing up in the aisle talking loudly and there was a toddler with them that kept running up and down the aisle. The flight attendants never once controlled the situation even though all the other passengers were clearly annoyed and people were saying so out loud.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gary DeHaas","United States","2014-12-18","Took a flight from Provo Ut. to L.A. the flight was delayed 3 hours on the flight out and 2 hours on the flight back. I will not fly this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Allen","United States","2014-12-18","Ft Lauderdale FL to Greenville SC. 12/04/14. Flight on time. Clean aircraft. Pleasant flight attendants. Have flown Allegiant many times and have never had any problems.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Bjorndalen","Canada","2014-12-10","Booked several weeks in advance for a trip from Minot ND to Las Vegas. We paid for advanced seat selection and a checked luggage item at the time of booking. The Allegiant website and online check-in app were incredibly easy and intuitive. I did have difficulty getting the boarding pass to load with the app at first but a couple of tries later it worked. The check in agent in Minot wore a Frontier Airlines uniform and generally was kind of ignorant. The Minot terminal was very cold. The flight was delayed briefly for an issue with an inbound passenger but eventually left about 20 minutes late. Flight was uneventful and went by quickly. I found the MD-83 to be actually quite comfortable even though the seats didn't recline. There was no inflight entertainment system but the onboard magazine was decent and even contained Vegas coupons! We arrived only a little late. The crew was efficient and friendly and even cracked a couple jokes over the PA on arrival and bags dispensed quickly. On the return flight check-in and boarding were pleasant and quick and we left on time. The airplane however was absolutely filthy! The seats were worn the tray tables were slopped all over and even the window had food on it. We had the same crew situation as outbound in that they were efficient friendly and helpful. On arrival to Minot we were early but luggage took 30 minutes to dispense. In the end yes this airline is acceptable. They're certainly inexpensive and the crews are on par with most other carriers. If you want to save up to a few hundred dollars I'm sure you can put up with buying your soda onboard.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","B Muto","Canada","2012-11-14","Toronto to Rome and back again. Couldn't get proper seat assignments due to inconsistent information at booking and then at check in. Spent in total 18+ hours in cramped miserable seats. Check in staff in Rome were extremely rude. There are no words for how bad the food was - they would be better off telling passengers to buy food at the airport prior to boarding because it was horrible. Boarding is basically a free for all with no queuing or filling the plane from rear to front - so it ends up with people racing for overhead bins. No assistance for families or elderly passengers. Basically they got us to Italy and back. But it was just an awful experience all around.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Krall","United States","2012-11-09","Flew American Airlines from US to Paris and back travelled by train to Rome then flew Alitalia from Rome to Tel Aviv then from Tel Aviv back to Paris connecting in Rome. The tickets purchased several months ahead were an excellent price. The ticket counter staff in both Tel Aviv and Rome as well as the staff on the plane were friendly helpful and professional. We had no trouble getting desired seats. We ordered vegetarian food which was excellent (fruit two salads fresh bread and butter cheese free wine) on both flights. The food on our Air France code share flight from Rome to Paris was a poor tuna sandwich but the staff and service were excellent.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Stubbs","United Kingdom","2012-11-06","Flew Heathrow to Rome and back as part of a package that included flight. The toilets on the outbound journey were disgusting. On the return journey the experience was the worst I have experienced. As others have said when the flight was called there was no orderly boarding of the plane. People pushed and shoved me out of the way to get on first even though seats had been allocated. Once onboard I could see why. Having spent ages finding the correct size bag to fit in the overhead lockers when I finally got onboard space was limited. Passengers were cramming bags in where they could. Whilst we were still climbing and with the seat belt sign still illuminated passengers started to walk around the plane the stewardesses said nothing. The carpet was threadbare throughout. This is clearly a budget airline with a disregard to rules.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Ireland","United States","2012-11-01","I flew from NY to Rome. It was a long flight with a rude flight crew poor quality food and a dirty plane. It was a mad house from the ticket counter to the boarding gate. A real lack of organization and even less concern for their customers. Plane arrived on time but the 9 hour + trip was not enjoyable given the conditions.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ruth S Latta","United States","2015-05-27","Flew May 9 2015 from Boston to Paris. I am 75 yrs old and having lived both in South Africa and Europe have done a considerable amount of flying. This flight was absolutely the worst ever. Conditions regarding space and comfort (lack thereof) were beyond appalling. People who could not fit their feet under the seat in front of them were forced to stick them into the aisle. I feel that safety is compromised by these conditions and both the US Transportation Department and American Airlines need to seriously consider this issue. I will of course never fly with this airline again. In addition the food was not fit for consumption.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Elkins","United States","2015-05-25","I flew from Orlando to Barcelona on May 6th with a return on May 18th. It was by far one of my worst experiences in commercial flying. The reasoning for this rating is extensive and ranges from their computer changing my times and seats three times from reservation to flight to inoperative bathroom in flight to massive delays both ways ranging from almost 2 hours to cool down an aircraft cabin before boarding to waiting over 2 hours for flight attendants to arrive in Miami from Philadelphia. It is obvious that no longer is the passenger important but rather all the extra charges and cramped seating that rule the day. In terms of choosing an airline carrier it is sadly my opinion that airlines such as KLM or Lufthansa offer better service and would be my first choices on international flights.","","","Economy","","1.0","0.0","0.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Simon","Austria","2015-05-20","ORD-SAT on Apr 9 and RNO-ORD on Apr 23 both legs in First (due to upgrade) on an MD80. Both flights fine with slightly early arrivals and no drama - Obviously older planes showing some wear and tear but comfortable with standard First class seats. FA tending to First Class on the ORD-SAT leg was excellent hard working attentive continuously present in the cabin to tend to the passengers also a bit more formal (in a good way) less chatty (again good) and obviously concentrating on delivering a good service. FA on the second leg more relaxed in delivering service but still ok. Catering for the first (evening) leg was a chicken or pasta choice with the chicken dish bland and just barely edible. Not good enough even for economy on many other airlines. Also strange that AA considers the chicken or pasta choice a First Class offering on a three hour dinner time flight probably only possible on the US market. Wines served were ok and regular refills offered by the good FA. First Class breakfast RNO-ORD leg was cereal with no other option. Again how this can be considered a First Class breakfast for a four hour flight is beyond me. Good premium check-in with no significant lines and manned counters in both ORD and RNO boarding professional and painless. Actually two pleasant flights with good crews but also with sub- par catering. Also of course excellent value due to the upgrade.","","","First Class","","7.0","5.0","5.0","2.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Morris","United Kingdom","2015-05-20","Flight 55 to Chicago due out Sunday morning at 9.30. Sat in airport all day to find out at around 3pm that the flight had been cancelled due to a technical issue. No information from the staff all day. Had to find out what was going on via the website. The flight got rescheduled for Monday. After another hour delay we finally boarded the same aircraft that they where having issues with the previous day. We set off to the runway only to turn back with a technical issue. We were then sat onboard the aircraft for a further 6 hours as they where having the same issues as the previous day. After the 6 hours we where informed that the flight was being cancelled yet again. By this time it was to late to make alternative arrangements. The downfall for me was the job I should have been at on Monday morning had to be cancelled as I could only get there by Wednesday. Total disgrace.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Vines","Canada","2014-12-04","Flew from Bellingham to Las Vegas on November 17th 2014. My first and last Allegiant trip. 6 hour delay in Bellingham arriving in Vegas after midnight and losing our first evening on a short break. They gave us a $8 meal voucher which bought half a burger at the only restaurant in Bellingham air side. What looked like a cheap fare was not so good after adding $30 to select a seat $26 to take a carry on bag and another $26 for a carrier usage fee. When the plane did finally take off it was freezing cold they charge for everything on board and didn't even have hot drinks available. Consumer loyalty needs to be earned from delivering service above and beyond customers expectations.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Kinney","United States","2014-12-04","Punta Gorda from Columbus Ohio. They charge for a carry on. You are allowed to carry on one personal item for no cost so just a purse if you are a woman. Then you pay for your checked bag. If you can't or don't pay ahead of time for your bag it's $50 at the airport! I tried to add a bag after I checked in and I couldn't unless I paid the $50 at the airport. $5 if you don't print your boarding pass yourself and all drinks and food are extra on the plane. When I boarded the plane it was very old. The seats had no padding and they don't recline. Customer service is a joke and by the time you pay all the little fees you can fly Southwest cheaper. I will never fly with Allegiant again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Willingham Cathy","United States","2014-12-01","Flight 105 on Nov 10th from Peoria to Phoenix/Mesa. I was recently on a flight from Peoria IL. to Mesa AZ. The fasten seat belt sign was on for over two hours even though the flight was mostly smooth and little turbulence. An elderly gentleman got up to use the restroom and was told to return to his seat. The flight attendant was very rude with a control complex. I have never been on a flight where people were not allowed to get up and use the restroom.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Chaudhry","United States","2014-12-01","This airline is based on everything being a la carte. You pay for your ticket your seats (yes even seats) your drinks and your baggage and yet the whole experience turned out to be better than many other airlines. For one this airline made it possible for me to take my whole family along because of the low rates. Secondly the staff was super nice. There is only one class in their aircraft's and everyone gets the same service. Bucket leather seats are pretty comfortable even though they don't recline. There is no inflight entertainment but then again with all the carry-on gadgets today who needs another console in your face? I am giving inflight entertainment five stars because I actually enjoyed not having another console blasting ads in my face.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Dennis Thornton","United States","2012-10-30","LAX-FCO-PMO. FCO-LAX. All flights left thirty or more minutes late but we didn't miss any connections. The food was good and flight attendants were generally friendly. We liked the bottomless wine and self-service snacks. Check-in process in Rome was bad waited in line for almost 90 minutes to check in which was frustrating. At the gate no organization at all. They just open the gate and it's a cattle call to squeeze onto the plane. Experience was better that expected.","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Stone","United States","2012-10-23","BOS-FCO FCO-BOS - Outbound we were assigned vegetarian meals (whether through our error or theirs I can't say). I didn't eat the dinner but for breakfast we were served a single rice cake and a few pieces of cut fruit! On the return flight they messed up our seat reservations (made 5 months in advance) not once but twice for the same flight. The crew's passenger list showed no seat assignments for us so we got two middle seats next to the loos. On both trips the planes were dirty. The carpets were filthy. The loos looked clapped- out with bits of paper stuck around the walls. Do they ever clean these planes? Pros: The crew were polite.","","","Economy","","4.0","3.0","4.0","2.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Alan Thompson","United Kingdom","2012-10-22","Heathrow to Bari via Linate return. The Alitalia experience within Europe has been improving consistently. Sad to see the end of the MD80s but the new fleet is good and clean service is fine and all flights were on time or early. Online booking is easy as is online check in though this is not yet available when with under 12s from Italy.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Sandro Andretta","United States","2012-10-18","YYZ-FCO 09/09/2012. Pros: great flight crew. Strangely it was an all-boys crew however they did their best to accommodate passengers’ needs. Level of attentiveness was very good and they were ready to smile and to answer any question. Pros: thinking AZ was a Star Alliance member I would have expected better standards. B763 was truly worn out even if it sported Star Alliance’ s logo. No PTV (almost acceptable) but the monitor close to my seat was shut off. The trim of the overhead bins across from my aisle was missing leaving a “raw” piece of airplane in plain sight. Throughout the night when the cabin lights were shut off the reading lights of my row were going off at once giving a sort of flashing / disco effect to the cabin. Although it was 09/09 the in-flight magazines were the ones of the previous month. The light brown economy seat I was in showed large dark spots although it felt slightly wider than regular economy seats and (a little bit) softer.","","","Economy","","5.0","4.0","4.0","4.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Nachiket","India","2015-05-20","I had a flight from Chicago to London Heathrow. Flight 46 on 14th May. A Boeing 767-300. Delayed by 2 hours so missed my British Airways connection. Cabin was dull. Worst part no personal screen and seats short on legroom. Felt like all economy passengers were refugees running to some other place. Food was ok but not as good as compared to Air India. Staff were ok too. Will never recommend AA.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Keith Smith","United Kingdom","2015-05-20","After a 24 hour delay during which time we were not kept informed of what was happening we board another plane. The new plane sits on the tarmac 45 minutes past take off time and only then the pilot informs us there appears to be a problem with the plane so the plane returns to the gate. There are no apologies there is no information and it seems total indifference to people like myself who will miss their connection resulting in a further 8 hour delay. Service is zero professionalism is zero however the aircrew do appear to be putting in a lot of effort to avoid passing among the passengers or making eye contact. Flight 9268 to Chicago.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Kidd","United States","2015-05-18","I flew Baltimore to Seoul (BWI-DFW-ICN) on 10 May 2015 the flight out of Baltimore had to return to the gate due a cockpit display not working making the flight an hour late on take off. We were then diverted due to weather - admittedly the crew were helpful during our enforced 4 hour plane-bound ground stop in Austin. We finally got to Dallas 5 hours late – ‘to be greeted by a (non-existent) customer representative’ the queue for the customer service at C25 was pathetic – two people and a queue of several hundred snaking around the terminal. Fortunately I had my BA executive card and got into the Admirals lounge were the queue was only about 20 people. We (three of us) were rebooked on the flight to Narita (Japan) and onto Seoul the following day. Although technically that flight would have left technical ‘issues’ meant that we left 7.5 hours late arriving in Narita at about 11pm. What a contrast - upon arrival there were about 15 Japanese customer service people with individual ‘packages’ for passengers containing onward boarding passes details of buses to pre-arranged hotel accommodation and a food box. Next day a special bus took us back to the airport for our onward flight to Seoul. Our luggage was not so lucky – even with the 7 hour delay at Dallas AA was unable to send our luggage out for another 2 days! The return flight was ‘better’ – in that there wasn't a delay but the flight was cramped – the 777 clearly had not been ‘spring cleaned’ since its delivery many many years ago the food was mediocre at best and the ‘entertainment system’ simply because it was entertaining trying to find anything of interest to watch/listen to. Quite simply AA (as do other US carriers) provided the absolute bare minimum. Unfortunately it is ‘company policy’ to only fly American carriers – and probably the only reason that American carriers still exist.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Greg Howard","United States","2014-11-20","I've flown Allegiant Air 10 times in the last 2 years. I normally fly out of Sanford Fl to Bangor Harrisburg or Youngstown. The problem I and my wife have is each time we fly into or out of Youngstown. They are very unorganized and always cause a problem. On Sunday Nov 9 2014 I was told that my carry on bag was too large and I had to pay an additional $50.00. I had already paid $12.00 for the carry on. They said that is not their problem. They also charged me $5.00 to print a boarding pass. I only have problems in Youngstown.","","","Economy","","8.0","2.0","4.0","3.0","0.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Kurtz","United States","2014-11-20","I flew to CVG and back to Punta Gorda and have no complaints I received excellent service. The flights took and landed on time. I had my dog with me on the return flight and there were no issues there either. The plane was clean crew was nice - how could I complain about a reasonably priced direct flight? I suppose if you need frills and pampering maybe this is not your cup of tea but for easy going people who want to get where they are going for an excellent price check them out.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Dunn","United States","2014-11-17","Flew Nov 7 2014. Tried to check in online and print ticket but it would not allow me to do so. Got to airport to check-in and had to pay $5.00 for my printed ticket. I also paid $30.00 to have my seat selection that I wanted. Allegiant Air did not show up instead Falcon Air was flying us from Pasco WA to Mesa AZ. Was told that they were not going to allow anyone to use prepaid selected seats. Just open seating. Not happy when we arrived I went to Allegiant counter to ask for a refund. They were extremely rude and said not their problem and suggested that I talk to corporate. I asked for a phone number then was told they don't have phone numbers to give out. Flight home was the exact same as flight down. Where is Allegiant Air and why are they booking flights and charging for seats that they don't offer.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Kris Kowalewski","Canada","2012-10-17","We flew to Rome from Toronto. The seats were very uncomfortable. The television monitors were the old style down the centre and far apart and showing a movie with English subtitles. Our return flight was no better I'd say it was worse. The boarding was a free for all no help for seniors or folks with little ones. They started to load from the front then opened the back doors so you had folks trying to squeeze past each other in the aisles with luggage while others were stowing belongings - it was chaos. Our seats were dirty stained and torn fabric pockets were ripped. The meal - dried out and cold pasta that they called a lasagne. Needless to say never again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Ceviche","United Kingdom","2012-10-16","I fly to MXP or LIN often from London and have to say Alitalia have one of the youngest fleets in Europe. Planes are spotless (unlike UK counterparts) and the service is always top class including the food. It's such a refreshing change from 5/6 years ago!","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Andrea Pastorelli","United States","2012-10-08","Milan-NY JFK - I recently flew A330 from Milan to New York JFK in economy class and the flight was extremely good. The plane was clean and brand new the seats very spacious and comfortable. Most importantly the in-flight entertainment was the best I have ever had in economy on any airline. The screen is very large and the selection of movies is very impressive. Food was better than most economy flights as well. They even gave us ice cream mid-flight and plenty of drinks. Very nice touches. Overall this was the best economy class flight I have ever taken. Alitalia has improved so much they deserve a new reputation now.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Patricia Mancillas","United States","2015-05-13","Flight 2256 to depart IAH at 6pm on 5/12/15 was delayed by one hour. Myself and 2 daughters were on our way to Branson MO for a short vacation with family. This delay made it impossible to connect to our flight at DFW so we had to reschedule our flights to the next day cutting into our planned time with family. I have not flown AA in years due to lost luggage issues previously and this is my experience the first time I tried to use them again. Not only was this a huge hassle with 2 kids to get to and thru the airport (then out again and back the next day) but I'm very disappointed in the fact that our vacation is having to be cut into as a result of the flight delay. Extremely disappointed.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M LaPrairie","United States","2015-05-11","AA138 DFW-DCA first class. I've really stopped expecting anything when flying domestically in the US or Canada. Flight departed late due to heavy traffic and weather. Seat ok but nothing special on a 737-800. Was in 1A. Having just got off QR from Doha a big change. Cabin crew not friendly Basically had my meal tossed at me. Meal itself was tasteless and over cooked. No control over economy class passengers using first class lavatory even while the seatbelt sign was on. It is getting me home which is about all I can say that is positive about this flight.","","","First Class","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Irena Dubinsky","United States","2015-05-11","It is not a good feeling when you get ashamed of the company that is representing your country to the world. But it was how I felt when I boarded AA 91 from London to Chicago. The oldest plane ever out of 4 overhead TV (they didn't even fold-this ancient) 2 didn't work. How can you still not have an in seat entertainment on an 8 hours international flight? Noise level in the cabin was at times unbearable. It was the last leg of our round-trip to Greece. First 3 legs were served by British Airways - what a dramatic difference.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Gipe","United States","2014-10-31","10/25/14 flight 581 from Bellingham to Las Vegas and on 10/26/14 flight 580 from Las Vegas to Bellingham. The trip down on flight 581 was severely delayed. Taxied down the runway only to have to come back to the gate when a warning light on the navigation system came on just before take off. At the gate 20+ minutes later they thought they had it all sorted out and were wrapping up paperwork went to push back from the gate and the light came on again. Thankfully after a few more minutes they let us off the plane and kept us in the terminal. Flight eventually was given permission to travel without the navigation systems but had to redirect flight path and had to fly at a lower altitude to avoid traffic. This crew was friendly and polite and the pilot kept us informed of all the things that were happening. The major downfall our flight landed almost 4 hours later than scheduled and the only compensation we received was a free $2.00 beverage. Flight 580 the next day was better in some ways worse in others. Again taxied down the runway and were next to take off when a warning light came on. We sat on the runway for about 30 minutes waiting for the issue to be fixed. Sadly the crew was very rude both in person and on the intercom barking orders and coming dangerously close to a yelling tone with passengers. This was not my first poor trip with Allegiant but it will be the last. The low ticket price is no longer a selling feature since they gouge you on fees for everything including printing a simple boarding pass. Driving to SeaTac Airport is about the same cost when you add in all Allegiant's fees but comes with the added peace of mind when it comes to mechanical soundness and pleasant staff.","","","Economy","","2.0","3.0","2.0","1.0","0.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Lindahl","United States","2014-10-28","We have a limited access to a variety of airlines as we live in a rural area and have relied on Allegiant the majority of time as their airport is closest. We will now be not using them as we ran into a delay again when coming back from Vegas. Felt bad for the counter personal as no one could check in due to technology problems - large group of people standing in line for over an hour. Finally got on plane and took off at 7.45am. No coffee blankets or pillows on plane. We sat in the front row and got to listen to the staff talk about their personal issues the whole flight. Very unprofessional and my thought was what an easy job sitting down with an occasional walk thru giving orders to tired customers otherwise just sitting! We know it's a low cost airline but common courtesy doesn't cost anything. The delay was the second time it had happened using this airline and they will not be given a chance to do it a third time! Will not recommend this airline.","","","Economy","","","3.0","2.0","2.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Echeban Philpot","United States","2014-10-28","10/12 CKB-SFB flight 670. 10/19 SFB-CKB flight 669. I recommend Allegiant Air. Fly non-stop no frills low cost comfortable on time no hassle. At small airports spend less than 20 min from landing to your car and 60 min from arrival to departure is enough. Newly refurbished MD80-great plane. I am 5ft 10 and had at least 4-5 inch free space in front of my knees. Charging $26 for carry-on is good so people pay $40 for 40 lb / 81 in checked bag and the overhead bins are empty to put the allowed personal item. Room under the seat in front of you is big. Seats do not recline-big deal! Allegiant is low cost with egalitarian all-coach plane. No marketing or pressure for you to but food or stuff like on Ryanair. You want priority boarding $10 and its yours.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Andrea Pastorelli","United States","2012-10-08","JFK-Rome FCO. A330 New York to Rome in Premium Economy a new class Alitalia just launched. The flight was amazing. Plane was new and clean and the Premium Economy has a separate cabin that is spacious and very nice. We received a welcome glass of Prosecco and snacks which was a very nice touch. The seats were very comfortable and the entertainment system was amazing. The screen is very large by any standards (bigger than in most business class seats) and the choice of movies was impressive in many languages. The food could be improved for sure and the service still has some way to go but overall the new Alitalia is much better than before.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","C Van Winkle","Canada","2012-10-07","We flew Toronto to Rome and on to Rimini. Our experience with Alitalia was terrible. We were delayed by 5 hours leaving Toronto which resulted in a 9 hour layover in Rome. This turned into a 12 hour layover as our flight was delayed. We were given no information about how the delay would impact our connection and were sent from desk to desk to speak with various staff who were rude and couldn't (or wouldn't help). Since we had been awake for over 30 hours without our baggage we asked staff for toiletries so that we could wash and brush our teeth. Staff were rude and unsympathetic.","","","Economy","","2.0","1.0","1.0","2.0","5.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","T Sanchez","United States","2012-10-03","LAX to VCE via FCO 9/15 FCO to LAX 9/27. Both flights on A330 with new seat configurations. Second leg from FCO - left 45 mins late arrived into LAX 30 mins earlier. Fast check-in good flight good food great service from flight crew plane very clean. No problems. Will fly Alitalia in the future.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2015-05-10","AA2320 - May 7 2015. Inaugural 787 flight on AA - DFW to ORD. Fun flight - a lot of press at the boarding area. Photos were taken of each passenger standing in front of a green screen so that you would get a picture printed with you in front of the plane. 82 people on the upgrade list for a completely full flight - most I've ever seen. Boarding was smooth - about 90% of the passengers were airline/aviation enthusiasts that purposely were on the flight. Flight attendants/pilots were all jovial and happy to show off the new plane. Water-cannon send-off from Terminal D - then a nice smooth take-off with cheers from passengers. Good inflight entertainment - but still they show the same shows that were on flights I took 9 months ago. Why can't American keep updated entertainment? Emirates/Singapore/Qantas/British all do it. Drink and BOB on board - people walking all over the plane between First and Coach taking pictures. Camera-men filming the cabins and passengers reactions. Landed early at ORD and quick disembarkation. Overall a good flight and cheap fare.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J L Ray","United States","2015-05-10","Just returned from a two week trip to China using AA into Beijing returning from Shanghai. We've traveled to over 70 countries world wide and this was the first and last time we'll ever use American Airlines. They use a 777-200 out of Chicago which resembles a cattle car the way passengers are packed into the economy section. 2-5-2 configuration and while we paid extra to sit in the two side the seats were so cramped there wasn't enough room between rows to put the tray table down for meals. When the passengers in front reclined their seats it was claustrophobic. Keep in mind this is a 14 hour flight. Ironically enough the flight attendants who refer to this equipment as the Slave Ship told us AA is talking about adding another row of seats. Meals were horrid power port and audio jacks didn't work and the ""entertainment"" system is laughable. We had three flights in China on China Eastern Airlines while we were there and their aircraft were all modern clean and spacious. If this is what we can expect from the American/US Airways merger I will avoid the new company at all costs.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jill Dunne","Ireland","2015-05-08","This was the worst travelling experience! The staff are rude and abrupt at check-in the meals are terrible and you cannot purchase anything else on board they didn't have earphones or the option to purchase on board (for a long haul flight from Philadelphia to Dublin) and none of the reading lights worked in our row. Aside from this the planes are extremely old to the point where it was genuinely terrifying. The insulation is extremely thin in comparison to other planes so you can hear every noise the engine makes! Also the navigation system didn't work as we were landing but the pilot told us not to worry he knew Dublin so he could find the airport!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jim Lohbeck","United States","2014-10-28","Flight scheduled to leave CVG at 12:46 pm on 10/10/14. Flight bumped to 1:30pm then 4:30 pm and then 6:30 pm. Upon boarding there was an odour of fuel in the back of the cabin. We were all ordered to get off the plane. After a half hour we were told to go home and the flight would take off 2.45 pm the next day. We were told that we were going to get $150 vouchers for future flights. We were not thrilled with having to deal with this airline again but we had no alternative except to miss our vacation all together. The next day since we had no other alternative on flights we reluctantly came back. This flight went well although they still felt compelled to charge for a soda as if no one on the flight had spent 10 hours at the airport the day before. Keep in mind that we used Allegiant's site to rent a car for 8 days - now we were down to 7 days. When we arrived at our destination the Alamo car rental rep told us that we would have to go through Allegiant to get reimbursed for the day we missed.","","","Economy","","","4.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kelvyn Billings","United States","2014-10-28","Provo UT to LAX on Oct 16 2014 flight 130 and 131. After I booked my flight I started to have second thoughts. Many people complained that the seats do not recline they sit back better than some of the popular airlines and do not need to recline. I think all airlines should have seats like this. Why should passengers in front of you be allowed to stick their seat in your space! The leg room was far better than most other airlines. Both my wife and all those that came with us were very happy with the seats. Could they have done a better job putting us all together - yes. If you have a lot of luggage you might be better off with a different airline. For the price I was very happy.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Walter","United States","2014-10-22","Allegiant lured my friends and I in with very affordable fares from Lansing MI to Sanford FL (there and back again) for a mini-holiday in mid-October 2014. Our flight from Lansing was on time and the gate staff were efficient and pleasant. We boarded on time made it out to the tarmac and the captain announced that they had an open flap sensor warning and couldn't take off. We were back at the gate for about 10 minutes to check out the issue and then FL bound. The flight lasted approx. 2.5 hours and we arrived on time even with the small delay. The McDonnell Douglas MD80 was clean and as comfortable as is to be expected with single aisle 3-2 seating. The flight back was on time and we arrived in Michigan earlier than expected. The flight attendants were pleasant on both flights (not overly attentive but did their job). Our flight back to MI was smooth. Keep in mind Allegiant is a budget airline. If you don't want to pay the $5 fee to print your boarding pass at the airport do it at home. Bring snacks if you don't want to pay for snacks on board. There are no free food or drinks. Allegiant makes their money by charging for extras. I am 5'3"" and found the legroom to be sufficient. However if you are taller you may want to consider a row marked with extra legroom. I will say that we did pay extra when we booked our tickets to choose our seats (row 15 for minimal noise) and sit together. I recommend this if you are traveling with others and want to sit together. Allegiant got me to my destination safely efficiently and at a cost significantly less than other airlines. The added bonus of flying to/from smaller easier access airports not served by other airlines is a nice touch. I definitely would fly Allegiant again.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Beckman","United States","2014-10-22","Flight was cheap. Flew from Duluth MN to Las Vegas. The flight out was freezing and the flight back was hot. They save money by not turning anything on until you're in the air. No assistance from staff and the pilot remarked more than once that they are only on the plane for our safety. They just talked to each other the whole flight each way. Did load the App on my phone and scanned ticket so we saved money. You get what you pay for. Just be ready for it and read the fine print.","","","Economy","","5.0","3.0","2.0","0.0","0.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Zucca","United States","2012-10-02","Sep 7 LAX-PMO (via FCO) return on Sep 17. Impressive service longhaul from LAX-FCO (and back) on clean newer 777 professional attentive and neat crew that served 2 meals and a snack efficiently. Between services crew visible and readily available to assist. Left LAX late but made up time easy connection to PMO. FCO is sprawled out and walking between intl and domestic terminal long-not for the out-of-shape. Boarding area for return FCO-LAX was a fiasco-no delineated queues difficult to understand overhead announcements- in either English or Italian. Would recommend Alitalia!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Kathryn Shewell","Canada","2012-09-30","Flew from Toronto to Rome and back. Boarding in Toronto was chaotic there was no process to board back of the plane first then middle then front. It was a free-for all. Staff remained at back of plane for entire flight except when serving beverages then meals. No water or snacks in between meals. The planes were old - in fact had ashtrays in the arm rests. TV's were the old fashioned shared versions. Movie on the way over was pathetic. One of two movies on way back was good. Cold air was blowing the entire time from Rome to Toronto with no way to adjust air flow. I will not fly Alitalia again.","","","Economy","","2.0","3.0","2.0","3.0","2.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Rinmanis","Canada","2012-09-24","Flight from Toronto to Rome and then connecting from Rome to Milan. Our flight was late leaving Toronto by 45 minutes actually 1 hour by the time we left the runway. During the flight the crew were inattentive and somewhat rude. They appeared only when serving drinks and meals and disappeared during the remainder of the flight. Passengers had to go and get their own drinks after service was completed. Lots of spills as passengers walked from the back of the plane with their drinks. The continental breakfast was pathetic offering 2 Oreo cookies along with yoghurt and a soggy pastry inside a cellophane wrapper. When we landed there was no fast tracking provided for us at the passport control and we had only half an hour to get through before our connecting flight. It was no surprise that we missed the connection as it was in the other terminal. We were issued another boarding pass and had to wait another 2 hours for the next flight. That flight too was late leaving. We will never fly Alitalia again. Service is unreliable flight crew are indifferent and the washroom facilities during the flight are deplorable.","","","Economy","","2.0","3.0","1.0","2.0","4.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Byers","Canada","2015-05-08","I just traveled with my mother to Miami Florida from Calgary Alberta in April we bought our tickets online a month before our trip. We received the flight information by email everything was going fine. The flight down to Miami was great however the return trip was a different story again we checked-in the night before to save time but they overbooked the flight from Dallas to Phoenix and my elderly mother had to pay an extra 35 dollars to be guaranteed a seat on the flight to be able to stay traveling with me. I was asked to check in my carry on in Dallas because they were not going to have enough space in the overhead compartments. When we arrived in Phoenix they announced that the flight was overbooked and asked if anyone was interested in staying overnight and catch the morning flight to Calgary they offered to pay for the hotel and give you a travel voucher I could not take them up on the offer as I had already checked my carry on in Dallas. We bought our tickets a month before I felt that our seats should be guaranteed. The only saving grace of the trip was that the stewards were very nice on the flights.","","","Economy","","4.0","2.0","4.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J M Shaw","United Kingdom","2015-05-04","As two couples we traveled Heathrow to Palm Springs via Dallas Fort Worth. The Heathrow flight was on time and the service was ok but not great. A little too ""matter of fact"" if I can use that term. Our flight from DFW was a different affair. Because we couldn't book our seats we were advised to ask at the desk at Dallas. When we arrived I was impressed that they knew we were coming but added"" we think we have four seats spare but leave it with us"". I had already had trouble booking seats from Heathrow with not wanting to pay and extra £30 pre booking fee! We eventually did get 4 seats. 2 at the front and two at the back. The attendants were efficient although abrupt. On our return flight again we couldn't book the seats we wanted and got split up yet again on DFW to Heathrow leg. The Staff were quite rude to all passengers. One fellow passenger asked what choice was for breakfast? ""Only one option"" was the reply ""take it or leave it""! We got the impression that they didn't really want to be there. Many reading lights and video screens were not working just what you need on an overnight transatlantic trip! We bought our tickets in September 2014 and we couldn't get seats together when it came to the 24 hr check-in. So what gives. I will say this now; we wont fly AA again and I will not recommend them either. They are advertising ""We are Adding new planes every week"" I think they should repair some of their existing ones first!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Pomeranze","United States","2015-05-02","Very happy to write a quick follow up to my recent review indicating that my good experience was not a fluke. LA- Kona first class on a 757. I was served a decent meal by an extremely pleasant crew including the signature sundae. Everything was crisp and professional with a touch of warm. Same comments about sad entertainment system though.","","","First Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Arcarese","Canada","2014-10-12","Flew from Plattsburg NY to Sanford (Orlando) FL. The ride to and from was pleasant without any issues. I used their convenient iPhone app for boarding pass. Rode on an Airbus 320. It was a relatively short ride approx. 2hrs 20mins so you can't expect much. The airline caters to budget travellers with no frills. If you are looking for all the fancy stuff (reclining seats in-flight entertainment better food choices etc.) go elsewhere and pay more. As far as I'm concerned you get what you pay for and Allegiant fit my budget.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Beeman","United States","2014-10-05","If you're flying out of Phoenix AZ area in the middle of the summer you may want to rethink this budget friendly airline! We arrived at the airport 2.5 Hrs prior to our flight leaving. Got through the baggage check security etc and arrived at our gate with about 1.5 hrs to spare. The temperature outside is well over 100 degrees so onboard the interior of the plane is very hot. Everyone is seated the plane is full and the flight attendants proceed to give the safety features etc meanwhile there is absolutely no air moving on that plane. I had no idea that Allegiant will not turn the air on until you've taken off! Meanwhile it is absolutely miserable! It would have been nice if the flight attendants would have at least made an announcement saying that they don't turn the a/c on until takeoff. The seats do not recline and there's very little leg room. I realize this is a cheap airline but I would rather pay more money to have the little extras like air conditioning during the summer in the desert seats that recline and free soda & snacks! After reading about others' horror stories with delays etc I'm thankful that we did not experience any of that! Our flights were on time but will not fly Allegiant again.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Michael Ison","United States","2014-10-01","Flew from LEX KY to Punta Gorda Florida four times. The last time was April of this year. Arrived on time flight was great crew were nice and for the age of the plane wasn't bad for what I paid. I couldn't afford to go if Allegiant wasn't around. Could not find a better airline for the price anywhere.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Ashley","United States","2014-09-28","When our daughter decided to get married in Las Vegas my husband and I were not able to find a return flight on the necessary day so we decided to split our flights and we took a competitor's airline going to Vegas and Allegiant coming home to Billings Montana. The flight to Vegas was a dream I wish I could say the same for the flight coming home on Allegiant. First we are charged $10 for our boarding passes even though I told the lady that I had them on my phone. Then she told us our flight had been moved up an hour so we ran through the airport made it through security and up to the boarding area only to be told that our flight time had not changed. Then we get on the plane and are told that there are snacks available but only if you pay for them and that includes water and ice. I could not believe that after paying $300 for our tickets we couldn't even get a bottle of water for free. Throughout the 90 minute trip the flight attendants only came out of their little cubby hole when they were doing the safety check and to go down the aisle to see if anyone wanted to buy anything. They were rude and spent the entire flight talking to each other about personal happenings. I thought that I would save a few dollars by taking Allegiant but in the end it ended up costing me more than any of the other airlines. I can honestly say that I would rather pay a little more to be able to get a drink of water if I need one and to have someone friendly and happy to see me come on board.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Manasse","United States","2012-09-17","My husband and I recently took a code share flight with Delta on Alitalia from Chicago to Rome. Flight #'s 629 ORD-FCO and 628 from FCO-ORD. Both flights were pretty much on time and boarding was a very organized way of doing things. The organization from Rome was a fiasco. There were not enough seats in the terminal at the gate causing everyone to crowd around the desk. It was impossible to see where we were to enter the process of boarding other than the blue carpet for the honorary fliers. This caused a huge crush when rows were called. It was chaos. The service on the plane was ok however the food was totally inedible. The snack on the return flight was tasteless. There were no air vents at the seats and the lighting on the sides of the airplane was out in many areas. The bathrooms were not in good repair and the TP ran out early although it was replenished at some point. The monitors were very far apart. If you weren't sitting in a seat close to one it was impossible to watch the programs.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Storey","United States","2012-09-13","Rome - Moscow A320. Good flight good food for lunch and good crew. Would definitely use again for short haul flights.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","B Law","United Kingdom","2012-09-06","Both onward and return journey were delayed by 1 hour. On arrival at Rome airport there was no transit assistance offered as connecting flight to Bari was due to take off in 20 minutes. Security personnel in transit area not helpful and won't give fast track access when explained that we will miss our connecting flight if we join the long endless queue. Tried to speak to an Alitalia stewardess who totally ignore our calls for help. Finally we had to exit the terminal and walk to the departure terminal security and passport control run to the Gate number on our boarding pass and realised that they have made a late change to Gate number. Luckily the flight to Bari was also delayed and we didn't miss the flight. We didn't need to have this hassle if there was Alitalia attendant at hand to assist people on connecting flights.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Caine","United Kingdom","2015-05-01","Just travelled Heathrow - JFK and back in economy. Really happy with the service the stewards were very helpful even giving us info on the best places to eat in New York. The flight was half empty so we could spread out on both flights. It was on time. Food ok and they make sure we had a drink in our hand whenever we wanted. Very comprehensive choice of old and new films/TV. Would recommend.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Peter Pomeranze","United States","2015-04-30","I am quite happy to write a positive review of my experience yesterday. Flying from Honolulu to LA on a 757 I was expecting very little. Instead I was welcomed by a warm crew to a comfortable seat and received warm attentive service. The breakfast was quite nice and beverages were free flowing and offered in a friendly manner. The entertainment on a screen ahead was minimal and that was the only second rate part of the trip. The pillow and blanket offered were large and comfy. I hope this signals an upgrade system-wide for a product that has long called for one.","","","First Class","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Eric Allen","United States","2015-04-28","Will not be flying with this airline again. Was traveling from Seattle to Houston Hobby through DFW. Plane was delayed on the runway for over an hour because American couldn't communicate with their own computer system in Dallas. Because of the delay we landed in DFW just 20 minutes before my connecting flight was scheduled to leave in another terminal. Hauled over to that terminal only to see a completely different flight posted at my gate with no agents in site. Found another gate with an agent and told him my situation. He put me on standby for another flight to Houston. I was called from the standby list and put on that flight they asked me to gate check my bag. Then after I was seated they called me off the airplane saying they had double booked my seat! They could not return my bag to me. Put me on yet another flight to Houston for two hours later. But that gate listed information for another flight. Talking with other customers it became clear that none of the gates displayed the appropriate flights it was utter chaos with agents switching gates for flights every 15 minutes or so and disgruntled passengers everywhere. Meanwhile it turns out that the flight they kicked me off of was cancelled because the pilot had reached his maximum number of hours before the flight ever left. Everyone on that flight was moved to my new flight. Eventually they boarded the flight and then sat at the gate for an hour because as the captain put it ""someone who needs to be on the flight is not on it."" The passenger sitting next to me showed me radar on her phone indicating that a storm was rolling in that would prevent us from leaving if we didn't leave soon. Many passengers started shouting to the crew asking why we hadn't left yet and many openly started wondering if the crew was actually making excuses to delay the flight until it was cancelled. Remember that many of these passengers had been on a cancelled flight just a few hours before. Anyway the captain did wait long enough that a storm rolled in as predicted. We were told we would need to fly out of the other side of the airport and circle around the storm so we taxied over. Once we were all the way on the other end we were told the new route required more fuel than we had so we had to return to the gate. Then we were told the ramp was closed so there was no gate for us to refuel at so we had to just wait. Finally a gate opened up for us but we just sat there for another hour. Then the captain told us that he reached his maximum number of flying hours so the flight was cancelled. At this point I cut my losses rented a car and drove to Houston from Dallas.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Beard Lisa","United States","2014-09-28","I enjoyed Allegiant as a whole. I flew to Las Vegas with my two children aged 10 years and 3 years of age. Staff was polite and friendly in answering any questions since it was our first time flying this airline. My itinerary was done online so there wasn't any hidden charges to expect. On the way home from Las Vegas the plane was already there and waiting and we were an hour and half early. Allegiant will see me a lot more often.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Reed Truman","United States","2014-09-22","Well as we all know you get what you pay for. And with Allegient airlines that isn't much. The flights are cancelled delayed etc you are left to fend for yourself. It's questionable if any other airline would honor their tickets. The airline seems to be run with contract employees that have no vested interest in doing a good job. Customer service is rock bottom and some of the language they use on customers would make a sailor blush. The flight attendants really have nothing to do so on the flights I was on they pulled out the food carts in the galley sat on them and had a party. The amount I saved booking with them was more than consumed by expenses I paid for the delays and the mental aggravation of dealing with this airline. Never again.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Mark","Canada","2014-09-18","Bellingham to Las Vegas - The MD80 was quite old but the cabin was clean and fine for a short flight. We had an aborted take off at Bellingham due to a faulty toilet. We stayed on the aircraft for an hour whilst they cleaned up the mess and took the lavatory out of service - lovely. At least we didn't have to change aircraft or get off the plane. We were on our way after an hour with no further delays or issue. The cabin crew were friendly and the pilots were very good at keeping everyone up to date with the delay and progress during the flight. I'd fly with Allegiant again although clearly they have reliability issues with their older aircraft which can cause unexpected delays but for the price I can't complain too much.","","","Economy","","7.0","5.0","5.0","4.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","D Panetta","United States","2012-08-30","Booked flight from JFK to Reggio Calabria with a stop in Rome. Flight left JFK over an hour late for no apparent reason other than waiting for late passengers. We originally would have 70 minutes to transfer in Rome. Because we left late we only had 30 minutes. My son and I ran to get to our gate and were able to arrive with 10 minutes to spare only to be told that our baggage will not make the transfer and we were not allowed to board without our baggage. We had to wait 4 hours for the next flight at 5.15 which did not board until after 5.20. Coming home was not any better. Flight from Reggio Calabria to Rome left over 30 minutes late and the flight from Rome back to JFK left over 20 minutes late. The only flight on time seemed to be the one that we were not allowed to be on.","","","Economy","","2.0","3.0","3.0","2.0","4.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","R Fry","United Kingdom","2012-08-29","First experience of split flights - stop overs in FCO on way out and LIN on way back (LHR-CAT return). Booking flights only possible via Expedia (avoid) - simply did not show up on Alitalia website which also not good for non-Italian speakers. On line check in a delight. Ground staff not great - on way back told we were too early for check-in. Main problem was both initial flights were delayed an hour taking off and connection times were tight causing anxiety. In the event pilots radioed ahead flights were connected with and baggage no problem. Be aware there is no food on Millemiglia flights.","","","Economy","","5.0","3.0","4.0","1.0","0.0","","","3.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Yeo","United States","2012-08-28","This was my first time flying with them to Milan. The lounge at JFK was the smallest I've ever been to and unfortunately the amenities was minimal there and forget using the toilet I swear the toilets at Penn station was cleaner. I didn't think this flight experience was going to be better but I was very impressed with the level of efficiency it took the crew to help everyone to their seats and the flight took off on time. Service was excellent and the food was impressive for airline food. The new Magnifica cabin was clean and spacious. The new pods were very comfortable and each seat has a massager and sleeps flat. Suffice to say we were well pampered from beginning till the end of our flight which arrived 45 mins early.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Nguyen","United States","2015-04-28","This review is being written after a number of times flying with American Airlines. You can almost always expect delays terrible customer service and just an overall bad experience. We had a two hour delay from MIA to SFO which would connect to LAX. The airline representatives were not helpful and made our travel anxiety even worse. Absolutely the worst airline across the board-from aircraft to personnel. How could the customer service be so terrible? The only reason I chose this airline was because it was cheaper than JetBlue. American Airlines is truly a disappointment.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jeff Langford","Canada","2015-04-27","A321 TPA-IA 737 MIA-YYZ. First leg delayed by over 1.5 hrs. Missed connection by 12 minutes. No apologies and stupid explanations. Put us on flight over 5 hours later. Once boarded we sat over an hour waiting for a pilot! Two different stories. Pilot delayed in traffic or pilot was timed out for his duty day and had to find someone else to drive the 737. And of course they lost our luggage. Is this any way for a major airline to operate?","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sven Koller","Germany","2015-04-27","We had two flights with AA from Madrid to Miami with their 777. The first flight was five hours late no excuse no money. The B777 is one of the worst you can fly with - 2-5-2 seating but AA charges 100 Euro extra for the 2 seats-row. The seating is horrible no space in economy the in-flight entertainment is like 2002 with a small amount of films on re-run every 15 or 30 minutes (by the way my LCD did not work). The worst about AA is the staff - unfriendly tired and virtually throwing the trash food on your seat. Even for a US-carrier AA is under all poor standards. So - stay away. American is like Ryanair but not as cheap. Never again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Baker","United States","2014-09-17","Allegiant Air was a bad experience for me and my 7 year old. Booked a trip from Punta Gorda to Knoxville I almost didn't make out of Punta Gorda. We got to the airport early and then the flight was delayed (all of the flights were continuously delayed). One ticketing agent said it was weather but the weather was clear where the flight was coming from so I asked another agent and she said they didn't have enough crew. We were packed in that small airport like sardines with kids screaming people yelling not enough seats for people to sit in. They cancelled some of the other flights but finally got another plane and crew that came from Fort Lauderdale for my flight. Six hours after arriving at the airport we finally left. After this experience I will pay the extra money for another airline. My chances of getting out of an airport on time are better and at least I will have the option of being rebooked on another flight or getting compensated. Budget airline = budget experience.","","","Economy","","2.0","3.0","2.0","3.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Norton","United States","2014-09-17","Yes the price is certainly right and a direct flight is a definite plus especially for my husband who is handicapped. However in that vein this airline is certainly not handicap friendly. Ask for a wheelchair and they will sling one at you at the Check In (wherever that is in the airport). Upon disembarking the flight attendant announced that wheelchair persons would have to wait until all (159) passengers had left the plane. When my husband and I moved up to the front seats to wait at a break in the line the flight attendant said ""I told you to stay seated until all passengers had left the plane"". When a person finally arrived with a wheelchair and helped my husband up to the gate that's as far as they go. Carrying two bags of medical supplies and pushing the wheelchair we trudged off to baggage claim and then lugged everything out to the curb around the corner to a taxi. Had the same treatment on the flight home. But as I said the price is certainly right and you get what you pay for!","","","Economy","","5.0","4.0","3.0","0.0","0.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Angie Chisholm","Canada","2014-09-17","Flew from Bellingham to Las Vegas on September 8th. We were very weary after reading negative reviews but we were 100% satisfied. Flight was on time for take off but delayed for landing due to weather in Las Vegas. Great employees friendly service. Very impressed overall. Would definitely fly Allegiant again. Great value. No free food or entertainment but we knew this when we booked.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Giuseppe Di Murro","Italy","2012-08-21","FCO-LAX in business Magnifica Class. Fast check-in good service in Alitalia Lounge in Terminal 3 (FCO) priority access to the recently refurbished B772. Helpful and gentle cabin crew excellent food and wine. The IFE has the same choices of the Economy class but is enough to entertain you even on a 13 hours flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","W Kenter","Netherlands","2012-08-20","Aug 16 Boston - Rome FCO AZ 615 departure 5.10 pm. First stood 1 hour at the gate due to mechanical issues. After we finally took off the pilot informed us the landing gear was malfunctioning and after a fuel dump we would return to Boston. After an hour of circling above the greater Boston area he informed us to divert to New York JFK. No information yet. Three hours after initial departure we made and emergency landing at JFK. They kept us in the plane for an other hour let us wait for our luggage and let us stand in line form more then 3 hours to get hotel vouchers and rebooking to other flight. No drinks or beverages provided staff very unfriendly and uncoordinated.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","S Pascu","Romania","2012-08-16","13 Aug Rome to Bucharest. Flight scheduled to leave at 21.30 and we waited on board until about 22.30 for the aircraft to leave. Cabin crew unfriendly and we were only given a small bag of taralli and a drink. Arrived at the airport (around 00.40) only to discovered one of our bags did not arrive.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Wijesinghe","United States","2015-04-24","DCA-DFW-SEA-DFW-IAD B737-800 Coach Class for all four segments 04/17 and 04/21. PROS: First Class check-in due to my One World Emerald Tier status; Flights on time except for DFW-SEA that left the gate on time but returned due to a mechanical problem that resulted in a delayed departure of an hour and arrival in SEA 40 minutes late. All planes clean and either new or fairly new. Staff efficient and most were quite friendly except for one on the SEA-DFW segment who had an attitude problem. Snacks for sale on three of the four segments and complimentary beverages served on all segments seats comfortable except for DCA-DFW (see CONS). Baggage transferred efficiently and delivered on the carousels at SEA and IAD very quickly as they had One World priority tags. CONS: The Admiral's Club Lounges look nice with comfortable seats but the free snack offerings at DFW were pitiful DCA-DFW had a brand new plane with the new B737 sky interior and AA leather seats. This was outstanding though sadly ruined by two awful boxes for the seat back video screens anchored on both sides of the middle seat foot well. This was pathetic for legroom on even a three-hour flight; Any airline that can find a very compact version of this video control box is a winner! Overall despite the many negative reviews that I have read recently about AA I was very satisfied with this trip and will definitely use them again. I didn't have high expectations for domestic AA service upon arrival at DCA on 04/17 but they actually did much better on the entire round-trip.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Kingston","United Kingdom","2015-04-24","R/T SFO-JFK. Outbound in business return in F. I think AA is doing a very good job with its Airbus 321 transcons in the premium classes. The seats are excellent both in C and in F. Indeed both are horiz lie flats. IFE is superb. Lots of choices large HD screens and Bose noise cancelling headphones supplied. Service was good in both directions. The food was a 7 on a scale of 10. My main criticism was the lunch in F. It unfortunately conveyed a sense of cut backs. Lounges at both ends were top notch particularly the F lounge at JFK. That is not to say that SFO Admirals was bad. It is truly excellent just that the F lounge is better. Overall on these transcons AA has a quality product.","","","First Class","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Fred Davidson","United States","2015-04-23","Wife and I booked a trip from Houston to see the son in West Palm Beach on 4/17/2015. Our flight was supposed to be one of the first that left that day so we were ate the airport very early. Check in was 4 am. Of all the flights in the entire airport ours was delayed 2 hours. Why? Because they said it did not get in till late the previous day. Well that delay messed up our connecting flight in Dallas-Fort Worth so the day got worse and our total day was extended 6-7 hours. I understand that there are times when issues cannot be avoided but the airline booking personnel just didn't seem to care. We paid extra for the priority seating but they just threw us in the pool of last place seating until we got in their face. They did give us a meal voucher good for one of the vendors in the airport but only when we had to demand it. The pilot explained that there are rules of mandatory rest between flights which we understand but that news was known the previous day so why did we not get notified? The connecting flight was also delayed due to maintenance of passenger seats. For our return flight home my wife and I were praying for no issues but American Airlines made sure that we would not go home happy. The flight from West Palm Beach to Dallas-Fort Worth was pretty routine in the air but flight was delayed leaving the airport due to some ""auxiliary power"" issue that maintenance had to remedy before take off. When we arrived in Dallas-Fort Worth the powered boarding shute needed maintenance's attention before we could exit the plane into the terminal so we had to wait for that fix. As luck would have it our connecting flight was delayed another 1.5 hours! I will definitely find another airline before I choose this one again. The money you save does not justify the agony or grief this airline dishes out.","","","Economy","","2.0","4.0","2.0","3.0","2.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Daniel Talmadge","United States","2014-09-14","My parents have retired and moved to North Port Florida. Since March of 2013 I have flown on Allegiant Air 5 times. Besides one delay of about an hour we have always flown on time both ways. Oh by the way I fly out of Allentown Pa. Actually most of the returning flights have been early. I didn't mind the one delay it gave me an extra hour to enjoy a couple more cocktails. I do agree however the flight attendants are a tad bit rude. Maybe ""short"" is the correct word. But then again all they do is listen to a bunch of whimpering cry babies about a stupid delay. If you want first class go fly another airline and pay double the amount for a ticket. I also fly my 2 boys with me so I really can't complain about paying $500 to $650 for 3 round trip non stop tickets to see the parents for a week. Not to mention Allentown pa is 20 minutes from my home and Punta Gorda is 25 minutes from my parents. I will always fly Allegiant.","","","Economy","","10.0","5.0","4.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Mollenhour","United States","2014-09-09","Do not be tempted by the cheap prices. You are assuming incorrectly that Allegiant will actually get you there and back. Wrong. July 2014: Return flight home from SFB (Sanford Florida) cancelled at the gate at boarding time on a Friday afternoon. This effectively left passengers stranded at an airport with no other flights out to the destination because flights out of SFB are very limited. MCO (Orlando International) is 30 miles south with ample alternative flights. However the Allegiant gate agent offered no group ground transportation to MCO offered no lodging and offered no thoughts on other flights out. Essentially: ""You are stranded here and on your own for getting out."" Because I travel with an Internet connected device I was able to buy a last-minute ticket on Delta (at last-minute prices) from MCO. I was able finally to find a rental car one way (cab fare was $135). My ""cheap"" Allegiant ticket cost me about $1000. I could have spent the entire weekend at the airport or at a nearby motel hoping to catch a flight out on Monday. When you buy an Allegiant ticket you are buying a chance - a hope - and gambling.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Paul","United States","2014-09-09","Outbound flight Las Vegas to Grand Rapids (MI) was fine but on the return Allegiant had some staffing problems which led to delays and more delays and the flight eventually took off a full day late. It would not have been so bad if they had just been honest up front but they piecemeal the delays provided little information - and sometimes misinformation - and at times they were downright rude particularly on the phone where it was very challenging to get through in the first place. For the trouble they offered up a $100 voucher good only on the same route. The lost time and aggravation cost in many ways much more than anything I saved on a discount fare. Never again.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Mack","United States","2014-09-06","Flew from Orlando (Sanford) to Grand Rapids MI. Just a few things to be aware of - the weight limit on checked bags is 40 pounds. You are allowed one free carry-on bag provided it will fit under your seat. You have to pay to use the overhead compartment (the overhead compartments were bare on my flight). The seats are tight and do not recline. While boarding and sitting on the runway - Allegiant turns the cabin air conditioning down to save fuel so depending on the outside temperature it can get pretty hot. Their airplane fleet is made up primarily of older McDonnell-Douglas MD-80's - cabins show their age - noises and creaks aplenty. The flight crew aren't particularly helpful or pleasant but suffice. Now the positive - my ticket was 139 dollars. There you go.","","","Economy","","5.0","2.0","3.0","0.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Hammond","United Kingdom","2012-08-14","LHR-FCO-NRT / NRT-FCO-LHR. Generally ground staff at LHR and NRT were good and same for inflight cabin crew. Ground staff at FCO were unbelievably rude asking me questions about where I was going and why without even a ""I hope you enjoyed your trip!"".","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Studzinski","Poland","2012-08-12","Milan - London LHR. A320 in Air One colours Leather seats but very dirty. Entire row of 6 had no inflight magazines two seats (out of 6) had a sick bag safety cards had chewing gum stuck to it. For over 2 hrs flight we were given A CHOICE of tiny pack of biscotti or salty snacks and a drink. Cabin crew spoke proper English but were not interested in any kind of service. I flown low costs with much better service than this.","","","Economy","","2.0","3.0","3.0","1.0","0.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Studzinski","Poland","2012-08-12","Warsaw-Rome A320 operated by CAI First. After many disappointing flights with AZ this one was surprisingly very pleasant. Clean airplane even with small TV screen in each seat (size of IPhone but working!). Nice smiling cabin crew reacting on cabin calls. Food as always almost not existent drinks service (nice Italian wines) flight on time. The only down point is lack of inflight magazine in a seat pocket.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","J Harrington","United States","2012-08-07","Wife and daughter were booked on Alitalia Flight 615 at 5.10 pm tonight from Boston to Rome. Alitalia boarded them waited an hour cancelled the flight for mechanical issues promised a new plane broke the promise made them wait 2 hours for their luggage and then put them in a line of hundreds of people to rebook. Alitalia 800 number refused to help - which guaranteed their passengers would almost all miss tonight's later flights to Europe.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","V Jones","United States","2015-04-23","I was scheduled to fly from DFW to HOU Flight 5770 departing DFW 3.10pm arriving in HOU. Instead they notified us that there was no plane. We didn't have a plane to board until 5.30pm and the plane didn't depart until 6.20pm that evening. Over a 3 hour delay due to not having an available plane. Before we took off the pilot notified us that due to weather they were going to have to take a more Western route and were not sure if they were going to have enough fuel. Instead of actually getting more fuel we took off anyway. 30 min into the flight they notified us that there was a line to land into HOU due to weather and that they didn't have enough fuel and needed to land in San Antonio. Not only did we not get into SA until 8pm but the crew notified us that they had flown too many hours. So even if we did get more fuel there was no crew to fly the plane. At this point we were stranded in San Antonio and the weather had become so bad in Houston there were no planes out. We were stranded. After 2 hrs waiting in line the representative informed me I could not get back to Hobby until 7.30pm Monday. Monday I flew back to DFW 1433 to catch another plane 1489 to get to IAH by 12 noon. I took a cab from IAH to Hobby where my car was at b/c this was a better option than waiting all day to get back home. Practically over 24 hours to fly from DFW to HOU. I am extremely dissatisfied with American that I will no longer be flying this airline. Even though American did supply meal vouchers and put us in a hotel this is completely unacceptable.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Hayden","United States","2015-04-23","I know American is now responsible for US Air so I will put my comments here. I had a 4 leg trip from Houston to Ashville through Charlotte. Tickets were cheaper flying out of Bush but I will go through Hobby next time. Every leg of trip was delayed crowded or a rough ride. Seats were cramped. Snacks were to expensive. I checked my small bag to avoid the storage bin struggle. Our gate at Charlotte was doubled up for two flights from two major airports the information on screens was not updated with delays and confusing. I will pay more and fly another airline or drive before I fly American (US Air).","","","Economy","","2.0","2.0","3.0","2.0","2.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Alexander Sanchez-Lopez","United States","2015-04-22","My family and I were traveling on March 27 on flight AA 238 from (DCA) Washington Ronald Reagan National D.C. at 5.35 pm to (MIA) Miami International Airport. The airplane was old. We could see where the paint was chipped on the right wing. We had seats 15D 15E and 15F. The seat next to the window would not move back up after it was inclined back. We were landing and we pressed the button and could not get the seat to move back in an upright position. A male flight attention called my attention and I said I could not move it. He said that seats on American were more aesthetic than they are functional. The airplane lacked tray tables. Accordingly when served drinks there was no place to put the drinks. Furthermore not only were tray tables absent from this old plane but even the lock to hold them in place was gone from the plane. The plane had not been properly cleaned before the flight and our flight was overbooked. The seats were very narrow even though we paid for more better seats. My mother who is of normal weight and body proportions had difficulty getting in and out of it. Our earlier trip to Washington DC from Miami was on a newer plane and we didn't have these problems.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Gibbard","United Kingdom","2015-04-20","8th April AA57. Return on AA56. This was our first and last trip with AA. We were told we would be flying on the new AA planes. This simply was not true. Why should one pay the same price if you are going to fly on a dirty broken old plane in business with a ridiculous 2 3 2 seating arrangement and the entertainment system broken. We will never fly AA again. They seriously need to up their game to compete with Emirates Singapore etc.","","","Business Class","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","MJ Pono","United States","2014-09-06","My Honolulu to LAX and LAX to HNL flights were a disaster. Reading the reviews this particular Allegiant route seems to be a problem route for Allegiant. HNL to LAX flight was delayed continuously for 5 hours. A 7.55 am flight turned into 1.00 pm flight. The return flight was continuously delayed until finally the flight was canceled until the following day. A 15 hour delay. Rather than return to the city and rent a hotel room I was fortunate to book a flight on Hawaiian Airlines and make it back home. Customer service staff was openly hostile to enraged customers. I have never in all of my travels seen such a large group of travelers so upset. I was offered a $200 Allegiant voucher for the delay but I cannot ever see myself using this airline again. The risk stress and wasted days are just not worth the $100 you save.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Linda Martin","United States","2014-09-06","My return trip from Ft. Wayne In. was delayed for 1.5 hrs while waiting on the plane. We were told after boarding that they were waiting for maintenance to arrive in order to replenish plane with oxygen. This was during dinner time so everyone was hungry. When we finally took off we were told we would get a complementary non- alcoholic drink. It consisted of a tiny plastic cup filled mostly with ice. We should have at least have got a full can plus a snack. Really cheap airline. This was at least the 5th time I have experienced delays due to mechanical problems.","","","Economy","","","4.0","3.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Taraneh Rasta","United States","2014-09-01","Horrible experience going from LA to Hawaii and from Hawaii to LA. Our flight was canceled twice the second time the plane took off but the generator was not working so we had to return to the island. The ticket may look cheap but they will charge you for every thing! Your bags change in seats and so forth. They don't even provide you with a glass of water unless you purchase it.","","","Economy","","","3.0","4.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Mura","Italy","2012-08-01","GOA-ALG-GOA: 1st flight GOA-FCO on A320. No orange juice. No breakfast. Only coffee tea or water. In Rome 30 mins on the plane due to absence of mobile scales in FCO; FCO-ALG: A320 quite new. Personal monitor did not work. No white wine. On the way back (departure at 11.55 am) no lunch at all. Only 6 traditional biscuits. FCO-GOA 30 mins delay from Rome. Good connection for Algiers.","","","Economy","","4.0","3.0","3.0","1.0","3.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Matteo Bertoni","Italy","2012-07-24","MXP-JFK in Economy. Airbus 330 is silent and comfortable even if a bit worn-out. Service and politeness great. Always smiles to customers. Cabin Chief passing through both Economy and Business class to ensure with passengers everything was OK. Nice touch. Food good quality. AZ really has improved.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Weiner","United States","2012-07-22","Barcelona to Rome then connecting from Rome to Miami. We had reservations for the Classica Plus class seats on the Rome-Miami leg. In Barcelona they attempted to print our boarding passes for the second leg of the flight but were unable to after having us wait for over an hour while they attempted to do so. Apparently the original plane was switched to an aircraft without the Classica Plus section. Never informed of this change and apparently neither was the check-in desk in Spain. In Barcelona we were told to report directly to the gate in Rome where they would have our boarding passes. After racing through the airport in Rome and arriving at the gate we were told there was no Classica Plus on this aircraft. Rather than upgrade us to business class we were downgraded to economy class with four seats in the centre of the plane. We were told to go to the ticketing desk in Miami when we landed for a refund of the overcharge. In addition to the downgrade to economy class my reservation for a gluten-free meal was lost leaving me unable to eat most of the food available on the flight. When we finally landed two of our bags were missing. We were then told they were left in Rome. They were delivered late the next evening. We had to then wait at the ticketing desk for our refund. We are still awaiting a refund for the overcharge for economy class.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","L Heile","United States","2012-07-04","The flight from Rome to Toronto 14 June was the worst flight I have experienced. Flight attendants were rude and inattentive. Most of them remained in the rear of the plane socializing. They failed to maintain even a semblance of cleanliness in the restrooms which by the flight's conclusion were filthy. The floors were strewn with wet paper towels the trash receptacle was overflowing and the sinks were clogged. Furthermore the seats had little or no padding some were actually repaired with masking tape. Only centre consoles were available for entertainment. A miserable experience.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Steve Bryant","United States","2015-04-20","This is a rough review because we flew first business and coach. We usually fly coach but for a trip to Napa we used our points to go first class. The AA/United merger combined the worst two airlines in the Western world. Flew on 4/7 (260 / 193) - BAN-DFX-SAN. Service food seating excellent. Plane a little old and shaky but all in all a good flight. Returned 4/13 (193/5290) SAN-Charlotte-BNA. Although we had first class we were relegated to business with an accompanying drop in quality across the board. The trouble is the age of the planes - it's like something from a museum. The noise from the engine was so loud it was like sticking your head under the hood of a car. But for once all flights left on time without mechanical problems. We were closer to the real world of 95% of all travelers with tasteless food (a box handed out at the end of a 6 hour flight with a roll candy bar and smoothy). Entertainment (quote unquote) was from attached dirty ancient screens for which AA would kindly sell earphones. I had my IPAD and kept busy while the Mrs tried to doze. Then at Charlotte it's Reality Time. We got bumped to economy (first row) but the constant groans reminded us that these ""seats"" were once used for unruly reform school students. That was in the 1940's since they were tiny dirty torn and stretched. The place looked filthy. A webbed shower curtain in several pieces separated ""first class"" (real classy) but they did manage to pass drinks to us in the cattle car. Yes we are switching carriers to anyone who has bought a plane in the last 30 years.","","","First Class","","5.0","2.0","4.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Vic Kaushal","Canada","2015-04-20","AA flight 2891 on 19th Apr 2015. Flight was late 140 mins due to which I was sure to miss my next connection to Calgary. Technical faults do occur and are understandable. But the issue is how rude and uncooperative the staff were. They had a permanent no for an answer for everything in a most unprofessional way. As a last resort I was booked on same day from San Francisco to Calgary as it was very important for me to be there in Calgary. I had to rush and take ground transportation from Sacramento to San Francisco and working out the next step as I was moving ahead. Forget help no guidance was provided on how I can get to SF airport. Would have accepted same sequence of events if they were delivered to me with a smile. AA staff needs serious training in this aspect of customer service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D L Mongueo","United States","2015-04-19","AA 954 on 12th April 2015. Truly awful service from Buenos Aires to NYC. Flight staff were alternately incompetent angry or non-existent. Bizarre lack of professionalism creates a stressful flight atmosphere. With so many international options never again will we fly American. Not worth the few dollars saved on the ticket price.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Marty Coulson","Canada","2014-09-01","We know what to expect from a budget airline. But Allegiant has in my opinion has got worse instead of better. On our most recent trip Bellingham WA to Oakland CA we experienced lengthy delays on both outbound and return flights. A 2 hour delay leaving Bellingham and a 2+ hour delay on the return flight. Allegiant provided free beverages at both airports. Sodas and water in Bellingham and a half glass of water in Oakland. I think it's time for this airline to have a look at the business model. You don't save enough money flying Allegiant to make up for the almost guaranteed inconvenience of flying with them. We will think long and hard before purchasing another ticket on Allegiant. I must say that this is not my first bad experience with Allegiant but it will be my last.","","","Economy","","","3.0","3.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Biedel","United States","2014-09-01","We arrived at LAX for at 9am for a 10.55am flight to Provo UT (80 minute flight). We have now been informed that the flight is not scheduled to leave until 6.25pm. I am a 40 year old woman and have flown all my life and I have never experienced this type of a delay especially for this short of a flight. Allegiant is cheap but this is inexcusable. I am traveling with a toddler and as it stands right now we have spent over 7 hours at the airport and will probably be here at least 2 more hours if not more. No one will let us know what is going on.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Adam Wettach","United States","2014-09-01","I show up 2.5 hrs early only to find out there is nearly an hour delay. The airport in Provo has zero accommodation so had to drive 15 minutes away to get any food. Come back approx an hour before flight is to leave only to be told it's been delayed another 4hrs. Called in to complain to receive an extremely rude woman on the phone. Sitting outside waiting still and just found out flight has been delayed yet another 1.5 hrs. The couple of bucks saved flying this unprofessional airline just isn't worth the stress.","","","Economy","","","2.0","2.0","1.0","0.0","","","0.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","A Crociani","Italy","2012-07-01","FCO-LAX-FCO on a 777-200ER which was completely full in both flights fast check-in departure and arrival on time. The flights were calm and nice thanks to a good on-board entertainment system and a professional and friendly cabin crew which passed frequently offering beverages. the food was good two meals and many snacks and drinks with an open bar in the back of the plane.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","M Johnston","United States","2012-06-20","Flew from JFK to Palermo with a connection in Rome and from Catania to JFK connecting in Rome again. We had a two-hour delay sitting on the tarmac at JFK with NO information. Obviously missed our connection in Rome and were hustled off to a later connecting flight again with no information. On the return trip we again had a tight connection so our bags did not make it to JFK - and they weren't delivered to us for two more days. Flight attendants were rude and/or preoccupied. Food was inedible. I'll never fly Alitalia again.","","","Economy","","2.0","4.0","1.0","4.0","5.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Lisa Haugan","United States","2012-06-18","We booked a flight from New York City to Rome and Delta airlines farmed us out to Alitalia. We checked in online the night before our return trip and arrived at the airport 2 1/2 hours early for our flight. Only to be told the flight was overbooked and they gave our seats away. They were very rude and would not even try to explain why they gave our seats away. We were just told to go rebook. We went to that counter and they said they got us rebooked on another flight through Delta. We went to that terminal only to be told the ticket we had was for standby only as their flight was full as well. Alitalia did not care and just wanted to push us off to someone else. Delta were very professional and we're able to get us on a flight home. I will never travel by Alitalia again.","","","Economy","","1.0","0.0","2.0","0.0","0.0","","","2.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","F Choong","United Kingdom","2012-06-18","LHR-FCO-GIG-FCO-LHR. Really nice surprise at London Heathrow flying on A321 with old Alitalia livery. Service onboard very professional with an excellent hot snack (omelette and salmon) for a duration of 2.5h. Transfer at Rome Fiumicino painless using fast track lane and the airport has lots of shops and restaurants. The Alitalia Giotto lounge was packed but the drinks selection was fine as well as the variety of sandwiches. Boarding A330 to Rio quick using Sky Priority lane. The aircraft had the new Magnifica Class with a 1-2-1 configuration. It was half full. Plenty of space in overhead lockers however if you seat in the middle there are none and have to use the ones on the side. Pre-taking off drinks given great selection of appetizers and the best moment was the food. Alitalia won best Airline Food recently and I was very much looking forward to it. Succulent Beef with Roasted Mediterranean vegetables as main course and for dessert a light unctuous Neapolitan Almond Cake. A 5 stars food and the espresso is served in a very beautiful cup and lid. The IFE had a good variety of recent movies but I thought the international selection was lacking. They have Flat beds (Only Skyteam airline in Europe to have these) and managed a good 7h sleep with a very comfortable duvet. The amenities given were a Bulgari bag with lots of toiletries products very much appreciated and high class. Staff very professional smiling and very happy to go for the extra mile for the customers. Breakfast consisted of a selection of Italian pastries and cakes with fresh fruits excellent! On the return leg Alitalia uses Air France/KLM lounge that can be cramped at times but it has great selection of hot snacks (the palm tree heart quiches are gorgeous). Boarding the A330 was painless again and the Magnifica class was full this time. Despite taking off 1h later we managed to catch up 30 minutes. The amenities given was another Bulgari bag and the best highlight was the food again with Pork Milanese as main course. Slept a good 7hours and had a copious breakfast before landing in Rome. The A321 to London was on time and service very good again. Overall a good value for money their new Magnifica class is an excellent product their Flat beds very comfortable and it's the Best Food I've ever had on an airline. Would recommend to anyone trying their new Business class either for professional purpose or leisure. Will definitely fly again with Alitalia on the lines featuring the new Magnifica Class.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Bruce Kanin","United States","2015-04-19","On April 9 2015 while my wife and I waited to board a flight from Barcelona to NY-JFK there was an announcement that it had been canceled. It was hard to hear and broadcast only once. Several of us had to confirm with an attendant that it was indeed canceled that we had to pick up our luggage at the baggage area and return to the check-in counter. My wife and I along with the others scrambled to navigate our way through the airport area finally to the baggage area. After what seemed like a very long wait our luggage along with a handful of others' came out last. This meant that when we finally found our way back to the AA check-in area we were at the end of an extremely long line. Eventually my wife and I ""split"" with her waiting on a long line at an AA service counter. After about 3 hours she made it to the front while I still had many people ahead of me. AA booked us on Iberia flights for the following day and a hotel with paid meals. We were then given directions to a free hotel shuttle. We never found it and ended up paying for a taxi but the driver took us to the ""wrong"" airport hotel. Fortunately that hotel let us take their shuttle to the ""right"" hotel. It's surprising but almost understandable that AA had no ""backup airplane"". My complaint is less about the cancellation and more about the lack of assistance at Barcelona Airport. Announcements and guidance was poor. There was no one to help us navigate back to the baggage area. We had to wait on a customs line to get back ""in"" so that we could go to the baggage area. We and others had to grab AA personnel passing by to find out anything even in the baggage area. It was an upsetting experience that cost us a day. We will think twice before using AA again & have spread the word wherever we can.","","","Economy","","1.0","1.0","1.0","3.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Rob","United Kingdom","2015-04-19","LHR-RDU economy. I was really impressed with this flight. Ok the plane was the same age as me (28 I checked) and showed it - particularly in not having PTVs for quite a long flight. Seats a little hard. Everything else was very impressive though - food was edible and generous (main meal Ice cream and second snack meal) and regular drinks runs including beer. Staff were incredibly polite and friendly and there was a very relaxed atmosphere which I liked.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Hammond","United Kingdom","2015-04-17","My husband and our teenage son went to visit family in Nashville for two weeks this Easter. We booked our four flights each London-Chicago-Nashville and back through BA. BA were supposed to take us as far as Chicago with American Airlines doing the Chicago to Nashville bit. We missed our connection at both legs of the journey which was hugely inconvenient particularly when returning to the UK. To be fair AA brought us back to Chicago airport in time but for some reason the they were not given a gate for more than an hour. I approached the flight attendant asking whether AA can communicate with BA about this delay particularly as there were several people apart from us who were due to catch the same flight. She said that the flight will probably wait for us they know that we are being delayed. This resulted in a mad run between terminals 3 and 5 in vain. We were then sent back to AA desk in Terminal 3 to rebook our tickets for another flight. AA staff took a very long time to process each person. By the time we finished it was more than 1.5 hrs after we started queuing. We were told that the we will be put on AA flight to London tomorrow afternoon. There are many flights between London and Chicago and we requested an earlier flight. The person dealing with us said that if we wanted tickets to an earlier flight we should have come earlier. She refused to check whether BA had any flights the next day. In fact they were as unhelpful as possible. I made a point that we paid tickets for the flight that just left and had we managed to be on it we would not be asking for anything. We were told that we cannot collect our luggage as 'it has gone to BA'. We were given vouchers for an airport hotel and forced to stay overnight without luggage and they reluctantly gave us two sets of very basic things such as toothbrush and toothpaste for us three. The next day at AA check in desk we were told we need to collect our luggage at luggage collection No 5 after which we needed to bring it back upstairs and check them in. They could not locate our luggage. As the time for our next flight was approaching my husband ran to the check in desk to let them know that our luggage never materialised whilst I waited at carrousel No 5 in case it does. We asked if we could be upgraded if there were any spare seats in the premier class and the staff member said 'we do not upgrade for such a reason'. No other option would make me use this airline again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Ranson","Canada","2014-08-26","We arrived at the airport 2 hours prior to the flight. We encountered an enormous line with not enough attendants to get everyone through. We waited for an hour+ in the line and then approached the counter to express our concern. We waited behind others who were complaining for another 20 minutes or so. We were then told that we had missed our flight and for $75 we could catch their next flight 3 days later. We persisted but in a very respectful manner. Other families in the same situation were also at the counter and were very angry. I saw this was not working so I took a different approach. I was accused of lying about the time I spent in line. I was told I had no other recourse. There was nobody I could complain to other than another rude lady on the phone. After exhausting all other avenues I went to Delta Airways who were able to book me on a flight. for $1200 for 2 people. They said they were willing to transfer the flight if Allegiant was willing to do that given it was their lineups that caused the delay. Allegiant refused this and again accused me of lying and then said I should have been there 2.5 hours before the flight so it was my fault. Service at the counter was excellent. Service on the flight was professional and friendly. Everything I had experienced with Allegiant on the trip to Vegas and the frustrating airport experience on the way back was the opposite of what I experienced with Delta.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Hardy","United States","2014-08-26","You should not use Allegiant if you have any time constraints. When they're good they're pretty good but when they're bad they're horrible! We have flown Allegiant Air at least 5 times and ignored a problem or two because it was cheap. Usually there was an hour or two delay. One time there were no attendants at the counter and when it was time to board all passengers boarded. An Allegiant employee came aboard and in a very nasty tone threatened to have us all arrested. Our last flight had a ""delay"" of over 10 hours and that's just not acceptable. We were given a $50 Allegiant voucher. No thank you.","","","Economy","","","3.0","2.0","3.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Jourdain","Canada","2014-08-26","Have used this airline 2 times out of Plattsburgh NY via For Lauderdale FL. We experienced issues on both occasions departing Fort Lauderdale. The first incident was back in December 2012 - flight was delayed for 8 hours and then in December 2013 flight was cancelled until the next day. I will not fly this airline again.","","","Economy","","","4.0","4.0","4.0","2.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Meyer","United States","2014-08-26","My first Allegiant Air experience. I booked two weeks in advance. Traveled from LAX to Idaho Falls. I go to Jackson Hole WY every summer and I always have to get creative about getting there as there are always high ticket prices. I decided to give this airline a go. Both flights were on time - every aspect was fine. Yes it is no-frills and you pay for everything but if you know that going in you can adapt. We became better packers and brought our own food onboard.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Alan Thompson","United Kingdom","2012-06-18","London to Bari via Rome Bari to London via Milan. Very good experience airline is consistently improving. Online check-in now available when travelling with children making baggage drop at Heathrow very easy and quick. Planes clean and modern drinks fine snack just adequate (similar to BA in Europe now). Prices were good and arrivals near enough on time.","","","Economy","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Y Raltseva","United Kingdom","2012-06-17","Nothing seems to have changed since privatisation. Apart from the fact that prices have gone up and a meal is no longer offered including on 3 hours from London to Rome. Check-in staff rude at London Thessaloniki and Rome. Asked to check in an extra bag due to a medical condition and still within the baggage limitations but was asked to pay 40 euros. Flight was only half full. Also very difficult to find the gate for the connecting flight. Crew were only friendly on leg Rome-Thessaloniki and there doesn't seem to be consistency with the service. Only Italian customers seem to get asked whether they want sweet or savoury biscuits. Otherwise they don't even greet when you board and seem preoccupied with their own chat. London to Rome half an hour late without an announcement or apology. There was a customer satisfaction survey on board between Rome and London but only a hand-full of people were picked not sure according to what criteria.","","","Economy","","3.0","4.0","2.0","1.0","4.0","","","3.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","N Piano","United States","2012-06-13","ROMA-ORD on a new A330. Flight on time and FA's professional. Individual inflight entertainment system with USB port at every seat. Great selection of movies and TV shoes. Overall great flight.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Mychaskiw","United States","2015-04-16","Non-existent customer service. Recently flew JAN-DFW-ELP. Delayed and missed connection in DFW due to weather. Had to overnight. No help whatsoever from AA because of ""weather"". No vouchers no distressed travel rates no phone number to call for booking my own hotel and had to walk 20 gates for hilariously cheap toiletries kit that was given grudgingly. Surly agents throughout. Truly an example of the worst in airline culture. To top it all off was unable to be booked on next morning flight and missed work. Agent could only put me on a later flight. Said I was put on FC upgrade list however. The next day when I was told I was upgraded they wanted $70 for the 1 hr flight. Agent said ""well it's not free"". I am AAdvantage Gold which is meaningless. Now a hostage to them with my new location but will take United or Southwest whenever possible in the future. People understand weather issues but the total lack of even the most basic customer service and rude behavior/attitudes is appalling about this ""airline"". Previously flown with Delta extensively and they always handled weather delays and misconnections in ATL professionally and courteously. So it can be done AA just doesn't care.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Angela Johnson","United States","2015-04-14","Original flight was scheduled to depart at 10.30 am from DFW. Flight delayed too many times to count. Right now we are at 4 hours past (2.30 pm) I am on the plane have been sitting here with no air flow or electricity for about an hour. We were told that the flight crew was coming from OK however all the passengers from OK are on board and the flight attendants said they could not find pilots. This type of incompetence and lack of communication does not instil a lot of confidence in my safe arrival at my final destination. Although AA was $100 cheaper than United I will never fly with AA again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Juan Dela Cruz","Japan","2015-04-12","Flew American three times in the past two weeks. All domestic. 1) San Francisco to O'Hare Chicago. 2) LaGuardia NYC to O'Hare Chicago. 3) O'Hare Chicago to San Francisco. Good: on time performance. Did not experience delays Bad: 25$ for a checked luggage? Come on! What are you? A Low Cost Carrier? And because of this many people opted for a carryon resulting in overcrowding of overhead bins. There were simply not enough space for all carry-ons. Bad: flight attendants! No smiles! Not very attentive. They looked tired grumpy and stressed! Bad: IFE! No individual screens. Bad: old single aisle Boeing planes. Bad: you have to pay for everything. Complimentary drinks limited to water canned sodas and juices.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Brim","United States","2014-08-18","I flew Allegiant for the first time from Las Vegas to Moline Illinois 8/8/14 and returned on 8/15/14. Both flights were on time and very convenient as they were non stop. Prior to these flights all my trips were on other airlines where I had layovers and plane changes which added lots of extra travel time. I was very pleased with the check in service I received. The seats were comfortable for a three hour flight. I did not need a food or beverage service during the short flights. The charges for luggage still did not make the total cost more than for the flights of the other non direct carriers. I would fly Allegiant again and I wanted to make my good experiences known because I read many of the comments before my flight and some were quite negative.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Mccullough","United States","2014-08-13","Columbus to Myrtle Beach. Flying out of Rickenbacker was great-parking at $5 per day. No delay and nice employees to deal with. Paid $5 for a snack package on the plane. Good enough for 3 kids. Myrtle Beach to Columbus. Nice airport and easy car rental. Employee at the gate check in and boarding had a poor attitude. Changed seats on us at the last minute. They board you in zones 2-4. In that order. We sat in the last row of the plane but they wanted us to board in zone 4? Made no sense-I've always seen the back of the plane board first but maybe that makes to much sense to me. Anyway I would recommend this MD-80 plane and Allegiant even though seats don't recline.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Latonya Sopshire","United States","2014-08-13","This was my worst flying experience. Every other time I've flown with no problems. My Son was able to fly from Bentonville to Orlando with his personal bag with no problems. On the way back we are forcedbto pay a $50 baggage fee to get the bag on the flight only to get back to Bentonville Ar. to find out the bag was left but the fees where still charged and then reversed and charged again! I think the ticket agents that worked the 12.56pm flight leaving Sanford Airport on Aug 8 2014 need to take a few classes.","","","Economy","","","3.0","1.0","0.0","2.0","","","1.0","0"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Michael Bahar","Italy","2012-06-10","MIA-MXP on a new A330 traveling with my wife and infant son. We were greeted by a very nice staff member in Miami who gave us comfortable front row seats with a baby bassinet. Flight staff were courteous and professional. Food was average but not bad and with good portions. An open bar with snacks and beverages was at present for the entire flight and cabin attendants passed offering water frequently. The IFE system is one of the best I’ve seen in an airline – dozens of films games and TV shows in a 9 inch touch-screen and in many different languages. Departure on time we arrived to Milan 20 minutes before schedule. I will definitely fly with Alitalia again.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","F Acierno","United States","2012-06-07","BOS-NAP in coach. Brand new Airbus 330-200 economy class. Window seats. On time departure and 30 minutes early arrival to FCO. FCO-NAP MD 80 great jets but its time to give them up. Service from Boston to Rome very good food and seats comfortable and the smell of a new air craft made it more enjoyable. I just booked another flight for September and received a great deal on.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","Allan Leung","Italy","2012-06-06","LIN-FCO-IST-FCO-LIN. Check-in at Linate was done over the phone so I just had to pick my boarding pass at the counter. Polite staff at the gate changed my seat on the FCO-IST to a better selection. LIN-FCO was a great flight everything smooth and good service. Flight to IST was terrible rude staff and poor food availability. Only a cookie for a 2 hr international flight. Return flight was even worse rude flight attendant and very unhelpful. Service still below standards and lacking. FCO-LIN was a delight compared to the previous flight. Flight crew was totally on another level making the flight enjoyable. No consistency on this airline and should also focus not only on their major route between Milan and Rome.","","","Economy","","5.0","4.0","2.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Golledge","United Kingdom","2015-04-12","LHR-DFW return on 777-300ER. I booked this route especially to take this newer plane for the inflight entertainment which did not disappoint. I found the crew okay and some even smiled! What I disliked about AA was the exorbitant prices they charge for pre-allocated seats which was a necessity in order to seat a family of 4 together. The food was mostly below average but having read reviews I wasn't surprised. I don't like the way they have chosen to add another seat to each row in economy. So instead of 9 abreast they have made it 10. This makes the aisle ridiculously narrow and I don't see how hundreds of people would be able to escape in an emergency so I'm surprised the FAA permits this higher density seating. Legroom was tight for anyone of above average height. I also found it strange how the seat belt sign was illuminated for virtually the whole flight - in both directions - and there are hardly any announcements from the flight deck even when turbulence is quite choppy. I chose AA for the equipment they use on this route but I would think twice about booking them again due to the hidden costs that aren't factored into the ticket price.","","","Economy","","5.0","2.0","3.0","2.0","4.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Brown Derek","United Kingdom","2015-04-12","I have just flown American from London to Miami with a connection to Cancun. The flight AA 57 due to leave at 9.45 am from London was delayed by 1hr 35 minutes with no apology or explanation as to why. The delay coupled with a customs shambles in Miami meant we missed our connection. The Express tickets (red ones) were a complete waste of time we just joined the queue with everybody else and the lady at the next baggage check in was totally disinterested and dismissive. I am frequent flyer an this was booked via BA and was a very poor customer experience. I will avoid American at all costs in future.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Neil Snee","United Kingdom","2015-04-12","LHR-MIA March/April. We were sold this round trip on the 'new' AA Business Class product. We knew it was a 777-300ER LHR-MIA and a 777-300 back. The outbound was fantastic with great service seats AVOD and everything one should expect from a modern BC cabin. we have flown Emirates BC 4 times in the past 6 months and this cabin is comparable to both the A380 and the 777 in that class defining airline. Whilst we found the service in Emirates a bit disorganised AA was efficient friendly and warm we like the more mature no nonsense crew on Airlines out of the States although it's a thin line to rude and dis-interested on occasions! However AA should be ashamed scheduling a 200 version for the return leg which was not a result of a last minute 'change out' due to failure but that quote ' The newer plane has been stolen for Los Angeles some weeks ago'. Call me sad but I would have changed my flight if I'd known we'd be on this antique! Lie at an angle beds a 10 inch screen maybe 11 low def (love the jumpy fuzzy effects reminded me of the 90s) and the general feel of a very tired plane! What was different was the excellent service and food I was annoyed when I sat down but slept for 3 hours and was relaxed when I got off. AA has begun to catch up it's got some way to go and given the lounge experience (don't ever ever call sparkling wine Champagne!) there is a way to go the crew are spot on and at the end of the day that's what makes a flight. Seat score is for the 777-300ER but oddly it's not great for couples as these seats are very. 'Pod' like and chatting to each other isn't easy AVOD score is the new plane.","","","Business Class","","7.0","5.0","5.0","4.0","5.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","E Morgan","United States","2014-08-11","I was initially worried about flying with Allegiant when I read all of the terrible reviews. Shockingly neither of my flights were delayed from LAX to Honolulu. If you're a low maintenance person then this airline is for you. You get what you pay for no reclining seats no complimentary beverages ($2 for a can of ginger ale not bad in my opinion) no inflight entertainment you have to pay for any extra features and to check in your bags. The staff was very friendly. We even landed 20 minutes early coming back to LAX since everyone on the flight checked in early. The only reason why I took this flight was because it was $400 cheaper than the next flight. I would have no problem flying with Allegiant again to save a few dollars!","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Bardsley","United States","2014-08-11","After some apparent misrepresentations about our 1st plane we left Sanford at about the same time that we should have arrived in Allentown. Of course we boarded a 2nd plane only about 1.5 hours late but could not depart because it had an A/C problem which was corrected in a mere hour as we sat entombed under the FL sun! No flight attendants displayed name badges. Does that tell you anything?","","","Economy","","3.0","2.0","4.0","2.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jack Bigelow","United States","2014-08-11","Flew Allegiant June 30th to Vegas and back on July 4th Trip was great. Left ATW on time and arrived in Vegas on the.time The ticket counter were great no problems Flight crew were just fine. Ok the seats don't recline no big deal only 3 1/2 hour flight. We brought our own snacks and bought soda at the airport. Return trip also left on time and arrived on times. ALL in all Love flying Allegiant we have never problems never once a delayed flight going to keep flying with them.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"alitalia","/airline-reviews/alitalia","Alitalia customer review","G Harnett","Portugal","2012-06-05","We have just travelled from Rome to Barcelona and paid £845 for two business class seats. We had just finished a cruise and had a lot of luggage and we didn't want hassle with excess luggage costs etc. There were 3 people including us in business. Although there were 3 stewardess's we were not greeted at all. 20 minutes into this short flight we still had not seen a stewardess so I rang the button and asked for a drink. My wife asked for a G and T and I asked for a glass of Champagne. No gin no vodka and needless to say no Champagne. The White wine offered was warm and undrinkable. The food was terrible too. After serving the food we didn't see the stewardesses again. They shut the curtain and spent the rest of the flight chatting.","","","Business Class","","2.0","4.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Paul Mann","United States","2015-04-06","Flew Boston to Barbados via Miami March 10 returning March 17. Managed to buy a cheap upgrade to First Class Boston to Miami which was good - though American airlines first class doesn't measure up to the first class of other airlines. One good flight out of four. The rest was economy all the way and truly miserable. Miserly leg room have to pay extra for everything ground staff ranged from hostile to comatose cabin crew completely indifferent. Was made to feel like a dollar bill squeezed till I squeaked. AA operates for its shareholders not its passengers.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Gonzo","United States","2015-04-06","Flew from San Francisco to DFW (Dallas) for my connection into Houston Hobby (04/05/15) just to sit around for hours the airline changed the departure time at least 7 times then in the end it was cancelled and do you think they had the decency to have a ticket agent at the booth no mysteriously the agents all disappeared right before the cancelled notice went up on their board. No one instructed us to do anything I went to other agents and they just told us they could not help. Just ridiculous all around meanwhile Mother's and children traveling alone sitting at the gate crying trying to figure out how they were going to get home. I ended up having to get a rental to make it to my final destination on my own. All American Airlines does is inconvenience people the final straw was when the agents at the rental car counter stated that American does this every week to folks who are going to Houston Austin and Lufkin so it was nothing new to them they claim mechanical failure! If they supposedly have new planes and they are investing in all this new equipment where is it? Why don't they use some of those new so called planes they have purchased! This was a less than an hour flight come on American have some common sense!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","I Yang","United States","2015-04-03","From LAX to PVG (Shanghai) the worst business class. Most of the flights to Asia have much better business seating. The middle row has three seats if you are in the middle of the middle row you must cross someone to get in and out. The seats configuration is old and looks very dark and unpleasant. Larger screen for movies but not very many good selections.","","","Business Class","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Erika Holden","United States","2014-08-06","July 31st stuck at airport. Flight has been delayed. From all the reviews I have read this is apparently a reoccurring issue with this airline. Allegiant need to get their act together. They charge for everything so don't think you are saving money because you are not. You can fly better airlines and save yourself the stress.","","","Economy","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","TJ Morales","United States","2014-08-05","I knew what we were getting into with this airline. We were prepared for the worst. With that said we followed every little thing they asked on their website from online check in to weighing each check in luggage and their app to check for delays. Our party consisted of 5 Adults 3 children and 2 infants. Maybe its sheer luck that we escaped going to our vacation in Oahu and coming back to LAX. The flight going to Oahu was on time they did not give anything complimentary but that's expected. Yes the seats did not recline. We brought food and drinks from the LAX. Flight left approximately 2pm. The delay came from LAX only having one runway available. Our entire party came in 2 hours early just in case. At the check-in line everything went through without a hitch no additional fees added. 8 days later we had an early flight 9.30 am going back to LAX. Again we knew what to expect We did the online check in and printed the boarding passes constantly checking alerts for delays through the app/text alert. They had 2 lines at Lobby 6 one for online check in the other is a more general line. I'm glad we did the online check in the general line was a bit too long. Got through ticket counter no hitches. After the TSA check point we were in gate 22 along with other passengers with 45 minutes to spare. Bought food and drinks at the airport. After boarding I noticed the plane had some condensation dripping from the ceiling. The window by my seat was broken had a tough time trying to close it so light couldn't get in. Flight left on time arrived in LAX on time. When we arrived there was a shuttle to take us to the gate I don't know if that's normal but everything else came through okay. They even gave us free drinks since my sister's twin infants were pretty quiet for the duration of the flight. The crew were nice gave the kids badges. With that said I would fly with them again. With knowing what to expect. A couple of things check in online and sign for text alerts if you can don't check in luggage if you can get away with a carryon. Be prepared just in case of delays.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Y Bar","United States","2014-08-05","Do not recommend! Flight from Stockton CA was great but there was a 3 hour delay from LV to Stockton. For a 1 hour flight - a 3 hour wait? There is not even bad weather. They only offered complementary drinks. Not worth it.","","","Economy","","","5.0","5.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Andrew Ashton","United Kingdom","2015-04-03","AA are making a big thing about all the new planes they are buying. I flew from Heathrow to JFK 27th March on a really smart 777. That's where the complements end though. I have never flown with a worse cabin crew. They all wore different clothing as though they had turned up from home and not bothered to change. They were totally uncommunicative - amazingly not a word was spoken to us through the entire journey. One of the crew fell asleep in a seat at the back of the cabin. Food was served as though they were doing us a favour and just dropped in front of us without a word there was not a friendly smile between them. One of the crew was not tall enough to close the overhead lockers. I cannot believe AA are spending so much on renewing their fleet yet seem totally unconcerned that their staff are behaving in this way. I flew back on BA - a fabulous crew who worked their socks off for the customers what a contrast!","","","Economy","","3.0","2.0","1.0","2.0","4.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Eric Poole","United States","2015-04-01","AA flight 397 on March 25th. The first leg of our trip was delayed so we arrived at the gate 7 minutes before the flight was to take off. We had notified the gate agents that we were on the way to the flight but they shut the door in our face and would not let us board. We found out they had overbooked the flight by 50 seats. On the next flight we watched as friends of the gate agents boarded on standby while the rest of us were bumped > again. No gate agents seemed interested in helping us get home. We eventually had to rent a car and drive home since American Airlines would not give us a seat on any flight to get home. An extra $100 and 10 hours delayed we arrived home.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M J Downey","United Kingdom","2015-03-29","LHR to MIA Business Class. The plane was one of the older 777-200 with 2-3-2 seating meaning that the person in the middle always had to disturb someone to get out. The seat was ok but not really a true flat bed. The VOD was patchy in that on two of the films I watched there was something wrong with the display so I had to stop it and restart it. The food was very nice - my steak was delicious. Cabin crew were all very friendly and accommodating.","","","Business Class","","6.0","3.0","5.0","5.0","3.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jeffrey Kapostasy","United States","2014-08-05","Allegiant flew me from Youngstown to Punta Gorda and back again safely and close to on time. If this is all you require from your trip Allegiant should be fine if you expect more well you are barking up the wrong cockpit. Allegiant clearly spells out charges on their website I am baffled when people go and book their ticket on Allegiant yet are angered for getting exactly what was promised! If you want creature comforts Allegiant is not the fuselage for you. I flew with my father from Youngstown OH to Punta Gorda Florida. The flight was on time on the way down and about 20 minutes late coming back. Flying on Allegiant - both in terms of ambience and clientele - is much closer than taking a Greyhound than to flying say Delta. The MD-80s look pretty on the outside but inside are spartan and old. Creature comfort is merely a theory: The seats are thin and don't recline and forget any kind of magazine: Please see the seat pocket in front of you for the safety information card and a booklet full of advertisements. One benefit of flying Allegiant is the airports Allegiant services which are smaller and while they might not be centrally located the wait and service and overall calm is far superior to the bigger airports. The time it took me to walk into Punta Gorda airport check in get through TSA then flop down into a seat at the gate? Literally 5 minutes. When you fly Allegiant you are taking a calculated risk: You are hoping that your flight doesn't get cancelled for whatever reason because unlike the big carriers Allegiant can't put you on another flight: they only operate one flight per day to each destination - at least in the smaller cities - and they don't work with other airlines. So if your flight is cancelled you won't get to your destination until the next day most likely. That is the risk you take in exchange for Allegiant's low fares.","","","Economy","","9.0","3.0","3.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Schaller","United States","2014-08-05","Outbound flight was 4 hours delayed. We were locked in gate area with no food or beverage service. Prior to delay flight attendants acted immature and more concerned about showing kids the cockpit than getting passengers settled and allowing captain to do his job. After we finally had another plane show up the flight attendant had the gall to refuse me a glass of water I was told water 8s $2 per bottle. Now on the return it is delayed and there is no one at gate to tell us when it will be here. Totally deserted. The most inept service ever. I will never fly them again. Do not fly Allegiant they do not care if or when you get to your destination.","","","Economy","","","3.0","2.0","2.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Arctic","Canada","2014-08-05","We just came back from our vacation to Florida flying round trip from NIA to PIE with 11 people including 3 seniors 3 young adults 4 kids (ranging from 3 to 11 in age) and a 2 month old infant. After reading the reviews here we were very concerned especially about the delays but were pleasantly surprised. Both flights exactly on time and arrived a little earlier than scheduled. The staff both in the airline as well as at the airport were extremely helpful and extra friendly. The airplane on the way there was a little older but on the way back the plane seemed new. This is a budget airline with the lowest rates around so that needs to be kept in mind. There are no frills luggage is charged a premium and there are no free refreshments. IMO the flight is just to get me to my destination quickly safely and at a reasonable rate so I will definitely be traveling with Allegiant again.","","","Economy","","10.0","3.0","5.0","5.0","2.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Hull","United Kingdom","2014-08-05","Allentown to Orlando Sanford on 28th July 2014 and return flight from Orlando Sanford to Allentown on 1st August 2014. Very poor quality airline used them from PA to Florida and back and they were over 3 hrs late going and 2 hrs late returning the staff attitude ranged from poor to average and if I had a choice I would not fly with them again.","","","Economy","","1.0","2.0","1.0","2.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Carling","United Kingdom","2015-03-28","Travelled with AA February 2015 LHR-MIA return flight out older plane - adequate for a day flight. Thankfully new plane with fully lie flat bed. On return excellent service from cabin staff food also beyond expectations.","","","Business Class","","5.0","4.0","4.0","5.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Chaplin","United Kingdom","2015-03-28","I flew Manchester to JFK and return with AA. On arrival at Manchester the airline staff quizzed us in detail about where else we usually travelled to why we were going to the States what jobs we did. This took about 10 minutes. Check in was via a machine designed to make AA a staff saving however it did nothing for their customers most of whom were frustrated at its inability to work. The whole crew were late and ran through the airport together to take up their posts. Did this account for them not checking whether the passengers had on their seat belts or arm rests in the correct position? Apparently not as it was exactly the same on the return flight. The safety video could not be viewed by passengers seated by the window due to the low overhead and central hanging videos. Did the crew have a uniform? They all dressed differently some wore extensive amounts of jewellery and chewed gum others had not even combed or tidied their hair. All were markedly scruffy compared to every other airline I have ever flown with. More worrying was that none of the crew advised passengers to remain seated when the seat belt light was lit and passengers proceeded to walk around the cabin throughout the flight. Or maybe it was the Captain's error in not turning the light off at all. Who knows whether we even had a Captain as on the out flight no announcements were even made! Not impressive on safety at all. Lets face it food comfort etc are also important but if an airline fails on basic safety the rest pales to insignificance.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Tyler","United States","2014-08-05","Supposed to fly from Peoria IL to Vegas on July 24 at 8pm. Flight was canceled due to an engine issue. We were rescheduled to the following day July 25 at 5pm. Unfortunately there was a three hour delay. We lost 24 hours of our trip. While Peoria is a pleasant little town can you really equate 24 hours there to be the same as 24 hours in Vegas? On the return flight July 27 we boarded without issue at 2.20pm. We were on the plane for 3 hours before we even took flight - we were 44th in line for take off and then ran low on fuel. Pilot took us back to terminal to gas up. For our inconvenience Allegiant Air offered us vouchers totalling $150 for our next flight. Problem is we are never flying with them again.","","","Economy","","","3.0","3.0","3.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Fleischer Michael","United States","2014-08-02","Stockton to Las Vegas. Hear all these complaints so I was a little worried when I booked. The flight left on time pilots and crew very friendly landed in Vegas - ready to go and on time. Also these super 80's they fly might be old but they deliver a smooth ride. I'll definitely fly this outfit again.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Kay Molen","United States","2015-03-25","I have the time to write this review due to the third delay I've had with this airline. Not a single good thing I can say about my experience with American. I have flown Southwest Delta Jetblue Frontier and this is by far the worst airline I have flown. We had an hour and a half delay the first flight plus an emergency situation so we missed our connecting flight which has never happened to me. They supplied us with the worst hotel overnight. It wasn't just us that missed our flight 5 other families on separate ones missed theirs too. Then the flight the next day got delayed 30 minutes! So our three day trip turned into one day from all the delays and missed flights. Finally heading home and they announce mechanical problems with the plane. So now the flight is delayed 2 hours and we are missing our connecting flight to Salt Lake. So we get to board on a 6 pm flight but let's not kid ourselves that'll be delayed too so probably 7. And then it's a 4.5 hour flight so I'll be getting home at 2am. Other airlines can figure it out so please do to and spare us all the pain and frustration.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Robinson","United States","2015-03-23","Due to a booking snafu (which may have been of my making) and the flight being oversold our non-stop return flight LHR-RDU was unavailable. The courteous and helpful ticket desk staff re-booked our free ticket LHR-JFK-RDU. We were told with great pride that the transatlantic portion would be aboard AA's new flagship 777-300ER. I applaud AA as being the only U.S. airline to give it's customers the opportunity to ride the latest and finest of American ingenuity technology and manufacturing excellence. It did strike me however that AA may have commissioned a ""lite"" version of the plane as it was missing some of the bells and whistles I had seen on some foreign carriers (wood floors mood lighting etc). Overall the economy interior can best be described as bland. On the plus side mammoth overhead bins decent seats great ride and as good an in flight entertainment system as you'll find anywhere in coach. Watched three excellent first run movies. All we need now is some edible food and AA will have caught up with BA and VS. However as a word of caution to those flying from the US to the UK on AA be aware of the aircraft type when you make your booking. In addition to the new AA Flagship 777-300 the airline also flies the 777-200 which is getting along in age the venerable 767-300 and the 757-200 which in my opinion is not at all suited to Transatlantic travel.","","","Economy","","8.0","4.0","4.0","1.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Chalmers","United States","2015-03-20","New York (JFK) to Antigua during the very bad snow on the US East Coast. Early morning departure was going well until we reached the gate and found that a problem with a burst pipe meant no baggage could be loaded. However assume this was a knock on from the weather conditions. We were kept relatively well informed about delay which extended to around 3 hrs. However the anticipation of arriving in 85 degrees warmth mitigated the delay. Service on aircraft was fine. We had seats with extra leg room. Inflight entertainment ok. Only soft drinks were free. We had an egg sandwich which was OK. Flight back was also delayed slightly but made up time to arrive near to scheduled time. No queue at immigration. However all this came to nought due to baggage problem at aircraft which meant we waited an hour for bags to arrive. No complaints about flight crew either way - clearly not as customer focused as Non US airlines but efficient.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Winter","United Kingdom","2014-07-31","We have recently travelled with Allegiant on flights to and from Vegas/Hawaii. Never again! The flight was 6 hours only snacks could be purchased inflight and only by credit card (being from the UK this would incur all kinds of extra charges) and could not be purchased with cash. Allegiant also purposely sat myself and my partner at opposite ends of the plane so we were forced to pay the extra charge to sit next to each other even though there were plenty of spare seats next to each other on the plane. This happened both ways. Seats do not recline at all not even a tiny bit and were uncomfortable. Will not fly with this company again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Bodley","United States","2014-07-29","July 18th from CVG to Sanford was a 4 hour delay no explanation except computers went down/very costly after you pay for seat choice/carry on/luggage/and no customer service whatsoever. Coming back to CVG left on time and arrived on time but it took luggage an hour to come out after landed again no care or explanation.","","","Economy","","","3.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Iris Rivas","United States","2014-07-29","I thought this was one of the worst travel experiences I've ever had. It was the first time I flew with my 5 month old daughter we were the last to board my husband and son boarded first they had no priority boarding for people with small children the aircraft was old and dirty. There was a charge for everything including carry ons which I paid but refused to pay the fee to sit together. I thought the airline was tacky and cheap. I can understand paying for something that's new or worth it but this airline was old and sub standard. Luckily it was a short flight.","","","Economy","","2.0","2.0","3.0","0.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Robinson","United States","2015-03-18","Flew RDU-LHR on a free economy ticket. I prefer other airlines but the RDU-LHR non-stop convenience trumps all. It also gives me the opportunity to judge the progress of the AA/USAir merger. On the downside the venerable 767-300 is one year older (27 years and counting) still has the mail slot overhead storage bins the ancient hanging screen entertainment and the excruciatingly uncomfortable seats. I did notice that this old warhorse had been updated with blended winglets to save money which I'm certain they pass along to those paying for tickets. On board the hot breakfast croissant has been replaced with a box of sugar laden treats and the dinner has regressed from merely uninteresting to inedible. The flight attendants are excellent given what they have to work with - even giving up their crew rest seats to accommodate the spring breakers who made this a 100% full flight. On the plus side a current movie that I had considered paying to see (Whiplash) swift check-in and 45 minutes early into LHR. AA doesn't seem challenged to upgrade their transatlantic game but unless you're flying from RDU there must be a better option to get from the U.S. to the UK.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Varley","United Kingdom","2015-03-18","Flew JFK to Manchester. First disaster came when checking in for flight to be told as a group of 6 we couldn't be seated together. Then it got worse as we couldn't be sat as couples unless we paid $260.00 per couple. Once on board we were sat apart. The cabin crew were at best unkempt and rude. The meal we were served was awful. Only 1 toilet was working for the full economy cabin on a 757 this is not good on a 6 hour flight. Overall a disappointing experience and will not fly on American again.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Roy Stanforth","United States","2014-07-29","Flew from CVG to Myrtle Beach on July 18th (flight 1113) and returned to CVG on July 25th (6pm gate B2). Both flights were delayed for over 2 hrs. The return flight was loaded and taxied with a 30 minute delay the final 1.5 hours was sitting on a plane with no air in the Myrtle Beach sun. Staff was nice and did their best older flight attendant (woman) was spectacular. Sorry doubt if we will use this airline again.","","","Economy","","2.0","4.0","4.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Scott","United States","2014-07-27","If Allegiant could do what they promise it could be a great but they can't seem to do that. Not enough pilots or planes no back up planes. My May 26th flight from Peoria to Vegas was cancelled after several delays. At 1am the desk girl gleefully announced the plane had arrived everybody cheered. Then after everybody got off the plane she announced with great surprise that the crew had timed out and couldn't fly. Something passengers had already figured would probably happen. Allegiant should have told us earlier so we didn't have to sit around the airport for 3 hours waiting. They knew but didn't tell the passengers. They also add on extra fees to make you think the flight is going to be cheaper. I want to like and fly this airline it could be great. This is just one incident of many messed up trips.","","","Economy","","","4.0","1.0","0.0","2.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Connors","Canada","2014-07-27","Recently flew from Bangor Maine to Orlando Florida. Excellent service friendly flight attendants. Departed and arrived on time both leaving and returning. The ticket agent however in Bangor was not very helpful. My daughter and husband were travelling with two children and required a baby seat. They had checked and were told the baby seat was allowed with no charge. The agent didn't think the car seat qualified. After bringing in another to consult she finally allowed it but was not very nice about it. A little customer service goes a long way. A great experience and I would take this flight to Orlando again.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Franklin Tower","United States","2014-07-27","Sanford to Rickenbacker flight 614 on 7/10/14 and the return trip from Rickenbacker to Sanford flight 615 on 7/17/14. Horrible experience. Twice to the flight line and twice unable to takeoff due to equipment problems. Finally they subbed another plane. Our flight was over 6 hours late. Dirty plane diaper contents under seat in front of us. Old noted silicone caulk around and on emergency hatches. I have to add mouthy rude sarcastic staff.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Pereira","United States","2015-03-18","AA 280 ICN to DFW. Was flying with an economy ticket got an upgrade to business kind of last minute. Aboard as my husband was flying in first class (empty cabin) the purser invited me to join him. What a difference it makes. So glad for the double upgrade in the same flight. Service was good purser was friendly service oriented and professional. The 777-200 is showing its age but the first class suite is still very comfortable.","","","First Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Goddard","United Kingdom","2015-03-17","London - Miami Return January 2015 (Boeing 777). I could only choose where I wanted to sit 24 hrs before my flight which was fine as most airlines have that policy but what really threw me back was that all aisle and window seats cost an extra $69 - $100 each way depending where the seat was located! You have to pay extra for an aisle seat at the back of the plane on a 10hr transatlantic flight? This is not easyjet or Ryanair for goodness sake! The so called cheap flight on a major airline was not so cheap after all as they were already nickel and diming before getting off the ground. I refused to pay and went for a free middle seat which I loath I have wide shoulders and have to hunch inwards my plan was to arrive early and hope the check-in desk could sort me out with an aisle seat which they were able to do but that is where the Customer satisfaction stopped.) Plane was on time and boarding was reasonably quick and I was perched in my aisle seat which was very narrow I also noticed many people getting their roller cases stuck in the aisles as they tried to roll them down but it turns out that in an effort to squeeze an extra seat in each row American Airlines compromised with narrower seats and aisles. In the air nightmare #1 The narrow aisle caused one particular cabin crew to bump the trolley into my shoulder or elbow without even so much as an apology. #2 You get free beer and wine but the entire cabin ran out beer and white wine before the first drinks trolley finished its first pass. #3 The plane was old and the only movies available played at set times (not on demand) that's right 2015 with 90s technology - AA may have painted their planes but they are still old and nasty inside. Worst of all it was the same experience on the return leg mercifully the flight was 60 mins less - A truly awful transatlantic flight!","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Waldron","United States","2015-03-17","Flying home from Rochester NY to Los Angeles CA I had to change planes in Chicago. Our flight from Rochester landed with plenty of time to make the connecting flight. One problem is that we had to park on the tarmac for one and a half hours. Another plane was occupying the gate. When we reached the gate it took the employees forever to bring up the valeted bags. I missed the connecting flight and it was late in the evening so there wasn't any available flights. I asked about other airlines in the morning and was told nothing was available. I was given stand-by for AA in the morning and if I didn't make that then an 8.05 pm flight was booked for me. AA wouldn't pay for a hotel room so I was on my own. Once I got to a hotel and started my computer I found a United and Virgin America flight for the morning. Of course it cost me more money but I had a meeting the next day and couldn't risk the stand-by status. What a difference dealing with Virgin America customer service over American Airlines. I will only use AA as a last resort in my future trips. American couldn't tell me how many people were on stand-by for the morning flight so I could evaluate my chance of boarding.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jezrel Sabaduquia","United States","2015-03-17","JFK-MIA-JFK. Priority check-in at JFK was awful. The AA staff were absolutely rude and unhelpful to the point that she was yelling. It was an appalling experience. Things got better on-board first leg on a newly configured 767 as a last minute equipment change. The new First Class seats are extremely comfortable. There were tons of storage space and it went completely flat. Flight attendants on this flight were very friendly pro-active and interactive. Breakfast was delicious and creative. Overall an absolutely delightful flight the new cabin is gorgeous. Return flight in Main Cabin Extra and this time ground staff in MIA was much friendlier than JFK. Exit row seats were comfortable and entertainment options were decent. Overall another great experience with AA despite the bad impression at JFK.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Peters","United States","2014-07-25","My daughter and I flew from Avoca Pa to Sanford Orlando from July 3-10. We greatly enjoyed our smooth flights and onboard service. However there were delays going down and coming back of about an hour. I know Allegiant has great deals but need to improve on these delays for better traveling. Even though there were delays I will still chose Allegiant for future travels due to the value and convenience.","","","Economy","","7.0","4.0","5.0","4.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","E Leet","United States","2014-07-22","We took a flight from Phoenix-Gateway to Hawaii in July 2014 and I was not impressed. The aircraft was okay but once airborne they announced there was no food available for sale other than chips and drinks. A 6 hour flight and no food? Our return was delayed 5 hours. No reason given. The flight originated in Hawaii so it had to be a maintenance issue. During our 5 hour wait we were forced to move so another airline could use our area to feed their customers. The ticket prices and their charging practices would be considered deceptive anywhere else. I've been traveling for nearly 40 years in the US and abroad and I have to say worst airlines ever. Don't do it. In the end the price is the same (or cheaper) going with a real customer oriented company.","","","Economy","","","4.0","3.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Kapcala","Canada","2014-07-22","We recently flew to Los Angeles with Allegiant Air and are thrilled that we have discovered this affordable airline option. We read all of their information so knew to weigh our luggage before leaving home as well as to bring our own snacks. We had a 50 minute flight delay which we were informed about via text. We downloaded their app which also enabled us to check in 24 hrs before and avoid the need for printing boarding passes. We had a gate change again no big deal. All the gates are in the same large room at LAX. The staff were helpful and informative - one suitcase was slightly overweight. They gave us time to transfer some items to another suitcase to avoid paying overage charges. We had a suitcase go missing - it was fed exed to our hotel after being located with Customer Service being very helpful with this issue. I would much rather pay these kinds of prices (our savings approx $1000 for 2 people) then pay to have an airline provide me an onboard coke and movie. I have dealt with flight delays lost luggage and gate changes with other airlines as well so feel these issues are not unique to Allegiant Air.","","","Economy","","8.0","5.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Limko","Canada","2014-07-20","Bellingham to Vegas. Flight was to depart 11.05 am. At 8 am we received notice flight would be delayed 30 minutes. About 1 hour later while heading to the airport to be 2 hours early we received a second text saying flight delayed again until 1.30. Stop for breakfast and get to the airport 2 hours early as requested. Get a 3rd text explaining flight is delayed until 3.30. How did it take 3 cracks to figure out when we were leaving? Seat assignments caused another 30 minute delay as passengers boarded. Allegiant flies about 8 trips a day to Vegas and it is certainly not uncommon to expect delays. Luckily we only sat in the plane in Vegas in 110 degree temperatures for an extra hour delay on the return trip. Sounds bad but certainly an improvement. So if you plan on taking advantage of the cheap flight remember you get what you pay for and don't expect any professionalism or comfort along the way.","","","Economy","","","2.0","3.0","0.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Banks","United States","2015-03-17","What is the point in paying extra for Priority when the seats are still the same size? Not to mention the overhead bins are not full yet you made me check my one carry-on. This is ridiculous. I planned ahead and packed lightly so I could use a small carry bag. I have an appointment when I land and cannot wait for Baggage Claim. What should have been offered was Priority Baggage PickUp. These items should come off the plane first and be stowed with strollers or other items along with First Class baggage. I will avoid this airline at all costs going forward.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H J Klomp","Germany","2015-03-17","DUS-ORD-Tampa-LAX-ORD-DUS. We fly on European carriers quite often - but American Airlines have made an art of employing non caring - ignorant and unfriendly staff. I have never encountered such condescending flight attendants - and such arrogance. We flew from Dusseldorf to Chicago as first leg. The seat allocation was a disaster at the airport - my wife was in a middle seat 6 rows behind me. When we asked the check in crew to change it - we were told to take care of it at the gate at the gate we were told to sort it with the cabin crew and the cabin crew? Not our problem - you should have taken care of it before boarding - end of interest. Only after I really got angry - and walked off the plane - telling them to get my luggage off - a steward from the front end of the plane got involved and shuffled people around so we could sit together. Our friendly stewardess then managed to ignore us for the whole trip. Second leg - we were on the last row of an ancient DC9 - with the galley next to us and a toilet door that would not close properly. Return trip uneventful - but one thing is certain - never again American.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Rode","Germany","2015-03-17","AA78 DFW-LHR March 6 2015. What a disappointing flight on one of AA's ancient 777-200 cabin feels more like a prison cell than business class. Seats in 2-3-2 configuration (haven't had this for 15 years now). Instead of lie- flat seats they still offer lie in s-style and be careful not to slip down to the floor while you sleep. Stewardess climbing over me to cut off the way she had to walk. Food was disappointing as well. Only highlight was the wine selection that was a little bit better than ok. No way that I will use AA again.","","","Business Class","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Storey","United States","2015-03-17","DFW-LHR in B773. Not sure what other people want but I got what I expected. Good steak for dinner accompanied with a nice Pinot Noir form New Zealand seat turns into a comfortable bed IFE is excellent flight attendants had right mix of anticipating what you need and leaving you in peace. on the down side overhead bin space is limited compared to Business cabin.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Posada","United States","2014-07-20","Flew from Ashville to Punta Gorda. When I got to the airport I was told that the flight was delayed due to a mechanical we were expected to be late about 3 hours no offer of a voucher for a meal nor did they apologize it was very matter of fact. When we boarded the plane the first thing I noticed was how dirty and tattered the plane was it was an older MD-80. My seat was clean didn't recline I was more annoyed with the garbage that was surrounding my seat and in my seat back pocket and when I rang my Flight Attendant call light I was approached by a rude older male flight attendant who refused to take the garbage until after we took off. Once we were at cruising altitude the crew came out and sold all sorts of snacks and beverages not bad. Had an issue with my hand baggage being in the aisle. Allegiant as a whole was not a bad experience the ticket was inexpensive I would like if Allegiant perhaps gave their Flight Attendants especially those lovely seniors a class in etiquette and professionalism.","","","Economy","","3.0","3.0","1.0","3.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Udall","United States","2014-07-20","My flight was delayed a total of 7 hours because the Allegiant crew failed to make proper mechanical checks before departure. I arrived a full 2 hours before the flight was scheduled to leave. We boarded on schedule then sat in our cramped hot seats for 90 minutes. Then we were asked to deplane so the crew could fix something. We then sat in the terminal for 2.5 hours. We boarded again. We deplaned again. We boarded a final time and were actually able to take off from LAX. I arrived home 10 hours past my original arrival time. Obviously I will never be flying with Allegiant again!","","","Economy","","","1.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M David","United States","2015-03-17","LAX-ORD-CDG - First - the segment from ORD-CDG was on refurbished 767 with new style biz class seats. Very nice cabin interiors are better than most European airlines. There were only two small things I did not get - table - very difficult to pull out and angle - to a point flight attendants had issues with it. And second was iPad for entertainment? Really. The planes have new seats! What was worst was that the purser collected the iPads and head phones 4 hours before we landed! So there was no entertainment. And when I asked why they collected it so early they said they were preparing for landing. 4 hours ahead? The same on 777-300ER they keep collecting the headphones at least 1 hour before landing therefore you can't use the system. But the food was ok and apart from the unfriendly purser the staff were nice.","","","Business Class","","8.0","5.0","3.0","4.0","1.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Ruckel","United States","2015-03-17","I traveled reluctantly on American Airlines Buenos Aires - New York and return in early December 2014. On the most recent trip I can only say that the seating was horrible the flight attendants inattentive. I did like two attendants on the return flight one a male who saw the girl sitting next to me unwilling to put her tray up for takeoff and he firmly said 'you know the drill put the tray up'. You could sense his professionalism and no nonsense approach. He was quite professional. Another attendant was very personal with me and admitted that flying was not what it used to be said that the 777-300 had two back seats that you could not recline and actually defended the passenger in terms of lack of comfort. She said that now it is a question of bringing your own entertainment food all of which surprised me since she was not party line and quite personable apologizing for making me wait ten minutes for some water saying 'I'm sorry I'm in another world today' not so reassuring but she was on top of things. A mixed bag. On the flight to New York the food was awful but a flight attendant when telling her that I need a lot of water subtly gave me an entire bottle in a plastic bag. Perhaps it's because I helped an older passenger with her luggage but still what a shocker. I find that I am very uncomfortable getting off their planes. They have twice lost my luggage once on an earlier flight but found it days later. The latest was really just uncomfortable because of the 2x5x2 seating arrangement on a 777-200. I cannot recommend them for comments like 'whose the next victim?' or 'the entertainment system is not working. We suggest you read a good book and go to sleep'. This was on a flight Buenos Aires New York about three years ago stated in Spanish and English by a flight attendant. Passengers laughed but you could see many were offended by her suggestions. It used to be a great carrier.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Raymond Hamilton","United States","2015-03-09","Sitting at AEX. Flight 3271 was scheduled for 6.05am. It is currently 8.20am and still not boarded. There is always delays. I travel for business and American is so inconsistent it makes it hard for the business traveler.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Suzette Green","United States","2014-07-15","Never ever again. The planes are not clean the staff are not friendly and the fees are unbelievable. The maximum luggage weight is 40 lbs which will render a full size suitcase overweight almost 100% of the time. Starting September 2014 they are going to start charging to print boarding passes at the airport. Relentless!","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","James Walcott","Canada","2014-07-15","TOL (Toledo) Ohio to PGD (Punta Gorda) Florida. Check In: Went smooth no issues with checking in and sent on my way. Security: Efficient and quick. Boarding: Very unorganized the gate agents didn't seem to have a grasp on customer service either. Boarding announced by someone who couldn't speak properly into the phone and 90% of her message never came through we all just sort of looked perplexed and formed a queue only to be snapped at for not boarding in the correct manner of which we never really heard. Upon entry into the old and tattered MD-80 we were greeted by a very sweet young lady and an older middle aged asian man who never smiled and he swiftly snapped at me ""Seat Sir"" he was the lead flight attendant and we all would endure his wrath later. Flight: Take off was quick the crew were up and out in the aisle within an hour after take off that probably had something to do with the argument the flight attendants were having in the rear. Once in the aisle the crew were pleasant and were very happy to be doing their jobs or at least they appeared so. Overall: You get for what you pay for apart from that not too bad.","","","Economy","","5.0","3.0","1.0","2.0","1.0","","","5.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Lee","United States","2014-07-15","Oakland CA to Provo Utah. Initially I was very excited to use this airline as I saw that the price for the trip was much less expensive than the usual commercial airlines flying into SLC. However I was disappointed as I continued the checking process and realized that I had to pay additional money for seats and for carry-on luggage. I then realized the total cost is not that significantly cheaper than Delta or another big airline. However I bought my tickets only 3 weeks in advance and may have saved significant money if I had purchased the tickets much earlier. I arrived to OAK 2.5 hours early in case there were any problems. Security clearance was a breeze. I am happy to say that there were no issues with delays or cancellations on this leg of the trip. The service was very good. Yes all beverages/snacks must be purchased but it is only a 1.5 hr flight and really who needs to drink/eat in that time. I can see why customers complained about the comfort of the seats as the backs are very thin and do not give a lot of cushion support. Anyway I had paid for a first row seat and I'm glad I did as I could easily get off the plane without waiting. I'm happy to say that I had no problems with my flight but I do wish the total price of the trip was much more of a ""deal"" than what I got in reality.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Coleman","United States","2014-07-15","Flew July 11 2014 from Las Vegas to Casper WY - flight attendants were either inattentive or rude. Thought it was just a one time occurrence but we flew back from Casper WY to Las Vegas on Monday July 14th and the crew was worse. Plane was filthy front lavatory was inoperable. Spend the extra money and fly on an airline that at least acknowledges that are a person first and a customer second!","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","William Slattery","Canada","2015-03-09","Recently we traveled to Cancun from Calgary Canada with an over nighter in Dallas Fort Worth. Our flights down were for the most part uneventful with only minor delays out of Calgary and Dallas. However coming back on the 28th of Feb was the worst experience we have ever had in over 30 years of flying. We were stuck in an enormous backlog of passengers in Cancun Airport the majority of the backlog was with American Airlines. Not withstanding the fact that there were storms all over the southern US the American staff assisting passengers in the line-up un-organized cluster that accrued in the terminal was appalling! They could not organize anything and upset passengers constantly. They were so incompetent that they would have had difficulty organizing a staff bathroom break. We where in the line-up for 5.5 hours and never saw a listing for our flight till we finally went through security and even then they had the gate location mixed up. A horrendously poor experience.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Stagg","Canada","2015-03-09","I had an unpleasant experience with this airline on Sunday March 1st. I took a flight from Houston to Chicago then had an hour to connect to my flight to Toronto. The first leg was fine on time and was surprised that a meal was served on a short two hour flight. I got to Chicago checked the departure board and saw my flight was delayed an hour. That was not too bad so I used the washroom came out to get a coffee and decided to check the board for the gate again and to my surprise my flight was then listed as cancelled. Told that even though I had booked first class if I wanted to get to Toronto the next morning it would be in the back of economy told that the only first class available would be in two days. The biggest surprise came shortly thereafter when I went to search for a Customer Relations desk: there was none! There was a system of phones. Eventually a CS agent came to the phone. She told me that the previous gate agent booked me for the following night from Chicago to Philadelphia then a six hour wait to board a 7 am flight back up to Toronto getting me to my destination two days after the original time. I instead took charge and asked if I could get a flight to Buffalo and was placed on one for two hours later. Of course ""weather"" was the cause for the delay but oddly enough only my flight was showing up as being cancelled. I fly often so if weather was a major factor the board should have at least a few more cancellations or delays. Because of this ""weather"" excuse there would be no assistance for a hotel. I was to depart from the L gates and just before boarding there came an announcement that we had to go over to the H gates- - with just minutes to spare. Service has been much better to me by other US based airlines when faced with unusual changes such as weather or mechanical delays-I have had them all. I will stick to my preferred airline and not use AA anymore as this experience plus a similar one last summer with them has completely eroded any confidence that this airline can get me from point A to B on the same day.","","","First Class","","1.0","3.0","2.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Altman","United States","2015-03-09","MSP-MIA. A battered old airplane arrives at the gate looking like it would be from 1960. We got inside and some of the monitors were not working and the seats barely reclined. The flight attendants were very nice and passed out drinks but I still don't understand why they do not offer snacks on a 3.5 hour flight. My flight from MIA-MSP was terrible. We arrived at MIA airport getting ready for our flight at 1pm. We find out it is cancelled and the airline did not give us a reason why so we were rescheduled for a 2pm flight. When we went to board the 2pm flight we find out that they cancelled our seats for that flight and replaced them with a 9pm flight. We had to stay in MIA airport for an additional 7 hours! Once the time finally comes to board the flight bound to MSP we get onto the plane which previously came from Mexico City. The flight attendants were very welcoming however they then tell us over the speaker that this plane was out of service and that American Airlines must find us a new plane to fly on. So we get all of our luggage off the plane and leave the gate once again tired and exhausted. We wait in the gate area and find out our plane is located at the opposite end of MIA airport a 25 minute walk/train ride to get to. So we get all of our stuff together and head towards the other gate. Boarding begins immediately on one of the brand new planes and it is delayed an additional hour. The flight finally leaves at 11pm and I was supposed to be home at 6pm originally. We got to Minneapolis at 2am. Do not recommend this airline if you have little kids with you as changes to occur commonly but the flight attendants are great. The flights not so much. American has really gone down in service.","","","Economy","","2.0","3.0","5.0","2.0","2.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","V Kipling","Canada","2014-07-13","July 9/14 checked in at 4.30am for a 6.30 flight to Fargo ND. Our tickets were for gate 31 but verbally told to go to gate 39. It was approaching 6.30 and my daughter asked the 2 staff there why we were not boarding yet and she told us our plane was at gate 31! Got to the gate at 6.25ish and there were 3 other people there as well we had missed our flight. We could see the plane still there but the door was locked. There were no staff to assist. The plane remained at the runway terminal for about 15 min. The next flight out of L.A. airport to Fargo was 3 days away! Our only option to get back home was to take a flight to Sioux Falls South Dakota rent a car and drive to Fargo. The flight to Sioux was delayed 1.5 hrs but miraculously it was ready in about 20min. So were were led out of the airport onto the tarmac and loaded from the rear of the plane! Allegiant Air does not have a PA system so they solely rely on yelling loud enough for their passengers to hear of any changes or to advise of boarding! I will say that they decided to waive the 75.00 fee for switching to fly to Sioux or at least for 4 of us that I know of. We paid for preferred seating yet out of Fargo 2 of us had what we paid for and one ticket had been changed for seating 4 rows back. Luckily one seat was empty and we were able to sit in preferred.","","","Economy","","","2.0","1.0","3.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Smith","United States","2014-07-12","Our flight to Oakland from Phoenix-Mesa was delayed 3 hours (no other flights in either area were delayed) and then we waited an hour at Oakland until our luggage came. No explanation was given. I am currently at the gate waiting for my return flight which was just delayed 40 minutes because one of the flight attendants has not arrived yet.","","","Economy","","3.0","4.0","4.0","4.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Jenkins","United States","2014-07-10","I recently used this airline to travel round trio from Belleville IL to Orlando FL. I suppose to summarize I would categorize this as a fair airline. If you are planning travel with them make sure you take note of all the charges as basically everything (including advance seat selection etc) has an a la carte separate charge. Also the departing flight was two hours late and there was no explanation given by Allegiant staff as to why. The advantage of this airline is it flew out of a small general aviation airport that obviated the need for me to travel to St Louis. Recommended but be aware of all charges and propensity to lateness.","","","Economy","","7.0","5.0","3.0","2.0","2.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Roth","United States","2014-07-08","Rockford to Orlando round trip. Long delays both legs. The rudest flight attendants would rather sit in back and Delayed by 6 hours on 6/23 from Rockford to Tampa. Delayed by over 3 hours on 7/4 from Tampa to Rockford with no information about why there was a delay. Last month I had a similar delay from Rockford to Tampa and a flight cancelled from Tampa to Rockford. (On that flight they gave us a 100 credit but it cost me $50 in airport cab fare.) Always seems to be a delay with this airline.","","","Economy","","","5.0","3.0","3.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Wingler","United States","2015-03-04","I cannot find one thing to say about this airline that is complimentary. Had a flight from Orlando to home and arrived 2 hrs early. Line and kiosks were absolutely packed. And why is that? Because there are only 2 check in people working. Of course I am late for my flight and spend the rest of the day trying to get on a stand by. AA workers at the gates very unhelpful and dismissive. Tell me if I am not some kind of gold customer I cant be put on a stand by list. Terrible customer service in every way. I will never fly them again and do not recommend anyone else to either!","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Bill Schur","Canada","2015-03-04","After a cruise in Ft. Lauderdale we took a connector flight to Dallas on the way to Phoenix. Upon arrival had to sit in the plane 2.5 hours as there was a plane in our gate. Because of snow and ice on runway and also because Dallas is not prepared for this and American could not find a pilot we were cancelled. So for the next 24 hours we spend in the Dallas Fort worth airport we spend 8 hours waiting in lines for a flight and slept along with about 100 people on the floors and in chairs in the airport as the hotels were full. I felt sorry for seniors would had to endure this drama as there was little to no help from American Airlines. Finally after 2 cancellations and 1 standby refusal we found a flight to Phoenix.","","","Economy","","2.0","1.0","4.0","1.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ashley Nagel","United States","2015-03-04","Flight from MSP to DFW to MIA was late both flights and each time they were highly unorganized. Late to board and very uninformative to passengers. Flight itself ok. Very uncomfortable seats and I'm an extremely small figured person. Flight returning from MIA to DFW and then to MSP was a disaster! Got to the airport 2.5 hrs early and had American Airlines bump my flight unbeknown to me to a following day! They put me on standby with a confirmed seat and then argued when I didn't get on that I was late when I was there an hour before departure. They did not out me on and when talking to a supervisor and his pawn they did nothing claiming it was not their fault even though I had a confirmed seat on time and they bumped me. They did nothing to appease the situation and the girl behind the counter was very rude! I will never fly them again. Disorganized unprofessional and expensive!","","","Business Class","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Sriberg","United Kingdom","2015-03-04","After 30+ years of flying American I will now avoid them. My flight from Heathrow to Miami ""First"" was appalling with a complete lack of the usual amenities. The plane was old and tired media system small and ancient only 1 current movie of interest terrible food (inedible) and tantamount to false advertising in my eye to call this ""first class"". Be warned that unless you know the exact year and configuration of the plane you are flying the customer service department won't give you a definite answer you may have the same experience.","","","First Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Carol Carter","United States","2014-07-08","I was a loyal Allegiant customer from their inception flying with them dozens of times. My last 3 flights via Allegiant have been cancelled/rescheduled - all for supposed mechanical issues for the following day - often after our having already been en route to the airport. That's 3 flights within 30 days! Customer service is non- existent. Communications about status are lagging even with signing up for text alerts. Yesterday's flight was rescheduled 4 times in 8 hours only to finally be cancelled after passengers had been held all day on standby/stand down. The only compensation offered is a $100 travel voucher for future travel.","","","Economy","","","2.0","1.0","3.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","John Ballenger","United States","2014-07-08","Fly from GSP to SFB frequently. If you like riding a bus this is the airline for you. Cheap yes. In every way. Their fares look great until you start adding up all the extra charges. Never on time and if you have baggage pack a meal while you wait for it! Most uncomfortable seating ever. I guess if you only fly once a year it's OK to be inconvenienced but if you need to be somewhere on time look elsewhere!","","","Economy","","2.0","1.0","3.0","2.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Williams","United States","2014-07-08","On July 3 I lflew out of Asheville NC for Sanford/Orlando as this was my first time flying with Allegiant. I printed out my online boarding pass arrived before the time indicated and received an official boarding pass which indicated which gate I was to go to board the plane. The flight was on time and the pilot and crew were very courteous. Was a great flight! However the return was a disaster! On July 6 I was to fly out of Palm Beach Intentional. As before I printed my online boarding pass and arrived before the time indicated. This time I did not receive an official boarding pass indicating what time I was to go to board the plane. Instead I received the printed boarding pass that I proved which was torn in half and the gate number written on it. She instructed me to go to the left towards security and afterwards I would see the areas that indicated which gates. I went through security as usual and then proceeded to the gate written on the boarding pass. At the gate there were very few people there and I saw no Allegiant advertising. I asked someone who worked at the airport and she said yes you have the right gate. Since ever all flights were being delayed due to bad weather in the area I thought mine had been as well. About 10 minutes after the flight was to take off I saw one of the Allegiant employees who had been checking people in when I arrived. I asked if the flight had been delayed. She told me no I had missed my flight. I showed her my boarding pass with the hand written gate number on it. She informed me that that was the wrong gate and that she didn't recognize the hand writing. I feel that if I had been given an official boarding pass that indicated the gate number I would not have missed my flight.","","","Economy","","2.0","3.0","1.0","0.0","0.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kim Friend","United States","2014-07-06","Rockford to Orlando round trip. Long delays both legs. The rudest flight attendants would rather sit in back and play with their phones. When they have delays or cancellations you are in trouble since only one flight to destinations every few days. First and last time using them. I will stick with major airlines. Not a convenience of small airport or saving if not able to get to where you are going.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Beej Knight","Canada","2015-03-04","Flew AA Cost Rica-Miami-Toronto. Ancient airplanes with drop down televisions every few rows. Couldn't read anything on the screens. Staff unhelpful and I never saw one of them smile. The man beside me (mistakenly) asked to purchase some cheese and crackers. The attendant literally threw a menu at him and hissed that they didn't have cheese and crackers. The seats were painfully thin and I could not get comfortable even in the Exit row isle. The only bonus you got a full can of pop although I asked for ginger ale and they didn't have any. Service only came through once and people were all complaining that they were parched and would like water.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Willner","United States","2015-03-04","Booked on a Sunday morning flight from Miami to New York. Arrived at 6.50 for an 8.10am flight. There must have been 10 lines along a large expanse of the terminal. We were misdirected 4 times to the wrong line. The lines were 4 layers thick and moved incredibly slowly. We stood on one line for 40 minutes before we began to fear we would miss our flight because of the slow pace of check in. The American line attendants were unhelpful. They suggested self- check in but I explained that I had a dog. He then told me I was in the wrong line. The correct line was equally long and I missed my flight. I will never travel AA again. There are other choices between Miami and NY and AA is not less expensive.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Florian Will","Ireland","2015-03-04","Flew from Philadelphia to Dublin old plane unfriendly staff - one screen for 50 people and 1 movie in 5 hours. Pasta and bread tasted the same and fixed recline for seats. Unsatisfactory! Will switch to another airline next time.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Wolf","United States","2014-07-06","June 22/23 were 859 and 5859 from CVG to PIE. After experiencing 7 delays plus a total cancellation of our flight on June 22 this is the bottom line (according to me). Allegiant is simply unable to accommodate delays (weather/mechanical) flight crew timing out or what have you. The fleet is very small so they cannot put you on another flight like the other big carriers can nor do they have contracts with other airlines to re-book you and get you on your way. After the headaches disappointment worry and trouble I went through for my trip the savings was just not worth it. Its not to say that Delta does not experience issues they do they are just better able to accommodate and/or offer options.","","","Economy","","2.0","4.0","3.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Vera Freeze","United States","2014-07-06","My family flew out of Knoxville Tennessee to Sanford Florida on Flight 697 Sunday June 29 2014. This was our first and last time flying with Allegiant. The overhead cool air did not work. Therefore the air in the plane was hot and stale. We had to fan ourselves with the Allegiant emergency instruction card. I am thankful the card was available as that is the only good comment I would have for Allegiant. Allegiant's staff were fully aware the air was not working during the previous flight as well. We were advised air was blown into the plane to cool it down inside as the inside temperature was over 85% from the previous flight and that the problem was repaired prior to our boarding. The repair statement was not true. Shame on Allegiant and the staff as well. Being truthful and apologizing for the problem would have made a difference. Instead their lack of concern and deceit has lost three customers.","","","Economy","","","2.0","2.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Hines","United States","2014-07-06","My daughter's Flight 150 scheduled to leave Mesa AZ to Missoula MT on July 5 2014 at 7.40am finally left at 4pm and only made it to Idaho Falls. Bus transported passengers who did not want to wait until July 6 at 12.40 pm to take flight to Missoula. Bus arrived in Missoula around 1 am praying flight back will be uneventful. Please give staff more training in being courteous to inconvenienced travelers.","","","Economy","","2.0","3.0","1.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Johnson","United States","2015-03-04","Business class LAX-MIA-SXM and back. I booked seats 9 months out. Two weeks before departure my wife and I were separated. After four calls and ""It can't be fixed"" answers it was finally fixed via email. Of the four segments all but the first ones were quite enjoyable. The first a red eye out of LAX was average at best. Smooth boarding rock hard seats that sent my back into pain an hour out; surly unhelpful FA's. As we approached the gate in MIA the FA gave us connection information which was wrong. Had we not checked a board in the terminal we would have been sent so far out of our way we would have missed our flight. The other 3 flights were fine except for the MIA-SXM meal which was inedible. Planes were old but fairly well preserved. All flights on time. At SXM our ""priority"" bags were the last off the plane. Overall small stuff.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Cathy Dunn","Canada","2015-02-24","People are getting bigger not smaller. The seats were uncomfortably tight and small. Entertainment terrible can't they put on a recent movie. Not even a cookie was served! The airline attendants were stone faced. When leaving the plane no attendants present. This is the worst airline we have been on. We will never use it again even if it is cheaper. Flights both going and coming were 45 min to 1 hr delayed. We almost missed our connecting flights both times we were the last to board the plane with rude comments from workers that they are waiting for us!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Zheng","United States","2015-02-24","All four of my flight legs were substantially delayed (one because they couldn't find one of the crew members). The airline took no responsibility for the delays-they did not have enough gate agents did not accommodate passengers who missed connecting flights or were trapped in airports overnight as a result of the delays and were extremely rude to passengers who asked for compensation. The seats were also very tight and I could not fit a normal sized backpack fully under the seat in front of me.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Abraham","United States","2014-07-06","July 5th flight 101 Cedar Rapids to Phoenix-Mesa. It's very nice that once you get on the plane you know you won't have to worry about connecting flights and the seats are fairly comfortable. However the airline is almost never on time. Today's (I mean tomorrow's because it left after midnight) was over 3 hours late and it wasn't weather related. I'm also getting the impression they really don't care if they're late because they know they don't have to worry about connecting flights. I used to balance the inconvenience with the cheaper cost but now with all the extras you have to pay they really aren't much cheaper than the major airlines and they sure are a lot less reliable. I used to seek out Allegiant flights. I think now I'm going to try to avoid them. Too bad.","","","Economy","","1.0","4.0","4.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jim Pettinelli","United States","2014-07-01","6/12 flight No. 2073 departing at 8.30 am. Allegiant has no secrets of who and what they are. My trip from LAX to Hawaii was on time. Check-in was quicker than others Allegiant does not have as many forms and paperwork. Flight crew was pleasant and offered good service. Yes $2 for water or coke-but only $5 for Vodka on the rocks. If you are over 6 feet your knees will be flush against the seat in front of you. We saved $140 each on our round trip to and from Hawaii. I will use them again.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Gordon","United States","2014-07-01","6/19 - 6/26. Flight 1115 and 1114. I recently flew from LEX to Myrtle Beach and back on this airline. I read all the directions and requirements showed up prepared and on time with the luggage I prepaid for. It was a wonderful experience and a great bargain. I hope they keep this flight because I plan to use it several times a year and with the friendly staff and price it has made my trips possible.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Duston Bill","United States","2014-07-01","I just returned from a round trip on Allegiant from Greensboro - St. Pete. I have absolutely no complaints about the airline. This is a super discount airline. If you keep that in mind when you book your reservation you should not be too surprised when the final price of your ticket is determined. I have no comment on delayed flights. On none of the ~10 round-trips that I have taken with Allegiant have we been delayed more than 1/2 hour. Cabin crew and ground crew on all flights have been courteous and professional. I will definitely be flying Allegiant again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","E Standen","United Kingdom","2015-02-24","Very poor long haul experience with American Airlines. Aircraft was ancient with one TV per 6 rows; wording on screens was illegible if sat at the side. Food was in edible. Crew failed to conduct a full cabin secure check with many hazards going unnoticed. Will not be flying American again.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","David Baker","United States","2015-02-24","We paid a premium for a flight from Albuquerque to Orlando getting in at 5pm. As it turned out we could have arrived earlier on the cheaper flight with another carrier. We were delayed as always when flying AA. Eventually got in over 3 hours late. Asked for some level of compensation for getting in late even though we paid a premium for this particular schedule. Received an email saying we won't be giving any compensation and of course could not reply to the email. Sadly I will no longer fly this carrier. It has just been too many problems delays etc.","","","Economy","","3.0","4.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Baughman","United States","2015-02-24","I am mostly an international flyer on Qatar Etihad and BA. I have been flying American a lot in the US in the past 18 months and have to say I have been pleasantly surprised. This weekend there was a bad storm that closed Washington area airports and I had to get back from Miami to make an international departure the following day. Two of my flights were cancelled. The agent at the Admirals Club stuck with it for almost an hour as we strategized a way to get near enough to DCA so I could have options to get home (eventually I got to PHL and rented a car). The only slightly sour note was the agent's supervisor came over saying ""no...no...no.."" and she couldn't be bothered with trying to understand what we were trying to do. Seeing I was now getting really angry the supervisor pulled back and the agent got me near enough on a USAir flight. USAir had their own agent in the Club and he got us on a waitlist for an even earlier flight which proved to be a Godsend. And after all that my baggage eventually made it to DC after the storm with no drama. Of course I am Oneworld Gold and we were flying first class and I didn't have to stand in a mile long line in the main terminal. But that's what you're paying for and often US airlines don't treat you very well no matter how much you paid for the ticket. I also have found AA is incredibly helpful on the phone in changing reservations even on codeshare flights which is something I have to do frequently. Their website is extremely good and links nicely with other airlines if you are on a complicated itinerary that includes one of their flights. I know people who gripe about them but for now they're my go-to US airline.","","","First Class","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Dean Brekke","United States","2014-06-25","I was on two flights: from Phoenix to Sioux falls SD and back. My flight to Sioux Falls was delayed 3 hours because of an attendant who called in sick and no one was available. My return flight #123 was delayed when the plane would not start. It was delayed and delayed and delayed. Each for an hour or two. Finally at 9.35 pm my 1.34 flight was cancelled. Although I was housed overnight at a local hotel even that was a challenge. I had flown 2 times before with no trouble but that was a few years back. I cannot trust arrival or return any more. My co-workers wife had a similar experience just yesterday.","","","Economy","","","5.0","4.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Marcum","United States","2014-06-25","I am waiting for my delayed flight out of Des Moines airport as I write this review. My husband and I have been here since 4.40 when check-in for the 6.51 flight opened. It is now almost 8pm. In the over 3 hours we have been here we have received two texts advising of delays. When we checked in we were advised of the first delay and later also heard over the airport PA that the flight had been delayed a second time. Our flight is now due to depart after 10pm for a 1.30 am arrival in Orlando. Around 7.00 we decided we should get some dinner since we were going to be up and in the air until the wee hours. So we visit every restaurant on the gate side of security to learn every single one closes their grill at 7pm. We go back to the gate and the only airport personnel we can find tells us they don't work for Allegiant and they cant help us. After talking to one of the cashiers we find out the restaurants on the other side of security are open until 8.30. So we get TSA's blessing and head out in search of food. After securing a meal my husband decides to visit the Allegiant ticket counter to complain. His point and mine is if you are going to delay flights until after the restaurants close you'd think they could let passengers know food wont be available. It's not like the passengers from out of state know anything about this small airport's business practices. Instead of nodding apologizing and offering some words of comfort the ticket agent asked for my husband's license. As my husband handed it over and told the agent he didn't want a free ticket or drink vouchers the agent said ""I'm not giving you anything free. I'm kicking you off the flight."" My husband had to basically beg to be let back on the flight and was told if they heard any more comments or complaints about or from him he would not get on the plane. I assure you we will never fly Allegiant again!","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Prince","United States","2014-06-25","LAX-ICT. I've flown routes with them in the past. I'm a frequent traveler and pretty flexible but this trip took the cake and I will never fly with them again. Gate/ticket area agents lack either knowledge or skill or both and are not of any assistance. Flights are never on time. Text alerts are sketchy at best so no predictability in communication. You will pay whether it's in the very high baggage fees/change fees/seat fees/lost time.","","","Economy","","","1.0","1.0","3.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Bob Motto","United Kingdom","2015-07-17","Flew from ORD to SDF First Class, great flight quite a new aircraft too. Service was excellent and the first class seating is comfortable in a 1x2 configuration. The hour long flight departed on time with pre flight cocktails with additional cocktails and snacks offered once airborne. Crew were professional and attentive throughout the flight.","Embraer ERJ-175","Solo Leisure","First Class","Chicago O'Hare to Louisville","9.0","5.0","5.0","5.0","","5.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Les Oliver","United Kingdom","2015-02-18","Travelled from Miami to London on January 8th 2015 in first class. Very bad service and very shabby cabin. Here's a warning. Our meal was extremely disappointing it was cold and when we complained the meals were taken away and re-heated not safe. Also and worse still was my wife's meal. She needs Gluten Free food but her meal was terrible some chicken and rice which again was cold. When my wife made comments to the senior steward she told us that due to AA cutbacks they are withdrawing special meals. This was not denied by AA customer relations so if you have any kind of special dietary needs do not fly AA. Be warned.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Geoffrey Pierson","United States","2015-02-18","AA from BOS to MIA on Jan 26 (rather than on the 28th to avoid the storm) next in business MIA to Santiago Chile on the 28th as scheduled. Returned in economy Montevideo Uruguay on Feb 10 to MIA (rather than on the 11th to avoid a predicted storm). Finally on to BOS in first on February 12. I wish the in-the-air product always equalled the consistently excellent service we receive at the Platinum desk. Based on three of the four flights we found the experience professional. The flight however from Montevideo to Miami was characterized by perfunctory service with the crew basically invisible expect for the required meal service. When we boarded they were clustered together laughing. No assistance in boarding the very full plane and throughout the flight. AA has a lock on this flight; should do better. Primitive inflight system not working. Ratings below based on MVD-MIA flight not the other three which were fine.","","","Economy","","3.0","2.0","1.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Shmuely","United States","2015-02-18","JFK to GIG on Nov 21st and return on November 30 from GIG to JFK. Flying business class all over the world with different airlines. They are by far the worst that I have experienced. Lousy old planes broken seats and tray tables entertainment system consists of ipads horrible food and drinks selections (half of what is on the menu not available). They are known to cancel flights for mechanical failures. The crew were nice and were aware of their company's issues.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Gardner","United States","2015-02-18","LAX-DFW-MEX and return - First/Business Class. My expectations were set fairly low as these were my 11th and 12th transit of DFW on American over the last 6-7 years but wanted to burn off some miles. Of these trips I can now say that 2 have departed on time out of this place. That said my trip down to MEX was uneventful. Food was fair at best and F/A's smiles seemed missing but was on time. The departure out of MEX back to Dallas was delayed by Radar problems at MEX. This set off a chain of events that resulted in a missed connection at DFW and while 90% could be attributed to the Radar problem. The flight was not posted on airport monitors and the gate was changed. The departure gate did not have the flight displayed so people had to ask if this was indeed for the DFW flight. Once on board the pilot announced a 59 minute traffic delay due to an early full ground stop. That 59 minutes went by plus another 20 or so with no further word from the crew. Late passengers arrived about an hour after the scheduled time and once loaded the door was shut and we pushed back. Since I signed up for Emails I received no fewer than 14 Emails that I didn't read until arrival in DFW which caused connection confusion that even one of their agents could not explain. As it turned out due to carry on bag only I could have made my first flight but apparently they gave my seat away thinking there would be no way I could make it. Coming into DFW I checked online and it showed what looked like I had been rebooked on the 2nd of 2 remaining flights but Emails after arrival which were generic made me think I had been rebooked on the first of the two. All 3 remaining flights were at different terminals which didn't help. Food offered on both return legs was ridiculous same thing on both flights which means they boarded the little biscuit sandwiches at DFW flew them to MEX to serve on the return flight.","","","First Class","","4.0","4.0","3.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jace Nava","United States","2014-06-18","Flew from Provo Utah for my honeymoon. We got a good price but in all honesty we're more than willing now to travel the 60 minutes to Salt Lake to fly on any other airline for a little higher price. The comfort of the seats on the Allegiant flights was horrendous and the service staff was cold and ironically un-serviceable. Our flight back from LAX was also delayed for no apparent reason but I got a text when we finally boarded that informed me my flight was delayed. Communication was horrible. Luckily my wife and I are a little more aware in airport situations; a couple sitting next to us thought they'd missed their flight because the marquee above our gate had changed and no announcement had been made about the delay. Very poor customer service. The hour and a half I save in driving time to our local airport is not worth what I lose out on with more professional airlines.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Driscoll","United States","2014-06-16","Have flown out of Grand Island NE to Phoenix/Mesa twice in the past two years. All departures were on time as well as arrivals. Staff at both ends pleasant. Can't speak of any other routes but this particular one seems to be doing a good job. Mesa airport can't be beat from what I have experienced.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Bob Motto","United Kingdom","2015-07-17","Excellent flight with great service provided by the cabin crew. Drinks served prior to take off, and during the flight too. The new larger aircraft on this route make a difference too for a much improved flight experience. On time departure and arrival too, which allowed a better connection for my transatlantic flight to London.","Embraer ERJ-175","Solo Leisure","First Class","Louisville to Chicago O'Hare","9.0","5.0","5.0","5.0","","5.0","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","James Williamson","United Kingdom","2015-06-12","9/6/15, GRR-ORD, CRJ-700, First Class, seat 1A.  Booked with BA Avios Points.  Short flight to get to Chicago to connect to BA flight home.  Welcomed onboard and offered a Pre Departure Drink.  Seat was comfortable with plenty of Room. Crew were great and offered a drink and a snack on this short 30 min flight.  ","CRJ-700","Solo Leisure","First Class","GRR-ORD","10.0","5.0","4.0","4.0","","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Michael Peoples","United States","2015-06-12","Terrible experience all around. Flight delayed three hours, no place to hang my dress uniform and generally terrible/confrontational service. If these people spent half the time they do berating customers actually doing their jobs correctly maybe they wouldn't have such a terrible track record with customer service. If I have a choice next time I won't fly with them, I don't even care if it costs more.","","Solo Leisure","Business Class","Manhattan KS to Little Rock AR via DFW","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Fuller","United States","2015-02-18","Flew PHL-AMS return on 757-200 in January 2015. No frills single aisle plane was on time and food was fine - one glass of wine free. I brought my own iPad full of movies because of the lack of AVOID. No person sat beside me so plenty of room. Staff was efficient but they need to fix a loose door in the loo (was broken on the outbound and return flights no excuse).","","","Economy","","8.0","3.0","3.0","4.0","2.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Gkinis Stamatis","Greece","2015-02-18","Travelling from Bogota to London via Miami we lost our connecting flight at Miami Airport due to delay of our first flight with American Airlines. We waited 5 hrs in a long queue with other passengers that have also lost connecting flights with AA. AA staff was really impolite. Their only offer was to travel to Dallas next day and from there to London. They didn't offer accommodation and we stayed all night at Miami Airport (12 hours) We finally reached London 24 hrs after our initially scheduled time. They didn't offer any kind of compensation. Never travel again with AA.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Judy Graham","United States","2014-06-13","I flew from Portsmouth NH to Punta Gorda FL in May on vacation with a friend. Everything about the flight itself was mostly fine. Free parking walk right in and check your bags with hardly any waiting. Security was quick and the flight was on time. They did have some computer glitches and thought it would be delayed however it was not. I did have two issues one was resolved the other was not. My TV screen did not work. They reset it 3 times and finally it worked. My biggest issue however was the return flight. 40 minutes from landing they put the seatbelt sign on with no warning. Then they absolutely refused to allow anyone to use the restroom. Several people tried to use the restroom and they made them sit back down and wait until landing.I will use Allegiant again because it was cheap and very convenient.","","","Economy","","5.0","4.0","1.0","0.0","1.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","David Smyth","Canada","2014-06-10","Have flown several times with Allegiant without incident. Typically I've showed up about an hour before departure time with only carry on. The Plattsburg NY airport has one flight departing at that time and therefore with pre- check-in done and a boarding pass security is a 3-5 minute affair and I'd wait about 35-40 min to board. Pleasant professional on-board staff. Departs on time arrives on time. No complaints until I should up a bit late. Traveling with wife daughter and two young grand children to FL for a family vaca. Due to circumstances beyond our control the usual 2 hr drive took 2.5 hrs. 30 min before departure they refused to check our one pre- paid checked bag saying no room left but directed us to security and suggested we gate check it. This made no sense to me cause gate checked goes in regular baggage hold which is apparently full. The large bag with fluids clearly got the attention of TSA and stalled our progress for about 10 minute. Upon reaching the end of security row an Allegiant agent was waiting for us saying we can't board the door is closed and he can't open it. This was about 10 prior to departure. We walked out to our car and watched the plane parked at the jetway for 15 minutes more. Rebooked on next flight (3 days later). Arrived early. Everything went smoothly. Sat in plane till departure time. Door closed 1 minute before push back from jetway. Total cost for rebooking car rental rebooking baby gear rental rebooking $1250. Why did we re book with Allegiant? No competition at Plattsburg and our return flights already booked. Delta out of Montreal charges about $75 more return and free carry-on. Pretty much break-even and better schedule flexibility.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","L Barron","United States","2015-05-29","I flew from Chicago ORD airport to Houston IAH on Monday May 25th. The flight left on time and arrived to Houston early. The flight was good because there aren't many seats onboard this plane so check in and leaving is much quicker than on normal flights.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Frank E Tannery","United States","2015-04-06","Without fail the American Eagle connection between DFW to Tyler or the Houston connection to Tyler is always a 3-4 hour layover. This time 30th March was the worst - went from gate B-1 to B-15 for connection and 30 minutes later I was told it was now gate 36. Caught a tram for that but after 30 minutes felt something was wrong checked monitor and found out it was back at Gate 18? Then could tell there was some confusion from those running the desk. There was a co-pilot but no pilot and flight attendant. Finally they showed up and starting boarding late then sat for a while because of some paper work problem which must have been the pilot. Then sat for a while longer. We finally took off but this is always the case catching these connections to Tyler every time. From now on I'll be driving from Dallas or Houston.","","","Economy","","","1.0","3.0","0.0","0.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","W Staab","United States","2015-02-11","JFK-Bermuda-JFK. Flight to Bermuda uneventful though only soft drinks served despite being an International flight at dinner hour nary a peanut to be seen. Seat comfort was reasonable for a 1 hr 37 min flight. One flight attendant was extraordinarily rude and sassy loudly scolding numerous passengers about a number of trumped up infractions. Return flight to JFK was overbooked so we and others were hauled into an American Airlines office told we would have to be rebooked the following day. After waiting a while with no further time left to clear customs American told us to be re-booked each passenger would have to pay an additional $298 above the flight ticket already paid plus a fine. American refused even to ask if other flights (Delta or Jet Blue) had space later that day when no one was willing to pay all the extra charges to re-book on American the following morning or even tell us where the other two airlines were located. As it turned out Delta had only Business Class seats available (they said) but Jet Blue could accommodate everyone for a charge of $198 per person. American is clearly not very customer friendly and one would think twice about flying with them again in the future. JetBlue as it turned out had more leg room served a snack and their crew onboard was much better organized and politer than American had been.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Joseph Alexander","United States","2015-02-11","AA0071 1/12/2015 FRA-DFW. Actually my flight was with Etihad however the connection from Frankfurt to Dallas Fort Worth was with American Airlines. The plane outside looked great however once I boarded it looked like I was still in the 1960's. Damaged/not working light switches ugly and dirty seats and the 12 hour long flight had no monitor to watch anything. I will try to avoid American Airlines in future.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2015-02-06","AA86 on Jan 22: ORD-LHR 767-300. Used Flagship Lounge before boarding - always great service there and one of the ladies always remembers me with a hello and chat. Boarding was quick - seat 6G and Business Class was full. Coach was around 70% full. Greeted by attendant on boarding and once at my seat attendant came and took my jacket and offered water/champagne/OJ. Took off on time and post-take off drinks were served with nuts. Dinner was halibut that was excellent and the F/A's were very attentive. Bose headsets always great and Samsung tablet had sufficient shows to watch. Slept 4 1/2 hours and asked for breakfast - was brought right away. Circled a couple times and landed at Terminal 3 - off the plane quickly and transferred to T5 for flight to Brussels. Really think AA is doing great - hope it continues.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Nimtz","United States","2014-06-09","I am waiting for my flight to depart Rockford for St Petersburg as I write this complaint. Today is June 9 2014 and my bad experience with Allegiant started last Monday. We left our home near Orlando and drove to St Petersburg for our flight. We arrived early checked in and waited in the gate area. 10 minutes before we were to board we were told that there was a delay of 1.5 hours. Again about 10 minutes before we were to board we were told that the flight was cancelled. At this point we were sent to ticketing to receive hotel vouchers. After being given a voucher we were instructed to get our luggage and wait outside the baggage area for a shuttle to the hotel. No information as to which hotel we were being taken to or any representative from Allegiant to organize or supervise the process. To make issues worse when we arrived at the airport the next morning we checked in and went to the assigned gate. Once through security we found that the restaurant and gift shop were closed and there were no options to purchase any food or drinks and Allegiant did not provide anything for us. Then another delay evidently a flight attendant was running late which delayed the flight another 20 minutes. Overall the Allegiant staff were unresponsive and unprofessional. We were given $100 vouchers for a future flight however at this point I keep asking what good they really are. So forward one week and we are doing the same. Flight for 6pm is delayed to 9.05pm the delayed to 10.50pm so if I actually do depart tonight we are in the same situation we were last Monday. It is now too late to get a flight tonight to Orlando. I am amazed at the lack of professionalism I have encountered with Allegiant.","","","Economy","","","2.0","2.0","3.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Allen Sizemore","United States","2014-06-09","My original flight was scheduled to depart Fort Lauderdale FL on 6/8/14 at 1.45pm. The flight was delayed until 4.15. All of a sudden at 2.45 the entire flight was cancelled with no explanation. Allegiant would not help us with hotel arrangements transportation or meal vouchers. We were forced to pay for a taxi hotel and meals until the flight was rescheduled for the next day.","","","Economy","","","3.0","3.0","0.0","1.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","J Slade","United States","2014-10-01","Flew from Greensboro NC to DFW. Flight was supposed to leave around 6 pm on 9/28. After waiting until after 8 we were told the lav was not working and we would be given vouchers and fly out at 7.30 the next morning. We were not helped to find transportation to our hotel although it was late on a Sunday evening and the airport was closing down. We finally got to our hotel at 9.45. Left the next morning at 6 but didn't take off until 8.30 - were told the bathroom issues were still not fixed and we would have to land in Memphis for people who needed a bathroom break. We were forced to deplane take all our luggage off then told there were hydraulic problems. We finally left Memphis after 1 and landed at DFW after 3. The people in Greensboro were not helpful nor did we ever feel that we were given accurate information about what was going on. A miserable experience.","","","Economy","","1.0","0.0","1.0","3.0","0.0","","","0.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","R Hansen","United States","2014-08-11","For the past two years I've been flying American Eagle several times a month between St. Louis and Washington DC (DCA) and the service has steadily declined in quality and reliability. At least half of the flights are late (some several hours) and a number have been cancelled (including several evening flights requiring an overnight stay at my expense). I've tolerated this mediocre service because of convenience (and a distaste for Southwest) but yesterday upon landing at DCA the new gate arrangement has pushed me to Southwest. Now instead of boarding/deplaning at a terminal gate the aircraft parks away from the terminal and passengers are transported to the terminal - a process that takes 20-30 minute (not to mention the hassle of standing outside the aircraft on the tarmac waiting for carry-on luggage). I have also heard flight attendants and gate agents confirm the poor operations of this carrier. Fly with American Eagle at your risk.","","","Economy","","","4.0","4.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Filipi","United States","2015-02-06","On 1/18 flew from Omaha to DFW to New Orleans. Flight very uneventful. Even arrived in Dallas early and had to wait for another plane to pull out so we had a gate to pull up to. Made the connection to New Orleans easily and the flight was on time. On 1/25 flew from New Orleans to DFW to Omaha. Flight was on time until we boarded in Dallas and wait to wait nearly an hour so light bulbs on the wing could be replaced. Since I don't fly much I was satisfied that the flights for the most part were on time and uneventful.","","","Economy","","7.0","5.0","5.0","5.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Schmeisser","United States","2015-02-06","GRB to HNL via ORD and DFW. Five of 6 segments were on time or up to 30 minutes early. Ground and cabin staff were personable passed beverages 4 times on long-haul outbound but service was very lean on return (no coffee on a flight arriving at 5 am). Cabins clean seats adequately cushioned but a tight fit as expected. The entree salad I purchased was tasty and priced fairly. Entertainment is really inadequate on B767-300 with overhead video and no music channels at all on return. Unfortunately American Eagle is really a hot mess except for nice cabin staff. On final segment five schedule changes were sent to my phone in a 30 minute period-30 minute delay no just 5 minutes back to 30 minutes etc. The final message indicated just a 5 minute delay but after we boarded we sat on the plane for another 50 minutes while they located a new captain anyway. In my experience if you must use American Eagle shoot for the first flight of the day.","","","Economy","","6.0","3.0","5.0","4.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Scibelli Michael","United States","2015-02-06","We used American for the first and last time 1/5/14 for a flight to Cabo (flight 1087). We had a transfer in Chicago that's where the nightmare began. We arrived 15 minutes early but had to wait for almost 1.5 hrs to get off the plane. The pilot said the gate was not clear yet because we were early then they were de-icing then the baggage handlers then crew problems. Our connecting flight was delayed an hour so we would just make it. The flight was scheduled for 10 am delayed until 11 but no gate given then 12 then 2 then 3 then 4 then 5 then 6. We found out sometime after 2 that the plane was in Seattle. They never offered an apology although they did give us 12 dollar meal vouchers. We got 2 sandwiches and had to pay for our sodas. We were scheduled to be in Cabo at noon that day but did not get there until 10pm. A day of our vacation was lost 9 hours of aggravation and never offered any compensation for this terrible service. Just a quick comparison we went to Cancun in November on Southwest airlines they had a problem processing our boarding passes 20 minute delay we were afraid we were not going to be able to go but they got the problem fixed. If you have a choice for flights choose a company that cares.","","","Economy","","1.0","3.0","3.0","2.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Molina","United States","2014-06-08","No complaints here. My flight was to Phoenix/Mesa. It was affordable very quick and efficient and all of the employees were very nice. Will definitely fly Allegiant Air again.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Morgan","United States","2014-06-08","I flew last month from Chattanooga to St. Pete FL. The flight there and back was great. Plane arrived on time friendly attendants. Online check in was easy and simple it made waiting in line a breeze. I flew with my daughter and did not pay extra to get assigned seats. I was nervous that we would be split up but each time we were placed together. The flight attendant coming back seemed confused about what gate and plane we were actually going to board at first but she figured it out. The plane looked new and spacious. The seats did not recline back but were bearable since the flight was only an hour. The security guard at the airport was very helpful in giving instructions to my ride. Overall I received great service for great price. I plan to definitely fly with them again and will recommend to my friends and family.","","","Economy","","9.0","3.0","3.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G Ewoldt","United States","2014-06-05","My daughter flew from Phoenix to MLI delayed to the next day . My wife flew from MLI to Phoenix / delayed 1.5 hr. My wife and I flew from Phoenix to MLI delayed 3.5 hrs. The flight to Duluth Minn had been scheduled for earlier that morning but the passengers were load and then deplaned. At 2.30 we were moved from our gate and the Duluth passengers were move to our gate and were loaded on our plane. That took about 1.5 hr. Once loaded the Duluth passengers were then deplaned again and told their flight had been cancelled. After they had been deplaned we were moved back to the gate we were originally scheduled for and finally loaded. This was 3.5 hrs after we were scheduled to take off for MLI. Now not only are the Duluth passengers angry but so are the return passengers waiting in Duluth. On top of that the MLI passenger are mad and so are the return passenger waiting in Moline which was originally scheduled for 8.30-9.00pm that evening. Unfortunately this is our only direct flight to Phoenix but no one should have to put with this kind of incompetence.","","","Economy","","2.0","3.0","4.0","0.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","A Steward","United States","2014-07-15","Was flying from Flint to Tulsa through Chicago on American Eagle. Arrived well within the check in window but the airport ticket agents were short staffed the guy who was supposed to be at the American Eagle desk was servicing United Airlines. He informed me he could help me when he was done which was 30 min after my plane took off. He blamed me for being to the counter late and when processing my new flight changed my final destination to Tuscon instead of Tulsa. Luckily I caught it before being stranded in Chicago and my bags in Tuscon. There were no additional flights that day so its back home and try again tomorrow. I will give Flint a second try but not American Eagle.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","M Lambert","United States","2014-07-15","Flight booked in Feb. for a vacation in July. We arrived early at airport and checked bags at 12.00 for a flight that was scheduled to board at 6.10 pm. Traveling with my 2 daughters. When we presented our boarding passing at 6.10 we were told the flight was overweight and we were selected to be removed. They did not ask if anyone on flight was willing to take a later flight. Just stated we were selected but not told how selection process works. Don't understand why they waited until we were ready to board. Had we been told 30 min earlier we could have caught another flight that day. They would not remove our luggage or anyone elses to make weight. We were put on a flight the next day and had a layover (purchased flight was direct) arrived at final destination a day late and very grumpy. Our luggage did make it a day earlier. Find it hard to believe that they cut it so close that the weight of 2 average people (1 of us could have gone) makes the difference on flight. I would not fly with them again.","","","Economy","","1.0","3.0","4.0","4.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Jamie Huebner","United States","2014-06-25","On June 20 2014 flew from Chicago O'Hare to Little Rock. Two hour delay because they had no flight attendant. Chicago ticket agents not friendly. On the return trip (June 23rd) no reason was given for the numerous delays of the original 4.55 pm flight. Around 5.30 we had a plane but it had mechanical problems. This went on for some time then the flight was cancelled. I booked another flight scheduled to leave around 10.15 pm but it was cancelled because the plane coming in wasn't going to get there on time. The ticket agent supervisor very unfriendly and showed no care at all of what we were going through. They did put passengers in hotels but I have family in the area. Next morning the 7.30 am flight delayed because we were told via loudspeaker by the ticket agent on duty that 'someone fell down on the job' and didn't book a crew for the right time. Crew came in about 8.45. When we landed in Chicago there was no jet bridge driver ready to let us off. Needless to say my last American Eagle flight.","","","Economy","","","3.0","1.0","0.0","0.0","","","0.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Karen Mohr","United States","2015-02-06","In spite of the fact that we booked and paid for a $4K vacation a month before the actual travel AA wouldn't assign my husband and I actual seats. This meant we couldn't print out boarding passes before getting to the airport. However if we were willing to pay extra $ they would give us seat assignments. In coach. They were basically holding the seats hostage unless we paid a ransom to free them. When I enquired w/ AA as to why they actually said that our $4K payment gave us the ""service"" of flight/flying not the actual seat. They also said seat assignments were handled by the gate. An out and out lie since an extra $60 or more would have gotten us seat assignments on the spot.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jezrel Sabaduquia","United States","2015-01-28","JFK-DFW-GRU-JFK. First leg on a brand-new 737 seats were comfortable and flight attendants were friendly. They went above and beyond looking for an item that I lost during the flight checking the seat cushions and pockets and profusely apologizing when they couldn't find it. Next leg on the 777-300ER. Seats were once again comfortable although legroom was a bit tight but was not much of an issue since I had the entire row to myself. Recline was excellent although it was a little too much that when the person in front of me reclined there was very limited space. Flight attendants on this flight were once again very friendly and professional. Catering was excellent both quantity and quality. Return flight to JFK on a 777-300ER again. This time seated in Main Cabin Extra. Legroom and recline was great there were plenty of space to move around. Flight attendants and catering were once again excellent dinner was one of the best meals I had on a plane. Service on this flight was very attentive. So Kudos to AA! The only issue was the IFE had to be rebooted a couple of times other than that the system offers a lot of variety and options. Overall as a loyal United customer I was pretty impressed with AA! Service was warm and friendly and the 777-300ER product is reliable and comfortable.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Mcknight","United States","2015-01-28","Flew from Seattle to Santiago via Miami. The flight to Miami was uneventful on a 737. The flight to Santiago left much to be desired on an antique 767. Seats were uncomfortable and stained. The meal was bland and unappetizing to look at - made the mistake of having the chicken. The old school ""entertainment"" system was a throwback to the 70's and the movie was only available in Spanish. It was a moot point though as I could not see the 12"" screen from a dozen seats away anyhow. The return flight was canceled. We were rebooked the next day on a 777 which was a welcome change. Unfortunately this plane was filthy and the FAs were quite rude. To cap it off as we were boarding we were stopped on the jetway and told that AA has a no outside drinks policy so we would have to throw out the bottles of water we bought airside before boarding our 10 hour flight. On the plane I timed it and after the original thimble of water it took 5 hours to get another one. I learned my lesson and AA will not get my business again.","","","Premium Economy","","3.0","1.0","1.0","1.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Dave Steele","United States","2014-05-27","Fly Allegiant at your own risk. Extremely poor customer service from 30-minute-plus hold times on the phone to surly check-in agents. Terrible baggage policy charging for each check bag and carry-ons this is the US equivalent of Ryanair. No beverage service - unless you pay for it. No snacks - again unless you pay for it. Surprised they don't charge to use the lav. We had flown Allegiant several times as it was the most convenient for airports on either end both by ourselves and a couple times with the grandkids but the last time in Mesa-Gateway with the snotty desk agent was the last straw. She was clearly having a bad day and was determined to take it out on the flying public. When she announced - quite loudly to everyone in line - that our one bag was 3 lbs overweight and had to be lightened or we'd be charged $75 my mind was made up. I lightened the heavier bag adding the weight to the other. We then asked for a gate pass for the grandkids dad so he could see them off she again loudly exclaimed no not unless there's a medical reason.","","","Economy","","","2.0","1.0","0.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Melissa Sentner","Canada","2014-05-26","As the saying goes ""You get what you pay for"". Cheap flight was great. However do not purchase the shuttle from Allegiant directly as an add on. Book one yourself directly through a shuttle service. If you have any issues and try to call someone for help from Allegiant they will not assist you - they direct you to fill out an online form. And then the email response you receive will not even make sense. The service agent from the call center was rude to myself and the Resort Manager. They would not connect us to the customer service dept or their manager for help. Because of the horrible customer service that will be the last time I book anything through this company.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Denise Brunson","United States","2014-05-21","Left Sanford/Orlando May 5 2014 heading to South Bend IN at check in told clerk I never selected at seat when booking but was charged $48.00 for going and coming back she was very hateful and told me I was charged and had to sit in the seat I picked. I explained to clerk I could not sit in an aisle seat I always traveled with a window seat and she tells me ""That's tough are you going to fly or not"". I didn't get that so called assigned seat after all but it was an aisle seat due to a to switch of planes for some reason but still charge for the seat. I had things in my one piece of luggage that would not be returning with me coming home so luggage would be lighter - when checking back in to go home I was 4 pounds overweight with less things. When boarding I was told to sit in row 31 and not 25 and got a window seat this time but paid for another seat - the man sitting in my so called paid seat refused to move.","","","Economy","","4.0","3.0","3.0","0.0","0.0","","","2.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Andreas Kronenberg","United States","2014-06-05","American Eagle is a poor choice of transportation and you should consider alternatives. I arrived at the airport from another flight and waited for 3 hours for my flight. Upon arriving at the airport I checked the boards to double-check that my flight would take off at the same gate as listed on my boarding pass. However when the time came my flight wasn't listed. Upon asking about the flight I was informed that they had changed gates (from B21 to B9 far from my location). However they did not announce any gate changes. I was informed that they don't announce gate changes unless it's less the change is made in the last two hours. Thus I waited 3 hours (with false information) and missed my flight. I had to stay the night in Dallas and fly standby the next morning. Why would an airline consider a policy of not announcing important gate changes?","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","N Viet Tran","Canada","2014-04-22","We got stranded at Chicago O'Hare due to a missed connecting flight because the incoming flight was 2.5 hours late. We were very tired after a full day of travel and met with stony faced unsympathetic staff at American Eagle Counter at Gate G7. After telling us we would have to spend the night waiting for the next morning flight we were given the bogus reason of weather delay and sent to AA Counter since we were told it was up to AA to handle our case. There were 2 staff personnel dealing with 2 customers and none would agree to accompany us to the AA Counter. It all ended badly with arguments the weather was nice departing in West Palm Beach FL and it was cloudy upon arrival in Chicago - nonetheless our flight came in 2 hours late. We started our day at 9pm in LAX and ended up at that time at 10pm at American Eagle Counter at ORD.","","","Economy","","2.0","4.0","1.0","3.0","2.0","","","3.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Harrison Lu","United States","2014-04-15","14 April 2014. AA4223 from Chicago to St Louis. The new plane is good. 2x2 seats a line with leather seating. They know the plane is full and there won't be enough space for carry on luggage so encourage people to check in bags for free and pre-board.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","David Reath","United States","2015-01-28","Flight 1021 on January 24 from Granada to Miami. This was a terribly crowded and hot plane. Flight duration was about 3 hrs 45 mins. The flight attendants made a single pass through the cabin to offer drink service and pick up cups which took no more than an hour and a half. After this they were not seen for the last 2 hrs 15 mins of the flight. I found three flight attendants seated at the rear of the plane. I have never had worse inflight service and had never seen a more lazy group of flight attendants.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","James Little","United Kingdom","2015-01-26","London (LHR) to Los Angeles (LAX) via Chicago (ORD) in First. Bag drop at LHR was easy. Flagship lounge a little antiseptic but welcoming enough. Boarding straightforward. Plane on the transatlantic section looked a little tired inside but the seat was enormous and very comfortable. Food and drinks very good and service outstanding. If I have a gripe it's that the IFE wasn't great and the TV of poor quality. Domestic leg was OK but I wouldn't expect the same class of treatment on such a flight.","","","First Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Kilvert","United Kingdom","2015-01-26","Booked flight and hotel with Travelbag and was horrified to discover that I was flying with AA! We flew economy from Heathrow to Miami Miami to San Jose. Check-in was good and we got good exit row seats on the first flight. Second flight we got bad seats and rude staff. Return journey again we got good exit row seats but had more bad staff does AA specialise in them? Not as bad as I thought but due to rude staff I won't be rushing to fly with them again.","","","Economy","","5.0","4.0","1.0","5.0","1.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jordan Erdmann","United States","2015-07-28","I was sceptical about flying ANA's new 3-4-3 economy layout, but I was pleasantly surprised by the level of comfort I experienced in the economy cabin. The seat pitch is still phenomenal and leaves plenty of room for passengers sitting in front of me to recline all the way back. The seats are soft yet supportive and the PTV system is full of options to make the twelve hour flight seem like a short haul route. ANA's flight attendants are world class, constantly moving about the cabin offering drinks and snacks between meals. ","Boeing 777-300ER","Solo Leisure","Economy","ORD to NRT","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brenda Hiebert","Canada","2014-05-21","We have flown Allegiant 4 times now from Grand Forks ND to Sanford FL and have only had a delay once (our first time) due to a mechanical issue. The staff were very friendly and apologetic and after being delayed for 4 hours we actually arrived in Sanford in pretty good time. To people that are dissatisfied if there is a mechanical problem would you rather they discover it in mid-flight or would you rather have the delay? The money that we save with this airline is phenomenal and we will continue to use them as I think it is great value for the money.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Jarrett","Canada","2014-05-19","Flew from to Niagara Falls to Sandford Florida and return. Both flights were somewhat on time (delayed a few mins leaving but arrived early at destination) and were smooth. Using the smaller airports is so much easier and more convenient.. All of the ""extras"" are subject to additional costs but on a 2 hour flight who really needs much more anyway. The flight down was aboard an old MD83 and the flight back was on a much newer Airbus A320. Good cheap non-stop flight and remember to read all the fine print and you will not be overcharged. Those complaining about ""Surprise"" charges did not read the disclaimers.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Raymond Waugh","United States","2014-05-17","I constantly fly Allegiant round trips Sanford to Concord. Ever since they changed the times of this route from Monday and Friday morning to Mon/Fri evenings you can absolutely count on it being delayed 1 hour or more because it comes from Harrisburg PA. Please put back to Mon/Fri morning please.","","","Economy","","2.0","4.0","4.0","0.0","0.0","","","2.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","David Kolb","United States","2014-04-07","I've been stranded in Chattanooga for 2 days with another traveler trying to get to Dallas. I was given the reason of 'weather' and he was told 'mechanical' for cancellation. I will never fly American Eagle again.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","L Buckley","United States","2014-03-31","SAT-ORD in brand new Embraer 175 aircraft - got upgraded and had the single seat side in First so that really does help but flight was absolutely great - nice meal and drinks with snack in First class and that was welcome on a 2.5 hour flight departing at 6PM. FA quite friendly and the overhead bins were big enough for roller bags - no gate valet. I must say I think AA are making an on time push as I haven't had a late flight this year and that is already 40 flights.","","","First Class","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Fiona Muntz","United Kingdom","2014-03-21","I had a flight from Dallas to Chihuahua in Mexico as part of a bigger trip from London to Chihuahua. The timing between flights meant my baggage didn't make it to Chihuahua at the same time as me - and I was travelling on straight away to Urique to take part in an ultra marathon. I was very worried about my baggage catching-up with me given the remote location I was going to - but the American Eagle airline staff were incredibly helpful and as promised the bag arrived with a smiling face beside it two days later in Urique (and Urique is a day of travel by land from Chihuahua). Excellent service.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Christy Hoss","United States","2015-01-26","Flight 287. Our Flight was supposed to be non-stop from Miami to LA. Plane developed a problem as we sat waiting to leave the terminal. It took 2 hours to determine it was not fixable. We were compensated with headsets and two granola bars while we waited for the news that American Airlines was trying to find another plane. No plane was available so we deplaned and waited another hour in the terminal for the decision to fly to Phoenix where we could refuel on the same plane and go on to LA. By now the flight is 4 hours late leaving. Arriving in Phoenix the captain said ""Good news is we are in Phoenix the bad news is the crew has to stand down due to FAA regulations."" Another delay - All the passengers were shuttled around to other flights. It's late we are all exhausted and had been lead along by a string of lies. We missed our connecting flight by 6 hours and had to stay in LA. Two granola bars and a pair of headsets. One lie leads to another creating distress for the passengers and the consequent employees that had to deal with the avalanche that resulted from a full-flight of unhappy flyers. It was a nightmare. I will never fly American again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Sahni","United States","2015-01-23","DFW to Milan Italy via JFK in December 2014. On check in for this flight at DFW the agent informs us the flight is over sold in economy so we inquire about being switched to British Airways on the non-stop to LHR then on-wards to Milan. The AA Agent looks puzzled and quickly said we cannot switch you to BA. At this point we are confused as AA/BA have a tie up we know for a fact Delta can put you on Air France if the flight is over sold. So then we head to JFK with the domestic leg good on a new plane. At the AA terminal 8 at JFK we come to find out the AA lounge coupons given to use are no good but the AA Agent in the lounge makes an exception for the lounge since Christmas is around the corner. Finally we board the AA flight to Milan. Since we own the AA credit card we are allowed to board with Zone 2 but the red jacket agent stops us saying your AA Credit Card is useless and does not work for zone 2. Finally get on the flight and the flight leaves on time. Meals and service were good as AA has to compete with Emirates on this sector but AA really lacks any economy class in flight entertainment. There are no personal TV screens in each seat like Emirates offers. The seats in economy class are too small on AA. Since AA has put TV screens every few rows no one can sleep on this flight as the lighting from the TV screens is very annoying. To end the flight the Breakfast was very good in economy. Overall if AA would match Emirates with proper in flight offering in economy class they would have a good product but till they do this one is better offer taking Emirates if flying to Milan in Economy class.","","","Economy","","5.0","2.0","5.0","5.0","1.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Maria Ramirez","United States","2015-01-23","I have 2 children. One is 8 month and the other one 2.5 years. They don't give priority to board the plane to families with babies nor seniors. Secondly the staff who help you when you are checking in are useless. When you get to the airport you have to check in using their computers but if you are traveling with infants you have to line up for more than an hour. When we lined up an AA employee approached us and confirmed that we were in the right line. One hour later the staff member who was about to help us check in said that we were in the wrong line. Once at the gate they didn't give preference to families with babies. Somebody said through the speaker that there wasn't enough room for our carry-ons and that we had to check them in at no cost. When we approached the staff member at the front desk guy to ask him where to leave the carry on he ignored us. Lastly this airline charges you extra for your luggage. Our ticket was very expensive and on top of that we had to pay extra for our baggage. This is the first and last time that I travel with them.","","","Economy","","1.0","1.0","1.0","4.0","3.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Keith Murray","United States","2015-07-22","Best airline service I have ever had. Ever. Wonderful first-class checkin and exclusive security line at Narita. Smart attractive and efficient cabin crew, constant use of customer names (they memorized them from manifest before we boarded), well-maintained cabins, and delicious, plentiful food. High-end spirits and wines, including two choices for champagne, one of which was Krug. Quite simply, it was eleven hours of air travel the way it should be. As one example of the personal service I received, a FA noticed me yawn briefly after dinner and drinks, and in a heartbeat she was at my seat asking if I wanted her to make it into a bed. I told her not right now, thanks, and she said fine – but then when I wasn't looking she came up and made the seat across the aisle (first class wasn't full) into a bed. and a few minutes after that she came by and said there's your bed when you need it. So I went across and used it, put a blanket over me and the seatbelt over that, and went to sleep. I vaguely remember gentle touching while dozing. Come to find out later, when I was asleep she came by, thought the blanket wasn't classy enough and tucked me in with a duvet on top of that.  If I had to pick any nits, it would be the first-class 'suite' ground lounge in Tokyo. No real problems, nice enough food (plus Lindt chocolates which can help everything!), but it didn't match up with Qantas SYD, Cathay Pacific HKG or Lufthansa FRA. And onboard, the the wifi service was usage-based, way overpriced, slow and not user friendly when one reached the quota. I am told, however, that as soon as this month ANA is moving from the usage to a time-based system. Finally, as nice as the ""square suites"" are, in a window suite the wall of the square interferes with a good view. But truly, those are nits. This was a terrific flight.","Boeing 777-300","Solo Leisure","First Class","NRT to IAH","10.0","5.0","5.0","5.0","4.0","5.0","3.0","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Erwin Elias","Indonesia","2015-07-20","Jakarta (CGK) to Tokyo (NRT) in  July. Being seated in the economy class, I was impressed with the service quality and facilities on board. I am 6ft and found the seat is comfortable with sufficient width and leg room. It was beyond my expectation as I had been viewing some complaints on the seat. Plane is new, has modern and efficient design. What impressed me most is the hospitality and attentiveness of the flight attendants. No wonder they earn the 5-star airline status.","","Solo Leisure","Economy","Jakarta to Tokyo","9.0","5.0","5.0","5.0","3.0","5.0","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Howard Cheng","New Zealand","2015-07-16","The seats were huge and had sufficient legroom. A wide range of great movies to choose from. Seats were really comfortable and had a leg rest. Food was delicious, staff service was of high standard. I couldn't have asked for a better flight to start my holiday from HKG-HND. Will fly ANA's premium economy again when I have the chance.","Boeing 777-200","FamilyLeisure","Premium Economy","HKG to HND","10.0","5.0","5.0","5.0","4.0","4.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Shields","Canada","2014-05-16","Find another airline to fly with. Sure the price is cheap but if anything goes wrong Allegiant does not do anything to help or compensate you. Our flight was delayed multiple times leaving us sitting in the airport for over 6 hours. Then after 6 hours of waiting Allegiant cancelled the flight. We received no compensation. Further when we arrived at the airport the next day we sat on the runway for an hour waiting to disembark and then another hour for our bags to come to the carousel. After sending an email to Allegiant expressing my frustration with the experience they offered no compensation or credit just a generic email that I had to wait 2 months for. Paying a more money for another airline is definitely worth it!","","","Economy","","2.0","3.0","2.0","3.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Pattison","United States","2014-05-11","After reading reviews I was nervous about my upcoming flight from South Bend to Mesa. However my experience was very positive. I was very pleased with all Allegiant employees I encountered. The flight attendants were very helpful and friendly and would go above-and-beyond to help a customer. The plane's cabin was very clean well- kept and fairly comfortable. I was concerned about leg room so I up-graded to an exit seat for the trip there. However I did not have that option on the return trip but did not need the extra room. I am 6'3"" and had no issues with leg room or being comfortable. And yes there are no free snacks or drinks but their prices are extremely reasonable. I would rather pay a small amount for something I would like anyways. Overall I was very pleased with my experience and will fly Allegiant again. I hope Allegiant continues to expand to other airports and increase their routes.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Stadel","Canada","2014-05-08","We recently flew out of Bellingham to Las Vegas. The flight was on time crew were friendly I agree the seats are a bit uncomfortable but it's 2.5 hours so not a big issue. The only issue we had was on our return flight from Las Vegas we checked our bags at the airport at an outdoor kiosk and were told after our bags were taken that the fellows outside work on a tip only basis. We thought that was quite tacky and next time will check our bags at the counter inside. Overall though there were no issues worth mentioning and we would fly with them again.","","","Economy","","8.0","2.0","4.0","0.0","0.0","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Pavan Leonardo","Italy","2014-02-17","I was on the red eye from LAX to IAH business (first) class: tiny canadair jet which is fine however it would be nice if it had been cleaned: the armrest still had food debris from the previous flight. I asked the flight attendant for a wet wipe which he provided by almost throwing it at me. Taking our orders by writing on a paper napkin? Never cracked a smile for the entire flight and in the end he was scolding some of us who dared standing up before he decided it was fine to do so so a gentleman in the front row who didn't stand reminded him that a please and thank you would have been appropriate and he replied that the crew orders must be obeyed at all times. The food was OK but nonetheless I cringed when I noticed that with the same tray he collected the dirty refreshing towels and then served tea and coffee. Seats were comfortable for the short flight.","","","First Class","","5.0","4.0","1.0","4.0","2.0","","","3.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","J Burton","United States","2013-10-28","Very unfriendly attendant at Gate B33 for DFW to MSN flight (3.35 departure) on Oct. 27th. She told my travel partner that she was too busy to deal with him. He was trying to fly standby on an earlier flight. So my friend sat down and waited then went back up to the desk 10-15 minutes before the flight left and she told him he should have asked someone else to help him and that she couldn't help him this close to the flight departure. Flight left with empty seats that he could not get on because this agent just simply didn't want to do her job. Horrible service. Very unfriendly rude agent. I would never fly American Eagle.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","J Becker","United States","2013-10-22","Flew American Eagle from Newark to ORD. Flight went well. Flight attendants were very friendly. Flight was delayed by half an hour and they never made any announcements though leaving us confused in the terminal. Once in the air everything was smooth and no problem. Comfortable chairs on this particular airplane and only 2 on each side so no middle seats.","","","Economy","","9.0","5.0","5.0","3.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Riccardo","Italy","2015-01-21","I try to avoid them whenever I can but as a student I have to go for the cheapest so I gave them another try from Miami to Milan. First of all no private screens on a 9 hour journey should be banned. Although I did sleep most of the time I would have liked to listen to some music or watch a movie of my choice not chosen by them. Besides that the aircraft didn't seem very well kept and the food was just bad. To make the matter worse the plane was delayed by 6 hours and they kept changing our gate telling the plane was broken. Would try to avoid them if you can.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Matias","United Kingdom","2015-01-21","LHR-LAX flight in business class: new 777 aircraft. Excellent flight very attentive crew (best ever on AA) good IFE and WiFi which was a great treat - $19 for a 10 hr flight is not unreasonable but you would perhaps expect to be free of charge for First and Business Class travelers? SFO-ORD-LHR: flights in Main Cabin Extra. The usual 737 for the internal flight which was fine. Again attentive staff. The leg from ORD to LHR was on a very old and dated 767 which you really no longer would expect to exist in a company from a 1st world country? IFE broke down so everyone had to make do with their own entertainment options. Cabin crew were excellent again. I fell asleep as we took off and missed my meal when I woke up I was offered it within 10-15 minutes. I have had a fair few flights with American in the past to the US and because my partner has Executive Platinum status with them we always do tend to get upgrades to business class but have never thought much of the service so far. Clearly American is staff is making an effort! The quality of service has really improved.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Raymond Hamilton","United States","2015-01-21","Why is there always some ""breakdown"" with American? I live in Alexandria LA and only have three choices and unfortunately I am forced to fly AA. Normally only 1 out of 4 flight go without some type problem. Always late or delayed. Flight Crew doesn't show up. Gates are changed sometimes up to 5 times. And lost bags are the norm. Why can't AA get their game together?","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Hartmann","United States","2015-01-19","In the air American was decent. We flew TUS-DFW-BNA and EVV-ORD-TUS and found the flight crew to be friendly and helpful for the most part. The issues we had were with customer service on the ground particularly in Dallas where our missed flight did not result in any support for our troubles. They also lost our luggage but they apologized and compensated us appropriately sending a check in a very timely manner. The MD-80s they fly are fine but the fact that I flew in a plane 5 years younger than me doesn't do much for my faith in the company. American Eagle's ERJs are horrible for anyone over 5 feet tall and they feel dated. The newer 737s were nice however.","","","Economy","","3.0","2.0","2.0","4.0","5.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Robert Andrei","Hungary","2015-07-12","A very pleasant flight from Osaka to Haneda, we departed with a 15 minutes of delay due to traffic at Kansai Airport. Limited choice of free beverages but they do provide a much more extensive selection but you will have to pay. Seats were comfortable with enough legroom, but no IFE. Ground staff and cabin crew were very courteous and helpful. Will recommend ANA.","Boeing 737-700","Solo Leisure","Economy","Osaka to Haneda","9.0","4.0","4.0","3.0","","4.0","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Gavin Ong","Singapore","2015-06-27","NH842 from Singapore to Tokyo Haneda on 12 June 2015, and thoroughly enjoyed the onboard experience. The cabin was pristine and well-maintained by flight attendants through the journey. Temperature was comfortable, toilets very clean and the cabin crew were top notch! I was quickly identified for my special meal once onboard and passengers were kept hydrated with regular service of beverages. The cabin crew were very attentive and did their best for passengers throughout the flight. Despite reading reviews on uncomfortable seats on this aircraft, I found that the comfort of my seat served me well enough to enable me sufficient rest. I will not think twice on flying with ANA All Nippon Airways again.","Boeing 787","Solo Leisure","Economy","Singapore to Tokyo Haneda","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gari Colleen Zweigle","United States","2014-05-06","Having read some of the reviews I was a bit worried when I booked my flight to Honolulu. We left on April 25th on time. The Allegiant reps and flight attendants were very nice. The seats were a bit tight. They didn't give me free peanuts and drinks but since I saved nearly 800 dollars per person I could overlook that. The flight back was on time flight attendants were very nice people were on staff to check us in.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Amelia Cook","United States","2014-05-05","We had a great flight today. It was our first time flying with Allegiant and felt it was a bit of a gamble having read some poor reviews but our flight today between Clearwater and Harrisburg PA was perfect. From the check-in person to the pilots and flight attendants I truly noticed an attention to customer service I was not expecting. It was little things like just being friendly and talking to us like humans not robots that made the biggest impact. It made me feel so glad we chose to give Allegiant airline a chance and look forward to doing so much more in the future. We knew in advance we would be paying extra for luggage and for drinks etc. The rates were still the best and only non-stop available. And the fact that the seats did not recline back was considered a plus by me.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Mike Palmer","United Kingdom","2013-09-12","A short hop from Grand Rapids to O'Hare on an EMB140. Cramped interior with narrow seats and overhead lockers on one side only. Late departure and early arrival with a water service offered on the 40 min journey by a friendly cabin attendant.","","","Economy","","6.0","2.0","4.0","2.0","0.0","","","4.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Brian E Smith","Japan","2013-09-01","RDU-LGA/JFK-RDU in economy on American Eagle in an EMB 140. I am gold with Delta and never fly American; however I was satisfied with the customer service on the ground in all airports. However the in-flight experience was dreadful. Thank goodness I was only on the plane one hour otherwise these tiny ancient dirty decrepit airplanes would make anyone go crazy. The seats are narrow even on the single aisle side. The ceilings are very low possibly barely 6 feet or less. There is little or no overhead storage room so don't think about bringing an overnight case like you would on a normal plane. You will be forced to check them at the gate. FA's were fine as was the standard beverage service.","","","Economy","","4.0","2.0","4.0","3.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Wheelock","United States","2015-01-19","Nov 10th AA2216. AA2463 Nov 11th. Our flight from LA to SYD was QF12 on Nov 11 2014. I would like to give American Airlines a poor review on their performance and customer service we experienced on a flight to Sydney Australia in November 2014. Our flight was delayed leaving MSP partially due to weather but really because they left us sitting on the plane while they delayed the de-icing and then took 45 minutes to do something the pilot said usually takes 15 minutes. We missed our connecting flight in DFW that was to take us to Sydney and the ticket attendants there absolutely refused to re-route us onto several flights that could have taken us to LAX to connect to a flight to SYD that same night. They instead put us on a flight the next day that would re-route us through LAX and on to SYD making us lose an entire day in Australia. The ticket attendants were rude and inconsiderate. I have never had such poor customer service in all my years of flying. DFW said it is a policy not to allow someone on a flight through stand-by if their end destination is international. American Airlines said each airport has their own policy on that and it is not a standard AA policy. There were several flights that went from DFW to LAX that evening and they allowed over 30 people to board those planes on stand-by but would not allow us to.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Dharmasena","Australia","2015-01-19","JFK-SFO-LAX-LAS-JFK with American Airlines were the worst four flights of my life! Ground staff and cabin crew were rude and inefficient. The cabin and seats were very old and worn out. Not a single crew member on any four of the flights I took even bothered to say hello or welcome or even smile. Obviously we had to purchase snacks onboard because AA does not offer food. The snack options were very limited and if you were seated at the very back of the economy cabin you will never be guaranteed whether you will get the snacks you wanted to buy because they only stock few onboard and they get sold out half way through. Even during the selling of snacks and drinks the cabin crew looked very displeased that they had to do it. The cabin crew were extremely badly groomed. The economy seat had hardly any legroom. If you are a tall person you will have a hard time moving in your seat because it is so small with no legroom. We even bought extra legroom seats and still there was not enough legroom. All four flights were delayed and took off hours late. We were boarded late and then had to sit in the aircraft for at least 1 to 2 hours before take off. As a result our plans had to be cancelled and changed. I will never fly with AA again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Sabaduquia","United States","2015-06-22","SFO-NRT, NRT-MNL. First leg on the Boeing 777-300ER with the new slimmer seats and 3x4x3 configuration. Seats were narrow and hard but legroom was good. IFE screens had a good quality but the options were extremely limited and I got bored quickly. They listed each movie and the different languages it was in as separate movie, so it looked like they had a lot of movies but in reality, it was just the same movie listed over and over again. Service from the ground to the air, however, was flawless. Staff were warm, friendly, welcome and every request was honored with a smile. Although, like most Asian airlines, they are a bit reserved and robotic. Food was a little bit small but the quality was great. NRT-MNL on the 767 with older but more comfortable seats. Flight attendants on this flight were even more friendly and food was also better. Overall, a pleasant experience, although it's disappointing that they now have 10-abreast on some of their 77Ws.","Boeing 777-300ER","FamilyLeisure","Economy","SFO to MNL via NRT","8.0","3.0","4.0","4.0","2.0","5.0","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jayant Biswas","India","2015-06-17","Overall a good flight. However poor entertainment with old movies. Service is excellent, food was also good, especially the miso soup and the Hagen-Daas ice cream after lunch. Toilets were clean. However I am not satisfied by the Boeing 787 legroom. Quite a bit of turbulence and no announcements from the captains. The cabin crew were very attentive and constantly taking rounds with water/ juice etc - very efficient crew.","Boeing 787","Solo Leisure","Economy","SJC to NRT","8.0","3.0","5.0","5.0","3.0","4.0","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Amy Smith","United States","2014-05-04","Flight was scheduled for 11.42 am on May 2 2014 From St Pete to Huntington WV. Delayed 2 hours then 3 hours finally boarded around 5pm just to have to deviate due to mechanical problems. Flight was cancelled until the next day. We waited in line for over an hour for hotel voucher. Next morning scheduled to leave at 10am on May 3 2014 boarded early and again with the mechanical problems. Finally boarded the third plane and arrived in Hunting 24 hours late.","","","Economy","","","3.0","2.0","1.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Eliz","United States","2014-04-27","Flew round trip out of Fort Wayne to Phoenix. This was the only airline close by that was affordable for entire family to fly. The flight left early both times boarding started 45 minutes before departure time and we were on the runway 5 minutes prior to departure time and arrived earlier. I did pay for 5 seats and a checked bag and still came out ahead. The kids used backpacks and my husband and I each had a small bag that we put under our seats. They may have eyed our bags but never measured or asked any questions. The check in desk attendants and flight crew were all very nice. This trip definitely can compare to flying Delta. The plane was MD-80 very clean and comfortable. I will fly them again. I highly recommend being at the gate and checked in ready to go at least one hour prior to departure they board early and quickly!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Coleman","United States","2014-04-25","I flew from Michigan to Phoenix in January. Our return flight was delayed multiple times and then cancelled with a rescheduled flight for the next day. That flight was also cancelled with no new flight schedule. We were forced to pay for another flight with a different airline. I would not recommend Allegiant unless you enjoy worrying your whole trip whether or not you will be able to return without booking another flight. In the end it cost me more to fly Allegiant.","","","Economy","","","2.0","1.0","3.0","2.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Donnie Hagan","United States","2013-06-21","My experience with American Eagle is usually satisfactory. However on a return flight from Dallas to Waco on June 16 we were forced to change boarding gates ""five"" times. The flight was full so this group of people herded back and forth chasing gate changes for hours. The flight left 2 hours late. Not a pleasing experience. I am an AAdvantage customer and was not happy.","","","Economy","","2.0","0.0","3.0","0.0","0.0","","","2.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","J Tomblin","United States","2013-06-19","My husband and I flew from Charlotte NC to Chicago Il on June 7 2013. On this particular day there were thunder storms and high winds all up and down the east coast. While we were waiting one flight had to return to the airport because of the weather and another was cancelled. Our flight was a bit late and had to circle the airport for a while waiting to land - all due to the weather. Though our flight was a little late we made up time in flight and landed almost the time we were supposed to land. Though the plane was small it was comfortable. Our carry on baggage was put under the plane just before boarding and collected again as we left. Overall it was a pleasant experience. We were pleased.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ross Kelly","United Arab Emirates","2015-01-19","I flew from LHR-MIA in Business on one of their new 777-300. I cant fault this flight. The seats in Business have lots of space places for storage and good size IFE screens. IFE itself is also good. Food was of a good quality. Service was very good from the crew who were pleasant friendly and were happy to keep your drink topped up. If you're feeling peckish during the flight the galley is stocked with snacks where you can help yourself. Overall a very pleasant on time flight. In contrast I flew the return with BA on a very worn 747 business class cabin is badly designed and crew not very friendly at all. If you are doing this route definitely choose AA over BA miles better product!","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Martinez","United States","2015-01-19","I have never seen anything like I saw today at MIA. We arrived an hour and a half before my son's domestic flight and could not believe the chaos at American's ticket counters. There were long lines at every kiosk and even longer lines at the checked bag line. After finally checking in at a kiosk my son could not print his boarding pass because the machine had run out of paper. I had been standing in the checked bag line and when we approached the employee and explained that we had a luggage tag but the boarding pass had not printed she directed us to another line that had easily more than 60 people! I then approached another American Airlines employee and asked for assistance and she was incredibly rude and offered no help. Fortunately we were able to get my son's boarding pass on the phone. Despite a ridiculous security check-in line he was able to board his flight on time. A friend of his that was on the same flight had to forcefully argue with other employees to get on the flight because they said they had closed the gate and would not let him board even though he was checked in!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jayant Biswas","India","2015-06-17","Late night flight. Old aircraft but comfortable. Limited IFE system. Departed quite late due to weather and congestion at Narita. Food served was good with some hot miso soup. Cabin attendants are very courteous and attentive. Toilets were clean, but they seemed to direct all the economy passengers to one toilet. The other one was kept sort of reserved for the premium economy passengers, so there was quite a queue at times. Some newspapers would have been beneficial.","Boeing 767","Solo Leisure","Economy","NRT to DEL","8.0","4.0","5.0","5.0","3.0","4.0","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jayant Biswas","India","2015-06-17","Good aircraft with comfortable seating. Late night flight so the sleep factor is crucial. A light meal provided after takeoff and a good breakfast before landing. A bit of turbulence till we crossed over Myanmar. Cabin crew very attentive and helpful. Toilets were clean though limited amenities; no hand-sanitizers or hand lotion available.","Boeing 767","Solo Leisure","Economy","DEL to NRT","8.0","4.0","5.0","4.0","3.0","5.0","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Nelson","United States","2014-04-25","We went from Greensboro to Sanford for a Spring Disney Trip. The staff was great from the check-in counter to landing. The flight attendants were very friendly. We had the same attendants on both flights and they remembered us and asked about our trip. The lady at check-in also told us that military doesn't have to pay for bags which saved me about $180. Overall great experience!","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","W Millett","United States","2014-04-25","Bought ticket online in February also paying for seats and a checked bag. Later I added another bag and found on the itinerary that one seat was ""not assigned"". Tried to phone customer service but too long wait. On check-in at GRR I learned that the aircraft had changed thus deleting that seat. This got resolved by agent. But it caused me some confusion and time trying to resolve. Allegiant website not user friendly. I chose Allegiant because of convenience of departure and arrival airports and the times. But in general we were not impressed by the service. Don't know if we saved versus another airline. Will compare next time.","","","Economy","","4.0","4.0","3.0","1.0","0.0","","","3.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","J Steip","Canada","2013-06-12","1st flight YYZ-JFK cancelled. Had to rebook and scramble to get an earlier flight so we didn't miss our connection to BCN. 2nd flight JFK-YYZ delayed 1 hr then 2hrs then 3hrs then 4hrs. Made to sit at the gate for updates that never came. Told we were missing a captain. Told captain was coming ""at his leisure"" by the gate agents. Told we were receiving no announcements over the PA because there was nothing to announce.","","","Economy","","","2.0","1.0","0.0","0.0","","","2.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","E Pisula","United States","2013-06-10","PIT-ORD 10-Jun-2013: Missed connection to NRT Japan due to malfunctioning landing (would not retract) due to pilot having to return to departing airport (PIT). Could not get an acceptable flight to connecting airport (ORD). Plane also had 3 non-functional seats which caused gate agent to announce that the flight was in an ""over- booked"" situation. This was most definitely my worst flying experience in over 40 years of business travel. Will not book on American Eagle again!","","","Economy","","","1.0","2.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Alberto Garcia","United States","2015-01-19","Last January 13th I took my flight back from Madrid Spain to JFK AA 095 we started our flight two hours late not being informed about time or anything similar we were not allowed to leave the area inside the airport where our plane was and if we wanted they said that they would open our carry-on bags totally. We boarded and when we were boarding they informed us that we had a stop in Goose bay Canada to have gas otherwise we would not be able to get to New York the stop was 1h 30m long. We arrive in JFK so late that almost everybody lost their connection. However we were given new connections once we got out of the plane. But they did not give us any voucher or anything in compensation for this horrible flight. I would try not to fly American Airlines again.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Anne Thompson","United Kingdom","2015-01-19","Flight Miami to LHR 13/01. Technically the flight was good early arrival very soft touchdown and excellent information from flight deck. However the cabin service left a lot to be desired. The crew were very unhelpful and the food poor by the standards of comparable airlines. Our return trip to the UK (operated by AA) was far inferior to our outward trip to Boston operated by BA. Given the choice at a comparable price level I would not fly with AA again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Shankar","Japan","2015-06-14","KIX to HKG. Our flight was delayed for 6.5 hours. The ground staff were unprofessional dealing with the delay and told us there was nothing they could do. Before they cancelled the flight, they had us wait at the gate for an hour.  The meals were poor, plane was old and IFE outdated and kept freezing. ANA product on the SE Asian routes is really poor and needs work. On our return flight, the plane was super hot when we boarded - like a heated room, and again an old 767 with poor IFE and untasty meals. ","Boeing 767-300","Couple Leisure","Economy","Osaka Kansai to Hong Kong","2.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Fabre Serge","Singapore","2015-06-07","SIN-NRT on ANA 802 - economy - I selected this company as it was a 5 stars airline. I was disappointed. The economy seat is really uncomfortable (on 777-300). Difficult to believe they give 34 inches space. Deception with the breakfast too. But the service was perfect.","","","Economy","","5.0","2.0","5.0","4.0","3.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Duley","United States","2014-04-22","My husband and I fly with Allegiant very often but the past 4 or 5 times it has been delayed. I flew from Lexington to Orlando/Sanford on April 6 and the flight was delayed twice. The first time said it would be delayed by an hour and I thought ok I can deal with that. Then a couple hours later I received a text from Allegiant saying it was basically delayed by hours. Now keep in mind I paid more for a ticket to come in at an earlier time because my house is 2 hours away. We actually got in later than it I had paid for the cheaper ticket. I used to really like Allegiant but now I am wondering if I want to continue to fly with them or not. We usually fly at least 10 to 15 times a year.","","","Economy","","4.0","3.0","4.0","4.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kelly Naylor","United States","2014-04-22","Flight was delayed each way. Rude service. The flight attendant literally told one lady not to take too long to put her bag away in the overhead. The flight is cheap but they add on charges for everything. I guess you get what you pay for.","","","Economy","","1.0","4.0","1.0","1.0","0.0","","","2.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","G Johnston","Bahamas","2013-06-03","Travel often between Nassau Bahamas and Miami. Stopped flying them for many years. Delayed flights cancelled flights luggage often does not come on flight. Last night June 2 2013 topped them all. Returning from vacation in D.R. on American had to get on American Eagle 3470 to get home to Nassau. 9.05pm scheduled flight. Around 8pm they posted that it was delayed 9.30. Then around 8.45pm they posted that the flight was delayed until 1.30am agent said they were waiting for crew! They are disorganized rude and never tell a straight story. I was able to get a hotel room in Miami and they booked me on Bahamas Air the next morning. Found out they ended up completely cancelling this flight. Some people sat there waiting until after 1am until they were finally told the flight was cancelled. This is such a common occurrence especially from my past experience with American Eagle.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Terry McCamish","United States","2013-06-02","Delayed from Lubbock to Dallas for bad weather today. There was no bad weather we drove over a hundred miles to get to the airport. The entire staff were rude and scheduled us for tomorrow. Tried calling them to get a earlier flight and we were hung up on. Will never use American Eagle again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Patwin","United States","2015-01-19","Itinerary: Chicago - Miami - Campinas Brasil. Flight from MIA to VRP was canceled because the AA crew did not show up. Service crew for the make-up flight were very nice and accommodating but the AA staff at MIA were not very friendly at all and we had to search for them after seeing our flight was canceled. On all legs the planes were AA and not very clean at all. Overall I lost a couple days traveling and when I arrived I felt dirtier than when I have flown better international carriers not to mention no personalized inflight entertainment or WiFi. Two thumbs down for international AA.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Marci Sams","United States","2015-01-19","I recently flew from Brazil to Los Angeles on American Airlines and it was the longest most uncomfortable international flight I have ever been on. In addition to the dirty looking and old interior the broken flush button on the toilet and the only semi-functioning ""entertainment"" device the staff were rude and had horrible attitudes. One flight attendant actually rolled her eyes at me when I asked for headphones. Her response was ""Don't you have an iPod or something that you have headphones for"". When I said no she rolled her eyes and said she would see if they had any but everyone brings their own headphones now. The food was horrible as well. It was the most unpleasant flying experience I have ever had. I will avoid flying American Airlines at all costs in the future.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","G Brambilla","United Kingdom","2015-06-06","HND - OKA economy 24 May 2015 NH479. The flight was OK. Seats are OK with reasonable amount of leg room. No food was served only a drink (and limited selection was available). Cabin crew was very attentive and friendly. Flight was delayed by 20 minutes but at boarding only a 5 mins delay was announced. Flight entertainment system consisted of large screens on which a video was shown for the first half an hour. It remained blank for the rest of the journey. the plane (I believe it was a 777) was quite noisy.","","","Economy","","5.0","4.0","5.0","2.0","2.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","G Brambilla","United Kingdom","2015-06-06","HND-FRA NH203 Business 29 May 2015. The cabin was really pleasant with very comfortable seats (lie flat). Because of the late departure (00.20) dinner was not served but only warm bites could be ordered ad-hoc. Yet these were very tasty and there was a good variety. Breakfast was good quality and in reasonable amount. Entertainment system was OK with a limited choice of movies. Cabin crew was attentive and very polite. An enjoyable flight. The plane was a little noisy (I think it was a 777) but noise cancellation headphones minimise the discomfort. we landed earlier than forecasted. A generally good flight.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Kirk","Canada","2014-04-22","Our second trip travelling with Allegiant and for the most part we are happy with our flights to first Hawaii and now San Diego. However travelling from San Diego on April 20 we were concerned with the lack of communication about gate location. Since we printed the boarding passes the night before we expected no firm boarding gate at that time. When we arrived at the airport without checked in baggage we went directly through security as we usually do. However past security on the airport monitors there was no reference to our flight at all. All other airlines had the gate and time of departure clearly listed. We walked the airports 40 plus gates looking for any indication of which gate we should depart from. We then asked airport staff and they could only suggest we find an Allegiant agent which we could not. Again all other airlines were clearly provided with gate and departure time but not Allegiant. Finally we called Allegiant customer service and were on hold for 30 minutes. The person we finally talked to was after some delay was able to provide a preliminary gate assignment but suggested it might change. When we finally did find it even the monitor at the gate indicated gate closed. Rather than relaxing before our flight the time past security was quite stressful and at time we wondered whether we were at the right terminal. Communication is very important to passengers. All it would likely taken was a quick call the airport staff to get the monitor situation corrected. We will fly Allegiant again.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Ian Hargraves","United States","2014-04-21","Have flown many times with Allegiant and always expected some delays but never encountered one at all. Our fare from Orlando to Springfield MO was priced at $408 with Delta a 2 hour layover at Atlanta. We booked with Allegiant and paid just $110 round-trip and non stop. The aircraft was clean and flight attendants wonderful. I regularly travel from Orlando to Little Rock Springfield MO Newport News and Salisbury (now deleted) and thoroughly recommend Allegiant.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Y Ren","Australia","2013-05-05","JFK-YUL flying an Embraer 1x2 rows. Using American airline JFK flagship lounge it is probably the best American lounge. I have been told I must go to gate at 8.50 for 9.30 flight. Well I was there by 8.30 pm waited until 9.15 pm I have been told the flight delay because crew is not on board. Another 30 minutes I walked to the counter again and I have been told engineers are on board fixing problems. By 10.45 pm I went to the counter again and I have been told there is another plane will arrive in 10 minutes and they will change aircraft. 11pm the pilots walked out the arrived plane and ready to go home. Half way the terminal one ground staff called them back and after some phone calls pilots back on the plane again. 11.20 boarding started 11.45 took off at JFK. Cabin crew only did safety demo and hand out landing card. No drinks or anything served. Pilot just said try to get to Montreal as fast as he can. We landed at YUL 1am. From the beginning to the end not one person apologised for the delay. I will try to avoid this airline in the future.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","N Marenco","United States","2013-05-01","Miami to Atlanta flying an Embraer. 1x2 rows. No storage for carry on inside the plane. They made us walk thru the rain to board the aircraft. The flight took off more than an hour late. Price was USD350 but they don't even give a full can of coke. I tried to purchase a snack but they don't accept my American Airlines credit card. Very uncomfortable seat. I would avoid American eagle in my future flights.","","","First Class","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Dham","Australia","2015-01-19","New York to San Francisco 20 Dec 2014 AA179. San Francisco to Los Angeles 25 Dec 2014 AA2378. Los Angeles to Las Vegas 30 Dec 2014 AA182. Las Vegas to New York 4 Jan 2015 AA120. My partner and I were extremely disappointed with everything. All 4 flights were delayed not by few minutes but by hours. Later the staff would board all passengers on to the aircraft and in all the flights we would just sit on the tarmac for hours. Usually when you board the plane the CSD or the purser of the flight would greet you with a friendly smile and say welcome aboard or good morning etc. But in all the flights with AA they could not care less about passengers. Flight attendants were too busy talking to each other or. The grooming of the flight attendants was atrocious! Above all the flight attendants on all 4 flights were very rude and arrogant. They don't even bother to look or smile or talk politely with the passengers when they are boarding the flight. The seats in economy was so uncomfortable with minimal leg room. There is no comfort. It is okay for short flights but not very good for long flights like New York to San Francisco or Las Vegas to New York. We paid extra for extra legroom economy seats. Well AA should learn what extra legroom means. There was no extra legroom. The seats are terrible for tall people. I will never recommend AA.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Wylie Paul","Australia","2015-01-19","LAX-SLC on 18 July 2014 SLC-RDU on 25 July 2014 RDU-JFK on 28 July 2014. Typical AA flights and lounges- pretty ordinary. Not a patch on Qantas or BA. Ground staff at RDU did not recognise or acknowledge an international RTW J class ticket - denied baggage allowance. Had to pay $25 to check 1 bag. Why don't AA enforce carry-on bag rules? Many passengers with 3 or more overweight bags. Would we recommend AA to family & friends? Probably as they are 'less bad' than the opposition.","","","Business Class","","6.0","3.0","2.0","3.0","1.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","G Brambilla","United Kingdom","2015-06-06","LHR-NRT business 23/5/15. The cabin was pleasant and well arranged. Seats allow for flat lying during the night and are provided with an additional mattress that can be used to minimise the seat joints. Seats were generally very comfortable with plenty of space in the feet area. Food was generally good and with a nice selection (I got a steak). Cabin crew were attentive and discrete. The only drawback I found was the noisy airplane: if you are used to travel on a Dreamliner or an A380 or A340 you will find the 777 extremely noisy (even with the noise cancellation headphones). Entertainment was OK although variety was limited. After few flights I managed to watch most of the movies. Lounge in Heathrow before flight (United) was fabulous.","","","Business Class","","7.0","5.0","5.0","4.0","3.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","D Skees","Australia","2015-05-31","Friendly service - I checked in only an hour before departure and the check-in lady gave me a bulkhead seat for legroom. I also fell asleep during meal service but the stewardess came by when I woke up and offered me the meal. They were endlessly smiling when serving too. Aircraft was new 787 and I did feel less dry through the flight as they say - not too thirsty. Food was 2 meals dinner and breakfast - quality only OK but quite plentiful - miso soup main meat and veg plus noodles then fruit salad. They also brought round a hot flannel when waking before breakfast which was great. Entertainment was ok - around 30 films slightly clunky and old AFE around 8"" capacitive touchscreen. Enough choice for the flight. Also USB and laptop power.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gary D Baumgartner","Canada","2014-04-21","My wife and I were scheduled to fly out of Bellingham Wa to Las Vegas on April 11 for the 9 am flight. An hour before departure we were told it would not be leaving until 3.30pm with no explanation or apologies (apparently there was a mechanical problem). We were given $8.00 food vouchers each and waited further delay until 3.45. Once on the plane it left as scheduled. We returned on April 18 as scheduled. The crew were friendly and professional but won't fly with them again as the their aircraft is old and unreliable not worth the savings!","","","Economy","","","3.0","5.0","0.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mark Merkel","United States","2014-04-21","Flying out on Allegiant tomorrow and already this trip is a disaster. Confirmations have been difficult to receive went to check in online and wasn't able to add any bags. Went ahead and checked in to secure my seats and then called customer care. Told there was nothing more they could do. Told me that I would have to check my additional bags at the airport for a $50/bag charge vs. $20/bag online. She did offer to let me check my additional bags for my return trip but told me it was my tough luck on the outbound flight. She informed me however that I needed to be at the ticket counter 2 hours in advance and not the 60 minutes my e-mail confirmation said. Thankfully maybe I won't miss the flight but given all of the issues so far it will be the last trip for me on Allegiant. Pretty bad when you don't even have to take the trip to know that you won't be a returning customer.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","B Wijesinghe","United States","2013-04-01","DCA-JFK-DCA CRJ 700. High marks for operating on a forecast heavy snow day when many other airlines cancelled. Weather turned out to be fairly mild at both DCA and JFK that day. This is commuter regional service and works well only for a flight of no longer than 1.5 hours each way (approx. 250 miles). I connected at JFK to a Cathay Pacific international flight. CRJ 700 aircraft on both segments were quite new very quiet clean and reasonably comfortable in First Class. Yet the so-called First Class seat offers nothing with no leg rest or entertainment system. All standard carry-on bags must be valet checked and causes delays at the destination especially if connecting quickly to another flight. A beverage was served and a small bag of trail mix was given outbound but only given to me on the inbound flight because I asked. American Eagle gate counters tend to be a bit chaotic especially at JFK as several flights board from the same gate entrance. Both flights were on time the flight attendants were reasonably friendly and my checked luggage delivered without too much delay. Overall this is the most basic way to connect by air (even in so-called First Class) between two airports that are about 250 miles apart. On this trip the flights worked very efficiently for that purpose only. I would not want to fly on a commuter regional jet for a longer trip.","","","First Class","","7.0","3.0","4.0","2.0","1.0","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Tony Slingerland","Canada","2013-02-20","Original flight out of Fresno was 9.15am at approx. 8.30 the sign was changed to delayed to 10.30. At approx. 10.00 it was changed to delayed to 2.20pm and we were told to go back to the front counter and get our tickets renewed. Stood in line for 2 hours and then had to go through customs for the second time same long line. At approx. 1.50pm we were told flight was cancelled and that we all had to go back to the front desk again and get rescheduled for another flight. After standing in line again for a couple of hours we finally got tickets for a flight the next day. They did supply us with a room for the night but no transportation to get there. They gave us a coupon for supper for $12.00 and $7.00 for breakfast - what a joke. Did make it home the next day.","","","Economy","","","2.0","3.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Brown","United States","2015-01-19","SAN-ORD-ROC and BUF-ORD-SAN. I decided to fly paid first as the cost when booking only a few weeks out was only slightly more than economy. I've flown AA first domestically many times so didn't expect much but flying so early in the morning it was nice to have a slightly larger seat to sleep. I'm only writing this review to point out what a drastic turn for the worse after the merger. The food quality while on domestic F is never great has always been better than the rest on AA. It is now absolutely disgusting. The one positive is that first is now offered on American Eagle - a very minor improvement of course for a flight so short in duration. I really hope management wakes up and realizes that they are ruining what was a much better than average airline.","","","First Class","","5.0","3.0","4.0","1.0","1.0","","","1.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jeff Gorham","United States","2015-01-19","Traveled three times round trip LAX to LHR in the last 4 months of 2014: flights 136 and 135. Equipment - 777 300ER (I go out of my way to fly this plane as it is the newest and most comfortable). Business Class. Seats J12 J13 and J14 (window seats). I can't say enough good things about the seat (private and roomy flat bed) the inflight entertainment (15"" screen) and the noise-canceling headphones (sized large enough to surround the ear rather than mashing it as do the headphones on BA). In all instances the food from LAX to LHR was not good and certainly not worth the calories (the same can be said for BA). Better to eat in the Admirals Club Lounge (more on this later). The food from LHR to LAX was much better and excellent on one flight (must have a better kitchen at LHR). The LAX Admirals Lounge is comfortable enough but it is unconscionable that long-haul business class passengers are required to pay for everything beyond bar snacks and coffee. I have never paid for food in the business class lounge of any other comparably-sized airline. And we were mislead (cheated) by one of the wait staff. As an aside BA shares the Admirals Club Lounge in San Diego and as a BA passenger I wasn't charged for food in the lounge there. The LHR Admirals Club Lounge is certainly spartan but well-tended and thankfully much less crowded than the BA lounge. In fact the AA lounge was just about empty on my three visits. Yes the food in the AA lounge is limited compared to BA but at least you don't have to pay extra for it as you do in all of the Admirals Clubs in the USA. Check-in was spotty at best and miserable at worst. At LHR we had to use the check-in desk for coach passengers because there was only one business class desk in operation. I would recommend AA but only for passengers flying business class in the 777 300ER aircraft.","","","Business Class","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S Bajumi","United States","2015-05-27","New revised economy's seating arrangement on ANA's 777-300 ER was a big disappointment. Flew on NH 0007 on May 18 continued on NH 835 on 787 on May 19 after 2.45 transit time. The first flight SFO-NRT was a miserable 10+ hours flight. I didn't expect to see 3x4x3 on a 77W seat plan especially from a 5 star airlines. Food was great and cabin crew were attentive but couldn't make up for the awkward seating arrangement. The second flight was on a 787 with a generous 2+4+2 it was a much better flight and I hope ANA will keep the seating arrangement on a 7+ hrs flight.","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","H Michael","South Korea","2015-05-27","Just completed GMP-HND-GMP for the long Buddha's Birthday holiday in Korea. Despite many negative reviews of 787 seat space I was pleasantly surprised with the amount of legroom I had at 5'11"" and 250 lbs (180 cm 115 kg). I had enough space between my knees and the seat and could extend my legs full under the seat in front of me. I had both middle and window seats. The cabin felt spacious with its large windows and overhead bin design that created the feeling of high ceilings. The automatic ""no shade"" window shade buttons were very effective with 9am clear sunny skies. The AVOD was new and well designed and had a large selection of movies but the flight was short so there wasn't time to finish anything. ANA boards lightning fast. Our flight from HND-GMP boarded 15 minutes late but we still pushed back on time! Airplane food normally receives nothing but bad reviews but I was quite pleased with the meal service (under two hour flight so it was all on one tray). The vegetables fish and noodles all tasted fresh and were well arranged. The snack mix is the best. Crispy salty and crunchy! They also had unique drink offerings - Kabosu juice (sweet and tart) as well as their own black tea.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Camillo","United States","2014-04-19","We flew Toledo to Sanford Feb 6th. Since we were the only flight going out that morning we breezed through security. Boarded the plane and sat. Finally the captain came on and explained we had to wait for the fuel truck to come back because we had not received enough fuel. Then we sat waiting for the paperwork. We finally took off 45 min. late not making up any time in the air. When we approached Sanford the captain came on again to inform us we now had to much fuel and would be circling the airport until we burned it off. 45 mins later we landed. All this plane does is fly back and forth between Toledo and Sanford. You'd think the fuel people would know exactly how much fuel is needed for each trip.","","","Economy","","5.0","5.0","4.0","0.0","0.0","","","5.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brian Lachance","United States","2014-04-14","I have been flying between Orlando-Concord for the last 10 weeks. Not once have they been on time. People at Orlando/Sanford are rude and inconsiderate. They view selling you a ticket as a favor. Last flight into Florida tonight and as usual they are late.","","","Economy","","","3.0","1.0","1.0","0.0","","","3.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Rahul Sivagaminathan","United States","2013-02-06","ORD-CVG. They delayed my wife's flight by 5.5 hours after the flight landed because the crew were not ready. I have used them only twice and they delayed flights not because of weather both the times. A very unreliable airline.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Gene Eatinger","United States","2013-01-11","I got delayed for a day in Dallas-Ft. Worth due to snow there on a Phoenix to Kansas trip. Granted it was Christmas Day and employees could have been short-handed but frankly American seemed quite unprepared to deal with the chaos and re-scheduling necessities that ensued. Customers were obliged to wait in long lines to re-schedule with few ticketing or gate agents to assist them. Next day was worse with no more employees in sight to handle the customers. Gate staff were swamped and customers departing to different destinations were on top of one another at the same gate awaiting delayed flights. Fortunately I encountered helpful American Airlines and airport staff that humanized the experience and assisted me.","","","Economy","","2.0","2.0","3.0","2.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Lisa Noel","Italy","2015-01-15","I just flew on a Milan-Miami route with AA and thought the interior was extremely run down and dirty. No personal TV's poor choice of 2 films for a 10 hour flight cheap headsets dirty and broken toilets and disgusting food. My kids flew over thanksgiving one from Dallas to Madrid and another from JFK to Milan and the plane conditions were the same. Will never fly again AA on International flights!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Jensen","United States","2015-01-14","NRT/ORD 777-300 I hesitated booking F/class on AA even with award travel because of their flight attendants' general culture of hostility towards passengers but I reasoned I'd be asleep for much of the flight. We sat on the tarmac for 45 minutes before taking off. When returning to my seat from the lavatory after we'd finally reached cruising altitude a flight attendant looked at me coldly and barked ""Put your seat belt on!"". There was some turbulence but this was not the way to handle it. The purser was friendly and efficient but he referred to my husband as ""Mr.---- "" and called me ""Dear"". The new seats were very comfortable though and I liked that my husband and I could spin the seats to face each other while dining (although the food was surprisingly bad). I slept well on the comfortable flat bed. If the food and service were comparable to the seat it would have been a great flight. Until then I'll continue to book transpacific premium travel on Asian carriers.","","","First Class","","5.0","5.0","3.0","2.0","2.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","K Baker","United States","2015-05-25","JFK / NRT (First Class) NRT / JFK (Business Class) - The service provided on both sectors was seamless. I opted for western meal outbound and Japanese meal inbound. No complaints with food or beverages (Krug champagne in First only). The seats in both classes appeared similarly comfortable. ANA deserves their 5 star rating as service is top notch. Skip the lounge in JFK as nothing worthwhile but Narita lounge quite nice and beautiful airport views. Luggage appears immediately at both airports.","","","First Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Thakur Ujjwal","United States","2015-05-18","NH171 SJC-NRT. NH827 NRT-DEL. NH828 DEL-NRT. NH172 NRT-SJC. Not sure how this airline got so many positive reviews. I flew round-trip from San Jose to New Delhi and this was by far the worst experience. The seats are so uncomfortable that 9 hour feels like forever. The quality and quantity of meal is below standard. I had a funny incident where flight crew offered me Ice cream and immediately took is back saying ""sorry this ice cream is not part of your special meal"". The IFE was a joke. Just few movies in each category. If you have other options avoid this airline. forget all that Dreamliner experience I bet you will crave for comfort!","","","Economy","","3.0","1.0","5.0","1.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Rohrer","United States","2014-04-14","Flew round trip from Allentown to Orlando/Sanford. Was a little worried as I never herd of Allegiant before and that the planes are old but we had no problems and they were on time. I would use them again.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Crownover","United States","2014-04-14","Abysmal. We were notified a mere hour before our flight that it had been delayed a full 25 hours and procuring vouchers for our hotel was like pulling teeth. Additionally Allegiant refused to cover the taxi fare that we had accumulated as a result of their screw-up. Their representative said that it should be ""good enough"" for us that they were ""accommodating [us] with a replacement flight!"" I spoke with a few travel representatives about this issue and they informed me that this sort of thing happens all the time with Allegiant.","","","Economy","","","3.0","3.0","3.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","R Lubbers","United States","2012-10-15","RT from MLI to LEX involving connection at ORD each way. I have been flying for 45 years - this is without question the worst possible round-trip experience I have had. We were 90 minutes late leaving MLI (first flight of the morning) due to problems with a thrust reverser. Had a 45 minute wait. Overheard the pilot tell another passenger what the problem was - why was there never an announcement to the rest of the passengers? As a result we arrived ORD 15 min too late to make the connection. Next flight to LEX was 6 hours later and was sold out - next possible seats were 9 hours later. American did agree to let us travel to Louisville (SDF) instead but had to rent a car with a hefty drop charge. Finally arrived in Lexington 3.5 hours later than planned. Return trip a few days later was worse - left LEX and arrived ORD on time. Had a 2.5 hour layover. The time came to board with no announcement. 30 minutes later told the aircraft had landed and we would board ""shortly"". Another 30 minutes passed and the gate was changed requiring a hike down the concourse. Finally boarded 2.5 hours after original departure time. Clearly there were mechanical issues at work and AA does not want to admit to them. I would avoid this airline completely in the future but unfortunately their competition is equally indifferent to passengers and equally incompetent.","","","Economy","","1.0","3.0","2.0","3.0","0.0","","","3.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","L Lehnert","Mexico","2012-10-01","GDL-LGA via DFW: I had two American Eagle flights on last week's trip from GDL to LGA via DFW. The flight to DFW from GDL was on a plane with 2 seats on one side of the aisle and 3 on the other. I had one of the 2 seats. The seat was fine and there was no one sitting beside me. Overall the flight was comfortable and the distance between the seats appeared to me to be somewhat greater than I have seen in coach on a major rival carrier. The flight was half-empty. The return flight from DFW to GDL was on an Embraer with 1 seat on one side of the aisle and 2 abreast on the other side. I was in the single seat. This flight was full. A smooth flight with a smooth landing.","","","Economy","","8.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","R Wilkinson","United States","2012-09-16","IAH to LAX. This was a pretty standard flight. The plane was small and the seats were uncomfortable feels like taking the bus but for a short flight it is hard to complain too much. The plane was a commuter with 2 sets on 1 side of the aisle and 1 on the other. I am 6'5 so my knees constantly dug into the seat in front of me and turbulence was painful like most economy class seats. The service staff was among some of the most friendly I have seen on a domestic airline but I'm sure that it varies from flight to flight. Captain displayed good communication with the passengers. Offered the usual non-alcoholic drinks in a small cup. I can't give any airline a good ranking on food and beverage that will charge for a bag of crackers. The flight departed and arrived on time however at LAX American Eagle crams you into a shuttle shoulder to shoulder to go to the main terminals. Overall not a bad experience and I will probably use them next time I fly to LAX.","","","Economy","","5.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Thorpe","United Kingdom","2015-01-14","I dread flying with American Airlines but with their association with British Airways (Who are fantastic) I have to for internal American Flights. Last flight was from Boston to New York with an onward BA connection to London. Arrived at Boston airport for check in very rude AA check in attendant who was unhelpful and just plain miserable. Onwards to the departure gate screens indicated a 25 minute delay. Was not too concerned as had around 4 hours to connect onto BA flight once landed in JFK. We then spent 2.5 hours waiting at the gate with hardly any communication from AA staff apart from ""Its a weather delay"" turns out it was due to a faulty aircraft door. Anyway the four hour connection time was fast approaching and people were starting to become annoyed and very irritated. Finally ushered onto the aircraft at speed as we only had a window of 25 minutes to board and be airborne if not flight would be cancelled as the crew would be out of hours. We boarded the aircraft and took off with around 4 minutes to spare. Seatbelt signs stayed on for the whole flight and apparently due to adverse weather the crew would also remain seated so no food or drinks would be served. I have honestly never been on an AA flight whereby the crew are smiling happy to serve you and are actually grateful for you flying with them and I have taken around 8 AA flights including across the pond the attitude at times is appalling. On the same holiday I was on a delayed Delta flight from Atlanta to Boston and the difference between staff was unbelievable was even given a free beer and sincere apology for the delay and more importantly was kept informed and the crew were cheerful and happy. AA manners cost nothing!","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","V Pili","United States","2015-01-14","I am a long time traveler and loyal to American Airlines however whoever designed these ""new"" planes must have been 2 feet tall. The design is terrible. I am a slim 5'10"" and sat in a ""premium"" economy seat from Washington DC/LA on a nearly 6 hour flight. I sat next to two other tall people making it even more unpleasant. I will start with the good American has finally come into the 21st century and provides individual screens for in flight entertainment but still not nearly as good as Virgin America which also offers many free viewing options TV etc. Chargers USB are improved as well. Now the bad - the leg room and more so the seat/tray table configuration (even in premium) is appalling and even worse if the person in front of you reclines their seat which is highly likely. In my case they did and my drink ended up in my lap. If the seat in front is reclined you are pretty much trapped. The head rest ""wings"" that allow you to rest your head from side to side are so small anyone with a normal size head could not possibly use. They are ridiculous. The seat pocket basically holds nothing forget stocking up on magazines and books for your long flight as you will be carrying them in your lap or chucking them on the floor. Though it's nice to fly in a nicer and newer plane it is just shocking that no consideration was given to traveler comfort on these new planes especially if you are a over 5'2"". Not sure how the American or Boeing CEOs didn't catch this. They must have only tested out first class or they are all really short!","","","Premium Economy","","2.0","1.0","3.0","1.0","2.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jayant Biswas","India","2015-05-05","Narita to San Jose 2 May on the Dreamliner. Seats are a bit narrow but excellent service. Food service good though limited choice. Drinks options are satisfactory. Lots of turbulence during the flight but pilots made no announcements on the weather. Crew were always smiling and made rounds to keep the passengers comfortable. Took off quite late from Narita and so arrived late too. After landing the crew continued to help out passengers with their infants or organising the luggage even at the immigration counters. Very helpful crew.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Paul Lambert","United Kingdom","2015-04-23","MUC-HND 2 April. HND-MUC 18 April Economy. Responsive and friendly staff and nice food. However the legroom was extremely tight the worst I have ever experienced on long haul. And this on the new B787 Dreamliner. Would definitely avoid this airline in the future.","","","Economy","","3.0","1.0","4.0","5.0","3.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Griffin","United States","2015-04-19","April 2015 HND to SIN. Dreamliner. Aircraft cabin crew food and beverage and entertainment module all excellent. Ground crew very nice. The beginning of my flight journey stateside on UA was Grade D whereas ANA was a strong A.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Connelly","United States","2014-04-14","Was supposed to fly from Belleville IL to Sanford Fl. The weather was horrible in STL area and there were tornado warnings issued. It took me 3 hours to get to airport which would usually take 1.5 hours. I tried to call the airline to report that it was dangerous for me to travel but I was on my way. There was a 30 minute wait to speak with a human. When I arrived at the airport the plane was still there but they said that they closed the door already and could not let me on. The plane pulled out ten minutes early. I was standing there watching the plane pull away from the jetway. No refund no sorry we left early and didn't let you on. nothing. I will never use this airline ever. Terrible customer service.","","","Economy","","","0.0","1.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Cook","United States","2014-04-10","We flew Concord to Orlando and back with Allegiant and we loved it. We were careful to read all the rules about baggage etc before we got to the airport so we had no issues there. Yes you do have to pay for even a soda on the flight but it was not a big deal. The flight was comfortable the attendants were nice the flight was a little delayed but not by much and certainly no worse than any other airline. I really don't get all the complaints I have seen on other reviews. I really liked Allegiant!","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","P Gieschen","United States","2014-04-10","Flew St. Petersburg/Clearwater to Rockford IL. on April 5. Flight 876 was delayed 2 hrs due to five attendants calling in sick. Once boarded we waited another 2 hours before the maintenance check and paperwork were done. Very poor management and unacceptable for a flight service.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","L Carr","United States","2012-08-20","I fly American Eagle a couple of times a month on business. The flights are almost always on-time. My only real complaint is the condition of the fleet - they really need to update their planes. The planes are incredibly cramped the seats are hard the storage is non-existent some wi-fi would be great for us business travelers. It's confusing that they accept only cash on board for alcohol/snacks when with most other carriers (including AA) it's the other way around. Still it's much better than UA Express to name one other regional carrier I've flown with recently.","","","Economy","","7.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Don Smith","United States","2012-08-05","Four flights. First and second leg out were fine no problems and on time. Return to Dallas on third leg was also good. Last leg home out of Dallas was to board at 5pm Waiting at gate after 5 and agent announced that the flight crew was late. Captain arrived about 5.15 but no Flight Attendant or First Officer. Substitute FA obtained and was told about 5.30 that FO was due shortly. 6pm still no FO but Captain had us board. Sat in hot plane (101 degrees outside) but FA did distribute water. Captain left cockpit returned around 7 pm and told us to leave the plane as he did not know when the FO would get there. 7.15 substitute FO arrived we re-boarded and lifted off from the runway around 7.40 arriving at our destination around 8.30pm. Plane had to wait for ground crew to finish with a Chicago arrival before we could get to the gate. Off the plane at 8.50.","","","Economy","","4.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Kyle Hamrick","United States","2012-06-17","Had a wonderful 1st flight with my fiancé. While we were on a short flight and sitting in coach the flight attendants made us feel as though we were in 1st class! I would highly recommend this airline for anyone looking for a comfortable trip.","","","Economy","","10.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Jon Hersey","United States","2012-06-13","Arrived in Nashville from Miami. Frustrating how much bad service they cram into such a short flight. When we got to our gate we were informed without apology that the gate had been changed. Once onboard it was apparent that we would be served with the same lack of professionalism. Having boarded 20 minutes late the pilot made up the time. My wife fell asleep but condensation from the air unit above started dripping on her. The seat front pocket was torn so badly that their included magazines kept spilling out onto the floor. After de-boarding those with gate checked luggage had to line up in the hall and wait for them. I was pleased that mine was second because it turned out that nearly everyone had a gate checked luggage thanks to more or less standard baggage fees. This made for a very messy de-planing. This is a time when companies like American Eagle should be attempting to compensate for their less maintained appearance by upping the ante on customer service. Sadly they are moving in the opposite direction.","","","Economy","","2.0","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Liam Wills","United States","2015-01-14","AA174 (Raleigh RDU-London LHR) on Dec 23 2014. We initially boarded the old rust bucket that is the 767-300 only to be disembarked a couple of hours later due to mechanical problems. They told us mechanics would have the problem fixed in 2 hours only for the inevitable announcement 3 hours later that they couldn't fix the plane and that we would depart the next morning. AA did provide hotels overnight but it was another 2 hour ordeal with 250 passengers lining up to see ONE representative. The next morning we all made our way to the gate boarded the same plane which the captain announced had been fixed and tested and waited for departure. Only we never departed. One hour later the captain announced the plane was STILL not fit to fly to the annoyance of us passengers. We had to wait a further 7 hours at the airport for another AA rust bucket 767 to come save us from London. After a 24 hour delay and 3 separate boardings for 1 flight we finally made it to London Christmas morning. My return flight (AA105) from London LHR to New York JFK operated on a brand new 777-300 was of course flawless. Lesson learned and tip: Do everything you can to avoid flying the 767 because chances are you won't be flying. They were good planes back in the 90's and 00's but they're unreliable these days. Moreover if you want entertainment and comfort avoid 767s at all costs. Ultimately AA is a good airline if you fly the right planes.","","","Economy","","5.0","4.0","2.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Sekula","United States","2015-01-11","Dec 10 & 15 Economy flights - DCA to LAX & back. To LAX we were forced to sit row 11 even after we reserved ""main cabin upgrade"". Crew member informed us that the aircraft was switched. Then on the way back from LAX to DCA Dec 15 after paying extra for the upgrade ($81 for my husband's 11D & $78 for my 11E - Boarding Group 1 already included) I had to pay on top of that $15 each for Group 1 boarding - the website just did not allow me to proceed with on-line check in! Our multiple calls to Customer Service/their response were really unacceptable! E- mailed the AA Senior Leadership no courtesy response at all. Never again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Lawrence Cohen","Canada","2015-04-17","Flight from Tokyo to Yangon in business class. Seats were the egg shell design fairly comfortable. There were only five passengers in business so we received the absolute best service ever! Food was good but not great. These flight attendants actually smiled and laughed. Now if every flight was like this one.","","","Business Class","","10.0","4.0","5.0","3.0","4.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Lawrence Cohen","Canada","2015-04-17","Flight Chicago to Tokyo in business. ANA seat arrangement and design excellent. Flight was very full so service seemed to suffer. Dinner was slow and it took forever for dishes to be removed. Food was awful. Wine choice limited to two average choices. Notwithstanding these issues a good flight and you are able to sleep in the seats. A mat is a nice addition which makes the hard seat more acceptable.","","","Business Class","","8.0","5.0","4.0","3.0","3.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Yardley","United States","2014-04-09","I have flown with Allegiant only twice round-trip from SGF to AZA. Both times we were always on time or even somewhat early. They deliver exactly what you pay for. From the ground crew to the air crew they are all professional and very pleasant. I only hope they continue to grow and look forward to using them more as they add destinations.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Kant","United States","2014-04-07","TUL to SFB flight and back after a weekend. The main motivation to use this airline was the affordable price and a direct flight to desired destination. We did our homework and were mostly pleased. This airline asks you to sacrifice comfort and charges less for it. If you demand extra they charge you extra. Have your boarding pass ready and be at the airport early. Print out your boarding pass as early as you can to get the best seats it is very important if you would like to sit with the person on the same reservation. Pack light. We just used the carry on allowed bag that has to fit under the seat. This also allows you to go straight to your gate. All check in bags and bigger carry on ones will be charged extra. The seats do not move but bring your own neck pillow. They allow a lunch pack and I had it with me so did not have to buy any food on the plane. Well I did buy a can of ice tea for $2. Bottle of water was also $2. Make sure you have an acceptable credit card for that. Restrooms are free! I did not like that the flights I took were both late. 30 and 45min. Not sure why. Seemed like that the first flight had been placed with the different plane (new airbus) since the seating arrangements were off and the second flight had some turbulent weather. Second plane was really old Douglas 80. Staff were nice and helpful. People do forget that this airline is different and demand the same service as on other airlines. Then they get frustrated if they get charged. I think I will fly again with them.","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","N Osborne","United States","2012-05-28","Service was terrible. I flew from LGA to RDU day before yesterday. I had turned on the call light to get assistance. Attendant stood in the aisle talking to the guy a few rows up twice and never came even to ask what I needed. Someone cut the light off 3 times (and I again called). No one ever came to acknowledge the light much less to see what I needed. When on my way out I asked if she had seen my light (trying to give her the benefit of the doubt) she said they couldn't move around when the seatbelt light was on. The fasten seatbelt light wasn't on and she was moving around.","","","Economy","","","","","","","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Victor Neagu","Moldova","2012-05-07","DCA-JFK on an Embraer 140. Flight was on time. Airplane has seen much better days FA didn't really care about passengers but overall ok. For such a short flight I have no major complaints. Got me to my destination on time.","","","Economy","","7.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","D Manning","United States","2012-04-12","JFK-ORF. Embraer 145 was very clean and quiet. Flight attendant was polite and helpful. The free drinks were a nice touch and the Captain seemed friendly over the PA system. There was very little or no turbulence so the ride was smooth. I will fly American Eagle again if necessary.","","","Economy","","10.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Riley","United States","2015-01-11","January 1st Denver to Dallas Dallas to Wichita Falls. 5 hour delay in Dallas then canceled our flight. Told us no flights until Sunday/Monday refused to pay for food hotel rental and wouldn't give us our luggage. Ended up paying for my own hotel and splitting a rental with 3 other passengers. Luggage still in Dallas with no eta to get to me. 3 different calls to make a claim on luggage all three have said different information messed up my address each time and can't tell me why it wasn't delivered on next flight. Zero customer service. I will never fly AA again. I'll drive to Dallas and pay 3x as much to park my car to fly with anyone else.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","W Simpson","Thailand","2015-04-10","BKK-HND on 787 cabin typically sterile in the interior design style that is an ""art form"" in Japan. Cabin service was abysmally slow - 1 hour and 40 minutes for drink and meal service to begin. No explanation given as to why there was a delay. Once completed the cabin service area became a hub for Duty Free dispensation for the remainder of the flight with staff arriving and departing from all directions through the Business Class cabin to take orders and deliver goods all of this at the expense of the well-being of Business Class passengers. Return flight HND to BKK on 787 was much better organised than the outbound catering-wise and there seemed to be none of the Duty Free bonanza sale to disturb the Business Class cabin. Overall rather disappointing for the reasons given and the lack of effective response to the issues raised. Check in at HND was slow with only 2 of 4 Business Class counters open at what must be their hub.","","","Business Class","","7.0","3.0","3.0","4.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","T Samnuan","Thailand","2015-04-01","SIN-HND and NRT-SIN while the overall service was good as usual but the seat is truly uncomfortable instead of normal design of reclining seat their seat is quite different that resulted in less frontal space!","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Ryan","United States","2014-04-06","Flew yesterday with my family to Orlando for Spring Break and the flight was great when your on a budget this is the airline to choose. I read all the negative comments but every airline has delays. I fly for business at least once a week and I can't count how many times I have been delayed for numerous reasons. Direct flight was a big plus and Orlando/Sanford is an easy airport to get around in and you are out the door with your luggage in 20 minutes once you land. I will definitely use them again!","","","Economy","","8.0","3.0","5.0","3.0","2.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Gallagher","United States","2014-04-03","We flew from Las Vegas to Honolulu on March 27 2014. Flight to Honolulu had no problems or issues at all it was on time and everything went smoothly at the airport. Follow their luggage guidelines and check in online and you won't have any problems. Flight from Honolulu to Las Vegas was delayed 4 hours 15 minutes but they did give each person in my family $16 in food vouchers to use at the airport the problem was because of the delay we missed our shuttle from the Las Vegas airport to the parking garage where our car was. When I asked an Allegiant employee for some suggestions she just said I would have to get a taxi. When I checked in online 24 hours in advance for our flight home I was able to check everybody in except for myself (we had 10 people total). I tried to check myself in online a few hours later and it worked fine I just didn't get to sit by my family during the flight. There is no inflight movie so bring something to do. The seats are super small and there is not much room. No food or drink not even water is given unless you pay for it with visa only no cash. We got extremely affordable flights to Hawaii and otherwise would not have been able to go if it weren't for price Allegiant offered. You give up luxury and service for affordable pricing which I think is fair.","","","Economy","","5.0","2.0","4.0","0.0","1.0","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","E Bandlow","Japan","2011-09-15","DTW to ORD. ERJ 145s are a little claustrophobic for tall people. Good enough plane for the 52 mins flight to Chicago. Wouldn't care for a much longer flight on one though. Flight attendant was very cheerful.","","","Economy","","5.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Sergio Pereira","United States","2011-08-04","MIA-CLE a 3 hr flight on an ERJ 145. Very uncomfortable for the length of the flight and I am a small person. The only plus side was that being Executive Platinum I was offered free cocktails which was a nice gesture.","","","Economy","","5.0","","","","","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","David Naert","Belgium","2011-08-04","ORD-YYZ and YUL-ORD. Comfortable flights free drinks (non-alcoholic). YUL-ORD delayed to oil problem with one of the engines but were kept regularly informed by flight crew.","","","Economy","","8.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Liveris","United States","2015-01-11","On flight from Austin TX to Manchester UK on 12/21/14 - paid for the additional leg room which could be better but was ok however the seats are the most uncomfortable seats ever. The more leg room you get the narrower the seat gets! 8 hrs in a cramped seat is ridiculous. My husband and I had seats 15a & b and left the armrest up between us to give us room for our arms the passenger in seat c I am thankful to say did the same thing. Seriously removing rows of seats to gain additional leg room is one thing but reducing seat widths to cram in more seats is in my opinion the most ridiculous idea they ever had. The staff were not the best and a little on the rude side. I have flown AA every time I had flown to the UK but I am considering a different airline for future trips due to the seats mainly. The captain did a great job - the entire flight was smooth.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Woodfine","United States","2015-01-11","I had to book a flight from Orlando to Manchester UK the day after Christmas for a family emergency so naturally looked for the most affordable flight which by a few dollars was AA also taking into account flight times. I have flown this route with many other airlines in the past and AA was by far my worst experience. Flight left 40 mins late but did make up the time with a tail wind so we arrived on time. Some of the cabin crew were downright surly others were very pleasant. As I can't sleep on planes I rely on watching movies to pass the time but with no in-seat screens there was nothing to watch. I will never fly AA again even if it saves me money.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","L Matt","United States","2015-03-25","NH11 Chicago to Tokyo March 16 2015. I flew in First Class from Chicago to Tokyo. The suites are excellent the plane is clean the flight attendants are nice and caring. There is no better first class product out there.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Charles Green","United Kingdom","2015-03-18","In all respects bar one my experience of flying with ANA was a perfectly adequate one. Both flights were taken in Business Class. The first was from Dusseldorf to Toyko Narita on a 787. The second was from Tokyo Haneda to London. In terms of cabin ambience seating and IFE both flights were fine. The ANA business class cabin interior feels a little sterile but the seats are comfortable with plenty of personal space and a decent sized IFE screen. The selection of IFE programming could have been more extensive but it was sufficient. Noise cancelling headphones were supplied on both flights. The amenity kit was also fine but didn't stand out. Cabin service was efficient but lacked finesse or genuine attention to detail. Serviceable is the best way I could describe it. The main issue however was the food. With both a Japanese and 'International' menu offered you might expect the latter to actually cater to an international clientele and on the outbound leg from Dusseldorf to Tokyo it did with an accessible selection of options appealing to a wide variety of tastes. However on the return journey departing from Haneda the ANA 'Connoiseurs' international menu was provided (along with the standard Japanese option). This offered an unappetising 'amuse bouche' involving bamboo shoots in apsic and herrings followed by an equally unappetising soyabean milk bavarois with sea urchin jellied asparagus and smoked scallops (all cold) with no other options available. Only the main course a combination of hamburger patty small piece of beef and egg plant in an unidentifiable sauce was even vaguely appealing. Unless you wanted 'tilefish' or a pasta option that sounded even less pleasant. I have no problem with airlines trying to make their food more interesting but when you have a captive audience stuck on-board for 12 hours trying to push the envelope with left-field combinations like soyabean milk bavarois and sea urchin is taking things too far. Especially when it is the only option. It might be something that would appeal to an adventurous diner in an expensive restaurant but not a tired hungry passenger on board a long flight where the food is being prepared in a small galley from pre- prepared ingredients. 30000 feet in the air is not the place for culinary experimentation. Add to that the fact that options for the second meal during what is a long flight were uninspiring to say the least (although more appetising and less avant garde) and for the first time in a long time I actually regretted not eating a proper meal before I boarded my flight. After 12 hours on board I arrived at my destination feeling pretty hungry. Was it enough to put me off flying ANA again. No but next time I will check the in-flight menu before departure and may stock up on snack food before I fly.","","","Business Class","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Frank Catano","United States","2014-04-01","I recently traveled from Bangor to Punta Gorda. Upon check in you are asked to pay extra money to sit in preferred seats unimpressed considering these are 20+ year old aircraft not worth the money. Flight was delayed leaving Bangor due to an issues with the APU. Flight Attendants were uninformative rather sloppy looking the male purser became annoying by always telling people that he was from Hawaii and kept making rude comments about other passengers hardly professional. Landed late into Punta Gorda no apology for the delay just more lip from that annoying purser surprised he didn't break out into another Hawaiian song just so annoy us. Will never take this awful carrier again.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Mohr","Canada","2014-03-31","Plane was supposed to leave Bellingham for Vegas at 9am and arrive at 11am. Mechanical problem's delayed flight until 12pm. At 12pm we were told our plane was flying to San Diego. This caused an uproar. We were told a plane was coming to get us at noon it didn't show up until 9.30pm. We arrived in Vegas at 1.30am Friday. A completely wasted day. Staff were not available for question's while we waited for hours. Allegiant's price for flying is the only bonus. Their entire staff are rude and don't seem to have a clue about how to treat a customer.","","","Economy","","","3.0","3.0","3.0","0.0","","","0.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","H Schneider","Australia","2011-06-25","Flew from Chicago-Columbus Ohio. Flight delayed by 10 hrs. We were told only in 30-60 min. intervals and other airlines which left on time were flying half empty. Similar problem 2 days later going back to Chicago. Will avoid AE in future if at all possible.","","","First Class","","","","","","","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","R Spicer","United States","2011-03-31","San Diego - Los Angeles - Fresno. All the flights on Embraer 140 which I found roomy and comfortable. Leaving San Diego it was foggy and the gate agent was concerned and put us and other passenger on an earlier flight (the flight we were supposed to be on ended up cancelled). On a short 28 minute flight the flight attendant managed to serve beverages to a full aircraft. Our next flight to Fresno boarded early and left early with only around 10 people on board. Basic flight with a drink service and an early arrival into Fresno. American Eagle crews showed they care about passengers helped us avoid a potentially bad situation.","","","Economy","","8.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Jose Montoya","United States","2011-03-23","LGA-ATL on one of American Eagle's CRJ 700. In addition to a great flight and service what impressed me the most was to be on an American Eagle airplane that had been cleaned prior to departure. Attentive crew members and this service and experience is usually not the norm - but this was a great flight.","","","First Class","","10.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mary Kemp","United Kingdom","2015-01-11","We travel by AA to New York every Christmas and always enjoy the journey. We travel economy class therefore no frills nevertheless it's good value the staff are kind and the food and drinks are perfectly acceptable. This year our return journey was postponed due to illness and I would like to say a huge ""thank you"" to AA for their efforts to get us back to the UK. Assistance was arranged at JFK and LHR without which we could not have managed. Excellent service and greatly appreciated.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Laura Mederos","Argentina","2015-01-11","Flight AA900 EZE-MIA I traveled with my husband and we had window and alley seats but they are so very uncomfortable the leg space is almost non existent. The arm rests are very weird because that is where the entertainment control is so you put your arm on the control and it sets of constantly.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Wilson See","Singapore","2015-03-04","SIN-HND (787) HND-YVR (767) SFO-NRT(777-300ER) NRT-SIN (787). I must say I experience much better service with ANA compared to Singapore Airlines and Cathay Pacific. All legs of route services were immaculate. The only qualms I had is the 787 seats which is extremely uncomfortable for a 6-7 hours route flight. It makes it uncomfortable to sleep especially when you choose a red-eye flight. However both 767 and 777-300ER Route were great and comfortable. Adequate leg space. I will fly with them in the future.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Dhillon Sukhman","Indonesia","2015-02-11","CGK-NRT-SFO it was good flight. Friendly crew. Food not that great. Limited options. Nice interior. Overall worth it.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Rupert","United States","2014-03-30","I fly Bangor to Punta Gorda or Tampa/St Pete a lot. For what I save in cost I can't complain. However my attitude is that I am simply paying to get from point A to point B safely and on time - and at minimal cost. That always happens. I've had delayed flights on every airline I've ever flown - except Allegiant. That's simply a coincidence and it will surely happen eventually. It seems people can't wait to post bad news never the good. Allegiant specializes in low cost flights so don't compare them to airlines that hype about making your flight the highlight of your vacation. If you want to pay (a lot) extra for all the luxuries that's your choice - don't fly Allegiant.","","","Economy","","6.0","2.0","4.0","1.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Getz Bob","United States","2014-03-30","Flew from Orlando to Lexington Ky on March 29 2014. Numerous problems from weather delay (understandable) to plane mechanical problems. All the time this was happening there was very little or no communication from the attendants. We were like wandering sheep trying to figure out where to go and what to do. Obviously little or no direction from management as to what to do when problems arise. I will never fly Allegiant again and urge others to consider the same. Flight scheduled to leave at 1.05pm finally left at 7.30pm. Pitiful.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Sara Morgan","United States","2011-02-07","Absolutely appalling. Sat on tarmac for 2hrs 50 mins told staff that I would miss my 1:30am flight to HKG totally indifferent. Wouldn't let us off plane although obvious that we would miss connection. 10 minutes before arriving at Toronto pilot made announcement that Cathay were holding the flight for us - we shot off plane into an empty closed down airport. Cathay had left ages ago and we found out later they will not hold a plane for passengers unless baggage is loaded. Crew lied to us so they wouldn't have to help. We wandered around the closed airport all night and when found AA airline staff were told that we would have to fly back to NY to catch a flight in the afternoon - no compensation whatsoever and arrived in HKG totally exhausted. AA should have met us at gate - we were told later by an AA staff who confided that in her 25 years of work in the airline she had never seen such a decline in customer service. Flight back was also delayed deadheading a pilot - so we waited 3 hours.","","","First Class","","","","","","","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","A Becker","United States","2011-01-17","Gainesville to Miami non-stop. Gainesville airport is only serviced by three airlines so my choices were limited. Flight was OK a 64 seat ATR-72 showing its age but in decent shape. The flight was 1hr 20mins but we were still served drinks. American Eagle is good in that you can pick your seat when you book the ticket online unlike some airlines which charge you. A warning though the ATR-72 has overhead bins but they are too small for regular carry-on bags. Things like backpacks and purses will fit but that's about it. If you do have a standard luggage carry on you will check it in right before you get to the plane and once you get off the plane it'll be there waiting for you. The ATR-72 boards from the back of the plane so pick seats in the back and you'll be off the plane first.","","","Economy","","7.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Tonelli","United States","2015-01-11","My family and I traveled down from Chicago O'Hare (ORD) to Los Cabos (SJD) and back for winter break. The first flight was not good. The seats were uncomfortable and the IFE (even though it was the ceiling types) were not working. All they gave was drinks and food was way over priced. This made a 4 hour flight seem like a 9 hour flight. There were no delays or problems with check-in. On the way back we were delayed a day but that was our choice. The same plane on the way back had a faulty fuel pump and could not be fixed at Cabo. So if they were to fly the aircraft was way overweight. The pilot announced that 20 people had to leave the aircraft or everyone could fly but only 40 baggage could be kept onboard. The flight was full so that would leave at least 200 people stranded in ORD. My family had no intention to fly a 4 hour flight with a faulty fuel pump so we exited the aircraft. Plus who wouldn't want an extra day in a tropical place? American Airlines gave us one night at an all- inclusive resort on the ocean with free transportation to and from the resort. They had also booked us for the flight the next day. That was the good part. The next day the gate was crowded because they were trying to board two flights at one gate. It was a total disaster. We were delayed about 1 hour but managed to get to ORD ahead of schedule.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","E Meyer","Switzerland","2015-01-28","Flight 0267 Munich - Haneda Economy. Very good service very clean plane but terrible seats. Narrowest seat I have experienced on a long-haul flight. Tight seat pitch as well. Absolutely unsuitable for an 11 hour flight. With these tight seats ANA has gone from having one of the best economy classes in the industry to arguably having the most uncomfortable one. I will avoid ANA in the future and either use Lufthansa JAL or Finnair.","","","Economy","","2.0","1.0","4.0","4.0","2.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Vadim Barabash","Canada","2015-01-26","Flight NH801 Tokyo-Singapore. New 787. Excellent service. Great Japanese menu. Terrible seats. Extremely uncomfortable! Suitable for up 3 hours flight but not 8 hours trip. There seats are big mistake. I will try to avoid in future 787 on long routes.","","","Economy","","5.0","1.0","5.0","5.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Patsy Howard","United States","2014-03-30","My grandson was to leave from Punta Gorda at 4.30 to fly to Fort Wayne Indiana and was delayed two times. Finally left at 8.30 pm. My niece just left today from Punta Gorda to also fly to Fort Wayne Indiana and was delayed 4 hours also. My sister is to fly from Fort Wayne to Punta Gorda tonight March 29 2014 and has been delayed four hours also. This is outrageous and I may never use Allegiant Air again.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Thomas Cox","United States","2014-03-30","We were set to fly out of Mesa at 6.45am. Did online check in the night before got in line to check bag at 5.55. After 20 minutes in line we got to the counter checked the bag and the woman said we were too late and would not make our flight! No last call from counter no indication of a problem and this is a very small airport! So we took our bag shot through security and they paged us over the intercom to get to the gate. We got to the gate at 6.25 20 minutes before take off time. We could see the plane there were approx 25 people still going up the steps and boarding. There was no agent at the gate we could not get out there! I ran to the next gate explained and asked her to let us out. She said no one was allowed out inside of the 20 minute deadline. At this point we were 17 mins out. In the end we stood there watching people board they plane take off and we were stuck! When I got back to the ticket desk the woman smiled and said the next flight to my town was in 2 weeks as all others were booked! We had to spend an additional $150 to catch a flight back 7 hours later to a city 2 hours from where we left our car! When we boarded this flight it was delayed because they were waiting for a passenger! She boarded at 1.55 for a flight set to leave at 2.05! We were furious.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","R King","Australia","2010-11-29","LAX-DEN. Very lucky to make my connection off a QANTAS flight from Australia due to delays in LAX security (even though 2 hours between flights). I made it to the gate but then told that I had to get a bus which wasn't arriving for another 10 minutes. This should be advised somewhere because I was not made aware of this fact. The Eagle terminal is ok but nothing to eat other than vending machines. ERJ140 flight across to Denver was very good - I have flown the ERJ a few times on AE recently and it is very comfortable for a regional jet. Had the single seat on the left hand side next to the aisle - fine for a 2 hour flight. Overall I don't mind flying on the ERJ - it beats a turboprop anyday!","","","Economy","","7.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Nilalie","Canada","2015-01-11","I flew from Montreal to NYC and then form NYC to San Juan (Puerto Rico). Staff extremely nice. Planes on time. But most of all we forgot our camera on the plane and they found it and kept it for us at the luggage claim in the San Juan airport.","","","Economy","","9.0","4.0","5.0","2.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Laurel Bailey","United States","2015-01-11","American Airlines seriously needs to reconsider its business plan of overbooking every single flight on one day and how that affects passengers trying to make connections when one flight is late. They also need to train their employees to treat passengers with respect and provide more telephone customer service options that don't leave you waiting 45-51 minutes. My flight was 90 minutes late out of Miami and I therefore missed my connection to San Francisco and apparently every other flight was overbooked for the next 24 hours which is completely insane.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tercon Bojan","Singapore","2015-01-19","The thing about ANA is they have a lot of old planes like this 767-300 that I'm flying today from Shanghai to Tokyo. However the planes are always very well maintained so that you end up feeling like you’re flying in a meticulously recrafted retro cabin. A timepiece! Which kind of has a charm of its own. On this 2:20 min flight they offered an International or Japanese cuisine for the meal. We love Japanese food so we ordered the Japanese meal. However the flight attendant proceeds to tell us that they have no Japanese meals. Business class was nearly empty. We were the first to be asked. Japanese airline no Japanese meal. Anyhow she did eventually find us two meals. I think the pilots were left with no food! They do have extremely polite service though.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Petrovski Karl","Germany","2015-01-14","Took ANA for FRA-HND-FRA. B787-8 and B777-300ER. Both flights were on time. Everything was excellent. The cabin crew was very friendly and caring. ANA is a very good airline and I'll fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Schaumburg","United States","2014-03-30","Flew to Bloomington IL to Sanford FL and likely wont use them again. Paid for carry-on carefully measured bags but made the mistake of stopping at the ticket counter where they said my bag didn't easily fit into the measurement device. Paid $50 extra for checked bag. Others who did not stop at ticket counter had much larger bags and were allowed to carry-on. No complimentary beverages - really? Return trip-although we paid for assigned seats our boarding pass did not have them spent couple hours night before to get them re-assigned only to be told upon boarding that we had to find our own seats - no apology - just ""you will be reimbursed"". We got differing information from every employee we spoke with regarding: extra baggage fees seating assignments how to indicate a lap child etc. Tried to use the Allegiant iPhone app which crashed and would not open. Signed up for text message regarding flights - never got a single one. Boarded almost an hour pre-flight and then sat in the plane without moving for over an hour - no explanation for the delay.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Andy Wang","Canada","2014-03-27","Bellingham to Las Vegas round trip. Surprisingly the trip to KLAS was really smooth. Our personal item was a bit big width-wise but we got through no problem. Our plane arrived few minutes early the staff were professional and humorous (not expecting that) and the seats weren't that bad. The flight was really smooth. The trip back to KBLI was delayed by an hour because the incoming flight from Bellingham was delayed by the rain and even though the plane was parked in the gate both pilots were on the incoming flight. We made up some time because of strong tailwind (the pilots were trying hard to arrive a few minutes earlier). The pilots landed in the wind smoothly. The only thing I dislike about this airline is that you have to pay to select a seat even upon check-in. When you look at the price tag ($400 for 2 ppl round trip) all those pay drinks could be forgiven even the expensive carry-on. I think that you see all those negative reviews because people who had positive experience took it for granted (though really those delays are horrible to hear). I will travel with Allegiant again and hopefully Allegiant will train more professional crews.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","J Drolet","Canada","2010-11-29","Chicago ORD to YYC on a small CR7 jet. Overhead compartments won't take rollerbags so they have to be gate checked. Seats are small & uncomfortable. Fortunately the flight was less than half full so I sprawled out in the 2 economy seats in my row. The CR7 is too small of a plane to fly 3-4 hrs in. FAs pleasant and attentive enough.","","","Economy","","4.0","","","","","","","4.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Matthew Ogilvie","Australia","2010-11-16","DCA-JFK as part of international trip. Check in staff extremely rude and abrasive. Wanted to charge for bag even though I was clearly on an international ticket. Problem solved by Admirals Club staff member who was superb and redeemed the flight. Was not warned that small Embraer cannot accommodate carry-ons which lead to delays and confusion during boarding. FA was unfriendly and seemed utterly disinterested in safety demo.","","","Economy","","2.0","","","","","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","S Wijesinha","United States","2010-10-27","DCA-JFK-DCA ERJ 140. Outbound flight was very good with on-time service an efficient and pleasant flight attendant plus informative crew. The inbound flight left the gate on time at JFK but didn't take off for another hour. Flight attendant provided minimal service. The outbound aircraft was newer but both were clean though the ERJ 140 is not comfortable due to the curvature of the fuselage at floor level. Checked baggage and valet cabin bags were delivered promptly. Overall this regional connector was acceptable for a flight of less than an hour not counting the pre-takeoff delay at JFK. Ticket price was higher than justifiable for this short flight.","","","Economy","","6.0","","","","","","","1.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Berry","United States","2015-01-05","Flight 3314 supposed to depart 845pm. Six gate changes rude staff. An hour and counting delay while we wait for catering truck. I hate flying American. Will use it only as last resort now.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Nathan Smith","United States","2015-01-05","I have flown American Airlines over 60 times in 2014 without issue. I must say the customer service is much better than a couple of years ago and now with US Airways part of the family the ability to travel to about any destination you desire is there. I will continue to fly AA and with new planes new look and better customer service I will enjoy doing so.","","","First Class","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","McCullough Mark","United Kingdom","2015-01-14","Haneda to Hiroshima on 787-8 was the best domestic flight I've had! Great terminal great ground and inflight service. Premium lounge at Haneda good but nothing to eat. But the onboard light meal was very good indeed. 787 was great. This screen requires me to review IFE but I didn't use it so ignore my score.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-12-18","NRT-ITM. B767. Taking profit of their Yens10000 offer for any Star alliance arriving passenger I booked a 5.55pn connecting flight to ITM. Fortunately my UA flight was on time immigration luggage delivery and customs very fast so NH kindly anticipated my flight to ITM for the 5.10pm one w/o fine. Lucky was I as a sudden fog invaded NRT delaying everyone. (I discovered arriving at ITM that my planned flight had been cancelled). Anyway we stayed 2 hours in the 767 constantly informed with free refreshments and apologies.","","","Economy","","9.0","3.0","5.0","3.0","3.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Marie","United States","2014-03-26","Flew from Clearwater St. Pete to Grand Rapids MI. Many people on the flight paid extra for reserved seating and had to sit where there were seats left. They said over the loud speaker that the seating was basically screwed up people who were assigned seat b were supposed to sit on seat c and so on and so on. The flight attendants were not really any help at all. In fact one of them seemed very irritated with the passengers that were complaining that they had paid extra for reserved seating. There were several boarding passes that had duplicate seating. Some passengers gave up their seats so families could sit together. After we boarded the plane we backed out from the gate and sat on the tarmac for 50 minutes before we took off. No explanation. Oh but they gave us free bottles of water and a mini pretzel bag. I guess that was supposed to make up for it.","","","Economy","","","2.0","2.0","2.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","N David","United States","2014-03-24","Months ago I purchased a flight from Allegiant for this morning checked in for my flight online last night and loaded the boarding pass on my phone with Allegiant's app. I had no bags to check so I was ready to go. When I got to the security check point the app crashed and as it died it took my boarding pass with it. OK. I went to the Allegiant ticketing counter told them the app crashed and even after I connected to wi-fi it would try to ""reload"" but failed every time and that I needed a boarding pass. They said that it was impossible that boarding had started and no agent computer or app could produce a boarding pass now. 30 minutes before my flight was supposed to leave they started paging my name. This was a small airport TSA had no line the gate was around the corner. I could see the person paging my name. Unless your travel is strictly leisure and it doesn't matter at all if you get to your destination not avoid Allegiant like a plague. Cheap is nice until cheap fails.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","A Lozhkin","Russian Federation","2010-09-24","DCA-JFK. Truly appalling experience. Apart from the 2.5 hrs delay due to which I missed a connection display of apathy indifference and condescension from multiple employees. The ground staff at DCA couldn't even advise if the incoming plane was in the air or not instead kept drip-feeding announcements of 30 mins delay each time. The lady didn't even have the decency to call JFK and explain my situation. At JFK in the middle of the night no AA staff was to be found finally a supervisor appeared at 5am and just sniggered at my problem of having missed the flight to Korea - not their problem apparently. The plane was shabby dirty and windows were barely kept together with a sticky tape.","","","Economy","","","","","","","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Liam Buckley","United States","2010-09-01","XNA-ORD-XNA. First class seats comfortable but overhead storage limited as the singe seat side on CRJ has had the bins removed. 3 Rows of first class on CRJ in a 1+2 format. Under seat storage is ample allowing 2 bags to be brought on board avoiding their annoying valet bag service that can take 30 minutes from landing to complete. In flight drinks and snacks very nice with pleasant FA - Gate agent was awful and tried to stop anyone bringing 2 carryons on (1 personal item and a bag that fits overhead) - young and impetuous. The addition of First Class on their CRJ has been a definite boost for this carrier - even in coach their drink selections have got better. Now I seek out CRJ flights.","","","First Class","","9.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","A Jalandoni","United States","2010-08-13","ORD-EVV on ERJ-145. Efficient and friendly male flight attendant. Plane small but overall fairly comfortable clean and well maintained. Flight attendant did a round of drinks and came back to offer seconds. On time departure and good service. Not bad for such a short flight.","","","Economy","","9.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ruggero Pastorino","Italy","2015-01-05","Supposed to leave Miami to Milan at 14.30 but delayed twice. In the end we left with 4 hours of delays. The plane was an old fashioned 767-300 seats were small and dirty. Entertainment was overhead screens far from our seats. A real nightmare.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Bragg","United States","2015-01-05","Flew First Class from Buenos Aires - Dallas/Ft Worth on a 777-200. The seats while dated are roomy with lots of leg room and storage space. Boarding was quick although the agents and gate security at EZE leave a bit to be desired. Our flight attendants were ok nothing remarkable. Food was filling and of fair quality. The seat is lie- angled and not super comfortable but comfy enough to relax and watch the dated IFE. I can't complain about sitting in First Class on this 11 hour flight but the whole experience was just mediocre.","","","First Class","","5.0","4.0","3.0","4.0","2.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","D Graubard","United States","2014-12-10","NH 12 Business Classk NRT-ORD on 1 December. 777-300. ANA Lounge had good food and drink but it's a windowless set of rooms - too bad you can't see the tarmac. Showers were excellent as I was connecting from an overnight flight from Bangkok so it was refreshing. Boarding was on-time with the friendly bow from the gate agents. Welcomed on-board and attended to by a multitude of gracious attendants. Departed on time for 11 hour flight. Meals were good but menu confusing as it had listed 4 meals yet only 2 were served. Went with a mix of western and Japanese meal options and both were tasty - steak cooked well and pork noodles delicious. Small mattress and nice blanket provided for sleep - but the cabin temperature was insanely high. Both myself and my travel companion were sweating trying to sleep. That was the only complaint from this flight and would deter me from using ANA in the future. Seems like many Asian airlines are now keeping the heat on compared to airlines in the Americas. In-flight entertainment was ok - not a great selection which took away from the experience. Arrival was on-time and quick luggage retrieval.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Thomas Stewart","United States","2014-11-17","Wonderful caring crew both from Tokyo to Okinawa and especially from Okinawa to Tokyo. Didn't have enough time to easily make our international connection to Calgary CA but thanks to desk crew at Naha moving our seats up to the front of the plane and all the good customer service people on the ground in Tokyo who rushed us on the first bus led us through Nakita in Toyko security etc. Talked to flight crew waiting for us as she literally ran with us and we made that flight miraculously. Never have we experienced such wonderful customer service and they are to be commended.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Malnourie","United States","2014-03-24","We were supposed to leave Bismarck ND on Sunday March 23rd at 12.50 pm. We were all loaded and sat at the terminal for 15 minutes when the captain came on and said we would not be going to Las Vegas in this plane. They would try to fix this one or send another from Las Vegas. Two hours later told us this flight had been cancelled. Nobody with Allegiant would talk or offer any explanation. They offered a phone number that said to go to the website. That's it. After finally getting the info from the website it says we will leave the next day after another Allegiant flight. We should be leaving before that flight.","","","Economy","","","1.0","3.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brenda Rarick","United States","2014-03-22","I booked a flight on January 3 2014 to fly from Orlando to Newport News on March 24. On March 18 I received an email that all flights to Newport news were cancelled for the month of March. I was left scrambling to book a new ticket on another airline. No help from Allegiant customer service booking at short notice on another airline was expensive. No explanations for the cancellation and no concern for my situation. The flight was to my daughter's wedding. I have never had an experience where you booked a ticket and the airline cancelled without offering options to get you to your destination.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Philip Whitehead","United Kingdom","2010-06-06","I flew American Eagle between San Diego and Los Angeles International to catch an onward flight to London. The service was excellent on this very short flight (27 minutes). The flight attendant was friendly and diligent and made sure that everyone got a drink even though we were landing as soon as we took off. The flight left on time and landed early - can't ask for much more than that.","","","Economy","","10.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Liam Buckley","United States","2010-05-06","PHL-ORD-XNA. With a little luck I experienced the new First Class on American Eagle on their CRJ aircraft. I say luck as there is no clue that there would be first class on the flights - seat selection map was as normal - all one class but I happened to pick in the first 3 rows and got a first class seat FA told me that there is no priority given to frequent fliers and I felt that is an oversight by AE to show off their product to their best customers. Seats will be sold as first class from July 1. Seats were very comfortable - in fact the most comfortable American Eagle flights I have had! One downside is the loss of the overhead on the single seat side (there are 3 rows of 1+2) and one of the remaining bins contained an oxygen canister. Maybe AE missed a chance to put some full size bins on the one side? Definitely a step in the right direction for AE and I will no longer avoid their CRJ aircraft (as I do the Embraer).","","","First Class","","8.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","L Scheer","United States","2010-03-10","CLE-LGA JFK-CLE. I needed to get to NYC early to catch an international flight leaving from EWR (due to airline changing airports) and this was my only option at the time. I checked the seating chart and also called customer service to see what the flight load was and the rep said the plane was pretty full and for $50.00 I could do a same day confirmed standby so I did. I arrived at CLE gate to find only 7 passengers on the flight. What a rip-off! The FA was nice BOB for snacks. Return flight was much better flight was passengers PAX total . FA was great and very personable. Many carry-ons were gate checked and were received shortly after landing.","","","Economy","","5.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Lawrence Cheah","Malaysia","2014-12-29","AA63 CDG to MIA AA931 MIA to EZE AA990 GIG to MIA AA62 MIA to CDG. Worst cabin service unimaginable seats still using the ancient TV screens on ceiling on Trans Atlantic and South American flights! Imagine looking at a small screen on top of the ceiling during a 10 hour flight. They only screen 1 movie on the entire flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Tse","United States","2014-12-29","Flight from Miami to Phoenix flight 303. First class was a major disappointment from old plane to slowest service ever no pre-flight drinks and then waited over 1 hour before a beverage was served. Sorry to say the New American feels like to old AA famous for poor service. Loyal US Air at least they tried and had a sense of urgency.","","","First Class","","2.0","4.0","1.0","1.0","2.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Dizon Marie","Philippines","2014-11-12","Flew business class MNL-NRT-LAX and back. Food was better the last time I flew with them (2 years ago). Service a hit or miss - sometimes you get a friendly FA sometimes you come across a robot-like one. On my return trip I checked in 2 pieces of luggage one weighing 23kg and the other 33kg. The lady at the check in counter said I needed to pay 200usd for the overweight baggage and I was horrified. I said but my other bag is just 23kg! Then I should just transfer 1kg of my heavy bag to the lighter one. I was in disbelief! I felt like I was flying economy for the treatment I was getting. Remedied only when I had asked her to call her supervisor.","","","Business Class","","6.0","5.0","4.0","4.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Lau Ni","Macau","2014-11-06","Took ANA for HKG-KIX-HKG on 31 Oct/3 Nov. Flights all departed on time - the late arrival on the return leg was due to traffic conditions at HKIA. Food was good and in good portions with frequent water runs and snacks. Seat was rather hard (B767) but leg space is good. IFE was rather limited but with quite good movies. Overall good flight experience.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Michael Shirchenko","Canada","2014-03-22","Flew from Niagara Falls to Sanford. Flights were on-time. No frills airlines but additional charges were excessive. Normal checked baggage with other airlines is 50lbs. With these guys its 40lbs. Had to pay additional $150 for overages. Convenience has a price tag other than that I would fly with someone else.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Cook","United States","2014-03-19","We flew the Charlotte to Orlando route and had a great experience both ways. The flights were a little delayed but no worse than any other airline and one delay was truly weather related. You do have to pay for every bag soda and snack on the flight but the flight was literally 1/3 the price of other airlines so I didn't mind spending $13 for a bag or $3 for a soda. Flight attendants were nice flight was comfortable...no complaints here.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Frank Cava","United States","2010-01-17","Commuting from the midwest to Boston every week I have taken dozens of flights with American Eagle typically on a Embraer regional jet with the 1x2 seat layout. Presuming pricing is equal they are my preferred airline due to the Embraer aircraft. That said - pricing is all over the board. I may pay $200 one week and the next week the same flight is $400. I have preferred status so I always have access to the exit row (9 or 11) which are the only reasonably comfortable seats on the plane (1a is also ok if you have no Carry-On). Attendants are pleasant and attentive. Complimentary beverages are served but no snacks. Because the plane is small boarding and deplaning is quite fast. American Eagle allows gate checking of carry-ons which is necessary if you are taking anything more than about 9"" in depth. I have actually bought a rolling computer bag specifically because it is the size and shape of the Embraer overhead compartment. Don't expect a standard roller bag to fit - they don't even get close. Biggest complaint is overhead light maintenance - at least 1 of 5 flights the overhead light is burned out. 2nd biggest complaint is temperature. The front of the plane is hot and the rear is cold. The exit row gives extra legroom but it also is a cold seat in winter. Keep you coat handy. Overall it is a reasonable flying experience if you can keep from changing planes in LaGuardia.","","","Economy","","8.0","","","","","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","S Reay","Australia","2010-01-01","Toronto to La Guardia. Very helpful at check in and gate. Small old aircraft but nice flight attendant on board and served a drink on the short flight. Age of airplane was my only concern.","","","Economy","","6.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Vic Stark","United States","2014-12-22","Round-trip from Miami to CDG Paris. Cabin seats with little to no leg space and I'm not a large person. I passed on the food on the return trip as the chicken dish on the trip from Miami to Paris was lukewarm and horrible. In recent years I have seen fares on the international flights rise rapidly and in my opinion they have done little to justify the price increase. In the future I will look for another airline.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Russell Conyers","Bermuda","2014-12-22","Give credit where credit is due-on the 16th of December I boarded AA193 in First seat 3E to connect in JFK to AA1416 to BDA also in First seat 3E. Due to a technical fault we had about an hour delay in BOS and I was concerned that I (and my fellow connecting passengers) would miss our connections. The captain did his best to make up time and after arriving at the gate (12) the lead flight attendant asked passengers not connecting to remain seated and let passengers with connections to disembark first. My BDA flight was at gate 40 and I made the fligh t- with moments to spare! Upon arriving in BDA was very surprised to see that my 2 bags had also made it. Thanks AA for a good team effort - and please put the dinner service back on that evening flight.","","","First Class","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Peter Marsina","United States","2014-11-06","JFK-NRT new first class seat. The suite was spacious bed comfortable. The only drawback is that you can’t really see out of the window unless you lean forward. The service was superb. The two flight attendants working the F cabin were both just wonderful and so helpful. There was no request I could not make. My glass of Krug was always full and caviar was replenished as soon as I finished it. I opted for the Japanese menu and the food was exquisite (getting caviar or dessert from the western menu was not a problem at all). The TV screen was big and IFE options were great watched a few movies before dozing off. I loved the Rimowa amenity kits they are well built and actually can be reused. I’ll give the skincare seems nice. The bathrooms were small for F cabin but at least there were two of them. They were cleaned after every use so spotless and pleasant to use or change in. Also the PJs are not so luxurious (but comfy enough) they make up for it by distributing cardigans as well. Overall this was an excellent flying/dining experience I would recommend ANA to anyone. It’s hard to beat this kind of service it’s just that good.","","","First Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","D Tise","Thailand","2014-11-05","I can say nothing beyond the miserable seats. The seat backs don't recline at all. The seat itself moves forward. That may be fine if your 5'5"" or so but at 6'3"" it's a disaster. My knees are already touching the seat back in front so when seat moves forward to recline what are you supposed to do with your legs. Unbelievably poor design. Makes sleeping impossible as head never gets back far enough. Never again I hope. Just another addition to the misery that flying has become.","","","Economy","","6.0","1.0","5.0","4.0","5.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Donna Olah","Canada","2014-03-18","Flew back from Las Vegas to Grand Forks ND. Flight # 484 March 15th. If you want your holiday plans ruined then fly Allegiant. Their planes are overused and mechanical failures are often and cause delays each time that I flew. When you check in they treat you with disrespect. They charge you extra for service that is non-existent and you sit cramped in tiny seats with no circulation to your legs. Staff are very rude and have no people skills. Be prepared to pay extra for carrying a small tote handbag on board.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","N Taylor","Canada","2014-03-17","PSI-BLI flight 211 16th March. Late 50% of the time. Fly 40+yr old DC10's. Online info wrong and outdated. Nickled and dimed to death - almost the same cost as a decent airline especially when factoring in car travel. You pay for what you get - will never fly with them again!","","","Economy","","1.0","1.0","3.0","0.0","1.0","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","T Vuola","Finland","2009-12-29","Key West - MIA. Easy check in thereafter clueless/lacking service and rude staff. Plane late without any particular reason given. Succeeded to get places to the next flight which departed earlier only after insisting on various (non-responding uninterested) persons (we were about to miss the following transatlantic flight). Service onboard unfriendly.","","","Economy","","2.0","","","","","","","1.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","J Kramer","Germany","2009-12-17","MIA-NAS and return with ATR72. Two nice short flights. But both legs were late - due to a technical problem and due to mismanagement of the ground staff - there was no one to unload the aircraft in Miami. American Eagle gates in MIA are very run-down.","","","Economy","","8.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Wilson","United Kingdom","2014-12-22","Flew business SJU-JFK-LHR. SJU-JFK leg on old 757 with no individual video screens and pretty tired cabin. Food was virtually inedible. Admirals Club lounge at JFK OK but I resent having to pay for a packet of crisps when I've paid thousands for a ticket. JFK-LHR was much better: new 777 with really comfy flat bed and amazing noise cancelling headphones. Food was still awful (but food is generally dreadful in the USA anyway so to be expected. Flight slightly late but overall pretty good - particularly like the fact I wasn't woken up until 25 minutes before landing.","","","Business Class","","6.0","5.0","4.0","1.0","2.0","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Y Shawar","United States","2014-11-05","The best airline that I flown with. The cabin crew was so helpful. They were extremely helpful while flying with a fussy and tired 1 year old. They went above and beyond and the crew genuinely enjoyed coming over to play with and entertain my daughter. They also served her a baby meal - a huge plus. Moreover once we landed in NRT there was some miscommunication about picking up our stroller at the door of the plane. The crew ensured that we got our stroller in a timely manner and provided us with an alternative stroller to get the baggage claim to pick up our stroller where it had ended up. Will definitely fly with ANA again!","","","Premium Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Fernandes","United States","2014-10-31","By far the best flying experience. Flew business class to and then from Narita on the 777-300 series. The seats were a little hard but the additional pad they provide is sufficient. Inflight entertainment was pretty good as well. Both flights had the staggered seating so that every seat had aisle access. The flight attendants were the best! Fantastic service - nothing like the service found on US domestic flights. The food selection was very good and fresh. I will only fly ANA to Japan. Great trip!","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Wildman","United States","2014-03-17","Flight from Bloomington IL to Orlando-Sanford FL on 3/13/14. Walked up to the check-in counter line 50 minutes prior to our flight. The man in front of us had been given a card that said he was going to be the last person to check-in and the Allegiant representative yelled at me and my 2 daughters across the crowd of 30 people to say ""You missed your flight."" She ended up letting us check in without even trying to carry on our bags (which were all within the size limits!) charging us $50 each and when we went to board no one else had boarded yet either. She eventually came to the boarding counter with the other representatives and made a comment to me that it must have been my ""lucky day."" It was embarrassing and stressful and I will never fly with Allegiant again.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Eaton","United States","2014-03-17","I have flown this airline numerous times and my experience has been similar. However this week I flew on 3/10 from Asheville to Punta Gorda and 3/14 back. Both flights took off and landed on time with no hassles.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","R Downs","","2009-12-14","Arrived at airport at 6 am this morning to find my flight cancelled due to fog (that's right low clouds). I am still sitting here at 11:10 am while listening to every other airline depart and arrive at this airport while American Eagle struggles to get their act together. I am looking at the departure board and every airline is on time except American Eagle. Travel at your own risk.","","","","","","","","","","","","","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Kellie Miller","United States","2009-12-11","I was stuck in the same situation around the same time as the previous commenter. I waited in DFW airport for almost 3 days waiting for a flight out due to fog which was a legitimate problem. However my biggest complaint was the seeming nonchalance about the situation. After being put on standby after my initial flight was cancelled and watching the next 4 flights cancel as well I was informed that no more flights were going out that day (it was 7pm) and no more would be scheduled. Granted I don't know the specifics that need to take place to schedule/staff flights but I don't feel like AE/AA did anywhere near what they could have to remedy the situation. On another trip I arrived to the small regional airport I fly out of 40 minutes before my flight (I know they say an hour but its such a tiny place there is never an issue). I went to the check in desk and found that there were no AE/AA employees there. Anywhere. I asked the agent from another line what was going on and was told ""AE runs with only barebones staff and he went on break."" I waited 15 minutes until the agent arrived and was told ""Oh ma'am you missed your flight."" I then spent the rest of the day on standby trying to catch one of only a few flights out. I made it thank goodness but the nonchalance and general organization of AE definitely made for a less than pleasant trip.","","","Economy","","4.0","","","","","","","4.0","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","P Willmering","","2009-08-24","DAL to LIT. Recently flew Am Eagle from Dallas to Little Rock. When I got on the plane the senior citizen next to me asked the stewardess where the restroom was located. The stewardess rudely stated that ""they announced at the gate that the restroom is broken and you should go before you get on the plane."" When we informed her that neither of us heard the annoucement she just stared. Then she said ""well it is just a short flight so it is okay-only 53 minutes."" I tried to explain that for us senior citizens that it is not okay and she just walked away. I mean come on. Can't they even maintain the restrooms? And to make matters worse I complained to American Airlines and have yet to get a response. Poor maintenance issues late flights and rude agents in the past made me start to doubt the airline and this is just the frosting on the cake!","","","","","1.0","","","","","","","","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Pritpal Gill","United States","2014-12-18","I had about a 10 hr non stop flight from Paris to New York. There was no in seat TV. Only 2-3 TVs in the aisle and they asked for $5 each for headphones to listen to the movies they were playing of their choice. All the flight attendants were rude. I needed a blanket but they denied this. Overall it was a lesson for me to avoid American Airlines flights wherever possible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","F Jones","United States","2014-12-18","Flying from O'Hare to DC - rude attendant who let several passengers on board with 2 bags some larger than my single carry-on. I had to stow my bag because I had a shopping bag. When I offered to collapse the bag and place it under the seat I was told that I could not carry both onto the plane. Once we boarded the plane we were kept on the ground for 3 hours without water and/or food for those of us unlucky enough to not have brought our own on board. When I asked an attendant if I could have a bottle of water I was told that no service could be provided and to be patient that we would be departing soon (this was about two hours before our flight took off). When the flight eventually took off we were offered options for snacks when I requested my option I was told that they had run out. Why offer an option at all? When the drink cart eventually made its way to me I asked for a coke and was given 1/2 a coke served for me in a cup. When I asked for a second one I was told that they had limited quantities. Outdated plane with the tv screens down the middle row. Horrible service - rude check-in attendants and complete incompetence from the entire crew. I will not fly American Airlines again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","D Finden","United States","2014-10-31","NRT-SEA business class on 27 Oct. On time departure and early arrival. Ground services fine and lounge while busy had reasonable food and beverage options. Fantastic crew was very attentive in meeting all needs. Food was excellent - had western options for both main and arrival meals. B787-8 is an excellent aircraft. Noise levels down from A330 B767 B777 levels and noticed body felt better after arrival. Seat was comfortable - like the staggered seating and foot well was sufficiently large to allow for turning. A small amenity kit was provided and toothbrushes available in lav. Toilets with bidet features were novel. Overall an excellent flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-10-05","Kobe-Haneda. My flight departed at 7.05am. ANA specified 1 hr check-in time for luggage deposit. Therefore I had to take a taxi at 5.30am from Kobe Chuo-ko. I arrived at 5.50am. The airport doors were simply closed. Kobe airport physically opens at 6.00 i.e. 5 Minutes before last check-in (with luggage) official time. Indeed due to this fact they extended it to 6.30. They could have advised passengers. Loss of money and sleep!","","","Economy","","5.0","3.0","5.0","2.0","2.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Bill Duston","United States","2014-03-17","This is probably my seventh or eighth round-trip between Greensboro and St. Pete. Like all the other flights I was very pleased with Allegiant. Their flight crews are quite professional yet very friendly the planes are new and are usually quite clean. Both flights this time were either on time or just a few minutes late. Yes you pay for everything. But I find that everything is explained on their website. I will continue to fly with Allegiant in the future.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K McCarthy","Canada","2014-03-17","We flew from Syracuse to Clearwater and after reading all the bad reviews we were very nervous as to what to expect. We flew with 3 small children during the March Break too. The customer service on both ends was excellent the staff were very friendly and accommodating with our children. The check-in line was quick and efficient on both ends. Our flight was delayed on the way down for an hour but once the plane arrived we quickly boarded and were up and away. Complimentary water and pretzels were given and the flight was smooth and quick. I would totally fly this airline again and as a family of 5 discount rates during the March Break a non-stop flight and small lineups beat a larger airline with more frills any day!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Larry Caillouet","","2009-07-18","We were on the fourth flight scheduled from San Juan to Tortola BVI. The first three were cancelled due to mechanical problems with the plane. The fourth flight finally left 2 hours late. American Eagle does not have enough mechanics or spare parts to keep their planes in the air in a reliable way. In the future I will fly to St. Thomas and take the ferry to Tortola to avoid American Eagle.","","","","","2.0","","","","","","","","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Karri Ojanen","","2009-06-09","YYZ-HEL-YYZ. I had booked a return trip from Toronto to Helsinki via JFK. The New York - Helsinki leg was on Finnair and the service on those flights was great but the Toronto - New York connection was sold to me as Finnair codeshare on American Eagle. Quite soon after I had arrived at Toronto checked in and gone through security it was announced that the American Eagle flight to JFK will be delayed by an hour because of ""bad weather"" at JFK. For me the delay meant missing my Finnair flight from JFK to HEL and so as soon as I heard about the delay I tried to track down the American Eagle/American Airlines staff in Toronto to see what can be done to help me make it on the Finnair flight. However the AE/AA staff was nowhere to be found. When I finally got to talk with them I talked with several people whose advice was basically just this: ""Well there is another Finnair flight from JFK to HEL the next day you just catch that one instead."" When I finally made it to JFK an hour and 10 minutes late the Finnair flight was leaving in 2 minutes. We were at gate 34 and Finnair at gate 4. I ran all the way and made it. Obviously my bag didn't. I would've liked to see AE/AA help me somehow along the way but nothing was offered. Glad I made it though and I got my bag the next day.","","","","","1.0","","","","","","","","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","D Morton","","2009-05-11","YYZ-ORD-YYZ. Booked flights on American Eagle online then realised that they use rather small aircraft and regretted it! However our return flight from Toronto to Chicago was pretty good. Check in and bag drop was fast efficient and the AA staff on duty were courteous and friendly. Admiral's Club lounge was ok at both ends - complimentary glass of wine in ORD. Both flights on time and the advantage of these smaller Embraer 145s is that they can be filled and unloaded quickly. Efficient FA each way if not over friendly and complimentary soft drinks served. Seat belt sign on for duration of flights each way a few bumps here and there. Seats were comfortable enough for a one hour flight and leg room was ok (neither my partner or I are particularly small people). Landed early at Toronto and sat on runway for a few minutes waiting for gate to become available. But all in all a pretty good experience for the fare.","","","","","7.0","","","","","","","","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Birkelbach Jeff","United States","2014-12-18","Four hour fog delay from Midland to DFW. Sat on the Tarmac for a half hour to get to a gate at DFW. Then waited 45 min. on someone to open the door. Return flight was at 6.10pm - delay after delay and finally canceled at 9pm due to weather. Kicker is an AA flight left the same terminal an hour later for Midland. We couldn't schedule another flight to Midland until two days later. Agents were the rudest most disrespectful and uncaring people you would ever want to run across. If you ever desire to travel with AA don't.","","","Business Class","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Fell","United States","2014-12-18","Flight from Chicago to Paris on Thurs (12/5/14) was nothing but miserable. AA brought two planes to the gate when neither could pass safety inspection. The big question is why the planes made it to the gate in the first place. Passengers were then told that another plane had been found (another gate) but it needed to be inspected cleaned and finally loaded - they did provide soda and pretzels during the 3.5+ hour wait (big deal). We finally boarded a not-too-clean plane (I found trash in the seat pocket) and it was cold for the entire trip. We saw the staff twice - once to serve what they call dinner and once when they served a cold breakfast. The trip was just plain awful and makes me want to give up travel by air altogether. One bright spot that has nothing to do with AA - it was a SMOOTH flight and we made it in record time due to a good tail wind.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-10-05","Haneda-CDG. Disappointed by ANA lounge in HND much worse than the new one in NRT. Wi-fi weak and not working in the ""allowed to phone calls"" zone. ANA ignores that we use SKYPE VIBER WHAT'S APP etc. 777-300 old Business class seats hard. Excellent behavior from flight attendants. Delicious food but once again very poor wines including low cost Champagne. This is a sub-product compared with NRT-JFK flight for instance. How can an airline have such discrepancies?","","","Business Class","","5.0","3.0","5.0","3.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Proctor","United States","2014-10-01","ORD-NRT-CGK and back. Everything was great except for the fixed back seat - very uncomfortable for sleeping. Inflight entertainment was great food/drink choice is good.","","","Economy","","8.0","2.0","5.0","5.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Root","United States","2014-03-14","Unexplained major delays from KDSM to KDPG. Agents tell different accounts for delays. No consistency. The delays are apparently occurring in Punta Gorda as they are the planes that make the return trip to Florida arriving at midnight 1-2am well after the advertised ETA of 10pm. If you can't make routes work consistently then get out of the market!","","","Economy","","","3.0","3.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Balemans","Canada","2014-03-13","Flew to St. Pete's from Bangor (return) - no issues on the flight there. Flight home was delayed 1 hour which was not a big deal. Complimentary water and pretzels provided due to the delay. Staff were friendly and things were kept very simple. Liked the fact that it was a direct flight and the price was considerably lower than other airlines.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","M Dorrell","","2008-12-01","ORD-BUF - a short hop on American Eagle and a very decent experience. Check in was fast and efficient and I was told I would be better off checking in my one bag on the airbridge which was very helpful. Boarding on time and I settled into 1A. It was nice to have some extra legroom at the front and not a problem being opposite the tiny galley - the crew member relieved me of my carry-on as no underseat storage and was prompt in asking if I needed it after take -off and also in returning it at the end. Flight left on time - plane was clean and we arrived ahead of schedule. Bags were quickly returned to the airbridge on deplaning. Overall short but very sweet experience.","","","","","8.0","","","","","","","","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Ron Miller","","2008-05-23","St. Louis to Nashville return. Both flights left and arrived exactly on time. Both planes were clean and orderly. Even though both were ""regional jets"" I had a exit row on the way out and row #1 on the way back which meant plenty of leg room both ways. The in-flight service was fine considering both were 1 hour flights.","","","","","4.0","","","","","","","","0"
"american-eagle","/airline-reviews/american-eagle","American Eagle customer review","Maria Ionita","","2008-04-10","Toronto to Louisville return via Chicago - Plane was 45 minutes late at departure which meant that I had to run to make my Chicago connection (they literally closed the door after me). We flew on Embraers on each flight - interiors in pretty poor shape and quite dirty with in-flight magazines looking as if they had been used to clean the floors. The seats were incredibly narrow and all planes were full. Service was very friendly though with the hostesses apologetic for the hideous quality of the snacks. Free soft drinks departing from Louisville but not from Toronto. I flew on an award ticket but I'm not sure I would pay full price for such a trip.","","","","","2.0","","","","","","","","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R King","United Kingdom","2014-12-18","Travelled Business Class on a 777 LHR-JFK. Very impressed indeed! Cabin spotless crew helpful. Seat wider than expected and quite private. Huge amount of space and loads of storage places too - even a large wardrobe. Power points convenient (UK and US plugs both fitted). Good noise cancelling headphones. Quiet. I was in 3A which is a mini-cabin just behind First Class - I would recommend it again. AA Business class is better than BA First Class Wifi: speeds of 3-7Mb which was commendable and only £9 approx. for the whole flight - very reasonable too considering the technology costs involved. Food: ok but not special. However snack bar had loads of nice nibbles.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jezrel Sabaduquia","United States","2014-12-18","AUS-DFW-LGA. First leg on a MD-80 old aircraft but very well maintained. Plane was spotless and the seats were comfortable especially the very plush headrest. Legroom was sufficient and flight attendants managed to a conduct a beverage service on a full flight despite a flight time of only 39 minutes. Connection at DFW was seamless. Flight to LGA on a 737-800 had the seat next to me empty which provided a more comfortable flight. Flight attendants were very young which was surprising. They were friendly and cheerful which is a nice change. Refreshments and entertainment were basic and WiFi was extremely slow. Was disappointed that I shelled out money for a slow connection that only started to speed up during descent.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Blumm","United States","2014-09-28","22 Aug 2014 UA9711 NRT-BKK. Kudos to ANA for its inflight service and attitude. Everything from check-in to boarding went smoothly. I could heartily recommend this airline if service and attitude were the main components of the trip. Seat comfort however is at the other end of the satisfaction spectrum. The pitch was really tight and the recline was uncomfortable. I think I would be happy to trade great inflight service for more in seat comfort.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Zachary Ho","Singapore","2014-09-24","SIN to HND HND to HKD. Staff were extremely courteous and friendly in assisting needs of passengers and always had a smile. The food was good and in adequate portions although drink runs were not frequent and you had to wait a while as there was only 1 cart serving the whole of economy section per aisle. Although they do walk around with a bottle of water. Snacks were given out in generous quantities package in a lovely bag. On all flights seats and legroom were comfortable. The negatives are probably the seat which cannot be recline and the movies which are limited and repetitive in other languages. The domestic flight had no entertainment but a live feed showing the take off and landing which was quite a change. Overall the service on all the flights was what I love most - professional and genuine smiles.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Duffy","United States","2014-03-12","Got to airport 2.5 hours before scheduled flight. Waited to board only to be offered a ""complimentary drink"" (soda or water) while we waited for a mechanical issue to be resolved. 1.5 hours after our flight was supposed to leave we were told it was canceled with no explanation or apology. They have no agreement with another airline to assist when this kind of thing happens. We were ""put up in a hotel"" by the airline because we lived more than 50 miles from the airport. We were told to check online for when our flight would be rescheduled. Our ""new"" flight was scheduled 30 hours later. On our return flight we were not ""allowed"" to check our bags until two hours before the flight. That time came and went and multiple flights by Allegiant were canceled or delayed while we stood in line. When we were finally allowed to check our bags less than 1 hour before our flight.","","","Economy","","","4.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Rupp","United States","2014-03-12","As a frequent traveler flying every 7 to 10 days I will never purchase a flight on this airline again. At best on time flights record is 50/50. Customer service is the worst I have seen. No information to passengers that might allow for alternate travel plans no concern for elderly or families with children no consideration of food or beverage needs with 5+ hour delays many delayed flights arriving after midnight with no rental car service plus many other complaints including a ridiculous customer service phone line with up to two hour waits for a representative who is not empowered to provide even a small amount of customer service. Many more issues. Strongly advise not risking travel plans with this airline. With all this said actual flight crews have been very nice and professional.","","","Economy","","","1.0","4.0","1.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Brown","United Kingdom","2014-12-10","One way trip First Class from SFO-LAS via LAX.. First sector SFO-LAX excellent service crew couldn't do enough on this short flight. LAX-LAS complete opposite. Shame passengers had to hear how unhappy the crew were about their job.","","","First Class","","5.0","4.0","3.0","3.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Courtney Phillips","United States","2014-12-10","Scheduled to leave from Sacramento CA at 8am on 11/24/14. I got an automated call Sunday evening at around 11.30pm stating that my flight out of Sacramento would be delayed until 9:37AM. I was fine with this - I realize delays happen. I still arrived at the airport as if my flight were to leave at it's original 8am departure just in case. When I arrived at the American Airlines counter the women working there proceeded to tell me that because of this delay there would be no way for me to make my connection in Dallas to Montgomery. She made me feel confident that I would indeed miss my connection in Dallas. She said she had changed my flight connection in Dallas to an 9pm departure instead of the original 3.15pm flight out to Montgomery. I wasn't thrilled that I would be arriving much later but it would work. The flight from Sacramento arrived in Dallas at 2:45PM. I had thirty minutes to make my original flight. I made it with a couple minutes to spare. The women at the counter looked up my name and said I could no longer get onto this flight because my flight itinerary had been changed. I then was stuck in Dallas Airport for over 6 hours. AA staff I had talked to about my situation had any sympathy for the situation which made me even more angry. It was nothing but a speed bump into their work day. I would never recommend flying with American Airlines.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-09-18","KIX-ISG-KIX. B737-800. On time on both legs. Food was paid but cheap and delicious. Very clean aircraft. Staff extremely present. No Star Alliance Gold special check-in counter at ISG. They did not put Priority tag on luggage either. Any way suitcase was delivered in 5 min at KIX.","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jeffrey Tjan","Canada","2014-09-06","NRT to CGK. Service was above my expectations. Food tasted really good with superb presentation. Baggage claim was long but probably its CGK baggage handling system's fault. Return CGK to HND. Everything went perfectly. Overall I'm really pleased with ANA. One improvement could be IFE organization as they list same movie multiple times with different subtitles.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Susan Murray","United States","2014-03-11","March 3 from Bellingham to Palm Springs with my 87 year old mother. Flight was originally set to 3.45 delayed to 7.45 then moved ahead to 6.45. People were scrambling to get to the airport for the 6.45 departure. Ended up waiting in the waiting room for the crew to arrive. They showed up for the 7.45 flight. We didn't board the plane for another hour. Then sat on the tarmac for 45 minutes while they re-booted the system twice. Finally towed back to the gate and boarded another Allegiant jet that had been sitting there all the time. By the time we arrived in Palm Springs around 1.00am the car rental counter was closed. The night before our return flight on March 7 we were text to say the flight on Friday was delayed back to Bellingham. By this time I had been trying to get hold of Allegiant on the customer service # - the waits on my cell phone were over 30 minutes. We did not want to risk dragging our mother all over the airport having the flight delayed again or worse cancelled and having to figure out what to do! I finally got hold of Allegiant and cancelled our return flight. We got one-way tickets on Alaska to Seattle and had one of the husbands pick us up and drive us back to Bellingham. Another long day but at least Alaska was on time and answered the phone.","","","Economy","","","3.0","3.0","2.0","2.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Gathmann","United States","2014-03-10","Flight 966 from Punta Gorda to Peoria IL. Ft. Myers area experienced storms for about 1.5 hrs in the morning. Our flight was scheduled at 3.30pm. All flights prior to us were delayed when we checked in. Approx 30 min prior to departure I received about 3 texts delaying flight hour by hour until 9.45. Then the gate agent announced that due to shuffling of aircraft our flight was delayed until midnight. They announced we could leave airport and return later. I never did receive a text about the last delay and the website never reflected this either. In the meantime every flight scheduled after us departed either delayed slightly or on time. We then found out Allegiant hired a Sun Country flight to pick up passengers first in PIA and bring them to Punta Gorda and then take us home. This flight arrived at 12.00 am. We were then held off from boarding for another 1 hour as we waited for them to deplane 3 more flights that had arrived shortly after our plane. We in finally took off at 1.45 am. Paid for seat and because aircraft was different it was changed to open seating. Staff ordered pizza for everyone and provided soft drinks and water. I can understand delays like this if weather is bad. Difficult to watch several flights fly out that were scheduled after us. Very true you get what you pay for.","","","Economy","","2.0","2.0","3.0","3.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Hunt Paula","United States","2014-12-04","ATL - DFW flight operated on A319 aircraft. I found this flight to be comfortable (I am 5""4) and efficient. Despite the aircraft arriving 20 min later than scheduled boarding time in Atlanta flight was able to depart close to on time. Flight arrived DFW 10 min early. Cabin crew was pleasant but not overly friendly. All in all a good flight. Flight duration is only 2 hrs so not much time for entertainment and food. I would highly recommend AA domestic U.S. Flights operated on Airbus A319 aircraft vs. outdated and uncomfortable MD 80's.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","David Hodgkiss","United Kingdom","2014-12-04","Manchester to New York. Their standards are poor even from arriving at the boarding gate - why split passengers into groups and then not pay attention to how those groups board the plane? Surely after business class and those with priority shouldn't the next set of passengers to board the plane be those at the rear. That process would help to ensure the plane left on time rather than almost 20 minutes late. Their fleet is old-fashioned with screens down the centre aisle which cannot be viewed from certain seats. The seats were uncomfortable - 8 hours spent in one of those is not a pleasant experience. We gained the impression that the crew and their requirements over-rode passenger considerations - clearing away too quickly before passengers had time to finish the poor quality meals having to be quiet whilst in the vicinity of sleeping staff and very few drinks/snacks being offered is not what long haul flights should be about. Even the crew's uniform was shabby.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Shi","United States","2014-09-06","Flew LAX-NRT-PVG and back in June and July 2014. All in all a very satisfying experience. Every single flight except PVG-NRT arrived early and the 30 min delay on NH 922 was apologized excessively (due to ATC in China not their fault). Upon boarding one finds the plane in immaculate condition and FAs cordially welcoming passengers. The long haul 777-300ERs are configured as 2-4-3 which provides flexible seating for most groups. Seats provide generous 34"" legroom although the slide forward recline makes sleeping difficult. The entire design is very innovative complete with footrests double cup holders USB port power outlets and a huge AVOD screen. On the way back the standard IOJ configuration was swapped for a high density 777 with 3-4-3 seating on NRT-LAX. Honestly the seat did not seem any smaller (this was from directly after taking a 777-200 with 3-3-3 regional seating) but aisles and armrests were significantly narrower. Now onto the soft product. ANA flight attendants are extremely polite always smiling and hardworking making hourly drink runs even through sleeping period. However one FA on the return leg was significantly more senior and was an exception to the otherwise great customer service. Food is also top notch even in economy. You can tell they take great care in catering fresh ingredients. Plus it is served with metal cutlery and a cup of Haagan Dazs ice cream afterwards on long haul flights. The meal on NRT-PVG-NRT sectors in economy were seriously better than domestic first meals! In the past I usually use United for transpacific flights and have accrued enough miles to book this trip on Star Alliance partner ANA. The difference is as clear as day and night. I would highly recommend ANA for future trips between US and Asia.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jezrel Sabaduquia","United States","2014-09-01","SFO-NRT NRT-MNL. Check-in at SFO was efficient and friendly which was a good start for the trip. Service on board was efficient friendly and warm. This is perhaps ANA's strong suit although it may just be a cultural thing for Japan but the cabin crew were beyond amazing. Every service call was answered and every request was honored. Their professionalism is excellent and each interaction was followed by a bow and a thank you even though they are the one doing you a favor. However the IFE seat comfort and food was average. 77W was configured as 3x4x3 however legroom was still excellent. IFE was disappointing and the choices of movies were just poor. However the moving map was of high quality. NRT-MNL leg on an older 767 but the seats were still comfortable and service was once again excellent. Overall. a very pleasant experience with ANA. While their hard product is average their service is what sets them apart. The crew are warm and friendly which many other highly rated airlines like Singapore lacks.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","David Macvey","Canada","2014-03-07","Scheduled to fly Bellingham to Honolulu (7pm) on Feb 17 2014 and sat in the departure gate and listened to a few delay messages before the staff member at the gate desk vanished. An hour later I went searching for an Allegiant rep to update us. Then told the flight was cancelled - rumour had it that the flight crew did not have sufficient hours to complete the journey. This stranded a full plane load of passengers. I can understand and support the safety reasons that support the crew not flying but I think this indicates very poor management. We were provided hotel accommodation and flew out the next day at 12 noon. We and many others lost the prepaid hotel payments for the night of the 17th we did not show.","","","Economy","","3.0","4.0","3.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Ian McCallum","Canada","2014-03-07","March 3 scheduled flight from Palm Springs to Belingham. The rescheduled flight departed as advertised on March 4 and landed on time. Some apologies from airline staff about previous day's snafu but no explanations tendered. On arrival at Bellingham I learned from other sources that there had been many cancellations due to ground fog and poor visibility at Bellngham airport. If this was indeed the reason for Allegiant's problems the previous day they never mentioned it. Returning March 6 from Bellingham online check-in didn't work for me forced to wait in line for nearly an hour to get boarding pass. Actual flight left and arrived on time no untoward events. If Allegiant was more forthcoming keeping its clients properly informed of what was happening they could save a lot of the ill will and frustration they engender among their clients when things go wrong. My previous recommendation stands: if you want cheap fares and time is not pressing they're ok otherwise choose a more expensive and hopefully more customer-friendly airline such as WestJet.","","","Economy","","5.0","3.0","2.0","0.0","0.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Wheatcroft","United Kingdom","2014-12-04","Terrible service for the money that you pay. We flew from Manchester to New York direct the inbound flight took 9 hours seats where uncomfortable they only had televisions in the aisle - no PTV and no headphones provided. Served food half an hour into the flight then left for 7 hours without anybody asking us if we needed a drink - received a smaller snack 40 mins before landing which made you feel you had to rush as they where already standing waiting for the rubbish before you had finished. The staff were unfriendly and rude. The flight home was exactly the same and to get a drink you had to walk to the back of the plane and ask yourself with more than one occasion being told they had ran out.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","I Reano","United States","2014-12-01","Nov 22 AA 1520 El Salvador to Miami. AA 2487 Miami to Orlando. Will never use this airline again. Connecting flights at Miami are the worst specially international flights. They schedule connecting flights within an hour and a half apart yet they land every international flight at terminal D in Miami 5-10 mins apart. On top of all this their outbound flights are late and incoming planes have to wait to have a new gate. What is the issue with this immigration and customs are 1 hour behind making it difficult to connect. You would think the airline can have someone trying to help you get through or guide you to reconnect to another flight well that is not the case. They take their time and don't care about you.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Takeuchi Sasha","France","2014-09-01","I flew from DUS to NRT it was a Boeing 787 configuration 3-3-3. This was a very good flight: cabin attendants were very polite and friendly food was also very good. However the plane was quite noisy for a B787.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","T Ugasucia","United States","2014-08-26","This review is for an economy class NRT-JFK trip. First off I would recommend ANA when flying to the US because overall the inflight experience is excellent thanks to the fabulous cabin crew. So much better than dealing with any of the US carriers and their surly service. However my numerous experiences with the ground staff at Narita airport makes me absolutely dread the return leg of my trip between NY and TYO. The check-in process is so confusing and takes so long. All the agents seem to be either new or have no concept of processing passengers quickly. It always takes 20 minutes from the time I reach the counter to when I leave it. Despite being polite and smiling the agents don't really give good advice and are not very helpful to be quite honest. If it weren't for the great cabin crew I'd rate the staff service as very poor. Inflight the economy class seats on the B777-300 are uncomfortable because of the head rest that juts out pushes my head forward so I'm sitting with my chin on my neck. I noticed a lot of passengers sleeping with their heads resting on the tray tables probably because of this. The economy class meals are just horrible. I have learned to buy or pack my own. The drink selections are good. The inflight entertainment is mediocre especially their music selection.","","","Economy","","6.0","2.0","3.0","2.0","2.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Peters","Canada","2014-03-07","Las Vegas NV to Grand Forks ND I arrived at the terminal 2 hours before my flight was scheduled to depart. I had checked in online prior to arriving at the airport so that all I would have to do was drop my bags. I was herded into a pen with hundreds of other Allegiant travelers and subjected to an Allegiant Airline agent who took great joy in yelling at everyone to check-in online so that they could be fast-tracked to a different holding pen. Many of us tried to explain that we had already done so prior to arriving at the airport - but it was to no avail. Eventually (25 mins later) we were divided into two lines. One for those of us who had checked in online and one for travelers who had not. Standing in this new line the same agent began yelling for travelers who were supposed to be going to various destinations - supposedly in order of departure time. Those travelers were fast- tracked to the front of the online check-in line regardless of whether they had actually checked-in online or not. Even though some of those travelers were ""fast-tracked"" - many missed their flights. I ended up playing dumb and getting in line with some people who were leaving on a flight that was scheduled to depart before mine - just so that I would not miss my flight too. When I got to the counter the agent I dealt with lectured me for being late and wrote ""late"" all over my boarding pass and bag tag. I ran to security and then on to my gate just to make it in time. I have no idea how many missed the flight. Next time I fly - I will be looking at all other airline options before I even consider Allegiant.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Chris Brisson","United States","2014-03-06","Scheduled on 2/17/14 to fly from Newport News to Orlando/Sanford at 5.46pm. At 4pm we received a message the flight was delayed followed by information it was on time for departure. Checked in and then notified it was delayed an hour. We then had 3 more delays and by 11pm we were ready for boarding. It got worse from there as the flight crew walked off the job. They had to piece a crew together for the flight to Newport News. So we then boarded the aircraft they announced we needed to hurry up or they would not fly. This was just frustrating by this point seemed rude way to approach the situation when they were at fault for the longer then expected delays. 7 days later we were set to return at Orlando/Sanford it was really disorganised at check in and you could only check in when they announced they would allow you to do so. Last but not least we were able to check in we had 1.5 hours until departure and decided to have lunch. Then we got notification our flight was delayed. After a 2 hour delay we boarded and the pilot apologized for the delay. Sometimes you pay for what you get and don't understand how they are still in business. Poor communication rude from my experience and how they treated other customers.","","","Economy","","1.0","4.0","2.0","0.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Dhruvin Pathak","Australia","2014-12-01","Flew from LAX to DFW DFW to Raleigh and Raleigh to LAX in August/Sept 2014. Was waiting for a bad experience based upon many reviews here but we were very happy to see all the flights were on time reasonable staff not too bad service and planes were in reasonable condition as well.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Alan Stuart","United States","2014-12-01","I flew DFW-LHR-DFW on AA50 and AA51. Both sectors were on a 777-300er. This is an excellent aircraft. Very spacious quiet and comfortable. AA's business class is by far the best product across the Atlantic. (Make sure that you book on the 77W. If you don't you will get the inferior 777-200 and it really isn't as good as the 300er). The fact that there is only one seat for rows A and J means that you have two windows plenty of space and lots of privacy. The lie flat bed is comfortable and easy to operate. The IFE has plenty of movies TV shows and plenty to keep you entertained. The food is very good with good choices. The walk up kitchen is kept well stocked with many tasty things. You will not go hungry on this flight! The crews were great and of course the flight deck were professional and got us to our destination safely which is always a good thing! The on board wi-fi is fantastic but please don't be a bandwidth bore and use it for ""voice"" calls like the idiot across the aisle from me did all the way to London. He was so annoying I had to complain to the flight crew to get him to shut up. AA have a great product here if they drop the 777-300er on this route as I was told they were going to do it will be a mistake. I will not fly with them. I will have to find another carrier.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Nirschel","United States","2014-08-18","I had a very good trip with ANA (Tokyo to Saigon and return to the US) in Feb and May. Because of a death in the family I had to alter my return trip and (although the waiting time on the phone was longish) the response was warm understanding and accommodating for my change in plans. The negative about ANA is that it codeshares with United (a terrible airline) out of New York so the long leg from NY to Tokyo is suffered with bad food costly drinks and lousy service. It was paradise to change to an all ANA crew and flight in Tokyo. We are now going to fly out of Chicago to avoid Untied and go ANA all the way.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Peter Nauli","Indonesia","2014-08-13","I flew with my family from CGK to LAX and back from SFO to CGK (2 in business class and 3 in economy class). Business class seems up to expectations but economy class seems a bit cramped especially from Narita to Jakarta. Here are the positive things about ANA: service staff attitude on time performance baggage handling cleanliness inside cabin. But there are negatives as well: hard shell seat on economy class (especially for small aircraft) entertainment is a bit outdated.","","","Business Class","","7.0","3.0","5.0","3.0","3.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","N Lewis","United States","2014-03-06","I was involved in the debacle that was at the Bellingham Airport the week of Feb 23rd due to the snow. Allegiant has poor communication terrible customer service hold times of 2 hours or more when calling on the phone flight text alerts do not work to tell you that the flight is delayed/canceled. Flights still said on-time when checking online even though they were delayed or canceled once you got to the airport and were waiting in the terminal. They will not pay for hotel accommodation. Spent a total of 18 hours waiting at the airport in regards to the departing flight as well as the flight back to Bellingham. The funny thing was the whole time Allegiant was scrambling around trying to figure out what they were going to do Alaska Airlines flights were all having no problems landing and getting off the ground. This is by far the worst travel experience I have ever had.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jeremy Laxton","United States","2014-03-06","Flight 729 Little Rock to Orlando March 2 2014. We arrive at the airport early to find out that our flight is delayed. No one can give us any answers on the status of our flight. Our original flight was suppose to depart at 5.50pm we were finally able to board at 10pm. Once we boarded the plane they made us wait while they de-iced the plane. After 45 mins we push back from the gate to be de-iced. We wait another 30 mins for the de-ice truck. After a 2 or more hour wait we are brought back to the gate to de-plane. This takes another 30 mins or more before the her bridge is even brought to our plane. Once off the plane all they tell us is sorry be back tomorrow morning at 10am our flight is scheduled to depart at noon. They do not tell us which baggage claim our bags will be located we just have to wonder around baggage claim until we find it. This is another long wait. The next morning we are notified that our flight is delayed from departing at noon to now at 4.30pm. We have now lost 2 of our vacation days money spent on hotels and money on rental cars. You may pay more with other airlines but you will have a better chance making it to your final destination.","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Jerger","United States","2014-03-05","I flew last month and the experience was not pleasant. The flight from St. Petersburg/Clearwater FL to Greenville SC was scheduled to leave at 9am. The evening prior to our departure we received an electronic communication of the flight being delayed to 1pm. I was appreciative of the communication until I showed up to the airport only to find that the flight was delayed again until 3.30. This time I received no communication and the board at the airport as well as their website still showed a 1.00 departure time. As if that wasn't enough after paying for a seat assignment they could not honor it due to using a different plane. So it became open seating. Unfortunately it appears from their rude demeanour the ground staff do not care about their customers. The only bright spot was the flight crew! They were very good to passengers! All in all I may have to fly from a different airport in the future which is sad because I frequent this area and prefer the regional airport but if Allegiant cannot be more dependable then I will fly an airline that cares about my business.","","","Economy","","1.0","4.0","1.0","4.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M David","United States","2014-12-01","FLL-DFW-LAX upgrade to First. I have to admit the 737-800's are ok but need a refresh. I flew the segment from FLL-DFW it was an upgrade. OK good service. Met service manager for AA sitting next to me. She could not have been nicer. Really pleasant flight. DFW-LAX on the new Airbuses 320-B really great for the length although the seats could recline a bit more considering it is a 3 hour flight and it is hub-hub for AA. Food was OK nothing to write home about but they will upgrade that so look forward to it. No pre-flight welcome drinks - big minus. The seats - great although all leather which is a set back for AA I tend to sweat a lot and I find fabric gives you a bit more breathing. Entertainment - better than British on international flights. Large screens great selections of movies TV this is where AA is getting their game above their competition but they need to keep going. Keep changing the selection more often and staying on top of it alla Emirates. Comparable to the best though. I fly a lot including ANA JL QF BA CX and AA is on par if not above in many. Soft product needs polishing food improvement and it will start being a world-class airline again.","","","First Class","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Rose","Australia","2014-11-25","Multiple North American flights during month including ORD-AUS AUS-DFW DFW-PBI EWR-DFW DFW-YVR YVR-DFW DFW- PBI PBI-LAX. Traveling through the US and Canada during November found me on several AA flights most in first class with upgrades a few in economy. On balance the flights were ok nothing special no notable problems. Most flights were on or close to schedule service was generally better than expected. The biggest negative is AA's equipment on these routes. All B737 or MD Super 80 aircraft. Generally confining for mid-long haul domestic and the S80s are just so old it is a wonder that AA still uses them as much as they do - not a very passenger friendly aircraft.","","","First Class","","7.0","2.0","3.0","2.0","1.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Giancarlo Treano","United States","2014-08-06","1 Aug 2014 NH10 in Economy. Ordered tickets with 2 weeks out and no Premium Economy seats available. I've been flying ANA since 2007 and on 1 Aug their check-in at NRT was chaotic to say the least. My wife is Japanese so there was no language barrier. ANA agents kept moving us from counter to counter to check in! It was ridiculous. Finally when we got to the counter it took me about 15 minutes to check in due to the novice agent. Immigration line long but moved fast. Aircraft was spotted close to active runway. However we took off late due to ""airport congestion"". Aircraft was starting to show it's age as as the nose had paint coming off. Not something you would expect to see on ANA. Inside cabin was clean and fresh. Cabin attendants continuously smiled the entire flight. Standard ANA onboard service. I sat on seat 42D. I'm 72inches tall but I had plenty of legroom and the seat was comfortable. IFE wasn't that bad. Lunch was really good. I had the connoisseur selection. Cabin Attendants made continuous drink rounds through the meal service. Seat was comfortable that I slept from Sakhalin to Hudson Bay. Snacks drinks U.S. Entry Documents and 2nd meal were all distributed in a nice manner. Landed in JFK late but immigration wait wasn't that bad. My luggage took forever to arrive on the carousel. Over all the ground experience was really bad but onboard ANA lived up to their high standards. I will be flying them again.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Michel Perrin","Brazil","2014-08-02","HND-ITM. B787. On time. Excellent service. Seats are extremely uncomfortable. 3x3x3. Raw 10A/B/C have no screen!","","","Economy","","5.0","1.0","5.0","2.0","1.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L DelVecchio","United States","2014-03-05","Fly from MDT to Orlando/Sanford. Check in was a little rough due to no one delegating which line was the line for people who already checked in vs people just arriving and not checked in ahead of time. Flight left on time. Seats weren't anything special but it's an airplane not your living room sofa. Flight attendants were helpful and nice. The airline is a discount airline so you're going to get charge for the ""frills"". You get a discounted ticket but you're going to end up paying for the extra stuff right down to the seating and bags. Our flight back to MDT was delayed 2 hours but the weather was bad that day with snow up North and thunderstorms down South. Not much anyone could do with that setback. All in all I'd use them again and even suggest it to people I know could handle it.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Smith","United States","2014-03-05","Feb 28 return Mar 3 2014 Springfield MO to Clearwater/St Petersburg FL. Outward leg on an Allegiant A320. Brand new seats but seats very uncomfortable and small seat pitch. Very small tray table not even large enough to hold a laptop and a beverage at the same time. These seats are perhaps the worse seats I have encountered. Slight delay due to computer errors pilots had to reboot the computers. Three delayed flights arrived same time in St Petersburg and our luggage did not arrive in the terminal for an hour and 20 minutes. Return on Miami Air International- sub contracting for Allegiant. 737-800 aircraft better seats and room plus given bottled water pretzels and cookies. No issues on return flight.","","","Economy","","5.0","1.0","4.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Ian McCaalum","Canada","2014-03-05","Booked to fly PSP-BLI Mar 3 on flight 211 leaving 7.12 arriving 10pm. Received recorded phone call and email that morning that there would be 4 hour delay flight would now arrive at 2 am. Later same day received further phone / email that departure time changed to 10.15 from previous 11.15pm. On arriving at waiting lounge at 9.15pm found departure now back to 11.15. Eventually announcement about cancellation made over PA system. Two harassed and overworked employees dealt reasonably well in the circumstances explaining about replacement flight next day and providing overnight accommodation to those who needed it. I have frequently travelled Allegiant in the past but have suffered two very bad delays so far in 2014. Their planes are old and possibly more subject to mechanical defects their spare planes and aircrews are few ground support staff are seldom to be seen and apparently not well informed on operational problems. Allegiant's prices are cheap if you are traveling light and prepared to put up with frequent and lengthy delays but if dependable service is what you want pay up and go elsewhere.","","","Economy","","1.0","3.0","3.0","0.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Geraldine Hoban","Ireland","2014-11-25","I flew with American Airlines on October 20th this year from Dublin to JFK with my husband and two sons 12 and 9. The staff onboard that day were excellent we had the back seats just beside the staff and each one of them could not have made our flight more comfortable. Being our first flight to America and travelling with our youngest son who has autism it was quite a worry but the staff made him and us very comfortable. We are travelling back to the states in 2015 and I will make sure it is with American Airlines.","","","Economy","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Shannon Broyles","United States","2014-11-20","What began as a simple flight from San Jose CA to New York NY (JFK) connecting at LAX has resulted in frustration and anger. Upon arriving at San Jose international airport with two hours to spare my fiancé and I each checked a bag. Our flight was projected to leave at 2.45pm PST and read 'On Time' on the departures kiosk. Without any announcement or updates our flight arrived late had to be refuelled and in turn was 30 minutes delayed. We missed our connection at LAX by five minutes and after spending far too much time in the customer service office were rebooked on a 9.30 Delta flight to JFK. Told there was no need to check-in all we would have to do is go to the gate and speak to the representative at the counter. An hour before our flight we walk to the appropriate gate only to be told that while we were listed as passengers there were no seats for us and that American should have booked seats on our behalf. We returned to the customer service office spending an hour waiting in line. An American Airlines rep took us from counter to counter trying to find us two seats on any plane. The only availability was on a place via Nashville to LaGuardia with an hour layover. As we were boarding we were pulled off the plane because he had found us a direct flight to JFK which would make finding our bags that much better. Finally arriving in JFK at 7.15 am our bags were nowhere to be found.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Stewart","United Kingdom","2014-11-20","JFK to Orlando in First. Check-in staff very helpful to our party of 6 after arrival from London. Given access to Admirals Club because long-haul had been business class. Pleasant lounge but only stayed about 20 minutes. Priority boarding and seats comfortable for a medium-length domestic flight. Captain announced that he would delay take-off whilst 35 passengers from a delayed European flight made the transfer and took off when about half that number had boarded. But the real surprise was when the flight attendant came round and said that because of the timing (early afternoon) there was no catering on the flight. Thus a 3-hour flight with just several rounds of a basket containing nuts biscuits and crisps - not a first class offering. Other than that the whole experience was much better (with arrival only slightly delayed) than I had feared given some of the reviews on here.","","","First Class","","6.0","5.0","3.0","1.0","3.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Singletary","United States","2014-07-31","Went ORD-NRT-MNL-NRT-ORD. All flights were pleasant with good in-flight service that seemed to have things I would expect as ""above and beyond"" a bit more included even in economy class. In-flight entertainment seemed to be good but the interface they have things running on was a bit cumbersome to figure out at first. In Manila there was a bit more ""document verification"" processes than normal which made the process a bit inconvenient as we were asked to show passports multiple times by airline employees alone.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-07-31","CDG-NRT. B777-300. Old config. 2x3x2. Old Business Class seats very outdated narrow and hard below LH STD of the same type for instance. Fabulous service as usual. Wines and Champagne are not nice. It has to be said once more. We noticed that 95% of pax are Japanese and probably do not pay attention to that point. But these beverages are below acceptable. Champagne is cheap type no charm wines even worse. New Star alliance at CDG is nice but food - what food ? No food! Unacceptable.","","","Business Class","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Toop","Canada","2014-03-05","March 4 2014 - we returned from trip to Las Vegas on Allegiant it was a 2 day delay going down and a 5 hour delay on the return. I have never had such bad service. Do not be fooled by the cheap prices they don't care about the passengers and are only there for the money. Our vacation was ruined as we lost 2 days of our trip. When we finally got on board after waiting over 40 hours they would not even pay for our drinks.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Wilson Ray","Canada","2014-03-05","We travelled to Punta Gorda Fl. on Feb 10th and returned Feb 28th. Both flight were on Miami Air and went smoothly we were given complimentary pretzels and water both ways. Allegiant and Miami staff were friendly and helpful the seats on the 737 had plenty of leg room.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Thompson","United States","2014-11-17","Paid for F Class JFK-MCO via MIA. AA's JFK Terminal is beautiful. Dedicated F class check in with arrogant staff agents should be mindful of vocal tones and questions. Premium Security line ended up not being during slow time of day as TSA putting 3 non premium bodies to 1 in the same scanner line even though another was available. I purchased a day pass for the Admirals Club as I was quite early for my flight. The JFK Lounge is very nice service was good staff were very kind especially the lady at reception. Purchased a Fruit and Cheese Plate and was surprised in a happy way. Flt to MIA in a 757 intl config. with angle lie flat 2X2 seated at the window. The seats are awkward to get in/out of when upright impossible to escape a window seat with another either sitting or laying down. I tried the angle lie flat position and lasted less than 30 min. in that position simply uncomfortable might as well stand in the galley. The Lay-z-boy option of recline is very nice. PDB was offered no restrictions. Nice looking IFE pity I was never offered headsets to use it. Cocktails with nuts in a bowl served after take off then dinner. AA seems to have downgraded the nut mix with less premium nuts in the mix. The dinner was the biggest shock. The Pre ordered Lasagne was vile and the salad pathetic. Club in Miami is ok with pleasant staff. MIA-MCO in 757 Dom. config. FA's awful on this leg. Airplane broke after we boarded no one seemed to have a clue what to do next. Gate agents and Admirals Club unable to contact ops via phone for updates. No words. Next plane boarded later than promised with no reason offered. Short Flt to MCO uneventful after 2 plus hour delay. There are some things to improve at AA but there is a lot right.","","","First Class","","6.0","4.0","2.0","1.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Gates","United Kingdom","2014-11-17","Based upon our experience of American Airlines' flights from the USA to the UK several years ago and to reduce the effects of jet-lag my wife and I decided to take the daytime flight AA90 which departs Chicago (ORD) at 09.05 and arrives in London (LHR) at 22.45. In retrospect this was a mistake. The Chicago Admiral's Club lounge was most disappointing. Surprisingly no food (unless you paid for it) was available except a few sad-looking bagels and muffins. So we were hungry when the flight took off. We were seated in seats 2A & 2B (the first row on the B767-300ER aircraft) and the seats were comfortable enough with good leg room. However the aircraft was certainly showing its age. In business class (there is no first class on this flight) there are no seat-back screens and the passengers are given small tablets and Bose headphones on which to watch movies. The movie/music selection was poor and was nothing to get excited about. The food that we were served (breakfast and a pre- landing ""snack"") was probably the worst airline food we have ever experienced. It was virtually inedible and it compared extremely unfavourably with the food that we were served in British Airways business class on our flight to the USA three weeks earlier. Furthermore the cabin attendants were virtually invisible. On the eight-hour flight I was never once offered tea or coffee - all I was given was a bottle of water to drink. Two hours before the flight landed in London I had to find a flight attendant and ask for a Bacardi and Coke - no flight attendant ever asked me if I would like something to drink. Unlike British Airways business class on our American Airlines flight we could see no sign of a basket in the kitchen area containing anything to snack on (like bars and sweets). American Airlines do you think that this is acceptable? Just what are business class passengers paying several thousand dollars/pounds over the economy fare for? (You do not arrive any earlier than the people sitting in the back). The food and service we experienced on our flight from ORD to LHR were completely unacceptable and based on our recent experience fear that it will be a very long time before we fly on American Airlines in business class again.","","","Business Class","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Gates","United Kingdom","2014-11-17","My wife and I flew from San Jose (SJC) to Chicago (ORD) on AA1530 in first class. San Jose is certainly a very pleasant little airport but unfortunately there is no American Airlines Admiral's Club room for first and business passengers. Our seats on the aircraft (3A & 3B - the first row of seats on the B737-800) were fairly comfortable and there was enough leg room. We had pre-ordered our meal on-line and it was described as miso chicken. Our meals although nicely served were of very poor quality so much so that my wife refused to eat any more after the first few mouthfuls. The flight attendant who looked after us was pleasant. courteous and helpful. But the three-hour flight as far as we were concerned was spoilt by food of very poor quality - not what you expect when you are travelling first class.","","","First Class","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Leebeng Law","Singapore","2014-07-29","My wife and I had a wonderful experience flying Flight NH1077 on 16 July. The crew were courteous helpful and diligent. Our trip from Seattle to Tokyo Narita took about 10 hrs 25 mins and despite the long distance we very much enjoyed all the facilities and services provided. I couldn't find any shortcomings at all.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Le Quang Kiet","Vietnam","2014-07-17","Travelling with ANA on the route of SGN-NRT-SGN. The flight to Narita was on time but the return trip was delayed due to passenger issue but it was acceptable since ANA's crew kept apologizing and dealt it professionally. The aircraft was a bit old. Inflight entertainment was good. Food was excellent and so was cabin crew. I would give it a 10 out of 10 if the seat were a bit wider.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Lau Ni","Singapore","2014-07-17","Took ANA Domestic KIX-CTS on 3 July and CTS-NGO on 6 July 2014. Fantastic service on both legs despite KIX-CTS being mostly empty and CTS-NGO being full load. No food offered as it was over an hour for both legs but the crew did water runs twice. The beef consommé offered as an alternative to coffee/tea was excellent. Planes were in good conditions and very clean. No IFE onboard but seats have very good pitch. Overall a very comfortable flights.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Long","United States","2014-03-03","Flew back from Mesa on one of their newer larger planes. The seats were the most crowded and most uncomfortable I have endured! In theory Allegiant is convenient and affordable but the reality is that they nickle and dime you to death miss scheduled times on a regular basis and now abuse and insult their passengers with terrible seating!","","","Economy","","3.0","1.0","3.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Morris","Canada","2014-02-26","Allegiant is a budget airline and the old saying that you get what you pay for applies. We were delayed 2 days and they made us sit in the airport for hours before finally cancelling and only send an email to tell you the rescheduling time. They also don't tell you that email is how you will be notified. The flight attendants chew gum when serving people which looks highly unprofessional. When you try to call to rebook you can expect a long hold. I found some of the agents to be very helpful and others not. It would have to be a pretty huge saving for me to pick this airline again.","","","Economy","","3.0","3.0","3.0","3.0","2.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Arriagada","Switzerland","2014-11-17","DFW to LHR on new 777-300. Although American has updated their fleet and now have a business class seat that competes with most European carriers they really need to improve the service standard and the selection of their cabin personnel. Flight attendants were in a hurry to finish service and rude the quality of food just average and the presentation and amenities nothing remarkable. There was not the feeling of being in Business class on this flight.","","","Business Class","","3.0","4.0","1.0","1.0","4.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Clive V Drake","United Kingdom","2014-11-12","LAX-Las Vegas (Return). Given its only a 40 minutes flight each way - not much can go wrong. The Flagship lounge at LAX was fine. Above expectations. Decent food and beverages. Spacious and quiet- and one I'd recommend. Flight both ways was on a brand new (you could ""smell"" it was brand new) on an A321 - a plane I'd not heard of - but apparently the ""new"" big brother to the A320. Great plane - in fact I'd say superb. Nice roomy first class that I'd be happy with on a 3-4 hour hour flight. Nice FAs. Plane both ways was rammed from end to end. Both flights left on time and landed ahead of schedule. What was noticeable was the gloomy faces on the return; assume this was down to losing to many dollars at the casinos - rather than the AA experience. All in all - a good experience.","","","First Class","","9.0","5.0","5.0","1.0","1.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Lim Souk Lan","Singapore","2014-07-01","Singapore to Hokkaido via Tokyo and return. A good performance but nowhere near what I would describe as 5-star. Firstly as many others have mentioned here the shell seats on the 787 are a joke - very very uncomfortable with no possibility of getting into a sleep-friendly position. As far as I'm concerned these seats are a deal-breaker. I would not fly with ANA on a medium or long-haul flight if the seats were this design. The food was acceptable without being outstanding. The service was good but not exceptional. The short hops between Tokyo and Sapporo were efficient and smooth.","","","Economy","","6.0","1.0","4.0","4.0","3.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","W Callens","Belgium","2014-06-30","Flew from Haneda to Frankfurt on the Dreamliner. Happy to be on board of that plane as someone who usually gets headaches on long-haul flights you can tell the cabin atmosphere is really a lot better here. I'm not so impressed with the seat width this config had 9 abreast in economy which is really narrow. Prepare for elbow struggles with your neighbor(s). Worst aspect was the food. The flight left at 1am so I can understand they don't start serving hot meals but the replacement sandwich was really extremely basic. Nothing else followed till breakfast which was I'm sad to say awful. I am quite happy with airline food but this was really not tasty not fresh worthless really. I will consider other options on my trips to/from Japan despite the overall professionalism punctuality and nice airplane. One final detail - is it really necessary to close the curtains between economy and business upon landing? I mean rub it in extra that cattle class passengers have to wait deboarding until the elite has left?","","","Economy","","5.0","3.0","4.0","1.0","5.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Allen","United States","2014-02-25","Ft. Lauderdale FL. to Greenville SC. and back. Both flights on time. Crew professional and information from flight deck twice during flight. Clean aircraft. Would fly again and would recommend Allegiant Air.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Margaret Schram","United States","2014-02-25","Flew this airline for the first time Feb 13th from Clearwater FL. Flight was delayed 1 hour and we were notified the night before. The flight coming home was a different experience. Flight was delayed 3 hours got the notification 2 hours after the first delay we had to be at the airport at 6am for original flight. The airline had to change their aircraft due to mechanical difficulty. My daughter is flying to SC in March because she is in a wedding the following day already got notification her flight is delay 5 hours can't take the chance for anymore delays.","","","Economy","","1.0","3.0","5.0","5.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Cliff Boyce","United States","2014-02-25","My wife and I were supposed to fly from Asheville NC to Fort Lauderdale on Feb 14 for our first cruise which was to leave on the 15th. Allegiant delayed the flight until 8.30pm then cancelled the flight. The next flight was rescheduled for Saturday 16th February one day after our ship left port! We had to drive our car 12 hours to Fort Lauderdale to make our cruise which we did! Our drive back was uneventful allowed us to overnight in Savannah GA thank goodness because the return flight to Asheville was delayed we made it back home before the plane did! Fly Allegiant at your own risk.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Storey John","United Kingdom","2014-11-12","AA 262 B737 RSW to DFW 1st November 2014 good flight in First Class comfortable seat food surprisingly good for short flight no personal IFE seat not as good as US Airways A320.","","","First Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Storey John","United Kingdom","2014-11-12","AA 50 DFW to LHR 777-300 1st November 2014. New Business class seating 3A beats BA's Club World product hands down IFE excellent Food OK - welcome drink in plastic cup. Overall would always look at AA's Business product if it was the new one over BA.","","","Business Class","","9.0","5.0","4.0","3.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Katrina Daniels","United States","2014-11-12","I flew American for the first time today and will never fly with them again. My entire experience was horrible. My flight was delayed for 2 hours causing me to miss my connecting flight. So in addition to having already spent my whole morning in an airport I had to have my second flight rescheduled which cost me an additional 2 hours of wait time. Then my second flight is delayed 30 minutes because according to the pilot they hadn't removed the Jetway tunnel. Finally I arrive at my destination only to be informed that my luggage ended up on a different flight from mine and that I would have to wait an additional hour and a half before that flight arrived. Never using them again.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Larson Dave","United States","2014-11-11","We flew AA from Minneapolis to Chicago (ORD) to NY (LGA) - JFK to Paris (CDG) and MIA to MSP. After reading many bad reviews I though I would say that we had no bad experiences at all. we were given an exit row seat on our JFK-Paris flight. The food was normal airline food not great but I enjoyed the meals. I am 6 ft 2 and I had enough room on all my flights. The service was pleasant. The onboard entertainment was lacking on the 767 to Paris but I slept so it did not bother me.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","E Jacobson","United States","2014-06-25","Flew TPE-NRT-ORD on ANA. The first leg was on a 767-300 and the last on 777-300. The first flight seemed a bit more cramped but acceptable. The legroom on the 777 was excellent. I almost had to lean over at times to look at the (huge) IFE screen. The service is always excellent smile and bow as you'd expect from ANA. On arrival to Chicago Japanese speaking agents welcome you and guide you to the immigration area. Real silverware was given on both flights. Excellent food as always.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Leibiebowitz","United States","2014-06-25","PVG-NRT-JFK Shanghai-Tokyo-New York 6/5/2014: Both flights on 773 one older livery and one new both 3 class. I was originally booked for business class my husband was supposed to be as well however after a screw up by our travel agent he found himself in economy. Although I did not cause a disturbance at the counter I guess my face showed my disappointment at the incompetence of our travel agent. To my surprise the woman checking us in bumped me to first for the first leg of our flight because they couldn't help my husband at that point. Upon our arrival at NRT before disembarking there was an announcement for my husband to see a cabin attendant. They found a seat for him in premium economy NRT-JFK with no extra charge. My husband reported that economy service and entertainment options were very good and the seats were comfortable. I briefly checked out the lounges as I did not want to abandon my husband for too long. Lounges had a good selection of food table service bar changing room etc. In-flight the attendants are what you expect from Japanese service including bowing in multiples. I had a chance to enjoy a full Japanese meal and a Western meal both near excellent the Japanese meal edged ahead for presentation. The entertainment system was not the best I have experienced but it was very good and there are plenty of English and Japanese movies and programing to choose from. The staggered seats are comfortable I have no real problem with the foot cubby. I was pleased to find each seat had an additional cushion which unfolded for making the lie-flat seats even and more comfortable for sleeping. I used it the whole flight even when sitting up. I recommend choosing a seat with the side-table on the aisle they are more private. The check-in and in-flight crew on ANA is one of the most attentive and gracious I have ever come across. In my experience ANA's rating is well deserved.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Mauz Frank","United States","2014-06-20","787 HND-ITA. The usual friendly efficient service of ANA made even better by using the Dreamliner which is aptly named. Very comfortable seat even in economy with lots of leg room. Like the window shade. I was the last one off the plane on purpose because I wanted the flight to last longer.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Kessler","United States","2014-02-24","Since this is the only airline that flies from Harrisburg PA (MDT) to Clearwater/St Pete I am stuck flying with them. I have flown many times with Allegiant and not once have they been on time. The least amount of time that the flight was delayed 3 hours. I have learned my lesson with Allegiant. Expect nothing. Rude service extremely long check-in lines horrible seats nothing not even a bottle of water is free. I am actually scheduled to fly today. Flight 803 10.47am. I have now been advised the flight is leaving at 5.03pm.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Morrissey","United States","2014-02-24","Flight 645 to Sanford FL 4 hours late. ""Crew"" issues apparently. Got in so late that the Avis counter was about to close after waiting for us well beyond their closing time. Flight 644 back home. Another 3 hours late. Heard crew and/or weather related issue. First and last time I fly this mess of an airline. I was excited that they offered an inexpensive direct flight to Florida. Now I know why. Talking with others in the terminal (customers as well as non-Allegiant terminal staff) I learned this is the norm for them. If you value your vacation avoid at all costs especially if you have something time sensitive waiting for you on the other end.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G Schurman","Canada","2014-02-24","My husband and I travelled to Florida from Bangor recently on an Allegiant flight. Staff friendly and everything else was very satisfactory. We were leaving in poor weather so the plane had to be de-iced. That meant our departure was delayed for one hour. When we compared the cost of flights from other departure points and with other airlines there was no comparison for value for money. And the fact that the trip was non-stop was a real bonus. We would definitely fly Allegiant again!","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Brown","United Kingdom","2014-11-06","Manchester to Florida via Chicago. I had no real issue with the internal flights to Chicago but have a number of issues with the long haul flight to Chicago. The seats were in no way suitable very little leg room and I can imagine that it was very awkward if you didn't know the person sitting either side of you. The food wasn't too bad on the way out but if you suffered any dietary requirements it was tough. The flight ran out of certain drinks outbound and on the return journey. On the return journey we were sat at the back and we had to settle for what was left food wise as they'd run out of one of the options. The majority of the attendants were either rude sarcastic and had obviously missed the training session on customer service. Inflight entertainment was poor AA seem to be stuck in the dark ages with one tiny screen for every few seats. Overall I was very disappointed with the service which made a long flight seem even longer. I've definitely been spoilt with Virgin Atlantic who I will be using from now on.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","T Donnelly","Canada","2014-11-06","We always travel First class where available as we appreciate the extra details. We booked our family vacation first class from LAX to Maui on AA after a four day stop over in Disneyland. We had an early morning ride to the airport from Disneyland and check in went smoothly. The agent directed us to priority screening and The Admiral Lounge to relax in while waiting for our flight. Once we got to the lounge they tried to charge us $50 per person for lounge access. Normally with a first class ticket lounge access is part of that cost on all the other airlines we travel with. Not with American Airlines. They just chipped away at customer value by that one action for our family and I would recommend not using them if possible.","","","First Class","","1.0","3.0","3.0","3.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Gaitan","Argentina","2014-11-06","Flew New York to Las Vegas - October 22nd flight #45. I´m really surprised that American is not considered Low Cost. First you must do your own check in and pay $25 for your first luggage. Second you have to paid extra if you want a comfortable seat. I paid $59 to stretch my legs and I choose the first row after business class. There was a division panel so in fact there wasn't much room. Third in 5 hours flight only 1 complimentary drink and if you want food have to pay for it. Fourth They promote the internet onboard but this is not free $4 for email and more if you want to surf the net. The flight boarded with 1 hour and half delay due to a problem with a luggage compartment door. Seated onboard for another hour and then half an hour waiting for our turn to take off after leaving the gate.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Clive V Drake","United Kingdom","2014-11-06","LHR-LAX. I bought the First Class fare to Las Vegas via LAX as it was quite good value for money and I knew I would be getting AAs new First Class product on the 777-300ER - it was certainly a better bet than BAs Club World on an ageing 747 - the only alternative. I avoided the AA Flagship lounge at LHR T3 as I had read so many bad reviews. The BA alternative was okay. The plane was brand new and the new seat was fine. There are only 8 seats in the AA 1st Class on this plane. Nothing spectacular. It was roomy good TV good seat controls and a neat feature was the rotation to face out of the window. Food was well just okay. Nothing very stylish. A trout timbale to start. A nice spicey butternut squash soup came next. Boring salad - seen better in M&S. Chicken main was - well okay. Had better in my local pub. FAs were friendly and called passengers by name. For the money it was acceptable. Certainly not worth $10-12000+ return which is often the regular list price to LAX. It lacks the ""class"" wow factor which should be obvious when you fly in first.","","","First Class","","7.0","4.0","4.0","2.0","3.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Woon Wei Seng","Singapore","2014-06-18","NRT-SIN on 788 (2-4-2 configuration) NH801 on 16 June. Return leg following SIN-NRT on 31 May on 788. Flight got re-timed by 30 minutes due to ""late arrival of aircraft"". Didn't appreciate it however since this is the final leg of my journey home and I was really tired as I did not sleep on my previous leg from YYZ (12 hours). I was trying to sleep on this flight but I couldn't as the seat was simply too uncomfortable: the fixed-shell non- reclining seat really deters against sleeping. As mentioned in my last review if you intend to stay awake this seat is good. If you intend to sleep and do not fall asleep easily steer clear. In-flight entertainment was still as good but I was too tired to appreciate it. Also the selection of music is quite limited.","","","Economy","","7.0","2.0","4.0","4.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","W Woon","Singapore","2014-06-16","SIN-NRT on 788 (2-4-2 configuration) NH802 on 31 May. Last flew on ANA in 2011 post-Fukushima on the same route using the 767 and overall it was great. This time round they were still quite good. Staff service is always excellent. I was excited to fly the new 787 plane and it was quite exciting to see the tinted windows and the window in the toilet. And I could feel the difference in the air on-board the 787: skin felt less dry I felt less tired. In-flight entertainment was good. The seat unfortunately remained the fixed-shell kind that does not recline. For someone tall like me it was absolutely uncomfortable as my legs were squeezed against the seat in front. Thankfully I did not intend to sleep that flight sleep would have been impossible. The food surprisingly disappointed me a little: it looked good but did not taste up to my (heightened) expectations. Outside the flight I like how ANA website does automatic online check-in 24 hours before the flight. Overall ANA has been a good experience certainly befitting their Skytrax 5-star rating. If they ditch their fixed-shell seating and offered cheaper tickets (I got my tickets at a promotion otherwise I wont have flown them) I would certainly consider using them for transpacific flights.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Entrikin","United States","2014-06-04","5/25/2014 Seattle-Tokyo-Ho Chi Minh City. Usually fly 2-3 long haul flights a year. First and last time on ANA- Dreamliner- big disappointment. Studied seat map carefully and picked 2x3x2 seat configuration-however after purchase aircraft was changed to 3x3x3 - sat in the middle. 9.5 hours in overheated cabin and extremely uncomfortable seat that barely reclines. The 767 portion has no recline and equally hard seats. The Dreamliner dedicates 2/3 of plane to First and Business cramming over one half of it's passengers in 1/3 of it's space. Expected more from a Japanese Airline.","","","Economy","","4.0","1.0","5.0","4.0","4.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","David Jay","Canada","2014-02-20","We flew from Bellingham to Palm Springs over the Christmas holidays. It snowed the day we were leaving we made it to the airport okay for the morning flight and waited for them to clear the runway. Allegiant kept delaying all day and in the end cancelled the flight. We had to spend almost 2 hours on the phone waiting for customer service to book us on a flight the next day which left in the afternoon. Again delayed over an hour and so we lost two days of our vacation. On the way back from Palm Springs we were delayed a couple of hours as well. The line to check in was ridiculous. Every other airline has multiple agents and no line-up.. Allegiant one or two agents and over an hour line-up (both ways). On the way down we were a couple of lbs. over the limit with the check-in luggage and they said no problem. On the way back they said even if you're 1 lb. over you have to take something out or they'd charge us. This is the one and only time I will ever fly with them.","","","Economy","","1.0","3.0","3.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Johnson","United States","2014-02-18","Holiday trip a real bust on Allegiant Air. Our departure was delayed two hours from Youngstown to Punta Gorda. The snack bar and restaurant at the airport were closed. When the flight finally departed there were no snacks or food left on the aircraft due to the lateness and not taking the opportunity to restock. The seating is uncomfortable. I'm 6'3"" and my knees were banging on the seat ahead of me the entire flight. The seatbacks do not recline so you are stuck in a stiff upright posture the entire flight. It's like riding in a cattle car. I will not fly this airline again.","","","Economy","","","1.0","2.0","1.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Garth McAlister","Canada","2014-02-17","This is without a doubt the worst airline I have been on. The aircraft was filthy the flight attendants surly and rude and the service awful. The aircraft took off from Las Vegas bound for Bellingham without an adequate fuel load and we had to land in Portland to refuel. I will never fly this airline again and encourage others not to as well. I would rather pay twice the fare that Allegiant charges and have a pleasant flight feel safe and not have to tolerate rude and surly flight attendants.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Reynolds","United Kingdom","2014-11-06","LHR-ORD return I have come to the conclusion that AA are probably the worst Airline I have flown with. First of all the planes wouldn't look out of place in a museum I haven't seen such an antiquated IFE system since the 1990's - suspended CRT monitors and they have the gall to charge nearly $6 a head for headphones. The food is awful with no choice to speak of - breakfast on both flights was a choice between omelette or scrambled egg since my daughter will not eat egg dishes on the outbound flight we asked if they could provide an alternative were curtly told we should have ordered a special diet meal. On the return flight we upset the crew by taking my daughters breakfast on board with us. The final meal - no choice just pizza. On both flights it was served so late that no sooner had we opened our cutlery than we were begin badgered by give up our trays as the crew needed to prepare for landing. During the outbound flight having slept for four hours and with no response to the call button I walked back to the galley to request a drink for myself and my family only to be told ""You have run us all ragged on this flight so we have closed up the galley and are resting so you'll have to wait for the meal"".","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Cutts","United Kingdom","2014-11-05","Used American on four flights SFO-LAX-MCO and TPA-MIA-LAX a mix of 738-800s 757 & A321. Despite losing a bag and a 2hr delay which where handled very well all flights were fine with nice crew seating and PTV on the A321. They don't serve food in economy on internal flights and I realise they are not SQ or CX but for the price I paid they are fine. I was able to use the lounge and book MCE seats because of my Oneworld status which made a little difference. My only complaint is compared to other Oneworld alliance members there lounges are miles away from either BA or CX.","","","Economy","","8.0","5.0","5.0","1.0","3.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-06-01","NRT-JFK B777-300. New seats config. (1-2-1). New ANA lounge in NRT is very comfortable has a nice view of the tarmac offers a large variety of food. Unfortunately as onboard wine quality is not as on other airlines. Detailed boarding announcements and smiling staff. Onboard nothing to complain to staggered seats. Very private more even if you have the following seats : 6K 8K 10K etc. or 5A 7A 9A etc. Food perfect Champagne just correct wines not nice. Food is served on demand. Staff spoke a good English. Flight on time.","","","Business Class","","9.0","5.0","5.0","3.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-05-29","ITM-NRT. B737/800. Messy check-in. Separated security lane for Star Alliance Gold pax. Very poor Lounge however (no food) poor drinks. Boarding well done. Please was clean. No entertainment. No food. On time.","","","Economy","","5.0","3.0","4.0","2.0","2.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Scot","United States","2014-02-17","Recently flew out of PIE. Surprisingly we left on time even arrived early. Even though they said we had a tailwind behind us I think it was more like less planes traveling that day because of a snowstorm. I had the time for this flight and was actually prepared for their tardiness and was pleased to be on time for once! Would recommend because of price but be prepared to be late.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Berens","Canada","2014-02-17","We were scheduled to leave Grand Forks to Sanford Orlando on January 27th. We had a storm to drive through and highways were closed. We managed to reach the airport with little sleep and were boarded on our plane at 10.30am. We were onboard but were then taken off the plane due to a flat tyre. They told us they would try to fix the issue and then we were told that we were going to fly out that day. After waiting at the airport until 3.30pm they told us the flight was cancelled until the next day. They put us up in a hotel but only one room per booking. We were told we would leave at 8am then got bumped to 8.30am! Not impressed! Not sure if I would fly with them again.","","","Economy","","1.0","4.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Kelsey Hines","United States","2014-11-05","First time I flew American (I usually fly Delta) and I must say that overall I was impressed with the airline. On the way to NYC we departed on time and even got there 30 min early (never has happened to me before). The staff were helpful and the efficiency of the service was a huge plus to me. On the way back to Detroit we did board a bit late and sit on the runway for a while but again was a quick flight and really not much that I can complain about. Would recommend American Airlines.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Wright","United States","2014-11-03","San Diego to Miami - seating was so tight I couldn't read a magazine when the seat in front of me reclined. Extra charges for everything. A truly horrible experience but it was non-stop and they were punctual.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Allen","United Kingdom","2014-05-29","Flew HND-OKA-HND - Very good service but no meal or snacks provided on a three hour journey (outbound - 2.5 hours return). Very large aircraft used but nowhere near full so plenty of room to move around. Seemed modern and staff very well turned out - nice presentation and very smart and friendly. A lovely toy provided for my infant son too.","","","Economy","","9.0","4.0","5.0","3.0","2.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Rene van Zijl","France","2014-05-28","I feel cheated by ANA. When I booked in BC I could already make the seat reservation. ANA gave the 1-2-1 configuration indicating the latest horizontal seats. For my wife and I I booked the two middle seats on both legs NH206 and 205. At the airport I discovered a 2-3-2 configuration with the old sliding down seats! I was very angry and contacted ANA they replied that ANA has the right to change the configuration without notice to the passenger. The seat is one of the worst I have flown narrow very hard and sliding down! Sleeping almost impossible!","","","Business Class","","1.0","1.0","5.0","5.0","3.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Michael Walsh","United States","2014-02-15","Orlando/Sanford to Belleville Il. Feb 9. I have 2 million plus miles on the 3 major carriers and flew Allegiant Air for the first time last Sunday. I was pleasantly surprised by my experience. Flight was a few minutes late but with the snow that was fine. The crew was great and I enjoyed my conversation with the flight attendants. I have no issue with pay-as you go. I will fly them again!","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mark Van Hoven","United States","2014-02-15","My wife and I flew with them in November out of Grand Rapids Michigan for the first time it was the worst experience I've ever had. The 2 staff members behind the desk at check in claimed to be travel agents were also were rude and angry! Our flight was cancelled no one was at the gate to provide any information we ended up missing our cruise. On our way home our flight was cancelled 8-10 hours and airline offered $50 voucher.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Allison Mulvaney","United Kingdom","2014-11-03","Never again. We booked to travel from Manchester to Orlando. The aircraft in both directions was old cramped and uncomfortable. The temperature of the cabin was inconsistent. The entertainment was rubbish no seat back TVs which have always been a standard for all international flights that we have travelled on. The aisle TVs could not be seen from window seats which was pointless and dark sections of the movie could not be seen at all. Food was terrible my salad arrived uncovered and food was average. Ground crew were frantically trying to get people to give up seats flight was overbooked with many families not sitting together and children split from their parents on the flight! AA was not much cheaper than my other flight options. Avoid travelling with them!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Lane","United Kingdom","2014-11-03","My husband and I have just flown with AA from LHR to MIA and back and was very disappointed at the poor service and the rude and off hand attitude of the cabin staff in economy. As former Cabin crew myself I was astonished at the poor and lack of service on board. On the outbound flight there was no service for over 2.5 hrs as turbulence was expected. There was no attempt at any service during this time and the meal and drink were almost flung at us. I don't recall being offered a hot drink! No more service until the snack service which was an undercooked pizza. Pretty basic for a 9 hr day flight the return flight was no better. No drinks were served with breakfast as more turbulence was expected! There was no turbulence - in my opinion the crew didn't leave themselves enough time to carry out a full service. Considering the cost of the flight and the other ways airlines have of extracting money from pax such as priority boarding and choosing seats etc I expected better service and at least some courtesy! We felt that the service we received was unsatisfactory. I will not be recommending American Airlines after our disappointing experience.","","","Economy","","2.0","3.0","1.0","3.0","4.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-05-28","Kobe-Chitose-Kobe. B737-800. No Star alliance lounge at Kobe. Star Alliance lounge at Sapporo/Chitose with special security way (very useful). Nice wines. no food at all! Paid but nice food onboard of both flights. Smiling staff every time. Very clean and nice aircraft. A good experience.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Igor Feldberg","Switzerland","2014-05-25","Haneda-Osaka Osaka-Fukuoka Fukuoka-Narita! I had a special rate for tourist which was quite cheap. Perfect service. Great check in service for Star Alliance Gold and very friendly staff. Good designed lounges but they don't have any proper food in the lounges by domestic flights.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Lee","United States","2014-02-14","My son traveled to Honolulu in January to see his girlfriend. He is a college student so budget is key. The flight home was delayed 7 hours then cancelled until the next day. When he arrived at the airport in plenty of time there was no-one at the desk. He didn't have a boarding pass because there wasn't an option to print it for that flight. The airport customer service called the gate and told them a passenger was waiting - they said they would come and get him. No-one came - he missed his flight. To top if off the next flight out was 2 days later. I was told by the central office that they do not have a reciprocal arrangement with other airlines and there was ""nothing they could do"". The low prices may be appealing but in the end you end up paying more. Good discount airlines are a great alternative but Allegiant Air has missed the mark.","","","Economy","","","0.0","1.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Janet McAfee","United States","2014-02-14","Due to locations served I have flown Allegiant multiple times. Flights have been routinely delayed by hours or rescheduled to the next day. I couldn't believe they flew in and out of Asheville NC on the morning of Feb 13 in the middle of winter storm PAX. Both Delta and US Airways had cancelled their flights. I couldn't get to the airport to catch my flight. One of the few times Allegiant flew on time.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Streb Lovell","Taiwan","2014-11-03","LAX to ORD via St. Louis one way in first. Both flights on time. Food was very good. Staff was very professional. All in all a very nice experience. Not much entertainment wise but these flights are not that long.","","","First Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Nigel Key","United States","2014-10-31","AA is an embarrassment to US hospitality and service. I frequently fly business class transatlantic - have you tried to get past a neighbor who is lying flat to reach the aisle? It's almost impossible as the seats are so badly positioned and designed. And what about the Business lounge H at Heathrow the food available and decor are awful compared to any other major world airline - yes including some US competitors. Finally I am tired of the grumpy geriatric flight attendants that seem to dominate the ranks. All US airlines have lost ground compared to their European peers but AA is down at the bottom of the pile.","","","Business Class","","3.0","2.0","2.0","2.0","3.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","E Ruthruff","United States","2014-05-25","SEA-NRT on the 787 which is a 10-hour flight. In the 3x3x3 configuration the seat was small and uncomfortable. The cabin was very hot which made it even worse. And my wife and I were separated because of the change in aircraft configuration. On a positive note the flight attendants were friendly and efficient and the selection of Hollywood movies was nice. The bathrooms were clean and the food was OK. But it's all about the seat. I can only recommend to small people who can tolerate hot cabin temperatures.","","","Economy","","1.0","1.0","5.0","3.0","5.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Trevor Wilson","United States","2014-05-18","San Jose to Tokyo Narita on new Dreamliner Business Class. Seat comfort was first rate plenty of room and great access to the aisle. IFE was very good service was amazing. Food was too salty for me otherwise a great flight.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kathy Lynch","United States","2014-02-10","My flight was 4 hours late when I departed Youngstown to St Pete then to top it off 7 hours late on the return trip. No weather conditions just lousy service. Everyone involved with this airline is miserable.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Loras Pape","United States","2014-02-10","Thursday 1/30/14 Rockford IL to Punta Gorda FL. My wife is claustrophobic purchased a front seat to help her plane was delayed 7 hours when boarding a different style plane they made open boarding and we lost our seats. We arrived at 11pm ruined our trip had to fly home early purchase all new tickets home for another $220 each had to rent a car from Peoria IL to Rockford for another $150.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Laura Fulton","United Kingdom","2014-10-31","Awful experience. The cabin crew are amongst the rudest least helpful people you are likely to come across in life. I was travelling with two small children 2years and 8months. Having spent the majority of the flight on my feet rocking my 8mth old to sleep she finally fell asleep. Breakfast arrived unfortunately I knocked the tray onto the floor. The member of cabin crew stepped over it ignoring it. When I apologised and asked for help to pick it up he curtly said he would get it later. The breakfast was strewn all over the floor in front of the toilet. I had a sleeping baby in my arms. When another passenger woke up half an hour later my fellow passenger was kind enough to pick the items up.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","David Shortall","Canada","2014-10-31","My wife and I travelled overnight to Rome on AA on Oct. 1 from JFK. It was very disappointing. There were no in seat videos on the Boeing 767. The overhead screens continued to play movies until just before landing which prevented me form sleeping. The economy section food was uninspiring to say the least with stale dinner rolls and a wedge of cheese for dessert. This is our last international trip on AA.","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S Anna","United States","2014-05-15","LAX-HAN. Previously flew this same route in economy class and found ANA's service in that class to be comparable to business/first class on most other airlines. I was not disappointed with the business class experience in ANA as the service was quite outstanding. Attention was paid to every little thing from cleaning toilets after use to offering beverage or food the moment one's eyes flutter open after some sleep. The entertainment system offered a full compliment of Hollywood Japanese and a few international films along with music television shows (mostly Japanese) and games. Since this was a red eye flight meals were a simple amuse (delicious although my husband wouldn't eat it because it was far too exotic) along with a breakfast meal before landing. I opted for the Japanese breakfast and the presentation was both outstanding and quite delicious. They also offer many wonderful snacks during the flight and my mother-in-law fell in love with the Ippu-do ramen dish she had as a mid-flight snack. My only problem was with the seat which is somewhat of a lie down configuration although the leg portion of the seats hangs downward. I could only feel comfortable laying on my side even though portions of the seat dug into my hip. Still definitely worth the price of flying.","","","Business Class","","8.0","1.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Michel Perrin","Brazil","2014-05-12","NRT-ITM. B767. 2-3-2 configuration. Good space for legs. Fast and efficient check-in. Bus boarding with separate bus for Priority pax. Big screen with front camera views including during take-off and landing. No individual screen. Paid drinks and food. Baggage arrived immediately. Cabin attendants just vanished.","","","Economy","","7.0","4.0","2.0","1.0","2.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Hockemeyer","United States","2014-02-07","Over the last 6 years I have flown Allegiant 39 times - all PIE to FWA. with few exceptions I would rate them as good to very good however in the last 2 months (Dec 2013 - Jan 2014) the service has been deplorable! The last 3 flights I've taken with them have followed a similar pattern: 2 4 6 hour delays then cancel and re-book the next day. My sense is that they've grown too fast and their infrastructure can't keep up with their flights but it ultimately comes down to poor management. It's too bad - this was an excellent convenient flight. I'm now forced to look at other options.","","","Economy","","2.0","3.0","4.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mark L Saylor","United States","2014-02-05","Feb 2nd 2014. Had a flight at 12 out of SYR got the 1 and only email saying the flight was delayed until 1.45. I get to the airport at 1 to have them tell me the plane hasn't left PIE (Clearwater) yet. We then didn't board until 4.45 sat on the plane until 5.30 until we finally took off. They served us 1 slice of cold pizza. We finally touched down at 8.30. I have a return ticket for this Thursday I purchased a ticket to fly United instead. Staff not friendly either. I will not fly Allegiant again.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Canavan Alison","United Kingdom","2014-10-28","This was my first and last time with American Airlines. Booked with British Airways from Dublin to Orlando. Flight out was fine as it was with BA but return was with AA - as they are partners of BA I thought the service would be the same. How wrong I was - flight was 2.5 hours delayed which meant we missed our flight from Dublin to Glasgow. I had to pay £190 to rebook flights. We were only allowed 1 checked bag each but with BA we were allowed 2 each. The stewardesses only came round once with drinks service and you had to pay for spirits. Plane seemed old. No inflight entertainment system in the back of seat instead TVs that came down where everyone had to watch the same film. No leg room at all. Very narrow seats that were extremely uncomfortable. I never complain about anything and when I read the reviews before our flight I thought they were exaggerated but honestly it's the worst flight I have ever been on and I wouldn't fly with them again even if it was free.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Humeau","France","2014-10-28","I flew from CDG to JFK on October 14th. It was the cheapest direct flight which was quite punctual. So the basis is 100% fulfilled. But the overhead compartment opened during take off and things fell down. It reopened during landing. When I left the plane I said it to the steward he did not ask me where it was located. Just something common. In addition to this half of the flight was in the dark because of an electric malfunction that prevented us calling for assistance. That is the visible part of the aircraft for the passenger. To fly in an old plane ok but it has to be nicely maintained.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Suzanne Spencer","United States","2014-05-11","Flight from Narita to Seattle on Boeing Dreamliner. On the flight to Narita seats were 2 on outside 3 in the middle. Return flight different airplane seats 3 rows outside 3 in middle. It was the most cramped of any flight I have ever taken including domestic. An agonizing trip. The service is quintessentially Japanese: gracious efficient. It is just that 2/3 of the seats are taken up by almost totally empty business and first class seats. Even United was better in terms of comfort.","","","Economy","","2.0","1.0","5.0","4.0","5.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Perrin Michel","Brazil","2014-05-08","JFK-NRT B777 Seat 6E. A Fantastic experience. Perfect check-in: an employee put our luggage on balance no belt transportation for C pax luggage. Poor BA lounge in JFK not at NH standards. First part of Business class cabin is extremely quiet (8 pax only). New seats offer a huge space nearly a suite much larger than any competitor on 777. Food top quality Japanese and French. Beef was rare as requested. French Champagne was good (not a Premium one). Wines not so good unfortunately. Fabulous Sake. First meal was served at the right speed. A nice surprise: during the following 11 hours of flight meals could be served at any time on demand with a large choice of food. Cabin attendant spoke perfect English and were extremely efficient. Surprising variety of movies. Camera during flight but not upon taking of or landing.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Bellamy","Canada","2014-02-04","Don't fly Allegiant day after Super Bowl two crews flying out of Phoenix Mesa failed to show up resulting in significant delays. AZA to GTF delayed at least 4 hours and counting. Weather fine at both ends of flight. Obviously no backup crews. Communication of delays is poor. Flights are inexpensive but airline may be operating over it's head. Could be an airline with a bright future if it can sort out it's operational issues. They did offer refreshments and food voucher after 2 hours of waiting.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Nicole Barker","United States","2014-02-04","If you believe the prices are too good to be true thats because they are! The last time I flew with them I was stuck in Punta Gorda for over 8 hours at the airport. They said the plane had a malfunction and that they had sent for another plane. The other plane never showed and they finally fixed the plane we were supposed to travel on almost 9 hours later. Today I was supposed to fly from Asheville to Punta Gorda. I received 5 different text messages delaying the flight hour by hour. Finally when I did not receive a text and the plane was supposed to leave at 2.20 I went to the airport only to find out that the plane that was supposed to pick us up had not even left Punta Gorda yet due to ""cloud coverage"". Allegiant did not notify any passengers of this until they all arrived at the airport thinking the flight was finally on time. After about an hour I received a text stating that the flight was cancelled but with no time or information on when or if it would be rescheduled. I would much rather pay the extra money to travel with an airline you can trust.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Smigaj","United States","2014-10-28","Always delays even when the plane is the first one out in the morning. Frequently when there are going to be weather delays the airline won't cancel so you can make alternative arrangement until you have sat all day waiting. I fly frequently and American always has some excuse for why they can't help their delays. Sick of this airline.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Dhuka","United Kingdom","2014-10-22","I was flying from Miami - Sao Paulo on AA929 on the 10th July 2014 on a 772ER in First. Having arrived from LAX 2 hours prior I was absolutely exhausted and was hoping to get some sleep on this leg. Boarding was smooth and the flight took off on time once the aircraft had reached cruising altitude and the seat belt sign was turned off I made my way to the galley and requested one of the two FA's (both were busy discussing their personal problems rather then attending to passengers) to turn down my bed I received a shocking impertinent response from her: ""So you want me to push a button for you"". Disgruntled and furious I prepared the bed myself and slept for the remainder of the flight. Around an hour before landing I was poked and woken up by the same rude flight attendant. At that point I expressed my frustration and told her she was not fit for purpose and shouldn't be working customer service orientated role. American Airlines has a good product in First (for a North American airline) I managed to sleep comfortably; however their poorly trained rude staff make it an unpleasant experience. Upon completing my flight I cancelled my return with AA and subsequently purchased a new flight with TAM which has a far superior product and customer service it's a shame they're suspending their first class on all routes from early next year.","","","First Class","","4.0","4.0","1.0","2.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Philip Lee","Singapore","2014-04-27","Flew from Sapporo to Haneda on a packed 777-300. Flight departed on time and arrived on time. Boarding was orderly but they allow too many carry on bags onboard the crew had a difficult time closing the overhead bins. As you can imagine 10 across seating is really cramped. Flight was about 1 hour 45 mins with no inflight entertainment except headsets for listening to music and scattered video monitors showing a Japanese documentary. Service wise was bad and minimal. Onboard for an hour and 45 min flight you are only offered water oolong tea and apple juice. No other drinks available not even orange juice. Asked the FA for ice and she just pointed to her drinks. For the price we paid as it was not cheap its definitely not worth it. For Japanese standard of service its appalling.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Steviandi Siauw","Indonesia","2014-04-27","SIN-NRT NH 902 on Boeing 787-8 Dreamliner. Everything was fine futuristic IFE system on a nice reclining seat except for breakfast options. A little bit non-edible porridge or tasteless omelette with cold bread. I tried other ANA flights and their menus are all fine except for this horrible breakfast menu on SE. Asia routes (got exactly the same option for Jakarta - Tokyo route in 2013). If anybody takes ANA overnight flight from any SE. Asian countries especially Singapore and Indonesia it is better to bring self-purchased food onboard.","","","Economy","","8.0","4.0","4.0","1.0","4.0","","","2.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kristina Driver","United States","2014-02-04","Flight 813 from Roanoke to St. Petersburg on 1/26/14. Return Flight 812 on 1/30/14. My husband and I flew down to Florida from Roanoke VA last week. It was perhaps the best airline experience I have had in decades. The reservation process was excellent with the site being easy to navigate and all details being clearly explained. We paid for pre-assigned seats and for one carry-on each. We printed out our boarding passes prior to arriving at the airport and everything was a breeze. We had early arrivals and the flight was comfortable. I will definitely travel through Allegiant Air in the future when going to Florida.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Delliveniri","United States","2014-02-03","I have been at the airport since 6.45am. There are roughly 6 planes worth of people stuffed into an airport meant to hold 2 planes worth. There are no restaurants just a snack shop in the corner that ran out of sandwiches 2 hours ago they do serve alcohol which isn't really making it's patrons calmer. All of the chairs are full and people are occupying the floor and every standing and leaning space. I believe there is only one bathroom but if I get up to investigate I might lose my seat. The only information booth with actual people is located outside of security so we are all essentially trapped in the terminal. Details are being delivered through an intercom system run by unapologetic staff. They assure us there is no new information and that our planes are unable to land at the airport because of cloud cover or leave their prior destinations because of rain.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Lim","United States","2014-10-22","October 9 2014 AA 137 DFW to HKG. Flight departed Dallas pretty much on time. Once airborne hot paper towels were distributed following by drink service. Complimentary beers and wine. Shortly after drink service lunch was served followed by another round of drink service. Special vegetarian meal was provided. Meal consisted of rice and chick peas curry with a side salad with olive oil dressing and two pieces of melon as desert. Tiny quantity but tasted decent and edible. About 7 or 8 hours into the flight a mid flight snack was served with drinks. Three pieces of vegetarian wraps and a fruit salad was served. Less than two hours before landing in Hong Kong another meal was served. This time the meal was a cold pasta salad with two pieces of cantaloupe melon. Flight was about a little over 16 hours. Seats in Main Cabin Extra were fairly comfortable. Flight crew was professional but lack the grace of Asian carriers flight crew. No other amenities were provided like other Asian carriers such as toothbrush socks eye masks etc. However a refreshments self service counter was set up in the galley and juices and water were available through out the flight. IFE was surprisingly good with many new movies and TV shows available on demand. No flight deck announcement but flight crew provided information in English Cantonese and Mandarin. All in all a satisfactory flight with inexpensive fare compared to Cathay Pacific or Singapore Airlines but nothing special. Flight crew did not attempt to make passengers feel particularly welcome nor rude to passengers. Better than expected.","","","Economy","","7.0","3.0","3.0","2.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Heather","United States","2014-10-22","I recently flew from Chicago to Dublin Ireland on American Airlines - never again. The planes on both legs were filthy the toilets stank there was no individual IFE only shared screens on a 8.5 hour transatlantic flight the cabin crew were the rudest most unfriendly people I have ever met everybody sitting around me agreed. People had asked for blankets etc. but never got them. And to add insult to injury we were delayed 2.5 hours out of Dublin the crew didn't apologize and hit and the back so as to not have to deal with the passengers. If traveling from Chicago to Dublin I highly recommend either Aer Lingus or United. Both have good IFE their planes are clean and their staff are pleasant and accommodating. American Airlines in my opinion has gone downhill despite all their promises of improving their planes and services.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S Savage","United States","2014-04-23","San Francisco to Tokyo (SFO-NRT) March 25 then NRT to SFO April 17 Flights 007 and 008. Serious decline in service since my last flight in July. This used to be a ""premium"" airline. Now it is no better than any others serving the same route and it's usually $200 more expensive. For many years ANA has been the last hold-out for old-fashioned ""Japanese hospitality."" No longer do you ""get what you pay for.""","","","Economy","","5.0","2.0","2.0","4.0","3.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Suharsono Andy","United States","2014-04-21","JFK-NRT-CGK purchased tickets from UA's website great price. Checked in at JFK was a breeze we had a 2.5 hrs layover in NRT before continuing to CGK. Both legs were great we flew 777-300ER JFK-NRT and 767-300ER from NRT- CGK. Aircraft's were in excellent conditions meals and IFE were great cabin attendance were warm and helpful. We were travelling with a 10 years old and ANA did not miss a beat in providing their services. We highly recommend ANA we will definitely fly ANA again on our next trips.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Jones","United States","2014-02-03","Round trip from Spokane WA to Honolulu HI was late 3+ hours each way. All delays were caused by Allegiant. This caused delays for our anniversary trip and generated over $400 of additional costs. Even though all delays were incurred by Allegiant they offered no complimentary services. Will never fly this airline again.","","","Economy","","","2.0","3.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Seddon","Canada","2014-01-31","I recently flew from Niagara Falls NY airport down to Florida for a week. The plane we had was an older one no entertainment washroom could have been renovated. I felt this crew were not as professional as others I've observed. No coffee tea or water glad I had brought my own. We were a little late taking off because of de- icing. Upon coming back I was only a few lbs over with my luggage but got charged 50 dollars. There are too much add-ons for this airline. Overall this was the worst experience on a trip I've had.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mike Silver","United Kingdom","2014-10-22","Flew with AA Flight 734 Miami to Philadelphia to connect to Manchester on 30th September. The outbound flights both with US Airways. AA refused point bank to help me book the seats for 734 when I rang the UK customer services. Both agents need a training course last one told me to arrange seats at airport. US Airways helped me with seats for my family on their 3 legs. I tried to log in to my flight the night before to book seats to together and found to my horror there were no seats together and I had no choice but to choose from the few left. Arrived at Miami and flight was showing on time. Shortly before take off it became a 30 minute delay. Many people waiting concerned as they had connections like us. Some had no boarding passes for their US airways flight as they could not print these on check in. Unhelpful lady at desk would not help meaning those without passes then had to go chasing around PHL airport to get passes printed. Flight landed 30 minutes late cue rush as the plane was packed and most had connections to make. We were lucky as our flight departed from Terminal A. Still it left no time to go to any shops or buy food and drink. For their abysmal customer service for refusing to help me but worse by far for the first time in my life having my entire family split up on a plane and having to sit with total strangers I will boycott AA. US Airways in contrast were very good and helpful. Goodbye AA they just don't seem to care anymore. Had to give 1 star for entertainment. Should be a 0 option as unless you pay you get nothing! Wifi? Oh yes pay for that as well!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Wayne Casimir","","2014-10-20","October 6th 2014 MIA-STT. American Airlines is a low budget airline at best with premium airline prices. The service that American Airlines provide is on par with Spirit Airlines and Ryanair. Why pay so much to get there when someone else gets you there for less with same level of service.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Gephart","United States","2014-04-16","NRT-BKK-NRT Economy. Booked the ticket through UA and as they have recently cancelled their own NRT-BKK service opted for the ANA routing. I found the boarding in NRT to be a bit chaotic and even though they had lanes for Biz Class and Star Gold it was kind of a free-for-all. Both directions on 777-200 aircraft which disappointedly are starting to show their age. I found the legroom to be quite tight and toward the end of the 6+ hour flight was really starting to feel it. The service was typical ANA - very warm very welcoming very attentive. Overall a good experience and value for the money. Would certainly recommend them.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Pagan","Greece","2014-04-13","FRA-HND. 3 year old B777-300ER with great interior. Night departure from FRA. Flight full. The seat had nice pitch though no recline only the lower part moves 2 inches in front. Great dinner I took the Japanese. Very good IFE. The best part was the cabin crew they were there all night long serving green tea and other refreshments. Great smile great mood. They even offered me advise on a Tokyo tour.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brenda Brown","United States","2014-01-31","We had a direct flight from Bangor to Punta Gorda on 1/29/14. Flight was on time until we entered the aircraft then told that our direct flight would be diverted to Allentown PA to refuel. Finally left Allentown and told it would be 3 hours to Punta Gorda. 4 hours later we were descending into Punta Gorda almost ready to land and the plane suddenly started climbing again 1 hour later we were told that it was too foggy to land at Punta Gorda and we didn't have enough fuel to hang around and wait for it to clear so were going to land in St Petersburg. After landing was on the tarmac another hour waiting to get to a gate. 6 busses and 3 hours later we were taken back to Punta Gorda.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Mary Bragg","United States","2014-01-31","My sister in law was on a direct flight from Bangor ME to Punta Gorda FL. Instead of a direct flight they had to stop in Allentown PA. Then headed down to Punta Gorda FL. which original was suppose to land at 4.30 pm but because of the stop in Allentown PA. they changed it to 6pm. When they got to Punta Gorda FL. they wouldn't land and flew up to St. Pete FL. Finally put them on buses and bussed them back to Punta Gorda FL. They were not told what was going on and had no food or drinks and were made to stay on the plane. Arriving in Punta Gorda FL. at 11.30 pm. No one told the people waiting to pick the passengers up what was happening and if asked one person would tell you thing and someone else would tell you something different.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Rivera","United States","2014-10-20","I have not flown for a long time but I must say I was very disappointed. I took a trip from Tampa Florida to Boston MA and twice fights were delayed. It's a shock to me that airlines charge so much to fly and then your experience is so poor. In this day and age delays should not be happening for this amount of time. I cannot consider them again.","","","Economy","","1.0","2.0","2.0","1.0","2.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Djie Irawaty","United States","2014-04-13","NH1075 and NH8035. Depart from San Jose on Apr 5. We were traveling with 1.5 year toddler from SJC to CGK and very pleased with the way ANA staff from San Jose airport handled our situation. The aircraft is very advanced starting with USB power charger in flight adjustable filter light windows toilet seat had water spray and it closed itself. Touch screens had the newest movies very polite stewardess and the food is gourmet! Their Japanese menu had grilled salmon teriyaki and crab legs. The only cons is they only allow 1 piece of luggage for international flights.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","K Ogawa","United States","2014-04-08","NH 009 JFK-NRT. No wheelchair for 80 year old mother. No kids meal loaded its ok - mistakes happen. But when mistakes happen the inflight crew should not be blaming travel agents or ground staff. They even promised to ensure everything would be taken care of for the return. A simple confirmation call to the reservations center made me realize nothing was taken care of. Flight attendant even asked if I could speak in Japanese since English was obviously not a strength.","","","Business Class","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Eaton","United States","2014-01-31","Have flown Allegiant about 12 times and have had only 1 on time departure. Our last flight was 1/26 from PIE to AVL. Over 5 hours late. Equipment issues. Worst part is that even though it had an Allegiant flight # it was flown by Falcon Air. Both plane and crew were Falcon. When we checked in we were told that it was a chartered flight.","","","Economy","","2.0","4.0","3.0","0.0","0.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gail Driscoll","United States","2014-01-30","Flew Moline IL to Punta Gorda (or tried to) on 1/27/14. Half hour before landing announcement made we cannot land because of fog and are being routed to Sanford FL. Cannot land at another airport because not enough gas. Land at Sanford airport closed staff had to be called in. Told we would be getting hotel room only to really find out that we would be paying for the room because it was weather-related. 180 some people for 40 hotel rooms doesn't add up - a lot of whom were elderly. Most of us left on our own at Sanford airport with nothing slept on floor. No food or beverages offered. No customer service. Rented car when rental agency opened and drove to Fort Myers. Will not be flying Allegiant again!","","","Economy","","","4.0","1.0","0.0","0.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Vestal David","United States","2014-01-29","Original flight out on Allegiant #1065 January 17 was eventually cancelled and we never actually flew it. We returned on Allegiant #1064 on January 23. Allegiant Air 757-200 servicing Spokane is not equipped with necessary technology to land in regions frequent foggy conditions. Allegiant misinforms customers of flight status when you can find out what is actually going on with your flight using FlightAware. Allegiant kept moving out the ""delay"" in two hour increments up to four hours after the flight had left the diverted airport for the return to the destination never actually arriving in the departure city.","","","Economy","","","3.0","5.0","4.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Holewinski Roseanne","United States","2014-10-20","I took a flight from Phoenix to Miami with Nassau Bahamas my final destination. I was extremely disappointed in the first class service. On a 3.5 hour flight we were offered one glass of either wine or water and twice a snack. Granted it was a red eye flight regardless the service should have at least offered a breakfast and coffee/tea. We landed at 7.30 Miami time which is long past morning coffee. This is the second time I took this flight and won't travel it again.","","","First Class","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Evans","United Kingdom","2014-10-20","Flew from Manchester to New York and it was by far the worst airline I've ever flown with. Old tired plane with aisle screens - shocking when flying international. I couldn't even listen to the film as something had broken off inside where I was meant to plug in my earphones. The flight attendants response? 'Oh I'm not sure what I can do about that.' Disgusting customer service. The so called 'entertainment' consisted of 1 film then American programmes that I've never even heard of then it was turned off altogether 2 hours before we landed! The staff were very abrupt and just looked fed up - the food was hands down the worst I've ever had on a flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Hilton","United States","2014-10-12","This is the first time in about 15 years that I have flown AA. Never again! This airline doesn't care about customer service. Our flight out of DFW was delayed 4.5 hrs. Never was there an announcement. The gate changed 5 times. The flight being delayed was never addressed. DFW airport at AA is absolutely awful. While sitting for 5 hours and speaking to other passengers we found out the majority of flights were delayed for some reason or other. There were few if any gate representatives around. Nothing was explained to anyone.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Cheron Heidi","Japan","2014-04-06","AXT-HND-HNL-NRT-HND-AXT. Due to connecting flight within Japan I decided to take the midnight flight to Honolulu from Haneda rather than the earlier flight from Narita. I don't recommend this flight as before the departure from Haneda virtually all the airport food service and retailers have already closed. In spite of not being able to find anything to eat before the flight the first meal offered on the flight was the snack with the hot meal served about 3 hours before arrival. (The order of the meals is reversed on the Narita flight). Next time I will make the airport transfer between Haneda and Narita (about 2 1/2 hrs using Keisei & Keikyu Railways) to get the Narita flight to HNL. All other aspects of ANA service were great as usual.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tercon Bojan","Singapore","2014-03-17","On the Tokyo (Narita) to Fukuoka segment ANA uses an ancient A320. The interior was upholstered in a deep green which does not even resemble the current ANA blue colour. The plane definitely had a retro feel. Moreover it was nearly empty. 20 pax on a 166 seat plane. Thankfully it's a short commuter flight. They could jazz up the whole experience though and make those 90 minutes a bit more exciting.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tercon Bojan","Singapore","2014-03-17","For this 90 min shuttle flight from Fukuoka to Tokyo - Haneda ANA packs in the seats fitting 405 seats on an old 777-200. That's the dreaded 10 seats abreast. Thankfully the flight was not full so we could spread out. The service is minimal as is the interior design giving this flight a truly bus-like feel. I know these flights are meant to be practical but why do they have to also make them boring?","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Ohlson","United States","2014-01-28","I travel from Appleton WI to Orlando/Sanford FL at least two to three times a year and I always have a pleasant experience. I am a paraplegic and require aisle wheelchair assistance and they are excellent about it. I find the prices more than reasonable even after adding your baggage.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Scot","United States","2014-01-28","Maiden trip from PIE to SWF on 10/31/13. On time definitely a no frills airline. Stewards and stewardesses complained the whole trip about having a 4hr layover. Now the return trip: My flight was scheduled for a timely departure! Approx 7.30pm that meant being there by 5.30. Never received text alert and airport screens showed on time schedule. An announcement was finally made at 7.15pm of the delay we would hopefully be boarding after it arrived at gate at 9.15-9.30. After arriving after midnight I still had a 2 hr drive home. I can usually fly back and forth with just a personal item but rudeness is unacceptable. Everything is an added fee: seat water snack carry on checked bag priority seating etc.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gilbert Jonathan","United States","2014-01-28","I recently flew from Greenville to Clearwater and both legs the plane left three hours late with weather not being a factor. On stepping out in Greenville I inquired to the people who were waiting to fly on how long they had been waiting they said 4 hours.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Dunigan","Canada","2014-10-12","Round-trip Toronto to Dallas Sep 29 - 30. New A319 on both segments - aircraft clean and shiny. Paid for premium seat and well worth the $80 for the round trip. Lots of leg room exit row on return segment. AVOD and AC power available to all seats. Perhaps it's the new hardware making everyone happier - cabin crew was polite and friendly on both legs in contrast to several other AA flights in recent years.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Bergstrom","United States","2014-10-12","Traveled with AA MIA to SFO and return. Oct 1st and 5th. 738 on the first leg. 5.5 hr min flight one beverage service offered. Return flight 757 and 2 beverage services offered. Pay extra for better cabin seats pay to check a bag and hardly a smile. Really felt like cattle and not a pleasant experience. Waited for one hour to receive bags on the return arrival in Miami. It is truly a shame to see the deterioration of service in the industry and the total lack of customer care.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jen Hayes","United States","2014-10-12","Over crowded flight. They actually overbooked. Had 2 hour delay and another hour delay on the connecting flight. Had to literally run to the connecting gate due to such a late arrival the gates were very far apart. Plane was filthy. I don't think they clean them ever. Seats are small and uncomfortable. Can't even fully open the tray tables. I'm not a large person and I was unable to do it so I'm sure large people can't use them at all. However they do have tablets built into the seats but you can't do much on them unless you pay a high fee. Will not fly with American Airline again.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Seamus Ryle","Ireland","2014-10-08","My Wife and I flew 28th Sept Vancouver to DFW to Orlando Business/First. Breakfast omelette cold sent back asked for a second warm scone instead! We were not the only pax to send the cold omelettes back. Admiral Club in DFW refused us entry. Never refused entry into Airline lounges before showing First/Business class tickets? My Priority Pas came to the rescue allowing me entry into a different lounge at DFW. The staff seemed very disinterested in what was going on and this includes a non existent cabin check prior to landing at Orlando. Will never waste my Dollars on First/Business on American domestic flights in the future. Nearly forgot - had to pay for wi-fi!","","","First Class","","5.0","3.0","2.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Dave Noble","United States","2014-03-10","SJC-NRT. Would normally fly United on transatlantic/transpacific so decided to use ANA through United website from my local airport. Couldn't check in because I had a United ticket but when I got to the check in desk I had already been assigned an aisle seat based on my United 1k profile and the seat next to me was blocked off so I had plenty of room. I also asked for a Japanese meal and when I boarded the FA came to verify my meal request. SJC-NRT is a 787 dreamliner and is spacious and bright inside. Like the ability to adjust windows at the touch of a button. Inflight service was excellent attentive and very polite. What a difference from United! I like having in seat power and USB charger even in economy. Only negative is that the seat is a hard shell so it's almost impossible to sleep on it. I can normally sleep on planes but couldn't on this. Both flights into NRT and SJC arrived an hour early. SJC is less hassle than SFO and easy to get in and out. Overall next time I go to Japan I'll be flying ANA out of SJC.","","","Economy","","9.0","2.0","5.0","4.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","G Nishihira","United States","2014-03-07","LAX-NRT return. Very comfortable seat and bed. Culinary offerings (European and Japanese) were delicious and made dining equivalent to eating at a five star restaurant. Cabin crew were attentive but not intrusive. Every time I used the washroom it appeared to be serviced after every use as the toilet paper ends were triangulated.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Ohno","United Kingdom","2014-03-05","HKG-HND paid full price for economy ticket yet got an awful seat in a separate partitioned area of 2 rows right behind business class. About 5 or 6 babies in the vicinity all crying at various intervals. Furthermore seat was incredibly uncomfortable - not the regular seats but the seat cushion is shorter and dips down in the center putting pressure on thighs. When I asked to change seats FA just brushed me off even though there were a couple empty seats elsewhere. The IFE? Tiny low res screen audio was on/off due to ageing headphone input jack.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Anderson","United States","2014-01-24","Honolulu to Las Vegas flight was delayed we boarded the plane sat for over an hour on the plane had to deboard the plane wait 2 more hours and was eventually told the flight was rescheduled for the following morning. The next morning we sat on the plane over an hour for fuel before take off. Flights appear to have delays/cancellations for some reason and customer service department is horrible. Not a customer friendly airline and troubles are not worth the initial savings since you usually end up spending more in the end with unreliable flights.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Susan Scarbrough","United States","2014-01-23","Punta Gorda to Knoxville on Jan 9th 2014. Flight was delayed 3 hours to start off with then after 2 hours of waiting we were sent to another part of the airport to wait after the 3 hour delay we were told the flight had been cancelled. Had to find another ride back home which is a good 45 minute drive. They said it would be rescheduled for 6am the next morning. After arriving at the airport at 4am the next morning the flight was delayed again and we finally boarded 2 hours later then left for Knox. We got over Orlando and we had to turn around and go back to the airport. Finally get to Knox then we have no gate for the plane to go into so we sat on the runway for about an hour. This experience was unacceptable and very costly if you consider the cost of 2 trips back and forth to the airport. Trip back was not as bad but also a delay. Yes the flights are very reasonable but just be prepared for delays.","","","Economy","","","3.0","4.0","2.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Matthews","Canada","2014-01-21","Booked the first flight in the morning out of Las Vegas (8am). When we arrived we were told our flight would be delayed a few hours they didn't know how long and offered us $10 in food vouchers? By noon they were still unsure and said they ""may"" have a plane coming at 2pm but that was not a certainty. I told them I needed to be home and asked about the 2.30 pm flight. The response was that I could change but would have to pay and it would cost $1600 to do that. When I returned 12 min later the desk was swamped and she was giving away the seats she had just told me I would have to buy for $1600! I asked for my checked bag back so I could use another airline she stated that she did not have any staff to retrieve the bag! After no communication and other Allegiant flights we finally got a plane 9 hours later. They actually closed down the desk after an hour of people asking what was going on and when we may possibly get out. The new plane was small and it was all open boarding. We had originally paid for seats and priority boarding. When we were all on there was 2 people without seats as they had ""miscounted"" the seats in the new plane! They actually asked if anyone would give up their seats for a $25 voucher for another trip.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Campbell","United States","2014-01-20","Flight from Punta Gorda to Moline cancelled 2 hours before flight time. No reason given. Good weather at both airports for flight. Likely due to lack of crew and/or equipment. I intend never to use again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Lauren Pasternak","United States","2014-10-08","Original flight was from LGA to DFW. After flying in circles in the air for half an hour we finally re-routed to land in Little Rock Arkansas. We sat on the runway in the plane for at least two hours with no offerings of good or water even after the 4 hour flight. I understand completely this is weather related and only looking out for our safety however this was not handled well at all. When asking the stewardess for water- it's like it was a huge inconvenience. We finally deboard the plane in Arkansas and were told to wait around to see if the flight is officially cancelled - an hour later it was. Hotel rooms were not offered to be paid for not even a meal or anything at all. Everyone paid out of pocket and waited to de board the next morning. Back at the airport at 6am and we were told to use our old boarding passes and go directly to security- they refused us and made is wait back in the long American Airlines line to get a new boarding pass. My final destination was Austin which was also cancelled. They put me on a flight to Houston in first class which was unexpected. However I decided to just rent a car and drive to Austin from Dallas but I was told that there was no possible way to get my bag because it was listed as priority to Houston. Well our flight from Arkansas to Dallas was delayed an hour then the flight from Dallas to Houston was delayed another hour. First class wasn't anything special honestly more leg room and drinks served in glass instead of plastic. Finally arrive in Houston waiting at baggage claim and guess what - my bag isn't there. I was told it was on the next flight coming in from Dallas which infuriated me after I wanted to originally take my bag in Dallas as it was. Waited around the airport for another hour or so and finally get my bag with a big orange sticker on it saying ""priority"". Yeah right. Never will fly American again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Pomeranze","United States","2014-10-08","JFK-LAX First class. Good but not overwhelming as it should be. Seat on A321 is good but has some problems very hard to get out or in while even partly reclined. Food was mediocre in quality although presented nicely. Flight crew was wonderful but honestly the whole experience is either over priced or under done. Jet Blue Mint on my outbound was much better.","","","First Class","","7.0","3.0","5.0","4.0","4.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Khan Akbar","United States","2014-10-05","Travelled for work to Santa Fe from Washington Dulles via Dallas Fort Worth. All the planes were on time and clean. No entertainment offered in MD80 old planes they should retire them. Everything on sale including headphones for $5 and you can take home after use. My company paid $1100 for this economy class ticket which is probably worth $300. Staff was all very friendly and offered whatever they can so acceptable behaviour there.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","1.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S Murphy","Singapore","2014-03-03","Ignoring that the flight was late and meant I had to get a bus to Haneda from Narita to make my connection the SIN-NRT sector on ANA's 787 was immensely uncomfortable. The seats are the 'shelled' non-reclining type and are advertised as having a seat pitch of 34 inches but in practice I was only able to slide my seat forward an inch or so before my knees jarred into the seat-back in front. The result was 7 hours of night flight in a lot of discomfort and any suspected benefit of flying in a 787 totally lost. Staff were unerringly polite and IFE was good but both of these positives were overwhelmed by the discomfort. Why have ANA gone this route when their CX peers had already paid the price and fallen on the 'rigid economy seat' sword? Madness.","","","Economy","","5.0","1.0","5.0","4.0","4.0","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jason Wong","United States","2014-03-03","Flew from NRT to SIN. 7 hours flight but there was only one meal. The same flight on United serves 2 meals. The meal was good though with pictures illustrating what to choose. Plenty of refills of warm Japanese green tea. My major complaint is the small seats. The plane was the new Dreamliner 787 but the seats are clearly designed for Japanese people with legroom significantly less than that of United and other US carrier. It is quite hard to get out if you are stuck in a middle seat. I do like the spray toilet in the bathroom. Good service overall but definitely not the most comfortable flight.","","","Economy","","6.0","2.0","5.0","4.0","4.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Matsuda","United Kingdom","2014-02-20","A return flight to/from Frankfurt and Haneda on newly configured 787 (Economy Premium Economy and Business). The configuration in Economy has been changed from 2-4-2 to 3-3-3 but the seat was replaced from Back-fixed to normal reclining seat. The seat was actually more comfortable than the Back-Fixed seat and I felt less tired after a 12 hour flight. In fact one of the cabin crews told me that they had received many complaints on the Back-Fixed seat from passengers. The cabin crews on both flights were very friendly and helpful. They regularly walked around the cabin with drinks to serve. It is very different from some European airlines that all cabin crews vanish completely after the first meal and never see them until the second meal is served.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Sanderson","Canada","2014-01-20","Family of 9 (5 adults 4 children) travelled from ST Cloud to Orlando. Excellent service flight and price! Will definitely travel Allegiant again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Ryan Glanzer","United States","2014-01-14","I flew from Austin to Las Vegas on a Thursday and returned on a Sunday. I had nothing but positive experiences the entire time. The $55 airfare was a steal compared to the other airlines which made it pretty easy to overlook fees for luggage and seat selection. I am 6'6"" so I paid $21 each way to sit in the exit row (31st row) in the aisle and I had at least five feet of space in front of me. The flights started boarding an entire hour before scheduled take-off which I guess was nice. Both flights left exactly on time and both arrived to their destination ahead of schedule. I would definitely fly Allegiant Air again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Patty Murphy","United States","2014-01-09","A group of 5 of us paid $145 total to be able to select our seats. On our flight from St. Pete's to Lex we were told it was open seating with no seat assignments. We had paid in advanced for a seat assignment. This made it very difficult for groups with small children.","","","Economy","","3.0","3.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Dobson","Canada","2014-01-09","My son's wedding was in Florida on Jan. 4 2014 so we booked our flights (6 family members) in August for this specVery unprofessional airline. I was on a cancelled flight on Dec 20th from Niagara Falls to Florida. Plane was re-routed even though flights were landing and taking off less then 30 minutes away out of Buffalo and while we were waiting flights were landing and taking off from IAG. we were told around midnight that flight was cancelled and we would be contacted as to when it would be re-scheduled. We had originally booked with plenty of spare time to get us to our cruise ship before it left and the new scheduled flight was too late. Thank goodness US air stepped up and had seats available. We signed up for the text alerts and never received a single one - the only way we knew the flight had been re-scheduled was that another passenger informed us - our email didn't come until after 10am the next day - way too late. Allegiant didn't offer any assistance or information as to hotels transportation - just that we had to get out of the airport. Flight home was also over 2 hours delayed due to mechanical issues. Seats were the smallest and most uncomfortable I have ever been in and there were no complimentary beverages offered. Initial flight prices may look good but do not be deceived - by the time you add baggage and everything else it becomes very expensive. I will never fly Allegiant air again and will ensure none of my family or friends do! Worst airline I have flown.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","T Roberts","United States","2014-10-05","Last night I flew from O'Hare to Dublin Ireland with American Airlines. I am a seasoned transatlantic traveler and have flown all airlines from North American to either Shannon or Dublin Ireland. On boarding the 767-200 aircraft I was astonished that there was no AVOD on the place only the large overhead screens which went out 15 years ago. Everybody sitting around me was annoyed as we all had to watch the same movies for the 7.5 hour flight. It is probably going to be the same on the 8.5 return flight - never again American Airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Glyn Genin","United Kingdom","2014-10-05","AA104 JFK-LHR 20 Sept - Long queues at ""Priority"" Check-in at Kennedy thirty minute wait as agents struggled to help passengers from strike-bound Air France. TSA security a shambles (not the airlines fault). Admiral's Club a little crowded but a haven. Greeted by smilingly efficient desk staff. Bartender knew the drill two stiff Grey Goose and Tonics swiftly dispensed (but cheap and nasty plastic glasses?) Boarding was smooth and quick cabin crew a tad overwhelmed trying to stow overhead bins on this full to bursting flight. Main Cabin Extra (19D) seat would be well worth the small surcharge but complimentary to Ruby and above frequent flyers anyway. Great IFE OK food dished out promptly after take-off. Croissant juice and coffee before early Heathrow arrival. Bags already delivered by the time I got to the belt. From being the third world poor relation of the Oneworld Alliance American seem to be vastly improved; new aircraft and good service at an excellent price. My next transatlantic trip with them (to Chicago in November) is on a 767 with a retro 25 year old cabin fit though - watch this space.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Man","United Kingdom","2014-10-05","Recently flew DUB-ORD - 22 year old 767 ORD-LAX-SFO 737's SFO-LAX-LHR 737 and new 777. Apart from the fact that I got there and back safely I must say what a disappointment the airline is in terms of inflight entertainment comfort staff and food/drinks. I fly regularly from the UK mainly East on EU/Asian airlines or within Europe and I now realise how spoilt we are here. When comparing AA to QR EK etc they just do not compare in any regard. The old 767 aircraft in a very tired state still had analogue buttons for their armrest music entertainment system and huge drop down crt displays. Food was awful and very poor quality on takeoff. The pre-landing snack a deep dish pizza was much better albeit on the greasy side. Domestic US services were on 737's - one with the new sky interior and 2 older interiors. All perfectly fine to get me from point A to B. Plenty of rather expensive food purchase options in the terminals and ability to bring food on board was good. I did not think much of the in- flight food menu for purchase - limited choice and not great quality it would seem. Nice touch for in-flight wi-fi although I didn't use it. The biggest disappointment and a real embarrassment was the supposed 'flagship American service' from LAX-LHR. Super cramped seating in 10 abreast layout in economy meant no elbow room whatsoever. Very poor in-flight entertainment system - hard to navigate difficult to find music titles plus generally limited selection. The catering was shockingly poor for dinner a chicken dish which was flavourless and served with a salad with grated cheese and dressing some crackers with cheese spread a biscuit for dessert and a cold and chewy roll. Breakfast was similarly disappointing and consisted of a yoghurt orange juice and a horrible leathery croissant served with jam and butter. A continental breakfast on a service between the states and the UK? Where is the sausage and eggs? Even Qatar give the above and a hot dish as their breakfast in better quality. The embarrassment really comes with the announcement at the start of the flight where we are introduced and welcomed to their 'flagship' service. It is laughable. On a plus note the drinks service was perfect. Crew were very hit and miss on all sectors. 767 is way above the 777 in terms of comfort and space. I would much rather have 9 abreast in a 777 or a 22 year old 767 then this flagship 777. Good USB/power options though - that's probably the only thing that they got right on AA136. I would go out of my way to avoid AA in future unless price is the only factor.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Michael Kemp","Canada","2014-02-10","HCMC to Narita to Washington to Toronto January 2014. I travel to and from Asia a couple of times a year. This was my first time on ANA. I will travel on this airline again whenever possible. The price was very reasonable. The service was excellent. The Japanese menu was wonderful. I usually don't eat airline food so this was a really great change. The baggage check in was courteous swift and helpful. Boarding was the same. Aircraft including washrooms was very clean with no blankets pillows head phones. They could expand the selection of movies for long haul flights.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Kai Nakazawa","United States","2014-02-10","NRT-SEA 787 on 1/26. Unfortunately the lounge was under renovation and very limited space. Inflight services food and seat were excellent.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","B Duston","United States","2014-01-28","Recently took a flight from Bangkok-Tokyo-JFK. Admittedly the seat on the Bangkok-Tokyo segment on a 777 was not comfortable. The leg extension was rather short and my feet extended over the edge of the leg rest. I am not a particularly tall person. The flight to JFK did have lie flat seats but I found them to be quite narrow and felt more comfortable sleeping at a slightly angled upright position. Food on both segments was OK and typical of business class fare found on other airlines. What sets ANA apart from other airlines is their onboard staff. Simply put their staff has to be the warmest and friendliest I have encountered on any other flights that I have taken. Everything was done with a smile. Cabins and bathrooms were kept immaculate throughout the flights. The AVOD system worked great with tons of offerings to choose from. I recommend ANA.","","","Business Class","","10.0","3.0","5.0","4.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Becker","United States","2014-01-13","Flew from JFK to Tokyo on ANA. Terrific airline. Gave plenty of refreshments and meals wonderful entertainment system superb employees. Reminds you of what airlines are supposed to be like.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M McKenzie","Canada","2014-01-09","Returning from Las Vegas on Jan 6 2014. Got to the Las Vegas airport and was told the flight was delayed by 4 hours due to pilot being timed out. Does Allegiant never have any stand by staff? By the looks of the gate that day all Allegiant flights were very delayed. The weather was fine so very little in the way of excuses for them. I doubt I will ever fly Allegiant again as this is the 3rd time with problems.","","","Economy","","2.0","3.0","4.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Zawko","United States","2014-01-07","My son's wedding was in Florida on Jan. 4 2014 so we booked our flights (6 family members) in August for this special occasion. We were scheduled to fly from Knoxville to St. Petersburg/Clearwater on the morning of Jan. 1. Two family members went early to Knoxville and were at a motel on the morning of Jan. 1 when they received a text that the flight was cancelled. The other four of us were on the way to Knoxville when we were called by our family members and told of the cancellation. I spent 45 minutes on hold arranging for new (replacement) tickets from Lexington KY to St. Pete that afternoon. We finally booked the tickets and headed north to Lexington for a 1.15 pm flight. We pulled into the airport and arrived at the ticket counter only to find that the flight was delayed 4 hours. We spent several more hours killing time until the flight took off at 6pm. We arrived at St. Pete too late to get our rental cars. Both the originating flight and the return were operated by Sun Country which seems to be a much better airline. The only thing that made the travel acceptable at all was Sun Country. I will never fly this airline again.","","","Economy","","","4.0","4.0","4.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","N Niseteo","Canada","2014-01-07","We were group of 8 travelling on December 26 flight 221 from Bellingham to Las Vegas. Told that flight was cancelled - Allegiant offered hotel vouchers to passengers who lived 50 miles away. Allegiant didn't have any service personnel at Bellingham airport who could help with re-routing to get to destination only way was over the phone with long wait. Allegiant accepted all passengers who wanted to continue on flight next day. We all lost one day of paid hotel accommodation and one day of paid 2 rental cars. Return was a little less disrupted just delayed for one hour and 20 min. Reason was 'they didn't have crew for airplane'. We all decided that Allegiant is going to be last choice in our travelling due to unreliability.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","William Baker","United States","2014-01-07","Would not fly this airline. Unprofessional delays maintenance issues above the norm old equipment timed out crews not enough backup equipment or crews. I experienced all of above on an attempted flight to Lex Ky from Sanford Fl.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Geoffrey Pierson","United States","2014-10-05","AA #202 LAX/BOS in First Class Sept 28. On time both ends old first class. Crew worked very hard with drinks Samsung tablets and then lunch. Seemed a bit hectic but the galley space is close to seating. Tablets require a lot of the crew but are fine to use with good selection easy controls and good definition. Lunch was respectable and crew remained available throughout the flight for drink refills and distribution of snack before landing. A good experience with obvious efforts made to live up to advertised quality.","","","First Class","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Matthew Jackson","United Arab Emirates","2014-10-05","Manchester to Las Vegas via Chicago. I currently live in Dubai and travel quite frequently using Emirates so I have probably been spoilt. The planes we flew on with American from the outside looked very modern however once we boarded things were very different. The interiors were outdated and looked like they had been in use since the 70's the interior was dull and the seats were like something out of a scrap yard mine was actually broken from were the trolleys had banged into it coming down the aisles. None of the economy seats had single televisions which I just could not believe for a long haul flight! Only business class are given portable tablets to watch the entertainment. The food was very poor and tasteless and the flight crew were bickering between themselves from take off to landing. I was extremely disappointed with this airline and I have vowed never to fly with them again please be warned as we spent a lot of money on this holiday only to be left disappointed by this carrier.","","","Premium Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Glyn Genin","United Kingdom","2014-10-01","AA101 LHR/JFK 10Sept. Efficient and friendly One World priority check-in. Comfortable Admiral's Club - breakfast baked goods decent coffee. Smooth boarding onto fresh-from-the-factory Boeing 777. 19D in Main Cabin Extra - more legroom 9 abreast config (10 across in the main cabin). On-time departure. Excellent communication from flight- deck. Top class entertainment (but take your own headphones) IFE can be viewed from gate to gate. Good cabin service - food and drink could be better. Complimentary beer and foul wine on offer. Half an hour ahead of schedule at New York. Plenty of agents staffing passport control. Prompt baggage delivery. Good flight at bargain basement fare - well done!","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Rubenstein","Canada","2014-01-07","Business class seat on the staggered B777 config. NRT-BKK route. The seat only seemed to offer 2 positions upright or lie flat. Not a comfortable seat and somewhat out of date. IFE selection was not as expansive as other airlines and the controls were not particularly responsive. Food service was geared to the Japanese pax. The overall meal presentation was beautiful in typical ANA fashion but nothing on offer was particularly appealing to me. I opted for a stewed piece of meat wrapped in a finely minced type of hamburger. It was not particularly palatable with an emphasis upon bland. It was inedible. Cabin service was directed at the Japanese pax while I felt ignored. FAs were professional but I was ignored having to ask for a refill on a drink or coffee. It isn't the first time I have had this experience on ANA and yet  it is something I only experience on ANA and never on any other Asian carrier. I don't know why this airline merits 5 stars as nothing on the flight was exceptional or not done in a better fashion on several of ANA's lower rated competitors in the region.","","","Business Class","","7.0","3.0","4.0","2.0","2.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Howe","Japan","2014-01-06","HIJ-HRT-LRH (Economy). No problems eve thing efficient seats no problem (yes they don't recline but they slide forward to give the same effect and the seat in front of you never moves) with plenty of leg-room. Good TV/entertainment attentive service. All on-time.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Howe","Japan","2014-01-06","LHR-FRA-NRT-HIJ (Economy). No problems despite tight connections. Heathrow Terminal 1 a delight now. Frankfurt airport ridiculously long walk to get to connecting gate having to go through security again (I expected code- share airlines to do better with this). Everything on-board full ANA flight FRA-NRT good efficient and comfortable. Definitely 5*.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Dayna Dittmar","Canada","2014-01-07","Flight 210 leaving Bellingham at 9am going to Palm Springs CA. Got to the airport at 7.30 am and was told the flight was on time even though it was snowing. Got into the boarding lounge and told it was delayed until 10am due to the snow and runway not being clear. At 10am it was still not flying with little updates. By 3 pm when I checked the flight status online it showed it was cancelled. Went up to ask the staff and was told no the flight will go out as soon as they have clearance to fly. After they cancelled 3 flights due to apparent weather and gave us a phone number to call to be put on the next flight. Stranded for 36 hours I finally got out of Bellingham December 21 2013 at 7.30 pm.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Lisa Baker","United States","2014-01-06","Flight 184 from Phoenix/Mesa to Eugene OR 1/3/14. Save the time money inconvenience and fly one of the reliable airlines. They advertise low rates but when you add the bag fees seat fees this fee and that fee it is actually more expensive. Went to the airport today for flight flight was delayed 3 hours. No explanation and none of the customer service people knew why. Sat and waited then flight is cancelled until tomorrow. Again no explanation.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Robertson","Canada","2014-01-06","Our 65 min flight from Phoenix was 4 hours delayed upon arrival at the airport. There were no weather concerns as far as we could tell. Apparently Allegiant has no reps at airports just the contractors who process people onto the planes. We were advised not to leave the airport as the situation might change. Two texts later from Allegiant had the flight delayed another 1.25 hours. The promised food and beverage coupons did not show up in the boarding lounge as promised (we waited and hour). Apparently it takes time to print the vouchers! Trying to contact Allegiant customer service produced a 30 min wait on ""Live Chat"" or 60 min wait on the phone. Never again!","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","F Casey","Canada","2014-10-01","Travelled last week from Vancouver to Lima via Dallas on a paid business class fare. Entire experience was a huge disappointment the flight crews were indifferent seats were uncomfortable especially in the 757's from DFW to Lima. Did not get my pre ordered meal on the Lima - DFW return. As a business class passenger the Admirals Club at DFW was underwhelming. Had to pay for water. Will travel any other airline unless there is no other option. What a horrible product.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jeffrey Kingston","United States","2014-10-01","Flights r/t SFO-JFK in the new A321 in C SFO-JFK and F on the return. First the F flight was simply the best domestic flight I have experienced in at least a decade. The new F seat is essentially the same as CX uses for long haul business a lie flat seat which is entirely private. The IFE screen is huge and the selection of movies is vast. Service was superb and attentive. The food was the best domestic food I have had for a decade (of course nothing will bring back the old days of caviar and meat carved on a trolley from the old days). The outbound C experience was excellent. Seat very comfortable and spacious. Service was good and meal acceptable. Should add it is a pleasure to fly on a brand new aircraft.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Laurent Mastey","United States","2014-10-01","I flew with American Airline from CDG to NYC and was outraged by the aircraft used a 757 with a very uncomfortable Biz Class old seats and basically an outdated aircraft. The inflight service was just OK and it is far from the standards used by American when flying to Asia. On the return trip it was a 767 and the experience was as awful as the way in. There is no comparable Biz Class in any Major European airlines American should rethink their product and services approach on these routes. Pathetic!","","","Business Class","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Virginia Medina","United States","2014-10-01","Fight #1636 from Miami to Washington DC on Friday September 24 delayed for an hour due to the problem in Chicago then sat for 1.5 hrs inside the plane with no AC due to a maintenance issue. Typical of this airline - being treated like cattle.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Sahni","United States","2014-01-03","Flew from JFK to Narita and back. The inflight service and attention to detail was excellent.","","","Business Class","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Lagu Bonari","United States","2014-01-02","I flew from Seattle-Narita-Singapore and then back through San Francisco. I'm writing to warn people about the new 3-3-3 economy seat 787 configuration. In short it was the single most uncomfortable flight of my life. I had a window seat and I was jammed in under the curvature of the airplane. The service food and entertainment were excellent but the terrible tiny seat overshadowed everything else. In Narita I switched planes to a 787 with the old 2-4-2 configuration and it was like moving to business class. I recommend inquiring what configuration you will ride prior to booking - the 3-3-3 is quite bad.","","","Economy","","7.0","1.0","5.0","5.0","5.0","","","5.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M McGrath","United Kingdom","2013-12-30","Narita to Hong Kong in Business. Very disappointed with our 4.5 hour flight on 28 December. Our first ANA experience and we had high expectations. Check in was very good but went downhill from there. Was directed to the United lounge which is cavernous but poor selection of food for breakfast. On board the 767 the seats had limited recline which made sleeping difficult. Biggest disappointment was the food. I had high hopes for the Japanese selection but what I was offered for lunch was bland and poorly presented. My wife wanted the international menu (no choice) but was advised it had run out even though we were seated in the second row. No cheese or fruit was available as a substitute. The over the top apology from the chief cabin supervisor was embarrassing. No amenities kit. Cathay is streets ahead of this airline and I did not understand on this outing why it is 5 stars.","","","Business Class","","6.0","3.0","4.0","2.0","3.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Horowitz","United States","2014-01-04","Fort Myers FL on Dec 26 flight was delayed going to Knoxville TN and I returned home at 1.30 this morning. This is by far the worst airline I have used. In the past 3 years we have traveled Allegiant over 30 times and each trip it has become a joke. They are never time staffed or polite. I am currently waiting on a flight I received an email this morning telling me that the 2.30pm flight was being delayed until 11.30pm. I have since tried to check for updates online and by calling the customer service line. After waiting an hour and twenty minutes to speak to the customer service rep she told me that the flight should still be leaving at 11.30pm.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Francisco Nix","United States","2014-01-03","On a flight from Grand Forks North Dakota to Sanford Florida this past December 2013 my flight was canceled. We sat on the tarmac for an hour while they figured out what was wrong and another 30 minutes locating the part and trying it again. Finally they determine they could not fix it. Well the next day they had it fixed. However they determined the plane was too cold for the passengers so we had to wait for them to warm it up. Once they warmed it up they determine the water was frozen in lavatories. So the only guy working had to get several pitchers of hot water to try to unfreeze the sinks but to no avail. Finally he said to use the hand wipes so we boarded and finally took off. I had bought the trip-flex and used it to change/extend my return flight since I was delayed a day. However you can't change it online you have to call in. Well it seems that this cheap airline is cheap in labor and maintenance.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Schreiner","Canada","2014-01-03","Recently returned from a trip down to Florida originating from Niagara Falls NY over the holidays. Our flight was scheduled to depart from Niagara Falls IAG airport at 11.57 am on Dec 23 2013. Arrived early only to find out that our flight had been delayed an hour. We purchased food at the airport cafe while we waited. Around 12.30 pm we were told that the plane was being re-routed to Ohio due to poor visibility and our flight would be further delayed. We had to wait a further 2 hours before boarding at 5.30 pm due to outstanding paperwork on the plane. We did not receive timely or detailed updates during this 5.5 hour delay. Not knowing when our flight was going to depart passengers including ourselves were forced to purchase food and beverages multiple times from the airport cafe and vending machines. When we finally did take off at 6.15 pm (6 hours later than our scheduled departure) we were offered complimentary snacks and beverages on the flight. I had hoped that our return trip would be redeeming for Allegiant however I was once again disappointed. Our return flight from Punta Gorda (PGD) to Niagara Falls (IAG) on Dec 28 was scheduled for 3.30 pm. Arrived at the airport at 1.30 pm only to be notified by the check-in counter that our flight had been cancelled. Told our flight would be rescheduled but it could be anytime the next day. We did not receive any notification until 12.55 am. Our flight had been rescheduled to 1.44 pm on Dec 29 so once again we repurchased food for the flight and drove another hour from Naples to Punta Gorda. Prior to boarding (at 1.25 pm) we were told by the representative that since the chartered plane had a different seating plan than the regular Allegiant planes passengers can seat themselves anywhere regardless of whether they paid extra and pre-ordered seats or not. In addition upon going to the restroom on the plane I was shocked to find that there was no running water in the washroom and we could not wash our hands.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Hansen","United States","2014-01-03","My family flew round trip from Rockford IL to Punta Gorda FL over the 2013 holidays. Our trip to Punta Gorda went very well. I am blind and one of the flight attendants came up to me as soon as I got seated with my family and offered me a personal safety briefing which I gladly accepted. The seats on the airplane (a Boeing MD80) weren't that comfortable and did not recline and there was no hot coffee available for purchase. The crew were professional and we got from point A to point B safely. On our return trip we were diverted at the last minute to Moline (2 hours away by car) because of freezing rain in Rockford. According to what passengers were told later we were unable to land in Rockford because there was a plane stopped on the runway and there was not sufficient room for us to land safely. On our arrival at the diversion airport the flight attendant working the forward cabin went through the usual post-flight announcements even going so far as to tell passengers not to smoke until they were outside the terminal to claim our luggage at the baggage claim area and how to book future travel on Allegiant. Upon our arrival at the gate we were informed—that in addition to the weather in Rockford our plane had a mechanical problem. Passengers were sent into the airport and told that further information would be provided to them when it became available. The flight attendant showed no sympathy. The Allegiant representative at Moline was wonderful. There was little information available about when—or even if—the plane would be repaired and sent back to Rockford. As we were leaving the airport the gate agent announced that the plane had been fixed and that anyone wishing to go to Rockford should go back to the boarding area. The real issue for me was the lack of professionalism from the crew on our return flight. I might have been willing to overlook the diversion and mechanical problems if the crew had been sympathetic calm and professional. But everything on the return flight added up to a never-again” experience.","","","Economy","","3.0","2.0","2.0","2.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Patrick OConnor","United States","2014-10-01","I flew on 23rd Sept.2014 on AA291 from Dublin to New York and after over 30 years flying with American I can say the airline is in deep trouble the staff obviously did not care about the passengers and if that is what happens in business class I feel sorry for economy class which is a cattle truck anyway. No water offered no wine offered no announcement about baggage pick-up at JFK. You had to ask for everything and the body language was why are you bothering us.","","","Business Class","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Lam Linda","United States","2014-09-22","I had to take my parents to the airport today to fly from SEA to JFK. We were on Alaskan Airlines flight powered by American Airlines. They were early to the airport for check-in at Alaska but got directed to go to American Airlines because for some reason we needed to check in there. The Alaskan Airlines employees were very cheerful and eager to help. Then when we showed up to American Airlines we were not even able to check-in even though they had 43 minutes before takeoff. They were 2 minutes late for automated check in. Then they had to wait in another line which gave them another flight which added an extra stop in Dallas. This changed their travel time from 5.5 hrs originally to a 9 hr journey. We had to accept even though we tried to plead them to get them on the original flight. The terrible thing is that they got to their standby gate 15 minutes earlier than the original flight was going to take off. And by no means are my parents fast people even with the normal lines in TSA. They could have made their original flight! I will never do third party travel sites again and the stupid confusion on flights was terrible.","","","Economy","","1.0","3.0","1.0","4.0","3.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Mike Roosenzweig","United States","2013-12-29","Flew Economy from Seattle - Narita - Bangkok. Overall flights were very nice. Flew on a new 787 from Seattle to Narita. Plane was very clean and comfortable and IFE had a great selection of movies. Japanese meal set was also very good too. Crew were very friendly and even though it was a very full flight the plane felt very comfortable and the large windows and great interior lighting made the trip enjoyable. Second leg from NFRT to BKK was on an older 777-200. Plane was clean but seats were worn and no where near as comfortable as the 787. IFE was older variety with ok selection of movies on a low resolution screen. Again food was very good and crew was very friendly. Only minor complaint would be that the 777-200 that I was on could use a nice interior refresh but other than that it was a great flight!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Bluske","United States","2014-01-03","Awful experience and will never travel again. Was supposed to leave Cedar rapids on Jan 1 at 8.50 am and was notified at midnight that it was cancelled. They said that I would receive a message by 3pm Pacific time for the rescheduled flight but did not receive any news. Finally found out my flight would leave at 7pm on Jan 2 (36 hrs after the original departure time) only to find out it was delayed again. I was then told I could switch my departure city to Des Moines IA so when I called to do that they cancelled that flight as well when I was on the phone with the agent. Never experienced such awful customer service.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Bergstrom","United States","2014-09-18","Flew this week Austin to Boston via DFW. Coach on the way up First on the return. Always impressed with the AUS- DFW flights even in coach they still serve the always full 124 pax a beverage on a 35 minute flight. MD-80 to DFW Main Cabin Extra as always comfortable and once again beverage service. B738 in Main Cabin Extra to Boston seats were fine the plane was clean the coach flight attendants on this route were somewhat disinterested. Only one beverage service and offer for food on a 4 hour flight. B757 with old interior on return. Didn't know any plans with these seats still existed. I did forget how large the seats are. Old seats but still comfortable. The two First Class flight attendants on this 4 hour leg were fantastic. Excellent service good red wine with dinner and a (4) course meal including a smoked salmon appetizer. Great food great service as always. Terminal C Admirals Club was a nice rest spot for our 90 minute lay over. MD-80 in First on the short 32 minute trip to Austin. Still a nice drink in their new glassware with Malano cookies out of the snack basket. AA still excels any other domestic carrier with regards to food offerings and beverage service especially in coach.","","","First Class","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Vician","United States","2014-09-18","Flew last month business class JFK-CDG. Flight delayed almost 4 hours announced 1 hour prior to departure. The attendant in the lounge told me we were lucky we had a plane. After boarding I was told the seat was not operational there was a barely visible sticker. But they did not know to what degree. The pilot had to look it up in his log. This took some 30 minutes. Verdict seat does not recline at all! They moved me to the back an arms reach from the coach bathroom. Each time someone went in and came out door slamming flash of light. There were 2 other much more desirable seats 4 AB it turned out those were for the staff. AA knows this are undesirable seats and it does not book them for their employees. The service on AA compared to other airlines is pitiful. With a few exceptions they treat you like they are doing you a favor. You never see a smile. The food most of the time is just plain bad. Due to the delay I almost missed my connection. After arriving to my final destination I found out that my luggage did not make it they found it 2 days later. Due to having to file paperwork for the missing luggage I missed my connection. AA is trying to blame it on the other airline.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Nicolas Mazza","Canada","2013-12-29","ORD-NRT NH11 23/12. NRT-BKK NH915 24/12. ANA are an excellent airline with professional and very polite crew. Even in economy food is very good you have a choice of international or Japanese speciality. Forks and knives are not in plastic. Planes are very clean even after 13hr flight. Negative point is probably seat stiffness.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","N Halperin","United Kingdom","2013-12-17","LHR-NRT-FUK outbound. 773 on the first leg with newer cabin. Full meals of dinner and breakfast were served and 2 choices for each however the taste wasn't as good as some cheaper flights I've been on. But I certainly didn't go hungry. Constant drink rounds from the cabin crew who were always extremely efficient friendly and helpful. Seat could not be reclined and I knew this in advance but it really was impossible to get any sleep in such a position even for a 5'5"" individual. However the seat features were good many cup holders large screen/modern IFE USB port. IFE had many programmes and features although I did not watch any of them. Toilets were always very clean and well maintained. ANA must have priority on the route as we made it in 10hr 50min arriving almost an hour early. Originally I was very concerned I would miss the connection beforehand but I had loads of time Narita international to domestic transfer was swift. Connection to FUK was provided by ANA Wings but it was only 2 hours although we departed late. Was given a drink but no food. Seats were more comfortable even on an old 737. Return flight from NRT-LHR was much the same as the first. Would fly again if I needed a particular connection that only ANA operate.","","","Economy","","8.0","1.0","5.0","4.0","4.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Rowe","United States","2014-01-03","On Dec 29th our flight from Mesa to Missoula was canceled at 6am one hour prior to our departure with no reason given. We were assured that airline representatives would be available to help us get rebooked. They did not appear for two hours and we ended up standing in line for three hours to get our hotel vouchers. No one seemed to know what was going on. This was my first flight with Allegiant Airline and I was greatly disappointed.","","","Economy","","2.0","1.0","1.0","0.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","E Phipps","United States","2014-01-02","Flight cancelled on December 31st with no reason given and no notification sent. Jan 1st rescheduled flight delayed 3 hours no reason given. Daughter has used the airline 2x now due to convenience (St Pete to Bangor) but is tired of the rude attendants (every flight she's been on and delays (every flight she's ever been on).","","","Economy","","","0.0","2.0","0.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Geoffrey Pierson","United States","2014-09-18","AA #2251 BOS/DFW on 9/8/2014 in first class. Flight left and landed on time. Seats comfortable though not the new lie flat. No seat AVOD. But the service the lunch were fine. Lots of refills for drinks updates from the flight deck. Connecting at DFW to Qantas to Sydney and transfer of luggage at DFW successful. A happy experience all in all.","","","First Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","David Iles","United Kingdom","2014-09-17","Miami - Los Angeles. Booked the tickets in advance so the cost of travelling first class for a near 6 hour trip was good value against the price charged for economy. Check in quick and we boarded on time with no delays. The crew were excellent attentive without being intrusive used our names when asking what we would like to drink and all made us all feel welcome on board. The food was very palatable. IFE was limited to drop down screens as the aircraft whilst scheduled to be one of the newer A321s in two class configuration was swapped out for an older 737 still wearing the old AA livery hence the 2 stars for IFE. Overall a very positive experience with AA on this flight.","","","First Class","","10.0","4.0","5.0","4.0","2.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Brewer","United States","2014-09-17","This is my first and last time to fly AA. Booked my vacation 6 months in advanced for Sunday to Sunday in the Dominican Republic. Arrived on Sunday morning to find out AA switched our flight to their sister company US Airways. Went to US airways to check in and they had no record of the switch. Went back to AA and after a search located our reservation. However this took so long that we missed our flight and they didn't have anything else going out on that day. They rebooked us for Monday morning and tried fixing it with $200 voucher (my non refundable room was $300 plus missing a day of vacation). On Monday morning (5.15 am flight) we showed up and checked in and got on the plane it is now 6.15 am and we are still sitting at the gate because an exterior light is out. You would thing they could have fixed it overnight. Anyway no matter how the rest of the flight goes they can't change my mind about the low scores on this review.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","T Waldman","United States","2013-12-12","Flew NH1 (IAD-NRT) 2143 (NRT-FUK) 2 (NRT-IAD). I was very satisfied with my experience aboard ANA. It was my second trip with them and the services had changed slightly. Ground-side staff were polite and efficient including at Narita where representatives gave clear directions for rechecking baggage following Customs. Some airside amenities had changed since my previous trip in 1/09. Things like ice cream were no longer free after meals instead at the time they had an a la carte menu from which you could order business class treats like sake or udon for a modest fee. The udon was fantastic for a midnight snack. I had a special meal (vegetarian) registered and cabin crew served those first (which I guess was awkward for folks like me) but they indeed arrived vegetarian as advertised. IFE was stocked with a good mix of fairly recent western and Japanese films television shows and music. I seldom felt the need to turn to my iPod. Seats were comfortable and pitched well enough for this average-sized American male. Fukuoka connection: I wasn't awake for a lot of the flight but we were provided light beverages. IFE included a documentary program and a flight map. Otherwise the service was comparable to the international product.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Thomas Brooke","United States","2013-12-09","We flew Economy from SeaTac to Narita in October 2012 on the 787 and the flight seating was comfortable enough. The in-flight entertainment was excellent and the food & service very good. This year we took the same ANA Economy flight from SeaTac to Narita in October 2013 and the flight seating was terrible. In the past year ANA has changed the main Economy seating configuration from 2-3-2 to 3-3-3 and reduced the amount of space between seat rows to squeeze in more ""sardines into the same can"". It is so tight that the person directly in front has to move their seat to the upright position to adequately allow the food trays to fit onto the very small fold out tray. As well the newly instituted one (1) suitcase rule is very inadequate for those of us going for extended trips. Since the return flight home was re-directed to Portland OR due to ""fog/visibility problems"" at SeaTac and a series of subsequent problems our flight finally arrived ~8 hours late and this afforded an opportunity to speak with many other passengers. I found that many/most other passengers in the Economy cabin were of the same general opinion and would now strongly consider other options for their next trip. Options including flying to SF or Vancouver to get a more comfortable flight. ANA had a good product and through these changes of seat configuration has now given other carriers offering direct flights to Japan an excellent opportunity to compete and beat. We are now ""in-play"" and will not take another ANA flight to Japan w/o first understanding more about the seating arrangement. We did try to upgrade in Narita to Premium Economy but were allowed to do that; since they said we had a ""discount ticket"" i.e. tickets purchase through a Travel Agency and we paid what they asked. Not a good experience!","","","Economy","","2.0","1.0","4.0","4.0","5.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J McTiernan","Canada","2013-12-31","We were scheduled to depart at 9am on 20th Dec 2013 and were told the flight was delayed because of weather and runway was closed. Agreed it was snowing! However after a 6 hour delay during which the runway was open and Alaska Air was taking off and landing the Allegiant rep advised our flight was delayed until the next day at 8pm. On the return flight scheduled for Christmas day Dec 25th at 12.26 pm getting us home for Christmas dinner was cancelled due to ""operational requirements"" and wouldn't leave until 8.23 pm the 26th Dec. Airline employee told us they cancelled the flight because there weren't enough passengers! This was the only honest employee we spoke with.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Mattie","United States","2013-12-30","I flew round trip from Vegas on 23rd and 27th December. Between the two flights I had 15.5 hours of delay. Each time I was notified in advance but both occasions they didn't have a plane and had to fly one in from somewhere else. Allegiant is based in Las Vegas I don't understand why they didn't have back-up planes readily available. The flight that finally took place on the 23rd was on the oldest plane I have ever flown on. It smelt old and musty. The flight on 27th was supposed to take off at 3pm and didn't actually get off the ground until 2.15am. Instead of getting home at 4.30pm I got home at 4.15am. Spending so much time in the airport on those two days I was able to witness their operation. They didn't not get a single flight out at a reasonable time either day I was there. Next time I'll pay the extra few dollars to fly on another airline and get where I want to go. The only good part was my bag was not lost.","","","Economy","","","3.0","3.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Malcolm Leal","United States","2013-12-29","This is the second trip on Allegiant and the last one we take. The web site is confusing phone customer service is non-existent. We booked travel Phoenix to Grand Island and were told we could bring 1 handbag (like a backpack) on the trip. On the way back to Phoenix we had to pay $50 each for the same backpacks! We could have taken another flight to Omaha which is what we'd do in the future.","","","Economy","","","3.0","2.0","3.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Adlam Si","United States","2014-09-17","Great flight from JFK back to LA. Great service that was friendly and professional. The new airbus was polished and the cabin smart. I actually got four hours sleep on the new flatbed. Pre drinks meal service and the cookie and milk prior to landing was super nice and very much felt like service on there international routes when AA is on point. I have had nightmare crew on international flights like many reviewers have mentioned but AA really has made a substantial effort to compete on the NYC/LA route. Will fly them again and maybe try there first class product.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Hansen","United States","2014-09-17","I was scheduled to leave on Thursday at 3:05 PM (august 28 2014). I was called by American and notified that my flight was delayed out of San Diego so my connections would be missed. American then rescheduled me for a flight the following day at 8:30pm (over 29 hours after the departure date I had scheduled). I then called American and got them to put me on the original flight that was delayed and move my connecting flights. My plan was to just sleep in Chicago and fly from Chicago to London and London to Nice the following day. After taking the original delayed flight I got a hotel in Chicago for 200$ because the flight out the next day was not until 5:05pm. 5 hour delay on the flight from Chicago to London - over 2 hours were on-board sitting at the gate. I missed the connection from London to Nice and they put me on another flight which was also delayed 1 hour. I finally arrived in Nice over 24 hours later than the ticket I purchased. On the way back to San Diego everything went smoothly except my luggage did not make one of my connections. I finally got them to deliver the bag 56 hours after I landed.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","T Lin","United States","2014-09-17","Most frustrating travel experience traveled from DC to Honolulu trip planned paid for fewer stops and earlier arrival leaving DCA boarded plane on time then proceeded to sit on a boarded full plane for 1.5 hours because there was an overlooked routine mechanical issue preventing the plane from regulating the cabin temperature. Missed connection gave me a ticket including two stops and no talk of partial refund just a condescending align. Fast forward 1 week and again we're delayed by 2hrs in Honolulu. If you value your time do not fly American airlines.","","","First Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","George Santana","United States","2013-12-09","Took flight 937 from Tokyo to Jakarta as part of my UA Star Alliance flight from the US. The US portion to Narita was fine. I had purchased upgrade to Business First using mile and co-pay but the ANA portion from NRT to Jakarta was a clear horror story. Seat 17C did not recline but had some silly seat cushion that supposedly moved but for 7.5 hours it was excruciating. I will never again fly ANA.","","","Economy","","","1.0","5.0","4.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jeff Pearson","United States","2013-12-04","San Jose California to Tokyo to Guangzhou China. This one suitcase requirement is ridiculous. Every other airline is two bags. Even if you are over by a lb or two they will charge you 50 dollars. If we knew this we never would have used this airline. Try going to China (my wife's homeland) with one suitcase. Sorry we tried but never again. Guess we will go back to Cathcay. At least they fly into Hong Kong about 2 hours shorter. Very discouraged and never again.","","","Economy","","","3.0","3.0","3.0","3.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Maureen McConaghy","United States","2013-11-25","We flew from Tokyo to LAX. As soon as we sat down onboard we found out that all of the seats had been locked into an upright position; they could not be pushed backwards at all. We sat completely upright for 9 hours.","","","Economy","","","1.0","5.0","5.0","5.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","F Moens","Canada","2013-11-10","The seats! Took an overnight flight from Yangon to Narita and experienced the fixed seats - an unsuccessful attempt at fooling passengers into believing that they can sit in a relaxed position. Service and food were good but given the options out there it's no more ANA for me.","","","Economy","","2.0","1.0","4.0","4.0","4.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Wilson Thomas","United States","2013-12-29","Flight 142 PHX to Wichita on Dec 23. Cheap cheap cheap. Horrible service. Same size jets as other airlines but the ticket agents won't let you carry on the same bags that fit in the above seat storage with all other airlines. Everything is too large so you have to pay $50 to let them check it. Plenty of room once I was on the plane for my bag just another way for them to sound cheap but they are not.","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Travis Beagle","United States","2013-12-29","Some staff professional but others quite rude. Do not pay for the so-called priority boarding we were made to wait on the long check in line as the ""security"" man did not appear to understand that we should have access to the priority line. Seats uncomfortable some food selections unavailable flights both ways delayed and so on. Having said that they are cheap and fly a route we travel. Like the small airports. But if there was any other option for this same route non-stop I'd gladly pay more to avoid Allegiant.","","","Economy","","","1.0","2.0","2.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Reynolds","United States","2013-12-29","Flew December 21 from Knoxville to Punta Gorda. Flight was on time. Paid to sit in the third row seats were fine. Overall this airline is just fine! Significantly cheaper than all other airlines and flying to a small airport meant no traffic jams. Yes you have to pay to choose your seat and to carry on an item but still it is so much less expensive and trip went well.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ben Weeks","United States","2014-09-17","I don't fly with American Airlines much anymore but I flew them to Seattle for Thanksgiving so flights were busy. I was in the very last row (row 32) of an MD-80 - it was noisy back there. My aunt was carrying our babies car seat which had food inside it it dropped into the first class aisle and one of the FA's glared at us and said ""you're dropping food!"" I mean really and she didn't even offer to help carry it? Fortunately a courteous passenger came and helped. Flight Attendant in coach was a lot nicer she even gave us some food for free after she saw how stressed we were. Then the return flight was cancelled because they could not get the hangar door open so American Airlines gave us some Hotel Vouchers. After getting back to the airport American Airlines gave us seats in First Class to make up for the bad night we had free food with larger seats and more legroom was ok but it was just not enough. We were tired and wanted to get home after landing back in Charlotte we had to deal with riding a packed bus to get back to the Long Term parking lot. This was the most tiring trip I have ever had for a domestic flight.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Guy Selenski","United States","2014-09-17","9/10 from West Palm Beach to SNA 2.35pm connection in Chicago missed the 5.10 connection. Flight was delayed and missed connection - reason ""it happens traffic"". When I miss my flight because of traffic American charges passengers we should have vouchers for every time an Airlines misses timelines.","","","Economy","","1.0","2.0","1.0","3.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","W Coenik","Australia","2014-09-14","Flew with AA on our internal flights in Economy Plus due to one of our team being Gold with Qantas. That little extra leg room makes the difference. They were all short flights of no more than 2 hours so not getting feed was not an issue. Check in was good and service was friendly. We had a 2 hour delay in Miami due to a fuel delivery issue that was affecting most of the airport not just our flight. They keep us well informed. We had to terminate one of our through flights in Chicago on our way to St Louis due to one of our team becoming ill. We went straight to check-in to advise them that we would not be continuing our flight to St Louis and they were unable to stop our bags from going to St Louis. But they did everything they could to return our bags to us. They put them on the first flight back to Chicago and delivered them to our hotel later than night. Great service. Overall great flights and friendly service and excellent at returning our bags.","","","Economy","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Timmons","United Kingdom","2014-09-14","LHR-MIA-GRU and GRU-JFK. Very quiet plane and cheery crew London to Miami Miami to Sao Paulo delayed about 90 minutes and crew a bit more grumpy. But they were sunny by comparison with the miserable team who took us up from GRU to JFK - good job there was superb IFE on a brand new plane (with disco lighting) to make up for it. I don't the cardigans and ties at half-mast helped. Having said that the AA/Oneworld staff at JFK did a great job in helping me transfer in about 30 minutes in order to catch a BA flight back to LHR.","","","Economy","","7.0","3.0","2.0","3.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Steve Siauw","Japan","2013-11-07","ANA domestic flight Tokyo HND - Hiroshima HIJ return. Outbound with older B777-200 inbound with the new B787-8. Services are so so. Can't complain much since it was just a short 90 min-domestic flight. FAs hand out simple drinks apple juice coke hot/cold tea/coffee but nothing to eat. For those understand Japanese a 60-min-TV documentary-like program is on during the flight. Economy seats are a bit cramped. Usually B777s are configured 3-3-3 but ANA made them 3-4-3 instead. B787-8 has newer seats (still 3-4-3) bigger window and better interior lighting but still no change in in-flight services.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","B U-Ning Liu","United States","2013-11-05","Flight 1010 from Narita to Newark on 11/3/2013 in economy 34H. I fly 2-3 times internationally per year on all different airlines and the service was among the best I'd experienced. The staff were attentive and polite and hardworking. They neve stopped working - every minute or so someone else would walk by and offer us water or hot tea or a small towel. I asked if there was an extra packet of rice crackers I could have the attendant returned within 60 seconds and offered me a tray on which were 3 different rice cracker selections. I felt well taken care of.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","E Simon","United States","2013-11-04","LAX-HND-GMP-HND-LAX 772 and 763. HND on the older 777-200. Seat is slightly harder but not uncomfortable during each 10+hour flight. I am 5'10 with long legs. Seat pitch just good enough. TV's sufficient for the purpose with just enough English offerings doing two red-eyes. However half were 'classic' movies so you may run out of new things by second leg if you do not sleep. One complete meal prior to landing with a snack after departure. Snack was a bit lacking but the meal was good. Service is truly excellent. Staff is very polite but English levels vary greatly. 767-300 intra-asia. Same entertainment better crew English levels? full meal despite 2 hour flights.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M MacBeth","United States","2013-12-25","Reasonably well-organized. Purchasing online was easy. Received email update when departure time changed. Flight was on time both directions. However employees could be a little more attentive. The gate attendant in Mesa was brusque. I was 'blessed' to sit beside someone with a dog - and that person was also traveling with family who had a very small child located elsewhere on the plane. The dog was whiny - as was the child and the adults were not terribly successful in quieting either. Even though there was considerable disruption in my row no attempt was made by the flight attendants to placate those other passengers who were affected. Sadly with the exception of the safety information and selling food and drinks (oh and walking through with a trash bag) they were rarely seen. Yes I'll likely use them again - but only because of the airports they serve.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Melanie Orintas","United States","2013-12-25","We booked outbound and return seat tickets from Little Rock Arkansas to Sanford Florida (and back) on Allegiant Airlines (Flight #'s 728 and 729) at an additional $$$ expense to be told on each leg of the trip there were no assigned seats and that it was ""open seating"" which effectively ""cheating us"" out of our money. When we went to check in the staff was undermanned and we flew on Sun Valley and Miami Air rather than Allegiant (apparently subcontractor airlines?). It was an awful trip on this ""a la cart airline"".","","","Economy","","","3.0","3.0","2.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Margaret Brooks","Canada","2013-12-23","Our flight was cancelled at 11.30pm with no new scheduled time give to any of us. Coming in from Canada as we are leaving the airport are told flight alerts are not available to Canadian customers not only that but no financial help for costs involved in obtaining motel rooms for the night were given either. Going online plugging in confirmation number all you find is your return trip information with no rescheduled flight information given to your itinerary number. Complete and total lack of professional shown by this airline for the customers on this flight. It readily became apparent the only concern they have is for themselves and not the tired unhappy people that had been at the Niagara Falls New York airport for hours.","","","Economy","","","0.0","1.0","1.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Bacallado","Spain","2014-09-14","Usually fly oneworld carriers. Last flight on American was a complete disaster. Boarded on time and it took 2 hrs before take off no explanation given until we left the gate. Very old 757. They said maintenance. Still some FA appeared on board before departing. Once airborne no service on a 4hr flight to SJU from JFK only food for purchase. FA rude and not professional. Arrived very late. It took more than 45 min to get luggage.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Hesser","United States","2014-09-09","SEA-DFW-MIA-MVD both ways flights. I had low expectations based on previous trips on this route with this airline. Even when the 767 airplanes they are using on the MIA-MVD route are old beaten down and the business class seating is at the minimum acceptable level the price matches what one can consider a ""budget trip"". However I could smell unpleasant odors from the bathrooms both ways from MVD while seating on row 3 in business class. This may not be acceptable to any business class passenger I must say. Also I verified that bathrooms were not cleaned by the staff. Perhaps some disinfecting towels would do passengers can clean the bathrooms by themselves and help with the smell. Anything but making your stomach revolt when having your dinner or breakfast in business class. I sincerely hope that American Airlines replace their aircraft on the MIA-MVD route as soon as possible with more suitable modern aircraft.","","","Business Class","","6.0","3.0","4.0","5.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","William Nelson","United States","2014-09-06","Flt 986 St Thomas to Miami. ATC Delay in Miami (didn't tell us why but probably weather) not AA fault. Our aircraft left Miami for St Thomas returned due to medical emergency not AA fault. Aircraft arrived St Thomas and we departed 7.40pm (instead of 2.58pm) not AA fault. Arrived Miami and after 3 hours standing in line because in spite of knowing the flight was delayed four hours no one checked hotel room availability. We received meal vouchers for dinner ($12 and the restaurants were closed) voucher for hotel room (received at 2am waited 35 minutes for a van to a Holiday Inn had to be back at 5 to take advantage of the breakfast voucher $6 before the 7.14am flight to Dallas). Try to buy dinner for $12 or breakfast for $6 at Miami international. While we were in line no movement for over an hour because no one had checked room availability. Two attendants initially handling the entire rebooking for the flight. After over an hour another showed up at an adjacent gate. Shortly 'Denise' decided it was time for her to leave. She was 'supposed to leave twenty minutes ago"". Extremely poor planning overall. Poor accommodation after the fact. This is becoming the typical customer service quality for American and is really disappointing.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tom Mannion","United States","2013-11-04","October 26 non-stop 777 service from NRT to IAD business class seats 8 A and C. We were in the older aircraft not the new staggered seat layout. A wonderful crew fantastic multi-course lunch old style video machines (not screens) and somewhat uncomfortable seats made for a good but not perfect flight. A focus on the food delicious Japanese choice of seafood and rice served in three courses by the always smiling gracious flight attendants makes the trip a very pleasant memory.","","","Business Class","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tom Mannion","United States","2013-11-04","October 2 business class SEA to NRT on the Dreamliner 787. A terrific aircraft a fantastic crew and delicious food! One drawback: the seats in the center side by side with the staggered cabin arrangement provided too much privacy for us traveling as a couple. The center console is so high we could not see each other while seated could not converse could not share the dining experience. So one of us moved to an empty seat across the aisle and our flight became a shared experience. The business cabin was almost empty on this flight. The cabin crew were always available always smiling and the bow before the safety announcements so wonderfully Japanese.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","L Kopp","United States","2013-10-20","We flew ANA biz class ORD to NRT recently and were very pleased by everything. The food seat comfort and especially the gracious service provided were excellent. I see Why they are a 5* airline.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Gallegos","United States","2013-12-21","I have flown this airline to and from college for the past 3 years and I never have had a good or even average experience. The check-in staff are rude and do not try to help. The worst experience was for the holidays this month not only did my flight get cancelled but I was never informed of it. Looking up the flight online said it was on time so I drove the 2 hours to the airport only to find that it had been cancelled. I had a paper for a motel thrown at me by the attendant with no directions or an address. All in all I will never fly Allegiant again. When we finally got a flight (24 hours later) the stewardesses were in the back talking.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Peters","United States","2013-12-19","We were late leaving Appleton by about 45 minutes when a 10 minute delay was announced. The plane smelt like an old locker room. By the time we got into Sanford we hit rush hour traffic and our Disney World tickets that we had already paid for were a waste for that day. On our way back there was a young mother with 2 tiny kids that made it through ticketing security and they shut the door to the jetwalk just before she got there. They never paged her overhead and there was a supervisor manning that gate that was extremely rude and condescending to her. She left in tears. This was on a Monday morning and my understanding was also that there wasn't another flight for her until Thursday. Also I thought the ban on e-readers on take off and landing was no more. We had to turn ours off. I will not fly this airline again.","","","Economy","","","1.0","3.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Barbara Smith","United States","2013-12-16","Originally the airline pushed our December 9 2013 11.20am departure (from Sanford/Orlando FL to Hagerstown MD) to 5.20pm (they notified us 2 days in advance via email). We were glad that they emailed in advance allowing us time to change plans which benefited us. However with the change to 5.20pm we arrived in horrific weather conditions and Hagerstown airport closed after we had circled for a while. So we were diverted to Youngstown OH. Allegiant paid for overnight stays for all customers aboard at 3 nice local hotels (including limo service to and from and full hot breakfasts the next morning). Hagerstown airport was not well equipped to deal with this ""special"" situation so it took 2 hours to get everything organized but we were very pleased at how Allegiant took care of us. We will definitely be glad to rate our experience as very positive and we will most certainly be return customers in the future.","","","Economy","","10.0","3.0","5.0","3.0","1.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","John Maya","United States","2013-12-11","Return flight from Vegas to Austin was delayed 4 times before they finally cancelled it at 9pm. Wasted all day at the airport and now next flight is today at 12.30pm. I won't get back to Austin now until 5 or so tonight so it'll be another day wasted. Got switched 4 times from gate to gate. Boarded a plane got as far as the tarmac then turned us back to gate due to pressure gauge failure. Sat on a hot plane for about 30 min then had to wait around for another hour for them to finally tell us flight was being cancelled. They put us up in an old hotel waited around at lobby for another hour to get a room. Then the room I got had no heat in 30 degree weather was eventually switched to another room at about midnight except this time no hot water. Took a cold shower this morning and am now waiting for 1230 flight back to Austin. Buyer beware. Do not fly Allegiant airline if you have a choice. Worst experience ever.","","","Economy","","","2.0","2.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A D Storey","United States","2014-09-06","AA51 LHR - DFW in new 773. American have hit the bullseye! Excellent service and food from the crew. AVOD system has more movies than you can look at! The seat is extremely comfortable. Inflight bar area is a nice place to stretch and have a chat. Definitely look to fly on this plane again.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Chestnut","United States","2014-09-06","LAX-DFW-ATL AA2410 1 Sep 14. S80 ancient aircraft. Very uncomfortable seats. Almost one-hour delay in DFW because of ""broken-seat"" paperwork. Delay in landing at ATL because we lost our gate. Slow baggage handling. Staying away from AA for a year or so.","","","Economy","","2.0","1.0","4.0","2.0","2.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Sanders","United Kingdom","2014-09-06","We flew from Manchester to New York at the end of August as a couple. We were surprised to be automatically allocated leg-room seats by an emergency exit at no extra cost. However we were extremely surprised and disappointed to be on a very old plane (still old logo) and had no personal TV screens for a long haul flight! I have never encountered this before. We could also barely see the shared TV screens. Only one film of two was shown. The air hostesses were distracted tired looking and talking amongst themselves for much of the flight. It felt like an internal AA flight. All the same was exactly true for our return flight but furthermore they could not seat us together on our wedding anniversary. If this is how UK Manchester customers are treated (the same surely can't be true flying out of London!) then prices should reflect the poor service. Avoid AA if at all possible.","","","Economy","","3.0","4.0","2.0","3.0","1.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Dwip Kitayaporn","Thailand","2013-10-07","Flew BKK-NRT-ORD on NH916 (27/08/13) to connect NH12 (28/08/13) and then ORD-NRT-BKK via NH11 (07/09/13) and NH915 (08/09/13) on B/C. Excellent inflight services on all flights. Very profession crew. Well designed dining table on the NRT-ORD legs that allows easy movement even when meals are served. The only negative side is the B767 for the BKK-NRT legs which have rather poor quality IFE screens.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Snodgrass","Japan","2013-10-02","LAX-HND on Boeing 777. ANA used to be one of my favorites I was a bronze member in 2010 and 2011. It has steadily declined since the mid 2000s and its economy class should now be considered solely for Japanese people wedded to Japanese airlines. It combines the worst of an American-style approach (cut costs to the bone) with the worst of Japanese service (absolutely no independent thought/action on the part of flight attendants and no exceptions. I recently had to endure pain for an entire 12+ hour flight for a reason that would have been easily remedied by a flight attendant on another airline. Economy seats are terribly cramped food is cheap and primarily carbohydrates (bread/rice) flight attendants have poor English skills and English-language video offerings are lacking. On the positive side flight attendants are polite smile a lot and apologize for their mistakes. You don't necessarily need to avoid it but given a choice between ANA and another major Asian or US airline choose the other airline.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Z Singh","United States","2013-09-05","NRT-SJC on Boeing 787. The seat was comfortable for economy and had a generous 34 inch pitch. ANA is a very good airline with efficient attentive and very courteous service. The food was good but if you are vegetarian or do not eat red meat then be sure to order a special meal. Each seat had a laptop power port and the AVOD was better than average but if they do another AVOD refresh they will be one of the best Asian carriers. They do rank in my top 5 best airlines that I have flown Next you want to fly to Asia give ANA a try you will not regret it.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","3.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Chris Schmidgall","United States","2013-12-10","My husband and I have flown Allegiant before without any issues but on Dec 1 flight from Bloomington Il to Orlando/Sanford we had a 5 hour delay with no reason why and they used a a different airline (Falcon Air) . On our return flight Dec 8 again we had a delay of 4 hours with no explanation (also Falcon Air). You cannot tell me that someone did not know why they were delayed. Also $8 food vouchers and $50 vouchers is enough to compensate for long delays and no information. We wasted over 12 hours at the airport that could of been used vacationing. Will be looking into other airlines.","","","Economy","","","4.0","4.0","0.0","0.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","E Swing","United States","2013-12-09","Dec 2 2013 Flight 2835. Dec 5 2013 Flight 834. I am very disappointed in Allegiant Airlines. They were 7 hrs late on Monday Dec 1. I was scheduled at 5.05 they called the night before and moved it to 7.40 then text and moved to 9.20 then called and moved it back to 7.40. I get to check in at 6 and it's back 9.20.The bright spot they did give us $8 for food. Of course we know the price of food at the airport. The great rate is not worth it. I lost a day of work this week. That is unacceptable.","","","Economy","","","2.0","4.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Chuck Kloster","United States","2013-12-07","Why does everybody expect something for nothing? We flew Allegiant on November 21 2013 from Cedar Rapids to Las Vegas. Departure was on time as was arrival. Returned on Dec 5 and once again departure was on schedule and we arrived in Cedar Rapids 15 minutes early. Yes I paid for one checked bag and one carry-on. No the seat did not recline - but at least there wasn't a kid in front of me who felt that he had the right to slam his seat into my knees. I really didn't have a problem paying 2 bucks for a Coke either. The aircraft was comfortable and clean and the total fare was reasonable. Oh I almost forgot - as a non-stop flight we didn't have to put up with the hassle and stress of changing planes in Denver or Chicago.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Tobing Ester","Indonesia","2014-09-06","I flew early September 14 from Kuala Lumpur to Hartford CT return. The quality was very uneven. From KL to Hartford it was okay. On the long parts (KL to Frankfurt Frankfurt to Charlotte) we were given two meals and a snack. The meals were okay but I was disappointed on the snack which was cookies and chocolate. Of course no menu as with Etihad and Qatar. I know I know I chose the airline because of the low price. I was even more disappointed on the trip back. On the flight from Chicago to London the seats and space were so tight we could barely move. The plane looked old and shabby. It still had those communal TV!. Come on! On a 7-hour flight? Those things were so outdated! The flight from Heathrow was much better. It's the new A380. Still food was not much better. By the way flights from KL to Europe and Europe to KL were operated by Malaysian Airlines but the ones from Europe to US and vice versa were by AA. Overall I wouldn't recommend taking AA flying from Asia to US.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Bobby Giannakopoulos","Canada","2014-09-01","LAS-DFW-LGA-YUL. All flights were smooth and on time. The service the flight attendants and the seat comfort were fine nothing special. The second leg it was full and it was a hassle before take off with all the carry on bags the crew were asking passengers to collaborate by placing their smaller item under the front seat. This is what it happens when airlines charge for check in bags. You have to purchase the meal on board but the crew with a few smiles serves complimentary non alcoholic drinks. I found it weird when the crew were saying ""We know that you have a choice thank you for choosing us"" during their announcements. I chose American Airlines simply because it offered a lower price despite the long trip I had to do. Overall this airline is not amazing but it's slightly better than some low cost airlines. I would fly with them if they offer a low price.","","","Economy","","7.0","3.0","3.0","2.0","3.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Tomos Buttress","United Kingdom","2014-09-01","Brand new 773 lovely looking aircraft clean interior but inferior product and service compared to alliance partner British Airways. 10 abreast seating is appalling for a long haul flight no comfort no headphones (this caught a lot of passengers out) cabin crew responded with ""the company doesn't give us any!"" - limited interaction with the passengers throughout flight. All in all very disappointing service with the ""new American"".","","","Economy","","2.0","1.0","2.0","3.0","5.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Gilchrist","Canada","2013-08-27","NH011 25Aug ORD-NRT. From takeoff to touchdown the flight was exceptional. Check in was smooth boarding was efficient and pushback was on time. The cabin staff could not have been more gracious or helpful. The food and beverage services were excellent. The attention to detail was excellent and staff were most attentive. We sat in the forward J class cabin with only 2 rows are found it very comfortable. We were not distracted by the washrooms or galley. The ANA pods are very comfortable even for me at 6'3"". A real ""5 Star"" experience.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","F Navarro","United States","2013-08-11","SFO-MNL return. Flight Attendants were good attentive and responsive. Plane was clean (777) the food was above average. We had a delays from SFO to Narita and Narita back to SFO. Seats were really uncomfortable. A shame as I would definitely recommend them except for the seating comfort. Change your seats ANA.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","N Singh","India","2013-07-30","DEL-NRT-SJC and back. DEL-NRT leg was Boeing 767 while NRT-SJC was Dreamliner 787. The latter is an experience by itself. Windows can be made from transparent to translucent to near opaque by touch of a button located on the window seat. Cabin luggage storage capacity is great and still designed to give a greater sense of space within the aircraft. Lavatories are worth mentioning. The door opening is more convenient and don't have to be pushed like older aircraft. Basin is wider hand motion sensitive and self-draining. Toilet seat is also motion activated for closure and flush. Overall journey in the Dreamliner is less tiring than older aircraft. Cabin crew and staff exemplary. Very courteous always smiling and ready to help. They are always around even when the lights have been dimmed pay prompt attention to any requests pick up anything lying on the floor or elsewhere and cleanliness level is great. Highly recommend flying by this airline.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Smith","United States","2013-12-07","Flew from St. Pete FL to Tri-Cities TN on Nov. 5. The night before I did get an email that said that the flight had been delayed from 7.45am to 3.05pm. I was thankful for that because their were many people that didn't get the message. So about 2-2.30pm they announce a gate and plane change. They had to get a plane from another airline Suncoast. Since this plane didn't have the same seating they changed to open seating. So they boarded handicapped first then priority people then groups with small children then people with assigned seats and then everyone else (seems like Southwest seating). By the time we did all this it was about 4.15pm. They did give us water and a snack pack on the trip. So we get there late and what do you know there is an Allegiant plane already at the gate. We have to wait another 30-40 minutes until that plane leaves until we can get to the gate. There were no weather problems at either city. I overheard the Suncoast crew saying that Allegiant did have any crew available and that's why they had to change planes.","","","Economy","","2.0","3.0","4.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Edith Rappolt","United States","2013-12-06","I had a flight booked on Allegiant Air for Monday December 2nd that was scheduled to leave just after 10 am and arrive in Clearwater at approximately 12.15. Instead it was after 7pm before we departed and about 8.30pm before we arrived in Clearwater. I was never notified the flight was delayed so spent nearly 12 hours in the airport as our departure time changed several times. The reason we were given had nothing to do with weather or natural disasters just that ""our flight team timed out and must go on rest time and we haven't been able to find crew to replace them""! Really! Now here I am on Thursday December 5th again stranded in the airport with Allegiant Air waiting for a flight that was to depart at 5.05 and now being told it will be between 9-10pm hopefully! Reason this time again not weather ""we just don't have enough planes to cover all the scheduled flights"". ""We have chartered some planes but now that crew has timed out""!","","","Economy","","","3.0","3.0","3.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Connie Tilley","United States","2013-12-06","Terrible. An 8 hour delay on Monday from Greensboro to St Pete now supposed to leave today at 5.05 from St Pete to Greensboro and they just informed us that plane will not leave until 9.40.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Kiely","United States","2014-09-01","After a 6 hour delay originally attributed to a broken air conditioning component estimated to take ""45 minutes"" to fix myself and several other passengers changed our tickets to another later flight to the same destination. After being boarded on that second aircraft we were informed that the ""maintenance log had been removed from the aircraft and not returned as expected"" so we would need to wait until it was located. Initially this appeared to be mere incompetence but swiftly came to seem like subterfuge. Fully an hour later we have just been told there is a panel on our aircraft that has to be replaced. This is supposed to take 1 hour. Meanwhile our original aircraft remains grounded without further explanation. As a passenger I am apprehensive flying on aircraft in such poor repair and moreover feel deceived repeatedly by gate agents and flight crew who are either misinformed themselves or deliberately trying to hide the sorry state of American's fleet. This will be my last flight on American were I not attempting to attend a family wedding I would deplane now.","","","Economy","","1.0","3.0","2.0","3.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jonathan Prior","United States","2014-09-01","Flew from DFW to LHR on a 777-200 with my seven year old daughter. This flight was completely full but was acceptable for a long haul flight. The crew were very nice and helpful with my daughter and made her feel at home on her first transatlantic flight. The food and beverage was quite good for economy. Coming back to the USA was an entirely different story. Flew from DUB-Chicago on an old outdated 767-300 that smelt bad and looked very worn. The carpet was dirty and so was the seats. Additionally it was unacceptable to fly transatlantic with community video screens that appear to be running from a DVD setup with poor picture quality and sound. Again the crew was fantastic and treated my daughter extremely well and was very help with making arrangements to catch our next flight to Dallas even though we arrived over an hour late. Completing Customs and Immigration in Dublin saved us from missing out next flight. For the money paid the quality experience was unacceptable.","","","Economy","","3.0","2.0","5.0","4.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Lombardi","United Kingdom","2014-09-01","Flight from London to Miami then Miami to La Paz. By far the most disappointing flight we have had. The cabin crew were unbelievably rude disinterested and unhelpful. We've had much better service with budget airlines. Thought it was ridiculous that people could reserve seats up to one year in advance. Our flights were booked by a tour company so we were unaware of this until a few days before and therefore left with disappointing seats on the way out to our honeymoon destination. Will not fly with American Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Philip","Canada","2013-07-29","NH 011 1 Jul 2013. ANA is very nice. Flying non-stop ORD to NRT was amazing. The seat was soft. Lots of space. Staff were very kind. They helped passengers set up their blankets and tend to other requests. Entertainment was okay. Very few movies in English.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Clav","Canada","2013-07-28","Chicago-Tokyo-Singapore. All legs of the trips were comfortable with lots of room between the seats. The seats contain a plug to charge the computer! The seat is comfortable even though it does not recline. The food was nice and the crew kept strolling with drinks during the flight. I thought they were attentive and extremely polite. 3 of the 4 flights had some sort of delays mostly due to bad weather and tarmac wait. We were well informed and the crew did its best to speak to each passenger when there were connections. In flight entertainment is not very rich in international movies (other than Japanese). Overall fly on ANA is a major step up compared any US airline and Air Canada.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Del M Hanson","United States","2013-07-14","Flew 777 Los Angeles non-stop to Tokyo. My problem was that I am considerably larger than the average Japanese and the seat although it would go full flat was cramped for me. The cabin was also kept too warm - but most of the Japanese passengers were cold!","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Dave Mengel","United States","2013-12-04","Saw all the bad reviews and don't understand why. I have flown Allegiant many times with no delays other than weather and the staff were great. Can't beat it for the cost. Would recommend to anyone. How else can you get to Florida in 1hour 45 minutes from Ohio for 75 dollars.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Victoria Frittitta","United States","2013-12-04","I have to say no stars for this airline. So called 'customer service' hung up on me once then when my son called them back they hung up on him too. I signed up for text alerts on my phone but they did not advise me (even after we traveled 3 hours with a rental car for the second leg of our trip to Knoxville airport). After checking in we found out that the flight was cancelled for mechanical reasons for possibly 1-2 days. We ended up renting another car and drove 15 hours reaching home after 4am. What a way to end a vacation! I have to admit they did eventually refund the money because I refused the $100 vouchers they offered. Did not need the vouchers because now I intend to pay full price for a major air carrier. Just so you know because they are not a major carrier they do not make other arrangements for you and if you find a flight you can get on you re paying for it again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Doub","United States","2013-12-03","I had a flight on 11/11/2013 from Oakland to Phoenix. The flight was delayed 2 hours before they finally cancelled it. They didn't give us any idea if there would be a flight the next day so I had to book my own flight on Southwest so I could get to Arizona at a cost of $350. My return flight on 11/25 was delayed 4 hours! Today my fianceé was supposed to fly from Oakland to Phoenix and he just received notification that his flight is delayed 2 hours! You really can't depend on this airline. Flights may be cheap but you might have to pay more on another airline in order to get to where you want to go.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Wood","United Kingdom","2014-09-01","LHR to Miami return. Where to start. New logo - but old plane old staff old service. 'Turkey slider' in business class? Pre-formed mush. Surly badly dressed cabin crew. One of them was chewing gum and playing Candy Crush when I went to the bathroom! AA lounges in LHR awful - compare that to BA or Virgin! Even worse lounge in Miami - two vouchers for free drinks - for £4k? 13 year old 777 noisy  flat bed only goes down part way and worst of all - no laptop power adapters available ""We've stopped providing them""! Well you know what I've stopped using AA.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Arvin","United States","2014-08-28","FCO-ORD. ORD-CMH Flew an ancient plane with no IFE with one shared TV. Seats were uncomfortable. Food was better this time around although the service was bad. The crew missed out serving several rows multiple times on the flight although they kept the drinks coming very frequent. One of the crew members stopped the food service for close to 10 minutes to continue speaking to a passenger about her family.","","","Economy","","4.0","2.0","1.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Simon","Austria","2014-08-28","DFW-ABQ on Aug. 8 and return ABQ-DFW on Aug 15 both legs in First (due to upgrade) on an MD80. Flights nothing special but OK given the limitations on US domestic flights - obviously older planes but comfortable and cabins looked fresher than expected so obviously well maintained/renovated. Catering in First for both 100 minute flights during meal hours was a pack of pretzels and full bar service. White wine on the evening flight to ABQ was warm Chardonnay. FA's were friendly and efficient on the on the flight to ABQ and rather uninterested on the flight back to DFW. Delay of 45 minutes on the flight to ABQ but AA maintained that the flight will be on time until 15 minutes before the designated departure time although a delay was obvious as there was no plane at the gate so slightly irritating bad communication. Return flight eventless and on time. So nothing special but no major problems either. All in all a very average experience.","","","First Class","","6.0","5.0","4.0","1.0","1.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Sim","Singapore","2013-07-11","SIN-Haneda-Chitose then Hakodate-Haneda-SIN. The service was excellent. They did their best to re-arrange the seating so one of us could be with the elderly passengers in our Group. In Hakodate airport we did not ask for priority boarding but staff at the gate noticed and invited us for priority boarding even though we are not seated near the gate. The food is so so but we were on red-eye so it could just be that the breakfast selection is limited. For the inflight entertainment the screen is a bit too bright for red-eye flight even at the lowest brightness settings. The seat is the worst. We have no problem with the short domestic flights but it is just too uncomfortable for international flight over 6 hours. The thin pillow provided does not help to cushion the hardness and it is also not sufficient to fill up the gap in your lower back when you slide the seat forward. The head rest can be adjusted but it is still a bit high for me even at the lowest setting.","","","Economy","","6.0","2.0","5.0","4.0","3.0","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Ramsay","United States","2013-06-23","Flight from Narita to JFK June 14 2013. Flight attendants were inattentive (and this was business class) spoke little English. The food arrived cold and without apology. In-flight entertainment lacking in variety and limited in choices. All in all an unpleasant experience.","","","Business Class","","1.0","1.0","2.0","3.0","2.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Burns","United States","2013-12-03","Sitting at Sanford FL airport as I write this. Arrived early for the flight back to Springfield MO. Flight was cancelled due to missing crew member last night. No notification on website. Aggravation is not worth it. Now as I sit here waiting to get within 3 hours of home on another flight and wasting an entire day I regret ever trying them on a friend's recommendation. No real recourse no food vouchers. Other choice was wait 24 hours and try again. Hotels food and transportation all at our expense. Needless to say I will never use them again and do my best to ensure anyone that will listen doesn't either. The only good thing I can say is they are direct flights (when they actually fly) and the seats weren't too bad. We were offered $100 off our next flights as if I will ever use them again. Tonight at 5.34 when the plane lands will be the last time I ever consider Allegiant Air.","","","Economy","","","4.0","2.0","1.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Paulus","United States","2013-12-03","11/27 flight 888 from PIE to ABE. 12/1 flight 803 from Harrisburgh to PIE. They may have low rates but nothing is included and I mean nothing. Carry on check bag water on the plane cookies pretzels peanuts not included. You must pay for everything. There is no inflight entertainment. The seats do not even recline. The planes are old and antiquated the staff are rude. No one is in a hurry for anything. They give you no information no courtesy whatsoever. They change the rules every step of the way. Every person we talked to had a different story and nothing matched. All they did was lie to us. Everything was delayed and there was no compensation to the passangers for the inconvience that was given to them. First our time was changed with no notificAtion then we were told we had to wait 4 hours because the pilot and crew needed time to rest. By the time you pay for baggage a beverage and every other thing you have paid way more than the other airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Millar","United Kingdom","2014-08-26","Recently flew this airline transatlantic route from Dublin to Chicago. The experience was awful! The plane itself was so outdated and old fashioned. It had the screens that dropped down from the ceiling! However on the outward bound flight the crew announced they were not working. So I had a seven hour flight with no film . The crew all wore different uniforms which made them look shabby and unprofessional. I am used to flying European airlines like BA and Aer Lingus whose planes all have the modern personal screens etc and whose cabin crew look smart and professional. My advice is stay well away from AA. I will never again use this airline.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Hilary Morgan","United States","2014-08-26","Flight from Chicago to Cleveland cancelled for no reason. Put on standby 4 flights and 10 hours later with no help from gate attendants we fly into Cleveland. Flying out of Cleveland - flight cancelled night before no reason given. Re-booked on earlier flight. Arrive at airport and or course we're not on the manifest. Staff member very rude. Clearly no one who works for American likes it or it's customers either. Since American had cancelled 3 flights the day before they had nothing to do but put us on a United flight where we had to pay an extra $160 for baggage hat we would not have had to pay as our origin tickets were on Alaska Airlines. Never again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","L Ishii","United States","2013-06-21","NRT to LAX. I was supposed to be on United. Staff at the counter were extremely nice and helped me pick a seat and check in. Boarding was pretty organized. Even though I had a middle seat I was comfortable for the whole flight. Movies games and music made it more comfortable for me. Food was pretty good also compared to others and the staff aboard the plane were extremely friendly.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Raybon","United States","2013-12-02","I have used Allegiant Air during my 4 years while attending school out of state. Yes the cheap flights home when I had breaks were great but I was always delayed. I might have been on one single flight where everything was on time and they didn't push back the time due to ""operational issues"". There were also several times where I had to walk to my car in the airport parking lot in pitch black late at night because my flight was pushed back so much. Me being a young girl this was very unsettling. Allegiant feels that offering free complimentary drinks when the flight is delayed will make everything better well they are wrong. Also when you run into an issue there no settling a canceled flight at the airport you have to sit on the phone for over 30 minutes waiting for the next available travel agent. Honestly I don't think the issues that come along with booking a flight on their airline is worth the cheap flight.","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","William Bert","Canada","2013-12-02","Our flight from Oakland CA to Bellingham WA was delayed 5 hours - no explanations or apology were offered. The ground crew were too inexperienced and timid to criticize. They didn't seem to be in the loop any more than we hapless passengers were. There were no weather problems at either end of the flight. An earlier leg of our trip (Bellingham to Vegas) was delayed for 2.5 hours - again no explanation or apology but it was raining heavily on arrival in Vegas so we assume that was the reason. I sent an email to their customer service and got a very quick personalized but unapologetic response. I've been a life-long traveller and have travelled on many no- frills airlines so I know what to expect in terms of crowded seating and lack of freebies. However as countless others have attested Allegiant Airline is the worst because of their shoddy customer service both during and after travel. This truly is the worst airline in North America.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","James Gohman","United States","2014-08-26","American Airlines cancelled a flight with no warning claimed weather related but on looking at radar for this flight path that was fabricated. They made no effort to notify by email or cell phone (had both). I found out about the canceled flight when I arrived at the gate with my boarding pass. This resulted in a 15 hour drive. My advice - find a different airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ben Smith","United Kingdom","2014-08-26","Flew out to Dallas from Heathrow in the new Boeing 777 which as a plane was okay and had good entertainment. They have a 343 layout which makes it cramped compared to a lot of other airlines I have flown with which have a 333 layout which feels more spacious. Some of the flight crew were quite unprofessional. One of them walking around with earphones in holding his iPod in his hand. Food was close to terrible. Returned on a Boeing 767 which had been painted on the outside to make it look modern but was like a museum on the inside. Old TV monitors hanging from the ceiling which showed one film on a nine hour flight which I couldn't watch as somebody had snapped off their headphone jack in my socket. Checked in really early but still sat apart. Food terrible again but flight crew a bit more professional this time. Have flown over 30 different airlines and I would say this airline is in the bottom 3.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Richard Callis","Brazil","2014-08-26","GRU-JFK and JFK-LHR: American Main Cabin Extra. Exit seat on both flights. Excellent price brand new planes. Greatly improved service food improved. There are better airlines for premium service nicer food but if you can make Platinum (50000 miles a year) then this is for me unbeatable. Free Main Cabin Extra Lounge Access double miles punctual flights on new planes.","","","Economy","","10.0","4.0","4.0","3.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Yong","Singapore","2013-06-10","Singapore - Narita - Los Angeles and San Francisco - Narita - Singapore. Smooth friendly check-in for all flights all on time. All legs with pretty new aircraft 767-300 within Asia and 777-300ER transpacific. Both aircraft had the new Economy interior with fixed-back seats which are roomy and great for everything except sleeping. Like many other comments have noted the cushioning is inadequate and the recline too awkward for proper sleep. Seat pitch is slightly more generous on the 777 than the 767. Otherwise fantastic service as usual from ANA cabin crew all smiles throughout the flight helpful and responsive to requests however if I had to nitpick I'd say the standard of English is below other non-native-speaking Asian cabin crew like Cathay and Thai. Food was good especially on the transpacific legs (I picked the Japanese option throughout). You get one meal SIN-NRT and two meals NRT-LAX-SFO with frequent beverage rounds. IFE was so-so; the new displays are large but I found the AVOD selection rather lacking compared to other major airlines.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Stewart","Singapore","2013-06-10","SIN-NRT-SFO and LAX-NRT-SIN. 767 Cradle Chair on the SIN-NRT-SIN legs in a 2x1x2 layout. Flight attendants were great and the chair comfortable for a day light flight. NRT-SFO and LAX-NRT was in the new 777 with staggered lay flat seats. Flight attendants on these legs didn't seem as engaging or interested as the flights from Singapore. Also pyjamas are available on these long haul flights but are not offered you have to ask for them. Also no amenity kit is offered. Food on board is fine as long as you love fish otherwise you will go hungry. There was one Non-Fish main meal available on each flight so really no choice at all. I would expect more from a business class meal service.","","","Business Class","","7.0","4.0","3.0","2.0","3.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Durbhakula","United States","2013-11-29","Austin to Las Vegas Nov 28th Flight number 453. They say low cost airline but they rip you off. Myself and wife were traveling to Las Vegas. The flight was empty and system generates random seats we both were not travelling together. To travel together we have to pay 35 USD. When I called the customer care to adjust the seats since the flight was empty I was given a very rude reply. The price we paid for our tickets we could buy with other airlines.","","","Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","W Bromagen","United States","2013-11-28","Took a non-stop from Fort Lauderdale to Lexington hoping to avoid the mad scramble in Atlanta. Big mistake. This airline left late due to engine issues (had to get a replacement aircraft) then when we arrived the ramp wouldn't work. It took 45 minutes for them to figure out they needed to open the rear stairs and allow us off. No discussion of perhaps just taxiing to a different gate. After replacing another hour yes hour awaiting bags. My advice skip the non-stop and stick with Delta.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Pierce","United States","2013-11-27","Granted it's inexpensive but be ready to be delayed. Have flown it often but probably 95% of the time flights are delayed. And not just a few minutes or a few hours. More like anywhere from 5-9 hours. Totally unacceptable. Have kept trying them due to direct flights and low costs but our time is too valuable to spend so many hours sitting in airports.","","","Economy","","","3.0","4.0","0.0","0.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Sendziak","United States","2014-08-18","Was in Vegas headed to Dallas. The weather had been bad that morning in Dallas. Contacted my husband about the weather when it came to my flight home and the weather was clear. They had delayed our trip for 9 hours for no apparent reason and had failed to inform us of this. They had delays due to weather early that morning the flight coming from Dallas to Vegas was sitting at the airport and wouldn't load their passengers. Waited around for 9 hours only to find out by 10 pm that night that the flight was cancelled and it was too late to get a hotel. The staff in Vegas were very rude and pretentious. They didn't care about any of the passengers and were snappy when asked questions. I do not recommend this airline at all!","","","First Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Swarts","United States","2014-08-18","This is a general review of American Airlines. Since 2000 I have flown with AA more than any other airline racking up nearly 1 million miles most in Economy some in Economy Plus and some in First Class. Maybe it's because I have so much experience that little things and small delays do not phase me but I have rarely had a problem so bad that I felt the need to contact AA customer service and I've never written a negative review. Yes it would be nice to get a snack with your beverage like Delta gives but I can bring my own package of cookies or peanuts if I want. And yes the MD-80 aircraft does not have inflight entertainment but they've had powerports on MD80s for a long time and then I've got a fully-charged laptop and smart phone to entertain me. Yes I've run into weather delays in Chicago during the winter which is why I connect through Dallas whenever possible. Yes it would be nice if they would upgrade some of their gate areas with more power plugs and offer their gate agents some sort of incentives to be a little nicer with regular passengers and not just us elite passengers. And yes sometimes they want more money for the same route as a competitor and those are the times I book with another carrier. But throughout my near-million miles and 14 years flying AA I still recommend the airline to my friends and family to get them anywhere in the world they need to go safely on time and for a reasonable cost.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Zhou Ji Yuan","China","2013-06-09","SFO to NRT on March 20. Check in staff at SFO very friendly and smiling. Boarding process is very organized. Y class seat is little too hard with a little bit narrow seat pitch. Two meals were served during the flight both very tasty and good-looking. Staff smiled all the way served drinks almost every 30 minutes and responded to requests from passengers very attentively. IFE was very good on their new cabin product of B777-300ER containing various choice of Western and Oriental movies with subtitle in different languages.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Paul","United States","2013-06-06","San Francisco to Japan to Philippines. Service was excellent. Great crew. Great attention. I requested a seat change a while ago and when we got off the flight in Japan a service member was holding a sign with our name and walked us to change seats. We were impressed. This was our first time using ANA and for the price and service they've exceeded our expectations.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Michael Koenig","United States","2013-11-25","Tried using this airline twice. The first time they cancelled the round-trip flight the night before departure. They didn't offer any alternative transportation. Just apologized and said I was on my own to figure it out. I had to scramble to get other transportation. I asked the customer service rep if Allegiant would give me any discount or such on a future flight. I was told I would have to email them complain and ask someone else. That was 8 weeks ago and still no response. The second time I tried to use Allegiant they cancelled the flight 12 days in advance. This time without explanation. How did they know they had to cancel that far in advance? In short the price is attractive but what good is that if you can't fly. I'll never use them again.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Edmonds Mary","United States","2013-11-20","Absolutely prefer this airline. Love the price direct flight and the smaller airports. Flew Sioux Falls to Tampa 11/16/13 and back 11/19/13. Will consider them first before any other airline.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Sharma","United States","2014-08-18","I am not picky about the airlines and used to travel by the cheapest deals available. This time I took AA. Flying American Airlines was the worst experience for me. The planes were mostly old and run down. They took 2 hrs to fix the bolt and screws while flying to San Diego on flight AA 49. The staff especially at Dallas boarding desk was rude and changed my seat without an apology. Not only that see was upfront rude. Each flight were at least an hour or 2 late. There are definitely better options and I would not fly this airline again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A McCormick","United States","2014-08-18","I was flying from Dublin to JFK NY on July 30 flight 291. I got the impression that serving the needs of the passengers was not a priority. I had reported to a flight attendant about some good amount of water sloshing around in the lavatory. It was slippery and the dirty liquid had got on my shoes and clothing. The flight attendant replied that she did not think the liquid was water and was not going to touch it. I do not understand why it could not have been mopped up. I think is was very inappropriate of the Airline to not train their flight attendants in mopping up unpleasant ""spills"" in the lavatories and providing them the sanitary means of doing so. This was upsetting to me to have to use lavatories with unsanitary conditions on an airline! The American Airline website makes it very difficult to send a complaint to. I think this is very important for them to see this and to correct it. I gave the airline poor ratings and do not plan to fly it again.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Michaels","United States","2014-08-15","Flew London Heathrow to JFK. Had transferred from Qatar from JNB-DOH-LHR. This was a bit like going from a fine Hotel (Qatar) to a cheap roadside motel (American). The American Business Class lounge/Admirals Club lounge at LHR beyond the new entrance is simply a dump. Old tired furniture no charm or ambience and an almost complete lack of any kind of decent food or snacks. I saw one tureen of dried up pasta and some pretzels and 2-3 halves of white bread sandwiches. Self serve beverages were somewhat limited with cheap brands of alcohol and ""spouts"" on the wine bottles-a really low class touch. Although the roughly half full business does have a state of the art flat bed seat with decent storage the cabin service was dismal. Pre departure beverages were served in flimsy plastic glasses. Cabin staff attitude throughout the flight was casual and usually indifferent. I slept until approx. 1.5 hours before landing missing the snack service. No a single member of the cabin crew offered to serve it to me later. The rear lavatories were devoid of any cosmetics the forward lavatories were stocked. Of course there were no flowers in the lavatories. Catering was adequate the menu was a tiny card like affair nothing like the elegant and extensive menu presented in a folder on Qatar. I am thoroughly convinced that flying on American or any US Airline on long distance flights is wasting money and accepting poor treatment and it makes more sense to choose non US airlines which offer their premium customers a much higher standard of service.","","","Business Class","","2.0","5.0","2.0","2.0","5.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Sasha Takeuchi","Israel","2013-05-29","NRT to FRA in economy. Took off on time. The seat is very new and comfortable with very large legroom. Cabins are new too (777-300ER). Meal service is very good they serve appetizers before the hot meal hot meals very good (it's same for breakfast). Cabin attendants are very polite but it's shame they don't speak very good English.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Paulin Rio","Japan","2013-05-26","NRT to BKK. 05/20. Flight was really old the screen was not clean and seat too small. Food was ok but not many movies to choose from compared to other airlines. Ticket price much more expensive than other airlines but not at the same quality level.","","","Economy","","3.0","1.0","4.0","2.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Smith","United States","2013-11-19","Springfield Missouri to Punta Gorda November 14-17 2013. Flight out was delayed slightly but most time made on the way to Punta Gorda. No problems on return. $150 pp R/T including bag fee. Staff was great service was good. If you know the rules and play their game on ticketing luggage and check-in you can save money. With older second hand aircraft you are bound to have some delays but for the price you can not do better. Many trips on Allegiant and only one serious delay.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Jo Hampton","United States","2013-11-19","I was extremely dissatisfied with the fact that I had to pay for a seat. I chose a seat that I liked and preferred to sit in paid the fee and expected a good flight with a window seat close to the front of the aircraft. When I arrived to board I was told that we were to board a different plane and that the seat that I had paid for no longer mattered and I had to sit wherever I could. Granted I will be reimbursed the money for the seat but I paid for something I did not get and was not forewarned until boarding. I got stuck in a middle seat and was uncomfortable the entire flight. This is not good business. If a customer pays for something they expect it.","","","Economy","","5.0","2.0","3.0","0.0","3.0","","","4.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Atherfold","Canada","2013-11-18","Was supposed to fly out of Plattsburg NY direct to Clearwater FL Nov 1/13 . The plane got into the air and had instrument problems within 10 minutes of take off and had to return to Plattsburg airport. A very stressful experience. The plane had to circle for about 45 minutes to get rid of fuel. Fortunately we had a safe landing and all precautions were taken with fire trucks and ambulance available if needed. Upon arrival back at the airport we were offered Pizza as there would be no replacement plane arriving for 5 hours coming from Tampa. A full refund was offered if you decided not to take the replacement flight and a phone number was given out to call. We opted not to fly. The problem started with confirming our refund. No 1-800 number a long distance call with a wait of 30 minutes only to be told that a form had to be filled out online first . Very poor customer service. In the end a refund and a free voucher for future travel that would have to be redeemed by calling that same number.","","","Economy","","","2.0","2.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Klass","United States","2014-08-15","JFK-MXP-JFK. Both flights departed a few minutes early and arrived on time. Aircraft was an 'updated' 767-300ER with the new Biz Class and Main Cabin Extra where we were seated. Had the bulkhead seat both ways in this mini MCE cabin of 2 rows which made a difference. Service was ok food below average from JFK but much better from Milan. The only real downer is the lack of personal IFE or streaming IFE on this plane only main screen entertainment was available. Were lucky though to have a professional friendly and warm flight attendant from Milan.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-08-13","ORD-MIA-GRU in Economy on July 28. Daylight flight from Miami to Sao Paulo - delayed 4 hours and that is where American failed its passengers. They boarded us and at the departure time they asked us to de-board as the plane has mechanical issues. Ok - fine. They say there is a plane at a gate that will take us to SP and they just need to service the plane. That was a lie - all the passengers got to the gate (and we had been told to take our pillows and blankets as the new plane wouldn't have them) and there was no plane. We sat around for 3 hours before a plane showed up from the hanger where 4 AA 777s sat the whole time. Finally board and take off - 8 hour flight and flight attendants were friendly. Seat comfort is awful - no leg room due to entertainment box at the window. Seat cushion is non-existent so luckly the extra pillow helped (we got on the plane and blankets and pillows were already there). Upon landing in Sao Paulo at 12:10am (4 hours late) we finally got an apology from the flight deck - until then they didn't say a thing about the delay. Come on American - have some respect for the people who pay your bills. I did get an email when I landed with an apology and 5000 AA miles - ok - that's nice. But I felt sorry for the many passengers who missed connecting flights at 12.10am there are no more flights until morning. I had a 2.5 hour drive to Santos and didn't get to my hotel until 3am. When AA does it well - its great. When they fail - its really bad.","","","Economy","","7.0","2.0","4.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-08-13","July 31 - CWB-POA-MIA-ORD. 767-300 from CWB to Miami in Business Class. Flight boarded and crew had just come in from Miami. They were awful - no one said hello or offered a drink until just before we departed 45 minutes late to Porto Alegre. I understand they are tired - AA needs to change crew at Curitiba and have a fresh crew all the way to MIA. Landed 30 min behind schedule at POA - had to exit the plane and they gave us new boarding passes and just waited in the gate area for boarding. Little cafe had snacks and flight was packed (in coach - 1/2 full in Biz) so gate area was busy. POA-MIA - excellent service! Flight attendants were so friendly and accommodating. Greeted you by name - were always in the cabin even though the flight leaves POA at 12:05am - with water and snacks. Slept well and had a quick breakfast before landing in Miami. Aborted landing due to some warning light in the cockpit but did a fly around and landed safely. A really nice flight once we got the new crew at POA. This is the type of service that makes AA stand out.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S English","Japan","2013-05-20","NH201 NRT-LHR March Boeing 777-300. Personalised check-in through separate lounge area at Narita and use of ANA's stylish Suite lounge go a long way in helping to relieve any pre-flight stress. Once you are onboard and seated in your semi-private ""booth"" you are rewarded with an extremely comfortable fully reclining seat/bed and there is a very good entertainment system. Where the service excels though is with the flight crew and the dining experience. Having lived a long time in Japan I thought I had already experienced ""first class"" service and hospitality many times but that provided on my flight was the best I have ever experienced. And the food well all I can say is please try some Japanese options and don't forget dessert and the wine list. Simply fantastic!","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S Ogawa","United States","2013-05-19","Flight 950 from MNL-NRT. Delayed 2 hours. Not one apology heard from any crew member or customer service. Service was so so. Nothing spectacular. older style 767. Audio Visual didn't work and when I told a crew member she said she would look into it. Never came back. Pretty bad service especially when other airlines are priced cheaper.","","","Business Class","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Candow","Canada","2013-11-14","Bellingham to Vegas got to airport on time but found out our plane was delayed cause of a flat tire. 6.5 hours later we left as they had to fly a tire from Las Vegas on the next flight. They gave us water pop and a $8 voucher for food. They said they would give us a $100 voucher for our next trip on our account. I phoned them and no 800 number so you have to pay for the call. They go threw a 5 minutes of jargon and then they tell you you will be another 20 minutes. Did not wait. I flew with them when they first started great airline they and now sad to see they have gone the other way.","","","Economy","","2.0","3.0","3.0","3.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Arrants","United States","2013-11-12","I had a voucher from Allegiant that I had from January 2013 and had to use by Jan 2015 which I did the end of October 2013. They had already charged me $80.00 for voucher issue which they deducted. Very hard to use website in booking a flight. I chose my seats which I paid for did not get the ones I signed up for on my departure flight. Then I made a typo scheduling my return on 12/22(was supposed to come back on 11/3. Not their fault on that. When I had to change it they charged me for seats again adding $342.00 in fees for my wife and myself. The seats don't recline nor or they comfortable. Very cheap. Will hitch hike before ever using them.","","","Economy","","1.0","3.0","4.0","0.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Daniel Thomas","United States","2014-08-13","JFK to LHR. AA's problems are no longer the fleet its old tired flight attendants that should be in bed rather than serving passengers paying up to $6000 for a business class seat with an attitude and a lack of respect that is simply unacceptable. Other passengers complained as well. Just impersonal and rude service on AA104. American needs to ground those FA's that are older and with attitude. Hire younger FA's that want to do their job rather than complaining to passengers about how the airlines have changed and how what we pay for the seats isn't worth it. After 33 years I'm not flying AA anymore. Ill go BA or anything other than an American carrier. They just honestly are awful now and I see no change due to them being union. Fly a foreign carrier. You'll see the difference.","","","Business Class","","3.0","4.0","1.0","2.0","4.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sharon Mills","United States","2014-08-13","We flew from Shreveport LA to DFW. We then flew from Dallas to London. Neither plane left on time or got us there on time. We had people waiting in London. Same happened on the way back. On the way back we were shuttled to British Airways. Got to Dallas had a six hour layover. Because British Airways was late getting us to Dallas the layover was five hours. We sat in the airport in Dallas for 4.5 hours at the gate we were supposed to leave from. Twenty minutes before the plane was to leave from Dallas the gate was changed and we had to run to get to the new gate. I have come to the conclusion that American Airlines doesn't care at all about their customers. For the prices people are charged for tickets and fees you would think service would be better. Won't fly American again.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Sam Rahm","United States","2013-05-15","Recently flew NRT-DEL-NRT-SEA on ANA. Overall impression was superb - probably the best airline experience in 20 years of travel. Crew were spotlessly dressed and smiled through the whole flight. Food well presented though a heavy Japanese influence as expected. Seats were lie-flat and not full recline due to removal of 787 from service (which they profusely apologized for). Only negative was 3 hour delay from NRT-SEA due to bad weather but made up one hour in the air. It was like night and day as compared to UA experience from SEA-NRT which was abysmal at best. Would not hesitate to use again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Bryan Eckerley","United States","2013-11-10","3 hour delay to destination and 4 hour delay coming back. Both flights were nonstop but could not get out of the airport and this was not weather related. Thought we would give Allegiant a try due to convenience. Going back to the big guys.","","","Economy","","2.0","4.0","3.0","2.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K McCandless","Canada","2013-11-10","When flying Allegiant Air - check your VISA statements. Our family booked for an upcoming trip to Vegas and should have been charged $3021 however we just received our statement and we were charged 4 x for same trip. Then the whole frustrating deal trying to talk to a human - first you have to email them then they will give you a phone number then you have to phone and wait time is between 30 - 90 minutes (in our case 90 minutes of Long Distance from Canada) only to be told they don't see the error on their end so send them the visa statement as proof. Which I did and asked for confirmation that they received fax as well as confirmation when it is corrected. No customer service No apologies.","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N Smith","United States","2014-08-06","My husband and I recently flew American first class from SFO through DFW to SDF. This was a last minute change from a ticket on another airline that allows cancellations without penalty because we found our outbound trip to be somewhat stressful. We are delighted we made the change. The one way fare was very reasonable and the service was superior. The SFO to DFW leg was on a wifi equipped 737. We were in seats 3F and 4F and both of us had plenty of legroom and the seats were very comfortable. Entertainment was Rio 2 which we didn't watch because we were reading (and eating). Breakfast for me was granola fruit salad orange juice coffee and a hot biscuit with jam. I am a southern girl and take pride in my own biscuits and I have to say the AA version was excellent. The other choice was a strata with muffin which my husband also found quite tasty the flight attendant passed the muffin/biscuit basket a couple of times but we were too full to partake. At the end of the flight she stopped by each seat and thanked us for flying American. The DFW to SDF leg was on an A312 which was quiet (a little noisy on takeoff) and sturdy. In flight entertainment choice (personal TV) was excellent - many movies TV and music channels to choose from. The snack was also quite good - I had a salad with poached chicken quinoa asparagus and arugula with a fresh baked chocolate chip cookie. Husband had an open-faced turkey/tomato/gruyere sandwich on fresh bread with a macadamia nut cookie. He also had a tumbler of red wine I had a diet Pepsi (they also offer Coke products). The flight attendant was also quite attentive and spoke with us by name. We felt very well taken care of.","","","First Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sergio Pereira","United States","2014-08-06","On my MIA-LHR leg I flew the 777-200 which is an awful configuration 2-3-2. What a lovely surprise on the way back to fly a 777-300 with a great configuration of 1-2-1. I was by the window great. Upgraded seat and a great crew to complement it. Wish AA would get rid of the 2-3-2 configuration in business - pathetic.","","","Business Class","","6.0","4.0","4.0","3.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Lars Kitschke","Germany","2013-05-14","Route FRA-HND and NRT-FRA. Because of the grounding of the Dreamliner the flight to HND was in a 777-200 with domestic seats. This was a little bit hard. The Entertainment and the meals were absolutely great. Very friendly crew. The trip to FRA was 777-300ER this was the best Economy experience I've taken.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Charles Kennedy","United Kingdom","2013-05-13","HND-CTS-HND nice to still be able to fly domestic 747s in Japan (JAL have grounded their fleet). Outbound was operated by ""Picachu Dreaming"" the all-yellow jumbo with Pokemon characters painted along the side with the eponymous Picachu on the tail. Interior also had Pokemon detail (eg headrests curtains). Very charming. Service was a hot green tea. Aircraft mostly empty. Crew profusely apologetic about substituting the promised 787 with the jumbo but I don't see why it made a difference. Return to the capital on another 747 in the evening was equally nice had a seat in Economy upstairs. Flight attendant asked me what I was doing in Sapporo when I said it was to do with aviation and that I chose Nippon as I love the jumbo she went away and came back with a postcard of a 747 and on the back had written thank you for flying with us today signed by half a dozen crew with a Hello Kitty sticker attached! She also gave me a small bag of Nippon sweets and pens. Landed smoothly on time back at Haneda and parked next to Picachu Dreaming at the end of a great day.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Diana Butler","United States","2013-11-05","Flight 773 Fort Wayne to Sanford Oct 31. Flight 772 Sanford to Fort Wayne Nov 3 2013. We were charged $100 ($50 both ways) for a carry on that we hadn't prepaid for. If we had prepaid it would have been $26 total. It's the same bag why would it cost so much more if you add it at the desk? All beverages and snacks are for purchase only including water. I can certainly afford to pay for things but I hate to be taken advantage of.","","","Economy","","","2.0","1.0","1.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Cook","Canada","2013-11-04","Was very apprehensive about flying Allegiant after reading all the bad reviews however the return flight from Bangor to Orlando was absolutely fine. The check in staff were the friendliest I've come across in a long time the flights left on time without incident and the price was right.","","","Economy","","8.0","4.0","4.0","2.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Cynthia Robertson","United States","2014-08-06","July 31 we were on flight 3143 NAS to MIA. Flight was scheduled to take off at 605. We were on the runway on time when a passenger became ill. We returned to the terminal. They left her on board until a paramedic arrived to check her out. At this point she felt better and wanted to continue but had to wait until someone from headquarters arrived to determine if it was safe for her to stay on the flight. They took her off the plane then allowed her to return then took her off again. Every person on that plane had a connecting flight to catch. They then had to refuel the plane. We then got back on the runway then had to go back to check out a maintenance issue. We sat there another 30 minutes. Then we had to get off the plane while they worked on it. At 9.30 we boarded again then had to wait for a passenger who couldn't decide whether or not to continue. We finally left NAS at 10 pm. When we landed in MIA we had to go back through customs find our luggage then try to find someone from AA to help us all reschedule flights. No one from AA was available to help us until after 11 pm. They put us up overnight at a local hotel and rescheduled all our flights for the next day but it was a very poorly handled situation. I do not plan to use AA in the future. We have used other airlines many times and have had issues but never anything handled this poorly.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Arnold MacDonald","United States","2014-08-06","I have been an airline passenger for the past 60 years. All types of planes to all types of destinations with all types of carriers. The golden years you might say when the flights were not only comfortable but fun and even riotous at times! The service food and drinks (especially the drinks) were an integral and indispensable part of the experience. It is sad to see what was once a wonderful and exciting experience reduced to the level of a bus ride and a damn uncomfortable bus ride at that! Flight AA121 Paris (CDG) to New York (JFK) July 2nd 2014 gave a glimmer of hope. The cabin crew were experienced co-ordinated pleasant and most helpful.","","","Economy","","5.0","2.0","5.0","2.0","2.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Yancey","United States","2013-05-13","Haneda to LAX on 777-200 in economy class. These seats were the most uncomfortable I have even had the displeasure to be in. They are very narrow seats and the leg room was tight. If you are 5'2"" and weigh 100 lbs. I guess they would be ok. It was not possible to recline the seat very much because the bottom of the back part of the seat cut into your back it was miserable. The seat cushion was shallow and gave very little support to your bottom. The food started off with a sandwich which seemed about the same you would receive from a vending machine. The meal service two hours from landing in LAX was mediocre at best. I will never fly ANA. My comparison is seven other airlines I have used over the years trans-pacific. ANA is the worst for comfort and food.","","","Economy","","2.0","1.0","4.0","2.0","4.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Acosta","United States","2013-05-05","LAX-NRT 777-300ER. FA's stop to pick up every little thing dropped and do everything to keep aircraft spotless. Service was always with a smile. This is my new preferred airline of choice. NRT-BKK 767-300 same excellent service but aircraft was worn and seats seemed to be closer together. Based on service of FA I won't hesitate to choose ANA in the future.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Lanika Alexander","United States","2013-11-01","Flight 1703 from Los Angeles to Honolulu October 31 2013 was supposed to leave at 12.55pm we get to the airport two hours early as requested just to find out our flight was delayed to 1.45pm. We get on the plane and wait for an hour for them to fix whatever mechanical issue they were having to then be told we must leave the plane! We were advised another ""rescue"" plane was on its way and would arrive at 6.50pm we start getting text messages at about 5.30pm that now that flight was cancelled as well due to mechanical reasons. There were over 100 people on this flight and Allegiant says they have hotel vouchers for only about 55 people not to mention the food vouchers they decided $8.00 at LAX was enough - you can barely get a good cup of coffee for that price in this airport.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","I Pitzak","United States","2013-10-31","Travel with Allegiant is a nightmare! According to their own personnel their planes are old and break down often. My trip from Provo UT to Oakland  CA was delayed by 6.5 hours. The return trip one month later was an odyssey: it took 11 hours and 3 different planes before we could make the 1.5 hour trip. The first plane fully loaded with 200 passenger was not able to even get to the main runway before breaking down and was towed back. The second plane sent to ""rescue"" came 5 hours later but was grounded due to mechanical problems. We had to wait more hours for another ""rescue plane"". After boarding and ready to take off on this third plane the pilot announced that his instruments showed not enough fuel for take off and we had to wait in the tarmac to be refuelled. What started with boarding the first plane at 8.30 am in CA ended at midnight in Utah.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Li Andy","Belgium","2014-08-06","We flew from LHR-JFK with AA101 in economy I also had low expectations about reading several reviews here on the website. Strangely enough it was a nice and overall experience with AA. B777-300 the cabin looks fresh and airy. The stewards and stewardesses ages were no lower than 50 years but the steward on duty on my aisle was very friendly. Food was ok we had a choice between chicken or pasta (no menu distributed) and an hour before arrival they distributed hot pizza and in between several rounds of drinks. Flight departed on time and arrived in JFK almost right on time. Overall experience was better than expected and I'll fly them again!","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","V Bragg","Switzerland","2014-08-03","We paid for 6 business class tickets from Zurich via London to Dallas. Then 4 business class tickets from Los Angeles to London to Zurich. I've never seen a more consistent disgruntled group of employees in all of the years I've flown overseas. Where to begin? We chose American because of the ""New"" business class. We were given an old plane. My family is very low maintenance. We only ask for simple respect. We are mid flight and AA cancels our connection from Dallas to Grand Junction. 10 hours before we are to board. We don't get the notification until we reach our gate to fly to Grand Junction. No effort on AA part at all to help us. No hotel no car service. We make our own arrangements. This may seem small but by this point we are exhausted. Any help at all by AA would have been appreciated. Our return trip. I went for more water I was told they only had the large bottles. If I wanted more water I could bring my small empty water bottle up and refill it. Not how can I help you? Not can I bring the water to you? They stand there chatting while I try to refill my bottle.","","","Business Class","","1.0","2.0","1.0","2.0","4.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Finch","Japan","2013-05-04","San Francisco to Tokyo in economy class. This was the first time my wife and I have flown an international flight with ANA. From the moment we checked in everyone was extremely polite professional and even smiled. A smile goes a long way. The aircraft was clean and had the hard shell seats that slide forward instead of reclining. This took some getting used to but I managed since I didn't have anything under the seat in front of me. I don't think large people will like this style of seat. The benefit is not having the seat in front of you recline into your lap. The seat backs were higher and the top pf the seat did not taper to a head rest. The top of the seat back was the same width as the rest of the seat back. This allowed for a much larger video screen. I usually need to wear my reading glasses to watch movies but not this time! They also had room to put the remote next to the screen. Nobody hitting the seat back behind me like those touch screens and no remote in the arm rest taking up space. I also liked the foot rest. It gave me another option when adjusting to get comfortable. The differences with this aircraft did not stop there. The lavatory had automatic faucets. No need to push down and hope the water would last long enough to wash your hands. There was a beverage holder on the back of the tray table so you didn't need to pull down the tray table for only a drink. Then when you did pull down the tray table for your food there was another beverage holder in the seat back so you had more room on your tray. The main dinner course was excellent. By far the best airline food my wife and I have had in economy. Then another cart came by with miso soup. As if that wasn't enough an FA came by with Haggendaz ice cream for dessert. Throughout the flight beverage carts were making their rounds offering the soft drinks juices wine and beer. FAs walking around offering three different types of hot tea and another one offering coffee. We were rarely interrupted with those annoying long announcements in English and Japanese throughout the flight. When the seatbelt light came on no announcement. Instead FAs walked the aisles to ensure everyone was wearing their seatbelt. When dinner was served FAs carried a menu to show you what was being offered. All of the small details made a huge difference from our experiences with United and Delta. This flight was part of a trip which included flights with United. Too bad ANA cannot offer US domestic flights. United could learn a lot from ANA.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Peter Goldsbury","Japan","2013-04-04","Hiroshima-Narita-Frankfurt-Amsterdam-Munich-Narita-Haneda-Hiroshima. For the first leg of this trip the plane was operated by IBEX and arrived on schedule. I have bad knees so I need assistance. It was offered each time. Plane to Frankfurt was a 777-300 and the flight attendant greeted me by my seat number: 24C. Service was excellent and the AVOD superb. Food was reasonable. For the changeover I had a courier who took me straight through passport control to the gate. Without this assistance I would not have made the connection. Flight to Amsterdam operated by Lufthansa and the difference was rather obvious. Nevertheless food and drink were served on the 50-minute flight. On the return trip the Lufthansa flight to Munich took off late and I was concerned about the connection. I was taken to the ANA plane by car and made the connection without difficulty. Departure delayed 2 hours however while the plane was de-iced and it was here that the superb ANA service was slightly lacking: given relatively little information. After takeoff the flight was good but again I was not told about the arrangements for assistance at Narita. 777-300 arrived well behind schedule and I missed the connection to Hiroshima. I was given a bus ticket to Haneda hotel accommodation next to Terminal 2 and had been booked on the first flight to Hiroshima the following day. I upgraded my ticket to Prestige Class on the 767 and had a pleasant Japanese breakfast. All in all the level of service was very good and I would recommend ANA as my preferred airline.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Donovan","United States","2013-10-29","Just flew from Lexington Ky. to St. Pete and back. Beware you get what you pay for. Beautiful day no weather problems and we were 2 hours late leaving. Attempted to check in online and it forced me to show I was checking bags when I was not at $39 a piece gate agents had no authority to help at the airport and gave me a number to call waited 40 minutes for some guy to tell me I had to email the company and they would get back to me in 6-8 weeks. Along with the fact they have some of the oldest and dirtiest planes I have flown on this is truly the Greyhound Bus of the airline industry.","","","Economy","","","1.0","3.0","1.0","1.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Brown Jo-Ann","Canada","2013-10-29","I had booked a flight to Las Vegas on Oct 20th-24th with 4 of my friends. Told our flight was cancelled due to fog in Bellingham. We were told they do not compensate for anything not even a meal shuttle or hotel. It was up to us to find our own place. We were to call in 2hrs to find out if we were to leave the next day but again no information. On top of all that we were all double booked coming back our bags were all labelled wrong. We were sent back and fourth in the waiting area and even booked to the wrong gate. Our flight home was so cold. My friends and I will not be flying with Allegiant again.","","","Economy","","","2.0","2.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Paterson","United States","2014-08-02","JFK-LAX return in F on the new A321 transcon product. American has really upped their game here. The hard product is outstanding in terms of privacy comfort and durability. Feels very exclusive and closer to the luxury that Asian and some European carriers are offering in long haul configurations. Outbound check-in was prompt although not very helpful with navigating the chaos that was security at JFK T8. Onboard service was exceedingly professional albeit not intrusive but that's the way I like it. Purser kept a watchful eye on the 10 pax in the cabin and was very prompt with drink refills or any other needs. Food was above expectations and in fact quite tasty. Could have a better champagne for first class (it is in fact not a real champagne but a domestic sparkling wine) but that's a first world problem of course. Pillow and blanket provided were of good quality could use a mattress pad for overnight flights. On the return check in at LAX Flagship was quick and friendly brought to the front of the security line which was nice. Can't comment on onboard service on the return because once we hit 10000 feet I put the seat into bed mode and slept a complete four and a half hours of solid sleep waking just before descent. This is a first for me in over 25 years of travel. For that reason alone I fully commend this product. It's a game changer for the NY-LA market.","","","First Class","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mark Elliott","Australia","2014-08-02","I recently flew with AA and US Airways from New York Boston and Washington DC. I cannot believe that American Airlines is part of the One World Alliance. When you look at the level of service you get from world class airlines like Qantas Cathay Pacific and LAN and then see the pathetic offering you get from AA I am dumbstruck. As a frequent Australian traveller I absolutely hate having to use AA anytime. Their Admirals Club lounges are truly pathetic - paying for food and pseudo-snacks like pretzels and plastic wrapped muffins. AA passengers who fly Qantas and use the Qantas Club lounges must be amazed. The service on AA is uniformly awful and rude. How can Americans put up with such an array of shocking airline companies. Now that AA have bought US Airways it will be doubly bad.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Auburn","France","2013-03-28","Tokyo to Frankfurt changed ticket from Lufthansa and tried ANA. Excellent seats with nice flat sleeping bed surface with nice cover and pillow. Food was really good tasty hot and nice choice of wines. The flight attendant service was the best I have experienced - much better than Lufthansa and also better than Thai Airways and Cathay Pacific that I used on recent trips.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Kakishima","United States","2013-03-27","LAX-HND-ITM round trip. Staff at check in unfriendly and confused. Requested special meals not onboard. LAX-HND and HND-LAX the first meal was a sandwich delivered by hand (without a tray). Selection of beverages was poor seat uncomfortable. The staff friendly but not helpful.","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Rossner Jean Pierre","Canada","2013-10-29","Got what we paid for. Yes the airfare is cheap however when you starting adding up the extras it will amount to the same price. We live in Montreal Canada not far from the NY state border flew from Plattsburg to Fort Lauderdale. We will never fly Allegiant again. Customer service is horrible both on the phone and onboard. Staff are unknowledgeable. I will add that at the time you could park free at the airport now the charges are too high nevertheless they charge for luggage and other fees and that brings the total to the same as for someone leaving from Montreal to Fort Lauderdale Florida.","","","Economy","","","2.0","1.0","0.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Lui","Canada","2013-10-28","This is the most disorganized and unprofessional airline I've travelled with. My husband and I flew from Bellingham to Las Vegas. I spoke to a woman on the phone to find out how the seat selection works. She was very short with me I called a second time spoke to a different person who told me I'd be better off checking in at the airport as opposed to online if I don't want to pay and want to select 2 seats together because online it's computer generated but at the airport a real person will select seats for you. Upon arrival at the airport I was told that wasn't true regardless how you do it it's all computer generated. Our flight ended up getting cancelled due to fog and the plane landed at a different airport. It took them hours to give us this information even though they knew the flight had landed elsewhere. Finally we were told the flight would be the next day. No assistance was offered to help us with the cost of an overnight in a hotel. When a mob formed to complain they reluctantly offered names of several hotels that would provide a distress rate. On the flight the seats are pretty cramped and do not recline at all. Absolutely nothing was offered in the way of food beverages or reading material not even water. Initially you would think Allegiant is a much cheaper alternative but they charge you for everything. If you bring a carry on it's $13 in advance or $50 at the airport each way. For a checked bag it's $20 in advance or $50 at the airport each way.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Bundick","United States","2014-08-02","My flight out of Chicago was delayed for hours and then cancelled at 1am. Understandable taking into consideration Chicago weather. However it was the customer service received during and after this that convinced me to end my days as an American Airlines flyer. I spent the next few hours on hold with customer service trying to get my flight rebooked. After 3.5 hours on hold I booked a flight for the following morning through the AA website to ensure that I would return home on time. The next morning unable once again to contact customer service I boarded the flight and made it home in time to return to work. Only after I finally contacted customer service did I learn that I had in fact been booked on a rescheduled flight. I searched my inbox spam and trash but had received no sort of email or notification of the rescheduling. If I had been informed of this flight or been able to contact customer service I could have foregone the cost of a second flight and avoided all of the frustrating cold emails that have taken place since.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Parsons","United States","2014-07-31","DFW to PDX - the service was terrible. First the price: it was $360 round-trip non-stop. While this may sound like a good deal it was not too long ago that American wanted $500 for the same trip. I could go to Europe one- way for that! The price drop is the only reason why I give them 2 out of 5 stars for value. If it weren't for that I would give them one-star without a second thought. Second the lines for baggage check were long. Apparently this airline does not realize that it's 2014: I was completely unable to pay my baggage fee online and there was no fast check-in option either. So I had to wait in line to do something I could have done online with other air carriers and only takes five minutes at most with other ones. Third the seats. They were harder than rocks with virtually no leg room with my messenger bag below the seat in front of me. It was virtually impossible to sleep or rest in my seat. When I got off the plane I was very sore. The flight attendants did not care about my experience and the check-in agents flat out ignored me at PDX. Lastly when I emailed American with a complaint about these issues I got the most sarcastic response I have ever got from a customer service representative. In conclusion I never plan on flying American again. I'd rather have a stop (or two!) than fly them.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Burnam","Thailand","2013-02-28","Narita to Los Angeles. This Flight was booked on Orbitz with United but codeshared with ANA from Tokyo to LA. Ended up with bad seats as our confirmed seat were not honored by ANA. B777-300s shell seats in the economy section the worst I have experienced. The food served on the flight was excellent and the staff very helpful and friendly.","","","Economy","","3.0","1.0","4.0","4.0","4.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Richard Mest","United States","2013-02-27","JFK-Tokyo staggered seating - excellent. Staff friendly but did not make any extra effort. I went to galley 3 times for a wine fill-up during dinner because of non existent service. Spoke with purser about this after meal and for rest of flight had an FA on me every minute which was also quite awkward. They really had no idea of proper service. Tokyo-Manila - ridiculous old plane inedible food but lovely if not apologetic service. Very disappointed.","","","Business Class","","6.0","5.0","3.0","3.0","3.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Judith Schillaci","United States","2013-10-22","My partner and myself flew Delta to and from Grand Rapids without any difficulty. Unfortunately our daughter is on a budget and she booked with Allegiant Airlines. All I can say is take the ""recommendation"" to arrive 2 hours prior to your flight very seriously. They will sell your ticket right out from under you. My daughter checked in 45 mins before her flight out of Mesa AZ. She was told she was too late but watched in tears as others boarded the flight she was supposed to be on! The representative stated the next flight is next Thursday! Very cold and uncaring.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Samuel Stephens","United States","2013-10-22","I travel from the Huntington and Charleston WV area to Orlando or St Petersburg Florida at least once a month and have done so for 5 years now. Allegiant has charged a one way price as cheap as $19.99 each way and as high as $249.99 each way. Prices are very weird. I understand their schedules and schedule problems. I don't understand their prices. Allegiant is convenient for my travel plans but in 5 years they have made so many changes with booking baggage and especially seating. They never offer any kind of relief for any of their mistakes. Today I received an e-mail advertising a one way special to St Petersburg for $44.00 for dates 12-9 through 12-23. I immediately opened the website and tried to book at this price only to find out after a 45 minute wait on the customer complaint phone line that those prices sold out completely but there were plenty of seats available for $92. Gate personnel in Huntington have been very rude and even yell at passengers. Customer complaints and assistance by phone are put on hold up to an hour. Gate rules and booking rules are not enforced once on the plane. Such as overhead usage and seating. I will continue to use Allegiant but only if I can catch a good price. It is much more convenient consistent and comfortable to drive an extra 45 minutes to Columbus and book with Airtran.","","","Economy","","3.0","2.0","3.0","3.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Marina Wiedemann","Germany","2014-07-31","We had a really good flight with a very nice and obliging crew! Food was very good also the entertainment program and the seats. We will always fly with AA again!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Samone Brewington","United States","2014-07-29","I will never fly AA again. The Miami staff were very rude and not accommodating at all. Flight was late leaving from Turks and Caicos and staff failed to announce the delay by half an hour. Therefore I missed my connecting flight in Miami to LGA. Miami Staff were not accommodating. I had an older aunt with me and I asked for a wheelchair twice it never came. AA staff had no sense of direction or didn't speak enough English - it was terrible! Never again.","","","Economy","","3.0","3.0","1.0","2.0","3.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","O Alvarado","United States","2013-02-25","LAX-NRT-MNL flights enjoyable. The food and services were good and cabins and toilets were clean. The scheduled departure and arrival were consistent. Stopover in Narita was also consistent with the time frame.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Haobin Wu","China","2013-02-04","Beijing Capital-Tokyo Narita NH 956 Boeing 767-300. The check-in procedure was friendly my baggage was directly checked to Seattle where my final destination is. I was taking ANA flight from Tokyo to Seattle but the flight was cancelled due to the suspension of 787 so they signed me to another United flight. Their apology was really sincere. On this flight the seat was comfortable with a fair pitch and recline the IFE was friendly with mostly Japanese movies and some Hollywood movies. Games and TV programmes were good. The cabin crews are very friendly with very good attitude and enthusiasm to serve you. The meal was the part that satisfies me the most. It's one of the most delicious in-flight food I've eaten. Very nice and enjoyable flight!","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Don Reideler","United States","2013-10-15","Two hour delay to ride on a plane with mechanical problems treated rudely not offered even a bottle of water for being delayed. Other airlines we have flown on have given us vouchers for food when we were inconvenienced. I witnessed an Allegiant employee laugh at a customer that had waited over an hour for her luggage. We stood in line with the other passengers on our flight for 15 minutes while three agents leaned on the counter and did nothing only to find out we were standing in a line that was for re-ticketing for a cancelled flight. The re-ticketing agent was telling passengers that they were in the wrong line one at a time as they requested their boarding passes. Our agent was very gruff and acted as though he was conducting some kind of military exercise.","","","Economy","","1.0","2.0","3.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Baird","United States","2013-10-15","We were booked on Flight 541 from Monterey to Las Vegas on Sunday 10/6. After the plane was loaded a passenger had to be removed by security and the flight was then cancelled. This cancellation was not the airline's fault. But the flight the next day was scheduled for 5.35 pm and it was delayed until 7.30 pm. Then once we were all on the plane ready to go the auxiliary power unit would not turn on and there was another delay until they could get the engines started. We finally arrived in Las Vegas at 9 pm. Monday night. There were no problems with our return flight but after this experience and reading the other reviews I don't think we will take Allegiant again.","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Cuenco","United Arab Emirates","2014-07-29","LHR-JFK. I had low expectations due to reviews posted here. I was therefore happy to discover that the plane was new (and/or very clean) seats were comfortable flight attendants warm and friendly. The flight was full and the flight attendants graciously offered passengers the option to spread out so that we can be comfortable. Meals were hot and nicely prepared. IFE was varied and up to date WiFi available on board but not free. The pilot was very pleasant in his announcements that I didn't mind the delay in landing/parking due to the rains in NY. It seems AA is starting to up its game starting with international flights. Will most probably fly AA again in the future.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Kanefsky","United States","2014-07-29","Let me start by saying I am a regular business flier and travel frequently although because of issues like the following complaint usually only fly AA as a last resort. On a recent trip from LGA to DFW AA forced me to gate- check my same standard 22in. carry-on bag which I take on every flight on every other airline. The bag clearly fit within the test box when I had to test it the first time going through the security checkpoint and similarly fit again when forced to test it at the gate but because the agent said I had to ""push"" it down to fit within the box it was too big and had to be checked. When I boarded the plane I was frustrated to see that the bag would have easily fit within the overhead compartment. Maybe AA has smaller jets with smaller overhear storage capacity than every other major airline. This was a big inconvenience and was easily avoidable and I will continue to avoid flying on AA whenever possible.","","","Economy","","2.0","3.0","1.0","3.0","1.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Y Ogawa","United States","2013-01-31","Took NH 1063 from HND to HNL earlier this month. The check in process was horrible. The Agent failed to let me know where the lounge was and didn't let me know that I was able to access the lounge since I was on an international business class ticket. I found the lounge and nothing fancy. Children were running around the food and drink selection was ok. Flight was uneventful. Seats on 767 product are clearly old. The comparable product on both JAL and UAL are much better at a better price. The food was horrible the entertainment system was old and the inflight service didn't tell me about snacks that I could have ordered at anytime. Would I fly them again? Probably not. They have good staff they just need to know how to respect the customers and staff.","","","Business Class","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","L Andres","United States","2013-01-30","Took ANA from SEA-NRT-MNL and back. Flight from SEA to NRT and NRT to SEA were both 3 hours delayed. B787 was very nice comfy and lots of leg room. Cabin lights switched automatically and helped in resting. B777 interior is not good. Seats are too tight and not enough leg room. Food and drinks are the best though. B767 is much better than their B777. Poor inflight entertainment very few selections. Will I fly with ANA again? No not until they get better with their schedules and fix their B777 interiors. If they will use their 787s completely I might consider flying with them again. ANA's best asset - their flight crew very hardworking and the best customer service I've had in a flight.","","","Economy","","5.0","2.0","5.0","4.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Allen","United States","2013-10-10","Flew from GSP to FLL this week. Flight on time and arrived on time. Fly with Allegiant every month and have only had one issue with late departures. Friendly crew and clean aircraft.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Ray","United States","2013-10-09","Just flew from St Pete to South Bend and back over the past weekend. We purchased and checked in online with no problems. They're a nice airline with friendly staff and clean fairly roomy planes. Our only issue was the punctuality problem they seem to have with everyone. Our flights were delayed both times by 20-25 minutes. Not deal killers but still annoying. Seems like they would be more concerned about maintaining their schedule but they don't apologize and everyone acts as if that's standard procedure. Feel free to leave the A/C on while we're waiting to depart or deplane. It gets stifling real quick.","","","Economy","","7.0","4.0","5.0","4.0","0.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Hillary Wu","United States","2014-07-29","The boarding passes we printed out at DFW Airport showed that the flight from DFW to TYR originally scheduled at 6pm was delayed to 8pm. We still went to the gate to see if the delay was changed. The monitor showed that the flight was delayed to 8pm. After we returned to the gate at 7pm we were told the flight left at 6.30. There was no more flights from DFW to TYR afterwards. The assistant checked us in for the 9.00 flight the next day. When we requested whether there was a voucher for a hotel we were told no. We called the customer service and were blamed for not listening to the announcements. We had to rent a car to return home and drove back to DFW next day to return the rental car. Each person was trying to shift the responsibility away to somebody else. If they made profits by charging passengers more and providing less service whats to celebrate?","","","Economy","","2.0","4.0","1.0","2.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sander van Kan","Netherlands","2014-07-29","Flight AA1018 DUS-LHR on 5/6/2014 onboard N936NN (B738). Flight was on time and smooth. Food and drinks to buy. Crew were typically American and not that friendly. Legroom was adequate but no more.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Lee","United States","2013-01-16","Flew NH001 from IAD to NRT. Seat 2A. The existing 1st seat is more than satisfactory though its controls are worn and dated. As always NH service was excellent from the pyjamas 10-course Japanese and/or Western meals to the excellent alcohol selections. FAs always seemed to keep an eye out for passengers needing anything. Their attention to every detail was impressive. The IFE needed some updating. I strongly recommend ANA.","","","First Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Thomas Woodtli","Switzerland","2012-12-19","I had the opportunity to fly on the Dreamliner from Frankfurt to Tokyo-Haneda on November 16 2012. The first impression of the cabin was wonderful and spacious. Not to mention huge windows. ANA has installed seats which don't recline so do not to bother the passenger behind. The seat cushions aren't that smooth but acceptable for long-haul flights. The food was excellent with typically Japanese flavours.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Mahoney","United States","2013-10-06","I will never fly Allegiant again. We were told that we had to arrive 2 hours before departure at the gate this morning at Oakland Airport. We were there on time at 7.30am for a flight to Provo Utah. A half an hour before departure they tell us they forgot to notify the 1st Officer that he was flying so we waited 1.5 hours for him to arrive. Once he got there we were notified the plane had been grounded and we had to wait for another to come from Las Vegas. Flight finally took off 6 hours late. The pilot was very apologetic and said we could have a free drink on the plane but when I asked for a bottle of water they said I could only have a cup! My husband missed his 40th reunion tonight because of their incompetence.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Carter Shelton","United States","2013-10-02","When flying from Tri-Cities Tenn to Florida they are the only direct-flight game in town. We have used them for several years with minimal delays. They were particularly good at responding to the loss of several aircraft a few days ago. If money were no object I suppose we all would be using a chartered Lear but for most of us money is a factor and Allegiant provides reasonable service at an unbelievably low price.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Chris Dodd","Australia","2014-07-27","From LA to Chicago on 22nd June on American Airlines. Perfect service from staff at the airport to FA's on the plane. I have read a lot of bad reviews on this website but can only say my husband and I found our flight more than we expected. Our luggage was delayed for about an hour but this was I believe only due to two planes arriving at the same time.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Phillip Evans","United States","2014-07-27","Flight from Germany to Charlotte NC to Huntsville AL in 05/2014 was the worst flight experience. TV screen did not work staff was not concerned after numerous requests. The aircraft had a malfunction before takeoff in NC delaying us 3 hours on the taxiway. This caused a missed flight at the connection stop. American did not care whatsoever and we had to ask to get a meal voucher but that was all that was given. They would only put us on another American flight that left hours later putting us home in the middle of the night and needed to be at work the next morning. Worst airline ever. This review only covers about 65% of the issues experienced.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Matsuda","United Kingdom","2012-12-19","Flight between LHR and NRT (B777-300ER). First time to experience the fixed back seat. The seat itself was too hard not comfortable enough for a 12 hour flight. Also when you are in the position to sleep by sliding your seat you will have no space for your knees. The meals were just OK but entertainment was excellent. Each seat in Economy has got a power socket so you do not need to worry about battery on your mobile/laptop.","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","2.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","D Phan","United States","2012-12-12","4 segments starting at Washington Dulles to Tokyo Narita to Bangkok and return to Washington. In sum - an elegant business class. Food was delicious inflight service with a smile. Lavatories on aircraft kept spotlessly clean and transit lounge facility in Tokyo Narita superb.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Schilt","United States","2013-09-30","We travel frequently from Clearwater to Knoxville. We have been delayed at least once on each of the last 4 trips. If someone else would take over flying to Knoxville we'd switch.","","","Economy","","","2.0","2.0","0.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mitchell Norman","United Kingdom","2014-07-27","LHR-MIA-LHR. It is some time since I have flown AA transatlantic after many years of having previously done so when both the hard and soft products were truly appalling. This choice came about as a result of the fare being two-thirds of the next best so difficult to ignore. Both sectors were by B77W equipment with the new Business Class configuration. This is a vast improvement. The cabin crew actually seemed to enjoy being there (almost) although the sole male cabin crew member in Business on the return flight was extremely obnoxious. Food was ok- ish and whilst I had chosen my entrees on-line for both sectors there was no record on board of any of my selections. The cabin crew told me that this on-line facility was a complete waste of time as it never worked. Overall AA was better than my recollection of many years before but hard product apart it continues to be still a long way behind the alternatives.","","","Business Class","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Frietsch","United States","2014-07-27","Booked flights for the husband and I from BOS to MIA in October. Received an email changing our flight times and seats after we had purchased and selected. Threw us off the original time and put another flight number in its place. Had no reasonable explanation other than they are re-figuring their planes! Really messed up our departure for sure. The planes are so old and dirty. Couldn't even use the bathroom as it was filthy on our last flight. The attendants were miserable! TV monitors were from the dark ages not to mention the inside condition of the plane. It was falling apart from the inside. Could see the outer shell from my seat! Charge megabucks for low class experience.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mitchell Norman","United Kingdom","2014-07-27","MIA-BOG-MIA. Both sectors were flown by very tired B752s with equally tired cabin crews. I have been flying these sectors along with other Latin routes with (Latin) American Airlines which bears little resemblance to AA mainline for some 25 years on the same aircraft type with the same take-it or leave-it cabin crew attitudes. Wifi and in-flight power is heavily advertised on these aircraft but were not available on either sector. Both aircraft and cabin crew are in need of a substantial refresh.","","","Business Class","","4.0","1.0","2.0","2.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Harvey Weingarten","United States","2012-12-03","Because of bad weather in SFO our flight from PHL was delayed and caused us to miss our SIA flight 001 to HKG. We were re-routed to LAX for ANA 1005 to Tokyo-Haneda. What a pleasant surprise. Business class on 777. From the LAX service desk personal to the cabin staff it was a perfect travel experience. The food was 5 star quality and presentation. The angled lie flat were comfy using the down comforters and large pillows. I look forward to fly ANA in the future.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Yuto Kotani","United States","2012-11-13","I had a flight last year on the B777-300ER. No problem at check in because it was a connected flight from Port Columbus (CMH). I speak Japanese so I had no problem with that. Good in-flight meal although it could use a refresh. I had the ANA mileage club so my family was able to move our seats. Great in-flight entertainment good seats for economy class and really good service from the flight attendants. My return flight was bound for Chicago. Same things as my flight there.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Aikawa","Japan","2012-11-07","HND-HNL and sad to say the service has dropped off. Told the seat I had confirmed was no longer available at check in was told to ask at the gate. At the gate they gave me a sigh and said to ask the Attendants onboard. Once onboard the Chief Purser was polite but too busy telling her staff what to do and I eventually went to my middle seat. After the plane took off I asked again and another attendant told me it was not possible even though there was an open aisle seat a few rows in front of mines. Its unfortunate but I don't think I will fly ANA for a while.","","","Premium Economy","","2.0","1.0","3.0","3.0","2.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Margaret M Lee","United States","2013-09-24","When Allegiant Air began flying from Allentown PA to destinations in Florida they were wonderful to fly with. Their staff was courteous and their flights were very reasonably priced. I told everyone I knew how wonderful my experiences were with them. How things have changed! They are now one of the rudest group of people I've ever encountered in a service based industry. During my past few trips from Allentown to Clearwater I've had one bad experience after another. Instead of trying to help they've continually stated ""We are now an a la carte airline"". I'm sure that they don't care but they have lost another customer.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Barker","United States","2013-09-22","For the money that we paid it was an excellent flight. I flew from Las Vegas to Kalispell MT - Yes they charge you for any added things such as carryon luggage seat assignments onboard drinks etc but if you are interested in a low fare and getting from point A to point B - I don't think they can be beaten. Our flights were on time the crews were cordial and the check in experience was comparable with other major airlines. Allegiant is a discount airline so you cannot compare their services with a Delta or America. They provide basic transportation at a very reasonable price. The downside to them is that unlike the major airlines they do not have a large number of extra airplanes sitting around so should you encounter a mechanical problem the plane will have to be fixed before you can fly they cant fly in an extra aircraft. I think for the money paid they provide an excellent value in airline travel - you simply must realize what they do and that is basic air transportation.","","","Economy","","9.0","4.0","3.0","0.0","2.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Carlos Ramos","United States","2014-07-22","Will never fly AA again. The experience at Dallas was terrible. Flight was late therefore missed flight. Boarded another flight but told to get off due to mechanical problem. Very little information on what to do next. Sent to four different gates. Treated like cattle. Never made it out that day and no guarantee to fly next day. Forced to go to a different airport and buy another ticket on Southwest. No apologies by AA personnel. Customer service was the worst I've experienced in over 50 years of traveling.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Michael G Salter","United Kingdom","2014-07-22","I travelled American Airlines on Flight AA55 from Manchester UK to Chicago. This was an awful flight. The aircraft had no in seat entertainment the seats were old and uncomfortable the headrests hardly lifted above the seat so for a taller person the backrest sticks in your back. In addition the staff were at best terse at worst indifferent. I can only believe they are as fed up as I was being stuck on that aircraft. On the bright side it arrived on time overall however it was a prime example of a truly budget flight the only thing is I paid a lot of money for the flight. I only went this route because I needed to go to Chicago never again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Terry Smith","United States","2014-07-22","I purchased a flight with American Airline to fly from Miami to New Orleans on July 3-7. They changed my flight to US Air but didn't inform me until one week before flight. I paid for upgrade seats but it was not transferred over. Now what really bother me was my return trip home from New Orleans well I didn't get back until a day later. Both airlines seemed to simply want to place blame on each other when they should be working together on rescheduling flights when they cancel them. American whom I booked with originally were of absolutely no use to me once they changed me to a US Air flight. Though it took many back and forth trips between the two companies finally a supervisor with US Air provided me with some assistance in getting me booked on another flight to fly out a day later. It's ridiculous that it would take me 4 hours in the airport to get rescheduled when I checked in well in advance (4hours) after my flight was canceled. I should not have needed a supervisor to get my flight rescheduled all agents should be able to do it. I went through 5 agents between AA and US Air and none were helpful. When airlines join forces to become one company they should be operating as one not passing the buck and blame between each other.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Tsumura","Japan","2012-10-22","NRT-SFO-NRT two weeks back. Looking at some of the reviews already put up here - I have nothing new to add. The seats are very small makes sleep on long haul flights really impossible. But other than that I had a very pleasant flight both onward and return. The cabin crew always magically appeared next to me when I needed them and kept me happy by bringing me whatever I wanted to eat or drink. I watched 3 movies and chatted with my co-passengers with the latest seat to seat chat function! Would fly ANA again.","","","Economy","","8.0","2.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Akai","United States","2012-10-21","JFK to Narita (B777-300). Excited to try the fixed back shell seats went in with an open mind but unfortunately I cant give it a good review. The food and service is unbeatable but in terms of seat comfort I still prefer the traditional seats that recline. The bottom of the seat slides forward and the back slides down at an angle within the shell seat but the head rest remains straight up. When the seat is reclined you lose substantial amount of leg room. My knees were touching the back of the seat in front when in full recline. The foot rest/massager is good but the novelty wears off quickly. I was able to fall asleep but woke up on a number of occasions due to not having enough cushion. ANA should follow Cathay Pacific and eliminate the shell seating on their 777s.","","","Economy","","5.0","1.0","5.0","5.0","3.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Floyd R Utz","United States","2013-09-18","My wife and I were flying from Stockton CA to Las Vegas on June 30 after attending a wedding. The flight we were supposed to catch was finally cancelled after keeping everyone waiting for the entire day. We were supposed to leave at 2.20pm but the rescheduled flight didn't leave until 7.45 the next evening on July 1. No less than 3 other scheduled flight left for Vegas before I would have been allowed to board a plane. I refused to be at their mercy and caught a flight from Oakland that put me in Vegas around 7.00am the next morning 13 hours before the Allegiant flight finally left CA.","","","Economy","","","3.0","4.0","4.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Catharine Janssen","Canada","2013-09-18","A couple of weeks ago I flew for $66.00 to Florida and $66.00 return. I have a vacation home south of Tampa so I don't need to take luggage. I take my purse and walk on and off the plane with no hassles. Yes I have to pay 2.00 for water pop or a snack but compared to paying 500.00 return flying from Ottawa I just can't justify spending the other 350.00 difference and Air Canada doesn't provide meals anymore. Yes I have to work around the Allegiant flight times and pay for my snacks and yes I have less flexibility but I am saving a lot of money! I find the staff courteous friendly helpful and professional. I don't need an inflight movie it is only a 3 hour trip. I applaud this airline for providing good service at great prices and direct flights.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Deborah Yang","United States","2014-07-20","Took AA on a trip to Spain. En route two of my three flights were delayed almost causing me to miss a connection and my baggage was lost - not sure if by American or one of the affiliated carriers. The worst was yet to come however. My flight from Madrid to NYC was delayed by a couple hours and so I was rebooked for my connecting flight. I wish I'd insisted on catching it since it was delayed anyway because what transpired after was unbelievable. The rebooked flight to DC was eventually canceled. We sat on the tarmac for 2.5 hours as maintenance repaired a broken chair then a door and then we lost our slot in the queue and had to wait awhile and then my home airport suspended flights coming and going due to weather. Finally the pilot took us back to the gate and told us our flight was canceled. 4 hours on the tarmac that day. Service to rebook flights was slow and some agents were a bit snippy. Slept at the gate overnight for my early flight the next morning. Had a bad feeling when I saw people arriving through the same gate 15 minutes prior to our scheduled boarding time. Sure enough we sat there for well over an hour as the tyre on the plane was being changed and then the flight was canceled. Exasperated I asked for a flight out of LaGuardia instead and although it was delayed on the runway I eventually got home after four bookings from NYC to DC. Very tight seat arrangement on the planes flying back (because they were older). Food wasn't bad and service on all the planes was overall pretty good. Service at the gate ranged from very solicitous to brusque. The airline seems to schedule flights too close together. On top of that the planes on my return trip were all old and shoddy hence the delays. So I ended up being booked for eight flights round trip when I was originally scheduled for just five. Seven of eight were delayed and two of those led to cancellations. American didn't do much to compensate me for the inconvenience either. I will never fly AA again.","","","Economy","","1.0","1.0","3.0","4.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Russell Conyers","Bermuda","2014-07-17","Flew from LAX to JFK on AA292 in First Class 14th July. A very good experience on a brand new plane an A321. The seat makes the flight as it converts to a fully lie flat bed and I was able to get a few hours of sleep after having a nice hot breakfast. Good inflight entertainment amenity kit and a great cabin crew who seemed happy to be there. Well done AA!","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","E Cabilis","Philippines","2012-10-11","Seattle to Manila via Narita on 777 on time. Aircraft clean including the toilet. Seat has a good pitch and inflight entertainment is good. The food has 2 choices Western and Japanese - both are only average. They serve a light snack consist of biscuits and mixed nuts which are good. The price paid for this flight is reasonable. The best thing about ANA is the cabin crew they are hardworking and the whole duration of the flight are serving drinks and attending the passenger needs to the point that the call button switch is not necessary. I would definitely fly with them again.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Nichols","United States","2012-10-09","Just returned from Okinawa on ANA connecting through Narita. Domestic flight was okay. International flight to LAX a newly configured 777-300 was tough. The fixed back seat is the most uncomfortable seat - could not get comfortable for 10 hours. The food ranged from odd to not right. A word of advice when picking a western menu go with choices that capture a wider spectrum of the western palette. The service was okay however it took almost three hours for main cabin lights to be dimmed on an overnight flight. The inflight entertainment screens were nice. Best interactive flight tracker I have seen. Movie selection was lacking for the caliber of AVOD system ANA invested in.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","3.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Li Yunhao","United States","2012-09-09","I flew HND-LAX last week on a 772. I had no opinion in the Value for Money because I was upgraded to biz class. The old-dated seats and entertainment systems in 772 need to be replaced. Flight crew are very nice though English is hard to understand sometimes.","","","Business Class","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Tilford Marshall","United States","2013-09-16","I have flown many different airlines in my 76 years but I must say the charter with Allegiant to College Station Texas this past Saturday September 14 2013 was one of the most abysmal experiences I have experienced. Firstly the cabin crew were rude and professed ignorance of information regarding the charter flight. The beverage service offered by the airline would have done well in a comedy routine no coffee/hot beverages yet the bottled water was served at room temperature (no ice offered) and in this case tepid. The plane itself was dirty and odorous and the lack of ensuring the aircraft was serviced and ready to go upon departure to Birmingham from Houston Bush was out of a Keystone Kops routine. The supposed delay caused by mechanical issues was explained in 3 different stories from the same representative concerning a door that was an emergency egress that could only be opened from the outside heaven help us had we had an emergency that required using that (rear) door if it could only be opened/closed from the outside. A trip of 12 hours inclusive of a 2 hour ride to the airport passenger airport procedures and attending a 4 hour football game ended as a twenty six hour expedition. Never again will I be a passenger of Allegiant Air and I strongly discourage others to use Allegiant.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Little","United States","2013-09-16","We used this airline for a charter flight round trip from Birmingham Al to College Station Texas and then back to Birmingham out of Houston. Never again. The flight attendants were so concerned with socializing with passengers who were buying alcohol that some of us barely got or regular drinks. On way back the flight was delayed for 4 hours due to ""mechanical issues"" in College Station and then the flight crew had to have their FFA mandated rest period. They told us at the gate that when the crew got there the plane would be fuelled up and ready to go. When we boarded the plane it was hot and the AC was not on because of the engines not being on. The pilot then came on and told we would have to wait to leave until the plane was refuelled so we were lied to at the gate. Overall horrible experience.","","","Economy","","","2.0","3.0","3.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Steven Koenig","Brazil","2014-07-17","ORD-SEA first class. Standard first class seats. Nothing special but comfortable. Lunch was surprisingly good. Glad we pre-selected the beef dish. Decent selection of beer and wine. Still don't like the fact that buying a domestic first class ticket doesn't get us into the airline's airline's club but this is standard at least among U.S. airlines.","","","First Class","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Gabriel Lee","United States","2014-07-17","HKG-DFW. Check-in: no online check-in for some reason had to do it at the airport. Good no problem. Boarding: for all US-bound flights they had to search all our hand-carry bags for water/liquids and they do it in the middle of the bridge where the air isn't moving very well and warm. I don't understand why can't they do it right before scanning the boarding pass. The bridge area is small not a smart idea at all. I feel bad for those in a long line for the economy class. In-flight: Food/meals are very good no complaints there. The seat is excellent with lie-flat bed and big screen monitor. One problem there were several movies/TV shows that are shown available but couldn't get to it. Other than that slept well and services were fine.","","","Business Class","","7.0","5.0","3.0","4.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Chesney","United States","2014-07-17","Just flew on Sunday 7/13 on AA's new 777-300 International configuration in business class. I have to say that it was the very first time I have felt that a US carrier competed effectively with front rank international carriers. The seat was excellent. The overall quality of the seat was superior given the amenities screen etc. Just the slightest bit less comfortable than BA's flat seat but not a huge different. The overall seat was superior to anyone else's business class I have been on. The food and beverage service was excellent. Appetizing decent portions well served and proper temperature. Inflight entertainment options are excellent. Beats the angled ""lie flat"" seat on the 767's and older triple 7's. You got it right this time. Even the crew was not as grouchy as AA flight crews have become. Actually I was very pleased.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","3.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","K Snyder","United States","2012-09-09","I recently flew on ANA Business Class from Narita to Chicago and was served my beef fillet uncooked (not even rare) and had to ask that it be cooked further. When we were served breakfast it wasn't even heated up cold omelette. Again we had to ask them to take it back and at least warm it. They warmed it to the minimum. Staff turns up the heat during flight (I assume to put everyone to sleep) as service is hard to come by in between meal service. Overall service and food needs to be improved to ensure quality service in all cabins. Service needs to be checked or aisles at least walked between meal services. Air temp. needs to be cooler. We were seated in business class. The seats are ok but still not comfortable when in flat bed mode. I would only take ANA again if I got a free ticket using miles.","","","Business Class","","2.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Cameto","Japan","2012-08-13","NRT-CDG. I have been a regular customer of ANA over the last 10 years (meaning bronze member most years). In recent years the overall quality is going down terribly. The worst is probably the new economy class seats used now on virtually all long haul flights that do not recline. Seats on long haul flights that do not recline. Try getting some rest in those seats if you're more than 175 cm tall. Second worst is mileage awards/accrual policy which terribly lags behind the competition in star alliance and elsewhere. Most tickets bought with ANA now only provide you with 50% actual miles accrual. Third is small size of portions (though nice food I must say). All in all ANA has gone down and I now prefer flying United to the US or Lufthansa to Europe. This is a shame because this used to be a really great company.","","","Economy","","3.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Calvo","United States","2012-08-09","Flew Seattle to Tokyo recently with ANA. The crew were the selling point of the trip. They never ran out of smiles and provided excellent inflight service. Tasty food and the best inflight fruit juice I've had on a plane.","","","Business Class","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","H Walter","Canada","2013-09-12","We had our flight cancelled from Bellingham to Maui this August. After standing in line for almost 2 hours we found out the flight was cancelled only when other passengers were getting calls on their cells from the airline. The counter staff looked like teenagers and were no help at all. Finally after several hours an Allegiant rep showed up and we were put up for the night at local hotel only to arrive the next morning to have our flight delayed again two more times. Very poor service. Even airline employees told us this is a recurring problem and not to fly with them at all. I think after reading all these reviews I will take their advice and throw away the flight credits they gave us for another time.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kelly Stout","United States","2013-09-11","My son flew from PHX to Oak 9/6/13. The plane was delayed 1 hour for weather and 2 more hours waiting for a replacement crew member. Return flight was set for 9/9/13 at 2.30pm here it is 8.40pm and they have just taken off from Oakland. There were ""mechanical issues"" is what they were told. There were a limited number of food vouchers available and warm bottle of water at the gate. When I called the airline I was told they do not refer to another airline and that ""pizza and drinks were given out at the gate"". This was not what I was told by the agent in OAK when I spoke to her at 4 pm. Told they would however give me a $50 voucher for another flight! Never again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Bigelow","United States","2013-09-10","We have flown Allegiant since they came to our area and have never had a problem We flew out September 1st to Las Vegas. Ticket agent was great fast and friendly plane took off on time and we even landed in Las Vegas a few minutes early. Return trip was the same ticket agent was friendly and funny. Flight attendants on both flights were friendly. Plane took off on time and we landed on time. Ok so the seats don't recline not a problem we just stood up once and a while to stretch our legs. Food no problem the wife packed some snacks for the flight out and the return trip. All in all we have had great trips with Allegiant and we will continue to fly with them. We love the direct flights.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Carol Levalley","United States","2014-07-15","Had a 6 part trip this month on AA. Every leg had issues. Mechanical problems abound due to the age of the fleet. Arrived at JFK for the vacation portion of this trip and was told at the first class check in that our aircraft was removed from service and we would be 6 hours delayed departing. We missed our first day of vacation and a party because of this. Bottom line you can't rely on this company to get you where you are going in any reliable way. Also have issues with their website frequently down lack of communication with flight delays also.","","","First Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Dunlop Chris","Australia","2014-07-15","Just flew 4 domestic sectors LAX-DFW-OMA and DSM-DFW-LAX. Ex LAX boarded on time but then due to weather in DFW were delayed for roughly 2 hours. Informed of delay by Captain and given updates. Once underway beverage service given inflight video shown. Overnight in DFW then to OMA next day. Flight delayed due to mechanical issues. Passengers allowed off plane after first hour cabin crew offered juice and water then granola bars. Flight cancelled after 4 hours. $12 refreshment vouchers given. Replacement aircraft and eventually got away about 5.5 hours late. Whilst this was an inconvenience I believe the staff acted properly keeping passengers informed and making alternate arrangements. Return flight I requested baggage to be checked through to SYD which took some time to organise due to booking problems caused by the earlier delay when I had been taken off the delayed flights but then reinstated. Only complaint was during this time our pre-assigned seats were given away and we were given seats at the back of the aircraft without the additional leg room. All things considered I was happier to have bags checked through and less legroom. I have been critical of AA in the past but thus trip they receive full marks.","","","Economy","","7.0","5.0","5.0","3.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Gentry","United States","2014-07-13","I had not flown AA for a few years and now I know why. AA employees sat in first class on a very early flight from TPA-MIA and spoke loudly to one another while the other first class passengers tried to sleep. Had a 7.40pm flight from MIA-TPA but paid a $75 plane change fee to take the 5.50pm flight. No problem there except for the fact that the plane flight 986 from STT-MIA had an alarm mishap and they had to call a maintenance personnel from off-site. He was very late so therefore missed the earlier connection at 5.50pm from MIA-TPA and took my original flight at 7.40pm-no compensation returned for their error. Other members in my party had first class on the 5.50pm flight and did not receive it when we were all booked on the 7.40pm flight. They did attempt to put us all together but placed us in the exit row with two children traveling under the age of 15. Therefore the kids had to sit in other areas in the plane and were scared to sit alone. Upon a later arrival to TPA at 8.40pm AA/US AIR misplaced our luggage and was it was all still sitting in Miami with Priority tags on them. So much for priority as they turned up a day and a half later.","","","First Class","","1.0","4.0","2.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Charles Nave","Singapore","2012-08-07","Flew ANA return from Singapore to Tokyo in July 2012. Seats do not recline in economy however the bottom cushion shifts forward. For someone of average height this is probably fine however being over 6ft this just crushes my leg room so had to spend the entire midnight flight trying to sleep in a completely upright position. Secondly the meals were awful. I had the choice of a local meal and a 'western meal' of a hamburger covered in cheese with one small baby carrot. Finally the entertainment system was really not first class and offered little variety. Either way I will be paying a premium next time to fly with a better carrier.","","","Economy","","3.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tony Banwait","United States","2012-08-01","Manila to Narita in July 2012. Quite impressed with good attentive service by nice cabin crew. Choice of meals offered and free flowing beer or wine. Pleasant flight overall. Only annoyance I had was no one from economy was permitted to deplane until the entire business cabin was empty. This took at least ten minutes of us standing in the aisle and definitely caused some passenger to become irritated.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S Medina","United States","2012-07-22","They were extremely helpful in putting us on an earlier flight to ensure we made our connection as well as retrieving our bags to ensure they made it to our destination with us. The cabin attendants were polite and gracious. Our seats were comfortable and roomy and made our 12 hour flight not just bearable but enjoyable. I would recommend for their professionalism and efficiency.","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","B Chua","Singapore","2012-07-22","SIN-NRT-SIN. Service was excellent on both legs. Flight attendants were warm and prompt to attend to customers' needs. After meal time they went around frequently to offer water juice or tea to keep us hydrated for the flight. Inflight entertainment was alright. However some foreign movies didn't have English subtitles so English speaking customers are pretty much limited to Hollywood movies. Food served was pretty good. Instead of just verbally asking you for the meal option they provided a picture of the two options so it made the selection much easier. Customers know what to expect from the picture. I also like how Fiji mineral water bottles were given out during meal times. I would definitely fly with ANA again.","","","Economy","","8.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Paul Remmy","United States","2013-09-09","You get what you pay for! We have flown with them 6 times and noticed that there is a 50-50 chance that you might make your destination on time (or on the same day). Do not depend on them to get you anyplace on a tight schedule. We always allow 1 day between connections. Departure passengers often sit on the plane for hour(s) - sweating/freezing - while the status of the flight will be reported as ""in route"". Very often the Flight Staff are a blessing and they have a lot of humor about how bad the service is (In Flight Entertainment!). If Allegiant promises you a refund/voucher don't hold your breath. SWA will be about the same price once you factor in the extra $$ on bags seat assignments old Coke and bagged peanuts.","","","Economy","","2.0","4.0","5.0","0.0","4.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","B Leany","United States","2013-09-08","Attempted to fly my sister out from Oakland to Reno during the first week of their new route. She was supposed to leave at 5pm and arrive at 5.55pm. The plane has now been delayed 3 times and now projects a 4 hour delay which is the amount of time it took me to drive the same distance last weekend. When I inquired with the airline about the delay they replied ""we have no information about the reason for the delay"". When I expressed my own concern about a delay that was so long given the length of the route they did not seem concerned and instead gave me a canned answer about variability in reasons a flight is delayed. I wish I had read the reviews on here before purchasing a ticket. Apparently a flight schedule for Allegiant is kind of like throwing a penny in a wishing well.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Hughes","Canada","2013-09-08","Flew Allegiant for the first time from Bellingham to Maui. Flights were fantastic (left on time and arrive in Maui 30 minutes early). We are a family of 4 from British Columbia Canada and by flying Allegiant we were able to save over $3000 in air fare. The flight wasn't full so you could spread out between the seats or sleep on 3 if you wish. We brought our own food and purchased bottle water at the airport. Yes the planes are basic and don't have TV's etc. but if you're prepared (bring your own portable DVD players cards books etc) the flight was good (actually spent time talking to our kids rather than having their noses stuck to their phones). Would definitely fly Allegiant again already planning our next trip!","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J O'Reilly","Ireland","2014-07-13","Providenciales - Miami: AA300. Miami - Paris: AA62. Both flights on old aircraft in particular the flight from Miami to Paris was dreadful on an old 767. No AVOD or individual screen. The seats were the most uncomfortable I have experienced. Food was tasteless and bland with portions quite small. Drinks service was decent but really that was all with the flight that was a positive. Staff seemed disinterested and tired during the flight. First and last time I fly with AA.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Bailey","United States","2014-07-13","Pensacola to San Francisco. After paying full fare for a toddler in a seat my pregnant daughter was treated so inconsiderately by American Airlines staff. No pre-board because ""there are too many children on this flight"" and they took her stroller away so that she had to carry 2 bags and the child. On one leg of the flight they gave her back the stroller last and nearly made her miss her connection.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-07-08","ORD-JFK/LGA-ORD - July 2-5. I keep seeing a huge increase in great attitudes from flight attendants on AA flights. Very personable and fun on both flights. Departed ORD on-time and landed at JFK early - but taxied around JFK for 30 minutes before getting to our gate. Dinner served was pre-ordered on aa.com and the chicken was very tasty. Return to ORD from LGA - plane was only 60% full and the three flight attendants (DCA-based) were having a great time with everyone. Lots of talking laughing with passengers and very personable. Good dinner served and landed 40 minutes early into ORD. I see a lot of negative reports for AA but I wonder if people are just expecting too much or are exaggerating their issues. Keep up the good work AA!","","","First Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Pam Gould","United States","2014-07-08","One month travel itinerary June 10 - July 8. Point here is not as much about inconvenience as how situations are handled. 4 flights cancelled. One due to weather. Paid upgrades are not refunded if flights cancelled per AA reservations. After 3.5 hour wait little or no information given to waiting passengers in cancellation of first leg OGG-LAX. Restaurant employees saw flight crew leave airport. AA would only help passengers with connections. The rest of us scrambled for flights. Locating luggage was a whole other mishap. 2.5 hr flight from QRO-DFW turned into a 10 hour flight touching down in 2 cities to refuel. Water was being rationed. Children first. No food. No offers from ground crews for additional water or even peanuts. No help with connecting flights. No enough cots in airport Terribly mishandled. Connecting flight missed but cancelled anyway. MCI-OGG delayed 4 hours. Equipment not available. Automated message via phone at 2.30 am for 7.30 am flight. Was auto rebooked on flight out a day later. Called and obtained same day departure. Hoping I get out. Remember when flying used to be fun and airlines treated us with courtesy? Note: Have flown all other US carriers AA is cheaper but savings offset by delay costs incurred other problems and poor treatment.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Kim","United States","2012-07-22","This was my second trip on ANA and similar to my previous experience I must say that the fixed economy seat is unbearable! Besides that I can't really find a reason to complain about this airline. I appreciate the little things such as the fiji water bottle the haagen daz ice cream complimentary post cards etc. Customer service is also another plus about this airline as everyone from the check in agent to the in-flight staff provide exceptional customer care. If not only for the uncomfortable seats I would not hesitate in wanting to fly with them again.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","David Balladon","United Kingdom","2012-07-16","I had never flown ANA before and was pleasantly surprised. I flew from Tokyo to Hong Kong I was actually due to fly with UA but they hired ANA for the flight. I was extremely relieved as UA are dreadful as I had taken them from Guam to Tokyo. ANA was a breath of fresh air. I flew business the seats were the new cradle seats very comfortable. Staff were friendly. There was on demand TV with new movies. They also give you a choice of 2 menus to choose from either Western or Asian. The strange thing is you can't mix and match the menus.","","","Business Class","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Justin Ferido","Japan","2012-07-16","Flight on a 767-300 from Okinawa to Narita connecting to Honolulu (via United). Wonderful 2 hour flight. Flight attendants catered to my every need. Check in was crowded in the Economy line due to everybody leaving for summer break. Other than that it was a wonderful time. I can't say the same about the next flight on United.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Gleeson","Ireland","2012-07-09","I was very impressed with ANA's latest service standard on a 777-300ER flight from Frankfurt to Tokyo-Narita. With the only exception of this aeroplane type being much noisier than usual near the back this was pretty much as good as any economy class service I have been in. The plane was in a 2-4-3 configuration which gives various group sizes more options than the standard aeroplane layouts. Despite some negative reviews that I have read the fixed shell seats were excellent and gave one all options for what to do on the flight - work or rest. With this type of seat and good legroom one is no longer at the mercy of the passenger in front. The seat design was as good as Singapore's A380's and had top-class in-flight entertainment including the best flight progress maps and data that I have seen. The reason for the flight not being a 10 is the noise.","","","Economy","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Laura Keith","Canada","2013-09-03","Niagara Fall to Clearwater. Waited close to 12 hours on the trip down only to have it cancelled late that night. We were not allowed to leave the airport let alone go outside for some fresh air. Staff at the airport were very accommodating and apologetic however the person who was calling the shots on how to handle the issues missed the ball entirely. Finally got out the next morning with another 2 hour delay. Coming home there was another mechanical issue with our plane and we were delayed another 4 hours. An awful experience.","","","Economy","","","2.0","4.0","4.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Linda Jones","Canada","2013-09-02","Flew from Niagara Fall to Clearwater. It was supposed to be a 3 day get away. Waited close to 12 hours on the trip down only to have it cancelled late that night there were no other planes available. The staff at the airport were very accommodating and apologetic however the person who was calling the shots on how to handle the issues missed the ball entirely. We finally got out the next morning. There were quite a few Allegiant planes at the terminal the next morning not sure where they were the day before. Coming home there was another mechanical issue with our plane and we were delayed another 2 hours. We've flown many times and have never experienced any lengthy delays like this one. Our whole trip was book thru Allegiant waiting on rebates hope that comes on time!","","","Economy","","2.0","4.0","4.0","1.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Gorgenia Datayan","Canada","2013-08-29","Got what we paid for. Yes the airfare is cheap however when you starting adding up the extras it will amount to the same price. We flew from Bellingham WA to Honolulu it was about a 6 hr flight. The seats do not lean back. Therefore for the whole 6 hours you are sitting straight up. We will never fly Allegiant Air again. Customer service is horrible both on the phone and onboard. They are unknowledgeable. I hope Allegiant is reading these reviews and take notice.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Reed","United States","2014-07-08","I flew from Ontario CA to Indianapolis IN by way of Dallas TX (round-trip). All 4 planes were MD-80's - I probably don't need to say much more. These planes should have been taken out of service 10 years ago. I was flying them in the early 90's from ORD to LAX they needed to be retired back then. All 4 flights were delayed because of mechanical problems (ranging from inoperative toilets to loose electrical panels). All 4 planes were filthy - not just the rest rooms and aisles - but the seats windows and tray tables were disgusting. All 4 flights were full - so as we sat on the planes waiting for the ""maintenance issues"" to be resolved we roasted. Given that I had a similar experience on a trip from Palm Springs to Cleveland (round trip 4 flight segments) in April on American I should have known better. But as a ""loyal rewards member"" I booked this last flight on American too - hoping for better equipment and on time service. At this point I don't even expect any aspect of comfort on American flights - I just want a safe plane that lands reasonably on time. Given the last 8 flights that I flew on American planes in the last 90 days I'm not even certain that the old MD-80's are safe anymore. When 6 out of 8 of my flights were delayed for mechanical or maintenance issues I begin to wonder I'm going to start building my miles on United. I'm done with American. P.S. - during the last 20 years I have been ""Gold"" ""Platinum"" and in the ""Concierge Key"" program - so I have witnessed the decline of this airline's quality and on- time performance first-hand.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","W Burg","United States","2014-07-08","Flight #7943 from Honolulu to Los Angeles April 25 2014. This airline is terrible. The only reason to choose this airline is that they have so many flights to so many locations. But it is as if they don't like to be in flight service. Both my husband and I have been regular flight passengers for most of our adult lives for business and pleasure. Over the years AA has not improved on any level of their service. Since going online for booking we have yet to have reservation that isn't botched in some way. I am sitting on AA plane as I write this as we wait after flying 5.5 hours for a gate to become available. Though this may be an airport error the connections between flights is so short that many passengers are in threat of missing there next flight. We almost missed our connecting to this flight because only 30 minutes was allotted between flights. I would gladly pay more for better service and have but AA has only increased its prices but not improved the quality of service.","","","Economy","","2.0","2.0","3.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Bailey","United States","2014-07-08","Pensacola to San Francisco. After paying full fare for a toddler in a seat my pregnant daughter was treated so inconsiderately by American Airlines staff that none of us will ever fly with this airline again. No pre-board because ""there are too many children on this flight"" and they took her stroller away so that she had to carry 2 bags and the child. On one leg of the flight they gave her back the stroller last and nearly made her miss her connection. There is no compassion from this airline!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Suehiro","United States","2012-07-09","Flew ANA NH 916 from Bangkok to Narita. The check in process was horrible and the customer service agent didn't know how to switch my seats for me when I requested and instead tried to upgrade me into Business class. There was confusion as to whether I could get lounge access since I was booked in economy but I was showing status as a million mile flyer and a Star Gold. At the gate I was told that the cabin was fairly open and I could move to an open aisle seat. I asked for confirmation and an official change on the ticket but was assured it wouldn't be a problem. Once onboard the chief purser was polite but was obviously very distracted with her colleagues and wasn't able to assist me. When it looked like the majority of people had got onboard I asked the flight attendant if it was ok to change seats and was told it was not possible I would have to do it once we are airborne. When the seat belt light came off I attempted to move seats and was again told to take my original seats. For the price of the ticket and the fact I am a 100K mile flyer on the Star Alliance I was not only exasperated at how little flexibility and competence the flight attendants have to ensuring good customer satisfaction.","","","Premium Economy","","2.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Franklin","United States","2012-07-03","6/20/12. Check in was polite and nice. English not too bad at check-in. It was very obvious that she was not comfortable speaking in English and she ""spoke"" more with sign language than words. Economy line was very long and there was no one to attend to the line. Mentioned I was a Star Alliance Gold member (United 1K) and asked which lounges can I go to. Was told I was in economy and not eligible. I reminded her Star Gold members can go ahead and access lounges and found the lounge on my own where I was welcomed. Inflight service was nothing special. Rather outdated compared to other airlines flying this same route. I asked the Flight Attendant a question on the US Customs Form and she didn't understand what I was asking so she brought the Purser and was told a completely different thing. The food was sub par and cold. For the price paid I am inclined to leave the Star Alliance and travel on Japan Airlines. They have a try harder spirit recently and it feels nice to be appreciated as a frequent flyer instead of being reminded of an economy class ticket. I often fly UAL but thought I would try ANA since I would get the same mileage accrue. For the price paid it was a disaster.","","","Economy","","3.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Fisher","Japan","2012-06-18","My flight to Frankfurt and back from Haneda on the 787 was not quite a dream but it was quite nice. The service was especially good. And the washlets were a nice surprise. I doubt that US airlines will see the value in installing them. There was one problem though. I sat in the front row of the rear economy section both ways to enjoy the extra leg room However there are three toilets just in front of that section. And the doors automatically bang shut unless the user holds the door and closes it carefully. It was especially annoying during the lights dimmed sleep period.","","","Economy","","8.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Veenstra","United States","2013-08-26","I paid for carry on luggage since I was only on a 3 day trip to PIE out of LEX. I requested wheelchair assistance which they provided without problems. The kids who brought me to and from the gate at both airports were great. Boarding the plane in LEX the flight attendant looked at me as I got out of the wheelchair and looked at my carry-on. She asked if I could lift it and I said no I would need help. She practically ripped it from my hands and said ""well I can't do it for you"" and said it would be gate checked. I let that go but on the return flight again I was asked if I needed help and again I said yes. She threw it in the overhead and said ""next time check it!"". I will gladly pay more for another airline to avoid flying with them again.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Baylee Welch","United States","2013-08-23","I was on a flight from Montana to Las Vegas. Plane arrived 2 hours late was not given a reason or an apology. Once everyone boarded the and were just about to take off (or so we thought) the plane had ""technical difficulties"" and we were forced to sit on the parked plane for another hour and a half! The flight attendants were rude and did nothing to make us feel comfortable as we sat there with no explanation as to what was even going on or when we'd be leaving. I then missed my connecting flight because we were five hours late getting to the airport and was stranded in the Las Vegas airport by myself forced to spend $540 on a new ticket to my final destination to Chicago. They charge you for every bag the service is unbelievably poor. They do not care about their customers.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","P Williams","United States","2013-08-22","Sanford to South Bend and back. Flight home was Sunday Aug 18th 2013. I do fly this airline but things keep changing and flights getting cancelled. My complaint is that 2 travelers flying together getting tickets at the same time and paying with 1 credit card are put in two different rows. This is 2013 when you can do anything with technology. When I addressed this onboard I was spoken to rudely. My theory is I was being punished for not paying for my seat and other passengers agreed.","","","Economy","","4.0","2.0","4.0","0.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Mark","United States","2014-07-06","Paris to Boston on an old and uncomfortable 757. The worst international business class seat I've ever had. Did anyone from American try sitting in this seat before they selected it? Small personal video screen with terrible resolution and limited choice of films. Food was inedible. The only good about this flight was the crew - friendly and hard working. Luggage took 40 minutes to unload. Overall a terrible experience.","","","Business Class","","1.0","1.0","5.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Sharon Deitz","United States","2014-07-06","We will never fly with this airline again. Flight out of Moline Il was delayed for an hour because the airplane wasn't there. We finally get a plane and find out from the flight attendant the delay was caused because there was no ramp at their last stop. The pilots did an awesome job getting us to Dallas on time. But then we sat for over an hour waiting to get to a gate. By this time everyone's connecting flights should have left. But we run across the Dallas airport and find out our connecting flight is delayed as well. Seems we didn't have a crew. What a joke. Never again.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Erdal Dirlik","United States","2014-07-06","I recently flew from Miami to London. Sat in the economy class. Seat was extremely narrow designed for very slim person. I am 185lbs and 5'11"". For me the seat was very uncomfortable. If you are a large person recommend to buy 2 seats or avoid flying economy. The cabin was very claustrophobic. There was a big wall in front. The quality and the quantity of the food was pathetic. Inedible unless you were real hungry. This airline lowered their standards tremendously. I used 50000 points and paid $68 for this one way flight. In monetary terms approx $700. If the airlines do not stop abusing their passenger I personally will give up long distance flying.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","K Inouye","United States","2012-06-18","LAX-NRT-LAX on a newly configured 777-300ER and NRT-OKA-NRT on a domestic configured 767-300. ANA has great service and their planes always feel brand new. I was excited to experience their new fixed-back economy seats on the 773ER. Plenty of legroom in the non-reclined position and I love the fact that they configure their 777-300ERs in a 2-4-3 configuration with a double armrest between the pair of four seats. It's also nice not having the person in front of you recline BUT the seats are impossible to sleep in. I won't be flying their Y class again. They're supposed to be introducing a new Prem Econ class soon will look into that next time around. Food was good and plentiful and their flight attendants are spot on. Flights on the domestic 767s were OK enough seat pitch to make a 2 1/2 hour flight bearable. Anything over that might start to get uncomfortable. ANA the fixed-back economy seats didn't work for Cathay and they're certainly not working for you.","","","Economy","","7.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Lim","United States","2012-06-07","My flight from LA to Manila with a stopover in Narita (Tokyo) was extremely uncomfortable in spite of the better seat pitch. The ANA gate is on the extreme edge of the LAX a 10 minute walk from Bradley terminal. Then from the gate you'll have to get a bus - another 10 minutes - to another stand-alone gate structure out in the runway area to board. The cabin was very hot and the seats have no individual air conditioning control. Throughout the 11 hrs flight the florescent light overhead was left on at all times which made it difficult to nap or sleep. The transfer in Narita was also a nightmare. There was a long line to another security check plus another 10 minutes walk and 3 floors down to board the connecting flight to Manila. I've flown several airlines to cities in US Europe and Asia and this is by far the most uncomfortable flight experience I ever had.","","","Economy","","1.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Jensen","United States","2012-05-30","NRT-SGN return. New business class pod seats in the 767 are ok but certainly not as good as a lie-flat seat (which would be too much to expect on a 6-hour flight). Boarding was orderly. Food was good (I had the Japanese selections) as was the service. Flights in both directions left and arrived on time.","","","Business Class","","8.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Hollingsworth","Canada","2013-08-22","We travelled for 3 years on Allegiant from various locations in Montana and Sioux Falls as flights were a great deal and they were direct flights to LA. Last year the charges for carry on luggage were introduced and that was just about a deal breaker. Then when we had to exit from the back of the plane on the LAX landing strip after two hours in the plane due to another mechanical problem after having waited approx. 3 hours on our trip down the week earlier due to mechanical problems that was the last straw. We no longer felt safe on this airline the numerous mechanical delays you read on this website site attest to this. It was a good airline once. It was a good value once. No more.","","","Economy","","","2.0","1.0","1.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Kathryn Daley","United States","2013-08-13","A week ago our daughter and granddaughter travelled on a direct flight from LAX to Billings MT. They were to arrive at 8.05pm. They arrived at 1.50am. A 6 hour delay. They were given $8 in food vouchers. Since we are an hour from the airport we didn't get to bed until 3.30am. Shockingly enough just 7 days later on their return flight yesterday they were again delayed. This time 7 hours! They were supposed to leave at 8.05pm but were delayed until 2.50am. They didn't arrive home until 7.45am. This time they got $8 food vouchers and $50 trip vouchers which are useless as we will never use this airline again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Loehr","United States","2013-08-13","Their rates aren't that cheap after totalling all of the add-ons and my time is much more valuable! Arrived at the gate in Vegas exactly 1 hour before we were to leave. They did not start boarding until 20 minutes before plane was to take off it took almost 45 minutes for them to get the plane loaded. After waiting in line to take off we were almost an hour late leaving Las Vegas. When we landed in Grand Junction another Allegiant jet was in our space. We sat on the tarmac again. They had two people to work both planes! Luggage was another hour. A 57 minute flight took us 5.5 hours! We could have driven from Grand Junction to Las Vegas in the time it took us for this direct fight.","","","Economy","","","3.0","2.0","3.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Dennis Kloepper","United States","2014-07-06","We recently took our family to Maui to celebrate our 48th anniversary. My husband is in his 70's as I am and he has Parkinson's disease. I have recently had a knee replacement so we rented a hotel for the park and fly program as did our daughter's family for a total of $475 so there would be no chance of us being late for our plane which was to leave at 10.35 am. We arrived early as were told to do. Eventually we found that there was a delay of at least 30 minutes. The delay continued to be extended and ended up being a 9 hour wait. AA reps told us there was nothing they could do. The seats are firm plastic with no head rest or place to lean against the wall. We were given a lunch voucher which we used but were never offered a dinner voucher. We became more and more frustrated as time progressed. We finally left for a long flight to Maui with a crew who were unhappy to called out on Father's Day on an unexpected flight. Their attitude reflected that. We were not given anything to compensate for all our problems no free drinks no food. Nothing. We got to our hotel at 3.30 am. On our trip home we were held up because someone had thrown up in the seat but it wasn't cleaned up by the cleaning crew. There was vomit on the seats and in the buckle making it necessary to take off all seat covering and taking out and putting in all new seatbelt apparatus. To top this all off we are AA frequent flyers!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Ljunggren","Canada","2014-07-06","What a horrible product AA offers in the back of the plane for longer flights. I flew from Manaus to Miami overnight and could not get comfortable in the nasty thin under padded seats. The meal service was a soggy ham sandwich and a glutinous dessert while the entertainment was provided by screens that dropped down from the ceilings. Even small Air Canada planes have seat back TVs but American's 737s do not and this on a 5-hour flight. When they dimmed the cabin lights the screens kept playing the film so good luck trying to get any sleep with the flashing lights in your eyes. Awful just awful. It is a throwback to the 1990s.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Prewett Bethany","United States","2014-07-01","I recently booked a 9.30am trip to Amarillo through American Airlines (booked it 2 months in advance). The morning of the flight at about 6.30am (while I was headed to the airport) I was called by American Airlines and it was an automated voice recording telling me that my flight had been cancelled and they automatically put me on a 6.30pm flight that night. I had no option to talk to anyone or hear a reasoning on the scenario that was taking place. I had to call back and go through various automated conversations until I finally reached someone. After explaining the situation (and no sympathy was shown) I realized the person could not help me and did not desire to help me. Little did she know I had major wedding events to get to at my destination (hints why I booked an early flight in the first place). I ended up having to book another flight through Southwest Airlines last minute (costing me a fortune) just to make it to the city in time. It was an all around awful experience dealing with an impersonal system that left me without answers paying a fortune and still arriving later than I planned. I will never again try to fly American Airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Kwan","Singapore","2012-05-20","SIN-NRT-LAX. The seats from SIN-NRT were very small almost unbearable for a 7 hour flight. Food was quite ok but one thing to note about ANA is that their service is excellent. The flight from NRT-LAX was a lot better with a bigger aircraft and much more legroom. Their seats do not really recline but slide forward something I didn't really mind with ample leg room on my NRT-LAX flight but was a huge problem for the smaller aircraft. Overall I guess you get what you pay for and it's quite an affordable choice. I think their flights to the US (and from) are the bigger planes so try to avoid ANA if you're flying within Asia I suppose. Otherwise recommended!","","","Economy","","7.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Christopher David","United States","2012-05-16","I couldn't believe how small the seats were and I'm not a big guy. The food was pretty bad as most airline food is but this was beyond that. Plane was very clean and if I didn't have an exit row seat I would have jumped out of the plane. Staff was very attentive and efficient. As soon as I was notified I had a flight on ANA I registered as a frequent flyer and this is where you can choose your seats not through United where I booked my award flight.","","","Economy","","6.0","","","","","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","David Venton","United Kingdom","2012-04-24","LHR-NRT 777-300ER. Very smooth and enjoyable flight inflight meals delicious and presentable. Flight attendants extremely pleasant and courteous throughout the 11 hour flight every request made was dealt with in a professional and courteous manner. Will definitely travel ANA again in September from LHR.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Dandoy","Chile","2012-04-22","HKG-NRT return. If you are tall Y class is very small the seat does not recline it slides so you end up with your knees in the seat in front. Still very bearable for a 4 hour flight. The food is good and varied as an economy product. It beats business class fare of many western airlines! I have a gluten free meal which was very nice. The crew make you feel welcome. A little less public announcements which are inaudible anyway would be welcome indeed.","","","Economy","","7.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Dave Merrell","United States","2013-08-06","Four hour flight delay leaving Provo UT for Oakland CA which meant that I would be missing the meeting I was going to. Flew to Oakland and on the return trip I had an 8 hour wait. Both times it was mechanical problems. They kept announcing vouchers they would be giving out. Everyone thought they would be for future tickets but instead they gave $6 food vouchers.","","","Economy","","","3.0","3.0","3.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Judi James","United States","2013-08-06","Arrived at Peoria Il. airport 2 hours early on July 22. Instead of leaving at 5.20pm because of problems we didn't leave until 10.20pm. Arrived in Las Vegas at 1.40am arrived at our hotel at 4.15am. We could have almost saved a night's lodging. Returning from Las Vegas to Peoria 2 hrs. late - they were short a plane! 40 Minutes on the tarmac doing paperwork. All in all it was not a bargain experience.","","","Economy","","","4.0","4.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Nash","United States","2014-07-01","On our return flight from Orlando to DFW we arrived early to the massive lines at security. Got through and sat down for an early dinner flight delayed. Took our time then another notice flight delayed again. Finally left dinner and walked around got to out terminal flight delayed again. So our 7pm take off was now leaving at 9pm. Sat down and watched TV. Then some people started standing up and getting upset flight now delayed until 11.45pm. Our plane arrived but had to wait on a crew to fly us. Finally got on the plane after midnight and waited another hour on the plane. We were told we might not have enough fuel. Really? The plane had been there at the airport for 3 hours and no one checked to refuel it? Got back to DFW at 2.30am. Only one baggage person there at that time and several bags were missing. 30 minutes waiting to get our bag that came in at an early flight. So 8 hours in the airport and all the explanation we got was it was DFW's fault. Never again.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Maxwell","United States","2014-06-30","I was on a round trip Miami to Buenos Aires in business class. I read reviews about the service and aircraft (767-300) being substandard. However I found the seats to be reasonably comfortable and the service by the Buenos Aires based crew was very nice.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Kim","United States","2012-04-01","Flew on the newly refurbished 777-300 from Los Angeles to Tokyo-Narita. Check-in was slow. Flight attendants were extremely helpful with my requests and remained consistent in their service. Two meals served and they were both good. The same cannot be said of the seats though as it was not possible to recline them but only have them slide forward which made sleeping impossible. I agree with other reviews with regards to inflight entertainment as it can feel redundant after a couple of hours. Great service and a good enough inflight product.","","","Economy","","7.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Peter Goldsbury","Japan","2012-03-29","Hiroshima to Tokyo Haneda and back on the new Boeing 787. Premium Class was full and Economy Class was quite full. Both flights were quite smooth and inflight service which in Economy Class consisted of drinks served in paper cups was clinically efficient. Seats were somewhat hard and would have become uncomfortable on a longer flight. The inflight tracking and entertainment system was sophisticated but ANA have done away with the cameras showing take-off and landing.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","T Padilla","United States","2012-03-28","Business class from San Francisco to Narita in early February. Ground staff were friendly and flight attendants were first rate and very attentive. I enjoyed the pod seats that went into flat beds and provided a level of privacy. The western food was very good. Flight attendants offered me a second meal. As a result I asked to let me rest until a particular hour and to be awoken to have the second meal. Inflight entertainment more than adequate.","","","Business Class","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Dickens","United States","2012-03-26","I missed my scheduled flight from Okinawa to Tokyo. Staff in Okinawa did everything to get me on another flight so I had a chance to meet my connecting flight. There was a woman waiting for me when I got off the plane and ran with me to the bus to take me to the international side of airport. Very quickly they had a ticket for the Tokyo flight and the rest of my connecting flights back to Orlando. I made it to the gate in time for my connecting flight. I could not have done this if it was not for all the help I got from ANA staff.","","","Economy","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Grant","United States","2013-08-05","I took my first and last flight on Allegiant had to go to Montana for business. Flight to Montana was over 3 hours late. Flight leaving Montana (different city) was over 8 hours late sat on plane for 2 hours with the same excuses as outbound. Replacement plane had to be flown in from AZ. but it wouldn't arrive for 2-3 hours. 30 mins later the plane coming from AZ is no longer going to come. The Allegiant reps at the ticket counter were not able to change a passengers ticket to a different flight had to call the customer service number. Was on hold for 1.5 hours trying to talk to customer service. Ended up missing my Southwest connection in Vegas.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Joseph Portmann","United States","2013-08-05","Flew from Boise Idaho to Las Vegas on August 1 2013 - flight #469 delayed 3 hours. Return flight #468 from Las Vegas on August 4 was delayed 4 hrs and 40 minutes. Sat on the tarmac for about 1.25 hours of the LAS to BOI delay due to a mechanical issue. No complimentary drinks (alcohol) nor complimentary vouchers for future flights were offered for either of these delays. I am a MVP Gold with Alaska and Preferred/Premier with Delta. Any time this happens with either of these airlines there is always something offered due to the inconvenience. First and last time for me flying Allegiant Air.","","","Economy","","","3.0","4.0","3.0","2.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","A Tindell","United States","2013-08-05","Pasco to Las Vegas 3x to Mesa 2x and Los Angeles 2x. You don't fly Allegiant if you expect comfortable seats warm service or even being on time. It's a relatively inexpensive ride that's all. Bring your own drinks and food. Get to the airport a couple hours before the flight. Don't show up with overweight bags. Expect flight delays. Expect skeletal staff that's worked to the bone doing multiple tasks. Don't fly Allegiant if it's a really significant trip like attending a wedding or going to Hawaii. Don't get same-day-as-flight show tickets in Vegas. If you play defence like that and expect nothing more than bare minimum no frills travel then Allegiant isn't a bad way to fly. The longest delay I ever had was a 3 hour delay leaving Pasco for Vegas. It killed that evening there but we hadn't booked and shows that evening either. Just flew to Los Angeles this past weekend. Short acceptable delay going down. Return flight an hour delay because they initially didn't have a flight crew. That was a new one. But they flew faster and we arrived only 45 min late which is essentially on-time for Allegiant.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Pomeranze","United States","2014-06-25","Narita - LAX June 25 First Class. A totally acceptable experience except for boarding and off loading. See my previous review for service comments. Boarding for a First class really needs an upgrade first class passengers deserve more. LAX arrival was unacceptable. Remote gate (ok that happens) but first class passengers were herded onto a packed bus for the ride to terminal. Come on not even a special bus for first and business pax? Not a way to get or keep premium passengers.","","","First Class","","7.0","5.0","5.0","4.0","5.0","","","5.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Carey Brock","United States","2014-06-23","June 15-19 supposed to depart from Knoxville to Dallas to Las Vegas but were made to drive from Knoxville to Nashville. Route ended up being Nashville to Dallas to Las Vegas and vice versa. Our flight was changed several times by the airline before departure date. On the date of departure we received an automated phone call 3 hours before take off notifying us that our plane was delayed 4 hours. This interfered with our connecting flight and there was not another flight that would have us reaching our destination until the next day. I contacted the airline immediately and they confirmed that if they re-routed us we could reach our destination. We agreed to this and proceeded to the airport. Upon arrival we were unable to check in. An hour later it was discovered that when re-routing us the person had neglected to issue us a ticket and now our flight was over booked. Our only option was to drive 2.5 hours to another airport catch a flight there and then have 15 minutes between connecting flights that we were to try and get to the gate and board in time. Somehow we managed to make it and made it to our destination. On our return trip we again couldn't check in and had to see an attendant. Everyone we encountered was extremely rude and hateful. I will never fly American Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Stephen Guerguy","United States","2012-03-25","SFO-NRT-BKK return. Staff were very attentive constantly coming by with drinks hot towels at the beginning/end of the flight etc. Food was fantastic - Japanese option and American option. They served breakfast and dinner on legs from SFO-NRT return. Only complaint is that the seat didn't recline instead the seat portion slid forward.","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Tracy","United States","2012-03-22","NRT-ORD March 2012 Boeing 773. ANA desperately needs to update their AVOD entertainment system. There is no excuse for airlines not to have the touch-screen system with larger screens. Still using the 1990s version where one channel = one movie. Plane was clean but didn't seem new.","","","Economy","","4.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Shankar","Japan","2012-03-22","TPE-NRT in Business. Flights on time the aircraft immaculate and the crew extremely efficient and friendly. Adding to this was the delicious inflight meal and green tea. An airline that knows how to take care of passengers.","","","Business Class","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","L Turner","United States","2013-08-04","I have flown Allegiant about 8 times in the last 18 months. It is a great deal when everything goes according to plan. I think in the last few months there have been more and more problems. And to have your flight cancelled and rescheduled for the next day after waiting in an airport for 5-7 hours is extremely poor customer service. Staff seems to do the best they can under the circumstances. Lately I have not been getting very good rates either by the time everything is added in. I'm back to flying Delta.","","","Economy","","3.0","3.0","4.0","3.0","1.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","C Hjelmeland","United States","2013-08-01","Great for the price. Even with the extra charges for baggage stored in overhead and paying the small fee for a selected seat to ensure we all sat together the total cost per person was still half compared to using a major airline. We flew from Mesa AZ to Rochester MN round trip and there was only about a 30 minute delay at departure and about a 45 minute delay for the return flight. You can also save on baggage fees by paying a head on line any time before check-in. For only a 2.5-3 hour flight the tight seating was bearable. I would hope for a longer flight that they use a larger airplane with more room for comfort.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","R Bryant","United States","2013-07-31","I have taken 3 flights from Des Moines IA to Las Vegas the last 3 years. Overall the price was good flights on time and staff friendly. Even with the added costs of luggage seat purchase etc the airline is still cheaper than others. The older MD 83 aircraft are a cause for concern and I am aware from friends that they have higher than average delay rate. I will still fly them because of price and non-stop service. All airlines have problems.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Mather","United Kingdom","2014-06-23","If you're looking for a company that will fly you in the least comfort at the highest price then look no further – you found it. It is inconceivable that American Airlines are still flying old planes with no individual entertainment systems on their transatlantic crossing and charging more than anyone else for the privilege. They didn't even show the film they advertised. We only flew from JFK to Buffalo (with a rival company) a flight of just over an hour and they had individual entertainment screens. To add insult to injury AA ran an ad telling us all how they are adding a new plane every week to their fleet! All I can say is watch out AA when Thomson starts flying the Dreamliner from Manchester to JFK in May 2015 I do not predict a very prosperous future for them.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Williams Mark","United Kingdom","2014-06-20","LHR-MIA 11 June 777-300ER in Main Cabin Extra. I read a lot of complaints about American but it is an American airline serving American tastes. It has no desire to compete with the significantly better Asian and Mid East airlines and it would seem quite happy with its 3-star rating. So don't expect too much! Main cabin extra is excellent and as my husband is a permanent gold card holder we were able to select these at no extra cost. The seats are wider and very comfortable. The extra legroom is a bonus. Everything else is as in economy. The IFE on the -300 is very swish with a large screen and huge content a marked improvement over the -200 and the 767. I've always found that if you are nice to the staff they are nice in return and this was the case on this flight. The service was prompt and efficient the food acceptable and staff were present throughout the flight. Take off and landing were about on time. Be nice keep your expectations reasonable and its ok.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","L Ball","United States","2012-03-21","Boeing 767 from Honolulu to Haneda. Flight attendants greeted almost every passenger and service was excellent. Choice of Japanese or Western meal. Flight attendants frequently offering hot hand towels juice and crackers. Inflight entertainment seemed very old-fashioned. Overall great food and service with excellent staff. My only problem was the inflight entertainment.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jan Nattier","Thailand","2012-03-17","Bangkok to Tokyo (Narita) on a flight that departed just before midnight stunned to find that none of the seats in Economy reclined! This was a 767-300 aircraft. Fight attendants seemed apologetic. No matter how affordable these seats are I do not recommend anyone take this flight unless he/she intends to stay awake and work all night sleeping the next day (without a connecting flight)!","","","Economy","","","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Mark Carter","Canada","2012-02-28","NRT-ORD F Class. Fantastic flight FA's very professional. Food drink and quality of seat all as they should be.","","","First Class","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","D Messier","United States","2013-07-30","My granddaughter was supposed to take her first solo trip today. I had her to the airport well in advance. The board said that her flight was to be delayed 1.5 hrs. When she had made it through security I left her. I got home at 2.00 in the afternoon thinking she would be boarding around 3.00. The day progressed and she finally boarded thinking her flight would be leaving at 5.00. Well they eventually took everyone off the plane then put them back on then took them off again. I picked her up around 7.00. She had been told that the plane would leave at 8am and that information could be found online to make the changes. We can't find anything online so we hold and we hold and we hold. This is one of the worst experiences ever.","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Samra","Canada","2013-07-30","Stranded at Las Vegas McCarran International airport for 5 hours. Told that our original flight with 200+ passengers was delayed due to aircraft issues to 12.30pm and was scheduled for 9am. At 12.30pm told that it was delayed again until further notice. All we were offered were $8 meal vouchers and soda cans/water. Now we are told that an empty plane is coming for us from Phoenix. Seems like this airline is always having issues. It is possoble that our flight will be rescheduled until tomorrow morning. It is currently 2pm and we have no notice as to when/if we will be departing.","","","Economy","","","3.0","2.0","3.0","2.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Fletcher","United States","2013-07-29","I have flown with Allegiant a few times over the last couple of years. They fly to the city closest to my daughter (St. Pete FL to Plattsburgh NY). Generally the best value and location for me and good service. All airlines have mechanical problems from time to time but I do worry about the age of the planes. They had plane trouble today (July 29) again and bussed passengers from Albany GA to St. Pete FL. I am planning a trip for November and contemplating my options based on today's flight problems.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Walker Roy","United States","2014-06-20","I booked a flight from LAX to Raleigh-Durham NC. 24 hours before the flight I went on the AA web site to 'Check- in' and obtain my 'Boarding Pass'. When I selected the option to check-in I was asked if I wanted to select a seat. I elected yes and was presented which several options for only 'Paid Seats' at $86/per seat. Thinking there were no other options I selected a seat and paid the $86 for both the departing and return trips. After making and paying $172 for seats the web site asked if I wanted my boarding pass. I said yes and I was offered the option for seat selections that required no extra fee. Feeling set-up wondering why I was not offered options for all available seats from the beginning I called the AA Customer service group and the agent informed me that they could not do anything about changing my seat to one that did not require an extra fee. I then wrote them to ask why I was lead into believing I could only purchase a seat when free seats were available they simply said 'you made the decision to purchase the seat and therefore there is nothing that can do'. After this frustrating experience on the outbound flight I requested a 'bloody mary mix' just after the stewardess handed one to the stewardess covering the first class group. I was informed that they no longer had any more. Things on the return flight were equally as bad. I was unable to print a boarding pass - web message said my reservation had been cancelled. When I attempted to call the customer service group at 11.00 pm EDT the auto attendant informed me that wait time to talk with an agent was 35 minutes. Needless to say after these experiences I will never fly this airline again.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Williams Mark","United Kingdom","2014-06-20","MIA-LHR 16 June 777-200. Used miles to upgrade from economy. Call centre staff very helpful with this. Our flight didn't have enough upgrades available for both of us but she checked the next flight and found two. We paid a small extra charge to change flights in addition to the usual miles and co-pay but well worth it. We were originally returning on the -300 so a bit disappointed. The 2-3-2 configuration is now old hat as are the seats. American made a big mistake not going for fully flat bed seats when they bought the -200 and the angle flat seats are very out of date. Having said that they were very comfortable with huge legroom. The angle is not as bad as some I've been on though and I managed several hours sleep overnight. Lots of space and a bit of room for your bits and pieces. Service was rushed on takeoff which I assume was because the flight left at 21.20 and they wanted to allow everyone to sleep as soon as possible. Lights were out before we asked for coffee and cognac but staff willing to continue serving us as long as were wanted. Staff were visible all night as far as I could see. Be nice to the staff and they will usually be nice to you. Almost always works as it did on this flight. Food was only average certainly not what I expect for business class - grossly overcooked steak destroyed broccoli thing and something else I couldn't identify. Breakfast was a lovely omelette but it came with another grossly overcooked and dry bit of steak. It was all well presented and served however with good crockery flatware and glass wine glasses. Interesting that they did trolley service rather than tray service I have previously had on American. IFE on the -200 is dated with a reasonable screen size but limited selection of movies. It broke down at the beginning of the flight and it took a very long reboot to get it going. Certainly not up to the standard on the -300. Bose noise-reducing headphones a great idea but they are collected an hour before landing. The map feature showing flight progress etc didn't work for the entire flight. American is not trying to be one of the significantly better Asian or Mid East airlines so don't expect it to be. Keep expectations reasonable and you will likely enjoy the flight. I did.","","","Business Class","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Miller","United Kingdom","2014-06-17","LAX-LHR. Business check-in at American's terminal at LAX is a joke. 1 person to check in everyone while 2 customer service agents hang around telling us 'they're going as fast as they can'. Security was in a tiny airless room - I couldn't quite believe this was the entrance to the terminal. Once through we passed the main spacious security check-in - it was closed. At the Admirals Club things started to look up: it's large with friendly bartenders and table service for drinks. Surprised to be restricted to 2 drinks coupons though. I'm guessing it's because there are domestic passengers in the lounge too. The plane was at a remote stand so we had to take a bus out to it - this surprises me as you would have thought that LAX-LHR was a premium route and American would want to encourage passengers. On board the cabin in business class on the 777-300 is exceptional - probably best across the Atlantic. Huge seats comfy flat bed great IFE plenty of drinks and ok food. Cabin crew friendly enough. Easy to sleep on this plane. There was a delay due to a sick passenger on the incoming flight and then a minor maintenance issue - all the movies were on so we drank and watched films. Breakfast was plentiful and really fresh. Sorry to get off at LHR!","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Jean-Baptiste Legrand","United States","2012-02-25","SFO-NRT on B777-300. Upon boarding the cabin looked new and clean but the niceness ended there. ANA's new fixed-back economy seat was the most uncomfortable seat I have had the misfortune to sit in. The legroom was not great but once the seat slouched forward the legroom became non-existent. FAs were polite and had a permanent rather fake-looking smile plastered their faces the entire flight. The first meal service was tasty and filling. The second meal was Western and not very good. The seat-back PTVs were good-sized however the selection of entertainment mostly Japanese/East Asian.","","","Economy","","5.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Tsai","United States","2012-02-04","Nice service attitude affordable clean bathrooms and sometimes decent food. However the flight attendants have poor English language skills. I had to translate what they said to many other Americans during the flight. On another flight (Japan to Taiwan) flight attendants don't even speak Mandarin/Chinese which makes me wonder why because many Chinese people travel that flight route. The food varies each time. I had great in flight meals in early 2011 (April-June) but towards the end of 2011 the food got worse in quality. Hope they can improve in 2012. Their economy seats are uncomfortable. The seats do not recline at all do not recommend for long flights.","","","Economy","","4.0","","","","","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Gamba","Canada","2012-01-27","MNL-NRT-SFO in Business Class. Both flight segments were perfect. Service was second to none. Flight attendants were friendly and helpful. Food offering in the lounge and onboard were amazing. Planes were clean. Love the new staggered configuration on the NRT-SFO segment especially the small cabin between the first class and the main business class cabin. The sleepwear provided made for a comfortable sleep.","","","Business Class","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Welch","United States","2013-07-23","I will never fly with Allegiant again. We booked a flight from Provo UT to Oakland and back. A simple 1.5 hrs flight. Not so! Both flights had a 4 hour delay. The only compensation given was a complementary drink. Planes are to old and need to be replaced. The seats do not recline and carry on bags are $25. You can take your chances but I never will again.","","","Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","K Panzner","United States","2013-07-21","My mother flew myself husband and our two minor kids from Ft.Wayne Ind to Tampa/ST.Pete. When we boarded the flight attendant told us to throw out the drinks we came on plane with even though their website says you can bring food and drinks on board. Staff very rude. On way home the plane was in horrible conditions. We were unable to sit with our minor kids but some fellow travelers did switch seats with myself and my 7 yr old daughter. Never again will I fly them.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Andrew Westcott","United Kingdom","2014-06-13","We have just completed a round trip from the UK to USA two transatlantic flights and three internal flights. The first from London to Dallas was characterised by dreadful food (lunch being served immediately after an early morning take-off!) with very unfriendly and ungracious staff. The second flight from Dallas to El Paso was delayed for an hour at El Paso where we sat on the tarmac for an hour in temperatures of c.110F because of a failed air conditioning unit. Offered not so much as a glass of water. The delay meant that the car hire desk we were using was closed at El Paso. The second internal flight was from El Paso to Phoenix. This time the flight was delayed because the 'pontoon bridge' attaching the plane to the terminal was broken. Again we sat on the tarmac without refreshment. Again surly and uncooperative staff. We were sat at the back of the plane when drinks were finally offered there was very little choice left and no time to enjoy them. The third flight from Las Vegas to New York was relatively uneventful tho' with ungracious and charmless grumpy staff. The food on board was expensive terrible and tasteless. The final flight was delayed more than 2 hours at take off and just under two hours at landing. No staff would tell us what was going on the plane was changed and we were forced to split up our family seats and had to sit in different places on the plane. The food was inedible. Staff were not only surly but extremely rude. In all instances the planes were old shabby and dirty with worn through upholstery and carpets defective lavatories inflight entertainment was broken reading lights did not work fresh air vents that would not open or close and the worst cabin staff I have experienced.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Pomeranze","United States","2014-06-13","June 12 AA169 LAX-NRT F Class. Nowadays one has quite high expectations for International First Class while adequate American met none of those expectations. On all levels it met international business class standards and no more. Cabin crew was friendly but not very visible between meals. Better off in business on JAL United Singapore or even Delta. Quite a let down.","","","First Class","","4.0","5.0","3.0","4.0","4.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Melissa Banegas","United States","2014-06-13","June 11 2014 flight 1322 Liberia Costa Rica to MIA. Worst experience ever! On our return aircraft had an engine problem delayed flight for 4 hours missed connecting flight in MIA to NYC because of this issue. Arrived at MIA at 12am and next flight was at 6am upon leaving same engine issue flight delayed 2 more hours. On top of the fact that their aircraft's are not inspected they offer no food not even a bag of chips and there's no wifi even though they say they provide it. I travel twice every year will never fly with them again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","K Suzuki","United States","2012-01-26","Washington DC-Tokyo frequent flyer. I usually fly business class but I booked Premium Economy. Service and meals are always excellent (meals not so good in economy class). I wish Washington DC got the same equipment as New York. The new business class staggered looks so much better.","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","T Orr","New Zealand","2012-01-24","MUC-NRT in Economy as part of a Star Alliance RTW. Managed to get an exit row window plenty of legroom and able to get a decent night's sleep. Good selection of English and Japanese programmes on IFE. Food unimpressive but edible and selection of drinks was more than adequate. Service impeccable - FAs were lovely helpful and quick to respond to requests. Nearly an hour late leaving MUC due to traffic and de-icing but we were kept well-informed and still landed at NRT on time. Will use ANA again.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Micallef","Malta","2012-01-21","SFO to Narita onward to Manila in the new business class cabin. I was impressed at the high levels of service. The food was good and plentiful. Entertainment options on AVOD could be better though I did find things to watch. Amenities were made available in the bathrooms no individual amenity kit given out in business but you get a pair of slippers. It was the first time with ANA and will not be the last they have an excellent product fine service and efficient.","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Paul Devinsky","United States","2012-01-18","Wonderful customer service flying from Washington Dulles to Narita yesterday. I arrived late to Dulles airport - about 35 or 40 minutes prior to the scheduled departure and after the computer closed the flight. One of the ground crew called to the gate - had the flight reopened checked me in and escorted me through security to the gate and right to my seat! Every few minutes he alerted the gate crew of our progress and exact location by walkie talkie.","","","Business Class","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Riddle","United States","2013-07-17","My wife flew Allentown-Sanford one way on July 7 and all went smoothly. No hassle printing out online boarding pass with aisle seat assigned for free no security hassles at under-utilized ABE airport flight smooth was actually due in 10 minutes early but in fact arrived on time. She was travelling with a personal item only so no extra fees to her rock bottom one way fare. I agree with prior reviewers that their fees do add up quickly so plan accordingly. Also keep in mind Allegiant flies from small airports which generally mean higher fares so at least you get the non stop service with them. Also bear in mind if you suffer a delay which is common with all airlines these days this could have been time wasted with 1-2 hours at a hub airport. As in most customer service reviews people quickly point out the bad without reporting the good. My advise is give them a try and judge for yourself.","","","Economy","","10.0","3.0","3.0","3.0","3.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","M Hirsch","United States","2013-07-16","Waiting at the airport more than 5 hours and still here. The management keeps telling us stories. I am flying from GSP to FLL. I come to GSP each year to visit my kids at summer camp. They pulled the same thing last year. I will never fly them again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Lieberman","United States","2014-06-12","I just completed a multi city international round trip with American. 2 international flights and 3 domestic. So the international (from South America to Miami) was an overnight flight. The plane was old and the ceiling TVs stayed on all night. No sleep. All of my domestic flights were either delayed re-routed or cancelled. The first from Tampa to DFW was cancelled due to no oxygen. To top it off at my final destination back in South America one bag was delayed (hopefully not lost) as it was accidentally put on a LAN flight to Lima. 5 days later I am still waiting for it.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Anstock","United Kingdom","2014-06-12","I flew from Manchester Airport to JFK in economy class. From the start the aircraft was very dated and did not smell particularly clean. The food was dull unappetising and almost thrown at you by the staff drinks were not offered except with the meal I had to beg a member of staff for a bottle of water on the journey. The IFE was very poor the TV was attached to the ceiling above the aisle so from my window seat I couldn't see the full screen so didn't get any IFE. On the return journey the same 4 episodes of ""Salvage Hunters"" was shown on a loop so repeated 3 times during the 7 hour flight. The seats were uncomfortable and very cramped on the return flight the passenger in front had his seat back which meant for a very claustrophobic journey. The most startling aspect to flying with American Airlines was the rudeness of the staff! I went to the toilet and an exiting a member of staff had started serving lunch she kept shouting at me to not stand close to her (which I was not) and in the end marched me to my seat and demanded I ""sit now"". On the return I had to plead for a drink only to get a very aggressive member of staff thrust a can of juice at me before saying ""now go sit down"". After booking with BA I was disappointed to find AA codeshare and operate the flight as I was not prepared for the awful aircraft used the lack of IFE the poor quality food and the stunningly nasty approach by the cabin crew. Would never choose or recommend this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Dare","United States","2014-06-09","We started in BWI with 4 delays totalling 4 hours. We finally made it to DFW and have been sitting on tarmac for almost a half hour now just a perfect end to horrible trip with AA. Tried calling customer service with a seat issue before flight and the woman hung up on me. I actually got 2 voice messages on the first 2 delays. I will not fly AA again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","B Cheng","United States","2012-01-17","Bangkok-Narita-San Francisco. Inflight service excellent on both sectors with a good selection of food. Narita- San Francisco had the new staggered layout which is very comfortable. However the transfer at Narita was terrible. Only two out of the three security stations were staffed. Stood in line waiting to go through the transfer security check for over 45 minutes. By the time I was through security the San Francisco flight was already boarding and I was unable to use the lounge. With ANA adding more international flights out of Narita I can imagine that this is only going to get worse.","","","Business Class","","7.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","B Orana","Australia","2012-01-11","Singapore to New York City. The seats are designed to recline without moving the piece in front of the person behind you also making mealtimes easier. I usually travel Singapore Airlines but I am forced to conclude this was better. The only downsides were the entertainment being all in Japanese except for a few romantic comedies and the limited speciality meal selection. Unless you like real Japanese food avoid this. Staff were fantastic. The price was excellent given that it was their standard and being part of Star Alliance I was able to collect all the miles on my Krisflyer card.","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Huynh","Canada","2011-12-12","NRT-SGN. Flight departed a little late but we arrived on time in Vietnam. Flight staff were very friendly and food was excellent. The aircraft was clean and seats we comfortable. I would definitely flight ANA again.","","","Business Class","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","V Singh","United States","2011-12-02","NRT to IAD. Excellent service great on-demand entertainment. Exceptionally small economy seats. According to Seatguru the seats are 2"" thinner than most airlines and you can definitely feel it. For such long flights I suggest choosing SQ or UA instead of ANA.","","","Economy","","5.0","","","","","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Bob Johnson","United States","2013-07-15","Booked 3 passengers at the same time from Mesa to Duluth. Each seat was in a different row. Seriously? Another way to get you to pay money. Flight left at 6.45 am - we were told that once we were at altitude they would be coming around with the snack cart where all items were for sale however no coffee or tea but they had a full assortment of alcoholic beverages. Really? I can't get coffee but I can buy a beer? No thanks! No delays on the flight but waited for an hour for our bags at baggage claim. Spend the extra money and fly another airline.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","S Vivian","Canada","2013-07-10","I get that this is a bare bones service but when an airline resorts to intentionally separating people because they didn't pay to choose a seat that's going too far. Not only that on a 2/3 full aircraft (both ways) they wouldn't let us move. This was on a flight between Bellingham and Honolulu in January 2013 and instead of impressing us with their value they were mean spirited in an attempt to extort a few more bucks. We won't fly Allegiant again.","","","Economy","","4.0","4.0","3.0","0.0","0.0","","","3.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","G Rudell","United States","2013-07-09","Ft Lauderdale to Greenville. Seems to be a consistent theme on this site. 4.25 scheduled departure - actual departure - midnight. Reason - 'mechanical' issues. There were 40+ kids on our flight heading to camp and still had a 2 hour drive to NC after we landed.","","","Economy","","","4.0","1.0","3.0","0.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","W Anderson","United States","2014-06-08","We booked a quick weekend round trip from MIA to ORD and the trip went very well! We had requested wheelchair service both ways and they were on time and very professional. From the counter staff to the flight crew Thank you for your professionalism and courtesy.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Fluhman","United States","2014-06-08","Upon arrival at DFW airport my flight was supposed to depart at 10.20 pm. The flight was delayed several times and finally canceled at 12.00 am. Hotels were not offered the only option was to sleep in the airport. The next flight to my destination was scheduled for 7.30 am the following morning. At 7.20 am the next morning we learned that they had no pilot for the flight delayed again. I am very dissatisfied with AA customer service and I will no longer be flying with this company.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Clark","United States","2014-06-05","Flew ORD-MIA on April 20th. The overall experience was very average. We flew American with miles and because United's flights to South Florida are infrequent and poorly timed and AA has a lot more options. All crew that I encountered didn't seem like they cared. The flight arrived on time and bags were waiting that the carousel. The aircraft flown was a 737-800 and the seats were surprisingly comfortable. Wifi was very good and it was only 7 or 8 dollars. The north terminal at Miami is very long and if you are making a connection allot extra time.","","","Economy","","6.0","5.0","3.0","2.0","4.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Ron Kuhlmann","United States","2011-11-28","SFO-NRT-MNL in Y. Nice B773 attentive crew and service. The meals were not especially pretty to look at but were tasty and far more rewarding than their appearance. Seat comfort was ok but less so than United's Economy Plus. Overall a pleasant experience and would recommend ANA to others.","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Nicolas Pelisch","Argentina","2011-11-16","LAX-HND return. Flight attendants were kind and helpful. Plane was clean and in excellent condition (777-200ER). Requested a low salt meal which was delicious including snacks. Seats in economy premium were pretty wide comfortable with the addition of noise cancelling headphone to use. Very satisfied with both flights.","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","L Huang","United States","2011-10-10","IAD-NRT-HKG. Service was impeccable. FA in charge of our section introduced herself by name prior to take-off. Also offered me sweater to wear during the flight. Love the blankets they offer. Food offerings very good especially if you are a seafood lover. The seats are not as comfortable as I remember them - not lie-flat at all and a bit bumpy / hard. Movie options also not that good.","","","Business Class","","9.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","James Hoar","Canada","2013-07-09","Nov 2012 we flew out of Bellingham family of 5 2 adults 3 under 12. We saved almost $1000 flying Allegiant the parking was where we saved as well as Allegiant flies into smaller airports. Check in was fine and we paid for assigned seating. Well worth it as we were 5 and we had the first row. The seats were fine no complaints. Flight left on time. The cabin crew were nice and attentive. No high pressure sales. My kids loved the snack packs they sold on board and I didn't mind paying for them they were not that expensive. The plane was clean but they are older so there has to be some wear and tear. Flight times were exactly as mentioned. We paid for 5 carry-ons. Coming back we were delayed 4 hours at LAX and had to move to another gate. Yet when we boarded the flight was good. So with the small fees and delays I being not wealthy will continue to fly Allegiant.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Aumann","United States","2013-07-09","Flights both ways from Vegas to RFD and back went well. Flight out was on time. Plane was clean and seats were comfortable. Staff very friendly and courteous. Experienced good communication from staff and pilots re: gate change need for full runway slightly warmer cabin until engines full on and longer taxiing and delay about an hour on return flight. Airline does charge for both carryon and checked bags and food/beverages but this is mentioned on their website. Smaller plane so important carry on baggage meets their specifications which is listed on their website. I had no problems re: carryon checking in and printing online boarding pass. Overall a good experience with them. Would fly them again.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Marsha Parry","United States","2013-07-04","First time and last time flying Allegiant. Flew from South Bend to St. Pete. First flight delayed 3 hrs. We had just begun take offf when we stopped abruptly and were told there was a gauge problem. We had to deplane while we waited for the maintenance crew to drive back to the airport! On the flight home we were delayed an hour again due to an air-conditioning problem. Sat on a very warm plane and finally left after the captain said we could fly with one air conditioner working. No free drinks were offered for all these inconveniences which were significant! The low price of fares is also not worth it because you have to pay for everything from checked bags to overhead bags and seat assignment.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Wood","United States","2014-06-05","I just took this trip in fact I arrived back home last night. The trip out: went online to get boarding passes had to choose my seats (two flights). I chose my seat for the first flight no problem. Chose my seat for the second flight: $28 later I had both boarding passes. Silly me I expected when I bought my ticket that I would have a seat without paying extra not so I was in a so called ""upgrade"" seat which I didn't ask for nor did I want but that was all that was left. I did not get anything extra for having paid for a so called ""upgraded"" seat. I had to do the same thing on the return trip. Also you have to pay for your luggage. On the return trip I purchased a sandwich for $9.99 which was most definitely the worst sandwich I have ever had. I will fly Southwest when in need of a flight you purchase a fare from them you not only have a seat that you don't have to pay extra for your first bag is free.","","","Economy","","5.0","1.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Noonan","United States","2014-06-05","I normally fly Southwest exclusively - so you can imagine the culture shock when I found myself booked (by my company) on an American flight from SFO to JFK. The only thing I can say positively is that the food was really fantastic quite unexpected for in-flight cuisine. The drinks also came very consistently. The crew were not unpleasant but not quite up to the standards of the Southwest culture. And for a completely redesigned seat the Business Class seat was the most uncomfortable thing I have endured. I am 5'1 so my feet never touched the floor. I tried every adjustment on the panel but nothing worked. Finally I just used my provided pillow to stuff behind me to make my feet touch the floor. Between that and the leg rest I was able to get a little sleep on the way home. There was no indication of how to use the video screen in front of me or any explanation of how to operate the headphone (where the jack was located etc.) or anything. I stopped flying American about 12 years ago and now I remember why.","","","Business Class","","3.0","1.0","3.0","5.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Perovic","United States","2014-06-05","JFK-LHR-JFK on BA return on code share AA flight on a new 777-300 so opportunity to compare the two airlines. The seats on AA far more comfortable than on BA greater privacy with 1-2-1 configuration free access without having to step over the neighboring passenger plus all seats facing forward something I never liked on BA set up with window seats facing backward. Inflight entertainment beats BA in every respect screens double the size appeared to be HD greater choice of movies. Food was delicious well presented good choice of wines. Ice cream sundae elevated the meal to a guilty decadence. Overall great experience and highly recommended.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Shankar","Japan","2011-09-13","HND-OKA-HND. Both flights were great spotless aircraft's clean toilets and regular drink services. The flights were full but the crew went out of there way to relocate me to a spare row for some extra comfort. I often fly ANA for business trips within Japan. I am always impressed at the high levels of service.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Bill Hansen","Japan","2011-09-13","Tokyo-Honolulu Economy return with Air Japan crew. Excellent service and great experience from online booking to landing in Tokyo on the return. Excellent work and attitude by flight attendants advance notice by email about 1 hr flight delay on the return. Food was impressive for Economy Class - both in terms of menu choices and quality of preparation.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Wiegmann","Germany","2011-08-15","FRA-NRT on the new 777 Business Class. HND-LAX sitting in the former Business Class. On both routes the catering was excellent compared to other airlines flying that route. It both looked and tasted great. Crew were efficient yet not overly friendly. New Business Class is nice with a lot of personal room. The seat is a little narrow and I always touched the tray while turning around in my lie flat. 2nd leg was old style Business Class with non lie flat but comfortable enough to sleep for 7 hrs on the HND-LAX leg.","","","Business Class","","8.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Bert Hansen","United States","2013-07-03","Plane was 3 hours late. After arriving in LV we had to sit on the tarmac for 3/4 hour until a gate opened up. They are trying to run an airline to maximize someone's profit at the expense of customer service.","","","Economy","","","3.0","3.0","2.0","0.0","","","2.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","J Carlson","United States","2013-07-03","We signed up for text alerts for the 6/28 flight from Punta Gorda FL to Springfield IL. As expected we received alerts that the flight was delayed from 3.20 pm to 6.35 pm. Instead of sitting at the airport for a few hours waiting I chose to arrive 1.5 hours before the flight was scheduled to leave at 5.10 pm. When I arrived I learned that TSA closes at 5.00. There were no Allegiant employees at the ticket counter and when we attempted to contact ""customer service"" we waited for over 1 hour only to be disconnected and then called back to be hung up on. Told that we still had to be at the airport 2 hours ahead of the original scheduled flight. Why would they offer text alerts if they still expect you to be at the airport?","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","Carole Bernat","United States","2013-07-03","St Pete to Allentown PA we were delayed 2 hours and had to deplane bad weather was ahead. We understand that but then we were put back on the plane and it was thunder and lightning and we were delayed another 1.5 hrs onboard arriving 3.5 hours late. On our return flight 5 days later arrived to be told of a 2 hour delay finally they pushed up the time for boarding after 1.5 hours and we were in the air close to our destination an announcement was made that we could not land in St Pete Fl and would have to go to Tampa and they would shuttle us to St Pete. There was no organization and I and 3 others waited forever for a wheelchair and then had no one to push them. We finally got going about an hour later and couldn't even find any shuttle buses so we had to rent car in Tampa.","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Comfort","United States","2014-06-04","LAX to Phoenix. We were really unhappy with the customer service of American Airlines employees at LAX. We had a flight coming into LAX run really late and were bumped to a later flight the next day. We arrived to the airport at 8.00 and our flight to Phoenix was departing at 9.25. I usually arrive to airports about 1.5 hours before a domestic flight and this is usually plenty of time. We checked in at the kiosk but the computer would not print the bag tags. We grabbed an airline employee who directed us to a baggage check line for others with issues with the printing. It was only four people deep so we were not too worried. After about 20 minutes and the line had barely moved we started to become nervous. We tried talking to a couple agents about taking our bags from us and sticking them on a later flight so we could still make it to our gate. They were all at the most apathetic and kept telling us there was nothing they could do. By the time we finally got to the counter we had been in line 45 minutes. There were two employees working this whole time even though the process seemed to be incredibly slow. This inefficient system and lacking customer service caused us to miss our flight. Maybe I would think this was normal airline behavior but we have flown with Alaskan airlines in LAX when a connecting flight caused us to come in late. Their employees were very helpful took our bags and sent them on a later flight and even pushed us through security to ensure we made the plane. In the end I will never chose American again if I can help it.","","","Economy","","1.0","2.0","1.0","3.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Pink","United States","2014-06-02","Upon checking in at my starting location I was informed by the AA rep that my flight was being delayed an hour to leave for O'Hare which was a problem as my connecting flight was to leave an hour and 10 minutes after arriving at O'Hare which turned into one mess up after another which would have had me reaching my final destination 2.5+ hrs after scheduled. I reached O'Hare (more delays) and eventually walked out of the airport and took a charter bus reaching my destination before the flight even left Chicago! Avoid American Airlines travelers.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Lee","United States","2014-06-01","MIA to LGA flight. It started with a mechanical problem with the plane's intercom which they spent 2 hours trying to fix before looking for another plane. Another plane found boarded and headed to the runway around 7pm. We waited on the runway for 1.5 hours because of ""weather"" (even though other flights on the same route were taking off) then told we had to go back to the gate. One flight attendant then got into a screaming match with a passenger (extremely unprofessional) while I waited with an upset baby for 15 minutes in the roasting hot gangway because they couldn't find anyone to bring up the gate-checked strollers. Finally the ""weather"" was okay to allow us to leave but a new crew was needed we finally left around 11.30pm. And then because LGA was closed it landed at JFK instead. Nothing positive to say about this airline. To be avoided if at all possible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Scafani","United States","2011-07-31","New York-Tokyo B777. Plenty of leg room good food clean facilities courteous FA's good movies and games. I switched from JAL because of the little ANA extras like an I-pod jack at every seat (even economy). Sufficient legroom but only one flight per day.","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","S Yamamoto","United States","2011-07-20","ORD-NRT C Class. FA's would go out of their way to cater to requests and the needs of passengers. It's not too often that you would hear a ""sorry no"" from them. And if the answer happened to be a ""sorry but no."" it would be followed by ""however perhaps we can do this..."" and would be followed by an alternative solution. The seat while not fully flat was comfortable enough for the Transpacific flight and decent entertainment options on the AVOD. Lavatories were frequently cleaned by the FA's and fairly decent sets of amenities were made available to C Class passengers. Second (or third) meal service anytime by request is great since you can eat at your own timing. Lobster Curry was tasty. Excellent ground staff service both at ORD and NRT.","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Frank Mauz","United States","2011-06-25","CTS-HND on B747. Have never been on a plane with so many people. Friendly stewardess told me we were 565 passengers. In spite of that economy seat was roomy enough boarding was efficient there was an inflight drink flight on time and luggage arrived quickly.","","","Economy","","10.0","","","","","","","4.0","1"
"allegiant-air","/airline-reviews/allegiant-air","Allegiant Air customer review","T Boisvert","Canada","2013-07-03","Travelled from Niagara Falls to Sanford FL. Left us in airport for 10 hours including 1.5 hours boarded on a plane without air with temps over 100 degrees. Finally cancelled flight and had to come back next day. There was not a morsel of food and only pop and water once. Return flight included a three hour delay and one very bad experience. The risk with delays and problems are too great and you too will be disappointed.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Painter","United States","2014-06-01","Business Class trip Tokyo to Dallas. Attendants were rude! It was 45 minutes after take off before we were given audio headsets and 45 minutes before landing they gathered them up. My husband's didn't work and it was a chore to get a replacement pair. We felt like we were intruding on their day! Beverage service was a joke. This was a 12 hour flight and we were given beverages 4 times. We flew first class on various Asian airlines and the service was excellent. I will not fly American again!","","","Business Class","","7.0","5.0","1.0","3.0","5.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","T Pomfret","Australia","2014-06-01","I've been flying for over 30 years and I have never come close to missing a flight. In April 14 I travelled with American from Miami to Washington DC and their awful check in staff caused my group to miss our flight. There was a cut off check-in time of 9.13am and we arrived about 8.55am and were told not to go the counter but to use self- check-in. We did this and when it came to finalising the check-in the system cancelled our check-in. Again we went to the oh-so-friendly staff which said go to the counter as it will be quick and there is not queue. Went to the counter and by the time we had got through the queue we were 3 mins past our check-in time. The staff couldn't have carried less and just flat out refused to help even thigh it was their fault. We were told that we needed to book in 2hrs before the flight but not only was this not listed on our ticket but our pre-printed boarding passes had 9.13am. I've got no apologies form the company and was left with missing our afternoon in Washington.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-06-01","May 30 - AA90 daytime flight ORD-LHR. 767-300. Boarding delayed as 15 min before scheduled departure the plane was just coming to the gate. Gate agents were horrible - that is the only part of the trip that was bad. Flight boarded quickly and pilot apologized for the delay. Flight attendants in economy were really great - friendly and prompt to respond to requests. Breakfast was french toast and there was a lot of food provided - I was surprised as usually breakfasts on AA Int'l are small. 2 movies shown on the overhead monitors - this is where AA fails without excuse. These planes need AVOD in each seat - end of story - period. But the service made up for it. Left Chicago 45 min late - arrived London 15 min late. Bags were already there when we got out of immigration. Good flight and service. The Purser was amazing also - helping out in both cabins and very friendly.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","H Tam","Hong Kong","2011-06-25","KIX to ICN on A320 Economy Class. Knowing that it is only a very short flight I didn't expect much for the inflight service. Out of my expectation I enjoyed an excellent inflight service given it is a four-star airline. Playing cards postcards and writing kits were available on request. Gifts were proactively given to young travellers by cabin crew. The crew were very friendly and helpful. The ANA special drink which claimed to be made from Kyushu orange was pretty good. However a fast decent meal instead of just a snack will be better. ANA's service might not be comparable to those of SQ but definitely comparable and even better than some 5-star airlines. They are close to 5-star status.","","","Economy","","7.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","D Mauro","United States","2011-06-23","NRT-SIN-NRT-ORD. Flights between NRT-SIN were just ok. The 767 was the most cramped aircraft I've ever been on and the food was mediocre. The legroom was so poor that my knees hit the seat in front of me when I reclined (and I'm not all that tall). The flight from NRT-ORD was excellent though. There was plenty of legroom on the 777 food was delicious and plentiful and nothing was too much trouble for the FAs. All flights did have excellent video-on-demand entertainment. Overall ANA is a little bit inconsistent but much better than any U.S. carrier. I would fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Joe DiMartino","United States","2014-05-29","American is the worst airline I have been on. I'm sitting in the plane after boarding in Chicago having to de- board due to an oil leak after 30 minutes waiting the maintenance have the all clear took off then the pilot came over the speaker saying we need to turn back land and de-board again switch gates then it gets delayed for an hour after they told us there was an immediate plane waiting. By far the worst and stressful experience I have ever had. I will never fly with American again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Colin Gorman","United Kingdom","2014-05-29","LHR-DFW-SNA and return-first leg B773 very comfortable and on time AA gave us an unexpected and unasked for complimentary upgrade to MCE (very much appreciated). FA's were excellent second leg B738 was delayed by 2 hrs by storms at DFW scattering aircraft and crews everywhere AA performed miracles getting crews together. Return was on new B738 no complaints whatsoever everything to schedule however DFW-LHR on B772 was delayed approx 70 mins due to passengers trying to stow ""hand luggage"" larger than our hold luggage but again flight crew must've put the pedal to the metal as only arrived 15 mins late. Did not as one of life's great sleepers use the IFE on any legs and do not have any great expectations on airline food so wasn't disappointed.","","","Premium Economy","","9.0","5.0","5.0","3.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ann Brown","United Kingdom","2014-05-28","We flew from Las Vegas to JFK New York on 23rd May this year with American Airlines and we have never encountered such rude and unhelpful flight attendants. It was a 4.5 hour flight and they only came round with the drinks trolley once at the beginning of the flight and when I asked for some water was told that she wasn't there to run round after me! I was horrified but told her that I would follow her down to the galley and get my own water so she stormed off and brought me one back. The whole flight she was abrupt and rude. There were 6 of us in the party on holiday in 3 separate cities in USA. That was the only one where we encountered rude and nasty staff.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","P Neustadt","United States","2011-06-08","IAD-NRT-IAD in First both aircraft were equipped with the old ""new"" product. Leaves a lot to be desired. There's basically no at-seat storage. I like that it's so easy to move the tray out of the way while you're eating though. Bed was a very thin mattress pad to put over the seat with a duvet on top. I had the Kaiseki meal and it was very good. Flight attendants very good and spoke English but their accent was so thick that it was very hard to understand them.","","","First Class","","7.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","V Blaxell","Australia","2011-06-07","PEK-KIX great legroom but seats and IFE on this 737-700 were not anything to write home about though good enough for this 3 hour leg. The cabin was in impeccable condition and service was quiet attentive and polite. Superb Japanese lunch with a fine choice of wines sakes and shochus.","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Masaki Oda","Japan","2011-05-02","NRT-SIN on Economy. Rebooked by SQ as my original SQ flight had been delayed and thus would likely miss my connection in Singapore. B767-300ER not new it was well maintained. The inflight service was decent and for those who flies on ANA only may satisfied with it. As I usually fly on SQ on NRT-SIN during the same time of the day there was a significant difference in inflight service. While SQ serves a lunch and a snack on 7 hour service ANA serves a lunch only. In addition SQ gives ice-cream for free ANA charges 350 yen as ""ANA Selection"". As ANA tickets to SIN sold in Japan are relatively more expensive than those of SQ I would choose SQ in the future.","","","Economy","","5.0","","","","","","","1.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Dang Pham","Canada","2011-05-01","Tokyo to Chicago B777-300 Business Cradle Seat 7G. The seat is comfortable in relaxing position and sleeping position but it isn't 180 degree flat. No amenities kit only a sweater. The blanket is well designed and pillow is one of the best. Food and drinks excellent and choice of Japanese and Western menus. Of course Japanese menu much better. IFE choice are not very extensive but still okay. Restrooms are clean but amenities limited. Flight attendants are courteous efficient and asking if you need something.","","","Business Class","","9.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Miller","United Kingdom","2014-05-27","LHR-LAX. After reading about the new business class cabin on American's 777-300 we decided to book our trip with them. We made a great choice. At Heathrow there is a separate 'flagship check in' outside the main terminal which was quick calm and very quiet. The Admiral's Club at LHR is disappointing - more like a cafe/canteen with strip lighting. Anyway once on board the cabin was great - the seats are a winner with a real feeling of privacy the screen is huge and there's a big choice of films and the food was good. Crew warmed up after a while and responded well to all requests. The walk-up bar had loads of snacks and was topped up throughout. Flight was on time. Remote stand a bit of pain but I understand this is due to construction. Definitely recommend.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Matteo Bertoni","Italy","2014-05-26","MXP-JFK return in economy. Boeing 767-300 was comfortable and silent service just okay seats cramped food too limited for a long range flight both inbound and outbound. Inflight entertainment just OK. Asked for upgrading purchase on return flight at check-in and was told from AA lady at counter the price was USD 7000 one way - unbelievable what a joke! Avoid AA from Milan fly Delta or Emirates.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","B Klug","Germany","2011-04-04","Narita-Beijing on A320. Very friendly cabin crew cabin clean. Superb meal service and plenty of drinks.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","C Chua","Japan","2011-03-29","NRT-MNL and back. Airline interiors seats carpet blankets were clean. Seats were a bit stiff though. Toilets were well-stocked and well-maintained. Cabin crew though appeared distant were accommodating and attentive. Some announcements made in perfect Tagalog which was pleasant to hear. Airline offers the latest magazine issues of famous titles in English and Japanese. Big disappointment was the food. The presentation looked very nice with the glass plates and delectable. But the main course was too sweet and too tangy. Good thing the appetizers were better.","","","Economy","","6.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","E van der Does","Netherlands","2011-02-13","New Boeing 777-300ER clean with a lot of legroom (seatback doesn't move back but the seat slides forward). Attendants very polite and courteous with good English skills. Dinner a choice between a Japanese or Western meal - Japanese meal seemed small but was filling. Frequent drink runs. Big personal entertainment touch screens with an OK selection of movies but didn't watch much because I managed to sleep for a couple of hours. No choice for breakfast - a combination between Western and Japanese food again it seemed small but was filling.","","","Economy","","8.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jose Montoya","United States","2014-05-25","Boeing 777-300 GRU-JFK First Class. True waste of money or miles until crew's sense of premium service matches product. Last night First Class service in my flight was a joke : from the warm champagne to the traffic of crew members congregated in the service area socializing quite loudly in the middle of the night; to the dirty wine glass. Unpleasant main dish and Breakfast service so rushed that it felt as if it was coach. Do not seat in 2A as crew will bother you with the curtain hitting your seat every time they march between cabins (all night long). Great product but substandard service. Stay in business.","","","First Class","","2.0","5.0","1.0","3.0","4.0","","","2.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Elsabe Fratti","South Africa","2014-05-25","The food was ghastly. Dallas Fort Worth to London breakfast was a measly white bread bun bare on the tray (no plate or even plastic) with butter and cheese with a small tub of yoghurt and a small orange juice. The dinner chicken tasted awful. The service from the cabin staff was abrupt and short. Some hand wipes at meal times would be great as the toilets left much to be desired. Also at meal times they would not remind passengers to put their chairbacks up like the attendants on the other airlines I mostly use. I think Qatar Airways is doing itself a disservice by aligning with American Airlines on code share flights. I particularly booked with Qatar Airways as their service is always impeccable.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","F Khosrow","United States","2014-05-24","If there was a way to rate this company's service to a score less than 1 I would do that. I booked my flight all confirmed connecting through Chicago. In Chicago after a gate change and an hour delay they cancelled the flight to my destination. No options no direction just cancelled. Then after 30 min on the call I talked to them for rebooking. Nothing available. I got someone at a kiosk to help and they booked me on a flight 2 DAYS later whereas I had to be at a conference the next morning. Needless to say that was not an option. I rented a car and drove 10 hours straight to my destination getting to my destination at 4am. Then it is time to get back home and they tell me they have canceled my return ticket because I did not complete my trip. No warning no notification nothing. Just cancelled. So I had to pay for another ticket to get back home. There were many people like me on that plane. People from across the world who couldn't even speak English and they were lost and confused. I ended up helping one of them. There is no excuse for this. This is the worst none customer service oriented company I have ever dealt with. Avoid this airline by all means even if you have to pay a little more to go with another airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Alan Ho","Singapore","2011-02-09","Singapore - Tokyo - Shonai return flight. On the international sector friendly and attentive cabin crew services good IFE nice japanese bento (meal boxes) inspired meals served Miso Soup for breakfast and snack pack given out between meals is good. On the short domestic sector it is good too - complimentary drinks and programmes on overhead TVs. On the ground ANA staff around to ensure everything is okay.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Peter Pichler","Austria","2011-02-01","SHA-HND-SHA. On time very nice friendly service. IFE with several films and good music selection. Full meal for this short flight and good wine.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Y Arokoyo","United States","2011-01-30","JFK-NRT Boeing 777-300ER. I love ANA seat configuration in Economy - 3x4x2 which I think is clever accommodating a sort of lovers’ lane with 2 on the side and the others which remain standard. Seats are pretty comfy with decent legroom (34ins seat pitch) and footrests. Inflight entertainment is good with large LCD touch-panel PTV and a variety of on-demand entertainment options - though not the best I've seen - and Universal PC power port and USB connections. The food was delicious and portions satisfying. There are a couple choices - western or Japanese. One criticism there's no mid-journey snack and ANA has a for purchase menu where you can purchase light meals. I find this a tad odd for a 14hr nonstop flight. Standard pre-arrival light meal service offered.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Hans","United Kingdom","2011-01-28","LHR-NRT-LHR. Staff were helpful on outward journey always around to to help. At the inbound it wasn't the case. They looked tired lacking of sleep and seem to disappear for prolonged periods! Food excellent for special meal. The rest no different than other airlines and short of JAL. Online booking facility a bit outdated. Seat selection facility in flash always crashing. The worst with ANA there is no area to leave feedback online no proper call centre with extended hours. Basically if you miss 17:30 you are stuffed. I find it very absurd especially that they operate in other countries with different time zones to be able to offer 24h telephone support! If you encounter problems paying online then there is no other way to pay via phone. If you are impatient please look for other airlines.","","","Economy","","6.0","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Metrie","Canada","2014-05-20","We flew Toronto to Chicago; paid almost $700 per ticket which was very expensive considering it was an 1.5 hour flight. When we booked the flight we thought it was through WestJet as it was advertised that way but in small writing at the bottom it said operated by American Airlines which we didn't see when we booked the flight otherwise we wouldn't have booked it. We had a very bad experience with AA a few years ago and refused to book any more flights with them. This time both flights were delayed. When returning they had oversold so my sister and I volunteered to take a later flight. That wasn't the issue. The issue was the incompetence of the staff; it took them an hour and a half to figure out how to give us our vouchers which is ridiculous because they told us we couldn't leave the gate until they gave us the voucher so we couldn't even go and have dinner or anything. On top of that the rep there kept saying she had no idea what she was doing and this was her first time doing vouchers - then get someone who knows what they're doing rather than wasting an hour just trying to figure it out yourself doesn't give us a lot of confidence in your abilities. Other issue was that they kept changing the gate to the flight (it was changed 4 times no exaggeration) and when we would go up to the desk to make sure it was there every person at the desk was extremely rude and one actually said to us ""can't you read the monitor?"" and when we explained that our ticket had a different number than what was on the monitor they gave us a dirty look and said that what they had was right (it wasn't in the end which is pathetic). it would be nice that if you were going to change the gates; at least inform people and let them know. Another minor thing was with the flight attendant she was grabbing something from the bin above my sister and her bag kept hitting my sister's head several times; and she wouldn't even apologize even though she saw it happening; she just gave us a look like how dare you sit there and be in my way when she was the one who was in our way. Very rude and terrible customer service. Will never fly again; I am not even going to use my voucher because that would mean I would have to travel again with this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Patricia Williams","United States","2014-05-20","Was delayed out of DFW to SAT last night because after a long (DFW) taxi to the runway for take off we were informed that there was an issue with one of the computers. We were all curios as to why we got so close to being in the air before this ""issue"" was noticed - it is pretty obvious it wasn't Pilot error they completey felt our pain as did the flight attendants and gate workers. Of course we were re-booking a whole (S80) plane so it was obvius that we would have to wait for a plane to dead head. Fortunately that didn't take too long and we were just 2 hours late getting into SAT. Cudos to Capt Smith and his first officer for getting us home safely and the flight attendants that had to be dead on their feet undoubtably they all had a very stressful evening.","","","Economy","","5.0","3.0","5.0","3.0","1.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Maples","United States","2014-05-20","Hope to never fly American Airlines again. I Was flying from Wichita KS to Dallas to my final destination Las Vegas on 5/18/2014. Our 3:00 flight was delayed by almost 3 hours. Things happen so that was not a big deal how the situation was handled is my issue. All passengers with a connecting flight from Dallas was asked to stand in line there were about 40 to 50 passengers in line. There 2 American Airlines Rep working the counters needless to say they were very rude and short. They acted as if they were the one with the problem. They acted as if they did not care if the passengers found a connecting flight or not. I stood in line from approx 1:30 pm to 4:15pm well over 2 hours. Each Rep spent an average of 20 to 30 minutes per customer. At 4:15 2 more Reps appeared from the back however they did not have a clue what they were doing. The first guy told me that all Dallas flights were full and there was nothing available until the next morning and when I arrived in Dallas they would arrange for a hotel for the night. The person in line behind me; also going to Vegas was assisted by a different Rep who manage to find a flight for her and her 3 children. So I went back to the counter and spoke to a different Rep who was then able to find me a flight home that night. Needless to say this whole situation was very stressful and left a very bad reflection on American Airlines.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tom Obokata","United Kingdom","2011-01-09","LHR-NRT-LHR. Business class fitted with the new seating which reclines 180 degrees able to sleep comfortably without sliding down. IFE decent with a mixture of western and Japanese movies and programmes. The standard of meals including snacks and drinks was higher than some airlines although service was slower than it used to be. The downside of my outbound journey was that my luggage was stuck in LHR for 2 days and I had no access to my belongings for a few days. However I was paid £150 as a compensation which allowed me to buy a few necessities.","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Luis Merizalde","United States","2011-01-07","LAX-NRT Business. Totally disappointed. When boarding in LAX I requested a glass of water that was delivered to me 1 hour into flight. when complained was told that USA security regulations forbid serving liquids on ground. This was confirmed by the business class purser! Food very good flight attendants smiling but did not have any English skills. Ordered Champagne and white wine comes. Order white wine red comes. Seats very old and worn out and uncomfortable. When talking to the chief purser she answers ""this is ANA!"". No amenity kit for a 12 hour flight ! A typical lack of consistence of the star alliance!","","","Business Class","","3.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","K Chun","Hong Kong","2010-10-22","Tokyo Haneda to Hong Kong inflight service excellent polite crew great food for economy. I fell asleep before landing crew collected my headset and retracted my footrest without waking me! There are free rental mobile phone for (pay-as-you-go) in Japan and they let me know my cell number before hand. Reason for not having perfect score was I arrived at the airport early and they refused to check-in my bags while ANA counter was open (for another flight).","","","Economy","","9.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Finch","Canada","2014-05-19","First and last time I will fly AA. Was ""bumped"" off original flight without being asked just told ""sorry you are now on next flight"". Next flight was supposed to be in 35 mins. I told flight attendant that if the flight was late I would miss my connecting flight she said ""sorry I don't make the rules"". Gentleman beside me said he would gladly wait for next flight as he didn't have a connection to make. She said ""no sorry"". Of course the flight was delayed and I missed my connection in Chicago. Once in Chicago I was told the next available flight was the next morning and no hotel or food voucher would be provided as it was an ""ATC"" issue not a AA issue on why there was a delay. What is ATC I asked - Air Traffic Control. AA had lots of people ""sleeping"" in O'Hare airport and it really was sad when you see seniors in wheelchairs having to sleep in their wheelchair because the cot they received was too low to the floor for them to lay down. Then the kicker is at 4am security is yelling wake up time to move along sleep time is over get moving. As I said first and last time I and many others will be travelling on AA.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Chaffin","United States","2014-05-18","When we arrived at the airport all of the other airlines had fairly short check-in queues American Airlines filled up their queue and had a line going 30 yards down the hallway. It seemed that their computers must have shut down because the line wasn't moving. It took us two hours to get checked-in and check our bags. We would have been late for our flight but it was delayed anyway. The delay was over an hour and once we did get on the flight the seats were the most uncomfortable I have ever experienced. Our delayed flight caused us to only have 30 minutes to catch our connecting flight- which ended up leaving 10 minutes early (I am not making this up)- meaning we missed it. They issued us tickets for the next flight 3 hours later. We had confirmed seats on the ticket and everything but when we went to board the plane our tickets got flagged as invalid and we were told by the attendant that we were actually in standby- the plane ended up being full and we were not allowed on. So at this point my wife (7 months pregnant) is about to lose it and they tell us we can possibly fly out at 9 PM that evening. We do make that flight and arrive at our destination at midnight missing our evening plans and exhausting us. Again the flight itself was awful. I had taken 4 advil at this point and still had back pain. Never again American Airlines never again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Gentry","United States","2014-05-16","Connecting flight from Dallas to Knoxville cancelled for ""maintenance"". Customer Service agents were clueless and basically no help and really not concerned that the flight was cancelled. Stayed in airport for 5 hours attempting to get on another flight via standby with no luck. Once it was determined I was stuck in Dallas they provided vouchers for a place to stay (can't call it a hotel) and $19 worth of food with the next flight out the next day. After waiting for the shuttle for an hour we finally were on our way for a good nights rest or so we thought. Once we arrived it was obvious this was a pay by the hour motel called ""The Night Hotel"". Wow This place was basically a brothel built around a night club. The next morning we were waiting on our 5 AM cab ride to the airport and 4 prostitutes came walking through the door. Bottom line I can't believe American Airlines had the audacity to do what they did.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Theseira","Singapore","2010-09-30","SIN-NRT-LAX vv everything went well. I was personally escorted from gate to gate without having to run in Narita. The ground staff were efficient and very polite. The service onboard was excellent - meal portions huge and seat space comfortable. The Japanses Bento box meals were delicious. While their PTV was limited its better to have something to watch than nothing at all. Toilets on board were kept very clean.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","H MacDonald","Japan","2010-08-21","Return trip from Tokyo to London and first experience of ANA's new in-flight service offering. In-flight service was extremely poor with unappetizing food and audio-video entertainment selection very limited when compared to that of competing carriers. In flight cuisine was limited with offerings such as hot-dogs and plates of ham. Despite the poor service and product now offered ANA charge an unjustified premium over other airlines. In future I will certainly be looking at other carriers.","","","Economy","","4.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Justin Young","United Kingdom","2010-08-09","LHR-NRT-LHR. We were travelling with a baby and ground and cabin staff were accomodating and caring. Great thing about ANA is that your buggy is put in a large plastic bag and taken to the hold at the door. It is brought up at the door at the other end so no lugging a heavy baby plus handluggage through the airport. Sitting at bulkhead with bassinet plenty of leg room. Entertainment on demand and a wide selection of international movies. Cabin crew warm and friendly. Baby meal and child's meal served first. Child's meal nutritous and excellent. Our food was delicious from NRT okay from LHR but odd breakfast of piece of ham and cheese (I pinched some of my daughter's more substantial child's meal). Service method is strange to say the least and rather slow - 3 hours to complete and no one wants to sit with a dirty tray in front of them for an hour waiting for tea. Also switch lights on about 4 hours before landing which is excessive for those that want to rest more. Eyemasks and earplugs are provided on demand as are toothbrushes and paste but this is not really advertised. Interior of the aircraft spotless and toilets remained so throughout entire flight.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Walter Bertschinger","Switzerland","2010-08-07","Honolulu - Tokyo - Singapore: On the first leg to Tokyo the service food inflight entertainment etc was excellent - a little less impressive on the way to Singapore. The legroom is sufficient only for average sized Japanese; head rests are way too low for tall people remain partly behind the back and make things rather uncomfortable. Average sized Westerners should not use Economy class on ANA.","","","Economy","","8.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","E Bergeron","Canada","2014-05-16","Cancun-Dallas Had a connecting flight from Dallas to Toronto which was delayed for several hours then ultimately cancelled due to ""a missing captain"". We had to re-book with an extremely rude and unsympathetic Customer Service Agent who told us that the next available flight was 10 am the next morning. We were traveling for a total of 36 hours. We were offered no compensation for the cancellation no apologies no Hotel or Meal vouchers. We had to sleep at the airport on a chair. Needless to say we will no longer ever use American Airlines to fly.","","","Economy","","1.0","1.0","1.0","4.0","1.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Leston","United Kingdom","2014-05-15","LHR-MIA-LIM-MIA in economy. I expected a poor experience and with the exception of the first leg in the 777-300 they lived up to expectations. Old aircraft with technical issues on both MIA-LIM and LIM-MIA leading to delays in both directions inedible food unfriendly and unsmiling flight attendants dirty interiors cramped seating and no attempt to be of any help. Ate nothing as my vegetarian food requests had been overlooked/ignored (despite it being on my ticket) no apology or attempt to offer an alternative. Overall a very poor partner to BA. The score of 3 is awarded because of the LHR-MIA part of the journey only.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Carpenter","United States","2014-05-15","American Airlines needs to work on their sensitivity to breast feeding mom's. They insisted I check my carry on suitcase b/c I was carrying a breast pump. Even when I consolidated my bags to 2 items they would not let me board without checking my bags. Nice!! Oh to be a professional man and not have to worry about airlines trying to put obstacles in the way of feeding your baby even when you travel for work.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Fernandez","United States","2010-07-31","SFO-NRT-SFO heard good reviews of ANA but was disappointed. The first meal (lunch) we got from SFO to NRT was typical Japanese meal which was good. They did not offer any snacks in between meals. Just water and tea. Second meal was chimichangas (the kind you get from Costco). I could not believe they would serve Mexican fast food in a Japanese airline! On the trip back NRT to SFO the first meal was good typical Japanese meal. The second meal (breakfast) was a hamburger which was awful. Again no snacks offered in between meals just tea and water. Service good and staff were friendly enough. I would not use this airline again.","","","Economy","","7.0","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Brian Smith","Japan","2010-07-11","NRT-HKG-NRT in economy. Check-in efficient on both ends service onboard faultless food not bad and seat pitch decent especially on the 767 on return from HKG. I had vegetarian meals both ways and from Tokyo was rather gourmet and interesting but the one catered by Cathay was uninspired. The only bad point of the ANA flights is the entertainment system. The movies are few and old and I was glad I wasn't on a long-haul. Tried booking Delta on this same routing and days and was quoted double the price of what I paid on ANA. ANA website was easy to use.","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","K Ong","Malaysia","2010-07-02","SFO-NRT B777-300ER flight from SFO was on-time and was upgraded to Business Class due to overbooking in the economy cabin. A good airline with clean cabins and pleasant FAs food was as good as a typical Japanese restaurant. Able to sleep due to the inclined flat-bed.","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","N Kano","United States","2010-06-20","HNL-NRT round trip economy. Outbound flight to NRT was delayed due to mechanical problems. My travel plans were flexible and I didn't want to wait at the HNL airport for the problem to be fixed and received excellent service from ANA ground staff who assisted me with getting on the next day's flight to NRT. The inflight service from the FAs was great on both the outbound and return. Very good quality meals and plenty of drinks served with FAs coming by with drinks throughout the flight.","","","Economy","","9.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Kathleen Donaldson","United States","2014-05-15","Toledo OH to Denver CO via one stop in Chicago (O'Hare) Trip to Denver had one delay of 3 hours at Chicago. May 7 2014 no reason given. Coming back snow storm in Denver delayed the plane takeoff by 1 hour not so bad. However when I got to Chicago the nightmare began. First flight to Toledo was delayed then cancelled. Reason who knows no 2nd pilot was the reason given. Got another flight time. Rain storm came. Two more flights delayed moved to different gate delayed then cancelled. What to do? No hotels taxi line 2 miles long. I left the boarding area so couldn't get back upstairs. Had to spend the night in a hard chair. Finally had to book a flight to Fort Wayne Indiana so I could get home. No flights to Toledo. What a nightmare experience!","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","T Grant","United States","2014-05-15","Chicago ORD to Boston. They got me to where I wanted to go at a reasonable time at a reasonable price. Can't blame American for the delay. I didn't expect free food or free alcohol. B737-800 was fine and so was the crew.","","","Economy","","5.0","3.0","3.0","1.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Heather Hatch","United States","2014-05-13","Worst customer service I have had. My flight was cancelled today due to reasons that the airline had no control over but the customer service was awful. I was at O'Hare in Chicago flying to Phoenix and departing at 11.35. I left the airport today in Chicago feeling like I got stranded with no help and to fend for myself. I have never had a cancelled flight and didn't know what to do. I followed everyone else and waited to speak to an agent in line for almost 2 hours. When it was my turn to speak to someone they closed the line down and said we needed to go to the booking desk. I had no idea where that was and tried to ask. After being ignored one of the agents snapped at me and told me they couldn't help me unless I was flying to Dallas. They wouldn't even direct me on where I needed to go. I will never fly this airline again after I finally get home tomorrow. Worst customer service I have ever had to deal with.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Tony Edwards","Japan","2010-06-18","NRT-LHR return. Seat 23D which looks appealing due to being a mini cabin had substantially less leg room. Couldn't straighten my legs and was in pain when getting off the aircraft. Food was average for lunch and poor for the second meal with a disgusting hotdog on outbound and some dodgy sliced meat on return. Return was again delayed this time due to servicing issues at LHR. Left me with short time for connection at NRT. Guess what again delayed both on take off and then delayed for another 40 minutes. Cabin crew polite and friendly as normal for Japanese airline. Not great value for money considering there seems to be a premium for flying with a Japanese airline out of NRT when compared to other Asian airports.","","","Economy","","6.0","","","","","","","1.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","A Moon","Singapore","2010-06-10","ANA failed to alert passengers about its cancelled flight ORD-Narita on June 2nd even though they knew 14 hours in advance that the plane never left Narita. The Passenger Reps couldn't be bothered to check other flight availability. Only after being prodded did they miraculously found a seat on United Airlines departing within 2 hours of its cancelled flight. I understand that technical issues are unavoidable but the total lack of accountability about the customer experience was shocking! ANA was previously known for its customer service (that we expect from Japanese airlines) but don't be fooled. I found ANA employees to be unprofessional at best rude at worst.","","","Economy","","","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Frank Mauz","United States","2010-06-09","NRT-HNL in Economy B777. Fast check-in efficient friendly cabin attendants delicious meals wide variety of entertainment frequent water and green tea offerings spotless lavatories.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","M Ballestro","United States","2010-05-31","We paid about $2400 each for a nonstop Premium Economy ticket from IAD to NRT because the thought of cramped quarters in Economy for 14 hours to NRT and 12 hours back to IAD put us off. While I cannot complain about the quality and comfort of the seats - we had footrests seat width was spacious decent amount of pitch nice armrests so both you and the person next to you both had plenty of elbow room - the service was not that great. On the way to Narita we were served shortly after being airborne but it was 9.5 hours before we were offered any sort of food again. Sure the flight attendants would come by offering green tea or coffee but not even a lousy bag of pretzels? The same thing happened on the way back - fortunately we brought snacks with us so we were more prepared but it was still uncomfortable. If I'm paying twice the price of the economy ticket (which Premium was in this case) you would think we would have received at least a few more snacks than Economy. It was an uncomfortable experience. I doubt if we would fly ANA again because of it.","","","Premium Economy","","5.0","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Daniel Drunglehart","United States","2014-05-13","Flew May 13/14 2014 ONT-DAL-DTW. This was the worst flight experience I've had. The plane in ONT was delayed 5 hours due to maintenance causing nearly everyone to miss their connecting flight out of DAL. We had to wait in line (I waited 1.5 hours) at ONT to get on a new connecting flight out of DAL. The seats on the plane out of ONT were tiny old creaky and uncomfortable and staff were disinterested and unfriendly. There was no ""inflight entertainment"" to speak of. The worst came however when we arrived at DAL. Immediately upon disembarking we were informed that ""there are no hotel rooms left in Dallas"". The customer service reps feebly tried to console people with Nature Valley granola bars and cheaply-made cots but everyone was in a mostly miserable mood. I and many others ended up trying to sleep on chairs through the night. Very few people got any sleep. Terrible experience all around. The last time I fly American.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Anna Kujala","Finland","2014-05-13","I flew from JFK to LHR with my family on 9th May. I was very pleased with the flight experience. I value a good entertainment system more which this Boeing 777 had with personal power outlet than the quality of food. There are restaurants at JFK that offer various choices. The irplane is not a restaurant. Food is a + but my values are on the seat comfort more. Seats were comfortable. Service was very efficient and fast. I also liked the dimmed cabin. Only bad thing was that the AC fan was on a quite heavy mode. Crew were mostly very friendly.","","","Economy","","10.0","5.0","3.0","3.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Damaris Spears","Dominican Republic","2014-05-11","Traveling from Miami to Santo Domingo arrived at the airport approximately 1.5 prior to departure. First you have to queue to help yourself at one of the self-service check in machine. After waiting for approximately 10 minutes we go through the check in procedure experienced some problem and had to get help from the staff member at the check in station. In the end we were unable to check in and were asked to go to the customer service counter. The staff member at the counter asks us to wait and disappears for 5 to 10 min and when he returns he advises us that we are now to late to check in luggage as it is less than an hour before departure and we are talking about 10 minutes now. He advises us that we can fly but our luggage cannot. Only option is to take a flight the next day pay $120 to change the flight and pay for another night in a hotel. The main issue here is the rude attitude of the staff. We can accept that there are rules to be followed but the attitude of the staff is a disgrace. AA have never been a great airline but this experience is by far the worst we have ever experience with any airline. We will do our very best to avoid flying AA again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Anthony Leith","Japan","2010-05-24","NRT-SFO-NRT Business class on B777-300. Lounge in Narita excellent. Onboard service is a little lacking. No pre-take off drinks served on ANA unlike other business class offerings elsewhere. When leveled out still no drinks were offered just a complimentary 'Kool-Aid' type of plum drink given out. Had to wait until the dinner ordering to get a beer. Food was great however the breakfast offering into SFO was poor for business class - a couple of muffins and poor tasting coffee. Food on the return and all-daylight flight was much better. Seat great but being tall not as comfortable as Asiana's flat beds. Also the bulkhead in business class found me touching with my feet whilst trying to sleep - annoying. Didn't bother sleeping on the return flight. Given the Business Class fare was a good deal the service wasn't bad but sure wasn't anything to get excited about. ANA need to lift their game in my opinion. In my answer 3 below its a recommendation in regards to competing airlines on the route not against other airlines. ANA are the best of a fairly average lot to the USA from Japan.","","","Business Class","","5.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","H Lee","United States","2010-03-26","IAD-NRT-IAD. The food was excellent (kaiseki course) and FAs were quick on snack requests at any time during the flight. The sake was good! The seat was comfortable and I had no problems. The business lounge in IAD could have more refreshments but still better than US airline lounges. In fact ANA has one of the best customer service which North American airlines can never hope to match.","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","James King","Japan","2010-03-12","Haneda-Hong Kong-Haneda. Fast talking agents resulted in penalties which were more than the price of the economy class ticket even though I spent 4 times that to upgrade the tickets to business class using cash not miles. ANA C-class seats and AVOD are getting dated - pitch is much poorer than UA Cathay or Asiana. Cabin service was technically perfect but lacking sincerity. AVOD was spotty partner's AVOD did not work on the return flight. Indifferent attitude from the FAs. For the price paid almost any other airline is better in my own opinion even if you have to transfer in Incheon. On the positive side ground crew check- in gate staff were excellent. Unfortunately the reservations team and the FAs need to return to what made ANA a star in the alliance.","","","Business Class","","","","","","","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Horst Moeller","United States","2010-01-26","Flight in Business Class from BKK-NRT-ORD. Sleeper seats uncomfortable difficult to sleep because of sliding down seat constantly. Food selection satisfactory but nothing to be excited about. No breakfast before landing on both flights. Aircraft B777-200 was very clean and service was friendly and efficient.","","","Business Class","","8.0","","","","","","","1.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Day","United Kingdom","2014-05-11","LHR-DFW-XNA AA51 transatlantic then American Eagle. I had avoided American Airlines transatlantic for years but thought to give the ""new"" American a try. Boeing 777-300ER already showing wear and tear in First Class. Cabin was dirty and food was inedible. Also the logic of serving lunch/dinner on an 09.30 flight utterly defeats me. Why not serve lovely breakfast? Crew was keen to get meal service over and disappear for the remainder of the flight. Flight diverted to IAH due to low fuel / weather but almost no announcements from flight deck. On American Eagle flight attendant was rude and not professionally dressed; She wore a crumpled uniform and believe it or not Dutch-style clogs. Overall it is so sad that there is no sophistication nor manner / culture at the ""new"" American Airlines. Travel on American Airlines is nowhere close to a First Class experience. This is a desperately poor airline but there isn't much choice across the pond sadly. Avoid this carrier if you can.","","","First Class","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Van Der Merwe","United Kingdom","2014-05-11","We took this airline from Raleigh to London because we expected a similar service to BA with which it codeshares. Unfortunately we were so wrong! There is firstly no modern inflight entertainment system for economy class and the food was dreadful. Onboard service was rushed and not very friendly and to top it all we had one of the flight attendants talking loudly with passengers at the back throughout the whole night. Of course that meant that even without entertainment there was also no sleeping for those of us unlucky enough to be in this attendant's vicinity.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Napier","United Kingdom","2014-05-10","LHR to JFK thinking I was traveling on British Airways flight BA1506 only found out I was flying on a codeshare flight with American Airlines AA105 when I got to the airport. Check in was efficient and friendly and the flight was uneventful except for the crew who made the whole experience feel very uncomfortable. I have never experienced cabin crew like it. Its a given that everyone has an off day once and a while but some of the crews interactions with the passengers that I witnessed were uncalled for. Crew were short unfriendly disinterested and deliberately ignored some passengers. At one stage I was made to feel like a huge inconvenience when I asked for a paper towel to dry up some water I accidentally spilled. In the end I had to queue at the toilets as I was informed I was capable of getting my own towels as the crew were busy. When we landed and were disembarking the crew thanked me for flying the New American Airlines. I don't know why BA codeshare with this airline as the service standards are at complete opposites of the scale. When I book my next flight I will make sure I know what airline I'm flying so I'm not on a code share with AA.","","","Economy","","3.0","4.0","1.0","2.0","3.0","","","4.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Saurabh Kumar","India","2010-01-19","Haneda-Tottori-Haneda. Superb although large airport. Spotless aircraft and immaculate service by way of friendly English speaking FA.","","","Economy","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Paterson","United States","2010-01-14","NRT-JFK on a spotless modern B777. All around 10/10. Crew were friendly more than willing to accommodate. Food was above average constant attention from FAs with drink service. AVOD helped pass the time quite well with a lot of selections. Certainly loads better than the United flight I took going to Japan. Would definitely use ANA again for any travel to/from Japan.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","T Bissell","United States","2010-01-10","I'm quite pleased that ANA is part of the Star Alliance. I've never had anything but superb service from each and every ANA employee. They've even gone so far as to grab my bag and run with me in the airport in order to ensure that my overly-tight connection (due to weather) didn't leave stranded (NRT to NGS in May 2009). The ANA reps will work with you if your Japanese isn't up to par and I've never had a single problem with flying them over the past 10 years.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Alan Wan","United Kingdom","2010-01-10","LHR to NRT : I was impressed the service was similar standards to SIA. Attentive friendly and with the important small touches like hot towels. Dinner one of the best economy meals I have had in a long time - I was not in a mood to drink alcohol so canot comment on the choice or quality. I slept for most of the flight and the IFE (although a decent system) choice of films was rather limited.","","","Economy","","9.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Russ","United States","2014-05-08","April 24th from MSP-DFW-SAN. No major complaints in-flight arrived close to on time. I was concerned when I was unable to check in online so I emailed customer service and they apologized for the issues they were having with the American/US Airways merger. It was all good as I was able to check us in and print our boarding passes at the airport kiosk (even though the message when I tried to check in online said ""see agent at airport""). All in all a fine experience. My next flight will be on Spirit Airlines so wish me luck.","","","Economy","","8.0","2.0","3.0","3.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Walker","United Kingdom","2014-05-08","Worst airline I have flown with. American Airlines should be branded a budget airline. Flew from JFK to LHR and the experience was beyond belief. Firstly I was charged an arm and leg for excess weight off my bag. Secondly the staff on AA should get training serious training and customer service skills. The food is almost non existent seats are worst in class and the TV's are approx 4inch which are well scratched and used!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","John Powalisz","United States","2010-01-07","ORD-NRT Business. The cabin is neat and clean and the service far surpasses anything that the US flagged carriers offer for International travel. The business seats have their plusses and minuses. It is very hard for a 6' person and above to get comfortable sleeping on the ""slope"". The padding is very thin so sitting or sleeping is a bit rough. AVOD system is excellent and includes noise cancelling head phones. Once you get used to the ""A la Carte"" style service ANA offers meal and beverage service is fantastic. Food was good and plentiful. The biggest advantage of the service is the attitude. The flight attendants really made you feel welcome unlike anything the US majors have to offer. One heads up would be about the use of the Red Carpet lounge; They do not offer ANA Business customers free internet. This is an outrage based on the fare I paid but so be it. The attitude of the UAL attendant in the lounge was typical; poor and she blamed the situation on ANA and how cheap they are.","","","Business Class","","8.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Quek Keng Guan","Singapore","2009-11-17","SIN-NRT-SIN in Y class. Bought their promotion fare for S$482 including taxes /adult while S$52 including taxes for infant ticket. Travelled on their new 767-300 on their special livery (Panda) seated in row 15C D and E behind J class on both sectors. This section is quieter as there are a few rows of seats compared to the main section of the Y class. Seats are comfortable with ample recline. PTV has more than 160 programmes/games etc. However there were only 5-6 children programmes and average duration is only 30 mins. Food selection excellent. Each tray has a water bottle on it Haagen daaz ice cream given on both sectors 2 hrs before landing. FA on both sectors especially the return sector were extremely attentive to families with children. Hot towels were given before meals only on the Sin-Nrt sector. Check in at Nrt excellent ANA staff personally guided us for check in as I'm travelling with 2 kids. ANA is an excellent product for travellers with families and will not hesitate to travel with them again.","","","Economy","","10.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Michael Scott","United Kingdom","2009-10-29","LHR-NRT-LHR round trip in economy. Every aspect of service excellent from check-in to disembarking. The cabin crew worked hard to meet passenger wishes and gave the impression that nothing was too much trouble. But the seating is dreadful. They were the most uncomfortable seats with the smallest pitch I can remember on a long-haul flight. My knees were firmly up against the seat in front and had I not been able to move to an empty exit row seat on each flight then the flights would have been unbearable. For this reason alone I would not fly with ANA again nor recommend them to anyone over 5'6"" tall.","","","Economy","","6.0","","","","","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Tagliareni","United States","2014-05-08","I just returned from a trip from Seattle WA to Punta Cana DR and back. I told my husband after the first plane that I would never fly American again. It was 3 planes there and 3 back. The seats were the most tiny and uncomfortable seats I have ever sat in. I am 5 ft 2 and 115 lbs so by no means am I a big person. The staff were awful. I have never met people so disinterested and rude. When leaving Punta Cana we sat in line for 1.5 hours because there was no one there to check us in! Every other airline were getting people through. We made it to our flight in the nick of time. We got there at 4am and didn't get to the plane until 6.25 and it left at 6.50. They were almost done boarding. I do not recommend this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Marlene Miller","United States","2014-05-08","From Sacramento to Dallas 4 of us booked our trip in early January. Final destination Paris France. We tried to select seats but arrived to find our seats changed. None of us together and 1 was the very back where it was so very noisy the flight was miserable. In Dallas we switched planes (again operated by American Airlines) what was supposed to be a 2 hour layover became an 8 hour layover. The legroom was non existent and when the people in front of us tilted chairs back we could hardly move for 10 hours. miserable. I will not support American Airlines to Europe or even to Dallas. I am not sure if they have just gone downhill or what. I must commend the fellow passengers for their tolerance of such a crummy flight.","","","Economy","","2.0","1.0","4.0","3.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Emrich","United States","2014-05-06","DFW to MOB flight AA2981 and AA3377 MOB to DFW. On our round trip flight so far 2 of the 3 aircraft's have had maintenance issues resulting in delays missed connections and waiting on standby. We have yet to hear a single apology.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","T Patrick","Hong Kong","2009-10-21","Hong Kong - Tokyo Haneda Economy. The service is excellent and fast. Dont expect to sleep on late flight to Haneda - lights on all trip. Good movie selection but not clear what channels are what. Seats rather thin leg room standard. Nothing to do at Haneda so dont rush there; also early arrivals to Haneda dont link with hotel bus services. Airport seemed to close as our flight left at 8pm!","","","Economy","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Alexander Gan","Singapore","2009-10-18","Singapore-Tokyo-Sapporo return. First flown on a B767 with special livery then on an A320 and back on a B737 and B767. On the first and last flight we sat behind business class. The seating was okay  inflight entertainment was good and food was delicious! The magazines are in Japanese and English.","","","Economy","","8.0","","","","","","","1.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","R Wong","Japan","2009-09-02","Hong Kong to Tokyo Narita fairly new B777. I sat on row 23 in economy class. Row 21-23 in ANA 777 are separated from the main economy section so the cabin was quiet. Meal good above average. Wide range of movie selection. Cabin crew attentive and polite. Generally very good and comfortable flight.","","","Economy","","9.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Symon","France","2014-05-06","CDG-ORD-BWI operated on a Boeing 767-300 and an Embraer 145. I have Gold status on AA so I was able to obtain a Main Cabin Extra seat on the first flight free of charge and an exit-row seat on the second flight. The ground experience at CDG was okay and they were pretty well organized. The first flight took off on-time although we had to board by bus (something that probably irritates every passenger). Cabin crew were okay and there was no IFE which I knew to expect even though practically every other carrier has it by now. The connection at ORD was amazingly painless and security was a breeze. The Eagle flight was delayed due to a late inbound aircraft but we landed a mere 30 minutes behind schedule and my checked bag was waiting for me on the carousel just 10 minutes or so after landing. All in all fairly satisfied.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Denson","United Kingdom","2014-05-05","Tampa to Chicago O'Hare on 28 April. Check-in was fast but very unfriendly. Cabin crew were unfriendly and uninterested. Plane was cramped and service was almost non-existent. Only thing offered was soft-drinks. No hot drinks snacks or food available which is pretty poor for a what's scheduled as a 3 hour flight. No entertainment on offer the flight got me from A to B but that's about it. I've had better service on Ryanair. Not a great addition to the Oneworld Alliance.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Joao De Assuncao","Australia","2014-05-04","I am currently sitting at LAX airport and having the worst experience I had with an airline. I arrived in LA this morning by Qantas from Perth-Sydney and upon going through the ""Express Connection"" I was informed by one of the ground crew members that I would be required to take my luggage and check-in inside the terminal. When I arrived in the terminal I was sent by American Airlines employees to 3 different places to try to drop-in my baggage. When I finally arrived in the last spot (45 min prior to flight schedule time) I was informed that I wouldn't be able to check-in my bags nor take them in the cabin despite having had checked-in on-line prior to going to the airport. She them put my wife and me in ""stand-by"" list for a flight 2 hours later and checked our bags-in. I was placed in second in the list at that moment (again according to the front desk lady because I am a ""One World Sapphire Member"" and would be put in front of other people in similar situations. In the half hour preceding the boarding time our name had escalated to 6th and 7th on the list. I tried to (very politely) speak with the lady at the boarding desk 3 times but she in each time she rudely answered ""Stand-by I will be with you in a second!"" In the end she suggested that one of us should take a remaining seat and the other wait for the next flight. We decided to do that as the next flight seat wouldn't be warrant as well. Everything was dealt in a rush/unplanned manner showing AA have no control to handle such situations. Now I am here hoping to not get bumped again or get stuck in LA for the night after 16 hrs flying from Australia then meet my wife at my destination and go to the hotel to have a rest. This was my first flight with AA and certainly the last one.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Y Kwon","United States","2009-09-01","SFO-NRT B777-200 return in economy class. Perfect service excellent food. very clean. Everything was perfect except seat pitch length very uncomfortable. Best service I've ever had but worst seat comfort I've ever had in this round trip.","","","Economy","","5.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Billet","Japan","2009-08-29","FRA-NRT. Seat next to me was empty which added to the sense of comfort. FA's smiling and attentive. Toilets kept clean throughout the flight. Fish meal was delicious the red wines (I tried both) were so-so (lacking flavour and body) and bread was below ANA's usual standards (no whole wheat etc). Strange to be served such poor bread on a flight originating from Germany. Seat was good enough but not up to the full flat seats one finds on other airlines. I understand that tall people would have trouble getting a good sleep on such a seat. Maybe ANA can improve the boarding process in FRA? (One single boarding gate).","","","Business Class","","9.0","","","","","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","Brian Smith","Japan","2009-08-20","NRT-LAX-NRT in Business. Flight attendants friendly and extremely attentive seats not ideal but better than economy. Very difficult to sleep in any position except on your back (not lie flat seats). AVOD is limited. Food is always outstanding out of Narita. The menu you'll get for the Japanese meals is kaiseiki and would cost at least 6-7000 yen if eaten out on the town. However when returning to Japan from abroad the Japanese meals are less than stellar and are inadequate to the level of quality from NRT. They have been offering discounted business class fares that make this a very good value for money. Flew domestic US first class and it just cannot be compared to what you get on ANA business. The lounge in LAX is refurbished and as good as the lounge at NRT. Truly a joy to fly them. The long haul experience with them helps make the travel as painless as possible.","","","Business Class","","9.0","","","","","","","4.0","1"
"anadolujet","/airline-reviews/anadolujet","AnadoluJet customer review","Feza Korkusuz","Turkey","2014-04-21","Antalya-Ankara direct flights of Turkish Airlines are operated by Anadolu Jet that is a trademark of Turkish Airlines. Anadolu Jet has no Business Class Service and you are obligated to a low profile service as long as you don't transfer through Istanbul. For the CIP Lounge you have to pay an additional fee that doesn't fit with Gold Card holders. No options is a severe pain.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"anadolujet","/airline-reviews/anadolujet","AnadoluJet customer review","M Bertram","Australia","2014-03-06","TK7087 16th Feb. Flew VAN to Ankara on 737. Flight delayed due to bad weather in VAN and because 2 passengers wanted to disembark after the final door was closed (which then meant everyone had to grab their hand luggage and the overhead bins had to be checked). The flight itself was pleasant with a small snack on the short flight. The crew were very friendly too.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Nicola Origgi","","2014-05-03","MEX-DFW-YUL Business Class. We were lucky enough to get a discounted fare so that Business Class was a bit cheaper than the economy class fares available. On the MEX-DFW leg plane was an old and a bit worn out MD80. Good flight with a really kind and helpful flight assistant who spoke a perfect Spanish. I don't fly AA often but I must admit that I've always found nice and smiling staff both in business and economy class. Good to know that if you have an international connection via DFW you no longer need to retrieve and recheck your baggage to your final destination. We went through immigration very fast and headed for the Admiral's Club which is really disappointing: no snacks except for cookies only 1 alcoholic drink per person unfriendly staff. On the bright side wifi was good and the view on the tarmac was excellent. The DFW-YUL leg was on a newer 737 and it was an uneventful flight with a good lunch but a very poor selection of drinks. Nice staff.","","","Business Class","","7.0","3.0","4.0","3.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Shiels","United Kingdom","2014-04-28","I flew from San Francisco to Heathrow on April 26th and found the airline crew working in economy to be both unfriendly and unprofessional. The most senior of the crew had an abrupt manner I noticed on more than one occasion her behaviour towards passengers who accidentally happened to get in her way in the galley area there was no politeness shown in terms of politely asking them to move but eye rolling and heavy sighing. My pillow happened to fall into aisle without my knowledge and I was reprimanded by this senior crew member for allowing this to happen! The crew whilst serving beverages/food would not engage in any conversation or pleasantries with passengers instead they would look right through you if you smiled at them they would not smile back when I exited the economy area on leaving the plane a couple of the crew stood near the exit area and there was again no pleasantries or smiles just silence. Only on leaving the plane did a friendly crew member who I believe had been working in First Class or Business Class speak to me and said 'thanks for flying with us have a good day'. I have flown with many airlines and I have to say that my return flight home with AA was the worst experience I have ever known and because of this I will not be flying with AA again. AA show a video to their passengers before a flight which promotes the technology investments they have made in relation to improving the customer experience. I would recommend to AA that they focus more attention and investment into the training of their crew to provide a better service to their customers.","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jose Rincon","Venezuela","2014-04-28","Flew MIA-BCN business class. I am a long user of AA but always inside the US or from Venezuela to US. This is the first time I took AA to Europe usually when going to Spain I use Iberia. I had very low expectations but must say I was impressed. This flight was on the o767 the cabin in business is the ""old business class"" with seats that do not lie flat but I must say that it was comfortable enough to take a 4 hour sleep. Amenities kit nice and pretty. No private screen but a Samsung tablet was provided not a huge a mount of options but it was more than Ok. The biggest surprise? Food was excellent and in amounts that I have never seen before in other Business class. Plenty of bubbly. Service extraordinary FA's smiling and helpful.","","","Business Class","","7.0","3.0","4.0","5.0","3.0","","","4.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","L Huang","United States","2009-08-13","IAD-NRT-HKG. FAs had smiles on their faces whatever you wanted they would get it with no attitude. Seats comfy - pillow and blanket in Biz class were very comfy. Slippers were nice too. Movie selection not that great - they need to include English subtitles in more Japanese movies / shows so more can enjoy. Food was quite good - seafood / sushi was fresh. The seats could be longer - I'm only 5'4"" and my legs hung out at the bottom past the foot rest. Not sure how ""average"" height people or taller handle it.","","","Business Class","","9.0","","","","","","","1.0","1"
"ana-all-nippon-airways","/airline-reviews/ana-all-nippon-airways","ANA All Nippon Airways customer review","J Billet","Japan","2009-08-07","NRT-CDG Business cabin. Up to ANA standards when it comes to FA politeness and devotion to passenger service. Plane (B747) was very clean including the toilets throughout the flight. Seat was angled-flat but adequate to sleep. Inflight entertainment (VOD) was exhaustive in its offering (even though the channel guide catalog is somewhat hard to understand). Food was nice but odd in terms of offering. Appetizer and main course were delicious even though portions were slightly small. What surprised me the most was that ANA changed its policy (I was told by a FA) and the 2nd meal normally served two hours before landing had been discontinued and replaced by the (quite basic) light meal offering offered throughout the flight (sandwich pizza etc).","","","Business Class","","9.0","","","","","","","4.0","1"
"anadolujet","/airline-reviews/anadolujet","AnadoluJet customer review","John Krzyzanowski","United Kingdom","2013-07-21","Flight Antalya to Ankara flight on time pleasant air crew passenger given snacks and drinks unfortunately wanted tea but the crew did not have any milk which was disappointing as I have used Pegasus and they always have milk for tea.","","","Economy","","7.0","4.0","3.0","1.0","1.0","","","4.0","1"
"anadolujet","/airline-reviews/anadolujet","AnadoluJet customer review","L Nelson","Turkey","2010-11-24","Istanbul-Stansted return by Anadolu Jet- low cost carrier of Turkish Airlines. Both flights were on time. Plane was a tired 738 but for the money I paid for ( 250 Euros) during Eid it really didn't matter. Leg space is narrow but if you get front seats you could get a few extra inches. Complimentary food and snacks were served during the flight which is a plus since low cost carriers hardly do that anymore. Crew were friendly and pilots kept us informed. No inflight entertainment but again for the value of the ticket it didn't matter that much.","","","Economy","","9.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Susan Flythe","United States","2014-04-28","AA flight 1612 from Phoenix to Dallas/Fort Worth was great. Plane was only 1 year old flight servers were fantastic and funny excellent beverage service and communication from captain to passengers polite timely and sincere. Really liked the comfort of the plane extra leg room soft comfortable seats and inscreen TV monitor.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Bob Parker","United States","2014-04-27","Flew DFW to FRA on 777. Crew was very helpful. Nice entertainment. Good food! This is one of the best airlines in the US.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Christopher","United States","2014-04-24","LGA-PBI April 19th 2014 was overall great. Flight was on time and we even landed early. The crew of flight attendants and pilots were nothing great flight attendants didn't give much personal attention to the passengers it seemed. We were seated in Main Cabin Extra in the front row (8A8B8C). Main Cabin Extra is supposed to have 6 inches of extra legroom since we were seated in the front with the bulkhead in front of us which is really just a wall for those of you who don't know it did not feel like we had 6 inches of legroom and it felt very cramped through the whole area. If you are about to pay extra money for main cabin extra avoid the first rows which is row 8. I'm not sure about 8D 8E 8F but I assume it's the same. Also the tray tables are considerably smaller because they are stowed in the arm rest. But they are kind of cool to an airline enthusiast like myself because it feels like a first class seat. We did not have to pay for Main Cabin Extra because my family had Gold member free Main Cabin Extra so for us it didn't matter but if you have to pay for MCE I would sit any row behind 8. All in all great flight and I love American they will always be my #1 airline to fly and I would still recommend flying them just not in row 8 MCE.","","","Premium Economy","","7.0","3.0","3.0","2.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Brownstone","United States","2014-04-22","My recent trip with American Airlines has made me become a United loyalist. I have sworn to myself to never fly American again. The horror started at the check-in at JFK. You'd think if there was a merger between American and US Airways that passengers could check in anywhere. No the quite literally 60 open and manned desks were for US Airways passengers only while the AA passengers had to get in line somewhere off to the side where there were two people working. On the plane a stewardess was sitting on the jump seat in the exit row and could not stop talking to a passenger in a very loud voice. Returning from LA the check-in procedure was hands down the most inefficient system I've seen in my life. Once boarded we had a plane from I don't know when but practically no one's baggage fit in the overhead compartment everyone had to check their bags and the whole thing delayed us by about thirty minutes. The stewardess must have elbowed me in the head at least a dozen times and woke me up once to ask if I'd like to drink something. No thank I was fine just sleeping. Never flying American again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Guy Senior","United Kingdom","2014-04-22","Dallas to London in Business. The new AA cabin looks very good - spacious flat bed seats lots of storage and a big screen. However it was let down by slow service food that was simply not up to standard and the IFE froze and was not reset. AA has got the basics right but needs to work on the details.","","","Business Class","","5.0","5.0","3.0","2.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Dunlop","Australia","2014-04-22","Several flights over the last month LA to Santa Fe Sioux a City Chicago Denver Las Vegas Lax Honolulu. All flights on time had preferred seating on all flights where available and could notice difference. Crew reasonably friendly although best crew LAX-HNL. Negative definitely good for purchase LAX-HNL Cheese and fruit not worth the money Turkey and & Chutney sandwich bread very dry and stale. Again not worth the money. American take a lesson from many International airlines and what they offer Economy passengers in a 5 hour sector. Would still recommend as a US Domestic carrier.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Hansen-Weil","United States","2014-04-22","If you have to fly with someone don't fly with AA. They made me check in my carry on luggage and were unable to open the undercarriage door making me miss my connector flight to Atlanta. I had to stay overnight in Chicago due to their failure. I asked two different employees for a Supervisor and both of them told me there wasn't one. I had to go to a different airline and they got me an AA supervisor. The own AA employees outright lied to me about a supervisor. They scheduled me on a 6am flight the next morning and yet again they had issues. They had defuelling issues on the plane and everyone had to deboard. They are now trying to get us on a different plane. Do not fly with this company unless you want to pay a lot of money for a ticket to arrive a day later and potentially lose your luggage. Worst airline I've ever used so far.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Benedict","United States","2014-04-22","Mediocre service. Just flew from John Wayne to DFW and the flight was freezing. I asked for a blanket and was told they don't have any only to see unopened blankets on every seat in first class. I guess only first class passengers are worthy of being comfort. That really irritated me after freezing for two hours to see that they could have very easily provided a blanket. Really poor customer service. To actually say they don't have blankets when they do and you then see them.","","","Economy","","5.0","1.0","2.0","3.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Storey","United States","2014-04-21","GRU-DFW in new 773. What a great and enjoyable flight. New plane comfortable seats excellent food huge movie selection and a wonderful crew. If this is the ""new"" American they have got it right!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Joseph Cammarata","United States","2014-04-21","NYC/JFK to BUE/EZE. Flights AA953/09Apr and AA954/14Apr. Both flights departed on time and both arrived early operated with B777-200 equipment. Check in procedures at both airports efficient and quick with smiles. Seat width adequate seat pitch could use an additional inch but seat cushion comfort rock hard and unacceptable! I saw nothing international about their heralded international flagship service. The dinners served in both directions were big on flavor/taste but small in serving size. The salad ex/NYC had seen better days but the salad ex/BUE was crisp excellent and fresh. Dessert ex/NYC was a tasty pre-packaged chocolate brownie but only a 'Bon o Bon' ex/BUE. What was referred to as breakfast on both flights was a warm croissant with butter and jam served with OJ and a fruit yoghurt ex/NYC and OJ a very fresh fruit salad ex/BUE. The catering ex/BUE was of a much higher calibre/quality than that out of NYC/JFK. On both flights the inflight cabin crews were efficiently friendly and served with smiles. Where AA really excelled was how they treated me as a WCHC wheelchair passenger. Everyone I came in contact with in both cities and inflight both AA staff and their handling agents treated me with care dignity and respect! Would have NO problem recommending AA to others for their air travel.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Alan Slomowitz","France","2014-04-21","Nothing wrong with the service or the food but on some routes such as Barcelona to New York the planes are old and do not have individual entertainment systems. This means you have to watch whatever film is being shown on the overhead monitors making for a very long trip. There is a huge amount of competition out there so unless AA/US Air get new planes I will not be flying with them again.","","","Economy","","2.0","3.0","4.0","3.0","1.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","David A Worcester","United Kingdom","2014-04-21","Day trip from LGA to ORD First class. Never flown with AA before but was impressed. Lounges not as good as BA's but cabin crew delivered excellent service both ways. Outbound lunch was tasty chicken salad and cookies and dinner on the return was a tasty pasta dish with a dessert. Brandy and chocolates rounded it off very well.","","","First Class","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Julian Beinart","United States","2014-04-21","JFK-MIA-BOG round trip early-April 2014 in economy. American Airlines staff are consistently rude and grumpy. I am constantly surprised when once in a while there is a ground staff or cabin crew member who are actually polite and helpful.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Phillip Duncan","United Kingdom","2014-04-17","American Airlines gave away our 3 first class seats on Flight 53 from MIA to DFW on Sunday April 13 despite the fact that we were at the gate 17 minutes before flight time. The agent had already left the with the standby passengers. This caused us to miss our connecting flight to AMA and to have to overnight at DFW. Also one of our party had to fly coach even though we purchased a first class seat. I used to worry that with the merger AA 's customer service would sink to U.S. Airs level. Now I'm afraid the ""new American Airlines"" will sink to an even lower level. They sent our luggage on to our final destination. I have lifetime Platinum status on AA for having flown over 2.2 million miles with them.","","","First Class","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Marwick","United Kingdom","2014-04-16","Flew LHR to Miami on a 777 in the new business class. Seating very comfortable. It was a daytime flight so I can't comment on the seat for an overnight flight. Great service. Food very acceptable. IFE excellent. Lounge at LHR is adequate nothing more. Immigration officer at MIA was the rudest man I've come across in a long time but that's not AA's fault. Their pre-landing video suggests that the immigration staff are there to help - not!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Danielle Nelson","United States","2014-04-15","I just took a trip 2 weeks ago. Flew from Chicago to Dallas Dallas to El Salvador. We landed in Dallas with 27 minutes until our next flight was leaving so we ran through the airport made my flight and thought there is was no way our luggage made it! We were so excited when we arrived in El Salvador to find that all of our bags made it.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Harrison Lu","United States","2014-04-15","13 April 2014. AA1119 from Boston to Chicago ORD. AA1159 from Chicago to St Louis. There was a major delay due to the weather. So I checked with the crew at gate B30 before I board in Boston. She said AA1159 would also be delayed so it's ok. While I was checking my flight connection the other crew used the microphone and told everyone ""If you are woried about your connection don't be."" When we landed in Chicago I checked the gate for AA1159 via my phone status ""In Flight"". The gate was H11B so I went to the crew at H11A see what can they do for me. Since there were no more flights to St Louis they can only schedule me for the first flight the next morning. I asked where I could stay for the night told me I could stay at the gate or she could offer me a hotel for reduce rate. I decided to stay at the gate.","","","Economy","","1.0","2.0","1.0","3.0","3.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Tam","United States","2014-04-15","Flight from LA to JAX via Miami was uneventful. Flight from JAX to Dallas was a total different story! Our flight left Florida at 7.20 am. After an hour in the air the captain announced we had to land urgently in Birmingham Alabama. Around 10 am they told us the mechanic was on the way and would take one more hour! By noon they announced there would be a plane coming from Dallas and should be in Birmingham by noon. We would be on our way and arrive at Dallas by 2.30 pm. I called an agent and was told there was only flight available leaving Dallas at 8.30 pm and arriving at LAX at 10.40 pm. We continued to wait and wondered what happened to the plane. The plane arrived in Birmingham at 3.00 pm. We were boarded by 3.20 pm. We were not moving for another two hours. Finally arrived to Dallas after 7 pm. Most of us had missed connecting flights and were told there would be an agent waiting for us at the gate to rebook our flights. There was no one waiting at the gate. I finally got on the next flight out of Dallas and felt lucky to be able to get on the 8.10 flight to arrive in LA at 9.40 pm. Arrived at LAX at 9.30 pm and told there was no gate available for another 20-30 min. We waited on the plane for 1 hr 40 min. I probably will not fly AA again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R David","United States","2014-04-15","4/13/14. Flew from Rochester NY to Chicago. Plane was 45 minutes late due to weather taxiing from far reaches of O'Hare then no crew at taxiway. Missed our connection to Seattle. All flights overbooked so could not get on via standby had to stay overnight and pay for a hotel. Told our first class tickets through Travelocity were really Economy with instant upgrade we ultimately went coach 20 or so hours late. Never again. They did give us two $300 vouchers good for future travel within a year.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Y Wilson","United Kingdom","2014-04-14","We flew Heathrow to Puerto Rico 2 adults and 3 children under 12. When we tried to check-in online there were only 5 paid seats together - the others were scattered around the plane. Clearly we couldn't sit the 3 children on their own so we contacted AA and were told we'd have to pay the extra (£220) and book the paid seats which we did very reluctantly. When we checked in at the desk however we were told we couldn't have the seats we'd booked and were given 5 others which were a 2 and a 3. During the second leg of the trip we were given exit seats which were not allowed for children as we were told they would be 'a good bargaining tool' for swaps. On the return we couldn't sit at all near each other: 3 of us sat on the very back row and 2 at the front of the plane. However AA used BA as a carrier for the final leg - they had automatically allocated five seats together because we were travelling with children and allowed us onto the plane first - a completely different attitude from AA. I agree with former reviews - the seatbelt signs hardly went off on the AA flights which is unacceptable on long-haul. I have claimed a refund for the booked seats which we didn't get - am waiting to see if I'll actually get the money back.","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Gaskin","United States","2014-04-08","When we used to be able to fly through Chicago O'hare AA wasn't as bad. The last 12 times we've gone through DFW the plane sits on the runway after arrival for 30 minutes every time. This makes even an average time between connections tight. Then we get to our gate and the gate has changed while we're on the skytrain. And too often the flight is cancelled for no known reason. AA changes my seat unbeknown to me until check in which irks me. I do not care for the new 737s. All seats are 3+3 so there are no good rows and already tray tables are broken lights don't work and I don't think they fix them often. My husband is a 'top' platinum so he doesn't have some of the problems I do but he's not pleased anymore either.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Jones","","2014-04-07","Have lived outside the US for 20+ years. Have flown many long haul flights to European hubs and then on to different cities in the US. We usually fly on British Airways (great airline) or KLM or Delta. For the first time was forced (because of a change in flight schedules) to fly on American Airlines from DFW to London (Heathrow) yesterday. So many things wrong: seatbelt sign on for most of the flight despite only occasional mild turbulence. Not acceptable on a 9 hour flight. The flight attendants were not friendly or service oriented. They mostly communicated with each other and acted annoyed when interacting with passengers. or they just sat in the galley. On this long flight a request for another small bottle of water (in business class) was denied: ""Only one per customer"". They did not come around even once during the night to offer drinks. Unless there is no other choice avoid long-haul trips on this airline. The ground staff were a little better still not customer oriented.","","","Business Class","","6.0","3.0","2.0","2.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","E Moya","United States","2014-04-07","My husband and I have been trying to get home since 4/6/2014 we were booked on a flight at 4.10 after a one hour delay they cancelled it. We couldn't get booked on another flight so we had to stay over. They booked us on flight #2575 at 9.25 then overnight somehow we got cancelled even though we had recheck boarding passes. We were re- booked for a noon flight #2419. Then after being directed to 2 different gates and waiting in the airport for over 12 hours today 4/7/2014 our flights to Albuquerque were canceled. We were sent to 5 different gates during the 12 hours. 3 cancellations in 24 hours it's unacceptable customer service. We still don't know if we're actually going to have a plane at 8.20 flight #1285.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Naomi Daniels","United Kingdom","2015-07-09","London to Lagos - most of the inflight entertainment was not working. Made the journey very boring. The food was too salty and again most of the inflight entertainment were not working. 5th July 2015 my return journey back to London with Arik Air, the flight was delayed. Our flight was meant to depart Lagos at 12pm only to be told at 12:33 that the plane was been re-refuelled. After blankets were handed out, we were expecting the headsets to be handed out. Only to be told, due to a technical glitch, there would be no in-flight entertainment at all. The plane was also very dirty. Unbelievable in this time and age. I also noticed that their food portion is getting smaller.","","FamilyLeisure","Economy","Lagos to London Heathrow","1.0","3.0","5.0","1.0","","1.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Randi Hathaway","United States","2014-04-06","My husband and I were on flight 2224 from Las Vegas on April 4. The airplane was an S-80. We flew first class and were very disappointed. The only difference between first and the rest of the plane was a wider seat and meal. The plane didn't have movies or music. Bare bones plane for sure. Also a constant stream of people walking from the back of the plane to use front lavatory. Also alcohol is plentiful if you drink however I wanted ice tea and that is not an option. Maybe they don't know that it is available in bottles or cans.","","","First Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S C Piontkowski","South Africa","2014-04-06","Flew LHR-MIA. Seats are uncomfortable Inflight entertainment is below par. Overall its better just to avoid AA by all means.","","","Economy","","4.0","2.0","2.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-04-06","AA997 DFW-EZE on 4 April - First Class. Overall a great experience. The purser was very personable and professional. 777-200 plane which has seen better days - for a first class seat (that I will say was super comfortable to sleep in as it was totally flat and they give you a thin mattress which makes it much better) there were so many little tears and things that made the seat look tatty. Food was good - appetizer soup (great pumpkin soup) salad chicken and veggies and desert. In-flight TV on AA is always a joke compared to any other carrier - too few TV shows - too few updated recent movies - super small screen for a first class experience. But for the price and the overall service - AA wins on this flight. I have recently had a lot of flights and AA has been doing great. Keep up the great work!","","","First Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Phillip Dreyer","Ghana","2015-05-25","W3 720 from Lagos to Abuja on 21 May 2015. W3 308 from Abuja to Accra on 21 May 2015. I am a regular ARIK passenger but have become frustrated beyond measure by the pathetic timekeeping and consistent delays experience with this airline. This morning we suffered an hour delay flying from Lagos to Abuja and tonight the Abuja to Accra flight is delayed by 2 hours thus far. Can the management of the airline not understand that people who fly are generally business people who need to be efficient and on time. Memorized standard apologies for inconvenience caused made by totally uninterested staff and flight commanders is not sufficient to cover the poor performance and failure to deliver.","","","Economy","","","3.0","2.0","1.0","1.0","","","3.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Oluwatoyin Folami","United Kingdom","2015-03-25","I mostly travel with Arik Air and was never impressed. The flight from Lagos-London on 20/03/2015 was different as the inflight service was satisfactory but I noticed that the cabin crew were mostly foreigners and had a ""HiFly"" tag on. Arik should keep this standard and improve on it. The inflight entertainment was a sweet and bitter situation as some worked and some did not.","","","Economy","","5.0","4.0","5.0","4.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Stephanie Curl","United States","2014-04-04","We flew in from Jamaica to Dallas Fort Worth Texas and our flight was delayed. The biggest problem was that there was little information given to passengers. After 2 hours we found out we were waiting for a crew to arrive from another destination. After being delayed 4 hours we finally got on the plane to sit on the runway for another 45 minutes. The pilot said we were being re-routed due to weather and did not have enough fuel and would have to go back to the gate to refuel. We reach the gate at 2am and wait to only be told the flight was now cancelled. This is where I truly get frustrated with the way things were handled. 150+ passengers are told their flight is cancelled but there is no other flights going into Louisville. You will have to find another way home or wait until Wednesday (6 days later)! We wait in line another 1.5 hrs to try and find a flight close to home willing to drive the rest of the way. The gate agents have been no help whatsoever it was 5.30 in the morning and they offered no cots or anything to us. There were no hotel rooms. They did give us a $12 voucher for a meal. Finally got a late flight almost 24 hours later to Cincinnati but now have to incur additional expense of renting a car to get home. Tried to get on a couple of standby flights but I have noticed that AA overbooked every flight and boots people off so stand by is a joke. Highly disappointed!","","","Economy","","1.0","5.0","1.0","2.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Kelley","United States","2014-04-03","Paid $1700 for two seats. Airline website would not allow us to choose seats at time of booking. Return a week later to book and lo and behold only paid seats left. Call Airline and told unless we pay and additional $170 per person we will have to depend on the kindness of others to move seats so we can sit together. This is absolute crap. If you can't book your seats at time of booking then don't buy the ticket unless you're willing to pay additional $$$ to actually get a seat.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Alan Bartz","Germany","2014-04-03","We flew from MCO via MIA to Punta Cana. The first leg was fine and for an hours flight every was completely satisfying. The second leg from Miami to Punta Cana was a total disappointment for my first international flight with AA. At the airport I was rejected to enter the lounge as for flights to The Caribbean the access is excluded. This logic I will never understand. The two flight attendants have been absolutely passive in their service and spent their time rather with making jokes with each other or actively ignoring requests such as a glass of water or getting visa documents. One flight attendant had his hands in his pockets at all times - while going through the aisle. I have never been so disappointed from a Business Class flight before. For sure AA will not have me as a customer onboard again and I am glad that there are a lot of options on the US flight market.","","","Business Class","","2.0","3.0","1.0","2.0","1.0","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Joan Amos","Ghana","2015-01-19","Flight from JFK to MMA. The check in staff were helpful and polite and we thought flying Arik would be a pleasant experience regardless of the bad reviews alas this was not the case. The security briefing was uninspiring to say the least an airline of Ariks size should really use a video people had to move their heads and practically get out of their seats to see what the crew member was doing and the person with the script had trouble with reading it. The inflight entertainment system didn't work and the staff didn't seem to care they were not apologetic or surprised it made me wonder when last it had worked. The staff were very unprofessional not courtesy in the way the addressed customers they didn't offer any extra drinks or snacks for the duration of the flight until they served breakfast. The food was unappealing and small in size. Overall Arik was a great disappointment and I will never fly them long haul again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","N Lawal","Nigeria","2014-08-26","No airs or graces about Arik Air. My last trip from Lagos to Johannesburg was very bad firstly all passengers were waiting at the departure gate when a ground staff announced a delay because the flight staff i.e pilot and the crew were not at the airport yet. When they eventually arrived they asked us to give them some time to carry out their checks. Once onboard the customer service received was very poor. No headset provided for the entertainment system when I asked for the headset I was told they had none. Staff were very blasé about the whole situation no apology or even acknowledgement of the problems. On the return trip again the entertainment system was not working and no running water in the toilets. This is my 1st and last trip with Arik Air.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","3.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","S Ilori","United States","2014-07-29","2 days ago I was in Lagos. There was already an 8 hour layover before I boarded this plane to JFK our boarding passes said we were to board at 9.30 pm and depart at 11.30 pm. 9.30 passed 10.30 passed. No updates as to why we were all sitting there not being attended to. A few minutes past 11 a female employee comes and tells a few people that our plane was indeed ""faulty"". Then she proceeds to say the next flight was not leaving until 10.30pm the following night. Some time went by and a male employee comes and gives us several different messages while on the phone being followed around by passengers he tells us the next flight will leave by 1.30 am long story short our original departure date of 11.30 pm turned out to actually be after 3 am. Bad customer service on the flight not organized in the airport - overall just a bad experience. I will not recommend Arik Air.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Tom Salisbury","United Kingdom","2014-07-06","I recently flew business class from London to Lagos and then on to Asaba. I hadn't previously heard of Arik usually preferring BA. However the Arik price was more than half the BA price and also had the guaranteed connections from Lagos. The business class product is impressive - the beds are better than BA and the cabin feels a lot more spacious (including a bar where you can go to sit). The cabin crew were also very friendly. The internal flights were both delayed because of the weather - this was dealt with well by the Arik staff. Though the inflight entertainment is not too good and the customer service is not quite up to the BA / Virgin standard I was still impressed with Arik and would certainly fly with them again.","","","Business Class","","7.0","4.0","3.0","3.0","2.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Thompson","United States","2014-04-02","AA 324 MCO-DFW in First. Flight on time pre-ordered snack delivered cheerfully pre-departure drinks offered. Inflight the Attendant could not do enough for everyone. Ordered 5 star connecting service and arrival service. Was met at the arriving gate at DFW and taken by golf cart to the Admirals Club in Concourse D. I was able to bypass the Admirals club check in line handed Premium Drink vouchers and told I would be greeted by someone else to take me to my next flight. Shortly afterward the weather turned horrible for about an hour. My new 5 star agent found me in the Admirals Club and asked if I had any questions. I had her check to make sure the plane taking me to Santiago Chile made it on the ground. She came back to confirm it was on the ground but waiting for a gate due to the weather. Near boarding time she collected me and carted me off to the gate. I was carted back to the Admirals Club and asked to be kept informed of the situation. I was collected again and informed the new plane was ready but they were under tight time constraints to get it going due to crew time restraints. AA's Flagship suite is comfortable the turn down service pyjamas slippers and kit were all very nice. The international crew in First save for one employee were polite but simply went through the motions. The food was decent. Filled out the Breakfast Card and awoke to a nice breakfast and a wonderful view of the Andes as the sun was rising. Despite the Delay in DFW good job by AA.","","","First Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Thompson","United States","2014-04-02","I arrived 4 hours early for my late afternoon flight to Orlando after my cruise. I was confirmed in Main Cabin Extra. Miami has always been a ""challenging"" airport but not having been there in over a decade it was a whole new challenge. My bag was 5 lbs overweight so I had to go buy a small personal carry item and remove 5 lbs from my bag. Needless to say a huge hassle. Since I checked in so early American did not offer to put me on one of the several flight before mine but they certainly did send my bag early as it was already in this huge mire when I arrived in Orlando. The security situation in Miami is a nightmare. Once finally through the drama the new terminal AA built was nice with allot more choices of things to do but it seemed gate after gate I passed no one cleaned up the trash left by the customers. Flight boarded on time I asked for some tissue got it promptly then only saw the Flight attendants during seat belt check before and take off and landing. They all seemed to pile into F class and offer multiple drink rounds. Main Cabin Extra is what AA Coach used to be minus the service. We arrived on time and my bag had been waiting hours for me. No complaints.","","","Premium Economy","","7.0","4.0","3.0","1.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Vines","United Kingdom","2014-04-02","I hadn't flown American since the mid-80s when the service varied between passive-aggressive and actively unpleasant. Things have improved since then. The service on two flights - business from Miami to San Jose and economy from Panama City to Miami - was fine and even friendly. But the entertainment food etc show less sign of change.","","","Business Class","","4.0","3.0","3.0","2.0","1.0","","","3.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","L Fisher","United States","2014-03-28","I waited in Port Harcourt airport for 10 hrs for a flight and we were never told a thing by Arik reps. The same I fly very frequently and I have not seen a worse airline. First you can't track the flights which wouldn't be so bad if there were any employees or a desk to find out what is going on but there isn't. In our case the flight was delayed 11 hrs. When we all showed up at the gate 11 hrs later our plane was no where to be seen and we waited with no information for another 2 hours. On our flight from NY to Lagos the planes air system was not switched on until we left the gate. The crew at least in my section did a good job to take care of us. On our flight from Lagos which was finally located and some crew from the airport loaded us on the plane there was no water soap or paper in the bathrooms. Half of the food was missing. On my return flight when I got to the airport I was told the connecting flight I was booked on does not even connect with the flight to NY in Lagos and doesn't leave for another 5 hours and that I could try again 2 days later but the same thing would probably happen. So they booked a flight connection that doesn't exist! I spent $1900 on a new flight out of SL on Brussels.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","D Hooper","Australia","2014-02-13","I waited in Port Harcourt airport for 10 hrs for a flight and we were never told a thing by Arik reps. The same story for the time the plane was arriving and when it did arrive my Emirates flight had departed Lagos at 2130. I made it to Lagos at 1130 and had to change my flight and get a hotel. A poor excuse for an airline and customer relations is even worse. I came back into Lagos and got delayed by 3 hrs again coming to Port Harcourt.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","O Amahwe","United Kingdom","2013-08-14","Return flight from Lagos Nigeria to London 13th July 2013. Departure was 3pm but didn't take off until 7pm. No information or explanation provided. Things got unbearable. Eventually staff advised the delay was due to lack of aviation fuel. This only angered passengers even more as it was clear this was a lie and has now become the airline's only excuse for delayed flights! Destination was meant to be London Heathrow but was informed just 20 mins to landing that it would be Gatwick. At this point there was no holding back the passengers (most of which had young children) and most refused to come down from the plane until provisions were made to get all to Heathrow.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","O Thompson","United States","2014-03-31","6 flights with AA in the past month or two. JFK-MIA: Arrived at check-in counter on time. Staff were friendly enough and seemed to be at ease but maintained proper professionalism. Flight waited 20 minutes at the gate before taxiing because of some missing passengers. Nice well maintained 757 seats were comfortable although not the best and flight attendants were nice. Rather bad entertainment. 2 hour flight landed in Miami with no issues. MIA-MGA (Nicaragua): Had roughly a 2 hour layover until connecting flight was scheduled. Everything went smoothly no complaints there. Flight into Managua was a little worse - 757 was a bit dilapidated and we had about an hour delay before taking off. Staff at the gate upon landing pointed us towards our destination and were very welcoming. MGA-MIA-JFK: Return flight went well nothing really remarkable. Everything was on time staff were nice and helpful seats were alright. JFK-LHR: On one of the older 777-200ER aircraft. Staff very friendly and professional. One of the flight attendants even went as far as to sit down and conduct conversation with a few of the passengers during the flight and gave off a very good vibe. Throughout the 6 hour flight the flight the attendants came around frequently and often were available to provide passengers with snacks and drinks whenever prompted. Seats were surprisingly comfortable and the flight wasn't even half full so almost everyone in Economy had the chance to fully recline across the 5 seat middle aisle (One of the advantages of the 200ER over the 300ER). Meals were actually pretty decent and I had few complaints. Fairly good entertainment with a selection of about 30 films and 10 TV shows. Flight landed smoothly and we were quickly on our way through customs and security. LHR-JFK: The flight was a little more crowded but there was still room to switch seats and there were a few open middle aisles to lie down on. Lunch was a small pizza which wasn't too bad. Flight landed smoothly and there were staff at the door to greet us. Would fly again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Robert Phillips","United States","2014-03-31","I was traveling home from Palm Springs CA. through Dallas. Flight was delayed 3 times through e-mail notification before any gate agent was seen. When I asked the young lady about our flight she didn't know anything. After a couple of calls she made an announcement. All I wanted was some info so I knew what to do next. After boarding and taxiing to the runway we were told we did not have enough fuel to make it around the approaching storm. Then the flight was canceled and re-instated in about 15 minutes. After we did land 6 hours late in Shreveport I called customer relations and they were not helpful at all. I was offered $200 toward my next travel.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Victoria Phillips","United States","2013-08-01","July 3 2013. New York City to Lagos. When we landed in Lagos we were told to fill out an Immigration form only to find out that we didn't need to fill out the form because we were transiting. Then told to go and get our suitcases. Waited 2.5 hrs only to be told that our suitcase had already been put on another plane. July 24 2013. In Accra Ghana told there was a delay on our flight to Lagos. Flight supposed to leave at 5.45pm flight did not leave until 8.30pm. When we got to Lagos we sat in the airport for 6 hours with no explanation as to why we were still in the airport. Told that once again the plane did not have fuel. Finally allowed to board. Flight attendants rude and had a nasty attitude.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","E Ofori","United States","2013-07-15","New York-Lagos-Accra return. The cabin crew was excellent. The Arik staff at Lagos airport were not the nicest people and they demanded money for everything. From Accra my group and I checked in as a group without any problems but because the folks in Nigeria wanted more Kobos and Nairas. In any case this will be my last flight on Arik unless major changes are made.","","","Economy","","6.0","4.0","1.0","4.0","4.0","","","4.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","F Ogun","United States","2012-05-30","Disappointment! This is my second time flying with Arik and service seems to have got worse. When I first travelled with Arik from NY to Lagos the television did not work on my flight there was a very nasty flight attendant and when returning from Lagos to NY the televisions did not work again so I was stuck on an 11 hour flight with children that cried most of the flight. Attendants were much more pleasant. Now my flight has been delayed for the third time tonight by Arik without any explanations! No one seems to care about customers. I wish them the best and hope they improve but as for me this will be my last time flying with them!","","","Economy","","3.0","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ant Richards","United Kingdom","2014-03-30","23 March. JAX to DFW to connect with a BA flight back to LHR (comment later). Aircraft MD83. I took this flight with very low expectations following past experience and general comments. Fortunately I was pleasantly surprised by the whole experience. Check-in at JAX was swift friendly and cruised past security in no time; was offered Fast Track and then again JAX is not the busiest of airports in the US. Unfortunately there are no lounges for premium passengers unless you are flying DL or their Skyteam partners. Boarding was relatively ordered. Was greeted with a smile (first impression counts) and shown to my seat by the friendly stewardess. Unlike many European carriers on their shorthaul aircraft's the premium cabins in this case do have distinct seating in their different classes. For the type of aircraft and duration of flight I would say it was quite appropriate - no use expecting a flatbed or deluxe booth for a two hour + flight. Once boarding was complete announcements were made hot towels offered followed by a choice of bubbly juice or water. Lift off was on time and flight pretty smooth most of the time. A few bumps here and there but that's part of flying. Service was above my expectations the stewardess was extremely friendly helpful and fully justified the premium escence of the cabin. Main and only disappointment was the food. Not bad but certainly not a First Class offering. On shorter Asian and European journeys the offering is far superior in a comparable cabin. On the other hand being a nut-allergy sufferer the pre-lunch aperitif of warm nuts was a no-go for me however this charming lady went out of her way to get me an appropriate (and definitely yummier) substitute - corn chips with a houmous dip. Landing was a bit later than scheduled but beforehand I was explained the best way of getting to my connecting flight. Surprisingly and with a mere 40 minutes to spare my bag even made it to my connection. Well done American!","","","First Class","","6.0","2.0","5.0","3.0","1.0","","","2.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D McDonald","Canada","2014-03-30","Only drinks were offered on flight. Not even a bag of peanuts. The man beside us tried to buy food but said they were basically out and we were only a few rows behind business class. Flying from Toronto and connecting in Miami. Lost our luggage on our connection to Costa Rica. Had to wait 2 hours in Costa Rica airport for lost luggage and said would have it later that night delivered to hotel. Wasn't there the next day and had no idea where it was. No one would pick up the phone at the airport. Finally got it the following morning when we were at another hotel 4 hours away. First and last time.","","","Economy","","1.0","3.0","4.0","1.0","2.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Rosati","United States","2014-03-30","Everything was fine except they did not offer any food in Economy class (you have to pay for some poor snacks). Our flight was at lunchtime. The ticket fare was $500 you'd think they would manage to fit a sandwich or slice of pizza in the budget. The Business Class passengers were served snacks hot meals and free alcoholic drinks. Outrageous.","","","Economy","","1.0","4.0","2.0","1.0","1.0","","","2.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","L Williams","United States","2012-05-27","Roundtrip from JFK to Lagos return to JFK last week. Although both flights left late they arrived on time. Excellent business class service. Food and service was great could not ask for any better service and flat beds afforded me a fine 8 hour nap both ways.","","","Business Class","","9.0","","","","","","","4.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Abe Ayo","United Kingdom","2012-04-26","No blankets provided until an 1hr into the flight staff were rude and blanket tossed at us without any form of gesture. No headsets throughout the duration of the flight expected to be staring at the screen without being able to listen. Over 3 toilets were out of service and toilets functioning were in a horrible state. When we pressed the call bell cabin crews ignored them for close to an hour. Return flight delayed 3 hours in Lagos. TV screens were not working and again no headsets. We kept complaining to cabin crew who reset the TV however never came back to check if it had started working. Again 2 of the toilets were also out of order. I believe this will be the last time I fly ARIK that is how bad a service myself and my wife received on our recent trip to Lagos Nigeria and back to London UK.","","","Economy","","","","","","","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","A Euba","United Kingdom","2012-03-07","Leg room on A340 gives a generous pitch and baggage allowance is a generous 30 kilos. Inflight entertainment was very poor. They didn't provide headphones I was told the IFE did not work in some seats. Eventually I was given headphones and told to try my luck quality was very poor. The food was very bland- and the portions small. I was within the first 20 and told the beef had run out. Crew were polite enough but I didn't get the impression of being greatly experienced. Fly Arik if you want a comfortable seat and have a lot of luggage if inflight entertainment food and service is important to you stay well clear.","","","Economy","","5.0","","","","","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Marc Fuchs","Germany","2014-03-30","Flight from RTB to FRA via MIA. Flight departed in Roatan 1hr delayed. After the immigration we missed our connection flight. So we had to rebook for the next day. Finding the airport shuttle to the hotel was very hard without any guidance. Rebooked flight to FRA via DFW was delayed for another hour so we thought it could get close again. So we asked for the gate for our connection flight. After reaching the gate we were told that this is the wrong gate and the flight is delayed or another three hours. All ground staff were rude and not willing to get us asap to FRA. The Entertainment system is not state of the art and sometimes not working. The crew were unfriendly. Food is a joke. Never again with AA.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-03-29","ORD-MIA on March 27. 737-800. Flight was packed and had Emergency Row window - my favorite seat 14F. Upon boarding F/A at door was all smiles - even joked with me while waiting for First Class passengers to get settled while I was at the door. Really fun group of FAs and all smiling. Flight was just about 3 hours and went by fast. Had cheese and crackers snack so not much but we all know the inflight catering in Economy is basically nothing so no complaints. Just bring your own food if you want something substantial. Nothing was shown on the TV's so not sure why - that's the only thing to really say was a let-down. Landed early and bag out quickly. Good job AA!","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-03-29","MIA-POS 28 March in Business Class. 757 had new seats and was 50% full so plenty of room. Departure was 1 hour late due to First Officer being 1 hour late to the flight (wasn't explained why but they kept us in the boarding area so we didn't have to sit on the hot plane). Flight attendants in Biz Class were great - super friendly and smiles. Purser came and greeted each passenger - and his partner FA was all smiles and anticipated your needs which was amazing. Food was really good - AA has changed its menu and very tasty and healthy. Flight was only 3 hours so went by quickly. Another ""Thanks for flying with AA"" from the Purser prior to landing. Keep up the good work American - really was excellent service.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","O Ogunbiyi","United States","2012-01-12","Flew to Nigeria on Arik return. My flights were most disappointing in Premier Class (Business Class). The meals were not particularly appetizing. There a long stretch of time between the first meal and the last the attendants refused to provide snacks to passengers who asked. They gladly offered alcoholic beverages but refused snacks. The entertainment system in the premier compartment (for a 13 hour flight) was not working. Given the cost of the flight the overall poor service this experience lead me to the decision to stop flying Arik Air. On arrival at both destinations my luggage which was tagged with ""Priority"" labels but were among the last pieces off luggage to exit the plane.","","","Business Class","","2.0","","","","","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","S Wilson","Australia","2012-01-01","London Heathrow to Lagos in Business. From check-in to arrival staff were very good. Arik offers entry to the Skyteam Lounge at Heathrow T4. Cabin crew on the Airbus A340 were friendly welcoming and took care of passengers. Aircrafts are modern and the cabins look new. Their premium product has full flat bed seats and duvets and large screens for inflight entertainment. Food is of a high standard of quality and presentation and again the cabin crews' attitude surpassed some of the major airlines. A a spacious lounge and bar on the plane is available for premium passengers. The flight arrived in Lagos 30 minutes early.","","","Business Class","","9.0","","","","","","","4.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","M Richmond","Nigeria","2011-12-07","Arrived at Cotonou airport for flight from Cotonou to Lagos at 04.20 hours. Flight scheduled at 06.20. The flight was cancelled but the truly dreadful thing was that passengers were informed by airport security. No representative from Arik Air bothered to appear at the airport to make alternative arrangements for passengers. I was forced to hire a driver at short notice to drive me to Lagos and inevitably missed my onward connection. Customer service about as bad as it is possible to imagine.","","","Economy","","","","","","","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Hannie Gamalen","Netherlands","2011-07-19","We have flown Martinair 3 times to Orlando. We have chosen Martinair because they are cheap and are the only one flying non-stop to Orlando. However it's a pity that you have to pay for personal entertainment in Economy whereas in the Comfort Class it's free. Further more the cabin crew on these flights were very helpful.","","","Economy","","7.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Sidal","Canada","2014-03-27","My husband and I travelled from San Juan to Miami and to Seattle. Nothing was offered in the form of snacks so forget about food. Such a long ride and the seats were very uncomfortable. We had to pay $25.00 for the checked bag. I don't understand how the airlines are getting so cheap. I looked online before I left and it said there would not be any charge for the checked bag. From Seattle to Atlanta and then to San Juan I travelled on the Delta Airlines and we were given snacks.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Gary Ho","United Kingdom","2014-03-26","MAN to JFK on British Airways ticket but American Airlines aircraft. Very old B757 aircraft that has not been refurbished. No seat back screens. Only two choices of meal (three on virgin Atlantic). Very average quality and small portion size. Dessert consisted of a couple of biscuits. Crew were pretty good. No complaints and flight was on time. Seating was cramped. Large number of seats converted to extra legroom but for a premium price.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","4.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","H Walls","United Kingdom","2011-07-11","I have just returned from a trip to Lagos Nigeria in Economy Class from Heathrow. I can not fault the aeroplane there was lots of leg room (and my partner and I are not short at 5ft10 and 6ft2) good entertainment selection and plenty of food and drink throughout the journey. All the staff were welcoming and the plane was clean. My only complaint would be that both food options on the way out were spicy Nigerian dishes (but this is only because I am fussy if you like spicy food you will love the selection) however on the way back there was a non spicy dish which was lovely. I would not hesitate to fly with Arik again.","","","Economy","","9.0","","","","","","","4.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","C A Dele","United Kingdom","2011-06-29","I have flown Arikair (both long & short haul) a few times now and got mixed experiences. The not so good experience was with the ground staff at Lagos in May 2010 when I was harassed & dispossessed of expensive perfume bottles (50mls each) with contents even less. I wrote a letter of complaint but never got a reply. Generally the services are fair but lack of online checking and ineffective communication has let it down. I can also observe that the aircrafts are flown 1/2 or less full most of the time and wonder why prices are still up.","","","Economy","","6.0","","","","","","","4.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","P Fisher","Nigeria","2011-05-02","Arik Air seem to have no idea of what customer service means and how their scheduling problems adversely affect the lives of their passengers. Arik Air schedule a return flight from Accra to Lagos for 1745. the flight almost never leaves Accra before 2100 (Accra Time) which means that you arrive in Lagos at 2330 at the earliest (there are instances of the passengers finding themselves going home from the airport at 2am (Lagos time). So a journey that is supposed to be a 45min flight now becomes 6 hours with no consideration of customer comfort from the airline. On the evening flight from Lagos to Accra I have experienced similar delays (with no information coming from the Arik ground Staff) for almost 3hours. I had to call the Arik Reservations line to get information repeatedly. In Accra no information is given on the delay no provision is made from refreshments or for the comfort of Arik passengers and on top of that you get treated like a nuisance because you have to ask repeatedly on the status of the flight as no information is given either over the information system or by Arik Ground staff.","","","Economy","","1.0","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D James","United States","2014-03-26","Flight #1361 BNA-LAX on 3/14/2014. 1st class AM flight and was offered Corn Flakes or Oatmeal? Isn't this 1st class. In this day and age I cannot believe this is the offering. Where is the fruit yoghurt or hot breakfast sandwich? Coach was offered nothing. Nothing to purchase not even a miniature snack of nuts. This was a 5 hour flight. I expect that length of flight to at the very minimum offer a meal that is available to purchase.","","","First Class","","3.0","5.0","4.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Brian Robinson","United States","2014-03-25","Flew on an award economy ticket RDU-LHR-RDU a very convenient route if you live in NC/SC or Southern VA. Both flights on time the food edible the service efficient if not enthusiastic the seats cramped and uncomfortable. AA deploys a 767-300 on this route a fine 20th century workhorse but woefully inadequate for the 21st century in passenger comfort and technology - only cabin ceiling monitors for in flight entertainment. The new AA/US combination will need to work hard in the future to match their partner BA and the others competing with them offering US to Europe non stops.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M James","United Kingdom","2014-03-24","LHR-JFK on my way to Rio and I found that the crew were very unpleasant and had a couldn't care attitude. The connecting flight to Rio was cancelled due to technical issues and a hotel was organised but we had a terrible time getting to he hotel as there was no one to guide or direct us. Very unpleasant experience both ways and the food was a joke too - serving a pizza for breakfast! It was take it or leave it as they had no other options. The crew looked so fed up to be there. I am doing the same journey again but this time definitely it will be a different airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","J van Rijn","Netherlands","2015-05-29","I was traveling for work to and from Amsterdam to Samos. I was seated on the first row with (even for the B737-8) a lot of space for my legs. Slept almost the whole time so for me this was a perfect flight. Cabin crew were very professional!","","","","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","M Lambek","United States","2011-04-02","Purchased round trip tickets from to Dakar to Freetown. Dakar to Freetown flight was 2 hours late. Our ticket for the Freetown to Dakar flight said Wednesday but when we went to the airport Wednesday morning we were told that our flight left the day before. We inquired at the Freetown office and they told us that they switched the day of that flight 6 months prior! Dakar office had sold us a ticket for a flight that did not exist! That left us to scramble and buy a ticket from another airline to make our connecting flight home. Not much of an apology either. If travelling in Africa you can expect more professionalism from a minibus driver and less snooty attitude too.","","","Economy","","","","","","","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","R Sanomi","United Kingdom","2011-03-01","We were due to travel from Abuja to London on 25 February - 3 days before we were notified the flight had been cancelled due to unscheduled maintenance. We attended their offices the following day and received the worst kind of customer service. Indifferent attitudes and a total lack of customer care. They couldn't tell us when next they were due to fly to London from Abuja. Neither could they arrange for us to take a flight from Lagos to London on Friday due to lack of information. It was as if no one knew what was going on and no one was bothered to find out on our behalf. They made it seem like it was our fault that the flight was cancelled and made no attempts to offer a rescheduled flight. Out of frustration we were forced to buy another ticket from another airline. To make it worse they are now refusing to provide us with a refund.","","","Economy","","","","","","","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","R Williams","United Kingdom","2010-12-13","Lagos to London. Thhe worst flight I have taken. Boarding delayed by 1 hour due to technical difficulties. When we did board there was no air conditioning and the cabin was unbearably hot. It was left for passengers to get water from the galley which was not freely offered. An announcement was then made that our direct flight would be stopping in Abuja to collect more passengers which resulted in what can only be described as a riot amongst the passengers. The cabin crew were incapable of dealing with the situation as passengers charged up and down the cabin changing seats and classes at will. After a further hour on the ground it took members of the public to pacify the passengers begging with them to return to their seats over the intercom. Eventually we did take off for the short flight to Abuja. On landing we were forced to sit for a further 2 hours without air conditioning and forced to sit through further unrest whilst the cabin crew watched on. At one stage they even threatened to leave the aircraft. Refuelling took a long long time. At this point we had still had no food and were helping ourselves to drinks. We landed in London 5.5 hours late with lame apologies and little remorse from the airline no help from ground staff with missed onward connections. I will never use Arik again.","","","Economy","","","","","","","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","M Danley","United States","2010-12-02","Dakar to Freetown return the flight was okay but the airline purposefully cheated us on purchasing the ticket in Dakar - and the return flight from Freetown was late in arriving spent more time than necessary on a stop-over in Banjul. Bottom line the service was marginally acceptable plane was modern - but they seem to be scam artists when it comes to ticketing. I would not fly Arik unless there is no other alternative.","","","Economy","","2.0","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Stephanie Walt","United States","2014-03-21","Stewardesses were extremely rude on every flight. I had 2 connections from Jacksonville FL to Long Beach CA and then 3 connecting flights on the return home. My carry on was well within the measurement requirements and every time it fit nicely under the seat in front of me. The bag carried my pillow so it appeared to be full. Upon boarding every flight I was harshly informed that ""it will not fit and would need to be checked."" One lady even tried to take it from me. I had to unnecessarily prove on every flight that it did indeed fit under the seat in front of me. After seeing for her own eyes one stewardess rolled her eyes and walked away. The beverage service was less than mediocre. Not one staff member appeared to be happy to be there.","","","Economy","","5.0","3.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Josphe Shu","United States","2014-03-19","I took AA4244 from DCA to ORD on 3/17/2014. Flight arrived on time but there was no space for the flight to park due to the only one bridge being broken. After waiting 45 mins flight finally got a free bridge. Several people missed the connection. AA could arrange the flight to wait for few mins as they already knew the flight was waiting outside for the bridge but they prefer to give us hotel and meal voucher. This has happened several times on my trip. If I could I would not take such an airline again. Very disappointed.","","","Economy","","1.0","5.0","1.0","5.0","3.0","","","3.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Maarten de Vries","Netherlands","2015-01-19","AMS-AUA-AMS. I regularly fly ArkeFly between Europe and the Antilles and what a huge difference between the old and worn 767-300 with barely enough space to breathe and the new 787-800 with more spacious seats PTV and a so much better experience. Furthermore the crew seems to enjoy the Dreamliner much more and even smiles are being made! Also the time of always being delayed also seems to be over. ArkeFly improved a lot with the Dreamliner and I even prefer Arkefly above KLM now as long as they fly the Dreamliner.","","","Economy","","8.0","3.0","3.0","3.0","3.0","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Andre Remmers","Germany","2014-10-12","Flight Cancun-Amsterdam October 2014. Aircraft was changed and passengers like us who had bought comfort class were downgraded to economy. Flight was a nightmare with screaming kids and non-existent flight attendants. Crew blocked some comfort class seats for themselves while passengers who had paid for them flew economy. Do not fly with them!","","","","","","0.0","0.0","0.0","0.0","","","0.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","S Rossi","Netherlands","2014-09-17","I flew from Schiphol to Jamaica with ArkeFly. The aircraft was old dirty and noisy. There was minimal legroom which can make a long haul flight very uncomfortable. But the worst part was the flight attendants never have I ever met so many rude flight attendants during one flight. As a passenger you are expected to feel very sorry that you came to disturb the flight attendants during their flight. If you ask for pillow or blanket all you get back is very rude words and eye-rolling you don't feel like a paying customer at all. Also the flight attendants didn't speak English even when I told them that I don't understand Dutch. Unfortunately I cannot recommend ArkeFly to anyone.","","","","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","D Davis","United Kingdom","2010-11-03","The worst airline I have ever flown. Nice new aircraft (ex Kingfisher Airlines) but nothing works - including the crew. Flight was 2 hours late and the service was very poor for an airline that markets itself as 'World Class'. I went to ask for water and the Cabin Crew was asleep.","","","Business Class","","","","","","","","","1.0","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","M Baughman","United States","2010-04-28","Lagos to JFK Business Class. New A340 the seat was lay flat and fairly spacious. Cabin almost empty while Economy was full. Even so the crew had trouble remembering to bring my food and never got around to headphones. The food they remembered to bring was fair to good. In seat power made up for thin AVOD so one could watch computer movie. Seat controls a bit contrived but functional. Arik was only airline in Lagos to take a credit card even though the purchase process was painful. Check in very confused but that seems to be the Lagos airport staff. Still a better experience than the US airlines international service.","","","Business Class","","7.0","","","","","","","1.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","John Lundquist","Belgium","2010-01-17","Have flown several times between Lagos domestic (Old terminal) and Warri. Flights on time and flight attendants attentive and friendly. Be warned that you'll have to hunt down your gate at Lagos if you want to be sure of catching your flight. It's not unusual for staff to just wander off for no announcements to be made and for passengers to be running across the runway at the last minute with their baggage in hand. On one occasion a Dutch wetlease service was used from Warri to Lagos older but it was a comfortable plane with one Dutch and one Nigerian FA both friendly and professional. The safety briefing was even done a second time as one passenger point blank refused to pay attention the first time and wouldn't remove their earphones. Food onboard constituted a carton of five alive juice and either a pain au chocolate or the standard Nigerian mystery meat pasty. Good luck with that one. Security at Warri as corrupt as anywhere else in Nigeria. Despite the airport being funded by Shell don't expect any special attention if you work for them though here they are particularly aggressive rather than the usual passive begging.","","","Economy","","7.0","","","","","","","4.0","1"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Daniel O'Donoghue","","2009-11-08","Heathrow - Lagos and Lagos - Banjul. Very positive experience on every flight - both in economy and business (premier) class. LHR-LOS service excellent new aircraft flat beds in premier class - fares are more reasonable than BA and Virgin Atlantic. The issue is with their booking arrangements - you can make a reservation option online but then have to telephone to confirm and pay for the flight by phoning their London office (in my case). Also a lot of UK travel agents have difficulty booking Arik Air flights.","","","","","7.0","","","","","","","","0"
"arik-air","/airline-reviews/arik-air","Arik Air customer review","Kingsley Utande","","2008-01-05","Flown with them severally especially on the ABV-CBQ ABV-ENU ABV-BNI and occasional ABV-LOS route and there is still a lot to be done with regards to their customer service. Their ticketing and reservations (you can't purchase online unlike VK and AJ) systems leave a lot to be desired. Its usually chaotic at the purchase points and the ground staff are more concerned with barking orders at intending passengers. The inflight service is a continuation of what obtains on ground. Its a real shame for an airline that has such competent pilots and excellent equipment. They have to improve their act because in Nigeria they are becoming a byword for poor customer service and that has started affecting passenger loads. I only fly them because they offer direct flights to my major areas of operation.","","","","","2.0","","","","","","","","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Leech Tim","United Kingdom","2014-03-19","I would just like to echo the views of A Forrest (Mar 17th). My wife and I have returned from a long weekend in the big apple so endured MAN-JFK return flights over the last few days. The most antiquated substandard long haul flight that I have taken for a long time! I'm not saying that I will never fly AA again but if there is a choice then AA will not be my first!","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Eric Greek","United States","2014-03-17","3 flights with 3 problems in less than a month. First bad weather cancels flight which can hardly be blamed on the airline. Not being able to even reach an agent to rebook for 48 hours and being forced to use an alternate airline to make meeting. Most definitely can. Second sat on tarmac for an hour waiting quite literally for a piece of paper certifying weight and then being forced to return to gate and refuel when minimum safe fuel line is broken was not fun. Having to literally run to connecting flight is even less fun. Especially when a comfortable wait was programmed into original flight. Third went to check in for overseas flight booked by government and after standing in line (no military bypass in system for check in) was unapologetically and without assistance punted to partner airline to stand in line for another hour. Because people who ticket with AA are just supposed to know this - particularly when standard check in procedures block military travel and leaves you stranded. Do the airlines really think making people wait needlessly and unapologetically is a good thing?","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Forrest","United Kingdom","2014-03-17","Manchester-JFK. Cannot believe there were no monitors in the back of the headrests instead monitors on the ceilings so far away you could barely see. The so called inflight entertainment (1 film for a 8.5 hour flight) broke after 10 minutes of starting and was off for an hour then anyway. When the ""food"" turned up I was given some cold pasta as there was no chicken left so it was this slop or nothing it was inedible so left it. On the way home there was a 2 hour delay and a gate change from 1 to 35. This time I got chicken but service was done in the dark and again only one film for a transatlantic flight so no distractions there or back which meant plenty of clock watching. This was my first time with American airlines and I can honestly say its the most prehistoric long haul flight I've ever had the misfortune to get on.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","2.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","J de Graaff","Netherlands","2014-09-06","Flew Amsterdam - Aruba - Amsterdam (OR363 and OR 364) in July 2014. The outbound flight was on one of the old 767-300's a noticeably old and used aircraft (approx. 25 y/o). The seats in economy provide just enough legroom and you indeed have to pay for everything. Since the flight was only around €50 cheaper than the KLM alternative I would not recommend this one especially due to the old and noisy aircraft the charter flight customers (many crying children) and relatively inattentive crew. However the return flight was a brand new 787 Dreamliner aircraft in which I chose to fly Star Class. The difference is huge. The aircraft is quiet spacious and the seats and service in Star Class are much like Business Class with other premium airlines. You pay €270 for an upgrade which is decent value for money. All in all I would only fly Arkefly (long distance) again if it would be in the 787.","","","","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","F Mohammed","Canada","2014-08-26","Flight # 396/395: We flew from Toronto to Amsterdam in August. The flight was terrible. We requested 3 vegetarian meals. We did not get our vegan meal until our return to Toronto and to add insult to injury they provided only two meals. Then the steward decided to inform me it was my fault I did not order for 3 passengers. I have proof the request was made for three passengers. Instead of apologizing for the error they diverted the error onto me. For a 10 hour flight and for the price I paid I expected better food drink and entertainment. I'll never recommend Arkefly.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","C Reid","Netherlands","2014-03-24","OR365 27/2/14. OR366 13/3/14. We flew from Amsterdam to Bonaire in March 2014. The flight itself was ok but for the price we paid we expected better food and drink than we received. For the 10 hour overnight return flight we waited 2 hours for a small dinner (without drinks service in between) including one tea/coffee/juice. That was it! The only other drinks service was in the morning (2 hours before landing while most people were still asleep) where we had to pay for tea or coffee! We also had to pay extra for the Entertainment system which had a very poor selection.","","","Premium Economy","","5.0","2.0","3.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Matar","United States","2014-03-14","I flew from IAH to ORD my next flight was at 9.30 but I couldn't get off the plane because we had no space for the aircraft I told the flight attendant to let them know that I was running late. She didn't care so ended up missing my flight. Poor service poor attitude poor everything!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Y Gilje","Norway","2014-03-13","AA51 on two occasions. 6th Jan and 9th March 2014. As a seasoned traveller countless delays and negative experiences I still go about it with a smile. The negative experiences that I have I often just take with a smile. Not so this time. American Airlines provoked me so much on my last flights with them. I travel often in both economy and business as a paying customer. This time I was in business class with ""The New"" American and their 777-300ER. The product is great so is the food and the IFE. But the crew of AA are a disgrace. From the moment I stepped on the airplane an aura of unwelcomeness was hanging in the air. The crew were stressed and did not have time for anything but to run. No smiles nothing mostly just grumpy faces. After a dinner service that took forever to get going and that was served with a slap in the face I went to their famous buffèt of snacks to have some water and some fruit. As I did that one of the two flight attendants sitting there asked me: ""Didn't you eat already?"" I stood there feeling unwelcome. I don't pay a business class ticket to be met by such an attitude. It is simply incredible how unwelcome AA crews can make you feel on their long-haul flights. I'd much rather have bad food and IFE but a smiling friendly and service minded crew.","","","Business Class","","1.0","5.0","1.0","4.0","5.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Cooper","United States","2014-03-13","I booked travel 2 months ago for my wedding. The day of the trip American Airlines cancelled the flight and put me and my fiancee on a flight 10hrs later (in different seats) when they had other flights available that would've got us there sooner. After they flew us to our connecting flight they delayed it another hour. I normally fly with Southwest I will never make the mistake of flying American Airlines again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Conrad Kickert","Netherlands","2014-01-07","Flew Amsterdam - Orlando - Miami. There are many signs that Arkefly is simply not a proper airline but just a charter operator. It goes beyond the nickle and diming that other airlines do although Arkefly takes it to a new level. The fun started a day before flying: a text message that the plane would be departing two hours late. On with the seat assignments: you have to pay for those and in a strange move you can't check in online unless you paid for a seat. At the check-in counter they had to call operations for a half hour to get me a seat only for me to find out on the plane it didn't exist. The other thing I found is that the plane was quite old (no proper overhead luggage storage) and seats were cramped old and hard as a rock. Charter flight so lots of really loud crying kids. Up to you if you mind. I flew economy comfort leg room is pretty good. As others mention everything has to be paid for except one meal and drink. No complaints there I knew that was the case and I feel that prices were reasonable. By the way don't bother to pay for IFE the selection is pretty useless. Less palatable was the fact that we were significantly delayed due to two passengers being not being admitted to the US at Orlando (stopover en-route to Miami) who were promptly put back on the plane to fly to Miami and onward to Amsterdam. If Arkefly would do passengers pre-checks in Amsterdam like grown-up airlines this wouldn't have happened.","","","","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Scott Sumo","Netherlands","2013-11-04","It is a terrible airline. I flew from Amsterdam to Sanford Orlando. The seats were just terrible. You have to pay for everything. I flew comfort and I expected to have more extras then economy but it was just the same. You only get one meal and water. If you would like a snack or just a coke you will pay for it. I couldn't sit properly in my seat I had to turn myself and lay on my side. Because otherwise I would have been seated at my fellow passengers lap. I do not recommend this airline. And please do not consider to upgrade your flight it isn't worth it. The crew is very unprofessional and will help you with nothing. It's all self service.","","","","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","L Berg","Netherlands","2013-10-28","Orlando Sanford - Amsterdam September 27 2013. We flew back to Amsterdam with a 767-300 with winglets. The service on board of the personnel is professional. Legroom in Economy too. We reserved seats in the middle row they have the same leg room as economy comfort the latter is more expensive and has nothing more to offer than economy. The problem with this airline is not the legroom but the seat width. 16"" is way too narrow for such a long flight. We two adult males (5'11"") who sport a lot not overweight sat shoulder to shoulder. We had to move our body the whole time because the seats are extremely narrow. People at the window seats had less legroom but can rest against the window so they had more comfort. The narrow seats made the flight very tiring and stressing. We knew Arkefly is cheap but we didn't expect this. They cram one extra seat in width so instead of a normal 2-3-2 you get a 2-4-2 A330/787 setup in a narrow 767. Together with having to pay for every drink or additional food this made a very uncomfortable flight. Even the coffee had to be paid for only water was for free but that tap was next to the toilets and looked dirty with calcium attached. So despite the professionalism of the cabin crew we will never ArkeFly again. We read somewhere Arke is going to cram also an extra seat in de 787 like this. Their 787 goes from 2-4-2 to 3-3-3 777 setup. Horrible! In the end with paying extra for drinks and food and reserving a seat we were better off with United or Delta.","","","Economy","","5.0","0.0","0.0","0.0","0.0","","","0.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Jones","United States","2014-03-12","Flew NRT-ORD in Business AA 154 on March 10. The seats and service (apart from inflight entertainment) remain not as good than the Japan Airlines flights on the same route but I saw a real effort to improve. I often find Chicago-based AA cabin attendants particularly surly for some reason but this trip I was blessed by having an outstandingly efficient and even pleasant Japanese cabin attendant who looked after the Japanese speakers as well as me very well. The connecting flight to BOS AA 2474 had at least as good cabin crew and the pilot even shook the hands with the passengers in First before the flight started.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Flaherty James","United States","2014-03-12","The newer American Airlines triple 7 with the 2-5-2 seating configuration is a very uncomfortable in economy class. On a recent flight from Buenos Aires to Dallas/Ft. Worth my legs were touching the seat in front of me and so were my wife's. I am about 6 feet and my wife is 5'8. The American 767 from Dallas/Ft. Worth to San Francisco had more leg room. I do not recommend long haul flights in the triple7 in the 2-5-2 configuration.","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Richard","United States","2014-03-11","I no longer fly American. I was Platinum for 12 years but I can no longer deal with their customer service their change fees and their attitudes. Flying on American is tough enough but if you have an American Eagle leg in your trip you are likely to face delays slow baggage service and attitudes that are even worse than that of other American employees. Eagle will also tend to push your price up I have chosen to speak with my wallet and to stop giving AA my money.","","","First Class","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Goel Satish","United States","2014-03-10","Very bad flight experience. Though I was booked in Business Class the seats and taking care of food preference was horrible. My in seat entertainment system was not working. Also on top of it the control to call the attendant was not working. Even the reading light on the seat was not working for a major portion of the flight I could not read anything. I had in advance booked an Asian Vegetarian meal. I was informed that the meal had not been arranged. My seat was moving I was not sure that the seat was fully in upright position at the time of take off and landing.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","T Welten","Netherlands","2013-07-08","Flight Amsterdam - Kos. I booked premium comfort class. Because of technical problems they changed planes. I didn't get the premium comfort extra's I had paid for. They had no solutions with a bad service.","","","","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","J Murphy","United States","2013-06-11","Definitely the worst option. No frills works for flights less than 2 hours only. Transatlantic on an older smaller plane with very limited entertainment and food options is not worth the savings. By the time you pay for all the luggage fees seat fees and food/entertainment your savings go from $200 to $100 (approx). Also you won't get any miles on your credit card or miles on your preferred airline because they only accept wire transfers! Forget to mention that the wire costs are $40-$50.","","","","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","B Sandy","Germany","2013-02-18","This airline is the worst for transatlantic flights in my opinion. I took a flight to Natal Brazil this February. The airline charges for everything €10 for a personal entertainment kit (otherwise no TV for 9.5 hours!) €25 to be able to get an assigned seat €350 for a Coca Cola only water coffee and tea is free of charge. No blanket only one meal served. I don't have a problem with airlines charging for extras - what Arkefly calls extras would be included standard in every other transatlantic airline. Furthermore the seats are terrible I booked their Comfort Class which is just as small as economy in any other airline. No priority boarding etc the only extra I got was a €1 headphone to listen to the radio. I personally think that Arkefly uses the same planes as they would on a flight within Europe. Those are just not up to standard if you have a 9.5 hrs flight to Brazil!","","","Premium Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ted Chigaros","United States","2014-03-10","Flew on AA1617 last night from ORD-LAX on a new 737-800 sporting AAs latest interiors all leather seats in First and Coach. The new colors seating and IFE systems are pretty outstanding. My congratulations to AA for continuing to add new aircraft and upgrade their aircraft interiors. It makes for a much more enjoyable flight experience.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mary Dvorak","United States","2014-03-10","This is a comment about the ""new"" American Airlines (American/USAir). My wife daughter and 15 month grandson flew USAir Express from Washington National to Louisville yesterday for a special occasion. They took off more than 2 hours late because of a broken toilet on the commuter airline (USAir Express). Today they were scheduled to fly back on American Eagle from Lousville to Washington National on a 1.25pm flight. First flight was delayed until 3.30pm and now cancelled with no alternative until tomorrow. So now they are driving back. We will do everything in our power to avoid flying the ""new"" American.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Damron","United States","2014-03-07","I fly about 5-12 times a year so it's not a lot but it's not a little either. I've done international and many within the USA. I have never flown with AA but I will from now on. I usually only fly us air but I'm on a flight from CLT to Dallas/Ft. Worth and it was the most comfortable short distance flight I have taken to date. Other competitors don't even come close. (I'm comparing only to those flights within the USA and mid-size) the seats were comfortable the staff nice and each seat has a TV in front of it. Well done for changing my mind!","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","M Feldman","Netherlands","2012-12-12","Went to Miami with Arkefly. Premium Comfort was good for the price back home comfort class was also good and no delays. I read all the reviews and was nervous but everything was fine. It's not very expensive so don't expect too much.","","","","","7.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","T Salesman","Netherlands","2012-11-25","Flight to Hurghada with a stop in Sharm el Sheikh. With a 737-800 in sardine configuration the flight was terrible no space for your legs and seats recline no more than about 2 cms. If you are over 1.70m this is extremely tight and for a flight of 5 hours that is just not acceptable. On the return flight from Hurghada (which was delayed for more then an hour) we paid 6 Euros per person to book a seat which we found was already occupied by people that got onboard in Sharm el Sheikh. Not even offered a free drink for the delay. Never again. Food and drinks are limited and overpriced and comfort and premium comfort classes are a joke on 737's.","","","Economy","","","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Marcel Karsten","Netherlands","2012-11-14","Amsterdam to Mombasa. Paid extra for comfort class and was given the row in front of the emergency exit where the seats could not recline at all. Therefore even worse comfort than sitting in economy class.","","","","","1.0","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","T Bos","Netherlands","2012-10-25","Since the Star class was changed into Premium Comfort the level went down dramatically less space between the chairs much smaller seats. Especially on long haul it is two steps back but price is almost the same level. Staff friendly and helpful.On European flights the additional money between comfort class and premium comfort is a waste.","","","","","2.0","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","I Dzhur","United States","2014-03-07","IAH to LGA via Chicago O'Hare on March 6th on a redemption ticket. Both flights were on-time. Easy checking and Priority AAccess helped me to get quickly through security and to board the aircraft early. Very smooth and organize boarding both flights arrived early. Great cabin crew comfortable seats and generous legroom. Definitely recommend flying AA.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Charles Stewart","United States","2014-03-07","Can not believe they tout new planes yet can't have a consistent onboard experience. I fly 2 to 3 times a week on AA and I never know what my flight will entail. Poor options for entertainment. If you are lucky enough to have internet on a flight you may or may not have the ability to rent a movie or show which I am happy to do. Yet I get on the new airbus which honestly is just as bad as their ancient md-80's and I can either stare at the broken monitor I was given where the sound doesn't work or like the passenger next me the screen was completely broken and would not display correctly. I get on gogo and it won't allow me to rent anything yet surf on a slow and labored internet connection. How can you not bring a consistent options to those that fly you the most?","","","Business Class","","1.0","3.0","4.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Park","United States","2014-03-06","Flew on 2/27/14 from LGA to MIA on a US airways code share flight. Aircraft was newish Boeing 737 800. Seats were comfortable with adjustable headrest with plenty of space between my knees and seat in front. They were comparable to United's economy plus seats. Service was friendly and professional. The aircraft had wifi which could be purchased and the bandwidth was more than adequate for getting email and work done. All safety announcements and instructions seem to be pre recorded in a voice with a a neutral calm tone. As is the case in most US domestic they only have beverage service but they give you the whole along with glass as oppose to UA where they only fill the ice filled plastic cup. Inflight entertainment consisted of overhead monitors with requirement to purchase headphones however wifi availability made up for this.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","A Verrall","Belgium","2012-09-23","Flew from AMS to Aruba still have to make the return flight Monday not looking forward to this at all - although at least we have comfort class for the return flight-Row 27. Arrived at Schipol early to avoid traffic delays etc could not check bags in despite already having checked in online once at boarding gate no system no control just a big mess. On the plane we had the last row of seats these hardly reclined at all with little room in front this was no fun for 10 hours. Paid online in advance for entertainment yet had to wait for more than an hour for it to be turned on due to our last row seat - choice of films not good at all. Crew very overworked and did not care at all. Gangway between seats so narrow that if you sat in aisle seat you had constant knocks from crew or passengers walking up and down. No mention that flight would stop in Curacel then got turfed off the plane had to go through customs then queue again to get back on-free seating for this last part of the flight also. Storage was poor on lockers had one of bags placed at the other end of the plane and due to narrow aisle was very hard to get to as the aisle blocked by staff So for the return lest hope Comfort class and row 21 proves better? Thinking of upgrade to Premium Comfort but not sure it is worth it?","","","Economy","","2.0","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","W Pechler","Netherlands","2012-09-04","Used ArkeFly for two holidays this year: Las Palmas Gran Canaria in May and Mombasa Kenya in August/September. To Gran Canaria was a very pleasant flight we unexpectedly all had an own personal entertainment screen in the headrest and on our return journey too. Therefore we expected to have them on our 11 hour long intercontinental flight to Mombasa but surprisingly we did not real letdown. Our seats (row 15 before the emergency exits) were said to have 'limited reclining capability' but they did in fact not move one inch at all on the journey there they did recline a bit on our red-eye back. We flew comfort class which is really worth the additional charge (15EUR per person per flight). The 8 centimetres extra are the difference between sleeping fairly comfortably or cramped and the night comfort kit really helped me get some rest. Out of the 4 flights 1 was delayed but it was only a little over an hour and they caught up a with quite a few of the lost minutes. Clean planes easy self service luggage check-in friendly staff reasonable prices for airplane food and always good landings so I'd use them again.","","","","","8.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","A Delft","Netherlands","2012-08-07","We used Arkefly twice this year departing from Amsterdam: once to Curacao return and once to Antalya Turkey return. Out of the 4 flights 3 were great and one really bad. The intercontinental flights and one flight AMS-Antalya: enough space in the airplane friendly staff and service quite good (despite the plane being 100% full on both flights). Limited choice Inflight Entertainment (IFE) but one could find something to watch. Food usual plane stuff one meal free extras with payment. Departure times perfectly respected smooth landing. No complaints. We flew comfort class. We loved the facility of being able to check in our luggage from the long term parking building. Brilliant idea thank you. No waiting lines no carrying luggage to the departure desk. Last flight Antalya-AMS: not enough leg space tiniest airplane ever we flew packed. No food or drinks for free. NO IFE. Departure times respected. All in all: would fly again intercontinental would hesitate a bit for short distance flights.","","","","","8.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","L Hackl","Germany","2012-06-26","AMS to MIA on 6/18/12. I didn't know this airline before and I was a little concerned. They upgraded me for EUR 96 to their comfort premium class. Everybody was very friendly and professional the 767 was very clean excellent food and service. I'm very impressed and I'm looking forward to my flight back to AMS.","","","","","10.0","","","","","","","4.0","1"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","T Reid","United States","2015-07-29","Short flight from TLV-AMM. Check-in agents friendly and courteous. Flight boarded from a bus driven from a ground-level gate that was very warm. Seats were small, overhead lockers dirty with scratches and seat covers had seen better days. Flight attendants passed out crackers after we boarded then gave out water inflight. We arrived about 15 minutes early and were bused into the terminal at AMM. I would fly again only because their schedule allowed me to leave TLV at 5.30pm and arrive in AMM before sundown. However, I would think twice about connecting over TLV, the transit area was closed when I arrived, and I had to stand in line for over an hour at passport control to go check in upstairs.","ATR-72","Solo Leisure","Economy","TLV to AMM","5.0","1.0","2.0","2.0","","5.0","","2.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Segal","United States","2014-03-05","JFK-MAD return. Both flights on time and fine. 757 used which meant tired outdated and unusable IFE from drop down screens in the aisle. Be warned if in window seat you will not be able to see the entire screen. MCE seating wonderful to provide extra leg room on these long flights. Exit row seat seemed thin ended up sitting on my pillow for most of the flight! Crew on both legs were good return trip they were smiling and engaging. Something not expected often! Food acceptable but let's be honest-nothing to travel for! Multiple drink runs welcomed.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Barbieri","United States","2014-03-04","AA does not care about its customers or understand why getting customers to their destinations on time matters. AA Flight number 132 was cancelled after sitting on the plane for 40 minutes due to a mechanical issue with the aircraft. The AA flight crew knowingly boarded the entire flight of passengers even though they knew the black box/communication box to the flight deck tower was broken and required repair. Many passengers had a connecting flight out of Dallas Fort Worth airport the destination for AA Flight 132. After 30 minutes of waiting with no information the flight crew informed us that the plane had a mechanical issue and the repair was being made. 10 minutes later the flight crew announced that the repair could not be made and the plane would be decommissioned. Asked to de-plane and had to wait another 10 minutes. Finally landed in Dallas. I ran through the airport and we were able to make the second flight (not our originally scheduled flight) and we made it. Flight attendants on this flight (AA Flight number 2467) were not helpful. No crew member helped us move overhead bags to get our bags up or helped communicate to another passenger to move his jacket down or a small bag that should be under such passengers seat. We finally landed in Los Angeles. We lost the chance to get to Honolulu on Saturday February 8 as planned and paid for. After waiting in line we received our voucher for one night at the airport Holiday Inn in Los Angeles and a $39.00 voucher for dinner for 3 people and an $18 voucher for breakfast on Sunday Feb. 9 also for 3 people (in LAX!).","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","L Ruiter","Netherlands","2012-05-15","They have a new policy that no seat must be left empty yet their planes have rows of 3 seats. So if you are travelling with a group of 2 you are not allowed to sit next together as long as there are free single places or you are willing to pay 100 euros extra. There is nothing premium about their premium class. Unfortunately if you are flying from The Netherlands you have no other option for most tourist locations.","","","","","1.0","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","V van den Berg","United States","2012-03-21","They charge for everything and notify you of additional stops after you book. It made things extremely difficult with a 2 year old. I had to pick up luggage upon arrival in the US and recheck it for the remainder of the flight. My purchased seats were not available to Amsterdam. The reason I paid extra for seats was to be close to toilets with my son. On the return to Miami we were given the wrong gate number and no priority (toddler) boarding. Staff were very rude.","","","","","","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","M Massini","Netherlands","2012-03-06","Unfortunately Star Class has been replaced by so called 'Premium Class'. Flying from AMS to Natal/BRA return it was not a good experience. Seats are small and uncomfortable food very average and full plane had to do with 3 toilets. There was one near the 'premium' area that resulted in continuous queues of waiting travelers in the aisle. Flying back my partner and I wanted to ensure seats near one another and for that we had to pay extra! The service level does not at all equal Star class. I need to look for another airline flying NL-Brasil.","","","","","2.0","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","R Dijo","Netherlands","2012-01-27","MIA to AMS Jan 2012 on B767. Very good service onboard flight was on time. We had severe turbulence on this flight and I expected a remark from the captain at this point. Price/Quality excellent EUR400.","","","Economy","","9.0","","","","","","","4.0","1"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","M Richards","United States","2015-04-12","Flight 2822 26 Mar 2015. Does a fine job getting people on board giving them a drink and landing safely. As Israel's traditional 'inland' airline the best you can hope for is comfortable seat (its comfortable enough at least on the 757 that I rode) reasonable timliness and a glass of water on a 35 minute flight. All provided.","","","Economy","","10.0","4.0","4.0","0.0","4.0","","","5.0","1"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","Gräber Danny","Israel","2015-02-24","Flew from Tel Aviv SDV to Eilat ETH and back in February 2015. SDV-ETH with ATR-72 a 40 minute flight. Service was a cold drink and crackers. ETH-SDV with Embraer-195 30 minutes. Opted for business class for 40 shekels extra and it was worth it: Got a sandwich salad and a cereal bar. There was an open bar like on international flights. This service is currently available only on Embraer operated flights. Both flights were on time and the FA were very nice.","","","Economy","","9.0","4.0","5.0","3.0","1.0","","","5.0","1"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","Paul Canessa","France","2014-05-11","TLV-CDG. The plane was supposed to leave at 1.20 pm but a combination of security delays and plane problems (the plane's electricity supply shut off suddenly during the safety video showing) had us leave the terminal at around 1.45. That was deemed to be too late for a take off as Ben Gurion airport shuts off every night. We were brought back to the crowded terminal area where we slept on the floor on a cramped area with only one restroom and finally left at 5 am. Only a very few apologies very clumsy ones at that were addressed to the passengers. Food was cadaverous (a soft drink and a disgusting-looking plastic-wrapped sandwich). No compensation for the incident I will never fly with them again.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Lemon","United States","2014-03-03","SNA-DFW on AA mainline in first class DFW-LFT on AA Eagle in coach. This would have been an on time departure however during a strong storm our B737-800 aircraft was struck by high winds just before push back. Maintenance was called and an inspection was made with no damage noted. The flight crew kept us fully informed and drinks were served in first class during the delay. We finally took off through very turbulent weather. The crew kept us fully informed of the weather conditions as the flight attendants had to remain seated for quite some time due to the turbulence. Once past Palm Springs the ride became very comfortable and dinner was served. The ""teriyaki beef with sugar snap beans and sticky rice"" was unremarkable although the salad and dessert (freshly baked and still warm chocolate chip cookies) were fine. The red wine from Washington state was fine as well. Cabin service was excellent. Due to strong tail winds we were only about 15 minutes late arriving in DFW and I made my connection to LFT via AA Eagle with no problems. Early arrival in LFT and my checked bag arrived on the belt quickly. All in all a terrific job by AA and AA Eagle.","","","First Class","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Montoya","United States","2014-03-03","AA 1122 - horrible plane. Seats were extremely uncomfortable even though the seat next to me was not occupied. If you ever have a choice - never choose this flight from Bogota to Dallas. The in-your-face screen in my seat did not work! None of the crew cared about it.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Stu Stanton","United Kingdom","2011-12-23","Flew back from Barbados to Newcastle after a Thomson Cruise. This was probably the best Thomson flight we have had there were complimentary drinks entertainment newspapers etc and I have to say the food provided was good by airline standards. The plane was a 767 and probably only a couple of years old. I would have given 10 for satisfaction if it had not been for a 2 hour delay.","","","Economy","","9.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Tom Bisignano","United States","2011-11-29","I flew from Orlando to Amsterdam in premium comfort class. The flight was actually pretty good. It was on time convenient priced right service was good and the food not too bad. If you compare it to the major long haul carriers ie Delta Lufthansa Virgin etc you will find some areas that do not compare..ie the seats only recline they do not lie flat no power for computers older planes and basic service is offered not over the top like some carriers. I would recommend this carrier as a low cost alternative to the big airline companies.","","","","","7.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","I Bekking","Netherlands","2011-10-13","CUR-AMS-CUR Premium Comfort Class worth the extra EURO 200. 2x3x2 seats configuration instead of 2x4x2 (on B767). Enough legroom. Only 5 rows with own cabin staff. Welcome drink 2 good meals snack alcoholic and non-alcoholic drinks included. One minus: even though the distance between the seats is big the seats cannot recline any further than in the other classes.","","","","","8.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","T Bos","Netherlands","2011-05-24","ArkeFly Star Class to Dominican Republic and to Curacao. The planes are very old and so are the seats. There is space for star class seats and good service compared to price of the ticket. The staff was friendly and helpful.","","","","","8.0","","","","","","","4.0","1"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","Mike Dulberg","Israel","2014-04-21","We paid over $600 from Tel Aviv to Barcelona and got nothing but a drink. They also didn't accommodate our requests regarding travelling with a child. The crew were not nice the hostess was bitter and not helpful. We will never fly with them again. It is preposterous to pay such high fare for a charter and not even get a bag of pretzels.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","S Rose","Israel","2013-08-18","TLV-KOS Island Greece-TLV. Full B757-300 each way. 1 hour 20 minutes ride. Crew very efficient in distributing a chocolate muffin and a glass of water to all 270 passengers. Then they sat down in their crew rest seats which where in row 3 smack between passengers and enjoyed a full hot breakfast. You would expect them to eat discreetly in their Galley. They then sold duty free which has great deals. On this portion of the trip it seemed like passengers were unwelcome. On the return flight the crew were more dedicated to service. Again duty free sales. All announcements friendly and clear good Hebrew and English. Nothing amazing nothing horrible. They just went through the motions.","","","Economy","","7.0","3.0","3.0","2.0","0.0","","","4.0","1"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","Denis Margolis","Israel","2013-05-26","We flew from Tel Aviv to the island of Crete. Flight delayed by 8 hours. On the plane got a glass of water and small cookies. Will never fly this terrible airline.","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Philip O'Connor","United Kingdom","2014-02-26","Flew from LHR to DFW to make a connection to Mexico. They use the new 777-ER on this Dallas route. It was my first time to fly this aircraft and it's really great. I think it now must be the best business class product on the transatlantic - much better than BA. The seat is really comfortable. Great if you are travelling alone and get a window seat and you have complete privacy. The FA looking after me was very friendly and attentive. The International Terminal D at DFW must be the best international transfer experience in the US better than most European airports. AA system of tagging your baggage straight through to the final destination outside the US (ITI) is excellent.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ben Thomson","United Kingdom","2014-02-26","This was our first and last time will be flying with AA first with the 2 hour delay that wasn't their fault but we did not get a phone call like other passengers there was no cabin crew when we boarded the plane nor did they do cabin check (both journeys). We asked about upgrading to business class we were told it was full yet there were some empty seats and 2 of the cabin crew were in them. My mother and I both paid £75 each for extra leg room yet the 2 sat next us (both journeys again) said they didn't. Boeing 757 UK to JFK several other passengers also complained about how unhelpful the cabin crew were. Will not recommend this service plus delayed 1 hour coming back.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Carter","Canada","2014-02-25","Economy PAP-Ft Laud-Dallas-YVR. First leg ok - on time and crew fine. Got caught in Ft Laud customs grubby facility more than 2 hours to get to an officer (5 on duty) - but US Citizens breezed through their own line while the rest of us shuffled forward. I politely mentioned I was going to miss my connection (no sympathy) and was told ""be quiet and stay in line."" Got to baggage claim and another massive line to leave - AA agent tried to rescue me and was rudely treated by customs and I was put back in line (I said nothing). From there on a gong show with AA - later and later flights missed connections no one to help at the gates sent into a line for help and told ""we are closing - sorry"" leave security and come back in and see if an AA check-in is open. Got some polite help from one AA staff - ended up stuck overnight. Next leg to Vancouver in a brand new plane with TVs in the seat (I am used to that on Air Canada) - many passenger asked for - PA announced ""this is a new plane we don't know how to operate the TVs either - if you need help ask a young person they might know."" Cabin crew were surly and short with very polite passengers. Never ever AA again! Arrival customs in YVR in spacious and attractive area with passport scanners and pleasant officers.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","G Vandenberg","Canada","2011-02-28","Toronto to Amsterdam return. Bird was caught in engine upon take off. After in the air for 45 minutes to offload fuel safe landing back at Schiphol. The flight was only delayed four hours. Water served upon landing as we had to wait 30 minutes in the plane. Very impressed with service for such a low cost airline.","","","Economy","","7.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","G Medds","United Kingdom","2011-02-24","Flight from UK to Cancun was throughly unpleasant. Staff with one exception seem to hate their job. Charged extortionate money for everything takes about 3-4 hours to get a paid for drink. Passengers revolted against entertainment charge of £10 to even watch anything and staff relented and gave it out for free. Took them hours to serve food we ended up being given kids meals with playing cards - absolutely revolting. Couple behind me on honeymoon lost their prepaid for premium seating and no one knew anything about a bottle of champagne they had ordered. Stock line of staff was to blame Thomas Cook.","","","Economy","","","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","L Lemmens","Netherlands","2011-02-21","Flight to Curacao in economy class. I never had such a bad flight with unfriendly staff. The one free meal was bad for the rest you have to pay. Seat was very narrow. For menever again with Arkefly.","","","Economy","","1.0","","","","","","","1.0","0"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","Nigel Stacey","United Kingdom","2013-04-24","We flew Arkia from Ben Gurion to Eilat then back to Sde Dov on a day trip from Tel Aviv I was impressed by the quality of the service and cleanliness of the plane. Out was a B757-300 and return an ATR72-500. Both flights were short less than 45 minutes but a drinks service was still managed on the flight with complimentary soft drinks service. Staff were helpful. Having flown many airlines I would rate this airline highly. The only problem we had was a late departure and this was down to a security alert at Eilat before our take off from Tel Aviv so well out of the airlines control.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","Tom Bluefield","","2007-04-03","TLV-GVA-TLV All economy cabin - 757 both ways - a rather inexpensive fare and a rather interesting airline. most notably while landing at TLV a pillow fight raged throughout the cabin for 15 minutes. Now Ive done some travelling and I have never seen that before. The food is decent. Planes are a little worn - from the early 90's/ late 80's. FA's nice IFE is OK. Gets you from A-B. Was OK experience but would rather do El Al next time.","","","","","","","","","","","","","0"
"arkia-israeli","/airline-reviews/arkia-israeli","Arkia Israeli Airlines customer review","Andrew Levine","","2005-08-28","Flew a short flight on Arkia from Tel Aviv (Sde Dov) to Eilat (ETH) and was very surprised by the high quality of service. The flight attendents actually served drinks and munchies on a flight of less then an hour. Flight was on an older B737 and the legroom was very very tight but the attitude of the crew more then made up for the lack of comfort. One thing though - I'd be very hesitant to fly Arkia on a flight to Europe with leg room like that.","","","","","","","","","","","","","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Klaus Luckert","Costa Rica","2014-02-25","I am still not a big fan of AA but it looks like that they are now working harder to provide to their pax some kind of decent flight experience. Flew recently SJO-MIA-DEN/RT. On SJO-MIA still operating the old 757 but with a refurbished cabin at least. MIA-DEN newish 737-800. Nice aircraft. Ground handling efficient and friendly. They assigned me an exit row and main cabin exit seats for free without asking. All pilots talked to the pax providing a lot of flight info. The winner was the 757 Captain of the flight MIA-SJO. After appreciating his clients over the mike he also took the time to bid a farewell to every pax exiting the plane with a Thank You and a smile. Even though their inflight service still leaves a lot to wish it is a nice manner to show each passenger the value they deserve. Overall a good experience and I'll fly AA again.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Rossi","United States","2014-02-25","Chicago to Dubai Frequent Flyer on American via LH. Been a loyal customer since the 1980's. It's really a shame how this airline has degraded. The planes I fly are always really old virtually no entertainment system at all if it even works there's no leg room and seats are often old smelly and sometimes broken. On one flight the bathroom floor was cracked. Staff are always great but they have a really poor product to work with and their frustration shows. After all these years finally had enough will be checking out from American after next flight such a shame.","","","Economy","","1.0","1.0","5.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Crockford","United States","2014-02-25","DFW-SEA in new 737 which was refreshing compared to previous AA flights on old planes however the new seats are cramped and feel more uncomfortable than older aircraft. In seat VOD is a huge improvement however it appears that AA will be charging for this in future along with earphones and food. Another downside is that the screen does not adjust. Even with the seat in front not reclined the viewing angle for a person of average height is poor and soon results in a neck ache. There is the question of service or more particularly lack there-of and attitude. This flight was no exception and service was delivered abruptly and with only occasional customer respect. I asked for a cup of tea (complimentary) and was given a cup of hot water and a tea bag on the side. With AA it's a case of get on board (sometimes you're welcomed other times you're not) sit down pay for everything other than basics (and if you want water mid flight go get it but be sure to ask permission if you're not interrupting the staff talking to each other at the back) don't complain then get off (and you might get thanked for your custom from an FA who might be sat on one of the seats - although at least the Captain often thanks you). On the plus side this flight was very punctual and baggage delivered quickly but that speaks more to the efficiency of others.","","","Economy","","3.0","2.0","1.0","1.0","3.0","","","2.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","W Nieuw","Netherlands","2011-02-11","CUR-AMS comfort class on B767. Seat very narrow and no support. Legroom ok. Food one free meal was really bad and a small portion - no salad or desert or bread roll. Seat was not working would not recline! Nothing could be done staff did not seem to care. All other food and drink for sale during the flight - quality of food again pretty low. Staff friendly but goes thru the motions.","","","","","2.0","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","K Dubik","Netherlands","2011-01-07","Amsterdam-Cancun (stopover Varadero). The trip started with a delay of already 3.5 hrs. Once in the air service not too friendly. Food very poor quality (one meal free one drink free I took 1 litre of water extra with me) seats very cramped even in 'Comfort' Class - comfort that's a joke!. In Cuba it became clear that there was something wrong with the engine - 'Don't worry it's totally safe to fly on to Cancún but regulations make us perform a repair' - you don't feel very safe when they say this. We got off the plane and spent a couple of hrs. at the airport - good cheap beer and cigars. We left Cuba with a total of 5.5.hrs delay. 'To make up for the delay we offer all passengers a free cup of water' the purser said - very funny and of course totally inadequate.","","","","","2.0","","","","","","","1.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","David Powell","United Kingdom","2010-12-08","Holguin to Gatwick - told 5 days before return flight that the plane would be Arkefly with no Premium facilities which I had booked. The seats were thin and uncomfortable the food was indescribably bad and I ended up facing a bulkhead - despite reassurance from the Thomson rep that this would not happen. The plane was delayed 6 hours leaving us to sweat it out in Holguin airport with only a soft drink and cheese or ham roll (no butter) for sustenance. The crew were surly and unhelpful and tv monitors showed two films either side of an hour long programme about a Dutch chef.","","","Economy","","","","","","","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Frank Ellsworth","Switzerland","2014-02-24","Flight Zurich to JFK. Very old 767 plane - 21 years - showing excessive wear and tear. Dirty torn carpets and seat covers. Such an old and poorly maintained plane does not feel safe. No entertainment system other than a shaky old style TV hung from the ceiling. No magazines or newspapers provided (other than the thin airline's magazine). Food quality was average - liquor costs extra. The only commendable thing was the friendly crew and the fact that the plane was at most half full. Apparently the word about these run down planes has spread and few people choose AA on a route which also has a direct flight from Swiss. AA terminal at JFK is catastrophic. Luggage takes almost an hour to arrive and when departing the wait time at security was exceeded 90 minutes.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Julian Revington","United Kingdom","2014-02-24","MAN-JFK. Used Oneworld (BA) reward miles. I had the lowest expectations having flown AA many times in the past both business and pleasure although not for some years. Check-in and security were the usual Manchester Airport slick and fast why can't Heathrow learn from them? On boarding we were met by a smiling and effusive purser who was greeting every passenger. Don't know if my BA Gold Card had anything to do with it but we were seated just behind Business in extra leg room seats. Yes the plane was an antique and had no seat back entertainment which almost beggars believe but it was clean and all seats and trays appeared to work for AA an achievement! We departed on time and arrived on time. We were served the preposterously named ""International Flagship"" lunch which was actually not bad for economy. Apart from the excellent purser the cabin crew went through the motions but were not rude or bad tempered which is a major improvement. US immigration was fast and the staff actually smiled. AA cabin crew and US immigration staff smiling what is the world coming to? Overall we were pleasantly surprised and would use again for the benefit of flying direct.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Bielli David","United States","2014-02-24","LAX-LHR return in Biz. AA put their new 777-300ER on this route and I have to say that they are nearly on the top of the market with this product. Lounge at LAX - not so great I am EP the highest but have to admit the lounge is lacking lots of food options. There were nearly none except few sandwiches. Compared to BA First class in Terminal 3 which is not their best the AA just does not stack up. The aircraft itself is great. Biz has walk-up bar which if the flight attendants are not too lazy has constant food. And this is where it becomes tricky. Flight attendants on AA are hit and miss. I flew them 5 times in the past few months. The same route. Sometimes you get great serving people who really care and would do anything for you and then you get a lady like I did who when I walked up to the bar in the middle of the flight and asked for a glass of water - since there was none anywhere had to close her game on her iPad annoyingly lifted her eyes and proceeded to look. When she found the bottle she slammed it on the bar and said "" You will be able to pour it yourself - I hope"". Seat itself is great. I recommend row 5 window - it has an extra space to store your stuff. Plenty of room to stock things up. Food - really great for biz class they elevated their game with wines as well. I can't fault them for anything in terms of hard product. The choices of movies - great. I am comparing to my recent trip on BA which had about 1/3 of movies. That really surprised me. All in all AA is trying but it has to do it faster better and more efficiently.","","","Business Class","","8.0","5.0","3.0","5.0","5.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Williams","United States","2014-02-21","From reading the list of reviews I don't understand why anyone would fly with American Airlines I however am military and am forced to fly what is given to me. Today 21 Feb14 flying on orders from San Antonio to Fort Walton Beach I was forced to pay to have my baggage checked for the first time in 8 years. I fly often and usually have 1 to 2 bags that weigh from 60 to 100lbs and have never been asked to pay. AA seems to have different requirement on baggage weights from state to state. I had no problem with baggage fees leaving Fort Walton but was charged 125 dollars on my return flight departing San Antonio.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","Christian Stoever","Germany","2010-10-22","Amsterdam to Cancun via Holguin/Cuba. Very cheap upgrade from Economy Class to Comfort Class. Worn out seats but offering extra legroom and moveable headrests. Crew very friendly. On the downside only radio channels are free - no video entertainment on main screens. But you could rent a DVD-player for 12 Euro extra total rip off! Also only one meal with drinks after take-off is for free after that everything except water has to be paid for. Arkefly is a good company but this pay-for-everything extra like low cost model is not working on long haul flights.","","","","","6.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","D Bockkom","Netherlands","2010-07-09","Amsterdam to Jerez de la Frontera in Comfort Class. Very comfortable charter flight in brand new B737-800 strictly on time. Friendly crew. Service not included not cheap of course but reasonably priced. Would recommend this charter airline.","","","","","8.0","","","","","","","4.0","1"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","E le Couvreur","","2010-04-11","Amsterdam-Bonaire return in Comfort Class. We have checked-in online so supposed to just drop off our bags at a special desk. Arkefly makes a mess of thnigs. There is no drop off point and we have to get in line with all the other passengers for three different flights. Only three positions open. Aircraft is worn tv screens do not work properly. Service friendly but mediocre. Almost everything but the one evening meal has to paid for. Food is extremely bad. Wine is awful. We paid specifically for seats with extra leg room. After a short lay over on Curaçao. The seating becomes free for the passengers that have to get off at the next stop Bonaire so we loose our seats for the last half hour of our flight.","","","","","1.0","","","","","","","","0"
"arkefly","/airline-reviews/arkefly","Arkefly customer review","M Bakker","","2009-07-20","Holland to Jamaica return in Star Class Arkefly's equivalent of Business Class. Both flights departed over 2.5 hours late our seats still had the previous passenger's meal remainders. Planes are very very old. Staff friendly food is average but reasonable for charter. We wouldn't fly this airline again.","","","","","1.0","","","","","","","","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Guillon","United Kingdom","2014-02-21","March 2014 AA 39 London Heathrow to Miami. AA2438 Miami to San Jose. 16th April 2014 AA 353 San Jose to Miami. AA38 Miami to London Heathrow. Haven't even travelled with AA yet but already we are thoroughly disillusioned. Have travelled business class with many different airlines over the decades and never experienced such disregard. For personal reasons we need a window seat and aisle so the moment we book a flight we go online and book our seats. These are always without fail honoured. But American Airlines have already thrown us out of our pre-books seats 3 times relocating us in inappropriate seats and separated! Each time we have re-books seats but today find they have moved us again and suddenly all other seats are full! We phoned only to be told that they were not prepared to move other passengers despite them being single travellers even though they had moved us three times without reference to our wishes. We are no longer looking forward to our journey and will be avoiding AA in the future.","","","Business Class","","1.0","1.0","2.0","4.0","4.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Ian Lancaster","United Kingdom","2014-02-18","Flight 2048 MIA to JFK Feb 15th in Coach extra. JFK was recovering from a snow-storm but that doesn't forgive the appalling service delivered by AA to passengers stuck for 8 hours on what should be a 3-hour flight. 1 hour late departure ATC orders no blame. 45 minutes holding pattern somewhere off the coast around DC a further delay. Running out of fuel so we have to land in Philadelphia. Quick refuel and push-back only to stop halfway through because the tow-bar has broken. Then return to the gate for one passenger to deplane no explanation but efficiently and quickly done. Land at JFK at 10.45 pm. No gate held on taxiway get assigned gate but access blocked by de-icing an outbound plane assigned another gate so taxi a couple of hundred yards then stop. Eventually move to gate but another 15-minute delay. Eventually get to the gate and disembark at 12.30 am. Wait for baggage is interminable and at first there is no information as to which carousel it's coming on. I get mine at about 1.50 am and that's marked Priority. In 8 hours on the plane there was one drinks service no additional refreshment except for a hand-out of an oat bar. Inadequate communication from the flight deck as to what was happening once we'd landed at JFK. Appalling behaviour and lack of customer care.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Lee","Australia","2015-07-26","We decided to fly Asiana Airlines because of their competitive fares (cheaper by $300 than other premium carriers) and complimentary hotel stays at the Grand Hyatt for the layover. Transfers were one of the easiest we've experienced especially on the return flights. London ground agents booked our seats not just to Seoul but Sydney as well, and our bags were automatically transferred by the airline to our Sydney plane as there was no layover. This gave us more time to relax in the lounge. Onboard experience was fantastic. Three out of the four legs had excellent flat beds and only the Sydney to Seoul leg had angled seats which were great for a day flight but I'd question its comfort overnight. What was truly memorable was the gracious and respectful cabin service on every single flight. The crew seemed like they weren't just great attendants but great people in general. Great food and extensive selection of alcoholic drinks. The whole experience was memorable for us in a pleasant way and we'll certainly fly Asiana again.","Boeing 777-200","Couple Leisure","Business Class","SYD to LHR via ICN","10.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Hopper","Ireland","2014-02-17","Business Class from Dublin to JFK. Not a great service at all. When we got on the plane the pre-flight drinks were sitting on the table of one of the business class seats. Everything rushed. Hostesses do just the bare minimum required. Earphones faulty. Had them changed and the new ones didn't work. Turns out the socket for the earphones in my seat was broken. So no inflight entertainment for me for the whole flight unless I was prepared for visuals only. Then got a cup of coffee in a filthy cup. Admirals Lounge in JFK is a joke. Pretzels cheese carrots apples some juice and coffee. That's it. You have to pay for anything else at airport prices. Then they looked for $10.50 for a glass of wine. I thought the girl behind the bar was joking. She wasn't. She reluctantly told me that one wine was complimentary and she begrudgingly served it. How can they justify charging Business prices and provide such a sub-standard product? Will never fly with them again.","","","Business Class","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mary Ann Yarian","United States","2014-02-17","We traveled Jan 15 - Feb. 14. Our plane was delayed for an hour in LA and another 45 minutes in Chicago. There were only a few snacks available on our flight the TV didn't work properly and when we got home to Flint MI our luggage wasn't there and there was no reason for this because we had to wait for an hour on the tarmac before taking off.","","","Economy","","1.0","5.0","5.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","H Wilson","United States","2014-02-14","Would not recommend flying American. Yesterday morning I called their customer service/flight status line and requested the status of my flight from Cleveland to Charlotte. The automated system told me it was on time and after I selected the option even texted me a copy of the status stating the same thing. I drove to the airport paid to park went to the counter to check my bag and the counter clerk who was quite rude and non-empathetic said your flight was cancelled yesterday. Meanwhile I receive a call from my wife who says she received a call at home stating my connecting flight out of Charlotte had been delayed but the counter clerk had already told me that flight was cancelled too. No call was ever made to tell me either flight had been canceled. I am sure they would like to blame this on the merger or maybe even the severe weather and quantity of flight cancellations but that is nonsense.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jay Schwarb","United States","2015-07-22","Asiana was an excellent experience. After a dreadful experience on United cancelling my connecting flight at midnight, I was able to get a flight out of LAX on Asiana. Asiana is my new go to for direct flights from LAX to Seoul. The A380 is extremely quite and smooth. No shaking or noise like the B747. The fully reclining leather seats are the most comfortable. The bathroom was the nicest I have seen including a port hole to see out. Toothbrushes and toothpaste were a nice touch in the bathroom. The all female staff were dressed to the ""nines"" and were polite. The food was wonderful. Wine choices very good. Asiana certainly has won my vote. US based carriers can learn a lot. ","A380","Business","First Class","LAX to ICN","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Yoon Kook Kim","South Korea","2015-07-18","Asiana did not check its aircraft's conditions and status until the last minute, after all the passengers were aboard. Turned out that there was a problem with the plane, which they failed to identify and fix for the next 3 hours. The aircraft took off 3 whole hours after it was supposed to, and in the mean time all the passengers were close to suffering from a heat exhaustion, because they wouldn't turn the A/C on until we were up in the air. There were no real refreshments (other than small cups of drinks) during the three hour period either. Why couldn't they have checked the plane beforehand so that 1) we could've left on time, 2) we could've taken another aircraft, 3) or at least if neither of those options were possible, we could have waited in the terminal where we could at least walk around and get food. There were no compensations of any kind made by the airline to their customers, the only reason I don't give the airline a 0/10 review is because their on-the-ground-workers were swift in helping people get to their next connecting flight.","","Solo Leisure","Economy","Incheon/Seoul, South Korea to Chicago, USA","1.0","3.0","2.0","3.0","4.0","4.0","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Dorton","United States","2014-02-12","Flew 2/9/2014 from St. Martin to IAH changing in Miami. We were in the first part (""extra legroom"" section) of the Main Cabin. On the first leg AA was sold out of Meals for Purchase by Row 11. (Dozens of rows behind - no food upset travelers). During the 3 hour calm flight attendants came down the row once to offer a beverage. Zero customer service. Extremely unpleasant crew. During the Miami layover had to retrieve luggage due to Customs. Plane landed at 6.42pm. Got our luggage at 8.05pm! Others still waiting after us. Baggage Claim personnel gave zero customer service. On the second leg into IAH attendants told everyone that someone forgot to put any liquor/beer on the flight. And again attendants came down the aisle once during the 2.5hr flight to offer a beverage (juice water soda only). Zero customer service. AA has a long ways to go in the Customer Service department.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Laina Shuey","United States","2014-02-12","2/9/14 LAX to Chicago. I am extremely disappointed with American Airlines customer service. Staff were unfriendly and rude during the boarding and ticketing process. During the check-in process I received a message that I had not chosen a seat and was asked to pay an additional $68 for an upgraded seat. From the mobile phone the check-in process could not be completed until this upgrade was purchased. At the airport during the self check-in it was clear a seat had been chosen and no upgrade was needed at that time. Why are the two systems not compatible with each other? During boarding they allowed all passengers to board who did not have roller bags. This then resulted in less space for these roller bags during the boarding process. Flight attendant's allowed customers to place small bags and coats in the overhead compartments. When it came time to board the roller bags there was not enough room for these bags. This could have been avoided had the staff asked these other customers to please remove smaller items and place under the seat. Instead they were then rude to those with roller bags who did not have enough space accusing them of delaying the flight further. This seems like a rather inefficient process and one that should be reviewed to provide better customer service to those flying on American.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Charlie Lohmann","United States","2014-02-11","Traveled DFW-NRT over Christmas break in 2012. Old 777-200 but the cabin was maintained pretty well and clean. Boarded last because of a late connection whisked into an almost empty first class. Food service was quick and good the steak I ordered was surprisingly good. An old flight attendant turned out to be a very funny and nice man who did everything to make the flight better and knew when to leave me alone (sleeping). Personal TV screen was not of the highest quality but personal none the less and thus enjoyable. Lay flat seat worked just fine and the ability to swivel and work on a desk was a plus. Calm flight except for circling for 30 mins before landing at Narita.","","","First Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Cora Martin","United States","2014-02-10","ORD to IAH. Check in was a bit of a hassle since the American Airlines staff directed us to a machine kiosk that was malfunctioning. After that hurdle was crossed a slew of others slowly came our way. Our original flight to IAH Houston was scheduled for 3.15pm at 2.55pm (local time) and arriving at 5.55pm the gate attendant told us that the flight had been delayed for an unspecified amount of time. We soon learned that the gate had been changed no announcement by telecom only by looking at the airport television screens did we figure this out. The new departure time was 3:34pm but that didn't happen either so the staff delayed the flight again to 4.04pm. As 4.15pm approached everyone was finally seated on this haggard and small CR7 jet. As we were about to leave the gate the pilot said there needed to be some maintenance and that it would take ""5 minutes"" to complete. 5 minutes passed and then 10 and then 20. By this time it was 4.25pm and we had yet to leave the gate. At 4.45pm we began taxing onto the runway when another problem arose. There apparently was an electrical failure and maintenance needed to be done once again. Back to the gate we go and by now its 5.10pm. Maintenance fixed the problem and off we go! We finally take off at 5.45pm.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Hugh Sansom","United States","2015-07-16","The negative experience begins with the challenge of buying a ticket. Their website is difficult to navigate. Flight information is presented in a confusing manner. The best part is trying to reserve a seat. Knowing where you will sit prior to arriving at the departure airport is an important part of the travel experience. This is especially true when flying for 12 hours. Evidently, Asiana does not believe this is important and therefore will not allow 50% of ticketed passengers on their flights to reserve a seat. Instead, seat assignment takes place upon arrival at the airport. Asiana attempts to make up for the 'inconvenience' with a competent staff, but the inefficiency and uncertain seat assignment overwhelms their effort. Other carriers offer a significantly better experience.","Boeing 700LR","Business","Economy","SEA to MNL via ICN","1.0","1.0","4.0","3.0","3.0","1.0","3.0","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Virginia Maripolsky","Thailand","2015-07-10","My original booking was made for my husband and me online. We called and requested that my husband's itinerary be cancelled. When I arrived at check in at ORD I discovered that my itinerary was hte one cancelled. The staff were efficent and gracious in re-booking me. I did have to buy a new ticket. We were due a refund for my husband's itinerary. The refund was handled promptly and with apologies for the error. All extra charges were waived. Although the seats were fully not lie flat they were comfortable and I slept 8 hours. The staff at Chicago, onboard, and at Incheon were friendly and very helpful. When the new fully flat bed seats are on this route I would have no negative comments.","","Solo Leisure","Business Class","Chicago to Bangkok via Incheon","8.0","4.0","5.0","4.0","","5.0","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Kate Chu","United States","2015-07-01","SEA-ICN-BKK. It was during the peak season when international students were flying home for the summer, but nevertheless, Asiana managed to handle the chaos very well. The check-in was smooth, the flight arrived early, and there was no problem with the connection flight at ICN. The seats were comfortable, cabin was clean, food was of quality. Flight attendants were quick to respond to passenger's requests on board. Will definitely fly again.","Boeing 777","Solo Leisure","Economy","SEA to BKK via ICN","10.0","5.0","5.0","4.0","5.0","4.0","5.0","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Webb","United States","2014-02-10","Booked a flight for wife stepdaughter and grandson to visit me in San Francisco from Indianapolis. (IND to SFO). The first leg to Dallas was delayed. They spent 4 hours waiting in Indy to catch a flight to Chicago. Flight from Chicago to San Francisco was delayed. What normally takes me 6 hours with Delta has now taken them 15 hours. When I had long delays with Delta they rebooked on another carrier for direct flights. AA = Anguishing Anxiety.","","","Economy","","","2.0","4.0","3.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jose Montoya","United States","2014-02-10","DFW-BOG on A319: Feb 7th. This aircraft should not fly internationally. Not on a 5-hour route anyway. First class is a complete joke with only 2 rows. The bulkhead is extraordinarily uncomfortable and the last and second row simply horrible as seat cannot recline because it is placed physically against the partition between first and coach cabins. Entertainment? Lots of options If the controls work (I was in two seats and none worked properly). All these in addition to an over two-hours delay (excused by the nasty weather in the USA the last couple of weeks). What did not have an excuse at all was the extremely dirty plane (bathroom was not even flushed when first passengers boarded). AA flights to Colombia have shown substandard service and equipment for the longest. I hope all the positive changes in AA's culture that have started being evident after the merger with USAirways also benefit USA-Colombia travelers. In the meantime my personal advice to AA's Bogota-bound travelers: do not pay Business or First. AA is generally a good value in the back of the plane but not worth pay premium cabin for a substandard product and service into Bogota. I recommend AA anywhere but Colombia-bound routes.","","","First Class","","1.0","1.0","5.0","3.0","3.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Gary Slade","Australia","2015-06-09","Flew round trip in business from SYD-LAX with a stopover in ICN. Sleeping was very comfortable on overnight flights aside from the warm temperatures that I occasionally woke up to. The A380 to LAX was the best travel experience I've had. Everything went smoothly without the usual stresses of long haul, full flights. The plane itself was also amazingly quiet. Cabin service was detailed yet unobtrusive. Wine glasses were never less than half full and empty plates cleared in seconds. Truly five stars. All legs were on the new business seats which was a pleasant change en route to Sydney. I've previously left bitter reviews of the angled seats on long haul flights. The question is whether the new equipment on the SYD routes is seasonal or permanent as I will definitely fly them outbound from Sydney much more if it's the latter. Highly recommended airline.","A380","Business","Business Class","SYD-LAX via ICN","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Ed Lantz","United States","2015-05-16","I flew Asiana for the first time from LAX to MNL via ICN and was very impressed with the service that I received. I arrived late to the airport in LAX with an overweight package assuming I had missed my flight. They checked me in got my bag on the plane and actually escorted me through security to the gate. I have never had that kind of service on any airline! Then on the way home I mis-read my 12.05 am return flight from MNL as 12.05pm and completely missed my flight. Rather than canceling me as any airline would and force me to purchase new tickets they confirmed me on the next flight without a change fee. I've never been treated so well!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Pat Schafer","Australia","2015-04-23","Flew ICN-SYD in business class - all aspects of this trip and airline seem to have gone downhill since our previous flight on the same route 3+ years ago. Old aircraft with recliner seats in a 2-3-2 configuration - as far as I know this is the only OZ long haul route without newer lie-flat seats in business class. Even though business class was only 3/4 full Asiana would not allocate us seats in the window/aisle seats until airport check-in. We were the last people in the cabin who had their meal order taken and they had run out of western meals - only Korean left for one of us. They did have the main courses left so my husband was offered a steak (no appetiser) served with chopsticks. My main course (fish) was terrible - took one bite and left the rest. Champagne was room temperature and breakfast eggs were cold - why can't airlines serve cold things cold and hot things hot - it's not that hard. Lounge in ICN is looking somewhat worn out and F&B offerings are rock bottom. Last flight for us on this airline particularly considering their recent safety record (another landing accident in Japan last week). Finally if one were to judge an airline by the quality of their web site Asiana would get a fail. In the interests of full disclosure this was a *A award flight for us.","","","Business Class","","3.0","2.0","4.0","1.0","3.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Geoffrey Pierson","United States","2014-02-07","BOS-DFW-MEX and return MEX-MIA-BOS. 1/21/14 - 2/1/14. AA Platinum Desk gracefully accommodated our request for a departure a day before scheduled because of impending snow storm on 1/22. All flights on time or ahead upgraded using 500 miles awards on two of the legs. Service in first was prompt and cheerful. Food was fine-just the right menu for the time of day. Boarding well organized. Equipment well-maintained. All in all a very pleasant experience.","","","First Class","","10.0","3.0","5.0","4.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Bacallado","Spain","2014-02-05","We took our first American flight in 15 years to see if they improved and boy were we wrong. We took a 45 minute MAD-PUJ via MIA and return. All flights on time check in fast and easy. Priority boarding. On board very old planes on all sectors very nice flight crew. Their Business Class still have the inclined lay flat seats can feel a little uncomfortable for a night flight. But for other positions is OK. Food better than usual and nice selection of wines and drinks. For the first time connections at MIA went smooth and fast.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Bird","Germany","2015-04-14","FRA-ICN and ICN-SYD return FRA-ICN leg in clean and tidy 747s were comfortable food and service very good seat comfort and legroom felt better than Emirates. ICN-SYD leg on very old and tired 777-ER with terribly uncomfortable seats dirty upholstery and Stone Age inflight entertainment of 5 looped movies on grainy screens - the smiling cabin staff saved the day with constant offers of drinks and responsive service.","","","Economy","","6.0","2.0","5.0","4.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Michael","South Korea","2015-04-10","ICN-HKG last weekend for quick getaway 4/3-4/6. For ICN-HKG flight it was a bad day for OZ operations but the cabin crew held it together very well! OZ 749 down to HKG (8pm departure) that was delayed an hour due to a last minute gate change and downsizing of aircraft an A333 was swapped to an A320. The A320 was definitely older (overhead TV) and tighter pitch but for three hour flight it was no big deal. Also on board an entire Hong Kong tour group decided to switch seats to wherever they wished creating a major headache for flight attendants (and messy overhead bins). The flight attendants held it together very well! The return was on the A380 redeye (OZ 746) which was quite an experience. We selected upper deck economy seats. As there is separate boarding at HKG for each level it really felt like the upper deck was our own plane. The 2-4-2 seats were amazingly spacious with a huge high resolution seatback TV. Downstairs is 3-4-3. These seats also feature side storage bins for economy too! The new plane smell was still there. I do wish that Asiana would not offer a meal on this late flight. With a 12.40 am departure Hong Kong time the flight barely clocks in at 3 hours (and you add an hour time change) so you arrive in Korea at 5am. By the time they complete take off and landing and feed you you barely have an hour and a half for sleep.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Ricky Suhendar","Indonesia","2015-04-08","My first time flying with Asiana with an A330-300 on 4 legs between CGK-ICN ICN-KIX HND-GMP and ICN-CGK. Space is great legroom is spacious recline is good and crew attentive and friendly. Out of 4 sectors only one (CGK- ICN) aircraft was old so TV screen was very small. Movie selection was very limited especially between Jakarta - Incheon route.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Miller","United States","2014-02-04","We took our first American flight in 15 years to see if they improved and boy were we wrong. We took a 45 minute flight from Beaumont TX to Dallas TX. We were coming back the next morning the same time. The time for our check- in came and passed as we did not get the normal check-in email. When we checked our status they had canceled our flight. They did not even notify us to this. Then as we were waiting on the phone for Customer service we drove all the way to the airport. They sent us to Dallas fully aware that we were not going to get back home. They placed us on another flight 5 hours later than the original flight. Then I looked online to see what was going on. They weather was around 32 degrees. 281 flights had been cancelled in Dallas. At the time I looked 211 of those 281 were American Airlines.","","","Economy","","","1.0","1.0","3.0","0.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Hudson","Australia","2014-02-03","Flew Las Vegas - JFK 28 Jan 2014. If it wasn't for our crew the flight would've been miserable all the crew smiled from boarding to landing I was expecting the opposite the Flight attendant looking after us in the front was excellent he was always in the cabin offering drinks and so on only complaint is the seats and IFE after coming off a Virgin America first class flight they are way beyond AA's seats. The food was below par way below par that I couldn't eat it where as I could eat almost anything.","","","First Class","","4.0","1.0","5.0","1.0","1.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Yeung","Hong Kong","2014-01-31","LAX-NRT Economy cabin B777-200. Have to say one of my worst experiences in a very long time. Were told before boarding the IFE was broken so expect no TV for the next 12 hrs. Boarded an old plane with dirty cabins. Blanket and candy wrappers in my/ my wife's seat pockets. To my right on the other side of the aisle there was a lady with an empty seat next to her. She wanted to fold up the armrest so she could sleep across but the armrest would not stay up which was later solved by flight attendants using masking tape. My reading light was broken. American Airlines truly lived up to what US airlines are famous for - grumpy flight attendants shouting at foreign passengers who merely wanted to find out more about the food they were being served. And while on food absolutely horrible and I am sure anyone on that flight would have described it as such. Same chicken and rice dish for both meals but called different names. Same sauce same meat but one with carrots and onions. Not asking for Michelin- starred gourmet meals but this was just miles apart from coach class catering at other airlines I have flown with for example Cathay or Japan Airlines. If they can do it why can't American. Flight attendants delivering service chewing gum. Signs they were getting a tad too relaxed about their work environment. I am a frequent traveller and do not often (in fact my first time) post reviews but I really think flight deserves American's attention.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Harrow","Australia","2015-03-20","Travelled from Sydney to Seoul to London return and was impressed. London legs were on clean new B777s with large touchscreens and lots of movies. Added bonus of comfortable seats and space. 777 on the Sydney legs were also clean but very old and ptvs were small and grainy. Seats were still comfortable for 10 hours but substandard entertainment made it feel longer. Asiana should realise their Sydney route is just as much a competitive and long haul route as their European and US flights and worthy of the same standard of new planes. Service food and amenities were outstanding on all flights and the crew were a standout.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Kim","United States","2015-03-20","Traveled non-stop from Los Angeles to Seoul on the new A380. Check in and boarding went smoothly. As for the in- flight experience everything could not have gone better from the food to the service to the entertainment on board. The best feature to the whole experience was that I felt valued both as a customer and top tier member with the personal greeting of appreciation that I get on every Asiana flight unlike that of other airlines I once had status with - guess that's the value of a medium size airline. This airline is truly deserving of its 5 stars.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Lee Moon","United Kingdom","2014-01-29","LAX to LHR AA 136 27th Jan. New AA Business Class. Lounge very relaxing and bar served a variety of drinks. Nibbles were ok and more substantial food was available for a fee. Once on board this is the new lie flat AA product and feels more like a first class seat than business. Flight staff were very attentive and the service on the 9 hour overnight flight was great. Amazing food great entertainment on a large screen and the seat is great for working and sleeping too. A decent pillow and fleece blanket are provided. THe walk up bar with snacks during the flight was great as were the massive toilets in which you can change into more comfy wear for sleeping pj's are not provided. Bose headphones made for cinema sound and the amenity kit was of a good quality too. Food servings being on an American carrier are generous. All in all an excellent product and this does give Emirates and Etihad a run for their money as one of the best in the sky - well worth a try.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Pierre Longpré","","2014-01-29","Originally meant to flu YUL-LGA/JFK-CDG on Dec 24th 2013 and CDG-JFK-YUL on Jan 5th 2014 but a lot of changes occurred! Our JFK-CDG was cancelled due to weather in Paris. Flight from YUL-LGA was finally cancelled at the gate they rescheduled us on Air Canada to BOS (CRJ50) then British Airways to LHR. AA agents were ok and all speck fluent French. On the BOS-LHR flight (B747-400) they put us in premium economy seating was good but meal disgusting. Arrived at LHR around 4.50am we had our CDG flight scheduled at 3pm but British Airways found places for us on an earlier flight (A320). Our return wasn't cancelled as we entered the plane a B757-200 wifi- equipped we and 10 other passengers were told to go back to the gate. Given vouchers 800USD each Hyatt hotel and complimentary meals. The next morning staff helped us find the best flight. CDG-MIA-YUL. The 10 hours long CDG-MIA flight was on an outdated B767-300 but was really clean. Food was better than BA but still not as AF or Egyptair. No individual TV of course but good seat. I was able to sleep. The rest of the trip MIA-YUL was on an B737-800. Normal flight free beverages and everything else we needed to pay for. Great staff. I would fly them again.","","","Economy","","8.0","4.0","5.0","2.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C Thomas","United Kingdom","2014-01-28","AA47 LHR-ORD in Business - maybe 70% full on Saturday lunchtime. 777-200 with 2-3-2 business class. Attentive crew a mixture of experienced and new who showed a real pride in the service they offered. Good concise communication from the flight deck. Food OK wine reasonable (although does show cost cutting vs 4 years ago when I last flew this route). Cabin showing a little wear and tear but generally OK and serviceable. IFE showing its age but again perfectly OK for an 8 hour stretch. Half the price of BA (although BA were in gouging mode because the flight was booked within 2 weeks of departure). On time departure 10 minutes early arrival. A decent product when delivered by a crew who care as was the case this time.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Lawrence Meneses","Philippines","2015-03-18","Flew MNL-ICN-LAX round-trip on February and March 2015. Excellent service by Asiana on all sectors. Cabin crew very caring and pays full attention to passenger needs even in economy. Seats are good on all flights especially on the A380 (seated on the upper deck where economy seats are wider). Flew on their brand new A380 ICN-LAX and attendant even gave me a tour of all cabins upon landing in LAX! Food is good but some entrees repeated on other flights. No issues in boarding flights in MNL ICN and LAX. Only slight complaint is the ICN-MNL flight where the 777 IFE equipment is outdated. However IFE selections are good in all sectors. Paid a little less than $1000 for all sectors but service felt like $2000 or above! Keep up the good work Asiana and continue being one of the world's best airlines!","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Steven Cao","China","2015-03-09","LAX-ICN-PVG in Jan outstanding service especially the LAX-ICN sector with new A380 spacious legroom good food and beverages excellent entertainment ICN-PVG on very old B767 but still well maintained clean and comfortable seat. The only downside is the boarding process at LAX queued over 30 minutes for boarding.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Pereira","United States","2015-03-09","Nicely surprised with the space available in economy (B767) on a flight between HKT-ICN. Flight attendants are always present even in the middle of the night and the breakfast served was nice (two options). Got an upgrade on the ICN-HKT another nice surprise and very attentive service.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Billez","Brazil","2014-01-28","Have flown AA F GRU-MIA-GRU several times. It is true that AA has pyjamas in First and better linen but still: cabin is always a bit dirty food is pathetic for first class with $8 wines and cheap whisky. Service has improved a bit they try but far from being a real F experience. On arrival especially at GRU priority tags are just part of your luggage decor: I have lost count of how many times I had to wait much more than coach passengers for my bags. The TAM product is far better and as they join Oneworld soon goodbye AA.","","","First Class","","2.0","2.0","3.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Banerjee","United States","2014-01-28","JFK to Heathrow. The flight was needlessly delayed by 3hrs at first not because of any weather or anything but just because it was not ""ready"" yet and then after we were boarded it was again delayed by 2 hrs. After we landed in Heathrow people who missed flights were not given any sort of lodging etc. This is totally unexpected from an international airline which is considered first rate. I write this comment to let people know what they can expect if they plan on a long flight with AA.","","","Economy","","1.0","2.0","2.0","1.0","4.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Gore Joe","United Kingdom","2014-01-28","LHR-ORD AA 91 14th January - a good comfortable flight and the food was reasonable. Excellent flight attendants very friendly and helpful. DFW-LHR AA78 - Business - 20th January. Although the business cabin was full the seat was very comfortable and the service impeccable. Very friendly FA's. This was my 3rd multi sector trip from London with AA and every time I have found the whole experience to far exceed my expectations.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asky-airlines","/airline-reviews/asky-airlines","ASKY Airlines customer review","Pattison Richard","United Kingdom","2014-07-12","Not very good. The flight from Accra to Lome was late. My flight from Lome to Adoula was cancelled. Very poor information from airline management at Lome. No information as to when our flight from Lome to Aduola would be going ahead. In the end we were woken up at 3am in our hotel and told to check out at 4am. Unfortunately the airport at Lome didn't open till 5am so I and everybody else sat around until then. Still when the flight took off we got to Adoula in reasonable time. There seems to be some issues with management control/ passenger information that seriously need addressing.","","","Economy","","2.0","3.0","2.0","3.0","0.0","","","2.0","0"
"asky-airlines","/airline-reviews/asky-airlines","ASKY Airlines customer review","R Hardwich","South Africa","2013-11-13","Travelled on ASKY from Douala-Bangui. I asked to see my bag prior to it being loaded to verify it was actually there. I was able to see my bag however when I arrived in Bangui I found out it was not loaded along with other passengers baggage. I was told this was because the flight was too full and the baggage was offloaded due to weight. Despite numerous phone calls and emails I still not have received my bag. ASKY agents have shown no interest whatsoever I arrived in Bangui with no other clothing. The flight was booked through Ethiopian Airlines as they claim to be ""partners"" Ethiopian said they cannot help once ASKY receive the bag. I would not recommend this airline to anyone they are arrogant and have no customer service at all!","","","Economy","","1.0","4.0","1.0","1.0","0.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Walker","Australia","2015-03-04","SYD to LAX business via ICN. SYD to ICN is on an old Airbus with old business seats which are not very comfortable. Crew are all polite and helpful. Food is average at best as is IFE. The 777 and A380 between ICN and LAX is much nicer but again food and IFE are average. Amenity kit - why do they bother? Also no PJs which are now offered by many airlines. The Air New Zealand lounge at LAX is a highlight.","","","Business Class","","6.0","3.0","5.0","2.0","3.0","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Short","United States","2015-02-24","Flew from Los Angeles to Manila. From LAX to Incheon on their new A380. At check in at LAX I was asked to check my carry on as they said the flight was very full-big mistake as my carry on was not in Manila when I arrived-it was put on a later flight and I had to return to Manila airport two days later to pick it up. Boarding at LAX into the A380 as there are so many passengers is a cattle call. They hold up signs with seat numbers and you have to line up behind the sign with your seat number. I was seated in economy upstairs and was lucky to be in front of the line and boarded reasonably fast. The economy seat on the A380 was better than most seats I have flown on many long haul flights to Asia on United or China Air and I found the entertainment system very good with good movies to watch in English. Flight attendants were efficient and pleasant but nothing special. Food I thought was very good compared to others I have flown and you are given real silverware and not plastic-nice touch. I always try to book an aisle seat which I did on this flight so I could easily get up and stand for a while during the flight. The only problem on the A380 is there is nowhere to go and stand for awhile unless you go to the restroom as compared to the old 747's with space in the back to stand and stretch for awhile. The A380 is a nice quiet plane and I would not hesitate to fly it again on Asiana. International transfer at Incheon airport are a breeze-just follow the signs for transfers and you go through a security check and then right up to the departure area for your next flight. Incheon airport is very clean and modern and all stores and restaurants do accept USA dollars so no need to exchange money to be able to buy something. Flight to Manila was on a older 777-200 which was fine for a much shorter flight-it lands at Terminal 1 in Manila which is the oldest terminal and under construction to improve it right now-leaving from there has improved since I flew from there last year-but barely. Leaving from Manila has always required you to pay a terminal fee as you depart but as of this writing the terminal fee will be included in all ticket prices and you will no longer need to pay the terminal fee when departing Manila. Just wish more airlines flew into the new Terminal 3 in Manila which is much nicer and modern terminal. When leaving Manila Asiana made me check my carry-on as it weighed more than 10 kilos but when I boarded the plane I saw many people with much larger carry-ons than mine which I know weighed more than 10 kilos? I had a camera in the bag so they zip tied every pocket and shrunk wrapped the bag in plastic with a big sign say it was fragile and I arrived with no problems.","","","Economy","","7.0","4.0","4.0","5.0","5.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Tovar","United States","2014-01-25","Traveled from Barcelona to NY flight # 67 and paid $89 for what we believed were extra legroom seats. Seats were cramped boarded last no space in any nearby bins for hand luggage plane was ancient didn't even have individual air controls. AA states we booked 'preferred seats' which merely allowed us to choose our seats for $89!","","","Economy","","1.0","1.0","5.0","3.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Alexander Schober","United Arab Emirates","2014-01-25","I have flown MIA-JFK on an old B767-300. Flight was full. Seat very old but comfortable and pitch was ok. Entertainment only through overhead screens. I was shocked that this aircraft had the new hatrack design only for premium cabins Economy cabin still had the 90's hatrack design which a) looks very old and b) does not have enough room for everyone. Only non-alcoholic drink service for this 2hr flight. Staff very unprofessional. There seems to be an inconsistency in their uniform. One female flight attendant was wearing - what seemed to be her personal apron that featured dozens of US flags next to each other. After landing in JFK we had to hold at a remote stand before our gate was available. As usual passengesr were standing up and retrieving their bags from the overhead bins despite the captain making an announcement to remain seated. No flight attendant took any action only a Captain in American Airlines uniform travelling as a passenger made assertive requests for everyone to remain seated to which everyone then complied. Also saw a male flight attendant making a call on his mobile phone during taxiing to the gate. Very unprofessional!","","","Economy","","5.0","4.0","1.0","1.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Maria Gritsch","United States","2014-01-23","Ghastly flight in First Class on AA from PVG to LAX. The flight attendants were very nice. The seat was horrible. Uncomfortable. Had really poor leather padding a very weird need to press a latch under the arm of the seat first in order to operate seat controls. When in the bed/sleep position the seat had a bulging ridge in the middle hinge that made it impossible to lie on. There was no privacy because the seats had no enclosures or partial walls just wide open so that all the lights noise smells of the cabin were omnipresent. Bad lighting tiny hard to move video screen dirty floor cheap broken plastic laminate console patched poorly with silicon putty etc. It was like a really bad business class. Actually I've flown several times in AA's sub marginal business class and as bad as they are the seat padding is actually superior to the first class seats. Guess anyone who tolerates this service has never flown Cathay Pacific. Their biz class is outstanding. Every seat with an aisle seats constructed to provide lots of privacy good lighting headphones mirror private cabinet lots of room really comfortable lie flat seat. I used 67.5 thousand miles for my lousy AA flight.","","","First Class","","2.0","1.0","4.0","2.0","1.0","","","2.0","0"
"asky-airlines","/airline-reviews/asky-airlines","ASKY Airlines customer review","David Stanley","United Kingdom","2013-07-01","Douala to Accra via Lome. No real problems at check in just had to pay a little for excess baggage which was mercifully cheap. The only problem was finding the departure gate which was right at the end of the right arm. It looked closed until you navigated round a few doors. The flight left a little early. The aircraft for this leg into Lome was a new Q400. Basic snack was provided on what was a short flight. Lome was chaos - the airport is just not big enough to act as any sort of hub as it does for ASKY. So I only just made the connecting flight after all the queues. This time a new 737 for the 20 minute hop down to Accra. Again no problems with this leg. Overall a pretty good experience - they just need to sort out Lome. There is some construction work going on nearby so maybe that will be resolved.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"asky-airlines","/airline-reviews/asky-airlines","ASKY Airlines customer review","Liz Peloso","Canada","2012-12-06","I travelled Ghana to Freetown on ASKY. There were delays leaving Accra- but in Africa this is usually expected. On my return trip- from Freetown to Accra I arrived at the airport almost 3 hours early to find out - from the security guard - that the flight did not come in the night before so the flight was cancelled. No ASKY agent was there at that time so I waited more people showed up for the flight and they actually called their travel agent who called ASKY and said the flight was cancelled. They just booked on another airline and left. I purchased my ticket through Ethiopian Air and did not have any contact details (there are no phone numbers on the web site or anything). So I waited at the airport for an ASKY rep to tell me what to do and when the next flight would be. I waited until after my flight should have departed. Having no money and the hotels not taking credit cards I could not stay overnight to try the next day. Plus I missed my connection in Accra. So I had to purchase a British air flight to get home. Paying for a new ticket and forfeiting both my return ASKY flight as well as my flight home to Canada from Ghana. Once home I had my colleagues in get me contact info for ASKY. I emailed them and followed up with a phone call - I was told to contact my travel agent. I called Ethiopia air- and they said they have nothing to do with it. I have emailed ASKY numerous times no response. I highly recommend no one use this airline.","","","Business Class","","","2.0","2.0","2.0","1.0","","","1.0","0"
"asky-airlines","/airline-reviews/asky-airlines","ASKY Airlines customer review","S Bryant","United Kingdom","2011-02-26","A great little airline launched recently in Togo with the backing of Ethiopian Airlines. The return journey from Banjul to Freetown was made as straightforward as possible by Asky who laid on the connecting bus and fast ferry as part of the ticket costs from the strangely located Lungi Airport on one side of the wide river estuary to Freetown on the other. Not all the airlines flying into Freetown do this so full marks to Asky. The flights were really smooth in good aircraft with courteous and helpful cabin crew. A very welcome discovery and an airline that I'm busily recommending now to friends and colleagues in Banjul & Freetown.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jim Ash","United States","2015-01-30","I flew on the A380 from Seoul to Hong Kong on 01/23/2015. I had purchased a Business Class ticket and for some reason was upgraded at the gate to First Class. Suite product with private sliding doors flat beds and the largest television I have ever seen in a premium cabin. Noise cancelling headsets blanket and pillow were great while napping on the flat bed. Loads of storage space in various forms. The service was wonderful and although a 3.5 hour flight at most there were multi-courses for dinner - appetizer salad entree cheese/fruit dessert and then chocolates. The lavatory is very large felt like a room with a sitting area to be honest and had many amenities.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Terry Simpson","United Kingdom","2015-01-26","We have travelled from Heathrow to Sydney and return with Asiana before and also with other airlines. Last time we rated Asiana as very good. Sadly this time the overall level of service was much lower. We had booked through a reputable online travel agency and had a terrible job of getting our seats allocated through them. We eventually got them confirmed but there were a couple of changes along the way. As there is a 19 hour layover at Seoul on the return leg Asiana had previously provided hotel accommodation. We had expected a similar facility this time but after booking we found that not to be the case and we had to make our own arrangements. The flights themselves were uneventful. The seats were comfortable and all four flights were about on time although at least one of the Boeings was quite old. There was a certain amount of turbulence on each flight but the aircraft dealt with that and we suffered no real discomfort. We didn't however think that the meals were as good as previously and certainly the in flight entertainment was quite limited. Perhaps as could be expected there appeared to be more Korean music and films. Unlike their ground staff colleagues the flight crew were very helpful and polite. Most but not all spoke very good English. Our low rating for staff service is due entirely to the way we were dealt with by staff at Seoul. We would not discount using Asiana again but we will as ever consider our experience on this flight with those we experienced with other 5 star airlines when selecting flights in future and we would recommend travellers to look at Asiana as well as other airlines.","","","Economy","","6.0","4.0","2.0","3.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Tim Holmgren","Germany","2015-01-23","We were flying round trip from FRA via ICN to CGK. The first leg was in a 744 the latter one in an A333. We were quite lucky to get upgraded from FRA to ICN to a business class seat due to an overbooked economy class. Food and drinks were still from the economy class though. Shortly after take off hot towels were distributed and shortly after that the crew gave us the dinner and breakfast menu. We both chose to indulge in the famous Bibimbap and were not disappointed. It was excellent. After dinner service the cabin was dimmed window blinds had to be closed and we had a good night's rest until two hours before arrival when breakfast/lunch was served. The second flight from ICN to CGK was in Economy. Asiana's Economy class is better than most other carriers I've experienced. Spacious clean and service is excellent. Seats are comfortable and offer relatively large leg room and can be reclined to a larger extend than others. The only complaint would be the screens of the IFE which are not as bright and crisp as others. Flight attendants are offering drinks regularly and are always willing to help and trying their best to meet all your demands. Lavatories are equipped with skin toner mouth wash and toothpaste and toothbrushes. Slippers blankets and pillows are also provided. Food from ICN to CGK and back was however not as good as between FRA and ICN. Yet still more tasty than other carriers. Overall a very nice experience and will definitely use Asiana again whenever possible.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","T Smith","United States","2014-01-22","American Airlines flight 940 on January 3 2014 in Economy from Santiago Chile to Miami. No personal TV like most foreign airlines no headphones available (only for sale) wine and beer for sale only only one choice of meal flight attendants who don't look presentable no free copy of the Wall Street Journal or local business newspaper no after dinner spirits no ear plugs and eye shades and the seat pocket in front had trash from the previous passenger. The aircraft must have been one of the oldest I've flown in years. I will continue avoiding AA as much as I can.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Baughman","United States","2014-01-20","Based on a 3 day trip from BWI-DFW-SFO-ORD-BWI in first class I was pleasantly surprised and see AA as a much improved airline. Even though the first flight was cancelled due to a mechanical problem getting myself re-routed was painless though check in staff in BWI were not particularly helpful and if I did not have an app that showed me all my options I may not have had such a good experience. Two of the planes were new 737's FA's were attentive and friendly but still professional (shocking in a US airline). They tried to remember passengers' names and one gets the sense that AA is studying the premier international airlines. Food was fine but not memorable. The AA hubs I passed through all had their own personality but there was a consistency. DFW was friendly SFO professional and ORD a little gruff. The Admirals Club in each airport was good with very helpful professional staff. There is not much food or entertainment but that's not important to me in a domestic airport lounge. Reading other reviews I am reminded of my past experiences with AA and I am hopeful that my experience was a harbinger.","","","First Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Chick","United Kingdom","2014-01-20","AA79 30th Dec. AA50 8th Jan. I flew AA to PHX from LHR via DFW. Had a 772 on the way out and a 77W on the way back the internal flights were on an MD80. On all flights the service was excellent and on AA50 was quite outstanding. I was expecting very average flights but was hugely impressed with all aspects from start to finish. I would avoid row 1 on the 77W because on light invasion from the galley.","","","First Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","A Chung","United States","2015-01-23","ICN-SFO B777 Smartium Business - Seat is very similar to Alitalia's business class very comfortable lie-flat direct aisle access from every seat. What made this flight great however were the flight attendants. Not just one but the entire crew made you feel as if they really enjoy their job. Always had a genuine smile.Food and beverages were great except that my first breakfast choice was not available. Inflight entertainment not the best in the world but definitely not the worst. You have to experience the service to understand the world of difference between European US and Chinese carriers. Too bad they don't fly from the US to Europe otherwise I would be a regular.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Robert Cooper","United Kingdom","2015-01-21","Hong Kong - Seoul - Los Angeles return. All flights on new A380 except Hong Kong to Seoul on old but very well kept 747 i. I have flown Asiana before and remain very impressed with the commitment to consistent and high on board service and product including economy class. All aircraft spotlessly clean and kept clean throughout the flight especially the bathrooms. Seating very comfortable with excellent legroom all flights. Crew very professional and very accommodating constantly circulating the cabin. Hot meals served on all flights with two hot meals on the LA flights. Choice of Korean and Western. Food quality for airplane food very good with good sized servings. The only negative and it is disappointing as the A380 is new is the inflight entertainment. Seats have large touch screen tvs. However choice of films and TV limited. I would understand if the Korean content was extensive and English more limited but it appears limited in all languages. It is the one thing that lets down this otherwise excellent carrier.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Charles Lacoste","Australia","2014-01-17","ORD-LHR on 12/01/14 (QR 5288 - Qatar Airways code share). Flown AA many times overall impression has never been wonderful - usually met expectations though. This flight however was a shocker. Clapped out 767. Old CRT screens from the 90's hanging from the ceilings. Each one in the cabin had a different colour tinge. Meals were ok nothing to rave or complain about. Hostesses were surly with a bad attitude. Passenger next to my wife asked for a cup of coffee and my wife very politely asked for a cup of tea as well. Hostess snapped that she couldn't remember two things at once. Very unimpressive crew about as friendly as rattlesnakes.","","","Economy","","2.0","3.0","1.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Johnson","United States","2014-01-17","Currently flying from Boston to Austin (via Dallas) on AA. Flights have been on time and aircraft condition is not bad. However we are flying with our 3 year old twins who are actually very good travelers and have found that AA is not family friendly at all. They do not offer any pre boarding for families with small children. We travel with carseats for the kids because we find that this keeps them calm and contained throughout the flight a benefit for all on board but this takes a few minutes for us to put into the seats when we get on the plane and is incredibly difficult to do with many other travelers simultaneously boarding. So when they oddly did not call families for pre boarding on this flight we went up to the front during one of the many other pre boarding categories (carrying our carseats and our tired kids walking) and asked if we could pre board. We were told that we could not that others had paid for this service and we would have to wait on the side. We waited as instructed and when we got on we found that most of the plane had somehow already boarded and it was extremely difficult to get set up. We got no offers of help from any staff members. This is the least family friendly airline we have ever flown hope we won't ever have to fly it again - we fly a lot even with the kids will try to avoid AA in the future. Also in flight entertainment was broken on our of our flights.","","","Economy","","4.0","3.0","1.0","3.0","1.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Dalgleish","United Kingdom","2014-01-16","BCN-MIA on AA 113 26 December in economy. Plane - 767 - dirty scruffy and well used. No seat back screens and on the overhead screens the first film started before the crew handed out ear phones - they were too busy preparing their sleeping quarters. Food dismal and when I went to the galley to ask for some water I was told ""Wait 10 minutes and we will be round"". But the main issue was safety. No pre take off safety check and on landing 2 emergency exit rows I could see were full of luggage on the floor the occupants on one had ear phones in and their Ipads on window blinds were shut and all this less than 2 metres away from a steward. Disgraceful. The staff were the worst I have ever had and to top it all they took 3 days to deliver our luggage. Never again will I fly with American. If I could give a zero rating I would.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Tercon Bojan","Singapore","2015-01-19","All-around excellent flight! As we boarded we all received the Customs Form the Arrival Card and yes a pen. Such a simple and handy gesture yet so very few do it. The A321 had a 2-2 configuration and was brand new. The seat was very comfortable well designed and the service was excellent as was the food. Impressed with this Asiana flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Schoonbaert Constant","Belgium","2015-01-19","We did LHR-ICN-SYD for Xmas and NY 14/15. LHR-SYD in economy and back in business. The standard of service on all four flights was without fault. The cabin crew were absolutely excellent. The crew are extremely attentive and as opposed to other airlines you can definitely see them around during the night - nothing was too much trouble. We travelled also with our 15 month old granddaughter and the crew were equally attentive for her. On the return flight 3 weeks later one of the stewardesses even recognized us from the ongoing flight. All the meals that were served were of star-restaurant standard and beautifully presented. The beds while not quite lie flat were very comfortable and I managed a good sleep on all flights. Even in economy. Only a rude passenger in business on the return flight (ICN-LHR) on Jan 10 2015 was spoiling the atmosphere a bit. At the end of the flight the head of the stewardesses personally came to apologize. Their lounge in ICN as the whole airport itself is excellent. Good food good drinks and more importantly their local team is very friendly. The return flight was equally pleasant. I definitely recommend them and with no doubt they will be my airline of choice if next family visit takes me to the Sydney again. One little suggestion: we were offered a hotel on the return stopover but why in Seoul as just for the night? Aren't there hotels on the airport or in Incheon? Saves a few hours in the bus! Will look forward to flying Asiana again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Green","United Kingdom","2015-01-11","Seoul Incheon - London Heathrow 4/1/2015. The flight was delayed by almost an hour taking off and so we were late into London missed our slot and had to circle for another 20mins. The food was truly awful if it wasn't tasteless it was far too spicy. My main gripe was with the 'entertainment system'. On a 12 hr flight we had the choice of 6 films on a loop of 2hrs you would think that we would at least have had AVOD or a better choice than what we had. I only watched 2 films as nothing else appealed. I have travelled with Asiana before and was fairly satisfied but I am afraid the service is not what it was.","","","Economy","","4.0","4.0","4.0","2.0","1.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Dalgleish","United Kingdom","2014-01-16","MIA-JFK on 7/1/2014 on AA 1510. As with my 2 previous reports dreadful staff who did no safety checks and again blinds down and some setbacks not up. A dismal old dirty plane - 757 - which must have been 20-30 years old. No info provided prior to landing 're connections and when I asked how to get from T8 to T7 was told ""ask in the terminal"". I was so pleased that our final leg was with BA. And to cap it all American lost my Wife's luggage again. Why BA and other airlines have codeshare arrangements with this dismal appalling airline is beyond me.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Dalgleish","United Kingdom","2014-01-16","SKB-MIA 27/12/2013 on AS 1009. Poor service with no safety checks on take off or landing. Luggage in emergency exit rows and blinds down. We landed 25 minutes early but then had to wait over 1 hour to hook on to the terminal. On dismantling (it was at night) all the lights went out. The crew did nothing no torches at all and to cap it all they were laughing. AA never again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Fadjar","Spain","2014-01-16","MAD-DFW Business: Every single aspect of the flight is mediocre and lagging well behind competition. Tatty 767-300ER with 90s interior (claustrophobic even in Business). Caution: if you assume that travelling Business means you can relax and board the last on this Madrid-Dallas route you are in for a huge shock. All overhead compartments designed last century are not capable of storing vertically standard 22"" hand carry and as a result they get filled quickly. Crew unhelpful preferring to watch the chaos instead of assisting. Entertainment is only provided by Samsung Galaxy distributed by the Crew but at least the headset is high end (BOSE). Food is the only consolation tasting above average. Did not check any luggage due to fear of losing it at DFW. And here is the final kicker: Admiral lounge at DFW gives you a coupon valid for one drink only the very first time I was treated like a homeless at a Business Lounge. Avoid at all costs.","","","Business Class","","3.0","3.0","3.0","4.0","3.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Steven Pham","Vietnam","2015-01-11","ORD-ICN-SGN-ICN-ORD on B777s. The ICN-ORD route is unfortunately served by moderately old planes while the SGN-ICN route is served by newer ones with relatively more legroom. Planes are clean; staff is professional (needs better English though) and the food is satisfactory. My pet peeve is about the entertainment system. The screens on the ICN-ORD are small have old formats with no English subtitles (even for non-English movies). The choices are limited though updated with recent stuff. In conclusion OZ is a tad bit better than KE but probably not exactly on par with CX and SQ who are fellow 5-star airlines. Honestly OZ needs to have something similar to CXStudios or KrisWorld better English speakers and needs some work on the Western food.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Steven Cao","China","2015-01-05","Shanghai Pudong-Incheon-San Francisco. PVG-ICN on new A330-300 spacious legroom large IFE screen cabin crew managed to serve a hot lunch for 1.5 hr flight and lots drinks. Transit at ICN airport is very fast boarding on an old B777-200 for ICN-SFO clean and still well maintained IFE outdated but with plenty of new movies seat very comfortable I picked the Korean style dinner which is the best airline food I've had! Cabin crew served drunks and snacks very regularly.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Blacher","United States","2014-01-15","AA 57 LHR-MIA 31 Dec. Inflight service in First Class seemed friendly enough however the food and beverage suffered by comparison with British Airways. AA serves Dewar's Scotch $20/litre BA Johnnie Walker Blue Label $200/litre. But certainly AA seats while older were lie-flat and comfortable in comparable pods. Where AA fails wretchedly is on the ground in baggage claim and in passing through security in Miami where there is no 'Fast Track' access to ongoing flights. For two years in a row despite flying International First Class with baggage checked and tagged 'Priority' by the international departure airport I waited nearly an hour for the bags in Miami with no American personnel in the baggage claim area to assist and no out source baggage company access to American computers. The result is that a missed or delayed international arriving bag must be reported outside customs and security to AA's baggage service office which does not have access to bags inside customs!","","","First Class","","2.0","5.0","3.0","2.0","2.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Thorn","South Korea","2014-01-14","AA27 ICN to DFW. 20/12/2013. First off Incheon Airport is a gem and it is easy access via express train from Seoul Station. On arrival at the check in we found a line that was moving along nicely. We arrived at the counter as a family of 3. I had a separate ticket as I was travelling back on a different date from my family. There was a hiccup with my ticket as they could not find the leg from DFW to AUS and we were travelling together. It took the check in lady quite a while to find it but we stood patiently as she was trying very hard. She finally had to give in and get a supervisor to help. All the while the other agents kept the line moving along and no one was stuck. The check in staff were all very apologetic and the supervisor finally found my ticket. She noticed that I am a Platinum level traveler and said that she would try to upgrade us all to Business Class. She was successful at it and we were given the upgrade. This made a huge difference as we were on our way home for Christmas and were not looking forward to that long flight in economy. The flight was 100% booked solid and not an empty seat was available. The staff were attentive and gracious. They went out of their way to ensure that our 12 year old son was comfortable and had plenty to eat and drink. Have to say that this was a very good experience from AA. Only drawback is that the entertainment system needs an upgrade. Screens are small and not a huge selection for an 11 hour flight.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Paula Loguda","United States","2014-01-14","EWR-MIA-SXM. On first leg late arriving aircraft meant a delayed departure and a dirty plane. Flight was saved by excellent FA. Second leg late again no pre departure beverage uninterested FA/crew and filthy bathroom. Food service is rushed and fair at best.","","","Business Class","","4.0","3.0","3.0","2.0","1.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Frank P Zhao","United States","2014-12-31","ICN-PVG Business class on an very old B767. Flight attendants were not as attentive as in long-haul flights. Hot meal was served which is not bad for the two hour flight.","","","Business Class","","5.0","3.0","3.0","3.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Gilberto Brambilla","United Kingdom","2014-12-10","LHR-ICN economy. The flight was quite empty - plenty of space to sleep. The cabin temperature was high at least by European or North American standards. Food was quite good. Staff was friendly - price was expensive but was probably related to a one way ticket.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","1.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Manuel","Romania","2014-12-04","Flight from ICN-KIX and then from NRT to ICN. Both flights on an A333 no IFE during half of the flight because I think the crew just didn't turn it on.. Only one food option when with Korean Air there is 2 food options. The worst part was their ground check in staff at NRT who were so rude.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","John Ryder","United Kingdom","2014-01-13","Flew from McCarron (Vegas) to Chicago to Manchester (England). After delays Vegas to Chicago (because of snow) staff at Chicago did everything they possibly could to get us a flight to Manchester. Ended up flying on time due to their professionalism. Worked hard for all passengers. The cases were delivered next day at least we were on time and cases delivered to the house.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","A Siddiqui","United States","2014-01-13","FRA to DFW on 1/10/14. Wife and children (well behaved and quiet) coming back home. No special meal request. Cabin crew went past them on two occasions once during the beverage service and once during the meal service without stopping to ask if they wanted something to eat or drink. They were not even sleeping. Worse was when my wife called them back the flight attendants acted all surprised that my wife and children actually wanted to eat or drink anything! Yes on a 11 hour flight. Incredible.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Magda Milescu","United States","2014-01-13","Trip from Hamilton Bermuda - JFK-IND on January 2 2014. Flight arrived at JFK at 10.40 am and supposed to take- off to IND at 3 pm. Without any announcement or explanation flight has been delayed until 8pm when snow storm started then airplane was de-iced after which it returned to the gate and pilots left. Passengers were given alternative flights the next day - we got 2 tickets on Delta and told there are no vouchers for the delay. We booked on our own a hotel in NYC and next day all flights were still grounded. AA kept us on the phone for hours until we called Delta who changed the ticket for us and we flew the next day home.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"atlantic-airways","/airline-reviews/atlantic-airways","Atlantic Airways customer review","S Kantor","United States","2013-12-23","I have flown Atlantic Airways numerous times between the Faroe Islands and Copenhagen. The flight attendants are some of the best around and they consistently go out of their way to ensure that passengers have a good experience. The new Airbus is more comfortable than the older planes. The airlines offers free alcohol and above average coffee. Food however is below average.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Lambert","United States","2014-11-12","LAX-ICN. I was looking forward to trying Asiana's new A380 First Class and it was good. I was first to board and found the hard product suite very comfortable and spacious. The video screen is huge but the content could be better. The service was exceptional. The food - not so much. Beyond the excellent caviar service the course choices were rather limited. The dessert was economy class quality and not worth eating. I had to ask what happened to the final menu course - petit fours. They brought me a couple Sees Candies. The champagne was fantastic. My only other complaint was that they did not provide an airport transit hotel room to my continuing flight to Narita in the next morning because I was on an award ticket.","","","First Class","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Hall","Australia","2014-11-03","28 Oct FLT OZ 574. Tired old plane. 90 minutes late taking off no explanation offered. The passenger in the next seat just did not fit in his space he intruded into mine. Cabin attendants handed out standard airline food - awful. Three times they offered Korean immigration forms and then just disappeared until just before landing. Immediately on boarding the passengers in the row in front fully reclined their seats. That was possibly the only way they could fit in the space. The inflight entertainment had a scratchy sound. This was the worst airline experience I have had.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","B Bing","Australia","2014-10-28","SYD-ICN: old plane old reclining seat poor entertainment system with 4 movies playing in 2.5 hour loop Korean meal choice are the same in all flights. Crew service is good but they can't make up for the substandard hard products.","","","Business Class","","3.0","1.0","4.0","2.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Wan","United States","2014-01-13","Flew from Recife Brazil to Miami. This airline continues to live up to their reputation that they have earned for being terrible. The check-in experience was such a demonstration of incompetence and bad manners by the counter staff. Both the ground and cabin staff were not helpful and rude. They seriously need to undergo training in customer service. They were 11 passengers in Business class cabin and they'd already run out of Beef and seafood by the time they asked me for my choice of food. The food was very bad. The seat was old and the entertainment system did work for some passengers. The staff disappeared by the time they take away the food.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Myers","Jordan","2014-01-13","I travel internationally very frequently on business and holiday. My recent flights with American Airlines between London and New York were the worst in years. Rude unhelpful ground staff a website that wouldn't process seat selections filthy planes and truly disgusting bathrooms. Of the seven different airlines I travelled with in the last 2 months American was the worst. The flight crew were also noisy and talked for hours during an overnight flight. I will not use them again.","","","Economy","","2.0","3.0","2.0","1.0","0.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Ashiblie","Malaysia","2014-01-13","As part of a One World American Airlines codeshare with Malaysia Airlines my family and I traveled on AA from West Palm Beach (B737-800) Chicago (B767-300 winglet) London 2 Jan and was completely satisfied despite the delays due to weather in Chicago. 3.5 hours delay in West Palm Beach and another 2.5 hours delay in Chicago. Both flight were packed. The super friendly hospitality of their Cabin Crew made the journey pleasant. The breakfast prior to landing in London was made up of just one tiny croissant and a small cup of yoghurt. Their aircraft's are old and their IFE very ancient. Do not have a high expectation and you will be fine.","","","Economy","","5.0","2.0","5.0","2.0","1.0","","","5.0","1"
"atlantic-airways","/airline-reviews/atlantic-airways","Atlantic Airways customer review","JK Petersen","Denmark","2012-10-25","Small company but very friendly and efficient staff. All passengers treated as business class travelers even though Atlantic Airways only offers one class (economy). Small planes (Bea 146 and Airbus 319) but the comfort is all right for the short trips between Scandinavian countries Faroe Islands and Britain.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","3.0","1"
"atlantic-airways","/airline-reviews/atlantic-airways","Atlantic Airways customer review","M Vlad","Australia","2012-06-17","CPH-FAE return new aircraft on time friendly and smiling FA snack alcoholic/ non-alcoholic beverage served.","","","Economy","","10.0","","","","","","","4.0","1"
"atlantic-airways","/airline-reviews/atlantic-airways","Atlantic Airways customer review","C Perkin","United Kingdom","2011-08-23","Flew to Vagar Faroe Islands. Smooth flight lasting 2 hrs 15 mins each way. Flight attendants were friendly and efficient. Seats comfortable and spacious adequate storage space for inflight luggage. Free snacks served as well as alcoholic and non-alcoholic drinks.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Warren","Australia","2014-10-22","This a 'nice' airline - ticks all the boxes for a comfortable experience check in staff nice on-time seat comfortable entertainment options food can be eaten inflight crew pleasant and helpful. I flew Sydney-Seoul- Sydney for business in October 2014. The planes on this route are tired and they certainly need to be upgraded to suit the standard of their other planes servicing different routes in the region. All-in-all I would say an airline worth flying with if you are in a position to use their services.","","","Economy","","8.0","2.0","4.0","3.0","2.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","G Read","Australia","2014-10-22","I experienced 4 great sectors with Asiana very recently: SYD-ICN ICN-LHR LHR-ICN ICN-SYD. I am reviewing them together because the standard of all flights was the same - very good. Exceptional leg room in Economy attentive and friendly service from the cabin crew clean and modern cabins and the feeling that they value you as a passenger. The entertainment screens SYD-ICN and ICN-LHR were of the 2.5 hour loop variety but that did not matter at all to me - the spaciousness of the leg room and service of the cabin crew are the things that most matter to me. And on these aspects Asiana scores brilliantly. The overnight stop provided for free in Seoul was already appreciated and well executed. I will be travelling with Asiana again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","E Kouts","Australia","2014-10-12","Sydney to Seoul daytime flight. Interesting that lunch was served immediately and then cabin was put into darkness which I found odd and disappointing for a daytime flight. Service is fairly attentive although English language skills seemed limited they couldn't have been more friendlier or helpful. The seats were old stained and very uncomfortable they only laid back about 80% flat and could feel the metal frame work and springs from under the foam. Inflight entertainment was poor with a very limited set of movies (5 in total) and no on demand facility - they start the movies every 2 hours and if you miss the start then it's just bad luck. This is something I would have expected back in the 1990's. In need of a major overhaul. My screen wasn't working so they advised me I would have to wait till after the movie had finished for them to reboot the system! Overall a major disappointment friends have travelled with Asiana and boasted about the service but after looking into it further I learnt that Asian use new planes in all sectors apart from ICN-SYD.","","","Business Class","","3.0","1.0","4.0","4.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2014-01-10","ORD-YYZ-LGA-ORD Jan 3-6. Flight out to Toronto was fine. Delayed a bit in Chicago but landed on-time. Flight attendants friendly and love AA's new E-175 jets. Return was on the day the huge freeze hit the Midwest. Morning flight to ORD cancelled and put on 9.15am flight. That was delayed a few times then cancelled. Went back to the ticket counter where the agent put me on the next available flight Tuesday night (36 hours later). I asked to be routed through NYC but she said I had to deal with the ExPlt desk for that. After 2 hours on hold for the ExPlt desk (completely ridiculous but with the storm issues expected) I got a friendly agent who booked me on the 12.55pm to LGA then Tuesday flight to Chicago. YYZ-LGA flight an hour late with only 8 passengers aboard. Great flight attendants - lots of humor. Landed in LGA and went to AA desk to see if there was any flight leaving for ORD that night. Only one was scheduled (6 cancelled) and she got me a seat in coach - was very happy. At the boarding gate got my upgrade by an excellent gate agent who had a fun attitude in dealing with all the craziness at the gate. Good flight to ORD - had a nice squash gnocchi and salad. Cookies offered also. Landed 15 min ahead of schedule as there were no planes landing at ORD. It was a bad weather period but I think AA did a good job.","","","First Class","","9.0","4.0","4.0","4.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Michaels","United States","2014-01-09","Flew Business Class from Santiago Chile to Dallas/Ft Worth on a 777. I fly First and Business Class on airlines around the world and I don't have a problem at all with these Biz Class seats and amenities. Even though the seats are angled and not lie-flat I slept like a baby and found the different positions very comfortable. The IFE selection is minimal and not competitive with other airlines but it was decent for the 9.5 hr flight - besides meal time and sleeping took up a big chunk of the flight anyway. Dinner was good with the traditional AA sundae served at the end. This was an 11.10pm departure on an overnight flight so the meal time is odd but I was glad they offered full options. The crew were fine - your average run-of-the-mill crew who have been flying for 40+ years. They don't make any effort to make the Biz Class experience special. AA service levels are average at best and can't come close to what is offered with the international airlines. The Admirals Club in Santiago was crowded and food selection poor. Not recommended.","","","Business Class","","7.0","5.0","3.0","4.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Tony Russell","United Kingdom","2014-01-09","PAN-MIA-LHR. This flight was delayed and delayed with no information forthcoming. We were eventually informed that it was due to a late incoming flight. The delay was so long that we were eventually told that the flight had to be cancelled because the crew were out of time and they did not have a replacement crew available. We were then told that we would be taken to a hotel room for the night and rescheduled for the next day. The staff did not follow this up with any action and eventually we found out why. They had miraculously found a replacement crew so the flight was back on. Even then we were given the option of flying or staying in a hotel. By now the flight was 6 hours late. We were promised by AA staff that when we got to Miami our onward flights would be rebooked and that there would be buses to take us to a Miami hotel for the night with transfers back to the airport. The flight to Miami was appalling no hot food surly crew. I was given two bags of nuts as a ""comp."" When we finally arrived at Miami the ground staff were useless one particular individual putting on the best display of passive aggression towards customers that I have ever seen. We were left to fend for ourselves. I got a taxi to a motel and paid my own way. Luckily the hotel had a free airport shuttle the next day.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"atlantic-airways","/airline-reviews/atlantic-airways","Atlantic Airways customer review","J Jeppesen","","2007-10-16","Flew on Atlantic Airways from Copenhagen to Vagar and return on economy on a BAe 146. A safe and smooth flight considering the north atlantic winds! Crew friendly and efficient and nice leather seats with an acceptable leg space. Would definately recommend this airline and would fly them again.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Merriman","Australia","2014-10-08","I flew Sydney to Seoul mid September and returned last week on Asiana OZ601/602. Both flights were on an A330 which I preferred to the B777 they usually operate as it is newer. The seats were super comfortable and legroom was similar to business class on some Australian carriers. Experienced the five star service on both flights. The flight attendants worked non-stop and they were always present in the cabin. They were also very courteous and polite always kneeling to speak with passengers face to face really personalised the service. Meals were excellent on the outbound flight especially the Korean option. Western breakfast on the return flight was a little bland and the orange juice was really sour. Two main meals and plenty of snacks served on both flights. Entertainment was great and touch screens were easily usable and responded well. Overall Asiana made 10+ hours of flying thoroughly enjoyable and I will definitely fly them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Daniels","United States","2014-10-01","Shanghai to Seoul - sold me on their stellar business class service. Separate jet bridge for business class on A330 made boarding a breeze. Friendly and hospitable crew immediately offered water juice or white wine during boarding process. During a 30-minute air traffic control delay the crew repeatedly apologized and offered more wine and crunchy snacks while waiting for take-off. Asiana served a full hot meal on the two-hour flight. Drink glasses were never more than half-empty. The angled seat was comfortable for a regional flight but would not have been good on a longer flight requiring sleep.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Daniels","United States","2014-10-01","Asiana Airlines business class from Seoul to Phuket on an ageing 767-300 was not up to par. Reasonably good cabin crew service but lousy meal from Asiana's Seoul hub. Angled ""lie flat"" seat was terribly uncomfortable for six hour flight. Seat seemed small and had poor recline - making sleep virtually impossible. Entertainment options were satisfactory.","","","Business Class","","7.0","2.0","4.0","2.0","4.0","","","3.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Lesley Kong ShunYukK","United States","2014-01-07","I was at the priority check-in line for flight 169 LAS to NRT scheduled departure 9.15am. I arrived 2 hours early I thought the priority line should be fast however I waited for 1 hour and was still waiting. From early morning there was only one 1st class counter opened the 2nd one was opened at 8.15am. The line was very long slow and chaotic. One agent tried to organize it so that the passengers waiting would not obstruct the walkway she had to repeat the same message again and again to every passenger that joined the queue. What a waste of man power and inefficiency.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","4.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M Delancey","France","2014-01-07","CDG to JFK. Flight bought at the last minute at a very reasonable price. Of course you get what you pay for. The plane (B767) looks good from the outside (new painting). Inside it's so old that I can't even remember the last time I've been in such an outdated plane. The overhead compartments were so small that even my bag pack could not fit in. No need to talk about inflight entertainment as there's barely any. It's just a few central screens with two movies played. The funniest is that business class seats apparently don't have inflight entertainment either as before we landed the crew mentioned that they would be collecting portable devices in business class. The seat was of course quite worn out and not that comfortable. At least the food was not that bad. I expected much worse after boarding the plane. Maybe it's because it was made in CDG but the pasta I ordered were tasty (even though the portion could have been bigger). What struck me was how non existent the flight attendants were during the flight. They showed up to bring the main meal and the snack before arrival in JFK and that's about it. AA had reserved the last three seats of the plane for them. Two of the FA's spent the flight on those seats while the third one remained hidden behind the curtain in the galley. You didn't feel welcome to ask for refreshments during the flight. Anyway all in all American clearly offers a substandard product. The worst product I've seen I think is that of US Airways. I can't imagine what the merger of the two will produce.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","B Wijesinghe","United States","2014-01-07","DCA-LAX-DCA. 737-800. Outbound: Flight on time. Pre-ordered steak dinner was quite good. Staff efficient and reasonably friendly. Drinks service OK for flight length with a mini pre-packed snack basket (sweets chips nuts etc.) served closer to landing. Seat and entertainment system simply awful for so-called First Class with no foot rest or individual video screens. Only a video via the ceiling mounted screens and cheap earplug type headsets given free. This seat is not comfortable for a 5.5 hour flight. I hope the new seats that are advertised work better when these planes are retrofitted in the future. Inbound: Had access to the AA LAX Flagship Lounge (inside Admiral's Club) due to my OneWorld Emerald (BA Gold) status. Almost empty in the early morning with a reasonable spread of food and drinks. Flight on time. Staff more friendly than the outbound flight. Pre-ordered omelette breakfast quite good. This aircraft had the new sky interior but the same awful seats and entertainment. Looking forward to trying out new AA domestic seat and video products in the near future. Bags delivered slower than expected at DCA.","","","First Class","","6.0","2.0","4.0","4.0","1.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Greg Anderson","United States","2014-09-28","I had the pleasure of the new A380 flying LAX-ICN connecting to an A330 for ICN-BKK. I was upstairs in Travel Class (Economy) and would have to rate the experience as the best of all my Economy Class flights over a million miles of travel. The new design seats are plenty comfortable enough especially when the redesign generated another inch or so of legroom (via thinner back cushioning). The crew was the usual Asiana well-oiled and very attentive machine and everything went off without the slightest hitch. The in-flight entertainment is presented on a beautiful 10-inch touch screen but it could have benefited from a broader range of offerings as is found on Cathay Pacific Singapore Airlines and other competitors in the region. It is a minor complaint though given the amazing quiet and smoothness of the A380 ride. Asiana has long been a favorite carrier of mine and the most recent experience only reinforced it.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Byers Dave","United States","2014-09-28","Just flew from Hong Kong to Seoul on the new 380 great plane great service. Then flew from Seoul to SFO in business class. Again great service food and wine. We will definitely fly with them again!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Donahue","Germany","2014-09-06","I had the pleasure of flying Asianas new A380 on OZ flight 201 25 Aug 14 LAX-ICN. The crew and aircraft were top notch. Very comfortable Smartium-Business class lay flat seats. I chose the Korean meal and was not disappointed. The menu even offered help as how to prepare and enjoy the meal as the locals do. The cabin crew and ground staff were very helpful smiled a lot and left no desires. Can recommend Asiana.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Michael Bone","United Kingdom","2014-01-07","LHR - DLW - Reno. Major complaint is seat allocation. Booked flight for 6 including 2 children under 7 6 months ago. Online checks appeared to show a group of 6 seats allocated together. At check in for return flight we were told that no allocation had been made and that only 3 groups of 2 seats were available. I thought that seating for family groups were a prime consideration. How naive of me. Other airlines such as Virgin can manage this simple task! DFW to Reno leg used an old Mcdonnell Douglas 80. In each direction the family were placed right at the rear where the engine noise was fearsome throughout the trip. Incidentally why not load the rear first to avoid the constant queuing to get on board and luggage stowed when loaded from the front?","","","Economy","","3.0","3.0","3.0","2.0","3.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","James Beinart","United States","2014-01-07","I was booked from JFK to GRU on AA 951 on Jan 3 2014. American Airlines cancelled the flight without explanation and provided no alternatives. I scrambled to find a replacement flight on my own and got a seat on AA 919 from JFK to GRU the next day Jan 4 2013. I checked in more than 3 hours prior to the flight and went to the gate where staff were simply milling about. No boarding announcements until one of the American Airlines staff said that ""The plane (which had arrived a day earlier) was at the hanger"" when it should have been at the gate. Time of departure was pushed back 30 minutes then another 30 minutes then another 30 minutes and so on until it was 3 hrs late! As a result we could not go anywhere but had to stick around in case the flight suddenly started to board. When it was time to board the famous rudeness of American Airlines staff reared its head. The gate staff started barking at passengers about boarding the aircraft efficiently. The head of the cabin crew made a similarly rude announcement that passengers should take their seats quickly. The only saving grace was I finally asked for an upgrade and got one. Still even in a higher cabin the service was poor by notoriously grumpy flight attendants. We landed several hours late in GRU and had to wait a long time for ground staff to bring the moving bridge to the plane! The only reason I stay with American Airlines is for the frequent flier miles.","","","Business Class","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","R Paterson","United States","2014-01-03","RDU-LHR return in Y. Outbound check-in and bag check handled smoothly no complaints. Boarding somewhat chaotic but this was mainly due to the layout of the gate area. Aircraft on this route are older 763s with no IFE but seats and toilets seemed in decent condition. Food decent enough and FAs - while not terribly friendly - were diligent about offering drinks. Entertainment was pretty miserable but what do you expect when you have no seatback system and have to rely on the overheads? Pretty laughable for an international leg. Return flight check- in at LHR was a breeze but boarding was infuriating! Pax with group 3/4 boarding passes rushing the gate during pre-boarding gate attendants barely speaking above a whisper when announcing boarding groups. Really ridiculous. FAs on return flight much friendlier. Main Cabin Extra proved worthwhile as the legroom was plentiful. All in all worth the competitive fare but not nearly at the standard of other nations' flag carriers.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Smith","United Kingdom","2014-09-01","Not as great as the rave reviews I read before travelling. Went from LHR to SYD via ICN and then return. Quality was definitely variable. The flight attendant's command of English was not brilliant so when requesting anything other than a drink or something to eat they really struggled. Food was ok but nothing out of the ordinary - nothing served for pudding except fruit. Air con was extremely cold on the outbound flight and seats very uncomfortable. On the newer planes the legroom is superb and much more comfortable but the older planes have standard legroom. The London - Incheon routes were both overnight and it would have been helpful to know the meal service so sleeping could be planned however it seemed to be all guesswork.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Juram Gorriceta","United States","2014-09-01","July 21 2014. JFK to Incheon Korea - the service was excellent the flight attendants were non-stop with their service. The food was great - I was very impressed beverages were served every hour. Staff were very friendly and always smiled. However on August 10 2014 the service from Incheon to JFK staff did not seem very not active with their service I could not find them and drinks were not served every few hours.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Eric","United States","2014-08-26","Flew ORD-ICN on 777-200. The best part of Asiana are its flight attendants. They are most gracious and helpful. Near arrival they checked with me to make sure I knew how to transfer to my next non-Asiana flight. The food served was wonderful and had choices of Korean and western meals. The seat was very comfortable and spacious though only until the passenger in front of me reclined. That was only an issue for my seat mates when getting out not so much for me when sitting and watching the plentiful IFE. Would definitely fly again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Birbeck","United Kingdom","2014-01-03","LHR-DFW-SJO return via JFK. I set out with middling expectations of AA in economy and was pleasantly surprised. New 777 is great seats a little narrow but what can you expect? Flights to and from SJO on old 757s but crew made both flights quite enjoyable. If only JKF immigration would work a little better. Everyone's experiences are always different but on this occasion AA looked after us nicely.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","N James","United States","2014-01-03","Recently landed from DFW-LAX-SFO. On my initial flight from DFW to SFO most things in comparison were fine however the quality of first class compared to Virgin is excessively disappointing. There were a lot more passengers in the first class then ever the FA was running around endlessly and even forgot to give us a cookie or even a snack with our drink. On the return trip the service was much better but did not offer any pre-flight beverages. On the last leg they even failed to grab my coat and hang it up for us. Overall Virgin America still has true First Class seats the new AA first class are more like business class with amenities. The food is quote mediocre but better then before.","","","First Class","","5.0","2.0","2.0","3.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Daniels","United States","2014-01-03","AA hits a homerun with its new business class on the 777-300. They've entirely reinvented the AA business class experience with lie-flat seats in private pods. From JFK-LHR we experienced great food good service and restful sleep. It beats the business class of many quality European and Asian airlines - and is the best among US airlines. Nice to see AA investing in its product.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Emmanuel Karavelas","Greece","2014-08-26","As a part of a long journey I had again the opportunity to fly Asiana Airlines Business Class on the sector IST- ICN-SYD (Flights OZ552 and OZ601 June 20-21). Both flights were on Airbus A330-300. The aircraft's were spotlessly clean in pristine condition. On board service was exceptional: satisfactory information from the cockpit (including apologies for a delayed departure from Istanbul airport due to a summer thunderstorm and the resulting heavy tarmac traffic - flight arrived almost on time) flawless cabin crew (polite smiling communicating skilled very professional) very high quality of catering (I opted for the western menu) fully satisfactory wine and spirit lists. Full breakfast was served shortly before landing thus letting me sleep a little more. Lavatories always very neat and fully stocked. Amenities of high quality (kit blanket pillow). Entertaining system of very good quality (though I used it for a short time as both flights were overnight). The only problem is with the outdated seats and the angle of recline that does not allow for bed-like feeling. Conclusively an airline you are sure that its service will leave nothing to complain.","","","Business Class","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Paul Morse","United Kingdom","2014-08-13","Outward trip 3rd August 2014 OZ522. Return 8th August OZ521. A wonderful service and an uplifting experience over the long return flights from LHR to ICN. Nothing was too much trouble for the cabin crew and their friendliness and professionalism was consistently outstanding. Every effort was made to make passengers comfortable and attend to their every need. Moreover the range and quality of food offered was excellent even though I was only booked in economy class. Finally the seats were comfortable with more space than on similar airlines. The best airline I have ever flown with by some distance!","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","E Song","United States","2014-08-11","Flight ICN-SEA. 90 min delay. My family's flight to Seattle was by far the worst and most disappointing experience. We were traveling with our one year old and didn't receive proper seating arrangements which included the bassinet accommodation. Not only that my fiancé broke her ankle while in Korea. Apparently this also wasn't enough grounds for any kind of proper seating arrangement. I am not asking that they give us special privileges but regarding our situation simple common courtesy would have been appreciated. On top of being uncomfortable through the flight the humiliation of asking other passengers to switch places was embarrassing and should not have taken place. We will not be flying with them again. Their flight attendant were very attentive and were most helpful in accommodating us the best way they could.","","","Economy","","2.0","3.0","4.0","3.0","4.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","S Cook","United States","2014-01-02","Wanted to fly from ORD to CLE and decided to take AA for the first time after having had bad experiences with them a few years ago. Flight was canceled 1 min before departure without any information and now have been waiting for 7 hours to get my bag returned. The ground staff are rude and unhelpful if this is suppose to be the new American as they advertise it then I think they should over think their business model.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Mize","United States","2013-12-31","I have read many negative reviews about American Airlines and was hesitant about booking my recent flight on them but due to the price of the ticket (flew first class) and the short notice of booking a flight over the holidays I chose them. Well I was very pleasantly surprised. All my flights (GNV-MIA-IAD) were on time. The flight attendants were friendly and very professional. The meals were good and the airplanes were modern and clean. I usually fly Delta but with such a pleasant experience on American I may reconsider who I book on future flights.","","","First Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","C OBryant","United States","2013-12-30","As noted in previous posts the American Airlines of today is in the midst of a steady decline. The AA of the 70's and 80's is now just a distant memory. This week I had my 17 year old on a flight from from ORF to DFW then to SGF. Easy connection and my son knows DFW very well and can get around pretty easily. While tracking the flight it was diverted to Charlotte. Reason was weather in DFW. Delay after delay now became a mechanical issue. So arrive DFW 2 hrs late. Needless to say he missed the connection and with Christmas there are no other seats the rest of the day until 9am the following morning. If I had not acted quickly and did some pleading with AA I was able to get him to XNA 7 hours late. So all in all AA is just nothing but a band of misfits and poor maintained aircraft. My son made it to XNA where a relative picked him up and delivered to SGF 2 hours away. Picked up bag next morning in SGF.","","","Economy","","2.0","2.0","3.0","2.0","2.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2014-07-12","25th June OZ102. Returned 3 days later on OZ 101. The first A380 for Asiana to Tokyo! Economy class on upper deck. Very quiet cabin with generous space. The seat back is very slim and gave much more space. Recline was generous and legroom was on par with 34""+ premium economy on UA's. The backs felt a little firm though. IFE was brand new but limited selection due to short flight. Food and in-flight service is as usual polite quick efficient with warm smile. Only one bathroom for upper deck economy (100+ seats) and I had to go downstairs aft of the plane for my sanitary needs.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Purna Ananth","India","2014-07-08","OZ 752 SIN-ICN: Except that they were about 30 min late everything else was perfect. The cabin crew were excellent. They were at your side within seconds of ringing for them. The special meals were as desired served well reasonably tasty. Crew came by frequently with water/ drinks. Leg space was comfortable. May be their entertainment system needs improvement but i was happy to catch a Korean movie. Definitely top class.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Lau Ni","Singapore","2014-06-30","Business SIN-ICN-SIN on 21/25 June 2014. While SIN-ICN leg was delayed by 2 hours the return trip was pretty much on time. In both flights service was top notch. FAs continue to check on passengers every 15 mins or so even during lights out. They always seemed eager to serve which made making requests feel easier. They also took very good care of my 8-year-old taking the initiative to cover him with more blanket when he was sneezing during the overnight flight. Got to try their newer Airbus and the older version. Needless to say the newer A330 has a much improved business class seat as compared to the old one in terms of comfort and ergonomics. Wish the seats could fully recline though. The angled-flat seats were hard to sleep on. Cabins seemed really cold though (I remember Asiana planes used to be really warm). The only thing that seemed to have decreased in quality is the meals. I remember having a much better menu way back in 2011 when I first took their business class. Used to have proper cakes for desserts - in this last trip we got a pudding on the outbound and ice cream on the inbound trip.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","P Cross","Cayman Islands","2013-12-30","Cayman Islands to Las Vegas in December. Overall a good experience Flights on time and connection in Miami was quick. Service and food were both good. Individual entertainment at the seats will be a huge improvement over the clunky TV hanging from the cabin ceiling.","","","First Class","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","T Chigaros","United States","2013-12-30","AA1319 IND-LAX I'm an Executive Platinum with AA and they do treat me well. Flew out of IND on 12/26 on their fairly new non-stop to LAX in a Sky 737-800. Flight was packed. I was travelling with a small dog a Christmas gift for my in-laws. The crew was great and the FC Senior FA was especially pleasant. AA's FC seating is very comfortable for Domestic flights and the seat recline version is a favorite of mine. I had pre-selected my dinner choice on line it was provided hot and tasty. Was hoping for a sundae but freshly baked cookies were served. If they can transfer their outstanding level of customer to US Air they are going to have a mighty wonderful Domestic US carrier.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Kyle Robinson","United Kingdom","2015-04-14","We flew from London Luton to Istanbul due to the difference in cost from the other large carriers like Turkish Airlines. Check in was quick and easy with no fuss. We approached our gate and boarded the aircraft with ease and no fuss. The crew on board were excellent - very helpful and pleasant to be around. Onboard catering was great and unexpected considering the modest price paid for the ticket. The overall experience I received was of an excellent standard and would definitely recommend to a friend.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","W Pearman","United States","2014-06-25","Flew from Honolulu to Incheon to Shanghai and from Chongqing to Incheon to Honolulu. Could not ask for more in terms of comfort food and service. All staff were friendly courteous and always available. Food was exceptional. Highly recommend.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Adlam","United States","2014-05-28","SYD-ICN-LAX. Business. Both legs the service was excellent with beautiful meal and overall experience. SYD 777 on old angled lie flat which in the end I preferred as was more spacious and could sleep on side quite comfortably. ICN leg on new smartum business suite which felt contained and tight. The flat bed is good and slept well but did not like the coffin feel. Overall the only lie flat was superior flight experience. I would fly either again as OZ inflight service is the best.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Wagner","United States","2014-05-11","I flew SEA-ICN-HAN and SGN-ICN-SEA in March 2014 and OZ was first rate as usual. This airline must have some of the best training for both cabin crews and ground personnel - they never seem to say ""no"" to me. Asiana's flights don't seem to be as crowded as some international carriers and I keep returning to Asiana because of these comforts and the food is very good. I do agree that entertainment systems do need an upgrade but the newer planes are fine. Please Asiana keep the 34"" economy spacing on all of your planes.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Chitre Ameya","United States","2013-12-29","ORD-LAS Return. My wife and I recently made this trip with some friends. The flight out to LAS was on an old livery S80. I was in seat 30D which meant the engines were right next to me and it was some extremely noisy 4 hours. The MD80 economy seat is not the most comfortable. ORD was under considerable snow that day and the de- icing truck broke down in front of our aircraft which delayed us going out. It was an extremely turbulent flight but the flight deck kept us in the loop the whole time. Flight back to ORD was on an old livery B738. Pushback was a few minutes ahead of schedule and overall a smooth flight until we got to ORD which was under snow again. This time we had a decent enough movie to watch and once again the flight deck was extremely interactive. Standard flight in terms of food and beverage. The FAs were smiling very welcoming warm and overall did a great job in taking care of the passengers.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","G Smith","Australia","2013-12-29","It is almost laughable that AA is a part of Oneworld when the service standards of AA are not even close to its alliance partners. I flew LAX-NRT yesterday - disinterested and poorly-dressed cabin crew small and uninspired meals and an entertainment system that could have been considered to be state of the art in 1990. Each time the fasten seat belt was on there were no safety announcements and passengers and crew wandering around the aircraft during turbulence. It was such a pleasure to board a Qantas aircraft for the remainder of my journey.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jack Wright","United States","2013-12-23","This airline continues to live up to their reputation that they have earned for being terrible. I arrived at my connecting flight 10 minutes early only to be greeting by the agent who says ""we gave your seat away because you were late"" then proceeds to close the door. I was 10 minutes before departure time! I am a Platinum customer! American knew I was coming. Being a customer much less one with status means nothing to American.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Tom Fenton","United Kingdom","2015-03-09","Flew with them earlier this year to Izmir via Istanbul. The first flight was delayed by over 3 hours due to technical issues with the plane which was falling apart and must have been at least 20 years old. There was no apology from the surly crew who wanted to do absolutely anything but their jobs. After finally taking off we were served some stringy stew which left much to be desired (although beers/wines were provided free of charge). Seats were horribly uncomfortable and the leg room unacceptable for a 5 hour flight. During the hours spent on the tarmac at Luton the crew were completely unwilling to help us in our attempts to contact Atlasjet reservations - we'd realised by this point that we'd be missing our connection and needed to re-book. Upon landing in Istanbul 3 hours behind schedule we found we'd missed our connecting flight - we had already accepted this would be the case and so were unsurprised but when we went to Atlasjet's ticketing desk to ask to be moved to the next flight we were told it wasn't their problem and as per their terms and conditions we would have to pay for a new flight. We couldn't believe that despite our delay being entirely their fault they were unwilling to move us to the next flight. We ended up forking out over £100 per person to continue on to Izmir with another airline. All in all this airline is seriously let down by their awful staff - the complete opposite of the friendly and helpful staff at Turkish Airlines.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","A Dyer","United Kingdom","2015-02-24","We flew From London Luton to Istanbul Ataturk in Mid-February. After investigating other similar flights AtlasJet (Atlas Global) were about half the price of Turkish Airlines. AtlasJet only fly from London Luton which is a massive bonus for us as we live only 10 miles away from Luton. Our check in and security at London Luton was very quick and easy. Check in etc at Istanbul was harder due to the fact that Turkey have a double screening procedure (Security when just enter the Airport and extra security through to the departures lounge after your check in). Both flights took off a bit late (only 15-20 minutes) but both flights arrived on time. Flight times we thought were excellent with a noon departure to Istanbul and 9am Departure to London Luton. Our outward flight to Istanbul was full but the homeward bound flight to London Luton was less than half full and passengers were allowed to spread out after take-off to either sleep or relax more. We were also served a good quality hot meal which included Turkish wine and beer at no extra cost and the female flying chef who served Turkish cakes near the end of the flight that she had made on board was different and a good U.S.P when compared to other flight carriers. For the price we very impressed with the overall service. The plane used was excellent clean and the seat and leg room was good.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","J Davies","United Kingdom","2014-10-08","We flew Luton to Istanbul Ataturk. The flight was about half the cost of B.A. or Turkish airlines. Check in at Luton was quick and easy. Check in at Istanbul was completed mostly online. We took off late in both directions but arrived on time. We were served a hot meal with wine at no extra cost. For the price I was impressed with the service. The plane was clean and seat and leg room ok.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Dave Bowling","South Korea","2014-05-07","Took Flight OZ 752 SIN-ICN on an A330. Flight was late departing/arriving into ICN. On the aircraft: the interior was very worn the seats were very uncomfortable and absolutely horrible for sleeping-the seat back was quite hard and there was very little legroom. However IFE worked fine and selection was good. Flight attendants were very friendly and spoke English fairly well. For a 6 hour flight food service came about 1 hour after take-off. The lights were out for about 2 hours then prepared for landing and ran the same adverts through the PA system for nearly an hour made it impossible to sleep. Safety checks on this flight were conducted poorly-flight attendants did not check properly for seat belts/window shades. I've taken the same red-eye route before on KE and OZ pales in comparison to them on nearly everything.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2014-04-16","ICN to CDG. In short a five-star service with antique IFE. From the greetings to food presentation and disembarking the way I was treated was superb. However this 777 with personal TVs need some serious update as there were a few channels of movies and short features on 2-hour loop. It was acceptable in the 20th century. The almost perfect score is because of this.","","","Business Class","","8.0","5.0","5.0","5.0","2.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Jones","United States","2014-04-14","Our flight from Seoul to LAX on a 747 in First was a terrific flight. Older first seats were very comfortable far better than the old business class seats and the service and food were delightful. Our FA was ever so kind and always available. It's so refreshing to experience genuine kindness the flight attendant make the bed and even tucked me in! This is how first class traveling should be.","","","First Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Farouk Mogheth","Czech Republic","2013-12-23","Had reservations for San Francisco - Miami and later on Miami - New York La Guardia on my 3 weeks USA tour. The SFO-MIA flight started badly where all passengers were standing in a long line 5am in the morning with no open check in counters and self-check in unresponsive. Some passengers overheard AA staff state that the flight will be delayed however I saw that all was according to plan on all screens. Ground staff finally came and they denied any delays. Self check in either couldn't read the passport scans or simply loading into oblivion with an error message at the end. AA staff was more concerned only with payment for checked in baggage which for a non US passenger is considered unacceptable. Check in was chaotic to say the least and the First class counter looked even less organized. Only after everyone was checked in the flight jumped from 7am to 8am and in an hour the flight was delayed to 5.30pm! No explanation or apology. Only 1 agent handled the full flight rerouting people with onwards destinations but no interest in assisting any of the passengers who have Miami as their final stop. No apologies no assistance no accommodation no food for a 10 hours delay! The afternoon flight was boarded on time on an ancient B757 that seemed to still have technical problems as we learned from the crew. We stayed on the tarmac for another 90 minutes. Plane old and showing its age with interior from the 80s and an inaudible flickering screen leg room acceptable. Crew incredibly chatty amongst each other. Non visible cabin presence. Flight from Miami to New York as well an ageing 737-800. As they again charge for checked in bags all bring oversized bags onboard causing a less than civilized situation where there is NO space for all the bags thus delays in checking those bags and taking them out of the cabin. Again no food onboard for a long flight. Will never consider this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Stokoe","United Kingdom","2013-12-21","Will never fly with this airline again just dreadful. Manchester to JFK and back just one film each way overhead TVs in the aisles not seatback. Poor food terrible tea coffee not much better staff looked worn out and as if they wished they could be anywhere apart from working on those planes. Delayed 2 hours on the way back. Two hours sitting on the plane is no fun. Obviously no contingency plan there then! Next time I'll just fly to Heathrow and fly with Virgin.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","W Chauncey","United States","2013-12-21","I have flown SFO-MIA-Ecuador and back 6 times the past 2 years. Although the staff can seem a little long in the tooth and sometimes just mean I do appreciate the pilots. They seem to be a cut above the rest of the industry with those 757's.","","","Economy","","7.0","3.0","1.0","1.0","1.0","","","5.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Jonas Copeland","United Kingdom","2014-08-28","This has the potential to be a good airline. It offers budget fares but its inflight service offers meals drinks and you can check in luggage in the hold all included in the price of your ticket. However I wouldn't fly with them again. First their punctuality is shocking. They are always late and they consistently blame this on ""congestion"" but BA or Turkish Airlines don't seem to have this problem. The lack of online check in is inexcusable in 2014. If you haven't bought your ticket direct from AtlasJet (who of course charge higher fares compared to their resellers) then you have to turn up 2 hours before the flight to check in manually. Even if like me you only had hand baggage. Then the flight was delayed by an hour. So I waited for 3 hours just to take off. Ridiculous. Finally their pilots seem a little inexperienced. Avoid until these issues improve.","","","Economy","","5.0","3.0","3.0","4.0","1.0","","","4.0","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","M Turner","United Kingdom","2014-08-20","Flew from Luton to Ercan Northern Cyprus via Istanbul on the whole a poor experience. On the outbound flight our tickets said the flight was 12.20 but it was in fact displayed as 12.00. Check in staff were unfriendly put the wrong seat numbers on our boarding cards which we spotted otherwise our family would have been separated. Boarding was called 20 minutes before the inbound aircraft arrived and the aircraft left late resulting in standing in line for over an hour to board as there was minimal seating in the boarding area. The interior of the aircraft was dark and gloomy cabin lights were left off. The seating was cramped which meant the passenger in front could not recline his seat. The cabin service was shambolic the crew attempted to serve food and drinks from the same trolley and were constantly running our of things and were going up and down the aisles for more items constantly took over an hour to serve the meal. The meal was disgusting and was stone cold and my drink was half a glass of flat diet coke the crew had run out and didn't want to get another bottle. Staff were not friendly and continually forgot to serve people due to the distraction of running out of food. For most of the flight the aisles were blocked with crew with trolleys and food trays were not collected for a long time. Combined with turbulence it was not possible to visit the two economy class toilets for some time and it was not allowed to use them on the ground in Istanbul. On a positive note baggage collection and immigration in Ercan was fast and efficient. The return flight was slightly better boarding was more ordered cabin service more organised and cabin light switched on. Check in however was shambolic. When we landed at Istanbul most passengers had to change seats but had not been advised resulting in chaos and families being split up. Overall a very unpleasant journey I have flown on over 40 airlines and this was one of the worst.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","3.0","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","E Kimani","Kenya","2014-06-02","I traveled on 24th April 2014 from Istanbul to Kayseri. It was my first time travelling on AtlasJet and I have to say that I was amazed with its facilities. The cabin crew were friendly despite serving the morning meal a little bit late. We traveled on an A321 which was rather clean and new and although we left the airport 20 minutes late due to the air traffic we still arrived on time and I have to say I enjoyed the flight.","","","Economy","","9.0","5.0","4.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Kupferman Alain","Thailand","2014-04-13","Good service but prehistoric entertainment system. I flew from Bangkok to Seoul on a 777-200 in business with the very nice seat configuration 1-2-1 and back in another 777-200 but alas with a 2-3-2 configuration. In any case service was good flight attendants very attentive meal excellent with very good steaks not something you find on all airlines and a reasonable choice of wines. Champagne was served before take-off but aperitifs were not offered. Amenities for a night flight were reduced to the bare minimum but the worst was the pre-historic entertainment system: it is a VOD but the choice is absolutely minimal a shame for such a good airline and I wonder how they could be the airline of the year with such in-flight entertainment. In Bangkok we could enjoy the nice Thai Business Lounge whereas in Seoul the Asiana Lounge was offered with excellent seating very good internet connections but an appallingly poor selection of food and drinks.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","I Hamrin","Sweden","2014-03-30","LHR-ICN-FRA two times 777 outbound and 747 inbound. Very pleasant experience staff always on their feet to make sure you are taken care of excellent food and great wine. Comfortable seats in both aircraft's supports a good nights sleep. 747 a bit outdated but spotlessly clean. Only negative point may be the IFE not fully responsive and could use some updating on contents but still acceptable.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Singh","United States","2014-03-22","First Class from FRA to ICN. Older 747 Combi so no private suites but still very comfortable first class seats and decent IFE screens. Service was sublime and food mostly very satisfying. 10 hours passed very quickly indeed.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","I Fraser","Australia","2014-03-03","SYD-LHR return via ICN. This airlines 5 star status was reflected in all sectors the cabin crew were excellent. The food Western and Korean was delicious and delivered in a timely and unhurried manner. The price paid for the ticket represented excellent value for money there was also the bonus of arriving in LHR around 6pm at which time immigration and customs are a breeze.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Martin White","Malaysia","2013-12-19","Having just flown American Airlines for the first time from JFK to London Heathrow I can honestly say AA are a contender for the worlds worst airline. From the state of the plane to the poor quality of the food to a laughable 1970's entertainment system all compounded by a disinterested flight crew. As a regular intercontinental traveller used to flying airlines such as Emirates Singapore Qatar etc I was truly shocked by how bad AA really are. What made it funny was reading the CEO's editorial in the inflight magazine his goal of being the worlds best carrier is a long way off.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Carlos Moreno","Canada","2013-12-17","My trip from Toronto to Bogota has not happened yet as the connecting flight from Toronto to Dallas was delayed due to mechanical problems based on what we were told and they did not allow us to board the flight. The AA reps had us wait in front of different counters for more than 5 hours without resolving anything to more than 20 people. In addition they had to handle the receiving flights. The staff was rude and not friendly at all. I gave up and agreed to have my trip delayed by one day losing one entire day in my vacation plans. I hope today it will be different. I will never use this company for my business trips.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","K Ma","United Kingdom","2013-12-17","LHR-LAX-LAS-LAX-OGG-LAX-LHR Nov 28 to Dec 9. I had a 2-week trip to 3 destinations in America all on American Airlines. All 6 flights were punctual and flight attendants on all flights were polite and friendly especially the last 3 flights. The new business class seat in AA's 777-300ER is the most comfortable I've had. Slept very well on both flights between LHR and LAX. I was also satisfied with the unexpected angled flat bed business class seat on LAX-OGG-LAX flights in 767-300. Overall I was very happy with their service and products. If AA ground staff can also deliver the same good services then AA will become a true premium full service airline in America.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","J Dand","Turkey","2013-10-10","IST-ANT. Flew Business Class for this short leg as we had loads of luggage on our return from the UK. We felt we could have stayed on the plane for another couple of hours it was so comfortable! A full meal wide comfortable seats a very reasonable price. How I wish they would re-introduce their London Stansted/Istanbul route again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","S Shetty","India","2013-06-19","25th May Istanbul-Kayseri Economy. I was pleasantly surprised by Atlasjet. New and clean aircraft comfortable seating and complimentary snacks on a 1 hr 15 min flight. The check in was smooth and though my bags were a bit over the allowed limit they waived the charges despite a full flight. An excellent airline overall.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","A J Bastien","United States","2012-11-01","Oct 20 2012. Second flight on Atlasjet this time from AYT to IST. Flight delayed half an hour but still made my IST to CDG connection. No hidden fees. Did not charge a fee to check two bags or for two carry on items. FAs attentive and courteous complimentary sandwich on a one-hour flight. The seat in front of me didn't have a pocket in which to store my paperback and glasses and I could not select my seat in advance had to check in 24 hours prior to boarding. Other than these two complaints Atlasjet is in my opinion excellent value.","","","Economy","","8.0","2.0","4.0","3.0","0.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2014-02-28","ICN-TPE-ICN-SGN-ICN mixed leg flights in 2 versions of A330's and an A321. Old A330 had comfortable seats with thick padding. However the thick padding ate up the space and it felt more cramped compared to the new version. The new A330 had slim seats in same pitch but thanks to the slim back it had a couple more inches. Much more spacious! Also its 10.6"" screen was easy to see and had touch screen feature. A321 also had touch screen IFE with slim seats and was very spacious. Service was polite and fast as usual and all meals were very good. A few gripes I saw was the crew's limited English skills and somewhat expensive fare. As far as short to medium haul economy class product Asiana is tough to beat.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","David Newton","United States","2014-02-20","OZ202 Seoul-LAX on February 7 2014. We used miles to book almost A year in advance and were lucky to get 1st class on a Boeing 747 only to have the company change the aircraft to a 777 and get downgraded to Business. What a major disappointment. First the ""lie-flat"" seats did not lie flat but hung at about 20 degrees making it essentially impossible to sleep. Then the cabin attendants appeared not to be able to speak or understand English very well. They seem constantly confused which is strange with four attendants and 24 passengers. We did get the best Korean meal I've ever had however and the attendants were friendly and eager to help. I would not recommend Asiana for your future flight plans.","","","Business Class","","4.0","2.0","3.0","5.0","4.0","","","0.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Saporsky","United States","2014-01-20","Chicago to Incheon South Korea. Flight OZ235 Jan 3 departing noon 12pm. 10/10 stars. This was an international flight inflight entertainment had a sizeable selection of movies including recently released movies. Flight attendant service was prompt polite and smiled. The food (a more subjective less quantifiable opinion) was quite good and enough to keep me from getting hungry until I arrived at my place of living after leaving the plane and the airport. If I have the opportunity to fly Asiana Airlines again I will.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Ashiblie","Malaysia","2013-12-17","My family and I traveled on AA from CDG (767-300) DFW (MD80) Sat 14 Dec and was completely satisfied. AA excel in two areas: 1) The super friendly hospitality of their Cabin Crew and 2) They provide meals that will fill you - their pizza prior to landing is sumptuous and most memorable. Their aircrafts are old and their IFE very ancient. So if price is a factor (especially when traveling with family) they will deliver satisfaction. The game changer is when their fleet is replaced with the latest in IFE offerings!","","","Economy","","7.0","2.0","5.0","4.0","1.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Robert Lanfrank","United States","2013-12-16","To start with my departing flight to Dallas was canceled due to bad weather. The AA rep couldn't have been less helpful. In addition when she re-routed me the new flights had no first class seats. Therefore I expected a refund to fly coach. They refused because I supposedly got a special rate which was still more than double of the coach rate and I was not eligible for a refund. On my flight home the first class section had no TV or movie and had nowhere to plug in my headphones to listen to music. My best advice is to fly United.","","","First Class","","4.0","3.0","3.0","3.0","1.0","","","2.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Caleb Rutter","United States","2013-12-16","JFK (New York) to LAX (Los Angeles). We got at the airport went straight through security which was extremely easy then sat at the gate for a while. No delays. We were in seating group 2 which was extremely convenient. We got 2 seats next to each other. They let us use all electronic devices. The only in-flight entertainment was 12 radio stations and a couple of magazines but it was a great steady flight. The food was fine. They provided a breakfast sandwich with ham and cheese on a croissant. The staff were friendly and it was one of the best flying experiences I've had.","","","Economy","","9.0","5.0","5.0","4.0","2.0","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","A J Bastien","United States","2012-10-19","IST to AYT (Antalya) on October 12 2012. One-hour flight. Clean aircraft no fee for checked or carry on luggage. Complimentary sandwich and beverage. Competent and courteous FAs. Seat in front of me did not have a pocket in which to store my paperback and case for glasses. Good value for a one hour flight I will fly Atlas Jet again.","","","Economy","","9.0","2.0","4.0","3.0","0.0","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Judith Dand","Turkey","2012-09-03","Have flown Atlasjet between Antalya and Istanbul six times in the last six months and they are our airline of choice for this domestic route. Friendly and obliging check-in and flight service a drink and sandwich on this less-than-an-hour flight clean aircraft and good leg room. Would like to try their flight to Stansted next year.","","","Economy","","9.0","","","","","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","S Aksoy","Turkey","2012-08-23","I have taken the following 5 flights over the past few months: Istanbul-Izmir-Istanbul (3) Istanbul-Bodrum- Istanbul (2). All flights were on time. Decent service even though flights took less than an hour. Loud and clear announcements from the flight deck. Cabin crew usually pleasant but their level of English is appalling- an area to improve. I used their free shuttle to downtown Bodrum and back to the airport and was happy with its efficiency. Tickets cost usually cheaper than Turkish and Pegasus and I hope they can maintain to be this way. I will be a returning customer next summer!","","","Economy","","9.0","","","","","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","M Serdar Cantez","Turkey","2012-04-23","IST-BJV on A321 return leg A332. We were number 22 in take-off queue. Cabin crew served snacks and drinks during taxi. Unexpectedly after take-off they served drinks. Free shuttles were available for several destinations in Bodrum. Return leg on an old looking A332 with dirty seats. However seat pitch was good enough and cabin crew was very good. Informative announcements were made by the captain on both legs. I would fly them again without a doubt. Very good airline.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Charles Spence","United States","2014-01-15","Mixed bag of flights - ORD-ICN-PNH then REP-ICN-ORD. Flight from Chicago to Seoul was on a newer 777 quite comfortable seats food actually decent the AVOD was easy to use and good the service very very good. Seoul to Phnom Penh was on an old crowed tight Airbus not much to brag about there. Then Siem Reap to Seoul same ageing Airbus again crowded and very hot thank goodness I had a T-shirt on under my shirt along with zip-off pants. I mentioned the heat to the stewardess at one pint and a minor change was made but still overly hot in the cabin. The return flight to Chicago was on the older 777 AVOD system was difficult to use and a problem mid-flight caused them to shut it down and start over. Seats were a bit uncomfortable and worn. Food on this segment was ghastly - the main meal was truly inedible (western/some unidentifiable beef that one bite told me was bad then in the middle of the night they turned on the lights and served a piece of what was supposed to pass for pizza. Very strange. The attendants were very efficient though as I saw mentioned somewhere a bit robotic.","","","Economy","","6.0","4.0","5.0","3.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Michael O'Brien","United Kingdom","2014-01-15","ICN to SYD on 30th December. Sat in seat 27k. Inflight entertainment system did not work (no sound). When I called the stewardess she just said (in limited English) that there was nothing she could do and walked off. Was told that as the economy class section of the flight was full there was nothing they could do and I would have to spend the (11 hour) flight reading or sleeping. When the passenger next to me complained that I had my reading light on (it was a night flight) the stewardess told me that I had to turn it off! As a paying passenger I feel that it is totally unacceptable that the entertainment system does not work in the first place never mind staff being unwilling to do anything about it. 12th January ICN to LHR. Sat in seat 26G - and again the inflight entertainment system for my seat does not work. Staff tried rebooting it 5 times but that did not work. Even though there were spare seats in travel class staff would not let me move as it would mean moving to a centre seat from an aisle seat. So 12 hours in a plane without any working in flight entertainment. Again an utter lack of maintenance or customer care from Asiana. I had further problems with the meals on these flights - on the ICN- SYD flight my main course was served cold it took staff 20 minutes to find a new one. I had a similar problem on the ICN-LHR. Because row 26 was the last row in that service round the western food choice was gone. I had to wait 20 minutes whilst staff waited to see if there was one from another trolley available. Now I accept that meal choices may not be available but by the time I was given mine it was cold. It was reheated. It was still cold. A new one was found (45 minutes after I should have been served) - again cold. Although I can't fault the other two flights on my itinerary I felt that these flights were amongst the worst I have ever flown on with poorly maintained and old planes disinterested staff and an active lack of management in the cabin.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Kitayaporn","United States","2014-01-13","Flying OZ221 following by OZ741 from JFK to BKK via ICN and 742/222 on the way back in Business class both way. I can say that Asiana had met or exceed my expectation for all the flights during my trip. Especially for the long hual from JFK to ICN (222/221) I had the 180 flat bed (new 1-2-1 configuration ) and great food (surprisingly I can get good medium steak on the airplane). In-flight staffs are very responsive and feel warm welcome. The downside is the ICN-BKK section is on the older plane without AVOD system. I would defiantly fly with them again in the future.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Jon Norris","United States","2013-12-16","Recently flew with American to and from Key West FL. It seems overly obvious that this 'old' airline is staffed with employees who are looking forward to retiring. Late flights unusual delays on the tarmac fake smiles and just the feeling of being on a cattle car. The days of friendly flight attendants is but a fond memory.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Mark Finke","Bolivia","2013-12-14","AA 922 from La Paz (LPB) via Santa Cruz (VVI) to Miami. This flight is constantly delayed or even cancelled. Most of the time due to technical problems which means that airline politics put cost control above performance and well above customer satisfaction. Always try to find a LAN flight before travelling with AA.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","J Oben","United States","2013-12-12","Thursday evening they cancelled my son's flight to DFW (due to weather) I held on the phone for 1.5 hours and even though he was flying as an unaccompanied minor and they could see I was on another flight to a foreign country at the time they wanted me to pick him up and take him back to the airport later. My friends husband came to the airport to take my son so he could then take him to his new 2pm flight. I waited in line at the airport I was flying out from for a gate agent to fill out the paperwork pay the extra fee etc. but no one was even at work at the gate. I have to fill out paperwork for my son pay and still get to my own flight and through security. My son was put on a flight for that afternoon then makes it to Dallas. Today I come back to the country and when attempting to board my flight from MIA to DFW I am told I can't take my bag on that has already been on 4 American Flights since Friday. They called final boarding. She proceeded to tell me now I wouldn't be getting on that flight. The supervisor eventually put me on a standby flight for 6.50 am since I missed the 8.35 pm flight I was supposed to be on the night before. They told me I was welcome to sleep in the terminal. At this point I don't know if I'll get on the flight in the morning since I'm standby and they wouldn't assure me a seat.","","","Business Class","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","A Datti","Canada","2012-03-26","Flew Istanbul to Izmir. The flight was on time and the plane was clean. Overall the crew was friendly. Even though the flight was only around 30 min we still got served sandwiches. Considering how cheap the flight was it was really worth it.","","","Economy","","10.0","","","","","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","D Nebiolo","Italy","2011-09-01","Izmir to Istanbul flight on a nice clean Airbus A319. Friendly and efficient ground staff as well as onboard staff. Flight took less than one hour but they serve snacks and drinks for free. Arrived on time at IST. Value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","A Fielding","United States","2011-04-03","Horrible delays and disorganization. The only positive about this airline are flight attendants. The economy class seating is extremely cramped on A320 aircraft and I did not experience their 757 because they swapped it for a SunExpress 737 on my last trip. This airline is extremely affordable and much quicker than train or bus while travelling within Turkey. I still prefer the service on Turkish. Food service is provided on all flights something that seems to be popular within Turkey. They offer a grilled cheese sandwich or a piece of pound cake.","","","Economy","","5.0","","","","","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","T Martin","United Kingdom","2014-01-06","LHR-SYD via ICN and return. 777-200 on all legs. A bit of a mixed bag really. Firstly their English language website seems clunky and I was unable to select a seat in advance as the system didn't recognise my check-in code. Although the cabin was blandly coloured and fairly dated the seats had plenty of leg room though and you don't feel cramped - the 3-3-3 layout really makes a difference as opposed to the more packed layout of newer 777s. The food was varied and generally good with interesting Korean dishes on offer for those in the mood to experiment though I opted for the Western option for all but one of the meals - probably more down to personal taste. The cabin crew were very friendly and attentive if a bit robotic. IFE was much better on the ICN-LHR legs as these aircraft had AVOD Sydney legs had an older system with programmes stating every 2.5 hours which was frustrating. Overall a good selection of films but much smaller than EK. Transfer facilities at ICN were excellent free showers and plenty of comfy armchairs/recliners tucked away from the busy concourse to lie down on. The stopover Hotel in Seoul on the return journey the Seoul Royal was excellent with the restaurant service being the quickest I've experienced. Overall a few quibbles but significantly cheaper than the ME/SE Asian carriers and BA/QF and it gets you there well fed and in relative comfort which is after all the main thing.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jesse Oey","Australia","2014-01-02","OZ762 CGK-ICN 23 Dec 2013. Flew on an ageing A333 which still had Asiana's old interior the IFE at my seat wasn't working properly and the screen was fuzzy. Food choices were great - had the Korean breakfast choice which was chicken porridge very tasty. The seats were old and tired but well maintained and the cabin was dim and dark but clean. Strangely the FAs I interacted with during the flight seemed to speak very limited English - very smiley and helpful nonetheless. A decent experience but honestly I expected more from a Five Star Airline.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jesse Oey","Australia","2014-01-02","OZ761 ICN-CGK 30 Dec 2013. On my trip back I was lucky enough to be flying on one of their retrofitted A333s - new cabin interior bigger screens more extensive and responsive IFE. The FAs were attentive and friendly and the food was great. The food cart ran out of choices by the time it reached my area so I had the Korean choice - bibimbap which was decent. The boarding process was smooth and seamless. A great flight overall.","","","Economy","","8.0","5.0","3.0","4.0","4.0","","","5.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Jim Honest","United Kingdom","2015-07-07","A great no frills, low cost airline. I highly recommend for little inter-island hops around the Channel Islands. However I am prompted to write a review today due to really appalling customer service via telephone this week. A tetchy member of staff, a very poor line (or as I suspect chin to mouth piece) a stroppy, irritated response when I could not hear well, a curt reply to my inquiry and the phone going dead before I could scarcely say thank you and good bye. Courtesy costs nothing. I await my next flight in trepidation and am giving a high score for previous trips and polite, well mannered staff.","","Business","Economy","Southampton to Guernsey","7.0","3.0","5.0","","","5.0","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Davide Greco","Italy","2013-12-11","Flew ORD-MIA last week onboard AA1252. First remark: I got a reward ticket using my AAdvantage points and I must say that contrary to what happens with many other carriers a free ticket with AA is really a free ticket as I paid only 2USD for taxes and that's something I really appreciate. Flying AA is a very basic experience though: plane was a B767-300 freshly re-painted but about 20 years old even if the seat comfort is okay for a 3hour flight. No entertainment just scattered small screens and no meal provided for free just drinks. Having to pay USD 25 for checking your bag is something I really do not understand but it is a general policy of US carriers. Crew professional and quite friendly and a very talkative captain. Left and arrived on time with no mechanical problems happened as in the 50% of the AA flights I had flown in the past (total-10) so no complaints at all this time and I will consider to fly with them again for domestic flights in the future.","","","Economy","","6.0","3.0","3.0","2.0","2.0","","","5.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M McCarthy","United States","2013-12-10","I am appalled by AA's ticket and baggage agents! Today my 76 year old Grandmother flew on an international flight from JFK to POS through MIA and from check-in to arrival was treated extremely poorly. This is a trip we have given her every year for the past 10+ years. But from check-in at JFK - the AA agents were rude and gave the impression as if we weren't worth the time. The trip began at 3am since her flight was scheduled to depart at 5.40am - I personally booked her round trip ticket and re-confirmed the requests for wheelchair service an aisle seat and extra legroom days in advance. None of these requests were listed on her reservation and when we asked the agent if she could try to accommodate in any way we were give very abrupt and snide no's. The wheelchair took 20 minutes to come. Baggage clerks - instead of checking her bags and placing them on the conveyor we were told that she had to carry them to the gate and place them on the conveyor herself as ""they aren't paid to do so"". Her transfer in MIA was exactly the same - no wheelchair assistance listed on the system and in order to make her connecting flight my Grandma had to walk a distance - from her arrival gate to the departure gate. Never again.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Karen Clark","Australia","2013-12-09","Chicago - Toronto - Miami - Las Vegas - Chicago Every flight we took left on time. All flights were full except for the Vegas -Chicago flight which was mostly empty making for a great flight. The service was as expected and the planes were all in good condition some were in fact very new. The in flight magazine is particularly good on this airline. I was very concerned about selecting this airline as there are so many bad reviews about delays but honestly I can say we had a wonderful experience flying with them.","","","Economy","","9.0","4.0","3.0","3.0","3.0","","","5.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Dimitar Petrov","Cyprus","2011-03-27","ECN-IST A321. ECN airport looks disorganized but queue goes quick. Clean aircraft breakfast pretty good. FAs polite and smiling. Good value for money. Few weeks latter I flew with them back to Cyprus. Flight late due to staff strike at ECN and traffic at IST.","","","Economy","","8.0","","","","","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","L Shapiro","United States","2010-11-06","Atlasjet economy from Istanbul to Antalya and back. Clean B757s with American captain on one flight and American first officer on the other. Very organized web site and professional friendly airport staff and FAs. Both flights on time. Although the flight was only one hour they had old fashioned service inflight — newspapers offered on boarding along with a sandwich cookie and beverage service. And very good fares compared to Turkish Airlines. Flights were full - with good reason.","","","Economy","","10.0","","","","","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","H Garnett","United Kingdom","2010-08-09","Ercan-Antalya-Manchester old Saga Airlines B737-400 atlasJet crew friendly and well presented. Ercan Airport checkin a little disorganised but short queue moved quickly. Excellent customer services from AtlasJet emails being answered within 3 hours of the question sent!. Antalya touchdown broke the journey up nicely plus food on both sectors was tasty and plentiful.","","","Economy","","9.0","","","","","","","4.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","J Mitchell","Netherlands","2010-08-09","Izmir-IST. Ground crew friendly and quick check-in. Plane clean and comfortable. Bit of a delay but time was made up and passengers kept informed. Price good value for money.","","","Business Class","","8.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","G Balwinder","United States","2013-12-16","The flight was on-time and the boarding process was relatively simple and hassle-free from SFO-ICN. Aircraft was an 777. Flight was overall good but I didn't feel comfortable for the whole 14 hours. The food was bland but edible. The seats felt stiff and it was hard to wiggle around. I did enjoy my window seat however. The transit process at ICN was long and slow! Aircraft was an Airbus but it seemed more comfortable. ICN-DEL. A few passengers had a mix up with their seats and the flight attendants handled the situation very well. I could not complain about their service. They served the same meal on the two different planes. Flying over 20 hours I expected minimal comfort but I honestly did not feel it on Asiana airlines.","","","Economy","","7.0","2.0","5.0","3.0","4.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","K Janice","Australia","2013-12-06","Travelled Sydney to Seoul late November and returned earlier this month. Fares were cheapest out of the major carriers but felt I got more for my money. Food on both flights were tasty and a good variety of beverages were also available including Korean rice wine for economy class! Comfortable flights thanks to excellent seats that had good recline for sleeping. Service was outstanding by the hardworking crew and they were very friendly and hospitable.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Alex Enfiedjian","United States","2013-12-03","San Francisco to Seoul Korea to Phuket Thailand. Then: Phuket to Seoul to San Francisco. When I called customer services they went above and beyond to make sure all my questions were answered. Onboard flight attendants were helpful quick to respond the food was pretty good and the inflight entertainment had lots of current movies to choose from. Travelling on a transatlantic flight is miserable but Asiana made it as comfortable as possible. We missed our flight home from Phuket by 12 hours (it was my fault) and Asiana moved us to the next flight that evening for free. I recommend Asiana to anyone looking at a long distance flight.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","S Dean","United Kingdom","2015-07-07","Flew from LCY to GCI return. Outbound: Quick and easy check in at LCY, straight through security then to departures. LCY can get quite busy in the mornings but managed to find a seat without any problems. Bused to the aircraft. Onboard great friendly service, complimentary drink and duty free items offered. Flight time approx. 1 hour. Return: Check in at GCI can be a bit slow espicially if there are a couple of other flights departing around the same time. Same friendly service on board for the return trip. The aircraft used is the smaller version of the ATRs they have in their fleet but offers the same cabin layout as the bigger ATR aircraft, the seat pitch is exactly the same. This is Aurigny's newest route and is a great alternative to Gatwick and would highly recommend this for anyone starting or finishing their journey in central London. If you book in advance the fares are reasonable and once you factor the train cost to Gatwick the fare is not much different. LCY is a great airport to travel through, quick, easy and hassle free compared to the bigger London airports.","ATR42","Solo Leisure","Economy","London City to Guernsey","9.0","3.0","4.0","3.0","","4.0","","3.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","P Sarchet","United Kingdom","2015-04-30","We flew to Gatwick from Guernsey on 24th April excellent and early flight and great crew but we waited an hour and 10 minutes from leaving the plane to retrieving our luggage. No one to ask in the CI luggage reclaim area you couldn't go back nor leave the area. Unacceptable I am afraid. We would have understood had their been a security alert or another problem but nobody communicated with us. Luckily we did not miss any on going connections but come on how difficult is it to unload a plane and get bags through in a quick manner?","","","Economy","","7.0","","","","","","","1.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","A Clarke","Ireland","2015-04-22","Flew from MAN to GCI and then from GCI to BRS over Easter weekend. Not bad value considering they pretty much the only way of getting to Guernsey. Free bag soft drink and newspaper but you would want to be incredibly short to have any hope of being comfortable in these seats for any amount of time. The crew on board we very professional and pleasant to deal with and seemed to enjoy what they were doing. Flight from GCI to BRS was operated by VLM on a Fokker 50 that was as old as the hills still it had a lot more legroom than the ATR on the previous flight. Nice service by nice crew on a short flight.","","","Economy","","9.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","M Syed","Austria","2015-03-28","Flew the first time with Aurigny from LGW to GCI and return. All flights were on time aircraft still looks very new comfortable seats with enough leg space flight attendants doing their best to offer free drinks and the Guernsey Press within the short flight time and 20 kg luggage was included in ticket price. Overall it was a surprising good value for money and I felt well-cared all the time will definitely recommended this airline.","","","Economy","","10.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","D Graubard","United States","2013-12-09","ORD_DUS-FLR on AA/Air Berlin - 11/27 DUS-ORD on 12/8. Biz class full in both directions - I hope that continues as flying through DUS is a breeze compared to connecting at Heathrow. ORD-DUS 767-300 - the flight attendant was the only let-down: she was friendly but wasn't too attentive and talked with other passengers about how she didn't like flying long haul and was at her tolerance limit after a 7-hour flight. If you don't like long-haul then don't work it - ridiculous. Food was good - I pre-ordered it online and that worked well. Purser was very friendly. Arrived 45 min ahead of schedule and did the easy connection to Air Berlin Q-400 to Florence. Nice flight and on-time. DUS-ORD 767-300. Great flight attendant - friendly and attentive without being too in-your- face. Good food pre-ordered again online. Samsung Tablet is nice but again they don't put enough TV shows on it - you get one episode from the 1st season of a series. Overall I hope with the merger things keep getting better with FA attitudes. Good flights in general.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Igor Fedichenia","United States","2013-12-09","Flew from Seattle on December 3rd. Arriving to Chicago we have found that our flight AA4250 to Hartford has been canceled. The AA representative has claimed that it is because of weather which was impossible to believe as practically all the flights to New England had been on time. We realized lately that they canceled it due to small amount of passengers. This is how American makes its money: they lure people with low price and convenient time and then cancel the flight when there is not enough passengers shifting the cost of the night stay transportation and the rest to the customers. Shameful practice. Ultimately unreliable.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Miro Cristiano","Brazil","2013-12-07","Traveled one-way moving back home from Miami to Rio. They use the same ancient Boeing 767-300 that I used to fly 20 years ago on this route. There is still no individual screens in economy. Dinner was acceptable and the flight attendant even offered a repeat entree-without my asking! Breakfast before landing was a small albeit a hot croissant with coffee and orange juice. Although we departed on-time the arrival in Rio was late by almost 30 minutes-with no explanation from the crew. All in all AA is not a bad airline: I just believe it has defined itself as a mediocre carrier. If it's cheap I'd fly it again.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","3.0","1"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","N Young","","2010-07-24","Istanbul-Ercan. Their business class with leather seats as opposed to many others offering of two seats in the 3 seater! Service excellent with pleasant welcome of white wine or fruit juice and paper. Meal good when I have travelled.","","","","","4.0","","","","","","","","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","R Ellis","","2010-04-11","Dalaman - Manchester charter flight. Spotless aircraft. Crew very friendly well presented. Snack and two free drinks.","","","","","4.0","","","","","","","","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Nigel Chism","","2009-09-09","Istanbul-Antalya return. Spotless new aircraft lovely staff and on time. Will use again certainly.","","","","","5.0","","","","","","","","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","T Foran","","2009-04-06","Istanbul to Antalya. Excellent Value. Staff friendly. For 100.00 cdn. return they feed you on a one hour flightg. A320 a bit worn looking. Highly recommended.","","","","","4.0","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Adrian","United States","2013-12-02","Returned to Los Angeles from Seoul on the weekend after Thanksgiving. Wait time to check in and board was minimal. Business lounge was nicely refurbished and expanded since the last time I visited in April. I was greeted personally once on board by one of the cabin crew which I thought was a nice touch. Food was decent for coach and drink runs were abundant. The cons to the flight was that the 772 used to fly this route is seriously starting to show its age. AVOD carried a wide enough selection of films but was not the most state of the art touch screen ones you find on newer planes. Baggage was already on the carousel by the time I cleared immigration but it didn't mean much as I was met by a colossal line to clear customs due to the poor facilities at LA airport. Overall this airline is a good airline that provides bang for your buck although they do start to get monotonous when you fly with them for a while.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Racine","Canada","2013-11-29","Truly a 5 star airline. The staff on board were so professional and attentive. I had the best filet mignon ever at 40000ft. The champagne and wine are so well chosen. We flew from LAX to ICN and then ICN to SGN. Both flights were fantastic. Great cabin crew and looking forward to fling them again.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","W Le Cocq","United Kingdom","2014-12-22","I fly Gatwick-Guernsey-Alderney or Southampton-Alderney return about eight times a year. The service is excellent value for money (considering the costs of operating old small planes) always a friendly smile at Southampton and in Alderney. More a community bus service than an airline except the new Embraer 195 used on Gatwick-Guernsey is very sleek and professional. You spend longer waiting for bags at Gatwick sometimes than actually in the air - so tend to stick to Southampton (plane to train personal best so far at 3 minutes 40 seconds). Fantastic.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Chris Le Tissier","United Kingdom","2014-12-10","I flew GCI-LGW-GCI in November. 5 minutes early on departure. Arrival into LGW early. Even the bags arrived quickly. Cabin crew under pressure to serve the free drinks but got there. On return the only slight delay was the need for the long taxi down to the end of the runway at Gatwick. On time arrival. On E195 super plane 31m flight. Bag delivery in GCI could be improved though very slow. I have travelled 30+ times on Aurigny this year. Never let me down they always get me home.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Patrick Evans","France","2014-11-25","I flew from Jersey to Alderney via Guernsey and experienced delays. Not really a problem as had been warned by telephone of the delay in Guernsey and the fact that it happened in Jersey was immaterial. Everyone was perfectly friendly and civilised. However a few days later I flew from Alderney to Gatwick via Guernsey and while the flight was fine and everything on time I found the ground and cabin staff to be offhand at the very least and was made to feel as if I was an idiot when I undid my seatbelt to pay for my drink and when I asked for information on arrival in Guernsey. I really think that as a small airline if they want to attract customers they should give their staff better training in their general approach. Just a smile and a pleasant way of speaking would be an improvement on a sigh and a grimace.","","","Economy","","5.0","","","","","","","1.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Raymond Chisholm","United Kingdom","2014-11-05","Flew on the new jet from Gatwick to Guernsey and back last Thursday - a trip I often make. New Embraer 195 aircraft is now being used by Aurigny. Flights both ways on time and very quick coming back in the evening from take off to landing was just 31 minutes. That meant a difficult job for the cabin crew to get drinks to everybody in time but they're obviously used to it and completed the task with a few minutes to spare. As always with Aurigny a great and friendly service only quicker now!","","","Economy","","10.0","","","","","","","4.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","L Blakley","United States","2013-12-06","I would never have booked a flight with American Airlines had I known what a pain they are and how much they lack in customer service. I ended up taking the loss and canceling my flight to book with United Airlines. They don't have ridiculous change fees (200$ - more than my ticket cost) and they have people who actually care to help you and listen to what you say on the phone. American Airlines needs a serious makeover and judging from the hundreds of reviews previously posted saying similar things and not recommending the airline as well I am not the only one who thinks this.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Selina Williams","United States","2013-12-05","Had to cancel my trip because of American's multiple delays. They called awakening me at 3am advising my flight was delayed until 12pm from its original time of 7.15 am. I arrived at the airport to self check in for my boarding pass because I couldn't print online due to the change. There was one person servicing people for ""self- check in"" in one line. So if people needed to check bags they were in the same line as those who did not need to check bags and only needed to get to the kiosk to obtain the boarding pass. An American employee should have been there to redirect people who needed only boarding passes and have separate lines. I stood in line for 30 minutes to get to the kiosk and obtain my boarding pass with no bags to check. Service attendant appeared incompetent to other customers ahead of me. The service was very slow with no pleasant smiling faces. Further I learned when I got to the gate that Flight 1202 again delayed another hour for 1 pm. Then I receive a voicemail that the flight again delayed until 5 pm and that I would arrive in Dallas 10.10 pm not to arrive in CT until Thursday at 12 noon. That was also not guaranteed. I needed to be in Hartford CT by 8 am. Hence why I scheduled the flight for early morning departure the day before. While I received a refund I didn't make my conference. They offered no alternatives to get me to CT in time on Wednesday. They only offered me an overnight stay at DFW airport red eye at 1.25 am with no sleep for arrival at my conference at 12 noon more than 4 hours late for the conference. Every time I deal with American there is always something. I will not fly American again.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","M James","United States","2013-12-04","Flight that we were boarding in Denver arrived late we only had 53 minutes of layover time before our next flight in Phoenix. The flight attendants at the gates were informed we 4 along with 16 other passengers were going to miss our connecting flight due to the late arrival. 16 people. When we arrived in Phoenix to my surprise our connecting flight departed on-time we arrived 20 minutes late. 16 people late due to a late plane arrival/departure nothing any one of us passengers could have prevented. Naturally we proceeded to the customer service desk. I received a 100$ voucher for a flight costing more than 500$ no food or drink? 16 of us disgruntled passengers slept in the airport. I will never fly them again.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Stephen Brunette","","2008-09-22","ADB-IST return to connect to AF flight IST-CDG-YUL. Very good for the money especially that AF has a loose agreement with Atlasjet for baggage so given full international allowance. Check in at Izmir was efficient. Plane a CRJ-900 no boarding bridge used bussed to plane. Flight attendants friendly and snack given - only 45 minute flight. Disembarkation in IST good and bags transfered to AF no problem. IST-ADB also good. I was only international passenger aboard so when boarding bus Atlasjet staff their with sign with my name. After dropping off passengers at domestic terminal bus took me to international terminal where they were expecting me. All in all a very good experience with Atlasjet good planes good service will use them again for ADB-IST.","","","","","","","","","","","","","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","G Georgiou","","2006-10-18","Ercan - Istanbul (return). This airline is excellent value for money. Planes were new service was friendly and efficient meals were basic but fine and it was just so easy to book a very cheap e-ticket through their web site. A good alternative to Turkish Airlines (which can be sometimes excellent and sometimes really bad but usually quite expensive) and definitely better than Cyprus Turkish Airlines.","","","","","","","","","","","","","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Angela Bailey","","2006-08-21","Following making my booking with this airline and booking a club class seat the airline changed the plane - which resulted in no club class. Seat Pitch uncomfortable with only 30 inches making a very uncomfortable flight. Inflight sandwich from Girne to Istanbul was good however the inflight meal between Istanbul and Stansted was poor. Staff OK and all were friendly however drinks sold in Euro's and when offered sterling they took the same in pounds as they would have in Euro's. Had the seat pitch been better this would have been a fair airline however the leather seats do not compensate for the restricted leg room for what is in fact a 6 hour flight from London to Girne.","","","","","","","","","","","","","0"
"atlasjet-airlines","/airline-reviews/atlasjet-airlines","Atlasglobal customer review","Chris Walsh","","2006-07-23","IZMIR-IST. All Y class seats on A320 were comfy leather. The one hour flight was 100% full and great value at around 40 Euro. Drinks (non alc) and sandwiches were served gratis and crew very professional and warm. Bags promptly available on arrival at IST and overall a very good service.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","L Kopp","United States","2013-11-12","BKK-ORD. Overall we were pleased. The crew is very professional acknowledged my wife's special meal request nearly as soon as we got seated and the IFE was fine as well. I would definitely fly them again.","","","Business Class","","9.0","5.0","1.0","3.0","3.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Weiss","United States","2013-11-01","13 hours 20 minutes flight from LAX to Seoul South Korea. We made seat reservation for two of us including my 3 year old son. We reserved two seats over 3 months ago getting just two seat abreast together in the back of the plane. At airport check in they bumped us to another seat without asking us but promised us 3 seats abreast blocking one seat to make it more enjoyable with my little boy. Suddenly just before departing they bumped us again by seating a third person with us. Very poor management. Only great thing about this trip was that the seat were comfortable generous legroom for a long 13 hours 20 minutes flight.","","","Economy","","1.0","5.0","1.0","3.0","3.0","","","3.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","C Jesson","United Kingdom","2014-10-22","East Midlands to Guernsey on an ATR-72. Nice to have a proper airline service with a person to check in your bag plus complimentary drinks and newspaper on board. Aircraft clean and presentable departed on time but arrived slightly late due to strong head winds. Flight a little bumpy in parts. Cabin crew service efficient and with a smile. Good flight price. Would fly with Aurigny from my local airport again.","","","Economy","","9.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Nigel Stacey","United Kingdom","2014-09-14","My wife and I had gone to Guernsey for a weekend so we could do the G-JOEY flight having seen voted best small airline by which magazine makes them look good. The weather was a bit poor and they do say if there is bad weather the flights might get cancelled so as is was awful we were not to sure if the flight would go ahead. Twenty minutes from departure the clouds broke up and sun started to appear which was a relief but then the flight got cancelled we were taken out of departures and that was it. We were told that according to the metro logical forecast the weather was not good but had Aurigny ops looked out of there window it was sunny and as we were only having a twenty minute trip on the plane And I saw no problem weather wise. However the truth came out accidentally let slip by a member of staff that the plane was needed for the 15.20 Alderney service to depart late at 15.55 which is why the trip was cancelled where as our schedule should have been a 15.45 departure. We were not the only passengers that had travelled from mainland Uk just for this flight and felt let down by the airline after paying to fly to Guernsey for the short flight. Having contacted the airline and no reply yet why they need twenty eight days to reply I will never know for a small airline sadly now I will possibly not get to fly this aircraft as it is due to come out of service.","","","Economy","","","","","","","","","1.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","A Wood","United Kingdom","2014-03-21","Me and my wife use Aurigny often as our daughter grandchildren and son in law live on Alderney. The staff are friendly and polite. Only get delayed when there is bad weather on the island. Only criticism is the price of tickets could do with more offers as we fly from Southampton.","","","Economy","","8.0","","","","","","","1.0","1"
"american-airlines","/airline-reviews/american-airlines","American Airlines customer review","Robert Rogers","United States","2013-12-02","I flew to New York City last Monday and I sat in the front row of coach. I got a lot of legroom and felt like I was in first class. The staff were nice on this 738. The plane was delayed 1 hour due to a winter storm. The entertainment did not work so I used my tablet. I got to have a nice breakfast with dessert and I got free baggage because of the Advantage card from AA.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","David Sung","Hong Kong","2013-10-22","A round trip between HKG and ICN and also my first experience with Asiana. Flight OZ746 on B747-400 bound for ICN departed on-time food and beverages served shortly after take-off. My choice was ""Beef Noodles"" and the taste was not good. However bread salad and dessert were good. Cabin crews smiled at all times and were very nice. We knew where to claim luggage through the inflight entertainment system after landing at ICN. The return flight was OZ745 on B747-400 a 15-minute delay on departure and ""welcome drink"" was served to us. Again food and beverages served shortly after take-off. This time I chose ""Chicken Pasta"" taste was delicious! Cabin crews on this flight also very nice and smiled at all times. If I go to Korea next time I will choose Asiana without any doubt!","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Barry Birchall","New Zealand","2013-10-22","SYD-INC-LHR return. Very attentive staff and service was excellent. Seating on Sydney to Incheon flight was not super comfortable as I kept slipping down in the recline position. Probably fine for a smaller and shorter passenger. I really appreciated the cabin kept in darkness and I did get some sleep on all legs. On one of the legs the cabin staff appeared a bit muddled and the meal service was slow and fragmented. A couple of particularly demanding passengers did not help the staff holding up the serving of meals to immediately attend to their needs. They should have been asked to wait a couple of minutes. Generally a great airline and would use Asiana again.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","B Mackay","United Kingdom","2013-10-15","LHR-ICN-SYD and return. All a bit disappointing. Bland and dated interior pretty ordinary seats (fabled generous pitch wasn't noticed) heavily creased or missing inflight magazines awful food (including a few entirely empty 'bowls' on my tray). Crew were OK nothing too special. In fact you only saw them for at the beginning and end of the flight. The rest of the time we were in darkness with all blinds strictly down. Had much better experiences with Singapore Qantas and even Etihad on this route which I fly every 6 months.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","5.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Jim Addis","United Kingdom","2013-10-25","We have just used Aurigny Air for the first time flying from East Midland to Guernsey. We have flown over the last 6 yrs several times a year with Flybe - no more. flight was on time going and coming back in fact we made it both ways ahead of time both ways staff were smart polite and professional. What was also nice was the complementary drink and free local paper.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Elizabeth Charlton","United Kingdom","2013-09-08","30/8/2013 from Stansted on flight no GR437 to Alderney via Jersey and Guernsey and returned on 3/9/2013. Impressed with the friendliness and helpfulness of staff second to none. The only blip on the horizon was at the information desk in Guernsey where expecting the usual smile in answering a simple question was completely the opposite small moan in what was first class treatment. We shall certainly travel with your airline again and tell our friends to do the same.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","G Ledden","United Kingdom","2013-08-18","Flight cancelled out of Guernsey due to fog - put on a flight 28 hours later (which was 30 mins late taking off). Staff totally disinterested - no offer of practical or financial help - just told to claim on travel insurance. To cap it all we were placed right in the middle of a noisy football team when we finally got away.","","","Economy","","1.0","","","","","","","1.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Nick Maunder","United Kingdom","2013-08-12","The user requested that this review be withdrawn due to pressure being exerted on them by the airline.","","","Economy","","","","","","","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2013-10-06","Seoul to Paris round trip. Both legs on B777-200 with 2-class configuration. Not a single empty seat on both flights yet the in-flight service was flawless. Very tasty meals were served in time and never rushed. Seats were wide and pitch was excellent. Recline was surprisingly generous but we were asked to seat upright at meal times. The biggest letdown was the lack of on-demand IFE; some 10+ channels of movies and short features on continuous loop. Quiet cabin and comfortable seats made me sleep good part of the journey and the service was never intrusive yet very effective. Just do something about the antique IFE!","","","Economy","","9.0","5.0","5.0","5.0","2.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Knibbe","South Korea","2013-10-03","I flew Seoul Gimpo to Shanghai Hongqiao return. The first flight arrived well ahead of schedule and the second was about 5 minutes late due to air traffic congestion in Shanghai. The service was very friendly and professional. There was no choice of meals but the food they served was very nice. The seat was comfortable with lots of leg room and the entertainment was really good. I can't think of any significant fault with this service. The ticket price was only about $20 more than China Eastern and the service was much better.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","William Brandoe","United Kingdom","2013-10-03","ICN-LHR. What a contrast to my outward flight! Champagne on boarding frequent water runs during lunch. Drinks and food runs during the darkened flight. QS meant comfortable sleep but on a different configuration of a/c with better IFE. Good food (ssambap for my lunch and a very nice hot croissant sandwich midway through flight) . Early arrival in LHR despite circling and then overflying to come in from west and luggage was on carousel as I arrived. Excellent flight.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Ivan Dzhur","United States","2015-08-01","Original ticket booked in economy class. Upgraded to Business class on JFK to VIE route. Quick check-in, nice Lufthansa Business Class Lounge at JFK. Boarding delayed due bad weather over JFK and chaos it created at the airport. Once we boarded we were kept on the tarmac for 2 hours. Flight crew regularly updated us of the progress, and cabin crew offered soft drinks. Finally airborne almost 3hrs late. Amazing catering by DO&CO, crew kind and polite. Slept for few hours, seat was ok to sit or relax, to sleep it was a bit hard. Also temperature was rather high - woken up for breakfast which was delicious. We landed in Vienna about 2.5hr late. Would recommend Austrian Airlines.","Boeing 777-200","Solo Leisure","Business Class","JFK to VIE","10.0","4.0","5.0","5.0","5.0","5.0","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Chris Russell","United Kingdom","2013-04-04","I am a devoted traveller (LGW and back every week for many weeks in the year and I always travel Aurigny if I can) and I always book my family on Aurigny. However my families experience with delayed or cancelled flights in the last 6 months and the experience of friends is beginning to make me seriously doubt my loyalty. Their chairman mentioned a few months ago that the reliability was going to improve and it hasn't. Reliability is crucial to an airline. Aurigny is vital to Guernsey.","","","Economy","","5.0","","","","","","","4.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","John Clift","United Kingdom","2013-03-12","Jersey to Guernsey 08.03.13 as always you cannot fault any part of the trip. A fun start to the day to prepare oneself for the evening return with the blue spotted one to Southampton - maybe. Anybody visiting the Channel Islands for a short break should take a trip on a Trislander.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","V Baxter","United Kingdom","2013-01-07","Travelling Manchester to Guernsey GY671 on 19 December 2012. The 17.10 flight was delayed until the next day due to bad weather. Aurigny kept us informed arranged coach transport from and to airport to Crowne Plaza Hotel with very good Evening meal and Breakfast. Next morning offered a drinks voucher at the Airport as we could not take off until 11.45.","","","Economy","","9.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","J Tydeman","United Kingdom","2012-04-23","Flew to Alderney from Southampton. A very pleasant short flight friendly captain. Aircraft is too small for safety demonstrations so you have to watch a short film in the departure lounge. My partner left his passport and mobile onboard and they phoned us a few hours later to inform us they would be ready for collection on our return flight. As the aircraft is very small it is not at all comfortable but a good inflight magazine. Cost of the flights was high considering the short journey time.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","L Ledoo","Australia","2013-10-02","ICN-SYD Sydney to Seoul daytime flight. Lunch was served immediately and then cabin was plunged into darkness which I found odd and disappointing for a daytime flight - if the sun is shining outside I'd like to see it. BC cabin is very open and spacious and the service is attentive and outstanding - they couldn't have been more friendlier or helpful. The seats whilst very comfortable only laid back about 80% flat and were pretty uncomfortable. In-flight entertainment was poor with a very limited set of movies and no on-demand facility - they start the movies every 2 hours and if you miss the start then it's bad luck. This is very 1990's and in quick need of an overhaul. Cabin temperature was too high for comfortable sleep even after asking them to turn it down.. Overall for the money we paid we were happy. Asiana BC is around $2000 cheaper than the other big brands so we made big savings given there were 4 of us but you do get what you pay for. Others offer lie-flat bed s and a massive selection of AVOD.","","","Business Class","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Gilchrist","Canada","2013-09-29","OZ107/OZ541 - 11 Sep NRT-ICN-FRA. Both flights departed on time. The cabins had been well maintained and as usual the Asiana staff on the ground and on board were impeccably groomed and gracious. A late brunch style meal was offered to ICN and it was ample and very well prepared. The crew could not have been more professional. Ex ICN we were seated in the upper deck. I was pleasantly surprised to find the overhead bin large enough for my hand carry (no checked luggage). While the seat is the older type it was comfortable and fully functioning. The on board service was the usual ""5 star"" Asiana product. I can't speak highly enough of the calibre of the OZ crews. We arrived on time and well fed and rested.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","William Brandoe","United Kingdom","2013-09-29","LHR-ICN on QS Boeing 777. An aisle side single seat was comfortable with good sleep. First time I've had an amenity kit on way to ICN. The duvet and under quilt made bed good. Several children in C but in fact they were good. Food very acceptable - now a third western option is there - previously just 2. However despite a not-full cabin service was not excellent and my water glass for dinner did not get topped up. I noticed no champagne on boarding only water or orange  no bottle of water for the night and I had to ask for water refills for the pre- landing snack. No juice offered then. All OK but the 5 stars seem to be slipping away.","","","Business Class","","8.0","5.0","3.0","4.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Marianne Kane","Israel","2015-07-27","Every thing was fine until the ""meal"" was served. It was placed on my tray and when I asked what it was I was told vegetarian pasta. I asked if it had cheese and when told yes I asked for an alternative. In a very nasty tone I was told I should have requested a special meal. And that was that. Luckily the passenger next to me didn't want his kosher meal and gave it to me.","","Solo Leisure","Economy","Copenhagen to Tel Aviv via Vienna","3.0","3.0","1.0","1.0","","5.0","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","A Khanaka","Iraq","2015-07-21","Economy - meal choice not offered. Flight OS830, 26/6/2015. Served (pasta) the only choice. Flight Attendants - attitudes poor. Seats - so so. Price wise, toO high for flight duration and service available onboard. Sinks were not clean. ","A320","Solo Leisure","Economy","Erbil to Vienna ","3.0","2.0","1.0","1.0","","1.0","","2.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","A Bowen","United Kingdom","2012-03-09","Like all budget airlines Aurigny charge over the odds for credit card booking. £3 per person to encourage you to reserve a seat is a joke - they automatically allocate seats not next to each other upon web check-in - meaning I was at the back of the plane and my partner at the front. Plane's are very old. Leg room OK but wherever you are in the country (we were flying from East Midlands) it's never usually much more then an hours flight. Overall the flight is a means to an end.","","","Economy","","","","","","","","","1.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","H Tomlinson","United Kingdom","2011-10-31","SOU-ACI-GCI-JER return. Every leg of this journey (entirely on Trislanders) was a pleasure. No delays from Southampton and pilot was friendly. The same pilot flew us on to Guernsey where after a short stop we changed aircraft for Jersey.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Chris Letiss","United Kingdom","2011-08-12","GCI-MAN-GCI. No queues at check-in desks. Flight on time. Free drinks on board. Helpful crew. Bussing at Manchester due to customs requirements. Baggage handling at Manchester very slow. On return no check-in queue plane pushed back 5mins early. Good value for money free baggage too.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","N Robinson","United Kingdom","2011-08-10","EMA-GCI return. Both legs on time. Friendly ground staff and onboard ATR 72 aircraft. Excellent updates from the flight deck and cabin crew offered free drinks & newspaper which is unusual these days. Free hold baggage included in ticket price which is good value. This airline puts many of its bigger rivals to shame.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Gavin Slater","United Kingdom","2013-09-24","ICN-KIX-ICN. Short flights but excellent service with professional crew. Food served was okay not wonderful but for short flight - no big expectations. Easy boarding at Incheon and return from Osaka. I was most impressed with seat space. With this amount of comfortable space I could imagine a long haul flight would be very comfortable. Our flights were on 747-400 outbound and return on 777-200L and both had same generous pitch of seats. Impressive.","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Browning","United States","2013-09-19","ORD-ICN-BKK and return. The service is excellent however the business class seats are the 1990 era old style. They only recline to the really uncomfortable 270 degrees with a bar poking you in the side while you try to keep from sliding down position. Great service but sadly no service in the world can make up for the poor seating. Will never fly them again.","","","Business Class","","5.0","1.0","5.0","4.0","3.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Dean Stannard","United Kingdom","2013-09-18","I am a Diamond Plus member and consider Asiana to be good but my flight on OZ522 on Sunday 15th September 2013. The flight was oversold so did not get an Aisle seat as I was promised. Flight was delayed (not Asiana's fault but we were given a variety of excuses). Food was a real problem - vegetarian meal not loaded so when I was offered ground beef with rice or pork meal I refused and asked if there was any chance of anything else. No there was not so I was not fed for 12 hours. Why have only meat options onboard. Sadly catering has never been great on this carrier. I never used alternative carriers but whilst Asiana has stood still (i.e quality has not diminished) other carriers have stepped up their game and so its not a Asiana/Korean Air carve up on this route. Asiana take note - those 5 stars are not eternal.","","","Economy","","5.0","4.0","3.0","1.0","4.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Mohammed Eid","Germany","2015-07-20","After completing the boarding and sitting for around 30 minutes in the plane we were told that we needed to change planes, as there was a problem with the air conditioning. We were sent back to the terminal, and a delay after delay was announced. Then an announcement came that the flight was cancelled. We were told to go to the check in desk. Around 170 passengers were queuing with only 3 counters open and most of the employees were making phone calls or running around to check for something to do. I was in the first quarter of the queue and I had to wait for two hours, I was told the only option I had was a flight the next day around midday, which did not work for me, but they said they don't have any other options. I was sent to a hotel to spend the night. The next morning, the taxi did not show up, I waited for 15 minutes. I arranged a ride to the airport on my own, and when I got there, no one seemed to care. The replacement flight was delayed again, initial announcement for 20 minutes, but take off was finally after 1 hour.","","Business","Economy","Vienna to Munich","1.0","1.0","2.0","","","1.0","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Zoran Culig","Austria","2015-07-20","Flight ZAG to VIE was cancelled and no explanation was given. Cancellations on that route and also on other European destinations are now very frequent for Austrian. Customers need to call in most cases through Germany because the SEN hotline in Vienna is very inefficient. Cancellations and delays in summer and unhelpful IT hotlines in Austria make this airline not very reliable. Decline in all kind of services of Austrian in 2015 is obvious.","Fokker 70","Solo Leisure","Business Class","ZAG to INN via VIE","1.0","1.0","1.0","","","1.0","","1.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","D Liggins","United Kingdom","2011-07-24","Check-in at Manchester was awful we waited 20mins to check-in. The check-in agent couldn't change my seat no other staff to help. Flight late departing no announcements and no gate staff to ask with a scrum to board when finally called. Aircraft clean but seating cramped and seat broken and kept reclining - after the cabin crew asked 3 times for me to move it she finally listened that it was broken. Cabin crew were not very friendly and on arrival waited 15mins for baggage - GCI airport is tiny and no other flights in so cant understand the wait. Return flight delayed - and on arrival parked at the terminal and yet had to be bussed around the airport. Overall dated airline.","","","Economy","","2.0","","","","","","","1.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","James Nealey","United Kingdom","2011-07-08","Excellent flights to Guernsey & return. Attentive staff. ATR72 aircraft ideal for route. In flight free drinks welcomed and puts rivals to shame.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","B Murtagh","United Kingdom","2010-08-11","STN-GCI-STN. Overall package was professional and good value for money. The ATR -72 used felt like a white-knuckle ride for much of the journey - don't know if these aircraft are affected more by the turbulence. Attentive and cheerful FAs on both sectors and good updates from the flight deck. Only reason for not awarding more marks was a 2hr delay on return leg not entirely attributable to Aurigny and well dealt with. This airline really puts some of the larger carriers to shame regarding their standards of customer care.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Howe","Japan","2013-09-16","HIJ-SEL-HIJ. Travel Class using ANA mileage reward (so not possible to check-in online and choose seats in advance - infuriating). Check-in line at HIJ very long (25 minutes) immigration similar. Outward flight okay but 'turbulence' throughout meant seatbelt signs were virtually never switched off. Return journey originally scheduled for 18.40 're-timed' to 19.00 (no reason given) departed 19.05. Check-in at SEL efficient but long queue although moved quickly (10 minutes). Stale sandwiches served and again seatbelt light on for almost all of journey despite virtually no turbulence. Wait for luggage at HIJ excessive. Not sure why this airline is five star.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Tusco","United Kingdom","2013-09-12","I flew LHR-ICN-LHR (OZ522/OZ521) in March on their B777 with the new business class. It was my first time with Asiana and knowing they are a 5 star airline it created a lot of expectations! Check-in was efficient and I was seen in less than 10 minutes. Their lounge in LHR is the Star one so nothing impressive. The best part is obviously on board. Their service is just perfect. The crew is extremely attentive and as opposed to other airlines you can definitely see them around during the night. Food and drinks also impeccable. Their lounge in ICN as the whole airport itself is amazing. Good food good drinks and more importantly their local team is very friendly. The return flight was equally pleasant. I definitely recommend them and with no doubt they will be my airline of choice if business or leisure takes me to South Korea again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Yoon Choi","Australia","2013-09-05","SYD-ICH on 5/9/2013 and it was a pleasant surprise! The aircraft changed from the old dreadful non-AVOD B777 to a new A333 which had all the latest seats. The TV screen was very large and also a touch screen! However I realised that some flight attendants were not in a good mood (no smiles didn't seem to bother much). Overall it was a pleasant flight as I managed to sleep most of the time.","","","Economy","","9.0","5.0","3.0","4.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Wilkinson","New Zealand","2013-09-03","Business Class for the first time and was very happy. The standard of service on all our flights was without fault. We travelled Sydney to Seoul and Seoul to Frankfurt and return. The cabin crew were excellent - nothing was too much trouble. The five course meals that were served were of restaurant standard and beautifully presented. The beds while not quite lie flat were very comfortable and I managed a good sleep on all flights. Will look forward to flying Asiana again next year.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Miriam Grayson","Australia","2015-07-19","Arrived in Vienna on time. When I got off the plane I was told my daughters stroller would be waiting by the door. It wasn't there. Asked a staff member at the door but he wasn't interested in helping. Once everyone deboarded I asked the cabin crew to help. They went to check and found my stroller, I ran to catch my connection but by this time it was already boarding. I had to go through the customs and security. The staff didn't care that I could miss my flight. They wanted to check baby food, in the end I told them to keep it so I could run to the gate. The electronic departure board said my flight was boarding. When I finally got to the gate I was two minutes late! No call for me and no final boarding sign. Staff very unhelpful. The next flight was in 9 hours but they didn't attempt to help at all. No effort to try and help. Staff at the service desk were just as unfriendly. Were blaming the airport for allowing such a short connection time. Apparently they get lots of travellers every day who miss their connections. I will not fly with Austrian Airlines again if I can help it!","","FamilyLeisure","Economy","London Heathrow to Kosice via Vienna","1.0","1.0","1.0","","","1.0","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Bente Angell-Hansen","Austria","2015-07-18","This airline has cancelled a flight with no notice. Only 2 service desks open for all delayed passengers. I understand from another source that instead of being booked on a direct flight at a later time there will be more than a 24hr delay in my arrival at Vienna as the replacement routing is via another airport. I would recommend anyone to think twice before booking with Austrian Airlines. It's not as if this is an intercontinental movement. Any airline worth its name should be able to arrange a replacement aircraft at reasonable notice.","","Solo Leisure","Economy","Heathrow to Vienna","1.0","1.0","1.0","","","1.0","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Howard Mendes","United States","2015-07-17","The flight was delayed 3 hours 15 minutes and we only found this out when we were waiting to board although obviously the airline knew about this problem in advance The ground personnel were not very helpful except to offer us a free lunch. We finally located the restaurant where this so-called free lunch was available. They offered a choice of two cheap sausages or frozen pizza inferior to what you could buy at the supermarket. The drinks for bottled spritzers with artificial flavors like lemon and orange. The calls for the delay was never explained to us. The in-flight service and food were inferior and mediocre at best. This was a disappointing experience.","","Couple Leisure","Economy","Vienna to JFK","3.0","2.0","3.0","1.0","3.0","1.0","","2.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","R Hopkins","United Kingdom","2010-05-09","STN to Jersey. Everything on time check-in sluggish at both ends but inflight service important to this airline. Free tea coffee or soft drinks and polite cabin crew though some announcements difficult to understand.","","","Economy","","9.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","E Reynolds","United Kingdom","2010-04-25","Gatwick - Guernsey. Showed up only slightly early for check in. Thought we were in for a shocker with the wait but luckily it was for the check in desk neighbor Viking airlines. Auringy desk (of course) had nobody there. Plane was clean. Service fantastic. Free paper was a nice touch and best airline tea.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","John Clift","United Kingdom","2009-11-30","Jersey to Guernsey the early flight. Everyone who likes to fly should fly this route. The Trislander is a real plane and you get to see it all happening from start to stop. Excellent value and a good experience all round.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Samir Akhavan","Canada","2013-08-19","Two short haul flights NRT-ICN on A330 and ICN-PEK on A321 during June 2013 - both in business class. My first experience with this airline and I hope to fly them again. Great cabin crew excellent service and catering. Flight deck crew were excellent. I am giving them a nine because they downgraded a 744 to an A330.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Bamsey","South Korea","2013-08-18","Two short-haul flights ICN-NRT return in Economy a pleasant change from the dreaded ICN-SYD flights (9 in the last 18 months) in Business. Not much seat pitch but otherwise the seats were up to expectations (not as good as the best such as Singapore) and the service efficient and charming. I would do this again but never to Sydney (or the other sectors with those angled seats) in Business again. How is it that a 2 hour flight has AVOD and an 11 hour flight does not?","","","Economy","","4.0","3.0","4.0","4.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Charles Smith","United Kingdom","2013-08-15","I flew in economy not too long ago from London Heathrow to Seoul Incheon airport. I found the crew very pro-active and they always had a smile on their face which was nice to see. The seat however could of been comfier but I was still satisfied. There was plenty of entertainment on the personal television. The meals were delicious and I enjoyed my time with Asiana airlines.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Bojan Tercon","Singapore","2015-07-15","Austrian has never really been on my radar but after my flight from Vienna to New York, I have to say I’m very impressed. Austrian flies a 777-200 on this 8+ hour flight and the seat and the catering were what impressed me the most. I took the individual seat by the window which is very comfortable, for it has table space on both the left and right side of the seat. When converted to a fully-flat bed it’s very comfortable - although perhaps a little bit on the narrow side. The IFE was also interesting, with a remote touch sensor to control the cursor on the screen. You could also use the touch screen. It was a simple system but perhaps that's why it worked so well. The catering was superb. Wow! They have an onboard chef that prepares (or warms) fresh, healthy meals. The antipasti and desserts were brought to you on a trolley, where you could make your choices. The rigatoni pasta that I had for my main dish was delicious. The best surprise was yet to come though. The coffee menu! With ten options I was completely spoiled. I ended up choosing the Wiener Eiskaffee ice coffee - espresso with ice cream and whipping cream served in a tall glass. Walked away very impressed with Austrian!","Boeing 777-200","Solo Leisure","Business Class","Vienna to New York","9.0","4.0","4.0","5.0","4.0","4.0","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Hickman","United States","2015-07-14","Flew Business Class. Excellent FA service as they offer so much food and drink on you one feels a bit overwhelmed - but it is better then being ignored. Decent seat that reclines to 180 degrees but I felt claustrophobic. IFE poor selection and service that kept cutting out mid way through the movies. On time arrival.","","Solo Leisure","Business Class","Vienna to Chicago","8.0","3.0","5.0","5.0","2.0","4.0","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Nikita Rykov","Austria","2015-07-14","Very good staff and food. I booked a DO&CO Premium Cusine a la carte and it was extremly delecious! There is enough legroom for everyone (I think so). The plane was a little bit old, but inside it was very comfortable and clean seats, very good salon design.","A320","Solo Leisure","Economy","DME to VIE","8.0","4.0","5.0","5.0","","4.0","","5.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Leon Mills","United Kingdom","2009-11-21","Gatwick - Guernsey Return. ATR72 clean and tidy. Both legs on time. Seat pitch tight if you are tall but acceptable for 45 minute flights. Complimentary soft drink cabin crew working fast to complete full service in tight time constraints. Overall a good regional carrier but with one irritating gripe. There is a £3 fee to choose your seat in advance this under the current climate is not too bad. However if you book a fully flexible ticket and subsequently change your flight although there is obviously no fee for changing your flight you will be expected to pay the £3 AGAIN if you want to choose a seat on the new flight. If you are on a flexible ticket you should really only have to pay the fee for choosing a seat once.","","","Economy","","7.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Colin Pay","United Kingdom","2009-07-20","LGW-GCI. Very good flight no add-ons like FlyBe etc. Good price online check in free drink and a new ATR72 great value.","","","Economy","","10.0","","","","","","","4.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","K Smart","United Kingdom","2009-05-20","Return trip from Guernsey to London Stansted. Check In staff helpful and polite free 20kgs baggage allowance and on time departure. Cabin staff excellent. ATR aircraft (even the 2 new ones) are small and quite loud but okay for a 1 hour flight time. Free drinks and newspaper on board is a lovely touch.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Poole","Australia","2013-08-06","SYD-ICN-SYD. Both legs on ageing planes with angle lie flat seats and no AVOD. Daytime flight SYD-ICN very quiet cabin lunch rushed out very soon after 0930 departure and as cabin was so quiet was over very quickly. Cabin then plunged into darkness so not conducive to work. Tea served before arrival no offer of alcoholic drinks. ICN-SYD thought business lounge was awful. Granted it's being renovated but don't see how that justifies plastic tableware one choice of wine shockingly bad food. Cabin was full so service not nearly as good. Food quality fair at best. Again a bit surprised to be offered a juice before breakfast service but no refill.","","","Business Class","","6.0","3.0","3.0","2.0","2.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Bloom","New Zealand","2013-08-05","Round-trip from SYD-ICN-JFK in travel class with Asiana were the best flights I've flown on. The outstanding service frequent distribution of food/drinks touch screen IFE were all fantastic but most importantly the flights were very comfortable and the seats were simply superb. It reclined without limiting personal space and legroom was so good it could easily have been business class. This carrier sets the benchmark and I will definitely fly them again in future.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Saketh Rahm","United States","2013-08-04","LAX-ICN-BKK return in Business. I was overall very impressed with this airline. Check in at LAX BKK and arrivals staff on return were all very nice and managed to check my bag all the way to DEN avoiding the annoying US charge for bags. On board service was quite good and staff really went out of their way to look after passengers. Meals were 5 course multi options which were of high quality though ""Bibimbap"" was offered on all 4 sectors- im sure they could come up with something else from Korean cuisine! Wines/liquers of high quality. All flights on time except for delayed departure at ICN due to traffic. Only negative is no fully flat bed in business class and most others have this on routes to Korea. This airline puts US carriers to shame- not even close.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Lisa De La Guardia","Panama","2013-08-01","Pleasantly surprised when we recently flew from Osaka-Seoul and then on from Seoul-Hong Kong. Economy class seats are comparable to business class seats in other airlines like United and COPA that we frequently use. The economy class seat at Asiana reclines in two ways: it reclines the seat back but it also pulls forward the seat. Also and of outmost importance the distance between rows in economy seats are also comparable to the business class space in the other airlines mentioned before. Another surprise was the food onboard and the service both outstanding! Too bad they only flight to/from Asia and don't have flights within America or to Europe (from America). Best airline I have ever had the pleasure to fly.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Bojan Tercon","Singapore","2015-07-11","Austrian still flies the old Fokker 100’s on this 100 minute route, although the interior still seems to be in quite good shape. I loved their breakfast. Austrian perhaps had the best scrambled eggs for breakfast that I’ve ever had in the air. And, they threw in some Frankfurters into the scrambled eggs, which I haven’t had in a long time. Great catering for such a short flight.","Fokker 100","Solo Leisure","Business Class","Amsterdam to Vienna","9.0","3.0","4.0","5.0","","3.0","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Studzinski","Poland","2015-07-06","New T2 Terminal in London, Business Class check-in due to Star Gold status. Excellent Lufthansa lounge with excellent selection of food and drinks. Long way to the gate, flight delayed for 45 mins, but we managed to land almost on time in Vienna. A321 used on both flights is very nice plane and legroom was ok. Food only consisted of a small bag of snacks/pretzels and drinks, served by bored-looking and not too friendly FAs. I havent heard ""please"" or ""you're welcome"" once. Transfer in Vienna was ok, Austrian Terminal is new but not interesting, just a long grey corridor with gates and few shops - boring. Very nice lounge in VIE, good food and beverage selection. In Sofia my suitcase arrived as a last one, despite being tagged as a Priority. Shame. Both flights just correct, nothing to remember.","A321","Business","Economy","LHR to SOF via VIE","3.0","3.0","1.0","1.0","1.0","4.0","","3.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","J Redford","","2009-04-26","Gatwick to Guernsey. Couldnt check in online as we had bags and a child which the system doesn't cater for but no queue at the Gatwick check in and the process completed in a couple of minutes. Flight on time. Free soft drinks and tea/coffee and a copy of the local paper was a nice touch. Brand new ATR72 - spotless! On arrival we waited just 5 minutes for our bags. On the return again no queue at check in on time and comfortable. Excellent value for money.","","","","","5.0","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Raymond Chisholm","","2009-01-08","Flew to Guernsey from Gatwick. A great start to the New Year with no security queues at Gatwick (wish it was always like that) and a great flight on Aurigny. You get a choice of free soft drinks on board including tea and coffee but this excludes hot chocolate so I stumped up a £1 and had a hot chocolate and a free orange juice. Smooth flight on board the ATR72 though I thought the aircraft looked a little tired. Chatting to the cabin crew I learned that Aurigny is getting two new ATR72 aircraft in March so that should improve matters. Much the same experience coming home again that evening. All in all a good (short) trip to a wintry Guernsey and great value for money.","","","","","4.0","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Michael Little","","2008-11-09","London Gatwick - Guernsey and return. Smooth check-in in both directions with pre-reserved seats. Smooth flights operating on time. Seats comfortable enough for 1 hr flights. Non-alcoholic drinks provided service efficient. Overheat lockers on the ATR72 are very narrow.","","","","","4.0","","","","","","","","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Robert Dresdale","United States","2015-07-29","Guayaquil to Bogota to NYC. The flight from Bogotá to New York City was one of the worst business class flights ever. The flight was delayed for over two hours in Bogotá and no one told us why or even that it was delayed. We just sat there. A plane was finally brought to the gate. The business class seats were cramped. We were not offered any refreshments until over an hour and a half into the flight. The stewardesses were very polite but not around a lot. I would never fly Avianca business class again.","","Couple Leisure","Business Class","Guayaquil to NYC via Bogota","2.0","1.0","1.0","4.0","3.0","1.0","1.0","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jazmyn Stuart","Australia","2013-07-31","Sydney to London return in mid-late July. All four legs on a B777 and cabins were spotlessly clean from start to finish. Entertainment was very good especially on the Seoul/London routes - nice and big in a touch screen format with lots of movies music games etc but the Sydney/Seoul route entertainment needs to upgrade. Food was excellent. Mainly had the Western option but Korean was also delicious and portions were large. Seats were the best I've flown in with excellent legroom pitch and recline. It was just so easy to get comfortable. I've never encountered such polite cheerful and hardworking staff in my 15 years of flying. The air hostesses and ground staff were flawlessly groomed and provided the most outstanding customer focused service. Every aspect about the flights was perfect hence the reason why I'm giving a perfect rating.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Kathleen Madden","United States","2013-07-29","JFK To Vietnam and back from Cambodia through Seoul. 4 flights in total. Throughout all flights staff professional and smiling bathrooms well stocked and clean lots of entertainment although I had trouble with the remote. I don't like the headsets they are too big food acceptable if you order the right thing about as comfortable as economy can be with a 19 hour flight.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","F Wong","Hong Kong","2013-07-28","First time flying with Asiana at business class level. Have heard a lot of good things about them and were not disappointed with my 4 sectors of flights from Hong Kong to Tokyo via Seoul. I have experienced 3 different types of Business class seats from the standard angle lie flat to the newest Smartium flat bed. All were excellent. Food choice was great plenty to drink and cabin crew offered wonderful service. I also enjoyed the AVOD with noise canceling headphones provided. This is an airline truly worthy of its 5 star status.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Manuel Studer","Switzerland","2015-07-04","Short flight on an A320 with friendly cabin crew and a good selection of drinks available. They used to serve a sandwich on European flights, nowadays one gets a small pack of Pretzels. No IFE and not so comfortable seats. If you are taller than 1.80 m it might be a bit too narrow.","A320","Solo Leisure","Economy","VIE to ZRH","7.0","3.0","5.0","3.0","","4.0","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Hickman","United States","2015-07-01","First time flying this airline. On time departure and arrival. Nice, friendly, timely FA Ok entertainment system. Comfortable seat for economy, would fly again","","Solo Leisure","Economy","Dubai to Bucharest via Vienna","8.0","3.0","5.0","3.0","3.0","4.0","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Tamás Bendes","Hungary","2015-06-29","On June 27 we wanted return from Chicago to Vienna with Austrian Airlines. Flight tickets I bought already on February, which were confirmed. At check in the woman told us that we do not have a seat on the plane, and we were put on standby. At boarding, at the end of the line we got 2 seats, but behavior from an airline like this I've never experienced. ","Boeing 767","FamilyLeisure","Economy","Chicago to Vienna","3.0","2.0","3.0","4.0","3.0","3.0","","2.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","T Lowther","","2008-06-27","LGW-GCI. Used the new online check-in which was simple and saved a lot of time at the airport itself. Walking out to the aircraft wouldn't be fantastic on a rainy day. Flight time was just 40 minutes. The first impression of the ATR72 was that it was quite old and worn and noisy. Loads very low with 7 free rows in front of me and many behind too. Staff weren't unpleasant but I can't say they were particularly great either. Just average. Free drinks and arrival was especially easy. We were outside the terminal at Guernsey within 5 minutes of the engines being shut down.","","","","","4.0","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Richard Le Page","","2007-10-08","GCI-LGW-GCI. Flights on time both ways. Complimentary tea and coffee and soft drinks which is rather rare these days and no charge for hold baggage. Cabin crew ok but nothing special. Aircraft first generation ATR72 which are rather tatty inside and my seat was covered in crumbs on the return flight rather noisy and a lot of vibration compared to jets and newer turboprops. I believe Aurigny are purchasing 2 new ATR72-500 which should be an improvement they certainly need to update the fleet. Reasonable fares as long as you can book well in advance otherwise the price is extortionate.","","","","","","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Steve Whitfield","","2007-08-27","GCI-MAN on ATR 72. Flight 20 minutes delayed due to late inbound (25 mins) but we were kept informed. Watching ground staff from the departure lounge one could see a very focussed and motivated group working together to reduce the delay. This is how it should be done but maybe it is easier for a small airline.","","","","","","","","","","","","","0"
"avianca","/airline-reviews/avianca","Avianca customer review","K Al Mehedi","Bangladesh","2015-07-21","A good journey. Sao Paolo to Perú cabin staff are excellent. Seat is full flat 180 degrees. Food choice very good. Avianca frequent flyer program is one of best. They give many many option for redeem miles. Like air flight, Hotel, purchase from different country.","A330-200 / Embraer 190","Solo Leisure","Business Class","Sao Paulo to Guatemala","9.0","5.0","5.0","5.0","4.0","4.0","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Cynthia Griffith","United States","2015-07-21","I have flown Avianca  to and from Guayaquil and always been happy with the service. The staff are friendly and helpful and for the most part my Spanishor lack thereof, has not been a problem. The planes are clean and as comfortable as they ever get in the main cabin, food has been good and I enjoy having something now and then that is more typical of South American food. The one thing that I am not happy about is that I see they have changed their schedule so that my next trip will have to have two stops instead of just the one that I have typically had in San Salvador. It looks like they are now partnering with United and I will have to fly from Chicago to Dallas or Houston and then on to San Salvador and finally to Guayaquil. I am disappointed and would like to see it go back to a one-stop flight.","","Solo Leisure","Economy","Chicago to Guayaquil via San Salvador","10.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Timothy Ngo","United States","2015-07-19","Flight AV 8532 from Bogota to Baranquilla. With my Star Alliance Gold status, I was able to use the business check-in counter, which took less than 1 minute, efficient and pleasant process. They didn't bother to weigh my carry-on like some airlines. I was allowed 1 suitcase (10 kg) plus a small backpack or laptop case. There was no automatic check-in kiosks. Star Alliance Gold passengers can access the lounge for free-a nice feature. The flight departs on time. The A321 is in excellent shape, clean and well-kept, including IFE with dozens of programs at every seat even on short domestic flights. Nice leather seats. Seat pitch is reasonable. Flight attendants look sharp and professional. On this short domestic flight, refreshment is coffee or juices. I paid about $80 for a one-way one hour flight with a 7-day advance purchase. ","A321","Solo Leisure","Economy","Bogota (BOG) to Baranquilla (BAQ)","9.0","4.0","4.0","4.0","5.0","5.0","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2013-07-23","ICN-SIN round trip in economy. A330-300 on both legs. Although the planes were relatively new with all the gadgets they were showing some signs of wear and tear as seat upholstery was loose and carpet had some stains. Otherwise it was kept very clean. The seats were well padded but the seat back in front crowded into me somewhat. Legroom was okay. Food and service are the ones that this carrier shines the most. Pre-meal service included hot towels and drinks. The meals had generous portion and both Western and Korean meals were very tasty. Meals were delivered and taken away swiftly without being rushed. Drinks were served periodically and any requests were answered within seconds. IFE was on-demand but had limited selection. TV screens were small (6.5"") and did not feature touch screen control. For its consistent high quality in-flight service and meals I would highly recommend this airline.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Cooper","New Zealand","2013-07-21","Chose Asiana for a business trip a fortnight ago from Seoul Incheon to Hong Kong and the experience was exceptional. Separate business check in was professional and efficient. Lounge staff notified me of my flight and guided me to the gates where business class passengers were given priority boarding. The aircraft was the newer Boeing 777 with flat bed seats. The 1-2-1 layout was very convenient and seats were perfectly designed to sit and sleep comfortably. Meals were exceptional especially with the extensive high end wine selections. Excellent AVOD with quality noise cancelling headphones. Crew were a standout and the service was excellent. As a regular business traveller I know what level of service to expect and Asiana no doubt went beyond my expectations and to date the best I've experienced.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Raresh Gordea","Italy","2015-06-26","Great airline, best staff ever. Very professional ground staff in Vienna airport. Definitely recommend to my friends.","A320","Solo Leisure","Economy","Vienna to Berlin","10.0","3.0","4.0","3.0","3.0","5.0","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Matija Zeko","Croatia","2015-06-26","Zagreb to Vienna we flew with Dash Q400. Small and noisy aircraft but it is just 45 minute flight. The seats are narrow and I felt very uncomfortable. We got water and snacks. Vienna to Rome we flew with A320, the seats are more comfortable. Although the flight was also short (1,5 hours) they show some short movies or flight plan. We got water, coffee, wine and snacks. On both flights the cabin crew was very polite and helpful.","Dash Q400 / A320","Couple Leisure","Economy","Zagreb to Rome via VIE","7.0","3.0","5.0","2.0","","3.0","","3.0","1"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Simon Rickman","","2006-10-26","Southampton - Alderney. Pilot just rolls up switches on and off we go for a great real flying experience. Superb flight on Trislander each row of seats has its own door and seats are comfortable enough. Great flight on a clear day flew over Southampton and Isle Of Wight straight down over a sparkling sea to Alderney. No catering or ife as it is too noisy and no aisle so unable to hand out drinks etc. If you want to experience real flying in a propellor aircraft an aircraft built like a brick wotsit and flown by super experienced pilots you must try this short hop.","","","","","","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","A Baseley","","2006-06-17","Bristol - Guernsey return. Wonderful Flights comfortable seats 2x2 enough leg room to remain comfortable for the short 55 minute approx. flights. Little delay on Outward journey but nothing to cause concern or interference with the trip. Usual sea fog caused return flight to have a delay of around 1 hour 20 minutes nothing anyone can do about natures elements and Sunday Maintenance of the aircraft has to meet States regulations. Return flight was as comfortable as the Outward journey staff equally friendly. Would not hesitate to recommend Aurigny to other travellers to the beautiful Channel Islands Good to see the airline growing and modernising since the States took it over. Only downside to Air Travel between Islands as in to do day trips to different Islands via plane is the horrendous Taxes and Fuel Surcharges which made any chance of us visiting the other Islands impossible on price which is a shame as other Islands lost out on tourist spending which is important to the economy of the Islands.","","","","","","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Mike Williamson","","2006-06-17","MAN-GCI-MAN.They use atr 72 on this route certainly more comfortable than the saab 340 used previously. flight only 70 mins catering minimal crew friendly and helpful. ticket pricing is now more realistic for the distance flown than a few years ago. all in all a good means of getting to a wonderful island.","","","","","","","","","","","","","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Timothy Ngo","United States","2015-07-19","Flight AV 9307 from Medellin to Bogota. With my Star Alliance Gold status, I was able to use the business check-in counter, which took less than 1 minute, efficient and pleasant process. They didn't bother to weigh my carry-on like some airlines. I was allowed 1 suitcase (10 kg) plus a small backpack or laptop case. There was no automatic check-in kiosks. Star Alliance Gold passengers can access the lounge for free-a nice feature. The flight departs on time. I thought the aircraft A319 would be an antique. I was wrong. The A319 is in excellent shape, clean and well-kept, including IFE with dozens of programs at every seat even on short domestic flights. Nice leather seats. Seat pitch is reasonable. Flight attendants look sharp and professional. On this short domestic flight, refreshment is coffee or juices. I paid about $80 for a one-way one hour flight with a 7-day advance purchase. A very pleasant experience. Highly recommended.","A319","Solo Leisure","Economy","MDE to BOG","9.0","4.0","4.0","4.0","5.0","5.0","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Timothy Ngo ","United States","2015-07-19","Flight AV 9761 from Baranquilla to Medellin. My first flight ever on Avianca. With my Star Alliance Gold status, I was able to use the business check-in counter, which took less than 1 minute. There was no automatic check-in kiosks. The flight departs on time. Their A320 is in excellent shape, clean and well-kept, including IFE with dozens of programs at every seat even on short domestic flights. Nice leather seats. Seat pitch is reasonable. Flight attendants look sharp and professional. On this short domestic flight, refreshment is coffee or juices. I paid about $80 for a one-way one hour flight with a 7-day advance purchase. ","A320","Solo Leisure","Economy","BAQ to MDE","8.0","4.0","4.0","4.0","5.0","5.0","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Herndon","United States","2013-07-18","I and my wife flew from Seattle to Seoul and Seoul to Manila. The airplanes were very nice - A330 B747-400 and B767. Seats were comfortable even in economy. The cabin service was far superior to any US airline. The food was excellent. Flight attendants polite fast and professional. Nothing to complain about with this airline at all. If I ever fly to Asia again Asiana would be my first choice.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Norman Palace","Australia","2013-07-17","Sydney to Chicago (one stop in Seoul) with my wife on Asiana Airlines in business class. We found the check in staff lounge staff and cabin crew to be in a completely different league to other airlines. The professional and respectful service is so consistent across the board. Seats were excellent (more so on the Quadra Smartium to Chicago) fine dining was impeccable inflight entertainment abundant and service was the best we've experienced. An excellent premium class service and flights exceeded our five star expectations.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","John Cipolla","Australia","2013-07-15","I flew from Sydney to Seoul on a Boeing 777-200 on 9 June 2013. Check in was very easy and staff were very professional. The aircraft was very clean staff very attentive the Korean food options excellent the seats the most comfortable I have experienced on any airline in economy. The only thing letting this flight down was the ancient seat back entertainment system. Please for a 10 hour plus flight give Australian customers the same privileges that Americans who fly long haul with Asiana appear to enjoy an entertainment system worthy of 2013 and not the 1990's.","","","Economy","","8.0","5.0","4.0","5.0","1.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Daniel Rubiniak","United States","2015-06-11","VIE-EWR on a new 763. Left on time, seat pitch limited, but very new and pleasant interiors and seat. Crew mostly friendly, passing by several times offering beverages. Meal was good but no choice of options given (yes, only veggie pasta was left and a pork sandwich as snack, which might not cater to all passengers). Great IFE offered. Overall, a decent experience with a good value for money. ","Boeing 767-300","Solo Leisure","Economy","VIE-EWR","7.0","3.0","4.0","3.0","5.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Daniel Rubiniak","United States","2015-06-11","TLV-VIE on an A320. Left on time, limited seat pitch but new interiors, mediocre in flight service, and poor meal. Overall, big room for improvement: not a bad experience, but not a typical 4 star flight either.","A320","Solo Leisure","Economy","TLV-VIE ","6.0","3.0","3.0","3.0","3.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Daniel Rubiniak","United States","2015-06-11","TLV-VIE on an A320. Left on time, limited seat pitch but new interiors, mediocre in flight service, and poor meal. Overall, big room for improvement: not a bad experience, but not a typical 4 star flight either.","A320","Solo Leisure","Economy","TLV-VIE","6.0","3.0","3.0","3.0","4.0","","","3.0","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Richard Godfrey","","2006-05-23","Have used flight from Cambridge to Jersey and return for last four years. Using Shorts 360 - excellent flight each way and punctual.","","","","","","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Ray Elworthy","","2005-07-11","Bristol to Guernsey - a 45 minutes flight. Top marks - it could not have been better if we were royalty. Will be using again in a few weeks going back for another wonderful holiday in Guernsey.","","","","","","","","","","","","","0"
"aurigny-air","/airline-reviews/aurigny-air","Aurigny Air customer review","Stephen John","","2005-05-02","Flew GCI-LGW 19th April with Aurigny. Very smooth check in at Guernsey followed by a comfortable flight to Gatwick. Ground and flight staff friendly and efficient. Nice 2x2 seats on ATR 72 makes for a more comfortable flight than alternative 146 aircraft and seating.","","","","","","","","","","","","","0"
"avianca","/airline-reviews/avianca","Avianca customer review","K Al Mehedi","Bangladesh","2015-06-28","It was a new aircraft and very good interior. Cabin staff are gentle and polite. But the food option was not much. All over Avianca is a good airline, and I enjoyed my journey by Avianca.","Boeing 787-8","Solo Leisure","Economy","Bogota to Sao Paulo","7.0","3.0","4.0","2.0","4.0","4.0","","2.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Lynn Gammie","Canada","2015-06-26","They changed our flight times days before we were supposed to depart, and would not accommodate us switching our flight because the new times did not work with our travel arrangements. The check in counters were not open when we arrived at the airport, and when they did open the self-checkout ""helper"" had no idea how to help us and sent us to a counter. My traveling companion was told that she had a standby seat, even though we booked months in advance. It took the staff 30 minutes to figure out how to get her a seat, and instead of reassuring us they were flirting and chatting the whole time. Even though we booked our flight together, we were not seated together and when I asked to switch seats the staff very rudely told me no, that the flight was full, too bad. We had heard of an exit refund for passengers flying out of Colombia, but when we asked several staff members they pretended they didn't understand even though they had been speaking English to us seconds earlier. Avianca is unprofessional, staff are rude and they have some serious organizational issues. ","","Couple Leisure","Economy","BOG to YYZ via EL Salvador","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","German Guzman","Canada","2015-05-31","My flight was Bogota - Santa Marta and besides a delayed that was handled by friendly and useful staff I did not experience any issues. The aircraft was brand new with plenty of room for carry-on and legs. I strongly recommend this company.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Bolz Ch","Germany","2013-07-14","Seoul - Frankfurt: Excellent service as always. Really large entertainment program very clean and the crew members speak English very well. I'm 194 cm tall and unfortunately only had a normal seat (not at the emergency exit) but still much better than any other airline I know. The provided toothbrushes are also helpful.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Sarah Rockford","New Zealand","2013-07-11","SYD-ICN-LAX round-trip from 24th June and returned 8th July. Really outstanding staff in all three countries I travelled through whether it be during check in or onboard the flights and felt they truly value their customers. Planes were modern and seats were fantastic on both the 777 and 747. Meals served were excellent especially the Korean option and they even offered some premium red and white wines. Coffee and tea services frequent throughout the flights alongside other refreshments. IFE had impressive big monitors and quality was great. Everything about the flights was flawless and I arrived back in Sydney not the slightest bit tired. Highly recommend this airline and will most certainly fly in future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Angie Wilkins","United Kingdom","2013-07-09","First time flying a long haul flight with Asiana Airlines from Heathrow to Incheon South Korea and return 26th Friday April to 15th May 2013 to attend my son's wedding. Excellent service from both airport staff and crew of the airline especially hostesses could not have done any more for us nothing was too much trouble very polite and gracious. Would most definitely fly Asiana Airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Lemon","United States","2015-05-31","IAD to VIE in business class on board a B777. An excellent flight. Service and the food prepared by the ""Flying Chef"" were superb. Excellent cabin crew. Very comfortable lie flat seats. Only negative was the cabin was too warm which made it difficult to sleep. We would definitely fly on Austrian again.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Egan","New Zealand","2015-05-29","Flew VIE-BKK on 777. Flight left on time and plenty of flight attendants to assist with getting settled welcome drink etc. ""Chef"" taking meal orders is a fun lovely touch. Seat is the best I've flown in business class: fully lie flat decently wide for sleeping on back or either side-being able to adjust how hard or soft is the best thing ever! Strangely the touch control panel is very sensitive and kept turning massage on and off: putting a menu over the panel sorted it out. Duvet very comfy. Pillow should be a bit thicker (I grabbed a second one). Meals were excellent. Will certainly fly them again when the routing works.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","E Braun","Canada","2015-05-25","Other than an extra $200EU per seat not so great meal and curtain we could not determine how they could call this business class. We flew from Skopje to Barcelona via Vienna. Will stay away from Austrian Airlines in the future.","","","Business Class","","","1.0","2.0","1.0","1.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","C Wright","Chile","2015-05-25","Flew Biz Class on Flight #963 Airbus 330. Seat 1K was comfortable. Food was good but it was served too fast right after takeoff. Dinner was served all on 1 tray. Left and arrived on time. Flight attendants were great. Plane was clean. 2 Section Biz Class. Row 1 to 3 better.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","C Wright","Chile","2015-05-25","Flew Biz Class on flight AV #624 Airbus 321. Seat 2K was not comfortable and had no foot rest. Tight space between rows. Plane was clean. Food was good and flight attendants were attentive and nice.","","","Business Class","","7.0","2.0","4.0","4.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","C Wright","Chile","2015-05-25","Flew Biz Class on flight #625 LIM-SCL seat 2K. Seat was not comfortable no foot rest and space between rows was tight. Plane was clean. Food was good. Flight attendants were great.","","","Business Class","","7.0","3.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","N Chapel","Australia","2013-07-04","Incheon to London Heathrow last month and it was by far the most comfortable and best international flight I've had. Having always flown my national carrier the standard of service on Asiana is light years ahead of everyone else. Check in staff at Incheon and Heathrow were incredibly welcoming and efficient with hardly a queue despite arriving at peak time. Onboard the seats were very spacious with plenty of legroom and good padding made for some restful sleep. They feed you really well. Two excellent main meals with frequent provision of snacks and a variety of beverages in between. Entertainment system was very modern with large touch screens and lots of options were up to date. Plenty to last the flights but would have liked it more extensive. Clear highlight were the cabin crew who were cheerful and accommodating. If they weren't serving food they walked the cabins even during sleeping hours and often came around with refreshments for those still awake. Exceptional and meticulous service with equally excellent hardware and I will fly with them again with no reservation.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Eric Ng","Hong Kong","2013-06-26","Hong Kong to San Francisco via Seoul. First flight from Hong Kong to Seoul was operated by an old A330 equipped with old personal TV the remote control was not sensitive at all and the TV system was not working! The food and beverages are average. Services from flight attendants was good. Connecting Time - 11 hrs. Second flight from Seoul to San Francisco was operated by an 777-200LR I expected to have a newer AVOD system on such a long haul flight but it was an old personal TV system again. Equipped with mainly Korean and little Chinese and Hollywood movies choices I gave up. I hope Asiana will upgrade their in-flight entertainment system at a quicker pace. I was served traditional Korean cuisine which was delicious not enough hot beverages choices. Flight attendants were polite and responsive though some were are a bit poor in English and could only understand simple English phrases. Some components of the seat are really old and loose.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Pomeranze","United States","2013-06-23","Seoul (Gimpo) to Kansai business class on A321. A short flight perfectly done from check in to lounge to a quick but full onboard service. Once again this carrier puts all US carriers to shame on a service level. Professional comfortable and courteous 3 things sadly missing in the US airline industry and alive and well in Asia.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Thoms","United States","2013-06-21","Flight between SEA and ICN on June 14th. Excellent service by the flight crew. Flight attendants in Business Class were very helpful. The seats were the older style of Business Class but were comfortable enough. Wish they reclined back all the way but it was close enough. There was a good selection of movies. The meals were great. A selection between Korean and Western. Five courses with good beer and wines. But I will stress again that the service given by the flight attendants you won't find on any other airlines.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Chloe Schwenke","United States","2015-05-22","The flight from Washington IAD to Vienna was packed. Uncomfortable seats very narrow and since the mom in the seat behind me wasn't able to get a bulkhead seat with a bassinet I wasn't able to recline the seat at all. Food was very uninspired and service barely more than adequate. The pilot provided no flight information updates. All of their cabin crew energy and attention appears to be rationed only for the business class crowd. The connecting lobby in Vienna for the flight to Amman was more like a bus station - crowded uncomfortable noisy.","","","Economy","","4.0","1.0","3.0","2.0","3.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Simon","Austria","2015-05-20","VIE-ORD on Apr 9 on an 767-300 in Business Class. Slightly delayed arrival probably due to the French ATC strike. On board this was an excellent experience not the most modern plane but updated with the new business class and a very fresh look excellent 1-2-1 configuration with lie flat seats Business just half full. IFE was AVOD with large high quality screens movie selection was fine with some out of the box choices but after one flight I have watched what I wanted to see. FA's were professional attentive and friendly. Meals served were tasty and with Austrian and international choices and of restaurant quality. Lunch was a choice of various Antipasti from a carte soup a choice of 3 mains (very good prawn curry or Viennese veal goulash or pumpkin/ham pasta) and a choice of hot/cold desserts. The second meal was a choice of Salmon with potato cakes or Chicken Quesadillas. Wines served were predominantly from Austria. However drinks in general were just ok. Some drink runs between the meals additional drinks available in the galley. Non-Schengen OS flagship lounge in Vienna rather compact with an ok breakfast selection. However no coffee tea etc. as both machines were out of order. Check-in friendly and competent but boarding was a mess. Additional document control with security questions for US flights right before boarding was carried out by just one (1) employee for the whole plane leading to one very long not really recognizable - line. However there were four gate agents afterwards with nothing to do due the bottleneck at the document control. Due to the weird design of the new terminal it was then not even possible to reach the end of the line when the boarding process actually started in earnest. After a cattle call for boarding with no premium boarding whatsoever passengers from all directions literally stormed the check point and people who have been standing in line were kept waiting while employees directed other people to go first to simply get them out of the way probably one of the most incompetent boarding procedures I have seen so far. While the terminal design in VIE is no fault of OS the choice of the procedure used is OS's choice. Immigration in ORD was a breeze however priority bags were out whenever. So after some mediocre flights with OS within Europe this was an excellent experience in air but not so good on the ground. Still highly recommended for the quality of the long-haul in- flight services. (Star Alliance Gold).","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter Anthony","Canada","2015-05-11","Just returned from another business trip from Vienna to Bucharest and back. My flight was paid for by the company I work for and I flew Economy class and it was the exact same story as before - unfriendly cabin crew horrible in-flight catering and relatively uncomfortable (hard) seats. Both my flights were operated by an A320 aircraft which to my surprise was relatively clean. However my first flight from Vienna to Bucharest OS 783 got cancelled apparently due to low demand. I was re-routed to Bucharest on the next day on OS 791 which was alright although I missed an event I was supposed to attend in Bucharest. The flight back was uneventful and was about 35% full (I even had one entire row to myself. On this leg there was an on-time takeoff and landing back in Vienna. The food consisted of a choice between an Apple or a small bag of solettis. I heard some flight attendants refuse to give passengers either two soletti bags or two apples - Each passenger is only allowed one which is simply unacceptable. There is however a decent variety of drinks as well as decent in-flight entertainment. I honestly could not feel more sorry for myself having to fly Austrian for each one of my business trips. If it'd be my choice I'd choose Tarom for the VIE-OTP route without hesitation or simply any other airline other than Austrian.","","","Economy","","2.0","2.0","2.0","2.0","4.0","","","0.0","0"
"avianca-brasil","/airline-reviews/avianca-brasil","Avianca Brazil customer review","Steve Koenig","Brazil","2015-06-12","Fortaleza-Sao Paulo return. Avianca was the cheapest of the airlines we checked, and service was good. Small ham and cheese sandwich, and non-alcoholic beverages, each way (not much, but on Gol Airlines for example, the only thing free is water from a large bottle). On the A320 to Sao Paulo there were small screens on the back of each seat for viewing of a limited array of videos (TV shows, music, etc). Could choose the language. On the A318, just screens over each group of seats, with one movie (just in Portuguese, I believe). Seat room at least as good as other Brazilian airlines. We got exit row seats going down and bulkhead on the return, at no extra charge. Avianca Brazil still operating separately from Avianca International, but flight attendant said it will join the Star Alliance, joining Avianca International, next month.","A320 and A318","Couple Leisure","Economy","GRU to FOR","7.0","4.0","3.0","4.0","3.0","4.0","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","C Wright","Chile","2015-05-25","Flew Biz Class on flight AV #962 on an Airbus 330. Flat bed seat was comfortable and the plane was very clean. Food was good but served too fast after takeoff. Would have been nice to have a cocktail service before the meal. Flight attendants were very nice and passed by often. Flight left on time and arrived on time.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Sinclair","United States","2015-04-16","Family from Cincinnati went to San Jose Costa Rica via O'Hare. Could not have been more pleased with this airline. Every staff person from front desk to flight attendants were kind and sincere. Offered free alcohol on flight from Chicago to San Jose Costa Rica. Given free dinner on flight also. Allowed two checked bags each person - FREE. New airplanes - Airbus 319 both ways. This airline charges less for children's tickets never seen that before. Would rather fly this airline than any US airline any day of the year.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","C George","United States","2015-03-04","Recently flew from San Francisco to El Salvador - then on to Panama and back to San Francisco. Was a bit concerned because some of the reviews were a bit iffy. However cant' say enough about this airline. Beats many of the US based airlines we fly regularly. The planes were on time the staff was friendly and attentive the food was actually above average for airline good. Planes were comfortable and clean. And the flight was much less expensive than others we checked. We will definitely fly Avianca again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Gerasenkov Andrey","United States","2015-03-04","Feb 14 JFK-SAP-RTB and Feb 21 RTB-SAL-JFK. All flights on time JFK-SAP and SAL-JFK on A320 with decent leg room and food/beverage service the former flight had LCD screens in seat backs with decent selection while the latter flight had old-fashioned drop-down screens and no choice of entertainment. FA's attentive fair choice of food and beverages. SAP-RTB and RTB-SAL serviced by new ATR72's which are very quite and comfortable in comparison to the ancient ATR42's that used to service these routes. I have to commend the pilots on our SAL-JFK leg who performed instrument landing in very poor visibility and very low cloud ceiling in JFK area on Feb 21st.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Sanders","New Zealand","2013-06-13","Sydney to Seoul in business class on B777-200ER. Ground staff and flight crew provided some of the most exceptional service I have experienced during my travels. Seats on this aircraft were the older version angled flat seats. Sitting was very comfortable and being a daytime flight I didn't sleep much though sleeping comfort was alright. Catering was high class with a wide range of quality food and wine in many courses. IFE had plenty of updated movies for a 10 hour flight but wasn't extensive. Upon reaching Seoul crew distributed Ferragamo gifts as a sign of gratitude. It was an excellent five star business class experience and would definitely recommend it.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Sanders","New Zealand","2013-06-13","Seoul to Okinawa on an A321 in economy class. The small aircraft was fully equipped with touch screens for entertainment and variety of movie options. A full meal service was provided for such a short flight and quality was excellent. A small selection of good wines were also offered in economy. Crew were very professional and served food and cleared up efficiently with no rush even for a short two hour flight all with a smile. Having flown Asiana from Sydney both their long haul and short haul products are noticeably excellent and service is very consistent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","William Davidson","Australia","2013-06-03","Holiday of a lifetime to Britain from Australia which I planned for twelve months. Flights on time planes spotless but tired looking. AVOD shocking. Flight crew fantastic nothing too much trouble poor command of English. Meals ok if you like Asian food. Leg room in Economy the best I have ever had. While on holiday in the UK my wife fell and broke her arm she is in her late seventies. I pleaded with Asiana Airlines to change my wife's seating to the rear 2 seats or the bulkhead seats on the 777. They were not interested.","","","Economy","","6.0","5.0","5.0","3.0","1.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Sood","United Kingdom","2013-06-02","I am a frequent traveller and can honestly say that my return Asiana flight LHR - Incheon was one of the best I have experienced. The cabin crew were wonderfully pleasant (despite language limitations) and incredibly hard working nothing appeared to be too much trouble for them and they genuinely gave the impression that the passengers' comfort was their priority. I wouldn't hesitate to fly with Asiana again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Patrick Teischl","Austria","2015-05-05","Was traveling on EWR-VIE on 29th April. Flight was excellent as usual seat is a great 180 Degree flat bed food and wine selection was outstanding. As usual menu was explained by the chef on board. You even can adjust your meal by having only the main course or have only starter + dessert. The crew were really nice! All in all it was a wonderful flight as usual!","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Fang","Canada","2015-05-01","Toronto to Vienna - one way: cabin crew were fairly good - meal service was prompt and they came around several times during the flight with drinks. Problems were the very small serving size of meals offered. Before landing passengers were served a small and unappetizing turkey panini. I see Austrian Airlines is taking its cue from the lacklustre North American airlines. Another problem was the long queues during check-in: Austrian Airlines' self- check in machines were not working meaning passengers could not print their boarding passes or complete their check-in leading to long queues at the check in desks. It was a satisfactory trip which could have been much better.","","","Economy","","5.0","4.0","4.0","2.0","4.0","","","2.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Studzinski","Poland","2015-04-22","Nice-Vienna-Warsaw. Both flights on time first on nice and clean A320 - soft but thin leather seats good legroom. Service minimum - either small pack of pretzels or cookies plus beverages. Crew just ok did their job but grooming standards are below average. Connection in VIE was nice and smooth flight to Warsaw with very old turboprop Dash-400. Same minimum service cabin crew groomed better but still - just did their job with no smile or personal service. There are better options.","","","Economy","","5.0","4.0","3.0","2.0","0.0","","","4.0","1"
"avianca-brasil","/airline-reviews/avianca-brasil","Avianca Brazil customer review","Perrin Michel","Brazil","2014-11-11","GIG-SSA. Fast drop-off counter. Fast boarding. Brand new A320. Very nice individual IFE free hot sandwich and beverages (1h45 min flight). Captain informing all the time and smiling FA. Luggage immediately delivered. A miracle nowadays.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"avianca-brasil","/airline-reviews/avianca-brasil","Avianca Brazil customer review","Silva Stevan","Brazil","2014-08-20","São Paulo - Florianópolis. I've been using different domestic airlines in Brazil and Avianca really surprised me. Their service is something apart from what we are used to. Both ground and flight staff were extremely friendly and helpful. The service quality is premium even on economy class flights. Clean new and modern airplanes above average onboard service good food and drinks entertainment comparable to international level airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","S Stewart","United Kingdom","2015-02-24","Flights AV121 from LHR-BOG and AV120 from BOG-LHR. We booked these overnight flights to make the most of our limited time in Colombia. However our outbound flight was delayed due to a technical fault and we were kept waiting at the gate until about 11.30pm when they finally decided that we wouldn't be leaving that night. The arrangements weren't very well communicated and we ended up standing outside the airport in the freezing cold waiting for buses to take us to the provided overnight hotel. We were also unable to retrieve our hold luggage (perhaps because the airport had mostly shut down by then) so had to manage with just what we had in our carry on luggage. We were initially told that the flight would leave at 12pm the next day but eventually it left at about 5pm - a delay of almost 19 hours. We were put on a replacement plane which was very new and reasonably comfortable (although our pre-booked seats were not honoured so we ended up on the back row of the cabin near the toilets). The main meal was pretty tasty actually and the cabin crew were reasonable polite. However once the meal service was over there was no sign of any cabin crew until breakfast the next day. On long haul flights with other airlines the cabin crew come through every so often with glasses of water or fruit juice to help keep hydrated so it was disappointing not to have that simple touch on this flight. The breakfast did include cereal with yoghurt though which I did like! Our return flight left on time thankfully and was back on the usual Star Alliance branded plane which didn't feel quite as new and shiny as the one we'd flown out on. Shortly after takeoff we entered some turbulence which lasted about 30 minutes - it would have been nice if the pilot had communicated this with us before take off like other airlines often do. There was in fact very little communication from the pilot (in Spanish or English). The inflight entertainment was reasonable but with only a limited selection of films. We landed back at LHR about an hour early but then had to wait because there was a technical problem getting our bags off the plane. All in all I was hopeful that this overnight service would be a useful way to get to Colombia but next time I think we'll fly indirect on a different airline.","","","Economy","","5.0","3.0","2.0","4.0","3.0","","","3.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","N Junge","United States","2015-02-18","Used Avianca for two trips (and a total of 6 flights) last month: Washington DC - San Salvador - Guatemala City (return) and Guatemala City - Flores return. Every flight left on time and arrived early. Food was served in economy class even on the internal flight that last 45 minutes and it was quite decent. Planes were brand new. Great inflight entertainment for economy class. The cabin crews were all very friendly and charming. Used the business lounges (with my Miles and More gold card) and they were fine. Other family members also flew with Avianca (from LAX to GUA) and were similarly pleased. Reading the other reviews here was a bit anxious so it was a nice surprise.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Johnny West","Canada","2013-05-26","Cebu-Seoul. They used a small plane A321. Everything was definitely 5-star but the ""entertainment"" on board or the lack there of. Well to be fair the flight was at 1 in the morning but still there are a number of people who just can't sleep especially if it's only a 4 hour flight and Korean Air always has IFE's on the same journey. Overall really good though Very helpful ground staff and air staff.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Caroline Pilkington","Australia","2013-05-22","Flight from LAX to Seoul Incheon on 7th May. LAX star alliance lounge spacious and lounge cuisine not extensive but high quality. Asiana ground staff professional and very polite with their welcoming and during my escort to the boarding gates. Once onboard each of the attendants approached me to introduce themselves. Pre-flight beverages and snacks given without me having to ask followed by luxurious pyjamas and a Bvlgari amenity set. Cabin very clean and fresh. Toilets also kept pristine decorated nicely with a rose and toiletries facial creams and eau de toilette available. Scented hot towels given before meals and menus were very extensive in 5 courses. Food presentation and taste were impeccable (entrees aside which were largely forgettable). Alcohol options excellent with a variety of fine wines. Noise cancelling headphones given for AVOD and screens clear and wide. Seats were excellent and attendant turned off my reading lamp and placed a blanket when she noticed me doze off. Service on this airline is unrivalled and sets the standards.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Monica Zanfranceschi","Italy","2015-04-19","OS854 6 April 2015. Flight Venice-Wien-Amman. Extremely poor experience. My flight Venice - Wien was cancelled and I was told about that only late evening before the early morning flight on Whatsapp so that I had no possibility to take their connection Wien - Amman. I phoned them and they gave me an Alitalia - Royal Jordanian flight which made me arrive 6 hours later than planned. I completely lost all the pre-paid tourist services planned for that afternoon in Jordan.","","","Economy","","","2.0","1.0","3.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","O Benyehuda","United States","2015-04-14","VIE-JFK on OS 087 in Business Class. Immaculate cabin with very comfortable seats (180 lie flat). Fantastic screens for VOD but selection of movies and tv shows limited. Offered champagne juice and an Austrian cocktail. menus distributed and on board chef took orders for lunch. Takeoff delayed 30 minutes without explanation. After takeoff hot towels distributed followed by excellent lunch service - appetizers from the trolley followed by soup excellent entree and great selection of desserts followed by a selection of individually prepared coffees. Before arrival a second excellent meal. Wonderful wine selection nicely poured. Service was very attentive if without much of a smile (ironically Austrian's motto is ""We fly for your smile""). Notably the bathrooms were kept immaculate throughout the entire flight. Overall superb inflight service with the best catering of any airline.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Vermeire","Belgium","2015-04-04","Larnaca to Vienna on airbus 321 - plane was clean but seats very narrow - boarding took a long time caused by a lot of people carrying ample cabin luggage. Flight was extremely bumpy for more than 1.5 hours - decent meal with a choice for the main course - quality of drinks could be better - FA courteous. Information concerning the flight conditions could be given earlier as several passengers were rather afraid. Landing on time.","","","Business Class","","7.0","2.0","4.0","3.0","0.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Carlos Blanco","United Kingdom","2015-02-18","LHR-BOG-UIO in business class. I decided to fly with Avianca because of the price for the business class. I know their reputation so I didn't set my expectation too high. The flight overall was ok. There was a mechanical problem just minutes after the plane took off from LHR. The plane had to go back to check the landing gear. The plane looked tired and they didn't manage to clean up the cabin properly. The business class seat is really poor compared to the other airlines but I could still get good sleep. The FA were definitely not up to the international standard. The meal and IFE were poor overall with limited options. Would I recommend this airline? Probably not but if you can get good price and set your expectation low enough they are probably not a bad option.","","","Business Class","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Nicolas Parra","Colombia","2015-02-18","The most horrible experience onboard the new 787 Dreamliner yesterday I flew from Bogota - New York in Business Class and I was very disappointed with this new aircraft! I can't believe how uncomfortable the Business class seat was! So hard it has no comfort no soft leather etc. It was so hard that I couldn't sleep at anytime during the flight. Excellent things were: the service the crew the food the entertainment system and the upper compartments.","","","Business Class","","7.0","1.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R David","Hungary","2013-05-19","Round-trip FRA-ICN in the first days of May both times with Boeing 747-400 Mixed Conf. planes. Cabin crew were very kind and professional. Food was excellent. My only complaint would be that AVOD was a little old model and you needed to press it very hard otherwise it missed repeatedly your touches. Though the large selection of up- to-date movies could compensate this. Altogether I gathered the best long haul flight experiences and will definitely fly Asiana Airlines again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Richard Cox","Australia","2013-05-14","ICN-SYD Seoul to Sydney on 777-200 a night flight. The flight was on time and business was about half full. The seats laid back about 80% flat and were pretty uncomfortable. In-flight entertainment was poor with a very limited set of movies and no on-demand facility. Food quality was nothing special but wine choices were really excellent. Cabin staff were attentive and friendly but repeatedly made errors e.g. wrong cutlery forgotten drinks forgotten jackets etc. Cabin temperature was too high for comfortable sleep and water refills were thin on the ground. Overall experience was OK but sloppy certainly not five-star.","","","Business Class","","5.0","2.0","4.0","3.0","1.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Fang Jun","China","2013-05-10","The flight was on time. B767 is an old aircraft but maintained very well. Served seafood with rice. Very delicious. Many kinds of drinks. Aloe juice was very special. Cabin was clean. Seat was comfortable. Cabin crew were helpful and friendly. At the ICN airport ground staff were very hardworking. Check-in staff were efficient.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter Anthony","Canada","2015-04-01","I flew on OS 789 recently from Vienna to Bucharest and nothing had changed. Austrian Airlines planes have started to age (I flew on a Fokker 100). The flight was about 50% full this time the crew on board was hardly attentive throughout the flight. Same horrible snacks offered (choice of sweet/salty) and if one asks for both a sweet and salty snack (since they're so small) the crew will refuse to serve you both a sweet and salty snack which is absolutely appalling! Having paid €210 for my ticket I was hoping for a slightly higher value for money which didn't happen. Nevertheless the flight was on-time which was just about the only positive remark about this flight.","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Clemens","Austria","2015-03-18","VIE-FCO-VIE. Booked a red ticket 6 months in advance so we could get a very good price. Flight time was 1 hour 20 minutes - snack was served either sweet or salty together with cold and warm drinks. Crew were attentive and friendly on both legs. Austrian recommended on short haul flights!","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Mayer Herbert","Austria","2015-03-04","Vienna - Toronto - Vienna. New economy seats are perfect. Enough space and comfort. I was surprised. Food is excellent not comparable to other airlines. Good restaurant quality. Entertainment is also good. Was not bored for nine hours and could not see all the films I wanted to (not enough time).","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Eduardo Montero","Venezuela","2015-02-18","BOG-MAD-BOG A330. Avianca Business lounge is excellent with variety of food choices. Prompt departure lie flat seating in fishbone setup. Great inflight video entertainment. Cabin staff very attentive. Wine selection could be better as well as the menu choices. Service felt a bit rushed. Arrival in Madrids beautiful terminal 4. Great flight all around! Return leg used Iberias wonderful lounge. Boarded through a separate jetway. Flight on time. Lie flat seats. Again cordial staff but food and wine options could be better as well as the ""rushed"" service.","","","Business Class","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Paola Llosa","United States","2015-02-11","Today I flew with my two small kids from New York to Lima with a stopover in Bogota. Due to weather in the U.S. the flight was delayed but got in early enough for us to catch our connecting flight. But Avianca decided to use our delay as an excuse to already give our seats to other passengers as the flights was oversold. We were told that we had seats on the next flights 3 hours later but that was a lie. When boarding started I was waiting to handed my boarding passes but instead I was told that this flight was also full and I should wait for the next flight or could take a flight the next day. The staff were not only rude but did not seem to care much about the fact that I had 2 very small children with me. We afterwards found out from other passengers that this seemed to be a very common practice at Avianca. It seems their business strategy is clearly not based on customer service but rather on short term profit maximization. I do not recommend anyone especially parents with small children to use Avianca for connecting flights.","","","Economy","","3.0","5.0","1.0","4.0","5.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Richards Pete","New Zealand","2015-01-23","Myself and my 2 daughters have recently returned from South America after a month and a half flying multiple times with Avianca. Our travel agent booked our flights. We found the quality of service A+++. The planes were very modern very roomy which is a point of difference these days the crew were a credit to the company. I would highly recommend flying with them and will not hesitate to book with them in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Causley","Australia","2013-05-06","ICN-ORD in first class suites. After an excellent business flight from Sydney to Seoul I had high expectations for their first class product. Suites were very comparable to Etihad First Suites (probably not as luxurious though the design is very clever and perhaps better). Various functions of the seat made the flight some of the most comfortable I've experienced. AVOD was excellent and 32 inches made a significant difference in viewing. Seats very comfortable especially when sleeping. Crew made beds with duck down duvets and comfortable pyjamas also given. Meals were terrific and was washed down by top tier alcoholic beverages. Charming service from crew as expected and purser provided personal farewells at the end of the flight with gifts.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","G Lazar","Australia","2013-05-06","We flew 4 legs with Asiana Sydney-London in March return Paris-Sydney in April. Only on the ICN-LHR leg did we experience the new Smartium seats. They are good. However that experience was spoiled by the cabin temperature being so hot that we didn't sleep well. FA's seemed as though they were mechanical rather than really providing business class service. On the other legs FAs were more personal and attentive. The seats were the old style pods that do not lie flat. Food and drink were good and extremely well presented and plentiful. The downside of all legs was the extremely poor IFE. It was not on demand even in the Smartium cabin and the choice was very small. We had an overnight connection. The hotel provided by Asiana was not the Hyatt Regency but was the Best Western Premier Incheon Airport.","","","Business Class","","7.0","3.0","4.0","5.0","1.0","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Causley","Australia","2013-05-06","Code share flight with Qantas from Sydney to Seoul operated by Asiana. Used joint Air New Zealand lounge in Sydney very good though Asiana Business lounge in Incheon seemed superior with more modern facilities. Flights were very comfortable even though I had anticipated their new seats for a 10 hour flight the angled- flat seats were actually just as comfortable for sitting and sleeping. Meals served in courses and tasted very good and presented well. Nice screens for entertainment and many new movies available though not extensively. Service was of a high standard and some nice amenities also provided. Pleasing flights and will look into flying them again.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Floss","Israel","2015-02-18","TXL-VIE-TLV. I had used the overlay in Vienna to visit the city and was late for the second leg due to a breakdown of the airport train. Austrian rebooked me (and about 100 other stranded passengers) to the next flight without problems (and even got me a seat with extra legroom) not minding that the ticket was not flexible. They also provided food and drinks for the passengers regardless that the train breakdown wasn't their responsibility. Apart from that the service was good with a full meal service on the 3-hour leg however no entertainment (ok for three hours but you have to be aware of it).","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Garry Buick","United Kingdom","2015-02-11","So having written a critical review of a trip to Male from London Heathrow in September 2014 I now have to be fair and balanced. Was nervous when best business class fares by far LHR-BKK came out on OS particularly with an exceptionally tight connection of just 30 minutes in VIE. Usual chronic Heathrow delays meant serious chance of missing connection but OS pulled stops out met us and guided us to the gate - shortest transfer I've ever done on the ground for just 15 minutes. Business class service absolutely faultless on both sectors with some seriously outstanding crews - return flights equally efficient. Well done Austrian you have restored my faith and will now be more comfortable flying you again.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Emiliano","Italy","2015-02-11","Flight DXB-VIE-MXP in Economy class. On the first leg we flew on a B767 that was completely refitted. The quality of the cabin and of the IFE has extremely improved. The seats were the modern thinner ones but were comfortable and I could even sleep. The IFE is new with touch-screen and the content is quite rich with films available in several languages. As we travelled during night (departure 2.30 am) we were served immediately a snack and then a breakfast before landing. The food was nothing special and even a bit cold too: we can say that it was the only bad point. The crew was professional maybe not too smiling but that was not important as we all wanted to rest. In general I can say that I was much more satisfied compared to my previous experience in 2013. Transit through VIE smooth as usual. Flight to MXP on an A320 totally uneventful with a correct standard of service for a European flight. As FTL I could enter the lounge in VIE: quite nice but a bit overcrowded as it was early morning.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Elizabeth DeFusco","United States","2014-12-19","Will never fly again. Flight delayed 2 hours from Flores - no explanation. We left Guatamala on route to JFK with a short stop over in El Salvador - it was an old plane. The plane we got on in El Salvador was even older. Arrived at JFK and waited for our luggage along with about 30 other people. Luggage never got loaded on in El Salvador. Luggage arrived 27 hours later! I understand that things happen but the Avianca people were rude and not the least bit apologetic!","","","Economy","","1.0","3.0","3.0","2.0","1.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","M Berisso","United States","2014-12-19","I will never fly Avianca to Central America again! I was flying with my one year old daughter from JFK to Guatemala and had a stop with a layover of 4 hours. As soon as I got off the plane I had to wait for them to give me my stroller for about 20 minutes. When I finally got my stroller the flight attendant informed me my flight was delayed by 3 more hours (bringing the total layover time to 7 hours! with a baby and with absolutely no explanation or reason for the delay). Once the time came for preparing to board there was not one employee from Avianca at the gate. No one to ask for info no one to ask what was going on. The time came for when we were actually supposed to be taking off and still no one and still no explanation as to why. Eventually an hour later we boarded. On the way back home I got to the check in and had to wait until the counter staff showed up 2 hours before the flight (again no explanation or apology). When I got to my stop in El Salvador they almost lost my stroller because they thought it was supposed to stay in El Salvador even though it clearly said on the tag to give it to me there and that I had to go to Newark. At El Salvador Avianca airport it was extremely chaotic (also no scanners for carry on so I almost lost my flight because it took so long with each person).","","","Economy","","","3.0","1.0","4.0","4.0","","","3.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Will Allen","United Kingdom","2014-12-19","3 domestic flights within Colombia in the last month. Flight AV 9754 BOG-CTG was initially delayed 30 minutes but after boarding we had to wait another 2 hours before take off. It so happens that there was no purser! That only transpired later though as passengers were not informed at all of what was going on. Total contempt for passengers. Avianca does not have enough crew back up according to locals. Past 3 am arrival at destination. Other flights on time but crew disinterested. Good hard product but it seems wasted on this airline.","","","Economy","","3.0","4.0","2.0","2.0","4.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Portia McMahon","Australia","2013-04-28","My husband and I flew in economy from Sydney to London beginning of April and returned last week. We normally don't enjoy flying however our experience with Asiana Airlines was flawless and very comfortable. The seats were the most comfortable we have flown in and my husband who always suffers leg problems when flying had no issues at all both ways. The flight attendants really set the standards in their service and were top of their game throughout the flights. Even at the airport I had left my medications box on the plane but they still managed to find me and return it. TVs attached to every seat were very tech savvy and could be controlled by touching the screens. One stopover at Seoul and Asiana put us up at a luxury hotel for a night. We highly recommend Asiana and will certainly choose to fly again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Yasmin Alih","Philippines","2013-04-25","Roundtrip MNL-ICN-LAX. Check-in was smooth and ground personnel were pleasant. Cabin crew were also pleasant attentive to passengers. Good food and drinks with many drink options too. Very comfortable seating for Travel Class. Downside is the AVOD - outdated and I find the screen a bit small. It was my first time flying Asiana and will not hesitate in taking them next time.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Redman","Australia","2013-04-24","Business class from SFO-ICN one way and an overall impressive offering. Flew on their fairly recent Smartium seats and slept for 8 hours straight. Very comfortable seats that are padded nicely and adjustable to a flat 180 degrees. Ample storage space and a multi-adapter power point also available. Amenity packs with unisex L'Occitane products were given as well. Wide seat back screens with large range of movies on demand and noise canceling headphones improved sound quality. Dining was superb and plentiful with an excellent variety of alcoholic beverages. Service from crew was an exemplar of exceptional business class service. Efficient transfers in Seoul and a ground staff waited at the gates to escort me to a tight connecting flight on another airline. Excellent service on the ground and onboard.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Paulette Magarik","United States","2015-02-11","On December 12 my husband and I flew out of Dulles-Washington DC to Vienna on an 8 hour and 20 minute trip. Flight 9822. We were warmly greeted upon boarding then promptly given menus to select our dinner and breakfast. There were two chefs in full attire as well as a sommelier to assist us. The flight crew were excellent throughout our journey catering to all needs and exceeding expectations. The entertainment screen was wonderful with a vast selection. Our seats fully reclined to a bed and the blankets and pillow allowed for a comfortable sleep. Meals were excellent and beautifully presented. Return flight #9821 surpassed outgoing flight flights very smooth.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Simon","Austria","2015-02-11","VIE-AMS on Jan 2 and return AMS-VIE on Jan 20 both straight forward point to point evening flights both flights on a tired Fokker 100. VIE-AMS in Business (Upgrade due to Star Alliance status as Economy was overbooked) AMS- VIE in Economy VIE-AMS delayed 15 minutes due to ATC return flight on time – Not really much to distinguish Business Class service on the outward leg except for a simple and small but tasty evening snack (warm chicken skewer on salad). Also only one drink was served. Seats were rather uncomfortable economy Recaro slim seats with the middle seat left unsold. Service was very poor. Only two flight attendants for the whole full plane meant that after the initial service of meal and drink both FA's dealt with Economy and were not be seen in Business again for a very long time. On the return flight in Economy one drink (including beer and wine) and a no food just small pack of pretzels or a small chocolate bar was served. On both flights FA's were not exactly unpleasant but not attentive. Web check-in for VIE-AMS went smooth with almost no line for the premium bag drop. In AMS check-in for the return flight was handled by very friendly and helpful LH agents with no lines. Boarding in VIE was later than indicated with no information given resulting in a cattle call once the boarding actually started. Boarding in AMS was uneventful. Flagship OS Senator Lounge in VIE a bit of disappointment as well. Packed and with limited food offerings and just ok drink options. Obviously savings all over the place. In AMS OS uses the shared Servisair lounge which although comfortable offers just an OK drinks selection and a very limited to almost non-existent food selection. Overall definitely not a terrible but distinctly mediocre experience. (Star Alliance Gold).","","","Economy","","4.0","3.0","3.0","3.0","0.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Arman","United Kingdom","2015-02-06","Operated by Tyrolean Airways. LHR-BKK via VIE on 22 Dec 2014 in Economy. A ticket from LHR-BKK via VIE on Austrian. Our return leg - thankfully - was with Swiss from SIN-LHR via ZRH. Firstly they messed up our seat numbers that were reserved online/via phone. Even the nice lady at LHR check-in couldn't change the seating for the long-haul and we were advised to check with staff in VIE. Upon arrival in VIE after a forgettable experience (makes me wonder why they bother operating as a full-service airline when I am finding other LCCs to provide a better experience) there was madness at the gate as the flight was full of families and other fellow holidayers who were heading to Thailand. Spoke with ground staff who gave a curt reply about the flight being full and it is not possible to amend the seats - even if it was an error on their part. All passengers were then herded like animals via a self-service boarding gate while about 7 ground crew members stared blankly at passengers. When we stepped into the plane the atmosphere from the flight attendants were intense. Even the 'Good Evening' greeting seemed forced. I then approached one of the more senior female attendants about the wrongly allocated seats. She replied very rudely that they have no control over seats and I would have to ask other fellow passengers. I have never experienced such an insulting manner on board any airline ever. In any case we managed to swap seats with a very kind lady who was travelling alone. I felt so sorry that she had to take my ill-assigned seat which had almost no recline. The Seafood and Vegetarian Meals my travelling companion and I requested was also not prepared for us on board. They demanded proof that we had made the order in advance. But thankfully there was the Vegetarian Option served as part of the normal service. The seats were also uncomfortable and hard while the entertainment system was very limited. Could hardly find anything satisfying to watch. Upon leaving the aircraft I was given a cold hard stare from the same rude senior female flight attendant (I think she was the purser) at the exit with no apology smile or even a goodbye. Overall I am not only disappointed with my flight I am angry for the way we have been treated by Austrian. My advice is not to take this airline - particularly for long haul in economy - even if it is somewhat cheap!","","","Economy","","2.0","2.0","1.0","3.0","1.0","","","3.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Andres Vargas","Colombia","2014-12-04","Very complete and satisfying trip by Avianca using a modern fleet of ATR-72. The cabins and seats are very comfortable and spacious. Since the trip was short they didn't provided any food or drinks. The flight was between Bogota and Villavicencio.","","","Economy","","10.0","4.0","4.0","1.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Uwe Bode","Colombia","2014-12-01","I use AV quite a lot for both International flights within Latin America as well as domestic flights. This comment refers to my last flight from Bogota to Barranquilla in Business Class. AV now uses El Dorado Terminal for many domestic flights (for the routes with highest traffic) which is convenient especially if you have to connect to international flights. The lounge has also improved but it is mostly very crowded. Long queues at the entrance. Outbound A318 inbound A320. Business Class seats spacious very nice compared to the European ""middle seat free"" concept. AVOD available also on domestic flights (even so in Y). These are the positive aspects. Now to the negative points: As mentioned before Lounge in BOG is always crowded lounge in BAY even worse in the evening it makes no sense to enter you don't find any space. F&B offering ok but always picked within 2 minutes. AV says they provide you with Food in the Lounge so they dont provide any food onboard not even in C Class. Not even a pack of peanuts! So when you don't find space in the Lounge you have to go and buy something because onboard you wont get anything! This is very poor for an airline that wants to present itself as the industry leader in Latin America! The crew is mostly nice and gentle and because of the nice seat I rate them 5/10 for the experience in domestic C Class. If it was European concept with middle seat free I would not even rate them 1/10 because apart from the mentioned negative points the ticket prices are very high for C Class.","","","Business Class","","5.0","4.0","4.0","1.0","5.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Trujillo Juab","United States","2014-11-25","Flight AV9541 Cartagena to Bogota. Delayed as usual 2 hours. Lounge is a pressure cooker: overcrowded and hot. I have never had the chance to take an Avianca flight that leaves on time.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","D Graubard","United States","2014-11-20","LIM-BOG on 13 October. A320 with upgraded interior. Flight attendants smiling and very friendly through the entire flight. On-time departure and arrival (always a remote parking for this flight for some reason at BOG - airport is crazy busy at night). Excellent food served and AVOD had alot of shows and movies. Baggage out quickly. Always enjoy flying Avianca in South America.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Malcolm Petersonh","Australia","2013-04-23","Return trip from SYD-ICN-CDG all four legs on 777-200. Impeccable service on every flight excellent food - chose Korean but Western also looked good. IFE had fantastic touch screens and AVOD though not on the Sydney to Seoul sector. I travel frequently with Asiana on different routes and their Sydney to Seoul flights are the only long haul flights that still have small screens and no AVOD. Would be good to update like on other routes. Complimentary hotel at the Seoul Hyatt provided with meals included. Looking forward to future flights.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Kerry Peruch","Australia","2013-04-23","New York to Sydney (connection in Seoul) in economy last week. Checking in a breeze. Once at the airport I was assigned the seat and there were hardly any queues albeit full flight. Check-in staff were very friendly at JFK and ICN and got the job done efficiently. Boarding was also organized with lots of staff at hand. Very clean cabins and seats nicely upholstered and well maintained. Excellent legroom and good seat pitch (34 inches) meant seats didn't recline into your face. Comfortable slippers provided which were convenient to walk around in. Lots of inflight magazines available and an extensive range of duty free shopping at very reasonable prices. Lavatories serviced regularly and stocked well with toiletries and expensive creams. Extensive films with many recent films on demand. Staff service was thorough and genuine. Rarely had to press the call button as they were present walking the aisles checking on passengers even during sleep time. Meals were a standout also very generous and serving/clearing up was efficient. Arrivals ahead of schedule and disembarked feeling refreshed even after two consecutive overnight flights.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Oliver","Australia","2013-04-22","My partner and I flew SYD-LHR return via ICN at the end of March. The flights from SYD-ICN and return were a bit disappointing compared with the INC-LHR flights. Being 9.5hrs long I would expect a quality entertainment system but instead we had a selection of 5 English language films (2 were children's) which played on a loop which were unable to pause when announcements were made by crew so they would speak over the top missing parts of the film. The ICN-LHR flights were excellent and the entertainment system was more modern and had a much better selection of films and TV which you could actually control. Staff on all Asiana flights were polite and helpful better than I have experienced on any other airline. Food was OK but could have improvement it was all pretty similar - the variety of dishes was very limited.","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Erez HarTal","United States","2015-01-19","Good C class service ORD-VIE. Wonderful dinner and breakfast service from Do&Co. The Ice Kaffee was divine. Freshly made smoothie breakfast. Easy connection in Vienna. VIE-TLV short hop but convenient. Good Brunch service.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Rouchotas Grigorios","Greece","2015-01-14","ATH-VIE. Temperature on the aircraft was quite high and very unpleasant. Inflight entertainment was completely absent. As for the on board snack you could select between a mandarin a single chocolate bar and some peanut- style small packs. Absolutely terrible.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","T Le Masurier","United Kingdom","2013-10-16","We flew from GYE to Galapagos and back. The flights were very enjoyable with no nonsense good polite service and excellent modern aircraft.","","","Economy","","10.0","5.0","4.0","4.0","0.0","","","4.0","1"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","P Mayne","United States","2013-04-17","I've taken several flights on Aerogal from Bogota to Quito in the past year. It's an Avianca led operation and feels similar to the (good) Avianca experience. Food and drink for a short flight in 'C' is impressive. Increasingly though service at the new Quito airport is showing a drop in quality in particular at Check-In. Staff there are unhelpful. It's modern Airbus equipment and a professional outfit.","","","Business Class","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Juan Pablo Reyes","Colombia","2014-11-17","BOG-MAD-BOG J class. Both flights left on time. Dated and worn A330s (bad luck I guess as they have new ones) not lie-flat but seats comfortable enough to assure an average rest. While the outbound leg (AV10 Nov 3) featured a disinterested and rude crew and provided a below standard business class food and beverage offer the return early morning flight proved a great difference beginning with the greatly appointed Velazquez IB lounge in MAD with an expansive F&B and amenities offer which is a huge contrast with the substandard and rude AV lounge in BOG. Return AV 27 (Nov 8) offered a good early morning breakfast (almost a brunch) and then a fairly good lunch with a reasonable wine and spirits offer all of them served by a rather friendly crew. Arrival in BOG at 1pm avoids the rush and chaos of the tiny and third-world shaped EDR international terminal. I would fly them again when upgraded. Otherwise IB is a better option especially when flying coach.","","","Business Class","","4.0","3.0","3.0","3.0","3.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Juan Pablo Reyes","Colombia","2014-11-17","BOG-SMR brand new and beautifully appointed A320 with mood lightning. Nice crew and standard AV beverage service which is really substandard as only coffee water and box juices were available. On time departure and arrival pleasant flight and quick baggage retrieval. SMR airport is a shame as it remains exactly the same as 30 years ago. A real shame on the Colombian Civil Aviation authority but not AVIANCA's fault. Despite a good flight experience they charged about USD 250 one way and this was an early booking.","","","Economy","","4.0","5.0","3.0","1.0","3.0","","","2.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","S Sichley","United States","2014-09-17","I flew several various Avianca flights with friends through Peru and Ecuador in the past two and a half weeks and I am greatly dissatisfied with the airline in general particularly through Peru (Lima/Cuzco). The flights never left on-time and on-average left an hour and a half after the scheduled departure time. Due to connecting flights there was about a 15 minute grace period getting off one flight and going through customs immigration and then through security again to get to the next gate (flight crew did not provide instruction whether there was a way to skip all of these steps ahead of time). In addition on an early morning 3-hour flight a friend observed the entire flight crew napping in the back of the plane. I find this appalling. I would not recommend Avianca to future fliers and I am going to avoid Avianca in the future despite pricing.","","","Economy","","1.0","3.0","2.0","3.0","3.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","E Freeman","Australia","2013-04-18","Travelled the Red eye from ICN-HKG-ICN. Check in and boarding was efficient and ground staff very polite. I have flown many carriers in the past but nothing comes close to the customer service on Asiana. Crew were extremely attentive and always smiled when attending. Flight was full but was able to comfortably stretch my legs out. Sleeping comfort also really good as seats are wide and soft with good recline. Food was excellent and nice wines were offered to coach pax. Snacks and drinks served in regular intervals. Entertainment was AVOD and monitors were very big touch screens. Plenty of movies to watch for the duration of the flights. Travelling red eye flights can be very tiring especially in economy however Asiana did a terrific job making the journey comfortable and painless. Would definitely fly again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Simmons","Australia","2013-04-02","SYD-ICN (777) ICN-FRA (747) Chose OZ over direct flights to Frankfurt to try the carrier and I wasn't disappointed. Flew in economy and service was comparable to J class on some airlines. Entertainment was modern food great and seating/sleeping comfort was excellent. Arrivals and departures were on time despite snowy forecast. Would fly again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Kim","United States","2013-04-01","Third time traveling the San Francisco-Seoul route on Asiana and beginning to grow weary of the monotonous service quality that is being offered onboard. In the past 3 years I have travelled this route the in-flight meal has yet to be changed even once with the same old bibbimbap and western steak option and I am fed up with it. I recognise that the airline is attempting to remain consistent in the service that won over customers to begin with but too much routine feels a lot like stagnation. The staff have also lost a lot of their flair due to the absence of personal warmth and attentiveness that was once experienced and replaced with a robotic and mechanistic service. Overall Asiana got the job done well enough.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","T Ferlin","Australia","2015-01-14","Bangkok to Vienna and I was seated separated from my children. Thank goodness two lovely men moved so that I could sit with my kids. On returning home flew from Venice to Bangkok via Austria with my children and was told at Venice that I would be separated from my children on the leg Vienna to Bangkok - my children are all under the age of 9. When I went to the ticket desk at the airport in Vienna to ask if we could be seated together and initially told they couldn't do anything about it and that I should have checked in earlier. I went back to the desk to ask again if I could please be seated with my kids and then somehow magically managed to get seats me with the kids. I ordered kids meals and didn't get any and the seats in the plane were so tight you could hardly move. I will never fly Austrian Airlines again.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Brooks Kathryn","Canada","2015-01-11","We just arrived in Delhi from Vienna. The first leg of our trip with Austrian Airlines was from Toronto to Vienna. There were four of us in business class and we all agreed that our experience with Austrian Airlines was exceptional. The seats flatten out to a very comfortable bed. The provision of a duvet and pillow added to our comfort. The food was excellent. We would easily have paid 40 euros for a similar meal in Vienna and that's not including the wine. The flight attendants were polite professional and friendly. The service was superb. The on-board chef was a nice touch. On both flights he came around to explain the menu and take our order before personally cooking it. All meals were freshly prepared. The hot beverages were delightful. I stayed with hot chocolate and freshly whipped cream. My travel companions tried the Bailey's coffee. I will definitely fly Austrian Airlines again. I travelling extensively for both business and pleasure and Austrian Airlines will now be one of my preferred carriers.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Burke","United States","2015-01-11","Dec 22 2014. JFK-VIE Boeing 777. Economy class is 10 seats across 3x4x3. Very tight seating and uncomfortable. I had an aisle seat and was constantly getting bumped by people in the aisle. Food was pretty good and the in flight entertainment was pretty complete with some up to date movies. The flight crew was pleasant and professional. Boarding was very disorganized with many people carrying oversize baggage. overhead space was overloaded. All in all it was a flight you endured not enjoyed.","","","Economy","","5.0","2.0","4.0","4.0","5.0","","","2.0","0"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Lee Guendoo","United States","2012-02-28","Redeye flight JFK to Guayaquil return. Booked 6 months in advance fare about $180 cheaper than LAN Ecuador. Two weeks before the flight a rep informed me that on my return I was switched to an Avianca flight that would stop in Bogota for 3 hrs. The rep insisted the change had to be made because the only direct flight that day was overbooked. After speaking to a manager he apologized and said my direct return flight was intact. If you don't stand your ground they are apt to mess up your schedule and you might be in for a rude surprise at the airport. They have only one 767 flying from NY to Ecuador so be careful and keep checking n your booking.","","","Economy","","4.0","","","","","","","1.0","0"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","A Kruger","Australia","2012-01-10","Quito to Medellin Business Class A320. We were travelling on an Avianca/Taca ticket but the flight was operated by Aerogal. Check-in was efficient although in Quito only opens 2 hours before the flight. We used the VIP lounge in UIO basic selection of snacks and drinks but comfortable seats. Flight was 15 mins late boarding. Business Class seats are large recliners with leg supports and very good IFE offering for short haul. A hot meal was served with a large bar selection. The only disappointment was the attitude and service onboard. Everything was a hassle for FA's. Landed on time and a fairly simple connection process to the domestic Avianca flight.","","","Business Class","","6.0","","","","","","","4.0","1"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Niklas Sardana","United States","2011-12-08","Business Class from Baltra (GPS) to Guayaquil which seemed to be one of their new Airbus A320s! The cabin had three rows (1 to 3 in a 2 x 2 configuration) with IFE at every seat were wide and included a foot rest. They did not offer to pre-board Business Class passengers however and all seats were accounted for in both cabins. For the 90 minute flight I feel the cabin stewards could have been more attentive or visible. After the meal service (a sandwich and chips) they disappeared to the galley and rarely returned to check on passengers. No alcohol offered and I am not sure if it was even available. The flight was on time - I'm just not sure I would pay the additional cost to sit up front as the meal and service do not justify it!","","","Business Class","","7.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Tannenbaum","United States","2014-09-01","AV007 8/15. AV9837 8/18. AV9840 8/20. AV9848 8/20. AV034 8/22. Flew Avianca several times during a 1 week tour of the country. All flights left and arrived close to on time. Courteous excellent service. International service to the US had excellent entertainment services on par with European counterparts and superior to USA airlines. One of our party had baggage delay and Avianca was of great assistance. Great experience would fly again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","T Patrick","Hong Kong","2014-08-11","Medillin - Madrid business. First don't go airside too quickly as there's nothing to do Medillin is mainly a domestic airport so no lounge airside. Nice cabin friendly staff. AVOD starts immediately and goes right to landing. Food excellent could hardly finish it all. Drinks flowing good champagne. All announcements (there are many they like to talk) in English too. Slept 6/7 hours easily. Arrived in lovely terminal 4 and easily made a BA flight 2 hours later. Bag first off. Very good experience all given beautiful flowers to celebrate flower festival in Madrid.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Mejia Alejandro","Colombia","2014-08-06","Flight AVA121 on the route LHR-BOG. Boarding was fast and the ground staff were really attentive. The selection of onboard drinks is extensive. The service from the flight attendants was excellent. They are attentive and seem happy always with a smile. The options on the menu for dinner were great from the starters through to the dessert. The seat is very comfortable (Business on A330-200) almost lie-flat. I slept 7 hours non-stop. The amenity kit was very complete and the duvet is very comfy. Breakfast was also very tasty. Flight arrived 30 mins early. The only not excellent detail I found was the selection of onboard entertainment. Recommended.","","","Business Class","","10.0","5.0","5.0","4.0","2.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Andrew Albanese","Australia","2013-03-30","Used Asiana Club points for a trip from Sydney to London return in business. Daytime flight from Sydney to Seoul then another daytime flight the following day to London. Overnight hotel provided at the Hyatt Regency was excellent. Return flights were faster though less appealing with 2 overnight flights with a good connection in Seoul. Check-in process on all legs were efficient and check-in staff very friendly and welcoming. Lounge in Incheon was an elegant space with good hot and cold food. First and last legs were in the older 777 models and I found the angled seat very comfortable with sufficient width and space. Very comfortable flat seats and offered plenty of room and storage space. On all legs meals were served up beautifully. Impressed by their selection of quality champagne wines and whisky. On top of main meals snacks were served. IFE was much better on the newer aircraft with plenty more movies and even wider screens. Amenity kit contained branded products and extra amenities such as combs toothbrushes cologne and facial sprays were available as needed in the lavatories. Outstanding service from the crew and both hard and soft products are among the best.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2013-03-26","ICN-OKA on brand new A321-200. This single-aisle plane with new slim economy seat and 9"" AVOD touch screen was top notch and very comfortable. A full hot meal on 2-hour flight. IFE many not be necessary for such a short flight but its short program kept me entertained. Award-winning cabin crew had warm smile as usual.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Evans","United States","2013-03-22","LAX - Seoul 747. Check in quick and efficient. Plane boarding became a bit manic - 34 inch pitch makes a big difference in comfort and access. IFE touch screen - big selection of movies etc. Food good - Western meal steak. Flight attendants are what makes Asiana so good - nothing is too much trouble.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Ron Kuhlmann","United States","2015-01-05","VIE-DEL. This was one of the best flights I have ever had. From start to finish the crew food IFE seat exceeded my expectations. The crew was efficient and engaged with a great sense of humour. The seat was well designed though I found the opening to the aisle to be a bit tight. The IFE was amazing with picture clarity that I have never had on an aircraft before. I was told that each seat's unit is self contained and can be replaced by simply popping it out. There is no master server so many of the glitches that are found elsewhere do not occur. The food was excellent and served with pazzazz. I was sorry to arrive and have the experience end. Delightful in every respect.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Donahue","Germany","2014-12-31","OS196 23 DEC CGN-VIE Fokker 70 and OS093/24DEC VIE-IAD. Service was impeccable. Flights on time and staff enjoyable as well as efficient. Inflight service flawless and professional. Meals delicious and presented beautifully. Comfort on board of a very high standard. Restrooms cleaned and stocked with amenities regularly. Highly recommended.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Bruno Lumpet","Switzerland","2014-12-10","The seats in Business Class are very good with 180 degree inclination. The service on board is good as well. In Bangkok and Vienna airports there did not seem to be any fast track for passengers in business class.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","G Antiaris","United States","2011-04-29","JFK to Guayaquil and to the Galapagos. The plane seemed in okay condition. However when we arrived at the airport the flight was delayed 3 hours and even after verbal and email confirmation days prior our vegetarian meals were not on the plane. The flight attendants were not helpful when trying to piece-meal some old cold and inedible vegetables together. Additionally my seat was broken and also the audio portion for the in-flight movie would not work and when I mentioned these issues to the flight attendant I was told ""I am sorry"" and then he walked away.","","","Economy","","","","","","","","","1.0","0"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Y Yakov","United States","2011-04-09","Travelled recently to Ecuador and Galapagos from New York City (JFK). Took Aerogal for seven total legs. The airline was cheapest by far compared to other airlines. Not a single leg departed on time and departure lateness varied from 30mins to 2.5hrs. This was a big deal when my group missed its first connection from Guayaquil to Quito and we had to wait several hours for the next plane. Only one baggage mishap - baggage for some of our group members came with a later plane meaning we had to wait in the airport an additional two hours after that first two hour delay. Staff in GYE or UIO was not very responsive to or concerned about this situation. Would fly again - only because it's half-priced compared to the other guys.","","","Economy","","4.0","","","","","","","4.0","1"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Jacqueline Lehmann","United States","2011-01-09","Aerogal overbooked our flight from JFK to Guayaquil by 50-60 passengers. Even though we arrived three hours early for our flight we were left standing in the terminal as our plane took off. No one could tell us when they would be able to put us on a flight. As a result we missed our connection and lost an entire day of our honeymoon as well as the upgraded accommodations that we had paid for. We have been offered no compensation and no one at the airline is responding to my emails.","","","Economy","","","","","","","","","1.0","0"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Christoffer Madsen","Denmark","2010-12-22","BOG-UIO economy a few weeks ago. Apart from a 20 min delay out of Bogotà which we never caught up on this was a flight that reminded me how flying in Europe used to be. new A320 with good IFE considering the 1h15m flight and tasty warm breakfast served in economy - as a Dane I was amazed to find my homeland's butter brand Lurpak onboard! Staff served drinks twice before our descenT to Quito. Bags already on the belt when we had cleared immigration. Great flight only issue was the delay.","","","Economy","","8.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Scott Wilson","United Kingdom","2014-08-06","My son aged 10 flew to Colombia for the Summer with Avianca from London Heathrow to Medillin the check in service at Heathrow was very professional and my son was looked after from London to Bogota then a flight from Bogota to Medillin. I would recommend the Companion service with Avianca my son was not left on his own at any time until he go to his final destination. Avianca Well done on a professional service you have done yourselves proud I will be flying again with Avainca both me and my family.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","T Patrick","Hong Kong","2014-07-31","Madrid-bBogota-Medillin business class. Very impressed in general. Cabin new and spacious. All crew spoke fairly good English. TV system good lots of tv shows games enough movies. Worked right from start of flight to landing crew friendly and hard working good breakfast followed by lunch 2 hours later which I didn't expect didn't get my choice but good food anyway. Tapas and drinks before landing lovely Crew really lovely chatted to some crew in galley very nice. Good manner and a little Spanish goes a long way. Transfer in Bogota painless. TV video explains what will happen you stay in same terminal for Medellin flights. All very fast and easy to get around. Flight to Medellin 25 minutes still managed to get a nice rum and coke! Highly recommended in this class. They are starting to fly to London and LA as well I might switch from CX to them!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Meyer Frank-Gustav","Germany","2014-07-22","AV 007 July 2 2014 Miami-Bogota. AV 9207 July 6 2014 Bogota-Cali. AV 8420 July 10 2014 Cali-Bogota. Really disappointed about the development of Avianca - starting with their new ugly livery. The crew from Miami to Bogota were completely uninterested in attending to passengers after the meal was served. During the meal I asked for a wine and water. One attendant said: normally only one beverage is served per passenger! The cup of wine is tiny (half of a normal cup)! The food was a joke have never seen smaller portions on routes over 3 hours. 3 mini- strips of meat tasteless. No salt or pepper available on board. The airline is the only one I know with a Duty Free seller on board. I wanted to buy a whiskey but it was not available. This person was not friendly or enthusiastic at all. After arrival in Bogotá the crew did not say goodbye they were just packing their stuff. Who invented this terrible new seat? For small people maybe nice for tall people like me a disaster - the headrest hurts my neck. Seat pitch was better some years ago. The service on the domestic routes did not convince me either. They only serve bad coffee or artificial juices. The planes are new but not very well cleaned. Positive: All my flights were on time. The new airport terminal in Bogotá is a massive improvement.","","","Economy","","3.0","2.0","2.0","2.0","4.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Steven Kariyev","Australia","2013-03-21","Travelled 4 legs from Sydney to New York (via Incheon) return. Ground staff and cabin crew provided the same consistent service on every flight. Food was excellent and drinks were frequently provided throughout flights. Ample supply of amenities stocked in the lavatories and toilets kept very clean. If I was to have one complaint it would be the IFE from Sydney to Seoul. Bit outdated and not as good as the huge screens they provided on the US route. An otherwise flawless journey and will definitely recommend.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","E Hodge","Australia","2013-03-14","Flew from Incheon to Seattle and back. First leg on A330 and seats were comfortable despite the angle and width was good. Space and legroom was excellent as expected in business. Return to Incheon was on the latest B777 with the fantastic flat seats and you can sit by yourself along the windows. On both legs crew service and fine dining were a standout and ground crew at Incheon also very friendly. An excellent experience.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Melanie Dranias","Australia","2013-03-12","Return flight to Sydney on an updated 777 and it was a great travel experience. Departing Seoul was a little late but given a call day before departure and were well informed by the airline. Check in very efficient and ground staff welcoming. Onboard service was excellent and the crew were incredibly accommodating. Dinner and breakfast the following morning was great. I had the Western my partner had Korean and we both really enjoyed our meals. Entertainment screens were wide and clear and was impressed with the touch screen display. Nice choice of films games and music. Seats were comfortable and sleeping was great with good recline. Arrival was on time despite delay and it was a very pleasant flight.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Carvalho","Germany","2014-12-04","FRA-VIE round trip. Things getting worse and worse - not long time ago this was an above average airline. Staff demotivated costs cutting all over. The only positive I find is that the flights are nearly always on time.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","A Kuznetsov","Russian Federation","2014-12-01","Had a terrible trip IAD-VIE on 777-200. The seat was a single window seat 9K - in seating position it was ok but in bed position your legs above knees are to be placed to ""tunnel"" between seats in front of you. Tunnel is so narrow you can't move inside it. Meal service was very slow: my friend in economy finished it and was sleeping when C-class was getting their entrees. It took them more than 3 hours (almost half the flight) to feed us. Then they gave us 1.5 break and woke us up for breakfast - it was a disaster. I had a group of 3 drunk adults seated next to me who were drinking schnapps all flight long laughing and chatting to each other in a loud voice not letting any other in the cabin to sleep. The crew completely didn't care. Avoid them: being Lufthansa's subsidiary Austrian charge the same for much worse service.","","","Business Class","","3.0","2.0","2.0","3.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Chatterjee Sudip","India","2014-11-25","Travelled Business class between Delhi and Vienna on 6 Nov 2014. Not a single smiling face among the entire cabin crew. After a comfortable sleep - I didn't eat anything woke to ask for some coffee. No coffee came. What came was a curt response that we will soon serve coffee with breakfast. Very few airlines would respond like that to a business class passenger! The skimpy toilet set seemed to come out of economy a toothbrush socks and eye mask. The breakfast service was good though unsmilingly served.","","","Business Class","","3.0","4.0","2.0","4.0","0.0","","","2.0","0"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Uwe Bode","Colombia","2010-08-30","Guayaquil-Quito in old 737-200 maybe one of the last opportunities to fly this aircraft gorgeous for Aviation enthusiasts! Aircraft well-maintained and clean service good for a 30 minutes hop consisting of a sandwich and beverages. Flight on time friendly staff nothing to complain about. Quito-Bogota in 757 on-time friendly and motivated staff light meal served beverages soft drinks and beer wine coffee. Aero Gal belongs now to the Avianca group all Quito flights are now done by Aero Gal which does not appear a drop in service quality so far.","","","Economy","","7.0","","","","","","","4.0","1"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","A Robertson","United States","2010-07-19","Guayaquil to Galapagos (Balta) coach. Flight was delayed several hours (which appeared to be preplanned because our guide knew about it). When the flight arrived it was a new 757 and they served breakfast/lunch. All flight attendants spoke clear English and very helpful.","","","Economy","","8.0","","","","","","","4.0","1"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Carlos Watson","Ecuador","2009-10-29","Aerogal has routes within Ecuador and international flights to Miami and JFK. Domestic service is reliable on time and cabin service excellent. Seats are generally available to walk up customers on the day of the flight. Aerogal web site reservation and ticketing system functions well.","","","Economy","","9.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Maribel Lopera Sierra","United States","2014-07-10","Flew MDE-JFK on flight AV 42 21st June 2014. It is not worth flying Business Class. The seat is extremely uncomfortable especially if performing a night long-flight where your utmost interest is trying to sleep. There is no VIP lounge in the International aeroport of Medellin. The crew cannot be nicer but their disregard for the basic concepts of business class service is regrettable and even more the lack of consideration when you make a complaint due to the disservice is shocking. The lack of international standards in service makes you wonder why didn't you fly coach!","","","Business Class","","2.0","1.0","3.0","0.0","0.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","G Preis","United States","2014-07-06","Business class BOG-JFK. Modern new airy business lounge at El Dorado before the flight was nice but food offerings were somewhat limited. Flight was fine. Seats were not up to BIZ class. Limited recline and tiny fold- down footrests. OK personal IFA. Nice amenity kit. Flight was on time. Bags came off first in JFK.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Felipe Bedoya","Colombia","2014-06-30","I flew on May 31st and return on Jun 23rd. MDE-BOG-MAD-BOG-MED. I am a frequent and loyal traveler with this airline. Best option in domestic flights but average or below average on International flights. Agree with some reviews: Stewardesses disappeared once the first meal was served they look like they don't enjoy the job one of them asked me in a rude way to put down the entertainment screen (while counterparts in domestic flights do this for you). On domestic flights staff is very kind but international flights I have to say they need to learn from many airlines and colleagues in domestic flights. Seats are excellent even in economy. Entertainment system with variety but with technical problems. Food was ok.","","","Economy","","7.0","5.0","2.0","3.0","4.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Richard Nest","United States","2013-03-09","ICN-JFK 3/6 OZ 222. Overall disappointing for a 5* airline in First class. Equipment was quite dated and worn with very uncomfortable seat AVOD was barely operable and selection minimal for a 14 hour flight. Biggest problem aside from old plane was the FA's lack of English. Food was good not great but there was no selection - odd and scant snacks available mid-flight but only if you asked - not offered or explained. Not worth 1st class price at all.","","","First Class","","6.0","2.0","4.0","3.0","2.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Rui","Singapore","2013-03-01","SIN-ICN return. Both flights delayed by 10 minutes due to late arrivals of aircraft's. Flew A330 economy. Service excellent with attentive and polite crew. Crew fluent in both Korean and English. They went around with refreshments throughout the duration of the flight. Food was delicious especially the Korean option. Entertainment system was good but can be better. Really enjoyed my trip and will fly Asiana again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","A Wellington","Australia","2013-02-26","Flew Asiana for the first time in early February from Seoul to San Francisco. Check in organized and professional. Lounge in Incheon nicely presented with lots of seats (many of which were 'reserved') and escort service to gates provided. Once onboard attendant provided me with pre-flight drinks and snacks. Sat on individual window seat and seats were fantastic and fully adjustable to 180 beds. Meal service was the highlight for me and presented nicely on fine china. Service was excellent and will definitely fly more often.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Rejchrt","United Kingdom","2014-11-25","LHR-VIE-OTP. Fly this airline frequently in Business class and generally happy. Economy class however is a disgrace. Commoditised product whereby they attempt to up-sell at every opportunity (more luggage Business upg better meal) - this is just conceding defeat to low cost competitors like Ryanair. I had the dubious pleasure of sitting to next to a pax who had ordered the EUR15 meal which demonstrates the true value of the EUR149 upg offered. 2 hour 15 minute flight and one small plastic cake and one round of drinks staff disinterested. VIE to OTP was a 25 gramme bag of salted pretzels. Late arrival in Vienna at a Schengen gate so had to take a bus transfer to the terminal and no time to use the Senator lounge to get any decent food. Returned on LH subsidiary Germanwings with a vastly superior on-board product including sandwiches snacks and drinks. Recommendation is based on Business Class will avoid in Economy.","","","Economy","","4.0","3.0","2.0","1.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","D Peters","United Kingdom","2014-11-11","Budapest - Vienna to London Heathrow. First plane was a Fokker very old but ok for a 30 min hop. Crew just rude and could not be more unfriendly I said hello and was given a blank stare than she looked away in disgust. Water served on the flight. Remote parking in Vienna and a run to my gate through passport control where I just made my flight the last to board. Crew a bit better with just drinks served no food which is a let down not even a sandwich just a small pack of cookie. 2 Drink rounds with decent Austrian wines and beer. Plane nice and clean comfortable. But left a bit unhappy without a sandwich and rude staff. Only again if price is right.","","","Economy","","5.0","3.0","1.0","2.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Andrew Kaufman","United States","2014-11-06","Flew from Vienna to Tel Aviv round trip in business class on older Airbus. Not worth the fare for business class. Business class simply means the first few rows in the plane with same seating as economy but no one in the middle seat. Food was good and service was pleasant enough but seats reclined only slightly were not particularly comfortable and in any event identical to economy. I guess if you don't want anyone sitting next to you place a high priority on sitting in the front of the plane and are willing to pay a lot for this then enjoy.","","","Economy","","8.0","3.0","5.0","4.0","1.0","","","1.0","1"
"aerogal-aerolineas-galapagos","/airline-reviews/aerogal-aerolineas-galapagos","Avianca Ecuador customer review","Uwe Bode","Colombia","2009-09-12","Aero Gal is the second airline of Ecuador apart from TAME. Their name means Aero Galapagos. They use primarily old 737-200. I flew on one of these 2 days ago from Quito to Guayaquil and it was an experience of the late 70s. Cramped seats but good service for a quick 30 minutes flight consisting of a tasty sandwich and choice of beverages like juice soft drinks coffee. The aircraft was clean FAs friendly. Would fly them again on domestic routes.","","","Economy","","8.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","S Chang","Peru","2014-06-12","We took a flight from Washington DC to Lima Peru. The flight had a delay at Bogota (only stop) due to airport traffic. They told us that Avianca had everything under control and that the flight already knew about us and they would wait. We had about 40 minutes to get from one gate to the other so we were very calm. Avianca park the plane on the last spot of the airport so the commute (by bus) was very long and once we got there they told us the plane had gone. We had to go through a very long and slow line to get to the counter. We were put on a 5.30am flight so only slept 3 hours and one bag was lost and. Very bad experience.","","","Economy","","1.0","1.0","3.0","4.0","4.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Shahrul Anizan","Malaysia","2014-06-09","Flew from GIG-SFO with 2 stops. Only the transit time annoys me. The flight however quite pleasant with edible food and acceptable inflight entertainment. Service on board was excellent. This is my first time flying with this airline I'll travel with them again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","N Francis","United Kingdom","2014-05-24","SMR-BOG Late evening flight from Santa Marta. This airport is apparently being upgraded in the near future - and not before time. There are no information screens anywhere in the airport and all announcements are garbled so that even Spanish speakers find it hard to understand. On the plus side there is free wifi so we were able to track Avianca's inbound flight - which was almost an hour late landing. The airport is just too small to cope with boarding two planes simultaneously - it was a nightmare! The crew did a good job of turning the aircraft quickly and we were boarded fairly quickly. Ignored by staff at the boarding door who were more interested in their own conversation - other crew much more proactive. Very new A320 new leather seats with excellent legroom and large TV with a range of AVOD TV programmes you can start watching straight away. Once airbourne quick coffee/juice run and then it was almost time for landing. Once on the ground parked at horrible old terminal. Bags took almost an hour to come off. Having meant to have landed at 2330 I left the airport at 0100. Not great.","","","Economy","","5.0","5.0","3.0","4.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Turner","United Kingdom","2013-02-23","LHR-ICN-SYD. I really don't enjoy flying so looked for business class options for London to Sydney flight and Asiana were the best price. First and final legs were new OZ smartium seats which were fantastic staff were excellent food great and arrived in Seoul feeling fresh. Lounge at ICN was a good space (have never travelled business before so I was easily impressed). Next legs between ICN and SYN were in older type business class with reclining seats. Having read about these previously I wasn't expecting too much but the were in fact very comfortable - the only moan I'd have is that the entertainment system is a bit rubbish. Overall flight was great and I'd fly Asiana again without hesitation.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","A Zakaria","Malaysia","2013-02-22","Supposed to fly: AKL-SYD-ICN-LHR-VCE (AKL-SYD with QF LHR-VCE with BA) on 8th Dec 2012 but was re- routed to CDG. Cons: Firstly my flight was delayed in Sydney due to late arrival of aircraft from Incheon because of heavy snow. Secondly Both legs were using old aircraft's and the worst is that the entertainment system (AVOD) was horrible with a lack of choice and unable to restart the movie from the beginning. I was only told that my flight to London was cancelled when I arrived at ICN. Pros: They re-routed me to CDG when my flight was cancelled to LHR. They took responsibility of the whole journey even though the LHR-VCE part was booked separately from Asiana. Ground staffs in ICN were excellent friendly and tried their best to accommodate me.","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","A Polgar","Australia","2013-01-29","ICN-LAX return in first class on 747. Fantastic lie flat seats in spacious individual pods which offered comfort and privacy. Cabin crew were the most conscientious I've encountered providing personalized service. Food menu was terrific and presentation and serving excellent. Wine choices impressive. Duvets provided and seats very comfortable in bed configuration. Great lounge at Incheon and staff service consistently high. Highly recommended.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Andrew Kaufman","United States","2014-11-06","Vienna to Dulles in Business class. Superb in every respect. Others have been critical of the seating. I found the seats to be the best in the air. Yes they were firm but in a comfortable and supportive way. My next flight was on United business class and the softer seats were not nearly as comfortable as on Austrian. Food and service were outstanding. The hi-tech seat controls and audiovisual options were similarly good. In many rows the seating was 1-2-1 so plenty of options for privacy when traveling alone. Cathay Pacific was my previous all time favorite but Austrian is even better.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Dambr Steve","United States","2014-11-05","As this was a United issued ticket I could not preselect seat line nor check in. Could not change seat at airports so was place in the middle seat of 777. Very uncomfortable for a 9 hr flight from VIE to IAD. Pandemonium at the VIE gate. One agent trying to check passports for 300 passengers blocking the main corridor as they would not let checked passenger's into the boarding area. No signage to inform passengers of what the lines were for boarding time or zones. The seats in the 777 are very uncomfortable. In the middle seats your legs have to straddle the pillar of the seat in front and there is no room for any carry on bags. There is limited recline. 9 hours of torture difficult to sleep.","","","Economy","","2.0","2.0","4.0","4.0","4.0","","","2.0","0"
"avior-airlines","/airline-reviews/avior-airlines","Avior Airlines customer review","Thomas Hilbert","Venezuela","2014-04-02","I often fly PMV-BLA-MIA on 9V mostly in Business Class 4-5 times a year. Overall performance has improved a lot compared to 2012 when delays of 2-3 hrs were common. They now use ex-US Airways B-737-400 for their international routes including Miami and Panama-Tocumen. FA's are average or above depends on the crew you got on your specific flight. Food in Business Class is below average but you can eat it. Drink service is way below average only soft drinks and water offered in Business Class. On return flight MIA-BLA they give you Whisky no wine no sparkling water nothing. Check-in in PMV takes an hour or so since they fill out the passenger list for MIA manually. Transit in BLA is quite easy no long walking distances BUT broken escalators for over a year now disgusting. On your return flight you have to claim your luggage in BLA what is kind of funny since there is no luggage belt. Suitcases are thrown through a hole in the wall into bag claim hall. Seating in business class is fairly comfortable (old US domestic first class) in coach very narrow seats low pitch uncomfortable for flights 1 hr or more. No inflight entertainment. Safety briefing in both Spanish and English. Because fares are much lower than on AA or Delta it s my first choice to the US. And when originating in PMV you don t have to go through Maiquetia which is a mess and waste of time.","","","Economy","","6.0","","","","","","","4.0","1"
"avior-airlines","/airline-reviews/avior-airlines","Avior Airlines customer review","Alasdair Brooks","","2010-09-02","BLA-CCS. Avior are basic but no worse than many European budget airlines. Seats are small but the flight from Barcelona to Caracas is only 30-40 minutes so not much time to feel uncomfortable and there is a free drinks service even on this short flight. There's no real reason not to fly Avior. However the check-in luggage maximum is only 20 kgs so if carrying a heavy suitcase you may prefer flying Conviasa (30 kgs) which is usually a little more expensive but allows more luggage and is usually somewhat more comfortable too.","","","","","3.0","","","","","","","","0"
"avior-airlines","/airline-reviews/avior-airlines","Avior Airlines customer review","Manuel Kliese","","2007-05-23","PMV-BLA recently on a Beech 1900 aircraft I can call it an intensive flying experience in this small turboprop plane! Anyhow the cabin appeared to be as a bit filthy and quite dirty. All in all not really remarkable.","","","","","","","","","","","","","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Roger Stone","Australia","2014-05-21","Avianca is fast becoming one of my favourite airlines (I fly on average once per week for business often internationally). Recently flew Santiago-Bogota-San Jose return and found Avianca excellent in all respects. All flights and connections on- time excellent professional service only spoilt by an obnoxious fellow passenger which meant I may have been avoided by the flight attendants from time to time on one flight. Food and wine excellent and a very good lounge in Bogota. Avianca uses the COPA lounge in San Jose which is fine with good personal service provided.","","","Business Class","","10.0","5.0","4.0","5.0","3.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","S Kolping","Germany","2014-05-21","Madrid-Bogota-Cartagena. The transatlantic sector was not full but I wonder why all people were seated together if more than 30% of the seats were free. The last 6 rows were almost empty. I changed my seat and had the middle row of 4 for me alone. A330 not in good condition some IFE monitors broken and others not running well. The plane was not so clean. Food service was okay. Stewardesses some friendly others not interested. English skills mediocre. Announcements hard to understand. After first meal service staff disappeared. Before landing in Bogota snack service - small portions but okay. I wonder why they have one staff member on board only selling duty free products and don't assisting the other members of the crew. Bogota- Cartagena. 1 hour flight time only artificial juices some coke and poor coffee served no snack. Staff smiling and with lots of make up. Friendlier than the other crews on long haul flights! So I would give them 2.5 stars on transatlantic and 3 on Colombian route.","","","Economy","","4.0","3.0","2.0","2.0","3.0","","","3.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","J Doner","Canada","2014-05-21","My first flight with Avianca was mediocre: from Toronto to San Salvador to Guayaquil. On the first flight there was no routine safety review and the service was slow but fine. However on the return flight the customer service was appalling. We boarded the plane and then after waiting over an hour with no communication we were told the flight was cancelled due to mechanical issues and we needed to get off. The Avianca staff then proceeded to have us wait at the baggage carousel for close to 5 hours with next to no communication no systems in place to deal with the various flight arrangements and accommodations and no food or water. People had been at the airport since 2am and we didn't get a shuttle to a hotel until 9.5 hours later with next to no proactive communication on their part. The staff tended to walk around together and claimed they couldn't do anything without their supervisor's permission who was absent from the scene. At the core of the issue was their lack of professional and organized communication strategy.","","","Business Class","","3.0","3.0","1.0","3.0","3.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Christian Henson","Australia","2013-01-22","Sydney Kingsford Smith to Seoul Incheon in late December. Lounge at Sydney was offered through Air New Zealand and it was pleasant. Boarding was very organized with business first then economy in orderly lines. Disappointed that for such a long haul 10 hour flight Asiana doesn't offer their new 180 seats on this route and ended up on the previous model 777 which had the lie-flat angled seats so sleeping not as comfortable but sitting was fine. I never forget how thorough the Asiana service is on the ground and in the air. Dining and wines were very high in quality and served course after course. Shortly afterwards a ""snack"" service was provided with Korean noodles which felt like another meal itself. The entertainment was good with updated movies and duty-free shopping was also available. Smooth and on time landing despite the horrid wet weather and baggage came out quickly and dry. An excellent business class all round.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Christian Henson","Australia","2013-01-22","Seoul Incheon to Chicago O'Hare and I cannot speak more highly of their first class product. The lounge in their main Seoul hub was terrific and staff service equally as excellent. Onboard the seats have been upgraded to suites since my last flight on this route 2 years ago. The noticeable improvement was the 32 inch TV screen and more updated movies seem to be increasingly available. Dining and wines were once again impeccable and chose the Korean traditional meals which were delicious. The starry mood lighting when sleeping was unique and a great addition. Seats were spacious and bed was made for me by the crew with sheets duvets and pillows. Staff handed out thank-you gifts before landing in Chicago. Value for money is excellent and I will certainly fly again.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter Anthony","Canada","2014-10-31","I flew from Vienna to Athens and back on a business trip and was once again astonished and very disappointed with Austrian - The flight to Athens had a delay of over 2 hours and we just sat there in our seats in the plane which was getting overly uncomfortable. No drinks or food were offered during that time either. When asking the cabin crew for help they'd just ignore me in a very rude manner. After take-off they gave us a choice of an apple or solettis (mini pretzels) which was way below expectations and not even close to enough on a 2-hour flight although they offered a decent variety of drinks. The seats were very uncomfortable on both flights - Both were operated by an A320 aircraft and both flights were empty (only around 30 passengers on each flight). The flight back also got delayed although it was a shorter delay. Once again bad service rude and unpleasant flight crew and flying with Aegean would have cost me a lot less and I would have received far better service.","","","Economy","","2.0","2.0","1.0","2.0","3.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Marc Vermeire","Belgium","2014-10-28","Vienna to Athens - despite announced pre-boarding for business there was a rush of passengers with oversized hand luggage. Plane was a clean A321. FA courteous however not friendly. Rather narrow seats. Business class meal consisted of 3 slices of tomato some potato salad and a small piece of fish and a small dessert. Rather avaricious drinks service. My luggage did arrive rather late despite labelled as priority.","","","Business Class","","4.0","2.0","3.0","2.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C VanEmburg","Austria","2014-10-28","October 21 2014 21.55 flight OS 919 (operated by Tyrolean) Vienna to Salzburg. Did the pilot really think he could land in Salzburg despite severe weather warnings? About twenty minutes into the very uncomfortable flight the pilot told the passengers that there was a lightning strike in Salzburg that we could not land and he would let us know next steps. After thirty minutes into the forty-minute flight he announced that the problem in Salzburg was solved and that he was going to try to land even though he admitted that there were very high winds and heavy rain (and of course lightning). After the wheels went down and we headed to the airport he realized that trying to landing was futile. Minutes before we touched down he aborted the landing and flew back up into the storm. After letting us know that he could not land in Salzburg which was obvious he later told us that we were landing in Linz and that a bus would take us to Salzburg. While I realize the goal of the airline is to deliver passengers to their destination from my perspective the stress to the passengers on this flight could have avoided. We had no service because the attendant was securely fastened in her seat for almost all of this harrowing flight.","","","Economy","","","3.0","3.0","0.0","0.0","","","2.0","0"
"avior-airlines","/airline-reviews/avior-airlines","Avior Airlines customer review","Norbert Meyers","","2005-10-06","Again Avior and disapointed but its the only carrier operating between Trinidad W.I. and Isla Margarita. They recently cancelled the operation of the old B732 (except public Holidays and long weekends in Trinidad) into a small 19 seater Turboprop Beech Aircraft. No washroom on this Aircraft and no FA's. The only safety instruction was a lousy tape in Spanish. Only English speaking Trinis on board. Return flight we were told that the flight is delayed from 9am to 12noon (maybe) because of technical problems in Barcelona (Venezuela). Actually the flight came in 2PM and after again 2 hrs we were able to board the flight. The ground staff from Avior was helpful and organized for other passenger to get baggage in the terminal to feed small children and change clothes. We arrived safe back in Trinidad but still worries about the standard and safety of this airline.","","","","","","","","","","","","","0"
"avior-airlines","/airline-reviews/avior-airlines","Avior Airlines customer review","Norbert Meyers","","2005-08-07","Trinidad W.I. POS to Isla Margarita (Polarmar). Check in was very convenient at POS Terminal. Avior opened 3 Counter for approx 120 Passenger. All Pax checked in approx in 25 Min. The Aircraft arrived only 20 Minutes delayed because of bad weather. On board the service was above my expectations. Even on this short flight of 45 Min they served a snack and 2 times softdrinks. Avior leased the aircraft with business and econ. configuration but offers only eco class. The AC an older B737-200 was in quite good conditions and boading the AC we had the chance to see into the cargo/baggage holds and got a positive impression. Only situation worries me was the lack of language skills of the cabin crew. During the demonstration of the safety features the lady showed the use of the life vests and the only english skills attendant explained same time the oxygen masks. We believed that she had no clou what her co worker was talking about. Most of the passengers had lots of fun during the bad safety demo but I thought what happens in a case of emergency? Most of the passenger from Trinidad have no spanish skills and wouldnt be able to understand the instructions from the FAs. Returning from Margarita we were shocked seeing the chaotic situation at the Airport. No real information how the system runs. Endless waiting infront of several check points and finally we arrived at the departure gates. Same time Avior departed to POS and SATA to Martinique. No correct information what line is the correct one. At the end they just let all passenger thru and we had to find our way to the AC on our own. No Ground Staff to guide the passenger on the runfield. Finally we departed 1 hr late due to bad co ordination of ground staff and had a quite flight back to Trinidad W.I. Over all the airline is OK and the service much better than other local airlines. Safetywise i would recommend not to travel if ur unable to understand spanish.","","","","","","","","","","","","","0"
"avianca","/airline-reviews/avianca","Avianca customer review","M Gilfillan","United States","2014-04-14","Flew Business Class round trip from LAX to SJO with layover in SAL. Flight to SAL and SJO were great. Service was good food was good seats were very comfortable. Coming back from SJO to SAL. Was delayed on the tarmac for a great while because there weren't enough buses to pick up the passengers. We had to wait until one was available. They packed the bus so full that there wasn't enough seating for people who really needed it. We almost missed our flight from SAL to LAX. The flight from SAL to LAX was terrible. After lunch service no one offered any subsequent drink service or snacks. The attendant was absent for most of the flight. Not the type of service you would expect. Coach received better service than we did in business class.","","","Business Class","","3.0","4.0","1.0","4.0","4.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Alexander Eduard van Kessel","Spain","2014-04-10","Madrid-Bogota-Neiva. Being a handicapped person I mentioned this with the booking for assistance. The attendants were always on time with a wheelchair. Had a seat against the wall where the toilets are on an Airbus A330 lots of legspace and no need to walk too much. Very nice crew and flight attendants. Overall very pleasant flight and as a regular to Colombia visiting my parents in law I always when possible book Avianca.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","K Moorey","United Kingdom","2013-01-18","London Heathrow - Seoul - Sydney return over the Christmas period. Staff are excellent the food both Korean and Western option is excellent. A great choice of films music and games. Ample leg room for price. Hotel provided overnight on our return journey was excellent. The only down side to the flight was the entertainment system from Seoul to Sydney was a little dated. You couldn't start the films yourself they had already started by the time you got the headphones. Probably best to update the systems to the same as the other aircraft's. Highly recommend.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","E Reeves","Australia","2013-01-18","Flew from Singapore to Seoul to Sydney and service was excellent all round on both legs. Transiting through Incheon Airport was very simple and everything was done efficiently and check in staff were very friendly. Both flights departed and arrived on time and luggage came out fast at Sydney. Seating was comfortable food great and entertainment system passed the hours. Will definitely recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Dominik","Germany","2013-01-11","I use Asiana frequently from FRA to ICN. Excellent food (go for the Korean option) great seating comfort modern IFE nice crew. Worth the money.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Varcakovic","Australia","2014-10-22","Staff not friendly and not dedicated on 4 flights. Cancelled flight without an explanation or apologizing (and when you travel for more than 24 hours with unfriendly crew you get irritated). Clearly there was small number of people on cancelled flight so they decided to spread us in other flights. Not enough food no towels or wet wipes for hands. Not enough water served. Not very comfortable seats - entertainment poor.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Echter Th","Germany","2014-10-12","Austrian Airlines Berlin - Vienna - Thessaloniki return. Each flight was on time everything working rather like a machine than like in a hospitality business. Crews were almost all unfriendly and without dedication. No smile nothing to make you feel welcome. On all flights peanuts or a candy bar served. For a price of a serious airline I'd have imagined different. Why to pay more than on a no frills airline if service is the same?","","","Economy","","6.0","4.0","3.0","1.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Garry Buick","United Kingdom","2014-10-05","LHR/VIE/MLE and return September 2014. Outbound flights were fine and B767 although now extremely old are very well kitted out in Business class. Half full so excellent service. Return is where the problems start - at Male they can only check you in for the MLE-VIE sector - at VIE we found the flight overbooked for LHR with options for the next morning as they had let our seats go. Abysmal service when you have been flying for 9 hours and apparently this is not a concern of Austrian Airlines that there agents can't check you through from Male. We were not alone in having problems with OS connections on a Friday afternoon so be warned fly this route at your peril. After kicking off they eventually found our seats again but then due to technical problems delayed the flight by over an hour with what can only be described as limited explanation - the usual chaos at LHR (not OS's fault on this to be fair) added a further 40 minutes to the delay - a great holiday but not a nice surprise from Austrian at the end.","","","Business Class","","5.0","4.0","3.0","4.0","4.0","","","4.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","M Zane","United States","2014-03-27","Recently flew from LAX to San Salvador and then on to Lima Peru. I thought the flight down was much better than the flight coming back. Got a special rate which was nice. Staff were excellent on my first flight and very helpful. Food was good as I am a vegetarian so requested special meal which was pasta salad and a roll. Seats were very comfortable. Plane was on time and I had a short layover in San Salvador. The flight coming back was different. Food was a ravioli dish but it was too hot to eat and covered with too much cheese. I didn't eat it. Movie was a film which I had already seen. Had a 5 hour stopover in San Salvador and tried to get on an earlier flight. Was told that a change to the earlier flight would cost me a change fee and I did not want to do that so waited the 5 hours in San Salvador for the later flight. I would consider a flight again with this airline as overall I was very satisfied.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Rouvinski Vladimir","Colombia","2014-03-27","Very satisfied with Avianca/Taca services Cali-San Salvador-Washington (IAD). Upgraded to Business Class as Avianca Elite Program member. New planes amazing on time landing at IAD despite of an ongoing snowstorm in Washington Metro Area. Attentive flight attendants. Convenient routing from Northern South America to North American destinations via Avianca's Central American hubs.","","","Business Class","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Adam Miller","Australia","2014-03-22","I flew 3 times during the last 3 weeks with Avianca. First from Sao Paulo to Salvador de Bahia. Check in at GRU was friendly and efficient. Getting to the departure gate was complicated the gate was changed twice and the final gate had another city and flight listed. All this may be the problem with GRU airport. The next was from Rio to Bogota. An International flight where a light breakfast was served about an hour after take off and then nothing not even water. You had to ask for water to the sullen stewardess at the back of the plane. It was a 6 hour flight. The flight today was from Bogota to Cartegena. Avianca has a dedicated terminal which was very busy but efficient. All 3 flights left between 20-30 minutes later than scheduled. The staff decidedly looked away when you were boarding probably anxious that you may ask a question. Other passengers were on my allocated seat on two flights and I had to engage with them whilst staff looked away. Perhaps it's the local way. The plus was new Airbus jets 320 and 319.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Gail Edmonds","Australia","2013-01-10","Sydney-Seoul-LA return. Economy seats were comfortable food and entertainment system excellent extras provided - slippers toothbrush/paste mouthwash and hot towels were appreciated. Flight staff very attentive and always had a smile.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jim Ruane","United States","2013-01-10","MNL-ICN-LAX. Outboud on 12/12/2012 returned 1/6/13. Flights to Asia were up to the standards that I have come to expect from Asiana. Return trip was poor. A change of aircraft in MNL had my wife and I sitting separately (though we had assigned seats together over 4 months in advance.) They quickly ran out of lunch options and were only able to provide kimchee rice which most of the passengers could not eat. Expecting the usual high quality food on the long transpacific leg of the flight I was sadly disappointed. There was a beef stew which was processed beef and french fries in the first meal and some very tough fried chicken in the second meal. After so many flights I was shocked at the reduction in quality. Even the attention of the flight crew seemed to have dropped.","","","Economy","","","3.0","4.0","1.0","4.0","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Hosking","United Kingdom","2013-01-09","LHR-ICN ICN-SYD (economy return). Standout features were the fantastic leg room (I'm 6' 1"") and a very generous seat pitch. In-flight entertainment hardware on the first leg was impressive very large touchscreen display as well as USB powered connectivity (pictures/music) and universal AC mains power (per two seats). Western film selection was reasonable but very lacking in terms of TV shows etc. Staff were professional courteous and attentive although their English was very limited in my experience outside of the most straightforward questions. Without trying it the Korean food looked a lot better with the Western option well below Singapore Airlines or British Airways offerings. Against the absolute top tier airlines Asiana holds up very well in my view and depending on the price difference I would fly with them again in a heartbeat.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter Anthony","Canada","2014-10-01","Just flew from Vienna to Bucharest and back as they had a better departure/arrival time than Tarom and I was more than unsatisfied - the cabin crew were arrogant the food on board was horrible all they offer you is an apple which for a £200 ticket is unacceptable! The flight departed and arrived late without excuses and apologies and the check-in and boarding was pretty chaotic in Bucharest as the flight back to Vienna was about 80% full. The flight from Vienna to Bucharest was flown by a Fokker aircraft with about 20 passengers on board. I was once again appalled by Austrian. On the VIE-OTP route I highly recommend flying Tarom since they have lower prices they are more punctual and Tarom services are top quality and quantity. I'm going to try to avoid flying Austrian from now on.","","","Economy","","1.0","2.0","2.0","1.0","4.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Enrique Simeone","Belgium","2014-09-30","VIE-BRU A320 c class good check-in in CAT in Vienna City terminal caught an earlier flight than originally booked and the member of staff was just only too eager to help. A breeze to get to airport and an excellent senator lounge. Flight itself nothing to write home about but correct and smooth. Service done by very experienced stewardess. My bag was first out. Will recommend.","","","Business Class","","10.0","3.0","3.0","3.0","3.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Robert Rosker","Australia","2014-09-24","They fly for our smile I was so disappointed that most of the staff did not smile therefor we did not smile. My wife and I flew business class from Melbourne to Bangkok with Thai Air and Austrian Airlines to Vienna the main difference was staff on board Austrian Airlines they simply did not want to be there. The cook on OS 25 was rude and grumpy in hindsight I should have voiced my opinion at the time. On the return flight OS 26 it was a repeat the staff did their job but were not pleasant. We are regular flyers to Vienna with various airlines but now have a bad taste from the airline from my country of birth.","","","Business Class","","6.0","4.0","2.0","4.0","4.0","","","4.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","R Shumann","United States","2014-03-18","IAD-BOG-IAD. A319 in economy both flights on time with meal and snack on each flight. Food was nothing special but at least was available. All seats had large screens and wide selection of IFE. Much better flight and service than US-based carriers to South America.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Virginia McEwen","Canada","2014-02-17","I recently took a trip to Colombia Jan 22nd 2014 Flight number 9754. This was the best airline for courtesy service comfort and looking after your needs. I would definitely fly this airline again. Adds to the experience when your comfortable on an aircraft.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Andrey Gerasenkov","United States","2014-02-10","JFK-SAP-RTB-SAL-JFK on A320's and ATR-42's. The Airbus on JFK-SAP and SAL-JFK legs were extremely new built in 2012 according to the boarding door plaque very quiet with mood lighting individual IFE. The legroom is about 31 or 32"" so if you are a long-legged individual consider getting an exit row seat or fly business class. Very comfortable flight both ways. Complimentary food and soft beverages were served by very nice smiling stewardesses. ATR-42's were pretty old but they have better leg room and despite moderate turbulence over the Honduran mountainside refreshments were served. This was my third time traveling this route and I will continue to choose Avianca as long as they offer competitive fares.","","","Economy","","7.0","3.0","5.0","3.0","4.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Victor Chavez","United States","2013-01-09","Flew from San Francisco to Seoul to Bangkok and back. Every flight was the same consistent service. At the gate and checking-in the service was attentive. The food was good served promptly and warm with the choice of western or Asian catering.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Adler","Australia","2013-01-08","Sydney to Seoul then Seoul to San Francisco both flights in business. SYD-ICN - Seats were padded nicely and comfortable and are electronically adjustable to various positions. Food and wine fantastic and looked as good as it tasted. Overnight stay at Incheon Airport Hotel was superb. ICN-SFO - Business lounge in Seoul was clean and modern and a comfortable facility to relax in with fresh but limited food. Lounge staff notified me of my flight and guided me to the gates where business pax boarded first. Onboard seats were even better and newer than those on the first sector. They were fully flat beds in which I managed to sleep for 8 hours. Food wine entertainment once again excellent All attendants attentive and ground staff were excellent.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Y Sullivan","Australia","2013-01-08","London to Sydney. Forfeited our flight with another airline which led us to use Asiana. We found the service to be fantastic. Staff were attentive friendly and welcoming. The cabin managers (2 legs of the journey) both introduced themselves personally. The food was fantastic and the seats very comfortable. Excellent all round. Would definitely use them for future flights.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Vician","United States","2014-09-22","Travel twice a year from CDG to VIE. I booked my ticket online in the US. It was not possible to check in online 24 hours prior to the flight and print out a boarding pass. You have to do it at the airport wait until an Austrian airline rep can check you in and get you a boarding pass. This is extremely inconvenient and annoying. Instead of going to the lounge for the layover at 6.30 in the morning arriving from NY you have to wait to get a boarding pass. CDG-VIE business class has the same seats as coach the seat next to you is left empty. The whole point of a business class is have a roomier seat with more legroom. Austrian airline is missing the point. Service usually pleasant food OK. On the most recent trip in August they lost my luggage.","","","Business Class","","3.0","1.0","4.0","4.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Alois Leitner","Austria","2014-09-19","Yesterday OTP-VIE evening flight. Booked online seat 22F in an Airbus 320. Surprisingly plane changed to outdated Fokker 100 so the seat was now in the last row half a meter away from the engine. Because of this change complete chaos occurred Fokker has seats 2-3 Airbus 3-3 so a lot of passengers had seat numbers which didn't exist in the Fokker and 20 passengers was booked on the 22.30 flight. I am 171 cm but I had problems getting into the seat. I could not even read a magazine and opening the table tray ended in the middle of my chest with an angle of 45 degrees. After starting the engines it was so loud I couldn't understand a single word of the safety instructions neither the captains speech. Service is only a 5g-bag of pretzels or a sweet bar and some drinks even this small things are difficult to handle if you cannot open the tray-table. Would be interesting if you order a meal online before for 15 Euros how to eat that? The seat pocket in front of me was full of garbage napkins pretzel-bags. In the past we were proud of our national carrier slogan was ""service is our success"". Now they claim to be a 4-star airline in fact the are a high price airline with low service outdated planes. I cannot recommend Austrian.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Lars Jensen","Australia","2014-09-18","We flew BKK-VIE we had issues with the online check in. Despite selecting window seats when we paid for the tickets we were auto assigned new seats which were in the middle cabin. At the start of the flight I connected my headphones and the flight steward quite rudely pulled them out from the jack and said no headphones while taking off. I looked around and the majority of passengers had headphones connected but the same steward said nothing to those passengers nor did he do anything to the person sitting next to me who was in clear sight of the steward using headphones. We laughed it off and thought this couldn't get much worse. The food was terrible and they took around 2 hours to clear the trays from your seat. The staff were not very friendly and did not when I would ring the buzzer for some water. They rarely do drinks runs like on other flights. I would avoid this airline if possible.","","","Economy","","","2.0","1.0","1.0","3.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","S Brandt","Germany","2014-02-07","Madrid-Bogota-Cali and return: Skytrax rates Avianca with 3 stars I think this is realistic. Long haul flights: Food average nothing special average portions. They only offer drinks during the meal service. If you want something to drink you have to go to the galley. Flight attendant button is only to be used in ""emergencies"" I was told! I could not go to the galley because of the sleeping passenger next to me I was really thirsty and a half full glass of water was brought to me in a rude way. Inflight entertainment often breaks down movie selection ok. Seat pitch really limited. Airbus relatively new but not really clean. The toilets were not cleaned during the flight. Flight attendants disappear for the most time of the 10 hour flight. For the relatively high ticket prices bad value for money compared e.g. to the star alliance partner LH. Domestic flights both on time but mediocre service. Very limited drink service on board (bad coffee - a shame of a Colombian airline) no snack served. Staff smiling but in my opinion it is a false friendliness. English announcements hard to understand English skills also in Bogota airport depending on the employee limited. International concourse in Bogota improved a lot but you always have to be bussed to the domestic Puente Aereo Terminal which costs time and is no well organized. Next time I will use a different carrier at least for the transatlantic sectors.","","","Economy","","3.0","2.0","2.0","3.0","3.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","T Hirschelmann","United States","2014-02-07","EWR-SAL-GYE-LIM-BOG-SAL-EWR in the promo fare of Avianca flew 6 times in one week. Although the ticket was very cheap and I did book lowest economy fare as a Gold Member of Star Alliance I was upgraded twice to Business Class. All planes on that trip were brand new EWR-SAL an Airbus A320. Seats in Economy were comfortable in Business there were relaxing recliners with a footrest. The individual inflight entertainment has a huge selection of great Movies and TV shows in Spanish English and Portuguese. Food in both cabins is good and fresh. Service is excellent. Friendly and helpful crews. The Airports I did visit are world class and lounges for Business and Gold members offer free drinks and food. The brand new Bogota Avianca lounge is impressive.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Ben van Groeningen","Netherlands","2014-01-29","We (myself my wife and 2 grandchildren) traveled from Bucaramanga to Amsterdam the larger part of the flight from Bogota to Barcelona was made in an excellent A330. The flight from Bucaramanga was made with an A320 the food and beverage are pretty good. the only regret I have is that they serve beverages only during meals. My wife and I travel yearly at least once to Colombia and the last few years we always use Avianca as carrier.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Hans Roloff","Germany","2013-01-03","Shanghai (PVG) - Taskent (Uzbekistan) via Seoul (ICN) in Business Class - outbound two legs on brand new A330-300s inbound on 767-300 showing first signs of wear and tear. None of the flights were on time! Outbound we left late - with 90 mins delay in Incheon there was no chance to catch up a single minute thus an extremely loaded A333 left more than 90 min late for Taskent. Economy class had been overbooked many pax upgraded. These passengers were frequently visited by their friends/relatives from economy so there was an enormous traffic in the galleys. Cabin crew did not even do the minimum to stop this and ensure the comfort of the business class pax. Food and beverage service was ok but under these circumstances worse than expected. Flight back out of TAS delayed more than 4 hours and left at 3.28am. The attitude of passengers was again identical - and the cabin crew once again were helpless (or unwilling to intervene). Asiana does not have their processes under control therefore these 4 flights were unacceptable in quality. Needless to say that the final leg from Incheon to Pudong left more than 4 hours delayed.","","","Business Class","","1.0","4.0","1.0","4.0","4.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Kontorovich","Australia","2012-12-28","SYD-ICN was a codeshare flight with tickets purchased through Qantas but operated by Asiana. The most premium cabin available for this flight was business class and it was what I expected of a 5 star airline with the exception of reclined seats which are advertised to be ""lie-flat"" but slanted at an angle when in rest position. It was wide and comfortable to sit in but a little awkward to sleep in. Meals were delicious and came out in multiple courses. I opted for the Korean option and it was some of the best Asian cuisine I have tasted. The entertainment was adequate perhaps not extensive but screens were wide and clear. Landing at Incheon was smooth and on time and the airport divides the gates between economy and business which was convenient and clever to avoid masses of people trying to disembark at once. Incheon Airport is very fast and I was out in less than 15 minutes!","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Kontorovich","Australia","2012-12-28","Seoul Incheon to Chicago. First class Incheon lounge very clean and modern. Onboard I was pleasantly surprised at the suite style seats in first class on 777-200. Very comfortable and offered plenty of room but it lacks the luxurious feel probably from the white sliding doors. Service was as expected and impeccable from meal and beverage services to huge screens for entertainment (perhaps not necessary) and the mood lighting when sleeping was a great touch. Storage space was convenient and the seat was quite innovative with a small touch control panel installed next to the armrest. Passengers also given small ""Christmas gifts"". Fantastic service with excellent value for money.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Kellenberger Ralph","Czech Republic","2014-09-18","Flew ORD - VIE and the experience was very mixed. Website initially let me choose a vegetarian meal and enter my frequent flyer number but after a certain time it was annulled. I wrote an e-mail to them and they told me the meal was booked and the frequent flyer number was added. I did get my vegetarian meal. I also asked them for an aisle seat because the website would not let me choose a seat. They told me that this cannot be done because I had a United ticket. Only at United they told me they cannot influence the seats because it is an Austrian flight - Catch 22. The plane was new the food ok the crew are nice but not offering top service. They told us that they ran out of wine at the dinner serving but then had it again. If you watched a movie and there was an announcement you had to take the earphones off in order to hear it because the announcement was only in the cabin loudspeakers but not in the entertainment system. On arrival in Vienna we had to take buses to the terminal which I found quite strange for such a large plane - I have never experienced this in an intercontinental flight to major destinations. All in all they are still far from perfection. I expected more.","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Jephson","United States","2014-09-17","IAD-VIE Pristine 777 Business Cabin a great place to spend 8 hours - or longer. Crew were friendly professional and motivated and reference to passengers as ""guests"" was obviously more than just marketing speak. Austrian include a chef in the cabin crew adding the finishing touch to a superior Do&Co food service capped with a delicious ""coffee menu."" Evidence of attention to detail at every stage of the flight from imaginative amenity bags to spotless loos decorated with fresh flowers. Every bit as good as Qatar and co and in many respects (eg European service style) more to our liking. Onward short hauls VIE-SKP-VIE-FRA showed a standard consistent with the longhaul product. Five stars in the air slightly fewer in the lounges which need a touch of the same magic. Austrian will be our automatic choice from now onwards.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","K Jajodia","United States","2014-09-06","Service in business class was appalling the attendant ""forgot"" to lay my table the first and second courses I had to remind her each time. Both my husband and I were not offered water or beverage refills after landing they didn't even bother to acknowledge the passengers as we were leaving. We travel business class on many different airlines my husband is a million mile flyer and this was the worst experience. Our flight was OS93 on September 2 2014 from Vienna to Washington DC.","","","Business Class","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Bertil Postema","Netherlands","2014-01-13","Flight from Panama to Bogota in a brand new Airbus A320. I was really surprised by the comfort in economy class. Own AVOD. Very nice staff and excellent food and beverages.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Rose Marie Loria","Canada","2013-12-29","Arrival at San Salvador on December 3/2012 from Toronto was less than standard. We were deplaned in the middle of the runway and cramped on a substandard bus which did not moved for a long while. Personnel at the gate were very unhelpful and displayed an unusual unfriendly attitude forgetting customer service is pivotal in this kind of industry.","","","Business Class","","3.0","2.0","4.0","3.0","2.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","D Ashe","United States","2013-12-29","SJU-BOG-CLO 12/20/2013 Flights: AV259 AV73 (missed). With over 4.5 million miles flown I have experienced all types of airlines and routes. None however match Avianca in sheer mediocrity. Our issues began with their phone reservation system we made some changes that were never registered when we arrived to check in. Our flight connected through BOG but the check in person did not know whether or not our bags would go through. She said ""ask in BOG"". Ok. Our flight was 1 hour and 40 minutes late so we missed our connection. No one from Avianca was there to greet connecting passengers. No information. In customs we were told by one Avianca person to wait for the bags then another to go to the connecting flight area. We had three possible connecting times but their poor handling of passengers made us all miss them. Turns out the bags were not checked through but my wife found them an hour later in the carrousel. We spent the night in Bogota paid by Avianca and then proceeded the next day chaotic conditions throughout. Never again. All flights miss timetables but it's how the situation is handled where the good are separated from the bad. Avianca doesn't even make the ""bad"" category. Their fleet is modern Airbuses but the pitch is so tight that forget using your laptop to work on the plane if the person in front reclines. So that's bad too. Avoid this airline.","","","Economy","","","1.0","1.0","3.0","4.0","","","1.0","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Mehdi Sametoglu","Turkey","2015-07-25","AZAL offers a great meal and good seats. Today's flight was on an A319. The seats were big. The plane landed at the new terminal. Overall a nice flight experience!","A319","FamilyLeisure","Economy","Istanbul Sabiha Gokcen to Baku","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Matthew Penaflorida","United Kingdom","2012-12-25","We flew London to Manila  the Manila - Korea leg was in a short haul Airbus with no entertainment. We couldn't book our inflight meals because of their seating policy they wanted to seat my wife and our two year old daughter away from me and every leg of the journey was delayed - total journey time on the return journey was nearly 31 hours!","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Bingham","Australia","2012-12-23","Sydney-Seoul in economy and an overall comfortable trip with very friendly and smiley staff. Departure and arrivals were on time and baggage collection at Incheon was fast. In flight everyone was given slippers which were helpful when walking around the plane. Seats were very comfortable and felt wide as advertised. Food was delicious and drinks were frequently given. My only concern was the entertainment system which was fine and functioned well but it was the old PTV screens and quite small. All in all a great long haul journey and definitely recommend the product.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Bingham","Australia","2012-12-23","Seoul - New York in business and the best I have experienced to date. The lounge at Incheon was also superb with great showering facilities available upon arrival and comfortable space to relax in. During the flight the staff address you formally and always offering various beverages with such a delightful attitude. The seats were a comfortable full flat and the entertainment system was much better. Food came out in courses and was beautifully presented. Landing at JFK was a little late due to air traffic but baggage came out straight away which was convenient. It was an excellent business product across all aspects.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Nikola Nikolov","Bulgaria","2014-09-06","Had a flight from Sofia to Budapest through Vienna. When I arrived at Vienna airport the flight to Budapest was delayed and planned for some 30 mins late. Later they announced that the airplane is expected to depart from Zagreb and will arrive at 11.35 and further information will be provided soon. Heard no more information and went to gate at 11.30 they said that the flight had finished boarding. I was then charged for the next flight to Budapest. So beware of Vienna airport notifications.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","K Cai","Australia","2014-09-01","BKK-VIE and back on Boeing 777. 1st leg automatic upgrade on exit row seat due to no-one sitting there. Even got given free amenity kit from business class! The promptness and fast flying speed - commendable. Both flights arrived before schedule! Service just gets the basics right. Lacking warmth from Asian airlines. The touch-screen IFE is the best ever. Currently only good for flying to Austria.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Christakis Alex","Greece","2014-09-01","In early August I traveled with my wife and 15-year old son from Athens to Vienna and then (the next day) from Vienna to New York. In both flights (but especially in the Vienna - New York one) I need to point out the excellent service friendly attitude politeness and efficiency of the cabin crew. We were excellently treated in a clearly new aircraft with very comfortable and roomy seats large touch-screen personal TVs very neat toiletry bag and a very interesting well cooked and well served menu. As my wife needs help to move around and go to the toilet the response of the cabin crew to help her and make sure that she was comfortable was really exceptional. Although it was a very long ""night"" flight and the business class was sold out  the crew were always on their feet and did a perfect job in keeping everybody satisfied. We had an excellent 9-hour flight to New York and I would wholeheartedly recommend the business class of Austrian Airlines to friends and family.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Denise Goodfellow","Australia","2013-12-05","I flew from Bogota to Manizales just a few days ago. The aircraft appeared brand new and was very clean and comfortable. The staff were most professional and the service (not much as it was such a short flight) was more than adequate. The only problem was the Manizales airport which is often covered by thick cloud and therefore closed because the pilot has to land by sight. Instruments are definitely needed! I wasn't paying for the flight so cannot comment on value.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","0.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Grant","United States","2013-11-14","San Jose to San Salvador and to Belize City. We were greeted with friendly smiles and offered sparkling wine or orange juice or water. The staff was impeccable and service first class. Avianca use porcelain dinner wear glass and linen etc. Just try getting sparkling wine on any US Flight.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","M Chia","Malaysia","2013-10-31","Bogota to Rio in business class. Seat is sit up type for overnight flight. Very uncomfortable. Shower unavailable despite new lounge. Check-in was badly handled by a zealous but poorly trained staff.","","","Business Class","","2.0","1.0","3.0","3.0","3.0","","","2.0","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","S Greenberg","United States","2015-07-07","I flew from JFK to Israel via Baku and had very positive experience with Azerbaijan Airlines. JFK-Baku the plane was a quarter full so I had 4 seats to myself. It was a new and clean airplane. I was served kosher food even though they say on their website it's not available on that flight. The airport in Baku is brand new, free wi-fi, again almost empty.","","Solo Leisure","Economy","JFK to Tel Aviv via Baku","9.0","5.0","5.0","5.0","","5.0","","5.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Kim Gedik","United Kingdom","2014-09-17","Flew from Ankara to Heathrow via Baku. 1st leg business 2nd leg economy. At Baku the check-in clerk asked us for extra money (for him) or else he would not be able to seat us together as the plane was full. We declined and were given seats nowhere near each other. However the plane was at least half empty including the seat next to my husband and 2 seats next to me! His actions did not reflect well on the airline which was otherwise very good. Staff on board very good but terminal staff not so. Have tried to complain to airline but keep getting sent round in circles.","","","Business Class","","7.0","4.0","1.0","4.0","3.0","","","3.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Cynthia Dennis","United States","2014-01-19","Living in Baku Azerbaijan Airlines is often the cheapest and they code share with Qatar & Pegasus. Flights to My son and I flew from NYC USA to Aktau Kazakhstan and back on this airline. It was an excellent experience. The staff were professional no lost baggage issues. Meals were fantastic. I highly recommend using this airline.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Denise Stein","Australia","2012-12-19","Sydney to Incheon return both flights on the Boeing 777-200. Impressed with the service at the airport and during the flight even with the simple things like escorting business class passengers to the gates from the lounge priority boarding beverage refills without having to be asked and overall the amount of attention given to passengers. Dining was of high quality both in terms of taste and presentation and the high-end wines complemented meals nicely. The business seats were comfortable to sleep in and offered good space but I was hoping for a full flat bed especially for the return flight overnight. Headsets for IFE were noise cancelling and operating the entertainment system was simple. Shortly before landing crew distributed branded parting gifts to passengers something I have never encountered before.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Ofsoski","Australia","2012-12-17","SYD-LHR-SYD in Business Class. Excited to try Asiana but feel a little underwhelmed after the experience. 3 out of 4 flights had delays between 20 mins and 2.5 hours. The old business class 'lie flat' seat is OK but difficult to get comfortable when sleeping. The new 'flat bed' business class was fantastic in terms of comfort. Entertainment was on demand for three flights but old school tape style on one flight where you can't pause or rewind. Headphones were of poor quality so bring your own. Food was delicious on all flights with the Korean dishes being the best. Lounge in INC had average food options and was quite busy at peak times. One major irritant was the cabin temperature on all flights - very hot - which made for an awkward and uncomfortable trip. Crew were all accommodating if not a little robotic and their English skills left a lot to be desired. Would fly again if the price was right.","","","Business Class","","7.0","4.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Elise Cornwell","Australia","2012-12-17","Travelled round-trip from Sydney to Seoul in economy class and was happy with the flights. Checking in at both Sydney and Incheon was easy and boarding was just as organized. Incheon Airport was so efficient and easy. The flight itself was comfortable and albeit the packed cabin seats still seemed spacious and I was able to stretch out. On the outbound flight breakfast and lunch was provided with mini snacks in between. The overall quality of the meals were great and there were plenty of it as I still had the option I wanted despite being served towards the end. Same story with the overnight return journey but seats were not as comfortable to sleep in although it's the same case with any economy seat. Breakfast was served before landing in Sydney. The service from the crew was the standout on both flights.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Ivan Dzhur","United States","2014-08-28","Flew from Vienna to Lviv on August 4th. Flight was on time. Quick boarding and coaching to the aircraft. Excellent cabin crew very efficient service. Arrival in Lviv few minutes ahead of schedule.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Robert Marshall","United Kingdom","2014-08-18","Flew Larnaca (LCA) to London Heathrow (LHR) via Vienna (VIE) on 12/08/2014. Economy class. Friendly check-in and boarding gate ground handling staff at LCA. LCA to VIE on A321. Airbridge available. Nice clean plane. Friendly cabin crew. Excellent English language skills from both cabin and flight deck staff. Clear announcements on aircraft. On time departure from LCA. VIE to LHR on A320. Airbridge available. Departure delayed about 20 mins due to earlier weather issues at LHR. Friendly boarding gate staff. Aircraft nice and clean. Cabin crew friendly. Excellent English language skills from both cabin and flight deck staff. Clear announcements. On both sectors seating is typical Airbus economy poorly padded utilitarian seating. Adequate leg room for a 176cm height person. IFE on both sectors was typically advertising the highlights of a visit to Austria combined with cartoons for the kids and a great deal of promotion for Red Bull! The only disappointment was the catering: on the LCA-VIE sector just about edible small (and I mean small) meal + drinks. On the VIE-LHR sector only a tiny bag of pretzels + drinks. I was seriously hungry by the time I reached LHR. I'd happily fly Austrian again but I'd either order additional food or take my own.","","","Economy","","8.0","1.0","5.0","1.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","H Vercammen","Belgium","2014-08-18","This was a terrible flight. The plane looked nice but the staff couldn't care less. We flew from Dubai to Vienna and didn't get water during the night. Even when calling the hostess nobody came. They were very disorganised. It was a very unfriendly staff and they only took care for the business class passengers. Never again with Austrian Airlines.","","","Economy","","","3.0","1.0","1.0","2.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Julie Grogan","Peru","2013-10-25","I moved to South America 1 month ago I have taken 4 Avianca flights to Chile and Argentina but the one last Sunday from Argentina to Lima was a disaster no air-conditioning so it was really hot the meal of chicken was so salty it was not possible to eat it they insulted us by putting 2 kids movies on back to back on an evening flight full of adults. It was miserable and never want to take a flight like that again! The crew were not pleasant. I felt they had no regard for customer service.","","","Economy","","","3.0","2.0","1.0","1.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Jaime Pava","Colombia","2013-10-13","Flight BOG-MAD-BOG. Both legs on Business Class. Comfortable VIP Lounges both at Eldorado and Barajas. Priority Boarding worked perfectly. Welcome champagne and peanuts were delicious. Although the seat is not fully flat 170 it was very comfortable and I was able to sleep during almost all the journey. Food was delightful and the coffee was simply great. Staff smiled all the time and were very attentive at all times. They voluntarily brought you cookies and other small meals at different times of the flight. Flight arrived on time and the luggage was priority. Great Choice.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","K Luckert","Costa Rica","2013-09-30","Took several legs. SJO-SAL-UIO-LIM-CUZ-LIM-SJO. ALL flights on time. Sufficient staff at the airports to keep the check-in lines short. Never had to wait longer than 5-10 min. Ground crew as well as flight crew friendly and efficient. They give you the feeling that you are a guest and not just a pax. Decent on-board service on mainly brand-new airbus aircraft. The brand new ones have 'mood lightning' in the cabin which is very nice on night flights. Decent on-board service. Even on a 1hr-flight they serve a small snack and beverages for free incl. alcoholic drinks. Full meal on the 2hr flight UIO-LIM. Food quality is nothing fancy but it's ok. In theory they offer also a free in-seat entertainment system. However not all aircraft are equipped with it even not some brand new ones. On the 2 legs where it was existent it was out of order. Here is room to improve and provide the same standard at least on flights over 2 or 3 hrs. So if you need entertainment bring your own or a good book since you don't know what you get. Overall a pleasant experience and I will fly Avianca again.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","M Rig","United States","2014-01-14","Living in Baku Azerbaijan Airlines is often the cheapest and they code share with Qatar & Pegasus. Flights to Dubai quick and easy - although they seam to gate at the furthest gate in Dubai. It usually takes 2 hours to go through customs. There is always some kind of hot meal with local cheese. They usually have wine but not other alcohol. Flying to Tbilisi you are sometimes lucky and are put on the Qatar flight that flies Doha-Baku-Tbilisi. When using AZAL to connect to Pegasus (a large low cost carrier out of Istanbul) run to the transfer desk as AZAL does not ticket you through and everyone on the plane will need a transfer ticket. Also be aware that when you come back to Baku you will have to wait at the AZAL desk. People are seldom connecting to AZAL and on both occasions I have been the only one waiting at the transfer desk with no personnel for about 20 minutes. Don't plan any short connections as AZAL will not ticket you through on Pegasus. I have tried multiple times to register for their frequent flyer program online but it makes little sense and I have been unable to figure it out. You fly AZAL because it is usually direct and less expensive. I would hesitate to take them on a long haul flight. They are adding new planes and the new airport is incredible.","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","5.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Dahlichka Kokranova","Azerbaijan","2013-09-25","Passengers' comfort should be the priority. I found on many occasions too many distractions from other passengers family members or friends visiting the business class section frequently. There should be a certain protocol like on all other airlines I have taken whereby visits to business class or the first class cabin are very restricted. I observed a certain irritation and anxiety with many passengers during my last trip when we had children running into the cabins from the other cabin and family members greeting chatting openly to friends or acquaintances in the business class cabin throughout the journey. Most business travellers pay a premium to get their rest or sleep and the constant movement within the cabin is most disturbing. The cabin crew needs to be given more authority to maintain it. Otherwise a very good Airline with great potential.","","","Business Class","","7.0","3.0","4.0","5.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Tsumura","Japan","2012-12-05","A short flight between HND-GMP and the cabin crew made it as comfortable and pleasant as it can be. The food served for lunch was outstanding. It was one of the best meals I have had on board in the last few years. I am looking forward to traveling on long haul flights with Asiana next time.","","","Economy","","8.0","3.0","5.0","5.0","0.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Hugo Pauli","New Zealand","2012-11-27","Business class LHR-ICN-SYD first leg 777 2nd leg A330. First leg B777 Pulman seating 7 across and no on demand IFE. The lack of full lie flat seats I can cope with as I'm of average build and height. 4 hour layover at ICN may have been at a quiet time but plenty of seats in lounge shower available within 15 mins of booking and very well appointed - no complaint there. 2nd leg on A330 had been led to believe that Asiana are progressively upgrading their business class to herringbone configuration but alas this aircraft was also Pulman albeit with one less seat per row which made the cabin more spacious. Now had OD IFE and touch screen controls which worked fine in economy but with a 60"" pitch you need to release your seat belt to perch on the edge of your seat to be able to touch the screen. Otherwise you have to use the remote which has a strange logic all of it's own. Cabin crew are polite and attentive - somewhat robotic. Ordered a G and T which duly arrived but when the meal was served and I asked for a glass of wine she did a double take before returning with the wine list. I realised that what you first order is what they'll attentively serve you the rest of the flight there is no such thing as a pre-dinner drink. On both flights I chose Western cuisine and on both flights courses were missed but quickly supplied when asked but the food was so so. I'd definitely fly with them again if the price was right.","","","Business Class","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Bamsey","Australia","2012-11-23","Another uncomfortable overnight ICN-SYD. In my previous review I forgot to mention the handkerchief-sized blankets that are inadequate for the very low cabin temperature Asiana enforces. The menu hasn't changed. The bright lights and loud announcements two hours and ten minutes before landing whether you want to stay asleep or not. Didn't bother even opening my headset this time with such poor IFE. Wish I had though - it might have attenuated the noise of chatting from the galley through the night.","","","Business Class","","2.0","2.0","4.0","3.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Lange Michael","Germany","2014-08-14","OS 461 and 642 (Vienna - Yerevan). My experience with this airline was not the best. Boarding in VIE was quite okay but the service onboard was not so good. After take-off they served us a hot meal but it was a very very small portion. Some pasta and 10g sweats (something like pudding) drink of our choice. It was a 3 hrs and 20 min flight so we got something to drink again before landing. Flying back from Yerevan to Vienna the boarding was awful disorganized. Because of these boarding procedures I had never had before we left for Vienna more than 61 mins delayed. Soon after take-off we got breakfast a very small one. Some scrambled eggs (I think not more than one egg/person) rolls and drinks. This is a 3hrs and 40 mins flight from Asia to Europe so we got some drinks again before landing Vienna.","","","Economy","","5.0","4.0","3.0","3.0","2.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Bousquet","Canada","2014-08-11","My husband and I flew from Vienna to Toronto yesterday. It was a 9 hour flight. We chose to pay extra to sit in the emergency row seats. The configuration is 2 then 3 then 2 seats. We sat in the middle seats. We were initially very pleased with the leg room but the TV was in the seat in front so very far from us when seated. Once the flight began we realized the problem. Other passengers considered our row as a way to move from one side of the plane to the other. There was a constant flow of people including airline staff through our row passing and sometimes stopping and standing in front of our TV while we were trying to watch it. Two small obviously unsupervised children probably ran through our row at least 25 times. I'm sure that people were not trying to be rude but after 9 hours of this it was incredibly annoying. The last thing was when my husband got up to go to the bathroom a stewardess came to talk to someone beside us and sat on his chair arm. My husband returned and stood there for 5 minutes before she stood up and he could be seated.","","","Premium Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Holzer Christian","Austria","2014-08-06","I flew Vienna-Bangkok business class. That really made a difference. The seats were comfortable the food was good the video screens up-to-date. The hit for me was that I was able to lie stretched out - and I am 1.90 m. That really surprised me. The service was good. If I try to find something to criticize: maybe the entertainment system could include more movies. But in all highly recommended.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Campos","United States","2013-08-29","GRU-BOG-JFK all A330-200. First time flying AV. Pleasantly surprised with comfortable seating in business and VOD (heard other negative comments on the same flight using the smaller A319). Meals were satisfactory for the flight as both flights were red-eyes and full. Flights arrived on time and El Dorado Airport (BOG) is a convenient airport to connect (although I spent two-days in Bogota for business). Business class lounge is large comfortable and offers subdivided room for a more intimate feel. Appetisers were abundant as were beverage selections. Will fly them (although will fly LAN next to compare).","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Frank J Epple","Germany","2013-07-24","GRU-BOG-MEX - good performance GRU-BOG on A330 and BOG-MEX on A320 both with good seating and individual IFE. Food and beverages fine friendly competent crew. BOG-MEX with quite a delay as some luggage had to be unloaded officially missing passengers but from what was unloaded more likely wrong freight. Check-in in Bogota was one of the longest I had in many months despite only baggage drop! If my check-in time was typical you should calculate some 60 minutes!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Juan P Reyes","Colombia","2013-07-23","BOG-MAD business class. Flight on time nice amenity kits and average welcome drinks. Very poor catering and wine on offer.","","","Business Class","","7.0","3.0","3.0","1.0","3.0","","","3.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Georgios Vrontos","Greece","2013-05-12","IST-GYD-IST on B767 very nice and spacious aircraft for such a short flight of 2hrs 40mins. Good selection of food 3 choices of veal / chicken / fish. Professional (I would not say friendly) and helpful staff. Nice IFE with good selection but a little outdated. On the return (morning) flight was fully booked. Breakfast had 3 selections of omelette / sausages / pancakes. Good experience but limited destinations of the airline. I would use them if they offer the destination that I would want. Soon they will start Beijing with A340-500.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","M Knowlden","United Kingdom","2012-08-06","DXB-GYD on AZAL 757. An old and well used aircraft but perfectly comfortable for 2.20 flight. Crew very friendly. Only downside was the on board food which wasn't good at all but I had fairly low expectations and ate in the airport before the flight so this wasn't a problem. I wouldn't actively seek out an AZAL flight over other airlines but equally if they were the best option I wouldn't have any issues flying with them again.","","","Economy","","7.0","","","","","","","4.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","F Salamov","Azerbaijan","2012-07-09","I fly frequently London-Baku-London Baku-Ankara-Baku and find AZAL very comfortable and a fair price in comparison with BMI. Cabin crew friendly business class service and overall experience is very good. Flights are mostly carried on times and with great professionalism from the pilots. I'll continue using AZAL in future.","","","Business Class","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2012-11-23","ICN-SIN. This round trip was on points. Both flights were completely packed on 290-seater A330. The plane was not old but began to show its wear. Once up-to-date AVOD is now dated and Asiana really needs big improvements on this. Food was and in-flight service was good as always. Seat pitch is advertised to be 33"" but it felt much tighter due to thick padding on the back. Big seat back did little for comfort just consumed the space. Hard working cabin crew also worked extra minutes to sell duty free items. Still very good airline but there are some signs of things deteriorating.","","","Economy","","7.0","3.0","5.0","5.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Base","United Kingdom","2012-11-15","ICN-LHR. Good flight excellent legroom charming and attentive if slightly robotic cabin-crew. IFE system between Seoul and London so outdated as to be non-functional (bring an iPad) and lacks 'western' content. The demanding of blinds-down during day-flights is becoming a big issue in these reviews and one that should really be addressed. No-one on the flight wanted to sleep following an early afternoon take-off. Many wanted to see the Mongolian landscape which is why they had asked for a window seat in the first place. This is especially true as one lands at LHR 6pm and therefore will go home or to a hotel have dinner and then try to 'sleep' again. Communication from the flight deck could also be better as the aeroplane just starts moving (on time) and the captain will say thank-you at the end of the flight. 50/50 then although in economy that seat-pitch is worth a lot.","","","Economy","","6.0","5.0","3.0","5.0","1.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Bamsey","Australia","2012-10-25","I have travelled business on Asiana about ten times in the last year or so always ICN-SYD route and simply cannot understand their high rating. Staff are unfailingly pleasant but the service fails often: requests forgotten or sometimes just ignored. On checking in at ICN yesterday for example I was told that I could not change my seat because the aircraft was full. Almost half the seats in business were empty. This has happened at least twice before. As others have observed the seats on 777s used on this route are not lie- flat and are five across. When the aircraft is full the cabin seems very crowded. Last night's flights was on an A330 - the AV was better but the seat and thus the quality of sleep was terrible. The food is ok but nothing to write home - or here - about. AV is not OD and is quite poor on the 777s.","","","Business Class","","5.0","2.0","3.0","3.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Poole Keith","United Kingdom","2014-07-31","Four flights on 4 different aircraft's recently: LHR-VIE then VIE-SLZ that went well with a smooth flight with good attendants but only just walking time for the onward connecting flight with a smooth transfer of our baggage so no waiting around. The return BUD-VIE left late due to bad weather so missed our VIE-LHR evening connection as just half an hour between flights. Our overnight stay in the city Danube Hotel plus transfer by car with food vouchers was handled very efficiently but the desk staff as was the morning pick-up and return flight. Snacks and drinks adequate for our economy flight status. So would certainly use this service again.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Van Duffel","Belgium","2014-07-31","Flew from Vienna to Astana on July 29. The plane was small it had no in-flight entertainment system. It took more than an hour after take-off before anyone got a drink. The food was terrible (no choice for anyone just penne with tomato sauce and a ""dessert"" that I can only imagine to have melted ice cream). The staff were unfriendly. Not to be repeated: I will try to avoid Austrian from now on.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","A Aspers","Australia","2014-07-29","BNE-BKK-VIE and return. Brisbane to BKK operated by Thai. Very limited and hard to find online checking and seat choosing. All legs full. Small seats 3-4-3. Uneven temp control between cabins. Hopeless and limited entertainment choices. Poor quality food and wines. Flight back from vie delayed 7 hours. Only use if you have no other choice.","","","Economy","","4.0","1.0","5.0","2.0","1.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Roger Stone","Australia","2013-07-21","SCL-BOG-SCL with side travel to San Jose on TACA. Excellent flights on Avianca with superb service food and wines on modern A330s. Unfortunately Avianca do not have a business lounge at Santiago (which took me an hour to discover). However Avianca's lounge at their home base of Bogota is very good and an interesting location in Bogota's modern terminal. The cabin crews' uniforms are quite stunning!. I recommend this airline for travel through and to South America.","","","Business Class","","9.0","5.0","4.0","5.0","3.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Caraball","Chile","2013-07-15","Flew from SCL to MAD via BOG - Airbus 330. The service was superb. Food is good. Not as many wines as on LAN but I paid one third of what LAN charges on the same route same dates. Seats are very good even though not fully horizontal. Good headphones. Some of these planes have good space for carry on baggage others are way too small. Their frequent flyer program is very good. Some nice details are the flower they put on the meal tray and the a small package of Colombian coffee they give you as a present to take home.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","David Graubard","United States","2013-07-11","Early June flew Avianca #24 from LIM to BOG. Nice A330 widebody which always makes the flight better. Boarding was delayed and once they called the flight it didn't matter which cabin you were in - people flooded the gate. Once on-board it was smiles from the flight attendants. Pillows and blanket on each seat. Flight was full - drink run and dinner served. Food was good and watched movies and TV shows on their great entertainment system. FA's came around multiple times with water - and always friendly. Landed in BOG during a rainstorm - parked on the tarmac by the cargo area. Had to be bussed across the airport (took 25 minutes cramped in the bus) - immigration was quick and bags came out rapidly. Overall very impressed with Avianca and would fly them again.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","S Smith","United States","2012-05-23","We booked the flight via Air France as a codeshare. For some reason we were not in the Azal system. While the staff were kind it took a while to resolve this and there were some moments where we weren't sure we would be allowed on the flight. Azal needs to work on their codeshare process with Air France. Once our problem was resolved and our boarding passes issued everything was great. Kind cabin crew very clean plane and meals served onboard.","","","Economy","","3.0","","","","","","","4.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Tjalle Vandergraaf","Canada","2012-05-01","We flew between Paris and Baku return. The service was excellent. The food (hot lunch on the way to Baku and hot breakfast on the way back to Paris) very good to excellent much better than on North American airlines. It was our first time on this airline and I would fly them again.","","","Economy","","9.0","","","","","","","4.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Emiliano Morchi","Italy","2010-11-23","Baku to Tehran and return. The first flight was a pretty old ATR-72 which looked quite scary from outside. Inside was not bad and relatively comfortable. The flight was pleasant and on time service on board was correct. The return leg was very unpleasant. The flight was supposed to leave at 2:20 am but due to the late arrival of the aircraft from Baku it was delayed of 1hr. Then when the moment to board came we didn't have any news and the Azerbaijan Airlines ground staff disappeared. Just after 1 more hour a staff member was found by the other passenger and was obliged to give a public statement just in Farsi announcing that due to heavy fog in Baku the plane was delayed without indicating the exact departure time. As I'm Italian I could just get this information from another fellow passenger who translated to me. At 7am the mob almost attacked an Azerbaijan Airlines staff member and obliged him to give some news : he made a phone call and after 10 minutes the we suddenly started to board. Finally we left at 8pm and the flight with an A319 went fairly well. Bad weather is a standard inconvenience and flying with fog is not safe but the behaviour of Azerbaijan Airlines was simply not acceptable. We were all left for hours without any information any drink and any apologize.","","","Economy","","4.0","","","","","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Kinder","United Kingdom","2012-10-11","LHR-ICN-SYD. The ground crew and flight crew were excellent especially on LHR-ICN. The meals were excellent and very enjoyable cabin crew were always there if you had any issues. Drink runs were done often. The only problem I had with these flight was the Inflight Entertainment - unbelievable they didn't have AVOD on the Boeing 777and this should be improved for such long-haul flight. Everything else was fantastic definitely would fly Asiana Airlines again.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Brown","United Kingdom","2012-10-08","Some good things some not so good. Good inflight service cleanliness politeness. legroom etc. The not so good include IFE a rather minimalist approach to alcohol and the custom of blinds down regardless of morning afternoon or night flights. I have recently flown LHR-ICN-SYD return twice all by old B777's so I can't say Asiana are a 5 star airline on the long haul sectors I experienced.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Hajek Rene","New Zealand","2014-07-20","Traveled from Vienna to Bangkok. New seats but uncomfortable. Good size TV screen. Food portion was too small and instead of breakfast just one dry sandwich was just a joke. Will never fly again with such a terrible airline. Another jaw dropping fact was when lady next to me asked me to get her drink because she was feeling ill. I went to the back of the plane to report it and was only given drink for her and smile and they didn't bother to go and check on her.","","","Economy","","2.0","2.0","3.0","1.0","3.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Stephen Lloyd","United Kingdom","2014-07-12","OS425 LHR-VIE and OS25 from Vienna to Bangkok in Business. Everything ran on time and was smooth. The short changeover in Vienna was not a problem all worked smoothly and my luggage got there too. Good flight attendants excellent screen and good range of films passed the time by well. The Sky Chef is very good and the food prepared nicely for you. This is a real plus for Austrian. Full flat bed which his comfortable perhaps a little short for my 6’3” height but no complaints. Quiet cabin allowed a good nights sleep. A much better product than the Swiss service I got on the way back.","","","Business Class","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Gephart","United States","2014-07-06","Quick weekend getaway FRA-VIE-FRA. Booked into economy but was upgraded due to Star Alliance status. These were some of the best cabin attendants I have experienced. Both directions they were attentive and friendly. My drink was never empty. Good multi-course mid-day meal offering on the return. Seats were the business class slimlines - but fine for 1+ hour flight. Very pleasant experience and will definitely be flying with them again.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Graeme Wilson","United Kingdom","2013-07-09","I have flown several flights with Avianca - within Colombia (Bogota San Andres Cartagena) and international (Bogota-Madrid). Planes have always been clean food has been good and flights on time. On all flights domestic and international the turn out of the crew has been exceptional immaculate uniforms and grooming - A sense of pride which is something that I see less of in European and American Airlines that I have flown with these last years. Only issue I have had was being turned out of the emergency exit seat on a domestic flight when the crew member briefing me on the emergency procedure for that row discovered I didn't speak Spanish. Since most the passengers did not speak English there was not much I could say really. Of all options available from London to Bogota (and that's quite a few but none direct unfortunately) Avianca from Madrid is my preference. A good all round airline with exceptional crew turn out and service in my experience + prices are good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Garcia","United States","2013-06-23","MIA-BOG on May 11 BOG-MIA on June 11. On time departure A330 very comfortable. Great inflight entertainment. Food was good. The best of all the price I paid only $303 for a round-trip. Overall good and professional service both at check in and onboard.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Bacallado","Spain","2013-06-21","AV93 CUR-BOG. Check in ok. Boarding by rows on time FA welcoming and nice. On boar A320 comfortable seating good seat pitch. Only 1.5 hr flight served snack and drinks. Early arrival at Bogota. The only negative comment on the disembark by buses (old ones uncomfortable long waiting and way to the terminal). Once cleared immigration luggage on belt fast. Good quality airline.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Pedro Guerra","Brazil","2015-06-15","Azul operates this route with ATR 72-600. The aircraft was new, comfortable and safe. The pitch is good and has a leather seat. The crew is friendly and professional. Azul service has free soda, juice, water and snacks for free aboard. The round-trip flights were on time.","ATR 72-600","Solo Leisure","Economy","CNF to CFB","9.0","4.0","4.0","4.0","","4.0","","4.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","David Gorden","United Kingdom","2010-08-14","LHR-GYD. If travelling business ask to be checked into row 1 or 2 - rows 3 onwards are sometimes used for business class but have ordinary economy seats. Generous bar large dinner with typically Azerbaijan cuisine. Cheerful attentive flight attendants. The reverse journey (LHR-GYD) is overnight.","","","Business Class","","8.0","","","","","","","4.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Bill Birnie","","2009-04-14","I have flown AZAL from both Paris and London to Baku but mainly from Gatwick as it was convenient for me. I flew Business class for approx 2 years and found inflight service was normally very good but preferred the old 757's to the new Airbus as the old aircraft had individual wide seats whereas the newer 757's were 3 economy seats divided into 2. My only criticisim would be at the main AZAL office in Baku where I had to chase up my frequent flyer Silver Card - which I still do not have. I also lost my wallet with the original blue card and when reporting it for a replacement AZAL ""fined"" me 25% on my air miles. Security at Baku was always thorough but fair. I also used BA and BMI to Baku but would recommend AZAL as they are normally cheaper and the Baku flight had plenty of seats from Gatwick to Baku.","","","","","4.0","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","J Ole","","2009-03-01","Tupolev 134 used from Baku to Nkhchivan interior was plastic - the curtains hung with wires in front of the windows. The air conditioning poured steam out of the ventilation. The backrests of my seat was damaged. The table had to be held in place because the fastening to the seat in front of me was damaged. The landing was careful and there was free water served during the long ground stay before we got in the air.","","","","","1.0","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","L Mendelowitz","Australia","2012-10-07","Best economy class I have ever flown. Hardest working and most responsive crew I have ever flown with. Very comfortable spotlessly clean throughout each 10 hour flight. Will definitely use Asiana again!","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Emma Salvatore","Australia","2012-10-07","Incheon to Chicago business class. This was the best business experience I have had on routes to the US. Check-in at Incheon was fast and efficient and lounge at ICN was immaculate. The planes were clean and the standout was once again the service from the FAs. Seats were full flat with lots of room and the IFE was good. Food was once again exceptional and the wine selections were great. FAs regularly served champagne without having to be asked. It was truly a 5 star experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Emma Salvatore","Australia","2012-10-07","Sydney to Seoul on 777. Seats were wide and comfortable for economy and reclined enough to sleep. Shortly after take- off FAs gave out various small amenities and slippers which I found useful to walk around on the plane. Hot towels and menues were given before breakfast and the food was the best I have had on any flight. Beverages were served regularly with FAs offering water and juice. The IFE was good for me but screens were the older style PTV. Staff service was a standout. FAs were efficient and fast when called.","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Seefeld","Austria","2014-07-01","VIE-ATH and return. Everything smooth both flights on time. Tried their DO&CO meal for additional 15€. Extraordinary quality (and quantity!) which is well worth the money especially if you don't want to lose time eating at the airport! Will definitely use this offer again.","","","Economy","","9.0","4.0","4.0","5.0","1.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Reno Kishan","United States","2014-06-16","ORD-VIE-DEL and return. When we travelled last December the interior of the plane was renovated hence it looked like a brand new plane. They went out of their way to take care of my son. The food was as decent as can be expected from airline food. New entertainment system/ brand new seats (with good leg room) Great service. As a frequent traveler to Asia I have tried most airlines for the long haul flights and I have to say Austrian stood out mainly due to the brand new interior but also due to great service. Last but not least have to talk about VIE airport. Of all the airports to have a 5 hour layover this might be one of the best. Lots of big couches available for take a quick shut eye with free WIFI. The reason for me try this airline was due to their excellent price but this year unless prices unfairly high I am going to book Austrian again. Highly recommended for the long Asia flights.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Gustafsson Magnus","Sweden","2014-06-16","OS312 from Stockholm Arlanda Airport (Sweden) to Vienna Airport (Austria) Monday June 9. The aircraft used on this service was a Fokker 100 and I had a seat in Economy class seat 3F. Austrian Airlines has recently refurbished the cabins of its Fokker 100. After this refurbishment it is one of the best and most comfortable cabins available on intra-European flights. The seat pitch is good and the seats are very comfortable and outstanding compared to the nowadays common slim seats from Recaro that most Star Alliance airlines have installed. There was no IFE available and the food service were close to non-existent. The very comfortable seating however overcome this shortage in service. I can highly recommend Austrian Airlines for intra-European flights when operated by Fokker 100.","","","Economy","","8.0","5.0","5.0","1.0","1.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","M Martinez","United States","2013-06-21","I have been flying with Avianca from Washington DC to Bogota since they opened that route. I always had a good experience with them and the service has been pretty good. The only complaint I have is how high their rates have been lately. I think they need a competitor ""soon"" with direct flights from WAS to BOG. I used to go to BOG twice a year to see my family but with those rates now it is just getting difficult.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","German Sahid Garnica","Colombia","2013-06-10","San Jose to Bogota on board an Airbus 320. Flight departed on time. I was impressed with Avianca because they offer a full lunch meal for a flight lasting only One hour and fifty minutes. Crew were very helpful with passengers and very professional in their work.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Pedro Guerra","Brazil","2015-06-15","Azul operates this route with ATR 72-600. The aircraft was new, comfortable and safe. The pitch is good and has a leather seat. The crew are friendly and professional. Service includes free soda, juice, water and snacks. The round-flights were on time.","EMB 195","Solo Leisure","Economy","CNF to GRU","9.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","F Bertoni","Italy","2015-02-11","Rio de Janeiro-Sao Paulo. Brand new Embraer 195 with personal screens on every seat and live TV with a broad selection of movies sports channels and news. Cabin crew is friendly and well-groomed. Flight time was 55 minutes. Snacks (cookies chips and pretzels) along with water juices and spirits were distributed free of charge. Announcements and safety information/instructions were held in Portuguese only: in my opinion they should be in English too. Overall a nice experience. Ticket fare was very low considering the peak season (beginning of February). I usually fly TAM for domestic flights within Brazil but as of now I will consider Azul as a valid alternative option.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","M McCabe","","2008-09-28","LHR to Tehran via Baku. Planes were clean and appeared newish and food mostly good although sandwiches dry and dull. Service was fair at best but would fly Azerbaijan again as it was the cheapest.","","","","","4.0","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","M Korhonen","","2008-06-19","Tbilisi-Baku and Baku-Tbilisi with ATR (prop) aircraft. Most days they have two flights in each direction one on the ATRs and one on 737s. The ATR plane was good clean fixtures and toilets in fine shape. Inflight service for these short hops consisted of small sandwiches (think a small round sliced bun with sliced chicken breast and mayo inside) plus drinks. Passengers all ordered non- alcoholic drinks but I assume alcoholic drinks would have been available. The flight attendants were professional and polite though not bubbly-friendly. Crew all spoke English well. The return GYD-TBS flight had a friendlier smiling flight attendant. Overall I’d say the airline gave quite a good service.","","","","","3.0","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","G Morrison","","2008-06-06","My worst flying experience in 11 years of former Soviet Union travel. On January 13 2008 the airport in Baku was closed because the airport is not equipped with any modern snow cleaning equipment. Personnel checking us in in Tblissi in Georgia without telling us anything with a delay of 7 hours in order to not let us return the tickets and book an alternative route through Kiev. No food no drinks no apologizing. Arriving in Baku after midnight no information whatsoever a crowded airport without any modern facilities. No airport representative ever turned up. No food no drinks no apologizing. Finally with a delay of another 17 hours check-in at the departure lounge we were forced to wait for 2 hours without being allowed to go out and use the toilet. Aggressive unfriendly personnel at the airport. The aircraft was covered with snow no cleaning equipment was at hand to clean away the snow from the top of the aircraft. Other passengers told us they already had similar experiences when flying from Moscow through Baku. Stay away from Azerbaijan airlines if you can.","","","","","3.0","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Mary Matthews","","2006-08-27","Moscow (DME) to Baku and it was a great flight. The plane was newer than many I've been on in the US and very clean and comfortable. The service was good even in economy class and food was generous and quite tasty. The next flight Baku to Tblisi was also comfortable with excellent cabin crew.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Gittins","United Kingdom","2012-09-24","SYD to LHR on 23-09-12 in business: agree with some of the comments on here the service food and wines are wonderful however it all counts for naught if you can't get a decent sleep. I flew on the old layout 777 and the seats angle flat with insufficient lower back support and a very uncomfortable and hard support for lower legs. The PTV screens are large but with just five or so movies all of which I'd seen on other carriers a month or so ago on loop I didn't bother. The cabin temperature seemed on the high side. I'm not sure whether Asiana deserve their extra star when the overall business offering seems deficient in key areas.","","","Business Class","","7.0","2.0","5.0","4.0","1.0","","","5.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Ben Tuff","China","2012-09-23","ICN-PVG a flight I do with huge regularity. Plane varies between a 320 and an old 767. The 767 is probably preferable if you can get it. The 320 usually packed full of tourists and associated duty free clobber. Seats are on the whole pretty comfortable and leg room is good (I am 6'). Staff a fairly attentive get the immigrations forms out quickly and always offer a pen if asked for it. They are also good at getting people to put seats up when you are trying to work or eat. They also leave it to the last minute before landing before getting electronic devices off. Food is probably the best I have had in economy with the exception of Dragonair. Whilst you don't get a selection it is usually very edible and portions a OK. Gripes come with the entertainment: no VOD and whilst you won't get a film in on such a short hop I am sick to the back teeth of AFHM or whatever it is. Certainly continue to choose them over Korean Air.","","","Economy","","6.0","4.0","3.0","4.0","2.0","","","2.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Michael Filnhals","Austria","2014-06-09","VIE-HAM in May. Got a ""free upgrade"" due to overbooking the evening flight. Did not know that it was business class seats are the same like in Y-Class. No welcome drink offered C-Class menu is a shame for a 4-star airline. Very narrow seats no real business class seats they just keep the middle seat free for C-Class passengers. Food was tasteless! Save money and stay in Eco. Business Class on OS European flights is not worth the money.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Edin Dzano","Germany","2014-06-08","Frankfurt-Sarajevo via Vienna. Very pleasant flight. Basic onboard service (many drinks options and some snacks). Vienna airport with its free wifi possibility is really good for transit passengers. Flights on time. Immigration flawless too. Would fly with them again since to/out of Sarajevo no many options to choose from.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Studzinski","Poland","2014-06-02","Chicago ORD - Vienna. Flight on time with very nicely refurbished B767-300. Excellent Ipad-like TV monitor great quality but very limited choice of movies and TV shows literally 20 movies and 4 episodes of TV shows ( compare to 1000+ on EK or BA). Food was tasty good size portions but only chicken or veggie pasta as a option. Hot sandwich for breakfast. Crew was the only down point of this flight only just polite to answer your question not a smile or friendly chat. Generally good flight but crew should be nicer.","","","Economy","","8.0","4.0","2.0","4.0","3.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","K Williams","United Kingdom","2013-05-26","This is the latest airline to offer domestic flights in Brazil. The fleet is modern. With A320 and A319 aircrafts. I flew from Sao Paulo to Natal and back both flights involving a change in Brasilia all 4 fights were full the seats were equipped with seat back video and a snack and drinks were offered on all sectors the cabin crew were very smart and professional and there was nothing to fault. All in all a good experience on a very well run airline which was a joy to fly forget TAM or GOL try Avianca if they fly where you want to go you will not be disappointed.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","R Winger","United States","2013-05-21","Waiting for AV 21 from JFK to BOG in the barely acceptable Swiss lounge AV is using at JFK. 3.5 hour delay. These things happen though this particular flight is late out of BOG 28 of 30 times (I tracked last month) and 12 out of 30 times so late that the return from New York has to be pushed back. AV personnel of course calls every delay an ""unusual regrettable incident"" but after a couple of years lies wear thin. Isn't it time that management create a schedule which can actually be completed? In the meantime I will take AA whenever I can. Better a predictable layover in MIA than AV's amateur act (not to speak of the consistently ghastly food on this run).","","","Business Class","","2.0","3.0","4.0","1.0","0.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","B Hawke","Australia","2013-05-20","Recently flew 4 flights with Avianca throughout Colombia (BOG/MED/CTG/BOG) and was a pleasant experience on every one. Check in was a breeze and all flights departed on time. Quite comfortable on board and staff were very accommodating. On one flight to Costa Rica I was delayed a day due to not having my yellow fever certificate with me. Check in staff at Cartagena were more than understanding and helpful of the situation. For the price I paid it's the best value airline I have flown. Other people have had problems accessing cheap flights with a foreign credit card but with a bit of research I found a way to access them.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","5.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Raphael Silva","Brazil","2014-07-06","Belo Horizonte (CND) to Montes Claros (MOC) on flight AD5028 Embraer 195. My travel begins with a fast reservation on website. Easy and objective. The onboard service is another differential of Azul. When boarding you are always welcomed with a big smile from the flights attendants. The ATR-72 have no entertainment onboard because usually the route is regional and it is fast but onboard the EMB-195 you can enjoy excellent individual entertainment. The comfortable is another differential of Azul. All aircraft's have just double seats.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Rafael Tamburus Felgueiras","Brazil","2014-03-13","Flight 6966 - 05/02/2014 Rio de Janeiro (GIG) to Campinas (VCP). Good company. New aircraft (Embraer 190 Embraer 195 and ATR-72). Nice Staff. One of the best in Brazil.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Salvatore Lima","Switzerland","2014-01-02","31/12/2013 flight BSB-BRA-SSA-JPA with an ATR-72. Departure from Brasilia Airport T2. Fast check-in. Ground staff very polite. Flight with an ATR-72 with connection in Barreiras and stop-over in Salvador. Friendly staff. Landing on time on both airports.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Paul Carne","","2006-04-11","Dubai to Baku & return. The plane was an A320. It was full as usual. Food & service were basic but acceptable. It is important to note that economy passengers can only have 20 kgs booked luggage and they weigh your hand luggage (nothing over 10 kgs). Excess baggage charge on the DUB- Baku was quite expensive. On the return flight I was offered two ways to pay the charge - the fast way (in cash to the nice check in man - $20 which he pocketed) or the slow way by going to the excess baggage counter & paying $50. I always choose the fast way when in the old Soviet republics.","","","","","","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Dmitri Atamanov","","2005-08-28","I have flown AZAL two times from Moscow - Baku - Moscow. The plane was clean and the crew friendly and helpful. Food was good - not very much different from other airline food. No delays everything went smooth.","","","","","","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Zareh Gnuni","","2005-08-14","I flew Azerbaijan Airlines from Tel Aviv to Baku and it was my worst flight experience ever. It could not be worse. The cabin attendants did not know very simple things about the better service and airplane crew. The food was awful only half-cup drinks the smell from the cabin reminded the one from a public lavatories in the University of Baku. The seats of the plane were nasty and dirty. The crew was rude and during the flight never announced basic information about the flight. Their English was terrible. In a word you easily get lost in the Azerbaijan Airlines flights!","","","","","","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Thomas Allen","","2005-04-10","My first trip with Azerbaijan Airlines was second to none! I experienced warmth from the crew added with an ease of confidence and individuality totaling unique!","","","","","","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Michael Gibbs","","2004-12-11","I flew with the airline to and from Baku in early December 2004 and was pleasantly suprised. The comfort food service and entertainment was superior to many major airlines. The aircraft was a 757 and on time both journeys. I have no complaints only praise for value enjoyable flights.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Chris Ross","Australia","2012-09-17","Flew from Seoul to Sydney overnight food and service again very good seat average but at least this one on a 777 I could recline fully though the footrest would not lift high enough so when laying flat or near flat it caused you to lie with your back concave leading to back pain and the footrest was a clip on leaving a gap just big enough to catch my heels. Really on a trip this length a 5 star airline should have lay flat seats. Also the AVOD was poor with movies only available on a loop viewed on a grainy screen. How can an airline be rated 5 star without on demand video on a reasonable screen? I fly Qantas regularly in business class and really there is not enough in my view for Asiana to qualify for the extra star. They really need to upgrade the aircraft I flew on then they would qualify for the extra star to be 5 star.","","","Business Class","","5.0","3.0","5.0","5.0","1.0","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Chris Ross","Australia","2012-09-17","Travelled the Red eye from Bangkok to Seoul a shortish flight in an older 767. Had pod style seats which were reasonably comfortable till you reclined the pitch was a little tight as when I reclined I couldn't raise the footrest fully because my feet would not fit under the seat in front with my shins up against the seat pocket rail in front and the seat only reclines about half way back. Recommendation based on this flight in future if I have to do this leg I'll try to schedule so I do it in reverse so I don't have to try to sleep. Service and food met 5 start expectation but the seat and plane condition definitely do not. It had AVOD but choice of movies a little limited.","","","Business Class","","6.0","2.0","5.0","5.0","4.0","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","William Hupfauf","Germany","2012-09-16","Singapore to Incheon. Staff formally greeted passengers onboard before take-off. The seats were nice and wide with good legroom far superior to the economy class in Singapore Airlines and they seemed softer than most economy cabins allowing for restful sleep. The food was excellent especially the Korean option. Flight attendants frequently served drinks which were much appreciated. Cabin was maintained well and toilets were kept clean and stocked throughout the flight. Although the IFE was rather limited. Recent movies were available however a wider selection would have been better. The highlight was the staff service and the amount of attention passengers were given.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Flower","Germany","2014-05-28","Fantastic trip with Austrian Airlines VIE-ORD. Their business class on the 767 is one of the few that is truly worth the money on an inter-continental trip. The food is the best of any airlines world-wide the chef onboard really makes a difference! Service is charming the new seats are nice and offer easy aisle access too. Only drawback are the limited movie options far fewer than in Economy Class on Singapore/Qantas. Now I just wonder why can't LH be as good as their subsidiary?","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Kjeld Buelow","Denmark","2014-05-26","Flew Business Class from Vienna to Beijing and back. Absolutely excellent service. In particular the lie-flat seats as well as the food (from Do&Co) and wine selection. Hard to beat.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter Anthony","Canada","2014-05-25","Vienna to Sofia. Flight on-time and was operated by a clean A319 aircraft. Crew was kind although pretty robotic. Catering was just a small pack of solettis - small for the 1.5 hour flight. My ticket cost 220 EUR. Really disappointing trip.","","","Economy","","3.0","3.0","5.0","1.0","3.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Davide Greco","Italy","2013-04-21","BOG to ADZ (San Andres Isla) on March 31st and back on April 4th: everything went smoothly flights on time operated by nice and new planes with comfortable seats and good service delivered with a smile. Both A320 had the personal TV screen which is not common on a less than 2hr flight and a good entertainment system (suffering some rebooting problems during the return flight). Tickets not very cheap though (USD 900 for two persons) but very close to the only two competitors available for this route (LAN and COPA). The only problem with Avianca national flights is the Puente Aereo terminal they use in Bogota kind of small and overcrowded building while the brand new international terminal (El Dorado) is a state of the art facility. Will surely consider to fly again with them in the future.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","G van der Boon","Spain","2013-04-21","18/3/2013 BCN-BOG-PEI. Easy check in at BCN airport smooth boarding and reasonable comfort seat on A330. Transfer in Bogota without complications to flight to Pereira on A321. All on time. Inflight entertainment is very good meals basic but okay. Friendly staff. 2/4/2013 PEI-BOG-MAD checked in too late to have baggage labelled to Madrid had to collect baggage in Bogota and check them in for flight to Madrid. To have this done you need to be there 3 hours before your flight leaves. Bogota is airport is very efficient checking in baggage was done quick. Worth doing this option as to wait for 3 hours on flight at Pereira airport. Flight to Madrid left and arrived on time. Good service will definitely fly Avianca again. Very good value for money.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Pasquale Iannelli","Spain","2013-04-14","MAD-BOG business class. Cheaper than Iberia sometimes much cheaper. Overall not bad but certainly does not let you feel ""special"" as when flying with the Middle East companies. Food is good. Staff are kind but not attentive. Don't provide pyjamas. Food is served in trays and the table is not laid for you they will just give you a set of cutlery. Linen are cheap quality not sure if it is cotton. In the bathroom low quality paper towels. Toothbrush is in two pieces and is uncomfortable to hold. No razor nor shaving cream. Only a dozen films to choose from.","","","Business Class","","6.0","4.0","3.0","4.0","1.0","","","3.0","0"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","N Bank","Switzerland","2013-12-03","I used Azul airlines for a round trip from Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 for 2 people with 23kg luggage each. The aircraft was well equipped - TV screen for every seat where you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff were friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1hr flight. Our flight was a little bit delayed but that is quite normal (esp in Brazil). I'd like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didn't charge us for that change! This is really customer friendly.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Marcel van der Waal","Netherlands","2013-07-29","Salvador-Porto Seguro: 25/7/2013 ATR-72: Plane broke down: 5 hours delayed. After many people became upset they started to delay the flight an hour every hour; voucher for Euro 7 for lunch. Personnel are not professional.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Marcel van der Waal","Netherlands","2013-07-29","Porto Seguro-Salvador: 28/7/2013 ATR-72. Plane left 10 minutes ahead of departure-time clean friendly attendants. Plane arrived 30 minutes before schedule in Salvador: brilliant.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Andrew Clark","","2004-11-28","I have used Azerbaijan Airlines a number of times between Istanbul to London Gatwick; the fares are consistently cheaper than for other airlines (even in busy times it is possible to get a return flight from Istanbul to London for less than $300) and the flights are always on time. They also leave at convenient times. The airline uses a Boeing 757 on these flights with an in-flight film (more than on Turkish Airlines or BA on the same route). The comfort and food are satisfactory (it is probably time for the cabin to be spruced up) and the service is very good with drinks provided regularly throughout the flight. I would recommend this airline especially those who might be dubious about flying on an airline from a former Soviet republic.","","","","","","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Lorna Watson","","2004-10-05","The gentleman in their London office I dealt with on the phone when making the booking was extremely helpful in explaining the various options to me. On the security front I was comfortable as x-rays and sniffer dogs were employed at the departure gate. Both flights departed and arrived on time and were comfortable. The food especially on the return flight was more than passable. The onboard service was excellent - nothing too much trouble for the cabin crew - even when dealing with the incessant demands of the ""spoilt brat"" male passenger in front of me who I would happily have throttled. These were the most pleasant flights I have made in years.","","","","","","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","George Santulli","","2004-08-22","What a rickety airline - I flew it twice in December 2003 and thought we were going to fall out of the sky. The flight from Baku to Kabul was on one of their typical Russian built aircraft that creaked and groaned the whole way. The return flight was not much better. At Kabul Airport we literally had to load our bags from a pile of luggage just dumped on the tarmac - it was total chaos. Had it not come at the end of a tough visit to Afghanistan it would have been scary - the guy in the cargo hold was just flipping bags everywhere with no regard for weight distribution - I hope I never have to fly this airline again.","","","","","","","","","","","","","0"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","D Shanklin","","2004-02-13","I flew in April/May 2003 and I must agree with the gentleman from 2002 - the service was excellent and the food wasn't half bad for airline food. The plane I flew was a little older than most American-owned planes I have been on - but it was well maintained. The number of flight attendants was the biggest surprise for me - probably 10 - compared to a comparable U.S. flight of 4. And they are definitely attentive. When I flew there was a film on how to go through customs at the Baku Airport (in English) so that was a great help to me.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","A Fajri","South Korea","2012-09-10","Return flight. ICN-HAN on A333. First time flying with Asiana. Cabin was hot when we're boarding the plane and many pax complained about it. Leg room and seat comfort not bad old style PTV screen. Some FAs were friendly while some were not. Hot towel and OJ were served before meal. However food wasn't like what I expected. Pillow and blanket were provided. HAN-ICN on newer A333. Delayed 45 mins due to airplane connection problem. Plane was clean and leg room was fantastic. Pillow and blanket provided. FAs seemed to be tired and half-hearted. Wide screen and new version PTV but the ones on my seat and on my friend's seat right behind me froze up and not working at all during the whole flight. Hot towel and OJ were served before meal. Food was worse than the previous flight. Another cup of OJ was provided prior to arrival.","","","Economy","","6.0","4.0","3.0","2.0","3.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Dan Breen","United States","2012-09-09","SEA-MNL. I have to say the food served was by far the best I have had on any airline. The beverage service was excellent as well flight attendants were regularly offering water and juice. Check in was efficient. No lines at all no waiting at both Seattle and Manila. While I have read many times about how good Asiana's economy seats are I found my seat very uncomfortable it felt unusually hard and I was unable to sleep. The head support cushion extended out too far to allow me to use my neck pillow. Then my entertainment system froze up on me in the last hour segment of the flight to ICN and it happened again when returning to Seattle. Then there were the never ending announcements seemed a little louder than necessary and too frequent. On the final leg of my return trip into Seattle the staff servicing my area weren't as good as before seemed a little bit miserable. One attendant was clearly annoyed when I asked for a replacement headset mine wasn't working on one side. I will use Asiana again if the price is right having said that the seats are not good average at best.","","","Economy","","7.0","2.0","4.0","5.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Catrina Malmoux","Australia","2012-08-28","SYD-ICN on B777. Planes were the older 777s although it was maintained well. The economy seat pitch were the best I have experienced at 34 inches. Food was great and drink rounds were frequent. Passengers were asked to lower the shades after breakfast intended for people to sleep. Slippers were distributed in economy which allowed for comfortable movement around the plane. Toilets were kept clean throughout the flight and stocked well. The flight attendants were immaculately presented and professional. Will definitely recommend them.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Daniela Trenti","Spain","2014-05-11","April 30 flight from Dubai to Wien. Boarded at 1am departure scheduled at 1.40am. After one hour we could not take off due to a technical problem. At 6am we were still sitting on the plane. Passengers were kept on the plane for 5 hours (no meal no drinks) and then we were deboarded to the airport. None of the crew came with the passengers we were told to go to the same gate we boarded from - C29. At the gate there was no staff member from Austrian only a couple of staff with a vest marked Lufthansa. The only answer we received about connection flights was that everything would have been organized in Wien. At 13.00 finally we could enter board the plane again. When we arrived in Wien we were sent to the customer service counter where there were only 2 staff members for more than 200 passengers! Provided a hotel in Wien and we took the flight in the morning arriving with a 24 hour delay.","","","Economy","","","3.0","3.0","3.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","W Staab","United States","2014-05-08","JFK-Vienna-JFK 777 Economy - non-stop flight refurbished interior since last trip 1-1.5 years ago. Leg room adequate but very narrow seat - almost the worst I have experienced in over 250 transatlantic flights. Aisle seat armrest does not retract making it tough for anyone to exit the row. Service onboard extremely efficient and pleasant. Quality of Meals has deteriorated considerably on Austrian. Salad only iceberg lettuce chicken or pasta very small tray. the second meal was once a full breakfast with cold cuts/cheese platter fresh fruit etc served on a tray. Now only a hot wrapped sandwich in tin foil nothing more. Conversely second meal on return to NY which was once small meal and pastry last year served on a tray is now the same hot sandwich which was served for breakfast headed to Vienna in tin foil - nothing more no tray. Reserved aisle seats honored. Austrian is beginning to sink to Delta levels though the screen on back of seat quite adequate and wide selection of films classical music etc.","","","Economy","","4.0","2.0","5.0","3.0","5.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Pancu Catalin","Romania","2014-05-03","My last business trip was from Munich (Germany) to Iasi (Romania) via Vienna on 1st May 2014 and Austrian Airlines probably due profitably reasons decided to cancel the flight OS 645 from Vienna to Iasi. Thus I was routed on another fight Vienna - Bucharest operated by themselves and not fully loaded. One day later I flew from Bucharest to Iasi. I don't recommend Austrian Airline and I will try as much as possible to avoid this airline.","","","Economy","","","3.0","3.0","3.0","1.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","J Mejia","Colombia","2013-04-14","Flew from Bogota to Neiva and the Fokker 50 turboprop-powered plane was noisy. The views of the Andes were excellent though. The drinks were good but the coffee was not very tasty which is odd for a Colombian airline.","","","Economy","","6.0","2.0","5.0","3.0","0.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Cesar Figueroa","United States","2013-04-04","JFK to BOG on March 19th in Business class. Check in was quick however made to wait in a long line before being let into the dedicated business class line. Directed to the Swiss Airlines Lounge which is nice enough. Onboard everything was great. Flight attendants were nice and helpful. The toilets were clean and usable. Seat (1K) was comfortable enough but they should definitely have the option to lie flat for longer flights. Gave us amenity kits which contained L'Occitane products. One of the biggest selling points for Avianca is their Inflight Entertainment System. Served breakfast shortly after take off and it was rather good but afterwards flight attendants disappeared until one hour before landing. I would expect to be offered drinks or other services in between. Arrival had no issues and the new international terminal in Bogota has made a huge difference for international travelers since the building is comfortable making visitors feel welcome. Hopefully they will continue to improve their service.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","P Lauffer","Ecuador","2013-04-01","Mar 12 from UIO via BOG and MAD to ZRH in Economy. Flight from BOG to MAD was on AV 26 with an Airbus 330-200. My aisle seat was very comfortable and fortunately I brought my own entertainment for the flight because in-flight entertainment from Avianca is very basic. The worst was the service and the quality and quantity of the food. The stewards were never seen in the cabin except during the meal distribution. During the flight we got two small hot meals which were both poor in quality. I had much preferred a single but better quality hot meal and before the landing a small snack. I got a cheap ticket on Avianca for this reason I don't complain and next time I will bring food for the flight. Avianca is fine if you can get a really cheap ticket from Colombia to Europe.","","","Economy","","4.0","4.0","2.0","2.0","2.0","","","3.0","0"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Andre Franca","Brazil","2013-06-28","BEL-MAO Flying a brand new Embraer jet plane comfortable at best! Onboard service very consistent TV on board free snacks comfort seat available for purchase flight on time. This flight was bargain but Azul is becoming pricier these days. Would fly them again.","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","J Krinsky","United States","2013-05-06","Flew VCP-GIG-VCP and VCP-IGU-VCP. Very nice check-in staff. They even located an agent that spoke English to assist me with my flight. All segments left timely or early. All planes were well maintained. Flight attendants were friendly and professional. Unlimited snacks and drinks offered. Baggage delivered very fast. My only other comment is that all in-flight announcements were in Portuguese. However I found most flight attendants did speak some English and were eager to assist. US airlines could learn from Azul on how to provide good and friendly customer service!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Dino Bastos","Brazil","2013-03-19","AD 4313/4002 SJP-VCP-SDU. Brand new AT7 on SJP-VCP sector and E90 on the VCP SDU sector that included live TV adequate legroom and seat width free snacks served by smiling welcoming crews. Both flights left and arrived on time not even 15 minutes delays unusual by most standards anywhere. Luggage (no charges too) was delivered shortly after we were inside the terminal.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"azerbaijan-airlines","/airline-reviews/azerbaijan-airlines","Azerbaijan Airlines customer review","Yevery Naball","","2002-12-27","I sat down and waited for about 45 minutes until the crew announced they are starting to board the aircraft. ""Oh boy"" I said to myself and ""the journey of your life is beginning"" I thought to myself. I must have been judging it before I even boarded the plane which by the way had one of the cleanest salons I have ever seen. But their professional level service and quality shocked me since it was so much better of what anyone would have expected from a top airline. I mean a small Airline company of a small Eastern European country has reserved a spot in my top 5 air travel experiences. I wanted to make sure that I wasn't focusing on myself and was evaluating my opinions based on what I have been seeing around me. The crew didn't seem make a difference between passengers. Everyone seemed to be equally important whether they were French Azeri English American or Russian. I asked their hostesses for a bottle of water and some wine several times and I would get the same answer: ""Of course!"" When they were serving food I wasn't sure what they were serving. The hostess gave me a natural smile and showed me the samples of servings and explained what was in them. In major airlines that I have flown the crew would be as robotic as a person can get totally dehumanized. I felt culture in that although watching an original Hollywood movie with Turkish subtitles felt kind of odd. They must have understood one of them if not both. I know from my experience with airlines that no matter how big they get the only way to judge them stays the same - Quality of service (including security and assistance) is what counts.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Trevor Denham","Australia","2012-08-22","I have just completed my third trip Sydney-London in Business Class. Until this last trip I could not fault the airline but on the last trip on the Seoul-London sector things were different. As the whole trip from Sydney to London is during daylight hours I prefer to have the blinds up. On the Seoul-London sector the cabin crew insisted that blinds be lowered. I complained to the airline only to be told that the blinds are lowered to enable people to rest. Travelling to London from Sydney I get a nights sleep before the flight where I am expected to ""rest' then a night in a hotel in Seoul followed by a daylight flight to London where I am expected to ""rest"" again. I was informed that I could use my personal light to read if I wanted to. I would like to point out that after paying thousands of dollars to travel in Business Class do not expect to be treated like a child in Kindergarten being told when to sleep. I will add that it was only on this sector that I have ever had trouble with Asiana.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Alex Arnaout","United States","2012-08-20","ICN-LAX. Check-in was fast and efficient and ground staff gave good first impressions. Asiana's Incheon business lounge was luxurious with modern facilities however quite limited in food and beverage options. Lounge staff notified me of my flight time and escorted me to the boarding gates. Business class passengers are given priority boarding and lines were orderly and organised comparatively superior to American carriers. Meals served soon after take-off with Korean and Western options in three courses. Flight attendants frequently checked on the passengers with a delightful attitude and drinks were served multiple times. Seats were wide and comfortable as expected in a five star airline. A wide range of in-flight entertainment was available however was surprisingly not on-demand. Overall it was an enjoyable long haul flight and I will definitely fly with them again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Weix","Taiwan","2012-08-16","ORD-Seoul and on to Taipei but via EVA Airways. Asiana was superb except for the inflight entertainment. I couldn't believe the poor quality and options on an aircraft that had everything else right. Food and service excellent. Seats were not quite flat but I knew this going in and it was still easy to sleep. Lounge was Star- Alliance shared in Chicago and quite nice albeit small compared to the enormous one in Seoul which was pitiful - terrible food options limited beverages strange seating/lighting. Overall would fly them again.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","R Simon","Austria","2015-06-22","EDI-LCY on Embraer 190 operated by BA City Flyer in Economy – short domestic hop back to London City Airport. Flight departed on time but could not land at City due to high winds. Pilot tried twice but had to abort the landing and finally diverted to London Southend. During the whole time good information from the flight deck about what was going on. Once the plane landed in Southend, crew was well prepared giving out information during the disembarkation process about the options. Basically, passengers could use a coach to be organized by BA to LCY or people could opt to take public transport to London and have the costs reimbursed later. We opted for the Greater Anglia service to Liverpool Street Station which runs regularly and worked well for us. As for the regular service on board, full bar service and snacks were offered. FA’s were friendly. Service in Edinburgh was hassle free. We had no checked luggage and check in kiosks worked fine with no lines. Terraces Lounge in EDI was quite spacious and comfortable with some food and a nice selection of drinks. Excellent for a regional airport. Especially given the fact that the situation was weather related and clearly not BA’s fault, I felt that BA did everything possible to make the experience as hassle free as possible. Situations like these, when not everything goes as planned, tell a good airline apart from the rest.  While the actual reclaiming process over BA’s website took longer and was less straightforward than expected, it finally worked and the difficulties involved were related BA’s procedures and information regarding requirements posted on the website. However, the agents worked with us to finish the claim and were actually helpful during the process . (Oneworld Sapphire)","Embraer 190","FamilyLeisure","Economy","EDI to LCY","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Shanavas Valappil","United Arab Emirates","2014-04-27","Vienna to Dubai on 26th April 2014. I have to say the service and the crew were above expectations. It was a very pleasant surprise after my experiences flying different airlines. Their care for passengers was obvious very attentive and smiling crew throughout. The seats 2-3-2 combination with good amount of leg space overall it was a nice experience. I would definitely choose them for my next flight.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Danny Gräber","Israel","2014-04-19","April 2014 Tel Aviv - Vienna - Paris CDG and back. All flights operated with A321. The plane from Vienna to Paris was nearly 4 hours late (we were given a chocolate bar and mineral water at VIE). On the whole good service. On TLV-VIE and VIE-TLV routes meals are served. On European routes just a snack and drinks. On the VIE-TLV flight it was so warm and suffocating.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Fischer Felix","Austria","2014-04-16","Flight FRA-VIE the online check-in and the iPhone app was quite difficult to use. The flight was overbooked and due to that 20 minutes delayed. The Inflight Entertainment was just Austrian Airlines advertisement. Only the food was good because I ordered an Do&Co Menu. So I was a little bit surprised how poor Austrian Airlines could be because every time I flew Austrian before it was much better. So if this is Austrian's ""standard"" I can't recommend that.","","","Economy","","5.0","4.0","3.0","5.0","2.0","","","5.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Maria Carmen Bazurto Roldán","Germany","2013-03-18","Flight from Madrid via Bogota to Cartagena on March 10. Check-in staff at Madrid unfriendly I had only one bag with 23.8 kg and they made me remove exactly 0.8 kg otherwise I had to pay baggage excess. Departure on time but flight turbulent. No information that flight would be one hour longer than expected. Seat pitch poor. Food okay nothing special and small portions. Due to turbulence no drinks were served but we were not able to stand up due to seat belts sign being on for almost 8 of 11 hours flight. Dinner served before landing but in such a rush only water was served with it. Change of plane in Bogota change to domestic terminal with bus due to delay - less than an hour to reach the flight. Connecting flight on time crew a little bit arrogant and poor English skills. No food served on one hour flight! Only some coffee cheap juices or water. Positive: in seat screens even on the domestic flight but don't need this really. Bag did not arrive and had to pick it up at the airport no delivery to hotel offered!","","","Economy","","3.0","3.0","1.0","2.0","4.0","","","3.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Trevor Smith","United Kingdom","2013-03-13","LHR-MAD-BOG-PEI (return) 29 Jan and 6 Mar 2013. Suitcase checked straight through to destination both ways no customs check in Colombia. Departure level of new Bogota airport now operational and efficient. Uncomfortable 2-hour queue to have case contents briefly checked in Pereira airport on return leg. No electric fans or air-conditioning in the humid airport. Presented with another passenger's boarding card PEI-BOG and a surly attitude for the correct exchange. Bogota airport shop prices extortionate. LHR-MAD sector on Iberia: must pay for any food and drink. I had pre-booked special meals 6 weeks earlier BOG-MAD. Once on board the cabin crew made absolutely no effort to identify myself as recipient as had been my experience on many Europe - Far Eastern trips. It was a night flight with evening dinner and breakfast being served. On deplaning the chief steward showed me the diet printout with my correct name and seat number being one of only three and admitted it should have been served. Stewardess on my section claimed I had been 'asleep'.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","C Rostand","Brazil","2013-03-08","Round trip from Porto Alegre (POA) to Curitiba (CWB). Surprised with the high quality of services offered knowing it is a low-cost carrier. I spent R$240 (US$120) for the trip including all taxes. Check-in was very fast less than 5 minutes the plane was always on time and we arrived 20 minutes earlier than scheduled (on both legs). The plane an Embraer E195 (in both legs) was pretty quiet and Azul offered TV in real time with a lot of channels. Very clean and I liked the scheme 2-2 seats. Snacks (4 options) and drinks (5 options) offered FA's were polite and friendly. I will certainly fly Azul again.","","","Economy","","10.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Marcel van der Waal","Netherlands","2013-02-20","FOR-REC v.v. with Azul. Very convenient great 2/2-seater (195) 20 channels of TV. ""Azul Espaco"" brings more leg space for Euro 8 stewardesses professional and all on time. Outperforms many European airlines easily.","","","Economy","","9.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Marcelo Risoli","Brazil","2013-02-07","CNF-GRU on a E-195 pretty good quick flight and came with a simple snack very expensive due to holiday dates I also had an extra space seat which was pretty comfortable didn't want it but it was the only seat left available.","","","Economy","","9.0","","","","","","","1.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Sam Lingard","United States","2012-11-14","Ribeirao Preto to Belo Horizonte (Confins). I flew with them earlier today and was extremely impressed. I arrived at the small airport (RAO) early and got to watch 3 flights leave before mine. My flight pushed off on schedule. The flight was one of their new turboprops but it was very smooth and quiet even compared to most jet flights I have taken. Arrived 15 minutes early. Plenty of legroom. Drinks and snacks distributed promptly and efficiently. Staff very friendly. Check-in was extremely fast. Flight had no IFE but I'm pretty sure all their longer flights do (RAO-CNF is only 80 mins). One quick note. If you don't have a credit card issued in Brazil online booking or telephone booking probably not an option. Depending on your situation either swing by the airport to pay in person or book through a travel agency.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","G Bradford","Australia","2012-08-13","London - Seoul and Seoul - Sydney both on Boeing 777. Overall pretty good. Leg room seemed better than most staff were generally friendly and helpful and food was perfectly acceptable. Biggest let down was the in-flight entertainment system. You had a very limited choice of films and you couldn't select start time etc they were just on when they were on. Screen quality etc was also very poor. Might seem like a relatively small thing but on what was effectively a 24 hour flight it was a bit of an issue and not what I expected from a 5* airline. That said overall I think they represented decent value for money and would certainly consider them again.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Kitayaporn","Thailand","2012-08-13","BKK-ICN-JFK and SEA-ICN-BKK. All were excellent very attentive flight ground staff & flight attendants. The aircraft was clean and well maintained (some reservation to the old B767 between ICN-BKK but they are still clean). Meals and drinks are excellent. I am also impressed that when I arrived in BKK and forgot my medication box on the aircraft they still can track me and had it returned.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Colin Pay","United Kingdom","2015-06-12","LCY-FRA on E190. Great aircraft for these short flights, 2x2 seating, plenty of room for carry on bags plus a beer and a snack. What's not to like. Flight on time.","E190","Business","Economy","LCY-FRA","10.0","5.0","5.0","5.0","","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Gibbons Helen","United Kingdom","2014-10-12","RTM-LCY. The lunchtime flight departed Rotterdam precisely on time. The aircraft has 2x2 seating with sufficient underseat space for hand luggage and a table big enough to work on with a laptop. Although small the Embraer 170 aircraft newly deployed on this route feels agile spacious and comfortable. Despite rough weather on the approach into LCY the flight arrived ahead of schedule. Service on board was highly professional with all passengers receiving complimentary drinks and snacks. The RTM-LCY service is a great way to avoid the crowds and queues of Heathrow and Schiphol.","","","Economy","","9.0","5.0","5.0","4.0","","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Mark Ackery","United States","2014-04-04","Used Austrian because Lufthansa went on strike and I have to say I loved Austrian. B777-200 JFK-VIE in seat 9K. Single seat and very comfortable. Food was outstanding as were the crew. The chef onboard is a great touch and the flight went quite fast. Then A320 VIE-LHR and again more of the great food and service with a smile. I will recommend Austrian as the service was better than Lufthansa. The only drawback was the entertainment - poor outdated games and not much else.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Smits","Netherlands","2014-04-03","BKK-VIE. B777-200 with 10 seats across in a 3-4-3 configuration seat width was seriously reduced. This is the most uncomfortable flight in my life. The seats are very bad.","","","Economy","","2.0","1.0","3.0","3.0","4.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","F Bertoni","Italy","2014-04-01","Milan-Vienna-Milan. A319s clean and well-presented. Fair cabin crew poor selection of food (just a snack served) great selection of beverages and spirits. I still think the new Recaro seats are comfortable somebody else would argue on that. On the way back to Milan the flight was overbooked. Was supposed to spend a night more in Vienna but they finally managed a seat for me. Austrian is a good airline to fly with. Was by the way impressed with the new Terminal 3 at Vienna Airport: amazing one and the free-wifi is much appreciated.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Tydeman","United Kingdom","2013-02-25","Took various international and domestic flights with Avianca in February and was mostly very impressed. Good IFE fairly good food and quite helpful cabin crew (though not entirely smiley). Even had IFE on jet-based domestic flights so was able to keep entertained with Solitaire! Seating very comfortable on domestic legs but tight on international flights. Competing with Iberia probably keeps standards low on flights out of Madrid. Most flights on time though on two of the domestic flights one of our group's luggage went missing (though was sent on soon after). Am not convinced we will be able to check in online for our Cartegena to Bogota to Madrid flights but we will see and I will review those legs separately.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Gustavo A Tamayo","Colombia","2013-02-04","Very good service. BOG-JFK-BOG. Aircraft A330 brand new. Crew members very helpful and polite. Food was good. Business class seats very comfortable and on board service very good. Check in at the counters fast and efficient. I have flown other airlines all over the world but this one is for me among the best in the scale of services they offer.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Luc Mellaerts","Belgium","2013-01-30","SDQ-BOG-CCS-BOG-SDQ. A320/330 Business class. A320 interior clean and comfy. A330 worn out and 170 degrees flat seats not important on 1.5 hr flight. Food is not the best. Only one choice pasta on all sectors no wine or spirit list. Crew polite but not really interested and very poor English. As far as lounges are concerned its a farce. The Bogota lounge is a section of the departure haul. No wine no spirits a few cheap sandwiches and a little fridge with a couple of beers. The fridge was locked and does not unlock till after 4pm. Unbelievable. CCS - no lounge. Will not use them anymore.","","","Business Class","","5.0","4.0","3.0","2.0","5.0","","","2.0","0"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Marcel van der Waal","Netherlands","2012-08-22","Porte Alegre - Fortaleza (through Campinas): all flights cancelled in Porte Alegre due to fog in Campinas: that can happen but Azul had no idea how to organize this. They first had us wait 4 hours saying we would be on the next plane but a lie: no planes coming-in/going-out. They had no idea when we could fly and they just sent us away: ""maybe in 2 or 3 days try tomorrow"". Their hub in Campinas is total chaos. Only good thing is their planes are nice 2-2 seaters but that does not compensate their chaos. Don't be fooled by their cheaper rates: is not worth the delays and other mess.","","","Economy","","2.0","","","","","","","1.0","0"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Marcelo Gruman","Brazil","2012-06-24","SDU-POA-SDU. Flights on time free snacks and beverages courteous and attentive cabin crew comfortable leather seats. No complaints at all would definitely fly AZUL again.","","","Economy","","10.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","J Bastos","Brazil","2012-06-04","VCP-SJP. Although its a LCC its no nonsense approach makes it a good choice. No hidden fees no charges for beverages snacks and luggage. Check-in was fast and easy. Boarding was hassle free although VCP has no bridges and it took 10 minutes by bus to arrive at the remote position of the brand new ATR 72-600. Plane was clean and cabin crew welcoming and very courteous. Doors were closed at 18.50 and plane took off at 19.10 slightly behind schedule. Captain made announcements before take-off and came back before landing with more information. Arrival was on time. I certainly recommend Azul.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Spooner","United Kingdom","2012-08-12","LHR-ICN and ICN-SYD. Both flights onboard 777-200ERs. Asiana is a great airline in my opinion but the lack of AVOD is not really acceptable in 2012! (I wouldn't fly this airline long haul unless on board 747 no power points or AVOD in economy otherwise). However friendly staff and great food is why this airline still deserves its 5 star rating.","","","Economy","","5.0","4.0","5.0","5.0","1.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Peter Britain","Australia","2012-08-06","JFK-ICN in first. Lounge at JFK joint Star Alliance business and not all that good. Once on board everything changed. Nice clean 777 with good full flat beds. Attentive pleasant cabin crew who could not be faulted. Food wine and AVOD what one would expect of a five a five star airline. Will certainly fly with them again.","","","First Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","H Chana","Canada","2012-08-01","Vancouver to Delhi via LAX - Vancouver to Los Angeles on Air Canada E90 and Los Angeles to New Delhi on Asiana Airlines Boeing 777 and Airbus 330 respectively. What a difference between Air Canada and Asiana airlines service! All flights were on time. I had to buy food on Air Canada. The cabin crew appeared bored and tired on Air Canada flight. IFE was very good. I took shuttle from domestic terminal to international terminal. Asiana airlines ground personnel were very friendly and helpful. The flight from LAX to ICN was a midnight flight on Boeing 777. IFE was good with variety of movies and shows. Drinks were served 30 minutes after the flight followed by meal (dinner and lunch). Snacks were provided throughout the flight. Airbus 330 was used for Flight from ICN to Delhi . Cabin was clean. Flight attendants were very friendly and attentive. Two meals were served on this flight.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","David Griffiths","United Kingdom","2014-09-09","EDI-LCY on 31/08/14 and LCY-EDI on 03/09/14. The flights both ways on Embraer 190s were excellent but BA's customer service at LCY was less than impressive. There had been issues with low visibility at LCY on the morning of 03/09. After checking in at one of the machines I was walking past the BA customer service desk and noticed that two employees were sitting chatting to each other. I approached them and once they'd actually stopped chatting I asked if there was likely to be a delay to BA8716. Them: ""What makes you think it might be delayed?"" Me: ""Well there were lots of inbound delays earlier today"". Them: ""Not got a clue"". No I'm not making that up. As it turned out BA8716 left bang on time and I have no complaint on that score but being told that customer service ""haven't a clue"" about the departure time of a flight due out in a little over an hour really isn't good enough.","","","Economy","","8.0","5.0","4.0","3.0","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","M Staxenius","United Kingdom","2014-09-01","Used BA frequently to Frankfurt the last 6 months. Really friendly staff. Seats or OK given that I’m 6'7"". Price is OK and it is value for money. Also travelling in an out of LCY rather than Heathrow is a bonus. No M25!","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Colin Pay","United Kingdom","2014-06-04","AMS-LCY on EMB190. These aircraft's are great for European flights 2x2 seating plenty of leg room. Good service beer and snack on 40 minute flight. London City is a breeze at Victoria station within 30 minutes of landing.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Hardee Sabir","Denmark","2014-03-28","Took CPH-EBL-CPH. Extremely satisfied with the trip everything went as it should on time. Very nice staff.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Georgios Vrontos","Greece","2014-03-27","TXL-VIE-ATH on A320 if you expect to eat better brink your own sandwich. The ordered meal is expensive from €15. Also on the long flights you have to pay €5 for amenities kit. Why bother to fly with them. The cabin was clean and both flights were on time.","","","Economy","","2.0","4.0","4.0","1.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Mayr","Austria","2014-03-10","VIE-DME-VIE both flights on A320. Cabin spotless and seats very comfortable with good leg space. FA's friendly and helpful. We got a full meal on both flight (pasta and a dessert) and drink service including coffee. Flights left and arrived on time. The experience with Austrian was very positive and nice. The flight times to Moscow are good only complaint is Domodedovo Airport (very crowded) but that's not Austrian's fault.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Davide Greco","Italy","2013-01-23","3 legs with them: UIO-BOG (operated by AeroGal) and BOG-MDE-BOG. Everything okay in the air with nice planes (A320) smiling crews and overall a good service. Late arrival in Medellin due to foggy conditions. Problems start on the ground: I had to change my return ticket from Medellin and this was easily done in less than 5 minutes but was told I should pay the USD 40 modification fee in Medellin. Upon arrival in MDE I directly went to the ticket counter in the departure hall. After one hour in line I decided to leave. Later in the afternoon I found another Avianca office in Medellin - another 45 minutes before I could talk with an employee. My simple operation took 20 minutes. Never had such an experience before with any of the many airlines I have flown . My final rate is 8 for the air service and 3 for the ground service that they should absolutely improve or they are going to loose many customers including myself in the future.","","","Economy","","5.0","3.0","1.0","3.0","0.0","","","4.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Michel Perrin","Brazil","2013-01-07","SSA-SDU on Friday Jan 4. Brand new A320. Great IFE for a 1hr 40 min flight. Hot sandwiches. Good beverages. Smiles from the crew. Expensive ticket but much cheaper than the competition.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Jose Mauricio Montoya","United States","2012-12-12","Flew JFK-BOG-GRU on an Avianca's A330 and other then the fantastic fare appearance of the aircraft and warm attitude of the crew it is not worth flying Business Class. The seat is extremely uncomfortable if you try to sleep and the lack of international standards in service makes you wonder why didn't you fly coach! Again the crew cannot be nicer but their disregard for the basic concepts of business class service could be amusing if they did not include things such as not picking up glasses before landing and the way they serve meals.","","","Business Class","","2.0","1.0","2.0","4.0","5.0","","","1.0","0"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Jose Bastos","Brazil","2012-03-15","SJP-VCP on ATR72. Web check-in customer friendly including seat choice. Boarding well organised and well conducted by friendly ground staff. Plane was brand new and seat pitch ok however seats are very thin and narrow. Cabin service adequate for the journey with water juices and 4 different snacks. Cabin crew were charming and flight deck informative. Here we have a case of low cost but high quality.","","","Economy","","9.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Rafael Eberhardt","Brazil","2011-07-06","VCP-JPA return. The usual thing with Azul: great flight great aircraft excellent crew good IFE (not as good as international carriers but much better than other airlines flying domestic routes in Brasil). For only R$20 (about USD12.5) got an upgrade to Premium Economy and it made a great difference since it's an evening 3 hrs flight. Also the buses linking VCP (about 100km from Sao Paulo) to downtown are great and the ride probably takes less time than a taxi to GRU. Only thing that needs to improve are the snacks a sandwich (even a cold one) would fit better for long routes like this one.","","","Economy","","9.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","Fernando Nagy","Brazil","2011-06-05","Azul has become my first choice on Brazilian domestic flights. New Embraer ERJ 170 and ERJ 190 with personal entertainment in most of them. The leather seats are very comfortable and with good space. Just after the take-off free soft drinks and snacks are available. The crew are outstanding.","","","Economy","","8.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","N Junzo","Brazil","2011-05-21","SDU-VCP on Embraer 190. Azul has brought to Brazilian market some items other domestic airlines had long forg0tten: good seats reasonable legroom individual IFE (satellite TV) and courteous and efficient service. New fleet of Embraer E-Jets is a plus.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Helen Sinnett","Australia","2012-07-31","SYD-ICN return. Second time flying with them this time for a business trip. Priority boarding for business class passengers and flight attendants attentively directed me to my seat and were visible throughout the entire flight to check on passengers or to serve drinks. Food was served in three course meals with Korean or Western options. Highlight was the quality selections of wine on offer for business passengers and were the best I have experienced in-flight. Seats were comfortable and wide however they were not lie-flat though they reclined enough to sleep well. In-flight entertainment was good for me and in-flight shopping was a breeze.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Steven Le","United States","2012-07-22","SEA-ICN (July 17th) + ICN-SGN (July 18th) This was my third time flying Asiana. The flight crew was very polite entertainment system had a great selection of movies takeoff and landing was good and the flight was smooth overall! I really appreciated the drinks that the flight crew brought us every 20 minutes or so starting at the middle of the flight! ICN-SGN was somewhat less desirable. We scrambled from security and nearly missed the connecting flight but the airport crew was very kind and let me and about 30 others through. The Boeing 777 was very cramped and I was stuck in the middle seat the entertainment system was aged and it was really hard to sleep so the flight seemed much longer than SEA-ICN.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Kim","United States","2012-07-22","NRT-ICN ICN-HND. Miles were used on this trip with Asiana. There was a last minute aircraft change thus my allocated seat was no longer available. Leg space felt a bit cramped on the A330 aircraft but not sure if its due to me having flown for so long already and just weary of sitting. Food was fine and service was as good as it can get on a short 2.5 hour flight. I've flown with Asiana many times in the past so I pretty much knew what to expect but I never grow tired of how thorough they are with their in flight service.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Dan Ross","United Kingdom","2014-06-01","LCY-GLA/EDI-LCY - UK Domestic (there is one class only on UK Domestic flights). LCY is a favourite airport but having to tag your own bag before getting to the check in desk is annoying. Great smiling crews on both legs but the EDI crew were particularly very happy and jovial not bad considering it was a Sunday lunchtime flight down. Love the Embraer jets for the 2-2 seating which makes for a comfortable journey. On time departures and arrivals on both flights. Seating good and space adequate. Drinks and snacks ok but for the lunch time return it would have been nicer to have had a wrap or sandwich instead of just a small packet of crisps or cookies - although the Lilly O'Brien's chocolate shortbread was rather decadent! Well done BA!","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Helen Gibbons","United Kingdom","2014-05-28","RTM-LCY. Short 40-minute flight in Saab 2000 turboprop operated by Eastern Airways. 1+2 seating with good seat pitch. Boarded by bus. In-flight service was to BA standard: full meal tray for Club pax drinks and snacks for Economy. No cabin separation. Limited bin space for bags but enough under-seat space. Only discernible non-BA feature was ban on mobiles throughout flight. Good value.","","","Economy","","8.0","5.0","5.0","4.0","","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Thomas","Austria","2014-03-06","Vienna-Washington-Vienna. Seat allocation for all transatlantic and onward US flights was possible several weeks in advance. Check-in at Vienna airport could be faster. The new all-flat seats are very comfortable. Excellent food nice wine and drinks selection. Very attentive service even though the flight was operated by not so experienced Tyrolean Airways crew. Online entertainment system is very much ok although the selection of movies and games could be wider. Flights were on time or ahead of time new plane meticulously clean. Good selection of food and drinks in the lounges at Vienna and Washington Dulles.","","","Business Class","","9.0","5.0","4.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","V Tomeva","Bulgaria","2014-03-04","14 Feb 2014 flight from Vienna to Sofia was not only delayed for nearly 3 hours but the aircraft was not in the best condition to fly. 28 Feb 2014 flight Pristina - Vienna despite of timely departure at 15.00 hrs instead of landing 16.45 hrs as planned landed 16.58 hrs. I had a connecting flight to London at 17.15 and was expecting that ground service would take care of passengers. Instead everyone to whom I addressed my request for assistance to speed up the transfer as I did not have checked in luggage were being extremely unhelpful. Unfortunately Austrian airlines and Vienna airport have kind of monopoly over the connections and destination in this part of Europe so one has to live with their way of talking to customers.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","N Junzo","Brazil","2012-11-16","BSB-GRU in A320. No thrills reasonable legroom good individual IFE system for a domestic route. Would be a good option if the company had a more robust network and consistent and reliable services.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","S Ramirez","Germany","2012-11-15","Cali-Bogota-Barcelona. Disappointed by Avianca this time. Check-in at Cali airport chaotic extremely slow service and employee at counter robotic. Changed our previous pre-selected seats without comment. Cali-Bogota delayed 30 minutes arrival at Bogota at domestic Puente Aereo. 20 mins waiting time for bus transfer to international terminal. Fortunately we had 3.5 hrs connecting time less is too tight! Long queues at emigration. Plane Bogota-Barcelona full. New A330-200 but not very well maintained - seats and carpet had stains trash in seat pocket. Some staff friendly others were not and uninterested. No help placing handbags in the bins. Inflight service mediocre. Food quality bad (chicken was dry and rice tasteless) only plastic cutlery. Beverage service average. Poor headphone quality and also uncomfortable so it was not a great entertainment experience. Recommend to bring own headphones. After meal service crew disappeared drinks only upon request during the night. Very bad breakfast before landing served in a hurry 1 hour prior to land coffee was a shame for a Colombian airline. Seats uncomfortable for such a long flight. Entertainment box under the seat took me precious legroom. Staff at de-boarding tired and not so friendly. All in all average experience imagined service and comfort would be better. Customer service and food quality and quantity should be improved.","","","Economy","","3.0","2.0","2.0","2.0","3.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","A Vasquez","Colombia","2012-11-12","Flew BOG-MAD and BCN-BOG Business cabin both ways on time excellent service by very nice flight attendants good food. Very satisfied by their quality.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","R Tsvetcoff","Brazil","2011-05-17","Comfortable seats nice service. The only downside was the long delay (CNF-SSA) but staff explained everything and I got a free lunch.","","","Economy","","8.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","G Bergara","Brazil","2011-03-21","VCP-SDU return. Both flights on time check easy website easy to use nice new plane with lively interior. Great FA's both ways plenty of snacks to choose from great price. Only downpoint is that wi-fi was not working at the bus from São Paulo-VCP.","","","Economy","","10.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","P Castro","Brazil","2011-03-19","Generally speaking they offer excellent service for flights within Brazil and are a great alternative to TAM. Flights normally on time there's a good choice of free snacks and soft drinks and if you book in advance they're good value. Their hub at VCP is very convenient if you live outside of Sao Paulo city although it's now quite crowded and specially very difficult to park.","","","Economy","","8.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Martin Hornlimann","Australia","2012-07-17","I travelled SYD-ICN-SEA/SFO-ICN-SYD. Fantastic service excellent attentive crew on all flights. SFO-ICN on a B777 with the new seats which are fantastic slept 9 hours. Transferring to the older style seats on the B777 to SYD was a real step backwards but the crew and service made up for it.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Donald Woods","United States","2012-07-16","From PVG to ICN (approximately 2 hours) the crew served a full-course lunch with a choice of Korean or Western entrees salad roll and chocolate mousse. They had it served offered second cups of coffee or tea cleaned it all up and had the plane ready for descent. All of this done with genuine politeness. My long trip from ICN to SEA was the same pleasant experience.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","W Kim","Australia","2012-07-15","SYD-ICN return. Pleasing long haul flights on both legs. Cabin crew were very professional. They were attentive and visible throughout the flight. Soon after take-off food was served. Quality is good especially the Western option though Korean also seemed nice. IFE was alright for me and a wide range seemed available. Seats were nice and wide at 34 inches with plenty of leg room so overnight flight was not a problem. Overall the service of this airline is impeccable and I will definitely travel with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Hugh Thomas","United Kingdom","2014-01-14","AGP to LCY one-way. I occasionally upgrade to Business Class to get lounge access and - most important for me - more space. The E190 which BA Cityflyer operates on this route has good seat pitch and comfortable seats but the 2x2 arrangement means that you'll be sitting next to someone on a busy flight which mine was (I was travelling alone). I have no complaints about the service and the food though I'd mention that I was the third person to be served the meal and the last person to have a choice. The lounge at Malaga is spacious and plenty to drink but little food. and the Wi-Fi didn't work. Not a bad experience overall but the lack of space in Business was a major disappointment and I won't be using again if travelling alone.","","","Business Class","","6.0","3.0","5.0","5.0","","","","3.0","0"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","R Gordon","United Kingdom","2013-10-25","Flew on new BA route to Granada from LCY on 6 Sep. Appalling organisation at the check-in area. Total chaos. Stood in bag drop queue for solid 30 minutes. Slow security resulted in nearly missing flight despite being at airport well over an hour before departure.. Pouring with rain - no air bridge - we boarded plane to be told by pilot that the airport system to calculate weight of bags had failed and he was doing it manually. He was a bit concerned as we near our maximum weight. Hardly reassuring. Plane eventually took off 50 minutes late and faced strong head winds through France resulting in an hour's delay vs hour landing time. Crew made up for it by offering excellent service. Flight back much better - still an hour late but less people and totally relaxing. Inflight catering much better than LGW.","","","Economy","","7.0","5.0","4.0","4.0","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Roger Stone","Australia","2013-10-25","FRA-LCY-FRA on excellent BA Cityflyer - what a pleasant experience! flights in Business/Club Europe fairly lightly booked and very good value if one chooses carefully. Meals wine and close to on-time performance out of Docklands (which is such a classy little airport in downtown London) made for such a better experience than slogging through Heathrow. I enjoy the smaller Embraer aircraft and sense of personal service on BA Cityflyer.","","","Business Class","","9.0","4.0","5.0","4.0","","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Jill Gunter","United Kingdom","2013-09-16","Flew economy from London City to Mahon Menorca on 6th Sept. Flight was overbooked so some people got bumped off and flight was delayed 1 hr 30 mins whilst they tried to sort it all out. Had to stand in very crowded gate area whilst this was going on. Staff attitude was appalling and they told a different story re overbooking to the one the pilot gave on the plane - so who was telling the truth? On arrival in Mahon discovered our luggage had never been put on the plane. Luggage was then supposed to arrive the following day but this was cancelled and it was then moved to yet another flight and didn't arrive in Mahon until late Sunday night. However still wasn't delivered to our hotel until Monday night at 8.30pm. First trip with BA since early 90s and vowed then not to use BA again as the flight was so bad surly unhelpful crew etc. We fly at least 3 or more times a year and find that Middle East airlines and Virgin are far far better in terms of customer service.","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","D Groechel","Switzerland","2014-03-04","IST-VIE-ZRH in Business Class. Ticket was issued by Swiss. Couldn't online check in the day before. So at Check In at Istanbul Airport I learnt there was a problem with my ticket. Therefore after cancelling my ticket and issuing a new one at the check in counter which took almost 2 hours they just downgraded me to Economy Class by mistake. Not enough time to re-issue the ticket as boarding had already started and I had to rush to the gate. They promised me they would have it fixed. Arriving at the gate the agent didn't know anything about it and could not fix it. They told me they would fix it in Vienna for my connecting flight into Zurich. So I had to fly Economy Class but had paid the business class fare. Arriving in Vienna I learned that business class for my connection flight was booked out so I had to continue in Economy. Shows clearly Austrian is seriously not caring about business class customers. Never again with this unorganized airline!","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Rejchrt","United Kingdom","2014-03-03","OS456/25 LHR-VIE-BKK and OS 26/451 BKK-VIE-LHR. New Business class seats allow a decent sleep IFE selection is not great. BKK-VIE the headsets were collected in after the arrival video was shown about an hour prior to landing then the video restarted so I missed the end of the film I was watching. Second meal service (breakfast) has small portion sizes flew this airline and class recently on the NRT route and vastly better service and more professional crew. Short connection times at VIE make this a fast route. Worst experience is the seating on OS25. Premium Miles & More customers are usually reserved seats in rows 1 and 3. This works fine except when the airline uses row 2 for families with small children or upgrades. Sleep was made difficult on OS25 by shouting at their children to control them and shouting at each other audible across 2 aisles. No re-seating available as this flight always seems to be full or over-sold. Washrooms could do with a refit on all Austrian aircraft.","","","Business Class","","7.0","0.0","3.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Adam Muller","Slovakia","2014-02-25","VIE-AMS one way bought just few days before departure so quite expensive. Long bus ride from terminal 3 to somewhere in the middle of Vienna airport to board an old Fokker 100. I don't mind flying unusual types of aircraft's but given the engine configuration of Fokker (rear mounted engine) and the fact that I was seated in the 3rd from the back means it was extremely noisy thorough the entire flight. What bothered me the most was that the seats do not have any moveable headrests. Seat pitch poor but unfortunately that is typical to all intra-Europe economy today. Inedible snack and one round of drinks offered during the flight.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Juan Acosta","United States","2012-11-05","JFK-BOG-Bucaramanga (round trip). Trips went fine with the exception of a 3 hr delay going from JFK-BOG and had to take the 5pm plane to Bucaramanga the trip back home was better than last year! Both flights on time food great and staff friendly and helpful!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","A Pernett","Colombia","2012-10-30","BAQ-MEX. With one stop in BOG to change planes. A319 from Barranquilla (BAQ) to Bogotá (BOG). Quick flight nice service only beverages in that short flight. Arrived to Bogotá Puente Aéreo is a chaos. Connecting flight on time. Long queue in emigration but not so annoying. Staff friendly on gate. Inflight service attentive and nice. Lunch was delicious with a good selection of beverages and coffee. The only drawback was IFE not good sound. Seats must improve for a flight of 4 hours. Will use them again.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Reyes","Colombia","2012-10-12","J Class flight BOG-BCN. New aircraft (A33-200) good seating although not lie-flat nice comforter but tiny economy class-like pillows. Crew helpful and attentive offered preflight drinks (a decent Chilean sparkling and coconut lemonade) good quality amenity and sleeping kits and food and beverage menu The only disappointment was food. Very poor sausage canapés and shrimp ""ceviche"" and as a main course a horrible dish of chicken legs in a kind of passion fruit sauce or a hard over-cooked pepper steak. Good beverage offer the wine list has improved. Overall a nice and very punctual flight.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","W Nassu","Brazil","2011-01-25","VCP-CWB. FA's friendly new airplanes and nice 2x2 configuration. Great price/value. The food was ok - its a low cost airline. On 30 minute flight offered 4 options of snack. Soft drinks handed in 350ml cans and the plastic cups. Onboard entertainment was zero.","","","Economy","","9.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","H Wulf","Netherlands","2010-03-12","Salvador-Navegantes via Campinas excellent onboard service very comfortable seats connection was perfect all flights on time. Last but not least a good value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","M Seidner","Brazil","2010-02-11","Have flown multiple times between Rio de Janeiro and Porto Alegre Brazil. Excellent service friendly staff and comfortable and new planes. Website easy to use with great pricing and promotions. Also pet friendly - small pets can fly in the cabin! Best part if they fly from Rio's Santos Dumont airport - much closer and easier access than Rio's Tom Jobin Airport (GIG).","","","Economy","","10.0","","","","","","","4.0","1"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","D Leak","United States","2013-05-04","I had a 9:10 flight out of Ft. Lauderdale FL to Nassau Bahamas on May 1 2013. The flight was 5 hours delayed without any explanation by the staff. In addition the attitudes of the personnel was unbelievable their apologies came only after it was mentioned that they did not apologize and when the flight finally was boarding they attempted to scold and belittle the passengers. On the returning flight the flight is still delayed. My flight was suppose to leave at 345 pm it is now 930pm I am still sitting in the airport with no idea when I will be leaving the Bahamas to get back to Florida. This is absolutely a night mare. Never again will I travel with Bahamas Air.","","","Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","B Goode","United States","2012-07-04","I just returned to SFO from BKK traveling through ICN. I had heard that they were a good airline but they exceeded my expectations. I flew business class and had a great lay flat seat for the long haul leg from SFO to SEL. Seats from ICN to BKK did not lay flat but offered enough of a recline to actually sleep on. The service from the crew was outstanding! I honestly have not had better service on a plane. I had a lengthy layover in ICN and the lounge was good but not great. ICN airport is good to transfer through as it is modern clean and efficient.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","W Brandoe","United Kingdom","2012-07-03","LHR-ICN and back. Cocoon seats and no VOD meant a pretty dire flight comfort wise. Although food was excellent - Korean main meal both ways-the return flight seemed endless. Not a patch on QS seat of my last flight. Crew was great but the overall impression was anything but 5 star.","","","Business Class","","4.0","3.0","5.0","5.0","1.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Imhof","Australia","2012-07-02","26 June 2012. Flight Seoul Incheon - Bangkok. I travel at least 200'000 miles per year and always in business class with Star Alliance partners. This flight however was disappointing the plane an old 777 had old seats and the entertainment system was from the last century not what I expected from this airline. The staff was pleasant but the food was not up to standard.","","","Business Class","","5.0","3.0","4.0","3.0","2.0","","","3.0","0"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Mike Palmer","United Kingdom","2013-09-12","LCY to Mahon in Euro Traveller. On time arrivals and early departures in both directions. The E190 is a great plane with comfy seats and great leg room. Cabin staff were competent and polite and nothing else. Unfortunately the food offering on the O/W leg has been reduced from a cooked breakfast (0945 departure) to a tiny roll (Tuna Tuna or Tuna) and a one fingered kitkat. (Chicken chicken or chicken on the return). One bar service in both directions but a second drink provided when asked for. Its a shame the Mahon route isn't all year round but it continues to provide a great way to start and finish a holiday in Menorca.","","","Economy","","9.0","5.0","3.0","2.0","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","G Cusick","United Kingdom","2013-08-26","Flew out of LCY to Menorca on 9th August and back on 23rd August. Excellent service and fantastic legroom in euro traveller. All the benefits of free hold luggage and good hand luggage allowance. On board snack and drink also supplied within ticket price.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Dan Ross","United Kingdom","2013-07-01","LCY-BCN-LCY. on CE. I love LCY as you don't have to walk for miles. You come off the DLR down to the check in desk. Because we were flying Club Europe we were able to the use the dedicated check in desk so that was quick. Security was very quick and friendly. They seem to have even more security zones than my last trip. No lounges at LCY. Boarding was on time but no priority for CE pax or OW elites. However given as they board from the back and front of the plane it didn't mater. On board the 2 crew worked hard delivering the breakfast meals out to a full plane load. Nice product but the eggs were are bit crumbly. Arrived on time but bags took a while to come out with no priority. Return journey from BCN was good. Check in a breeze. Sala Miro lounge to wait in but being on the cusp of lunch there wasn't much in the way of fresh food about. Boarding was done by cabin/status. Not as full as before - 6 in CE only. Both meal options were salads ie fish or meat on rocket with some other little bits. Could have done with more leaves and some vegetables! Dessert was some cream concoction imitating an Eton mess. The crew were good and even offered their meal to a pax that didn't fancy the options. Bags at City came out in some order ie some priority bags then standard then a few more priority. Still a quick airport to exit. Shame BA is cancelling the LCY - BCN flights from August. I hope they bring them back.","","","Business Class","","10.0","5.0","5.0","3.0","","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","D Moore","United Kingdom","2014-02-17","Flew LHR-VIE-BKK return on a full fare business class ticket that cost over 3000 euro. Was astonished to discover that Austrian do not provide fast track immigration pass at BKK where queues at the general passport control can often be very long. They provide on the flight back to VIE but not on arrival at BKK. Spoke to the purser who actually denied knowledge of a fast track system? There is inconsistency within the LH group in this regard. I have generally received a pass when arriving into BKK on Swiss but not recently on LH. Shoddy service to premium passengers and I suspect yet another example of cost cutting. The flights themselves were ok and more or less on schedule. I found the dinner service on the long haul sectors to be disorganised and too time consuming at a time when most passengers need to avail of the flat but claustrophobic flat beds.","","","Business Class","","6.0","3.0","3.0","4.0","4.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Blizard","United Kingdom","2014-01-07","LHR-VIE-DXB. Flight from London left 55 minutes late so very little time to connect. Was hot and a bit tired when boarding the Vienna to Dubai flight for a Business Class sector. Asked on entrance if I could have some water. Not one of the four members of staff offered to help and one crew member said you'll have to go to the front galley to get one. In Business Class I was stunned. Asked at my seat and was told there are bottles at every seat. None at any seat because they had forgotten to put them out. They served a drink snack packet but they did not have a drinks service. Then came the food with a drinks service. Very strange for Business Class. The crew were miserable false cold smiles and they were clearly Tyrolean Charter Crew and not used to dealing with scheduled passengers on a route like Vienna to Dubai in Business Class. The Business Class seat was lie flat but the whole surround was very plastic and cheap. The table needed Einstein's brain to open and close it back into the seat. Finally our baggage did not arrive at Dubai so clearly the 09.05 ex London flight connection will always miss baggage transfer to the Dubai service. We arrived 24th December and our baggage arrived Christmas Day at 16.00 hours. In Business Class on the return flight the breakfast served was quite disgraceful and I couldn't eat any of it except for the fresh fruit. The worst meal I have had in Business Class on any flight in 46 years of travelling. Do not travel with this airline.","","","Business Class","","2.0","4.0","1.0","2.0","0.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Michael Filnhals","Austria","2014-01-03","VIE-HAM-VIE. Outbound flight on Dec 31st return on Jan 2nd. Flight to Hamburg was delayed due to technical reasons for more than two hours. No information about the delay were given at the check-in. Passengers were informed about the delay 10 minutes before the scheduled departure. They refused to book us on an earlier flight and very unprofessional staff at the lounge. C-Class lounge was clean and calm but in the morning a very limited choice of food and beverages. We were bussed to the plane very old F 100 outgoing to Hamburg. Breakfast in C- Class was ridiculous panini was served with a cold! egg omelette. Cabin attendants did their job but no smile at all. Our luggage in Hamburg was the last on the belt even it was marked with the priority label. Evening flight back to Vienna left 10 minutes late; they served a very tasteless pasta with salad. Arrived in Vienna ontime but again no priority handling for the luggage. I cannot share the good reviews of other travellers of OS C-class in Europe. I will not choose them again for European flights in Business. Disappointing!","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Giuseppe Sironi","United Kingdom","2012-08-28","We flew from Orlando to Rio de Janeiro with a change of planes in Bogota. In Orlando the business check in counter had no attendant so someone from the economy class came to assist us. We were also told that there was no business lounge in the terminal. Seats on the A319 did not recline and the food and beverage were of mediocre quality. We arrived in Bogota and the VIP business lounge was almost full. Very poor quality food being served and in the male toilets one was out of order and the other was filthy so I used the toilet outside the business lounge. The flight from Bogota to Rio was on the same kind of plane the A319: no decent reclining seats and the most annoying announcements that lasted all night long and did not allow you to sleep. They even woke us up in the middle of the night reminding us that you could not use mobile phones on the plane.","","","Business Class","","2.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","L Morgan","United Kingdom","2012-08-01","GIG-GRU: It's a shame Avianca aren't more of a presence in the Brazilian market; for this short hop I paid just over £25 one week before travel - far less than TAM Gol Webjet and Azul were all offering - and this included a 25kg piece of hold luggage plus food/drink on a flight little over 40 minutes. Possibly the fastest check-in security and boarding I've experienced and a more generous amount of legroom than other carriers. We got an old Fokker 100 on this route which despite showing a few signs of its age was very comfortable and smooth throughout. The cabin crew were all smiley and pleasant and served everyone promptly and we were reunited with our baggage all of 10 minutes after getting off the plane. A flight this long usually isn't worth writing about but if you're travelling domestically in Brazil check them out!","","","Economy","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","G Sahid","Colombia","2012-07-15","BCN-BOG: Great service in flight we left on time from Barcelona and arrived early to Bogota. The plane A330 was in immaculate condition. Throughout the whole flight there was open bar in the rear part of the plane. Meal was good and the great service by a friendly crew.","","","Economy","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","A Telega","Poland","2012-07-15","BOG-MDE PEI-BOG BOG-MDE MDE-BOG - All flights excellent service. Especially after a long haul flight from Europe with Iberia. Beverage and snack offering very good compared to European connections. Very friendly staff even though some didn't speak English. I would strongly recommend.","","","Economy","","10.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","A Silva","United States","2009-05-28","Sao Paulo-Campinas to Salvador and back. Easy to use web site made booking process fast. Price was 50% less than the fare out of other Sao Paulo airports. Nice clean airport with fast efficient check in. Brand new airplane with individual seat entertainment (only in Portuguese). Onboard service simple: drinks and a selection of snacks but the crew were enthusiastic and pleasant.","","","Economy","","9.0","","","","","","","4.0","1"
"azul-linhas-aereas-brasileiras","/airline-reviews/azul-linhas-aereas-brasileiras","Azul Airlines customer review","R Hartmann","Brazil","2009-04-13","Flew roundtrip from VCP to REC in Brazil. Easy check-in both ways. Helpful ground staff. Aircraft was a new Embraer 195 with nice light-colored interior fittings. Friendly casual crew. Usual budget airline snacks and beverages. No in-flight entertainment. Departed and arrived on time both flights. As good a flight experience as possible on a domestic budget airline.","","","Economy","","9.0","","","","","","","4.0","1"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","M Menzies","United States","2012-02-08","We had an excellent experience. The check-in was prompt and efficient in Fort Lauderdale and Freeport. The staff were professional and helpful. We felt the cost of the flights were high but they are usually cheaper than other airlines offering the same service.","","","Economy","","9.0","","","","","","","4.0","1"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","K Vail","United States","2011-12-25","Scheduled to leave Orlando to Nassua at 12.30. The plane finally arrived and we took off 5 hours late. Wasted half a day of vacation time they gave no explanation except there was only one plane being used and it was running behind. They gave us food vouchers but did not offer any compensation. This was my first and last experience with them.","","","Economy","","1.0","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","J Okogbaa","United States","2011-09-21","My family and I were going from Nassau to Orlando we arrived 4 hrs early to the line out the door with people for the same flight as us. We stood in line for 4 hrs when we got to the front it took them 30 mins to check two bags. Thankfully security and customs were a breeze. Arrived at the gate to find out our flight was delayed 3.5 hrs. We boarded the plane which was very dirty as we were supposed to begin takeoff we had to stop and refuel the plane. Completely inefficient and I will not be travelling with them in the future.","","","Economy","","","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","C Tsa-Konas","United States","2011-08-18","FLL-NAS-FLL and I found no problem with them aside from their ageing fleet of B737-200's. The flight attendants were very nice. Return flight was bumpy but decent.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","K Inouye","United States","2012-06-26","LAX-ICN-OKA return. From the ground staff to cabin crew I was surprised at the level and quality of service. 772ER for LAX-ICN leg comfortable seat with decent recline I was able to sleep a good portion of the flight. Meals were very tasty and cabin crew spot-on. Unlike SQ these FAs actually take the time to engage with PAX. 763ER for ICN-OKA-ICN legs comfortable seating and full meals served during the short 2-hour flights. 744 Combi for ICN-LAX leg the most comfortable economy seat I've experienced. Lots of legroom (I'm 5'11"") and decent recline slept the majority of the flight home. Large PTV screen with a good selection of movies. Excellent food aboard I chose the Korean selection bulgogi with vegetables for the main course and the kimchi rice as a snack. Overall very impressed with OZ and I look forward to flying them again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Bob Hatcher","Australia","2012-06-25","Sydney to Frankfurt (via Seoul) and return business class. Seats on all flights were very good although they do not recline fully flat cabin crew were very attentive on all flights and the food was excellent. The Sydney / Seoul and return was disappointing in that the video system was old only worked on a fixed cycle and offered very few movie choices – the Seoul / Frankfurt flights were much better with a very modern VOD system. Hotel stopover included with outward flight and Asiana foolishly bus you into town and back robbing you of much of your time – they should use an airport hotel. The downtown stopover hotel was very good but it offered very ordinary food as part of Asiana’s package. The Asiana Business Lounge at Incheon was very disappointing with a 1.5 hour wait for a shower and very poor refreshment offerings.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Thuy Le","Vietnam","2012-06-25","SGN-ICN-JFK LAX-ICN-SGN: First flight was a breeze comfortable seats with really good seat pitch cabin crew were fast and efficient often presence through flight offering snacks drinks almost every 20min in addition to very good meals. AVOD was great with a wide selection of movies. The return flight was delayed so we missed the connecting flight but the ground crew was happy to help us with free and high quality accommodation for the night. The flight from ICN-SGN had a mediocre AVOD in spite of being a B777 due to flight's duration. Overall very good airline especially the staff.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","V Walton","United Kingdom","2013-04-16","LCY-AMS-LCY for a weekend break. Flight delayed and then cancelled subsequent flight delayed again aircraft changed and departed 3 hours late. No communication from ground staff. Flight home on time. Excellent cabin service in Club Europe with light meal served. Cabin crew excellent on both sectors. Will choose again as normally excellent service from LCY - will put it down to BA Cityflyer having a bad day.","","","Business Class","","6.0","4.0","5.0","5.0","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Gerald Chapman","United Kingdom","2013-03-21","Travelled London City/Palma and return 7th-14th March. Both flights on time and comfortable. Pre-flight announcements from flight deck on return journey concise yet full clear and with touch informality that gained attention. Cabin service sound and hot breakfast on outward journey quite acceptable. The 'snack' on return journey eminently missable: best option is to eat to your choice at Palma airport.","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Brett Herriot","United Kingdom","2012-10-09","EDI-LCY return in one day. I was expecting delays and various other bumps along the way as it was the height of the London Olympic games but everything went smoothly. Edinburgh airport is run well with the exception of beings bussed to the E190. Onboard the aircraft was clean bright and modern. Inflight service included a round of drinks and a light snack which is more that sufficient for an hour and 15 minute flight. The return flight that evening was just as good. This time a short walk across the apron to our E170 and onboard again clean and comfortable. Inflight service of drinks and warm snacks suitable for the evening shuttle. I was lucky in having Row 01 seats on both legs so amply leg room.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Tinning","Austria","2013-12-31","I came off my early morning (arriving) flight from Dubai at Heathrow and had to check out and in again as I purchased two separate tickets. I had anticipated a nightmare doing this but it was so simple despite terminal change etc. and the online check in queue had no one even though both Lufthansa and Austrian share the check-in zone. Friendly check in staff. Flight OS452 (anniversary livery A320) was much quieter than I expected and there was one of many spare seats next to me. Reading material was brilliant. The snack was nice as were the drinks which included a range of Austrian drinks such as Almdudler and Julius Meinl coffee. The crew were very friendly and the welcome on board was warm. I always enjoy my trips with Austrian and even though soon I'll be leaving my home in Vienna I hope to use Austrian as my airline for connecting flights in the future.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Stephen Lloyd","United Kingdom","2013-12-30","LHR-VIE-BKK in Business. Short haul flights were comfortable and smooth light meal served and seating is the typical 3 in a row with the middle one kept clear. The long haul VIE-BKK flight was on the new lie flat business seats. They were comfortable and the screen for entertainment very good clear sharp but a limited selection of films. The Sky Chef is a really nice touch and food was good - a really tender steak. Crew are generally reserved - but as a Star Alliance gold member I was personally greeted which is a nice touch. My reservations are basically two. The first is seating reservations. On both legs I pre booked a single seat but got put in both cases onto a pair - with the second seat empty. I thought Gold would have given me priority but it seems the Senator Gold was higher- fair enough but worth noting in future. The second was the space in the seats. On the return leg I had 8A (777-200 config) which was fine but outboard I had 10K - right up against economy and with a tight space to 10H - a real squeeze to get in and out. Avoid this seat if possible.","","","Business Class","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Martin Wimmer","United States","2013-12-21","Booked a ticket through United Airlines Austrian Airlines operated the flight from Vienna Austria to Washington DC. Had a 30 hour delay due to weather in Washington DC had to be rebooked for the next day. Arrived at the airport with the new ticket United had sent me but Austrian Airlines still had the old version in their system. They refused to call United and ask for verification even though I showed them the email I got from United. I was told that if I ""book through United and pay them and not Austrian Airlines"" that I ""can't expect any help or assistance from Austrian Airlines"". In the end the result was that I missed my connection in Washington DC which resulted in an even greater delay. I will avoid any flights operated by Austrian Airlines from now on since they don't help in case something doesn't go as planned.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","T Patrick","Hong Kong","2012-07-13","Medellin to Cartagena business class. Quick check in and near security. Good bag allowance. Upgraded at gate drinks service on short flight. Great seats and all announcements in Spanish and English. Much better that any USA carrier would compare with a good BA flight.","","","Business Class","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Ron Kuhlmann","United States","2012-06-26","BOG-PTY-BOG. Out in C back in Y. I had never flown AV before but found the service and aircraft configuration to be far better than anticipated. In C the seat is comfortable and has an adjustable leg rest in addition to the recline - a feature usually found only on long haul aircraft. The IFE array in both cabins was extensive and included USB and power at every seat as well as video on demand. In Y the seats also had footrests. The service was excellent and the food was tasty. From my point of view quite an undiscovered gem.","","","Business Class","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Toni Nephew","Brazil","2012-06-24","SSA-GRU: Excellent airline. New Airbus A-320 with a very good entertainment system for a 2.30 flight (individual screens). Captain kept making announcements about the weather conditions and the flight path. Check-in in Salvador quick and efficient. Avianca is the best domestic airline in Brazil. It's a pity they're still small and lack of more options.","","","Economy","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","G Kelly","United Kingdom","2012-05-27","Flew BOG-CTG-BOG-ADZ-BOG. Very reasonable fare considering the journey was booked the night before travel. Very comfortable planes with inflight entertainment offered even on short journeys. Soft drinks and a small snack served. CTG-BOG flight was delayed which meant we missed the BOG-ADZ flight Avianca provided lunch and put us on a flight a couple of hours later that afternoon.","","","Economy","","8.0","","","","","","","4.0","1"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","T Adkins","United States","2011-08-04","We were picked up in Miami over 1.5 hrs late. On way home we got to airport over 2 hrs ahead of time and waited for our flight. Flight listed as on time and they boarded us to leave on time but then had to sit in a very hot cabin for over 1hr because they were waiting for late comers to get through customs. This made us miss all our flights out of Miami and when I finally got to Dallas missed any chance of getting home.","","","Economy","","1.0","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","K Guerra","United States","2011-07-29","My husband and I purchased a one way ticket on BahamasAir as we were returning on a friend's private plane. We arrived at the airport 2 hours prior to departure time and waited 1 hour 15 minutes to check in. Before we were issued our boarding passes (as there is no online or curbside checkin) we were informed that we must purchase a return ticket in order to be allowed on board. Not having any choice we purchased two refundable tickets at a cost of almost $600. We were informed that we can cancel the flight as soon as we land in the Bahamas and they would charge us a $15/ticket cancellation fee. Additionally our flight was an hour late with the board at the gate never indicating the time change. The crew on board gave us sporadic departure instructions - some after we were in the air (ie. turn off all electronic devices and my seat was broke! A couple of days into our vacation I spent a significant amount of time trying to call both the local and toll free number for BahamasAir. I kept getting disconnected or a fast busy tone - for two days straight. We finally went to the concierge of our hotel and pleaded for his assistance. He encountered the same problem but was finally able to reach the Customer Service Department. Once I got on the phone with the rep she tried to connect with the Reservations department and she could not get through as well. After explaining our situation they finally connected me with someone who was able to accept our cancellation (they did not even have a cancellation number to provide). Needless to say we lost a good 1/2 day of precious vacation time for which BahamasAir wants $30 in fees and 6-8 weeks to return our money. I read the complaints about BahamasAir before I booked. Since the main complaint was flights departing late but I figured a small delay would be no big deal since we weren't on a time schedule. I also like to give small businesses a chance when possible. We never imagined that this complaint would be nothing compared to everything else we experienced. On a positive note we all got to the Bahamas safely and they gave us a mint on our way out of the plane. I chalked this experience up to ""lesson learned"" - I just wanted to send out a warning to all of you out there considering this airline.","","","Economy","","1.0","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","V Tomlinson","United States","2011-03-16","Ft. Lauderdale to Nassau. Getting the ticket and checking the bag was a breeze the fun began while waiting for the flight I was chatting and wasn't paying attention to the time however others were. No one bothered to tell us the flight was delayed although on the screen checking in it advised it was going to be on time. We took off an hour late. Also on our return trip we were an hour late. Never again.","","","Economy","","1.0","","","","","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Wales","Canada","2012-06-24","Sydney to Bangkok via Seoul on 22 June 2012. Very disappointing experience. Business seats are not lie flat beds as advertised they only recline 50 inches max with incline of 160 degrees very bad recliner style. SYD to INC Entertainment system old and only works on a loop no VOD only 5 movies available on a 10 hour flight. ICN to BKK VOD available but screens and color very bad. Screens large but no color on many seats. System also uses headphone systems that do not allow for the use of outside systems ie noise cancelling (Bose etc). Crew attentive and overtly apologetic about experience but would not fly them again or anything longer than 3 hours.","","","Business Class","","5.0","2.0","5.0","4.0","2.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2012-06-18","GMP-PEK shuttle in A330-300. Surprised to see the latest aircraft on a regional route. Flight was packed due to group travelers. Seats are advertised to have 32-33"" pitch and felt more spacious thanks to slim seat back. 10"" screen is easy to see but not much to watch in this 1.5-hour flight. Full hot meal was served to 290 passengers and it was never rushed! Meal was better than many restaurants in Asia. On the return my seat was upgraded to C class. Again a hot towel service followed by a round of drink and full hot meal in china and silverware. All in 90-minute flight and never rushed. When it comes to in-flight service Asiana is tough to beat.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Disley","Australia","2012-06-13","Flew Sydney to USA return in business especially to try the product which has been so highly recommended. Although 3 of the 4 legs had older seats (planes) it is true that the service makes the journey. 6 stewardesses to 24 passengers. Meals were served quietly and no galley noise could be heard. Snacks at any time were as big as a meal. Toilets cleaned between each passenger. The respect shown for the passengers was excellent. Upgrade some of the planes and the product would be perfect. Downside: Asiana Business Lounge in Incheon very disappointing. Will fly with them again with pleasure.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","C Marc","United Kingdom","2012-08-21","Flight crew are helpful and friendly but BA’s airport facilities are lacking! As this is a BA CityFlyer (only a subsidiary of BA) you don't get many of the advertised (and paid for) benefits of flying BA Club Europe. No Lounge no dedicated check in no priority boarding no fast track through security no priority baggage handling no choice of meal inflight. On wet days expect to get wet at London City the planes wait in stands away from the airport building and BA do not offer umbrellas etc. Once boarded the plane we were too full to take off on a wet runway had to wait for over an hour BA while ground crew worked out who had to be asked to disembark from the flight – could only imagine how stressed I would have been if I was actually flying from this airport on business. All other airlines seemed to be taking off okay but i did not see 1 BA flight take off while we were grounded.","","","Business Class","","4.0","","","","","","","1.0","0"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Mike Palmer","United Kingdom","2012-07-25","London City to Mahon and Madrid back into City. No delay at check in and a breeze through security. 15 mins delayed departing LCY with no explanation from ground staff who just seemed slow. An ok hot breakfast and tea / coffee was welcome though I was surprised that there was no bar service after the meal was served. Return from Madrid was delayed an hour due to the flight deck walk around finding a scrape which needed checking out. A drink from the bar was fine but a 18 gram bag of savoury snacks is an insult. City flyer remains superior to flying BA from Heathrow mainly due to the E190 being a spacious and new plane. However with a bit of effort BA could achieve a better level of service - especially around catering.","","","Economy","","8.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","V Walton","United Kingdom","2012-07-16","LCY-BCN-LCY. As usual cannot fault this airline and its service. Passed through LCY with no problems and boarded the spotlessly clean Embraer 190 on time. Welcomed on both sectors by a friendly smart and efficient cabin crew. Surprised to receive a full hot English breakfast which was most welcome followed by a complementary bar service. Will most certainly use this airport/airline more often where possible. Anything to cut out LGW/LHR.","","","Economy","","10.0","","","","","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Michal Cunderlik","Slovakia","2013-12-20","I took a long haul flight from Vienna to Bangkok vice versa (02/12 - 13/12/2013) and I have no complaints everything was pretty good. The seats are a bit narrow but a good fit for me the service was good food tasty entertainment ok and flight smooth so for me everything was OK.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","G Farul","Malaysia","2013-12-16","Two adults and 3 younger children flew JFK-VIE-BKK in economy class in December 2013. Ground staff at JFK were inconsistent from a very helpful check in agent to completely unhelpful and nitpicky gate agents. At first it was trying to deny me the 2-bags per person that was clearly stated in my ticket then some back and forth about whether or not my carry on was allowed. Fortunately ground staff in VIE were more helpful particularly during boarding with small children. Onboard the newly refurbished 777 legroom was reasonable however by fitting 10 seats across in a 3-4-3 configuration seat width was seriously reduced. This must have been one of the least comfortable seats I've been on even compared to short haul United domestic flights. Cabin crew were again inconsistent. JFK-VIE had regular water service but VIE-BKK didn't for example. VIE-BKK also missed one special meal that I ordered and was consistently ignoring the call button from passengers around me. Meal service was reasonable and they do have some of the freshest breads inflight I've ever tasted. Overall not the most pleasant of flights I will be avoiding Austrian if at all possible in the future.","","","Economy","","2.0","1.0","2.0","4.0","4.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","K Rahman","India","2013-12-09","Delhi-VIE-Lyon. 2 adults and 2 babies. On the ground in Delhi very good and helpful. In the air the crew were cold but professional. Hardly smiled even at the babies. The breakfast before arrival in Vienna pretty mediocre. The flight from Vienna to Lyon was much more friendly. The crew smiled at us and gave toys to the babies (odd that no toys were offered on the much longer DEL VIE flight). Do & Co à la carte breakfast very good on this segment. Cost 15€€but like a business class meal. All in all Austrian were OK but lacking in service on the Delhi to Vienna flight.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","3.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","P Mayne","United States","2012-05-22","I spend a lot of my time travelling on business in Colombia. Ecuador and Chile. I fly nearly exclusively Avianca and although the airline has its faults I think it provides an excellent balance of service and cost in particular when compared with US airlines flying in the region. Expect a lot of queue jumping and some confusion in particular at Bogota airport. The equipment they fly is up to date and if delays ensue one needs to take into account the prevailing weather conditions in the region. Inside the cabins are good and for the most part the inflight service fine - sometimes though you do run into 'lazy' crews. If there's one bad thing it's the food. In business it isn't 'C' class quality. Pricing is good as is the LIFEMILES program.","","","Business Class","","9.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Vladimir Rouvinski","Colombia","2012-05-09","Original itinerary CLO-LIM-EZE cancelled because of the weather conditions as Avianca Elite member I was given upgrade with a new itinerary CLO-BOG-EZE. Usual delays and dirty interiors at El Dorado Bogota but it is not the fault of the airline. Very nice business class section on board of A330. Seats are very comfortable and easily can be turned into almost flat bed. Big screens with a decent choice of recently aired movies. Welcome champagne is offered on boarding as well as amenities such as better-than-usual headphones. Colored menu is given with an interesting choice of meals. A number of cocktails offered with good wine as well. Food is tasteful and served beautifully. Shortly before arrival another meal is offered. Overall excellent.","","","Business Class","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","J Furhman","United States","2012-04-24","Ticketed by Avianca to go Bogota-Mexico City connecting onto Aeromexico to Los Angeles. I had 2.5 hours to make connection in Mexico City. Physically not possible to arrive in Mexico City go through immigration get luggage clear customs change to the other terminal check-in for new flight in that amount of time. Flight left Bogota 45 mins late but then sat on the runway for 30 minutes. In Mexico City it took 90 minutes before any luggage arrived. Upon missing the connection they told me it was my fault they offered no compensation or accommodation in Mexico City and suggested I purchase a new ticket. Finally after 2 hours they agreed to issue me a new ticket. The flight itself was actually quite nice with a good meal and friendly service.","","","Economy","","","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","Donna Bernstein","United States","2011-03-14","I have never had a worse experience DCA to NAS. I purchased tickets through BA for a codeshare with USAir. Upon check in we were told that BA never transfered the ticket numbers to them and therefore they had no record of our reservations. There were 30 other travelers at the gate with BA tickets on this codeshare and all were told they had no reservations. We tried to call BA to rectify the situation only to have them cut us off 10 times. We never reached our destination we lost the money paid to our vacation rental and have yet to be refunded our airfare. No one in customer service cared one iota. Instead they blamed USair for the problem.","","","Economy","","","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","Niko Räikkä","Finland","2011-02-24","Miami-Nassau-Havana. Check in at Miami couldn't understand our tickets although I printed tickets that Bahamasair send to me. At the check-in in Miami they told us that we need to get off the plane before the connection flight and do the check-in again. When the plane took off we asked it from the crew and they said we couldn't do it again and we needed stay on the plane. When we arrived to Havana there was nice surprise for me. They had left my baggage to Miami! I wasn't the only unfortunate one they had left 18 baggage to Miami. I had to wait 4 days for my baggage and the airline didn't even send the baggage to me when it arrived to Havana. I had to pay taxi and go get it by myself from the airline. If you seek some email addresses from their website you see that there is none of them. They have just phone numbers so you have to call to them if you have any questions concerning your bookings or flights.","","","Economy","","1.0","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","Lars Johansson","","2010-07-24","Miami-Nassau. In principle everything worked out fine. B737's are very old check in took enormously long time. Very strict on weight and size of carry-on baggage. Onboard the staff gave the clear message that they would really like to be somewhere else than on that aircraft. They were totally unmotivated and not offering service. Almost all the journey they were gathered in the aft galley eating. Otherwise the flight was nice with plenty of information from the flight deck.","","","","","2.0","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Helen Sinnett","Australia","2012-06-13","SYD-ICN return on 777-200. Flight attendants warmly greeted us on boarding. Shortly after take-off FAs distributed headphones and slippers. Menus distributed with hot towels before breakfast was served. Western option was great and quite filling. Flight attendants seemed to start clearing up faster than usual however they politely told me to eat at ease and they would clear mine up later. Tea and coffee served before the lights were turned off. IFE was fine for and inflight shopping a breeze. FAs were frequently present and regularly served drinks. Return overnight flight similar story. Seats generally comfortable to sleep in. Toilets were maintained well but the long queues were frustrating. FAs quickly resolved the issue by directing some passengers to the business class toilets. Overall FAs were very professional and pleasant. I was very pleased at the level of service and will certainly consider my next trips to Asia with them.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Frank Mauz","United States","2012-05-27","HNL-ICN-HNL on A330. Fast efficient check-in. On-time departures and arrivals. Friendly FA's who responded quickly to requests. Wide variety of seat-back entertainment Clean restrooms. Best leg room I've ever had in economy. Hot towel menu two delicious meals with snack and water in between. Baggage came quickly. I'm so glad that Asiana has returned to Honolulu after being away (too) many years.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Stephen Williams","Australia","2012-05-20","Incheon to Hong Kong. I walked straight up to one of the several Business Class desks and was checked in within about 60 seconds. The Asiana Business lounge was a big disappointment it was crowded with little spare seating little food or drinks available for the morning crowd. I gave up and went out into the public area which is well designed and much more pleasant than the lounge. I boarded through the separate gangway for first/business class onto a 777-200 which was an upgrade from the scheduled A330 on this route. 777 had the new Quadrant Smartium seating which is similar to that on Emirates A380. Despite being new seating it seemed a little soiled and had lost the 'new' look and feel but seats were still pleasant and fully flat. Champagne juice and water offered. Cabin crew were very friendly and obliging. Menus ere handed out as soon as the seat belt sign was off and a 4 course Western or Korean brunch service was offered. The food and wine service is where Asiana really shine. Each course was served on elegant china. The wine list was well chosen. The only things to let Asiana down were the poor video content and the fact that the seating although lie-flat was hard to make comfortable in the 'relax' position.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","M Heather","United Kingdom","2012-05-22","LCY-EDI-LCY operated by BA Cityflyer. Excellent flights on the Embraer E170 (out) E190 (back). On time departure and early arrivals on both legs. Complimentary hot breakfast on outbound leg (passable at best) bar service with a sweet or salty snack on the return more than enough for the 1 hour 10 minute flight. Friendly crew nice modern jets. LCY was busy on the outbound but the airport had opened the overflow (ie former) screening haul and it took all of 10 minutes from DLR to airside. Edinburgh busy on the return but queues well managed. Accessed BA Terraces lounge in Edinburgh courtesy of my Gold card with Cathay Pacific which was uncrowded with a reasonable selection of food and drink. All in all very good.","","","Economy","","8.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Keith Goodlad","United Kingdom","2012-04-16","Barcelona to LCY. Used at the end of a 29 day cruise. A modern Embraer 170 2+2 seating which is a major plus. More than adequate legroom and no pressure on overhead storage. Very attentive purser in particular. Food only a snack but more than adequate for short flight. Prompt departure and on time arrival. Quickly through immigration and onto car.","","","Economy","","10.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","J Ennis","Spain","2011-11-29","AGP-LCY Economy. Fast check-in no queues at Malaga. Bus to aircraft (personal hate) but sent off buses quickly without cramming them full. New clean Embraer 190 plenty of legroom but storing hand luggage was a problem. Helpful professional cabin crew. Nice sandwich and a drink. Time to do some work before descending into LCY. Confusion with steps on landing had to wait 10 mins on board before disembarking. Good value for money given that no extra's had to be paid for compared to low cost airlines.","","","Economy","","7.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Daniel Harrison","United Kingdom","2011-11-24","FRA-LCY. Took off nearly an hour late in Frankfurt due to weather flight uneventful until about 10 mins before landing had to do a missed approach due to bad fog. Had to divert to BHX and waited an hour for a coach to LCY arriving at 12.30am when we should have arrived at 6.40pm. Very frustrating although not BA Cityflyer's fault. Its put me off using LCY as an airport due to its small size and how the weather affects it.","","","Economy","","5.0","","","","","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Gräber Danny","Israel","2013-12-06","TLV-VIE-WAW and back with A321 (TLV-VIE-TLV) Q400 (VIE-WAW) and Fokker 70 (WAW-VIE). A very nice experience though waiting times in Vienna for connecting flights long (there isn't much to do at VIE a/p). Service very attentive staff extremely friendly and meals delicious (VIE-WAW-VIE - snacks only but full bar service).","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Andersson Anders","Sweden","2013-12-04","I travelled from Vienna to Copenhagen on December 3 Business Class seat 3F. This afternoon service was operated by a Fokker 100. Although this specific aircraft type has been in service for quite some years it had a totally new interior. The interior looked smart and attractive and the seat was very comfortable. I would say the best seat I have ever experienced on an Intra-European flight. The service was excellent and so was the food and drinks served. In total a very pleasant experience. I would highly recommend travelling with Austrian Airlines on Intra- European flights in Business Class.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Hans Roloff","Germany","2012-01-24","Four flight segments all in Y-class two pax senior age. MIA-BOG and BOG-SCL. We picked them because of convenient departure times out of MIA and due to a considerable price difference compared to LAN Chile. All 4 flights - domestic and international - were in almost new Airbus A320 and A330 planes thus impressively clean. Departure procedures at MIA and BOG international airports were chaotic the domestic terminal in BOG plus the terminals in Cartagena and Santa Marta are acceptable. Inflight service is ok for the domestic part - the service on international flights is probably the worst we have ever experienced. The only thing they care about is selling onboard duty free items. If you want to save money take Avianca into consideration their planes will still be pretty new in 2012 - if you want/need more quality and service you have to pay the higher fares of LAN!","","","Economy","","5.0","","","","","","","4.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Richard Winger","United States","2011-12-16","There is actually one flight with decent business seats from BOG to JFK that's AV 20/21 which uses an A330. Very comfortable angled lie flats with comfy blankets and pillows. The flight north is a late overnight so food is not a big issue. The flight south leaves early in the morning - make sure to eat something in the lounge because both breakfast and snack are up there with the worst food I have ever tasted on a plane.","","","Business Class","","6.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Alex Michaels","United Kingdom","2011-11-30","BUE-PTY. Arrived at Buenos Aires 5.30am for 7.30am flight and the line was unbelievable. Told by customer services that the flight was delayed so not to worry about a 1 hour wait. When I started to ask her about our connection being effected in Bogota she walked off saying she can't help. We went back 30 mins later and there was no one helping out and only 2/3 desks open operating very inefficiently. The flight did leave late and it took about an hour to dump our bags without any information but once onboard it was good new seats AVOD etc and the change over in Bogota was fine. FA's hopeless. I think it's worth paying extra for reliability.","","","Economy","","5.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Pedro Gil","Colombia","2011-11-28","BOG-JFK in business class. Continue to use A320 on long haul routes which are flights of 6 hrs or more. Business class seats on A320 are only adequate for a 3 hour flight because there is almost no recline or pitch space. Food is the worst thing 8 out of 10 dishes come with corn bell peppers and inedible sauces. Planes are new and staff do their job with a smile. Usually there are many delays in Bogota airport due to delays from domestic destinations so I would not recommend for connections. None of the airlines that fly from Bogota to US offer decent business class seats.","","","Business Class","","5.0","","","","","","","1.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","D Mauro","","2010-04-12","NAS-GHB-NAS. I purchased my e-ticket online received receipt and e-ticket. Upon check-in at NAS the agent could not find a reservation for my partner and I. Fortunately there were two seats available and we were able to get the same fare. Apparently my credit card was never charged in the first place. How does something like this happen? And why wasn't I contacted? The flight going went on time and the crew were professional. On the return leg we arrived at the Governor's Harbour airport about 40 minutes prior to departure (mind you this is a tiny airport they don't even have a security check). We were immediately scolded and rushed and told that boarding was almost complete and we were ""so lucky"" to be getting on. The attitude of the workers was unbelievable here and left such a bad taste in our mouths. The flight took off about 30 minutes early and we ended up arriving in Nassau when the flight was supposed to be leaving Eleuthera. Never again.","","","","","2.0","","","","","","","","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","Tamara Guzelj","","2008-09-14","I flew with Bahamasair from MIA to Long Island and back to Orlando. Despite the delays we were able to catch all our connecting flights and all the Bahamasair staff were nice and accomodating. Overall much much better than US airlines!","","","","","3.0","","","","","","","","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","E Pallasn","","2007-07-02","Our experience of Bahamasair was quite an adventure! We experienced delays going to and returning from the Bahamas. The airline has simply not learnt the concept of time! The inflight snacks were Ginger Ale and Peanuts (that's your lot) and the staff were kind enough to literally throw the peanuts at you! If you need to go to the toilet then make sure you go before boarding the plane as you will be faced with a leaning tower of full bin bags in the toilet. There is a total lack of consideration for people's luggage as a female passenger found out to her cost. When you complain to the airport authorities upon arrival you are told "" Chill man you're in the Bahamas!"" A great start to our honeymoon!","","","","","","","","","","","","","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","Marcena Thompson","","2006-10-26","We were booked on a Bahamsair flight form George Town to Nassau the flight failed to turn up and we had to use another carrier. Had it not been for the kindness of the staff in Nassau we would have missed our flight to the UK. We are still trying to recover our ticket refund!! Never again!!","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Ted Ciccone","United States","2012-05-13","I had great flights from SGN to Seoul and Seoul to SFO. The crew was always cheerful and treated everyone with respect and the food was fairly good. I flew in coach so the seats were on par for every other airline in terms of comfort. (I didn't sleep well since I am 6'1"" although I had an aisle seat the seats weren't comfortable enough for me but that's more of a tiff I have with Airbus and Boeing). But overall I liked flying Asiana. The only problem I've had is getting my mileage credited on my freq flyer card.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Xavier Saint-Luc","Belgium","2012-05-10","Seoul-Hiroshima 1 hour flight. B767-300. The plane was half empty. This old plane was still in very condition. Seats comfortable with plenty of legroom but no inflight entertainment. Flight attendants very good as usual with Asiana and very present and attentive to passengers even on a short flight like this one. We were promptly served a light tasty meal.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Richard Dawson","Thailand","2015-07-26","We flew this route to/return and both times the plane was late for arrival to/take off from Luang Prabang. It appeared that such late arrivals are more routine than not.  It should be pointed out that the service onboard both flights was excellent as was the food and drink quality.","ATR-70","Couple Leisure","Economy","Bangkok to Luang Prabang via PG-841","8.0","3.0","5.0","4.0","","3.0","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","G Halliday","United Kingdom","2011-09-15","Checked in at Glasgow International Airport at 09.30am to catch the flight to Naples. Once onboard we were told that the trolley with hot paninis drinks etc would shortly be coming through the aircraft. Perhaps one quarter to one third of passengers at the front of the plane were served hot paninis the only hot or substantial food offered. Minutes later it was announced with apologies that the paninis were finished and that the only food available were muffins and pringles. This flight over lunchtime and lasting just over 3 hrs had run out of hot snacks - absolutely hopeless. The amount of legroom and the 2 seats rather than the usual 3 seats together was greatly appreciated and the efficiency and cheerfulness of the cabin staff was excellent. Same on the return one week later cabin crew were wonderful but could only offer apologies for not accepting Euros. We had no sterling so had to do without for the 3 hr trip - the stewardess gave my husband and me a small bottle of water each and 2 small packets of biscuits out of her own allowance. Take off times and landings were on time and no complaints there. Would definitely use Cityflyer again but please consider taking Euros for payment of food and drinks on board and make sure there is enough hot food on board for all passengers.","","","Economy","","8.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Charles Teo","Singapore","2011-08-17","Flew MAD-LCY. An excellent experience. Great legroom spacious cabin with 2-2 seating configuration. Service was professional with smiles. Will definitely fly them again.","","","Economy","","10.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","P Herman","Spain","2011-07-11","Barcelona-London City. Check in smooth. Slightly overweight luggage accepted with no extra charges. Boarding was good and departure punctual. Aircraft an E90 felt roomy although the placement of armrests was anything but comfortable and my arms kept falling asleep. Crew was jolly and seemed to enjoy their work. Inflight service was the bare minimum consisted of a single beverage run only and choice of biscuits or granola bars. Arrival was an absolute nightmare: London City airport closed the runway during our approach apparently due to a bird strike. Ended up in a dizzying holding pattern for more than 30mins which made some passengers ill. Pilot finally decided to divert to London Stansted the absolute furthest airport from the city. Was told buses would take us into London. After more than 1hr of sitting on the ground with no offer of water or any other service from crew and at first being told that buses were being organized and we would be on our way shortly pilot finally told us we would be taking off and heading for London City as they had reopened the runway. Finally arrived at our destination 2 hrs behind schedule having only had a small cup of tea in the more than 4 hrs since we left Barcelona. The runway closure was of course not BA's fault but all in all not a very pleasant experience.","","","Economy","","5.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","S Hatch","United Kingdom","2011-06-06","GLA-LCY E-190 aircraft. Very full flight but cabin service was excellent and friendly and the flight both punctual and enjoyable. Would highly recommend BA Cityflyer to London City very quick and efficient connections to city.","","","Economy","","9.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Andrew Dixon","United Kingdom","2011-04-26","LCY-MAD Embraer 190. Business class but not so you'd notice! What you don't get : advance seat selection (only option is to check-in online 24 hours in advance to discover that others have somehow managed to get in before you) priority check-in fast track security (doesn't exist) Lounge none no Priority boarding. So you've boarded the aircraft and there's not been a jot of difference travelling business class. Board the aircraft and you sit in exactly the same seat as everyone else but yours has a headrest cover!. Arrive at Madrid and your bags come off last. What you get : a hot meal but no choice of menu - stewardess walked down the aisle telling everyone that the menu was 'steak and potatoes' (actually lamb).","","","Business Class","","2.0","","","","","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Gustafsson Magnus","Sweden","2013-12-04","I travelled with OS318 from Stockholm Arlanda Airport to Vienna Airport on December 3. The aircraft on this service was an Airbus A319 and I travelled in Economy on seat 12A. This was an early morning departure at 06.40 thus I planned to take the opportunity for a two-hour nap during the flight. Since the aircraft were equipped with the new Slim Recaro seats this was not possible. These seats gives no comfort and you must bring your own cushion since the headrest has simply been forgotten. These terrible Recaro Seats may be cheap but they do for sure not bring any passenger satisfaction. During the flight the breakfast consisted of cinnamon buns. For early morning flights from Scandinavia it is better to omit this service or serve something that reflects the market from where the flight originates from. I am surprised that Austrian still have not realised this and adopted to what the Scandinavian customers expects.","","","Economy","","1.0","1.0","4.0","3.0","3.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Mauricio Canosa","Brazil","2013-12-02","Berlin Tegel-Vienna-Salzburg-Vienna-Munich in business class. Seating is very tight and the new Recaro slim seats are hard and uncomfortable even on short sectors. Fokker 100 seats more comfortable. Standard euro-business configuration as their partners Lufthansa and Swiss regular economy class seating with a blocked seat for more space but my legs suffered. Baggage even with priority tags for business missed a tight connection but were delivered at the final destination a few hours later. Crew is one of the most gracious and attentive in the skies presenting a superior service and food which is plenty and very-well done. Nice wines and small touches this is my favorite business product on intra-Europe flights. Would like to see an improvement on seating comfort.","","","Business Class","","7.0","2.0","5.0","5.0","3.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","T Ruggles","Canada","2013-11-29","Rating : 0/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Business Class","","","0.0","0.0","0.0","0.0","","","0.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","S Miranda","United States","2011-09-07","IAD-BOG-GRU. There was bad weather in WAS so we missed our flight from BOG-GRU. They are not required to give you anything except a flight to your destination in the case of an impossible connection. This being said is they paid for everything 3 meals and a four star hotel. Their planes are nice the service alright. They are a little slow in the way they get things done but other than their organization no bad comments tickets are cheap don't expect the best luxury in Economy but you get a good deal.","","","Economy","","9.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","G Kohen","United States","2011-09-03","BOG-CLO in coach. New A318 with an exit row seat with the seat removed in front of me. Seat felt narrow but excellent legroom. No snack service offered just a drink on the short flight. Check in and security was a breeze in Bogota. All in a pretty good experience.","","","Economy","","7.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Joel Perez","Colombia","2011-09-01","Madrid to Cali seats were comfortable staff pleasant and nice. A330 airbus is welcoming and the service onboard was good. I flew from UK with a connecting flight in Madrid then on to Cali. Aircraft was on time. Menu was nice especially on flights going to Colombia.","","","Business Class","","9.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","N Ocampo","Colombia","2011-08-10","BOG-BCN-MAD-BOG with my two kids. A330-200 very modern great entertainment system. Seats in Economy are terrible for long-haul and the food was very poor. They were cheap tickets though.","","","Economy","","6.0","","","","","","","4.0","0"
"bahamasair","/airline-reviews/bahamasair","Bahamasair customer review","Robin De Paepe","","2005-07-28","I am absolutely disgusted with the service of the national flag carrier - Bahamasair. It is totally ridiculous that we are since centuries saddled with the level of service or lack thereof in delivering passengers to their destinations in a timely manner. We have heard enough excuses. We believe that this national airline is a complete failure vis a vis customer service and delivering the difference. The only reason that Bahamasair still has passengers on the family island routes is because of the monopoly that exists there. I fell in a Bahamasair trap a few months ago when I had to go from Miami to Freeport. I was booked on a nonstop flight UP244. At the counter I was told than they would not have that service and I would have to go via Nassau - even if I would need 5 hours for this trip. Bahamasair can spoil your vacation even before you arrive at your destination. And what is the Bahamas government saying ""t is better in the Bahamas"". A well known investor has another marketing slogan for the Bahamas ""Look at it but do not touch it!"" I was glad to be able to catch a American Eagle flight same evening and a few minutes later only.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","N Malouf","United States","2012-04-26","ICN to LAX in Economy. Was not allowed to reserve seat in advance so wound up with a lousy seat in the back of 777-200ER. Flight was full service was at best average and flight attendants felt too overwhelmed. Flight was 1+ hour late leaving ICN and staff did not bother help us with our connecting flight.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Hofmann","Austria","2012-04-21","FRA-ICN. Staff service was really good and I enjoyed the entertainment. However the plane was a bit old but apart from this I enjoyed the flights. Excellent connection with our flight in Korea.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","A Robbins","Canada","2012-04-10","SFO-ICN. Spotless cabin bathroom kept clean throughout flight. New bed was very comfortable no problem on width and I'm a large person. Drink selection excellent. Food selection not bad I had Korean but western was offered. Saw no inflight snacks offered on the 12 hour flight. Flight attendants walking through cabin every few minutes. Movies on demand about 16 selections little limited but not bad. Beats North American airline service hands down.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Melanie Tennant","Thailand","2015-07-25","My daughter had travelled from UK to Thailand to visit her family. Arriving from Dubai into Bangkok, she was told that the connecting flight to Chiang Mai was delayed by one-hour, this then turned to 2-hours and eventually the flight took off almost five hours later than scheduled arriving in Chiang Mai at 3.00. By the time the passengers disembarked it was 3.35. Very little information was given, very little help was offered by the ground crew in Bangkok. The service was atrocious. I had planned the flights to coincide with a late family supper at home, this turned into a farce. Last week myself and my younger daughter travelled from India to BKK to receive the information that our connecting flight to Chiang Mai was delayed for one-hour. This is not good enough. I will not be using Bangkok Airlines again. 2 strikes and they are out!","","FamilyLeisure","Economy","Bangkok to Chiang Mai","2.0","3.0","2.0","","","1.0","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Nuti Damrongphatr","Thailand","2015-07-01","Check in very quick with no queue. Business Class lounge I am eligible to use is recently renovated and very comfortable, lots of food (including hot food and light snack) and drinks. Onboard with friendly flight attendants, tasty hot snack served with juice and coffee/ tea. The aircraft looks a bit old, but the seat is new slimline version and give a decent seat pitch. Although it is not really comfortable ergonomic-wise, extra space provided is appreciated. Returning on PG-278, lounge in Phuket is too crowded and too warm, same aircraft as the outbound flight, light dinner is served and it is really enjoyable, both in taste and portion. Their staffs are good as always.","A320-200","Solo Leisure","Economy","Bangkok to Phuket","9.0","4.0","5.0","5.0","","5.0","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Peter Galliger","Canada","2015-06-17","Bangkok Airways gets better. Staff are friendly and well trained. Airplanes although some are showing their age are well maintained. Food on every flight I take is fine with a good selection. ","","Business","Economy","Chiang Mai to Bangkok","1.0","3.0","4.0","4.0","3.0","4.0","","3.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","P McCarthy","United Kingdom","2011-03-14","LCY-ARN. Outstanding economy service. Brand new E170 jet with leather seats. The hard working and pleasant two man cabin crew served a hot English breakfast coffee and then bar service twice on the 2h 30m trip (aided by plane being only about 70% full). 10 minute late departure might not have raised an eyebrow at Heathrow but the LCY ground staff apologised and the crew made it up en route.","","","Economy","","10.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","R Taylor","United Kingdom","2011-01-02","LCY-GLA-LCY return. New Embraer 170 excellent and comfortable flight. Heavy fog caused flight to be diverted to London Stansted on return trip obviously outside airline's control but meant long delay in waiting for coach transfer back to London City. Everything well organised although we had to wait for passengers from a second diverted flight to also arrive and join the coach transfer across town. Whilst inconvenient there was realistically nothing that airline could have done about the situation. Flights good transfer a bit slow.","","","Economy","","8.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","J Williamson","United Kingdom","2010-10-12","Return flight London City to Glasgow on Embraer E170. Crew very friendly. A personal greeting was given at the door by the purser. Lovely aircraft very new and comfortable.","","","Economy","","10.0","","","","","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Liewehr","Germany","2013-11-29","DEL-VIE-WAW in C-Class. Flat-bed Seats are the same like on LX but somehow more comfortable and more convenient as they offer more storage space. Catering as usual on OS outstanding and easily comparable with other carrier's F-Class offer. The crews on both flights were fantastic and they do really know how to provide excellent and personalised service. You will get your blanket and pillow covered with linen duvet covers (in C-Class). Connection in VIE is most convenient of all airports in Europe which I know. Good value for money considering that OS is a European company which does not work in a tax and social security free environment with huge governmental support like the Gulf carriers. Austrian offers one of the best long haul products in C-Class in the world. Short haul flights are equally good. Strongly recommended!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Prariyadi Ario","Germany","2013-11-27","TXL-VIE-BKK-SYD return. The first leg flight between TXL-VIE with Austrian and BKK-SYD with code share Thai were pleasant journeys. Compared to Thai cabin crews the Austrian cabin crews were unfriendly and unhelpful. Unfortunately the flight VIE-BKK with Austrian OS25 was a disappointing flight. We had a 4 hour delay in Vienna without any clear information from the crews even though we were already on-board. Most of the crews were not caring to worried passengers especially those who have further destinations after arriving in Bangkok. The crews on the flight to Bangkok were rude. The meals were not so special. Return flight from Sydney to Berlin with the same leg SYD-BKK with Thai was good and BKK-VIE-TXL with Austrian was better compared to my first experience.","","","Economy","","5.0","3.0","1.0","3.0","2.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","T Pinkstone","United Kingdom","2013-11-25","Flight VIE-TSE-VIE. Extremely disappointing due to cynical use of economy seating ""middle seat kept free for your convenience"". No inflight entertainment despite the flight being over 5 hours in length. Quite outrageous for the EUR 3000+ charged. Despite helpful and apologetic staff I would not recommend.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Omar Reynoso","United States","2011-08-04","LIM-BOG-MIA round-trip. Service was poor crew members did not smile during the flight just when leaving the plane. Food was not up to standard. We passed security in Lima with no problems once we arrived in Bogota we passed another security point even when we are on international connecting flights and another one once you are called to the waiting room in addition they called my name to let me know I needed to open my luggage for a random inspection. When I went with my keys they could not find the luggage. On the plane I tried to watch a movie but even with full volume on my speakerphones I could still hear the plane engines. I saw a bottle of 7-up in beverage/food cart and asked for that FA said that they did not have any but just coke or apple juice without apologies.","","","Economy","","1.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","K Marshall","United Kingdom","2011-06-30","Excellent airline. I flew with them between Bogota-Caracas-Quito-Bogota. Efficient and helpful staff. We were on a rather tight connection in Bogota-Quito and the queue for the security x ray machine etc. was such that we would miss the flight. I approached a passing lady wearing an Avianca uniform and explained our predicament within seconds a military lady with rather large gun ran up to us screamed ""Quito"" and gestured us to follow her. We were whisked to the head of the security queue and escorted to the gate where the ground crew were anxiously scanning for us and on to the flight. Aircraft very clean and flight crew polite and efficient.","","","Economy","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","K Warner","Switzerland","2011-05-03","ZRH-MAD-BOG-CLO on A330-200. Madrid to Bogota was very pleasant good ground staff accommodated my last minute seat change request. Friendly cabin crew plane in great condition with in-seat entertainment system. Compared to competitors (Air France Iberia) you get great value for money. Only negative the meal was rather disappointing quality and quantity wise.","","","Economy","","8.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","F Bugg","Australia","2011-04-24","MIA-BOG-EZE on new A330 clean and in excellent condition. Check it at MIA quick and efficient and priority access through security. Lounge in MIA was America's club which was very basic but staff friendly. Very friendly Cabin Crew offering Champagne and menus prior to departure. Meal service was quick and efficient - basic for business class but good. Meal on BOG-EZE less substantial than the 3 hour from MIA which I didn't understand and I've received much better quality and quantity of meals when flying Singapore Airlines economy. The seat on the A330 is difficult to sleep I'm 6'1 and I kept sliding down which made it hard to get comfortable. I found Avianca great value for money - considering its a new product and the US airlines business class on the same legs are old and tired.","","","Business Class","","7.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2012-04-10","ICN-JFK roundtrip in B777. Getting a seat in business class is almost impossible if using miles to upgrade. Service in Y-class matched or was better than that of C-class in some airlines. Meals served on JFK leg were great. Seats are spacious with plenty of legroom for people under 6 ft tall. However seat back is very thick and the seat in front of you somewhat crowds into you. IFE was fine but needs improvement in variety. This airline really needs to focus on improving the command in English for the entire crew. Public announcements in English were poor. Considering more than half of the passenger onboard both legs were non-Koreans this may become a problem.","","","Economy","","8.0","5.0","5.0","5.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Kim","United States","2012-04-09","HND-GMP ICN-PVG with overnight connection. First leg on A330 with AVOD meal service comfortable seats and courteous cabin crew. Counter staff for the second leg were extremely helpful considering I was late for check-in but fortunately managed to get me on the flight. The flight to Shanghai was more than pleasant for a short 1.5 hour flight with an exceptional meal service and always smiling inflight crew.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Steven Cao","China","2012-04-08","PVG-ICN return. Departure and arrival on time. PVG-ICN very old B767 but well maintained and clean ICN- PVG old A321 again clean no entertainment (AVOD) but it's ok for 1.5 hrs flight. Food great with plenty of drinks served. OZ has much higher service standard than most Asian carriers.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Damrongphatr Nuti","Thailand","2015-05-22","BKK-USM-BKK. A bit upset at the beginning as I arrive early and request a flight change denied by ground staff though I overheard that the flight is not full but that is understandable. Their recently renovated Boutique lounge (economy class lounge) at BKK airport is nice plenty of comfortable seats nice snacks and good Wifi connection for my long wait. Both flights were fine on refurbished A319 with shiny new cushion seat covered hot light supper/ tasty snack is served by nice attendant. Minus point is punctuality both flight delayed 20 and 30 minutes respectively.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","G Palmer","United Kingdom","2015-05-18","Flew BKK-REP return a few weeks ago. I've done this journey once a year for three years now and have to say this year almost felt like a whole different airline. Last couple of years the journey has been ""acceptable"" but you did feel they were happily benefiting from a route with few competitors. This year it's like they've completely refreshed their service offering. Really impressed and for the first time I felt it really lived up to the idea of a ""boutique"" airline. Experience started at check-in in BKK - great ground crew and changing to an earlier flight was effortlessly carried out with a simple $20 surcharge. A Bangkok Airways branded bus took us out from the gate to the plane which turned out to be once on board one of their new ATR-72s - Immaculate and comfortable. Crew professional friendly the mini-meal was interesting and fun - a scaled down version of a long haul meal served on a tray with three courses - Cold but you can't have everything. Followed by a tea/coffee service. For a 55 minute flight! As it was the flight turned out to be 1 hr 45 mins long due to bad weather in Siem Reap so we circled for ages - Flight deck kept us informed throughout. Flight back again a great experience - asked at check in if they could check me through to my final destination since my connecting flight in BKK was on a code-share partner. The agent promptly and gracefully did even issued me boarding passes for all my return segments! Very grateful for this service. Plane was an older ATR-72 this time but interior well maintained and looked like it had a spring clean. Crew again professional and friendly and given it's a hour flight you couldn't ask for more. An excellent experience.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","E van der Does","Netherlands","2015-05-18","For me Bangkok Airways is still the best domestic Thai carrier. However they seem to be getting less reliable. Booked a return flight BKK-UTH-BKK. The flight from Bangkok to Udonthani was cancelled only days after booking it (the second time this happened to us in the past year). We called their customer service got our money back and rebooked with Thai Smile. This morning we arrived at the airport in Udonthani at 07.40am to find out that the 09.15am flight to Bangkok had been rescheduled to 8am about which they had neglected to inform us. Thankfully counter staff still allowed us on the flight. Aircraft was well maintained with friendly staff. A hot meal was included seats were OK but a little hard with enough leg room. Plane only 25% full smooth landing. Unfortunately because we were not informed of the change we had to buy new bus tickets at an extra cost. Will I fly with them again? Yes although I have become a little hesitant because of all their last minute changes.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","C Gaunt","United Kingdom","2010-07-06","The new Embraer fleet is excellent 2x2 leather seating. Staff helpful so far every flight has been on time and City Airport is brilliant. I checked in for my flight to Zurich last week 12 minutes before the flight and they still let me on. Noticed the pilots have made a point of the fact that Cityflyer is not mainline BA therefore they're not subject to the strike action so I've been booking upcoming trips with them with confidence.","","","Business Class","","10.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Helen Gibbon","United Kingdom","2010-05-26","MAD-LCY Flew in C class mainly to use Iberia lounge at Terminal 4S which has excellent work facilities as well as hot food and genuinely high-quality wines. Boarding the 70-seat Embraer E-170 was swift and efficient. Business cabin (2+2) was comfortable with decent seat pitch. Food and drink adequate but not exceptional. Deplaning at LCY as efficient as ever. CityFlyer is a useful alternative to the major airports for Spanish routes which the airline is expanding this year.","","","Business Class","","8.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","Alan Wan","United Kingdom","2010-03-04","EDI-LCY on time. E170 comfortable like the 2x2 seating free bar and some snacks although the FA missed me and my neighbour. I chose with route as I thought of the connections to London Bridge station I must say the DLR and particularly the Jubilee line was rather slow - I figured it might have been quicker to go via LGW.","","","Economy","","8.0","","","","","","","4.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","I Wong","United Kingdom","2010-03-01","GLA-LCY-GLA return with BA Cityflyer. Return flight was cancelled due to bad weather at LCY. BA offered us nothing apart from rebooked us on the next flight out of London airports. Hotels near LCY fully booked so I opted for earliest flight departing from LHR at 0705 rather than spend a night in the expensive hotel in the city centre. I have to make my way to LHR at my own expense. BA have definitely failed in term of customer services and I would not choose to fly with them again.","","","Economy","","1.0","","","","","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Daniel Floeckinger","Austria","2013-11-18","Rating : 0/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Business Class","","","0.0","0.0","0.0","0.0","","","0.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","T Higginbotham","United States","2013-11-18","Our experience has been a nightmare with this airline today. After flying from Vienna to Chicago we were re- routed to Detroit due to bad weather. Waited on plane additional 2 hrs finally told flight cancelled and we would be disembarking and new flight arrangements would be made after checking in at Austrian Airlines. Instead no Austrian Airlines personnel could 'ticket' us no option to assist in flights home from Detroit no assistance at all. We were dumped in Detroit and loaded on to buses driving 6 hrs back to Chicago airport. When we arrived there was no Austrian Airlines personnel to assist us. Fortunately the wonderful accommodating United Airlines staff were helpful in obtaining flights home. Their employees stayed into the early morning hrs to help us. We will never recommend this airline.","","","Premium Economy","","1.0","1.0","3.0","3.0","2.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","V Dimitri","Belgium","2013-11-18","Flight Larnaca-Vienna was a horrible business experience. Seating was as small as Economy. No way you could enjoy the service no drinks offered at departure basic service while flying food acceptable. Absolutely no way you could work on this flight! I flew in with Swiss/Edelweiss and that was just perfect. Not recommended for business flight. Just buy economy same service different prices.","","","Business Class","","1.0","1.0","2.0","3.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","F Roessler","United States","2013-11-18","Flight on the newly refurbished Boeing 777 from VIE to Chicago ORD beautiful interior comfortable seats even in economy class great entertainment system free alcohol ordered the special Do&Co menu (option for long haul flights from Vienna against a surcharge of 15 EUR - the chicken Wiener Schnitzel and the chocolate mousse to die for were totally worth it). Best was the really friendly cabin staff quality altogether is a step up from any U.S. airline and would really recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Pedro Gil","Colombia","2011-04-12","BOG-SCL-BOG. Avianca's new business class is bad. I used to be a fan of Avianca. It's usually a reliable airline but it's new business class is a mess. On short haul (if you can call a 6 hour flight from Bogota to NYC or Santiago short haul) seat comfort is terrible: almost zero recline and ridiculous pitch between rows. On long haul (A330) they just installed new angled seats which are terrible to sleep on. So if you go to Europe chose Iberia instead (fully flat) and within region LAN remains unbeatable in comfort and service. In Avianca the food service is also mediocre and the wine choice (Trio and Trivento - both very average) is the same for 24 months now. The only good elements are IFE on demand and the flight attendants who are friendly. Boarding in Bogota is a mess (no priority lanes) and lounge is also mediocre without enough seats on peak periods.","","","Business Class","","2.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Richard Winger","United States","2011-03-14","JFK-MED-BOG-JFK Avianca business class is taking a rapid nose dive. It's not just that food is getting worse (the new menu to NYC is basically inedible) you can't get a glass of wine on domestic routes (free rum and whiskey only) the uncomfortable A320 turns up on more and more NYC routes and the lounges are stuffy and overcrowded. The most disappointing part of the service is that Avianca makes absolutely no effort to ease the way for premium passengers through the deplorable Colombian airports. There are no dedicated security lines no fast track through immigration (which can take up to two hours in BOG on bad days) and when you finally make it to the plane there is no priority boarding. Obviously equal misery for all is a well tested concept - it's called the discount airline. That seems to be where Avianca is headed - surely with its present state of service there is no way to mistake it for the serious world class airline it wants to be. The only reason I keep recommending Avianca is because Delta Continental and American are hardly attractive alternatives. But if LAN ever opened a route between NY and Colombia.","","","Business Class","","3.0","","","","","","","1.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Pedro Gil","Colombia","2011-03-14","BOG-JFK return business. Most of the time Avianca uses A319/320 in this route. These planes have a terrible business class seat with limited recline. They are good for a 2 hour flight but not for a long flight such as BOG-JFK (aprox 6 hours). If you are lucky to fly 767 or the new A330 in this route you will have a good service from Avianca but not in these smaller planes. AVOD has a decent choice and food service was OK (although I think that travellers would prefer a breakfast before arrival at 6am than a dinner at departure time on mid-night). It's sad to see Avianca placing a bet on this seat configuration for long routes such as Santiago or JFK since comfort level is substandard.","","","Business Class","","5.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Cristiano Miro","United States","2011-02-24","Miami-Bogota-Guayaqui-Bogota-Fort Lauderdale. With the exception of BOG-GYE on a Fokker100 all segments on a new A320. Good legroom and large individual touch-screen entertainment- including a nice pillow blanket and quality head-seats. A small but tasty meal is served with colombian coffee and good-quality whisky. All free of charge! Female flight attendants are courteous and attentive but their male counterparts can be less so. One downside not Avianca's fault is the international wing at Bogota's Eldorado airport. Completely uninspiring not providing even an intercom system. Flights are called by the gate agents in loud voices as if we were in a bus station. However major construction is already underway and it should improve considerably the experience for the connecting passenger. All is all this is one of my favourite airlines when flying to South America. Not top-notch but above average at competitive prices.","","","Economy","","8.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","T Dayes","China","2012-04-04","PVG-SFO via ICN with a school group. Very good service and nice food on all sectors. Check-in fast and professional. Flight attendants hard were visible during every stage of flight. Staff answered passenger calls within seconds and were pleasant and cheerful. Asiana is certainly above competitors in regards to service food and quality. We could have travelled direct to SFO on an American airline but the cheaper price and higher quality of service were worth the additional hours.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Cohn","United States","2012-04-04","Super service on two flights LAX-SEL-LAX in 1st class. Great food and service. IFE needs updating however. Only 10 seats in First which made for a spacious experience.","","","First Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Devans","United States","2012-04-04","777 LAX-Seoul. Positives were easy check-in and boarding economy 80% full and plane in great condition. Flight attendants very professional and efficient. Food was good. Negatives were old loop style IFE with poor headsets. Food was only one western choice other option Korean. No pre lunch drink which seems crazy on 12 hour flight. Flight attendants hardly spoke to passengers.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Leston","United Kingdom","2015-05-16","BKK-KBV-BKK with Bangkok Airways was largely a real pleasure. This airline is trying hard to be different in it's passenger service and it shows. Both flights on time spotlessly clean aircraft full 'meal' service (food nothing special) good seat pitch and largely smiling cabin crews. The only thing to let down the whole experience were the staff in the Lounge at Krabi airport. They were really unfriendly and unhelpful. No eye contact at all and responded rudely when asked a quick question about a smartphone boarding pass.","","","Economy","","7.0","3.0","2.0","2.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Choochot","United Kingdom","2015-05-16","BKK to CNX. Uneventful short flight with excellent legroom better than Easyjet and Ryanair. Inflight meal and drinks (non-alcoholic) served free. Overhead in-flight entertainment available. Competitive prices still cheaper than Thai.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Remo","Philippines","2015-05-08","BKK-PNH-BKK. Flights were on time. Crews were absolutely professional and courteous. What amazes me about this airline is that on a short 55 minute flight they still serve a full meal in coach. The seats pitch is excellent. Coach passengers have access to their Boutique lounge in both BKK and PNH. I can't recommend this airline highly enough!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"ba-cityflyer","/airline-reviews/ba-cityflyer","BA CityFlyer customer review","S de Thierry","United Kingdom","2010-02-22","London City - Madrid return in economy. New Embraer 170 fleet from City airport. The experience was excellent. Check-in seamless. Cabin clean seats wide legroom good. Very spacious feel although stowage room for hand luggage still rather limited. Service was excellent - a hot breakfast provided on the way out which was a pleasant surprise. Both flights on time and the captain kept pax informed. Good value for money and no obvious cutbacks noticed. As an executive club silver member lounge access in Madrid and free preseating is much appreciated - although check-in online free seating policy I believe works fine. Would fly with BA from city again and recommend them.","","","Economy","","9.0","","","","","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Liewehr","Germany","2013-11-15","IST-VIE-MUC 14/11/2013 C-Class IST-VIE on A319: comfortable seat extremely attentive and friendly crew nice and decent catering as usually on OS VIE-MUC on F100 with new leather seats which are among the most comfortable of any airlines in Europe lot of space again decent catering with a hot meal on a 35 min. flight and a very courteous and attentive crew they really work hard to provide a very high level of service. Very much recommended and for sure OS is setting service benchmarks together with LX within the LH-group.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Jasper Schaap","Netherlands","2013-11-14","AMS-VIE-AMS. Inbound flight on an A319 was OK mostly due to only being filled 50%. Thin seats provided some space and comfort. Outbound on F100 was terrible. Old seats (new Leather covers do not make seats new) FA's were grumpy and with a full plane the seats were very tight even on the emergency exit. Hardly any information on gate so it was surprise to find that we had to board a bus that brought us to the plane. Drinks were ok snack was small.","","","Economy","","4.0","2.0","3.0","2.0","0.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Seidler","Germany","2013-11-14","Bangkok to Vienna on Boeing 777-200. The new economy layout is horrible. The seating is 3-4-3 makes the seat very narrow and gives a cramped feeling. Also on a window seat there is no additional space between seat and fuselage. The food was very salty and very spicy. Cutlery was made out of plastic. Drinks are offered twice at lunch and breakfast time. At night time there was only one personal coming through the cabin offering water or orange juice. All at all I had a feeling that a cheap carrier is doing better than Austrian. Next time no Austrian for me anymore.","","","Economy","","2.0","1.0","2.0","1.0","5.0","","","2.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","J Escobar","United Kingdom","2011-01-09","JFK-BOG-MDE. Overnight flight from JFK on A319. Ground staff efficient and did a good job of trying to control excessive luggage. Still overhead bin room ran out fast with arguments ensuing. Onboard service fairly dismal - a small cold wrap offered by a mostly unfriendly and uninterested crewe xcept one young FA. Cabin felt excessively hot and uncomfortable. Seats fitted with PTVs but uncomfortable. Only water round was before landing on a 5 hour flight - not even OJ offered. Connection in BOG at dawn was fairly easy. Domestic flight was on an A320 fine legroom for a short segment. A drink offered. Crew seemed much more professional and interested in doing their job than the ones on international flights.","","","Economy","","5.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Vladimir Rouvinski","Colombia","2011-01-07","CLO-BOG-SMR return. All flights on time new A320 economy cabin seat equipped with a footrest and IFE offering good choice of short movies music and flight info. Juan Valdez coffee juices and small snacks are served. In addition web check-in is working and useful.","","","Economy","","9.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","P Vernall","Canada","2011-01-02","BOG-MED-BOG in economy class. Flights late both ways with no explanation. No announcements in English only Spanish so you just have to follow the crowd. Inflight service is virtually non existant with the exception of lousy coffee. For a Country that exports some of the best coffee in the world Avianca serves the sludge. Shame as the flight attendants look good in their uniforms but that is where it ends.","","","Economy","","2.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Uwe Bode","Colombia","2010-12-12","MAD-BOG in A330 with the family. Very attentive FAs serving in a very friendly way. Quiet and comfortable cabin lie flat seats with slight angle but comfortable for seating and sleeping. Good AVOD with nice selection. Food excellent although they should change the menu and wine card more often it has been the same for years now! Good amenity kit duvets good breakfast selection excellent. Nice little details like typical Colombian flowers accompanying the dinner and Colombian coffee as farewell present.","","","Business Class","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","L Merizalde","United States","2012-04-03","LAX-ICN First. Only 5 passengers in First. Old 747 in terrible shape had to change seats 3 times as the entertainment system did not work. Food very poor not able to get seconds on the starters because there was nothing left!","","","First Class","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Roger Stone","Australia","2012-04-02","Osaka (KIX)-Seoul (Incheon)-Beijing and Nanjing-Seoul-Osaka. Exceptionally good flights with unbelievably good service meals wine and comfort. Only problem was in making my 90 minute transit at Seoul-Incheon on the outbound Asiana flights. On return flights I noticed one transfer and security gate that was almost completely empty while another transfer and security gate a hundred metres away was jammed packed and virtually not moving. Asiana could do well to advise transit passengers of this problem and to seek ways of rectifying it if they wish Incheon to be considered a serious transit hub for them.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","T Padilla","United States","2012-04-01","Business class ICN-SYD return. Business from SYD-LAX. On INC-SYD leg seats did not go into flat beds - a disappointment for a long haul flight. Video system was sub-standard - not on demand selection of movies terrible. Food both western and Korean was not very good. Flight attendants were very attentive. ICN-LAX leg was in a newer business class configuration with flat beds that were much better. The video screens were better quality and on demand. Again the food was not very good but staff were attentive.","","","Business Class","","6.0","3.0","5.0","2.0","1.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Hine Karen","United Kingdom","2015-04-12","22/3/2015 PG 269. 25/3/2015 PG266. 29/3/2015 PG 253. 3/4/2015 PG280. Myself and a friend travelled with this airline from Bangkok-Krabi-Koh Samui-Phuket-Bangkok in March/April. I am disabled and use a mobility scooter. I am very impressed with the service we received. All of the staff from office to ground to cabin crew went out of their way to help and support our journeys. I would highly recommend this airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Hossain Azam","United Kingdom","2015-04-10","Flew KUL to USM on 19th March rtn on the 26th March. Flights on time or early onboard clean and modern A319 aircraft. On arrival at USM (Samui) by bags didn't make the flight. I blame baggage handlers at KUL. Bags arrived that evening at hotel. Free snacks and drinks at gate/lounge on return from USM for all passengers - unbelievable in this age of cutbacks. Amazing that they still serve a hot meal on such short flights. Crew professional and friendly. Can't fault them.","","","Economy","","10.0","3.0","5.0","5.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Kim Pendergast","United Kingdom","2015-04-04","NPG 914 from Bangkok on March 15th and flight PG 124 on March 25th. Travelled with an elderly relative. Cabin crew were excellent in assisting us and even got a chair lift at Samui Airport to assist getting off the plane safely and nothing was too much trouble. Staff are only too happy to help.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Pucher","Austria","2013-11-06","Sofia to Vienna on an old Fokker 100. The plane itself looks pretty outworn (paint is missing in some areas landing gear was oily). Inside the old seats in new leather design - looks okay. It seems that Austrian is one of the few airlines which is using the airfield for boarding (even Air Berlin uses the fingers). During flight an apple was offered followed by a glass of mineral water. Attendants were friendly. You easily can see that Austrian is saving money where possible. An unpleasant experience.","","","Economy","","3.0","3.0","4.0","1.0","0.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Homoceanu Silviu","Germany","2013-11-05","I bought a ticket for a flight operated by Austrian Airlines from Dusseldorf to Sydney. It was a co-operation between Austrian and Thai Airways: from Dusseldorf to Wien with Tyrolean (Austrian) Airlines from Wien to Bangkok again with Tyrolean and from Bangkok to Sydney with Thai. I could not check in online on the flight as the Austrian Airline web check-in system gave an error for the flight operated by Thai so I got stuck with whatever seats they could offer me at the counter. For the Wien to Bangkok flight (10 hour flight) I got seat 70J which had a wall behind it. While the person sitting in front of me could lean the seat backward I could not so I was left with little room. Furthermore the seat was more narrow than on European local flights like the Dusseldorf to Wien flight! I have to mention I am not big - I am a medium sized athletic person 80KG weight 175 cm tall. The Thai flight was a huge positive difference regarding the seat size. For the way back the same story: No online check in was possible. I contacted Austrian to complain but customer support was useless and the story repeated itself: The flight operated by Thai was ok with enough room while the flight from Bangkok to Wien was horrible! In the future I will avoid Austrian and check seat size online before booking longer flights!","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Watson","Switzerland","2013-11-04","GVA-VIE-ORD Fokker 100 then Boeing 767-300. 30 minute delay on the first leg due to fog in Vienna but all well- communicated and the pilot confirmed before landing that all connections of those on the flight could still be made. I like the Fokker 100 - smooth and quiet (maybe noisier at the back). Unfortunately the breakfast pastry was quite unpleasant and the tea was only served with ""coffee creamer"" and not milk. Very nice 767 to Dulles - spacious modern and recently refurbished interior large overhead bins excellent IFE selection (and not too much glare on the screens). Food was of decent quality plentiful drinks but a meal and a snack (panini) was not really enough food for a 9-hour flight that spanned lunch and dinner Austrian-time. Friendly staff timely arrival. My return leg was with a US carrier using the same model of aircraft. Austrian just blew them away in terms of quality.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"beijing-capital-airlines","/airline-reviews/beijing-capital-airlines","Beijing Capital Airlines customer review","R Koster","Australia","2014-01-20","Was unable to find much about this airline in terms of reviews except that it is a subsidiary of Hainan Airlines. My family and I flew with them today from Chengdu to Lijiang China. First impressions of the A319 were good. Aircraft looked reasonably new and was clean. We had fine weather flying across the mountains to Lijiang which made the flight quite comfortable. Was on time leaving and arriving.","","","Economy","","10.0","5.0","5.0","2.0","1.0","","","5.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","A Easton","United States","2010-12-01","LAX-BOG-MDE return in Economy. Seating very tight and food inferior on both the long legs. On the return MDE-BOG we were mingled in with passengers coming in from Madrid to Medellin and it was quite chaotic getting back into the domestic group in Bogota as I was staying a day there. I felt there had been a serious decline in passenger service in the last 12 months even allowing that when I did the same trip a year ago it was in Business. But the check-in staff at LAX were very friendly more-so than in Bogota. Too little English spoken inflight and I think the non-Spanish speaking passengers get a pretty raw deal.","","","Economy","","5.0","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","M Sierra","United States","2010-11-03","Had my flight scheduled for night of Nov 1st from Bogota to New York. They let all passengers check-in process through security and to the waiting room. Flight was scheduled for 11pm. At 1130pm when all passengers are seated waiting for boarding they announce Flight cancelled (Delayed according to them). We have to leave and come back at 5am. They keep the bags. They seem to have joined to flights since new faces showed up at the 0715 flight. We confirmed with them that since it is another plane are bags will make it to JFK on the same plane with us and 3 staff members say YES to this. We arrive at JFK and and on baggage claim there is one lady from Avianca. She announces that over 100 bags were left in Bogota and they do not know when they will come. The plane in which we came was smaller and could not handle all the luggage. Bottom line is we are getting a run around on the bags and nobody knows when and if I might get them. Never again with them.","","","Business Class","","","","","","","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Uwe Bode","Colombia","2010-08-30","Bogota-Guayaquil in F100 flight 1 hour late due to thunderstorm at El Dorado airport flight very nice meal service with starter main dish dessert and welcome champagne on the ground. Seat 2x2 configuration wide enough and seat pitch decent. Crew very attentive on this flight offering a very personalized service. As it was an early afternoon flight even the AV lounge at El Dorado airport was enjoyable almost empty so lots of space and tranquility. Regrettably the same poor food and beverages in the lounge.","","","Business Class","","9.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Andrea Arbelaez","Netherlands","2010-08-23","Madrid-Bogota-Madrid via Medellin - horrible flight delayed of around 4 hours waiting on the plane due to technical problems no information about the issue until people started to complain. The service was unfriendly staff did not speak good English food was bad the plane is uncomfortable for such a long trip. Baggage missing worst experience ever.","","","Economy","","","","","","","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","William Brandoe","United Kingdom","2012-03-19","B777 with lie flat bed LHR-ICN B777 with no AVOD on ICN-SYD route. Really little comparison- service better on newer plane better bedding pillows choice of movies and audio. Soft product fine on both but a grade higher on newer cabin. Food was good but the second meal on the first leg is always a lunch and for ex-UK this is served at 6-7 am. A breakfast option would go down better. Asiana does not allow CPAP machines to be operated from the a/c power supply; this is a great shame as there is no technical reason for the ruling.","","","Business Class","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Smith","United Kingdom","2012-02-28","LHR-SYD. Crew were friendly but their command of English poor and inflight announcements barely comprehensible. While the crew were pleasant after they had completed the meal service they tended to disappear. Plane was a 777 with no on-demand entertainment system. The only good thing about this flight was the seat comfort and leg room.","","","Economy","","6.0","5.0","3.0","3.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Canonizado","United States","2012-02-22","Seattle-Inchon-Clark return. Planes are showing their ages (A330/A320). AVOD selection is good lavatory is clean and always stocked. Food is great but ran-out of Asian selection very early. I had a bicycle to check- in which was free (other airlines charge $50-$200). My only complaints is the need of USB charger in the economy area if power supply is not available. Most travellers have Ipods or other electronics. Flight Attendants always smiling.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Christian Brincken","Germany","2015-03-17","Flew USM-BKK with connection on Turkish to Germany via IST. Very good check in experience in Samui all Luggage checked thru. Staff very engaged ordered Wheelchair for my wife for whole trip because my wife had hurt her knee the day before. Staff always competent and friendly. Excellent onboard experience on A319 with full meal service on a 45min flight. Bangkok Airways is really unique in service.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Brown","United Kingdom","2015-03-17","Excellent service on both trips Bangkok to Krabi and return. Very efficient service which included a hot meal. Aircraft was clean and cabin staff efficient and friendly.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Dimitris Ch","United Arab Emirates","2015-03-09","Flew BKK-REP-BKK-USM-SIN. BKK-REP on a spacious but very dirty airplane. Carpet and seats need to be changed. Food below average they try to impress with a tray service on the short flights. They did not offer any cold drinks at all (only tea and coffee at the end) although they had placed them on top of the cart. Instead they could just serve a small snack bag with a more efficient drink service. Return to BKK more pleasant although it was a full flight. BKK-USM full flight but the staff did a good job. Especially because of the cabin senior of the flight who was prompting his crew to offer drinks together with the meal tray. USM-SIN got impressed by the helpful check-in staff. She got us upgraded to J/C because we had a short connection in SIN but with another airline. Very friendly and helpful. Business class experience was ok but they really need to take an extra step especially regarding the aircraft' interiors/seats/IFE. Especially because they are overpriced. But they are taking advantage of the fact that they are one of the few options to fly from BKK. On the bright side they are mostly on time and most of the staff do their best to assist. I would try to avoid flying them again at least when BKK is involved in the trip. Too expensive for what they offer and Suvarnabhumi is a pretty chaotic airport. Would definitely try to avoid next time.","","","Economy","","5.0","2.0","4.0","2.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Z Culig","Austria","2013-11-01","INN-VIE-ZAG in economy. Ground operations in Vienna were chaotic. The passengers were asked to board the bus after 30 minutes it became clear that there was a technical problem with the aircraft so that everyone had to go back to the gate. Ground staff extremely unhelpful at all times. Due to many contradictory information no lounge visit was possible. Operational upgrade was declined to Star Alliance Gold passengers. Flight manager extremely rude and unhelpful. She stated that there was nobody at the airport who could authorize such upgrade. In contrast they use business class space to ""upgrade"" luggage from other passengers. It seemed that FA are unhappy with the current situation in the company and showed lack of motivation. It is obvious that OS downgraded most of their services however their tickets in Central and Eastern Europe are still very expensive.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Tegtmeier","Germany","2013-10-28","FRA-VIE-YYZ-VIE-FRA in Economy. Short flights FRA-VIE-FRA uneventful. Longhaul flights from Vienna to Toronto (and back) on 767 very good. All flights on time. Crew friendly and did their job with a smile. New cabin interior very good: seats are comfortable could even sleep for 3 hours. Entertainment system on demand but movie selection is a bit limited. Food quality was great quantity just ok. Would definitely fly with OS again!","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Gemmel Pet","Switzerland","2013-10-28","Actually the ratio quality/price is very low on Austrian flight you pay big money for nothing for no food (a cold muffin or something like that is no food for me) no service and old aircraft with no entertainment. If you have option to fly with someone other than Austrian take it. Because as I'm flying Geneva-Vienna there is unfortunately no other option if it was the case I wouldn't fly with Austrian.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Alfonso Moscoso","Peru","2010-07-31","Avianca was my choice on my last trip to Washington with an 1 hour connection in Bogota. Nice planes (A330/A320) good flight attendants IFE. On the way back to Lima a storm stopped all operations at IAD. The flight attendants were courteous and polite with passengers serving drinks all the time we stood stranded. On arrival at Bogota Avianca quickly rebooked all of us on other flight to Lima the following day. They sent us to the Crowne Plaza a four star hotel and covered all the expenses.","","","Economy","","10.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Norman Mitchell","United Kingdom","2010-06-21","BOG-GYE-BOG operated by Avianca’s SAM subsidiary although you would never know apart from reading that fact from the small notice printed on the side of the aircraft and the aircraft a Fokker 100 the entire fleet of which in Avianca colours are operated by SAM. However for all intents and purposes this is an Avianca service and after check-in I went to the Avianca Business Class Lounge at Bogota. This Lounge proudly advertises the fact that it has won awards for the best Business Class Lounge in Latin America – it’s difficult to understand why as it is large very impersonal and depressing and has the absolute minimum of food choice. It seems that when the Fokker 100s are used on international services they are parked off-gate on a remote stand which means the dreaded bus. Business Class comprises a cramped 2 rows of 2x2. The hot meal service started about 1 hr into this 1.5 hr flight. Even then service was slow and by the time this service reached Row 2 where I was sat we were well into the descent and the service was withdrawn. The return service was much better but the on-time arrival benefit was lost whilst we awaited a tug to push us back onto the remote stand and then another delay waiting for the bus. Meanwhile another two international flights had arrived and a huge line awaited us in the Immigration Hall.","","","Business Class","","5.0","","","","","","","4.0","1"
"avianca","/airline-reviews/avianca","Avianca customer review","Uwe Bode","Colombia","2010-06-05","Bogota-Lima-Bogota on A320/A319. Attentive crew good food beverage selection quite good apart from Wine list - the same wines for years. All flights punctual good IFE.","","","Business Class","","7.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","W Pollitt","United States","2012-02-15","LAX-TAO MNL-LAX return. Great FA's. Time and new innovations are letting this airline fall behind. Now with many offering power ports in economy for phones ipads computers this is not offered to its coach passengers. Inflight entertainment is not up to standards offered by other airlines. But personnel are great in all areas although equipment is starting to lack.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Christopher","United States","2012-02-09","ORD to SGN. The FA's were great the entertainment adequate and the rest rooms clean and restocked with amenities frequently. My only complaint was the Korean food not quite what I expected. I like Asian food but this was not as good as I heard it would be. I'd opt for the western meal next time.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","P Luciani","France","2015-03-04","I flew from BKK (Bangkok) to REP (Siem Reap) on A320: 45 minutes flight. Access to the Bangkok Airways Lounge in BKK and REP even if you fly on Y class. 1st row seats confortable meals enough for a so short flight. Cabin Crew efficient and professional.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","P Browne","United Kingdom","2015-03-04","Flew Bangkok - Phuket - Bangkok as code share with another airline. The lounge at Bangkok was fine with free food and drinks comfortable seating and came as a pleasant surprise. Outbound flight was one hour late due to late departure from Cambodia but boarding was swift and the aircraft which had been on the ground for only 30 minutes or so was spotless. Meal supplied was spicy noodles with chicken and it was very good. Return from Phuket was spot on time and boarding was OK. Meal served again surprising how the cabin crew can manage to service a full plane in such a short time. Seats on both planes were OK with acceptable legroom. Cabin crew were excellent and food quality good. Perhaps the management of Bangkok Airways could be persuaded to work their magic on some European low cost airlines? Would definitely recommend this airline.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Vinzenz Richter","Austria","2013-10-20","NRT to VIE on a very new B777-200ER. Fast and uncomplicated boarding and the flight was totally on time. The food and hospitality was great and also the new cabin impressed me. The IFE offered a lot of different channels. The value for money is perfect.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Tommy Desmet","Belgium","2013-10-13","Split-Brussels via Vienna. All flights on time or ahead of schedule. Planes were very clean. Cabin crew not all friendly. Web check-in not possible out of Split maybe because the ticket was issued on Lufthansa. Fortunately for us the given seats directly at check-in where ok. Catering with Austrian on European routes has reduced apparently. Only an apple or biscuit available on an evening flight from Vienna to Brussels is a bit poor! They used to serve a decent hot meal some years ago. A sandwich like you have on Swiss would be more appreciated! Austrian also needs to invest in newer planes. Not sure if I am going to fly them again soon.","","","Economy","","6.0","4.0","3.0","2.0","4.0","","","4.0","0"
"avianca","/airline-reviews/avianca","Avianca customer review","Richard Winger","United States","2010-05-13","Recently in J class BCN to MED connecting through BOG. The transatlantic leg pleasant. The connection through BOG a total disaster. Tight to begin with and even tighter after a delayed departure. Nobody to meet transit passengers at the gate (J class plus highest elite status apparently not worth any extra attention). On own initiative despite an endless line I still made it through immigration with half an hour to spare plenty of time to make it to connecting plane. But no transfer desk looked aghast at my early appearance and stood firm that all domestic transfers had been closed. Overnight in Bogota but oops all of Bogota sold out except the downtown Tequendama which I don't wish on my worst enemy. That's where this airline despite major improvements over the last couple of years still allows bureaucracy to kill customer service initiative. Had there been an agent to take us through immigration and put us into a car to our connecting plane AV would have made friends for life. (And saved a bunch of money.) Which by the way wouldn't be a bad move after having drastically cut the benefits for their top frequent fliers.","","","Business Class","","1.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Finden","United States","2012-02-08","SFO-ICN. Quadra seat made this 12 hour flight enjoyable. Extremely attentive flight attendants. Flight departed and arrived on time. Decent movie selection but 1 movie froze up at the same point 80 percent of the way through.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Green","United Kingdom","2012-01-27","London-Sydney return. This is the 3rd time I have travelled this route with Asiana and the quality has been excellent on each. The seats are about as comfortable as you can get in economy. The attentiveness and friendliness of the cabin crew is excellent. Meals are good if you choose the Korean meal. Entertainment choices are good if you have AVOD but fairly limited if you haven't. Toilets are clean and well stocked. The overnight stopover in Seoul was at the Seoul Royal. Only criticism is that the announcements can be too quiet and the command of English is a bit limited. The directions for getting to the Asiana desk for hotel allocation could be a lot clearer.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Richard Hugill","United Kingdom","2015-02-11","Flew from Bangkok to Phuket on 25/1 and returned on 2/2. Both flights were late departing. Whilst inflight service is good the punctuality is not good.","","","Economy","","5.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","M Gittens","United Kingdom","2015-01-26","Our 5th flight with them this year. A great airline flight allways on time. We flew yesterday from Bangkok to Chaing Mai. A320 was very spacious even more so than a 777-300 we had flew on a few hours before. Staff were very pleasant. The flight was only 55 minutes but we got a full meal and 3 lots of drinks.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Baic","Australia","2013-10-13","Flight OS25. 22nd Sept. Vienna to Bangkok. Flight ran out of food. Was offered the vegetarian option 3 cold potatoes and 3 slices of tomato. Morning meal was a sandwich served still frozen. Staff were less than friendly or helpful. Monitor in back of seat wasn't working. So no entertainment until they exchanged a monitor from a spare seat after 3 hours. My worst flight.","","","Economy","","","3.0","1.0","1.0","2.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Rubli Urs","Switzerland","2013-10-06","Dubai to Vienna / Boeing 767 in new business class. Seats are comfortable with enough privacy. Maybe for some travellers a bit narrow as the armrests and consoles are quite high. Cabin staff was ok - could have been friendlier. Food was a midnight snack (had chicken tikka) which was ok. Breakfast was eggs with toast yoghurt and fruit. Was very good and freshly cooked by the chef on board. Cabin was clean. Toilets without amenities (no hand lotion or eau de toilette). Lounge service in Dubai ok with good choice of food (hot and cold). Overall good experience but crew could have done more to make it memorable.","","","Business Class","","6.0","4.0","3.0","3.0","4.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Wiedemann","Austria","2012-01-26","FRA-ICN-SYD return - and three out of four flights were good / very good. Although FRA-ICN and back was only a 747 good on demand entertainment system very good meals and friendly staff. ICN-SYD was a 777 but no on demand system older machine - everything with a lower standard (seats food etc.). However SYD-ICN we had a lot of problems with the crew: we ignored to shut the shades on a daytime flight none of the crew could speak proper English - they all were repeating the same phrases over and over again. Long story short: good food most of the time good entertainment and seats but poor service if you start to discuss with the crew.","","","Economy","","6.0","4.0","2.0","5.0","4.0","","","4.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Vogelhaupt","United States","2012-01-24","LAX to Hanoi via Incheon return. LAX-Incheon on 747 and Incheon-HAN on A330. Check-in and boarding couldn't have been better throughout. All planes were immaculate flight attendants were superb. Food and beverages were excellent and inflight amenities very good. All equipment functioned perfectly and the toilets were kept fully stocked and clean. IFE was more than adequate. Seats were a bit on the hard side although I don't have a lot of padding and I found it difficult to sleep with the angled seating. Overall definitely a first class experience for a business class price. Too bad US airlines lag further and further behind.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","G Becque","United Kingdom","2015-01-19","RGN/BKK. Really efficient check-in I had checked in online the night before so as to chose seats but our boarding cards were waiting for us-all three sets including EK sectors from BKK to DXB and onwards to BHX. Easy boarding and on time push back-excellent snack of sticky rice with prawns washed down with a French Chardonnay. Decent legroom on a modern A320good in cabin service typical of the high standard of this airline which will be our first choice on this route in the future.","","","Economy","","9.0","5.0","5.0","5.0","2.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Georgios Vrontos","Greece","2015-01-19","BKK-USM on ATR and A319 great service even 1 hour flight even a ATR we offered hot meal. Staff were eager to please. USM airport was great tropical atmosphere and they offer complimentary sandwiches and drinks coffee while you are waiting your flight. A great airline to fly with.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Philip Rubenstein","Canada","2015-01-05","BKK-HKT AB 320. Options out of BKK for domestic flights are limited and this was one of the few options available. The fare was approx. 2x that of a flight from DMK. I was on a full fare and for that I had the forced obligation of a kiosk check-in. The equipment malfunctioned and I was forced to go and line up at another kiosk. Then it took approx. 15 minutes to work through the slow system which took ages to load and process. After this experience I then lined up at the baggage drop. 20 minutes later I finally was able to speak to someone to see if I could take an earlier flight. Even Air Asia and Nok provide a faster and more efficient check-in service than does Bangkok Airways. After this negative experience I went to the crowded lounge. Nothing spectacular. I was more comfortable out of the lounge and waiting at the gate. Bangkok Airways provided a chaotic boarding experience to a crowded bus for the ride to its airplane. Onboard it was a full flight with the usual non enforcement of carry on bags. Uneventful flight with late arrival and the usual slow baggage delivery at HKT. Seat comfort was adequate but not as good as Nok. Bangkok Airways has tried to position itself as a full service airline but the reality is that the claim is just marketing fluff. It doesn't really offer anything special except fares considerably more expensive than its competitors.","","","Economy","","6.0","3.0","3.0","2.0","0.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","N Hall","United States","2013-10-02","Extremely disappointing. Houston to Dubrovnik Croatia. What appeared to be a 3 stop return all on Austrian Airlines was actually across 3 airlines (Croatian Tyrolean and United) so when we tried to check in we were unable to do so online. We had a 1 hour layover in Vienna and the only reason we made our flight is because Austrian was so disorganized they were delayed in boarding the flight from Vienna to Chicago. Our boarding passes we received in Croatia didn't work in Vienna. When I tried to board the attendant dismissed the boarding pass and said it was no good. I had to check in again. My friend had the same issue so we went to the gate and they reprinted the exact same pass. In addition it is very irresponsible for the airline to book a one hour layover when it would easily take 2 hours at least to get from one gate to the other especially with Vienna requiring customs to get in and out of the airport and you have to go through security again. I give credit to the personnel who kept reprinting our tickets at each stop. But we will definitely avoid booking with Austrian again until they get a little more organized for scheduling flights and online check-in.","","","Economy","","","3.0","4.0","0.0","3.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Mayer","Austria","2013-10-01","I have actually been on many flights with ""Austrian"" all over the world: VIE-JFK VIE-PEK VIE-BKK and have never really experienced anything bad. Good onboard programme and food on long range flights. Seats are comfortable (even to sleep). The crew are always nice and friendly and try to help.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Gilchrist","Canada","2013-09-29","OS332/OS6 23-24 Sep OSL-VIE-WAW. Inflight service was impeccable. Food/drink very nicely presented and prepared. I was surprised by the seat comfort and overhead bin capacity on the Fokker 100 and Fokker 70 aircraft. Flights operated on time. Very satisfying experience.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Hollifield","South Korea","2012-01-17","TPE-ICN. Missed first flight on Korean Air so this was a last minute booking just hours before the flight. The low cost was impressive only 300 USD. The flight was barely 15% full. Flew on an 3-3 configuration Airbus. The cabin felt very dated perhaps due to the yellow lighting and grey seats. Service naturally was fast and efficient. Smooth flight delicious meal and the flight attendants excellent. Only inflight entertainment was a random movie shown overhead. My only complaint was that the armrests would not raise all the way up in between the seats thus preventing a much needed nap across the seats.","","","Economy","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Davidson","Australia","2012-01-11","SYD-ICN-CDG return. SYD-ICN by A330 and met expected cabin standards but after breakfast cabin crew asked that shades be drawn - at 11am on an originating flight. Remaining sectors by B777-200 and were simply substandard with a 7-section seat that is far from flat let alone fully flat. The crew fitted vertical plates to the footrest after takeoff to stop you slipping down and under the seat in front. Inflight entertainment was primitive. On two sectors the purser apologised for mistakes by cabin staff who were friendly but amateurish.","","","Business Class","","5.0","1.0","3.0","4.0","1.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Johnston","United States","2012-01-11","Incheon-San Francisco. Best flight I've had in a long time. IFE is pretty good with a lot of new movies about 1-1.5 months old. What stood out were the FA's who were always smiling and asking if we needed drinks. I slept through a meal and they left a card telling me to call anytime I want a meal. Food was excellent I'd recommend the Korean option although the Western option (steak) is also excellent. Overall an above average and satisfactory flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Norah Lilley","Australia","2014-12-31","We flew from Singapore to Koh Samui with Bangkok Airways. After flying with Etihad they were a breath of fresh air. They were cheerful professional and happy to give us a second drink promptly. The terminal at Koh Samui was excellent as they provided tea/coffee/juice and snacks. Would definitely fly again with this airline.","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Trevor Sworn","United Kingdom","2014-12-04","PG937 from Bangkok to Phnom Penh. Thursday 27th November 2014. 9pm. Flight was 45 minutes late. Interior and seat of plane was dirty. Black marks on windows tatty plastic. They took us by bus from gate to plane. The staff did their best but had little information.","","","Economy","","2.0","2.0","3.0","2.0","2.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","F Wong","Hong Kong","2014-11-25","BKK to RGN to BKK: A great choice to fly to Yangon Myanmar with. Their tickets price is cheaper than TG and I am very impressed with their service. Check in has no fuss people with the airline gold card and internet checked in passengers can go to a faster lane. This is especially handy to know for Yangon airport where the check in queues can be quiet long and easily take 30 mins or more. Aircraft is clean in excellent condition and one class only crew are charming and helpful. For a short flight little more than an hour free meals were offered and taste quite good too with metal cutlery not those cheap plastic ones. All in all I am very impressed with Bangkok airways will not hesitate to chose them again for flying to other AESAN countries via Bangkok.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Koepernik Franz","Germany","2013-09-25","SKG-VIE and VIE-MUC 2 different flights and stories on Miles and More Award. SKG-VIE check in a little bit chaotic and check in staff (not from Austrian) quite rude. Could use the Aegean Lounge which is nice and food/drink choice is ok. However Priority Boarding only for Aegean Passenger direct from the Lounge is possible therefore chaotic boarding procedure (with buses) at the gate and no priority boarding. Flight itself was ok however Service in C-Cl (completely full) rushed. Seating in A320 (new seats according LH-Standard) not so comfortable. Meals on both flights very tasty and still the best in Europe! VIE-MUC: priority boarding and pre- drinks served by the friendly Purser C-Cl was quite empty therefore good service despite the short flight time (35 min). Seating in Fokker 100 much better than in A320! Priority bags arrived in Munich among the last bags although we could see that our bags were loaded in Vienna directly at the door.","","","Business Class","","6.0","4.0","4.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Harold Kit","Austria","2013-09-24","BKK-VIE with a 777-200 on September 25 2013. This was one of my best business class experiences so far perfect service great seats great food. In sum comparable to Singapore Airlines and other high rated airlines if not better.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Melanie Haymont","Australia","2013-09-24","Our family flew from Vienna to Bangkok on 21 Sep 2013. The seating we had was appalling the seats did not recline at all and as this is a 9.5 hr flight it was a nightmare. You expect cramped conditions on a long haul economy class flight but this was ridiculous. Staff were rude and unhelpful. I will never fly them again and would not recommend.","","","Economy","","","1.0","1.0","3.0","3.0","","","1.0","0"
"belavia","/airline-reviews/belavia","Belavia customer review","John Currie","Ukraine","2015-07-07","Flight from Warsaw to Minsk was on time and uneventful. Transit at Minsk was impossible because the airport has no facilities to process transit passengers. All passengers with connecting flights were herded into a hot, stuffy room for an hour, until the man in a green uniform who had the key to the door to the main Minsk terminal decided to appear. By that time, most connecting flights had departed, including my flight to Kiev. Belavia staff tried hard, spoke little English, said I would have to sleep in the airport as my passport was ineligible for a transit visa on arrival, and travel on the morning flight to Kyiv 14 hours later. Nothing offered, not even a bottle of water for the inconvenience. To be fair it was the fact that Minsk airport does not work for transit passengers that was the issue, but Belavia must be aware of this and should not sell connecting flights. I am sure Belavia is fine for point to point travel, but it (and Minsk airport) is unable to cope with connecting flights.","","Business","Economy","Warsaw to Kiev via Minsk","1.0","2.0","2.0","","","1.0","","1.0","0"
"belavia","/airline-reviews/belavia","Belavia customer review","R Katov","United Kingdom","2014-08-11","Amsterdam - Minsk 23/07/2014 Minsk - Amsterdam 30/07/2014. Brand new Embraer 195 that was delivered in May 2014. Good seat pitch config 2-2. Flight packed but air hostess made everyone feel comfortable. Given a sandwich and a selection of soft drinks. Good value for money comfortable and enjoyable experience overall. Would even suggest it rivals Lufthansa and Austrian Airlines that fly to Minsk in terms of overall experience.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Ung","United States","2012-01-03","JFK-ICN-SGN. I flew on the older model so the screens were small and not as much room as I hoped for your legs. ICN-SGN I did get a chance to ride on the newer model and it was great big screens and lots of leg room. I didn't have a problem with the movies there were a lot of choices and new movies to choose from. Staff were great even though the cabin was packed because I flew in the summer. Good price cheapest option. Overall a great experience.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","O Hansen","Norway","2011-12-22","BKK-ICN-BKK. Fantastic cabin crew excellent food wine and good entertainment. Outbound flight on a 744 with F seats seated in 3K in the F cabin. Although the seat was a little too firm for my liking I slept. Inbound on a two class A330. The J seats are angled and not fully flat but comfortable all the same. Cabin crew make you feel like a valued guest. The only complaint is the business lounge at BKK it is a tiny Louis Tavern lounge with limited food and drink offerings. The lounge at ICN however is excellent. I would fly OZ again my first choice for Asian travel.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","T Vent","United States","2011-12-15","LAX-ICN-SYD Business Class. 747 first leg 777 remainder of legs OZ Smartium on last leg. Service was impeccable! Meals were what I would consider restaurant quality. Brought back wine in Styrofoam 6-pack. They marked as fragile and hand-carried with FA’s baggage. At LAX on return Asiana personnel removed all BC baggage from carousel to expedite process. Much more service-oriented than any American Airline! Unlike others number of AVOD choices not that important to me. My wife really liked the OZ Smartium seats. I would recommend Asiana to others.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","N Rowley","United Kingdom","2014-11-20","CNX-BKK-KMV. As per other reviews this is a great airline. We were surprised about the lounge with free wifi food and drinks! And then to have a meal served on both flights was really good. The service was excellent and no queue at check-in. Other low cost airlines should take note.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Gray Paul","United Kingdom","2014-11-12","KLIA - USM 4th November - one thing I can say about Bangkok Airways is they are consistently good. Last travelled with them 7 years ago and they now have newer aircraft. Service excellent for economy. Got a hot meal on a 70 minute flight and flight was early - a great start to holiday. Look forward to travelling with them again on Sunday back to KL on route back to Heathrow.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","A Brown","Thailand","2014-10-13","10 October BKK-UTH on A320. Full flight. Crew professional. How they manage to serve a full flight with the meal and beverages in 50 minutes and also tidy everything up is really amazing and all for 1040THB (approx. 20GBP).","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Luke Toornent","Netherlands","2013-09-16","AMS-VIE. I normally use KLM for this flight but I decided to try Austrian. I have to say I was impressed by the professional staff and the seat comfort on board the Airbus A319. Good food and drinks. Flight left on time and arrived 20 minutes early. I found the experience better than KLM. Would choose Austrian again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","D Led","Thailand","2013-09-10","ZRH-VIE-BKK Business - VIE-BKK on OS25 11/8/2013. New business class excellent service comfortable seat excellent food. Transit in VIE was a little chaotic due to delay.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Seefeld","Austria","2013-09-10","VIE-KLX and return charter flight fully booked. Very charming crew on both legs tasty hot meal served with 2 rounds of drinks on this 2 hr flight. Good legroom clean and tidy cabin on A319. Newspapers and magazines were appreciated. Great flight experience by Austrian!","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","Phivos Dimijian","Cyprus","2014-01-31","I have been using Belavia airlines for almost nine years and I have never had any problems. Good service good flights always on time and most importantly staff were very kind and helpful. Representative at the airport always helping with a smile! I am recommending them for a safe and pleasant trip.","","","Economy","","10.0","","","","","","","4.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","Mark Foote","United Kingdom","2013-07-08","I have flown several times with Belavia from Moscow and London to Minsk and have been impressed on every occasion. They might not be cheap from London to Minsk but they are very competitive from Moscow to Minsk. Even better if you fly on their brand new Embraer aircraft which are going to replace the aged Boeing 737s. The staff are very courteous and efficient on every flight sweets are given before take-off and usually before landing food isn't fantastic but neither is easyJet's or BA's. I have flown with Western European airlines into Minsk and the prices are sometimes cheaper if there is a sale on otherwise Belavia offers good value for money Vs. time and hassle avoided from London Gatwick. From Moscow (DME) Belavia code-share with S7 so you will always fly Belavia from DME to MSQ.","","","Economy","","8.0","","","","","","","4.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","D Turowiec","Belarus","2013-06-21","I have flown Belavia to Prague several times. I'm pretty much satisfied. Organized check-in nice service onboard food is normal (not very tasty though). Newer airplanes are better (like smaller CRJ) some Boeings do look old and they are. Seats are comfortable enough. Captain updates you on fight conditions and timings several times during the flight and it's nice. Landings were pretty smooth.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2011-12-08","GMP-CJU. Domestic route with no C class. All Y 200+ seater A321 was packed both ways but thanks to priority boarding for elite members check-in and boarding was hassle free. For 45-minute flight the crew still served beverages including coffee. As usual the service was flawless with warm smile. For domestic flight the seats were comfortable with generous space. No IFE for domestic routes.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Trevers","United States","2011-12-06","I had very high expectations for Asiana but I didn't see them. Flew from JFK-ICN-HAN. Crew is great and they have a tough job keeping up with a lot of high maintenance passengers. Korean meals are good western meals are not. On the ICN-JFK leg dinner is served after take off and nothing else for 11 hrs. If you ask you can get a bag of potato chips. Leg room is ok on the 777 but really didn't feel like 34 inches and width is narrow. AVOD works well but the choices are limited. The 777 is also poorly designed without enough toilets so there is always a line for the two in the centre. The seat belt sign was only partially enforced and even during heavy turbulence when the crew was told to be seated there was still people walking around. Upon landing at JFK no fewer than four people got out of their seats during taxiing and had to be told to sit down. The A330 was more comfortable particularly from HAN-ICN which was completely empty and everyone had their own row. There is also an obsession with duty free and for the last three hours of the first leg the entire crew was consumed with taking and delivering orders. Having said all that Asiana is still miles ahead of AA Delta United etc.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","David Watson","Japan","2011-12-05","Paris CDG to Tokyo Narita via Incheon airport. Good service and leg room satisfying but besides that there is not enough to justify the ranking of this airline. Their website is terrible. Airport ground staff are not friendly and most of all this company allows only one luggage of 20kg in Eco or 30kg in Business - one piece of luggage is just outrageous for the price paid. The 747 was outworn with tired seats inflight entertainment was ridiculously small old and content simply not viewable. I fly often and Asiana really just didn't make the cut this time next to Emirates Singapore Thai and Qatar.","","","Economy","","6.0","5.0","4.0","5.0","1.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Asoke Maurya","Thailand","2014-09-19","I fly Bangkok Airways frequently between Chiang Mai and Bangkok and back. I have always been impressed by this airline's service and attention to detail. BKK Air's lounges both in CNX and BKK are being renovated and they have immediately set up temporary make-shift lounges at both airports. Moreover the airline is the only one that I know of that offers snacks tea/coffee/water - pretty good coffee ample seating Internet. WiFi to its economy class passengers. A special commendation on their website: on clicking 'seat selection' a seating chart shows up on which the last three rows after which come the toilets are clearly marked BY Bangkok Air as 'undesirable'. This passenger can only marvel at the honesty shown here!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Rhonda Reyes","Philippines","2014-09-18","Ground service from Phuket to Bangkok far exceeded my expectations. Due to unforeseen events I had to cut short my holiday in Phuket. My connecting flights (Phuket-Bangkok via Bangkok Airways and then onwards via a different airline) had a very tight window of 1 hour and 5 minutes. This was a fault on my part but the staff went out of their way to make sure that I would make it on time. I was given a seat in Row 1D to be able to disembark first - upon disembarking a special car was waiting to take me to the terminal building right away and a very efficient lady escorted me to the other airline's counter negotiated with them and directed me to immigration. I've received far worse service from airlines who charge more than Bangkok Airways did for a domestic flight. The help I received from their crew was a huge relief during that stressful sleepless night. I have nothing but praise for this airline.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Haresh Advani","Thailand","2014-09-17","Comfortable round-trip flight Bangkok-Bombay-Bangkok. Basically everything fine except that on both the outbound and inbound flights cabin crew suspended the after-meal coffee/tea service due as they said to turbulence. On both occasions this passenger who has been travelling on planes for 40-odd years did not feel any turbulence and the seat-belt signs did not go on. I can only conclude that the cabin crew decided to just take it easy.","","","Economy","","8.0","4.0","3.0","4.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Lutz","Germany","2013-09-10","We travelled from Athens to Vienna 10/9/2013. While the flight felt safe enough the cabin crew looked tired and disinterested. Packet of dry crackers and drinks (wine or juice and they came around twice which was good). No TV or entertainment of any kind. Perhaps they are better on long haul flights but this short European flight was nothing special. The Lufthansa connecting flight we took two hours later was a huge improvement.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Gustafsson Magnus","Sweden","2013-09-01","Vienna to Stockholm OS317 Saturday August 31 in Economy Class. Flight was fully booked except one seat. I was lucky enough to be placed in this row. I am a SAS Eurobonus Gold member (Star Alliance) but whether my seating had anything to do with this I don't know. The flight was operated by Tyrolean Airways on behalf of Austrian Airlines with an Airbus A319. I was seated on the last row seat 24A. The leg room was decent and the new Recaro seats are ok but not more. The seats has no head-pillow so you must bring your own to sit comfortable and if you would like to take a nap. There was no food served on this 2 hours flight only a chocolate biscuit (the type that you buy on the gas station for 0.85 Euros or so). The variety of drinks was however ok and drinks were served two times during the flight. The cabin was neat and tidy and the cabin crew were observant and friendly. Probably better than the average European full-fare airline but nothing extraordinary.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Wilson","Canada","2013-08-18","IAD-VIE. The flight actually went by very fast with two meal services and comfortable seats enabling me to sleep. I was also surprised by the quality of the food. I will definitely fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","A Shkaruba","Hungary","2013-01-11","MSQ-KGD-MSQ economy. Flights were around the New Year and usual for this route CRJ 100/200 were replaced with larger aircraft. Minsk-Kaliningrad with Tu154m. Cabin looked newer than expected and more comfortable although the cabin design was the lowest priority apparently. The crew were polite and very helpful the inflight service decent for the 50 min flight including cold drinks coffee tea and a small chocolate. Return flight was a packed and extremely shabby B737-300 with no leg room the crew very much inferior to the previous one - rude and inattentive. The web-site and on-line check in are functional the international airport Minsk 2 is horrible with no attempts from the staff to make things easier but this is not a major problem because it is empty.","","","Economy","","5.0","","","","","","","4.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","MJ Zoodsma","Netherlands","2012-12-31","From Amsterdam to Minsk and back. Fly this flight every second week now for a year experienced only once a small delay of half an hour. The planes are good in wintertime they use a smaller new plane. Staff are friendly and helpful. Food is not too good. They fly only 5 times per week and in the middle of the day.","","","Economy","","9.0","","","","","","","4.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","Gandy Kofman","Israel","2012-09-04","24-08-2012 Tel Aviv to Minsk on Boeing 737-300. Aircraft is very old and passenger cabin was in awful condition. One toilet was closed with 3 red tapes and a second was dirty. Meals was good for this type of airline. 2-09-2012 Minsk to Tel Aviv on another Boeing 737-300. Aircraft was old but a passenger cabin in much better condition. Toilets clean. Service more quick and efficient.","","","Economy","","1.0","","","","","","","1.0","0"
"belavia","/airline-reviews/belavia","Belavia customer review","Alexander Zarach","United Kingdom","2011-08-28","Everyone given boiled sweets as they boarded. Business class (from London Gatwick to Tel Aviv via Minsk - same price as British Airways or El Al economy). I was also offered a fruit juice or tea/coffee and given a thick blanket and decent-sized pillow. Every business class passenger had 3 seats to themselves and was allowed to lie across all 3. Dinner served on both flights with great portions! Meals served on white fabric tablecloth with fabric napkin and stainless steel cutlery and porcelain dishes. Both flight meals delicious. Service great. Staff spoke poor English on second flight but good detailed announcements and safety demonstrations in English on both flights. On second flight captain gave detailed info on flight route and stats as the flight progressed. First plane an ex-Xiamen Boeing 737-500 in excellent condition with radios at each seat where the ash-trays used to be. Second plane a 737-300. Transfer at Minsk fine as weather delayed the first flight a bus was chartered just for me (the only LGW-TLV passenger) to take me from the transfer desk to the next flight where I was allowed to the front of the queue as a business class passenger.","","","Business Class","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","G Brindley","United Kingdom","2011-11-17","London to Osaka via Incheon and was very impressed. The service was outstanding with large amounts of good quality food and drink. The entertainment system offered a good choice but was not 'on demand'. The seats were comfortable and there was plenty of legroom and storage space. The staff were always around smiling and helpful. We had to wait 3 hours for the connection at Incheon airport but that was pleasant as it is large and clean with lots of shops and the Asiana lounge is comfortable and provides refreshments.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Tayfun Eldem","Canada","2011-11-05","LAX-ICN in Business Class. Hassle free boarding with on-time departure and arrival. Attentive FA's great food with wide selection of wines and beverages. FA's smiling and looked after passengers. Very comfortable lie-flat seats with ample personal space and restful sleep. Good IFE but limited selection of movies.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Hill","South Korea","2011-10-25","Roundtrip to SGN on A321 seats that were slim and comfortable. PTV on demand but choice limited compared to other carriers. A hot towel full hot meal dessert and coffee service is excellent quality. Crew served packed flight and did not seem to be rushed. Both flights on time. Onboard announcements were loud and clear but unfortunately only in Korean. The English announcements were poorly handled.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","A Veld","Netherlands","2014-08-26","Flight from Kuala Lumpur to Koh Samui on August 12 2014 and return on August 19 2014. Online check in okay. Both flights excellent on time friendly staff clean plane. Staff managed to serve full breakfast (on outbound flight) and dinner (on inbound flight) on this 70 minute flights. Seats are a bit tight for non Asians but not a real problem given the short duration.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Mark LaPrairie","Bhutan","2014-08-20","PG937 BKK-PNH. Remarkably great service from start to finish given it was a 58-min flight from BKK to PNH. No line up at check in at BKK airport and very friendly staff behind the counter. On board a full hot heal with choice of soft drinks wine or beer. Clean aircraft. Flight 40 mins late departing it happens. Bags took a long time at PNH as an OZ flight from Korea shared the baggage arrival belt and most passengers were in a line up getting visas on arrival so there was no place for bags from the following flight (i.e mine) on the belt. Otherwise very pleased with Bangkok Airways. Puts American and Canadian carriers on short haul flights to shame especially since my round-trip ticket BKK-PHN-BKK was just over US$200. Great value!","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","K Walker","Thailand","2014-07-31","I would like to commend Bangkok Airways for their excellent customer service during our recent trip from Utapao to Phuket and return. My broken ankle meant I was traveling with a wheelchair and crutches so I was somewhat anxious about the trip. The Bangkok Airways staff at both airports were so helpful and did everything they could to assist my access through the airports and make boarding and exiting the plane as hassle-free and easy as it could be. The cabin crew were also very kind. I notified the airline a couple of weeks before traveling and would recommend that you do this to discuss if you have any mobility issues.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Christian Holzer","Austria","2013-08-12","Beijing to Vienna. To summarize the flight I would describe it as First class for the price of business class. There are just 4 seats in a row. The seats are comfortable with a shelf beside for a place to put your bits. When you sit at the window you have no neighbour at all - very nice. The seat can be moved to 180 degree so to a horizontal position. The TV screen is a large TFT screen with a bright picture. Food was good too! Only problem for me is that they fly only 4 times/week. So normally I fly to Vienna on Friday (there is no flight on that day) and return on Tuesday morning (flight is too late for me that day). In all: strongly recommended.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Barbara Firehock","United States","2013-08-12","My husband and I flew to Vienna Austria from Dulles International and return. Despite having paid for our tickets and making our seat selections 8 months in advance we discovered upon arriving at the airport that we had been bounced from our seats and put in the worst seats on the plane many rows apart. We had the dreaded middle seat of the middle row of the plane. I have back and neck issues and require wheelchair assistance which was clearly visible to ground staff. They were entirely indifferent and made no effort to assist us. My husband went to the airline office in Vienna prior to our return flight and was told there would be no problem this time. We checked in discovered we had been bounced again to the same miserable seats. After being brushed off yet again we insisted on seeing a supervisor. After 20 minutes she ""suddenly"" came up with seats consistent with what we had reserved. On both flights the sears were horrible: worn out padding and absolutely no leg room in any position. In contrast to the unfailingly polite and helpful Viennese the staff of this airline is the worst we have ever encountered. We are returning to Vienna and will never travel Austrian Airlines again.","","","Economy","","2.0","1.0","1.0","4.0","3.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Barbara Dobson","United States","2013-08-07","I was on a return flight from Vienna to Washington DC. On the flight there was a family who were not parenting their two toddlers at all. The 2 year old little girl even wandered into one of the rest rooms and pinched her fingers in the door and the parents had the nerve to yell at passengers nearby. When I had been stepped on enough by the two wandering toddlers I complained to a stewardess and she just shrugged and told me it would be better if I dealt with it myself! I will never fly this airline again!","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"belavia","/airline-reviews/belavia","Belavia customer review","Maryam Svensson","Sweden","2011-07-29","Terrible would never recommend this flight to anyone - it is not worth the low price. Stockholm to Tehran (return). Awful food no online check in there was no passport control in Minsk - a lady came and took everyone's passports! The worst thing was the return flight - some people had 30kg luggage allowance on their ticket some had 20kg. We checked in Iran and in Minsk they told us that the rule has changed and now there is no more 30kg allowance and every one must pay or else not allowed to fly! They treated us very rudely.","","","Economy","","","","","","","","","1.0","0"
"belavia","/airline-reviews/belavia","Belavia customer review","Tom Verbart","Netherlands","2011-04-10","AMS - MSQ return. Most flights with small 50 seat Bombardier plane. When the demand is higher you can except a slightly run down Boeing. Flight is on time airplanes clean most of the time staff mostly friendly problems I encountered were easily solved.","","","Economy","","8.0","","","","","","","4.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","M Griesinger","United States","2010-01-06","WAW to MSQ. I was surprised to find my Belavia flight more comfortable than my LOT and United flights. My flight was delayed an hour but this was fine by me. The staff were nice and the food was OK.","","","Economy","","8.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jeff Anderson","United States","2011-10-17","JFK-ICN-NRT return in Economy. FAs were very professional courteous and friendly and honored all requests. JFK- ICN-JFK sectors were roughly 14hours FAs kept walking around with beverages throughout the flight call button was answered in a matter of seconds. The seats on the 777 were very comfortable and recline was excellent. Food was top-notch steak in economy class. IFE was decent although nothing spectacular. Cabin a bit warm though I got used to it. ICN was a pleasure to transfer. ICN-NRT-ICN sectors same story great staff good food even for the short flight and seats were comfortable as well. Definitely deserving a 5-Star rating.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Kim","United States","2011-10-12","On my trip to Seoul Incheon ICN from San Francisco SFO service was impeccable. The seat pitch more than adequate and flight attendants were extremely courteous and apologetic that my first choice meal was not available but quickly located it from business and I had two meals. The inflight entertainment system malfunctioned for several hours but cabin staff and pilot apologized. Upon landing Asiana staff at ICN greeted us to Korea with $100 coupons per passenger with apology for IFE malfunction.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Chamberlain","United Kingdom","2011-10-09","B777 LHR to Incheon and back on business. Aircraft clean but well used - needed to use an extra cushion on seat to get comfortable. Entertainment systems on demand were okay but screen quality and choice a bit limited. Good legroom. Staff and service were excellent - drinks service continuous and the meal on the return flight was the best of my trip.","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","N Brooks","United Kingdom","2014-07-31","A short flight from Bangkok to Siem Reap and back a few days later. My first time on this budget airline and it was a great experience starting from the free online seat selection and check-in free checked baggage quick check-in at both airports clean airplane and can you believe they served food on a 40 minute flight. Staff lovely! (Other budget airlines should note this is how it is done). Wonderful and planning my next trip with Bangkok Airways.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ken Gibson","United Kingdom","2014-06-08","Chiang Mai to Koh Smaui on 31 March and Koh Samui to Bangkok on 7 June. How do they do it - dedicated lounge with free snacks in flight food (acceptable rather than great) on time first class staff good leg room despite the first flight being half full and the second even less? Highly recommended.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Keenan-Bokr","Germany","2014-05-29","BKK-USM-BKK in Economy. I have been using Bangkok Airways for over 20 years and I am always pleased with their service. Even though this is a short flight (50-60mins) they always serve a cold meal with drinks despite the fact that economy passengers have their own designated lounge in the departure area where you can help yourself free of charge to savouries popcorn and hot and cold drinks before boarding. Their aircraft's are clean and tidy and the crew friendly. I have only once encountered a delay.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Wilson","United Kingdom","2013-08-05","VIE-BKK-VIE in Business Class. New seats are a significant step up from the previous product. Had 3A on the way out and 7K back and the seats had excellent room lots of space for storage and comfortable for sleeping fully flat and relaxing. Topped off by the excellent food and beverage service with a trolley bringing out soup and 2 other starters 3 hot options and 2 desserts plus ice cream. A standard of food service you don't see on business class elsewhere. Only bettered by the coffee service with about 10 different coffee combinations on offer. The in flight entertainment screens are large and responsive with the only disappointment being the extremely small selection. I didn't mind as both flights left just before midnight so after dinner it was time for sleep. Service from the crew was excellent. Austria's only weak point in the past was the angled lie-flat seats now it has seats that are up there with the best. I'd easily choose Austrian over any other carrier in long haul business class.","","","Business Class","","9.0","5.0","5.0","5.0","2.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Ambrosini","United States","2013-08-04","Very sceptical flying to Vienna and onto Rome after reading reviews. I was lucky to be traveling business class in their new 777-200 flat bed seats. Staff were very friendly and when the chief came out to hand out menus I was very impressed. The food was delicious and the service was warm and friendly. We took off on time and the new business class cabin was great. Nice flat bed seat with soft pillow and quilted blanket. The entertainment center was great and had many new movies to choose from better choices than most United flights I am on. The snacks offered throughout the flight were plentiful and breakfast was also very good. I would definitely fly Austrian Air again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Stefan Jonsson","Sweden","2013-07-31","CPH-VIE-BKK-VIE-CPH. Comfortable seats friendly staff good service excellent food departures went according to timetables and last but not least the price was very good.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"belavia","/airline-reviews/belavia","Belavia customer review","Phillip Russell","","2009-09-21","Warsaw - Minsk in Business. Good if slightly old-fashioned russian-style meal served on this 50 minute flight. Only alcohol availiable was congac a nice variety from Georgia. Friendly crew who seemed genuinely happy to serve. A nice experience.","","","","","8.0","","","","","","","","0"
"belavia","/airline-reviews/belavia","Belavia customer review","Charles Kennedy","","2009-03-26","FRA-MSQ-LGW. Outbound from FRA a Tupolev 154 in quite good condition compared to Iranian 154s but still a very old type. Food service OK hot meal but nothing remarkable. Return to UK by ex-Continental 737-500 very nice flight in an empty row good meal and multiple drinks services.","","","","","8.0","","","","","","","","0"
"belavia","/airline-reviews/belavia","Belavia customer review","George Vrontos","","2009-03-10","PRG-MSQ-PRG. The service was good and crew friendly. The food average but tasty aircraft B737-500 but a little tired. Both flights on time. Nothing special but no complains. Codeshared flight with Czech Airlines.","","","","","6.0","","","","","","","","0"
"belavia","/airline-reviews/belavia","Belavia customer review","Julian Srodecki","","2008-10-06","London to Minsk to London. Service ok but nothing special. Food not very good. However if you want to go direct to Minsk from the UK this is your only choice. Not bad but could do with some competition. Expensive for the distance.","","","","","","","","","","","","","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2011-09-21","ICN-LAX roundtrip in Y. Once you fly with one airline regularly over the years you would be well aware of what you get onboard. Choice of in-flight catering is running out of variation and onboard entertainment has similar problems. One thing I would not want changing is the service and warmth from the crew this airline has - always eager to help you enjoy this 11+ hrs journey on a packed 747. This old Jumbo Jet is well maintained.","","","Economy","","8.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Piotr","United States","2011-09-15","LAX-INC-PEK return. Very good value for money. Food was good and seats were extremely comfortable for Economy. Inflight entertainment acceptable but not great. Overall a good experience but I wish they would improve inflight entertainment.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Rea","United States","2011-09-11","JFK to Seoul. Having made hundreds of flights over the last 30 years I was reminded of what it was like when the passenger really mattered. The gracious treatment by the attendants was excellent they really seemed to care. The plane's cabin was well maintained. The 3 meals above average and the continued passing out of beverages during the flight was much appreciated. The attitude of the attendants made the 14 hr flight a memorable experience.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Kim","United States","2011-09-06","Seoul to San Francisco on 777 aircraft. Almost everything from check-in to landing was excellent. My baggage was tagged as priority due to the rather tight connection. My only criticism would be that the quality of food was not what I remembered it to be as well as it being redundant with the tiring ssambbap and steak option. Overall Asiana is still great value for money and my loyalty remains.","","","Economy","","9.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Bell","Thailand","2014-05-29","I flew BKK-CNX late yesterday-evening at the end of a 30-hour journey a tired and jet-lagged elderly-passenger with a cane and 3 heavy carry-ons (needs must sometimes) and was very impressed with the exemplary-service from all PG's staff and cabin-crew. They went far beyond normal expectations helping me at check-in boarding and disembarking they even had someone at the belt to assist me in grabbing my hold-luggage at journey's end (when the crew were ending their working-day for a layover). I'd recommend them.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Yong","Singapore","2014-05-23","Chiang Mai to Bangkok. At check in the staff asked if I have any connecting flight at BKK I told him that I have one to Singapore with another airline. He requested for the e-ticket and after checking informed me that my lay over time is about 80 mins and I have to collect my baggage at BKK airport and then check in again for the SG bound flight. In addition he made me sign an indemnity form stating that the Bangkok Air will not be responsible if I am unable to connect to my next flight. I bought the tickets fully aware of the risk of the short layover. While waiting at the boarding gate an airline staff approach my wife and I asked for our boarding passes then exchanged them with another set for 1st row seats so that we could disembark faster at BKK. We were really grateful for their thoughtfulness. Though it was a short 1-hr flight full inflight meals were provided. The safety video was awesomely done with a catchy song and dance number at the beginning and end to draw your attention. The flight arrived BKK about 10 min ahead of schedule and as we disembarked we were again approached by a staff with a piece of paper written on it our connecting flight number. We acknowledged that the flight number was correct and she replied ""The check-in counter is E1"". I was blown away by their excellent service. They do not have to go through such lengths but they did. They made my day and I will definitely flying with them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Lee Daniel","Thailand","2014-04-29","BKK-HKT-BKK (PG924/PG909). Check-in professional. Free food and drink in superb boutique lounge. Cabin very nice and clean. Seat comfortable though no pillow and blanket offered. The only bad point was PG cabin crew spent a few mins to preach to me in front of many passengers why no coffee or cream was available on the flight.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Olsen Klaus Malling","Denmark","2013-07-24","Flew Copenhagen-Vienna-Tel Aviv and return late March and early April. Nothing extraordinary on flight down but Tel Aviv-Vienna chaotic caused by delayed flight. Austrian staff at Tel Aviv unhelpful claiming that there would be no delay and the plane had arrived despite no Austrian plane at the airport. Chaos in Vienna as 3 busses have to be loaded with all passengers before leaving for transfer at that time far too late despite being explained that there would be no problems reaching connection flight. The minute before my group arrived at the gate it was closed. Service great from Austrian staff quick arrangement of good hotel at the airport and connection flight the day after. On board meals and service quite good but entertainment a laugh: no headsets and the same outdated Tom and Jerry and Mr. Bean cartoons that have survived for the last years on almost any European connection. Other companies offers full movies and music selections here.","","","Economy","","5.0","3.0","3.0","4.0","1.0","","","4.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Sandy Seif","Egypt","2013-07-24","CAI-VIE and VIE-CAI. The food was poor but at least there was a meal unlike LOT! Staff - some very bad and when I asked for a different juice she became angry. Return was much better. As for the baggage allowance - reduced it to only 1 piece of just 23 kg! Inflight entertainment awful no TV for a 4 hour flight.","","","Economy","","5.0","4.0","2.0","2.0","1.0","","","4.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Selegenenko Sergey","Greece","2013-07-22","ATH-VIE-ATH in Economy class. Poor service for high money. Flight Athens-Vienna was delayed for 1 hour nobody from airport personnel explained the reason of delay. During check-in for return flight machine issued boarding pass with no seat number. Lady at boarding counter said that flight is fully booked nonetheless she ""will try to find me a seat"". Finally when boarding was almost completed she reissued new boarding pass with the seat. Disappointing considering that ticket was purchased long time ago. Poor food only small pack of crackers on the Athens-Vienna flight and small pack of waffle on the return flight plus a ""slops-taste"" coffee. Definitely would not recommend.","","","Economy","","2.0","3.0","3.0","1.0","3.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Mai Phan","United States","2011-08-31","SGN to ICN. Departure time was moved on the day of the flight. Breakfast was awful and the Western menu ran out. Audio systems on 777 not varied enough with only a few movies no TV shows  no games CNN not available. Seat selection online not user friendly. However flight attendants are pleasant and seat pitch good.","","","Economy","","6.0","","","","","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Allen Coulson","Gambia","2011-08-30","LHR to Seoul. A bit put out by checking in at T1 in LHR and the BMI staff could not have been less helpful. Trip was excellent though nice seats with plenty of room food was fine. Easy to collect baggage at Seoul.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Mel McMorris","United States","2011-08-30","Roundtrip from LAX to Ho Chi Minh City. Encountered strong headwind that made us late arriving into Korea. Flight held in Korea until we could board for Saigon. Good flight that included the attendants leading us in exercises while we were seated. Extremely good food prompt service and thoughtfulness of attendants.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","B Chua","Singapore","2011-08-27","Hong Kong to Seoul on a red eye flight. Flight attendants were friendly and attentive. The cabin crew were versatile with special requests. Aside from that the rest of the flight was on par with other Asian carriers.","","","Economy","","8.0","","","","","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","Ashish Kumar","Singapore","2013-07-30","Singapore to Tioman - a short 50 mins flight. After check-in and security checks we were asked to go to the gate and wait for boarding. Just before boarding it was announced that flight was delayed and we would have to wait 5-6 hours. A S$5 McDonalds coupon was provided. The only saving grace was that it happened at the Changi airport which probably is the best airport in the world. On our return flight delayed again at Tioman airport this time for 6 hours and staff were completely unapologetic about it. The airline made last minute arrangements to take all passengers to Berjaya resort but the bus did not wait for us. Another bus was arranged half an hour later and bus driver asked us to hurry up. Will I recommend this airline to anyone - absolutely not.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Choochot","United Kingdom","2014-04-22","Krabi to BKK. Easy booking great service including nice meal with hot and cold drinks and hot wipes for a short hop. Prices are in comparison with Thai but the bonus is they fly in/out of Suvarnabhumi. The 'boutique' aspect is overplayed but they do give passengers access to their own lounges serving soft drinks snacks and free wifi. They no longer supply beer for purchase on domestic flights. Recommended.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","C Jarrett","Qatar","2014-04-16","BKK-HKT. Fantastic service and very good value. Lounge access for all is a very nice touch and the food was great for such a short flight. Plane spotlessly clean on time departure and early arrival. Very highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Egginton","Indonesia","2014-04-15","Used Bangkok airways for recent flights to Chiang Mai and that they fly from Suvarnabhumi airport. Easy check in and nice use of the lounge for all passengers. Flight delayed around 30 minutes and after 15 mins of the flight we returned to Bangkok for technical issues. After an hour we took off again for Chiang Mai. From CMX TO BKK again ease of checking and nice lounge access. Flight delayed around 60 minutes not sure if they have regular delays or was just my experience.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Wilson","United Kingdom","2013-07-18","LHR-VIE-LHR on A320/A321 in Business Class as part of a longer itinerary LHR-AKL Speedy efficient check-in at LHR and timely departure with usual European style business class cabin. Seating is same as economy with middle seat blanked out so could do with at least a bit more legroom. Main benefit is being in front of aircraft and having good quality catering. Service was very good outbound but inbound staff appeared to struggle with a larger business class section (seemed to be about 9-10 rows in business). Food in both cases quite good but unlike previous occasions no choices regarding options you take what is offered or nothing. The inbound trip saw the meals distributed and it taking around 20 minutes before drinks appeared which meant either eating without drinks or letting the hot snack go cold. Finally there was a 45 minute delay in delivering the baggage at LHR apparently due to an aircraft technical failure. Austrian's crew are good and it has done exceptionally good food on this route in Business Class before but efforts to save money are apparent.","","","Business Class","","6.0","2.0","4.0","3.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Hoven Nuthavooth","Thailand","2013-07-18","BKK-VIE-AMS-VIE-BKK in Business Class. Excellent Food service nice touch by chef on board. Very friendly cabin crew. Choice of inflight entertainment could be bigger but was okay. Seat was new and very comfortable just cabin temperature was too high for a good-night sleep. VIE-AMS a normal Economy class seat with middle seat free. Too small even for 1.30 hrs flight. For me long haul very good but not for within Europe flights. Food is the best compared to other European airlines.","","","Business Class","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","A Peter","Canada","2013-07-16","Flew from Toronto to Bucharest via Vienna and back. Their food was awful I had never seen such tiny portions of food. Although decent the food was much too small. On the leg from Vienna to Bucharest they only served us one small slice of a waffle (hardly recognizable as one). Two drinks had been offered. When flying Tarom from VIE to Bucharest it was much better in terms of services timing and seating comfort. Will not fly Austrian anymore.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Kim","United States","2011-08-25","SFO-ICN. 12.5 hr flight was great. Service pleasant meals tasty and seating area generous with 34"" seat pitch. All in all I enjoyed my flight experience and would fly Asiana again.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Mougi","United States","2011-08-23","San Francisco to Shanghai. Great food leg space and very friendly crew overall a good experience except one of the flights had some technical difficulties with the entertainment system which lasted about 30mins. I took 4 flights in total and am satisfied.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Peter Goldsbury","Japan","2011-08-21","Hiroshima-Frankfurt via Incheon and onwards to Amsterdam via Lufthansa. Seat 2E on the Airbus to Incheon and service was very good bar the poor English language skills of the flight attendants. Seat 11J on the 747 Upper Deck was only half full. Service was again very good and the only minus was the limited selection on the AVOD.","","","Business Class","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Masaki Oda","Japan","2011-08-20","HND-GMP return. A330-300 both legs. Very friendly and professional flight attendants most of whom are competent in 3 languages; Korean Japanese and English. While there was no selection a full hot meal was served in Economy class. IFE had a wide range of selections for movies and audio programs though flight time was too short to see a complete movie. On GMP-HND leg I was upgraded to Business Class. Again superb service a full Korean meal and excellent flight attendants.","","","Economy","","10.0","","","","","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","D Michel","Switzerland","2013-07-11","June 2013 from Singapore to Tioman and back. Airplane was a Dash-7. Interior of the plane was in horrible condition dirty walls sticky arm rests. The arm rest of a seat was fixed with glue. Flight took about 40min. The cabin crew served a bottle of water and some nuts. I can recommend the airline if you can ignore the obvious lack of cleaning inside the plane.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","K Alex","Malaysia","2013-06-04","Travelled last month from Subang to Penang. Flight was great! Flight attendants were friendly and welcoming. No in flight entertainment but there were magazines. Only serve Peanuts fresh baked bread a mineral water and a wet towel for each passenger. Baggage allowance was also ok as the limit was 15-20 Kg. Price was also cheap as I only paid RM 88 for a one way flight. One my return flight to Subang there were only 8 passengers and the flight still continued even thought not even 10% of the plane was full. I would recommend the Airline to people who want to travel in Malaysia.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","B Chan","Hong Kong","2011-10-26","SIN-RDN Return. A new ATR-72 with two flight attendants. For a 1.5 hr flight a packed towel plus a bottle of water was given out. Although the attendants weren't very enthusiastic the crew members in the flight deck kept us up to date with information.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Laosuwanwat Pongpisit","Thailand","2014-04-08","Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Badertscher Boris","Switzerland","2014-04-03","Bangkok to Koh Samui 12/3/14 and Koh Samui to Bangkok 16/03/14. Friendly staff and a small food box was served efficient cabin crew. Flights were on time.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","A Jackson","United Kingdom","2014-03-31","SIN-USM one way. Blown away with the service on this airline; 1 hour flight but full dinner served with complimentary wine and additional drinks round. Brilliant service and spotless aircraft; would have happily flown for hours longer. The level of service and product offering puts many long haul carriers to shame.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Donahue","Germany","2013-07-07","Flew OS094 2 July IAD-VIE. Check-in by Lufthansa outstanding! The new business class product of Austrian is a great improvement. Food and drinks were wonderful. Pre-departure/Welcome drinks were only orange juice and water. Why no Champagne? The answer was that it was not allowed as the US customs had a rule about that.","","","Business Class","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Filip Krivanek","Canada","2013-06-23","Vienna-Toronto. A B767 was put into service with a complete new interior including in-flight entertainment upgrade. Stewardesses were consistent friendly young and helpful. In-flight service was impeccable we were served a typical Austrian meal. Beverages were served frequently throughout the entire flight. Arrival in Toronto was ahead of schedule. Would definitely recommend Austrian Airlines long-haul service to North America although tickets may be a little pricey in comparison to other airlines.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Gruber","Austria","2013-06-21","BKK-VIE in Business Class. Excellent Food service nice touch by chef on board. Very friendly cabin crew. Choice of inflight entertainment could be bigger but was okay. Seat was new and very comfortable just cabin temperature was to high for a comfy good-night sleep.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","John Garganera","United States","2011-08-13","I flew SEA-CEBU. The crew are very good the airbus comfortable and the food good quality. I will fly Asiana again.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","B Conrado","Philippines","2011-08-11","Airport staff and inflight services excellent. Food is very good quality. Due to schedules our return flight to UK had a 9 hr stopover in Incheon but were compensated by very good airport facilities.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","T Nguyen","United States","2011-08-11","ICN-LAX. Flight attendants were very nice frequently offering coffee tea and wine in the span of 5 mins. The seats are comfortable and you get slippers.","","","Economy","","10.0","","","","","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","S Grigoriev","Australia","2011-08-07","SZB-RDN-SZB. Return trip from Subang Skypark secondary airport in KL to Redang Island. ATR72-500 looked in good condition could not have been very old. 50 minute flight a bottle of water and a refresher towel offered service punctual and friendly both flights on time. A small airline but felt very safe flying with them.","","","Economy","","9.0","","","","","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","Brian Gale","United Kingdom","2010-04-20","Singapore to Tioman Island. We found the check in staff very welcoming friendly and helpful The flight in the dash-7 was what real flying is all about. Again the crew were very friendly.","","","Economy","","10.0","","","","","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","Piet Huisjes","Netherlands","2010-03-01","Kuala Lumpur to Pangkor Island return. This is the most pleasant way of flying for those who love airplanes!","","","Economy","","10.0","","","","","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","Jimmy Peterson","Sweden","2010-01-17","Small airline but a good one. Despite heavy turbulence on the flight from Kuala Lumpur's old airport to Tioman Island I felt safe and that the FA's knew what to do in the event of an emergency. Can't be sure of course but it felt that way. Good information from the crew about the turbulence. Small planes but comfortable for the relatively short flight. Good service during the flight.","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","C Townley","United Kingdom","2014-03-28","Bangkok to Phuket 1/3/14 then Phuket to Koh Samui 11/3/14 then Koh Samui to Bangkok 21/03/14. Took 3 flights in Thailand took off and landed on time good simple food box friendly and efficient cabin crew. Loved their own lounges with free soft drinks tea coffee and nibbles. papers etc. Also free wifi and computer terminals. Would definatly use again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Woodhead","Thailand","2014-03-26","Flight PG213 21st March 2014. Bangkok to Sukhothai afternoon departure at 15.45 very easy to travel with this airline - check in to take off very smooth. A short 55 minute flight and then a landing at their private airport. There is a zoo and a farm greeted at arrivals by water buffalo and giraffe!","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ian Roberts","United Kingdom","2014-03-10","BKK-SEM-BKK. I always like this airline and is still as good. Online check-in easy and lounge at BKK and surprised to fine one at Siam Reap too - both a big bonus as for all pax. Very short flight (45 mins) but meal boxes and tea/coffee done despite busy a/c by the usual friendly crews. They are always my first choice round the Far East and I wish other carriers there and in Europe were as good!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Rui","Singapore","2013-06-21","Frankfurt-Vienna (return) Economy class. Outbound leg on A321. Flight was full which made the flight a strictly 'one carry-on baggage' only. Snacks and drinks served and a short programme was shown in the overhead TV screen. Both front and back door were used on arrival and a bus ferried passengers to the airport building. Return flight on an A320. Flight not so full. Again snacks and drinks served for economy class (hot meal and drinks for business class) but sufficient for the short flight. Short movie shown. One thing about Austrian is they are strict about hand carry luggage so be prepared to check-in bags if they are too heavy. Service was good decent legroom and will fly Austrian again.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Smith","Canada","2013-06-19","ARN-VIE-YYZ Business Class. On-time boarding from cramped departure lounge in Vienna's old D wing. Aircraft was an older 767 with an ancient interior (green carpet purple seats wood panelling). Austrian's new Business Class interior can't come fast enough. IFE was 4 movies on a loop. Most other features didn't work. That said the service was very good and the food was probably the best I have ever had on any airline (better than Singapore or Cathay). I would highly recommend Austrian if you are flying on a newer plane.","","","Business Class","","7.0","3.0","5.0","5.0","2.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","D Barton","United States","2013-06-16","IAD-VIE 19 May 2013 Booked frequent flier business class ticket to Turkey and routed on Austrian Airlines for first leg. First flight experience on this airlines. Redesigned 767 business class seating comfortable and easy aisle access. Service excellent and on-board chef provided best meal of 9 business class flights throughout my vacation. Sleeping position was uncomfortable - seats very narrow hard and positioned at angle. Some difficulty removing tray and with entertainment system on new seats - even frustrated crew. Would definitely consider Austrian for US to Europe flights especially business class.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Christine Kim","United States","2011-08-08","Speedy boarding and in-flight entertainment and food was extremely good. Flight attendants were very polite and provided fast service.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Villa","United States","2011-08-02","LAX-ICN-MNL-ICN-LAX. First time flying Business. LAX-ICN and ICN-LAX were in the Quadra Smartium lie-flat seats. My wife and I were slept for most of the trip both ways. Service was five-star food was excellent and IFE was more than sufficient. OZ lounge in ICN was quiet upon early morning arrival from LAX however little food was initially set out. Waited 45 mins for a shower in the lounge. ICN-MNL-ICN was on the angled lie flat seat which was fine for the shorter flight. Again service was of a very high standard. Would highly recommend Asiana in business - great value for money.","","","Business Class","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Choi","United States","2011-08-02","ICN-SFO in Y Class. Ground staff at Incheon were efficient but ground staff at SFO were indifferent. Cabin crew were very nice but their old plane (B777) need some update and upgrading- their Economy cabin is still not upgraded as to the Business class. Food was above average for coach class the seat was not as comfortable as competitors. AVOD system has sufficient contents but still dated nonetheless.","","","Economy","","5.0","","","","","","","1.0","0"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","Lorenzo Pasquini","Italy","2009-09-23","Subang Airport to Redang. The plane was a De Havilland Dash-7 old but in good conditions. The flight has been pleasant and crew did the best to offer us a pleasant flight - water towels and a little snack. The check in area in Subang and the all airport are very nice and clean the service has been very good. They will replace their old planes soon with new ATR-72.","","","Economy","","9.0","","","","","","","4.0","1"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","K Cheng","","2008-05-23","De Havilland Dash 7 of 1970s to 80s vintage though obviously old with little patches of tranished white paintwork on the airframe revealing it's true age. In-flight service was better than I expected. Hostesses were friendly and courteous. Though they serve packet towels some sweets on a tray and bottled mineral water they did so with high level of politeness. The only bugbear I can highlight is the lack of a hot snack and hot tea/coffee on the flight - that wouldn't have cost too much and flight was 1hr 30 mins.","","","","","","","","","","","","","0"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","Arild Aastad","","2006-09-10","Singapore to Tioman and from Tioman to Kuala Lumpur. I have never seen aircraft in such bad shape ever (Dash 7s which should have been turned into nails and screws a long time ago!) Visible structural damage on body and engine mount. The outer shell of the aircraft was no longer aligned with the cabin hence the outer structure covered parts of the windows (some seemed loose even) Inside; dirty and completely run down.","","","","","","","","","","","","","0"
"berjaya-air","/airline-reviews/berjaya-air","Berjaya Air customer review","Xuess Wee","","2006-04-17","This is an airline flying out from Singapore to 2 islands in Malaysia: Pulau Redang and Pulau Tioman. Took the former. Journey was 1.5 hours on a Dash 7 (DHC7) airplane. Plane looked a little aged but functioned well. The air-conditioning did not come on till the plane was in full flight. Wasn't the best experience cooped up inside the plane under a 2pm tropical sun while waiting for the plane to take flight. A bottle of water was served for the short journey and there were 2 stewardesses. Service while courteous was bland. One of the traveller happened to leave her sunglass pouch in the waiting room and when I asked one of the stewardess if she could just ask the 30+ people taking the flight about a missing pouch via intercom she suggested that I go seat to seat and enquire instead.","","","","","","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Martinez Gregory","United Kingdom","2014-02-28","This is a great airline for hopping around Asia. I made several trips (via BKK). I found there to be a great consistency of service on all flights. Some of their planes are a bit older than others (our flight to Siem Reap was a turbo prop) and slightly more uncomfortable. Inflight service was of a very high standard. Very friendly crew and adequate food for each flight. Two very positive points:1 If you join their frequent flyer program you get an extra 10kg baggage allowance. 2 They have a lounge for all passengers at BKK. They have snacks soft drinks and free wifi. I'd definitely recommend them.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Damrongphatr Nuti","Thailand","2014-02-21","PG 709/710 Bangkok - Mandalay return. Aircraft is an ageing A319 wet leased from Bulgaria Air with Bulgarian crews and Thai supervisors. Outgoing flight very nice with usual PG service standard smiling and helpful ground staff lounge access good seat pitch tasty and decent food–hot lunch with drinks beer and wine included. Bulgarian crews are superb and perform service by PG’s protocol. Returning flight was interesting. Nobody could check in online for this route. Upon arrival at the airport we found our boarding pass pre-printed seat randomly assigned no change allowed because the equipment at airport could not support PG’s system yet. They need to print it out somewhere in advance. Long wait as agent had to find our boarding pass from the pile one by one luggage tag is hand written. After that we were told that they do not have lounge here so we are given a voucher for a set of light snack (sandwich of your choice and hot/cold beverage) at a nice cafe. Other than that a fine experience.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Saunders","United States","2013-05-27","VIE-Rome in business class recently. Very impressed with service food and staff aboard a quick flight from Vienna to Rome. From the moment we entered the cabin the flight crew provided a welcoming environment and did an outstanding job. The food service was some of the best I have tasted on an airplane. The Austrian wines were an added treat.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Martin Ambrosch","Austria","2013-05-26","VIE-FCO-VIE. Flight to Rome was very nice. The plane was nearly full but seat next to me was left empty. As a MM Senator I appreciate that. Returning flight was a different story. Plane was half empty and they seated 3 in a row. In my opinion the Senator benefits are a lottery and it is a shame that Austrian does not treat their best customers accordingly.","","","Economy","","5.0","3.0","3.0","1.0","2.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","G Kastner","Austria","2013-05-21","LHR-VIE full flight Friday evening flight gate 5 far of from departure lounge 2 drink runs reduced catering - really sad they substituted sandwiches with a small pack of solletti to sell more of their premium menus - FA professional as usual wait on ground for parking position in VIE for 15 min strange for the late evening arrival.","","","Economy","","5.0","3.0","5.0","3.0","0.0","","","3.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","T Ng","Hong Kong","2011-07-29","HKG-ICN-HKG A330-300 with AVOD. FA very friendly I skipped the meal of outbound flight because of flight time and they will put a sticker for me to ask for food at anytime. AVOD system is great with a touchscreen. The only issue was the inbound flight which delayed for about 45mins with no reason announced.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","James Barrett","United States","2011-07-20","LAX-MNL-LAX on board a B777-200 there was plenty of leg room and I was seated next to a window and emergency exit. The food was good and experienced excellent service. I will fly Asiana again along with the benefit that Incheon airport is one of the best in the world.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Gubbins","Australia","2011-07-11","SYD-ICN-SEA/FUK-ICN-SYD All sectors with Asiana Airlines in Travel (Economy) Class. Despite more direct routes I purposely booked to travel via Seoul so I could experience Asiana and once again I wasn't let down! Experienced new A330 product from SYD very comfortable with great AVOD product. Catering on all legs was tasty with the Korean options (bibimbap/ssambap) especially delicious. Even on short flight from Fukuoka a nice snack was offered. Cabin staff service efficient friendly and proactive made to feel welcome. Airport staff also professional and energetic. Look forward to my next flight!","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Jung","South Korea","2011-06-30","ICN-PVG roundtrip. Outbound B767. Spacious seats and okay pitch. Great hot meal for 80 min flight. Service was outstanding. Inbound a packed A320. Equally wide seats 18"" wide) but somewhat narrow aisle. Again great hot meal was served without trouble. Flew through typhoon but the captain tried his best to avoid bumps. Great flight with gracious crew.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Webb","United Kingdom","2014-02-05","BKK-Krabi. This is like an airline stuck in the 80's. Airplane was old. Far too many onboard announcements for a flight of just one hour. Yes they do serve you a meal but it's inedible. Much prefer the simple offering on Thai. Bangkok Airways really needs to move with the times. On a positive crew were smiling but otherwise quite robotic.","","","Economy","","2.0","2.0","3.0","1.0","0.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Patrick","Belgium","2014-01-17","Bangkok - Phnom Penh - Bangkok. Long line for check in at BKK airport. Had to wait over 45 minutes. It was busy just before new year. Very good service on board for such a short flight. Ordered the seafood meal and was very happy with it.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","K Abildskov","Belgium","2014-01-15","Flew BKK-USM-BKK in Jan 2014. While I do find their prices a bit on the expensive side Bangkok Airways is a really nice airline to fly with. The lounges for all passengers meal service in economy even on short flights and the general friendliness of staff all make it a wonderful experience. It reminded us of the better European carriers 15 years ago.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Gospodin Gochev","Bulgaria","2013-05-20","Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Michelle Winship","United Kingdom","2013-05-19","LHR-VIE-BKK and BKK-VIE-LHR. Excellent value for money all flights left on time snack and two rounds of drinks on the short flights. Food edible on long haul and plenty of drinks. In flight entertainment really good with the new touch screen TV's comfortable clean staff polite and helpful. Would definitely fly with this airline again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","B Madaras","Romania","2013-05-05","I flew from Bucharest to Vienna. The food was quite poor only a small muffin was offered however you can have 2 drinks. The crew were kind services for children were relatively good. Ticket was quite cheap however service could have been better.","","","Economy","","4.0","5.0","5.0","2.0","3.0","","","3.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Michael Ferguson","Australia","2011-06-24","SYD-ICN B777 200 felt old and the video system was not AVOD having limited choice on movies. Food was average service was great seats comfortable and staff friendly. I expected a much better flight based on reviews I read.","","","Economy","","6.0","","","","","","","1.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Kan","United States","2011-06-16","Seoul-New York. I lost count of how many times the flights attendants came around with water and juices on my flight. They made no fuss with meals and served me a meal after I had slept through the meal service. Food was quite passable for economy class (I had one western meal and one Korean meal) and served with metal cutlery. Beer and wine was free of charge.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Hailee Didio","United States","2011-06-12","I was very pleased with my experience on this airline. The entertainment was great there were toothbrushes provided in the restroom and slippers provided which was nice. Most importantly the flight attendants were fabulous.","","","Economy","","10.0","","","","","","","4.0","1"
"bh-airlines","/airline-reviews/bh-airlines","BH Air customer review","Peter Anthony","Canada","2014-11-17","Just flew on a one-way flight from Zurich to Sarajevo and was extremely pleased! The flight was carried out by their ATR 72 aircraft which looked pretty new and was clean too! We both departed and arrived early which I found great however What I'd noticed is that the only type of entertainment they offered on board were the magazines in the seat pockets which were rather boring but this was after all a small aircraft so I wouldn't have expected anything else. The plane was surprisingly full there were only about three unoccupied seats on board. The inflight meal consisted of a very tasty sandwich and a wide selection of drinks. Very kind cabin crew and they spoke really good English which was great! I definitely recommend flying BH Airlines!","","","Economy","","9.0","","","","","","","4.0","1"
"bh-airlines","/airline-reviews/bh-airlines","BH Air customer review","Andrew Craig","Australia","2013-07-07","Flew them on the Frankfurt - Sarajevo trip on board their B737. I found the airline staff professional and friendly which can't be said about the customs at SJJ airport most of whom looked downright angry and like they hate their job. The BH airlines crew were great and boarding was quick and breeze. The flight arrived a few minutes early and I found the cabin fairly modern and clean.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ian Parker","United Kingdom","2014-01-15","Bangkok to Chiang Mai. Jan 9th 2014. PG 262. A thoroughly pleasant experience! Nice modern aircraft sensibly priced ticket lovely onboard staff and a nice snack. Super value!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Peter Roorda","Netherlands","2013-11-27","Flew to and from Luang Prabang on 14 and 17 November. Check in at BKK professional. Aircraft an ATR 72: embarking/disembarking only via the aft door: first in last out. When embarking we saw our suitcase (one for the two of us as we were only to spend 3 nights in Luang Prabang) under the a/c to be loaded. Inflight service was good: a full meal and extensive wine-and coffee service. Seat comfort not so good: when the person in front of you reclines the seat impossible to put your tray table down. Very little legroom especially for the taller non- Asian pax. Upon arrival it turned out that 7 suitcases (including ours) had been offloaded again in BKK due to weight and balance problems. Ground staff were quite helpful and apologised and after some arguing from our side offered a compensation to buy some toiletries. Suitcase arrived almost 24 hrs later on Laos Airlines. Check in at LPQ was a bit chaotic. Had to stand in line (3 people in front of us) for almost 20 minutes. Only one counter open 2 hrs before departure. No idea why it took so long to check in 3 pax and why they didn't open a 2nd counter. We had pre-assigned seats 4A and 4C but as some VIP's were on board they were given our seats and we were seated on the last row. Not too pleased. All in all: inflight service good and professional for a short 2 hour flight. But offloading suitcases in order to take freight is unacceptable.","","","Economy","","2.0","2.0","4.0","4.0","0.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Max Daoudi","United Kingdom","2013-11-21","Phuket to Bangkok on Friday 15th Nov. A lounge at Phuket airport with WiFi hot and cold drinks and snacks. 100% professional staff on boarding and on board full meal for a flight of 65 minutes even someone making sure that the luggage lands smoothly at the carousel. I am looking forward to my next trip back to Thailand and shall make sure that I shall fly with Bangkok Airways again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Braun","Austria","2013-05-05","MUC-VIE F100 in Business Class. Easy on time priority boarding. Young friendly crew very welcoming and incredibly on this just 45 minute flight they managed to serve a very tasty warm meal. Excellent legroom in 1A with neighboring seat kept free. Landed early. The only downside was having to be bussed to the terminal.","","","Business Class","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Z Culig","Austria","2013-05-02","INN-VIE-ZAG very good service in business. Although the flights were short tasty snack was offered and selection of drinks excellent. Star Alliance passengers recognized by cabin crew. Excellent value for money.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","A Mezaraups","Greece","2013-04-24","I was flying from SKG-VIE on A319. The seats were comfortable and seat pitch and width were good as well. The food quantity was not large but it was delicious. Inflight entertainment was okay but not great. Anyway the flight only lasted only for 1.5 hrs so for a domestic flight it was great.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","KwangSun Yoo","South Korea","2011-05-30","Asiana Airlines offered a comfortable service. The meal was quite tasty and cabin crews were kind.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2011-05-29","ICN-JFK roundtrip in Y class. B777-200ER with 3-class configuration was on both flights. The seats are not slim they had thick seat back. Although seats were comfortable thick seat back ate up some space. FA's were asking passengers to return the seat back upright at mealtime. For those who choose to sleep were bothered by this especially at the second meal service as one passenger was complaining about waking him up. Both flights were full but the service was flawless except for the mealtime wake-ups. Inflight entertainment system improved a lot in terms of contents. Overall great experience but surprised by not adapting space efficient slim seats as other airlines or even its own 747 fleet. Asiana Airlines 747's are equipped with slim seats and 10.6"" AVOD.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jayant Biswas","India","2011-05-24","DEL-ICN-SFO. Both flights were comfortable; service excellent good meals lot of choice for drinks and snacks. The flight crew was very attentive and prompt all the time. Toilets were kept clean with sufficient toiletries. Entertainment was reasonably good. Good value for money. Incheon airport is a good place to transit very nice airport and efficient staff.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Vu Nguyen","United States","2011-05-22","I really like the experience I had with 2 trips recently on Asiana's aircraft. The first one was SEA to ICN on an A330 and the second one ICN to HAN on a B767. Both airplanes are nice although the 767 is kind OF old (I think they are phasing their 767s out). The legroom is super good it is much wider then most airlines I have flown. The food is good and the service is super nice.","","","Economy","","10.0","","","","","","","4.0","1"
"bh-airlines","/airline-reviews/bh-airlines","BH Air customer review","D Wilson","United Kingdom","2011-09-21","DSA to BOJ. Balkan Holidays airlines have got better and better prices onboard are expensive and prices are not in seirling. Leg room is great and the newer aeroplanes are comfortable for 3 hours. Cabin crew helpful and friendly.","","","Economy","","8.0","","","","","","","4.0","1"
"bh-airlines","/airline-reviews/bh-airlines","BH Air customer review","T Kapic","Switzerland","2011-04-26","Very decent airline. Crew very friendly although their English command could be better. The cheese sandwich is fantastic!","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","G Heaselden","United Kingdom","2013-11-14","Return trip BKK to CNX. Both flight an hour late CNX to BKK nearly 1.5 hrs. Bussed around both airports this is not a premium service they claim. Previous flights with them have been much the sane. Fly Air Asia and save money for the same service.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ric Hebden","United Kingdom","2013-10-13","We have just taken 2 domestic and one international flight with Bangkok Airways and are beginning to wonder what it takes to get from a 4 star to 5 star airline. Flying economy they charge very reasonable prices give you access to their own lounge a full meal even on short flights and crew who are delightful and extremely attentive. Having flown on airlines around the world there are many European an N. American airlines which could learn from them. Granted they may not have brand new planes (rumoured to come from Air Berlin) but they are not bad. All in all a great experience to be thoroughly recommended.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","G Piotr","Poland","2013-09-13","Flew HKG-USM and USM-SIN. The planes didn't look great but the food and staff were superb. Full meal on a 1h 30min flight really means something. Very nice check-in process everything on time. Koh Samui airport operated by Bangkok Airways is also great. No rush great design free food and drinks. Not a single reason to complain.","","","Economy","","10.0","3.0","5.0","5.0","2.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Emiliano Morchi","Italy","2013-04-16","MXP-VIE-SOF and VAR-VIE-MXP. All those flights apart the VIE-SOF were done by using Fokker aircraft: although not new at all they proved comfortable. In the other leg we flew with a new A320 with slim seats: acceptable legroom quite comfortable. The food that we were provided was acceptable given the length of the flights. Crew polite and efficient but a bit cold (and with terrible uniforms). The only inconvenience was in Vienna airport: in order to catch the connection we had to run because we lost time at an unnecessary additional security control as we proceeded from another EU member State although out of Schengen area. Then the plane was kept 45 mins at the finger in order to wait some more connecting passenger. I think that if is planned to wait long for people it should be better to write ""final call"" on the screens. In general however I've been satisfied.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Nikolodi","Austria","2013-04-14","VIE-MXP-VIE. Staff friendly and fluent in English dealt quickly and reliable with additional baggage that didn't fit into the overhead storage. Quick check-in extended legroom in the new short-haul cabin. Drinks/Coffee/Tea and choice between chocolate wafer and an apple. Good experience!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","M Murphy","United Kingdom","2011-05-07","PVG-ICN. Comfortable flight. Staff polite and spoke perfect English. A full meal provided for a relatively short flight which came with metal cutlery! Video on demand selection was pretty good though there wasn't much time to watch anything. A Korean language guide was on-demand and was useful and easy to follow. The flight wasn't expensive so all-in-all great value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Dong","China","2011-05-07","DLC-ICN-JFK trip from Dalian to Incheon was no longer than an hour but they still served very nice seafood with rice. Incheon to New York a 747-400 combi the seat was ok the food service and entertainment was excellent. JFK-ICN-DLC a 747-400 seat was a lot more comfortable the meal was better they serve bi-bim-bam on their flights back to Korea still excellent service and entertainment.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","G Hu","United States","2011-05-05","LAX-ICN-TAS-ICN-SFO. Outbound economy return in business. Travelling with an infant on this route is difficult but Asiana made it much easier with attentive service good food for the baby bassinets and good food for us. IFE excellent with programming on demand. First time going to TAS that we did not have to use a bus to get to the terminal. We had to gate check our stroller but at the Tashkent airport you need to pick it up at the baggage claim so we had to carry our baby until then which if you are familiar with the speed (or lack thereof) of the customs officials at TAS you know that it is not a small feat. The return was nice in business but even though we gate checked the stroller at TAS and told them we needed it at ICN they sent it through to the baggage claim. Luckily the ICN staff were wonderful and retrieved it for us quickly. Return was in the new Quadra business lie-flat seats which were comfortable for us but I can see how they might be too narrow for people with a larger build. Also strangely enough the business class bassinets are more narrow compared to the economy class ones. Nice amenity kit with L'Occitane products excellent food and service. I had the Korean options for all meals and I highly recommend it.","","","Business Class","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Yu Jin","Japan","2011-04-25","One of the best in-the-air services I've been provided with. I asked the flight attendant for an extra sheet of blanket and she brought me back the blanket and a chocolate - apologizing for her late return when all she took was 5 minutes. The short flight from Korea to Japan had meals offered (unlike some other airlines I've taken) and it was delicious. Flight crew was very kind and helpful.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Winterson","Thailand","2013-08-20","Bangkok - Samui - Bangkok in August in a large group. Check-in at Bangkok was fairly smooth with a group check-in area. Flight was on time with efficient good service from the cabin crew. Unfortunately on the return flight we ran into issues with the Samui ground crew. There is no group check-in but we were staying at the Four Seasons which allows guests to check in at the web counter. One look at our large group and the ground staff rudely told us to get in the long economy line. It wasn't until I as a foreigner asked them in English regarding the check-in for our hotel that they admitted we were allowed to check in where we were. Meanwhile two check-in staff were idle as there was no one else in line behind us and we had wasted 10 minutes arguing. Actual flight was good though aircraft was a bit old with scoring on the windows. Unfortunately the argument with the gruff ground staff in Samui left us with a very bad impression of the trip and we'll make efforts to fly TG whenever available going forward.","","","Economy","","5.0","4.0","2.0","3.0","0.0","","","4.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Nuti Damrongphatr","Thailand","2013-08-12","BKK-Phuket. Checked in online and went straight to bag drop counter with no queue. Request seat change to emergency exit and got it with smile. My luggage was oversized and did not fit their normal carousel they try to assist me as best as they can and even dispatched a porter from the Business class desk to make sure I got everything right at oversize luggage delivery hall. Lounge and snack good as always. Nice service on board with professional crew light cold cut served with juice or soft drink. On time departure and arrival the only negative is the aircraft which most of their fleet will be in serious need of retrofit or complete renovation very soon.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Bell","Thailand","2013-08-11","Flew BKK-CNX jet-lagged with my sons and 5 hold-bags on 9th August. Check-in smooth the premium-desk called us over to help clear the economy-queue of 50-ish people. Boarding slightly-delayed due to late-arrival of incoming- aircraft. Plane spotless & staff friendly and welcoming meal on PG is the best on any Thai domestic-flights! Definitely our preferred carrier within Thailand!","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","K Csilla","United Arab Emirates","2013-04-01","VIE-BUD March 2013. As far as I know Austrian isn't a low cost airline however the baggage allowances (23kg and 8kg) and the strictness of shows it should be. Compared to Emirates (from Dubai to Vienna) where I can take 30 kg baggage and actually hand luggage limitation in 'all you are able to carry'. Crew were robotic - no smile. It was a very short trip and they were still stressed with providing drinks however aircraft not full. I will definitely avoid Austrian next time.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Braun","Austria","2013-03-26","ARN-VIE A319 in Economy. Excellent short-haul experience. Late arrival of incoming aircraft but swift turnaround in Stockholm and efficient well organized boarding process got us in the air on time and ahead of schedule in Vienna. Excellent ground staff at Arlanda - recognized my Senator status and re-seated me upon boarding so that I could have the middle seat free. On board very friendly and efficient service. Simple snack was sufficient for this 2 hour trip. Legroom good and the new seats are fine.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","D Karp","Australia","2011-04-25","SYD-ICN with my elderly mother and I was very anxious and worried about our trip especially due to my mother's disabilities. At check-in after I explained my mother's situation the staff gave us the front seats to cater for my mother's leg issues. The flight attendants were very attentive and understanding and language was no issue. Throughout the entire flight (10hours) my mother and I were cared for so diligently. The flight attendants would check on us regularly and ask if we required anything. Their smiles were a great addition to the journey. I can never be so grateful of the amount of care my mother and I received. I also noticed how well groomed they were which reflects their service and their carrier in general. I highly commend and thank Asiana Airlines and recommend it to anyone who seeks a comfortable and memorable journey.","","","Economy","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Min","South Korea","2011-04-25","ICN-ORD. Both flights flawless. Meals were better on previous flights and cabin felt a bit warm. In flight entertainment on B777 was not on-demand: PTV with 17 chanels of movies and short features on 2-hr loop. Not top notch but kept me entertained. Cabin crew were amazing as always as they make this airline a few steps above the competition.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Bruce Hennell","United States","2011-04-24","Seattle to Seoul then from Seoul on to Hanoi and back on the same route two weeks later. We were amazed at the high degree of service politeness and courtesy. The flights were clean and very comfortable. The crew are a wonderful throw back to professional and competent crews the US experienced many years ago.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Paklerski","United Kingdom","2011-04-24","FRA-ICN a reward redemption in business class - they moved us to the First class cabin the service was for business class. The staff was really nice during the service. IFE not too much of a selection. Seats (747) are in need of refurbishment and not that comfortable to sleep. A positive the amount of space available. Staff at ICN transfer desk rather unhelpful. Overall good service but my expectations were set much higher.","","","Business Class","","6.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Saketh Rahm","United States","2013-07-31","Took 4 flights with this airline BKK-REP LPQ-USM-BKK. Inflight service is quite good with lots of smiles from crew who speak very good English. Repeatedly thanked for flying them and they did a great job. Served a full meal on each flight (45 min) which was impressive- even asked for red or white wine on LPQ-BKK sector. Where the airline gets minus points is the ground staff. Flight delayed 1 hour in LPQ- no announcement or explanation with 70 pax milling around in a small airport. On arrival into BKK to make tight connection to USM staff met pax at airplane door then said ""Go to gait 3A"" and disappeared. No info on where to go what to do in a large busy airport.","","","Economy","","5.0","3.0","4.0","4.0","0.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","A Mowla","Bangladesh","2013-07-23","PG 746 DAC-BKK 26 MAY. PG 745 BKK-DAC 04 JUN. Flew with them last month. Aircraft was clean staff very friendly and food quite good. Will definitely fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Hoang Van Hiep","Vietnam","2013-07-15","PG 274 12 July. Since Thai Airways delayed they changed our flight to be on time in BKK for connecting flight. Windows of aircraft very bad due to cleaning and polishing. Staff performance is very good Food was good. We would use this airline again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","G Kastner","Austria","2013-03-15","VIE-LHR short delay in departure for de-icing 2 drink rounds and a muffin check-in - bag drop packed but didn't wait long slightly delayed through traffic over London waited 25 min at the baggage belt in Heathrow on arrival.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Van Rijckeghem","Turkey","2013-03-12","I flew on an Austrian Airlines ticket with the flight operated by Tyrolean. I wasn't happy with the service on check-in by Austrian Air. I was assigned a back seat despite the entire business class being empty. All seats except the first row had very little leg room corresponding to the smallest I have seen in economy. It seemed like the check-in staff did not care much about customer service. Change fee is quite high -100 euros despite business class cabin being completely empty. Once onboard the service was very friendly and the food excellent.","","","Business Class","","5.0","1.0","3.0","5.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","G Kastner","Austria","2013-03-06","LHR-VIE 4th March afternoon. Check-in no queue staff talked to each other but still good transaction time. Fast Track through Security Star Lounge ok small food choice long way to the gate priority boarding nice welcome flight was early really rare from LHR. Food was excellent (as usual) steward addressed guests by name lots of refills excellent. Downs: IFE (but not really needed for the 2hr flight) reduction in flights the afternoon flight is stopped this season which is strange since the flight was quite full (A320 instead of the scheduled A319) and this allows a normal arrival time in Vienna (7pm) instead of 11pm with the evening flight. The £40 difference from Economy to Business was worth it because of an extra piece of luggage lounge good food and attentive service. Can recommend flying Austrian.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","James Johnson","United States","2011-04-06","Asiana is deserving it's 5 star rating. BKK to SFO with stop in ICN. Both flights on schedule with plenty of announcements. Great entertainment choices. Cabins on both flights a bit warm for my liking (especially when trying to sleep). Food I thought a bit down from previous flights though above the competition. What truly stands out is the service - crew smiling and visible throughout the flights.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jeffrey McCollim","Australia","2011-04-03","Sydney to London on Asiana. My second trip to Europe with them. Fabulous service from check in to arrival. Very personal and genuine greetings. Flight attendants visible in cabin all through the flights. Comfortable seating good meals and inflight entertainment. The transit desk in Seoul takes some finding but once contacted provided faultless overnight arrangements on both occasions. In my experience their excellent reputation is well deserved.","","","Business Class","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","S Tracy","Australia","2011-03-22","Flew economy return with Asiana Airlines from Sydney to London with a stopover in Seoul. My family including a 6 and 8 year old were more than impressed. The cabin staff were attentive friendly and smiling. Food and drink very good my children were served first as this gave my husband and I enough time to assist with their meals before ours arrived. The children were kept entertained with the AVOD. The overnight stopover was great and fuss-free. We made our way to the Asiana desk at the airport and were ushered into a van and taken to our hotel for the night with vouchers for dinner breakfast and lunch.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Patrick","Belgium","2013-07-14","I booked an award ticket BKK-PNH in business class. Very fast check in and fast track security and passport control. Blue Ribbon lounge in BKK offers different drinks and wine cold snacks and some hot food. Possibility to shower. On board there's no real business class. Bangkok Airways created Premiere Class on this route. That means the seats are the same as in economy but the middle seat serves as a small table. Very good food on this short flight. Easy immigration and luggage came fast. Conclusion: very good service. But their economy product is so good that it's difficult to beat it at a reasonable price. I would never pay for this ticket!","","","Business Class","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","C Kay","United Kingdom","2013-07-14","Bangkok - Koh Samui - Siem Reap - Bangkok. All flights on time and bags delivered quickly. Excellent cabin service and more than palatable snacks. Overall a great little airline.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Shane Walker","Bangladesh","2013-06-30","I have flown many times with Bangkok Airways from Dhaka to Bangkok and Bangkok to other Thai cities. For the most part I enjoy the service i.e. friendly staff clean and well maintained aircraft food OK. However the legroom is not all that great and the on-board entertainment is woeful. Since I first started flying with Bangkok Airways back in late 2011 their prices have increased considerably such that the cost of a return ticket Dhaka to Bangkok is only slightly less than Thai Airways but with no Business Class far worse flight times and crap on- board entertainment. Their so-called 'lounges in Bangkok and Phuket are also not worth bothering with. The food is pretty ordinary the coffee bad no alcohol and quite dirty (e.g. stains all over the lounge chairs and carpet). Hence I have recently switched to Thai Airways.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Nayan","Canada","2013-02-14","YYZ-VIE. Probably the worst long haul flight I've ever taken. I was expecting much more and in fact partly decided to try this airline for the first time given its four star rating on skytrax. The cabin is very old school looking. There are no personalized screens instead there are large screens overhead in the middle of the aisle every few rows. The food was mediocre and red wine was tasteless. They watered down the coffee. The service was not friendly or polite. This was my first time flying Austrian and once I'm done with this trip it is certainly my last. Definitely would not recommend.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Daykin","United Kingdom","2013-02-13","London Heathrow to Rostov-on-Don in Russia via Vienna on a work trip. Very impressed with the level of service of their ground staff and the air crew. Flight was comfortable and the information given during the flight very good. There were 2 drinks rounds and although food was minimal at least something was offered. On one journey I ordered from the à la carte menu in advance and this was excellent value for money - really good quality. The whole experience was very relaxed unlike flying with a budget airline such as Ryanair. I will definitely fly with them again and have started to look at their other destinations for a leisure trip.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Sobolewski","United States","2013-01-28","IAD-VIE. Flight left and arrived on-time. Older plane but serviceable. Seats were small. Excellent food and service. My wife ordered (in advance) a special ""seafood meal"". The regular economy beef meal was good. Will definitely fly with them again.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","Jennifer Sin","Singapore","2011-03-16","SIN-ICN. Reading the reviews made me feel comforted to know that Asiana is a 5-star airline. And indeed live up to the name. Staff were all friendly ground and in the cabin especially having a 5-year-old cousin tagging around with an elderly in hand. Service was amazing and the FAs were undeterred by the language barrier and constantly gave a smile. Food was pretty good choice of drinks were small. IFE wasn't all that bad a wide choice of movies and songs. Seats were pretty hard but caught some sleep on the outward trip. Overall a memorable flight experience definitely comparable to Singapore Airlines which I strongly support.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Buckingham","United States","2011-03-14","Seoul to Seattle departed plane walked all the way to entry control and stewardess came running with my top coat in hand I had left it on my seat - a long way from getting off the plane to this point and with a smile on her face.","","","Business Class","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","P Woodhead","United Kingdom","2011-03-13","Hiroshima- Incheon-LHR. We got one Business and one economy ticket as we were flying with our 6 month old so we could swap and get some rest. Getting a basinet was no problem and facilities were great. Lounge in Hiroshima limited but not surprising for a small airport. It was nice to see proper business class seats on the A321 (rather than 3 economy seats with middle not used as in Europe). Staff extremely friendly available when needed and making a fuss of our son. Couldn’t have been more helpful. Transfer at Incheon after the short flight was very quick though staff were rude at passport and baggage check (not easy rushing through when you have a kid and all the baggage). Lovely business lounge and there was a nice large baby changing and separate play area. To Heathrow service was fantastic always someone on hand and great food. Likewise staff remembered what you were drinking though always other options. Again our son was looked after well and staff were always keeping me smiling after about 100 laps of the plane when he wouldn’t sleep! AVOD and plane were a bit dated though – it’s been a while since I haven’t had on demand. Didn’t sleep so well as seats were a bit uncomfy in recline and engine noise seemed pretty loud on the 777-200. Obviously they are rolling out a new business cabin and looks like there are some A380’s on order now. I look forward to seeing that product. I’d give service 10 but cabin and entertainment 6–7.","","","Business Class","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","H Erlich","Thailand","2013-06-28","I flew Chiang Mai-Bangkok return and had just had a shoulder operation. They were very attentive. They approached me to give me first boarding and put me in a row with no other passengers. They then offered me a wheelchair in Bangkok though I didn't need it. I was very touched by their attention.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Gavin Slater","United Kingdom","2013-06-12","BKK-USM-BKK. Flights left on time. Service very good. Lounges appreciated even for economy pax. Meal served on Samui flight not that good but this is according to individual taste. The return flight meal was the best I had on my trip even compared to the long haul flights I had - excellent! The airport at Samui is great and a new departure lounge is also very good. The service onboard was excellent and to be commended.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Yi","United States","2013-01-28","VIE-LHR. Found the entire flight experience to be extremely uncomfortable. Once seated you cannot help but to wonder if there's even a seat pitch to your seat as your leg would feel like its been clamped against the seat in front of you. Another complaint was with how the stewardesses kept speaking to me in German well after it was established that I don't speak German - found it to be both frustrating and uncomfortable. Apart from the drawbacks I found the breakfast muffin quite enjoyable. I would not care to fly this airline again especially for the prices this airline sells its seats for.","","","Economy","","6.0","1.0","3.0","4.0","0.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","G Kastner","Austria","2013-01-16","LHR-VIE on 21st Dec packed flight. Check-in unable to get me on an earlier flight couldn't speak German. Lounge was ok nothing special. Boarding was chaotic no priority boarding for Business. Inflight service - food was great as usual on Austrian. Arriving was good fast passport but baggage claim was pathetic. After long waiting time a few bags came out not even the priority bags just regular economy passengers. Then the belt stopped I like many others went to the lost and found where an unfriendly manager told us to go back and wait. A real down turner at 11.30pm.","","","Business Class","","4.0","3.0","4.0","5.0","1.0","","","2.0","0"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","W Aldridge","United Kingdom","2011-03-05","October 2010 flew Heathrow to Hiroshima via Incheon  as Group Organiser and leader of 11 people (elderly British ex-servicemen who had served in the Kure City area of Japan at sometime between late 1945 to 1956 and wives). For our previous 11 such annual visits I had always used an alternative direct flight to Tokyo with a different airline. I found Asiana to be far superior in all respects with the possible exception of the on-board entertainment. The seating space food drinks were excellent as were the flight attendants and booking and transit arrangements. I am now organising a further tour for November 2011 and have had no hesitation in requesting Asiana as my preferred airline.","","","Economy","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","C Chapman","United States","2011-03-04","LAX-ICN. We traveled with a 2 year old which is never fun but fortunately he slept most of the flight. The food was was very good and selection of inflight entertainment impressive. We had a native English speaker FA she was fantastic and made sure we were comfortable all flight. I found the service even in economy to be top notch and the experience overall more then met my expectations.","","","Economy","","10.0","","","","","","","4.0","1"
"bhutan-airlines","/airline-reviews/bhutan-airlines","Bhutan Airlines customer review","Ron Kuhlmann","United States","2015-02-18","Flew Bangkok to Paro round-trip both flights via Calcutta. Outbound I was in Economy Plus and the legroom was excellent. The breakfast was well served hot and tasty-far more substantial that is offered on many other carriers. On the return I was upgraded to business and the leather seat was roomy and comfortable. The meal (lunch) was good but the performance of the crew was truly world-class. I have to say that I was very impressed by the professionalism and demeanour they displayed. In business one is given access to priority clearance in Bangkok which worked well but still a long wait for baggage-though mine was the first bag out. Excellent offering overall.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","A Krummacher","Thailand","2013-06-06","BKK-PNH-BKK. Outbound 04/06/2013 on PG 931 on a relatively newish A319. Flight took off with a 30 minutes delay no explanation no apology given. Cheerful and friendly crew. Very tasty breakfast. Uneventful flight landed after 50 mins. Return 06/06/2013 on PG 934 on an old A320. On-time departure. Nice crew responding quickly to any type of requests. Fish served for lunch. Landed on schedule.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Greenhorn","Australia","2013-06-06","Flew Phuket - Bangkok last week on A320. Very colourful airplane with an older interior but still clean. Seats are a lot more comfortable than newer style. Travelling a lot you appreciate a seat like this! Inflight entertainment was on overhead screens. Such a short flight they still had a full meal service. Upgraded to exit row without knowing an added bonus! Would travel again.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Daniel Lee","","2013-05-31","Flew from Bangkok to Chiang Mai on May 26 201. Flight PG215 and back to Bangkok on May 28 2013 flight PG226. We liked: Flights operate at Suvarnabhumi Airport. Check-in online / seat selection. Innovative lounges with WiFi for all passengers. Comfortable seat. Reasonable ticket price. We disliked: Cold staff - ranging from passenger service agents to cabin crew and purser! No meal selection. Bad quality food was served onboard. Poor in-flight entertainment - only airline's magazine. Cabin crew didn't response for passenger's call. Overall ground and in- flight services very underwhelming compared to Thai Airways. We were told the lounge was crowded. So we had to wait for almost half an hour. Could be a long wait for lounge service if the airline operates more flights? 3.5 stars awarded despite disappointments as some very good points.","","","Economy","","5.0","4.0","2.0","3.0","1.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","H Dominik","Germany","2013-01-11","LEJ-VIE-LEJ Economy class - journey paid with miles. Check-in was very quick but Lufthansa ground staff at Leipzig airport extremely unfriendly. Walking distances at Leipzig airport are incredibly long. Due to bad conditions at Vienna airport the plane (Dash 8-400) could not leave Leipzig on time therefore had to wait about an hour. Captain kept the passengers informed on connecting flights. During the waiting time the crew offered free drinks and newspapers. I asked for a special Austrian paper and received it with a smile. In the air we were served tea or coffee and a small snack. Return flight was also pretty good same experience except for the delay as we landed 20 minutes ahead of schedule. Austrian offers a good value for money (cheapest tickets start at 149 Euro) especially on this route where you have no alternatives.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","T Meier","Germany","2013-01-08","TXL-VIE-PEK return in economy class (B763). Flights were OK and absolutely on time! Food is quite good and as I heard they will replace the old IFE-System soon.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Tinning","United Kingdom","2013-01-08","The problem was not the airline aircraft or its crew but some of the passengers on the flight from Vienna to London. Austrian provide all passengers with the choice of seat yet when I boarded the passengers located in the seats next to me requested that I switched my choice of an aisle seat which I did not. The cabin crew are helpful efficient and friendly. The refreshments are good. The check-in services are efficient and useful. The queues seemed more prominent than usual at Vienna but the terminals and gates are very good with a smoking room free WLAN and sofas. Austrian are a good quality airline and the crew are professional.","","","Economy","","6.0","4.0","5.0","4.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Rouse","United Kingdom","2011-02-06","JFK-ICN-CEB in Business. JFK-ICN in a 3-class 777 with angled lie flat seats. Swiss Lounge in JFK disappointing but everything onwards was perfect. Onboard was served a great 7 course meal then slept (seats better then most angled lie flat I've used). A further meal before landing. Impeccable service amazing food. Lounge in ICN is excellent gave me a pager to advise when the showers were free and had a great shower with many toiletries included. ICN- CEB very good crew introduced themselves after boarding. Another good meal.","","","Business Class","","10.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","J Cameron","United States","2011-02-05","BKK-ICN-SEA in Business class - 2 overnight flights. Fabulous great seat nice food excellent IFE lovely FAs. If only N American carriers could learn something from them!","","","Business Class","","10.0","","","","","","","4.0","1"
"bhutan-airlines","/airline-reviews/bhutan-airlines","Bhutan Airlines customer review","Mark La Prairie","Bhutan","2014-05-23","PBH-CCU CCU-PBH Y class. Check in staff at Paro very helpful friendly smiling. Cabin crew similarly accommodating and friendly. Clean cabin decent space for Y class. Light refreshments and sandwiches (veg or non-veg) served on this short 50-minute segment. Every flight has been spot on time (or slightly early). Good announcements from cockpit to point out Himalayan peaks when near Paro. Competitive prices. A good alternative in/out of Bhutan from Drukair.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"bhutan-airlines","/airline-reviews/bhutan-airlines","Bhutan Airlines customer review","Mark La Prairie","Bhutan","2014-03-10","BKK-PBH via CCU. Y class. Wet leased aircraft from Lithuania. Checked in just before closing the counter. Hassle free. On time departure. Full breakfast served on first sector and snake on short second segment. Crew efficient. Fares lower than competitor Druk Air.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Azra Lau","Hong Kong","2013-05-29","Took round trip flight Koh Samui - Singapore. Very friendly service and smooth flight both ways.","","","Business Class","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Choochot","United Kingdom","2013-05-27","BKK to Siem Reap. A good service from onboard crew small snack and soft drinks offered. Whilst I used to recommend this airline they have become unacceptably expensive particularly where they have the monopoly of flights. I will try alternative and much cheaper options in future where available.","","","Economy","","6.0","3.0","4.0","4.0","0.0","","","1.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Paul Suliteanu","Israel","2013-05-22","HKT-USM ATR 72 HS-PGK. Short flight 40 min. Plane was empty. Good seats as plane was empty had a row for myself. FA very professional. Food good as was cake and sandwich great on such a short flight. Captain kept us informed during some moderate turbulence. No IFE but not needed for such a short flight. Overall very satisfied and looking forward using them again.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Heard","United Kingdom","2013-01-04","LHR-VIE-LHR 29/12/12 and 1/1/13. Excellent product in Business Class. Flights on time boarding perfect in flight service friendly and accomplished on both legs. Food by Do & Co lives up to the long haul experience and plentiful. My only quibble is that the Captain takes an awful long time to switch off the seatbelt sign so long on the return flight (after 30 mins climbing and in calm air) that the senior crew member had to go into the cockpit to check whereupon the seat belt sign was switched off immediately and service began. Excellent food and drinks as usual by Austrian. One complaint: on return flight to LHR cabin lights did not get switched on after take off on questioning this was told that there were approx 100 Japanese pax who'd transferred from a day flight from Japan and requested a dark flight. Cabin crew member for business pax rightly asked if I wanted lights switched on I said no but did think that on a short 2hr flight to London not acceptable for a group to dictate the lighting on a plane - but sympathise with Austrian if this is a regular and lucrative booking! All in all Austrian remains a quality European airline in Business Class well worth flying.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Boris Markocic","Slovenia","2013-01-02","We took the flight OS 026 from Bangkok to Vienna on December 30 2012. Overall impression is poor. The seats are uncomfortable and worn out no leg room. Onboard entertainment is below the level acceptable for long flights. Sandwich that we got for breakfast must have been a few days old. In front of us was a family with 3 kids and the father reclined the seats back during take off. He was not willing to set them into the upright position even during dinner. The cabin staff did not want to react - they said that nothing could be done. Will avoid Austrian flights in the future.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","W Staab","United States","2012-12-30","JFK-Vienna-JFK. The seat space on the 777 in economy was the tightest and most uncomfortable of any transatlantic flights I have experienced with the exception of a previous trip on Austrian. Even with an aisle seat it was impossible to move seats dreadfully hard. That said the crew were exemplary main meals of good quality though quantity was a bit miserly in quantity the breakfast prior to landing in Vienna and the snack prior to landing in JFK far more substantial and tastier than most other airlines offer. Plenty of drink runs. Seats booked were honored with both flights jam packed.","","","Economy","","5.0","1.0","5.0","5.0","4.0","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","R Bloomer","United Kingdom","2011-02-03","LHR-ICN. Excellent service from check-in to landing. Seating food and service very good. slight complaint the inflight entertainment was not on-demand but on a loop with no idea when the films were to start. ICN-SYD very good with exception of entertainment as first flight. Return journey a repeat of the outward journey with exception of overnight stay in Seoul. This was part of the ticket and paid for by Asiana. Excellent 5-star hotel  although it is a one hour transfer time to Seoul. The management of the transfers was excellent and very smooth. I would thoroughly recommend Asiana Airlines based on my experience of the return trip to Sydney.","","","Business Class","","9.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","E Allford","United Kingdom","2011-01-29","London - Saipan via Seoul. The food and the crew were outstanding. The space in the Economy seats is the best I have had in a long haul cabin and got some sleep. The inflight entertainment was disappointing - no video on demand on either of the long haul flights and only a main cabin screen Seoul - Saipan flights. There was a message on the looping system saying how long the films had been running for so you had to try and judge when the next batch would start. I was very glad that I had heard of the poor entertainment system before I left so I loaded up my laptop and smartphone with movies and TV shows. If there was guaranteed AVOD on the LHR-ICN route this would be a no brainer - but this lets down the rest of the Asiana product so badly. Seat food and service definitely 5-Star but entertainment system gets a 3-Star from me. Asiana nearly get top spot but unfortunately having flown Qatar Airways they win with their IFE.","","","Economy","","8.0","","","","","","","4.0","1"
"asiana-airlines","/airline-reviews/asiana-airlines","Asiana Airlines customer review","N Robjohn","United Kingdom","2011-01-27","Return business class flight with Asiana Airlines Heathrow - Sydney via Seoul. Not usually a business class traveller but due to distance etc thought we'd spoil ourselves. Have to say what a professional efficient outfit Asiana run. Inflight service was brilliant a joy to see cabin crew happy in their work. Nothing was too much trouble. Business class connoisseurs may comment that you don't have a flat bed (on these routes) but the fully adjustable reclining seat didn't disappoint and was found to be very comfortable. Inflight entertainment could be updated (which I'm sure it will be) but was more than adequate for our requirements. Menu was quite extensive which should cater for most tastes if not sandwiches/snacks and drinks were available all flight. The stopover in Seoul on return flight to Heathrow was not a problem although the journey into Seoul took some time in heavy Friday night traffic but then what's new. No complaint about the hotel booked by Asiana. All in all a very pleasurable experience at a sensible cost.","","","Business Class","","9.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Gidda","Canada","2013-05-19","We were given notice by email that our flights were being switched and therefore we would miss our connecting flight to Cambodia and get in a lot later than we had planned for. In the email we were told as a result we were being offered business class options. This in fact was not the case upon arrival to our connecting flight. I expressed my disappointment to Bangkok Airways. Long story short we had a 12 hour layover to our 15 hour flight back home. Initially Bangkok Airways had arranged for us to take advantage of the airport lounge at the Hong Kong Airport but to our surprise when we landed we were greeted by a nice gentleman who actually took us to the airport hotel. We were able to get a good night's rest instead of having to spend 12 hours at the airport before our 15 hour direct flight. We were also given a breakfast voucher. Overall we were very satisfied with how Bangkok Airways resolved this matter for us which started out as an inconvenience. The only other criticism I may have of the airline is that their light meals are not very good or appetizing. May times we did not eat our meal because it contained processed looking lunch meat. Other than that the flights are clean and the customer service with access to the lounge at the airports is a nice touch.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Devcic","United Kingdom","2013-05-10","Several hours delayed from Samui to Bangkok. Delay announced only after check in had elapsed. We believe they delayed us because flight wasn't full and they want to save fuel at passenger expense.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Nuti Damrongphatr","Thailand","2013-05-06","Bangkok - Samui return. Always impressed with service. Outgoing flight - quick check in lounge with plenty of snacks drinks and comfortable seats. Aircraft is the Ex-Batavia air with poor seat pitch no entertainment screen but clean and well maintained delicious light breakfast served by friendly crew. Return flight horrible with very long check in queue. Notify Ground staff that we have done internet check in and they open a new counter for us to drop our bags. The flight operated with new international configuration A319 and was very comfortable. Cabin crew reassign our seat to emergency exit one which offer even better comfort. Good quality light dinner served. Baggage delivered in reasonable time.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Tinning","United Kingdom","2012-12-25","LHR to Vienna on a mid afternoon flight onboard the Star Alliance 737-800. The mobile check-in service was easy and quicker yet the request for an aisle seat was not available despite earlier check-in. The flight was full and there was an overbooking meaning one passenger was unable to travel. A sandwich was served and two drinks also. The cabin seemed too hot during take-off however the temperature dropped as we reached cruising altitude. All the short haul fleet have been fitted with more comfortable stylish cabins and is a real plus side to the journey with Austrian. Overall a good journey.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Zoran Culig","Austria","2012-12-23","Flight INN-VIE cancelled. Initially AUA announced delay on the screen however there was no one from AUA in departure hall to assist passengers. They show a complete lack of interest. Some passengers have been approached for rebooking but those with a higher status (Star Alliance Gold). 3 hours later the second flight was cancelled. Again nobody in the departure hall to assist passengers. Announcements were either inappropriate or late. Two staff members tried to identify passengers from their flight to give them a 5 EUR voucher however again they did not care about Star Alliance Gold status at all. Check-in staff in part cannot recognize priority passengers and do not know how to manage situations like cancellations. An agent responsible for the 2nd rebooking was more professional and arranged free taxi transportation after the 2nd flight cancellation.","","","Business Class","","1.0","0.0","1.0","1.0","0.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Dorothea Ortner","New Zealand","2012-12-22","Vienna to Bangkok 3 August OS 025. Impressed by the friendly and competent service fresh food good beverages and magazines. Looking forward to our next flight.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ratan Shah","India","2013-05-01","Myself and my Wife were booked from Koh Samui- Bangkok on 31st March. We were to take AI-331 from BKK-Mumbai on same day. Due to technical reasons the PG-146 was delayed by over 3 hours. On arrival at BKK we were met by a Bangkok Airways representative who took us by car to the terminal to try to reach in time for the AI flight. However the AI counter was closed by the time we reached it. However Bangkok Airways could arrange for us to get seats (flight was full so we had to wait till the counter closed) on PG-733 to Mumbai. All the time the Bangkok Airways representative was with us. We appreciate all the help given to us by Bangkok Airway ground staff at Bangkok and have no hesitation in recommending the airline in spite of delayed flight from Koh-Samui.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","L McKenzie","Australia","2013-05-01","BKK-USM and UTP-USM on a recent holiday in April. Both flight were very good we have used PG many times and will continue to do so. We were connecting on a flight from China to USM through Bangkok and were very late as our arriving flight was delayed (on another carrier) the check in staff were helpful and we made the flight with 2 Minutes to spare.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","S Grigoriev","Australia","2013-04-28","HKT-USM. Quick check in was able to use their lounge in the Phuket airport it was nothing flash a few chairs and tables drinks cookies and free wifi but still unexpected and very welcomed. Short 45 min hop in an ATR 72 turboprop. Airplane looked a little dated but clean. Good communication from the pilots cabin crew friendly and very efficient. A food box was served which to my surprise contained a full meal which was very tasty. Smooth ride all the way and on time arrival. This airline exceeded my expectation would definitely fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Mauricio Canosa","Brazil","2012-12-20","From Berlin Tegel to Wien the B737-800 was spotless. The 3x3 configuration with the middle set blocked was not the most comfortable but business was quite empty and it was a short (1 hr 10 mins) flight so cannot complain. Enjoyed the light blue with red leather seats decor of the cabin a nice departure from the frequent dark blues and greys from other airlines. Flight attendant welcoming and professional spoke good English and worked hard to make flight enjoyable. Around 11am a full lunch was served with starter hot breads small salad with black forest cake for dessert. A nice Austrian sparkling wine and hot coffee with pralines to close. Wien airport looked new and huge cannot understand why we parked on a remote area and they had to stuff all the passengers on one bus many fingers where available. From Wien to Frankfurt another spotless plane this time an A-321 with the Euro standard business with 3x3 and blocked middle seat. It was a bit more comfortable than the 737-800 and this time cabin was almost full. During the sunset the friendly FA served a full dinner with starter small salad nice pork schnitzel with potato salad a very good chocolate-mousse tart and coffee and pralines. Landed in Frankfurt after an uneventful 1.10 hrs flight. Both flights on time with professional and hard-working crew and nice looking and clean planes besides high quality meals. Would fly again.","","","Business Class","","8.0","3.0","5.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Frisby","New Zealand","2012-12-18","Flew from Bangkok to Vienna very limited leg room old entertainment system could not eat comfortably as the chair in front if me was reclined I asked an attendant to ask the passenger to sit up and was told no ad he is asleep! Cabin Crew seemed to not be around for most of the flight apart from at meal times. The attendant on my side of the plane was rude and abrupt she crashed the trolley into the narrow aisle a few times and dropped cups on the floor!","","","Economy","","5.0","1.0","2.0","3.0","1.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","M Risoli","Brazil","2013-04-16","BKK-Samui expensive as they have the monopoly on the route. Flight was comfortable I had great legroom and slept the entire flight didn't even eat the snack provided although my friend said it was great. Overall great.","","","Economy","","7.0","5.0","4.0","5.0","4.0","","","2.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Flitcroft","United Kingdom","2013-04-14","Have flown many times with them and always found the service very good. Food very good for the short 50 minute flight to Samui. The lounges at BKK and USM are also a very nice feature. The only downside is the virtual monopoly they have on certain routes and hence the high fares.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Kim Pendergast","United Kingdom","2013-04-11","Have been travelling Bangkok Airways for the last 10 years. First time we needed assistance for a family member. Staff were efficient courteous and took all the stress out of travelling so much so am already planning next years holiday and problems with mobility are no longer a problem. Has given my mother confidence to be able to continue travelling long haul. Travelled on 18th Feb PG 169 Bangkok - Koh Samui and returned 28th Feb 952 28th Feb to get connecting flight to London. Loved the free refreshments in both Bangkok and Samui and it is a shame that other airlines globally do not give passengers this treat.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","V Neagu","Moldova","2012-12-17","Took Austrian from Washington DC to Chisinau via Vienna. IAD-VIE leg was on an old Boeing 767-300. Old seats old in-flight entertainment limited overhead luggage space. FAs were friendly and served a good meal although I must admit service was not up to Lufthansa standards. I didn't see them doing any rounds of drinks in between meals. VIE-KIV flight was on a Fokker 70. Good seat comfort and good flight overall although nothing spectacular. The service on this leg consists of a chocolate waffle. Connecting in Vienna's new terminal was a nice experience and so was the Business lounge. Overall the experience was above average mainly due to punctuality food and FAs service but the product in general has a lot of space for improvement to be on part with companies like Lufthansa or Swiss.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Jan Stefanides","Czech Republic","2012-11-27","PRG-VIE-PEK. First short haul flight on DHC8-400 with enough leg space and comfortable seats. However the cabin crew seemed unkempt. Transferring at VIE was pretty smooth and I consider that new terminal reasonable. The biggest problem of whole my trip was the old B767-300 on the connecting flight to PEK. Shabby interior ridiculous legroom and user extremely unfriendly small AVOD with horrible graphics. Rather use your smartphone when watching movies.","","","Economy","","4.0","2.0","4.0","4.0","2.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Susanne Ehsani","United Kingdom","2012-11-20","Travelled from Tehran to London in business. This is a difficult flight thought I would find some comfort by paying for business class. Seats were exactly like economy: cramped dirty and old. The breakfast was awful. Awful experience for 5 hour flight.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","N Akter","Singapore","2015-07-26","Singapore to Dhaka was quite good. The station manager went an extra mile to ensure that I get an empty seat next to me for the baby, as all the bassinet seats were taken. The cabin crew was also helpful. Inflight menu has improved from the last time when I travelled 3 years ago. Dhaka to Chittagong flight was A310 and bad weather. Not the best aircraft to fly.","Boeing 737","FamilyLeisure","Economy","Singapore to Chittagong via Dhaka","8.0","4.0","5.0","5.0","2.0","4.0","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Dave Houlihan","United Arab Emirates","2013-03-28","Four flights BKK-PKT-BKK-PNH REP-BKK. Took 4 flights in as many days. Check in was fine no queues staff overall were robotic very few smiles. Food was not good at all. Cold rice and a cold sausage served twice - inedible. Flights were on time got our bags there in one piece. Never used the lounges as were tight connections am sure its an added bonus. Overall not boutique more budget airline.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Francis Boylin","United States","2013-02-18","BKK-REP REP-BKK. Last month my wife and I traveled on this airline for the first time for our travel to and from Siem Reap. All the personnel of this airline we came in contact with were friendly and very efficient. Our flight to REP left and arrived on time. During this short flight (50 minutes) the efficient flight attendants served a tasty box lunch as well as 2 beverage services. There was also a short video about the airline that was very well done. On our return trip we experienced the same great service as well as the same clean and well-appointed aircraft interiors. We both remarked how well this airline treats the passengers and bemoaned that it was pity that most US based carriers can't or will not give this level of service on any but the longest of cross continent flights. We both will be Bangkok Airways patrons again as soon as we are back in the area!","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","M Clarke","Australia","2013-02-14","Bangkok - Koh Samui - Phuket. Overall the airline offered excellent service meals onboard very short flights and value for money. The planes were clean and newish the food tasted good and was plentiful and the staff were friendly and efficient. They have a lounge for all passengers at Bangkok a Boutique Airline and it certainly lives up to this title. Would certainly recommend this airline.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Kenneth Allyn Barton","Canada","2012-11-20","Vienna - New York yesterday on a completely full 767-300. 767's interior was very dated looking with sky- blue bulkheads pea-green carpets and bright turquoise seats. Pillows and headrests were red. All in all an odd design scheme to say the least. Backseat video monitors were tiny with extremely poor picture quality. IFE was not on-demand; all films played on a loop. The female cabin crew were polite but distant. Smiles were hard to come by. On a 9.5 hr flight they managed a remarkable disappearing act for hours and hours on end. A few drink cartons were left on the counter - for passengers to help themselves - in the otherwise abandoned galley. Two meals served and they were both quite good. During both meals warm breads were offered and re-offered. (Only) two 'water walks' were made during the long hours between the meal services In spite of the good catering my transatlantic flight on Austrian felt a bit down-market. Certainly not up to the standards of sister companies Swiss and Lufthansa. The timing of the flight - not to mention the fact that it was non-stop - was convenient for me but I wouldn't go out of my way to fly Austrian again.","","","Economy","","5.0","3.0","3.0","4.0","2.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Klucz","Germany","2012-11-19","C Class FRA-VIE-BKK-VIE-FRA. Two extremes on the same long distance flights. FRA-VIE-FRA was standard short haul business class service. VIE-BKK and back was excellent in terms of food (on-board chef makes dining in the air somehow a special experience) and friendliness of crew and the downside was the ancient seat and extremely ancient inflight entertainment system. Both seats and IFE are rather late 90's style. Not a big choice not on-demand plus blurry screens. Crew apologized and referred to the planned refurbishment coming up soon.","","","Business Class","","6.0","1.0","5.0","5.0","1.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","D Worcester","United Kingdom","2012-11-15","Business from Bangkok to Vienna (and on to London). Boarding quick with a priority line for Business. Pleasant welcome but crew seemed disorganised and seemed to wait for ages before a pre-take off sparkling wine. Chef came around with menus and then the crew took orders for dinner. This was the highlight of the flight as the seats are cramped for Business class and it was tricky to exit from a window seat when the aisle seat was occupied. Dinner started with canapés but drinks served afterwards the starter and soup were good and my beef was served medium rare which was excellent and the accompanying red wine very palatable. Cheese and dessert accompanied by a dessert wine and a Baileys coffee from the Coffee menu rounded off a decent meal. The cabin was too hot so I slept fitfully! Breakfast was for me a plate of eggs with crispy bacon and toast. Overall the flight was good and will be even better when the new Business class seats are introduced.","","","Business Class","","8.0","3.0","4.0","5.0","0.0","","","5.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Siddique Jafar","Bangladesh","2015-07-22","Checking in was totally disorganised. It took us almost half an hour to check in. We were waiting in line only to be told to shift to another line after wasting 20 minutes. Check in clerks need more training to be more efficient. Flight was delayed one hour after boarding due to late loading of cargo.","Boeing 737","Business","Economy","Dhaka to Kathmandu","4.0","3.0","2.0","","","1.0","","2.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","A B Mowla","Bangladesh","2015-07-06","Check-in at DAC was a breeze. Very polite ground staff at DAC and BKK. Flights left on time. Attentive FAs. Meals served were warm and good to taste. Nothing to complain about. Had flown with both TG and PG on these routes. Trust me Biman's service's as good as theirs.","B737-800","FamilyLeisure","Economy","Dhaka to Bangkok","10.0","4.0","5.0","5.0","3.0","5.0","","5.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","S Alam","Singapore","2015-05-20","Took two flights Singapore to Dhaka and Dhaka to Chittagong. Both flights were on time. Singapore - Dhaka was served by the B737. Those are really old aircraft with no EFE. Dhaka to Chittagong was 777. Food was ok cabin crews were also nice. I was making a decision whether to fly Tiger Air (budget carrier) or Biman I must say it was a good decision. Let's see what the return flight has in store for me in 2 weeks time.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","S Butani","Bulgaria","2013-01-29","Bangkok to Phuket in economy. Service was decent but planes old with poor seating. Meals and drinks were of a low standard and just barely edible. Lounges in both airports a welcome respite away from the busy terminals but quite crowded themselves. Would probably fly with Thai next time for the better seating comfort and meals.","","","Economy","","6.0","3.0","4.0","2.0","0.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Federico Muscogiuri","Spain","2013-01-25","Bangkok-Samui-Bangkok. They have a monopoly on this route hence the expensive fares. Flights delayed both ways return flight over 3 hours. Staff professional but stressed out. Check-in in Samui absolute mayhem but I believe it because that the first week of January is high season. Positives as everyone points out is the lounge access and Samui airport which is fantastic.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Michel Perrin","Brazil","2013-01-22","Bangkok-Siem Reap: Despite my early arrival from LHR check-in refused to let me on first flight available (except with 100 US$ fine). Took last flight ATR delayed 1 hour 15 min. Ground staff extremely prepared to deal with delays. Plane old. On the way back Siem Reap-Bangkok A320 good flight attendants. Did not see any 'boutique' just marketing and expensive tickets.","","","Economy","","5.0","2.0","4.0","4.0","2.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Bryan Koks","Netherlands","2012-11-12","DUS-VIE-LCA and LCA-VIE-DUS holiday flight. DUS-VIE and VIE-DUS with partner airline Lufthansa so will write only about the VIE-LCA vv flights. Inbound very good with a nice 1.5hr layover in VIE. Transferring takes some time in VIE and the plane was a little bit delayed but arrived on time in LCA. The new seats are horrible but the interior was nice. The food is very good as we had a delicious and tasty pasta with as many drinks you like. Very nice cabin attendants and enough information from the pilot. Inflight entertainment was poor with only some commercials about Austrian destinations and the map where we currently are. On the return flight we we're the last to check in but assigned to the emergency exits which was very nice. The 40 minutes transfer time in VIE was a hassle we had to go through security checks again on a within Europe/Schengen flight so that caused some stress although all the passengers on the flight to Düsseldorf we're transferring passengers.","","","Economy","","7.0","3.0","3.0","5.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Paul Van Alsten","France","2012-11-01","CDG-VIE-CDG. Outbound got upgraded in Business. Airbus A321 - padding of the new seats is too thin decent legroom blocked middle seat. Got some newspapers but no welcome drink. After takeoff got a delicious hot meal: smoked salmon tasty veal burger with potatoes gratin strawberry mousse. Inbound in Economy - same seats as in Business. Very limited catering on this two-hour flight: quite small ham sandwich drinks. On both flights cabin crew polite but not overly friendly - however pilots were very informative. Senator lounge in VIE fairly small and overcrowded - but good drink selection and delicious Do&Co food offer.","","","Economy","","7.0","4.0","3.0","4.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter Vasilev","Bulgaria","2012-10-22","First time experience with Austrian Airlines. Two flights two consecutive days. The first one was delayed 70 minutes the second one - 150 minutes. These changed completely my business schedule. I would rather arrange my travel to a different day just to avoid Austrian Airlines.","","","Economy","","","3.0","4.0","4.0","3.0","","","1.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Mohammad Makshumul Hoque","United Arab Emirates","2015-05-10","I traveled on April 30 2015. I took 2 flights on the same day - one international from Kuala Lumpur to Dhaka and the other is domestic from Dhaka to Chittagong. Amazingly both the flights were perfectly on time. In fact both of those did not even slipped 10 minutes. I heard that Biman Bangladesh improved a lot in terms of schedule service inflight audio visual entertainment but the experience was beyond expectations. A good number of recent Hollywood movies classic English Hindi and Bengali films were available on international flight with no extra charge. Complementary food was excellent. Ticket price was far lower than other available flights. Seats were neat. Leg room was very good. I will strongly recommend this Airline for both domestic and international - specially international.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Tanjim Islam","Bangladesh","2015-03-17","Travelled from DAC to KTM by Biman's ageing A310. Flight was delayed for over 5 hours but we were informed. While going to KTM the flight was almost vacant. Cabin crews behaviour was very good and co-operative. Foods was quite tasty but cold. There was no IFE system and no magazines/newspapers were provided. Return flight was also quite good. No delay occured. Food was good but lack of In-flight entertainment. Would love to fly Biman again.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","R Islam","United Kingdom","2015-01-14","LHR to Sylhet direct on 6th December 2014 and Sylhet to LHR via Dhaka on 4th January 2015. Very poor airline and we are all disappointed. We were family of 7. Flight was delayed by 2 hours from LHR. Cabin crew were rude with no smiles at all. Very miserable and unprofessional. Biman has purchased a Boeing 777 er but seriously they need to recruit new cabin crew. Food was ok nothing special. Drinks were served with no ice very little food served for a 10 hours flight. Me and my family will never fly this airline again.","","","Economy","","","2.0","1.0","1.0","2.0","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Halley","Thailand","2013-01-17","CNX-BKK. My preferred carrier on this route as I like to be able to relax in the lounge. 10.15 flight. Flight on time and busier than usual. PG has been playing around with meal services and they have this one all wrong for the time of day. They served up a salad consisting if a slice of chicken and smoked fish with coleslaw. There was a rather tasty cake with it as well as the standard PG offering of coffee juice and water. Given that most people were westerners who probably had tucked into a hotel buffet earlier or had breakfast in the lounge most trays around me were returned almost untouched. Something like a muffin would have been adequate.","","","Economy","","9.0","3.0","5.0","2.0","3.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","T Easton","United States","2013-01-10","Flew 4 segments (Siem Reap - Bangkok Bangkok - Yangon Yangon - Bangkok and Bangkok - Phnom Penh) with this so-called boutique airline and we were sorely disappointed. All 4 flights were late. I can see why they are late because they obsess over checked luggage being 3 pounds over and then make you re-pack and carry one of your formerly checked bags. It certainly delayed everyone else in line. The next flight we were chastised because we had an extra carry-on which of course the other agent made us use. Finally and most egregiously - on the last flight we had been booked with a supposedly legal one hour connection in Bangkok. Of course the in-bound flight was 55 minutes late but we were met at the gate by an employee who was there to 'help' us. Her help was to start running a quarter mile or so through the airport with no assistance with our carry-ons and no electric cart. My wife and I are in our 60's. We finally got to the gate and in fact got on the plane - the only good thing about this story - and then waited another half hour for other delayed passengers from another late Bangkok flight. We had this experience during a SE Asia trip that included twenty different flight segments with a multitude of airlines - all of which were better than ""Asia's Boutique Airline."" - Never again!","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Marcus Nyberg","Sweden","2013-01-07","Bangkok - Trat return. Worn out seats sometimes not possible to move up to upright position. Great service with alright snacks served during the very short flight. As a bonus a very small airport in Trat!","","","Economy","","7.0","2.0","4.0","3.0","1.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","P Racine","Spain","2013-01-04","LPQ-BKK. Flight operated with an ATR 72. Good plane although the cabin was not exactly modern and the back of the aircraft is extremely noisy. Staff were relatively present although the service was far from perfect. After a late departure (40 minutes delay without explanation) and a 20-minute flight we had to go back to LPQ because of a missing passenger whose luggage was in the plane. In the end 2-hour delay and very unprofessional move from Bangkok Airways. Not Recommended.","","","Economy","","4.0","3.0","2.0","3.0","0.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Franz Koepernik","Germany","2012-10-14","MUC-VIE-ATH Fokker 100/A320 mixed experience. Legroom Fokker ok but terrible on the new A320. It seems that OS squeezed some more rows into this plane fortunately the neighbour seat was empty so I could use also this room. Crews also quite different: not very smiling on MUC VIE but very attentive and proactive (2 drinks rounds) on VIE-ATH leg. Free Snacks very small (chicken curry sandwich VIE-ATH). Flights on time baggage arrived very quickly at Athen airport.","","","Economy","","5.0","1.0","3.0","3.0","2.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","C Mayr","Austria","2012-10-04","SZG - LWO via VIE with Dash Q 800 and F70. All flights on time. Boarding in SZG is quick and they served water and coffee on this short 30 min flight to Vienna. F 70 used to and from Lviv also friendly service by cabin crew. What really bothered me was the terminal in Vienna. Its quite a hurry to change planes as you have to go through security again. I had a 45 min layover in Vienna and due to heavy traffic in the terminal I had to run to catch my next flight. I can recommend Austrian on European routes but only in the air. On the ground its horrible!","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Rodder","United Kingdom","2012-10-04","Vienna-Prague. Efficient and very quick check-in and security procedures followed by a messy departure area with hardly anywhere to eat and drink. On time departure friendly crew and a drink service offered on the 40 minute flight. Recommended airline despite Vienna airport departure area being awful.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Curfs","Luxembourg","2012-10-03","LUX-DME via VIE. LUX-VIE operated by LG. Lounge in VIE crowded and food selection minimal. VIE-DME operated by Tyrolean although the only way of noticing was by looking at the boarding pass. Nice and clean 737-800 cabin crew friendly magazines were offered. Food was good nice portions but not that much greater than regular C class food. It was nice to get warm bread buns however. Nice wines and in general nice service. DME-VIE the Austrian lounge in DME is nice not crowded at all and with nice views. Priority boarding access directly from the lounge to the gangway very nice! Flight was operated by a professional crew who did everything they could to make us feel comfortable. Jackets were taken like on long-haul C class trips. Food good and wine once again nice. Both flights were on time and I must say I was happy with OS on this trip. Would prefer them over LH on this route anytime.","","","Business Class","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Alamgir Kabir Dewan","Australia","2014-12-22","I flew with Biman for the first time from Kuala Lumpur to Dhaka in September and Return was in November. It was very good experience. Flight was on time in both instances and was happy with the crew food and luggage handling. The entertainment was outside my expectation in the return flight with latest music TV series and movies for me and my daughter.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Runa Parvin","United Kingdom","2014-09-22","Flew to DAC-LHR-DAC route. The value for money was quite reasonable. Inflight entertainment wasn't very good. The staff were inattentive to the customers. The food was quite good. All flights were on time. Will fly with the airline again if their quality improves.","","","Economy","","6.0","3.0","2.0","4.0","3.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Zulkhairul Naim","Malaysia","2014-09-18","Kuala Lumpur - Dhaka - Kathmandu return. All flights were on time. Most the flights were old except KUK - Dhaka (B77-300ER). As a 2 star airline I cannot complaint. Food was good in terms of portion size but there was not many choices of food. Cabin crews not attentive to passengers. Will fly with them again if I manage to get a cheaper price.","","","Economy","","5.0","3.0","2.0","3.0","2.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","O Salminen","Finland","2012-12-30","Bangkok-Phuket-Bangkok. Both flights were delayed. Both aircraft's were worn and dirty. The quality of this so called Boutique airline has gone down in recent years. The Bangkok lounge was overcrowded and the lounge in Phuket was closed. The meals onboard were actually quite bad. What used to be a boutique airline is now just an airline.","","","Economy","","6.0","3.0","5.0","3.0","1.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Nuti Damrongphatr","Thailand","2012-12-25","Another Bangkok- Koh Samui return trip. Good service all around quick check in good lounge with nice snack. ATR 72 aircraft for outgoing flight is really worn out and cramped but FA make up for it. A small surprise souvenir in the seat pocket - key ring from Sony inflight snack tasty. Return flight on International configuration A319 as it is a part of Hong Kong - Koh Samui - Bangkok. New aircraft comfortable seat with best seat pitch comparing to their other aircraft. Both flights punctual.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ranjit Pradhan","United States","2012-12-22","We flew several legs on Bangkok Airways during our trip to Thailand and Laos in mid Nov. Bangkok-Luang Prabang Chiang Mai - Koh Samui Koh Samui - Bangkok. On every flight I was struck at the warmth and efficiency of the small onboard crew. A hot tasty meal and a dessert was served. Alcoholic drinks offered free on the international segment to Luang Prabang. Overall excellent service and well worth the price. The best thing however is the on-ground service. Check in was fast and efficient. They allowed us to take an earlier flight from Samui to BKK even though that flight was priced much higher than our later flight. The boutique lounges available at all airports are excellent. Great mini buffet and non-alcoholic drinks. Its nice that all passengers have access to their lounges. Overall we were very pleased with this airline and although you do pay more - you do get full value for your money.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","H Hultman","Sweden","2012-09-26","NRT-VIE-ARN (Tokyo-Vienna-Stockholm) with an old 777 between Tokyo and Vienna. Seats were not that comfy and looked like something from the 70s. The entertainment was horrible. The screens had the worst picture ever and they had no on demand. You had to wait for the movie to start on a curtain channel. Food wasn't that good either. We tried two different meals and both tasted pretty bad. Service was slow had to wait 15 min to just get some water after I pushed the button 3 times. After 4 hours wait in Vienna we boarded a Fokker to Stockholm. No entertainment and just a small sandwich were served. I will not fly with them again; there are so much better airlines out there.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Vlad Florin","","2012-09-16","I travelled with my girlfriend from St. Petersburg (LED) to Budapest (BUD) via Vienna (VIE). Flight in SPB was 2.5 hours late and we missed the connection for BUD. Finally we boarded the plane (an old Fokker 100). The catering was poor we were given some kind of broccoli with sauce no meat. In the last 20 minutes of the flight while we were preparing already for landing one flight attendant was asking everybody if they missed any connections in Vienna but that's it she wasn't giving any suggestions for any other flights available. I don't recommend Austrian especially for flights longer than 2 hours.","","","Economy","","4.0","3.0","1.0","3.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Hamilton","Netherlands","2012-09-05","Flew AMS-VIE-AMS over the weekend (2 hrs each way). AMS-VIE was OK - though only a muffin. Return boarding delayed by half an hour at VIE. Take-off then also delayed by half an hour or so due to a passenger getting off the plane again meaning arriving an hour late in AMS. In flight staff officious. Only food option was a ham and cheese sandwich. Crew member told me ""we don't have vegetarian food. You can pull the ham out of this sandwich then it's vegetarian"". Take your own food if you don't eat meat.","","","Economy","","3.0","3.0","2.0","1.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Jacqueline Garay","Canada","2012-08-28","Toronto to Budapest with a plane change in Vienna. Vienna plane cancelled placed on a bus for 3 hours with no toilet or food. Ground staff were not professional constantly yelling at passengers. We had to collect our baggage and walk about 1 km to take a bus. No carts as we had to go outside the airport terminal to ""find"" this bus. Some of the older travellers were not helped with luggage. Ground staff at Budapest were not told anything about when the bus would arrive only that it was coming and would disembark the passengers in the Departure lanes! Huge confusion even in Budapest. Calling Austrian Airlines was useless as they knew even less. The 50 minute plane ride would have been fine instead we had to wait 2 hours to get on a Bus which took 3 hours! Perhaps if the ground staff were more understanding the trip would have been slightly better but they acted towards everyone as if they were doing us a favour! I felt very sorry for the much older travelers who had to take their own luggage.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Haq Tanzirul","United Kingdom","2014-08-28","Flew from Heathrow to Dhaka on 6th July 2014. Checking-in at Heathrow Terminal 4 was an unusual experience for me. Although checking-in was relatively quick but the chaos/arguments amongst the passengers and ushering staff didn't go unnoticed. No niceties. This chaos and disorganisation continued during the boarding. Take off delayed but that was of no fault of the airline. Aircraft Boeing 777-/300 ER was fine. In-flight food was simple usual Asian curry and rice and not much to say about that. Cabin crews didn't seem very happy. They portrayed the image of doing a job rather than serving customers with a smile. Full of used toilet tissues on the toilet floor and on one occasion I found no toilet paper at all. Landed at Sylhet International Airport. The airport is a joke for international standards. Passengers for Sylhet got off and few cleaners boarded and followed by few domestic and international passengers bound for Dhaka. Biman then took off for Dhaka (a 20 minutes flight). The captain didn't even bother to announce anything! Confusion again after landing at Dhaka airport. Which passengers will use which door! No organisation no clear instructions no communications between crews. They just stood by the door arms folded. Returned to London Heathrow on 13th August in business class wasn't that bad. This time the cabin crew were more welcoming. Take off was delayed 45 minutes and landed at Heathrow at 4.05 instead of 3.30.","","","Business Class","","5.0","4.0","2.0","2.0","3.0","","","3.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Burgess Ian","United Kingdom","2014-04-21","We have just returned from a 2 week trip to Dhaka. 5th April LHR-DAC delayed 3 hours. When a crew was finally aboard the lack of discipline amongst the passengers scrambling to get on as if it was going to depart without them delayed the fight still further. On this flight the cabin crew were fairly miserable but not as bad as some we have seen. The cabin lights which are normally dimmed for take off were not switched on again for more than half an hour into the flight. IFE was not switched on until around 1 hour into the flight - why I cannot understand. Of course the scheduled turnaround in ZYL for onward to DAC was a joke in terms of timing as around 400 people trooped slowly off with their children and around another 300 trooped in for onward connections. Arrived in DAC about 4 hours overdue. Return flight direct DAC-LHR started with a drama. Arrived DAC to check in and were met by a check-in desk operator who seemed puzzled and asked us to wait as there was a problem. After 15-20 minutes of 3-4 check in desk staff discussing this animatedly over a console we were approached by a more senior check in operator who bluntly told us ""You are not on this flight"". Eventually a younger member of the group pointed out to them that we were not stand-by passengers and that we had a confirmed booking. However by this time someone had reallocated our seats. Eventually we received boarding passes. Flight was on time and had a newly recruited crew who were helpful smiled and even chatted. This flight DAC-LHR had a 12 year old allocated to the exit row 6 on one side of the cabin and a 6 year old and an elderly overweight lady in the equivalent row on the other side - more chaos for the cabin crew to sort out after boarding. If this airline wants to survive it needs to drag itself into the 21st century and stop running a Cattle Class service with updated training in customer services and a bit of humanity - especially the ground crews.","","","Economy","","","4.0","3.0","3.0","2.0","","","3.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","A Masum","United Kingdom","2014-04-09","LHR-ZYL. ZYL-DAC-LHR. Flying with Biman for the first time was a great experience. Outbound flight LHR-ZYL departed 10 mins early. Aircraft was Biman's 3rd new Boeing 777 300ER (S2 AHM / Akash Prodeep) which was only 1 month old and was completely fresh inside out. Colour of the seats was a bit dreary but was comfortable with plenty of legroom. Staff were nice and friendly but a some of them need to smile a bit more. Food was excellent. Inbound flight from ZYL to DAC was delayed by 2 hours. Plane was in good nick which was Bimans first B777 (Palki). DAC-LHR was Bimans 2nd Boeing (Arun Alo) which was also pretty much clean until a few hours in to the flight were the toilets became a mess. I would definitely fly with Biman again when I travel to Bangladesh as it only takes 9.5 hours rather than 15 hrs should I have used another airline which requires changing aircraft's.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Loretta Turnbull","Australia","2012-12-03","My husband and I flew in November 2012 from Bangkok to Phnom Penh then from Siem Reap back to Bangkok - Chiang Mai - Bangkok. Both highly impressed with the service and the price! Will definitely fly them again!","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Noel Landers","Thailand","2012-11-14","I travel regularly with this airline Bangkok-Phnom return. The service is always excellent and the staff are invariably most helpful. The lounges at both airports even for economy class passengers are an added bonus.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Enrique Simeone","Belgium","2012-11-12","Koh Samui-BKK - C Class. Great check in even a business lounge in such a small little airport. Great staff on board. Young but experienced. Will try them again.","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Ravi Mene","United Kingdom","2012-08-21","LHR to VIE and back recently. Online check in and seat selection was good. A321 are clean the leg room in economy not too bad for short haul. Complimentary sandwich and drink served. Crew smiling. I would use it for short haul flights.","","","Economy","","5.0","3.0","4.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Kristian Di","Sweden","2012-08-12","CPH-VIE-SKP return. Boarding from CPH was disorganized and messy. Flight staff seemed stiff and uncomfortable snack onboard was a muffin. At Vienna the new airport is very big and everything doesn't seem to work smoothly yet. Flight to Skopje on an older Fokker 100 had friendlier staff however we were offered an apple or a biscuit. Flights went smoothly and on time and pilots are good. But this can not make up for a poor service. Austrian has had a degradation since the last time I flew with them and in the near future I will choose another airline for my East European flight.","","","Economy","","4.0","4.0","2.0","1.0","3.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Juraj Kovac","Slovakia","2012-08-12","VIE-YYZ on a B767-300ER: the check-in experience at the new Star Alliance terminal in Vienna is far from optimal but the trip was OK. Even the older 767s have good seats with adjustable headrests. Personal IFE is not genuinely on-demand but still provides some ten video channels playing in a fixed loop making it possible to catch several movies throughout the flight. There are even live feeds from two outside cameras and an air show channel. Food is good with fresh Viennese rolls and great salads by DO&CO. Arrival to Toronto slightly ahead of schedule. BRU-VIE on A320 was a standard 1hr 25 trip. No entertainment but the slim Recaro seats provide good legroom and a small sandwich plus beverages are provided free of charge. The only downside was the 70-minute delay without as much as a word of apology from the crew.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Hasan Wahid","United Kingdom","2014-02-07","05/01/2014 BG108 DAC to ZYL. Business class flight departed on time food was good but could be improved. Will be traveling with Biman again.","","","Business Class","","10.0","4.0","3.0","4.0","3.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","R Bialek","Sweden","2013-12-10","Dhaka - Kathmandu - Dhaka. This was the only airline going directly from Dhaka to Kathmandu. Outbound was on time but the plane was an old Fokker which should have been scrapped years ago. There was no electricity in the kitchen and we were server a cold ""vegetarian burger"". Going back a few days later the plane was delayed for 6 hours for no reason. Once we landed in Dhaka it was 3 am instead of 6 hours earlier at 9 pm. No explanation no excuse no suggestion of free of charge airport shuttle was given. Nothing. One of the worst flight experiences.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","1.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Chowdhury Didar","New Zealand","2013-11-15","Flew from Dhaka to London in October with new Boeing 777 on business class. To be honest wasn't that bad but they do need to look after their Business class passengers a bit more. Plane was new and entertainment was alright most movies are outdated by least by 6+ months. Foods were okay just to fill you up I found Qatar Economy food even better then Biman Business class. A lot of leg room only thing I hated was when the announcement was made for economy class not to do this and that it was broadcast throughout the plane. Overall I will fly again.","","","Business Class","","7.0","5.0","4.0","3.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Larry McElroy","United States","2012-11-12","My son and I flew from BKK-USM-BKK this past summer 2012. We arrived BKK earlier than expected from DXB and the agent moved us up to an earlier connecting flight at no additional charge. We have also used Bangkok Airlines from BKK to Cambodia and return a few times BKK in and out of Myanmar and also on to Maldives. We can't say enough of their professional service. The staff both in-flight and on the ground couldn't be nicer. The aircraft were clean and the food great where applicable. I'm sure we will use them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Alan Harlow","Thailand","2012-11-09","Flew with my family on PG 242 from Chiang Mai to Koh Samui. Check in at CNX was very efficient and was done in less than 10 minutes. Bangkok Airways also have a small but very good lounge in CNX for economy class passengers which has snacks drinks and free wi-fi. 10 minutes before boarding 2 members of staff came around stamping boarding passes and boarding was also done in zones which I find quicker. Settled into our seats and discovered we were on one of PG's older planes but despite this the plane was in excellent condition. 30 minutes after departure the cabin crew came around with hot meals on this flight Chicken Noodles were served cold drinks tea and coffee were also served and beer was sold. After a flying time of 1.5 hrs we arrived in Koh Samui Airport which is an excellent little airport we were the last people off the plane and when we arrived at baggage claim our bags were already out and within 10 minutes we were at the car rental desk. Overall a very good first experience with Bangkok Airways.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","S Heaven","Australia","2012-11-07","USM-HKG Economy Class. First time Bangkok Airways and have to say an overall great experience. Slightly late with departure but made up some time along the way. Crew efficient and friendly. A little frustrating arriving at the satellite terminal in HKG and having to be bussed to the main terminal - so many flights arriving at once made for a very crowded group all trying to get on a bus - but other than that slight delay no problems at all. Would definitely recommend.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Peter Mair","United Kingdom","2012-11-06","Siem Reap to Bangkok October 20th. A short afternoon flight on this ""boutique airline"" (their description) was straightforward. Spotlessly clean cabin friendly staff. Departure and arrival on time. Very adequate snack served. I'd happily recommend Bangkok Airways to anyone. No inflight entertainment available. Had there been entertainment I'm sure it would have been excellent.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Anna Kleinzahler","United Kingdom","2012-08-07","LHR-VIE and VIE-LHR: Both flights left 20-30 minutes late and arrived no later then 10 minutes of the published times. Outward plane a Boeing 737 and return an Airbus 320. The planes looked clean and well maintained. What lets the service down is attention to details and quality of human interactions. The drop down screens show a very old moving map and the safety cartoon. On the return flight the screen was just left down but blank for 40 minutes before some old cartoons were shown. The cabin crew appear to do what is required of them but with no great zeal. Passengers offered a drink and a muffin on outward flight. On the return leg a turkey and cheese sandwich. When I asked for a vegetarian option I was told directly and with no apology that there was not any. Mints offered after we had landed as passengers were on the way out. Another problem is that it is a very long walk at Heathrow to and from the gate used by Austrian. There are various means that help people a long but it can take up to 20 minutes. The new terminal in Vienna had a similar problem although not quite so bad but still a lengthy walk to passport control and I found very badly signposted. Next time I will fly with one of the other airlines. Departure on the return leg at the gate from Vienna was a bit chaotic and could have been better organized.","","","Economy","","5.0","4.0","2.0","2.0","2.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Stephen D'Arcy","Belgium","2012-08-01","Brussels-Vienna return July 2012. Nice newish 319s with plenty of room and easy-to-fasten seatbelts even for amply proportioned pax like me! Coffee/tea juice and sandwich served on the out flight with the additional option of wine on the late afternoon return. For the return flight it was possible to check in at the Vienna CAT Air Terminal in the city centre saving me the need to carry luggage into the airport.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Victor Neagu","Moldova","2012-07-31","Washington DC to Chisinau via Vienna Economy Class. Travelling with my wife and 1-year old son. The overall impression was average-good (7 out of 10). The plane was old and the seats looked worn out. Limited legroom. Limited overhead luggage space on the old Boeing 767-300. The in-flight entertainment was old not an AVOD which is standard for many European carriers by now. The service was OK. FAs were helpful with the bassinet frequent rounds of drink service and good food. I ordered a seafood meal and the salmon and shrimp was tasty. On the VIE-KIV was offered an apple as a snack. Good wine on-board flights on time and no problems with luggage. I've been flying Austrian for many years now and to be honest I have witnessed a constant deterioration of the product. Austrian is still an OK company but definitely not what it used to be.","","","Economy","","7.0","2.0","4.0","4.0","2.0","","","2.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","P J Trebuchet","United Arab Emirates","2013-08-29","DAC-DXB August 18th. Shockingly expensive for quite poor product. Biman Business Class is without a doubt the most affordable upgrade all over the world (USD 400 for one way ) however you get what you pay and it's evident that such a service is less than EK economy class which was USD 60 cheaper: poor old and tired lounge at Dhaka airport not less old and tired Airbus A310 as an equipment (which was continuing to Rome afterwards). No IFE on board cheesy breakfast served (burnt fried egg cold kangee strange chicken sausage and sautéed mushroom tasting like sponge) and no espresso coffee available. Rude and unprofessional Bengali cabin crew. Definitely fly Emirates on DAC-DXB route.","","","Business Class","","3.0","2.0","1.0","2.0","1.0","","","1.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Shane Walker","Bangladesh","2013-05-31","Due to no seats being available with Singapore Airlines I unfortunately had to fly from Singapore to Dhaka with Biman and so I at least booked Business Class. Flight delayed almost 4 hours without explanation and very little communication from ground crew. Flight crew were reasonably attentive but they really do need to learn to smile. The food was OK but certainly not Business Class standards and they had a very limited selection of drinks and on-board entertainment (not everyone wants to watch Bollywood movies and the screens were too small). The A310 aircraft was reasonably clean but really starting to show it's age. The toilets were a mess by the end of the flight even though it was less than 5 hours duration. Really the only good point was the price i.e. Business Class ticket was half the price of an Economy ticket with Singapore Airlines. I certainly won't be flying Biman again unless I have no other choice.","","","Business Class","","2.0","3.0","2.0","1.0","1.0","","","3.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","M Ahmed","United Kingdom","2013-05-05","Heathrow - Sylhet. Departure delayed an hour passengers created chaos as they fail to listen to instructions given by cabin crew. Cabin crew themselves need to smile more especially the female cabin crew. Overall the new B777 is comfortable and entertainment is decent. Food is served twice but the quality could be improved found the food to be quite bland. Sylhet airport itself is a joke that itself is a different topic altogether. Overall for the price I paid I am fairly happy with the service.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","B Van Sante","Netherlands","2012-10-29","BKK-CNX return. Outbound flight delayed 1 hour while onboard due to technical reasons however no information from cockpit! Meals onboard consisted of small snack and free non alcoholic beverages. The so called lounge in both BKK and CNX disappointing mainly due to backpackers using this to sleep and passengers bringing McDonalds bags etc into this lounge/waiting area. Drinks and snacks on offer were like a basic canteen with juice/coffee machines. All in all product definitely went down the hill over last few years however for local standards still at a premium price. Not sure if this is still boutique!","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ben Chan","Hong Kong","2012-10-25","Bangkok-Koh Samui. First leg operated by ATR 72 the plane shows some wear and tear on the outside but the cabin was spotless and crew members seemed enthusiastic. Flight only 1 hr and 20 minutes but surprisingly a meal was served. Meal was very tasty although the drinks selection could improve greatly. On the leg back to Bangkok an Airbus A319 was operated instead. Flight was 1 hour and yet a meal was served and still of the same quality compared with the on served on the ATR 72 and staff service was warm. Many other airlines choose to have around 3-4 cabin attendants in a A320/319 but on a small jet like this one there were at least 5 attendants serving the 1 hour flight.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Barry Meeser","South Africa","2012-10-21","Although it was only a 40 min flight (Phuket to Samui) we were hardly in the air before it was time to land. Staff served lunch box - tasty chicken roll fresh fruit and drinks. Nice friendly service. Have traveled Bangkok Air about 5 times and they have been constant in good service from ground staff to flight attendants. Enjoyed the free snacks in lounge at Phuket for all passengers and while I thought the price was a little expensive the service more than makes up for it.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Halley","Thailand","2012-09-24","BKK-CNX. My latest run between these two cities. Check-in easy and efficient as usual so off to the lounge for my morning coffee and a read of the paper. Boarding was fast thanks to the fact that we were bussed to the aircraft (yet again). Noted the new uniforms then came the also new security video which is awful combination of song dance and a totally unprofessional narrative. Left on time and a short run to the end of the runway for a speedy departure. Then came breakfast which used to be good but us now a disaster. I was one if the few to attempt to eat the Swiss cheese and omelette croissant with salad. Bring back the muffin please. They still screen a short comedy video which helps pass the short time. Early ino CNX. Baggage had transferred from connecting flight from the wee hours in the night. I will forgive them the food onboard as they are still my preferred choice between the two cities as they gave a schedule that usually suits me and I do like the lounges they operate.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","5.0","1"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","Colin Pay","United Kingdom","2014-03-03","TFN-GMZ return on ATR72. Very good 25 minute flights. Served cup of water and chocolate bar. Great views of a snow capped Mt Teide on left going and right returning.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","3.0","1"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","S Matias","United Kingdom","2014-01-10","Flew from Lisbon to Las Palmas on 29th December. Wasn't exactly sure what to expect from such a small airline. The CRJ200 plane was fine albeit somewhat dated. Service on board was very efficient with a nice spread of snacks for a 1h45m flight. I would definitely fly with them again! A good airline.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Knowlden","United Kingdom","2012-07-26","LHR-VIE-TSE. New terminal at VIE excellent. Food good staff friendly. VIE-TSE is a 5.5 hr overnight flight on a cramped 737. Business class is just the standard economy seat with a centre seat blocked. I got to Astana feeling battered having not slept. Of course I don't expect a full lie flat bed but they should be having a good look at the new Turkish short haul business class seat which is fit for purpose. Unfortunately I didn't have much option with my schedule but I will try to avoid this in future. It was fine for LHR-VIE though which is exactly the type of flight it was designed for! Book with caution and do your research on overnighters with Austrian!","","","Business Class","","3.0","1.0","3.0","4.0","0.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Sawhney","United States","2012-07-25","One of the worst airlines I have flown. The planes are outdated. The food was below standard. Airline staff literally threw a cheese sandwich at me. Upon requesting if there was an alternative I was informed ""I have only this If you don't like you stay hungry"". Totally unbecoming of a four star rated airline. The cleanliness of the planes was poor. Flight took off 30 mins late. Entertainment system on the flight was antiquated.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Tushishvili","France","2012-07-24","PAR-BKK-PAR flying via Vienna. I fully agree with all statements regarding Business Class of the Austrian airlines. The catering service of Do&Co is one of the best cuisine's I have ever had on an airplane in Business Class. However the sleeper seats are really not comfortable and I do not understand Lufthansa investing money to these archaic seats. Entertainment system is outdated compared to other European airlines. I agree that fabulous dishes soft and alcohol drinks and service compensate everything else. However I know that the Economy class of the Austrian still needs a lot of improvements and low quality service in comparison with Lufthansa Turkish British and other European companies.","","","Business Class","","7.0","2.0","5.0","5.0","2.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","M Rahman","United Kingdom","2013-02-05","Jan 2013. Heathrow - Sylhet return. Departure delayed 4hrs on flight out to BD. New 777 pleasant enough toilets kept clean and food served twice. Cabin crew very attentive. Return flight Sylhet - Dhaka delayed by over 3hrs (got asked to be at airport for 4.30am. Flight left at 10.30am). Delay due to ""fog"". Dhaka - Heathrow. Plane pleasant enough food edible. Not enough entertainment. No cartoons for children and very un-accommodating cabin crew. I flew with a 4yr old and 13month old and no baby cot was provided although specifically requested at check-in desk. Will not choose Biman in future. Although baggage allowance and direct flight is appealing the overall delays and service make me think I'm better off with an Emirates or Etihad next time.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","1.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","-","","2007-11-01","CCU-DAC-CCU. My flight to Dhaka was scheduled for 1930 hrs and since I was connecting from an Indian domestic flight I had arrived at Calcutta Airport at noon time. Sitting in the lobby of the international terminal I received a phone call from Biman informing me the flight would be delayed until 2230 (although the departure information board right above me was still showing ""Scheduled""). To their credit BG offered free dinner. We finally departed 2330 i.e. 4 hours late. Can't understand why an airline whose main base is only 40 minutes flying time away cannot rearrange its planes to avoid a 4-hour delay. Returning four days later flight was on time but check-in was extremely slow due to repeated incursions by uniformed staff holding bundles of tickets and passports of pax who were not in the queue. When I finally complained the staff member in question told me that he was actually checking in himself ""as crew"" and therefore had priority. Further questions revealed that he was not operating crew and simply felt that paying passengers come last in the scheme of things. BG have a lot of customer service training to do.","","","","","4.0","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","-","","2007-11-01","Business class from DAC to BKK. The check-in counter was a zoo and there was no provision for separate check-in for business class. The lounge was filthy and they offered only water and soda pop. There was no food. Alcoholic beverages are not offered as a matter of policy. The flight was comfortable wine and beer are served for an additional fee - payable in US dollars. Exact change is required.","","","","","4.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Peter Curtis","South Africa","2012-09-16","Travelled from Bangkok to Siem Reap as part of trips to Thailand Cambodia Singapore and Indonesia. The cost of the flight was a complete rip off. As they are the sole airline on the route they can take you to the cleaners and they do. The plane was dirty and the check in staff impolite. This what happens when someone has a monopoly.","","","Economy","","3.0","2.0","3.0","2.0","0.0","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","David Wheatley","United Kingdom","2012-09-03","Have flown with Bangkok Airways from Bangkok to Phuket Phuket to Koh Samui and then back to Bangkok over the last two weeks. Have no faults whatsoever with this airline. Excellent! Great value for money excellent service onboard especially for the length of the flights. One flight on the Airbus and the others on the ATR72. All aircraft clean tidy and in good condition. Crew are attentive and friendly. All flights were excellent value for money (around £50 per flight). Lounge access for all passengers at every airport for all passengers with free internet access and complimentary food and drinks.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Craig Ritchie","Australia","2012-08-07","Phuket to Bangkok 31 July 2012. Excellent flight even though it was only 1 hour or so. Lovely meal which made the time fly the flight crew were excellent with service. A very pleasant experience compared to Air Asia X the ticket price was more than agreeable too.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","P Kieran","United Kingdom","2013-11-07","Flew from Gran Canaria (Las Palmas) to Tenerife North airport. Flight time was about 20 mins in a small ATR-72 aircraft. Legroom was minimal I'm 6'5"" and would not have managed much more than 20mins! Hand-luggage space is limited although your ticket entitles you to 6kg of hand-luggage and a further 20kg of checked-in luggage. The flight time is long enough for cabin crew to serve a cup of water and give you a complimentary biscuit not much but more than most airlines give these days! Flight left 20mins late this was due to air traffic control problems. If you're island-hopping it does the job!","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","D Freitas","Portugal","2013-09-25","FNC-LPA-FNC. Again perfect service very professional and attentive flight attendants however not overly friendly. Having a small bread with cheese plus their traditional dried fruit is a nice touch. Planes are ATR though the flights are very comfortable and not too much noisier than Airbus.","","","Economy","","10.0","5.0","4.0","5.0","0.0","","","5.0","1"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","Diogo Freitas","Portugal","2011-07-31","Funchal to Lanzarote via Las Palmas and back. The flights were on time crew smiling and served a snack between Funchal and Las Palmas - which for a flight of about 1 hr 30 mins was a treat. Gran Canaria airport is busy all the time but actually it is very easy and simple to use.","","","Economy","","10.0","","","","","","","4.0","1"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","L Frederic","Germany","2011-06-04","FUE-LPA: Booked this as a part of a TUI holiday package. They booked me on FUE-LPA with Binter and then on their own airline TUIfly from LPA to MUC. I tried to check in at the Binter Counter in FUE the day before. Staff reasonably friendly and efficient but not a lot of English skills. They checked me through to TUIfly to MUC. Flight was delayed for around 35 minutes. No announcement about delay was made. When the late aircraft arrived they made people board as fast as possible. Flight was on an ATR which seemed well maintained and had comfortable leather seats. Catering water and chocolate bar fine for this short hop. Transferring in LPA is easy although passengers possibly could easily miss the sign for connecting flights.","","","Economy","","7.0","","","","","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","James Tinning","United Kingdom","2012-07-24","London Heathrow to Vienna Schwechat. Overall this flight was fantastic and couldn't have been better. Organized boarding to stop that mad rush and running to be first. The SMS check-in service was also great very simple and easy was able to choose my seat free of charge. Courteous friendly staff all English speaking. Tasty snacks and drinks served within first two minutes of seatbelt sign being turned off. The cabin of the A320 was newly fitted with the new Recaro seats comfortable stylish and modern. Hilarious in-flight video played via shared (but easily visible) screens on the overhead panels. Whole cabin brand new. New Star Alliance terminal at Vienna clean very new. First time flying with Austrian and my decision has been made to fly this frequent route every time from now on!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter McCraith","New Zealand","2012-07-19","Bangkok-Vienna-Tokyo. Flew these two routes with Austrian Airlines. Total of about 20 hrs in the air. Staff are pretty good but it stops there. Entertainment system is old and outdated. Worst I've come across. Food average at best - small and not much variety. Decor old.","","","Economy","","4.0","2.0","4.0","3.0","2.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Thut","Switzerland","2012-07-13","ZRH-VIE-CFU in Economy. I must say both flights with them were very nice. First flight a nice ham and cheese sandwich. 2nd flight a hot sandwich. Absolutely enough for a 1.50 hours flight. Drinks were offered two times on both flights. Crew very friendly despite that they fly now under Tyrolean airways. The only negative point is that the Internet check in did not work and after several phone calls with grumpy agents I called OS here in Zurich and a nice lady explained to me that Swiss is the handling agent in Zurich and that I have to check in through the website of Swiss. How should I know this. The new terminal in Vienna is great. Except that the new smokers lounges were ""Out of order"". Strange in a new terminal.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","3.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","-","","2007-04-30","Absolutely abysmal airline. They ask passengers to bear with them as they are an ""emerging airline / from a developing nation"" and hope that that comment makes us feel sorry for them and allows us to understand and condone their absolutely shocking service food plane. Left Heathrow 7 hours late for a trip to Bangkok with a plane change in Dhaka the plane that was supposed to be in Dhaka was still in New York and the plane I was on was going back to Heathrow. Stranded in Dhaka.","","","","","1.0","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","-","","2007-04-24","I was travelling with my three children aged 20 months 3 years old an 8 year old and my mother from Heathrow. My flight was for 3pm but was delayed until 9pm. My return flight from Shylet was for 10.40am and was then delayed to 3.00pm. Once we arrived in Dhaka the flight was for 2.00am but then delayed again for the following morning but there was no time given. This carried on for the next 5days. No information was given throughout these days and I was running out of money as I had two children on nappies I did not have enough clothes or enough nappies. I asked for nappies and they supplied me with 6 pieces of nappies after 8hrs.Two of my children were due back for school and as a result of this they both missed 1 week of school. My family and I were put up in the Imperial Hotel International for five days with no explanation as to what was happening. We were only told that a connecting flight would be available the next day. This went on for five days. I always made contact with the people who was in connection with those in charge as we was left in a situation not knowing when where going to get our flight. We then was put on a flight on the 5th day with the airline Air India to the Uk. We were given no financial or practical assistance or information from Biman Bangladesh as to what was happening and were left stranded with a young family for five days in a strange city. The situation would have been extremely stressful for anyone in my position however for my mother and me it was even more so as she suffers from high blood pressure and I am epileptic.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Shupriya Iqbal","","2007-03-01","London -Dhaka-Sylhet recently. When we arrived at LHR it took over two ours to check in due to long queues. We were then told our flight was delayed but not told the reason for the delay or how long we would have to wait. Our flight ended up being delayed for 12 hours and it was a complete nightmare in the airport with two boys running around all over the place. After this ordeal we boarded the aircraft at midnight. I was appalled by the poor service dished out by Biman cabin crew. They were curt and less then helpful when I asked them for anything and avoided making eye contact. They made no effort whatsoever to make us comfortable. On the way back the journey was no better. Although we had prebooked to arrive by the last flight from Sylhet to Dhaka so the transit time before we boarded the plane for London would be shorter we were made to take the first flight to Dhaka when the tickets were reconfirmed. When we arrived in Dhaka it took over two hours of immigration checks and queues before we were taken to a hotel. Staff in Dhaka airport were completely oblivious to the needs of parents with young children. I had to stand in ceremony in front of countless officials who made us wait obscene lengths of time before they even noticed us. We were finally taken to a Hotel - it must have been one of the worst Hotels in Bangladesh. The four of us were ushered into a dark and dirty room with no windows or natural day light. The furniture was shoddy and falling apart carpet was stained blanket on the bed was filthy. On the flight back the service from the cabin crew was no better. By then I ceased to be appalled by anything because it is the norm with Biman Bangladesh airlines.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Samina Nessa","","2007-01-22","I recently flew with Biman accompanied by my 20-month old son from London to Dhaka to Sylhet. There was delays when boarding delays at Dhaka even though my flight was a direct one from London to Sylhet. During the night I was ignored by crew members despite my repeated requests for a blanket for my child. I eventually had to cover him with part of my sari to keep him warm. The toilets were filthy mother- &-baby changing facilities could not be found anywhere on the plane despite their notice being hung on a so-called baby-changing room. The crew were unhelpful and rude. At check-in in London I was told by a Biman representative to pay a 'reward' for the baggage handler to ignore my so-called overloaded baggage - which was NOT above the allowed weight! The food and service provided on board was shoddy to say the least. The plane was falling to bits seats and food trays did not stay where they were meant to a child seat belt had to be requested repeatedly by myself as crew members did not bother to check whether passengers had belted up. On the return journey I did not even bother asking for one - the hassle was too much. The most horrendous thing about Biman is that there is a serious lack of responsibility for passenger safety by crew members. This is quite frightening when travelling with young children. The return journey was very disorganised as we were required to reconfirm already confirmed tickets and once were contacted by their office to say the flight was delayed and to collect a new boarding pass which we had to pay for with our funds.","","","","","","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Irene Myring","Australia","2012-07-31","For a short flight it was adequate but time management seems to be an issue the plane was about 2 hours late from Singapore to Koh Samui and nearly 3-4 hours late on the return. We basically piled off the flight and ran to get our connecting flight. I would suggest allowing plenty of time for connections if flying with Bangkok Airways.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","N Owens","Australia","2012-07-31","BKK-REP July 2012. Highly recommended. Efficient polite and friendly crew. Free food and drinks even though only short flight on an ATR.","","","Economy","","10.0","4.0","5.0","5.0","2.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Julie Lemarbre","Canada","2012-07-24","I flew 3 times aboard Bangkok Airways during a recent trip to Thailand. I was very impressed by the quality of its service. The service aboard is good staff professional and polite. They provide us with a really good meal even on 1-hour flights and they have a lounge at BKK Airport for the customers in transit which was very appreciated when we were waiting between our interconnecting flights via Chiang Mai. There we could enjoy a complimentary buffet coffee juices and Internet. It was very pleasant! Our flights were always on time.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","S Aksoy","Turkey","2012-07-13","We flew from Bangkok to Koh Samui and return. All flights were on time generous service on board for a one- hour flight. Outbound was an ATR which takes 20 minutes longer than the Airbus. Lounge access to economy passengers is a nice touch. Online check-in is a life saver since you can just use the luggage drop-off counter with fewer passengers queuing. Otherwise it might take at least half an hour due to the popularity of this route. Would fly again.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","Paul Owen","","2007-01-03","I fly regularly with Binter between Las Palmas and Tenerife. I find the airline generally punctual (except for extreme weather conditions - usually at Tenerife North) and the staff very attentive. Fares can be pricey but if you choose your flight times during the day you can get some good deals. Occasionally I have flown with Islas Airways but have found them unreliable and subject to flight cancellations which has been most inconvenient. Their ground staff also tend to be uncommunicative.","","","","","","","","","","","","","0"
"binter-canarias","/airline-reviews/binter-canarias","Binter Canarias customer review","Fran Davila","","2005-08-28","Binter Canarias is a reliable no frills inter island commuter service. There is really not much more to add! I have used them frequently and there is little to elaborate about this basic commuter service.!","","","","","","","","","","","","","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","K Todokoro","Germany","2012-07-13","MUC-VIE-NRT. I chose Austrian Airlines because the ticket price was lowest. The seat was too small for the long flight to Asia it was difficult to relax. Food was terrible and quantity not enough. The number of moves was much less than other airlines. I will never use this airline even if prices are attractive.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","4.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","V Chabot","Canada","2012-07-11","This was our first trip with Austrian and except for the seats in Business class which we felt hard to get really comfortable in the total recline position the flight food and service was excellent. The 5 course meal which you select from the menu and served by the onboard chef in his chef's hat and crew was as good as some of the better restaurants we have eaten in. Crew was very friendly and gave us excellent service. Definitely would fly with them again.","","","Business Class","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Kowlaski","Germany","2012-06-27","Flew MUC-VIE-WAW several times in C-Class during the last months. Austrian Airlines (OS and VO) by far have the best Intra-European inflight product within the LH group. DO&CO catering is outstanding and flight crews show a high level of hospitality. The new Austrian Star Alliance terminal in VIE is a huge improvement and extremely comfortable for quick and easy connections. New HON lounge is a very nice treat away from the masses of fellow SEN and FTL passengers. Together with ZRH and MUC it has become a great and very comfortable hub in LH group. I hope OS/VO will keep their service level as a benchmark for other LH group members in the future!","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Giles Wynne","","2006-07-29","Business class BKK to LHR 39000bht or £550.Promotion offer! BKK Business class lounge fair to good. All types of alcoholic drinks and good snacks. A310 Bkk to DAC comfortable and good food considering old aircraft and limited staff. Beer and red wine as requested. Business class lounge at Dhaka poor. Dirty chairs but better than Economy Class area. Only coffee free and alcohol in nearby bar very expensive. DAC to stop over in Dubai old DC10food poor and business class invaded by air crew going on holiday. Dubai OK for Duty Free. Dubai to LHR Food very good and drinks as above. All in all good value for the money. Choose your flight dates carefully to get best connection times. I understand 11 NEW A330 aircraft have been ordered.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Arafat Mahbub","","2006-07-04","Riyadh to Dhaka and back - my second time. After the many delays and poor service at the counter (one advantage being that if your vacation is very short you have it extended by the delays and you can blame it on the plane to dodge your superior's wrath!) I was in a queue for over 3 hours just to get through immigration! I finally boarded the plane which was parked way out on the tarmac and got there by the bus shuttle service. Was winter so I was spared the heat (this flight didn't have very good air-conditioning I think it was one of the older planes) but it can get quite stuffy. The cabin crew quite friendly and chatty. The seats had very little legroom even for my 5’6 frame. I had to push the neighboring passenger off my shoulder - thrice well we really can't blame him the seats didn't recline and were cramped. Food was ok considering I’ve tasted worse. Toilet seats were bad and lets not forget the train of ants on the toilet wall; I saw tiny roaches crawling on a another flight! I received my luggage 2 days after I reached Dhaka. I had some clothes and personal amenities in my carry-all so I survived - but most of the other people on my flight were not so lucky... If your traveling in winter and it's one of the newer planes at night I suggest you keep your outerwear as it can get quite chilly (provided there is air conditioning)  and blankets are in short supply. On one of my flights most people had turned in their jackets which were kept in a compartment behind the projector screen there weren't enough blankets to go around and so many people shivered mercifully children were given priority as for myself I had my jacket on - a cabin crew member suggested holding on to it - thanks to her. Well it's a very small fleet and so I guess not too much in the way of funds. As to whether I'll ever fly it again I don't know but in the mean time I'll put it on my list of airlines I'd fly only out of dire necessity.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","L Fiddy","","2006-05-17","I guess I can only echo the complaints below and be thankful that I made it back to London in one piece. Journey to Bangkok uncomfortable and delayed for only 10 hours - (I understand now that this really is a walk in the park when flying with Biman). Return journey was not so smooth - after spending two days trying to reconfirm my already paid for tickets and finally giving up I was allowed to fly from Bangkok to Dakar. Bad mistake - why didn't they leave me in Bangkok where you can organise things normally - alas my path had been chosen - I was to land in Dakar and get told that I am not allowed to leave - great - its not like I have a job to go to and I could think of nothing better to do than spend the rest of my days rotting away in possibly the worst airport in the known world. 9 hours of hard negotiation a call to the British Embassy and some serious negotiation with the London office meant that I was able to board the flight 9 hours later with only 20mins to spare. If this had not happened I would have been trapped in Dakar for between 3-5 days. I am not a religious man but I must admit I was praying with everyone else at takeoff when I saw the decor and found a piece of the plane (not sure which) under the seat in front of me - I carefully replaced this and tried to forget that I ever saw it - an unscheduled stop in Dubai (clearly to drop off all the passengers that they had over booked onto all the already paid for tickets) meant the flight from Dakar to London took 17 hours - match this with a non-reclining seat - air stewards smoking on a non-smoking flight and distinct uncertainty if we were going to make it made for an experience I will never forget. Long live Biman since my return you have made me appreciate every minute of every day that I am still here.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Terry Dryden","","2006-02-10","New Delhi to Dhaka: without doubt the worst airline I've ever flown. On a scale of 0-10 with 0 the worst and 10 the best Biman rates -10. My check-in experience was horrendous. There was no order or organization and the process took over an hour - a good thing the flight was running a few hours late. I had to fight to keep people from cutting in line in front of me. The staff didn’t seem to know what they were doing and there didn’t seem to be enough staff. The excess baggage fee was highway robbery - I checked two bags and paid just over $125. And they don’t take credit cards. I was thankful that I had kept my Indian rupees so that I was able to pay the huge excess baggage fee. I can understand a shop in remote village not taking VISA but not an international airline. Their handling of cash would give an accountant a coronary. Make sure you keep good records of what you pay and who you give your cash to. I would have sworn that the antique looking Airbus 310 I flew Delhi to Dhaka was built back in the 19th century - never cleaned or maintained since. The unusual mechanical noises during taxi take off flight and landing were unnerving. The seats are small and tightly squished together - pity anyone taller than me (I'm 5'10"") I have no idea where they will put their legs. I was struggling to find someplace to put mine - heaven forbid if the passenger in front of you decides to recline back into your lap and face. I doubt I could have read a book on the flight. There wasn't room for one! Plus the pages would have burst into flames due to the extremely hot temperature inside the cabin (I had a thermometer with me) it was over 91 Fahrenheit (33 Celsius) and there was no air circulation which made it seem even hotter. If you don't have any natural padding don't expect to find any in the seats. And pray you don't have to use the restrooms during the flight. Many have over the years and most seem to have missed their target. After landing I really expected to look back (as if I could really see though the filthy dirty windows) and see wing parts debris one of the engines and all our luggage spread out behind the aircraft as we taxied roughly off the runway. After arriving in Dhaka only two and a half hours late I hoped my return flight would be better. But after reading the negative comments on this web forum I didn’t have much hope for a better flight back to Delhi. I just hoped I would survive! And a recent article in the local paper about Biman flights experiencing 50 hour delays in New York and multi day delays in Europe didn’t encourage me any. If anyone ever suggests that you fly on Biman walk instead. If you arrive at your destination you will be required to reconfirm your return flight at least 72 hours before your flight or your confirmed ticket will be canceled. That may be good or bad depending upon your perspective. Reconfirmation is another huge hassle with Biman. It took me six tries; once by phone as stated on their web site and twice at their office in Chittagong and I tried again without success at a travel agency. The lines at the Biman office were long and not moving maybe they had staff working the counters and maybe not it was hard to tell looking through the multitudes of people waiting in the dark room. I ran out of time during both attempts at the Biman Chittagong office and had to leave. When I got to the Chittagong airport I went to the Biman ticket counter and they couldn't reconfirm my ticket there. Finally a local friend spent several hours getting my return ticket reconfirmed for me in Dhakha. I don't see the logic of having to reconfirm already bought and paid for confirmed tickets. My return flight went better than my first one did. My experience at the check out counter went well. I thought it was interesting that my excess baggage fee was less than half what I paid on my first flight considering that I had a few more kilograms on this flight. The flight left on time and arrived on time in Delhi. I had some friends who flew from Mumbai to Dhaka the other day and their flight was fourteen hours late. The aircraft was an old DC-10 and this flight was not stuffed full. In fact I had an open seat next to me which gave my legs someplace to spread out to. The food was not as tasty as the first flight but so far I’ve not gotten sick. The cabin temperature was comfortable only during take off and landing. During flight the air temp was around 85 Fahrenheit (30 Celsius) without any air circulation still way too hot for my taste. I didn’t brave the restroom on this flight. I don’t plan to fly with Biman again. The hot cabin temp very tight seating space excessive excess baggage fees and the reconfirmation hassles are enough to keep me off their planes in the future. Seriously fly on another airline when you visit Bangladesh. The few dollars saved with Biman Bangladesh Airlines are not worth it.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Iain Maciver","","2005-12-19","I never thought an airline could be this pathetic. Missed my Emirates connection from Dubai to Dhaka and put onto the Biman flight. Unreal! Lavatory doors broken - in the open position total seat fixed in place by many coats of paint last owner was spanish as all the signs etc were in that language (as though the Bangladesh passengers understood it)  excrement on the floor no air movement inside the cabin told to pull shades down to keep heat out. No food no drink no nothing for the entire flight. It was a sweat box by the time it landed. Surely ICAO should ground this outfit!!! Avoid this airline your life may depend on it!","","","","","","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Roman Stepantsev","Russian Federation","2012-06-07","We flew to Samui. The inflight experience and business-class seats were nothing was exceptional but lounges are very nice and accommodating both in Bangkok and Samui. On the return they changed the board and business-class cabin was cancelled. However at the check-in counter they sincerely apologized and paid us the difference between Business and Economy in cash as a goodwill. They still gave us an access to Business Lounge in Samui and sat us in the first row in Economy with extra space for legs.","","","Business Class","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Nuti Damrongphatr","Thailand","2012-06-05","BKK- Koh Samui return. Outgoing flight a bit chaotic. Unusually long check-in line even for Internet bag drop counter. Boutique (economy class) lounge at BKK airport completely full during rush hour once we manage to find a seat the snacks and drinks are still very good and well stock. Onboard ATR 72 a bit old but fairly comfortable for 90 minutes flight. Light breakfast very tasty and adequate. Return flight brilliant. Samui airport lounge give the scenic panoramic runway view. Flight is again on ART 72 but look newer. Impressed by the dinner served for a short flight. Baggage claim very quick for both flight.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Halley","United Kingdom","2012-06-05","Yet another CNX-BKK flight with an onward connection to Doha with QR. I had expected my bags to be tagged all the way through to my final destination but was very surprised to also get my onward boarding passes for my flights with QR. I use PG frequently and was surprised to find that the flight was about 1 hour late. A member of the PG staff personally spoke to every passenger with an onward connection to ensure that they still had enough time and he promised that we would be met on arrival at BKK. And indeed we were. The half dozen or so transiting passengers were put on in a minivan which took us to the security check thus avoiding a 3 mile hike. Reason for the delay? Late arrival of incoming aircraft. Once onboard there was little apology for the delay and still no reason given. Standard PG snack which is fine after an hour in their lounge at CNX airport. Thanks to the arrangements made for our arrival at BKK I still had plenty of time to board the ongoing flight.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Osmani","France","2012-06-26","CDG-VIE-KLU KLU-VIE-CDG. We missed both connections because of delays during first flight. They offered us a 75€ voucher for compensation despite EU recommendations and 6 hrs delay to KLU and a forced overnight stay in VIE on our way back. We even had to ask 3 times to have a bus ticket to go to the train station.","","","Economy","","2.0","3.0","1.0","2.0","0.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Patrick Sch","Austria","2012-06-26","VIE-CDG-VIE. When I arrived at the airport they told me at the boarding gate that my ticket was cancelled a day before from a service agent. Interesting as I checked in a day before using web check-in and they issued a boarding pass for business class which I hadn't booked. As a Frequent traveller I thought they just gave me an upgrade. Food service - a dry bread with the thinnest slice of cheese and ham which they promote as the best catering by DO&CO. Poorest quality and no recommencing for DO&CO. Ground and Inflight-staff unfriendly. New seats (black and red) look poor and old after a few month in use. I would recommend to close down Austrian and Swiss should start a new hub in Vienna. Sorry. Never again with Austrian.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Gavin Tiffin","United Kingdom","2012-06-25","Flew LHR-VIE-DXB return business. Check in fast in LHR no wait at security although no fast track lane. Star Alliance Lounge breakfast as normal busy with adequate refreshments. Flight boarded on time. Nice breakfast on board. Fast change in VIE in new Terminal up one floor through security and onto plane to DXB. Planes are old yes but clean and for 5 hrs flight all you need. Lots of staff very friendly. On-board food excellent better than many restaurants. Seats are hard but they are okay for the day flight. IFE very poor one screen black and white only. Otherwise very good. All Austrian planes park on tarmac at DXB. separate bus for business passengers. Coming back night flight 0150. Lounge at DXB small but good food and drink. On soon as on board food offered or as I did sleep! Bed is okay hard but put blanket under me was better. Front seats have more leg room but for night flight take other seats they have foot well to stop you sliding down! Used pillow as leg rest. Had good sleep. Nice breakfast. Used new lounge at VIE great showers and refresh then onto LHR. Flight good excellent food again.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Thierry de Borchgrave","","2005-12-10","We tried to get to Bangkok with Biman Bangladesh starting from Paris Orly. We should have left from Paris on Sunday but the flight to Dhaka was cancelled. No announcement no information nothing. We managed to find a Biman representative who told us the flight would leave Monday morning. We could stay at a hotel close to the airport terminal paid by Biman. We (and some more people that slept on the airport floor because they did not find the well hidden Biman representative) left on Monday but not straight to Dhaka. First to Rome to pick up some other passengers that got stuck there. Finally we took off to Dhaka and landed there in the middle of the night. Tickets and passports were taken and we could stay in a dirty hotel until the morning because the flight to Bangkok was leaving on Monday morning. The bus to the airport never picked us up. No flights to Bangkok on Monday ! You will fly tomorrow morning we were told with a great smile. Finally we arrived in Bangkok Tuesday instead of Sunday. Return flight to Brussels via Dubai was okay only three hours delay - first time and last time ever with Biman Bangladesh.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Jimmy Yu","","2005-11-01","Before takeoff the normal checks on passengers' safety belt was not carried out. There was a door latch that was unserviceable in the pantry. Before takeoff the cabin crew placed boxes in front of this door in the attempt to prevent it from flipping open. The exterior of the airplane was very dirty. The interior décor of the cabin is poor. The seat covers which have floral designs are old and tattered. A making tape was found pasted on one of the in-flight screen monitor. This monitor was suspected to have cracked at its edge. There was also a foul smell of lavatory in the cabin throughout the flight. Despite sound system being built in the seats earphones were never distributed to the passengers. No movie were screened during the flight. Other that the in- flight magazine ‘Digonto’ no other reading materials were available in the cabin. Orange juice was served before the flight. After airborne dinner which consists of only one meat puff and two springs rolls were served immediately. This meal was accompanied by hot beverage and plain water. The female cabin crew wears traditional ‘sari’ that gives the passenger an exotic South Asian feel. Only basic and essential service like food distribution was rendered to the passengers and nothing more. The cabin crew never smiled throughout. The standard of Biman cannot be comparable on the world stage -services are tolerable for very short haul flights but not suited for passengers intending to travel international beyond 5 hours of flight.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Mehtab Rahman","","2005-08-14","DAC-CGP Business Class. Flight delayed by two hours. The smell of aircraft fuel lingered onboard throughout the flight. The business class with its infamous floral seat covers in tatters. The seat configuration 2-3-2 on an airbus A310. Seat pitch poor (tighter than any other J class I have flown - pitch similar to WT+ on BA). Inflight service is minimal; pax offered water sweets pan masala and Biman's trademark 'Mango Bar' (which is quite good). Overall an ok flight - nothing to write home about. Biman should consider revamping their aircrafts - they are horrible. I don't believe Biman will be purchasing a new fleet of B777s and A330/340's anytime soon so better not keep hopes high. A poor airline Biman should get its act together as quickly as possible.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Jamal Ullah","","2005-08-08","London-Dhaka-Sylhet. We were a group of 17 and booked 4 months in advance. After check-in we were hurried to board the plane and was one of the last to board. Upon entering the plane I was disappointed with the interior flowery seat covers and it looked like something from the seventies. This was the Airbus A300 the National Express coaches in England look a lot smarter! There was a lot of confusion with seating and my family was split up they wanted my 4yr old daughter and my 3yr old son to sit some distance away from us the crew constantly saying let us take off then you can swap seats with anyone. In the end a compromise was found with another family. The flight was ok and surprisingly on time. Entertainment was nothing at all food not bad all I can say is they should improve the look of the planes interiors and modernise things or they are going to lose a lot of business to other carriers. The only reason a lot of people use Biman is because of convenience of landing in Sylhet airport (Biman does not allow any other international flight to land in Sylhet yet 90% of Biman passengers are Sylhetis)","","","","","","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","H Hingorani","Thailand","2012-06-04","Flew Chiang Mai to BKK - and as usual everything excellent. Lounge at Chiang Mai well stocked and always replenished with snacks and drinks (non-alcoholic). Many copies of current magazines and WiFi connection. Light tasty meal offered on this one-hour flight. Cabin crew very friendly and co-operative. Boarding easy; deplaning ditto. Will always fly this airline even though it costs more than the largest budget carrier in Thailand. Getting luggage at Suvarnbhumi always takes time. This of course is not in the control of BKK Airways.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","P Butterworth","Cambodia","2012-05-25","REP-BKK-REP. As the only carrier serving Siem Reap from Bangkok you don't have much choice. Service is an ATR72 or A320. The food is ok for such a short flight it's nice to have something to eat and drink. Beer is available so no complaints there! IFE depends on your aircraft but pretty basic. One important point I'd like to mention is that in certain airports there is a lounge for all passengers. One general lounge for economy and one of course for business. Not much mention is made for economy passengers but in here you get free food and drink wifi and a much more comfortable place to rest before (and after) your flight. For the short flight that this is approx. 1 hour what is provided is decent although a little over-priced.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Johnson","United States","2012-05-23","Last week BKK-HKT-BKK. Both flights A320's in very nice condition. Departures and arrivals pretty much on the mark. FA's friendly and professional. And a meal on an hour long flight! This is a terrific regional airline and I hope they control their growth so they do not lose all the little things that make them unique. The airport lounges were a nice touch. Will continue to use whenever possible.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Atchison","Germany","2012-06-24","Flight: In last month. Flew Munich-Vienna-Bologna-Florence. The Fokker 100 plane was rather old hence the seats were old. My preferred seat is the A seat in the last row. So naturally I choose this one when checking in. So it was my fault that I was sitting right next to the engine. The noise was incredible. I plugged my headphones in to die down the noise a little. Service was mediocre. Nothing special - regional airline standard I guess. The connection in Vienna was strange since we had to pass security again though we had been cleaned in Munich. The waiting area for regional flights in Vienna is old and shabby. Not much to do. At least they had free internet - but it disconnected every 10 minutes or so. Wasn't too fond of that experience but bet that the medium and long haul product is a lot better.","","","Economy","","3.0","2.0","3.0","2.0","0.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Arpad Molnar","Hungary","2012-06-19","After recently having flown 5 star Qatar from Doha to Johannesburg in business class Austrian was a wonderful surprise! I took an old B777 from Vienna to Narita Tokyo and experienced one of my best long haul trips. Boarding was smooth and swift departure was on time. Cabin is colorful and not very trendy but the retro feeling inside is loveable. It was clean and neat. Unparalleled service started right after taking off. Do&Co Vienna restaurateurs' on board chef convert the cabin into an ultra-class restaurant above the clouds. Best cuisine I have ever had on an airplane. Cabin attendants did their best to make passengers feel great throughout the flight. Those criticized angled flat sleeper seats are not that bad not worse that of Lufthansa. Using the control buttons they can be adjusted to nearly horizontal. Entertainment system is outdated compared to other airlines. Fabulous meals drinks and perfect service compensate everything else. 5 star experience indeed.","","","Business Class","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Mallin","Canada","2012-06-04","Very disorganized loading. Planes are so old the fittings are dated and few function well. Seats felt like wood frames with no padding left at all. Business class with supposed lay flat seats really just angle to a very awkward position. Video screens are too small to watch with really no choice of movies only those shown on a loop are available.","","","Business Class","","5.0","1.0","4.0","4.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Nigel Stacey","United Kingdom","2012-05-31","Flew from Istanbul to Heathrow via Vienna the legroom I thought was not too bad the flights went as planned and on time and staff were friendly enough. In Istanbul I thought the check-in desks could have opened earlier than they did less than 2 hours before departure. I would certainly fly Austrian again as the planes were relatively new clean and comfortable. The only thing that I could not do as I have done with other airlines I have flown is try and pick my seat when booking the flight it may just be because the flight came up on the Lufthansa booking site but never mind all in all I was pretty happy with it all.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Asif Ahmed","","2004-09-05","Delhi-Dhaka. Forced to take Biman as no other flights. Paid top fare as no discounts - in fact same fare as London-Delhi! Crew were awful. They ignored requests for blankets for the infant ordered passengers around and were very unhelpful with the pram. The screen did not work (on both ways) and so could not see any of the security demonstrations but it did not bother them. They made us sweat in the plane for absolutely ages before we had any aircon. The food was very poor quality and the drinks choice was lemonade cola or water - that's it! Filthy plane with ripped fittings. The crew did not check seat belts or close any trays and were no help at all with the infant belt. There seem to be many ranks of crew who ordered the lower ranks around! Many seats are taken up by free passengers who work for the airline or government. Use this airline at your peril!","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Matthew Taylor","","2004-05-17","I can echo a lot of the comments already made about Biman. Our flight was delayed with no information being made available to passengers. We made stops en route that where not scheduled (at least not that WE were aware of). Due to delays we missed our connecting flight and spent Christmas day in a run down hostel with our tickets and passports taken away from us. On returning to the airport the following day we were told that our passports and tickets had been sent to the hostel - who decided not to tell us! We got them back with 5 minutes to spare! The staff are rude. Planes are falling apart (one member of our party complained that his seat would not stay upright and kept reclining - solution : ""Well don't lean back then!"". There was a strong smell of kerosene and the fascia on the emergency exit kept coming away from the door.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","N Hussain","","2004-03-28","I recently flew Biman Bangladesh Airlines from Bombay to Dhaka on J Class. The flight in to Mumbai from Dubai was over 2 hours late. Biman did not bother informing the passengers and repeated phone calls to Biman's Mumbai airport office went unanswered. Check-in was a nightmare without any dedicated counter for J class passengers. Once on board the cabin was extremely dirty and the toilet in the front of the plane was simply filthy. The food was sub-par for J class. Most of the passengers in the J Class cabin seemed to be Biman staff. No apologies for the delay either. Very disappointed with the service which seems to be on a downward spiral as of late.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Rebeka Boolaky","","2004-03-15","We recently flew by Biman Bangladesh with our 4 year old son and 6 month old baby - all I can say that it was an absolute nightmare from start to finish. We had requested a cot which we did not get. Met by rude unhelpful cabin crew and were in a filthy plane - on the return trip we were told that we were not on our flight because we had to re-confirm ? We are professional people with jobs to come back to not idle people who can stay for a few extra days/weeks! In Dhaka the staff were even more rude and to make things worse thay tried to make my 4 year old son sit on his own away from us - this I am sure is illegal and caused us a huge amount of stress !","","","","","","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Halley","United Kingdom","2012-05-17","After a 5 month absence from Thailand I was curious to see if the PG service between CNX and BKK had any changes. There were and all positive. The quality and offerings of snacks have improved considerably. Lounge food is pretty much the same but the lounge is a real bonus and for economy passengers probably unique in the industry. FA's were efficient without going on a charm offensive. PG remains my choice of carrier on this route.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Gavin Slater","United Kingdom","2012-05-16","BKK-USM-BKK business. Flights were both good in A319s. Service was excellent menus were handed out and hot meals served on both flights - one afternoon one evening. Lounge at BKK is good and separate from the one for all also at Samui airport. Delay on return but information given and accepted. Flights are short but in that time they are able to impress one and genuinely enjoy the flight with them.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Nuti Damrongphatr","Thailand","2012-05-09","Bangkok- Chiang Mai return. Outbound on ageing A320. Aircraft interior worn out stained seat cushion but service very good. 45 minutes flight with 5 minutes late arrival tasty croissant sandwich served as breakfast special meal request delivered promptly. Return on Ex-Batavia Air A319 with Batavia's seat more cramped than other aircraft in PG fleet. Light dinner is ok but not impressive. Extra plus - PG always have a staff to sort baggage at carousel to avoid any possible damage.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","4.0","1"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","M Honorati","Italy","2012-09-13","Flight from Rome to Turin the plane was old but very clean the hostesses were all very friendly. It's better than other low cost airlines because they let you bring both a trolley and a small handbag in the cabin while on other low cost such as Ryanair that isn't allowed.","","","Economy","","8.0","","","","","","","4.0","1"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","Ben McDonald","Australia","2012-08-30","On 30 August 2012 my flight from Catania to Rome was scheduled for 9 am but delayed initially till 10.00am then two more times until 10.30 and again until 11am. Ground Staff provided no explanation and were totally unhelpful. Boarding the plane was a frustrating experience with only two buses provided to take the passengers out to the plane requiring four trips to move the passengers to the tarmac causing further delay when the flight finally opened. Once on board it took an inordinate amount of time to seat passengers due to the airline's unallocated seating policy as passengers were moved removed and moved again for o apparent reason. We eventually took off at 11.25 arriving in Rome too late to catch connecting flights to England. All in all a very negative frustrating and unsatisfactory experience and one which will ensure I never fly Blu express ever again. Whatever value for money offered by low cost fares is more than offset in inconvenience and not getting to your destination on time.","","","Economy","","","","","","","","","1.0","0"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","P Grantham","United States","2012-06-12","I flew them twice in May between Rome and Catania Sicily. Flights were ""nearly"" on time and the cost was reasonable. Seats are standard for this class of aircraft (737) and acceptable for these short flights. I don't appreciate the ""cattle car"" boarding with no seats assigned. It makes for a longer and more difficult boarding than usual. I had a big problem on my last return flight CAT to ROM. This flight was the first of the 3 that would take me to SFO. The Blu-Express agent refused to check my bags through to my other flights. I had to claim bags in ROM and recheck them. Because Blu-Express was late arriving ROM I missed my flights to SFO.","","","Economy","","2.0","","","","","","","4.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","L Giusto","Italy","2012-05-29","Flew IAD-VIE. Aircraft sat on the tarmac for nearly 40 minutes in the baking heat. When various pax asked why they could not turn on the air conditioning the reply was the ac could only be turned on when they turned the aircraft engines on. Screaming children people fanning themselves in vain and no even a glass of water offered. Needless to say the economy class cabin smelt like a pig pen throughout the flight. Terrible IFE with dated movies. Gives another meaning to cattle class. First and last time with Austrian.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","P Schenker","Austria","2012-05-28","CDG-VIE-BKK-VIE-BKK. 10 flights with Star Alliance (Swiss Austrian and Lufthansa) in 2 weeks and I have to say: never again with Austrian Airlines which calls itself a full-service airline. I had a seat reservation on all flights and on 3 of 4 flights I had to move - whether at check-in or onboard! Pre-ordered special meal onboard? Not available. Inflight entertainment - didn't work properly at my seat. Friendly flight attendants - no change. I have supported OS for many years but this was the last time I flew with them. Definitely not a full-service airline anymore.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Wilcox","Australia","2012-05-21","BKK-VIE return on 777-200 in Business. Service from the crew and chef was fantastic and the food was excellent especially out of BKK. However nothing can make up for the worst seat I have ever sat on. When boarding you are bombarded by 70's green carpet pale blue bulkheads and purple seats with wood grain shells and yellow pillows! That could be excused if the seat made up for it but it is impossible to get comfortable in any position as it feels like being on a hard lumpy narrow bench. I used 2 blankets to try and soften the seat / angled bed but forget sleeping. The cabin was too warm which only added to the discomfort. The 'entertainment' system is a joke - on a loop with fuzzy screen and cheap headphones. A total disappointment that the service and catering can not make up for.","","","Business Class","","4.0","1.0","5.0","5.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","T Neyrinck","Belgium","2012-05-20","DXB-VIE-BRU in business class. First leg on 767-300ER looking nice from the outside (winglets) but 20yrs back to the past when inside. The interior is very dated indeed: very narrow and worn-out seat no flat bed poor IFE odd colours. Austrian flights always bussed to the airplane at DXB. Positive are the FAs and the quality of the catering and the cheaper fees which do reflect the quality of the product. Austrian is not 4 stars long-haul. VIE airport not very welcoming either but a new terminal is to open in June for Austrian. However the VIE-BRU leg serviced by a brand new 737-800 excellent seat excellent breakfast top-notch short haul.","","","Business Class","","6.0","2.0","5.0","4.0","1.0","","","3.0","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Basit Ahmed","","2004-03-09","I have flown Biman on the London-Dubai route many times. My belief is that service provided by Biman 20 or even 10 years ago was far superior to the service currently on offer. The reasons for this is that the DC-10s in use were younger at that time - cleaner and smoother. The main problems with Biman are that it has failed to modernise it's old fleet (root of all delays) failed to introduce modern in-flight entertainment (seatback videos) failed to address unprofessional hostesses failed to deal with it's corrupt booking officials and above all failed to appreciate the loyal customers which have kept it flying. I fly to Bangladesh regularly and since 1997 have been using Emirates which is truly a world class airline.","","","","","","","","","","","","","0"
"biman-bangladesh","/airline-reviews/biman-bangladesh","Biman Bangladesh Airlines customer review","Sonya Mercado","","2004-01-25","Flew BG from Dhaka to Calcutta. The 737 (new to BG) was a filthy mess - all kinds of substances could be found on the seat pockets in J class. Legroom in J class which has a 3x3 seating was horrible. Food comprises of a box rudely thrown out at you. Dhaka airport is a nightmare and the airline hostesses just do not care.","","","","","","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ron Kuhlmann","United States","2012-05-08","BKK-CNX-BKK Nice airline with excellent service. The lounge for all was a nice place to wait and despite both sectors being under an hour a hearty snack and drinks were served on both legs. Crew was friendly and efficient and completely satisfied.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Simon Chinn","Cambodia","2012-05-01","Phnom Penh-Bangkok regularly and the flight is rarely on time. Food is usual mediocre airline fodder. Usually there is a bus from the apron at BKK to and from the main terminal adding time to the journey. Having said that it's the best value compared to expensive Thai Air and tatty Air Asia planes.","","","Economy","","6.0","3.0","4.0","2.0","3.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Gavin Fifield","Thailand","2012-04-30","Bangkok-Male. Check-in was easy boarding good food tasty. Cabin crew all looked cheerless. Smiles were only offered on disembarkation. Male-Bangkok - 3 loud and drunk German passengers howling with laughter and behaving like drunken schoolboys made this flight an unpleasant 4 hours. What made it far worse was the complete lack of control shown by the cabin crew who kept supplying beer to them right up to 20 minutes before landing. I will not be booking with Bangkok airways again.","","","Economy","","3.0","3.0","1.0","4.0","4.0","","","2.0","0"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","M Edwards","Australia","2011-08-27","My Dad and I had a flight booked from Rome to Istanbul. It was supposed to be a 10.30am flight however at check-in the girl said there was a schedule change and was now a 3.30pm flight. This made our connection tight but still ok. In the afternoon at check-in we were told the flight was delayed a further 1.5 hrs. We had a 7.5 hr delay with no apologies. This also guaranteed we would miss our flights back to Australia. We booked another flight at our own expense to get us to Istanbul on time and Blu Air couldn't get our baggage off their flight in time. 2 hrs and no sign of the luggage so in the end we checked in to our other flight and fly home without our bags. Blu Air Express offered no help it was Turkish Airlines who explained we could claim the luggage back in Sydney.","","","Economy","","","","","","","","","1.0","0"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","Bruno Fischel","France","2011-08-17","Last minute round from Nice to Rome. My departure flight was delayed 2.5 hrs with no information or an estimated departure time. On my return from Rome again we were over 2 hrs delayed with no information whatsoever standing in line at the empty boarding gate. Since the airline never updated we had no idea whether we could leave the gate to get refreshments. To add insult to injury the only company representative kept telling lies we were told several times that the plane was on the ground but since as the airport was busy there was no bus to pick us up. The price was only marginally lower than easyjet. I only took that flight because I could get to Rome earlier (supposedly).","","","Economy","","1.0","","","","","","","1.0","0"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","Kathy Redlich","Canada","2010-12-27","Nice to Rome was only $89 CAD total compared to other airlines charging close to $400 per person for the same route. We did expect to be a baggage fee as they charge you $7 Euros per kg over 15kg but pleasantly surprised to only be charged an additional $49 Euros total. Plane clean staff were very nice. The reason everyone lines up 1 hour before the flight (we didn't figure this out until too late) is because seating is not assigned. That being said our seats were fine and flight was great. Only complaint was that the flight was 3 hours late in arriving. In their defence they had emailed our home email address a day or so before to notify us but we didn't have access to our home email so didn't find out until we arrived at the airport.","","","Business Class","","10.0","","","","","","","4.0","1"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","O Vuigner","","2010-08-11","MXP-SAW on an extremely old and very badly kept 737-400. Seats in terrible condition. Toilet too. Cabin crew were very friendly and accommodating.","","","","","3.0","","","","","","","","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","E Hughes","United Kingdom","2012-05-17","Travelled to Bangkok from London Heathrow via Vienna. Direct flights are always preferable but this trip was actually not too bad as the stopovers both on the way out and back were fairly short. Managed to sleep both ways but found the cabin too hot for my liking - a case of put the customers asleep and then less hassle for the crew? Food was generally good however drinks were not offered very freely. Otherwise service was efficient and professional. The business lounge in Bangkok is provided by Thai Airways and is very good with wonderful showers. By contrast the D terminal in Vienna is not great - a glorified ex-staff room with only one male toilet resulting in a queue for the facilities! I hope the new terminal at Vienna will resolve this issue and a better lounge provided? Also when boarding for the flight to London there was no pre-boarding for Business passengers which resulted in the inevitable crush. The inflight entertainment is ok - in the end if you are trying to sleep you don't need to watch more than one movie a flight. All in all I would certainly fly Austrian again.","","","Business Class","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Milan Zelc","Canada","2012-05-14","Flew Dubai-Vienna-Toronto recently. Courteous staff ok meals. Cons: the plane from Vienna to Toronto was very old (767) with old entertainment system (one TV screen for the whole cabin plus a bunch of smaller ones). For a 9+ hour flight I would expect better than that from a 4 star airline.","","","Economy","","4.0","2.0","4.0","4.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Michael Bernlohr","United States","2012-05-08","SJJ-VIE-IAD. All flights were good and on-time. First flight was on F70. Nice clean cabin on time small meal provided for 1h flight. VIE-IAD Beautiful new winglets Seat very comfortable screen at every seat with remote to play games even with other seats. Food very good. Beyond normal economy food. Soft pillow and blanket at every seat. Pilot was engaged and flight attendants too. Drink run every hour and a half keeping well hydrated. Large overhead bins for bags.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Rolf Asgeir Pedersen","Norway","2012-04-22","Travelled from Phuket to Bangkok. Low rating on value for money due to the level of service compared to the price you pay with this airline compared to a low cost carrier like Air Asia. Seat comfort and food is average.","","","Economy","","1.0","3.0","1.0","3.0","0.0","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","V Mendanha","India","2012-04-12","Bangalore-Bangkok-Bangalore and Siem Reap-Bangkok. Don't know what's so boutique about the airline. Flights were not on time food was mediocre and portions very small. Crew do not smile seats onboard were cramped - overall very disappointed with this airline.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Hvide Sande","Germany","2012-04-05","HKT-BKK. All passengers were at the gate on time. We were guided to a bus that was to take us to the airplane only to wait for about 35 minutes. Once finally onboard it took us another 30 minutes before we could take off. This time they had completely turned off the AC. The situation didn't improve during the flight. Upon arrival at Suvarnabhumi we had accumulated a delay of an hour. Service was pretty bad and the food below average. There is little luxury about this airline. It's a pretty bad low-cost carrier with full prices and a monopoly on certain routes.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","P Lanza","","2010-06-08","Rome to Lamezia return. Web check in very easy flight operated with B737-400 on time. The aircraft was clean and crew were friendly . The price is very good only 1500€ one way with one baggage included.","","","","","4.0","","","","","","","","0"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","G Iacono","","2010-05-03","FCO-GOA-FCO B737-300 and B737-400 - old aircraft but refurbished. Web check-in very useful. Flights on-time kind crew especially outbound and pilots allowed us in the cockpit. Price very competitive.","","","","","4.0","","","","","","","","0"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","Stuart Walker","","2008-09-08","Rome to Nice return. Check in very quick. Odd that despite the same checked baggage weight there and back was charged for the excess 2kg on the outbound flight. Be aware that you are only allowed 15Kg. Flights departed and arrived on time. Seats are not allocated but as both flights were less than half full not a problem. Overall - for such a short flight rated very well.","","","","","","","","","","","","","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","F Bertoni","Italy","2012-05-07","Vienna-Belgrade-Vienna. Have flown this route 3 times within the last months. Flights were always completely full. I found Austrian a good airline to fly with: cabin crew always very caring and polite flights always on time: you can see they are Lufthansa. What is more I really enjoyed the new Recaro seats. The only drawback are the aircraft's being used: the turboprop Dash I had the chance to fly on twice is quite noisy and pretty uncomfortable.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Z Culig","Austria","2012-05-01","INN-VIE-ZAG. Although Austrian onboard service in Europe is still better than service offered by some competitors unreasonable changes were introduced in the premium sector. Until April 1st business passengers and Star Alliance Gold card holders received a voucher of EUR 5 prior to the flight for refreshments since they have no lounges at smaller Austrian airports. This has been abolished from April as a part of down-grading of Austrian/Lufthansa frequent flyer services which already caused many complaints. Austrian/Lufthansa have their own way to motivate premium passengers to consider other carriers and alliances.","","","Economy","","5.0","4.0","4.0","3.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Tejirian","United Arab Emirates","2012-04-30","DXB-VIE-LNZ-VIE-DXB. Everything was bad about this flight from web check-in to arrival to final destination. Sector VIE-DXB delayed 6hrs 40 min. Service personnel at VIE extremely hostile and unhelpful. Antiquated Boeing 767 planes with poor leg room and poor onboard entertainment systems. Food unappealing. Never again.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Thanadol Armartpon","Belgium","2012-04-04","Both flights from BKK-LPQ-BKK were good but 45 minutes delayed. Staff performance was excellent and friendly. Food was standard. The seat was a bit small and not convenient at all. Both flights from BKK-Trat- BKK was on time both take off and landing. The flight was not full both way and service was good as usual.","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","A Gerber","Australia","2012-04-02","BKK-LPQ on ATR72. Scheduled depart time of 9.15 pushed back in 30-min increments until eventual departure at 13.30. Excuse given was ""weather at LPQ"" but was clearly a lie since other services into LPQ were running to schedule. Gate staff at BKK clearly stressed. At boarding a carload of VIP pax turned up boarded before all other pax so suspect that was the real reason. At least a full lunch service was catered.","","","Economy","","3.0","3.0","4.0","4.0","0.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Mike Palmer","United Kingdom","2012-03-13","Bangkok to Samui return. Flights on A319 which were both full comfy clean and on time. A tasty tray of food served at breakneck speed with little grace with one T and C. Check-in easy at Bangkok with no queue but a nightmare at Samui with long queues. Club lounge at Bangkok is a nice touch though the quality of the food and drink is lacking. Bags took 30 mins to arrive in Samui which given the size of the airport was poor. Overall an excellent experience and worth the fare which wasn't cheap!","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"bluexpress","/airline-reviews/bluexpress","Blu-express customer review","Steve Fenton","","2006-02-16","Rome to Vienna. Only found them by chance. Went to PIsa airport to try and ge ta flight to Vienna and they could only offer flights around 600 euro and knew nothing of any cheap airlines flying from that part of the world. Got back to our hotel and one of the teams riders had found Blu Express for 44 euro to fly the next day. This was from Rome which was only 90 minutes drive from where we were staying. Super fast check in and friendly staff. Very clean planes but noticed the seats forward of the emergency exit are different from the rear section. What I did like in the rear section was the armrest will push outwards to make your seat wider. The crew told me this was an ex USA 737 and this is for fat passengers. Really nice crew and very professional. You pay on board for what you want and they are cheaper than most LCC airlines. Overall reall good airline and a god send to the monopoly that exists in Italy.","","","","","","","","","","","","","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Peter Rejchrt","United Kingdom","2012-04-23","No change really from some of the older reviews. Catering is excellent a nice touch is the chef service. IFE very dated on a loop not on demand so didn't bother. Business class seat is very poor angled lie-flat - a nice touch is the duvet and sheet but this cannot mask the extreme discomfort of the seat. Product feels poor compared to Swiss and similar to the Lufthansa seat slightly longer but more angled in the sleep position.","","","Business Class","","6.0","1.0","4.0","5.0","1.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","T Schieve","Germany","2012-04-22","DUS-NRT via VIE. Both outward and return flight were miserable. Used air sickness bag was left behind from former flight. When my wife who felt sick gave the bag to a flight attendant to get a new one she was just told to go to the toilet to wash her hands - no apologies. Majority of staff seemed unmotivated and inattentive. At my wife's seat TV monitor did not work at my seat no reading light staff reacted annoyed to respective complaints. Aircraft dated in general very poor inflight entertainment no video on demand small choice of (mostly old) movies in general. This airline seems to have massive problems. Never again.","","","Economy","","1.0","2.0","1.0","4.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","B Sted","United Kingdom","2012-04-21","LHR-VIE return. Outbound flight delayed 40 mins but arrived on time. Cabin crew friendly and efficient. Seating comfortable and adequate for a 2 hour flight with reasonable leg room. Drinks and a muffin provided which were very nice. However plane was extremely hot and stuffy. On return from VIE boarding was extremely chaotic and disorganised cabin crew were unwelcoming and appeared to speak very little English. Drinks and a panini provided however no vegetarian option available (abruptly told they are only available on long haul fights). Further drinks had to be asked for a number of times. Again another very hot flight. Overall flight experience ruined by return flight.","","","Economy","","5.0","4.0","2.0","2.0","0.0","","","4.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ian Roberts","United Kingdom","2012-03-08","BKK-CNX. Used this route last year and product still very good and consistent especially for the price. The passenger lounge at BKK is a real plus and very popular but somehow never seems crowded. Flight on time and baggage waiting - what more can you ask!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Jacobs","Thailand","2012-03-07","Phuket to Bangkok A319 Class. Absolute chaos at departure gate due to overlapping Koh Samui flight along with prior Thai airlines and delayed Air Asia all using variants of gate 66! The flight itself was usual friendly smiling staff nice snacks and if you become a member of their rewards scheme you get a healthy 30kg luggage allowance.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","P Vangenechten","Belgium","2012-02-21","Chiang Mai to Ko Samui and Ko Samui to Bangkok - impressed by the service. They do not fly the newest planes but the professionalism makes up for that. Both flights on time and the best food delicious!","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Danny Gräber","Israel","2012-04-09","CDG-VIE-TLV. First leg Boeing 737-800 second Airbus A321. Seats not soft enough very attentive crews leg space nice. Catering on CDG-VIE route: small piece of cake. On VIE-TLV route: hot meal. Full bar service. On both planes short comedy programs and cartoons shown (video only). On the whole a very nice experience. I have flown with Austrian on previous occasions and have always been pleased.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","M Tan","Switzerland","2012-04-03","VIE-BKK. Pre-boarding at Vienna on time with boarding fast. Onboard the economy seats were acceptable if you weren't large or tall. The meal service was fine and so was the drinks run. Entertainment was awful for such a long haul flight 3 films were played on a loop. Each person had their own seat back screen but you had to watch it to schedule. It's an average airline with an average product. I knew what to expect and it did exactly what it stated on the tin. If you can get a good price ticket Austrian is adequate.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Martin Ambrosch","Austria","2012-04-02","VIE-JFK in business class. Okay the seat is not good and neither is the inflight entertainment. But on this flight the crew and the catering were excellent. Attentive service good wines and food was nicely presented.","","","Business Class","","8.0","2.0","5.0","5.0","2.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","E Kar","Japan","2012-04-01","Have used it twice for a 10 hr flight (Vienna-Tokyo) in Economy class. The problem is the seat space being the smallest I have had on such a long trip. To make matters worse their entertainment system is appalling. You can't rewind or start a movie and can only choose channels that play out like a TV. The food is not horrible but definitely does not fall into the category of good airline food.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Dominique Epstein","France","2012-02-16","BKK-BLR return and BKK-CNX return. All flights in tidy A320 cabin crew helpful and smiling excellent food even on short flights. Entertainment with overhead flats screens ok. Good information from captain. Comfortable seats for economy even if pitch cannot be great on short to medium haul flights. In Bangkok and Chiang Mai a lounge for economy class.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Keenan-Bokr","Germany","2012-02-08","BKK to Koh Samui and back. Although the flight was about 1 hour we were served a warm meal with salad dessert drinks coffee and tea. The cabin crew were friendly and very efficient. The seats were 2-2 configuration and plenty of leg space. We have flown Bangkok Airways several times and it is always wonderful to see their brightly painted aircraft with exotic motifs. The return flight was delayed by nearly two hours but the ground staff kept us informed.","","","Business Class","","9.0","5.0","5.0","5.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Helen Williams","Australia","2012-01-27","A pleasant experience. Staff were pleasant and helpful. The airport lounge service a welcome surprise. The planes were new and clean. We were served food and beverages on all short flights. Value for money and high quality service.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","B Nonchev","Bulgaria","2012-03-12","Vienna-Bangkok-Vienna. Not satisfied with the flight experience. Tired and rude staff. Food was pretty bad quality and quantity wise entertainment equipment is outdated cabin color scheme awful. Leg room was ok however they just don't seem to make any effort to ensure you enjoy the long haul flight.","","","Economy","","3.0","3.0","1.0","3.0","1.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","R Dunigan","Canada","2012-03-10","Mumbai-Vienna-Toronto in C class. Agree with the comments that the aged aircraft odd colour schemes and aged video system are initially off putting. From an equipment perspective it's clear that Austrian is the poor relation in the Lufthansa family. On the other hand the attentive and courteous service combined with very good food to make for a very pleasant flight. 5 hour transit time in Vienna allowed visit to the small marginal lounge. Overall a good experience and I would do it again.","","","Business Class","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Erwin Perdok","Netherlands","2012-03-01","Delhi-Vienna-Amsterdam. Service was good food on long haul flight tasty but inadequate. Light sandwich served at midnight after no-dinner is just not enough. Luckily offered a second sandwich upon request. Breakfast was good. The only problem was the plane! Horrible legroom and the whole row had dysfunctional entertainment systems which could not be solved. A pity on 8 hrs long haul flight. Overall good service planes in poor condition - slightly disappointing after flying their partners Swiss and Emirates on same routes which I found much better.","","","Economy","","5.0","2.0","5.0","4.0","1.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","M Eggleton","United Kingdom","2012-01-25","SIN-CNX and CNX-BKK. Excellent roomy seats good entertainment and food friendly helpful staff and always on time.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Charin Khwanket","Thailand","2012-01-25","Bangkok to Phuket with A320 in economy class. The lounge for economy class with free seats was comfortable. Service onboard very good they served a sandwich juice and coffee/tea. Crew smiling and helpful.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","I Dinu","Switzerland","2012-01-17","Phuket to Siem Reap with Bangkok Stopover. Normal flight quick boarding at Phuket surprisingly good menu - in Europe you would get some peanuts or mostly a sandwich for such short flights. The possibility to book the seats when I bought the tickets was also a pleasant surprise. The fact that they changed the flight programme (delayed 3 hours) although communicated per Mail was less so.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Oldrich Houba","Czech Republic","2012-02-28","PRG-VIE-YYZ in Economy. Checked in online. Dropped off my bags the morning before the flight. The short haul flight from Prague to Vienna left 20 minutes late but landed on time. Vienna airport awful and the gate for the Toronto flight completely inadequate. Flight to Toronto was 80 percent full meaning 3/4 had to stand for well over 30 minutes until boarding started. Flight left and arrived 25 minutes late. Once aboard everything was good I had no one next to me so was quite comfortable. Food was really nice the selection of movies okay. Flight attendants polite and offered plenty of drinks including beer free of charge.","","","Economy","","7.0","4.0","4.0","5.0","4.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Tye","United Kingdom","2012-02-13","Flew Astana (Kazakhstan) - Vienna a 5+ hr flight. Freezing cold draft around the feet for the whole flight no entertainment other than cartoons etc not even on the overhead TV screens food wasn't bad but certainly not worthy of the star ratings given. Seat was reasonably comfortable. Main gripe - a long cold boring flight on the wrong aircraft type for this length of trip.","","","Economy","","3.0","4.0","3.0","3.0","1.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","V Hammerum","Denmark","2012-02-09","CPH-VIE-TLV v.v. 1-6 Feb. Outbound: Uneventful smooth transfer in VIE. Homebound flights delayed due to WX at VIE (snow). A321 TLV-VIE seats non-reclinable as row in front of emergency exit however the neighbouring free seats made up for it. Hot meals on VIE-TLV-VIE legs were simple menus of good standard hardly seen in economy class of comparable carriers anymore! Staff always efficient and polite.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","S Azizo","United States","2012-01-10","VIE to JFK twice in less than a month. First was from TLV the second from IEV. The airport is extremely outdated in it's international wing which is cramped and small. Business lounge is hard to find and small as well in the international terminal. The second time around I decided to get my passport stamped and checkout C terminal used for inter Europe and domestic flights. It was much better but still small. The lounge in C is better but still tricky. The plane was a dated 777 with odd colors. Staff on the first trip was ok but my second time around they were extremely nice and attentive. The meals were fine and AVOD good as well. Flew economy both ways. I was impressed.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Rishad Patell","India","2012-01-09","Bangkok to Samui return. Check-in for flight early in the morning with huge queues but the line moved fast. Flight on an ATR which was full. The aircraft seemed new and the seats had ample space. Great service with a small breakfast provided. Return flight was on time. Once again good flight. Would recommend the airline on this route. The flight is however very expensive even though we booked 2 months in advance.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Hubert D'Mello","Kazakhstan","2012-01-04","PG prides itself as 'the Boutique Airline' but the quality and standard of service was below standards on the flight. Cabin Crew did not seem to be interested in serving passengers - they thought they were doing passengers a favour. When I asked for a blanket I was given a blank look. Passengers that ordered special meals were provided their meals ahead of other passengers. When it was our turn the only meals on offer were vegetarian meals even though we were seated at the front end of the YC cabin. On our return flight to BKK we experienced service that was below the standards we experienced on our flight to BOM. Cabin Crew did not offer a Drinks Service and once again we were offered Vegetarian meals. I was surprised as to why the bar service should be offered to passengers after their meals. I chose to fly PG because I have always been satisfied with the service and the quality of meals and do not mind the high price. In view of the above I suggest that kindly take a look at improving the quality and service of the cabin crew and meals served on flights to India.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Gray","Myanmar","2012-01-02","RGN-BKK-RGN in Economy. Outward flight rescheduled an hour later then delayed 2 hours - without any explanation. Looking at other comments this seems to be a recent occurrence on Bangkok Airways. Just a short flight and service was fine though they served identical meals in both directions which seemed poor. They seem to have lost the 'boutique' aspect of their service and if I wanted to fly with a full-fare carrier in the future would consider other options.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","3.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","Stelios Papadopoulos","Cyprus","2015-07-06","First time flying with a low cost airline so I read a lot of reviews. Most of them are angry in general because they didn't take the time to do the online check-in or check the policy about the hand luggage so they paid at the airport. In the end it was pretty good and acceptable for short trips like LCA-ATH (an hour and a half). The only thing I didn't like was paying for choosing a seat online but at least it was my decision. Staff members are nice with a smile.","B737-400","Couple Leisure","Economy","Larnaca to Athens","7.0","3.0","5.0","3.0","","5.0","","3.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Z Stefan","United Kingdom","2012-01-06","BEG-VIE-LHR. First leg uneventful. Nice new A320 adequate catering and service for one hour flight. Ground services in VIE were something different. Following 10 min delay due to “surprise” of plane landing early I made a swift move to the gate at the opposite side of the airport only to be met by queue in standstill. There were three OS staff evidently dealing with some queries dozens of people with their boarding tickets in hand and two separate OS members of staff checking visas at very slow pace. This was the most shambolic boarding I have witnessed. There were no announcements about cause for the delay no apology and 45 mins later we boarded the plane via shuttle bus. The staff on B738 were obviously annoyed about the delay which influenced their very swift and somewhat rude service only to be kept on hold for 40 mins in holding pattern above London.","","","Economy","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","J Teoh","Australia","2011-12-28","CDG-VIE-IST return in economy. CDG-VIE delayed due to poor weather. Would have missed connection VIE-IST but that flight was also delayed due to weather. My luggage didn't make it to IST unfortunately but it was delivered the next morning. Ground staff at IST helpful. Check-in process easy at all airports. Cabin crew were efficient and friendly. Onboard catering very good. New seats were quite comfortable and legroom surprisingly good. Overall a great product that offers very good value for money. I would not hesitate to fly with Austrian again on intra-European flights.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","5.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Karl Cermak","Austria","2011-11-24","VIE-BKK on 777-200. Strange interior colours seats are outdated and do not work properly anymore recline did not work when table was out monitors must be pulled out of seat and have very poor quality. Seating 2x3x2 is not contemporary - avoid middle seat since you can go nowhere when both neighbours are asleep. Seat does not fully recline and provides limited comfort. Austrian provides linen and a warm blanket. Food excellent great choice of wines and very good service. Avoid rows 6 and 7 in this plane since they are behind galley and next to economy only separated by a thin wall.","","","Business Class","","7.0","3.0","5.0","5.0","2.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Steven Cao","China","2012-01-01","Bangkok-Siem Reap return with A320. BKK-REP delayed 3 hrs without any notice REP-BKK delayed 3 hrs again this is the only choice on BKK-REP route and they charge a very high price with limited service and simple food/drinks served. Not worth the money paid.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","2.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","T Patrick","Hong Kong","2012-01-01","BKK-Luang Prabang Economy. Original flight delayed then cancelled. Put on flight to Vientiane had to stay a night then found out we were on stand by with Lao air for last night. Return flight delayed again and baggage not loaded on aircraft as 'ran out of space'. One bag arrived 3 hours later in BKK and still waiting for other bags a day later. Very unimpressed with care provided and the actual flight was nothing special. Dried up pork bits and a tiny cake does not a full service airline make.","","","Economy","","2.0","2.0","1.0","0.0","0.0","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Paul Upton","United Kingdom","2011-12-28","BKK-CNX CNX-USM USM-BKK. All flights were on time the quality of inflight service was excellent given the short length of flight. Booked well in advance and the cost was very reasonable. Samui airport experience was excellent!","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","T Siman","Canada","2015-05-31","This was bar none the worst airline I have flown with. I checked in online the night before and in the morning I realized that I needed to add baggage to my reservation. The computer system automatically checked me out and didn't let me add baggage because it was less that 4 hours before the flight. That meant when I got to the airport I got smacked with both a baggage fee and a check in fee even though I had already checked in! The staff were rude snarky and went out of their way to be unhelpful. When paying the fee I had to get out of the check-in line and go to the ticketing office where the representative refused to give me change in euros and refused to let me use visa to pay which forced me to get out of line again and take out local currency with the ATM. Once checked-in we were informed that the flight would be an hour late due to maintenance issues. Past security we sat and were later informed that the flight would be delayed another 5 hours! This mean I would be missing my next connecting flight. We were forced to sign a document acknowledging that they were abiding by the E.U. rules of regulation before we were allowed to go back to the food court area or leave the airport. We were then told that the flight would be 7 hours delayed! In the end the flight was 8.5 hours delayed and the plane was kept at an inhumane temperature that felt like 0 degrees. We were not compensated in anyway and even when we got to the next airport and asked a different representative they said there was nothing they could do. It was a complete nightmare. For the sake of saving a few dollars to fly I tell you from experience it is not worth it. I will never fly with this company again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","M Cristea","Romania","2014-07-29","Bucharest to Brussels (22/06/2014) and Rome to Bucharest (03/07/2014). Good prices. On-time boarding late departure not Blue Air's fault. Smooth flights old B-737 planes clean and seemed to be in good technical condition nice inflight magazine snacks/drinks for charge not overpriced. Professional and attentive cabin crew excellent pilots.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","Iurie Tirdea","Moldova","2013-07-19","We flew Bucharest - Rome - Bucharest. Flight to Rome postponed for half of the day at the last minute. We received confirmation only 3 days before the flight. Return flight also postponed several hours a few days before the flight. In Rome we had to pay 8 Euro person for some security fee. We were not informed in advance of this additional payment. Staff not friendly at all. Do not recommend.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Tim Pfister","United States","2011-11-23","I routinely commute between Vienna and New York. I fly both business class and economy and believe the service is very good. Economy meals are perfectly good. But generally not meritorious of relatively high praise as the meals in business are. The crews are professional and courteous. My only issue with the service is when by bad luck of the draw I get a seat with impaired leg room as a result of those metal entertainment boxes on the floor. Those are only barely tolerable when the seat next to me is empty but horrible during a full flight.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","E McCall","Canada","2011-11-22","Toronto-Vienna and Prague-Vienna-Toronto. Departing flight was okay except for the archaic entertainment (movies on TV's hanging off the ceiling) which continued through the night. On the return flight the standard screens on the back of the seat were in place but the plane was smaller and extremely uncomfortable. I'm fairly tall (5'11"") and there was no room for my legs so they stuck out into the aisle. A flight attendant came barrelling down the aisle and she smashed into my knee. The other flight attendants were quite friendly. The food was barely edible for both flights but the drink service was often. If you have a little extra money to spend I wouldn't recommend taking Austrian Airlines as I was highly disappointed.","","","Economy","","3.0","1.0","3.0","1.0","2.0","","","2.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","D Rafael","Austria","2011-11-22","AMS-VIE. Had an extremely cheap ticket so wasn't expecting much. Flight was 90% full in Economy and 50% in Business. Boarding at AMS was quick and from the rear towards the front co-ordinated therefor boarded as one of the last ones. Still able to take some newspapers (local Austrian and English ones) for the flight onboard. Service was up to standards with food and beverage needs for a 1.5 hr flight. Arrived early in VIE after a late push back in AMS! Good service seats could be a bit more comfortable but no need to complain.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","T Patrick","Hong Kong","2011-12-28","Bangkok-Luang Prabang economy. Flight cancelled after 30 minute wait in hot plane. Vague excuse given which turned out to be a lie. Utter chaos as returned to airport kept in lounge and after 3 hours of people shouting and 2 staff trying to sort out the mess we eventually got on a flight to Vientiane after a long walk through the terminal and a complete lack of direction from Bangkok Airways. Arrived at Vientiane had to pay for own hotel. Arrived airport next day to find out we were just on stand by. Luckily on flight at 9am after some drama. Feel really let down by Bangkok Airways who behaved like a budget airline. No managerial presence poor communication passports taken from us and left on a table in the lounge.","","","Economy","","4.0","3.0","1.0","3.0","0.0","","","3.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Hughes","United Kingdom","2011-12-22","BKK-PHN and REP-BKK. More seat pitch than European carriers. A hot meal on the PNH route and decent cold meal on the return from REP Neither flight longer than 55 minutes! They have a lounge at Bangkok for Economy passengers. Flight on time and bags properly checked though to LHR.","","","Economy","","10.0","4.0","4.0","5.0","0.0","","","3.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Mark Hurter","Switzerland","2011-12-20","BKK-LPQ. BKK International Lounge for all passengers is a bit used but great to have own lounge even as a Y passenger. Especially helpful in BKK airport. Flight on ATR 72. FA's very friendly. Served hot meal on this short flight and a full bar service. Seat pitch tight. Really a boutique airline.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","M Milescu","United States","2013-07-09","Bucharest to Larnaca Cyprus (return flight) in June 2013. This was only one part of a multi-city trip. In order to avoid any problems with luggage we paid on line to Blue-Air for one extra piece of luggage. Upon departure from Bucharest we were charged 15 Euros per person for check-in at the airport. When embarking the airplane the carry- on luggage was found not fit to Blue-Air carry-on box/cage and we were charged an extra 55 Euros. We had traveled with this same carry-on luggage from Chicago New York Amsterdam and Bucharest without any problem. The same luggage seemed to fit in the carry-on fitting cage in Larnaca for the flight back. The experience with the Blue Air check-in team in Bucharest was extremely disappointing not only to us but to many of the passengers and in fact with all these extra additions to the cost we would have been better of with Tarom or another proper airline - which we are sure we will on the next occasion. Your service in Bucharest was sub-par and will not be recommended.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","E Aulisa","United States","2013-06-23","We have recently flown from Bucharest Romania to Venice Italy on a flight that was originally scheduled to leave at 17.45 pm. Two days before departure they rescheduled it to leave at 0.40 the next day and they let us know by email. One day later the day before departure they rescheduled it for 22.40 but they forgot to change the date back - so a mess resulted with several passengers not showing up for the flight. We were lucky to go to the airport as they do not reply to phone calls and ask them if the flight was still scheduled for the original day and they confirmed it with only 5 hours delay. The rep apologized in person but we could have missed the flight if we believed the email which showed the next date! Completely unprofessional.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","C Otelea","Romania","2013-06-23","Sibiu - Stuttgart. Worst flight experience. Rude and aggressive personnel including the gentleman from boarding who targeted passengers like the police (""I want her checked"" - referring to me and my carry on). I had to pay an additional 55e for my hand luggage because they didn't deem it fit (even though I always fly with the same bag!) as cabin luggage. Dismissive and denigrating attitude towards all passengers.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","O Müller","Switzerland","2011-11-11","ZRH-VIE-SOF-VIE first and last leg on A320 VIE-SOF onboard 737. All planes featured the new seats which are quite comfortable for these short-haul flights offering sufficient legroom. We took off in SOF with more than 30min delay the crew provided timely and updated information on connecting flights. Staff onboard and at airports were friendly and helpful. Food service was good between VIE-SOF and a somewhat uninspired sandwich on the last leg. All in all a good experience.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"austrian-airlines","/airline-reviews/austrian-airlines","Austrian Airlines customer review","Nattawat Krittayanawat","Thailand","2011-11-01","BKK-VIE-PRG. If you don't mind a narrow and uncomfortable seat Austrian is a very good choice. Staff friendly and helpful. Foods are very good and delicious. BKK-VIE plane was very old but VIE-BKK plane was new and cabin equipment worked well.","","","Economy","","7.0","3.0","4.0","5.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Augusto","Brazil","2011-11-25","USM-BKK. Nice airplane food ok very good treatment at Ko Samui airport. However prices are quite expensive although it was a short flight there was no inflight entertainment.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","S Hogan","United Kingdom","2011-11-22","Bangkok-Koh Samui-Bangkok on ATR72. The prices are creeping up but these flights are always on time with a decent sandwich for a short flight friendly crew and USM airport is lovely. Nice lounges with free drinks and snacks at BKK and USM. Would highly recommend.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","B Vincent","Australia","2011-10-27","BKK-RGN-BKK on A320. On departure we were bussed out to the plane - on return we docked at an airbridge but were still bussed to immigration. Flights were well under half full I wonder how long they can sustain 2 flights daily. Disappointed that my vegetarian meal preferences didn't come through but they had standby pot noodles which is more than most airlines can manage. Interesting that at Yangon duty free shopping is after customs.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","M Duffy","Ireland","2013-04-01","Dublin to Bucharest return with Blue Air in March 2013. Have to say no problems at all with the flights. Quick check-in in both Dublin and Bucharest. No issues with baggage (I had made sure that we complied with their specifications). They didn't seem too fussy about bag sizes going from Dublin - Bucharest but on return journey each carry-on bag was checked. Flights themselves were fine. Both departed and arrived more-or- less on time (despite snow in Bucharest). Booked seats at the front of the plane - no issues. The planes were quite warm both ways and the toilets could definitely do with modernising/replacement but that's a minor quibble. For Eur80 return I don't think you could beat them. Would definitely recommend. Website is not the best (as mentioned by earlier posters). Difficult to find e.g. how to add a bag after flight is booked. However their help desk replied to my email queries very quickly with clear concise instructions on how to add a bag.","","","Economy","","9.0","","","","","","","4.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","A Dron","United Kingdom","2013-04-01","London Luton - Bacau return. Long queues at Luton check-in which barely moved for 15 minutes until further desks were opened. Thereafter smooth. Boeing 737-400 virtually full in both directions. Dark blue leather seats slightly showing their age but interior otherwise fine including toilets. Drinks (including decent Romanian wine) available to purchase and staff seemed friendly. On return route there seemed to be wider selection of sandwiches and snacks on offer. Return flight delayed by 30 minutes with no explanation given (at least not in English). In general seemed perfectly adequate low-cost carrier (although my travelling companion who had bought the tickets at relatively short notice told me that they were not cheap).","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","3.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","E Johnson","United Kingdom","2013-02-02","Luton - Bucharest. Interesting to say the least. Plane is old and as such the seats are awful! My friend didn't even have to press to recline as it did it by itself during the whole journey!! Plus the plane was boiling hot. I can't wait for the return flight.","","","Economy","","","","","","","","","1.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","Emiliano Morchi","Italy","2013-01-18","BGY-OTP and back. The first bad remark is about the website: slow complicated and inefficient. In Milan Bergamo the boarding was fair and those who booked and paid for their seat like me were allowed to board first. B737 is very old but the legroom better than Ryanair and the seat relatively comfortable. The crew were quite young but not very friendly. On the way back the boarding in Bucharest was chaotic and many people were trapped by an employee who checked the dimension of all baggage. Many were forced to pay 55 euros to load the luggage and very intense discussions took place between some passengers and the employees. In short flights were ok and we arrived on time on both legs. However they have to improve their ground services improve the website and make in sort to have a more friendly staff.","","","Economy","","4.0","","","","","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","David Whitehead","Australia","2011-10-25","Whilst claiming to be Asia's boutique airline might be a bit ambitious the service is quite reasonable. Flight was on time and comfortable enough - seat pitch not too tight. However the aircraft interior looked a bit tired the carpet was almost threadbare and the inflight entertainment system a joke. For the price they are reasonable - they are not cut price but cheaper than Thai and an acceptable level of service.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","5.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Tom van Woerkom","Netherlands","2011-10-22","Great staff nice aircraft. Still using turbo props but those will be replaced within some years. A bit pricy to fly with them but it's worth to pay for it. Good connections. Nice food.","","","Economy","","10.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","S Bell","United Kingdom","2011-09-21","Bangkok to Koh Samui. Cheap fare but directed to lounge with free refreshments snacks and Internet. Onboard for a 55 minute flight there was plenty of food available. Great service and good leg room.","","","Economy","","10.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Jacek Rudzinski","Poland","2011-09-19","BKK-CMX-BKK on A320 and TDX-BKK on ATR 72. Bangkok Airways provide you with lounge entrance even for economy passengers (internet access snacks drinks coffee) food served on board even on TDX flight. On the A320 drop down screens with short shows. Domestic fares best if flying from Suvarnabhumi airport - at the time only Nok Air from Don Muang had better fares. Flight attendants helpful and smiling.","","","Economy","","9.0","","","","","","","","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","Nigel Champken-Woods","United Kingdom","2012-10-04","Luton to Bucharest Awful. Old 737-400 very tired and dirty booking was a nightmare everything was an extra including booking a seat so we didn't bother. On the way back and my wife and I were split up and no one was interested. Will fly Wizz or BA next time.","","","Economy","","1.0","","","","","","","1.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","Radu Pitish","United Kingdom","2012-09-11","I flew from London Luton to Bucharest and back and I had one of the most awful experiences. It was impossible to receive an itinerary per email. Secondly the cabin was extremely hot until the plane was in the air. Even the stewards were using the magazines as a fan. Most important on the flight back we were allowed at check in to take our hand luggage onboard but at the gate they weighed it and didn't allow us to get on the flight until paying 50 euros for 3 kg overweight on one of the bags. We reduced it to 1.5kg and still didn't allow us. Instead of weighing it at check in before security they left it on purpose to do it at the gate. Moreover they said it's 50 euros but took 250 RON Selected seats that we paid for were already given to someone else as well and we had to get others. Luckily were quite early at the check in so we got only one row further but if we were late we would have received even worse seats. The crew had no clue where we will get our bags whether at the airplane steps or with the rest of the luggage. Hugely disappointing experience and I would never recommend them.","","","Economy","","","","","","","","","1.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","B Seadhach","Ireland","2012-06-17","DUB-BCM return in June 2012. Flying with Blue Air produced very different experiences going out and coming back. At Dublin they were very inefficient. They had one staff member on check-in for a full 737 so it took ages. When I eventually reached the check-in desk the staff member told me the flight was delayed by half an hour. Fair enough I said and I texted my girlfriend in Romania who was to pick me up from the airport in Bacau. It didn't stop there however. When the staff eventually arrived at the boarding gate half an hour late they informed us that the gate had changed causing yet another delay. When we finally got on the plane it literally sat there for another half an hour and we left Dublin a total of one hour and forty minutes late. Now this would be slightly understandable at a peak time like three in the afternoon. However this was at one in the morning. There were no other flights to cause congestion! The flight itself was fine and smooth but there were so many screaming children that getting any sleep was impossible. Legroom was better than Ryanair but that isn't saying much. Coming back was much better in relation to time. We left Bacau on time and even arrived in Dublin ten minutes early so I was happy about that. Screaming children was a problem again (another night flight) but it was cheap so I guess I can't be too upset. As for food and beverages there were none for free just a ridiculously overpriced menu. Unless it proves unavoidable I probably won't fly Blue Air in the future.","","","Economy","","5.0","","","","","","","1.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","J Warren","United Kingdom","2012-02-17","LTN-BBU-LTN. Both flights on old Boeing 737-400. Dirty cabin old tired and dirty blue leather seats air conditioning system did not work and some tray tables were broken. Good seating assignment system that works well and cabin crew on both flights friendly and attentive. We will definitely be flying Wizz Air until Blue Air has replaced their fleet of ageing aircraft.","","","Economy","","5.0","","","","","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Simms","United States","2011-08-07","Phnom Penh - BKK last week. The flight was on time seats were decently comfortable and staff were attentive. Additionally a full breakfast was served on what was only a 55 minute flight (better than what I've gotten used to in the US). I would recommend Bangkok Airways.","","","Economy","","9.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","P Nunn","United Kingdom","2011-07-28","BKK-USM return BKK-Chaing Mai (one way). All 3 flights were delayed by at least 40 mins with no announcement until the departure time had passed. Return from USM was a bus pick up from the plane which dropped us off at international arrivals mayhem and confusion followed. On the plus side the lounge at BKK is great with access for all passengers check-in at BKK quick and easy. Arrived early for check-in in Samui and was offered an early flight with out asking. Drink and food provided on the flight.","","","Economy","","5.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Budzii Tho","Norway","2011-07-25","They took good care of passengers. When I was waiting to board I felt unwell so I informed staff. They took action immediately and took special care of me. It was impressive and a memorable experience.","","","Economy","","10.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","L Mckenzie","Australia","2011-07-24","SIN-USM-SIN BKK-USM-BKK USM-HKT-USM. I have used PG over 20 times from Samui and every time they excel. Great service great staff and you can not beat Samui airport. The price may be steep but sure beets 5-6 hrs going via the ferry.","","","Economy","","9.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Tim Barrett","United Kingdom","2011-07-18","Bangkok-Luang Prabang return. Rather chaotic check-in at BKK. Long queue out towards the airport entrance leading to the 5 open desks (all flights). Being interrupted by staff looking for passengers on earlier departing flights (& moving them to the front of the line). So by turning up 2 hrs before my flight probably meant I queued longer. After that the service was faultless on the ground and in the air. The meals both ways were very good the cooked breakfast on outbound and a delicious chicken salad with Thai dressing on the return. The staff were smart friendly and helpful. Flights on time and a dedicated lounge at both airports. Also enjoy the ATR 72 plane I am tall so was lucky to get exit extra legroom. A pleasure to fly.","","","Economy","","9.0","","","","","","","","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","A Popescu","Romania","2011-08-23","Bacau-Brussels return. Pleasant flight although shortly delayed apologies given by Cabin crew after boarding. Cabin crew were nice and helpful and seemed interested in our comfort. Plane was rather old but ok. Bacau Airport is very small with only 2 check-in desks. Ticket price was more than fair.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","T Somerset","United Kingdom","2011-08-16","Luton to Bucharest return. On the outbound flight we had a very cramped seat and one of the air stewardesses was quite rude. On the return flight the check-in attendant at Baneasa airport was again very unfriendly. Leg room on the return was much more spacious at the front of the plane. Both flights were on time so no problems there.","","","Economy","","7.0","","","","","","","4.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","I Farrell","Ireland","2011-06-10","Dublin to Bacau return. I had a bit of trouble trying to book tickets using their web-site but the representatives in Dublin office sorted it for me over the phone. The flight attendants were extremely pleasant on both flights toilets clean and stocked. Seats spacious for a budget airline but ask for window or aisle not the middle seat. I would choose Blue Air rather than Ryanair.","","","Economy","","9.0","","","","","","","4.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","T Menges","Germany","2011-01-07","My first experience of Blue Air was positive: cheap ticket and reliable service nothing fancy absolutely low cost. The second time I booked Stuttgart–Sibiu the flight was cancelled. I was ensured on the phone I could get a refund. However in spite of numerous phone calls and emails and promises made by customer service in Germany and in Romania the fare was never refunded. I will not fly Blue Air again.","","","Economy","","","","","","","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ronnie Alam","United States","2011-07-13","BKK-DAC. I ended up having to purchase their flight ticket due to abrupt cancellation of my original flight (GMG Airlines). Although the ticket cost was high as it was a last minute purchase I felt their services made up for it. The flight was on time the plane was new and clean ground staff was efficient and professional and accommodated with luggage transfer etc. The flight attendants were courteous and the food was top quality for a small airliner. I wish I had booked them for this leg instead of GMG! Due to short connection time in BKK my luggage could not make it with me in the same flight. But BA made sure the luggage made it to DAC on the very next flight and their ground staff in DAC informed me in a timely fashion when my luggage arrived in DAC. They even checked with me several times to make sure I had picked up the luggage and everything was in good shape. Excellent all round service.","","","Economy","","9.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Barrie Buck","Thailand","2011-07-13","Utapao-Phuket. The cabin crew were absolutely first class. We had a few gentlemen flying on the flight who did not seem to understand basic rules. Not once did the stewardess get flustered or angry. She remained the consummate professional. Its only a short 1hr30min flight but Bangkok Airways have always delivered the goods and I fly this route often.","","","Economy","","10.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","K Murray","Ireland","2011-07-11","Laung Prabang-Bangkok. At first I was a bit apprehensive about flying on a local Asian airline. I soon discovered that the service and standard were far superior to most European short haul airlines. The flight departed and arrived on time in difficult conditions. Access to the airport lounge in Luang Prabang was included. The lounge was quite basic but appreciated with a free snack and refreshment. The in flight cabin on the ATR72 was quiet small but comfortable. The food served on board was excellent. I highly recommend this airline.","","","Economy","","10.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","N Harrison","Australia","2011-06-23","Our flight was Bangkok-Phuket I found the service was excellent. Food was very good quality I would definitely choose Bangkok Airways again.","","","Economy","","10.0","","","","","","","","0"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","M Bunce","United Kingdom","2015-06-04","SI257 2 June 2015. Dreadful. Now that they have a near monopoly on the Southampton - Guernsey route they are putting fares higher and higher and cancelling where pax levels are low. The mid afternoon flight from Southampton to Guernsey seems to suffer a high degree of last minute ""operational reason"" problems. Today told cancelled due to fog. Rubbish. Guernsey has poor weather but above legal limits for flying. I phoned customer services who were not bothered and said the aircraft were running late and hence combined the flights. Funny how a company takes advantage as soon as they have a controlling market share!","","","Economy","","1.0","","","","","","","1.0","0"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","D Hutt","United Kingdom","2014-10-28","The flight to Jersey was on time and the flight crew were lovely (went out on the 8.30am flight). It was a unique experience to be on a 19 seater plane and to be able to watch the crew in the cockpit (my 2 rating is for the flight crew). The plane was noisy and a bit dated but we could put up with it for the 40 mins flight. On arrival we were met by a Blue islands representative who told us they couldn't put 7 lots of luggage onto the plane as the plane would have been overloaded! We were given assurances that our luggage would be with us on the next flight. It got to 7.30 pm and our luggage still hadn't arrived and after many many unhelpful phone calls to Blue islands we were told the luggage was with a courier but they couldn't get hold of him and had no idea where he was. The luggage eventually arrived at 7.50pm. We were some of the lucky ones as others had to wait until the next day. Luggage being left behind seems to be a regular occurrence.","","","Economy","","2.0","","","","","","","1.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","R Davis","United Kingdom","2011-01-07","An interesting experience. The website booking was fine though it changed suddenly into Romanian halfway through the booking process with no ability to change back to English. The aircraft on Luton to Baneasa routes are not always Blue Air aircraft and planes themselves are ancient. Flights were on time Baneasa airport is a wonderful relic. It works but only just. Any more flights per day and it would be overloaded. While we were away the airline seemed to get sued by someone and local TV suggested that flights might stop. We were pleased to get to the airport to find this was not the case. Planes were comfortable although I'm sure the cabin crew were smoking behind the curtain at the back on one flight.","","","Economy","","7.0","","","","","","","4.0","1"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","Paul Desmond","United Kingdom","2010-07-24","Bucharest Baneasa - London Luton. Delays delays and more delays with terrible customer service. Flight time changed the day before from 1545 to 1835. Half the people on the flight including myself were unaware of the change so were at the airport way too early. I asked at the Blue Air desk why the flight was delayed and I was told ""Blue Air don't have enough planes"". Baneasa airport is worse than a bus terminal nowhere to sit poor air conditioning (in 35C temperatures) and uninterested staff. 1835 came and went but we did eventually board a plane at 1910. The excitement was short lived as we were asked to get off the plane and were bussed back to the cramped terminal. There was no information given out by the Blue Air staff and for long periods they disappeared to avoid angry passengers. People were having to phone the airline to get any information. After being strung along for a while with false promises we were told we would be taking off at 2240. They initially did not want to give out refreshments even when reminded of the EU regulations but after much arguing eventually did. Never again!","","","Economy","","","","","","","","","1.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","P Metcalf","Australia","2010-07-04","We were stranded in Bucharest after the Sky Europe Collapse so we had no choice but to fly with Blue Air to Brussels. Baneasa airport is terrible has to be one of the worst in the world badly organized Staff unfriendly rude and unhelpful throughout. Only 2 checkin counters for about 5 flights leaving around the same time terminal is tiny and was fully packed. To make matters even worse they have a stupid policy where if you have baggage to checkin you need to pay a fee of I think 20 euro per piece but they cannot take the money at the checkin desk you need to shuffle through the fully packed terminal and then go and line up at another desk with even more people and pay for it separately then return to the checkin desk so they can check you have paid. The whole process took around 2 hours and we never moved more than a few metres the whole time. When we were finally bussed to the plane the staff were rude and someone I was travelling with has a fear of flying so they wanted us to be seated together but they would not allow it even though there was a spare seat at the back which I then moved to after the flight took off. One cabin crew member yelled very loudly at me because apparently my bag was too heavy but no one mentioned it in the terminal. Staff at the airport spoke little English. The plane was old and we really questioned the safety of it. Complimentary water served but then cabin crew at the back of the plane for the rest of the flight they even were not present to prepare the cabin for landing. On landing there were many people (Romanians) on mobile phones making phone calls etc none of the staff said anything. Mentioned it to staff after landing and they said they did not see it happen. I hope never to fly with them again and I urge anyone to have a think before choosing blue air or a flight that leaves from Baneasa but the whole thing is an experience in itself.","","","Economy","","1.0","","","","","","","1.0","0"
"blue-air","/airline-reviews/blue-air","Blue Air customer review","G Chew","United Kingdom","2010-06-22","Luton to Sibiu. The flights were early staff friendly and spoke ok English. The aircraft on this route is an old B737-300 with rather uncomfortable seats. Excellent fares when booked in advance.","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","C Johnson","United Kingdom","2011-06-19","Good business clasS lounge in Bangkok and the lounge in Samui is welcome as it can be very humid if you're not in a lounge. Airline food ok for short flight. Boarded first on plane in Samui (as it should be) but they boarded business class passengers last in Bangkok. This is unacceptable. You pay more to board first not last. Second time this has happened but was boarded last in Samui last year. They really do need to get their act together.","","","Business Class","","7.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","G Slater","United Kingdom","2011-06-01","BKK-USM-BKK. The lounge at BKK is really good and airport facilities at Samui also good. They serve food/snacks with drinks on this short flight and are also able to interline your baggage with many other airlines which is a real boon when connecting in BKK.","","","Business Class","","8.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","T Price","United Kingdom","2011-04-24","UTP-USM-BKK-CMX-BKK. Bangkok Airways are almost always good apart from their route to and from Samui. This flight is expensive and from Samui regularly late. We flew back USM to BKK on Songkran (thai new year). As few people were leaving the island Bangkok Airways cancelled a few planes. This was to bump us all onto less flights. Luckily I had no connection that day but the delay of 2hrs was annoying for the person picking us up. Bangkok Airways had a special deal to Chiang Mai and the flight was half full. The flight attendants were great and the flight was smooth. For locals and regulars to Samui Bangkok Airways are not liked on the island due to their high prices. An island struggling for tourists after the bad flooding needs help form everyone.","","","Economy","","5.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Xabier Barace","Spain","2011-04-20","The best treatment I received in an airline. Helpful staff meals in flight free drinks in the lounge personal assistance in transfers and access to lounges in the airport for all users.","","","Economy","","10.0","","","","","","","","0"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Nigel Stacey","United Kingdom","2014-08-28","Have just flown Blue Islands from Southampton to Guernsey and return on an ATR 72 the flight was find slight delay leaving Southampton but no worries there at Guernsey the is a lounge dedicated to all Blue Islands passengers with free drinks and snacks which is a nice touch. I enjoyed the flight and the experience with them.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Richard Fowler","United Kingdom","2014-08-06","Jersey to Southampton was OK but the return non trip five days later was a nightmare. Arrived at airport to find flight cancelled having received no prior warning. Spent an hour waiting to be transferred to Fly BE' s flight on the following morning. No Blue Islands representative at Southampton airport to advise what the problem was but heard from several people that this happens quite often with their Jetstream aircraft. Will never fly Blue Islands again.","","","Economy","","","","","","","","","1.0","0"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Jenny Holding","United Kingdom","2014-06-02","Blue Islands flights from Cambridge to St Helier Jersey. These flights operate on Saturdays only during the summer months and are so convenient for East Anglian holiday makers. The flight of 50 minutes was comfortable and efficient in the ATR 42. The ease of travel made us feel we had slipped back 3 decades to a time when air travel was much more pleasurable. On board there were complimentary non alcoholic drinks. There was a modest and welcoming lounge with complimentary drinks and biscuits on our departure from Jersey airport.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","A Ford","United Kingdom","2014-05-06","Guernsey to Paris return via Jersey last weekend. Outbound flights and connections went well with great cabin service including champagne lager tea coffee and good quality rolls and snacks. Return flight was disappointing. An elderly aircraft really showing its age. In fact the seats in the row in front of us were a completely different style to the rest! The air conditioning didn't work which was unfortunate on such a hot day particularly as we had to sit in the plane on the tarmac at Paris for around 25 mins. Some of the no-smoking signs didn't illuminate - not a problem but reinforced the impression of a rather shabby plane. Very cheerful cabin crew. Arrived in Jersey for our connecting flight to Guernsey only to be told it had been cancelled - it was a bank holiday Monday and apparently they never operate that flight on bank holidays and we should never have been able to book it through their website! So what should have been a one hour connection at Jersey turned into 2.5 hours. Again not a huge problem but for an airline that pitches itself as something above the norm it was a bit disappointing. Fares were good value and flight times to and from Paris were convenient (aside from the delay on the return).","","","Economy","","7.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","S Cookson","United Kingdom","2014-02-12","BRS-JER-BRS. On time out and a delay of 45 minutes on the way back due to bad weather earlier in the day making the in-bound aircraft late. We were kept informed of progress with the delayed flight. Lounge at Jersey is a welcome change with free soft drinks coffee/tea and biscuits. The service on-board was good too. This was efficient and professional.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Uwe Luedemann","Germany","2011-04-02","HKG-Samui in Business with A319. Small delay but good flight perfect seat room and dinner friendly girls serving you. Three hours gone like nothing if you want you get a DVD and headphones to see movies also.","","","Business Class","","9.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Michael Sisson","United Kingdom","2011-03-23","Luang Prabang to Bangkok on ATR72-500. Staff very polite meal including wine served & comfort for such a small plane better than most other airlines. One of the most pleasant journeys I have had.","","","Economy","","9.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ian Roberts","United Kingdom","2011-03-10","BKK-CNX-BKK. Good price on time good crew and a nice little meal on 1hr flight. The lounge at BKK airport is a really nice touch and made a real difference waiting for the flight. Will be using them again for sure.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Bren Lynch","Ireland","2011-03-05","BKK-PNH on A319 ""Hiroshima"" - carpets threadbare food terrible. Only use them due to time pressure otherwise I'd fly AirAsia save money.","","","Economy","","3.0","","","","","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","C Mayr","Austria","2011-02-26","HKT-BKK although a short flight its a pleasure flying with Bangkok Airways. Full meal was served on this 1 hour flight. Flight attendants a very nice and helpful. I can recommend them.","","","Economy","","9.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Paul Sopp","United Kingdom","2013-06-10","We flew Southampton to Jersey and return where Blue Island use 19 seat aircraft. Both flights has less than ten passengers and were on time even early. Avoid row one unless you want an excellent view of what the pilots are doing as the view outside is restricted as no windows forward of this row. The best view was from row six and with such small aircraft the views are excellent. As with all small aircraft the noise level is higher than for a large aircraft but for such a short flight it does not matter. The private lounge at Jersey was a nice way to end a short holiday. We will certainly be flying Blue Island again.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Angela Keates","United Kingdom","2013-04-02","Southampton to Guernsey return great price and no additional charges. Good luggage allowance. Flight left on time good service - very impressed. Have looked at other routes that we could use Blue Islands for in the future.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Margaret Rumbold","United Kingdom","2013-02-05","I flew yesterday to and fro from Jersey to Guernsey. I was extremely impressed with the lounge reception and all is facilities. I am slightly disabled and the Stewardess was very helpful and attentive on both my journeys. Plenty of leg room on the plane and good and comfortable flight. I will certainly use them again when I can.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Pauline Harvey","United Kingdom","2013-01-15","Staff kept us informed of any changes or delays to our flight fog was a problem and the flight was over an hour late in leaving Jersey but staff were great. I will travel them again and have no problems recommending it to others.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","M Knowlden","United Kingdom","2012-09-09","JER-GCI-JER-LCY. Inter-island flights on a little Jetstream. Only 10 mins each way but good fun. With the open cabin and no door to the flight deck it really gave an insight into what the flight crew do. Far from trans-continental business class that I often fly but in many ways this was a lot more enjoyable. The lounges for all passengers are a nice touch but some air con in Jersey would be good. Timetable seems to not be completely thought through for connections (eg 1hr 30 wait in Jersey for flight to LCY). Would like to see a GCI-LCY direct flight added or better connections to the JER-LCY flight so that a LCY-GCI trip can be done in a day. All in all though a very good experience that I would happily repeat.","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Christopher Hill","Belgium","2011-02-14","Bangkok Airways are such a pleasure. One feels the staff really wish to make even a short flight a real delight. Our family votes them the nicest airline.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","P Boriboonsri","Thailand","2011-02-14","I love the Blue Ribbon Lounge at Suvarnabhumi Airport. It is very comfortable snacks and drinks at the lounge are superb. Bangkok Airways have excellent staff - polite helpful  and informative.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","M Eggleton","United Kingdom","2011-02-11","Sukhothai-Bangkok. Sukhothai airport is tiny but beautiful! You get free juice coffee tea etc while waiting and magazines/newspapers. It was only just over an hour flight but still got drinks and a meal. The staff were extremely friendly and helpful. The plane was quite small but just able enough to get comfortable.","","","Economy","","9.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Debbe Patterson","Canada","2011-02-11","Excellent service. I sprained my ankle and was taken by a young man with a wheelchair into to the lounge to wait for my flight in Bangkok and then taken right on to the plane. The inflight service was great and the flight on time.","","","Economy","","9.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","S Potts","Netherlands","2012-08-01","LCY-JER-LCY in ATR-42s each way. This airline tries hard but falls short in some areas. Online check-in did not work at the advertised time (48 hours). I called customer services and the rather indifferent phone operator casually told me it was always like that. Secondly passengers should be aware of their unusual baggage allowance. The checked plus carry-on can total 20 kg. Nevertheless carry-on weight was not checked at either LCY or JER. We arrived at City Airport and couldn't find the bag-drop desk - told to use the Luxair desk. Aircraft itself was showing its age and could do with a deep clean but was comfortable. One member of cabin crew for 50 passengers and each way they were cheerful and pleasant. On the outbound morning flight a croissant with butter and jam was offered with non-alcoholic drinks. On the return evening flight there was a full bar service (even champagne) but no snacks. Blue Islands passengers can use their dedicated lounge at JER. However its based at gate 7 which is at the far end of the airport and not air conditioned. Drinks biscuits and wi-fi were good. Overall a good airline but should certainly bring their London operations more into line with their competitors.","","","Economy","","6.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Colin Clarke","United Kingdom","2012-06-10","I travel inter island JSY-GSY return twice a week. Blue Islands have made the classic mistake of forgetting their core business model. Their inter island flights are now so often delayed that a tannoy announcement that there is ""a delay due to technical reasons"" is now met with resigned scepticism. They have also made the mistake of outsourcing their ground crew ops to Serviceair who neither know nor care why the flight is delayed by 40 minutes [again]. Planes in the main are uncomfortable and claustrophobic groundcrew are ill informed and inter island timetable is more akin to an unscheduled series of aviation ""events"".","","","Economy","","1.0","","","","","","","1.0","0"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","K Allum","United Kingdom","2012-05-01","Outbound (from Southampton) was very good: easy check-in we liked the Jetstream experience and the cheery professionalism of the flight crew but Jersey-Southampton was a nightmare. Firstly 13.25 flight cancelled for 'technical' reasons. When offered a refund or rebooking we accepted seats on a later flight. This was a very stupid move because the 4 hour delay turned into a 7 hr 50 mins delay. If warned our Jetstream was bound to be the last flight out of the island at 20.15 we could have used the 7 hr 50 mins delay to catch a fast ferry. Given zero customer care and a total lack of honesty there is no way I would risk another flight with Blue Islands despite the professional flight crew the convenience of their new London City route and certainly not because of their pricing policy.","","","Economy","","","","","","","","","1.0","0"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Margaret Taylor","United Kingdom","2012-04-25","Check-in staff more than helpful at Manchester airport arrived early glad we paid for the lounge to wait - supplied very good choice of food/drinks. Good assistance onboard. Staff at Jersey airport very informed and directed us to the lounge. I must say the staff on return plane so good helping me to get down steps very nice people and will certainly travel them again.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","T Price","United Kingdom","2011-02-04","Samui-Chiang Mai via Bangkok Got the flight for a good price which is surprising as Bangkok Airways are overpriced. Service was good although my girlfriend and myself had to sit separately. We should have checked in online. Bangkok Airways always have good service and the FA's are always turned out well but they are over priced for regular travellers to Samui.","","","Economy","","7.0","","","","","","","1.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","N Damrongphatr","Thailand","2011-01-18","Bangkok-Male return. Great staff both in the air and on the ground International Lounge is not as crowded as Domestic one. Check in counter at Bangkok Airport Rail Link station is very quick. Bad point - A319 aircraft with very tight seat pitch and very uncomfortable for such 4 hours route. Meal service is disappointing flight is only two third full but they manage to run out of food choices before reaching me for both flight and the taste is bland. Not up to usual PG standard.","","","Economy","","7.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Robert Jones","United Kingdom","2011-01-15","Phuket from BKK on a very clean A319. With a very good trained staff for disabled passengers both on the ground and in the air.","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Jacobs","Belgium","2011-01-09","SIN-USM-SIN on holiday trip with family. I choose this airline because of the good comments I read about it and have to state they are all true. Very swiftly check in on time departure clean plane very friendly staff a decent meal (in spite of the short flight). In short this was absolutely value for money.","","","Business Class","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Peter Cullen","United Kingdom","2012-01-04","SOU-JER return. As my 2008 review Blue Islands has standards that other airlines would do well to emulate: clear and inclusive pricing flexibility easy check-in punctual lounges for the use of all passengers (at least on the Channel Islands). You are treated as a person it is good-fun travelling not a comment one can make often these days.","","","Economy","","9.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Ian Davidson","United Kingdom","2011-10-23","Southampton to Jersey. The baggage system at Southampton was faulty and my bag did not make the flight. The staff at Jersey were excellent (Jersey airport Blue Islands and Servisair). They kept me informed and my suitcase arrived at my house at 8.30pm. A big thank you to all concerned.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Colin Griffiths","United Kingdom","2011-06-27","We tried to make a return reservation from Jersey-Zurich. The return schedule was not available so the Blue Islands staff person on the phone advised us to book the outbound and the return separately when the schedule was available. This we did. Because we booked the return from Zurich as a separate flight on the advice of Blue Islands staff we have been charged the return fare in Swiss Francs. The difference is approximately L200. We have written and faxed Blue Islands but they do not reply.","","","Economy","","","","","","","","","1.0","0"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","A Crane","United Kingdom","2010-11-25","Blue Islands really do make the customer feel special and not like cattle herded onto a plane. Staff are most courteous and booking online is quick and simple with no hidden charges. Give me Blue Islands airways any day of the week. Just a pity Blue Islands don't fly to Bournemouth from Jersey anymore - but you can't have everything.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Neil Johnston","United Kingdom","2010-12-31","Injured while in Thailand and treated like a VIP on my return. Wheelchair and my own carer. Have flown with this airline on many occasions and cannot fault them. Courteous efficient and friendly.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Jenks","Thailand","2010-11-18","If you are a holiday maker you will find this airline diverting and fun what with its own lounges open to all passengers with free snacks and internet plus further in flight snacks and quaint privately owned airports like Koh Samui. However if you live in Samui and frequently wish to travel to Bangkok you will find it a different matter. Long waits on booking reservations through their call center very expensive flights on the Samui to Bangkok route and the ground staff indifferent. Once in the air the service is good. Delayed flights often gives the impression that if not fully booked two flights are compressed into one. I now prefer to drive to Bangkok that must tell you something!","","","Economy","","2.0","","","","","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Stephen Williams","Australia","2010-11-06","BKK-HKT-BKK. This was the first time I've flown Bangkok Air. Great airline that understands customer service. Tickets were half the price of Thai. Quick easy check-in at both BKK and Phuket. Excellent lounge in BKK for economy passengers. The lounge at Phuket was too small to be or use. Boarding from the gate to bus and on to plane took a while at BKK but everything else worked like clockwork.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ron Kuhlmann","United States","2010-10-28","BKK-LPQ-BKK Wonderful and attentive service on both legs. PG offers departure lounges for all passengers at each airport served and they are nicely appointed with a variety of amenities. Hot meals were served in both directions with wine and beer available as well at no cost. The crews are gracious and attentive. I made a request and the FA returned to tell me when and how it would be attended to. Absolutely met expectations.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Kathleen Millington","France","2009-12-31","I have just completed a round trip from Jersey to Geneva Christmas 2009. My journey both ways was very enjoyable. As someone who has no choice of airline to get out of France (Dinard) to the UK I have to use Ryanair the difference was startling ! Ryanair is not cheap if one has luggage so it's not the price I'm comparing it's the service. To have all the extras in the ticket price makes for a very relaxed way to travel. I loved it and can't recommend highly enough.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Debbie Boitoult","United Kingdom","2009-11-29","We used Blue Islands for the first time a few days ago and certainly will be using again. Not only were the fares considerably cheaper than other airlines the complete package from booking online to arriving at Jersey and return to Southampton was so professional. The cabin crew on both flights were first class nothing was too much trouble for them their attitude and appearence gave a confident and professional air.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Clive Thomas","United Kingdom","2009-11-03","SOU/JER via GCI. Booked BI rather than FlyBe after reading good reviews. Outbound was professional and genuinely like flying used to be. Dornier comfortable and quiet - cold drink plus snacks SOU/GCI cockpit visit on ground on GCI made our son's day almost instant baggage retrieval at JER and all at £150 less than FlyBe for the round trip. Return on a Sunday evening full JER/GCI - JER lounge cramped (2 flights to GCI) but free refreshments welcome nonetheless. Slight delay on incoming and high load on GCI/JER return led to switch to ATR42 for GCI/SOU. All handled efficiently and with smiles all round. 5 minutes late into SOU on Sunday evening - baggage off in 5 minutes so very pleased all round.","","","Economy","","9.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Liz Cwalina","United Kingdom","2009-09-25","I have been impressed with the three Blue Islands flights I have been on in the last couple of years from Guernsey to Alderney and twice to Jersey. The lounge service in Guernsey is excellent and all the staff very friendly and professional. My passport which I accidentally left on the plane this week following a flight to Jersey this week was retrieved quickly and given back to me in the arrivals hall which I was very pleased about!","","","Economy","","5.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","S Toon","Thailand","2010-10-20","Nice aircraft staff and food is ok plus nice comfortable lounge to wait in. Although my last two flights were delayed which didnt make for nice trip I have to commend the staff on our first flight. We were connecting to an international flight (so was another pax) in flight on descent we were moved to the front business section. We were escorted with another pax off first and to a waiting van and whisked away to the terminal we had plenty of time but the other passenger was very late for his connection but the girl RAN with him to show him all the way to his next gate. Thanks for the awesome service best I have received. Return flight was delayed 3 hours! not good we asked when we arrived in if we could get on the earlier flight but was told there was $100 charge to change flights so didn't. Then after that flight left ours was delayed 3 hours we would have paid the $100!","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","R Eckmann","Israel","2010-10-08","BKK-PNH though a short flight we were provided with a delicious meal complete with complimentary wine (in Economy Class!). The flight attendants did not hesitate to provide you with more than one drink. They were very generous and let us finish our food even though the plane was already landing. I personally was amazed at the service - in the US you would expect orange juice and peanuts.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","B Johnson","United Kingdom","2010-10-05","Short flight between Phnom Penh and Bangkok. Only a 50 minute flight yet they still came round with a 3 course meal when I said I was vegetarian they offered me a selection of different starters and bread rolls to make up for the fact I couldn't eat the main. Pilot offered a lot of information.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","E Lam","United States","2010-10-03","BKK-HKT-BKK. Lounge at BKK had nice snacks drinks and WIFI! Service friendly and professional on the ground and in the air. I even liked the sandwiches they served onboard. What a wonderful way to fly!","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Alison Williams","United Kingdom","2009-07-27","SOU-GCI-SOU. Flybe appeared a better deal at first glance but once I had a proper look and added up the extras (since when was baggage considered an 'extra'?) it didn't look so good. I was also irritated that they were trying to mislead me about the total cost of their flights. So I booked Blue Islands and very glad I did. They're using the Dornier 328 on this route now and it's more comfortable than I'd expected for this size of plane (a 31 seater). They managed a cold drinks service in the just over 30 minute flight (and we arrived early both ways.) The lounge at GCI is excellent - lots of choice of hot and cold drinks and biscuits. All in all it was a more personal better quality of service than I'm used to for a very reasonable and very clear price. I'd certainly recommend them.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Colin Pay","United Kingdom","2009-07-20","GCI-SOU. Very good value. Everything included in the headline price no ""extras"". Nice little lounge at Guernsey for free drinks and biscuits. Dornier 328 very comfortable aircraft.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","M West","United Kingdom","2009-05-05","JER-GVA-JER. Booked online - easy and reassuring. Slight problem in that unable to check in online due to technical issues. Lounge flight service all fine - long way home due to (scheduled) stop over in Zurich. Complimentary drinks and snacks and boiled sweets a nice touch. Living on Jersey our choice of airlines and routes is limited. We are all fed up with Flybe and so it is great to have another professional airline to choose from.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Alan Hunt","United Kingdom","2009-04-05","Southampton to Guernsey return - usually made on FlyBe but we wanted to change having been increasingly unimpressed by FlyBe's use of additional charges which make their ""bargain"" fares poorer value. Blue Islands' price was all inclusive comparable in total costs and offered a really impressive service in the face of adverse weather conditions. We were due to depart early on a fog-bound April Friday morning with a ferry connection we had to meet by 4.15pm at the latest. First flight was cancelled due to fog but second noon flight was swiftly re- arranged luggage transferred all with minimal fuss and still within the desired time window. We arrived in time to lunch on Guernsey and made our connection - wonderful service unlike that of their larger competitor which cancelled a similarly timed early morning flight and were unable/unwilling to ""rescue"" friends in time to make the same ferry. We had a fabulous weekend on Herm - they eventually arrived on Saturday missing half their break. Our return flight left early and arrived early with equally impressive service including the excellent Blue Island lounge at Guernsey. We have already booked our next flight with them and will seek to use Blue Islands whenever possible in future.","","","Economy","","5.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","David Fulford","United Kingdom","2010-09-21","LHR-BKK-USM. I've flown with them 6 times over the last 18 months and great with no problems. They also code share with Eva air which makes life easier when you need to make a connecting flight with them. Your luggage is automatically transferred. On one occasion I had to wait about 2.5 hours for the connecting flight to Samui - when I checked in they said there are seats on an earlier flight that leaves in 40 mins if you can make it to the gate in time which I did.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Skeen","New Zealand","2010-09-14","BKK-CNX return. 2 adults and 2 teenagers. This is a wonderful airline. No queues at BKK and fast check in. Didn't check out their lounge but looked great from the outside. Got tea/coffee/juice onboard with a croissant which was great. The flight was smooth and less than 1 hour. The plane was very clean and tidy. Staff are friendly and helpful. Baggage is returned quickly. Overall a great cheap airline. Would certainly use in the future.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","M Oakes","United Kingdom","2010-08-21","Bangkok - Koh Samui - Chiang Mai - Bangkok. This may read like the last review I wrote for this airline two years ago but I love this airline. Check in is a dream in BKK. There were no queues at all. The ground staff were incredibly nice. The economy class lounges really set this airline apart as they are open to all. They may be basic but they really do add to the holiday experience (which I'm guessing 95% of their passengers are doing). Their fleet is very new and incredibly clean. In flight service isn't quite what it was (no hot meal any more) but you really don't need more than a sandwich on hour-long flights. The only frustration about the airline is when they make you get a bus at BKK - either from or to the aircraft. They really shouldn't still be doing this at such a new airport - especially for A319 jets (ATRs are different). Baggage is always returned quickly and the experience is always a good one.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Jane Capon","United Kingdom","2008-09-02","Bournemouth to Alderney and back. I cannot praise them highly enough. Obviously customer care is easier when you only have seven people on a plane but it was the little touches like giving us earplugs because of the propeller noise that are nice. All staff on the ground and in the air were friendly and helpful and courteous. Blue Islands will also allow you to change your booking at no extra cost should you need to. Also I had originally booked to fly from Southampton but they stopped flying that route. So they refunded me in full and gave me free flights on an alternative route. Other airlines please take note.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Martin Halstead","United Kingdom","2008-08-06","JER to GCI and GCI to SOU on Jetstream 31. A terrific experience! This is how airlines should be. Having flown earlier in the day with Flybe Blue Islands was a breath of fresh air! The complimentary lounges at both Jersey and Guernsey were fantastic and the onboard crew were a top draw. A service with a real personal touch in future I will always be using Blue Islands where possible.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","M Groves","United Kingdom","2008-05-25","GCI TO SOU. It became evident job would not be finished until later that evening. Phoned Blue Islands mid afternoon and changed flight to Sat am. No problem no charge and cheaper than the competition (Flybe). Straight orward fares no extra for bags no paying to check in. Fully flexible up to 1 hour before.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","M Preston","United Kingdom","2008-04-22","JER-GCI-JER. What a great service! A user friendly website which is not full of tricks and gimmicks to cost you money and all fares fully flexible change as often as you like without any fee. Online check in up to 48 hours in advance a little cumbersome but it works and a small lounge at the airport for all passengers with drinks and biscuits. I don't really think one can expect more on a 10 minute flight. Friendly and relaxed staff but obviously professional and rather like flying in the old days in light aircraft. A lot of fun.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-panorama-airlines","/airline-reviews/blue-panorama-airlines","Blue Panorama Airlines customer review","Matteo Bertoni","","2010-08-10","MXP-HAV return in Y class. Boeing 763ER was in good condition and quite confortable. I chose for ""poltronissima air"" that indicates the possibility to be assigned a seat in the emergency exit row larger than others by paying 50 € at check-in desk and overall was pretty good allowing me to stretch my legs. Cabin crew friendly and professional passing around with water trolleys through all the flight. Both flights arrived at destination before the time scheduled.","","","","","4.0","","","","","","","","0"
"blue-panorama-airlines","/airline-reviews/blue-panorama-airlines","Blue Panorama Airlines customer review","Giovanni Roberto","","2009-08-31","NAP-RMF round trip in August. It was a charter flight and everything went well with exception of long check-in queue before the return flight (but the Marsa Alam Airport is small). FA present during the flight meals served and eatable double drink and coffee or tea. Legroom was enough (for a charter flight) for a 3 hour trip. A stupid guy smoked in the lavatory during the outbound flight and FA upon being called reacted quickly to enforce the safety rules. Think the fleet age is not the best possible. I can't rate safety standards or maintenance quality.","","","","","4.0","","","","","","","","0"
"blue-panorama-airlines","/airline-reviews/blue-panorama-airlines","Blue Panorama Airlines customer review","Martin Keller","","2008-06-17","Flight to Cuba. This airline is simply a disaster. Terrible service both on the ground and in the air. Poor seats meal etc. It is considered as cheap airline - not just on the price but the entire service.","","","","","1.0","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","M Henry","Japan","2010-08-18","Bangkok - Phuket return A320. We heard excellent reviews about Bangkok Airways but our experience was disappointing. Both planes were reasonably clean but old and tired. We had to use customer service via phone to change the dates on our tickets and that wasn't the best experience but it got the job done. FAs not particularly friendlyh. The prices we paid were not much more expensive than Air Asia and not much cheaper than Thai Airways.","","","Economy","","5.0","","","","","","","1.0","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Bill MacDonald","United Kingdom","2010-08-06","An excellent airline in the air and on the ground. My wife and I have flown numerous times with Bangkok Airways and have always found them to be so friendly and helpful. After disembarking from a long haul flight to Bangkok it is so relaxing to unwind in the comfort and friendly atmosphere of their lounge prior to continuing our journey to Samui or Phuket. Flying with them is a pleasure and when assistance is needed on any matter from booking flights through to completing the trip it is given in a friendly and helpful way by the customer relations department. We will certainly continue to fly Bangkok Airways.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Michael Müller","Germany","2010-07-19","Very good airline friendly staff on-time good food which was free enough space for legs nothing to complain about.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","James Halley","Thailand","2010-06-02","Bangkok Airways is my carrier of choice between CNX and BKK. I recently came back to from Guangzhou and needed a ticket to CNX. I had expected to have to fly with Air Asia but checked the price with PG first. I was offered a seat on the new late flight at the same cheap webfare I had seen online while in china. At last a carrier that actually wants and appreciates your business. I was able to spend several comfortable hours in domestic lounge read up on the news about Thailand check email and unwind after a fairly long day that far. Travelling again next week and managed to get the same webfare through an appointed agent in Chiang Mai for the leg down to BKK. Also glad to see that the dreadful cold chicken burger has been binned for something more edible. Cheaper than TG and worth the extra over flying the unreliable Air Asia.","","","Economy","","10.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Peter Cullen","United Kingdom","2008-01-08","I like small aeroplanes therefore the Blue Islands' Jetstream 32 Southampton-Guernsey (return) was terrific. From a customer's point of view it was excellent: on time both ways use of lounges flexible tickets as standard nothing to complain about really. The real experience is going an aircraft where the first officer is the cabin crew the cockpit door is open and everyone gets a big window to look out of; it is all very informal and good fun - just like flying used to be. I admit I would not want to take a very long flight in a Jetstream they are quite noisy but for this sort of journey it was perfect. Blue Islands treat you as a person not a piece of self-loading freight.","","","Economy","","5.0","","","","","","","4.0","1"
"blue-islands","/airline-reviews/blue-islands","Blue Islands customer review","Jonathan Watkiss","United Kingdom","2007-08-21","IOM to GCI. Guernsey now lacks a true business service since the disappearance of BA. Flybe economy plus product is expensive and offers little and Aurigny have no business product. I liked very much Blue islands the time keeping and friendly approach of the pilot’s and lounge staff at Jersey. The service certainly has a unique brand feel and a unique business model flying small planes with no hostess at flexible business type fares offering complimentary lounges in the channes islands However the shortcomings are that the J31 is not a particularly comfortable for Journeys of over an hour and while I welcome the lounges at JER and GCI there is no lounge access anywhere else. (Incidentally JEA used to have a hostess on their twin otters whan flying STN- GCI)). Suggested improvements would be offering a carry on refreshment bag or even the co pilot organising drinks from a thermos! The lounges could provide light snacks and alcohol at the times of evening flights and this could really compete in this world where the competion is all in the budget category.","","","","","","","","","","","","","0"
"blue-panorama-airlines","/airline-reviews/blue-panorama-airlines","Blue Panorama Airlines customer review","Dario Daniele","","2007-06-29","From Milan MXP to Luxor Cairo on June 11. Positively impressed by this italian airline. Clean aircraft good seating in a 737-400 and very elegant and friendly FA. Flight on time and although it was a charter flight snacks and drinks were served.","","","","","","","","","","","","","0"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","T Patrick","Hong Kong","2010-05-23","BKK-Siem Reap bussed out to small propellor plane. Small inside not room for large bags. Bumpy but interesting flight - in 55 mins had nice snack box tea coffee run and water and beer. Efficient and clean. Not cheap but a good quality.","","","Economy","","10.0","","","","","","","1.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Ron Egerton","Australia","2010-05-16","Bangkok-Phnom Pehn return. The lounge comfort and food and drink great. Flew seat 4A outbound plenty of leg room and breakfast really great. Return trip was better staff friendly and efficient. Aircraft clean and quiet.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","K Chinn","Australia","2010-05-03","BKK-USM return in economy. Lounge in Bangkok available to all passengers and is great for relaxing before flight. Given exit row seats both flights without asking. Service onboard good for short 50 min flight. Even offered meal and drink. Pretty good airline overall but they have a virtual monopoly on Bangkok-Samui route.","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Shane Tarr","Thailand","2010-04-25","Phnom Penh to Bangkok on evening flight. Very easy and quick check-in but then Phnom Penh is a great little airport. Flight to Bangkok was on time. Meal very good for a 50 minute flight and choice of reasonable red or white wine. Bussed from aircraft to terminal (happens quite often with Bangkok Airways flights) but baggage arrived almost as soon as I had been processed through immigration. This is a great regional airline but its a pity it still does not fly to Ho Chi Minh.","","","Economy","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Joern Hartig","Germany","2010-04-08","BKK-TRAT Siem Reap to BKK in economy. Bangkok Airways offers service within Thailand but to Cambodia and Vietnam as well. I didn't expect a lot. Small aircraft but in very visual condition and crew was keen to make this a very pleasant flight. They even served a decent breakfast a light meal on both flights although the flight time was just over an hour. So in total it was a very recommendable performance and especially considering the price level I would fly them again!","","","Business Class","","10.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","C Johnson","United Kingdom","2010-04-08","Bangkok to Samui business class. Separate check in and excellent lounge in Bangkok and priority boarding. Full menu and choice of soft drink or beer inbound and outbound. Separate check in and smaller but air conditioned lounge in Samui. What let the service down was the chaotic boarding in Samui. Business class passengers had to queue up at gates together with economy passengers only to be segregated onto transporters according to ticket class. This took ages and then all classes were moved to the aircraft together. To be a true business class service they need to call business class passengers first and get them on the way to the aircraft before they start to call the economy class passengers.","","","Business Class","","7.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","J Marshall","Thailand","2010-04-06","BKK-HKT return. Bangkok Air is a good inexpensive regional airline. I have flown them several times and like them due to their up front pricing-no bag fees etc. Economy class lounge at BKK a nice touch. Check-in and cabin service efficient. Quality of food could be better. They fly new aircraft for the most part. In general cheaper and less hassle than TG or Air Asia (which charges you for everything).","","","Economy","","8.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","Christoph Mayr","Austria","2010-03-17","Bangkok-Chiang Mai everyone could use the lounge which was very fine A319 in perfect condition. Service onboard very good they served a sandwich juice and coffee/tea. Crew smiling and helpful.The 4 star status of Bangkok Airways is absolutely reasonable.","","","Economy","","9.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","D Maler","France","2010-02-25","Bangkok - Siem Reap Bangkok - Phuket return on both legs. Service between BKK and Siem Reap is fantastic crew able to perform a full service on such a short flight. Everything runs smoothly and delivers a professional experience. The lounge is Bangkok is a definite plus for this airline. Aircraft seems to be in decent conditions. You can find cheaper flights I think but have not tested the quality of service of the competitors.","","","Economy","","9.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","C Migas","Canada","2010-02-13","BKK-REP then REP-BKK-HKT. All flights on time in fairly new and clean aircraft. Pleasant staff who managed to feed the passengers and do two drink runs on such shorts flights. Expensive since they have a monopoly to Cambodia out of BKK but not a waste. Efficient and reliable airline.","","","Economy","","9.0","","","","","","","4.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","David Passmore","United Kingdom","2010-01-24","BKK-USM-BKK. As PG and TG share this route between them they can dictate the relatively high prices. The lounge hardly provides a haven due to the fact that everyone on the flight has access and can become noisy and does not compensate for the overpriced flights. The equipment was clean however the crew on the flight to USM were a little indifferent. A small packaged snack is provided which is of poor quality and really not worth the trouble - particularly when it was virtually thrown into the lap of my wife. As competition is seemingly controlled I would prefer it if they charged a realistic price and got rid of all of the gimmicks.","","","Economy","","6.0","","","","","","","1.0","1"
"bangkok-airways","/airline-reviews/bangkok-airways","Bangkok Airways customer review","T Price","United Kingdom","2010-01-23","BKK-USM-UTP. Good flight to Samui on time and in a clean new aircraft. I was delayed on arrival to BKK and had to change my flight which Bangkok Airways did without a problem and for only a minor charge. The return flight to U-Tapao in the small prop was again on time and hassle free. The only problems with Bangkok Airways are the food served onboard is pretty poor and they are slightly overpriced. Apart from that Bangkok Airways is a good airline.","","","Economy","","9.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","E Birman","Estonia","2012-10-30","HEL-OSL. Check-in was rude and dismissive but otherwise the flight had very nice crew and the plane was spotless clean as well. BOB meal is cheaper on Blue1 than on SAS due to the currency and I found the quality to be rather reasonable as well. On-time departure and arrival in Oslo. Ticket price was great as usual.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","M Zanasi","Finland","2012-10-13","HEL-BLQ-HEL. Check-in in Helsinki was awful. We already had the boarding passes printed but before proceeding to baggage drop we had to queue at the self service check-in kiosk for the baggage tags. So why do they have check-in online in first place? The queue for the baggage drop starts right next to the check-in kiosks the departure hall is very small and people were standing between the two queues. As a result many people ended up queuing in the wrong line and no-one from Blue1 did even notice what was going on. So a ten minutes operation lasted almost half an hour. On the other hand the plane was a new and shiny B717. Light coloured leather seats plenty of legroom compared to other regional airlines and friendly FA made the flight pleasant despite the clumsy start.","","","Economy","","7.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","E Birman","Estonia","2012-10-03","HEL-ARN a very full flight operated by Golden Air for Blue1 (frequent airplane substitution). Economy Extra is at the back at the plane upon boarding. Seat comfort and space is poor even for Economy. I enjoyed the cheerful service and the nice fresh meal. Flight departed and arrived with a slight delay. This is nevertheless about the level of a competitor's regular Economy Class fare but priced a bit higher; the level of space especially is totally unacceptable for anything above LCC Economy.","","","Economy","","6.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","E Birman","Estonia","2012-08-06","BLQ-HEL which they fly 2 weekly during the summer. A bit of a random route but the flight was full due to very cheap fares. I got in on an OW for $107 incl. all taxes. Flight departed about 35 minutes late and a little time was made up en route. Plane was spotless-clean with Blue1's new seats. Service was generally OK but everything is now for-purchase including soft drinks! Not sure how they can call themselves a full-service airline like that. Bologna is a disaster of an airport with the construction and there was only one agent for check-in for the entire flight and nothing for *G. Well for the price this can slide.","","","Economy","","6.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","Eric Bateman","United Kingdom","2011-12-07","Flew Stockholm to Helsinki. Booked a business class flight through Eurobonus miles to find that there is in fact no business class and was in fact in premium economy. The difference between this and economy on the 40 minute hop comprises a glass of wine or a beer. All pretty disappointing. The plane was on time I guess.","","","Economy","","4.0","","","","","","","1.0","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","R Vilander","Finland","2011-08-29","ARN-HEL on the standard B717. Clean and airy cabin legroom fine for such a short hop. Coffee/tea served for free. Courteous FA's gave out a stuffed toy for the baby in our party and took extra care explaining how the infant's seatbelt worked. Bags were on the belt in minutes at HEL.","","","Economy","","8.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","Franz Koepernik","Germany","2011-06-10","HEL-MUC on tired MD 87. Took the Internet upgrade opportunity for 4900€ to ""Premium Economy"". Worth it on ground service (Quick check-in Fast Track at Security) as Economy Pax had a long queue for both. The SAS Lounge in Helsinki very basic. Cabin crew friendly nice breakfast. However no English newspapers available and no comments at all to the flight from the cockpit! The price for the upgrade is ok as I had 2 rows for me alone - in contrary to the Economy cabin which was 95% full. Otherwise you are flying Low Cost with a high economy fare.","","","Premium Economy","","6.0","","","","","","","4.0","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","H Kjellstrom","Sweden","2011-05-19","Short trip Arlanda to Helsinki. Very nice people working on board. Cold but nice meal nice experience.","","","Economy","","6.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","E Birman","Estonia","2010-11-26","HEL-CPH-HEL. HEL-CPH on Avro RJ85 on-time both ways. Clean aircraft crew and service are nothing special but seats comfortable and spacious in the 3x2 configuration. CPH-HEL on B71 food for purchase in both directions drinks free. In general this is competitive to SAS on the same sector but definitely a low-cost feel without a particularly low-cost price.","","","Economy","","6.0","","","","","","","1.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","P Rejchrt","United Kingdom","2010-11-24","Premium cabin on new 717s provides access to seating in the front of the aircraft and a meal service. Value for money is okay - the fare and upgrade charge were significantly lower than for other full service airlines. If you are a Star Gold customer this is simply not worth it as you already have access to the SAS lounges. LHR-HEL breakfast was a plastic box no refinements and free water in addition to free tea/coffee provided in Economy. A very basic meal with a small portion of hot food. HEL-LHR was better with a hot meal and courteous crew keen to refill drinks. Other Star members on similar flight lengths (Turkish Aegean TAP) do a much better job. This is basic flying at the low cost end of the alliance. I have flown SAS Business/Economy Extra in the past and found service to be better the overwhelming impression is of plastic reduced cost and service stripped down to the bare minimum. The 717 is configured for 115 seats in 2x3 and not 120 seats as some have commented; there is no seatmap available anywhere. Star Gold customers are given preferential seating.","","","Business Class","","3.0","","","","","","","4.0","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","Tim Dean","United Kingdom","2010-06-05","LHR-HEL-LHR on MD90. Good friendly service each way. Flight out I was expecting to pay for food but had free breakfast tea/coffee ham roll and some chocolates. Free top ups of tea and water offered later in the flight. Seats with good pitch and comfortable. On way back had to pay for food but expected.","","","Economy","","9.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","G Chew","United Kingdom","2010-06-01","Helsinki - London. Boarding in HEL very disorganised with our flight boarding and another arriving in the same tiny area at gate 11/12. With nearly 150 pax waiting to board at about 5 pax a minute being checked (there was just one very flustered woman checked boarding cards/visas etc) so boarding took a while. MD90 was old but ok to fly. Exit rows 24A/F have 64 inch seat pitch but are slightly narrower than normal seats. Free tea/coffee/water. Staff friendly. GBP 50 each way so great value.","","","Economy","","7.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","M Slotboom","Belgium","2010-04-15","Brussels-Helsinki-Brussels. Brussels-Helsinki (2000) was cancelled. Rescheduled on Brussels- Copenhagen-Helsinki with SAS. When we arrivied at Copenhagen the flight from Copenhagen to Helsinki was cancelled. We had to stay overnight. Helsinki to Brussels flight cancelled. Recheduled on Helsinki-Copenhagen-Brussels. Excuse illness pilot. I had the feeling they just cancelled the flight due to low number of passengers.","","","Economy","","1.0","","","","","","","1.0","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","B Brattland","Germany","2010-03-31","Oslo-Helsinki economy. Flight landed a few minutes ahead of schedule. Friendly and helpful cabin attendants. Coffee tea or water included in the fare. Bought a delicious sandwich for EUR 4.50. Comfortable flight on my favorite type of aircraft - the quiet but rare MD90. My first flight on Blue1 but hopefully not the last.","","","Economy","","9.0","","","","","","","4.0","1"
"blue1","/airline-reviews/blue1","Blue1 customer review","Richard Bevan","","2009-06-26","HEL-ARN and back. Both legs were RJ85's but first plane was configured 3-3 and the second 3-2. I suspect they are changing to 3-3 to pack in more seats which means I will never fly with them again. 3-3 seat config was terrible (and this was row 2 in economy extra). Seats incredibly narrow and pitch very tight. Return flight in 3-2 config was much nicer. With care you can pick the 3-2 config flights over the 3-3 flights but I wonder when will all the RJ85's be 3-3. To the terrible seats the attendants forgot to serve drinks with the meal to the first two rows on the way out I heard cans being opened behind me but nothing for us in the first two rows When they came around with just tea and coffee after the meal they could not understand why I asked ""when are you serving fruit juices and other drinks"".","","","","","1.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","J Aberg","","2009-05-25","CPH-HEL in economy class. I have always been a Blue1 fan but after this trip I am not so sure anymore. The flights departed and arrived on time which is probably what you can expect from an airline these days. I think what really bothered me is that it was so uncomfortable on both flights (AVRO-85). Although I have flown CPH-HEL on Blue 1 quite a few times I cannot remember that I have ever been on a plane with a tighter seat pitch than these two flights. It might be that there has been a change in aircraft! In addition I think that the flights were expensive given that I got the lowest possible rate (about 250 EUR for a return ticket all inclusive) and the service provided. Next time it will be Finnair!","","","","","3.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","J Kok","","2009-02-07","Have flown many times with Blue1 and cabin crew very helpful and friendly. The planes are good standard with good leg room. In addition the check-in routines are fast and efficient no matter how you do it.","","","","","5.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","David Russell","","2008-12-31","LHR-HEL return. Aircraft an ex SAS MD90. Aircraft and cabin interior was clean and tidy although a little dated seat pitch was good. Flight attendants friendly and information from the flight crew was good. Only tea coffee is free on board - food has to be purchased. Flight to HEL was on time return to LHR was one hour late. Overall no major complaints and good value for money. Usual good Scandinavian hospitality.","","","","","4.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","Emiliano Morchi","","2008-08-10","HEL-RVN-HEL MD-90. The plane was new clean and with large seats. The crew was very professional and polite. Either in Helsinki and Rovaniemi we arrived ahead of scheduled. I recommend this airline even if sometimes the fares are not really low-cost.","","","","","5.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","Nisse Persson","","2008-06-23","ARN-HEL-ARN in premium economy. Cold food but wine quite ok. In Rj-85 try to get row 1-4 since pitch is 32 there otherwise. As said quite ok being a commuter line. Ahead of schedule both legs.","","","","","4.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","Ian Oliver","","2008-04-30","HEL-CPH. RJ85/100 - clean quiet (I like these aircraft). Good crew good service. Flight crew kept us informed about our journey routing and expected time of arrival. No complaints.","","","","","4.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","J Lepparanta","","2008-03-25","Fly Blue1 twice a year from Stockholm Arlanda to Vassa. The other reviews are right about the plane noise it is pretty loud with a prop plane. But the fact that it was 2x1 plus the seats were blue leather and larger than normal than made up for it.","","","","","5.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","L De Jonghe","","2007-09-26","Already flown many times ARN-VAA and vv with Blue 1 in Biz Class (C) and I can only say to be very pleased with the service provided during this 50 mins flight.","","","","","4.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","R Müller","","2007-09-17","Early morning Blue1 flight HEL-OUL with MD90 aircraft. They charge for everything on board. Breakfast 5 euros which would have been too much for me but sandwich with coffee would have cost the same. So bought the unhealthy bun + coffee for 250. On Finnair you get a sandwich and coffee for free even on this 1 hour route. Crew nice with one exception but they did not check that luggage was stowed away before landing. Does not give a nice impression especially after the problems that SAS and Blue1 have had with their planes lately.","","","","","3.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","M Rapp","","2007-09-01","Vaasa-Helsinki-Oslo with premium economy ticket. Check-in via SAS-website and no queuing at the airport necessary. They use Avro 85 on these routes with a very nice grey and dark blue interior. The front walls are decorated with original modern art pictures! Just 5 seats per row is much more comfortable as most other airlines using this aircraft type. The finnish domestic flight was one-class only with food for purchase. Coffee and cinnamon bun was nice for EUR 250. Easy transfer at Helsinki and second flight offered two classes with a nice snack-box for premium economy. On all flights the flight attendants were very nice and helpful. Impression was significantly better as with their parent company SAS.","","","","","4.0","","","","","","","","0"
"blue1","/airline-reviews/blue1","Blue1 customer review","Keith Byatt","","2007-07-11","On Sunday 1 July 2007 we arrived at Stansted to pick up the 19.55 flight to Helsinki. Apparently the incoming plane had a fault so was unable to fly but two smaller planes were to be provided. There was a considerable delay in the take off these two planes (we were in the second) and we did not arrive in Helsinki until well into the early hours of the morning with two very tired teenagers. Our return trip was booked for Friday 6 July 2007 at 18.55. To our dismay the plane detailed for our flight was faulty and our return journey would be delayed until 21.50. The plane detailed for this trip was faulty and we would have to wait for another plane to return from its previous journey. We arrived in Stansted well after midnight local time. We did appreciate the four 10euro food vouchers in Helsinki. Whilst I do appreciate that faults do occur which must of course be dealt with but I feel that two experience within six days does not fill one with a great deal of confidence! Once in the air our flights were comfortable and staff helpful.","","","","","3.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David Stanley","United Kingdom","2012-10-29","London - Freetown and back. I had the privilege to be on the last BMI flight from Freetown to London a few days ago. As always the service on the ground and in the air was faultless. I have used many airlines in and out of Sierra Leone and the last couple of years with BMI and their new A330 have been by far the best. It was a very sad day knowing that the BMI era has come to an end. Thanks to all of the staff in the air and on the ground for a great airline which will be missed by many.","","","Business Class","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Ian Bell","United Kingdom","2012-09-23","TXL-LHR which BD operate for LH. I booked it at two hours notice due to a family emergency. LH ground staff at TXL could not have been more helpful they got me the best seat they could which was 18C. I needed to leave the aircraft as quickly as possible on arrival and was travelling only with hand luggage. On boarding I sensed 'couldn't care less' from the three crew members who from the word go seemed to regard passengers as an inconvenience to their day. Push back and take off were on time. In flight service began a single soft drink was offered nothing to eat and no seconds. Obviously the crew were really tested by this service as there were snaps and snarls rather than smiles. As advised by the LH ground staff I approached the purser and explained to him the circumstances and asked if he was able to move my seat to help me leave the aircraft quickly. His response when he finally stopped his conversation with his two colleagues for long enough to listen he rolled his eyes and told me he'd heard it all before and there was nothing he could or was going to do to help. BMI when it was British Midland was a good airline on the basis of this experience it's a good job the brand is disappearing.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","2.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","V Agarwal","United Kingdom","2012-09-18","LHR-BEY-LHR. On check in their was a problem with my booking the first agent didn't know what to do but thankfully his colleague did. On board the crew were very friendly and BMI is fast becoming my favourite airline. I asked what the movies were and was referred to the guide. The channels did not match what was in the magazine when I showed the crew they realised they had loaded the wrong media so they loaded the film I wanted to see on an unused channel. Great service recovery. I'm not sure why wash bags were not offered to the passengers as they were on my BMI flight to TBS a week or two earlier perhaps they have run out during the run up to the take over by BA. Luggage in BEY was waiting on the carousel. Return flight BEY check in staff were friendly and directed me to the lounge. The look was dull space small and catering non existent. On board once again crew were excellent did several rounds of drinks and were visible in the cabin. Noticed the lemon dessert was the same as on other BMI flights for frequent flyers more rotations would be better. Luggage took about 30 minutes at Heathrow even for business class passengers.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","V Agarwal","United Kingdom","2012-08-21","LHR-TBS-LHR. The check-in agent in T1 was friendly and dealt with my request promptly. As I boarded the aircraft the crew manager gave a warm welcome and set the tone for all the crew who were very pleasant. The food presentation was original and reading the wine guide gave a sense of the personality of the buyers. The flight arrived early and by the time I cleared immigration my bag was waiting for me. On the return journey the Tiblisi customer service staff were also very friendly and I was pleased to see it was the same crew as on the outbound journey. Excellent on-board service and the flight arrived into London 30 minutes ahead of schedule. I only had to wait 5 minutes for my bag to arrive.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","K Alhussain","United Kingdom","2012-08-07","We checked in and went to the gate. The flight was delayed 1 hour then 2 and then cancelled! Heathrow security took all passengers to the baggage claim area to take their bags and up to the departure area to book new flights. No one from BMI came to talk to us or even apologize. 300 passengers stood at the ticketing counter (only 3 desks were working) and when the passengers showed their frustration they called for them the airport police! We left the second day on Egyptair via Cairo. Until today we did not get any email or anything such as an apology or explanation for the cancellation.","","","Economy","","1.0","1.0","0.0","0.0","0.0","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Mann","United Kingdom","2012-07-19","I recently decided to take a trip with bmi as they are soon to be taken over by British airways and I was not disappointed ! Aircraft was a erj145 and had plenty of space the flight was stated to depart at 14.00 and departed at 14.02 and arrived in Heathrow at about 14.40. The service of complimentary food and drink was a nice touch and enough for the length of the flight. Flight back delayed with no explanation given. We eventually left just over an hour late. Airbus A320 was in very good shape with nice leather seats and the not even half full plane gave plenty of space the crew on both legs were chatty and friendly. It is a shame bmi shall soon be British airways.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","E Anuth","United States","2012-07-16","We were recently on a flight from Dublin to Heathrow in Economy seats that were sold by American Express as Business Class tickets. They called them Class Z. The ticket price was an outrageous $500.00 for 2 tickets. There was no business class on this plane but we knew that we were entitled to business class baggage rules which allowed more luggage weight than economy. First they changed our confirmed seats. Then on check in the attendant tried to charge us overweight fees because our luggage was too heavy for economy class. Upon boarding the plane my husband had the window seat and I was supposed to sit in the middle seat. It was so narrow my hips touched both sides. Upon complaining loudly the attendant moved the armrests and said it was actually a child's seat before evidently. It was a one hour flight.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Ross","United Kingdom","2012-07-08","Very disappointed with British Midland/British Airways. Had booked my final connection flight with BMI from LHR to Belfast flights were then changed by the different airline I was flying with. Had hoped that BMI would change my flight for free as a gesture of good will. However the agent I spoke to was rude and a little aggressive. I explained the situation and all he said was it would be £50 plus anything if the second flight was more expensive. The told me I could get a refund of £8 for my flight not much of a refund of my money apparently it was a non refundable flight. Would like to point out that EasyJet only charged me £25 to change my flight.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","T McLaughlin","United Kingdom","2012-06-10","LHR-BHD-LHR (June 2012) Usual service from BMI and I sincerely hope BA will maintain this route to BHD. I noticed there were 4 BA check in desks at LHR T1 adjacent to the BMI desks. As I had booked my flight with BA I thought I would check in at the BA desks - as there was no queue. Foiled - they will only check you in if flying on a BA flight re-numbered from BMI!","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Dawit Mekonnen","Ethiopia","2012-06-06","ADD-LHR-ADD. On first leg stopover in Beirut and second leg stopover in Amman Jordan. AVOD/IFE unavailable. Old aircraft. Attendants very polite. On time take off and landing both times. Food was disappointing. Overall given the price not too bad an experience but for a 10 ish hour flight IFE should have been better.","","","Economy","","5.0","3.0","5.0","2.0","2.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Kelly Duvalier","United States","2012-05-30","We travelled from LHR to CMN round trip (Heathrow to Casablanca Morocco) and found the flight to be comfortable and safe. Our luggage arrived safely and personnel were friendly. Food was just ok. I believe it was a hot closed sandwich which was very much appreciated. Check-in was easy. I brought a copy of their luggage allowance just in case but had no problems.","","","Economy","","9.0","4.0","4.0","3.0","2.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","E Easton","Australia","2012-05-14","Early morning flight from Leeds to Brussels delayed due to unscheduled pick-up of passengers at Nottingham. Many people on business were late for meetings. Apparently this is a regular occurrence. Missed our connection to Marseilles - spent 4 hours at Brussels airport being sent from counter to counter trying to re- book onto next flight. Arrived at Marseilles at 5pm instead of 11am. Our boarding pass was messed up at Leeds and we were not given any baggage receipts. Would not travel bmi again.","","","Economy","","4.0","4.0","4.0","4.0","0.0","","","3.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Redfern","United Kingdom","2012-05-07","London to Moscow return. Both flights on time. Outward overnight flight on a A321 - the plane was clean service was pretty good very personal. Inward flight was on A320 - again the plane was clean well maintained food and service were outstanding. Hope this doesn't change after the take-over.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","A Ihao","United Kingdom","2012-04-30","HAJ-LHR ERJ 145 - Flight was half empty maybe 15 people for 45 seats! Nice clean cabin but old leather seats. Only 1 cabin crew who was nice and helpful. No free bar service like other LH/BA/IB group carriers. Value for money is very low if not absent. I would like to see BA takeover this route and make it more profitable however its highly unlikely. HAJ is a very efficient airport with good stores in the building. Would not recommend BMI at all considering their very high fares on European destinations.","","","Economy","","4.0","3.0","3.0","1.0","1.0","","","2.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","B Shanmugam","United Kingdom","2012-04-26","Airline staff at BMI in Belfast George Best City Airport were unfriendly. The lady at the check-in counter complained that we should have used the computer terminal to check-in. We were unable to do the online check-in because of travelling with an infant. Further to that check-in staff allocated a seat in the last row for my family travelling with an infant. We were the last to get off the plane when our connecting time in Heathrow was only 1.5 hours! Staff knew this very well after our long discussion with BMI counter staff when they were unable to issue the connecting boarding pass for our onward flight.","","","Economy","","2.0","3.0","1.0","0.0","3.0","","","3.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Alistair Peckham","United States","2012-04-23","ABZ-LHR the connecting to UA. Check-in had to be done at the kiosk then drop luggage point. Was a bit pointless as the agent had to re-check me in. On the plus side they did not charge me for excess baggage weight which was over 7 kgs. Flight was delayed due to fire alarm at the airport which left an hour late. EMB145 operated by regional forgot how small it was. Onboard service nil. Flight crew were very informative and in the end reduced the delay only to 30mins once we arrived at LHR.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","3.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Clarke","United Kingdom","2012-04-23","I hope BA/IAG restore BMI to it's former glory Lufthansa have not provided a good service. The diamond club call centre is painfully awful and their current routes are pathetic. I used to fly with them regularly (Spain mostly) but they do not fly to anywhere I need/want to go now. Lufthansa are incredibly good on their own but they have treated BMI like the poor relation.","","","Business Class","","5.0","4.0","5.0","3.0","3.0","","","3.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Milne","United Kingdom","2012-04-20","MAN-LHR. A319 aircraft. Originally meant to fly on embraer 145 jet. Was disappointed of change of aircraft. Cabin crew professional and efficient throughout. New cabin interior was nice and comfortable for 35 minute flight. Will miss bmi when it gets taken over from British Airways. bmi offer good service like BA but with much more competitive fares.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Tony McLaughlin","United Kingdom","2012-04-11","LHR-BHD-LHR. Never a problem with this airline however their LHR T1 check-in can get busy as it is also the check-in for Lufthansa Austrian and a few other airlines. Brand new or refurbished A319s and good crews. Had row 8 on the return leg and I noticed it was in front of the curtain for business class. However the cabin crew were all over this and the paying catering service was started at Row 6. Having said that on the A319 all the seats are the same with only Row 1 offering extended legroom.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Robert Szocik","United Kingdom","2012-04-10","MAN-LHR-WAW booked via Star Alliance partner LOT domestic legs with bmi. bmi cancelled the outgoing domestic flight twice without informing me of the changes LOT informed me of the second change. I eventually flew to LHR with BA as I couldn't risk missing my flight to WAW. Well over an hour was spent on phone to the bmi call centre who were very obstructive at times and kept telling me to phone LOT. Changes were eventually made through bmi. Return flight to MAN was fine - a comfortable Embraer 145 with the usual excellent onboard crew.","","","Economy","","2.0","5.0","0.0","0.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Andrew Dixon","United Kingdom","2012-04-09","LHR-AMM-LHR on A320. Check-in and boarding at LHR and AMM easy. Both flights completely full. Condition of both aircraft good and seat reasonably comfortable. Food poor and service from cabin crew very average.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Nigel Stacey","United Kingdom","2012-04-08","Had a couple of days in Aberdeen and flew BMI both ways on an ERJ145. Flights were on time the plane was nice and clean the seats were leather and comfortable and the service was very good. Had no complaints at all I would fly with them again.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Mark Hurter","Switzerland","2012-03-25","LHR-BSL. Codeshare with LX. BMI plane with LH interior. Web check-in went well (only 24 hours before flight only). Purser very friendly and chatty. 2 other crew members one professional one not interested at all. Nice warm wrap served. Surprised to given hot food. Full bar service. Flight good for price. No IFE.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","P Eidoff","United Kingdom","2012-03-23","As an addition to my review on 15 March BMI have now rescheduled my departing flight Man-FRA as well How on earth can anyone make plans if they do not stick to their schedules. I will avoid them from now on which means avoiding Heathrow.","","","Business Class","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Michael Davies","United Kingdom","2012-03-20","Manchester-Frankfurt. Booked a Lufthansa flight but operated both ways by BMI. 7am flight on A320 on time and arrived early. Nice light cabin of grey and brown leather seats. Return on A319 at 21.45 left 30 minutes late. Full flight with a high cabin temperature that was very uncomfortable many people commenting on it. Complimentary full bar service and a hot snack although very slow as there were only 2 cabin crew for economy.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","P Eidoff","United Kingdom","2012-03-15","Booked LHR-MAN 11 weeks in advance for the last flight of the day at 22.00hrs. My flight from Muscat landed at 19.05 so a comfortable 3 hr connection. BMI rescheduled my flight and moved it forward 1.5 hrs so I could not make it. Pity they could not inform me about this I found out myself just in time to book a hotel to stay overnight at Heathrow and get the flight the next morning.","","","Business Class","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","G Muir","United Kingdom","2012-03-15","ABZ-LHR-TXL. Flights on time. Online check-in was easy. I am a Silver Diamond Club Member was booked under a Lufthansa flight number which meant we could not get lounge access but a helpful staff member at the front desk let us in. Both BMI Lounges at LHR are great. Flight from LHR to Berlin was on an A319. Seemed quite a new plane and all seats were in brown leather. Comfortable but slightly dubious colour! Crew were mostly German and were efficient if not overly friendly. All in good flight.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","M Wasiak","United Kingdom","2012-03-10","Good value for money. Nice helpful staff. Good food especially breakfast. The plane to Amman was better than the return. On the return flight we have had only one TV screen for 3 rows and no choice of movies at all. Head sets not so good. Generally I enjoyed the flight and I would recommend.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Norman Mitchell","United Kingdom","2012-03-06","LHR–AMM on A320. Full flight with only 2 cabin attendants. Both were extremely rude with one particularly so. Seating very tight and catering standard low-level Economy fare. Seated 5 rows from the back and throughout the flight the aisle next to my seat was blocked due to queuing for the toilet. Pre-meal there was a drinks service the meal service was delayed so I went up to the back and asked for another and was given two. I then had a small plastic bottle of wine with the meal and when I asked for another I was told that I had reached the “limit” and in accordance with Company regulations I would not be permitted any more alcohol for at least another 30 mins. In 30 years of flying I have never encountered such a situation.","","","Economy","","2.0","3.0","1.0","2.0","0.0","","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Patrick Jordan","Ireland","2012-03-06","LHR-NCE-LHR. Excellent catering and served with real crockery glassware etc. Crew very welcoming. Delayed return due to fog at LHR poor information available at Nice airport. Aside from that a very pleasant experience.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Robert Szocik","United Kingdom","2012-03-05","MAN-LHR-MAN. Outbound flight delayed by 90 mins due to problems at LHR then another 25 minutes in holding pattern over London. Quick check-in at MAN. Pre-flight updates to your phone work very well. The usual excellent professional inflight service on both flights. Incredibly comfortable seats in the Embraer 145 flown to LHR but only if you are under 6ft tall. Return flight 10 minutes early. Ticket price still incredibly good value over the competition. Will definitely miss this airline if BA buy up their LHR landing slots.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David A Worcester","United Kingdom","2012-03-01","LHR-CMN-LHR in Business. Disinterested check-in staff. Lounge no longer serves bacon rolls until 8am so porridge American pancakes and toast no longer available. Boarding ok and the cabin supervisor serving Business was superb. Lovely hot breakfast drinks but no champagne and a slice of Lemon Drizzle cake before landing. Return flight lounge horrible poor selection of drinks and hard sandwiches. Bus to the aircraft which I hate when travelling Business. Onboard another excellent experience tasty hot lunch with a starter choice of 2 mains and a dessert. Cabin supervisor serving business was friendly. We parked at a domestic stand so dis-embarked via rear stairway after all the economy passengers and were shoehorned onto a cramped bus.","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","Bill Rosson","United States","2015-07-23","My wife and I were traveling to Esbjerg from Aberdeen when we were denied boarding by gate agents. Due to an oversight by the ticketing agent, we were required to have visas. By the time this mistake was resolved, the flight departed. A formal complaint was filed with the handling agents, but they denied all responsibility. We contacted customer care at BMI regional and within 24 hours received a reply. They refunded the fare of the missed flight and set forth a formal investigation into the incident at Aberdeen Airport. BMI regional took immediate action and did the right thing!","","Couple Leisure","Economy","Aberdeen to Esbjerg","9.0","3.0","4.0","","","2.0","","4.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","David Hall","United Kingdom","2015-02-18","Flew from Aberdeen to Esbjerg 03/02/2015 flight was delayed 45min because of snow and de-icing the aircraft not BMI fault made up some time just offered a drink no food. Flight back 06/02/2015 was on time flight only had 20 people on it snacks in a box and drink were served. All in all good flight bit expensive but my company was paying for it.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","2.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Nicola Neyhaul","United Kingdom","2012-02-20","Outbound to Nice from LHR. About 30 mins late leaving but made it up en-route. Crew professional and excellent hot breakfast served. On the return the Business Class steward was excellent keeping my glass topped up and serving delicious meal. Left Nice early. A319 both ways looked new. Sat in row 1 each way- huge leg room and highly recommended.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Craig Cutts","United Kingdom","2012-02-15","Economy Heathrow-Bergen I like the BMI (Great British Lounge) decent snacks and bar service quiet area and good views. Flight on Emberer 145 small but pretty comfortable for a 2hr flight boarding quick and service offered on board by 2 FA's polite & courteous. Despite being a diamond club gold member I don't often get to use BMI but would definitely use them over BA short haul Bergen Airport small and baggage off quick.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","B Mcmorrow","United Kingdom","2014-10-28","Bristol to Hamburg. vastly overpriced for what you get. Decided to use an alternative route and carrier.","","","Economy","","2.0","3.0","4.0","2.0","2.0","","","1.0","0"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","R Shaw","United Kingdom","2014-09-01","Very easy to use this was my first time flying alone. I found it very easy to find check in desk/boarding gate etc. I flew BHX-GOT and back. Only thing was on the return flight the food was biscuits olive dip etc. so not the usual plus a chocolate bar which I was quite grateful for as after taking a bite of the others I didn't like them but other than that an excellent airline. Baggage was waiting for me as I went into baggage collection area. Was worried that I wouldn't make the flight as I turned up at the airport quite late however check in was fast and in the end had to wait for a while for gate to open so was great! Thank you BMI Regional am flying with you again in December/January.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","P Cullen","United Kingdom","2014-08-13","I have made several BMI flights from Bristol in the past three months including some Brussels Airlines flights which are operated by BMI. All were most satisfactory: on time welcoming staff comfortable Embraer aircraft and generally good treatment. My only slight gripe is that check-in for most flights cannot be done online but as there has never been a queue at the desk it is not a problem. I look forward to my next journey with BMI.","","","Economy","","9.0","5.0","5.0","3.0","1.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Patrick Jordan","Ireland","2012-02-15","DUB-LHR-DUB. Same day return in flexible economy. Fast track security at Dublin separate line for boarding both flights. Excellent staff good service. Just a pity there is uncertainty about BMI's future.","","","Premium Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Dieter Seitzer","Kazakhstan","2012-02-09","Almaty-London was OK but return LHR-ALA was a disaster. 8 hours late without any explanation or excuse. Rude staff on the ground and onboard.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Alan McQuillan","United Kingdom","2012-02-08","LHR-BHD. Had flown to London Premium Economy and Economy on the return with a seat at the back of a very full plane. At the bag drop there was almost no queue - the check-in lady seemed to be Spanish with limited English. BMI staff in the air are brilliant. At Belfast and other airports except Heathrow they are great. At Heathrow the ground staff seem to have been recruited from the Ryanair Charm School.","","","Premium Economy","","7.0","3.0","5.0","3.0","0.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Dieter Seitzer","Kazakhstan","2012-02-03","London-Almaty flight was delayed for 8 hours on 17th Jan. No information was given as to why. Only a 20 Pound voucher. Once onboard still no explanations! Flight was fair but ground staff are very poor.","","","Economy","","4.0","2.0","3.0","3.0","2.0","","","4.0","0"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","Claire Cross","United Kingdom","2014-04-22","Travelled with my husband in November and flight was changed by BMI from morning to evening travelled again in March and April so you could say frequent flyers with BMI. We had to accept the change in November or offered refund. When I asked if my son could change his flight from morning to evening this Friday 25th April we were told we'd have to pay another 314 euros extra. Surely if it works one way it should work the other way.","","","Economy","","3.0","2.0","5.0","2.0","1.0","","","2.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","Vieira Manuel","United Kingdom","2014-03-31","BMI Regional is a very nice carrier. Flights on time. drinks and bags included. much nicer in the route Aberdeen - Manchester than Flybe.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","S Rule","United Kingdom","2013-11-10","Manchester-Aberdeen day return. Very impressed with the service on the ERJ135 to Aberdeen. Great service. Food going we had a cup of tea and Blueberry Muffin which was excellent. Check-in in both airports very quick. Return flight we we're on an ERJ145 we'd taken off a bit early However while 10 minutes away from Manchester the pilot returned the aircraft to Aberdeen because the aircraft developed a technical fault something to do with de-icing system. We landed at Aberdeen and waiting one hour in the terminal while BMI was finding other arrangements to return the flight to Manchester which I found very quick. BMI found a return aircraft. I would fly with them again. Flying with them again soon.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","David Naert","Belgium","2013-10-10","BRU-EDI-BRU in economy. On-time flights on comfortable aircraft including free refreshments and bar service. Luggage waiting on the belt when arriving in luggage hall in EDI and BRU and that is a very rare experience in BRU! A pity this route will be discontinued from January.","","","Economy","","9.0","3.0","4.0","4.0","1.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","G Cleaver","United Kingdom","2012-01-09","Moscow Domodedovo to London Heathrow terminal 1 January 2012. A very good flight left 15 minutes late. Leg space was good considering it was economy and a small plane good selection of food and drink and well ventilated. Staff were generally helpful and informal about the status of the flight. Slight setback was the amount of entertainment and how long it took to land at Heathrow. Overall a good standard and what you'd expect on an economy ticket.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D Jaecock","United Kingdom","2012-01-09","LHR-EDI Jan 2012. Ground customer service is still poor at LHR. I always have problems printing my boarding card if flying at the weekend. I was advised upon entry to go to the desk where the gentleman's attitude was nothing more than frustrating. As always friendly cabin crew on entry to the aircraft the same continues during service. The A319 had the new brown leather seat interior. The cabins are nice with ample leg room. Bathrooms were clean and the aircraft tidy. The captain provided all the flight details and the flight was on time. The Domestic lounge at Heathrow is quite nice. The basic snacks soup is fine for a domestic lounge with a good range of refreshments.","","","Economy","","9.0","4.0","3.0","4.0","0.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","Jane Edwards","United Kingdom","2013-06-23","Flight from Bristol to Malpensa boarded at 11.15 in the air by 11.30 brilliant. We were offered sandwiches and a drink all complimentary. Staff were very friendly and it was nice to be able to have a chat with them. Our luggage was waiting for us when we arrived at the luggage pick up. Out of the airport within 30 mins. Only concern the plane was only just over half full hope they do not pull this flight.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","C Charnley","United Kingdom","2013-05-28","Flew LBA to BRU at the beginning of May. Both flights on time planes clean efficient service. Would definitely use again. Unfortunately our return flight was BMI regional's last flight into LBA so this route on longer exists.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","Gwyn Jackson","United Kingdom","2013-05-13","Travelled between Bristol and Frankfurt with a family of 6. Ages ranged between 6 and 60. Service was faultless. Great service on outward and return flights. Fed and watered both ways at no extra charge. But the best bit was finding my suitcase was waiting for me in the baggage hall on my return to Bristol. The quickest passage through an airport ever.","","","Economy","","10.0","5.0","4.0","4.0","2.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Tony McLaughlin","United Kingdom","2012-01-05","LHR-BHD-LHR. Both legs on either a brand new or refurbished A319. Early departure from LHR and early arrival in BHD. Flight deck warned before take off about difficult weather conditions at BHD and we duly landed in a gale ahead of schedule. Return leg delayed 2 hrs 45 mins due to bad weather affecting the entire UK. £5 food vouchers issued. Excellent crew on the return leg. This route must now be under threat with the imminent takeover of BMI by BA. Belfast's 2 airports are served by EI EZY and BE from 4 London airports already. I would hope the route is maintained as Avios users cannot currently fly from BFS or BHD.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","N Holdsworth","United Kingdom","2012-01-03","DUB-LHR - frequent flyer redemption. I was booked on the 16.50 flight but was able to move forward to the 15.15 flight. Fast track security saved about 5 minutes. Lounge was ok basic snacks. Served cake and water on flight. Got bag first – priority. Only downside was getting a middle seat at front of cabin (seat 2b). Overall this was a very good experience flying between London and Dublin mainly because they did everything they could to save you time which is what business travellers want. I guess this is the end for BMI which I'm quite sad about.","","","Business Class","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Glenn Standish","Poland","2012-01-01","BHX-FRA : very impressed by BMI. The seats were comfortable with ample leg-room. The crew were friendly snack a pleasant surprise (a hot wrap). Although owned by Lufthansa BMI was a vast improvement to Lufthansa.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","Andrew Bennett","United Kingdom","2013-03-24","LBA-BRU used several times recently. Convenient and excellent service but now I find it has been pulled with effect from a few weeks' time. Nothing about this on website - had to go through the dreaded call-centre process to find out why the online booking page offered no flights on my selected dates in June. Maybe sound commercial reasons but very poor show in not being upfront about this.","","","Business Class","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","James Klakayan","United Kingdom","2013-03-22","EDI to MAN short flight with quarter-full Embraer 145. One flight attendant. Drinks and snack round for free including hot drinks and alcohol. Luggage very promptly arrived on reaching Manchester. Flight on time. No hesitation to use again. In-flight entertainment for this 40 minute flight not provided but unnecessary. Magazine in seat pocket.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","L Wood","United Kingdom","2013-03-07","Bristol - Aberdeen (day return!). Both outward and return flights departed on time. Flight attendant on both flights very pleasant and despite not being able to check in on-line no queues at check-in desks either at Bristol or Aberdeen. Seating arrangement was 1-2 and very little space in overhead lockers but oversized cabin baggage was put in the hold and returned as you left the aircraft. Served a complimentary cheese and tomato chutney croissant on outward flight and choice of packet of savoury snacks or shortbread finger on return together with a drink. Only strange thing - on both flights the estimated flight time was not given by the captains!","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","G Wyndham-Jones","United Kingdom","2011-12-02","EDI-LHR-EDI. Pleasantly surprised: A319 in both directions seemed to be either new or refurbished - definitely higher standard than BA. Ground staff and cabin crew friendly and efficient captain informative flights on time and bags off at both ends within a few minutes of entering the baggage hall. Lack of free inflight coffee and nibbles not an issue on a domestic flight of this length. I was very impressed with the standard of bmi now - I would prefer them to BA on this sector.","","","Economy","","10.0","5.0","4.0","0.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Robert Szocik","United Kingdom","2011-12-01","LHR-MAN. Fairly busy Sunday evening flight departure delayed by 1.5 hours due to delays to other flights early in the day but the airline can't really be blamed for this. Staff still as good as the last time I flew with them on this route (over 2 yrs ago). Clean and comfortable Airbus. Bags on the belt 5 minutes after landing. Definitely using them again on this route.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","John Doig","United Kingdom","2011-11-25","EDI-MAN as part of a LH Business ticket EDI-MAN-FRA-CPT. No separate Business cabin on BmiR Embraer 145. One cabin crew who was efficient and friendly. Check-in at EDI very good and Lounge fine. A Hot meal was served to Business pax on the 40 minute flight economy appeared to have a refreshment service. The meal was really hot and tasty. The wine was satisfactory. The Embraer 145 is a fairly small aircraft suitable for the route. It is configured 1-2. Facilities for hand baggage storage are limited however as I am aware of this situation I travel prepared. All in all a very good flight full service as it used to be. I suppose the long term future of this route depends on the new owners of BmiR.","","","Business Class","","9.0","3.0","5.0","4.0","0.0","","","4.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","John Doig","United Kingdom","2013-02-13","EDI-ZRH. Impressed and would recommend: Check-in was quick and efficient by Servisair at EDI. Aircraft was an Embraer 145 and has a 1-2 seating arrangement. The fight was lightly-loaded at around 20 Pax out of a possible 49. Boarding was so so Servisair - EDI appear to have a bad habit of gathering passengers and have them wait outside (in the cold!) until the flight crew are ready to receive them. (I have encountered this situation before at EDI on other carriers' flights). The flight departed early and a light snack was serviced on board by the cheerful cabin crew member. The Captain provided plenty of in-flight information and arrival at ZRH was around 20 minutes early. I would travel with bmir again. I have travelled with them before when they were a Star Alliance member. This is the only negative for me - the present lack of an airline alliance under the new owners/management. I hope they are working on this issue.","","","Economy","","10.0","4.0","5.0","4.0","2.0","","","5.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","A McLeod","United Kingdom","2013-02-04","Really impressed with the service. Planes are really small but it's a full service and the attendants are lovely. Edinburgh to Copenhagen and back. Flights were on time and smooth. No inflight entertainment. No issue though as its less than 2 hours. Website does says online check in which isn't true so it is old fashioned counter check in. They are sorting that though.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"bmi-regional","/airline-reviews/bmi-regional","bmi Regional customer review","Geoffrey Wyndham-Jones","United Kingdom","2013-01-14","EDI-MAN return. Very impressed: aircraft was an Embraer 135 in both directions with a 1-2 seating arrangement - almost like a private jet. Both flights were lightly-loaded so check-in was quick at both Edinburgh and Manchester: boarding was fast (although airbridges could not be used because of the size of the aircraft) and one flight departed slightly early with the other flight on time. In the air sufficient space for hand baggage in the overhead bin cheerful efficient cabin crew member (only one because of the size of the aircraft) free hot drinks and biscuits smooth flights both ways with plenty of information from the flight deck regarding routing and weather and estimated time of arrival. On arrival bags delivered fast at both ends. As a business airline they have made a good start: bmi regional have an all-jet fleet (unlike the competitor on this route) are cheaper than the competitor and provide complimentary catering: I will certainly travel them again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","R Young","Australia","2011-11-02","CPH-GLA in Economy Plus (no separate cabin) on Embraer. One cabin attendant friendly and knew regulars on this service but was chatty to all. SAS check-in and Lounge great. Hot meal served which was adequate. Didn't try wine and it looked basic. Aircraft small with a 2-1 configuration and seats quite cramped. No IFE. Advantage was it is direct to GLA as most Scottish flights are through EDI now. Bags off quickly.","","","Premium Economy","","6.0","2.0","5.0","3.0","1.0","","","3.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Martyn Davies","United Kingdom","2011-10-31","Manchester-London. 30 mins late out of Manchester. Quick boarding drinks and snacks only available to be purchased. Delay on arrival at Heathrow as no one allowed off until oversized cabin baggage brought to door of Embraer which was annoying for those of us who weren't waiting for baggage and were already late for appointments. Return same day. Departed on time same situation about baggage on arrival. Don't understand why all passengers have to be held up when only a few need to.","","","Economy","","2.0","3.0","2.0","0.0","0.0","","","3.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D MacDonald","United Kingdom","2011-10-25","Berlin to LHR. Used upgrade vouchers to upgrade to Business. Star Alliance Gold Member so could use Lufthansa First Class check-in and lounge. Only complaint is lounge is landside and long walk from gate but am sure this will change in the new BBI airport. Pleasant crew onboard with good full meal and drinks service (proper glasses cups and saucers). Only negative parked at domestic gate in Heathrow and had to de-plane via steps at back door so Business Class off last and onto bus to drive to immigration.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"boliviana-de-aviacin","/airline-reviews/boliviana-de-aviacin","Boliviana de Aviacion customer review","A Galiani","United States","2015-07-22","We were supposed to fly LPB-SRE in mid-July but a blockade on the road caused us (and quite a few others) to miss our flight. We went to the BOA office in La Paz and were able to rebook without change fees. Only paid the fare difference. Finally flew out on the 18th but had a several hour delay out of La Paz. While this was not handled all that well by the ground staff this seemed to be par for the course - every other flight we have been on this year (in the USA) has had delays. Boarding was easy. Once the flight was announced, everyone just lined up and boarded. None of the convuluted boarding typical of airlines in the US and it only took about 15 minutes to board the plane. Since checked bags are free, there was no hassle for overhead space. Plane was economy class only with decent seat pitch. No extra charge to choose seats. Despite being a short flight, cabin crew came around with a complementary snack box and beverages. Plane was an older 737 but in reasonable shape and clean - I have flown in much more dilapidated planes on the legacy carriers. We had made a mistake on our booking for the return but were able to call BOA and rebook for the next day. Again, only paid the fare difference, in this case about US$8 each. Return flights (with connection in Cochabamba) were on time and the crew managed a snack service with drinks on the 35 minute flight from Cochabamba to La Paz. On the shorter flight from Sucre to Cochabamba they handed out snack packs to everyone. All in all a very good experience. Crews and ground staff generally pleasant and efficient. No ""gotcha"" fees and the fare was very reasonable. A nice change to what seems to be the general experience flying nowadays. Recommended.","Boeing 737","FamilyLeisure","Economy","LPB to SRE","8.0","4.0","4.0","4.0","","3.0","","5.0","1"
"boliviana-de-aviacin","/airline-reviews/boliviana-de-aviacin","Boliviana de Aviacion customer review","R Eberhardt","Brazil","2015-03-04","GRU-LPB via VVI round-trip. Every flight was delayed. Domestic routes only 15 minutes each. International ones delays of over an hour. Ground crew didn't provide any information. Overall they are poorly organized. Old 737-300 fleet was comfortable and flight service was ok. Beverages and snacks provided for short haul flights as well. Cabin was clean a little worn but in good condition. Flights were safe and smooth. Landing at LPB during the day is beautiful. Would fly them again but be prepared for delays. Finally poor on board entertainment: no IFE no screens no radio only a poor magazine.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D MacDonald","United Kingdom","2011-10-25","Edinburgh-Heathrow return on 3 occasions in Oct. Lounges in both Edinburgh and Heathrow really cutting back on selection of newspapers magazines and food. Flights all ok and on time. Crew mostly functional rather than warm and friendly. Its a shame onboard that they no longer recognise their Silver or Gold Card holders in their service. A free cup of tea or coffee for us would go a long way.","","","Economy","","7.0","4.0","3.0","2.0","0.0","","","3.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Tydeman","United Kingdom","2011-10-22","To and from Tehran via Yerevan in October. A mixed experience. Outbound crew good with the exception of one female crew who obviously felt smiling was beneath her. A very surly and officious staff member at Heathrow check-in who was supposedly there to direct people to the right queue amidst the usual chaos was the only other negative point. Coming back crew were excellent and patient with a number of demanding passengers. Food on both journeys was very good. Legroom was shocking. Lastly for some reason we were boarded at Tehran at a gate indicating it was a Syrian Air flight to Damascus which caused a lot of unnecessary confusion and concern at 3am!","","","Economy","","6.0","1.0","4.0","5.0","2.0","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Matthews","Ireland","2011-10-16","DUB-LHR economy. Flight on time A319 clean and new. Free newspaper on boarding. Uneventful which is the best you can hope for on a short-haul flight. Only gripe was with the seats which lack an adjustable headrest this made in-flight snoozing not as easily achievable as similar trips on Aer Lingus.","","","Economy","","7.0","2.0","3.0","0.0","0.0","","","5.0","1"
"boliviana-de-aviacin","/airline-reviews/boliviana-de-aviacin","Boliviana de Aviacion customer review","Davide Greco","Italy","2014-08-06","Had about 15 trips with them since February 2012 mainly short domestic flights between the main cities in Bolivia (Santa Cruz La Paz Cochabamba Sucre and Tarija) plus 2 medium haul legs to and from Sao Paulo. This is a new carrier who started operations 3 years ago after LAB and Aerosucre disappeared for bankruptcy and they have a fleet of about 10 B737-300 + one leased A330-200 for the Madrid route. Even though the planes are not new at all (I guess an average age of 15 years) they are well maintained and the crew members both in the air and on the ground are extremely pleasant polite and smiling making you feel welcome on board. Sometimes delays may happen because of the limited number of planes compared to the destinations served but in my experience this happened only a few times. Fares are good and booking/checking in through their website is very easy. For sure this is not a luxury airline but I enjoyed my flights with them and I will have no problem flying with them again even for longer international trips.","","","Economy","","7.0","3.0","3.0","3.0","1.0","","","4.0","1"
"boliviana-de-aviacin","/airline-reviews/boliviana-de-aviacin","Boliviana de Aviacion customer review","J Bibby","United Kingdom","2014-03-31","Domestic flights (La Paz to Cochabamba to Santa Cruz) are excellent and efficient although the snack has been reduced from a sandwich to a biscuit or a bag of crisps! Flight from Santa Cruz to Sao Paulo was on an ancient plane with very uncomfortable seats of American Airlines standard. Two and three quarter hour flight with no inflight entertainment at all and a sandwich for a snack. Domestic flights were fine but was disappointed with international.","","","Economy","","5.0","2.0","4.0","1.0","1.0","","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Tony Hall","Australia","2011-10-16","LHR-Milan Malpensa return. Although officially a Lufthansa service the flight was operated by BMI. I had not been expecting much but was very pleasantly surprised by high standard of the cabin service. Crew well-organised smartly turned out and professional. Food and drink especially complimentary wine from the bottle were generous by current European standards for the length of flight. Flight departed promptly on the way out but there was a small delay on the return leg.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","3.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","A Magowan","United Kingdom","2011-10-03","Heathrow-Belfast on an Embraer ERJ-135. The flight was smooth and relaxing. The single cabin attendant was friendly and polite. I had been upgraded to flexible Economy by Continental and as such received free drinks and a sandwich. Overall a very pleasant flight.","","","Economy","","8.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Uley","United Kingdom","2011-09-15","FRA-MAN. Lufthansa flight carried out by BMI. Flybe doesn't fly this route anymore so BMI take full advantage the fare has doubled and the service has gone downhill. When checking in 3 hrs before flight was told it would be on time lucky as the previous was delayed and still on the ground. As soon as the delayed flight took off half empty we were told we were delayed. It was the last flight out scheduled for 21.05. Apparently lighting hit the plane we were meant to go out with this afternoon and can't be fixed. Have to wait from a plane going from LHR to MAN then fly to FRA to pick us up to go back to MAN. Weird as they knew this before the half empty plane left and could have put us on there or at least some of us. There were children there at this late hour and it would be at least midnight before we could leave. All shops etc closed at Frankfurt Airport at 22.00 no vouchers except one bottle of sparkling water. After take off crew advised no catering onboard as the aircraft had not been stocked up in Manchester. All they had was water out of the tank. They left us 6 hrs without anything. Overpriced and terrible service. Unfortunately no other choice anymore to get from Manchester to Frankfurt.","","","Economy","","","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","O Yacub","United Kingdom","2011-09-07","The flight was late and so was the onward flight from LHR. They have rude ground staff who have no respect for foreign passengers. They are also quick to charge for the smallest amount of excess baggage but do not even have the decency to apologise for delays which happen regularly. I have to give credit to some of their flight attendants who were good.","","","Economy","","1.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","B Burton","United Kingdom","2011-09-05","NCE-LHR. The return flight departed on time but on an A319 aircraft. The cabin was fresh and had a smart decor. Brown leathers seats throughout the aircraft but the middle seats were left empty in Business Class. The meal service was of high quality and a generous drinks service was offered. The crew seem to enjoy their jobs and engaged in conversations when possible. On arrival we had to take a bus trip from the aircraft to the terminal however our priority tagged bags were waiting on the baggage carousel when we got there.","","","Business Class","","10.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","E Bateman","United Kingdom","2011-09-04","EDI to Brussels with BMI regional. A pleasant experience with polite and friendly staff. Onboard a sandwich was served and we arrived 10 mins early. Cannot understand why BMI regional is full service when the main airline isn't.","","","Economy","","10.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Brenada Burton","United Kingdom","2011-08-30","LHR-NCE. I was able to get a good price for a pair of Business Class tickets for myself and my husband. An A320 aircraft with fully reclining new leather seats in a 2:2 configuration and lots of legroom which I did not expect on a short-haul flight. Crew addressed us by name and were well groomed and professional. An excellent choice of hot food. Drinks service was a little slow as Business Class was full but crew managed to offer us drinks twice before landing so I can't complain too much. A comfortable and enjoyable flight.","","","Business Class","","9.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","E Ibrahim","United Kingdom","2011-08-13","BMI/Egypt Air for flights to Alexandria. BMI from Edinburgh to Heathrow was fine Egypt Air for rest of journey was excellent. Return flights Egypt Air to Cairo was very good. BMI Cairo to Heathrow. Plane was not as stated when booking. It was an airbus which for a 5.5 hr flight was too tight a squeeze. The food was dreadful although the attendants were lovely.","","","Economy","","4.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Kerr","United Kingdom","2011-08-11","Manchester-Frankfurt return on a Lufthansa flight operated by bmi. Aircraft was clean comfortable seating with ample leg room. Staff were excellent on both sectors offering a warm and pleasant greeting. Although a short hop there were traffic delays into Manchester but passengers were updated regularly from the flight deck.","","","Economy","","10.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Akram El Dimerdash","Egypt","2011-08-11","CAI-LHR in Business. Flight delayed 40 min seats were ok but old and need to be renewed TV screens small and old fashioned. Food was very good and flight attendants excellent. LHR-CAI. Flight delayed 3 hrs with no information given. We were sitting in the Business Class lounge the flight announced on time and the agent with wheelchair for my mother took us to the gate and we stayed there more than 3 hrs. The A321 has even older Business class seats and not functional at all. Food was very good FA's were very good. Luggage were delayed to be delivered no BMI agent to get info from.","","","Business Class","","5.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Karim El Kallini","Egypt","2011-08-10","CAI-LHR-CAI on A321 Check in smooth and lounge relaxing. Boarding pretty quick Seat 3A. Seat was very comfortable for a 5hr flight AVOD had a good choice of movies. Dinner good quality. Arrived on-time but very long walk to immigration. Bags were on the carrousel quickly. Return trip check-in smooth. Security fast track and long walk to gate. Priority boarding was nice. The same aircraft the brunch was very tasty Arrived in Cairo 20mins early.","","","Business Class","","9.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Laura Charles","Ireland","2011-08-09","London Heathrow to Marrakech. Checked in online and dropped my bag at Business Class check-in located in a quiet area with sofas to relax before going through security. Lounge was hidden away but worth the trek. A trendy design but practical and views of the runway. Boarded on time and offered a welcome drink. The cabin was clean and the meal service well presented lots of drinks offered throughout the flight. Offered a pillow and blanket something I never experienced on such a short flight. Arrived ahead of schedule and bags delivered promptly.","","","Business Class","","10.0","","","","","","","","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Henson","United Kingdom","2011-08-07","LHR-EDI flexible Economy. Use of premium check-in is a great extra - no queue service polite and priority label added to bag. Would be great if this ticket permitted use of the T1 priority security channel. BMI Domestic Lounge (London Room) was very good - plenty of food and drink. Wide range of newspapers and magazines and computers as well as wifi. Inflight service was polite but catering strange - was given 2 cakes rather than a sandwich or roll or salad which I would have preferred. Bag was on the belt within 2 minutes of getting to carousel. I thought this was better than BA on this route for not much more money. Diamond Club much more generous than Executive Club too.","","","Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","O Bello","United Kingdom","2011-07-29","London to Freetown. I have made it to diamond club gold status as I have started flying more frequently on this route. In the past 6 months I have noticed lots of positive changes mainly due to many complaints from the regulars on this route. Check-in was very busy but the supervisor apologised and opened an extra desk and checked me in. He offered to upgrade me as the flight was oversold. The lounge was very busy and I only had time to grab a quick bite to eat but was disappointed that there was no champagne. The aircraft cabin had a new smell to it and was bright and spotless and had smart brown leather seats. The crew were attentive and made conversation with people in business class. The food was in small portions but tasty. Overall a very pleasant flight and hope my return trip in economy isn't too painful after being spoilt in business class on this trip.","","","Business Class","","9.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Majid Hashemi","United Kingdom","2011-07-29","Return from Khartoum to London via Beirut. 2 snacks provided for a 10 hr flight. First from Khartoum to Beirut: Fermented 'fresh fruit' dried out and rancid with a cheese pannini on the side at 5 am. No tea or coffee offered. Water freely available. Beirut to London onboard entertainment started after 30 mins into flight. No tea or coffee - launched straight into breakfast after beyond 1 hr into flight. Breakfast snack consisted of cold bread stiff and stale only 31 meals for 31 business class passengers so no choice (but they insist you read their menu). Not edible no alternative offered no snacks nuts fruit. Indifferent and dismissive service. Seats old stiff many recline and tilt options working partially","","","Business Class","","","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Michael Little","Australia","2011-07-25","Yerevan-LHR on an A321. The plane departed Yerevan 2 hrs 15 mins late but 30 mins of this was made up en route. The seats were comfortable with reasonable legroom and the hot breakfast was filling if not particularly tasty. The cabin crew seemed to prefer bantering and joking among themselves to giving professional friendly service to passengers. There was a long wait for baggage at LHR.","","","Economy","","6.0","","","","","","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","C Yet","Belgium","2011-07-24","Forget the Diamond Club. Join a different Star Alliance Member's programme. When you want to spend them I have over 250000 miles you have to through BMI and their offers on their flights are very limited. There is almost no chance of reaching anyone to help you with the other airlines. I spent over 1 hr listening to a recording saying someone would help me soon and I finally gave up. I've tried this at different times of day on different days and always the same. No answer.","","","Economy","","1.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Norman M Mitchell","United Kingdom","2011-07-14","BEY-LHR operated by an A321. This is just a brief follow-up to the outbound review below as it is important to note that BMI would appear to operate at least two differently configured A321s on its mid-haul services. The Business Class seat on the outbound flight was of a different design had a large IFE screen and lap-top power- points. The aircraft operating the inbound service which was not in as good an internal state as the outbound aircraft had a very small IFE screen but significantly no power-points. This was particularly annoying as I had not ensured that my laptop was fully charged-up having assumed the use of a power-point on the aircraft. So be warned! Otherwise service was much the same – ie good although the meal service was delivered immediately after departure following which the cabin-crew were not much seen in the cabin again until shortly before arrival at LHR.","","","Business Class","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","V Agarwal","United Kingdom","2011-07-12","LHR-CAI Flight left London about 20 mins late but time was made up and we arrived in Cairo about 15 mins ahead of schedule. The Economy Class food was reasonable. The flight was completely full including overhead locker space I asked the flight attendant if she could hang my jacket she asked for my boarding card and when I explained its in my cabin bag at the back of the overhead locker she rather abruptly replied without a boarding card cannot hang your jacket. In other airlines they just write the seat number down on a piece of paper and attach to the hanger. I'm not sure how old the A321 was as the interior looked very dated brown seats and brown curtains surprising given the exterior of the aircraft looks quite modern in light blue with red flashes.","","","Economy","","6.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","V Agarwal","United Kingdom","2011-07-12","LHR-CAI Flight left London about 20 mins late but time was made up with favourable winds and we arrived in Cairo about 15 mins ahead of schedule. The Economy Class food was reasonable. The flight was completely full including overhead locker space I asked the flight attendant if she could hang my jacket she asked for my boarding card and when I explained its in my cabin bag at the back of the overhead locker she rather abruptly replied without a boarding card cannot hang your jacket. In other airlines they just write the seat number down on a piece of paper and attach to the hangar. I'm not sure how old the A321 was as the interior looked very dated brown seats and brown curtains surprising given the exterior of the aircraft looks quite modern in light blue with red flashes.","","","Economy","","6.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Norman M Mitchell","United Kingdom","2011-07-12","LHR–BEY operated by an A321. Boarding in the limited space area of Gate 74 within LHR’s T1 was a shambles. Economy Class appears to have been heavily over-booked so that many Economy Class passengers were being upgraded. I have no problem with people being upgraded I have been the fortunate recipient of upgrades on various occasions previously but ordinarily upgrades are awarded on a SFU basis. This would not appear to apply with BMI – I was unfortunate enough to find myself being sat next to an upgraded passenger who in shorts and flip-flops was clearly not content with being upgraded without then spending much time both prior to and after departure trying to re-arrange the cabin so that he and his travelling companion who had also been upgraded could sit together. All of that apart the Business Class product on this mid-haul flight was excellent the aircraft cabin was spotless the new leather seating was ideal for this length of flight the cabin crew were attentive and the catering was imaginative in terms of choice. Unfortunately as a result of the over-booking fiasco the flight departed over 1hr late and arrived 40 mins late.","","","Business Class","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Michael Little","Australia","2011-07-07","London-Yerevan in an A321. I was upgraded due to overbooking. The Business Class service was friendly and generally efficient (the passenger next to me had to ask for water five times before she got it). The food and drink were good and I appreciated the apparent policy of having trolleys in the aisle as little as possible (carrying individual meal trays to passengers) which means that the aisles aren't blocked for a long time and passengers can get to the (single) toilet. The seat is quite comfortable. The only gripe is the minuscule size of the in-seat entertainment monitor.","","","Business Class","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Monica Jones","United Kingdom","2011-07-07","I always travel to Cairo by BMI staff are generally friendly and always capable and helpful. I've only known the flight back from Cairo to Heathrow to be late once and this is more likely to be due to congestion at Heathrow than to any failings on the airline's part. Fares are very reasonable so I can afford to go more often to see family in Egypt. Planes a bit cramped but no more than others I've flown on.","","","Economy","","9.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Joy Lanot","United Kingdom","2011-06-25","London Heathrow-Riyadh. Seats were too rigid (reclines only a little) and quite uncomfortable due to the narrow pitch. An equipment box was located beneath the seat in front of me therefore I wasn't able to stretch my legs fully. The aircraft interior was clean. Food was edible and refreshments adequate. The cabin crew were friendly enough however some looked quite dishevelled. The personal entertainment unit was out of order for most of the flight- good thing I brought along a book!","","","Economy","","6.0","","","","","","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Sally Roberts","United Kingdom","2011-06-23","Flights between LHR-Belfast City Flexible Economy. Excellent service both ways. The flight out was fairly full. Newish aircraft. Helpful staff and delicious sandwich and Gin & Tonic. Same coming back except fewer people so used smaller aircraft.","","","Economy","","9.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Q Uddin","United Kingdom","2011-06-13","Departure to Amman was delayed by an hour no prior announcement found out on plane. Plenty of leg space meal good and staff friendly. Return trip left on time good service and comfortable journey.","","","Economy","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Sharples","United Kingdom","2011-06-13","LHR-TXL return. The seat space for economy more than adequate and free food and drink service was welcome. Arrival back to LHR a comedy of errors as the pilot parked too far away from the jetty meaning a staircase disembarkation but pilot apologised and kept us updated.","","","Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Simon Lee","United Kingdom","2011-06-04","LHR-BGO. New route flight was very quiet both ways with around 50 pax. Outbound delayed by over 90 minutes - no announcements until on board aircraft and explanation given. Seating more comfortable than on recent flight in Business with BMI. Crew efficient. online check in didn't work on return and just gave an error code with a UK phone number to call. When I called a recorded message said the number was no longer in use. Helpful! Return on a re-fitted plane - very smart. Great crew on way back but but as seems normal with BMI exactly the same food on both legs.","","","Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Alan Dron","United Kingdom","2011-05-25","London Heathrow to Moscow Domodedovo. Automated check-in at LHR simple although the dreaded bag drop queue took around 20 mins to negotiate. Outbound flight packed but staff efficient and meal quite reasonable. Return manual check-in at Moscow far quicker than automated system. IFE system took some time to negotiate due to age and incompetence but reasonable selection of programmes that passed the time amiably enough although headphone ear loops broken. Identical meal as first leg. Both flights on time and at a pretty good price considering the amount of tax and extras that are inevitable these days.","","","Economy","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D Robinson","United Kingdom","2011-05-18","Manchester to London and back - usually fly BA but booked ahead to get cheapest fare and was concerned that at the time strikes on BA might disrupt my trip. There should be a 'height' warning - I am six foot but even if I were a couple of inches shorter would still have bumped my head on the roof of the aircraft. Small seats very little luggage room small aisle which they somehow managed to get a trolley down selling peanuts drinks etc - and very dodgy steps on and off the aircraft. You have to absolutely hang onto one of the handrails while getting off as the steps seemed to be older than me.","","","Economy","","3.0","","","","","","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Trevor Banthorpe","United Kingdom","2011-05-12","London to Cairo A321. Clean new aircraft with leather seats. Good service friendly staff free alcoholic drinks and arrived on time.","","","Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","W Wang","United Kingdom","2011-05-10","Beware the BMI TXL-LHR flights especially the ones that depart TXL around noon. These flights mostly end-up parking by the domestic terminal at LHR thus the need to disembark from the rear doors (business class passengers beware) and then experience an epic bus ride around T1 to get to the immigration area. I assume this plane then continues on a domestic flight. I have flown this flight many times - always end up at the domestic terminal and always with an excuse /falsehood from the pilot - i.e. flight arrived too early flight was late problem with a late leaving flight at our intended international stand!","","","Business Class","","3.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Simon Lee","United Kingdom","2011-05-09","LHR-TXL. Online check in easy - just need to have your passport number to hand as part of the procedure. Got airside quickly and into lounge with decent choice of drinks and light refreshments. Not many pax in cabin and service was good although seating looked and felt tired - not especially comfortable. Choice of two hot meals and offered drinks several times. Return journey - LH lounge is landside - an odd concept and you need to factor in time to get through security but this was efficient. Boarding more chaotic than at LHR. Same tired looking cabin but FA friendly and came round taking drinks order and asking about food choice. Disappointingly the menu choices were the same as the outbound flight a couple of days earlier. Uneventful flight back to LHR with several updates from cockpit. Arrived on time but there seemed to be a problem with the airbridge so we had to deplane from rear door and get a bus. I like bmi but find it something of a mixed bag.","","","Business Class","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Simon Target","Australia","2011-04-29","They are the most mean spirited airline - just charged us 12 euros for checking in luggage in Berlin that was 1kg over the 20kg limit (on a flight that cost £250 return). No excuse that we had come from Australia or that we had a different allowance on the trip over from London just unfriendly and mean.","","","Economy","","","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","R Sacks","Ireland","2011-04-29","Business Class from LHR to Freetown was just awful. I changed Seats twice as they were broken (would not recline). Then the TV would not work and headphones were partially working. Dinner was good but the snack was a wrap in a cardboard box. For £1000 each way this is very very poor.","","","Business Class","","3.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Donna Miller","United States","2015-08-01","Considering BA's fares were high to begin with and you had to purchase your seats to secure in advance we still booked on the advice of our British son in law. Plane is so large takes a long time to board and disembark. We flew Premium Economy, seats are bigger and have leg room but they're not comfortable for some reason. Flight crew was fine and professional. Inflight entertainment was fine but new movie selection was small. Cabin and seats were clean and neat. Inflight kit consisted of socks, ear plugs, mask, pen and tiny toothpaste and brush.  They offer pillows and blankets. But although the seats are wider, they weren't easy to get in and out of, and not just us a number of passengers contorted just to get out. The meals were fine, though served on a tiny tray loaded with food, the meal was pretty good. Not a lot of choices, to London, beef or pasta, from London back to LA, it was beef or fish. It was hot and there was a lot of food, a salad, small  cheese and  crackers. Roll butter and dessert but I'm not sure I'd say it was what BA's advertisement claims. It didn't feel it was a premium meal. They also served snacks but it was flashed on the overhead with no explanation of where to go to get the snacks. The entire plane was dark. The second meal was a breakfast, but not especially appealing. On the return to LA, it was a very odd casserole, rather dry and bland. The flight was smooth and arrived on time, coming back we were an hour late waiting as the pilot informed us of sixty passengers arriving late from Germany. They lost one of our suitcases enroute, we arrived on Thursday afternoon, the bag was delivered late Friday night to our hotel, no offer to help with expense of having to buy what was needed until bag was found. Not even an email or text, we finally asked the hotel who said it arrived midnight Friday, we weren't notified by BA until Saturday afternoon. We ended up spending quite a lot buying shirts, underwear and shorts to get by. If we'd known they had found the bag we wouldn't have spent the money. Poor communication on their part. Not an apology or sorry for the inconvenience. I guess they figured we should be grateful we got the bag at all. I doubt we'd fly BA again sadly I'd hoped for something special.","","Couple Leisure","Premium Economy","Los Angeles to Milan via LHR","7.0","2.0","5.0","4.0","4.0","5.0","4.0","3.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Dave Houlihan","Saudi Arabia","2011-04-22","Whats happening with BMI since LH took over! Diamond club used to be excellent for customer service now it's no email and then I called the UK three times or so I thought to be put through to India to someone trained like a robot to give yes/no answers. I have sent 7 emails to different Depts there to see if anyone can help - not one reply. I frequently fly with star alliance adding my miles onto my BMI account recently as is the usual to present my BMI diamond club number at booking at check in and nothing gets added - so normally email the boarding cards etc. Some get added some don't I would be gold member by now if they actually bothered to add my miles. Now I believe I have to post the tickets etc to the UK! What decade are these people living in? I live in the middle east its's hard enough to get post here never mind send it!","","","Economy","","1.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David Worcester","United Kingdom","2011-04-17","LHR-TXL Business return. Swift check in and security. Lounge soup and sandwiches okay. Gate close to the lounge but when they say boarding what they really mean is let's get you to the gate and wait for 15 minutes. Onboard service good choice of 2 main courses. The same on the return. Senator lounge at TXL very quiet and landside so allow enough time to get through security and passport control. BD848 is operated by an Embraer 145 so you are bussed at TXL and LHR.","","","Business Class","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Lindsay","United Kingdom","2015-08-01","We flew Business Class to Vienna on the 28/7/15, Terminal 3 is a dismal place and the lounge reflected this. There was very poor food choices and everything was tired including the staff. The outward journey was okay, flight attendant was pleasant. I think the meal choices could be improved - these tickets are not cheap. However the return flight (31/7/15) which was in economy - also not cheap, was not good at all. The attitude of the staff was really below par. The food choice was an iced bun and a chicken/bacon bun. Seeing the choice I asked for the vegetarian option-Couscous with a few slices of pepper - all of which were tasteless.  When asked would I like a drink I replied - Bloody Mary. I should have known better, as this was the attendant who having to do a live safety demo chewed and smirked the whole way through, produced the drink without any WS. I asked if I could have some and then watched him add a good 1cm to the drink - turning the tomato juice a dark brown. BA need to remember we as the customers pay their wages.","","Business","Economy","London to Vienna","3.0","3.0","1.0","1.0","1.0","4.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Durkin","Australia","2015-08-01","The staff were great, food was pretty good, their seating policy is a sham. For that reason I'd never fly with BA again. I have issues with arthritis and they changed my Aisle seat to a window seat at the last moment and I had to endure no room to move for most of our flight from London to Sydney.","Boeing 777-300","Couple Leisure","Economy","London to Sydney via Singapore","3.0","1.0","4.0","4.0","3.0","2.0","1.0","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","A George","United Kingdom","2011-04-17","London-Beirut return. Day before travel received a call saying that the outbound flight had been cancelled. Was re-booked on a later flight thereby causing us to lose our first evening in Beirut. But at least we were upgraded to Business Class. 48 hours before the return flight I received an email from BMI saying the Beirut-London flight had been cancelled. At this time I was in northern Iraq on a mobile phone. It was very difficult dealing with a call centre in - I think - India. Initially they insisted that it had not been confirmed that the flight had been cancelled - despite the earlier email! At length they re-booked us on an earlier flight. As a result we lost a day in Beirut. On checking in for the earlier flight I asked for an upgrade by way of compensation. This was refused. The check-in girl claimed (falsely I believe) that upgrades could only be done from London! This was the first time I'd used this airline - and it will be the last time. It seems to cancel its flights rather routinely giving passengers almost no time to make alternative arrangements. And it seems not to care about the disruption its cancellations cause to passengers' travel/holiday plans.","","","Economy","","3.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David Worcester","United Kingdom","2011-04-15","LHR-AMM-ADD Business class return. Check in at premium desk a breeze as a Gold card holder I would have the seat next to mine blocked off. BMI lounge very busy but managed to find a seat - soup and sandwiches fine. Pre-take off drinks followed by amenity kits and menus. Lunch was good apart from not getting a starter of choice because they served from the back of a full business cabin. Cabin Supervisor apologised for the starter fiasco. Amman layover was hampered by sick children having to be offloaded and bags found so there was a delay. AMM-ADD new crew and a nice supper served.","","","Business Class","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Peter Bornholdt","United States","2011-04-10","My wife and recently flew from Los Angeles to Tehran via London. The London the Tehran portion was operated by BMI. 2 days before our flight we were informed that the flight would leave earlier from London and therefore we had to reschedule our LA to London flight in order to make our connection. When I asked for an explanation I was told the plane must make a stop in Yerevan to refuel. This happened on our return leg as well. The plane refuelled in Prague which led to us missing a connection in London. When I asked why they don't inform their customers of the need to refuel they told me that they don't even know themselves until the plane is about leave! Obviously they know ahead of time that there is a chance they may need to stop for refuelling which then affects all the connections in London. I could not believe the arrogance of the staff in London when I asked for an explanation. They just didn't care the half the plane missed their connections.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Bradley","United Kingdom","2015-07-31","Short trip to Vienna in BA Economy Class from Terminal 3. New A320 cabin on the flight out - looks nice and fairly comfortable for a couple of hours. Other than the cheap, highly processed cheese and ham croissant and a coffee you are given it is no different to a low cost airline. Staff service minimal - they served breakfast and collected the leftovers, basically in the cabin twice during the entire 2 hour and 10 minute flight - not even an additional beverage service. I'm sure if they were flogging the drinks it would be different. Return a couple of days later, older aircraft but clean. Same indifferent service, similar processed carbs handed out in silence and 1 drink. This wasn't a cheap ticket (over 200GBP) - I know BA are competing with low cost airlines in Europe but when are they going to realise they aren't a low cost airline? A bit of chat from the staff and a couple of extra coffees would have made all difference to how I felt leaving those flights. BA sadly seem to be falling behind the crowd.","A319 / A320","Business","Economy","Heathrow to Vienna","4.0","4.0","2.0","2.0","","3.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Stauffer","South Africa","2015-07-31","British Airways Business Class product has not really changed over the last 15 years, and they are now far behind competition in seat comfort (half of the passengers must still fly facing backwards) and entertainment. What once made BA a great airline was the cabin crew who treated their passengers like guests. Unfortunately, they are slowly retiring and replaced by younger employees who could care or less about high revenue passengers. On this particular flight, the cabin was half full, but the crew rushed the service to an extent I have never seen before: the pre-dinner drinks were served, and less than 5 minutes later, I was served the first course. I did not even start the salad when the plate was taken away and I was presented with a beef fillet that was totally overcooked. Ten minutes later, the trays were taken away, and the lights dimmed. We did not see the crew again for the next 9 hours, and no water or juice were ever served. Unfortunately BA has the only non-stop flight between Cape Town and London, but next time I will fly Emirates via Dubai even if that means adding 4 hours to the trip.","Boeing 747-400","Business","Business Class","Cape Town to London","2.0","2.0","1.0","2.0","2.0","5.0","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","P Casey","United Kingdom","2011-04-07","LHR-DUB. 2040 flight delayed to 2200. Previous flight had been cancelled. Little information from bored and tired-looking staff. Aircraft clean and tidy. Cabin crew a mix - some hard working but inexperienced older crew member was attitudinal and invisible for most of the flight. Only real plus is no charge for hold luggage.","","","Economy","","2.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","George Paulson","United Kingdom","2011-03-31","Our plane made unscheduled stops in Armenia and The Czech Republic to refuel to and from Tehran without informing of this beforehand. My wife and I missed both connections on each leg of the trip not even an apology was given. Don't fly bmi to Tehran!","","","Economy","","1.0","","","","","","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","A Hijmans","Brazil","2011-03-15","LHR-DUB 2hrs delay due to technical problems and change of aircraft. Cabin clean staff friendly flight non-eventful.","","","Economy","","5.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Yang Zhou","South Korea","2015-07-29","Had a very unpleasant experience with BA this time. They changed our family seats without warning. First time flying with two babies, booked the ticket and reserved two seats together sitting together with husband. Both babies are lap seat. Two days before the flight I called the BA service to make sure our seats and ticket are all fine and got a positive answer. On the day of boarding found out out seats are moved apart. For 12 hours flight, our family seats are arranged far apart. After more than 40 minutes standing at the counter waiting for the coordination, we could sit across the aisle when we get on the plane. No food for my 2 year old. If we are not allowed to bring food onto the plane, what do BA expect baby can eat? No help from staff with any service. When babies are crying and very restless  we didn't get any help from BA staff. When I flew with other airlines, flight attendant brought small toys to help distract and entertain baby. BA forgot to unload out stroller when we landed.","","FamilyLeisure","Premium Economy","Seoul to London","4.0","2.0","1.0","2.0","","2.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Michaël Steiner","Switzerland","2015-07-29","This was my return flight of my trip in the USA. From Europe to the USA we had an Airbus A380 which was modern and quite enjoyable to fly. My return flight was on a Boeing 747. The aircraft was quite old with seats which weren't so comfortable but at least fully OK. The flight was good, cabin crew were friendly, sometimes  absent in the cabin and not very happy when you asked them something.  The food was OK, not gastronomic but acceptable in an economy class. We had delays of 35 minutes by landing, so the flight were quite on time, though that the longest delay was due of an engine problem. I recommend British Airways even for short flights (if you book early and fares not too high) than for longer ones. One reason more is that connections in Heathrow are easy when you have two BA flights, transfer done in 35mins.","Boeing 747 and A320","FamilyLeisure","Economy","San Francisco to Zurich via LHR","7.0","4.0","3.0","3.0","4.0","4.0","1.0","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Jeremy Bancroft","United Kingdom","2011-03-15","I booked a return business class ticket with BMI to Qatar (codeshare Qatar airways). I arrived at LHR to be informed that BMI had cancelled my reservation without informing me. I was left by BMI to sort this out myself and had to buy another ticket at the airport from Qatar Airways (who were brilliant in this matter). A week later my colleague was flying the same route and again despite a confirmation from BMI found his reservation had also been cancelled without notification. I called BMI and they told me that they would not be able to help. Again Qatar Airways were brilliant but it took me over an hour on the phone from Qatar to get this resolved. BMI stinks! Do not ever book a ticket with them if you expect to travel.","","","Business Class","","","","","","","","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Anne Budd","United Kingdom","2011-03-03","ABZ-LHR. Had to fly BMI because of the Star Alliance with Singapore Airlines. BMI cancelled our Saturday morning flight from Aberdeen with no explanation given and as a result we incurred unexpected additional expense as we had to fly a day earlier. Interior of aircraft tired and frayed. Was quite astounded when I had to pay for my G and T. Crew were pleasant. This is the first time we flew ABZ-LHR with no service and no frills. Could not take our flight bag onboard because of the cramped interior and were worried in case it got lost. Very dissatisfied and disappointed with this airline and would not use them again.","","","Economy","","2.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","M Preston","South Africa","2011-03-01","LHR-THR Economy. At check in I was advised by helpful agent there would be a stop in Baku for refuelling. Apparently this is routine at either Baku or Tbilisi on either or both legs as Iran will not provide a full fuel load in retaliation against EU sanctions against Iran. The flight information does not warn that there will be or may be a stop. I think it should particularly as there is a risk as happened on this flight of a delay in the arrival time. In addition this flight carried passengers to Baku as the airline's earlier flight had been cancelled. A number of the passengers onboard complained some quite rudely to the cabin crew about this. The cabin crew were polite and patient in explaining several times what had happened and handled it well. The seating was adequate for a flight of this duration with footrest cushion and blanket provided. Food was better than many airlines economy offering and overall a satisfactory experience.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Eamon Callan","United Kingdom","2015-07-28","I have flown in business class with BA on many occasions and found the service to be hit and miss. If you get an indifferent crew - which, in my experience, is not far off half the time - they want you to eat your dinner as fast as possible, go to sleep and not bother them any more. Once such a crew spot the blankets coming out they cease interest in you, never check on you, and leave you to ask for everything. I have never had that experience in business class with other airlines, for example Emirates, EVA or Lan Chile, quite the opposite. Anyway, BA were offering a special price to upgrade (cash only) to first on my Vancouver-Heathrow flight. I thought I'd try it. It was a waste of money. The first sign of trouble was the fact that I was not welcomed or addressed by name - an absolute must I think. Then the (male, and they tend to be the worst on BA, I am sorry to say) flight attendant came round handing out menus as though we were in economy - he just doled them out rather than hand them to, and speak to, each passenger in a personal manner. The wine selection didn't seem so very much better than business class and when I asked a specific question (flavour of champagne) the flight attendant didn't know the answer. I eat slowly and was still on my main course (lamb, and rather dry) when the dreaded time arrived for the blankets to make their appearance. I thought 'Oh no, surely not in first'. Well, I was wrong. I was left staring at my dirty plate and eventually had to summon the flight attendant and ask to see the menu for dessert. After that, unbelievably, I was abandoned again and, in protest, got up from my seat and went off in search of a crew member. I asked to speak to the cabin services director (female, delighful manner) who was full of apologies, of course, and off I went back to my seat. When I was finally given coffee, the flight attendant who brought it (another female) confided that BA don't have the staff numbers to pay the same attention to first or business passengers that some other airlines do, I couldn't believe my ears. As for the cabin, being in the nose of the 747,I felt cramped. The mood-changing lighting doesn't compensate for the dark, monotone blue of the seats and carpet. The in-light entertainment was to my surprise just the same as on the rest of the plane. I know this reads like a demolition job on BA but I have made no exaggerations. I really think Willie Walsh should don a false beard and shades and take a decent number of flights in business and first on his own planes. He'd find out for himself. I want BA to be the best and it simply isn't. Lastly, my experience of the hit and miss service of BA business class is shared by every other person I have ever mentioned it to. If you're flying BA stay in business class, you're not missing anything.","Boeing 747-400","Solo Leisure","First Class","Vancouver to Heathrow","2.0","4.0","1.0","3.0","1.0","2.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Dave Houlihan","United Arab Emirates","2015-07-27","This review is written due to what I feel is true reflection of the decline of a once great airline. Check in took 30 minutes as the agent was dealing with a couple and escorted them to the lounge and made us wait until he returned. The first class security lane was manned by the rudest staff I have ever come across. The lounge was fine, but it is looking tired. Service good and range of menu was broad and wines good. No priority boarding, had to queue in the airbridge for 10 minutes, no greeting at the door, no escort to seat, no jacket hung up and the seat was dirty (covered in crumbs and other such food). Opened two magazines both torn, ripped and in rag order. Staff very pleasant, professional, and very helpful. Food ok not First class, wines good. The entertainment system was broken and kept rebooting itself. The seat would not lie flat and hard to move. Bought on board duty free and asked would I need a sealed bag to bring it through to my connection told yes. Deplaned, no escort, no gate to go to, given wrong directions to the lounge. Had to clear immigration although not entering the UK, waited 45 minutes to be told duty free I bought on board could not go through I would need to go to check in although told the opposite on board. This was done, had to reclear security again, got to the lounge asked for a shower, told too busy. Connection flight was delayed by one hour, waited at the gate. Flight to Dublin short, salad served and tea. Priority bags were the last bags on the belt. Overall this is not first class, it is not even premium economy. I fly 12-14 times a year and gold level. BA you have lost your edge, I will stay loyal to Qatar, Emirates and Cathay Pacfic whose consistent hard wear and soft product is worth the money and deserves my business. My advice do not waste your money with BA, it's service cutting to the point of insult.","Boeing 747","Business","First Class","New York to Dublin via Heathrow","1.0","2.0","3.0","2.0","1.0","1.0","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","E Pragnell","Australia","2011-02-28","During the recent Cairo unrest my daughter was refused checking by BMI staff on the basis she was not a British National. She was not alone. I wrote to BMI seeking an explanation. BMI response was a letter stating that due to heavy workload resulting from the snow storms in December (two months earlier) they would not be investigating the matter. I have never been so badly treated and feel dismissed and angered by this non response.","","","Economy","","","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","A Clarke","Ireland","2011-02-24","LHR-DUB. A lot of passengers nearly missed the flight due to the screens in the terminal saying it was delayed by one hour only for the departure time to go back to the original at the last minute. Then with all the delays finding passengers the flight was running late only to be told we'd have to sit there and wait for 15 mins. Ended up taking off at the original delay time. Two different reasons given which was a bit odd. Comfy seats but an astonishingly bad menu selection.","","","Economy","","5.0","","","","","","","1.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Patrick Jordan","Ireland","2011-02-09","DUB-LHR-DUB Economy. Bmi do not charge for checked in luggage which is a major plus. The service on board is basic but friendly. My only criticism is that the catering menu is restricted to drinks and snacks. I would gladly pay for a sandwich or wrap.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Gibson","United Kingdom","2015-07-27","Quick online check-in and boarding passes with the BA mobile APP. It is so easy to use and definitely helps you to get rid of those annoying loose bits of paper from your cabin bags. Manchester Airport Terminal 3 is bursting at the seams during the summer holiday mornings. There's a severe lack of seats in this terminal but despite this, the security check didn't take too long at all. The BA ground staff at Manchester seemed friendly enough and boarded strictly in groups from the back of the aircraft to the front. This helps stop the queuing in the aisles onboard to get to your seat. We were greeted at the aircraft door by a couple of cheerful and friendly crew. The refreshed cabin now looks very modern, welcoming and clean. The comfort of the new seats and the space on this aircraft (A321) I feel would be more than sufficient for a flight of 2-3 hours or so (I'm 5ft 11""). With a fully loaded cabin and a flight time to Heathrow of just over 30 minutes the crew were quick into action. We were offered a hot breakfast bacon wrap, orange juice and tea or coffee, perfect for such a short flight and definitely helps set BA apart from the competition. The flight arrived into Terminal 5 a few minutes ahead of schedule and outside the UK Arrivals area less than ten minutes later.","A321","Business","Economy","MAN-LHR ","10.0","4.0","5.0","5.0","","4.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Linda Wilson","United Kingdom","2015-07-27","I am a very frequent long haul traveller and although I will often choose the Asian carriers (e.g. Singapore Airlines, JAL, Cathay) over British Airways, being based in London means that I do often fly with BA. I find BA's long haul business class offering though innovative when it was launched in the 90s has now been way outclassed by many of its competitors. The seats don't quite lie flat (and it's not unusual to get a broken seat) and half the passengers have to go backwards and climb over other passengers to get out - I can't think of any other major airline that has this any more in business class. I am told by a BA contact that they considered changing the configuration for the A380s, but didn't in the end. Worst of all, I find the onboard service incredibly inconsistent - most often it's a little begrudging, occasionally it is excellent and sometimes it is downright awful. I was particularly annoyed at my customer service experience on a flight from LHR to Tokyo Haneda, when settling down in my seat, I looked down to find a dirty napkin, used earplugs and toothpick and significant quantities of broken glass around my feet (good job I hadn't taken my shoes off at this stage). My husband flagged down a member of cabin crew, who said she would come and clear it, but didn't. I flagged down the Cabin Services Director who did bring a dustpan and brush and said he would report it. Upon my return, I complained to BA. After three weeks, they deigned to reply, but it was on the lines of 'our cabins are always cleaned to the highest standards, we are sorry you didn't find this to your liking' - effectively implying that I was making a fuss over nothing. ","Boeing 777","Business","Business Class","London Heathrow to Tokyo","3.0","1.0","2.0","4.0","4.0","3.0","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D Sun","United States","2011-02-04","Freetown to London LHR Economy Class on A321. The flight was badly delayed when FNA airport employees (not BMI) crashed the air-stairs into the side of the plane. I missed my American Airlines connection in Heathrow but didn't know I should have gone right to the BMI connections desk. They just kept re-booking me on later flights until I finally figured it out! They even found my suitcase and got it to Boston with me. On-board service was fine though it was 400am by the time we departed so I slept through most of it. But the ground crew at LHR really deserves a big hand.","","","Economy","","10.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Scott","United Kingdom","2011-01-25","LHR-GVA-LHR. Quite impressed by this charter service operated by BMI on behalf of Mark Warner Holidays. Inflight service much better than what you normally get on an BMI scheduled service however I suspect this was stipulated by Mark Warner and not BMI. Complimentary hot breakfast served outbound and hot lunch and bar service served inbound. Crew friendly and professional on both flights.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Weller","United Kingdom","2015-07-26","Booked for our trip to Uganda, in Feb 2015 we spent £1450 for 2 return tickets, had to pay an additional £100 to reserve seats on the flights. About 2 days ago I received a text message (not a call) saying that our flight had been cancelled - left us in the dark until I had to phone their 0844 number to get transferred to a Delhi call centre, when I was told I could get a full refund they tried to only refund me for the flights and not the seats on this now, non existant flight. I had to phone back a further 2 times to get through to someone that could understand that I did want my £100 as well. In a nutshell, I will not book with British Airways again,","","Couple Leisure","Economy","London to Entebbe","1.0","1.0","1.0","","","1.0","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Jim Reid","United Kingdom","2011-01-21","LHR-EDI-LHR lounges now much better but not as good as BA at LHR. Short flights but good service like they were actually trying. Spot on time both ways so no complaints.","","","Economy","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","M Aldhahri","Saudi Arabia","2011-01-11","LHR-RUH return. That was my first and hopefully last journey with bmi. The seat was uncomfortable small and very hard to control. The crow didn't provide enough pillows and blankets especially inbound and when we ask them they just say sorry we don't have any more. The crew were unfriendly just drop the meal on your table and when ask them for a bottle of water they found another bottle besides me and they said you already have one. I asked them for some ice and they said it's not in my trolley at the moment sorry! My entertainment system was broken outbound. If it was cheaper I would accept their behaviour but unfortunately it's one of the most expensive airlines to middle east.","","","Economy","","","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","K Murray","Ireland","2011-01-04","LHR-DUB. I flew BMI during the Christmas snow disruptions. Overall I felt BMI and their staff did the best they could for all passengers in difficult circumstances. Ultimately they got me from A to B after a some significant delays. The inflight and ground staff were as helpful and courteous as possible given the circumstances.","","","Economy","","6.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2015-07-25","Flew Club Europe from Istanbul to Heathrow, excellent flight with quick and easy boarding. The service was as always to a high standard with a good selection of choices for the evening meal. Entertainment was OK for the flight. Nice touch being able to leave the plan first, it can make all of the difference for the lines at T5.","Boeing 767","Business","Business Class","Istambul to London Heathrow","10.0","5.0","5.0","5.0","3.0","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2015-07-25","Flew Club Europe to Istanul on 767, boarding was speedy and boarding completed quickly for an on time departure. The flight was excellent and the crew in Club Europe were as always providing excellent service and professional at all times. Although the 767 is showing its age, I still prefer this aircraft to the A320's which also are used on this route, on the 767 at least the Club Europe seats are comfortable and offer plenty of leg room unlike the new Club Europe which is used on the A320's which is in reality going back to the days of charter airlines! So come on British Airways lets go back to the old configurations where we have plenty of leg room in Club Europe and reduce the rows of seats, we do not want Low Cost Airline look alikes otherwise we would fly them, we choose BA because we are loyal to you so bring back your old standards once again.","Boeing 767","Business","Business Class","London Heathrow to Istanbul","9.0","5.0","5.0","5.0","3.0","5.0","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","C Jensen","United States","2010-12-17","LHR-RUH. Reservations made on Continental Airlines website as this leg was part of a larger trip. Transfer from Terminal 4 to Terminal 1 after arriving LHR from the US. Check-in at the bmi counter smooth. BMI lounge was quite nice. There was a discrepancy between the boarding time on the ticket and on the screens (gate was not given on either). Ultimately I ended up running to the gate thinking that I was in jeopardy of missing boarding only to find that boarding had not even started. When boarding began there was no real separation between business and coach passengers even though business class passengers were invited to board first. A330-200 business class cabin feels extremely spacious as the seat pitch is about 80 inches seats are lie-flat and able to sleep well. IFE only adequate (also I was in seat 1A and had a smaller than usual screen). The flight attendants were excellent. The food was very good. Overall a very good on-board experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","James Williamson","United Kingdom","2010-12-17","Heathrow to Glasgow Econ Flex. The flight was scheduled for 0955 however Glasgow airport closed due to severe snow. Was told I would be put into the 1pm flight however this then became canceled as well. By 2 pm I was so tired and jetlagged and with no guarantee of there being any flights out that day I decided to get a hotel for the night. BMI refused to pay for that or provide meal vouchers as the problems were weather related and not their fault. Headed landside and joined the huge queue. Was slightly annoyed that there was only 4 people at the desk. Was told that they would put me on the 0955 flight again tomorrow so proceeded to the hotel. At 0730 the next day called BMI who informed the flight was ok with no cancellation. Arrived at airport an hour later to be told the flight had been canceled. Even bigger queue at customer service and this time only 2 people manning it. Took nearly 2 hours to reach the end of it. During this time BAA website is showing Glasgow as being open as it had from late afternoon on Monday and most flights getting in ok. Eventually got to the end of the queue and asked the girl who was totally disinterested why only 2 people. Was told I could be put on 5pm flight which again there were no assurances of. Since found out all flights that day were cancelled. Decided to get train home so arranged to get my cases (which were still in international baggage) this took over an hour again as they had to find someone to escort me there. While I can understand the weather is not their fault I feel that the way they treated customers was more like what I would expect from Ryanair.","","","Economy","","","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","James Williamson","United Kingdom","2010-12-16","Glasgow - Heathrow Economy Flex. Arrived at airport and checked in with no issues. Was told I could use the BMI lounge. Warm welcome in lounge not much there though it was clean and comfortable. Flight was full making it a bit tight but as it is a short flight not too bad. Breakfast served - sausage Panini and tea or coffee which was sufficient for this short flight.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lawrence Hunt","United Kingdom","2015-07-25","BA seems to be losing its ability to run an airline. I have had 4 flights canclled in the last 3 months, 3 of them while I was at the gate. Every flight which does operate is delayed. Staff attitude is appallimg, they just don't seem to care. I have no compensation. My step daughter was deinied boarding due to BA overbooking. BA then messed up her rebooked flight and then lost her luggage. No apology and no compensation. Should their slogan be "" Not to Fly, Not to Serve""?","A318","Business","Business Class","London to Faro","1.0","1.0","1.0","2.0","1.0","2.0","1.0","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Eric Rose","United Kingdom","2015-07-25","Previously a loyal BA customer, I Usually travel economy on shorthaul but I am 6'4"" with long legs and am very uncomfortable unless I can get Exit row. So on this flight I took advantage of a what I thought was a reasonably priced Club World ticket expecting the past 34 inch seat pitch. Horrified to find on boarding that BA have reduced the seat pitch to 30 inch - exactly the same as in economy. The presence of an empty middle seat and pathetic little table for your tablet computer is no compensation. Fortunately this was a short flight but even so I was extremely uncomfortable. Cabin staff and other passengers said there had been loads of complaints but clearly BA don't care. I sometimes go to Cyprus and the thought of a 4 hr+ flight in these cramped seats puts me off totally. The meal was passable but as the flight took off a couple of minutes before midday it was classed as ""late breakfast"" and no wine was served. It is clear that BA are putting profit over customer service and I am amazed that anyone travels Club Europe. Later in the year I was due to travel to South America via Madrid in Business Class but have now cancelled and switched to another airline. In future I will avoid BA shorthaul wherever possible.","","Couple Leisure","Business Class","Verona to LGW","1.0","1.0","4.0","2.0","","2.0","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","T Waters","United Kingdom","2010-12-14","Decent flight with all the basics done well at a very low price (London to Moscow). Nothing spectacular but very good value for money.","","","Economy","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Rob Butler","United Kingdom","2010-12-12","Geneva - LHR. Swiss operated by BMI. Truly dreadful. Swiss lounge at Geneva ropey with very little food. Flight delayed - I'd received a text but the lounge staff hadn't been told. Called way too early to gate. No separate boarding for Business class. Captain said the aircraft had been running late all day - from the first flight at 7am - it was now 9pm so clearly not enough spare time built into the schedule. I expect that from easy jet not Swiss /bmi. The worst flight supervisor ever - spoke incessantly to her colleague slow meal service no offer of second drink despite mentioning I'd like a glass of wine with my meal. Had to ask for a roll. No hot food - a change from the last time I flew this route. Purser didn't bother to make an announcement when we landed. She was too busy telling a colleague how many days off she'd get if we landed 16 minutes after their clocking off time. No jetty at LHR T1. No steps at front of aircraft - so all those paying astronomical prices to get off the plane speedily after a hard day's work had to wait for all the Y pax to disembark from the rear of the plane. No apology from crew. Then Iris not working at Immigration to add insult to injury. Very poor on all levels. Not a Swiss operated service because they don't have the aircraft - BMI give the impression they resent doing it. Will use BA next time.","","","Business Class","","3.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David Worcester","United Kingdom","2010-11-29","LHR-VIE in Business. Arrived at 0430 so had to wait for the bmi boarding pass check to open then the Great British Lounge didn't open until 0510. Gate 76 boarding was a bit chaotic as no priority for business pax. Good tasty English breakfast onboard with warm breads and croissants and a very pleasant crew. The downside to the arrival is being parked at a remote stand and having to be bussed to the terminal.","","","Business Class","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alan Thompson","United Kingdom","2015-07-23","Booked a hand luggage only fare at short notice so it was pricey. Allocated a decent seat but amazed at charge of €26 to change it so didn't bother. Flight seemed to be full of families split up probably for the same reason. A ripoff. Flight was late, usual excuse of late arrival from a previous flight. Flight deck crew affable. Food and drink good and free, a bonus. Cabin attendants, an older purser up front a bit patronising. The two in economy were really going through the motions, no eye contact and perfunctory service. 1 drink served in a 2.5 hour flight. For the last hour the two at the back were eating Club Europe meals which I saw them bring from the front. This was BA2591 on 22 July. Not great.","A319","Solo Leisure","Economy","Bari to Gatwick","7.0","4.0","1.0","4.0","","3.0","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jeffrey Elledge","United States","2015-07-23","Flew to London Gatwick in Business Class, seats were quite comfortable. Reminded me of sleeping in berth on sailboat. Food was good and the staff were very nice and attentive. We had a long layover at Gatwick before flying easyJet to Inverness. Couldn't use the BA lounge after our flight, but understand that is not the case at Heathrow. Don't know why. We used rewards to fly Club World and enjoyed it. We have flown BA long haul several times and they have earned our return business.","Boeing 777","Couple Leisure","Business Class","Orlando to London","8.0","5.0","5.0","4.0","4.0","5.0","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","M Taylor","United Kingdom","2010-11-16","LHR-Amman in Economy. Baggage drop at LHR a waste of time took same as a check in queue. Discovered I had to pay £60 for my golf clubs on top of very expensive ticket and told this was common with other airlines. Seats on way out were pre booked extra legroom so decent and food okay. Food on return was disgusting. IFE a joke for such a long flight. To cap it all they managed to tear my golf bag and break one of my golf clubs. There is no customer service on this they palm you off to a third party insurer but the latter claim they haven't been sent the claim by bmi. So I have to follow up with bmi but discover you can't call bmi on such issues you have to write. Very strong feeling of being kicked into the long grass. Probably okay for short haul in the way easyjet is but I can't see a future for long haul low cost airlines at a high price unless you operate a monopoly/duopoly - which strangely enough appears to be the bmi model. Such a shame - it used to be a good airline.","","","Economy","","2.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Thorogood","United Kingdom","2010-10-11","Saturday evening flight from Vienna to LHR. Calm relaxed boarding and smiling welcome on board. A318 not full clean and comfortable with good seat width and adequate legroom for a two hour flight. No meal service in economy although served with a light sandwich and complimentary drinks - alcohol included. Cabin crew extremely polite and visible working hard and responding quickly to passengers requests.","","","Economy","","9.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","P McCarthy","United Kingdom","2010-09-27","BHD-LHR. Checked-in at the machines for the 1540 flight to find an hour delay reported so I went to the bar. This hour delay was put back an hour every so often. After two hours I was quickly given a £5 voucher for use in Belfast City Airport and the delay eventually showed as 2000. Thankfully this is a boring but good value airport to be stuck in. During this time announcements were made for various passengers presumably to sort out connections or be moved to any spare seats on other BMI departures which were ongoing. Finally at 2000 we did get a plane and get away. The crew explained they were not themselves delayed as they should have been making a flight at this time anyway; fair enough but reasonable empathy with passengers delayed over 4.5 hours is not too much to expect. The delay was down to two technical faulty aircraft and the pilot made a pious speech about customers understanding that safety came first. The plane was ok in terms of comfort though not too clean. This is also one of the handful of routes on which nothing is served free - BMI should re-assess this and move back to the levels of most European full service airlines. Crew fairly ambivalent and didn't know how much the things they were selling cost. Overall an average flight experience with a well below average delay and I won't rush back. Convenient for London.","","","Economy","","4.0","","","","","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Owain Cartledge","United Kingdom","2015-07-22","I had the misfortune to travel up to Newcastle on a hand-baggage only fare which, for some reason, doesn't entitle you to choose a seat. I was allocated seat 11A which had the tightest leg-room I have experienced, luckily it was only a short 50 min flight. These fares aren't cheap and BA seem to be focussing more on extracting as much money as possible rather than providing a good service which is a real shame.","A319","Business","Economy","London to Newcastle","4.0","1.0","3.0","2.0","","4.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Hawthorn","United Kingdom","2015-07-22","Day trip to Vienna, used BA Economy as their Business Class fares are a complete rip off on BA these days. Heathrow T3 departure experience is quite shoddy compared to T2 or main BA flights out of T5. Service onboard the flight was perfunctory at best, and staff seem to perform to a script - in some cases portray the feeling that because they wear a BA uniform they think they are so excellent - a sad fact is their standards are below several major European airlines. The Purser, CSD (or whichever grand title they give to cabin staff) on outbound flight spent a lot of time giggling in the galley like a 6 year old child, and then proceeded to make the PA announcements in the campest and most disrespectful tone of voice - again, this seemed to be done for the amusement of his fellow t-d's. As a oneworld Emerald (not with BA!), I stick with oneworld members, but Austrian offer a much better service and quality standard than BA.","A320","Business","Economy","LHR to VIE return","3.0","3.0","2.0","2.0","","2.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Gina Valdez","United States","2015-07-21","Let me just start off by saying that I'm an educator, and I have the patience of a saint. This being said, after my first flight with BA when my luggage stayed in Tampa and didn't make it to the UK until four days after I'd arrived, I stayed fairly calm. Mistakes are made. My flight had been canceled (which seems like commonplace at BA), and was re-booked after only three hours on the phone. When I ventured to take my trip home, I was notified via text message that my flight had been canceled yet again. After speaking to a calm man about my horrible experience thus far, he informed me of a customer care number that I could call and complain about my flight. Let's remember I'm a teacher, and I also payed $1,800 for this trip. That's an entire months pay just so we all know. I'm meant to leave tomorrow and still have not received confirmation via email. I cannot reach BA via telephone. I've not been given proper accommodations to resolve my dissatisfaction with BA. Needless to say I will never fly BA again.","","Solo Leisure","Economy","London Gatwick to Tampa International","1.0","1.0","3.0","2.0","4.0","1.0","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D Turner","United Kingdom","2010-09-26","LHR-CAI-LHR. Outbound the departure was some two hours late jeopardising LXR connection. Inbound one of the four toilets was out of use from boarding; it was one of the aft toilets and an announcement was made clearly requiring that all economy passengers (118 according to cabin staff) should use the remaining aft toilet. In view of the limited numbers in the forward cabin health and hygiene considerations and the desirability of not overloading the single aft toilet increasing the possibility of it too failing suggest that this was not a good decision.","","","Economy","","2.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Anne Budd","United Kingdom","2010-09-19","We booked BMI and Singapore Airlines to fly to Singapore and onward to Perth. Just been told BMI cancelled our morning flight from ABZ to Heathrow and they will deign to let us fly the day before at no extra cost for the flight. They have messed up our hotel bookings and Air Asia flights to Penang. We are receiving no compensation and are considerably out of pocket. Do not use BMI from regional airports if you are making onward international flights.","","","Economy","","","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Dan Ross","United Kingdom","2010-09-05","LHR-VIE. Booked via Austrian Airlines to VIE as part of a trip to Macedonia. 6am departure meant an early arrival at Heathrow. Had printed boarding passes so straight to fast bag drop which never lives up to its name with any airline. People in front had problems with excess overweight baggage children or groups trying to sit together. Eventually get to the desk and have my printed out boarding passes replaced with proper ones! Not much open at Heathrow and was worried about food onboard. At T1 the first shop you see open is a Costa and its likely to have a long queue. Walk deeper into the terminal and there is a Pret that was also open with no queue. Gate was miles away. Boarding was slightly later than anticipated but handled by rows. Comfortable seating onboard. Once airborne there is a drink run and food service - a hot egg cheese and tomato panini which would rank as one of the most tasteless meals I've had on an airline. Given that this was a 2 hr breakfast flight more could have been provided. I remember flying BMI from LHR to AMS and they served a full hot breakfast in 45m of flying time. Here there wasn't even a second drinks run. The crew seemed intent on clearing up before most people had even finished their breakfast! Crew were fairly robotic. The service aspect of flying seems to have departed this airline on its race to the bottom. Marginally better than my first easyJet flight.","","","Economy","","5.0","","","","","","","1.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Aadheer Warriar","United Kingdom","2015-07-21","The baggage check in took forever, it was 45-50min of standing in the queue. The flight looked good and well maintained 777. Inflight entertainment was good and updated to latest movies, documentaries, talk shows 5* for that. The seating space was just about good enough. Be careful of the head set it can get in the way and snap. The air conditioner was not up to the mark so it was warm in the cabin. The inflight food was extremely hot, in short it was burnt. The answer from the flight crew when someone asked for a second helping of 150ml coke can is that they needed to keep stock for the return flight. This was the first time in 12+yr of international travel of hearing this excuse.","Boeing 777-200","Couple Leisure","Economy","LHR-BOM","3.0","4.0","1.0","1.0","5.0","3.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Edwin Ng","Singapore","2015-07-21","Flight was decent. Have to say the seat was rather cramp. I'm 180cm, or 5 foot 9, sat at seat 32F. Inflight entertainment was alright, but do take note to always unplug the headset whenever you get out of your seat. It damages easily if it gets caught on something. I had to change 2 headsets because of that, because being in a aisle seat, you have to get off when someone wants to use the lavatory, thus remember to unplug it if you intend to get up from your seat. Service was alright. I requested for eye shades, and it came about 1hr later, crew must have forgotten about my request. I didn't pursue it as I thought I could just head to the back galley and request for them after my movie. In terms of food, it was appalling and greasy. Overall, I will not say never again, but given a choice, I'd look out for Singapore Airlines first, then the big 3 Gulf carriers. For the right price I'd do BA again, otherwise, there are better ways to suffer than that cramped seat","Boeing 777-300","Solo Leisure","Economy","London to Singapire","6.0","2.0","3.0","3.0","4.0","4.0","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","A Panah","United Kingdom","2010-08-29","LHR-IKA. Online check-in easy in London (not available in Tehran). Small seat-pitch on A321 and inflight entertainment only provided on overhead screens on a 6-hour flight. Food was tasty but small both ways. Return flight a disaster as due to the load and amount of baggage the plane was forced to land in Amsterdam to be refuelled delaying us by 2 hours. Overall a poor experience not worth the huge price paid.","","","Economy","","4.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David Draper","United Kingdom","2010-08-26","London to Baku. Normally good service but flight ruined by staff allowing people to drink own alcohol. Man behind me sick all over young lady and he just laughed -. man opposite constantly swearing (drunk again) even though young child just in front. Flight one of the most expensive in the world and food poor - offered 'meat or vegetable'! As no real competition expensive and second rate service.","","","Economy","","1.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","P Treanor","France","2010-08-19","Bordeaux to Manchester. Cabin staff okay ground staff surly and miserable. They need more training in customer care and being pleasant with the general public.","","","Economy","","3.0","","","","","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ken Lim","United Kingdom","2015-07-21","LHR to KUL. Bag drop off took much longer than expected especially as we had already checked and printed our boarding passes. Full plane left about 45 mins late. Food and drink better than expected, as was cabin crew service and seat comfort. Friendly and efficient service. I suspect the plane might have seen better days given that the entertainment system was ancient - no games, small screen compared with the likes of Singapore Airlines, Emirates etc. Some cost cutting evident - no menus, hot towels, metal cutlery - which is fine by me.  Would be happy to fly with them again.","Boeing 777-200","FamilyLeisure","Economy","London to Kuala Lumpur","7.0","4.0","4.0","4.0","3.0","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Sunder","United States","2015-07-20","Both flights on time, aircraft appeared to be well maintained. BA should be commended for retaining 9-abreat seating in the 777, legroom is adequate and adjustable headrest is a nice touch. AVOD was decent, with clear screen, though movie selection was not extensive. Catering was marginal on the outbound flight from Atlanta, with breakfast ""croissant"" being inedible, however, much better on the inbound flight from London. Cabin crew were professional, but utterly aloof, interacting with the passengers without the slightest hint of warmth. Not allowing seat selection until 24 hours prior to the flight (without paying extra) is a negative, in my opinion.","Boeing 777-200","Solo Leisure","Economy","ATL to LHR","7.0","4.0","2.0","3.0","4.0","3.0","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Sunder","United States","2015-07-20","Outbound flight to Athens was on time, but return flight delayed by almost 2 hours. Due to an equipment change the return was on a B767, and I was seated in the premium economy cabin, which was definitely more comfortable, and had the added benefit of AVOD, which is unavailable in the usual A320. I was pleasantly surprised to be served a warm meal on both sectors, which is more than I was expecting on an intra-European flight. Crew were professional, but not particularly helpful or engaging.","Boeing 767/Airbus A320","Solo Leisure","Premium Economy","London Heathrow to Athens","7.0","4.0","2.0","4.0","3.0","3.0","","3.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","F Husain","Singapore","2010-08-09","Flew bmi with 2 infants from London to Belfast after having traveled for more than 14 hours from Singapore. Missed flight connection due to security delays then had to wait 9 hours at London Heathrow. Onboard my toddler (2yrs old) was agitated and did not want to sit in his own seat - we asked for an extra child seat belt so that he could sit on our lap during take off. Was refused one and then upon insistence the stewardess threw one at him saying ""here it is - we don't have time to be mucking around with seat belts"". In any other airline especially in Asia you would never find such pure rudeness.","","","Economy","","","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","G Bemrose","Australia","2010-08-09","MAN-EDI. Simple snack and drink offered free and FA was apologetic that she ran over my foot with the trolley - no harm done. I like the seating ERJ145 has a single seat on one side and two on the other leather seats.","","","Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Brown","United Kingdom","2010-08-06","A handful of recent flights between London Heathrow and Glasgow with BMI. The new premium check-in area at LHR-T1 is a breeze to use sadly the check-in kiosks are not. The refurbished domestic lounge at Heathrow is comfortable and reasonably served for pre-flight refreshments. Glasgow's older lounge less so but it's functional enough. BMI staff generally friendly and helpful.","","","Economy","","10.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D Lee","Singapore","2010-07-26","Manchester-London-Berlin. BMI's checked luggage policy is annoying they won't through-check your bags if you've booked separate tickets with the airline! Nonetheless checked baggage from Manchester arrived 15 minutes after flight arrival in London straight to the BMI bag drop and no problems from there on (bags quickly offloaded upon arrival in Berlin they were practically ready after immigration!). Can't say much about the on-board service: for the Manchester-London leg it was short so services were minimum - complimentary sandwich and drink on London-Berlin leg once again service not amazing. This is a good enough airline if you're looking to do business travel or if you're in a hurry.","","","Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Peter Cartledge","United Kingdom","2010-07-17","London - Amman. Late again - this route's punctuality is not good. Food barely edible. In flight entertainment one programme fits all drop-down screens are just not acceptable. Cabin staff OK.","","","Economy","","5.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jeffrey Elledge","United States","2015-07-20","Flew to London Gatwick in Business Class, seats were quite comfortable. Reminded me of sleeping in berth on sailboat. Food was very good and the service staff were all very nice and attentive. We had a long layover at Gatwick before flying EasyJet to Inverness. Couldn't use the BA lounge after our flight, but understand that is not the case at Heathrow. Don't know why. We used rewards to fly Club World and really enjoyed. We have flown BA long haul several times and they have earned our return business.","Boeing 777","Couple Leisure","Business Class","Orlando to London","8.0","5.0","5.0","4.0","4.0","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ray","Australia","2015-07-20","I might have been in economy for service, food and seating, 8 abreast. No room to move. If you are over 80kg or 6', you're squashed completely. WC clean with paper towels. Adequate IFE. The difference between older crew on prior sectors and young cabin crew on this flight was stark. They were polite and totally wooden. On past sectors the older crew took the time to know you and, as a frequent flyer, even say thanks for choosing BA. Hung clothes returned crushed. The dinner was the same as Jet Airways domestic economy. Breakfast at 03.30 a bit of fruit, tepid tea, pastry and egg roll served out of alfoil. Club World is like a stretched Economy with a Business Class fare.","Boeing 777","Business","Business Class","Singapore to Sydney","3.0","2.0","1.0","1.0","2.0","3.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Nal","United Kingdom","2015-07-18","Concord lounge was more business class then first. Boarding smooth, aircraft clean. Didn't like the seat much, B777 the seat is closer to the windows then the A800 which is more preferable for me. Crew professional, no WIFI, just repeat that no WIFI, food selection limited as they had a 'catering issue'. If I booked and paid for First Class I shouldn't have to hear they had a catering issue. I had the sampler selection without the wine coupling. The portion were small so had to ask for more food from a la carte, overall the food was not fantastic. Saving grace has to be BA cabin crew very polite and attentive.","","Couple Leisure","First Class","LHR to IAD","6.0","4.0","5.0","3.0","4.0","4.0","","2.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","John MacKenzie","United Kingdom","2010-07-13","ABZ-LHR. Service excellent from ground and cabin staff however once again the 1520 service from Aberdeen to LHR was late - this time by an hour. I use this service about 5 times per year and it's always late due to problems at Heathrow.","","","Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Tony Locantro","Australia","2010-07-09","LHR to TXL return on A319. We found the seat pitch excellent staff cheerful free snacks an added bonus and the flight experience exceeded our expectations. The only downside was that at LHR we walked to Luthansa area only to be re-directed back to BMI. Perhaps it could be made clearer for those with LH tickets where the flight is operated by BMI. Nevertheless and outstanding service and the efficiency at TXL puts other airports to shame.","","","Economy","","9.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Paul Harvey","United Kingdom","2010-06-29","AMM-LHR Economy Class. Economy half full and on initial leg from Addis to Amman there were few passengers. Consequently service was good a drink then breakfast and frequent rounds of water / juice. Timekeeping good with a slightly ahead of time departure and 45 minutes ahead arrival. The inflight entertainment system showed its age and no sound could be heard in some rows of seats (is this one of the most frequent complaints from passengers?) The buses arrived at the plane promptly therefore there was little annoyance at not parking at a gate.","","","Economy","","9.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Pearson","United Kingdom","2010-06-28","LBA-OSL via BRU. LBA-BRU-LBA sectors with BMI and great value for money. Early morning flight but crew on the ball. Baggage checked to OSL as all flights booked on 1 ticket. Online checkin was fine and boarding card for BRU-OSL with SAS given at LBA baggage drop. Cabin attendant was friendly drinks and cheese roll complimentary. BRU-LBA was equally pleasant. Very tasty sandwich and nice wine again complimentary.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Darran Burr","United Kingdom","2015-07-17","Having read many reviews on here I was somewhat sceptical about flying Club World with BA, however, I was pleasantly surprised by the comfort, service and overall experience that we enjoyed on this 13 hour flight to Kuala Lumpur. We had front row seats 10A and 10B, 10A window seat is reverse facing and 10B is an aisle forward facing seat, the seats were very comfortable and we got a solid 8 hours sleep. We were concerned that seat 10B would get disturbance from the galley and washroom which were in front of it, however, this was not the case and would recommend this seat, it also has no one stepping over you to get out of their seat, seat 10A gives good privacy if needed by raising the divider, but you do have to step over the legs of the person in seat 11B to get out, not a huge problem but sometimes difficult when dark. Very attentive and cheery cabin crew, they maintained this good level of service for the full 13hour flight. The food was just about acceptable, champagne was offered pre take off and during flight, wine selections ok. I would be happy to travel BA Club World again on this 777-200 aircraft in seats 10AB or 10JK, but I do prefer the Upper Deck on the 747, sad will be the day they retire the good old Jumbo, I'm not a lover of the new A380.","Boeing 777-200","Couple Leisure","Business Class","LHR to KUL","8.0","4.0","5.0","3.0","4.0","4.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Charles Kemp","United Kingdom","2015-07-17","LHR-BKK-LHR. Started badly with all the Ryanairesque baggage warnings at Terminal 5. BA's low 23kg baggage allowance had me nervy. Seating offered less legroom than competitors and seat not very comfy. Outward food superb, best economy meal I've had in a long time. Return trip horrible. At check-in I was under 30kg but over the 23kg derisory BA limit. Was asked for £65 more but declined. When I quoted Thai Airways 30kg limit I was invited to buy a ticket with them. So I had to put on loads of clothes and dump a few cheap items to get my boarding pass. On the plane I had to sit next to a very fat man (not BAs fault) and the food was disgusting. Some rubber chicken with four strips of gravy-sodden potato wedges. No vegetables. Second meal only accompanied by tasteless square of sponge. No salad, yoghurt or other goodies. Between the 2 meals a goody box was given out with an oat bar and a few other bits which was nice. IFE had the smallest screen I have ever seen, and a poor choice of films. Return flight journey progress constantly broke down. Generally, a poor experience considering BA's prices. Will not be using BA again.","Boeing 747-400","Solo Leisure","Economy","London Heathrow to Bangkok","2.0","1.0","2.0","3.0","1.0","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Wilson","United Kingdom","2015-07-17","LHR-NCL-LHR economy on newly refitted Airbus narrowbody. The seats have so little legroom, it has the feeling of a budget airline (far from budget prices!) but OK for a short flight. The problem is this seat configuration is used throughout Europe and it's possible to be in such cramped conditions for a longer flight. Upgrading to business isn't a solution as there's no extra legroom on these planes. Have flown both Swiss and Norwegian in the past few weeks as well. Both had more legroom. Would recommend Norwegian (great airline - cheap, comfy, free wifi) but not Swiss (dreadful customer service). BA cabin staff continue to be very mixed : some attentive, polite and helpful. Others are downright rude (as one was on this flight) Overall, BA can be great, but sometimes not so much.","","Couple Leisure","Economy","LHR to NCL","5.0","2.0","3.0","3.0","","4.0","","3.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Mark Hunter","United Kingdom","2010-06-25","London-Bishkek return in business. Outbound leg was largely unremarkable on an old but clean 757 with seats of variable recline. Food and wine was fine (but unable to chill white winE). Inbound a disaster. 12 hour delay was not communicated to us by either e-mail or mobile phone. Substitute plane had no business class and 10 days later have had no response from BMI following their invitation for us to contact customer relations. They do not allow you to speak to a person (despite the contact details on the webpage) and response to letters and e- mails is 'at least 4 weeks as they are still behind dealing with volcanic ash issues'. All in all little evidence of customer care when things are not going well.","","","Business Class","","2.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Norman Mitchell","United Kingdom","2010-06-21","RUH-LHR – excellent in-flight service on their only A330 was let down by ground services upon arrival at LHR. We pulled up at the Gate on schedule and were held on board whilst someone was located to chock the wheels. Then someone had to be found to operate the airbridge. Once that was done we disembarked to get no further than the top of the airbridge as the door leading into the Terminal was locked. Another delay then ensued whilst someone was located to unlock the door. And so onto the bmi Arrivals Lounge. There is no longer lift access to this Lounge and so flights of stairs need to be encountered – not too good if you have luggage. Once inside we were informed that towels for the showers had not been delivered and another 30 mins passed before they arrived. Meanwhile the Internet was down – this appears a regular problem according to the comments within the Visitors Book","","","Business Class","","5.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Paul Harvey","United Kingdom","2010-06-16","LHR-DAM Business Class. The slightly aging A320 was full in economy and half-full in business class hence service was very good up front. Service was attentive but they forgot tea and coffee (ostensibly because the machine was broken) until reminded. There was a choice of films to watch but being an old plane it was not “on-demand” screen definition was poor and suffered from reflected light. The four course menu offered Business class passengers a good choice of dishes of very reasonable quality. All passengers shared the same coach to the airport terminal and there did not seem to be any priority given to business luggage.","","","Business Class","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2015-07-16","Recently flew BA from LHR to ORD, 64A, Upper Deck in Club World. Excellent experience with great service and a good food selection too. The crew were professional and very attentive but the ration of crew to passengers hels as there are only 20 seats on the upper deck with two dedicated crew. The seat was comfortable with plenty of room and storage under the windows was a great help too. The inflight entertainment was OK but the selection was very limited compared to what it used to be, BA could do more to add a much wider variety to its film selection, otherwise a great flight.","Boeing 747-400","Solo Leisure","Business Class","London Heathrow to Chicago O'Hare","10.0","5.0","5.0","5.0","3.0","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2015-07-16","Flew First Class 2A from Chicago to London, easy boarding and excellent service provided at all times by the cabin crew in First Class. The food was excellent and a good selection available too. Breakfast was good with a nice selection with plenty of organge juice and tea which came in a pot which was a lovely touch. If you are flying British Airways and connecting from an American Airlines domestic flight do note that you can now transfer from T3 to T5 at Chicago airside by shuttle bus which runs every 30 mins thus avoiding the security lines in T5, this applies only to BA Passengers tranferring from an American Airlines or American Eagle flight to a British Airways flight.","Boeing 747-400","Solo Leisure","First Class","ORD to LHR","10.0","5.0","5.0","5.0","3.0","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Pauline James","United States","2015-07-15","I was amazed that this airline charges extra to book a seat in advance. I have never seen that on any of the non-discount carriers, especially in business class. When I pay for a business seat I expect that seat section will be free and I won't be charged for another $147. The b-class is not uncomfortable, just configured weirdly, with little storage space near the seat. The FAs have to constantly lean over the person in the aisle to get to the person at the window, which is annoying and probably makes extra work for them. The food was flat out lousy-it looked like bad microwave fare. The service was OK, nothing special. Although I wasn't going to watch any in-flight entertainment, I did check it out. Pretty meager selection. If given a choice, I don't think I will fly BA after this trip is over.","Boeing 747","Solo Leisure","Business Class","Vancouver Canada to London","4.0","2.0","3.0","1.0","1.0","3.0","","2.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","D MacDonald","United Kingdom","2010-06-13","Glasgow - Heathrow - Glasgow Premium Economy. This means access to lounge seating at front of plane and free food and drinks. Crew polite served quickly. Revamped lounge at Heathrow is nice with a better selection of food than before although it would be nice to be able to get something more substantial such as soup or salads. Every time I fly with BMI its the same selection of sandwiches cheese or beef and horseradish. A bit of variety would be nice.","","","Premium Economy","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","S Mason","United Kingdom","2010-06-13","8th June. Low cloud at Belfast City Airport meant delays to flights. Communication to customers extremely poor. Had to rebook ongoing flight for next day. BM would not rebook for next day stating the flight would go that night but might be from the International Airport flight did leave over three hours late so had to pay for night in Heathrow Hotel. No help given as to where bags would be on arrival at Heathrow. Was sent from Term 1 to Term 3 where nobody was available had to wait until next day and staff were unhelpful. Eventually at 4pm on Wednesday 9th was informed bags were in Heathrow.","","","Economy","","1.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","James Short","United Kingdom","2010-06-07","LHR-BHD-LHR out Business fast check-in at LHR and use of the lounge. Seats in front of plane good service short flight of 55mins. Return in Economy again fast check-in good service on board.","","","Business Class","","8.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Peter Thackray","United Kingdom","2010-05-26","MAN-LHR-BEY. Flight from Manchester was fine left early and arrived early in Heathrow. The flight to Beruit was delayed due to the large number of passengers who believe that ""1 small piece of hand luggage"" does not apply to them. BMI did try to get some of these checked-in but the flight was full as too was the hold. The flight was going on to Khartoum. A321 had seatback entertainment which offered a reasonable choice and comfort for a 5+ hour flght was okay. If you are flying on this route try to get on the plane as soon as possible to utilize the overhead lockers.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Robert Borman","United States","2015-07-15","First leg CAI-LHR was on time, flight crew was pleasant, but the seating was very cramped and legroom almost non-existent. The second leg LHR-JFK wasn't much different with helpful crew but horrible seating space. My knees were pressed against the seat in front of me constantly and had to relieve them one at a time. It used to be a flagship carrier but now it's not much better than a budget airline. Will do my best to avoid.","A321 / Boeing 747-400","Solo Leisure","Economy","CAI to JFK via LHR","1.0","1.0","5.0","3.0","4.0","5.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Reeves","United Kingdom","2015-07-14","Travelled in party of four with prebooked seating 4 abreast outbound, 2 abreast inbound. Cabin clean, well presented and tidy with good welcome. Not a full flight but approx 80% loading. The level of service from cabin staff was excellent. Service got underway quickly with full choice of menu and drinks available. Good, clear and short information from flight deck. Toilets were clean and tidy throughout flight. Lights dimmed two and a half hours into flight to allow rest with water rounds taking place by cabin crew. Good English breakfast served 1.5 hours out of JNB. Return flight good with attentive cabin staff and quiet cabin enabling some sleep. Food did not seem to be of such a good standard on this leg. BA on these flights provided excellent service and we were impressed. TV screens a little too small.","Boeing 747- 400","FamilyLeisure","Economy","LHR to JNB","8.0","3.0","5.0","4.0","3.0","4.0","","5.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","Rob Butler","United Kingdom","2010-05-24","LHR-Cairo and return in Business. Excellent lounge now at LHR with decent hot breakfast and great staff. Sadly this route now has a pretty old A321 with 2x2 seating. Seats only have slight recline but not a major problem given the daylight timing of the flights. Meals fine with good service. IFE ancient - clunky screen with poor resolution; remote control reminiscent of the 80s - and nothing to tell you how to get to AVOD (don't watch the films on the setting showing a film camera where you have to watch at time of their choosing instead click past the audio channel and you'll find on-demand).","","","Business Class","","7.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","J Jensen","Denmark","2010-05-16","Berlin Tegel to Heathrow Business Class. Check in was quick at the Star Gold counter (Lufthansa first class) the lounge (Lufthansa Senator) OK but you have to pay for internet access. Security check at gate incredibly slow but that is more an airport than airline issue. 20 people in business class. Hot meal with choice between two options. No trolleys in the cabin everything carried to the passengers one by one. But with only one cabin attendant in the business cabin it made the service quite slow. Most people had finished their food before drinks were served. Food not quite business class level but OK. Baggage delivery at Heathrow quick and the priority bags were first up. All in all not bad but needs a bit more for being business class. On the flip side the price was half of BA club.","","","Business Class","","6.0","","","","","","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David Gordon","Denmark","2010-05-12","LHR-VIE early morning flight. This flight used to be run by Austrian Airlines and the switch to BMI is a pity. No business check in open before 0500 (flight departs 0605). Only two check in clerks for a long and growing queue: better organised and staffed check in is needed. Flight service was fair but the safety announcement was at a volume that was close to the threshold of pain for hearing. VIE to Baku was with Austrian and excellent service. Not all subsidiary parts of Lufthansa are equal and this is making me look at alternative possibilities for my next London - Baku trip.","","","Business Class","","4.0","","","","","","","1.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","David Worcester","United Kingdom","2010-05-11","LHR-CAI-LHR Business class. The Lounge now serves porridge and hot bacon or omelette rolls together with fruit and cereals and pastries. Our gate was 5b so very close to the lounge. As we were travelling in Business we were allowed to jump the queue and boarded quickly. Seats 1D and 1F drinks towels menus and newspapers before departure. After take off brunch orders taken. Excellent service. Quick disembarkation. Return trip-easy check in lounge ok alcohol free easy boarding. Full business cabin service good but very slow. We were in row 1 and there was an hour between getting our mains and those in the last business row 8. Crew worked hard. Long walk to immigration only 1 Iris machine but at least after a 6 minute wait for the first bag our priority bag arrived within 1 minute. Good service but a tad slow but excellent hardworking crew.","","","Business Class","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Dalgleish","United Kingdom","2015-07-14","BA is getting more like a budget airline every time I fly. I now have to pay £15 to choose a seat when I book in and then wait an unreasonable time to board. Fast track were called forward first and about 80% of the passengers went that way. When I finally got to the front I asked if all the fast track were fast track and was told ""no but we are not allowed to make them go to the general boarding queue"" so what is the point. Easyjet and Norwegian are far better than BA for short haul and any Middle East airline for long haul. Try harder BA please!","A321","Business","Economy","Heathrow to Brussels","3.0","3.0","3.0","4.0","","1.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Benjamin Bar ","Israel","2015-07-13","Flight on time, nice crew on the plane, very comfortable seat and great food. Snacks and beverages served during my 6 hour flight. The entertainment system screen was big, but with not a lot of TV shows and movies. Everything was perfect, even the arrival was great.","A320","Solo Leisure","Business Class","Tel Aviv to London LHR","9.0","5.0","5.0","5.0","4.0","5.0","","4.0","1"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","A Carleton","United Kingdom","2010-05-08","LHR-ABZ. Check-in at London was slow only one desk open for fast bag drop with around 25 people queuing. Despite this there were 6 or 7 BMI staff chatting away at the side not trying to open any of the other desks to speed up the process. Eventually one extra minion appeared but seemed to be on a go-slow. On the flight the cabin attendant was efficient if not particularly friendly. The plane was in good condition with comfortable seats and not too crowded. BMI need to improve on the check-in front before I would consider spending my own money on their flights.","","","Economy","","5.0","","","","","","","4.0","0"
"bmi-british-midland-international","/airline-reviews/bmi-british-midland-international","bmi British Midland Airways customer review","M Simons","United Kingdom","2010-04-19","LHR-TXL-LHR. Online check in not working was advised to check in at airport with Lufthansa (originally booked via LH). Tried to check in at LH (zone K) but was told not possible and to go to BMI (zone A). Eight desks but only one agent. After waiting an age I asked if my LH silver status would allow me to check in at biz class and was advised this would be fine. At business a very surly agent advised only gold cards could check in and demanded to know who had sent me there and I should go back to the economy line. I stated it was one of their own employees I had not noted her name and that I would not be going back! At that point she very grumpily allowed my colleague and I to check in. Flight comfortable with middle seat left free. The food was a cheese roll with no alternative - I have a cheese allergy so was out of luck. Flight back check in much friendlier with no questions asked when I used my silver card to check in at the business class desk and the agent making a point of keeping the middle seat free for us. Cheese roll again going back. Flight landed on time and bags off very quickly.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alan Spencer","United Kingdom","2015-07-13","The booking of our flights was straightforward. However, when we have paid to sit next to each other, and paid for the opportunity to book seats in advance, you would expect the seating plan for the aircraft to clearly show where all the toilets and galleys are so that as the paying customer we would have a choice as to whether to is near them particularly on a long haul flight, on this occasion British Airways failed miserably. The plane was new and the seats were comfortable and spacious enough, not the upper deck in ecconomy. However being seated next to the toilets was not the best location, particularly as we had pre booked the seats online. The service was excellent and the staff helpful and happy to be there. The gluten free meals that we ordered were provided although the breakfast could have been more substantial especially after an 11 hour flight. All in all a stress free journey which was comfortable.","A380","Couple Leisure","Economy","LHR to LAX","8.0","4.0","5.0","4.0","5.0","5.0","5.0","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ray","Australia","2015-07-12","Check in at First counter by a scruffy guy who wouldn't check my bag through on a connection. The ground crew were ordinary on First check in (nothing special) and in the lounge. Unable to answer if there was an arrivals lounge at Changi and just not interested in passengers (sorry customer) compared with comparable Qantas products. Managed to get upstairs at the last minute on BA11 (10/7). Excellent cabin crew. Couldn't have been more different than on any other sector on this trip. Interesting and interested. They couldn't understand the lack of through bag at Singapore. Good food, clean cabin, uncomfortable and dated seat so didn't sleep much. This cabin crew probably don't go on to Sydney. Shame because they were excellent.","Boeing 747-400","Business","Business Class","London to Singapore","4.0","1.0","5.0","4.0","1.0","1.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Duffus","Thailand","2015-07-12","Having encouraged passengers to check-in online and save it staff time and money, what does BA do? It reduces the number of staff for bag drop to the barest minimum. Business class bag drop at 08:30 at Heathrow had mostly empty desks and a queue resulting in a quite unacceptable wait of more than 15 minutes. Then having raced through security, there was the almost inevitable flight delay, only this time the 40-minute delay to the incoming aircraft was a result, we were told, of someone forgetting to tow the plane on to the stand from another part of the airport! With flights taking off to the west, there was yet another 20 minutes delay during taxiing. Only crisps or a couple of sweet biscuits were offered along with drinks. Sadly the gap between the national airline and budget carriers just gets closer all the time.","A320","Solo Leisure","Economy","LHR to EDI","3.0","2.0","4.0","1.0","","1.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Leslie Percy","United Kingdom","2015-07-12","BA2678, LGW-DBV, 16/06/15, return BA2679, DBV-LGW, 27/06/15. Baggage drop very fast at the BA check in. Then had to wait 10 minutes for the the express sercurity to open didnt open at 5.30 am as stated. The lounge at Gatwick excellent, good selection of food and drinks. Priority boarding very good. The flight out very good, nothing was too much trouble for the cabin crew. On the return again fast check in, then queued for 20 minutes to get through customs (no fast check in) once through went to the lounge - ok but not as good as Gatwick. Priority boarding poor at Dubrovnik, all put on a bus to be taken to the aircraft. Cabin crew not as freindly on the return journey. Both flights about on time. The only complaint is the club europe seating, you pay a lot more for theese seats, but the legroom is the same as economy leg room. Come on BA put it back to 34 inches as you are just giving more buisness to Easyjet and Ryanair.","A319/A320","Couple Leisure","Business Class","Gatwick to Dubrovnik","8.0","4.0","4.0","5.0","","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ali Nike","United Kingdom","2015-07-12","Overall the journey was good. The breakfast was okay, we were served sandwiches which weren't that appetizing. The cabin had recently been refurbished, it was very clean and new with mood lighting. Screens coming down from the ceiling provided us with a moving map. Overall a good flight.","A321","FamilyLeisure","Economy","LHR to Hamburg ","9.0","5.0","5.0","4.0","1.0","4.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Hillsmith","United Kingdom","2015-07-11","If I could give it a Zero I would. From the moment we checked flight departure time and were incorrectly informed resulting in waiting to board for over 3 hours, to the incorrect arrival time as stated on the IFE screen. A 12 hour flight with only 1 main meal plus a snack served - without any drinks. Their idea of an Asian vegetarian meal is grilled vegetables and rice, drinks only served when the staff were either not sleeping or chatting away. Very uncomfortable hard seat, aisles so small that most passengers had their legs stuck out in the aisles and finally finishing with nearly an hour getting thru customs to then having to wait 20 minutes for my luggage. Can you please get off your backsides BA, and fly economy with Singapore Airlines as they still realize it's human beings they are transporting.","","Business","Economy","Shanghai to London Heathrow","1.0","1.0","1.0","1.0","3.0","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Blades","Australia","2015-07-10","BA staff were excellent from the start to the finish. Service onboard was friendly, professional, and helpful. My wife left her handbag on board the plane when we arrived at Heathrow, and the BA flight attendant personally travelled from Terminal 3 to Terminal 5 to hand deliver it back to her. If you know the huge distance between terminal 3 and 5 at Heathrow, you'll know just how much effort the flight attendant put in to returning the handbag. That exceptional level of customer service is almost unheard of these days, so BA get a 100% customer care rating from my wife and I. Snacks were good given it was only a bit over 3 hours flying time. Aircraft was clean, however the only negative was the Business Class seats, in fact the tiny cramped seats was the only thing that BA should really change as it sort of killed an otherwise perfect journey. They were standard Economy Class seats cramped in tight so your knees were pressing into the seat in front. To convert these to Business Class seats all they did was put a fancy clip-in style armrest to make the row configuration 2 seats instead of 3.","A320","FamilyLeisure","Business Class","Helsinki to London","9.0","1.0","5.0","5.0","","5.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Powell","United States","2015-07-09","Overall, it was good. The flight attendants were friendly and helpful. The seat were fairly comfortable with plenty of storage space on the sides. The food and entertainment were fine. My husband's screen would not work at first, but the flight attendant fixed it in a few minutes. The cabin was clean. One of the seats did have a broken piece of plastic where the cup holder was. It could have pinched or cut someone. We were happy with the flights.","Boeing 747-400","Couple Leisure","Premium Economy","Chicago to Paris via London","7.0","4.0","5.0","4.0","5.0","3.0","4.0","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Ray","Australia","2015-07-09","Same tired plane back to London. Ground and cabin staff were friendly, pleasant and helpful. A first on this series of flights. Flew on the same plane on the way from LHR to IST (see other recent reviews). Moved to row 1 for more space. Still sub-standard and why, why put economy seats in business class? Lounge was crammed and noisy pre-flight. I joined Star Alliance as a Gold Member so at least got to see the Miles and Smiles lounge. BA, look around don't rest on last century's efforts. I've flown BA First but just wouldn't any more. Responding to Skytrax reviews may just help increase profits. I must say, apart from the cheery crew on BA 677, the polite but totally disinterested service (when it exists) and old, cramped cabins will be my memory of this business trip.","Boeing 767","Business","Business Class","Istanbul to London","3.0","1.0","4.0","1.0","1.0","3.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Nesbitt","Thailand","2015-07-09","All I can say is mediocre. Having flown this route with other airlines in business class, I believe I have been spoilt. The British Airways product is old and just adequate. TV screen small and poor quality, food okay but nothing more, seating poor. The one highlight was quality of service from the crew. I had nothing to actually complain about, but nothing to make me want to use this product again.","Boeing 777","Business","Business Class","Bangkok to London","5.0","2.0","4.0","3.0","2.0","4.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ash Aryan","Ireland","2015-07-08","I have been flying between Dublin and London once every 2 weeks on average since the beginning of the year, and I have regularly used British Airways at the beginning. However, I have found their new policy of asking for £15 for seat selection (even at check-in) really annoying, unnecessary and insulting to loyal customers. Fair enough if they want to charge for pre-booking of seats, but at least they should allow selection at check-in time in line with their direct competitors on the same route (Aer Lingus). I have also found the service (food, drinks etc) extremely poor for the fare charged, even for the short sector. If they continue their money-grabbing policy I will definitely and happily give more of my business to Aer Lingus and Cityjet which operate the same route and seem to not treat their customers as infinite cash cows.","E170","Business","First Class","Dublin to London City","3.0","2.0","1.0","1.0","","2.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ray","Australia","2015-07-07","Uncomfortable, serviceless, low class. I had low expectations and they weren't met. Club World has gone from leading to lagging. Cramped pods (8 seats across when others have 6), and a tired old plane. I usually fly in an aisle seat but know better on BA, so was in a window seat. The passenger next to me was repeatedly woken as food was handed over or spilt on him. After the service the polite cabin crew disappeared. Only one bottle of water all flight. The food was tasteless, overcooked and the presentation with fast food condiments reminded me of fast food chain. At the price this is the worst product in the skies. Seat was broken and IFE clunky. Being used to CX, QF, SIA, Finnair, Air Tahiti Nui, AA, Lan Chile and more, I hesitate to call it business class because it isn't.","Boeing 777","Business","Business Class","Sydney to Singapore","2.0","2.0","2.0","2.0","3.0","2.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ray","Australia","2015-07-07","Expected Club world got Club Europe - the same as Economy on any decent airline. Food was okay, plied with alcohol if you wanted it. Must be the oldest aircraft in the fleet. No IFE other than a 24"" screen for the cabin. Was told by the ground crew that my qualifying international cabin bag needed to be checked in, not happy. It's been on international and domestic roll aboard other than on a turboprop. My colleague had the same. Officious and uncalled for. Exactly the same cabin bags were rolled aboard 4 days later on the return flight. Seats were economy class and cramped with little recline and less pitch than economy on many airlines. Why pay for Club Europe business class when you don't get it?","Boeing 767","Business","Business Class","London to Istanbul","1.0","1.0","3.0","2.0","","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ray","Australia","2015-07-07","I managed to switch to upstairs on the 744, so happy as it is a quiet space. Seat 64A footstool was broken, so the night was uncomfortable. We left Singapore around midnight and got into LHR at 0441hrs, so sleep was intermittent as I tried to adjust the seat to compensate. Food out of Singapore was okay but still lacking. One pleasant attendant, one grumpy. No Fast Track on landing because we got in early, so queue with coach tours. I'm stuck on British Airways this trip but won't be booking by choice again.","Boeing 747-400","Business","Business Class","Singapore to London","2.0","1.0","3.0","2.0","","2.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Angela Chadwick","United Kingdom","2015-07-06","Adult meals ran out, just sausage and potato left, no children's meals available! Return flight delayed by 7 hours as plane was not in a safe condition. Scheduled flight at 8pm departed at 3.30am! They had to fly one in to Orlando all the way from Cardiff - a bad joke. No children's meals available. ","","FamilyLeisure","Economy","London Gatwick to Orlando MCO","3.0","3.0","2.0","1.0","5.0","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ben Millard","United Kingdom","2015-07-06","Very good all business class flight, only issue experienced was the slow bag delivery upon arrival in JFK. Food exceptional and service provided was good. The seats were full flat. Ipad provided for inflight entertainment, with several films, tv shows etc. A good flight albeit a little expensive.","A318","Solo Leisure","Business Class","LCY to JFK via Shannon","10.0","5.0","5.0","5.0","5.0","5.0","5.0","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ronald Pinto","United Kingdom","2015-07-05","Once British Airways review their seating facilities, I will use the airline again. The seats are so cramped and when the passenger in front decided to recline his seat that was it, no matter how much I asked him to recline back, he would not do it. Only when the food arrived did he move his seat - and to add insult to injury the food tasted vile, and ended up eating the bread roll only. I will use BA now as a last option.","","Business","Economy","London Heathrow to Dubai","1.0","1.0","1.0","1.0","1.0","2.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Geraldine Marshall","United Kingdom","2015-07-05","Flew back 30 June, LGW-MCO flight delayed at Gatwick for 8 hours. Got told at 13.55 when flight was supposed to leave that there was a technical fault and they were bringing in a new aircraft from Cardiff, told to report back at 15.15 to be told that still not here and to report back later and given £10 voucher. Told we would take off at 17.15 Come 17.15 got told they needed to try and get a crew. Did not depart until after 9pm. It was our tenth wedding anniversary not one member of staff said anything (I spoke with back duty office the day before and was told they would arrange a glass of champagne inflight). Boarded aircraft which was a very old 777, no champagne, no duty free and no kids packs. My IFE had to be rebooted.","Boeing 777","FamilyLeisure","Economy","Gatwick to Orlando","1.0","1.0","2.0","1.0","1.0","1.0","1.0","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rodder","United Kingdom","2015-07-04","I was pleased to see that British Airways now uses 'proper' gates at Terminal 3 Heathrow, compared to the previous bus boarding scrum. The boarding was organised, the crew friendly and the onboard service good. We were served a tasty ham and cheese croissant with drinks, the flight departed and arrived on time and bags arrived quickly. The seat wasn't very comfortable but all in all, very good!","A320","Solo Leisure","Economy","Heathrow to Warsaw","10.0","3.0","5.0","4.0","","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jenny Phan","United States","2015-07-04","This was my first time with British Airways. I was disappointed in the amount of seat/leg room compared to some other airlines I've traveled with. I was also surprised that on longer European flights London to Istanbul for example which I traveled) there was no TV when the flight is as long or longer than flights in Asia from country-to-country which have TV/entertainment system. The universal entertainment system was broken too and the sound wasn't working. The service button to call an attendant was broken too. A stewardess on this particular flight from JFK to LHR (BA1511 on June 19, 2015) was so rude to my daughter. My daughter is unable to eat dairy and both food options on the plane included dairy. My daughter asked nicely if there was any non-dairy options and the stewardess, takes the food from my daughter’s tray and says “I guess you’re just going to have to eat that salad.” It wasn’t what she said that bothered me, it was the way she said it. She didn’t offer pretzels or non-dairy snacks or anything. This was my first experience with British Airways, and I was disappointed. It wasn’t until my flight back home that I felt a bit better. On my ride back with British Airways, not this flight in specific (from LHR to LAS), I encountered a steward who was very pleasant, polite and very professional. ","","FamilyLeisure","Economy","JFK to TAV via LHR","5.0","2.0","1.0","2.0","2.0","3.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Benedict Hung","Canada","2015-07-04","As a frequent flyer on various airlines, British Airways is by far the worst I have experienced. Substandard customer service even before the flight. My original plan was to fly from Toronto to Rome via London on July 2nd. Three tickets were purchased and confirmed in March. Two weeks before departure, an email was sent to me altering my flight from London to Rome. I called and waited on the service hotline - I was able to get myself on one flight and my parents on another. The rep refused to try to put me together with my parents. Less than 48 hours before departure my rescheduled flight was rerouted to Naples. The agent told me all extra travel expenses would be my own. On the day of departure I got my flight from Gatwick to Rome after rushing from Heathrow. I was told initially the flight was rerouted to Naples and just before departure this reverted back to a direct flight to Rome - very confusing communication. I arrived in Rome to discover my parents flight was delayed for four hours. With more BA flights arriving into the terminal, the service desk was closed before my flight even arrived. There are no BA reps anywhere to seek assistance.","","FamilyLeisure","Economy","Toronto to Rome via London","1.0","2.0","3.0","1.0","2.0","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","JinDao Zhou","Singapore","2015-07-03","My family and I flew from Rotterdam to London on 26th of June, and it's our first time traveling with BA. We chose it as we thought this airlines would be better than budget airlines with constant delays. We were very wrong. We arrived at the airport on time and sat down to wait. BA announced flight delays due to ""technical"" error for 1.5 hours before finally announcing that the flight was cancelled. We were given no explanation except for one phrase ""technical fault"". We were then unceremoniously sent back to queue in line to be rescheduled. We waited another 45 mins and was then transferred to a 7.20pm flight (original was 1.05pm). We were denied all chances to board an earlier one at 4pm. We did not complain or gave BA any trouble. We followed procedures and applied for compensation online. Their reply was simply a sorry and they denied all responsibilities.","","FamilyLeisure","Economy","Rotterdam to London","1.0","1.0","1.0","","","3.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Duffus","Thailand","2015-07-03","Returning from Chicago to Berlin, the overall flight experience was no better than the outward sectors a week earlier. I opted to skip dinner and instead have breakfast since the flight landed around 10:00. Breakfast was a hard slab of cake with one drink - a total disgrace! Once again the cabin was too warm and I saw no passengers using their blankets. The Berlin flight ex-LHR was delayed, initially due to the usual ""late incoming aircraft"" excuse, and then to a broken APU. So no air was being pumped in to the cabin and the engines could not be started! For some reason it then took half an hour to locate one that did actually work. Meanwhile on one of the hottest days of the year we waited on board in increasingly sauna-like conditions. The captain kept us informed and then made up a bit if time, although we still landed 35 minutes late.","B777-300 / A319","Solo Leisure","Economy","Chicago to Berlin via London Heathrow","2.0","1.0","2.0","1.0","3.0","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Rodriguez","Hong Kong","2015-07-02","My experience chimes with the general consensus on the Club World service LHR-JFK. Cabin, seats and fittings are showing their age and look rather shabby by this point. Not too clean, red wine spills on my foot rest when I boarded. Tiny screen and IFE looked dated, not great entertainment selection. The food quality was good but service from cabin crew was rather indifferent with little attempt to make it a special dining experience. Nuts and chocolates served in packets, not bowls. Not attentive over providing drinks refills or water. I wasnt offered all of the items listed on the menu - where did my fruit and cheese platter go? Had to ask for coffee/tea refills after the meal. Brewed coffee only - no fresh lattes/cappuccinos. Was not offered disgestifs after the meal. Cabin crew disappeared after the meal. Self service snacks in the galley were economy quality (apart from some nice rose champagne). Just not a luxury or experience! Felt like I was in economy but with more space and food.","","Solo Leisure","Business Class","LHR to JFK  ","6.0","3.0","3.0","4.0","2.0","4.0","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lee Bailey","United Kingdom","2015-07-01","On this occasion my partner and I experienced a 3.5 hour delay with BA. There was no communication at the airport, nothing until we got onto the plane where the captain told us delays were due to a bag that had not been checked in correctly at Heathrow. Because of the delay when the plane finally arrived it had no water on board and was not permitted to fill up at our destination. This meant disgusting toilets because of no flush and no warm drinks on board. We were sat on the runway for an hour because the engines would not start. We had no aircon for 40 mins. When we finally got back to Heathrow the captain told us that he was sorry for the issues.","","Couple Leisure","Economy","Heathrow to Ibiza","1.0","4.0","3.0","1.0","","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Christopher Neep","United Kingdom","2015-07-01","Boarding well organised and efficient. Seated in World Traveller on the upper deck. 2x4x2 on this deck is preferable to the 3x4x3 on the lower deck. Flight attendants welcome customers on board and service was friendly and professional. Seat fairly comfortable. Legroom standard for economy. IFE excellent; a huge range of entertainment options. The disappointment was lunch. The chicken casserole was basically a few pieces of chicken swimming in oil with a few vegetables. Very poor. Afternoon tea, on the other hand, was nice. ","A380","Solo Leisure","Economy","London to Los Angesles","8.0","4.0","5.0","3.0","5.0","4.0","4.0","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Felix Maltchinski","Canada","2015-06-30","YUL to FCO and BCN to YUL. PTV on each for e long haul planes, entertainment did the job and it was activated when I boarded the aircraft. The food was ok except on the return flight from London to Montreal where the chicken was dry. No flight delays on outbound journey but 3 hour delay on the return flight where the aircraft has to be changed due to the mechanical problem. ","Boeing 777-200","FamilyLeisure","Economy","YUL to FCO via LHR","8.0","4.0","4.0","3.0","3.0","4.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Heather Worthington","United Kingdom","2015-06-29","Our night flight was delayed by nearly an hour; not the fault of the airline but a contributory factor to our disappointment with BA on this flight (17th June 2015). We paid extra for our Premium Economy tickets, then extra again to reserve seats, and past experience with BA and with equivalent seats/service on Virgin Atlantic had led us to expect value for money and some small rewards for the extra costs. Not this flight, however, where the only real benefit appeared to be a small amount of extra legroom. We were last to board after First, Business and Economy. Where customers in Premium Economy used to be greeted with the choice of a glass of fizz or orange juice, now it is water or juice. Once we had taken off, drinks were served; fine, but when the steward came to collect the empty glass/bottle, he knocked the glass onto the floor, where it broke - the staff were all rushed and seemed to be short on numbers perhaps? I was made to feel that the breakage was my fault! Dinner did not arrive until after 11pm, by which time I had rather lost interest, as had my partner. So far, our extra costs had bought us extra leg room and one glass of wine (I was not offered a second, possibly because of my crime of causing the steward to break a glass). Overnight, by contrast to other night flights, the lights were never fully dimmed; there were no offers of water/orange juice to prevent dehydration. The promised (on the menu card) morning 'light snack' and coffee/tea/fruit juice was a hastily delivered piece of dried-up cake and a weak coffee - no mention of fruit juice. I couldn't really see what my extra costs were getting me that those in Economy had for less - the extra leg room was rather negated by the passenger in front's fully reclined seat. I will not, if at all possible, be travelling with BA again. It left a rather sour taste at the end of our holiday.","","Couple Leisure","Premium Economy","Washington DC to Heathrow","3.0","3.0","2.0","2.0","3.0","3.0","3.0","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Duffus","Thailand","2015-06-28","Check in at Tegel was a disaster and ludicrously (for it has a lot of BA flights) I was told there are no BA staff at that airport to sort out problems. 100 minutes prior to departure, 2 check in desks were open - 1 business, 1 economy. As a BA Silver card holder, I joined the business queue. First one lady had considerably too much baggage. The arguments went on for more than 10 minutes before she paid the extra fees. Then the technical crew for a pop event the previous day had to be checked in. Not only were some of their 20 or so items very overweight, others were way too large. After 20 more minutes I asked a young lady why the other business passengers could not be processed at the economy desk. This was not possible, I was told. Eventually another economy desk opened; yet our queue remained immobile for a further 15 minutes. Finally after more than 40 minutes, someone decided we could be processed at an economy desk after all! Looking forward to a drink in the lounge, I then discover there is no lounge airside. As for the LHR-ORD flight, I have been spoiled with business class intercontinental travel since business class was introduced. To board an international carrier and discover a seat pitch of just 31"" was a major shock. This is like travelling long haul on a budget carrier only at considerably greater cost. The worst part was the cabin was kept at an extremely warm temperature throughout despite requests for the captain to reduce it to a more reasonable level. The meal was OK and the IFE had a decent selection of movies. But overall, the flight was hugely uncomfortable. With some other carriers still offering a seat pitch greater than 31"", BA has lost my future business.","A320 / Boeing 777-300","Solo Leisure","Economy","Berlin to Chicago via LHR","2.0","1.0","3.0","2.0","3.0","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Thomas Kingston","United Kingdom","2015-06-28","After my flight to Vienna with BA I was hoping for a slight improvement on the way back - however the service was very boring. Drink service was rushed with the stewardess pouring an entire miniature of vodka into a drink before putting a drop of Tomato juice in when I asked for a Tomato and Vodka - unpalatable. Was glad to be off the plane in all fairness. Hoping that one day BA will wow me.","","Couple Leisure","Economy","Vienna to London","3.0","2.0","1.0","1.0","","2.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Thomas Kingston","United Kingdom","2015-06-28","Slightly disappointing flight in an aircraft that was showing it's age. It seems very little effort is put into cabin decor meaning it looks quite tawdry in all fairness. Food was okay - ham and cheese croissant - but nothing to write home about. Seats weren't great for someone my height and all in all I was left feeling underwhelmed - budget level offerings at a high price","","Couple Leisure","Economy","London to Vienna","4.0","2.0","3.0","3.0","","3.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Hickling","United Kingdom","2015-06-27","LHR-FCO and return outbound A321 new Club Europe seating, return Boeing 767. I've not flown Club Europe for some years and wasn't looking forward to the flight due to the new seat pitch which is the same as economy. I was fortunate on both journeys to secure a seat in row 1 where you do have extra legroom. The only other seat with extra leg room is the emergency exit row. The food and drink selection was good and the service from the crew was excellent on the return leg.","A321 and B767","Solo Leisure","Business Class","LHR to FCO","8.0","4.0","5.0","5.0","","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Gray","United Kingdom","2015-06-26","It appears BA continues to adopt a “do as little as possible” for this route, presumably due to their monopoly. The aircraft and cabin is looking tired/old, and decidedly mediocre compared to recent business class flights with Emirates, Etihad and Qatar Airways. Outward excellent service from cabin and flight deck crew. My seat (2K) was shockingly filthy. It had been cleared since the last passenger, but I noticed much ingrained filth e.g. food /drink splatters on the cabin wall, crumbs in seat folds/gaps and stained cover, all sorts of debris on floor in gaps/cracks, and remarkably grimy carpet. Cabin attendant offered me choice of the empty seats, but on inspection these were in a similarly grim state. Seat was OK for comfort, but mediocre IFE choice with very poor quality screen. Meal service was good for food and drink, although dirty environment was off-putting. Lacto Veg’ meal much improved since last tried. Pantry service is underwhelming in places e.g. Mars Bars and KitKats are tragically promoted as retro, but some nice ice cream. Return in 1K, and excellent service from cabin and flight deck crew. I'm ridiculously grateful that this cabin is clean. Tired, so skipped dinner. Decided to watch a short TV programme and found much better picture quality on screen compared to outward, although even less programme choice. I found seat comfort mediocre in bed mode, but got five hours of sleep. The cabin layout is clearly designed to maximise passenger numbers without much thought for their comfort. Awake for breakfast, so when attendants were offering bacon rolls I asked for my wife and my requested Lacto Veg Meals. Staff returned ashen faced, and profusely apologising, with two neatly wrapped and labelled plain white bread rolls. Such bad service, and a lack of joined-up thinking! You couldn’t make it up. Post-flight I found the BA customer complaints dept to be dreadful, and left me far more disappointed with the service than at the end of my flights.","Boeing 767","Couple Leisure","Business Class","LHR to Grand Cayman via Nassau","3.0","2.0","5.0","2.0","2.0","2.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive Drake","United Kingdom","2015-06-26","Flight home was as good as the flight out. Had long delay to depart, in part from a missing passenger who checked in, then disappeared - one of those mysteries about airline travel that happens from time to time.  Meanwhile a full plane of passengers were delayed in total by 90 mins. A320 was newly refurbished and clean. So called ""new"" Club Europe seats were installed, and as I was in row 1 it was okay. The menu was identical to the outbound and the beef main course was was terrific. It was the sort of meal that I would have happily paid £20 for in a quality bistro. FAs were great. The Chinese FA was the sort that understand customer service. Her colleague was closer to retirement and seemed to be on another planet most of the time. At the half way point I wanted another gin and tonic, but they had run out of both ice and proper ""glasses"". On arrival to LHR we were parked miles away from the Terminal. No reasons was given. All in all, a very good experience.","A320","Couple Leisure","Business Class","Santorini to LHR","8.0","3.0","4.0","5.0","","1.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Coogans","United Kingdom","2015-06-26","Once boarded there was a technical fault with air conditioning and the cabin got very hot. The cabin crew did offer cold water to keep all passengers cool, and delay was only around 20 minutes. Once airborne, drinks and snacks were served. Seating on A319 was comfortable for a short flight. At GLA Airport the parking stands  are so far away from the main terminal and pick up points, and changes to the airport in the past couple of years have increased the walking distance. This is annoying if you only have hand luggage and want a quick getaway, especially on a late night arrival. One sees Easyjet and Ryanair passengers passing through the arrivals process much quicker.","A319","Solo Leisure","Economy","London Gatwick to Glasgow","8.0","5.0","5.0","3.0","","5.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Reed","United Kingdom","2015-06-25","Disappointed. The food was poor, my wife's steak could have been anything, my curry had a tiny piece of chicken. The cabin was less than half full but cabin crew hadn't time to bring a glass of wine. After the meal, staff disappeared. No after dinner drink offered, no refreshments during the night. For the price this could have been a lot better. Return on old B747 was better.","Airbus A380","Couple Leisure","Business Class","London to Johannesburg","4.0","3.0","2.0","2.0","4.0","3.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Aaron Edy","United Kingdom","2015-06-22","This is my 3rd flight with BA in 8 months and  the worst yet. The customer service and communication is appalling. Originally my return flight was from Rome to London Gatwick but my flight was cancelled due to issues at Rome airport. But instead of BA getting in contact with me in regards to this, the third party company I booked the flights with had to. When Checking in they tried to charge me for baggage again although already paid for. When I  spoke to them on the phone, they just tried to fob me off to other numbers even though I called the Customer Service number. This is a shame because for once the actual flight and flight service was good which is surprising. But as a result of the rudeness, lack of communication and appalling customer service I'm very unlikely to ever use them again. ","Boeing 737","Couple Leisure","Economy","Naples to London Gatwick","2.0","3.0","4.0","3.0","","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Roger Stone","Australia","2015-06-21","British Airways never fails to surprise. I find the business lounge in Geneva quite reasonable and on this last occasion was impressed with the manner in which the Lounge Manager handled a cranky passenger who was accusing him of destroying her favourite newspapers. Then, once on-board, I discovered that Business Class on some of BA's European routes have a seat-pitch that almost prevents gaining entry to the window seats! For those used to flying Qantas domestic economy in Australia think of a forward seat in economy with the middle seat kept empty: and that's it! On the other hand, service and food was excellent and the flight crew commentary was superb. BA have an excellent in-flight magazine.","A320","Business","Business Class","Geneva to London","7.0","2.0","5.0","4.0","4.0","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Vincent","Australia","2015-06-20","Flight was delayed 2 hours - I was given reasonable notice, but then had to rearrange my connecting flight and ended up with a lot more time at Heathrow than I would have liked. Check-in was fine, and cabin staff attentive, food average - but I do have an issue with space. The 747 fuselage tapers at the back - there's not enough room for 3-4-3 seating, and rows 51 on have 2-4-2 configuration. Rows 49/50 don't have enough room for 3-4-3 seating either, but BA do it anyway by sneakily making the outer seats narrower than the rest. I endured a 9 hour night flight in one of these horrible seats, my back was twisted and sore for weeks after. This is just not acceptable for a long-haul flight, especially at night - BA charges extra for seats identified as having more room, by the same principle these seats should be advertised as having less room and cash-back offered for anyone prepared to accept them (small children, perhaps).","B747-400 / A319","Solo Leisure","Economy","Vancouver to Berlin via London","3.0","1.0","4.0","3.0","3.0","4.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Barkei","Luxembourg","2015-06-19","Short hop from the empty terminal 1 at LHR to LUX. Nice to be able to use the lounge in LHR, but an aggravating wait at security despite virtually no line. Excellent service on board, off the plane at LUX, through passport control and in the car in under 10 minutes. I was impressed with the cheerful nature of cabin staff.","","Business","Business Class","LHR to LUX","8.0","3.0","5.0","5.0","","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ahmed","United Kingdom","2015-06-18","LHR-NCL-LHR. I was rather disappointed to learn that my early morning Sunday flight was cancelled without any reason on the afternoon before the morning I was to fly - the whole point of this trip was so I could easily go back and return the same day to attend my sisters wedding, saving time and also money due to the trains being so expensive. I managed to rearrange my flight for the previous night and while annoyed I had to now arrange last minute accommodation, I thought this would be straightforward and as far as re-booking it was via the BA app. What it didn't tell me was that the flight I re-arranged to fly out with was severely delayed and my heart sank as I received a a text/app notification telling me so - I think this was very sneaky not to mention before re-booking and I spent a couple of hours getting to know Terminal 5. The general feedback from here and from friends is flights on this particular domestic route are often subject to delays and cancellation, and for a full service airline that is simply unacceptable - more than anything when everything else is cutback, reliability becomes golden. The plane itself was immaculately maintained and clean and I liked the simple but elegant cabin. BA staff also do let things down a bit, often quite brusque and unfriendly, and the desk staff do come across rather insincere when there are issues as there was here. Cabin Crew were fine, but lack warmth of some other Airlines. Sadly there aren't any other options on this route, so will probably be switching back to rail, despite sometimes competitive fares.","A320","Solo Leisure","First Class","LHR to NCL","3.0","3.0","3.0","3.0","","1.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive Drake","United Kingdom","2015-06-18","LHR to Santorini. Lounge was busy - but then it often is. Flight left about 45 minutes late and this was blamed on congestion. (I guess we are stuck with this excuse for the next 10 years until they build a 3rd runway). Plane was very clean. We were in Club Europe (new seat design) in row #1. I am glad we were as rows 2,3 etc looked very cramped. The only difference with economy being the table tray in the centre - instead of a seat. Lunch was very good indeed. I had the Thai chicken - my wife had the cheeks of beef which she said was excellent. FAs were very friendly. Smooth flight all the way. Its sort of worth the extra money I guess - the privacy and the one WC for the front end of the plane. It could however be so much better, with wider seats and doing away with the silly central ""table"".","A320","Couple Leisure","Business Class","LHR to Santorini","7.0","2.0","4.0","5.0","","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Neil Astley","United Kingdom","2015-06-17","Fantastic from the word go. Check in was great, Concorde lounge great along with the spa elemis treatment which was lovely. Good service and attention to detail. Crew onboard delightful. Food was nice and was a real pleasure.","B747 400","Solo Leisure","First Class","LHR to MIA","10.0","4.0","5.0","5.0","4.0","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Karen Lolley","United Kingdom","2015-06-17","After flying many, many, times, I can honestly say this was the worst plane I have ever flown in. The aircraft was old and falling apart. During the flight the handle of the toilet flew off, one of the overhead bins was loose and the table holding the bassinette was broken. The carpet was threadbear and the equipment was being held together with tape. They did not have enough food, and nothing available for me (I have a nut allergy), the food that was served, was not fit for human consumption. The toilets were not cleaned during the whole flight (13 hours), and as a result the smell from there was disgusting. The rubbish bin was overflowing with waste, which included soiled nappies. The only time we saw the cabin crew was when they were serving food. They looked very scruffy, not what you would expect of a BA cabin crew. All in all a very unpleasant flight. I travel to Asia every year and will ensure I never fly BA on this route again.","777-200","Couple Leisure","Economy","Bangkok to Heathrow","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Brown","United Arab Emirates","2015-06-17","Very good flight in Club World from start to finish. OK, so the plane may be rather old, but it was in immaculate condition and the cabin crew (older, mostly British) delivered efficient professional and friendly service. The lie flat bed (I took a rear facing window seat) is excellent for sleeping and gives great privacy. The food offering was not amazing (some cost cutting here) and I was surprised to see nuts served in bags not on dishes. There was however a good selection of drinks and glasses were topped up as required. Inflight entertainment was excellent, with a great range of both movies and TV shows. I fly often with the middle eastern carriers who offer newer planes and a more luxury feel, however BA scored highly on crew, seat comfort and ease of sleeping. I also visited the Heathrow T3 arrivals lounge which is first class. I will definitely fly BA club world again if the price is competitive.","777","Business","Business Class","Buenos Aires to Heathrow","9.0","5.0","5.0","4.0","5.0","4.0","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tom Moore","United States","2015-06-17","Overall good experience. BA owns Vueling/Iberian airlines booked me Paris to Rome. If they try to book you on this airline say no. No leg room, no service, never again. After two weeks in Europe I was really looking forward to going home to my family. When I finally got to the BA counter in the Rome airport, I was told my flight to London was delayed. I would not be able to make my connection in London and I would have to spend the night and fly out in the morning. At another BA desk I was told they had a hotel for me within walking distance. Well I'm 70 and I would say, more like, walking distance if you're a camel. The room and hotel were fine,but when I went to the restaurant with my meal ticket, I was given a menu with three items on it, told I could have water for free but be charged for any other drink. I had paid extra to book my aisle seat months in advance but now I had to book again (BA should have done this) one day in advance of my flight, middle seat, for my 12 hours of flight home to LA.","","Solo Leisure","","Los Angeles to London to Paris to Rome ","1.0","1.0","4.0","3.0","2.0","1.0","2.0","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Michael Stanley","Australia","2015-06-17","LHR to BKK June 13th 2015 Club World (Business). While the aircraft is starting to show its age, seats were reasonably comfortable - as long as you don't mind the unusual seating configuration where some passengers travel facing backwards. Cabin service and food quality were good - with one of the best breakfasts we have had in the air - a delicious fruit muesli followed by a 'full english' which was hot and tasty. On this overnight flight, sleep was difficult mainly due to the narrowness of the seats. BA should provide a mattress 'topper' as many other airlines offer to enhance sleep comfort. Fair value for money proposition.","","Couple Leisure","Business Class","LHR to BKK","6.0","3.0","5.0","4.0","3.0","4.0","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Denise Hanlon","United Kingdom","2015-06-17","BA0567 15/6/15. There was a delay, which I understand and accept.  This crew were  helpful and went out of their way for me and my travelling companion as we were due to make a very tight connection to travel home by other means. It was unfortunate that my travelling companion's bag didn't make it on the outward journey, particularly as our break was only 5 days long and we had pre-booked travelling plans for the day after arrival.","A320","Solo Leisure","Economy","LHR to Milan Malpensa","8.0","4.0","5.0","4.0","","4.0","4.0","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Vines","United Kingdom","2015-06-16","I flew from Seoul to London, business class and was surprised how much better the food was than in first. It was interesting and enjoyable and attractively presented. If only BA would abandon the bizarre seat configuration in business, it would be very good. The service was OK, if a bit inattentive, but it is embarrassing to have the attendants slide down the screen every time you need anything. You find your face inches away from that of a stranger. Fortunately, I now know which seats to pick to avoid climbing over my neighbour to reach the aisle.","boeing 787","Solo Leisure","Business Class","Seoul to London","6.0","4.0","3.0","3.0","4.0","3.0","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","E Simeone","Belgium","2015-07-28","Fleet of A319 and A320 in this route. Fast check in and fast track, what fast track! Took longer that other pax! Good lounge and well services and staffed one. Boarding ok, flight itself lacks the extra mile, they have no time nor the wish to make your money worth it. Same shame on the return. Bags first out which was a surprise.","Airbus 320","Solo Leisure","Business Class","BRU-CPH ","7.0","1.0","3.0","1.0","","4.0","","2.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Nazira Khatun","United Kingdom","2015-06-14","I flew out on the 8th June 2015 and all I can say is that the staff, flight and service was excellent. We had a little issue with the flights as the people we booked it with made an error on our tickets but BA sorted this out in no time. I will definitely be flying out with them again and I will recommend them. Service on the plane was excellent. ","","Couple Leisure","Economy","London to Turkey","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Nur Afiqah Rahmat","United Arab Emirates","2015-06-14","I fly with this airline almost every other weekend from Abu Dhabi to Muscat. Throughout (I think so far 7 trips with them), they have never had any delays with me, and even if there has been, it would be a maximum 30 minutes (and still be able to arrive in Muscat on time). Staff are professional, yet friendly enough to chat to. It would be excellent if there was a flight from Muscat to Abu Dhabi at an earlier time (the only ones available now is one that arrives at midnight). The only downside to this airline is that the Highlife shopping is not available for that Abu Dhabi - Muscat due to the short duration, even if you booked and paid for the items online and were hoping for an onboard delivery.","","Solo Leisure","Economy","Abu Dhabi to Muscat","9.0","5.0","5.0","3.0","","4.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Harrison","Canada","2015-06-14","Ended up on a 25-year-old 747, the second-oldest in BA's fleet, and boy did it show. The cabin was seriously dated and in need of a good renovation, but I guess this aircraft will be retiring any day soon. The outbound flight was on a nicely retrofitted 777 with comfortable spacious chairs and excellent, clear and larger IFE screen. The screens on this 747 were tiny and and very poor resolution by comparison. Nevertheless, the service was usual good BA standard: courteous and efficient, with decent enough food (better than in past years, when revolting soggy pasta seemed to be the norm). Despite the ancient and not-up-to-standard aircraft, the flight was pleasant enough.","B747-400","Solo Leisure","Economy","LHR to YYZ","6.0","3.0","4.0","4.0","4.0","4.0","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Serge Loosveld","Netherlands","2015-07-17","Flying on one ticket with my wife, but our seats were 10 rows apart. No way to fix it with ground staff at Tel Aviv airport.","","FamilyLeisure","Economy","Tel Aviv to Brussels","2.0","2.0","3.0","3.0","","1.0","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Greenbaum","United States","2015-07-08","Avoid Brussels Airlines at all costs if you are connecting through Brussels. Even though one of the runways is shut down for long term maintenance, the airline has not changed their schedule of flights. The end result is a guaranteed landing delay or sitting on the tarmac at the origin until a runway can open up. I missed two connections in three days because of this!","","Business","Economy","Geneva to TLV via Brussels","3.0","2.0","5.0","1.0","1.0","2.0","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Mike Tew","Belgium","2015-06-28","I have flown Brussels Airlines many times and generally been happy with the service. However I will never use this airline again, because quite frankly they are a rip off. I booked a complete package online, not knowing baggage was not included. Contact Brussels Airlines today to find out that I had to pay 35 euro per bag, thats a total of 140 euro, if I had booked direct with Brussels Airlines the charge would be 60 euro. How can Brussels Airlines justify more than double the price for the baggage. Brussels Airlines on baggage are a total rip off unless your book direct with them. I know they will do nothing about it as Customer Service and Brussels Airlines don't go together. ","","Couple Leisure","Economy","Brussels to Alicante","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Steve Gatenby","United Kingdom","2015-06-13","We were boarded quickly but suffered a weather delay of over an hour because of localised thunderstorms. Throughout this time, the cockpit crew kept passengers updated and after about 30 mins water/juice were offered before being advised that we would soon be cleared to depart. The cabin was clean and the crew friendly and polite with apologies about the delay. Breakfast snack just ok but only a short flight. In my view BA in general do short haul well, but really need to improve their long haul product.","A320","Couple Leisure","Economy","LGW to VCE","9.0","3.0","5.0","3.0","","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Gascoyne","United Kingdom","2015-06-12","Terrible. Flight time is well over 2 hours. Seating is like Ryanair, but we are talking BA Club Europe. Which genius decided that 30 inch is sufficient for premium passengers? No idea what to do with my legs. It's impossible to use my laptop. This is not business class. Very uncomfortable flight, especially for the money I paid. BA - rethink!","A321","Business","Business Class","LHR to SOF","1.0","1.0","3.0","2.0","1.0","3.0","1.0","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Luciano Fonseca","Brazil","2015-06-25","Check in was fast. I was able to check in 2x 23kg cases, plus 1 x 12kg cabin bag and a personal bag for computer and other stuffs. The flight attendants were polite. The seat was comfortable (seat 7A).","A320","Solo Leisure","Economy","Lyons - Brussels","8.0","5.0","5.0","","","5.0","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Harald Faaberg","Norway","2015-06-23","We were 2 pax traveling Oslo to Luanda via Brussels. We did have some negative vibes after having read some reviews but the connection was good and price attractive. Turned out to be a wrong choice. It started out with an overbooked flight from Oslo and an advice that one of us would have to stay behind. Only after reminding the ground crew that Luanda is an not an easy destination to reach, that we had confirmed tickets and that we hold Star Alliance did we get on board. The flight from Brussels to Luanda was just not good. The cabin looks and feels fresh and clean, food is acceptable but there end the positive comments. The seats are nothing but horrible. In theory they may be ok but that's only on paper. You feel cramped with little legroom and the backrest has a hard area that sticks out and makes it difficult to lean properly back. The recline is ok but as long as you have someone behind you, reclining is not an option. The fact that my traytable was very loose of course did not help. In my 40 years of intercontinental travel, I've experienced worse seats but that was a long time ago.","Airbus 330-200","Business","Economy","Oslo to Luanda via Brussels","2.0","1.0","3.0","2.0","3.0","1.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Williamson","United Kingdom","2015-06-12","28th May 2015, LHR-DEN, B747, Seat 29A.  Paid £55 extra for Legroom seat which was good though the width is very narrow.  Lady in seat next to me kept fidgeting And her arm kept twitching into mine the whole flight which was annoying.  Flight was on time and cabin crew were all very friendly.  Food also was pretty good for economy.  747 is really showing her age now, though the cabin was clean, tidy and in good condition, it was old in style and very noisy.  The entertainment system is also quite long in the tooth with a small, blurry, screen.  Pretty good flight though.","B747","Solo Leisure","Economy","LHR-DEN","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Williamson","United Kingdom","2015-06-12","9/6/15, ORD-LHR, 777-300, Club World, Seat 13b.  Had booked as World Traveler Plus but was upgraded pretty close to departure. This meant I did not have any time to get a meal before hand and the meal on board was both small and not very good.  Would have been better with the economy mean I think. Breakfast was pretty poor as well with
several items not given out. Other than that the crew were excellent and very attentive.  The seat was full lie flat though pretty narrow I thought compared to other carriers Business class. Entertainment system was also very good and up to date. ","777-300","Solo Leisure","Business Class","ORD-LHR","9.0","4.0","5.0","2.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Williamson","United Kingdom","2015-06-12","10/6/15, LHR-GLA, A321, Seat 9A.  Was able to choose this seat in advance which has plenty of legroom as no seat in front.  Flight was pretty full.  Cabin crew were all extremely friendly and helpful welcoming every passenger individually.  Flight was delayed by difficulty in storing the silly amount of carry on baggage people brought on board.  Some stuff was obviously way bigger than the allowed size.  It took ages to get it all sorted which was ridiculous, however the crew kept smiling though it all.  Again new configuration seating which I found pretty comfortable.  Drink and snack was served as usual.  Landed nearly 30 mins late to discover my baggage had not made it from GRR which was quite annoying.  Overall good flight though.","A321","Solo Leisure","Economy","LHR-GLA","9.0","4.0","5.0","3.0","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Dean Feetham","United Kingdom","2015-06-16","Early morning flight out from Manchester to Brussels delayed and we missed connecting flight to Gotenburg. Had to spend 7 hours in Brussels losing a day of planned activity. Return flight on Sunday evening cancelled as we would again miss connecting flights. Switched to Lufthansa with 3 hour delay. 15 Euros to spend in Brussels airport. Regular air traveller but will not use or recommend.","","Business","Economy","Manchester to Gotenburg via Brussels","1.0","4.0","3.0","","","5.0","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Gribbin","Spain","2015-06-15","I flew outbound with Ryanair and this was the return leg which I assumed would be far superior. SN has a superior hardware product and better facilities. However the crew let the trip down. Efficient but not friendly. The purser seemed to spend a lot if time scanning passengers and was even individually telling people off for not obeying the seatbelt sign long after the turbulence had passed. With crew it is luck and maybe they were having a bad day but for me this one experience has affected my image of the carrier.","A319","Solo Leisure","Economy","BRU to AGP","6.0","1.0","2.0","","","3.0","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Jo Webb","United Kingdom","2015-06-15","Flew out Baltic Air impressed by website, online food reservation, professional staff and smooth transition. Return via Brussels awful. Had booked online food because of timing but none materialised. Transition through Brussels dire-dropped at terminal A for terminal B departure signage ran out around the baggage hall-eventually found my way to departure terminal to find flight delayed, no info on how long and few seats available to wait. Cafe closed at 18.00! ","Avro","Solo Leisure","Economy","Riga to Birmingham via Brussels","2.0","2.0","1.0","","","1.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Williamson","United Kingdom","2015-06-12","28 May 2015, GLA-LHR. A321 (new Seating) Seat 4A.  Flight was on time and about half full.  I've read complaints about the new seating however found it to be comfortable and roomy.  Drink and snack service was fine and the cabin crew were all very friendly.","A321","Solo Leisure","Economy","GLA-LHR","10.0","4.0","5.0","4.0","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Colin Pay","United Kingdom","2015-06-12","FRA-LHR on A319, We sat on the plane at the gate for almost 40 minutes due to one runway closed, no drinks offered. No veg meal for my wife, Empty bottle under the middle seat tray. Landed allegedly almost on time due to the excessive time scheduled for the leg.","A319","Business","Business Class","FRA-LHR ","4.0","5.0","2.0","2.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Nicholas Lloyd","United Kingdom","2015-06-15","Second time in two weeks I have missed connecting flights due to ""late incoming aircraft"" both resulted in 4 hour trips becoming over 8hrs. This is bad - but even worse is the customer service: summary below. 1: no info given on arrival, had to find way to service desk through the disgraceful Brussels Zaventum airport (building work all over) 2. Given a €15 meal voucher which doesn't even buy a beef burger meal, drink and a coffee. I should have been in Marseille at 4.15 and will now arrive at 20.30. 3. Refused lounge access (I travel twice a month with Brussels Airlines) These are £300+ flights!","","Business","Economy","Birmingham to Marseilles via Brussels","3.0","3.0","3.0","","","2.0","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","R Schulze","Germany","2015-06-13","If you like the service level of low-cost airlines like Ryanair but don't mind paying a multiple of their prices Brussels Airlines is right for you. I'm a regular traveler between Berlin and Brussels. The fare is usually around EUR 450 when booked 2-3 weeks in advance. You might think that this entitles you at least to a free cup of coffee but not at Brussels Airlines. No inflight entertainment. They call this 'service' concept 'branded fares' and probably paid consultants millions for this brilliant idea but for me it's Easyjet on this route from now on.","319","Business","Economy","Berlin to Brussels","2.0","1.0","1.0","1.0","1.0","2.0","1.0","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Tommy Desmet","Belgium","2015-06-12","BRU-NAP return. Online check-in worked very well this time, so a big plus! Very clean and comfortable Airbus A319 aircraft on both ways. Cabin crew extremely professional, friendly and helpful. Both flights delayed due to atc restrictions (out) and one runway closed in Brussels (return). Recommended!","","Solo Leisure","Economy","BRU-NAP return","9.0","4.0","5.0","4.0","","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mike Dickinson","Sweden","2015-06-12","Flew Club World from Gatwick to Barbados in April to connect with a cruise back to Europe. Arrived on a Norwegian flight from Stockholm at Gatwick the day before and were able to check in luggage the evening before the flight to avoid any delays, next day very quiet, efficient check-in in economy section. Missed Club World check-in. Next day very efficient priority security straight to lounge. Very crowded but found seats eventually. Ordered champagne delivered promptly but it was difficult to get a refill as staff a bit overwhelmed so fixed own G&t. Boarding on B777 efficient and shown to 2 back facing seats, basically a double bed. Glass of champagne provided as we settled in. Take off a little strange as traveling backwards but when in cruise no problem at all. Several drinks services before and during meal service. Very relaxed and very professional crew. Food mackerel pate and steak quite good but not business class in its heyday which I was privileged to enjoy. The seat was strange. Very narrow and a lot of the time you are looking into a strangers face. BA has 8 across seating, more than any other business class operating the B777 in the World. Entertainment ok. Reasonable screen but hardly World Class. Things going fine until, 3 hours from touchdown they said that champagne was finished as they had to save enough for returning passengers. What about we passengers who had paid a lot of their own money to fly Club as a special treat. We persuaded a very nice first Class CA to raid first Class to provide a glass of champagne. After that we were on our own with the Club Kitchen. What a joke. Packets of crisps and a choice of red or white.  Very poor indeed for business Class. All in all an ok flight with a very good crew but signs of penny pinching throughout. Oh dear BA, how you have deteriorated.","Boeing 777","Couple Leisure","Business Class","Gatwick to Barbados","5.0","3.0","4.0","3.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sasha Guignard","Ukraine","2015-06-12","Flew from Kiev to London on their Airbus 319 in Business Class. Leg room was not so good but otherwise seats comfortable. Food served was good. We departed on time and arrived 10 mins early. Immigration queue in Terminal 5 was very long and slow and my bag was waiting for me once I got through. A nice flight.","Airbus 319","Business","Business Class","Kiev to London","8.0","3.0","5.0","","4.0","","1.0","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Lee","South Africa","2015-06-11","This is more of a general review having travelled almost exclusively with BA longhaul as a family for the past 3-4 years. I highly rate BA for families. On our travels I have found the BA staff inflight: 1) To be sympathetic towards my wife and I with having infants. They have offered quiet areas during service (on the A380) to help settle our baby. Left us to last for dinner service if we were in the middle of settling the kids (nothing worse that being made to take a tray of food when all you want is your kids to sleep). 2) Friendly and attentive, but maintaining professionalism. Crew are not servants to passengers. They have a fairly strict roster of duties to attend to but I find that they are more than happy to help at the less peak times. They are less inclined when they have 300 people to feed. It figures. I am fortunate to regularly travel longhaul for business and so reach Silver tier on an annual basis. Having BC check-in is a great bonus for checking in a family - shorter queue etc. The greatest perk is that as Silver I get 2 bags at 32kg each. Not only that but when I travel with my family, my wife and eldest child get the same allowance as I do and our infant gets 23kg bag. Plus car seats and pram free. That is a huge allowance and makes packing less stressful. BA are a professional outfit and get you where you are going, I have no issues with them and find them value for money. I could not care less what the food is like. I fly to be on time and get good connections. Heathrow T5 is great.","","FamilyLeisure","Economy","","8.0","3.0","5.0","5.0","5.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Michel Smeets","Belgium","2015-06-12","Living near Brussels often obliged me to book Brussels Airlines (BA) for short flights. Although being a FF, nothing really distinguished me from the once-a-year tourist flyer. BA often changes my (chosen and paid for choice) seat. Its frequent delays (""due to late arrival"" - I add ""of the BA flight"") are nerve-racking as they
never inform you - even if they have my smartphone number. It uses subcontractors in other airports who simply don't know what they stand for (when I have for instance a golf bag, it takes an extra 15 min for check in to verify why I don't have to pay). It never serves a drink or snack in economy (or what is equivalent to it). And
when you have to pay for it, often your choice is not available. No onboard newspaper (standard with normal commercial airlines economy). Excellent in sending excuses and offering (worthless) compensation. Many incidents on its booking sites (so that you can start all over again at higher prices). Too costly for very low value. Avoid
it if you can. I decided never to rely on it anymore preferring connecting flights than direct flights with this kind of company.","","Solo Leisure","Economy","","3.0","3.0","2.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Patrick Thomas","Germany","2015-06-11","Flight from Florence to Brussels total chaos.  Half the passengers were not allowed to board as according to the captain they did not have enough fuel and needed to reduce weight.  All luggage was offloaded and so none arrived in Brussels. Still waiting as there is only one flight a day.  When SABENA was alive most things went wrong but no one understood why.  With SN they tell you why but it still goes wrong.","","Solo Leisure","Economy","Florence-Brussels","1.0","3.0","3.0","1.0","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Ross","United Kingdom","2015-06-11","LHR to YVR return. Hard earned Avios points trip. Had been 3 years since I last travelled Club World and not much changed. The lounge at Heathrow was very crowded. Afternoon Tea time so just sandwiches, cakes and soup available. Sandwiches were fresh and very nice. Plane as a 747 that had seen better times. The seat was clean but tired looking. The biggest let down was the screen that was blurry in comparison to the Bling Airways screen I had in economy. The main meal was really nice. Beef fillet that was tender and cooked. Side Salad full of flavour and Mediterranean starter that I wanted more of. The 2nd meal was ""afternoon tea"" of 3 finger sandwiches and a piece of chocolate rocky road. A real cream tea would have been better! Seat comfortable upright and in sleeping position. Got plenty of rest and sleep both ways. Coming back the lounge in Vancouver is above the gate. Just enough seats. Nice snacks. Another nice meal on board, spoilt by a dry bread roll. Breakfast was a big disappointment. Expecting a cooked English breakfast we got fruit in a plastic box followed by an egg and bacon muffin. I took one bight of the muffin and it mad me want to gag. Good crews on both legs. Bags came out priority so big plus to BA. As a free plus taxes and surcharges trip it was good, but BA need to improve if they want to lead the pack instead of being just average. ","Boeing 747-400","Business","Business Class","London-Vancouver return","7.0","4.0","5.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Brown","United Kingdom","2015-06-11","Club World from LHR-ORD. Busy flight on the ageing 747-400. Seats comfortable as always and a calm cabin on the Upper Deck. Only fault were the crew. They seemed just out of training school. Although very pleasant and friendly, the two made quite a few mistakes with orders and drinks and appeared nervous. Flight left and landed on
time. An all together good experience.","Boeing 747-400","Business","Business Class","LHR-ORD","5.0","4.0","2.0","3.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kevin Barrance","United Kingdom","2015-06-11","This review refers to a return trip from India BOM-LHR in Premium Economy. The seating is fine in this class and is definitely worth the extra from standard economy in terms of the leg room. However that's where it ends. The service compared with Business which I travelled out in, is woeful. The BA cabin staff seem to treat anybody not flying in Business or First as second-class citizens and barely do their job. That and the awful food - the worst I've had on a long haul flight has made me seriously re-think my choice of carrier next time I fly the route.","","Business","Premium Economy","BOM-LHR","3.0","4.0","1.0","1.0","3.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Fontaine","Belgium","2015-06-01","SN2318 GOT-BRU on 18/05/15. Checked in 20 hours before departure and only 4 seats left! Boarding planned at 5.40pm which is the time the plane was supposed to land from his previous flight (SN2317 BRU-GOT). So of course boarding started late. Passengers were then asked to board fast with the result of being stuck for long minutes in the boarding tunnel. Enjoyable! Plane was fully booked with many noisy babies on the knees of their parents. Some trash of previous passenger were left at my seat. Inflight magazines were dirty with ripped pages. Service in economy started after 35 to 40 minutes (on a 1h30 flight!) with no other reason than a bad organisation. Only one sort of sandwich left when it was my turn. I had to decline even if I was starving. No excuse from staff. Nice smooth landing I have to say. On short-haul flights Brussels Airlines is more and more a low-cost airline with low-cost service at expensive prices. The return flight BRU-GOT-BRU without checked luggage (check and go) booked more than two months before departure cost me 225 EUR (far from the loss-leader price of 69 EUR)! As member of the same group they should see how things work with Lufthansa or Swiss!","","","Economy","","2.0","2.0","3.0","1.0","0.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","David McInulty","United Kingdom","2015-05-31","27/5/15 - SN3722 MAD - BRU then SN2177 BRU - MAN. First problem was poor organisation at the airport 1.5 hours until connecting flights and final destination Brussels passengers were separated. This could have been done immediately and would have reduced the delay to passengers. Problem two we were lied to by the assistants at the help desk after 2.5 hours waiting. We were told that no flights left Madrid for the UK in the afternoon then when we complained we were offered Newcastle as our only option rather than Manchester then the passengers next to us were offered a flight to Manchester so we complained again and after 3 hours were offered a flight to Manchester. We arrived 5 hours after our original flights. While the issue was not the fault of the airline the poor organisation and lying of the Brussels Airlines was the fault of Brussels Airlines. Totally unacceptable.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Tony Laverghetta","Canada","2015-05-29","FCO-BRU in Economy A319 aircraft early morning. Departed on-time landed on-time that's all. Low-cost carrier at its best no free water provided no IFE no smiles and lots of attitude from cabin-crew (except for one member) awful seats old aircraft. It is fine for short flights less than 2 hrs time I guess long-haul flights on A330 are different but will try to avoid it in the future.","","","Economy","","5.0","2.0","2.0","1.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Aman","Uganda","2015-04-28","SN 465 20th April EBB-BRU and SN 465 BRU-EBB 25th April. It beats my understanding why those head rests were added on the seats. A head rest is supposed to give comfort not torture. One needs a pile of pillows to support the back otherwise one has to sit hunched like a monkey. Fares to Brussels are much higher than some airlines but I decided to fly SN thinking it might be a better choice. The moment I boarded and sat down I regretted my decision because I realized I could not sit straight neither could I recline on my back. I inquired from a flight attendant if this ""slab"" could be removed but he said it was not possible. I had to resign to my fate and endured the torture for more than 16 hours (to/fro).","","","Economy","","","1.0","2.0","4.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kevin Barrance","United Kingdom","2015-06-11","This review concerns LHR-BOM in Business Class. I'm not a fan of the BA business class seating. It's very awkward to access the aisle from a window seat and also the practice of having your meals passed over a retractable divider is difficult for both the customer and the flight attendant. Having said all that, the service on board was great, the stewardess looking after my side of the cabin was chatty, friendly and couldn't do enough to help. The seat itself is OK, not overly comfortable but I did manage a few hours sleep. Food is not great on BA though. ","","Business","Business Class","LHR-BOM","7.0","2.0","5.0","2.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Tompkins","United Kingdom","2015-06-11","Family of 3 - 747 out (upper deck) 777 back. Fortunate to be a silver member so get to allocate seats when booking. Flights on-time out, 1 hour delay on return, reason late inbound aircraft (really useless excuse). On departure no knowledge of which gates would be used for this and many other flights so both main lounges by security in T5 hellishly overcrowded. Assume the remote lounges would have been empty. 747 tired with ancient entertainment system but quiet upper deck, 777 the same except crowded and busy on the only deck - although both did have new first class so some upgrading had occurred, just not all of it. Crew however excellent throughout in both directions so well done, particularly return leg which had considerable number of young children making for demanding work. Food both directions actually quite decent, continual drinks service for first half of flight e/w then help yourself in galley. Good value as we gained big discounts when booking a holiday package. Had I paid full fare would have been very disappointed though, doesn't near match up to the main opposition these days - too many seats in an inconvenient layout. I do wonder if BA have given up going for the business traveller in premium classes on some long haul routes now (as they have for short haul club) and now see the higher spending families as their revenue source - maybe that's why we got the antiques to fly in.","Boeing 747 / 777","FamilyLeisure","Business Class","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Charlotte Stiley","United Kingdom","2015-06-07","Travelled from Venice to Gatwick on 28th May check in staff rude and unhelpful plane seats and food trays dirty and seats very worn and uncomfortable. Lady next to me had her arm rest fall off during the flight. Food for my daughter inedible. Attendants very lacklustre. Nappy changing table fell on my mum whilst on the toilet attendant suggested we sue BA! Wrote to BA to complain got fobbing off email in return. Won't be wasting my money on business class again. Shocking service and standards from start to finish.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A Snelling","United States","2015-04-22","IAD-BRU-LYS in economy. Brussels Airlines was the low-cost provider and I cannot say anything super negative about them. Flights were on time food was decent and AVOD was more than adequate. FA's were not overly friendly but were helpful enough. Perhaps my cost-conscious flying experiences recently have lowered my expectations a bit too far but I thought Brussels Airlines was fine. Would definitely recommend and use again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Marc Vermeire","Belgium","2015-04-12","Vienna to Brussels - in the same cabin this airline does operate business economy with service and economy without - the last one with checked luggage or hand luggage only. I did receive a newspaper and a coke with one ice cube. Must describe FA as correct but not friendly - cold meal was horrible cold stodgy rice with some shrimps and a sweet and sour sauce - lucky there was a very small piece of cheese and 2 chocolates - plastic cutlery in business class. Choice of drinks was not presented - so I went for a second coke once again with one ice cube. One of the poorest business class services. Luggage was delivered in less than 20 minutes.","","","Business Class","","2.0","2.0","2.0","1.0","0.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Malcolm","United States","2015-03-19","Had a flight from Brussels to Ouagadougou Burkina Faso which was scheduled 4 hour and 55 minutes. They re routed us with other flights to Accra Ghana then to Abdijan then to Ouagadougou to pick up more passengers. We flew right over Ouagadougou and this added 5 hours 20 minutes to our route. They did not apologize or care for the huge problems it caused or keeping us on a plane against our will for an additional 5 hours 20 minutes. I will never fly this airline again!","","","Economy","","","4.0","3.0","3.0","4.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tarun Thadani","Singapore","2015-06-07","Worst customer experience on BA flight. I have a confirmed flights for British Airways from Singapore to Sydney for tomorrow. When I tried to check online the system did not allow me to do online check-in. I called the BA contact center in the UK and was shocked with the response received. The person told me that there is a difference between confirmed booking and confirmed seating. Essentially BA wants to sell their seats at a premium. They arm twist the passengers and make lame excuses that although you have confirmed flight bookings it doesn't mean you can fly unless you get the seats allocation. We are travelling as a family but got scattered seats. Very embittered with the overall experience. Will never fly again with British Airways.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Thomas Varughese","Canada","2015-06-07","I had this terrible experience of traveling British Airways from Heathrow to Calgary. The plane was parked in a no-mans area and we were bussed to the plane. To my horror I had to climb through the stairs with my carry on bag! The width of the seat and the leg space is the smallest I saw in my 40 years of travel experience. It's a shame that that the airline is using this kind of carrier for a Transatlantic flight. The quality of food is one of the worst I have ever seen. I picked the non-veg chicken item the taste and content was hopeless. The container was marked for expiry as 28/11/16 07.53 an expiry after 18 months but marked for the hour and minute. The only positive thing I can think of in this torture for 9 hours is the attitude and service of the cabin crew they were great.","","","Economy","","1.0","1.0","4.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Anderson","United Kingdom","2015-06-07","BA362 6th June 2015. If this were the first flight I had taken with British Airways I would not be impressed. At check in there is a lack of professionalism. The customer does not come first even at the First Class check in. Staff interrupt each other and discuss their own business in priority to completing the check in. The flight was in fact delayed by an hour despite the information such as was provided given as ""ten minutes"". The aircraft appeared dated and not especially clean with crumbs on the seat and grease marks on the windows. The inflight shopping was made difficult as there were no inflight duty free magazines available in Club Class. Inflight entertainment system did not work. Whilst the food was good it had to be changed as the first offering was cold. Inflight crew were pleasant and efficient. Upon arrival the baggage reclaim took no account of priority passengers.","","","Business Class","","4.0","3.0","3.0","4.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Egan","New Zealand","2015-03-17","MAD-BRU and BRU-BUD. Fare was competitive with the direct services of Wizz and Ryanair. Earned Star Alliance points for both segments. Crew were excellent and efficient. No IFE and the food and beverage is pay as you go (I had a cold drink). This is a regional low frills carrier but several steps above the budget alternatives available. Was nervous about a 30 minute connection in BRU but made it with time to spare and my bag made it to Budapest as well. Would definitely fly them again short haul.","","","Economy","","8.0","3.0","5.0","0.0","1.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Patrick","Belgium","2015-03-04","Had a flight MAD-BRU on 20/02. As a Star Alliance Gold Member I had access to the lounge in Madrid. Priority boarding went smooth. Comfort and service inside the plane were OK for this short flight. Satisfying experience over all. Only negative point is that the five pieces of luggage with a priority tab were delivered last upon arrival in Brussels.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Patrick","Belgium","2015-03-04","BRU-BCN on 13/02. Easy and fast priority check in (Senator). The new SN lounge The Loft is a great place for having a drink and some food before the flight. Plane was A320. Comfort OK for the short flight. No IFE. Friendly staff.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Vines","United Kingdom","2015-06-07","I flew from Heathrow to Tokyo Haneda in First. The Concorde Lounge at Heathrow was quite good though I was surprised by how little choice there was when it came to food. The seat on the new First was good. The service was all right. The food on board was poor as it has been each time I've flown First over the years. To find something edible I had to retreat to the snack bar in business. I was particularly disappointed because BA is still my first choice for economy and it is fine in business apart from the bizarre seating configuration.","","","First Class","","3.0","4.0","3.0","1.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Ellis","United Kingdom","2015-06-06","HER-LGW. Our return flight confirmed our view that Club Europe is a waste of money on this new route. HER is infamous as a relic of the 70s and BA have done nothing to improve that. Check-in was interminable despite a Club Europe desk. There was a fast track option for security but this was roped off for our flight. No lounge was offered even though there are lounges available and used by other airlines. Not surprisingly there was no priority boarding. Our seats 2D and 2E are the only decent seats in the new Club Europe. Service on board was adequate. LGW was the usual nightmare taking 45 minutes to crawl through the boarder control fiasco. We certainly wouldn't want to repeat our BA experience to and from HER.","","","Business Class","","2.0","3.0","3.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bradley Baker","Cyprus","2015-06-06","I'm very disappointed with my BA flight as it was very poor. I was traveling from GLA Glasgow-LCA Larnaca via LHR London. On my first flight my tray table fell on it hinges. They did gives a full breakfast though. Then on the second flight the middles of the seat were full of dust and gum. Secondly the television on the 767 was broken. Finally on a 5 and a half hour flight they gave us a little chicken or vegetable wrap with a choc pud.","","","Economy","","4.0","4.0","3.0","2.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Gould Rob","United Kingdom","2015-03-04","Our outward flight to Barcelona from Birmingham was delayed by 6 hours without explanation. The return flight was delayed by 14 hours once again without explanation. The seats are uncomfortable. The hotel that we were put up in was a cheap transit type hotel with poor beds bedding and pillows. There were no curtains at the window either. The airline is trying to portray itself as a large national carrier but it is nothing more than a “tin-pot” disorganised budget airline. However the staff were friendly and did try to assist with our questions. I will never fly with this airline again and would suggest if you read this you heed my advice.","","","Economy","","","2.0","3.0","1.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Geoola","United Kingdom","2015-02-18","PRG-BRU-EDI Brussels Airlines is effectively a low-cost airline disguised as a proper national flag-carrier. Cramped aircraft with extremely uncomfortable seats and on both legs of my flight absolutely no overhead luggage space meaning that I had to keep my briefcase under my feet. There were two of us in our party and yet somehow we weren't seated next to each other - and the issue was explained to me as being unsolvable by ground staff. Absurd amounts of queuing for boarding and disembarking although the way boarding was called- one would believe that there was some logic being employed. Absolutely nothing is handed for free if you are flying Economy - not even water which again goes back to the point that they are operating as a low-cost carrier. Cost of a tickets is slightly lower than the cost of ticket on e.g. Lufthansa but not as low as Easyjet or Ryanair both of which in my opinion offer a direct service superior to Brussels Airlines. Also on a side note - Brussels Airport which is the airline's hub is a nightmare.","","","Economy","","3.0","1.0","3.0","0.0","0.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Conrad Winchester","United Kingdom","2015-06-06","BA006 19th May 2015. Awful premium economy service - bad old cabin with faulty inflight entertainment and they even split my wife and I up when travelling back from Japan - how is that acceptable?","","","Premium Economy","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Evans","United Kingdom","2015-06-04","Flew from Heathrow to San Francisco on May 1st with BA. What a disappointment! I had to pay over £120 to sit next to my husband having already paid for the flight. Then we couldn't access the entertainment for over 90 minutes at the start of the flight due to some technical problem and again later in the flight it went off for about 60 minutes presumably due to the same problem. Our first meal was served more or less straight away and it was OK typical airline fare but there was then over 7 hour wait for the next meal which was laughably called afternoon tea one piece of bread cut into quarters with chicken and a scone with cream and butter. Four hours after the main meal they ran out of snacks and when my husband went in search of something to eat they gave him two packs of nuts and said they were for the return journey! Don't they stock up before picking up the next passengers? Luckily my husband always carries chocolate bars with him as he is diabetic but heaven knows what might have happened had he needed food from the staff. Before half way two of the toilets went out of service so there were some queues. Would I fly BA again certainly not long haul although unfortunately I have to return to Heathrow with them from Boston today.","","","Premium Economy","","4.0","3.0","3.0","2.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Siauw Steve","United Kingdom","2015-01-14","LHR-BRU return on A319. Small old aircraft. Seats unbelievably thin and hard even less comfy than LCC like AirAsia. Both legs departed late. However cabin attendants were friendly and helpful. It is obvious that they are doing cost-cutting but they still give water and pieces of Belgian chocolate for free. For a very short flight not bad at all.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","I Ursu","Luxembourg","2015-01-11","We flew the LIS-BRU flight leg thinking it would be a TAP flight. Unfortunately we got to experience the true horror of flying low-cost and paying normal carrier prices. No free food or drinks included. The seat must have been the worst seat I had ever sat on during a flight. Like somebody else said an iron board with a leather cover. They revisited the concept of a head rest and installed instead a flat rock to rest your head on. I guess the hard plastic of the front seat in my knees came should not have been a surprise after this. In BRU airport we were taken to the non-Schengen terminal and then with a bus to the luggage terminal. Outside through rain and snow. Overall one of the worst and deceiving flight experiences.","","","Economy","","5.0","1.0","2.0","0.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sean Kyte","United Kingdom","2015-06-04","Flew Eurotraveller Heathrow to Athens and back. Both flights only slightly delayed in departing crew attentive on both sectors and being a band 4 flight hot meals provided although edible the meat on the Athens to Heathrow was indeterminable. Cabin was fairly clean on both flights however did find a boarding card from 24 hours previous in my seat pocket. Traveled with a 6 month old baby and at Heathrow and on board was looked after my only criticism which is not really BA's fault was the check in agent at Athens (swissport) was hesitant about letting our pushchair through to the gate despite my insistence this had come from London with us and hadn't been an issue then!","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","George Ling","United Kingdom","2015-06-01","Flew to Tampa from Gatwick on the 12/5/15 return flight on the 25/5/15. Had flown with BA on several occasions to Mauritius. Can't believe despite the number of complaints BA received nothing has changed regarding the food the service. Admittedly some of crew are good but some of them makes you wonder why did they choose such career. BA seriously need to review the customer care they provide. Dinner overcooked frozen rolls with a cereal bar for breakfast - really tasted better food on cheaper airline. Come on BA listen to your customer and improve your service. Very disappointed with BA.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A Morgan","Poland","2014-12-31","Hamburg-Brussels-Warsaw. Worst flying experience ever and I am quite experienced with low-cost carriers. The Hamburg-Brussels flight was late and they didn't bother to inform us until 1 minute before the gates were supposed to be closed. Thankfully Brussels-Warsaw was also late and it the only reason I made it to the gates on time. This and that I was able to run and without kids. On this flight there was not enough space to put my bag in overhead compartment designated for my seat. I asked FA to help me and she just said ""You will have to keep it under your seat"" without even bothering to check if any space was available. We did made it on time to Warsaw but it was horrible experience. If I missed flight to Warsaw I would have to spend night in a hotel. Never again! I'd rather fly Ryanair!","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Berkers","Belgium","2014-11-20","Brussels-Lisbon 9 Nov 2014 and back 12 Nov. The plane was an A320 both ways. Departed with a delay of 10 minutes in Brussels and arrived 10 minutes early at Lisbon Airport. Plane was not full that Sunday morning (departure was 11.20). Entertainment was the flight info and some cartoons played at the general screens. FA's were very professional and friendly. For Light&Relax food and drinks were for purchase. Luggage arrived in Lisbon 30 minutes after landing. The return flight to Brussels (departure 13u45) was completely full. This time no entertainment for the 2h25 flight. Departed and landed on time. FA's this time were also very friendly and professional. One of the FA's on the flight to Lisbon recognized us and asked how was our trip to Lisbon. Arrival in Brussels was at the B- terminal (non Schengen) and we must go by bus to the Schengen terminal. Before arrival the crew announced the connecting gates for passengers in transit. Luggage was already at the belt when we arrived at the Luggage claim area.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Peter Gordon","United Kingdom","2015-06-01","LHR-YYZ in World Traveller Plus (upgrade) in a 777 YYZ-LHR in Economy in a 747. I got an upgrade for the outbound flight which was a bonus. There were a few niggles on the outbound flight. Sound cancelling headphones but the sound quality was poor even at maximum volume. The reading light worked but was inadequate (probably because it was too far away). The cabin temperature was a little erratic and there were queues for the four toilets in economy (it could have been a problem if we had been flying through prolonged turbulence). But as I said these were just niggles - I enjoyed the upgrade and the flight. The return was delayed and the APU unserviceable (not uncommon with a 747). We had to wait for a second air starter unit (if it requires twos order them in advance) and it got rather stuffy whilst waiting. The pilot kept us informed of what was happening. Once underway it was a good flight and I rested well. Cheerful and efficient crew in both directions. Food was good outbound and adequate inbound. Some areas for improvement but overall very good and would recommend BA.","","","Premium Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Woon","Singapore","2015-06-01","BA873 KRK-LHR 17 May - a new sector launched just early this month and my first time flying BA. I was pleasantly surprised (for my friend) that he was able to check-in his big carry-on for free while I paid for check-in luggage. I understood why in the end. My biggest gripe has to be that the Sunday flight departs and arrives late into LHR. This was worsened by the fact that it was a full flight but the overhead bins were already full before all were on board hence there was a 20 minute delay on the tarmac as remaining hand-carry luggage had to be put in the hold. Unfortunately flight did not manage to catch up while in the air hence we landed 20 minutes late cutting it close to the curfew time for LHR. We had to run all the way through and almost missed the last Heathrow Express train. I will never fly a late flight into LHR again. That said the pilot and cabin crew were entertaining - quite chatty over the PA and with some passengers though not necessarily friendly to all customers. 2.5 hours on an A320 passed by without any in-flight entertainment (to be expected for regional flights) and with some food and refreshments (which were good).","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Hamblin","United Kingdom","2014-11-20","Brussels have downgraded their intercontinental economy passengers so they don't even qualify for a snack on the connecting flights to Brussels. The flight attendants have no idea about the small print that says if you show a boarding card for the intercontinental leg you get a complimentary drink. A complete shambles Brussels reinstate the flex&fast rate for intercontinental passengers. Obviously a decision made by bureaucrats in Brussels who never use the connecting flights.","","","Economy","","3.0","3.0","3.0","1.0","2.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Gerd","Germany","2014-11-17","Had to fly from HAM to BHX with Brussels Airlines due to no other flight available on short notice on a Sunday. Booked the last economy seat on the flight for whopping 560 Euros. Personal space was poor and the aircraft seemed configured for the maximum seat count. Flight was 1-stop with a stop at their depressingly dull and chaotic Brussels where I had to wait 3 hours for their delayed connection to BHX. The plane turned out to be a Dash-8 Q400 turboprop. Other airlines inform you about the plane in use Brussels Airlines does not and I wouldn't have booked an insanely expensive but poor quality flight if I had known what kind of airline this is. I will certainly never fly Brussels Airlines again.","","","Economy","","3.0","2.0","4.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Rod Cobain","United Kingdom","2015-05-31","After a recent flight to St Lucia with BA if I have a choice in future I will fly with another airline. From the start of the return trip we experienced problems. Headset failed to work on reporting this to the cabin crew I was informed that ""you need to jiggle it to make a connection"" so needed to unpack my own kit to watch a movie. Meal time the only choice left was pasta one with cheese and one without the passenger next to me had the pasta it looked like it had been re-heated with the cover off very hard. On mentioning it to the cabin staff all she got was ""their cutting down"" in all areas. Re the movie this picture quality was a disgrace picture and sound kept braking up I switched my phone on and again used my own music to get me through the 8 hours trip. I have cancelled my BA membership.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alistair Baker","United Kingdom","2015-05-31","I treated myself to Premium Economy on my PEK-LHR flight BA38 because it was only an extra £120 and I had been on holiday to North Korea and wanted a bit of luxury. I was impressed with the legroom in the bulkhead seat and the PE cabin was not very full. The cabin crew were polite and attentive and the food was good however it seemed to be the same as the Economy food just with a fancy menu card. I was impressed with the seat recline and the footrest and I got a lot of sleep even though it was a daytime flight. The IFE malfunctioned for the first half of the flight which seems a common occurrence on BA 747s. Staff were apologetic and gave us complaint forms to fill in.","","","Premium Economy","","8.0","5.0","5.0","3.0","2.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","E Simeone","Belgium","2014-11-12","BRU-GVA-BRU C Class. Quick check-in fast lane for security and new lounge looks good but still over crowded. Boarding fast and although quite a full c cabin service was done by very experienced service. Return good check in and fast track for security plus rather good Senator Lounge in GVA. Once on board hoping to get same great experience but wrong was I only 1 row of C class and with 3 pax. Service was appalling and uneventful. Quick flight. Ambiguous feelings with SN is like a lottery ticket never know if you will win but always hoping for it! Not a continuous good service a real shame.","","","Business Class","","5.0","2.0","3.0","1.0","1.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Liasides Paul","United Kingdom","2014-11-03","We were two couples flying to Milan to celebrate a 50th birthday of one of the wives. Arrived at Manchester checked in for 6.25 am flight to Brussels. We sat on the plane for over an hour waiting for other passengers to be boarded due to lack of check in staff at Manchester. We finally took off an hour late at 7.25am. Prior to landing announcement on plane stated that New York flight had been held for passengers but all others would have to be transferred in other words we had missed our connecting flights! Upon arrival we were met by a female Brussels airline employee who just handed us new tickets and said we had been re-routed via Munich to Milan and to make matters worse to Milan Malpensa airport and not Linate airport (Linate is much nearer to Milan). She could not explain why it was okay to hold the plane in Manchester for over an hour to accommodate late passengers but they were unable to do so for us and the other passengers who missed connecting flights. We were not even shown where to go to check in for the rescheduled flights. Appalling customer service! We did try to complain at the Brussels airlines ""help"" desk but where met by a wall of indifference they did offer us 8 euro food vouchers. To cut a long story short we lost almost a full day of our holiday. We will never use them again.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alistair Baker","United Kingdom","2015-05-31","I flew LHR-PEK for a holiday on a 747-400. The plane was not that busy and the seat next to me was free which was great. The plane was clean and my seat was reasonably comfortable. The IFE had a good selection although the small screens on the 747 now look out of date. The meal was fine for economy class and the staff were polite and attentive.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Nick Rego","United States","2015-05-31","First off this particular flight from EWR to LHR and back was advertised as a Boeing 787 Dreamliner. The actual jet was a 777 much less comfortable. The flight going to London was 3 hours delayed coming into EWR something about a diversion regarding a sick passenger in Boston MA. In fact they had not allocated a crew. Coming home my pre-paid seats were changed in premium economy to seats next to W'C's so I had the pleasure of smelling excretion and gas the whole flight. I was also emailed an offer for an upgrade then that email was followed up with one that stated that the first one was sent in error. Fact: I did get back to the USA. Reality: BA no more - never again. The problem with BA is not their cabin crews who are quite nice. The problem is that their Customer service is a joke. Cannot recommend this airline.","","","Premium Economy","","7.0","4.0","5.0","3.0","4.0","","","5.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","G Meyer","United States","2014-10-22","Very pleasant flights - Venice Italy to Washington Dulles by way of Brussels. Flights were on time aircraft were clean and in excellent condition and cabin crews pleasant and attentive. Transatlantic sector was flown by an A330-300. Legroom was in coach was about 33-34 inches the most generous I've seen in recent memory. Food was good and reasonably plentiful and cabin staff passed through the aisles at least once every 30 minutes to refill water cups. Seat-back IFE was good but somewhat limited compared to other carriers' offerings (no games and a total of perhaps 30 to 40 TV shows and movies available). Would happily fly Brussels again.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Enrique Simeone","Belgium","2014-09-30","BRU-VIE C class on 26-9-14. Check in a disgrace rude handler of passenger lack of staff in business counter and rude staff checked me in in eco. The employee on purpose did not print my Senator number on my boarding pass and had to re-issue the boarding pass in lounge. Temporary lounge a total disaster overcrowded and with service staff that shout and interact in between them. Usual messy boarding with no priority and once on board realised Business class was just the one first row. Crew staff totally uninterested. except a junior stewardess who kindly helped me. For the rest will not recommend.","","","Business Class","","1.0","1.0","2.0","1.0","0.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Chris Sansom","United Kingdom","2015-05-31","BA2204/5 LGW-PUJ-LGW B777-200ER. Both flights excellent comfortable seats tasty meals both ways and friendly cabin crew. Lucky to get upgrade to WTP on return flight very nice BA at its best.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Michael Stanley","Australia","2015-05-31","BA 10 Bangkok to London Heathrow May 26th 2015 World Traveller Plus (Premium Economy). First the positives: check-in at BKK was reasonably efficient the flight departed on time and landed at LHR about 15 minutes early. Unfortunately while World Traveller Plus provides some extra leg room when compared to economy there was nothing else about our flight experience that justified the additional cost of World Traveller Plus. The cabin seating and equipment were tired - the entertainment system was old and barely functional. However by far the worst aspect of the flight was the poor service from the cabin crew who almost without exception appeared uninterested in customer service to the point of rudeness. Their strategy seemed to be to minimise their exposure to customers in order to maximise the time they could spend in the galley at the rear of the aircraft. After the first meal service (an uninspiring Chicken Curry with boiled to death broccoli and carrot not remotely resembling the misleadingly optimistic descriptions found on the BA website about the supposed 'enhanced' dining experience of World Traveller Plus) calls for service went unanswered for lengthy periods of time. It seemed the only effective way to obtain further service was to walk to the rear galley where staff congregated and made it clear they did not appreciate being 'interrupted' barely acknowledging requests while continuing their conversation and grudgingly fulfilling requests to a bare minimum. In stark contrast to the excellent cabin service food and entertainment options we experienced flying in economy on Qantas to Bangkok the previous day this so called 'premium' experience on BA was extremely disappointing. Our advice: don't waste your money on BA World Traveller Plus.","","","Premium Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Lorette","United States","2014-09-28","JFK-BRU-ATH - excellent flights. Staff were great the flights left on time the in-flight entertainment was wonderful and the food was delicious. I would definitely fly them again!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Milo Diesel","United Kingdom","2014-09-09","This was a short chaotic hop from Brussels to Heathrow - Flight 2093 - on 4th September 2013. Boarding was via coach between the terminals and was chaotic. There was no priority boarding for business class it was pretty much a free for all. We were greeted by a friendly purser who showed us to our seats but did pretty much little else even when someone tried to help themselves to the free middle seats in business class until I asked her to. The plane took off 35 minutes late as then kept trying to cram passengers on consequently there was no pre flight drink. Breakfast was chucked at us 10 minutes into the flight. It consisted of half a roll with cheese and ham a yoghurt and a fruity selection which was served with a glass of champagne served from a big bottle. Service was pretty indifferent but in their defence the place was completely full. We landed at Heathrow 30 minutes late with baggage arriving in my case 20 minutes later. In my partners case 35 minutes late as despite being tagged priority was last off.","","","Business Class","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2015-05-31","ZRH-LHR. A bit of a disaster. My flight BA 719 was delayed 90 minutes - and so was the preceding flight. So one is acceptable - two is well a co-incidence. (or not). Left 90 minutes late (about 20 minutes) after the earlier late departure got stacked over Kent - landing about 2 hours late - from a 80 minutes flight. Plane was almost brand new. Crew was great - but in the end couldn't care less. BA at its worst. Pathetic.","","","Business Class","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Southee","Australia","2015-05-31","A380 LHR-IAD. After a visit to the Concorde Room the mood was set to enjoy this flight which we did. The Attendants were friendly helpful and attentive. The food and drinks were good though my wife was disappointed with her tasting plate. As expected the seats and space were appropriate and comfortable. The journey started and finished on schedule. There was not a great deal of difference between this flight and a A380 in J on Qantas so whilst no complaints I don't believe the additional cost are value for money.","","","First Class","","8.0","5.0","5.0","4.0","5.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Milo Diesel","United Kingdom","2014-09-09","JFK to Brussels on September 3rd in Business class and were seated in 4A and 4C. We boarded the plane and were greeted by a lovely female member if crew who took our glasses and offered us a Kir Royale before takeoff. I noticed that on this run we were only offered the one rather than refills. The flight took off from JFK on time after a long taxi. 20 minutes after the seat belt light was switched off we were offered a drink which was served with a bowl of olives. Probably a figment of my imagination but the drink service didn't seem as generous on this flight and the meal service seemed to have been downgraded - for example there was no Star Chef selection on this flight. The monthly cocktail also has been downgraded to a monthly beer. Menu cards were distributed and an amenity kit with not much in handed out - usefully though it doubles as an IPad holder which is a nice touch. Twenty minutes later the meal service began. Starters were a choice of Smoked breast of duck or Green tea dusted seaweed wrapped scallop. I had the scallop which was terrific. Mains were a choice of Sesame Crusted Beef with butternut squash purée or Herb crusted seared salmon with a tomato courgette gratin or Blue Cheese Gnocchi with sautéed spinach. I had the beef which could have been hotter to be honest but was still excellent. I chose an excellent 2012 South African Chenin Blanc which was recommended by the purser and was a great choice. This was followed by a cheese plate. The meal service took about an hour of the 6.5 hour night flight. After dinner I stretched out in the large lie flat bed and settled back to watch a movie as I thought it was pointless to try and get loads of sleep. Crew came round a couple of times with water. The seat is very comfortable and the massage function nice. There was also a better selection of films on this flight that were more up to date than my previous flight. An hour before landing we were served a continental breakfast of fruit yoghurt and warm bread with fruit juice and coffee before landing in Brussels around 20 minutes early. The crew were lovely on this flight led by a male purser they were warm friendly professional and respectful which I liked. I noticed that the box of chocolates given on the outward flight was replaced by a much smaller packet of Almond Thins. The service offered by Brussels Airlines for the price is brilliant. It takes you back to days when airline actually cared about their customers which I found refreshing and enjoyable.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Milo Diesel","United Kingdom","2014-09-01","Brussels to JFK on SN501 on 24th August - we travelled in Business Class - seats 2A and 2C. Upon boarding the flight our jackets were taken and stowed by friendly crew and we were offered pre take off drinks including Champagne and a delicious Kir Royale. The first thing that grabbed me was the size of the seat which has a great amount of space around it and the large TV screen in the seat which is great. The flight took off on time and shortly after pre lunch drinks were served with a smoked salmon and caviar appetiser. The crew distributed the menus with food including dishes created by Michelin Star restaurateur Thomas Locus. The lunch menu consisted of a starter of either Romaine Lettuce Salad served with North Sea shrimp and avocado or Middle Eastern Style Lamb served with baba ghanoush. I had the shrimp it was one of the most attractively presented dishes that I have had in a plane and it was delicious. Mains were a choice of Waterzooi style farm raised chicken with IJsvaller watercress and ravioli with ox heart cabbage or Fillet of Cod with verge sauce and roast potatoes with Rosemary and sugar snap peas or Agnolotti pasta with arugula sauce. I had the chicken which was succulent and juicy and delicious. It's also worth mentioning that my travelling companion had ordered a Lacto Vegetarian meal which as a main was a superb Mushroom and Spinach curry. We were then offered a cheese plate and dessert. There was a decent selection of wines available which were generously topped up throughout the meal. After lunch we settled back to relax for a few hours - the seat extends into a bed which is very comfortable and enabled me to sleep. Crew served ice cream and drinks runs were regularly offered. The big let down was the inflight entertainment which was pretty disappointing with a mediocre selection of film and TV series available - luckily I had my trusty IPad so was able to catch up on some stuff I had downloaded. 90 minutes before JFK a snack was served - this was a goats cheese salad with duck and apricots which was delicious. Crew were lovely throughout and provided a great unobtrusive service. A nice touch was we were given a box of Neuhaus chocolates each to thank us for flying with them. We arrived in JFK 45 minutes early relaxed and refreshed having thoroughly enjoyed the experience before bracing ourselves for the hour long queue at Immigration.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Grant Cooper","United Kingdom","2015-05-31","Club World: Just flown London Gatwick to Las Vegas in Club World and very disappointed. Staff were not particularly helpful gave the impression that everything they did they were doing you a favour. The seating of 2/4/2 in a Business Cabin is unfair trying to pack too many people in. They didn't offer anything to try to make you feel a bit special and I had paid a lot of money for the tickets. I normally fly Virgin Atlantic on this route and will defiantly be using them in the future.","","","","","4.0","1.0","2.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lucas Robert","Australia","2015-05-31","We travelled on Flight BA11 from Heathrow to Singapore on 25th July 2014 and it is most unlikely we would travel with them again. We were supposed to depart at 2000 and had arrived early to escape the rush and heat of London. When we checked the Departures board we noticed no gate number had been allotted to our flight. We hung around Gate A area and waited for further advice and waited and waited. The clock ticked on and we all waited for the advice the board is supposed to display. Come 1920 (supposed to be boarding) and still no gate number or advice as to the delayed boarding. I could go on and on but finally at 2008 (yes 8 minutes after scheduled departure time!) the board declared that we had to go to Gate B area for a 2100 departure. Still no explanation as to why we were an hour late. We caught the transit service and headed over there finally boarding the plane after the rescheduled departure time. The air conditioning was virtually non-functional and we were forced to sit in the stinking heat waiting for some sort of explanation and apology. The staff seemed surly and disinterested in our discomfort and one stewardess near us at the rear of the plane refused two requests from passengers to bring water using the defence that she was ""on my own back here and cannot leave my post"". Incredibly she left her post several times when it suited her to talk to other stewards etc! About 2110 the Captain announced that they had ""lost a passenger and we should depart within 10-15 minutes"". Finally at 2221 we took off after sitting in the terrible heat and humidity of all those bodies for over an hour with no service of drinks or anything else after boarding over an hour late! Yes we departed 2 hours and 21 minutes late and still without explanation or apology of any kind from any of the staff! The air conditioning did not start to reduce the temperature until more than 3 hours into the flight! When we landed at Singapore the Captain announced that he ""hoped the ongoing passengers hadn't been too inconvenienced by the hold-up"". I guess that was BA's apology? Totally disgraceful BA andwe still don't know why we were delayed.","","","Economy","","2.0","3.0","2.0","3.0","3.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","B van Sante","Netherlands","2014-09-01","BRU-BCN in B flex economy. I booked well in advance at a low priced one way and did an upgrade bid to B flex. This entitled me to fast lane security and a snack (pizza) on board and drinks included. Additionally you could buy lounge access at another 15 euros which I did. Lounge at gate A section was on the small side but standard snacks/sandwiches provided. Staff onboard/lounge/check in were very friendly and able to communicate in Dutch. Flight was operated with a 319 and I was seated on row 2. Leg-space was minimal and no separation was made on board (1 row c class-1 pax) row 2-3 Eco flex rest economy with BOB. I did find I got value for money especially including lounge access with free wifi. On board magazine and newspaper offered. No taxfree/shopping service. Just 3 crew members. A decent 3 star airline. Flight was delayed by 30 mins.","","","Premium Economy","","7.0","3.0","5.0","3.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Dahlia Dumitru","United States","2014-09-01","We flew from Brussels to NYC and it was a very unpleasant trip. The attendant was unprofessional and little help and assistance was given to families. Myself and young child sat at the front while my husband sat at the front. There are many airlines that flight this route and have choices. Little entertainment for young children. We were in transit and not enough time to get to our gate. I would not recommend to family and friends.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Stevenson","United Kingdom","2015-05-31","Punta Cana - Gatwick. World Traveller Plus cabin on B777. I find this particular cabin very noisy possibly due to proximity of the engines. Seats are comfortable and leg room and elbow room significantly better than economy. The front row of World Traveller Pus has even more legroom but be warned that this is a mixed blessing since this row is fitted with shelves for strapping down babies cradles and if you sit next to a passenger who requires this facility then it will severely compromise your space. IFE was OK but nothing special. Main meal was OK but breakfast was an absolute disgrace; a dry cheese croissant and a small granola bar. No alternatives offered. I know this is not business class but for the premium I paid for World Traveller Plus I feel entitled to something better than this really very poor take it or leave it excuse for a breakfast. The drinks service was nothing special either; one round of juice or water before take off an offer of wine with dinner and another juice and water run after dinner. Then nothing until breakfast. Regarding the crew some were engaging and friendly but far too many others were offhand and unsmiling. When in all innocence I used a toilet in the Business Class cabin I found a member of cabin crew waiting for me when I emerged who promptly berated me for my mistake. Fair enough but when I explained that other passengers in World Traveller Plus had also used the toilets in Business Class I was virtually called a liar. I backed off from an argument but I found the experience upsetting and I simply couldn't get to sleep thereafter. I eventually disembarked at LGW hungry thirsty and a somewhat unhappy bunny. In summary World Traveller Plus is probably just about worth it for the extra comfort and space but don't get your expectations too high in terms of food and drink and be prepared for inconsistent inflight service.","","","Premium Economy","","5.0","4.0","2.0","2.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clare Roberts","United Kingdom","2015-05-31","Sadly flying British Airways is no longer about a great experience - it is a seat on a flight which you pay a lot of money for. We had a number of issues that we tried to get resolved via Customer Services but were told they couldn't do anything until our journey had ended? We were very disappointed with this approach and their inability to address our issues during our journey. BA staff at Heathrow told us the wrong information about reclaiming our baggage (causing big issues) the plane was overly hot on both legs of the flight and we were told by cabin crew on both flights this is a known problem on these older planes. The breakfast on our return flight wasn't fit for consumption - an ice cold hard croissant after 7 hours of no food? Really poor service and even worse customer services.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Milo Diesel","United Kingdom","2014-08-28","A very pleasant quick 40 minutes hop from Heathrow to Brussels seated in rows 1A and 1c - greeted by friendly staff who served a glass of champagne before takeoff take off on time and inflight service was an acceptable continental breakfast for a short flight with champagne - a better option is the vegetarians special breakfast which is a fruit plate. Friendly discreet non intrusive service was good and we landed in Brussels 10 minutes ahead of schedule.","","","Business Class","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Taylor","United States","2014-08-26","Party of two business class on an Avro RJ from Stockholm-Bromma to Brussels. Facilities at Bromma are quite desolate and overpriced though I don't suppose that's Brussels Airlines fault. However they probably have enough influence to put in some more chairs. Despite the fact that the terminal is essentially a re-purposed hangar it is in a great location and for that reason we were thankful that Brussels Airlines flew there instead of the more crowded and less convenient Arlanda Airport. Once we got on board we were somewhat surprised that the business class seats were identical in their physicality to those in the economy sections. However our fears that we had not gotten what we paid for were lifted once we discovered that the seats were quite comfortable and the legroom between the seat and the bulkhead (The Avro’s sole row of business class seats is the front-most row just behind the bulkhead) was more than adequate and the flight attendants were very attentive spoke decent English and served meals that were in their quality above the normality for short-haul flights. Hot washcloths were available at the beginning of the flight and later on upon request. No ""real"" IFE but newspapers in a variety of languages were given to the business class passengers as were various magazines some published by the airline some not. I read the New York Times and the Economist both of which were available in English. The airline also had a magazine in English French and German highlighting its various destinations. Overall the experience was very pleasant and we would do it again.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Hardy","United Kingdom","2015-05-29","LHR-ATL-LHR. Out 3rd May. Back 12th May. First both ways. Outstanding experience. Check-in and security straight through. Concorde Lounge - quiet and comfortable- food lovely. Boarding very efficient. Superb flight-seats excellent food great IFE good. Crew brilliant. Straight through immigration. Exactly same on return. 777 both ways Will definitely fly with BA again. Could not have been better.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Tinashe","Botswana","2015-05-29","JNB-LHR BA056 May 13 2015. LHR-JNB BA055 May 23 2015 on the Airbus A380. Departed and landed on time. Friendly flight attendants and fairly comfortable seats. Food not exactly 5 star but I didn't have very high expectations either. Overall no complaints at all and I will definitely fly BA again!","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","E Capemarsh","United Kingdom","2014-08-18","With one exception most aspects of my flight were either good or average. Unfortunately the ill-designed seats on their long haul flight mean that I wont be flying with them again until I am certain that their fleet of Airbus A330's have been replaced. The seats have hard and thick adjustable headrests which appear to have been added as an afterthought meaning that the head is pushed 7cm or so forward of the shoulders. This affected all of the similarly disgruntled passengers in my vicinity with the exception of children not big enough to reach the headrest. If you are planning a trip with Brussels Airlines try sitting with your head stuck out 7cm forward of your shoulders whilst going through the booking procedure and see how it feels. Then imagine how it will feel after 8 hours and book with a different airline. There are about 5 airlines running between Europe and Uganda now and nothing would make me choose Brussels above the others. It is a shame that something so easy to get right as a seat which is the same shape as a human being renders this airline unusable because the rest of the service was fine and timings excellent. The crew were great the food acceptable and entertainment good.","","","Economy","","3.0","1.0","4.0","4.0","4.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Alderson","United Kingdom","2014-08-13","BRU-CPH. Economy flex. Brussels airlines operates this route as a duopoly with SAS and it shows in the fares that are charged. My travel plans depended on the weather forecast in Denmark so I was only able to book 72 hours in advance. The cheaper of the two economy cabins had sold out on all 3 flights. The flexible ticket cost about 3 times the advertised minimum fare. Despite this I was charged 8 euros for paying with a credit card (none of my debit cards were accepted by the airline's web site). The ticket allowed fast track security although as this lane was merged into others there was no advantage. Extra cabin baggage was also allowed but as the ground staff did not enforce the cabin baggage policy this was again no advantage. The flight left 20 minutes late as the handling agent had not loaded the bags in time. The seat had no head rest and felt like it had almost no padding a bit like resting on a leather covered ironing board. There was no magazine in the seat pocket. The advertised free light meal/snack was a bread roll with two slices of cheese with terrible coffee served in a small paper cup. The stewardess even had the nerve to tell me to enjoy my meal as she handed me the bread roll. In my opinion this airline provides budget service at legacy carrier prices.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Ellis","United Kingdom","2015-05-28","LGW-HER. A320 on one of BA's new tourist-orientated routes. Sadly this felt more like a charter flight with screaming kids in the row behind an appalling hot breakfast and the penny-pinching 'new' Club Europe seats which are identical in width and pitch to economy. If this is the way BA are going it doesn't make sense to pay the extra. They really should think again about their premium service.","","","Business Class","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Neave","United Kingdom","2015-05-28","Gatwick to Florida return Flight out was quite good with an attentive crew 3 choices of meals found the seatback TV screen very small and selection of movies and audio choice was poor legroom could be a lot better too and I feel that BA need to update their B777 on this route. Return flight was delayed two hours but was informed by the airline by text and email on check-in a $9 vouches was given to buy drinks or a snack i found the food on the return flight very poor with only chicken or pasta available and the breakfast consisted of a stale croissant and jam and a raisin bar that was virtually indelible I would consider flying BA to Florida again if their prices are comparable to other carriers.","","","Economy","","7.0","2.0","3.0","2.0","2.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Tieman","Belgium","2014-08-13","Malaga -Brussels in business. Flight delayed by 1hr average service not enough attentive to customers needs. Separation between business and economy b flex does not exist no privacy. Food is very average nearly bad and non tasty b flex meals seem better. The quality / price ratio was very bad a return ticket for a 2h45 flight is around 900 euros. Experience is not worth the money spent.","","","Business Class","","4.0","3.0","2.0","1.0","0.0","","","0.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Andy de Smet","Belgium","2014-08-13","1 August 2014 flight SN3175. Flew this airline from BRU to FCO in Business class. Friendly service nice clean plane relaxing flight all I needed in the end.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Jackson","United Kingdom","2015-05-27","LGW-CUN-LGW. Husband and I had middle seats both outbound and return. We found seats comfortable for seating and sleeping. Crew on outbound were a lot more efficient and friendlier than the inbound crew where the service was a bit haphazard and one particular crew member who was a few years older than the others was rather offhand and didn't smile much at all. Outboard there were empty seats all around us so we did not have to sit face to face with strangers or climb over anyone when leaving our seats but cabin was quite full inboard so we did not enjoy the flight as much. The Club World cabin is definitely cramped compared with other business class cabins and I do not know what BA were thinking when they decided to pack in so many seats and in such a way as to make it very awkward for less mobile passengers to exit their seats. Storage space is lacking around the seats due to BA trying to fit too many passengers into too small a space. I would not say I would not travel Club World with BA again but would look at alternative airlines with different cabin layouts first.","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Herman","United Kingdom","2015-05-27","Gatwick-Naples returning Barcelona-Gatwick. Excellent flights as usual. Especially loved the stylish and comfortable interiors of the refitted A319 on the Naples run. Both flights left late but it didn't seem to seriously affect arrival time. Only complaint is the food/drinks service sandwich is not to my taste and I now refuse them - but other passengers seem pleased. Should offer an alternative such as crisps or nuts to go with wine.","","","Economy","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","E Simeone","Belgium","2014-07-27","JFK-BRU C Class. Just one word to describe SN and its services on Transatlantic routes - vile! All is wrong check-in lounge boarding and once onboard is all total chaos and inflight service is so average! They have lost it completely only fly them when there is no other alternative available. Will not recommend.","","","Business Class","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Pochard Ann","France","2014-07-22","We recently flew with this airline from Brussels to Lyon France. An hour before departure with our boarding passes already in hand we discovered that the flight had been cancelled. A half-mile trek back to their desk and we were informed that we would be put on a flight to Geneva and then a bus to Lyon. There were about thirty of us and when we arrived in Geneva we had to wait in the baggage claims area for an hour and a half-standing until the bus arrived. We arrived about 4 hours late in Lyon. No excuse was given for the cancellation and when I wrote to the airlines for an explanation I received no reply in return.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Laidlaw","United Kingdom","2015-05-27","Business Class Tampa - Gatwick. Fantastic service and attentive staff. However seat 10a feels very claustrophobic you also have to step over the footrest of 11b if you want to go to the loo or take a wee walk during the flight.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Crompton","United Kingdom","2015-05-27","Used Avios to upgrade return flights to Grenada. Previously enjoyed this route in business class but the food choices and champagne ran out. Same problem with the food choices ie only four scallop starters between 7 passengers some people might have paid the full fare of £3400. Champagne flowed freely and service was excellent. Slept just as well in business class engine noise seemed greater in first class and screaming baby did not help either. Despite these niggles first class lived up to its name and great value for money if not paying cash for it!","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Costa","Belgium","2014-07-15","I flew a few days ago from BRU to Cagliari and back. I didn't check-in online on purpose as I wanted to see how the ground staff were. Both were very friendly professional and polite especially the purser on the way back from CAG. Definitely a positive experience regarding customer service but poor catering service for the price paid. Would expect more for sure. Anyway very satisfied with everything else including the legroom on their Airbus A319.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","2.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Z Albinas","Switzerland","2014-07-06","Took morning flight GVA-BRU on 4 July 2014. The plane A319 was clean and well maintained however legroom could be better. Departed and arrived at the gate in BRU with slight delay. Cabin crew very professional and efficient. The food they serve in premium economy - a microscopic sandwich with margarine and cheese - is absolutely deplorable and is the worst sandwich I ever had. So the airline that claims having the best economy premium product in Europe should be ashamed. Taking into account the price they charge for premium economy on this short flight and substandard food quality I definitely can not recommend their premium economy service to anyone.","","","Premium Economy","","2.0","2.0","4.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Alderson","United Kingdom","2015-05-27","LHR-SEA World Traveler Plus. As a BA Executive Club member I was able to use the Club bag drop where there was no queue. The Fast Track security staff were disorganised and patronising. The Gold/First lounge was busy and at times uncomfortably hot. Boarding from the C Gates was well organised. On taking my seat I was offered a water or orange juice. The 777-300 has the newish seats that were quite comfortable except for the headrest which does not have adjustable wings. The situation was helped by the fact that I had been able to select an emergency exit row aisle seat (22B). Departure was on time. Bar service was just before and with the meal. I had used the facility available on this route to pre-order my main course. Overall the meal was quite good. The Mixed Fleet staff commendably avoided the bizarre practice on some other carriers of closing the window blinds after the meal service. The seat was a bit stiff in adjusting to a recline. The leg support cushions were useless as they did not move far enough to make contact with my legs. Time passed quickly as the entertainment system was very good. A reasonable snack of sandwiches and a scone was served about an hour before landing. We arrived a the gate slightly ahead of schedule. Immigration bag collection and customs were completed in under half an hour.","","","Premium Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Farouk Zuhair","United Kingdom","2015-05-25","Flew from Jeddah on BA132 in Club World on a 777-200ER. To be honest I have no complaints. Meal service was fantastic. Cabin crew made sure I was comfortable throughout the flight and brought drinks to keep me and other pax hydrated. Cabin crew were very polite and friendly. Flight departed on time and arrived at LHR ahead of schedule. Would I fly BA again? Of course!","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Marilyn S Jones","United States","2014-06-04","Excellent. Service on plane was attentive and friendly. Food was good and plentiful. Customer Service very good. We left a fold up stool on the plane at Brussels. When we got home we contacted customer service. They returned the stool to my home airport. We were very happy with Brussels airline and would recommend it.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Simeone Enrique","Belgium","2014-06-04","TLV-BRU in C class terrible check in staff are rude attitude. Lounge is ""Dan"" which is crowded and sadly dirty. boarding a mess! Once on board their little Airbus is better that LH mother company. Did some shopping on board nothing worked rightly their card machine and the loyalty programme card neither vile but rather sorry staff tried to compensate with smile thanks but no thanks I want my miles end of story. On board not so bad on time and good baggage delivery although will not recommend. SN get your act together if you want loyal pax.","","","Business Class","","5.0","3.0","3.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Damon Goodman","United Kingdom","2015-05-25","LGW-RAK-LGW May 2015. These flights were on BA's newly configured A320's we paid for Emergency Exit row seats on both ways and very thankful that we did British Airways have reduced the legroom in both Economy & Business class to 30"" and at 6'1 the normal legroom now is quite tight. The seats themselves are quite comfortable and having storage at the top of the seats mean you don't lose your legroom. The service on board was excellent friendly staff both ways provided with a wrap roll cheese and biscuits and a chocolate mousse both ways return not as nice as outbound and they offer complimentary drinks. Looking at business class all you get is the middle seat free and no extra legroom a lounge and a hot meal so wouldn't think it's worth the upgrade fee anymore (having travelled many times in club with BA new product is not a winner from what I could see). I would fly British Airways again and would recommend them.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Franci Ghe","Italy","2015-05-22","BLQ-LGW and return. Operated by A319 clean tidy and with a spacious legroom. The service at the desk and from the cabin crew was really smart and friendly. Both flight were on time and both landing were great. I will fly again BA.","","","Economy","","8.0","4.0","4.0","2.0","2.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Tommy Desmet","Belgium","2014-05-24","BRU-FLR. Online check-in did not work as ticket was issued on Lufthansa resulting in having bad seats. Cabin crew made the pleasant and the stewardess apologized for the bad seats. Flight left with delay but arrived on time in Florence. Brussels Airlines but their product and seat comfort is not to be compared with for example Swiss and Lufthansa especially not within Europe!","","","Economy","","7.0","2.0","5.0","4.0","1.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Murphy","Canada","2014-04-14","I flew from London to Nairobi and back. My flight was late to depart once in the air my inflight entertainment never worked. I informed a few stewardesses but none seemed to do anything about it and needless to say it was a long flight for me. The food was great but the attitude to my issue by the flight crew made me have a very displeased view of the airline. I got to my destination and my baggage was nowhere to be found misinformation by their Nairobi office made me make two unnecessary trips to the Airport and finally after 5 days I got my belongings. My intention for this trip had been delayed for that time and needless to say I could not make it back as planned since I had to finish the business that took me there. The Airline refused to reschedule me on another flight as they were booked but had a seat for the full price if I did not want to wait another week to get a rescheduled flight with minimum penalty. I paid them and vowed never to fly Brussels again it was my first time using them and I have not made that mistake again.","","","Premium Economy","","4.0","4.0","1.0","5.0","0.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Domican","Ireland","2015-05-22","Flight BA72 and BA73. Departed 14th May returned 20th May 2015. Very impressed with flight and cabin service on our trip from Dublin to Muscat Oman both in Club Europe and Club World. Was a bit dubious from reading other reviews however could not fault the service. Our flight was not busy so maybe this helped however I am looking forward to my return trip. Would book again.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J K Suykerbuyk","Belgium","2015-05-22","YYZ-LHR-BRU: First - Club World: Check-in in Toronto was smooth with very nice and friendly ground staff. Used pre-dining in Lounge and I was surprised who good the food was from starter to dessert. The service was excellent too. When boarding friendly cabin staff was waiting and I was escorted to my seat. Cabin crew and cabin staff director introduced themselves personally to each passenger in First Class. I asked the friendly cabin crew to turn down my bed when I to put on the pyjamas so I could go to sleep. This flight was again a confirmation that the first class service improved and it has been consistent on all my last flights in First. Landed on time in LHR. Used the reserved Cabana in Concorde room and enjoyed an excellent breakfast. Boarding on the full flight to Brussels was a little chaotic but it was an excellent flight with fantastic cabin crew decent food and a clean plane.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Kai Matuschewski","Germany","2014-04-04","TXL-BRU-FNA return in economy class. Excellent experience and great value for money. Efficient and attentive staff in planes and on ground. Trip went really smooth and was enjoyable. Would definitely choose the airline again for trips to West-Africa.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","L Pereira","Canada","2014-03-30","BRU-LIS. Flight left a few minutes late aircraft was at an off gate stand passengers had to reach the aircraft by bus. The flight in itself was very good clean aircraft very attentive crew and excellent service. Economy flex class of service.","","","Premium Economy","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Taylor","United Kingdom","2015-05-22","Travelled with my wife from Barbados to London Gatwick on Tuesday's overnight flight. Boarding by row numbers was well co-ordinated. Staff on board were polite and efficient. Seat in premium economy is relatively comfortable. The extra space is appreciated for longer flights. Food is still below standard Was served a breakfast pineapple yoghurt which I had to eat with a plastic knife! Flight arrived 15 mins early. Will fly with BA again.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Sales","United Kingdom","2015-05-22","LGW-AGP Club Europe. Ground staff were very cheerful and friendly. Told them I lost my boarding pass and was reissued another one. BA Business Lounge in Gatwick was good but could be better. A little crowded. Boarding was very quick. Cabin crew were friendly and enthusiastic. Drinks and nuts offered straight after take off. Afternoon tea followed. More drinks offered. Cabin crew interacted with passengers. Landing was very smooth and arrived 10 minutes early. Aircraft used was a little old but the cabin gave the aircraft a young feel.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","David Roberts","Belgium","2014-02-28","Brussels to Berlin February 25 and return from Berlin to Brussels February 26. Staff very friendly and helpful. Both flights arrived ahead of schedule. Seats perfectly adequate for 1 hour flight. Food very poor - not even sure what was in the sandwich!","","","Premium Economy","","9.0","4.0","5.0","1.0","0.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Hamlett","United Kingdom","2014-02-17","Late departure but very comfortable. On both sectors MAN-BRU-MAN. Very polite staff. Would definitely choose them again. Outbound: Airbus A319 inbound AVRO RJ 45.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Y Fox","United Kingdom","2015-05-20","Travelled from Heathrow to Washington in April on one of the new A380 planes. Extremely impressed with the plane even in economy the seats are quite spacious and the storage buckets at the side of the seat are a big plus. The service on board was good and the meals were pretty good. The plane arrived exactly on time too! All in all one of the best flights I've had.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Chamberlain","United Kingdom","2015-05-20","LHR to Istanbul - excellent service on the outbound flight on what was a very busy flight. Cabin crew worked very hard and consistently. Good management on the ground and for boarding excellent cabin crew. T5 lounge ok but breakfast food soon ran out and rather slow in service.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Alan Damian","Belgium","2014-02-07","Flew BRU-VIE-BRU and the experience pretty much equalled to a low-cost airline. They do not even serve any water or juice. Staff in general quite cold I was completely ignored when boarding my flight to Vienna. Planes were rather old. Inefficient boarding. Overall experience is fine but knowing you have other options for less amount of money does not make Brussels Airlines a company to recommend.","","","Economy","","5.0","4.0","1.0","1.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Kubat","Czech Republic","2014-02-03","I flew PRG-BRU and SN proved again to be the most expensive low cost I know. When people were boarding 5 minutes before scheduled departure I knew it was going to be delayed. It was eventually delayed one hour (only partially because of some problem with the towing truck). All food for purchase in Economy - that came with no surprise (unfortunately there is not much option between BRU-PRG so I have to fly with them occasionally) but the smell of food coming from ""business"" was not good (I sat in row 7). The reading light did not work and the plane interior felt old and dilapidated. When we were waiting (approx. 30min) for fixing the problem with the towing truck and the de-icing they did not bother to switch on the lights for people to read. The staff must be paid not to smile and to be rude.","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Chamberlain","United Kingdom","2015-05-20","Brilliant service from the cabin crew and Captain/First Officer on this much delayed Lisbon-LHR flight. BA have questions to answer - another Lisbon-LHR flight which was heavily delayed (this happens regularly) another BA flight from Lisbon with a remote boarding location and poor management prior to boarding. Our two hour delay - all after we had boarded - was handled brilliantly by the crew with regular communication refreshments and as jovial atmosphere as was possible. But BA must face up to the astonishingly poor lounge in Lisbon the poor management of boarding and a limp response to questions.","","","Business Class","","6.0","4.0","5.0","5.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Coenik","Australia","2015-05-20","Business class. Scheduled to fly from Rome to Gatwick on 7 May on BA2543. The day that the fire broke out at Rome airport. We had a 12.45pm flight. I received a text from BA at 6.30am advising of flight cancelled due to the fire and to contact BA. I called them and they rebooked us on flight BA555 at 8.15pm but direct to Heathrow. We accepted the flight change considering and lounged around Rome for the morning. Than when about to get the train to Rome airport received a text from BA advise that flight had been changed to Naples and if we wanted that flight to make our way to Naples. So we high tailed it onto a train and in 2 hours we were in Naples. The flight did not leave till 9.30pm as they were waiting on others who had made the trip to Naples and out of 152 seats on the plane about 130 people made the trip to Naples. I think the communication and the effect that BA did to get us out of Rome under the circumstances was excellent. A friend was flying to Paris from Rome on another airline and he was delayed till midnight and his luggage was not to accompany them and was delivered 2 days later to him. Once on board in Euro Business class it was all pamper. The meal was excellent of rockmelon with truffle infused coleslaw and BBQ style prawns. Finished with a rhubarb and custard desert and washed down with a lovely Spanish white. Once landed bags were quick out on the belt and away we went. So well down BA for what I know for others turned out to be a nightmare.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","K Heff","United Kingdom","2014-01-31","Flew LHR-BRU-ABJ return in December on business class on way out flight was operated by FlyHi of Portugal without very low standard of business class old plane poor staff no in flight entertainment but at least some additional legroom and reasonable food. On return at check in was told ""business class not up to usual standard"" so I assumed it would be the same as outward leg. On entering the plane (again FlyHi) I found it was all economy. I am surprised Brussels Airlines don't have one spare plane to operate the service!","","","Business Class","","","1.0","1.0","1.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A Damian","Belgium","2014-01-28","Flew BRU-VIE-BRU. I saw no difference between Brussels Airlines and a low-cost. Not even water offered. Old planes. Staff acting as if they were not there. Chaotic boarding in VIE. No mileage accrual with the lowest fare.","","","Economy","","5.0","2.0","1.0","0.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Evans","United States","2015-05-20","BA seem to be trying harder ground customer service much more friendly professional and efficient. T5 helps as it is a great terminal. Flew premium economy LHR to Denver flight sold out so got upgraded to Prem Economy. Positives : Small cabin between 1st class and Business makes it very exclusive and quiet (747 config 1) with no through traffic of other passengers. Upgraded service - welcome drink newspaper hot towel menu noise cancelling headphones upgraded blanket and much better food than economy (steak) bread selection etc. One flight attendant for the whole cabin but he was super efficient. Flight Attendant was excellent - friendly professional with none of the BA attitude that some have. Toilet just for premium economy. Negatives: 747 aircraft is old and you can feel that. Inflight entertainment is ancient small screen limited selection in both video and music Seat space and functionality good but not Air NZ. Toilet hygiene remains BA achilles heel - they just don't keep them clean vs. Asian airlines. This product is much improved from previous times I have taken it.","","","Premium Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Carver","Spain","2015-05-20","Madrid-London City return. Excellent experience. Flights on time in fact 25 minutes early into LCY and arrival and departure procedures at both MAD and LCY fast and efficient. The Velazquez Lounge at MAD T4 is extremely comfortable and well-appointed with a good range of food and drink. Flight on a newish Embraer aircraft clean comfortable and spacious. Outstanding service from the two friendly English and Spanish speaking cabin crew. Full English breakfast with champagne and orange juice on the outbound and a nice chicken dinner with good wines on the return.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","R Sneijder","Germany","2013-12-30","Flew BRU-JFK-BRU a few times in Business Class this year always a very pleasant experience. Great food quality very comfortable seas and almost always a friendly and motivated crew. I will not hesitate to book again in 2014 for my flights to JFK.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Neuendorff","Germany","2013-12-19","I was flying from Brussels to Abidjan / Cote d' Ivoire and back in December 2013. The original plane had broken down Brussels Airlines used a subcontracted charter - Hi fly on both trips. Despite a business upgrade on both flights only economy service with ""business seats"". Seats uncomfortable and not adjustable. Crew extremely unfriendly. Lounge in Abidjan a catastrophe. Flights in both directions delayed by about three hours the flight back starting around 3 am in the morning.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kathleen Lee","Switzerland","2015-05-20","Our flight on economy long distance from the Austin to Heathrow was the most uncomfortable we've had on any carrier and we have travelled extensively. The seats were so close together with hardly any leg room or arm movement that not only was it difficult to eat the food which was dreadful but very difficult to get in and out of without damaging or twisting a knee or back. We had extreme exhaustion on landing from discomfort and lack of sleep. The evening meal we were served was inedible. The pasta had been hanging around for some time by the appearance. It was dry and congealing in what was once tomato sauce. The foil container was bent and the foil cover crumpled which proves it had been handled and heated up frequently. As for the breakfast in a box it was so bad I cannot comment. We've had better food and seating on low budget airlines and as well as on Myanmar Airlines! We want to support our national airline but definitely not on BA economy. It seems all the attention and care is given to first and business class. A huge disappointment.","","","Economy","","1.0","1.0","4.0","1.0","4.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","W De Herdt","Belgium","2013-12-16","BRU-JFK A330-300 Business Class. Efficient check-in very friendly staff most comfortable seats superb lunch with excellent wines full box of Neuhaus pralines as present. Arrival on the dot. Only negative side of this flight: 1hr 15 queuing at US immigration but that is beyond airline's control. JFK-BRU A330-300 Business class cabin crew coped well with full house supper and wines on high level good full flat sleeping seats. Overall a most enjoyable experience recommended.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A Coutsouradis","Belgium","2013-11-25","Washington-BRU on Nov 21st. Newly equipped Airbus for this flight. Perfectly on time. I am a frequent flyer of Brussels in Europe. The worse disappointment on this airbus is the poor comfort of the economy cabin. Compared to Lufthansa you seem to sit on a wooden bench! The video equipment is latest generation though the least as you can't manage to sleep!","","","Economy","","5.0","1.0","0.0","0.0","5.0","","","0.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Y Karanjia","India","2015-05-20","BA 138 13/5/2015. BA 273 13/5/2015. Just completed my first BA Flight in Club World. The experience can be summed up in a single word - ""pathetic"". The flight taxied and took off with passengers sleeping with their seats flat in the centre ""couples seat"". The crew was totally indifferent. The light meal post take off was offered only to passengers in the aisle seats for reasons best known to the crew. If you are seated in the centre ""couple seats"" you have to be either an acrobat or a gymnast to access the toilets as you have to jump over a sleeping passenger in the aisle to get there. The buggy requested to transport us to the lounge at Heathrow as my wife had just had surgery showed up but the lady driving it decided we did not need it and walked off as a result we had to trek for 2 hrs to clear security and reach the lounge. Will never travel BA again.","","","Business Class","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ian Robinson","United Kingdom","2015-05-20","LGW - Antigua - LGW. Easy check in at the Club World desk and then quickly through security etc. Unusually for BA at Gatwick boarding was very well organised and we were quickly on board the ageing 777 - 200. Water or orange was offered prior to take off along with a hot towel. We pushed back from the stand at exactly our departure time and were airborne about 10 minutes later. I can't say the seats were the most comfortable I have ever sat on but the extra leg room in PE did help. Two drinks rounds were served one before and one with lunch. The food was just about OK although I never have any great expectations so I am rarely disappointed. However the size and picture quality of the TV screens was very poor and as a result I decided to read for most of the journey. The cabin crew overall were very professional and as a result we had a good flight. The return flight was pretty much the same although despite being being bronze exec card holders we were refused permission to check in at the Club World desk which as it turned out didn't make any difference. Overall another good experience with BA bar the few issues that I have mentioned.","","","Premium Economy","","7.0","2.0","4.0","2.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jerry Wiseman","United Kingdom","2015-05-20","Over the last couple of years I have travelled to China by Emirates KLM Virgin Atlantic and BA. The next time I travel BA will be my last choice. I got the impression from the very start that BA are penny pinching at every opportunity. Their lounges are basic and the food minimal. Although having a seat on the plane only a few row down from the front some meal selections had run out. The cabin staff hid behind curtains most of the flight therefore service was at a minimum. If you have a window seat you have to straddle the person in the inside seat if you need to get out.","","","Business Class","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Laurent Jeann","Belgium","2013-11-07","BRU-MRS-BRU end of October Plane was an Avro RJ100. I sat on the first row so the leg space was very good. The dinner consisted of meat and vegetables (BRU-MRS) and of ravioli's (MRS-BRU). We also received a salad chocolates and a hot bread. The staff were very nice.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Donahue","Germany","2013-11-06","Flew SN 515 1 Nov 2013 evening service BRU-IAD. A very pleasant experience. Beautiful and clean Airbus 330-200. The ground staff as well as the cabin crew dedicated and professional. The meals were generous and served with a smile. A great flight and fully recommended.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Geoffrey Wyndham-Jones","Kuwait","2015-05-18","19 April KWI-LHR BA157. LHR-EDI BA1454. 3 May EDI-LHR BA1459. LHR-KWI BA156. KWI-LHR-EDI-LHR-KWI: booked World Traveller Plus (Premium Economy) but upgraded to Club World (Business Class) on the outward trip. An excellent experience: as always the cabin crew make the difference. On all sectors professional well-turned-out staff who were genuinely friendly cheerful and helpful. Food was excellent (chicken or pasta seem to be a thing of the past - I was not offered either) nicely presented and for me in sufficient quantity. Water/orange juice runs on a regular basis washrooms clean and tidy and well-stocked A wide range of entertainment on the KWI-LHR sector (it kept me entertained for a 6-hour flight and because I flew out in April and back in May the selection had changed on the return flight). Smooth flights (the 747's on the KWI-LHR sector although old were well- maintained and everything worked - I really enjoy flying the ""Queen of the Skies"") and plenty of information from the flight deck. Slight delay outbound at Kuwait because of a technical problem but it was resolved: all other sectors were on time. I travelled on a Sunday in both directions so no delays in connections at Heathrow although I had built in sufficient time between flights to allow for delays when I booked my ticket. All in all four excellent flights - BA seem to have improved immensely since I last flew with them in 2014: the cabin crew and check-in staff seem to make the difference and for this reason I use BA in preference to the carriers from the Middle East especially as Terminal 5 at Heathrow is a very civilised place to transfer (at least in my experience).","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Clark","United Kingdom","2015-05-18","BA108 DXB-LHR Club World in seat 10G. Very nice seat no bother from anyone stepping over you and also right next to the loo and CW kitchen so great access to snacks. Also as I was at the front of the cabin I got off the plane nice and speedily. Food was good had a nice vegetarian pasta main course. Plus the afternoon tea I got offered plenty of scones as most people surprisingly didn't want them!","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J K Suykerbuyk","Belgium","2015-05-18","BRU-LHR-YYZ: CLUB Europe - Club World; This time again check-in was smooth with friendly ground staff the best croissant in this lounge. Boarding was easy friendly cabin crew was waiting for us to take jackets. Hot towels tasting breakfast landed on time. This short flight 10/10. Security in Heathrow was horror but I prefer the horror of waiting than the horror of terror. First lounge was a breeze. Boarding for the flight to Toronto was with busses driving us to the Dreamliner. Indeed the business seats are smaller. It really felt bad. The flight was not comfortable at all as I left the plane with pain in the back and shoulder. The crew were excellent the food was excellent and the screens are improved. But the space you have is really a shame. As a gold member I fly often business or first but the club world seats in the Dreamliner are really smaller and not comfortable at all. I will avoid this plane in future. I am so happy I will fly back in a 777.","","","Business Class","","5.0","1.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Georgios Pitaoulis","Switzerland","2013-11-01","I flew with Brussels from GVA via BRU to DKR and thereon from PNR via BRU to GVA. I have to admit that this was a very pleasant experience. The inflight personnel were very polite and helpful ready to attend to any request. The only question that they were unable to answer on my flight from PNR to GVA via BRU was which city would organize the Olympics of 2020 since I was flying back on that exact date. Having flown with SQ/LH/AF/TK/LX I would rate them equal to SQ business class.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","James Thomas","United Kingdom","2013-10-30","Brussels-Dakar return in economy. Very pleasantly surprised. Smart new cabins on A330. Comfortable seats with adjustable headrests and best economy class legroom I encountered for a long time. Very tasty food outbound (nasty in-bound) no problem getting top-ups on drinks. Flights on time both ways cabin crew friendly and efficient. Brussels airport a much nicer place to be than Paris CDG the other main hub for Africa flights. Only let-down was the in-flight entertainment. It's a modern on-demand system with a nice big touch screen and useful USB port but choice of movies and music was poor and the flight map function too clever for its own good - it seemed to endlessly show places hundreds of miles away with silly captions like 'historical city of Venice' and only occasionally made it clear where you actually are!","","","Economy","","10.0","5.0","4.0","4.0","3.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","G Wenner","United Kingdom","2013-10-15","I flew with Brussels airlines yesterday evening from Brussels to Venice. Short delay of 10 min flight quite empty so had two seats for myself. Aircraft looked old when choosing the seat via online check- in it showed an emergency row seat with extra legroom but there were no emergency exits in the middle of the plane. In economy light drinks and snacks only for purchase which I think is poor for a proper airline - especially when € 150 more expensive than Ryanair. Staff pleasant enough.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Bell","United States","2015-05-18","LAX-LHR-LAX April return May 14. Another chance to try the A380 product and all seemed well online check in bag drop sensible loading on the air bridge at LAX but once we boarded a self important flight attendant decided she had to check the boarding passes to ensure we were on the right plane on the right day. No you do not we have been checked all the way along. Still even this pitiful attitude could not dampen the sterling job done by the pair of flight attendants we had. They gave Mixed Fleet a very good name. Now having got through everything needed on that trip we had the return. WTP so the food was OK the thing is during the trip the LAX sector had reverted back to the legacy staff. Disaster. The staff tried until around half way through the flight when a woman who spoke with a brogue I guess Eire arrived to take charge and declared the bar closed. So too were snacks of crisps etc. Half way through a long flight? BA claim the bar service and snacks are available throughout the flight. Clearly they are telling lies. This poor creature shut things because she had counted everything. Anyway if BA wish to lie to us we will not be buying from their High Life Shop. It cuts both ways. So to sum up most BA staff really do try to make passengers (the customers) enjoy the experience; certainly I have always flown BA where possible however when one employee on each sector can colour the experience in such a negative manner I shall not be rushing to fly them again. Closing the bar and snacks after less than six hours on a flight of over eleven hours? To Fly to be Self Serving.! I really can no longer recommend BA.","","","Premium Economy","","2.0","3.0","1.0","2.0","5.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Southwell","United Kingdom","2015-05-16","Outward from Heathrow 8th May BA543 to Bologna. Return 10th May BA545. Flew return LHR to BOL. It is a long time since I have flown with BA and I was reminded just how good they are. I really cannot fault any aspect of the journey from the check in staff to the cabin crew and seat comfort. Every aspect was highly professional. I was impressed with terminal 5 and think it creates an excellent first impression of Britain.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Stefaan Meulders","Belgium","2013-10-10","FLR-BRU 7th October. Checked in at 10.30 for this flight which was scheduled for departure at 12.30. At 12.30 no plane and announced a departure at 12.50 but at 12.50 still no plane. After a while we found out our plane landed in Pisa. Information was limited and unclear. At 14.30 we were bussed from Florence to Pisa (where we had to go through security once again). In Pisa our flight was not on the board but after a while we were called to the gate and finally took off at 16.20. Pilot excused for the delay and said he had to land in Pisa due to bad weather above Florence and he only had for 15 minutes spare fuel. I heard about limited fuel amounts with low cost carriers but prices at Brussels Airlines are all except low cost. As compensation for the almost 4 hour delay we were offered as compensation one free coffee tea water or soft drink! We were handed a menu as if we wanted some food we could buy this from the menu. I do not understand what Brussels Airlines is doing in the Star Alliance Group I am a frequent traveller but SN just always leaves me with very bad experiences. This flight certainly didn't make it any better and I will try to avoid them in the future as much as possible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","R Golan","Israel","2013-09-22","A big disappointment: Check in was a total disaster with a messy line up lasting for ages and inefficient attendants. Seating and staff service on board are like those of a low cost airline. Food and beverages were the only part of this flight that was not below average yet that does not help much when the whole journey is so uncomfortable.","","","Economy","","3.0","2.0","2.0","4.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A King","United Kingdom","2013-09-18","12-15 September 2013 - MAN-BRU-MAN. Outbound flight was on behalf of Flybe Dash 8 - delayed by 40 mins plane interior bright. Flight attendants very helpful complimentary drinks and snacks provided on return journey also. Pleasantly surprised with seats - wide and plenty of leg room. Downside is that seats were bookable upon check - in online 24hrs prior to departure. Return journey from Brussels - Manchester - the departure gate was changed twice and on both occasions only notified 20 mins before we were due to depart. It was our first time using online check in - smooth transaction good inflight service. I would fly with Brussels Airlines in the future.","","","Economy","","6.0","4.0","4.0","4.0","0.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Karagounis","Spain","2015-05-16","LHR to CPT in first (777 aircraft). Concorde room as always quiet and private with excellent bar service (we did not try the restaurant) and wonderful views from the terrace (plenty of natural light). Boarding by separate bridge. A warm welcome greeted by name and escorted to my seat by a smiling member of staff. Offered a glass of champagne wash bag and night suit. Departure and arrival on time. Food and beverages very good (excellent bloody Mary). Bed was made by staff with extra mattress provided. Very good level of comfort. Entertainment of good standard (in generally I prefer to sleep). Staff brilliant always smiling and discretely present to serve. Small hiccup no hot breakfast in the morning (no explanation given). Overall an excellent trip of very high standard with an impressive cabin crew.","","","First Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Marta Cremades","Spain","2015-05-16","CPT-LHR-MAD in club. Check-in in CPT quick and efficient. Lounge elegant with good choice of snacks and food and an excellent selection of South African wines. Boarding was announced in the lounge. Boarding a bit chaotic. Seated in the first class section of this old 747. Greeted by name and offered a glass of champagne by a charming member of staff. Departure and arrival on time. Food and beverages of high quality and standard. As I was traveling with my husband the table was set so that we could dine together by using the companion's ottoman. Entertainment ok-the very small screen of the old first class. The bed was made by the staff using an extra mattress. A good nights sleep in a comfortable bed. Cabin crew excellent always smiling and professional. LHR-MAD in a refurbished 321. Emergency exit seat with lots of space and comfort. Excellent cabin crew delivering an outstanding service with hot or cold breakfast for a very busy club Europe cabin. Greeted personally by the purser due to my frequent flyer status. Overall impression an excellent trip where a lot of attention to every detailed was paid. Indeed to fly to serve.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G James","United Kingdom","2015-05-13","Flew MAN-LHR-YYZ and return. Outward in premium economy on a 777 there was plenty of leg room and a good entertainment system food was nice and plenty of options for drinks. Cabin crew good. Flew back from YYZ-LHR on 747 I was upgraded from premium economy to club world by the cabin crew which was excellent. Comfortable seat plenty of options for food and drink. Cabin crew attentive helpful and very friendly couldn't have asked for a better flight. Everybody seems to have a go at BA I find them reasonable priced and excellent to fly with.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Jozef Kubus","Slovakia","2013-09-18","Flew round trip from BRU to JFK with Airbus A330-300 in general I was very happy with whole flight I am 196 cm tall and the legroom in economy cabin was excellent food as well as service on board was excellent too. I would highly recommended to fly with Brussels Airline and I will definitely fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","T Xavier","United States","2013-09-16","Flew BRU-PMO return this past week. Airline embraces a big ""economy"" tag charging for even drinks (a cool 3 Euro for a soda for example) and not allowing advance seat selection unless you pay extra. It also at least on what are considered ""short"" flights-and I'd suggest that the BRU-PMO route at 2.5 hours is pushing the limits of this-has some very thinly padded economy seats. No in-flight entertainment. But enough of the complaining: the planes were clean staff was professional baggage got delivered and best of all flights were on time. So a good experience and a recommendation.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Veccio","Belgium","2015-05-12","Flew BA on open-jaw route BRU-LHR-LAX returning one week later SFO-LHR-BRU. BRU-LHR was on an A319 newly refurbished plane. I paid for seating selection weeks before. The day before on-line check-in opened I saw that some seats on the front of the plane became available to economy travellers with no surcharge so I took one of them to deplane as quick as possible (the plane landed a little bit ahead of schedule anyway). LHR-LAX on the A380 was a really nice experience really smooth flight and incredibly quiet upper-deck cabin. Food was not bad as long as you don't expect anything too fancy in economy. There was only one complete meal after take off and a pre- arrival snack before landing. On an 11 hours flight this may seem not enough but passengers are welcome to pick up snacks in the galley during the flight as well as having drinks fixed on demand. Only one negative spot of the flight: the cabin was really cold! SFO-LHR still on the A380 departed a little bit late due to a malfunction of one of the doors but crew kept us informed of the situation. Same nice experience nice crew and so on. LHR-BRU on an A320 departed late after being stuck on tarmac due to high departure rate at Heathrow. Once again the captain kept us informed and managed to catch most of the delay before landing in Brussels. Overall really nice experience but I wish they would not charge as much for seating selection before online check in. As I may be a nervous flyer I need a window seat and don't want to risk seating elsewhere. The four legs cost me more than 130 euros on pre-paid seating which I could take into account when choosing between BA and an another airline that let you choose free of charge when booking your flight. Besides that I won't hesitate to fly BA in the future.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Doyle","United Kingdom","2015-05-12","Travelled LGW-MCO-LGW route in Business and was really happy. Great check at Check in at LGW then priority security access. The lounge was superb. Seats on 777ER outward were 2J and 2K which were fine but we changed to 11E and 11F for the return as we noticed that on outward these were more enclosed. Flat beds were great Service was exceptional. Both flights left on time and arrived on time. Delta lounge at MCO is a bit dated but served a purpose so cant complain. Was a bit worried about the service reading some of the reviews but was pleasantly surprised. Well done BA.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jordan Charles","Argentina","2015-05-12","LHR-EZE business class on board B777. Tired old cabin old IFE system. Business class seat layout cramped and uncomfortable with forward and rear facing seats. However cabin crew deserve praise for their excellent attention.","","","Business Class","","7.0","2.0","5.0","5.0","2.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Regen","United States","2013-09-16","Brussels Airlines canceled my flight from Washington Dulles to Brussels the day of departure and never notified me. I called the airline to confirm my seats in the afternoon. On the way to the airport my son saw that the airport website said it was canceled. I called the main Brussels Air # and the automated message said that it was on-time so we continued toward the airport. I decided to call back and talk to a person who said that yes it was canceled due to a mechanical fault and the plane had never left Brussels for the US. Thus when I called about the seats the airline already knew there was no plane but the agent who confirmed my seats didn't. I asked to be re-booked but was told that since my flight was booked through United I had to call them. After over an hour on the phone with United we got a flight to Paris the next day. Never made it Brussels and never booking on Brussels Airlines again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","T Xavier","United States","2013-09-16","BRU-IAD this past week in economy. Flew in A330 in Economy class. Seats were a bit cramped-as to be expected in Economy. In light entertainment was good; service was very good. Flight was on time and luggage arrived. Based on this experience would recommend for long-haul flight would fly again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","R Aronson","United States","2013-09-11","I flew Brussels Airlines on a code share trip with United (where I am a mileage plus platinum) and was very disappointed. Brussels Airlines employees don't care about customer service. They did not assign me a seat until I was at the airport and by then only a middle seat was available on a 6 hour trip to Yaound Cameroon. There is no customer service phone number that works so you can't even complain. Their service is below standard. By contrast on the return flight the United code share airline was Lufthansa who upgraded me to business class without my asking for it.","","","Economy","","1.0","1.0","2.0","3.0","3.0","","","0.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2015-05-11","Pisa-LGW. Lounge at Pisa is a shared set up and rather nice. Spacious and colourful. Comfortable seats. Much better than hanging around the terminal. We have used it a few times. Plenty of booze. Mediocre snacks. No food. Checked in online. Baggage drop off. No problems. Plane was parked on the tarmac. Had to hike across in hot sun (which made me wish I wasn't going home). This is very annoying - because the whole point over flying BA instead of the three bright white blue and yellow planes of the Irish airline's planes parked next door - is convenience. This has in the past but did not this time include the use of an air-bridge. (More BA cuts I wonder) Plane was a newish A319 - and pushed back to the minute - and left bang on time. All clean and tidy including the wash-rooms. Seats rather old and worn - but we were comfortable in seats 1 a and 1 c. Afternoon tea served on board - nothing exceptional (not a lot one can do with this sort of meal) - but as my wife was driving when we landed I happily drank three Gin and T's. FA's very pleasant and friendly. Even offered me a 4th G&T which I declined. All in all a good experience. (seats could be much better though). Landed ahead of schedule.","","","Business Class","","9.0","2.0","5.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2015-05-11","I flew from Heathrow to Istanbul on BA on their 767 the crew in Club Europe were very accommodating in their service. From start to finish of the flight they ensured that all passengers in Club Europe received the upmost service. Although the 767 is starting to show some age I prefer this version of the Club Europe seats compared to the new configuration which is being rolled out on their Airbuses. At least the seats on the 767 are comfortable & there is plenty of space between the rows compared the the new version which has the same pitch as economy. The catering was good with a great choice of meals to select from the service was speedy and accommodating too with their drinks etc..","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","C Boudewyn","Belgium","2013-09-05","BRU-NCE-BRU: Flight booked using miles. Was booked in B.flex. Seats in the front of the plane free middle seat on both flights. Outbound flight was in the afternoon with tasty pizza and several drink services (received a couple of wines). Inbound flight was an early morning flight on which we received the typical monty's breakfast wrap. Neuhaus chocolates on both flights. Both flights arrived early. Only negative: long wait for the luggage in Brussels.","","","Premium Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Phillips Robert","Belgium","2013-08-29","BRU-Porto. Despite checking in on-line the queues at Brussels were painfully slow and long with check in desks (particularly luggage drop off) woefully undermanned. The situation was not helped by the new weigh your luggage and print your own luggage tags check in desks which people appeared to be struggling with. Despite a late change of gate flight took off almost on time and was pretty uneventful. The A319 makes a nice change from the Avro 100s. Service was pretty perfunctory from the usual Brussels Airlines older hostesses who whilst being professional showed little real interest in passengers - and certainly not those in B lite economy! Brussels Airlines have become very expensive and I will only use them again if I can find a reasonably priced ticket and because they fly from Brussels (and not Charleroi!).","","","Economy","","7.0","3.0","2.0","2.0","2.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","K Leemans","Belgium","2013-08-26","Brussels BRU - Moscow DME - Brussels BRU. Good service clean and modern cabin comfortable seats (even in economy) and good food and drinks. The chocolates you get with your coffee made by the prestigious Belgian brand Neuhaus is a nice touch. The crew handled a drunken passenger very professionally and correctly. No entertainment but short haul so not really necessary. In comparison to other airline companies fair price. Will fly again and would definitely recommend.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Goodwin","United Kingdom","2015-05-11","Flew First from London to Seattle checked in at T5 and escorted to check-in desk and was checked in very quickly security was quick and then through the million dollar door straight into the Concorde Room. Had lunch in the lounge and think our host was just finishing her shift as not that attentive and service improved markedly when other staff took over after our starters. Good selection of food and drinks and a very relaxing start to our flight. Boarding smooth and both of us were escorted to our seats 2E/F which are 2 together in the middle of the cabin. Cabin crew on both sides were excellent and couldn't do enough to make our flight comfortable. Seat very good and food good quality with a wide selection of drinks available. Flight passed very quickly and being first off plane meant we were first at US immigration although there was no queues so through within 5 minutes and our bags were first off. Excellent flight.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2015-05-11","Flight BA 677 Istanbul to London Heathrow Club Europe a great flight with a wonderful crew in Club Europe excellent service from all members of the crew with updates and a warm welcome by name from them. The meal was very good indeed with a great choice of meals to choose from. Throughout the flight the crew were very professional and quick to serve the meal and to clear away the meal items too. Although a 767 which was showing some signs of age I much prefer this aircraft with the old style Club Europe seats compared to the new Club Europe which has been rolled out by BA and which no one likes. A wonderful flight and great service what more could I ask from a great crew all that I do ask is keep the 767 & go back to the old Club Europe.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Rene van Mierlo","United Kingdom","2015-05-10","Manchester to JFK via Heathrow and back. Positive experience although the flight from Manchester to Heathrow was delayed (outside BA control) we were constantly informed about the delays. Attention to detail was excellent. BA upgraded our flights at our request promptly and without any fuss (Silver wedding Anniversary). The flight attendants were excellent and the food (and drinks) was tasty. Some passengers can be somewhat critical about BA but we were more then satisfied with the service.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","David Naert","Belgium","2013-08-26","BRU-DME-BRU in b.light (lowest economy fare). Enjoyable flights on nearly full A320 aircraft. Comfortable seating and despite being in the lowest fare class a complimentary cold meal including pre-dinner drinks was served on this three hour flight. No in-flight entertainment. 45 minute delay on leaving Moscow no explanations given by ground staff. Excellent value.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","E De Smet","Belgium","2013-08-19","Brussels - Toulouse in B.Flex. They have great staff at check-in at the gate and in the air! We were seated in the front of the cabin as we had a B.Flex ticket. We received a warm and tasty snack together with a drink. We had the choice between wine soft drinks beer coffee and tea. After the service the friendly purser asked if we would like to have an other drink. Before the descent the came with Neuhaus chocolates. Captain and purser were saying goodbye when we left the aircraft.","","","Premium Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Taylor","United Kingdom","2015-05-10","Travelled from Gatwick to Barbados on Boeing 777. Seating very good. As many reviewers mention the screen is small with a limited amount of films. Overall staff very good although one member of staff forget to give bread rolls out with the dinner until asked. The same member of staff also forgot requested drinks. Very good boarding procedure and disembarkment Overall a pleasant flight.","","","Premium Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J K Suykerbuyk","Belgium","2015-05-08","BRU-LHR-DFW-SAT. BRU-LHR: Club Europe Smooth check-in with friendly ground crew small but clean lounge with a delicious croissant and coffee greeted by friendly cabin-crew who gave us an excellent service on this small flight starting with hot towels tasting hot breakfast and excellent tea seats are comfortable but narrow for this short flight. LHR-DFW: First class with fast security process Concorde room with online reserved Cabana was again an island of rest and comfort. Clean 777-300 greeted by name flight crew were excellent. Flight and service couldn't be better. Food was good amenity kit contains everything you need on a 10-hours flight slippers and pyjamas were comfortable. Service was private excellent and on request always with a smile asking if everything was alright. Screen in first is still on of the best with a good selection of movies. DFW-SAT: First class customs in Dallas were electronic for ESTA people so 10 minutes after leaving the plane I was waiting for my bags so I could recheck for my last domestic flight! Greeted by friendly crew when boarding old plane AA. We were offered hot towel and glass of champagne. Friendly captain told us after leaving the gate that there was a problem and we did have to taxi to another gate for technical support. After 1 hour (captain had kept us informed) we took off an arrived after a short flight in San Antonio.","","","First Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Rees","United Kingdom","2015-05-08","This was the first time I have flown with BA and I have to say I was very impressed. I flew economy from Brisbane to LHR return. Via Singapore on the outgoing trip and Hong Kong on the return leg. The experience was so much better than on previous flights I had taken with competing airlines. The cabin felt spacious and comfortable even in economy. There was a good range of inflight entertainment and all staff were extremely friendly and helpful. The cost of the flight was a little more expensive than other airlines but having been very satisfied with the service it would not preclude me from booking with them again. Would preference them over other airlines now following that trip along with recommending them to others.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Tanguy","Belgium","2013-08-18","Flight from BRU to JFK A330-300. Everything was perfect and the staff really professional. Flight arrived on time and travel time not seems to long thanks to multiple ""food time"" and entertainment.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Kadlcakova Kveta","Czech Republic","2013-08-05","Prague via Brussels to Lisbon. We had bought our tickets several months before the trip. During that time the flights were changed at least 5 times. New departure was worse and worse. We chose the flight only because of the time of departure. From both noon or afternoon departures they changed to the first morning flights which was after 6 am from Prague for example. We did not agree they offered us to return money only or to take their stupid early flights. On time when they offered us to return money for tickets the price was about 100% higher. This is the only airline where staff do not say good morning and good-bye to passengers.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Khasawneh","United Arab Emirates","2015-05-08","IST-LHR the so called business class is a joke and is virtually indistinguishable from economy on any decent airline seats are crammed together and do not recline properly there is no sort of entertainment whatsoever on a four hour flight. Having flown on Turkish Royal Jordanian Emirates and Cathay Pacific in the past couple of months only made the contrast more striking. Never again!","","","Business Class","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Murray","United Kingdom","2015-05-08","A short hop from LCY-ZRH. Nice clean Embraer which was only about 30% full on a Monday afternoon. Off on time landed early decent pasta salad meal and a white wine in flight. Smooth and efficient journey at a very good price.","","","Economy","","9.0","5.0","3.0","4.0","2.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Carel Edwards","Belgium","2013-08-04","Toulouse to Brussels on 4 August 2013 was 3 hours late. I had a b-light ticket so expected no service (I live in Belgium and know the airline). However I found out entirely by chance that there was a delay - SN knew because the delay had started at the Brussels end - but there was no attempt to inform passengers at any time. The monitors announced boarding times and ""Go to gate"" at the normal time but no staff no plane. No attempt at any time by SN or other staff to inform or provide even water or a snack. When a bored lady appeared at the gate (the plane had landed at last) she treated the passengers' complaints/requests with bored derision. Same thing on board: a free drink as long as it was water or a Coke. I asked for a sandwich. Sure that will be 3 Euros please etc. Avoid this airline.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Stoefs","Belgium","2013-08-01","JFK-BRU upgrade in Business Class. JFK-BRU is a flagship route of Brussels Airlines featuring their new cabin. Seats in Business are excellent full flat bed with a lot of space. Actually gives an impression of more space than on the seats in diagonal you can find in many business class cabins (e.g. Air Canada). Food was very good decent choice of wine. Good to see Belgian items on the menu (even from JFK): spa water neuhaus pralines a taste of home abroad.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Enrique Simeone","Belgium","2013-07-29","BRU-CPH return and BRU-BUD return c cabin 1 row only in all 4 legs either Avro or Airbus! Vile check in although Senator status. They seem to have a problem with lounges access in Europe. BRU lounge in the Schengen Terminal is always full packed and badly serviced! In other capitals the lounges are atrocious! Once on board staff are correct but not top notch. Bar service is ok but food is inedible. Seats need in all services either c or light or eco revamping like yesterday! In fact is the same seat although the policy one in - the middle free. Unfortunately they seem to be going down the drain. Heard they are a lot better with long distance services. Short and medium haul are just a laugh and they are not competitive on prices timetables nor service.","","","Business Class","","4.0","2.0","4.0","1.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J K Suykerbuyk","Belgium","2015-05-08","SAT-DFW-LHR-BRU: First First club Europe. SAT-DFW: Nice and smooth check-in with friendly ground crew no lounge but used my priority pass to enter United lounge. Plane delayed for one hour. Boarding smooth greeted by friendly cabin crew captain apologised for the delay. Offered hot towels and champagne and crisps or nuts. Short but nice flight. Landed with a small delay. DFW-LHR: First class lounge in DFW is very basic and far from boarding gate. Boarding again was very smooth with waiting flight crew greeting you by name and guiding to your seat. Champagne was offered before you could take place in your seat. This first class travel was again a more than excellent flight. Also this time there was a technical issue but the captain informed us about every step excused several times for the delay again when landing in London with a delay of more than an hour. Cabin crew gives you the feeling you are the only guest on board giving you private service on demand. LHR-BRU: Club Europe. Concorde room with online reserved Cabana and a tasteful breakfast. Private bathroom with shower gave me a new revival boost. Boarding yes again excellent in all ways short flight. Hot towels decent food and perfect service by a perfect crew.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2015-05-05","LGW-Pisa. I wrote a positive experience a few weeks ago - on the LHR route to Pisa. I am pleased to write (wait for it) another positive review. This time it was the ""old"" Club Europe and better in my view. As I said before its a shame BA cannot produce something exceptional rather than ""Very Good"" when it comes to the seat. The lounge was okay - not to crowded. Flight left 10 minutes late. Very nice meal on board. Really tasty and fresh. Nice smoked salmon and so on. A few Gin and T's washed it down. Friendly FA's. Smooth flight. My only gripe we were parked off station on the outer airport - like Ryanair. A small hassle with a walk over the tarmac. Bags were not given priority which was annoying. All in all - a good experience.","","","Business Class","","9.0","3.0","5.0","5.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Brian Humphries","Australia","2015-05-04","Excellent experience LHR to HKG. Was a bit apprehensive about their reputation but found the whole trip excellent. Staff were friendly and helpful aircraft was clean and IFE gave a wide choice. Drinks offered half an hour into the flight and meal served within an hour. Would definitely travel with BA again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","L Walshe","Canada","2013-07-23","JFK-BRU-JFK in January 2013. Check in very quick both ways. Lufthansa Lounge at JFK was nothing to write home about however the Sunrise Lounge in BRU was very good. Seats are very comfortable and adjust to your body's sleeping position. Single seats in row 1 are best as you get the most room for your legs. IFE was pretty good. Food wise I ordered a special meal (Lacto-ovo vegetarian). Surprisingly the catering was better out of JFK. Lovely mozzarella pearl salad with tomatoes and cheese ravioli among other things plus a beautiful fruit plate and various cheeses for dessert. Standard breakfast tray with a warm croissant and yoghurt etc was simple and tasty. Catering out of BRU was disappointing. Served a vegan meal which did not suit my needs. Despite efforts to find alternatives the only thing that could be found was fruit. I was given an unopened bottle of champagne to take with me and was urged to complain which yielded 2000 miles. Service overall was pretty good. Would I recommend Brussels Airlines? Yes.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Stuart","Australia","2015-05-04","We flew Premium Economy class from Singapore to London on a 747 carrier. It was a waste of money. The plane looked 100 years old and nothing seemed to work properly. The entertainment system remote control was stuck to its base and it had to be removed with a sharp instrument. The little screen showed a blurred picture so it was not worth watching movies. The crew was nowhere to be seen and they couldn''t be called if you needed something because the call button had been cancelled on all remote controls. At some stage I went to the toilet and went through the kitchen. The crew was there talking and laughing and one of them was sitting reading the paper. Shame on you BA. Never again!","","","Premium Economy","","2.0","1.0","1.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Carver","Spain","2015-05-02","LHR-SYD-LHR via Singapore. I hadn't flown BA long-haul for over fifteen years and so given some of the rather negative reviews on this site I approached the experience with trepidation. However I needn't have worried: everything was tip-top from on-line check-in bag drop lounges boarding on-time departure and arrival on both legs and prompt luggage collect. The aircraft both ways was a newish 777-300ER clean and well maintained and while the herring-bone seat configuration does seem a bit weird on both sectors I was in the last row window seat facing backwards with an empty seat next to me so I was able to slip in and out easily enough and didn't have anyone facing me. The seat was a little narrow for business class. but very comfortable with lots of storage space and no shortage of pillows and blankets; the IFE was excellent - screen on the small side but very good definition and audio. Food was simple but very good quality fresh well-presented and lots of it. Very generous with the booze - excellent champagne wines and some fine malt whiskies all served correctly by the wonderfully attentive FAs: old school British middle aged ladies and gentlemen chatty and polite to the point of parody but the twinkle in their eyes tells you that they know it. An excellent experience keep it up BA.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Rey Sales","United Kingdom","2015-05-02","LHR-MAD with BA462 on a Boeing 767-300ER. Very full flight but it didn't stop the crew from delivering superb customer service! Drinks and sandwich offered 30 minutes after take off. Second round of drinks offered. Very cheerful crew helpful and friendly. Pilot personally came out to greet passengers on our way out. Very smooth take off. Landing could be better. Would definitely fly with British Airways again!","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Nicolas Simonis","Greece","2015-05-01","For my annual trip ATH-PHL via any European city (dep 18/3 return 19/4) this time I chose BA because they were the cheapest. This was my first flight on BA to the USA. Soon after my choice I tried to select a seat as far front as possible however I was asked to pay 35 euros for a seat in row. 27. 35 euros and you are almost at the end of the aircraft. In the end BA was more expensive than others. The flight was ok and punctual B777 not really my choice as very noisy staff service - one hostess was excellent another was ignorant and unwilling. Food the usual Penne Rigate. Complained to BA via email however no reply was ever received. For my return flight I was in row 30 same noisy B777 same Penne Rigate and of course a good choice of inflight entertainment. Breakfast with lovely frozen bread roll. Yes frozen or chilled. My next choice will of course not be BA.","","","Economy","","3.0","3.0","3.0","2.0","4.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Geeraerts","Belgium","2013-07-17","Flight b flex BRU-TLS and TLS-BRU. Baggage drop off in BRU complete chaos an arrogant (and rather stupid) young employee of Brussels airlines sent people to the baggage drop off queue for the Africa flights where the line was even much longer. No difference was made between b light and b flex passengers. Flight was OK in old Avrojet. Catering in b flex is a joke the same small pizza on both flights. Once the company named b flex the best economy class in Europe. Forget it. Only plus point: staff are extremely friendly.","","","Premium Economy","","2.0","3.0","4.0","1.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","C Volz","United States","2013-07-15","We flew from Venice to Brussels this week on SN. The ticket was purchased with United Airlines as a Star Alliance code share (I am Star Alliance Gold). The paperwork clearly said ""snack"" - which I assumed to be a drink and light snack as Swiss Air provided us a few days earlier on another code share flight. However the flight attendant said we had to pay 3 Euro each for a bottle of water. He said I should have read the SN web site and not the code share ticket information which he said was wrong. Why should code share customers have to understand all this? I really just wanted some water for our child and decided on principle that I wouldn't give 3 Euros. SN is inconsistent with its star alliance competitors in Europe - I would not recommend them if you are buying code share flights.","","","Economy","","2.0","4.0","2.0","1.0","0.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","C Heremans","United Kingdom","2013-07-14","Flew from Brussels to Kigali on 13 July and found the service to be very good. Food was tasty good selection of movies plane was very clean and seats comfortable. Only downside was the Brussels Airlines ground staff at Brussels Airport who are not very helpful.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ed Roggeveen","New Zealand","2015-05-01","A short haul from Gatwick to Rome and I had no expectations. Check in was quick and we were on a vintage Boeing 737. All in all very happy. They supplied a decent enough snack. Drinks service was efficient. There was no in- flight entertainment available but we should all be able to cope for 2 hours without surely? Comfortable enough friendly service got there on time and good price. All adds up to a happy traveller.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Lowe","United Kingdom","2015-04-30","LHR-SFO-LHR. Missed out on the A380 and both legs were in a 747-400. Planes were old but well maintained and clean so no complaints there. Outward leg was excellent with good food and great cabin service. On the return leg the lady in front fully reclined her seat immediately after take off and went to sleep leaving me with just about the same cramped space as you have in Economy. Even during meal service cabin crew did nothing to alleviate the situation. Very disappointed with this aspect and also with the breakfast. How many people on this site have complained that they do not want a hard croissant and sweet cereal bar for breakfast. BA are you listening?","","","Premium Economy","","7.0","3.0","3.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rodder","United Kingdom","2015-04-30","Heathrow to Bilbao. This is one of BA's new routes (although they used to fly the route years ago on a B757) and we got our return flights for a bargain £74. BA's hand luggage only fares to Europe offer very good value and I wonder when they will consider this pricing tier for long haul routes! The A319 flight left from Heathrow Terminal 1 which is closing in June but now looks and feels like a ghost town. There were 3 shops open on the day of our departure and most of it is boarded up. As for the flight we had the usual BA chaotic boarding process but overall an excellent flight even if the new seats are uncomfortable and certainly similar to Ryanair with hardly any space. I appreciate BA's offering of sandwiches on their short haul flights but do wonder whether passengers really need this service nowadays.","","","Economy","","9.0","3.0","4.0","4.0","1.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Simeone Enrique","Belgium","2013-07-10","BRU-TLV May 2013. C class cabin although using A319 on this route service was really bad food inedible and audio and video a shame. They need to get their act together in order to be a good airline with competitive service and pax satisfaction. Sorry but would not recommend although have reached Senator status.","","","Business Class","","2.0","1.0","3.0","1.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Donahue","Germany","2013-07-08","I had the pleasure of flying SN 515 on 25 June BRU-IAD. From the check-in staff to the cabin crew all were more than professional. The cabin crew were outstanding! Never once did I have to ask or ring for them. The food was excellent and the wines perfect. The real charm was a large box of Belgian chocolates as a gift for being their guest. Highly recommended.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Groves","United Kingdom","2013-07-04","MAN-BRU-ATH. Can't say much about the first leg all I know that it was a Dash 8 the service was good and it was bumpy. The second leg was better. we were impressed with the service; that's all I can really say. It was the cheapest we could find.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Mehta","United Kingdom","2015-04-30","NCL-LHR return. Great alternative to rail travel which is sometimes more expensive. Check-in was a breeze on both sides. New comfortable A320 cabin old ones were really aged. A choice of snack and drink were served with options for alcohol. Delay arriving into Heathrow as usual the airport is really over capacity and limiting BA as an airline. Annoyed that you are no longer able to choose your seat on hand-baggage only fares!","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Roberts","United Kingdom","2015-04-30","Flew from London Heathrow to Rome Fiumicino. Flew the same route last year too and both times it was excellent. This time our flight was operated with an Airbus A320 with slim line seats that looked brand new. These were very comfortable for a short haul flight and the leg room sufficient. In-flight catering was excellent. Coffee was a bit weak but the sandwiches were delicious. This time cheese and ham doorstop with white bread. I expected good things after last years flat bread and was not disappointed. Cabin crew were very friendly and efficient as were the airport staff. Boarding process was fast and efficient and on both flights at arrival and destination the aircraft was at a jet bridge so no need to board a bus. Flights departed and arrived on time. Will definitely fly BA again.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2015-04-26","Club Europe LHR-AMS. The boarding process was a joke we had to take the bus to our aircraft. In the boarding lounge they asked for all Club Europe and Gold and Silver to come forward and board the bus then they let all of the remaining passengers board the bus which made priority boarding a total joke. They should follow the same process when flights land at a remote stand and have a separate bus just for use by Club Europe passengers at least when departing Club Europe passengers would enjoy their priority boarding. I understand there is a need for on time departures but BA really need to ensure that where priority boarding is taking place their Club Passenger receive it.","","","Business Class","","10.0","1.0","5.0","1.0","1.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","O Brock","Germany","2013-06-04","SN 2624 HAM-BRU on 24 May 2013. SN 3816 LIS-BRU on 26 May 2013. SN 2629 BRU-HAM on 26 May 2013. Nice new Airbuses. Good Recaro seats throughout that provide ample legroom even in Economy for a 189 m tall person. Friendly staff and departure on time. A really bad downturn however is that in the lowest fare class not even a free soft drink is provided! Its not a no-frill airline but a full star-alliance member. On the second leg with TAP this was no problem even alcohol was served for free.","","","Economy","","5.0","5.0","3.0","1.0","3.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Nayer","Austria","2013-05-13","Low cost airline but without low cost. After 3 hours sitting on the plane the staff came and asked everybody whether anybody wanted to buy drinks! Credit card accepted. On a low cost airline like Ryanair I would understand this that's their low cost strategy. Brussels Airlines is an airline like Lufthansa Swiss and so on and are not cheaper at all. On all other airlines you get at least drink.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","F Schneider","Germany","2013-05-10","FRA-BRU-FIH and back in business class. Service in Business class improved a lot since last year! I find Brussels Airlines better than mother company Lufthansa. Service in Business class is almost at the same level of Swiss. They have great seats on board very good food and excellent staff at the gate and on board. I was greeted with a smile while entering the plane during the service and when I left the aircraft. The dinner service was quite good especially for a 6hr 30 min transatlantic flight. Brussels Airlines is a small but very nice company I will fly them again in the future!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Stephen Mordey","United Kingdom","2015-04-24","BA 1321 Newcastle to Heathrow 1/4/15. Check in at Newcastle was as always very fast and efficient. Once on board the cabin crew did a great job of welcoming everyone. A great crew offering old school BA charm at it's best and no small achievement considering the very early departure time. New and very ""compact"" seating which seems to be the new norm for economy class travel on short haul European flights. Flight arrived at T5 not quite on time as I remember but hey ho not at all bad.","","","Economy","","7.0","2.0","3.0","4.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Smith Christine","United Kingdom","2015-04-24","Flew Gatwick to Kingston 13/3/15 return 27/3/15 big disappointment had to climb over strangers legs to leave seats. Not all options of food available if your at the end of the meal run. Need to pay to sit together separated from my husband who was next to a nice bloke who was happy to move so we could sit together BA did not even try to accommodate us. Not worth the money Virgin far superior from their lounge to the flight. Will never travel BA long haul again be warned don't waste your money.","","","Business Class","","2.0","1.0","1.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Stephen Mordey","United Kingdom","2015-04-24","BA1326 Heathrow to Newcastle 22/4/15. Checked in at T5 by an agent who should train some of the others. Very welcoming instantly struck up a conversation with me this person was a credit to the company and a much needed one. The good experience ended there. Punctuality reared it's ugly head once more. I've recorded this repeatedly. Departure was delayed 45 minutes. Not the end of the world but an inconvenience which happens so regularly I can pretty much count on it. It's a shame BA can't address these issues and get flights operating to schedule the majority of the time as other airlines are well able to. Once on board BA is like a tale of two airlines. Some crews are excellent others just lack professionalism and behave rather strangely at times. Possibly this may stem from the two tier or mixed fleet system. But whatever the issue may be crew quality and service is inconsistent. When we landed at Newcastle a crew member announced that the flight was only 30 minutes behind schedule! Well marvellous not in my opinion. Having just flown around the world on another airline which was able to operate twelve out of thirteen flights either on time or ahead of schedule I have to say that I remain generally unimpressed.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","V Wang","Australia","2013-05-04","BRU-JFK A330-300. The flagship route of SN but a decidedly mixed experience. While the seat pitch was excellent for Y and AVOD was decent food was pretty mediocre and staff service was poor even by American standards with rude flight attendants who ignored passengers and forgot the simplest requests.","","","Economy","","5.0","5.0","2.0","3.0","3.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Steegen","Belgium","2013-04-17","Brussels-Venice-Brussels: both departures on time clean plane comfortable seats friendly staff both in Brussels and Venice prices on board reasonable. Excellent value and a cheap ticket.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Aerts","Belgium","2013-04-11","LHR-BRU on A319. Plane was clean staff polite. I'm a big guy and legroom was really good. Would recommend!","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Gary O'Neill","United Kingdom","2015-04-24","Hong Kong to London in World. It was on the A380 - first time aboard and must say I was impressed. A much better experience than the Emirates A380. Great mood lighting large windows. Nice to have a number of small cabins on both decks. Friendly service from the crew.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Alexander","Australia","2015-04-23","April 3 2015 Sydney-LHR. Staff were quite attentive and pleasant throughout both sectors. The cabin looked very new was clean and comfortable. IFE was fine although not as good as CX. I was sitting in window seat facing backwards which was fine. The seat while sitting is comfortable enough although quite narrow. There is little storage and it can be awkward getting in and out of the seat especially when you are on the window. The problem was when the seat was in flat-bed mode. It is so narrow that you cannot turn. The seat buckles in the middle. As well the passenger next to me would slam his table and TV monitor shut throughout the flight and because of the design the seat you feel every movement. To get comfortable I had to put the seat in more of a recline mode in order to sleep which defeats the whole purpose of a flat bed. As well a fold down footstool completes the end of the bed and it wasn't stable. BA are charging a premium for this seat and they squeeze 8 across (compared to 4 for CX). They are making a great deal out of this amount of real estate in the air. It is time for them to deliver an update. The only reason I took this fare was because of the great luggage offering (which I needed on this occasion - 96 kg) and the fact that I was flying back in First for no additional cost which I will post about separately. So while I recommend this airline overall it is more because the service and staff did compensate. Next time I fly business it will be CX again. The seat is a real let down.","","","Business Class","","6.0","1.0","4.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Telli Ali","Turkey","2015-04-23","15th Aug 2014 flight BA0272. Me and my 3 friends flew from SAN to LHR then to IST. Our check in and baggage processes took almost 2 hours to be completed. I wonder what would happen if we were not been there 5 hours before our flight. When they gave us our tickets we saw that they put us all separately. They could not even manage to sit us together. When I was thinking how could this get worse we missed our LHR-IST flight and waited in a queue for 3 hours to go to our hotel. While a clerk was trying to complete our check-in for 2 hours another clerk next to her managed to complete half of the passengers processes and when we were boarding the plane we learnt that the plane was overbooked and the other cl erk was offering 800 dollars per person and free accommodation for volunteer passengers to fly on the next plane.","","","Economy","","1.0","4.0","3.0","3.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Patrick","Belgium","2013-03-22","BCN-BRU. I got a cheap ticket for this flight so I didn't expect a lot. Everything is just fair certainly not outstanding. No problem for a 2hrs flight.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Vegel","Norway","2013-03-19","Oslo-Brussels-Banjul. First time travelling with Brussels Airlines - certainly not the last! Enjoyed the service from Oslo with easy connection in Brussels. Most impressive though the service from Brussels-Banjul. Brand new aircraft. Very comfortable and relaxing. Staff did their utmost to serve passengers. Will use Brussels again. Only negative - the ""pillows"" attached to the seats. A little uncomfortable should have been a little bit softer.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","C Lawrence","United Kingdom","2013-03-05","I flew with this airline from Brussels to London. The check-in process was fine as was the bag drop too. Queue management was not very good at all and caused a few concerns to say the least. I found the cabin to be clean and tidy and in good order. The crew were pleasant and efficient if rather lacking in ability to deal with 3 rowdy passengers. I had the cheapest seating option and for a short flight it was tolerable!","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Alexander","Australia","2015-04-23","April 15 LHR-Sydney (via Singapore). I flew First as part of a promotion for no additional cost with purchase of business seat on SYD-LHR leg. I really enjoyed the Concorde Room at Terminal 5 lovely meal great service and very elegant space. In terms of the flight the FA were very friendly and helpful on all legs. They went out of their way to make you feel special and a guest. Food was very good as was wine offering. Seat was comfortable and roomy although there is a lot less storage then in CX Business Seat. In fact while there is a lot of room much of it really is not that useful. At night FA did disappear for much of the time and didn't really come around (except once) to offer water/juice. Whereas on SQ economy FA would check on you regularly throughout flight. While of course it is very special to fly First next time I would be just as happy to fly CX Business which I think is really great value for money and the seats are just as or maybe even more comfortable. If I had paid full fare for this flight I think I would have been questioning the value for money.","","","First Class","","8.0","5.0","2.0","5.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Hadjinicolaou","United Kingdom","2015-04-23","BA662 31st March. BA662 14th April. BA makes us think 'better quality'. However the flight to and from Cyprus is now disappointing in terms of food offered. The duration is over 4 hours and it is not acceptable for them to offer 2 cold sandwiches.","","","Economy","","7.0","4.0","3.0","1.0","3.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","T De Corte","Belgium","2013-02-28","I flew BRU-JFK-BRU in Business Class. From check-in to de-boarding the crew were very nice and service minded. The sunrise lounge in Brussels is great and offers a nice view. The new cabin is very nice and offers full flat beds. Flight was to short to try all the features. Great food and wines! Would recommend them and I will fly Brussels Airlines again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","O Ekland","Norway","2013-02-19","FCO-BRU-OSL. Early bird flight out of Rome A320 boarded last and ignored assigned seat in crowded forward section aiming for empty row at back of plane. Ended up in last row. Excellent legroom! And recline! A pleasant surprise! Seats are the new light-weight paper-thin plastic buss-like product so many low-cost carriers adore - hence comfort is in accordance. But the legroom and the recline on the last row of this A320 was superb. Downside Cabin staff yapped without pause in aft galley for the duration of the flight. BRU-OSL: A146. Like stepping into a time-warp. 1994-style cabin (at best) but again great legroom and recline! All male cabin staff - friendly. If price is right would fly again - solely because of the ample legroom and comfy recline. Which are the only things that separates this carrier from below par low cost everyday standard air travel.","","","Economy","","4.0","5.0","2.0","2.0","1.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Steegen","Belgium","2013-02-18","Brussels-Rome return. Good fare excellent flight new plane comfortable seats polite and helpful staff both flights left on time.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Patrick Ferrall","United Kingdom","2015-04-23","BA 730 LHR-GVA 20 Apr 15. Are fooling no-one with their new Club Europe Business Class seats - they look nice - but are too close together providing extremely poor legroom! As a regular London to Geneva traveller I will go back to flying Swiss! The decision to change this is almost as bad as the stupid decision to have seats facing backwards in Club World where you have to face strangers and climb over others to get to your seat. If you can't fly First Class with BA choose another airline until they remedy these issues because their Business Class product is rubbish!","","","Business Class","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Chansoon Wanwisa","Thailand","2015-04-22","BA0010 World Traveller 4 Apr 2015. Bangkok-Heathrow (London). BA0009 World Traveller 17 Apr 2015 Heathrow (London) - Bangkok. The check in staff were unhelpful and refused to check my luggage through despite it being done on the first leg of my trip I also met others on the same flight where this was allowed. The plane was old. The Cabin crew were professional however compared to the middle eastern airlines the service wasnt nearly as good.","","","Economy","","4.0","2.0","2.0","3.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rose","Australia","2015-04-22","LHR-BKK in Club on B777. Fourth long haul leg on BA in the last month and this was by far the best flight. That said I still think the product is disappointing. I'm the camp that says the seats are highly uncomfortable. They are far too narrow as an average sized person still finds their arms draped across the arm rests while trying to sleep. You simply can't keep your arms by your side. As such little to no sleep. IFE outdated and awful.","","","Business Class","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Christian Jürgensen","Denmark","2013-02-03","We boarded in Brussels (20-01-13) and sat in the chilly cabin for 5.5 hrs and waited before we finally departed. No free drinks or food served and very little information was given about the reason for the long delay. Once we landed in Copenhagen we were not informed that no ones luggage had been loaded onto the plane. Naturally everybody went to retrieve their luggage at the pickup area with the official information saying that our luggage would be arriving on the belts shortly. Everybody ended up waiting almost another 2 hours for their luggage to arrive with another plane with no official information given about the reason. So in conclusion: Brussels Airlines is poorly managed even down to the most basic services. I would much rather pay a bit more for my plane ticket next time around to avoid using Brussels Airline.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","VdV Geert","Belgium","2013-01-04","BRU-PRG Airbus A319. In business class the space between the seats (I was in the second row) was no more then in economy class. Food was nothing special 2 wraps and half a sandwich. I choose an airline for good quality at a good price so this was my last flight with Brussels. Service needs to improve!","","","Business Class","","5.0","2.0","4.0","3.0","0.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","T Jensen","Denmark","2012-12-31","BRU-NYC in Economy. Very nice experience over all. Check in and pre-boarding a bit confused but ok. Seat pitch very nice for economy and being quite tall really a plus. Cocktails and snacks served after take off followed by a quite good meal for economy. Followed by coffee and the and ice-cream. They could have come through the cabin with water more often and in general the cabin service was correct but somewhat reserved. In-flight entertainment quite good with personal screens and a nice selection. Altogether a very nice economy experience.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rose","Australia","2015-04-22","LHR-AMS-LHR in Club Europe on A321. Nice service for a short hop. I think BA's Club Europe product is better than their long haul product. No flat beds but aircraft were in good condition cabin crews professional efficient and genuinely nice. Food was actually edible with a cheese and charcuterie plate. Both flights delayed due to Heathrow congestion and Amsterdam weather but other than that a pretty good experience.","","","Business Class","","7.0","2.0","4.0","3.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alex Knisely","United Kingdom","2015-04-22","LHR-PHL BA067 19th April. One of the features of a British Airways (BA) flight that attracted me in the past was the breadth of special-meal options. This until recently included a ""seafood meal"". Indeed ten years ago BA had fisherman's pie as an option in economy class not just the horrible and relentless chicken-or-pasta - then they boasted of their support for the British fishing industry - no longer. Seafood meals are gone. Why? From a BA response: ""I'd like to inform you that the meals have been removed due to the low volumes with many of our customers now choosing other options"". Indeed. If no seafood meal exists then there is no choice there are no options. There is only chicken-or-pasta. Really what would it take to offer a ""cold seafood meal"" a tuna-fish salad and a bread roll? One more reason to choose BA is gone. One more reason to fly with a Middle Eastern airline such as Etihad who still care about service of a sort that BA has started to abandon.","","","Economy","","5.0","1.0","4.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alastair Finch","United Kingdom","2015-04-20","Flew BA1385/175 MAN-JFK. First flight full but smooth second flight on old but clean 747 with good leg room. Wifi and food good. Was just thinking as we were landing early what a good flight it had been when landing was aborted abruptly and we circled again eventually the captain said that two warning lights had gone off but the problem appeared to be rectified his manner remained calm and the plane landed safely me and several around me were obviously very anxious.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Bill Gibbons","Canada","2012-12-06","We flew from Brussels to Yaounde Cameroon. The plane developed engine trouble and Brussels Airlines kindly provided luncheon vouchers. When it became clear that our flight wasn't going anywhere we were bussed to a very nice hotel for an overnight stay and given dinner and breakfast. The flight took off the next morning without delay. The service was first rate and they even gave us chilled champagne in economy class! The food was hot and tasty the entertainment units were very good the seats were comfortable with more legroom than Air Canada and the cabin crew were friendly and accommodating. The return flight was just as good. It's Brussels Airlines for us in future!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","G Marius","Israel","2012-12-02","SN 3292 TLV-BRU Mon 12 Nov 20122. SN 3291 BRU-TLV Fri 16 Nov 2012. Basically OK. The seats are fairly comfortable though I wish they would recline more service OK security good food bearable the main con being the lack of entertainment.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Gursoy Metin","Turkey","2015-04-19","17 April 2015 Airbus A320 Business Heathrow to Lisbon. A total waste of money. The food was horrible. A couple of sandwiches and a lousy bread served with jam. There was no entertainment system and the only difference I could find from economy was that the middle seat was empty and a portable table was placed between the arm rests. The seat pitch was pathetic and could not even get a rest. I am very disappointed that I did not choose TAP instead of British.","","","Business Class","","5.0","1.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","F Mackirdy","United Kingdom","2015-04-19","LHR to SYD on 1/3/15 and ACK to LHR on 14/3/15. After some poor reviews I was a little worries as to the quality and whether premium economy would be worth the extra cost. I have previously travelled down under with Cathay and Malaysian and wondered how BA would measure up. I was pleasantly surprised. Cabin on both planes was clean staff mostly attentive (Hong Kong leg to Heathrow staff were worst of the 4 legs - ok but didn't seem overly interested in going the extra mile). As a taller person I appreciated the additional legroom and recline although when passenger in front reclined it is tricky to get out of your seat. I had veggie meals which were generally tasty and as usual served prior to everyone else - i did have to remind staff on the last leg to offer me a drink when they served everyone else's meal. Film selection was excellent - travelling shortly after Oscar season meant most of the big nominated films were available! I will definitely pay for PE again on long-haul.","","","Premium Economy","","10.0","4.0","3.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Jona","United Kingdom","2015-04-19","My experience on return BA flights to LHR to Tokyo Narita in April 2015 scores very low. I used to fly on Virgin Atlantic for the same journey on Business Class for the past 10 years so I have something to compare and the fare is always more or less the same between those 2 airlines. Conclusion is that you get far better value and service for money for the Business Class on Virgin was my impression. BA T5 lounge is very photogenic but the reality is quite 'basic' and cheap decor. Selection of food and beverages is limited. In the end I got fed up so I left the lounge to get better food from Wetherspoons! Since I'm small both airlines seats are fine to get a good sleep. On BA you'd still have to pay to select your seat despite paying thousands of pounds! Also if you are in the middle aisle on BA you are right next to a stranger which is awkward. BA gives out Elemis kits. Food: on BA there is a 'fixed' options. For the dessert you have to choose either 'cake' or 'cheese'. Not both. Also not too different a menu from Economy class. BA's service felt extremely limited they don't know your names they just do the very minimum service. BA disappointed me.","","","Business Class","","2.0","4.0","1.0","2.0","2.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Enrique Simeone","Belgium","2012-11-29","SN Brussels Airlines - C class Bristol Brussels. Terrible check in and boarding unused c class counter agent was a disgrace and rude. Not at all apologetic. Some golfers flying cattle class were checked in first. Wonder why? The whole process including ""fast lane"" is a laugh - a shame because later on all went well. SN were using BMI plane for this very short leg Bristol Brussels cabin service was quite ok smallest commercial pax plane I have ever boarded. Only me C pax in cabin Very experienced and pleasant crew - Bristol based. On time at arrival and luggage too. Would fly SN again and would recommend!","","","Business Class","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Paice","United Kingdom","2012-11-21","LHR-BRU-LHR. Almost empty on the way out almost at capacity on the way home. Both flights on time and although the seats were reasonably comfy the leg room was pretty tight. No inflight service for economy everything is for purchase but as it's only 45 minutes or so in the air this isn't a huge issue.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Vines","United Kingdom","2015-04-19","My return flight from Heathrow to Bologna last week reminded me of how good BA is for short haul in economy. Even a two-hour delay because of technical problems on the outgoing flight did nothing to change that view. The pilot kept us up to date on what was happening. The crew were charming. OK the snack of a sandwich on such flights is pretty basic but the whole experience is so much more civilized than on budget airlines.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Stewart","United Kingdom","2015-04-19","Gatwick to Thessaloniki return. Outbound ok not fantastic but certainly not bad. However where BA scored was on the return. At check-in the clerk was all prepared for my wife and I even though we were on separate bookings including ready printed lounge passes with my guest pass stapled to her own. Maybe a little thing but it made a difference.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","2.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","E Birman","Estonia","2012-11-20","BRU-LHR on what was supposed to be a short flight but given the usual LHR delays arrived half an hour late. Basically no service onboard flight half-empty. Besides the free checked bag minimal difference from any true budget carrier. Comfortable seats clean interior nothing to recommend besides.","","","Economy","","6.0","4.0","3.0","0.0","0.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Fang Jun","China","2012-11-08","MXP-BRU. On time flight in economy flex class. Got snack and beverage. Cabin was clean and crew were helpful.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Corrie Katcher","United States","2012-10-22","As a family traveling with a pair of baby twins we received a tremendous amount of help from the crew. My husband and I (and 8 month twin babies) traveled from New York to Hamburg via Brussels for 3 hours. We felt un-rushed between flights during our layover and onboard. Greeted with smiles and remained that way through the flight even holding my meal in the back until the babies fell asleep. Flight was full 8 hours and they made it comfortable for everyone.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Scholes","United Kingdom","2015-04-17","DEL-LHR BA 256. Seats 17AB downstairs in business class in B747-400 G-BNLY. The aircraft is an old lady now but the interior is well maintained. Her age was most noticeable looking at the in-flight screen. I have become used to the clarity of modern screens and the faded dim and blurred old fashioned moving map and flight information screens are a relic of a distant past. I have made several long haul flights with BA in Business Class recently and have decided that I don't like the standard BA model business class seat. There is nowhere to put small items like glasses pens landing cards and so on. There is a drawer at floor level suitable for shoes and other items you will not want during the flight but to access it you need an upright seat and have to sit well forward to lean down to it. There is no foot rest integrated into the seat one you can adjust to your own preferred level. At the front of the seat pod is a flap then can be lowered by getting out of the seat. It is not strong and so can not be used as a seat and is not an ottoman. Clunky and peculiar to BA it is not a design feature that enhances the seat. Individual seats feel narrow and the window seat pod facing aft is accessed through a narrow entrance leading into a snug and very private space. Thoughts about coffins come to mind. When the passenger in the row behind has their seat flat their feet cross the entrance to yours and have to be stepped over to exit. Seat 17B was a poor choice. It is just aft of a set of catering cupboards that are frequently accessed during meal service and a washroom that seems to be in use almost continuously with queues stretching past the seat after meals and before landing. On the good side the seats are well contoured and comfortably padded.","","","Business Class","","6.0","3.0","4.0","4.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Gurevich","United States","2015-04-17","10 April 2015 Airbus A320 Business Heathrow to Rome FCO. A total waste of money. The food was ""tea"" there was no entertainment system and the only difference I could find from premium coach or regular coach was that the middle seat was empty and a portable table was placed between the arm rests. As alcoholic beverages are provided for all classes there's nothing to be gained there the seat pitch was pathetic and aside from having the middle seat empty the only benefit to be had was boarding and de-planing first. Don't waste your money unless someone else is paying for it.","","","Business Class","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J McDonald","United Kingdom","2015-04-17","Flew BA256 from Delhi to Heathrow - usual BA issues which have been repeated here many times. Firstly the First cabin was not clean (at all) with debris on the floor food still in the seat - it's pretty pathetic when you have to spend 5 minutes cleaning your area when you board! The food - the food can only be described as truly awful! To be honest I would be complaining if I received this standard of food in economy - the starter was a watery oily leek and potato soup and for the main two small lamb chops overdone in gravy with 6 tiny potatoes that deflated when pierced with a fork. I did not bother with desert! Afternoon tea served up (probably) the worst patisserie I have ever had the displeasure of tasting - completely inedible. The cabin crew were good and pleasant however I was not offered any bottled water for a 10 hour flight. It would seem to me that BA are a budget airline trying to do luxury and failing horribly. Surely management cannot be happy with their current standards but I am struggling to see any level of improvement (I take at least 1 first class international flight every year). Have flown BA for 15 years will now be trying other airlines. The lounge (not run by BA but used by BA) at Delhi was very good indeed.","","","First Class","","4.0","3.0","3.0","1.0","3.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","David Jaros","Czech Republic","2012-10-11","Booked trip PRG-SXB via BRU return short connection (1 hr) confirmed as sufficient. Web check reminder came exactly 24 hrs before flight by e-mail. First leg delayed by technical reasons for about 30 mins. RJ100 not very clean sunshield broken. Upon my request the crew denied to arrange any fast transfer to connecting flight (hand baggage only). Despite the staff attitude and thanks to the same gate concourse in BRU I have just made the boarding. Second leg operated by Flybe crew but SN plane (Dash 8 Q400) only 20 pax on board small snack provided (opposite to the first leg). On return I tried successfully mobile webckeck but no one was able to answer in advance whether this will be accepted by the Strasbourg airport - I was recommended to check-in at the SXB though but on the spot was informed this is alright. Some 1 hour before departure it was clear that flight to BRU is delayed. I just managed to check Brussels airport website to find out that expected delay will result in missing the 1 hr connection to Prague (and having night in BRU and morning flight to PRG on the SN costs naturally). Immediately I received call from SN booking center with offer of replacement direct flight by CSA taking me home 2 hrs sooner than original schedule without additional charges and swiftly received new e-ticket and proceeded to check-in. Therefore despite not being in the same alliance as CSA SN has made great service on the return and will not hesitate to fly with them again.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Vincent Fissore","Monaco","2012-10-08","NCE-BRU-NCE. Check-in efficient. A little delay due to a technical problem and a lost passenger inside the Nice Terminal. Economy seating quite spacious in an A319 and surprising amount of legroom. Food and drinks are for purchase however the choice offered and the quality proposed is largely worth the expense. Flight arrived with a 20 minute delay however the disembarking process went on quickly. As always at BRU bags tend to take some time to arrive but the labyrinth that gets you there does somehow reduce the sense of wait. Return flight even better. Same quality service as outbound without the delay in an A320. Worth both your money and your time. Even with buy-on- board food.","","","Economy","","10.0","5.0","4.0","5.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","B Azpiri","United States","2012-10-08","New York City to Bilbao Spain connecting through Brussels. The flights were wonderful - punctual check-in and boarding times excellent service from friendly staff very good beverage and food service. The entertainment on the flight New York to Brussels was great - each seat has their own screen and a good selection of films audio or games to choose from. On the flight Brussels to Bilbao (about 2 hours) we were served beverages and a warm meal. That just doesn't happen anymore on flights within the United States so it was a welcome surprise. No charge for anything in- flight - alcohol headphones pillows blankets. The way it used to be (and should be).","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Gurevich","United States","2015-04-17","9 April 2015 BA 777 Business Class Seattle USA - Heathrow. Check-in easy lounge good boarding pleasant. Food quality was good not excellent but the film choice was great. Flat bed seats were comfortable enough. The breakfast was a little skimpy. The major downside was that for the money you pay for business class you should not have to pay to choose a seat at booking. BA will let you choose seats 7 days in advance if you are a mileage plan 1st elevated tier or better member but if not then you have to wait until 24 hours ahead. Of course you can always fork over another $113 to pre-reserve a seat. Talk about biting the hand that feeds you.","","","Business Class","","7.0","3.0","3.0","3.0","5.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lynn Ryder","United Kingdom","2015-04-16","We flew for the very first time on BA on 27/03/15 and returned 06/03/15. Our holiday to St Lucia from Gatwick was booked through Kuoni and we usually fly with Virgin Atlantic. We always upgrade with Virgin to Premium Economy as you have a larger luggage allowance and the Premium Economy Experience with Virgin is very good. Therefore we booked BA World Traveller Plus expecting the same degree of service. What a disappointment! I would not advise wasting your upgrade money. Apart from getting the larger luggage allowance BA World Traveller Plus is almost exactly the same as World Traveller. The Service both ways was appalling! The seats were old and shabby and uncomfortable we were only offered bar service once on a 8/9 Hour flight! We had to drink from plastic beakers the staff seemed preoccupied with Business Class Customers and had no time for our section at all. On the way back my Husband and myself were given seats 2 rows apart at check in without being told. We only noticed when we boarded the aircraft. On this length of flight I was most upset we were apart as everyone sat near me were single travellers and Were asleep throughout the 9 hours. The seat back TVs are very small and my TV didn't work properly and I couldn't even watch anything. The aircraft was badly in need of an interior upgrade. We will never fly with BA again anywhere and will not recommend the experience to anyone.","","","Premium Economy","","3.0","2.0","1.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Geyer","United Kingdom","2015-04-16","Substandard food in Business Class (London to Mauritius) arbitrary upgrade policy - as we could not afford Bus Class on return flight booked Premium Economy we told that because we were Bus on way out we would get priority consideration on way back. Charging for Seat selection is a rip off was separated from my wife on way out!","","","Business Class","","4.0","3.0","3.0","1.0","2.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Colin Pay","United Kingdom","2012-06-18","LHR-BRU-VNO.A319 to BRU then RJ100. Leg room better on RJ. Food and drink to buy. This is my only gripe as flights booked through Lufthansa.com but without Lufthansa service due to code share.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Harun Rathore","Germany","2012-06-06","TXL-BRU-BJL-BRU-TXL. European flights in b.flex intercontinental ones in business class. Since I last flew Brussels Airlines in b.flex there has been a significant decline in service. A year ago you received a little tray with a salad a cold meal and hot bread rolls. Now it is down to a sandwich or a croissant depending on the time of day. European business class seemed to be down-graded too. In business you get now what you used to get in b.flex. Intercontinental flights in business class however were quite a different matter. On the way out to Banjul the plane was equipped with the new business-class seats. In one row the seating arrangement is 1-2-1 in the next 2-1-2. Beds are fully lie-flat beds now. Meals were of an excellent quality for airline food and flight attendants were attentive and constantly refilled your glasses. On the return to Brussels the cabin layout in business class was the old 2-2-2 seating so no lie-flat beds which was a pity as it was a night flight departing at 22.45 local time. Service was a bit rushed but then everyone was eager to get at least a couple of hours of sleep before breakfast was served at 5.45 CET.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lyn Neil","United Kingdom","2015-04-14","LGW to LAS had a great trip out on 2/4/15 good food IFE was fine for the daytime trip wine was flowing. Trip made even better by an upgrade to PE on return journey staff found out my partner and I got engaged couldn't have been nicer. Everything great apart from the final leg to DUB Gatwick didn't send our bags (even though we had a 6 hour layover) then preceded to keep us hanging in DUB for another 5 hours on the promise that they were on the next flight and the next ground staff of Aer Lingus were great too would fly all again.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Lewis","United Kingdom","2015-04-14","LHR-FRA in Club Europe. First part is not really a review more a rant. I travel a lot for work and always try to fly BA whenever possible and so am lucky enough to have a Gold card So for our annual vacation I was looking forward to hopefully getting us all (wife plus 9 year old daughter) into the First Class lounge at LHR as a nice start to our holidays sadly the staff member on the door said no. - yes I know you can only normally sign in 1 guest but for my other 50+ flights a year I never sign in anyone! Still no joy-computer said no. So I asked the guy behind me if he would mind signing my wife into the lounge at which pointthe staff member told him quite aggressively 'that is not protocol'. We walked away having been made to feel like naughty kids. Rest of the trip was fine-In fact I would go as far as to say the flight was excellent-really friendly cabin crew who made us feel welcome and gave us a good start to the holidays. Actually I would say this was BA at its best (having just seen them at their worst!). Score given here reflect the good service in the air (would give almost full marks if not for the ground staff behaviour).","","","Business Class","","7.0","4.0","3.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Williams Keith","United Kingdom","2015-04-14","Travelled MAN-LHR-ATL and back. Boarding at MAN chaotic with queue in a corridor (probably not BA's fault). Delayed departure from LHR on a very full 777-200. Food and wine good but the Club World cabin is very cramped with very little space to put anything. I don't mind the back and front seating (I could look at my wife!) but the seat is narrow and not the most comfortable for sleeping. Very good attentive crew. Wide variety of films/music on IFE. On return the third party Lounge (Club at ATL) is much better than the Delta one. Full flight very similar to outbound but slightly early arrival at LHR was negated by the domestic flight being delayed by 90 minutes due to runway problems.","","","Business Class","","7.0","2.0","5.0","5.0","5.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","David Naert","Belgium","2012-05-21","BRU-MAD-BRU in b.light. Both flights on-time with friendly crew. Remarkable only a 2-minute wait for luggage in Madrid. Space extremely tight on nearly full B737-400 which makes for two very uncomfortable two-hour flights.","","","Economy","","6.0","1.0","4.0","1.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Naudts","Belgium","2012-05-14","Brussels-Bilbao-Brussels on Avro 100 in b flex (economy plus service). Cabin crew on the outbound flight were great very warm and service was of a near business level (excellent food pre flight drink multiple drinks excellent for such a short flight). Inbound flight crew seemed more hurried and less interested but service was still superior to many other airlines. The airplane was getting a bit old but had a very comfortable 2-3 set up.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Michel Snoy","Belgium","2012-05-14","I am happy to note Brussels Airlines have renovated their Fleet providing more comfort for travellers. Return flight from Nice to Brussels in Business Class (A319) on 12th May was well run with a friendly and efficient crew. Afternoon snack was tasty and appreciated. This Airline is worth trying.","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Russell","United Kingdom","2015-04-14","BA0676 IST-LHR Boeing 767. Euro Traveller cabin. Read the reviews and we pre booked exit row seats 27A/B excellent choices. Leg room superb I'm 1.90m (6'3"") tall and could stretch right out with a window too. Still an old 767 though with no personal entertainment or power. Appeared to have the newer seats which were OK surprisingly the four hour flight passed quite quickly. Food was actually very good and the crew superb. Disappointing choice of alcohol though no JD or Rum. Departed IST about twenty minutes late but were only ten minutes late into LHR. Well done BA better than the outward experience reviewed earlier.","","","Economy","","9.0","4.0","4.0","5.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Clay","United Kingdom","2015-04-14","While I booked with BA I at first did not realise that they were putting me on a Vueling Airline but flying under a BA number. Quite clearly this airline is at the bottom of the bucket airlines in both service and comfort. As we were flying back from Barcelona to the UK having my knees wedged up against the seat in front only lasted a couple of hours. The food service which you had to pay for was indifferent and very expensive. If you sat in the middle of the plane you just didn't get served. Probably the most worrying thing besides the extremely poor English by cabin and flight crew was the cabin staff apparent indifference to seats being up right for landing preventing some passengers taking their over head luggage down while in the air and on landing passengers up and around while the aircraft was moving. Perhaps UK bucket airlines are not so bad.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Claude-Patrick Giraud","France","2012-05-02","LYS-BRU-LHR first flight on Avro RJ100 second on Avro RJ85. Good flight though 2nd a little late due to aircraft late arrival. Both crews professional and friendly with interesting en-route information in 3 languages. Food and drinks prices correct despite limited choice. Good value but long transit in Brussels (4 hours). Luggage delivered quickly in LHR. Bus shuttle from aircraft to terminal in LHR unfortunately adds to the delay and no remarks from crew to the passenger in front of me who didn't put his seat in the upright position on landing apart from that a smooth flight.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A De Heyn","Belgium","2012-04-29","BRU-BCN-BRU - B-light. On time. Online check-in is very efficient. I enjoyed the flight. Very friendly staff and attendants. A319 new recargo seats with enough legroom. Drinks and snacks available for an acceptable price.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Naert","Belgium","2012-04-29","BRU-MAN-BRU in b.light. Straightforward hassle-free lights. Outbound flight in nearly full RJ 100 return flight RJ 85. Easy mobile check-in no delays and remarkably no wait for luggage in BRU. Food for purchase menu totally uninspiring. Reasonable value for 137 euro return.","","","Economy","","7.0","3.0","4.0","2.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rose","Australia","2015-04-14","BA 208 MIA-LHR in Club. Leg four of a seven leg BA adventure. Another disappointment which is becoming commonplace. As in leg one BKK-LHR my pre-assigned business class seat that I had selected months before departure mysteriously vanished at the gate. In the end BA needed the seat for a family to be seated together. All well and good mind you but to have the audacity to charge passengers for these seats and give them away is absolutely disgraceful. As such my quiet no traffic window seat on the upper deck was quickly relegated to a high traffic aisle seat on the main deck right near the lavatory and galley ensuring no sleep on the overnight flight. As a loyal OneWorld Emerald passenger I can honestly say BA really don't care about us in this (or any) regard. The CSD was sympathetic and kind but nobody else seemed to care one bit. That hasn't happened to me on any other carrier for years and has happened twice in the past few weeks on BA. Moral of the story: Never ever pay BA for a pre-assigned seat as there is simply no guarantee you will get what you pay for. Moral of the story part 2: fly another carrier if you can as it can't be much worse than BA.","","","Business Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Hardy Linda","United Kingdom","2015-04-14","British Airways could not care less when they knew our flight from Leeds to Heathrow had been diverted. Some queued two hours for another flight with two children only to be told we had to go to Heathrow by coach with no toilet. We had nothing to eat at the airport as no one knew what was happening. We finally got to Heathrow to be put up in a hotel and have a meal so we could fly to Miami the next day. It was a total farce at Leeds we lost a days holiday and with two children there was no consideration for them at all. We await our homeward journey on Monday and hopefully it will be a better trip back.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Harrison","United Kingdom","2015-04-14","Travelled by Airbus 319 to Lyon and back to Heathrow. The new layout is very cramped. By reducing the legroom in Club Europe and removing one of the toilets at the rear they have crammed in 11 more seats. Seats 25A and B have no window as they are placed where the toilet used to be. They are adjacent to the door of the one remaining toilet. Not very pleasant. Expect long queues to use this one remaining lavatory. They also seem to have done away with the cooked breakfast on all European flights that start before 9.30am.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Sandro Andretta","United States","2012-04-27","BRU-LHR and FCO-BRU. Avro RJ85 on first leg and 737-300 on second. Both aircraft looked tired old and in need of reconditioning. Brussels Airlines is really a low cost airline ""dressed-up"" as a major. Not a single cup of water offered onboard. At FCO hand luggage was weighted and as there were the 4 of us they forced us to move bits from hand luggage to checked baggage. As a frequent flyer I travel 3 times a year over the Atlantic and have flown many airlines but Brussels Airlines is at the bottom of my scale.","","","Economy","","3.0","1.0","3.0","1.0","0.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","R Phillips","Belgium","2012-04-11","BRU-Toulouse-BRU in B Flex economy +. Both flights on time on the very old Avro 100s. Whilst glad to report that the Brussels Airlines crew still offer a fairly professional service the B Flex product is hardly attractive - a free drink and a 'snack' - a small packet of Doritos! A newspaper if you are lucky but no extra legroom. Best to buy a B light ticket and purchase drinks/food. Sadly I rarely use Brussels Airlines these days due to the unrealistic economy fares they offer on my regular routes and competition from the likes of Easyjet and Ryanair. They need to improve their product and their pricing.","","","Premium Economy","","7.0","3.0","4.0","2.0","0.0","","","3.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Steegen","Belgium","2012-04-04","BRU-BCN return in b-light. On time departure and arrival online check-in very efficient quick drop-off luggage in BRU friendly staff and attendants. Smooth flight enough legroom drinks and snacks available for a decent price. A very good experience.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Wilson","United Kingdom","2015-04-12","LGW-SZG in business class. Not sure what the point is with the new reduced legroom Club Europe seats. OK breakfast but was able to get breakfast in the lounge beforehand anyway. Only reason for going CE was because only £30 more than flexible economy ticket. If there was a big difference I wouldn't bother. Flight was on time.","","","Business Class","","8.0","2.0","4.0","4.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Gill","United Kingdom","2015-04-12","Flew to Bangkok from London Heathrow on 13th March. First time I have ever flown with BA normally fly long haul with Virgin but they don't fly to Bangkok. We were offered upgrades in the last few days for big discount but only on the flight out. World traveller plus was very good with fab leg room and comfy seats. Nice food too. Managed to sleep 5 hours in quiet cabin. But if I had paid normal price then it was not worth the extra money as we found economy seats on the flight home were very comfy and good leg room. The plane was older 777 but not problem. very clean and the staff were attentive. I was nervous because of previous reviews but no need to be as we had a very enjoyable flight.","","","Premium Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Michaels","United Kingdom","2015-04-10","LHR-JFK/IAD-LHR. Superb round trip (for a very fair price) in economy with BA. Flight out was an hour or so late taking off because of the weather but was excellent once we got going. Fairly creaky 747 but the IFE was fine (good film selection) and the free booze flowed throughout. Great curry on the food front. Return was the real highlight on a new A380 that had joined the fleet four weeks ago. Large TVs even bigger selection of films/TV shows/games and the usual good free food (shepherd's pie) and drink (red wine and beer). Comfy seats with plenty of leg room (and I'm over six foot). Service on both flights exemplary and I have to say that I think BA have become a really class act.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","T Decorte","Belgium","2012-03-25","We flew from Brussels to Seville in B.Flex economy plus. Check-in in Brussels was very fast and friendly at the dedicated B.Flex counters. Service onboard was very nice. We received a breakfast with complimentary drinks. Great staff. Looking forward to try their new business class on long haul!","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Tommy Desmet","Belgium","2012-03-19","BRU-BCN return. Both legs on Airbus A319 aircraft's with the new recaro seats. Seat pitch was however much better on the outbound then the inbound where it was charter style. This is unacceptable for a national carrier. Both flights arrived ahead of schedule.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Ellis","Belgium","2012-03-15","BRU-LHR and MXP-BRU. First leg on A319 second leg on Avroliner. Both legs on time. Bus-to-aircraft used both ends at BRU as well as at MXP. Business Class has an amateur feel about it; especially on the second leg the crew were giggling like children and missed collecting hot towels. Small detail but makes an impact on how you feel about the experience. The gourmet food promised was anything but.","","","Business Class","","6.0","3.0","3.0","2.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Bouzid","United Kingdom","2015-04-10","Flew 30th March 2015 LHR-YVR return with my school on a rugby tour (27 people). Seats were reasonably comfortable and they catered to my food requests of no pork well. Enjoyed it. But the IFE was absolutely horrendous and did not meet my expectations of British Airways- outdated movies with TV shows from 3 months before. Since we were flying on a Boeing 747-400 there were more seats per aisle but this made the cabin feel quite cramped. One recommendation for them - put fewer seats per aisle! Even though there were negatives flying outbound I have to say the return was great. I had swapped seats with another boy who wanted to sit next to someone so I sat in the extra legroom seats. IFE was far better and due to having the window seat I was able to sleep for around 6 hours when I was awoke by the breakfast/snack which was decent. Food had no flavour and was quite spicy (Lentil masala) but still edible. Although my experience on BA84 was very enjoyable I heard many of my companions had to move seats because of the not working IFE. One of my coaches had ordered orange juice so the cabin crew gave it to him as they were serving but then the other one would take it away for some reason and in the end they said they had none left. He had flown with Cathay Pacific to Manila the preceding week and he said that he had enjoyed that thoroughly. One of his worst experiences of air travel especially due to him being 6'4 and rather large. Overall a decent experience but just met my expectations. To improve British Airways need to start to be able to compete with other airlines like Singapore Emirates Etihad Cathay Pacific and Qantas as there service and level of comfort has definitely taken over from BA.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Russell David","United Kingdom","2015-04-10","Heathrow to Istanbul flight BA0676 in club class. I should have guessed what I was going to get when I saw this service is operated on a Boeing 767. Business or club class is a total waste of money same seat as in economy. No extra leg room or width no individual inflight entertainment and no seat power it's horrendous you may just as well book euro traveller. Both seats had seen better days the covers of which were in places falling apart. Food was only average too in my opinion. On the plus side of things the plane was for its age (it was the oldest 767 BA has got) in surprisingly good order and the staff were friendly enough and the flight arrived only ten minutes late which is a result.","","","Business Class","","5.0","2.0","4.0","3.0","1.0","","","2.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Lakin","United Kingdom","2015-04-10","LHR to Philadelphia but return from JFK. Booked Club World and upgraded to First with Avios. Great service as always in First and the Concorde room continues to excel.","","","First Class","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","N Francis","United Kingdom","2012-03-09","NCL-BRU-AGP-BRU-NCL in b-light (discount economy). Newcastle-Brussels sectors operated by BMI regional. Check-in online 24 hours before no queue for drop off. Outbound FA fairly surly but extremely bright and cheery on return. Coffee and waffle perfectly adequate. Fairly long trek at Brussels from non-Schengen to Schengen gates although little in the way of queues. Aircraft substitution and baggage reconciliation issues meant a fairly farcical situation at gate several duplicate seat assignments added to confusion although onboard crew were extremely efficient and apologetic. Ageing 737 into Malaga not particularly comfortable. Return on newer A319 with new slimline seats and all on time. Catering on BRU-AGP sectors was BoB which was fairly expensive. Overall very good service for the price and will certainly consider using SN again.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A Leger","Switzerland","2012-02-27","Early-morning Geneva-Brussels flight on A319. Comfortable slim line leather seats. Efficient and professional cabin crew. One complaint only: hot beverages unavailable due to water tank left empty because of extreme freezing temperatures in Geneva.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Juraj Kovac","Czech Republic","2012-02-16","Prague to Brussels return. Travelling as a party of 7 and got a great fare. Outbound flight on a freezing Avro RJ100 - even the FA's had to wear coats in the cold cabin until the temperature rose to an acceptable level some time after takeoff. No complimentary service in b.light but that doesn't matter on a 1.5 hr flight especially when prices for snacks/drinks are quite reasonable. Return on a RJ85 30 min delay from BRU with no explanation given. Both aircraft clean with comfortable leather seats (2+3) and decent legroom for a regional jet.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Stevenson","","2015-04-08","I travelled from London to Jo'burg and back on the Airbus 380 and had mixed experiences. On the way out I was in Premium Economy and was pleasantly surprised by the spacious seat and window locker and slept well. The return in Business was a different matter. I was truly shocked by how many seats had been crammed in the uncomfortable narrow seat the lack of privacy and having to climb over passenger's feet to vacate my seat. All this at a premium price. Shocking. The cabin crew were faultless and were only too aware of passengers' views on the cabin! Never again.","","","Business Class","","2.0","1.0","5.0","3.0","4.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Fang Jun","China","2015-04-08","From Shanghai to London on 17 Mar. The whole trip was very good. The check in procedure was very quick. Boarding was finished very quickly. The cabin staff were helpful and friendly. The cabin was very quiet. The temperature was very appropriate. I did enjoy the flight. Meal was tasty drinks were quite good .Luggage was not lost. I really can not expect more.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Tydeman","United Kingdom","2015-04-08","Flew Warsaw to Heathrow. Reasonable all round. Fairly nice sandwich and drinks. Crew were patient with some passengers who thought they were in an all inclusive hotel. Very busy flight. New seats are extremely cramped. Feels a bit Ryanair. Boarding a bit chaotic as didn't do by seat row. Baggage started coming off one carousel at Heathrow only to inexplicably move to a different one without warning or announcement.","","","Economy","","7.0","2.0","5.0","4.0","1.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Schultz","Germany","2012-02-13","Brussels to Dakar. On the outbound flight we only learned upon entering the lounge that this flight would not be operated by Brussels but by HiFly! Leg space was poor for a six-hour flight. The crew which consisted of Brussels and HiFly was nice but couldn't really change anything. Inflight entertainment was not available. Quite surprisingly (or not) it was the same for the return. If I can avoid it I will!","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Peter Cullen","United Kingdom","2012-01-27","I fly BRS-BRU by Brussels Airlines (actually operated by BMI Regional) 3 or 4 times a year. The flights are good; punctuality excellent efficient online check-in comfortable seats and crew efficient. Frankly though they should be as the standard fare (BFlex) is over £600 for two one-hour flights. They claim a cheaper BLight fare exists but even booking 6 or 8 weeks in advance it never seems to be available. To add insult to injury after paying £600+ you are charged £5 to use a credit card that is just extortion. Premium fares and low-cost money grabbing tactics do not go well together.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","W Murow","Germany","2012-01-18","One of the main problems of this airline is the inconsistency of its product. The fleet has been modernized in the last two or three years but they still dispose of many ancient B737s and Avros. Seat pitch is better than with many competitors but broken seats can be found much too often. FA's sometimes are overwhelmingly friendly but as a rule they are uninterested and rude. My last flight BRU-TXL-BRU was quite typical: Outbound flight on a relatively new A319 extremely unfriendly chief purser other FA's indifferent. Inbound on an old Avro but FAs very friendly. Unusually cordial welcome (and farewell) by the Captain and we arrived half an hour early. All bets are off with this airline - expect the best and the worst.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Coyle","Ireland","2015-04-06","Return LHR-YVR Boeing 747-400. I had been advised to fly BA but unfortunately I ended up very disappointed with the return leg. My seat was double booked so they eventually got me one but the entertainment system was not working! When I asked about it she said it had not been working yesterday either. No other vacant seats in economy but there were loads in business class but would not upgrade me. 10hr flight with nothing. Definitely would not fly with them again.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Egli Nicolaidou","United Kingdom","2015-04-06","I usually have very positive experiences when flying BA. This time travelling on 30/03/15 LCA-LGW the staff could not have been any less interested in the comfort of the passengers. It was a 4.5 hour flight and were served the meal within the first 20minutes with nothing to do for the next 4 hours. There was no inflight entertainment. The staff did not offer any hot drinks and when I walked all the way to the end of the aircraft to ask about a hot drink was told no one was going round offering tea but if I wanted one I could go and get it from service area. The staff couldn't have looked any more disinterested in their passengers!","","","Economy","","4.0","5.0","1.0","1.0","1.0","","","5.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Wilson","United Kingdom","2012-01-18","LHR-BRU return in B. Economy flex. On Airbus A319 and Avro RJ85. Economy flex is essentially economy class on a flexible ticket but has a few advantages. Fast track security is available at both Heathrow Terminal 1 and Brussels which is helpful at peak times. Seating is allocated with an empty middle seat if available which it was on both flights making it similar to business in that sense. Onboard there is complementary food - in the morning a rather bland cheese roll and a pain au chocolat in the afternoon it was two sandwiches and a cake. Still drinks included complementary wine and beer which is welcome. Overall reasonable for what is essentially a 50 minute flight with time built into the schedule to take into account expected delays at Heathrow. Competitively priced with BA on same route and the fully flexible Eurostar fares.","","","Premium Economy","","8.0","4.0","4.0","2.0","0.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Steegen","Belgium","2012-01-10","Brussels-Madrid-Brussels and Brussels-Berlin-Brussels in b-flex all in the same week. All flights on time plenty of legroom friendly staff price of beverages and snacks reasonable.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Worthington","United Kingdom","2012-01-01","Flew Manchester to Brussels at 06.30 in economy class for business during the cold and snowy 2010 winter. I was expecting delays but check-in staff at the boarding gate had no information as to when the flight would be ready to depart. When finally on the Avro RJ85 aircraft we had to wait for the plane to be defrosted for over 45 mins and then we were put to the end of the queue for take-off. Flight attendants were ignorant and inattentive. Bad flight maybe due to the earliness of the flight and the bad weather. I do however stay loyal to Brussels Airlines due to their great brand image and other reviews.","","","Economy","","5.0","3.0","1.0","0.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Simon","Austria","2015-04-06","LGW-JER-LGW day trip on March 25 both flights in Economy morning flight on Airbus 319 evening flight back on a 737-400 still featuring the more comfortable old seats. Both flights on-time or early. Excellent service for this short domestic hop. A breakfast sandwich and drinks were served in the morning while crisps or biscuits and full bar service were offered on the evening flight back. FAs were excellent on both legs providing a good efficient and friendly service on these short flights. Flying with hand baggage only we used web check-in for both legs which worked efficiently. Boarding procedures were unremarkable which is good. BAs Terraces Lounge in LGW is fairly comfortable and spacious enough although very busy in the morning. Acceptable cold breakfast choices and porridge as the only hot alternative. Drink choices were plentiful and of good quality. BAs Terraces Lounge in JER was more basic but again comfortable. Again various good quality drink alternatives but just very limited food options (basic snacks such as crisps and hot soup). Overall an excellent domestic flight experience for Economy. Would be more than happy to do it again. (Oneworld Sapphire).","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lilliam Washburn","United States","2015-04-06","Booked a trip via American Airlines and my flight from London to Seattle was on BA. What a treat. I wish all my AA trips were done by BA. Great service leg space beautiful gates airplanes. The 8.5 hr trip went by quickly. TV in every seat with plenty of great choices. Food was good and flight attendants were helpful and patient.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sylvia Goddard","United Kingdom","2015-04-06","London Heathrow to Dubai return. This is a fairly regular trip for leisure purposes. Bought a PE ticket and used Avios to upgrade as is my usual habit. Prefer overnight flights but these recent ones were daylight. To be honest I only really choose Biz for the space and flatbed. I do always find the food to be good though. It was a 747 going and a 777 coming back. I find the BA service to only be average and functional. I was 'missed' for several things and gave up trying to find anyone for a cup of tea. Other airlines give a better service and provide a better product but so long as I upgrade with points and I can get a window seat I shall stick with it.","","","Business Class","","6.0","3.0","3.0","4.0","4.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Jeff Cioboata","Netherlands","2011-12-29","BRU-MAD. Booked two months in advance yet still relatively expensive compared to Iberia. Therefore expected a better onboard product which was a big mistake. No entertainment not even a newspaper food and drinks had to be paid for even for a glass of water. Staff not overly friendly but did their job. The flight departed and landed on time. Overall an okay airline but I am puzzled about their pricing strategy of maintaining full-service airline prices and delivering low cost product standards.","","","Economy","","3.0","3.0","4.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","L Boakes","United Kingdom","2011-12-29","Dec 2011 Nairobi-Manchester via Brussels. Roomier than most airlines even in economy class but no individual inflight entertainment console just one for the whole area and no choice of movie etc. Food was good nice and hot and a good selection despite it being a diabetic meal. Breakfast was also good. Staff were friendly and helpful but check-in staff at Nairobi were not fantastic and gave me the wrong information about check-in time so I was left standing at the desk for 2 hours. These staff then turned out to be from a different airline. So far I'm happy with the service and value for money.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","N Vanian","Switzerland","2011-11-18","Geneva-Brussels. Bujumbura-Kigali. Brussels-Geneva. Brussels airlines is one of the few airlines flying these routes from Europe. Their business class product is average and given the lack of competition on these routes it is fine. The seats have seen better days not fully reclining so not the most comfortable. The entertainment system is not AVOD and not very good. The choices were limited. Catering is fine good wine selection and reasonable meals. FA's were friendly and professional. The lounges in Brussels airport are quite nice with good views on the runways plenty of light and a reasonable selection of snacks and drinks.","","","Business Class","","7.0","2.0","4.0","4.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Simon","Austria","2015-04-04","VIE-LHR on March 24 and return LHR-VIE on March 30 both straight forward point to point midday flights both flights in Economy on an Airbus A320 with a mixed fleet crew both legs on-time or early.– An edible sandwich and drinks (full bar) were served on both legs. On the flight to London FAs were not unpleasant but not overly active except for the required meal service and duty free sales. However additional drinks were handed out in the galley if requested. On the flight back a rather young crew was trying harder but was - quite untypically for BA - rather robotic in their actions and announcements. Again additional drinks were served if requested. Both legs featured the new slim seats in the cabin with reduced legroom. I am really missing the older more comfortable BA seats. Flying with hand baggage only we used web check-in for the first flight and the check in kiosk for the flight back. Both worked efficiently. Boarding procedures were unremarkable and pleasant. BA uses a shared lounge in VIE which again was quite busy but not overcrowded. The Lounge as such is acceptable but far from great with limited and lower quality offerings. Food and drink seem to be more or less the same in all lounges in VIE including OS flagship lounge. BA’s Galleries Lounge in LHR T3 again a comfortable oasis of rest amid a busy airport. However this time (breakfast time) the food offerings were quite basic and drink wise even basics such as orange juice or tomato juice were not available. Hopefully just an off day. BA still uses T3 for its flights to VIE which I consider a huge benefit over using T5 which looks nice but tends to be a mess for passengers. Overall a good flight experience although I have had much better crews on BA before. Still consider BA as one of the best options for Economy flights in Europe. (Oneworld Sapphire).","","","Economy","","8.0","3.0","3.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Stevenson","United Kingdom","2015-04-01","Flew LHR-IAD-LHR on new A380's in new World Traveller Plus. Overall great service and experience with hard working and friendly crews both ways. New WTP product is great. Seats are a huge improvement although 6 hours really is the limit on the overnight leg coming home for comfort. Food was good including my partners Vegan meal. New IFE excellent and really like the upgraded noise cancelling headphones. Only 'extra' I would have liked would have been the option of a sparkling water or even wine as a pre take off drink. Have had the best and worst of BA over the years but this was definitely BA as it should be.","","","Premium Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Shott","United States","2011-11-15","BRU-BKO return - Economy. 7 hours delayed arrival due to unforeseen schedule changes. Oral apology given not really acceptable for 7 hours delay. No vouchers no miles no meal provision as a token of apology. I tried this flight option because it is the newest airline to be added to Bamako and the cheap fare is what you pay for - cheap service! No VOD old seats and apparently a day trip to Ghana and Benin on the way to Mali.","","","Economy","","1.0","2.0","3.0","4.0","1.0","","","4.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Barbara Campos","United Kingdom","2011-11-15","Brussels to Yaounde was diverted to Douala then to Kinshasa and only then back to Yaounde without notice. I was told a letter was handed to passengers upon boarding in Brussels however I never received one. No announcements or apologies from the crew. Arrived with a delay of 8 hours. Service was poor food was bad. Due to the diversion to Kinshasa we were served the same sandwich twice. Toilets were constantly dirty entertainment poor with main screen only bad image and poor sound system.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Donahue","Germany","2011-11-12","A wonderful flight from BCN-BRU. Aircraft A319 was clean and the cabin comfortable. The ground staff in BCN were courteous friendly and handled check-in and boarding efficiently. Cabin crew were alert and professional. Food presentation was nice and the crew were always there to refresh and top off drinks. Highly recommended.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Storey","United States","2015-04-01","LHR-DEL rtn. B747 both ways and definitely showing their age. Crew were excellent both ways. People may not like the yin/yang seating arrangement but it doesn't bother me. The screen goes up after takeoff and you are in your own space. Seat is still very comfortable. Wine list also good and especially the Rose offer alongside the champagne.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Michael Eidenschink","Germany","2015-04-01","Very disappointing experience. Arrived at airport for a flight to Nice and learnt it was 1.5 hours late - with arriving aircraft nowhere in sight. Prior flight was boarding (also delayed) Having no luggage checked and seats available I thought I might get to Nice after all in time. No such luck. Whilst the flight continued to board for another 15 minutes I spent arguing with BA staff to even check whether they could get me on the flight. First class lounge staff refused to call the gate. All with ""flight is finalized"". In similar situations with other airlines (most notably Lufthansa) they always re-opened the flight and got me on. The only excuse was ""it's the rules"" (obviously BA). Staff in addition took calls whilst handling my - urgent - request further delaying the process. If I have a choice I will definitely use other airlines. In addition they have changed the seating in Europe to come more in line with Easyjet and Ryanair. At 6""4 very uncomfortable. Doesn't help to upgrade to Business: SAME seat. So you end up paying 300 pounds for a very predictable and unexciting food.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tommy Desmet","Belgium","2015-03-28","BRU-EWR via LHR and JFK-BRU via LHR on the return. All flights more or less on schedule. Terminal 5 in LHR is nice with a lot of sunlight making it very bright and airy looking. Cabin crew on all flights in general professional and giving a good service. Food and drinks ok. The seats are however very small and BA really needs to update their seating as soon as possible. The first flight from Brussels to London Heathrow had their updated European cabin which offers better seats but a bit less legroom. Seating on the B747 is very old but still a bit more comfortable then the new B787 Dreamliner where the seats in economy are really too small and legroom just ok.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Oscar Maldonado","Guatemala","2011-10-25","Fly frequently to Africa. Service onboard and at the airport is good often very good depending on the crew. Food and beverages are excellent and I always request diabetic food. The aircraft although well maintained seems to be old. They don't provide private screens to passengers only overhead monitors with general/sometimes boring entertainment.","","","Economy","","8.0","3.0","4.0","5.0","2.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","David Naert","Belgium","2011-10-12","BRU-TXL-BRU. Comfortable flights on full A319 in b.light economy. Very generous legroom on outbound flight (row 22). Buy-on-board catering only - reasonable prices but food not appealing. Announcements by purser very sloppy she was even mixing up languages. All male flight crew on return flight provided excellent service. Impressive and clear on-board announcements in four languages (not taped announcements). Both flights on-time. Baggage delayed in Brussels when carousel broke down for 15 minutes - no staff to be seen no announcements.","","","Economy","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Jason Watkins","United Kingdom","2011-10-09","LHR-BRU-LHR. Used regularly for business travel and always receive a reasonable standard of service - no different to BA or BMI in all honesty. Some of the Avros are getting a little long in the tooth but the Airbus newer editions are fine. Quite expensive.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Christopher Willett","United Kingdom","2015-03-28","23/3/2015 LHR-SIN BA011 First. Awful from booking to completion of the flight. As a BA. Gold executive member at time of booking some 11 months ago booked this flight on the new A380 only to be told by BA in May 2014 the equipment had been changed to the extremely old 744 due to technical issues. Sold feeling a little let down secured seats 1a and 2a on the 744 these are the best of a bad bunch as to I wonder why BA squeezes 14 seats into such a small area where other airlines only fit 8 seats into the front sections of 744s'. At the beginning of March I checked the booking online only to find that we had been moved to row 5 in the middle this was not acceptable. I called the BA gold line to object only to be given numerous contradicting excuses non of which were valid whilst on the flight I found out that the passenger in 1a was a lifetime gold member so. I can only assume that rank has its privileges. Now onto the flight arrogant staff with one exception really poor food served at different times as we were in the middle which meant we had different staff attending to us. Plane interior shabby not surprised for a 20 plus year old plane along with the PA being inaudible I felt this to be a safety issue and when mentioned I was ignored. I booked this flight for us a part of a special Far East holiday I had high expectations of BA First which have not been met in anyway what a total waste of money. Will now try to avoid flying BA in any of there classes once I have redeemed my Avios balance.","","","First Class","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bill Atkins","United Kingdom","2015-03-28","LHR-PHL return. First only half full on both legs as Club not oversold. Very much better service than when full as crew have time to interact. BA really should consider cutting back the number of seats and sell a truly premium product like so many others have now chosen to do. Food disappointing as usual - much room for improvement here. Decent wines but whites/champagne always warm on the return as kept unchilled during the turnaround. T5 experience fine both ways as mid-week and time of year not so busy. Lounges good and lounge staff friendly both LHR and PHL.","","","First Class","","7.0","4.0","4.0","2.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Chris Matthews","United Kingdom","2015-03-28","This was the last flight in a One World around the world ticket. Buenos Aries to LHR a 13 hour flight. I really didn't have any complaints about this flight or BA but against the other 7 airlines in 3 months it was pretty average. The FA's were helpful the food was OK the only really bad thing was the AVOD. Half a dozen new releases and a dozen or so older films. Likewise the album selection- pretty poor. The 777 was around 6 years old so maybe was due for an upgrade. To be fare I'm comparing BA against Emirates so no contest really!","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Terrazzino","Belgium","2011-09-21","Brussels to Catania. Arrived early unpleasant check-in staff who appear obsessed with luggage weight then 2 hour delay where we were sat on the plane on a hot sunny day. Onboard staff not at all helpful. Excuse given for delay that the plane left Catania that morning with technical problems. They finally offered us a 1/2 glass of water. Ticket prices are dreadful.","","","Economy","","3.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Chris Lalor","Belgium","2011-09-21","A 2.5 hr flight from Malaga to Brussels. Aircraft was a 737-400 getting rather long in the tooth nowadays the seating cramped seemed more so than the A320s and Avro regional jets SN Brussels have in their fleet. The flight departed on time with good information from the flight deck. Cabin staff appeared aloof and disinterested 2 young men at the rear of the aircraft dancing and joking about behind the closed curtain one holding a small bottle upside down and imitating a singer. Asking for a coffee seemed to be a big effort and the attendant brought it reluctantly. Service levels seem to be hit and miss.","","","Economy","","3.0","","","","","","","4.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Leong","Singapore","2011-09-20","CPH-BRU. Cabin crew went through the motion of welcoming passengers. A noisy cabin was chided by the chief purser for making noise whilst she was trying to make an announcement. When she finally made the announcement she said ""we warmly welcome you"". Service was the worst I have experienced in Business on European airlines.","","","Business Class","","1.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","K Day","Cameroon","2011-09-18","Yaoumde to Oslo. 24 hour delay departing from Yaounde. Check in took 2 hours. Child age 3 and parent were given separate seats. No help from anyone trying to get seats together. Upon arrival in Oslo luggage was lost - including child car seat. Took 3 days to arrive. Brussels Airlines refuses to pay compensation for delay and will pay only a fraction of costs incurred as a result of being stranded with no belongings for 3 days. Will never fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Harris","United Kingdom","2015-03-28","London Gatwick (LGW) to Lanzarote (ACE). We haven't flown BA for sometime and to be honest we have no desire to fly with BA again anytime soon. The plane was an Airbus 320 and was just like a bus. Uncomfortable hard very upright seats not even sure you can recline them. We sat in row 11 and on both outward and inbound flights the cabin temperature was far to hot and stuffy although it seemed to be an issue in just 4 rows as the front and back of the plane was much cooler. We both came off the return flight with bad headaches. The food was simply awful thank goodness we ate a proper breakfast before boarding as the minuscule roll and wrap was hardly enough to feed a child and on that topic the food was not suitable for a young toddler and there was no child option. The service was ok nothing to complain about very matter of fact and despite the previous comments the plane was clean etc. We flew the same route in October last year with a UK holiday airline and that was all round far more superior.","","","Economy","","5.0","1.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Rahman","India","2015-03-26","DEL-LHR-HAM in Business. The club world product feels really old now. The seats are narrow and not up to the standards of a world class airline. It was innovative when it came out but now feels narrow dated and not a match even to Air India which has modern flat seats on the Dreamliner. The food was OK but nothing special. The service was also ok but lacked touches like smiles hot towels. Amenity kits very cheap. The young Indian crew members on the Delhi route noticeably better than the older London based British crew. The plane was an old and slightly grubby 747. Basically everything was mediocre if adequate. The overall impression was a product past it's prime from the 1990s. Old planes old crew old seats old IFE BA are losing ground not just to Emirates but also other European carriers like LH or AF. It feels like the 1970s and 1980s before BA transformed itself.","","","Business Class","","5.0","2.0","3.0","3.0","2.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G O'Neill","United Kingdom","2015-03-26","Day to trip to Hamburg booked the day before travel. Great value for money. Outbound flight was on refurbished A320. Great new cabin comfortable seats - with enough legroom and great new lighting. On return was another A320 class - not refurbished. Definitely will be good once all are refitted.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","C Nduwimana","Netherlands","2011-09-18","As the only airline operating direct flights from Europe to Bujumbura (Burundi) I have flown SN Brussels Airlines many times over the last 5 years. My experience is unpleasant because the cabin crew are unfriendly with poor customer care. No attention to passenger comfort at all. The Bujumbura Office is awful with staff who have a very bad attitude. They need to stop the low cost service at full cost prices.","","","Economy","","4.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","R Brown","Belgium","2011-09-04","I have flown Brussels airlines short haul regularly for work over the last 3 years. The planes are old and shabby. The Avro RJ fleet that is used for most flights are particularly awful. The check-in service is ok and the flight attendants polite but the fleet is old.","","","Business Class","","1.0","","","","","","","4.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Karen Lim","Greece","2011-08-17","Athens to London via Brussels. They sent our baggage to France customer service is non-existent. The number provided is a baggage tracing company. Our baggage landed in Heathrow the day after but no one call to inform us. We called customer service and they kept saying its in France. The whole experience was not worth the money paid.","","","Economy","","2.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Dec","Luxembourg","2011-08-14","BRU-VIE in C. Dated B737. Clean but with ancient seats. Morning service so breakfast served but nothing to write home about. Professional and efficient cabin crew.","","","Business Class","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Goldhill","United Kingdom","2015-03-26","I flew today from San Francisco to Heathrow Business Class and as always it's a delight flying with BA. Staff were helpful and polite - in fact they couldn't do enough for me. Seats were comfortable. Entertainment was OK and food was satisfactory. My only criticism is that on the outbound flight we were served lunch immediately on taking off but then had to wait neatly 7 hours for a light snack before landing. As I did not want to 'raid the larder' and eat fattening foods I was left starving! I still find the overall experience with BA is far superior to any other airline.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Sainty","United Kingdom","2015-03-25","I have been a longstanding BA gold card holder and frequent business traveller. BA has now replaced all business class seats on short haul flights with seats so cramped that at 6'4"" I could not sit without great discomfort. This shows complete contempt for BA's customers. I first encountered this on a round trip to Brussels. It will be Eurostar for me in the future and Air France for which I also gave a gold card on other short hauls. Is the management so confident of its customer base that it can give us less space than Easyjet offers?","","","Business Class","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Beech","United Kingdom","2015-03-25","LHR-LAX - A380 was excellent a breath of fresh air in comparison to the typical tired planes of BA. Mixed fleet crew very friendly and enthusiastic. Food onboard was excellent received my first choice and the club kitchen was stocked with a selection of delicious sweet and savoury snacks. The upper deck was excellent as it was very quiet and private with approx 20 seats in the forward section. Entertainment very good on a larger screen than found on 747/777. Cabin very clean and in general felt very fresh and new. The only gripe is still having to climb over the passenger seated in the aisle with the ying yang layout.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Hans Van Gaever","Belgium","2011-08-01","As I was going from Brussels to Cotonou I feared it might be an unpleasant experience. Luckily I was mistaken. Although flights to Africa tend to be chaotic and often delayed this wasn't the case. The flight itself was very pleasant I had a very comfortable seat in Business class combined with an excellent service and great meals. I especially remember the Neuhaus-chocolates and Leonidas ice cream thoughtful little extras. On the other hand inflight entertainment was rather poor but I remain having a positive about the flight.","","","Business Class","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Kris Chavatte","Switzerland","2011-07-31","At Brussels airport I missed my SAS flight to Zurich via Copenhagen. SAS has NO ticket office in Brussels and since I was asked to call a number in Sweden to rebook my flight by phone (what a great service indeed) I decided to cancel the whole thing and just by a new ticket back to Switzerland. I ended up on the 7.10pm flight to Geneva in an A320 with ultra light but confortable seats - leg room was great in ECO. Also the service and the late evening snack was really nice and enjoyable not like a prepacked sandwich or a peace of chocolate.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","F Harvey","United Arab Emirates","2011-07-10","BCN-BRU Business Class. At the check-in gate they had merged the 2 fast bag drop counters and Business Class together. This was frustrating as most people check-in online these days so I had to wait a good 10 mins despite being a Business Class customer. At the check-in the airline had moved another passenger to their seat preference which resulted in my partner and I not being sat together despite the same Business Class booking. Once on board the old B737 was rather dated and there was no separation between Business and Economy. It felt like being on a Ryanair flight with a clear view down to the back of the plane. The only sign of separation was a small label a few seats back which said B.Flex class (Economy) starts here. The seats were standard Economy in 3x3 configuration. There was no attempt to at least relocate the armrests to use up the middle seat and provide a wider seat. The legroom was decent but it still felt tight. The cabin crew were polite and attentive and made up a bit for the disappointing check-in service and seating. Arrival into Brussels was fine. Though we had to wait about 10-15 mins for out bags to arrive after the first bag appeared on the carousel. This was once again frustrating as Business Class bags should get higher priority and were labelled with this sticker in Barcelona airport. I wouldn't recommend flying with Brussels airlines in Business Class (at least on short-haul). This is clearly not an area of focus for them and would save money and fly in Economy.","","","Business Class","","2.0","","","","","","","4.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Hansen","Denmark","2011-06-19","CPH-BRU-CTA return on b.flex economy+. Excellent flights and consistency with the product. Great leg room free newspapers catering full bar service and attentive cabin crew and informative cockpit crew.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Kirby","United Kingdom","2015-03-25","We flew from LHR to Brussels and back on a reward flight which was very pleasant even though it was a quick hop across the channel! Just about had time to enjoy the cream tea on the outbound flight. Quality of the tea drink was the best I've tasted in the sky. The champagne was very nice too. Business lounge at Brussels was very pleasant and is to be recommended.","","","Business Class","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clare Alan","United Kingdom","2015-03-25","GRU-LHR 15 March 2015. Returned to BA this last 3 flights solely due to Avios companion coupon but purchased this tkt. Bossy cabin crew in the like of BA as we remember its glory days. G&T always welcome but skimpy and only one and no nibbles! Wine was good this flight. South America routes still dogged with ageing 747 as opposed to Lufthansa's modern or upgraded fleet. Outbound from LHR my TV didn't work but they did credit me 3000 avios. Food okay but snacks for such a long flight poor. KLM and AF do it better.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Watson","Switzerland","2015-03-25","GVA-LGW-GVA A319 out and A320 in. On time in both directions staff were professional and polite. Sandwich out and a choice of snacks (crisps biscuits or chocolate raisins) in as well as complementary drinks including alcohol. Smooth through Geneva airport in and out; stuck in a 40-minute passport queue at LGW on the way in (not BA's fault of course) followed by a long walk around renovation work for the airport shuttle to the train station. This was a rare occasion where BA was cheaper than all of the competition on the route. On balance I just don't think the BA experience is much better than the low-cost competition unless you fly to Heathrow where Terminal 5 is much nicer than Gatwick. Although the food and drink is free the choice is quite limited (e.g. no British beer no option to buy something substantial if you're hungry and the snack was a bit stingy on the way back). I thought we might get newspapers but we didn't. On balance it was perfectly fine but I wouldn't pay the extra for BA - I'd actually rather have the choice friendliness and flexibility you get with easyJet.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","John Gutin","United States","2011-06-10","Brussels from Lome Togo to Brussels in Business Class. After two months I had not been credited for the miles on my MileagePlus account. After complaining to United I found out that Brussels refused to credit the miles to me saying that the flight ""is not a valid route."" Apparently Brussels claims that they do not fly to Lome. The flight was operated with their plane their crew. They clearly fly to Lome. They should be ejected from Star Alliance.","","","Business Class","","","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Ian Flynn","United Kingdom","2011-05-22","Brussels to Geneva A319 economy class not much legroom but the empty seat beside me was a bonus. You have to pay for food / drinks but that is the case with many other non low-cost airlines too in economy class (such as Iberia / Aer Lingus etc). Staff were pleasant enough flight landed on time. Return flight from Geneva was in a newer A320 with more leg room. Again the staff were pleasant and flight departed on time and landed ahead of schedule.","","","Economy","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Thomas Echter","Germany","2011-05-11","Low Cost Service at full cost prices. Brussels Airlines charge you 4 Euro for a Muffin and they are quite rude at checkin and obsessed with their baggage weights. If I would like to fly Easyjet than I also would like to pay their price. But Easyjet service at Lufthansa prices? This is ridiculous.","","","Economy","","3.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","G Iacono","Italy","2011-05-02","FCO-BRU-FCO clean refurbished 737 kind crew. Competitive fare (93 Euros return) compared to Alitalia but no snack offered and poor legroom low-cost style.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sharma Anita","India","2015-03-23","Having heard so many negative reviews of BA I still mustered the courage to book to trip to Chicago and SFO. To begin with when I reached Mumbai airport with our online check in printouts 4 hours before scheduled departure I was pleasantly surprised to see the BA staff ready to check in the baggage. We were thru checked in up to Chicago with a 5 hour halt at LHR. London Heathrow Terminal 5 is chaotic to say the least the security taking forever (in our case 45 min) to clear the hand baggage gave us some 3 hours before we boarded our Chicago flight which was comfortable. Our next connection from Chicago to SFO on AA was a bit messy as the cabin space was full and last minute check-in of hand baggage was enforced. Then for our SFO-LHR-DEL flight the SFO-LHR got delayed but again check-in was pleasant and though the connection time between two flights was 80 minutes because of the delay we had a margin of only 35 minutes. When we requested the flight purser to let us disembark before anyone else he said ""why did you take this connection even if you make it somehow your baggage wont"" - so much for assistance! Even after disembarking last of all we were met by the BA representative at the gate who took us thru the fast track channel and we made it to the flight in a record 20 minutes. All went well except for one tiny hitch one piece of baggage never made it to our next flight.","","","Economy","","7.0","3.0","3.0","5.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Corderoy","United Kingdom","2015-03-20","Comfortable seats and plenty of space but the food was poor and the in-flight entertainment system was rubbish. The screens were small and the picture quality terrible. I liked that fact that the cabin crew were more mature people but the service was far from attentive. This is the first time I have flown with BA for over 15 years and I will try and avoid it in future. I have had much better flights with other airlines.","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Tydeman","United Kingdom","2015-03-20","Flew to and from Punta Cana from Gatwick. Two good flights. Orderly check-in. Great crew. Food mostly quite good although if a salad is going to comprise a few lettuce leaves and a chopped up tomato frankly don't bother. Flights pretty much on time. Both very busy. Breakfast on arrival in London was poor too. IFE is horrendously behind competitors. Really dire. Ran out of options after about half an hour. Some airlines offer thousands of films and programmes. The crew are the best part of BA as the seats and catering are not up to much. Check in was excellent at both ends. There was a minor system glitch at Punta Cana which meant a short delay but a member off staff came through the queue to keep us all informed. Top notch.","","","Economy","","6.0","2.0","5.0","3.0","1.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","R Marsh","Switzerland","2011-03-09","GVA-BRU-MAN. On time service from Geneva short 1h flight with nothing distinguishing. Pleasant FA's. Disappointed by the lack of onboard service considering it is not a low cost carrier and fare wasn't cheapest. Departure from Brussels slightly early on empty Avro RJ plane quick and easy arrival into Manchester. Overall an average experience.","","","Economy","","6.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Anders Pedersen","Denmark","2011-03-04","CPH-BRU-Bujumbura. Excellent trip lots of space. Long haul new aircraft quite noisy cabin clean staff professional a bit rigid and no smile were noticed. Servings fairly frequent enough drinks. Serve even a good sparkling wine on economy class but only on day-flights. Food exceptionally good special request met to perfection. Good information from captain. Economy flex tickets do not provide additional benefits on board - there is just one monkey class on the long haul. Airline seems now to have finally decided to become a full service carrier and have dropped discount modality.","","","Economy","","9.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Hansen","Denmark","2011-03-04","CPH-BRU-AGP in b.flex economy+. CPH-BRU excellent leg space and inflight meal complimentary bar service. BRU-AGP on B737-400 very tired interior but warm meal with full bar service.","","","Economy","","9.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","W Peeters","Belgium","2011-02-18","Brussels-Vilnius return clean Avro with decent seating. Flew B-Flex this time and offered a nice warm meal. Crew professional and language skills excellent. On Brussels Airlines you get what you pay for: B-Flex offers economy class with some extra perks (fast lane) B-Light are the cheaper fares. In B-Light you can buy drinks and snacks on board.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Malcolm Shortt","Cyprus","2015-03-20","We travelled CUN-LGW 11 March and it's the last time we will ever travel Business class with BA. No lounge facilities at Cancun only a voucher offered for use in departure area food outlets. On board usual gymnastics to get in and out of seats ran out of food choices for dinner limited choice for breakfast tea served in a cup without saucer. Cabin staff excessively noisy in galley throughout flight. Better value in cattle class.","","","Business Class","","3.0","3.0","2.0","1.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Karen James","Australia","2015-03-19","Due to a health issue I chose to fly business class from Sydney to Singapore Singapore to Heathrow Heathrow to Mykonos and then returned BA15 6th October. I was seated in the same seat 16k both ways. My main problem was that by the time they got to me for each meal time whatever I had chosen off the menu they had run out of or there had been a mistake and they didn't have the meals that were on the menu. Often I would have to call out to them for a drink as they seemed to forget that there was another seat. In the morning because I am diabetic I had to go to the front and ask for something to eat which was hard as most people where sleeping and I didn't want to disturb anyone.","","","Business Class","","5.0","5.0","3.0","2.0","5.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Milan Zelcevic","Canada","2015-03-19","YYZ-DXB via LHR. Outbound flight YYZ-LHR was delayed by an hour. Good thing they sent a text message well ahead of time. Boarding was quick and efficient in flight entertainment (IFE) was superb with plenty of very good choices latest releases. Probably the best I've seen in Economy class. Service was ok normal. B777 was great - I'm 6ft 4in so I asked for bulkhead seats. I ordered a special meal and it was ready for all four sections of my journey. LHR-DXB portion all good (B747). On the way back DXB-LHR was great (B777) - I took the 3.20pm outbound flight right after my business was completed (as opposed to taking those 1-2am flights that are offered by other air carriers). LHR-YYZ flew on the new Dreamliner 787. I was not too impressed with the seat configuration and space. To me the 777 was more comfortable. All in all I was pleased with BA's service and comfort.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","5.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Van Ransbeeck","Belgium","2011-02-15","Brussels-Porto. B-light economy ticket for 100 euro return. Online check-in crashed but I got my seat (emergency exit). The plane was half-empty so nobody on seats next to me. Good flight but pity you have to pay extra for food or drinks. Strangely enough my Etihad Guest card was not accepted.","","","Economy","","7.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","N Howard","United Kingdom","2011-02-14","The flight to Zurich costs over €1200 in economy - a destination once served by Virgin Express for less than €100 return! This disgrace compounded with the fact that the Brussels Airlines plane is a very cramped old dirty plane!","","","Economy","","1.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Pat Santiago","France","2011-02-01","BRU-TLV. Service ok plane on time but Brussels Airlines operates A319 on this route. This is a very cramped plane seat with small pitch and hard cushion. Almost impossible to sleep on this night flight. Business seat is a joke - at least fare was competitive.","","","Economy","","5.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A MacFarland","United Kingdom","2011-01-14","Brussels to Philadelphia on Christmas eve or at least we tried. Brussels Airlines was supposed to get us to London so we could get our connection with US Airways. Due to weather conditions flight got cancelled. I am not complaining about the cancellation weather conditions are beyond anyone's control however I am complaining about the lack of information and help given to us from this point on. We were rebooked re-cancelled they lost our luggage on the way and there is no way to get through to their luggage tracing department they just do not answer any calls! When you send an email to their Baggage department you do not get an answer either let alone an automated message saying they received your mail! It does not stop there. Brussels Airlines changed my return flight to London with US Airways without consulting me and decided to change it to return to Brussels even though I live in London. I still to this day do not know why! They had to add a flight to my itinerary so I could get home to London. To this day I still do not have my luggage and have not been contacted once. My emails and calls remain unanswered. I have never had to face such problems in all my previous travels with any airlines.","","","Economy","","","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A Durand","Belgium","2010-12-31","Brussels to Bilbao on 25 December. No delays were indicated on the website nor at check-in. But when departure time arrived things got wrong. A 1 hour delay was announced. After a while change of gate and an airplane was there but no crew! On Xmas day there was not much traffic and runways were active. Some passenger had been going to the airport for the 3rd consecutive day due to cancellation linked to snow. A new 1 hour delay was announced with no clear indication that the flight would leave. There were children old people and a pregnant woman. We had to pressure and harrass the airline agents to get food vouchers as legislation provides for. Eventually we left with a 3 hour delay. Information was non0-existant. Flying with Brussels Airlines is a poor experience.","","","Economy","","3.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Segal","United States","2010-12-17","MXP-BRU. Very average at best. We were 45 minutes late leaving due to weather (ice) at MXP and will give them credit for the updates. Of course all had connections and this created havoc on the plane with questions from many passengers. Will say the Purser handled this with dignity and answered all with a good attitude. Surprised at the amount and size of carry on baggage that was allowed. This was a smaller plane and noticed many oversized pieces that were not able to fit any where. Many people had piled their pieces on empty seats and left them there. Nothing said by crew. No inflight service at all in my section. They did get me there and transferred my luggage so happy about that.","","","Economy","","3.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Stanley","United Kingdom","2010-12-16","LHR-Bujumbura. Overall a very poor experience. Service and facilities on the ground in Brussels were very poor. I had to queue at the Brussels Airlines desk for an hour to get a boarding card whilst the sole employee dealt very slowly with the 2 or 3 people in front of me. On the flight seats were uncomfortable with limited leg room and very little recline. The inflight entertainment was near non-existent - at least the screen was so far away that it was impossible to watch. Food was average.","","","Economy","","2.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Stuart McIlwain","Canada","2010-11-16","BRU-LFW/ACC-BRU. Mixed experience overall and not up to what I would expect. Online check-in did not work for either leg. Boarding in Brussels well organized in Accra was complete chaos with the airport trying to board three different flights through the same gate at roughly the same time. No information screens or announcements people milling around and gate agents shouting instructions but only managing to add to the confusion. The aircraft interiors were old with no PTVs and just a single screen at the front of each cabin. The food on the flight to Lome was horrible - worse than US-based airlines. The food on the flight back to Brussels was much better. Cabin crew were also variable with a few trying hard while others were disengaged and uninterested. But since the fare was the cheapest by far I got good value for my money overall.","","","Economy","","4.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D J Downing","United Kingdom","2015-03-18","British Airways business class is outclassed by rivals. The lay out of the seats needs sorting - I do not expect people to step over me when I have my seat extended in order to get out of their seating area. The inflight food was poor. Drinks were offered occasionally - 3/4 times on a ten hour flight - slightly warm coffee - ran out of ice. The idea that you have a selection of food to choose from in the business class galley was a joke. Non business class passengers used business class toilet and then helped themselves to the food. Inflight entertainment very poor. The terrace lounge at Gatwick is outdated - no hot food apart from porridge (we checked in at 9.00am) a few pieces of cold toast plus the usual cold meats and cheese. Booking business class with British Airways is definitely not worth the money.","","","Business Class","","2.0","4.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Bryant","United Kingdom","2015-03-18","I have to admit to not being a fan of the BA Club World (Business Class) configuration but this is what our travel agent came up with for our direct flight. Seating you head to toe allows them to get in 8 seats across compared to their competitors normal 7. On my flight 11 rows this gave them 11 extra seats good for the bean counters but can cause problems for the passengers. On my flight from MLE to LGW 10 hrs 35 minutes I was in 11B facing forward and in the bed position my feet were on a drop down stool fixed to the back of 10B. The passenger in 10A facing back had to step over my legs to exit their seat and kicked me a number of times as they did this during the long flight. It is illegal to drink alcohol in the airport in Male and so after take off I was looking forward to a cold lager. The drinks trolley came but all the beer including the lager was warm. The FA said that they had no means of cooling the lager on board. I cannot drink warm lager and I am not a spirit drinker and so went without. I settled down to watch a film but my entertainment system would work for about 15 minutes and then shut itself down. No entertainment system and I then found that some of the adjustment buttons on the seat did not appear to be working so it was either sitting up or lying down and risk being kicked. There were 2 meal services on the flight. The first one was OK but when it came to the second one when they got to me last row in the cabin they had run out of food and all they could offer me was a salad. Not the best flight in the world and when we arrived at LGW all the economy bags came off first and the Club bags with ""priority"" tags attached came off last. I have been in correspondence with BA and Customer Relations has stated ""You traveled in the cabin you originally booked. However the meals we serve and our in-flight entertainment system is complimentary and not included in our fare. The BA website has a description of this service which includes: 1) Extensive Flight Entertainment System. 2) Seat Converts to 4 key positions. 3) Choice of light meal or four course dining. BA claimed to be ""The Worlds Favorite Airline"". They are not mine. They also clam ""To Fly To Serve"". Well as they say they did fly me from MLE to LGW bt I am not quite sure where the service came in.","","","Business Class","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Kneissl","Rwanda","2010-08-19","Business Class seats are very average no flat bed position and not very comfortable if you happen to be tall. During our outward bound flight my seat (03C) malfunctioned and became immovable. I brought this to the attention of the crew and without apology was rudely informed that I should choose another vacant seat for the remainder of the flight. I found this unacceptable as there were no free seats accessible for myself and my wife to sit together. Eventually after complaining once more a member of the crew was able to correct the problem by resetting the mechanical unit under the chair. I would also add that the screen in front of my seat was also faulty cabin was dirty and the quality of the food was well below Business Class standard. On our return flight to Kigali before taking off we noticed that both our seats were malfunctioning and once again advised the flight crew. A member of the ground technical staff was called on board and together with the cabin crew attempted to repair the seats without success. At this stage we were politely asked if we would mind moving to the free seats one row behind. We complied with the request only to find that these seats (4A & 4C) were likewise not operational and were finally relocated to 4H & 4K. The crew on this flight were attentive apologetic and informed us that the problems with seats in Business Class are recurrent and assured us that a report would be filed. I personally bore the expense of upgrading our tickets to Business Class in order to enjoy a more comfortable and relaxed journey. Unfortunately this was not the case as we were troubled by the overall poor condition of the aircraft cabin and casual disregard for the comfort and safety of passengers by Brussels Airlines.","","","Business Class","","2.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","P Teeuwen","Netherlands","2010-08-19","Even though I had a low-cost ticket I enjoyed nice service in the old Sabena style on a flight BRU-Nice in A319. I was lucky to book two exit-row seats using online check in so plenty of space. Did not use the meal or drink service. Four stars not five.","","","Economy","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","JeanLouis Vergaert","United Kingdom","2010-08-03","B-Flex (the Premium Eco) can be a good deal but be very careful never to take a codeshare flight. I did it with a flight to Lisbon using TAP and I must say that the website of Brussels Airlines is very misleading you would need a magnifier to note that this is a codeshare flight. As a consequence you are denied any of the B-Flex perks: staff at Brussels Airlines check-in does not even recognize you and send you to make the full queue at TAP check-in. You receive no fast track at the security. You receive no preferred seating no snack not even a drink. You are basically a simple economy passenger stupid enough to have paid a B-Flex fee instead of the cheapest economy fare. I got the Brussels Airlines flight on my return and then had nothing to complain I received all the perks and was quite happy of the flight. In my view the Brussels Airlines website is totally dishonest as even their confirmation told me about those perks I was not going to receive on the TAP flight.","","","Economy","","5.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Gonzaga","United Kingdom","2015-03-18","Club Europe from LHR to Frankfurt RTN. Outbound flight was great A320 with new seats which are very comfortable great food and a good service. Aircraft on the return leg was a very old A319 rather dirty and quite shabby looking inside however purser working Club Europe was outstanding.","","","Business Class","","6.0","3.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Garry McMinigal","United Kingdom","2015-03-18","Travelled back from Cape Town on 28th February 2015. Booked seats beforehand to make sure that we had front row seats only to get on the plane and discover contrary to what the webview had displayed we were bang smack in the middle of a row of seat! Complained to BA and told that the maps you can see on ba.com are representative of the seats on board flights and that they cannot guarantee your seat will be exactly as shown on our website as the configuration can vary depending on the aircraft you're travelling on. What a total rip off! The seats were extremely cramped our inflight entertainment system keep failing. Once the food had been dished out and tidied away the flight attended disappeared completely and absolutely no water or drinks were offered until we were about two hours from landing! BA need to get their act together and invest in better aircraft's. Clapped out 747s - even first class looked shoddy!","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Vincent Fissore","Monaco","2010-07-11","Flew NCE-BRU and BRU-NCE b economy flex. Good onboard service with free coffee drinks and snacks Brussels Airport convenient and easy to use. All this with a low ticket price. A good choice also if you want to connect to Africa cheaply.","","","Economy","","9.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Peter Cullen","United Kingdom","2010-06-23","BRS-BRU return (twice). These flights are operated by bmi aircraft and crews. All flights on time or a little early. Embraer aircraft are a fairly small but I like them particularly if they are not full (only one of these four flights was nearly full); they are light smooth and the leg room is fine for a short flight. My one complaint is the price one of my trips was economy (B.Light) and the other economy plus (B.Light+). Although the latter was over twice the price (and even economy is not particularly cheap) there was virtually no difference in the quality of service - a bit more food and that is it. I believe the hand luggage weight limit is a bit higher but if you check-in online nobody knows. So my advice is buy the cheapest ticket; though as previous commentators have said that is not always possible.","","","Economy","","7.0","","","","","","","1.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Stefaan Meulders","Belgium","2010-06-17","BRU-NCL-BRU in 'b.light economy'. Booked tickets through their website and as usual the cheaper fares were sold out so ended up booking a rather expensive ticket. I used the online check in to Newcastle but when trying to check in online for the return flight to Brussels I got a message 'pick up boarding pass at airport' meaning I had to be even more early at Newcastle airport for the 6.25 morning flight. A positive point is flights between Brussels and Newcastle are operated for Brussels Airlines by BMI who fly Embraers on the route. These may not be the most comfortable planes but a lot better than the outdated AVRO's Brussels Airlines used for this route.","","","Economy","","5.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Mike Sellick","United Kingdom","2010-06-13","Travelled two days ago with an elderly disabled friend from Oslo to Brussels. The plane was twenty minutes late taking off - which was worrying as we had a short time connecting flight to catch in Brussels. To be fair Brussels Airlines put us in a car and dropped us ""near"" - their words - to the security check in. In reality it took twenty minutes to navigate through the confusing Brussels Airport and the extremely arrogant Belgian security staff. We just made our connecting flight in time. My disabled companion was extremely stressed and needed his heart medicine more than once.","","","Economy","","","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Alain Kupferman","France","2010-06-13","Brussels to Entebbe via Kigali in business class. Seats standard business no possibility to lie flat and primitive video system (no VOD). Service excellent attentive sufficient number of attendants food extremely good. Wine list small but high quality wines in all a very nice trip.","","","Business Class","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","T Vandenabeele","Belgium","2010-05-31","BRU-LHR.Checked in online and walked straight to the gate. The bus driver didn't seem to know where the RJ100 was parked and drove us around almost every corner of the airport. The suitcase (even though it is within cabin luggage size limits) does not fit in the AVRO overhead lockers. Typically FA's place it in the front of the plane and hand it over when leaving the aircraft. Last week the flight to LHR was delayed by more than one hour There was no food no coffee no tea due to a strike at the catering company. When leaving the aircraft I asked for my luggage and was told to get it on the conveyor. After passing the IRIS scan instead of passport control (which is a real time saver in London) I could wait for over 30 minutes to receive my cabin luggage back. Usually SN Brussels Airlines has a very good staff and service but this time a was slightly disappointed.","","","Premium Economy","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Eric Howell","United Kingdom","2010-05-25","NCL-BRU in Economy Flex. The small embraer plane is operated by BMI Regional. Very punctual service only one cabin crew each way but they were excellent. The food was good. My only gripe was that I wished I'd flown Economy and saved money. The seat is exactly the same as is the leg oom. In reality the extra money (which was considerable) is really for a newspaper a couple of drinks and a cold meal. If you are on a flight for less than two hours then I would recommend economy.","","","Premium Economy","","9.0","","","","","","","1.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","S Rasmussen","Denmark","2010-05-11","CPHBRU-BRS return in economy classflights on time. Cabin staff very service minded and helpful. Seat pitch more than adequate. Even though I had to pay for drinks and snacks the prices were OK food fresh and a good selection of Belgian beer. There's also diabtec friendly food and a vegetarian option. Only moment of irritation was transfer at BRU which when transferring from Schengen to Non-Schengen requires at least 25 mins of walking.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2015-03-17","LHR-PISA-LHR. I have a house in Tuscany so fly there often. I used to fly a certain yellow/blue/white budget carrier from Stansted but got fed up at being treated like an inconvenience and that the FA's consistently spoke poor English. As a Silver card holder my wife and I enjoyed a nice breakfast in the lounge. It was not busy. We were seated in the exit rows which I selected before we left. It was better than the Club Europe space I had last month - which is why I bought economy as opposed to Club which I feel represents very poor value. The plane was a nice new A320 with the new seats. It was spotless. We had a nice snack on both flights + a few Gin and Tonics for me ! (the wife was driving on arrival) The FAs were great. Friendly and treated us like customers - not like cattle. Funnily enough both flights pushed back early and arrived early. Flight home was a bit rough due to high winds around Pisa - and a re-assuring comment over the PA system was a thoughtful touch to nervous flyers - my wife included. All in all BA at its best. They either getting it right or spectacularly wrong. There never appears to be anything in the middle. Am flying again with them in 4 weeks time and look forward to it.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Crow","United Kingdom","2015-03-17","Flew to Bangkok with Thai Airways who were lovely to fly with great choice of food and good leg room. We were expecting at least the same level of comfort and service with BA. The leg room is terrible and only an hour after take off the lady in front put her chair in full recline and made the space in front of me so claustrophobic I couldn't see the TV screen as it was so close to my face as well as having to sit at an awkward position as I have long legs and couldn't put them out in front of me. So uncomfortable. The food was dire with cheap pasta or minuscule fish with more rice After a fortnight of eating rice it would have been nice to have something different. Does BA actually read and take notice of these negative reviews are we wasting our time?","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Andre Souranis","Belgium","2010-04-21","ATH to BRU in B-flex. ot stuck in ATH with so many others due to the volcano eruption - very well taken care of. Brussels Airlines arranged accomodation for us very well informed and promptly rebooked and sent home as soon as operations resumed. Very nice cabin crews in both directions.","","","Economy","","10.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","A Macarron","Spain","2010-04-20","MAD-BRU-NBO return with my Miles & More miles. Short haul flights on old 737s but cabins were clean and decent. We were on b-flex economy so were offered a meal which was nice. Long haul on A330-300 with nice pitch but no IFE which would have made a big difference and ok meals. Cabin crews very good except for NBO-BRU where more veteran FAs not so nice. Overall a reliable airline with acceptable service.","","","Economy","","7.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Johan Vranken","Belgium","2010-04-06","Brussels to Berlin in b-light and back in b-flex. Clean and comfortable Avro's with good legroom and wide seats (only 5 seats in a row). Crew friendly and with good language skills. Food in b-flex nothing to write home about but drinks of good quality and plentifull. Check- in in Brussels quick and easy thanks to my silver status with Miles and More. Completely other story at check-in in Berlin. One attendant only arrived two hours before departure and as there was only one row nobody cared about priority check-in for premium passengers. Unacceptable.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S M Chapman","United Kingdom","2015-03-17","My partner and I booked a long weekend break with BA in NYC including flights from Manchester and accommodation - we deliberately selected the BA flight option for the round trip to save having to change terminals at London Heathrow. When I booked us in online 24 hours before travel we discovered that our long haul flights had been changed to American Airlines (5th to 9th March). This meant we had to change terminals T5 to T3 with very little time following our flight from Manchester - even with the priority transfer notes it was a very close call and very stressful - not helped by the fact that we got held up trying to leave T5 due to a closed door! The flight with AA was OK but the food on both the outward and return legs was disgusting and not at all what we expected. The BA web site allowed me to book the arrival transfer but refused to allow me to book the return so I had to organise that myself! I have rated the travel experience Questions 7 & 8 based on the American Airlines flights to and from NYC. The BA flights from Manchester to Heathrow were great. We also struggled with the AA website when trying to check in for our return flights.","","","Economy","","8.0","3.0","1.0","1.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Susie Brownings","United Kingdom","2015-03-17","LGW-TFS-LGW seat pitch and comfort were good. The snack was perfectly adequate but the bar service was diabolical. My husband asked for a beer which was bordering on warm. I asked for a Bacardi and diet coke was advised had run out of Bacardi (bearing in mind we were one of the first to be served). I settled for a white wine which was tepid had to add ice to it. Further into the flight my husband asked for a second beer he was told that they had to save the beers for the return flight. Our crew were all slightly older they were obviously very experienced to the point of doing everything automatically but not actually listening to the passengers. On our return flight we received almost the same service only allowed one can of beer and no Bacardi. Very disappointing we wanted to relax and celebrate our anniversary with an inflight drink. The return crew were slightly more attentive but the good old BA customer service was missing.","","","Economy","","5.0","4.0","2.0","2.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Tomkins","United Kingdom","2015-03-17","First time in reduced leg room Club Europe. Don't bother no different to economy both colleague and I sat with legs splayed jammed into seat in front. Save your money fly in the back and spend considerable savings on a better hotel better holiday or whatever. Good crew and food though.","","","Business Class","","3.0","1.0","5.0","4.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2015-03-17","LHR-SOF-LHR seat 1A on an upgraded A320 in both directions check in at T5 quick and the galleries lounge was fine as always. Departed on time a breakfast served by a pretty nice crew not that much room really for business class appears to be getting less. Return check in quick although security at Sofia very slow and the lounge is not worth using!! flight delayed around an hour due to weather but once away a decent meal served by yet another nice crew landed around 30 min late on a remote stand but bags on the belt by the time I reached it.","","","Business Class","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Naert","Belgium","2010-03-28","BRU-GVA-BRU in b.light. Outbound flight on nearly full Avro RJ 100. Only two FA's but very friendly service. Flight arrived on time. Return flight on ageing B737-300. Departure delayed due to late arrival of aircraft and further delays due to heavy traffic at GVA. Arrived in BRU one hour late. Only three FA's on this full evening flight very poor service. Maybe not if you were in business or b.flex (one third of all passengers). Sales of drinks and snacks in b.light by just one FA (what were the others up to?) started just two minutes before descent into BRU. Very rushed service as a result. Service in general mostly non-existant unfriendly and disinterested. Simply not good enough given the fact the return fare was EUR 250. Taped announcements very annoying. Live announcements in Dutch virtually incomprehensible.","","","Economy","","4.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Erik Johanssonn","Portugal","2010-03-17","I fly regularly between Porto and Gothenburg via Brussels with Brussels Airlines. The time table suits me the way you are treated is very good cabins are clean and comfortable and as far as service is concerned you get what you pay for. And the prices are very good compared with other options I have.","","","Economy","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","F Costa","Italy","2010-03-10","Problem of Brussels Airline is that they have to decide if they are a low cost or a standard airline. Low cost prices are not so low but if you are travelling at full price you are served like a low cost airline this applies in particular for ground services in the airport: long queues bad info personnel not trained to handle unexpected events such delays or cancellations and very few people at the help desks. Before from Brussels there was the choice between SN Brussels and Virgin Express both company were delivering good value for money - when they merged together they took the worst of both airlines and put it on the same plane!","","","Economy","","2.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Vermeire","Belgium","2010-03-07","The biggest problem of Brussels Airlines is that in a mostly small Avroliner cabin three classes are done. Passengers in business do not even have the privacy of a curtain. In business a very cheap champagne is offered. The meal service in so called B flex is usually rather poor - a company that started very good after the Sabena disaster as SN Brussels even offering hot croissants in economy now approach the level of a cheap carrier.","","","Economy","","2.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Gowon","United Kingdom","2015-03-17","This is not reflective of BA in general only this particular flight. I flew LHR-ABV on Saturday 7th March. This was the Friday 6th flight that had to be rescheduled due to technical issues. Now if anyone is familiar with this route you will know that service onboard is sometimes not as consistent as say the transatlantic routes. Considering that the flight had been delayed 23 hours one would have though that cabin crew would have been more attentive. This is not to say they were in any way unprofessional they were just in a hurry to give you a drink and your meal. There after you barely saw them! Duty Free sped through the cabin faster than Usian Bolt and landing and immigration cards were handed out just before landing. I was part way through completing mine when I heard the ""Cabin Crew 10 minutes to landing"" announcement! The seat I was sat in had a broken IFE screen hinge and would swing back to the closed position. Fortunately the cabin was not full which is a first for this route! Sadly the seat I then chose also had an IFE issue too - a minor one but annoying nonetheless. Third time lucky and hussar! I must add that the choice of films were rather poor too. The food would have been good save what was on the main menu. It was a choice of Chickpea Tagine Chicken and African Stew. Which region of Africa did that stew pertain to be from lord knows. Anyway I opted for the chicken. I must say I was supremely underwhelmed. It was nothing short of a ""school dinner"": flavourless and unappetising.","","","Business Class","","5.0","3.0","2.0","2.0","3.0","","","2.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Panos Anastasopoulos","United Kingdom","2015-03-17","BA085 LHR to YVR 10/03/15. Narrow seats without much legroom food acceptable but nothing special. Upgrade not an option due to restrictions of avios programme. Overall not happy.","","","Economy","","2.0","2.0","3.0","3.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Angie Kirkpatrick","United Kingdom","2015-03-17","London to Budapest and back in Club class. First leg not too bad apart from ridiculously narrow seat which is exactly the same as economy seat but a spare one in between. Usually seats are moved so that they are wider with a narrow seat in the middle. The return was terrible. BA do not pay for Cub Europe travellers to use Fast Track at security - disgraceful especially as it is particularly slow and inefficient. The lounge is mediocre at best. Absolutely not worth paying for Club. BA need to get a grip on their falling standards and increased prices.","","","Business Class","","4.0","1.0","4.0","3.0","1.0","","","2.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","D Mabillard","Switzerland","2010-02-20","GVA-BRU-GVA on Brussels Airlines in B.Flex cabin. Airplane old 737-400 going to BRU and a B737-300 on the way back. Airplanes were showing their age but are ok. Seat pitch was ok in B.Flex class. Service was very good with a good snack full beverage service. Cabin crew were nice and multiligual. B.Flex product is very good - almost the same level as some other airlines business class. You can't access lounge for free but you are allowed to use fast lane at security at Brussels which is very good.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Eriksson","Sweden","2010-01-19","Had a B-Flex with Brussels Airlines. Plane was delayed 5 Hours because of snowfall in Sweden so we missed our connection flight. Our onward ticket with a 5-star airline got rebooked to a low cost airline (economy) with non-existent service. Also we had to pay for hotel 1 night in Brussels that Brussels Airline refused to pay. I cannot recommend this airline to anyone.","","","Business Class","","","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Thomas Riekel","France","2009-12-20","My wife and two kids left from Kinshasa to Toulouse via Brussels. The plane had three hours delay on arrival in Brussels and they missed the connecting flight. The next flights were full one was cancelled the last flight at night again did not take off. They refused hotel or any support claiming always there would soon be a flight. They slept on the floor in the airport. The next day same story no assistance no help - flights leaving to Toulouse booked out. She left finally at 6pm a delay of 36 hours in which no assistance or help whatsoever was given to them. Brussels should be ashamed their service is non existent.","","","Economy","","","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Arsen Sahakyan","Italy","2009-12-05","BRU-OSL in economy class. Check in on-line and printed my boarding pass before arrival at the airport. Luggage drop off at a designated counter was quick and hustle free. Flight was on time. Staff friendly and helpful. Food available for purchase on board. Overall experience was quite positive except for a loud noise made by an old Avro RJ100 engines during the entire flight. If booked in advanced fares are normally affordable.","","","Economy","","6.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Patrice Santiago","France","2009-11-30","LIS-BRU. Brussels airlines is downgrading its product which is becoming low cost with old and tired 737s from former Virgin express with very cramped seats and one of the worse pitch. Inbound flight with TAP and you could size difference for seat comfort and overall package. Will try avoiding this company when possible until fleet is upgraded and they become more competitive. .","","","Economy","","3.0","","","","","","","1.0","0"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Stephen D'Arcy","Belgium","2009-11-15","Brussels-Venice return. Worth noting that in theory BLight pax have less cabin baggage allowance than BFLEX and only the overhead lockers down to row 4/5 are large enough to hold a standard carry-on suitcase. So get on early and grab one of these lockers! Online check-in is a real bonus when flying at the crack of dawn. It meant I could take the first airport bus arriving at 05.35 go straight to security and arrive at gate A71 (somewhere near Mechelen) before loading started.","","","Economy","","7.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","M Kaye","Israel","2009-11-12","Tel Aviv to Brussels and on to Barcelona and back. All flights were on time - three on A319s and the other an Avro. Service polite friendly and efficient. Meals and refreshments were free and fine on longer legs. No videos or music was available. Price was keenest of all airlines on the dates travelled. All in all a good package with nothing meaningful to complain about.","","","Economy","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","J Hansen","Denmark","2009-10-21","CPH-BRU-CTA return in b.business. Champagne on boarding Cold meal CPH-BRU-CPH - and warm lunch BRU-CTA-BRU. Huge difference between service and attitude of crew which gave me an inconsistent impression. Satisfying experience - food was really good.","","","Business Class","","8.0","","","","","","","4.0","1"
"brussels-airlines","/airline-reviews/brussels-airlines","Brussels Airlines customer review","Jean Louis Vergaert","Belgium","2009-09-23","Brussels to Budapest B-Flex: seems the additional cost of B-Flex compared to B-Light is worth when you fly on a B737 as you have a probability to get the seat next to you free. However if you fly the Avro the flight is almost always full and you are in exactly the same cramped seats and suffer lack of hand luggage storage space like B-Light - so you pay much money for the privilege of a regular food tray and apple juice. I had to fly with my handbag under my feet and it was far from comfortable. SN Airlines is basically a no frills airline but to be fair they have good schedules and are timely.","","","Economy","","5.0","","","","","","","1.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Desmond Whelan","Ireland","2015-03-09","I travel world-wide mostly on business and in Business Class. I don't think I have ever had a flight with BA that wasn't without an issue. Recently and not for the first time I checked in to find that Club Class had been over sold. So lets call it what it is.. Greed it's a disgusting practice. The planes are usually dirty and if you get ""Bumped"" down to Economy the food is awful while the Cabin crew are mostly helpful and friendly you don't see them apart from meal time even when you use the call button where do they go and what and what are they doing?","","","Business Class","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Lightbody","United Kingdom","2015-03-09","I flew from LHR to SIN; the aircraft was a Boeing 747-400 which was tired and old. The IFE had to be re-booted and the system was not yet up to date like on other BA aircraft. The seating cover on my Club World seat kept coming off the aircraft seemed very tired. The food again was at a good standard and the crew were helpful. I always fly BA and I love the Boeing 747 but unfortunately the 747 have to go at some point.","","","Business Class","","8.0","3.0","5.0","5.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2015-03-09","LHR-SOF-LHR 27th Feb/2nd Mar Seat A1 on an A320 in both directions check in at T5 quick used the BA Galleries South lounge which was good as ever. Boarding on time as was departure and arrival new business seats on both aircraft which were comfortable enough. Food (Breakfast) and crew on outbound very good bags waiting once through immigration in Sofia. Return check in quick although security check was so slow the lounge in Sofia is dreadfully dull with no facilities food or drinks passengers would be better of using the general airport facilities! Departure was almost an hour late as was arrival due to weather at Heathrow; otherwise crew were great as was the lunch served.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Hanstock","United Kingdom","2015-03-09","I took a flight from Gatwick to Barcelona. Although it had a BA flight number it was operated by Vueling and that meant I couldn't use the BA lounge despite my silver Executive Club membership. I didn't choose Vueling I was under the impression I had chosen BA and would get the BA perks just the same. There was no in flight entertainment (hence 1/5 - it should be 0 of course).","","","Economy","","4.0","3.0","4.0","2.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E Giraud","France","2015-03-04","Heathrow - Mexico and Cancun - Gatwick in economy. Entertainment fine food ok spacious seats nice crew and excellent landing. I shall fly again with BA.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Patterson","United Kingdom","2015-03-04","We flew with BA on 6th February to Goa - had three flights in all starting at Manchester. On our outbound journey we were upgraded to Premium Economy which was fantastic! Very comfortable food was much nicer. On our way back we were in economy. As a family of 4 we were split only by an aisle but it is much nicer to all sit together. Our youngest was awfully sick I think as a result of turbulence as well as sleep deprivation. Bless the steward who cleaned it up. However we were sat for 10 hours with the after effects! Nothing anyone could have done however. Staff always very friendly and nothing seems to be any trouble. Would certainly fly again with them but this next time the prices have rocketed. Not as much room in the economy and when seats are reclined there's little room. The passenger in front kept putting her hands over the back of her head rest which then covered my TV screen - I had to keep moving them off. Just one bit of advice for the stewards - make sure during meal times you are vigilant in ensuring that passengers put their seats up!","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Graham","United Kingdom","2015-03-04","Flew LHR-JFK-LHR in February and enjoyed excellent service on both sectors. I used AVIOS points for these flights and had booked in World Traveller Plus. From the moment I boarded at LHR terminal 5. I was addressed by name throughout the flight. (I have a BA Executive Club Silver Card.) The cabin crew couldn't have been more friendly yet discreet. Offered a glass of champagne extra wine and post dinner drinks. I was given a very warm welcome. On the return from JFK I was surprised and pleased to have been given an upgrade to Club World in spite of travelling on a Reward Flight. This meant I was able to use the pre-flight supper in the JFK lounge which is so much better than eating during the flight so I was able to maximise sleep. I couldn't have been more pleased with the service I received on both legs. When BA gets it right it is in a class of its own; friendly personal yet very unobtrusive service.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Robin Middleton","United Kingdom","2015-03-04","Recently flew to EZE and back from LHR. Longest flight on the BA network. In each direction the crew were brilliant and nothing was too much trouble. IFE rather dated and choices were only average. Food was ok better than last year on this route. Actually had a very tasty steak out of EZE which was pink great! But full English breakfast is best avoided the continental choice was excellent. On schedule both ways and landed 30 minutes early both ways. Baggage arrived very promptly. For once there were no long queues at EZE. (Buenos Aires). I fly this route perhaps twice a year 3 years ago it was all pretty diabolical but despite cutbacks crew all seem much more friendly and the food is slowly improving. No other direct flights from LHR.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Drake","United Kingdom","2015-03-04","LHR-Washington in Club World. My disappointment continues with BA on the A380 Club World seat. In theory being the flagship plane - it should have the flagship Business class seat. As a regular traveller with BA I know the ""Club"" product well and this seat is a lot more cramped than the older 777 product. What BA risk when they downsize a product is insulting the regular traveller whom WILL notice and take offence and fly with someone else. Its a bit like the BA First product this used to have caviar on the JFK route and silver plated cutlery and Krug champagne. Now they don't. I notice because I used to experience it. Meanwhile prices have shot up - and quality has shot downwards. Very disappointing.","","","Business Class","","1.0","1.0","4.0","2.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Allan Simpson","United Kingdom","2015-03-04","Flight was cancelled with no explanation. No offer of help whilst having to stay the 2 extra days in Thailand. My flight from Bangkok to Heathrow was horrendous. Travelled World Traveller plus which is a total waste of money. We were served a meal within the first couple of hours of the 12 hour 35 minute flight. I was offered beef or Fish. It was actually Chicken. Apart from a tub of Ice Cream the next meal was not for another 8/9 hours. When the meal did arrive it was Pasta or Chicken. I asked for chicken. It was Fish! It was also vile. Sent it back. Judging back the food going up and down the aisle so did several others. I went to the back of the cabin for a cup if tea. I was advised if I wanted more tea could I retain the paper cup as they were running out!!! It was like being on some 3rd World airline. This is BA. Supposedly the flagship airline of our country. It's an absolute disgrace. I have flown for over 40 years and never again with BA.","","","Premium Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Brad Basler","United States","2015-03-04","Flew from SFO to Milan via Heathrow on 2/14 returned 2/21. Outbound was rescheduled due to changes requested by my company's business partner in Milan. This was the third reschedule and BA charged 433.40 533.90 and 275.00 successively on a basic $1822.00 economy flight. No other airline does this in my experience. Incredibly my travel agency could not reserve me a window seat ahead of time - unless I paid an extra $53.00 for each flight. I did so but was given an aisle seat on the outbound flight anyway. Both overseas legs were on 747s that were extremely cramped for someone over 6 ft. tall. On the way out my antiquated in-flight display did not work. On the way back my headphone jack was broken. We left Heathrow 90 minutes late due to a computer glitch but for the next 12 hours the BA website indicated on time arrival so my wife waited two hours extra at SFO. Overall a very poor experience. I will avoid BA whenever possible.","","","Economy","","2.0","2.0","4.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Childs","United Kingdom","2015-03-04","My return flight from Cape Town to Heathrow BA0042 30/1/15 was a miserable experience. My entertainment system was not available for three hours despite being told that it could easily be re-set. (No one was available to do it). When it did become available it was lights-out time and my seat would not recline. It was not possible to focus on the screen with the reclined seat in front at such close quarters. Two stewardesses thought the seat belt was preventing the seat from reclining but when this was not the reason no one else came to investigate. No one seemed to care that I needed to stand for long periods to relieve my back. Being polite and patient did me no good. I have several questions. How often are the seats serviced? Why is the entertainment system so unreliable? How often are the seat belts checked because mine kept slipping? Customer Services want me to chose BA in the future but as they ignored addressing these issues when I wrote to them I have too many doubts.","","","Economy","","4.0","1.0","2.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Cooper","United States","2015-03-04","British Airways general onboard services in First are generally acceptable. However the airline refuses to acknowledge that premium ground services should be added for paid First class passengers. Ground services such as special assistance for transfers that are so widely available on other carriers for their First class passengers are sorely lacking at BA (ex. Lufthansa First Class terminal and transfers at FRA and others). Even as a Gold Executive Club top tier member there is nothing available - even when I call and request assistance on long-haul First flights (ex. LHR to HKG) that involve changes in planes between T3 and T5 at LHR. BA needs to wake up and examine the overall First product. The upgrades to the First cabin are also marginal. Packing 14 narrow (even on new A380s) seats in First puts the airline at a huge disadvantage to other OneWorld carriers who have a true First product (ex. Cathay has 8 true suites in First). Wake up BA - your premium fare paying customers are irate over this lack of First product amenities including full ground support (especially upon special request) for paying First passengers.","","","First Class","","5.0","2.0","4.0","4.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Starkey","United Kingdom","2015-02-24","Flew BA2043 Gatwick to Male in World Traveller Plus. Plane a Boeing 777 which was very old and thus the entertainment screen was small. The main dissatisfaction was the food - going out it was the worst that we had ever had in long haul and coming back it was not much better. The choices ran out when the cabin crew got to me (comment someone has to be last and unfortunately it is you sir). I finally got my choice when the Captain gave up his first choice! Other airlines particularly middle east and far east based do a much better job.","","","Premium Economy","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Ingram","United Kingdom","2015-02-24","Returning from St Vincent late on LIAT Airways we landed in Barbados at 1750 for the 1755 flight to Gatwick. The BA and Virgin flights to Gatwick were still on the Tarmac. All Virgin passengers were quickly met by a representative and sent through to the flight. BA customers had to fend for themselves and therefore missed the flight. That meant pleading for a seat on the 21.10 hrs flight. Not good customer relations. I should add the supervisor at check in was brilliant though.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ian Sinclair","United Kingdom","2015-02-24","LGW-AMS on Friday 13th. Flight delayed by almost an hour despite being informed in the lounge that everything was on time reason provided by Captain was late inbound aircraft. (this was my third late running BA flight in as many weeks). No apologies other than the rather matter of fact explanation from the flight deck surly cabin crew who clearly wanted to be somewhere else other than looking after their guests on board. I have two more flights in the coming month with BA rather regretting having booked with this carrier now.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Cogan","Ireland","2015-02-24","Beyond Appalling. Flight delayed by ten minutes departing Rome to LHR. As a result one passenger decided he was going to miss his connection in LHR. He was allowed disembark thus leading to a delay in departure from Rome of over 1 hour 30 minutes. Consequent late arrival to LHR. Missed connecting flight. Abandoned in Heathrow at 10.30 on a Sunday night had to book new flights miss a day work find a hotel for the night. Ground staff of no use whatsoever. Staff totally unhelpful. Taking things to a logical conclusion what was to stop more passengers disembarking before departure thus delaying the flight ad infinitum. Correspondence/ contact with BA has been a joke since.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Louise Robinson","United Kingdom","2015-02-24","I have always travelled BA and have recently been upgraded to bronze which I would have thought had a few perks? Wrong! My 15 year old son and I travelled from LHR-NYC on BA but it was a code-share with American Airlines. I couldn't check in online so we stood in the long queue and couldn't book an aisle seat either. BA at the airport apparently couldn't help because it was a code-share even though I had bought through BA! The flight was on time and seats a reasonable size. Coming back we flew from Washington Dulles airport - there was a snow storm and it was freezing. The plane which was an Airbus 380 was supposed to leave at 6.35pm and showing departing ""on time"" not until 6.15 pm on the 21st Feb. Then BA Announced a 20 min delay which sounded reasonable considering the weather outside and all the other planes were delayed or cancelled! We were all boarded on the plane when they announced the plane was too heavy to be pushed out and there was too much snow behind the plane so they called the snow ploughs! We sat on the plane for 6 hours with no food or refreshments except water! There was nowhere for us go apparently so we couldn't get off the plane. It doesn't take a rocket scientist to work out that with all the snow and a huge airplane that there would be large problems. The final straw was after 5 hrs and the third attempt to move the plane was that we had to sit for another 45 mins defrosting the wings! British Airways were not prepared to cancel or reschedule the flight but instead made us sit like cattle on the airplane. It's a disgrace and we they will probably put it down to bad weather and not negligence bad planning or bad management on their part! Time to look at a new airline to fly with.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Seligman","India","2015-02-24","I fly BA business regularly between Delhi and London. I was surprised at how dirty the plane was - on 2 of my last three flights my table was sticky and the area around me stained. The food quality is generally pretty poor - especially on the Delhi to London leg. Also why not get some decent magazines - Country life Decanter the Economist rather than a dull inflight magazine and a grubby copy of Hello! I residually like BA but they have to up their game.","","","Business Class","","5.0","3.0","4.0","2.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Dawes","United Kingdom","2015-02-18","Heathrow to Washington A380 upper deck club world return. Crew fantastic aircraft clean seats comfy food excellent both ways. Cannot pick fault with anything apart from they advertise 50K as being a window seat when in fact you actually cannot see out of a window from this seat. I think it's time BA invested some money on the Gatwick club world cabins. The Heathrow product is 100 times better but the price difference does not reflect the difference in standard of service and product delivered.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C M Sansom","United Kingdom","2015-02-18","Recently travelled to Geneva return in economy from LGW excellent flights on time and very comfortable on board the B737-436 (G-DOCW/G-DOCX). BA provide a nice complimentary breakfast on BA2736 and drinks and snack on the return BA2737 no hesitation to recommend.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Hugh Harkness","United Kingdom","2015-02-18","BA 0058 Cape Town to London Heathrow Seats 03A & 04A. Check in - Directed to Club World check in. One of our bags not labelled with First Priority label. A little annoying as on the way out all First luggage was the very last off the carousel. Boarding was via gate 2 and then through World Traveller Plus section. Again annoying as that happened with boarding and disembarking on the way out. Electrical problems with entertainment and lighting - resolved after two hours. No First amenity bags on board. No sleep suit offered as not on board either. Seat for buddy dining kept collapsing. As it was the 1st of the month new wine list available. After one glass of Mersault there was no more on board. Offered 2 of last months whites as an alternative. Butter at breakfast was rancid. Needn't have worried about the bag without the priority label. It came of before our other bags! Again First luggage came through long after most of the other classes of travel had cleared the baggage hall. We did disembark through door 1 however. Crew pleasant and apologetic. Why do we pay the extra? It's back to Club World for us. Time to start trying other airlines as well.","","","First Class","","3.0","3.0","4.0","3.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Jones","United Kingdom","2015-02-18","Flew from LAX-LHR on BA's new A380. The crew are rightfully proud of their new aircraft and could not stop telling the passengers about its status. My seat was picked as 53K Upper Deck. I couldn't believe how cramped it was for this long journey. The divider partition was covered in red wine stains from a previous trip and staff seemed nonchalant about cleanliness. The available width of BA's offering is a big disappointment. Whilst those socially awkward individuals might enjoy the clandestine surroundings I for one do not favour the casket-feel of Club World. The A380 and 787 were a chance to hone the business class offering after much criticism. Execution of the flight was prompt and we pushed back on schedule. I fly a lot for work and am privileged to enjoy the premium cabins but poor attention to detail and very slow service don't inspire a return to a specific carrier. One alcoholic drink was offered just after take off and then the all too familiar menu was wheeled out. BA's menu for this flight was identical to a return LHR-MIA-LHR leg I took back in early December. Lacklustre choices and the infamous warm chicken breast salad. Maybe I was tired and didn't endear myself but it needs to be better. I recently flew the A380 with AF to LAX in Business and that was a role reversal! No limp and greasy bacon sandwich on AF either. LAX Teminal B a massive improvement over the years. From fast immigration to pleasant design it's the leader in aspiring all US airports to improve their standards and get rid of carpet underfoot! Although and in summary is this solely enough in a demanding arena where those availing themselves of premium cabin experiences have quite the opposite.","","","Business Class","","6.0","4.0","2.0","2.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Charles Berlin","United States","2015-02-18","LHR-JFK. End of a One-World RTW trip. What a disappointment. After a mind-numbing trip through Flight Connections (BA to BA) and a 15 minute walk to the last gate on the B concourse only to get on a 12-15 minute bus ride i was escorted to the F/C cabin which reminded me more of a rabbit warren than an airplane. The aisle was so narrow that it was impossible to put my carry-on bag in the overhead over my seat. Very claustrophobic. Seat was strange. Very narrow and difficult to sleep in - at least 6-7"" narrower than the seats on CX or AA. Strange recline mechanism - normally you can adjust the recline and the foot rest separately but not in here. The seat reclines in one motion so you can't ""fine tune"" it like with other airlines. Menu looked fantastic - apps were good salad was nothing special and the main course (Indian style Lamb) was virtually inedible. Cheeses were good desserts and wines OK. EVOD was not to the standards of the competition. Fewer movies and TV selections than either AA or CX. Crew was fine. Stick with AA/CX from now on.","","","First Class","","4.0","2.0","5.0","0.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ray Desjardins","United Kingdom","2015-02-18","Cabin crew polite unfortunately BA ran out of chicken ran out of wine ran out of soft drinks. The food was awful. Inflight service was a disaster - did not work properly. 12 hours 20 mins flight everything counts obviously BA overlooked this. To be fair all cabin crew were polite and accommodating. I will never fly again with BA.","","","Economy","","","3.0","5.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Gerry van de Linde","Australia","2015-02-18","My wife and I travelled with our daughter and her 20 month old baby to London. We travelled in First Class. We did the same trip last year but without our daughter and her son. Naturally we were a little bit nervous about travelling with the baby but the staff were so accommodating helpful and friendly that we had nothing to worry about. The staff on both legs were superb in every respect. The food was excellent and the First class sleeping pods were excellent in every respect. Comfortable clean and well appointed. We will travel with British Airways every time we could not fault them in any way. Just one minor thing that is no fault of British Airways. When they call the flight there is a dedicated boarding row for First Class passengers but it seemed that everyone was able to use this lane which means that we had to join the queue rather than just walk straight through. I know that this sounds rather pathetic but surely if one is prepared to pay the additional fare one should be entitled to some form of privileges. We have travelled with British Airways on many occasions and each time we have had the same wonderful experiences.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Thompson","United States","2015-02-18","Flew F class on the A380 IAD-LHR-IAD. IAD lounge was charming great bar nice Concorde dining room with good service nice food and on my visit an excellent soup. Greeting staff very nice and bartenders that knew how to do their job. Only the slightest downfall was in the Club Class section of the lounge the finger sandwiches were dry as sand and just as flavorful. Station Manager Captain and Inflight Crew were was kind and generous with their time. Food was decent Champagne was great! IFS was strange and not easy to use but got help from FA's on both flights. Arrival at T5 was shocking. Like a heard of rabid bovine charging for the exits. Shoved like sardines into small trains with nothing to hold onto everyone started to tumble. Processing through fast track however was a breeze. Return. F check in is at the far end of the terminal agent at the counter had the personality of wall paper paste. Concorde Room staff were delightful breakfast was nice Massage was ok. Train to gate not nearly the terror it was on arrival. Boarding for First was a snap FA's top notch food ok. Arrival into IAD was as joyus as surgery with long walks confusing machines little help. Overall after reading so much negative about BA I was at least made to feel special at every stop except check in at T5.","","","First Class","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Ince","United Kingdom","2015-02-18","On a recent flight from Johannesburg to London I was shocked to find such cramped seating conditions in the World Traveller economy class section. Having not been able to secure an aisle seat (which would have made minimal difference anyway) I was allocated a middle seat of 3. Like many other men (and some women) I am over 6 ft. with long legs so the acute discomfort I experienced was manifest from the start of the flight to the end about 10 hours. It was difficult to stretch my legs and at times I had to stand in my seat to alleviate leg cramp. It also caused me considerable back pain. I did offer to swap seats with a lady in the adjacent aisle seat but she was unwilling to do so that was her prerogative. So it became necessary to disturb her on a number of occasions to take a walk along the aisles in order to alleviate leg cramps. The cabin staff were co-operative in allowing me to use one of their seats in order to stretch my legs but had to return to mine during a period of turbulence. Reading very similar reviews it does make me wonder if British Airways will bother take any notice or continue to treat their passengers (customers) in this appalling fashion. About 10 years ago I experienced an appalling flight from Buenos Aires to London via British Airways (albeit for different reasons) and swore I would never use them again. But I felt I would give them one more chance. What a mistake. The world's favourite airline - don't make me laugh.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Joseph Gallagher","United Kingdom","2015-02-18","Heathrow to Boston on what was once called queen of the sky now grandmother of the sky. Went WTP on ancient 747 with tiny monitors with badly scratched screen and awful selection of movies and music. Food just OK but crew very good. Not worth the money better off in economy.","","","Premium Economy","","2.0","1.0","4.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Sampayo","United Kingdom","2015-02-18","The flight was to Dubai we travelled on the 9.45pm outgoing and 3.20pm incoming to Heathrow. We travelled in economy the seats were cramped and hard. It was freezing cold so cold in fact passengers wore coats with a blankets on them as well. The food was awful no choice whatsoever. I asked for a coffee because I was so cold but had to wait an hour and then had to ask again before I received it. The flight attendants on both flights did not look smart appeared to want to perform there duties as quickly as possible without any care for the passengers wishes so that they could stand and chat at back of flight and catch up with each other. We have had better flights on easyjet.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Carlos Blanco","United Kingdom","2015-02-18","LHR-CDG return. The outbound flight was ok. Nothing special as always. The seats are the new fitted seats for European flight. The meal was abysmal compared to AF. The return flight was really annoying. One of the FA was rude. He looked bored and tired as it was the last flight of the day. He showed no interest in collecting the used cups. I know it was a short flight but it was just unacceptable. It's just a shame to see once a great airline is declining like that.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"buddha-air","/airline-reviews/buddha-air","Buddha Air customer review","D Pilkington","United Kingdom","2015-03-17","I have flown with them three times now and they are always late sometimes due to weather and are small planes so I understand. Meant to fly from Pokhara to Kathmandu on 18th but cancelled due to storm the staff are so disorganised you have to fight through the Nepalese to get to the desk. Chaos but flew out the next morning which was late of course. Staff are always lovely.","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","1"
"buddha-air","/airline-reviews/buddha-air","Buddha Air customer review","C Watson","Switzerland","2013-10-22","Pokhara to Kathmandu ATR 42 aircraft. Arrived at the airport to find out my flight was over an hour late but as I was early I asked if I could be put onto the earlier flight which ended up taking off 15 minutes after the flight I had booked. The previous day I had tried to change to an earlier flight and was told that they were all full (festival time). Strangely there were at least six free seats on the plane so I don't know why they didn't rebook other passengers - clearly you have to ask. It's the same plane going back and forth so more susceptible to delays than others like Simrik that were using two Beechcraft planes that were half the size of Buddha Air's. (This also means that you can arrive at the airport see your plane but if it's an hour later you have to wait for it to go to Kathmandu and back before it's your turn.) Sweets for takeoff water in-flight which was nice - served in a 20 minute window. Most importantly it felt safe - the cabin attendants were attentive to this. It's expensive as the price is fixed for all airlines on the route but rescheduling is free of charge depending on availability (even multiple times). The Himalayas are the in-flight entertainment. Stunning.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","2.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive Drake","United Kingdom","2015-02-11","LHR-Zurich. The trip got off to a good start as the North lounge was not to busy and this made the whole experience relaxing rather than an endurance test - which it is when it is busy. Had a nice early light lunch. The aircraft was a new A321. I like this plane. It was rammed end to end. The plane had the new Club Europe seats and it reminded me how well BA seem to be in missing the opportunity to develop a product that could be really high in quality - but isn't. Unless you are seated in row ""1"" - the leg room is appalling and the same as economy. As with the old C.E. seat - the centre seat between 3 seats - is a table. Quite why this is logical escapes me - because it seems to imply that if it suits BA they will at a whim seat three passengers and not two. This was a grand opportunity to stand out from the competition and clearly establish a comfortable - wide C.E. seat. At the same time justify the higher pricing. Its no wonder BA have very few - if any - Travel Industry awards in the services they provide. So frustrating. I had another light lunch and a couple of Gin and Tonics which was nice. The FAs were great. Flight left a few minutes late but we whizzed over to Zurich in 80 minutes which was great. The World's favourite airline? Try ""The Worlds most frustrating airline!""","","","Business Class","","4.0","1.0","4.0","4.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Campbell","United Kingdom","2015-02-11","I flew club world from JHB to LHR on 21/01 on the 747. The flight experience overall was a good one. Sitting on the upper deck of 747 is definitely a must as its a fair bit quieter than the main deck. The check in was a breeze and the staff at the desk were very friendly especially considering I was travelling with loads of luggage bicycle etc. I didn't use the lounge as I know the one in JNB is not very good. The boarding took place on time and we were offered pre takeoff drinks soon after seating. Take off was a bit delayed but smooth non the less. The food leaves a lot to be desired on BA I had the Salmon main course which was very bland. The up side the champagne was perfectly chilled and the desert was yummy. The seat configuration is not the best as you are facing your neighbour. The seat in the lounging position is very comfy but is a bit narrow for sleeping it's also a bit short for taller individuals such as myself. Arrival at T5 was very smooth as I used the fast track lane from landing to climbing in the taxi was less than 30 min. I would definitely fly BA again but they do need to look into the quality of food and the seat configurations for future upgrades.","","","Business Class","","8.0","3.0","5.0","2.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","V Pervaaz","United States","2015-02-11","I have been a loyal customer for the last 10 years and have progressively seen the service cleanliness and interest in client satisfaction decline. I just came back from a NYC-LHR-Dubai trip and will not fly BA again. Several reasons: my seat in Business Class was noticeably filthy - crumbs on the seat and hair on my pillow. When I told the attendant she just fluffed the pillow and walked away. I was hounded for not filling out the breakfast form in 5 minutes (the plane had not even taken off) and told that ""I would not get breakfast"". I was served raw chicken and when I expressed interest in another dish was told that all the other passengers had eaten and that there were no more dishes on the plane? The dish was taken away but no follow up or apologies - not even an extra bag of nuts to ensure that I was not hungry for the 7.5 hr flight. Perhaps the most disturbing part of traveling with BA is that the staff are unapologetically arrogant disinterested and unapproachable and any response is as if they are doing you a favor. As a customer paying nearly 10000 USD for a round trip ticket I shouldn't be afraid to speak to staff and highlight a dirty seat or food that is not cooked. The seats on two of the legs were broken and my screen did not work on three of the legs. There are plenty of other first class carriers out there that I will now become a customer of.","","","Business Class","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Gents","Netherlands","2015-02-11","Flew AMS-LHR-JFK return 26th Dec - 31st Dec. AMS-LHR-AMS on A321 the first thing you notice is the cabin interior. Although clearly an older bird the new interior has a very comfortable and warm feel to it - yet also modern. Nice and comfy leather seats leg room just sufficient for flight under say 2 hours. Service is as expected a quick drink and some nuts (though a sandwich would be nice on a mid-morning flight). They are clearly matching their product with the competition on this route as free newspapers where available upon boarding contrary to the intercontinental stretch. LHR-JFK-LHR on B744 totally different experience. Transferring through T5 at LHR easy enough although I got the feeling they like to control the passenger flow to the max - but hey this is the UK after all. Also BA advertise T5 as like it's one building - not the case. All this was acceptable until we found out we were being directed to a bus gate. They actually board a fully booked B744 through busses with one stairway and door available for the entire plane. Given all the 788's completely cold and dark occupying the airbridges I felt this was totally unnecessary. Turned out to be a very dated 744 with mostly Club World and First seats as the economy plus and economy consisted of only 2 cabin sections together rest of the plane premium product. How to lose your premium clientele at warp speed. Prime example! Service on board was nice enough food pretty ok and plenty of drinks to choose from. Seats dated and sometimes broken - my adjustable headrest would adjust only to slide back down slowly same problem on both sectors. IFE well just bring your own tablet. So dated it's just not worth switching on. The cabin crew made the difference though on all sectors they were welcoming friendly yet professional and very helpful. Arriving early morning from JFK of course we parked at a hard stand. Waited our turn for 20+ minutes in a non ventilated cabin to get in the bus with only one exit in use. BA this is not acceptable. Disembarking a commuter plane up to 100 pax with buses well ok. But a fully loaded 744? Come on.","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Harper","United Kingdom","2015-02-11","Out from LHR to JNB on 14th Jan flight BA55 check in poor as we were e-tickets had nothing but passports and destination never had a problem before but was more like a quiz at a pub. Also advised that we would have to pick up our luggage at JNB and check in again at JNB for MUB so we wasted time looking for luggage which was being transferred. We have never liked the premium economy seats on BA but connections in JNB made it necessary to travel BA. Seats have plenty of knee room and general space is good but are far to hard after a couple of hours my backside begins to suffer. Crew were good. As far as airline food goes it was reasonable. Return on BA56 on 29th Jan same problems on seats also toilet nearest to our seats was out of order and without treading on people you have to walk to the end of the aircraft for an alternative also when sitting in premium economy it is not possible to see toilet lights as all are behind you. When possible will always try to use Virgin Atlantic.","","","Premium Economy","","6.0","2.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Wilson","United Kingdom","2015-02-11","Flew from LHR to CAI new years day business class - was absolutely superb. Cabin staff were attentive and helpful flight was on time cabin spotless food excellent seats comfortable. My return flight economy again good helpful attendants food was fine seats appropriate and clean. Even though the flight was at a time very high winds were present in UK the landing was skilfully executed and for me as a nervous flyer really I could not have asked for two better flights. I obtained online excellent prices for both flight prices relatively last minute too! No hesitation in flying BA at anytime.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Kroum","Germany","2015-02-11","LHR-LAX-LHR Economy. Both legs on lower deck of the A380 professional yet friendly service plenty of drink runs between meal services. Seat comfort superior to LH and AF380s. Travelled with an elderly passenger attentive gate staff allowed us to pre-board on both flights. Both flights arrived ahead of schedule. So far best transatlantic experience on an A380.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Guy","Australia","2015-02-11","Sydney to Singapore return late Jan/early Feb 2015. The economy seats were relatively comfortable but could be a bit softer. The away leg (BA16) was quite good except for the meal which was barely edible. The flight back had a much improved meal but the entertainment system had repeated issues and had to be restarted about 4 times. Another problem with the return leg (BA15) is that if you get on the plane in Singapore and not in London by the time online check-in is open for you there are almost no seats to choose from. I wanted a window seat and had not a single window to choose from at the moment the online check-in opened for me. Service on both flights was good. I was feeling a bit dehydrated and asked for plenty of water on the return flight and had no problems at all. All the staff was nice and accommodating.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Simpson","Australia","2015-02-06","My wife and I flew business class LHR-HKG 23/1/15 on a 777-200 seats 11 E&F. Check-in was ok once it got started this took several minutes as the woman at the counter was chatting with 2 friends. The lounge was good overall if a bit crowded and over heated. There was snack type offerings until 6.30pm when hot food was supplied This was very well cooked and presented the Thai green curry was excellent so compliments to the chef. Boarding was on time and efficient unlike our previous BA experience at HKG. We found the middle seats on this plane a bit cramped but comfortable for sleeping. The inflight food was very good I had a chicken and rice dish my wife had braised beef which she says was excellent I do think dessert and cheese should be offered. Unlike our last BA flight 5 weeks ago the crew on this flight were excellent friendly and attentive. The IFE selection is fair but the screen is square and is small compared to that on the A380 (and very small compared to CX). Thanks to the FA's we had a very enjoyable trip. We would fly BA again but only if the price was very competitive the staffing inconsistencies worry me some what this is really a management issue and should be addressed if it were the BA brand would be more competitive.","","","Business Class","","6.0","3.0","5.0","4.0","2.0","","","2.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Carter","United Kingdom","2015-01-28","LGW-ACF-LGW (Club Europe) On both flights we had very good cabin staff infact the purser was the same on both flights and he was very efficient and very friendly as were both stewardesses. The food was very good too lovely and hot large portions of chicken/beef tasty liked the choices given so we were very happy. The new seat configuration on the Airbus we did not like we were in row 8 then 6 and they were fine but I'd not like to be in the first row right by the door and noticeably colder (stood right by the row queuing for the loo) and there is no bulkhead any more so it's a very small open space between the first row of seats the loo and the galley! I'm only 5 ft 2 tall and very slim build and I found the loo cramped looking around I couldn't see how 1/3 of the passengers would fit in it and I don't mean they were all way overweight it is very small and slanting roof. A tall and big built person would not be happy! I gave inflight entertainment 1 as obviously they don't exist on short haul flights. The seats were far too upright and therefore uncomfortable you could only recline them a bit or otherwise the poor person behind you wouldn't have had any space and I kept sliding forward on mine. The leg rest has gone too so I had nothing to stop me moving forward and the space between rows felt a lot reduced.","","","Business Class","","9.0","3.0","5.0","5.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Daniel MacDonald","United Kingdom","2015-01-28","Miami to Heathrow on 23rd January 2015. Very old 747 with old style interior in economy. A real disappointment after a series of long haul flights in the new cabin. This really needs replaced. Anyone who has not flown with BA before would leave with a terrible impression. Seats worn cramped and many falling apart with outdated IFE. Food and drinks service usual good standard though. Please BA get rid of this old interior once and for all. It really lets your airline down and does nothing for the passenger experience.","","","Economy","","5.0","2.0","4.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Ellis","United Kingdom","2015-01-28","We travelled BA in Business class LHR to Vegas before Xmas and returned to LHR from San Diego in January. Business Class travel is a rare treat for us and I can't understand why BA persevere with this unique forwards/backwards facing seating layout. To sit for 11 hours face to face with a stranger is awful as is the lack of space created by the curved partition between the seats. The cabin crew were great food was below average and the inflight entertainment system abysmal: poor choice and terrible picture quality. Outbound we were upstairs on a 747 there were two attendants assisting only 16 passengers and they did a good job and kept the two toilets clean. Given these circumstances this flight experience should have been fantastic. However given the negatives detailed above I would classify it as just about average. We returned on a 777 and my negative feelings are sadly the same other than we were stuck on the plane for 40 mins on landing awaiting buses to disembark.","","","Business Class","","5.0","3.0","4.0","3.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Gerwin","United States","2015-01-28","Flew Business Class DEN-LHR-AUH-MCT-LHR-DEN. Flight crew excellent as always. Food was pretty decent for airplane food. Seat was comfortable and certainly better than sitting in the back of the plane. However we think this configuration is a failed experiment by BA. Eight seats across is too many for Business Class. The seats were too narrow. The backward facing seats are disconcerting for two reasons: If you are traveling with a spouse or friend and neither likes to face backwards you can't sit together. Secondly when the divider is down you stare at a stranger 15 inches away. Hope BA reverts to the old style one day.","","","Business Class","","7.0","4.0","5.0","5.0","5.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Pascale","United States","2015-01-28","Flew back from Milan LIN on Jan 4th. Because of ""mist"" (the pilot's actual characterization) most flights that morning had been delayed/canceled in/out of LHR. No delay info given at check-in nor at gate. Upon boarding the captain informed us that because of ""mist"" we were being held on the ground for 2 hours. My connecting flight to SFO was 2.5 hrs after landing in LHR. Flight attendant assured me most flights were being delayed therefore mine to SFO most likely too. Upon landing in LHR a sea of canceled/delayed lost souls. I was immediately told I was forced to miss my connection because my flight to SFO was on time. I was forced to join the longest line I've ever seen for rebooking. It never moved. We were told another set of rebooking desks were available upstairs ""and faster"". Crossing the border control took just as long. Upstairs it took me 5 hours just to get closer to the desks but still at least a couple hours away. I finally managed to join the free wifi and call BA's office to get rebooked online. I was rebooked on a flight from SFO to LHR. The wrong way around. When I pointed out the obvious the agent told me there was a ""computer glitch"" and promised to call me back. She finally called me back and got rebooked on AA flights to JFK and to SFO from there. The next morning at the AA check in they could not check me in on the JFK-SFO because of ""issues with the BA ticket"". It took 90 minutes and multiple interactions with 3 different desks to get it solved. I nearly missed the flight to JFK too. My suitcase was never loaded on that flight and I didn't get it at JFK. It took me 5 days to get my suitcase back. I will never fly British Airways again.","","","Economy","","1.0","3.0","3.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Clark","United Kingdom","2015-01-28","Flew LHR-MIA in WT+. Seats 13E and 13F on 747. It was very comfortable for a day flight and after a light meal I managed to get around 5 hours of sleep. Recline is good and leg room ok for a person of my height 5ft 10in. Food was ok and would have liked to eat my partners sticky toffee pudding because mine went down too well! We were off the plane first at MIA before First and club which was rather nifty. Good experience.","","","Premium Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Charles Green","United Kingdom","2015-01-28","Return flight from LHR T5 to Washington Dulles (IAD) in Club World. Check in was fine even if the layout of the T5 check-in area isn't the most intuitive. Security was efficient. However the BA lounge was overcrowded and noisy with minimal service and only basic comforts. Outbound flight on the A380. Boarding was rather chaotic due to the gate area being too small for such a large passenger compliment but the flight did push back on-time. The Club World cabin on the upper deck could best be described as grey and functional. It was reasonably clean if not spotless but despite being a relatively new aircraft it did feel slightly shabby already. The Club World seat which was forward facing and on the aisle was comfortable enough. The entertainment screen was rather small and the choice of movies wasn't terribly extensive but everything apart from the in-seat USB power socket was working. The general layout of the cabin was terrible. Not only do window seat and middle row passengers have to step over the legs of aisle seat passengers to get to and from their seats but when the privacy screen between seats is lowered for take-off landing and during meal services you find yourself staring rather disconcertingly close up into your neighbours face. It makes everything feel cramped and cheap. Meals were fine and the crew were polite and efficient. Overall I'd rate the outbound experience as 'Okay' for a business class flight. Return flight experience was far from okay. My flight departing IAD at 10.20 pm was cancelled 6 hours prior to departure due to mechanical issues. Told that there were no Club World seats on the earlier flight out of IAD that night which I could just about make at a push and I would have to fly back in Economy. When I asked about the BA flight from Baltimore (BWI) an hour later I was told that yes there were Club World seats available that evening so I asked to be rebooked onto that flight instead. Arriving at BWI check-in I was informed that unfortunately there actually weren't any Club World seats available and I would have to fly back in World Traveller Plus. The flight from BWI to LHR T5 was on a rather old 767. The cabin interior was dated shabby and cramped with minimal overhead luggage storage. World Traveller Plus seats were cramped and uncomfortable with tiny entertainment screens. In-flight food was bland. The crew were efficient but not terribly friendly. Flight left and arrived on time. As a UK passport holder Immigration at T5 was quick. Baggage reclaim took longer but bags arrived within five minutes of reaching the baggage hall.","","","Business Class","","2.0","3.0","3.0","3.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Bacallado","Spain","2015-01-28","MAD-LHR-JED club world 777-200. The overall product still good but need some update on aircraft and seat desing. Sometimes the window seat can fell a bit narrow with no extra space for your personals. On the other hand good service fast connection at LHR great lounge FA nice and attentive. IFE good choice of movies nice food (not great). Will fly them again.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tracy Elliott","Australia","2015-01-28","Flew SYD-SIN-SYD and all in all can't complain. Service was excellent food excellent large wine choice. Seats weren't much different to other Business class seats we have experienced although I would suggest that couples don't choose window seats as they need to actually stand up and walk around to speak to their partner. Seats in centre are adjoining with a sliding screen between. Qantas first class lounge in Sydney was fantastic with full restaurant service. Singapore lounge very comfortable with plenty of seats. Would definitely fly BA again.","","","First Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","J Suvorova","Russian Federation","2015-07-23","I was supposed to have a flight from Varna to Moscow departing at 17.20. When I arrived to the airport 2 hrs in advance I could not find my flight in the list. On information desk they said tha my flight was rescheduled from 17.20 to 20.35. There was no sign of delay on the schedule screen and at 14.00 there were no notices about the delay on the company's site - it appeared much later. The contact center could not comment the delay and sent to the company's representative in Varna Airport. In the airport they could not provide any information either. Later on we discovered that due to the low volume of passengers our flight was combined with the flight going from Tel-Aviv to Varna via Burgas (which of course, the company was aware of much in advance). No services were forseen for the passengers in delay. A lot of passengers were with small babies and with connecting flights to other destinations from Moscow. There were at least two options for such passengers to depart earlier with other companies but Bulgaria Air refused to change tickets saying that the flights were fully booked and there were no tickets (while there were tickets available on the sites of these companies). After a 1.5 hours of battle with Bulgaria Air representative, they agreed to provide water and a sandwich. But they provided no sitting places for the passengers and no check-in till 18.35. So that the passengers had to organize on their own at least to safeguard the luggage (so that single moms and other travellers could go to bathroom or caffeteria without bags). Just some time before 20.35 they re-scheduled the flight again - till 21.00. But at 21.00 the only airplane in the airport departed for Minsk (not for Moscow) leaving small kids and their families on the ground on their feet for over 5 hrs by that time. As a matter of fact the company organized additional juice and water distribution to passengers - this was instead of hot meals and hotels which the company refused to provide. At 21.00 there was a notice on Bulgaria Air official site that the flight had departed at 20.35. The company representative appeared at 21.15 - after the passenger riot explaining that the plane would land from Tel-Avive at 21.10 and depart from Burgas at 21.30 and assured that it would depart for Moscow at 22.20 (which does not seem to be feasible). Still waiting for resolution.","","Solo Leisure","Economy","Varna to Moscow","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Clark","United Kingdom","2015-01-28","Flew MIA-LHR in First. Seats 5a and 5k. This was my first time in BA first and I was really impressed. From the moment my boyfriend and I walked up to check in to the moment we left the plane we were very well looked after. The food was nice and particularly enjoyed the ""buddy dining"". My gooseberry crumble went down well. I got around 2 hours sleep as the jet stream and storm that was hitting the North Eastern U.S made our flight very bumpy but also super fast. Flying time being little over 7 hours 20 mins. I must mention the cabin crew who were very helpful and professional. We bought the seats in the sale and it was money well spent.","","","First Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Georgi Senkishev","France","2015-06-14","Very happy with the flights (round trip). Smiling cabin crew with traditional Bulgarian hospitality. Good food for a short trip, very comfortable leather seats. With a 2-2 seat configuration it was better as there was more space individually and for once not two halfs of two different windows like on an Airbus but a window for every passenger. On the return the A319 was very clean and mostly new with more female flight attendants than the inbound flight, just one minor problem, please clean the magazine pouches - there was gum on them. Excellent.","Embraer E-190","Solo Leisure","Economy","Paris to Sofia","10.0","5.0","5.0","5.0","3.0","5.0","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Georgi Senkishev","France","2015-06-13","Very happy result of the flights (round trip), very smiley cabin crew with traditional Bulgarian hospitality and good food. For a short trip it was very comfortable, leather seats, with a 2-2 seat configuration it was better as there was more space individually and for once not two halfs of two different windows like on an Airbus but a window for every passenger having that kind of seat. On the return the A319 was very clean and mostly new with more female flight attendants than the inbound flight, very cool as well just one minor problem, please clean the magazine pouches. There was gum on the Airbus in them. ","Embraer E-190","Solo Leisure","Economy","Paris to Sofia","10.0","5.0","5.0","5.0","3.0","5.0","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Paul Seabourne","United Kingdom","2015-05-28","Have used the internal flight Sofia to Burgas a number of times over the last three years. Last trip was three weeks ago. Fantastic value for money. I find its the best transport mode for connecting the Capital to the Black Sea.","","","Economy","","9.0","0.0","0.0","3.0","0.0","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Christopher Cotton","United Kingdom","2015-05-20","SOF-LHR Return. First and last time travelling on Bulgarian Air. Staff on both legs rude but especially so on the return. Boarding was chaos. It was not boarded by number everyone just pushed forward. Legroom is crazy luckily we had exits out and bulk head on the way back. Sat at the front I could see what was happening in the galley area and out of 5 staff only 2 did anything the rest sat talking at the front. The meal was a bread roll with 1 slice of cheese and 1 tiny slice of rolled chicken same on both legs. On both flights we were delayed an hour. To sum up poor on all accounts and we avoid them in the future.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Georgios Vrontos","Greece","2015-04-05","SOF-ATH on E190 even though the plane was delivered in 2012 looks older. The head rests do not have paper cover; on seats you will find a bottle of water. During the 1 hour flight they offered sandwich refreshments or wine and coffee / tea with a bar of chocolate. Staff was professionals. Flight was on time actually 10 minutes early because boarding was completed with 100% load factor. Great ticket cost (compare to competitors) and worth flying with them.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","A Karunaharamoorthy","Germany","2015-04-04","I flew from Berlin Tegel (TXL) to Sofia (SOF) and return (A320 and A319 respectively). Water bottles were put on the seat before take-off. The service included a small sandwich (nothing fancy but the taste was ok) a piece of chocolate tea/coffee and a soft drink beer or vine. The staff was quite friendly and I felt welcomed on board. Both flights had a delay of around 15 minutes which is perfectly normal. The only drawback was that both planes were old and the seats rather worn. But overall I had a pleasant experience and will fly with Bulgaria Air again.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Miguel Riaño","Spain","2015-03-20","Flew Madrid - Sofia on an Embraer 190 and Sofia - Madrid on an Airbus A319. Excellent value for money. Both flights were on time and landed before scheduled time of arrival. Free piece of checked baggage and nice services inflight: sandwich chocolate water and two rounds of free drinks (coke coffee milk tea beer wine). It would be nice to have some entertainment on board but it is a minor problem. Will repeat if I come back to Bulgaria.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Peter Anthony","Canada","2015-01-14","I flew on 20 December 2014 on Bulgaria Air from Vienna to Sofia. Given other reviews about this airline I was concerned about flying BG Air at first and was in the end decently surprised about the flight - My flight was operated by an Airbus A319. The flight attendants were extremely kind and helpful yet spoke below average English. The food on board consisted of an extremely tasty sandwich accompanied by a chocolate as Dessert which was also tasty. Two rounds of drinks were served on this flight. The flight was full and uneventful. The aircraft required better cleaning. Overall I'd fly Bulgaria Air again but they really need to improve their services on board as well as other minor products despite their cheap airfares.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Gabriel Ivanov","United Kingdom","2014-12-10","Not really pleased. I usually travel from Sofia to London Heathrow and back. The delays are usual. Complete lack of entertainment. There is lack of space too.","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","3.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Valeri Velkov","Switzerland","2014-12-01","I fly 2-3 times a year ZRH-SOF-VAR. There is always delays and as a rule last-minute changed schedule causing 4-8 hours unplanned/unexpected delay. I have logged an official complaint with the company and with national authorities but all in vain. I'll try not to use this company anymore. There are at least two other alternatives for the same flight if this is how it is going to be in the future.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","John Mar","Greece","2014-11-25","Fly often from SOF-ATH and opposite and I am really satisfy with BG air. They have new modern airplanes friendly staff very good prices comparing to other companies that make the same route passable menu and they are really punctual even arriving before expecting time. For short distances is totally worth flying.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","T Naydenov","United Arab Emirates","2014-10-31","Flew Sofia - Rome London - Sofia and Frankfurt - Sofia. Airline has greatly improved - aircraft are new clean and with pleasant ambience. Staff were always very professional polite and extremely pleasant - at the same time not too polite. Food is ok - nothing special but not different than many other even 4-star airlines on short- haul. Flights were always on time. Only improvement potential is larger legroom - can be a bit tight for taller people on a 2-hour flight.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Little","United Kingdom","2015-01-26","Los Angeles (LAX) to London (LHR) in Club World. January 2015. Have not flown out of the Tom Bradley International Terminal at LAX for years but it's now much improved. Check in and bag drop a breeze as was security and in the oneworld lounge in minutes. Good choice of food and drinks and plenty of space. Short-ish walk to the gate good welcome on board and drinks served quickly. Couldn't fault any aspect of the experience and we took off and landed on time and managed a good five hours sleep out of the ten hours duration. Love the Arrivals Lounge at LHR. A civilising shower and 2nd breakfast sets you up for the day.","","","Business Class","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Niall Farnan","United Kingdom","2015-01-26","Took a return trip to Dublin over Christmas and found BA to be extremely disappointing. My principal complaint is the dirt - the seats and floor area looked as if they had not been cleaned for many flights. Also at 5'8"" I am not that tall but still found the seats cramped and uncomfortable.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","R Girard","France","2014-10-05","I have flown from Paris CDG to Sofia with an Embraer 190. Nice staff serving excellent food. Nevertheless the legroom in the first business row is quite bad.","","","Business Class","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Gene Burns","United States","2014-07-29","LHR to SOF Airbus 320. Good fare staff friendly on-time flight. Nice that there's a bottle of water at your seat and you later receive a free sandwich. But the worse leg room I've ever encountered on a plane. I'm 6 ft (183cm) and the metal bar of the spring-loaded seat pocket jammed uncomfortably into my knee cap.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Katrine Bonde","Denmark","2014-07-17","I flew with them from Copenhagen to Burgas and return and were not very pleased with the flight. The first flight was delayed 40 minutes but then nothing happened I waited there for 3 hours and the only information we got was that they were doing a security check 3 hours is a long time to be in a gate with nothing to eat and no information at all. When we finally got on board the plane was very old. When we were about to land the stewardess told me to switch off my phone - which I did but then I looked behind and she was sitting on her iPhone. On the return flight we were 40 minutes delayed again with no information again and the staff was not very friendly. I would not recommend this to anyone.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Wallace","United Kingdom","2015-01-26","Travelled Business A380 LHR-HK and returned on 777 BKK-LHR. Found T5 lounge great as usual seats were fine slept ok in the cabin. Food onboard was tasty and cabin crew professional but friendly. Wash bag was poor for Business but hey it's not a deal braker. IFE was ok touchscreen on both flights.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Davison","United Kingdom","2015-01-26","NCL-LHR-NCL. First flight to LHR was great with an informative Captain and friendly efficient staff on a refurbished A320. Cabin is really smart. Arrived into LHR early which is a pleasant change despite the enforced 'stacking' that happens to flights landing at Heathrow. Return flight was great too due to the Captain and crew great service on a full flight however the A319 cabin was the old type and boy did it show! Overall a good experience with BA.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Derek Bavaird","United Kingdom","2015-01-26","My wife and I flew to Barbados late November I had pre booked seats online to and fro but on both occasions the seats were already occupied when we boarded the flight attendants attitude towards this matter on the return journey was at best rude unhelpful and indifferent. Asking for a drink was a complete siege after 2 hours into the flight they claim that they had run out of galley drink supplies. On our return trying to obtain a refund for the pre booked seats proved difficult. Overall B.A. has got to rank as one of the worst airlines to travel with staff with generally poor and indifferent attitudes penny pinching which is bordering on mean and poor legroom. Sad to say this B.A but Emirates and other airlines put our national airline to absolute shame.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","G Payne","United States","2014-07-12","Flight 461 - July 10 2014 SOF-AMS Business Class. Very nice 2.5 hour flight. Flight attendant was very good and the breakfast was hot and tasty. I would definitely rate this far superior to the business class I fly in the USA.","","","Business Class","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","A Dzhigarov","Switzerland","2014-04-27","ZRH-SOF. No delays quite interesting flight magazine charming attendants. Overall really pleasant 2 hours flight.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Dimitre Trendafilov","Bulgaria","2014-02-05","FB491 (Sofia to Zurich) Feb 4th 2014. They changed the schedule for a 7.30am flight to 11am the night before the flight. Note that this was a permanent schedule change - not a one off delay due to something unexpected. No notice was sent out to notify passengers of this change. I had to wake up at 3am to get to Sofia Airport just to find out that I have to wait 4 hours. The airline staff at the airport were rude and offered no assistance - 'just go there and wait'. In addition the food on the flight was quite bad - they only offer sandwiches which are so pre-processed that they look as if they can last for months without getting spoiled. Very poor service.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","H Trang","Vietnam","2014-01-28","Flew from Sofia to Rome. Very rude crew staff. No one smiled. When the plane was landing one of the flight attendants came up to ask me to close the table (I was sleeping so I didn't hear the announcement). I did what she told me then asked her to take my glass of water. She told me to keep it and just walked away before I could open my mouth to protest.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","G Constantine","United States","2013-12-10","Excellent experience AMS-SOF-AMS in summer 2013. On time clean aircraft. Cabin crew was not excessively polite yet punctual and efficient. Appreciated newspapers and small sandwich kit.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Tonge","United Kingdom","2015-01-23","Flew BKK-LHR was fearing the worst having read the reviews on here regarding the aisle seats where people have to step over you to get out. Relieved to say this didn't cause me any problems and I wasn't disturbed. Found the seat to be comfortable in both the upright and flat bed positions. Service from the cabin crew was adequately good. Food average. Entertainment system average.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","C Rick","Singapore","2013-09-24","Sofia to LHR friendly cabin crew sandwich and beer on board. Reached destination on-time. Good airlines deserve at least 3 Star rating better than many 3 Star airlines.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Stef Heathcote","United Kingdom","2013-09-13","This airline lacks basic customer services and fails to apply the same procedures across its offices - in our travel we were allowed to take 3 bags with one being heavier than 23kg on the way to Bulgaria but not on the way back. We have two small children and we travel usually with less number of bags as it makes things easier. The airlines have been very understanding and never had problems with travelling with one suitcase for all four for example. We had an awful episode at the airport and we found the airline being bureaucratic and unhelpful. We had seats problems both ways - a seat in front of us was broken which resulted in the lady in front almost laying on my daughters lap and I sat on a broken seat on the way back. We wouldn't recommend Bulgaria Air services.","","","Economy","","1.0","2.0","3.0","3.0","0.0","","","2.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","C Garratt","Spain","2013-07-24","SOF-CDG. Spotless E190 aircraft. I find its 2x2 layout very comfortable with leather seats. Departure slightly late but arrival on time. A sandwich for breakfast and a drink which is pretty standard nowadays. I would say it is 3-star standard.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ferguson","Singapore","2015-01-23","LHR-SIN on A380. First Class Seat 1K. Crew unprofessional most of the time forgot seat 1K existed with no welcome drink until 15 mins had passed no water top up until I asked (3 times) forgot wine match with first course and everything handed out with ""ok?"" as a comment. New tasting menu was very good. Had a flight in business with CX a few days later and the food quality crew and overall service was another league - far outshone BA. The BA First product is a waste of money and crew need a re-train.","","","First Class","","2.0","2.0","1.0","4.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jack Whiteley","United Kingdom","2015-01-23","London Gatwick to Mauritius 27th December return 7th January. 777 Aircraft economy class. I never travel economy class so it was a bit of an eye opener particularly on a 12 hour flight. The seats are far too close together and quite uncomfortable. In the middle seat the drop down tray was broken. When the passenger in front put his seat back I couldn't use the tray and when I asked the stewardess to ask him to put it forward a bit she just shrugged and said nothing. Poor unfriendly service and absolute rubbish food. BA are miles behind the Far and Middle East airlines and still charging more. I have no idea why people use them.","","","Economy","","3.0","1.0","2.0","2.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Brennan","United Kingdom","2015-01-23","Bangkok to London Heathrow. 8 Sep 2014. On this flight British Airways stinted on everything. I don't mind a frugal airline as long as the fare is cheap. British Airways is not cheap. As soon as we were in the air the temperature plummeted. Everyone had their airline blankets over them. There were not enough stewards/stewardesses. Forty minutes before the welcome on board drink - and no small snack not even a small packet of nuts. Seatback TV did not work in the section I was on and the man next to me had to move to another seat. The seatbacks should be checked before the flight. However eventually they did work. A small number of films TV shows I have never heard of and no games option. First meal very frugal second meal no salad and no bread roll. And creamers! Even for tea! Whatever the quality of the meal serving creamers cancels out any pretence of quality. Snacks we had to wait and when they were available there was a limited amount. British Airways even ran out of beer! BA hasa system of paying to book a certain seat they don't miss a trick! I resent having to pay to book a certain seat. The flight was expensive but it had a good time slot and no stopover. Never again.","","","Economy","","2.0","4.0","4.0","1.0","1.0","","","2.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Robert Gatt","United Kingdom","2013-06-21","I've flown Bulgaria Air several times from Scotland ie Glasgow and Aberdeen and the punctuality has been spot on every time 20kg allowance you don't get charged for putting your luggage in the hold all in all very good service. My wife and I will be flying to Bourgas on 24th June from Glasgow so looking forward to the flight again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","E Atanassov","Singapore","2013-06-02","Flight SOF to VAR (economy) - have not used Bulgaria Air in few years but I needed one way domestic flight hence they were the only option. Flight left on time landed earlier. Check in was great free WiFi at the airport (different area for domestic flights) security was fast. Once at Varna (terminal needs upgrade but was told there is new one next to it that would be open in 2013) the baggage came fast and no issues. Overall very happy with the quick flight and will use again.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","B Assenova","Austria","2013-06-02","Varna-Sofia FB0980 4 May 2013. Very bad experience! A huge delay - more than 8 hrs. No information no compensation no apology. Rather rude behaviour of local agent of FB office at Varna airport. Poor service on board.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Rogers","Ireland","2015-01-23","BA191 19th Jan London Heathrow to Austin. Legroom in economy is too small. I'm 6'2"" and just don't fit. On a long haul flight recently I sat with my knees sticking out into the aisle and adjacent seat space for 10 hours.","","","Economy","","4.0","2.0","3.0","2.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tony Vanovitch","United Kingdom","2015-01-23","I returned from JFK last Friday morning reasonable flight although delayed for an hour and a half. Main meal was okay but the breakfast was appalling a stale croissant with some jam. I paid good money for this flight. Really disappointed quality is slipping away.","","","Economy","","4.0","2.0","2.0","1.0","2.0","","","3.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","A Bland","United Kingdom","2013-05-16","SOF-LHR on A319. Flight on-time sandwiches good (and had separate vegetarian option) choice and quality of drinks good and staff polite and efficient. No complaints at all and would definitely fly with Bulgaria Air again.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","J Tydeman","United Kingdom","2013-05-06","Heathrow to Sofia. A very crowded flight but good staff if not overly friendly. More or less on time. Good drink service and food okay. I think Air Bulgaria need more flights at Heathrow though as this was rammed. Newspapers circulated but no English ones on a flight out of London? Another dislike is the setbacks had very narrow rigid space for storing stuff meaning you were limited to one or two magazines but no space for water books etc.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","3.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Emiliano Morchi","Italy","2012-11-01","MXP-SOF-MXP. Outbound flight with BAe 146 not very new but still ok. Compared to other aircraft's of the same model the legroom was very good and the seats more comfortable. Crew not very talkative but professional. On the way back brand new EMB-190: very nice plane but with smaller legroom compared to LOT and Air Dolomiti that use the same aircraft. Much friendlier crew. The food was correct and consisted of a sandwich and a small bar of chocolate which is ok for a 2 hrs flight. Upon boarding offered a bottle of water. On both ways smooth boarding. In general it was relaxing travel and the price was acceptable 200 EUR with a late booking.","","","Economy","","9.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Alexander Kraev","Switzerland","2012-07-25","ZRH-SOF with a brand new Embraer E190. Quick boarding and flight was on time. Cabin crew was friendly. Served light lunch consisting of a sandwich drinks and complimentary chocolate. Smooth flight and landing in Sofia. Ultimately worth the 250 CHF ticket price recommended airline.","","","Economy","","9.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","P Bedson","United Kingdom","2012-04-29","Legroom in economy on the (almost new) Airbus 319 is terrible unless you are really short - I didn't think they made planes with such a tight configuration any more. FA are completely hit and miss. Wine ""service"" is non-existent. Pretty dreadful really.","","","Economy","","3.0","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","J De Schepper","Belgium","2012-04-21","Two return flights on Brussels-Sofia route. One on a clean A319 the other Embraer 190. Staff friendly and helpful good selection of drinks onboard. Sandwiches were not bad at all. If tall try to get an aisle seat next to the emergency exit in the middle of the plane. As another review mentioned online check-in is limited only to flights taking off from Sofia which is a lack in these times. All in all not a bad service and I'll fly again.","","","Economy","","8.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Boyan Dimitrov","Bulgaria","2012-04-17","Overall satisfied - very friendly and professional crew good onboard service. The only thing which can be pointed out as negative are the old British Aerospace plains which operate the internal flights - small and crowded. Recently have spotted the new Embraer 190 jets I am sure this will improve the overall quality of their fleet.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Clarke","Ireland","2015-01-21","DUB-LCY (BA 4467) got the flight on sale for a pretty good price. Great legroom on the E190 and comfortable seats quick and hassle free boarding. Service was a bit slow but included a drink and a snack (enough for such a short flight of an hour) with the option for more if so desired. Would recommend. LCY is going to be my airport of choice when going to London in future was sitting on the DLR 15 mins after landing and at my hotel 40 mins after disembarking and the trip on public transport was only £4.80 rather the excessive cost/time from other airports in the area.","","","Economy","","8.0","5.0","3.0","4.0","1.0","","","5.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Asen Dimitrov","Bulgaria","2012-03-07","BOJ-SOF-TXL-SOF-BOJ. Flights on time good staff not very good food but nice wine. Good value. All 4 flights were with BAE 146-200/300.","","","Economy","","9.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Plamen Veselinov","Bulgaria","2012-03-02","SOF-FRA-SOF. I Flew Bulgaria Air many times before but this was one of the best flights. The cabin crew was friendly and helpful. I heard they are waiting for 11 new embraer 190 to upgrade their fleet. Looking forward to fly with them again.","","","Economy","","9.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","J Kennard","United Kingdom","2012-02-25","Sofia-London Heathrow on A320. Accept no recline on last row (29) in economy but seats among the most uncomfortable I have been allocated as lumbar support was too firm and you felt it was pushing you out of the front of the seat. Cabin crew non-existent once snack service complete-remained at the back of the aircraft with the curtain closed for remainder of trip until 30/40 mins before landing. Made a 3 hour+ flight seem longer but at the end of the day it got us home.","","","Economy","","3.0","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Gregory Epps","Germany","2012-02-01","Just completed my 4th flight between Sofia and Frankfurt over a 6 month period. How pleasant it is to be sitting in a real business class seat 2 x 2 with room to spread and not having my notebook screen crushed by the seat in front with drinks before takeoff and charming crew. All flights without exception have been right on time operated with new A319s. I only wish they'd operate the route more frequently so I could use them both ways.","","","Business Class","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Ellis","United Kingdom","2015-01-21","CPT-JNB-LHR. Excellent SLOW lounge at CPT with outstanding food and 'loos with a view'. Reasonable flight to JNB although 737 pretty tatty. BA Galleries lounge at JNB not a patch on SLOW lounge. 2/2 layout on 747 upper deck felt superior to 2/3/2 on A380 outward flight particularly as less than 50% full. FAs pleasant and food service managed well. Food better than usual. IFE not as good as Emirates and screen inferior to Club World on A380. Flat- bed seats okay although narrow and hard.","","","Business Class","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Legard","United Kingdom","2015-01-21","Delhi to London in seat 2A 747 aircraft. Very little difference between First and Business in comfort terms and the food was disgusting. Poor choice of entertainment. Only good thing I can remember was a nice white Burgundy but it was probably served in economy too. Will stick to business class in future for the airport fast tracking and lounges.","","","First Class","","5.0","4.0","3.0","2.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tarazi Marwan","United Kingdom","2015-01-21","Flying from LGW to MCO on a 772. Compared to last year the cabin was clean. Wide variety of food and beverages. Quality was good. BA is far behind a lot of airlines in business class. The seat is small if you are over 6 feet tall. Staff ok. They don't go out of their way. It seems that they are just doing their job. You don't see them between meals. They need to step up their game. I don't think BA is a 4 star airline. I would only recommend because of direct flight.","","","Business Class","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","G Papadimitriou","Greece","2011-12-16","This airline uses the oldest planes I have ever flown. I use Bulgaria Air very often as I fly for business to Sofia from Athens and I have been disappointed several times. The cabin crew is ok but their cabins smell horrible. When there are less than 50 passengers for the route which is very often they bring in propeller aircraft's ATR-42 which almost double the time of the journey and offer much less cabin comfort. They change the departure time sometimes without any notification and as it may be up to 2 hours there is no refund of the paid money. For the quality of the meal and the seats I would absolutely agree with previous comments that it is unacceptable when the price paid is equal to this of Alitalia Lufthansa Air France etc.","","","Economy","","","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","J Vergaert","United Kingdom","2011-09-08","Sofia to Brussels Economy. Sofia Terminal 2 is new and empty check-in easy and friendly. Good price and only Euro 50 for an additional piece of luggage (up to 20 kilos). No delay friendly new and clean plane OK seats free drinks including beer and wine free food but this one is basic (tasteless sandwich and chemical waffle). So a good value as a whole. Problem is the small pitch you cannot even open your laptop to work.","","","Economy","","7.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Kostadin Cholakov","Netherlands","2011-08-25","Two return flights on Amsterdam-Sofia route. Both times on a new and clean A319. Staff generally friendly and helpful good selection of drinks onboard. The worst thing is the small seat pitch- only 29''. The A319 in two-class configuration has 144 seats with 3 additional rows in Economy Class. The sandwiches they serve consist of tasteless bread and cheese. For 10 months between the 2 flights the food remained unchanged. Ground service is slow and staff inefficient. Online check-in is limited only to flights taking off from Sofia and going to particular destinations.","","","Economy","","6.0","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","M Atanasova","Bulgaria","2011-07-25","Sofia-Varna-Sofia several times this summer. None of the flights were on time. Average delay of 2-3 hrs is rather usual thing than an exception. No compensation is offered. I would try to avoid them in the future.","","","Economy","","","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Chris Anderson","Australia","2011-07-17","Sofia-Varna-Sofia my first time flying with FB and for 85 Euro return wasn't expecting much but pleasantly surprised. Check in for both flights was fast and as I am 2m tall was offered an aisle seat without asking. Service on the 40 min flights was good considering drinks and a croissant offered and crew were friendly. BAE146 was old but clean and appeared well maintained no problem flying with them again. Seat pitch was ok no different to other short haul.","","","Economy","","9.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Salvo Lima","Switzerland","2011-07-12","ZRH-SOF. Flight on time good service onboard friendly staff. Aircraft a bit old. Good value for money.","","","Economy","","5.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","M Anderson","United Kingdom","2011-06-08","LGW-VAR Outgoing flight bumped twice before we even arrived at the airport then a technical failure so ended up flying at 2200 instead of 0830 - arrived 0400 with no public transport. Aircraft needed a good clean to fixtures and fittings cabin lights not working properly. Return flight very tatty and dirty lights again faulty. Seat pitch awful. Call centre staff in Sofia didn't do what we asked. Flight crew okay spoke English and Bulgarian. Quality of service that of Ryanair/Easyjet but full price tickets.","","","Economy","","1.0","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","A Kraev","Switzerland","2011-05-26","ZRH-SOF clean A319. Cabin staff friendly and food was quite nice given the duration of flight. Legroom a bit on the short side. Overall quite satisfied with the flight.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Herman","United Kingdom","2015-01-19","Recently completed a round-trip LGW-Barcelona. Flying out I was in economy a bit tight but service was very friendly. Only complaint would be that drinks took a long time to be served in fact by the time they reached the back it was well past an hour into the flight and long after the sandwiches had been handed out. A second drinks or coffee/tea service would have been appreciated. Flew Club Europe on inbound (Jan 7 13.40 flight) and although I'm not a seasoned business-class traveller I thought it was impeccable for the modest premium paid. 737 had the old layout so no complaints about seat comfort not sure if I'd say the same with the newer seating arrangement from what I've read on this forum. Crew member serving the club cabin could not have been better - everything was served with the most gracious of smiles and the mood in the cabin was relaxed but convivial. Food and drinks very good and appropriate for time of day and length of flight. Miro Lounge in Barcelona top-notch. Will definitely try to book Club in the future.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","M Lawrence","Israel","2011-05-24","TLV-SOF return A319. Good drinks service fairly friendly crew good info given by the captain in clear English. A nice unexpected bonus - I signed up for Bulgaria Air miles program (they don't partner with anyone else). The line to the check-in counters was huge in Sofia. They had (to my pleasant surprise) a check-in line for Frequent Flyer members not just Business.","","","Economy","","7.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Joerg Lehnert","Germany","2011-04-30","Berlin to Sofia in a slightly aging though clean BAE 146. As the plane was full seating space was a bit tight. Plane on time crew reasonably friendly. Onboard service included two big sandwiches and a small piece of cake. Beverages non alcoholic and alcoholic (beer or wine) and offered in large quantities. Newspapers available but only in Bulgarian language. Overall a good experience.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Dean","Australia","2015-01-19","London-Gatwick to Venice on 30 December 2014 everything went smoothly at check in no problems flight arrived safely. Info given during flight. No gluten free option given for snack during flight but got vegetarian option. Opted for a drink and own snack which I always have as stand by. Cabin crew seemed rushed but polite.","","","Economy","","6.0","3.0","3.0","1.0","1.0","","","2.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Hindle","United Kingdom","2015-01-19","Just back from a fantastic 2.5 week trip to Thailand flying to and from Bangkok with BA on 777 aircraft. I definitely would choose another airline next time. We flew out on 31st December 2014 and the crew were surly and inattentive. Asking for a drink seemed as if it was really putting them out. One of the crew swore when communicating with her colleague during the drinks service within ear shot of us. Outbound they run out of the the meal choice for both very small meals by the time they reached us so we had to had the veggie option. For most of the flight the crew were camped in the galley at the back seemingly having a party with colleagues whether working or not so you felt it was a imposition to ask for water or snacks. My inflight entertainment system had streaks all across which couldn't be rubbed off making the movies very hard to see. Return flight crew on 16th Jan were much less surly but again conspicuous by their absence meaning you had to try and wade through the party at the back to try and get water or snacks during the flight. Two passengers were flicking raisins about the cabin onto other passengers which might have been spotted had the cabin crew had more of a presence. The inflight entertainment system had major issues which meant it didn't work on demand making it hard to plan viewing of movies. Again 2 very small meals at the either end of a 13 hr flight with very limited options for snacks in between. One staff member said they had very little left then allowed a passenger to grab about 5 packets for herself. Tray table was broken in seat 27b also. The crew said as it was an early flight they knew we all wanted to sleep but the flight left just before midday so not what I call a night flight. I used to love flying BA as have always been impressed with their service in the past but now the planes and the crew seem tired and I am sorry to say neither my partner or I enjoyed the experience. Will look to EVA Thai or one of the Middle Eastern airlines next time.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","3.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","J Ward","United Kingdom","2011-02-14","Sofia-Burgas-Sofia. One of the cabin crew on the first leg of the journey seemed a little grumpy but the rest of the staff were all helpful and cheery. They did a magnificent job on the 40 minute flight distributing free juice coffee croissant and newspaper! The seating was a little cramped for width but as neither journeys were overly full it was ok. Might be a problem on a longer flight.","","","Economy","","9.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","L Engelbracht","Belgium","2011-02-01","Brussels-Sofia return. 5 hrs delay old and dirty airplane. Poor service and legroom. Never again and will choose an airline where I have to make stops to bring me to Sofia.","","","Economy","","","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Nina Koryakina","Russian Federation","2010-07-13","Booked Bulgaria Air Moscow - Bourgas - Moscow for our family vacation. First they cancelled all Sunday flights so we had to fly out on Friday - we learned about it on Friday. The times were changed too. From comfortable 7pm from Moscow and 2pm to Moscow to 3am from Moscow and about 8pm to Moscow arriving at about midnight. And we are traveling with three kids. Bulgaria Air seems to be in business of causing inconvenience for this was a small one comparing to what was awaiting on our way back. They routed the flight from Bourgas to Moscow through Sofia. I thought this was not such a big deal especially when I saw that there would be just 50 minutes between the flights. However they made all of us go through the whole procedure: - claim our luggage; - check-in; and even - passport control. We had to go through security check on our way to the plane and some of the passengers had already opened their Duty Free bags from Bourgas Duty Free. When they asked what were they supposed to do now the answer was Put it in your luggage.It was quite a sight to see these poor fellows rushing back to check-in stands and asking for their luggage back. The check-in clerks had no way to claim it back - or so they said. We thought the airline would provide us with a meal since they extended the time of our flight from 2.5 to 6 hours. There was a cold sandwich and a cup of juice. That's it for a six-hour journey. The kids on the plane were going crazy - overtired hungry just exhausted. Nobody in Bulgaria Air cared enough to reserve the front seats for passengers with kids though this is a common practice for all major charter providers. All the way we were treated like a heard of sheep not like customers. As one passenger on this forum put it customer service is an alien concept for Bulgaria Air.","","","Economy","","1.0","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","N. Bowman","United States","2010-05-16","Frankfurt to Sofia return. The ground staff in Frankfurt and Sofia were very helpful and gave us the seats we requested. The flight to Sofia was a smaller plane and unmarked but it was clean and comfortable. We received a sandwich and dessert and drink selection offered was good. On return we flew a 737 and the leg room was very tight but luckily it was not a full flight and we were able to move around. We had a packed lunch with sandwich and cake and the same nice selection of drinks. The crew seemed courteous and responsive to requests. We left and arrived on time and we had no baggage problems on either end. All in all it was a good experience and I would fly Bulgarian Air again.","","","Economy","","8.0","","","","","","","4.0","1"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","D Crawford","United Kingdom","2010-03-28","This is a ridiculous airline very badly run! I flew them BFS-SOF-BFS in February and it was the most horrible flight I have ever been on. The space between the seats is nothing and I sat the 3+ hour flight with my knees jammed to the seat in front. The flight attendants were rude and kept obsessing over the stupid curtain between business and economy (there was no difference on this flight as it was a charter) and only did half the safety briefing on the outbound. The heat on the plane was unbearable and any time you asked for a drink of water the flight attendants would acknowledge your request but made no effort at all to fulfil it. Another person in my group went to the galley himself to get a drink after having asked the flight attendants several times. The flight attendants could barely crack a smile and they only time they spoke was to give an unenthusiastic hello as we were boarding or to stand in the aisle and wave their hands about while complaining about the amount of children in the aisle. The plane had no Bulgaria Air titles on it or anything to suggest that it was the country's national airline. While it was a new A320 and very quiet I found the seat layout ridiculous.","","","Economy","","1.0","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","E Black","Ireland","2010-02-23","Just back from a skiing holiday in Bulgaria flew with Bulgaria Air. Very bad experience. Cabin crew were the grumpiest I have ever experienced - did not smile once during the whole flight. The plane was extremely old and had no logo on it at all. No room in seats completely squashed. On the return flight to Belfast I found a three foot long piece of plastic lying on the ground under my feet! Take off and landing extremely poor - never again.. Felt unsafe during the whole flight cabin crew have no english.","","","Economy","","","","","","","","","1.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Davide Greco","","2009-12-19","Sofia-Varna return. I was a little concerned about this flight after reading some of the comments but I had a positive experience. Both flights on time airliner was an Avro 146 which is OK for a 40 minute hop. Cabin crew friendly and with good english skills. On the contrary ground crew at both airports barely said ""hello"" to me and looked very bored.","","","","","3.0","","","","","","","","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Brash","United Kingdom","2015-01-19","My wife and I travelled from Manchester to Las Vegas via Heathrow. The flight from Manchester was delayed and then on arrival at LHR the boarding passes which were fine at MAN were no good at LHR. We had to queue for over 2 hours to get more printed. Others with the same problem missed their main flights! The staff at LHR are rude jobsworth who take great pleasure in causing the maximum discomfort. The 747 seats on the LHR to LV flights were terrible like small deck chairs. Any leg/knee movement from the person behind was felt even with the pillow between me and the seat back. Compared with US Air the seats are much smaller and far more basic. Seating totally unsuitable for long haul flights. The entire cabin is extremely cramped the aisles are so narrow that anyone who is not slim tends to bang into your seat every time they pass. BA brought a whole new meaning to ""cattle class"" The cabin staff were efficient and professional the food was fine. I am not a large person certainly not overweight but I was badly cramped. I would never choose BA for a long haul flight again. We travel from Manchester to Las Vegas 2 or 3 times a year. BA is by far the worst carrier we have flown with especially when you add in the extra costs for seat selection etc. Very Poor!","","","Economy","","3.0","1.0","5.0","5.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Watts","United Kingdom","2015-01-19","I have not travelled with BA for almost 7 years as a result of moving to Asia and using carriers like AF/SQ/Emirates. I flew Premium from LHR to MIA on a 747 and horrified to see that the Premium product has not changed in the last 10 years. BA have quite an ageing fleet now when compared to most European and Asian carriers and it really shows. The entertainment screen was absolutely tiny and the charging point is still that ridiculous adapter for which you have to pay an arm and a leg so pleased I found mine from 7 years back! BA must go and have a look at the AF premium product for a wake up call. The food was okay nothing to rave about and perfectly satisfactory service onboard seems friendly and efficient however the state of the uniforms of some of the staff was shocking not sure if its a case of poor quality material or lack of attention to appearances. I do remember the strap line ""BA the worlds favourite airline"" but sadly they have slipped quite a long way back.","","","Premium Economy","","6.0","2.0","4.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Franklin","United Kingdom","2015-01-19","Cairo-LHR-SFO-LHR: Overall BA are suffering from a fleet which desperately needs replacing. The 747 to SFO must have been 20 odd years old and looked it. Ancient IFE with tiny screen virtually inaudible sound and minuscule choice. Seats were ok actually moderately comfortable for economy staff better than they used to be. The flight from Cairo on a much newer Airbus A320 in a long haul configuration was much better. Big IFE screen lots of movie choice comfortable seat charming cabin crew shows what could be with a newer fleet. As a Brit this itinerary was a rare chance to see what transferring through LHR is like well I just made my connection but why oh why have they designed such a massive T5 only to put a bottle neck of 5 or ten transfer desks for the tens of thousands changing planes every few hours? That transfer hall should be massive and full of staff rather than anxious travellers fretting about missing their connection. If I were BA I would sort that or else keep losing transfers to Schiphol or CDG. Overall I get the impression BA is living off the captive market London provides- hundreds of thousands of very rich people wanting long haul direct flying for which there is no competition. If there is ever global de-regulation BA's long haul business will go the way of short haul with Emirates playing easyJet's role this time.","","","Economy","","6.0","4.0","3.0","2.0","2.0","","","4.0","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","Pat Leiper","","2009-11-03","Sofia-Heathrow return. It's a matter of luck with Bulgaria Air. My flights were fine and the cabin crew pleasant. Food - small ham and cheese sandwich and a small cake and it's free. Drinks free and a good selection. My only complaint is not enough leg room. Sadly when my family flew Sofia-Heathrow a few weeks later things were different. They found a half-chewed sandwich in the seat pocket with a lump of chewing-gum on top! When they showed it to the attendant she remarked ""Dirty English passengers from previous flight""! My family also complained about leg-room and stale food. So as I say it's a matter of luck. However I will use them again if the fare is competitive.","","","","","3.0","","","","","","","","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","C Mueller","","2009-09-27","SOF-Varna return in Business Class (operated by Hamus International Airlines). At SOF airport separate Business Class Security Check. Very nice lounge from where Business Class passengers are picked up and delivered to aircraft. Older AVRO Jet inside completely coloured with white paint. Very wide seats (mechanics a bit worn out) spacious leg room. Drink and Snack offered on 50 minutes flight. Very attentive and friendly staff. Present (bottle of wine and some cosmetics) on departure. A very good experience at € 230 for both ways in Business class!","","","","","3.0","","","","","","","","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","C Gotsch","","2009-06-24","LHR-SOF My first flight on this airline chosen for price and convenience (dep LHR at 6pm). Check-in quick (no queues) and reasonably friendly (handling agent is Alitalia). Boarding by seat row smooth and efficient. Seat pitch not great but in my opinion no worse than on most other airlines these days. Friendly PAs. Departure and arrival were both on time. Rather long wait for luggage at SOF.","","","","","4.0","","","","","","","","0"
"bulgaria-air","/airline-reviews/bulgaria-air","Bulgaria Air customer review","G Chinn","","2009-06-21","LGW - Varna. This airline seems to have improved since I last flew with them a year ago. Fairly modern A320 plane (although completely unlabelled as Bulgaria Air as others here note) left and arrived on time staff friendly and efficient and snack/drinks ok (free after all!).","","","","","4.0","","","","","","","","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Morley","United States","2015-01-19","Washington (IAD) to Heathrow on Christmas Day returning January 5th. I find myself nodding in agreement to many of the reviews written here by other passengers regarding the slippage in standards of BA especially considering what they once were. Having arrived at Dulles in good time to check in there were paper notices on the desk to say that check in would not open 'til 5.00 pm. Okay it was Christmas Day but all other carriers both domestic and international were open (the airport was busy) and I along with other passengers had to sit and wait for 1.5 hrs until staff arrived. The same was true of the lounge which having made it through security was not open 'til 6.30 pm. Again the other airline lounges were open. Having eventually gained access the lounge was great and the bar and dinner service (I was on a sleeper flight) were very good with plentiful drinks and fine food. We boarded on time and my seat was upstairs on the A380. This aircraft is of course huge but the Club World seat is as many have noted much less comfortable than the Boeing 777 or 747. It is narrower and whilst okay for seating very hard and difficult to find the right position for sleeping. BA seem to have missed a great opportunity here to do something really special along the lines of some of the Asian carriers. The crew were very good - friendly and attentive. Breakfast before we landed was very average. The bacon rolls were dried out and are always a challenge to eat. Yoghurt and fruit were the alternatives which I went for. Check in for the return journey was lamentable at Heathrow Terminal 5. Dedicated Club World positions had queues around ten people deep and moved terribly slowly. Not all the positions were open and passengers were visibly irritated. The journey other than the cramped seat issue again was fine with another good crew and food and drinks. I have always recommended BA to friends and would like to keep doing so but feel that especially given the high and rising cost of paying for Club these days BA need to adopt a slightly less 'take' attitude and give a little more especially when it comes to spending Avios which they are very keen for one to accrue but reticent to allow one to use.","","","Business Class","","7.0","2.0","4.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Derek Greenaway","United Kingdom","2015-01-19","LGW-MLA. For some crazy reason I still fly British Airways and pay for Club Europe. Following this trip I have come to my senses. Apart from a Berlin trip already paid for in May they can say goodbye to my business travel. This was an Airbus 320 previously owned by BMI. It was not difficult to work that out as it was still showing the BMI banner inside. The plane was never used for business. All the seats were a miserable 30 inch pitch. There was not even a curtain dividing club and economy. Just how BA think they are going to get away with this type of robbery for much longer I don't know. Unless there is an alternative carrier offering proper club facilities then its low cost airlines for me around Europe.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Vermeire","Belgium","2015-01-19","Miami to Brussels with a change at Heathrow terminal 5. Lounge in Miami was ok ample choice of spirits but very basic champagne. Food: lots of cold cuts cheeses and some pastries. Plane: rather dated 747 and not very clean. FA's very courteous and extremely friendly - great choice of very good champagnes wines and spirits. Where BA fails: the poor quality of the food - extremely basic without any luxury items - not acceptable at all for a First product - IFE just ok. Seat kk - FA gave assistance for the sleeping position. Connecting flight to Brussels: I was informed by the - once again very friendly and courteous FA - that BA did cancel the fruit platter as a special meal. Is fruit also too expensive? Will move to other companies for long distance flights.","","","First Class","","6.0","3.0","5.0","2.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Worcester David","United Kingdom","2015-01-19","LHR-HKG-LHR in First. A brief trip to celebrate New Year in Honkers. Pleasant First class check in average Fast Track and warm welcome in the Concorde Room. Escorted to a table for 3. Excellent meal and service. My salmon tartare was nice enough and the Lamb was very tender rounded off by a sticky toffee and date pudding which was good but next time more clotted cream please. I enjoyed a couple of glasses of champagne and a nice pinot noir. Boarded at C64 escorted to my seat after a very warm personal welcome. Champagne slippers pj's and an amenity kit proffered. Crew seem excellent. They will also bring us home on New Year's day. After take off drinks (bloody mary for me) and an amuse-bouche. My friends indulged in a full meal but I just had the Cauliflower Soup which was very tasty. My friend's Profiteroles looked yummy. The crew were very attentive to us all. After being taken on a tour of the 777 by Kim I slept for 4 hours or so before indulging in a full English. Got changed before landing. An excellent flight with an excellent crew. Coming home. After a pleasant supper in the Qantas lounge we were escorted to the front of the queue and welcomed on board by our now familiar crew. Champagne settled us down and after take off my dinner was predicated with an amuse-bouche of beef carpaccio prawn and balik salmon with olive oil caviar followed by lamb washed down with a rather nice Medoc with a cheese plate conclusion. After a good night's sleep I woke to a cup of English Breakfast tea and orange juice whilst my friends had the full works. Quick disembarkation. BA at its best.","","","First Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ian Robinson","United Kingdom","2015-01-19","We flew from Gatwick to Jamaica in November. Check in was easy and very quick and we were soon in the lounge. The lounge as usual was comfortable but with a very poor selection of food. As we were there around 09.15 I had hoped to have a hot breakfast but in the end the only hot dish available was porridge which I didn't fancy so we settled for tea and cakes. The departure gate was not the biggest and as a result it all got a bit messy with the staff trying coral the CW passengers in to a separate area to board first. On board most things were OK and the staff are very efficient and helped to make the experience a good one. The return from Kingston was pretty much the same although the check in was slower. However this was compensated by an excellent lounge (Club Kingston) that served nice hot and cold snacks and then escorted you to the departure area. As usual the crew turned the lights down as soon as dinner was cleared away but I did manage to read for a while and then sleep for 3 to 4 hours. Overall quite good and based on this experience I would recommend this product.","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Gibson","United Kingdom","2015-01-19","San Diego-LHR-MAN. On 6th January we flew from San Diego to Manchester UK via Heathrow. After flying out on Christmas Day via LAX on the A380 this flight was a welcome return to form for BA's Club World offering. The San Diego Admiral's Club lounge is currently undergoing refurbishment but is still a nice space and unlike the UK lounges upon arrival we were offered a menu not just a 'self serve' buffet. When it came time to board this was a much smoother experience than our previous flight on the A380 the staff at San Diego had the boarding area well organised and once club passengers were called we were on the aircraft glass of bubbly in hand in minutes. The cabin crew were much friendlier and professional than those on the outward flight as this is smaller cabin with fewer passengers you definitely felt that you were the 'premium' customer your ticket price would suggest and nothing was too much trouble. Drinks were constantly topped up food was excellent and the cabin crew were chatty and friendly. The entertainment system might not have been quite as impressive as on the A380 but considering we slept for a large portion of this 10 hour flight that was unimportant. After a very average outward flight on the A380 into LA this superb flight home on the smaller aircraft restored my faith in BA's club offering and means that for future trips to the West Coast we will be flying direct into San Diego rather than LAX.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Cameron","Australia","2015-01-19","BA 870 22nd Dec 2014. Flew from London to Budapest. Very satisfied with service staff friendly and professional. Even though this was a fairly short trip food and beverages were very satisfactory. Will definitely recommend this airline.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E McIver","United Kingdom","2015-01-19","LHR - Helsinki in Business Class. I happened to fly on this flight as I booked a flight to Shanghai with Finnair in business and BA are a Oneworld partner. Although the cabin crew were very attentive I feel that Club Europe is not worth the extra money considering the length of flight and extra services provided. The aircraft was a brand new A320 with leather seats but there was no extra legroom in the Club Europe section. The seats were the same as in the economy section the only difference being that the middle seat is not in use. There is a movable partition separating the two cabins presumably to offer maximum flexibility for the airline. Hot towels were provided before takeoff but no welcome drinks. The generous bar service started shortly after take off followed by a rather disappointing meal. Considering that it was a 2.5h lunchtime flight all that was on offer was a cold meat platter with a salad and a bread roll. I have had better service in Economy on BA short hall flights in the late 90s. Furthermore I recently flew on a China Eastern Airlines domestic flight of similar length on business class on a new A320 and the seats were in a 4-abreast configuration with much more legroom and I was served with a hot meal! There was no personal entertainment - the overhead screens showed the moving map for the duration of the flight. I do like BA but if you are flying short hall and are considering Club Europe I suggest saving your money and flying in the economy cabin. These low ratings reflect my expectations of business class and not the airline overall.","","","Business Class","","6.0","2.0","4.0","2.0","1.0","","","1.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Blood","Spain","2015-01-19","Regularly travel from BCN to LHR. In addition to booting us out of T5 making international connection more difficult it is now using the newly refurb'd A320s on this route. The ones where BA sneaks another row of seats in between 1 and 10. Already faced with overpriced flights its now insisting on make journeys less comfortable. Less costs more.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Patricia Walton","United Kingdom","2015-01-19","Flew Miami to Heathrow it was a nightmare the attendant watched me struggle with 2 small cabin cases and did not offer to help and another passenger had to put them in the hold for me while the attendant stood there and watched. It was very clear that he could not be bothered. When the meals were being served he said to myself and my husband (do you want anything as if he was doing us a favour) we asked for nothing the whole of the trip. When arriving in Heathrow yet again he stood and watched me struggling to get the cases down as my husband only has one arm and could not help me. I have travelled many times with BA and always found the staff very attentive but sadly not on this occasion.","","","Economy","","3.0","1.0","1.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Pidlaoan Christian","Canada","2015-01-19","BA on LCY to DUB in December flight almost full but cabin crew attentive and all smiling and offered a choice of popcorn or chips. Good value considering other airlines on this route does not serve complimentary snack at all.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Adlam","United States","2015-01-19","BA284 Dec 29 2014. SFO-LHR First. Great flight with seat 1K at the nose of the jumbo. Cabin was half full so service was professional friendly and efficient. Felt very much taken care of throughout the 10 hour flight. Cabin looked good and seat was comfortable especially in bed mode. The SFO lounge needs some work as not really first class more business The entertainment could be a little better in selection and screen quality. Overall a really good product with exceptional service which BA is known for in First.","","","First Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Simon Prestcote","United Kingdom","2015-01-19","Return trip (LHR to JFK) in Business class. Excellent trip. We were celebrating my wife's birthday on the way out and the staff were outstanding. Professional attentive but also able to have a laugh with customers. The food was excellent and the wine selection very good as well. Lounge at Heathrow was also very good (T5 is a pleasure to use). Return (overnight) flight also very good - efficient staff and seats comfortable enough to get some sleep.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Hickling","United Kingdom","2015-01-19","LGW-CUN Club World seat 4A. To be honest I wasn't looking forward to this flight as it was one of BA's so called ""Leisure Flights"". However I was pleasantly surprised at the high level of service quality of food and wine and friendliness of the crew. Seat 4A is recommended as you don't have to step over anyone to access the aisle. I was first on the plane and first off it just a pity my bags were not the first to arrive.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Adlam","United States","2015-01-19","BA179 Jan 6 2015 LHR-JFK. First. T5 is great for the first class experience with check in security and straight into the Concorde room. The lounge and spa facilities are a great refuge while flying especially the dining room. The 777 has more room in the cabin than the 747 flight to London which I appreciated especially when it came to my bed. Seat 2A is private and roomy. It was a full flight so service was efficient and friendly if not a little rushed. Overall the service was at the great BA standard. What was lacking was the meal was lacking the freshness and taste which was disappointing. There was major (1hr) delay in planing at JFK which was not BA's fault but really made this flight much longer than it should had been. I would fly BA First again for the service stylish cabin and overall comfort.","","","First Class","","10.0","5.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Daniel W MacDonald","United Kingdom","2015-01-19","Heathrow to Newark on 787 aircraft. Plane clean and tidy excellent in flight entertainment good food and drink served by friendly staff. Overall excellent value for money. The Galleries Lounge at terminal 5B is an excellent space quiet for the time of day with plentiful food and drink.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E Barr","United Kingdom","2015-01-19","LHR to HKG in Club - 777-300ER. Lovely newish plane and very attentive staff with smiles. Seat was rear facing and perfectly fine as a bed but seems to have got a little narrower. Window seat 13A and was expecting some sort of decent storage space but only a tiny little sliding drawer meaning I had to put everything above in the locker and bother the person in 13B. Food and drink was very good as was inflight entertainment. Decent sleep in a comfortable cabin - only real niggle was the 8 abreast cabin which seems inferior to Cathay / Virgin ""herringbone"" design.","","","Business Class","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Shoebridge","Mexico","2015-01-19","Flew MEX-LHR-TLS with BA and was very surprised having seen some negative feedback on here. Flight departed on time we were received well by staff at check-in and had no problems leaving MEX. Aircraft a 747 which was old yet fairly clean. Entertainment system was a little dated but once they got it working provided light relief. Service was very good staff were attentive whilst not overwhelming which is important on a night flight: we were not disturbed but knew refreshments could be brought when requested. Terminal 5 was easy to navigate and flight to TLS left almost on time. Uneventful second flight but nevertheless a good experience. Overall good service and communicative staff dated aircraft and equipment. Would definitely recommend service far better than other transatlantic airlines I have experienced.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Michael","United Kingdom","2015-01-19","I have used British Airways over a number of years for work and leisure trips non-exclusively and must say I have noted a gradual but continued decrease in service quality. On a recent return flight from Johannesburg travelling with an infant we were delayed for over 30 hours. The way in which the delay was handled was terrible. Minimal staff meant it took three plus hours to get checked in to a hotel. Then trying to arrange the return minimising waiting time for the little one took 5 hours with two staff serving 400 passengers with no concern for customers. Tried calling head office and they were less helpful than the booking agents.My intention is to avoid where possible and in many cases they are cheaper alternatives.","","","Economy","","1.0","2.0","1.0","3.0","4.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Gibson","United Kingdom","2015-01-19","MAN-LHR-LAX. Flew Manchester to LAX via Heathrow on Christmas day in Club World on the A380. Check in and boarding were extremely smooth at Manchester and the lounge was also quiet due to the fact it was a holiday.Upon arrival LHR was much busier so much so that we struggled to find a seat in the south lounge. When it came time to board the aircraft it was quite frankly carnage. There didn't seem to be any real system and we had to fight through the crowds just to be able to get in the (long) line for Club passengers. The downside of such a big aircraft is the number of passengers even in Club world. Once on board it was a fairly standard offering Club World on BA is pretty consistent across all aircraft I now find. Seat and service were all fine not exceptional but acceptable. My one main gripe us that we were seated on the lower deck (seats 13A and 13B) and on our side of the plane there was only one tiny bathroom which often led to a line. The other side of the aircraft had two bathrooms but getting to them meant going all the way round the galley kitchen and cabin staff in there were often busy working or just hanging out and it seemed that they weren't too keen on being disturbed. Whilst there's no doubt the A380 is a quieter aircraft I feel its size and the number of passengers takes something away from the level of service which you'd expect to be high given the price paid for Club World tickets.","","","Business Class","","6.0","5.0","2.0","4.0","5.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Rodway","United States","2015-01-14","Being an ex pat I decided to fly the flag from Seattle back to England in November 2014 to celebrate my 60th birthday. I was accompanied by my wife a son and daughter with their spouse's and our 2 year old grandson. Between us all we spent a considerable amount of money to fly economy class. After a short time into the flight we soon discovered the economy seats on the 777 to be extremely small uncomfortably close to the seats in front of us with almost no legroom and armrest that only fold up halfway! I wonder what genius came up with that one. Aside from serving us ""steerage"" passengers that stuff they called food and a drink we never saw the cabin crew in both directions. They wouldn't even come around to collect the trash so we sat amidst it. They didn't even check to see if my grandson needed anything. As far as flying BA again there wont be a next time.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mike Rickett","United Kingdom","2015-01-14","I flew to Toronto from Manchester via T5 Heathrow on Dec 17 returning on Jan 5. I have no complaints about the inflight experience which was generally very good although I am not sure that premium economy is really worth the money. What I found completely annoying was the lack of air-bridges both on departure and arrival at T5 Heathrow. We were herded on to buses like cattle closely resembling the tube at rush hour and then had to climb steep steps into the aircraft no easy feat with heavy hand luggage and duty free. Are there not enough gates with air bridges at T5? Why is this necessary. I will be flying to Toronto again in September but I am not sure it will be with BA if this situation persists.","","","Premium Economy","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","T Jones","United Kingdom","2015-01-14","Flew LHR to Denver Colorado on 26/12/14 - 6/1/15 for a ski holiday. Absolutely disappointed and outraged at the rubbish food served on both flights and obviously what I consider as edible and what BA class as edible we shall truly disagree on - awful food. Coffee rubbish asked for more water and never got any? The inflight entertainment was also poor and a film was stopped after 30 minutes to reboot the system for other passengers. The male stewards were fine and happy but one of the female stewardesses was miserable and we felt we were putting her out asking for a drink which never arrived anyway? Thought BA had got rid of that superior lucky to fly with us attitude! Will not fly them again if I can help it.","","","Economy","","4.0","4.0","2.0","1.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Barnett","United Kingdom","2015-01-14","I only travel on BA as I am a sucker for the avios points! I am based in London and genuinely like LHR T5. Over the years I have seen the gradual downgrading of Club and First. Very nice new equipment with the A380 but other than being quiet and having an excellent entertainment system nothing has really changed. Paper salt and pepper sachets in Club an amenity kit that is so poor its not worth opening. I mostly pay for my ticket and due to some excellent fares will fly club I can accept the downgrading as I sort of like the seat. First is now just about how club used to be what happened to canapés being offered as you sat down where is the eat what you want when you want service? Krug champagne! I I use my avios when travelling in First I don't believe anyone pays a full fare in that cabin. Don't get me wrong I like BA but just feel a little sad that the polish has gone from their premium cabins.","","","Business Class","","7.0","4.0","4.0","3.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Maitra","United Kingdom","2015-01-14","After flying Iberia MAD-SCL the return journey from Buenos Aires to LHR was underwhelming. Old tired plane (777) with a 3-4-3 set up for a 13 hour flight (compared to a far more comfortable 2-4-2 on Iberia) IFE screens smaller than any other airline with very limited options uncomfortable seats with minimal leg room. FA's adequate as was the meal. I don't understand why BA is 4-star rated and Iberia and LAN are 3-stars or how they can charge much more than any other European airline? They don't even want to try and being British I am really disappointed with the state of our flagship carrier. How are they going to compete with Emirates Qatar etc?","","","Economy","","5.0","2.0","3.0","3.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Reay","Australia","2015-01-14","Flew on 23 December from Shanghai to LHR in first. Only 3 of us in the cabin so service was excellent and very personal. Found the seat and bed both very comfortable and food and drink selection was excellent. IFE wasn't amazing - found stuff to watch but easily got bored. First lived up to my expectations on BA and I'd love to repeat it.","","","First Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Bain","United Kingdom","2015-01-14","Wednesday 24th December - 787 Dreamliner LHR to Calgary in Club - Seat 3A. Used the lounges and managed to get a free facial in the Elemis spa. On entering the aircraft it was nice to see the big seats. However it took the staff at least 5 minutes to collect our coats. We were lucky we were travelling as a couple as it would be quite annoying if you were in 3B as the food is served over the dividing barrier. Food was very nice. Being next to the windows it was hard to hear the cabin announcements as the air circulation is quite loud. The windows are different as the change colour instead of the usual blinds. The seat design is very poor for those in seat a rows 1 2 and 6 as they have to step over the person in the row in front if they are lying down. 3A has its own access to the aisle. The seat is ok and does go to a flat bed but with it only being 6ft a lot of people will not be able to stretch out. Disembarking was chaos as the people from the other bit in club and premium tried to get off before us. We managed to get seats for £1000 return in the November sale - I would not like to have paid the usual £6k return as it is not value for money.","","","Business Class","","8.0","4.0","2.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kayleigh Collins","Japan","2015-01-11","Travelled from London Heathrow to Tokyo Haneda overall not a very pleasurable experience. The seats were uncomfortable blankets were of poor quality. Seats were crammed too close to one another the pillow provided was also of poor quality. The entertainment system was great for TV shows but terrible for movies only one headphone worked and occasionally the sound would black out the system suffered a few malfunctions but smoothed out once up in the air. The food was delicious but the tea and coffee was poor. Staff service was good but still lots of room for improvement. The aircraft and the experience itself seemed old and dated compared to other carriers I have flown with.","","","Economy","","3.0","1.0","2.0","4.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Ellis","United Kingdom","2015-01-11","LHR-JNB-CPT. Upper deck on A380. 2x3x2 arrangement far from ideal for the trio in the middle although dividing up the club world cabin helps. Seats otherwise identical to usual BA business class. Window seats are best because of lockers at the side. Take-off remarkably quiet and smooth. Dinner service quick - in marked contrast to recent Emirates flight on A380. Food actually very good including a main course salad with 'warmed salmon' which was as good as in any restaurant. Slow disembarkation at JNB. Huge confusion about whether luggage had to be retrieved and re-checked in (check in at LHR informed us it was ticketed all the way to our final destination) and where we had to go for domestic transfer. Eventually arrived in excellent SLOW lounge 45 mins after leaving plane. 2 hr flight on 737 to CPT uneventful and quick baggage retrieval.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Singh","United Kingdom","2015-01-11","Los Angeles - Heathrow - Los Angeles over the holidays. Club world is a perfectly fine business product. Staff on both legs were very good getting the job done in a polite and friendly way. Food again is pretty good and benefits from covering the basics well and not being overly fussy. Portion sizes not huge but I don't need the calories anyway. Plenty of drinks offered. An unexpected nice touch was when during the outbound night flight as the only passenger awake a crew member popped her head over asked if I was ok and if I would like a hot chocolate - and then went and made one. In terms of product this is not a million miles away from United business (both even have backwards-facing seats). However the BA cabin crew are in a class of their own and it feels like they know it which translates in to good service. United's intercontinental crews are a somewhat more eclectic group whose get-up-and-go appears to have got-up-and-gone. Just like with the 747 the upstairs on the A380 has side storage which is useful. The upstairs front section bathrooms are also huge (and from the front section you can go up and down the stairs if that tickles your fancy). But downstairs is light and roomy. On return on Dec 29 I was delayed at the gate at Heathrow as staff fussed over various 'company' passengers that needed to be accommodated. These company passengers - flight crew heading off on vacation - then unluckily sat next to me in Club and behaved appallingly for 11 hours - drinking champagne constantly loudly talking all night and demanding a running commentary on the ins-and-outs of working the A380 from every crew member that passed. They acted like children who had never been on a plane before - and their taking 'selfies' (that included me in the background!) all flight was mildly vexing. Upshot? As long as BA doesn't stiff you by putting its staff on freebie upgrades next to you you'll enjoy club world on the A380.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Volker Kubillus","United Kingdom","2015-01-11","My wife and I went from London Gatwick to Tampa on 6th November 2014. From our previous flights to this destination we knew already that there was not very much to expect. Old 777 plane. Loud tired staff not really interested just working on automatic. The seats were old dirty and shabby looking. No space cold and freezing on the legs. The very old screens in the seats are just a nightmare to watch. Broken sound systems. The food topped the whole experience. Just awful! Full of preservatives. Very degrading - even when you sit in the so called ""wooden Class"". Over the last 3 years I have been flying to Tampa nothing has been changed by BA.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alan Wan","United Kingdom","2015-01-11","LHR-SFO. I paid premium economy but upgrade with avios so it was good value. Sat in the upper deck. FAs were attentive helpful and accommodating. A good choice of beverages available and I consumed around 3 glasses of champagne and port during my main meal. Had the steak which were okay for an airline meal. The club kitchen was pretty well stocked with sandwiches fruit chocolate cakes and champagne in plenty of supply. A light meal was offered around 90 minutes before landing I had the afternoon tea (sandwiches) my wife a salad. Some excellent warm scones were provided. I was happy with my choice but my wife thought the salad too light for a secondary meal. Overall the food was okay but I have had better on Singapore Airlines ANZ and even AA. The IFE system was dated with the screen being not as sharp as other airlines and the choice of movies limited compared to other airlines. On the return journey I slept most of the flight after the meal. My wife reported the club kitchen was well stocked contrary to some reports it is often empty on flights returning to Heathrow. A very positive note to report the BA lounge at SFO is excellent a good choice of food and drink excellent space and I loved the direct access to the air bridge.","","","Business Class","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Tobin","United Kingdom","2015-01-11","Club world to St Lucia on the 16th December and the service was dreadful - even for BA. When we boarded the aircraft my wife asked for a glass of champagne while we waited for take-off and the hostess said 'I would have to open another bottle'. She then walked away and did not return. Given the cost of the ticket we would have bought that bottle many many times over. I like to watch movies or the map of our progress and on a flight of over 8 hours this is important to me. You guessed it the video system did not work at all for me nor for several other customers around me. I did complain and have been offered compensation of £60 but only against the cost of another BA ticket. As far as I am concerned they can keep their voucher as my wife and I will not fly BA again - ever.","","","Business Class","","2.0","4.0","1.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Harrison","United Kingdom","2015-01-11","British Airways call themselves a ""full service"" airline. This they seem to think means providing a packet of crisps or a cookie with your drink of choice. How can it be called ""full service"" if they even run out of crisps on a 45 minute flight between London City and Amsterdam? Really poor.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Morrison","United Kingdom","2015-01-11","LHR-SFO-LHR. Why do I keep thinking BA will improve? The 747 on this route is falling to bits. Their business class configuration is terrible. Facing a complete stranger having to attempt to climb over other passenger to go to bathroom! Seat narrow and table unusable for dinner unless use knee to hold it up! Food on both legs awful but worse coming from SFO. Also club kitchen pathetic. IFE systems the worst of any airline. BA please travel on Emirates just once and see how it should be done. Staff on way out on upper deck very nice and attentive however on return to LHR on upper deck staff were verging on ""can't be bothered""! Served dinner during severe turbulence which you could not eat so they could get dinner finished and sit down for rest of flight. Had to go to galley to get drink as ignored call button. Then empties sat on table for two hours before I dumped them in galley. Breakfast consisted of hard fruit and greasy bacon tiny roll. Both of which left uneaten. I keep booking through blind loyalty but after Bahrain and San Fran in December decided no more. They have just got too bad.","","","Business Class","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Anderson","United Kingdom","2015-01-11","Muscat - Abu Dhabi - London. Delayed over two hours no vouchers offered. No welcome drinks or papers offered on the ground both sectors. Not all screens opened for the front row to watch the safety video. No cabin checks done on one side ex Abu Dhabi. Menus left on the seat arms in the middle of the night. Crew did not seem to have any supervision or experience.","","","Premium Economy","","2.0","4.0","1.0","3.0","4.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Kumar","United Kingdom","2015-01-11","The last trip was in Nov to Washington flew first in the new A380 which is a great aircraft very spacious cabin and extremely quiet. Service and drinks choice fine but their food is always questionable. On the way out had the tasting menu which was good even had two dishes repeated but on the return chose the chicken in a mushroom sauce! This was disgusting and after two bites sent it back. This is not the first time BA's food has been suspect either their club Europe service to Gibraltar also serves up light cold snacks though charging up to £750 return for a 2.5hour flight. For those looking to fly BA the lounges aircraft and staff are good to go but the food needs to be improved.","","","First Class","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Lomax","United Kingdom","2015-01-11","We flew from Manchester to LHR to YCC and return over the Christmas period on the Dreamliner. The only comfortable section of the journey was the short trip to and from London. The Dreamliner is narrow and uncomfortable. We had read the reviews and were hopeful it would be better than the reviews. The 3-3-3 seating is far too cramped with narrow seats the leg room was just about acceptable. We sat in the back row of the front cabin of economy by choice as it reduced the risk of being kicked from behind. It was a good choice but pick the side without rest rooms behind you as the toilets are very noisy and busy. The food was typical air line food. The crew were variable. On the outward journey the crew were great but on the return less pleasant. The lights were dimmed late in the flight and the crew did not use the variable lighting to gradually light the cabin and just flicked the switch. We are returning to Canada in a few months but we will not be using BA despite my husbands Executive Club membership. BA are still great for short haul but they need to rethink the Dreamliner experience.","","","Economy","","5.0","2.0","3.0","2.0","5.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Cathy Collison","United Kingdom","2015-01-11","It was the first time flying on the A380 and for the first time in my life slept for about nine hours on the flight from Heathrow to Singapore. After reading reviews suggesting that the seats in World Traveller were small and uncomfortable I was not looking forward to this long haul flight. All I can say is these seats are the most comfortable I have ever sat/ slept on. The cabin was quiet with excellent cabin crew. My only complaint is you have to know how to work the system to get the seats with extra legroom or upstairs!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Schroeder","United Kingdom","2015-01-05","HAM-LHR Club Europe Seat 2F new cabin. Dear oh dear - surely no one within BA could have said this seat as adequate for people paying a premium. I find the new seat absolutely horrible. It's very tight and I am unable to use my laptop. Flying BA Club Europe is no longer justifiable because its no longer possible to work during the flight. Yes the luggage rack moved to eye level. It does not give the 4 inches or so lost by moving the seats closer together. Seats are also very hard and extremely uncomfortable. Dear BA - please reconsider this terrible new seat an attractive cabin alone does not make for a business class that is useful to business people.","","","Business Class","","2.0","1.0","3.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Russell","United Kingdom","2015-01-05","BA662 26/12/14 LHR-LCA Economy Seat 27K. 37 minutes late leaving Heathrow but that's not unusual for this service made up some of the time but still arrived 30 minutes late into Larnaca. Flight was on an old Boeing 767 - the seating was a bit too firm and not very comfortable. This seat was an exit row so leg room was superb. Gets a little cold here but OK for a flight of this duration. No personal video on demand just old overhead screen system so next to useless. They replace the seats but not the entertainment system and on a flight like this of over four hours it should be better. Food was pretty good with a choice of salad or hot meal with the usual free beverages. Cabin crew were OK nothing special and we never got a pass by the duty free either for some reason they missed out rows 27J/K towards the back. Flight crew gave good flight information and updates. Luggage arrived OK at destination. So to sum up very ordinary very average very late.","","","Economy","","6.0","3.0","3.0","4.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Morrison Jack","United Kingdom","2015-01-05","Travelled Club from MIA to LHR last week having made the outbound trip on a codeshare AA flight (which was excellent!) We paid an extra £170 to pre-book seats upstairs which was ridiculously expensive. It's been several years since I last tried BA Club on a transatlantic flight and I was frankly shocked at how bad the product has become. Compared to the Emirates business class I'd experienced from the far east just 6 weeks before BA are fast becoming the 'Lada' of the Airline business. The seats are no longer that comfortable with the window passenger having to step over the feet of the total stranger in the next row to get into the aisle. The entertainment? Really poor! But worst of all the food! I would have been disappointed to get rubbish like that served in Economy but when one has paid thousands of pounds for the privilege? The breakfast was a joke. A glass of orange juice accompanied by a few slices of fruit and melon and the offer of a tiny bacon roll! My wife had requested special vegetarian meals so when the bacon rolls came along the Cabin Crew first offered her one then said ""Oh sorry of course you're vegetarian!"" and that was it - no alternative! Never again BA!","","","Business Class","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Pedersen","United Kingdom","2015-01-05","Had a good BA flight out to Barcelona but found on return switched to Vueling. On this flight we had to pay for refreshments. I wrote in to BA to complain and had no reply. After several weeks I re-wrote and eventually received an apology but no explanation as to why we had to pay for food.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Simon","Austria","2015-01-05","LIS-LHR-VIE on Dec. 8 both legs on an Airbus 320 in Club Europe (Business Class) - both legs on time seats were Economy seats with the middle seat left unsold and featuring the new slim seats which are less comfortable and have a reduced seat pitch – Check-in in LIS was handled by rather surly agents which was untypical for an otherwise friendly airport but Business class waiting lines were very short so overall it was OK. LIS-LHR leg was with a rather lacklustre and inattentive European fleet crew after the initial service of food and drinks further service consisted of clearing the dishes and on board sales. Other than that Business class flight attendants were behind the curtain reading magazines chatting and rather attending to themselves than the passengers. At 11 am the Business Class food served was a plate cold cuts a roll and three thin slices of fruit (basically a make yourself sandwich on a plate). Extremely disappointing and poor for a lunch flight scheduled to arrive in Heathrow after 1 pm. On the LHR-VIE leg service was“afternoon tea”meaning again sandwiches. However this time at least it was more appropriate due to time of day. Full bar service on both flights and the French white wine served was ok. The mixed fleet crew on the second leg was more interested in its job and up to BA standards regarding friendliness and attentiveness. Transfer procedures in LHR Terminal 3 were fast and friendly even the extra security checks required for all transfers at LHR (even Intra-EU) were hassle free and easy. BA’s Galleries Lounge in LHR T3 was again an oasis of rest amid a busy airport; comfortable with excellent drink selection and decent food selection including several good warm choices such as various curries. In Lisbon Portela BA uses the shared Blue Lounge which is small and offerings are rather limited; some limited snacks ok drinks but at least good Nespresso coffee. Although small it was not crowded which is a plus. So BA delivered a good basic product for economy standards but I fail to see any real Business Class service offered here (not seat wise not meal wise not service wise). The only saving grace was the Galleries Lounge in Heathrow T3 and the better service on the LHR-VIE leg. Not recommended for Business Class within Europe based on this experience. (Oneworld Sapphire).","","","Business Class","","4.0","3.0","2.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Tilton","United Kingdom","2015-01-05","LGW to TFS in Club Europe. Disappointing that BA has downgraded its CE service to such an extent that it is not really worth paying the extra for short haul. Too little leg room now such that new seats are no different from Economy - yes the middle seat is not occupied but what both my partner and I would like is additional leg room. Not good enough to pay the extra and then have to sit at an angle to fit into the seat. New seats are uncomfortable as well. Lunch service reminiscent of Economy food trays of the 80s too. Cabin crew doing their best with a full club cabin - CE clearly still popular for the moment even with revised cabin layout but for how much longer? Can no longer recommend BA for a four hour short-haul although good time-keeping. Such a shame that BA has allowed this to happen. Think again BA.","","","Business Class","","3.0","1.0","4.0","1.0","1.0","","","1.0","0"
"buraq","/airline-reviews/buraq","Buraq Air customer review","Val Prinsep","","2005-11-14","Benghasi Domestic to Tripoli Domestic. What a nice surprise! Buraq Air is the 4 year old private airline in Libya that operates domestically as well as to Cairo and Istanbul. It is the vastly preferred carrier to Libyan Arab Airlines. My flight from Benghasi (domestic) to Tripoli (domestic) was easy to purchase in town (not on Sabre or Galilleo unfortunately) and was just $38 one way. The domestic airport is nothing to write home about but is clean and Benghasians are very friendly with smiles all round. This flight operated with a rather long-in-the-tooth 737-200 you know the ones with long cigar-shaped engines but was clean and the cabin crew were well polite engaging and presented themselves in smart uniforms smiles all round again. This was an all economy configuration but legroom was more than European airlines in J class. Soft drinks hot drinks and some cakes made a break during the 90 minute flight.","","","","","","","","","","","","","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Fletcher-Biles","United Kingdom","2015-01-05","Flights LHR - Prague return 1st - 4th December. Very full flights. The online booking/check in system was down for 'technical reasons' for the 24hrs before departure. Consequently my wife and I arrived at LHR well before check in time and were only offered two middle seats in different rows. How is this if the booking system was unavailable? The flight itself was 1hr late departing Terminal 3 not terminal 5 as most other flights with BA. Return flights bookable in Prague so at least got to sit together. Planes were pretty new Airbus A320's comfortable and well suited to the 1hr 45m flight. The best bit was this was a short break booked via the BA website and included a very central boutique hotel and breakfast for under £250 each. A nice idea before Christmas with Prague looking it's best with a light dusting of snow.","","","Economy","","9.0","4.0","5.0","3.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2014-12-31","Washington - LHR. We arrived early for our 18.30 departure as we intended eating in the new BA Executive lounge. It is about two months old and is a very good set up indeed. Plenty of seating that is well spread out and comfortable. The food was plentiful freshly cooked both varied and tasty. No complaints so far. We were seated in the two most forward seats on the upper deck of the A380. Seats 50A and 50B. I was happy facing my wife - but really would not be happy to be staring at a stranger for a longish flight. I hope this weird seating design is changed in the near future. It was the so called latest Club World seat in a rather gloomy grey colour. In fact the whole cabin ambiance is different tones of grey. It has been some time since I have flown Club - the last being on a 777 to Antigua in 2010. I am absolutely sure this ""new"" seat is smaller. We pushed back on time and as soon as the lights dimmed I well put it this way tried to get some sleep. It was a horrendous experience. In 35 years of aviation travel I have completed hundreds of flights and this was by far the worse - ever ! I simply could not get comfortable and drift off to sleep. The temperature was fine. Noise level was minimal. The ""bed"" was rock hard. To narrow. To short. The seat controls were fiddly and not user friendly. I arrived into LHR without so much as 15 minutes of sleep. I had no difficulty in sleeping on the 777 Club product - and back then I was 20 kilos heavier. This product is not cheap (On some sectors its as high as £7000 return) - although we purchased our tickets on Avios - with a 1st Class outbound and Club return. The saving grace was a strong tail wind that shot us across the pond in 6.5 hours. I couldn't wait to get off.","","","Business Class","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Frewen-Lord","United Kingdom","2014-12-31","A380 to Hong Kong WT+. Wonderful plane slept for a number of hours (which for me is all but unheard of). Food much better than I was expecting considering that WT+ is supposed to get the same food as WT. Plane left on time and arrived early. Crew friendly - I had little call to ask them for much but any request was quickly attended to. Return from Bangkok incoming flight (and hence departure from BKK) delayed to ATC in UK BA provided voucher which was more than enough for a good sized breakfast. 777 nowhere near as nice as the A380 noisy seats less comfortable and I got barely any sleep on this 13h flight. FAs not as attentive as going out but no real complaints. Poor choice of entertainment on very small screen. Overall quite good and fair value for money in WT+.","","","Premium Economy","","7.0","3.0","3.0","4.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Down","United Kingdom","2014-12-31","A380 Club World HKG-LHR. Overall a very good flight with BA. I had a good window seat with direct aisle access and fortunately the cabin was not particularly busy so the toilet did not cause any disturbance. I find the seat very comfortable for eating lounging and sleeping although a mattress topper would make sleeping even more comfortable. The half folding table is great when you just have a drink or your phone charging but of course this has to become the table when a meal service starts so it is a shame there isn't a separate table. The inflight entertainment is excellent I do not understand any criticism of this as the screen is large and good quality and there is a large choice of films and TV. The catering however continues to be poor with BA. While the menu sounds great and dishes generally look good they often fall down when you actually eat them. As this was an overnight flight the meals were designed lighter and the champagne and canapés starter sounded perfect they were however 3 limp tasteless bite sized things. This to me is BA's weakest area and they really need to improve their catering offering in order to compete with other airlines. Service from cabin crew were very good friendly and efficient and always calling me by my name wherever they see me in the cabin.","","","Business Class","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Landers","United States","2014-12-31","Premium Economy pricey but of questionable value. Having flown BA long-haul twice previously in economy we decided to pay $900 extra round-trip for World Traveller Plus. All we got for the money was legroom. Terrific because I'm 6'3"" but not worth the price. The trick to airline comfort - and there is no such thing unless you're flying business or first class - on a long-haul flight is to book the ""4"" section of 3-4-3 in economy and hope that the two people beside you and your travel companion are smart enough to figure out that the quickest way to the aisle is to go across one person not two. Let's face it all you want from a long-haul flight are comfortable seats (and the new generation of thinner seats receives mixed reviews) and acceptable food. You expect safety and timely arrival which depends on weather and other variables not controlled by the airline.","","","Premium Economy","","6.0","3.0","3.0","3.0","3.0","","","2.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Guy Senior","United Kingdom","2014-12-31","Austin to London on a 787. Difficult to quite place why a 787 is better but it is - noise in particular is lower. The 'enhanced' Club World is a bit longer than normal with a different colour scheme. A very good dinner and a new IFE system with lots of choice. As normal with BA service is good. Almost a perfect flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Guy Senior","United Kingdom","2014-12-31","A very pleasant but flawed flight to Dallas. On the plus side a very good lunch good drinks lots of privacy (difficult to see fellow passengers) a very comfortable seat and an excellent crew. However the IFE had limited choice and the second 'meal' served 8 hours after take off was a few sandwiches. Not difficult to put this right and turn good into great.","","","First Class","","8.0","5.0","5.0","3.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Choy","United Kingdom","2014-12-31","LHR-SFO - Club World. I find myself nodding to the negative yet factual feedbacks of others regarding BA's premium products. Online check in and boarding were smooth and uneventful. That is it! Whoever designed the club world seat needs to have their head examined. The board that signed off on the product should be fired! The seat was narrowed with no space to put your drinks without lowering the dining table. That is just plain stupid. Having to step over another pax to get out of your seat (if seated in window) is another stupid concept! The design offers absolutely no privacy if seated in the aisle. The food was okay nothing to brag about and definitely not at the level expected to see in premium class (compared to the likes of Air France or Lufthansa). Entertainment selection were poor but better than KLM and the screen not of good size. Fly crews were ok. I ordered the beef and the pax next to me did the same. Even though my order was first my neighbour got the last order. Fair enough ended up with Turkey roulade was ok. The crews were apologetic but not attentive. Having flew other carriers I can honestly say theirs little enthusiasm shown by the crew which is a shame. Had an opportunity to look at the 1st class menu. To be frank any carrier who does not offer caviar's in its first class cabin in my view is out with the time. Making this observation because in 2 months I will be travelling to Mexico and the price comparison between Lufthansa and BA are not far apart (former slightly less) but I suspect flying Lufthansa is likely to be more enjoyable than BA based on the experienced of this journey. Will see if the return flight might tilt the view to the (+). I would not pay the published C or F class fares on BA. The product line does not equate to the price. BA was the Waitrose and is now between Tesco or ASDA.","","","Business Class","","5.0","3.0","3.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Walsh","United Kingdom","2014-12-31","Flew LHR-CPH in business class on 23rd December 2014. New cabin and seats are a vast improvement and the new clean planes are good. Food was ok with an afternoon tea. Lots of drinks offered and the flight caught up the delay on departure. Nice friendly staff too.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Simpson","Australia","2014-12-31","My wife and I flew business class upstairs on the A380 Hong Kong to LHR flight BA 26 on the 21/12/14 seats 51 K and J. We found the seats comfortable and the window seat was private with plenty of storage my wife found the reverse to be true of the aisle seat getting out of the window seat is quite tricky. We found the food to be quite tasty. We had the beef tenderloin for dinner which was cooked nicely and tasted very good. The cooked English breakfast was also good. The plane was clean and new looking and the toilets were clean and fresh. Staff service on the whole was reasonable however they did very little other than the main meal services also the head FA was particularly unfriendly bordering on rude. Will we fly BA again after our return on the 23/1/15? Maybe if they are considerably cheaper or Cathay Pacific are full.","","","Business Class","","5.0","4.0","2.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Walters","United States","2014-12-31","SAN-MUC for a conference. I hold Oneworld Sapphire status yet the BA website didn't recognize and wanted to charge me for advanced seat assignments. After several phone calls with no solution BA finally called American Airlines to verify my status and assigned my seats in advance. Check in at SAN was cramped and disorganized. No offer to upgrade to the next class of service (biz class was only 1/4 full). Lounge was amazing! Boarded the 777-200 3 class service. The plane was outdated. No outlets to charge iPhone/iPad. PVOD screen was slightly bigger than an iPhone 6 screen. PVOD control on the inside of the seat. One slight move and the volume or channel changed. Very frustrating. The cabin crew clearly couldn't care less about the passengers. Meal service wasn't started until 2 hours after take off - very slow. Seats were hard and chipped and broken. I'll never fly the SAN-LHR route again with this equipment. I had better expectations. Turkish and ANZ premium economy are significantly better. However I switched back to Oneworld and don't have many choices. BA needs to up their game if they expect to remain competitive in the global world. AA is even better in economy.","","","Premium Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Bhettay","Ireland","2014-12-31","Really like the new business class cabins on the BA A380 (LHR-JNB) - the dimmed lighting is so civilized and much more conducive to long haul travel and getting some sleep. Why do we need to have those ridiculous lights in cabins on so bright? Chairs seem to be slimmer though and the last row practically is the first row of premium economy where all the new babies inevitably travel. Not great for business class sleeping and poor design there. Great service and food and beverages continue to be high quality great menus also good entertainment selection. Didn't even notice takeoff (which was delayed) as movies etc available before take off. Very good.","","","Business Class","","7.0","5.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Charlie Walker","United Kingdom","2014-12-29","The TV is the worst I have ever experienced and I mean of all TVs ever not just airline TVs! The contrast was non-existent and the resolution appalling. It was like watching a grainy black and white picture that was so dark you had to strain your eyes to see (when the cabin lights were off when they were on it was impossible to see!) It wasn't just my seat my colleagues was the same and I could see walking around the cabin that this is the standard of TVs in your cabin not just a problem with mine. The tray table was so flimsy it was barely usable without using your knee to prop it up. The table had about a 15 degree angle on it and drinks slid off twice during my flight - it wasn't even turbulent. Power sockets on a flight originating in the UK and run by a UK airline should be UK sockets not US sockets! The food was adequate but nothing special I've had equivalent meals in economy class on other airlines and other business class meals have far exceeded this! Furthermore my side salad came out frozen not just a bit cold but frozen solid! It had clearly been kept too close to the chilling unit! Finally when the Club World cabin ran out of tonic water there was no attempt made by the cabin crew to go and check the trolleys in a different cabin it was a case of sorry there's none in this trolley so you can't have any. All in all this isn't the level of service that I expect when paying nearly £3000 for a flight. It was my first time flying Club with BA and I had expected a level of service equivalent to business class with other airlines how wrong I was!","","","Business Class","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Scholfield","United Kingdom","2014-12-29","LHR to BKK outbound on Boeing 777 SIN to LHR inbound on Boeing 747. Outbound flight delayed (which seems to happen on a regular basis for this flight) which meant a missed connection in BKK. Flight ok but the catering was ridiculous on a 11 hr sector only 2 choices which meant they ran out of chicken after about 5 rows and everyone else had to make do with the vegetarian option. Flight back was on time still only 2 choices of meals but the crew were excellent very friendly and approachable. The IFE was very limited compared to the Middle Eastern carriers and BA really do need to up their game if they're to compete with Emirates Etihad and Qatar on these routes. It's also much easier to fly with those airlines if you are from any part of the UK other than London and the Southeast of England as BA only do long haul from LHR and LGW.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Steven Miller","United Kingdom","2014-12-22","British Airways are not interested in providing normal business class comforts and cuisine or even lounges on some routes. The Cancun route and the Nassau routes I have flown recently show this clearly as they are presumably are not bothered with little or no competition at all. This saddens me that they have made a clear decision that on holiday type routes they will provide the absolute minimum on everything. One example that shows how pathetic it has become with cutbacks out of many problems I encountered on these routes is that the food was so awful on the Cancun flight recently that we merely asked for cheese and biscuits in business class to be told that we could only have one packet of two biscuits each as BA only allocated one packet per person. The staff all agree that this was pathetic! No lounges at both these airports either and queuing of business class and economy all together no attempt to really show you paid extra for your ticket.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Gavin","United Kingdom","2014-12-22","Flew GLA-LHR-JFK return trip on 3rd December returned on 8th. Domestic flight was excellent both ways the new cabin is lovely breakfast was very good cabin crew very professional. LHR-JFK sector was excellent. Although the 747 cabin is extremely worn the aircraft are being replaced in due course. The crew were very attentive and provided plenty of drinks the meal was lovely too. On the way back the turbulence was severe and there were a lot of frightened passengers the crew were very calm and reassuring and helped ease anxieties round the cabin.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Kieran","United Kingdom","2014-12-22","Flew with BA back in June from London Heathrow (LHR) - Rome (FCO) outbound in Club Europe return in Economy. Outbound flight on an A321 in business great service relaxing and comfortable improved greatly being addressed by name by the crew who were very funny and friendly great food and drinks on flight leaving London at 8:30 in the morning. Return on a 767 in Economy great service and very relaxing brilliant food and drink even in Economy and once again friendly crew and brilliant seats. After a few trips over the months it appears BA is definitely improving with such brilliant service!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Robert Wright","United Kingdom","2014-12-22","TPA - LGW on Dec 10th in PE. BA have total monopoly on the London/Tampa rout and don't they know it. I fly this about every six weeks or so normally in Club World but sometimes in Premium just due to the huge price variance. The quality of the planes on this route but more importantly the service and staff attitude are way below the standard you would expect and this trip was no exception. Old plane miserable arrogant staff and poor service. I pray every time I fly that another carrier will take up a slot at Tampa as it's a growing airport and when they do BA will definitely lose my business and I suspect many others.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Paul Eddy","United Arab Emirates","2015-07-20","Flights were all on-time. Staff well manicured and welcoming. Slight issues with the safety video - but we got there in the end. Very strong focus on safety which is paramount to me. No inflight entertainment. Inflight meal/offering consisted of a small bottle of water. Not a great offering considering other carriers in the region - PG But enough for a 45min flight.","","Solo Leisure","Economy","REP to KOS","7.0","5.0","5.0","1.0","1.0","5.0","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2014-12-22","LHR-Washington on a 777-200. Trip got off to a good start in the BA Concorde 1st Class lounge. Nice champagne and a nice quiet ambiance which I like. The place is starting to show signs of wear and tear - with sagging seat cushions. Plane was latest 1st Class and there was only 7 passengers including my wife and I. It seemed a little larger than the 1st I travelled on a month ago on an A380. Maybe it was because of the hideous centre console (that houses he folding table) was smaller - rather than take up half the space. To start we had a small ""appetizer"" (an Amuse Bouche) which was absolutely hideous. A sort of grilled cheese with burnt bits on it and some sort of couscous. It was foul and we left the lot. Both had a langoustine starter which was ok. The mushrooms with it was wet and horrible texture to the mouth. The soup we both had was nice. My cod dish was very good. My wife said the steak two ways was ok. The braised part she did not eat. Wines all ok. Service from the FAs was fine. In terms of overall quality BA really fail consistently to deliver. As a matter of curiosity I sourced the on way price the day before we left; £5543 - one way. Its an insane price and if I paid that I would be furious as to the product I experienced. Travelling in 1st is only worth it on ""sale"" offers or Avios. We are travelling back in Club as in my experienced the slightly shorter flight home in First is not worth the money or the Avios. So disappointing. BA really are clueless when it comes to understanding ""quality"".","","","First Class","","3.0","3.0","4.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tony Banwait","United States","2014-12-22","SFO-LHR-SFO in Premium Economy in December 2014. Outbound flight - an older 747-400 showing signs of age. Crew not too friendly and were not seen after dinner service. Only one drink offered. Quite impressed with dinner filet of beef which I believe was from Club menu. Breakfast sadly was a cold croissant and jam. Return flight much better with attentive crew. Double dose of drink was a nice start. Again served a filet of beef from Club menu which was very good. Older 747-400s need retiring very soon. Premium economy seats are ok but get cramped after a few hours of sitting.","","","Premium Economy","","6.0","3.0","3.0","4.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Balaz","United States","2014-12-22","LHR to MIA on 12/8/2014. Pros: Lighting window blinds large TV personal storage PJs and food. Cons: Seat does not conform to lounge chair without activation of sleeper section. No bedding provided except used throw pillow from last seating. Four middle seats crowd the area too much. Bathroom very small. Cabin was very very dirty. Advise fly AA 777 or 77W on same route.","","","First Class","","4.0","1.0","4.0","4.0","2.0","","","3.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","S Gar","Australia","2015-04-17","Flew from REP to BKK on a ATR72. Slight delay of about 20 minutes no drama as we had plenty time before our connecting flight which we always make sure we have when we have connecting flights! Would use again.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Waddell Ian","United Kingdom","2014-12-22","London-Prague-London. Smart new-looking A320 from T3 which was nice. Early flight so no delays ahead of the ATC cock-up that day. Good crew there and back on time and generally excellent service. The one thing which places BA apart from Easyjet (I won't even mention Ryanair) is the speed of cabin service because no money changes hands. On Easyjet the trolley makes glacial progress down the aisle whereas on BA things move much more quickly.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Tonge","United Kingdom","2014-12-22","Very satisfactory flight with British Airways from London to Bangkok. Was expecting the worst having read some of the reviews on here. I had one of the window seats where you don't have to climb over somebody to get out and this seat compared favourably with some of the higher ranked airlines as it offers excellent privacy. Everything from check in to departure was seamless and apart from the AVOD which is pretty dated everything else on board was very satisfactory.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Simon","Austria","2014-12-18","VIE-LHR on Nov 29 on an Airbus 320 in Economy - straightforward evening point to point flight with a mixed fleet crew. Flight departed on time and landed ahead of time in Heathrow which is a rare thing these days. No luggage to check and web check-in was working fine. Plane featured the new slim seats which are a step back in both comfort and legroom. Mixed fleet FA's were pleasant however the service was not particularly well organized. It took them quite some time for the service to start and it took more than 30 minutes to get a drink after the sandwich has been served. On the other hand the bacon sandwich was actually good and full bar service was offered. Other than the “required service” of sandwich drink and duty free the crew was pretty much in hiding mode. Service not quite up to usual BA standards. BA uses a shared lounge in VIE which this time was quite busy but not overcrowded. Lounge as such is acceptable but far from great. Still believe that BA offers one of the best economy products on the European market and flying them is in general a pleasant experience. (Oneworld Sapphire).","","","Economy","","9.0","4.0","2.0","5.0","3.0","","","5.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","David Cornish","United States","2015-02-18","I flew them two years ago without any issues. This month I booked round-trip BKK-Siem Reap. Outbound: Flight was several hours late without notification. Inbound I got to the airport and was advised the flight has been cancelled the day before and they nicely rebooked me for the next day and ""had emailed me to let me know"". Had I not arrived early the gate would have been closed since they did not even bother to staff this departure! I received no email and flying a day later was not an option. They claimed I could fly two hours later on Bangkok Air with no problem - I simply did not believe them. As it turned out they did give my name to Bangkok Air and check in and the flight with them was fine. So while the ticket on Cambodia Angkok Air seemed too good to be true it kind of was. However I did not need this hassle so I'd stay away from the min future. A shame though.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","4.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","P Landis","United States","2014-12-22","We flew Cambodia Angkor Air twice our son flew it twice as well. And all four flights were either cancelled or had their departure times changed. In one case our departure time was delayed by four hours. We had to scramble to move that flight a day earlier or we would have missed several connecting flights. When we raced to the airport after learning of the change we were told we would have to pay a change fee to switch flights. Only after arguing vehemently that Cambodian Angkor Air was to blame did the counter woman agree to waive the charge. If you have to be somewhere on time beware of this airline's miserable on-time record.","","","Economy","","1.0","3.0","4.0","4.0","1.0","","","2.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","MJ McCarthy","Australia","2014-10-08","Saigon to Siem Reap A321 Cambodia Angkor Air aircraft. I flew Cambodian last year from BKK to REP and found them an excellent airline that being said this September when I flew SGN to REP I was quite disappointed. The flight was delayed without notification which is ok but not ideal. The problem was the aircraft. It was a very old A321 leased from Vietnam Airlines and the interior was sparse to say the least. My exit row seat was broken. The button to shift the seat back was actually detached from the armrest and was hanging down by a couple of wires near the ground. The TV's for the safety video were the style that lowered from the ceiling and then went back into place as the flight departed. The only problem was that they didn't work and the safety video was audio with no visual. Ok so its an old plane still no problems. However on a 1.5 hr flight to REP no food or drink not even water was offered. This is different to past experiences and I felt for the 180 USD one way flight for 1.5hrs even some water would be appreciated. Unfortunately this airline seems to be on its last legs and I wont be flying them again shame I used to like them.","","","Economy","","5.0","1.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","T Hanan","Germany","2014-12-18","MAN-LHR-ZRH and return. Very smooth online check-in and seat selection. Lightly loaded flights so I ended up with an empty seat next to me on every leg of the journey. The catering was pretty basic the usual crisps biscuits or nuts but a full complimentary bar. Every flight was on time or early - when the return flight arrived at LHR ahead of schedule they even agreed to rebook me on an earlier connection to MAN which then also arrived early at MAN. All in all an impressive experience.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Scott","United Kingdom","2014-12-18","Great experience on BA Glasgow to Prague via Heathrow outbound 3/12/14 inbound 6/12/14. Immaculate refurbished aircraft seats very comfortable. Great breakfast unexpected from Glasgow and tasty filling sandwiches on the Prague flights. Only quibble is very scanty snack on evening flight back to Glasgow. Very good value package city break to Prague from Glasgow.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Chan","Australia","2014-12-18","Flew return (LHR to LAX) on the A380. Condition of the aircraft is good as the aircraft is new. BA had first business and economy on the main deck and business premium economy and economy on the upper deck. This was good as it avoided the vast spaces which could make the cabin look like cattle class. The food service was acceptable and has not changed much (except for the smaller portion) from which I first flew with BA about 15 years ago. Service was delivered in a professional and timely manner. The downside was the seat design. BA is trying to fit a remote control video screen tray table and storage space all on the seat back. This makes the tray table and video screen far too small (back to sizes that I experienced back in the 90s). This made the travel experience felt like cattle class as the seat dimension is typical economy seat size. All other airlines have improved the travel experience by improving the economy seat design. The worst experience was on the return leg when a passenger absolutely refused to put his seat upright during the dinner service and this was after I asked him repeatedly. This resulted in my tray sloping down and the dinner tray and tray table hitting my stomach. The cabin crew just shrug me off when I asked him to ask the ""gentleman"" to put up his seat for just 10 minutes. Come on there is a big difference between good service (not upsetting customers) and just avoiding difficult situations.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","3.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","M Bates","United States","2014-09-28","Flew from Phnom Penh (PNH) to Siem Reap (REP) on Cambodia Angkor Air. The flight left on-time but the airplane said ""Vietnam Airlines"" on the outside with a VN-B210 registration. The Flight Attendants were Cambodian but this was very confusing for passengers.","","","Economy","","8.0","2.0","2.0","2.0","1.0","","","2.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","G van Beers","Netherlands","2014-08-11","Made a flight from Siem Reap to BKK. Left half an hour too late because a stewardess was delayed. At arrival she made no attempt to hurry and walked to the plane at ease. Because of the delay we were just in time to catch our connecting flight. Unfortunately our suitcases didn't.","","","Economy","","5.0","4.0","2.0","2.0","1.0","","","2.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Bassett Kevin","Australia","2014-06-09","10/5/14 BKK-REP. We all stood in the hot crowded bus for 28 mins before getting to plane. I could see at least 3 phones and tablets in use as we took off. At least 4 people moved from their allocated seats prior to take off. Pax next to me had an oversized suitcase on his knees for flight duration intruding on my space but making an effective emergency exit problematical. A significant percentage of pax got up out of their seats after landing while the seat belt sign was still illuminated. Plane looked clean. Snack served was very nice. I know that Australian airlines are very good and strict with safety and protocols but I witnessed enough glaringly obvious departures from international best safety aviation practices which would make me seriously reconsider flying with the airline again.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Jarvis","Australia","2014-12-18","JFK-LHR B747. Brilliant flight - namely because of the flight attendants. They were really friendly - not hurried in what they were doing and seemed genuine. The product on this older 747 wasn't great. It was nice having the extra room and smaller cabin in Premium Economy - but the TV screen was tiny and you could tell it was just an out of date aircraft and needed updating! Food was absolutely excellent - beautiful lamb cutlet and beef cheek - best food I've had on an aircraft. Quick flight - reasonably comfortable and would definitely fly again!","","","Premium Economy","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Smith","United States","2014-12-18","I cannot believe that BA calls their plane from Austin to London a ""Dreamliner"". I'm sitting in their so called ""club world"" which is the equivalent to Americans business class and this plane is awful! There is no room to put anything at all. Everything and I mean everything goes in storage. You are literally looking straight at the person next to you. Attendants are rude. Don't waste your money. While its nice to go non-stop between Austin and London this will be the last time I ever take this flight.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Boone Pieter","Netherlands","2014-12-18","AMS-LHR-JNB and CPT-LHR-AMS in club. 767 between Amsterdam and London is just wonderful Love the front cabin. A380 to JNB. This was a late departure. I could see - from the lounge - the A380 arrive at the stand some 30 minutes prior to boarding obviously arriving late from another destination and even though it doesn't require a lot of inside-knowledge to see that such a plane can not be 'turned around' in 60 minutes. However BA did not feel there would be a delay until it called all it's premium passengers from the lounge and had them lined up in 4 separate lanes in front of the counter then announcing a delay of 15 then 30 then 45 minutes: How to get your most appreciated customers furious never hear so many complaints on an airline even before the flight started: terrible ground management: not a good start. Upperdeck club seating is absolutely wonderful and this plane is so quiet that you can hear everything. Never realized how much snoring is going on at night first time I had to use earplugs. Food was just terrible and how BA gets away with having pepper and salt in the cheapest of the cheapest sachets just baffles me. The flight to Jo'burg was obviously done by the more senior crew who have incredible charm wit and the most entertaining sense of humor. That opposed to the 'new crew' on the way back from Cape Town. Old 747 with spacious seating all fine. Crew stressed running all the time no manners no sense of class and definitely no sense of humor. Food was slightly better on this long flight but way below any other European carrier I flew. It was my first time in club on BA I love the seat very comfortable for sleeping. There is a lack of space to put your stuff but other than that: a really nice product. BA lounges definitely stand out in the level of catering (food). Transfer at LHR T 5 was quick and easy but terminal itself is a tacky shopping mall and how - so soon after being delivered as new - half of it was blocked for remodelling. My return to Amsterdam on a new A319 was great. Good breakfast and seating is fine.","","","Business Class","","7.0","5.0","2.0","1.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R King","United Kingdom","2014-12-18","Travelled JFK - LHR late November. The Concorde Room: very nice indeed food not that good for once. Seat 1K: fine comfortable enough but no space at all for small things - even the wardrobe had no storage space. Just room for the coat and shoes below. This compares with American Airlines Business Class which had essentially the same seat loads of storage space and good privacy. AA Business class is equivalent to BA First Class. The service was fantastic as always with BA. Cup of tea excellent and breakfast good. Toiletries bag was fine with all the items needed. Toilet a bit naff for First Class. Value for money simply because the deal I got was really good - BA always do deals late November. Otherwise it would have been poor value. However AA are preferred - BA do not have WiFi.","","","First Class","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Rodrigo Molina","Australia","2014-05-06","I flew from HCMC to Siem Reap and return both were a quiet flights better than I expected although I only received a bottle of water but I guess it is usual on short flights like this one. The crew were very friendly.","","","Economy","","6.0","2.0","2.0","1.0","1.0","","","3.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","N Brown","Australia","2014-04-28","Sihanoukville to Siem Reap - uneventful journey in an ATR72. The only catering was a bottle of water. The flight had been scheduled to go via Phnom Penh with some down time on the ground but in the event the flight was direct - meaning we arrived a couple of hours earlier than expected. The tickets are very expensive for the short distances and equivalent bus fares but flying is much quicker than land travel in Cambodia. You pay your money you make your choice.","","","Economy","","8.0","3.0","3.0","1.0","1.0","","","2.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","J Bear","United States","2014-04-19","Flying round trip from PNH to REP. E-mailed me few days before that 6 am return trip (REP to PNH) was cancelled and rebooked me to 12 pm flight. I e-mailed back to say that flight didn't work because of a connecting flight at PNH and asked for alternatives. They changed my outgoing flight time (PNH to REP) instead to earlier flight. Rebooked me back on 6 am for return flight. Arrived at airport at 4.30 am. Flight was cancelled.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tom Gleinser","United States","2014-12-18","We flew ""Business/1st class"" from London to Dublin and then Berlin to London recently on an Airbus A-130 (like a 737). Three seats on a side. The only thing different from coach was they put a tray table over the center seat. The seats were as cramped as Southwest airlines. The service was excellent but the seats made it a bad deal.","","","Business Class","","2.0","1.0","5.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Blackhall","United Kingdom","2014-12-18","LGW-TFS in November 2014. Flight left Gatwick at about 0900hrs to arrive Tenerife at 1340 hours. We were served a croissant and cereal bar plus coffee and a yoghurt at about 1000hrs. No further trolley service at all during this four and a half hour flight. On the return leg leaving Tenerife at 1415hrs we were served a wrap and a cheese roll with either drink from the bar or hot drink. The drinks were served after the meal. No further trolley service. The seating configuration was tight to say the least and I am 5'8. This felt like a budget airline flight. The Captain asked us to enjoy British Airways hospitality!","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Turunen","United Kingdom","2014-12-10","LHR-HEL Club Europe / HEL-LHR Economy. Club has improved a lot. Great service from staff. Greeting you by your name. However the food was just cold cuts and salad - dessert thin slices of fruit. The new seats are not very comfortable but I sat in the first row so had ample leg room. Not sure if worth a full fare but as a part miles ticket it was enjoyable. The return in economy was fine. Again the new seats are not comfortable - much prefer the old ones although the cabin does look very nice. In economy you were served a sandwich and drinks including beer. I fly the same route regularly in Finnair and BA is a superior service. The flight attendants did a good job. Not overly friendly but quite attentive. The lounge at LHR terminal 3 is ok but breakfast was pretty bad. Egg muffins with no taste at all - do recommend Club Europe but only when not paying top fare.","","","Business Class","","7.0","2.0","5.0","2.0","1.0","","","3.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","J Taylor","United Kingdom","2014-01-09","Definitely an airline to be avoided whenever possible. First time I flew with them from Siem Reap to Phnom Penh in the morning and they sent me an e-mail only the previous evening to tell me that my flight would have been delayed by 1 hour. Definitely worse was the second time when I had booked a morning flight from Phnom Penh to Ho Chi Minh City. Arriving at the airport I found out that the flight had been cancelled without anyone warning me in advance and I would be moved to the next flight to HCMC leaving 8 hours later. Consequently I lost my connection flight to Phu Quoc and had to fly there the day after. Definitely not recommendable particularly if you are planning connections.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Rob Bennetts","Australia","2013-12-09","Flew Siem Reap to Sihanoukville on 8 December. Flight was slightly late leaving but the ATR 72 was clean and comfortable. A small snack box was served and flight attendants were friendly and polite. A very good flight.","","","Economy","","8.0","5.0","5.0","5.0","1.0","","","4.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","John Bauman","United Kingdom","2013-11-12","Arrived at BKK Airport for flight to Siem Reap having checked with the airline that morning to ensure the flight was on time. It was but once at the airport - it wasn't. The flight was cancelled. Advised an e-mail had been sent to me the day before advising of such. Funny that none of the other 5 persons checking in had received an e-mail. Advised I would be put on the late afternoon flight but after a conversation they transferred me to a Bangkok Air flight escorting me to their desk and securing my boarding pass. Returning from Phnom Penh all went very smoothly. Good crew clean Airbus and snack meal. No complaints there.","","","Economy","","7.0","3.0","3.0","3.0","0.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Robert Davidson","United Kingdom","2014-12-10","BGI-LGW Premium Economy August 2014. Silver Tier Status. Older plane with older version of BA PE seat. Adequate leg room though. Cabin crew barely visible for the 8 hour flight and quite short tempered when they served dinner and breakfast. On BA website PE meals advertised as being a choice of two dishes off the Business menu. We were definitely served an Economy meal for dinner which was fairly average. Breakfast before we landed in LGW consisted of a hard cold croissant with jam and fresh orange with tea/coffee. At the end of an 8 hour flight this was really disappointing and I would have been disappointed with this in Economy never mind PE. When I asked a flight attendant about this I was treated abysmally. Overall it is not worth paying extra for PE taking into account the poor standard of meals but especially the lack of courtesy and basic manners shown by cabin crew.","","","Premium Economy","","2.0","3.0","1.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Jones","United Kingdom","2014-12-10","Amsterdam for two nights on business. Used BA. I have to say that their economy Euro product is good and covers all angles for smooth and efficient journey. Check in at LHR T5 takes seconds and security minutes. The aircraft was the early-bird and was full. Breakfast snack and tea served minutes after take off. Even a tea refill offered. Good value for money too.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Vivienne Pinnell","United Kingdom","2014-12-10","LHR to Seattle return in WT+ a thoroughly enjoyable experience on each journey. Both flights more or less on time with excellent crew on both legs very attentive and cheerful with plenty of drink runs and quite tasty meals. Entertainment quite good with a huge choice of movies TV and music. On arrival into Seatac I was through immigration and customs with my luggage and in my limo in under an hour. On arrival into Heathrow terminal 5 it took about the same amount of time. I've been flying this route for the past twenty five years on average two to three times a year and BA is certainly the best airline flying to Seattle.","","","Premium Economy","","5.0","5.0","5.0","4.0","4.0","","","5.0","1"
"canadian-north","/airline-reviews/canadian-north","Canadian North customer review","Mark James","","2010-08-04","I fly this airline regularly between Yellowknife and Edmonton. Staff is generally friendly and the complimentary food service is a nice touch but generally inedible. Unfortunately they have the tendency to change your seats without notice and you will not find out until check-in time. Much of the reason for this change is that if they notice a flight is only half booked they use half of the plane for cargo which eliminates the first 6 rows of seats. Thus when booking on Canadian North make sure you book the back row of seats (between 10-16) and you likely won't have to worry about your seat being changed. Prepare to be packed in like sardines on most Canadian North flights though. Seat pitch/width is standard.","","","","","6.0","","","","","","","","0"
"canadian-north","/airline-reviews/canadian-north","Canadian North customer review","Jack Dell","","2008-11-23","Ottawa to Iqaluit (formally know as Frobisher Bay) in Canada’s Arctic. First time flying with Canadian North. Checked in at the Ottawa airport for the morning flight. The gate was located in the new terminal. Flight was on a 737 with about 60 seats. Asked the flight attendant where the rest of the seats were? Was informed that the airplane was in a “combi mode” and had freight in the forward half of the plane. She also explained that's why we had to board stairs at the back because the airbridge can not be used. Flight took just under 3 hours. Outstanding service. From a hot breakfast hot towels and coffee with Irish cream all included in the fare. Return back to Ottawa 2 days later with the same great services. Meal this time was an Arctic Char with free wine and another coffee and Irish cream. There was no entertainment consoles on board but it did not seem to mater as there were no bad jokes by the flight attendants either. Will fly with them again!","","","","","9.0","","","","","","","","0"
"canadian-north","/airline-reviews/canadian-north","Canadian North customer review","Steve Mason","","2008-03-02","Had a chance to fly Canadian North for the first time from Calgary to Inuvik in the Northwest Territories. Check in friendly with no extra charge for my 4 bags. The aircraft was a Boeing 737 which replaced the Fokker-100. Flight Attendants were friendly attentive. We were served a hot breakfast. Return flight equally as pleasant with a hot dinner this time and free wine. The service reminded me of the Wardair days. I only wish that they flew across lower Canada as well.","","","","","5.0","","","","","","","","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","M Shah","Kenya","2013-10-15","Siem Reap to PNH. Was a quick flight with good service. Crew were professional and friendly. Check in was a bit slow. Boarding was efficient and we took off before ETD. 40 minutes later landed in PNH. Baggage took around 10 minutes to come out.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","J De Bruin","Netherlands","2013-09-29","Bangkok to Siem Reap and vice versa. Great experience. Nice crew snack box handed out and a comfortable clean atr plane. Would fly with them again since they are much cheaper than the competitors on the same route.","","","Economy","","9.0","4.0","4.0","5.0","1.0","","","5.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Alain Kupferman","Thailand","2013-09-22","Flew from Bangkok to Siam Reap on ATR72. Good snack for such a short flight friendly crew very low prices (much lower than the airport taxes) clean planes all on time with arrival ahead of schedule to be recommended.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bell Neill","United States","2014-12-10","LAX-LHR-LAX on the A380.The first thing I noticed: You can no longer upgrade with Avios. Unlike the days of BA Miles any attempt just brings up ""No Availability"" or the web-site simply tries to make you buy an upgrade. Not a good start. Next up at LAX the plane was a good hour late arriving. Finally boarded and the flight was OK. Food was from the Club World menu (WTP) seating fine enough wine good IFE but then landing late at LHR a delay because ""An airbus was at our spot"". Next the airbridge will not work followed by an airbus is in our spot. Over 35 minutes wasted sitting there with children bullying passengers. If the pilot wishes to lie please be consistent. Route back all quite normal but I feel somehow BA have thrown the baby out with the bath water. As a share holder I prefer discounts to dividends which are doubtful ad I preferred using miles to upgrade (try finding flights from the US you can book with ""Avios"" and finally why did that pilot lie to all of us sat there waiting to park? Time to stop collecting miles change credit cards and look for an honest airline I feel.","","","Premium Economy","","5.0","3.0","4.0","2.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Neil Balter","United States","2014-12-10","Phoenix to London - outbound a wonderful and enjoyable experience. The problem we had started on our return flight home. We boarded the plane and were disappointed to find out that we were in the old style first class. After being in the new cabin on the way out the old configuration is very run down and there was a rip in the seat. I was attempting to work but when I went to plug in my laptop battery I found that there was no adapter for me to use. Since I could no longer work I decided to put a movie on. The tiny screen in the old first class was just pathetic. The flight attendants did their absolute best to make up for the issues and I give them high marks for trying as hard as they possibly could to accommodate me. I decided to walk to the back and visit a friend who was also on the flight. You can imagine my surprise when I saw him sitting in business class with a TV screen bigger than mine a plug for his laptop and a new seat. At this point it became obvious to me that the rest of the cabin both coach and business class had been upgraded. It doesn't make sense to me. Just when we thought it could not get any worse we landed in Phoenix to face another issue. We waited 45 minutes for our bags before being told that our luggage was still in London. We've flown on this flight before and had the same issue of our luggage not being on the plane. The difference is that we were informed before landing that our baggage hadn't made it and that they would have it delivered directly to our home. Well this time nobody informed us so we stood there waiting for 45 minutes at the baggage claim before we were told.","","","First Class","","","1.0","5.0","4.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Lancaster","United Kingdom","2014-12-10","LHR to IST in economy. Excellent! I thought it was a new A320 but FA told me it was not new it was refurbished. Well done BA on a good re-design: new lighting seats clever seat-back storage etc. I believe they've reduced the economy seat pitch but the design is such that you don't notice. Dinner was served on this evening flight - a very tasty Chicken curry with cheese/crackers and chocolate mousse desert. A very decent meal for a 4-hour flight in economy. FAs were courteous and efficient. The only negative was security at LHR T5 where there was a long delay because of installation of new machines and security alert that morning.","","","Economy","","8.0","5.0","5.0","5.0","2.0","","","4.0","1"
"canadian-north","/airline-reviews/canadian-north","Canadian North customer review","S Peterson","","2008-02-07","Flew with Canadian North on two occasions. Found both flights to be very enjoyable. First flight was Edmonton to Norman Wells and the next was Edmonton to Yellowknife. Found check in staff to be friendly and helpful both times. Flight Attendants were very courteous and friendly. No corny jokes unlike Westjet. Meals are also included with the fare. For breakfast it was a hot or cold meal. For dinner on the way home it was pork or chicken with free wine almost unheard of today on domestic economy flights. The airplane was an older 737 but in nice condition and lots of baggage allowance. Would fly with them again and strongly recommend them.","","","","","5.0","","","","","","","","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","K May","United States","2013-09-22","I'm sitting at Bangkok airport writing this review. Cambodia Angkor canceled our 11am flight a couple of days ago and rescheduled us for a 3pm flight. So that meant an extra 4 hours sitting in the airport for us (we were coming in from another flight). But then they canceled our 3pm flight and put us on another company's 5pm flight. So all in all a 6 hour delay because they couldn't sell their tickets. Praying they don't cancel our return trip. Overall it's a cheap flight if you ever get to your destination.","","","Economy","","","","","","","","","4.0","0"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Chea Kok Ou","Cambodia","2013-05-27","Flew from BKK to PNH It was a pleasant flight with a new aircraft and warm hospitality of cabin crews. Went beyond my expectation!","","","Economy","","9.0","","","","","","","4.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Nick Benfell","New Zealand","2013-04-24","Ho Chi Minh City to Siem Reap with Cambodia Angkor Airlines. Plane was an A320 which was new or refurbished. We enjoyed the flight and have nothing but praise. Plane moderately full comfortable as planes go and service was very good. As we were on a tour cannot comment on price of seats etc. No issues with overhead locker space etc.","","","Economy","","9.0","","","","","","","4.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","R Davidson","United Kingdom","2013-01-08","SGN-REP. Short flight on ATR 72 turboprop plane. Brand new with comfortable seats and excellent service. No food but bottles of water handed out. Would recommend.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Vincent Borlaug","United States","2014-12-04","BA216 from Washington to London in World Traveller Plus on BA's new A380 (upper level) - one of the smoothest quietest flights I've experienced in 45 years of flying. Practically everything went off perfectly - less jet noise than on other aircraft decent food great leg-room and seat width a relaxing cabin layout and a top-notch cabin crew (no rating for entertainment since apart from the flight tracker I don't use it) - even the boarding and disembarkation despite being on two levels seemed more orderly than in the past on other aircraft. A success all round.","","","Premium Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Colin Pay","United Kingdom","2014-12-04","LHR-BGO on A319. Flight on time and only half full. Drinks and snack on this early departure. Crew very good.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Lowe","United Kingdom","2014-12-04","LHR-SFO-LHR. Out in economy and return in economy plus both in a 747-400. Outbound seating was in the V2 configuration meaning that no exit seats were available but did manage a bulkhead seat which made the journey more pleasant. Staff on this flight were quite poor forgot to serve me dinner and disregarded the call button literally had to physically stop the steward in the aisle to get service. Return in PE cost an extra £240 which is quite steep but the dinner was better as was the space and seat. Service on return was excellent. Breakfast really disappointing cereal bar and a bag of dried fruit who on earth in management in BA came up with this menu?","","","Premium Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","B Landon","United Kingdom","2011-04-03","PNH to REP. Only a short hop but great little carrier with new aircraft pleasant service and good quality snack.","","","Economy","","9.0","","","","","","","4.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","David Chase","United States","2009-11-11","SGN-REP on new A320. Boarding was easy inflight service excellent. My only negative issue is when I was booking the flight online I had to buy a business class ticket as it showed no coach availability. Imagine my surprise when boarding to see only about 40% of coach filled.","","","Economy","","7.0","","","","","","","1.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Michael Guarna","Australia","2009-11-11","Flew Siem Reap to Phnom Penh on the ATR72. Be warned as a backpacker (or anyone who travels with carry on luggage only) that the overhead compartments fit nothing much bigger than a handbag. So you'll be nursing your bag under your feet or on your lap for the flight. The way the seats are constructed (2+2 layout) also means you can't stow your bag under the seat in front in the window seats. Not sure how well maintained the plane is either crossed my fingers and hoped for the best really. Luckily this flight is a very short one and landed quite early. Captain and cabin crew very friendly and free drinks served on a very short 30 min flight a welcome touch in the hot humid weather. The flight did have something i haven't experienced on a plane since the 1980s - the distinct smell of cigarette smoke!","","","Economy","","7.0","","","","","","","1.0","1"
"cambodia-angkor-airlines","/airline-reviews/cambodia-angkor-airlines","Cambodia Angkor Air customer review","Shane Tarr","Thailand","2009-09-04","This is the latest in attempts by Cambodia to establish its own airline but this time round it is jointly owned and probably effectively managed by Vietnam Airlines. I flew on its ATR-72 one of the oldest of such models in operation and clearly a plane ""leased"" or ""lent"" by Vietnam Airlines from Ho Chi Minh to Phnom Penh return. The flight from SGN had 10 passengers and the return flight from PNH 5 passengers but apart from very small passenger numbers nothing to complain about apart from price (lowest R/T fare is US$211 for a 35 minute flight but does not include US$25 passenger service charge ex PNH). CAA also has a A-320 at its disposal and its flights cvan be booked and paid for on Vietnam Airline's quite user friendly website.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Christine Coombes","United Kingdom","2014-12-04","I feel as though I am the only traveller in the world who has not enjoyed the experience on the Dreamliner. I've travelled with BA for the past 30 years. When on business I travel business class and when on personal travel it varies between economy and club - depending on distance and budget. This year I travelled to Toronto on vacation and were assigned economy seats on the new Dreamliner. We chose not to upgrade seats as the Dreamliner blurb gushed about seat space. How foolish we were. At just 5'7"" and 5'4"" respectively we are not in any way shape or form giants. But the absolute honest truth is we were squashed in tight. The restricted space was possibly not so much the leg room but the seat width - but letting the table down for food/drink was snug. Outside of the seat space issue everything else was superb. Inflight entertainment equipment was familiar easy to use. Boarding in UK and Toronto was smooth and helpful ground staff were always visible and proactive in offering and helping passengers. Entertainment itself was varied and instantly accessed. Food was reasonable. Drinks were available with meals and upon request. Crew were unfailingly polite professional and impeccable.","","","Economy","","4.0","1.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Donna Burchett","United States","2014-12-04","IAH-LHR B747 which was old but sat upstairs and it made it very pleasant. They charged $129 extra to reserve a business class seat in the upper deck. Do not care for the seating of one seat forward and one backwards. The food was terrible and they did not really want to serve any drinks unless they had too. Felt like I was in economy. Nuts were in a bag and breakfast was not much better. Flight attendants not very friendly.","","","Business Class","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","T Harvey","Canada","2014-12-04","YVR-LHR-AMS. An uneventful journey with BA but their Boeing 747 from Vancouver was a flashback to the 1990's. Dated interior with cold colours old seats that recline practically into your face making the already cramped space even more uncomfortable - you could also occasionally feel the person's knees pushing into the back of your own seat. The in-flight entertainment was equally old with a blurry screen and limited choice of entertainment. The cabin crew were courteous and friendly. Arrival and transfer in BA's Terminal 5 was very smooth and relaxing. The connecting flight to Amsterdam was a modern Airbus A319 with bright and comfortable interior/seating. Unless BA revamp their ageing 747 fleet consider fly with Virgin Air Canada or even Air Transat for the Vancouver-London route.","","","Economy","","5.0","2.0","3.0","3.0","2.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Derek Salter","South Africa","2014-12-04","Have just completed four flights with British Airways all in Economy and all long-haul. Two were on the A380 one on the B787 and the fourth on a refurbished B777. So they all had the new seat. I find it comfortable although never seem to get the headrest really right. The seats are narrow and on busy flights your neighbours can be rather close. At 1.83m the leg room and spacing was fine although some seats do have restrictions with the entertainment system. The 380 and 787 are very quiet which makes the toilets sound nosier should you be near them. On the upper deck of the 380 the overhead bin space in the back economy section is woefully inadequate. I'm sure it was never planned for economy seating. Food ok - my special meals came as ordered. Flights on time or early and staff helpful and pleasant. Heathrow T5 can be a problem depending on when you travel and the main section (A) can get very busy as people wait to learn the gate details.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Dob","United States","2014-12-04","British Airways for some reason was incapable of seating me next to my husband during our recent 8 hour flight. We made the reservation many months ago attempted several times to select seats and were told we could not do so in advance but needed to wait until we got to the airport. This was our first time flying with them and every other airline we have ever flown has allowed us to sit together. It is usually assumed that if we are married and making the reservation together at the same time using one credit card and paying a lot for the trip that we actually want to sit next to each other. When we tried to change our seats to be together all representatives said being separated was typical. Which is strange because then you have a plane full of families that have been physically separated for no apparent reason. While it's always fun to meet new strangers we will not be flying with British Airways again.","","","Economy","","1.0","2.0","2.0","3.0","4.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Worcester David","United Kingdom","2014-12-01","LCA-LHR in Club Europe. Decided to check a bag in to see how T5 baggage arrivals performed. Pleasant check-in experience. Security marred by a family carrying unrevealed bottles and liquids that was a field day for the security staff and simply a pain for the rest of us queuing behind them. The Cyprus airways lounge whilst much better than its predecessor is still third rate with a poor selection of food and wine and on this occasion overcrowded. Wandered to the gate in good time for boarding to be confronted by a flotilla of wheelchair-bound passengers all of whom get ultra priority boarding. So boarding took longer despite the fact that whilst Business class was almost full economy wasn't. On-board service was ok. Hot towels no menus drinks and a 3 course meal salad main dessert or cheese but somehow the service was not as impressive as my outbound. Queue longer to get through the e-passport channel than the regular immigration route but at least arriving in the baggage hall our bag was on the carousel. All in all a satisfactory flight.","","","Business Class","","6.0","3.0","3.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M McDermott","United Kingdom","2014-12-01","Travelled First Class - RUH to EDI via LHR. Stress-free luxurious and totally pleasant experience. The cabin crew were well-turned out friendly and welcoming and they maintained a quiet professional air that reassured me as I'm not the most confident flyer.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Down","United Kingdom","2014-12-01","LHR-HKG B777 Club World. I was lucky enough to book a window seat at the back of the club world cabin which meant that I had direct aisle access without stepping over someone else's feet or them mine and my meals did not need to be passed over the person next to me. I found the seat very comfortable and while it is slightly narrower than others it has a lot of flexibility with the foot stool and the reclining options. The backward/forward facing seats is not ideal although did not upset me as much as others. As I was travelling with a friend the potentially awkward intimacy was not an issue. IFE was excellent with a large good quality screen and an extensive library of films and TV. Food was fairly disappointing possibly hindered by an hour delay on departure although really they should be resilient to that. Drinks and service were both very good British Airways offer a very efficient and professional service although it is not always overtly friendly. Personally I like this but it could be seen as a negative depending on peoples expectations. Galleries Lounge in LHR T5 was excellent. Peaceful and comfortable with a good selection of drinks and reasonable food. Overall it was a solid product and one which I look forward to flying again. BA do need to improve their catering on board in order to compete better with other airlines.","","","Business Class","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Balaji Krishnamoorthy","United Kingdom","2014-12-01","London to Istanbul and return - Economy Class. The seats were leather and comfortable staff polite beautiful service. Food was delicious and the Drinks served was nice. I always liked BA's wine selection and they proved it again. There were no individual TV's but they did play a movie on both the flights so that killed time. Boeing 767 flight have enough leg space. A happy on time flight with good service. Always satisfied with BA.","","","Economy","","10.0","4.0","4.0","5.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Cameron-Lewis","Canada","2014-11-25","Check-in in Toronto was OK no fast track was apparent although it was purportedly offered. Lounge in YYZ was nice pre-flight dinner was just about OK with modest quality wines offered. Chose an Aisle seat YYZ-LHR bad idea. Seats are incredibly narrow not quite wide enough for my shoulders. Tried to sleep but not possible with in-flight staff constantly leaning across me lowering the partition and speaking to the Window Seat passenger who appeared to be a BA staff member who was determined to drink all night. Didn't eat dinner but breakfast was adequate. Decided on a window seat for the return LHR-YYZ. Bad idea again! Very claustrophobic. During the entire flight I managed to get one small glass of champagne it was very good. Thereafter no matter how many times I pressed my call button no one came thus nothing more to drink other than a glass of red wine with my dinner. No offers of cognac or liqueurs. Dinner ingredients were clearly good and well chosen but everything was so overcooked it was inedible. When I say over-cooked I mean grey vegetables that disintegrated on your fork and meat that was so dry and stringy that it was actually really unpleasant. Hadn't flown BA for a number of years and being a Brit thought it would be a pleasant change from Air Canada on this route. It was a change but not a pleasant one. It's back to AC for me. Their business class is way better than this experience. Perhaps I was just unfortunate. On the plus side the aircraft was immaculately clean clearly quite new and the inbound flight was spot on time.","","","Business Class","","1.0","1.0","1.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rodder","United Kingdom","2014-11-25","London City to Florence. LCY is a great stress free airport. On time flight great crew and a really good economy service. We expected the usual BA biscuit or snack but were served a tasty couscous and chicken salad with dessert with plenty of drinks. BA offers a good product from LCY.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Business","Thailand","2014-11-25","HKG-LHR-Bergen: Stockholm-LHR-HKG - A380 on long haul/A319 for short haul. I always like the forward Club cabin on BA's A380 Upper Deck despite the 7-across seating making it seem a bit cramped. Short delay to outward sector due to technical problems some of which had not been ironed out on take off. The screen dividers IFE and then the seat reclines had problems and required resetting. It was an hour before these were sorted out. My main concern on long-haul is merely sleep. The Qantas lounge in HKG is excellent and so no need to have dinner in flight. Also skipped breakfast as there is an excellent one in the Arrivals lounge. With BA having cancelled the morning flight to Bergen about 5 months after I booked my ticket I was stuck with a lengthy 12-hour connection. En route to Bergen the service for just 10 Club passengers was poor - way below expectations. With only 12 meals boarded of which 6 were a fish curry that no-one wanted (curry on a Norway flight?) 4 of us were stuck with sandwiches from the back. No tea or coffee service unless specifically requested. Return to LHR from Stockholm was a huge improvement. Friendly service quick drinks service and tasty lunch. Slept most of the way back to HKG again deciding not to eat or watch any IFE. In that respect the flight was excellent.","","","Business Class","","7.0","4.0","3.0","2.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Geoffrey Pierson","United States","2014-11-25","NBO-LHR Club world and LHR-BOS in economy: generally a pleasant and comfortable experience. I have difficulty reconciling our positive experiences with the negative comments about flight attendants in other posts here. As we boarded in Nairobi the purser welcomed us by name and said how pleased they were to have us back again on BA. Before take-off from London a flight attendant offered the third person in our row a different seat leaving my wife and me with a vacant seat between us. In all cases attendants were helpful cheerful and efficient. Obviously in Club World staff have more time to spend with passengers. With the exception of the late night dinner out of Nairobi we were impressed with the meal selection and quality. Flights were on time; checked baggage arrived in good condition. Agree that having to pay to reserve seats (if you are not of sufficient One World status) is disappointing. Generally we remain very pleased with British Air certainly the best One World option to Europe and beyond from Boston.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ronca David","United States","2014-11-25","Can't say anything negative about British Air. Our flight was cancelled in Philadelphia due to mechanical problems. They put us up in a quality hotel gave us meal vouchers and kept us informed of the flight status gave us an extra day at the hotel since it was a late flight. I missed my connection to Dubai had to wait at Heathrow for 6 hrs. Missed 2 days of work but can't get angry they did all they could and would fly BA again.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Arnold","United Kingdom","2014-11-25","I had not flown BA long-haul for over 30 years before this flight. I flew YVR-LHR as the final sector of a round- the-world trip and I have to say I will not be in a hurry to repeat the experience. The 747-436 looked tired and ready for a refit or the breakers yard. The seat was the most uncomfortable economy seat I have ever sat in despite the headrest 'wings' which are a nice feature. The lower part of the seat backs are fibre not hard plastic enabling the passenger behind to put their knees into the small of your back. this happened frequently throughout our bumpy flight. The cabin service was lacklustre and the breakfast unappetizing. Its a shame that our national carrier has such a mediocre product compared with Emirates or Air NZ. If I was a teacher I would mark BA as 'can do better'.","","","Economy","","6.0","2.0","3.0","2.0","4.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Jover","Australia","2014-11-25","Recently flew with British Airways on Europe trip. One of our flights was delayed due to fog in London so we missed our connecting flight to Paris. Had to stand in a queue for over three hours waiting to be reallocated another flight. Only 3 staff serving 200 people. Not even water was offered to people waiting in this long queue. Awful customer service would not recommend to anyone.","","","Economy","","4.0","3.0","1.0","1.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alan Mackenzie","Denmark","2014-11-25","CPH-LHR-CPH October 2014. Air travel just keeps getting better. The latest boon on BA is the mobile phone boarding pass app. Wonderful. No more searching for a printer making life so much easier. Well done BA!","","","Business Class","","9.0","4.0","4.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Thomas","United Kingdom","2014-11-25","On past experience I chose BA for our long haul return flight to South America from the UK. Not until I got to the payment stage did I realise that of the 4 flights only one short flight to Madrid was actually on a BA plane. The others were with Iberia Airways. I understand that flight operators have to partner with other agencies but you would expect then that they would adhere to standards expected of the original operator. Standards were very poor. No inflight entertainment on a 12 and 13 hour flight. Poor food and on the last leg of the journey we were even expected to pay for our food. What is this a budget airline at full blown prices? Again on this last leg the toilets weren't flushing! So at oyr destination they were almost full. My advice would be check who you're actually flying with.","","","Economy","","","3.0","3.0","2.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Gordon Wheeler","United Kingdom","2014-11-20","Just completed a return trip to Hong Kong on the A380 which is a magnificent aircraft. The crew food and inflight entertainment were good. We travelled economy and paid an extra £140 to reserve 2 seats on the upper deck. We found the seats uncomfortable and when the person in front reclined their seat you were trapped. Leg room was restricted by the video box. We were sat 2 rows from the toilet which were nearly constantly in use and the noise from the toilet flush was an irritating. The inflight entertainment just kept me sane as I found it impossible to be comfortable.","","","Economy","","5.0","1.0","4.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Brown","Australia","2014-11-20","First time with BA (a code share flight for JAL). Travelled NRT-LHR and return (BA5/BA6) on B777 in CW. Seats are designed in an S shape. This means that half the passengers fly backwards! Seats lie flat but a foot rest has to released from the wall to put your feet/legs on. Width of seats is poor and I found the seating cramped. Service was excellent both ways food good with plenty of drinks and snacks on offer. Very hard to get to storage bin to put your stuff into. One small gripe a 12 hour flight needs more than one meal and a light ""breakfast"". Lounge in Narita good standard but in Heathrow very basic.","","","Business Class","","7.0","1.0","4.0","4.0","4.0","","","1.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mun Keat David","Singapore","2014-11-20","BA16 Singapore to London. B777 World Traveller cabin. One of the most comfortable economy class flights I have had despite the fact the seating was on the more cramped side. The ambience of the cabin was very calming and soothing and the service from the young crew members enthusiastic pleasant and courteous. Managed to sleep 6 hours made the 13 hour shorter. Food was delicious and water runs in between meals very helpful to keep us hydrated. Compared to Air France which is self service appreciated that BA crew does the water runs. One complaint is the entertainment system which featured touch screen did not work on my seat but small matter. Overall a very relaxing soothing pleasant smooth flight made the 13 hours fly by quickly. This is my new favorite airline to London and offers great value for money compared to Singapore Airlines.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Worcester David","United Kingdom","2014-11-20","LHR-LCA in Club Europe. The First class lounge at T5 was fairly busy but we managed to get a table in the dining area for a late breakfast. My eggs benedict was a poor second to my friends self serve full English. We boarded straight away and magazines hot towels and menus were offered before push back. Drinks and nuts were served before lunch. The crew serving the right hand aisle were excellent. Band 4 meal consisting of a salad choice of 2 mains and cheese or dessert. My chicken supreme was excellent served with gnocchi. Drinks refills always at hand. An excellent flight. Well done BA.","","","Business Class","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Sears","United Kingdom","2014-11-20","LHR – LAX Club World A380 return a week later LAX-LHR on 773 in First. Outbound left almost on time excellent considering a full large aircraft. Food and drinks service speedy an improvement on a year ago when the A380 entered service and lunch took 3 hours start to end! Opted for lower deck front row middle two seats -perfect for friends not so much for strangers. Prefer lower deck on outbound due to the middle seats and high ceilings / wide aisles. Feels very spacious. Arrival at LAX improved and staff were very pro active in splitting ESTA and non and passengers and getting people through as quickly as possible. Return flight outstanding. First lounge not yet open however used Business Lounge and was quiet with excellent service. Priority boarding and walked to seat. CSM introduced himself and explained that only 8 out 14 seats booked (rarity on this route) and as such had two seats each! Middle seats for dining and sleeping then moved back to windows for breakfast and landing. Food and service very attentive – never a wait for anything had to start turning down drinks. Washbags had not been loaded at Heathrow and sleeping suit size not available but given Club washbag and as a gesture the crew gave a bottle of Grand Siecle to take away – worth far more than a couple of wash bags! Could not fault the three cabin crew serving landed on time and bags were at carousel before us. Can't wait to fly First to Singapore next year and compare the A380 service.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Saketh Rahm","United States","2014-11-20","SFO-LHR-DXB and return DXB-LHR-DEN outbound in premium economy return in business. Positives were all flights on time and crews were overall great on all sectors. Was able to upgrade return at check in at DXB for about $1000 which I thought was worth it. I was not too impressed with WTP product - I still had to pay to get assigned seats which is ridiculous when you are paying extra anyway. The 747 the product looks old and tired. Menu is the same as economy even though they advertise that catering includes a business class entree. Catering out of LHR was absolutely atrocious - almost like a TV dinner which is strange as this is their main hub. Return in Club world was a decent product. Lounge had hot breakfast and was quite big and food onboard was reasonable. Second meal service (high tea) was a joke with pre-packaged sandwiches - not too classy. Overall an okay experience but leagues behind EK/SQ/CX. Not sure when European airlines when if ever will catch up.","","","Business Class","","6.0","3.0","4.0","2.0","2.0","","","3.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","D Magagna","Canada","2015-03-09","Terrible airline. Service was bad airplane was not clean had to deal with a very sticky tray and garbage in the seat pocket left behind by a previous guest. There was no paper towel in the toilet. Air crew were not nice at all provided snappy answers when I asked for a cup of water to take my medication. Everything is extra on this flight do not expect anything. If you are travelling with them bring wipes your own earphones and anything else you may need they will provide you with nothing. Air crew are simply there to be cashiers nothing more. I would avoid travel with them at all costs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Eric Martin","France","2014-11-20","Flew with my wife LHR-JNB BA055 on an A380 October 31st and back JNB-LHR BA056 November 15th in Business Class. British Airways has invented ""High Density Business Class"" or ""Sardines Business Class"". 8 abreast on the main deck and 7 abreast on the upper deck this cabin configuration is very strange. To be fair the seat itself is comfortable enough to be able to sleep but it is so narrow that you have almost nothing to store any belongings. You are facing your neighbour and if you seat on a middle seat the access to the aisle is not easy at all. You have no view outside except if you have a window seat. You have the impression of flying in a submarine! On the other hand if you are a little bit claustrophobic fly the competitors. The IFE is OK the screen is large enough but the film selection is under average. The service is good food and beverage OK. To summarize as long as BA proposes (very) attractive fare (that was the case) I will fly again BA if not I will fly the competitors.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Schroeder","United Kingdom","2014-11-20","LHR-MAD Club Europe A320 Seat 2A 15.25 hrs departure: Newly refurbished cabin looked very classy in dark brown leather. Crew was excellent was start to finish. However those new seats are a catastrophe. There is not enough leg room they hardly recline and it's not possible work on a laptop. That's in Business Class. It is just like Easyjet seating but with a business fare price tag. Food consisted of some finger sandwiches and a scone with jam. Really? The flight gets in just before 19.00 hrs local time. Wouldn't a light dinner be more appropriate? Terrible disappointing experience. These new seats have to go and food must improve.","","","Business Class","","2.0","1.0","5.0","2.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","P Barn","Canada","2015-03-04","Canjet was an absolute nightmare and there was a stopover both ways while I paid for a trip that was listed as a direct flight! It took us about 10 hours to get from TO to Puerto Plata! That pretty much wiped out our first day on our trip! Took us about six hours to get home! The flight departure time to TO was changed about three times. Just before the plane was about to lift off to go to DR it quickly stopped. We had to wait for maintenance. On the way back no beverages at all until after everyone finished their meals! I like my wine with dinner not after I'm done. Ruined my meal. On the way back Canjet said they had four too many people on board and didn't know who they were! They checked everyone's ticket on board and still couldn't figure it out. This was for the trip to our stopover which wasn't supposed to happen anyway since we paid for a direct flight! While everyone was supposed to be seated with their belts on while on ground a woman demanded to use the bathroom. She was told she couldn't because it could lead to an accident. The woman raised her voice to the stewardess stood up and went to the bathroom. Nothing was done or said about it. I will never use Canjet again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Delore Mulvihill","Canada","2015-02-06","Travelled from Toronto to Santa Clara Flight 702 15th Jan 2015. Left On time arrived ahead of time from Santa Clara to Toronto flight 703. Left on time and arrived ahead of time. We had no problems all was great from the service to the meal provided. All cabin staff excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Paul Hogg","Canada","2015-01-19","My wife and I just returned yesterday from Cuba. We selected Canjet as our provider and glad we did. We flew out of Toronto and flew on a 3 year old 737-800 next gen. Great staff during check in flight attendants. Knowing planes we pre-booked seats 5e and f. The seat pitch was I would guess 33 inches. Enough room to cross my legs. Inflight service incredible. A true hot meal bubbly and a beer if you so choose. Having travelled on numerous flightstrips I would rate this airline and service a 10 out of 10.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Bobby Giannakopoulos","Canada","2014-05-03","YUL-SNU with a Boeing 737. The flight left slightly late but landed in Santa Clara on time. Check-in in Montreal was smooth by my fellow co-worker. The service the crew and the meals on board were fine nothing special. The champagne was a nice touch and the seat was fine. In flying entertainment was a recent movie shown on the overhead screen. Overall Canjet is not so bad I found that airline has pretty much the same service and the same seat comfort as Air Transat. It's just too bad their codeshare agreement with Air Transat for some route is about to end. I wonder what would happen to that Airline.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kari Strouse","United States","2014-11-20","MIA-LHR-BKK round trip club world three 777 and one 747. Check-in wait time is short for all flights. Fast pass through passport control and or security at Heathrow and Bangkok a big time-saver. Priority boarding smooth and relatively fast. Miami lounge shared with other airlines but excellent selection of comfortable seating food and drink. Heathrow lounges food offerings lacking. Small Bangkok lounge serviceable but Wi-Fi was down. Cabin service in general good with fairly attentive staff. I did however receive an unprofessional and snide comment about ordering a fourth Kir Royale on my last leg despite the fact that there were six hours left in the flight and I was not showing any signs of drunkenness. I did not pay $8500 to be insulted by cabin crew. Food over the four flights was inconsistent ranging from tasty to inedible. IFE showed the same movies on all four flights despite the fact that I flew in two different markets and my return was a full month after outbound flight. As I am only 5'3"" tall the seat was more than adequate though I could see how taller people would have a problem with it. Also I find it ridiculous that you must pay to choose your seat more than 24 hours before flight. Aisle seats are preferable as those on the inside must climb over the feet of the aisle passenger to get out into the aisle. Good overall experience except for a few pointed gaffes. On the fence as to whether the price is worth it.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Hemsley Paul","United Kingdom","2014-11-20","Dallas Fort Worth Texas to London Heathrow BA 192 7th November 2014. Economy yes but rude staff poor food and uncomfortable seats. I travel with many airlines and used to enjoy BA so what's gone wrong.","","","Economy","","4.0","1.0","1.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Teoh","Australia","2014-11-20","LHR-VIE in Club Europe on A320. Plane was an ex-BMI aircraft so it still had the old seats which are wider than the refurbished aircraft. Aircraft was clean and well-maintained. Good amount of legroom in row 1. Priority boarding honoured. Cabin crew were friendly and helpful. Seat was comfortable. On-board catering reasonably good with champagne offered. Flight was on time. Luggage delivered with priority. No IFE offered. Happy to fly with BA again if price remains competitive.","","","Business Class","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Ever Brianingham","Canada","2014-04-28","Returned to Toronto on April 10 from Puerto Vallarta. Seats didn't recline. Inflight movie available to only half the plane. Plane was so old it still had ashtrays! Seats were terribly uncomfortable. Washrooms smelt to high heaven. Inflight meal was so inedible that most people didn't eat it. As a matter of fact the stewards were trying to give away seconds! I will never fly with this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Jay Bernier","Canada","2014-04-27","Flew from Ottawa to Varadero and Montego Bay a few times on Air Transat codeshares operated by CanJet. The flight crew were rude every single time! Some belittled the passengers and some were simply confrontational. I was thirsty and they refused to refill my water for me. Definitely some problems with their training or hiring process. Won't fly with them again next winter.","","","Economy","","","1.0","1.0","2.0","2.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Mike Anderson","Canada","2014-04-14","Just got back from Roatan Honduras April 14 2014. We paid extra to have some leg room and with this selection by the exit door baggage must be stored overhead. We have been in these several times and are aware of this. To the point the flight attendants on this flight need a lesson in customer service. While trying to put our luggage up we were told to stop sit down and wait not because we were interfering with the aisle or movement she just didn't want us doing it. Along with this when we asked about the movie playing in English and French at the same time we were ignored. While collecting the waste from the food trays once again we were in trouble. Apparently collecting your trays together so you still have room is a big no no? Trust me they will let you know you are the stupidest person on the plane. I was embarrassed. This crew needs to find another way to make a living because customer service isn't something they excel at!","","","Economy","","3.0","4.0","1.0","4.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paesen Yves","Belgium","2014-11-20","AMS-LHR-JNBJNB-LHR-AMS all flights on time very clean and new aircraft staff very friendly and nice food. LHR- JNB flights on A380 fantastic aircraft inflight entertainment very good with music and movies. I would fly British Airways definitely again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Nolan","Ireland","2014-11-20","Travelled to and from India recently in Club World. Outbound to Hyderabad and return from Mumbai. Outbound we had the 787 which is a nice plane to travel on when in Club World. It was definitely helped by the fact that the cabin was only 40% full. I was surprised that they had only loaded one of the cold options as a main meal. Not what you would expect from a full service airline. On the return from Mumbai flew on a 777 which is showing its age. The crew were very distant and far from warm. The hot dish for breakfast (a frittata) was tasteless and given that this was the main meal for the flight (due to time of departure) was disappointing. I agree with previous reports that the more experienced crew are more distant and lacking in customer service when compared with the newer crew. Based on my flying experience over the past few years I would prefer to fly with the mixed fleet crew. They are definitely more approachable. Overall flights were fine and on time. The above demonstrates failures in service levels which once again confirms that all of the 'enhancements' being introduced by BA are going in one direction the wrong one!","","","Business Class","","4.0","3.0","3.0","2.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Geoffrey Pierson","United States","2014-11-20","LHR to DXB on November 6 an overnight relatively short flight. Departing at 9:45 pm. Crew managed to serve dinner in record time leaving maximum hours for sleep. Wine selection limited but of good quality. Dinner was fine - interesting first of meze followed by a lamb that withstood the long transition from preparation to plate. An excellent experience in total.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Denis Blake","Canada","2014-04-06","Flew into Pearson on 30 March 2014 waited 15 minutes to cross a runway then a half hour until the jetway was brought to the door of the plane. Apparently they were switched jetways but nobody was told. The flight attendant told us to sit down to get comfortable after a 5 hour flight I don't think so. As we left the flight attendant was standing with her back to the cockpit door reading a pamphlet out loud to no one in particular I guess to keep us from asking why the service was so poor. The food and seats were poor.","","","Economy","","3.0","2.0","2.0","3.0","2.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Elizabeth Fedorkow","Canada","2014-04-04","Our flight to Grenada on March 27 2014 was delayed 3 hours. No explanation why and information. Plane came in earlier then expected but then we had to wait for the crew to arrive therefore didn't get out any sooner. Canjet offered nothing to their customers for the delay. It is as if they don't care. Poor customer service.","","","Economy","","1.0","3.0","4.0","3.0","3.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","A Sabean","Canada","2014-04-03","We travelled Canjet from Halifax to Holguin Cuba March 15-22 2014. The check in people we encountered in Halifax were not friendly at all downstairs or upstairs when boarding the plane. The lines were very slow moving. It would be nice if we could have done web check in online or with the machines before checking in at the desk. It would have saved a lot of time. We were very surprised that the seats on the plane were actually quite comfortable and didn't lean back too far like some planes we've been on. They served us a complimentary hot meal champagne and wine along with soft drinks juices etc. This was all very nice. The crew left a lot to be desired as it was hard to even get a smile out of most of them. We will add that we sat in the very back of the plane on the trip home and had actually paid for seat selection for those seats so we could snuggle in and sleep during the overnight flight - the bathroom at the rear of the plane on the return flight smelt horrible - as soon as we entered the plane and any time the door was opened etc. Overall we were pleased with Canjet - Just a few more friendly staff would be a great asset.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Patel Niri","United Kingdom","2014-11-20","52b on upper deck to LAX and 51b back from LAX to LHR. Food on flights is ok and you are best advised to order a veggie meal in advance if you don't eat meat. Seats are better on the A380 in club than on other aircraft where they are not as new or comfy. IFE is fine though not as extensive as Emirates. I like that the announcements are kept to a minimum. The washroom on this side of the aircraft is huge - perfect for changing.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Hill","United Kingdom","2014-11-20","San Francisco to London Heathrow in August - appalling. I flew to LAX on the A380 which was ok but flying back on the BA 747 was a truly forgettable experience. It was in such poor shape and the staff were hopeless. The inflight entertainment was virtually non existant and seating was cramped. I flew the next day onto Hong Kong with Cathay which is head and shoulders above BA. For the amount it costs there are so many better alternatives.","","","Economy","","4.0","1.0","1.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D von Bergen","United Kingdom","2014-11-20","I travel to and from Singapore on BA in Club world most months but this was my first time on the A380 for this trip. On the whole - their staff on the ground are polite and well informed. Positives for this flight - good lounge in Singapore - the food has improved but it can be crowded. Club class cabins seem fairly spacious - (I was upstairs) but not as good as the 747. Excellent bathrooms - really spacious. One member of the flight crew was excellent and worthy of a gold star for maintaining good humour and excellent service Larger film selection than on the 747 Negatives - The food - awful - they've reduced the menu choices and the beef was inedible. Staff - apart from the member of the flight crew above the others were surly and uncaring - they are the face of the airline and could be so much better. I will fly with them again but would like the staff to be pushed on politeness and courtesy.","","","Business Class","","5.0","4.0","3.0","1.0","4.0","","","3.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Georges Royer","Canada","2014-03-31","I should have read the reviews of previous travelers regarding the Canjet SELECT program. I booked this VIP program ($129 for one person for a return trip) because of the benefits advertized on the website. I do not think it is worth it. On my flight from Ottawa to Varadero (March 14) I was able to check in rather quickly and my suitcase was given a red Priority tag. The flight was very pleasant and the service quite good. Staff were nice and I got champagne and free drinks. I had leg room because I picked a seat in the front row. On arrival at Varadero my bags came out ahead of the rest. However the return flight (on March 28) was a very different story. No Canjet Select desk at the airport no priority check-in no priority boarding no champagne or drinks on board no priority delivery of baggage. Paying extra did not give me any advantage. I can only conclude that the Canjet Select service is OK if you book it for the outgoing trip because Canjet has the staff to provide the service in Canada. But they do not have the personnel abroad. I will travel with Canjet again if there is no alternative but I would not pay for the Select service. It is a lot of money for a glass of bubbly and a drink. In all fairness I must say that the cabin staff on both flights were very nice and pleasant.","","","Economy","","7.0","2.0","4.0","3.0","0.0","","","2.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","K Neufeld","Canada","2014-03-28","Mar 20-27 2014 from Toronto - Grenada and return. Check-in at both ends was quick and relatively easy. Having said that the check-in in Grenada seemed unorganized and if you had pre-purchased your seats you needed your email receipt for proof. Going down flight was on time staff were very nice. We had purchased the Select and were given everything as promised without asking for it. Beverages and food were served within the first 2 hours of the flight. Drinks were replenished on a request basis after that. Coming back flight was delayed by 3 hours. Staff were friendly and attentive. Yes the planes are older and are worn. The legroom is minimal. I am 6'1"" and 230 and was able to handle the 5hr 45min flight but that would be the maximum time. As mentioned in other posts they do have movies inflight depending on where you are sitting the pop down screens may not be on the best angle. We brought are ipads for entertainment.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Nada Drozd","Canada","2014-03-19","Went on a trip to La Romana on March 10th. Arrived at airport 3 hours ahead of time. No signs posted for CanJet. Had to ask people in line if they were waiting for Canjet attendants. Finally some sloppy unprofessional looking people show up at counter 1 hour prior to departure. No smiles no acknowledgements or apologies for being late. Flight: extremely uncomfortable plane. Broken seats no legroom. Plastic trim by front of cabin falling apart. Filthy washroom. Terrible food. Flight attendants were rude and inattentive. No drink service of any kind to anyone for 2 hours into flight. We had to ask 3 times to get a cup of water. My husband was told to go to the back himself and get his own water. Finally 'champagne' was served before anything else. No drinks until after food was served. Had beef dish that was disgusting. The only positive was on our flight home on the 17th. There was a wonderful flight attendant who was extremely pleasant attentive and professional.","","","Economy","","","1.0","1.0","1.0","3.0","","","0.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Wilson","United Kingdom","2014-11-20","London Heathrow to Zagreb return in economy. Used the BA app to check in at both airports. Both flights on time. I found the crew were friendly and got the job done. They appeared to enjoy their work. The flight back from Zagreb was almost completely full - but the crew were good and ensured that everyone was catered for.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K McCarthy","United Kingdom","2014-11-17","I had a very poor experience with BA from Jo'burg to London was cancelled. We were kept on the tarmac for four hours with very little information and eventually told there was a technical fault so we would not be flying for another 24 hours. I needed to call my workplace to arrange work cover but the cabin staff said there was no BA phone I could use. Passengers had to go back through immigration in the middle of the night there was chaos around the baggage reclaim and a real lack of information from ground staff who appeared to have little direction on what to do. We were eventually taken at 4 am to a hotel where the hotel staff were unable to cope with the numbers needing rooms - families were separated. BA did not publicise the right of all passengers to EU compensation but I knew about this so did apply and receive the legally required amount promptly. All in all this was a hugely disappointing and frustrating experience from an airline that had previously been my preferred airline and I would no longer recommend BA.","","","Economy","","1.0","3.0","3.0","3.0","4.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Crane","United Kingdom","2014-11-17","Flew MCT to LHR on 1 Nov 14. Staff at Muscat were excellent and could not have been more helpful to my wife (who is a wheelchair user). Catering on the flight was awful. Food was inedible and we were only served two drinks over an 11hr flight. On arrival the staff seemed to not know that she was a wheelchair user (despite having assistance booked in advance) which meant a stressful wait on the plane while here wheelchair was found and a lift ordered. We flew out on Oman air that was faster cheaper more comfortable had decent food and better informed staff.","","","Economy","","3.0","3.0","2.0","1.0","5.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","John C Seguin","Canada","2014-03-14","Feb 28 2014. Got up at 3am 10 minutes from Pearson as our flight was leaving at 6am. Told that boarding was at 5.10 am.– Actually boarded at 6.10 and did not start rolling towards runway until 06.30. Canjet is probably the only airline which does not offer online check in. Still living in the past with no boarding pass scanner! Boarding was with special needs and families with toddlers then rows 22 to 32 which turned out to be a free-for- all. Very uncomfortable plastic seats - 10 inches between edge of seat to rear of the one in front. Mar 7/14 got up at 3.30 as we were scheduled to depart Cuba at 10.45. Aircraft did not even arrive from Toronto until 11.15 – finally took off at 12.30! First and last time we fly with Canjet.","","","Economy","","","1.0","5.0","4.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","T MacAlister","Canada","2014-03-05","Ottawa to Montego Bay on Flight 852 Feb 21 2014. When flying staff were extremely rude. One of the male attendants behaved in a very unprofessional manner - walked around barking orders. We were not allowed to recline our seats or use the washroom for the first hour of the flight ""due to turbulence"". The seat was uncomfortable and legroom narrow (similar to Sunwing). For entertainment there was a shared TV for every couple of rows. I was pleasantly surprised that they did have food and free alcohol on the flight. Flew back to Ottawa on Flight 853 Feb 28 2014. The staff on the return flight were unfriendly but reasonably professional.","","","Economy","","","1.0","1.0","3.0","1.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Karen Elliott","Canada","2014-02-25","We paid $200 each more than Sunwing because we were delayed last year for 15 hours. Canjet departure delayed 45 minutes. Sunwing gave us food and alcohol drinks as an apology Canjet did nothing. Going down the stewardesses were all business no smiles just what do you want here it is. Coming back delayed 20 minutes to clean the plane they missed the dust and cracker crumbs and fingerprints on my window. Again no smiles.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2014-11-17","LAX/LHR. The flight started badly with the lounge facilities (or lack of) at LAX. There is no First Class lounge anymore – and worst still its a communal Business/First facility shared by BA Qantas and Cathay Pacific. Two hours before my flight it was a zoo. Rammed with around 300 passengers from 3 flights. The food and beverages was to a very high standard. There was no separated boarding lines for First passengers. Flight left on time and dinner was an ordinary affair. A poached salmon starter was neither here or there. Luke warm soup. A rather nice but not exceptional Italian style chicken dish. All served with cheap canteen style cutlery - long gone is the nice silver-plated cutlery they used to offer. Wines were fine. Turn down bed service reminded me of why I don't like the new BA First class seat. The silliest aspect has to be that you either have a seat or a bed – and no adjustable foot rest. In bed mode and mainly thanks to the design of the centre console housing the table - the bed is to narrow. I am 6 4” tall and not overweight. It's very awkward and uncomfortable. BA in old first I am sure use to give you a foldable mattress – now they don't. You get a thin duvet. This makes the bed incredible hard; and during turbulence its a hard uncomfortable to ride. I don't think I slept more than an hour in the whole flight. The tight confines of the compartment means you have to be a gymnast to get in and out when in bed mode. This fare is sometimes as much as £7000 – one way and it's not worth it. What amazes me in the competitive world that BA operate is that they don't seem to look at the competition. They trumpet they are the best and yet they are not. Mind you on the LAX route the only alternative is AA – and they have little ideas on quality in First Class. When I look at what SIA Emirates (the best in my view) and Etihad offer BA do not come close. BA often charge more than anyone else for a frequently inferior product. In fact over the last ten years the prices have sky-rocketed and the quality and standards have sky rocketed as well - downwards!","","","First Class","","2.0","1.0","4.0","2.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Turner","United Kingdom","2014-11-17","Just flew to and from New York JFK with BA flight out was great modern plane comfy seats and cabin crew who seemed to enjoy their jobs. Unfortunately the flight back was very different old tired jumbo plane poor seating poor in-flight entertainment and some members of the cabin crew clearly couldn't be bothered and everything seemed to be too much trouble. Plane was far too hot on the way back and despite lots of passenger requests for them to turn the air-con on nothing seemed to change and it was a long 6hrs. Have flown long haul with Virgin and Cathay Pacific and these were much better on all fronts would only consider BA in the future if it was the only option available or half the price of the other carriers!","","","Economy","","6.0","2.0","2.0","3.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Karagounis","Spain","2014-11-12","Kingston - London Gatwick in club world. Check in and fast track very efficient without any delays. Lounge surprisingly good comfortable with a reasonable selection of food and drinks inclusive of sushi rolls and bar service with cocktails and champagne. It must be on of the best lounges in West Indies. Priority boarding excellent. Business class passengers are escorted to the gate. Entering the plane and during the entire flight greeted and addressed by name. Staff very efficient friendly and smiling - willing to assist during the entire overnight flight. Relatively new plane with comfortable flat bed seats and a good entertainment system. Good selection of movies. Dinner and breakfast of a good standard and a great selection of spirits wine and champagne. Child's meal very thoughtfully done. Slept for 6 hours. Flight on time and swift luggage delivery. High standard of service with excellent value for money.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Jason Foss","Canada","2014-02-19","Toronto to Varadero on Jan 25th 2014. We were flying with an infant (11 months) so we paid for the CANJET SELECT service. When we arrived at the terminal in Toronto for check-in we walked up to the CANJET SELECT teller and he said we would have to wait for the next available ticket operator to check us in. Once we got checked in our flight and service to Varadero was fine no complaints. On our way back from Varadero we again arrived to get checked in only to notice there was 8-10 people in the CANJET SELECT line so we were made to wait until they were checked in. Next up once ready to board there was no call for pre-boarding of passengers on the SELECT SERVICE or for people travelling who might need assistance to come and board first. It was just a general ""now boarding Canjet Flight 705 to Toronto"" which started a stampede to the gate. On the plane we were supposed to receive our alcoholic beverages or a drink of some kind we never received anything until 2 hours into our flight. The flight from Varadero to Toronto is just under 3 hours. The crew going southbound very friendly the crew flying northbound were grumpy. We would definitely not recommend upgrading to the CANJET SELECT service.","","","Economy","","1.0","3.0","2.0","3.0","2.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Kuhn Paul","Canada","2014-01-30","We flew Canjet from Manzanillo Mexico to Toronto Jan 27th 2014 on flight 791. I have never experienced such a rude flight crew. One flight attendant even asked me if I owned a credit card when I ordered a wine. The passengers beside me couldn't believe their ears. The real problem was when we landed they insisted on unloading all baggage before unloading the things that people really needed like strollers wheelchairs and a scooter. On any other airline these items come off first. When I asked the flight attendant what the delay was she said they come off last and have a nice day in a very surly manner.","","","Economy","","","4.0","1.0","4.0","4.0","","","4.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Debbie Keltz-Wolk","Canada","2014-01-30","December 15th 2013 my husband and I flew a code share Air Transat/Canjet from Ft. Lauderdale to Toronto. Lined up at the Air Transat counter even though not a single employee was at the desk yet. Then the sign for Air Transat went out and a few counters away the CanJet light lit up. Very orderly the entire line moved over but still no employees around. Our line was getting fed up. A manager came over and ushered us all back to the Air Transat counter without a word of apology for the confusion. We were finally checked in. All went well until we looked at the two side by side departure boards. One board stated that our flight was on time to leave at 12.55 pm and the other board next to it with the same fight number and airline said 2.20 pm. Again there was nobody around to ask. 12.55 came and went and the plane hadn't even arrived. Finally a CanJet plane arrived and the supervisor again shows up to expedite the deplaning Montreal passengers and our boarding. We were watching the safety video and the captain comes on and says there is a problem with the engines and we would have to wait for maintenance. This took over an hour to fix. Then we taxi out to the runway the engines die and we had to be towed back to the jetway. Again another hour waiting. Once in the air to make up for the over 5 hour delay they were giving most of us free headphones to listen to the movie. As the flight progressed flight attendants were getting more and more openly belligerent towards passengers. We were preparing to land and flight attendants had not walked through the cabin to collect the trash so I gathered ours up and proceeded to hand it to our flight attendant as he walked by. He was angry and said he was busy and walked away. We landed in Toronto and as we were leaving the plane th flight crew said nothing.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Roger Bowler","France","2014-11-12","LHR-JNB 15/10. I cannot understand why BA have chosen the seating arrangement in Club World on the new A380 with one seat facing forward and the seat next to you facing backwards so as to be facing your neighbour. Food reasonable and service OK but not overly attentive. Return flight in Premium Economy seats not as comfortable as in the 767.","","","Business Class","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Tydeman","United Kingdom","2014-11-12","Flew BA to Munich. Quick check-in good boarding sandwich wasn't the best 'evening meal' I have ever had but adequate on a short flight. Good crew. Exemplary crew on return flight. Nice airbus with comfy leather seats. Both flights on time/slightly early.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Desai Naveen","United States","2014-11-12","Worst experience from Bangalore to Heathrow - delayed and connecting flight from LHR to San Diego was missed. They put us on a flight to Chicago with seats in the middle of Premium Economy. We had booked bassinet seats on our missed flight. Chicago to San Diego on United - seats were not together. Overall a pathetic experience. Would never travel with BA.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Vanessa Karina","Canada","2014-01-25","My friends and I flew from Toronto to Montego Bay on Jan 15-22. Our departure from Toronto (flight #770) was scheduled at 8am to arrive in Jamaica at 12.15pm. As the plane taxied out the pilot announced there was a mechanical issue and they'd update us in 30 mins. We were stuck on the plane. 1.5 hrs later we taxi back to the terminal and deplaned. They were waiting to either have the plane fixed or get a new plane for us. A new plane came in from Montreal. We ended up leaving Toronto at 5.30 pm this means we spent 11.5 hours at Pearson airport. CanJet did offer us a $20 meal voucher and a $75 coupon for a next flight. Our return flight was on time however just as the pilot was about to take off we had to stop suddenly. The pilot announced the unit that controls the heat/ac etc over heated and we would have to wait about 6 mins for it to cool. 6 mins turned into 30 mins in the hot Jamaican sun. Once we landed in Toronto it took what felt like forever to get our bags. After waiting 20 minutes someone came on the PA and said our bags were delayed. This was my first time flying with CanJet and it will be my last.","","","Economy","","3.0","1.0","2.0","3.0","4.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Kelly Kowalchuk","Canada","2014-01-08","Flight 764 Dec 26 and Flight 765 Jan 2. Flight from T.O to Cartegena Dec 26. 3 hour delay on take off due to mechanical problem staff were not friendly and the cabin was hot while we sat and waited to be told we may have to get off the plane then told they didn't have the staff to receive us at the terminal. I guess in hind site that was better than the flight home because we did not get our luggage along with 20-30 others and we were told our luggage was purposely left behind to accommodate either tools or airplane parts! We paid for a direct flight and fully expected our bags to make it on. Now we are waiting for the next flight from Categena a week later to see if they are on that flight! Will not book with this company again!","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Duff","Canada","2013-11-07","I flew from Toronto to Cartagena Colombia and had a really nice flight. It is a charter airline and didn't expect that much. The flight attendants were very nice and quick so it didn't take a half an hour after take off for our drinks but more like 5 min and they seemed calm and social with us. Would fly again. I will recommend although there were TV's only the fold down ones so still entertaining but you should have a plan B.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","George Alba","United States","2014-11-12","BA 83 from LHR to LAX first time on Airbus A380-800. Very comfortable quiet and smooth flight. The aircraft was exceptionally quiet on takeoff. Food and service top notch. Nice to have a free beer and wine with lunch. First time in LHR which I found to be a zoo but excellent duty free shopping. LAX can also be a zoo but that's to be expected. BA flight crew very professional and courteous. Would fly them again especially on the A380.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Nuno Luz","Portugal","2014-11-12","LPT to LHR and back found the planes new and in good conditions fantastic crew always asking if we need something will fly again with BA for certain.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Karagounis","Spain","2014-11-12","London Gatwick - Barbados in premium economy. Saturday during half term. Gatwick airport very busy. Check-in in business class counter and fast track very efficient with minimal waiting. BA lounge overcrowded but good breakfast options and plenty of champagne. Priority boarding efficient. Seat comfortable with lots of space and sufficient recline for a day flight. Food from club world menu very tasty (fillet steak) child's meal very good. Plenty of drinks rounds during the flight and staff very pleasant polite and helpful. Entertaining system ok with reasonably good choice of films. Flight one hour late which meant no queues in Barbados. Overall a very good flight with an incredibly good value for money (tickets were purchased during the BA sale). Thoroughly recommended.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Vos","Canada","2013-10-29","Flew on a Hola Sun package from Toronto to Cayo Largo Cuba. Flight down on a 737-800 left YYZ on time and put us in Cuba 35 mins early! Staff in cabin seemed very rushed and irritated. No warm smiles from many. My fiancee and I couldn't get seated together. We were asked to sit across the aisle from each other as the flight was full. On the flight home we got seats together and a window. Our flight back to Toronto had to stop in Santiago de Cuba to pick up more passengers also bound for Toronto. Flight left Cayo Largo a bit late but we made the time up on our stop in Santiago. A scheduled 45 min stop was done in 20 flat! Very impressed with crew on the flight home! Friendly and good humoured! Only downer was the aged 737 we had on the way home. Seats torn and all surfaces a bit dirty and worn. All in all not bad at all for a little airline out of Halifax!","","","Economy","","7.0","2.0","3.0","3.0","3.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Tom Marriott","Canada","2013-05-06","We were re-booked from Air Transat to Canjet for a flight to and from Puerto Vallarta. Was worried about the change but the flights were on time great staff. Food was decent enough. Plane was reasonably new and although leg room was ok for me it may not be for those over 6' tall. Many of the folks travelling through the States to save a few dollars talked of delays poor flights and cancelled flights. Those who went United were hit the worst. We had non stop no layovers and great service. Would fly CanJet anytime.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","J McMaster","Canada","2013-05-02","Chose CanJet Select and did not receive the benefits of first check in at either airport. Have no clue if our luggage was off first as we were at the rear of the plane. Had to get the attention of the Hostess to receive our Select Status on the flight to the Dominican Republic. Return flight to Toronto the Staff were not pleasant at all. Food was only pasta and no choice of vegetarian or not for approx. 5 rows including our row which was the sixth row from the rear. We were all given vegetarian. The last 5 rows had a choice. Did not need the 10 kg additional weight. Priority boarding was non existent from Toronto and if we hadn't stood at the doors upon returning we would have approx. 2 minutes to get to the doors and on. Don't waste your money on Select. Complaining to them gets a pathetic apology and no refund or compensation.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Leong","United States","2014-11-12","LHR-ZRH. A320 was used on this route. I was not expecting much since the flight was under 2 hours and I was not disappointed. Despite a delay due to traffic at LHR and later around ZRH the staff handled everything well and were still very warm and welcoming. there wasn't any IFE so I can't rate that.","","","Economy","","9.0","5.0","5.0","3.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ross Kelly","United Arab Emirates","2014-11-11","I flew from MIA-LHR-DXB. The 747 like most of their crew is well passed its sell by date. The business cabin is tired and worn IFE below standard seats are ok but nothing great. My biggest gripe were the crew on the second leg. We were in upper deck and found them quite inattentive and everything felt like a hassle but the best was to come. My wife and I had a sleep after dinner when we woke 2 hours before arrival we decided to have a drink. I pressed the call bell and ordered a baileys and a glass of wine. I was first told that the bar had closed which was nonsense after I complained they sent down a supervisor where a long argument presumed in which they basically told myself and my wife we were too intoxicated to have anymore drink! The way they spoke to us was both condescending and humiliating and after all of this on clearly seeing we were nowhere near intoxicated they served us another drink. As a seasoned traveler I have never been spoken to like this before. We flew American in Business on the way to MIA and in stark contrast the business cabin was excellent on the new 777-300 and the crew were only too happy to serve you. BA really need to have a look at themselves your crew by large seem to have an attitude problem see the paying passenger as an inconvenience rather they a valued customer. With such choice from Dubai I will never travel BA again. If you want to pay thousands for a worn out badly designed seat to be insulted by crew who will go out of there way not to serve you book BA otherwise do yourself a favour and go with an airline that doesn't employ over unionised staff that take pleasure in being rude to passengers.","","","Business Class","","2.0","3.0","1.0","2.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2014-11-06","BA268 LAX-LHR seat WT+ on the A380. Check in was quick as was security and the Oneworld lounge at TBI is pretty good although very crowded. Boarding pretty quick on a packed flight. I found the crew seating and PTV to be consistent and very good. Flight left more or less on time and landed 30 min early at T5 bags seemed to take ages coming off but a pretty good flight. I don't know what has happened to BA's food offering in WT+ but it has gone down hill recently the 2nd meal wasn't worth serving otherwise good service on a very nice aircraft.","","","Premium Economy","","8.0","5.0","5.0","2.0","5.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","L Breeden","Canada","2013-04-28","Flew April 6th there were 8 of us flying 2 with disabilities that required them to be near the front which they accommodated. Meal was fine flight staff had bad attitudes and did not smile. Flew back April 13th from PV to Vancouver had an excellent flight. Crew were pleasant and very accommodating. Would consider them again after.","","","Economy","","7.0","3.0","2.0","4.0","4.0","","","3.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Carole Freier","Canada","2013-04-25","We selected The CanJet Select program which gives you many perks. The main reason we bought this program was for the luggage to come off first at both destinations. When the luggage started to come on the carousel in Cozumel our luggage was last to appear. The luggage still had the Red Priority tags on them. When we came home and arrived in Toronto once again our luggage was nowhere to be seen until approximately 3/4 of the luggage had already be off loaded from the plane. The Red Priority tags were still on our bags. I'll never fly CanJet again.","","","Economy","","2.0","3.0","4.0","1.0","3.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Stevenson","Canada","2013-04-02","Flew from Toronto to Cayo Coco Cuba. Excellent flight. Left about 10 minutes early and arrived about half an hour early. Return flight left early and on time. Friendly staff both ways free complimentary meals on board and free glass of wine. Also had free champagne on the way done. I will definitely fly with CanJet again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Goddard","United Kingdom","2014-11-06","Travelled from Gatwick to Orlando on the 24th October with BA and I was very disappointed. For a full service airline the service was no better than a budget carrier. We were travelling with 3 children in our party of 11 and were seated at the rear of the plane. Both there and back the kids meals had run out by the time they reached us as had the edible options of adult meals. The cabin was hot which made for 2 very uncomfortable flights. We had to go and fetch our own complimentary drinks and snacks which my daughter did because she was so hungry - had she not gone we wouldn't even of been aware that they were available. Lesson learned - never fly BA again.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Rob Jones","United Kingdom","2014-11-06","LGW to Cancun - flew with BA in CW. The galleries lounge at Gatwick offers a terrible service - food normally consists of poorly made sandwiches pasta and other non discript offerings! Priority boarding was announced for those travelling in CW unfortunately this was not managed and it just turned into a free for all. The crew were friendly and offered a good service. BA's club product is now very dated and they need to look at ways to improve the comfort and inflight service. The so called CW pantry is laughable soggy inedible wraps pasta served in plastic containers crisps and small chocolate bars is not acceptable in this day and age. The inflight meal was adequate but not memorable the afternoon tea was somewhat better but no care went into it's presentation the sandwiches were left in their plastic wrapping which was disappointing. The return flight was awful the crew were miserable and clearly didn't want to be there. One member of the crew was very rude to an elderly lady who was clearly having issues adjusting the seat and dared to ask for help. The meal just awful dry bland and totally inedible. The breakfast served prior to landing at Gatwick consisted of a bacon roll which was vile the bread roll was rock hard and should not have been served. Very poor flight which was made worse but a very inattentive and miserable crew.","","","Business Class","","3.0","2.0","1.0","1.0","4.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","B Mitchell","Canada","2013-03-18","Flew from Halifax to Varadero. Great flight great crew. Not a whole lot of room in the seat but at the price we pay these days for one week in the sun including airfare the price and service is excellent. We vacation in the sun every year and I highly recommend Canjet and would have no problem flying with them again.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Carl Plourde","Canada","2013-03-13","Myself my wife and kids went to Punta Cana from Québec March 1st to 9th. Contrary to a majority of reviews I saw earlier I must admit that our flight was excellent. We left on time to go and on our return flight also. The meals were great and staff very friendly.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Fitter","United Kingdom","2014-11-06","31.10.14 - LHR to Berlin Tegel. Flight out good modern plane clean food ok and cabin crew good even pleasant. Return 3.11.14 1625hrs from Berlin horrid. Crew only interested in themselves. Was tossed a cup of coffee and a snack. Staff openly ate the left over food from Business Class in the rear galley. I have complained about this before but clearly BA dont find it unpleasant. The return crew reminded me why I try to avoid BA.","","","Economy","","4.0","3.0","1.0","1.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Wylie","Australia","2014-11-06","Round-the-Worldticket. JFK-LHR-TXL on 28/29 July 2014. TXL-LHR-MAN on 2 August 2014. All flights on time. Great service from cabin crews. Meals and drinks absolutely fine - no complaints at all. Lovely lounge at TXL small but more than made up for by the local staff in the lounge. Check in at TXL was a bit chaotic as there is hardly any space for waiting passengers. NCE-LHR on 30 August 2014. Flight left late missed landing slot and had to circle resulting in a missed connection at LHR to DXB. LHR-DXB on 31 August 2014. BA ground service was exemplary. Re- booked us on next day's flight. We had to stay overnight near LHR - refunded by BA. Baggage did not reach us in DXB until day of departure (not BA's fault) but BA refunded costs of essential replacement clothing. Flight was great ditto service from cabin crew. One member of ground crew at boarding was a bit 'short' with us but he had been given a rough time by a couple of recalcitrant Y passengers trying to board with F and J passengers. Overall very satisfied with BA.","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","G Hargrove","Canada","2013-03-05","Flew Ottawa to Cancun the last week of Feb 2013. All in all it was a pleasant experience. Hot meal going down was a choice of eggs with salsa or eggs with spinach. On return it was either chicken pasta or vegetarian pasta. Staff both ways were friendly and attentive. Good communications from the cockpit.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","G Lambert","Canada","2013-03-04","I flew from Montreal to Puerto Plata and back for a 3-week stay in February. Service was great flight attendants were attentive and nice. Food was better than anything I ever had on a plane it was hot and it was complimentary with a free glass of wine. As with any low cost airline the seating is a little cramped but hell it's only a 4-hour flight. Anyone can bear that. Both flights were comfortable and enjoyable and on time. Would fly with Canjet anytime again.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Harvey","United Kingdom","2014-11-06","Sunday 2/11 Dublin to Heathrow. Flight arrived late and departed even later due to the absolutely ridiculous length of time it took to board people. Finally got to my seat to discover a young girl with two kids occupying it. Shifted them out the way and continued. Had to help this girl with the seat belt for the child as no one seemed to have explained to her what to do. Flight was late so had to run out of terminal 5 which is no mean feat. If you are not in a rush use British Airways otherwise pick another airline.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Rob Jones","United Kingdom","2014-11-06","Flew LGW-ACE-LHR. Arrived at Gatwick and was greeted at the check in counter by a friendly member of BA ground staff our bags were taken and we proceeded toward fast track security this was effortless and after a few minutes we were in the BA galleries lounge. I find that the BA lounge at Gatwick offers a very poor service early in the morning all you are likely to get food wise is warm toast pastries and condiments! The flight boarded on time and priority was given to those flying in the premium cabin I proceeded onto the plane and was greated by the purser who showed me to my seat and took my coat. After take off the inflight service consisted of a hot English breakfast which was very nice followed by tea/coffee - this is an early flight so no other drink service was offered however the purser did ask each passenger individually if they would like anything from the bar. Very friendly and attentive crew who addressed each passenger by their name which was a nice touch. The return flight to Heathrow was also very good the lounge at Alicante is typical of those in Spain rows of uncomfortable seating with inedible food offerings! Again another uneventful boarding process the purser on this flight was very attentive and spoke to everyone individually the meal tasted delicious chicken curry and rice. All in all BA offer a good Club Europe service they are trying to cut back and this often shows they need to consider upgrading their product or risk losing out to the likes of Easyjet or Ryanair.","","","Business Class","","8.0","2.0","5.0","4.0","2.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","R Guay","Canada","2013-02-15","Flew from Montreal to Cancun and back. Service was great attendants were attentive and nice. Food was better than anything I ever had on a plane it was hot and it was complimentary with free glass of wine. They had extra of both choices. The seats are a little small and there is no first class cabin which is to be expected for a low cost airline. Overall flight was comfortable and enjoyable. We were even on time. Would be pleased to fly with Canjet again.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Ken Nowicki","Canada","2013-02-12","Flew from Kelowna on Jan 28th to Puerto Vallarta. Ended up in row 22 both times very loud horribly tight. Meal going down was fine a stew and an unusual rice or bean concoction complimentary wine. Coming back only choice was a veggy delight! It took half an hour to load the plane! (Why are people allowed to board with so much stuff).","","","Economy","","6.0","1.0","4.0","3.0","4.0","","","0.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","T Chamberlain","United Kingdom","2014-11-06","London Gatwick to Tampa and return BA2167 and 2166. Outbound flight departure was delayed for over an hour due to 'technical problems'. 90 minutes late arriving. In flight service to economy poor very few drinks people having to go to the galley to get water or juice. Special meal on return awful and inedible. We ordered the same but got a different dish. Didn't eat it. Return flight delayed over an hour due to sick passenger which necessitated return to stand and passenger/ bag offload. Entertainment system unreliable screen cutting out. Check in staff in Tampa told us we had no seats despite having printed boarding passes! Turned out her computer was on the wrong day! They were good overall and lenient on baggage weight.","","","Economy","","4.0","2.0","1.0","1.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E Simeone","Belgium","2014-11-05","BRU-Toronto-BRU 1st class. In BRU check in passport control (very long queues) security fast track and lounge just fine but nothing very special. Security in T5 with extra long queues and very little fast track. Almost none. Lounge in T5 a bliss in all respects. Boarding ok although gate in T5b miles away. Flight itself a disaster old tatty B747 in need of an urgent revamp. Very used and ran down seats. Cabin full so crew although quite experienced busy food options were gone fast and service not that great as in the past. Ran out of champagne. Food not good at all. Inflight entertainment and videos a bore with very old titles. Bags not first out. Return again same experience although a 777 good check in and security fast track - lounge ok with option to dine before flying which I took in case food was same disaster as flight in. Not full cabin this time so a little better service although quality is still zero. Again London T5 lounge a breeze and fast and short flight to BRU.","","","First Class","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Ron Eminson","Canada","2013-02-08","We flew from Victoria BC to Puerta VAllarta. Had no trouble. They even included a meal and a free drink more than you'd get from the other airlines.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","D Facey","Canada","2013-02-08","We were excited to be heading to Mexico my husband and myself have been 5 times - our first time with Canjet. Got off to a bad start being informed that our flight was going to be late offered a complimentary glass of champagne. The food was something to be desired - they ran out of one dish. Ended up landing in Cancun at 10pm - not our scheduled time of 5.10pm. On the way home we were to be in Victoria at 10.30pm and we did not land until 1am. Ended up having to stay a night in Victoria instead of driving home. Did not receive any complimentary drink for being late and again the food was horrible. Really disappointed in their lack of choice. I do not plan on using Canjet again. Very disappointed in the overall flight (both ways).","","","Economy","","3.0","3.0","4.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Polson","Australia","2014-11-03","BA 0027 ex London HR to Hong Kong which departed 30/9/14. Hong Kong to London Sector on 17/9/14. Inedible food lukewarm drinks cabin staff unsmiling and standard of personal grooming very low toilets were horrible- no loo paper or hand towels half way through 13 hour flight. It was a relief to get onto Cathay Pacific flight for next stage of my journey. How can two airlines be so different? British Airways is a disgrace.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","V Carrapiett","United Kingdom","2014-11-03","We travelled economy from Manchester to Toronto via Heathrow The flight from Manchester to Heathrow and return was very good. The seats had plenty of room and it was easy to fit laptop size briefcases under the seat in front and still have room to stretch your legs. The service from the cabin crew was excellent. The leg from Heathrow to Toronto was not as comfortable but it was acceptable. The seats appeared narrower and my case only just fit under the seat leaving little room to stretch my legs. Whilst the cabin crew forgot requests for drinks they apologised and were very friendly and helpful in other aspects. Unfortunately BA were let down by the attendants on the return leg from Toronto to Heathrow. Whilst the aircraft appeared newer and more comfortable I have never experienced such surly behaviour from the cabin crew. We had seen attendants in the opposite aisle offering passengers water from trays they were carrying but the attendants down our aisle did not do this. The lady in the seat next to me asked for a glass of water before take off. The steward was quite off hand and said he would bring her one in a minute. He did not do this and when she asked again she was told in a very rude manner that take off procedures took priority otherwise non of us were going anywhere. Even after take off she had to ask again. When they served dinner my daughter did not want a meal but she asked if she could just have the bottle of water that was served with it. The steward said that if she did not want the meal she could not have the water but that he would bring her some in a glass later. This had not appeared by the time I had finished eating my meal so I gave her the bottle from mine (My daughter has a medical condition that requires her to drink water frequently throughout the day) Shortly before landing we were served a muffin and a drink. The passengers on the other aisle were served about 15 mins earlier and they were handed paper napkins and cutlery whilst when we were served we were simply handed the muffin wrapped in cellophane but no plate or napkin to catch the crumbs. I asked for a glass of orange and a tea (as I had not drunk anything on the 6 hour flight). The attendant scowled at me and then gave me half a glass of orange and half a cup of tea (which was cold|) I did not see the attendants down our aisle smile at a customer once throughout the whole journey.","","","Economy","","4.0","4.0","2.0","2.0","2.0","","","4.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","R Ross","Canada","2013-02-01","Flew Ottawa to Cancun in January. Overall the flights were good food average and service good. We did find that the plane was not very clean overall. Our tray tables were smeared with food from the last passengers and we had to ask them to be cleaned. The stewardess only brought us a couple of wet wipes - not really acceptable. The same condition on the return flight. Return flight was about 3 hours late - no explanation. Have flown charters before but was disappointed with Canjet.","","","Economy","","5.0","2.0","4.0","4.0","3.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","S Swales","Canada","2013-01-31","Return flight 771 from Puerto Plata DR to Toronto on January 29 2013. Food was stacked on the floor beside the garbage container. Not sure if it had already been heated and waiting for service to begin? One member of the flight crew was in the galley talking with the cabin crew for a long period of time. Very unsettling! We were given the bulk head seats having extra leg room which was nice. Family traveling with us and child in their lap had an open seat beside them which was very considerate of the check in crew. Uneventful flight and on time but because of our flight down on the 22nd we would not fly with Canjet again.","","","Economy","","2.0","4.0","1.0","1.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Tilton","United Kingdom","2014-11-03","Flight LGW to TFS in Business. Like another reviewer found the new business cabin to be 'sardine class'. Seats now thin and uncomfortable especially for a four hour short-haul narrower and with materially less leg-room than before the same as economy. Now it is not possible to read a newspaper without turning at an angle to the middle seat and is impossible to work at a laptop as there is simply not enough room. One wants to like and use BA but this really is hit wicket in the club cabin. Unusually in my experience one of the FAs was rather disinterested in providing the usual club service too.","","","Business Class","","3.0","1.0","2.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ed Warren","United Kingdom","2014-11-03","Flew LGW - MCO 26th October. Was a bit worried about BA after a lot of mixed reviews. Found the whole experience great. We were travelling with a 4 month old and the crew were faultless. So helpful and caring as they could tell we were nervous about disturbing other club world passengers. Food good - fresh and tasty. Entertainment not really used due to entertaining daughter! Left and arrived on time - BA lounge Gatwick fine but thought was a bit small. Bought 2 return flights and baby seat for under £3k in BA sale so good on cost. Well done BA and thank you.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","G Smith","Canada","2013-01-31","My wife and I travel to Mexico 2 to 3 times per year. Flight left on time and arrived early both ways. Plane was a 737-800 - very standard in the charter industry. Yes they pack the seats in to the maximum capacity. Overall it is pretty good value. Flight crews and cabin crews both ways were professional. The in flight meal was standard Airline fare the food was better than most and they had a few extras and asked if people wanted another. The in flight service and movie was the norm. Yes you may have to purchase head sets - $3.00. Nonetheless the movie was fine. The Captain kept us well informed and added some humor. All in all it was excellent value for the price.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","R Green","Canada","2013-01-25","Flight from P. Plata Dominican Republic to Toronto Jan 22 2013. Flight delayed 9 hours. No communication from Canjet while waiting in airport just a meal voucher. Had to rely on info gathered from other passengers and then try to determine its accuracy. After all that time when we finally board the plane the flight attendant greeting us inquires how we are today. I chose to answer that inane question with very tired slight grin. The attendants response 'so you feel the same way we do'. My last flight with Canjet.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M J Brust","United States","2014-11-03","Took BA flight 289 from LHR to PHX 10/27/2014. Very tired 747 with daily service to PHX. Entertainment system wasn't functioning. Only offer was to move to one row from toilets and a complaint card to fill out. Staff just going through the motions. No more BA for me and changing terminals is a nightmare in LHR and will avoid all costs.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Channon","United Kingdom","2014-11-03","Went to BKK via Heathrow on 26th October. Was all excited to be flying back to Thailand. I know direct flights are better but longer but thought flying with the UK flag carrier I was going to get a good flight. Well to be honest I was disappointed - I was at least expecting to be able to charge a phone onboard only to be told only in business class. Most other airlines have this facility in economy. No menus for food and 2 options and same with breakfast. Drinks were limited to soft and only wine and beer. Inflight entertainment was poor at best and was bored witless with films I have seen before or had no interest in. Even the documentaries were all BBC which were ok. Music was equally lacklustre and limited. Only saving grace was the seat I was in and that was the only positive aspect despite the fact there was a baby crying most of the time. Sorry BA. I was expecting a good experience but felt let down and disappointed.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","J Hayden","Canada","2013-01-24","Flew to St Lucia Jan 13. 6 hour delayed departure because they don't have enough planes. No one called us although they said they did. Should have arrived at 7 pm got in at 2 am. Not nice when you are travelling with young children. You would have thought a week later they would have sorted our their issues. Nope we were supposed to depart at 7pm left at 1.15 am got home at 6am on a Monday. These planes are very uncomfortable. Air Transat rep was hopeless. No offer of compensation on return flight for our inconvenience not that I would travel with them again.","","","Economy","","","2.0","5.0","4.0","3.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","V Tojcic","Canada","2013-01-22","Went to Montego Bay with my husband on January 4 2013 from Ottawa for 2 weeks. Flight was late because pilot was late! When they finally served the meal I asked for second glass of coke but was told I could not have any more because they have to save them for return flight. Return - even worse! Supposed to leave Montego Bay at 11.30am we left for Jamaica at 5.05pm due to mechanical problem. During that time we were not offered any vouchers for food. Seats are very poor. They used to have pillows and covers - now you have to buy them. My tables were broken both times so the trays with food were hanging on the edge. The crew were rude. Never again with CanJet.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Dhaliwal Amarjit","United Kingdom","2014-11-03","BA275/274 LHR to Las Vegas return in economy. Both ways on 747-400 aircraft both times aircraft were tired and in need of updating/repairs. On the outbound flight bits of foam fillers hanging down on bulkhead wall. On return window blind broken/stuck. Also on both aircraft the IFE needed to be re-booted shortly after take-off and was very ancient compared to other airlines. Both aircraft's were very warm before engine start. The outbound plane cooled down but the return remained uncomfortably warm - opening airvents had little effect. Very rowdy passengers on outbound flight but no action taken by the crew other than to stop serving drinks to the whole cabin for a period. On return flight crew seemed in a hurry to complete dinner service - hardly allowing enough time to eat food before returning to collect trays. Food was good on both flights. Overall the flights were on time and the seats were comfortable (but difficult to get out of if the one in front was reclined). The service was functional but not particularly warm or friendly. It seems BA are either waiting to replace these 747's or have otherwise decided not to invest in the aircraft.","","","Economy","","6.0","3.0","3.0","4.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jamie Fenton","United Kingdom","2014-11-03","Terrible experience flying back from Munich. Flight delayed by several hours which meant arriving back into Heathrow T5 at gone midnight after most of the public transport links had ceased running. Nobody at BA available to help (despite them knowing the flight was several hours late arriving) which resulted in having to sleep at the airport floor overnight. Appalled that BA would do this - it was an unpleasant experience but I coped but what about elderly travellers? To make matters worse there was nobody available as a BA representative at Munich airport during the delay until I complained.","","","Economy","","1.0","4.0","1.0","2.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","T Roy","Canada","2012-12-20","Round-trip from Ottawa to Punta Cana. Both flights on time. The flights and landing were good. The attendants rarely smiled (one in particular I had on both flights). I purchased a comfort kit as it was freezing where I sat. The English audio didn't work on the TV the way there so I sat for 4hrs with nothing to watch. On the way back the audio worked but I had to continuously apply pressure to the ear-bud connection to hear anything. The seats are very cramped and felt like I was sitting on a cement slab - I couldn't wait to get out of there. The food was typical with no complaints. Eating the food was a challenge due to the proximity of those sitting beside you. I will not be flying CanJet by choice again.","","","Economy","","8.0","1.0","4.0","3.0","2.0","","","3.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Lynds","Canada","2012-12-12","Flights to and from Puerto Vallarta were quite smooth although left Toronto an hour late and left PV half an hour late. Seating is very crowded and seats are not comfortable. Staff friendly and courteous. Would not want to travel this airline again due to the lack of comfort and space.","","","Economy","","6.0","3.0","4.0","3.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Flynn","United Kingdom","2014-11-03","BA2706 and BA2707 LGW-BCN. No real issues pleasant crew and flights on time but Boeing 737-400 in both directions was clearly very old. Rips in seats badly worn seat pockets very noisy aircraft particularly on landing not the most comfortable seats although leg room is good. Would have preferred a choice of food rather than just a wrap as this is meant to be a premium airline. Not a bad airline for short-haul really but I have had much better experiences this year with Norwegian and EasyJet both of which I will now choose over BA when possible until they heavily invest into their short-haul fleet.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Thompson","United Kingdom","2014-10-31","Gatwick to Marrakech and back. Bag drop was fast gate was peaceful boarding on time and orderly all staff very pleasant refreshments good and landed on time. Return almost identical just a little late landing after a technical delay taking off. Well worth paying for a quality airline for a 3 hour flight.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Sheilah Mickle","Canada","2012-11-12","We flew with CanJet on Oct. 12 from Edmonton to Calgary and then to Cancun. Flight was on time and attendants were nice enough but didn't see much for smiles on any of them. Found out at boarding that seats we had paid extra for were not right and the other couple with us were separated. Very cramped and uncomfortable duct tape on one of the first seats we saw as we entered. We all brought earphones to watch the movie but none of them worked and we were forced to purchase or do without. I am sure we read that most earphones are compatible. Food was hot and good. A comfort kit was purchased but no free drink as described in your brochure.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","A Nuyens","Canada","2012-10-04","We flew from Edmonton to Calgary to Puerto Vallarta. First time flying Canjet some positive - we were on schedule staff were friendly and attentive the food was good! The negatives were some boisterous passengers non-stop rudeness and disregard for passengers within earshot until the pilot intervened with a stern warning. The seats were uncomfortable. The airplane seemed older!","","","Economy","","6.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Nicol","United Kingdom","2014-10-31","LAX to LHR - 25 Oct 2014. I agree with other reviewers that Business Class on the A380 is too crowded. I am a frequent business traveller to LAX and if I had the choice I would rather be on the upper deck of the 747. The seats and small storage drawer (if you are on the aisle) feel cheap. Service levels seem to be dropping in terms of drinks before dinner (1 instead of 2) and no attention to top up during the meal. My main course of fish was inedible due to being overcooked. The staff seem grumpy about the smaller galley size (can't blame them). We flew First on the outbound to LAX which of course was better although the cabin feels quite sterile. Considering switching to Virgin.","","","Business Class","","2.0","3.0","2.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Price","United Kingdom","2014-10-31","Toronto to London Heathrow - 26/10/14. After reading how the 747's are really starting to show their age I opted to fly this return route on board the new 787 that BA has to offer. The outbound flight in economy a week earlier had been great food and entertainment was good staff very pleasant but it was a bit of a tight squeeze in the seats I think a 2-3-2 configuration would work a bit better. I arrived at Pearson Airport Terminal 3 booked to return to London in World Traveller Plus. Visited the Premium Plaza Lounge nice and comfy but nothing special. Boarding was really rather chaotic but I was delighted to be upgraded to Business Class at the gate! Seat 3F was a good aisle seat very comfortable spacious plenty of storage space and close to the toilets which I find more useful than bothersome there was never any queue to use them that could've disturbed me. Cabin crew were superb and attentive always addressing by name and happy to help with any queries and requests. The drinks service and the quality of the food was excellent beef tenderloin followed by lemon tart and well presented. Whilst I generally struggle to sleep on flights I found the flat bed very comfortable indeed especially with the mood lighting on this night flight. Breakfast a fruit salad and selection of pastries was again very pleasant to start the morning. On time departure and arrival from Gate C66 at T5 through border control and luggage collected took just 25 minutes. Overall highly impressive from British Airways would absolutely use Club World again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","S Frank","Canada","2012-09-30","Flight from Toronto to Cayo Coco Aug 30 delayed 23 hrs 45 minutes due to mechanical problems. Changed our gate 4 times while we waited 9 hours at the airport for flight. Employees at ticket counter actually called the police to our final gate location when they finally cancelled our flight at 1 am because there were so many vocally upset passengers. Most were only going to Cuba for the long weekend and had lost a day of their vacation. Put us up at the Sheraton hotel attached to the terminal. Checked in about 2am checkout was noon no exceptions. Told by an airline insider that if our flight was delayed more than 24 hours we would have been entitled to a full refund. They had a cleaning crew of about twelve to clean the plane to make sure we flew out before the 24 hours. The flight attendants were called in from their long weekend just for the flight. Gave each passenger $150.00 voucher for next flight on Canjet and meal vouchers while delayed.","","","Economy","","2.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Vincent","Canada","2012-07-02","My wife and I flew from Vancouver to Cancun on June 10 and returned on the 24th. We got a good deal on an all inclusive but felt anxious after reading many of the reviews of this airline. We took a chance! We were able to make a phone call to the office with almost no wait and received assistance from a very helpful and informed assistant to purchase an upgrade in seating for extra leg room at an emergency exit. This cost $45 pp each way $90 pp for the trip. Well worth it! The seating generally appears quite tight but the exit rows were great. The flights left on time. The service was very good and a meal was provided which was very edible. For the price I felt it was good value with no problems encountered. Overall I was pleasantly surprised by the airline. One negative experience was access to watching the movies. The screens are very small and can be a few rows away making viewing difficult.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Hunt","United Kingdom","2014-10-31","I have after years of loyalty finally had it with BA. Every flight is late the catering gets worse and worse and the attitude of the crew has also deteriorated. I have taken 5 flights in 2 months and every single sector has been late. Even the crew in first class have no idea what ""service"" means - I have to ask for things 2 or 3 times I am not offered anything unless I ask the food is inedible (they tried to serve me a poached egg which I could have played squash with) they ran out of bottled water in a flight out of LHR I cannot find any flights when I can use my free companion voucher or use my miles to upgrade. they won't even allow my PA to deal my flights for me. it just seems the rules and attitude of their management has become so far removed from their promise To Fly to Serve.","","","Business Class","","3.0","3.0","1.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Storer","Australia","2014-10-28","Flight BA1445 Edinburgh-London code share onto Lisbon. First leg delayed one and a half hours in Edinburgh with no explanation. Arrived at Heathrow and there was no operator available for the airbridge so sat on the plane for 15 minutes. Traveled onto Lisbon on a TAP code share flight and find our luggage had been left at Heathrow. An appalling example of customer service on every front.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Jacquline Johnson","Canada","2012-05-08","Travelled to Montego Bay from Toronto. Flight delayed from the very start with no apology from airline officials in Toronto. On return from Jamaica flight again delayed for more than 4 hrs with no apology. I was travelling luckily with no children and all the officials would say is that they would update us as soon as they got additional information. The representative provided no apology just a $15 meal voucher. The inconvenience of it all resulted in a wait from 2pm to 8.30pm when the flight eventually left. The schedule arrival time in Toronto changed from 10pm to 2am. They did nothing inflight to compensate passengers.","","","Economy","","","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","J Serpa","Canada","2012-05-07","Flew Toronto to Varadero Cuba late afternoon. Smooth check-in left on time. Friendly staff. Had a hot meal both ways - was very good. Coming home left on time and arrived 30 mins early in Toronto. On return was offered a 2nd meal if we wanted - almost unheard of! Again flight staff friendly courteous and attentive. The only negative for me personally was the tight space in seats. Glad I was seated with family because I would not want to be that close to a stranger. It was after all only a 3 hour flight so was manageable.","","","Economy","","10.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Hertz","Denmark","2014-10-28","LHR-GRU B744 First time with BA my experience was great. Seat was very good and comfortable with many adjustments. Great dining options good quality of snacks available throughout the flight. Crew very nice. One thing I did not like was the layout making it difficult for people in the middle to have aisle access when seat were turned into beds. And staring directly into people's faces when the curtain between seats is down can be awkward. Crew didn't care too much about safety issues like seat reclining and window blinds for takeoff and landing. Entertainment was a bit disappointing screens were old and blurry not a big selection.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Harrington","United Kingdom","2014-10-28","Travelled to Palma in new BA 'sardine' business class. Uncomfortable seats with Ryanair leg room so knees sticking into passenger in front. Poor service. Despite checking in 90 minutes before departure left 2 bags behind which were not delivered for more than 24 hours later causing misery. Other passengers also shocked at conditions. If this is the new look business class BA then better off with Easyjet or Ryanair much cheaper and service could not be much worse.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","K Prine","Canada","2012-04-16","Paid for the full upgrade to Select Service - arrived at airport and no record that we paid this (luckily I had my receipt). Outbound we got what we paid for on return from the Caribbean - got the seats we booked but nothing else. We were the last people served a meal 2 meal selections and the one I chose was gone! Asked for blankets/pillows and told we should have kept the ones from the flight down. Not offered our beverage until 30 mins prior to landing! Staff seemed very disorganized Arrived late as there were multiple delays.","","","Economy","","2.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Steve Thomas","Canada","2012-04-02","Hamilton to Cancun. After a smooth and easy check-in we boarded early had a smooth flight with friendly staff and reached Cancun early. The return journey was just as good with arrival in Hamilton earlier than scheduled. I am 6 ft tall and the seats were comfortable. I purchased food before my flight. CanJet was a welcome relief from my usual cattle wagon Euro experience and I would not hesitate to fly with them again.","","","Economy","","10.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","K Schaefer","Canada","2012-03-21","Scheduled to fly out of Kelowna to Cancun for a 7 day vacation. We had a 15 hour delay due to mechanical problems with plane missing a full day of our vacation. They have revamped the seating in the 737 to cram more people in. Being 5ft 3 my knees touch the seat in front of me if they reclined the seat you wouldn't be able to move your legs at all. For a 5 hour flight that is far too uncomfortable. Another money grab is booking your seats ahead of time. If you book an exit or bulkhead you will be paying an extra $45 a person window an extra $20 per person.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Smith","Australia","2014-10-28","We flew London Heathrow to Singapore business class for the first time with BA and was not impressed - the cabin crew did the bare minimum they could get away with and as for the seating arrangement we just could not get our head around it - thank goodness we changed our seats prior to flight - we sat on the 2 outer seats that were ok though a bit narrow - felt so sorry for the people who sat in the middle seats as they had to face strangers on the take off and landing - we fly long haul on this route 4 times a year and can quite honestly say that after our experience with BA we would not wish to fly with them again.","","","Business Class","","4.0","4.0","2.0","3.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Hertz","Denmark","2014-10-28","GIG-LHR B773 Newly refurbished cabin. Seats were good and comfortable food was reasonable and entertainment was great HD screen with many options.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Mark Rein","Canada","2012-03-21","15.5 hours late leaving Kelowna to Cancun. Plane supposed to leave at 11.15 pm we left at 2.45 pm the following day. No explanation given and it certainly wasn't due to weather. Check-in was disorganized and understaffed in Kelowna. Seats very cramped food typical airline food.","","","Economy","","1.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E Smyth","United Kingdom","2014-10-28","LHR-DEL. RTN Club World. Excellent service on both sectors and found that middle seats are good for companions. I found the rearward seating disconcerting but was otherwise comfortable. Flight crews were excellent. I would agree with aisle passengers that they must find the need to reach across them at service times irritating.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Garreth Elston","Canada","2014-10-28","Flew BA from Toronto to New Delhi via London in Premium Economy class in August. First leg was on a 787 plane was nice but definitely does not have nearly enough toilets on board. Premium Economy passengers have quite a walk to the nearest lavatory (bad bad design). On board service was very good staff were great food was good. Next leg from London to New Delhi was on a 777 much better in my opinion that the Dreamliner primarily as it has better toilet facilities. Again staff and service were top notch. Our return trip in October was made with our newborn baby. If anything the service was even better than on our first leg. Thankfully we had a 777 on both legs and not the Dreamliner. Staff were incredibly helpful and accommodating making a fuss about the baby and really always there to help. Again the food and beverage service was very good. The seat reclining buttons were a bit stiff but other than that the seats were OK not excellent but definitely comfortable enough. Considering that I hadn't flown BA for over ten years before these flights (due to bad service) I was really pleasantly surprised by the improved level of service provided by the airline. Yes being in Premium Economy helped but I was very satisfied comparing it to Virgin Atlantic's Premium Economy which I have regularly used. Well done BA you made a trip that we were dreading actually quite a pleasant experience and I'm likely to fly BA again now.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Jackie Jones","Canada","2012-03-19","Very disappointed in return flight from Cancun to Victoria on March 3rd-4th. Sat in airport 5 hours waiting for flight - nobody from the airline would say there was anything wrong. Finally bussed to a hotel and given a meal and a room for 3 hours which stretched into 7. Bussed back to the airport where we had to wait until 6 am before we could even have coffee. Staff onboard were excellent although they forgot the custom declaration forms and the duty free cart.","","","Economy","","5.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Joe Huard","Canada","2012-03-14","Ft. Lauderdale FL to Toronto. I guess CanJet only has one gate in Fort Lauderdale because when we flew in a week earlier we had to sit on the tarmac for an hour. On our flight home they had no water so could not make coffee or tea. They had no water for the bathrooms and only one worked in the back of the plane. They ran out of food and the air vents did not work at my seat. Staff did not seem to care about anything.","","","Economy","","1.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Miller","United States","2014-10-28","Round-trip IAD-LHR in early October and it was one of the best trips I've taken. The seat may be the same size as on US carriers but it felt a lot larger. I was stunned to be served a free cocktail and a free bottle of wine with dinner which was a totally edible chicken casserole in one direction and a surprisingly good chicken curry in the other direction. I was also pleased to get a blanket and headphones (though I had my own). US carriers don't give squat to economy passengers and I was delighted. Service was the quickest most efficient I've ever seen on an airplane. Loved the entertainment system. Even the boarding process was seriously well organized with separate lines and doors for each section of the plane. This was about as painless as it could possibly have been. I will never fly an American carrier to Europe again. I also got a good deal at a little over $700 as fall is a down season.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Cowdrey","United Kingdom","2014-10-28","Arrived at Gatwick to find out that our pre-paid for assigned seats could not be honoured due to an aircraft change. Instead of three rows of seats A and B we were now slung across a single row with 4 middle seats and an aisle/window seat despite having requested and paid for the seat reservations 11 months ago. To make matters worse Prem Economy passengers had been bumped up to Club World and were enjoying A/B seats - total joke. Food was OK crew were friendly enough but I will never travel BA again due to the absolute neglect or consideration for their premium customers. Goodbye BA Executive Club and good riddance BA. How the once mighty have fallen.","","","Business Class","","1.0","3.0","3.0","3.0","2.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Helen Winn","Canada","2012-03-01","Check-in was excellent and flights on time. Aircraft very small and cramped and the service very slow. We were in the air almost 2 hours before we received any refreshment. The first priority of the crew was to distribute immigration forms then spend the next hour assisting passengers with questions regarding the forms. Finally something to drink then dinner - once they cleaned up the meal I asked for a drink. I had to wait because they were now doing water service is this something that cannot be combined with pop juice and any other beverage service. I paid too much for too little.","","","Economy","","4.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Nancy Ralph","Canada","2012-01-11","Went from Victoria to Puerto Vallarta and back. Great flights both ways on time. Meals pretty decent good movies friendly staff - no complaints.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Chorney Warren","Canada","2014-10-28","Flew from London to Calgary. The seats in the new Dreamliner are awful. It was bad enough sitting in the seat but when the person in front of me lowered his seat it became impossible. His seat was right on my legs that shows how little room there is on these planes. Staff started serving meals all of a sudden went by about 7 or 8 rows of us and forgot to come back to feed us.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2014-10-28","BA285 LHR-SFO seat 13a in WT+ on a pretty old 747-400 check in and security at T5 very quick I used the lounge at T5-B which was nice and close to the gate flight departed and arrived 1hr late. Crew very good the seat PTV and food not the best on this flight. I've used BA a lot over the past 2 years and find them pretty consistent although I've also noticed that service along with seats PTV of course is much nicer on the newer A380s or the 777-300s so it's worth choosing your aircraft. Otherwise ok flight.","","","Premium Economy","","7.0","3.0","5.0","2.0","2.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Colleen Parker","Canada","2012-01-05","Punta Cana from North Bay ON. Dec 26th. Delayed over 26 hours and did not reach our destination until late Dec 28. Flight crew did the best they could but the experience for the 180+ passengers was a nightmare spending 17-20 hours waiting either in the plane or the airport. Food on day one consisted of breakfast at supper time lots of on and off the aircraft meals off the plane paid for by passengers themselves. Luckily we did eat when given the chance since there was no food available on the plane on the way down unless you'd paid for the comfort kit. Not impressed one bit!","","","Economy","","","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Marsha Stock","Canada","2011-11-07","Toronto to Peurto Plata return. Pleasantly surprised by the ""welcome"" sparkling wine then dinner accompanied by wine. The food was excellent and flight attendants friendly and attentive on both flights.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","DesBrisay Marlyn","Canada","2014-10-28","Flight 103 on October 14. We flew from London to Calgary Alberta - a long cramped ride. It was on the new Dreamliner with very tight seats the people in front had to raise their seats when lunch was served as the trays hit our stomachs! Service almost non-existent even on a 9 hour trip! Beverages served once and then at dinner the cart with wine got two rows before us (row35) and they quickly returned it to the back as they felt they were late with the coffee didn't even ask us whether we would like anything. When the coffee did come it was lukewarm. There was not one good thing about our flight. We will never travel British Airways again.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Bockstruck","United States","2014-10-28","Traveled with British Airways ORD-LHR last month World Traveller on the way out and Club World on the return. Connected to DSM via American Airlines and could see a marked difference in the level of service as well as the hard product. Flew on a B777 both ways and was impressed with the amount of room both in economy and business. USB ports 1 in economy and 2 in business and large entertainment screens. The food in economy was better than I have had on domestic (US) first class and the pitch was comfortable for my 6'1"" frame. Attentive cabin staff who made sure I was comfortable. Drink service in Club world was excellent a good Rose Cointreau and Tanqueray. Lie flat bed fairly comfortable and was able to sleep for 3-4 hours. Due to changes in travel plans I had to pay a change ticket fee but even with that and the cost to upgrade to Club World I felt that I got more than my money's worth. 1 free checked bag for World Traveller and then 3 free with Club World made navigating the airport a breeze. Will fly British Airways the next chance I get.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","C Fernandes","Canada","2011-08-25","YYZ to PUJ. The flight overall was pretty good - considering its a chartered airline and the fact its all Economy seating. Toronto to Punta Cana we had to wait 20-30 mins for the runway to open in the morning. Service was good cabin crew friendly and approachable. On the return it was my cousins birthday and they announced it over the system my cousin was very happy. Before we reached Lake Ontario our captain announced because of thunderstorms we may have to land in Buffalo the captain kept us informed the whole time and we managed to get into Toronto.","","","Economy","","7.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Y Vazq","Canada","2011-08-22","Toronto to Puerto Vallarta. Extremely uncomfortable seat design there's no way a larger-taller could fit. First flight staff were rude and disorganized there was a long line up to access the only one working washroom and they were asking people line up only in groups of 3. TV system didn't work properly they turned it off without warning. Second flight staff were better they were polite with a good attitude. Bathrooms worked but were filthy and strong smelling. We were disappointed.","","","Economy","","2.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Thompson","United Kingdom","2014-10-28","Gatwick to Marrakech and back. Bag drop was fast premium security slow (not BAs fault). Faultless calm boarding on time and a great flight with good service and refreshments. Return flight bag drop even better departure a little late due to a technical problem the 737s are getting on a bit. Again great inflight service and only a little late. Bags arrived as we got to the belt. Am very glad we chose BA for a 3 hour flight. Really good.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Suhail Shafi","United States","2014-10-22","I recently flew on British Airways long haul on a flight from Philadelphia to New Delhi havinh not having travelled with British Airway for around a decade. I had been a huge fan of British Airways in the past and was very curious to see how their inflight product and entertainment had changed in that time. I also was curious to see Heathrow's new Terminal 5. British Airway's overall product has improved in that time. On the first leg from Philadelphia to London I was very happy to notice the new seats with excellent comfort with adjustable headrests and new Audio Video on Demand (AVOD) entertainment systems. I had been travelling with noise cancelling headphones which made the experience a thoroughly enjoyable one. Inflight entertainment system is sophisticated and I enjoyed their World music section in particular. The Asian vegetarian meals was of a high standard for the most part. My only criticism in this area was that on the second meal (breakfast) we only were served a fruit platter and had to ask for the croissants everyone else were given. In addition I found the chapatis on the Delhi-London sector to be hard as rocks. Otherwise the meals were very good. Terminal 5 is a gem of an airport but the true highlight of the journey was on the London-Philadelphia sector when I had the opportunity to fly on the Dreamliner. The plane is a marvel. The windows are huge dimmable by button too. The bathrooms are larger than usual and the flight was very smooth. Additionally the legroom on the Dreamliner is impressive - an improvement on the B777. And finally a word about the cabin attendants. Their level of friendliness varies from person to person but for the most part they represent the best traditions of British hospitality - informal politeness. All in all I was happy with my BA trip and they continue to perform as one of my favourite airlines.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Donna Parker","Canada","2011-06-05","We were very impressed with Canjet on our recent flight to Cancun Mexico. Very friendly staff and nice clean plane. The only complaint was the food - nothing to rave about.","","","Economy","","9.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","D Magwood","Canada","2011-05-20","Calgary to Cancun and not overly impressed. We left Calgary over an hour late due to a mechanical issue. I have never had such a rowdy group of passengers before - intoxicated travellers were continued to be served and they were also playing their own music loudly in the aisle across from me. Trip back was from Cancun to Edmonton to Calgary left over an hour late from Cancun - again due to mechanical issues. I had asked for my headset - 4 times - and finally received it but she wanted to charge me $3 - it was no charge on the way up. Why the inconsistency? She just shrugged her shoulders. We arrived in Edmonton and had to wait another 45 minutes due to another mechanical issue - not impressed! We did receive a hot meal but why not serve a cold meal of better quality instead? Seats extremely cramped and so uncomfortable. If the person in front of you puts their seat back there is so little room left.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Hyomes","United Kingdom","2014-10-22","We have just flown economy class London to Los Angeles on the A380. Outbound the meal was chicken which I do not eat so I was offered an almost inedible pasta dish. No more food was offered until 2 hours before landing chicken sandwiches I asked for a replacement cheese and chutney was offered. I was actually hungry by this time. Return journey was chicken curry replaced by vegetarian lasagne. Breakfast was awful a cardboard box containing a croissant jam cereal bar and a packet of dried cranberries. The service between meals was non existent. By far the worst airline food I have ever eaten. Sorry no British Airways for us.","","","Economy","","5.0","3.0","2.0","1.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Shoesmith Michael","United Kingdom","2014-10-22","October 16th Ibiza to London Heathrow. Well a great service as usual and we actually arrived on time for once 5 minutes ahead of schedule that is a miracle for London Heathrow! The only thing about British Airways is that they only do one drinks service I am sure two is far more appreciative as I know other scheduled airline services do more than one on a 2hr flight. Tea/Coffee only gets offered a poor once. But great flight all in all!","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","R Feist","Canada","2011-05-19","Edmonton to Cancun with my wife and three others. Pre booked our seats and had no problem at checkin. Flight left on time and got into Cancun 30 min early. Service was great hot meal pop water wine and if you needed more it was available for a charge. The crew was very friendly and helpful. B737 so a bit small 3x3 seating but it was clean. Seats okay a little narrow but comfy. Return on time great service and movies both ways. Overall very pleased with the planes and service.","","","Economy","","9.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","L Stewart","Canada","2011-04-27","Flight delayed in excess of 11 hrs from Comox to Cancun. Confirmed booking of a nonstop flights. Flight stopped in Abbotsford both directions. Over service of extremely disruptive intoxicated passenger while the rest of us could not get even a glass of water from the very rude staff. Return flight also delayed at least 1 hr. Will never recommend this airline.","","","Economy","","","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","L Silva","Canada","2011-04-26","My family and I flew to Holguin Cuba with CanJet Airlines a great experience. This was our first time flying on CanJet and very impressed. We too received a free hot meal free champagne welcome and free glass of wine with our meals. The flights attendants were friendly and would use Transat Holdays and CanJet again.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Hodges","United Kingdom","2014-10-22","LHR-IAD-LHR 29/9 and return 13/10. We booked our original flights on WTP on the A380 and B777 both fitted with the revamped World Traveller Plus - far more comfortable than the old style WTP with an infinitely better IFE system. So guess how pleased I was when BA changed the aircraft on both flights to the now very aged and decrepit B747's with the old style WTP. The 747's really should be pensioned off and replaced with A380's - they are old grimy and falling to pieces. Our B747 was filthy. The catering on the way out to Washington was not too bad - a half decent fillet steak. On the way back beef again but nowhere near as nice and a truly horrible pathetic cold hard croissant and jam that passed for breakfast. Inedible and disgraceful. Good grief BA can't you even pop them in the microwave for 10 seconds? The good points: both flights were on time and the FA's were OK. That's it. This would almost be acceptable except for the final insult - charging for choosing your seat after confirmation of the flight. This is cheap nickel and dime low cost airline stuff and not what you should expect from the nation's flag bearing airline. No other major airline that I regularly use does this - not even small ones like Bangkok Airlines or United Express. It is shameful - even our American friends who flew BA back to Chicago were dumbfounded. You expect it on Ryanair or other low cost outfits but this really shouldn't happen on your national airline. I recommend BA but with enormous reservations - try to book on the B777 or A380 and if you don't need to choose your seat before check in you'll be OK.","","","Premium Economy","","6.0","3.0","4.0","1.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E Eriksson","Norway","2014-10-22","OSL-LHR in Business. BA has over the last few years put less priority on Oslo and SAS today has a better offering. BA is the only flag carrier in Oslo that does not offer fast track security. The Menzies ground staff are doing their best but does not have any authority to help when things go wrong. Particularly the evening flights are very often delayed due to late incoming aircraft from LHR and I have several times been an hour or more delayed and lost intercontinental flights as a result. The de-icing procedure is also much slower than on SAS. The lounge in Oslo is nice but not magnificent. BA has better service in business class than SAS with better food and free middle seat. You do however pay much more than for SAS Plus. The crew was friendly and did their best on my last flight but seemed badly trained forgot to serve bread with the meal and spent a lot of time chatting in the galley. One sometimes miss the old well trained BA staff. SAS also very often offer internet access on the London flights which is a plus.","","","Business Class","","3.0","4.0","3.0","4.0","1.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Lynn Macaulay","Canada","2011-03-31","My daughter and I travelled with Can Jet from Comox to Puerto Vallarta return. We were very pleased with the service meals were good plane was clean and staff were very pleasant.","","","Economy","","8.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","J Bowler","Canada","2011-03-27","Victoria to Puerto Vallarta. Seats were fine but seat pockets to stash things into were very poorly designed - you could drop something in and not be able to retrieve it. Hot food and drinks were provided - comparable with other airline food. The movies were played on the old- school shared screen flight attendants were polite and friendly. A much better charter experience than we've had with other airlines although obviously it depends on the individual flight and the passengers!","","","Economy","","8.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","B Johnson","Canada","2011-03-16","We received free hot meals champagne toast and wine with the meal. The staff were great - the thing I would change is the seat comfort. They don't have PTVs like Air Canada but you can bring your own stuff or watch the overhead movie they play.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Dave Mcdermott","United Kingdom","2014-10-22","Heathrow to Bergen Business no priority boarding bus out to plane which was packed - a bad start. Aircraft cold slow cabin service and in fact glad to get off. Food was ok the cooked English breakfast was nice.","","","Business Class","","3.0","3.0","2.0","4.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Shailes","United Kingdom","2014-10-22","BA176 JFK to Heathrow 13 October 2014. The outward flight had been so awful so the return surely could not be any worse. How wrong I was. Arrived at business check-in at JFK terminal 7. No staff at desk. Boarding pass printed at machine but had to wait nearly twenty minutes to check luggage. Agent was rude and unhelpful. Onto the BA lounge. Sagging shabby seats and no food except crisps. On asking the receptionist where the food was I was told passengers normally use the much advertised ""pre-boarding supper"" facility. Asked when this opened and was told it was not operating. Eventually some badly cut sandwiches and lumps of cheese with crackers appeared. No hot food was available. Two hours before departure the flight was posted as four minutes late. No further information was posted. When I asked for an update thirty minutes before scheduled take-off I was told there would be an announcement shortly. Eventually a barely audible announcement came that the plane was now boarding. The departures board had not been updated so premium passengers were forced to shuffle along with those in the main cabin. Onboard after presenting my boarding pass I was given a grunted down there with no indication as to which side of the plane I was seated. On reflection late boarding may have been a blessing. I lost count of the times I was knocked by oversized and heavy hand luggage. Eventually the safety demonstration was played on the IFE system. The sound was inaudible. Surely a safety hazard. Similarly all announcements from the cockpit went unheard. We took off one hour and fifteen minutes late with no explanation given for the delay. The wine selection was very limited on the flight as was the menu two choices of main course and only one dessert - I asked if I could have the advertised ice cream snack for desert to be told there was none on board. Food was barely edible. Service was poor. The cabin crew seemed intent on throwing trays round as fast as possible. My salad was served with desert (which I did not want) on the tray. The main course was overcooked beef near raw vegetables. I was made to feel a nuisance when I asked for a second glass of wine. The narrow seat converted to a narrow and not very comfortable bed. Other carriers provide mattresses and duvets. BA seem to think a tacky blanket will do. The whole service has been downgraded to the standards I would expect in economy class. The nicieties that used to mark business flights have been lost in the pursuit of profit. Given that BA charge far more that their competitors for this route I was thoroughly disappointed. I will not use any BA flight again if there is an alternative available.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","S Goebel","Canada","2011-03-10","Flight from Comox to Cancun delayed 11 hours and the return flight delayed 1 hour. Not weather related. Seating extremely cramped. Food awful. Staff served alcohol to already inebriated passengers. Will never fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","C Wiebe","Canada","2011-03-02","Kelowna - Puerto Vallarta return departing flight left 2 hours late. On the day we were set to return to Kelowna we were picked up as scheduled and the flight was delayed over 2 hours bringing us close to midnight. We boarded the flight and were pushed away from the gate only to wait on the tarmac for 30 minutes. After 30 minutes we returned to the gate had to get off the plane and pick up our bags and wait 60 minutes in front of the Puerto Vallarta airport. We were then picked up by buses and driven to the Sheraton for an enjoyable 3 hour nap before returning to PVR. The reason provided is the Mexican authorities would not give permission to depart PVR as the airport closes at midnight. My research has shown this airline consistently arrives late and pushes the midnight closure rules in PVR and this time my guess is the Mexican authorities had enough. I have flown Canjet 4 times and each time they have disappointed.","","","Economy","","","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","K Clarkson","Canada","2011-02-28","Return flight from Holguin Duty Free was not offered because bank machine was not working Canjet never announced this while passengers were still in the terminal and could have at least purchased Rum & Cigars. Flight out delayed by 2 hours. Plane was poor equipment in bathroom not attached to the wall etc. Family returning from second week in Holguin last night were delayed by 2.5 hours. Canjet's slogan should be ""We'll get you there eventually"".","","","Economy","","1.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Kavanagh","Australia","2014-10-22","Very impressed with Premium Economy on BA Sydney to Heathrow and return. Nice also to have an unsolicited upgrade to Business on return Singapore to Sydney.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Dave Mcdermott","United Kingdom","2014-10-22","A319 Barcelona to Heathrow Business no announcements for boarding so missed any chance of priority boarding. Why pay extra for something you are not going to get! Cabin service slow - over an hour until meal served had to ask for another drink as only 1 small bottle given. They also ran out of the main choice meal and the cabin was not full had second choice meal and this was cold. To Fly to Serve - I think not. Terrible service for an airline that is supposed to pride itself on service.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Petersen","Canada","2011-02-28","I traveled with my husband and two friends to Puerto Vallarta from Kelowna. The plane delayed for over an hour no reason given to us. The first issue was the TV/Movie service was not working. After many failed attempts they just shut it off without even giving the option of watching the flight details/status. After boarding extremely cramped seats it was approximately 2.5 hours before they began meal service. It was extremely slow. I asked for a glass of water to eat my meal with and I was told I would have to wait about 20 minutes. The meal was about enough food to fill a small child. About 3 hours into the flight we were finally offered the option to purchase alcohol. We asked for 2 mini bottles of vodka and were told we could only purchase 1 per hour and that drinking was ""a privilege."" (although we were paying $6 per drink and did not get offered a chance to buy any until the 3rd hour of a 4.5 hour flight.) My friend asked the attendant if there were comment cards. He was told ""yes and we have them for guests as well!"" The staff was rude and unprofessional. A very disappointing flight experience and I will never fly with Can Jet again!","","","Economy","","2.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","C Martin","Canada","2011-02-16","Vancouver to Ixtapa Mexico. Booked direct flights both ways but there was a stop in Manzanillo on the return. Plane was the most cramped I have ever been on - could hardly fit bag under seat. Also uncomfortably hot in cabin on both flights. Flight crew was either inexperienced or unorganized - long time to get drinks. Passengers were told to keep and re- use their glasses to be eco-friendly - I overheard a crew member say that the plane had not been stocked properly. Passengers at front of plane were finished their meal before the ones in the back had even received their meals. Reason stated - kitchen malfunction.","","","Economy","","2.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Shailes","United Kingdom","2014-10-22","BA213 Heathrow to Boston 29/09/14 B747. There was nothing at all to commend this flight. I have had better comfort and service on low cost carriers. The seats must be the narrowest in class for any major airline. The business lounge at Heathrow is not well signed and awkwardly placed at the top of escalators. At 0830 in the morning the tables were overflowing with used crockery and waste food. When staff did appear they did a very cursory clearing job. Never once in two hours did I see any of the sticky tables being wiped down. On boarding I was neither shown to my seat nor addressed by name as I have been on other airlines. When I asked for assistance in putting my hand luggage in the overhead locker - I was told in no uncertain terms staff were not allowed to help. Again I have always had help on business flights on other airlines. In the air the level of discomfort rose as those in the inside seats were forced to jump over my out stretched legs and cabin staff leant over me to serve the inside seats. The level of service could not remotely be considered acceptable for the price paid. Add in poor food and IFE and decision to avoid BA flights in future was made for me.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Lee","Trinidad & Tobago","2014-10-22","I fly the POS to LGW route on a fairly regular basis and the punctuality of the flight is bad. I suffered two 6 hour delays within 5 weeks on this route. The air steward wasn't friendly at all and was borderline aggressive when asking passengers to take a seat when the fasten seatbelt sign was switched on. The inflight entertainment needs updating. The screens are small and the resolution low. The seats were not comfortable either and you can feel every movement of the passenger which is sat behind you whenever they reached for something in the seat pocket.","","","Economy","","5.0","2.0","2.0","3.0","3.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","J Sooriyadevan","Canada","2011-02-16","When my husband daughter and myself were returning from Holguin we were not given seats together. I was sitting behind my husband on the right side and daughter was on the left side of the aisle. It was my fault for not checking our seat numbers till I boarded but assumed that we would be sitting together. The flight was at 1900 hrs and we checked in at 1615 hrs - many checked in after us. If it was the last minute boarding I can understand the situation.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Duff","United Kingdom","2014-10-22","LGW-AGP and back. 737-400s on both journeys. These aircraft are looking very tatty now - seats worn cabins grimy and dingy. The 'food' was a soggy half-wrap with a filling-free miniature roll - it was unacceptable on a 2hr45m flight. No choice offered by the cabin crew even though they had 3 options. The claim that their food offering is appropriate to the time of day is hogwash - we were served exactly the same thing at 10.30am on the outbound flight as at midnight on the return. Although we benefited from it on this trip BA need to change their hand luggage policy. There simply isn't space for 150+ passengers to bring 2 bags which caused a lot of angst particularly on the return trip (both flights were completely full). On the upside both flights were on time and the crews were friendly - the return crew dealt well with a potentially disruptive family group.","","","Economy","","5.0","2.0","3.0","1.0","1.0","","","4.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","P Schroeder","Canada","2011-02-14","Recently flew CanJet Airlines Winnipeg to Puerto Vallarta return. The flights both left on time and arrived early. The staff were attentive and you receive meal service onboard the flights. For a Charter Flight you can’t ask for much more!","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Ritchie","United Kingdom","2014-10-20","Aberdeen-Heathrow-Miami and return World Traveller Plus (premium economy). Received a text from BA at 0600 that our 09:30 ABZ-LHR flight had been cancelled which would impact upon the US flight. Phoned the helpline as suggested. Utterly useless options provided by their staff which was weighted towards a ticket refund - no use for a family holiday. Made unsuitable suggestions including can you get to Aberdeen for the 7:30 flight (it was 7am and had now spent 1hr on phone to them). Gave up and just went to the airport. Fortunately BA staff there were excellent and got me on next flight to Heathrow despite breaching their own min of 1 hour requirement for connections. Flight to London was good with good service leather seats. Cabin crew facilitated us getting off plane first and BA staff member met us to get us to next gate ASAP for Miami flight. Service centre useless but face to face staff great. LHR-MIA flight. Aircraft a 747 was old and tatty and WT+ seats were rubbish in comparison to Virgin product that I have experienced. Not that comfortable. Seat back TV is same as economy namely 4"" across tiny but selection was ok and seats are fabric and didn't seem that much better than economy. Food (beef) was outstanding for aircraft food. Staff were pretty good. Aircraft on time. Return journey much the same but staff were better. Conclusion is that face to face staff great food great. But needs a modern fleet - our 747 was really aged and their world traveller plus product needs work with hindsight probably would have just travelled economy as leg room wasn't that much more. If you take a iPad to watch movies and are not tall economy would do the job. Their helpline needs to be addressed. Clue being in the title - HELPline. Would fly BA again but would think about their WT+ option carefully.","","","Premium Economy","","8.0","2.0","5.0","5.0","3.0","","","2.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","J Levesque","Canada","2011-02-11","Flew out of Quebec City with Canjet and we had emergency procedures on our landing in Cancun due to a flap indication abnormality - circled for over an hour then landed with much braking and were towed into the terminal because the brakes 'might' have overheated'. There were fire trucks and ambulances waiting ! But according to a reply that we received from Canjet all of these measures were only procedural! They had similar problems a few days prior with a similar plane in Quebec City on landing.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Martin","United Kingdom","2014-10-20","LHR-DEN DEN-LHR - always use upper class in VA when I can. This flight reminded me of just why I rarely fly BA. Most of the crew were disinterested. I raised a couple of points but I was told I was wrong both times. Asked for another glass of wine twice with my main the stewardess forgot and denied that I had even asked for one. Food going out was pretty good but coming home just awful. I for one can just not get my head round the seat formation. You stare at some stranger on take off and landing food and drinks for passengers on the inner seats are pushed in front of your face.","","","Business Class","","4.0","3.0","2.0","3.0","3.0","","","3.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Fontaine","Canada","2011-02-11","Montreal to Antigua recently. We (4 of us) had upgraded to Select. We were well served to go. The flight attendants gave us priority on food and drinks. The return was not the same at all. Different crew flight was late by an hour. We did not get the service we paid for. The attendants looked like they would rather be anywhere but there. They have much to learn concerning customer service.","","","Economy","","4.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Donald Johanson","Canada","2011-02-04","Toronto to St Lucia in January. We paid for the VIP upgrade and to sit in the front row so we could have more leg room. The seats are very narrow and when you are sitting in the middle it is almost impossible to eat your meal. On the way back we had an older plane that had the worst seats I have ever sat in. All of our group where in pain all the way from takeoff to landing. The staff were rude and inattentive plane was dirty. We fly on vacation 2-3 times per year. This was the first time we have used Canjet and it will be the last. They did not give us any of our VIP perks on the way home. We could have paid extra and used Air Canada or Westjet which we will do next time.","","","Economy","","2.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James williams","United Kingdom","2014-10-20","I flew one way MCO-LGW 6th October the service aircraft and overall product was so below standards and expectations British Airways has lost a customer for life. I requested assistance due to illness which I couldn't have at Orlando airport just the priority lane to help me not wait? When boarding they wouldn't let me board without checking with three people just because I was young and didn't appear to need assistance. After this I could barely make it to my seat without difficulty breathing the crew just leant against the bulkhead and couldn't even ask if I was ok. The drinks took in excess of an hour with a lot of in and out of the galleys with no progress. The meal service took even longer and seemed disorganised no choice by the time they got to me. The 2nd meal was a freezing cold croissant hardly edible. Why do they need to be chilled? Room temp would make them a bit better. The head rest was hanging off its housing when I boarded no attempt to fix by ground staff or reseat me into a working seat. The IFE screen was so tiny and had squares on it from the old fashioned touch screen technology definitely behind both Virgin and Thomson on this route. When I got to Gatwick the ground staff were just as awkward in providing me with assistance - if you don't look old then you shouldn't need assistance. Never again BA.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","R Mckee","Canada","2011-01-29","Toronto to Cayo Largo del Sur. Departure from Toronto on time no problems with flight or arrival. Good service and satisfactory food supplied. The return flight from Cayo Largo del Sur to Toronto had several seriously inebriated passengers that could hardly stand up when they boarded the aircraft. These passengers stumbled swayed and fell onto other passengers yelled in the aisle looking for their lost drinking companions as they were seriously disoriented from excess alcohol consumption for the duration of the flight. There was no regard for the safety and security of the other passengers by the flight attendants. These individuals should not have been allowed onto the aircraft at check in until they were sober and did not pose a danger to other passengers. Canjet allowed these drunk passengers to board and pose a safety concern for all other passengers. This was our first and last flight experience with Canjet due to this lapse in safety levels.","","","Economy","","2.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Rita Mullen","United Kingdom","2014-10-20","First class flight from Toronto on Monday 6th October. The cabin crew were first class food was very good. Smooth flight great takeoff and landing. Would recommend flying with British Airways.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","K Gilbert","Canada","2011-01-22","Comox-Puerto Vallarta. The flight times were good but most staff were rude. Both ways at least there was one flight attendant who was nice but the rest were rude. They seemed very disorganized and not to care about anyone's experience. The planes were old and the headphones supplied had 2 different languages - one side french the other english Some of the tv screens didn't work so not everyone got to watch the movie. On the way home they have 2 choices for food but you couldn't pick because the attendants were too lazy to sort through the different selections - I finally insisted my kids would not eat what she placed in front of me so she looked and found the other selection. Why should I have to insist on this? What is the point of two choices if you can't pick. The price of the ticket was good but what is it worth?","","","Economy","","3.0","","","","","","","4.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","T Bednarz","Canada","2011-01-19","My wife and I took a Canjet flight to Santiago de Cuba. The flight back was late by 3 hours then we were told there was something wrong with the plane and had to be put up in a hotel. The next evening the plane was late again this time by 2 hours. Long story short no voucher for my inconvenience not even a return email until I sent them a third email asking what was going on?","","","Economy","","","","","","","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Oliver","United Kingdom","2014-10-20","LGW to CMB via MLE and return Sept/Oct 2014. As a British Citizen you desperately want to like BA but they do make it very difficult to do so. The recent documentary ""A Very British Airline"" whetted our appetite that perhaps a commitment to service may have returned to BA particularly in the long-haul premium cabins. Sadly on all the legs the cabin service was totally indifferent without any effort to do more than the bare minimum. Attendants chewing gum no smiles everything was all too much effort. The only time the crew showed any animation was when talking to each other. Adequate is about the best description but it could have been so much better without any cost except a bit of effort.","","","Business Class","","4.0","4.0","1.0","2.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kathleen Kirby","United Kingdom","2014-10-20","Flew from LGW to Catania. Lounge at Gatwick was good and staff very attentive no lounge at Catania airport and given vouchers instead which we got a rotten cup of coffee from the BA approved cafe next to the non Schengen passport control. Flights both ways were good and we liked the Pilot pointing out Lake Geneva and telling us about our route so nicely. The return flight back to LGW the Captain was hard to hear and wasn't so interesting. That aside on both journeys we felt well looked after with charming FAs. The food was also good too and we landed on time. Baggage came very quickly at LGW but at Catania airport it was a bit of a carnival! I'm afraid Catania airport is the worst airport I've been through but there you go! I think it is one of the joys of travelling.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Michael Freeman","Canada","2011-01-19","Toronto to Jamaica -- We were left standing in the airport before receiving our boarding passes for 2 hours with no explanation finally being processed at our actual departure time. We departed 1 hour late again with no explanation. Our seats were so upright we are still recovering from back strain. They never served beverages to all passengers the food was cold. My wife's tray and mine were broken we could not use them properly. The attendants were curt and just short of rude.","","","Economy","","","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Bruce Lawrence","Canada","2011-01-09","Just flew Canjet to Ixtapa from Vancouver. In all my years of air travel I have never been on such a poor carrier. The flights were advertised as being direct however made a second landing to Manzanillo to drop off and load passengers. This was delayed. We were advised not to use water in the rest rooms as the plane had not taken on water or supplies in Mexico. The plane was overbooked as people were already seated in their prearranged seats (an extra charge applied to these seats). These people were forced to find seats breaking up families. Between loading in Ixtapa and leaving Manzanillo it was well over 2 hours before any form of service was offered. An hour later over the intercom we were notified that the flight attendants were taking a meal break and would not be available for 20 mins. And for a nice finish the outdated video system played english in one side of your earphones french in the other.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Guillaume Christian","","2014-10-20","St Lucia to London round trip. Full flight both ways quite unhappy staff on return leg tiny seatback screens and poor selection of entertainment meals satisfactory (taste was ok and enough to fill me up both legs on time but was quite expensive for the service I got. Would fly them again if they are the cheaper option.","","","Economy","","6.0","4.0","3.0","4.0","2.0","","","3.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","M Williams","Canada","2010-10-27","Recently flew with Canjet Airlines from Toronto to Orlando. Found the seats to be ok the staff was great and also received free breakfast consisting of yogurt and banana and a pastry Free soft drinks and coffee/tea. Movie on board but was a short 2 hour flight. Would fly with them again for sure.","","","Economy","","9.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Benoit Girard","Canada","2010-06-22","Montreal to Turks and Caicos. Flight was on time check-in went smoothly. The cabin crew were nice quite young but professional and all spoke french. We were impressed by the service free wine free champagne meals drinks etc. On the way back a week later same story.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2014-10-13","LHR-MXP-LHR 6th October. check-in/bag drop at LHR pretty slow again - used lounge T5 South which I always like. A320 out which appeared new - a full flight of around 1.5hrs with a sandwich and drink served. Crew very nice and we arrived slightly early. Return check-in quick and then a long walk to the lounge which was shared with 5 or 6 airlines - OK not much food but pretty quiet and nice place to wait for flight. A319 on return full again crew very nice the same sandwich and drinks served - arrived back at T5 on time no bags so out within 20 min.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","3.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Tom Puchniak","Canada","2010-05-25","The crew was professional cheerful and efficient. Myself my wife (both mid 40s) and one of our kids (14) flew from Halifax to Punta Cana return. This airline operates equipment which is certainly not brand new and doesn't have many of the bells and whistles that other carriers may have but aircraft was presentable and (for a charter carrier) comfortable. No unsightly carpets or seats and nothing broken or creaking. Seats were a bit tight but not too bad.","","","Economy","","8.0","","","","","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Nicole Martin","Canada","2010-05-23","We were impressed with Canjet. Yes our flight going to Cayo Coco was delayed by one hour but by going online the day before we knew so we went to the airport one hour later. Canjet offers a complimentary wine glass and a cold snack which is better than some airlines and the service was very good.","","","Economy","","7.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Rahmatallah","United Kingdom","2014-10-13","777-200 4-class refitted with the new World Traveller and WT Plus cabins. LHR-DEL-LHR. Very disappointed. On the outbound flight the food choice was gone before they reached the 4th row of the economy cabin meaning that myself and the rest of the cabin had to have the second choice meal - second choice for good reason. It was a truly unpleasant tray of food. The real issue is the introduction of possibly the largest entertainment equipment box in the floor space I have ever seen. It literally takes up half of the floor and prevents you from stretching both legs out. I don't know if this is exclusive to the refitted B777's but it is certainly a side effect of the new IFE and isn't there on the the older cabins. The box seems to be under every window seat on both sides of the cabin. I really don't understand what the cabin designers were thinking allowing this box to take up so much of the space that is already so precious. They could have at least rounded off the corners. It seems rushed and last minute. This means that I am now avoiding BA when booking a trip if they are operating the B777 on the desired route. Bye bye Executive Club silver.","","","Economy","","2.0","2.0","4.0","2.0","4.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Lavelle","Ireland","2014-10-13","Booked a seat in World Traveller (Ecomomy) for an extra €60 each way. This was to get an exit seat with legroom and a window. Seat was advertised as window exit. Yes it was an exit seat but there was no window at the seat. The slide / raft box protruded from the exit door greatly reducing the amount of space for legroom. Seat beside me was empty but a guy was quickly moved into it when he asked for it despite us having to pay €60 each way for these seats. Stewardesses were friendly but service was almost non existent. The child portion chicken dinner was in no way filling. Was hungry throughout whole flight. No food or snacks offered until about 1.5 hours before landing when I was given a cheese roll with no butter or mayonnaise completely dry and unappetising.","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Deborah Gwynn","Canada","2010-04-22","Left from Mexico on April 10th up at 1-:30 a.m. for the shuttle at 2-30 a.m. We are required to be at the airport three long hours before boarding. When it came close to and then past boarding time we are informed that two of the crew had not arrived a flight attendant and the pilot. We are expected to get up and sit in the airport for three hours and the crew don't have to be there at least one hour prior to boarding what's up with that? Returning from Mexico on April 17th again the flight was delayed up to 45 minutes no word as to why. I will think twice before booking with CanJet again!","","","Economy","","2.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","S Baker","Canada","2010-04-19","Toronto to Jamaica return. Left Toronto on time 1 hour late leaving Jamaica no big deal. We had pre-booked our seats - in the first row lots of leg room although seats were a little small. Onboard snack was good.Would travel again with Canjet.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jane Jasper","Spain","2014-10-12","BA038 PEK to LHR 28-09-14 Business Class B747-400. First time I have flown BA long haul and in view of the many unhappy travellers on this site - I was keen to see for myself. I can honestly say I have never experienced such a dreadful flight. Antiquated and filthy plane is an experience I would never want to make again. The seating in Business class downstairs is a disgrace I was unlucky enough to have the aisle seat 17G which turned in to a flat bed so narrow my body and I am small was over the main aisle when asleep being continuously bumped and pushed. Absolutely no privacy in this seat and every one coming out of the toilet and standing and waiting the kitchen area could see my every move. Completely unacceptable. No mattress and only a small blanket. There is nowhere to put even a pair of glasses or a bottle of water once the tray table was put up (necessary to sleep). To get to the centre seats where my husband was - a dirty plastic ‘window’ had to be slid down and hot beverages and food had to be passed across the whole time encroaching on my personal space (what there was of it.) My husband said the middle seats trapped passengers in and getting out involved stepping over people. Extremely difficult for short people. The whole design of the business class seats is very uncomfortable and seriously flawed. The food was badly presented and unappetising. The PA system from the flight deck was inaudible I could not hear the Captain in the pre flight information announcement The other issue was a very mediocre in flight entertainment system which took an hour to get going and even the flight tracking information was not available for the whole flight. They weren’t overly concerned just superficial apologies. The toilets were filthy and grimy. The floor edges and all around the basin area where bits were falling off were thick with dirty grease. I looked into the galley and that too including the floors and edges of preparation benches was full of grime. Total disgrace. The Cabin Crew seemed in a state of disorganised chaos having a great view of seeing it all from my seat. Very little contact with passengers other than rather arrogant looks all round. Needless to say I will never travel BA long haul again. They need to get on to an Emirates Airline and see how it should be done. As a regular long-haul traveller on Emirates the difference between these companies is indisputable. Perhaps the so-called ‘loyal’ BA customers have never been on a Emirates flight to compare the difference.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Len Thomson","Canada","2010-04-15","Toronto to Cancun. Service was quite good for a charter seats okay leg room. Aircraft was leased from a German carrier and music channels and signage was all in German but that was kind of a novelty. Return to Toronto on time and good flight on one of their own B737's. Did not mind the trips at all even though we were bumped to Canjet by Airtransat which has far greater service.","","","Economy","","8.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Weber","United States","2014-10-12","We flew BA from London to Dulles DC 10/8/2014. Unfortunately we were seated in economy so space was very tight but the staff could not have been anymore accommodating which greatly helped.","","","Economy","","5.0","1.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Martin","United Kingdom","2014-10-12","B787. Just returned from a London - Toronto - London flight. BA appear to be proud of their new ""Dreamliner"" but they have scored a real own-goal by cramming 9 seats into each row 3+3+3. The only way this has been achieved is by fitting seats that are far narrower than the norm. We are well used to airlines having unjustifiably uncomfortable seat pitch but this was the first time I have found myself wedged into such a narrow seat - and I am quite slimly-built! Unless BA changes their 787s to a less-cramped layout I will now have no alternative but to make sure I am not flying in a 787 thus often avoiding BA altogether. I will let a BA steward have the last word: ""The first time I sat in one of these seats I could not believe how bad they are"" - and he like me is slim. Come on BA - start having a little regard for your customers' comfort and health.","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","2.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","R McIntyre","Canada","2010-03-15","Red eye from YEG end of Febto Cancun left on time not a full flight so was able to move to a row with just two of us first thing we noticed - the seats are the most uncomfortable we have ever sat in an aircraft. Just for that reason we will not fly with Canjet unless I know it is an updated plane with better seats and built in screens like their rivals. Service was OK but again it was a redeye and not much required.","","","Economy","","5.0","","","","","","","4.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","K Aultman","Canada","2010-03-04","Cayo Coco Cuba - delayed for 30 hours in the airport. There was no food drink provided to stranded passengers for more than 15 hours. Many different stories provided for the delay - first a blown tire then a problem with the brakes - then onto computer problems. Eventually CanJet decided to bring in a new plane - after 24 hours of being abandoned in the small airport. There was no support provided to concerned family members in Canada by the customer service reps at the 1-800. There is a serious lack of customer service skills on behalf of CanJet and from what I have read in the previous reviews delays are a common occurence. There will never be a next time with CanJet.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Richards","United Kingdom","2014-10-12","I travelled to Hong Kong with British Airways from Heathrow on a 777-200 outbound and one of their new A380's on the way back both in World Traveller. It had been a long time since I had travelled with BA (18 years!) but it was one of my better flying experiences. I didn't know what to expect this time round but the seats had plenty of leg room on the 777 on the way out. I was annoyed as I was told to pull my window blind down as other people were sleeping although I had specifically asked for the window seat for a reason. However the crew were great and asked if I'd like to look out of the window by the jump seat which I did for a good few hours! Not only that the crew called the flight crew and the co-pilot walked to the back of the plane to have a chat with me and gave me a map with all the points of interest highlighted with the times we would be above them! Airlines don't have to spend any money to truly satisfy passengers. The seat on the 777 was quite comfortable and the IFE had plenty of selection. The food was good not dried out and it was tasty. All the toilets were operational and were clean. On the way back I was upstairs on the A380. The aircraft was extremely clean comfortable and the A380 was ever so quiet in all areas of the flight which really surprised me. I really loved the 'seat locker' next to my window seat which easily fitted the contents of my hand luggage. Food was good again and the crew were again amazing allowing me to visit the flight deck after the flight had safely arrived at Heathrow. Toilets were clean and tody and all operational and the IFE was good. Leg room was good. The only thing I would say is that the IFE does take up a lot of space under the seat meaning that hand luggage cannot really be stored there and it can get in the way of your feet.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2014-10-12","LHR-MXP-LHR. Check in/bag drop at T5 once again very slow appears to be a staff shortage at some times of the day. My FFS allows me to use the lounge so I had time for a quick coffee I like the BA lounges at T5. Boarding on time seat 26A on a A320 seemed new with a nice crew a snack and a drink served. Return check in quick Milan Malpenza Airport is horrible! Managed to find lounge close to B35 limited food but quiet wifi was poor although there is a smoking lounge. Boarding quick seat 19A and another newish A319 full flight snack and drink served crew very chatty early arrival at T5. Good product although I booked on day of travel so a bit expensive.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","3.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","Michel Mertens","Canada","2010-03-03","Ottawa to Cancun. Outbound the flight left 4 hours late meaning a 6 hour wait at the airport. On the way back same song - the flight left CUN 3 hours late meaning a 6 hour wait at the overcrowded airport. Not a word of excuse nor explanation from the flight staff. Representation at CUN airport was notably absent. For us CanJet Airlines is henceforth a definite no-no.","","","Economy","","","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","V Mitchell","Canada","2010-03-01","Left from Victoria to Cancun Feb 20th. Had this flight booked months in advance perfect departure and arrival times in both directions. 2 weeks prior to departure we get notice of time changes. Was supposed to leave at 9 am arrive at 5:30 pm. Coming home supposed to leave at 5:30 pm arrive home at 10:30 pm. New times. Left at 1:00 arrive at 10:30 pm. Coming home had to be up at 3 am to be on an 8:30 am flight. So we lost 2 days of our $3700 vacation. I know this can happen on any flight but annoying. Especially having to be up so early coming home. We were over 1.5 hrs from the airport. Flight on time  on one side of the plane the sound didn't work for the movies. 5.5 hr flight we got a bun and cheese dry tasteless. Flight still going fine until we were 10 mins out of Cancun and the plane had to be re- directed to another airport 1/2 hr away as the airport was closed due to the president of Mexico being at the airport and his jet was on the tarmac. We were told they had to refuel at this other airport that took 2 hrs! No drinks offered couldn't use the washrooms couldn't get off the plane. We finally got to our hotel at 3 am. I would not recommend Sunwing or Canjet to anyone. Next time will book with WestJet or Alaska Air.","","","Economy","","2.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Wylie","Australia","2014-10-12","Took 6 BA flights as part of a OneWorld RTW trip. JFK to Berlin via LHR then 4 days later Berlin to MAN via LHR and 6 weeks later Nice to DXB again via LHR. All flights on time all cabin crew polite attentive and thoroughly professional. Refreshments meals and drinks all appropriate for the flights and times of day. It was a pleasure to fly BA after 5 flights with AA. Just one small attitude problem with a ground agent at LHR while boarding for DXB. We were snapped at and told to wait while other passengers (presumably business class) boarded. We were not in the business class 'line' but just happened to be standing near one of the two gates where boarding passes were checked. The ground agent obviously thought that we were economy class passengers trying to board early. Overall a 99% satisfactory rating for these flights. Did not use IFE so unable to give a rating.","","","Business Class","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Freyton","United Kingdom","2014-10-12","Flown 6 flights on BA recently generally satisfied though cost cutting in Business Class seems to have got out of hand. Club Kitchen snacks are shrinking with little left half way through long flights and meals and choice less. Although there are many new business class seats out there that are better BA is still acceptable especially the very private window seats. Crew usually excellent and baggage delivery consistent at terminal 5. My one complaint over these 6 flights would be that no effort is made to control the amount of hand baggage on board even on short flights boarding takes so long while stressed crew are trying to find space for large and heavy bags when some people have two or three large bags each. Two out of six flights were delayed because of this while they offloaded some bags that would not fit. Recent flights with Easyjet have not had this problem they enforce their rules so we all know where we stand.","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","D Lombard","Canada","2010-02-27","While in PV we booked our return seats four days in advance. Got to the CanJet check in desk at PV and they didn't have any information that we had purchased the seats even though we showed them the confirmation. We asked for our seats and the rep said they'd meet us at the gate and try to help. The rep never showed at the gate and when questioning the boarding gate personnel they said ""wait five minutes"". General boarding started five minutes later and we still didn't have our seats. Finally as we were ready to board we asked again. The agent then said he was sorry but those seats were already filled. They had no intention of working with us. Upon return to Canada I called CanJet seat selection customer service and asked for a refund. in addition I asked why the CanJet staff in PV wouldn't have had our seat selection information. I was told that not all countries have the same technology. I stated that CanJet should indicate that on their website before customers assume that they will have requested seats on CanJet flights. I got the refund but that was the easy way out. I will definitely be making sure that when I book a trip on a charter that CanJet is not the airline flying it. And don't expect them to serve anything else but the bare minimum. They didn't have beer on the outgoing or return flights and were extremely low on everything else.","","","Economy","","1.0","","","","","","","1.0","0"
"canjet-airlines","/airline-reviews/canjet-airlines","CanJet Airlines customer review","B Maystrowich","Canada","2010-02-10","Flying from Regina to Puerto Vallarta. Plane was to leave at 7-15 am was given to a flight for Cancun so late to leave then at 1-40pm. Left at 2-40 pm with no explanation why we were so late. Onboard the plane a very small apology was given no complimentary service at all. Return from Vallarta left on time but very poor service onboard. Again charged for everything they offered. Very crowded and service was terrible.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Dick John Parfett","Mexico","2014-10-12","Without being completely detrimental to BA I Have found the airline has become tired and lacking in Customer Service from the Cabin Crew as I fly economy class at Company expense this class of traveler is viewed by the cabin staff as something to be tolerated until the end of the flight. The aircraft that I fly on from London to Mexico city are 747-400 these aircraft have obviously travelled many hundreds of thousands of air miles the seats are mostly very worn and hard a 12 to 13 hour flight leaves one with a very numb part of the anatomy toilets seats are more often than not insecure or broken. Food offered is now without a menu you get what you are given or go without from two choices the famous BA breakfast is now no more just a sandwich or a frozen roll. The inflight entertainment is often non functional and regular resetting of the system is quite normal sound quality is always very bad. My comments are not directed at just one flight or one aircraft only I have seen this deterioration over quite a few years whilst I fully appreciate economy and money saving is today's norm major airlines to my mind should think customer satisfaction at all levels not just the First class and Business class customers. I have seen other airlines achieve and maintain very high standards in today's economic world of airline travel but sadly BA seem to be trailing to an embarrassing extent.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Deb Woolley","United Kingdom","2014-10-12","Travelled to Cyprus from Gatwick in economy as thought this would be fine as use them internally in UK. As we are tall thought seat pitch would be same as home. Wrong. Dreadful flight in extremely cramped cabin my husband was virtually trapped by the seat in front and the only saving grace was that we had a spare seat in between us otherwise I think we would have been standing most of the way. Poor service and truly awful food if you could call it food. Wrap and small roll with nice chocolate dessert. Wrap was soggy and inedible roll dry and hardly had any filling. Only one round of drinks then tea etc with food on a flight of4.5 hours. Really smelly toilets and air conditioning poor. Aircraft old and just a bad flight experience. Took off late too! Have travelled in considerably better flights with charter airlines and following this experience WILL NOT be patronising BA again in economy once we have suffered the return flight! Have gone business class which is good but economy is dreadful.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Philip Clacher","Australia","2014-10-12","Don't even think about flying on this airline. Booked paid for and confirmed last February for a premium economy flight Singapore to Sydney for last Saturday. When I checked in at Changi the check-in staff member told me the incoming flight from London was overbooked and I was downgraded to economy (against my wishes obviously). I would never have booked BA but for the premium economy offering so huge disappointment. GB75 compensation is simply not good enough. Add to that the economy meal was inedible (what did they do to the seafood curry). Never again.","","","Premium Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Clement","United Kingdom","2014-10-12","Route: Heathrow - Toronto First Class daytime flight. Check-in / security: The former was smooth friendly and efficient. The latter was very poor on the basis that BA make no special provision for security with F class passengers either at their own hub (Heathrow Terminal 5) or any destination. F class passengers are not escorted which I consider to be a significant shortfall when clearing immigration and boarding flights. Lounge: Flagship lounge (Concorde Room) is quiet elegant reasonably well staffed and conveniently located after security. Good food in civilised portions served in the restaurant and a good selection of wines. IFE and Amenities: The TV is fairly decent even on the refurbed 747s. Comfortable seats / beds with decent bedding and PJs. Good leg room which I notice at 6'2"". Practical sized amenity kit which is fairly well stocked. Food: Decent food and well presented. Selection is sufficient but no special options available pre-boarding. Crew: Generally affable crew who were professional. Not the fastest of service in comparison to other F products. Crew and captain introduced themselves to a number of passengers which sits between those airlines where all passengers are chatted with and those who don't. I would say BA have the right approach in that crew seem to visually assess whether a passenger looks like they would invite a social conversation - rather than imposing it anyway.","","","First Class","","8.0","5.0","4.0","5.0","5.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Mordey","United Kingdom","2014-10-12","BA1326 LHR-NCL. 10.10.14. I arrived on time at LHR from Brazil using a different carrier. Journey thus far was enjoyable and on time. I know that that shortest final hop up to the north east is usually the most problematic and unpleasant so I arrived fully expecting to land at Newcastle and get home late. However yesterday morning I was wrong my flight wasn't running late it was cancelled! I had a particularly revolting encounter with one of their ""professionals"" in T5. My courtesy and understanding towards the inept individual who was there to assist delayed passengers was rewarded with the cheap nasty passive aggressive and generally dismissive attitude which is offered so frequently by BA these days. No apology or empathy just waffle and rubbish. It's just simply not good enough and a terrible reflection of what our flag carrier has become. To cut a long story short I arrived at NCL seven hours late. And no surprises my luggage was left behind at T5. But then again BA only had seven hours to transfer it onto my flight. Well done BA! Simply the worst customer service that I have ever experienced anywhere!","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Gibb","United Kingdom","2014-10-08","LGW to SZG. Absolutely useless for a scheduled service and would not recommend to anyone. Booked flights to Salzburg for travel in September way back in April and chose the 13.45pm flight as most convenient even though more expensive. Luckily we arranged an overnight stop in Gatwick as we live in the North of England as otherwise don't know what we would have done when our flight was cancelled with notice only being given about 9.30pm the night before. We were put on the 7.15 am flight which meant being at Gatwick for 5am. This is a much cheaper flight but no partial refund is available its take it or leave it with BA. Our subsequent onward travel plans were also in disarray because of this and it was a most unpleasant and stressful start to our holiday. Having taken the trouble to complain to BA I am amazed it took 8 days to send a most unsatisfactory short response which ended with ""we hope you fly with us again to restore your confidence in our service"". BA need to learn that scheduled service means just that and plans are made around the timings that cant just be altered with no notice. I would not trust or travel with them again.","","","Economy","","1.0","3.0","4.0","1.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Boyle","United Kingdom","2014-10-08","BA92 4/10/14 YYZ-LHR B787 G-ZBJE. If you want to know what Ryanair long haul will be like sit in E on the BA 787. Appalling legroom seat width and non functioning IFE. Gold Card holder flying around 200 trips a year. Absolutely horrendous experience good luck to anyone taking the 12hr+ trip to Chengdu on it! New plane with the smallest seats ever. Many passengers tried to stand the entire trip to avoid the discomfort! If you are anything more than a medium build and have a bum and hips you will have a very uncomfortable flight. I am not one to moan but this is the end for me BA!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Guy Senior","United Kingdom","2014-10-08","Very comfortable return flight to Hannover in Club Europe. The A319 appeared to be new good food for a short flight and very good value.","","","Business Class","","10.0","4.0","4.0","4.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Hill","United States","2014-10-08","Just took British from London to Seattle. Tired airplane. Flew business class. Very basic service. No wifi. Nobody checking to see if you were interested in something to drink. Basic packaged food. Very disappointed.","","","Business Class","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sanjita Shah","Australia","2014-10-08","Travelled from SYD to London return. Poor service on board - nobody responded to the bell. Had to pay extra to book a seat in advance. The vegetarian food - all 3 meals consisted of paneer on both journeys.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2014-10-08","VIE to LHR - Seats were of the new configuration only 30 inches both in Club and Economy. The seats are very uncomfortable and there is very little room to relax or work if the passenger in front reclines their seat. The new cabin looks very small with the new seats and I would not recommend anyone wanting to work to fly with BA now. The service was not to a good service and when taxiing you could hear passengers telling someone to turn their phone off but no crew moved to find out what was going on they were more concerned in their own conversations. I hasten to add that this is the new cabin crew with the thunderbird hats who are far inferior to the well paid counterparts. BA short hall can now be classified as a Low Cost Carrier now they have lost all sense of customer service & customer needs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","F Klajner","Canada","2014-10-05","Flew from IST to LHR on September 29. In short an abomination for a business class flight lasting nearly 4 hours. It started with a dirty dingy cramped lounge with very limited and low-quality food and drink selection and located very far from the boarding gates. I have used the Star Alliance lounge at Ataturk Airport and it is light years ahead of the BA lounge. The plane was an ancient B767. The business class seats had little leg room or recline were packed out hard and very uncomfortable. It took 1 hour for any drink or food service to start and we were served warm champagne and a small bag of stale nuts. This was followed by a hot meal which was totally different from that described in the menu which had been handed out and this became apparent only when the food service began. There were only two choices nothing vegetarian. The crew were disengaged disinterested and dismissive. The entertainment system consisted of only several old screens suspended from the ceiling and showing the movie Godzilla which doubtless was a big hit with the 12 year olds in the audience. At the end of the flight we were given fast-track cards to speed up our passage through customs. Unfortunately only 3 of the 6 fast-track booths were open and we ended up effectively in the slow-track line. To add insult to injury this business class flight cost $200 more than that of its competitor Turkish Airlines and bore little resemblance to the business class service and cabin described on the BA website. Shame on British Airways for this product.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Parry-Williams Garth","Australia","2014-10-05","BA16 SYD-LHR 4 Sept Brand new 777 great VDU and excellent music sound quality with own headphones. Supplied headphones did not work. Warm attentive stewards. Low salt meals very tasty. Always served first though would have liked standard English breakfast - not low salt. Seat though standard economy was soft. BA9 LHR-Bangkok 18 Sept Older 777. Stewardesses interested and human in their approach. VDU not that brilliant. Food also quite satisfying. Bags on both occasions arrived promptly. Well done BA.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Bramwell","United Kingdom","2014-10-05","NCL-LHR-LAX / LAS-LHR-NCL. NCL-LHR A320. Comfortable enough for only a 1hr flight. Crew did a great job serving a full flight in such a short space of time. Overhead bins were full and was a bit tricky finding space. Some passengers had put very small bags overhead and not under seats and refused to take them down it did seem people have more carry-on than allowed. Took off on time and arrived early but this meant no stand available for 15mins. LHR-LAX on A380. Paid to get two economy seats on the upper deck together and was worth the money as no stranger next to us no moving for loo breaks etc. Aircraft excellent IFE great (games were good moving maps etc also great) crew superb food was nice (first meal very good!) and the ice lollies were a great touch but did think an extra drinks service would have been good. We were close to a galley so easy enough to go and ask for drinks which we did two/three times. Seat was good but equal space to the earlier A320. Extra bin beside seat was useful. The arm rest doesn't go all the way up which was a bit of a pain. Take off delayed by a fault on the airbridge but arrived on time - takes a while to get off due to number of people. LAS-LHR on a B747. Older aircraft and compared to the brand new A380 it showed Again paid to get two seats together which was worth it. Seat ok but not as comfortable as previous flights food was ok IFE was ok but my PTV was off centre so had to watch sideways. Overall just an ok flight. Crew were friendly and didn't hide away all night which normally happens on late flights with other carriers. My only problem was the arm rest didn't go up and when the seat in front of me reclined I couldn't get out. LHR-NCL on a A319. Super quick flight not 100% full but crew again worked quickly to get everyone drinks and snacks. Arrived 15min early but took a while for bags to come off at NCL.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Wer","United Kingdom","2014-10-05","Traveled to Rome with British Airways. On the way there everything went fine. A day before our departure we were told that the flight was overbooked and asked politely to change to a different flight. We were told that they would pay for the taxi (the flight was earlier and no public transport was available.) as well as for the breakfast that we were missing at our hotel. We agreed to change because we sympathized with BA representative who had a difficult job of asking people to move to a different flight and because we wanted to support British Airways. Big mistake. Apparently everything we were told by their representative was a lie and no refund for the taxi fare was given to us. So much for doing BA a favor they are not a reputable company they once were.","","","Economy","","1.0","3.0","2.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Keung Kieron","Hong Kong","2014-10-05","BA26 22/6/2014. During my trip to the UK I feel very pleased that I chose BA. The A380 was superb. The new Thales inflight entertainment was more than excellent. There were 1250 hours of On Demand to choose from. Although the food was quite limited I really liked the entertainment and the staff service. First class service in economy class!","","","Economy","","7.0","3.0","4.0","2.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Burke Tom","United States","2014-10-05","Flew the new 787 Business Class from PHI to LHR. The aircraft was impressive. It was quiet and comfortable. The lower altitude cabin and the higher humidity were not noticeable in flight but the lack of jetlag was noticeable. Service was very good. The business cabin was 2/3 empty. The cabin crew were very attentive. The negatives was the seating and entertainment system. With the large windows the rear facing seats were a poor design. The feeling of closeness was uncomfortable. I guess the extra seat they squeeze in makes it all worth while to the airline. The amount of choices in all the video selection and the content left a lot to be desired. Return was in a 777. The seating and entertainment were the same This and the A380 use to be my favorite airplane. However the 787 has become favorite airplane now. I think it is the last time I will fly BA Business class until they change their seating.","","","Business Class","","6.0","3.0","5.0","4.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive V Drake","United Kingdom","2014-10-05","Hannover - LHR. What a miserable experience this was. This return ticket was £950 for a total of about 140 mins flying time. I checked in online and there was considerable delays on this as there was following a phone call back to the UK an equipment change from an A319 to an A320. Anyway I checked in online eventually and made my way through security. I asked an information post - as to where the Club / Business class lounge was and I was told it was land side and between ""this terminal and the next terminal"". I could not believe it. Surely a simple prompt online when checking in - could have told me this. Flight left on time a reasonable light lunch and three Gin and Tonics later we got stacked over the East End for 25 minutes but landed ""ahead of schedule"". A miserable experience from the so called ""world's favorite airline"".","","","Business Class","","1.0","2.0","3.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bernard François","France","2014-10-05","Singapore-London Heathrow - I did not really see the BA hospitality. The entertainment was poor and the seat very uncomfortable. This experience makes me very frustrated the only good thing was the low price.","","","Economy","","4.0","2.0","2.0","3.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Jackson","United Kingdom","2014-10-05","Flew from LGW to PFO and back recently. Plane was old tatty 737 but at least we got the 34"" of legroom which the refitted planes no longer have. Flights were on time both ways food was reasonably good & cabin staff were charming (specially on the outboard flight). I was surprised to find BA no longer has a Club Lounge at Paphos and even more surprised to find that there was a comfortable lounge there that BA Club Europe passengers were unable to use. We were given vouchers as compensation and thought we would at least get a glass of wine and a sandwich - but no. The vouchers were of such low value they could only be redeemed for things like a local beer crisps and chewing gum. Even though the flights were quite good I feel that BA are treating their Club Europe passengers with contempt by denying them any lounge access or reasonable compensation - also by refitting their aircraft to give passengers less seat width and the same legroom as economy. Why pay a premium price for a non premium product?","","","Business Class","","7.0","3.0","4.0","4.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Christopher Neep","United Kingdom","2014-10-05","LHR to YVR. September 29 2014. I've been a loyal BA passenger for years but after three recent flights that's not going to be the case any more. How BA have the audacity to screen 'BA A Very British Airline' on their IFE is beyond me! While the film chronicles the supposed high standards and rigorous staff selection and training the reality is altogether different. The food on BA85 LHR to YVR was atrocious - dried chicken sitting in a dubious brown 'sauce'. The service was unsmiling unhelpful and inattentive. BA used to have a good IFE selection. Not anymore! Very unimaginative selection of films TV and audio programs. I've recently travelled on Qantas and Air Canada on long haul and both carriers far superior to BA. Air Canada has significantly improved it's standards.","","","Premium Economy","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Cotrim","Portugal","2014-10-01","LHR-JNB (South Africa). Booking done from site www.britishairways.com and the check-in too. The time boarding was done with great quality in Terminal 5 in Heathrow airport (pier C gate 65) and schedule. Cabin crew was fantastic. The flight was very good the quality of the plane provides an excellent trip. Takeoff and landing very smooth. The ""rest position"" of the seats makes in upper deck the legroom a little tight. Do not choose the emergency exit seats because they do not have access to windows and are narrower because the table and the monitor are on the armrest. JNB-LHR. 747-400. It is a much older plane. However the trip was very good after crossing the storm just outside Johannesburg.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Niall","Australia","2014-10-01","Flew earlier this month LHR to IST in Club Europe. Good smooth uneventful trip. Good lounge at Terminal 5. Food and service onboard was very good. Priority boarding and priority pass for immigration in Turkey. However it is difficult to categorise the seating and space with Business Class. In fact the amount of room available seemed little different to Economy.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Taylor","United Kingdom","2014-10-01","Airbus 321 from Amman Jordan to London. Flight on time. Full plane. Very uncomfortable seats I am tall no leg room knees against the seat in front for the flight of over 5 hrs. This is the wrong plane for this trip-narrow single aisle only 2 toilets for all 180 passengers - more like a bucket and spade flight. Food very moderate salad starter of 3 leaves and an uncut chunk of cucumber main course of chicken and potato was tepid not hot at all. Cabin crew spent a lot of the time chatting in the galley at the back of the plane although the food service was quick. Upgraded on the outward trip-what a difference! BA needs to sort the plane choice out-this flight is often completely full. Economy was very poor.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Derek Salter","South Africa","2014-10-01","Economy from LAX to CPT via LHR. Airbus 380 on first leg 747 on second. Both flights completely full. Airbus quiet - on upper deck with a window seat. Room underseat very limited due to two entertainment boxes but storage by window as compensation. For a new plane seat isn't very comfortable - rather hard and I prefer the old-style head rest on the 747s. Great entertainment screen. 747 seat v comfortable and softer but plane is showing its age and noisy after a 380 flight and the seat back screens smaller than many phones these days. Staff on 380 v helpful and pleasant - more functional on the CPT leg. Special meal not provided on last section of CPT leg - otherwise provided and edible. Boarding easy at LAX more chaotic with less waiting area space at Heathrow - they really didn't plan the waiting areas well at Heathrow - just too cramped and poor layout. And transferring through from section c to section a and then back to section b at Heathrow is a real pain and the shuttle was very full too so would avoid if possible. Otherwise flights on time at both destinations despite leaving late. Heathrow is the main drawback when using BA and transferring - what a shame that they didn't make it easier when planning the new terminal. LAX was a joy to use in comparison - so smooth and staff extremely pleasant and helpful despite having a poor reputation.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Christopher Neep","United Kingdom","2014-10-01","BA 084. YVR to LHR on August 28 2014. Premium economy. Much below previous experiences flying in this cabin on BA. Staff were indifferent and inattentive. The meals were deplorable! Despite being a small cabin there was only one meal choice left half way through the dinner service - a very heavy and overly rich pasta dish accompanied by an equally heavy piece of dry chocolate cake. Hardly suitable food for a long flight. Breakfast was worse - an equally heavy fruit muffin and tea or coffee. Very poor! A number of seats in this cabin have metal boxes underneath rendering the much-advertised additional leg room useless. IFE far below what it used to be in terms of quality and variety of programming. A very unpleasant experience and definitely not worth the additional cost.","","","Premium Economy","","3.0","3.0","1.0","1.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Taylor","United Kingdom","2014-10-01","LHR to Amman Jordan Airbus 321. Outward flight delayed 2 hours due to unloading a bag and technical problems on the ground. Flight completely full upgraded to Club World. Cabin crew there excellent and attentive. Seat comfort was OK but not special. Food was good. One very small toilet next to the pilot door for Club World passengers. Terminal 1 on its last legs but check in was quick. Return trip was in Economy-what a difference!","","","Premium Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Cork","United Kingdom","2014-10-01","LHR-FCO. Flew out Club Europe courtesy of a reduced fare by BA. We thoroughly enjoyed the experience. The Lounge in the satellite was more relaxed than the main T5 terminal. As it was an early flight the food was fresh pastries and small bacon baguettes which were excellent. Nice way to start a journey. The flight was good. Very attentive staff on the B767. My colleagues had recently flown easyjet and hadn't flown Club before and were very complimentary about the experience. The return was economy on a new A320. Impressed with the new style seats and again was a good experience.","","","Business Class","","9.0","5.0","5.0","4.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ash David","United Kingdom","2014-10-01","Flew BA055 LHR to JNB on the new A380. What an absolute pleasure that was. Had seat 50H which was at front on top deck. The cabin was nicely laid out I have to say I like the BA ""cocoons"" I know a lot of people do not but gave me plenty of privacy. The staff were extremely friendly and attentive with high quality food and excellent champagnes and wines. I would fly this plane again over any other. What was also amazing was a toilet that was not a rabbit hutch. Flew Back on BA056 3 weeks later. Same seat only to find that the seat function did not work New plane and breaking already! Not a major problem as stewards moved the seat manually for me. The quality of the food and beverages was up to the same high standard as when I flew out. Movie choices were excellent and the quality of the new screens way above those on the older 747's and 777's. I managed to get good sleep on both legs at least 7 hours.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Colin Pay","United Kingdom","2015-06-12","LEB-BOS on Cessna 402. Only 4x passengers on the flight. All staff at Lebanon Regional Airport were polite. Weather for the flight was awful, cloud and rain, so no chance of any view on the way. Very smooth trip despite the weather. Arrived on time.","Cessna 402","Solo Leisure","Economy","LEB-BOS","10.0","5.0","5.0","","","","","5.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","R Hansen","United States","2015-01-23","12/22/2014 flight 1579 and 1/2/2015 flight 1574. My first impression - there's definitely plenty of room for improvement in the areas of customer service. On a positive note the actual flights themselves were great however there were several issues that left me frustrated and stressed out - not a good way to start and end vacation lack of efficiency lack of sensitivity care and compassion for customer sensitive issues (such as held back luggage) inconsistent information unclear information (resulting in a surprise $280 in luggage fees). Lack of attentiveness to customer inconsistent protocol (you need signs posted in the airport and don't cover up gate doors with plants) so that customers can find you.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","P Creedon","United States","2014-12-22","BOS-ALB-OGS. Leg #1 We were about 10 minutes late due to weather (Can't control mother nature). We more than made up for the delay by arriving a little bit early. We had a great tail wind. Leg #2 arrived 15 minutes early. I grew up with this airline and hope it continues on into the future.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","R Carmi","United States","2014-07-25","July 19 2014 departing Lebanon NH. Flight 9K1872. I have never seen such a circus of inefficiency. Flew out of Lebanon New Hampshire where they departed 40 minutes late because that was how long it took them to pass 9 customers through security. Missed connection to my non-stop flight and now will spend the day flying from airport to get home late tonight. Avoid at all costs.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","D Ryan","United States","2014-03-17","Sitting in Logan again canceled flight to Bar Harbor due to ""maintenance"". Second time they've done this. First time I was the only one waiting for plane this time its me and one other. They won't run for two people apparently. They loaded two other planes that had later departures than ours before canceling ours. I'm spending a vacation day at an airport. Should've taken a bus. I'd be there by now.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","I Russell","United States","2013-12-23","I was supposed to fly from Kirksville to St. Louis hassle free only an hour long flight. I show up to the airport and find out my flight has been cancelled. They could have notified me the flight only has 9 people max on it. How hard would it have been to call and let us know so we could make other arrangements. I missed my connecting flight in St. Louis as well. Never again! Awful service too much trouble only driving to St. Louis from now on. Not recommending Cape Air to anyone!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Jennifer Epelbaum","United States","2013-09-09","I was bumped from a flight Rutland VT to Boston and almost no effort was made by the person in charge to find a volunteer who could take a later flight. Be aware that they can bump people due to weight issues on the plane (people had a lot of luggage apparently and I was told the flight would have been 80 pounds over the limit if the plane had flown with the normal number of passengers that day - they were not even overbooked). My understanding is there is no limit to their ability to bump for this reason and they don't need to pay any compensation whatsoever. I was headed to Boston to make a connection to MN. The woman in charge seemed unconcerned and thought that since she could fly me from a NH airport departing much later and have me arrive in time to run to my connection there was no harm done. I explained to her that I was sick and mobility and energy were issues at that point she offered to set up a wheelchair for me in Boston. My experience with Cape Air tells me they are mostly nice people but I would never rely on them again in any situation where arrival at destination on time is important. I should add they did offer me a free RT ticket on Cape Air (for use in the next year) but this is of no use to me since I would never fly Cape Air again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","A Lovejoy","Canada","2013-07-23","Returning home from Boston (to Ogdensburg) severe fog did not permit take-off of Cape-Air's small plane. Several people absolutely had to get home that night. Cape Air went above and beyond. They re-booked all of us on an outbound flight from Logan to Albany then hired a driver in an uber-comfy shuttle van to drive everyone the rest of the way to Ogdensburg. Long journey and not quite what any of us was anticipating that day but cannot say enough about the service and kindness of the Cape Air staff.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Steve Plogsted","United States","2013-07-03","I had the first flight of the day and weather conditions did not hamper take off. Crew made no attempt to depart on time and left 25 minutes late causing me to miss connection costing me to add 9 hrs to my trip due to missed connection. The delays were strictly caused by the airline.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","2.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Brenda Henderson","United States","2013-06-10","I was informed that my flight from Boston to Rockland was cancelled no reason given no flight available for the next day. No compensation offered. No other transportation home was available at that hour. I was assisted in my wheelchair by a Logan airport employee to the ground transportation areas (after getting my bags) and waited for a hotel shuttle. The cheapest hotel available cost me $188 plus food for that evening and the next morning. Next morning I took the shuttle back to the airport so I could pay $46 to ride the bus to Rockland. Had this flight been cancelled in Rockland and I could not connect my flight in Boston I would have been out several hundred's of dollars and United will not give refunds. A last minute cancellation by Cape Air means a no call no show at United or whatever airline one might be flying with. Very costly trip. They tried to tell me they would help me out if that happened. It did happen from Boston to Rockland (just their ticket cost) and would do nothing for me.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Simon","Austria","2014-09-28","VIE-LHR-LIS on Sep 18 both legs on an Airbus 320 in Club Europe (Business Class) both legs on time or almost on time with an excellent crew (as most times with BA). Transfer procedures in LHR Terminal 3 were fast and friendly even the extra security checks required for all transfers at LHR (even Intra-EU) were hassle free and easy. The scheduled layover was a rather long 3 hours. BAs Galleries Lounge in LHR T3 was also comfortable with excellent drink selection and quite good food selection. I fly the VIE-LIS route regularly and surprisingly transferring at LHR is superior to most alternatives on the VIE-LIS route (especially to the more common alternatives FRA CDG and even AMS and BRU) with the possible exception of ZRH so taking BA via LHR is a really good alternative if the direct TP flight is not an option for whatever reason. The only negative I have to say that both flights featured the new BA slim seats which are really a huge step back in comfort compared to the old seating. Seats in Club Europe are economy seats with limited seat pitch and the middle seat left empty. Its just like flying with Star Alliance with their uncomfortable Recaro slim seats. Catering on the VIE-LHR was afternoon tea which is BAs weakest Club Europe service with bland sandwiches and acceptable scones. Even their Chicken Tikka sandwiches in economy are better but they have full bar service and brilliant attentive FA’s so I believe BA is still one of best options to fly within Europe. Catering on the second leg was a good prawn salad (or a chicken dish). However my luggage did not make it to LIS that day which was an unwelcome and unexpected surprise after the long layover in Heathrow. But the issue was handled well fast and friendly by Groundforce the company who does the luggage handling for BA in LIS and I received my luggage without any further hassles the next morning. Not a perfect score due BA’s new seating the delayed luggage and the VIE-LHR catering but still pretty good service. As a side note VIE airport is getting worse and worse. Long lines at security with only two of the available four lines open. BA uses a shared lounge in VIE which was overcrowded with basically not a seat available to sit down and limited food service. But at least BA uses the old terminal which is still far superior to the new skylink terminal used by Star Alliance which really is a show piece how not to design a new terminal.","","","Business Class","","8.0","3.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Ellwood","United Kingdom","2014-09-28","Gatwick-Colombo via Maldives 10/09 return 22/09 Club World. 777-200 3 class flight seats good as usual inflight meal OK. I really would be happier with a selection of starters and NO main course. Crew worked really hard as there were a few demanding passengers! Full London-Male-London just a handful of us continuing to Colombo not surprised BA are stopping the Colombo service from 28 March 2015.","","","Business Class","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D MacDonald","United Kingdom","2014-09-28","Tel Aviv to Glasgow via Heathrow. Club World on ex BMI A321 so a different seat to the usual BA Club World product. Overall an excellent flight and service all round. The crew in Club World were a real credit to BA and could not do enough for you. Catering was excellent the seat was very comfortable in all positions and the airport experience at all ends was quick and easy. Overall an excellent premium product made even more special by the cabin crew.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","L Myers","United States","2013-05-29","STL-CGI. I was mortified when these people asked my weight then had to weigh every bag in my possession. The flight down in the tiny plane was so bumpy but that's not the airline's fault. I think I would rather drive from STL to CGI next time.","","","Economy","","5.0","","","","","","","4.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Paul Whiteley","United Kingdom","2012-11-27","BHB-BOS. Cessna 402 aircraft. Online booking was fine and check-in at BHB friendly and efficient. Interesting to see how every weight consideration had to be taken into account for the flight - obvious but something I've always taken for granted having not travelled on this small an aircraft previously. Full flight (9 adults 1 child pilot). Surprisingly comfortable ride at 3000 feet and landing as smooth as I've experienced. Great experience.","","","Economy","","8.0","","","","","","","4.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Kait Bar","United States","2012-03-03","I have flown Cape Air several times due to convenience of location. Unfortunately this airline has disappointed me every time: flight delays cancellations the airplane leaking fluids inside and dripping on me in flight etc. They have cost me time money and a lot of stress.","","","Economy","","1.0","","","","","","","1.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Colin Stuart","United States","2011-07-31","Most expensive but they advertise well. Flight delayed over an hour pilot shows up enjoying a nice ice cream. Return flight pilot has 'car trouble' and the gate attendant leaves to go pick him up so we missed our connecting flight. I suggest leaving a lot of extra time between connections if you plan to fly this airline. Nice planes though.","","","Economy","","2.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ross","United Kingdom","2014-09-28","JFK to LHR - Despite the image the BA TV show conveyed The Galleries Lounges at JKF is the worst run of all the BA Lounges I have visited. I have had more polite service at Macdonalds than at the desk in the Galleries. There was nothing business class or tranquil about the space. The spa was a fully booked with no appointments for two hours and ""the sorry we can't be of service today"" was more than disappointing especially given the £6K ticket price and the message was delivered with such insincerity. How can BA get it so right offering 1st Class service in London Miami Boston Seattle Hong Kong and Sydney (to name a few) and offer budget airline service with a mediocre selection of sandwiches in JFK. Boarding was a mess. They were boarding a Qantas flight at the adjacent gate and all the passengers got mixed up. We asked a BA member of ground staff where to queue and she said she did not know and it had nothing to do with her! First and Business class passengers were directed down a cul-de-sac marked fast track which came to a dead end in a sea of passengers and eventually all the premium passengers joined the line behind the economy passengers and boarded last. We ask ""why"" as the lady gave us back our boarding cards and she said ""nothing to do with me"". Upstairs on the 747 in Club was excellent professional attentive staff good food and wine good entertainment BA at its best the only flaw was no menu cards because of a mistake at JFK no surprise. Heathrow ground services were smooth and our bags arrived in no time at all. I will fly BA Clubworld again but not to JKF I will use Virgin who offer better ground services at JFK which match the price of the ticket and they value their customer more.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Whalley","United Kingdom","2014-09-28","Rome to London Gatwick. Delayed take-off from Rome largely because the plane was held on the runway for nearly 30 mins. Cabin clean and in good condition. Staff attentive and professional. Seats adequate for short journey but legroom is not generous. Food ans drink welcome but the food poor and unnecessary on relatively short journey. BA could save money by limiting to beverages.","","","Economy","","9.0","3.0","4.0","3.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Clive Drake","United Kingdom","2014-09-28","LHR-Hannover Germany. You really wonder sometimes with BA. I paid £940 return and what a joke. (Last year I flew Stuttgart and Berlin in Club for about££600 and was very happy). Firstly the flight ran from T1 at LHR. T5 Club lounge is rather good. On first sight the T1 lounge looked OK. I arrived at 15.03 and was told hot food was not available after 3pm. With a bit of grovelling I managed to get a plate of Singapore Chicken curry from the waitress. The whole food area consisted of a few miserable sandwich's peanuts and a miserable looking soup. Drinks ok. Flight was an A319 which left about 40 minutes late. Couldn't be bothered to eat the Prawn salad - which actually looked ok. FA's were fine. In summary a real big BA con. Flight was one hour and at £450+ per hour it costs more than a 7 hour flight in First to JFK. A miserable experience.","","","Business Class","","1.0","3.0","3.0","3.0","1.0","","","1.0","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","J Taylor","United States","2011-07-15","PUB-DEN-BOS-RUT one way. The last leg was on Cape Air. Despite inconvenient location at BOS service is friendly and small aircraft are abnormally comfortable; the seat in front of you has a shape similar and usable as a footrest. Service is wonderful pilots crack jokes you are greeted personally at check-in. At BOS as I was boarding I realized I had forgot my laptop in the terminal. I ran back up to get it and met the gate agent bringing it to me. When I arrived in RUT it turned out my bag got lost. Despite the fact it was not at all their fault and that I could not provide them with any information they tracked it down within the hour and had it delivered in 36 hrs. If Cape Air flew to destinations that allowed me to do so I would go out of my way to fly with them.","","","Economy","","10.0","","","","","","","4.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","N Francis","United Kingdom","2011-01-31","MVY-BOS. Had to book fairly last minute and the fare was pretty reasonable. Check in staff friendly and professional at Martha's Vineyard although you do have to jump on the scales as the aircraft is so small. All passengers taken onto tarmac just before the flight and the pilot 'balances' out the plane. If you're lucky you'll get to sit up front and make the most of the view. Unfortunately I am neither blonde nor female so I was out of luck on this occasion! Very quick hop over and bags out within 10 minutes. Great experience and extremely convenient.","","","Economy","","9.0","","","","","","","4.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Ron Miller","United States","2009-07-04","PVC - BOS. Arrived at the airport a little over an hour before my scheduled departure and immediately placed on the flight about to depart. Short 20 minutes from Provincetown to Boston smiles all the way. A real treat compared to the ""big boys"".","","","Economy","","10.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Driscoll Peter","United Kingdom","2014-09-28","LGW to Alicante out on 8th September early flight. I was disappointed that due to BA changing the aircraft the seat in the exit row that I booked and paid extra for was not available and they had failed to inform me. The seat allocated on the Boeing was quite cramped for my frame and I was not that comfortable. I had tried to get this changed before the flight on line but all I got was a request to phone BA after the flight. There must have been other passengers affected in this change. That said the flight left on time and the proffered cheese croissant and coffee were fine. Staff attentive and pleasant. The return on 22nd was the 16.35 departure which again was punctual and my seat choice was as I had requested. The snack was fine and the small bottle of Pinotage was pleasant enough. Due to turbulence about which we had been kept informed by frequent announcements by the first officer and captain the ride was a bit bumpy for half an hour or so. I think that BA needs to update some of these old dinosaurs and invest in new planes like Easyjet and Ryanair seem to be able to do. However by booking early I got a great price decent luggage allowance and a snack so I can't complain. I also like the ability to carry on a laptop as well as a cabin bag avoiding some of the boarding horror stories associated with the budget airlines. I do like to ""fly the flag"" and shall continue to do so but a bit of investment in new planes would be nice.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Roy Manry","","2009-04-23","SJU-EIS-SJU San Juan to Tortola on a Cesna 402. This is really a great flight! Lots of great island views in the Cesna. You see all the virgin Islands on your approach to the BVI. I put on my ipod cranked up the Bob Marley and enjoyed the flight!","","","","","4.0","","","","","","","","0"
"cape-air","/airline-reviews/cape-air","Cape Air customer review","Ron Miller","","2008-09-14","Boston to Provincetown return many time over this last summer. This is a wonderful airline. From the moment you make your reservation you actually feel like every employee you come into contact with cares about you. Granted the planes are small - no inflight services since most of the flights are so short but you feel important. Earlier this summer I experienced weather related delays and the gate staff at the Provincetown airport sent out for pizza to feed us on the ground while we waited for clearance to take off. I know of no other airline that still treats its customers with such genuine attention.","","","","","5.0","","","","","","","","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Christian Maharaj","Trinidad & Tobago","2015-07-23","Took this flight (BW 474) to Orlando international airport on the 11th June 2015, check in was very quick and efficient, so to was the boarding procedure. The flight departed on-time (9.10am), service on the flight was excellent with the in-flight meal extremely tasty. We were served sausages with an omelette. The layover in Kingston, Jamacia was interesting with beautiful views of the ocean (there was a non stop flight to Orlando the next day but I needed to arrive one day early so I had to make a stop). Once again we were on our way to Orlando, this time there was only a beverage service due to the short flight, we arrived in Orlando on-time 3.15pm. On the return leg (BW 485) back to Trinidad and Tobago (POS) on the 22nd June 2015, check in and the boarding process was once again quick and efficient, this time I came back on a non-stop flight, the flight departed on time 3.15pm. The meal was once again delicious with lasagne being offered. The flight arrived 20 minutes before time! 7.00pm as has been all my flights with this airline. This trip in itself was a vacation, would recommend anyone to give them a try.","Boeing 737-800","Solo Leisure","Economy","POS to MCO via MKJP","10.0","5.0","4.0","5.0","3.0","5.0","2.0","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul le Grys","United Kingdom","2014-09-24","2 recent flights LHR to SFO (12 hrs) - 7th Sept then San Diego to LHR (9 hrs) 21st Sept BA 272. Club World cabin. Wife and I have flown business class on - Singapore Air New Zealand Emirates Air Malaysia and Virgin on 20 occasions to New Zealand by various routes so we are familiar with the service provided at this level by other airlines. BA in our opinion doesn't come close. Briefly: - being charged £284 extra to reserve seats how do they get away with it? Personally we felt uncomfortable with the back-to-front seat layout too enclosed and awkward to get out of (we were in the inner cell) and I would imagine irritating for the outside passengers as well to have people clambering over their legs. Details - ""hot towels"" threadbare scraps of cloth that were stone cold in under ten seconds and then only one and nothing for morning wake-up cheap looking menus lukewarm tea and coffee thrust over the barrier in mugs a sudden rattle as the screen was lowered and a basket of bread rolls thrust under your nose having to reach out sideways to receive meals embarrassment at disturbing the outside passenger trays passed over them minute napkins (expect paper sheets anytime soon) cabin crew just doing their job walking up and down the aisles at great speeds so as to avoid being asked for something cold soggy croissants which are an insult to croissants and don't get me started about the bacon roll! We were offered a drink before dinner and had to ask for a top-up one glass of wine with dinner (dry tough steak) and a refill after we had finished eating no after dinner drinks were offered. Lights out-see you in the morning! I could go on but suffice to say we are so disappointed that our national airline could be so far behind the others.","","","Business Class","","2.0","4.0","2.0","1.0","1.0","","","2.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Andrea Shepherd","United States","2015-07-22","Packed lines for check in. We were sent through checkpoints and to a gate number. Then told to go to another one for some reason or another. So we had to pick up our stuff and walk to the other gate. We waited for the plane past the boarding time only to be told the plane had not arrived. This was 12.55 and the plane was schedule to leave at 1.45, needless to say it would be a delayed flight. When It was my turn to board they said I had to put my carry-on luggage in the hold because they had no more space. The flight was crowded and disorganized. The flight attendant used her hands to scoop up ice to give to my daughter. I will never travel this airlines again. The whole trip was just a mess.","Boeing 747","FamilyLeisure","Economy","New York to Kingston","2.0","2.0","1.0","1.0","1.0","2.0","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","V Jevard","Trinidad & Tobago","2015-06-11","Flew from Trinidad to St. Lucia and back in two days. Service friendly and on time. Bags came ok. Cabin Staff friendly and helpful but no on board catering. Very new and comfy ATR-72-600 and overall good service!
","ATR-72-600","Solo Leisure","Economy","Trinidad to St. Lucia","9.0","5.0","5.0","","","","","3.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","R Turk","Colombia","2015-01-19","Flew from Barbados to Kingston last week. All in all it was a fine trip. Web check-in was efficient and baggage drop-off was smooth. Flight was perfectly on time the 737-800 cabin was in good condition and clean legroom was surprising good considering I measure 189 cm. Only slight complaint was although an announcement was made regarding in-flight entertainment and headsets were given out nothing was ever shown. Additionally it was announced that two options were available for the meal one being vegetarian. Once my row was reached there were no more vegetarian meals. The flight attendant was apologetic. Otherwise a rather ""normal"" flight!","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Stephen Mordey","United Kingdom","2014-09-24","BA1326 LHR-NCL 18/09/2014. As is the norm flight departed late. Cabin crew somewhat passive aggressive. Going through security at T5 prior to boarding was a more customer friendly experience. Landed with the customary jolt at NCL. Is there an alternative? Of course not! Not an experience to make me want to make BA my long haul carrier of choice. And an experience which is repeated frequently.","","","Economy","","5.0","2.0","2.0","2.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Anita Sulley","Canada","2014-09-24","We flew on the A380 from Heathrow to Jo'burg return economy class. I thought the flight was excellent. The crew were very helpful and the meals were good. We flew in the bottom level one way but the upper level on the return - I liked the upper level better. There are convenient storage units by the window seats. Keep in mind the overhead compartments are smaller upstairs though. Would definitely fly with them again.","","","Economy","","7.0","3.0","5.0","4.0","5.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Shawn Ali","Trinidad & Tobago","2015-01-19","I flew from Trinidad to Fort Lauderdale return in November 2014 in Business Class. The flight left on time and the return was also on time with a little hiccup in Fort Lauderdale airport (shared terminal means that boarding of the aircraft could be interrupted for an incoming aircraft disembarking passengers). The food on board was fantastic I had a lovely steak meal and cod meal for both going and returning. The Moet never stopped for the entire flight and the flight attendants were very attentive and polite. Would recommend Caribbean Airlines Business Class.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Maharaj Christian","Trinidad & Tobago","2015-01-14","Took this flight from POS to JFK via GND on 24th December 2014 BW420 flight departed on time and arrived early to GND 15 minutes early with a departure from GND another 15 minutes early. We arrived at JFK half an hour before schedule! The food was excellent along with the professional service from the flight attendants made this an excellent flight which I would recommend to anyone planning to travel in the future.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","N Ragbir","United Kingdom","2015-01-11","Travelled from LGW to POS return over Dec-Jan 2014/5. It was my first time travelling with Caribbean and it was recommended due to the non-stop service from the UK. The aircraft used is functional but a bit dated but the seat pitch was good and both flights were comfortable. The food provided was good and the cabin crew were pleasant both ways. Although there are seat back screens the IFE cannot compete with either BA or Virgin and there is no route map to give you an idea of where you are or when you will arrive. I know this is not essential but I suppose passengers may expect it. Overall a good service which is a valid option if you want to cut down travelling time on the route.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Glaser Werner","Austria","2014-09-22","LHR to PHL on 787 online check in worked well T5 first class lounge very nice good choice of drinks available food could be better but nothing to complain about. Priority boarding worked well too. Service always very good (flying every month to the US). Did not eat anything because I wanted only to sleep. Had seat 3e (middle seat at the end of the first club world cabin) which gives you a lot of private space. Entertainment system good but a better selection necessary. Overall I can recommend BA however on most of the Asian airlines you have roomier seats.","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","5.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","S Bassaw","Trinidad & Tobago","2014-08-18","Flew on this airline on the 16th August 2014 POS-TAB and TAB-POS. At check-in counter at Piarco their main operational hub check-in was 2 hours before flight. I got there 1.5 hours before flight and no one from CAL was at counter so there were long lines of irate passengers. Flight crew very cold and unfriendly. Return flight even though it was touted as new ATR aircraft's was not cleaned and maintained inside and the air conditioning wasn't working.","","","Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","R Persad-Maharaj","United Kingdom","2014-07-17","BW 903 on 09/07/2014 From London Gatwick to Trinidad. I usually have a good experience when flying with Caribbean Airlines. However the BW903 had a couple of unprofessional flight attendants. They were rude had no sympathy for passengers with children. This together with a generally poor service made it a difficult flight!","","","Economy","","2.0","4.0","1.0","3.0","1.0","","","2.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","D Mauro","United States","2014-07-06","POS-JFK in economy. Flight went right on time and the crew members were professional. The meal wasn't very impressive but it was definitely nice to have free food on this route. I would fly them again.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Akram EL Dimerdash","Egypt","2014-09-22","BHD-LHR. I flew BA from Belfast George Best Airport to London the flight was very good and on time and uneventful. The crew was excellent and the aircraft was a new A319. The fare was ok.","","","Economy","","9.0","3.0","4.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rose","United Kingdom","2014-09-22","Considering our outbound flight to Orlando was delayed a good 2 hours I'm not sure why I expected better service from BA coming home. Over a day before our return flight was due there was already a delay posted bumping our flight up a whole three hours. The next morning we wake to find our flight now leaves at the break of the next day at half 12 in the evening! We booked our flight to leave Saturday so we would arrive home on Sunday and be able to go back to work for the Monday. But thanks to the reliability of British Airways not only had we paid for two - now immensely - overpriced flights we will be loosing money from not being able to attend our jobs! Absolutely disgusting show from BA I honestly wouldn't even chance a brief flight with them for fear of having to cancel numerous plans due to the ineptitude of a shoddily run business! I won't be recommending BA in fact I will actively encourage everyone I meet to avoid their awful business at all costs!","","","Economy","","1.0","3.0","4.0","3.0","4.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Williams","United Kingdom","2014-09-22","LHR-SIN in Economy. Very relaxed and prompt check in at T5. A good attentive and humorous cabin crew nice wine dinner enjoyable the same poor breakfast as 20 years ago. Very clean and tidy interior on 777. Punctual and it goes without saying that the flight crew are excellent and you feel safe. Will definitely seek to use again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","P Charles","Trinidad & Tobago","2014-06-30","I've been travelling with CAL for years and I've had little to no complaints. Check-in was always fast customer service is pretty good and the food is good and the majority of flights are very smooth. My only discomfort was sort of my fault - when I checked in late and I got a seat with the emergency exit directly behind me - those seats can't recline and I was a bit uncomfortable while trying to sleep on a 2-hour flight. I don't pay much attention to in-flight entertainment during flights less than 5 hours but I'd say it can be a hit and miss which depends on what movies they show. They choose the movies not you. I wish they had bigger screens or those right in front of me though. Apart from that I'll recommend them.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Joseph Heather","United Kingdom","2014-04-21","Great professional staff internal decor good but almost 50% of the TV sets didn't work! A very long and boring 9 hour flight from POS-LGW.","","","Economy","","2.0","1.0","5.0","3.0","1.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","D Graubard","United States","2014-04-06","POS-GEO on 3/28/14 - Quick 50 minute flight from Port of Spain to Georgetown. Check in ladies very friendly and fun. Boarding area not much to do - one food shop near the gates. Plane came from Miami and was a branded Air Jamaica plane (737). Flight attendants well dressed and friendly. Boarding was quick and plane was about 70% full. Quick take off and serviced a snack and drink. Landing in Georgetown was smooth and bags were delivered quickly. Overall a nice flight.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","C Pampaloni","Belgium","2014-03-10","Flights from London to Port of Spain and return. The plane on both flights was an old Boeing 767 a very noisy machine probably purchased second hand with lots of malfunctioning items. For example in both flights the in- flight entertainment system was broken and entire rows could not either listen or watch the movies or both. Seats very dirty and one toilet ran out of water. Whilst on the flight from LGW to POS the cabin crew were professional and kind most of the return staff were rude cold and not professional. Food was in both flights below any good standard quality the breakfast was the worst ever. In Port of Spain thanks to the mistakes of the check in our small group who specifically asked to stay together and was reassured on that was scattered all over the plane.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Frank Soodeen","United Kingdom","2013-12-23","Non stop from LGW to POS on one of the ex LAN 767s. The flight was full but check in and then the boarding process felt orderly. Service onboard was friendly and efficient. There were PTVs but I spent most of the flight reading. The food was great much nicer than BA. The captain kept us updated throughout. Overall I enjoyed it and particularly appreciated that it was a proper non stop flight. Having been a regular user of the old BW Tristar service from LHR this felt like like a return to form for CAL. Hope they keep it up.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Cameron","United Kingdom","2014-09-18","LHR-LIS in Club Europe (on Avios). Easy check-in and security. BA lounge reasonable - good selection of drinks food slightly stale looking but tasty enough. Bus out to plane. Nice welcome in Club Europe cabin on brand new A320. Seats comfortable albeit less legroom than expected. Food excellent served by very attentive cabin crew. Good updates from pilot. Very good flight overall.","","","Business Class","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kuhan Kandiah Chelvanathan","Malaysia","2014-09-18","Flew between LHR and JFK and the return leg was IAD to LHR and onward to KUL on MH. I must say BA has an excellent product offering. The crew are extremely friendly and are attentive. They are kept busy the entire flight with juice and water being served consistently. The only setback is that their B747 have seen better days and is in dire need of a refurbishment. Food was good but the IFE could be improved further with enhanced audio and video selection. I will surely fly with BA again. To the crew keep up the good work.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Carolyn Hewitt","France","2013-12-20","We left Barbados at 7.15am this morning 18/12/2013 flight 30 mins late no explanation. Arrived in Trinidad. Awful service on the ground after the cancellation at the very last minute of our flight BW 526 from Trinidad to Guyana. No apologies just that the plane had mechanical problems which had just been discovered even though the plane had come in yesterday. Told that we were going to be taken by bus to a hotel in Port of Spain and that if we were lucky nothing certain we would have a flight at 10 pm this flight is now showing as departure 12.35am. We refused the transport offer and after a long argument have been very ungraciously put on a flight at 8.35pm. A flight was showing as departing at 4.35 but we were told that we could not get on it as it was a fuel stop even though it has been showing on the departure board since our arrival at 8.15 this morning. We watched passengers get off crew change and still we were refused seats. No exception could be made even in circumstances caused by the airline. This is a two and a half day trip for us and CA through their own incompetence and complete lack of customer service have taken half and made it an unpleasant trying and tedious experience. There was no consistency in the story being told and most of all no apologies. Fingers crossed that our flight BW483 will be maintained at 8.35 this evening 18/12/2013.","","","Economy","","1.0","4.0","2.0","0.0","0.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","M Johnatty","Trinidad & Tobago","2013-10-15","Travelled Port of Spain to New York JFK on 1st October 2013 Economy class and returned on 7th October 2013 on Business Class. I have travelled with them before but they seem to have improved. Flights were on time both ways. Food and drinks were complementary and was reasonable for the class each time for this 5 hour flight. On the outbound which was economy class it was a sandwich and a pack of biscuits and on the way back which was a breakfast service it was blueberry pancakes and turkey sausages (which was my selection from a menu from three choices). FAs were courteous and helpful in both classes of service.","","","Business Class","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","B Lugo","United States","2013-08-05","Business class July 8th from JFK to Port of Spain. The seats were dirty with crumbs all over. When it came time for the meals no hot towels and the food was horrible and cold like some of the flight attendants. The entertainment was the worst the quality of the picture may as well have been in black and white.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Preston","United Kingdom","2014-09-18","Flew Heathrow - Madrid return. Have always been loyal to BA but no longer. T5 Lounge overcrowded poor range of food rubbish and uncleared crockery and glasses everywhere - not particularly pleasant. Bags not tagged priority. Fast Track not fast. Service on board to Madrid was exceptionally good and old style BA. Return bags not tagged priority no priority boarding old aircraft rude staff cramped seating poor and cost cutting catering with no attempt at service beyond handing out. Very disappointing experience and unacceptable. Could not select seats on-line for return flight as computer had allocated them. Eventually seats changed when called call centre - told couldn't be done for half an hour and strangely as the conversation moved forward they could do it. Waste of time and energy. Practically everything suggested as part of the Club Europe package didn't happen. Club Europe used to be so distinctive and worth and I always felt it was worth the premium price. To be honest I have cheaper alternatives from closer airports which I will now be using for my regular flights to and from Spain.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Williams","United Kingdom","2014-09-18","Flew LHR-BUD 11 Sep BA866 and return 15 Sep BA 869 Club Europe. Early morning flight from T3 so breakfast in lounge. Usual assortment of cereals and fruit etc but limited selection of hot food (although the bacon roll was delicious). As is usually the case had to ask for champagne but staff happy to oblige and quickly brought it to our table. Plenty of staff around and the whole lounge appeared to be kept tidy and clean. Had to board via a bus and there was no preference given to business passengers. Managed to get onto the bus first and got to seat without any problem. Plane had been refitted with the new layout. Beautiful cabin and the seats are lovely but gone is the extra leg room in Club. Big disappointment. It feels quite claustrophobic and then the person in front puts their seat back. Not as nice a place to be compared to the old club section aesthetics notwithstanding. Friendly crew plenty of champagne and a surprisingly good hot breakfast of omelette mushrooms bacon and sausage with hot bread. Coffee still poor however. No IFE apart from progress maps / information on small screen from ceiling. BUD airport a disaster. No time at all to clear immigration but had to wait almost an hour for bags - priority tags didn't seem to make any difference. No aircon in bag collection and overcrowded with people waiting for bags. Very uncomfortable and unpleasant. On return the lounge BA shares at BUD is small with very limited selection of food and drinks but all quite acceptable. A short delay was posted at check in and gate changed but all in all no real problem. Priority boarding worked well. Same plane configuration on return. Excellent crew up front on return too - plenty of smiles and chat. FAs free with the booze and nuts. Food was again a surprise - I had cod with a tandoori sauce and rice with cauliflower. Very tasty. BA can be hit and miss but I thoroughly enjoyed both flights. A great soft product if they can maintain the standard but the new fit out is a disappointment.","","","Business Class","","8.0","3.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Preston","United Kingdom","2014-09-18","Flew Heathrow - Madrid return. Have always been loyal to BA but no longer. T5 Lounge overcrowded poor range of food rubbish and uncleared crockery and glasses everywhere - not particularly pleasant. Bags not tagged priority. Fast Track not fast. Service on board to Madrid was excellent good and old style BA. Return bags not tagged priority no priority boarding old aircraft rude staff cramped seating poor and cost cutting catering with no attempt at service beyond handing out. Very disappointing experience and unacceptable. Could not select seats online for return flight as computer had allocated them. Eventually seats changed when called call centre - told couldn't be done for half an hour and strangely as the conversation moved forward they could do it. Waste of time and energy. Practically everything suggested as part of the Club Europe package didn't happen. Have lodged complaint but beyond an automated reply no response - Club Europe used to be so distinctive and I always felt it was worth the premium price. To be honest I have cheaper alternatives from closer airports which I will now be using for my regular flights to and from Spain.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","S Shelley","Canada","2013-07-30","Had to connect via Trinidad to a flight to Toronto. Flight delayed and they did not even have the courtesy to make an announcement that the flight was delayed - when a passenger goes up to ask the status of the flight she gets told ""It leaves when it leaves""! These flight attendants need a major attitude adjustment.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Isaiah Paul","Trinidad & Tobago","2013-07-24","18th June 2013 BW902 POS-LGW. 1st July 2013 BW903 LGW-POS. Check in at POS was fast. Flight was scheduled to depart 7.40pm but boarding began at 7.30pm. Departed 45 minutes late. Once airborne food was nice and multiple drink runs. Personal screens for InFlight Entertainment were not working. Nice 767 with comfy seats. However the return was a nightmare. Scheduled to depart London at 12.50pm on 30th June BW 903. Got to the airport on the 30th June at 10am to be told by another passenger that the flight was cancelled. A long line with frustrated passengers for 2 hours as no information from Caribbean Airlines. After 3 hours I was told that it was due to the A/C not working and they will be putting us up in a hotel overnight and was booked for a 4.50am departure the next day (1st July). At the hotel told that the flight was delayed until 9.50am and to head back to the check in counter at 7am. Finally got to the gate and we boarded on time. Did not leave on time left 3 hours later. Flight attendants were less than helpful and sour. Flight was wonderful with fair IFE and a hot meal and 3 drink runs. Afternoon tea as well. Arrived after 5pm on 1st July.","","","Economy","","5.0","3.0","3.0","4.0","3.0","","","3.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Peter Sheppard","Trinidad & Tobago","2013-06-03","LGW-POS 2 June 2013 BW903 Economy B767. Check in at LGW North Terminal was effortless having checked-in online. Had the added benefit of ""Priority Access"" as a ""Club Caribbean"" member as well as an invitation to the ""No.1 Lounge"". Lounge situated at the far end of the Duty Free shops and relatively near to the CAL gate. Lounge greeting pleasant and the facility seems adequate. There will be no announcements which we were told at check in and so you need to be aware of the time. Crew were warm and welcoming as you entered the aircraft. Seating configuration is 2-3-2 and I would suggest any aisle seat in the middle 3 section. 2 toilets between row 15 and 19 and also at the rear of the aircraft. Crew were warm and friendly. Within the first 2 hours a hot lunch was served followed by a beverage service and a coffee and tea service. Later in the flight they passed around with some bottles of water and 2 hours prior to landing tea was served. Evident that IFE is from an older framework and the films play on a loop. TV's at every seat with a remote control. Heard many passengers complaining in both in both directions that TVs did not work at their seat. There is power at the seat near the floor and I was able to watch my own media. Flight left on time was smooth and arrived on time. Overall pleasant experience. Looking forward to this service in the future.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Debbie Donnelly","United Kingdom","2014-09-18","Used BA for a return trip to Denver and was very disappointed. Plane was old and tired cabin crew did the minimum required and food was basic. Had flown Emirates the previous month and BA cannot hold a candle to them from the warm towels wide seats great entertainment and shiny new planes. Wont be looking to support BA again.","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Neil Macali","United States","2014-09-18","Orlando Florida (MCO) - London Gatwick (LGW). Wed Aug 27 return Sun Sep 7. We paid over 150 dollars more for our seats and didn't even get a choice of what we wanted for our meal. In addition the inflight entertainment didn't work on our return trip.","","","Economy","","2.0","3.0","5.0","1.0","1.0","","","4.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","A Leibowitz","United States","2013-04-02","Business/First from JFK-POS POS POS-GEO-JFK. Their lounges are basic. Flight left on time. Their 737-800 business class is pretty standard. Leg room in Business is just alright but considering the size of the plane acceptable. Food and service was good as usual FA's are personable and professional. It has always been my experience that CA tends to run out of popular dishes very quickly kind of sad when business class is not that big. Return flight on their brand new 767-300er departed 90 minutes late the reason why is still a mystery to me. On board nice roomy plane no complaints on leg room here. The seats were nice enough they did lay flat however they did seem to go for very basic business class e.g. inflight entertainment was there but not usable and power at seat didn't work. I ran into a really big issue with my seat tray - during food service it completely fell apart and separated from the swing arm and could not be reattached. It was a very full flight but fortunately there was one empty seat the FA's quickly made accommodations for me. Overall I would say it was sufficient.","","","First Class","","6.0","4.0","4.0","4.0","2.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Sean Persad","Canada","2013-03-27","Flew Business Class from YYZ to POS. Flight left on time and arrived ahead of schedule. Inflight service was okay - nothing out of the ordinary.","","","First Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","C Smith Davidson","Jamaica","2013-03-08","Flight from Montego Bay to Fort Lauderdale was pretty routine. Flight attendants were pleasant and helpful. Unfortunately the same couldn't be said about our return trip. Check-in staff were barely civil and one woman in particular gives new meaning to the word 'rude'. Their fees for overweight and/or extra bag is outrageous. Onboard the cabin staff were friendly and helpful but we couldn't get extra creamer for our hot beverages. The attendant came with evaporated milk and proceeded to add it to my friend's coffee resulting in her having to get another one and another package of creamer and sugar. The little TV was loud and there was no way to block it out. The only blessing here is that the flight is short so escape wasn't too long in coming. They will not be getting my money again.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","K Ferguson","United States","2013-02-21","Round trip from JFK-KIN on 02/10/13 - 2/18/13. Customer service in New York was very poor on boarding. Flight Co-ordinator was rude - instead of explaining to passengers that the flight was fully booked and all the carry-on luggage would not fit they were just taking people's bags and giving reasons that did not make sense. Coming from Jamaica you were normally allowed to take a box of rum with your carry-on on the plane I was stopped and told that was considered 2 pieces of luggage. My suitcase was taken tagged and put under the plane. I will never travel this airline again.","","","Economy","","","2.0","1.0","1.0","3.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Victoria Poland","Netherlands","2013-01-22","Port of Spain to London Gatwick. Customer service onboard and the warm hospitality of the flight attendants make this superior service. In addition to the edible onboard food (unlike BA) and the fact that the their plane does not make a one hour pit-stop in Barbados makes this airline the choice of selective passengers like myself.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","J Matthew","Canada","2012-08-06","Toronto (YYZ) - Trinidad (POS) - Guyana (GEO) - Caribbean Airlines: Flight was quite ""old school"". No individual TV's had to stare at a TV from an angle. Once the movie was done you had to go to sleep because there was nothing else to do. Crew we're quite nice but didn't walk down the aisle frequently. Usually only when someone pressed the Attendant Button. Food was okay. Return flight was the same.","","","Economy","","5.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","N Francis","United Kingdom","2012-07-15","POS-TAB. Very quick shuttle flight between Trinidad and Tobago. Check in immediate in POS and passed through into separate 'domestic' departure area for the shuttle. Went through to find absolutely nothing other than seats so were allowed back through to get drinks etc. Boarded on time polite and professional crew. Brand new turboprop with comfy leather seats and very generous legroom. Such a short hop so no drinks etc. Bags for the 20 or so passengers did seems to take an age to come from the aircraft but other than that excellent and cheap.","","","Economy","","9.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Peter John Gillham","United Kingdom","2014-09-17","I recently travelled with a friend to St Lucia and have to say that BA has once again surpassed my expectations. My travelling companion and I had booked World Traveller Plus and we were delighted to be upgraded to Club Class. The cabin crew were polite and attentive without being intrusive. We were also upgraded on our return and once again the high standards set on the initial journey were matched.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","S Bassaw","Trinidad & Tobago","2012-03-01","POS-MIA MCO-KIN-POS. Online check-in for POS-MIA segment. Agents at counter in POS were average but check-in fast. Onboard snack was okay only one pass for the drink service. Flight was a bit late and lines at passport control in MIA were long. On my return from Orlando even though we had pre-booked seats we were told we would be sitting apart and we would have had to pay for seats together. A/C on the aircraft was not working. No meal service on this segment just a drink and a biscuit. KIN-POS leg had the same problems no A/C and engine problems. Mediocre service on this leg. Arrival into POS was 40 mins behind schedule. Overall the service was below what I am accustomed to at AA however if your expectations are very low then this can be your choice of airline.","","","Economy","","2.0","","","","","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","S Flint","United Kingdom","2011-10-03","CCS-POS-PAR-POS-TBO-POS-GEO-POS mix of twinprops and 737-800s. Every flight departed on time and arrived early. Tidy planes with good legroom in Y. No food service and drinks service policy similar to US airlines (alcohol not free). Friendly crews efficient ground staff and a nice base airport at POS.","","","Economy","","9.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","K Parks","United States","2011-08-29","POS-MIA. Everything was smooth from check-in to boarding but the flight left 1hr late due to connecting pax. Flight Attendants were friendly and the coconut bake and fish was lovely. Luggage allowance was good and crew informative.","","","Economy","","9.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","K Williams","United States","2011-08-17","Agents at the ticket counter are rude. From FFL-KIN they were delayed for 1 hr and didn't bother to announce it. Upon return they were overbooked and were asking everyone if they wanted to reschedule. The return flight was no better another delay without announcement.","","","Economy","","","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Iles","United Kingdom","2014-09-17","LGW-MCO-SEA-LHR. Seats booked during Club World sale window - so reasonable priced. Check in at Gatwick very easy and through the fast track in about 5 mins. Boarded on time with short wait before take off. Staff on the outbound leg superb attentive without being intrusive food as ever palatable and overall great trip. Inbound Seattle - Heathrow. Lounge at Seattle is simply too small with insufficient seating however once on plane staff were again excellent although they appeared little rushed when compared with the outbound leg that may simply be because the CW cabin was more full. That said the high standards were maintained so a credit to the team in the CW cabin. Overall another good experience when travelling with BA.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mary Fisher Loar","United States","2014-09-17","If there is an alernative I will never fly BA again. I used to travel BA and it was wonderful now it is like an ""old"" airline. I flew from Seattle to London this summer on a 747 the leg room was not the best the plane looked tired and I was not impressed. I am disabled so it is difficult for me to travel anyway. When we went back to Heathrow I asked for help to get to my gate and I was put in a ""PEN"" with other disabled people waiting for our flights. No one told us that they do not send you down until your flight is getting due to leave. In that time we could have gone and had a meal. My flight back to Seattle was on a B777. The aisles were narrow and the seats very narrow. I am only 5'3"" but my knees touched the seat in front of me. It was very difficult for the people in the window and middle seats to get over me I had to get up out into the aisle for them to get out. Being disabled to be up and down is hard especially in such a small space to manoeuvre ones legs. When people in front reclined it was awful. The food that was served was absolutely rubbish. What happened to the good BA service of a few years ago. No more BA for me if I can help it.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mairead Fitzgerald","United Kingdom","2014-09-17","My British Airways experience LHR to Paris CDG was excellent. I was travelling with an infant. The staff at LHR were so helpful and kind and went out of their way to help me. However it was a very different story on the way back. Everyone in Paris CDG was so rude. BA made me check-in my pushchair which meant I had to carry a 14month old boy (15kg) to the gate. It made my trip impossible. I pleaded with the man at check-in. There was no pre- boarding with infants. I will be taking the Eurostar never flying again especially not to Paris.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","M Duckett","United States","2011-07-30","Philadelphia to Montego Bay Jamaica. Crew was friendly seats spacious. Hot inflight meals and beverage service great flights were on time. Great baggage allowances (allow you to check 2 bags total of 50 lbs free of charge plus allow you to take on one carry-on not exceeding 22 lbs). Wait time for baggage at airports were minimal. No inflight entertainment but not a problem.","","","Economy","","10.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","R Deonarine","United States","2011-07-22","It was the Holiday week and tickets were very expensive. Not to mention the impending snow storm. We arrived at the airport 6am to find out flights were delayed for 2 hrs. At 8am flights were still delayed as well as dealing with long lines. Caribbean airlines were making no announcements as to where we should head. I was travelling with my 6 month old son and husband. Needless to say everyone was frustrated. After waiting until 1pm to get on the flight we were then kicked off because the flight was over booked. Very disorganized. We were then let on the same flight because of no shows. We arrived into Trinidad at 4pm with no formula for the baby as well as no luggage.","","","Economy","","","","","","","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Isaiah Paul","Trinidad & Tobago","2011-03-15","Port of Spain - New York return. Check-in at POS nice. Flight was on time and B737 was clean however a bit cramped. Friendly crew. Snack was a banana nut muffin which was quite a disappointment. Return staff at JFK were quite unfriendly. However the flight was nice and hot sandwich and cold drinks. Nice movie and friendly crew in a clean but cramped plane.","","","Economy","","8.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Andre Franca","Brazil","2011-03-07","POS-TAB-POS disappointed with the service aircraft is ok but crew seem to be on a rush and wanting to get out of the plane as soon as possible. Delays are the norm and no excuses - it's cheap though but service nonexistent on short flights Will fly them again as a last option or if they come up with very good price they say they want to be back in the european market - good luck for them.","","","Economy","","6.0","","","","","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Derek Salter","South Africa","2014-09-17","Economy from Jo'burg to LAX via Heathrow. Both flights on A380 and both full. Comfortable flights on time and great service on the planes. Main problem is at Heathrow. At Jo'burg excellent arrangements for boarding the flight - at Heathrow insufficient space and just chaotic. If Jo'burg can get it right surely BA can get it right at its premium hub - Heathrow? And when arriving at Heathrow the entrance to section c - where we landed - was closed so we were unable to transfer direct to the gates. Instead we had to take the transit to section a go through the long lines of security there and then go back to section c. No one from BA or BAA at the c gates to explain and when raised by BA customer service staff they were uninterested and as usual blamed BAA rather than taking responsibility. Shame as the service in the air and at other airports is usually very good.","","","Economy","","7.0","4.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Les White","Australia","2014-09-17","LHR-HKG on the new A380 in premium economy and it was a great trip staff were friendly and the food was very good for a gluten free meal. The only thing that I think they could improve on which Cathay has is the dedicated check in and boarding for there flights other than that it was an enjoyable trip.","","","Premium Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Hickling","United Kingdom","2014-09-17","PHL-LHR on B787 seat 10A World Traveller Plus. The entire front row of the World Traveller Plus cabin are bulkhead seats and are also used as bassinets for babies so if children are travelling it is unlikely to obtain a seat in this row. The seat is definitely an improvement on its predecessor and I managed to get over 4 hours sleep due to the recline leg extension and footrest. The meal service has also improved and now has the Club World main course served together with wine in a glass and metal cutlery and a printed menu. There is also a hot towel service and drinks served before take off but in plastic cups and non-alcoholic. The service was very good but the cabin was not completely full and seats 25 passengers at maximum capacity. The entertainment system is excellent as it is the new Thales equipment. The cabin is also cleaner brighter and quieter than 777-200 and 747 equivalents.","","","Premium Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","R Peters","United Kingdom","2010-11-27","Economy class JFK-GEO return. Outbound on the overnight flight the service was quite warm yet basic compared to airlines such as United or BA - the B737-800 quite cramped for a six hour flight meal service poor drink service quite generous. The 90 minute layover at Port of Spain was quite off putting. Return flight was annoying as the stopover in Port of Spain was changed to a change of air craft. All in all for a six hour flight inflight entertainment extremely dated to a shared screen no choice of film meals poor and constant Caribbean Airlines footage of routes etc a larger wide bodied aircraft would be better on this route. I'd use this airline as a last resort and would seek an alternative.","","","Economy","","6.0","","","","","","","4.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","R Villanueva","Canada","2010-10-25","Toronto to Trinidad return. Inflight food is provided free and of excellent quality. Flights on-time. The decor of the planes appears dated to somewhere in the mid-1980's No seatback screens or powerjacks in Business or Economy.","","","Economy","","7.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","S Bassaw","Trinidad & Tobago","2010-07-27","POS-JFK return. Service at POS check-in was atrocious. Cabin staff to JFK not friendly served the cold sandwich then we didn't see them again. On the return cabin staff were the same.","","","Economy","","4.0","","","","","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Simon Brown","United Kingdom","2014-09-17","I have flown LHR-BKK many times with EVA Emirates Oman and Qatar. Unfortunately this time I chose my National carrier. Disappointed is not the word. To start with the seating arrangement is absurd. All the others manage 1-2-1 or 2-2-2. BA manages 6 abreast in a horrible tight arrangement whereby you face your neighbour. When the hot towels were given out they were like warm rags in comparison to the other airlines. Food - ok there was a selection on the menu. However at service time I was merely passed a tray over my neighbour. On every Qatar flight you are not only addressed by your name but the table is made for you as if being in a 5* restaurant. None of this with BA. Once the appetiser and first course are consumed you hand the bowls back to the attendent who then passes your main course to you in a bowl. Shabby is not the word. After a reasonable sleep in a very narrow bed it was time for landing. With no sign of a priority immigration pass being given I asked the steward for one. He replied they did not have any for this flight but assured me there would be ground staff at the gate to supply this basic amenity. Stupidly I believed him. Upon departure at BKK no ground staff or passes. I return to the UK next week and for the first time ever I am dreading the experience. Never ever will I fly my national carrier again. Disgraceful. It's any Middle East airline again for me. Qatar being my preferred choice.","","","Business Class","","5.0","2.0","3.0","3.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tangye Graeme","New Zealand","2014-09-17","SFO to LHR 747 upper cabin. This was not a particularly enjoyable flight. The cabin crew did the minimum needed and no more. The aircraft was old and tired with odd front/rear facing seat pairs. There was no sense of being a premium passenger including being left to disembark after some of the economy passengers. The food was poor with a very tough rack of lamb and vegetables that were close to being soup. The lounge at SFO was small but okay for purpose. The best part of the flight was the priority immigration lane at LHR.","","","Business Class","","5.0","3.0","2.0","1.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Worcester David","United Kingdom","2014-09-17","LBA-LHR. Checked in on-line and boarding pass on my phone so no need to encounter check-in. Fast track was average track and the lounge was busy with people going to the sunnier climes having paid for access. Food selection poor. Hot food limited to a self-toasted teacake. Gate near the lounge and quick boarding. We were in 01D and E but the friendly purser said 01F was free so we had the front row to ourselves. Early departure and swift climb. Service was excellent. The Purser addressed us by name offered us (several) drinks and a choice of snacks (crisps nuts or biscuits) (twice) on this short flight.","","","Economy","","9.0","4.0","5.0","3.0","1.0","","","5.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Trevor Karran","United States","2010-06-18","JFK-POS-GEO return. Service good but stopover in Piarco was not we were asked to remain on the aircraft while it was cleaned and prepped for the ongoing flight.","","","Business Class","","6.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","M Choudhary","Barbados","2010-03-09","BGI-KIN-BGI web checkin disabled. Airport checkin efficient. Planes clean comfortable for short haul. BGI-KIN food and beverage run staff efficient and friendly; food decent for short haul. Return flight had stop at Antigua - exit row so plenty of room. Food and beverage from KIN to Antigua - impressive for 1:55 flight. Antigua to BGI less than hour so no run however staff present in cabin and providing beverages to passengers who asked.","","","Economy","","9.0","","","","","","","4.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","G Pritchard","United Kingdom","2010-02-27","JFK-POS-GEO return. Cabin was okay staff unfriendly and no entertainment. Not allowed to exit Piarco despite a 6 hour wait and they changed the gate number 10 mins before departure time meaning everyone had to go through security check again.","","","Economy","","3.0","","","","","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Isaiah Paul","Trinidad & Tobago","2010-01-10","Port-Of-Spain - Miami return. Service at Piarco atrocious and sloppy. In the early morning people should be vibrant and happy not sloppy and rude which was the case. Flight attendants nice and hot meals on both legs. IFE started with Caribbean essence with no audio then all screens went blank for the rest of the trip. No one even bothered to explain the technical difficulty. On return meal was mashed potatoes and BBQ chicken - with the amount of gravy in the meal it turned out to be a soup. IFE audio and video were not working properly so it was difficult to understand the movie. Again no explanation to even apologize for the inconvenience. Clean planes with comfortable seating. I am only using this airline because American Airlines is no better!","","","Economy","","5.0","","","","","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Loizou","United Kingdom","2014-09-17","BA0397 17.20 BRU-LHR Airbus 310. A short hop but took opportunity to try the Gallery BA Lounge and pleased with food on offer drinks etc and very cheerful. Lounge Host on Duty. Only downside is that they have not matched up having milk available by the beverage machine for a simple cup of tea and instead you have to hunt down the milk at the other side of the lounge where the soft drinks juices and wines etc are to be found. The flight itself on a beautiful clear sunny afternoon was a pleasure with a very fast and efficient meal service dispensed with drinks in the tiny 45 minute flying time available. Friendly and welcoming sole FA for club passengers lovely view cloudless London coming into land at T5. Frills can be welcome for reasonable outlay.","","","Business Class","","4.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Brooks","United Kingdom","2014-09-17","Flew BA0016 Singapore to Heathrow 'World Traveller Plus'. Having travelled this route several times with Singapore Airlines I was interested to see what BA had to offer. Bad move - in fact a monstrously expensive bad move. Unimaginative and largely tasteless meals - the so-called English breakfast looked like it was thrown together by some greasy spoon in downtown Singapore. Trays not cleared away for a very long period of time (ploy to keep passengers in their seats?) no offer of a second cup of coffee/tea disappearance of cabin staff for much of the flight once the meals had been got out of the way (odd since there were loads around during boarding) - so for vast swathes of time passengers were left to their own devices to obtain water - many went off into the darkness in search of refreshment. Peremptory and insincere attention from cabin staff when they did show up - one had the sense that they wanted to get any kind of interaction over with as rapidly as possible so they could disappear again. IFE not at all user-friendly - the touchscreen didn't like to be touched and the range of films/programmes was limited and tired. BA should use some of the money from their exorbitant fares to send someone on a Singapore Airlines flight to learn how this service should actually be operated. Never again BA.","","","Premium Economy","","2.0","3.0","1.0","2.0","2.0","","","1.0","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","R Ramatally","","2009-04-29","Travelled to Fort Lauderdale from Port of Spain. A full flight but wonderful crew. The aircraft was clean and seats comfortable with a seat pitch of 32 inches. I received a snack and drinks which were tasty. On my return I departed Miami - served a hot meal and again the aircraft was clean.","","","","","4.0","","","","","","","","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","A Richardson","","2009-04-15","POS-BGI-POS on a 737. Long line at POS check in though this is normal at 8am in the morning. I opted for web check in from home and that worked well. The return check in was very quick. In-flight service on both short flights was very professional and warm. No complaints","","","","","4.0","","","","","","","","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","R Lalchan","","2009-04-06","YYZ-POS. Check in was smooth. Wish I had done web check in because the line up was rather long as it was a full flight. The aircraft was operated by Transavia but with full Caribbean Airlines service. We left the gate on time but due to the weather the aircraft needed to be de iced. Dinner was very tasty and service was very warm and professional. We managed to arrive early into Port of Spain to cap off a very enjoyable flight.","","","","","4.0","","","","","","","","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","T Hanan","","2009-03-17","Port-of-Spain to Bridgetown. Peleasant experience. After a terrible experience with LIAT this airline was a breath of fresh air. Modern aircraft with reasonably comfortable seating and efficient procedures all round.","","","","","4.0","","","","","","","","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E Whyte","United Kingdom","2014-09-17","Sullen attitude of cabin and ground staff who decided that honeymoon couples and teenagers warranted upgrades to the first class cabin after the aircraft was changed following a long delay despite us having contacted special assistance weeks before as my husband has terminal cancer and needed easy access out of his seat. If you have ever seen the ridiculous layout of seats in business class with BA where you have to step over someone else's bed you will understand my point. Loos out of order for almost an hour in the dated overcrowded lounge where other than some apples and oranges there was no food for over an hour. The food on board was below mediocre. At £5.500 for 2 tickets the seats were uncomfortable with a threadbare blanket and misaligned footstool. The business lounge in Bangkok had threadbare carpets uncleared tables and stale croissants.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Les White","Australia","2014-09-17","Flew SYD to SIN on BA16 on a 12 month old 777-300er premium economy. We had read a lot of negative reports on here about BA so approached it with trepidation that was totally unfounded. We found them excellent and the crew superb even the gluten free meal I had was more than edible the seat was very comfortable and we both managed to get some shut eye and arrived reasonable fresh. We had a stop-over in Singapore for 2 days so got the same crew from SIN-LHR I would gladly recommend them and the entertainment system was superb also. Couldn't fault them and would fly them again in a heartbeat. The only issue I have is you cant join the Executive Club from Australia this would make me want to use them more. Overall a pleasant experience.","","","Premium Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","A Charlesworth","","2009-02-13","BGI to KIN. Flight had started in POS and arrived in BGI 10 mins late. There was some confusion as to seat assignments on boarding as people from POS had moved. But the two very pleasant crew members at the rear of the cabin that met us at the door were on hand to make sure everyone was in the seats that had been assigned. Because of the routing of the aircraft you do get the feel that it is a glorified bus service with nothing being served between BGI and SXM. However although the crew passed through with no service as such they were happy to get you canned drinks tea coffee and other such items. We landed in SXM (stunning views and landing) and had about 50 mins on the ground to pick up passengers before we continued on to KIN. We took off on the 2 hour 15 min flight and a full meal service was conducted with a choice of 2 entrees. Alcohol is available for a charge of $5 but all other drinks are free. The only down side is the very frustrating drop down screens that play the company promo video over the loud speaker. You really cant get away from it unless you have your head sets ready to play some music to drown it out. But be aware they only let you check in one item of baggage for the hold. even if you have a really big bag they let you take it in the cabin as there is as charge of around $25 US to check in a second bag.","","","","","3.0","","","","","","","","0"
"caribbean-airlines","/airline-reviews/caribbean-airlines","Caribbean Airlines customer review","Malcolm Persaud","","2008-10-15","My wife and I have just returned from our trip POS-MIA-POS It was a most enjoyable and pleasant one. The flight attendants were courteous and caring. They went the extra mile to make everyone comfortable. Thank you for making us want to travel again with Caribbean Airlines.","","","","","4.0","","","","","","","","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Morgan","United Kingdom","2014-09-14","LHR-EDI Used Avios to make short break to Edinburgh. Unlike transatlantic flights there were plenty of seats on offer even at short notice and we managed to get onto the flights we wanted. Both flights were on time (more or less) and both were on new A320 aircraft - bright and airy interiors with plenty of storage space for luggage. The drink and small bag of nuts while welcome is nothing to get excited about and seems more of a gimmick these days to distance BA from its budget airline rivals. Service levels both on the plane and on the ground were excellent throughout and I really enjoyed this domestic service.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Motto","United Kingdom","2014-09-14","Flew VIE to LHR Club Europe fantastic crew looking after the Club Europe cabin the only let down is the new revamped Club Europe Cabin. I really do not believe what BA is saying that this is what their European Passengers want! The seat pitch has now been reduced from 34 inches to 30 inches which used to be the Charter Airlines seat pitch years ago. If the passenger in front reclines their seat it is impossible to work on your laptop as there is no room. I really am not able to justify paying the Club Europe Fare for an economy class seat which is the most uncomfortable seat I have ever say in. A number of passengers were not impressed with the new cabin and all felt badly let down by BA. British Airways used to be a class above the rest now they are just an average low cost carrier but still charge the high fares BA really need to think seriously about the Club Europe layout they have added more seats so it is all about money & not about what their passengers really want.","","","Business Class","","1.0","1.0","5.0","5.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Ryan","Ireland","2014-09-14","First and last time flying with BA upgraded the 4 of us to Premium Economy at £199 each for 4 of us a complete waste of money. Have done this with Virgin on occasions for long haul flights and its so worth the money and not as expensive. Food terrible crew and staff not friendly no drinks offered only when handing out food. None of us could eat the food it was so bad. On a 9 hour flight we were hungry. Don't waste your money upgrading I wish I had read reviews before I left.","","","Premium Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Julie Jacoby","Australia","2014-09-14","Flew SYD-SIN and had a reasonably comfortable trip. Problem is I didn't see much of the staff in premium economy and they were not very smiley either harassed looking. Service definitely down none of the goodies you used to get like snacks and plenty of water. Everyone rather terse I thought and not helpful. Not my favourite to fly. The aisle and seat space are for pixies not real people.","","","Premium Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Henson","United Kingdom","2014-09-14","Madrid-London on 9 September on Boeing 767 aircraft. No queue at check-in and welcoming polite and efficient agent. Priority tag applied to suitcase. Lounge experience at Barajas Terminal 4 was generally positive. Plenty of places to sit and relax; good selection of food and drinks with sandwiches some hot food ice cream fruit and a full bar. Priority boarding line worked well for business/status passengers. My main gripes are: old aircraft fairly surly crew and a consistent inability to monitor hand luggage (I saw several cases that were larger than the bag I checked in being forced into the overhead lockers). I was in seat 27A which as an exit row seat had plenty of leg room. Full bar service and a chicken tikka flatbread (and vegetarian equivalent) offered. Arrived at Terminal 5B. Bags arrived with minimal (less than 5 minute wait). Overall a decent experience - I will continue to fly with BA provided seats are available at a good price.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paula Loguda","United States","2014-09-14","9/8/14 LHR-EWR in WC. Clean aircraft but moderate dysfunction of armrest foot stool and video screen. We find this seating configuration very uncomfortable and will avoid BA when possible. One FA spent this flight chatting w. friend to the blockage of aisle and detriment of service. Dinner was fairly horrid (beef) except for salad and cheese. Late departure and 40 min late arrival with no explanations given.","","","Business Class","","2.0","1.0","2.0","2.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Kennedy","United Kingdom","2014-09-14","Flew London City to Malaga return 28th August and 8th September respectively. Both flights on time on the wonderful little Embraer 190 such a nice plane to fly in only two seats either side of aisle loads of leg room and large windows. Full meal service in both directions with cooked breakfast on the morning flight out and good choice of rice or noodle salads on return lunchtime flight which is a huge improvement on the awful sandwiches they used to serve. Return flight made even better by superb approach over London down the Thames on a beautiful sunny afternoon - would pay good money for that part alone! Full marks for everything except had to score one for 'Inflight Entertainment' as there isn't any on this short flight and wouldn't really expect it.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Soleymani","Canada","2014-09-09","Travelled YYZ-LHR-ARN and return in mid August. Check in at Pearson was a bit delayed (only one counter open 2-3 hrs before departure although it is advised that passengers arrive that early). Premium economy cabin inside the Boeing 787 (Dreamliner) is very pleasant and the flight from Toronto to London was very comfortable. Transfer at LHR T5 takes time is something I learned on this trip. 1hr connection is for sure pushing it and you're likely to miss your onward connection with anything less than 1.5 hrs transfer time. We missed our connection to ARN (our connection was only 1hr) because of the long line ups at the transfer centre. The fact that you go through security again in LHR takes some time as well. On my way back to Toronto check in at Stockholm's Arlanda Airport was easy and very smooth. The flight to LHR went fine and I had to spend almost an hour lining up at transfer centre going through security. This is the part of the transfer that for sure takes time. After a train ride to the C gates and a fairly smooth boarding I was onboard the flight to Toronto. I had been upgraded to Business class which was pleasant. Service onboard was professional and courteous. Landing in Toronto was a bit delayed due delayed take off from Heathrow. My overall w BA was good. However transfer in LHR is probably one of the more lengthier ones in Europe I think. I preferred the short transfer at KEF on my last trip to Sweden a few months ago.","","","Premium Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mitchell Stephen","United Kingdom","2014-09-09","Flew BA 215 LHR-BOS in economy on an ageing 747. Flight was 45 minutes late taking off. Seat was uncomfortable and cramped.Meal served was overcooked slop. IFE had glitches but worked eventually. Overhead light didn't work. The larger people become and they are the less space BA seems to give anyone. The plus point was the politeness and professionalism of the cabin staff.","","","Economy","","1.0","1.0","4.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Wallace","United Kingdom","2014-09-09","LHR - IST. T5 efficient as usual no queues at check in or security. Proceeded to the lounge where we relaxed and watched planes take off with glass of champagne. Boarded on time cabin crew friendly food was excellent and of course more champagne! The only thing that BA need to do (which I believe they are). Is to retire these old aircraft. The overall product is excellent but I think the cabin crew are let down by the ageing planes. (IFE not personal to you etc).","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Parikh","United Kingdom","2014-09-09","Just came back this morning on a flight from Dubai - BA106. I was not impressed. The cabin crew were just not friendly or helpful. The plane was very old and so were the crew tired and old. It look like they had just got the bad bunch of hostesses to manage this flight. BA was so particular before what's happened? The cabin was very hot and several times my wife asked about it and she was just ignored. The food was very quickly given out many of times people were missed. I have to ask for water a number of times. There was no genuine warmth. It was really like flying on a 3 class air lines. I'd love to fly BA and support them but this is appalling. I would not recommended this - Next time we are flying eremites. Pay the extra. BTW I noticed a number of other people have complained about this crew on the site too - seems consistently bad.","","","Economy","","1.0","2.0","1.0","3.0","4.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Tydeman","United Kingdom","2014-09-09","Flew Heathrow to Lyon return. Late flight on the way out but made up all but 10 mins of the time. Catering hardly worth the effort as comprised unappetising looking sandwich and one drink (not even tea or coffee on the outbound). Crew good and check in very good especially at Heathrow.","","","Economy","","7.0","3.0","5.0","2.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Kay","United Kingdom","2014-09-09","LHR-MCT-LHR. Excellent outbound flight. Tasty food and wine very friendly cabin crew although the entertainment system isn't up to much in terms of choice. Different story on the way back though. Stand-offish cabin crew and no white champagne. Rose only as ""we haven't been fully catered"". Not a big thing but indicative of how slip shod BA can sometimes be these days. The seat is comfortable so I slept all the way back rather than try their food and drink.","","","Business Class","","5.0","4.0","3.0","2.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","K Hyde","United Kingdom","2014-09-06","We flew BA Gatwick to Grenada - first time with BA and only due to dates having been dedicated Virgin customers. We upgraded to ""Premium Economy"" and apart from the extra leg room (ideal for hubby but no odds to me at 5'3""). No benefit and total waste of money at almost double cost of upgrading with Virgin! Service was not great and food was awful - ""welcome on board"" drink in Premium Economy was orange juice in round plastic carton. Virgin offers orange juice or champagne in a glass. No idea what food was on offer as no menu provided and just a disgruntled ""chicken or beef"" response when asked stewardess. Old and tatty plane very small TVs. First and last time flying with BA - will change dates of holiday in future to ensure Virgin flight. Overall this over-priced upgrade didn't even compare with Virgin's economy service. I would strongly recommend don't waste your money or better still go with Virgin.","","","Premium Economy","","2.0","2.0","2.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Hickling","United Kingdom","2014-09-06","LHR-PHL on a 787 Dreamliner seat 3K. I recommend seats 3K 3A 7A and 7K as you get aisle access and no other passengers have to climb over your feet when they leave their seat. The seat does feel a little claustrophobic compared to the upper deck of the 747 but it's very comfortable. The service was outstanding provided by an all male crew. The food quality has improved and so has the menu choices. The entertainment system is excellent as it's the Thales version on the 787 so the screens are bigger and the picture quality is better. The aircraft is also very quiet and the windows are a gimmick as you dim the windows rather than using the conventional blind.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Collins Denis","United Kingdom","2014-09-06","Travelled with BA from Rome to LHR. Staff at Rome were wonderful what a contrast to Heathrow. Entirely through my own fault I left my passport on the plane. When I asked for assistance three members of staff at the ""Helpdesk"" did anything but help. In itself this may not seem terrible having got myself into this situation but when they did finally deign to speak to me they told me the plane had left. I pointed out that the plane was still outside the terminal building. Their response was to ignore me. I finally found one very polite helpful well informed and kind person who did help. He was a trolley collector!","","","Business Class","","4.0","3.0","1.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Les Bell","Australia","2014-09-06","London to Budapest on Club World-now I don't even mention the fact that my luggage hasn't arrived but the price for club world is a huge rip off! You can sit in the new ""slimline"" type of seat-which is thinner than the previous ones and some genius obviously thought that if they put in thinner seats why not squeeze in another 2 extra rows which means that the leg space is less than half as it was in the old days - so exactly like in economy class. So you pay 300 dollars more for 3 stale finger sandwich and a scone - what a bargain! Shame on you BA for the lousy service. Will never fly with them again.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Etienne d'Otreppe","United States","2014-09-06","We flew Premium Economy on BA from Boston to London then London to Johannesburg. The seats were comfortable and the leg room was ample enough even for an over 6 feet passenger. The flight attendants were very attentive. Having flown Air France Premium economy in September 2013 I must say that the BA Premium Economy is much better than that in the French airline. It was really worth the extra money.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Carey","United Kingdom","2014-09-06","This was the first long-haul flight I'd taken for 20 years and I had high hopes that our London-Cape Town flight would be far more comfortable and pleasant than the budget carriers we've used for European trips. Boy was I wrong - we were squeezed in so tightly it was almost impossible to get out without injuring the poor person in the aisle seat and when the person in front reclined her seat my daughter could hardly move - we had to ask a flight attendant to make the person put their seat upright so that we could eat our meals. Even worse - I actually paid extra to choose our seats in advance thinking that a window and centre seat wouldn't be so bad. Come on British Airways - I know that at the moment they are the only airline offering a direct LHR-Cape Town service but they can do better than that.","","","Economy","","4.0","1.0","3.0","4.0","4.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Dawes","United Kingdom","2014-09-06","Economy class on 28 Aug from London (LHR) to New York (JFK). Boarding was in Terminal 5 which I love as I can sit Gatwick - Orlando - Gatwick. Club world both ways. B777-200. Worth the money every penny of it. Crew on the outbound sector were fairly young and were a little rude seemed like everything was a chore. If you asked for something they hadn't got on the cart you couldn't have it. Polite enough but not really interested in the passengers. Crew inbound not being disrespectful but they were older and much nicer. Nothing was too much bother. If they hadn't got it there and then they got it right away for you. Lie-flat beds comfortable enough and baggage allowance of 3 bags per passenger is great for the shopping. Food and drinks are good however I do think the food on Thomson Airways in premium is better than BA club world. In form of scheduled carriers British Airways are ten times better than Virgin in so many ways and would fly with BA again no questions asked.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jim Wickham","Australia","2014-09-06","I'm regularly flying Perth-Hong Kong-London-Port of Spain these days. Perth to London is via Cathay Pacific business class which is excellent. Sadly I then have to swap to BA for London to Trinidad where 'Club World' is a euphemism for 'slum in the sky'. Cathay Pacific business class seats - 4 across the width of the aircraft. BA Club Slum - 8 across. If you're on a night flight that means tripping over people or being tripped over. Decor is abysmal service is average to poor. Seat and personal space design is lousy - but there's not much space to work with. Film choice is limited and the video screen is tiny and reminiscent of old analogue 625 lines TVs of the 80s. The overall impression is a dreary coffin-like space with minimal storage crummy entertainment average food and indifferent service. Don't do it! Fly with someone else - anyone else!","","","Business Class","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mohamedali Maz","United Kingdom","2014-09-06","Travelled LHR to Montreal 21st August 2014 and Montreal to LHR 1st September 2014. Aircraft used was a 777-200 with 4 classes. This sector does not normally offer a First service so business class passengers were spread throughout the First and Club World cabins. All flights were on time and the cabin crew were excellent especially on the outward leg. Check in and baggage reclaim were smooth and efficient. The lounges at Terminal 5 are looking tired and were rather dirty when we used them. Food choice was limited although I did enjoy the hot soup. Seating in BA is dated and even BA's new First Class seat is rather disappointing when compared to even business class on carries such as Emirates or Qatar. Food is well below par both in terms of quality and quantity. I know BA is struggling to make ends meet but ultimately it has to appreciate that people paying for premium cabins expect a certain experience and the seat and food make up a major element of that experience. I guess there is little competition for BA on the north Atlantic routes but it helps to explain why their share of routes to the Far East and Australia are diminishing.","","","Business Class","","6.0","2.0","5.0","2.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Epsom","United Kingdom","2014-09-06","Booked a British Airways holiday so that's flight and hotel from London City Airport to Florence Peretola Airport. Either it came up from the BA Rep. or my husband asked about an upgrade to Business Class and was told that would be an extra £300 for the return trip. As it was for a significant birthday he thought why not. Reasons why no-one should bother with this upgrade for this particular flight. 1) No separate BA lounge at either London City or Peretola Airports. 2) Faster boarding? Entirely pointless when you all have to get onto a bus to take you to the aeroplane at Florence. 3) Bigger seats and more leg room? They are small planes so the same throughout. 4) Luggage off first? No point when it takes over an hour to get through customs at Florence. 5) Better meal? Yes choice of meat or fish. Very nice but worth £75 each? The BA Rep should have told us about the lack of facilities and suggest a hotel upgrade instead. It was a perfectly pleasant flight the holiday was great but we paid an extra £300 for no reason whatsoever.","","","Business Class","","5.0","4.0","3.0","5.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Monique Melis","United Kingdom","2014-09-06","When will they learn. I flew BA to Dubai last Friday in business. Let me sum it up. Boring food surly crew dirty plane and expensive. Can the product get any more unimaginative. The inflight entertainment was out of touch with modern media the screen so poor I couldn't see the movie and gave up. The sandwiches that you get when you land are so awful that I think any frequent flyer is awfully fed up with them the crew make you feel that you are in their way and the plane is (again) horribly dirty. Coffee was spilt on all the wipeable areas around my seat. In business you expect better. It is just not an enjoyable or fun experience by any means and they never upgrade you or take care of their frequent flyers. When I can I chose a different airline.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lianne Weidmann","United Kingdom","2014-09-06","We flew indirect to Orlando and back - although the Miami/Orlando Orlando/Dallas and Dallas/London flights were with American Airlines (BA partners). The BA flight BA0209 was an old plane - the staff were great and food alright but the inflight entertainment was poor. Your own screen but no control over the films which all ran at different times. Having only flown Virgin and Singapore long haul BA rated way behind in all aspects. But that was nothing compared to the 737-300 we flew on with American Airlines from Dallas to London (BA 1531). I understand they are upgrading their fleet and I can see why having flown on the old plane we were unfortunate enough to fly on. The first 20 mins the plane stank like a toilet to the extent that the level of complaints and people standing in protest delayed take off. The inflight entertainment was a joke - a poor quality shared screen with 30 others two films and no choice. The crew were the unfriendliest I have ever encountered - no meet and greet or goodbyes. I thought booking through BA would ensure some level of quality and that they would demand a certain level of quality from their partners but unfortunately not. The worst flight ever (we are a family of five) and I will not be flying BA again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","René Engesser","Switzerland","2011-04-24","FCO-TSR-IAS Business Class. Check-in in FCO terrible just 1 counter 45 minutes waiting time. No lounge offered. Inflight service with very friendly and attentive staff good food. Transit in TSR as well despite of being a small and old airport was ok. Here again very polite staff.","","","Economy","","9.0","","","","","","","4.0","1"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","Anisoara Pirlog","","2010-12-22","Rome-Timisoara-Chisinau. At check-in desk in Rome we were informed that the flight Timisoara- Chisinau was overbooked. 10 persons were left in Rome without any assistance from Carpatair. After a call to Timisoara they assured that we would fly for Budapest and later to Chisinau in 5 hours. After arriving to another terminal for check-in for Budapest at appointed time Alitalia representatives informed that Carpatair does not have a commercial agreement with them  thats why we should call the Carpatair again. Finally they arranged another flight for another day. In short 20 hours of delay without any support. Lack of professionalism and care for clients.","","","","","1.0","","","","","","","","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","P Nesbitt","","2010-04-14","Rome to Constanta. A slight delay on the second leg of the flight due to bad weather affecting the incoming connection. Food Ok and service fine basically you got what you paid for and no complaints from me would use them again.","","","","","4.0","","","","","","","","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","Victor Neagu","","2010-01-14","Verona-Timisoara-Chisinau. The flight from Verona departed almost 5 hours late resulting in 4.5 hours late arrival at the final destination. The company didn't provide sufficient information as to the causes of delay. Voucher provided for food and drinks doesn't get you much in Verona airport. I should commend them for holding the flight Timisoara-Chisinau on the tarmac until a number of connecting passengers flying from all over Italy made it to Timisoara. Onboard the service was good. Offered hot meal alcoholic drinks and good attitude from flight attendants despite the stress and extended working hours caused by the delay. Service on the Timisoara-Chisinau leg also good. Overall three stars. Two stars for handling the delay and 4 stars for service attitude and the fact that they did get us to the final destination on the same day despite a long delay.","","","","","3.0","","","","","","","","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","J de Jong","","2009-08-11","Duesseldorf - Timisoara return. This airline has been a pleasant surprise. The Saab 2000 was comfortable seats very good and legspace excellent. Food on board was among the best I've seen. The return from Timisoara was operated by an Air Nostrum CRJ-200. Check-in counter at Timisoara opened only 80 minutes before scheduled departure but check-in smooth. Cabin crew was Carpatair staff and they deserve a compliment. On both flights they were friendly helpful and competent.","","","","","4.0","","","","","","","","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","P Ayrton","","2009-06-21","Budapest and Cluj-Napoca 6 times return. The staff have always been pleasant and helpful food the best I have been served on flights for many years. On one flight when the plane landed 10 minues earlier than scheduled the cabin crew were very apologetic because there hadn't been time to serve coffee after the meal! One reviewer mentioned the problem of payment. I had this problem on my first booking but since Carpatair has been liaising closely with Malev this has not occurred again. I would certainly recommend this airline.","","","","","4.0","","","","","","","","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","Alessio Falco","","2008-03-20","Milan Bergamo to Lviv via Timisoara. Flight due to leave at 11.30 a.m. check-in started 2.5 hours before departure. 20 mins after take off we were served lunch and the chance to have some wine. After 1h 50minutes we landed in Timisoara - after 1 hour we were boarded on the flight to Lviv the aircraft was another Saab 2000 the flight attendants were again smiling and professional but this time we were served only a snack with beverages. Lviv airport looks like a Museum a small Opera House inside a lot of Soviet Fresco paintings on the walls no bars but only a self service snack point - no boarding gate but a small departure area divided from the apron by a small door. Again the aircraft was a saab 2000 and the 2 flight attendants were helpful; this time we had hot breakfast - flight landed on time at Timisoara then after another hour we took off to Bergamo.","","","","","","","","","","","","","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Michael","United States","2014-09-01","Economy class on 28 Aug from London (LHR) to New York (JFK). Boarding was in Terminal 5 which I love as I can sit for some time in Caffe Nero have a coffee and watch airplanes take off or land. I choose BA just because of their Terminal 5. Boarding went quite smoothly and the flight was full. It took about 40 minutes till we actually took off after the time we were supposed to. The seat I had wasn't comfortable the cushion was moving and the seat wasn't firm. The inflight entertainment had a limited choices of movies which was disappointing and the screens were small and sometimes were not working. Flight attendants were all women who were polite and smiling they did their best to make it a pleasurable flight. Toilets were clean. The headphones were broken and I had to ask for new ones. We landed on time. It took 15 minutes till the plane could park and then another 30 minutes to get off because as the captain informed us there was a long line at immigration and we would have to wait for them to give us the go ahead. Inside Terminal 7 there was a huge line it took 2.5 hours to finally reach an officer. This was by far the most annoying and tiring experience I have had. To land at 10.45pm and get out at 2am is just too much. I will now choose an airline that lands in a terminal which can handle large numbers of passengers more effectively.","","","Economy","","6.0","2.0","4.0","2.0","2.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Paul Ingram","United Kingdom","2014-09-01","Travelled as a family of four to the Maldives. Despite numerous requests many weeks in advance we didn't get seats together on the outbound journey. The plane was old and the entertainment system antiquated. This seems to be an issue on BA routes with little competition it was a similar story when we flew club to Mauritius. On that trip the entertainment system failed all together. On the return journey from Male I watched what I thought to be a three part crime drama called ""the tunnel"". Only after watching the third part did I discover that there was a fourth or more! Why? Why would you not have all the story? This experience aside many airlines have better entertainment systems in economy than the BA service in business on this route. When you are paying this kind of money to take two children business class you want good entertainment to keep them occupied. They don't need the space! Would also have been nice to sit together! Food was grim my ten year old son who normally devours everything ate nothing on both legs of the trip. A ten hour flight with travel at either end is a long time without food. There seemed to be a hurry to serve the food throw a bottle of water at you and then shut down service until an hour before arrival. On the outbound journey I pressed the service button after 15 minutes it self cancelled. Pressed again 15 minutes later it self cancelled. I returned my glass to the galley myself the staff were so busy chatting amongst themselves they didn't notice me. Presumably this is why they didn't see the service request either. On the return trip service was a little chaotic and well below standards you should expect. Food was equivalently poor. This is the second BA business class trip I've taken to the Maldives and each time I have been disappointed given the cost. I've also travelled economy on Emirates to Male which was actually better and business on Emirates which was fantastic. I know BA have monopoly on the direct route from Gatwick to Male but I will be going via Dubai on Emirates in future.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Tompkins","United Kingdom","2014-09-01","Boston return. Very quick check-in at Heathrow let down by slow fast track (but that's the airports fault). B gate lounge quiet nice refreshments-I don't think the children's games consoles have worked in the entire time T5 has been open. Short walk to boarding full plane left slightly early landed well ahead of schedule. Crew excellent worked hard throughout. Decent food as well (again). Entertainment out on new system good older system back not as good and screen not in best order. Return flight same comments pretty much except my wife's video system didn't work on way back so they just let her sit in first!. Keep it up BA.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","Tom Lowe","","2007-02-13","Munich to Timisoara business class. Service was excellent. The meal and bar was generous ad FA professional and attentive. Sadly it all went belly up when we landed and my luggage didn't make it. Heard nothing from the airline for three days. Got increasingly frustrated by the lack of contact. Had to collect my luggage myself from the airport four days later.","","","","","","","","","","","","","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","Victor Neagu","","2006-09-29","Timisoara-Munich. The flight was 1h 50 min and operated on a SAAB 2000 which was in pretty good shape ( I believe these are former Crossair props). Was offered a decent breakfast on this flight although a little bit disappointed that the cheese omlette was cold. Otherwise good selection of drinks and friendly crew. Overall a good deal for the price! Would fly them again.","","","","","","","","","","","","","0"
"carpatair","/airline-reviews/carpatair","Carpatair customer review","Paddy Webber","","2006-05-28","Tried to book on line with them but they do not take on-line bookings. So I rang reservations - and I did not believe my ears. They do not accept a bank or credit card for payment! Instead at the cost of GBP 20 I have to send a bankers draft to Romania!","","","","","","","","","","","","","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Simpson","Thailand","2014-09-01","BKK-LHR-EDI-LHR-BKK Outbound flight up to standard but not above and beyond but this is standard in BA which cannot compare with the top tier airlines. Return flights similar. Faults lay in ground services at EDI and T5 in LHR the latter overcrowded and rather scruffy. Return flight had no magazines (""they forgot to load"") or individual bottled water (""they forgot to load""). Have a need to return to UK so will try an alternative (which is a night flight). Why did BA stop night flights last autumn?","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Debbie Nicol","United Kingdom","2014-09-01","LGW-MCO-LGW 11-25th August Economy Class. Got to the gate lounge to be told our seats has been reallocated to another seat this was the reason why - it was because there was a big family party that didn't want to separate - considering I paid a lot of money for my family to sit all together. Got on to the plane thinking it would be the same as Virgin Atlantic but no it wasn't it was an old plane tatty one as well. Food and drinks were limited on the whole 9 hour flight no snacks on board. The food was limited and when we got ours the people in front decide to recline there chairs in front so within that we have told hold our dinners luckily we didn't get burnt. Well sorry BA next time I am flying with VA!","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Gainsford","United Kingdom","2014-09-01","LGW-Faro return 19th/26th Aug Economy 2 adults 2 children. Whole experience from Check In to arrival in Faro outstanding. As a regular traveller on this route have now got used to the ex BMI airbuses on this route the seating is perfectly comfortable despite the reduced seat pitch and have never had any problems when requesting more than one drink during the flight. The crew were fantastic in both directions and were totally service orientated from start to finish. Only one minor issue and that is the only one toilet at the rear for the whole economy cabin!","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Saagar Chohan","United Kingdom","2014-09-01","I have flown twice with BA now in business class (to and from Delhi) and I have to say it has been absolutely poor! Me and a few colleagues flew out to New Delhi for a business trip. BA were the pioneers of aircraft's after all they did create The Concorde. Key word in that is ""were"" they've basically turned into a no frills airline. Allow me to explain: The blue worn carpets padded fabric seats with stains worn out grey plastic panels with little grains of grit and dirt get into and a TFT which had the same image quality as VHS tape! The decor looks like it was directly taken out of the 1980 film Airplane! You still get the odd knock on the legs when economy passengers are boarding then plane with hand luggage as there is no private space! Staff were fine but flying business class a customer should get a wow factor - and there was none. The plastic translucent slider that divides the seats had been battered from being shifted up and down when the crew serve the food and drinks. The toilets are exactly the same as economy except in Business class they stick a plastic flower in a glass. The food was OK but again nothing special. Normally its the little things that make the differences but with BA they need a total make over. For a flight that happens everyday from London to Delhi BA should be doing more. The decor of the plane matched the experience I got with BA dull. I won't be flying long haul with them again. My advice - avoid BA and before you book your flights have a look online at what other airlines can offer you.","","","Business Class","","3.0","1.0","3.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Michael Orr","United Kingdom","2014-09-01","Flew from London to Doha on a newly refurbished 777. Smooth ride through airport and pleasant staff on hand to help. Boarding was on time but there was a slight delay which put us back by half an hour and delayed take off. Captain was good at keeping us informed. Cabin Crew friendly enough but seemed tired in their service and no smile. Food was average and not anything to write home about. I felt I had to eat quickly as the flight attendant was waiting for me to finish my last bite with a stern look! Inflight entertainment was excellent and kept me entertained throughout the six hours you have got an array of movies TV games and Music to choose from. Seats were really comfy and I got a good kip. Overall an enjoyable experience and I would definitely fly BA again.","","","Economy","","9.0","4.0","3.0","2.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Peter Ford","United Kingdom","2014-09-01","ATL to LHR: Boeing 777 (Economy). I've just returned from a family holiday in the USA and flew BA Economy. The flight was slightly delayed but most of this delay was made up during the journey. Staff were pleasant and the IFE was fine. However the food was terrible. Main meal was a choice of Chicken Curry and Rice or a Veggie Pasta. Breakfast before landing was a cold box consisting of a Croissant bag of Cranberries and a Granola Bar. What has happened to the 2 meat choices? (Veggies choose veggie option in advance) and a cooked breakfast? BA have a British flag on the tail but do not serve any British food. I'm a Silver Executive Club member and food on BA has been deteriorating over the last couple of years. I've made several complaints.","","","Economy","","3.0","3.0","3.0","1.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Raymond","United Kingdom","2014-09-01","Flew LHR to Muscat return in Club World on a 777-200 (G-ZZZA). Loyal BA customers and have flown Club World many times. BA long haul fleet starting to show it's age cabins looking a bit old and some of the equipment not working as it should. On our flight my TV would not stay in position and kept falling back into it's default position (and therefore not viewable). Had to stuff some coffer cup protectors under the pivot arm to keep it in place. This is not the type of quality you expect when you are paying several thousand for your flights. Food and service very good as usual. BA need to make sure that they inspect and make sure that everything works in the Clud cabin every trip! When you paying the sort of money a club or first ticket costs you expect everything to be perfect. Agee with other comments about Club World layout it is starting to annoy me climbing over someone's legs to get out to use the toilet! Generally still think BA is a good quality product but haven't tried Emirates Qatar etc. yet!","","","First Class","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Russ King","United Kingdom","2014-09-01","BA15 LHR to SIN B777-300ER First Class: nice a (four months old) but a few signs of wear already. The seat (2K) was reasonably private and reasonably quiet. Useful wardrobe with enough space to put various items and shoes but the seat has almost no other storage space. Things have to be left loose in the foot-well area. Footrest doubles as a buddy seat although his would be rather cramped I'd imagine. Seat itself fine and comfortable. Good enough to get reasonable sleep on a 12hr journey. Cabin lighting and temperature perfect. View of outside restricted by the angle of the seat - just when it is interesting (t/off and landing) you are strapped in and cannot see all the fun outside - the child in me I guess! Food and service excellent. The toilets - wow - a flimsy concertina door poor water supply into small bowl so not really good for brushing teeth. Middle-eastern airlines are so much better - BA really has to re-think. Overall BA First Class is equivalent to others Business class. Cabin crew very attentive - if only they had a better product to work with.","","","First Class","","6.0","4.0","5.0","5.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Shilen Bhimjiyani","United Kingdom","2014-08-28","LHR-LAX and ORD-LHR. Great crew on both flights. The new aircraft are great although I preferred the 777-300ER to the A380 as the journey was more comfortable and more legroom at the back off the 777. BA really have upped their game and would happily fly with them again in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Nicholas Whitehouse","United States","2015-07-31","I found the staff to be very friendly and helpful. The plane was very clean, had good entertainment options and the food was lovely. However I felt the layout of Premium Economy wasn't the best as there is only one toilet in Premium which is located on the right hand side of the cabin. This meant every passenger on the left side who needed to use the rest room (which could be several times on a 14 hour flight) would have to cross the bulkhead seats (which is where I was sat) at the front of the cabin. If you plan to sleep do not select these seats as you will be knocked by passengers trying to cut across to use the rest room. I also felt CP have tried to fit too many seats in the bulkhead row of the middle section. I feel the end two seats impede the aisle from business class so when catering came through the curtain from business to premium there is a good chance your left leg might take a bump. Three seats in this row would probably be a better option. The seats could have been a little comfier for the money paid. The only downfall on the entertainment was that it was a little light on choice, I've traveled other airlines in premium economy and they had a healthier selection of films. Overall I would travel with Cathay Pacific again but will probably spend the extra money to fly in business class.","Boeing 777-300ER (77H) Four Class","Couple Leisure","Premium Economy","L.A to Hong Kong","8.0","2.0","5.0","5.0","4.0","5.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Donnelly Chris","United Kingdom","2014-08-28","I flew from Singapore to Heathrow on a B747 which is certainly an ageing aircraft that showed its age. I think this is one of BA's main let-downs. The inflight entertainment was slightly disappointing. There wasn't a single movie that I fancied but then I suppose everyone has different tastes. I did listen to some music though. The service on board was generally good at least on the side of the aircraft I was on. The stewardess who served was very kind and attentive. The food was good although I got a sense that something was missing from the meal overall. It wasn't highly appealing. I also find the seats comfortable they are softer than those on Singapore Airlines. I slept very well and I'm not usually one to sleep particularly well on flights. BA can certainly improve in some aspects but overall I have found them a pleasure to travel with.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Carolyn Garratt","Luxembourg","2015-07-26","Cathay went the extra mile yesterday when they contacted ground staff at Paris CDG to accompany me to my next flight (not Cathay) because of a very short connection time. This is not the first time they have done this: last year we had a problem with Air France in HKG but Cathay (with whom we had flown from Cairns) sorted it out. Great business class seat configuration. Everything very handy. Efficient service. Well done.","","Couple Leisure","Business Class","PER to CDG via HKG","9.0","5.0","5.0","3.0","4.0","5.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jon Morgan","Singapore","2015-07-25","I recently flew Cathay Business Class from Singapore to London and back, via Hong Kong - a total of four sectors. While three of these flights varied from acceptable to quite good, the final leg from Hong Kong back to Singapore was awful. Having arrived late (see below) from London, we boarded yet another delayed flight only to find that, without any prior notification to us, they had switched the aircraft from the one on which we had booked our seats to one with the old A330 series 2-3-2 Business Class configuration. Not only is this more like sitting in Premium Economy, my wife and I were now separated by a passenger in the centre seat between us, with whom we had to negotiate a swap. With the flight already twenty minutes late, it was then announced that we had to wait for connecting passengers from yet another delayed Cathay flight, and we eventually pushed back from the gate 50 minutes late. Once airborne things didn't improve. While the crew were courteous enough, the food was an absolute disgrace for Business Class. We both had to send our dried-out, tough and tasteless fish entrees back, and the replacement noodles had all the attributes of a convenience store offering. The toilets, which began the flight having seen better days, were filthy by the end of it, with discarded paper overflowing from the rubbish bin and the floor wet. I will avoid flying Cathay Pacific in future for fear of encountering another flight like this one. It's a shame, because their new Business seat is actually very well thought out, and the touch-screen entertainment system excellent. But for me there's just too much risk of delays, poor food, and encountering the outdated 2-3-2 Business Class cabin to warrant the asking price. Out of our four sectors, push-back from the gate was delayed on three of them by 60, 40 and 50 minutes respectively. I hope we were just unlucky, because these statistics don't make good reading: 75% of our flights delayed by an average of 50 minutes.","A330 series","Business","Business Class","Hong Kong to Singapore","2.0","1.0","3.0","1.0","4.0","3.0","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Robert Bales","United States","2015-07-24","Four segments (BLR-HKG, HKG-PER, PER-HKG, HKG-BLR) each delayed over 1.5 hours, and no notification until about one hour prior to flight (except the first segment, which was notified about three hours in advance). Typical reason ""due to late arrival of aircraft"" which is euphemistic for ""just wait a while."" Cant-be Specific, or (ahem) Cathay Pacific reps, when I told them I needed to get home tonight from Hong Kong, but now there was no gate and only an estimated time two hours hence, offered instead for me to fill out a ""feedback form."" Four strikes in four pitches - I won't be flying Cathay again. ","A330","Business","Economy","BLR to PER via HKG","2.0","3.0","3.0","2.0","3.0","1.0","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tibble Simon","United Kingdom","2014-08-28","BA2590 20 Aug LGW TO BRI. We checked in online so only had to drop baggage and clear security. Wrong what a chaotic system BA were running. Everyone who checked in online had to wait in a very long line to simply have their bags tagged and sent on their way by a member of BA staff. If this is the case then please get all the counters working and clear the queue quickly. Pity the poor people who squeezed their way to the self check in and bag tagged their bags only to be told to join the same line. I can not understand how the system is supposed to be more efficient. We then had the situation of BA staff dragging people out of the line as they were going to miss their flight. Even the very nice BA staff member who did our bag tags could not explain what went wrong. Flight was delayed on boarding due to flight coming in late. No issue with boarding or the staff on board all very helpful. We have a drink and wrap which was very good. Captain kept us informed of the delay and we landed 30 mins late and he did apologise again for late arrival. Please Gatwick BA sort out check in.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Karam Kandola","United Kingdom","2014-08-28","LHR-YYZ. Checked in at 10.00am for my 13.10 departure. Check in was quick. Then proceeded through Fast Track which was not ""Fast"". The lounge was quite busy but the staff were very helpful. Departed on time and before take off were offered drinks. We were on the new B787 so the aircraft was nice and clean. I sat in 1F. It converted into a flat bed which was good. About 20 mins into the flight the drinks run came through. When then we asked for what we will having for lunch. I choose the Salmon for starters which was excellent. For mains I choose the chicken option which was good but the veg was very hard. Finally I choose the ice cream for dessert. Landed on time and got our bags quickly.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Green","United Kingdom","2014-08-28","I flew from London to Sydney Club World / Business Class. Having done similar OZ flights recently with Qatar Airlines the experience was like comparing the Premium to Third Division football clubs. Everything about BA was shoddy shabby and second rate - so sad. Numerous examples from the Business Lounge the lay out of the cabin the comfort of the seats privacy food service - all second rate. And for about £2 K extra flight cost. Why? I would seriously consider flying to Sydney via Perth next time - longer but an experience where you arrive feeling caressed not bundled along. Really pains me to say this - a very poor way to present a country's airline.","","","Business Class","","3.0","2.0","3.0","3.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jacob Korsgaard","Switzerland","2015-07-24","Was travelling two adults and two kids with seating fixed at the time of booking the tickets (and seat numbers specified on the tickets). When doing the online check in, we realized that Cathay Pacific had decided to change our seating. Of course they did not have the courtesy to inform us up about this to give us the chance to cancel the tickets and travel with another airline. So, Cathay Pacific had decided to split our family up. 1 adult is seated with 2 kids and 1 adult is seated somewhere completely different - 21 rows apart, to be precise. We found this out after normal office hours and then discovered a that Cathay Pacific only has reservations desks (as opposed to customer services desks) that you can call. Could not get their international 24 hour number to Work. Tried their Hong Kong number but after spending 15 minutes on hold I hung up. Next morning called the local reservation office in Zurich. Sorry sir, can't help with seat assignment it is a different system but you can do it yourself online (had already explained that we tried this but there were no 4 free seats together or near each other) or ask at the chek-in at the airport. As any family reading this can probably imagine, we arrived completely tired to our holiday after the long flight after plenty hassle of shuffling 2 small children back and forth in the cabin between mummy and daddy at mean times, toilet times, crying times etc. Now, we will see about the return flight after which we shall never set foot on Cathay Pacific again.","","FamilyLeisure","Economy","Zurich to Hong Kong","1.0","2.0","1.0","2.0","","1.0","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Brian McCaig","United Kingdom","2015-07-22","An A330 which I realise is not new to the CX fleet, but this aircraft was downright grubby. The padding on the seats was non-existant, and the fabric was worn and threadbare. These seats were unacceptable, and for an 8 hour flight, especially so. The cabin looked dingy and in need of a good clean. The cabin staff were are jaded as the furnishings. No sooner had we left the ground, than everyone was ordered - and I mean ordered - to close their window blinds, and they had to remain closed for the duration of the flight. So much for having a window seat. At one point, while going to the washroom, I literally had to jump out of the way of one of the cabin staff who was heading in the opposite direction, and I never received so much as a ""thanks"" as he barged past. The meals were served with all the enthusiasm of a billionaire serving in a soup kitchen - thankfully it was all over quickly. The food itself was ok - passable for economy class. Overall, this was grim. I'm seriously trying to decide whether to give up on Cathay Pacific after this. It's a shame - this used to be a great airline to fly with, but now it seems they're only interested if you travel in one of the premium cabins (I'm speaking from experience). They should take a few tips from their hosts at Doha. The inflight entertainment was passable, if it wasn't for the constant interruptions for announcements - usually for trying to sell bits and pieces, or announcements between the crew.","A330","Couple Leisure","Economy","Doha to Hong Kong","1.0","1.0","1.0","3.0","2.0","4.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Razak","United Kingdom","2014-08-28","BA12 15th August 2014. In my mind that when I bought the BA tickets it would be a great flight experience based on their reputation as a 4 star airline. It turned out to be totally wrong. I used to travel with other airlines it seems that my flight experience with BA from Changi Airport to Heathrow was the worst in so many ways. Not worth money spent at all! Firstly the seat space was really small (I cant imagine those who are bigger than I am because I am a medium size person). Secondly the proportion of food served was not generous in comparison to other airlines. They only served food twice for that 12 hour long haul journey. Thirdly the service was considered moderate and it seemed like no one cared about the toilets in economy class (no one bothered to top up the toilet rolls). Lastly the inflight entertainment was so back dated. The movies selection must have been 2 years old. Flimsy earphones and outdated screens. All in all an unhappy customer.","","","Economy","","4.0","1.0","2.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alan Thompson","United Kingdom","2014-08-28","Bari to Gatwick. This flight seems to be late on a regular basis. Three times an hour late and once two hours late this summer of the four times I was involved. Seems the summer schedule is very optimistic Check-in at Bari is hopeless always queues and 'bag drop' seems to be used by travellers with ticketing problems. Boarding is poor regularly left to wait in a hot air bridge between the gate and the plane. None of this done by BA staff but they are doing BA's reputation no good seemingly using the level of service expected with the low cost carriers that also go to London. Onboard though is always good despite the age of the planes. Fair choice of drinks and a good sandwich nice crew. My flight ended with a 50 minute wait for luggage. A lot for BA to address here.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Barge","United Kingdom","2014-08-28","Gatwick to Cancun 777-200 club world return in July. Old plane which I think BA use out of Gatwick. Food - I can't understand how they can get it so wrong. We flew Virgin upperclass to Cancun but had to use BA this year due to date's will not use BA again. Cabin crew not too bad but could be better. Save your money or go with Virgin.","","","Business Class","","4.0","2.0","2.0","1.0","2.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tak Chun Tsang","Hong Kong","2015-07-20","I am a oversea student, I need to fly at least four return flights a year so I know this airline very well. The service is excellent and the seat very comfortable. The flight attendant brought round hot towels and then began serving the meal. They give you a little bag which contains useful goods for the flight such as a toothbrush. I buy a Premium Economy class ticket every time and I have been upgraded to business class twice already in a year. ","","Solo Leisure","Premium Economy","Hong Kong to Adelaide","9.0","5.0","5.0","4.0","5.0","4.0","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tak Chun Tsang","Hong Kong","2015-07-20","Originally, I bought a premium economy class ticket but they upgraded me to business class. The food was excellent - smoked salmon for starter, then a chinese style stir fried seafood with rice. The staff were excellent and remembered all passengers names. I would highly recommend Cathay Pacific business class.","","Solo Leisure","Business Class","Sydney to Hong Kong","9.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Egan","New Zealand","2015-07-19","Flew return AKL-HKG-AKL. The seat was lie flat and comfortable, but a bit claustrophobic because it's rather narrow. Window seats also face the aisle, which is a bit of a bummer. And the A340 seats don't have quite all the well thought out nooks for personal belongings. Meals were very good. Flight crew were excellent. IFE was diverse and the system worked without much lag. ","A340","FamilyLeisure","Business Class","AKL to HKG","9.0","4.0","5.0","4.0","5.0","5.0","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sansom Chris","United Kingdom","2014-08-28","LHR-MAD-LHR BA458/463 out on A319 G-EUOE and return on B763 G-BZHB excellent flights both ways. The cabin service was very good and I got the seating as requested nice refurbished B763 on the return journey. Definitely my choice of carrier.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Wijesinghe","United States","2014-08-26","DXB-LHR B777-200ER BA0108 August 18 First Class. Transferred from an Emirates flight in DXB. BA DXB Galleries Lounge reception staff member excellent. Boarding reasonable with an on-time departure. Cabin crew outstanding and definitely lived up to the ""To Fly. To Serve"" BA slogan. Food tasty and well presented but not quite First Class and cost-cutting was evident. The New First seat is comfortable though the footrest is poorly designed and a storage area for small inflight items is missing. IFE monitor controls and selection very good but the screen could be more adjustable for reach. Lovely cabin ambience including colors textures mood lighting and window blinds. Toilets cramped and stocked with the cheapest liquid soaps and toilet paper. Overall an enjoyable flight but as a longstanding and very loyal BA customer (Gold Tier) I ask that they seriously consider improving their product in an increasingly competitive market. Arrived a little late at LHR with remote stand disembarking and bus transfer to T5.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Vines","United Kingdom","2014-08-26","I flew from Gatwick to Rome and back on holiday and was pleasantly surprised by the standard of food and service. The salad on the outward flight was exceptional and the steward on the return leg (in a near-full cabin) was anticipating what passengers might want. BA food baffles me. I've flown First a few times in the past few years and the food was so bad I thought BA should pay compensation as well as refunding the flight ticket. In Business it is usually OK. The only letdown this time was the lounge at Gatwick. It was like a Ryanair holding pen.","","","Business Class","","7.0","2.0","4.0","4.0","2.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Egan","New Zealand","2015-07-19","CX's business class seat is one of the best designed. The seat is wide and spacious and can be configured with more or less privacy as desired. Tons of clever within reach storage space for various personal effects. Add in the usual very good food, excellent IFE and top notch in-flight service and you see why they're ranked consistently in the top 10 airline rankings.","Boeing 777","Solo Leisure","Business Class","HKG to JFK","9.0","5.0","5.0","4.0","5.0","5.0","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Carlos Montemayor","Philippines","2015-07-11","Manila-Hong Kong flight left on time from Terminal 3 of Ninoy Aquino Intl Airport. Breakfast/snack was served. Not much but satisfying (hot sandwich and some mango juice). Flight was smooth and the crew was great. Hong Kong to New York : Great food and drinks, legroom was enough. Toilet was clean. For an economy class seat was excellent. Entertainment systems were perfect (many movies, modern music, etc.)  New York to Hong : crew was more friendly, welcoming and at your service. At the airport, even though we were there 5 or 6 hours before our flight, the check-in kiosk was already open. The food was excellent. The two in-flight meals were very delicious. I requested some cup noodles for free and some juice. The toilets were clean. Onboard entertainment system was well-supplied with modern movies, shows, and music. The flight HKG to MNL was like my previous three. Food was excellent. I wasn't even expecting food because the flight was just a little under 2 hours. In-flight entertainment system was good (I was able to continue my tv show marathon of How To Get Away With Murder from the flight from New York). For a short flight, Cathay still provided excellent service.","Boeing 777","FamilyLeisure","Economy","Manila to New York via HKG return","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jeremy Chan","Hong Kong","2015-07-08","A very positive experience with Cathay Pacific this round trip to Nagoya. CX 530, HKG-TPE-NGO on 4/7 and CX 539, NGO-HKG on 8/7. The flight to Nagoya was great with very helpful cabin crew, who helped searching for my charging cable after all passengers left the aircraft at Taipei for the second leg of the flight. An incredible range of inflight entertainment. The aircraft was less than two years old and was comfortable. Return flight was great as well on another new aircraft less than 3 years old. The cabin was comfortable and food was delicious, though not outstanding. Cabin crew were fairly helpful but cabin presence could have been more frequent. The flights were on time with very little problems.","A330-300","FamilyLeisure","Economy","Hong Kong to Nagoya via Taipei","9.0","4.0","4.0","4.0","5.0","4.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Paton","United Kingdom","2014-08-26","On 28th July flew from Edinburgh to Gatwick. Flight was delayed 3 hours as it had been hit by lightening on the flight this we accepted but what happened afterwards means I will never use them again. 1) Information or details of what was happening had to bedraggled out of them. 2) At no time was any refreshment offered. 3) The flight was further delayed to allow people to transfer back onto this flight when they choose to be transferred to a later flight rather than wait to see what was happening this lead to a further delay of 1 hour. 4) No breakfast or snack was served for health and safety reasons. 5) Although they stated we would be well hydrated during the flight only one drink service was provided this consisted of 4 fluid oz cup of water between 7.00am and 2.30pm. 6) They then proceeded to leave our luggage at Edinburgh while we travelled to Gatwick. 7) After giving us the run around for an hour and a half they then decided to tell us they could not track our bags. 8) It then took them two days to locate them and send them from Edinburgh to Gatwick. Would I use again or recommend - never in a month of Sundays.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Priyanu","Germany","2014-08-26","I flew from Munich to Boston via Heathrow T5 (15 August 2014): Munich to Heathrow first flight out of Munich at 7.20. The flight was good leaving on time but due to flight delayed arriving from London the night before so we did not get breakfast served on business class. From Heathrow T5 to Boston as the flight was nice but the business seat was OK nothing special in comparison to other Airline like Iberia business which is much nicer. The cabin crew was nice and friendly food was nice as I have selected to have only salad instead of hot meal. I managed to have a good rest all the way to Boston after the meal.","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Chander Ahluwalia","United States","2014-08-26","LHR-EWR Club World. Offered 400 GBP upgrade from Prem Econ a day prior. T5 lounge experience positive - good selection of food which was well labelled. Had a treatment - chair massage and Elemis staff were most attentive. Dreamliner is a great way to fly - although delayed half an hour arrived ahead of time. Felt relaxed - addressed by name throughout and the crew was friendly and yes smiled. Two hot towel services and the multi course dinner was served without fuss. Not sure about the wash bag- although it is more convenient to carry off. Entertainment options are excellent. Baggage waiting for me at carousel. Good flight for BA.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jun Xian Phang","Singapore","2015-07-05","CX714 from Singapore to Hong Kong and CX635 return. My first experience with Cathay Pacific was brilliant. The check in agent guided me on the self check in procedures and helped me in registering for the marco polo club (Cathay's frequent flyer program). Despite a 55 minute delay, boarding commenced quickly. Warm smiles greeted you as you enter the aircraft. One of the crew guided me to my seat. The seat itself has generous legroom and is very comfortable with a nose wheel camera view in the InFlight Entertainment. Despite being served a cold sandwich and some drinks during the flight, the inflight service was excellent as the crew efficiently distributed the cold sandwiches, as well as offering a few drinks. The flight came to an end with a sunrise and a touchdown in Hong Kong.","Boeing 777-300","FamilyLeisure","Economy","Singapore to Hong Kong","10.0","5.0","5.0","4.0","4.0","5.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Neal Postma","United States","2015-07-04","Overall a great airline. The check-in process is my only complaint after may years of flying with them. I carry an instrument with me when I fly that is oversized. It fits in the overhead bins and does not take up more room in the end than your average suitcase but the dimensions are odd. The last time I flew the check-in staff said there was absolutely no way I could bring it on board. We argued back and forth, got managers involved, threatened to change our flights. Eventually we got approval. A previous time I flew Cathay I booked my ticket at the last minute due to a medical emergency with my wife. I had a 50 minute layover in Tokyo, but that was the best I could do. I went to the airport the night before to try and be put on standby on a flight that evening so I would certainly make my connection. I have never been treated so poorly. Nobody would listen to what was going on. Everyone just said no and walked away. Turns out the flight was not even full, they were just not willing to help. The flights are wonderful however. The planes are well-maintained and seats are comfortable. Staff are quite attentive and friendly. The food was decent for airplane food. In-flight entertainment was as good as any I have experienced. In the end I highly recommend Cathay Pacific but they need to work on their ground staff as they were rude and inattentive.","777","Couple Leisure","Economy","Guangzhou to Los Angeles via Hong Kong","8.0","5.0","5.0","5.0","5.0","1.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Roger Stone","Australia","2015-07-04","Hong Kong to Zurich and return from Heathrow to Hong Kong, booked in Premium Economy but very fortunate to receive an upgrade on the HKG-ZRH leg. The fish dinner in business out of Hong Kong was so fresh and simply superb, as was the service. Unfortunately we ran through a lot of clear air turbulence during the night but we need to be reminded that this is not the fault of the airline that such meteorological phenomenon occur. The return flight in PE out of Heathrow was jammed packed but the cabin crew did their best, despite annoying fellow travellers who think it fun to recline their seats during the take off roll. On this flight, I thought again that its time passengers were allowed to tip cabin crew for good service. One again wonders why this is not allowed? It may just make a huge difference to our travel experiences, on some airlines. I recommend the HKG-ZRH run on Cathay for a good convenient service into Europe.","Boeing 777-300","Business","Business Class","Hong Kong to Zurich","9.0","4.0","5.0","5.0","5.0","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ravi Mene","United Kingdom","2014-08-26","BA 56 JNB-LHR 15 August 2014 Business class A380 upper deck. The flight did not live up to expectations. Too many seats makes business class cabin look crowded narrow seats with each row facing in opposite direction no problem with this but this impedes free movement for some of the seats specially the ones in the middle and window side also not much space for storage of personal items like specs etc. The window blinds of this section in upper deck were kept lowered through the entire 11 hr flight with no cue of any outside light whatsoever until we landed at Heathrow and parked to the stand felt like sitting in a light proof box with artificial illumination. I thought you need to keep the blinds open for landing and take off? The 747 business class is more comfortable than A380.","","","Business Class","","5.0","2.0","4.0","4.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jill Young","United Kingdom","2014-08-26","We paid £2500 to upgrade to world traveller plus when we got to departure lounge we were upgraded to business class which was brilliant but air hostess made a point of letting us known plus other people that we had a free upgrade. On the return journey in world traveller plus not happy table broken and air steward very sarcastic food very bad plus stewards seemed as if they were doing you a favour. Paid a lot of money to fly to Maldives have no choice to fly BA to go direct stewards male or female need to remember that we are customers paying a lot of money for a service.","","","Premium Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Bradley","United Kingdom","2014-08-20","I flew London to Beijing in Club World on BA039 on Aug 7. The cabin was a disgrace. I sat in the upper deck seat 62A and what worried me was the filthy window the metallic looking tape on the emergency exit door and the foam strip that was hanging down. In addition the carpet and lockers were filthy inside. Food and service were excellent but I will vote with my wallet and boycott BA from now on wherever possible.","","","Business Class","","3.0","3.0","5.0","3.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Heather","United Kingdom","2014-08-20","LGW-TFS-LGW Club Europe. Travelled with hand baggage only given the well publicised issues with Swissport baggage handling at LGW. Outbound flight (15/7/2014) was BA at its best. On time departure (a rarity it seems at LGW for BA) A320 in fair condition with additional leg room in Club Europe and two excellent flight attendants. The return (22/7/2014) was a different story. Probably my worst BA flight ever. Delayed departure from TFS though only about 10 minutes late in arrival at LGW. No additional leg room on this A320 in Club Europe. Lazy cabin crew who did the bare minimum with limited grace. And screaming infants out of control toddlers and ignorant teenagers in the Club Europe cabin - not the airline's fault but they could have and should have done more to manage the situation. One example - two teenagers in row 1 immediately reclined their seats into the faces of the couple in front of us after take off. The cabin crew didn't even make the teenagers raise their seats during the meal service. All credit to the couple in front of us though. They had the manners not to recline their seats into our faces. The substantial premium to fly Club Europe is just not worth it when other people's children are not controlled and the promised additional 'personal space' is not provided. Scores are an average of both flights: outbound top marks across the board (bar entertainment there was none) inbound I would have preferred to score zero.","","","Business Class","","6.0","3.0","3.0","4.0","1.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","P Wipatavit","Canada","2015-07-04","It's not the first time I flew on CX889 YVR-HKG (originating from JFK). It was no different. We were informed that the flight was delayed 2 hours in which originally would not allow me to connect to my connecting flight CX705 to Bangkok. Upon check in, the handling was great and they moved my Bangkok flight to CX713 which leaves 40 minutes later. We were also given a 10$ coupon for food as a result of the delay. We left Vancouver at 4.05am local time (originally should be at 2.00am) and we hit some turbulence near the Hokkaido region of Japan and again off-coast Japan to the south. We arrived at 8.15am+1 (should be 7.40am+1 after delay or 5.40am+1 originally). A ground staff was waiting for me and assisted me to my connecting CX713 flight. I was the last person on board but did make it safely through the crowd. We arrived Bangkok early just to find out that my luggage wasn't successfully transferred from the Vancouver flight and that it would arrive around 2.00pm on CX653. Therefore, I contacted the Thai Airways office to deliver my luggage to my house and it arrived at 8.45pm. In-flight service was excellent on both flights, even though we had unexpected issues come up.","Boeing 777-300ER, A330-300","Solo Leisure","Economy","Vancouver to Bangkok via Hong Kong","9.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","I Rodriguez","Hong Kong","2015-07-03","Excellent service from courteous and attentive crew. Comfortable and spacious seat with plenty of space for bags and bits and bobs. Lots of privacy. Food was excellent, particularly the lunch service. Latte, cappuccino and Hong Kong milk tea on offer. Digestifs could have been offered at the end of the meal. The amenities kit was great, it even included a glasses/screen wipe cloth. Lovely big touch screen (at least 13"") and of course Cathay's IFE is excellent no matter what class you are in.","","Solo Leisure","Business Class","HKG to LHR","9.0","5.0","5.0","4.0","5.0","5.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Marie Thompson","United Kingdom","2014-08-20","18 August 2014 Gatwick to Orlando flight details and departure went well. However when the food was served on the flight there was limited choice chicken or sausages which was fine until they ran out and then could only offer the veggie option which was pasta which my Father in Law doesn't eat so he ended up with 2 bread rolls as his lunch/dinner. This was served within the first hour of our over 8 hour flight and then 7 hours later we were served a snack which only had one option coronation chicken (chicken again!) which only 2 in our party of 6 liked. Again my Father in Law had nothing as he was 1 of the 4. Pretty poor show British Airways as we travelled with Virgin to Mexico in June this year economy class and they offered a menu with three choices for lunch/dinner with enough for everyone! Again when the snack was served option were given and enough for all. Virgin also provided a very good entertainment system with up to date films TV and games which was something you need on a long journey again BA was not able to provide. BA your competitors are definitely offering more value for our money! I wouldn't not fly BA again as I don't like to limit my choices however I would definitely prefer to fly Virgin in future. In my opinion all flights should have enough food for all of their passengers and look at what they are offering as coronation chicken didn't go down well with a large number of passengers what's happened to good old ham or cheese?","","","Economy","","7.0","3.0","3.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kathleen Kirby","United Kingdom","2014-08-18","We flew from LHR to Luxembourg on an afternoon flight we enjoyed a delicious afternoon tea and champagne because it was my husbands birthday. Flight attendants very efficient and jolly we felt very much as if we were having a really nice birthday celebration up in the sky! Baggage received very quickly on both flights. We travelled back in economy and it was really good with drinks and a biscuit or crisps. Only problem was that there was no place for the aircraft to park up when we got in due to bad weather. We were off as quickly as they could so it wasn't too bad!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Sachs","United States","2014-08-18","We flew the A380 from LAX-LHR-JNB-LHR-LAX in August 2014 in business class. This plane was designed by someone who never flew it. The seats are so close together with no room on the window side to get out when the seats are flat. A person has to put up the foot rest for a place to stand and then step over the person next to them to get out into the aisle. In addition the person on the window seat gets all the food handed to them in front of the face of the person on the aisle. They have put so many people in each row that the seats are very narrow. There is virtually no place ( a small drawer at the seat) for personal items to be used during the flight without getting out of the seat to get something from the overhead.","","","Business Class","","2.0","2.0","4.0","3.0","5.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","E Carew","Australia","2015-07-02","The flight departed late as the incoming arrival from HKG was late. The staff were indifferent: few similes, unlike on Philippine or Singapore Airlines, or Cebu Pacific, where looking passengers in the eye and smiling are the order of the day. The flight was also close to full so there was little chance of having an empty seat next to a traveller. The baggage allowance for check in is only 20 kilograms: on some other airlines, it is 23 or even 30kg. Overall not particularly impressive and a case of living on their laurels. The inflight entertainment lacked a 'hits and memories of the 60s, 70s and 80s' channel.","A330-300","Solo Leisure","Economy","Melbourne to Hong Kong","4.0","3.0","2.0","2.0","2.0","3.0","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Golledge","United Kingdom","2015-06-28","I had high expectations for this return flight to Melbourne based on previous reviews and for the most part Cathay didn't disappoint. I really liked the seat space and privacy. The Boeing 777 version is better than the A330 because the seat storage unit is bigger and the bed position felt wider and softer. I liked it better than BA's business class seat - especially when travelling solo. The catering was a bit hit and miss. The chilli prawns and rice out of London were excellent but a Western style chicken dish from Hong Kong was bland. In general, I think they create better Asian dishes. I've not experienced a business class meal service from a trolley before, and I'm not sure I like it. What I did find odd is that they never provided salt and pepper to season the meal. As a pre dinner drink I enjoyed trying a couple of their signature cocktails (different option on different routes). Boarding was easy, once you found the right line. The lounges in Hong Kong were good but busy. I especially liked the shower facilities and the made-to-order catering. But signage for the lounges was dire, so I struggled to find the one I was looking for at times. The lounges in London and Melbourne are also very small with no views, so I found them quite boring. Of my 4 flights, only 1 actually left on time, which was poor. The choice of inflight entertainment was a bit limited but the screen size was good (although it wasn't possible to tilt the screen for a better viewing angle). The staff were quick to respond to any requests. However, they tended to do things by rote. Once I was asked if I'd like more cashews, but that kind of spontaneity was mostly absent. But they were all very pleasant and welcoming.","Boeing 777-300","Solo Leisure","Business Class","LHR to MEL via HKG","8.0","5.0","4.0","4.0","3.0","3.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Richard Cheung","Hong Kong","2015-06-27","The service was satisfactory and the seat was comfortable. There were no problems handling of delays (we were promptly notified of our 1 hour delay in Hong Kong), and the entertainment system was activated to compensate the time lost. The only flaw was the food, which was bland or overcooked on our flights to and from Kuala Lumpur. It was decent, but not great.","Boeing 777-200","Business","Economy","Hong Kong to Kuala Lumpur","6.0","4.0","4.0","2.0","3.0","4.0","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mohanty Pranav","United States","2014-08-18","My journey was from BOM to LHR (I had a connecting flight from LHR to MIA surprisingly enough the transit at LHR wasn't all that bad). Aircraft 777-200. Got a complimentary upgrade from World Traveler to World Traveler Plus. The seat was good and spacious service was professional and the food was nice especially the English breakfast that was served prior to landing. The only drawback was the absence of overhead air vents which at times made it a little stuffy and the in-flight entertainment which lacked the variety of Emirates for example. Overall a pleasant experience. Wouldn't mind flying with BA again at all.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kevin Tunnicliffe","United Kingdom","2014-08-18","Sad to say BA missed a big opportunity when their new 787 and A380 entered service. Same old sub standard business class seating as on the retired 747s. Compared to many airlines the BA premium service is poor and I don't know how they keep a 4 star rating. The cabin crew were excellent though I will concede. Food was very poor with my steak ruined because it was swimming in grease (laughingly referred to as jus) which mixed with the hollandaise sauce to make a disgusting mess. The 787 was good and BA have improved their IFE system but screens are small and have to be stowed for take off and landing unlike those in economy and premium. Pay more get less.","","","Business Class","","3.0","1.0","5.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Commins Susan","Ireland","2014-08-13","I was on BA 835 from Dublin to LHR on 25th July 2014 which left Dublin at 13.05 and my travel plans were such that I had sufficient time to connect with my flight from LHR to Hong Kong. On leaving Dublin the pilot opined that it was a good day to fly! On reaching LHR we were informed that due to thunderstorms we were to be diverted to Gatwick and were running out of fuel. In summary we sat on the tarmac at Gatwick for over two hours with only scant updates as to when we would be taking off for LHR and the temperature inside the cabin became oppressive which added to the misery. On reaching LHR BA staff were in my opinion ineffectual with a 'sorry and shrug of the shoulders' and with no real assistance for those passengers on connecting flights. I was lucky as I managed to get on my flight to Hong Kong with Cathay Pacific but with only moments to spare after a dash to terminal 3. Whilst I understand the volatility of the weather the real point of my review is that BA appears to have abandoned the basics of customer service and this is clearly reflected in BA's absence in the top 10 airline ratings. Could do a lot better!","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Lars Bosteen","Philippines","2015-06-27","London-Hong Kong Check-in was quick. On board, the cabin crew were pleasant and tried to keep smiling. However, it seemed they were understaffed and meals took an age to be served and tea - coffee had to be asked for (it was not offered).  The food was variable - ice cream, an excellent pasta for one meal but poor choice of fruit or no fruit at all. Leg space was fine (I'm small). Inflight entertainment so-so as there was a poor selection of films with no classics at all. ","","Solo Leisure","Economy","London to Cebu via Hong Kong","5.0","4.0","3.0","3.0","2.0","4.0","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Robert Lougher","Australia","2015-06-23","Arrived at Charles De Gaulle Airport extremely early as earlier flight (1 June) from Hong Kong to London Heathrow had been overbooked and my wife and I were placed in seats well away from each other, on escalating our disgust to Cathay staff eventually flight staff were able to arrange seats together. To prevent this problem when leaving Paris we arrived at desk 3 hours (1930 hrs CX378) b18 June prior to departure, only to advised that we were booked in seats away from each other as flight was again overbooked by 12. We had purchased flights in February 2015. Staff at desk were unable to resolve situation and escalated to Cathay Pacific Supervisor who tried very hard but unable to resolve our issue. I searched for a Cathay Pacific Customer Complaint email address unable to locate one. ","Boeing 777-300ER","Couple Leisure","Economy","Paris to Melbourne via HKG","1.0","4.0","4.0","2.0","4.0","4.0","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Rohit Raj","India","2015-06-23","DEL-HKG-DEL. Premium economy class was almost empty on my first leg of journey while it was full on second leg. The service in premium economy was at par with economy. The seats were comfortable compared to economy. Good inflight entertainment, food was average. Seats were comfortable as the layout was 2-3-2 in a widebody plane. The flight was on time on both legs. In-flight and ground staff were polite and helpful. No special treatment for Premium class passengers in terms of food.","A330-300","Solo Leisure","Premium Economy","DEL to HKG","7.0","4.0","5.0","3.0","4.0","4.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Buettner Thomas","Germany","2014-08-13","Flight BA 937 Dusseldorf to London on 13th March and BA 932 back to Dusseldorf on 15th March. Both flights served by Airbus A319. Cabin was in a good shape seat pitch 34 inch and the width 17 inch. Lounge in DUS (Airport owned Lounge) is quite nice but nothing special Lounge of BA in LHR T5 is very good with a lot of space even it was very busy at this time but anyway we know it from other times when it was quite empty. No check-in because of hand luggage only. BA 937 was delayed for about 1 hour due to foggy weather in London so the very nice staff start to serve Drinks to reduce the waiting time on ground. Brunch served after takeoff a choice between a cold platter with assorted cheese and meat and bread/rolls or a warm cheese and ham croissant and salad. Drinks including Champagne were served twice. More enough for that relatively short flight. Check-in for BA 932 (bought liquids) in T5 was very quick also friendly staff. BA Lounge as I wrote was busy but worth it to reduce waiting time. Very nice flight attendants drinks served 3 times light Dinner with mixed salad. No real Inflight Entertainment (like on most IntraEuropean Flights) small TV´s with flight information.","","","Business Class","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Abdullah Maje","United Kingdom","2014-08-13","Heathrow to Newark on 787. Flight was pleasant and comfortable. Left Heathrow 1 hour late but arrived on time. Seat was comfortable and food was ok. Service was excellent but had to walk outside in the rain to catch a bus to take us to our plane. Would recommend BA due to service and Heathrow T5.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R John","United Kingdom","2014-08-13","BA25 Aug 8th LHR-HKK. Club World. Upper deck. Overall a good flight. The service was a bit robotic. Pre- departure drinks offered. Main and breakfast served. For the main course I opted for the healthy / light meal which was tasty and just what I wanted as I was trying to avoid a heavy meal before bed. I was surprised at the limited wine selection: Two whites and two reds. I had a NZ Sauv Blanc which was tasty but 'connoisseurs' may have felt restricted by choice. The staff were overall very pleasant and happy to help when asked but just weren't pro-active. Passengers (myself included) were having to ask for things that should have been attended to without request. They seemed 5 minutes too slow for drink rounds meal service etc. This is a small complaint however as I managed a solid 7 hours of sleep and the overall experience was good. The entertainment system on the A380 is much improved and is as good as any I have flown VSSG etc. The window seat is certainly more private and feels much more spacious with the storage compartments under the windows and I would recommend these - especially over middle seats. All in all a solid business class but still lagging behind the likes of CX or SG primarily because of service and seat layout. There is a 'Britishness' to the product which still makes me smile.","","","Business Class","","8.0","4.0","3.0","3.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Edmond Luu","United States","2015-06-21","My parents and I flew from San Francisco to Singapore, but we had a 2 hour layover in Hong Kong. This review will be based on the flight from San Francisco to Hong Kong, since that was a long 15 hour flight. The airline's in-flight entertainment was new, but it was a 7 inch touchscreen, much smaller than the screen of my iPad. Singapore Airlines economy seats offer a 10 inch screen and also a handheld 3-4 inch touchscreen controller. There was also a USB port to charge hand phones or tablets. However, the seats don't include an A/C port or an additional USB port. The seat was newly designed with this adjustable head rest. Unfortunately, the leg room was limited and it doesn't have a foot rest For supper, we had salmon and it was delicious. The service is okay. ","Boeing 777-300ER","FamilyLeisure","Economy","San Francisco to Hong Kong","7.0","3.0","4.0","4.0","3.0","4.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tim Patrick","Hong Kong","2015-06-20","Great check in and lounge. Seat very comfortable. Service excellent and attentive. Chief purser come to chat to all pax. Food and drinks great. Avod not as good as it has been  - a few years ago there were more channels, more choice, now only 3/4 episodes of a series and they are changed infrequently. Lounge in Bangkok is much improved and lovely. ","","Solo Leisure","Business Class","Hong Kong to Bangkok","10.0","5.0","5.0","4.0","3.0","5.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Daniel McDevitt","United States","2014-08-13","June 25th 2014. My wife and daughter boarded in Boston. The door was closed and we were ready to depart for London. Then a baggage cart hit the airplane. We deplaned and that was understandable. After an hour we were told the plane would not depart and there was no room on any other planes for days. ""Call your friends - make your own arrangements!"" was the only customer relations help offered by British Airways. The BA help on the ground said there were no hotels on vouchers. I really yes really thought British Airways was the standard of air travel. If you have any alternative do not book British Airways. They're great as long as everything is going as planned. If anything goes wrong they are a confused people who have no idea how to help you.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Lois Hammond","Australia","2014-08-13","Flew Sydney - Singapore - London return. Thoroughly enjoyed both flights good food good service. Would definitely use again 2015 for planned flight to Oslo. Thank you British Airways.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Kay","United Kingdom","2014-08-13","LHR - Houston - LHR. Two of us travelled using Avios and Amex companion voucher. Excellent cabin crew on both sectors very good selection of wine and food pretty decent particularly outbound. The staff in Houston even found and returned my iPod which I had left on the aircraft on the outbound sector.","","","First Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Lee","Germany","2015-06-19","The flight time was very short, cabin was okay. Disappointed when it came to food choice. It was a congee with some meat and didn't look very appetizing. For the drinks you get a tetra pak of oolong tea which has been the standard for a long time. The service was done fast, so i can't say much about that. The cabin was fine as usual with clean seats, the lavatories were clean most of the time. Pursers looked stressed. ","A330","Solo Leisure","Economy","Taipei to Hong Kong","6.0","3.0","3.0","2.0","4.0","1.0","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Richard Ante","France","2015-06-18","CX's regional business class seats are quite uncomfortable. The seats slide forward and recline only midway, so it's difficult to remain in position without sliding. I felt a lot of pressure on my legs just to keep me on my seat. On this particular flight, the seats were configured 2-2-2, but I've flown this route before where the seats were configured 2-3-2 (worse). No privacy. The seats are not wide enough and are so close together that I could feel my neighbour's every move. You also have to share elbow space with your neighbour. When there are drinks on the elbow area, you have to stay upright so as not to hit two glasses on that same space. Since there is no storage, your neighbour's meal menu, magazine or iPad will also be in your space. This is awful for a 3-hour flight, unacceptable for business class, more fit for premium economy. The toilets are also cramped. This is really light years away from CX long haul business class. They use planes with business class cabins configured for long haul flights on the Hong Kong-Haneda route or the shorter Hong Kong-Manila route, surely they can do the same for the Hong Kong-Narita route.","","Solo Leisure","Business Class","Narita to Hong Kong","6.0","1.0","5.0","4.0","5.0","5.0","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Brown","United Arab Emirates","2015-06-16","Very disappointed in Cathay's economy product, which is more 3 than 5 star, certainly on regional routes. The seat pitch was tight and the cabin interior looked old and dated. The food was very basic (chicken and rice plus fruit salad) and drinks choices also limited. The best things about Cathay are the inflight entertainment and the cabin crew service. They seemed genuinely upset when I told them how bad I thought their product was compared to the likes of Emirates and Qatar. I filled in a feedback form and received a standardised, rather complacent, email reply. The flight was delayed an hour (not Cathay's fault) and I would think twice about flying economy class with Cathay again.","A330","Solo Leisure","Economy","Shanghai to Hong Kong","4.0","1.0","5.0","","4.0","3.0","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tom Lewis","United Kingdom","2014-08-11","Travelled LHR-YYZ BA97 on 9 July returning BA96 28July. Check-in at LHR an absolute breeze including security which took only 5 minutes. Galleries Lounge at the south end of T5 awful with poor food dirty furniture and smelly toilets. Outbound aircraft was G-BNLG surely one of the most ancient 747s in existence judging by the state of the interior at least in the main cabin. On boarding all the window shades were down (10.20 departure) and stayed down for the entire flight including take-off and landing most peculiar. The head cabin service person said it was to keep the sun out - I have questioned if this is a new BA policy for daytime flights. Departed and arrived a few minute late no issue. Food and service very average as usual nowhere near the standards of international Business Class elsewhere. Immigration and baggage delivery in YYZ very swift. For the return again the departure formalities were quick and painless ; the lounge at Pearson is ok but nothing special. Aircraft this time was G-BGYC the upper deck was in reasonable condition although as always with BA's Club World seating there is little stowage space and the whole backwards/forwards concept is something I personally dislike. Food almost non-existent on this 2310 departure and most people slept: this would be understandable if a proper breakfast was on offer. Unfortunately it was no better than going to McDonalds with some unripe fruit and a sort of egg and bacon muffin - just awful. Also the person in the window seat did have something to eat and drink and every time the crew member came with his orders he would lower the partition to pass them through with all the disturbance that creates. Is this service policy poor seat design or lazy crew? Flight on time arrival processes ok but baggage delivery slow. All in all the experience was what I expect from BA these days average at best.","","","Business Class","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Fox","United Kingdom","2014-08-11","Flight from Heathrow to Newark. The new Dreamliner was fantastic. Very comfortable quiet and clean. The cabin crew were superb very professional with customer service being their priority. I appreciate that flying on a new aircraft makes a difference to the flight however if BA continue to invest in their fleet and maintain and excellent level of customer service I can see no other reason to fly with another carrier especially when considering BA's avios points usage which allows all of your points to be spent on flights. Virgin however dictate how many points you can spend on each flight. I've flown with BA and Virgin many times it was a nice attempt by Virgin advertising themselves in terminal 5 however when you're sat in terminal 5 after experiencing a quick and easy run through the terminal about to board a brand new aircraft it's hard to see the advertisements working.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Keep","United Kingdom","2014-08-06","Great service from LCY-Angers in western France on Embraer 175. London City Airport is so very convenient for London dwellers and the flights were very comfortable. Saturday flight outbound was totally full but on time attentive cabin crew very comfortable and not even the breakfast of a disappointingly hard croissant with ham and cheese could spoil the positive impression. Coming back on the Wednesday was less than half-full so double drinks and snacks all round! Tickets were £120 return which seems very reasonable considering the alternative for the region is Ryanair to Tours from Stansted for almost as much and once you factor in the extra price of luggage and snacks with them BA wins hands down.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Andrew Jenkins","United Kingdom","2015-06-16","I few BA from Manchester to London, BA from London to Hong Kong, Cathay Pacific from Hong Kong to Auckland, Cathay Pacific from Auckland to Hong Kong, Cathay Pacific from Hong Kong to London and BA from London to Manchester. I will review these flights separately. BA from Manchester to London: Good, short flight. On time. Comfortable. Good service. BA from London to Hong Kong: Excellent. Upstairs in an A380. Quiet. Comfortable. Good food. Attentive service. On -time. Couldn't have been better. Cathay Pacific from Hong Kong to Auckland: Delayed (about an hour). Uncomfortable (bucket type seats). Noisy aircraft (A340). Poor food. Staff were not particularly friendly. Cathay Pacific from Auckland to Hong Kong: Delayed by 3 hours. Uncomfortable (bucket type seats). Noisy aircraft (A340). As I missed my BA flight because of the delayed Cathay Pacific flight, I was put up in a lovely airport hotel (Regal) by Cathay Pacific. Well-organised. 5 minutes walk from the airport. Breakfast voucher included. Cathay Pacific from Hong Kong to London: Slightly delayed, but not the fault of CP. Comfortable, quiet aircraft (777). Good service. BA from London to Manchester: Good, short flight. On time. Comfortable. Good service. All in all, I much prefer BA to CP but CP did look after me well because of a delay to a CP flight, so full marks there.","","Solo Leisure","Economy","Manchester to Auckland via London, Hong Kong","7.0","3.0","3.0","2.0","2.0","5.0","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Bharath Thekkedath","United States","2015-06-15","LAX-HKG, CX 885. Food was good as I had ordered a special meal. Inflight entertainment was good. I was really impressed with the economy seat. I am tall and I have seen lot of issues with seats in economy. On this journey I had taken an aisle seat and it was really spacious and I could stretch my legs out well. HKG-HYD - CX 649. Not as good when compared to my first leg journey. It was on an A330-300, I found the seating was poorer on this leg along with the food as well.","B777-300ER","Solo Leisure","Economy","Los Angeles to Hyderabad via Hong Kong","9.0","4.0","5.0","4.0","5.0","5.0","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Graeme Cree","United Kingdom","2014-08-06","06.40 flight 4 August Glasgow to London City cancelled with no explanation. Typical BA service nobody about to assist with alternative arrangements or any concept of customer care. So much for the worlds favourite airline. Third rate which is what I have come to expect from them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tony Laverghetta","Canada","2014-08-04","LIS-LHR on 30 July J class on an Airbus 320. I was expecting more however I was disappointed. Seat was OK but not particularly comfortable food just average with a choice of a fruit or meat platter either very poor. Cabin crew in an automatic mode no smiling whatsoever more interested in chatting in front of the cabin and complaining about not sure what. No inflight entertainment altogether not even a shared movie. However we departed on time and arrived 15 min before schedule and the price was the cheapest ever for a Business Class seat. Will fly BA again but I am more keen to Intercontinental flights where the quality is superior than European routes.","","","Business Class","","6.0","3.0","3.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Holder Timothy","Switzerland","2014-08-02","Upgraded from Premium Economy to Business from YVR (Vancouver) to LHR (London). The Club World cabin was full and a couple of the passengers had been upgraded to First. Despite this the staff were friendly and helpful although the food wasn't that great (the chocolate desert was delicious though). Seat is nice and wide but if you're facing rearwards on the 747 you could be sitting right next to someone you don't know. The IFE had a lot of choice and had many new movies to chose from. Altogether a good flight.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Rose","United States","2015-06-14","Cathay is generally very good all around and this trip was down a notch or two for a few reasons : food quality was not up to standard out of LHR  or NRT, though not as bad out of HKG. On HKG-LHR leg though they did not have enough mid-flight meals for all passengers, which I find hard to fathom given people are paying thousands for the ticket and the meal only costs Cathay a few quid to produce. They should overstock, not understock the flight. The other complaint on the trip was the regionally configured plane from NRT-HKG is a poor excuse for business class on a four hour leg. No reason not to run flat beds on that route, considering the importance of it and the fact that some flights are overnight. Won't pay for that again. On the positive side, Cathay service always top notch and efficient.","B777","Business","Business Class","LHR to NRT via HKG","7.0","4.0","5.0","2.0","4.0","4.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Paul Godwin","Australia","2015-06-14","Cathay were excellent in all ways apart from the food which has to be the worst airline food I have had. Pasta was burnt to dish, scrambled eggs were tough - very dissapointed. The Premium cabin was comfortable and clean.","A330 b777","Solo Leisure","","Sydney to London via Hong Kong","1.0","4.0","5.0","1.0","2.0","5.0","3.0","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","James Halley","Hong Kong","2015-06-12","Our annual journey to Vancouver, started this time with a CX flight to Osaka. Newish 777. Plenty of room as flight was not full. Tasty breakfast, good entertainment. Just the typical no hassle flight one comes to expect from this carrier. How we wished we were flying with them back to HKG instead of on disastrous AC. The service is poles apart from check-in to arrival.","777","Solo Leisure","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Corden Andrew","United Kingdom","2014-08-02","Upgraded to business class on return flight from Verona. Absolute disgrace. Flight left around 11.30pm but lounge closed at 9.20pm. Lounge was awful dirty and very little in the way of business class facilities. Flight was cattle class and I have seen more organisation and courtesy on an easyjet flight. Boarding was like a rugby scrum with no priority boarding and then spent 20 minutes on an a bus with no air conditioning crammed packed in hot conditions. Flight had run out of food. Worst flight in memory and absolute shocking customer service. Absolute joke and how they have the audacity to claim it was business class they should be accountable n the trade descriptions act.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tony Hall","Australia","2014-08-02","AMS-LCY economy. Embraer aircraft only half-full at most and on time. For such a short flight a high standard of cabin service with wine and a small snack offered. An excellent flight in all respects.","","","Business Class","","10.0","4.0","5.0","4.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tony Hall","Australia","2014-08-02","Porto-LHR economy. Pushed back late but arrived on time. Flight was full but good cabin service with sandwiches and drinks. A very good standard overall.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Heinz Sueess","Switzerland","2015-06-12","Perfect flight in Premium Economy ZRH-HKG and HKG-ZRH in Seat 34K (last Row). Top Planes, very clean, friendly staff, good food, nice entertainment. Just like expected. Seat is very wide and comfortable compared to Premium Eco with British Airways. Plaza Premium Lounge was very crowded. Luggage arrived very quickly, both in HKG and
ZRH.","","Solo Leisure","Premium Economy","ZRH-HKG and HKG-ZRH","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","William Smith","Australia","2015-06-06","I traveled business class LHR-HKG-SYD on 29/4/15 and returned SYD-HKG-MAN on 11/5/15.I was from Sydney to Hong Kong. The Cabin crew were friendly and helpful with efficient service. Food and service was excellent.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Shirley Haag","Australia","2015-06-06","We travelled on 13/4/2015 CX0104 Melb to Hong Kong to Paris Rome to Hong Kong to Melb Premium Economy. My husband was a first time flyer and very nervous about flying. We were shocked when we found we were separated with our seating and they did nothing to change it and we were put in front of the balk head on two of the legs. The food was very ordinary and Economy got the same menu we had to use the economy toilets we didn't have priority boarding on all legs. Cabin staff were very scarce throughout all legs unless they were going from business to the rear of the plane. The final straw was we were given a chocolate with one of our meals and couldn't believe it was 2 years out of date. We were given our last meal 2hrs before we landed at 12 o'clock at night which was unacceptable as we were going home to bed at that time.","","","Premium Economy","","1.0","3.0","2.0","1.0","5.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Whittle","United Kingdom","2014-07-31","LHR-CPH-LHR Business Class. This is a joke. Scruffy aircraft with ripped upholstery dirty cabin and chaotic/slow ""service"". I know it's a short flight (90 mins) but it shouldn't take over an hour to get one cup of cold stewed tea. Flight attendants including their ""manager"" didn't seem to have a clue what they were doing. Seats are actually narrow economy 3x3 configuration with the middle one kept vacant. Inflight entertainment? Easy there isn't any. For the price I paid this was an absolute disgrace. I seriously think I'd have a better experience with EasyJet.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Benson","United Kingdom","2014-07-31","LHR-CDG-LHR. Outbound A320 on 26/7 return A319 on 27/7 in Euro Traveller. Both flights boarded efficiently departed and arrived on time. Seats were a bit tired but comfortable enough for a 60 minute flight. Exit row (9) on A319 is worth taking if available as it provides extra legroom. Refreshments only as the flight is too short for anything else.","","","Economy","","7.0","3.0","3.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mike Palmer","Canada","2014-07-31","Toronto to London in WTP on a 787 and London to Toronto in club world on 747. There were elements of both flights where BA seemed to be back to their old self. The Dreamliner in WTP was on time with some of the best cabin service I've experienced from a male attendant who smiled couldn't do enough and was just professional. BA seemed to have dropped some of the nice touches though so no hot towel soft drink before take off or menu cards - looks like WTP seems to have been demoted (again). Fast bar service and good entree before the WTP service morphed into WT for breakfast which has reverted to ""muffin or nuffin"" and Ts and Cs and juice from paper cups. It really is an insult after an overnight flight and is ill thought out and penny pinching. Landing early at Heathrow and fast bags ended a good overall flight. The return flight in club was one of my best ever. The lounge had a better range of hot and cold food though most of the furniture still needs replacing. On board two male crew upstairs on the jumbo were superb. Friendly helpful and starting off well with a 2nd champagne before take off due to delays in boarding. Fast bar service and an excellent lunch with the sea bass being exceptional. A calm oasis on the upper deck allowed some sleep before the now tired afternoon tea was served. Real personalised service with a smile reminded me of old times of BA at it's best. An on time landing and fast bags off finished an excellent flight. Why can't they do this more often? (Answer - variable cabin crew).","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Daniel ODonoghue","Australia","2015-06-06","We debated the value of Premium Economy for ages before booking our return flights Melbourne to Europe however the added value from the price increase was truly substantial. Much better seat room for both width and recline. Great in-flight service with some really excellent food (albeit average out of Hong Kong) and priority boarding and check-in. The only minor disappointment is the very limited selection of in-flight recent movies. Enough to keep us occupied for both journeys but really not a great deal of choice overall. TV selections and music was better but nothing spectacular.","","","Premium Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","John Heatly","Australia","2015-06-04","Traveled CX826 Hong Kong 1/5/2015. We started to load late then once we were boarding everyone came forward the whole plane was boarding in one line while a hostess went up the line stamping boarding passes - we must have stood waiting for a good 45 mins. We were in the second last row so we had to struggle past all the others to get to our seats. This flight takes 15 hours so we got two meals in total they did bring a snack but they closed all the blinds and turned off all the lights what snacks there were you couldn't see.","","","Economy","","2.0","4.0","2.0","1.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Kidd","Australia","2015-05-31","Travelled on CX100 to Paris on 16 April 2015 and returned CX111 14th May economy class. Both flights were full except for a couple of seats. Overall my trip was average. Limited number of toilets for that many people. Food was minimal and bland compared to other airlines. On my first leg of the trip the sound was not working and the only choice I had was to move to the very back of the plane. It totally spoilt my trip. There was no foot peddle to rest your feet on so the pressure is reduced to the back of the legs. This is very important for 'short people' to reduce the risk of DVT. All other airlines flying the long leg have them. The water given to passengers was very metallic in taste and not drinkable. When we flew out of Hong Kong the security staff suddenly set up a barrier just before entering the plane and confiscated all the passengers water bottles and duty free bottles. How is this acceptable when the duty free stores sell you alcohol only to have this confiscated before boarding. They said this was an Australian ruling. A number of people requested bottles of water when entering the cabin but were refused. Why wasn't there an announcement before entering the aircraft that bottled water was not allowed. I would not have bought my new bottle and OJ prior to boarding. We could only get the 'metal tasting water'. The crew were accommodating but that's all. The seat in front of me did not stay completely upright. The man sitting in it was large but I felt that he would collapse in my lap any moment. The maintenance for the aircraft could have been better.","","","Economy","","2.0","2.0","4.0","2.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Andrea Lemmon","Australia","2015-05-31","Travelled Melbourne to London Heathrow via Hong Kong (and return) in business with my elderly mother and my husband. The flights were all busy with the exception of the last leg from Hong Kong to Melbourne however the staff could not have been more helpful. They went out of their way to pay special attention to my mother ensuring she was comfortable and entertained. The service was excellent and the food and wine tasty and very well presented. One of the best things about Cathay business class apart from the service is the space. Plenty of space for everything and seat reclines to a comfortable bed. We would recommend Cathay and will definitely use them again.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","T Kohn","Netherlands","2014-07-31","12/2013. LHR-LAX. A380. Aircraft was clean. Seats were comfortable but the leg space was restricted by the IFE- computer which has been installed underneath the seat in front. Amenity kit contained a cushion blanket headphones and toothbrush. There were no eye shades and ear plugs. Food both ways the same selection: Tikka Masala or macaroni and cheese of average quality followed by a small ice cream and a sandwich or breakfast croissant. FA's lacked courteousness friendliness and motivation. There was on both flights repeatedly no reaction to the call button and they were several hours not present in the cabin. IFE-system is good with a big selection of movies documentaries etc. Due to a malfunction the system had to be restarted which erased the preferences. This experience with British Airways is not compatible to other flag carriers due to the lack in service and the restricted seating.","","","Economy","","5.0","3.0","2.0","2.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Smith","United Kingdom","2014-07-31","LHR-SIN 26 July 2014. Upgraded from WTP to Club World before I even had the chance to ask. Value for money was a '5' because I didn't pay for the flight! Flight went well and I even managed some sleep on the fold flat bed. Cabin crew were pleasant and helpful one of the attendants retrieved his own USB adapter from his luggage so that I could charge my phone (I was a little surprised that there wasn't a USB port at my seat - upstairs 747). The same attendant appeared in the passport control hall and called out - without success unfortunately - looking for a passenger who had left his glasses behind. Food was absolutely fine and the Burgundy a little too drinkable. This was probably up there as one of the better flights I've taken - most are done under sufferance but this one was pretty good overall.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jim McCormick","United Kingdom","2014-07-31","26th July LGW to Orlando. Drinks service from the crew was good. Champagne upon boarding and a top up without requesting. It was greatly appreciated! Food was not outstanding but pleasant enough. Overall the cabin service was good. Several services of drinks and top ups when requested. What let this flight down was the number of unruly children on this flight. I was in an outside seat on the port side and an 8 or 9 year old child in front got out of her seat every five minutes or so continually throughout the flight and her younger sibling was also jointing her when she did manage to stay put. I attempted to avail myself of the flat bed but three times these children stood on my legs as they clambered over into their seat. The parents of these children never once intervened to check their children's behaviour although they were well aware of how they were behaving. My wife did not have much luck either. The couple to her rear were sat throughout the flight crossed legged in the isle playing with their children and their toys and my wife had to struggle passed them every time she wished to use the toilet. Surely a tripping hazard! There were many other children on the flight who were well behaved so it can be done if parents set boundaries for their offspring. Whilst BA cannot be held responsible for children's behaviour I feel that as we were in the Club World cabin some sort of announcement should be made by BA requesting passengers with children respect the comfort of fellow passengers. P.S. The Club Lounge at Gatwick was like a kindergarten but that is another story!","","","Business Class","","4.0","4.0","5.0","3.0","2.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M White","New Zealand","2015-05-31","I travelled Nagoya to Hong Kong - plane and service were good. However flight from Hong Kong to Auckland was very disappointing. We sat on the plane waiting for about an hour before it could take off. Flight attendants were slow to offer refreshments. I had to ask for a drink as the middle section of the row where I was sitting missed out despite people in front and behind getting drinks. No apology. The guy next to me asked for a water as well which he got at the same time as I got my drink and he asked for a water for his wife next to him which she never got. Overnight no one came around offering water and I had to press the crew service button for someone to take my breakfast tray away as we were descending in to Auckland. There was a good selection on IFE but it would've been better if there were more comedy films - most seemed to be drama and the controls were old school with the remote rather than touch screen and it wasn't clear how to adjust the volume or screen brightness. The information screen on the IFE didn't explain this info I had to read through the inflight magazine in the seat pouch. Very disappointing flight and end to an otherwise enjoyable holiday. I won't be flying long-haul via Cathay Pacific again.","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Sankar","United Kingdom","2015-05-31","Two trips - LHR-HKG-ICN in April return and one way from ICN-LHR in May - all in Business. First return trip was perfect - 10/10. Very comfortable business class seat and bed good food and attentive service. Only improvement could be to the choice of movies. First trip from ICN-LHR was particularly noteworthy as the first leg was 2.5 hours late due to a thunder storm in Seoul - flight landed in HKG 10 mins after CX255 was supposed to leave but Cathay held that flight which was very impressive and lucky. The ground staff were excellent. The ICN-LHR trip in May was not so fortunate. Due to ATC restrictions over China all flights to Europe were subject to creeping delays - i.e. 30 mins at a time. With the exception of our flight all flights boarded and eventually left - some were up to 4 hours delayed. For some reason CX255 was the only flight not called for boarding and eventually after 5am (4h30m after scheduled departure) the board stated it was est at 0900 the reason being the mandatory crew hours had been reached. I suspect the decision to hold our flight was more about aircraft rotation as that particular aircraft sits on the ground at LHR for 12 hours so effectively CX255 withstand a long delay without suffering a knock on impact to Cathay's schedule. Eventually the flight took off at 0945. Whilst I accept the delay itself was not under Cathay's control the decision to withhold CX255 was not communicated and all passengers were made to wait in the terminal through the night without any offer of accommodation. When on board the flight was perfectly comfortable but my previously flawless image of Cathay's service levels is now tainted.","","","Business Class","","6.0","5.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alan Skinner","United Kingdom","2014-07-29","BA2262 on 17th Feb 2014. I was in 4A from Jamaica to London Gatwick and no need to climb over anyone’s legs and you're close to the toilet and the galley were your can help yourself. Seat is very good and good space. Great meal I had the Chicken Curry very good and a nice bottle of wine to help it down. The Stewards were very helpful. Going to Grenada soon and see they have first on the flight so going to try that.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Hickling","United Kingdom","2014-07-29","DME-LHR July 23 Club World seat 64A. It was quite a novelty travelling on a 747 aircraft for a flight just over three hours long. I sat on the upper deck which was full but this did not detract from the excellent service provided by the two dedicated crew. I chose this seat as no one has to step over your feet when they exit and it is also a fraction longer than the other seats with three windows and four compartments beneath the window to store items. I did not use the seat as a bed but used the Z position which is very good for relaxing. The food and wine choices were very good and the Club Kitchen was well stocked on the main deck for treats after dinner.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Hickling","United Kingdom","2014-07-29","LHR-DME on 19 July seat 1A Club World. I flew on one of the converted A321 jets that BMI used to own and was very impressed with the seat. The configuration is 1 and 2 seats and if you're travelling alone the single seat is great to have. There is lots of space to place items and the seat has different positions from arm chair to fully flat bed. The seat also has a built in massage function. The TV screen was 15 inches in size and operated from a remote in the seat. The service was excellent from two male crew members and the food and wine selection was of a high standard.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kin Lam Dickson Cheung","Australia","2015-05-28","CX101 25 May HKG-SYD Airbus 330 Seat 60C. 4 cabin crew members for the whole economy aisle working in pairs. Heavy rain rocky climb so service started later than usual. Crew members working in pairs efficient co- ordinated yet courteous. In the 2nd meal service passengers asleep were woken up gently so as to revert seat back for passengers behind them to eat. Only 5 toilets for the whole economy section. Food of course meagre it is economy class. Seat pitch acceptable. Enjoyable flight. All needs catered for. Due to it being an overnight flight did not try the IFE opted for some sleep instead. Noticed there was no overhead air flow outlet control cabin temperature acceptable.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Karl Parkes","Australia","2015-05-27","CX110 SYD to Hong Kong on way to Macau 17/5 and return CX 161 on 22/5. Great flight attentive cabin crew clean plane good food and beverage offerings. My first time with Cathay and an enjoyable experience. Lie back seats were interesting. My first experience. Only drawback supposed to leave HKG at gate 67 but changed to Gate 34 thats not a problem except that we were in the CP lounge and no one bothered to tell us. Fortunately one of us went outside to check and found the change. Apart from that oversight a good experience.","","","Business Class","","6.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Mingis","United Kingdom","2015-05-27","Two of us flew premium economy over a two month period from LHR-Hong Kong HK-Sydney Perth-Hong Kong and Hong Kong-London. Cathay are to be commended on allowing customers seat selection long before you fly at no cost (unlike BA). Staff make this airline - plenty of them attentive smiling and enjoying their job. Throughout the flights the staff are very responsive to any request from your seat for food or assistance. Dinners/lunches are excellent with perfect fish & steaks a great selection of wines/beers and an open galley with a full selection of snacks fruit and drinks. Breakfasts offer a good selection of fruit yoghurt roll and western/eastern options but the sausages are awful! Our last leg was delayed badly by horrendous weather in Hong Kong and although the crew made up for it once airborne it would really help passengers if clear concise information was given to the passengers waiting at the gate. This is a problem with all airlines - no information when things go wrong. IFE was very good premium economy seats are very comfortable and sleeping is easy. Toilet in premium economy is very helpful as is priority boarding ahead of economy. Finally the bag drop off in Hong Kong/Kowloon way ahead of your flight is incredibly convenient. Never lost a bag yet! Good luck Cathay Pacific.","","","Premium Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kay John","United Kingdom","2014-07-29","BA206 from Miami to LHR on upper deck dinner took over 3 hours to complete. 2 staff obviously not sufficient. Very old 747 TV screens going from colour to B&W frustrating as had more than enough time to watch a couple of movies while dinner was not served.","","","Business Class","","3.0","4.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Brenda Watkinson","Canada","2014-07-29","I have used BA over the past 20 years as I chose to move my airmiles to their plan regretted it ever since and will use them up as soon as possible. Even when flying on a paid flight I find the staff snooty they have a bad customer attitude. At the moment I am trying to check in on a flight only chosen because it was the best option for my multiple stops and the on line check in does not work. Told by staff member never mind just do it at the airport not much point in reporting it because they won't do anything for 24 hours. That is good customer service as you can only check in 24 hours before hand. I have had lost luggage twice on the same trip had my seat changed for no reason (someone else was able to use my original choice so not a seat problem) flights changed but was able to change them back to the original booking. I have travelled economy and premium economy and flown 10 hours with no inflight entertainment.","","","Economy","","4.0","2.0","1.0","3.0","4.0","","","5.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ian Teo","Philippines","2015-05-22","I took the Manila to Hong Kong route on 19 May 2015 and return leg on 21 May 2015. This flight is a 90 minute flight per leg. The first leg was delayed by 40 mins while the second leg was delayed by 3 hours. Service is normal. Overall I'd give it a fail for the kind of delay I faced.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Roseann Ewing","Australia","2015-05-20","Very disappointed. The food was terrible staff didn't remove trays. Toilet on one leg at the front of the cabin had to climb over the four front passengers to get to it. On the other leg toilet shared with economy. The only difference to economy is 8 seats across as opposed to 9 in economy. Not a match on Qantas and not worth the money. Would never fly Cathay Pacific again.","","","Premium Economy","","6.0","3.0","3.0","2.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","W Coenik","Australia","2015-05-20","Business class CX135 HK to Melbourne 13 May 2015. We were coming off a 6 hour stopover from London and having spent the time in their Wings lounge. Good amenities and a great shower. The food and drinks selection was great. Tried an Asian soup from the Noodle bar and was nice. Boarding was a breeze and once on board the pampering begun. We had seats 20 D & G in the centre in the smaller rear cabin. Quiet and no through traffic. The service was excellent and the food and wine selection was just as good. Only a 9 hour flight so a quick movie and a few hours of sleep and its another excellent breakfast. One small issue was the head female attendant was very heavy handed on the perfume and I think that in a confined space like a plane very little or no perfume should be worn by staff or passengers as it can really effect people around you. Overall very happy with Cathay Pacific product and would fly with them again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sander van Kan","Netherlands","2014-07-29","Flight BA935 DUS-LHR on 31/5/2014 onboard G-EUPU (A319). Flight was on time and smooth. A drink was served together with a small sandwich. Crew was good and the seats were also fine for this short flight.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sander van Kan","Netherlands","2014-07-29","Flight BA283 LHR-LAX on 31/5/2014 onboard G-XLEE (A380). Flight was punctual and very smooth. A nice breakfast and dinner was served during this flight. We also received an ice cream which was very tasty. Crew was good and friendly. Only drawback are the very few drink rounds that were made during this 11 hour flight. We were seated on the upper deck on row 74. A very big advantage is that the seating is in a 2-4-2 configuration and the window seats have a very nice 'bin' were you can put all your stuff.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Prasad Chalikonda","United States","2014-07-29","Round-trip with family from JFK to HYD via LHR. Onward flight was delayed at JFK by 2 hrs. Was stressful with 10 month old and a 4 yr old. Inflight service was good. Transit at LHR was a nightmare! Mile long walk after alighting to central point in Terminal 5. No gate information anywhere. Had to check-in again they had to scan each and every food item for the baby! Though departing flight was from same Terminal 5 had to now walk 30-40 yards go down a level walk again to train get off second stop go up escalator again and walk another 50 yards to last gate - C63. Now here the gate agent wouldn't let our carry on through. Said it was too big. So had to remove all baby food and items for the kids and carry them in our hands inside the plane and check the carry-on. Return flight again was delayed. Had checked in at 3.30am for 6.40am flight but flight took off at 9.15am. Transit at LHR was thankfully better this time. But the aircraft to JFK was an old 747 - falling apart. No bulkhead this time as original flight was late and they had to accommodate us on another full flight. Old seats kept reclining on its own. A/C was blowing hot and cold until takeoff. Had asked staff to serve meals first to the 4 yr old - no luck. Never going to fly British again or pass through LHR again!","","","Economy","","2.0","2.0","3.0","2.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kin Lam Cheung","Australia","2015-05-20","Flew CX110 SYD-HKG 11 May then KA896 HKG-PVG. Only 40 minutes in transfer between flights. I thought I would miss the connection. On disembarking a sign with the words ""Passenger to Shanghai"" written with a ground staff grouping all Shanghai bound passengers about 5 of us through security express lane then to boarding lounge. This is where CX/KA shine. Had it not been for their expedient service passengers would not have made such a tight connection within 30 minutes since the arrival flight was 10 minutes late. When arrived at the boarding lounge passengers were lining up for boarding. We could just make it. I wonder if Qantas would do the same. In terms of in flight services very friendly. When asked for an extra drink the attendant would come back with one remembering my seat no. Seat pitch acceptable IFE with much to choose from. It is $ well spent and makes one enjoy being their passenger. I felt being looked after well.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Sorour","Macau","2015-05-20","Have used this airline fairly extensively as I live in China but my family are in the UK. Found the experience in Business Class somewhat lacking so switched to another airline for a couple of years before trying Cathay again for convenience. Two Hong Kong - Manchester return flights over a three month period left a very bitter taste. Only allowed a very frugal 30kg of luggage in Business Class the Wing Lounge at HK is dirty with worn out furniture tasteless inadequate food on offer that is infrequently replenished managed by sour faced staff. Only Western type meal on board in Business Class was a very small pizza not what I would call an evening meal and insufficient hot breakfast so I went without. On a return flight Business Lounge at Manchester little more than a pokey airless hole with very little on offer. Small baby in Business that proceeded to scream for around 11 hours of the flight and whilst as a mother I am sympathetic to this I haven't paid a small fortune to listen to this in Business Class. Cathay are one of the most expensive Business Class options yet offer sub-standard menus dismal Lounges inadequate baggage allowance and insufficient attention to Business Class travellers who pay for a service that is decidedly lacking!","","","Business Class","","1.0","3.0","2.0","1.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Ramakrishnan","India","2015-05-20","CX 631 30th April. Very ordinary service. I had high expectations but the airline failed to meet expectations. I had kids traveling and there was no boarding specific for kids. Even during the flight the service was poor for kids. They did not eat and the air hostess did not care. Never going to travel again.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Cutts Craig","United Kingdom","2014-07-29","LHR-BSL-LHR 22nd/23rd July BA748 and BA755 A319 each way bag drop at T5 seemed to take ages. Once through used the North lounge which was pretty full at this time of the day. Flight delayed a little and arrived about 15min late service on this 1hr 20min flight was fine for economy class a sandwich and drink supplied return bag drop in Basel quick used the Euro Lounge which was very nice. Return flight quick boarding very full a sandwich and drinks served and again service good for a short flight arrived T5 bit late but bags recovered and out in 30 min.","","","Economy","","7.0","3.0","5.0","3.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Salisbury","United Kingdom","2014-07-29","We flew to Rome from Newcastle via Heathrow the ground staff service was excellent at Heathrow as we needed disability assistance the day before we were due to fly home I received a text at 17.30 to say our flight had been cancelled but could not contact customer services for over 14 hours we were told we had been booked on an earlier flight which meant taking a taxi to the airport losing the money we had already paid for our previous transfer and the disability assistance service we receive in Heathrow was awful. We were left for 1 hour for someone to take us from the plane and then at the next station there was no one to take us to our flight connection so I had to push wheelchair myself.","","","Economy","","1.0","3.0","3.0","2.0","2.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","W Coenik","Australia","2015-05-20","Business CX250 London to HK 11 May 2015. Check in at London a breeze. Off to the lounge and a 15 minute walk to the gate. Not complaining as about to sit for 13 hours. Once on board had seats 17K and 18K. The service was excellent and the meals and wine selection was also excellent. Nothing was too much trouble. The inflight entertainment was up to date with the latest movies. Once dinner was over and a few movies it was time to try out their beds. Would not say they are the most comfortable lay flat beds that I have tried but still comfortable enough to grab a few hours sleep. Next morning breakfast was another excellent affair. We were transiting through HK so no baggage to pick up so off to the Wings Club for 6 hours. Overall very happy with the CX experience.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Kiran","India","2015-05-18","Travelled BOM-HKG-PVG and return last week and had a good experience. Food was good and so was the inflight entertainment. Their sister company Dragonair which operated the HKG to PVG leg of the journey was also good especially compared to other Chinese airlines such as China Eastern/Air China which I had used in the past. PVG airport is notorious for flight delays - I happened to reach the airport about 2.5 hours before my scheduled departure. My flight was supposedly going to be delayed & the check in lady offered me an earlier flight if I was ok. I did so gladly and I think that it saved me from missing the connection from HKG. 5 stars to that.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Shirley McFarlane","United Kingdom","2015-05-16","I travelled business class LHR-HKG-SYD on 29/4/15 and returned SYD-HKG-MAN on 11/5/15. Fantastic lie flat bed onboard the 777-300ER and indeed the A330 sector I was on from SYD up to HKG. Cabin crew were efficient and helpful at all times. Food and service were excellent.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sander van Kan","Netherlands","2014-07-29","Flight BA944 LHR-DUS on 9/6/2014 onboard G-EUPH (A319). Flight was 15 minutes late on landing but was good. . A drink was served together with some salt snacks. Crew was good and the seats were also fine for this short flight.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sander van Kan","Netherlands","2014-07-29","Flight BA274 LAS-LHR on 8/6/2014 onboard G-CIVB (B747). Flight was on time and smooth. Catering was very average and small portions. Quality was much less then BA standard. Crew was good but we didn't see them for a very long time during this flight. Only 2 drink rounds were made during this 9.5 hour flight everyone knows that is not enough. Seats were good with just enough legroom.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","E McKerrell","United States","2014-07-27","Flew on a 777-200 from London Heathrow to San Diego worst flight I have taken on British Airways. Being a rather tall person 6'7"" and travelling in economy the person in front of me could not recline his seat due to my legs blocking his recline he complained to the cabin personnel that he could not recline and I was asked to remove my knees so he could recline stating to cabin crew that I would not have a comfortable journey they did not seem to care. When the food was served I could not even put my tray table down so the cabin crew would not serve me a meal stating that the tray must be in the down position to eat a meal. So to tell you the truth I spent the best part of 7 hours of a 11 hour flight in the toilet at least in there I could stretch out my legs. Wrote a letter to British Airways to inform them of my flight haven't heard anything back from them. Just shows you they really care about their passengers.","","","Economy","","3.0","1.0","1.0","1.0","2.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","K Ellis","Australia","2015-05-12","Flew premium economy from Melbourne to Hong Kong great seat right in the front of premium economy the seat was just right for my shorter stature. Service was good just right and the hostesses were lovely. No toilet in the premium cabin but did not worry me as a walk stretched the legs. Also flew Hong Kong to Paris and everything was great again different plane which had toilet but I thought this cabin was a little more crowded it was a larger cabin. A few interesting people seated around us but the airline can not help that.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M O'Matic","Australia","2015-05-11","HKG-EWR on frequent flyer ticket. Cathay business layout good for solo travellers and a lie-flat seat I could sleep in. Entertainment was heavy on middle of the road stuff. Good amenity kit. Staff professional although not personal. The main criticism is food. The heating of all elements in a single serving dish is not up with best practice and the results on all meals was mediocre quality. Qantas wins on food hands down.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Benedicto","Canada","2015-05-11","Just completed an open jaw YVR-HKG-MNL-HKG-LAX combination of Economy and Business Class. I have become very familiar with Cathay's hard products already so I am more keen on the service aspect. Flying out of YVR on CX837 crew were primarily Vancouver-based. Service was top-notch as what one would expect from the World's Best Airline. It is true that the cabin crew were not so visible at the cabin after meal times but press the call button and crew very eager to help will be on your side in a few seconds. Nothing is too much trouble for them even given the most demanding set of passengers-just absolutely polished service. All this applies to all of the sectors I have flown. Only comment probably will be the food-the serving are soo small in Y thanks to the endless bags of chips nuts fruits and chocolate bars in the galley I was able to survive the 13-hour trek across the Pacific Ocean. Overall Cathay is Cathay - the World's best and they continue to deliver these kinds of products and services other airlines can't match.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","T Patrick","Hong Kong","2014-07-27","Domestic Edinburgh-Gatwick. Late by 40 mins but that's not unusual. Flight itself lovely clean quiet made up some time. Crew smart and friendly. Only down side was coming off a bridge to a closed gate to then being herded onto a packed bus. Bags came fairly quickly sometimes at LGW it can be a while!","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2014-07-27","LHR-BSL-LHR A319's each way check/bag drop atT5 took ages around 40 min. Once checked in lounge and boarding good seat 15c enough time for a coffee and sandwich arrived a little late due to weather. Return similar flight experience same food very full flight bag drop at BSL very quick and very nice lounge. Departed a little late and arrived 20 min late otherwise good experience nice crew in both directions.","","","Economy","","6.0","4.0","5.0","3.0","1.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Mcluckie","Australia","2015-05-10","Brisbane to Shanghai via Hong Kong. Could not fault the service and comfort on this trip. Have travelled before with this airline and have never had any problems.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Carol Weingart","United States","2015-05-10","From Chicago to Hong Kong - the airlines bumped me to Business Class which was great. Hong Kong to Perth sat in purchased premium economy awful! Service was worse than any economy flight I've flown! Meat was so tough I had to shred it and attendants never came by to provide drinks during meal so I had the half cup of warm water! They served 1/2 cup of coffee well after the meal and never returned to offer more cups were still at my seat when the next meal was served! The flight was not full so economy passengers were stretched out to sleep by putting up arm rests which cannot be done in premium economy due to trays being stored in the arm rests. Seats are difficult to push back for anyone not weighing much such as me! So either pay for business class or settle for economy! Staff never strolled through cabin to see if anyone needed anything.","","","Premium Economy","","3.0","2.0","1.0","1.0","5.0","","","1.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Steven Cao","China","2015-05-08","Hong Kong-Rome 2 weeks ago then Zurich-Hong Kong yesterday both on brand new B77W and delayed 1hr each. I fly with CX quite often for long-haul journey only because 1-good safety record 2-low or reasonable fare. Fully understand that I shouldn't expect anything good for other service since it's economy class that's why I bring my own food every time (CX is cutting cost so hard to reduce the food quality and quantity) seat is uncomfortable and no service from cabin crew except the dinner/light breakfast time. AVOD is very good.","","","Economy","","8.0","3.0","3.0","2.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Alderson","United Kingdom","2014-07-25","DME-LHR. B747-400. Used Avios to sample the 'new' First. The check-in area at DME was very congested but I did not have to queue. The lounge had plenty of not very comfortable seats and limited food and beverages. The gate area was more like a holding pen and was much too small for a 747 load. First and Club ended up boarding through a different gate number. Once on board I was shown to my seat and given an explanation about the seat functions. Service from the mature crew was excellent (there were only one other passenger in First). The food was OK but not particularly exciting. The main disappointment was the seat and amount of personal space with only enough room for shoes and a jacket in the wardrobe. Everything else had to go in the overhead locker. There seemed to be too many seats crammed into the cabin. I moved from 1K to 3K as this had a bit more space and privacy than the others. From my experience BA First should be called Club World Plus.","","","First Class","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Sueess","Switzerland","2014-07-22","We had a flight from LAX to ZHR via LHR. The leg from LAX to LHR was on a A380-800 (G-XLEA) was very good. Aircraft was clean and in perfect condition. We had bulkhead seats for whole family - perfect (be Aware: Bulkhead seats were very cold because of A/C). Flight was full and leaving on time and boarding was stress less. Entertainment was very good - Touchscreen is a little bit slow but selection is huge. Food and service very good - Beef was delicious. Staff very friendly and helpful with our kids. The leg from LHR to ZRH was on a regular A320 nothing special.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Anil Sinanan","United Kingdom","2014-07-22","14/7/14 Trinidad-St Lucia-LGW Club. On the way down from St Lucia BA has an inexplicable outdated crew change. They are the ones from the previous days flight having a two day holiday in St Lucia. Check in at POS is usually unprofessional trini-style. BA shares a lounge which has a colonial style dress code so I had to nip to the loo to change from my shorts to trousers left on time for the 45min trip to St Lucia where the bulk of holidaymakers board back to LGW. I was positive as I heard the new POS-St Lucia cabin crew ask each other if they wanted a beer! They then landed in St Lucia and were busy saying goodbye to each other and the incoming new crew but not saying goodbye to the departing POS-St Lucia passengers! St Lucia-LGW with new crew. Girl came around with newspapers and I said 'FT' please which she had in her hand but she had no clue what the FT was! Did not dare ask for top up to the one glass of bubbly as it is clear as soon as the various jobs are done by various designated crew that's it. New male wash bag is a laugh so I asked for the female wash bag which actually is slightly better. Flight got very cold and I asked for an extra blanket. Told politely but firmly 'sorry' yet there were loads in overhead lockers which I found later. The point about most BA flights these days is to expect nothing and when u get the odd staff member who actually does that extra to consider it as a bonus.","","","Business Class","","6.0","4.0","3.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howard","United Kingdom","2015-05-08","Cebu to HK (CX926) check in was fast and friendly clean newest aircraft seat comfortable no champagne food was exactly the same as economy class quite disappointed really. In my humble opinion it just not worth flying premium class for a two hour trip. HK to London (CX255) quite disappointed compare to my excellent flight to HK The seats was a little worn and hard the cabin had a lot of scruff marks one hot towel before dinner and one hot towel before breakfast dinner was good breakfast wasn't. Hardly saw any cabin crew between dinner and breakfast. I really do feel they need to make the premium class a little bit special small touches such as proper cups for tea or coffee proper glass and not plastic cup for drinks armchair style seats perhaps in leather would be nicer the TV was awkward to raise (seat 30G) dinner tray was a tad too small charging point for mobile phone was awkward. Flying again next month in business class.","","","Premium Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Wijesinghe","United States","2015-05-06","JFK-HKG-CMB-HKG-JFK B777-300ER and A330-300 JFK-HKG in First and the three other flight segments in Business Class. One World Mileage Redemption Award through AA. JFK check-in was excellent and CX uses the BA First Class Lounge that has room for improvement to be more like LHR T5. Boarding was not well organized but First Class on board was outstanding as always though the menu selections aren't quite as good as a few years ago. The wines and other beverage choices were excellent. Hong Kong's CX Wing First Class Lounge was excellent and their Cabanas are great for rest and showering/bathing. The non-stop flight from HKG to CMB had the new Business Class seats while the flight back from CMB to HKG had Regional Business Class seats due to a one hour stop in BKK therefore not considered long haul. The new Business Class seat (was also on the plane from HKG-JFK) is very well designed with much storage space though the cushion is not the softest and there is an awkward angled step in the foot well floor just in front of the footrest. Meal service was good and the staff was efficient while most were friendly and helpful. All the planes were clean and the toilets were maintained well throughout the flights. I used the UL Serendib Lounge in CMB due to my OW Emerald Tier status knowing that the Araliya Lounge used by most airlines is very average. Luggage transferred without any problems and was delivered promptly. JFK Immigration and Customs staff was efficient and polite. Will definitely use CX again as I have regularly since 2008.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sanjay Modak","United Arab Emirates","2015-05-04","CX731 HKG-DXB Business Class. I had booked a one way ticket in Premium Economy using the last of my Asiamiles which were expiring soon. I have been a CX Marco Polo club member since inception and flew business and first regularly when I was based in Hong Kong several years ago. But being based in Dubai for the past few years I had not flown CX in a long while. To my delight and surprise when I checked in at the airport in HKG the check-in agent gave me a business class boarding card. I was surprised because my ticket was not a full revenue ticket and had been purchased with miles. This is what sets CX apart from the rest. Unlike other airlines including one prominent one from SE Asia CX remembers your loyalty even from way back in the past and rewards passengers like myself. This has happened to me several times when I was based in HKG but to do this to a formerly loyal passenger on a non-revenue ticket simply took my breath away. Needless to say the service and food were flawless and I greatly enjoyed my trip. Thank you CX! I will always remember this.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Storey John","United Kingdom","2014-07-22","MAD to LCY Business. Great lounge at Madrid flight boarding very good food awful service poor arrival at LCY good however baggage awful all bags through but mine priority last off!","","","Business Class","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Storey John","United Kingdom","2014-07-22","Flew LCY to MAD in Business only 3 people in a cabin for 12 no welcome no pre take off drinks very poor service awful food warm drinks turbulence as we got in the air dealt with very well. Overall very poor service.","","","Business Class","","3.0","3.0","1.0","1.0","1.0","","","1.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Freyton","United Kingdom","2014-07-22","Got a wonderful cheap fare from London City to Florence £56 each way! London City a delight to travel through except when your flight is badly delayed which sadly ours was. No announcements made to tell anyone what was happening 2 hour delay shown on the departure board popped up at boarding time. Actually a BA fan but this was handled very badly. No information or assistance. Then when we boarded we were delayed by another hour thankfully once on board the cabin crew and pilots were great at communicating and almost made up for the bad handling by ground staff. Great hot breakfast and drinks served on board on the way out. The return flight was on time and again a lovely crew and a very acceptable snack and drink service. Excellent value compared to the ""low cost"" carriers no extra charges for bags etc allowed and free drinks if you wanted them. Apart from the delay outbound a wonderful trip. Would have been a 10/10 had we left on time.","","","Economy","","9.0","4.0","3.0","4.0","1.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","N Duncan","Australia","2015-05-04","Business Class Sydney-Hong Kong-Paris: Zurich-Hong Kong-Sydney. The overall experience was faultless. The seating arrangement was equal or better than other first class offerings we have experienced. It was 1-2-1 seating arrangement and my wife and I each chose a window seat as it offered maximum privacy. Every imaginable position was comfortable be it sitting sleeping or anywhere in between. Storage compartments for every feasible object positioned conveniently all around. Plenty of good lighting options for whatever you choose to do. Cabin crew service was attentive friendly and professional. Food and drinks all of a high standard with any little extra requirement taken care of if at all possible.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howard","United Kingdom","2015-05-02","20 April 2015 CX252 and 21st April CX921. LHR to HKG to Cebu. I had a good deal with my Premium Economy and Business class ticket however this was the best so far staff were exceptionally good this time making sure we were well supplied with drinks and snacks etc. The entertainment was excellent. Food is pretty good too. Business Class from HKG to Cebu is excellent as my many previous reviews.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Sueess","Switzerland","2014-07-22","We had a flight from ZRH to SFO via LHR. The leg from ZRH to LHR on a regular A320 nothing special. The leg from LHR to SFO was on a 747-400 (G-CIVY) was very good. Aircraft was clean and in a good condition. Entertainment was not perfect but sufficient. Food and service very good - Beef was delicious. Staff were very friendly and helpful with our Kids. Flight itself was very calm perfect flight for all of us.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Luis Starr","Saudi Arabia","2014-07-20","DOH-BAH-LHR-LAX flight started from Doha with a short hop to Bahrain to pick up more passengers. Check in was ok but was over baggage allowance by 1 kilo so made me pay. Flight departed on time with an older 777 with broken AC so everyone was roasting inside the plane not good in a very hot middle eastern summer told it would be better once airborne - had to endure twice due to stop over in Bahrain. Crew were fantastic though very welcoming the moment I stepped onboard compensated the lack of AC. Dinner was served and it was good nothing to write home about as was breakfast. IFE old with no AVOD capabilities so movies are on the loop and few channels with old movies. Arrived at LHR terminal 3 - nice very quite very early in the morning so few people and shops around. Flight to LAX again on an older 777 but new IFE with AVOD this time crew mixed bag male crew a bit rude. Food - lunch was ok like the dessert but small portions bring lots of food and 2 hours before arrival a sad sandwich and yoghurt was serve other carriers serve full meal as second meal or snack and around that time IFE crashed on half the plane nothing to do about it good thing it was almost arrival time pretty boring flight and full as well arrived on time and bags were out in 10 minutes that is if you can come out of immigration faster. It was an ok long flight very disappointing but it did get me where I wanted to be.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Tibble","United Kingdom","2014-07-17","10th July BA117 LHR-JFK. Well I have not flown with BA for a number of years as they are not my favourite airline from past experience. We were travelling with hand luggage so should be easy. Decided to not pre purchase seats but go for online check in and seat selection. All very easy and got good seats on 777-300 should have been 747 but obviously had an aircraft change. So we arrive at airport and go to security and scan our boarding cards get rejected you need to get your passport and visa validated from the BA desk before you can proceed. Would be good if this was shown on boarding pass. Boarding very good onto a new plane good seats good entertainment staff seemed interested and engaging. All the crew seemed very good. I walked off the aircraft with my view of BA restored would I fly again with them yes.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Truax","United States","2015-05-02","Having flown the very long haul JFK-HKG flight (15 hours) with the newer reclining seats and the older shell seats on short HKG-MNL flight (2 hours) the newer reclining seats are uncomfortable and have no privacy. The shell design seats were more comfortable between the two. The newer seat design reclines six inches right onto your knees if you are an average sized person. So much so I had to notify the flight attendant to instruct the person sitting in front of me not to recline fully because I literally could not move. This is inexcusable. The seat pad is so thin the underside of my legs began to ache in an hour with a genuinely painful posterior another hour later. There is little privacy with these seats because the seatback tops are small and have space gaps between them that put the AV screen in the next row in your line of sight. It is even worse when the person in front reclines. The miniature storage caddy below the AV screen is handy for storing glasses small documents etc though it protrudes a bit too much into the personal space in front of the seat. All-in-all these seats were poorly designed and tested and very uncomfortable for long haul flights. The recline needs to be reduced to 3 inches more and better padding is needed for the seat cushions and adjustments needs to be made to reduce the protrusion of the seatback in front of you into your personal space. The storage caddy sticks out too far the seatback pocket area as well. The rails that attach the seat to the plane on the floor are not positioned for seat comfort either. The fixed shell seats HKG-MNL were more comfortable because of the pseudo leather material covering them. Also the top of the seat was fuller giving one more privacy from the AV screens and passengers sitting in the next row. It seemed like they had an extra inch of pitch compared to the newer reclining seats but that may be just because of the limited simpler seatback design (no storage caddy). Food all the way through was average to below average. A fifteen hour flight ought to have three meals rather than the two they served. In the many hours in between meals there were few snacks and they disappeared quickly and were not replenished. The snacks were highly salty such as the heavily blanched peanuts. Several bags of them almost made you dehydrate. They did not taste right. I made the mistake of ordering a kosher meal on one segment and it was very bland and had stiff tasteless crackers. The one that had salmon had been pilfered so they returned it for a regular meal. The seatback AVOD needs to have more classic movie selections documentaries etc. It is also too difficult to navigate the AVOD screen and one often has to press the touch screen several times to get a button to take. Service on the flights was above average. The flight attendants and pilot crew were professional efficient and pleasant. While they were very busy the flight attendants were responsive as they could be in such a busy atmosphere. The gate agents were pleasant attentive to detail and efficient. All the CX we encountered were above average in their professionalism and service. If it were not for very uncomfortable seats and their lack of privacy and the below average food and inadequate snacks the service would lift the experience to 4 of 5 stars. CX needs to customer test the seats and food and improve them to be a four or five star experience.","","","Economy","","5.0","1.0","4.0","2.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Wang Stanley","Taiwan","2015-05-01","HKG-SIN on A330-300 CX735 business class. Food was okay limited choice there were only two mains to choose from. Not what I expected compared to what I had served on Singapore. Was given a plastic eyes mask cabin crew could be friendlier.","","","Business Class","","3.0","5.0","2.0","3.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jermaine Farodoye","United Kingdom","2015-04-28","London to HKG 10th April 2015 CX254 then HKG to Sydney 12th April CX161. Returned on 17th April 15 on CX110 and CX253 respectively. I enjoyed the attention from the airline crew both at check in and inflight the inflight service was great with a good choice of meals and drinks. The seating position was good the flat bed was ok may be not the best but good enough. You have loads of storage space and the headphones do work and are of premium standard.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Hannah Shad","Sweden","2014-07-17","Flew GOT-LHR-LAX and back on the new A380. Flight from GOT-LHR was alright even though the flatbread they served was inedible. Transferred through T5 quick and easy. Must say that Heathrow gets better and better for every time you visit! The long haul flight on BA's A380 was excellent. I was sat on the upper deck which is a huge privilege since the seats are 2-4-2 also I was sat in a window seat which made it all even better since they've installed lockers next to the seats where you can put your stuff. The staff was excellent (and also very good looking) and the food was better than I could've imagined for an economy route. The whole experience was overall better than I'd thought for a 500$ ticket and so far the best I've gone with when it comes to flights over the Atlantic.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Day","United Kingdom","2014-07-17","LGW-BGI-LGW Club World R/T. Old careworn B777-200. Airplane was not clean both sectors. Food outbound from Gatwick was almost inedible and unbelievably they also ran out of choices. Inbound airplane toilets reeked. At least food on return was slightly improved. Cabin Crew both sectors were simply going through the motions and were rushed / robotic. The Club World seats are narrow and uncomfortable. The inflight entertainment system was a bad joke. Screens poor and tiny selection of movies. BA's so called Business Class experience is woefully outdated and an extremely poor product when compared to other international carriers. I am amazed that British Airways standards are so low and they get away with it. This is mere A to B transport. What is missing from their Business Class is ""class"".","","","Business Class","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Godfrey","Australia","2015-04-27","Premium economy service downgraded. I have been a regular customer on Cathay Pacific's premium economy between Perth and Hong Kong and I have been very happy with the service until now. On my last flight Perth to Hong Kong instead of the usual hot or cold breakfast options we were given a box containing a pastry fruit salad in a tiny dish and a chocolate bar The same meal was served to economy passengers. when I asked the flight attendant where was the hot food I was informed that there had been a change to the service. Downgrade more like it. I asked for a glass of Champagne and that was served in a plastic cup. On the return sector Perth to Hong Kong we were given a hot lunch which was quite good and then around 9pm they came down with a box containing the worlds smallest chicken roll some fruit salad in a tiny plastic container and a chocolate bar. Cathay Pacific is a premium airline this food is not fit for economy let alone premium economy. They seem to have downgraded the service but not discounted the price of the ticket. I will be flying back to Hong Kong next week it will be interesting to see if they have lifted the standard of meals back to what it once was.","","","Premium Economy","","5.0","4.0","3.0","1.0","4.0","","","2.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","N Smith","United Kingdom","2015-04-27","MAN-BNE via Hong Kong 777 300ER on the first leg and A330 on the second leg. I've flown to Australia 3 times now my experience with Cathay was ok I'm 6""1 the seats were comfy the leg room was ok. I like the 3-3-3 config which makes a huge difference. Meals were nice IFE was good. Snacks were just crisps nuts and apples. I would fly Cathay again if the price was right.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Henning Hietaniemi","Finland","2015-04-24","My wife and I flew from Helsinki via Frankfurt and Hong Kong to Ho-Chi Minh City in Vietnam. Flight from HEL to FRA was operated by Finnair and was comfortable as always although the menu prices (especially for drinks) are completely ridiculous. The long legs FRA-HKG-HMC (and back) were operated by Cathay and I must say that I really enjoyed flying with them. The service was excellent and food was really good (comparable to Emirates). IFE was excellent with a pretty wide choice of movies which partly were at that time still showing in the cinemas in Finland. Best part of the flight was the seat. I'm approx. 1.90m tall so I appreciate the room that Cathay is giving the passengers even in Economy. Additionally seats were very comfortable and wide so I could get a good sleep on the long-haul flights. We ran into some pretty heavy turbulence somewhere over the Himalayas and the captain was constantly making announcements as to what was happening. After it was getting too tough they decided to change the route which eventually resulted in a slightly delayed arrival in HKG but a much more relaxed flight. I'm already looking forward to flying Cathay again this year and can highly recommend the airline.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Norman","United Kingdom","2014-07-15","Flew LHR to Mumbai return with my husband - very disappointing. The Galleries lounge at Terminal 5 was overcrowded noisy and had the feel of a cafeteria not the tranquil haven suggested by BA. The food was below average. Unable to avail ourselves of the spa' facilities as they were fully booked. Not enough toilets for the number of people in the lounge and my husband had to queue! We had to pay extra to guarantee 2 seats together to the tune of £240. When we boarded the aircraft (Boeing 747-400) the cabin crew appeared rushed and flustered they were not forthcoming with drinks or refreshments or particularly welcoming. The 'yin and yang' seat configuration didn't work out well for us as we continually had to lean forward to talk to each other. The seat comfort was okay but quite narrow. My IFE did not work on the return flight. The in-flight food was above average but not outstanding. Check-in at Mumbai for the return flight was very slow. We were kept waiting for at least 40 minutes with no apology for the delay. The business class lounge at Mumbai is appalling cannot be described as business class at all. No facilities the food very poor both in quality and selection and had clearly been hanging around for some time. The whole experience of BA's Club World was seriously underwhelming and we will not fly with them again.","","","Business Class","","3.0","2.0","2.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Payne Rob","United Kingdom","2014-07-15","LHR-CPH-LHR. Business class on the way out and economy on the return trip. Flight on time on both trips staff as usual excellent both within the airport and on the planes. No inflight entertainment at all both operated by A320's whose seats were looking just a little tired. The biggest gripe I have is the food on the business flight we had some sandwiches which were bordering on being stale and on the return trip was a cold chicken wrap which was very short on imagination. Quite disappointed that the food appears to have gone downhill badly since our last flights. Come on BA these are the sorts of things which gave you a clear lead over most of your rivals.","","","Business Class","","6.0","3.0","5.0","2.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Leston","United Kingdom","2014-07-15","LHR-FRA-LHR in spotlessly clean airbuses both looked brand new (although they weren't). Crews were immensely friendly and helpful with a smile for everybody. Slight delay on the return leg but kept well informed. Only minus point is the remote stands at FRA that slow boarding and disembarkation to a snails pace.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Wang","Australia","2015-04-23","Hong Kong - Sydney (CX139 - Boeing 777-300ER 3 Class). An overall excellent flight with an excellent selection of movies music and games on the seatback IFE. Food was excellent and was presented in a way that make it look like something that is edible. Cathay has never fails to deliver the service needed for a five star airline. The seats were comfortable enough allowing me to catch up on my sleep. However this time around the cabin crew seemed annoyed but did the best to hide it. It was noticeable that the FA's were tired and wished to go to sleep at anytime. But they did their best to hide it which is commendable.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Hung Mung","United Kingdom","2015-04-23","CX252 12 March 2015 LHR-HKG. An excellent service in economy class. Personally being taller than average I miss the clam seat since if the person in front reclines the restriction in legroom is annoying. Unlike other airlines it is not leg breaking just annoying. Food and entertainment are excellent in flight snack selection is 1st class (noodle soup and fresh fruit) and staff are superb. A model for any other airline - don't fly everywhere but make sure the service you supply where you do fly is tip-top regardless of class. Even better - the entertainment system takes standard headphone jack so you can bring your own. Its a long old flight but Cathay make me wish it lasted another two or three hours.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Thompson","South Africa","2014-07-15","Flew JNB-LHR return. Only considered BA because they fly the A380 on the route which is undoubtedly the best aircraft to fly on. Only hit minor turbulence in both directions so one can easily get some rest. BA have undoubtedly upped their game in premium economy - the 744 equivalent was about the worst in the sky. The A380 is a considerable improvement. Only gripe is that on premium economy you get no special boarding benefits so by the time I got on the plane the cabin was already full - can only assume the others all had the relevant frequent flyer privilege. Anyway the food was superb with proper crockery and cutlery attentive service and superb entertainment. But I really only recommend flying the A380 if you are unlucky to find yourself on the old 744's expect the opposite - a cramped cabin with mediocre seats and regular economy class service.","","","Premium Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Senden Roswitha","United Kingdom","2014-07-15","Very disappointed with my flight back from Munich although it's only 2 hours all that was offered was a small basket consisting of a packet of nuts or shortbread. The flight over to Munich was considerably better being offered chicken curry wrap etc. We were told when booking this return in Munich that there was only one seat left however once in the aircraft there were still seats left including one next to me! However it's really the snack offered that's my main ""bone of contention"" as we chose British Airway in preference to the cheap budget airlines but we now find there's little difference in the on flight catering.","","","Economy","","6.0","3.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jackie Craig","Italy","2014-07-15","I flew with British Airways with my mother from Paphos to Manchester. She had a fit to fly certificate that stated that she needed room to turn as she had recently broken her hip. I was told at the airport that there were no seats at the front available so she had to go into the second row and had to shuffle in sideways which was very painful and distressing for her. Then the 3 seats in front of her where she could have had room to turn were occupied by 3 able-bodied men! I think this is total disregard for passenger welfare. I will never fly with BA again.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tarmidzi Jamson","Singapore","2015-04-19","CX736 and CX715 from SIN to HKG. I have to say I've been on a few flights in the past year and in my opinion Cathay Pacific is comparable to a low cost carrier. I've been on All Nippon Airways and Korean Air and I expected that Cathay Pacific would do much better since it's been regarded as the best airline in the world so of course I would have high expectations. But no and here's why: 1) I did not feel welcome from the moment I checked in up to the point I exited the aircraft the atmosphere was ""cold"" to say the least. Half of the cabin crew were robotic and the service felt really off to me. 2) Food there was no problem with the dinner they served but what annoyed me was the fact that their cutlery was made of plastic. I hate eating with plastic forks and spoons and I was appalled that a five star airline would have the audacity to use plastic tools for people to eat with. 3) In- flight entertainment not up to standard; the content was fine but the equipment was not. It is exactly the type that Jetstar uses and I hate the fact that there were no buttons and that everything was touchscreen. My complaints may seem petty to some individuals but I strongly believe that these three components are some of the basic foundation that defines an airline.","","","Economy","","5.0","4.0","2.0","2.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Cristoffer Cedergren","Sweden","2015-04-14","I went with Cathay on a Regional flight from Singapore to Bangkok with their A330. It was an excellent flight. Service was very good food was tasty and drinks felt carefully selected. Screens were good and I could charge my phone by using the USB-contact. Only negative: there was not able to watch films during this short flight.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Lindkvist Chan","Sweden","2015-04-14","Ho Chi Minh City to Hong Kong with Economy class. Beside getting the excellent service from ground staff and flight attendants the rest of my experience was no good. Flight was delayed for almost three hours from HCMC-HK then delayed for 1.5 hours from HK-HCMC. Selection of beverages was minimal alcohol was not offered unless you asked for it and the inflight food was awful. I do not think I will fly with this airline again.","","","Economy","","1.0","2.0","5.0","1.0","1.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Harris Lisa","United Kingdom","2014-07-13","Just taken a BA flight LHR-JFK rtn. Outstanding service staff went above and beyond to make us comfortable. The cabin director found out it was my Dad's 60th birthday and gave him a bottle of champagne to take away. Very friendly and nothing too much trouble. We flew on older 747 and newer 777 with latest interior - both very comfortable plenty of leg room and entertainment great. Screen on older aircraft a little small but much better on newer. Food was the best I had on any airline. Restaurant quality without a doubt.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J O'Reilly","Ireland","2014-07-12","Paris - London - Nassau. All flights on time. Flight from Paris to London on A319 was a short trip and comfortable. The 2nd flight from London to Nassau on an old 767. Food was good and tasty with plenty of drinks on offer. Flight was not too crowded so plenty of room for people to spread about the cabin. Only issue with the flight was the AVOD which was very old so picture was not so clear and sound terrible. Other than that a good experience.","","","Economy","","7.0","3.0","3.0","4.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Thompson Alan","United Kingdom","2014-07-12","London Gatwick to Bari. Bag drop very slow and couldn't print luggage tag. Plane an old 737 but very well preserved clean and very tidy. Cabin crew very nice. As always the pilot explained the real reason for the one hour delay. Why do ground crew always say 'due to late arrival of incoming aircraft'? Sandwich lunch very nice and good drink selection. Once onboard a very good experience.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","N Gurciullo","Australia","2015-04-12","Melbourne - Shanghai via HK and return same route. Had very high expectations of this airline and class judging by the reviews here. For the most part I would have to agree. Cathay Pacific are very good airline and the business class experience is quite fine. Check in smooth and quick virtually no waiting at all and same for express card at immigration. At lounge in Melbourne we were greeted and shown the lounge and told we'd be advised when the flight was ready for boarding. Pretty good selection of reading material strong Wi-Fi and food selection both western and eastern all up a positive experience. HK lounges similar set up and look but bigger and more choices etc. On board was similarly great. Huge amount of room in overhead locker as in business you are not sharing. My jacket was taken off me without asking and stored for the flight. Offered a selection of drinks before flight and shortly after take-off personally welcomed on board. A Nice touch. Lovely hot towels before eating and after eating always a plus. The seat is exactly as you imagine. Large comfortable with plenty of room. Try as I might you just can't touch the next seat ahead of you. Controls simple and easy to use. The screen and entertainment system pretty good but I'd have to say Emirates is better for variety and information. Dinner was served pretty quickly as this was an after midnight departure. Fresh white linen is placed on tray table and simple design of unfussy crockery and cutlery. Lots of attention given with plenty of staff for the cabin always not far away should need them. On the food front I'd say it was tasty and plentiful but not exactly what I'd call luxurious but definitely a step up from economy as it should be. Breakfast approaching HK was better. Fresh juice and smoothies both cold and hot food to eat and a selection of three choices are offered. In terms of the fully reclined bed I couldn't fault the bed itself. I was surprised how far it kept going back. In fact I actually brought up slightly to give my body some support as fully flat felt a little like laying on the floor. I'd also say the cavity where you place your feet is far too hot. Both my partner and I felt a bit like our legs were on fire. That combined with the warmth of the duvet provided made it too warm. This should be addressed somehow. Disembarking is a quick and part of the advantage of flying in this class. Overall it's a very comfortable and spacious flying experience. This seat is used as a first class product by Dragon Air the sister airline and in fact the feel and cabin does feel very first class if a little spartan and pared back. Overall I'd recommend the crew airline and experience. Food cabin temperature aside it's well worth flying business class particularly if you can take advantage of the seat / bed.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","N Ronald","Hong Kong","2015-04-12","Flight 500 / Japan Airlines Flight 7048. HKG-NRT B777-300. Be aware that: Seats 46AK and 49AK are window seats without windows on Cathay's Boeing 777-300. Hard shells weren't too bad afterall on a short haul 4 hour flight. Although seats don't recline and the person at the front won't lean back and occupy your limited space hard shells are not comfortable when compared to other ordinary seats and I don't feel relaxed. On the other hand seat legroom was acceptable but not satisfactory enough. Seat width was good. The entertainment system or AVOD has limited choice and the screen wasn't sensitive enough. The AC power socket provided was not working at my seat. For the food it was Fish w/ Rice or Chicken w/ Pasta both with salad bread a drink and Haagen Dazs as dessert. The crew were friendly and willing to help. In general the flight was on time and was earlier than expected. Everything was OK and above average and were up to standards as a 5-star airline. However there is still room for improvement. CX is reliable and I will travel with CX again.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","KY Wong","Canada","2015-04-12","I have travelled on CX flights every year since 2004 and I am a Marco Polo member but I do not find any difference in the staff service. When I asked for a comment form the flight managers kept asking to find out what comments I would be writing. Though I had asked for a change of seats on 2 of my flights because there were empty seats. I was told to wait until the door was closed. I waited but the seats were taken by other passengers before the airplane's door was closed though I asked before them. When I was upgraded to business class the hostess chose to give me the noodles burnt and oily dumplings for breakfast. When I asked for a noodle snack (in premium economy) the hostess refused to serve me claiming that breakfast would be served in an hour (actually 1.5 hours later). The staff did not ask what drinks I would like and they just served whatever they liked.","","","Economy","","2.0","4.0","2.0","3.0","4.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2014-07-08","BA026 7th July Seat 66B. Arrived HK off a connecting CX flight was able to use the QF lounge close to the gate at HKIA boarding very quick and was upgraded to WT+ at the gate which was welcome after travelling from London to Malaysia and back over 3 days. I like the A380 very quiet seats are very comfortable in WT+ this being my 5th Trip on BA's 380 departed on time IFE was good however crew and food not the best on this flight I used TG between London BKK and KUL 2 days earlier in economy and the food and crew were fantastic will continue using BA for now but tempted maybe use the Star Alliance again in future.","","","Premium Economy","","8.0","5.0","2.0","3.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Scott Alan","Australia","2014-07-08","Went from Sydney to Singapore to London to Lisbon a long flight over 27 hours including 2 hours each at Sing and London. Have flown with the Asian carriers that were very good but flew BA this time as best value for Lisbon. I was not expecting great service but was pleasantly surprised the planes were good with good entertainment and food was good. The staff were also pleasant and professional. Only criticism was on all legs including return they did not ask people in front to raise seats when they served meals I asked in 2 cases and they asked person in front to raise seats but I saw many that did not ask and they did not get people to raise them. All other Asian airlines come along and say when they are serving meals to raise seats.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","LeFaucheur Alan","Hong Kong","2015-04-08","Sydney to Hong Kong. Regular CX passenger. Chaotic boarding which is unusual. Bus class cabin as good as ever and the new amenity kit is a vast improvement. Lovely staff although the cabin service director oddly absent Will always recommend Cathay for the consistent good crews and great hard product. Only the food is terrible and sadly that is consistent. No salt and pepper shakers in bus class is just dumb and the plastic packets you get if you ask for are too coarse and would embarrass Economy class.","","","Business Class","","7.0","5.0","4.0","1.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Patrick","Hong Kong","2015-04-04","HKG to Newark premium economy cabin showed as full was actually quiet. Really all you get is a better seat and more space. Bathroom is actually quite a way back in economy. Good food excellent CX service as usual they were very present during long flight making lots of runs. Very helpful with the ancient Americans who seemed to have a wide range of special needs and requests. The front section of economy is not really that different to premium. On time pilot updated regularly and all in all much better than other option United. Lounge in HK fantastic but really too busy as many members get there very early to spend 4 hours or so there.","","","Premium Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Huang","Australia","2015-04-01","BNE-TPE return (via Hong Kong) in Economy. I feel like CX has improved its service as we received average to above average service on all flights (whereas previously service was just poor). In particular cabin crew between HKG and TPE were excellent. Connections in Hong Kong were seamless and easy with CX carrying everything off with professionalism. IFE options are varied and entertaining and the dining options seem to have improved with 3 choices for the main meal and also Haagen Dazs ice cream served for dessert. Flights all reasonably on time.","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Livingston Alan","United Kingdom","2014-07-08","I flew Glasgow-Gatwick-Vegas-Gatwick-Glasgow. I have flown this way before as I get to put my baggage on at Glasgow and forget about it. Glasgow-Gatwick no real comment other than cabin crew don't do much more than the minimum. Flew Premium Economy on a 777-200 flight was full. Premium cabin is cramped and a fair distance away from the Toilets as you are not allowed to use the toilets at the front again cabin crew do no more than the minimum food just about acceptable. Return flight of the same standard they kept trying to say I was booked back to Edinburgh took them an age to sort this out breakfast is a bit of a joke have found when flying BA that its best to carry snacks as they don't over feed you. Of course when I got back to Gatwick I ran into the French ATC control strike no announcement made. After having to hang around Gatwick all day I finally got a flight to Glasgow at 8pm at least my luggage arrived well done to BA there. When I made a comment to BA customer service I was told by them that my flight(s) had been cancelled due to Aircraft unserviceability when I queried this the respondent confirmed that aircraft u/s could offer no explanation as to why I was told different. I would like to complement BA but Virgin totally beat them hands down.","","","Premium Economy","","5.0","2.0","2.0","2.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Kay","United Kingdom","2014-07-08","Bridgetown to London Gatwick on Avios companion ticket. Fantastic cabin crew - friendly yet professional - good and tasty choice of food and very nice selection of wines. After a few less than satisfactory BA experiences of late this one proved that they can deliver a top quality product.","","","First Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Chris Willwtt","United Kingdom","2014-07-08","LHR-YVR-LHR. Flew in in First on very shabby 744 which was nothing like First was displayed on the BBC documentary about BA. Squeezing so many passengers into the nose of a 744 is a joke. The staff both ways were excellent and attended to the half empty cabins with great attention to detail. OB were the old contract crew and IB was a standby mixed fleet crew not normal on this route. Food from LHR was palatable and from YVR was awful. On the return leg the IFE was faulty. The fast track OB was a free for all as we were bus fed to the aircraft on return how it should be. I feel the BBC has hurt BA with First passengers having their expectations raised to abnormal levels only to be let down by an average product on very tired equipment not as shown on TV. We were generally happy due to the fact that I used Avios and an AMEX voucher for the flight if we would have paid for the flights then it would have been disappointing and would have chosen Air Canada. BA really do need to sort out their dated equipment sooner rather than later before more premium clients opt for other carriers especially on the middle eastern and far eastern routes. We will continue to use BA due to the Avios rewards which demands loyalty for financial reasons I could not recommend for passengers having to pay for either CW or First.","","","First Class","","8.0","5.0","5.0","1.0","1.0","","","5.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Roger Stone","Australia","2015-04-01","BNE-HKG-BNE in Premium Economy (and then to Hanoi on Hong Kong Airlines for a change). Cathay Premium Economy never seems to vary: good food good service passable wine (albeit in a plastic cup) and quite good seating. A negative is that the Cathay Pacific web-site often shows premium economy as being already completely full when looking at potential flights and selecting seats when in fact it isn't full at all. I wonder how many customers Cathay are losing because of this. They've lost me this time because of this odd problem and I will head to Hong Kong and back on Qantas next time. Otherwise a good reliable airline overall.","","","Premium Economy","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Brennan Michael","Australia","2015-03-26","We flew LHR-HKG and HGK-SYD 11/12 January 2015. We were previously booked on Malaysian Airlines and took the option from Flight Centre to change after their misfortunes during 2014. Wish we had stayed with Malaysian. Found Cathay Pacific in-flight service and overall comfort to be far inferior to our previous international flights with both Singapore Airlines and Thai Airways. In addition we booked and paid for extra leg-room on the legs to/from Australia. When checking-in at LHR I noticed that we had not been allocated these seats and to make matters worse my wife and I were allocated different rows. Upon questioning this I was told that HKG was not open at that time so take it up with them when we arrive. The flight was delayed and upon arrival in HKG we were quickly and rudely ushered to our awaiting flight to SYD. The Cathay staff at the Gate would not assist even though they admitted a mistake had been made and other people were now in the seats we paid for but they would not move them. We therefore spent the flight crammed into the middle of the middle rows in seats several rows apart. Never again will we fly with Cathay Pacific and very little positive to say based on our experiences.","","","Economy","","2.0","2.0","2.0","3.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Patrick","Hong Kong","2015-03-26","HKG to BKK economy good seat at front of cabin TV AVOD old and a bit limited but fine for a short flight. Great service on both flights. Food and drinks fast wine and coffee plentiful. Crew always reply with a smile and a good attitude. I had more legroom than the premium crowd in front of me. Lounge in BKK - considering the high number of flights the lounge is really basic. The priority pass one is much better small crowded limited food and drinks. They also allow other airlines like Sri Lankan to use it too. They really need a decent lounge there to cope with the many flights to HK.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alyssa Ablitt","Australia","2014-07-06","Travelled with my husband sister and brother inlaw to Rome via Heathrow. Yep long flight so everyone kept reminding me when I told them where we were from. Decided to upgrade to Premium Economy and thanks to our travel agent got a good deal. Several years ago I was put off from flying British Airways so thought I'd give them another go. Wasn't disappointed all flights were good considering we flew straight through to Rome I felt pretty good at the end of 30 hours in the air. The Premium Eco seats had plenty of leg room on all flights 2 bags per person even the flight from Barcelona to Gatwick which we were very grateful for. Can't say the food was anything to rave about. When the food you are eating has been on the plane as long as you have it really can't be good. Overall the flights were really good on time easy pickup of bags etc. the only disappointment is having to pay for the allocation of our seats. Apparently this is now common practice. Just be upfront about it that's all. will defiantly investigate BA again though.","","","Premium Economy","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Frewen-Lord","United Kingdom","2014-07-06","Flew YYZ to LHR on 1st July. Booked WT+ but was upgraded to Club World at the gate which went some way to compensate for the awful outgoing flight (see separate review). Fabulous flight very attentive flight attendants decent food (although the cannelloni was a bit dry) excellent wine Only slight negative was that the 777 is a noisy aircraft even sitting near the front. Overall this was BA at its best.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","B Wijesinghe","United States","2014-07-06","LHR-IAD BA 293 B772ER Club World. Checked-in fairly quickly at the T5 First Class counter due to Gold Tier status. Security speed average despite Fast Track. First Class Lounge food good and the business centre worked well. Boarding efficient in Fast Track. Left the C Terminal gate on time. Staff reasonably efficient and friendly throughout the flight. The latest Elemis wash bag is a bad joke! CW food is still quite disappointing and inconsistent with the pasta meal being quite dry. Wines and beverage choice good. The eight-year old CW seat is in desperate need of a competitive replacement. Eight across in CW is pathetic. The seamless seat cushion itself is very comfortable though the foot rest does not work well when combining the two to make a bed. If reduced to six across in CW there will be more room for the storage of small items needed during the flight and much more shoulder elbow and hip room. Thankfully I did not have to jump over anyone's feet from my window seat as the aisle seat was unoccupied. Baggage was awaiting my arrival after clearing immigration at IAD. Overall a reasonably pleasant flight but it is sad to see how the BA CW product has declined so much over the past 15 years. I am a very loyal BA customer and plan to remain so for now.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Paterson","United States","2015-03-25","JFK-HKG-SIN return. Transpacific legs in F on the 773ER. Cathay continues to be the standard bearer for international first class travel maybe SQ the only other true contender. FAs are excellent food and drink are superb AVOD is well-stocked and diverse. Hard product is excellent from mattress pad to duvet to pillow. Slept a solid 8 hours uninterrupted on each flight. Lounges at HKG are well above average but you need to know which to visit as there are many. The Wing and The Bridge are standouts for F and J travel respectively. For flights to SIN and back 777 and A330 planes in regional 3-class configuration without F were used. J class on these flights featured the older recliner product but this was comfortable enough for the roughly 3 hour flight. Food and drink were decent far better than what's found in J on other airlines. Only place CX needs to improve is on the boarding process. Is often chaotic and poorly managed. If they can get that in order they would be the best airline in the world in my opinion.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Lisa Norton","Australia","2015-03-23","I flew from SYD to LHR in Premium Economy. I was very disappointed. I paid the extra over economy for the extra legroom (tick) but also for the dedicated bathroom and premium service. On the SYD to HK leg we had to use the crowded economy toilets. The HKG to LHR we had a decimated bathroom - but lengthy queue as economy passengers were waking up and using it. This was not policed by the flight attendants. The food was also the same as economy with no top up of your wine during dinner. Overall not worth the extra. Cathay should travel on Qantas Premium Economy to see how it should operate. Never again.","","","Premium Economy","","4.0","5.0","3.0","3.0","5.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Pennicott","United Kingdom","2015-03-20","We flew LHR-HKG HKG-MNL and then back and on both journeys the flight was excellent. I have flown with many airlines in different classes including first and the service on this flight was by far the best I've experienced. The seats were comfortable and the entertainment was great. I can't wait to fly Cathay again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Feaver","New Zealand","2014-07-06","We paid top money for Club Europe and upon leaving the UK we thought it was well worth it as great helpful check in fast track immigration and lovely lounge. Once on plane saw a number of economy passengers throw their hand luggage up in the open lockers above the Club Europe passengers which we feel should be policed as the late arrivals of the Club Europe passengers had no room to put their hand luggage. Service and meals were average but really not worth the extra money especially once we got to Rome when all the Club Europe Passengers luggage was last off we waited close to 30 minutes. Hopefully British Airways will sort out the Rome baggage handlers. Flying them again next week we hope for a better experience.","","","Business Class","","5.0","2.0","3.0","3.0","3.0","","","1.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","O Reade","United Kingdom","2014-07-06","Montreal - LHR. I love BA but sometimes they have an off-day and this was one of them. Crew not ready when passengers boarding - some still eating their crew food. Pre-flight everything seemed rushed with no newspapers or amenity kits offered. Flight itself was fine and food very good. Landing at LHR we were parked remotely. My husband had requested assistance and we were told to wait until all the other passengers had disembarked (which took 20 minutes) only to have to join a bus with no help at all. Needless to say no one on hand inside T5 and only by flagging down a passing buggy did we manage to get to Border Control. Just not great.","","","Business Class","","4.0","4.0","2.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Frewen-Lord","United Kingdom","2014-07-06","Flew from LHR to YYZ on 23 June on new 787. Not impressed. Very bumpy taxiing. Smooth inflight but I couldn't really notice the extra cabin pressure or humidity that is supposed to be so wonderful. I was seated in a window seat. Flight completely spoilt by massive 130 kg passenger seated in middle seat - he could not fit between the armrests and needed help from both myself and passenger in aisle seat to even fasten his seatbelt. This is unacceptable especially since I paid £30 extra to choose my seat! Cabin crew friendly and efficient though why they didn't notice the situation with my huge fellow passenger and do something about it I don't know - safety issue if nothing else. Otherwise flight OK.","","","Economy","","2.0","1.0","4.0","3.0","5.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Al Prober","Australia","2015-03-18","After reading so many negative reviews was worried about this flight. Pleased to report that I completely disagree. Yes you could complain that the attendants aren't running around after you like they do in business but that's churlish. Food is great IFE excellent and seat reclines nicely enough to get a bit of sleep. Best of all even if the people in front recline they're not actually in your lap like some people here have said. I sat on the back row and would choose the same seats again. Flight was full both ways and at around $3.5k well worth the extra and I'd struggle to pay double that just to be able to lie down which is pretty much the only.","","","Premium Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Daniel Sharon","Italy","2015-03-17","CMB-BKK on CX700. I came with high expectations and fond memories of flights I took with Cathay Pacific around 5 years ago but was in for a shock. Seated on seat 59C (exit aisle) the seat when reclined designed in such a way that it pushes your head down. The 'Asian vegetarian meal' was some stale disgusting tasting bread with some cheap margarine one piece of lettuce and a tiny piece of boiled zucchini. Tea was super strong and a sickly sweet Thai made apple concentrate juice was given. Worst of all the water was like nothing I ever experienced anywhere let alone on an airline. It smelt like highly chlorinated swimming pool water and I flushed it down the toilet. Cabin crew were efficient in a typically Chinese way but completely under motivated. They looked exhausted from what I suspect is a heavy load of flights. No immigration cards were given the inflight magazine is a joke and the plane heating system seemed noisier than usual (though I may be biased due to the overall experience). A world class airline? I don't think so!","","","Economy","","5.0","3.0","4.0","1.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Chris Key","United Kingdom","2015-03-17","Flew Cathay business class A330 from ICN to HKG return. Very good cordial service and knew my name. Seat has lots of space. IFE is superb and food very good. HKG lounge was overcrowded but on a Friday night this is often the case. Seat has lots of room. A fantastic experience.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Kain","United Kingdom","2014-07-06","Flying from Aberdeen to Toronto via LHR. On board the new 787s on this route you can really notice the difference that they make over the 777. No drying of the eyes or popping of the ears thanks to the good air system. Although a little cramped in economy on the outbound journey I was able to secure a bulkhead seat on the overnight back. I would definitely recommend this as value for money over eco+. Just buy the economy ticket and pay to have a front row seat (there is more leg room and the same service from what I saw). The small commuter plane from ABZ to LHR and back was starting to feel pretty old and tired by comparison to the 787 however the cabin crew did a great job shoehorning in a full meal service in less than an hour.","","","Economy","","7.0","3.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Colin Pay","United Kingdom","2014-07-06","LGW-JER return. Out on B737 back on A319 both flights almost full.80 minute delay leaving Gatwick due to French ATC strike not airlines fault. Going out no problems hand baggage only checked in online. Return a different matter unable to check in online and no self service machines at Jersey Flybe have at least six. Check in opened over half an hour after stated time when a sullen agent appeared eating an apple and carrying a newspaper. She then managed to seat by wife and I in middle seats in different rows. Customer service at Jersey shows B.A. in a bad light. The flights were fine beer and snack both ways on a 30 minute leg.","","","Economy","","6.0","4.0","3.0","5.0","1.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Roberts","United Kingdom","2015-03-17","Flew LHR-HKG-SYD-HKG-LHR all on Cathay in business for the first time usually fly BA. Overall quite good. Good things: IFE good but not out of this world - same programming on short programmes for all legs but films varied although quite safe. Comedy section good classics but limited and again very PC. Planes clean. Comfortable seats although (see my not so good) but nice space and storage. Cabin temperature not too cold not too hot. Service attentive and really worked hard. Toilets always clean. Food - This was the one great disappointment and I eat anything! On two legs of the food was cold and had to reheat. Choices really limited taste not great - really tasted like plane food rather than business class plane food. Servings small and presentation poor. Seats a little lumpy even though they get great write-ups would greatly benefit from a mattress didn't sleep much - I really don't know who else I can try as they all seem like this.","","","Business Class","","8.0","3.0","5.0","2.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Jason","United Kingdom","2015-03-17","Flew Dubai - Hong Kong - Bali and return. All in all fantastic flights. Service and crew on all flights were absolutely superb. Flat beds on the DXB-HKG sectors are amongst the best in the sky. The 'regional' business class seat on the HKG - Bali flights adequate for flights up to about five hours and during the day (I wouldn't be able to sleep in one though). Food was average - not Cathay's strong point. Lounges in Hong Kong good although the staff there seem a bit stand off-ish. Used a cabana in the first class Wing lounge and it was fantastic. Food also good. Would definitely choose Cathay ahead of other airlines.","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Kelly","United Arab Emirates","2015-03-17","Flew DXB-HKG-BNE return all on the A330-300. Much better price than EK even though its not non stop. Service is excellent the business cabin seats are very comfortable with flat lie beds same style as AA's new B777-300. Food is good and plenty of it. The cabin crew on all legs were friendly and efficient. IFE is good nice big screens and a good enough selection. Didn't spend much time in the lounges in HK but of the time spent they are good. CX use the BA lounge in DXB which is just about ok. In BNE they use the Qantas lounge which is again ok apart from the rude staff. I will definitely fly with CX again and cant recommend them enough they are all round excellent.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jonathan Rodden","United Kingdom","2014-07-06","Flew BA 025 Heathrow to Hong Kong in First Class seated in 1A July 2nd 2014. Great flight great service and cabin crew were excellent. I have flown this sector many times and this is one of best flights that I have had on BA.","","","First Class","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ryan Thomas","Australia","2014-07-06","Travelled from OZ to watch start of TDF in Leeds. BA cancelled 7.20am flight 1340 5/7 the day before due to staff issues and changed me to a 13.50 flight and then expected me to get on the 15.30 same day return to London. Very poor and lame excuse. To make matters worse will not refund return flight of same day as on separate booking. Amazed such a big airline can't manage something as simple as staff rosters to ensure customers could get to Leeds to see the start of the 2014 TDF. What a disaster.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Luke Toornent","Netherlands","2014-07-01","I flew AMS-LGW-MCO and JFK-LHR-AMS this month. Overall is was an acceptable experience. Food and drinks the normal airline stuff. Staff were good and visited us often. I only found the seats very unpleasant.","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Hiralal","Switzerland","2015-03-17","Geneva to Hong Kong and return via London in C-Class. Outbound was ok but nothing special. Return was really poor. The food choice was poor and they ran out of the prime dish. Staff were not welcoming and were cold. Asked if I could dine a bit later but that was refused. They appeared twice. Once for lunch once for dinner. Will go back to Swiss.","","","Business Class","","3.0","4.0","1.0","2.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ivanov Maksim","Russian Federation","2015-03-09","KA909 Beijing to Hong Kong check in was quick cabin crews were very helpful and with sweet smiles. my KA studio screen didn't work FA reset it twice but it still wasn't working. She apologised many times the great attitude made things easier. Food was good and an ice cream was offered after the meal.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ivanov Maksim","Russian Federation","2015-03-09","CX105 Hong Kong to Melbourne. Flight was on time and the seat was comfortable. Not very noisy I slept well. The food was good they offered both western style food and eastern style food.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Denson","United Kingdom","2014-06-30","London LHR to Hong Kong on 27 May. Was really looking forward to flying in the new A380 but for some reason the plane was swapped on the day for a B777. Flight left about 25 minutes late but arrived 20 minutes early into HK. On boarding I agreed to swap seats with a woman who had been seated separately from her husband. Having ordered a vegetarian meal I let one of the cabin crew know that I'd swapped seats. When the meal was served I got told off very rudely by one of the cabin crew for moving seats without telling them - even though I had. Before I could explain my meal was dumped in my lap and he flounced off. Food was ok. Cabin crew smiles were forced. Serve the meal turn out the lights and disappear for 9 hours seemed to be the order of the day. No way was World Traveller Plus worth the extra money.","","","Premium Economy","","5.0","4.0","2.0","3.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jeff Smith","United Kingdom","2014-06-30","Flew LHR to Larnaca and return 22nd April and 29th April in Club Europe. I had high hopes for Business class albeit shortish haul but was somewhat disappointed. Legroom not quite what I expect from Business class 34 inches is hardly room to stretch out. The service was good but the choice of food was limited and again not what I expect from a business class experience. As for inflight entertainment? Oh dear. On a 4.5 hour flight I expect so much better old fashioned one film option only. If you didn't like the film tough. All in all I will not rush to pay the extra.","","","Business Class","","7.0","3.0","4.0","3.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tom Adamson","Australia","2014-06-30","LHR-SEA in ""first"" class. The experience was really a step back in time. Having arrived in London on JAL after an exquisite experience in their 777 first class I had high expectations of my premiere flight in BA first. Suffice to say I won't be back. Whose idea was it to jam 14 seats into a space that quality airlines fill with 6 or 8 seats? It's crowded ugly and lacks privacy. The whole cabin - and this is 'new' first I might add - feels pretty cheap and is already showing signs of wear and tear. The seat itself is narrow and displeasing. Crew were cheerful and professional but the food would be considered business class standard on world class airlines. That sums it up really - BA is simply not offering a world-class product. I can't imagine why anyone would put down the money they charge for first class unless there was no high-profile Asian or Middle Eastern alternative available and even then I'd probably go out of my way to avoid them. I suggest that BA product managers might want to go on a world tour via Abu Dhabi Tokyo Hong Kong and Singapore and try out the competition because it's plainly evident that they either have no ideas or just don't care. There is apparently a ""new new"" first class planned for the 787-9 when it enters service with BA and I sincerely hope that both the hard and soft products will be worthy of being branded ""first class"".","","","First Class","","5.0","3.0","4.0","2.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Dee","Australia","2015-03-09","Flew SYD-HKG HKG-EWR JFK-HKG HKG-SYD between Feb 9 to Mar 1. First time flying with this airline a really pleasant experience. Paid AU$1600 five months in advance making it only $400 for each long flight great value. Ground and flight crew were all professional and hospitable. Ticked all the right boxes in terms of IFE catering seat comfort and cabin cleanliness. Enjoyed the view via the exterior camera flying over Alaska and Greenland on the 777-300ER. Couldn't ask for much more as an economy passenger won't hesitate flying Cathay again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Florian Cailler","United Kingdom","2015-03-04","Seats were quite comfy movie choice was good music choice was however quite poor unless you are a big fan of Kpop or Chinese music. Food wise choice was ok but quality was quite poor except my partner who got a business class main course as they were short on what he asked for. Also they should be giving small bottles of water instead of glasses if you are sleeping there is nowhere to keep the water safe.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Auld","United Kingdom","2015-03-04","Having flown a number of legs on CX recently I've been mostly impressed by both the seats and the service. I flew on the B777-300 ER and the regional A330 and the service was good on all legs. The seats on the long haul B777s are excellent with plenty of storage space and an excellent entertainment system with a huge choice of movies TV and music. My only disappointment was with the food. The choice is limited (no choice offered for appetisers this always appears to be a form of smoked salmon) and having sampled most of the dishes offered none were particularly impressive. This appears to be at odds with the level of service offered by the airline. The food at the lounges in HKIA in particular at The Wing remains excellent. Other than the average food CX are an excellent airline and the seats and service are about as good as it gets in the air.","","","Business Class","","7.0","5.0","5.0","2.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Richard Bowley","Canada","2014-06-30","I had flight from Vancouver to London and back again aisle seat I prepaid for was changed to another aisle seat which put me right near the bathroom where I really didn't want to be. What's the point of selecting a seat online and prepaying for it and then they change it with no explanation? Entertainment system was ok but the food (if you can call it that) was disgusting - chicken curry or pasta actually just curry since they ran out of pasta and left people with no choice. I've had better food on charter airlines - never again.","","","Economy","","4.0","4.0","3.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Kay","United Kingdom","2014-06-30","London Gatwick to Bridgetown on Avios companion ticket. Flight left and arrived on time. Surprisingly good choice and quality of food and wine. Entertainment system somewhat limited in choice. Cabin crew were pretty poor. Generally slow particularly in responding to the call button.","","","Business Class","","7.0","4.0","2.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Karagounis Paul","Spain","2014-06-30","LHR-PEK-LHR. We travel BA club world often and my overall impression is very good. Yes sometimes the attitude of the staff can be not up to expectations or the food not comparable with some of the Asian airlines but the price you pay for a business class seat with BA is unbeatable. And for me a flat bed on an overnight flight is what matters the most. Contrary to general recommendations when I travel with a companion I prefer the middle seats on the main deck and not the upper deck because by using the screen you can have your own little intimate cabin. And if the flight is not full is so much better than the claustrophobic upper deck. Strongly recommended for a discounted ticket.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sara Gallagher","Australia","2015-03-04","Our kids are scattered around the world to the extent that the best way to visit them is a round-the-world ticket which makes for a horrendous trip. No trip is without it's troubles: in flight problems being rough weather screaming baby kicking your kidneys from behind / super sized passenger demanding you don't recline your seat or delays caused by drunken passengers/ flight staff not turning up / broken equipment. My aim is to look for the least unpleasant trip providers whilst doing all that I can to minimise inconvenience and discomfort for me fellow travellers and employees. Cathay Pacific seems to be the least traumatic way of doing this. I have travelled with them and many other carriers over the last fifteen years and consider them the best staff very helpful and non-confrontational when things go wrong (eg dealing effectively with abusive drunk). And I will try to avoid American Airways for the Atlantic leg who exceeded my expectations of how bad a flight could be (thankfully 'only' a short seven hour hop).","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Vogel","United States","2015-03-04","I had written my experiences in Business Class EWR-HKG-EWR a few months ago. At that time. I wasn't impressed with the service food and everything about Cathay Pacific. I assumed that it was a fluke and used Cathay again with the same itinerary. It wasn't a fluke! I can't believe that this is one of the best business class airlines. The reviews are very good except for the North American flights. In any event I'll switch to United in the future. At least I'll know their short comings.","","","Business Class","","1.0","5.0","1.0","1.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Ward","Australia","2015-03-04","Flew business class from London to Sydney via Hong Kong this week. London to Hong Kong sector very comfortable with flat bed cubicle. A few things missing no PJS nor pre orderings drinks as is the case with Qantas and Virgin. Second leg HK to Sydney - huge disappointment. The airline switched aircraft's at very last minute meaning business class (read premium economy) had no flat bed cubicles just seats. No passengers were advised ahead of time and the response to my complaint letter said the airline was sorry but nothing could be done about it.","","","Business Class","","1.0","1.0","4.0","3.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Denson","United Kingdom","2014-06-30","World Traveller Plus from Beijing to London LHR. Old and tired 747-400 these planes really should be pensioned off now. The cabin was freezing with everyone wrapped in blankets for the whole flight. Complaints to the cabin crew just got a ""sorry we have no control over the air temperature"" response. Veggie meal ordered was given to someone else by mistake so I had to have fish. Video screen is tiny on these planes - not that it mattered as the system wasn't working properly so I couldn't watch any films. Pretty poor on a 9.5 hour flight. Sound system for communicating with passengers was very distorted so it was impossible to understand any announcements from flight- deck or cabin crew apart from a little bit of extra leg room I've no idea what extra money for World Travel Plus is supposed to be for.","","","Premium Economy","","6.0","3.0","4.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Mackenzie","Denmark","2014-06-30","CPH-LHR 26th June. Club Europe. BA standards are slipping. The Galleries Lounges are a shadow of their former selves. In the latest round of savings a famous business broadsheet newspaper has been axed the food offerings curtailed and sub-standard and a lack of attention to clearing tables. However the on-board service continues to be of a high standard and the Airbus 321 clean and tidy with very helpful cabin crew. Flight was marred by a lack of bags loaded on the plane due to an IT breakdown at T5 which caused a long queue at CPH baggage dept. for reporting missing bags.","","","Business Class","","5.0","5.0","5.0","4.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R King","United Kingdom","2015-03-04","LHR-HKG (B777) then HKG-PER (A330) and return. Business class. (No First Class on the aircraft I used). Both aircraft's are similar from the point of view of the seat itself and the service you get although the A330 seat is slightly smaller but that is only really noticeable in the smaller side-cupboard by the seat. Storage is impressive and is everywhere. The headphone cabinet has more storage space too and it has a mirror. Seat firm but comfortable. You don't get pyjamas or a mattress with business class with Cathay only in their First Class. Initially I was miffed but actually I didn't notice not having the mattress and I slept well. The amenity kit has ear plugs anyway. Cathay dining is esoteric and not always to a western palate. It is served from a trolley so you get to see the product before you select it which is rather good. Cathay service is practical and competent but I feel that it is not polished like say BA or Emirates. I chose Cathay because I wanted the best seat for a 24 hr flight and in that respect any short-comings in other departments (food no mattress humourless but efficient staff) are insignificant: these seats will get you there in comfort. I was most impressed and will use them again. The seat does it for me - it is what makes a difference after the flight.","","","Business Class","","9.0","5.0","3.0","2.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","E Mshna","United States","2015-03-04","Cathay did provide the best service between New York and Hong Kong. The service by the mostly Hong Kong crew was excellent. The Cathay chef knows how to concoct those airline meals. The small portions are just what I want on a long flight. If you want more there are noodles freely available. So is the champagne wine and Johnnie Walker. Everything comes with linen and silverware. The movie selection is huge and power is available for personal electronics. I usually manage to sleep half of the flight very nice. My last flight Hong Kong to JFK via Vancouver in January began well in business class but soon went downhill. I was late boarding and the head purser made me a beautiful mimosa joking that the look is what counts. It was just the kind of nice little touch which makes for a great flight. Surprisingly the food went downhill from that point. For the first meal I ordered the filet - it was cold overcooked and tough inedible. Hours later the next meal was the same. The duck was greasy stringy and tough. I noticed that the entrees were lined up open on top of the trolley before serving. Passengers at the rear got cold congealed food! Because they were slow with the service the food cooked too long then sat open the whole time. I tried to refuel with their ever available noodles but these came mushy though fragrant. Very frustrating. Except for the one purser who did not appear again the entire cabin crew was new. Looked like they are training a whole new crew for this cabin. I've flown Cathay for years and years and I know they will fix it. But meanwhile methinks Singapore or EVA for a couple of years might be good for me.","","","Business Class","","4.0","5.0","2.0","1.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Yung Ho Man","Singapore","2015-02-24","Travelled from SIN-HKG and back. Check-in counter waiting time really efficient at Hong Kong Airport Express station and Singapore is really efficient. Aboard flight good movies and TV shows shown on StudioCX and the food was very fresh and tasty. Good flight attendant service with the newest economy class. Clean cabin and toilet and quiet flying experience on Airbus A330-300. I think CX should improve on the array of movies and TV shows as they are fewer than other airlines. but so far I am satisfied on both flights.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","F V Obrien","Thailand","2014-06-25","London - BKK Premium economy 19/6/14. I always travel EVA Air business but this time I had to get into BKK early having been told by many that BA Business is at best rubbish I decided to save some cash and go P/Economy seat no: 14A remarks on flight seating at best ok service seemed tired but the real downer was the food the plane was nowhere near full but by the time they got to me most of the food had gone and I was left with some sort of pasta dish - totally inedible. I must admit I didn't put anything near my mouth just pressed one of the pasta flutes - cold dry and hard. I was given a pat of butter type stuff alas nothing to spread it on bread wise maybe it was put there to grease the runners on the seat. Drinks G&T were served once choice of coffee or tea with second course at least I did get first pick had tea a very hard type of cake thing egg sausage mushroom was the so called dish - again poor. The only redeeming factors were I didn't go business class as the seats dated back to the eighties in a 2/4/2 configuration unlike EVA 1/2/1 lie flat and we arrived 20 minutes early.","","","Premium Economy","","2.0","2.0","3.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jacques Michael","United Kingdom","2014-06-25","Having taken several domestic flights to London Heathrow and back to Newcastle I can understand why BA have recently announced extra flights on this route. All flights full yet all credit to cabin crews who managed to supply a full trolley service. Flight and cabin crews all to a high standard of service with plenty of meaningful announcements. Can't praise enough.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Mann","United Kingdom","2014-06-25","Have flown with BA several times over past few years mostly economy class on holiday through travel agents. Aircraft's vary from a bit shabby with little space to sometimes a bit bigger and newer with a bit more space. Staff always efficient and polite. The one main flaw is the snack food offering - those awful wraps which are like uncooked cold cardboard. We don't need a 3 course hot meal but eg a granary bread sandwich [with a veggie filling for us] would be preferable to the dreaded wraps which we do not eat which seems such a waste.","","","Economy","","6.0","3.0","5.0","2.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Millar Jeffrey","Australia","2015-02-24","I travelled Manchester - Sydney return on 777-300 ER. The service was mediocre on 3 of the 4 legs with a poor selection of food warm champagne and no single malts. The crew were almost robotic and did not show any real deep customer care. The service was rushed and served without any finesse unlike Singapore and Emirates. The new seat/bed was ok but felt tight and squeezed in. Obviously on this airline they have crammed in as many seats as possible with no space to move around the plane. I am 1.80 in height and slim and getting in and out of my seat 17K unless the seat was completely upright was a struggle. Boarding on all 4 legs as a BC passenger was chaotic and a stress. In Hong Kong it was unbelievable. 14 staff and not one singing off the same hymn sheet. Also in HK no one welcomed us onboard either on entry or when we were seated. The crew manager spent all her time at the front of the plane and never entered to serve or speak with the passengers in any class on the HK to Manchester leg on 18 Feb 2015. She was unapproachable and aloof. The business class lounge at Manchester was a joke and in Hong Kong was nice when inside the staff were distant and robotic. In Sydney we used the Qantas lounge winch was a delight. I would not spend £3700 with this airline again but will travel Singapore or Emirates BC when I travel long haul and wouldn't use Manchester again I'll travel through Heathrow.","","","Business Class","","5.0","3.0","5.0","3.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Griffiths Marie","Australia","2015-02-24","This airline came highly recommended by friends and I think they must have flown a different airline to me. I recently had 4 international flights with Cathay all of which were late for take off. Our first flight MEL to Hong Kong (late out of MEL) was pleasant the staff were attentive the service went downhill from there. Honk Kong - New York late for take off which caused problems at the New York end having to pay a waiting fee for car service. London-Hong Kong an unpleasant trip staff tired and grumpy from the start toilets dirty and smelly and again a late take off. Hong Kong-MEL well what can I say late take off again (almost an hour). Staff should find another job if they don't want to do long haul flights unpleasant to the point of being down right rude. Toilets were absolutely disgusting. The only saving grace of this airline was the seats enough room to stretch and get some sleep. My expectation is that flights take off on time and an occasional late take off is acceptable but come Cathay 4 late take offs in one trip really is a bit much.","","","Economy","","2.0","4.0","1.0","3.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Vines","United Kingdom","2015-02-24","I used to travel CX regularly in the decade 1984-1994 when I lived in Hong Kong. This was my first time in 20 years traveling round-trip to Melbourne from London. The lounges were generally goodwith decent Chinese food but little or no choice in wines. On board I found the seats comfortable. The service was polite and generally efficient. I didn't see much spontaneity or anticipation: You end up having to ask for what you want. The main disappointment was the food particularly from HK to Melbourne and back. It wasn't terrible but it was worse than I remember it 30 years ago. I'd certainly fly Cathay again but I was surprised not to find it better than BA.","","","Business Class","","7.0","5.0","4.0","3.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2014-06-25","LHR to VIE BA 704 23 June 2014. The meal service in Euro Traveller is appalling as are the customer service standards of the New Mixed Fleet Crew The food offering was inedible a choice of Flat Bread with Chicken Tikka or a Salad. Do British Airways not understand that not everyone likes Curry or spicy food. At least do an offering of Meat or Cheese Sandwiches to make the selection a little better in consideration of the fares passengers have paid. As for the cabin crew this new Mixed Fleet with their Thunderbird Hats are very inferior compared to the cabin crew on the old contracts. At least experienced cabin crew would sort something out in the galley to at least compensate for the lack of food choice even if it is cheese and crackers. This crew do not offer anything and were nowhere to be seen once they did their meal service. I would have expected for a two hour flight they would at least walk through the cabin a few times offering more drinks etc the only time they came out was to clear away the meals which many people around me had left and not touched and to do the Duty Free. I fly British Airways every week and this is the worst crew I have known. I think the Mixed Fleet Crew are appalling in their customer service standards they can certainly learn a lot from their more experiences colleagues who are on the old contracts so come on BA start to bring back the high standards again the new Mixed Fleet Crew are letting you down very badly.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Derek Salter","South Africa","2014-06-25","Comair Business VFA (Victoria Falls) to JNB (Johannesburg). Easy check in provided you were only travelling to JNB. Other pax transferring with through tickets to London/USA/Australia were unable to check bags all the way through or get boarding cards for subsequent flights. This meant they had to go through customs and immigration at JNB collect bags and recheck rather than just going through transit. Gave them a very poor experience of BA/Comair in Zimbabwe. This is an airport used by many international pax and should be able to do this as a matter of course. No lounge at VFA airport. It is being rebuilt so maybe will be better in future years. Comfortable seats on an old B737 pleasant lunch and helpful staff.","","","Business Class","","6.0","4.0","4.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jonathan Rodden","United Kingdom","2014-06-25","Flew from LHR to Hong Kong April 13th 2014 BA 25 and the flight took off 1 hour late. Therefore as I had an onwards connection to Jakarta with limited time to get my connection I asked on board about help with getting my onwards boarding card to Jakarta as BA in Belfast refused to issue me a boarding card. The CSD was not seen nor did he even come to speak with me even though I am GGL member. The only help I got was from one of the Hong Kong based air stewardesses who went out of her to help me. Without her help I would have missed my onwards to Jakarta. Certainly not impressed by the service. I made a follow up compliant however never received any response.","","","First Class","","2.0","4.0","2.0","2.0","2.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Robinson","United Kingdom","2015-02-18","We flew in Business on the new direct flight from Manchester to Hong Kong. I have to say that this is the best Business Class I've flown on and is realistically just about as good as BA's First Class. The seat is huge wider than BA's First Class seat and wider than any Business Class seat bar Singapore. The food is very good (though in all fairness not great). On board entertainment is good. The seats are apart from being really really wide are amazingly simple to operate. None of the over-complicated devices that take half a flight to figure out how to use. Service is good though in one direction a bit cold and stand-offish (though still efficient). The HK lounge is good though obviously not as nice as the Cathay First Class lounge The Wing. But for Business Class pretty good indeed. The only downside is cost. This was a fair bit more expensive than most of the other Business Class options to HK though it is the only direct flight so worth the extra to avoid a change of planes. I can definitely recommend Cathay's Business Class.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ching Neng Ying","Malaysia","2015-02-18","Return flight form HKG to LAX. I have no issues with the seats and food but the service is very poor. When I got to my seat I requested one of the cabin stewardess to help me store my cabin bag. The answer I got from her was shocking she said she would do it later together with me! I can understand that she might not be strong or tall enough to (like myself) but she could either ask for another stewardess or a steward to help. Even budget airlines help with the cabin bags.","","","Business Class","","6.0","5.0","2.0","3.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kidd William","United Kingdom","2014-06-23","I flew from Edinburgh to Heathrow and then on to JFK and returned from Las Vegas. The flights in the UK were fine but the flight to JFK and from Vegas to Heathrow were terrible the seats were narrow and the food was disgusting both ways.","","","Economy","","3.0","1.0","2.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","V Bristow","United Kingdom","2014-06-23","Flight BA 202 Boston to Heathrow. Aircraft B747 version 1. We were seated in PE. The cabin was quiet and not full so we had plenty of room. The cabin crew were very attentive and spoke to all the passengers in our cabin. Service after take off was very quick and professional the food was very good and not hurried giving us 3.5 hours to sleep. The seats were very comfortable and the extra space was appreciated. My only complaint is my TV monitor was faulty and had a black line down the screen. It was not an issue as I was planning to sleep rather than watch a movie. The cabin was quieter than economy as it was at the front of the plane and I had a good 3 hours sleep. The Flight attendants were offering drinks throughout the flight which was good. The breakfast was a croissant in a box which I found a bit of a disappointment. Overall I would fly BA Premium Economy again.","","","Premium Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Bell","United Kingdom","2014-06-20","We travelled Cancun to LGW in business class. To the point I didn't think the experience was as good as Virgin and Emirates who I normally use. Airport staff were helpful although I was surprised there was no lounge access at all ( we got 2x USD 22 vouchers for the restaurants in the airport). Cabin crew were not particularly attentive or helpful. Dinner and wine/drinks were nice although cabin crew had to be prompted to serve drinks again after dinner. Seat and space was ok although functionality on seat not as good as Emirates or Cathay. My friend had no direct access to aisle and had to jump over another passenger's legs. Breakfast was sub standard.","","","Business Class","","5.0","4.0","2.0","3.0","4.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","E R Hunter","United Kingdom","2015-02-18","After paying to go premium Economy we did not get any extra service. We had to use the economy toilets quite away back in the plane. We have always flown with Qantas before and the cabin crew pay a lot of attention to you even though you are Premium Economy. They came round with water and snacks. We only saw the cabin crew when we first got on the 4 planes (Heathrow to Hong Kong-Hong Kong to Brisbane and returning again) and other than for meals.","","","Premium Economy","","2.0","3.0","1.0","1.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Shannon Lee","United States","2015-02-18","Round trip First class New York (JFK) to Hong Kong (HKG) via Vancouver (YVR). In general service is as not as polished as before. Beverage options are still good. Catering is deteriorating. Compared to the same flights I took a couple of months a go Cathay cuts back significantly including: 1) Studio CX magazine a entertainment supplement for First and Business passengers. 2) They also downgrade First class amenity kit from Zegna to Aesop. The design of amenity kit is boring and the color scheme is unimpressed. 3) Cathay also cut down amuse-bouche between JFK and YVR. 4) No welcome drink departing from JFK. On the flight to HK the purser warned me that HK headquarter changed the new menu this month. They used to cater lobster and prime ribs steaks as entrée but they were replaced by fish and chicken. I tried both chicken and fish and sadly to report both are not great. CX switches crew in Vancouver. In general HK-based crew were more polished and tip-top though can be more formal. Vancouver-based are more casual laid-back and chatty which I actually prefer. Sometimes they are too casual and forget some details including refilling Champagne leading First class passengers to their seats and placing welcome card etc..… CX also fails to deplane first class passengers first and let them wait after business class passengers. Having said that the seat is spacious and comfortable.","","","First Class","","4.0","4.0","3.0","1.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Malcolm Hartill","United Kingdom","2015-02-18","Travelled on CX358 from Manchester to Singapore via Hong Kong that should have left on the 29th. The airport experienced some delays due to snow and was closed for a while. I have no problems with the delay as you can't help what the weather brings however we were boarded onto the plane where we sat for 6 hours going nowhere. Cathay have their own infrastructure in Manchester airport supplied by Airline Services who simply couldn't cope with the amount of planes that needed to be de-iced. Cathay did little to keep us informed and when the flight was subsequently cancelled we got off and put up in a Hotel in Manchester for the night. The following day we did eventually leave but the knock on effect of the delay was now felt by the flight when we arrived in Hong Kong there were no connecting flights and the ground staff were overwhelmed with trying to get us all sorted out so spent another day in HK airport. Yes the planes are comfortable the food was quite good as were the facilities but their being able to work under pressure was very disappointing and frustrating also they do not accept the fact they could have done better.","","","Economy","","2.0","4.0","1.0","4.0","4.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Robert Kovacs","United States","2014-06-20","I was excited to fly on the new A380 with the new seating. We sat in 14j and 14k. When we were seated we were offered champagne and we organized our belongings quickly. I sat down got out my magazine and asked the flight attendant how to operate the light and she apologized that our seats had no power and they have been working on it. Well after about ten minutes the door closed and the plane pushed off and I inquired again about the issue and she said the pilot was working on it. The power never came on during the 10.5 hour flight. We had no lights no entertainment no seat adjustments. I not given the opportunity to deboard when they knew of this problem or to reschedule another flight. This is not how you treat your business club passenger or any passenger. I was told I would be contacted by a representative but that did not happen.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Sears Michael","United Kingdom","2014-06-20","Club World–LGW to TPA week later MIA to LHR. Gatwick check in quick and easy BA member came over and pointed us through Fast Track and gave lounge instructions. Lounge food offering very disappointing compared to LHR made do with Marmite on toast and lots of Champagne! In celebratory mood as going for a 30th cabin crew outbound fantastic the drinks kept flowing and never a rolled eye or any surly attitude from the crew. Managed 4/5 hours afternoon nap. Upgraded WTP home bound to CW through AVIOS 24hrs before and even bagged upper deck. An amazing night flight left on time. Have always found UD crew fantastic two pre departure drinks and mixed fleet seemed genuinely flying to serve. Only downside was pretty terrible dinner - starter and salad dreadful steak main not much better. Requested tray be taken away and skip dessert. Reclined and slept - and got woken 6 hours later for a bacon roll. Landed at LHR on time through security four bags collected and out of airport in 25 minutes. Club World and Heathrow fantastic when it goes well. Apart from food and beverage – a definite 10/10. Will be a very sad day when the 747s retire UD on A380 far more cramped.","","","Business Class","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A D Storey","United States","2015-02-18","AKL-HKG and BOM-HKG-LAX. A340 from Auckland to Hong Kong has old coffin class seats. Still comfortable enough. A330 from Mumbai and B777 to LAX. Seats are very comfortable and easy to get some sleep. Crew were excellent on all sectors. The IFE selection was not as good as American B773. Overall great product and very consistent.","","","Business Class","","10.0","5.0","4.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Landingin Mark","Philippines","2015-02-18","MNL-HGK-BAH. Experienced Business Class this time. 5 stars from A-Z. Cabin Crew service was spot on as usual. Excellent line up for their inflight entertainment. Seat is superb. Food was great. Overall I am a very satisfied passenger.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Cox","Australia","2015-02-18","Sydney to Paris via Hong Kong premium economy return. I found the seats to be quite comfortable (I'm short and fat) and had little trouble in sleeping. Inflight entertainment was adequate with a wide choice of so-so titles. Service was really quite bad with two ""forgotten"" drink requests and one missing meal over four sectors. Staff were polite but incompetent and always flustered. Food was simply bad. There were times when I though the PE fare not worth the money but walking into economy and then into business put that that right. Premium economy is just what you'd expect: it's not business and not economy it's a half-way house. In summary the good: seating ground staff priority check in and boarding the bad: inflight service food transfer gate distances. Overall OK not uncomfortable.","","","Premium Economy","","7.0","4.0","1.0","1.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Gentleman","United Kingdom","2014-06-20","EDI-LHR-FCO-LHR-EDI. EDI lounge good. Flight to LHR on time food decent attentive crew. North lounge at T5 much better than chaotic South lounge. Flight to FCO by 3 cabin 767 so upgraded using avios - fully flat beds great FA's superb food good wine. Lounge at FCO okay food not great. Flight delayed at FCO due to storms at LHR so ample time to use the flat beds watch a film and relax. FA excellent food very good again. Overall the flights and service were superb.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Donal Ryan","Ireland","2014-06-20","London Heathrow to Singapore. Brand New 777-300 very comfortable very clean. Entertainment was good and food tasty but very small portions. Staff functional but not friendly only one water run in 13 hours. Arrive early so cant complain. Better than Qantas flight Singapore to Brisbane.","","","Economy","","7.0","5.0","3.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Campbell","United Kingdom","2014-06-17","Flew LHR-CPT-LHR as British Airways is only carrier flying direct London to Cape Town. Outward flight due to leave 21.30 delayed by nearly 3 hours and the communication at the departure lounge was abysmal lots of unhappy passengers at the lack of information being given out. Fell asleep when finally got on board only to be woken an hour later to be given my ""special meal"" which I hadn't requested. Told stewardess it was not for me and she rather huffily took it away. When the trolley came round with the regular meals i was not offered one - this suited me as I don't relish eating at 1 o'clock in the morning but thought it rather petty of them to ignore me. Return flight was on time but had passenger from hell next to me who was too large for the very narrow economy seats so I spent the night sitting at an angle as it was impossible to sit straight with Mrs Large spilling over onto my seat. Well done to the stewardess who put up with her obnoxious behaviour with a long suffering smile.","","","Economy","","5.0","1.0","4.0","3.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Thakkar","United States","2015-02-18","CX 879 SFO-HKG on 1/19/2014 in Business. This was a very poor business class service to HKG. The SFO lounge is a disgrace no First section a $12 bottle of champagne served and even that was not chilled and hence not available as they had received the shipment only in the morning. Seat 22A is in the 2nd small section of the business class cabin (3 class - no First on this service) and it is not at all private or inviting (and the crew made no attempts to make anyone feel welcome) main boarding is from this cabin so very rushed and feels like an extension of premium economy rather than a premium cabin (on a 5 star airline). No introduction or goodbye from the cabin service director (even on AA they do that) no welcome drink offered no news papers or magazines (sorry none loaded sir). Constant loud noise from the galley and the 2 main closets being opened and closed in this business section. Meal service very mediocre. Wines on the Chilean Promotion not loaded no other alternative. 2 Wines to choose from and the champagne was served across the entire cabin from one bottle (had to wait for it to be transferred back and forth and it was not chilled). Lights dimmed after 3 hrs only to be jarringly switched on full throttle 6 hrs into the flight while one is sleeping for dinner service. We had 8 more hrs to go why does pre-arrival dinner need to be served when all we are trying to do is sleep? Average food and not appetizing in presentation. Crew did dim the lights as I wanted to sleep but in general were not bothered one of the lav doors was always wide open and let out bright lights in the cabin and I stood up to close the door 4 times and the crew did nothing. No coffee water etc offered prior to arrival as galley was closed (1.5 hrs out of HK?). Even the new business class seat layout seems cramped even AA have better spacing (on the exact same seats on their 777-ER) and that is saying something. I'm sorry Cathay you missed the mark completely - both hard and soft product on this service. Yes they have good HK lounges but on board this product miserably failed to deliver. Maybe my expectations are that of Qatar business and this CX business is way way sub par.","","","Business Class","","4.0","2.0","2.0","2.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Yong Mak","Hong Kong","2015-02-18","Flight CX561 KIX (Osaka)-HKG. Another excellent flight by Cathay Pacific. On time departure and arrival. Very smooth flight. Very good staff services seat arrangement and inflight entertainment. Food was good as well.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Remnant","United Kingdom","2014-06-17","London Gatwick to Orlando. No surprises to guess that as our original flight to Tampa was cancelled this is not a good review. Due to a technical problem with our plane our flight was cancelled. After finding out from other passengers in the terminal that our flight was cancelled we were marched back through the airport to queue for our luggage to queue to go back through immigration to queue for our details to be entered onto the BA system for an unexplained reason. What an insult to have to stand in line 3 times for over 3 hours. No extra staff no positive explanations no apologies no customer service only a lie of a promise of a special flight the following day to our original destination (which did not happen) and some inadequate vouchers for food and drinks. After accepting that our flight was cancelled and then accepting the fact we would be travelling the following day BA then just drop an email to all passengers to advise them what arrangements had really been made. Our first arrangement was a flight 24 hours after our original departure time from Heathrow to Charlotte to Tampa. We did not book our direct flight by accident why on earth we would we accept a flight with a stop over. I declined this arrangement for a flight instead to Orlando. A longer busier flight a bigger busier more time consuming airport a 3 hour drive from our holiday destination. We arrived 32 hours later than our original arrival time and therefore lost a day and a half of our holiday. To add further insult on our return flight the extra leg room seats we paid £100 for not allocated to us! Uncomfortable claustrophobic seating cheap microwave style food cheap wine unacceptable and a waste of money.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","I Jackson","United Kingdom","2014-06-17","Club Europe - supposedly premium - had the misfortune of seat 1f - normally a great seat in Club Europe - but for a 4 hour flight LGW to ACE - cramped (not quite as bad as the rest of CE with new - not advertised - 30 inch rather than 34 inch seat pitch) - no window just a wall. Add to this limited luggage space think its EasyJet with middle seat free for £600 more. Is it worth it - no thinking avoid BA CE offering - shame I've a few flights to suffer yet. Purser - ""this is it now - get used to it"" - service downhill too.","","","Business Class","","3.0","1.0","3.0","4.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Claire Shawcross","Canada","2014-06-17","We travelled to and from Europe in business class for a two week Mediterranean cruise. We upgraded to business for the added benefit of sleep. My first impression is that the fleet is tired and not very well kept. The seats were uncomfortable the cabin was dirty and staff were surly. The food as expected on any airplane was adequate though nothing to brag about (take advantage of the scones and clotted cream - their only saving grace). Upon our return we awaited in London Heathrow Terminal 5 for them to put the gate on our flight. It finally appeared 20 minutes before the flight where it showed we were in satellite C - it took us over 15 minutes to get there to have the gate agent tell us we should have been there earlier. She did upgrade us so we thought at least that was a perk. Well I am here to tell all - don't pay the money. There is little to no difference in first class. The seats are just as uncomfortable the food was the same and I still felt like a second class citizen. This time I think it was because were an upgrade so we were always served last and with little selection/choice. To tell you the truth if I had paid for this upgrade I would have been upset as I don't believe this is up to par. We also did a connector flight from Venice to London on the Saturday. The airport was a disaster (3 cruise ships all flying out the same time) no organization from the agents and very little help. When we got on the other side of the check in the multi-million dollar duty free area was amazing but really they should have taken some of the money to deal with the check in area. Upon moving through security we were kept in the dungeon area of the airport to wait with tepid air conditioning while our flight was delayed with no explanation. When we were finally boarded we were told by the captain that the delay was due to thunderstorms and we were still going to have to wait. The last part is not fully BA's fault (they don't design the airports or determine airspace closure) however their agents did nothing to make it better either (by having people out to direct traffic or give us updates). All in all I don't believe I will ever fly BA again - this is unfortunate because they used to set the standard - now they are barely sweeping up the floor (wish they had - at least it may have been cleaner).","","","Business Class","","2.0","1.0","1.0","2.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","W Rayson","Malaysia","2015-02-11","Malaysia - HK Return. Check-in process was smooth and boarding on time. MY - HK new airbus new TV screens new seats and the entire plane looked fresh which I think it's a good thing. Staff were friendly and efficient. Food and beverages were good. Inflight entertainment is good. HK - MY sharing planes it was an old Boeing and the flight was so full. My friends and I all seated differently. Landing was rough.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Reno","United States","2015-02-11","Consistency on the ""soft product"" seems to be the biggest problem with CX. I flew CX Business Class on 12/26 then CX First Class on the return flight on 12/31. On the outbound flight the crew was pretty good. No matter how hard I try I just can't get used to the ""ignore you unless you push the call button"" service approach. Having said that I thought the attendants in biz made a few passes through the cabin to see if passengers needed anything. On the return flight in first there was one attendant that was great! The other was somewhere between ""meh"" and annoying. She was determined to get my meal order right away despite the fact I told her a few times that I wasn't quite ready to eat. It wasn't just an unobtrusive ""ready to order yet?"" It was ""I need to get this meal prepared!"" (presumably so she could then relax). I think she came back 4 or 5 times and pushed for the order! Finally I just gave in! Anyway overall CX is pretty good. My problem is that with their reputation comes high expectations and it's almost impossible for them not to disappoint in some way. Really the food and drinks are a cut above almost any other airline and the hard product - the seat - is outstanding.","","","First Class","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Cooper","United Kingdom","2015-02-11","Our second experience flying with Cathay Pacific. Flew Manchester to Narita via Hong Kong and return in Business (January 2015). The service food and seat were all excellent on outbound and inbound legs on the 777-300 apart from the Hong Kong to Narita leg which was a regional configuration. I found the shell seat to be a little uncomfortable as I am 5ft 3in and could not get the leg rest to a comfortable angle with my legs and feet left dangling. Cathay uses a third party lounge at Manchester Terminal 2 which was small but adequate for a light breakfast. A member of Cathay ground staff escorted us all from the lounge to the boarding gate and we were boarded before the other passengers. A short transfer at HKG but the Wing lounge was very crowded. The First Class lounge was being upgraded so First passengers were allocated half of the Wing business section. It was almost impossible to find a seat. The return leg we found the Cathay lounge at Narita quite disappointing so used the JAL lounge instead which had a better selection of food and more comfortable seating. Boarding was a shambles however as we were called to the gate early. The flight was not yet open for boarding and the gate area was not big enough to accommodate everyone. Although there was a separate First/Business boarding lane this was so clogged with Economy passengers the staff gave up and just let everyone through regardless. However once on board the service was excellent and luckily the 777-300 had the long haul flat-bed seats. Transit through HKG was swift and we decided to use the Bridge lounge which was not very crowded and had a very good selection of food and drinks. We had time for a shower and relax before the HKG-MAN flight at 01.00 am. Unfortunately when we got to the gate for boarding the plane had not been towed onto stand so we had to stand around for about 45 minutes before boarding started. Here though once started the boarding was much more organised and the First/Business passengers were boarded first with less of a scrum to get on board. The flight was very bumpy which meant we did not get as much sleep as we had hoped but we arrived on time even though we had departed late. Manchester airport immigration was empty at 6.20 am so we got through and collected our luggage in about 15 minutes. Apart from the chaotic boarding at Narita and the poor lounge we would certainly choose to fly CX again.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ian Robinson","United Kingdom","2014-06-16","Paphos - LGW 11th June. We had monitored the outbound flight on the internet so we knew it was about an hour late although we did not receive a text from BA to confirm this. We arrived at Paphos airport to a somewhat chaotic scene as the queue for security was snaking back around the complete length of the check in area and ultimately merging with the passengers looking for and waiting to check in with a number of different airlines. BA had 3 check in counters open one of which was for Club Europe with around eight couples queuing for each one. We had checked in online but still had to drop the cases off and receive our boarding passes and this took approx 20 minutes. I then asked where the fast track through security was what a stupid question that was as as there wasn't one. After 45 minutes in the queue we finally made it to the shared lounge and settled down to a glass of wine or two. The food options were OK but again not a great choice for veggies. The flight home left around 45 minutes late and was fairly uneventful with a relaxed cabin crew. We were off the plane quickly but then had to wait for around 45 minutes for the cases to arrive on the carousel although fortunately ours soon came through. Overall just an OK flight but BA's premier European product is somewhat underwhelming.","","","Business Class","","5.0","2.0","4.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Barry Hebblethwaite","United Kingdom","2014-06-16","BKK to LHR in club world 777-200 seat 3E and 3F on June 12th. We fly BA a lot and the service can be a bit hit and miss but this flight has been our best flight ever with BA great food and plenty of it nice choice of wine well stocked club kitchen for snacks but it was the crew that made this flight outstanding - from the start a real credit to BA.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Davis","United Kingdom","2014-06-16","Recently travelled LHR to San Francisco and returned via Las Vegas flight BA0264. Some years since doing long haul and forget how tiring it can be. Flight out was 'ok' but return not so. Outbound spoilt by an hour or so delay when boarded as they decided to change one of the wheels glad they did though. Return yesterday not so good as flight again delayed by about one and a half hours but no real explanation. I realise people want to sleep but they can be so inconsiderate at times. No sooner in their seats and fully reclined. Meal was just adequate curried chicken but breakfast of a very hard croissant with jam a nutty bar some dried cranberries and coffee was not what I really wanted after a delayed 9 hour flight. Entertainment had good choices but sound quality was poor. Boarding process in Las Vegas was rather shambolic. Will still try and 'fly the flag' again.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Mossadegh","United States","2015-02-11","Flew JFK to Hong Kong round trip on B777. Avoid economy class. Seats are very uncomfortable. There is simply not enough leg room in economy and this is made first by reclining seat crushing one's knees. I had to stand up in the back gallery for almost 8 hours out of the almost 16 hours to bear the flight. Drinks mainly consisted of warm water. Lucked out on the way back and had a whole row of sits to stretch out on.","","","Economy","","1.0","1.0","3.0","2.0","4.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sheila A Cowen","United Kingdom","2015-02-11","5th Jan CX256 15 Jan CX110 and CX161. What a disappointment all the flights were. Heathrow/Sydney/Hong Kong/Heathrow. The most uncomfortable flight I have been on facilities virtually non-existent I am diabetic and when I asked for a biscuit was told I should have taken my own food the staff continually imposed their routines upon passengers lights out windows shut. The toilets smelt very bad at the end of the flight. The food was very poor and when one of my friends asked for a bread roll they claimed that they did not have any and what they did have were for the breakfast. One of our party cannot walk and is wheelchair bound at one point she had to wait 20 minutes for someone to respond to her request to be wheeled to the toilet. Two of us followed to assist and then had to stand in front of the toilet door for her privacy there was a complete lack of space - I would add that she is tall and very slim so size was not an issue. Very disappointing and far from being the best airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howard","United Kingdom","2015-02-06","I flew from LHR to HKG and HKG to Cebu on 20/12/2014. I have made CX my preferred airlines as they always make a fuss of me. Check in was fast and efficient lounge at London was comfortable and quite. I was very well looked after on both segments of my flights. Food excellent and service very good. January from Cebu to HKG and HKG to LHR I had a dreadful cough and not at all well and was not able to sleep well however the flight attendant really looked after me making sure I had hot drinks.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Riaz Osmani","United Kingdom","2014-06-16","LHR-Belfast-LHR over a weekend. Ground staff and flight attendants very professional and friendly. Excellent announcements from the cockpit due to weather related delay outbound. Seats on board A319 very comfortable. Why save a penny by eliminating napkins with beverages? Very cheap indeed. The 55 minute flight both ways went quickly. Generous with drinks and the snacks were satisfactory (try the low cost competitors). BA is ideal for short haul flights within the UK and to/from continental Europe.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Dave Robinson","United Kingdom","2014-06-16","I flew LHR-YVR outwards 20th May 2014 on 747. The cabin newly fitted and no problems on return leg 10th June 2014 we were greeted with old style fittings. The whole cabin was very shabby and the seats were damaged and the TV set was unwatchable as the picture was so dark. Even the staff apologised for the state of the cabin and seats so if it is so bad why do BA sell these seats. I would be unlikely to book 1st class again with BA unless they would guarantee that the plane would have the updated seats and cabin.","","","First Class","","2.0","2.0","5.0","5.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sola Ericzon","Spain","2015-02-06","MNL-HKG. Economy. CX918. Seat-39K. January 30. I really enjoyed flying with them. The service of the staff was attentive and friendly! The aircraft was clean the food was OK. I highly recommended flying with them and for my trip to Asia I will only use Cathay Pacific.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Samonte","Australia","2015-01-30","MEL-MNL-MEL via HKG A330-300 aircraft very good service on both leg all on time flight attendants attentive food was ok the inflight entertainment is superb would definitely recommend them and fly them again.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jim Ash","United States","2015-01-28","I flew from HKG-LAX on 01/27/2015. I had flown CX before and was looking forward to the experience. The First Class Lounge was as usual excellent. I had a light breakfast in the dining room so as not to spoil my appetite for the meals on board. The 777-300ER was updated with the new First Suite fabric and seat/lighting controls. The Flight Service manager was wonderful as were the other two Flight Attendants in the cabin. As it was my birthday the crew surprised me prior to landing with a birthday card. The food was as expected - stellar and love the caviar course. Studio CX consistently delivers with plenty of entertainment and the bed is a favorite part of the experience with actual turndown service and so comfortable. The wardrobe/closet is a welcome touch to store shoes hang clothing and more. I have seen others post a comment that I truly agree with - I didn't want this flight to end as it is such a positive comfortable experience.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ian Robinson","United Kingdom","2014-06-16","LGW - Paphos 4th June. Check in and fast track security was very easy and we were airside within 5 minutes. As we were flying at 2.45 we decided to have some lunch in the lounge. The lounge was busy but there was still plenty of space to relax. The food options were poor to say the least with soup sandwiches or ham salad being the only items on offer. My wife who is a vegetarian was not impressed as she had to make do with an egg mayonnaise sandwich. Having been told when we checked in that the flight was 'bang on time' the screen informed us at 2.05 that we should proceed to gate 101. After a 10 minute stroll we arrived at the gate to be told there was a delay to the flight. Why on earth this information could not have been passed through to the lounge is a mystery. No pre flight drinks were offered and we eventually took off about an hour late. Pre lunch drinks were served after 40 minutes and then lunch about 30 minutes after that. The crew were very nice but rather stressed and mentioned that the plane (737-400) should not have been used on this route. My wife had pre ordered a veggie meal that was not loaded on the plane but the very nice but stressed FA said she could have hers. It was a nice gesture but my wife felt slightly guilty about taking it although she did and enjoyed her meal. I was told that there was only one option left for me and I could have Kedgeree or Kedgeree so that's what I had. It was OK but not particularly hot. Arrived at Paphos about 45 minutes late with our priority luggage being in the last 6 cases to arrive on the carousel. Overall the flight was just OK although if it had not been for the excellent cabin crew it would have been disappointing. My wife did receive an email from BA within 2 days of our arrival saying they had let her down with the non arrival of her pre ordered food on this flight and apologised which is fare enough.","","","Business Class","","6.0","3.0","4.0","3.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bran Rovers","United Kingdom","2014-06-16","Business class from Shanghai to London. It was the worst business class. Staff give the impression that they are above service and I did not feel that they were courteous or polite. On one occasion I asked for a glass of champagne and never got one on another occasion when I dropped my fork for the meal and buzzed for another one no one came when I tried to grab the attention of the staff member walking past he said sorry sir I'll be right with you and never came. Eventually I just went to the back and grabbed one. I would never fly BA again for the money you pay you can get much better business class and value from other airlines.","","","Business Class","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Brown","United Kingdom","2014-06-13","LHR-EWR rtn econ/premium. Very good experience as usual with BA. Having gone through the highly pleasurable T5 it was all aboard a 2 week old Dreamliner for the 7 hour outbound flight. Seats pretty comfortable for economy and new entertainment system very good indeed. Return in premium economy wasn't bad at all comfortable enough to sleep the duration of the return flight. Cabin crew professional and attentive in both directions. Will be using the service again next month.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","W O'Brien","Australia","2015-01-26","Travelled from Hong Kong to Sydney business class on 29 November 2014. Nothing negative to say at all. Beds particularly great food and entertainment very good. The staff were excellent. Having just flown Swiss Air from Zurich any airline would be better but I would now always try to fly Cathay Pacific Airlines.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","P Corney","Australia","2015-01-23","CX111 19/1/2015. Wonderful service superb food and an extremely comfortable seat. I am 202cm and I still had room to move with the seat in the lie flat position. Slept for 5 hours on a trip from Hong Kong to Sydney. Arrived refreshed and relaxed.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","John Pollock","Australia","2014-06-13","BA11 LHR-SIN 11 June. This flight and the reciprocal one from Singapore to London in economy a month ago have restored my faith in BA. The aircraft was clean and in good condition; seats were comfortable staff were unfailingly attentive friendly polite and efficient. Meals were of a good standard toilets were clean and properly maintained throughout the flight. Boarding and disembarking were seamless from BA's side. One of the best flights I have had for years on many different carriers.","","","Premium Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bob Motto","United Kingdom","2014-06-13","LHR to DXB 11 Jun 14 Club World Upper Deck 64A - Great flight slight delay of ten mins but excellent crew on the upper deck. Food choice is excellent and service as always of a very high standard. Not too sure about the new wash bags large draw string bag with minimal contents the wash bags get bigger but the contents get smaller! Nothing really useful in the wash bag not even eye masks or ear plugs. Useful contents would be mouth wash wet wipes etc it is about time BA looked at returning to Molton Brown which was a lot superior than the Elimis range. Otherwise a great flight met by special services on arrival in DXB who whisked me through Immigration and Customs within 20 mins of landing which exceeded all expectations.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Edgar","United Kingdom","2014-06-13","Flew from Edinburgh to New York via LHR on 5th and 10 June. All flights were very full but the service from check in to on board were very good. My only complaint was the breakfast on the return flight a croissant jam and tea or coffee which was very disappointing.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Toby Dorfman","Spain","2015-01-23","HKG-LHR. 1st Class. Dined in the Wing 1st class lounge at Hong Kong airport and had a couple of cocktails. New lounge was lovely. Krug champagne and caviar after take off! The menu was superb and I enjoyed my lobster. The seating was great as was the TV monitor. Slept for 6 hours and enjoyed a good English breakfast. All in all I was delighted. (Used points and although I used most of them it was worth it).","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Luker","United Kingdom","2015-01-23","Flew back today from Vietnam. The internal flight had great seats really comfortable with good leg room. But the flight from Hong Kong back to Heathrow was awful seats very uncomfortable. Toilet facilities not good needed to be serviced properly the occasional spray from staff didn't help. TV had out of date programs and rubbish movies. Would I travel long haul again with Cathay Pacific - no.","","","Economy","","4.0","2.0","3.0","3.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Max Bartin","United Kingdom","2015-01-21","Flew AKL-HKG-LHR. We received priority boarding as a premium economy passenger which gave us time to settle in to our seat. The seat pitch is 38 inches which is the same as BA and Virgin with plenty of room. There were headrests and footrests which made the trip comfortable as well as an amenity kit. The food was amazing probably because it came straight out of business class. Overall the trip was better value for money than Air New Zealand Spaceseat although the entertainment wasn't up to date. I would recommend them.","","","Premium Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Nelson Laura","United Kingdom","2014-06-13","Outbound BA 175 12/5/14. Return BA 286 1/6/14. Recently travelled economy on long haul to NYC and returned from San Francisco having previously done long haul with Virgin. BA knocks Virgin into a cocked hat. Love BA. Keep flying the flag!","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","V Bristow","United Kingdom","2014-06-12","BA 213 LHR to Boston. T5 was very busy but check in was fast and efficient. The flight was on a 747 the aircraft was clean but looking dated. We were seated to the rear of the aircraft. The food choice was OK but both meals had curried options fine if you like curry but limiting if you don't. Lucky for us there was still a choice. My TV was broken so I had a long 6.5 hours. The flight crew were very helpful and happy.","","","Economy","","9.0","4.0","5.0","3.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Turnley","Dominican Republic","2015-01-19","My return trip from JFK to Bangkok via Hong Kong was one of the best flying experiences I have had. The new flat bed seats are comfortable to sit in and to lie down in and easy to function the choice of wines is limited but top drawer and the flight crew on all four sectors were neither slack or over the top. On these long flights it is always important to arrive at both ends in a relaxed frame of mind and I really think that Cathay have got their business class in great order and I will be using them whenever I can.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Mohsenchian Alireza","Finland","2015-01-19","London Heathrow UK - Hong Kong. CX256. Through London (Helsinki to Hong Kong) with my wife and two baby girls last month. Very good experience. Every thing fantastic.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kyle Hipperson","United Kingdom","2015-01-19","9 Dec returning on 12 Jan. Flights CX358 and CX901 outbound and CX934 and CX357 on return journey. Myself and a friend decided to fly with Cathay given then good reviews we have read but unfortunately we were not impressed by the level of service we received. We flew return from Manchester to Hong Kong which is about 12-13 hours duration. Our outward journey was the better of the two legs no delay and the service was okay. I asked for a chicken dinner which was then forgotten and then I was given the only available option which I couldn't eat. On the journey back me and my friend were separated by 9 rows and both given a middle seat. After being sent to three different Cathay staff they were unable to change our seats. To top it all off the flight home was delayed. The quality of service doesn't warrant the premium you pay for travelling with Cathay other airlines are a better bet in my opinion.","","","Economy","","8.0","3.0","2.0","2.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Thompson","Canada","2014-06-12","Flew World Traveller Plus for the first time. Our trip was to and from LHR from Toronto YYZ. When flying a distance World Traveller Plus is well worth the little extra. Being a big guy - tall - I really appreciated the larger seats and the extra leg room. And the on-board staff were super. Will never fly regular economy again if at all possible. Unfortunately we got caught in the baggage screw-up at Heathrow on Friday June 6th. We made it back to Toronto OK but our luggage was just delivered to our house today Wednesday June 11th. I guess that one must remain philosophical when these things happen. I'm just glad that it was at the end of our vacation and not the start. All-in-all I will definitely fly British Airways again.","","","Premium Economy","","7.0","5.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Wallace Gordon","United Kingdom","2014-06-12","Glasgow to LHR on a completely full flight. The crew were amazing despite being provoked by an extremely rude lady who was sitting at the emergency exit seat they remained calm and professional despite her rude and obnoxious comments. Departed on time and landed early which is always nice.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Ian Roberts","United Kingdom","2014-06-12","LHR-CPH-LHR both A320s. Other than bussed to stand on the outward all was very good. The bus is unexpected at a 'new' terminal but the warmth of the welcome from the crew cheered you up a lot! Simple and tasty flatbread and drink ideal for the 1.45 journey. The return was a tad delayed due local ATC but even though only 10 mins or so the flight deck kept us very well informed and the crew came round with juice or water. Delay was made up enroute and bag appeared as I reached the carousel. Advance booking and using a few points (some I earned back on this flight) made the fare cheaper than low cost carriers. With BA renewing it's fleet the a/c seemed almost new and all very enjoyable.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Andrew Bratt","Thailand","2015-01-19","Traveled business class between Bangkok and Colombo twice in last month principally because it is the cheaper than Thai or MAS. Terrible departure times 23.05 from Bangkok and even worse 02.25 from Colombo. Cathay now flies A330 instead of Boeing 777 which I think was better. Seat in capsule format very uncomfortable with recline minimal. In fully reclined position can't fully extend your legs. Three hour flight was just about tolerable. I wouldn't go for anything longer. Service on board is in a hurry to get things over as quickly as possible. Wine bought to you seat in a glass rather than bottle. Not impressed: Meals pretty mediocre. Cathay used to be amongst the best but all these airlines are being eclipsed by the Middle East carriers.","","","Business Class","","5.0","2.0","2.0","2.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Williams","Australia","2015-01-19","Travelled SYD-HKG-CDG-HKG-SYD. SYD-HKG operated by A333 all other flights operated by 77W. Seat comfort was very good even for such a long flight with adequate back support and leg room.I found it relatively easy to sleep on Cathay. Food was of a very high quality for an airline - especially the Asian food options. The IFE system Studio CX kept me entertained for the entirety of my flights. The highlight was when I was flying from HKG-SYD and was stuck in a row of crying toddlers. The flight attendant came and asked whether I would like to move seat without me even asking. I was moved to a free exit row seat. It's the kind of service that you would not get out of the vast majority of competitors.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Cooper Stephen","Australia","2015-01-19","Return economy trip SYD-HKG-Frankfurt and back. Departure 8th Dec on CX100 then CX289 with short transfer layover at HKG. Return trip on 12th Jan with 14 hr layover HKG. All legs almost 100% capacity. Very satisfied with the service provided by this carrier overall. I would rate satisfaction level of Cathay at the top of recent travel experience - slightly above V Australia (who are also very good). Aircraft mix of Airbus and Boeing in very good to excellent condition. Inflight entertainment almost as good as Emirates (no complaints) flight crew including pilots excellent level of attention throughout flight very good. Amenities cleanliness well maintained. Meals were about on par with most carriers - satisfactory but not outstanding. Preferred the configuration of the Boeing 777 - 3x3x3 to the A330 2x4x2. Ground experience at all airports excellent and efficient. Seating - special mention - the seats offer quite reasonable legroom and recline in economy. However found the seat base to be too thin resulting in discomfort after a few hours. Would be appreciated if this could be improved - otherwise satisfactory. Found seating comfort similar to V Aust who also operate 777 configuration and probably best long haul economy seat experienced. Inflight issue with entertainment unit rectified by cabin crew. Additional security measures at HKG resulted in minor delay to scheduled departure - additional safety measures/precautions - no complaints or issue. Suggest Cathay consider - the provision of basic passenger pack - toothbrush/paste/earplugs/eye shades - increase to luggage allowance. Excellent value for money with this trip in comparison to other similar carriers - delivered with a higher level of customer satisfaction. Would use and recommend again.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Doherty","United Kingdom","2014-06-12","Rome Fiumicino - LHR Jun 1st Economy Airbus 321. Great staff food offering poor I would have been happy to pay for a better option.","","","Economy","","8.0","3.0","5.0","1.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Doherty","United Kingdom","2014-06-12","OSL-LHR June 8th. Two days after arriving I departed still less my check-in bag from June 6th. Flight delayed this is more often than not on most BA flights I have been on. Food offered in economy same Chicken Tikka sandwich or bean salad as seen on last 3 flights in a week on different routes. I would rather have the option to buy something I might want to eat. Cabin crew Brilliant nearly always are but its not just about the crew service but it's the only reason they have any customers.","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Doherty","United Kingdom","2014-06-12","LGW-MLA 25th April 2014 Business Class. Where did they get this plane from? Possibly about 1986 fixture and fittings beyond ancient my seat was wobbly and not the most comfortable business class seat as space seemed very small. Food good staff fine. Had I paid anymore than the bargain fare I got it would have been a big no no.","","","Business Class","","6.0","3.0","4.0","4.0","1.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Nick Roberts","United Kingdom","2015-01-14","Have been flying this airline almost on an annual basis in economy from LHR via HKG to MNL over the last seven years and have seen it deteriorate. The new economy seats might be an improvement over the old clam shell seats but leg space is minimal and being 6'2"" I have major problems without the passenger in front even reclining. I find it quite odd that the regionally configured older 777s and 747s offer substantially more legspace than the newer aircraft used on the London route. The cabins are kept at a freezing temperature as standard and there is no respite for my feet as they no longer provide socks. Meals are pretty poor and they don't serve water from a bottle but use tap water that tastes bleachy. CX really appears to have given up on the HKG to MNL route and offer a service akin to a budget airline. Very chaotic boarding dismal catering and no full drinks service are offered on this route.","","","Economy","","6.0","1.0","3.0","2.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Edgar Clark","United Kingdom","2015-01-14","Flew from Melbourne to London Heathrow on 7 Jan 15. Cathay experience was very good indeed. On the leg Melbourne to Hong Kong was in Premium Economy and this was well worth the extra cost. The leg room was very good as was the food and the cabin staff. From Hong Kong to London Heathrow was upgraded to Business Class and all I can say is wow. The level of comfort and food was excellent the cabin crew could not do more for you. I know who I will be booking again when I need to make the journey - well done and thank you Cathay Pacific.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sola Ericzon","Spain","2015-01-11","HGK-MNL Business class 23D Cathay Pacific - everything was perfect. The staff were really friendly polite and professional. Everything were really clean the food was nice excellent entertainment services. I highly recommended flying with Cathay.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Doherty","United Kingdom","2014-06-12","MLA-LGW April 28th. Business Class. Old cheap (BMI plane) economy seats nearly paper thin no difference from economy seat. They don't sell the middle seat so it's two passengers per row. BA that is not our concern it is not about having an empty seat beside it is about comfort for the one I have paid for. Business lounge in Malta has a poor selection even less that than LGW business lounge and that's saying something. Yes I got a deal on the fare but I have in no way been encouraged to continue and consistently book business class seats. I don't trust BA to provide me with a premium product consistently so therefore won't risk higher business class fares. I even booked long haul in economy with them as I have not been convinced to pay the upgrade. Food ok staff ok.","","","Business Class","","5.0","1.0","3.0","3.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Doherty","United Kingdom","2014-06-12","LHR - Rome Fiumicino Jun 1st. Great cabin crew silly priced (cheap ticket) can't complain. It was an A321 which tend to be the better aircraft with BA (from my experience) in Europe.","","","Economy","","7.0","3.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Doherty","United Kingdom","2014-06-12","LIS-LHR May 10th Business Class Airbus 321. Best cabin crew service ever on this flight. Lady in charge of the Business Cabin was superb. Food great. Proper Business seats good space comfort and functioning - if I could be assured of this each time I fly with BA in Europe then I would choose it more frequently and be willing to pay more than the cheapest Business fares knowing this was what awaits. Frustrating part of this trip BA knowing well in advance there were delays but not informing people until it was long as past obvious.","","","Business Class","","7.0","5.0","5.0","5.0","1.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Paul Budd","Germany","2015-01-11","LHR-HKG-BNE in Business Class. Cathay Pacific never fail to impress in many aspects of their Business Class product - from check-in to luggage collection it is an excellent product. Heathrow lounge continues to underwhelm and not up to quality of their HKG equivalents however the food and beverage selection were good. LHR-HKG on a spacious 773 and managed to secure the best seat in Business House (11A) which is situated in the first row of the mini-cabin behind First - meaning that I was wined dined and cleared in good time. Lunch starter desert and wines were superb but 'Signature' main course was disappointing service approached 9/10. I prefer the smaller and quieter Cabin lounge at Hong Kong and grabbed a shower and some tasty dim sum prior to the next leg. HKG-BNE flight was simply excellent on the A333. Despite the seat feeling a tad less spacious than on the 773 I managed 5 solid hours of sleep and was treated like royalty by the crew. I was referred to by name at every touch-point and the team provided an excellent dining experience that balanced efficiency anticipation and warmth in equal measure. My only minor gripe was that the main course was served cold however it was swiftly dealt with by the Purser who apologised profusely for the oversight. Cathay Pacific really do value your custom and it is little coincidence that they remain as 'one of the very best in the Business'.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Mark Landingin","Philippines","2015-01-11","BAH-HKG-MNL. Once again I am very happy and satisfied with every aspect. Friendly cabin crew wide selection of inflight entertainment delicious food and good comfort of the economy class seats. Great job and great service as always! The packaging of their breakfast menu for our HKG-MNL flight was very interesting.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Dick Van IJperen","Netherlands","2015-01-05","I flew with Cathay Pacific economy class from Amsterdam to Hong Kong and vice versa. It was (at a supplement) possible to reserve a seat next to the emergency exit. This gave me an enormous amount of space for my legs - very comfortable. However it was freezing! Blankets and pillows were of no use at all at this temperature. Other than that - nice aircraft lovely and very diligent flight attendants good attention to cleaning toilets. I liked flying with Cathay Pacific (and Dragonair to/from Cambodia) very much and certainly would do it again.","","","Economy","","7.0","5.0","5.0","3.0","3.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rose","Australia","2014-06-12","SIN-LHR-JFK in Business on B747 for both legs. Significant improvement over the LHR-SIN leg of the trip. Food out of SIN considerably better than LHR both planes and cabins more updated and in better repair. Service attentive on both legs. Singapore ground staff to be commended for their efforts to assist in lost bag on the previous LHR- SIN leg of the trip due to massive problems at Heathrow on June 9. Got the impression that BA actually cared and tried to help resolve as best they could. IFE still lags behind the other carriers such as CX QF with relatively limited options but on balance an improved experience.","","","Business Class","","7.0","3.0","4.0","3.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Doherty","United Kingdom","2014-06-12","LHR-LIS 10 May Business Class. Lounge at T3 spacious - food selection limited and 'dated'. Disappointing as I am finding myself leaving the business lounge in search of a better food offering which is defeating the purpose. Flight - irritating its the old economy seats nothing more as I have written before this is basically being sold as something it may not be and does not allow me to trust BA to choose this option every time or to risk paying more than the bottom business class fare when I choose to fly in this cabin. Staff great food on board bus cabin good.","","","Business Class","","8.0","2.0","5.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Brindley","United Kingdom","2014-06-10","The outward trip Manchester - Heathrow - Milan was fine with even a guide to take us to our connection at LHR Terminal 5. The return trip Munich - Heathrow - Manchester was not so good. The system would not let me check-in online and despite being the first in the queue at airport check-in we had already been allocated seats right at the back (we discovered on boarding - no plan or explanation given on check-in) with no recline. Both planes were late and at Heathrow especially the communication was poor: at one point the board said 'Please wait' then there was a 'last call' even though the gate had not yet opened; the staff seemed unconcerned at the delay no explanation or apology were offered unless they were in the inaudible announcement but I doubt it as it was quite short. Having arrived at Munich to check in at 1.30pm we eventually got to Manchester at 9pm not too late as the pilot made up some of the lost time (all excellent pilots by the way). But during this time the only refreshments were a small packet of crisps and a drink twice. Not impressive although the staff on board were friendly and polite.","","","Economy","","5.0","3.0","3.0","1.0","1.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Galvez","Philippines","2015-01-05","HKG-MNL Firstly CX's entertainment was so-so so are the staff but the food was an understatement. You are just served with drinks and a sandwich which is so stingy of CX unlike PAL which still offers meals onboard. I didn't like the seat because when you recline it it invades your legroom since it was a ""Glide Seat"". Although it was an ok flight I still prefer their competitors Cebu and PAL. Its a shame that CX offers this product.","","","Economy","","5.0","2.0","3.0","2.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Chan","Singapore","2015-01-05","Travelling from Singapore to New York. Both legs (SIN to HKG HKG to JFK) of the flight were perfect. Meals were better than many other airlines and they served good dim sum! Staff were attentive and friendly. I read some reviews complaining that once meals are served and lights are off Cathy crew tend to chat at the rest area. I certainly didn't witness this. My only complain is the lounge at Changi and HKIA. The lounges were far too crowded I couldn't get a seat at The Wing I wished for a shower but I was told that it comes with a 30 minutes wait. I ended up at the public food court for some decent Hong Kong food. Though I managed to rest at G16 during the 3 hours transit. And take note priority boarding almost doesn't exist for Cathay in HKIA. There was an announcement but not exercised by the ground crew. So if you are those who like to board early join the queue early! I've got to say Singapore Airlines manage this much better than Cathay.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","V Saunderson","Australia","2014-12-31","LHR-HKG-SYD in December 2014. Flight was delayed and departed LHR nearly an hour late. No problem - relaxed in the business class lounge until flight was called. Boarding process went smoothly. Food during flights was excellent service as always superb. No time to check out lounges in Hong Kong as onward flight was boarding by the time I reached the gate. The only thing I think that lets the airline down is the in-flight entertainment which is a bit limited but it's a very minor issue. Cathay Pacific business class is not cheap but well worth it.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Moreitz","Australia","2014-12-31","I have had the opportunity to compare several carriers from SYD to FRA and DUS in Economy over the past few years and have just returned with CX from Europe for the first time. The words that come to mind are 'budget' and 'inconsistent service standards'. HKG to FRA return was a vastly different experience from SYD to HKG. On the way to Europe I reserved low fat meals and to say the food amounts were tiny (I am not big nor am I a huge fan of stuffing myself on planes) and certain elements of the meal service were non-existent compared to the regular fare would be an understatement. It was so mediocre that I decided to get the normal food offerings on the way back. One of the meal offerings from HKG to SYD which was a Beef Consume and can only be described as pieces of beef thrown into a clear flavourless broth with white rice was inedible. I am not the fussy however some things I noticed is that there were no hot towels only in premium economy CX are one of the few airlines who only allow 20kgs of checked baggage whereas all competitors TG/SQ/EK/BA allow more and the in season fruit salad consisted of about a handful of tiny pieces of Apple/Rock and Water Melon and soft drinks are poured out of bottles instead of receiving small cans. Apart from the fact that staff on the planes virtually never smile whilst serving passengers at least that was consistent. Furthermore 2 main meals were served within 3 hours of one another on a 9.5 hour flight back to Sydney. Why? When questioned I was told it was company policy. This resulted in not having any food for the last 5 hours to Sydney. Unlike SQ I also didn't notice on board staff helping or caring much about mothers with their young babies either. Now the good bits: Staff are very quick efficient and were always around throughout the flights with drinks and baskets of good snacks throughout FRA-HKG return not so much during SYD-HKG. Ice cream for dessert on two sectors was most welcome. The seats are very comfortable pitch is better than on paper leg room is very good each seat has a USB charger and the entertainment system is one of the easiest most enjoyable I have used although the movie /tv selection was not as vast as on some other carriers. Ground staff at all airports were also most helpful friendly and efficient. Had to unexpectedly break my trip in HKG and ground staff went out of their way to help me.","","","Economy","","7.0","5.0","4.0","3.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Tompkins","United Kingdom","2014-06-10","LHR to DXB Return. Outbound flight delayed 2 hours just as well as it took over an hour to clear security. Remote lounge quiet nice food and wine. Jumbo on way out new interior new and very good entertainment excellent attentive crew food as usual poor - (recommend you always eat at the airport which given cost of flight one really shouldn't have to). Inbound flight on a 777. Same on way back as on way in except also on time but must commend 2 crew members for their endless patience with one clown of a passenger.","","","Business Class","","9.0","5.0","5.0","2.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Down","United Kingdom","2014-12-31","A330 Business MEL-HKG. Once onboard I found Cathay Pacific business class absolutely faultless. The seat was comfortable and well designed the crew were attentive friendly and professional the catering was delicious and the entertainment was of good quality and fairly good choice. I can completely see why this product receives such rave reviews from most passengers. My only real complaint is the ridiculously limited baggage allowance. 30kg total is barely acceptable on economy class but for business is it a disgrace. When you compare it to 32kg x3 for other carriers it is not very competitive. Overall though this is an excellent product and well worth the premium.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Lambrechts","United States","2014-12-31","ORD-HKG return 18 Dec 2014 CX808. Fantastic airline. Great customer service both on the plane and off the plane. Left my wallet on the jet within 10 minutes of notifying ground personnel it was returned to me. Delicious meals with great quality plastic ware. Inflight entertainment had plenty of selection and the seats were comfy and spacious for a 15 hour trip. I only wish they had more alcohol selection.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Yong Mak","Hong Kong","2014-12-31","CX 701 & 702 (HKG-BKK-HKG). The flights were smooth the services were quite standard; nothing particular worth mentioning. However the food choices and the quality of food were subpar perhaps due to cost-cutting. Inflight entertainment was malfunctioned on return flight. Cathay's economy class looks increasing like a budget airline. Anyway overall it was acceptable for a short flight but nothing was particularly impressive.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Yates","United Kingdom","2014-06-09","LHR-LAX-LHR. This route is the new A380 which I was very much looking forward to travelling on it certainly did not disappoint. I paid £20 extra to reserve seats in the upper deck at the very back this area is only 4 rows separated by galley and toilets and really does feel like its own private cabin. Plus the seating on the upper deck in a 2-4-2 layout means sitting by the window not only feels more spacious as you only have 1 person next to you but due to the shape of the A380 you get huge amounts of shoulder room and access to little storage lockers below the window. Flew Virgin UC on my last trip to LA in a tired and dated aircraft and BA economy was welcome. Can not recommend BA enough.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Levy","United States","2014-06-09","We just flew round trip on the new A380 from LAX to LHR (and then on to Rome). The A380 business class area was nice and the food was decent. However the layout of the seats wasn't great (you have to jump over the person next to you when they have their seat in a flat position). Also avoid the aisle seats as you feel like you're out in the open and people are constantly bustling by. As well the seats on the aisle have zero storage space so you are constantly getting up to get things out of the storage bin above you or losing them under your seat. The BA lounge in LAX was ok nothing great (although the food was decent) and their South Lounge in LHR Terminal 5 was just ok - very busy and crammed with people. Nowhere to relax and enjoy some downtime. The food was the worst we've ever experienced in a lounge (only things available were horrible little sandwiches a few cookies and drinks. Since LHR is the hub for BA we expected way more. However our biggest issue was with the staff on board the flights. They were highly erratic in quality. Some were very friendly and helpful others were beyond rude. I had read that British Air now has a new system where the same staff does not do the same routes on a consistent basis. There are apparently a lot of ""floaters"" who come and go and work different flights by choice. To me this seems like a big mistake and most likely causes the huge discrepancy in service. Our flight home was an hour late (BA seems to be late a lot based on the many reviews). They also managed to lose all of our luggage. We travel a lot and will no longer choose British Airways as it's too much of a ""Russian Roulette"" as to whether your service will be good or not.","","","Business Class","","5.0","3.0","1.0","3.0","5.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Lewis","United Kingdom","2014-06-09","We travelled Club Europe from Gatwick to Paphos as we were going out to get married. The extra luggage was handy due to the dress and all the extras that we needed to take but we could have paid for the extra space at much less a cost. As it was our wedding we decided to treat ourselves and go the full hog so spent nearly £1000 extra on Club Europe seats expecting to get a really good experience. Check in was quick and easy but there was no queue at the normal check in either so we didn't really benefit from that. The lounge was nothing particularly impressive although we didn't get there with much time to spare so that was more our fault. We were let on the plane first through the front of the plane the problem was that the rest of the passengers also came through the same door and through the Club Europe section so to be able to put our bags up into the compartment I had to stand by my seat until the entire plane had boarded. The seating then was just a row of 3 seats with the middle seat blocked off so although there was ""extra room"" it wasn't what I'd have expected. Our bags were marked as priority with the tags but came out with the rest of the luggage. I don't know if we went in expecting more than we should have but for the extra money we paid I think we were entitled to have higher expectations. Not an ideal way to start our wedding experience. We'd never travel Club Europe again it was a complete waste of money so hopefully others will read this and save the money to spend on the rest of the holiday!","","","Business Class","","6.0","5.0","5.0","4.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","George de la Torre","United States","2014-12-29","I've flown with Cathay Pacific PE (JFK to HK) many times during the 2012 and 2013 years - my experiences all horrible in short PE class is like an unwanted step child the flight attendants are simply annoyed because they are occupied in the main cabin. I've always had to dispose of my food tray because of abandonment and the extra seat pitch is just offsetted when the seat in front reclines - impossible to use laptop. Want to give thanks to the ""real"" PE reviews here I'm saved from the 16 hours of agony and cost.","","","Premium Economy","","1.0","1.0","2.0","3.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jeremy Gordon","Australia","2014-12-29","I flew economy from Brisbane to London via Hong Kong. The first leg Brisbane to Hong Kong was very busy and I took the view that the cabin crew were very pressed. Hence they made mistakes. For example I asked for red wine and got white wine despite the stewardess repeating my order to me. Water was served from plastic jugs and tasted of cleaning fluid. Clearly they had not been rinsed properly. And unlike most other airlines on such long haul routes there was no overnight pack (containing eg. toothpaste and toothbrush etc). I believe cost cutting has gone too far with Cathay.","","","Economy","","5.0","4.0","2.0","2.0","3.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Tegtmeier","Germany","2014-12-22","FRA-HKG-PVG return in October. Although Cathay's fares are rather expensive I choose this airline because of the stopover opportunity at Hong Kong and the perfect departure times. Most flights to Europe leave at midnight so you can spend the whole day in HKG. Long haul flights very good with great staff. Although FAs are a bit reserved in general they are very attentive polite and caring about passengers. Several drinks were offered during the night and you can get free snacks in the galley. Toilets were kept clean. Quality of the meals very good but poor quantity. Why doesn't CX offer salt and pepper anymore? Looks like a rather silly cost cutting. A very positive aspect is that seating is not too cramped there are ""only"" 9 seats in a row in Economy Class instead of 10. Cathay's IFE is good with a wide selection of movies but most of them only in English a little down. Transfer at HKG is very easy but takes some time at security check (about 20 minutes). On flights to Shanghai hot meals and AVOD entertainment were offered which is outstanding for a flight time of 2 hours! Overall Cathay Pacific offers a good product but I would not rank it as a 5-star-airline in Economy Class.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Cutts","United Kingdom","2014-06-09","LHR-ATH-LHR outbound 6th June. Check in and lounge good as normal at T5' boarding done by bus which I always find odd at the home hub seat 3a on an A320 I like BA's club Europe and this flight was no different. Nice happy crew and the food English breakfast was pretty good flight arrived on time bags off quickly. Return 9th June check in at ATH airport quick and polite used the lounge which is ok but pretty full with 2 flights leaving about an hour apart. Boarding quick seat 2A and another A320 appeared a bit older but comfortable enough for a 3hr30min flight crew again friendly meal service was lunch which was ok arrival T5 on time and on a gate this time. I read some reviews on here I've travelled a lot with many airlines in economy premium economy business and first have to say my experience with BA has been mostly very positive. Everyone can have an off day.","","","Business Class","","7.0","4.0","5.0","4.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Prentice","United Kingdom","2014-06-09","London (LHR) to Houston (IAH) to London (LHR). T5 in Heathrow is crazy We been up and down the lifts and get train to other gates. We got boarding first then people comes in the plane. When the plane was ready to take off then 1 hour later food ready to give out to other people then nothing until 1 hour before we land. The seat was uncomfortable old and tired. The Cabin Crew were so miserable.","","","Premium Economy","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Easson","United Kingdom","2014-06-09","Travelling from Venice to London Gatwick with British Airways on what should have been a painless short flight (2hrs). How wrong I was. Held in boarding queue for about 20 minutes with no explanation. Then got onto flight to find no crew to help passengers in economy with on-boarding stowing luggage etc. I was sat in very last row and became apparent that the crew were sat at the back having a laugh. A large number of the passengers on this flight were elderly requiring help putting their hand baggage in the overhead lockers. Did the crew bother to look or help? No. They were sat up the back in the galley having a right old laugh. Only when we started taxi-ing could they be bothered to finish their chat and do a lacklustre safety demonstration. Which I couldn't see as the crew member demonstrating was right at the front of the plane. I couldn't hear the pilot announcement as the audio was faulty. No idea what he said or what flight conditions were. For a nervous passenger this is not great. Took off and then the crew started for service. The food I couldn't eat as allergic to one of the ingredients and told there was no other option. Fair enough. Was offered a drink about 20 mins before landing. Just as well I had my own water I guess. Finally crew member opened locker above my head on approach and her shoe fell out on my head. Wasn't painful per say but didn't get apology from crew member at all. She looked at me like it was my fault! I fly BA quite a bit and usually never much of an issue. I found the service on this flight incredible really. I'm still pinching myself to think it was actually BA. I left the flight feeling angry and slightly depressed if this is now the standard product from BA. The plane was old no map torn seats broken arm rests and rubbish in- flight service. I really will now try to find other airlines for both UK and International flights from now on where-ever possible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Mohammad Al-Adsani","Kuwait","2014-12-22","Flew Business class Doha - Hong Kong Round-trip. Both flights departed on time cabin crew were attentive and friendly. My Muslim meal request was honoured. However I opted for a window seat to look outside the cabin. Unfortunately it seems that CX has a policy of keeping window shades closed throughout the whole flight hence eliminating the purpose of window seat and the enjoyment of flying. I do not recommend flying with this airline if you enjoy window seat. I am a business class passenger and I expected to be treated with respect. Unfortunately this was not the case for me hence encouraging me to fly Emirates and Qatar Airways.","","","Business Class","","4.0","3.0","3.0","5.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Lindsley","United Kingdom","2014-12-18","Flew HKG-EWR. The business class was booked solid. The service was cursory at best. The dinner and breakfast (if you wanted to call it that) was an embarrassment to CX. The entire flight was terrible. If this is the best business class in the world I wonder what is the worst. You have my vote for being the worst.","","","Business Class","","1.0","5.0","1.0","1.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Ewell","United States","2014-12-18","I flew from NYC to HKG. The Premium Economy section was practically empty yet staff were not attentive. Finished drinks were left for hours before being picked up. The most important failure was the seat. The seat is not comfortable. They are made for short people. The seat gave painful pressure mid thigh. On my return flight today I heard another female passenger complain about the same thing. Air New Zealand has a much better product for this class.","","","Premium Economy","","2.0","1.0","1.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Knowlden","United Kingdom","2014-06-09","LHR-VIE on an A319. Online check-in didn't start working until about 15 hours before the flight. Selected 13F on a very full flight. Selected ""collect at the airport"" option. Suddenly 8E a middle seat. No aircraft swap no explanation no apology. Boarding pass failed to work at security an error somewhere in the system told security that pass had already been used allegedly before I even got to the airport. Boarding not great with a packed bus getting a tour of T3. Flight 15 mins late due to congestion at LHR. Service efficient but not overly friendly. Much prefer Austrian on this route and will return to them for my next trip. A shame as BA should be a world beater - I'd not flown with them for about a year and it bought back memories as to why I choose others.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Horn","United States","2014-06-09","We flew LAX to LHR on the new A380-800 in Club World. Flight was on time. The flight attendants were pleasant. Food was excellent. There was a huge choice of movies to watch. The lie-flat seats were very comfortable. I am definitely going to fly British Airways again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Carlos Blanco","United Kingdom","2014-12-18","Business Class LHR-HKG B777. HKG-AKL A340. I believe the people are the one who define an airline. You can have the most luxurious seats in town but it means nothing if there is no real service on board. This is why I regard Cathay Pacific as the best airline in the business (we flew with SQ EK as well). We flew in both newish business class in B777 and the old 'coffin' style A340 business class cabin. I can understand why people complain about the old one but I didn't have a problem with that. It's still comfortable. The service from the people on board was superb. We had a problem during the flight to Auckland. My phone fell into the space behind the seat. The FA chief asked me to move to the empty seat next to my seat as it would probably not safe due to risk of spark from the friction between the phone and the seat. She asked my partner's number so she would update us once the engineer retrieved the phone. At the end they managed to retrieve the phone and the lady sent us a text about it and also wished us a great holiday in NZ. I'd never thought that we would get such a great service from an airline. We currently live in Europe so we flew frequently with European airlines. I have to admit that we really have low expectation on airline service. We paid premium for the ticket but it was great value for the money. The service was amazing throughout the journey. I must say the food on board and in the lounges were fantastic. So would I recommend this airline? absolutely. It's not the cheapest but you will get what you paid for.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howard","United Kingdom","2014-12-10","Recently had to make an emergency booking and the prices were very high no business class seats were available so flew on Premium Economy. Check in was very fast and efficient at Heathrow and being a Marco Polo member was able to access the lounges London and HK. Boarded very quickly and settle into my seat with no seats in front of me (I actually found it uncomfortable compare to having a seat in front). Champagne served before take off food was surprisingly good and as usual Cathay pacific stewardess were excellent. At HK I flew business class to Cebu. Check in at Cebu fast and efficient and onto HK in premium class never did like the lounge in Cebu lack of decent food. Quite surprise no champagne was offered perhaps it because it is regional flight. Food wasn't that appetising so didn't bother. Premium class from HK to London champagne and soon settle into my seat this time half way with seat in front and this time I had a superb air steward he really did look after me I wasn't feeling too good – many thanks for that. OK Good point about premium class it is worth it if you can book in advance as the prices are much more reasonable excellent cabin crews quieter cabin and great food on long haul flights. The bad point about premium class I don't think you get welcome champagne on regional flights and the food isn't good except on long haul flights divider curtains remain open for an hour before takeoff and landing and I didn't like the fact that economy class passengers were using our rest rooms facility. Plastic cups for soft drinks or wine is a big no for me it should have been in a glass.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","2.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Robert Szocik","United Kingdom","2014-12-10","Booked through QR for a MAN-DOH-HKG return with DOH-HKG operated by CX. A330s on both flights. My first-time with CX as I usually use QR for the whole route. After having read some poor reviews on here I wasn't looking forward to these sectors especially as QR are my favourite airline. But what a surprise! Both sectors were fairly busy yet the cabin crew were faultless: friendly talkative helpful and completely professional - some of the best crews I've come across anywhere. Both flights arrived early. Both planes spotlessly clean. Bags on the belt at HKG soon after clearing immigration. Stress-free in-town check-in as always at Hong Kong Station. My only criticisms are: the seats are better suited to short-haul not the 9-10 hours needed for the DOH-HKG sector the food isn't Asian enough and they make everyone close the shades for most of the flight - but the latter is just a personal issue and I know some may prefer it this way. Overall the two flights with CX were better than the two flights with QR and I am now considering flying direct from MAN with CX for my next trip to Hong Kong.","","","Economy","","10.0","2.0","5.0","3.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ken Howie","South Africa","2014-12-10","Very efficient and welcoming boarding. The new business class seats are excellent. Plenty of space with storage for all the personal items and very comfortable in the sitting and sleeping positions. This was a long flight and both my wife and I slept most of the night. Food was good with excellent wines and service was immediate without being obtrusive. We had a 2 hour transfer in Hong Kong with no hassles. The second shorter fight on an A330 with the same seating was also very good. Overall a very pleasant journey with no complaints.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Vicki Saunderson","Australia","2014-12-04","I flew SYD-HKG-LHR in business class. I chose this airline because of the reviews and the full flat bed seats and I wasn't disappointed. I was concerned that the seat wouldn't be very comfortable when it converted into a bed but I slept surprisingly well. The flight crew in my cabin were attentive courteous and professional. I was always addressed by name and nothing was too much trouble for them. I arrived into London feeling rested and refreshed. The only criticisms (and they are minor) were the meals on the SYD-HKG leg which were only average (the food on the HKG-LHR leg was superb) and the in-flight entertainment which was a bit limited. I had plenty of other things to occupy me though so this wasn't much of a problem. I can't recommend this airline highly enough.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Campbell Roy","United Kingdom","2014-12-04","LHR to Hong Kong and then onto Australia. The flight from LHR to Hong Kong was one of the worst I have experienced. During the flight it was very cold and several people were sitting with top coats on. I asked a flight attendant if the heating was working and the reply was ""it will warm up once we get going"". After 6 hours it was still freezing. It took ages for the food to be served and there seemed to be a lack of staff. If like me your over 6ft the seating is very tight. On our return from Australia there was no change. Sitting at the back it was a case of take it or go hungry as the food on the menu had run out. It was still cold and the paper thin blankets given out were a waste of time. I was told this was a good company to fly with I can confirm its one of the worst!","","","Economy","","3.0","1.0","3.0","2.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Heather","United Kingdom","2014-12-04","LHR-HKG-SYD and return. Business Class at a good fare thanks to a recent sale. Used Cathay Pacific earlier in the year to get to Bali and having been somewhat underwhelmed I managed my expectations accordingly for this very long journey. All I can say is my expectations didn't need to be managed! Of the four flights one was 'outstanding' (SYD-HKG) two were 'very good' (LHR-HKG and HKG-LHR) and one was 'no worse than BA' (my benchmark for lacklustre Business Class service) (HKG-SYD). New clean planes on all sectors. On-demand entertainment with a wide choice. Flat beds. Very good to excellent food with the exception of the breakfast on the HKG-SYD leg which was very poor indeed. Lovely wines. And on time or very close to it. But it's the cabin crew who really make (or break) the flight and Cathay Pacific crew are in my view generally the best out there. Attentive but not pushy. Service with a smile. And apparently happy - at least in front of the paying customers. If you go where I need to go you're my airline of choice now.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tejatanalert Sukasem","Thailand","2014-12-01","Flew from Bangkok to Hong Kong on CX2700. The departure and arrival were on time. We were upgraded to premium economy since I was not able to do the advance check in and had to call CX office in Bangkok. Overall flight and meal are OK.","","","Premium Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tejatanalert Sukasem","Thailand","2014-12-01","Flew from Hong Kong back to Bangkok. The plane was pushed off on time but we sat on the tarmac for almost half a hour without any explanation from the cockpit. Once in the air everything was acceptable.","","","Economy","","4.0","3.0","3.0","3.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Derek Salter","South Africa","2014-06-08","LGW to AMS. Easy check-in at Gatwick with the pods to check in and print boarding pass. Did that the night before as staying at an airport hotel. Easy and quick to drop off bag. Departure lounge easy to find. Controlled boarding. Pleasant staff and light snack on short flight. Well recommended and far better to use than T5 at LHR if you have the choice. Luggage took a long time to arrive at AMS but that is Schipol's issue rather than BA.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Rose","Australia","2014-06-08","LHR-SIN in Business on B-747. Hard to find much good to say about this experience. Everything about the trip was chaotic and disappointing. Heathrow T5 a complete overcrowded mess. Flight delayed by 90 minutes as they couldn't get the jet bridge away form the plane and it took far too long than it should've to resolve. And to make it all worse BA had a global baggage IT systems failure which resulted in my bag not making it to Singapore (despite checking in several hours before the flight). The flight itself was average at best. Upstairs cabin comfortable enough although the plane was old and tired IFE limited food appalling. The only positive thing I can say was the crew smiled a few times through the awful flight which at least suggested they were trying. Can't imagine how BA can compete with SQ on this route given the absolutely dreadful nature of what was once a much better airline than it is today. They have no idea where my bag is or when I will get it and you can't contact BA in Singapore on the weekend as they are closed. One just gets the impression they couldn't care less. Would not recommend.","","","Business Class","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Arnold","United Kingdom","2014-11-25","I flew from LHR-HKG on CX256. The flight was full and the staff were kept busy. The cabin service was adequate but not anything special would fly with them again but not if I could get a cheaper fare elsewhere.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Denise Higginson","Australia","2014-11-25","My partner and I flew premium economy in October 2014 from London to Perth. The leg from London to Hong Kong was ok with very attentive cabin crew. We were both very disappointed with the seat and limited space in premium economy. We found the food and beverage service very similar to economy class. The leg from Hong Kong to Perth was very disappointing as my inflight entertainment system was unavailable due to the TV screen being jammed. This was made worse as it had not been fixed for several days and the cabin crew were aware of it. I was given $75 American dollars to spend on boards as compensation. On my return to Perth I made a complaint to the airline regarding my experience. The airline did reply apologising for the unavailability of the inflight entertainment system. I was offered another $75 American to spend onboard my next Cathay Pacific flight. I was not happy with the response from Cathay and as a result will not choose to fly with them again. My partner and I were very disappointed with Premium Economy and did not feel it was worth the extra money really not much better than economy class.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Bennies","Australia","2014-11-20","We flew economy Brisbane to Paris Via London and Hong Kong which although had 2 stops was faster than 1 stop and the departure and arrival time was suited - able to leave at night after work and arrive at night tired. We had great service and were ready to sing Cathay praises. This flight was great the meals movies etc. We chose Cathay as it had good prices and times for an open jaw flight bookable directly on their site (I prefer not to use Travel agents). Return was NYC to HK and HK to BNE. The meals were terrible. For a 14 hour trip and we were served 2 terrible meals (the first in many flights that I have ever really thought - yuk) and just couldn't eat including vegetables and pasta SO overcooked. (miss being able to pre-order seafood meals and no healthy options unless you want a fruit plate served at every meal for 60+ hours - really?). We were lucky that we got on with food and coffee from the airport lounge (as they take some time to serve - unlike Singapore) and the passenger next to us told us how grumpy he was due to hunger - after his 2 meals! When we buzzed cabin service on the return trip it was served with a grimace and we were made feel uncomfortable. It is very different from the excellent professional and immediate service that Singapore Airlines provides in economy.","","","Economy","","6.0","4.0","3.0","1.0","5.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Mark Murphy","United Kingdom","2014-06-08","I really do not have the energy to write very detail of how bad my very recent flight too (and from) Vegas was with BA however I can categorically state I will never fly with them again and am bewildered as to how they survive a superior option as an airline. Highlights of my journey include: Severe overheating on flight complaints ignored until someone fainted. Delayed on runway for 90 minutes for what was described as catering reasons. Running out of food and beverage 1 hr into a 11 hour flight. (No beer 1 hr in to flight - after the 90 minute delay). Uninterested and incompetent staff. Lost luggage. (1 case has so far turned up). Space reduced to less than a foot (Head to back of seat) once person in front inevitably reclines. I could honestly go on and on about how bad an experience this flight was and am being completely honest when I say that I am an easy customer to please. If you have Virgin as an option even its a bit more expensive please take my word for it and go with them they are a class apart. BA operate as a (poor) budget airline posing as something else. Very poor journey shocking experience.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Berry Nick","United Kingdom","2014-06-08","LHR to BOS. Day after baggage shut down but First check in easy and security quiet. Super breakfast in Concorde Room. Flight then delayed for 2 hours whilst all on board but crew were great. Food and wine superb and service was BA at it's very best.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Charlie Harm","United Kingdom","2014-06-08","Flew in Club World for the first time on the new BA A380s. Big disappointment. The two upper deck cabins feel congested with more seats than the upper deck of a 747 yet noticeably fewer staff per passenger and too few toilets. The dinner service on the LHR-JNB flight was chronically slow (about three hours from beginning to end). The staff have been instructed to deliver drinks by hand from the galleys (rather than from a trolley) and to plate all the meals. All this takes too long with this level of staffing and the passenger experience suffers. The cabin crew were also curiously bad tempered perhaps due to the frustration of trying to deliver an over complicated meal service to increasingly disgruntled passengers. A pity as the planes are quieter than previous generation aircraft and the flight was very smooth.","","","Business Class","","4.0","4.0","2.0","1.0","4.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Cassie","Canada","2014-11-20","CX888 HKG to YVR. The HKG flight to JFK via YVR leaves at 1 am. So if you are on holiday and even if you leave your baggage at the hotel for the day it makes for a very long stay at the airport. The lounges are excellent (the Wing is very good the Bridge is excellent the Pier very dated-try to find e.g. a USB port) unlike American business lounges they have hot food some to order champagne and several staff cleaning and tidying the lounges. Our flight was delayed. The excuse was ""late towing."" I've never heard that excuse. Apparently the plane was there all along but ground staff had neglected to tow it to the gate. When it finally showed up they promised us a 1.50 a.m. departure. At 2.20 we were still on the tarmac. On the plus side the cabin crew were excellent they whipped into action once we were airborne and for those of us still wanting to eat they provided a great meal in no time. Drink service was a little tight; if you asked you got it and they were generous with pours but there was no e.g. pre-flight drink orders or refills without asking. The newish biz class seats are very comfortable and I really liked the storage areas. Their night masks have velcro. Sounds petty but a comfortable night mask really helps you sleep on a long haul. Their large AV screens offer a great range of movies and TV shows. The second meal was decent but no alcohol on offer (even though you arrive at YVR at 8:30 p.m. if on time). I would fly Cathay again in a heartbeat and think their air crew did a standout job but there is still room for some polish on service.","","","Business Class","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Cassie","Canada","2014-11-20","NRT to HKG. Even though this is an international flight Cathay uses their ""regional"" 777 craft with the 2x3x2 config in business. My partner and I had the middle three the middle seat empty which is common on e.g. Lufthansa within Europe. Service was excellent. Food was very good. Flight was on time pleasant no issues. The NRT business lounge is nothing to write home about very basic needs an update. The regional biz seats do not fully recline. In fact if you're six feet (or taller) you will find in the recline position they are actually a little uncomfortable. I found it impossible to doze off even though with the early departure I was tired and ready for a snooze as you're lying in a sort of zig-zag pattern. Still the cabin seemed brand spanking new everything was in perfect order and there was much more leg room than a regional biz class flight in the US or Europe. Cabin crew offered prompter more attentive service than on our long haul a few days later. For a flight of less than five hours faultless.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Pitcher","Australia","2014-11-17","Flew Cathay to New York via Hong Kong in business economy. Was nervous at downgrading after reading all the comments. Could not have been more pleasantly surprised. Food excellent cabin staff most courteous and friendly seat comfortable all good from me. Inflight entertainment excellent. Going to fly again.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Tsoy","Russian Federation","2014-06-08","LHR-ARN. All the procedures at Heathrow terminal 5 were a breeze. There was some kind of baggage delivery failure at check-in but the staff managed it very well smiling and being professional. The flight went on an old dirty and worn out A319 though seats were comfortable. The service was of typical intra European flight: light cold snacks and drinks flight attendants were professional. Overall I would use BA in the future but I would prefer flying a newer plane next time.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Rosamond","United Kingdom","2014-06-08","Recently flew from LHR to Munich and then from Budapest to LHR. The flights were ok and seats etc as standard in economy but were not overly impressed with the staff and thought food was awful (albeit a roll). We didn't have breakfast as thought we would be having snack on plane on outward journey but it was inedible and on return we didn't have lunch as again thought we would have snack on plane but again thought it was inedible - chicken tikka with spinach roll which I am sure some people may like but why cannot they serve any plain food like cheese or ham or beef especially as they are a British airline. We used to always fly BA but stopped using them and had just started to try them again but doubt whether we will continue.","","","Economy","","5.0","4.0","2.0","1.0","1.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Reno","United States","2014-11-12","First Class on Cathay commands a premium but in the end you get little more than a bigger seat. Consistency and orientation seem to be big problems. For example they seem to offer some F passengers an escort through security while others (like me) do not get one. They offered a padded mattress (duvet) to some passengers but not to me. For the most part I was ignored. The Inflight Service Manager introduced herself at the beginning of the flight then disappeared for the remainder of the flight. The cabin crew delivers the meal then hides in the galley. They ran out of Heineken beer about 2 hours into a 16 hour flight. Don't get me wrong…the flight is not awful. The seat really is big. They serve 1 can of caviar Krug champagne Johnny Walker Blue and so on but how much of that do you really consume? But it is a huge premium and from my limited experience the Business Class is a better value assuming you can get accustomed to the Cathay service. They are really very friendly but they basically ignore you.","","","First Class","","5.0","3.0","2.0","3.0","4.0","","","1.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Ebdon","Australia","2014-11-11","Travelled business from Paris to Brisbane with Cathay Pacific via Hong Kong. The flight from Paris to Hong Kong was very poor. Business was full and staff didn't seem very friendly. They ran out of meal options and they couldn't find anything for me to eat for the main meal - very bad. The seat was comfortable and spacious enough but the service was like being in economy - cattle class with a bigger seat. I rang the buzzer but no ever came. The flight from Hong Kong to Brisbane was marginally better crew did seem more attentive but food was average booked these flights with FF points would have been absolutely livid if I had paid for the flights.","","","Business Class","","3.0","4.0","1.0","1.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Reno","United States","2014-11-11","ORD-HKG Oct 10. First Class on Cathay commands a premium but in the end you get little more than a bigger seat. Consistency and orientation seem to be big problems. For example they seem to offer some F passengers an escort through security while others (like me) do not get one. They offered a padded mattress (duvet) to some passengers but not to me. For the most part I was ignored. The Inflight Service Manager introduced herself at the beginning of the flight then disappeared for the remainder of the flight. The cabin crew delivers the meal then hides in the galley. They ran out of Heineken beer about 2 hours into a 16 hour flight. Don't get me wrong… the flight is not awful. The seat really is big. They serve 1 can of caviar Krug champagne Johnny Walker Blue and so on but how much of that do you really consume? But it is a HUGE premium and from my limited experience the Business Class is a better value assuming you can get accustomed to the Cathay service. They are really very friendly but they basically ignore you.","","","First Class","","5.0","3.0","1.0","3.0","3.0","","","1.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Mejia","Philippines","2014-11-06","CX903 MNL-HKG and CX904 HKG-MNL. Main gripe is they don't serve proper hot meals. Not even coffee. Even Philippine Airlines serves hot meals on the way to HKG. Early morning flight outbound. Online check in meant shorter queue and a chance for breakfast in the airport (which is essential since CX starves its passengers on this leg). I think breakfast should at least have been served. Seats on the older 777-200 was wide and comfortable but IFE non existent. Flight crew attentive and friendly. Mid-afternoon return flight on 777-200 with new configuration. More IFE options but food service basically non existent. Not even ice for the water was provided! My wife's monitor conked out 30 minutes after StudioCX was turned on and couldn't be addressed by the apologetic staff. I think CX should improve its regional service. Unless your tickets are on discounted economy (as mine was) you'd feel cheated flying CX MNL-HKG-MNL.","","","Economy","","6.0","4.0","4.0","1.0","2.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Virchow","United States","2014-11-06","Flew EWR-HKG in October2014. The lounge was shared with BA. No proper catering instead chips and semi-lousy sandwiches as well as beer and soft drinks. The flight itself was a hurried affair as everyone wanted to sleep. The FAs seemed angry and couldn't wait to deplane. They didn't crack a smile and didn't want to be bothered with questions. The EWR catering was awful. The food service (dinner and breakfast) was for the most par inedible.","","","Business Class","","3.0","5.0","1.0","1.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Anagnostellis","Australia","2014-11-06","Flew Business class from SYD to JFK via HKG on Qantas points - a long trip but easy HKG connection and comfortable seating on both sectors particularly with the new 1-2-1 configuration. Service was pleasant and efficient and good food quality although limited IFE options detracted from overall experience. Very pleased to avoid LAX even if a few hours longer and evening HKG departure made for a restful evening sleep. Great way to get to North America from Australia.","","","Business Class","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Davison","United Kingdom","2014-11-03","LHR-HKG-LHR. Service orientated with smiles in abundance. Food refreshments and snacks where all good quality. I felt looked after and arrived at both destinations on time. Fantastic airline others can learn a lot from Cathay Pacific.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","K Miles","New Zealand","2014-11-03","CX 198 5th Oct. CX 253 7th Oct. CX 234 23 Oct. CX 197 26th Oct. Traveled from Auckland to London return from Milan to Auckland all flights in October - premium economy. Seating disappointing foot rest hopeless. Food strictly average as was service on all sectors. Inflight entertainment also strictly average - films not current. Cathay needs to up its act in premium economy if it is to compete.","","","Premium Economy","","4.0","1.0","2.0","2.0","1.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Ward","United Kingdom","2014-06-05","LHR-ATH-ATH June 2014. Both flights 1.5 hours late which always seems to be the case largely due to the old plane (767) used on this particular flight. Food average cabin crew variable-average overall. No apologies for lateness of flights which unacceptable-BA still seem to think that they are doing you a favour for letting you fly with them. Poor overall and am even considering using Easyjet as Gatwick closer to my home.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Rose","Australia","2014-11-03","HKG-ORD on B777 in Business. Despite a 90 minute delay a wonderful flight. Peaceful cabin environment comfortable seat excellent IFE good food and crisp professional attentive service. Hard to find many faults other than a somewhat sub-standard wine list. Would recommend Cathay for long haul business which is significantly better than their regional business product reviewed previously.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Gallo","Australia","2014-10-31","My wife and I travelled from Sydney to Hong Kong on 3 October 2014 in Premium Economy. Cathay Pacific had not cleaned its on-board toilets prior to leaving Sydney. Shortly after take off we used two separate toilets on the plane. Both toilets were filthy both had urine all over the floors and smelt. Our second leg of our trip from Hong Kong to Paris with Cathay Pacific had a delayed departure of about 1 1/4 hours. Finally we discovered why there had been a delay. Cathay Pacific announced that the entertainment system on the plane was not working or more correctly that there was no power to the entertainment system. Hence in Premium Economy we spent 12 hrs on a plane with no entertainment system no reading light and an inoperative flight attendant call button due to no power. The responsiveness of the flight attendants remained minimalist despite the inability of passengers to call attendants. Overall Cathay Pacific's service and value we received for the money we had paid was very poor. From what I observed in October 2014 the standard at Cathay Pacific airlines has dramatically fallen.","","","Premium Economy","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Bennett","United Kingdom","2014-06-04","Sao Paulo - London Heathrow Club World. Sat in the upper deck on the 747. Fantastic experience. Very comfortable flight with attentive helpful cabin crew. Reasonable food good selection of drinks and good IFE.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Barry Hebblethwaite","United Kingdom","2014-06-04","LHR to BKK in club world over night flight. Lounge at T5 great. Nice choice of hot foods wines and snacks. Love the spa treatments. I really like the club world seats very private for sleeping. Food tasty had mushroom pasta. Good choice of films. Most of crew in club did a great job still get the odd one here and there that are surly and disinterested - make you feel as if they are doing you a favour! I always try and fly BA on the whole a great airline.","","","Business Class","","7.0","5.0","3.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Maksim Uranus Ivanovo","Russian Federation","2014-10-31","Travelling from Melbourne to Beijing and transfer in HKG (CX178 and CX390). The seats are fine and studio CX is good. It has some new movies TV dramas and music. Especially it has the entire season of TV series. Other airlines only have several episodes. MEL-HKG had supper and breakfast the food was delicious. Three choices for the main course: fish fillet beef sirloin with rice and vegetarian penne. Breakfast had two options they are seafood congee and frittata with bacon. Choices ran out as I was in the rear row so I can only choose frittata. But the cabin crew keep apologised many times they were very good.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Bissell Julie","United Kingdom","2014-10-31","We flew from Hong Kong to London Heathrow on 23 October. The flight left 35 minutes late. The first problem was that Cathay Pacific had not registered my vegetarian meal and were in the process of allocating this to a surprised passenger nearby (who was willing to accept it). When we let them know that it was me that had ordered the vegetarian option the crew said that It ""shouldn't be a problem - there was probably a spare vegetarian meal aboard"". Not what you want to hear at the start of a 13 hour flight. For the record the other partners on the flights involved (Virgin Atlantic and Air New Zealand) had registered my request and made it clear within minutes of our arrival onboard that they knew where to deliver the vegetarian meal. We saw the cabin crew for the two meals and on three occasions after - the other aisle was serviced our aisle had little assistance. I was awake for about two thirds of the flight so I didn't miss them while I was asleep. We had to almost grab a steward to hand over our rubbish. This was not Premium Economy this was cattle class with extra legroom. Never again. Next time we fly we will avoid Cathay Pacific.","","","Premium Economy","","3.0","5.0","1.0","2.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Linda Bowen","Barbados","2014-06-04","Travelled from Barbados to London Gatwick and then onwards to Italy using British Airways in both instances. Returned to Gatwick on May 28 and again travelled by BA to Barbados. My experience in all instances was extremely positive. The flight crew on all flights accommodated my every request. The food was served at the right temperature at appropriate intervals and was tasty. I would definitely use this airline again.","","","Economy","","10.0","3.0","4.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Quin","Australia","2014-10-31","I first flew Cathay in 2011 to China which was a very good experience in all areas (service catering entertainment etc) however I flew Cathay again in 2014 to USA and Canada and was very shocked at how the quality of their service catering and entertainment had declined in a matter of 3 years. The staff who were previously helpful are now unfriendly lazy and unhelpful and the catering is atrocious. The food is poor quality and has little or no taste and rightly said by another reviewer they somehow no longer provide salt and pepper! I understand times are tough with certain airlines but you wouldn't expect them to skim on basic condiments. The entertainment system has limited options and sadly I think the overall passenger experience in economy has gone downhill. Don't think Cathay will be my first choice in future.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Sanyal","United States","2014-10-28","Recently flew from Calcutta via Hong Kong to Chicago. Calcutta-Hong Kong section operated by Dragonair. Good service friendly attendants. Interestingly enough I was served a full meal while the others in the cabin received a wrapped sandwich. Eating and drinking ""sumptuously"" while surrounded by passengers sipping cola and chewing on a morsel made me self-conscious and slightly uncomfortable. A flight attendant informed me that the others had been upgraded and had not paid the fare that I had and was thus not deserving of the full meal and drinks and convenience pack normally provided in this cabin! The Hong Kong-Chicago flight was efficient as always though it seemed the standards among the flight attendants were not uniformly high. Overall Cathay Pacific delivers a high quality travel experience.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Rose","Australia","2014-10-28","YVR-HKG-MEL in Premium economy. On balance a bit of a mixed bag experience. Seats definitely an uptick from economy but the fundamental problem is cabin design which is flawed - the cabin feels like a retrofitted afterthought which it is. On the B777 YVR-HKG leg the one toilet in premium economy is in the right front of the cabin necessitating anyone on the left side of the plane to crawl across the four seats in the middle front row to access it. That isn't well thought out and isn't a nice thing to do to the people sitting there and is difficult at night with all four people stretched out sleeping so the alternative is walking back into economy down the left aisle which is a hassle. On the A330 HKG-MEL there is no premium economy toilet which requires a trip back to economy. Food seemed more 'economy' than 'business' but to be expected really. The other big negative on the YVR-HKG flight was the premium economy cabin was filled with upgraded passengers due to a massively oversold economy cabin. I would estimate 80% of the people in premium economy were upgraded and not for status reasons which makes the logic behind paying for it hard to justify. On the positive side Cathay service always shines and the crews are professional and efficient.","","","Premium Economy","","5.0","3.0","4.0","3.0","4.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Bree","Australia","2014-10-28","MEL-HKG-YYZ return in economy. It was okay let's face it economy is never going to be fantastic but for economy it was just fine and I would do it again. As we were going to Canada we were allowed 23kg x 2 which is great. I considered upgrading to Premium Economy but it would have been an EXTRA $4000 for the two of us just too much. The flight to and from HKG from Mel was fine. Seat a little hard but we found sitting on their blanket in its bag helped there. The food was okay. The FA's were lovely very friendly. Entertainment very good also. Flight to Toronto was full. We paid extra for exit row seats. Was very cold against the door. I had wrapped just about everything I could around my legs it was really freezing there but still not a bad seat in that you could just walk straight out of it no climbing over anyone so if you go for that seat bring warm items for your legs. Going to YYZ was better than returning. Returning the staff seemed to disappear. They were not very organised at YYZ coming back either the line ups were all messed up and wheelchairs couldn't get through. They called the far rows first before business and it was just a big crazy mess of confused people. We were late leaving HKG for MEL due to late passengers but not surprising as there was a gate change. Mostly though the flights were on time our luggage arrived safely the entertainment was good and thank goodness there were no shell seats as what we experienced back in March. After travelling to Canada before via LA this is a far better option even if longer. Stopping over in HKG is ideal and the airport there is very efficient.","","","Economy","","6.0","3.0","5.0","3.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Pearen","Canada","2014-06-02","Flew YVR to MUC via LHR. I had high expectations for this airline but was pretty disappointed. We were flying with twin 15 month olds so it's great with BA that you can preselect the bassinet spots when booking. Crew did bare minimum seemed as though asking for anything was a huge inconvenience. Audio on IFE was awful couldn't hear any movies. Flight landed 10 minutes late in London and we were denied boarding on the MUC flight due to being late. If they allow a connection of 1h10 and you're 10 minutes late and can't get on their system is flawed. When are any LHR flights not 10 mins late! They rebooked us 2.5 hours later but after complaining put us on a Lufthansa flight 1 hour later. I never thought I would say this but will use Air Canada on this route from now on if the price is equal.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Narottam Lal","India","2014-10-28","DEL-HKG-SFO in Premium economy class. Few of the points to be highlighted are: Reliable co-operative ground staff and very co-operative onboard staff. Highly graded on punctuality. Easy booking even on phone. Easy online check in and pre-allotted seats. Good and tasty onboard food service. Comfortable seats even in economy class premium economy class is not as comfortable as advertised by air line but OK for the money charged.","","","Premium Economy","","7.0","4.0","4.0","5.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Stephensen Warren","Australia","2014-10-28","We travelled from Hong Kong to LA on the 17/10/2014 on flight CX880 we usually fly business but on this occasion we flew premium economy we have flown for many years using Cathay to Australia Europe and the Middle East so were expecting a good flight not long after dinner the staff closed all the window shades obviously wanting people to sleep so they did not have to work as was indicated by the total lack of any service they passed through the cabin about twice in 6 hours offering people warm water from a bottle where was the ice cold drink or tea or coffee? I have never ever experienced such poor service in all my years of flying the staff on this flight had no recollection of customer service or relations to earn the 2014 airline of the year baffles me. we will certainly not be using Cathay on future flights the aviation world is full of options.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Shiva Raman","Australia","2014-06-01","Dublin to Sydney (via Heathrow and Singapore). Club Europe from Dublin to London and club world to Sydney. Flight to Heathrow delayed 40 mins due to weather which was fine. Upon arrival in Heathrow waited for an hour for the bus transfer leaving us 30 mins to make the next flight. Upon boarding the connection bus another 30 mins delayed. By this time it was about 10pm. Obviously missed the connecting flight to Sydney so tried to find a BA contact in terminal 4. Was then advised to go to terminal 1. No BA reps around and no 24 hr phone number. Then transferred to terminal 5. By this time it was midnight and still no BA contacts. Finally went to baggage services and saw a BA rep that had no idea what was going on and sent us to the first class lounge which was closed. Finally someone appeared at 1am who sorted out our hotel room and as the delay was caused by BA they provided us with the option of flying back to Sydney on BA or could see if they could get us on a China Southern flight (we had originally booked China Southern). We took the BA option as it was easiest and needed to come home. Next day arrived at airport and boarded through Gate C in terminal 5 (hate Heathrow airport). Lounge in Heathrow was fine over crowded but fine. Upon boarding the BA business class product we were very disappointed to say the least. Seats old aircraft old and the seating configuration was awful. We had the two middle seats E and F which were facing backwards however the seats on opposite sides are very close facing towards you. Flight left on time and arrived in Singapore on time. There was a delay of an hour in Singapore but again that couldn't be helped. They were also out of the express passes which was annoying and also lost our baggage - luckily it arrived two days later. Good luck if you're expecting to sleep on the flight. Seats were small and very uncomfortable. The amenity kits were ok however they ran out of eye masks. The hit towels were anything but hot. Food was below average. Overall I wouldn't recommend British Airways Club Europe/world. The best I've experienced so far from Sydney to Europe would have to be on China Southern. Considering they are 2-3 grand cheaper than British Airways and they offer a better business class product and a more seamless transfer process.","","","Business Class","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Lawence","United Kingdom","2014-06-01","Belfast City to London Heathrow on 30th May 2014. I travelled in economy class on this domestic flight across the Irish sea. The flight experience with BA started with a pleasant check-in agent who made sure I knew where I was going to and was then equalled by well groomed and friendly cabin crew. A small drink and a biscuit was offered on this route. The captain kept the passengers informed of the route and arrival was on time and disembarkation swift. My only complaint was that the announcement in Belfast was not clear and was made by somebody who was hard to understand.","","","Economy","","8.0","5.0","4.0","4.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Silalahi Farel","Indonesia","2014-10-22","Flew CGK-HKG-JFK-HKG-SIN on the 8 Oct and to Singapore on the 12 Oct. Overall experience ok. Seat comfortable. Food slightly disappointing. Flight was on schedule. Entertainment nothing to be excited.","","","Business Class","","8.0","3.0","3.0","2.0","2.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","James Ng","Hong Kong","2014-10-13","Traveling with Cathay Pacific in premium economy class from Doha to Hong Kong in 28 August 2014. Flight was on time and was operated on a A330-300. Welcome drinks and hot towel was served when I got on the plane. Touch screen entertainment system was sensitive and films were up to date. Dinner was served 1.5 hours later and it was good. However breakfast wasn't good - just a snack box served with a very cold chicken wrap - Qatar Airways serves a hot meal on the same route in economy class. Crew should smile more. Seat was uncomfortable and after a eight hours flight I was very painful. The toilet was dirty. Flight arrived Hong Kong on time. I won't pay about a double price than economy class next time when I travel in Cathay's premium economy class.","","","Premium Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Struck Bernd","United Arab Emirates","2014-10-12","CX418 6 Oct HKG to ICN. A330 Fully occupied. Seat ok also cushion attached to Seat Belt very uncomfortable. Food (Pasta) was a nightmare completely tasteless. Salt and Pepper is not being served anymore. Preferred not to eat.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Robert Sakakeeny","United States","2014-06-01","BA 214 in the late spring os a 747-400. Lie-flat seats were ok but still difficult to sleep on. Seats alternated between face-front and face-rear so when the privacy screen is down you are looking directly at the other person. Service was fine with an optional dinner and breakfast and a variety of drinks. Snack basket was available all night. Business class was nice but not sure it is worth the extra cost.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Peter Bedson","Oman","2014-06-01","MCT-LHR-MAN and LHR-MCT I think you need to fly BA every so often to remind yourself why you don't do it any more. The first flight was just poor - from check in to landing. Although they have now changed the aircraft on this route and the IFE is better they still treat the passengers as self-loading cargo. It took me 3 hours to get a drink - the staff were cheerful they simply didn't do anything. A full flight and at least one washroom out of action was an additional pain. Transit through LHR is always an unalloyed joy and this time I had to go through immigration which added to the fun but despite this I still had time for a very quick shower between flights - hooray and full marks for the lounge staff. LHR to MAN was fine. Coming back was much better the crew were responsive and pro-active and the food was actually edible - if all BA flights were like this I would use them more - I only used them this time because Swiss have axed the route temporarily while the work on the Dubai runway is happening.","","","Economy","","5.0","3.0","2.0","2.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Robert Sakakeeny","United States","2014-06-01","Boeing 777. One of our best flights from Europe. Everything was done to make us comfortable including showing the technically challenged how to work the numerous controls. Good selection of movies and shows. Food and wine selection was good and the prep was quite good. Seat was very good especially compared to the 747 outbound flight we had.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Steven Cao","China","2014-10-12","Shanghai Pudong-Hong Kong-Newark on Sep 25 Chicago ORD-Hong Kong-Shanghai Pudong on Oct 5 very disappointing experience! Shanghai-Pudong-Hong Kong on Dragonair's A330 entertainment system breakdown for whole aircraft during the entire journey very simple lunch served (only rice or pasta with a mini-size salad) when arrived at HKG bussed to terminal which is really inconvenient. HKG-EWR a disaster again after simple dinner served (tiny rice or pasta with tiny salad nothing else) no real food (except chips) could be provided until the breakfast (very funny arrangement as we landed EWR at 21.00pm New York time after almost 16hrs flight). Return flight ORD- HKG was the same for such one of the world's longest flight CX really doesn't care about passengers in the economy cabin. Entertainment was good for HKG-EWR and ORD-HKG staff friendly except the HKG-PVG sector.","","","Economy","","3.0","4.0","3.0","1.0","4.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Tchan","Australia","2014-10-12","Flew Premium economy ADL to HK with connecting flight to LHR on 27 August. Flight left Adelaide 90 mins late so missed flight to LHR. What followed was the most frustrating of experiences. 10 hours in HK then we were forced to fly via Tokyo to LHR. Delay of another 7 hours in Tokyo. Arrived LHR feeling dreadful. No compensation whatsoever was offered to us until our daughter complained and we were offered a $100 voucher each which we still have not received and we are now back in Adelaide. Then came the return flight last week. Plane out of LHR delayed two hours. Turned up at airport with bags packed (as we had been told to do whilst still at home) only to be advised that they could not get us on a flight out of HK for 48 hours. Back home and unpacked bags. Two days later had to fly home via Melbourne as no seats available on direct Adelaide flight.","","","Premium Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Murat Nal","United Kingdom","2014-06-01","Tampa-Gatwick. Check in lousy. I can't believe I am writing this. Checking in 3 bags one weighed 32.7 kg the supervisor insisted I remove the .7kg (1lb) from the bag. I had to ask him if he was serious and he said he was. The person checking in next to me had the same problem. When you fly business class the reason you do is because you don't want stress this strictness doesn't help. Tampa airport didn't help the stress level either I had one carry on bag rucksack and a small bag for a laptop security to the gate insisted I was allowed two carry on's so I had to put two bags into one. Going through the third security the scanner showed I had something in my pocket. Body search revealed I had a few $ notes in my pocket. Security man 'when we say remove everything from your pocket we mean everything' I thought he was joking he wasn't. Lounge at Tampa Ok. Sandwiches freshly made and plenty of drinks reasonable space. Option of going to one world lounge as well. Boarding aircraft clean all seats in club taken offered champagne by very friendly cabin crew. Food usual just edible (insulting to passengers as you are paying business class monies) flight landed late. Baggage collection happy to see two of my check in's come out first and sad to see the last bag come out last as the priority tag had got removed of the last bag.","","","Business Class","","6.0","3.0","5.0","3.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","N Oakshott","United Kingdom","2014-06-01","A long time user of BA I have seen a gradual decline in quality now hit freefall and the LHR-PHX-LHR route that I use monthly has become more akin to sitting in a cattle truck than a B747. Old airframes with tatty interiors are the norm legroom is extremely limited the aircraft is seldom what you would call clean and the crews give the impression they are almost putting themselves out to serve you. Food is not worthy of the name and the whole experience is an utterly miserable 10 hours of your life each leg. Enough is enough and 1st June is the last time I'll use the outbound flight as I'm switching across to United via ORD in future. OK it means a changeover in Chicago but the recent experience was a refreshing change from BA and I actually felt like I was wanted on the United flights.","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Mulcahy","Australia","2014-10-08","Hong Kong to Milan in F using QF ff points. Spent time in the First lounge. Overhyped and not up to Qantas SYD first lounge or Thai first in BKK. Boarding professional service outstanding. Didn't have the dinner as it was a 1am flight but breakfast very good. Plane spotless and toilets cleaned on a regular basis in F and Business. Best in class product.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R M Jones","United Kingdom","2014-10-05","Probably the best of the legacy carriers. Had a trip DCA-HKG-LHR in economy and there was little to fault from price food seats and service. I do prefer from the more generic Gulf carriers. The service is more focused and tried to deliver a Hong Kong/UK/Europe product instead of a false generic international feel.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","James Little","United Kingdom","2014-06-01","LHR-Warsaw. Economy on an A320. Plane seemed brand new. Was seated in 8C towards the front of Economy and that's obviously a seat that gets configured for Club Europe from time to time as the seat pitch was pretty generous. Complimentary breakfast consisting of coffee and a filled croissant was perfectly OK. Service efficient. Flight left and landed on time. Textbook stuff really. No complaints at all.","","","Economy","","9.0","5.0","4.0","3.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Owen Phoneix","United Kingdom","2014-06-01","Gatwick to Malaga late May. I have travelled this route literally hundreds of times the number of airlines that have or currently operate this route over the years gives a good choice of flight times and fares. However I find myself using BA as the norm. The flights are well priced usually on time the aircraft are clean and comfortable although they could be newer. Legroom is great especially if you can bag a seat in the first eight rows these have 34 inches of legroom. Organised boarding makes a huge positive difference as well.","","","Economy","","8.0","5.0","4.0","4.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Hallman","Australia","2014-10-05","Flight 293 from Hong Kong to Rome on an A340-300 seat 16A. As it was a late night flight was told that my meal would be available when requested. When I asked they said they were unable to serve reheated food but would serve me their bowl of snack noodles which was just that. The AVOD was not functioning on arrival and continued to be out of order for the 11 hour flight. A most apologetic flight manager offered me some inflight shopping vouchers. Not very happy about the whole experience in an ageing craft despite full recline seats.","","","Business Class","","4.0","5.0","5.0","2.0","1.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Yong Mak","Hong Kong","2014-10-05","Hong Kong-Tokyo Haneda-Hong Kong Outbound flight CX542 was excellent the flight attendants were very attentive even though the flight was busy. They carefully asked passengers' preference and when I was not sure which wine to order the flight attendant suggested me to try a little bit of each before making a decision. Very thoughtful indeed! I also enjoyed the conversation with them. The flight was slightly delayed but it didn't bother me too much. However the return flight CX549 was less impressive. The flight attendants were not as friendly and attentive as the outbound flight. They forgot and skipped my dessert. Anyway everything else was fine.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bedingfield Elizabeth","United Kingdom","2014-06-01","Travelled back from Tampa to Gatwick Friday 30th May. This flight proved that it is the crew that make a good or bad flight. This one was really bad. I was booked in Club normally the plane is a three class 777. On Friday it was a four class that was flying and I was lucky enough to be seated in the First Class cabin. Although it was not classed as an upgrade to First because it was business class service it should still have been a lovely experience. Yes the seat and all the space was great but the first words I heard as being offered a drink was - ""Can't wait for this flight to be over"". This was from one of the stewards to another steward but that attitude was the same amongst all the crew serving the cabin. I hope BA read this forum as the service really was appalling. My husband was in the bathroom when breakfast was served he was ignored. A request of a cup of coffee was met with we will be landing in 40 minutes. So what should have been a real treat turned out to be the most disappointed I have ever been with BA. Will no longer recommend.","","","Business Class","","4.0","5.0","1.0","1.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Lawrence","United Kingdom","2014-06-01","I flew from London to Milan Linate on 27th May 2014. Firstly the booking process was quick and easy and was matched by an efficient check-in and bag drop procedure too. The staff were well turned out and other than one cabin crew member the cabin staff were professional and polite. The airbus was modern and comfortable. A snack and drink was served on this flight and it was nice to see screen showing the route map of the flight. Disembarkation was orderly and well managed. I hope to use BA again the in the near future.","","","Economy","","9.0","5.0","4.0","3.0","1.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Paterson","United States","2014-10-05","JFK-BKK return in F. Simply the best. Outbound via stopover in YVR on 773 seat was malfunctioning but staff were more than proactive in having engineering fix it the second we landed in Vancouver. Fantastic food drink and AVOD combined with immaculately professional service from FAs equals the absolute best way to fly commercially these days. Staff go above and beyond to ensure a 15+ hour flight feels as comfortable as possible. Lie-flat seat with comfy duvet and mattress pad mean I was able to get over 8 hours of solid sleep - a rare feat for my over 6-foot- tall frame. Flagship lounge ""The Wing"" in HKG very comfortable but could use some more food options. Otherwise impeccable. Will be flying CX on all future trips to Asia.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Stoutenberg","United States","2014-10-01","I recently flew economy class from round-trip from the U.S. to Hong Kong on to Japan. I must report that the experience with Cathay Pacific was once again excellent. I enjoyed everything about the flight - the entertainment the flight crew the food and snacks. On this trip my bags were lost in the U.S. by American Airlines and did not make the transfer to Japan. However Cathay staff took responsibility provided me with compensation for my troubles and then delivered the bags the next day exactly when they said they would. I was extremely impressed with how they handled the situation (being very apologetic) to the professional manner in which they handled the situation. I would definitely fly with this airline again in the future!","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Audrey Ferguson","United Kingdom","2014-10-01","Great trip from Hong Kong to Heathrow but no vegetarian food although this was requested by our Tour Operator. The Steward kindly cooked a vegetarian meal for me so thank you for that. The food and drinks given were really good and entertainment was tremendous.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Robert Ross","United Kingdom","2014-09-28","Amsterdam to Melbourne via Hong Kong. First leg had the 1-2-1 seat configuration which is better for couples. Second leg had the 1-1-1 herringbone configuration. Really comfortable seat. Full flat and very comfortable sleep. Confident assured staff. Good quality business lounges - excellent showers in Hong Kong. Good food but not great. Good entertainment. Best carrier I've been with.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Miranda Leung","Hong Kong","2014-09-28","I took CX369 today from Pudong Shanghai airport. I was actually booked an earlier flight of KA891 which was cancelled due to typhoon ""Phoenix"" at 1830h I was being notified by CX via text message before 9am so at least I had enough time to rearrange another flight. It was all fixed before 10am - how efficient. When I arrived at the airport all flights were further delayed - ground staff gave me the option to change to another flight. Eventually the flight was 3.5 hours delayed and on landing in HGK it was only 2.5 hours delayed. Apart from that all announcements were clear as a Marco Polo member I was comfortably enjoying some private time in the CX lounge.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Wilson See","Singapore","2014-09-28","SIN-HKG (A330-300) and HKG-SIN (B747-400). Very comfortable and reasonable services provided. Less interference by the staff and very prompt service. In-flight entertainment was adequate for the four hours flights. No qualms over the seats as there were adequate leg space for both flights except that it's not rolled back but protruding in front. Cathay Pacific certainly beat Singapore Airlines when it comes to value for money. But if you are talking about overall comfort and satisfaction I will still prefer SQ over to CX. However I will definitely fly with CX again if there is any good fares offered by them.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Loveridge","Australia","2014-09-22","Had high expectations. My main gripe is the inflight entertainment. It is controlled by them and you cannot watch anything until about 15 mins after departure and then they took our headphones and turned the screen off when there was still 15 mins to go before landing! No other airline does this that I have flown with. You can watch what you like until 20 mins after landing with British Airways for example and many others. I had 7 mins left of the movie so not impressed. Food portion was small and not particularly nice. Wine is poured by them into a cup so you don't get much. Offered only twice on long flight. Other airlines give you a small bottle each time. Seats uncomfortable No toothpaste or toothbrush offered. Coffee revolting. Won't fly again with CP if I can avoid it.","","","Economy","","4.0","1.0","4.0","2.0","2.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Rose","Australia","2014-09-22","Flew YVR-JFK on CX 888 in First and can't say enough about the quality of the product. I'm Qantas Platinum / One World Elite and fly CX whenever I have the opportunity. This flight was another example of what CX offers - unmatched comfort along with all necessary amenities and ultra professional service. The airline is firing on all cylinders and is the benchmark by which others should measure themselves. Cabin peaceful seats comfortable food delicious IFE superb and highly professional crew. Consistently the best product in the industry.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Knight","United Kingdom","2014-09-19","LHR-HKG. Premium Economy cabin isolated from the mayhem of Economy and had its own toilet for PE passengers which was not crashed by Economy people. Service very good particularly the hostess who put my jacket away in a closet and remembered to return it to me as we stopped at the stand in HKG. Food a bit disappointing - the breakfast tasted poor and was sickly. Good choice of entertainment. Could not sleep in the seat though just not comfortable enough to relax sufficiently. On return journey cabin was partly empty which looked promising but the only benefit was faster service and no toilet queue. A man sat in front of me and reclined his seat fully for the whole 13 hours except meals which wrecked my journey. On a daytime East-West flight that is totally unacceptable and should not be permitted. I had to watch movies with the screen 30 cm from my face. It's the luck of the draw however and overall I would recommend the airline and cabin.","","","Premium Economy","","7.0","3.0","5.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Patrick","Hong Kong","2014-09-19","HKG to LHR PEY class. Lounge busy but as good as ever. People arrive far too early for flights so it's always full. Flight boarding fast got front row seat. Food and AVOD great both ways. Impressed in general buzzed for a coffee on both flights lovely friendly attitude for coffee both times quickly designated bathroom in PEY. Highly recommended.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Stone","Australia","2014-09-18","Numerous flights with Cathay Pacific over the recent month or so almost all long-haul. Most recent was BNE-HKG- LHR-HKG-BNE. All flights packed but on-board service remained good. However even for an Emerald Frequent Flyer (and I fly Cathay so many times I've lost count) getting a window seat preference was not always possible. Also while the cabin crew always seemed to do their best the same cannot be said for their lounge counter staff especially in the Hong Kong (First Class) Lounge who only rarely seem ready or willing to assist with enquiries. On-board food good but wine portions poor these days.","","","Premium Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","E T L Yang","Singapore","2014-09-17","First time on long haul CX. Usually SQ or QR (Qatar). Was delayed all 4 legs - SIN to HKG HKG to SFO SFO to HKG (14 hours) HKG to SIN. That was disappointing as no mention to reason for delays until we finally go aboard! Ground staff service could be better. Inflight service was reasonably good but I miss the gourmet coffees on SQ! Food quality good and ICE up to date. J class seat a little narrow but had a real flat bed feel. Overall I will fly with them again westbound out of SIN if prices are competitive.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Scott","Australia","2014-09-17","I've flown with Cathay a few times. Recently did SYD-HKG-LHR and return 9 days later (yesterday). I enjoyed my trip and was pleasantly surprised with the food this time more than any other. Seats are a bit comfier with Emirates but for the price being just slightly above the cheapest available I would choose Cathay if on a budget. If I had a bit more money I would prefer Emirates. Staff were very helpful and friendly.","","","Economy","","8.0","3.0","4.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Lucas","United Kingdom","2014-05-29","Boeing 767 Club Europe to Istanbul and back. The seats were tatty and very worn leg room limited at best thankfully the passenger in front on both legs did not recline their seats. The head rests are hanging off as are parts of the cabin. The food was ok but turning out a ""plastic pot"" upside down into the china bowl in front of you isn't that great. Even though I know they do that in the galley in first class it doesn't need to be on display. Crew much better inbound.","","","Business Class","","5.0","2.0","3.0","2.0","3.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","John Kennedy","Australia","2014-09-17","Hong Kong to Sydney Business Class. I haven't flown them in a few years but did last night and will certainly do so again. Seat movies touchscreen TV service meals customer attention is first class. I fly first class regularly but CP leaves even first class for dead.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Les White","Australia","2014-09-17","Flew HKG-MEL on an A330-300. Went on board with great expectations and was left wanting to be honest. First the good things dedicated check in and boarding which some of the other airlines that fly PE could learn from. The gluten free meal I was served was tasteless and the entertainment system I found was nowhere near as good as the BA one was. Service was sketchy at best couldn't recommend them.","","","Premium Economy","","6.0","4.0","4.0","3.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","John Fairclough","France","2014-09-17","FRA to HKG return plus a PVG-HKG sector in between (in Ordinary Econ). All flights on 777-300ER. Each on time arrivals. Find the PE seats a definite notch up from the Econ ones as you would expect. The front row middle section is nice because of the extra legroom but I found the leg rest fiddly and not terribly comfortable. Also as others have noted the S/B side toilet means a lot of people have to clamber past you to use it which gets tiresome. Food and drink tasty and plentiful surprisingly for a HK based carrier the western option was better than the Chinese one ! There seems to be a running debate on here as to whether PE is worth the difference over Econ. I'd say it all depends on the extra fare demanded. In my case it was about 30% more which to my mind is worth paying. I've seen some instances where it's nearly double the Econ fare which I'd not feel justified in paying. Overall CX's is better vfm than the BA or Virgin product but still well behind that of Air New Zealand.","","","Premium Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Murat Nal","United Kingdom","2014-05-28","Gatwick-Tampa. Check in simple lounge at Gatwick average aircraft B777. Clean and departed on time. On board pleasant welcome food just about ok after some research chose seat 4K window you won't disturb anyone getting out. But have to agree with mostly everyone else that seats are small and facing a stranger is quite odd. Cabin crew excellent flight crew informative through out the flight which landed on time. Anyone booking Business as opposed to Eco or Eco plus should know that all you are really paying extra for is a cramped flat seat and allowance of 3x32kg bag checked in instead of 2x23kg in Eco. Good films to choose from but music naff as is the screen. Brought my own in ear Bose IQ20 headset Excellent for flights.","","","Business Class","","7.0","4.0","5.0","3.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Amanda Hutchinson","United Kingdom","2014-05-28","My husband and I travelled to San Diego from Heathrow and back via JFK five weeks later. Service is appalling. Stewards are slightly more pleasant than the stewardesses who are particularly rude abrupt and lazy. Food is particularly foul and there was a long period of some hours (the flight to San Diego is 12 hours) without access to water or beverages. Dinner was produced a short time into the flight and a snack provided before landing. The journey from JFK was worse. Same problem with rude and disdainful stewardess. We paid extra for extra legroom at the front of the cabin and found more seats had been installed in front which resulted in such short room that my knees were touching the seat in front for the whole trip back. when the seat in front was reclined it was impossible to view the monitor in front of me. Dinner was pretty awful and the next meal: breakfast comprised of a near frozen croissant. The problem is staff. There needs to be a senior manager travelling on these routes in 'cattle class' incognito - then they will understand what it is like to be treated with complete disdain.","","","Economy","","3.0","1.0","1.0","1.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Peter Chan","Netherlands","2014-09-09","Amsterdam to Bali with transit in Hong Kong. Did the same trip with SQ last year with transit in Singapore. I have to say that the SQ experience was much better. CX seats are awful for my back. SQ gave more attention and the service was not rushed. Cut backs are quite obvious with smaller food portions and only water during the night. The seafood congee breakfast had three small prawns and four slithers of mushrooms and that was it. Quite inadequate. The last few years I have flown many times to Hong Kong with Qantas BA and Qatar. CX do not stand out compared to other airlines. Will avoid CX in the future.","","","Economy","","6.0","1.0","3.0","3.0","5.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","I Aaron","United States","2014-09-06","JFK-HKG. Was upgraded to Business Class at check-in without even asking. Almost 16hr flight seat extremely comfortable and roomy. Best airline food I've eaten and plenty of it. Entertainment system had 15"" screen and more movies and TV shows than I could have watched in 3 flights.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Faye Edmundson","Canada","2014-05-27","I flew on Apr 29 to Belfast changing in Heathrow and also May 6th from Belfast to (via Heathrow) Barcelona then May 17 from Venice - Heathrow) then to Vancouver BC. I was very pleased with the service and meals and flight attendants were great. The only part was that changing at Heathrow was a bit of a pain having to wait to see on the board re what gate to go to but otherwise everything was great.","","","Economy","","6.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","M Wilson","United Kingdom","2014-05-27","I found BA to be the worst airline I have used. Flew LHR to Boston 2hr 56 min delay to start with. Cabin staff unhelpful and disinterested. Also leg room appalling with trim falling of the seat in front of me. It had the interior of an old knackered plane. I have flown Singapore Airlines who run rings around this bunch. I could have flown with Virgin instead for the same money and would have had a vastly superior less drab experience.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Phoebe Lee","Hong Kong","2014-09-06","Flight CX162 from Sydney to Hong Kong on August 31. Unfortunately the touch screen in front of me had some problems midway through the trip and turned blank. Asked a cabin attendant for help but nothing could be done except resetting the inflight entertainment system which meant everyone on board would have to stop watching their movies for 10 mins. I was left with nothing to do for the 2nd half of my journey which was a bit of a let down as others were enjoying their movies. We got served 2 meals during the flight but on both occasions I didn't get what I want because of limited supply.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Wang","Canada","2014-09-06","I paid $2500 for a return flight Toronto - Bangkok on 22nd August 2014. The flights were on time. The food was mediocre. The entertainment was good. My real beef is with my return flight. The leg from Vancouver to Toronto was carried out by Westjet. 1) They (CX) could not issue my Wesjet boarding pass. I had to go to Westjet counter in Vancouver airport to get the boarding pass. 2) Since it was a red eye flight there was no sandwich provided even though I agreed to pay. This was a 4.5 hrs flight 3) You have to purchase a headphone. Headphones were provided free of charge on all CX flights. CX dropped the ball when they switched their passengers to Westjet. I will never fly Cathay Pacific again.","","","Economy","","5.0","2.0","3.0","1.0","5.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Gonzaga","Malaysia","2014-09-01","CX829 and CX723 YYZ to HKG and onto KUL on 24 Aug. In contrast to the outgoing flight I must say I was more than satisfied with my return flight. Early morning departure from Toronto we were the last flight to leave. Full flight boarding was organized and efficient and the ground staff were pleasant and accommodating. I had an empty seat next to me which helped. The meals were disappointing in terms of size but were tasty. Snacks were provided on the 15 hour flight to HKG but you had to ask. Good quality shortbread cookies and hot cup noodles were provided. Staff were pleasant and the cabin manager was very sweet. As I had a cold she made me a cup of tea with honey and lemon and checked on me later to ask if I wanted another one! Seats were ok not great and in flight entertainment was adequate. No real complaints. All flights were on time toilets were clean so all in all a slick operation.","","","Premium Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Arangelov","Bulgaria","2014-05-27","Heathrow - Johannesburg A380. My first flight on A380. After half an hour delay because of planes late arrival boarding started. First thing I noticed was how tiny the seats were. Second thing to notice is that the plane was not properly cleaned. There were grease stains and empty cans left behind. At this point I noticed some toilet paper between the panels above my head. When asked the cabin crew explained this is how they fixed condensation problem from the air conditioning. Anyhow time for lift off. I turned on the inflight entertainment system to watch it from the camera at the tail of the plane. After looking for 5 minutes I couldn't find it anywhere. (Later I found out there is no such option on BA A380s). So no tail cam fine let's listen to some music. Wrong the headphones are not working. Cabin crew assures me they will ""bring me some more"". One hour later suffice it to say cabin crew did not bring anything. I've managed to grab a pair of unused headphones from one empty seat just to find out they were not working either. Probably it was some problem with the jack in the seat rendering the whole inflight entertainment system pointless. And if that was not enough it was time for dinner. By the time it was my turn BA had run out of ""chicken"" so my dinner was asparagus with rice or something like that. You don't even have to look at it to understand why everyone else was choosing the ""chicken"". So no edible dinner and soundless entertainment system. Pretty much spent the rest of the journey counting the minutes until I could get off this plane. The worst part is I have a return trip with BA which I'll be looking to switch to another airline if possible.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Rod Oppy","Australia","2014-08-28","I am a lifetime Gold Qantas member and just this week flew Sydney - Hong Kong Premium Economy with no issues flight food and service was great. Then boarded CX0364 to Shanghai flight was 30 minutes late boarding however then we waited in the plane for 3.5 hours before taking off (I watched 2 movies) the reason that there was 4 other flights ahead of us using the same route to Shanghai unbelievable. Then on the return flight to Hong Kong CX0369 arrived at the Pudong airport at 2.30pm for a 5.30pm flight to find all of the check in counters closed there was no real explanation for this but was told to check in at the standby counter. I did this and received a pass B16 it seems because I have gold status I was allocated to B the guy I was flying with being a silver was allocated C6 and the local guy a D as he has no status. In talking to other passengers we learnt that the 1.30 flight still had not left so it seems that the pass was a chance to get on an earlier flight. Now I could go on and on about this but the facts are that some of the Cathay staff were very rude and unprofessional in their handling of this matter we received no real info on what was going on except to ask us to come back at 4pm and then 6pm to check what was going on after returning at 5 mins to 6pm I heard my number B16 called so I was moved to the earlier flight which was supposed to depart at 7pm but finally left after 8pm then to rub salt into the wounds on arrival in HK we had to bus it to the terminal. I arrived at my hotel at 11.30pm but my boss arrived at 3.30am! I understand that flights are delayed from time to time however surely Cathay can train its staff to be polite and advise customers what is really going on.","","","Economy","","1.0","2.0","2.0","4.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Li","United Kingdom","2014-08-28","LHR-HKG. I normally fly CX whenever I go Asia. Flight to HK was delayed but was informed 10hrs before my flight and was given £15 food vouchers to spend when I checked in. Service was impeccable as always quick service when I request anything entertainment is plentiful and staff were attentive even remembering my name and seat! Return back to LHR was a fully booked flight so service was a little slower but that was fine by me. Staff always had a smile on their face even though they were very busy. Cabin and toilets very clean as per usual. Seats are comfy and extra pillows and blankets on request. Can't fault the service and it is definitely worth the money. Another happy customer of CX.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Arvin","United States","2014-08-28","ORD-KUL via HKG. I found service on both legs of my flight to be not good at all. The crew were not attentive and spent most of the time in the galley. They hardly served drinks throughout the flight. Food was average at best and the Western options were not good.","","","Economy","","5.0","3.0","1.0","2.0","3.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","H Stewart","United Kingdom","2014-05-26","Heathrow - Johannesburg. Concorde lounge comfortable as always. A little underwhelmed at first by first class on the A380 not as spacious or appealing as I had expected. However it had all that I needed including a very good screen for the IFE. Had the 5-course taster menu but different wines than those which were suggested. Was very good indeed did not have the dessert but the better half pronounced it outstanding. Unfortunately arrived at same time as several other long-haul flights so immigration was a pain but not much BA can do about that.","","","First Class","","6.0","5.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Chamberlain","United Kingdom","2014-05-26","BA Heathrow to Madrid Club Euro. Disappointing service perfunctory at best with cabin crew spending much of the flight hiding behind their curtain. Full cabin but it has to be questioned why we continue to pay extra when the service is so disappointing. Flight itself was fine cabin itself not as tatty as some BA short haul. Good experience at T5 lounge at Heathrow. The afternoon tea product continues to underwhelm and underfeed - they really should change this.","","","Business Class","","5.0","2.0","1.0","2.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Gonzaga","Malaysia","2014-08-28","CX829 YYZ-HKG 24 Aug and connecting to CX723 to KUL. YYZ to HKG was a 15 hour flight in Premium Economy and was as perfect a flight as you could have wanted it to be! I was sick with a cold and the stewardess brought me a box of tissues and made me hot tea with lemon and honey. She enquired if I needed more and was quite attentive. When I told her I recognized her from my outbound flight on 4 Aug she was thrilled that I recognized her. Seats were spacious great leg room but I would have appreciated another 2 inches of recline to make sleeping that more comfortable. The downside was the food what was served was tasty but the portions were small and served on a tray not much larger than an A4 size piece of paper. The meal service was rushed and as it was a night flight there could have been more patrols with drinks and snacks. They need to improve on their snack quality which mainly consists of processed food. A few choices like fruit and sandwiches would have been nice. Would definitely fly with them again especially in PE.","","","Premium Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J O'Reilly","Australia","2014-08-26","LHR-HKG-SYD. First leg on a modern 777-300ER boarding slightly chaotic with most people not listening to the boarding calls. Onboard service was very good with food and drinks of good quality. AVOD was fast and responsive with a decent selections of movies etc. Second flight on a a330-300. Bulkhead seats so plenty of room to stretch legs out. Food and drinks again of decent quality. Would recommend this airline my only issue being the seats which are a bit on the hard side.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Rosin","South Africa","2014-08-26","Johannesburg to Ho Chi Minh City return via Hong Kong. 3/7/2014 - 19/7/2014. Flight was delayed and caused missing connecting flight. Delayed me by over 24 hours. Ground staff were rude and unhelpful. Customer service that I contacted when I eventually got home were not much better. Will never fly Cathy Pacific again.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Chamberlain","United Kingdom","2014-05-26","Club Europe London Heathrow T3 to Lisbon. T3 lounge very good. Boarding fine and helpful but it is disappointing that this flight consistently requires a bus to link the terminal to the plane and that there is no specific service for Club Europe passengers. There is little point in fast tracking us at other stages of the journey to ignore us at this point. Good flight excellent cabin crew - why can't BA have a consistency of cabin crew quality? Today's crew were excellent - attentive engaged appropriately friendly and amusing and consistent with their service throughput the flight. Food was fine champagne improved from previous flights. Quality of cabin still modest - upgrade of the cabins really should be a priority but I fear that BA's focus is on the long haul not those of us who travel within Europe. Efficient upon arriving at Lisbon.","","","Business Class","","8.0","3.0","5.0","4.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A D Storey","United States","2014-08-18","LAX-HKG-BOM in Premium Economy. Seats are very comfortable. Food and drinks were good quality and sufficient. Crew were really good and responded quickly to requests. Definitely good value for money.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Reno","United States","2014-08-18","Business Class ORD-HKG-ORD Seats 19A 19K. Could not get online boarding pass so had to go to the counter in Chicago. Unfortunately they only open a few hours before the flight leaves. So about 50 of us had to wait in line for over an hour before they open the counter. No choice can't even go to the bar to wait because you can't get into the terminal without a boarding pass. Poor selection of wine (hard to believe that the most popular wine in America - Chardonnay is not on flights to/from USA). Poorly stocked beverages every CPX flight I've been on has run out of various beers and soft drinks. Meal marginal. Overcooked beef. The service is bizarre. They are incredibly friendly and seem to be sincerely sorry as they apologize over and over throughout the flight for the various shortcomings. But having said that they are frustrating because they hide in the galley for most of the flight. Never come through the cabin. Seating on the plane is comfortable. Check-in at HKG is awful. They assume you are familiar with the process lounges etc. They offer no explanation or guidance. I fly the airline because the seats are comfortable and they have reasonable award levels for flights with Asia Miles/Marco Polo.","","","Business Class","","5.0","5.0","2.0","1.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Pranav Sharma","India","2014-05-25","TXL-LHR-SFO. TXL-LHR on an A321 it was an uneventful flight drinks were served. Transfer at Heathrow was uneventful but I think that BA should give their gate numbers beforehand. LHR-SFO on Boeing 747-400. IFE was a little old and the volume was very low. Movie selection was okay. Overall it was a pleasant journey.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Lau Ni","Macau","2014-08-18","Took CX919 and CX912 HKG-MNL-HKG on 11/15 August 2014 for business trip. Both flights were delayed and on the return leg I almost missed a ferry connection to Macau due to this. CX only offers light snack (a roll/puff/wrap) on flight with only water juice coffee or tea options. Considering it was less than two hours it is still acceptable though I have been on similar-length flights that served full meals (Air Macau MFM-TPE). Seats were unbelievably hard - I had aches upon arrival for both flights. Given the limited options between HKG and MNL guess this is already the best option.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Patrick","Hong Kong","2014-08-13","London to HKG business. Upgraded from PE class so good start. Lounge nice quiet. Boarding chaotic due to families with teenagers choosing the ' small child board early ' call. Lovely onboard crew responsive and friendly. Food great TV excellent slept a lot. Delayed after landing but captain updated us regularly and as usual good effort to transfer connecting pax efficiently. Worlds most efficient airline.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kevin Forge","Australia","2014-08-13","AMS to HKG Aug 3 and then HKG to SYD Aug 6. 6 ft passenger and 5 ft 6"" passenger Seats 32EG and then 31D E. On both flights the seats were superb - I can't sleep on flights but I felt very comfortable the whole time. Hindu Vegetarian food was excellent. On the 1st flight on the A340 there was only 1 toilet in Premium Economy and on the 2nd flight on the A330 there were no toilets - very annoying and not what you would expect when paying double or triple the economy price. Both flights were very late departing.","","","Premium Economy","","7.0","5.0","5.0","5.0","5.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Griggs","United Kingdom","2014-05-24","San Diego return business class (the seat was more comfortable than the first class one). As usual plane was fine service was OK but not attentive (i.e just about OK). Food was terrible -I have flown BA in economy business and first - and never had good or adequate quality food. If they upped their game on this they would be unbeatable. Entertainment pretty dire - at least first had a few good ""box sets"" of TV programmes. My wife was back in economy - her comment was that the world traveller plus seat gave her backache - the economy seat was better. Her food was inedible.","","","Business Class","","6.0","4.0","3.0","1.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Mason","Australia","2014-08-11","Flew from Melbourne to HK then on to London. Back to HK from London. We have a 3 year old and found that only one of our flights was good for her. The staff didn't bother to give her the children's pack or smaller headphones although we were aware that they were available. When we asked for a snack for her they offered peanuts or mentoes hard sweets-both unsuitable for her. On the HK to London flight our attendant was great but all other flights we felt that we were being a nuisance if we asked for anything and even when they said they'd bring us something they didn't get around to it! This was simple requests like an orange juice or an extra bread roll. Our attendant from London to HK was very young and maybe just inexperienced. She was quite unfriendly. Personally I wish we had booked Singapore Airlines but the difference in price was significant. Two of our flights were delayed one by 90 minutes. Not ideal for connecting flights. They did allow our car seat on for free and it was bagged and handled carefully.","","","Economy","","8.0","3.0","2.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Earl Geoffrey","New Zealand","2014-08-11","I flew Cathay Pacific on three sectors. Auckland - Hong Kong Hong Kong - London and Paris - Hong Kong. All flights were a wonderful experience particularly the two flights to and from Europe on the 777 - 300. Even the flight from Auckland on the ageing Airbus 340 was enjoyable. Comfortable seats good food and wine and friendly and professional staff. The airline certainly deserves its high rating and I would be happy to fly with them again.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Greg Karlovsky","Australia","2014-08-11","We have recently done an Evergreen Tour which was fantastic but we had to pay for our flights in October and pay for them. Come to the actual tour we could not book seats until 48 hrs before hand. So I stayed up until 11.55pm 48hrs before we flew and there were no seats left - how can that be! On the way home I checked in 48hrs and actual was able to get seats from San Francisco to Hong Kong and Hong Kong to Perth go to get our boarding pass and find out my husband and I aren't even together and yet when looking around behind us the middle four seats people had used them to sleep on because they weren't taken same goes for the two seats The air hostess didn't seem to even care or help us. After experiencing this because of the length of the flights I doubt very much that we will fly with Cathay again. Those hostesses couldn't get us fed quick enough. They left out on a bench nuts and a drink if we needed it.","","","Economy","","2.0","2.0","2.0","2.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Charmayne Buckley","Australia","2014-05-20","Flew British Airways from Sydney to Venice on 22nd April and return 20th May from Barcelona. From Sydney check in staff wonderful courteous and helpful. Cabin crew just as wonderful as Check in Staff. Food out of Sydney awful. Return journey was from Barcelona. Again check in Staff were wonderful and helpful. Cabin crew just as wonderful and food was fine.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Sims","United Kingdom","2014-05-20","Recently returned from Mauritius to Gatwick in Club World and have to say that the service was woefully lacking. Left on time. The cabin crew were obviously tired and the welcome glass of Champagne was served without smiles or a welcome. Throughout the whole flight the crew did the absolute minimum and there was very little interaction with the passengers. Breakfast was disgusting and served soon after take-off. A little round casserole dish of British Breakfast ingredients all piled together and searingly hot and overcooked and tasteless. Awful insipid coffee. After that some of the crew disappeared for a sleep and we were left to ourselves. Nobody asked if we wanted anything nobody chatted I rang for a drink and nobody came. The galley 'kitchen/snack bar' was almost bare and had two manky stale smoked-salmon sandwiches and a few bottles of water. On asking for a glass (there were none) for wine I was told to sit down and one would be brought as indeed it was ten minutes later with no smiles or nibbles. Throughout the flight I felt guilty asking for a G&T or wine because of the negative attitude of certain cabin crew. Lunch was just about OK and very good wine. After that for the next five hours nothing was served to refresh us before landing - no tea no cakes no nothing. The seating configuration was 2-4-2 (Boeing 777) and packed in like sardines - claustrophobic for some. To access the aisle from the window you have to climb over the legs of the person behind and the food is served across the lap of the aisle seat over the partition. We were a couple but if you are travelling alone it could make for some very strange eye-to-eye contact with a stranger. The IFE was dated and a very limited choice with poor quality fuzzy screens. The whole package was so minimal soulless and lacking. Not once were you made to feel special or 'pampered' in any way. If there is an alternative in future to BA I'll take it and compared with some Middle-East airlines the Club World product is embarrassingly mediocre. BA needs to refresh review and up-date quickly. Sorry BA - you've lost me for the foreseeable future!","","","Business Class","","3.0","3.0","2.0","2.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Munro","United Kingdom","2014-05-20","London to Barbados and back. After reading some bad reviews we were delighted with the service and food and both ways we had a great crew. Shame the films were not on demand on the return trip.","","","Business Class","","7.0","5.0","5.0","3.0","2.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jeremy Chan","Hong Kong","2014-08-06","CX 506 HKG to KIX on a 25-year-old B747-400. Everything except the landing was very smooth despite bad weather at HKG. The shell seat was a bit cramped but was acceptable for a 3.5 hour flight. Cabin crew was fine although not outstanding. Flight meal was a bit below expectation. Incredible in-flight entertainment providing a wide selection of Western movies and local movies. Flight arrived 30 minutes late. CX 569 KIX to HKG on a new 0.7 year-old B777-300ER. Again flight crew and flight meal were not as good as expected for the best airline in the world otherwise very comfortable seats great management of the flight and again very impressive in-flight entertainment. Flight departed 10 minutes early and arrived more than 30 minutes early which was impressive. Overall I had a feeling that the good standard of Cathay Pacific's catering and cabin services is a bit inconsistent although they are generally stronger than other airlines.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Hung","Hong Kong","2014-08-06","I generally found there was little value for my money when I flew from HKG to YVR besides the highly capable and friendly air hostess who came rather quickly once the call button was pressed. Credit goes to Cathay for their well-trained and attentive staff. The egg omelette was bland and cold which made it made it fairly unappetizing. The dinner was edible. They had one selection of wine for the six passengers in first class and a different selection of wine available to business class. This basically begs the obvious how much wine could six people drink in 12 hours. My main complaint with the window seats of their newly reconfigured business class is that one could not even look out of the window. It is utterly self-defeating to call these window seats. Unfortunately it doesn't help that their business class seats make one feel like one is lying in a coffin when one adjusts the seat to the flatbed position. As for their dysfunctional armrests I find myself sitting in a chair with my left arm higher than my right arm for 11 plus hours. I could rest my left arm comfortably when I am properly seated but I could not find the expected corresponding position for the right armrest. The selection of movies was forgettable for a long flight like HKG to YVR. The television shows available were equally lousy. Lastly the noodle bar closes at 23.00 hours at their business class lounge called the Pier. This meant anyone who had a flight after midnight had a very limited selection of refreshments at the business lounge. Altogether Cathay needs to either improve the quality of their food and entertainment or start cutting their business class fare.","","","Business Class","","3.0","1.0","4.0","2.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Michael Davies","United Kingdom","2014-05-20","London Heathrow to Madrid on a Boeing 767-300. The outward flight was on a plane configured for Worldwide operation. i.e. with Club World World Traveller Plus and World Traveller classes. It was one of the newly refurbished ones. The economy cabin at 2-3-2 and leg room was excellent - I am 6 foot tall. Snack of a very nice chicken sandwich complimentary alcoholic drinks with a second run. Staff very efficient and friendly. We are Silver members of the Exec Club and the Cabin Service Director welcomed us by name. On time departure and slightly early arrival. The return flight was on a standard European configured aircraft but space was as good as the outward journey. On time departure and arrived into Heathrow 20 minutes early. Overall a great trip.","","","Business Class","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-08-06","HKG-CTS Sapporo 747-400. Check in counter is smooth and fast. AVOD is excellent. Cabin Crew friendly. The fixed shell seats are just ok for day flight or less than 3 hrs. The food taste are not good as before. On time arrival and the bags came before I arrived to the baggage lane.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-08-06","Sapporo - Hong Kong 747-400. AVOD has a lot of latest movies and TV shows. The cabin crew serve drinks after take-off. After that they serve dinner. The food is so-so. I arrived Hong Kong 10 mins ahead of schedule. I had to wait 20 mins for my baggage but HKIA is always slow to send baggage.","","","Premium Economy","","9.0","5.0","4.0","3.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Gonzaga","Malaysia","2014-08-06","CX790 KUL to HKG and CX826 to Toronto. Premium economy seats all the way. The seats are comfy and have great legroom but still feel cramped when the seat in front reclines. On the first leg KUL-HKG there was no drink service before takeoff or a hot towel in sight something Cathay hypes about in their commercials for premium economy. I was disappointed with the meal service as although we were served economy class meals the portions were tiny for a 14.5 hour flight. Staff were great pleasant and courteous and it was always service with a smile. They weren't around much after the meal service but did respond to calls. Personally I do not think these seats are great value for money due to the inadequate meal service and the general similar cramped feeling of economy. The seat mechanism was difficult to work and my seat would not go upright without the help of a steward who said that they were having problems with the premium economy seat recline mechanism.","","","Premium Economy","","7.0","4.0","5.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Connie Green","United Kingdom","2014-05-19","Recently for our honeymoon we took advantage of a BA promo to fly in to Singapore and then to Hong Kong via Cathay Pacific and back to UK. Our flight out to Singapore was easy and relaxed because I think it was not a busy flight. We did ask to have a wedding photo canvas to be checked in to save us the hassle of lugging it around but was flatly refused. The canvas was less than 1kg properly packed for delivery but just slightly awkward to be carried around. We understand BA has a one bag check in policy and no flexibility but we were not too bothered anyway although a little kind gesture would have been appreciated. Our flight on Cathay Pacific to Hong Kong was great! We were allowed to check in 3 pieces of luggage between 2 of us that weighed less than 40kg food was fantastic and the service was immaculate. On our way back to London we were excited as we knew we were flying the A380. SQ and Emirates have A380 we have flown. This turned out to be a mistake from the start. When we were checking in we were not allowed to check in extra hand luggage despite the combined weight of less than 40kg for all 3 items. When we got on the plane we were shocked to see how tiny the seats on the BA A380 were in comparison to SQ or even Emirates. Next we struggled to find an overhead cabin compartment for our hand luggage. The staff instead of helping us find a space for the bag stood on her spot pointing at cabins that looked empty but were 10 over rows away from our seats. The ultimate bad experience came when breakfast was served. By the time the trolley came to us there were no more options for our breakfast and the food was just plonked on our trays. No apologies no explanations as to what was under the foil no smiles! I was quite upset by now as I had to ask the stewardess what was being served. I have never felt more humiliated. With BA it was just silence. Miserable unhappy lifeless crews at work who can't seem to care less with their customers. No smiles no interactions no explanations no communication. Needless to say the highly unpopular dim sum with noodles for breakfast was left untouched! Our overall flying experience with BA has been anything but pleasant friendly generous comfortable with delicious meals. It had just served as a reminder why I have not chosen BA the last 10 years and perhaps the next 10 to come.","","","Economy","","2.0","1.0","1.0","2.0","3.0","","","5.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tapani Utunen","Finland","2014-08-06","BKK-HKG on a busy Saturday afternoon in July on an ageing A330-300. The plane looked and felt old and the shell- type seats are not my favourites - but on a full flight they guaranteed a little more privacy and leg room. The flight was on time but otherwise very ordinary really and the staff had to run on this full flight to finish the meal service on time. Moreover the white wine they serve on their short flights is awful and always warm. A very hectic and chaotic experience with a very hard-working staff.","","","Economy","","5.0","2.0","5.0","3.0","5.0","","","2.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Lau Ni","Singapore","2014-08-02","SIN-HKG-SIN on CX650 and CX635 on 25/28 July 2014. Both flights had good on-time departure and arrived on time. For both flights were supposed to experience new CX Business Class seats but alas both flights had a last-minute swap of aircraft's. Not only we had to take regional business class seats twice CX also did not bother to allocate two pax in the same PNR to sit together. Food was okay - better than OZ Business but not as good as SQ Business. IFE and service was good - the earphones were more comfortable than SQ Business. Overall a good experience though I would have given 1 or 2 more stars if not for the equipment change.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Alvin","Hong Kong","2014-08-02","Flights were really nice. Premium Economy seats were plush and service was excellent (on one leg - kind of standard on the outbound). Food was generally good but comparable to Economy. Given the similar price point I'd go with CX Y+ over SQ Y. For the regular traveler I'd go with CX Y+ anytime. Too bad the price point is HK$8000+. I'd choose CX Y if not on miles.","","","Premium Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Richards","United Kingdom","2014-05-18","LGW-Antigua on 29 April and Antigua-LGW on 13 May Boeing 777. It started off badly when I went to pay the final payment on line on evening of 16 February. The system rejected both my credit and debit cards. On checking the state of my account with BA online I found that the final payment had been credited to my account and I now owed the initial deposit. I sent an email to get it sorted only to receive a reply that it could only be sorted out by a telephone call. First call was useless with a person who had poor grasp of English. Another call to a premium number required a 20 minute wait to get someone to sort out the problem having been passed round twice. I was told it had been sorted out and received E ticket email with my state of account showing I owed nothing. Two weeks later I received another E ticket the only difference now was that it showed the last four digits of my credit card. Next credit card statement did not show money taken out. Not unusual for some companies but made me nervous that all was not well. Two weeks before flight I got a phone call from BA stating that there had been a computer glitch and could they have my credit card details. I then received an email apology and confirmation all had been paid. About 22 hours before flight I went online to check in and changed my seats and entered passport details etc and printed boarding pass. Arrived at LGW to just print baggage labels and drop off baggage. Met by man at terminal who tore up my boarding pass and printed off a new one saying ‘bring back the old system. We then had to queue to drop off baggage. Other than choosing seat it was a complete waste of time to check in online. Flight left and arrived on time. However the inflight main meal was the worst I have ever experienced on an aircraft. There was no choice and the red wine was undrinkable. The inflight food on my first flight a forces trooping flight to Singapore in 1962 was better. On return flight you could only check in online and alter seat position. Check in at Antigua was one of the quickest check ins I have ever done. Left Antigua on time and arrived LGW on time. Food was worse than going out. No choice. Starter was small chopped up lettuce leaf with small tomato wedge with a rotten end to it. Main was very dry pasta with a tomato sauce on it. White wine was just about drinkable. Coffee served as we started main course. Asked if we could have it later and told no as turbulence was expected. No turbulence but cabin crew quick to clear up and disappear for a bit of shut eye leaving minimum staff on duty. At least with Ryanair you know what you get for your money.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Allen Kari","Australia","2014-07-31","22 July we flew Dragonair to connect with Cathay 0135 from Hong Kong to Melbourne. We missed our connection and began a 48 hour ordeal exacerbated by poor customer service a lost bag airline transfers that left us sandwiched between babies and high school kids on Thai Airways into Sydney with a seven hour wait before we boarded a flight into Adelaide. All together this was a horrible trip. Cathay has promised to be in touch but we're home four days and nothing. Let's face it - an airline is about what happens both in the air and on the ground. Disappointing.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Lewin","Australia","2014-07-31","CX100 7th July CX233 8th July and CX292 21st July CX139 22 July. All Business Class. Have travelled with CP several times in the past and the service this time was at its usual high standard. However the food served on the two legs - SYD-HKG HKG - Milan and return was extremely poor. Most meals I chose to refuse after one taste. Extremely disappointing!","","","Business Class","","5.0","4.0","5.0","1.0","1.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Singletary","United States","2014-07-31","Went ORD-HKG-NRT and HND-HKG-ORD. Inflight service was good with very attentive staff and they actually went out of the way to help me with my carry-on luggage. In-flight entertainment system was very good and easy to navigate.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Ellis","United Kingdom","2014-05-18","LHR-JTR-LHR. A tale of opposites for BA's new route to Santorini. Outward it couldn't have been better with excellent FAs decent food and arrival that was ahead of schedule. The return started off poorly with substandard facilities at Santorini airport including no online check-in no business class lounge and no priority boarding. An air traffic controller issue kept the plane grounded for 30 minutes. On board they'd forgotten the menus for the dinner service and the starter and cheese course had been left behind. The Club Europe toilet then ran out of water. So overall okay but the return was disappointing.","","","Economy","","6.0","4.0","4.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Lampard","United Kingdom","2014-05-18","Gatwick-Venice return. Two contrasting experiences. Trip out pretty good A320 so much better than the old 737's used at Gatwick. Staff friendly and a good snack and beverage included. Good updates from cabin and we left and arrived on time. Trip back felt like it had been crewed by brand new staff in the cabin. Food handed out 20 mins after take-off but drinks took another 30 mins to be offered around cabin. Half the cabin crew seemed too pre-occupied with passengers not sitting in correct seat even though flight not full. Think a smile and re-assurance to move back after take-off would have sorted the issue however one female crew member in particular had forgotten to bring her 'happy face' to work that day! Flight OK but not up to standard you expect. I fly BA quite regularly and choose over EasyJet as fares and flight times often similar but service superior. I hope the Gatwick service levels can reflect the BA brand otherwise they have an aggressive competitor in EJ at this airport.","","","Economy","","7.0","3.0","3.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Gerard Ward","United Kingdom","2014-05-18","1st Class LHR-PHX. Totally seamless flight. Great driver collection through concierge service (granted it was extra). Concorde room was lovely great staff and nice breakfast. First class service onboard staff were very good. Producing a very nice custom meal for my wife.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Bill Ryan","New Zealand","2014-07-31","Flew Business Class Auckland-Hong Kong-London return. Very good service on all flights. Lounges good with food and service excellent. I usually fly with AirNZ which is my favourite airline. Cathay every bit as good and special fare extremely reasonable.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Chen Chevy","United States","2014-07-29","CX841 from New York JFK to HKG. Flight used a fairly new 777-300ER. There was priority boarding for first business premium economy then the passengers at the rear rows of the economy class cabin. Because of my seat being at the very rear of the cabin seat 67A I was able to board earlier than some. Cabin Crew were very friendly and responsive. The food was pretty good I had the fish option which consisted of Baked Salmon with black pepper sauce lima beans and carrots and spinach mashed potatoes. On the side was a warm bun with butter and a chicken salad. There was also a haagen-dazz ice cream for dessert. As this was a 16 hour flight we were offered a second meal in which I got the chicken with rice option that came with a peach yoghurt cake topped with honey toasted oatmeal a fruit salad and once again a warm bun with butter. The seats were fairly comfortable and I was very thankful not to be on a flight with the old fixed shell seats. The AVOD at my seat was horrible. It would not respond to my touch at all or would take more than 5 minutes. I alerted the cabin crew they told me that I had to take it slow. After showing them that it didn't work they went back to the galley apparently ""reset"" the AVOD and told me to try again. They ignored me after that. A tip for all you others out there traveling on long distance flights on the 777-300ERs. At the rear galley there is a snack tray or bin with peanuts chips and other goodies if you feel hungry between meals.","","","Economy","","7.0","4.0","3.0","4.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Tukla","China","2014-07-29","PVG-SYD. Dragonair Business to HKG Cathay Premium Economy CX101 HKG-SYD. After many years of flying the Shanghai- Sydney route decided to try Cathay PE. While it was acceptable it is certainly nothing to get excited about. As with many other comments I agree it is slightly better than standard economy and far inferior to Business. While not being so interested in the food or entertainment both of which were fine I am much more interested in the comfort factor. Cathay PE does not meet my requirements. Both meal services dinner on departure and breakfast before arrival the empty food trays sat for far too long obviously the staff serve PE first then do the economy cabin service so it can be a long time before they return to collect the food tray. Cabin lights remained fully lit well into the 23:55 flight departure. They advertised an amenity kit that provides eye shades but I was never offered one. A pillow over my face eliminated some of the light. Bathroom is shared with economy this is not good. The economy flight crew work the PE cabin while we all sat there with empty food trays in front of us Business Class crew and the purser made a number of trips through the cabin and completely ignored the fact that the cabin needed service. My result is either take a daytime economy flight or upgrade to business. PE is not value for money a separate bathroom and a couple of dedicated cabin staff would make the experience better. Cathay need to learn something from Turkish Airlines their Comfort Class works very well.","","","Premium Economy","","5.0","3.0","2.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Tyler","United Kingdom","2014-05-18","When we booked our holiday to Barbados I was really pleased to see we were flying with British Airways as they have a good reputation. Sadly our experiences put a lie to this. As part of the service they offer BA allow you to either pay an expensive premium to choose your seats in advance or you can log onto their website for free 24 hours in advance. I tried to do this several times without success and finally rang the helpline number suggested. After a 14 minute call at premium rate the call operator (whose grasp of English wasn't great) was unable to advise about the problem nor manually book our seats and could offer nothing more constructive than “keep trying”. I rang the complaints line (still premium rate) and other than a better grasp of English was still unable to assist in any way. Both operators assured me that they would sort it all at the Airport. So in view of this we arranged to arrive at the airport early. We entered our details online to find that even though there were only 2 of us we weren't sat together or even on the same row. By now my wife – who is a nervous flyer – was in tears! We then sought assistance and had to queue but eventually we're allocated 2 seats together. As they were free I don't know why these weren't given originally – however given our further experiences – maybe they don't like using them? I have flown long haul before and found that you always get a more generous allocation of space particularly shoulder and legroom. Sadly British Airways don't appear to follow this doctrine. The legroom was adequate however as soon as the woman in front reclined her seat I had about 4 inches between the front of my nose and the back of her seat. As my TV screen is in the back of this seat it made trying to watch the screen extremely difficult. I managed to watch 1 film however this brought on a headache so I was forced to stop. I would love to see what regulations BA have to follow regarding VDU viewing however in a work environment this would be banned without question. The final disappointment came when the food was distributed. I had the Thai Chicken which was over-cooked so that the rice was cremated to the top and bottom of the container whilst my wife had the cottage pie which tasted of plastic. She didn't eat hers. I ate mine but had a stomach upset for the following 48 hours. All in all this was an experience I do not want to repeat and I shall certainly not fly British Airways by choice in the future! We didn't have these problems with Sri Lanka Airlines.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Smiths Michael","Singapore","2014-07-29","CX659 20 July 2014. Flying from Taipei to Singapore transit in HK. When boarding the flight from Taipei the plane was so hot. Only box of snacks served. The flight from HKG to SIN the seat was uncomfortable as it can't be reclined back only the inner part is reclineable which is uncomfortable. Box of snacks is served around 1 hour later around 2.30am when people are starting to sleep instead of before arriving as a breakfast. The plane was cold to start with but then was very hot and with no air circulation.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Smith","Australia","2014-07-29","MEL-HKG-HND-HKG-BKK-HKG-NRT-HKG-MEL. Flown CX all around Asia in the past 3.5 weeks and experienced all their fleet from the shell seat to the new seats found the new seats to be nice and wide but also hard under the legs. Shell seat well what were they thinking? All flights were delayed upwards of 30+ minutes that's right all! Crew well they make the airline and most of them couldn't be found after service was complete. The 747 I flew on needed some seat repairs as there were parts missing or taped over and the cleanliness was not exactly great. I didn't appreciate the fact that my table on a few flights was filthy. I do however like the fact that they fly to HND and that makes them a much better option than QF. Meal portions very small but overall ok. I'll give them a second go.","","","Economy","","5.0","2.0","2.0","2.0","4.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Barry Miles","Australia","2014-07-27","Melbourne - Hong Kong - Frankfurt and return. Melbourne lounge dreadful - cramped viewless and poor food. Boarding chaotic especially in Hong Kong. Inflight service inconsistent - it seems business passengers are serviced last? The entire right hand side of the business class cabin was not offered bread during the meal service yet we all watched the basket being carried up and down the other aisle. Food not that good either - although of higher quality out of Melbourne and Frankfurt than Hong Kong. Requests for items (pillows drinks) required 2-3 times. They ran out of my preferred meal choice on both legs ""we did not expect Caucasians to order it"" said my flight attendant. Seat impossible to get comfortable on. I am only 172cm tall and 70kg but could not get a comfortable position. Odd padding sections on the seats and the very narrow foot well when sleeping filled me with regret that I had allowed myself to be talked into flying Cathay by my partner and not chosen to fly Singapore Airlines where you can stretch out and get proper service (in my view Singapore Airlines economy service is better than the Cathay business service).","","","Business Class","","5.0","3.0","3.0","2.0","4.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howard","United Kingdom","2014-07-22","Cebu to HK to London. I had to wait for 20 minutes before I could check in even though I was travelling business class Marco Polo always get priority and there was no dedicated Marco Polo check in as it is shared. Lounge at Cebu is OK but very limited in choice of food and drinks. Left on time and arrived on time crew was the best I have ever experienced on Cebu to HK and vice versa. Arrived on time and boarded my flight to London the crew was very good as usual however again no vegetarian choice luckily I was not hungry. Film selection is a little poor this time hopefully next time it will be better.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Siauw Steve","Indonesia","2014-07-22","CGK-HKG-CGK. CGK-HKG on regional A330-300. Up-to-date touch screen IFE. New and fresh regional cabin. Smooth take- off and landing. Food is a bit disappointing in volume and taste. Choice of drinks is also limited but acceptable. HKG-CGK on older regional B777-300. IFE is up-to-date with touch-screen function but fixed-shell economy seat a bit uncomfortable. Cabin crew should reduce their volume if they want to have some chit chat around the galley or at the very back of the plane so they do not disturb resting passengers.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tan Alex","Singapore","2014-07-22","CX 521 from Tokyo Narita to Hong Kong and CX 659 from Hong Kong to Singapore. Both trips were on the B777-300ER. Seats on these planes were so much better than the shell seats. They were the new ones used on the long haul routes. The touch screen PTVs were really sensitive which was good as compared to those on the old systems of the 777-300 and A330-300 as they hanged a couple of times when I used them. However not all was good. CX 521 was delayed for 2 hours because of bad weather at Hong Kong. We were only given a 500yen food voucher which was equivalent to 6 Singapore dollars. Anyway we were served coffee and tea from Tokyo to Hong Kong which really surprised me since they didn't do that for the Singapore to Hong Kong leg as well as the Hong Kong to Tokyo one. Service was a hit-and-miss affair but the staff were generally very polite with a few exceptions. The overnight ""meals"" offered on all Cathay Pacific regional red-eye flights: CX 659 was a red-eye flight and we were not offered any hot meals. We were only given a paper box which contained a muffin fruits a biscuit and an egg bun accompanied by a pack of lemon tea. I get that some passengers want to get some rest but they should have at least served hot meals to those who were awake. Nevertheless the flights were good because of the comfortable seats.","","","Economy","","5.0","4.0","4.0","3.0","3.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Steve Adolfo","United Kingdom","2014-05-17","Travelling as a family of 4 (2 adults and 2 young children) from London to Boston I hoped there wouldn't be a problem sitting together in the 4 middle seats. I had not paid to reserve my seat as I had never had to pay extra before while flying with Emirates Singapore or Cathay Pacific. The seats allocated at check in were 3 on the left (A/B/C). My wife sat with the kids while I had to sit in the row behind. The seats could not be changed at check in or on the plane. It seemed ridiculous that we were not allocated the logical place for a family of 4 in the middle of the plane even though my flight had been booked 5 months in advance. I warned the stewardess that the situation would be difficult for my family for the staff and the passengers around as this proved when my 3 year old cried as he wanted to sit next to me. I had to swap seats with my wife a couple of times during the flight it was a stressful flight. On the return flight I reluctantly paid extra (£23 x 4) to make sure we got the 4 middle seats. The journey was less stressful but my wife had her own issues as she couldn't recline as the passenger behind was too tall and refused to move his legs (he should have paid and extra £23 and reserved a seat with more leg room). My wife complained to the steward as the passenger refused to let my wife recline he was made to move to a different seat. In conclusion I found staff were generally friendly but didn't exert themselves on service the food was okay but the entertainment system was dated it didn't have any games and the screen kept freezing. It seems the flight services to USA are not up to the same standard as flying to the Middle East or the Far East as British Airways had failed in comparison at all levels when compared with the other airlines mentioned earlier - my last experience to the USA was with American Airlines and that was worse than BA. The main disappointing issue with BA is definitely having to pay extra for choosing your seat. If you are travelling with a family of 4 and you want to guarantee you sit together you have to pay an extra £200 on top of the original cost of the return ticket this felt more like the additional charges of Ryanair!","","","Economy","","3.0","2.0","3.0","3.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","David Worcester","United Kingdom","2014-05-15","LCY-SNN-JFK-LCY BA001 and 004. Quick check in and fast track security although I had to show my boarding pass to get expedited. Gate 24 lounge with a view of our aircraft and a glass of champagne. Quick boarding nice welcome by a familiar face. Cabin has stood up well and is as fresh as it was on introduction. Starter choice to Shannon now replaced by a selection of canapes served on a plate. USA immigration straight forward and soon back on the aircraft but the airport is soulless. Once in the air salad drinks and a choice of mains. I had the curry which was excellent followed by chocolate fondant smothered in chocloate sauce - bliss. Later on the Friday 001 flight which departs at 1245 as opposed to 0945 they serve supper rather than afternoon tea. This was a plate of cold cuts and samosas.Tasty.Quick disembarkation lovely crew. Return on 004 Sunday evening supper in the busy Galleries dining room. then quick boarding on this full 31/32 flight. Supper served to those who wanted it and then a full hot English breakfast option or a bag to go. Bussed to the arrivals hall and immigration and then home in 15 minutes. Excellent crew and flight.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tan Alex","Singapore","2014-07-22","Maybe I was expecting too much from a regional flight. I was on CX 716 from Singapore to Hong Kong on 14th July. The economy class seats were the notorious shell seats and it was extremely uncomfortable. There was no lumbar support and the seat back was really hard. There was also no foot rest. In addition amenity kits and menus were not given out to us. What's worse was that when we boarded the flight not every seat had blankets and pillows on them and they were only available upon request and the entire process of passengers settling down into their seats was extremely chaotic as several passengers started requesting blankets and pillows from the cabin crew during pushback and the cabin crew were hurrying back and forth just to hand them the blankets and pillows. The food portions were also pretty small and I was still famished even after the meal service. The cutlery provided was also made of cheap plastic and not metal unlike on some other airlines. We were also not served tea or coffee throughout the flight. The cabin crew were in a rush to collect the meal trays from the passengers and when the pilot came on the speaker and requested for the cabin crew to take their seats for landing they did not even conduct a safety check for us such as making sure our seat belts were fastened window shades were lifted and hand carry items were placed under the seat in front of us. The only positive on my outbound journey from Singapore to Tokyo was that the cabin crew were really friendly and were always smiling. My inbound journey on CX was much better. I'll post a review on it after this.","","","Economy","","2.0","1.0","4.0","2.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Egan","New Zealand","2014-07-22","AKL-HKG codeshared as an NZ booking. The A340 has the slide down seats that many hate but I love. Great lumbar support and it doesn't matter if the persons in front/behind want to eat sleep or whatever. Lunch was very good; arrival snack was good. All services were nice and efficient. Between NZ and CX I'd pick CX operated flights every time!","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Bryce Diaz","Philippines","2014-07-20","Hong Kong to Manila flight CX903 operated by a Boeing 777-300ER (77A) First Class Configuration. Premium Economy Class had large PTV screens but meal service was the same as Economy although it was priority boarding and check- in. We were actually upgraded round-trip because of Marco Polo Club. The IFE did not have movies but it had TV shows. I asked the cabin crew for some playing cards and they gave me 2 packs.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Leston","United Kingdom","2014-05-15","MIA-LHR in World Traveller on a 747-400. After having flown 3 consecutive legs on AA (and having been pleasantly surprised) I wasn't sure how an old BA 747 would measure up but aircraft was spotless and in full working order. Crew were friendly and helpful. The food was pretty good and the IFE far better than AA.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Vincent","United Kingdom","2014-05-15","Flew to Vegas on 8th May and dismayed at the standard. Filthy seat back in front of me dismissed with a shrug by a steward. Only choice of meal was a lemon pasta although some food wrapped up in foil was brought with 3 chicken meals to share between 6 of us. Sandwiches crisps and nuts etc were refused when requested as an alternative; we were told by the stewardess not to sit in the area we did (around row 31) as it normally happened. The worst part though was aloof staff who actually come over as rude.","","","Economy","","2.0","3.0","1.0","1.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Chia Ty","Singapore","2014-07-17","16/7/14 CX505 NRT-HKG. B777-300 aircraft registration B-HNN. Got these 4 flights at S$660 so it was the best value for money. Checked in online. There was a separate line for online check in at NRT so we breezed through check-in in a jiffy especially since there was almost no queue due to our early arrival. The plane was old and dated but with a refurbished interior with AVOD entertainment a huge difference from their ancient A330s and a few un-refurbished B777-300s and B777-200s. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music with new mandopop albums available. Inflight service was efficient and friendly. A full bar service with peanuts distributed followed by dinner meal service and trays of drinks after that with bar service on request. Food was decent and edible but nothing to write home about.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Chia Ty","Singapore","2014-07-17","11/7/14 CX736 SIN-HKG. B777-300 aircraft registration B-HNI. Got these 4 flights at S$660 so its the best value for money. Checked in online. There was a separate line for online check in at SIN so we breezed through check-in in a jiffy. SIN is always efficient anyway. Boarding was on time and by seat numbers. The plane was old and dated but with a refurbished interior with AVOD entertainment a huge difference from their ancient A330s and a few un- refurbished B777-300s and B777-200s. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music with new mandopop albums available. Inflight service was efficient and friendly. A quick service of water juices and beer on a tray with peanuts distributed followed by meal service and nothing after that service by request only. We had a choice of chicken penne with tomato sauce or sweet and sour fish with rice and Haagen Daz ice cream. Food was decent and edible but nothing to write home about. My companion asked for an additional main course since he found the portions small. His request was granted after the meal service ended. Great service.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Chia Ty","Singapore","2014-07-17","11/7/14 CX500 HKG-NRT. B777-300 aircraft registration B-HNI. Got these 4 flights at S$660 so its the best value for money. Transited through HKG from CX736. Boarding was on time and by seat numbers. The plane was old and dated but with a refurbished interior with AVOD entertainment a huge difference from their ancient A330s and a few un- refurbished B777-300s and B777-200s. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music with new mandopop albums available. Inflight service was efficient and friendly. A full bar service with peanuts distributed followed by dinner meal service and drinks on a tray brought about twice. We had a choice of vegetarian mushroom fusilli with tomato sauce or pork with Chinese sauce with rice and Haagen Daz ice cream. Food was better on this leg. On this flight I had this fantastic female cabin crew member serving our side. During the bar service I asked for a gin and tonic and while making it she asked for my nationality then began chatting with me. I requested a set of playing cards as a souvenir and was given a writing kit in addition to the cards. I have flown 10 flights with CX and this was by far the best flight.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Marlene Miller","United States","2014-05-13","On a recent vacation from Sacramento to Paris some friends and I had a terrible experience with another airline and had some trepidation about our return flight from Paris to Sacramento. We did however choose British Airways for the return flight and none of us had flown with them before. I am happy to report that the experience was totally different. Our flight was delayed by an hour which did effect our layover and did rush us to our next flight but we had a cushion of 2 hours layover so we were ok. On the flight the seats were more comfortable more leg room less noisy better entertainment due to screens on seats in front of you and the access to the bathroom was much easier to navigate. We also had seats relatively together which the other airline refused to offer us even though we had made the reservation months in advance. Their screen was so far ahead I couldn't see it and it offered only one choice. The staff was very kind to hydrate us frequently and gave us plenty to eat and it was all very palatable. I will definitely recommend British Airways for International flights to my friends.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Chia Ty","Singapore","2014-07-17","17/7/14 CX659 HKG-SIN. Sparkling new B777-300ER aircraft registration B-KQO hardly over a week in service. This was the aircraft's 8th flight. Got these 4 flights at S$660 so its the best value for money. Transited in HKG from CX500 and had a 3hr layover. Boarding was late by 15 minutes and had no seating order all economy passengers just boarded at the same time. Full flight. The plane had a new fresh cabin smell with the latest seats and AVOD entertainment. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music with new mandopop albums available. Inflight service was conducted but there was barely any 'proper' service. Due to the midnight flight we were given a snack box containing cold food. Terrible offering. A box of iced lemon tea was given. Service was by request after that and I got a gin and tonic on request. Trays of water were carried out twice. I feel CX should at least offer a proper meal tray for being a 5 star airline not a snack box. At least people have the option whether they want to eat supper or skip it.","","","Economy","","5.0","5.0","4.0","1.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Gabriel Lee","United States","2014-07-17","HKG-NGO-HKG in June 2014. Both segments were on B777-200 with older regional product in-flight so the entertainment system is older and not on-demand. Other than that the whole experience from check-in (online check-in is easy and quick and dropping bags has separate short line) boarding and in-flight (meal and services) are excellent.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kathleen Osborne","United Kingdom","2014-05-12","I should be in a nice hotel in Romania instead 9 hours after I arrived in Heathrow courtesy of British Airways I am still in Heathrow heading back to Glasgow! The 7am flight went well 10/10 for getting me from Glasgow to London. The connecting flight to Bucharest was delayed by more than an hour which meant I wouldn't get my connecting flight to Timisoara. I duly went to customer services (waited 50 mins) who offered to get me to Timisoara tomorrow about 3pm as the last flight on 9/5/14 was fully booked. They offered to put me up in a hotel in Bucharest but were not able to book one. Having waited 50 mins at a BA desk where apparently there was nothing they could do to check availability of a hotel in Bucharest I was not filled with confidence. Since I was going out for only 48 hours and would miss a large part of my meeting I decided to go back to Glasgow. I was booked on the 15.50 to Glasgow and given a slip of paper with all the details and told to go to the gate when it was called as they would know all about the booking as it was on the computer. Told my boarding pass was sorted. They hadn't sorted it and I got a lecture about what I needed to do in future. There was no way I was getting on the flight told that I should be grateful as they were doing me a favour putting me on the 6.50pm flight. Told to go back to the service desk and wait in the queue again!","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Symon","France","2014-05-12","BWI-LHR-ORY on a Boeing 767-300 in Y+ and an Airbus A320 in Y. Luckily this was a refurbished 767-300 so the aircraft interior looked new. The seats were quite wide and there was plenty of legroom which I need as I am tall. We were offered a choice between water or orange juice as a pre-departure beverage and wine was served in proper glassware. The meal was a slightly more upmarket version of the World Traveler dinner so I was a bit disappointed with that (I was hoping to get more food). Although the IFE is rather dated in comparison to the entertainment on BA's newer planes the audio quality was much better on this particular aircraft. Cabin crew were professional and polite and most importantly I was able to get about 3-4 hours of sleep! Connection in Heathrow was a bit of a nightmare since security seems to be constantly saturated and we had to be bussed from the 767. Flight to Orly was full and I can't comment on it much since I slept.","","","Premium Economy","","9.0","5.0","4.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Gabriel Lee","United States","2014-07-17","HKG-DPS-HKG in June 2014. Flight was excellent. The food and services were great. Check-in and boarding was fast and easy. Entertainment is on-demand with lots of choices from Hollywood to Bollywood that makes the 4.5 hr journey much more tolerable.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","I Orosz","Australia","2014-07-17","HKG-BKK. Short flight on the 777-300. Adequate legroom inflight entertainment is outdated but was ok for a short trip. Food was fine. Service was excellent.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","James Halley","China","2014-07-17","Recently flew return HKG-YVR on CX888/889 combo. Missed the cheaper fares on Chinese carriers so elected to fly Cathay instead of Air Canada. Early morning departures from both ends but earlier flights were more expensive. Flights were very good but more comfortable on the return as we managed to get the back row of the 777 (row 72 a and c no middle seat). That row had more legroom too and being near the toilet/galley wasn't an issue. Food seemed above average for economy class fare but I do wish CX would offer drinks before serving the meal. I wanted a G+T but not with my meal! Entertainment system whilst not up to Emirates standard was more than adequate even for a flight of over 12 hours. Snacks available in the galley between meals if peckish. Was surprised that economy class had so few toilets one of which was very narrow indeed. Flights arrived on time. Cabin crew professional as one would expect from CX. Baggage very slow on arrival at HKG but not the airline's fault.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Castleman","United Kingdom","2014-05-11","LGW-MRU-LGW in business. Outbound flight good with attentive staff return flight staff couldn't seem to care less had to ask for everything even water and coffee after lunch. Not what you expect in Club World from a 4 star carrier.","","","Business Class","","8.0","4.0","2.0","3.0","3.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","L Matt","United Kingdom","2014-05-11","LHR-FRA-LCY May 2014. LHR-FRA on a 767 row 18. Checked-in via the mobile app no bags to drop as a day trip. BA Galleries South for a quick spot of breakfast. Boarding started 20 minutes before departure. Not a full flight. Left slightly late due to cargo being loaded but arrived on time. Standard seating and food for BA short haul European flight. Return FRA-LCY on a E70 Row 15. Use of the JAL lounge at FRA opposite the gate area. Bus to the aircraft and an on-time departure. Full flight and not much room up above for carry on items on this aircraft on a full flight. Legroom quite tight in row 15. Again standard food and drink for a BA short haul service.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Fonseca","Chile","2014-07-17","Flew CX 0690 SIN-HKG and CX 0103 HKG-CNS. Both in Business Cabin both the recent new herringbone 1-2-1 config. The seat is good but everything else was mediocre at best. Lounge at Changi airport dreadful no proper business class queue at gate. No priority passport lines either at Changi or Hong-Kong airports. Walking distance from Lounge to departure gate at HKG is insane. In-flight service on both flights was all done in a hurry by noticeably overworked crew. Food was very mediocre. have had much better meals on many coach flights. Seat folds out to flat bed but on the A330 service HKG-CNS the small cubby hole where Your feet go the feet feel claustrophobic and it was boiling hot in there. The only Kudos for Cathay is the WING 1st Class lounge at HKG Airport with its great Cabanas and menu-restaurant dinner.","","","Business Class","","4.0","3.0","1.0","1.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Minervini","Australia","2014-07-10","Overall a good airline but seats could be more comfortable. My biggest complaint is that after meal service the crew disappear and it is almost impossible to drag them out of the galley for service. This is not the first time I have experienced this on Cathay Pacific. Food is good but portions are very small.","","","Economy","","8.0","1.0","1.0","3.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Heaston","Australia","2014-07-10","We have just flown CX 111 Premium Economy to Rotterdam. Unfortunately the airline code shared from Hong Kong to Heathrow and then Rotterdam with British Airways. Cathay Pacific was light years better than BA. The plane was quieter the food and drinks much better the staff more attentive and friendly and the seats much much more comfortable compared to BA. The seat cushion was softer and the recline better the pillow almost full size and the blanket softer and larger. The entertainment system on BA kept cutting out. I would give Cathay 8 out of 10 and BA 6 out of 10.","","","Premium Economy","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Colin Pay","United Kingdom","2014-05-11","Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jeff Suykerbuyk","Belgium","2014-05-11","08/5/2014 JFK-LHR-BRU. After the perfect outbound flight we thought that the inbound flight could not be the same. The lounge is JFK was very crowded and not really relaxed. Boarding was again relaxed with a perfect crew on the Upper deck friendly and relaxed. Slept nearly the all flight in perfect conditions. The flight LHR-BRU was delayed with more than 40 minutes but the captain excused humbly for the delay and gave us plenty of information. business cabin was full but the service on this short flight was more than excellent.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kasthuri A Srinivasan","India","2014-07-10","Bangalore to Los Angeles leaving Bangalore by KA 153 to travel on 4 Jul. (Seat No 29 A and C). The flight got delayed and left Bangalore at 05.55 hrs. We were accommodated on a connecting flight No CX 882 (Seat No 40 A and B) leaving Hong Kong in the afternoon. We had requested for Asian Vegetarian food which we got on the flight from Bangalore to Hong Kong on Dragonair. To our surprise in the menu card on CX 882 the first meal was vegetarian pasta. On requesting this the hostess said they had no vegetarian food and offered us cup noodles. Vegetarian food needs to be provided on all the flights.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Imogen Lau","United Kingdom","2014-07-10","LHR-HKG-LHR. Seasoned traveller. Very disappointing service and food availability. Take-off delayed by over 2hrs due to 'troubleshooting' and only offered cups of lukewarm water after 1.5hrs of sitting on an uncomfortably warm full plane parked at the gate. First drinks service was very slow and ran out of a number of soft drinks (surprising as this was the first drinks service and we were in 5th row they served). Highly disappointed to be told during lunch service that had ran out of chicken (I reiterate we were in the 5th row they served) and only beef or vegetable pasta were available. More foresight needed when planning food demand or perhaps need better menu options if the majority of passengers were rejecting the beef? Food portions were also smaller than on other airlines and a mini KitKat does not constitute a 'dessert' when most other airlines would offer the KitKat as an addition to the 3 courses. No tea/coffee offered proactively after the lunch service needed to ask the FA for this. Only one meat option available again at dinner service (other meat option had again 'run out') or vegetable option. To their credit cabin crew were very apologetic and seemed almost embarrassed to tell us that it had happened again. Snacks counter was set up in the galley with a small assortment of sweet and savoury snacks that were regularly replenished. Cabin crew were very obliging when asked for non-alcoholic drinks. Seat seemed narrower than other airline economy seats and age-old problem once seat in front is fully-reclined does apply here; near impossible to reach my bag on the floor. Toilets were very clean and I did witness cabin crew doing regular checks of the facilities armed with air freshener. Inflight entertainment system was very good with many new movies available for viewing - adverts before every film/TV episode is annoying but you can fast forward through these. Overall poor flight experience but credit to good cabin crew. Only chose Cathay Pacific this time as flight time was more suited to my schedule but will definitely not choose Cathay over Emirates ever again.","","","Economy","","6.0","2.0","4.0","2.0","5.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sukasem Tejatanalert","Thailand","2014-07-08","BKK-HKG-LAX on CX-708 and CX-882. BKK-HKG flight was ok for both the seat and meal. For HKG-LAX section flight was on time even though we left Hong Kong almost 30 minutes late due to security checking. Two meals and snack during the flight were adequate. Entertainment system was good.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Andrew Allen","United Kingdom","2014-05-11","Belfast-Heathrow-Frankfurt return. Very impressed with the service and crew especially on the Frankfurt-Heathrow sections as the Belfast ones are only domestic but still excellent. I was impressed with the food which was a hot chicken dinner going out and afternoon tea on the return leg. The crew were really exceptional and make this airline as the seat pitch in Club Europe is poor. Their Galleries lounge in T5 is just OK being a bit of a cattle market compared to the Sukara longge in Frankfurt which was superb.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Worcester David","United Kingdom","2014-05-11","LHR-MAD-LHR Club Europe. Galleries South lounge was heaving and the sandwiches and cakes were basic. Quick boarding and a brilliant crew who delivered excellent service. Afternoon tea of 3 finger sandwiches choice of warm scones clotted cream and jam and a packaged Do and Co cake all very nice. Champagne and other drinks freely available and crew were good at spotting an empty glass. Well done. Return navigating Barajas is not easy and the T4S Iberia lounge was crowded and difficult to find a seat. 767 aircraft now fitted with bigger screens. Service was lunch pasta and chicken or prawn Caesar salad and a creamy dessert. Both enjoyable. Service was even better than on outbound the CSD was personable and very interactive with all pax as were all the crew. She took time out to explain and show the meal options and chat with the pax. A fine example of BA at its best.","","","Business Class","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jeff Suykerbuyk","Belgium","2014-05-11","2/5/2014 BRU-LHR-JFK. Short flight in business from Brussels to Heathrow was how a short business always has to be: excellent crew decent food flight was on time. Flight from LHR to JFK started in perfect conditions: First lounge in Terminal 5 (as a gold member) with excellent champagne and food and place. Boarding was smooth with helpful crew a nice drink to welcome us on board and to relax and a nice smile. In one word the start of a perfect flight in a full cabin landing on time in New York. This is how it always should be.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Cutts","United Kingdom","2014-07-08","CX724 KUL-HKG on 7th July part of a BA ticket check in at KL quick and easy used the MH lounge which was nice had time for a shower. Seat 40k on a 777-300 which is more like business on airlines in Europe only a 3hr 30min flight but service from a friendly crew and food was very good on time departure and arrival very good flight would use CX anytime.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sukasem Tejatanalert","Thailand","2014-07-08","Vancouver-Hong Kong-Bangkok on CX837 and CX-617. The first flight was good the plane departed Vancouver a little late but make up the time. Food portions were a little small even though it was dinner and the second serving came approximately 4-5 hours after the first serving. Understand that they may want passengers to have longer rest time later. The seat and IFE was good and did not feel that bad after that long trip. Hong Kong to Bangkok on the older plan but food and IFE were adequate.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Snehal","India","2014-05-11","While different people have different experiences I wanted to share that I have mixed reviews both are great - one can be used as feedback while the other for pat on BA's backs! I was traveling BLR-LHR-SFO route on 9th of May 2014. The first flight from BLR-LHR was chaotic and as mentioned by others on this site most food options were exhausted by the end of the flight. I don't complain because I got my food choice. The flight staff had some really courteous people while some were pretty snobbish. The second flight is really what's worth mentioning - it was the most cheerful flight I have been on! The flight attendants were entertaining the pains of being on a second leg of a 24 hr journey was not felt. BA 287 flying on 9th May 2014 - fantastic flight. Food was okay - I loved the Lily O Brien chocolate mousse! Entertainment - its high time BA upgrades its entertainment systems. The audio was lousy and nothing was clear or audible even on the highest volume against the aircraft sounds.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Kathleen Kirby","United Kingdom","2014-05-11","Once again a good flight from LHR to Warsaw in an A320. Cabin crew were very efficient and friendly on both outbound and inbound flights. I was tempted to upgrade for £72 when I booked the flights but decided not to due to the good catering service on the flight and the shortish journey. The wraps have been replaced by a flat bread sandwich which is much better! Looking forward to my next flight!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Athallah Arsyaf","Indonesia","2014-07-08","Flew from CGK-HKG. Very disappointed with the service and the product CX actually offers as a 5 star airline flew with CX798 on the way to HKG. Upon boarding I had very high hopes for CX. Very surprised with the FA's on this flight - they rarely interacted with passengers and some were chatting with colleagues in the cabin upon boarding. The food was not reasonable for a 4.5 hour flight received a cold and not very nice sandwich in a box. My back ached due to the poor quality seats in economy. We hardly saw the crew in the cabin. The entertainment service was the only decent part of my journey movies were very up to date and kept us occupied for 4.5 hour flight. Overall will never fly with CX again.","","","Economy","","4.0","1.0","1.0","2.0","5.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Pickard","Australia","2014-07-06","25 May 2014 CX100 SYD-HKG. 26 May 2014 CX289 HKG-FRA. 24 Jun 2014 CX288 FRA-HKG. 27 Jun 2014 CX101 HKG- SYD. Terribly uncomfortable seats foot rest awful design would not work properly staff had to help each flight. Recliner button did not work both flights. Toilet access very bad. Inflight entertainment excellent food pleasant. Cabin crew extremely nice helpful. Prem Y? It's how normal Econ should be. Back to QF whatever the price their comfort in seating excels. One good thing at least was that the bags were interlined correctly and arrived safely in Copenhagen. No access to lounges as QF Club silver - disappointing.","","","Premium Economy","","2.0","1.0","4.0","4.0","4.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Klass","United States","2014-07-06","SIN-HKG-JFK. Both sectors departed and arrived on time. Was glad to have been on the 777-300ER from SIN instead of the A330 with the dated uncomfortable seats. Service on both sectors consistently good friendly and efficient. Meals sadly seemed to let the whole CX experience down. Portions are small and very uninspired. The meals on the long haul to NY were identical in size but were preceded with a menu. No hot towels or cold towellettes distributed. Crew were however very pleasant throughout the long nonstop and very obliging with drinks snacks. A snack counter was set up with a limited selection of drinks and eats. Cabin and toilets clean and seat comfort held for the 15 hours just. IFE selection was pretty good too. While everything works and is adequate it's not quite a 5 star airline experience in CX economy.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-07-06","KIX-HKG. Boeing 747-400. In Premium Economy class. This aircraft has own Premium Economy washroom. KIX onboard meal is much better than ex HKG. KIX boarding gate is a bit far as usual. Inflight Entertainment has new movies. Cabin Crews are friendly. Washroom is clean. Arrival HKG on-time.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-07-06","HKG-KIX in Premium Economy. Airbus 330-300. The seat is great. Whole cabin is full. The food a bit worse than before. Inflight Entertainment is excellent. Cabin Crew friendly and helpful. Early 10 mins arrival KIX. Baggage had been delivered when I arrived to the baggage hall.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Patrick","Hong Kong","2014-07-06","HKG - Bangkok economy. Flight out a bit late but made up time on way. Newish plane good AVOD and food. Usual efficient and friendly service from CX. Return also good. Good meal choices service with a smile large wines given quickly and all in all very impressive. Only down was landing at gate 65 which is possibly the furthest gate ever!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ng Michael","United Kingdom","2014-07-06","CX714 15th June from Singapore to Hong Kong and it was an excellent journey. Surprisingly the flight took off a few minutes early and we arrived to our final destination 15 minutes earlier than scheduled. It was a 3.5 hours flight and no complaints at all the entire journey with Cathay Pacific was a pleasure.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Scott Waterfall","Australia","2014-06-30","PE is not Business Class (J) so if you are looking for J PE is not for you. Having said that PE on Cathay Pacific (CX) is OK. Seats are comfortable food is good there is room to move. The only downside is that the toilets are shared with Economy on the A330 and some B777. Would I fly with CX again and in PE Yes and No.","","","Premium Economy","","8.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Charles Max","Australia","2014-06-30","Melbourne to Hong Kong economy class. Excellent service great food menu provided was I nice touch good wine entertainment was good but there were limited movies. It was inconvenient using the lavatory as 2 of the 5 economy toilets were out of service. We had to queue up for almost 10 minutes in the aisle to use it. I was very happy with the flight and it was definitely worth flying Cathay Pacific.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howard","United Kingdom","2014-06-25","London to Hong Kong then onto Cebu. I was boarded first due to my hearing loss the flight left 20 minutes late but arrived in HK on time. The staff are still very good and friendly however they didn't have any fish cakes for my main course left and I was not able to eat meat - quite disappointed however they were very apologetic. They should have anticipated the demand. HKG to Cebu: Flight was 45 minutes late taking off and landed 30 minutes late a little surprised to be boarded on a new A330 airbus however the business class seats which is the same for long distance seems a little smaller compare to the Boeing 777. A major cock up with the stewardess only giving us two forms one for health and the other for passport and forgotten to give us another form for custom chaos at customs as none of the passengers had forms to give them. A real hassle also there was no meet and greet for me either. Fingers crossed my return trip next month will be much better.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Thomas","Australia","2014-05-10","Caught a connection from Gatwick to Jersey and it was fine. A very short flight with very efficient and effective staff. Not much more I can say because we were up and out so quickly. I was travelling business and it is about time a little more space was made in the cabins. If you cannot cross your legs then why are you paying for business class seats?","","","Business Class","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Bennet","Australia","2014-06-23","Flew from Hong Kong to Brisbane via Cairns in May. We were offloaded from Virgin Atlantic to Cathay and paid to travel Premium Economy. We did get a wider seat but the cold hard muffin yoghurt and orange juice breakfast had to be a basic as they could get. I don't know what they got in economy but it couldn't have been any less. Hardly saw the staff they just weren't there or interested. We had to walk a long way through the economy class to get to the toilets so didn't gain anything for having paid extra. Unless you need the slightly larger seat don't waste your money paying extra fro premium economy as you don't gain anything.","","","Premium Economy","","4.0","4.0","1.0","1.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Oleson David","United States","2014-06-23","Flew Premium Economy LAX-HKG-LAX on 777-ER. I have read many prior reviews about CP PE and the main point is that this product should only be compared to Economy not Business Class. I have also flown CP BC and it is a great experience all around. I am 6'2"" and the days of flying Economy across the Pacific are over! Understanding that the price can be about double after 15 hours I believe well worth the price. Was able to board early on both legs. Had a dedicated overhead bin. The private cabin in a plus. The seat was fantastic 34C which was back seat aisle. A bonus was the extra storage behind the seat. Even when the seat in front was fully reclined I never felt uncomfortable. The width of the seat the arm rest and comfort of the seat were all good! The entertainment system was fantastic! The noise cancelling headphones were excellent. I found the service to be adequate the food options were the same as BC including the wine options. Real silverware and linen. Had no problems getting drink refills or snacks. Had no problems sleeping had superb legroom. The adjustable headrest is a great plus! Able to de-plane ahead of EC which is nice. The extra price was definitely worth it to me as I felt completely rested after both legs which is invaluable. Also you if you have the opportunity to use SkyPier at HKG do it! Less than five minutes to get through immigration customs and security! Amazing experience! The check-in desks at SkyPier are efficient and fast! You take a short shuttle train to connect to the main terminal.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Taynton Stephen","China","2014-06-23","Hong Kong to London Heathrow. The flight left a little late but the new business class on this 777 was truly exceptional and I enjoyed every moment of the 12 hour flight. I even managed to get 6 hours sleep on what I think is a very comfortable bed. The food was very good with a nice selection the lamb shoulder confit was superb as was the pork which was served as dinner before landing. The wines were good again a good choice. The cabin staff were very professional and helpful always there. Overall a great journey and my new favourite airline for business class.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Loraine Droy","United Kingdom","2014-05-10","I have just been reviewing all the reviews on this website and it seems every evident to me that if you are booked in First class you will more than lightly have a great flight economy or premium is touch and go! If you want to take the risk I travel BA to Tampa premium economy three times a year the food is disgusting and I always sit in aisle 14 now if anyone has booked there seat in this aisle be warned they run out of choices on the menu when they get to you and they offer you an economy meal and quite frankly they do not care if you complain well I complained! Myself and the man seated next to me kept up the complaining and 15 mins later the steward comes up with two beef dishes. The crew had kept these meals for themselves. So be aware that if you are seated in aisle 14 bring your own food because you will not get a decent meal.","","","Premium Economy","","2.0","3.0","2.0","1.0","2.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Goff","United Kingdom","2014-05-10","Flew from San Francisco to Heathrow London. Flight was delayed 3.5 hours the food particularly the breakfast was the worst I've had on an airline. The sets were very uncomfortable. I feel BA have a long way to catch up to the quality to other airlines such as Emirates and Qatar.","","","Economy","","3.0","1.0","4.0","1.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Reyneke Les","South Africa","2014-06-23","I am a 69 y/o seasoned traveller. I am mobility impaired following a series of joint replacements. I recently flew with Cathay Pacific return from South Africa to China via Hong Kong as a single traveller. I want to thank them for their fantastic service! From the moment that I arrived at the airport in Johannesburg - I was well supported and I received assistance with my mobility issues in a professional and caring manner.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","P Pomeranze","United States","2014-06-20","Hong Kong. Beijing June 19 Business Class. Extremely comfortable short flight. Private lie flat seats on the A330 with great entertainment options. Decent breakfast served appropriate for the regional service by an efficient but not at all warm cabin crew. All in all US and European airlines could learn a lot about how to do regional first/business right. I would never hesitate to fly or recommend this carrier in the future.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Dilip Mathew","Australia","2014-06-20","Economy class SYD-HKG-EWR. Professional and respectful service on both legs and it was particularly good on the HKG-EWR leg. The HKG-EWR flight is one of the longest flights in the world but I found it very comfortable. After a 15 hr 20 min flight I emerged feeling pretty good. Seats are good good choice of food and sufficient variety in the IFE choices to keep passengers entertained. Cabin crew took care to ensure cabin and toilets remained clean throughout. They also came around regularly offering drinks an essential but often overlooked need on ultra-long flights.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Harris","Australia","2014-06-13","Sydney - HKG - Milan and return Premium Economy. Sadly disappointed. Having flown premium economy or business on a number of airlines in recent years this definitely felt ""economy"". Service food and beverages were very average. Seat and entertainment acceptable. I note that the cost was equivalent to Singapore Airlines economy class via Singapore. Next time we'll opt for SA. Neither the food or the beverages offered were business class equivalent. Did I misunderstand what we were paying for? The crew were rarely seen but happy to step across passengers in the front row. No ""excuse me's"" were offered. The only flight where service was up to standard was HK-Sydney when the aircraft was not full. If this was ""premium"" we'll opt for economy on another airline!","","","Premium Economy","","3.0","4.0","2.0","2.0","4.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jason Lam","Hong Kong","2014-06-12","My family and I have recently traveled on the first class seats of the 777-300er. It was a ""rather"" comfortable seat. It is a lovely experience because with just one click of a button you can transform the seat into a bed. The cost of the seat was a bit expensive but it was worth it. The staff service is excellent because of how fast they help you and how they remember your names. The food was okay but not the best. The inflight entertainment was okay very high quality but lack of movies. Overall I think that the first class experience is very good.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Fell Kevin","Australia","2014-06-12","My wife and I travelled 4 sectors in Cathay Business Class recently (CX110/CX261?CX260/CX139). We have a benchmark from travelling frequently with Qantas in Business. Several major aspects warrant comment. My wife is diabetic which was nominated at the time of booking. On one long overnight sector she asked for a light snack as she had to take medication. The staff member disregarded the request and offered no snack. However on the return long overnight sector a staff member when asked offered that a special snack had been loaded and was most obliging. What an inconsistency in the attitude of cabin staff. There appears to be no small snacks available at any time as is the case with competitors. Seat allocation. Was arranged at the time of booking which was some six months prior to departure. Boarding passes were issued at Sydney for the two sectors. Upon presentation at Hong Kong we were informed of a problem i.e the seat was broken and would not recline thus was unusable. We were asked to go to one side whereon we asked for a supervisor. Apparently our adjoining seats were not possible as one seat was broken (by coincidence the frequent flyer award seat). As the flight was almost fully booked we were allocated seats apart five and six rows behind. As it was nearly midnight we had little alternative. Upon boarding we overheard a passenger seating next to my wife who wished to be repositioned nearer his friend. We were able to sort this out and then inform cabin staff. Sometime later (there was an hour and a half delay before takeoff due to weather conditions) we noticed the original seat was occupied and was fully reclined. This seat was the frequent flyer seat.","","","Business Class","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Davies","Australia","2014-06-10","My wife and I recently flew MEL-HKG-KIX and return and found the airline's standards have fallen since we last flew with them several years ago. The 777 seating between Hong Kong and Japan was particularly uncomfortable food on all legs was some of the worst we'd had eg. braised beef between MEL and HKG was almost all fat while 3 of the 5 Western meals on the HKG-MEL leg had onion sauce &/or onion ingredients. We were laughed at by the cabin staff member when in response to her question we asked for diet coke with our main meal between HKG and MEL. The entertainment system is good but there was little difference between the May programs and those on offer in June. Also the same advertisements before each program are very annoying after a while but at least you can fast forward through them. I doubt we would choose Cathay Pacific ahead of Singapore Airlines in future.","","","Economy","","3.0","3.0","3.0","2.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tanmay Bhakta","Australia","2014-05-08","I flew Singapore to Sydney with them recently and it was the most horrible flying experience. At the boarding gate the staff were just so disorganised in getting the passengers on board that we had to wait for almost an hour before we got on. The plane was an old and tired 747-400 which had the dirtiest cabin I have seen. There was a stale smell lingering in the premium economy cabin. The seats were old worn out and lumpy despite being in premium economy. The inflight entertainment was a joke. The video quality was mediocre and the noise cancelling headphones were not working for most of the flight. The food was some strange fried rice which was bland. The crew were unfriendly they didn't serve drinks once throughout the flight. The worst part were the toilets smelly with a toilet bowl and sink choked with toilet paper. Overall I will never fly British Airways again unless I don't have any choice.","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Alan Clare","United Kingdom","2014-05-07","6 May 2014: Las Vegas to Gatwick. Boeing 777. Back on BA again thanks to Avios Companion coupon. Cabin crew are now more present throughout the journey but not experienced any of them going too far to please a customer it seems just okay if they run out of a meal choice or if friends not seated together. Certainly yesterday cleaning the wc was not on the duty list. I've flown AF TAP SWISS KLM long haul in the past year and by far BA catering in economy is the poorest in content. Yesterdays offering for Breakfast was almost an insult.","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","5.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Smith","Hong Kong","2014-06-09","Flight from HKG-DPS return business class both ways. HKG-DPS older 777 seats went out with the arc. hardly any choice on the IFE. Trip only saved by the friendly and efficient staff. Return leg changed aircraft to 747. Uncomfortable seating. headphones did not work. Staff offered me a change of seat but was a baby right in front of new seat so politely declined.","","","Business Class","","3.0","2.0","4.0","3.0","2.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Yong Mak","Hong Kong","2014-06-08","Hong Kong-Bangkok-Hong Kong outbound flight CX705 was half empty. Services were standard. However there was no inflight entertainment system. The inbound flight CX616 was cancelled without prior notice even though I already provided the airline with my full contact details including email when I bought the ticket online. Check-in staff said the flight was cancelled because the airplane didn't arrive from Hong Kong last night due to operational issues. If so the airline should have had sufficient time to notice passengers. I was transferred to another flight 3hrs later. The flight was packed. The services were standard as per usual. Again there was no inflight entertainment system.","","","Economy","","6.0","4.0","3.0","2.0","2.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Chris Cunard","Australia","2014-06-01","Wonderful experience aboard Cathay Pacific. Had to fly to London and back in 72 hours so needed to be comfortable. Long haul business class beds on Cathay Pacific are the most comfortable I've flown and I managed to comfortably sleep 7.5 hours on the long haul flights. The staff are amazing. They all remember passengers by name throughout the flight. Studio CX IFE was great. The food delicious and plentiful. A perfect experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","P Harris","United Kingdom","2014-05-07","Lanzarote to Gatwick on 13th April. Flight itself was okay but on arrival we were ""parked"" a long way from the baggage reclaim area (for which the Captain apologised). After a 30 minute walk from the plane our problems began as we then waited another more than 2 hours for our luggage to arrive. Many flights that landed a long time after us received our bags and set off home far more promptly. BA have acknowledged they are responsible for the journey from ""start to finish"" but have gone on to advise that some parts of the operation are sub contracted including this part. Can't recommend BA because of this experience and because of the way our subsequent complaint has been handled. Not planning to use BA again because of this.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Amaladoss","United Kingdom","2014-05-07","LGW-VRN-LGW both in Club Europe. Was offered an upgrade on the way out for £85. Swift check-in as Gatwick was quiet at 6.30am. Used the Galleries lounge-reasonable cold food selection but the only hot option was porridge. Nice atmosphere though and good views of the runway. Left slightly late due to congestion. Nice breakfast with individual bottles of Heidseck Monopole champagne. No aerobridges at Verona so had to walk to a bus in the rain. Bags delivered quickly. Return flight was delayed by an hour as the incoming flight was late. BA use the Catullo lounge which is very poor with an abysmal selection of food-nothing hot not even a sandwich just biscuits and pastries at 9pm! The lounge is before the security check so not able to relax altogether. Crew very apologetic about delay speedy drinks and meal service-the chicken curry was passable.","","","Business Class","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Amaladoss","United Kingdom","2014-05-07","LHR-YYZ in business was looking forward to a B787 but this flight was a B777. Had the rear facing seat- comfortable enough but it is always awkward trying to clamber over the passenger seated diagonally opposite. Enjoyed the plentiful supply of pink champagne. Lunch was fine as was the afternoon tea. IFE screen on the small side but managed one movie. Crew were pleasant friendly and efficient.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howell","Australia","2014-06-01","We flew BNE-LHR via HKG on 29th May. Really excellent product seats are much more comfortable than Economy and it is much easier to sleep. First meal is business class quality and second is economy - all round the food and cabin service was excellent. Priority boarding also in Brisbane and Hong Kong was appreciated. The small cabin made for 2 very quiet flights. Thank you Cathay.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Perrin","Australia","2014-06-01","JFK-HKG-SYD. No mention at the boarding gate for Premium Economy guests to board before Economy. Had a champagne prior to take off which was an improvement over our previous flight on Virgin Atlantic. The cabin service was friendly and attentive. The food was very poor the worst I have had to be honest not even Economy standard. The seats were wide but the old bugbear when the seat in front reclines fully is still a problem in Premium Economy it is very intrusive and you need the passenger next to you to climb out if you want to get past them. We got more sleep than previous flights in Economy but it is still a fairly uncomfortable experience. The noise-cancelling headphones were a great feature and you could actually hear and enjoy the comprehensive entertainment selection. The cabin noise was quiet having only 38 passengers and a dedicated toilet was a good feature on the JFK-HGK leg but we had to use the Economy toilets for the second leg (different aircraft). This was our first experience in Premium Economy and while it was a slight step up from Economy I do not think it is worth the extra money. Apart from the entertainment selection and wider seats it felt more like an Economy experience than Premium Economy to be honest. We would fly Economy next time have stopovers and avoid flying a 14 hour leg if we could as you do not arrive at your destination feeling particularly refreshed.","","","Premium Economy","","6.0","3.0","5.0","2.0","5.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Rajagopalan Raghavachari","India","2014-05-29","My wife and I (both seniors) were in Premium Economy Class (Seats 31H and 31K) on flight CX879 from SFO to HKG (with connection to BLR) on 12th September 2013. During our onward flight from HKG to SFO in March 2013 we had felt very cramped in Economy Class and so we got our tickets upgraded for our return journey in September. Little did we know at that time what a wise decision that was. After the flight CX879 took off on 12th September 2013 the elderly passenger in front of us took ill. The flight was diverted to Anchorage in order to offload the passenger and then we landed at Taipei for crew change. Finally after being in the aircraft for 20 hours we landed at HKG on 14th morning very tired. We had of course missed the connecting flight. We were afraid that there would be a crowd and big confusion at the transfer counter. We thought we might have to spend long hours at the airport. We were in for a delightful surprise. We found a long table arranged with all the new boarding passes envelopes with hotel coupons and cash for meals also instructions for transport to hotel. We could not believe our eyes. We were accommodated at J W Marriott where we could take good rest and take the BLR flight on 14th night. We should also add that the 20-hour flight was made bearable because we were in Premium Economy. One complaint: On that long flight no clear announcements were made about our landing time arrangements made for connecting flights etc. Because of my good experience with CP last year I am again travelling BLR-HKG-SFO on July 22 2014 by Premium Economy. Even though the price was high for me I still decided to pay extra for the comfort.","","","Premium Economy","","7.0","4.0","4.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Phil Scott","Australia","2014-05-27","Cairns - Hong Kong return. My seat tray table and screen had dirt on it and a repulsive odour. Flight attendant didn't care but did give me a towelette. Food was poor. Return night flight had dreadful service no hot beverages at all. Limited choices of others. The FA walked through a couple of times only with a couple of drinks on a tray and did his best to ignore everyone. The in-flight announcements in English were incomprehensible. These planes did not have any personal airjets and were uncomfortably warm.","","","Economy","","5.0","1.0","2.0","1.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Vivien Simon","Australia","2014-05-25","I am a fan of Cathay Pacific. They seem to me to be the most consistent in cabin service wherever you embark. Mostly I have travelled Business Class but have also travelled Economy on one occasion. I like a clean cabin and clean wash room facilities. Cathay Pacific seem to ensure that this is the case. The crew provide efficient helpful and pleasant service. Our last flight was LHR-HKG then HKG-MEL in May 2014. I like the flat beds on the Cathay Pacific 777. To me they seem longer than other airlines flat beds. LHR-HKG we were given Billecart Salmon champagne and very nice it was too. On the HKG to MEL leg it was Deutz. Not quite as nice as the Billecart. Food varied from good to excellent. The array of entertainment options was comprehensive.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Raath","South Africa","2014-05-25","On flight CX 749 from Hong Kong to Johannesburg Wednesday 23 April 2014 my friend became ill and went into a semi coma. The staff were brilliant and two staff were excellent for the efficient way in which they dealt with the person. Thank you for all the support! to get your act together because passengers that get up at 4:00am for an early flight expect to arrive on time.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Brian Wilson","Australia","2014-05-23","ADL-LHR via HKG. Check-in at ADL quick and easy well organised. Unnecessary delay with boarding process resulted in 20 mins late take-off. Stacked at Hong Kong landed 30mins late. Onward flight to LHR already closed so rebooked on later flight at 23:30. Given a hotel voucher but this didn't compensate for losing my previously selected aisle seat and having to then travel overnight to LHR arriving 05:45 am instead of 20:30pm the previous evening. Aircraft meals and cabin service could not be faulted and Premium Economy definitely recommended on longer journeys just a great shame that ADL to LHR schedule obviously does not allow enough time for flight transfer at Hong Kong so don't expect to fly straight through. Cathay Pacific you need to get your act together because passengers that get up at 4:00am for an early flight expect to arrive on time.","","","Premium Economy","","6.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Massari","Australia","2014-05-21","Melbourne-Rome return. First leg of flight fantastic service great stop in Hong Kong of 6 hrs a bit of a drag second half much better due to larger seats but service great all the way. My travel friend had difficulties walking and was offered wheelchair assistance for all the flights - they were wonderful and friendly putting her and myself at ease. Flights home even better. Thank you to all the staff who helped us have a great holiday.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Thomas","United Kingdom","2014-05-06","I'm not normally one to whine but here goes. LHR-CDG at 0725 on a Tuesday morning via the dreaded gate A10. Plenty of ""Fast Track"" signage and we fast trackers were herded through the checkpoint onto a bus where we waited until we were joined by all the other passengers! Outstanding! Flight OK (fairly grubby ex BD A320) but the pointlessness of a non fast Fast Track amused me no end.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Berry Nick","United Kingdom","2014-05-06","JFK to LHR. Empty check in and priority security quick. New food selection in First class lounge but preferred the decent meal in the dining room. Boarding easy and upper deck crew excellent as lights not turned on until just before descent with arrival on time. Bus to terminal but bags waiting when we got there.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Richardson","United Kingdom","2014-05-21","Heathrow to Denpasar (Bali) transiting in Hong Kong. Overall a very positive experience especially for the money (585 pounds return which is exceptional value). The choice of entertainment isn't as extensive as on Emirates or SIA but was adequate with several of the latest movies offered. Service was friendly and prompt. Food and beverages were hit and miss but having apples nuts and noodles available between meals was a nice touch. I'm 6""3 but found the seat comfortable enough for a long flight.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","K Ryan","Hong Kong","2014-05-20","Vancouver to Hong Kong. Flight was pretty uneventful other than three infants on board which didn't stop crying but that's not the airline's fault. FAs were very attentive and went through the cabin with a tray full of cooked cup noodles and offered them to anyone that wants one midflight. Very good IFE with some of the most recent movies available.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Denson","United Kingdom","2014-05-05","Chicago O'Hare to London Heathrow on 2 May. check in very fast and efficient. New 777 plane. Take off and landing about 30 minutes late. Friendly flight crew. Efficient service. Good vegetarian meal. Very pleasant flight.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Steve Fraser","Australia","2014-05-16","Perth to Hong Kong in business class the first time that I have used Cathay Pacific. The seats are very comfortable with power recline and are able to lay flat if you need to sleep. These pod seats are fairly private and the food and cabin crew are outstanding. The food included fresh fruit croissants salmon Kung po chicken and various other delights. A choice of beverages was extensive.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","I Martin","New Zealand","2014-05-13","I was very disappointed with our flight from Rome to Hong Kong (flight CX292) on 7 May 2014. My son was travel sick and the flight crew were very unhelpful. Also service of water and snacks during the night was very poor. I had to ask for water and when I asked for assistance with my son none was given.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Hickling","United Kingdom","2014-05-04","Travelled to HKG on board the new A380. Boarding was efficient with a dedicated air bridge for First passengers. Welcomed on board offered champagne newspaper pyjamas and wash bag and settled into my suite. The space is more noticeable than a 747 or 777 equivalent with a wardrobe that can fit carry on baggage a jacket and shoes plus a side bin that accommodates other items. The food was excellent with the choice of a five course taster menu with accompanying wines or a la carte. There are also treats available in the first galley. Breakfast was also very good. I managed to get plenty of sleep as the aircraft is very quiet and walked around the entire plane to get a sense of scale. The crew were excellent addressed me by name engaged in conversation whilst delivering an unobtrusive service. The entertainment system was the Thales product. Plenty of choice interactive screens and no rebooting as is the case on other long haul aircraft. I couldn't fault this flight just a pity I couldn't spend longer on it. Looking forward to the return journey.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Howard Wong","Canada","2014-05-11","I flew on CX 889 from Vancouver to Hong Kong and found that the seats are too cramped and very uncomfortable. It was a Boeing 777-300ER plane and the seats were badly modified to make them closer to each other probably to accommodate more passengers. After the flight I couldn't walk as my legs became swollen due the cramped seating positions. My previous flights with Cathay Pacific weren't like this at all the seats were less congested and there were more leg room. On other recent flights like CX 2710 from Colombo to Singapore it was the same plane model Boeing 777-300ER yet the seats and leg rooms are adequate. (5hrs flight journey). Hope that Cathay can make amends on the seats for the flights to and from Vancouver.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Nicola","United Arab Emirates","2014-05-11","Dubai to Tokyo Haneda via Hong Kong. Price wise from Dubai Cathay is the best value for money to fly anywhere in Asia and given the fact that the first experiment went well I didn't hesitate to go for the next one. I was right again. Cathay is outstanding value for money to travel in Asia from Dubai. The first leg from Dubai to Hong Kong was flown on a 330-300 fairly new with the newest business class which is equivalent to first class in terms of comfort. Fully flat lie beds with a huge monitor plentiful of entertainment and nice environment. Service on- board is excellent. Service is prompt and flight assistants were excellent. The second leg was flown by an older 747 with an old seat configuration it can still convert into an 180 degrees bed but in my opinion it's not as comfortable for a 6 foot tall passenger even worse if the person is robust. In my case it was more than comfortable and the trip lasts between 3.5 and 4 hours. With a vast variety of lounges the waiting time at HK airport is no issue. Overall a wonderful experience and with these fares I'd only opt for Cathay for my Asian trips.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Chua","Malaysia","2014-05-08","I flew to and from KL-HK-KL. Flight was delayed 2 hours ex-KLIA. Cabin was very hot both ways. Food is below average. Inflight entertainment is below par. At both airports check in took a while even though it was only to drop off the bag. All in the experience was average. I have had better experiences in other airlines.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","A Skilton","United Kingdom","2014-05-03","Read the review dated 28 April 2014 by Raoul DaSilva this persons experiences echo's mine. I flew BA0016 club world and was most disappointed. Being provided with broken headphones dirty inflight entertainment controls miserable staff who discussed problems over the top of passengers from one side of the plane to the other. I was even served a cold coffee and another coffee was provided with no milk or sugar.","","","Business Class","","4.0","4.0","2.0","2.0","4.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Iain Henderson","United Kingdom","2014-05-03","BA 059 London to Cape Town April 29 2014 economy. It's been a while since I flew BA world traveller and it will be even longer until I use them again. Clapped out 747 terrible uncomfortable seats awful back of seat video system. - my partners failed. The crew seemed totally disinterested and disengaged and far more interested in getting the ""service"" note the quotes over with ASAP. all they wanted to do was to retreat behind the curtain and gossip. Perfunctory drinks service - when asking for a whisky and soda I was offered whisky and tonic. Paper cups for coffee at breakfast. Meals are better at a Little Chef. The amenity kit was an ancient set of headphones and a toothbrush. Never again. Wake up BA there are major competitors out there and next time it Emirates via Dubai.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Coleman","Thailand","2014-05-06","DOH-HKG Airbus 330-300. Business Class. It is many years since I was a Diamond member of Cathay this is my first flight with them for nearly 15 years. Although the service was good they have gone downhill since my last journey. The seats are a strange design almost coffin like the food is pretty average as is the wine choice. No sleepwear like Qatar. The juice is carton not fresh. Overall although a safe trip not worth the money they charge.","","","Business Class","","6.0","3.0","4.0","2.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Julian Jansz","Australia","2014-05-06","Last year I flew from Sydney to Hong Kong the flight was delayed 2 hours which wasn't too bad. Onboard the flight the food was good for an economy class ticket the seats where comfortable and the entertainment was excellent. The flight attendants were very nice pleasant and helpful. Overall the flight was good and pleasant and I would recommend that anyone who's deciding on an airline to fly on should consider flying Cathay Pacific Airways.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Johnny Lim","Singapore","2014-05-05","My flight from SIN-HKG was terrible. There was no food and no in-flight entertainment system. Flight was delayed by 24 hours.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Pardoe","United Kingdom","2014-05-03","Las Vegas-LGW 777 3 class. Business. The unique forward facing/rear facing seat configuration fits in more seats than other leading airlines. Try to get a window/aisle seat if you are travelling as a couple but you will be lucky unless you are prepared to pay £60 to choose your seat. Otherwise you will be allocated a seat 24 hours before the flight and there are limited choices to change your seat allocation on a busy flight. In the middle 4 seats you will be either facing someone during service take off and landing or sat next to someone with a small partition between you. In all seats the foot rest is part of the bed and blocks access so you will either have to step over or be stepped over to leave your seat. The seats were comfortable in all positions. Dinner was average but less elegant than meals on other leading airlines. Breakfast was a disaster; hardly any of the choices on the menu were available but no explanation or apology were offered which was typical of the functional unsmiling flight attendants. We got a good price in a BA sale but the overall experience was disappointing.","","","Business Class","","2.0","3.0","1.0","1.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Lappin","United Kingdom","2014-05-03","Poor service poor food tatty aircraft on recent flight London - San Francisco. Past sell by date cabin crew did nothing more than necessary very little information from cockpit. A very large dip in standards.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Seran Karunaharan","Canada","2014-05-05","My family and I just flew from YYZ-HKG-KUL in February 2014. I must say it was a very long flight from YYZ-HKG. The check-in was very smooth and we got the boarding passes for both our sectors right at YYZ. The flight was wonderful. The IFE the meals the flight crew were all top notch. The cabin crew were very friendly and caring. Their service was exceptional. There were enough snacks made available to the passengers throughout the flight. The seating was okay. The kids really enjoyed the IFE contents. The transit at HKG was pretty quick and our next flight from HKG-KUL was excellent as well. Overall were had a wonderful flight on both sectors. Thanks to the wonderful crew of Cathay Pacific for making our flight an enjoyable one and I would definitely be flying with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Anna Kelly","New Zealand","2014-05-04","Flew from CDG to HKG and HKG to AKL return. The service was excellent. I had swollen legs from the first flight and a customer service rep helped me get a visa in to Hong Kong so I could see a doctor and then got me extra legroom on the next flight. Flight attendants checked on me every 20 minutes or so and got me extra blankets and water as needed. I was very taken care of and they went the extra mile. Overall all 4 flights were great: on time with good food and excellent entertainment. Seats weren't great- the life vest thing is in the seatbelt - but it's economy class. The bathrooms were cleaned often so were sparkling. Overall 4 excellent flights and I would happily take them again.","","","Economy","","8.0","2.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Landingin Mark","Philippines","2014-04-30","BAH-MNL delivered a superb service. Cabin crew always friendly and approachable. Inflight entertainment excellent only downside of this particular trip for me was the food as I am not a fan of duck and salmon. This was my 7th time flying with them 8th next month and I cant think of any reason why I wont fly with them for the 9th 10th and so on.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Merritt David","United Kingdom","2014-05-03","Its been a long time since I did a domestic trip with BA and this was the 0725 departure from Gatwick to Edinburgh returning 1345 the same day The last thing I expected was a full English breakfast but there it was. Great cabin staff on time northbound and 15 minutes early all the way back. Very impressed. Thanks BA.","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S White","United Kingdom","2014-04-28","HKG-LHR 25th April 2014 CX253. The first time I have flown with Cathay Pacific and it won't be the last. Excellent service throughout. Flew outward premium economy and flew back with business class. Aircraft was clean and tidy but the cabin crew were the stars of the show very attentive and pleasant without being too enthusiastic if you know what I mean. The food was excellent in both in premium economy and business class but business class certainly has the edge with the comfort and privacy. My wife doesn't normally sleep well when travelling in aircraft however the fully reclining seat was a great bonus which allowed her to get a few hours of good sleep. In comparison with other airlines I have travelled with the service that Cathay Pacific provides gives it that little bit extra. We can all say the seats are hard or the food needs a little bit extra but at the end of the day it is the staff who can make or break a journey and for me the staff certainly made it for me.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Achmad Nashruddin","Singapore","2014-04-27","Flew SIN-HKG-KIX return on A340 B747 and B777 all in Y. Seats on the 340 and 747 were comfortable enough but seat pitch on 777 (regional version) was very tight especially after the person in front of me fully-reclined his seat. Crew on all flights friendly and many smiles. But HKG-SIN 777 flight was a red-eye and they served only a snack box with sandwich and juice box leaving me famished for the 3.5 hours.","","","Economy","","8.0","3.0","4.0","2.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Gerard Nicolas","United States","2014-04-23","EWR-HKG in Premium Economy and HKG-EWR in business (thanks to an unexpected upgrade). Had a great experience in both classes attentive but not too present service new airplanes clean friendly on time good connections in HKG (although I found their inter-connection with their subsidiary Dragonair not optimal) classy. Would definitely fly them again. Premium Economy product was good and definitely worth it on a 16hrs flight. While meals are close to those of economy if not the same the cabin quietness and space are enough to make this worth it. Business class was one of the best I've been in with attentive and not over-present service classy and providing you with the options you need when you want them for a pleasant and relaxing flight. Cathay definitely carried the magic of Hong Kong on their flights. Business class seating and bed is very good roomy and comfortable. A very good experience.","","","Business Class","","8.0","5.0","4.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Guy Senior","United Kingdom","2014-04-30","An interesting contrast on recent Gatwick to Turin and back flights. Going out it was a (new?) A320 which was bright clean and spacious. On the way back it was a B737 which was clean but a bit tatty and felt cramped. Service food and drinks on both flights was commendable. I believe that all of BA's 737s retire by the end of the year which cannot come too soon.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","G Alexander","Australia","2014-04-22","SYD-HKG-CDG return left April 12 return April 19. I flew this same route last June/July and chose to fly CX again. The flight to HK on 330 was very comfortable with excellent food and service. The inflight entertainment was good with a wide variety. I slept a little enjoying the flat bed. The flight to CDG later in the evening was in the small front business cabin. I wanted to try this because everyone raves about the cosier and more private space. I was in 11K. Small cupboards are located right here as well and these were accessed a lot by FA which was distracting and did wake me up several times. Also after dinner was served it is a long wait to breakfast. My only complaint is that the flat bed is much firmer than the 330 and in fact uncomfortable and difficult to sleep on at times. On the return flight from CDG-LHR I was in the main business cabin this time which was in fact quieter. The FAs did disappear for sometime and often were engaging in conversations in the galley and less interested in checking on PAX during the flight. When I requested a snack because it was way past dinner time in terms of Paris time the FA was at first a little put out by my request (a first in my experience flying CX). I also found the inflight entertainment almost identical on all flights and hence found it difficult to find anything to watch. Admittedly it was return flight in one week. The flight from HKG-SYD was very good with probably better service than the Paris legs. The food was good although the dinner was served only half way through the flight and then nothing for the last four-five hours. All flights were punctual and even early at times. It is a good value for money business class ticket especially as their business class is one of the best overall. I would fly CX business again even though not as good as last year.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Bellet","France","2014-04-22","I've flown for 10 years from Paris to HKG every month at least twice a month. I've seen the service quality whether in economy or business class drastically going down from 2009. The food has become much poorer quantity and quality-wise. The temperature in cabin was very cold and most of the time no more blankets left even for my 9 year old daughter. The online booking does not show you complete routes when booking a ticket. Example: HK to Singapore they don't mention there is a stop in Bangkok. So you just get the surprise at check-in. If you want to upgrade from your miles you need to buy a more expansive ticket and even then you are not sure you can be upgraded. Even as a frequent flyer of this company it became almost impossible to book a front row seat over the years. Before as a Marco Polo gold member I could easily get any seat I required. Will never will fly with them again.","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Fran Constable","Australia","2014-04-22","Flew Business/Premium from Perth Australia to LHR and return. Cannot fault the crew on all 4 flights - they were very pleasant and efficient. Food and service in Business was very good and above average in Premium Economy. Ground/check-in staff at LHR very helpful with flight changes. The seats in Premium weren't the most comfortable but there was plenty of legroom which is always a problem for me being quite tall. I'll certainly fly Cathay again especially whilst their fares remain so competitive.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Jack Hughes","United Kingdom","2012-08-30","Heathrow Marrakech. Had previously travelled on the British Midland service with mixed results. Things seem to have improved since the take-over and integration of services. Staff more attentive both on the ground and inflight. Meals seem to have improved too. There has been a real lack of choice on this route (still is) but hopefully the improvement will be consistent.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","P Wipatavit","Thailand","2014-04-21","We flew BKK-HKG-NRT. The BKK-HKG route was on a A330-300 with the new seating product. We were on CX524 flight departed on-time. About an hour after take-off crew started serving meals. There were 2 meal choices and there were plenty of meals for all passengers. Flight landed before schedule which was excellent. Had a 5 hr layover at HKG. Flight to NRT left approximately 30 minutes late but landed 2 minutes before schedule. Meal service on board was a snack meal. Drinks offered upon request. Crew were friendly and always smiling.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Andrew Sweetiong Tan","Singapore","2014-04-21","Our group flew CX650 on 9 Apr 2014 and returned CX715 on 15 Apr 2014. Both sectors the in-flight service was good and cabin crew served with smile. The economy class seat is comfortable. The breakfast meal of scrambled egg was flat while the dinner meal of chicken curry was delicious. Overall enjoyed my CX flight and will recommend this airline.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Charlton Heather","United Kingdom","2014-04-17","Ruined the end of our holiday. We returned Premium Economy from New Zealand - shared flight with ANZ (incidentally ANZ were superb) - what a waste of money - service worse than in ordinary economy. Ran out of meal choice then offered from the (cheaper) economy menu entertainment console / light and call system all broken! On way out offered medical assistance when call went out - given bottle of water as thanks!","","","Premium Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Smith","United Kingdom","2012-08-29","LHR-JFK-LAX-LHR. Check in was ok apart from being snapped at for being too early to check in come back in 5 minutes. Got through security quickly. Terminal 5 has very good facilities. We boarded the aircraft and sat in our seats realising we had a long haul flight in short haul seat pitch with a very small seat width designed for a below averaged size person. This wasn't at all helped by the passenger in front reclining their seat immediately after the seatbelt sign went off. Food was basic small meal return flight included a breakfast consisting of a small bread roll with a bitesize cereal bar. Both legs went at least 4hrs without any food/drink service. IFE was quite good have to watch 5 minutes of adverts before the programme starts. Family near us had a child with no working IFE for return flight. What annoyed us most was on the return leg we were told by the flight attendant ""Do you mind moving forward so the couple behind you can eat?"". We did presuming it was policy whilst finding it strange it never happened on the outbound flight. No one else was asked to move the seat forward so we felt angered that we were the only ones asked. It is 100% not surprising BA has fallen behind other airlines in recent years as middle eastern airlines such as Qatar provide a much better service for a similar price.","","","Economy","","4.0","2.0","3.0","1.0","4.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Benson","United Kingdom","2012-08-29","HKG-LHR in New Club World on Boeing 777-300 - 26/08/12. Bought ticket in WT+ and managed to get a last minute upgrade using Avios to Club. First time in a premium cabin. The seats are comfortable if a little narrow but they easily move to the lie flat position meaning I was able to get 6 hours sleep. Plenty of good quality champagne and wines offered before and during dinner. 3 course dinner sounded a lot better than it actually tasted. BA should think more about ease of food preparation on board rather than trying to do lavish dishes that don't quite come off. Breakfast was better than expected - plenty of choice and a good selection of fresh rolls and croissants. AVOD worked well. My only complaint was that the cabin crew found it very difficult to be friendly. Every request appeared to be an inconvenience to them - little things like milk and sugar for my coffee. Generally though I would have to give Club World the thumbs up if only because a lie flat bed is infinitely more appealing than cramped Economy on a 12 hour flight. As I was in Club through an Avios upgrade I cannot comment on the value for money. Had I paid full fare I might have expected more.","","","Business Class","","6.0","4.0","3.0","3.0","4.0","","","0.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Mcculloch","United Kingdom","2012-08-29","Flight from Heathrow to Toronto. Booked emergency exit seat for night flight home. Cost £55 but worth it. Overall was ok both ways except for awful breakfast prior to landing at Heathrow. A freezing muffin in a piece of plastic and a polystyrene cup of coffee. Not a cheap flight - better value with Air Transat club which costs about the same and is better in every way.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tim Patrick","Hong Kong","2014-04-15","HKG to Taipei economy. Flight was on time smooth good boarding and service efficient cabin staff and the service director came down to cattle class which was a nice touch. Very old seats but comfortable. AVOD screens small and dark hard to see the picture. The 'catering' was an all time low for CX. Dry rice box with mushroom? No taste whatsoever and a cold oolong tea carton. Wine and water on request though. I know it's a 1 hr 20 flight was the offering from their 'Mouth-watering' menu was very poor. Eat before you board!","","","Economy","","7.0","3.0","3.0","1.0","1.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Cheung Dickson","Australia","2014-04-13","Sydney - Hong Kong vv with airbus 330 economy. Inflight service alright. Food very small the main portion was less than 300 ml in capacity. A bit meagre when compared with Qantas meals. Flight attendants very courteous. Seat in front of toilet so didn't disturb anyone when seat reclined. On the return flight congee served which suited the cultural background of most passengers. A choice of 3 meals didn't run out of choice. Sat next to toilet again toilet door didn't shut properly so ended up closing door for passengers most of the time. No 2nd offer of drinks unless on request. This is below par compared with SQ in which each drink is offered twice. Overall a satisfactory product.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Pierart Laurent","Vietnam","2014-04-13","SGN-NRT and OSA-SN. Economy class. Having previously flew CX I was quite confident in the quality of the carrier. Nevertheless these last experiences came as a disappointment. For short/medium haul flights it seems that CX has definitely opted for the low cost low quality approach of the business. Between SGN to HKG the service was indifferent at best. Pax did not even receive a tray with the so called meal but simply a sort of hard paper food box. Drinks choice on offer were limited but large choice on request. I was not proposed any coffee or tea. To sum-up disappointing experience despite the fact that we always flew on time on this trip.","","","Economy","","2.0","3.0","2.0","1.0","4.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Tim Lester","United States","2012-08-29","LHR to Madrid in Club Europe. Excellent service and excellent lunch - just wish the seats were roomier for the price.","","","Business Class","","7.0","3.0","5.0","5.0","0.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Bruce Bettridge","United Kingdom","2012-08-29","Business LHR to BKK. 747-400. First try back with BA in about 5 years during which I have flown many other airlines and been impressed with most. The only things that impress me with BA are the staff and their ability to pretend this is a quality airline and the fact that people pay BA so much money to be treated like cattle. The Food is without doubt some of the worst I have had in Business anywhere poorly presented badly prepared and barely edible. The AVOD looks like it was installed 10 years ago and then wasn't the top of the range screen size is terrible viewing angles and resolution poor. The seats work well as a lie flat configuration. That's the highlight. I cant help feel that if BA senior managers occasionally used their own money to fly with rivals then we would see real change from our national flag carrier. Regretting my already booked return flight and my 550000 BA air miles.","","","Business Class","","4.0","4.0","3.0","2.0","3.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","G Collins","United Kingdom","2012-08-29","LAX-LHR. Last month and was pleasantly surprised! Well groomed enthusiastic crew members! Food was cooked to perfection although not keen on meal choices. My entertainment system froze once but was reset and worked fine for the rest of the duration loats of films to watch! Bags at Heathrow had already arrived by time I got there. All in all excellent trips and have no complaints will definitely fly BA again!","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Benjamin Mowat","Hong Kong","2014-04-13","I was very impressed with their new business class flying to Chicago. The crew were nice and the airport was excellent. The only thing that I didn't like is the time it leaves. The flight there takes off at elevenish and flies through the Hong Kong day and when you're about to fall asleep you land. I then had a connection to Boston on American and it was very hard to continue on as you're so tired.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Tsui","Hong Kong","2014-04-08","Flew on the new route from Doha to Hong Kong (CX640). A very smooth and comfortable night flight of only just over 7 hours. The flat bed on this newly refurbished A330 was reasonably wide and there was plenty of space for hand luggage. Food was good and service was excellent. Only complaint was not with CX but with the Qatar Airport - on both my inbound and outbound flights the aircraft was requested to park miles and miles away from the terminal and the airport bus took well over 20 minutes to transport passengers to and from the aircraft.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Robertson","United Kingdom","2012-08-29","This was a bmi Regional operated flight on a RJ145 from Manchester to Heathrow - but with a BA flight number so I have to report it on here. On boarding the cabin crew member didn't look up to check our boarding passes or welcome us. No check on seatbelts etc. prior to takeoff. The service started soon after takeoff since this was a very short flight this consisted of a trolley with drinks and snacks - as is usual on BA Domestic services. There were 5 men in front of me returning from a weekend break who were given 2 gin and tonics each and the cabin steward was very friendly with them. He got to me and stared I stared back I took it he had forgotten to say ""may I offer you something from the bar"" or something similar. I asked for an orange juice and that is exactly what was thrust onto my tray. I asked for ice I got one lump splashed into my juice reluctantly. None of the rest of us were offered a further drink but then we didn't expect it on such a short flight. No goodbye to most on departure just a grimace - but that didn't surprise me. It is sad to see that the bmi staff have lost all sense of pride in their jobs.","","","Economy","","1.0","3.0","1.0","2.0","0.0","","","3.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Michael Dielissen","Canada","2012-08-29","YYZ to LHR - July 2012 - I flew overnight in premium economy on a 767. I chose this flight because on the 767 the layout is 2-2-2. I chose an aisle seat in the middle 2 so I could go to the washroom etc without disturbing y seat ate and vice versa. The seats are comparable to North American business class except with narrower arm rests. (better than economy but still not meant for sharing). The entree food was the same as business class and I wasn't really impressed. It wasn't bad but wasn't good either. I would definitely fly BA on this route again mostly because of the layout and the option to fly premium economy.","","","Premium Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","R Graham","United Kingdom","2012-08-29","BHD to LHR. An obvious improvement on the poor cabin service offered by BMI over the last few years. However I had booked when BMI still owned the business so I guess we are going to pay for the better service as there will no longer be ""Baby Fares"" available.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Fruin","China","2014-04-07","Flew from Shanghai to Auckland in February. 777 to HK then A34O to Akl. The A34O used to Auckland has the new seat layout which is the same seat configuration as the 777-300 and is quite comfortable. Bigger screens and better overall than the older 340 used on the route before. Took off on time and arrived a little early. Food and service always very good. The planes are clean and the crew outstanding. Return flights both on time with the same great service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jacob Choi","Hong Kong","2014-04-06","I flew from LHR-CDG and CDG-HKG with BA and CX respectively it was excellent as CX managed to upgrade me from a normal Y to Y+ on the Paris-Hong Kong. It was my first time in PE and it made quite a difference since it was a 11 hour flight. There was a significant amount of legroom and the amenity kits and enhanced levels of service made the great difference in price between Y and Y+ that I should now consider in the future when it's a long haul flight. The movies were decent and varied and the cabin crew were flawless one thing that is particularly commendable as they really collaborated together and you felt that they were helping each other out as a team.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Walker Shane","Bangladesh","2014-04-06","I have flown with Cathay many times before but always in Economy or Premium Economy. This was the first time that I have travelled Business Class with them. The flight was Hong Kong to Melbourne return and was on a newly fitted out A330 with the new style Business Class configuration (not the old style herring bone). Overall I was extremely impressed. The service food drink selection and entertainment were all excellent. However the best part of the flight was the seat which was probably the most comfortable business class seat that I have experienced plus there was ample storage space and compartments. The only thing to be aware of is that some seats are not exactly aligned with the window and so you have to crane your neck around the cubicle wall to see out of the window.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Henson","United Kingdom","2012-08-29","Vienna-London Heathrow return on 27 August in Club Europe. Rude check-in agent but thankfully no queue at all. BA business class passengers have access to two lounges at Vienna Airport one before passport control (which is larger) and one after passport control. Both lounges had a decent selection of food with local and international food and alcohol brands. No priority boarding and no newspapers available other than the Daily Mail. The flight crew were excellent - polite addressed passengers by name and did several drinks runs throughout the flight. On one pass through the CE cabin a flight attendant spoke to every passenger to check that they were enjoying the flight and service. Food plentiful if not the best (coffee a bit cold bread undercooked). Overall for a cheap upgrade it was a good experience. Would recommend at the right price.","","","Business Class","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","W Benson","United Kingdom","2012-08-29","LHR-HKG on Boeing 747 - 23/08/12. Much has been written about the tired old 747 fleet so I won't go in to that. What was annoying was that I was 4 rows from the front of the World Traveller cabin and by the time the crew had got to my row to serve lunch 1 of the 2 choices had already run out! That in itself would have been ok - it was perfectly acceptable pasta but the starter was a pasta salad. Not very sensible offering 2 dishes almost the same. The crew did what was required of them - serve drinks and food but then we didn't see them again for 9 hours until breakfast was served. I flew home in New Club World (see separate review) and my advice would be to fly in the best cabin you can afford. On a 12 hour flight it really is worthwhile.","","","Economy","","4.0","2.0","3.0","2.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Peter Gordon","United Kingdom","2014-04-06","LHR-HKG-NRT and HND-HKG-LHR in Economy. I discovered that by travelling CX I could have a stopover at HKG on my trip to Tokyo at no extra cost to flying direct. 3 of the 4 flights were slightly delayed by no shows but we arrived on time or only a few minutes late in all cases. Overall the flights were very good with above average catering and comfortable seats. Cabin crew were excellent and were available throughout the flight. I would make a couple of comments. It would be nice if Cathay could fit ""ears"" to their economy class seats - it helps avoid getting a pain in the neck. Also it would be good to fit adjustable air vents above each seat. I found the first flight too hot when I got on the cold during the flight (although that was fixed by a trip to the loo to put my vest back on) - adjustable vents would help alleviate this. Notwithstanding these comments I'm happy to award Cathay top marks.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Joaquin","Philippines","2014-04-06","Very nice and good service with many channels available but I don't like the old aircraft's such as the A330-300 and the Boeing 772 because of the old seats and old TV sets. Everything else is ok meals are good bathrooms are clean and staff are friendly.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Norton Clive","Belgium","2014-04-02","CDG-HKG-SYD. My wife and I chose PE Economy because of the seat and we were not disappointed. A few extra inches in width and quite a few extra for legs with extra recline and a wide armrest with food tray inside. This all made a dramatic difference for our comfort on a 22 hour flight. It was possible to find a sleeping position. Also at meal times the seat in front did not interfere with the food table. Cabin staff were very friendly and professional a very solid product I would choose again. Try and get the front row seats they have extra leg support.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","D Nolan","Ireland","2012-08-29","Flew return in CW from LHR to BKK in August 2012. The positives of both flights were: they were on time seats were comfortable and lounges were good. The negatives were: very poor food selections on board (over cooked and uninspiring) very mixed crews - depending on what side of the aircraft you sat you got a totally different in-flight experience - some of the cabin crew should get new jobs as passengers are a severe inconvenience to them and the IFE was unreliable - on both flights the IFE had to be re-set at least once. Overall the flights were fine and I will use BA again if the price is right.","","","Business Class","","5.0","4.0","3.0","2.0","4.0","","","3.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","S Luqman","United Kingdom","2012-08-29","Just got back from Bridgetown Barbados flying with British Airways and frankly couldn't wait to get off. I was so disappointed. I have travelled regularly with BA but the flights going over and coming back left a lot to be desired. The plane was in need of repair. I had water dripping from the ceiling where I was sitting and when I told the stewardess was told that was usual due to condensation and proceeded to stuff a tissue to stop the dripping. The toilets were so old that bits of the cladding were coming away. The food was awful and inedible. The staff were unapproachable and looked fed up. BA get your act together or you'll be losing flyers by the hundreds.","","","Economy","","4.0","2.0","3.0","1.0","4.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Norman Mitchell","United Kingdom","2014-04-02","CX918 B77W MNL-HKG. I am not a regular user of CX but past recent experiences in their new Business Class have been good. The seat is excellent and the catering satisfactory. On this flight I was told that I was being upgraded to First Class but was then advised that there would be no First Class service just the seat and that the catering would be Business Class standard. Having selected a Business Class window seat as always in the CX type of lay-out I was allocated seat 1D in First Class. This is a single centre seat in CX’s apparently new First Class lay-out and can only be described as a cell. Its certainly spacious as you would expect in First Class nowadays but there is a feeling of being locked in to a high sided enclosure. The seat itself is like a bench its width would adequately seat two people and has no shape to it. Also there are no overhead bins only a small cupboard that forms part of the cell which is only large enough to take a small bag and a jacket. Roller bags have to be placed on the floor protruding out from underneath the foot-stool that forms part of the flat bed. It was sufficiently depressing that I asked for my Business Class seat back but the flight was full hence the “upgrade” and my seat had been allocated to someone else. The Business Class catering dinner on this flight – comprised an adequate fruit salad a main course where a choice of two meat in a sauce and rice and fish in a sauce and rice were offered up on a tray by the cabin attendant. They looked so unappetizing that I passed on the main course. Dessert was a dry looking piece of cake which I passed on as well. This was low standard Business Class catering at its worst there was no menu given so the actual content of the meal was down to guess-work. Finally we were told whilst in the Lounge that there were problems with the IFE on board. We then departed almost 2 hours late. Overall very disappointing and in comparable with other carriers in the Region.","","","First Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Crockford","United States","2014-04-01","HKG-LAX. Upgraded on miles to b-class. Great product all round - service plenty of privacy seat comfort and lie flat bed very comfortable making for a decent amount of sleep. Only complaint on this 12hr flight was the meal service timing and slight delay in drinks after take-off. Around 3hrs in dinner was served (which was excellent with a great selection of wines) and then followed around 5hrs later with brunch - some 4hrs out from the destination. It was explained this was in response to some customers providing feedback they got hungry. Odd as CX offer decent inflight snacks and also at odds with other 12hr flights. The service interrupted my sleep and whilst I asked for my brunch to be served 2 hours later and this was done some parts of the brunch offering were missed.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","J Tinning","United Kingdom","2012-08-29","Flew LHR - VIE return operated by bmi but BA aircraft. A319 aircraft was clearly new and very clean. The crew were smiling friendly and helpful. No in-flight entertainment but not a problem on this short-haul flight. Delicious lunch was served - ham and mustard sub roll and unlimited drinks available. Have flown British Airways on this route many times now and they have never had a flaw in decent service and staff whether on the ground or in the skies.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Seigfredo Origenes","United Kingdom","2014-03-31","Had a very safe flight from LHR to Hong Kong to Cebu and back. The overall flight made it quite worthwhile at the same time entertaining. Will book my next flight here and highly recommended to all first time travellers.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Halonen","Finland","2014-03-28","HEL-AMS-HKG-MEL. All flights 99% full. Food good seats uncomfortable cabin crew friendly. On return flight got upgraded MEL-HKG and HKG-LHR. Good value for your money.","","","Economy","","9.0","2.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Shiva Sitaraman","United States","2014-03-28","SFO-HKG-MAA BLR-HKG-SFO (BLR-HKG on Dragonair) in early March. Enough has been said about the horrible shell seats on the 747-400s. One can only hope they replace these aircraft soon. Once again the special Indian vegetarian meal out of SFO was terrible. I have traveled this route 4 times over the past four years and the same entree has been served. I wrote to the airline about this but obviously to no avail. Food-wise things do generally improve on the other legs but in general the quality is going down. AVOD was superb with great sound and picture quality. The selection was vast with all the 2013 best picture Oscar nominated films already available. Overall good value for money with decent on board service and on time flights.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Koehncke","Hong Kong","2014-03-26","CX have not disappointed me in 3 years of flying. Perhaps as a recognized traveler I get special treatment but never witnessed such with any other airlines. Point in case on recent JFK-HKG flight. I arrived on a late AA connection and had not checked my baggage through to HKG (only checked to JFK). Fearing I would miss my CX connection I did not bother to pick up my luggage at AA baggage claim and went straight to CX barely making the flight. Arriving in HKG I contacted CX baggage services. Even though my bag was not under their control not tagged for them they sent their JFK staff to AA baggage retrieved my bag put it on the next CX JFK-HKG flight and delivered it to my home. All in","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Crockford","United States","2014-03-26","CX881 LAX-HKG in Premium Economy. After a number of recent flights on US airlines it was a real pleasure to step on board a Cathay Pacific plane. The PE product is great for the long haul and worth the extra investment. Far superior to BA's equivalent. Only downside is getting out of your seat if you are at the window (or center) when the seats in front are reclined - makes for a difficult clamber over the person in the next seat. Great service - friendly sincere and efficient. The separate compartment on the 777 is a plus especially when sat on the right side making for easy access to the dedicated washroom.","","","Premium Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Mark LaPrairie","Bhutan","2014-03-24","CX828 HKG-YYZ business class seat 16K. Bravo CX. Puts the US carriers to shame. Got onboard and realized I was seated adjacent to a mother and her 3 young daughters in the second small cabin of business class and imagined there was going to be a lot of family chit-chatting so asked the purser if there was a window seat in the first larger business cabin available. She found a family member of a CX staff travelling on a pass and asked her to switch seats with me. I then used the lavatory and returned to my seat with a wad of tissue. This was noted by a flight attendant who arrived at my seat with an entire box of tissue for my use throughout the flight. That was thoughtful. Food was excellent particularly the hamburger from the mid-flight snack menu. I asked to have the first meal served 'express' with everything (appetizer entree dessert etc) on the tray delivered asap after take-off as I was really tired and wanted to just eat fast and sleep. This was no problem and done as requested. Seat comfort good - lots of storage space. Selection of movies and very good. Flight on time. Flight attendants couldn't have been nicer - polite obliging. No snarling and snappy quips like on United. Overall excellent business class product.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Schmidtke","United States","2014-03-17","TPE-NRT. I was looking forward to flying with a much-recommended airline for the first time. Kind of a ho-hum experience. Nothing special really. Limited entertainment. Food middling. Beverage selection awful. I finally asked the attendant if they had anything other than oolong tea or sugary drinks. She looked at me and said ""That is a very good question."" It took her several minutes to track down a single can of Perrier. Overall okay since it was just a short flight but certainly not living up to the hype that surrounds this airline and not an airline I would seek out again.","","","Economy","","7.0","3.0","4.0","1.0","1.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Liew","United States","2014-03-13","Traveled from LAX-HKG-KUL and return. I have done this trip twice in the last 4 years with my wife and 3 kids all under 5 years of age. This is the best airlines I have ever been on. I would never travel anywhere long distance to East Asia any other way.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","P Fox","United States","2014-03-13","LAX-HKG. I've flown this route many times and they've spoiled me. It took a recent business class trip (LAX-PVG) on their One World sister AA to remind me just how top notch CX is. The product and service are the best. Excellent entertainment food seat is beyond 1st class for many other airlines. Polite attentive professional service. Rare. Service like this is becoming a lost art in many places.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","John Contreras","Philippines","2014-03-11","Hong Kong - Manila. Bumped the 4 of us from economy to Premium Economy since economy was overbooked. Seat was spacious and very comfortable (comparable to the business class seat of PR A320 business class seat). Food was okay (sandwich only since it's a 2 hour flight). Plane was a B777-300er. Transfer is a breeze. Inflight entertainment is very good (ranges from classical music to newest movies and concerts are also present including TV shows). CX is a benchmark of great airline service. Will definitely fly them again.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Leanne Bree","Australia","2014-03-10","Melbourne to HK then HK to Rome and return. The MEL-HKG leg was okay again minimal services. The entertainment choices however were excellent. I have learnt from many other long haul flights and now take a soft full size pillow rolled up it makes the world of difference. They are pretty lenient with carry ons I feel the luggage limit of 20kg was a little lousy compared to other carriers. The meal was pretty normal airline food. The flight however was on time and our luggage got there safely. However the HKG - Rome leg was the horrible shell seats. Almost no padding. FA's were really very nice. I spoke to one about the seats and she said they use the old planes to Rome as there are facilities for the staff to sleep and that they use the newer planes for the Melbourne leg. On the return leg we were given a few little packs of cookies. On our trip from Rome to HK we found for some unknown reason our pre-selected seats were changed and my husband and I were apart. We asked about this and they fixed at the check in desk. However onboard someone else had a boarding pass for one of our seats so staff had to quickly find her a seat somewhere. All in all it was a negative experience.","","","Economy","","1.0","1.0","3.0","2.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Stephen Wilson","United Kingdom","2014-03-06","Food was very good but left for hours without being offered any drinks or snacks. Usually fly with Singapore Airlines who are far superior. Expected a similar service. No hot towels provided no toothbrush and paste or flight socks. One meal and drink soon after take off then nothing for 10 hours.","","","Economy","","3.0","4.0","1.0","2.0","4.0","","","4.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Nick Berry","United Kingdom","2012-08-28","LHR to HAM. Purser addresses all club passengers by name boarding a little late but left on time. Food good for short flight. Overall excellent.","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Anderson","United Kingdom","2014-03-05","Hong Kong to London Heathrow 27th Feb CX257. A 12 hr fight two rows apart because single people are allowed to take the window and aisle seats leaving only single centre seats. Not everyone can book online - we can't. Young children screaming and crying - can't all young children be sat in one area? The TV didn't work for the whole journey - I told the hostess but she never came back about it. Worst flight and it had to be the long one.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Albert Tony","United Kingdom","2014-03-04","We flew on CX250 on 28/2. Check in at LHR was bad as the business class desk was not obvious and we were ordered to use the kiosk. This spat out our lounge pass which confused the lady who realised that we were novices and was trying to be helpful. Eventually all the paperwork was sorted and the cases sent on their way. The lounge was comfortable boarding straightforward and we found our seats. Initially it looked good but no one ""showed"" us round so we did not discover a locker in which the headset was stowed and within which was hidden the socket to plug them in. The IFE was better than the listings for classical the music indicated but the audio books appeared to be very limited. dinner drink was offered to one of us but not the other. Dinner was a disappointment - smallish portions minimal garnishing and the advertised pork was substituted by chicken. The bed was clever but this meant that in the day position there was no support for the lower legs. No pillow or mattress the lack of the former forced my wife to use her blanket as a pillow so she was cold. Breakfast was dire although the cups of tea were better than average. The crepe was a soggy scrambled egg. The flight attendants were not alert and failed to realise visual handicap something that needs to be added to their training. Disembarkation was smooth and our bags arrived on the carousel very quickly.","","","Business Class","","3.0","4.0","3.0","2.0","2.0","","","2.0","0"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Avril Barclay","United Kingdom","2011-10-12","My son who had worked for British Airways urged me to fly British Airways to Kansas City. He recommended me to join the executive club. I went ahead and booked my flight back in May. Very reasonable price. As they are in an alliance with American Airlines my outward journey was with American Airlines. They were helpful even booking my seats to Chicago then onto Kansas at no cost. Problem was on my return. I duly waited to book my seat on the Chicago flight 24 hours prior to check-in. As this was with BA I tried for an hour to choose a seat to no avail. My itinerary came up but told me I was being redirected to American. So I called BA they told me I was to check in at Kansas City before I could have a seat assigned. So I called American a very unhelpful person told me that I had to go to back to BA. I called BA again after explaining I had seat booked with American from Kansas but could not get one with BA she put me on hold for 15 minutes and told me I had a seat - trouble was it was the one from Kansas to Chicago. Perhaps the powers that be can sort this out. It was most frustrating. The journey was fine staff polite in-flight entertainment excellent.","","","Economy","","5.0","","","","","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Graham Brett","United Kingdom","2014-03-04","ICN-HKG-SYD BNE-HKG-ICN in Y class. Departed Feb returned early March. All flights on time with excellent service. All flights on A330-300 aircraft. The first ICN-HKG flight was on an A330 yet to receive the updated economy cabin no different from my inter-Asia flights back in 2012. Loop channel entertainment however still good movies and these are being phased out. All my other flights (2 long haul and the HKG-ICN sector) were with updated cabins. I'm 6'1"" so of course it was a bit tight but comfy compared to most economy products and I managed a good sleep on the BNE-HKG sector. Entertainment was amazing! Large touchscreen TVs that were a joy to use. Food was also good on all sectors and the gin and tonics I had were very tasty with just the right strength. All in all highly recommended!","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Cutts","United Kingdom","2014-03-03","HKG-TPE-HKG my first time on CX but if these 2 flights are the norm then it won't be my last CX406 and CX405 on a 773 and returning on an A330. Check in both at HK Central and TPE quick and polite the lounges both in HK and TPE very good too. The flights for a flight of 1hr 30min where fantastic they really put the US and European airlines regional business class to shame the seats were great the new type out and the old type back. The crew again very friendly and really on top of their game then the food I don't bother that much with airline food but this again was pretty good. Great trip and I will be looking to use CX again soon on there long haul product.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Volz","United States","2011-10-11","London City-New York JFK via Shannon on A318 but had really nice seats and professional crew. Meal served was very tasty and fresh. Overall a very good flight would use this airline again.","","","Premium Economy","","4.0","1.0","3.0","5.0","0.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B John","Australia","2014-03-03","CX170 and CX888 PER-HKG-YVR on A330 and 777ER. Firstly Qantas lounge at Perth is ordinary but did the job for an hour. Trip from PER to HKG was quite good with food okay service friendly & seat being comfortable. HKG to YVR was excellent all round again and slept 7 of the 11 hours. Overall very good but find that the 777ER is significantly more spacious and comfortable seat then the A330 (due to cabin width). I would also recommend getting an extra duvet or 2 (you get 1 initially) as these are quite thick and can be used as a type of mattress when sleeping it really made the world of difference on the 2nd leg for me.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jacob Choi","Hong Kong","2014-02-18","Flight CX256 (LHR to HKG) on 14th. There was a delay in takeoff from Heathrow due to strong winds causing us to wait onboard the plane for 30 minutes but the pilot kept us well informed of the situation. Although this flight wasn't as perfect as my last flight (CX233) possibly because it was a full flight the crew were attentive and helpful. The meals weren't as good as last time (no chocolates or Haagen Dazs) but it was still edible (with Chinese spicy chicken and congee) and above what you would typically expect in economy. The thing I most like about the seat was the compartment in which you were able to put your phone in.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Volz","United States","2011-10-11","London City-New York JFK via Shannon on A318 but had really nice seats and professional crew. Meal served was very tasty and fresh. Overall a very good flight would use this airline again.","","","Premium Economy","","4.0","1.0","3.0","5.0","0.0","","","1.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","C Volz","United States","2011-10-11","London City-New York JFK via Shannon on A318 but had really nice seats and professional crew. Meal served was very tasty and fresh. Overall a very good flight would use this airline again.","","","Premium Economy","","9.0","","","","","","","","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ed Pua","Australia","2014-02-18","Flew SYD-HKG-PEK in December on time no delay and back to SYD on February which was delayed by 30 minutes. Food was good. Seat comfortable and inflight entertainment was ok.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jacob Choi","Hong Kong","2014-02-18","HKG-MXP (CX233). The plane was only 70% full nevertheless the crew did an excellent job for the 12.30 flight. The level of attention and service for economy is astounding considering that they offered Godiva chocolates and Haggen Dazs ice cream. The IFE was superb with touch screen being very responsive.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Huang","Australia","2014-02-17","Flew in Business from Brisbane to Hong Kong and return. Check-in both ways was efficient and friendly. Qantas business lounge in Brisbane was not very good with limited selection of food and unfortunately did not have a chance to sample CX's many lounges in HK. On board the flight staff were friendly and efficient - especially the customer service managers on both flights. Service from other staff varied and whilst efficient some were not very proactive (though this is a very minor complaint). Food was of excellent quality and portions plentiful. I particularly liked the Cathay signature drinks offered on the menu. The business seat is fantastic and well appointed. IFE was good however the movie selections were a little limited for my preferences.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","RJ Sladewski","United States","2014-02-17","CX880 HKG-LAX 15 Feb 2014 First Class Seat 1A 777. Fantastic service started with FA's personally greeting me and introducing themselves indicative of the personal level of service that prevailed. Only 3 of 6 seats occupied in first and the other 2 pax slept most of the time. Excellent food caviar a very large steak (I ate less than 1/2) Haagen Das ice cream. Spacious seat comfy for sleeping even without the mattress. Didn't even watch the IFE just caught up on reading. 1A/2A more private than the ""K"" side.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Patt Tav","Thailand","2014-02-10","CX708 and CX709 17-19 Jan 2014. My friend and I booked our flight specifically with confirmation that we would have flown with the new business class seat on Boeing 747. Upon check in we were told that we were to fly on an Airbus 330. We boarded the plane and I was in shock. The seats were exactly the same as 10 years ago but older due to aging. The seats were old and ugly with a width of other '5-star' airlines premium economy class and recline of their economy! Lights were flickering during take off. My seat was broken and could not upright to 90 degrees for take off and landing. I was told at least 3 times by a steward to adjust my seat upright before he accepted the fact that my seat was broken. I was not offered another seat as the flight was fully booked. Personal TV screen was even smaller than my Samsung Galaxy phone with broken green and flickering display. When I tried to ask if there was power socket to charge my phone I was told that there wasn't one available! I tried to sleep but I could not because the seat was so uncomfortable with almost economy class recline. Instead of flying a bigger newer plane to replace reduced flight they decided to fly the oldest of the oldest. We were greeted with at least 5 idle Boeing 747 upon our arrival in Hong Kong. My flight back was the same plane type with the same discomfort but with a worse selection of food. The flight was not the cheapest but the most uncomfortable of all the choices I have.","","","Business Class","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Clive V Drake","United Kingdom","2014-02-10","HKG-KUL - one way. My wife and I are touring the Far East and this one way trip of 4 hours with CP was very good indeed. The plane was newish and the seats as good as International BA Club World. Its sort of odd in the recline as the whole thing seems to go up - vertically. But very comfortable when you get the hang of it. Food very tasty - had smoked salmon and Asian Chicken followed by fruit. All good. Drinks all chilled. FAs on the mark - friendly and efficient. Was it worth the £1000 each - actually I thought it was. The lounge was a odd experience - good food and booze etc - but weird plastic seats and tables that looked like a local HK bog standard eating house. All in all though a good flight and I would recommend the airline.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"british-airways","/airline-reviews/british-airways","British Airways customer review","Russ King","United Kingdom","1970-01-01","SIN-LHR BA12 B747-436 First Class. Old aircraft (1998) with seats that are not that private but there are only a few of us in the cabin so ok. A bit tatty but I think the planes are being replaced by A380's soon. Seat itself is comfortable enough. Inflight Entertainment awful: fuzzy screen (low resolution LCD screen way passed it's sell-by date) with limited options. Inconveniently has to be pulled around to be seen and put away for t/off and landing. seat comfortable enough for sleeping. Food and service quintessentially English which is the only real reason to fly BA nowadays - the product just doesn't match other airlines. Toilet cramped and awful but it has a window!","","","First Class","","4.0","4.0","5.0","5.0","2.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Becker","United States","2014-02-07","Recently flew from Okinawa Japan to Sydney Australia round-trip (used Dragon Air to go from Hong Kong and Okinawa). One recommendation is try to avoid flying during the Chinese New Year which is very busy we flew January 19th and return flight was Feb. 4th and both flights were full. Our return flight was on a Tuesday (from Sydney to Hong Kong) and was absolutely chaotic and full. I found the Flight Attendants to be very helpful and extremely nice (compared to US Carriers). Our 2 yo daughter was screaming/crying and they were very attentive. Tried to upgrade to Economy Plus but not available. Economy is not going to be comfortable on any airline you choose (9 hr flight from Hong Kong to Sydney). Plan on little to no sleep on if in Economy with the seating. Most flights are red eyes to and from Hong Kong and Sydney. Food was ok and they do feed you no matter the time. We were annoyed as we flew back from Sydney as they fed us at 11pm we were hoping they would darken the cabin to help our daughter sleep no such luck. Inflight entertainment system was great. I would recommend Cathay Pacific but try to upgrade to Premium Economy if you can and again avoid flying 2 weeks before and after Chinese New Year if going through Hong Kong because it will be busy!","","","Economy","","5.0","2.0","5.0","4.0","5.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Nag Gautam Prasad","India","2014-02-07","Myself and my wife visit Melbourne Australia to see our children almost every 2 years. We by choice travel Singapore Airlines. This time for a change we travelled Cathay Pacifc from Kolkata India via Hong Kong. We boarded flight CX 105 scheduled on 19th Dec 2013 which actually took off from Hong Kong in the early hours of 20th Dec 2013. When dinner was served my wife asked for an extra bun. She was told that there was no extra bun available. I asked for red wine when I was waiting for a second serving by the time the hostess came to me after serving others seated ahead of me she poured into my glass whatever little left in bottle and said sorry!","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-02-05","CX549 HND-HKG booked in Premium Economy class upgrade to Business Class. Very nice long-haul Business Class seat. I have a single seat window and aisle. Welcome drink nice greeting with meal menu. The food need to improve in Business Class. Taste is worst than before. Cabin Crew are friendly. Once again the flight arrived 20mins early into HKG.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Casper Yap","United States","2014-02-05","KUL-HKG. Found things pleasant. New plane with responsive staff. Used FF so paid a small fee to cover taxes.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Casper Yap","United States","2014-02-05","JFK-HKG. Took the same flight last year. Newer plane with acceptable seat. Flight 99% full. Biggest issue is timing of meals. Flight left at 2pm first meal started before 4pm and second/last meal at 10pm. No further meals for next 8 hours. some snack available but not enough to keep the belly occupied. Will not fly this flight again. Return flight was more standard with both meals spaced properly.","","","Economy","","5.0","3.0","4.0","1.0","3.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Whitmore","United Kingdom","2014-02-05","Business Class LHR to AKL. LHR to Hong Kong leg was with Cathay and the HK to AKL leg provided by Air NZ as code share. On the whole Cathay was superior with the exception of the food which was excellent on Air NZ. Cathay business class seating provided excellent space and storage and the configuration 1x2x1 with each seat angled away from the aisle ensured privacy. This contrasted with Air NZ which had less storage and not as much privacy as seats have lower screens and are angled towards each other. The Air NZ lie flat bed with mattress was comfortable but requiring the crew to make up the bed was an irritation. The inflight entertainment was far superior on Cathay Pacific. The Air NZ controls were very dated and the screen was small compared to other airlines. Overall service from flight crew was very good with both airlines. Disappointing that a lounge pass was not provided at check-in because of the codeshare status and I was instructed to use the Air NZ lounge at Hong Kong but on arrival discovered Air NZ shares the Thai lounge which was disappointing to say the least. Codeshare also meant that I couldn't check in on line for the non Cathay legs. I chose the code share flight combination as it offered the opportunity to experience two different business class services. Next time I would select flights only from Cathay pacific as Air NZ was disappointing. I understand that the Hong Kong to AKL route is provided by older fleet and it felt like it.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Mansfield Chu","Singapore","2014-02-03","We travelled on Business Class from Singapore to Colombo. Tickets were booked on expedia. There were some confusion over the name on the boarding pass and passport. Staff at check-in assured us that it had been changed after an argument but found out that it had not. Departure from Singapore was delayed an hour. Now departure from Colombo has also been delayed for an hour. Staff at check-in should be less surly. The airline should maintain a level of punctuality.","","","Business Class","","3.0","2.0","3.0","4.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Serge Grynkewich","Philippines","2014-02-03","Cathay's cabins on regional flights were in need of a re-do and a clean up. Cathay has rolled out a new ""regional business class"" seat that has partially addressed the upgrade but has totally ignored passenger comfort in the seat. First the seat is hard. On a short sector Manila/Hong Kong I found the seat uncomfortably hard and actually found my back aching. How can they have padded the seat so sparsely? Secondly the seat does offer some recline and an opportunity to snooze although not quite enough especially if one is tall. I'm short 5'8"" and my feet were bumping the apparatus in front of me that housed the next seats. Truly 2"" more of leg room would have been very good and one wonders why Cathay made the pitch so tight. Thirdly the seat has no foot rest - a true failing. How did this happen? In all Cathay's service is good and attentive but the seat in the new regional business class needs a respectable amount of padding 2"" more pitch and a place to rest one's feet when reclined!","","","Business Class","","5.0","1.0","5.0","2.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jennifer Bentley","United Kingdom","2014-01-30","Flew SYD-HKG on a codeshare so didn't pay CX prices but this was by far the best carrier of the trip. Staff are attentive and pleasant nothing is too much trouble for them and seat (A330) was very comfortable. If I could afford it I'd definitely fly the whole trip to NZ and back with Cathay.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-01-29","CX548 HKG-HND Premium Economy. This is a 777-300ER. I like this aircraft because it has a separate washroom in the Premium Economy Cabin. This is the second time that I have taken Premium Economy from HKG to HND. On ground welcome drink is nice. Food is ok but it can improve a bit. Cabin crews are nice and friendly. As usually Cathay Pacific flights on-time. If they add a mid-night flight from HKG to HND will be better just like CX524 HKG-NRT.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Kong","Canada","2014-01-28","YVR-JFK round trip. This flight is a bit weird because it carries passengers from HKG to JFK via YVR. It collects some passengers from YVR to JFK. Captain greeted passengers with weather and flight information. Flight to JFK was full but flight crew served drinks and food together then with another round of drinks before shutting off the lights to let people sleep. An hour before landing flight crew walked the aisles with water jugs to serve water. On the way back from JFK to YVR the flight was only a third full. Check-in staff gave me a full row to myself. My phone charger broke so I asked for one and the FA gave me her personal charger. The 777 has touch screen entertainment with USB access massive collection of movies and TV shows. Good airline overall the HKG-YVR-JFK route however is mostly going to be a red eye flight the return flight was less stressful.","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","N Petersen","France","2014-01-28","HKG-TPE. I have travelled several times with Cathay Pacific and I am always very impressed with their service. On my return flight I arrived early at the airport. At the check-in they told me that my flight was slightly delayed. Because they feared that I might miss my connection to Europe in Hong Kong they automatically rebooked me on the flight one hour earlier very professional! The flight experience itself was as always impeccable.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Smith Nanette","Australia","2014-01-28","I have travelled Cathay Pacific in the past and enjoyed the experience but have to say my last two flights from Perth to Hong Kong then Hong Kong to Tokyo Haneda were very average. The plane was looking old (in economy noted that first class and business looked like they had been renovated). My entertainment system did not work on the first flight. Rarely have I found an airline meal so bad I would not eat it but the Hake was disgusting and the scrambled eggs the next morning also awful. On the first flight the cabin crew were abrupt I realise it was a full flight but I still expect pleasantness. The service was minimal and seemed rushed and a bit sloppy. I thought it might have been just me but when I caught up with my husband and son who had flown the same route two days earlier we laughed because they too had exactly the same experience. I'm hoping to enjoy my return trip in a weeks time more.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Roger Tilling","United Kingdom","2014-01-25","CX270 AMS-HKG and CX767 HKG-SGN. Flight from Amsterdam in an A340 had the old herringbone Business Class seats - I actually really liked having my own private 'pod'. The cabin crew were some of the friendliest courteous and most genuine I have ever been served by in the sky - nothing was a problem to them. The inflight food was beautifully presented and cooked. I admit being 6ft 5ins tall the flat bed is too short to lie flat but even though I wish they designed seats for taller people it is still possible to get some sleep. Their lounges at Hong Kong Airport are outstanding - there are 6 of them! The flight to Ho Chi Minh City was on an A330 with the old regional seating not the new 777 with new business class seating (aircraft change) but still the serene comfortable professional service and great food. I'm not surprised that Cathay Pacific is a 5-Star airline - other airlines like BA could learn so much from them. An absolutely brilliant experience!","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Short","United States","2014-01-23","CX807 March 24 2013 and CX 709 March 25 2013. I have never experienced a more enjoyable travel experience. Cathay is truly on their game and puts other top airlines to shame. I felt at home and cared for which made for a great trip.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M New","Hong Kong","2014-01-22","HKG-KUL. The plane is embarrassingly old. My seat was broken as was the entertainment system. The flight attendants do their best but the airline really leaves them high and dry with the product they are putting up. It happened that my schedule was such that I returned to HK on Malaysian Airlines (a code share with Cathay) and that was much better. The Malaysian Airlines staff were excellent the plane was new and it all worked very nicely. Cathay's best days appear to be well behind them.","","","Business Class","","3.0","1.0","4.0","2.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-01-20","CX100 SYD-HKG in Premium Economy class. On ground welcome drink and hot towel. I took the first row window seat and it was nice that next to my seat was empty. The meal was great not worse than Business Class. Inflight snack you can choose noodles chips biscuit or apple. One thing is not good enough in PEY cabin is that they do not have a restroom on Airbus A330-300. The 773-300ER has one restroom. I am glad that they still provide Business class headsets in PEY cabin. It helps reduce engine sound. The seat was just like regional Business seats. Flight arrived 35 mins early.","","","Premium Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Wijesinghe","United States","2014-01-20","HKG-LAX B77W First Class. Transferred from a regional CX flight and was met at the arrival gate and escorted to a special transfer line for expedited security checking. The Wing First Class Lounge is excellent with attentive staff service good food/beverages and outstanding Cabanas. A second security check of hand luggage prior to boarding but the boarding lines could be better organized. On time departure. Four passengers in a cabin for six. The ""pre-refreshed"" interior (which I prefer to the latest colors) was well-preserved and clean. Staff friendly but lacked the standard of finesse expected on CX First Class especially when there were only four passengers. The hand-written welcome note on my tray was for another passenger until I pointed out their error. One flight attendant was very young and inexperienced and was unfamiliar with the wine choices available on the flight. The food served is of good quality and tasty but the menu is rather limited with main entrees that are not as good as served a couple of years ago. The AVOD system is outstanding and the seat very specious and private but not very comfortable for sitting in for 14+ hours though excellent for sleeping in the lie-flat position. On-time arrival at LAX but baggage took longer than expected for delivery. Overall I like the CX First Class product very much though I am concerned that standards are slipping slightly especially when some Asian and Middle East competitors are improving their product.","","","First Class","","7.0","4.0","3.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kwai Cindy","Hong Kong","2014-01-20","CX161 HKG-SYD Business Class. Excellent seat. Flight 20 mins early arrived. Check-in was smooth. On ground welcome drink and hot towel. Food was great. During 2 meals services CX provide snack and noodle as well. AVOD with touch screen. Headsets was comfortable. Each seat is single seat and flat bed. Cabin crew did a very nice work. I strongly recommend to take Cathay Pacific Airways even you are book economy class.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Williams","Australia","2014-01-20","SYD-HKG-NRT. Boarding was very efficient on both flights. The service was attentive efficient and pleasant on both flights. The SYD-HKG flight was serviced by an A330 with the new economy class seats. The new seats were very comfortable with good legroom and plenty of storage space. Two full sized meals were served on this flight - the first was quite average but the second was delicious. The HKG-NRT flight was serviced by a B773 with the old economy class seats. These seats were not the most comfortable but thankfully I had three to stretch out over. I found the IFE system Studio CX a little harder than average to use at first but the range of entertainment options was outstanding. Overall good value for money a high quality new economy class and outstanding service will see me coming back to CX.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","P Porter","United Kingdom","2014-01-20","London Heathrow to Hong Kong and back economy both ways. Flew on the last 747 service from London to Hong Kong on 31st December 2013. We were all given a lovely commemorative postcard set at the gate. As we taxied a firetruck water canon salute was in operation although the fact that it was pouring with rain rather spoiled the effect! Seats were reasonably comfortable and although I know others find these older style 'sliding' recline Cathay Pacific seats not so comfortable at least you don't get problems with the person in front if you reclining their seat all the way back. Food was nothing special neither was the movie selection and crew not the most attentive I was expecting Cathay Pacific in-flight service to be up there with the other major Asian airlines and so was a little disappointed. Return flight Hong Kong to Heathrow was on a 777. It may be my 'shape' but I just could not get comfortable in these seats (economy class) and unlike the old style 747 seats the new 777 seats recline by tilting and so inevitably the person in front of me decided to recline fully for the entire flight. This combined with the uncomfortable seat (no lumbar support and either very low armrests or high seat cushion - I couldn't work out which) made it one of the most unpleasant long haul flights I have taken in recent years. Cabin crew not friendly (aside from one female cabin attendant who seemed to be doing more work than all her colleagues and who was genuinely personable and friendly) and as on the outward leg cabin crew not especially attentive. Very relieved to land at LHR and get off this flight. Disappointed with Cathay Pacific given their generally very positive reputation.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Leo Chung","Hong Kong","2014-01-17","HKG-SIN-HKG. The outbound flight (CX739) was a 77W which is equipped with the latest long-haul seats. Seat was comfortable and the AVOD was working properly. However I was disappointed with the meal portion and the service. Requested a cup of hot tea for 3 times to 3 different crew members but still also unattended. Finally I went to the gallery to ask for a cup of tea. The return flight (CX714) was a retrofitted regional A330 (B-HLT). The service was much better. The crew was friendly and was very willing to assist me with the luggage. Water service was offered throughout the whole red-eye flight. A thumb up to the team. Overall the service standard was dropped and Cathay please listen up and improve!","","","Economy","","7.0","4.0","3.0","3.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Le Quesne","Australia","2014-01-17","Flew from Perth to HK and return in November 2013. The 9hr flight was very smooth and quiet the service on board faultless food was first rate and the seat in Business Class was very comfortable to sleep in. One can only imagine what it would be like to fly in First Class! Granted Cathay Pacific are not cheap to fly with but if you can afford to spoil yourself and upgrade to Business Class on Cathay you will not be dissapointed. Hopefully I get to fly with them again some time.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Calvin Cheng","Hong Kong","2014-01-15","CX888 HKG-YVR-JFK. Great service with good taste meal. Also inflight entertainment was great. Lots of movies and music.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Matthews","Australia","2014-01-14","CX170 9 Dec 2013. CX826 12 Dec 2013. CX829 6 Jan 2014. CX171 7 Jan 2014. Very disappointed with meal service and menu choices. From the 4 flights we took and only 32 seats in Premium Economy we could not get our choice of main meal 3 times out of the 4. Breakfast also had very limited choices. Some of the main meals seem to be served at strange times. Not enough toilets no separate toilets for Premium Economy on the aircraft we traveled on. Seats are comfortable and staff polite.","","","Premium Economy","","5.0","4.0","3.0","1.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Klug","Germany","2014-01-14","HKG-SIN. To be honest I expected more from this airline. Aircraft was a very old and tired A330. IFE with small screens and very limited selection. Food and beverage average but not more. Cabin crew indifferent.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Howard","United Kingdom","2014-01-13","Flew from London to Hong Kong then onto Cebu flying with B777 and A340. Arrived at Heathrow a tad early and was checking in first class as there was nobody at business check in. The man behind the check-in was a delight. I proceed to the lounge and staff made a fuss of me. The check in staff member came over and said he would escort me to the plane and allow me to board my seat first. Flight delayed 40 minutes but the cabin crew had served champagne and after take off dinner was served. I only watched one film as I was managed to sleep for 7 hours. Breakfast was great. Connecting flight to Cebu on an A340 and it was interesting to be seated in the old style funeral type business seat I can see why most hated it but I am not bothered as it was only a 2.5 hour flight. On arrival a Cathay Pacific staff member was waiting for me and quickly escorted me to immigration - from the moment I got off the plane through to immigration luggage and customs it took 6 minutes. My return trip this year after spending Christmas and New Year was on a much newer business class seats and such an improvement. Tried out the new Bridge lounge the staff are a delight again. Boarded first to my seats and the staff recognised me and made sure I was comfortable.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Wijesinghe","United States","2014-01-10","HKG-CMB-HKG (via BKK). B777-300. Business Class Regional Product. Boarding at HKG could be improved and the flight departed 45 minutes late and also landed late in CMB. Service food and beverages very good and the new regional business class seat is a huge improvement in comfort practicality features and style. However it lacks a privacy screen between seats and jumping over the sleeping aisle seat passenger's feet is more difficult due to more legroom under the seat in front. A one hour stop each way in BKK where passengers to CMB or HKG must remain on board per Thai government regulations. Baggage delivered promptly in CMB. Business Class check-in staff member in CMB was outstanding. The Araliya Lounge that is used by all airlines except Emirates and SriLankan Airlines continues to be a disappointment. Return flight departed CMB on time but was delayed at BKK. Overall CX is a great option in this region though the new seats are not as good as SIA's regional product. CX also has a HKG-CMB-HKG flight via SIN and that's a better route as passengers are allowed to wait in the lounge during the one hour stop.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Alexander Mokretsov","Russian Federation","2014-01-09","DME-HKG-DME. Fully satisfied with the flight. Check-in was very efficient staff very professional and polite. No delays both flights arrived actually 15 minutes earlier. Well-balance food on board. Excellent entertainment system with vast selection of movies & music. Great in-flight magazine with lots of useful tips on Hong Kong and interesting articles about other countries. The seats are a little bit funny but when you get used to them they are pretty comfortable indeed. Great value for money and comfort.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Chan","Hong Kong","2014-01-08","NRT-HKG. Departed on time quick boarding arrival on time good service. seat was comfortable and I felt rested by landing.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Lee","Singapore","2014-01-08","CX711 HKG-SIN. B777. Unimpressed with boarding procedures. Cathay staff all over the place and did not direct passengers to correct queues especially after call to gate was issued late. Design of Hong Kong Airport doesn't help as queue snaked all the way to the next gate (and thankfully that gate was not open otherwise it would have been a complete mess). Flight departed 20 minutes late. I think Cathay's on ground service at their hub can be so much better if there's better co-ordination between Cathay and HKIA. Anyway once on board the service was much better. Attentive cabin crew served drinks promptly after takeoff and decent early dinner was served one hour into the flight. Seat was good with decent legroom and once again the IFE was also good. Would fly Cathay Pacific in future and hope their service at HKIA can be improved.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Lee","Singapore","2014-01-08","CX714 SIN-HKG. Arrived at Changi and found myself pleasantly upgraded to Business Class as Economy Class was full. Service was excellent all round - champagne and juices before take off and supper service was prompt. Aircraft was an A330 with new regional product I believe. The seats were lovely just what you need when your flight departs at 1am but alas could only take forty winks and not a proper night's rest especially during such a short flight. IFV was good and easy to use. Once off the plane bags were swiftly delivered. Good service overall would definitely use Cathay Pacific in future.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Ken Fong","Malaysia","2014-01-07","KUL to Nagoya via HKG in early Dec on new regional business class. It was an excellent flight on both outbound and return legs. The new regional business class on the A330 is outstanding and almost like a mini-suite. The seats were comfortable IFE excellent and food also very good. This is probably the best business class product around for the Asia region.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jeremy Liem","Indonesia","2014-01-03","I went from Hong Kong to Jakarta. They used an A330 plane with a seat config of 2-4-2. The flight was full. The food served was not good especially for a five-star airline. The plane was supposed to leave the airport at 19.10 but was in the air at 19.45. As we boarded there was an overhead cabin which opened up. 3/4 way to Jakarta one of the toilets went out of service. This was not the service I expected from Cathay Pacific and travelling from Hong Kong! The IFE was not good and the safety tutorial was not clear.","","","Economy","","1.0","3.0","4.0","2.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Pedras Leandro","Australia","2014-01-03","NRT-HKG-SYD very pleased with the service. Food and beverages always come at the best of times. Requested a drink a few times without any trouble. HKG to SYD new A330 with good cabin overall and great leg room although NRT-HKG old 777 with very old in-flight system and minimal leg room. Overall very happy as usual when flying with Cathay. Certainly one of my favourite airlines to fly with.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Chigaros","United States","2014-01-02","JFK-HKG-CMB 12/18. We purposely like to fly out of JFK to catch Cathay's afternoon non-stop to HKG vs. flying out of LAX (plus get a couple of nights in NYC). Check-in at JFK is with BA. They don't offer any of the special services you find at JAL FC check-in or AA Flagship (an airline employee walks you counter check-in through Security to the Lounge). Priority TSA is not available at the early afternoon hour. Luckily regular security did not have long lines. Cathay uses the BA FC Lounge which is not special and needs a major refurb. The 777-300 had Cathay's new refreshed FC cabin. The flight is so special it makes up for the mediocre airport experience. The FAs are simply the best. Lunch and dinner meal services on this 16+ hour flight can't be beat. The menu has a wide variety of choices. I had the lamb which was perfectly cooked to my requested preference medium rare. Turn down service PJs (an upgraded PJ very comfortable) and inflight entertainment are the best of the Asian carriers. Simply the best choice to Asia.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Roy Gunawan","Indonesia","2014-01-02","CGK-HKG CX 776 HKG-SFO CX 872. Requests were treated as a big nuisance for the flight attendants. When water was politely requested the FA said ""later I'll come back to you"" but never did. Overall CX failed to represent its status as a five-star airline.","","","Economy","","1.0","2.0","1.0","3.0","4.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Yiyi Chen","Hong Kong","2014-01-02","HKG-NRT very good service plane is quite new good entertainment system and excellent service. Staff are very friendly and the seats have the new shell design so you won't disturb the person behind you.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Donald Parsons","United States","2013-12-30","LAX-HKG / SIN-HKG-LAX - Great flights all around. Wonderful inflight service and all departures were on time. Traveled in Business Class on the B777. The transpacific has lie-flat seats and is the first time in YEARS that I have been able to sleep 6-8 hours. Very comfortable seats with lots of storage space and great selection on the entertainment system.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Purna Ananth","India","2013-12-29","CX 684 BOM-HKG and CX 685 HKG-BOM. Both flights departed late and landed an hour late. Cabin crew were polite and attentive. Airplane was an old 747 and looked gloomy. They did serve the pre-ordered VLML meal on both legs which is way better than airlines like Thai that take VLML orders on their BOM leg and do not serve them.","","","Economy","","7.0","2.0","4.0","4.0","2.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Purna Ananth","India","2013-12-29","CX 418 HKG-Seoul and CX 411 Seoul-HKG. Airplanes looked old with dated video systems. Cabin crew were friendly and helpful. Pre-ordered VLML meals arrived. Flights were pretty much on time.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Alvaro Gloria","Mexico","2013-12-29","BLR-HKG-PVG Business. Although Cathay is normally a quite good airline the aircraft used for this crowded flight is ridiculous. The business class seat is not the old fashioned big chair nor the nearly horizontal flat bed slide it can only be defined as ""the back cracker"". Honestly a coach seat does the job better on this semi-long haul flight. Service and food is no problem but leaving from BLR at almost 3am (scheduled time) leaves no room for enjoying dining but a sleeping urgency after an overcrowded lousy stay in the BLR poor lounge. Do not take this flight if possible it is one of the worst overall.","","","Business Class","","1.0","1.0","4.0","4.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Brian Gwyn-Davies","United Kingdom","2013-12-23","LHR-HKG Business Class 12th Nov 2013 - Excellent flight on 777. Food and service perfect. Business lounge at HKG great. HKG-SYD Business Class 13th Nov 2013 - Terrible flight on old A330. Seats stained and cramped compared to 777. Service and food good. SYD-HKG Bus Class 2nd Dec 2013. Same tired old A330 terrible. HKG-LHR Bus Class 3rd Dec 2013. Very old 747 with terrible cramped seats worse than A330. This is the worst Business Class flight I have ever been on - a disgrace. I will not fly Cathay Pacific again.","","","Business Class","","2.0","2.0","4.0","3.0","2.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Shiva Sitaraman","United States","2013-12-21","SFO-MAA-SFO. Overall the service seems to be slipping though compared to the competition on this route it still is the best value for money. My wife ordered an Indian veg meal for all legs of the journey. Once again the meal from SFO to HKG was inedible. The same thing happened on an identical itinerary in Feb 2012. Looks like they don't change the special meal menus. The quality improved on the other legs though overall the meal quality (special and regular) has come down. AVOD was fine. The shell seat on the old 747-400 is most uncomfortable though the leg room is fine.","","","Economy","","7.0","2.0","4.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Wijesinghe","United States","2013-12-20","LAX-HKG. B77W. First Class. The aircraft had the newest special dark green paint scheme celebrating Hong Kong. Check-in was good but boarding delayed and not well organized due to late arrival of the aircraft. The much-advertised refurbished First Class cabin is a huge disappointment. The reflection of Chinese heritage through dark stained wood veneer finishes and rich silk-like fabrics have been replaced with very cheap and common-looking grey plastic and light stained wood veneer finishes and ordinary grey fabrics. Perhaps this was a hastily assembled early product for this signature paint scheme aircraft as the fit and finish of most components were very poor and the new seat padding a disappointment on a 15 -hour journey. Cabin service was top-notch from sincerely caring staff. However they could improve in the area of anticipating customers' needs. The meals were well-prepared but the menu offered very few choices and didn't offer more upscale entrees. The beverage selection was excellent with some very good wines on offer. While CX continues to offer an excellent First Class product it needs to up its game in light of recent upscale competitors in Asia and the Middle East. The Wing First Class Lounge at HKG is excellent with attentive staff lovely Cabanas and good food.","","","First Class","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","James Ho","Hong Kong","2013-12-19","CX255 18th Sep 2013 HKG-LHR. The seat was quite comfortable but the personal display looked a little bit cheap. The flight attendants were friendly and helpful. The meals were very good for in-flight meals. As in all 747s the seat was a bit narrower than the 777 seats. Ground crew was also very helpful offering to print my boarding pass (I had the e-pass on my phone).","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Doug Blaik","Australia","2013-12-16","JFK-HKG-SYD in Premium Economy a very long flight with every seat filled JFK-HKG. The aircraft cabin was in excellent condition. The cabin crew were smiling and immaculately groomed which is more than I can say for Qantas with whom I usually travel. I pre-ordered a Lacto Veg meal. I was offered a glass of champagne prior to take-off but when I requested one with the meal service I was told there was none and I could have red or white wine no mention of what it was and it was served in a disposable plastic tumbler. The veg main course was good. The dessert on the tray was fresh pineapple which I cannot eat because of medication I take. When the standard meal ice creams were offered I requested one but was told I couldn't have one as it may not be vegetarian. A second meal was served a few hours later but to my surprise the main course on my tray was exactly the same as the previous one. Cups of noodles were offered once during the long night flight other snacks listed on the menu were not offered but had to be obtained from trays in the galley. If you are seated on the left side of the 777 to get to the lavatory which is on the right side at the front of the Premium Economy Cabin you need to go back through the E/C cabin cross over through the centre galley and then back up to the front and vice versa to get back to your seat. On the HKG-SYD sector I moved seats to enable the person next to me more room as he had to go straight to work on arrival. When breakfast was offered I told the cabin attendant I had moved and that I had ordered a veg meal. I did not want to leave them short a breakfast tray. I was told they that would get my meal. When it arrived what I think was an economy tray was put in front of me on which was a bowl with 5 cubes of melon half a plastic tumbler of apple juice a dry bread roll and a main course which did not appeal. There was no butter no jam no croissant no yoghourt all listed on the Premium Economy menu. In my opinion Cathay Pacific has a long way to catch up with their Premium Economy service.","","","Premium Economy","","4.0","4.0","2.0","2.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tejatanalert Sukasem","Thailand","2013-12-12","CX-617 from HKG to BKK. The flight was on time. Seat and Entertainment service were fine. The meal served rather disappointing I had a chicken curry on rice which only filled half the container.","","","Economy","","5.0","4.0","4.0","3.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Hans Roloff","Germany","2013-12-10","HKG-ICN - my wife and myself had some difficulty in getting our seats assigned. Initially I thought this is due to our ""ultra competitive fare"" not allowing advance seat reservation but the real reason seemed to be that Cathay made an equipment change from A333 to B773 at very short notice only hours before departure. Thus we did not get the desired twin-seat in the Airbus but a neighbour in the 3-3-3 configuration of the 777. All the rest was ""standard procedure"" in Cathay's five star level. On time departure arrival ahead of schedule well managed inflight service despite a full cabin. Friendly and polite cabin crew but clearly focussed due to the number of pax to be served. AVOD ok but this is not ranking high in my priority list. I prefer a good choice of reading options which I got plus a decent meal and a good beverage selection. This being a morning flight the emphasis was more on tea and coffee - and only later on wine. I got all I needed and am once again really content with Cathay.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Gary Greene","United States","2013-12-09","SFO-DXB/SIN-SFO Our first time on CX Premium Economy. Seats are fairly comfortable with decent legroom and an excellent VOD system. Food not much different from that served in Economy and they acted surprised when we requested a cocktail before dinner. The much advertised ""separate check-in and separate boarding lines"" were available in SFO but nowhere else. All in all not a bad experience but they have a long way to go to match the Premium Economy of Air New Zealand and Qantas.","","","Premium Economy","","7.0","4.0","3.0","3.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","James Gerwin","United States","2013-12-07","Flew CX in Nov 2013 from BKK-SIN and then SIN-HKG a few days later in economy. Both flights were mediocre. Legroom is very lacking. Food very average. FA's however were very good and attentive. I booked these tickets 6 months earlier yet CX arbitrarily changed our seat assignments on the SIN-HKG leg and my wife and I were seated 10 rows apart. No apology no effort to correct their error. Also I had booked and paid for Premium Economy and was told no PE on these legs. Yet the SIN-HKG flight clearly had a PE cabin which was half empty. Not very fair. Both flights did leave and arrive on time. Baggage delivery by CX quite slow in BKK and SIN and HKG.","","","Economy","","5.0","2.0","5.0","3.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","James Gerwin","United States","2013-12-07","Flew LAX-HKG return in Nov 2013 in Premium Economy. Good value for money. Seats were reasonably comfortable with adequate leg room. An inflatable seat cushion made my bottom more comfortable. FA's were friendly and attentive. Food was decent for airplane food. A/V was excellent with high quality screens and a huge program menu. Would certainly recommend CX for transpacific trips. Only complaint would be that there are not enough toilets on this 777 aircraft.","","","Premium Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","E Walsh","United States","2013-12-06","HKG-JFK 25 Nov 2013. Business 777-300ER. Very comfortable pods with lie-flat seats that promote comfortable sleeping conditions. Extremely attentive staff anxious to serve. Decent food very good wine and I believe 4 hot towels during the roughly 15 hour flight. Compared to Korean Air's business class on A380 where the entire upper deck is for business the cabin seemed a bit more confined (and frankly comparable to Korean's 777 business class) but a very good experience. Plenty of storage very clean restrooms (frequently serviced during the flight) good video system and excellent headphones. Certainly an expensive alternative to Premium Economy but clearly a step above.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","E Walsh","United States","2013-12-06","JFK-HKG 17 Nov 2013. Premium Economy on 777-300ER featured not only more legroom and more deeply reclining seats but a wider arm rest between seats resulting in a sense of not crowding the passenger next to me (or vice versa!). Odd that dinner would be served at approximately 2.00 am when all I wanted to do was sleep. All-in-all a pleasant if lengthy trip and because of a small subsection of the cabin reserved for this class it provided a feeling of relative seclusion. Very attentive staff. Avoid bulkhead seats as people walking down the left aisle using restroom on right side of aircraft must walk across the outstretched legs of passenger reclining there.","","","Premium Economy","","6.0","4.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Lee Cheng Jun","Singapore","2013-12-05","Flew from Singapore to Taipei via Hong Kong recently. The departing flight was as usual the new 777-300 regional economy class seats are good with touchscreen VOD but not much selection. Not many complains for this leg except for the fact that there is an irritating pack of stuff on the left hand side of the seat belt. For the return flight from Taipei to Singapore I was surprised that they upgraded the plane from an A340 to a 777-300ER. I loved the seats. I was also surprised that they serve a box of food followed by a packet of oolong tea. The VOD selections for this flight is not much only a selection of music and television programs. Flight from Hong Kong to Singapore was a horrible flight. The boarding procedures for economy class were unbearable I was forced to put my carry on luggage 4 rows behind my seat as the flight was fully loaded and people brought lots and lots of shopping bags onboard the flight. Flight CX735 was delayed 50 mins. The flight attendants were very kind and always offered to help passengers.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","W Teoh","United Kingdom","2013-12-04","In recent years I have noticed massive improvements in the service of CX flight ground staff and reservations etc. I now attempt to use HK as my transit point to anywhere Asia. My most frequent route being LHR-HKG-PEN return so that allows me to test both long haul and regional the same time. Long haul depending on which flight the old configuration on the 747-400 is still very comfortable especially when travelling solo but not great when travelling in pairs or if you like looking out the windows. I always like sitting on the upper deck. The new configuration on the 777-300ER are by far the best business class seats I have ever experience. You can have great view outside or in pairs the middle seats allow both privacy or dining together depending what you enjoy. Extremely comfortable travel all round with great food and service. They clearly take service very seriously as majority of flights I have been on with CX I was asked if I would like to do a detailed written survey. It's extensive but something I am always happy to do. It's clear that consistently over the years the scores are moving more and more positive from my point of view. I used to dread the long journeys but now I look forward to them when I know I am travelling Cathay.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","L Roestad","Norway","2014-08-13","Flew from Miami to Havana via the Caymans. 1.5 hrs and 45 min flights. Very nice check-in staff in MIA - helpful. Nice flights in old but well kept 737-300. Cabin crew middle aged smiling and professional on both flights. Lots of Cubans on flight = lots of luggage. Ground staff obviously knows this and it seemed like one baggage-handler was dedicated - onboard! Only to help pax with finding space in hat racks. Transit in Cayman quite a mess though since no info was given from flight/cabin/ground-staff about well anything. You have to enter the country and leave again as if you had stayed there for a week. The whole process took about 1 hour. The little airports departure hall was overcrowded and contained no info-boards at all.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","Mia Payne","United States","2013-07-23","We have been vacationing to the Cayman Islands for years. We love the place. This was the first year we flew Cayman Air from DFW since they started direct flights which we thought was wonderful. Our departure flight was somehow 3 hours late. We arrived almost at 11pm. We had a return flight at 8am. We got up at 5 am to be at the airport on time. Flight was delayed 4.5 hours. Most people with connections missed their flights. Will never fly Cayman Air again.","","","Business Class","","","2.0","4.0","2.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","N Gaastra","Philippines","2013-12-04","Flying for the second time this year with Cathay Pacific (Economy) and it's not as good as it used to be before. I was not able to reserve a seat online for my flight from MNL to AMS. I called the HQ in Manila and they advised me to come to the airport on time so I could reserve my seat (I wanted to upgrade to premium or business). Arriving at Manila International I found out that I was not able to upgrade in any way. From Manila to Hong Kong the flight was ok we had a new airplane and the seats were comfortable. Though we only got a cheap snack even though our flight was at 8pm and people were hungry. From Hong Kong to Amsterdam the flight was delayed and we had to move from Gate 69 to Gate 31. Finally we got to board our flight to Amsterdam only to find out that we were using an old airplane again. For some reason they use old airplanes to Amsterdam all the time lately. Same with routes from Hong Kong to Rome I was told by a stewardess. But flights from Hong Kong to Milan do have new airplanes. All in all super uncomfortable chairs and again I got back pain during the flight. Really the worst I have experienced with intercontinental flights. On another note: big difference in treatment between business and economy. I mean yes business class and first class do have the right to be treated a bit different since they paid for it. But I haven't experienced a nice service from the crew unlike I am used to when flying other airlines. It would be nice if Cathay can have a look at this. For now I will choose another airline next time going to my home country.","","","Economy","","2.0","1.0","2.0","2.0","3.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Hugh Forward","United States","2013-12-03","JFK to SIN. Cathay is nothing but consistent the cabin crew remain above average as long as you express your needs all the time. They will not come to your seat to ask what you need even turning down the bed. The ground crew are just awful to pay a premium fare to get abused like this almost leaves you in tears. The icing on the cake are the personnel at Asia miles I must have come within a whisker of having a heart attack. They are brutally bad. I think that Cathay ground crew must be looking up to BA and Qantas for inspiration. From now on I am going to try Qatar the extra couple of extra hours have to be worth it!","","","First Class","","5.0","4.0","4.0","3.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Nelson","Canada","2013-12-03","Flew HKG-DPS-HKG. First time in Cathay economy (usually a Star Alliance customer). Shocked at the lack of cleanliness on the plane. My seat was stained and had crumbs there was gum stuck to the seat frame in front of me as well as had jagged metal sticking out which kept grazing my skin and the blanket distributed had long hairs (not mine) all over it. Crumbs were all over the floor. Was disappointed with the poor food served the lack of water and the atrocious IFE. Had to repeatedly ask for the right headphones (not standard old fashioned) as I was given the wrong ones for the outlet.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","3.0","0"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","Andre Franca","Brazil","2013-02-19","HAV-GCM-LCE. Flight from Cuba packed flight was delayed they offered free drinks and you don't pay for the checked bag. Seats are ok aircraft ageing and smelly. The crew on the first leg was fine many Cubans on board and only one crew could actually talk in Spanish second leg quite empty crew less friendly and seemed lost. Would fly them again only if the price is right.","","","Economy","","5.0","3.0","2.0","2.0","0.0","","","3.0","1"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","F Plona","","2008-06-16","GCM-MIA connecting to a intercontinental flight 7.20 am departure a very pleasant surprise as you walk to the plane 737-300 a brand new livery the interior is fully refurnish standard configuration economy seat are very comfortable with lots of legroom 32 breakfast was served and a very pleasant and hard working cabin crew even manage to pass twice with a selection of complimentary beverages on a 75 minute flight this is unheard on most of the other airline even on longer flights.","","","","","4.0","","","","","","","","0"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","K Tillon","","2008-03-31","First I have to say that the delay at JFK was unacceptable because it could have been accounted for previously. The flight the night before arrived late and the crew needed their rest period and they could have planned this into the schedule because apparently it happens very regularly. The planes were very clean but were showing their wear. The seats seemed kind of loose which was especially bad when an out of control kid behind me was kicking. My seatback moved an inch every time he kicked. One good thing about the old seats is that they really recline. With my feet under the seat in front of me I was almost able to lie straight. They showed the same movie both directions which was a bunch of advertisements for places in the Cayman Islands. I didn't really watch it and it was totally unnecessary on the way back. There were no music channels or anything but who needs them that bad on a four hour flight. I was very happy to find out that there would be full meal service on board which is not something I have seen on such a short flight in a very long time. Our morning flight out included one breakfast option (eggs croissant sausage and other sides) and one lunch option which I chose (turkey wrap fruit salad roll cheese and crackers and cake). I was surprised by the quality of the food. On the way back the choices were beef or chicken. I went for the chicken which had broccoli rice a roll and a strange coconut cookie. Everything was pretty good except the cookie. Some people got a rum cake for their dessert... I wasn't one of them. The flight attendants were friendly enough and they were usually at work. Unlike on domestic flights where they have nothing to do and hide in galley for 6 hours. The airport terminal in Grand Cayman is dilapidated but a new terminal is in the works so it won't be long.","","","","","4.0","","","","","","","","0"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","Graham Tilley","","2008-03-28","Miami-Grand Cayman-Miami in Economy. The service on Cayman Airways is comparable to a lot of European airlines and probably better than the domestic product offered on short-haul services in the USA. Despite the old aircraft interiors are faultless and you could not ask for much more from the cabin crew","","","","","4.0","","","","","","","","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Swarts","United States","2013-12-03","I honestly cannot say a bad thing about my experience and my experience was exactly the opposite of many of the reviews I read. I found the Cathay Pacific staff at the airports and on board the aircraft to be friendly and eager to help. I even requested to try to get on an earlier return flight on stand by and my elite status and the staff made this happen. My seats in the Economy cabin of my B777-300ER aircraft were comfortable for my 15-hour outbound flight and my 12-hour return flight. The food was fine but if you want to eat first I suggest ordering one of the many speciality meals. And there were several snacks available in between scheduled meal times but I only knew about this by doing my research. The highlight of the trip was the seat-back on-demand entertainment (I watched a total of nine recent feature movies and several popular cable TV shows I've never seen before). And the USB charging port and the very handy small storage area just below the TV screen were also very nice to have. I wish I had these seats and amenities on every aircraft I fly on all year. Also the new International terminal at LAX is great with lots of seating with powerports at the gate. All in all it was a good experience and based upon my experience I recommend Cathay Pacific highly.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Riguccini","Australia","2013-12-02","Cathay is gradually deteriorating in standards. After many flights and years of experience I find that flights out of Hong Kong and Bangkok are always delayed awaiting Finnair or other partners by periods of over an hour. This adds 2 to 3 extra hours to a flight a panic transfer at Hong Kong to Australia. The apologies are insincere and automated. The crew are always too busy accommodating infants and business class to respond to requests. Seats have become less comfortable head sets are cheap and ill fitting flights full and cramped drink selection more restricted. This might make the airline meet its budget but the overall experience for travellers is very taxing. I will search for alternatives.","","","Economy","","3.0","1.0","2.0","2.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Burke","Australia","2013-11-28","Flew KUL to HKG A330 in Nov 2013 in business class. This aircraft fitted with the regional interior. Despite this being the old seat design it was reasonably comfortable for a flight of","","","Business Class","","6.0","3.0","1.0","4.0","1.0","","","2.0","0"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","Brian Martin","","2008-03-09","I like Cayman Airways and choose to fly CA when I travel MIA-GCM. However I am disappointed with the Frequent Flyer programme. I found it nigh impossible to check the status of my air miles and even if I had navigated to the site it would not have made any difference as when I tried to recover my password I got the response 'null' - clearly incorrect. I still haven't been able to get a reminder of my password. Help!","","","","","","","","","","","","","0"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","Daniel Wood","","2007-02-27","Flew Miami to Grand Cayman. Plane spotless and fa's some of the best I have ever encountered. Well done and keep it up","","","","","","","","","","","","","0"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","Andrew de Araujo","","2006-06-20","MIA-Grand Cayman return in Business. Check-in at MIA was disorganized. While there were several check-in agents on hand very few were interested in actually checking in passengers. I stood in the business class check-in queue which was a mistake because I was ignored. Finally I joined the Y class queue and was eventually taken care of. General state of check-in was apathy. Standard business class set-up with eight seats up front in the 737-300. Interior was reasonably clean and the small up-front cabin was spacious and comfortable. The flight left on time and arrived in GCM on time which is of primary importance (after safety I suppose). The in flight service was friendly and the ""snack"" was plentiful (cheese and fruit). Our bags came off the belt almost last as Miami had neglected to place priority baggage tags onto our suitcases (not the case leaving GCM so that our bags were first coming off the belt in Miami upon our return a few days later). Overall a reasonably priced business class ticket (very reasonable when compared to their only competitor on this route American Airlines). Service was good overall (better than American).","","","","","","","","","","","","","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Roger Stone","Australia","2013-11-27","BNE-HKG-LHR-HKG-BNE (with side travel to China on Dragonair on the way). Good usual Cathay service in Premium Economy I have found to be remarkably consistent over recent years (I tend to travel on Cathay to somewhere of other about once a month). Premium Economy is excellent if the smallish PE cabin is not full otherwise it can become rather claustrophobic. Cathay Pacific lounges are always first rate in my opinion - great for working or eating. Inflight food also seems to be improving. Only hassles I have is on very long sectors where I seem to have become the target of inconsiderate fellow passengers - getting kicked in the back every 20 minutes all the way from London to Hong Kong overnight is not much fun maybe a function of the seat pitch in PE. One can always pray for an upgrade!","","","Premium Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Sha","Singapore","2013-11-25","NKG-HKG-SFO-HKG-NKG round trip very cheap price compared to Singapore Airlines China Eastern and Air China (obviously much better service compared to those two Chinese airlines). One A321 and A330 between NKG and HKG and one B747 and B777 between HKG and SFO nice food and friendly staff though I was told there was no blanket for me for the last trip from HKG to NKG - luckily it was only a two hour flight. Leg space provided is excellent for B747 flight but less satisfactory for the B777 (especially for a 12 hour flight).","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Kay","United Kingdom","2013-11-25","LHR-HKG-LHR Both flights on time. The business class seat is very comfortable and the features particularly storage are well thought out. Service on both sectors took a while to get going and the pork main course on the first sector was tough and chewy. No problem with the rest of the menu though. Entertainment options are fine but nowhere near as good as the likes of Emirates.","","","Business Class","","9.0","5.0","4.0","3.0","3.0","","","4.0","1"
"cayman-airways","/airline-reviews/cayman-airways","Cayman Airways customer review","Brad Bregani","","2003-07-14","I flew earlier in the day from Vancouver to Miami via Houston with Continental Airlines on my way to the Cayman Islands. The service and overall experience with Cayman Airways as compared to Continental was night and day. Cayman Airways uses 25 year old 737-200's but you'd think they just rolled off of the assembly line. Sparkling clean great colour scheme tons of leg room and seat pitch and great on-board service. I got more food and beverages on the 75 minute flight from Miami to Grand Cayman than I did on the 4.5 hour flight earlier in the day from Vancouver to Houston with Continental. Cayman had an awesome cabin crew and a very friendly pilot that personally thanked and shook hands with every passenger as we de-planed. I have nothing but positive things to say about Cayman Airways!!","","","","","","","","","","","","","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","H Burn","United Kingdom","2013-11-20","Flew Heathrow-Hong Kong-Perth economy class. Had brilliant fights all round will be flying with them again next year.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Scott","United Kingdom","2013-11-20","We travelled recently to Sydney Australia and also did internal flights with their sister company although long haul is never easy we cannot fault Cathay Pacific for there care and help as my husband cannot walk great distances and on all flights they had arranged wheelchair assistance and helped us as much as they could which made our journey much more pleasurable. Drinks were offered on a regular basis food was quite good for plane food and the staff were courteous and efficient. The only thing I would say if they could have a larger plane for the flights between Hong Kong and Sydney this would improve the long haul experience but I would still recommend this airline.","","","Economy","","5.0","4.0","5.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Brown","United Kingdom","2013-11-18","LHR-HKG-BNE-CNS-HKG-LHR. First time with Cathay. It's a shame they don't do a hot towel service. Leg room was not great (I'm 6ft 5) and my knees touched the seat pocket in front. Fortunately on all legs except one I had an empty seat next to me so I was fine. B777-300ER LHR-HKG and A330-300 HKG-BNE. Both modern planes with comfortable seats with adjustable headrests. Service was very good with one touch of the call button an attendant was with me within 30 sec and my requests for drinks/snacks were met with a courteous smile. I enjoyed the cup noodles as a snack. Regular water runs through the cabin. Food was fine and there was plenty of it. Entertainment was varied with several full series of tv shows as well as a wide selection of movies which was welcomed on these long flights. There is also a usb socket for charging your phone etc. If you have an iPod you can plug that in however you'll need the correct plug shame it's not compatible with android etc. Air conditioning was cranked up on all legs so a jumper is definitely needed or you'll freeze!","","","Economy","","7.0","3.0","5.0","5.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Wong","Canada","2013-11-18","I have been on 6 flights in the past two years: two on the YYZ-HKG flight one on the JFK-HKG flight one on the HKG-KIX flight one on the NRT-HKG flight and finally on the HKG-ORD flight. All flights were consistently top- notch and very accommodating. Whenever I called for a steward/stewardess they were speedy and efficient. Food is good although there was less hot foods. Overall I would highly suggest Cathay Pacific to anyone especially for long-haul transpacific flights.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Iweif Jeh","Hong Kong","2013-11-18","I flew from Narita Airport with CX 501 and the staff service was fabulous. The beef was very tender and juicy. So overall it was the best flight and best service of all the other airlines! I strongly recommend this airline.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Lo Sing Hung","Hong Kong","2013-11-18","Hong Kong to Narita B777-300ER. The seat is comfortable and one of the best in the world. Boarding was quick and economy seats were plush and comfy. Cabin crew were excellent as always. People who aren't happy with Economy Class service must have been spoilt by First Class too much.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Borillo","Spain","2013-11-14","NRT-HKG. A330-300. Check-in and boarding very fast and efficient. Full load but crew proactively help pax to sit. Seat a bit narrow but still quite comfortable for a 5 hour flight. Food not good at all. No choice of hot meal just a chicken with rice and a strange gravy I hardly touched. Crew very friendly and IFE didn't use. Flight back HKG-NRT a few days later a a pretty new 777-300 with the shell seats I found quite spacious and comfortable there was no one sitting next to me so that helped. The male cabin crew attending my zone was friendly and engaging. This time you could opt for pork or pasta. I chose pasta and must say delicious together with a turkey salad which was very tasty. This time I used the IFE and music selection was good but movies had a too small selection in any other language than English. Overall a very good experience and wouldn't hesitate to use them again.","","","Economy","","7.0","4.0","5.0","3.0","2.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Catherine Watmough","Australia","2013-11-05","My husband and I recently flew from Melbourne to Rome and returned London to Melbourne arriving yesterday. We were in Economy and the experience was the worst I have had on an International Flight. Two flights were delayed by 3 hours the first resulted in landing in Milan instead of Rome and then on Alitalia to Rome arriving several hours late. The seats were horribly uncomfortable my bottom was numb after a few hours - supposedly their fantastic new shell seats! The fourth flight was on a very old plane no new seats however the backs did not recline at all. Service was appalling cold unfriendly and unhelpful flight attendants. The toilet floors were sticky and wet after a short time and not cleaned All flights had 5-7 hours between meals with no offer of drinks at all. Our one request for a drink of wine outside of meal times was met with a grudging response and a 15 minute wait. The food was average the inflight entertainment basic. The only positive was that the check in staff in Melbourne Milan London and Hong Kong were friendly and welcoming. Never again.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Reno","United States","2013-11-04","Have flown 6 USA to Hong Kong round trips over the past 18 months. First time on Cathay Pacific. The economy premium is a great product. I was lured to it by the seat and by the reputation for great service. They only deliver on the seat. The seat is much nicer than the premium economy seat in any USA-based carrier. By a lot. More legroom more recline slightly bigger screen. But the service is marginal. The attendants are SUPER friendly. But they are never around. They huddle in the far back galley and you need to dodge your way to the back of the plane if you want anything. They make 3 runs through the cabin on a 15 hour flight. I have since read that this is by design. That CP believes that they are offering ""privacy"" by not coming through the cabin. They seem to want you to ring the call button and that they will handle your requests with friendly urgency. This approach might be appropriate for domestic Chinese flights. But it just doesn't work with flights to/from America where we have been conditioned by surly flight attendants to keep our hands off the button except in cases of extreme emergency. I found myself wondering if I preferred the grouchy but available service of USA- based carriers or instead preferred the friendly but absent service of Cathay Pacific attendants. In the end the seat wins. My observation is that CP really wants to be a great airline and I think they are sincere in trying. They just need to better understand the markets they serve. Food was ok not great. Entertainment options were ok not great. Beverage selection was very poor. Limited choices. Inadequate supply.","","","Premium Economy","","5.0","5.0","1.0","1.0","2.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","K Taylor","Australia","2013-11-04","Flew economy Melbourne to Hong Kong trip to HK was ok but the return was not. Delayed for a couple of hours needed another plane. Service on board was good staff seem remote no smiles. I was surprised to see they seem to be using the older A330 's fleet - might need an upgrade. In all I was disappointed.","","","Economy","","5.0","3.0","4.0","4.0","4.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sara O'Toole","Australia","2013-11-04","Recent trip from LHR to HK in PE. Footrest jammed in the up position all the way. Unable to get out of seat without a lot of difficulty. Couldn't even put it down for landing so no chance of brace position if necessary. An all round awful experience. Never again.","","","Premium Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","D Weiss","United States","2013-11-01","Have flown 4 round trips all between LAX-HKG-BKK BKK-HKG-LAX. Both old and new business class seats are great but regarding to long haul flights between LAX-HKG the newer one is far better than the old one but not being as spoiled person the old one is still excellent. Even on 15hr 30 min flights it never bored due to excellent food sleeping on flat bed and entertainment. These are in 773ER. The regional flights between HKG-BKK all 773 772 and AB333 seats are not as big as 773ER but still really comfortable for short haul flights. All service are excellent!","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Amanda Brown","Australia","2013-10-29","I am usually a fan of Cathay but they dropped the ball this time. MEL-HKG Scheduled 00.40 am take off came and passed before they let us known there was a problem. Kept telling us they would update us in 15 mins this went on for 2 hours before we received an SMS saying the plane was delayed to 3pm. This saw passengers approach staff at the desk who had no idea what was going on or about the new take off time. Finally they told us the plane needed a part which would be flown in from Brisbane so we would have to go home as there only a few hotel rooms available. After several hours we were given a cab voucher and finally had to leave through immigration and customs all off whom looked really peeved. Left the airport at about 4am to find no taxi's. Melbourne Airport staff made frantic calls to taxi companies. 45 mins later we were on the way home. Up at 11 am to get ready to head back to airport to find an SMS saying the flight was delayed to 10.30 pm that night. Finally boarded to find another problem with plane which thankfully they fixed and off we went. Service on board was fine PE seats ok with added leg room. Far to tired to care and tried to sleep most of the way. Cathay staff at Melbourne lost the plot when confronted with a problem. Get your act together.","","","Premium Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Wang","Australia","2013-10-29","CX565 from Osaka to Hong Kong 20th Sep 13. This flight stop over is in Taipei. Staff on this flight not very courteous and not very helpful. When we reached Taipei the crew just hid they acted as if they had nothing to do with the passenger cleaners hopped on anto d clean up. A female crew came over to ask whether my child wanted a children's meal. I said there was no need to prepare a children's meal. I also have a baby I asked if my baby could have the children's meal. After a while a staff member came over to tell me that because the baby travels for free they are not supposed to have a meal. I just didn't realise the service from Business to Economy could can be so different.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Jeremy Joson","Philippines","2015-07-16","This is a no frills airline as you know. But you get what you paid for. The seats were not comfortable, during the 3 hours that we were in the air that's the time I slept, Secondly the FA's were very chatty (they were chatting loudly) and the plane was not clean. However, I still recommend because it was very cheap.","A320-200","FamilyLeisure","Economy","Ninoy Aquino International to Tokyo (Narita)","3.0","3.0","2.0","","","1.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Jamie","Philippines","2013-10-28","LAX to MNL with my handicapped sister May 2013 took business class to make sure that my sister was comfortable since she could not move the left side of her body and was in a wheelchair. Although I was told before I booked my flight that I will have to be responsible for transferring my sister to and from the wheelchair to her seat I was hoping that there would be kind people willing to help me out in case I needed it. Anyway I was pleasantly surprised that the airplane we took had some apparatus that would aid the handicapped to transfer to their seats (one was a long board that she could sit on and would slide her to the seat while the other was a lift sling that needed 3 people to carry her to her seat). The flight attendants were trained to do the manoeuvres although it did seem that not all of them were so familiar with how to use it but they were very eager to help us out. Although a mechanical error occurred during our flight from HKG to MNL and caused us to go back to MNL 20 mins into the flight to change airplanes (meaning repeating the whole process of transferring her from her seat to an inflight wheelchair to a regular wheelchair and then back to an inflight wheelchair and onto her airplane seat again). I was just very thankful that the staff of Cathay Pacific were very accommodating to us and would recommend this to those who have to travel with someone who is handicapped.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Willis","Canada","2013-10-28","HKG-YYZ a few months ago. First of all got thoroughly duped on their website with their infamously tricky pricing process. When they say 'total price' they still have not added their 15-20% additional carrier fees which they disguise as taxes. After arriving at the airport I am informed the flight is delayed 30 minutes. Once arriving at the gate I am then informed they have changed the gate and that the flight is now 45 minutes delayed. When I arrive at the new gate they have extended the delay by 15 minutes and then a few minutes later they covertly increase it by 15 minutes. So we're an hour and 15 minutes late out of the gate and the captain comes on and blames the typhoon (which was only a T1 and no other flights were delayed that I could see). The aircraft is tired and the cabin crew look about the same. After 15 hours of a very uncharming and shameless money grabbing experience (advertisements everywhere - before every video you watch about 3 of them and about 5 reminders of the duty free items being offered) we arrive at YYZ with the pilots not having made up any time at all likely to save fuel. The airline is obviously in financial distress (see the latest report) and it's been consistently poorly managed for the last few years. Another legacy carrier to add to the 3-4 star category methinks.","","","Economy","","3.0","4.0","2.0","3.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","E Edmond","Australia","2013-10-25","MEL-HKG-AMS on 340-300. Truly terrible. Long Haul from HKG-AMS was 13 hours and was given 1 meal then 10 hours later we got breakfast which consisted of a sloppy omelette. Sure everyone complains about economy class food but 10 hours without even a cracker and cheese? I counted 7 hours without even being offered even a glass of water. If I needed a drink I had to take my water bottle to the rear and ask for it to be filled. The seats - they don't recline at the back but the bottom of the seat the part you sit on slides forward so your knees are pushed into the seat pocket in front offering no support whatsoever for your lower back. The seat pocket the elastic edge had lost it spring so did not hold magazines etc but just flopped onto your knees. And what is with the pouch that is on the strap of the seat beat so uncomfortable and bulky. Seat is very hard too and for a 13 hour flight very bad for circulation. The service was the worst of it I just don't understand where the staff were during all that time they were absent in the cabin. I'll never fly them again except I the return ticket for this trip I've already purchased.","","","Economy","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Lars Bosteen","Philippines","2015-06-27","I have used this airline numerous times over the past couple of years and there is one thing you can almost always be sure of, your flight will be late (and I'm not counting delays caused by Manila air traffic control). Be prepared for cancelled flights (often at the last minute). My last flight (Manila to Cebu) was 90 minutes late due to 'a problem with the aircraft'. Tardiness apart, everything else was pretty much as one would expect from a no-frills airline. The staff were okay, check-in passable, the cabin was a little dirty with breadcrumbs on my seat.","","Solo Leisure","Economy","Manila to Cebu","4.0","3.0","3.0","","","2.0","","2.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","R Douglass","Australia","2015-06-04","SYD-MNL. Check in process looked like it was going to take a long time (huge line) but actually was very well run and took less than 20 minutes. Departed on time/arrived on time. I am 6ft3 and a very large build yet found the seat width and legroom (in the last 4 rows) very good and actually better than a lot of full service carriers. We did not pre-order any meals as they looked less than appealing but snacks were available and very reasonable prices. Great cabin crew always around if needed. Toilets kept clean and despite a full flight were never overcrowded. Very happy with this flight.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","John Cockell","Philippines","2015-05-11","Flew MLA-BKK return then domestic flight MLA-CYN return. No late running on these journeys though I know it can happen. The usual pleasant helpful staff except in Bangkok. They operate from Terminal 3 in Manila which is also decent.","","","Economy","","7.0","3.0","5.0","0.0","0.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Damon Goodman-Anders","United Kingdom","2013-10-23","LHR-HKG-LHR in Premium Economy class. No pre boarding for PE class passengers once onboard offered pre take-off drinks which included champagne on both flights. Excellent meals both flights offered Dinner and Breakfast and snacks were available during the flights. The seat is fairly comfortable and I'm 6ft 1in and found the legroom more than ample in fact on both flights I managed over 8 hours sleep. Lots of choices with entertainment movies TV during the flight. I would recommend Cathay Premium Economy Good value excellent Service I think people who write negative reviews about this class are expecting business class but need to remember this is not!","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Damon Goodman-Anders","United Kingdom","2013-10-23","HKG-Bali-HKG in Economy class on 777 (old shell seats). Flight time from HK to Bali changed twice prior to departure from 10.30am to 22.40hrs the evening before. Flight out only about 100 people on board so had plenty of room to spread out return flight full. Crew very attentive on both legs meal good and entertainment excellent Only complaint is the 'Shell Seats' I know Cathay are phasing these out and I can understand why these are not comfortable in the slightest and this flight was only 4.5hrs so I would dread to think what it would be like on a Long haul flight. Legroom for Economy was actually quite good at 6ft 1in I had no problems evening when I reclined the seat (which slides forward to the seat in front).","","","Economy","","5.0","3.0","5.0","5.0","5.0","","","3.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","T Mar","Canada","2015-05-02","Our family of 18 adults and children were supposed to return to Manila on the last afternoon flight from Coron in early April. As expected the flight got delayed a few times until it was announced that it was cancelled. Someone told us that usually if late afternoon flights are delayed chances are they get cancelled as Coron's airport does not have runway lights at night. We got shuttled to a hotel in the town proper and we were given 4 rooms which we refused as there were at least 5 families. We negotiated to be transferred to another (better) hotel which fortunately had the required 5 rooms. While this was a harrowing experience for us we were fortunate that their staff listened and attended to our needs. Cancelled flights are a big inconvenience esp when you are travelling with small children. We probably will never fly Cebu Pacific anymore.","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","3.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Thomas","Hong Kong","2015-04-16","5J404 Apr 2nd and 5J405 Apr 9th. CEB seems to attempt promoting people to spend more time at the airport. For our recent family trip MNL to LAO they first informed by email and even followed up by call that the flight departure time was 1.5hrs earlier than scheduled. Just to let us then wait for almost 2hrs at a very crowded gate for the departure with a short note that the airplane had not yet arrived. We certainly would have found a better use in MNL for those 2hrs instead of waiting at the airport. It seems CEB starts their implementation of new schedules with informing their customers but only some time later also telling to the pilots and airport about it - interesting approach. Funny enough once we arrived in LAO the crew even announced proudly we arrived as scheduled! On the return flight they seemed to attempt to make up for it by departing 10min ahead of schedule from LAO. Leaves me wondering why they have a schedule at all?","","","Economy","","","3.0","2.0","1.0","1.0","","","2.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Pegg Robert","Hong Kong","2015-04-14","Flew from Hong Kong to Cebu in March 2015. My wife did the booking so I was spared the aggravation of dealing with CP booking procedures and the constantly changing/escalating prices throughout the process. The usual complete chaos at Cebu Pacific check-in HK with insufficient check in staff and no organisation with a planeload of customers queuing for one Cebu flight desk up to the last minute whilst later CP flights were being also being checked-in. CP routinely boards from the satellite terminal which is a bus ride away from the main airport terminal. Stressful start to the journey. Once on the flight you realise why headline prices are so cheap with the bare minimum of legroom no food or even water unless you pay. Overall cheap but uncomfortable and stressful.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kevin Towle","China","2013-10-23","My wife and I flew PVG-HKG-KUL and back between the 28/9 and 6/10 on a variety of aeroplanes B744 A773 2 x A333 respectively. We found the website excellent to use (although had problems with payment) and it was great to be able to reserve seats at the time of booking. Check-in was perfectly adequate too. Sadly Cathay's planes are looking a bit ropey: the ones we had must have had an average age of about 17 years so the in-flight entertainment was poor (about six looping channels) and the whole cabin seemed tired. The cabin crew were very professional but some of the food was iffy. We found it poor that Cathay did not use a jetway to board passengers on the HKG - PVG flight. 300 people on shuttle buses is ridiculous. Overall they were alright better than the other Chinese airlines but nowhere near Malaysian Singapore or Korean airlines.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","F Maccarthy","United Kingdom","2013-10-22","Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Turino Fuad","United States","2013-10-20","Recently flown from SFO to HKG and returning flight from HKG to SFO on CX 873 and 872 respectively. I have flown this route many times on their business class. The recent experience confirmed the complaints that I have heard from my peers. CX has definitely moved to cost cutting affecting their most profitability section - the business class customers. During the inflight drink service the flight crews normally present the drink and a small plate of warm almonds On both trips they only offered the drinks and I would have to request for those warm almonds. Selection of food has reduced from 3 to 2. Amenities like salt and pepper that came in the beautiful shakers are removed completely. Upon asking you are presented with salt and pepper in small plastic container.","","","Business Class","","6.0","5.0","4.0","2.0","5.0","","","2.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","E Carew","Australia","2015-03-30","Having recently travelled on uncaring Sri Lankan Airlines it was a pleasure to be back on Cebu Pacific (SIN-MNL.) While seat pitch is restricted somehow the A320 felt more roomy than on UL. The 5J flight crew (all female as is often the case) were very pleasant and had manners unlike some on UL. The annoying Cebu Pacific game is repetitive and the prize of a small pouch hardly anything to rave about. In contrast there is quite a good selection of reasonably priced snacks while the pre-ordering of hot meals has become quite popular. Cebu Pacific flights are popular and in my case ran almost on time which was a bonus.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","S Fletcher","United Kingdom","2015-03-18","I undertook 6 flights on Cebu Pacific in February 2015. On 5 out of the 6 flights were delayed and the common excuse was traffic issues at Manila. This while other airlines plying the same route were leaving on time without any delays. Cebu Pacific announce proudly on their website when you book that they have a 69.1% punctuality rate for February! Onboard seating is comfortable and service is good though I do wish they would stop playing those silly games which can be annoying if trying to sleep on a night flight. There doesn't seem to be a consistent set of rules regarding use of ipads during flight. Some of the flights it was announced that it was ok to use ipads/ tablets if in flight mode throughout the flight from pushback to landing. On other flights they weren't allowed to be used till at cruising altitude. Since Cebu Pacific took over Tiger Air for domestic flights in the Philippines there now is really only Cebu Pacific of Philippine Airlines and as a result a number of routes have been cut completely and fares increased significantly. Cebu Pacific announced no more fuel surcharges however the price of flights increased so customers pay the same or more. When booking online beware of the add on's such as insurance / seat selection etc which are automatically added and must be removed by passenger if not wanted. Overall Cebu Pacific have good modern aircraft and provide a decent service just allow extra time (3 hours) for delays which almost always occur.","","","Economy","","5.0","5.0","5.0","4.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Yolanda Makotsvana","Singapore","2013-10-20","Dismal service on almost all 4 flights during a 2 week period. Singapore - Hong Kong business class with a 16 month old infant - the baby food meal was served after the adults were served so despite my requests my child got his food after 30min of smelling and observing everyone else eating - the meal was suitable for 3 month olds so of course he was tired and no longer interested. Hong Kong - Johannesburg: Cathay lounge personnel were very unhelpful I requested assistance from the lounge to boarding gate and was told I could get assistance an hour before boarding but not after that as they would be ""too busy"" so what do I pay a business class ticket for? The inflight meal for my son was served cold! By the time it was warmed up my son was asleep! Johannesburg - Hong Kong despite my carrying a child no one was there or offered to put my hand luggage away for me the meal for my child was once again cold I asked for an extra pillow it never came and staff just seemed to be 'short staffed' or too busy to care. Flight was delayed an hour resulting in my missing my connecting flight to Singapore. Hong Kong - Singapore: 3 hours and a very unhappy toddler later we boarded for Singapore. I had to put my bags away myself and had baby food not fit for my child. The inflight manager did try and offered a kids meal pasta dish and made regular attempts to make sure we were all right. I have flown many times before with all 3 of my children with Singapore Airlines and received far better service in business class. I pay a business class fare expecting a business class service. This was nowhere near the case with Cathay. Extremely disappointing - I cannot in good conscience recommend this airline on these legs to anyone and am very disappointed as I had previously held Cathay Pacific is such high esteem.","","","Business Class","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Peter Nauli","Indonesia","2013-10-16","Me my wife and our 8 month old baby girl recently flew from Jakarta to Hong Kong. It was an Airbus 330 from Jakarta and Boeing 777 coming back from HK both flights were an excellent experience for all of us. From the starting point at Jakarta airport we found the level of service of Cathay staff are very helpful Cleanliness of the plane and toilet and positive attitude of the staff are the reasons I believe I will travel with this airline again in future and will definitely recommend it.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Toni Griffiths","Australia","2013-10-13","I flew SYD - Hong Kong - Paris return and each time found the flight to be excellent. Airbus A330-777 - clean modern planes friendly efficient service flights on time nice food. Let's remember this is a plane not a 5 star restaurant. Given that there are 300 people in a fairly restricted space what else can you expect. Yes we did have the old 'shell' style seats for one of the legs which weren't that comfy but overall I would highly recommend Cathay to anyone. Friends flew Air China and met us at our destination now there's an airline you need to avoid like the plague we arrived fresh and happy they were 6 hours delayed awful food and no entertainment.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","R Mercado","Canada","2015-02-11","Manila-Butuan/Manila-Cebu round trip: The price was really cheap but it fired me back with 3 hour delayed flight and overpriced meal (cup of water - 50 Pesos) seriously? From the airport the first checked in bag cost me 540Pesos (around $12) for only 15kilos which was really pricey for local travelers. The flight was not that smooth but the flight attendants were really polite. This flight is not recommended for travelers with international connecting flights on the same day. This is a really time consumable flight in exchange of lower price.","","","Economy","","3.0","4.0","5.0","1.0","4.0","","","4.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","P Seet","Singapore","2015-02-11","I travelled with Cebu Pacific on 1 Feb 2015 from MNL-USU and on 3 Feb 2015 from USU-MNL in the afternoon and from MNL-SIN in the evening. I was worried after reading all the negative reviews about CP as it was my first time travelling with them and deliberately gave myself a long layover (about 5hrs) btw my return flight from USU and then to SIN on the same day. I pleasantly surprised when I travelled with them. I did a web check-in and got to the check-in counter 2hrs before flight time. Ground crew was friendly and polite. Flight left on time for MNL-USU and there was only a 15 min delay from MNL-SIN. Seats are typically what you find on a budget air. Didn't eat so can't comment on the food. Good thing CP is at Terminal 3 as I could eat do a massage and shop a bit during my layover. Would fly with them again.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Johannes Th B Borst","United Arab Emirates","2015-01-26","Dubai - Manila - CDO on 16 December. Flight was very basic food was poor minimal and overpriced. No inflight entertainment staff were correct but seemed more interested in chatting to each other. My seat was near the emergency exit so enough foot space but due the freezing air leaking through the door far from pleasant. Transit in Manila was ok although in Dubai we were advised by Cebu Pacific to collect and transport our luggage ourselves. Totally unnecessarily and did pressure our short transit time of 90 minutes. On departure at CDO a very friendly counter staff member gave us a some VIP treatment prepared all OWF papers of my wife managed to transit our luggage by Cebu Pacific itself because the very short transit time in Manila (from T3 TigerAir to T4 Cebu Pacific in 90minutes!) and gave us both seats in the front-row. The flight from Manila to Dubai was very bumpy and unpleasant so Cebu Pacific has it's pro's and cons.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Young","Australia","2013-10-13","My first time flying from Melbourne-Hong Kong on 22 Sep 13 / Hong Kong - Melbourne 4 Oct 13: Paid for the flight 7 months ahead of travel and was told I cannot select my seat until 48 Hrs before flight because it was a special fare. 48 Hrs prior to flying I checked in online hoping to select my seat. Turns out there was no option in seat selection because majority was already allocated and no one can change it - including Cathay Pacific staff. Purchasing special fares from all other airlines 7 months ahead would have given me the option to select my seat ahead of time and not leave me fretting about seats on my return flight. I can understand if this special fare was a last minute sale for seats that did not sell and very close to expiry - but 7 months ahead? My family ended up not being seated together for the return trip back to Melbourne because I was unable to check-in online. My travel agent did not know this rule existed with Cathay Pacific's special fares and was unable to help at all regardless of all the additional requests in our booking to seat us together and the choice of aisle or window seats. If I was told about this before payment I would have chosen another airline to fly.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Pavis","New Zealand","2013-10-10","AKL-HKG and return. A340 both ways. Have not flown this route or airline for many years but had very good memories of past flights sadly this appeared to be a different airline altogether. Boarding was rather disorganised seemed to be totally at random. Crew seemed very eager to serve lunch after 1.30pm takeoff rapidly cleared trays ordered window shutters closed then disappeared for rest of flight. Only way to get a drink was to go to end of the aircraft and ask for one. No mid flight water or service was offered. Inflight movie selection was very dated and certainly not current. Old style corded remote. Could put up with all of the above but could not tolerate the seats the worst seat I have ever used in my entire life tolerable for 1-2 hours then agony fortunately seat back did not recline into your face but strange cushion arrangement which allows the seat cushion to move forward leaving no lower back support and a terrible slouching position. Totally useless had to ram pillows and blankets behind my back for some meagre support. If I had known how bad this would be I would certainly not have flown this airline. Fortunately I had an aisle seat and could easily get up and walk a little. Meals were usual economy fare just barely edible but nothing to rave about. Return flight from HKG started with a circus HK locals with seats all over the economy section boarded early and just grabbed seats in pairs regardless of seat numbers on their tickets. I had booked an aisle seat in row 32 6 months ago and boarded almost last on the plane my seat was long taken by someone whose seat was way back this rippled all the way through the front of economy and ended with 6 pax stranded at the front of economy with their seats taken cabin crew refused to move anyone and told us to just get seats that were left. Ended up in a window seat which I had tried so hard to avoid. Cabin crew couldn't seem to care less. Not a great experience all round and then 11 hours with that seat again never again.","","","Economy","","3.0","1.0","2.0","3.0","2.0","","","4.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","B Cleary","United States","2013-10-07","20 Sep 13 ORD-HKG 777-300 ER. This is usually my route of choice to Hong Kong. CX uses the SAS lounge at O'Hare. Can get a bit cramped but the offerings are fine. Premium Economy was fine as always. Cheerful FA food ample and tasty. Good selection of AVOD. On time departure with an early arrival in Hong Kong.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","B James","Philippines","2015-01-19","Our flight was scheduled to leave from Manila to Caticlan (Boracay) on January 8 2015 at 2.35pm. First no announcements were made until past departure time. Once the announcements finally came they merely mentioned as a side note that our flight was canceled and that we should proceed to the counter for rebooking. After waiting in line for another half hour they booked us on a 5:30 PM flight which however will only leave at 8pm because (as usual) other delays. This flight was now going to Kalibo which is another 2 hour bus travel away from Caticlan. That flight was delayed AGAIN and departed only at 9.30pm. We landed in Kalibo at 10.30pm and arrived at our hotel at around 1am. All other airlines left on time so it definitely wasn't an issue with the Airport.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","T Allan","Australia","2014-12-31","Return flights booked from Manila to Caticlan. The flight out was meant to be at midday but was delayed several times with no announcements before we eventually were taken out on the bus to the plane 3.5 hours late. We were taken back to the terminal again and told the flight was cancelled. We were then put on a later flight to Kalibo even though we had paid to fly to Caticlan - this was to leave at 5pm. This flight was then delayed 30 then 60 then 90 minutes finally leaving at 8.45pm. This got us to Kalibo at around 10pm and we then had to get a coach for 2 hours to get us to where we should have been at 1pm. We finally got to our destination at 1:30am - about 12 hours after we should have. The night before we flew back we got an email to say our flight was cancelled and we were to call them to rebook or get a refund. We rang and could not get through to anyone. As a result we had to book a Philippines airline flight at our expense to ensure we got back to Manila for our connecting flight home a total disaster. Trying to get a refund from them for the cancelled flight took over 30 minutes on the phone and it will then be 10 business days until the refund is even processed. Will never fly them again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","D Coruña","Philippines","2014-12-29","MNL-TPE on Flight 5J312. Snagged a promotional fare which kept the cost of this flight very low even after adding extra for baggage etc. Polite cabin crew prompt and patient with passenger requests. Seat comfort was adequate for the short flight (2 hours) but probably not for a longer route. IFE nonexistent (unless you count the in-house magazine and the infamous onboard games). Food not bad but hideously overpriced better save your money for a meal at the airport. Arrived on time. Will fly with Cebu Pacific again on this route if I can get cheap seats during a sale.","","","Economy","","8.0","4.0","5.0","2.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","N Siotto","United Arab Emirates","2013-10-06","DXB-MNL via Hong Kong and back in Business Class. At Dubai airport the business class in T1 is the one of British Airways which I repute average. All four routes were served by an A330. I have flown business class with the new herringbone seating configuration. Excellent comfort and good privacy maybe not as good for keeping an eye on the window for those seating next to it but those saying you can't I must disagree I was still able to get a nice view. During the night flights I skipped the meals but must say even on a day flight as short as two hours the meal was good standard. Inflight system is very good and the screen is really wide with a nice selection of movies. The cabin crew was simply magnificent. Another very positive remark is the cabin temperature. Most airlines keep the inflight climate freezing cold while in all flights with CX the cabin temperature was simply perfect. In conclusion I booked this flight attracted by a low fare but the value for money is outstanding to say the least. Look forward to travel again hopefully soon with Cathay.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Charles Hamilton","United Kingdom","2013-10-02","I flew business from LHR to HKG and HKG to Melbourne. Boeing 747-400 on LHR to HKG leg was a little long in the tooth but service and food were excellent on both flights. Given the price would definitely recommend and fly with CX again.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A King","Australia","2013-10-01","Flew Heathrow to Melbourne. It was a pretty terrible experience all round. First flight to HKG was a 747-400. The seats were bizarre they did not recline but the seat slid forward a little bit and the support for the bottom of your back is rock hard. Terrible pockets on the seat in front mean if you put anything more than a newspaper in there the seat pocket is touching your knees. Also as with all Cathay flights I've been on there was no personal air conditioning control. Food as always was terrible - 2 meals on a 12 hour flight both of which were not nice at all. Breakfast choice always seems to be an egg based dish or seafood congee. I'd rather just have cereal next time. The dinner is always a choice of an oversalted Asian dish a vegetarian pasta dish or something else unappetising. Having already flown the opposite route we luckily knew to take snacks on board so we didn't starve. With Qantas / Emirates I usually end up feeling almost overfed not with Cathay though where you feel like you're in prison. With 2 or 3 hours before landing when breakfast was about to be served my girlfriend noticed that a child on the seat in front had been sick which had trickled between the seats and gone all over her tracksuit pants which were on the floor in front. We tried to get the cabin crews assistance but they continually ignored us. We ended up just putting them in a bag and then throwing them away. Never again! I'd rather pay an extra $300 to fly Qantas / Emirates than fly with Cathay again.","","","Economy","","4.0","3.0","3.0","2.0","3.0","","","3.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","V Chau","Canada","2014-12-29","I am not impressed by Cebu Pacific and doubt I will fly with them again. Was supposed to fly out from Caticlan (Boracay) to Manila but flight got cancelled and we were put on another flight out of Kalibo which is 2hrs away from Caticlan. I had to arrange for a transfer on my own terms. Then the flight out of Kalibo was over an hour late without notification. The boards did not show any flight status's. I had to ask to find out and I was told 30mins delay or more. I thought because Kalibo airport is small that's why it seemed so unorganized. I finally get to Manila where I have a connecting flight to Hanoi. And it happens again. Gate changes twice flight delayed without any notification. No one at the gate to assist. No communication whatsoever on why we aren't boarding at the time indicated on our boarding passes. My flight ended up being delayed by over an hour again. The staff are polite and helpful but they should be trained to be more proactive in updating passengers. The flight cabin is also tight not much leg room if you are 5'7"" or taller. Planes are also quite loud. All in all my experience has been disappointing.","","","Economy","","3.0","2.0","3.0","0.0","1.0","","","2.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","S Rixom","Germany","2014-10-31","I flew Cebu last July from Manila - Cebu and back. I have nothing but praise for the airline. The return trip could have been a nightmare as I needed to get to Manila for connecting flight to Schiphol. My scheduled flight was delayed for some hours due to impending typhoon and I would have missed the connection. The wonderful staff at the desk pulled out all the stops and got me on the earlier flight with minutes to spare. I got on board just as doors were closing and made my connection in Manila. I cannot imagine this happening anywhere else.","","","Economy","","10.0","5.0","5.0","0.0","4.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Habeck Terry","Guam","2014-10-22","Posted fares are deceptive and your actual fare may double. We flew Clark to Singapore connecting to Jakarta. There is a fee to connect fuel surcharge security charge web admin fee luggage $50 aviation levy and seat selection fee for each leg. My original trip was 14000 peso but I ended up paying 30500. You can take PAL or Garuda for the same price. There needs to be transparency in pricing and their advertising is deceptive. Aircraft was half full but you are not allowed to move to a seat with more space. I had middle seal in the last row with passengers on both sides. In spite of empty seats forward I was not allowed to move. Hand carry baggage was on the floor blocking egress as the overheads were jammed full. I kept briefcase at my feet.","","","Economy","","2.0","1.0","2.0","0.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","V Johnson","Australia","2013-09-30","I travelled from Mumbai to Hong Kong then Hong Kong to Sydney. The ticketing/seating on the leg from Hong Kong to Sydney was horrendous! So many people were affected by the poor organisation of the airline. There was a huge bank of people at the desk trying to get seats changed because they could not sit with people they had booked with. Then on the plane itself people were swapping all over the place. I'm only complaining about seating which when you are unable to sit with your friend or relative on a long trip who cares about the rest?","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Edward Poole","Australia","2013-09-29","Flew Premium Economy from HK to London in my opinion it is not worth the extra and does not live up to the promise of better food choices and wines etc. One choice of wine not a choice of several meals but just two. For toilets you have to go back to economy and wait in a queue. Seats were good but not several hundred dollars worth of good. Staff on this flight were good. We got caught up in the Tropical Cyclone Usagi debacle little information and a useless website. For an airline that says that customer service is a priority it has let itself down badly.","","","Premium Economy","","6.0","4.0","4.0","3.0","4.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Louis Lin","Australia","2013-09-29","Flew from Sydney to Hong Kong - very disappointed. The seat is comfortable but the service was quite poor. Some cabin crews were rude with no smile. The catering was disappointing and the portion was quite small. Won't fly this airline again.","","","Business Class","","2.0","4.0","1.0","2.0","3.0","","","1.0","0"
"central-mountain-air","/airline-reviews/central-mountain-air","Central Mountain Air customer review","K Rushton","Canada","2013-08-28","YQQ to YVR (Comox to Vancouver) For such a small airline and airplane we were pleasantly surprised. It was no more expensive for our family of four to take the CMA flight than it would be to take the ferry to Vancouver and back and for a couple of nights in hotels to make our connecting flights south. Being a smaller plane it was open seating. We were in the emergency seats going both ways and both times the pilots made sure to make eye contact with us when explaining the procedures and asked if we had questions. CMA is very good about the schedule. Both flights left on time and arrived on time. It's a nice short flight. Being a smaller plane it was a bit bumpy both ways but as someone who has become airsick on bigger jets I had no problem at all. The only negative comment I have is that being a prop plane it was very loud and the announcements they made (arrival time etc.) were impossible to hear. The recording needs to be louder.","","","Economy","","8.0","","","","","","","4.0","1"
"central-mountain-air","/airline-reviews/central-mountain-air","Central Mountain Air customer review","A Merchant","United Kingdom","2011-08-07","Only four people on my flight so we sat where we liked. Checking in was therefore a formality. As it was a small propeller plane it felt like getting on a private jet (albeit quite worn inside and shared with others). No cabin crew on board (no need for a 45 min journey to Edmonton). It's cheaper than its bigger rivals offering a more personal service as you would expect for a local airline and certainly a better option than taking the coach. Professional and efficient so would use again.","","","Economy","","9.0","","","","","","","4.0","1"
"central-mountain-air","/airline-reviews/central-mountain-air","Central Mountain Air customer review","D Corville","United Kingdom","2010-10-20","Flown with this airline mainly on Vancouver to Comox very impressed that they waited for us a group of five that had been delayed inbound from LGW just a shame that airfares to Vancouver Island very high even with 2 airlines competing on the same route. Will happily use again.","","","Economy","","8.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","B Vincent","Australia","2014-10-12","I recently flew Cebu Pacific BKK-MNL red-eye flight which was fine (I paid for an exit seat). A few days later I flew MNL-PPS - being the day after the Manila floods the terminal was in complete chaos and the flight was 2 hours late but not bad in the circumstances and again the flight itself was fine. Cebu Pacific fares can look like a good deal but beware of their change fees. Due to the floods I needed to rearrange my travels and change my return flight from PPS. It would have cost me 1977PHP to change my CEB ticket - I chose instead to pay 1837PHP to buy a whole new ticket on Philippine Airlines. With PAL I was able to pay with my Australian Mastercard and avoid CEB's ""web admin fee"".","","","Economy","","7.0","3.0","4.0","2.0","0.0","","","3.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","James Steward","Australia","2014-10-05","Flew on their new route MNL-SYD. As this is a low cost carrier you get what you pay for. There are no blankets pillows complimentary food and drinks or Inflight Entertainment. However the website was easy to navigate when making bookings the aircraft was clean cabin crew were friendly lavatories spotless throughout the flight and the flight was on time. Inflight entertainment consisted of complimentary wi-fi with movie and magazine choices for viewing. You need your own wi-fi enabled device to use the service. Internet access was also available for USD12.00 for the flight. The wi-fi service was stable and reliable. If all you are seeking is a cheap seat Cebu Pacific is the way to go. The fare cost AUD150.00. A competing carrier was offering a fare of AUD700.00. A nice touch was entering the aircraft into the cabin not via a galley which is standard of most aircraft designs. Entering directly into the cabin creates the impression of more space. The configuration of the Cebu Pacific A330-200 is tight with only 8 lavatories. However the cabin is all one class of service and there were no queuing issues with lavatories. Will fly them again for the cheap ticket cost and friendly service.","","","Economy","","8.0","4.0","5.0","2.0","3.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","P Milenkovic","Australia","2014-10-05","Flew SYD-MNL return for $144 (AUD) return bargain of a deal. Having flown AirAsia many times I knew the standards of a low cost airline it was pretty much the same. The planes were very quiet (new Airbus A330-300) seats were a little bit smaller and not as comfortable (harder) than AirAsia seats also the recline angle was not as generous but for the price and short distance who cares? A little over cautious on the final security check at the gate on our return flight from MNL total unnecessary (probably not their fault though but rather a requirement set by the Australian Government same thing happens in KL for example). This meant a delayed departure of about 40min they should have allocated more time prior to boarding. Would I fly with them again yes if you love the Philippines and don't care about 'proper airline' service then why not I could even see myself pay $600 for a flight beats flying to KL and then onwards. There are a few other operational procedures they should iron out but fairly satisfied.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","P Elliott","New Zealand","2013-09-24","Flew AKL to Heathrow via Hong Kong and return. Flew in 3 different aircraft types. Really excellent staff and food. Very nice seat comfort especially 777ER with a space for everything. Had read negative comments about the coffin class on A340-300 but actually found them quite good. A little disappointed in film selection but most of the flights were at night so didn't matter too much. Very happy to recommend business class with Cathay Pacific and would fly with them again.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Adil Mehta","United States","2013-09-22","The Business class alas is not for families and those who want to sit next to each other and talk. It is designed almost exclusively for people traveling by themselves. I have a 3 year old (and he was 2 years old and I had still purchased a separate seat for him) but a child this young needs someone next to him for all the obvious reasons. Unfortunately the designers did not make any allowance for people like myself. What a pity. The staff were nice and helpful but I will not want to travel in Business class in Cathay again unless I am by myself which is hardly ever the case.","","","Business Class","","5.0","4.0","5.0","5.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Michael A Bogdanovskiy","Israel","2013-09-19","HKG-TSA-KIX and return. Very nice staff but its the only good thing that I can say about this flight. In both flights I flew 777 but different cabin types. First time it was old type Economy seats was ok very poor entertainment on flight but in return it was New Economy Class and its terrible even in 5 hours flights. I don't know what they were thinking when they made seats that do not actually recline!","","","Economy","","4.0","1.0","5.0","3.0","2.0","","","4.0","0"
"central-mountain-air","/airline-reviews/central-mountain-air","Central Mountain Air customer review","Ian Wright","Canada","2010-02-20","Have flown with them on a number of occasions on the Calgary to Lethbridge route. Never had a bad experience flights generally on time and the cabin crew ie pilot and co pilot have always been very professional.","","","Economy","","7.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","A Semmelroth","Japan","2014-09-22","If you are looking for a cheap easy flight look elsewhere. Cebu lists low rates to get you started on purchasing a ticket by listing a super low price. By the time you're finished making the reservation it might be quite a bit more and by the time they finish ""nickle-and-diming"" you for all the ""extras"" you will have paid more for the flight. In my case I got a round trip ticket from Japan to Manila for what I thought would only be about $300 USD. By the time I finished checking in for my return flight I will have spent more than $700 USD in total. For an international flight that provided no food or water without extra payment. Everything about the flight is cheap. There are no movies no pillows no blankets if buy food on the flight they hand you a hot aluminium case of food (street vendor style) without a tray like other airlines do which makes it all to easy for things to drop away under other seats. In my case I only had so many Philippine Pesos left so I could only afford a dish to eat but couldn't get any water or anything at all to drink. Take my advice if you want a well priced flight that has transparent policies provides food and water during long international flights has movies to watch provides comfort in the cabin (with bedding and providing liquids to drink) choose another airline: for example ANA Singapore Air JAL United. I've travelled to over 30 countries. Cebu was one of the more expensive flights I've taken (final price) and the value for money was the absolute worst.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Armi Ipapo","United Arab Emirates","2014-09-06","DXB-MNL MNL-DXB - as what the brand suggests ""Budget Airline"" so don't expect a five star service. Nevertheless the cabin is clean staff are friendly food are good (Chicken Adobo and Beef Caldereta).","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Geoffrey Hudson","Australia","2014-08-26","Flew Bangkok-Manila and return. This was my first flight with this airline and I was very impressed. Flight attendants were efficient and pleasant. I would most definitely use them again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Andrew Riches","United Arab Emirates","2013-09-15","Dubai - Hong Kong - Sydney. I have flown this route with Cathay now 3 times in the last 5 months in the new business class. It takes me an extra six odd hours on this route with the stop over rather than with Qantas direct however that's where the negatives stop. Considering the price which is consistently 2000 dollars less expensive return and what I regard as a better product than QF (seats all have aisle access much more privacy etc) it's a no brainer. Cathay every time as the saving/product far out weighs the extra travel time. The inflight service food and all round package has for me Has been consistently excellent as well. Will continue with them for all my travel!","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Goddard","United Kingdom","2013-09-12","I had not flown CX for some time but was massively disappointed. 3 of the 4 business class flights (UK - Hong Kong - Singapore) were in seats that should have been scrapped years ago (747 especially). It was like travelling in an old coffin. The equipment was ancient I have not seen such poor seats and screens in other airlines for at least ten years. The screen at one time gave a message that Heathrow terminal 5 would be opening in March 2008 and that care should be taken when using Heathrow. This is amazingly poor. The food was more like economy standard than business. The choice of films and other entertainment was limited with very few recent films. The whole experience was not what I expect from a 'quality' airline. The only redeeming factor was that most of the staff were very helpful.","","","Business Class","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Tarafino Pasquale","Luxembourg","2014-08-18","Flight from DUM-MNL on a A320. Nice flight without problems. The crew were really nice and polite.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","A Bradley","Australia","2014-08-11","My family and I had a Manila - Caticlan flight and it couldn't have gone any smoother. We were running late for our check in as there was a car accident on the way and we thought that we would miss our flight. Luckily as we arrived at the counter they were just putting the ""closed"" sign up and they put us through. One of our group member hadn't pre-purchased the baggage allowance so that took a few more minutes to put through. As we were on our way to the gate we heard our names being called and made a quick dash to the gate and again as we arrived the were just closing the gate and they quickly called the bus over to take us to the tarmac! We found them to be very helpful and accommodating. Would definitely travel with them again.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","3.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Nick Roberts","United Kingdom","2013-09-11","MNL-HKG-LHR. While the new reclining economy seats on its 777s are certainly appreciated service levels continue to be eroded. Online check-in did not open until 12 hours before the flight - I suspect because I was departing from MNL - which meant that there were hardly any seats available to select on the HKG-LHR flight. Food was generally bad and of course they ran out of options. Cathay now serves tap water which would be fine were it not that there was a very bleachy aftertaste in the water served on the flight to London. Cathay seems unable to serve cold drinks. Having recently flown long haul with Singapore Airlines I would say that there is a vast difference between these two airlines' economy offerings with Cathay much the worse.","","","Economy","","5.0","4.0","3.0","1.0","3.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Malherbe","Australia","2013-09-11","Business class Sydney-Hong Kong-Milan (points reward ticket). Excellent flights . Seats very comfortable service superb in all aspects. Would definitely recommend.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Scott Williams","Australia","2013-09-11","Id originally booked my SYD-LHR flight with Virgin Atlantic. The day before my flight I was informed that the incoming flight to HKG from LHR had been sent back to LHR due to engine problems. I was then rebooked on Qantas SYD to HKG then Cathay Pacific HKG to LHR. I was upgraded to Business on the SYD-HKG leg then had a 6 hour lay over in HKG. All attempts to get the window seat I had requested met with apologies as the flight was full. I am used to a little more room given the fact that I am spending the extra dollars on the Premium Economy cabin. The configuration was 2-4-2. I was stuck in the middle and as soon as the meal service had ended and the trays collected the whole row in front of my row reclined their seats making it impossible to get out of the seat without disturbing my neighbour. Which meant that for the entire 12 hour flight from HKG to LHR I was only able to get up once during the flight to go to the toilet. It would make more sense to remove an entire row and space the cabin accordingly. I can't imagine how bad the Economy section was. I will never travel Cathay Pacific again.","","","Premium Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","R Frost","Hong Kong","2014-07-31","5J142 MNL-HKG. Often take Cebu pacific for this route and usually on time give or take 10-15 mins. The only complaint is that the departure gates are a mess. We checked in and were told it is gate 109. When we passed immigration noticed an electronic board saying gate 114. I went to 109 which was packed and asked a CP representative who said yes the flight has been changed to gate 114. Went back to 114 where just a handful of people were waiting and indeed we did embark from gate 114 (to a bus which drove us close to gate 110) and then I could see lots of people scurrying from 109 to 114 so they clearly hadn't told all the waiting passengers at 109! There as mass confusion as it seemed almost every flight had its gate changed. Apart from that it is what you expect no food or drink (and no veggie dishes to buy) silly games which pass as ""entertainment"" to make my flight ""more memorable"" but it got back on time and that's what matters!","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Simon Summers","Austria","2014-05-12","DGT-MNL Seat 1A on 5J626. Flight cost €21 including seat reservation and 20Kg hold luggage. No meal service as it is a low cost airline. On time departure and early arrival for this 1h10 min domestic flight. Cabin crew friendly and full of smiles. A320 new and felt safe onboard.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Gray Garibaldi","Philippines","2014-04-22","As has been mentioned by others have flown Cebu Pacific for years. I have an account that pulls up 7 pages of flights that I've recently booked for family and friends and myself. But no more. Flights get changed too often and there is absolutely nil for error on the customer's part. This is part of the low cost ethos. I get it. However having not taken our flights last night owing to their computer not working we are out over 43000pesos. Forfeit is the term they throw around. When I booked all was fine when I flew each flight time was changed at least once. The last flight was 30 min. earlier which meant we missed our international flight. The girl at the counter tried to scurry but she knew it was for not. It is the customer's loss. As it stands they have flown a total of 10 empty seats that I have paid for. Some were my fault but some were due to scheduling conflict created by adjusting flight timetables. There is zero allowance for this. Low cost carriers yes! When they change a flight they still maintain forfeit forfeit forfeit.","","","Economy","","","0.0","0.0","0.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jim Ash","United States","2013-09-10","NRT-HKG SIN-HKG and HKG-SFO September 1st 3rd and 5th respectively. First two flights were in Business Class on an A330 - lots of room great service and food. Studio C entertainment worked well and flights were on time. HKG-SFO flight was in First Class and on a 747-400. There were 4 passengers in the cabin and the service was excellent. 3 Flight Attendants and I felt like I was in a 5-Star hotel and restaurant. Having flown them before on the 777-300ER in First I was aware of their service/food etc. but this flight surpassed previous experiences. It is one of those times when you wished it did not have to end. The bed on the 747 and 777-300ER is the best I have experienced. The seat alone at 36 inches wide is enough space for two people. I hope to fly Cathay Pacific again.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Vejvar","Austria","2013-09-10","I booked a flight from Moscow to Hong Kong - it was horrible. The plane was malfunctioning and instead of getting us off the plane they left us sitting there for 7 hours. They finally let us off the plane and sent us to the transit area - without information or water for 3 hours. Then they let us wait another 12 hours at least in the Business Lounge. After the 12 hours they announced that we would have to wait for another 18 hours to get our flight - that's when we snapped and they re-booked us with Emirates via Dubai. Cathay lost our luggage that arrived three days later.","","","Economy","","1.0","3.0","2.0","3.0","4.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Tim Short","Australia","2013-09-09","Hong Kong - Sydney Premium Economy. After a pretty poor experience Sydney - Hong Kong earlier in the year I was quite pleased with this flight. Received a champagne after boarding the business class main course was very nice. Korean member of crew on my aisle was very customer focused. Seats are decent sized and allowed about 5 hours sleep before a nice hot breakfast. Only downsides were limited choice and refilling of drinks and long way and wait for the bathroom.","","","Premium Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","John Lumby","Philippines","2014-04-19","I booked a flight from CRK to HKG with Tiger air on 1 March and from then on things rapidly went downhill. On 11 March I received an e-mail from Tiger air telling me that my early morning flight was now an evening departure. On 20 March a further e-mail arrived telling me my booking reference was now a new Cebu Pacific one and any inquiries were to be directed to them. I found that I was now unable to check-in online and had to do this at the airport. Come departure time there is no sign of the flight. No announcements had been made so I went to the inquiry desk to see four members of staff staring intently at their I-phones. I was informed that the aircraft was on its way and would be here in 30 minutes. One and a half hours late we finally departed. No announcements from the flight deck for the duration of the journey and no apologies received from the cabin staff. On the return flight I went to Terminal 1 as per my flight itinerary only to be told ""no it's terminal 2"".","","","Economy","","1.0","3.0","3.0","0.0","0.0","","","3.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","D Dela Cruz","United Arab Emirates","2014-03-26","Mar 6 2014 DXB-MNL New A330-200 aircraft was used and its so refreshing once u enter on the plane seat is narrow for economy flight crew were polite and always smiling. Very cheap fare compared to others on time departure from DXB and arrival in MNL. Will definitely fly this airline again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Barry Jones","Thailand","2014-03-17","I have flown Cebu Pacific every 3 months for more than 10 years booking both international and domestic routes through them. Yes there had been occasional issues but nothing like what is happening currently. I had booked a direct Bangkok to Cebu route several months ago for a flight for the end of this month March. On Feb 18th Cebu notified me that this route had been cancelled but they would offer me a BKK-MNL-CEBU route and return at no extra charge. I told them that the BKK-Manila they were offering me departing Bangkok at 12.30 in the morning arriving in MNL at 4.50am and then a multi-hour layover in MNL before the late morning flight to Cebu (total flying and ground time of around 9 hours) was not convenient to me and could I take the mid-morning departure from BKK and connection from there. Answer no. I asked if I could take the early morning routing they were suggesting but take a two day layover in MNL (at my own expense) so I could rest and then continue on the late night flight to Cebu. Answer no. They insist I must take the inconvenient departure time and complete my travel in one day. I have booked Philippine Air for my return because they are virtually the same fare price no add-ons and have a much more convenient schedule for this route. Where Cebu Pacific had been my first airline of choice now they will be my last.","","","Economy","","","3.0","4.0","3.0","1.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Erwin Lee","Canada","2013-09-09","I flew CX 827 from Toronto-Hong Kong originally I was supposed to be on CX 826 but was cancelled due to engine failure. I was rescheduled on the next flight and was given $100 to spend on food at the airport. I have been flying with the airline since 2000 and I enjoy the service friendly flight attendants and the flight although the food could use some improvement. I recommend the airline.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Rich McLafferty","United States","2013-09-08","Just flew HKG-SFO in Premium Economy. It's ok nothing special. I am a vegetarian and ordered a special meal. They serve your special meal at least 30 minutes prior to serving the other passengers so it seems quite strange (you're there eating and nobody else is) then you don't get a drink until they serve the other passengers so I was done with my meal and my tray sat there for about 1.5 hours. Did not get any other amenities they are supposed to give you a small amenity kit but nobody got one on this flight. Not really sure it's worth the extra cost of the ticket. If you're used to business class premium economy will be a big disappointment in my opinion.","","","Premium Economy","","5.0","3.0","3.0","3.0","4.0","","","2.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","John Contreras","Philippines","2014-03-11","MNL-HK on a 5.30 am flight. Check-in is a breeze since we opt for web-check-in (10 min for baggage drop and immigration) Cebu Pacific uses NAIA Terminal 3 so no complains there. Immigration personnel are all young (no more grumpy old immigration staff). Boarding is on time flight crew are very warm and friendly. Landed 10 min ahead of schedule. Will fly them again for International trips especially in the morning schedule but totally opposite with domestic flights. Seats are comfortable if you're lucky enough to ride their new A320.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","N Sutherland","United Kingdom","2014-02-27","MNL-BKK. Last minute change of plans so only booked a few days ahead. Price pretty much the same price as Philippine Airlines. This has been a steady trend with Cebu Pacific - they're not as cheap as they used to be. On the plus side the flight was bang on time not too crowded with efficient cabin crew. Drinks and snacks were available at reasonable prices. But the best part of using Cebu Pacific is operating out of Terminal 3 zero wait to check-in early morning and 10 minutes later I'm relaxing in Departures.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","3.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Lokan","Australia","2014-02-10","We had two flights: Flight 5J384 Cagayan De Oro City to Manila then 5J499 Manila to Kuala Lumpur. We taxied out onto the runway we sat there for 15 minutes as we didn't have clearance to take off. Check in was quite clean I was happy to have my bags checked in all the way to Kuala Lumpur. Flight staff were friendly and food wasn't too bad. Arrived in Manila on time. Departing for Kuala Lumpur proceeded straight through to immigration and then to the gate. I love the convenience of international and domestic being at the same terminal that was the main reason I choose Cebu Pacific for my flight to KL. Food selection was quite bland onboard. Arrival into KL was on time a little early. It is a shame they land at LCCC but you get what you pay for. Overall Cebu Pacific for the price stood outt. I would recommend them based on what I paid.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","A Thompson","New Zealand","2013-09-02","Checked in for my flight at Rome International Airport to Auckland New Zealand via Hong Kong. Queued to board when a Cathay Pacific hostess said there was a delay to go have lunch then return at 1pm. I returned at 1pm. My flight was still not boarding and no staff present. Waited a further 2 hours before any staff were present to answer questions. Told the flight had been delayed until 9am the next morning to go to the Hilton hotel and those with connecting flights will receive information once there. No explanation for the delay. In the morning we were told that connecting flights would be arranged once we landed at Hong Kong. No boarding gate was given security would not let us through as our boarding passes were for the day before Cathay Pacific staff failed to inform them we were coming. Once at the gate we were told of a further delay until 4pm. Told there were no seats on that days flight to Hong Kong. I was informed my connecting flight from Hong Kong to Auckland would be rescheduled and would be available when I landed. This did not happen. Staff at Hong Kong put me on a later flight. I am extremely annoyed at how the situation was handled. I will never fly Cathay Pacific again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","M Krahl","Australia","2013-09-01","Just returned from Germany on PE Cathay Pacific. Flew SYD to HKG seated in 30 D and E. Priority Check In and Boarding in Sydney plenty of Legroom (Bulkhead Seat). Champagne as promised good Meal good Seat Comfort except short Seat Base for good under thigh support. Footrest useless only suitable for very short people used Pillow on lower part of Legrest instead. HKG to FRA seated in 31 D and E. No Priority Boarding found out on return leg that we could have boarded with Business and First (no Announcements). Less Legroom because Bulkhead was closer but still plenty of room. PE Cabin had their own toilet unlike previous Flight where we had to share Economy Toilet. Same Seats Champagne and good Food. On Return Priority Check in and Boarding in Frankfurt same Seats as previously. Food was worse and Service less friendly. On the last leg from HKG to SYD not as attentive as on the way over. All up good Product but could be improved in some Areas.","","","Premium Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","R Adams","Australia","2013-08-27","I just flew for the first time with Cathay Pacific Premium Economy and was very disappointed. Plastic glasses slanted TV screens in first row thin blankets extremely mediocre food even for the ""Hong Kong chef special"" only one wine choice for either white or red and red wine was freezing cold. The service was very inattentive - no refills on wine for example. Poor wine quality. Uncomfortable seats and very weak selection of movies. Also lots of confusion at boarding whether premium economy can board with business or just economy. Compare this to Qantas premium economy: nice food on a white tablecloth with real plates and real glasses. good selection of wines. thick blanket. attentive service-you feel almost like business class. comfortable and attractive seats. How does Cathay get a good reputation?","","","Premium Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Baino","United States","2014-02-10","Recently flew SIN-MNL and just pleased with the overall experience on flying with 5J. Check-in at SIN was easy with the web-check-in desk the plane was spotless crew was very pleasant and best of all getting to land in NAIA Terminal 3. I have flown with 5J since the late 90's with their DC9's and have been lucky to have never experienced the problems many have listed here.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Binas","Saudi Arabia","2014-01-13","DXB-MNL-LGP-MNL-DXB flew outbound leg on 25-DEC-2013. My review would focus more on reliability of this airline. In MNL I had immediate connection to LGP with only about 1.15 hrs to catch the flight including immigration formalities. A slight delay in DXB would mean missing my flight. However thanks to Cebu Pacific for their timely departure from DXB and arriving 15 mins. early in MNL - could have been earlier without the usual traffic congestion in MNL. I was able to catch my flight to LGP with one day to prepare for my sister's wedding. Return flight was the same - on time.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Martin Halshaw","United Kingdom","2014-01-06","December 2013 I flew 5 CPA flights Bangkok - Manila return and 3 internal flights. All were on time leaving FA were polite and attentive so for a budget airline my experience was excellent. I really do not understand why people complain about this airline so much as I have used them in the past and will continue to use them in the future if they keep providing such good value for money.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Tam","Hong Kong","2015-07-26","The flight was smooth, flight attendants were nice, seats are comfortable, food was very nice. There were no delays. ","Boeing 737-800","FamilyLeisure","Economy","Hong Kong to Taipei","9.0","5.0","5.0","4.0","4.0","5.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","J Munro","New Zealand","2013-08-26","Was a trip of 2 halves. Flew out on July 18 and the service from AKL-HKG-LHR was amazing great food attentive staff comfortable seats and excellent inflight entertainment. Flew home on 18 August and what a difference. Food was average and the crew disappeared for most of the flight. In addition the reclining seats were frustrating and annoying.","","","Economy","","7.0","2.0","3.0","3.0","5.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Edwin Yuen","United States","2013-08-22","CX872 Aug 18. I just got back from a trip from Hong Kong to San Francisco in economy Plus. There is no priority boarding like they advertise. You will board with the regular economy class. My TV monitor did not work.","","","Premium Economy","","3.0","2.0","2.0","3.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","D Wilson","Hong Kong","2013-12-29","Hong Kong to Bacolod via Cebu and Bacolod to Manila. Very poor airline. Each flight was unadulterated. Seat pitch is miserable. Check in at Bacolod was a terrible mess and so many extra taxes to pay at the airport. Fares are not budget when all the hidden add ons are included. Will not fly Cebu Pacific again.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Q Wally","Philippines","2013-11-27","They cancelled our flight to Caticlan. Asked us to take another flight to Kalibo 3 hours later. When we demanded a refund they said they would only refund one way and that we had to forfeit our return ticket. After hours of waiting we found out that they had other flights to Caticlan which they told us was cancelled but actually continued. After arguing with the counter staff and managers only were we allowed to take another flight to Caticlan. Same issue from Caticlan to Manila. Flight was cancelled. After continuously complaining at the counter they allowed us to take the earlier 5J Cebu Pacific flight back from Caticlan to Manila. Horrible Service.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Harvey","United Kingdom","2013-11-20","9th Nov Hong Kong- Manila and Manila- Busuanga (cancelled). 15th Nov - Tagbilaran - Manila and Manila - Caticlan (diverted to Kalibo). During the last few weeks we have made 4 trips on Cebu Pacific and each one has been a challenge. 3 flights were delayed and 1 cancelled completely. Of the 3 which were delayed one to Caticlan was so late they ended up diverting to Kalibo as the airport was closed. As soon as anything goes wrong they are useless. I made 2 calls to them and spent over 2.5 hours trying to resolve problems and all you do is go round in circles. When you ask to speak to a manager they tell you there isn't one. If you insist eventually one appears. Their managers aren't any better though so there really is very little point. If they promise to email you don't believe them. They're unlikely to bother. Don't expect to be informed if you're flight is cancelled if you haven't got a local number. All in all if things go smoothly you may be ok. Once they start to go wrong you're in trouble. If you want some degree of certainty you may be better sticking with PAL!","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Makiol","Australia","2015-07-24","I was looking forward to trying CI on my next trip but ended up feeling a bit disappointed with the overall experience. All flights were full which meant no space to spread out. Greeted harshly when boarding, directed to seat. Aircraft was modern and clean. Seats quite close together. My knees were touching the seat in front of me, and I'm not tall. Crew rarely smiled, and didn't appear friendly or approachable. Food of decent quality for economy, drinks limited. Water was warm and served from strange plastic jugs, which makes me think we were drinking tank water. Service was rushed. Entertainment was of very good selection and easy to use. No drink or snack runs until breakfast served.  No amenities however bathrooms kept clean. Crew friendlier on return flight but nothing above average. If the price is significantly cheaper it may be worth flying CI, otherwise I'd spend a bit more and fly with a different airline.","A330-300 / Boeing 737-800","Solo Leisure","Economy","BNE to ICN via TPE","5.0","2.0","3.0","3.0","4.0","3.0","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","C McPhaden","United Kingdom","2015-07-07","Left on time and arrived early on both flights! Inflight entertainment was good, food was your average plane food but nothing was nearly as bad as it was made out to be. My flights were significantly cheaper and I would fly with them again.","","Solo Leisure","Economy","Auckland to Los Angeles via Taiwan","7.0","3.0","3.0","3.0","4.0","3.0","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","V Carslake","Australia","2013-08-21","Flown 7 Cathay flights in 2 weeks. Can't say I love them. The new shell seats are the most uncomfortable seats ever! Food very average especially as I ordered vegetarian meals. Bland and carb filled. Terrible service at the airport in HK. Flew Colombo-Singapore-HKG with a 7 hour stopover before MEL. On their website it says those with a transit time of over 4 hours can access their lounges. Upon arriving at one of them we were abruptly told no this is for business class and first class or members only. Won't fly them again. They were on time though.","","","Economy","","3.0","1.0","2.0","2.0","2.0","","","3.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Patrick","Hong Kong","2013-08-14","Sydney to HKG premium economy. Flight cancelled by SMS due to typhoon. Struggled to contact Sydney office ended up buying new ticket myself. PE class very empty and business class very empty too  even though I asked for upgrades due to extra cost and inconvenience. Seats etc good not much cabin presence as lights turned off. Food ok but really just a slight step up from economy. Think pricing wrong for this class as cabin always empty or filled on upgrades. Contacting CX while in Australia hard as phone line just went dead.","","","Premium Economy","","7.0","5.0","4.0","3.0","5.0","","","3.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Lim","Singapore","2013-10-20","Singapore-Manila (return). Flight to Manila on an A320. Delayed with no notice or apology in Singapore. It's as if nothing happened. Very tight leg room and no magazines on seat pocket which made the no IFE flight seem longer. Also cabin was not clean with pen marks on seat tray table and bits of chips fell while taking bag from overhead compartment. Return flight was on a new A330. Seats were fairly comfortable and clean cabin. Overall uneventful flights and very cheap fares. I don't mind flying with them again for short haul flights (if given a choice between Cebu Pacific and another airline I will choose the latter) but it's a big no for long haul flights.","","","Economy","","5.0","2.0","2.0","2.0","1.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Sebastian","Australia","2013-08-15","Definitely by far the worst airlines I have encountered. Boarded the plane at Manila to go to Caticlan which is supposed to be a 45 min flight. The plane did not leave Manila until 5.5 hours later and still with all passengers on board the plane. Unacceptable excuses provided by the captain and also we were diverted to Kalibo Airport instead. Due to this incident we lost one nights accommodation in Boracay. Pay the extra fees for an airline that you know is reliable.","","","Economy","","","3.0","4.0","3.0","0.0","","","4.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Ace Chris","Philippines","2013-08-04","TAC-MNL (5J-654). Delayed almost 20 minutes due to bad weather cond. Good seats friendly flight attendants food and drinks served for a fee.","","","Economy","","6.0","4.0","4.0","0.0","0.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Paula Benjestorf Benjestorf","United States","2015-06-14","The seats are definitely not geared for Western heights and weights. My husband was tortured with no legroom for 13 hours. It was just not comfortable. Might be ok under 5 hour flights but for long distance travel its brutal. The staff were accommodating. Food was pretty bad and I actually didn't know what some of the items that were served. I left a lot. Not sure I'd fly this airline again because of the cramped uncomfortable seating. That's really all they have to offer.","","FamilyLeisure","Economy","San Francisco to Saigon via Taipei","2.0","1.0","4.0","1.0","2.0","3.0","1.0","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Nadason","Indonesia","2015-05-25","I flew from Jakarta to JFK via Taipei where I changed planes. First time I was flying on China Airlines. The route to JFK had a short stop over in Hong Kong. Business class was not full. The business class seats from JKT to Taipei was okay. The plane (Taipei - JFK) was new and seat was comfortable. Flat reclining (almost). In flight entertainment was average. Flight attendants were attentive. One the return flight (JFK to Taipei) business flight was full and service was sketchy. Flight attendants did not seem to be able to understand English. They also ""disappeared"" after the first meal - i.e. just did not bother to check on needs or offer snacks. You needed to go to the kitchen and help yourself. Meals were average and quantity was small. Overall I flew because the business class deal was very good and it was good value for money. May probably do it again if the price differential remains.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Kayla Seet","Singapore","2013-08-14","Hong Kong to Singapore on CX711 on 8 August 2013. The seats were narrow with no room space to straighten legs. Worse when the passenger in front row reclines their seat. Food is terrible tasteless and meatless. Service is slow. Requested warm water and they took ages to serve it. Inflight entertainment is also a disappointment and during my return flight my inflight entertainment is faulty and there was no entertainment for me throughout my entire journey. I am sorry to say that in general budget flights have better service quality and seats.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","C Lindsay","Hong Kong","2013-08-12","Just returned to HK from JFK on CX 831. As usual CX service food condition of the cabin etc. were all top notch and we had a great flight.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Anthony Windsor","China","2013-08-12","Shanghai to Taipei via HK. The boarding process was normal the service is given on family name terms. The food is nice looking but the quantity is not enough. FAs walk around the cabin every 3 minutes asking whether you need anything. They are nice and talkative. Felt at home on board.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","S Fuller","United States","2013-08-01","MNL-TAG short hall domestic flight with 8 people including infants. Flight was a bit late but was a nice Airbus jet and was OK. Very good fare except they nickel and dime you for everything and they have no advanced boarding for families with infants.","","","Economy","","5.0","4.0","3.0","3.0","0.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Mejia","Philippines","2013-08-01","5J 805 MNL-SIN. First time to taking Cebu Pacific internationally and I was honestly a little apprehensive. PROS: Cheaper fare than PR or SQ. Online check in (not available in PR) allows me more time to do more things before heading to the airport. Use of T3 instead of surly T1 or stuffy T2. CONS: Tight seats and poor pitch (you get what you pay for). Poor selection of in flight meals for purchase. This is most pronounced in flights scheduled during the lunch or dinner hours. Will consider flying with them but will always give it second and third thoughts.","","","Economy","","6.0","2.0","3.0","2.0","3.0","","","4.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Dinah Hawtree","Philippines","2013-07-30","Every time I travel with Cebu the plane is either late or cancelled. If they weren't so cheap I would never use them. Customer service is appalling regard for international flight safety rules is scant (I have seen children allowed to sit in exit rows people standing up during taxi phones used prior to landing. My last trip has prompted me to write as my flight was cancelled (again) we were bussed 1.5 hours to another airport to find that the flight there was delayed too (no announcement only found out when we asked). We were given no water for the bus journey the bus driver was constantly on the phone and driving with one hand even when changing gear and the food offered (or 150 pesos instead - $3) was pathetic. I feel sorry for their staff who constantly have to deal with upset passengers like me because their employer is so hopeless. I worry that this airline is starting flights to Dubai in the Autumn - rather you than me!","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Eileen Tan","New Zealand","2015-05-11","Return flight Penang-Taipei in economy. Aircraft very old and aircon leaked no PTV seating uncomfortable food fair (a cooked meal). Cabin crew on outward flight fairly friendly but on return flight unfriendly. No flight information supplied. Flight only four hours plus so bearable.","","","Economy","","4.0","2.0","2.0","3.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Mejia","Philippines","2015-05-04","MNL-TPE-SFO return. MNL-TPE on a new A330. Good service new plane poor food. 11 hour layover at TPE allowed family to explore Taipei prior to connecting flight and enjoy the local fare. TPE-SFO on a refurbished 747. Full flight and ticket class meant seating in the tail section with no USB port and a bumpy ride. Service below average with only one drink/water run after meals on this 12.5 hour flight. IFE above average to good. Returning from SFO used the same aircraft but this time seated in the midsection. USB port barely working and so was the underseat power. Meals small and barely edible. Service was friendly and prompt but again only one water run in the long haul flight. Took this flight only because the price was almost half of DL PR and OZ. If price point is the same then and only then will I consider flying CI again.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","T Patrick","Hong Kong","2013-08-08","HKG to Sydney. Flight was on Airmiles. Lounge lovely as boarding boarding fine and economy cabin was clean and fresh. Great crew throughout really helpful. Food nice all thought and the AVOD is excellent. PE class almost empty asked if I could pay for upgrade told no. Excellent Cathay service.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Graham Andrew","United Kingdom","2013-08-06","I flew CP from Seoul to Narita Japan last year in 1st class. Staff were exceptionally solicitous and almost desperate to help in any way they could. Everyone was very polite. Cabin was spotlessly clean and very well- appointed. Food was delicious. Service was superb. Cannot fault it.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","L Muscat","Australia","2013-08-06","I have just got back to Melbourne from Rome via Hong Kong flying and I was very disappointed. The food was terrible myself my husband and our son could hardly eat any of the meals and when asked if they had any crackers they said the only snack they can offer is peanuts or noodles. Flight CX929 from Rome to Hong Kong after pressing my button for assistance and waiting over 45 mins I noticed people walking to the back of the plane and coming back with drinks? A fellow passenger informed me there was only one stewardess on duty and we had to get the drinks ourselves. As to the snacks offered you can imagine my surprise when my husband came to me and offered chocolate bars. He said the stewardess offered them to him. I must however say that our flight from HK to Melbourne was nothing like this there were lots of staff on duty except food was just as terrible and snacks offered were peanuts and noodles.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","S Fletcher","United Kingdom","2013-07-23","Flew Cebu - Clark return flight check in was proficient and flight left on time. In flight service was good with provision of snacks and drinks for sale at reasonable prices. Staff were friendly and made flight enjoyable.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Nestor Lagumen","United States","2013-04-22","April 5 2013 we were scheduled to fly to Manila from Naga for our connecting flight to Bangkok. One hour before boarding we received an announcement that there was a delay of 3 hours. We didn't leave until after 5pm our flight on Philippine Airlines was scheduled to depart at 7.20 pm. Ended up arriving in Manila 6.50 pm. Prior to departing Naga we had told the crew of our situation and they promised us that they will talk to the captain and other crew and that they will assist us with getting our check-in bag immediately instead of getting it from the carousel. However we discovered was that no one had communicated with any other crew members about us. They did not allow us to take our baggage right after stepping out of the plane; we had to wait for our baggage like everyone else. When we finally gathered our belongings we needed to run to catch a taxi to Terminal 1. Ended up missing our flight to Bangkok. Ended up paying $630 + to book a Kuwait bound to Bangkok.","","","Economy","","","3.0","2.0","0.0","2.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","D Gedrick","Philippines","2013-03-25","MNL-TPE v.v. Check-in was fast at NAIA however small confusion that the monitor is showing a wrong counter for the flight and were directed by the ground staff to the other side. Flight left on time on both sectors clean cabin but with a broken tray table legroom is restricted and uncomfortable for a red-eye flight since most PAX reclining their seatbacks so it was hard to move. FAs were mixture of smiling and cheerful ladies down to bored but still polite crew and I like that they were proactive in turning on/off the reading lights for the PAX. Buy-on-board choices are good and I think were in the right price too. Overall it was a good value for the money especially for short flights and I would recommend it to those travellers who are on a budget.","","","Economy","","8.0","3.0","3.0","4.0","0.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","B Miller","United States","2015-04-23","My first trip flying CI on a bargain fare to NRT. Great service on the ground and in the air. The cabin crew were friendly and worked hard on a very full flight. They would often check and clean the lavs even the Purser put on her gloves and went to work. Great meals and IFE. Seating was a little tight in the Y cabin but a very pleasant trip otherwise.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Herbert Li","Hong Kong","2015-04-20","Feb 26 CI 584 PVG-KHH. Mar 10 CI 503 TPE-PVG. Flew on CI flights at least once every year for my last 36 years and I tried last month again on PVG-KHH and TPE-PVG. Everything was excellent. You find the crew to be sincere and try their very best to help at all times. A333 was used for the outbound flight full dinner was served although it was just a 1.45 hr flight and arrived on time. For my return flight I was on the special livery B744 and I discovered the cabin is pretty new. It is rare to see IFE was offer on flight between China and Taiwan in fact CI is one of the two airlines out of 10+ carriers serving cross strait having PTV on every single seats I am for sure to fly CI again for my next trip to Taiwan and looking forward to try their new B777 business class next time.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Ma Hong","United States","2015-04-06","Travelled JFK-TPE TPE-ICN TPE-XMN and finally back to NYC. It was a month long vacation & those flights definitely made it more pleasant. The lounge at Jfk was well stocked with food & drinks. Plenty of staff member s to clean after the moving crowd. On board the flight attendants were all smiles. No request was too much for them. 3 meals served from JFK to TPE are delicious and fresh & the drink menu extensive. The lounge at TPE airport is one of the best in my opinion. I recommend China Airlines highly.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Jeremy Chan","Hong Kong","2013-08-06","CX 506 from HKG to KIX on 31/7 and CX 567 return on 7/8. Flew a 22-year old B747-400 on the first flight. Shell seat was not a problem for me. Food (pasta) was good and a wide-selection of inflight entertainment. Staff were really mediocre not outstanding. Flew on a 10-year old A330-300 on the return flight. Seat was fine although quite narrow. Old inflight entertainment system and only a few channels to choose from. Food was edible. Staff were not impressive and I should say definitely below Cathay Pacific standard for both flights. Ground staff at Hong Kong International Airport were fair but the check-in staff at Kansai International Airport was excellent and helpful.","","","Economy","","6.0","4.0","3.0","3.0","4.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","H Feather","United Kingdom","2013-08-04","BKK-HKG. Took the 1.20am Thursday July 26 CX706 red-eye from BKK-HKG. Plane took off about 2am. I took a chance and didn't bother to book the emergency exit seat and it paid off as there was plenty of room for me to lay out across the 3 seats in the centre section. Plane had the new economy seating and much more comfortable than the old shell seats. Leg room much better than the hopeless alternative on Thai Air. Staff as usual helpful and attentive. Silly little snack packs provided but at that time of the morning not too bothered. Overall pleasant flight.","","","Economy","","9.0","5.0","5.0","2.0","5.0","","","5.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","Sylvia Goddard","United Kingdom","2013-08-04","AKL to Hong Kong [partial return of my July journey]. Airbus 340/300 with the coffin like seats I have commented on before. I struggle to see why Cathay are a 5* airline. Again I find the service to be OK but just OK. I missed out on a pre take off drink because no one noticed I had arrived and sat down. After that the service is functional but not pro active. You needed to get up and ask for anything and again I saw no cabin walk through. This was a 12 hour mid day flight so they served lunch and then after 6 hours [with 6 to go] they served dinner which very few wanted [most were asleep] and then after the main course that was it - nothing more. Strange. The next part of the journey home is later today this will be the new business class on the Boeing 777. Overall if the price was very good then I would use them again but other far east and middle east airlines are ahead of the game. Not overly impressed mainly because of the lack of service.","","","Business Class","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Paul","United Kingdom","2013-03-14","BKK-MNL. Flight left 1 hour late though that was beneficial to me. Staff really pleasant and helpful. Plane was clean and cabin announcements clear in both English and Filipino (sometimes I can never hear what's being said). Legroom bad but not unexpected for an economy airline. Food prices very reasonable at about 80p - £1.20 for soft drinks and the same again for snacks. £5 for a meal but didn't try. Only grumble is the shocking seat reclining pitch. If the passenger in front reclines then you can't even bring your tray down. It was a nightmare. Had to hold drinks in my hands in 20 years of flying never known anything like it!","","","Economy","","7.0","1.0","4.0","4.0","1.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Visschers","Netherlands","2013-03-04","Flew Cebu Pacific 5 times last month mostly on short-haul international flights (CEB-HKG MNL-HAN REP- MNL). All flights on time aircraft clean new aircraft lovely crews with even warm automated announcements.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Mark Landingin","Philippines","2013-02-08","MNL-CEB / CEB-MNL - Flight was on time it was pleasant nothing really special but generally OK. However we experienced a bit of inconvenience as the line for the check in counter at the terminal 3 in Manila was strangely slow. It might be due to the passenger volume but they could have done better service.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Ed Santoso","Indonesia","2015-03-23","SUB-SIN-SUB in Business Class. Aircraft: A330-300 (2-2-2). Check-in at both airports was fast. All departures and arrivals were on time. Seat is comfortable with decent legroom. Food had a better taste on the outbound flight and drinks filled up frequently. Flight Attendants were charming and friendly. Unfortunately I did not use the IFE so could not comment on it. For those who want to enjoy Business Class at affordable price (almost 50% cheaper than its competitor) I recommend you to try it and personally I do not hesitate to fly CI Business Class again in the future.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","F Mark","United States","2015-03-20","I have flown for several years on China airlines LA Taipei Shanghai (3-4 times per year) and always flew first class. This time however they informed me that they have introduced the new 777-300's and they have Business Premium. They assured me it is ""Better than the old first class"". They convinced me so I booked. I am now en-route and have hit my first obstacle in LAX. Even though I booked as high of a class offered on my flight I cannot access the First Class lounge. Quite frankly I've put in over 25 years of the Asian travel and during my lay- overs the First Class lounges are much nicer than the Business class lounges. I am now at the Taipei airport Business Lounge and the food and amenities are spare. I have been told they do not offer bottled water. Sounds like I'm complaining I'm really not. Just disappointed. The fare that I paid was in the same ball park of what I've always paid for their First Class and when I have longer lay overs it's nice to have the amenities (food etc.) especially when your paying first class fare. It's clear that China Airlines can get many more of the Premium Business class seats in the airplane but I think they need to understand what their customers seeking First Class ( and are willing to pay for it) expect. The seating compartments on the plane were fine however the food and service was not like First Class. Unfortunately it looks like my China Airlines days are over and it's on to another airline that has the total first class package.","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","0.0","0"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Goddard","United Kingdom","2013-08-04","The last leg of my 4 flights (LHR-AKL via Hong Kong return) for those of you that have been following me. Really just the same comments. The new business class seat on the 777 is brilliant and very much ahead of other airlines especially with the 1x2x1 seating. Great comfort storage and privacy also great to have two biz cabins one with only 2 rows in (always get that one if you can). However the service on the ground and in the air still seems just 'OK' and leaves me pondering on how they maintain their 5* rating. Food was very good but lack of service in the cabin makes me think that I will always only fly them again for a very good price and the seat so long as I can get the window one. Other Middle East and Far East airlines offer a better overall product for a premium passenger.","","","Business Class","","7.0","5.0","3.0","4.0","5.0","","","4.0","1"
"cathay-pacific-airways","/airline-reviews/cathay-pacific-airways","Cathay Pacific Airways customer review","S Venkat","United States","2013-08-04","Recently completed a round trip on SFO-HKG-MAA sector in Premium Economy. Outbound was on 777 and return on 747. Outbound we managed to get front row seats which were extremely comfortable roomy. Return we had two seats in the front and two in back but we swapped with fellow passengers so all four of us sat in the last row. The front row seats had much less room than 777. If you want front row seats make sure you get the side rows and not the center. In 777 it makes no difference as there is a ton of room in both center and side row seats. Food is not bad for Indian vegetarian. Toiletry bag is of inferior quality compared to Emirates Economy and SQ economy. CX offers the shortest connection to MAA from west coast. Flying time of roughly 13 hours to HKG and 12 hours return to SFO. HKG to MAA and return is roughly 5 hours. Service is pretty decent although SQ rates higher IMHO. Premium Economy is worth if you get front row seats otherwise not sure unless you are unable to fit comfortably in Economy seats.","","","Premium Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Ricardo Garcia","Vietnam","2015-07-30","I have never experienced such a dreadful service. The flight from Ho Chi Minh to Shanghai was delayed and I was notified even considering that was an overnight flight. At the Ho Chi Minh airport no one took responsibility or tried to communicate with Shanghai to report the delay and ensure that passengers in transit can be transferred as soon as possible to the next flight. When I arrive in Shanghai it was even worse. The ground staff did not speak English, no one could help me or tell me where should I go to change my flight to Beijing. I had to pick up my luggage and find the check in counters and someone who can guide. Staff had limited English skills in a large international airport and I had to consult about 6 counter desks without any positive response. Finally I was booked in the next flight. And while waiting the staff at the business lounge told me that my flight did not have a time of departure and offered me to change me in another flight 1 hours after!  No one could ensure if my luggage will be changed to the new flight even. As I said really the worse airline ever. I'm writing this waiting at the Shangai airport for my flight to Beijing (whenever that happen).","","Business","Economy","Ho Chi Minh to Beijing via Shanghai","1.0","3.0","1.0","1.0","1.0","1.0","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Vogel","Switzerland","2013-01-28","Very efficient and professional. All flights on time plenty of leg space for decent additional fee friendly staff.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Halldorsson Sigmundur","Iceland","2013-01-24","HKG-MNL-HKG - first leg was during the busy Christmas period (flight was Dec 24). Excellent check-in experience in HKG. HKG has a well earned reputation as one of the best airports in the world. I love the fact that you can do web check-in with Cebu. It helps when you get to the airport and puts them above some other low cost airlines. Busy flight to MNL but flight on time and in-flight staff are excellent as I've experienced in the past with Cebu. Quick baggage delivery in MNL and terminal 3 is by far the best in MNL. Love the all over free wifi as in HKG. However the experience there during the return to HKG was not quite the same. Cebu staff managed to give us the wrong boarding card which we discovered after going through security (and the associated payment of airport fees). It got fixed but it was the first time I've ever experienced this sort of thing. Made for a stressful departure out of MNL. Better look closely at your boarding pass when flying Cebu. Inflight to HKG was exactly the same as before. Again a very busy flight but friendly in-flight staff and plenty of smiles. While you definitely get what you pay for and Cebu is a low cost option I wouldn't hesitate to fly with them again.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","R Cruz","Philippines","2013-01-17","Flight from MNL-HKG then HKG-MNL. Check in was fast. The plane was clean but the other equipment was broken. Flight attendants were very friendly. They have in-flight games for entertainment that made passengers happy. A great budget airline all in all a good flight.","","","Economy","","6.0","3.0","5.0","0.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Brent Lee","Vietnam","2015-03-04","I have been traveling between Asia and North America for more than a decade more than half those flights have been on China Airlines because of the access to LAX and SFO. This last trip I returned to SFO for nine days before returning to Saigon. Firstly the food service is timely after takeoff but being served a meal suitable for a baby. Two tiny scallops and rice with four green beans The next meal service isn't available for 10.5 hours. Make sure to bring snack food for yourself. Secondly the airline asked me to check my carry on bag at the gate which I did. At gate 9 in SFO the man there took my bag and said you're all set to go. Yep I was but my bag wasn't. Have no idea where it is. All because it was over by a kilo. Doubt I'll be flying China again for a very long time.","","","Economy","","3.0","3.0","3.0","1.0","4.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Ken Cheng","Hong Kong","2015-01-14","CI0004 from Taipei to San Francisco old B747 with narrow leg space I am not tall just 170cm. The screen is terrible small in size and cannot see much on the screen even though I adjusted the light to maximum. The appearance of the crew was nice however the service was below average only serving drinking water for 2 times during the entire 11 hours flight. No more China Airlines for the flight which longer than 4 hours.","","","Economy","","3.0","1.0","3.0","4.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Bayreuther","Germany","2015-01-11","FRA-TPE-DPS on 747-400 and 330-300. Boeing cabin refurbished and fine Airbus new aircraft. Leg space sufficient food and IFE not convincing but friendly staff and plenty of drinks refill also alcoholic beverages. TPE airport quite old facilities with insufficient bathrooms. Overall OK for the money spent would do it again.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","K Kenneth","Singapore","2015-07-26","PVG-SIN on Shanghai Airlines aircraft but operated as China Eastern flight. My previous trip with China Eastern Airlines a year ago was delayed 4-8 hours both directions, but I'd thought they would do better this time round. Both credit cards on ceair.com was repeatedly rejected and had to call the service hotline to make a booking. Airline hotline took the booking, but declined to take down my FF (told me to look for my partner airline, basically it is not their responsibility). Check-in directions were confusing at PVG (went to the wrong international flight counter) and check-in staff wasn't that helpful. Plane was new, but service left much to be desired. Blankets ran out halfway through the cabin and I was basically told ""sorry but you are on your own!"". The toilet was in a messy state (I will leave it at that). Passenger next to me decided upon himself to take up all 3 seats next to me and left his feet exposed while sleeping - the stench was unbearable and I had to tell the passenger off. The hard product means little if it is not backed by its service. There was good variety for food but it would have been unfamiliar for anyone outside of China. Considering that I paid over $1k for this economy ticket, this is one of the worst value for money I ever had.","","Solo Leisure","Economy","PVG to SIN","1.0","4.0","1.0","2.0","3.0","1.0","1.0","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Stephen Devitt","United States","2015-07-20","I flew business class. The seat was uncomfortable, but the worst thing happened on the ground. In both cases, I had to layover in Shanghai for 24 hours. The first time, they said it was my mistake. The second time, the plane was late, and the fellow pushing my wheelchair told my Chinese traveling companion that the plain would be delayed until 4 pm and then left us in a crowded, noisy, uncomfortable waiting room. The staff said they were going to give the passengers lunch - although I couldn't see how that would be possible. We went upstairs, fortunately there was an escalator there, ate and came back to find nowhere to sit, and no new information. We went back upstairs, and 30 minutes later were approached by a young man with a wheelchair. He did not speak English, but informed my companion the plane had left without us. Finally, they gave us a ticket to Bangkok and I had to pay for a hotel and he flights to Chiang Mai - about $400. Through it all the ground staff was rude, inconsiderate and unresponsive.","","Business","Business Class","Yantai to Chiang Mai via Shanghai","1.0","1.0","3.0","2.0","1.0","1.0","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Robert Walbeek","China","2015-07-13","MU is certainly not my preferred airline in China, however on this route there is no choice. Plane left on time, clean and pretty new. The nuisances are: No recognition of your Gold Skyteam membership, bags even with priority tags always last on the belt, preparing for landing 30 minutes before actual touch down, which means they wake you up to put your chair upright and open up the sunshades. Cannot comment on food, as I do not eat airline food. Coffee is horrible watered down slightish brown liquid - no diet sodas. English? Forget it.","","Business","Economy","Dhaka to Shenyang via Kunming","5.0","2.0","2.0","1.0","1.0","2.0","","4.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Arnold","Australia","2013-01-03","My wife and I have just completed 6 flights with Cebu Pacific around the Philippines over the past month. Our plane was never delayed (more often leaving and arriving early) for shortish flights seats are comfortable enough. I would fly with them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Andy Lam","Canada","2012-12-21","Flew first time with them from Manila to Hong Kong. Price was cheaper than competitor. Fight was 4.40 pm and it left 5 minutes early however due to heavy traffic flight didn't take off until 30 mins late. Bought food at time of booking. Hot food not so good but it was cheap. Lots of leg room since I got emergency exit seat. Seat cannot be adjusted backwards. Staff seemed to be efficient. No problems with this airline and will use them again.","","","Economy","","8.0","3.0","4.0","2.0","0.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","S Cobal","Canada","2012-12-13","Flown Manila-Naga route several times in the last month. All in all we found it to be barely average. The focus is not on customer satisfaction and I would only fly with them again if I had no other choice.","","","Economy","","3.0","0.0","2.0","2.0","1.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Steven Cao","China","2015-01-05","Shanghai Pudong-Taipei Taoyuan on new B77W the lounge at Pudong is disaster (China Eastern lounge) 3-4-3 layout of economy class cabin is really uncomfortable friendly cabin crew and wonderful IFE hot lunch served for this 1hour 20 minutes journey. Back Taipei Songshan-Shanghai Hongqiao on old A330-300 still clean and we'll maintained again very nice cabin crew and good lunch served wonderful lounge at Songshan airport with plenty of hot food and drinks.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","C Reuben","New Zealand","2014-12-22","Christchurch to Sydney return on business class. It is a very poor business class offering from this airline. Purchased a promotional fare from their website to try this airline while they operate this route over the summer season. Few days later I was contacted by the airline asking for more money as the fare on the website (which we have seen advertised for at least three weeks) was apparently incorrect. Of course I refused to pay more and after few emails and phone calls we came to a resolution but the whole situation was just badly handled. On the return flight from Sydney check-in agent was outright rude telling us we are not given any lounge access as we paid cheap tickets. In general it was a bad experience from the airline which is trying to break into this route. Never again!","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Chow Darren","Canada","2014-12-22","I was flying from Taipei to Toronto with a connection in LAX. The policy is that you must re-check baggage when entering the US and flying out to another destination i.e. Canada. With a 2 hr 45 minute layover in LA we figured we'd have enough time to grab our baggage and re-check into Air Canada. Our flight left over an hour late because China Airlines decided to accept passengers from another flight to make more money. We arrived 45 minutes late in LAX and by the time we got our baggage and ran to the other terminal we were late and they would not let us check- in. We brought this to the attention of China Airlines staff but they put us on another flight to Toronto that was 7 hours later! Gave as $100 each discount on our next China Airlines flight. Staff were unhelpful and the entertainment computers were directly underneath the center seats of the plane so I could only stick one foot through the bottom of the seat at a time. It was the worst experience flying I've had and warn everyone that considers traveling with China Airlines to book with someone else.","","","Economy","","","1.0","2.0","3.0","3.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Malkowski","Canada","2015-06-19","Vancouver to Beijing and Shanghai to Vancouver with 3 domestic flights: Beijing to Xi'an; Xi'an to Wuhan and Chongqing to Shanghai and was mostly satisfied. The long haul flights had pillows, blankets and headsets prepared on each seat. Three meals were provided with some choice and were decent by airline standards. A glass of wine was included with the main meal. Water was offered on a regular basis. Tea, coffee and soft drinks also available. Good selection of Chinese, International and Hollywood movies as well as games, e-books and other entertainment. On arrival in Shanghai Pudong we learnt that our ongoing flight to Beijing had been cancelled due to bad weather. Although we were transferred to an earlier flight we had to collect our luggage and collect new boarding passes which had already been prepared. This process was somewhat confusing and the boarding passes lay on the counter like a deck of cards with passengers randomly going through them to find their own. The information board showed that the new flight was delayed with no ETD or whether it would even be leaving that day. A rep came to explain the situation. He spent 10 minutes giving a Chinese explanation and in English, simply said we do not know. Suddenly he received a call on his mobile and said we may be boarding. After a mad rush to the gate it transpired that this was not the case after all and everyone returned to what seats were available, or the floor. Half an hour later the flight was officially called and we were on our way. The shorter, domestic flights offer food service but no entertainment. On one occasion we experienced a 2 hour delay after we had boarded the plane, due to a sudden storm. Dinner was served during this delay, before take off, and was a good use of time. I do not know what the flights cost as they were part of a tour package, but based on service and comfort I would recommend China Eastern Airlines.","","Couple Leisure","Economy","YVR to Beijing via Pudong/Shanghai","7.0","3.0","4.0","3.0","4.0","2.0","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Kristi Bult","United States","2015-06-17","One our recent trip to China we flew China Eastern Airlines on 5 different planes and all were on time. The planes were new. The food was edible and plentiful. No complaints about this airline. We would fly with them again.","","Couple Leisure","Economy","LAX to PVG return","9.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Hauser","Australia","2015-06-11","PVG-ICN-PVG-SYD, all in business class and all on A332 equipment. This trip was an eye-opener. Pu Dong airport has issues, however the only thing there that is within the control of China Eastern is the lounges.  They're pretty basic, and not of an international standard, or even close to what you might find in Singapore or Hong Kong. However rudimentary, they are still an escape from the over-crowded terminal 1 at PVG.  The PVG-ICN-PVG sectors were on the older angled-flat business seats, which were entirely fine for 90-minute sectors.  Full hot meals with two choices of main and a few wine choices were offered on both short sectors.  Again, quite satisfactory.  The English-language skills of the crew were not the same as those on the PVG-SYD sector, but one must remember that these were flights between China and Korea, and so it's entirely reasonable to expect that the crews will be best at communicating in Chinese and Korean.  Blankets, pillows and slippers were provided on the short sectors.  It's worth noting that the economy cabins were very full on the PVG-ICN-PVG flights, but business class was a ghost-town in both directions. Not so on the PVG-SYD sector, a ten-hour overnight sector on the A332 equipment designated as 33E, i.e. 6-abreast seating in business class, with 180-degree recline and a significantly larger entertainment screen, and two business-cabins separated by a galley.  There was only one empty seat of the 30 in the split cabin, the passengers were about half Chinese nationals and half Australian, with a couple of Europeans and a Canadian to boot. On boarding we were met by the Purser/Service manager, a young woman of Chinese heritage who spoke excellent English with a distinctively Australian accent. We were escorted to our seats and offered sparkling wine, orange juice (with pulp, not the overly-processed kind) or mineral water.  Soon after that, menus were presented.  The flight had a full dinner service, from which passengers could choose Chinese style with two choices of main course, or Western style, with two choices of main course.  Dinner was served course-by-course and there were no trolleys used for either drinks or food.  Table-cloths were used.  Breakfast choices were either Chinese or Western.  The wine-lists had a (real) Champagne, three reds and two whites, which in my opinion is entirely enough.  A decent selection of soft-drinks, waters and juices was also on offer.  Amenity kits (with Clarins products) were already at each seat. Dinner service began soon after takeoff, and soon after the closing of all the window-blinds (this was common to all the MU flights on this trip, and I found it both odd and a little irritating, however this is what the crew are trained to do!), after which pajamas and slippers were distributed. The seat reclined completely flat, the pajamas were soft cotton, and the duvet was soft and thick.  Interestingly, the cabin temperature was kept quite low on this flight, in contrast with other airlines from Asian countries who, in my experience, keep the cabin temperature warm enough to grow orchids in Iceland. I was woken hours later by the clinking of cutlery in the galley, and having returned from the spotless bathroom, was offered breakfast.  The dim sum were hot and tasty; everything on the tray was tasty.  Breakfast was offered as passengers woke, rather than throwing the lights on and insisting people wake-up because the trolley is coming.  Very civilised, and other airlines could learn a lot from this. We arrived in Sydney on time, and I must say that China Eastern was surprisingly good.  I didn't have sky-high expectations, but that was wrong. The English skills of the crew on the PVG-SYD sector ranged from very good to excellent, and the crew were attentive and very polite.  All in all, a positive experience on MU for a very very keen price.  I would gladly fly with them again in business class.","A330-200","Business","Business Class","PVG-ICN-PVG-SYD","8.0","4.0","5.0","4.0","","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","T Chew","Singapore","2012-12-04","Flight from SIN-Manila. Very bad experience my wife had to suffer a 17 hour delay before the plane left Singapore and no proper explanations given. She had to board and disembark from the plane twice due to 'technical problems' and when a replacement plane finally flew in it was delayed again due to staff 'forgetting' to get landing clearance from Manila Airport. All in all a very bad experience and we won't be flying with Cebu Pacific again.","","","Economy","","","3.0","3.0","1.0","1.0","","","2.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","N Sutherland","United Kingdom","2012-10-11","BKK-MNL-BKK. Check-in in both BKK and MNL was efficient. NAIA-3 very quick. I usually buy the 20kg Baggage Allowance just to avoid the hassle. Both flights were on time even late in the day but arrival into BKK was delayed because the pilot parked incorrectly and had to be pushed back to the correct position... Cabin Service was fine but the flights were quieter than usual I think because many passengers (me included) are flying Tiger from Clark to BKK because in some cases it's half the price of Cebu Pacific who are not significantly cheaper than Philippine Airlines on some routes. I've been looking at prices over the next few months and Cebu Pacific need to be more competitive if they want to fill their planes like they did a few years back.","","","Economy","","8.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","D Weigel","Philippines","2012-10-04","Cebu and Singapore last month September to watch the F1 Night Race. Both flights heading towards and returning from Singapore were on time. Both also arrived at least 25 minutes ahead of schedule. Sat in premium seats up front (row 1) so leg room was definitely not a problem. Arrived in the Budget Terminal but one of the first to leave through Terminal 2 after the Budget Terminal's closure. I just wish they use the tube in Cebu when boarding. Some people tend to forget that 5J is a budget carrier hence buying everything on board the new Hot Meals being offered actually was pretty good a bit expensive but pretty tasty. Really made the cabin smell good. Only suggestion is that they could provide passengers with food trays so things don't get messy or the mess could be kept in the tray since 5J tables are pretty flimsy. Just remember to Bring a good inflight kit (Bedroom/Hotel Slippers Blanket Neck Pillow Eye shades ear plugs headset fully charged iPad and MP3 Player thick socks lip balm and probably something good to eat). All in all a pretty great experience. Cebu - Singapore flights with 5J have always been traditionally on-time.","","","Economy","","10.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Habib","Canada","2014-12-10","I fly CI for my annual trip to Bangkok from Calgary. It's an interline route using Westjet from YYC to YVR and China Airlines for YVR-TPE-BKK and return. They continue to use the old tired A343 for YVR-TPE lag which is showing its age although preferable to me due to the 2-4-2 configuration as I tend to pick a window seat. I am finding their service is going downhill over the last four years especially for inflight entertainment and the meal. The meal from YVR was stale and inedible so is the breakfast on the TPE-BKK and TPE-YVR leg. Brand new B777-300ER for TPE-BKK which had great cabin and IFE interface. Fair value for money but service could be a lot better for the money.","","","Economy","","5.0","2.0","4.0","1.0","2.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Leonard Tran","United States","2014-11-11","I booked a round-trip flight from LAX to Saigon last October. The flight from LAX was delayed 2 hours. Before landing in Taipei for a connecting flight to Saigon the flight Captain announced Connecting flight to be 12.30pm instead of 10.30am as scheduled. After we landed there were no China Airlines staff members to be found. Our group of passengers finally stumbled upon a security officer who directed us to China Airlines' counter on a separate floor. Long lines and only 2 overworked employees helping us to get the connecting flight. Contrary to the flight crew announcements the connecting flight was scheduled at 2.30pm not 12.30 as announced. Adding insult to the injury China Airlines gave us a meal ticket in Taiwanese Dollars worth about $3USD not even enough for a hamburger. Due to this poor service I would never fly China again.","","","Economy","","1.0","2.0","1.0","3.0","3.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Guruprasad","United States","2015-06-06","PVG-SIN. Interesting experience. After some exercise walking around the terminal to check in found the Biz class check in and found the service courteous but the area run down in appearance. Made it through immigration and security easily but struggled to find the correct lounge. Once there it was not worth the effort. Uncomfortable seats and well worn furnishings. Strolled down to the gate and learned that departure time is the real boarding time. Fought my way through the line onto the bus and then shoved my way to the stairs and made the climb. I found if I didn't assert myself I would keep getting cut in front of the line. Once onboard seats were old style angled beds. Service was courteous and smiles were plentiful. My jacket was ignored until about 3 hours into the flight. My meal order was taken chicken ordered and beef delivered. Debated pointing this out but decided between my language skills and the crew's skills I should enjoy the beef. I think there were inflight announcements from the cockpit but they were difficult to hear. I did have to ask for water about halfway into the flight and after asking got regular top offs. Would I do it again? Probably but would not do a TransPac. For a five hour trip service and food was up there with service I have received on US carriers.","","","Business Class","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Gordon McConnachie","Thailand","2015-06-06","Economy Bangkok to Fukuoka via Shanghai on 22 May return 1 June. All flights new aircraft B777 BKK-PVG and B737 PVK-FUK. All flights arrived on time and service was excellent. This is the fourth time I have flown on China Eastern and this trip was typical of my previous experiences.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","C Tolosa","United States","2012-05-17","MNL-USU-MNL. Our flight to USU was an hour late. Boarding was unbelievably disorganized. At one point staff just left and let everybody sort of do their own thing. On our way back to Manila our flight was 3 hrs delayed with no particular reason. Id rather pay extra in exchange for better service.","","","Economy","","","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Binas","Saudi Arabia","2012-05-07","MNL-PEK-MNL flights were both on time. Staff friendly and attentive to every need. As it is a budget airline food is available for a cost but not really a problem. Very good value for money and would continue using them.","","","Economy","","9.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Williams","United Kingdom","2012-05-03","Dumaguete-Manila return. No problem flying from Dumaguete but the flight back from Manila to Dumaguete on the same day diverted due to low visibility. Flight diverted to Cebu for onward flight to Manila. We were told we could fly back the next morning from Manila and they were not responsible for our accommodation. If we did not want to go back to Manila we could get off at Mactan airport and we would have to make our way to Dumaguete at our expense. We ended up hiring a taxi to Bato that evening so we did not have to stay overnight in Cebu.","","","Economy","","4.0","","","","","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","R Oster","United Kingdom","2014-11-05","All of my flights were pretty much on time and my luggage didn't get lost but my experience was that this airline offers no frills. Unfriendly staff with poor English skills. Tired cabins and dirty toilets. Poor quality food and such a dated and difficult entertainment system. I bought a cheap ticket so I guess I got what I paid for!","","","Economy","","4.0","2.0","2.0","1.0","2.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Z Lorenzo","Singapore","2014-10-28","SIN-TPE-SIN. Both ways it was an older A330 - seats were a torture for a 185cm guy like me. My knees hurt being constantly pressed against the seat in front so I had to stay in very uncomfy position and/or stand up frequently. IFE was horrible being an old plane what you get is a not more than 6-7"" screen and no matter how you play with brightness and or screen position you won't see much. Resorted to music in the end. Games were slightly newer. Cabin crew were nice but their English command was poor. We all know that you get what you pay for but we also know that nowadays in airlines world that is not entirely true. There are very good and cheap carriers operating in Asia. China Airlines is not among these in my opinion. At least not on Singapore-Taipei route.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","3.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Jimmy Jones","Philippines","2012-04-30","Now sat in Manila awaiting a flight to Singapore. Of course it has just been announced that it will be delayed plus the previous flight and just about every outbound flight tonight. Weather is fine and skies clear? My connecting flight from Dumagute was also delayed tonight and a flight home from Bangkok last Tuesday delayed. No way to complain to Cebu Pacific or would they care less.","","","Economy","","2.0","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","C Macapugay","Philippines","2012-04-24","We booked 6 months ago Manila-Caticlan flights were not cheap. It took us 1 hour at check-in because ground staff were busy explaining to other passengers why they had to pay extra for luggage. Our first experience of an airline doing body weight check. On our return we got an SMS the night before that our flight was cancelled. Explanation was vague. Rebooked on their Kalibo flight at 7.40pm had to travel by van for another 1.5 hrs to Kalibo upon check-in told our flight was delayed to 10.45pm! It seems flight cancellations are a regular occurrence.","","","Economy","","3.0","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","S Fletcher","United Kingdom","2012-04-21","Have made numerous Cebu Pacific flights throughout Asia within the Philippines flights are generally good value for money but strict on baggage allowance. Found at BKK staff standing on edges of baggage scales adding between 2-5kg to actual weight of baggage so allowing them to claim excess baggage fees. My last flight from UK was weighed for internal UK flight at 23kg this was the same for my international flight from UK to Manila but for my internal flight from Manila to Cebu my baggage had suddenly gained 5.5kg in weight to 28.5kg - so excess baggage fees charged!","","","Economy","","6.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Martin Lindop","United Kingdom","2012-03-07","BKK-MNL. I was satisfied with the level of service provided given that the price was considerably cheaper than other operators on the route. The flight time may be off putting for some departing BKK at 00.40 and arriving at 04.30. The flight was late on the date I travelled. I also used Cebu Pacific on a number of internal flights in the Philippines. I was impressed with all of them. Most were on time the staff pleasant and legroom adequate.","","","Economy","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Choy","United Kingdom","2014-10-12","NRT-TPE-BKK - Have not flew CI for sometime and was bit dubious. What an improvement CI has made. Both on the A330. The flight were on time good selection of inflight entertainment. Food was okay for economy and better than KLM's Business Class intercontinental. The thing I love about CI was the option to view take off and landing real time on your screen. I cannot fault the trip and service whatsoever.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Blank","United States","2014-09-24","Flew LAX-TPE-BKK and return. The most important thing to know about CI (as of Sept ’14) is that if you purchase your economy ticket through an online service (like Kayak or Expedia) the airlines policy prohibits you from getting a seat assignment prior to day of departure. Unfortunately online ticket purchasers don't find this out until after they've plunked down big bucks on a non-refundable ticket. This lack of a passengers capability to select a seat in advance (not to mention the lack of transparency) is reason enough for you to take your transpacific business to another carrier. The planes used on the transpacific segments of my trip had a tight economy seating configuration with little legroom. It felt pretty much like flying a domestic carrier in the US. Food general service and in-seat entertainment was on par with other airlines on this route. Flight attendants were pleasant. The one benefit of flying CI is that transfer to connecting flights at Taipei's Taoyuan airport is smooth enough to accommodate fairly tight connections time-wise. (This is not the case in Beijing or even Hong Kong). Unless you get an incredible deal on your ticket and you don't care where you sit on a long flight I'd give CI a pass and book with someone else.","","","Economy","","3.0","2.0","4.0","4.0","4.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Keisuke Tachiyama","Japan","2014-09-14","Flew KIX-TPE-BNE return trip at the beginning of September 2014. Seats on the TPE-BNE leg is new. The ones I flew specifically were B18360 on the outbound journey and B18358 on the inbound journey. The interior of the these birds is upgraded compared to the other A333 in their fleet. The seat recline was 170 degrees and the feeling was very similar to the business class seats on the Garuda A333 fleet. Food on the outbound leg was fabulous. I do travel regularly but it was one of the best meals that I have ever had on a plane. Sleeping was no problem as the seat reclines to 170 degrees or more. The food on the return leg was lower quality but what can you expect on an inbound flight? The seats were the same as the ones going there and we did have a wonderful night's rest. To sum it up I am very satisfied with my travel experience and I look forward to my next flight on C class with CI!","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Robert Walbeek","China","2015-06-04","June 1 from Kunming to Shenyang flight boarded on time but did not take off due to mechanical problems. After one hour back to the gate no information - nothing. After 1.5 hours boarding again without any announcements. Then another 45 minutes on the tarmac before taking off - all in all 3 hours late. No apologies. Food inedible announcements (if any) not audible. Airplane (after change to another one) brand new and clean. As usual no recognition of your Gold Skyteam membership. Luggage last on the belt even with priority markings. Too bad there isn't a good alternative between Kunming and Shenyang at a decent time.","","","Economy","","1.0","3.0","2.0","2.0","2.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Smith","Hong Kong","2015-05-27","Flight from Xi’an to Hong Kong should take 2hr 25min. Flight departed on-time at 1pm but further delays resulted in arrival in Hong Kong 12 hours later at 1am. Delays were due to bad weather in Hong Kong leading to diverting flight to land in Guangzhou airport at 5.30pm. Cabin crew didn't notify passengers of the diversion until plane was about to land at Guangzhou 4.5 hours after departing Xi'an at 1om. Passengers remained on board for 1.5 hours until we were bussed to terminal at 7pm where we only stayed for 30-35 minutes and re-boarded the plane at 7.30pm. A very light meal and bottled water was provided to passengers who had a few minutes to consume the meal. Passengers remain in the take-off position at their seats for the next 2 hours without any clue until the plane finally took off at 10pm. After landing the plane in Hong Kong the passengers remained on the plane for 2 hrs until 1am. Due to many planes in the queue from the delay the baggage claim pickup added more delays along with the delays in getting public transportation to leave the airport. At this time the public buses had ended leaving only a few choices - taxis airport express train and private cars. The cabin crew failed to communicate clearly the delay to passengers failed to allow passengers to be in a comfortable position during the delay provide refreshments during the time (2+ hours) on board plane waiting for bus to go to terminal or waiting for gate to be available. The cabin crew needs to communicate better in the future. 12 hour travel time for a 2h 25m flight from Xi'an to Hong Kong.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","David Gartside","United Kingdom","2012-03-02","A regular flyer between MNL and PVG-KIK. Check-in can be a little chaotic at NIAA. Aircraft fleet is very new mixture of A319/320. Flights often leave late from MNL but arrive early at their destination. I take an average of 10 flights a year and find them value for money compared to the national carriers.","","","Economy","","6.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","D Obedencio","United States","2012-01-12","Manila to Cagayan de Oro City. Bought 2 round trip tickets with prepaid baggage allowance. Lines to check-in disorganized check-in counter employees unfamiliar with luggage rules Ended up paying for 2 one way ticket bound for Cagayn de Oro due to one luggage that we were going to pay for in the first place but was told that we didn't have to so we missed the plane. Took almost an hour to fall in line to pay for the luggage fee no one to help expedite in order to be on time to board. As often as we go back to the Philippines for a visit we will avoid taking Cebu Pacific.","","","Economy","","","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Rui","Singapore","2011-12-12","SIN-MNL-SIN SIN-CEB-SIN MNL-DVO-MNL. Flew with them a lot of times no real complaints and since I always take the midnight flights everyone is asleep so it is not really a problem. Check-in staff at Cebu did not seem to know what they were doing and held us for 20 mins while other passengers took less than 10 mins. Early flight departure from Davao to Manila found the airport chaotic (they just opened) but it is not really the airline's fault. Flights were smooth except for short turbulence. Check-in at Manila was quick.","","","Economy","","9.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Ron Kuhlmann","United States","2011-11-28","MNL-DVO-MNL. Good experience and have no complaints. Paid extra for emergency row seats (about $2) and found the seating to be more than adequate. On the return they substituted an A319 for A320 and re-seated me in the proper row. Good basic transportation with a bit of a flair. Good value for money and a pleasant experience.","","","Economy","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","John E Barajas","United States","2014-08-28","We have flown eight segments with China Air over the last few years. The last flight was last week. Never on any flight have we left the gate on time. On the last segment Taipei to Bangkok. The steward said they had to shut down the video system. I was watching a movie. Around 45 minutes later I asked them to reboot the system or turn it on. They could not do it. Several stewards tried to no success. The food was served and the trays were left on the tray stand for about 45 minutes. So anyone wanting to go to the bathroom had a problem. They had bright lighting on well into the night. overall a poor flight. One seat we had was broken you could feel it in you back anytime you moved it would make a loud noise. Very inconvenient for us with all the late leaving flights and quick transfers. We tried this airline over United where we really felt the service and planes were very substandard. I really do not see much difference.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Jiacheng Zhang","China","2014-08-18","CI916 and CI8 July 31. I traveled from Hong Kong to LA. The check-in service is not as good as I expected. She confirmed me in an exit seat but I found I was in the last-narrow row seat. The only thing I was not satisfied with was the seat space. China Airlines does not give as much as leg and feet space as other economy's for the last row passengers. The food - ok. The cabin - ok. Maybe I will choose China Airlines again but I will not recommend to my friends and families.","","","Economy","","7.0","2.0","4.0","4.0","4.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","N Austin","United States","2014-08-11","Flew LAX-TPE-HAN in refurbished 747 to Taipei and A330 to Hanoi. I was very impressed with the 747 as the seats in economy were very comfortable even for the entire 14 hour flight. The crew were very friendly and happy to help. The food was okay but its airplane food so what can one expect. The flight to Hanoi was almost empty so we were upgraded to premium economy. We were served an entire lunch on this flight even though it was only 3 hours. Then flew from HCM-TPE-LAX. 747 on both flights however the plane for the TPE-LAX flight was older. The entertainment system was outdated and barely worked. The seats were also uncomfortable and left me sore after the first 5 hours. I would recommend China Airlines great value for your money and they seem to be taking passenger comfort into consideration with their updates.","","","Economy","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Robert Walbeek","China","2015-05-22","From Kunming to Dakha and return a few days later. Flights slightly delayed. Airplane clean. Food inedible. Announcements in English not readable. No recognition of Gold Skyteam membership. Sometimes one can really not understand how they managed to become a member of Skyteam.","","","Economy","","7.0","4.0","3.0","1.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Dhir Malini","India","2015-05-22","DEL-PVG 6 May. PVG-Yichang 6 May. Guilin-PVG 15 May. PVG-DEL 15 May. We travelled with very low expectations. Even then we were surprised by the shoddy service. Firstly it is a bad idea to serve dinner at 3am as soon as the flight takes off. 80% of the passengers are asleep by then. Then when it is morning we don't get a meal before landing when we are hungry. Secondly on the PVG-DEL sector there was no choice of meals except veg and fish. Surprisingly the flight had only 6 cans of beer and 1 bottle of only red wine per cabin. It is not in good taste to tell a customer that the drinks are finished. Thirdly when we reached Guilin airport security check and departure area we were informed that due to a storm our flight had landed in Nanning so we had to wait. However no one spoke English in the airport CE office was unmanned for most of the day and no information was given to passengers as per time of departure. We were forced to sit in the airport for 15 hours. They took us to a hotel at 8 pm and immediately brought us back but the flight did not leave till 3 am on 16th May. The airport was not able to provide enough meals - certainly nothing vegetarian for my husband. We were made to wait for 2 hours at the arrivals before we were packed into a bus with 12 other persons and taken to a 3 star Chinese hotel - again no reasonable breakfast or any English speaking help. In all we would think twice before travelling by CE again in a long time.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","N Sutherland","United Kingdom","2011-11-09","Prices are going up and reliability is going down. All International flights departing MNL last Saturday evening were late. No weather problems just late arrivals of aircraft. BKK was nearly 2.5 hrs late no flight information screens working in T3 and passengers were shuttled around like cattle between gates. I'd really like to know who gets these so called cheap GO Fares because it doesn't matter how far ahead you book nothing is available on the routes I fly. I'll continue to use Cebu because they offer good value for money no frills service but they need to work on reliability which has up to now been very good. If they went head-to- head with Air Asia they'd lose.","","","Economy","","6.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","R Piekarski","United States","2011-10-23","Have flown Cebu Pacific many times now. They are cheap unless you have extra bags or extra weight or make last minute changes or miss a plane out of Manila. (get to MNL airport early!). Sometimes the flight leaves before the posted time. Their website is frequently not working correctly. Tried to pay for extra bags and kept getting an error message until after it was past the deadline for adding bags. Then had to pay at the airport extra. You can expect a last minute gate change frequently and you can expect to walk or bus to Term 2 in Manila from the plane even though the plane is sitting right at the enclosed walkway. Carry-on policy is sporadic so going from an International flight to a domestic flight on Cebu Pacific can be tricky and costly. With Cebu Pacific you get what you pay for - cheap flights and not always the greatest in customer service. Most Cebu employees really try hard though.","","","Economy","","5.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Richard Frost","Hong Kong","2011-10-10","HKG-MNL-HKG. Basic airline small snack selection but reasonably priced. Short turnaround times mean the plane isn't cleaned between flight - there were remains of the previous person's food in the seat pocket. Not a lot of legroom but okay. Note that if you print own boarding pass at HKG you still have to check-in as HKG don't accept home printed tickets just official ones. Ninoy Acquino Terminal 3 is the new international terminal - clean enough choices for food and drink etc.","","","Economy","","9.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","P Dee","United Kingdom","2011-09-25","PUS-MNL-HKG. Was given the emergency exit row at no extra charge at check-in which was a pleasant surprise. All of the announcements onboard were automated which increased the sense that the air crew were doing their job in a mechanical way. Seats extremely thin but I wasn't going far on either leg. Terminal 3 in Manila quite easy to negotiate. Overall surprisingly good value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Huang","Australia","2014-07-17","Flew from Brisbane to Honolulu (stopover in Taipei and Tokyo) on CI53/54 and CI17/18. All flights on A330-300 aircraft (Brisbane flights had upgraded interiors). Have flown with CI previously but was impressed with the high standard of food on all trips. Drinks so-so with less variety of both alcoholic and non-alcoholic beverages and cabin crew were reluctant to give the entire can of soft drink unless requested (and had to ask other colleagues for permission to do so). That being said service was great for the most part and most flights departed on time with minimal delay. As an end note I submitted positive feedback to the CI website and received a phone call from the Brisbane office within 2 days thanking me and asking if I had any further comments. Appears to be a company that listens to its customers and I will choose to fly with them again in the future.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Chad Renee","Australia","2014-07-06","We flew from Brisbane to Auckland on Business Class (I upgraded us last minute on the flight June 27th) - I think people are very harsh with their reviews as we had a fantastic experience.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","John Lin","United Kingdom","2014-07-06","Flew Taipei to Tokyo on 23 June. At the boarding gate the scanner wasn't working well to scan my boarding pass and the passenger in front of me but was overall smooth and didn't cause too much trouble. Inflight service was okay and crew members were friendly. Food was good and a lot of choices for films and music for a 3 hour flight. The cabin pursers announcement was difficult to follow. The most strange thing was that on leaving the aircraft there was no one to greet you at the door and in fact no crew member could be seen from my cabin.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","David Walker","United Kingdom","2015-04-28","This is the worst long haul airline that we have ever flown with from a customer service point of view. Cabin crew were miserable and down right rude when we asked for 2 white wines. We were told that only red was available in an abrupt manner beer cola lemonade or water which when you are on a 13 hour flight was disgraceful. The food was bad we were starving and nothing was available that met our palette considering that the seats had been pre booked by Mercury Holidays I would have thought that provision could have been made for European customers. The economy seats were very uncomfortable as there was not enough padding so a very long journey seemed much longer.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","M Enrile","Australia","2011-08-31","MNL-HKG-MNL. Everything is simple but efficient. Flight attendants were friendly and efficient. Cheap and affordable flights - worth the money. I would have loved to see a movie on board though. Something that they can probably venture into in the future. I recommend for short haul flights and if you are on a budget.","","","Economy","","8.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","N Pitcher","Canada","2011-08-29","Flights were cheap planes were clean staff helpful. Booked all flights online. There were never any problems with cancellations or baggage. This is definitely a no frills airline but still one of my favorite airlines world wide.","","","Economy","","10.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","R Jose","Philippines","2011-08-23","CEB-DPL return. Very strict on baggage your flight will come out more expensive even if you pre-pay for your baggage. No more free baggage allowance on their flights. Ground staff at DPL are unprofessional and chaotic at the counters. Inflight crew carry out their job in a robotic manner.","","","Economy","","3.0","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","T Garcia","Singapore","2011-08-11","SIN-MLA-SIN. Check-in at SG budget terminal chaotic ground staff kept moving us between counters. Flight was delayed and it took 2 hrs to clear immigration in Manila. Return to SG was delayed 1 hr boarding gate kept changing. This airline has a habit of cancelling and delaying flights. Internet rates are sometimes more expensive than full-service airlines.","","","Economy","","2.0","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","C Flores","Austria","2014-06-30","On board service is absolutely minimal. Unfriendly staff no trace of hospitality at all. Entertainment: all music is Chinese only! No classical music at all (but Chinese traditional music in abundance). Inflight magazine in Chinese language (with some minimal English words added). Cleanliness is rather low overall impression: very low. The good things: flights were smooth and we felt safe. Punctuality was good.","","","Economy","","2.0","4.0","1.0","2.0","1.0","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Gerhart","Germany","2014-06-30","I flew Frankfurt-Beijing-Guiyang and return and I was completely satisfied. The first flight was on-time. In Frankfurt Air China flies from the Lufthansa gate which is quite conveniently located. Entertainment was good but it can be boring for people who speak neither Chinese nor English. The flight attendants were very friendly the food was good supply of drinks after request at night. Flight landed on-time in Beijing but we needed to take a bus to the terminal. Connecting flight was on time again but operated by Shandong Airlines which was also okay. On the way back both Air China flights were punctual leaving but due to high air traffic (not Air China's fault) we were delayed for about 90 min at Beijing Airport. During the waiting time drinks were available (self- service only) The cabin crew was friendly and we encountered some turbulence so service was suspended quite often. There were too many announcements telling passengers to stay at their seats! Self-service in the galley was okay even alcoholic beverages were included. Flight attendants didn't mind people going into the kitchen and getting food and drinks by themselves.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Nicolaas Brandts","Netherlands","2014-06-30","AMS-BKK-AMS on CI late June 2014. I chose CI because of the great fare and the early arrival in BKK and AMS on the return flight. CI uses the A343-300 on this route. May not be the most modern plane but it has a very comfortable seating lay-out even when full like my 2 flights with ample legroom. Flights departed a little late but arrived ahead of schedule. Meals and service by the crew were much better than expected. The IFE is basic compared to Emirates but still provided for a good few hours of entertainment with an interesting non-Hollywood selection. All in all 2 fine flights for a great price. I will use this airline again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Dorothy Spence","United Kingdom","2015-04-28","April 2nd return on April 17th. Outgoing flight MU552 plus MU2504 MU2342 MU5183 and return flight MU551. We have just returned from a 3 week trip to China. I had read all the negative reviews about China Eastern and approached the flights with great trepidation. We did long haul to Shanghai then several internal flights then one flight back to UK from Beijing via Shanghai. Apart from one very inedible breakfast I was completely satisfied with my flights. The staff were attentive pleasant and polite and the food good. My only criticism is that they don't really serve alcoholic beverages and my husband was only allowed 1 beer on the way home. For a budget airline the service was good and all flights took off and landed on time. Well done China Eastern airlines.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","W Roulent","Australia","2011-07-20","MNL-TPE return and MNL-BKK return on A319/320. The tickets were cheap and paid extra for the exit row with no recline. All flights departed and arrived on time. Nothing noteworthy just standard low cost flights. The only downside was the 'currency game' played by the crew with passengers. On a daytime flight its fine but at 2am it can be irritating. Also flew MNL-MPH return. The flight there cancelled we notified a supervisor about transfer worries and she was excellent and put us on an earlier MPH flight than we had originally booked. Unfortunately our flight home was cancelled this time due to the weather. Like all low cost carriers you get what you pay for.","","","Economy","","5.0","","","","","","","4.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","N Sutherland","United Kingdom","2011-07-15","MNL-BKK-MNL 7 times in the past year. No problems at all with online ticketing using a foreign Debit Card. Prices can vary quite a lot from day to day and I've never managed to get one of their so-called very cheap GO Fares. Changes can be expensive and I usually do those at their ticket office in NAIA-3. This terminal is by far the best in MNL. Check-in is efficient in MNL (though less so in BKK) and pre-paying for excess baggage (over 15kg) is now available when you book. Excellent on-time reliability on all flights. For some reason they do run the cabin temperature very cold on the A320 and this can be uncomfortable on a 3 hr+ flight. I've no problem paying for a snack and a drink if the ticket price is significantly cheaper than the competition which it is. No in-flight movies so bring a book. Good value for money on a safe and reliable airline and I'll continue to use Cebu Pacific.","","","Economy","","9.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Renata Melvanora","Indonesia","2011-07-11","My experience flying with Cebu Pacific is fine. I had no problem booking online my 2 flights (Kinabalu-Manila & Clark-HK) from Jakarta they offer great prices for such short booking. The aircraft considered new clean cabin with leather seat (just like Airasia) the cabin crew were friendly enough they have interesting merchandise to sell onboard. ...only flight from Kinabalu was getting delayed (about 1hr). but overall were OK so I won't mind flying with Cebu for my next trip.","","","Economy","","7.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Matthew Williams","Philippines","2011-06-17","Flew the MNL-MPH route. Flight to Caticlan delayed finally got on. Flight back to Manila cancelled. All other airlines for the day were fully operational but Cebu Pacific insisted our one flight was cancelled because of weather meaning ""force majeur"" which leads to the next part. The solution was 2 hrs on a public bus at our cost to go to Kalibo then fly to Manila when we could get a flight out with any of the other airlines operating out of Caticlan as they could handle the ""weather"". No refund for the flight cancellation because of ""weather was outside their control""!","","","Economy","","","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Tianli Chen","United States","2014-06-25","Terrible service all around will not fly with them again. Our flight did not even land in Beijing because of a ""weather"" condition but when I checked the weather at the time it was sunny. No other explanations were given. Upon landing in Beijing I obviously missed my connective flight to Harbin. They offered us a hotel and a good 3 course meal but instead we were transported to a rural area with only a cup noodle.","","","Economy","","1.0","2.0","2.0","2.0","3.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Nick Powell","Thailand","2015-04-23","I was so impressed with this airline's offer to NYC from Shanghai especially given the price. Brand new aircraft (3/4 months old) professional and polite cabin crew reasonable food plenty of water/juice offerings blankets and to top it - emergency exit aisle seats offered on both legs for no additional fee.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Thantirige Rukshan","United States","2015-04-19","Traveled between SIN-NYC via PVG (RT) on economy. SIN-PVG-SIN flights were old and had no in-flight entertainment but PVG-NYC-PVG are modern (777-300) and had good movie selection however they do not turn it on until an hour after take-off and turn it off 30 min-45 min before landing. Staff barely speaks English and sometimes act rude (specially in SIN-PVG-SIN sectors). Food (including the selection) is very poor and below average in all sectors. Sometimes they only serve Beef or Pork so good luck if you don't eat either. So overall you can survive but this is definitely not ANA or Japan Airlines. I might still fly with them if tickets are really cheap (at least 1/3 cheaper).","","","Economy","","5.0","4.0","1.0","2.0","3.0","","","3.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Knibbe","Australia","2011-06-14","Seoul-Manila-Seoul satisfactory for a low cost airline. Check-in smooth. I didn't buy any food because it seemed mostly unappealing. The return flight was extremely turbulent and although the turbulence was obviously not the fault of the airline it would have been good to hear some kind of announcements of reassurance from the captain as the atmosphere in the cabin was very tense for most of the flight.","","","Economy","","7.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","A Soriano","Philippines","2011-05-22","Our flight was delayed over an hour going to Kuala Lumpur and over 40 hours going back to Manila! Cebu Pacific didn't even bother to book us for an overnight stay at a hotel. We also had to demand for every meal voucher that we were provided. In the plane they ran out of hot meals (instant cup noodles) and chips. Prior seat selections we had paid for were not honoured either. To top it all when we got back to Manila our luggage was missing!","","","Economy","","","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Stuart Bell","Australia","2011-05-16","Flights were in and out of Manila to Kalibo and also to Legazpi. While the prices are cheap and staff friendly the whole experience was a pain. Firstly the check-in at Manila is terrible. The queue seems to take forever as the staff are very slow which is not surprising as the admin and ticketing process they have is ridiculous. Multiple pieces of paper stapled together when just a boarding pass would suffice. At Manila expect to wait in line for at least an hour for check-in even if you are early. Every flight we took was at least an hour delayed this caused issues with our connections at the other end. The delays just seem to be a natural occurrence to Cebu Pacific which is probably why they offer no apology when they finally get round to notifying you of the delay. Once on board you can expect to wait quite a long time for the plane to actually leave as the runway traffic is very heavy at Manila.","","","Economy","","3.0","","","","","","","4.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Mark Taylor","Australia","2011-03-27","BKK-MNL was very good value for money. Paid for the extra legroom in Row 1 and also the extra 5kg. Very smooth check in and boarding and flight was on time. Crew friendly and there was food and drink available for purchase.","","","Economy","","7.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Pomeranze","United States","2014-06-23","Beijing to Shanghai Business Class June 21. Despite both ATC and weather delays (neither of which were the carriers fault) we had a really good experience. Flight was operated by an A330 which was internationally configured as it was continuing to Melbourne. Very comfortable seating good entertainment including camera's and maps and a very decent snack. Crew were efficient and kind although not overly warm and they were inconsistent in their enforcement of safety regulations i.e. Cell phones on and seat backs up. The female crews seemed hesitant to enforce correct behavior of Chinese men. All in all a very good professional experience.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","David Fishman","China","2015-04-16","Great round trip from PVG to SFO non-stop. On-time both ways (although I know this is not common for CEA). Plane was a new 330-200 with a well-equipped IFE. Very clean very nice. The flight was only about 40% full going to SFO and maybe 60% coming back. The stewardess told me that this was pretty normal for this flight maybe a combination of it being a new segment as well as the low season? I don't know but it was lovely. The regular economy seating seemed to have fairly spacious legroom but I didn't have to experience it since I was able to switch to the exit aisle on both flights. The gate attendant in PVG told me that there were no exit aisle seats available but they were clearly all empty when I got on the plane so I moved myself. On the way back the attendant in SFO was able to get me into an exit aisle seat with no fuss whatsoever and no additional fee either (looking at you US major airlines and your ""economy plus/economy comfort"" seat class). The Chinese on the flight preferred to try to get an entire empty row to themselves allowing them to lay down across the economy seats so there was no competition for the exit aisle seats. Service was friendly and polite (I speak Chinese so I can't comment on their language ability). Food was just average but not a deal breaker. Looking forward to taking this flight again. Also in SFO I was able to switch my return flight from SFO-PEK to SFO-PVG without any change fee since the original Beijing flight had me transferring in Shanghai anyway. Class! Can't imagine Delta letting you do that.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Jonathan Day","Australia","2011-03-21","MNL-KULh. Booked online from Australia with no problems. Seating somewhat cramped but OK for 3.5hr flight. Service onboard OK but not as friendly or /professional as Air Asia. Only paid A$90 so good value. Only problem was arriving at KUL LCC at 1am so stayed at Tune Hotel at LCC - very handy and cheap.","","","Economy","","7.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","R Cruz","Philippines","2011-03-07","Flew with them on PPS ILO and CEB routes on A320 and A319 and they were okay. You may encounter some delays but most of the time I was with them flights were just few minutes behind the scheduled departure. Seats are a little bit cramped up but it's okay for short domestic flights. Was able to fly with them for as cheap as 1 USD and these great deals make Cebu Pacific emerge as one of the best low-cost airlines.","","","Economy","","7.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Philippe Van der Perre","Belgium","2011-03-06","MNL-Cebu-Caticlan. Second flight was delayed for 9 hours. The ATR had technical problems and apparently Cebu Pacific did not have engineers to solve the problem. Staff were friendly and felt sorry for the delay: They even gave a voucher for a free flight to be used within 6 months. As I paid not even 3000 Php for both flights I can t complain.","","","Economy","","6.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Shahab","Australia","2014-06-20","I did not have any service related problems with air china on return flights SYD-PEK-STO. Slight flight changes were emailed well in advance. I requested special meals which I got on all legs. Crew were very courteous. Some of the PEK-STO have inflight personal entertainment now but the selection is very poor and worst of all it is the same on all legs. Better to have your tablet or laptop pre loaded. If you are tall like me then don't choose a window seat. These seats and the middle two seats in the centre rows have a large black media box that sits where your left leg should - very uncomfortable on overnight flights. Overall a good experience minus any frills.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Hibberd","United States","2015-04-06","Apr 2 MU 748. Apr 3 FM 9451. Apr 3 MU 757. Apr 3 MU 2583. China Eastern Airlines must be one of the most unprofessional non-service oriented airlines available for your air travel needs. As a first time flyer with China Eastern I experienced multiple-long two hour-delays uncomfortable seating rude unhelpful airport staff flight attendants that do not speak English and to top it off a canceled flight. A connecting flight in Shanghai was canceled just a few minutes before departure with no explanation given. The Flight Status app noted that the plane that was supposed to be in the gate for that flight landed at another airport. Maybe China Eastern needs to do a tune up on their flight navigation instruments. The ticketing staff in Shanghai booked me on another flight at another airport an hour away! No compensation was provided for food hotel or transportation to the airport. To add insult to injury the agent at the check-in counter did not book my bags all the way so I had to get them for a second time in Kunming and re-check them before the final leg of my journey. Never again China Eastern.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Brent Evans","New Zealand","2015-08-02","My wife and I cannot speak highly enough about the food and service provided by China Southern. We recently traveled Auckland-Guangzhou-London return. All flights were outstanding. Cabin crew went out of their way to make our flights enjoyable. The food and service was exceptional. Seating and beds in First Class were very comfortable. Unfortunately my bag did not make it on to the plane in London for our trip home but did arrive on the next flight. Although there is limited inflight entertainment options on offer when compared to Western airlines, the cabin service, food and overall value and experience more than make up for this. ","A330-200 / Boeing 787","Couple Leisure","First Class","Auckland to London via Guangzhou","10.0","5.0","5.0","5.0","4.0","4.0","","5.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","David Fiddyment","Australia","2011-03-04","I've flown a few times - mainly between MNL DVO and CEB. Most times I've booked the flights from Australia and had no issues with the website or pricing. Airport experience does tend to be somewhat chaotic but onboard experience is fine. Comfortable and clean aircraft with cheerful crews. Since they're basically all short haul flights I don't mind about food or amenities.","","","Economy","","8.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Barry Mather","Macau","2011-02-11","There should be a body to review how Cebu Pacific do business online it's not much short of fraud. Almost every time I book on line the ultimate response is ""cannot process your card"" and every time you try again the price increases. In November I was booked on a Tiger flight from Clark Philippines to Singapore take off at 12.20. Tiger cancelled at 11.00am and accepted no responsibility for this. The Cebu Pacific flight taking off at 12.10 was only half full and put their price up immediately from 3950 pesos to 15000 pesos. Am I the only one who thinks this sort of practice is criminal?","","","Economy","","2.0","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Northam","Thailand","2011-02-04","Cebu to Manila A319. Checkin very slow and seemed quite disorganised. Although aircraft was new seating very tight and uncomfortable. I was assigned a window seat on the last row which had no window and was so cramped that it proved to be one of the worst seats I have had to endure. It was impossible to sit in a normal fashion as my knees were pinned against the seat in front of me. I understand Cebu Pacific are a budget airline but I would eagerly pay more not to endure such seating again.","","","Economy","","2.0","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Paul Johnson","United States","2011-01-03","Cebu Pacific has low published fares but by the time you pay for seating excess luggage any snacks including water and Anything else you are paying about the same as PAL. Couple this with the arrogant staff and it is not worth it. After my last trip I have decided that even if Cebu Pacific were free I would not use it. The last flight of my last trip was modified online and changed to a later time and I went through the payment process. When checking in I was told that no record existed and because I had missed my previous flight I would have to buy a new and much more expensive ticket. Having no choice I did so but will never fly them again. Their online booking system is so full of holes that you are taking a big risk with your credit card by using it.","","","Economy","","","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Hall","Australia","2014-06-17","I flew from Osaka to Ho Chi Minh with a connection in Beijing. The first flight from Japan was ok although staff were quite unfriendly and check in was really slow they took about 15 minutes looking at my passport and visa. The second flight was an hour delayed just boarding - no announcements were made for the reason of the delay. Once we boarded we waited another hour and a half on the plane. Again no announcements were made as to why we were waiting for at least the first hour and no crew were in sight we just sat there. Food was pretty mediocre and when offered a choice of chicken or seafood they then said there was no chicken and I had to wait. It took about 15 minutes for them to bring the food out after serving everyone else and when I asked for it after about ten minutes the crew member just laughed and said you will have to wait. Small uncomfortable seats. However no issues with baggage being transferred which was good and flight itself was pretty smooth. All in all not a great experience and one of the worst airlines I have flown with.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Gerald Werner","United States","2014-06-17","My return flight from Changsha to Beijing was delayed 3 hours causing me to miss my connecting flight to LAX. No explanation apology or help to make the LAX flight. I was flying business class at great expense. This kind of treatment was most unexpected. I missed the flight by only 5 minutes and had I received some help at the gate I could have made it. Other airlines make the effort. Going back to rebook was very difficult with no help offered. On the later return flight to LAX the flight attendants were very poor for a business class seat but they did allow Chinese to move into open business class seats but when I asked to move to first class for my problems I was rudely denied by the international manager. The food and drink for business class was both cheap and poorly offered compared to other airlines business class. Last time I use this airline.","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","William Cayetano","United States","2015-04-06","I am currently at Pudong International Airport with my wife and our flight has been delayed three times transferring to Nanchang and we have been stuck here for 12 hours. No apology has been acknowledged nor has there been any reparations since it is China. This is my fist time visiting China and certainly my last. I refuse to fly on China Eastern ever again and will see if we can pay extra just to avoid our trip back to Honolulu being delayed. I wish I had read this sooner so that's could've simply paid a few hundred dollars more to avoid this horrible mishap.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Zhang","United Kingdom","2015-07-26","Terrible delay and customer service! I went to Beijing Airport 3 hours early and wanted to change to an early flight to Guangzhou. However I was told to go different places and finally I gave it up. The plane was delayed for an hour. My flight change over time was 2 hours. Then when the plane arrived in Guangzhou, it was one hour and half delayed. No ground crew helped me although I asked the plane staff for assistance. When I got to the boarding gate for Dubai, this flight was delayed one hour and half. When it was landed in Dubai, it was two hours and half delayed. I planned three hours change over time. Unfortunately I missed my connection. I had to stay at the airport for 5 hours for one morning flight. ","","Solo Leisure","Economy","Beijing to Dubai via Guangzhou","2.0","3.0","1.0","2.0","2.0","1.0","2.0","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Haocheng Wu","China","2015-07-26","The flight attendant was very attentive. After getting on to the plane, my daughter fell asleep and missed breakfast. After she woke up, the flight attendant brought her breakfast and cake. Although it was a very long flight, and flight attendants were tired, they still treated us with respect and enthusiasm, and I really appreciated it.","Boeing 787","FamilyLeisure","Economy","Guangzhou to Vancouver","9.0","3.0","5.0","5.0","4.0","4.0","1.0","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Liao Guohui","China","2015-07-20","My family and I traveled on 18th July from Guangzhou to Vancouver. Since it is our first long haul international flight, the crew were warm and patience, and assist me to complete the entry form on board. The choice of food and entertainment was very good.","Boeing 787","FamilyLeisure","Economy","Guangzhou to Vancouver","9.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Brian Fisher","United States","2011-01-02","We had to cancel our flight with CEBU one week before we traveled due to a work emergency and they charged us approx 50% fee to do so then would only refund the remaining 50% in travel credit which must be used in 90 days. This company is predatory we were very disappointed in their policy.","","","Economy","","","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","J Sabaduquia","United States","2010-12-14","MNL-CGY-CEB-CGY. Wesbite was good though had some issues with it they accepted our Master Card. Check-In took forever because there were 11 of us; however; check-in agent was friendly and helpful. Terminal 3 is excellent leaps and bounds better than T1. Boarding was chaotic as ever on an A320. Seats comfy cabin was new and clean. Legroom was awful. FAs were unfriendly and robotic no smiles at all. Good BOB options good prices. Though a complimentary drink would be nice. CGY-CEB-CGY on a smaller ATR-72 both flights were uneventful. Both flights were departed and arrived nearly 30 minutes ahead of schedule. Cabin were once again spotlessly clean FAs same we had the same FA on both legs sort of friendly. Had some games which was appreciated. Overall Cebu Pacific is a true lowcost carrier. I would use PR next time for more class and comfort.","","","Economy","","7.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","N Sutherland","United Kingdom","2010-12-06","BKK-MNL-BKK twice in the past 4 months. On time departures and arrivals on all flights. No problems with ticketing and some very good prices to be had compared to PAL and Thai. Usual zoo of a check-in in BKK with people messing around with excess baggage and not being prepared to pay for it. MNL much better. No real complaints with Cebu Pacific - good value and I'll continue to use them.","","","Economy","","9.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Walter Bertschinger","Switzerland","2010-08-07","Cebu - Manila: My online reservation could not be accessed by staff at the airport. I was offered to take the same flight at almost three times the price I would have paid if my booking had registered correctly! The print-out of my e-ticket was considered irrelevant. Shaking heads and shrugging shoulders were the reactions I got from Cebu Pacific staff. I decided to use another airline. Despite some okay experiences with Cebu Pacific on previous occasions I will never use it again.","","","Economy","","","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Acheson","Canada","2014-06-13","Flew LAX to PEK. Other reviews had made me resigned to a bad experience but I was pleasantly surprised. I would rate my flight much more highly than the three flights I had with Hainan Airlines in 2012. Checking in I was happy that the agent could change my allocated window seat to an aisle seat. It turned out that I was given one of only six double seats on the Boeing 777-300 ER! My troublesome right leg was therefore free to move around. The airplane was newish and very clean. All the flight attendants were female young and smartly turned out. While not particularly friendly and making little attempt to socialize with the passengers they were polite and at least one was always available near the midship galley which had tea water juice and cookies for snacking. Seats were fairly comfortable with the usual minimal recline feature. Food was another surprise: tasty chicken and rice or shrimps and rice; but the ""tomato"" juice was atrocious. Late in the flight the faucet in one of the toilets disintegrated. I alerted a flight attendant who examined it gave up on fixing it and then walked away! I wrote a warning sign in English and asked a more senior attendant to write a Chinese version. She did so and agreed with me that locking the door was a good idea. That was a sound decision because I later observed several fellow passengers waiting to use the toilet oblivious to the clearly posted message! The choice of inflight entertainment was wide and the maps were the best I have seen on an airplane.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Acheson","Canada","2014-06-13","Lhasa-Kathmandu. May 10 2014. Inexplicably instead of flying directly from Lhasa to Kathmandu which would be a diagonal flight path with Mount Everest to the left of the plane we flew due south then due west and so I saw Everest from my window seat on the right of the plane. I had asked to change my seat to the left window but was told that this was not possible so I was glad that I got to see Everest after all! Otherwise an OK flight. Nothing remarkably good or bad.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","David Mack","China","2015-04-01","I recently flew with China Eastern Airlines and it was a terrible experience. Without any warning or explanation my flight from Bali via Shanghai to Toronto was delayed by two days and I was told I would have a 24 hour layover in Shanghai at my own expense (technically I would not be permitted to leave the airport without a visa). When I tried to speak to a representative in Bali I was informed that China Eastern does not have representatives in the country - only ticket agents. The website does not provide a customer service email (which is a fairly unique approach) and when I finally got through to an English speaking China Eastern office operating out of Vancouver (from my hotel in Bali) I was informed that I needed to speak with the Shanghai office. Finally when I got to Shanghai nobody from China Eastern was in the least bit interested in either explaining what happened. I will never fly with China Eastern again.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L McVey","United States","2015-04-01","Our flight was from LAX to Shanghai. Our flight left on time both directions. The plane was clean and the seats were fairly comfortable. They reclined much more than a lot of economy class flights I've been on. We were served two full meals and one snack. The food was probably a 3 on a scale of 1-5. Not as awful as I expected. Usually chicken pork beef or fish with noodles or rice. We did get salads on the LA leg. They only served red wine and beer and when the two bottles of red wine was gone that was it. No mixed drinks. Our flight attendants spoke a little English and were courteous. My big complaint was I booked this flight through Webjet and it was difficult to confirm our flight. Tried calling several times and was on hold for over 45 minutes once with no answer. Web site was difficult to navigate I eventually emailed China Eastern and was told I was confirmed. I was unable to choose seats. If you can choose your seats try rows 70-74 with window seats as there are only two seats instead of three. I was able to score these seats on the return flight. The inflight entertainment was excellent with over 50 English speaking movies to choose from as well as some foreign films and games.","","","Economy","","5.0","4.0","4.0","3.0","5.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","F Yang","China","2015-07-20","Flew CZ321, CAN-MEL on 11/04/2015 in business class. The check-in process was quick and hassle free. In the CS lounge they provide tablet devices as a portable entertainment system which helps to kill some waiting time. Similar devices are now also handed out on short domestic flights with small aircrafts (business class w/o IFE). The CAN-MEL flight itself was decent with regular drinks run and average food options. Seats were comfortable enough to sleep in. Cabin crew were pleasant and attentive with keen eyes for details. IFE movie choices were limited and could use some updates. All in all still a good 10-hour flight experience.","A330","Business","Business Class","Guangzhou to Melbourne","8.0","4.0","5.0","3.0","3.0","4.0","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Philip Tracy","United States","2015-07-14","Guangzhou to LAX on new A380. China Southern Airlines will get you where you need to go in a safe and clean environment, staff are courteous but don't really interact. Aircraft is clean but no mood lighting. Choice of movies is limited. No ability to charge iDevices on seatbacks.","A380","Couple Leisure","Economy","CAN to LAX","7.0","3.0","3.0","4.0","3.0","2.0","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Giulio Granzella","United Kingdom","2015-07-14","PVG-Xian was almost an hour late due to traffic problems but it was a smooth flight with good service from the flight attendants. A big problem was the food, it was tasteless, oily rice with pork - a let down but the airline gets you from A to B comfortably. I then flew Xi'an to Chengdu, smooth boarding and check in, sat in seat 58A in the back, recline was a little limited but the generous eg room made up for this. Served a lunch box with simple snacks such as bread, pastry etc.","Boeing 737-7/800","FamilyLeisure","Economy","Shanghai to Chengdu via Xi'an","6.0","3.0","4.0","2.0","","4.0","","3.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","N Sutherland","United Kingdom","2010-06-17","BKK-MNL-BKK. Flights a little quieter in recent weeks due to the problems in Thailand. Quite large variations in price depending on precisely which days you travel. Cebu Pacific used to have very good last minute prices - not any more and the cost to change a travel date was about the same price as the original ticket. They're also cracking down hard on excess baggage - 15kg for checked in bags and 7kg hand carry. Don't expect to haggle an extra few kilos for free - and they're checking (weighing) bags again at the gate. I'll continue to use them in favour of PAL or Thai since their prices are still very competitive their reliability in my experience has been very good and NAIA-3 is by far the best MNL Terminal - just don't carry too much luggage.","","","Economy","","9.0","","","","","","","4.0","1"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","S Charles","Philippines","2010-06-14","When we decided to fly from Cebu to Caticlan (Boracay) we were hesitant to fly Cebu Pacific because of horror stories we heard but opted to give it a chance. We booked and purchased our ticket 3 months in advance. Between that date and the flight date Cebu Pacific called 3 times to change the time of departure. The worst thing happened when they called 6 days before the actual flight date and told us the flight would be cancelled and they would fly us to Kalibo (3 hours away from Caticlan by bus). The airline rep tried to appease us by providing a free bus ride from Kalibo to Caticlan however this would mean we would arrive in Boracay past 7pm instead of the original schedule of 3pm. This in effect wasted 1 entire day and meant we paid for 1 night's hotel stay which was useless. Having no other recourse we agreed but to our horror upon arriving in Kalibo the bus they prepared from Kalibo to Caticlan was not big enough to accommodate all passengers. They had to fit all 13 of our group into 1 small van. Needless to say we have all vowed to never fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"cebu-pacific","/airline-reviews/cebu-pacific","Cebu Pacific customer review","Ian Pattison","United Kingdom","2010-05-13","Gensan-Manila. A pleasant flight staff a bit scarce but helpful and nice. Aircraft was clean. Flights can be delayed but that is not just Cebu. A good low cost airline to get around the Philippines.","","","Economy","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","B Tang","Hong Kong","2014-06-04","HKG-PEK-ARN / ARN-PEK-HKG. Surprisingly no delays at all. Flight attendants were impolite. Lack of ground staff support at ARN. Seats were narrow and really uncomfortable. Economical with respect to fare.","","","Economy","","2.0","2.0","2.0","2.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lea Bree","Australia","2015-07-13","Recently took several flights with China Southern. First Melbourne to Xian via Guangzhou, then Chongquin to Guilin, Guilin to Melbourne via Guangzhou. All flights were on time. I found them not quite as good as Cathay, but still adequate. The entertainment (personal) was quite limited for English but still had a variety of TV sit-coms/dramas and movies. Coming back a bonus was that even for domestic-international if you have more than 6 hours wait (we had 12 hours) they put you up in a hotel room for free including transfers even during the day. You go to international check in, find G17 which is opposite the G's for check in and they check your details and then escort you onto a bus for your transit hotel. Bonus. However the seats we had 51A, 51C coming back from Guangzhou to Melbourne, mine didn't recline and my husband had NO tray table. It was removed some time some how. We mentioned this to the flight attendant who said they would be willing to let him sit somewhere else to eat. Me, well too bad. Not the greatest help. So instead of the hassle he just balanced his meal on his lap. Not really acceptable. Shame as we would have rated this airline much higher if they had done the right thing by us and let us sit in seats that had all their bits working, like a table and a recline (it was an overnight flight). The seats were hard. Without our issues I would recommend, but they could do so much better at no extra big cost.","","Couple Leisure","Economy","Melbourne to Xian via Guangzhou","5.0","2.0","1.0","2.0","3.0","3.0","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Philip Tracy","United States","2015-07-13","Jakarta to Guangzhou on B737-800. Aircraft in decent clean condition, IFE on each seat back. Flight departed on time, cabin crew efficient and friendly enough. Food and wine plentiful and decent.","Boeing 737-800","Couple Leisure","Business Class","CKG to CAN","8.0","4.0","4.0","4.0","3.0","4.0","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-07-13","Left Shenyang on time, 30 minute stop in Taiyuan and continue to Kunming. Check in quick and efficient being a Skyteam Gold member. Nothing to complain about concerning CZ's service. The only nuissance is that they cannot get the priority luggage handling right. Even with priority tags my bags always arrive late on the belt. Airport issue? In general CZ is one of the better airlines in China.","","Business","Economy","Shenyang to Kunming","8.0","4.0","4.0","3.0","2.0","2.0","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Venton David","United Kingdom","2014-06-02","Flew on May 3rd LHR-PEK-NRT and return May 11th/12th NRT-PEK-LGW. Flight CA938 LHR-PEK on 777-300ER excellent service from boarding to departure at Beijing. Boarded and departed on-time at LHR and meals and drinks service in Economy class were excellent and the cabin crew were very efficient and polite throughout. After disembarking at Beijing and transferring through the transfer formalities in 20 minutes then boarded CA421 from PEK to NRT. A smaller aircraft A320 but still fantastic service and the added bonus of a full meal for this 3.5 hr flight. Once again cabin crew attentive and efficient and thoroughly enjoyable flight to arrive at Narita on time. Return flights were equally impressive firstly an evening flight on CA168 from NRT to PEK on 737-800. Another good inflight meal and drinks and service impeccable despite aircraft virtually full of Chinese tourists returning to Beijing. Arrived in Beijing at 9.45pm and after an even quicker transfer at Beijing boarded flight CA861 to London Gatwick (LGW). A330-200ER. A rather strange departure time of 01.35 was slightly tempered by plane preparation which meant an 03.00 departure however once on board this aircraft the service was excellent once again. Inflight meals and drinks perfect and service once again impeccable arrived at LGW at 07.52 feeling very refreshed. Air China are in my opinion are excellent and are excellent for value. It does help to speak some Chinese Mandarin as I can as the Cabin Crew do respond very well if you at least make some effort.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Robert Walbeek","China","2015-03-30","Flew Kunming-Dhaka return and back to Shenyang with MU they should change their code to AL (always late). I must admit however that there were announcements from the cockpit in English! A first time ever after flying 10 years with MU. MU would not be my first choice but no alternatives from Kunming to Bangladesh. MU is way behind CZ when it comes to service food quality and general appearance. Business class lounge in Kunming had a very nice breakfast with bacon and eggs but you have to be early after 9 am it is gone. Recognition of your Gold Skyteam status is non existent.","","","Economy","","5.0","4.0","3.0","2.0","2.0","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Fitch Colin","United Kingdom","2015-03-28","Overall review I flew out on the 17 November 2014 from Paris To Shanghai with a connecting flight to Manila before I left I received an email informing me that my Manila segment was cancelled due to operating difficulties and offered the options to cancel some other day or accept the day layover in Shanghai having already booked an onward flight from Manila I argued that they should transfer me to a different airline at their cost which was accepted. Needles to say on arrival in Shanghai the transfer option to a different airline had been cancelled I was transferred to a hotel for the night which was a reasonable standard hotel. No further comments on the outward Journey accept the food on the Manila Flight was something I could have got at a 7/11 before boarding it was a suppose worse as I had no choice once aboard. Return flight 17/03/2015 Manila Shanghai-London. 1 week before departure on ringing China eastern to recall my flight details was informed that my London segment was cancelled (due to operational difficulties) and that I would have to lay over in a hotel for a day at their expense. Flight MU 212 took of on time from Manila and had been in the air for 30 minutes when the captain announced that there was fog over Shanghai and we did not have enough fuel on board to wait for it to clear (he said 40 minutes) we would be returning to Manila so after burning off enough fuel to land we had a splash and dash to Shanghai we had enough time to get a snack in the shops at Manila as nothing was offered by the airline we took off again about 3 hours behind schedule. Food again was very poor on landing at Shanghai was transferred to a poorer state hotel where the staff had very limited English and poorer quality rooms then the hotel on the way out was picked up by coach in the morning and transferred to the airport.","","","Economy","","2.0","5.0","4.0","2.0","4.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Noel Glennon","Australia","2015-07-09","The check in process was very poor in Guangzhou. I could not find a business class check in counter. I went to a China Southern enquiry counter and the first person there was too busy on the phone. The second person I spoke to directed me to the Premium Economy check in counter where I eventually checked in at. The lounge is poor and the choice of food and beverages was not good. The aircraft was spacious and clean. There is more than adequate space and a proper lie flat seat. The service was faultless with four staff in the business class cabin. What however lets the airline down is the food. It was pretty poor. The single toilet was kept clean during the entire flight. I had trouble with the IFE and could not use it.","A330","Business","Business Class","Guangzhou to Sydney","8.0","4.0","5.0","1.0","1.0","1.0","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Hehui Zhang","China","2015-07-06","I travelled to NY on 5th July by China Southern from Guangzhou. The flight was 2 hours late taking off which meant I missed my connecting flght to Indianapolis. The staff helped me to find another connection and I caught up with my schedule finally！","B777-300","Business","Business Class","Guangzhou to New york","7.0","4.0","5.0","4.0","3.0","5.0","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Neal Postma","United States","2015-07-05","China Southern Airlines is a step above others based out of China, but not by much. The A380 I flew was very nice, but the remainder of their fleet is very sub-par. The staff are generally rude and apathetic to requests. The website is useless. Forget collecting miles, their program is terrible, especially if you want to collect flying with another sky team member. The food is lousy at best. The benefit is that they are the only airline flying from Guangzhou directly to the US. The fares are generally quite low for a direct but I think I would now prefer to just take a layover.","A380","Solo Leisure","Economy","LAX to CAN ","3.0","1.0","1.0","1.0","3.0","1.0","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Sawhney Swati","Canada","2014-06-01","Flew from YVR-PEK-DEL and return. Like most of us I had absolutely no idea how bad Air China was and so booked the tickets solely because of the low prices. Well after reading the dreadful reviews here I was terrified to go aboard but was pleasantly surprised that the flight was not half as bad. Well the food wasn't all that great but it was bearable. No hot drinks but there were plenty of cold ones in the galley. To be honest the seats were pretty comfortable and plenty of pillows and blankets were provided. I was kind of expecting them to not serve too many meals so was well prepared with my own. The crew was quite helpful they weren't smiling much but weren't rude as such. I guess their lack of English makes them sound rude they don't do it on purpose. Surprisingly Beijing airport staff was great too I was with my 3 yr old daughter and they helped me at every point. To be honest the service was quite good considering the low tickets fare. When you travel with a child you hardly get time to watch any movies so I can't really comment on that but overall the flight was good. Wouldn't mind traveling with them again if the airfare is low.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Seet Adrian","Singapore","2015-03-28","I flew on two domestic sectors KMG-JHG JHG-KMG and one international sector KMG-SIN. Domestic flight was interesting. I checked into the Domestic Skyteam Elite counter at Kunming Airport and gave them my Garuda Gold card (Skyteam Elite). They had never seen the card nor heard of the airline before. Thank goodness I could speak Mandarin and understood the question the counter staff was asking another puzzled colleague and could tell them it was an Indonesian carrier within the Skyteam. After checking in for me she tagged my luggage with priority baggage handling which was only accorded to Skyteam Elite Plus members but hey I wouldn't complain. The one hour flight from KMG to JHG was short. It was operated on a B737-200 which was relatively comfortable on the second row of the economy cabin. I had the aisle seat and slept through the flight. There was no personal IFE on board. Water and a packet of candies were distributed as you boarded the aircraft. On my flight back from JHG-KMG I had the same puzzled look from the check in counter staff about my Garudamiles Gold card. The Skyteam/Business Class counter was not open which was strange. The domestic queues for economy class was long. Flew the B737-300 and the aircraft had a slightly newer configuration than the flight from KMG-JHG. It was a full flight and the crew were just busy trying to get every one on board. Flight was okay. Same bottled water and a pack of candies as you board. For the KMG-SIN International leg we had to clear immigration at KMG and collect our luggage. Get out of airside and proceed to landside departures to check in. Checked into the business class counter as there were only two counters and which every was empty served me. Again had to explain to them about Garudamiles. Flew on an A320. The best configuration and seat comfort with blankets provided. Before departure a cabin crew came to me and spoke to me in Mandarin welcoming me as a Skyteam Elite member and offered me a bottle of water and politely told me to speak to any of the crew members should I need anything. Thought that was a pretty cool gesture to recognise the Skyteam Elite members even for the lower of the two premium tiers. There was no individual IFE but there were screens on board which you could watch Just for Laughs without the sound. Earpieces were not provided but given the flight was at 1045pm scheduled to arrive into Singapore at 2am I slept through most of the flight. The supper was just a box of bun and cake some peanuts and water. You could ask for other beverages which I got an orange juice. This flight carried only 60 passengers and i was fortunate to get the fourth row of three seats in the single aisle aircraft all to myself with room to stretch. Overall I would fly China Eastern again. That's also because I speak some Mandarin and it was easier to communicate with the crew who were always polite.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wendy Craies","New Zealand","2015-07-03","We flew Guangzhou to Auckland on 30th June 2014 and found them to be professional and helpful. The seating on the A330-200 aircraft is very generous in Business Class. Pillows and blanket are of a good quality and seats comfortable for sleeping. The staff were excellent and did everything to try and make our flight as enjoyable as possible. Good food and beverage options - can highly recommend.","Airbus A330-200","Business","Business Class","Guangzhou to Auckland","8.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Saiyed Dean","New Zealand","2015-07-03","I flew from Hongqiao to Guangzhou and the from Guangzhou to Auckland. The check-in service at Hongqiao was fine but the service in lounge was extremely poor. Limited food available for international traveller in lounge. Staff were uncommunicative, did not speak English to converse with international passengers and even though there were at least 6 staff at the desk, all were unhelpful. More interested in playing on their phones! Plane was delayed in Hongqiao for 4 hours. Staff did not know what was happening and had no idea when the plane would fly. When the plane did take off, they did not have my special meal, so I had very little to eat. Got to Guangzhou and only had 45 minutes to catch next flight. Got driven from domestic to international terminal and then had to run to customs/immigration - about 800 metres and then run to the plane about 800m again. No passenger carts provided. On the flight they also did not have my special meal available. I had booked and confirmed this 1 month in advance for all legs of my journey. So I had to pick what little I could eat and since I had missed my special meal on 2 flights I was pretty hungry and slept most of the time. Staff did not make any special effort to get me anything extra. On arrival into Auckland we found our luggage was left behind in Guangzhou. It took 2 days even though there are daily flights from Guangzhou. I was extremely disappointed with the service and the flights. They have good planes, poorly fitted out though, and main issue is staff training and service delivery. A lot of work needs to be done in this area. ","Boeing 777","Business","Business Class","Hongqiao to Auckland via Guangzhou","2.0","2.0","1.0","1.0","1.0","2.0","1.0","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","V Gorjanc","Slovenia","2014-06-01","Short domestic flight CA1832 from Shanghai to Beijing on a A330 was great. On time. Brand new aircraft comfortable seats in economy class on board service with warm meal (even with the choice of two different ones) and good choice of non-alcoholic beverages. Cabin crew very attentive and worked as a well-trained team. As a LH frequent traveller I had never experienced such high level of service on some of the European flights. Simply great experience. Will definitely use them on a next trip from Europe to China.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Lusty","Australia","2015-03-18","I am amazed at the bagging that the Chinese carriers get on this site. I am based in Qingdao China and do a minimum of 20 domestic flights every year mostly on China Eastern and Shandong Airlines. I have been using Chinese carriers now for 13 years. My last trip was from Qingdao to Bangkok and return via Shanghai Pudong. Checked in at Qingdao and my bag was checked all the way to BKK flight took off from Qingdao on time and landed on time in Pudong. Flight itself was uneventful aircraft was an A320 breakfast in a box was served along with your choice of drink. There was a slight delay boarding the Bangkok flight boarding was from an underground ""gate"" which of course meant a bus ride to the plane. Flight was on an Airbus A320 no IFE and due to the inevitable backlog at Pudong took off about 1 hour late. The service on board was good was able to get a couple of beers before lunch although lunch itself was horrendous but not to worry as there is plenty of good food at our destination Bangkok. Flight did make up some time en route but as I was going on holiday (Chinese Spring Festival) I wasn't bothered. Baggage was on belt by the time I cleared immigration. The return flight whilst having a MU flight number was actually operated by China Eastern's sister airline Shanghai airways. Flight was on a Boeing 737-800 and was pretty uneventful lunch was a delicious Thai curry so much better than the lunch served on the inbound flight- different catering I guess. Arrived at Pudong on time then had a 5 hour wait for my domestic MU flight back to Qingdao. There is not much to do at Shanghai Pudong Terminal 1 -however found a nice restaurant on level 2 of terminal 1 called the Hope Star restaurant where you can have a nice cup of coffee and an edible sandwich for 80 Yuan (ca $12) which is a very good price for an airport and you can sit there in a comfortable seat for hours. Flight back to Qingdao was on an Airbus A330 which is actually a leg of a San Francisco-Pudong-Qingdao flight so was equipped with IFE however due to the short flight time 1 hour 15 mins-nothing worth watching. All in all a good trip I have been flying now for 40 years averaging 30 flights per year been flying long before the introduction of IFE so I know how to amuse myself on a flight-modern travellers are too demanding and cannot amuse themselves. I believe that the Chinese carriers are very good-I do not need constant updates from the flight deck I am not a movie or rock star and do not need the cabin crew to be falling all over me. I will admit that there are communication issues with the Chinese carriers but when you board the flight  smile and say Ni Hao you will immediately have broken down some barriers. You get much better value for money and service on Chinese carriers than you do on similar flights in Europe and the US. Now long haul flights well different story you pays your money and you take your chances.","","","Economy","","8.0","4.0","3.0","3.0","0.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Heinz","Germany","2015-03-09","Flight from Nagoya to Shanghai. 3 hours delay without any compensation. No passenger communication at all from the ground staff at Nagoya. While seated in the aircraft next to an emergency exit. A male flight attendant tells me the emergency briefing of Not to touch the emergency door! The flight was set for 2.5 hours from this we had constant 2 hours of moderate turbulence - what bothered me the most was that the flight crew did not even once speak with the passages explaining the situation on why and the probable estimation of the turbulence. The cabin temperature was set extremely high. An overall rating for this quick flight. A full nightmare from arrival at the China Eastern counter until leaving the airport with my bags at my destination. This company has zero customer care and support.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","David Smith","New Zealand","2015-07-02","We left NZ on 23rd May and flew to Paris and then from Amsterdam to Guangzhou, then on June 29th flew from Guangzhou to Auckland. The first 3 flights we wetre in the rear business class cabin which we found very noisy and uncomfortable. However on our last flight we were seated in the forward business class cabin which was excellent as it was quiet and comfortable. The crew servicing this cabin were the best we experienced on the 4 flights we had.","A330","Couple Leisure","Business Class","Guanghzou to Auckland","8.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lloyd Lovelace","United States","2015-07-02","Exceptional service. Aircraft was 2 hours late taking off which meant we missed our connection to Dubai. China Southern staff helpful at Sydney and in Guangzhou getting us on another flight and making our time in the airport comfortable.","A330","Couple Leisure","Business Class","Sydney to Dubai via Guangzhou","9.0","5.0","5.0","5.0","","5.0","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Fang Jun","China","2014-05-29","Flew from PVG to TPE. The flight was delayed 2 hours due to its late arrival as the aircraft had stopped in Hong Kong due to strong wind. Late arrival in TPE and late departure in TPE. All other things were perfect. I will definitely choose this airlines again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Arthur Leung","Hong Kong","2014-05-27","Flew round trip HKG-PEK-LAX and IAH-PEK-HKG with them. First plane was delayed from Hong Kong to Beijing which caused us to miss the connecting flight. Ground crew were rude and incompetent in re-booking our ticket with long queues also just to find anyone. Cabin service was lacking in both legs of the flight with cold food. Beijing Airport itself is chaotic and terrible: long line just for transferring flight (through immigration) lack of any decent food option and shopping lack of any crew for customer service when asking for directions. On return trip I got a middle seat in 77W seat is very cramped and unpleasant even for not a big guy (5'7"" tall). Entertainment is very lacking in the AVOD system. Food is OK but some parts just plain look uneatable. Cabin crew are OK on the first leg of the flight with the normal service. The second leg is in the old 747-400 plane. I got the typical emotionless cabin crew with lack of any service after the normal drink/meal service. When asking for just a cup of water I got a reply of ""do it yourself"". Despite their relative cheaper price never again for the bad experience. They have a long way to go.","","","Economy","","2.0","2.0","1.0","2.0","2.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Walbeek Robert","China","2015-02-18","Had 3 flights with MU last week 2 domestic and 1 international. Had rather booked with another airline but no choice. All flights delayed one to two hours. No apologies no explanation. As usual no English spoken no recognition of your Elite status bags last ones on the belt. Compared with China Southern is this airline far behind in service level. Price was right but that is really the only good thing I can say about it.","","","Economy","","4.0","4.0","3.0","1.0","2.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wang Qiuxue","Australia","2015-06-28","I travelled to Perth on 25th June by China Southern Airlines, and excellent service from the cabin staff. The choice of food was entertainment was very good and although it is a long journey the staff were polite. ","Boeing 787","FamilyLeisure","Economy","Guangzhou to Perth","9.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Li Wu","China","2015-06-27","I regularly travel China Southern Economy class from Paris to Guangzhou and also internal flights in China. I am one of their Pearl Club Members (Sky Team). Their web site is rubbish and you cannot use all the points. I am an Elite Member but you cannot use the points for any flights and you cannot do it online. You have to ring China and that takes forever because no one answers the phone even then they will not book the flight for you. ","","Couple Leisure","Economy","Paris to Guangzhou","5.0","4.0","4.0","3.0","4.0","4.0","4.0","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","G Birman","France","2014-05-24","Unpleasant crew it's like you are talking to a statue. The seats were dirty (fresh sticky stains) and pillows and blanket missing - asked them twice. Seats are small and the box for the media is occupying the quarter of the space for your feet (half if its broken). They didn't want us to move on an other seat reserved for the crew (10 free seats never occupied). My wife was pregnant and I told them but they don't care. Asked for some water (twice) never came - I think they got angry at us somehow. On the way back we asked for a larger seat (emergency exit) but they put us in the middle between two persons. I am not a difficult person but this company is just inhuman.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Jahan Ishrat","Canada","2015-02-11","I had a round trip from Toronto to Dhaka and back to Toronto. There were two stops in China at Kunming and Shanghai. At both stops they gave us all our Baggage back as they don't take the baggage directly to the destination. At one of the stops we had to wait 12 hours for the next flight and they did not provide a hotel or food coupons. There is no entertainment no TV on the back of the seat no toys or books for kids no personal items like toothbrush or paste or socks. The food did not taste very good and there was also not a lot of it. Overall the service was very poor.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","David Bill","United Kingdom","2015-06-26","Near riot in economy class when wine ran out. This was as Air France share flight and was full of French people returning home. Only the first few passengers in economy got any wine with their food because it turns out only eight bottles of wine were allocated to the whole economy section. Well done China Southern, about a hundred pasangers who will never fly with you again, all for the sake of a few bottle of cheap wine, give the penny pinching manager a star.","Boeing 777-200","Solo Leisure","Economy","Shanghai to Paris","1.0","3.0","2.0","1.0","2.0","3.0","1.0","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","L Laplanche","New Zealand","2015-06-25","The meals were excellent, food was top class and served quickly and efficiently. Because our stopover was for 8+ hours in Guangzhou we were escorted through customs to a hotel room by staff and given instructions on how to return in 5 hours time. Our second part of the flight we were upgraded to the first class which we were extremely impressed with the staff they who were credit to their company. They ensured we were comfortable at all times, meals were chef quality and were served with skill. ","A330-200","Couple Leisure","Business Class","Paris to Auckland via CAN","10.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Hill","Australia","2014-05-24","Currently waiting in Air China lounge in Beijing where the food is terrible and all the supposed ""cold"" drinks are warm. Flight has been delayed twice. Due to depart at 4.45pm now departing 8.40 no announcement this after a 3 hour delay yesterday traveling from Guangzhou where they loaded us and pushed back from the gate and sat there for 3 hours due to bad weather. Surely with all the technology available they know this before boarding us? I was traveling in business class which is far below most other airlines standards. Never again.","","","Business Class","","1.0","3.0","1.0","1.0","0.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Thierry Theodose","France","2014-05-24","CDG-PEK-TYOTYO-PEK-CDG. Flight Attendants behave very rudely to passengers have very poor English skills (even the most common words) barking at passengers when they ""order"" them to do something (put your seat in first position when landing for example). Don't expect them to bring you something after the meal was served (water for example). No choice with meals but despite that no smile and they almost throw the meal at your face. The transfer in Beijing was the most unpleasant and horrible experience I've experienced. We had 1 hour only from our flight CDG-PEK to the other flight PEK-TYO. After passing the corridor when exiting the first plane (CDG-PEK) an attendant was present to ask whether we have a transfer. As we said ""Tokyo in 1 hour' she said Hurry hurry go! and pointed the direction where to go. But a huge queue of passengers was our destination and among them some with a transfer for a flight 3 or 4 hours later. No Airport staffwas present to direct us. We had to apologize to other people to come before them as our flight was leaving in 30 minutes as time was passing and the officer did not dare to accelerate the process of immigration control (for a transit flight!). This queue was a joke as people in transfer had to face immigration control and security control just like they trip would stop in Beijing. All that passenger had already passed these different controls in the country of their departure. Then we had to run for 500 m with our bags to the gate were a bus was patiently waiting for us. TYO-PEK-CDG looked like the same except that we had 2 hours for the transfer. Always security and immigration control with unpleasant and unhelpful officers sure of the power they have to annoy cistomers. One officer even took the external hard drive of my friend in a suspicious way (he had all his pictures in it) making him almost believe that he would confiscate it. I cannot believe this airline takes part of Star Alliance with ANA Lufthansa and others. Air China in 3 words : Incompetence Inefficiency carelessness.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Ball","Thailand","2015-01-26","From Bangkok to Shanghai the meal was very good. On the return flight no meal was served and we were given a tray of wrapped biscuits-that's disgraceful. On flight from Shanghai to Harbin and return Chinese passengers asked us to swap seats. My friend refused but the stewardess basically insisted I comply.","","","Economy","","3.0","4.0","3.0","2.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","W Sizemore","United States","2015-06-23","My flight was cancelled in Guangzhou after a delay one night. I had a 12 hour layover that turned into a 26 hour layover. I was not given my suitcase but taken to a hotel far away that was very disturbing. I was not even allowed my own room, and had to pay for my own room - even though they cancelled due to weather. ","","Business","Economy","LAX to KUL via Guangzhou","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-06-23","Flight left Shenyang 1 hour late due to air traffic control but arrived only 30 minutes late and enough time for transfer in Guangzhou to Manila. Flight to Manila on time and food was reasonable. Both aircraft clean and pretty new. Service good, no complaints. Out of Manila airport in 20 minutes and arrived in the hotel within 1 hour after landing.","","Business","Economy","Shenyang to Manila via Guangzhou","8.0","4.0","5.0","3.0","3.0","4.0","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","N F Wallace","Australia","2015-01-21","Had to fly Sydney to Beijing. Qantas sells a codeshare with China Eastern so decided it seemed most efficient flight. What they don't tell you is that you have to get off at Nanjing and clear customs. That is the passenger has to not the baggage. The flight then becomes a domestic flight so service basically stops. When you arrive in Beijing you have to do a baggage clearance through customs. Was very confused about the seat belt sign. Although the pre-flight safety video said ""when the seat belt sign is illuminated return to your seat and fasten your seat belt"" the sign was never not illuminated. When I asked how we knew it was okay to move around the cabin there was no response. When asked how did I know when I had to return to my seat I was told there would be two ""dings"" from above. Unless you ask you have to assume it's safety by telepathy because nobody tells you anything. In business class was offered the hand written menu. Yep hand written on a piece of scrap paper. How very rustic. The choice of drinks was limited and once you chose one that was what you drank the entire flight. Well the entire flight until after Nanjing when there was no gin and tonic served because it was now a domestic flight albeit the same now tired looking tech crew and aircraft. The seats were comfortable enough but the aircraft was tired and in need of fixing things such as rips and tears on seats and around the cabin. Not sure the nose tissues really worked as hand towels in the toilets as they tended to break up a bit too quickly for one to dry one's hands. Why bother? The headset for the IFE was a DYI: you are given a headset and the batteries to install into it. That's a first. The IFE offered bore no relation to what was indicated in the one and only inflight magazine (no entertainment guide) between two seats. It was torn and weather beaten on 3rd January. Qantas should be ashamed and embarrassed selling this as a business class codeshare. Next time it's Hong Kong and Cathay. And if you're flying business class don't expect any priority exit from the aircraft.","","","Business Class","","3.0","3.0","3.0","2.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Shen","Australia","2015-01-21","Flew China Eastern's airbus 320 from MEL to LAX via PVG (stayed in PVG for couple nights). I am a frequent flyer and I have to say the most airlines are very similar these days and China Eastern is no exception. All of our flights are on time and seats are reasonably good it's the first time I've seen China Eastern use personal IFE at the back of each economy seats good range of movies. However their staff service standards were quite different in each flight something they really need to improve in the future. Our MEL to PVG service was much better than PVG to LAX flight ironically food was the other way around though overall I consider it's value for money.","","","Economy","","5.0","4.0","2.0","3.0","3.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Madeleine Calder","New Zealand","2015-06-21","We flew with China Southern last year, and were very satisfied, so decided to use them again this year. The service has improved in terms of food and cabin service. It was good last year, and is now better. The cabin staff were very welcoming, attentive,  and very pleasant. Also very helpful when I inadvertently lost my glasses case down inside the seat. The food selection was good, and options available also good - we could not fault the service. I would recommend China Southern Business Class value for money as best en route over others flying on this route, and we have flown to Europe with most of the major carriers. Only problem was the entertainment audio connection was broken for my husband. ","A330","Couple Leisure","Business Class","Auckland to Paris via Guangzhou","8.0","5.0","5.0","4.0","3.0","3.0","4.0","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wang Dawei","China","2015-06-21","My family and I traveled on CZ38 from Guangzhou to Brisbane. Since it is our first long haul international flight, I was very stressed with many concerns and worries. The cabin service was delivered with warmth and patience. The crew has provided towels and water for us to refreshing and paid extra attention with caring during this flight. I was impressed by the service provided from China Southern, also the tasty meal and cleanliness of lavatory during  the flight.","A330","FamilyLeisure","First Class","Guangzhou to Brisbane","9.0","5.0","5.0","4.0","4.0","4.0","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","K Huang","United States","2014-05-20","Beijing to LAX and a number of minor run-ins that I didn't expect. The first annoyance was when I asked for a second bottle of water. The flight attendant replied with: “Didn't I give you one earlier?” The first bottle I received when I boarded the plane and I asked for the second bottle after I'd eaten my meal. Rather than bringing me a new bottle she proceeded to fill up my empty water bottle. My second complaint was the breakfast. I slept past the breakfast time. When the flight attendant gave my breakfast after I woke up it was cold dim sum. The flight attendant did not bother to heat up my food. My last occurred when I was about to fill out the customs declaration; I was given a choice between English and Chinese on the flight to Beijing but the flight attendant made an assumption and gave me the Chinese one without asking. I've lived in the US for 30 years and would have preferred an English one over simplified Chinese. I never expected to face this kind of attitude and service from a first class flight attendant.","","","First Class","","8.0","4.0","2.0","3.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","N F Wallace","Australia","2015-01-21","Was on a Qantas codeshare using a QF flight number but with China Eastern PEK to PUD. The check in at Beijing terminal 2 business class is a joke. There is no signage to the special business class check-in so I ended up at an economy clerk and thought so what. Oh no one must go to business class section which was back near the front of the terminal without any special signage. Was attended to by a most rude woman who had no idea about customer service. The baggage belt behind her to whisk away the business class bags was not working (whether it ever does or not I know not) so I had to walk back with my bags attended to by a busboy of sorts who took me back to the economy class check in area so my bags could go on the belt. Obviously no deviation from the plan allowed. He then demanded a tip! After customs and security (very helpful and most patient people given the rudeness of others they attended to) I made it to the circa 1974 business class lounge. Entry about that under lounges. In the end I gave up on the tired crowded and unhelpful ""lounge"" which was more like a noisy eating competition arena and went to the gate. No aerobridge just another mini bus. The flight had the same problem with the seat belt signs it was never extinguished so it seemed okay to get up and wander about when the wheels had left the ground. Although told not to use electronic devices nobody really either bothered to obey or enforce it as the pax in business must be very important and know all about safety. The aircraft (A321) was tired and dirty and in need of repair to internal fittings. Didn't bother with any IFE as it didn't seem to work and headsets were not offered. On arrival at Pudong Terminal 1 there was no assistance to find the way to the Qantas flight at Terminal 2 so it just took a bit of working out. Although I was travelling on QF indicated flights there was no one stop service and it was all very disjointed and unhelpful.","","","Business Class","","3.0","3.0","3.0","2.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Brian Springer","Thailand","2015-06-20","Cannot count on airline staying on schedule. 4 legs on flight from BKK to LAX. Only 1 was on time and that one left from LAX 5 min early. ALL other legs were from 45 min to 4 hours late. Airline cannot keep schedule because of clogged airways due to military controlling 80% of airspace. Sat on ground after loading (late by the way) waiting for clearance to leave the airport. How can they construct a flight schedule and expect to keep it? Have flown them many times before but on this trip I figured out what the problem was and will never fly them again because I cannot rely on them being on schedule.","A380 / B737 / A321","Business","Economy","bkk to LAX via Guanzhou","1.0","3.0","5.0","5.0","5.0","1.0","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","John Bradley","United Kingdom","2015-06-19","Very pleasant couple of flights with China Southern. Ordos airport is efficient - built for about 10 million passengers but only serving a fraction of that. Lounge here was typical Chinese standard - rows of armchairs but not much else. Boarded a fairly new B737 - clean and tidy and in Business Class all seats had power. Offered a bar service as well as fresh fruit on the short sector to Zhengzhou and the aircraft stops here before carrying on to Shanghai. Transit process well organised and offered lounge usage - again, Chinese standard and WiFi (which is all I really needed) did not work. Staff were proactive and did try to resolve but not much else they could do. Full meal service on the second sector to SHA - proper menus and 3 entrée choices, whilst all Chinese were fairly agreeable to a western palate. Food quality was good and regular beverage services. Staff were proactive during both flights and language skills were decent for a domestic service. For the price paid and what you get it puts many legacy European ""Business Class"" services to shame.","B737-800","Business","Business Class","Ordos to Shanghai via Zhengzhou","8.0","5.0","4.0","4.0","3.0","4.0","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lutful Amin","Bangladesh","2015-06-17","Read many negative reviews before flying. However, experienced totally a different scenario. Overall, excellent. Price is cheap, enough legroom, clean aircraft, friendly staff with acceptable English. Importantly, they gave free hotel to all in transit. The hotel was also nice (4 star). The gave me a room with a double bed. Although food quality can be improved, but I cannot complain at this price!","","Solo Leisure","Economy","Incheon to Dhaka via Guangzhou","8.0","4.0","5.0","3.0","2.0","5.0","2.0","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Sinead Lynch","Australia","2014-05-19","Sydney to Rome return. My tv screen did not work. Asked staff several times could I move and they just kept resetting it. Majority of the consoles did not work properly. Very poor movie and food choice. But the worst part by far was then they added a 3rd destination without our knowledge. Major confusion increased because it was a domestic leg added. So had to check out of the airport and back in at both Beijing and Shangai. I tried calling their complaints department but conveniently you can only email and its been 2 weeks and no response.","","","Economy","","8.0","2.0","2.0","2.0","1.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Bryan Chou","United States","2014-05-19","LAX to Taipei in Business Class and Taipei-LAX in Economy. Renovated 747's both ways which was a vast improvement over the older product. Food and wine selection in Business was excellent and the staff were very attentive. Food was good enough for Economy but plentiful again the staff was excellent. The only thing that needs a slight improvement is the IFE I wish they have more selections for recent movies.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Abbott Peter","Canada","2015-01-19","I flew China Eastern's new YYZ to PVG direct service and multiple flights within Asia. I chose China Eastern because it saved me some money. I am a veteran traveler and to my recollection I have flown over 40 airlines in various locales around the world China Eastern is by far the worst airline it has ever been my misfortune to fly. The staff were incompetent. (At the airport I asked if I could upgrade. And after 3 attempts including trying to overcome the language barrier with the supervisor I gave up). The food was inedible. You know it is bad when you choose the pasta with seafood and the flight attendant asks ""Are you sure?"" and shows you the food before giving it to you). The seat was uncomfortable. (Old material not enough legroom). The in-flight entertainment was unviewable and had the worst English dub ever. If the website had allowed me to leave them no stars in any category I would have because they don't deserve any. No matter how much money you may save by flying this airline it is not worth it.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Clayton","United Kingdom","2015-01-19","Not an enjoyable flight. Staff abrupt and not friendly. Had to keep window blind down the whole flight. Cold. Food terrible. And though not the fault of the airline they work out of Shanghai Airport where the staff are truly rude and the transit area is cold miserable uncomfortable and very expensive.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Xingfen Yang","China","2015-06-17","Due to bad weather my flight was delayed but they were very nice and quick to rearrange my flight plans. Service during flight was good and I really enjoyed the flight despite the setback. I would recommend China Southern.","CZ307","Business","Business Class","Guangzhou to Rome via Amsterdam","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Peter Elliott","New Zealand","2015-06-17","Our family of 4 Adults and 1 child flew business class AKL to LHR 15 May and return June 11 with transit stops in Guangzhou. The Boeing 787 and Boeing 777-300ER were very modern and comfortable. Cabin crew were very attentive, efficient and tried their best to make our journey as pleasant as possible. Meals on the whole were very nice but there still needs to be a bit of tweaking on the western menu. Our flights were mainly at night so didn't watch a lot of the entertainment system. Lounges at Auckland and Heathrow (T4) were very busy but very good. Lounge at Guangzhou not as good but adequate. I would fly China Southern again, especially for the competitive price we paid.","B787/B77-300ER","FamilyLeisure","Business Class","Heathrow to Auckland via Guangzhou","9.0","5.0","5.0","4.0","","5.0","5.0","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Davis","United States","2014-05-08","SFO-PEK-MNL. The flights were better than expected based on past reviews I read. The food was fine and the kid's meal provided for my son was much appreciated. The FA's were not overly friendly but polite and efficient. I particularly liked the beverages made available in the galley. It was nice to be able to get up and get something to drink when needed. The FA's kept it well stocked with water soda tea and juices. The inflight entertainment could have been better. The movie & TV options in English were limited and aged. However they still gave us something to do during the flight. The provided headsets were not very good but we brought our own for the long trip so it wasn't a problem for us. Overall I was satisfied with Air China and appreciate the money saved when compared to other airline prices. For the value I would consider flying with them again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","F Pramana","Australia","2014-05-08","Booked Business for my wife and myself from Sydney to Beijing Beijing - Munich Paris - Shanghai and Shanghai - Sydney utilizing the 72 hours Visa free stopover in Beijing and Shanghai. We did the first leg from SYD-PEK. Flight is on Airbus A330-200. Seat is comfortable and it's genuinely a Flatbed 180 degrees with an ample leg space comfortable pillow and quilt. Meals were served hot with a choice of Western and Chinese Dishes. The TV is large with plenty of movies. Cabin Crews were friendly and attentive although some did not speak English well they understood our requests. The Restroom was cleaned and wiped each time a passenger used it. Plane left on- time. On Arrival in Beijing the plane stopped on the Tarmac and a small bus was waiting just for the Business Class Passengers. After the arrival gate 2 ground staff members were holding our names and took our cabin bags and guided us to the Immigration Express Lane then to pick up our luggage. Air China is now our preferred Airline.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","E McIver","United Kingdom","2015-01-19","Shanghai - Yantai in Business Class. Flight on a new A320 aircraft - the Business Class section actually has larger seats with more legroom compared to many short haul business class cabins so had a feeling that you are actually getting something extra for your money. Seats in 4-abreast configuration in the business section and very comfortable. Hot meal was served with soft drinks tea and coffee but no alcoholic beverages offered (which I didn't mind as it was a lunchtime flight and I had an afternoon meeting to attend). It is also worth pointing out that you have priority going through security which is an advantage during busy times. There was access to a lounge close to the gate which was basic by western standards but adequate. Whilst some aspects of the service would be considered basic by Western standards I am told by my Chinese colleague who made the arrangements that Business class domestic fares in China are quite competitive.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Davis","United States","2015-01-19","We flew from Manila to Rome via Shanghai. First I had been booked for months and ""just happened"" to call the airline to double check baggage allowance 2 weeks before my flight and was told ""oh sorry that flight has been cancelled!"" Though they had my cell# and email there was no warning. They then rebooked us for the following day however the day we were to leave Manila our flight was delayed 10 hours with no updates and every time I tried to get them to work out an alternate route as delay had cost us our connecting flight to Rome I was told ""we can't do that here Shanghai has it all set"". Got to Shanghai and in very limited English they said they refuse to put me on a partner airline and I was rebooked on China Eastern for the following day. The next day service on the aircraft was very poor awful meals and I timed over 4 hours that not one stewardess was visible no drinks offered and with meals no diet drinks are available. We fly internationally for business several times a year and by far this is the worst airline I have flown by a wide margin. For an international airline the lack of language and customer service is simply inexcusable. Many passengers on our flight said they would never fly this airline again.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wenjing Yu","China","2015-06-16","A nice trip with China Southern Airlines. The service, food and wine was the best from guangzhou to LA, and both my wife and I were really impressed. On the flight from Guangzhou I slept most of the way but everyone was friendly and the A380 was very comfortable. Spotlessly clean and a great flight. ","A380","Couple Leisure","Economy","can to lax","10.0","5.0","5.0","3.0","5.0","5.0","2.0","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Xiuzhen Pan","China","2015-06-15","It's a nice trip from CAN to LAX, it's too long but very comfortable. The cabin service of this flight was actually quite good. Flight on time aircraft clean and crew attentive. A nice touch on the outbound was a mid flight snack and the complementary wine with meals was also appreciated. Crew smile, they worked hard.","Airbus A380","Couple Leisure","Economy","CAN to LAX","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Velmonday Cerino","United States","2014-05-07","My flight from JFK New York to Beijing China was 14 hours long. I was pleasantly surprised that the quality of my requested dietary preference was excellent. The meal times also were appreciated because the cabin crew requested all passengers move their seats back to the upright position. I am 6 feet tall and when the seats recline the passenger in front of me ended up crushing my knees. The bathrooms were top notch. On a long flight I expected them to be a disaster but they were always clean. The inflight entertainment was good and kept my kids busy when they were not eating or sleeping. Compared to other long flights I have been on before Air China better than I expected.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Hofmann","Thailand","2015-06-12","Generally I take Thai Airways but this time, unfortunately had to take China Southern CZ362 on June 10. Plane was almost two hours delayed and no information or apologies at the boarding gate. Even worse was that the crew didn't care, they were yawning around passengers in a very impolite way.","","Solo Leisure","Premium Economy","CAN-CGO","3.0","4.0","1.0","3.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Michael Likely","Australia","2015-06-12","Recently took CZ from SYD-CAN-JFK and return in Business. The Australian legs utilise A330-200 aircraft with 2-2-2 seating. Flights to and from USA much better with 777-300ER, with a 1-2-1 configuration. Overall excellent value for money. Skyteam lounge in Sydney quite new and comfortable, although lounges in CAN and JFK have seen better days. Rather surprised to be conveyed to 777 by bus, I can only assume that as the aircraft were only acquired last year, steps are being taken to remedy this. Once on board, welcome glasses of champagne. Inflight dining a bit hit or miss, but I'm not a fan of Cantonese food so can't moan about that. Wine is pretty much ""red or white"", but the cabin crew are always attentive, with cabin walk-through so being common. IFE very limited, but with personal devices, it's pretty much a dying issue. I habitually use Asian airlines for trips to the UK and USA. Usually Vietnam, China Eastern and China Southern. Clearly not as good as the big three Arabian carriers, nor the legacy BA or QF. However, when it comes to value for money, there is no comparison. Would recommend CZ.","A330-200 and 777-300ER","Business","Business Class","SYD-CAN-JFK","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lina Zhong","China","2015-06-07","Beijing-Shenzhen 19 May 2015 CZ3192 economy class. The first flying with an A380 felt good although flight was 1 hour late. Seats are comfortable toilets fine can not comment on food because I did not eat it. The inflight entertainment was limited. The attendants were friendly and helpful. Price level is fine. Generally recommend it.","","","Economy","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Douglas Jones","United States","2014-05-03","San Francisco - Manila via Taipei. Boarding was smooth I was assigned a seat with bulkhead directly in front of me limited leg room however no seats getting tilted back on me. The TV and dinner tray are built into the seat in this arrangement so the seat is even narrower than normal. I am a fairly average size guy and I was cramped due to the reduced width. The service is OK served two meals offered water twice coffee or teas once and received a warm towel once. The movies were fairly new although I watched foreign movies with Chinese subtitles didn't understand a thing. The flight to Manila was uneventful the transfer in Taipei is really smooth. The return flight was quite more eventful. Boarded only to find my assigned seat was already be used by a young child apparently the ticketing agents changed the seat assignment by simply writing it on the boarding pass. I was one of the last to board so I just stood in the galley and kept fingers crossed for possible upgrade. No upgrade however I did get an aisle seat so win-win family stayed together and I was in a better seat. All things considered given the price I was able to book this flight for the overall friendliness of the staff the quality of the food and the choices of entertainment I would say ""Do it take a chance be adventurous.""","","","Economy","","7.0","3.0","3.0","5.0","5.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Alice Rerden","United Kingdom","2015-01-14","We flew LHR-PVG-SYD return and were pleasantly surprised by China Eastern. After reading the reviews we were expecting the worst but the service was good the staff spoke enough English to communicate well and we had our own individual entertainment units with a good selection of recent movies. Three flights were around 10 hours and one was about 13 hours long and on all four we were served 2 full meals (generally a choice of one Asian meal and one Western meal). Seats were comfortable and had a decent amount of space in economy. Only complaints would be that it was not possible to check-in online and that their seat allocation system doesn't seem to seat people that are travelling together next to each other. We were two people booked together and on our PVG-SYD and PVG-LHR flights (which we checked in for over 13 hours in advance as they were our second flights) we weren't given seats together despite specifically requesting it for the return SYD-PVG-LHR flights at the check-in desk. We went to the service helpdesk and the woman was able to change it with no problems so not sure why the original guy couldn't give us seats together. We noticed a number of couples and groups not seated together on the PVG-SYD flight so definitely request it when checking in and follow up at the service desk if still not seated together. Seat configuration on all four flights was 2-4-2.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Rory Moore","Australia","2015-01-14","SYD-PVG-FRA-PVG-SYD in Dec/Jan. Second long-haul flight to Europe with CE and as with the first faultless. On time departures and usually early arrivals (30 minutes early on PVG-FRA leg). Menu choices just right and beer wine and spirits plentiful. Other amenities/facilities could not be faulted. Yes the crew's English is a second language resulting in a few communication lags but isn't one benefit of travel to gain exposure to other cultures? The provision of the courtesy car in Shanghai a definite bonus. Planning for next holiday was started by checking CE routes and will be built around one of those destinations.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Foster","United Kingdom","2015-06-07","Our son and daughter in law flew with them from New Zealand to visit us in UK and wanted to take an additional bag back to New Zealand and asked us to find out the cost. In February I phoned China Southern at Heathrow and carefully checked the cost and was given a break down of charge depending on whether booked at airport or on line and made it VERY clear the flight was London to Auckland. The day before they were due to fly I again phoned to check the figures and got the same charge to book in additional case at the airport. On arrival they were told the fee was double as it was two flights and would not budge. She felt she was being treated very badly and the attitude of the staff was absolutely dreadful. They were not that impressed with the flight to the UK and said food was nothing special and somewhat greasy and the staff not that bothered. They were not particularly looking forward to the return flight. Overall outcome is they will not use China Southern again nor would we try them when we next visit New Zealand.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Sandra Douglas","United States","2014-05-01","DEL-PEK-SFO. After great service at Delhi departure check-in it was downhill for the next 2 flights. None of the cabin crew spoke a word of English or Hindi they were rude and unhelpful. Food was still frozen coffee and tea were not served without a hassle. I booked for convenience of arrival time and it was a mistake. I fly to India once a year and have flown many Asian airlines and they are excellent. When you have 21 hours on a plane you really do expect movie choices more recent than 1960's. I could deal with bad food and no entertainment in a comfortable seat but they should give the ones they have back to the bus they got them from.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Martin","United Kingdom","2015-01-11","We flew from London to Manila via Shanghai. The service on the aircraft was very poor with most of the cabin crew having very limited English. The food was just about edible. Getting served was very hit and miss with some crew just walking up and down the aisle with drinks and not asking each passenger if they wanted anything. It was up to passengers to attract their attention and many time people were just ignored. Some staff were friendly some barely hid their contempt for the passengers. We booked a baby bassinet but it wasn't provided and the cabin crew couldn't even understand what we wanted when we asked so we had to spend a 13 hour flight with a baby on our laps. No children's meals were provided even though we booked them. We checked the baby buggy at the gate in Heathrow. When we got to Shanghai it had disappeared and it took us several hours of speaking to unhelpful staff to get it back. Shanghai airport is a huge gloomy depressing place with zero facilites beyond basic seating and horrifically expensive shops. 8GBP for a fruit juice. All in all the worst airline I have flown with by a wide margin. For an international airline the lack of language skills and training of the staff is inexcusable and the staff's attitude to the people who pay their wages is totally unacceptable.","","","Economy","","","3.0","1.0","1.0","3.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Kevin Murray","Australia","2015-06-06","I flew from Melbourne to Xiamen but flight CZ 3741 was delayed 6 hours after waiting 6 hours before for connection. We were give little information and the waiting lounge was standing room only. Now flying back to Guangzhou on CZ 3880 it's that same story. We got in two hours late and I missed my CZ 321 flight to Melbourne. I was put up in a hotel about an hour's drive from the airport. Back the next day for the same flight but this was delayed then cancelled. The staff were unable to cope with the customer requests for hotel accommodation. I was sent back to the G19 desk three times where the young inexperienced staff who didn't speak English were totally overwhelmed. Eventually at 1:30am we were led to a bus outside but it was a mini-van that only took half of us. The rest were told there would be another bus in an hours time. I gave up then and ended up sleeping at the airport which was very uncomfortable. I have learned that there are many storms around southern China in May/June so it's understandable that there are disruptions which are difficult to predict. But China Southern should be better prepared for this and able to communicate well to passengers. The staff are quite dedicated but they lack adequate management structures to provide supervision on these occasions. The result is chaos.","","","Economy","","2.0","4.0","3.0","5.0","0.0","","","0.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Lin","New Zealand","2015-06-06","Flew Guangzhou-Auckland on 5 June 2015 with flight CZ305. I was seated with 39K. The flight attendants were really friendly attentive and professional. Food and drinks were nice. Great experience and recommend it to all!","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Gordon McConnachie","Thailand","2015-06-06","Economy return Bangkok to Los Angeles via Guangzhou travelling out 3 May returning 9 May 2015. The BKK to CAN leg a 737: the CAN to LAX leg an A380. All flights arrived on time with excellent service good food new aircraft and good IFE on the long haul flight. I would most certainly use this airline again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Martin Brandon","United Kingdom","2014-04-27","Hong Kong to London Heathrow connecting in Beijing. Multiple schedule changes prior to departure. Flight from Hong Kong to Beijing delayed - no explanation or apology. Flight form Beijing to London delayed by over an hour - no explanation or apology. Cabin crew had little and in some cases no English skills and few if any manners. Wine ran out half way through the meal service and tea and coffee was not offered afterwards. Films in English language consisted mostly of black and white offerings from the 1950s. Checked in luggage did not arrive at Heathrow and it took 3 days for it to be sent to my home. There is nothing good to say about this airline - its the worst national carrier I have ever travelled with.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Darin Connolly","Australia","2014-04-27","Travelled from Sydney Australia to Tokyo Japan planes were new and clean food was excellent airline staff were immaculate and friendly for the budget price we paid you can't go wrong with this airline.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","David Denofrio","Canada","2015-01-11","Very comfortable flights and CAN checking in staff helped me to change my CAN-SHA flight so that I arrived at Pudong rather than Honqaiou airport. No hassle with it and it saved me transferring between 2 Shanghai airports. The only let down was a tiny business lounge at Pudong airport. A few rows of seats without any coffee tables in front of them and just 2 tables with bar stools in the lounge. I liked the attentive service but it may be that I do not require inane and meaningless smiles at every contact like some reviewers demand. Staff smiled when appropriate and provided excellent service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Cavanagh","Australia","2014-04-23","HKG-PEK flew in Economy and did not expect that there would be inflight entertainment but no headphones distributed. Luckily I had my own set. It was good that the broadcast was in Chinese through the right ear and English through the left. The service was good and the food was adequate.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Tom Shearer","Australia","2014-12-29","Shanghai to Melbourne on 16 December 2014. There was an inadequate announcement of safety protocols and the laminated leaflet was inadequate. The cabin was dingy from the 1970s and not cleaned thoroughly - there was rubbish from the previous flight(s) both on the floor and in the seat folio. The entertainment system was appalling. The selection of movies did not include any current releases. The ""nostalgia"" section contained not one but two Shirley Temple films. The screen image and subtitles were shadowy and blurred and the sound quality was very poor. No drinks were provided after take off. After 95 minutes I asked a flight attendant if I might have some water. The request was met with a surly look and the flight attendant said that drinks would be served with the meal service in 20 minutes. I asked the flight attendant for water again and after 15 minutes a plastic cup half filled was produced. Things got worse. Children were permitted to use the cabin as an activity area and continually ran along aisles shouting and squealing. The meal was lukewarm. The dinner roll was at least two days old the savoury roll at least three. The chicken dish was tepid and the rice came in a rectangular non friable block apparently not heated. Dessert was a canned peach half and pear quarter. There was no fresh fruit nor vegetables. A third glass of wine was offered - the polite question ""could I have a little more?"" was met with stony indifference. The coffee like the cabin was from the 1970s.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Zachary Tan","Singapore","2014-12-22","I flew CE during my vacation to Japan which transits via Shanghai. Everything was fine until the last segment back to Singapore. Of all the 3 segments made I had no problems using my phone to watch movies which I've downloaded but in the last segment from Shanghai to Singapore (MU545) I was told to power down my phone. I did so promptly as requested but after some thoughts I had to ask the stewardess again to be sure. I know many airlines already allow the use of digital devices even during takeoff and landing. Some airlines may not adopt the practice yet but to go to the extent of disallowing the use of my phone (in flight mode) during cruising was really extreme to me. All laptops or tablets are ok. I was really surprised and felt embarrassed as I felt like I was being picked upon. I've travelled with other airlines using my phone to watch movies without any problems. In the end the 6hr journey was a torture. I could only wait for my food I guess. Then food came and I was asked to choose. But by the time I was served the crew couldn't provide me with what I wanted. There was no more choices. Too bad if you don't like rice with eels. No more CE for me.","","","Economy","","","3.0","1.0","4.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Lion Alexandre","Singapore","2014-12-22","Flew on 5th Dec SHA to HKG. A330. It was my first flight with China Eastern and I would say it was a pleasant surprise. The aircraft was clean seat comfortable and plenty of leg room. IFE fair touch screen and the cabin crew friendly even if not so professional. Last but not least we departed on time. Overall the cost for the quality provided is really fair.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Richard Adair","United Kingdom","2015-06-04","CZ304 18th May London to Guangzhou. CZ305 21st May Guangzhou to Auckland. CZ306 27th May Auckland to Guangzhou. CZ303 30th May Guangzhou to London. On the whole we were impressed and would fly China Southern again. Obviously they are very competitive on price and we felt that over the four flights they represented good value for money. The seats were reasonably comfortable - not perfect but economy seats never are with any airline - and the legroom was pretty good. We asked for vegetarian meals and the quality of the meals was high. The in-flight entertainment was limited and needs to be widened but the headphones were at least given out free unlike some airlines. The service from the staff was always prompt and professional both on the plane and while checking in.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Fan Yang","Switzerland","2015-06-04","I regularly travel with CS to South China usually with domestic connecting flights too. The value for money is good and domestic flights hardly get cancelled however the delay which is very good if you really need to be there for important meetings. I flew CZ328 from Los Angeles to Guangzhou on 17th May. Flight on time and A380 seats were comfortable. Toilets were kept clean throughout the flight. Food choices again limited. Inflight entertainment system broke down a couple of times and had to be rebooted. Business class cabin crew were polite and well spoken with eyes for details. All in all a good flight and recommended.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Sheree Chou","United States","2014-04-23","CI007 and CI0018 on 4/12 and 4/18. It had been about 6-8 yrs since the last time I went on China Airlines. I was impressed with the improvements made to the entertainment system kept me busy the entire time besides sleeping there are over a hundred movies and my two kids were kept busy. The food has improved a lot. I love the teriyaki chicken rice dish and the porridge was pretty good too. On our way to Hawaii we had a layover in Japan. The only thing I think they need to improve on is the attentiveness of staff on board their uniform is so outdated.","","","Economy","","10.0","3.0","3.0","5.0","0.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Lynn","Singapore","2014-12-10","I flew this in September from SIN-JFK with a stopover in Shanghai. The flight from Shanghai to JFK was the worst flight I've experienced. The seats do not recline (terrible on a 14 hour flight) there is no TV at the seats and the overhead entertainment is one of the worst. The food is almost inedible. This flight is not worth it especially on a long haul flight.","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Fan Yang","Switzerland","2015-06-01","Flew CZ3538 from Shanghai to Guangzhou on 1st March 2015. Overall a very pleasant flight. The lie flat beds on the A330 was comfortable enough for some power nap on such 2.5hrs flight. Cabin crew were attentive and polite. Price paid was good value for money for first class. Ground check-in and priority baggage handling were also swift so all in all would recommend flying again on this route with CS.","","","First Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jack Whiteley","United Kingdom","2015-06-01","London Heathrow CZ 304 15th May 2015. Return CZ 303 from Guangzhou 26th May 2015 Business Class. I have to say that the air hostesses were helpful and couldn't do enough. The food was good and to be honest they have turned this side of their business around. It used to be pretty rubbish but I have to say I was impressed. The business class seats in the Dreamliner are comfortable and there is a lot of space. Not quite as good as the Middle East airlines but the are improving and of course at an excellent price. I have a problem with the Sky team points which no other airline accepts but the flight is direct takes about 10 hours and that is much better than going via the middle east or paying lots of money to go via Hong Kong by British Carriers.","","","Business Class","","7.0","5.0","5.0","3.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Fisher Paul","United Kingdom","2014-04-21","Flew from London Gatwick to Tokyo via Beijing. My 2 teenagers were a little apprehensive after reading some negative reviews but were pleasantly surprised by the experience. Modern aircraft to Beijing with inflight entertainment and a Boeing 777 to Tokyo with no entertainment console but only a 3 hour flight. All flights left on time and the transfer through Beijing was relatively painless as all flights in same terminal. Meals were very good for airline fodder and plenty of them along with water and drinks. Staff were well turned out and efficient but as pointed out in another review quite emotionless. A couple of smiles wouldn't go amiss! My only gripe was the complexity of the inflight entertainment remote control. Took a bit of working out and couldn't get my daughters to work on the outbound journey. However as travelling in economy goes I would say Air China were one of my better experiences and would be happy to use them again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Rogalski","Poland","2014-04-21","Beijing - Moscow 2 weeks ago in Y class. The worst flying experience I have had. The aircraft was old and everything was outdated. I have never seen such a dirty plane: tray with dirt ceiling splashed with food and coffee food splashed on side wall floor dirty seat pocket full of debris inside toilet not cleaned sink and out of stock. The food was awful. The worst part of journey were the FAs. They were very rude no smile no English. They did the minimum during the whole flight. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Rick Salzer","United States","2014-04-21","PEK-IAH April 2014. First Class 777/300. Flight departure time 3.00. My wife and I were at the gate 15 minutes before boarding and the pushing had already started. There was no sign for a first class line so both lines were 20 passengers long. When I finally got the attention of the gate agent she pointed to the front of a line. After boarding we took our seats 1L and 2L. We were served a drink and told we would be the only two in FC. Here is where it starts to go downhill fast. After take off we were served dinner. When I checked the menu on their web site it was supposed to be Australian Beef. They didn't know anything about that but they had a beef meal the only Western choice. OK I'll try it. Soup was cold so I sent it back and it came back cold. Now for the beef. It looked like pot roast with cold lumpy gravy. I sent it back and it came back exactly the same. Dessert was something round the size of a half dollar. Tasteless. Red wine was supposed to be French but I think it was Chinese brand Great Wall Wine. Not drinkable. The AVOD wasn't bad so I watched a movie and tried to sleep. Should be easy with only 2 of us in FC. Then crew moved to empty seats to sleep. Just when I thought I would fall asleep the FA's started cooking in the FC galley. Banging dishes and glasses. The cooking smell went on for several hours. Arrival in Houston was a welcome relief. Priority tagged bags hit the belt about 10 minutes after the first bag. Air China has a long way to go to compete in the International market. They actually make United look great. I was using miles for this flight. I would have been more upset if I had paid for it. When I checked their web site FC one way PEK-IAH was $13.000. Hard to believe they operate this flight with limited English FA's and horrible food as a United codeshare.","","","First Class","","3.0","2.0","2.0","1.0","4.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Edwards","Australia","2014-04-21","AKL-SYD A330 full flight so lucky to be given 7B excellent seat. Staff professional friendly and hospitable. Plane was spotless AVOD was inline with most carriers if some what limited in new release films and TV. Food was surprisingly excellent with an Asian and western option. I took the western option beef and potatoes which was delicious. Somewhat small portions though. Drinks were plentiful. For a NZ to SYD option I would definitely recommend this flight.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","H Novak","Australia","2014-12-01","Flew Guangzhou - Shanghai - Sydney on 22 November 2014. Very comfortable flights and CAN checking in staff helped me to change my CAN - SHA flight so that I arrived at Pudong rather than Honqaiou airport. No hassle with it and it saved me transferring between 2 Shanghai airports. The only let down was a tiny business lounge at Pudong airport. A few rows of seats without any coffee tables in front of them and just 2 tables with bar stools in the lounge. I liked the attentive service but it may be that I do not require inane and meaningless smiles at every contact like some reviewers demand. Staff smiled when appropriate and provided excellent service.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","James Caon","United Kingdom","2015-05-31","Last week I flew economy class on CZ 304/303 Boeing 787 from London to Guangzhou and back. The onboard staff were very helpful. It was very hot in Guangzhou so my jumper was left inside my luggage. I was in a rush to pack up and catch the flight back to London and forgot to take my jumper out. It turned out that onboard it was quite cold. I covered myself with the provided blanket but still felt cold. The flight attendant noticed and asked whether I needed extra blankets and some hot water or wine to warm up. After having two more blankets and drinking two big cups of hot water I felt much better. All in all I highly recommend China Southern for a direct flight to Guangzhou! The food and drinks were surprisingly good (in economy). The planes and toilet were very clean. The cabin attendants were friendly and helpful. The services and the value (ticket price) for the direct flight was very good.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Thanh Phan","Canada","2014-11-20","Flew from Shanghai to Toronto. Most passengers had two full size carry-on baggage so cabin storage was all full. Spoken English by flight attendants is poor to terrible. No on board movies. Ok unless you are Chinese and don't mind staring at a 13 inch screen at 10 paces to watch a poor movie dubbed in Chinese. Flight attendants kept insisting (twice) I turn off my iPhone (of course on airplane mode) which I was reading from even though I pointed at two other (Chinese passengers) who clearly had their mobile devices on and she did not bother them at all! Very poor operation by staff - wrong gate info displayed on monitors which did not come on until well after a huge line up formed we had to ask which counter to go to. Flight attendants did not show any pleasantness as if they did not want to be there at all.","","","Economy","","1.0","3.0","2.0","3.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Levy","China","2015-05-25","Just last week I flew from London into Guangzhou with China Southern as opposed to my favorite carrier Qatar. We booked CS this time as it was a direct flight which knocked some four hours off our usual journey time. Having flown with Chinese airlines before and having said I would not use them for long-haul flights again I was a little hesitant. However I was reasonably surprised. I am not saying they were as good as Qatar they certainly were not but they were not too bad either. The biggest problem was the seating very narrow and not that well padded at the back so you could feel the rigid parts of the seat on your back. I am not a large guy about 172cm tall and weighing about 80kg but I imagine for anyone much larger it would be pretty uncomfortable. The entertainment was somewhat limited there were only two programs in the TV section which is pretty abysmal by anyone's standards. The movie section offered a much better choice although I had already watched most of them but CS cannot be blamed for that. Food was ok not up to the best of the carriers but certainly an improvement over the last time I took along haul CS flight about eight years ago. We had wine with the meal that was not at all bad it was French not Chinese and they did drinks runs a few times throughout the flight. Cabin crew were good very pleasant and helpful. All in all not the best but to be fair they have improved over the last few years and for a direct flight the cost was pretty good. In the past they were never that competitive on price but they seem to be overcoming that know. If they could just sort out the poor seating and tweak the entertainment and food they would be very good.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","James Halley","China","2014-04-16","HKG-YVR via PEK and vv. I had been on some domestic flights with a number of Chinese carriers none of which were anything to write home about. The flight out of HKG was an A321 and left on time. The e-ticket stated we would be served refreshments but they served a full lunch accompanied by a few beers. Water runs followed until we reached PEK in good time for the connection to YVR. Transit visa desk and security were relatively painless although you cant help notice the overstaffing which we will put down to 'security'! The trans-pacific flights were more than simply acceptable especially as the flights weren't full. I like the seating layout of the A330 which allows for better sleeping as there is no third person wanting to get into the aisle for whatever reason. The final flight from PEK to HKG was actually operated by an Air Macau aircraft and crew. An 321 and it got us safely back to HKG on time. Good trip with CA overall and I would certainly not hesitate to use them again if the price is right. FAs emotionless but weren't rude!","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Stewart","Australia","2014-11-06","We flew from Sydney to Shanghai. Both ground staff and cabin crew were lovely people attentive and helpful. We were feed twice and the food was very good. The seating was roomy and not uncomfortable. We took a laptop with movies with us so can not comment on their entertainment. This was our first long flight and we were very happy with the trip. Will not hesitate to fly with China Eastern again.","","","Economy","","7.0","4.0","5.0","5.0","0.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Julian","Singapore","2014-10-31","MU5373 (PVG-CSX) on 4/10/2014. Having read the largely negative reviews here I was hesitant when selecting a flight from PVG to CSX but decided to give it a try as the timing was desirable. I was pleasantly surprised at the end of my journey. The flight was punctual no issue with baggage food and beverages were decent and satisfying attentive flight attendants who made multiple trips to provide beverages as well as the leg room being more spacious than expected. Overall it was a very decent domestic flight. PVG airport was also fairly efficient in terms of check-in handling as well as easy to navigate around.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jack Whiteley","United Kingdom","2015-05-16","I regularly travel China Southern business class from Heathrow to Guangzhou and also internal flights in China. I am one of their Pearl Club Members (Sky Team). Their web site is rubbish and you cannot use all the points. I am an Elite Member but you cannot use the points for any flights and you cannot do it online. You have to ring China and that takes forever because no one answers the phone even then they will not book the flight for you. Worst airline service.","","","Business Class","","5.0","4.0","4.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sharon Stark","United Kingdom","2015-05-12","19/4/15 Flight 304. 1/5/15 Flight 303. 30/4/15 Flight 3050. Travelled from London to Vietnam via Guangzhou and back. Very impressed with the quality of service. The staff both at check in and onboard were very helpful and went out of their way to assist us. As my husband is very tall they gave us seats with extra leg room and even changed our seats during a stop over to ensure that the long journey was comfortable for my husband. Also the staff onboard were very accommodating when it was discovered that our tour company had not ordered me a vegetarian meal as requested. The air hostess very kindly let me have vegetarian crew meals and were most accommodating giving me a choice of meal each time. This went over and above the call of duty. We stayed in a China Southern hotel during our 18 hour stopover and were very impressed with the quality of the hotel. However we found it quite confusing to find where we got transport to the hotel and staff at this desk were not the most helpful. Their level of English was not great. Apart from that I found China Southern Airways to be highly efficient and would definitely travel with them again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","B Moates","United Kingdom","2014-04-15","I booked a return trip from London to Manila via Beijing due to the flight price and we had a stopover for 2 days in Beijing. Having read some comments I was not expecting the most comfortable flight. However I was pleasantly surprised. All our flights were on time and the planes were clean and the seats were comfortable. The inflight entertainment was ok on the London - Beijing route as there was a good selection of films / programmes. The only negative points of our flights were the boarding of the plane at Heathrow which could have been organised better and the quality of some of the food could be improved. The staff could have also provided more drinks for a long flight. However overall this was a good value for money experience.","","","Economy","","7.0","4.0","3.0","2.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","L Cantu","United States","2014-04-10","I often fly between Houston and Beijing on Air China's nonstop flights 995 and 996. Overall I like their service. Aircraft's are new and clean. Flight attendants provide good service. The food is not bad as airplane cuisine goes. On a recent flight from Houston to Beijing we were 2 hours late departing Houston. The aircraft had pushed back more or less on time (shortly after 1am) but then we taxied out into the darkness and just sat. We sat and sat and sat some more. Eventually a tow truck came out hooked up to the aircraft and pushed it back a few feet. Then the tow truck pulled the aircraft forward a few feet. Then pushed it back. Then pulled it forward. This went on for the longest time. There was no explanation given by the pilot. No comments given by the flight attendants. It eventually became clear that the tow truck was getting the plane turned around. Apparently the pilot had taxied the aircraft into some kind of dead-end where we were trapped and could not turn around without the help of the tow truck and the spotters. Once the plane was turned around we taxied out to the proper runway and finally took off. The flight crew disabled the flight progress display. Maybe they thought that would prevent anyone from noticing that we were two hours behind schedule. There were no apologies or even an acknowledgement that anything had gone wrong. The lack of transparency and honesty with their customers cost Air China dearly in my opinion of them. From conversations among passengers after we landed in Beijing I was clearly not alone in feeling disgusted about being treated by Air China as if I were blind and stupid.","","","Business Class","","6.0","4.0","4.0","3.0","3.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Atkinson","United Kingdom","2014-10-31","I travelled from Paris to Shanghai in business class. Going out the configuration was 1-2-1. Coming back it was 2-2-2. I have read a lot of negative reviews about this airline but actually it was very reasonable. The business class ticket was very cheap in my opinion. We had full flat bed seats on both legs of the journey which were very comfortable indeed. Food was average. Service was average but typical Chinese standard. Check in at both ends was efficient. For the price I paid there is nothing to moan about and would definitely fly with them again in business class.","","","Business Class","","9.0","5.0","3.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Hamish Mitchell","United States","2015-05-10","I flew business class on CZ 327 from Guangzhou to Los Angeles this week and the value (ticket price) for the flight comfort was very good. The newer A380 is specked out with fully lie flat bed/seats and comfortable. China Southern are proficient in getting you from a to b but they still have some catching up to do with the inflight service. Meals and inflight entertainment are poor compared with many western airlines.","","","Business Class","","8.0","5.0","4.0","2.0","2.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","R Vane","Australia","2014-04-08","I was a bit hesitant due to mixed reviews of this airline . I traveled from Sydney to Beijing return and was very happy with the airline. There seemed to be great leg room and the food was really good especially comparing it to the food I ate while in China which was a very low standard much to my disappointment. There was a good choice on the inflight entertainment but don't travel at night as the Chinese nationals on this flight kept up the talking and noise through out the wee hours of the morning making sleep impossible something I have not found travelling to other countries. They sprayed the flight on the way back into Sydney with some sort of insect spray which is something I have not encountered before but maybe this happens on all airlines from China? It would be a problem if you were sensitive to chemicals.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Joan Tereshchenko","Australia","2014-10-28","My daughter and I recently flew Sydney to Beijing Beijing to Xian Xian to Guilin Shanghai to Sydney. I was a bit worried after reading so many negative reviews but found China Eastern to be equal to or better than many other airlines I have flown with. The planes were clean and comfortable (by plane standards) and the staff were very professional and helpful with quite good English. The meals (all Chinese) were tasty. There was usually a choice between noodles and rice but the noodles were difficult to eat because of the shape of the fork. The only alcohol served was beer and red wine with dinner. If you want to party and annoy the other passengers this is not the airline for you! On most of our flights the monitors dropped down from the ceiling so there was not a choice of entertainment but on the flight from Shanghai to Sydney we had personal monitors with a wide choice of TV movies games etc. Mine was not working and I was offered a change of seat which I declined as I spent most of my time sleeping anyway. Our planes were all on time (or close enough) and check-in and baggage claim were efficient. Overall we were impressed by the service and quite satisfied with our experience - good value for money!","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Weber","Netherlands","2015-05-08","I took CZ307 on the 4th. Due to the thunderstorm in Guangzhou our flight was delayed. The announcements were made in time and the flight attendant served us drinks. About 1.5 hrs later we took off. The meal was served soon after we were airborne the choice were limited and by the time they get to my row I didn't even have an option. However the flight attendant promised to let me choose first for the second meal. I wouldn't say the food was delicious but it's okay for what I paid for the ticket. Seat was okay but my touch screen didn't work so I had to use the control button which makes no sense at all it took me while to work that out. Toilets were cleaned promptly. I would say it was a good flight but mostly for the service. The meal could improved a bit and entertainment could be better. Would recommend it.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Stoddard","United States","2014-04-02","LAX-TPE-MNL return. LAX-TPE 747 seats so small in width it made a long trip horrible and I'm an average size man. Felt like my hips were in a vice grip. TPE-MNL A330 seats a lot better. MNL-TPE A340 seats fine again. Everything else ok. Good value considering.","","","Economy","","6.0","1.0","3.0","3.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Alex Guo","China","2014-10-22","Flew their new B77W from SHA to PEK in F two weeks ago. Overall the experience was mixed. Pros - needless to say brand new airplane and facilities. Above average (based on my experience on Chinese carriers) crew. Meal was nicely presented. Large IFE screen with plenty of choices. Cons - my seat did not go flat. I don't know if it's a mechanical failure so I asked an attendant to help me. She wasn't able to recline it either. Maybe acceptable for this 2hrs flight but certainly unacceptable for long haul. Annoying ads before every IFE program but overall worth trying out.","","","First Class","","7.0","2.0","4.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S Duncan","Australia","2015-05-08","May 3rd 2015 - flight CZ386 and CZ321. Have never flown Business Class before but the cost of the flight from Tokyo to Melbourne (via Guanghzou) convinced us to try China Southern. We certainly have no complaints with good service all the way through with English speaking staff available. The food was good and whilst the inflight entertainment was limited there was certainly enough to keep us entertained. No reason that we won't fly China Southern again.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","R Jones","United States","2014-04-01","Business class from PEK to BKK was a solid flight but I'd suggest eating before you board. The food had an odd aroma as did the damp hand towels that were kindly offered before the meal. The champagne was okay although it was served in a thimble sized glass the fruit was sweet and the rice was positively offensive. How can rice be bad? Not too sure what was wrong with it but it wasn't edible. The flight attendants were observant and wanting to please but everything was done without any smiles. Perhaps that's a cultural thing. Bathrooms were spotless as was the plane. The seats were super comfortable perhaps more comfortable than United Global First seats apart from the slightly restricted foot space. It was interesting that they didn't offer seat back monitors but they did offer individual iPads. The lounge was comfortable and offered limited food selections. Apart from the dismal food and the lack of entertainment Air China provides a very good product.","","","Business Class","","8.0","5.0","4.0","2.0","2.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Mckeown","Australia","2014-10-12","I flew China Eastern on a recent trip between Melbourne and China. The seats are very uncomfortable they are skinny and hard with little leg room. I am 6'2"" tall and requested an exit aisle seat for extra leg room which they accommodated however they said there was no way one of my travel companions could sit with me and the 5 people from my group were seated at the other end of the plane from me. This would be fine if all the exit aisle seats and other seats around me weren't empty once we were fully boarded! The food was acceptable and there were regular drinks offered their English style breakfast was odd to say the least I would opt for the Asian style were I to travel with them again. The service on the flight was friendly and welcoming. The TV on any of the flights didn't work for me either there was no sound or the screen wouldn't stay up or it just wouldn't turn on. Not on a single flight did it work. It did work for some of my travel companions and they tell me they were able to watch some recent movies and TV shows with a selection of English Indian Chinese and Japanese shows to choose from. I can't really comment on the quality however as I was never able to access it. All in all it is a budget airline and you get what you pay for but it was much better quality than I expected for the bargain price we paid.","","","Economy","","7.0","2.0","3.0","3.0","1.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-05-06","May 1 from Shanghai to Shenyang. Flight on-time. Clean airplane FA ok but no English. Cannot comment on the food as I did not eat but slept all the time. Upon arrival in Shenyang was welcomed by ground-staff being a Gold member and transported to the terminal in VIP bus. Nice but would have appreciated Gold status recognition in the aircraft. Priority bag handling was ok this time.","","","Economy","","10.0","5.0","4.0","3.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Hoffmann Alexander","Germany","2014-03-31","Moscow-PEK-HKG in business class. First time on CA biz class. Was a bit hesitant due to very different reviews here. Have to say that I was pleasantly surprised about the whole experience. New biz product is great. One of the most comfortable biz seats ever experienced. comfortable in any sleeping position. Some airlines compromise in terms of width or length of seat not CA. Only negative is the lack of a screen on Moscow-PEK route. CA provides tablet but unfortunately mostly Asian/Chinese movies. Food is decent so is service - friendly but not overly attentive. Would definitely fly them again if price is competitive.","","","Business Class","","7.0","5.0","3.0","2.0","1.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Lorraine Wilson","Canada","2014-10-01","Flew Sept 10/14 Vancouver to Shanghai return Sept 25 plus 4 domestic flights. All planes were new comfy and had great staff! The 330-200's had individual entertainment screens. We were surprised and impressed. No baggage issues no problems. One of the 6 flights was late 20 minutes. It was a tour arranged by China star well done on all accounts.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Audrey Ferguson","United Kingdom","2014-10-01","We had 5 flights with China Eastern while visiting China and Hong Kong. Our largest journey was Heathrow to Shanghai. Staff were very helpful and friendly. Aeroplane was very comfortable and choice of entertainment was fantastic. Only problem on every flight there was not a Vegetarian meal for me this was booked with our Tour Operator and requested three times during our visit. The Steward on the Heathrow flight managed to find some food for me so I thank him for that.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Blank","United States","2015-05-06","Flew LAX-Guangzhou-Xian-Guangzhou-Manila-Guangzhou-LAX over a 12 day period in April. I decided to book with them because of the price they were offering. Coach seats are narrow and rows are close even on transpacific. It is very similar to flying coach on domestic US flights. That is don't be expecting much in the way of comfort. In- flight entertainment on the transpacific leg is OK and about the same as Air China and China Air. Surprisingly the in-flight meals were somewhat tastier on CZ compared to the other airlines and the level of service was certainly acceptable. If you are connecting international to domestic (or vice versa) and sticking with CZ for the onward leg the transfer is surprisingly smooth. Layovers at Baiyun/Guangzhou airport are not as bad as you'll read in the reviews of that facility. But if you are landing there from overseas it might be a good idea to have changed a little money into yuan before leaving home. One of the areas in which CZ is certainly lacking is in its online capabilities. I decided to book directly through the airlines website in order to save a few $. Without getting into the details it was a bit of a pain. Before initial departure CZ changed the arrival time of one of my flight legs. This caused me to miss a scheduled connection. Getting the connecting flight adjusted to accommodate their schedule change could not be handled online or through e-mails. Only a call (ended up being several) to their offices in China could affect a change. I am a flyer that has an overriding need for an aisle seat on long flights. Even with what I thought were confirmed aisle seat reservations for all flights I failed to notice that on the final Guangzhou - LAX leg they gave me a boarding pass for a window seat. Fortunately I was able to cut a deal with another passenger who was willing to swap aisle for window. TIP: if it is important to you to use your own noise cancelling headphones in-flight on CZ you will need a one pin F to two pin M adapter. Bottom line: if there is a price advantage to taking CZ go ahead and book this perfectly adequate carrier.","","","Economy","","8.0","2.0","3.0","5.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","L Peters","Canada","2014-03-28","I flew YVR-PEK-MNL and return in March 2014. The airline was better than I expected. The check-in was excellent in Vancouver and Manila fast and efficient. All aircraft's left and arrived on time. The food was good but not excellent. Cabin service was okay the only downside was the staff never smiled. The entertainment was also good. All in all when the low price of the trip is considered the trip was good. I would recommend Air China.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Dennis Blank","United States","2014-03-24","Flew Sep 2013 LAX-PEK-BKK. I’d chosen Air China strictly on price and was a little apprehensive. However everything from check-in on was up to international travel standards. The flight was no better or worse than other transpacific trips I'd taken in recent years on more highly regarded carriers. Food was OK and in-flight service was just fine. The coach seats were considerably more comfy than those on the Cathay Pacific flight I'd taken a year earlier. Because it is very geared to Chinese travelers I could see why someone might find the in-flight entertainment lacking. Available English language movie selection was a bit dated and odd and included a fair number of Westerns from the 50’s and 60’s. While flying CA is not bad at all transiting in the Beijing airport is another matter entirely. Before proceeding on to the connecting flight we queued up in a pretty long line for the thinly staffed Chinese immigration desk to stamp us into China. We were then channelled into the airports general security line for re-entry into the airports departure gate area. Very frustrating and very time consuming. I'd be reluctant to take any flight where there is a transfer in PEK. If you have a tight connection you are not going to make it. Bottom line: if the ticket price is attractive and there was ample time between connecting flights in PEK I would not hesitate to fly CA again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Watson","South Korea","2014-10-01","For the price it was great bang for my buck. I flew a roundtrip from Seoul to New Delhi for $450 can't beat that. Everyone else was charging at least $1000. The plane to New Delhi was nice and had a PTV screen in the seat. The food was whatever but it an airline food so I don't have high expectations. The stewardess were a refreshing change from US carriers. I would definitely fly with them again. I wrote this review to balance all the negative things said. I was completely satisfied with everything.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Cavanagh","United Kingdom","2015-05-02","We flew standard class from Heathrow to Guangzhou then a change and on to Bangkok. The flights were cheap £400 each. The staff were very friendly and polite food was fine - you have the choice of English or Chinese. I would advise anyone to take their own water supply on though as they were a bit mean with the drinks. However the seats are so small and squashed together. Very much like Ryanair style. Which is fine for a short flight but certainly not to Bangkok! It was very uncomfortable and I am only 5ft 2 inch tall and a small frame so goodness only knows how anyone larger than myself coped with it. Actually I did not cope. I took a valium because it was just too claustrophobic. I would advise anyone reading this to think very carefully before booking a long haul flight with this company. Either go business class - if you can afford it or book with someone else!","","","Economy","","4.0","1.0","4.0","4.0","3.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Kevin Siam","United Kingdom","2015-05-01","I took a chance with CSA on a flight from LHR-GHZ-LHR. The 787 outward flight was fine no problems. the return flight was not so good. The inflight entertainment system had major problems and the flight crew announced that there was a problem with the system and it needed to be reset after 15 mins still not working. For about 8 hours of a 12 hour flight there was no inflight entertainment system. I am so glad I had my laptop at hand. The cabin crew were very nice. I will not fly with CSA again though. I will use KLM again.","","","Economy","","6.0","1.0","4.0","1.0","1.0","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Linda Freeman","Canada","2014-03-22","Just returned March 11 from Beijing to New York. The plane was brand new and although it was a 14 hour flight my husband (6 ft 2) and I were very comfortable. Flight attendants were friendly and if one didn't know English very well they would find another attendant to help. Lots of food wine and beer served then during the night it was self serve for cold drinks and snacks. Few lineups for the bathroom. Smooth flight from New York to Beijing then we flew 5 days later to Shanghai. Returned to Beijing airport 3 days later and flew back to New York JFK. Beijing airport is huge but we had no problem getting around and checking in for all flights. Great value for the money.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Michael Pan","Canada","2014-08-20","MU598 Vancouver to Shanghai July 12th. MU581 Shanghai to Vancouver August 10th. I took a round trip between Vancouver and Shanghai with China Eastern. The flight attendants spoke fluent English (with a Chinese accent). The planes on both trips were new Airbus A330-200s (a huge improvement from the A340s I used to fly). The planes were clean with comfortable seats great inflight entertainment systems plenty of leg room and convenient USB charging ports. The meals were very tasty. The crews on the ground and in the air were very helpful and friendly. Both flights left on time one arrived on time and the other arrived an hour early. From the check-in to picking up my luggage at the destination the whole experience has been quite enjoyable. The fact that the whole trip cost me under $1000 made it even better!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Douglas White","United Kingdom","2015-04-20","I spotted an excellent deal for a Business Class return London Heathrow to Auckland at 2500 GBP so I decided to pay family in NZ a quick visit. The legs between London and Guangzhou were served by 787 and the Guangzhou Auckland legs by 777-300ER. The 787 has lie flat seats in pairs perfectly comfortable for sleeping but there did seem to be some issues with the operation of some seats and cabin crew seemed quite familiar with dismantling and fiddling with the mechanisms. Possibly not the sturdiest of kit. The 777 seats were of more substantial build with singles at the windows and pairs in the middle. The Sky Team lounge in Heathrow was lovely the China Southern lounge in Guangzhou was what one expects in China shiny of the surface but a bit rickety underneath only two showers and some confusion as to the booking procedure little food cheap wine etc.. However it did the job OK. Cabin crew were lovely if not occasionally disorganised I had requested vegetarian meals which only appeared on 3 of the 4 sectors and on those that it did appear bits of it seemed to be offered to other passengers in error leaving me with one meal consisting only of a main course. Not great but If you're familiar with China then you'll cope fine with it all. Would I fly with them again? Yes if the price differential is large enough but if they try to charge the same as the other major players on the route then probably not.","","","Business Class","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","R Lillyman","United Kingdom","2014-03-13","Economy return trip from UK to Manila via Beijing. Overall we were very impressed and it is on a par with other airlines. All flights were on time and none were full to capacity. The food was standard although no hot drinks served. All cabin crew were very helpful. We could not check-in online (machine not working) and had difficulty with the automatic machines at Heathrow which accepted only one of our passports. The queues at the check in at Manilla on the return flight were extensive and although not vast numbers were flying we were still waiting in line for about an hour as so few check-in kiosks open. Beijing is a very large airport but times passing through security etc is very slow. One lady (by herself) was operating the X-Ray machine and she was also manually checking everything in the hand luggage she wanted to query. She was very thorough but it caused long delays. We had only just enough time to get our connection (final boarding) - which was 90 minutes. On the outward flight we had 8 hours to kill at Beijing Airport. In the evening the shops seem to shut but we did find some recliner chairs which afforded us the opportunity for rest.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Morgan David","United Kingdom","2014-03-12","Recently flew LHR-PEK-HKG and return. Transfers at Beijing were a joke worst organisation I have ever seen with many people missing their connections. Knowing the tight schedule luggage was not loaded onto the LHR flight meaning people like me who pushed to the front of the queue had no luggage on arrival. Staff at Beijing were rude uncooperative and didn't seem to care about the situation.","","","Economy","","","3.0","1.0","2.0","2.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Edmundson","Australia","2014-08-11","I travel in and out of China regularly transferring at Guangzhou and then on to Kunming with China Southern Airlines. I was forced make changes to my usual pattern and ended up having to use China Eastern transferring to a domestic flight at Shanghai. I should have arrived at Kunming around midnight but due to 'unspecified delays' at Shanghai didn't clear Kunming airport till well after 4am. Return flight to Sydney was even worse. Left Kunming on time but with China Eastern there is a 6 hour wait at Shanghai for a connecting flight so my travel agent got me to transfer at Nanjing instead should have been only a 3 hour wait - Nanjing isn't set up for proper international transfers so you have to unload your baggage at Nanjing exit the domestic terminal and go through the booking process again at the international check in. And guess what China Eastern has different rules as regards baggage on domestic and international flights so I ended up having to abandon an oversized item I was bringing back at Nanjing airport. The officious supervisors at the China Eastern check in counter weren't interested in the fact that I had booked the baggage in at their Kunming counter knowing full well that I was flying on to Sydney. The kicker was that the flight on to Sydney was delayed 2.5 hours for 'unspecified reasons' so didn't even get the shorter wait time anticipated. I will in future be making every effort to avoid flying with China Eastern Airways or transferring via Shanghai and Nanjing.","","","Economy","","","2.0","1.0","2.0","2.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Matthew Zhang","United States","2014-08-06","I flew China Eastern Airlines from Chongqing-Jinan. The seats are very uncomfortable there is a very thin padding that separates your body from the metal under the seat. There is absolutely no entertainment no drop down TV screens or personal TV screens. The food is very nasty and tastes inedible the rice was very dry and tasted like it was over a week old the vegetables have no seasoning and tasted horrible the beef was the worst the meat tasted very dry and was under heated as though it were a leftover from another airline it was cooked in a sauce that had no flavor and tasted like water. Passengers randomly got up during take-off and landing when the seat belt sign was on and no flight attendants even tried to tell people to sit down. I will never fly China Eastern Airlines again because of it's terrible service and nasty food.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-04-17","From Shenyang to Beijing on an evening flight. Very welcomed by check-in staff and purser in the cabin. Being a gold skyteam member I was addressed by name and really being taken care of. Flight on time airplane clean toilets fine. The only complaint I have is that in Beijing airport baggage labelled as priority usually arrives last on the belt. Not a CZ issue but operation in Beijing.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","David Lee","United States","2015-04-12","3/27/2015 CZ328. 4/6/2015 CZ327. Was a bit hesitant about booking this airline but the fare was just too good to pass up. We flew LAX-CAN-BKK and back. Flight was delayed 3 hrs in LAX. Luckily we had 3 days of transit in CAN or we would've most likely missed our connecting flight. Other reviews had stated poor customer service. I didn't get that at all. Everyone greeted us with smiles and offered assistance. Western food offered was terrible though. Chinese options were more edible. This was also our first time in A380. Wow what an experience. Much better than the old 747s I've been on growing up. I'd take this airline again.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Max Johnson","Canada","2014-03-07","LHR-PEK Boeing 777. All in all a superb flight starting with access to the Singapore Airlines First Class lounge at Heathrow. On board the cabin was immaculate and the suites in First very private; the flight attendant was attentive and while there was some small language issues she was extremely accommodating and ensured a fine trip. The food was good but not great the wines fine and there was a good selection of movies on the IFE system. All in all a product that I highly recommend and will happily travel with Air China in the future.","","","First Class","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","H Kaaber","United Kingdom","2014-08-02","Flew LHR-PDG-SYD and returned three weeks later. Was somewhat tentative given some of the reviews on here but the price was at least £200 cheaper than next best fare. Needn't have worried the flights were punctual on all legs the planes were very clean and the attendants very helpful albeit some have limited English. The food was good though best on the legs from LHR and from SYD to PDG. IFE was excellent with a wide range of films and games. The flight booked for the return leg was changed three months prior to flying and we were informed by email. We left SYD later in the day and were accommodated in the airport hotel overnight in Shanghai which broke the journey up nicely. Would be happy to fly with this airline again.","","","Economy","","10.0","4.0","4.0","3.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R King","Australia","2015-04-12","Service by the crew in Business Class throughout the flight CZ325 from Guangzhou to Sydney on 6 April 2015 was excellent. Breakfast content needs some attention. Seats while lay-flat were a little narrow. Value for money was excellent. Entertainment was not good.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Higgins","United Kingdom","2015-04-12","LHR-CAN-MEL ON 9/10 March return on 7/8 April. Returned from Oz visiting the grandchildren and family. Initially very apprehensive of continual criticisms posted about China Southern but have to say that from this writer they will get nothing but praise. From the moment we entered Heathrow it was ""priority"" treatment all the way and the planes staff food lounges and service were excellent.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","R Powell","United States","2014-03-06","Feb 10 return on 28th. CA986 and CA179 for the flights out and CA180 and CA985 for the return. Held in the plane on the tarmac for 5 hours while repairs were made. Old plane still had ash trays. Customer service was horrible but that could be a cultural issue. Multiple complications arrived late in China missed connecting flight to the Philippines. Coming back was a little better with a nicer plane and a little better customer service. Still had complications on the return flight and issues still unresolved by Air China. Overall in price I saved $200 per ticket but I would rather pay $200 more and avoid all the misfortunes of this journey with using Air China.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Streb Lovell","Taiwan","2014-03-03","TPE-Koror return in business. Both flights on time. Plane packed both ways. Service was fine. I wish they would ditch serving the main course of a business-class meal in what looks like a coffee filter. Planes didn't have AVOD. Return flight showed a film about the Nazis (not exactly the most cheery thing to see coming back from vacation) and the menu offered a German sausage dish-simply bizarre. There is no lounge in Koror-they give you a coupon for a drink and some potato chips at a broom-closet-sized bar.","","","Economy","","7.0","4.0","5.0","3.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Derek Carter","United Kingdom","2014-07-22","My wife stepson and I chose this airline because I naively though they were trying to encourage travel to China how wrong I was. My wife has a mobility problem we were told by airline staff at Pudong airport that they must have the supplied wheelchair now so my wife was without a wheelchair for over one hour whilst I arranged with the information desk for a replacement wheelchair - she was unable to look in the shops or go to the toilet during this time. The crew that I had dealings with were more concerned with the requests of Chinese people before the other passengers probably because they spoke little or no English. On all the trips we had problems with obtaining a wheelchair for my wife the worst incident being on our return trip when we were checking in at 9.30am we were informed that no wheelchair was available until 11am. After nearly 30 minutes of trying to communicate with staff with a poor understanding of English and asking to speak to a manager we finally obtained a wheelchair then the flight was delayed by over two hours after being told to arrive at the departure gate an hour before take off so we could enter the plane on ""priority"". At no time were we given ant information for the delay and gate change and having to read the "" Departures board"" or ask at the Information desk. I had no inflight entertainment for the last three hours of the journey from Pudong to Heathrow.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Sutrisno","Canada","2014-02-26","CI 0031 YVR to TPE 22 Feb 2014. At check-in they weigh your carry on and if your carry on is over 7 kg you they ask you to comply and tag your bag. You are then marked for a re-check during boarding expect someone to come and grab your bag impolitely of course and re-weigh your bag during boarding. Computers and duty free items apparently works on different laws of physics on China Airlines. You are not allowed to carry more than 7 kg of carry on because of safety concerns. But 7 kg of carry on + 5 kg of duty free are ok. After boarding I sat in my seat to find it smelt the seat in front of me the magazine safety brochure etc were smeared in dirt. The entertainment was not very good no new movies at all. The subtitles are in Chinese only. Food was bad just like other airlines. I'm not a picky eater but there wasn't enough of it in China Airlines. Service: I asked for another drink and the stewardess gave me an annoyed look and comes back a moment later and dropped a can of pop in front of me. Plane looked old and outdated and had definitely not being cleaned thoroughly. The only saving grace of this flight was the fact that the seat next to me was empty. I'm dreading my return flight now.","","","Economy","","3.0","1.0","1.0","2.0","2.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Pravin Byahatti","India","2014-07-15","Shanghai to Hong Kong to connect to Jet Airways for Mumbai - India 12th July 2014. This is the worst airline to travel. Most of the time the flights get delayed. Cabin crew cannot speak English. No timely announcements. Flight got delayed 3.5 hours missed my connecting Jet Airways flight. No proper care taken by ground staff at Hong Kong airport. No proper arrangement made for return to home destination.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-04-08","Flying back from PVG to SHE flight delayed 4 hours - not the fault of CZ. We boarded on time but after 20 minutes were asked to deplane - see my review of Pudong airport please. Flight back was fine purser welcomed me by name being a Skyteam Gold member. Airplane and toilets clean food ok.","","","Economy","","4.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Preston Nock","Thailand","2014-02-25","Delta flight from ATL arrived late in LAX so I missed a flight to Narita. Agent booked me on a China Airlines flight to Taipei and then a follow on flight to BKK. The aircraft appeared to be brand new inside and everything worked well. The entertainment package was up to date and varied. The cabin crew were very attentive throughout the long flight. I especially liked the reverse boarding for economy class as it went quicker with less standing around waiting for people to hide their carry on baggage. The landings were absolute the smoothest I have ever experienced.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Denson","United Kingdom","2014-07-08","Yichang to Shanghai on 9 June. Flight left on time. Plane clean but very little legroom. Flight an d cabin crew have very limited English. Impossible to understand the announcements. Pilot seemed to climb very high for a long time on take off. Flight was very bumpy with seat-belt sign on most of the flight. Landing was ""interesting"" - plane bounced onto runway. Not a pleasant experience.","","","Economy","","5.0","2.0","3.0","2.0","0.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-04-04","March 31 from Shenyang to Shanghai. Excellent flight excellent reception and full recognition of my Gold status priority check in and my boarding pass was already printed with my favourite seat security check priority lane with CZ staff to take me to the airplane. Welcomed on board by name by purser flight on time excellent experience. Avoid MU if you can CZ is far better flying back to Shenyang today and let's see how it goes.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Wu","Sweden","2014-02-14","I flew from Stockholm Arlanda to Wuhan China with a transit in Beijing. It was an 8 hour flight from Stockholm to Beijing. The flight crew had a rather bad manner towards economy class customers the crew was impatient spoke terrible English and speak Chinese directly to customers. They don't serve wine until it's time to eat. I was sitting only two rows away from a couple who brought their two young kids one of which cried for over 4 hours during the flight. Not single staff member showed up to comfort the baby. Air china lost my luggage in Beijing while I made it to Wuhan. I have to fly again to another city in two days without luggage I guess.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Rohan McCarthy-Gill","Australia","2014-07-06","SYD-SHA-YVR Economy Class. I was anxious about taking these flights as while I've flown internal flights within China on China Eastern I'd not yet used them long-haul. The aircraft interior was brand new on both legs with comfortable seats new-looking IFE screens although with quite a limited choice. The flight attendants were extremely polite friendly on boarding and very responsive to call requests. The food was adequate only in that it was edible - it was served on the SYD-SHA leg in a plastic box and on the SHA-YVR leg in a tray. The choice for both meals on both legs was just a variation of chicken/seafood rice/noodles. The dessert was okay though! Alcohol was very limited - just red wine and beer. But they were very responsive to refills (I asked early to avoid missing out). The return flight from Sydney to Vancouver was just AUD $1500 and to be honest - I felt that China Eastern has (so far) offered value for money.","","","Economy","","5.0","4.0","5.0","2.0","2.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Alex Guo","China","2014-07-06","Flew Shanghai Pudong (PVG) - Beijing (PEK) domestic first class on an A321. Lounge in PVG was a disappointment - I'd say below average standards across China based on my experiences. Flight itself was good. Seat was a recliner. Typical on narrow-body legroom was good but didn't recline much. Food was pretty tasty asked for beer and water and was provided. Crew came around often and were friendly. There was personal IFE but the controls were a bit difficult to figure out and the touch-screen was slow to respond. Overall a pleasant experience though minor things can be improved. Considering the price I paid (even a little less than full-fare economy when I booked a week in advance) I would definitely recommend.","","","First Class","","8.0","3.0","5.0","5.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S McNamara","United Kingdom","2015-04-01","Having flown LHR-CAN and CAN-HKT return recently I really can't understand how people can grumble for the price paid. Online check in was non-existent due to website issues so did the old fashioned thing and checked in at the airport. Boarded first due to travelling with children. I am 6' 5"" so if I were sat with 3 adults it would have been a challenge. As we were travelling with a child I could get my legs into quite a nice position and slept for about 7 hours. Good selection of films for a 12 hour flight. Kids TV options aren't great so a portable DVD might be a better option. Service onboard was great. A drinks run before food a food run and then another drinks run - twice. Food was generally edible. Service is quick and effective and staff can speak enough English to get by. Dreamliner certainly kept me feeling fresh once we had arrived into CAN. CAN to HKT on a A321 was a little different in that there was no entertainment but a full food and drinks service. Return flights were exactly the same so for the money we paid I can't fault China Southern. The transfer was easy at Guangzhou as you are bussed to the international terminal go up the stairs and the transfer desk are immediately there. Guangzhou airport doesn't offer much to do so again bring entertainment if you have a transfer.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Grosvenor","United States","2014-01-30","I flew from PEK to LAX in Business class on the newer aircraft and seat was basically lie flat. No issues with that flight. Check-in time was much nicer at 7pm since not at 7am or earlier like USA based airlines. On the way back I was from SFO to PEK on an older 747 but I asked for row 83 at the gate (they block it since it is an exit row) and I got it. I still love the peace and quiet afforded to the upstairs passenger by the 747. This is since the economy and crying babies are one level lower. Only a few passengers up there so I had a flight attendant pretty much to myself. Got all the drinks I desired and a double meal of the Salmon. It was so flavorful. The entertainment system truly needs to be like Cathay Pacific as right now it is just not enough movies that are in English and newer. The best part is they did a few announcements at the beginning of the flight and then remained quiet for the rest pretty much. I wish the entertainment system had an ability to not break-off for PA in a language that was not your own. Overall I would say Air china ok for business class. My next trip might be in their Economy and I bet I will not be as happy.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Frank Zhao","Thailand","2014-06-16","June 14 KMG to BKK. Flight was on time only about half full or less. Flight attendants were polite and friendly. Food was acceptable given the only 2-hour flight. Because the airport was newly built and there were not many international flight out from KMG the international section of the airport was very spacious. Overall it was a good experience.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Tony Zarb Jr","Hong Kong","2015-03-30","18 Oct 2014 CZ 379 Airbus 330 business class from Guangzhou to Shanghai. The cabin was clean the seat was comfortable and the food fantastic. The flight attendants were friendly. Good value experience.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Horne Alistair","United Kingdom","2015-03-28","LHR-MEL Business class. I was a little nervous that the cost of this flight would be a reflection of the service that you get onboard. I have to say that it was excellent the food was great the staff friendly and the best thing is you get a lie flat bed even though on the A330 to Melbourne it says its a flat pitched seat. Well its only off fully flat by about 5 degrees so you would never notice. I am quite a big fella and at 6'2 I found the seats perfect much better than the cam shell arrangement I have had on Virgin. The only slight issue with China Southern is the entertainment its just a bit limited for westerners but my flight cost me about £2300 compared to Qantas / Emirates £5000 so buy yourself a top spec laptop with what you have saved and take that onboard!","","","Business Class","","9.0","5.0","5.0","5.0","2.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Feming","United States","2014-01-30","New York to PEK to Chengdu. Plane was clean and attendants were all friendly and polite. I found the food surprisingly good for ""airline food"". While I was in the economy class I never felt like my needs were unimportant. Some attendants did not speak English well. But they certainly did their best and always smiled and figured out what I was asking or needed and I must say their English is far better than my ""Chinese"". Good job Air China I hope to fly with you again.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Biswas Jayant","India","2014-06-12","PVG-CCU via KMG June 8-9 Economy. My ticket clearly stated PVG-CCU. Flight was via KMG with a 23 hr. stopover. My booking for 8th June was cancelled by the airline due to cancellation of their KMG-CCU flight on June 8. At that time (a month before) I was given the option to cancel the entire booking but it was too late and any fresh booking would cost me much more so I opted for the date change to June 9. However when I arrived for check-in at PVG they refused to provide through check-in to CCU and said that I would have to collect my baggage at KMG and go for a fresh check-in. This was ridiculous since PVG is the home base of China Eastern and they can easily manage to put systems in place for through check-in for through bookings. But they refused and when I met the duty supervisor she told me to contact the check-in counter at KMG for immediate check-in. However as expected when I arrived at KMG at midnight none of their counters were open. I managed to locate the duty supervisor who refused to help out. I had to spend money and stay in a hotel. When I returned to the airport the next day around 6 pm again they refused to check me in until 9 pm.","","","Economy","","4.0","3.0","3.0","2.0","2.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Biswas Jayant","India","2014-06-12","SFO-PVG June 6 Economy. Aircraft was a A-330-200 which was quite new. Seats were good and the crew service also good. They were serving beverages and water throughout the 12 hour flight. The toilets were also being maintained by the crew. Two meals and a snack were served; which were reasonably OK. There was option of chicken-rice and beef-noodles for lunch but by the time they reached our seats (62) they ran out of the chicken. I had to wait some time and was given a vegetarian option instead. The flight was on time in fact arrived before schedule at Shanghai. However my later subsequent flights were a bad experience which is why I would avoid taking this airline in future.","","","Economy","","5.0","4.0","4.0","3.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Clint Hartley","New Zealand","2015-03-28","26th May CZ336 then CZ303. 7th July CZ304 then CZ335. China Southern was chosen for a good price in Business Class and the Dreamliner. We flew Auckland to China then on to the UK. We retraced our home flight to New Zealand so it was 4 legs taken. When we first boarded in Auckland no drinks allowed until in the air. (My wife requested vegetarian food on all legs of flight when booking the tickets). When the hostess asked for our meal choice during the flight my wife had no choices for her this happened several times on the 4 legs. Ok in the air now they ran out of beer and champagne after 1 hr explanation was only one bottle for business class so wife asked for a whisky and dry out comes a beer glass full of whisky and a small bottle of ginger ale. This happened on most of the flights and the movies forget it. Would we use them again never.","","","Business Class","","2.0","4.0","4.0","1.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Schaefer","Germany","2014-01-29","Frankfurt-Beijing-Singapore and back. Flights on time and relatively cheap. No hello and no goodbye no thank you and no please from the crew. I asked for a glass of wine but was told that they only open the bottle with the food. My neighbor wanted a third glass of wine and was told he had enough. No spirits in economy. I eat just about anything and I have never really had reason to complain about airline food before but just the smell of the food was awful. Food was bland and servings were small. They had drinks like juice in the kitchen for passengers to help themselves. Our 4 year old daughter didn't get any special attention. The cabin crew didn't smile and it felt like you are a burden to them. Inflight Entertainment had a small choice of bad movies. On one leg there were problems with the sound. Annoying announcements throughout the flight. The seatbelt sign was switched on throughout all flights.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","E Book","Sweden","2014-01-28","Flew from Hong Kong to Beijing on 2 January 2014. Really clean and nice aircraft. The Airbus 321 looked dirty but smelt like it came straight from the factory. The crew on this flight were excellent! They spoke English really well and were very friendly and service minded. As for the seats they were like any other standard economy seat but with great legroom. For lunch they served chicken or beef. I had the chicken which was good. Not the best food but it was okay for the 3.5 hr flight. We took of on time and landed on time despite leaving Hong Kong during the morning rush hour. I highly recommend Air China!","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Yuriy","United States","2014-06-01","I took Shanghai Airlines 767 (China Eastern Subsidiary) from Singapore to PVG then hopped on a China Eastern A340-600 on the long trip to JFK. Then a couple months later did the same thing in reverse. I loved my experience although such long flights are tough the China Eastern crew made it seem shorter. I am 6'4 so when I politely asked check-in attendants if they had any leg room seats I got them both times with no hassle and no extra charge which would never happen on any U.S. airlines. Food was decent entertainment was decent. But then again I don't fly for the food and entertainment. Staff was great and that's what counts.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Michael","Australia","2015-03-23","I was hesitant about flying with China Southern after reading a lot of mixed reviews but we gave them the benefit of the doubt. We flew from sydney to Guangzhou in January. The service was excellent. For the whole flight staff walked up and down the aisles. They were funny and kind. I think the service made this experience one of the best I've had. Inflight entertainment was fantastic! I was surprised as a lot of movies and songs were pretty recent. The food was quite nice. During the flight there was also food offered if you got hungry. Seats were very spacious and comfortable. Overall probably the best flight experience I've had and will definitely be picking China Southern on my next trip.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Rick Redlich","United States","2015-03-23","Recently flew rt LAX-CAN-BKK on China Southern. The flights between LAX and CAN on new A380's were fantastic! The planes were very clean particularly the lavatories throughout both flights. The cabin attendants were attentive and there was never any communication problems with the cabin personnel. Food and beverage service was fast and excellent (in economy). The meals were surprisingly good. The price was a bargain. The Guangzhou airport was modern and clean. The transfer connections were easy and nearby. You don't have to go through security for a second time and you don't have to dash to another faraway terminal. The 737 flights between CAN and BKK were so so. You're packed in in 3 across tight seating. It's a quick 2.5 hr flight with beverage and meal service which didn't match the standards of the A380 flights. All in all I highly recommend CSA for a trans- Pacific flight to Asia!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Geng Aaron","China","2015-03-23","CZ6659 21st Feb. A new route of China Southern which runs on an A330 from Shenzhen to Mauritius. Check-in staff are friendly and efficient. The seat in business class is comfortable with excellent legroom. The food is nothing remarkable but I like the wine they supply onboard. Since it was a night flight I didn't use the pad they offered for entertainment. I slept very well.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Yau","United Kingdom","2014-01-25","They changed my flight schedule more than 5 times prior to the flight date. After my initial outbound flight from London Heathrow I wasn't too upset. I was actually pleasantly surprised by the hospitality and the fact that I had in-flight entertainment for both the 9-hour and 4-hour flights. However on the inbound flight back to London I was extremely disappointed with the fact that there wasn't any in-flight entertainment after being pleasantly surprised during the outbound. The connecting flight was scheduled much too early and the logistics in Beijing Airport meant that we had to be specifically rushed through. I was initially worried that my luggage would not be able to make the transfer but after the hour's delay I was hopeful! In the end my luggage got left in Beijing and after arriving on a Friday my luggage got to me on Sunday. Overall the seats were alright but not quite right either - other airlines like Qatar are better. The food was not bad but the drinks did not have enough variety. The hospitality was very good actually which was a surprise to everyone who asked!","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Shen","Australia","2014-01-25","Sydney to Shanghai return overall it's worth the money (relatively cheaper than others) food is edible plane is quite new toilets clean throughout the flight and seats are wide enough for average height passengers. Only concern is the staff service I did not see anyone smile throughout the entire flight.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Ostermann","Germany","2014-05-17","I cannot recommend to take China Eastern within China as their staff is not able to speak English sufficiently. I was supposed to go from Changsha to Shanghai at 8 am this morning but the plane was delayed but nobody could tell me to the new departure was. My question about connection (3h 30min) or going via another route was understood by nobody. Arriving in Shanghai 4hrs late I just missed my connection and there was no help to rebook it (original quote: ""No our fault bad weather"" leaving me very disappointed waiting 12h for the next connection and never using China Eastern again.","","","First Class","","1.0","4.0","1.0","3.0","2.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Biswas","India","2014-05-17","PVG-SFO A330-200. Seats were OK. Flight pretty much on time and cabin crew were quite attentive. During the 11 hr flight they served 2 meals and 1 snack with rounds of water and juice. The meals were all Chinese but sufficient only choice of pork and fish was offered. The snack was hot and refreshing. The crew try to be friendly with their almost zero knowledge of English. The toilets were clean though no supplies inside no toothbrush or face lotion; only hand-wash. The choice of entertainment was poor though each seat had a screen and a USB port. Pillow and blanket was provided upon request. The seat belt signs were kept on for most of the flight duration. Only some airline magazines were available for reading.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sachi Fernando","New Zealand","2015-03-23","Auckland-Guangzhou-New Delhi return in economy. The positives: The Auckland-Guangzhou part of journey in the air was good. Food beverage and inflight entertainment was acceptable for the price you pay. The airplane is modern and the seats have a little leg rest in economy. The Negatives: 1. On my AKL-CAN-DEL journey my flight to Delhi was cancelled due to bad weather. From here the airline ground staff could have been courteous and helped us through the process of passing immigration and customs so we can take bus to hotel. But no they weren't. They treated us with disdain and were very rude. A guy with very little English told us to follow him as we navigated the airport from gate to bus via customs and immigration. The food they served was awful. The airline kept all passengers uninformed as to when the next flight was. Once I got to the airport the airline gave us boarding passes for 7am flight. Once I arrived at gate I was told that it was actually for the 11am flight. During the 5 hour wait we were lucky to get water and food from the airline. Flight delays occurs for many reasons its how the staff handle them from then on that makes the difference. 2. The planes from Canton - Delhi - Canton were old and had no inflight entertainment. In summary I would not fly with them again.","","","Economy","","5.0","4.0","2.0","3.0","3.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Andy Lin","Canada","2014-01-25","Vancouver to Beijing really needed to upgrade their cabin entertainment systems. The controls were dirty and buttons was unresponsive. Their food was awful. All of my baggage was delayed during the round trip. Never flying Air China again.","","","Economy","","4.0","4.0","3.0","1.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Liu","United States","2014-05-16","Surprisingly enough online check in was not available. Flight schedule was not available online either. A330 middle cabin air conditioning didn't work. There were no air outlet over the seats. TV screen was in the middle section of the plane and people had a hard time watching if sitting by the windows. Electrical outlets behind the seats were not powered to charge the electronics equipment. The entertainment was a joke. The same low grade movies were played both ways. No music to listen to. If not because of passengers brought their own entertainment they would be bored to tears.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-03-20","From Shenyang to Shanghai. Flight on time. Priority check-in luggage handling security etc all fine. Got free upgrade to First class being a Gold Skyteam member. Nothing to complain about. Airplane brand new clean and FA friendly and professional.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Hawke Barbara","Australia","2014-01-23","SYD-PEK-LHR return. 1st and last trip with Air China. Hostess handed out glass of champagne/orange on boarding but walked past me 3 times until I finally had to stop her and ask for a drink. Ordered Chinese food from SYD-PEK totally tasteless and no salt/pepper to add. Same awful food PEK-LHR. Only time we saw the stewardesses was when they brought water/juice round which was not often. Their English was very poor no smiles announcements very unclear. 7.5hr wait in PEK. Beijing airport very short on shops/facilities. Food in Air China lounge at PEK just about edible. After having to get someone from reception to unlock shower I was very disappointed. Had to go through security again at PEK even though in transit. Had Chinese option again from LHR-PEK and that was actually passable but none of the meals were bigger/better than other airline economy airlines. Air China has to use Alliance lounge at LHR which had very tasty/varied food/drinks. On the return trip LHR-SYD I chose Western for the last meal (breakfast) and that was quite nice. Had 5 hr. wait at Beijing. I was able to have a Baileys drink from SYD-LHR but when I asked for one from LHR-SYD was told it was only available to 1st class passengers. The only good thing was the fully flat beds try to book row 11 as it's the only one where the feet part does not narrow to the width of 2 feet side by side! Very limited choice of Western movies. The seatbelt signs were left on even when there was no turbulence and staff did not encourage people to open the window shades even in daylight. I have flown Business class to London with Singapore Airlines and Thai and am afraid that Air China is by far the worst airline I've ever flown with.","","","Business Class","","","4.0","1.0","1.0","3.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Michael Likely","Australia","2014-05-05","SYD-PVG-LHR and return April/May A330-330/-200. I agree largely with the comments of Mr Rory Moore. Areas requiring improvement are lounges in PVG IFE (a dying breed anyway) and perhaps the ground and cabin staffs' command of English. Otherwise no problems - punctual clean attentive service and excellent value for money.","","","Business Class","","8.0","5.0","4.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","O Kelvin","Singapore","2014-05-05","Shanghai to Singapore return and Shanghai to Beijing return. Shocked that for all 4 flights there was a delay of 30 mins - 1 hour. Singapore to Shanghai flight air conditioning broke down and I was for sweating half the time. Shanghai to Singapore flight the plane wasn't even there when boarding was supposed to begin. Shanghai to Beijing return was okay albeit with the usual lateness. Domestic flight vs International Flight issue? Based on my flight experience for the past 6 months with both budget and full service airlines definitely say this airline is between Budget and Full Service in terms of overall quality.","","","Economy","","4.0","3.0","3.0","3.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wolfgang Segato","Germany","2015-03-19","CZ 3569 on January 2015 in Business Class Airbus 320 from Shenzhen to Hangzhou. Ground Staff at check-in counter were helpful and friendly. The lounge was very quite clean with a good selection of food and drinks. Boarding very fast breakfast with coffee of a very good quality and flight attendants spoke good English - friendly and smiled. I would definitely recommend China Southern Airlines.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Bev OShea","United Kingdom","2014-01-22","We travelled from UK to Australia via Beijing and visa versa. Staff were quite stand offish and didn't speak English very well a smile would have been nice. 2 meals supplied were very poor and no English option available. Meals were very basic and no snacks offered. Drinks only offered during meals and they only came round a few times with water. Entertainment was poor very dated films. Beijing airport: staff had no idea what they were doing and caused complete chaos amongst passengers. We passed through baggage control which took 2 hrs only to walk down 24 steps to go through the same thing again. Then transferred onto plane to Australia and service was exactly the same. Return was the same treatment it was -9 in Beijing and hence it was also -9 in the airport the air- conditioning was full blast. The flight to the UK was slightly better only because the staff spoke a little more English. We had to close the blinds even though it was a daytime flight. All in all our Air China experience was not a good one.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Helen Chapman","United Kingdom","2014-01-21","Travelled Air China as it was the cheapest at the time flight on time and no delays first leg of journey on A340 not too bad and food reasonable but second leg Shanghai to Sydney plane was old food inedible and cold. No drinks provided other than with meals air hostesses command of English poor. On the way back food was awful on both legs full of very badly behaved children asked for an alcoholic drink and was told could only have one with dinner entertainment system antiquated no really up to date movies too many Chinese ones and very temperamental system. Would be worth paying extra for a better trip as on a long haul flight its needed.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Huang yan Duan","China","2015-03-18","CZ301 from Guangzhou to Sydney on 10/10/2014. The food was delicious. The service fantastic in particular during meal times. The facilities were great toilets were always clean and the in-flight entertainment system had more than enough to entertain throughout the 9 hour flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Brad Weston","Australia","2015-03-18","Flew SYD-CAN return in November 2014 with family. I am 6ft 3 and standard economy seats were a surprise - I was comfortable whole trip and could position me legs under the seat in front. Staff were very good - language no issues - Our economy Cabin has a Western Steward/Hostess on both legs. Food was surprisingly good drinks service no problem. Planes were clean toilets cleaned regularly in flight. On time leaving and arriving both legs. 9 hour flight was smooth and comfortable sleeping well. 2 Daughters enjoyed flight. Used airline to fly to Canton Fare.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Jest Ross","United Kingdom","2014-01-21","China Airlines uses old- seats (no flat-bed) flights for European-Asian routes. Compare with other airlines seats offered such as Eva air Korean Air Cathay Pacific Air France Japan Airlines are much better CI flights really need serious improvement. The seat in front of you can recline on you. This makes the whole journey very uncomfortable: difficult to work and difficult to get out of your seat. Food is good but the service is very slow. You don't receive hot towels in the morning and no hot drinks were offered while breakfast being served. Lounges at Taipei and Bangkok airports are not very clean. The receptionists are friendly enough but the lounges are not exactly business-friendly. If you have connection flights luggage cannot be guaranteed on arrival. Even when travelling on Business Class no compensation is offered for late arrival of luggage. Flight attendants are generally friendly. Entertainment channels are inadequate and the TV screen is very out-dated.","","","Business Class","","3.0","1.0","3.0","4.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","John Martin Villanueva","Philippines","2014-05-04","Manila - Shanghai - Los Angeles and return. Aircraft - Manila to Shanghai was a new A321 outbound and an old A320 inbound. Aircraft was well maintained and comfortable feeling. For the Shanghai to LAX long haul they still utilised the A340-600 which didn't have personal entertainment so you're at the mercy of watching the centralised movies. Its a disadvantage specially travelling with small kids. In general the aircraft's of this airline were okay. Cabin Crew - Generally all Chinese crew. Some were pleasant some were not. They had a hard time understanding and speaking English but some do quite well. Though you could feel that they are trying their damn best. Food and beverage - Food was traditional Chinese but beware if you're travelling with children. They will most likely not be satisfied. Beverages were served in room temp. Chinese are not fond of ice. Transit terminal - PVG Terminal 1 is a bit old and if you're connecting I suggest a maximum waiting time of 3 hours in this terminal. Nothing to do here. Overall I would rate this airline okay and would still recommend to others if you can get a very good deal from them.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Chen Kim","United States","2014-04-27","Flew LAX-PVG-KUL on March 28 return trip Apr 15. Outbound: Seat was hard and lumpy. Food was awful one bottle of wine for the entire plane. Return flight from PVG to LAX: Flight attendant was incredibly rude. When I asked if I may have a beer he shouted ""no beer"" without looking at me and walked away. I fly frequently and this was the first flying China Eastern. It is easily the worst airline I have flown. The only thing good about my flights was that they landed and were relatively on-time.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jeremy Deng","United States","2015-03-09","Another pleasant flight with China Southern third round trip in a year from LAX to CAN. Ground staff were friendly and helpful during delay. Business lounge was crowded no quiet moments at all. Brand new Airbus 380 seats and lavatories were clean good selection of movies and drinks. Food was just OK. It was a night trip from CAN to LAX so I enjoyed a sound sleep on lie flat seats. Cabin staff were attentive but had to be really patient with them because most of them spoke poor English and I didn't quite understand what they said most of the time. Good experience from a competitive expense definitely my first choice on this route.","","","Business Class","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Burak Wallace","Australia","2014-01-16","I have flown Air China Business class for many years. I have always found the staff more than courteous and helpful. On seating was handed a juice/wine and hot towel. This is a night flight. No problem getting coffee/tea at any time. Eat western food and is generally ok. Could do with some improvement. Staff always coming back to see if you need more coffee/tea. Inflight entertainment fair. Seats fold to straight bed and very comfortable. Got a good nights sleep. Staff very helpful in morning with coffee before breakfast.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Ritter","Germany","2014-01-16","Shanghai-Frankfurt Jan 13th. Plane left on time. Flight attendant kind and helpful. Got an aisle seat in the first row of the cabin and had plenty of space for my legs. That were the good points. English announcements spoken with an incomprehensible beginner's accent. Movie choice again very violence dominated mostly Chinese audio quality very low. Food was a shame in comparison to even average Chinese cuisine. Though it was a day time flight blinds had to be closed all day. Got a headache having to read all day by means of the dim seat lighting. Worst was the cabin temperature (my watch showed between 16° and 18°). Almost everybody put on his/her coat which sadly did not prevent from the AC which streamed constantly down to the aisle seats. Entered the plane in a sound condition left it with heavy sinus irritations. This decreases the value for money very much. I would not recommend.","","","Economy","","2.0","0.0","4.0","1.0","2.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Rutter","Hong Kong","2014-04-24","Flight from Xi'an to Shenzhen on 22nd April was delayed nearly 3 hours but there was no formal announcement of this fact. We were told to just wait. Initial rearranged departure time of 11.00 was eventually pushed back to 12.15 but the general impression was of an airline which did not seem to mind wasting 3 hours of our time. They should have explained the reason for the delay and been honest about the extent of the delays - none of this happened.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Tim Diggle","United Kingdom","2014-04-24","Flew LHR to Shanghai (Pudong) and back with internal flights (to HK Xian Beijing) between. Internal flights were reasonable in planes comfortable for 2 hour trips and a meal provided on each. No seat back IFE but no need for short trips. Long haul flights in new Airbus were very good. Seat back IFE with large range of choice - good quality food (what is aviation radish??) - attentive staff and regular drinks available (I do not consume alcohol while flying so cannot comment). Seat pitch very good much better than European Airlines. Overall very impressed with quality and value and would both recommend and use again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Prasad","Australia","2015-03-04","Flew from Delhi on Jan 10 flight CZ360 and connecting flight CZ343 to Melbourne. In-flight service all the way from Delhi to Melbourne was very poor. Part of the problem was the knowledge and command of English language. Both countries - starting and destination English is the language of communication. The airline has ignored this fact. Quality of food was bad on both sectors. Alcohol was practically non existent and if so not even Chinese drink like beer of which I am fond of was not on menu. China Southern Airlines is a cheap second rate airline and may remain that way if it does not improve its game. I had to take it because I had to be in Melbourne on Jan 11 and this was the shortest flight at a reasonable cost.","","","Premium Economy","","1.0","3.0","1.0","1.0","3.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Marcus Fey","Germany","2015-03-04","PEK-XMN-MNL CZ377 A321. After boarding we were grounded what turned out to be 2hrs. FAs were starting to serve meals on the ground and even collect them. I knew I'd be very late (1am due to delay) in MNL but it was impossible to get transferred to another flight. FAs seemed very unhappy that I complained at all. I ordered Hindu meal. PEK- XMN: chicken in tomato sauce with rice and fresh beans with coconut flakes. XMN-MNL: Fish in mostly soy sauce rice pak choi or morning glory. Each time accompanied by roll salad and dessert - tasty. Downsides again: Black coffee had to be prepared on request no diet/zero Coke or even soda. Seats not as good a A332 but okay. Entertainment only general TV sets without sound.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Murray","Australia","2014-04-22","Travelled Singapore to Shanghai return. Flight to Shanghai was overnight. new aircraft with lie flat seats departure on time. It was odd that there was no service in business class cabin after take off until breakfast not even a bottle of water. I say this because when I went to the toilet the crew in economy were busy organising meals. No big deal as I didn't want a meal but just strange. Breakfast was fresh and tasty. Flight back was in older aircraft with Shanghai Airways. Crew attentive and meal was ok. Flight was on time. Great value for money being less than half the price of other options. I would use this airline again.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Marcus Fey","Germany","2015-03-04","AMS-PEK and CAN-AMS. I ordered Kosher meal but I'm not Jewish which seemed to be a relief to the FAs concerning the heating and handling of the meal. Meal itself on AMS-PEK was made in UK but not completely defrosted yet and not that tasty. CAN-AMS was made in China and much better. All came in a plastic box inside plastic foil with seal and cardboard. Downsides: Black coffee had to be prepared on request no diet/zero Coke or even soda. Great service by all of the flight attendants! Although not all speak perfect English they try very much to help. I even could get a few leftover meals (garbage anyway) for my layovers. Seats were quite nice as well headrest moveable up and down and sides could be set up to keep the head from flapping to the sides.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Zeng","Australia","2015-03-04","CZ301 from Guangzhou to Sydney on 23/2/2015. The food was delicious. The service was fantastic in particular during meal times. The facilities were great toilets were always clean and the in-flight entertainment system had more than enough to entertain throughout the 9 hour flight. The business class seating was quite comfortable and I was able to nap undisturbed for a good couple of hours.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Guo Dongxian","United Kingdom","2015-03-04","CZ303 24/01/2015. My flight was quite troublesome. I had to stop twice before the final destination and had to spend a night in Guangzhou. I have never been Guangzhou before but the hotel transport and breakfast were all perfectly arranged so I did not need to worry about anything! I also had some visa problems I must say that staffs were extremely helpful and patient. They managed to confirm everything with the border control of both sides before sending me to the plane (on time!). During the flight the air-hostesses were smiley. The food served was average and there were not many new movies but overall the staff made the journey very pleasant.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","N Raven","Canada","2014-01-15","CA998 YVR to PEK then CA969 to SIN then back again a few weeks later. These flights employ well-used A330s. Flights smooth and on time. However my economy seat was narrow and very poorly padded - little better than a city bus. The entertainment system was old and tired with a limited selection of movies. Flight attendants did the basics but disappeared for long periods. They did however keep the toilets very clean. Loading procedures were amateur and chaotic as if the ground staff were improvising. Individual staff were OK but as a group they lacked management. This unpleasantness was magnified by the loading at Beijing. For reasons unknown the SIN and YVR flights had to load using buses out to the tarmac (when gates at the main terminal were obviously available). This is not appropriate for a large plane at capacity. Beijing airport is a liability as a hub. It is very large dreary inefficient and immersed in a toxic smog. Moreover as a passenger in international transit I had to go through a passport check and then through the general security check. This gobbled up most of the 3 hours I had for my connection which I almost missed. Unacceptable. Avoid this place.","","","Economy","","4.0","1.0","2.0","3.0","2.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Ritter","Germany","2014-01-15","Frankfurt-Shanghai Economy. Had got a window seat by online check in. Flight started dead on time plane was very clean seats comfortable (A330). As the movie choice was mainly violence-bound and absurdly censored/cut I resigned on spoiling my eyes on those low-quality monitors and slept through most of the flight. Food was quite okay service efficient and kind. In comparison to the price this was a rather good value for money rate.","","","Economy","","5.0","4.0","4.0","3.0","2.0","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Sansom","Australia","2014-04-09","Shanghai to Melbourne in March although it was a Qantas code-share flight there was not one mention of Qantas or a QF number up on the board. Overnight flight but no ear plugs mask or socks handed out. No bottles of water given out but when I went to the galley noticed they had some so when I asked for two was given them. I was lucky to be given a pair of slippers after a toilet had been flooded and it had to be mopped up by a steward. No complaints about the staff. Food was inedible. We had a glass of wine each and asked for another glass and they informed us they only had two bottles of both red and white wine allocated per cabin e.g. approx. 120 people and it had all gone.","","","Economy","","1.0","3.0","4.0","1.0","2.0","","","0.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Rory Moore","Australia","2014-04-06","SYD-PVG-CDG-PVG-SYD during March. Departures on all legs were within two minutes of scheduled time and all arrivals either on time or early. Cabin crew were attentive without being in your face meals were delicious especially the Chinese options and wine beer and spirits kept coming. IFE offered a great selection of international western and Chinese movies. Cabin cleanliness superb and the PJ's and the lie flat beds were wonderful. The less said about the PVG lounges the better.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Givary Syahrir","Indonesia","2014-01-13","My first time using CI. My trip was CGK-TPE-LAX-TPE-CGK. TPE-LAX plane was an old 747 which is still un- refurbished among others. The seats were not as comfortable as the refurbished ones and the AVOD screen was so small! LAX-TPE plane was the refurbished one. The seats were comfortable enough for long haul flights and the AVOD screen was the new one. CGK-TPE and TPE-CGK planes were comfortable to me and the stewardesses English fluency was good even though I still kept asking for something in Mandarin. The food was awful to me compared to another Asian carriers. The movies and music selections on Fantasy Sky were not as much as the others. I'd say CI is NOT uncomfortable for long-haul flights and didn't worth it enough for me.","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Takumi Measu","Cambodia","2014-03-11","My flight was from Shanghai to Siem Reap. Ground staff didn't make any announcements for boarding even though it was nearly last call I was about to miss my flight. Aircraft was A320 it looked new but economy class had no entertainment system. That was fine but the most awful thing was the crew. They were shouting at passengers. The meal tasted awful! I will not recommend to passengers wanting good service!","","","Economy","","3.0","2.0","2.0","1.0","0.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Yang Xi","New Zealand","2015-02-24","Three times taking China Southern Airline between Auckland NZ and Guangzhou in last 8 months. I want to highlight CZ335 on 20th January 2015 from Guangzhou to Auckland. Excellent service provided by cabin crews impressed me a lot. I was sitting in the last row (53C) which is next to the kitchen. I could see the crews and purser carefully preparing food and beverages. They only stopped when terrible turbulence occurred and resumed the service when possible. I cannot complain about the hardware and food against the price I paid but I appreciate the excellent service and warm attitude I received which exceeded my expectations.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Gill","Canada","2014-01-09","YVR-TPE-DEL return. First time travelling with China Airlines and it turned out to be a fairly good experience. 747-400 between YVR and TPE seemed newer but A 330's between TPE-DEL seemed older. IFE was fine and toilets were kept clean and cabin crew was polite and spoke fairly good English. We had a delay at YVR which was not really airlines' fault because the bridge could not be retracted. Apart from that all other three take offs were also slightly late. My only real complaint would be the beverages and food. They seem to be very limited in what they offer. Still I would certainly recommend it.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","F Simon","China","2014-02-26","MU 5806 from Shanghai to Lijiang on Feb 24th 2014. Worst Chinese Airline on domestic flights considering that most of then are of a poor standard that says a lot about MU service. Check-in couldn't accommodate 2 people traveling together on the same row of seats. Flight delayed 1.5 hours as per usual due to traffic funny enough only 3 planes where delayed in Hongqiao Airport Shanghai at that time 3 of them from China Eastern. Rude flight attendants plane was new though that's the only good point. Food as always was terrible on the second flight they didn't serve dinner because of turbulence might be better off not eating it anyway. Will avoid this airline as much as I can and Shanghai Airlines that they own is the same.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Shotton","United Kingdom","2015-02-18","CZ 303/304/305/306. 20th Jan 15 - 1st Feb 15. Recently flew with CS to Auckland via China. After reading reviews was a little worried but there was no need. Both flights were good little bumpy on the way home but that can't be helped. 777 and 787 were clean and new aircraft's! Two meals and regular drinks yes the cabin crew don't speak much English but that's not a problem! Good entertainment package. All in all well worth the money!","","","Economy","","10.0","3.0","3.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Lovell Streb","Taiwan","2014-01-03","Taipei to Honolulu via Tokyo in economy. All flights on time. Food OK. Plane and bathrooms clean. Entertainment not bad. Service was great at all levels. Would fly them again for this route.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Jun Yi Sim","Taiwan","2013-12-13","TPE-SIN in Y and DPS-TPE in C for a family vacation. CI allows instant cash upgrades at the airport and seems like a group of boisterous passengers took up the offer but the C cabin could not accommodate all of them. Instead they took turns in the C cabin which resulted in lots of chaos and unrest. Later the crew gave up maintaining order altogether. Also noticed an old lady with an infant was seated one row behind the bassinet seat while the bulkhead was occupied by one of the half business ladies. CI need to be more considerate handling passengers with infants for the old lady was holding her grandson all 5 hours of the flight. IFE was drop down screens from yesteryear. Not much contents to talk about. Otherwise the cabin was well maintained food adequate for a regional hop. I upgraded to C with my miles on the second sector. CI shares its premium lounge with a dozen other airlines in DPS. By mid afternoon the lounge had ran out of hot food barren of drinks and was over flowing with passengers even the common waiting area looked more appealing. Service onboard was warm and nothing was too much trouble. CI allows C passengers to pre-order meals 48 hours before the flight. ""Seafood with tomato concasse"" didn't sound anywhere appetising but it turned out to be amazing. AVOD was well stocked but no amenities kit for our 6 hour flight. Late arrival into TPE due to heavy traffic but bags were delivered in record speed. Despite average products and staff CI continues to profit from expensive cross straits flights shared among a handful of Chinese airlines and hence had gotten unused to competition. I'm giving my Dynasty Miles a long rest after this.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Hermans","Australia","2014-02-17","PVG-PEK lounge at PVG was very tired and worn out. First class was old and outdated and did not have any IFE. Priority luggage came out last and regular passengers ignored the first class baggage waiting area as staff just watched. Very poor service.","","","First Class","","3.0","4.0","1.0","3.0","1.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Martin","United Kingdom","2015-02-11","For the price you pay for China Southern it is really difficult to complain about them. We travelled on a dreamliner so it was clean comfortable and featured a decent multimedia system. Food was pretty poor even by plane food standards and they ran out of Western breakfasts so we were presented with something that was totally inedible. The staff did serve us first for lunch though to ensure we had a choice. Drink runs weren't overly frequent however you just go and find the staff when you want a drink and it is not a problem. The worst experience for us was Guangzhou airport. All the staff we encountered in the shops / cafes were incredibly rude and miserable and everything is shockingly overpriced. However none of this is the airlines fault. All in all I would fly China Southern again if need be if the price was so much cheaper like this time. They are no Emirates however they don't price themselves to be. All in all a competent airline that I am not too sure why there are so many people giving negative reviews too. Don't pay for a Fiat and expect a Ferrari.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Carpenter","United Kingdom","2015-02-11","Planes fine. - Films fewer English and less change over. Food Chinese style and good relatively little alcohol offered. English Website a disaster and user unfriendly. No explanation of how to enter name ('surname'/'fore names'). Kept freezing on me and denying ticket existed (great when trying to check in online) - changed seat for companion and then could not for me. Had to be resorted at Check in Desk. Also hand baggage allowance on website is wrong. Says 7kg for international business class but check in desk insists it is 10kg.","","","Business Class","","6.0","5.0","4.0","4.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Shanaka Gooneratne","Australia","2013-12-09","CI53 from BNE to AKL continuation of flight from TPE. The aircraft upgraded to a B747-400 from usual A330-300 in Dec. Check in swift. Gate agents a bit rude. Managed to grab a seat on upper deck. Usually J class but sold as Y on BNE-AKL leg. Flight was on time. Arrived a few minutes early in to AKL. Food was reasonably good. Good AVOD entertainment. Fantastic flight attendants who were very polite and kind. Did two tea coffee runs. Excellent option to NZOFVA or JQ on route. Managed to get a good fare and would consider in future too.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Bruce Curry","United Kingdom","2014-02-15","My wife and I flew from London to Sydney (with a 2 night stopover on the return leg). We really enjoyed the experience. The lie-flat seats were very comfortable and the food and drink were mostly excellent. The cabin staff worked really hard to deliver a very high level of service. The trip went very smoothly. Transit at Pudong is very easy. You need to go to the transit desk and then back to the gate but a bit of exercise on a long trip is a good idea. Getting a short stay visa for Shanghai is also easy although the very pleasant official called his supervisor to check our printed e-tickets. The Skyteam lounge at Heathrow is fine as is the Qantas lounge at Sydney. As others have said the lounge at Pudong is below par. Overall great value for money.","","","Business Class","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","F Nijenhuis","Netherlands","2015-02-11","We traveled with a 15 month old child from Amsterdam to Guangzhou to Auckland and vice versa. The crew were very friendly and took good care of us. You can't keep a small child in its seat all the time on a flight of over 12 hours so I spent a lot of time in the back of the plane with him. The crew was very nice to us and provided a nice ""playgound"" as well as (mostly healthy) food and drinks for my kid. This made our flights as well as the flights of other passengers a lot easier.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Y Ren","Australia","2015-02-11","PEK-CAN-SYD in first on B787 and A380. First time on B787 Dreamliner on China Southern. Pretty comfortable seats in first class on both 787 and A380. I was the only passenger from CAN-SYD in first. Service on board are outstanding staff did the best they could on both legs. PJ and toiletry bag are distributed (very good quality) after take off. Food are very good and plentiful. I noticed the wine selection have been improved. CSA even offer mixed drinks now in first. Bed was very comfortable staff offered turn down service after dinner service. Toilet was constantly cleaned. Both flights are departed and landed on time. The only issue is on the ground staff at PEK was very disengaged. Lounge in PEK is very dated. It was great value for money with China Southern first. I would definitely recommend CSA first service to anyone.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Chris Dore","United Kingdom","2013-11-13","PVG-TPE B747 Short flight. comfortable seating given distance but would be concerned if this was the room allowed on a long flight (747). Despite short flight full meal served with coffee/tea. Inflight entertainment available but did not partake.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","H Baker","United Kingdom","2014-02-12","We flew LHR-Shanghai-Melbourne return having chosen the airline due to a good price and a desire to stopover in Shanghai. We were a little apprehensive having read some negative reviews but found our experience with them quite satisfying. The cabin crew were very obliging and helpful and there was surprisingly good leg room. We were able to get an emergency exit aisle seat on two of the sectors without having to pay extra - this was a nice bonus! The seats were adequately comfortable. As for the inflight entertainment there is not as much variety as you may get from more well known airlines but there was enough variety to keep your interest. On the way back we had a 7 hour delay due to an issue with the plane. Although this was annoying we were given meal vouchers to use at Melbourne Airport - the value of these was more then enough for two of us to have two really nice meals! Also when we arrived in Shanghai we were given compensation there as well. Having been delayed before on other airlines it was refreshing to receive adequate compensation as this has not always been offered in the past so it was very pleasing to see how well they dealt with the situation. All in all China Eastern offer good value for money and are worth trying out. The important thing is not to expect an Emirates or Singapore Airlines experience - you are paying about half the price so it won't be to that level. However what you get for the price is very good.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-02-11","Flew from Shenyang to Kunming via Chongqing. Flight on time clean airplane friendly smiling staff and an excellent English speaking purser who enjoyed having a chat with me to appreciate the business (I am a Gold card holder). So nothing to complain about. Check-in in Shenyang with dedicated lanes for Gold members priority luggage handling. Everything well organised and efficient.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Skelhon","United Kingdom","2013-11-12","London Heathrow to Hong Kong via Beijing one month round trip. Flights left pretty much on time nice planes with good food and great entertainment on the long haul LHR to PEK flight - individual entertainment systems. Aircraft were modern. Wide range of refreshments including Chinese beer and wine on both connecting flights. Small issue with return ticket (as PEK - LGW service had been stopped after I purchased) was easily rectified at Hong Kong check in - desk staff spoke good enough English. Point to note: confirm any schedule changes that are sent to you by phone for ease of mind.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Ireland","China","2014-02-12","30th Jan Pudong to Thailand returning 8th Feb. Easily the worst airline I've used and I travel weekly by plane. Always late I'd take a 1 hour flight delay every time as that would be an improvement. The 3 reasons given for delays (take your pick) are from 1) Late arrival of incoming flight. 2) Air traffic control or 3) The weather. All of which mask the most basic problem seems no one actually takes responsibility for delivery of a good service.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","W Nichols","United States","2013-11-10","LAX to Beijing to Hong Kong and back to LAX. The staff is mean to you if you are a westerner. The food is terrible - it reminds me of the food you would get on airlines in the 1990s. With every meal they would give you a tea cup but not offer you any tea so the cup just gets in the way while you are eating. The inflight entertainment is very poor some of them don't work at all and sometimes you don't even get any. The staff English skills are lacking terribly to the point that they might as well just speak to you in Chinese. I cannot stress enough how mean they are they are to westerners.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Richard Harris","United Kingdom","2013-11-04","Flew from London Heathrow to Beijing on a weekend late afternoon flight. Wasn't particularly looking forward to it given some of the other reviews but the plane was fairly new and clean the in-flight entertainment system was fine (on demand personal seat selection with plenty of choice in English). The food was reasonable enough and the customer service at check-in and prior to that when I rang up to request seats together for three of us was good. Bit of an attempted scrum on to the slightly delayed plane but all-in-all this was much better than I had expected and up to the standard of other Star Alliance members. I'd still prefer to travel with British Airways and would pay more to do so but to be honest Air China weren't far away in terms of what they offer (though a bit more wine wouldn't go amiss).","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steve Culpan","China","2014-02-10","Feb 2014 - domestic flight Wuxi to Shenzhen. Rude priority counter check-in staff awful dirty lounge with little/no food or drink useless and careless staff ignored at priority queue and had to wait whilst economy passengers allowed to board onboard awful food and worst red wine I have tasted last luggage off although supposedly priority. Would only ever use again as a last resort!","","","First Class","","","3.0","1.0","1.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Richard E Hurley","United States","2013-10-22","My major complaint about this airline is that they allow only 15 pounds in tourist for carry on luggage that is 5-10 pounds less than most international airlines so for that reason I will not fly this airline again and I regret booking the flight. You will notice that I rated the airline very high on their seats food and overall service but I have found that with a limit of 20-25 pounds I can easily go on tour with a hand carry - but the 25 pound limit would make it impossible to do any shopping while on tour. Yes their prices are attractive and I believe their policy is short-sighted.","","","Economy","","","5.0","5.0","5.0","5.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Kas John","United Kingdom","2014-02-04","London to Shanghai Shanghai to Sydney and return. All flights on time. A330-300 clean with good economy seating. Good service food was good and enough but no spirits with only beer and wine in very small offerings. Inflight entertainment excellent on rear seat facilities. Lavatories cleaned regularly.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jaques Dominic","Australia","2015-02-06","I flew Brisbane to Guangzhou in February 2014. The plane was the Boeing Dreamliner. The seating configuration was extremely cramped and I'm only 5ft 4 so don't know how the taller people can even fit in the seats. Not only that there wasn't really any padding in the seats so it was an extremely uncomfortable long flight. The food was good typical western food that was loaded onto the plane by a catering company in Brisbane airport. The flight was smooth and so was the landing. Guangzhou airport is an experience unto itself its an incredibly unfriendly had no idea where to go or what to do the staff just shout in Chinese so its not tourist friendly in the slightest. I can confirm that as my connecting flight wasn't till the next day they drove us in a minibus to a 5 star hotel. I suggest dining in the ""western restaurant"" at the hotel as I didn't and I ended up with the strangest dining experience. I would recommend flying with this airline but I may not do it again.","","","Economy","","7.0","1.0","4.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Kim","Australia","2013-10-10","Surprisingly pleased with the flights with China Airlines. SYD to KIX via TPI then TPI to SYD on A330-300. New aircraft allocated on all legs good food great service and AVOD in line with all the five star airlines. Would recommend.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Allan Shi","Australia","2014-02-04","Sydney - Shanghai - Beijing - Shanghai - Sydney. Having read many negative comments I was pleasantly surprised with this airline. Although one flight was delayed it wasn't their fault as congestion in Beijing can get quite terrible. The flight attendants were cheerful especially on the international flights and were very attentive to detail and answered the call button almost immediately which made the journey much more pleasant. A few times I saw flight attendants cleaning the toilets which passengers don't normally get to see on other airlines. Both international flights were red-eye but I got a fair bit of sleep which refreshed me coming into Shanghai and being quite tall (185cm) I found the seat pitch very good. However the meals were a bit meagre and not up to the standard of for example Qantas. Also they need to improve on in-flight entertainment as on half of the flights it was the drop-down TV and the other half was personal TV. Overall I am very impressed with this airline as it was much cheaper than its competitors and coupled with a generous baggage allowance of 46kg I would recommend this airline!","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Mitchell","Australia","2015-01-30","I've taken 4 flights with China Southern in the past month and it's been awful. The price is good but only if you want to pay for it with your sanity. Every single flight was late to arrive and the routes seemed to be set up in a hurry. I was flying from Moscow to Sydney which is supposed to be a 1 stop trip on Guangzhou. What they don't tell you is they cram you on a tiny plane and send you off to Urumqi or Wuhan first. You actually have to enter China. (that's a whole other story). The Service on board is satisfactory the food is below average compared to other airlines. I got sick off one of the meals I had on board. By the last flight with them I was bringing my own water and food on board. I really wouldn't be recommending them pay the extra few hundred dollars and getting a more decent airline is recommended.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Vlieger","Netherlands","2015-01-30","I flew from Manilla to Amsterdam on 28 January 2015 until the 29th. The flight from Beijing to Amsterdam was good. Nothing bad nothing good. The toilets were clean I liked that. Also the hotel between the flight was really nice. But the crew from the first flight (Manilla to Beijing CZ378) were not very nice. A question was almost too much to answer and if you got an answer they were really short. The crew spoke horrible English. I couldn't understand a word they said. I don't think this is a good service and hopefully China Southern can do something about this.","","","Economy","","7.0","3.0","1.0","3.0","2.0","","","3.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","E Noyer","United States","2013-10-03","SFO to PEK in late August 2013. Plane was a 747 Combi. The plane had no entertainment system for a 15 hour flight with no entertainment system. There is a single screen at the front of economy and the entertainment (in Chinese) consisted of what appeared to be 30 second commercials. Late leaving mechanical malfunction before take off. Dinner was bland and disgusting the best thing were the dinner rolls which were fresh and warm. When you order drinks you are given a small 10oz plastic cup of the beverage no cans and good luck getting a refill. After dinner is server the cabin crew vanishes never to be seen again. I was told to call 2 weeks before I left for seat assignment. I followed the instructions and was told they could not issue seats I could not get seats in the US and now I can't get them in China. I was traveling with a child and therefore needed to ensure I had seats together. When I arrived at the airport they were able to get me two seats together for the trip from Shanghai to PEK and then PEK to SFO or so I thought. First leg of the trip the same poor service to which I had become accustomed no change there. When they scanned my ticket before boarding they said oh your seat assignment has been changed and wrote a new seat number on my ticket my nephew was located in another part of the plane. It seems that they do not feel the need to notify you of seat changes until you board. I told them this was unacceptable to which they put me off to the side and proceeded to board a full flight. Eventually they managed to get two seats together. I will never fly this airline again.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Su","United States","2013-09-30","SFO-Beijing-BKK flight in June 2013 and the service was mediocre. An old aircraft with 60-70 people sharing one big TV monitor. When we first got onboard it was very hot in the cabin the stewardess said its normal and once we were flying the temperature would cool down. The flight was late so I missed my connecting flight. I was placed into an airport hotel. On the last flight coming home there was water dropping from the overhead bin so the stewardess put tissues and napkins in between the gaps.","","","Economy","","","1.0","2.0","1.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Barry Smith","Spain","2014-01-28","Outbound MU 552 and MU 562. Inbound flights MU 561 and MU551. Travelled London-Shanghai-Sydney in November returning in January business class all the way and it was fantastic. All flights on time food excellent service from the Chinese Crew brilliant all spoke enough English. Value for money was excellent £4300 pounds return for 2 of us will definitely fly with China Eastern again.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Chin","Australia","2015-01-28","LHR-CAN-MEL in January 2015. An on-time comfortable and satisfactory experience all round given the price. Near- new 787 and A330 aircraft. Polite cabin crew meals ok and large enough. Frequent drinking water distribution throughout the flights which as a non-sleeper I always appreciate. The entertainment system is below average and Guangzhou Airport is not a fun place to while away the hours but on the whole an acceptable experience when the price is right and everything goes to plan.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Moskovitch Itay","Israel","2013-09-30","TPE-ICN. flown with them as a codeshare flight with Korean air. The plane (747) was very old (or at least seemed like that). Surprisingly the seat was very comfortable more than in most of the new planes I've flown with. The entertainment system isn't too varied but well enough for a short flight. The crew were professional. Overall liked the product.","","","Economy","","7.0","5.0","5.0","3.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Cao","China","2014-01-28","Awful airline company! Never on time each time delay 40 minutes to 1.5hr for recently Shanghai Hongqiao-Wuhan return Shanghai Hongqiao-Kunming-Dali. Food and beverage quality bad narrow seat pitch very uncomfortable. Even budget airline is better than MU!","","","Economy","","2.0","3.0","4.0","1.0","2.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Gary Backlund","United States","2015-01-26","We flew business class between LA and Bangkok round trip January 2015. Plane was A-380. Seats were very comfortable full recline so sleeping was good. Flight crew were very attentive good service and good selection of food. In the past reviews have complained of lack of English by the crew we did not find this to be a problem. Highly recommended and great value for fare paid. Only complaint was poor choice of movies and most were older films.","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Margaret Schirmer","Australia","2013-09-26","My husband and I along with mother and a group of friends flew to Paris via Shanghai and returned today from Madrid via Beijing. We have traveled using many of the Asian airlines and I would have to say that I have never experienced a worse airline at every level. On the first leg to Shanghai we were unable to book our luggage through and were all forced to go through immigration customs pick up our baggage and then repeat the process in reverse late at night even though we never left the airport. Told our flight was delayed 3 hours and were left to sit and wait in a deserted terminal staff were rude and unhelpful. Experienced a 2 hour delay at Beijing on the return flight. No explanation was given for either delay. On all aircraft's the seating was the most cramped of any airline I have used the staff were rude and the inflight entertainment mostly Asian. The European food option was limited and always seemed to run out at about aisle 50. Will never Air China again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Lim","United States","2013-09-25","Houston TX (IAH) to Hong Kong (HKG) 9/23/13. Arrived in Beijing (PEK) to transfer to Hong Kong on 9/23/13 around 04.30am. Found out our flight to Hong Kong was cancelled due to the Super Typhoon. Tried to reschedule but was met with the worst customer service! Ticket counter employee was not only rude but unhelpful. Stated the only way to get to Hong Kong was to get on a flight on 09/28/13 or get on a flight to Shenzhen the follow day 09/24/13. Told the employee that our temporary visa was only good until 9/24/13. The employee then proceeded to rudely state that once we get to Shenzhen we were on our own to pay for the train into Hong Kong that the airline will not pay for. Told that we had to get out of the terminal and go to the booking counter to get our flight changed. We proceeded to head out but was stopped by another Air China employee that rudely said we cannot leave because we don't have a ticket to fly out. Finally was able to get my new ticket. Got on my flight to Shenzhen at 11.30am 9/24/13. Arrived in Shenzhen and caught a bus to Hong Kong. Stopped by the boarder security that said we were not allowed to leave Shenzhen and that our temporary visa was only good for Beijing! 0 customer service. Will never fly with this airline again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Watson","Switzerland","2014-01-22","PVG-BKK A330 SGN-PVG A320. Essentially China Eastern is fine nothing special and a bit rough around the edges. Flight out 30 minutes late flight in an hour late due to PVG ATC (likely congestion due to the Chinese Air Force only allocating 20% of air space to civilian operations so not the staff's fault.) Fairly new planes decent leg room blankets etc. The ""meal"" in both directions was actually a large showcase of Chinese snack foods. It was interesting to discover ""aviation radish"" and hickory kernels (actually pretty good and probably some people's idea of heaven) but it's not really a meal. A small selection of beer and wine on the first round - this had disappeared on subsequent drink rounds. IFE consisted of surprisingly good audio channels (bring your own headphones as theirs were no good.) PVG is quite an efficient if pricey (for China) airport but transferring is a pain as you now have to clear immigration customs and check-in again (count two hours). Glad I had a code share for the long haul legs of my journey - I won't be queuing up to fly them again but they're fine if I have to.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Zhang Tiantian","China","2015-01-26","CZ306 Jan.22th via Auckland to Guangzhou. The service was punctual and all cabin staff are very nice they even adjusted the seat for me to be more comfortable. Actually enjoyed the flights and surely no problems flying CZ again in the future.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","E Rani","Australia","2013-09-24","I flew on 2 international and 3 domestic flights with Air China. Overall the experience was stressful and frustrating. My booking allowed for changes to my flights but the staff I communicated with about this were unhelpful and slow. All except one of the flights departed late (between 15 minutes and 5 hours) without clear communication as to the reason for the delays and how long the flights would be delayed. It took an hour to check in for one flight due to the staff being disorganised and once I boarded that flight I found that my seat had been changed without checking with me first. The food was average. Usually I really enjoy flying and am happy with what I pay for. Air China didn't deliver and was terrible value for money.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Nisam","Thailand","2013-09-19","Flight 982 departed JFK late causing missed connection in Beijing to Air China Flight 979. Air China staff in Beijing were very rude. No apology for the missed connection and they sent passengers to a dreadful airport hotel and would only pay for shared rooms. If I wanted a single room I would have to pay for it myself which I did. Air China is a member of Star Alliance and I expected them to re-book on the first available flight which would have left at 6am the next morning but they would only rebook on the next Air China flight which did not depart until the next afternoon. I arrived at my destination almost 24 hours late and paid for lodging and food in Beijing out of my pocket.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Kundi","United Kingdom","2014-01-14","December 2013 flew to Australia via Shanghai to return 3 weeks later the flights were all on time the business class seats were great and to be able to lay flat was such a bonus. The food was fantastic and the service on all flights was first class very impressed and would fly with them again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Hanson","United States","2015-01-21","CZ3878 on January 15 2015. Second flight was CZ399 on January 16 2015. I recently took two flights with China Southern. Both flights were delayed. The first flight was delayed for an hour with no reason given. The second flight CAN to JFK was delayed for two hours because a passengers claimed her baby had a fever and that a doctor should enter the plane and examine her baby before the flight could depart. The staff obviously had no training or idea as to what to do in this minor situation. We sat in the plane for two hours as various passengers quietly and politely tried to explain to the woman as to why she and her baby should just leave the plane if she did not want to travel. The woman had moved herself and her baby to the first class section while refusing to leave the plane. The woman eventually left the plane. Food was average or below the seat was ok but it is more than obvious that this airline is ill-equipped to deal with unusual situations no matter how minor. During the first meal service the flight attendant did not give me a choice. She just looked at me and then tossed a foil-wrapped hamburger at me. Nothing served with the hamburger just meat and bread in a foil wrapper. We arrived at JFK two hours late and of course there were no announcements or staff made available to those of us who were late to our connecting flights.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Nakamura","Japan","2013-09-19","Tokyo-Shanghai-Paris and Paris-Beijing-Tokyo. Trusted this airline because it is a Star Alliance member. International transfer at Shanghai was terrible. You have to immigrate and emigrate wasting a lot of time. Cabin crews were cheerful and trying to help passengers. Shanghai-to-Paris old A330 overall shabby but seat was not bad with full-flat and wide leg space. Paris-to-Beijing new 777-300ER clean and new aircraft full-flat bed but leg space was very narrow (not shot). Food was OK. Finally they lost my bag even though intra-airline connection.","","","Business Class","","6.0","4.0","4.0","4.0","0.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","I Rustandi","United States","2013-09-16","Given the at-best mixed reviews on Air China's economy class product on this site I was pleasantly surprised at the JFK-PEK-SIN-PEK-JFK trip that I just completed this morning. When I searched for the flights Air China was among the most competitive in terms of the price (only United and Delta were cheaper). The JFK-PEK legs were on B777-300ER while the PEK-SIN legs were on A330-300. Seat comfort was expected given the class nothing stellar but nothing too bad either. On all legs AVOD was available. Food was decent but as far as I could tell only Asian options for the main dishes were available (featuring rice or noodle and some protein). Portion size might be small if you usually eat big (might be a problem for Americans). Flight attendants did a few rounds bringing water but you could also venture to the galley yourself to help yourself with some water and snack. If you are Asian the flight attendants would most likely talk to you in Mandarin first. I had no problems with transfers in PEK.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Chawla Manoj","United States","2014-01-14","Return flight from Los Angeles to New Delhi (India). Read many mixed reviews and against my better judgement decided to give them a chance. That was one chance too many. On international flights (over 22 hours) you expect a few things i.e. USB or AC charger a working video screen and/or audio somewhat edible airline food and most of all decent treatment. They failed in all categories. Rudest staff I have ever encountered. Avoid at all costs.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Cheray Davis","Australia","2014-01-14","Although cheap from Los Angeles to Shanghai and then to Melbourne a flight time of 25 gruelling hours. The cabin crew looked miserable and didn't make much effort so I felt hesitant to ask for anything. I did ask for an extra bread roll as I was starving and was given a flat out no. Nothing alcoholic worth drinking but wish I'd brought snacks. The movies and all wording on the entertainment screens was Chinese. Not very helpful if you are not Chinese. The first plane didn't even have that option. Just a drop down from the ceiling TV screen like in the 1970's. Not impressed at all.","","","Economy","","4.0","2.0","1.0","2.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Claire Gillgrass","Australia","2015-01-19","I flew from Brisbane to Heathrow just before Christmas. I was not looking forward to this flight at all but it was the only one in my price range. In all honesty I can say I will never fly with them again. The 2 main reasons for this being 1) the food was horrendous and 2) the inflight entertainment was the worst on any airline I've flown it was difficult to use and the selection of movies was very small. The experience didn't get any better at the 7 hour stopover in Guangzhou. It has to be the most boring airport I've been to. You can't even connect to the wifi in there. Just fails all round. The only thing it has going for it is the price but for a long haul flight pay the extra and get the comfort you need.","","","Economy","","4.0","3.0","3.0","1.0","1.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","R Singh","United States","2013-09-13","JFK-PEK and SHA-PEK-JFK on return leg. JFK-PEK-JFK flights were on a new B777-300ER. Full flat seats in an angled 2-2-2 configuration. Very comfortable seats for sitting and sleeping. Good food and drinks with a full bar and helpful FA's who sometimes struggled with English but could get by. Large IFE screen with AVOD although I wish they had a wider selection of English titles. Both flights were delayed by about half an hour. SHA-PEK was bang on time and was on a 777-200 which surprisingly had identical seats to the B777-300ER ie full flat - very nice for a 2-hour domestic flight. Very comfortable and they served a lavish hot breakfast on take-off. Baggage delivery was flawless. Overall very good experience and would recommend but the lounges at both PEK and SHA need to be upgraded.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Peter Johnston","United Kingdom","2013-09-11","Booked from SYD-PEK-LHR. On arriving at Sydney discovered a delay of 2.5 hours. Once in the air it transpired we were flying to Shanghai (with no notice of this). Arrived in Shanghai and were told we didn't need immigration cards as we were just transferring to PEK. However they made us exit the plane and walked us through Chinese immigration which took 1.5 hours. After a hellish crowd pushing through to the desk we were told to then walk back the same way we'd come and wait outside the same plane we'd just left. Rushed onto the plane and told to hurry sat in the same seat as previously. Waited nearly 2 hours sitting on the tarmac before we took off. On reaching PEK we were told we'd missed the flight to London and were shouted ""go to hotel"". Provided nothing in terms of information / customer service or food or drink. We had to sit and wait until 6am for any staff and had no help or English speaking customer service staff. After finally waiting until 6am told the flight would be 2.30pm. After waiting 13 hours in Beijing airport we finally got onto the flight to London Heathrow. The plane was hot / food was poor and the movies were also sub par.","","","Economy","","","2.0","2.0","1.0","2.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","McCarthy Steven","New Zealand","2015-01-19","After having read some reviews from the previous couple of years I was dreading flying at short notice from Auckland to Osaka via Guangzhou and return on 5 Jan 2015. However in all honesty the experience was as good as any I have had and I've flown around the world numerous times. The check in was smooth and friendly the aircraft (777-300er and a 787-8 Dreamliner) were clean and comfortable. There was good food and drinks when needed. The service was what to expect for an economy seat. I would definitely fly again with this airline for sure.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Walbeek Robert","China","2015-01-19","Flew Shenyang-Beijing return this week. Both segments very slightly delayed due to snow in Shenyang and the fog in Beijing. Airplanes clean staff ok and service during the 1 hour flight consisted of a pack of biscuits and a bottle of water coffee would have been nice though. For the first time flying with CZ I was given the credits for being a Gold member of the Skyteam group. Was welcomed by name priority checkin-security and baggage handling was excellent.","","","Economy","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Strass","Australia","2013-09-10","SYD-PEK-SYD economy on an A330-200. Plane was clean comfortable good seat pitch good pillow and blanket. Flights left and arrived on time. Service was efficient with limited communication in English but friendly and pleasant. IFE was back of seat films a little dated but nothing offensive or vulgar so great for a family and easy to watch. Dinner was plentiful but average tasting and breakfast if European go English. Same on the return average but plentiful. Drinks are warm but that's everywhere in China not just in the air. Bathrooms clean but can get dirty quickly and queuing is not always respected. Flight was full so strict on luggage weight and allowance but the allowance is more than most airlines anyway over head lockers where plentiful and hardly used. I rang Air China and selected my seat in advance free over the phone and entered my FF details very helpful and good English. For a cheap carrier better than most direct flight on certain days SYD-PEK-SYD.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","F Gillone","Italy","2013-09-09","Milan-Beijing delayed about 3 hours so I lost the transfer to Sydney. I asked for assistance but the service was totally inadequate. They give me for the night an awful hotel (Golden Phoenix) in Beijing they had no accessible bus-shuttle and didn't seem to care about it everybody was unkind. Inflight the crew did not speak good english and unprofessional the entertainment did not work for a long time.","","","Economy","","","2.0","1.0","2.0","2.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Harty Carmel","Australia","2014-01-09","My flights were from Melbourne to Shanghai Shanghai to Vancouver Vancouver to Shanghai and Shanghai to Melbourne. I was impressed with this airline and flights were all on time on A330-300 planes with individual large screens and great leg room. The hostesses were friendly and always happy to top up my water bottle. The meals were fine as good as or as bad as any other airline but if your looking for alcohol there isn't much available. Before arrival a video takes you through a tai chi workout to get the body moving again. I wouldn't hesitate to fly China Eastern again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","W Coombs","Australia","2015-01-19","I did a return trip from Sydney to London in China Southern business class in December 2014 and January 2015. It was the most comfortable trip I have ever had. The fully-reclinable seats were comfortable. The departure times from Sydney and London were conducive to sleep and the lounges were well-equipped. Transit times at Guangzhou were reasonably short. A few minor complaints like very poor choice of breakfast cereals on flight and it's best to bring your own in-flight entertainment.","","","Business Class","","8.0","5.0","5.0","2.0","1.0","","","3.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Alonso","United States","2013-09-09","Houston-Beijing-Bangkok. Food quality inconsistent and for the most part poor. Service poor and some flight attendants rude can't have your phone on even in plane mode and staff is not bilingual. If you have a medical problem they try to ignore you. I had an asthma attack and had to beg for oxygen which they were initially reluctant to give me.","","","Economy","","3.0","3.0","2.0","1.0","4.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Steven Cao","China","2013-08-26","Shanghai Pudong-Taipei Taoyuan return on B747-400 excellent experience with CI arrival/departure on time only 1.5 hrs flight but got full meal and beverage service. AVOD with touch screen and lots movies cabin crew very friendly. Definitely will fly with CI again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Y Zhang","Canada","2014-01-07","JFK to PVG on Dec 7 and back on Dec 29. Having read many negative comments my experience was in fact quite positive. Both flights were on time despite smog in Shanghai. Flight attendants were friendly and service were good. Meal choice included beef rice or chicken noodle freshly made canned beer was available. Entertainment was less than desired as there was no individual TV panel and little flight information was given. On return trip I was sick with flu symptoms. Staff very kind and helpful offered hot water napkin and ice bags. Overall I had very good experience will definitely fly with this airline again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","U Bode","Colombia","2013-08-05","Hong Kong-Taichung on 737-800 and Taipei-Hong Kong on 747-400. Outbound flight to Taichung in central Taiwen which is very convenient for those who need to go to this area instead of flying to Taipei or Kaoshiung. Evening flight of 1.15hr duration warm meal was served beverages only tea and coffee though. Crew did not smile just did their job. Aircraft spotlessly clean. Return flight on 747-400 same flight duration also warm meal served this time with wine/beer/soft drinks. Very attentive FAs who interacted well with the passengers and smiled a lot. Lots of information from the flight deck too. Overall a very nice experience where else do you get a warm meal on such a short flight in Economy. Definitely recommendable and looking forward to using them again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","D Mosley","Australia","2014-01-07","Melbourne to Shanghai return. Melbourne Lounge is Qantas Business Lounge. Quite good. Aircraft on both legs is brand new A330-300. Lie flat beds Fair inflight entertainment. Wine/beer/spirits selection is poor. Food is good though. Left and arrived on time. Shanghai Lounge is appalling. Warm beer no wine at all terrible food most uncomfortable chairs imaginable no business areas uses airport wifi which is out of range. Don't bother going to this lounge - find a restaurant/bar upstairs. Apart from this lounge overall package was most impressive and good vale for money. On board product is very good.","","","Business Class","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Keyes","Canada","2014-01-07","Four flights with the airline: one way from Vancouver to Shanghai-Hong Kong-Shanghai-Paris. Outbound trip in economy to Hong Kong was the complete opposite of what I expected. It was a brand-new Airbus with individual seat- back televisions and a range of good movies with subtitles pleasant smiling courteous flight attendants a regular supply of water periodic meals that were of average airline quality best of all a comfortable economy- class seat with decent legroom. After the Shanghai layover of several hours the flight to HK was exactly like WestJet or Air Canada: on-time followed by brisk friendly in-flight service of complimentary refreshments. My luggage arrived in HK promptly. My ongoing flight to Paris several weeks later was a true test of an airline’s customer service. I had severely sprained my ankle in HK mere hours before the flight. At HK airport China Easterns check-in crew volunteered a wheelchair before I even asked then short-cut me through immigration and security and wheeled me directly to the boarding gate even offering to help me shop at duty-free en route. During the flight to Shanghai an attentive attendant asked if I wanted a wheelchair waiting for me there. Again I was pushed in a wheelchair through immigration and security to my Paris flight which had all the creature comforts of the outbound one from Vancouver plus the flight attendant found some Ibuprofen for me. She also arranged for a wheelchair to take me through the labyrinthine Paris airport through customs right to the taxi queue. China Eastern has my gratitude and vote of approval. I wouldn't hesitate to fly them again.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Chin","Australia","2015-01-14","MEL-CAN-LHR. Flight was delayed by a total of almost five hours due to a faulty emergency exit light - not what you need with an original departure time of 11.30pm. This information was only forthcoming when you actually asked the ground staff who seemed reluctant to publicise a technical fault. The airline asked for volunteers to fly a day later (with accommodation and meals provided) and boarding commenced very soon after they had found approximately 20. Apparently the light problem meant a reduced number of passengers could be carried. The volunteers were essentially tricked as at the time it was far from clear that boarding was imminent. We then sat on the plane for two hours whilst the volunteers' bags were unloaded and spent the flight to CAN wondering whether the LHR leg would be held for us. After landing we were quickly ushered through the CAN terminal handed a 100 Yuan note each as compensation for the delay and soon on board the Boeing 787 to LHR. The 787 passengers appeared to have been waiting on board for about two hours. Food beverages and seat comfort were reasonable and the aircraft near-new with slightly below-average IFE. The standard of staff English is much lower than comparable airlines but on the whole they do their best in terms of customer service. Overall not a terrible experience for the price (a quarter to a third lower than the competition) and we were probably unlucky with the technical fault.","","","Economy","","4.0","4.0","3.0","3.0","2.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Chia Guole Eugene","Singapore","2013-07-07","Took CI752 SIN-TPE-SIN and CI751. Punctuality was superb. As for on-board experience the A332 was rather comfortable with sufficient leg room for a 170cm person. The flight attendants some were not as friendly but there were those who made sure to smile as much as possible. The Personal IFE was average nothing special. My only problem with it was lack of movies. The food was okay. However we were not well-hydrated. FAs performed only 2-3 water rounds I had to keep asking for water. I liked how they gave some Taiwanese snack. The landing was quite smooth. Return journey delayed by 30 mins due to TPE jammed runway. More or less the same.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Tim Harper","United Kingdom","2014-01-07","PVG-HRB connecting from an Air France flight from Paris. China Eastern claimed that business class bookings on Air France are economy on their system and failed to connect one of the travellers tickets so there was no seat for him. Checking in for the return leg China Eastern: Denied that we existed. Claimed the ticket had been cancelled. Admitted that it existed but that there were only 3 people travelling. Found the third but claimed that as his name was spelt one letter wrongly on the reservation he would not be allowed to fly - this despite them flying him from Shanghai to Harbin! Diabolical.","","","Economy","","","3.0","4.0","2.0","0.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Watt","United Kingdom","2015-01-14","02/12/14 London - Guangzhou - Hanoi. 22/12/14 Bangkok - Guangzhou - Sydney. 05/01/15 Sydney - Guangzhou - London. All aircraft's except Guangzhou to Hanoi were modern. Inflight catering adequate. Cabin crew polite and helpfull. Overall great experience. No problems on transit at Guangzhou. All in all great value for money. Will use again.","","","Economy","","7.0","5.0","4.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Heston Young","United States","2015-01-14","LAX to CAN on Dec 16th. Although our trip to Thailand was just a nightmare travel experience. Cancelled flights missed connections miscommunication nonsensical issues. We were not originally scheduled to fly on Southern China out of LAX. We were not even supposed to be in LAX when our trip first started. When all was said and done we were set up to go on China Southern out of LAX. Since I had never heard of this airline I was sceptical. I was very nervous to take a 15 hour flight to a communist country. I had already had a nightmarish travel experience leading up to this point. The last thing I needed was what I thought was going to be a dog eat dog experience. Well this experience was anything but that. We flew on the enormous A380. We had economy class and still got TV screen in front of us and they had the largest selection of movies to watch than any of the other airlines we flew. The flight attendants were great. I wish we had more water to drink on the flight though. The food was pretty good. The seats were wide and spacious. The 15 hour flight was one of the better ones. Landing in Guangzhou was also a great experience. The airport could have been kept a little warmer but we found a corner of the airport to watch the sun come up while we waited for our next flight to Bangkok. It was an easy 2.5 hour flight. When we got to Bangkok I noticed at baggage claim that my wallet was gone. I went into stress overload mode. Then we found out that the China Southern staff had found it on the plane and turned it into their office in the Bangkok airport. This all happened before I even knew the wallet was gone. I went and retrieved the wallet and found that it wasn't tampered with. It was even packaged up to make it so no one could tamper with it. China Southern Airlines saved my trip.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Hugo But","Canada","2013-05-30","Spring break vacation. CI 31 YVR-TPE. The service in Economy was horrible some flight attendants didn't know what I was saying and the seat was extremely uncomfortable for a 13 hour flight. Legroom was only 31 inches I would expect 34 inches of legroom and a foot rest at least on a long flight like this. Inflight Entertainment on my seat was very bad it did not work seconds after takeoff. The seat was hard. The food was okay but I believe giving us paper cups for non alcoholic drinks and plastic cups for alcoholic drinks is wrong. Putting the A340-300 on the YVR route is not a great idea!","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2015-01-14","My 2pm flight with MU from Pudong to Shenyang was cancelled and changed to the 1pm CZ flight. Nothing major to complain about as I came in from Amsterdam with 50 kg of luggage CZ gladly accepted at check in (with my Gold card). Flight departed on time. Slept most of the time so cannot comment on food/drinks and cabin service.","","","Economy","","9.0","5.0","4.0","3.0","2.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Dahl","Australia","2013-05-19","Taipei to Brisbane in business class on CI 53 11 May. A330-300 very comfortable lie flat seats and a nice Doona made for a restful night. Staff very attentive and meals and refreshments were offered at appropriate times. Would recommend for the good price and comfortable cabin. The entertainment was interesting and up to date and restrooms kept clean and well stocked.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Kelly","Australia","2014-01-03","My flight from Sydney to New York was grounded in Hangzhou for 5 hours due to smog. They had run out of food supplies to distribute. The flight then stops at Shanghai Airport where we were told to stay overnight at a hotel (as we had missed our connecting flight) and that we would be on the next flight to New York (which was the next day). Arrive at the airport to be told we were only on a waiting list (due to a backlog of delays) despite being promised by the ""supervisor"" that we were guaranteed seats on the flight. Staff members were incredibly unwilling to help. Avoid at all costs.","","","Economy","","","2.0","1.0","3.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Jude Garcia","Philippines","2013-05-15","TPE-MNL. Flight delayed by 25 minutes arrival time also delayed. No drinks except for water coffee or tea. When I went to the restroom I saw that there were other refreshments in the galley. The flight wasn't full and I took a chance if I would be served an extra meal. The crew said that she would check and came back with 3 packs of peanuts. It seems that seeing the crew with a smile is a ""luxury"". Not surprising why Eva Air has better reviews.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Gaebler Lars","Thailand","2014-01-02","Flew Economy on BKK-PVG-FRA and return. The ticket price was very cheap. Seat Pitch is okay PVG airport Terminal 1 is a bit soul less and don't expect to find much to keep you busy but transfer was okay food on the aircraft is bad but edible if needed. Suggest that you stock up before the flight. IFE was okay on the A330 not excellent but fair the short haul fleet has no such service except for overhead monitors. No amenity sets handed out so take your tooth brush with you. Drink choice includes beer and wine ""made in china"" and soft drinks. No spirits. Flights were on time and check in and boarding was normal. All in all it is a bit like an LCC flight with only basic service features. Baggage allowance is very generous even so I did not take advantage of it. Service was not brilliant but I guess okay by Chinese Standards command of English is basic. All in all exactly how I expected it to be.","","","Economy","","7.0","4.0","3.0","1.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S Kearsey","Australia","2015-01-11","China Southern was an interesting experience. I flew with them from SYD-CAN CDG-CAN and CDG-SYD. I also had other Air France flights booked through them. Overall the experience was OK. Flight attendants did not speak English well and French was non-existent except the one French flight attendant from CDG-CAN. The food was not pleasant and I never got what I asked for they either ran out or confused chicken with fish. These are all petty problems but what makes me give them bad feedback was my journey from BCN to SYD (via CDG and CAN). They could only give me a boarding pass from BCN to CDG and told me they would give me a boarding pass at CDG. As someone who rarely flies internationally I was quite anxious especially when the flight was delayed an hour and a half cutting my stop over right down. At CDG I could not get a boarding pass but the Air France staff gave me this pass to get through the border police. I get to the gate and there is a mix of Air France and China Southern passengers lining up for the flight. Strangely all the people with Air France tickets had seats and all the China Southern people had the same ticketing issue as me. At the gate they only give me a ticket from CDG-CAN and I had to ask for CAN-SYD as well (as help at Guangzhou airport is non-existent). The whole experience was irritating and unprofessional. Why Air France customers had seats and their own passengers didn't was beyond me. Despite all this I would recommend them as they were a lot more comfortable than I expected and they were cheaper than all other airlines by a lot.","","","Economy","","5.0","4.0","3.0","2.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Sheehan","Ireland","2013-05-14","AMS to BKK about 6 to 7 times per year Lounges both ways quite good. Recently refurbished (last 12 months) the 747's which were good but now have reverted to the A340 and seats definitely far poorer. Please change back! Also the flight time has increased dramatically due to fuel saving flying at much lower speeds.","","","Business Class","","6.0","3.0","4.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Passmore","Dominican Republic","2014-01-02","Flew LAX to Shanghai and Shanghai to Sydney December 28 2013. Friendly and efficient check-in great seats friendly staff and huge amounts of good food. After reading some of the reviews here we were somewhat concerned about our trip but everything was excellent.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Blumhardt Brian","United Kingdom","2015-01-11","Decided to fly business class due to affordable fare on offer with China Southern at 6ft 4 a flat bed for the duration of the trip from LHR to AKL return was too good an opportunity to miss. Having read a variety of reviews have to agree that service was inconsistent and as cabin half full on all but Guangzhou to LHR leg was surprised when given menu then advised that the choices were not available - on 2 legs (both ironically out of Guangzhou - the main hub of China Southern). Cabin crew were efficient and polite however once meal served after take-off disappeared until next meal 8 hours later without any offers of water besides a 200ml bottle distributed at 'lights out'. Transit service in both lounge and Pullman Hotel efficient and escorted through airport by member of staff was welcome despite needing to keep up with 'road runner'. Inflight entertainment choices were minimal but sufficient to while away the trip. In summary good value for money and would fly again if price is right!","","","Business Class","","7.0","5.0","4.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L McGinniss","Australia","2013-12-29","MEL to LHR via Shanghai. No problem at all. On time and on budget! Requested and received exit row seat. Food and entertainment were fine. The transiting procedure in Shanghai was clunky and slow. That was the only (minor) frustration. Ticket was 60 percent of other carriers. It worked for me!","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Cohen Goldstein","United Kingdom","2014-12-31","Flew AMS-CAN. The flight was okay. I can see why they do not have 5* and at the same time I'm surprised they have 4*. Being a very frequent traveller on Qatar Singapore Emirates I decided to give CS a go as their business class flights were very affordable. I think where they fail is what they offer to make your inflight experience more enjoyable. It's always the little things. Champagne offering cocktail offerings even food offerings! There were only 10 of us in the business class cabin and I was 3rd to place the food order yet they had already ran out choice. Their wine list is very short but was okay the teeny glasses they give aren't very nice though I think they are scared they will run out! The snacks on board was only a sandwich. Although the cabin crew gave great service their presence in the cabin wasn't that great there were quite a few stamping through the cabin to go to the galley past first class (or at least that's where I think they were going and not to sleep in the cabin! Entertainment on the flight was rubbish this is the biggest let down. The selection and choices of movies are very limited! Also they were very old. Like others I suggest you download stuff and watch it on your own iPad. I may fly China Southern again but to be honest for the price I paid I would fly Qatar business class.","","","Business Class","","5.0","4.0","4.0","3.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Jalin","United Kingdom","2014-12-31","21/05/2014 - MNL-NRT via Guangzhou. Initially I wasn't looking forward to having to wait for 13 hours in Guangzhou but to my surprise when I got off my plane and showed my ticket to a very nice flight attendant (who spoke excellent English) I was informed that I was to be put up in a hotel as my layover was more than 12 hours. Whilst the hotel was quite far away it was an excellent hotel! Both legs of the journey were short and so I didn't have enough time to receive a full experience of China southern. I'm aware that I was lucky to receive overnight accommodation but I would still fly China Southern again - for the price it's a fine airline.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Brown","Thailand","2013-05-02","AMS-BKK. Seating 3x4x2 flight 90% Full. The one big problem was that the meals were only just warm not hot as they should have been. Crew carried out their duties well. Would fly them again.","","","Economy","","7.0","4.0","3.0","2.0","0.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Kirchmaier","United Kingdom","2013-12-25","I've now done LHR-SYD three times in C with China Eastern and have to say it is an excellent offering. Very good value for money very good seats (lie-flat) and good Chinese food. Getting a short stay visa in Pudong is no problem.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Teddy Hsu","Taiwan","2013-04-04","Flew business class XMN-TPE-SFO and return LAX-TPE-XMN. Impressed by the refurbished cabin. The new seats are comfortable but are not lie-flat. Inflight meals are good but you can feel the catering quality outbound is better than inbound. The new LCD screen is higher definition one which makes inflight entertainment better.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Maeder","Germany","2013-12-23","Flew MU220 FRA-PVG in C on 19th Dec. Despite all bad comments about MU I have to say that they have a superb C- Class product with very comfortable lie-flat-seats on that route served with a good looking A330-200. Food was very good. The crew rushed through the service. Some may like it some may not - but because of this there was more time for sleeping. No complaints about IFE very nice noise-reducing headset. Excellent kit by Salvatore F. Flight was on time. Value for money and recommendable. Will have some domestic travel with MU and the return- flight to FRA and hope to get the same nice experience.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Amy Chan","United States","2014-12-29","NYC-CAN-KUL round-trip: Let me begin by saying their prices are very cheap so don't expect SIA First Class when you know you got a good deal so set your expectations right. NYC-CAN: New Boeing 777 smelling fresh with top notch media so many English and Asian movies/TV shows! I know people complain that the stewardess kept asking us to close the window blinds during the flight but I have a theory. They want the passengers to be calmer and give everyone the opportunity to sleep as much with all these different sleep cycles. I can actually say it was a wonderfully calm flight. The only downside is be prepared to be competitive with storage space. CAN-KUL: I can tell this is an old airplane so for the short flight I'll put up with the noise and hard seats. Overall great experience. Passengers off the flight in 10 minutes versus regular flights that take 15-20 minutes!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","H Miyagi","Japan","2013-04-01","NRT-TPE return. Check-in was smooth (SkyPriority). Lounges were comfortable. But foods at NRT were poor. Cabin (744 and 333) were clean and comfortable. Cabin crew were friendly and spoke Japanese. Foods were good. AVOD was good. But no Japanese movie. Good value for money.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Lambert","China","2013-12-10","Flew Shanghai - Dubai - Shanghai. I have flown over 120000 miles this year and this was by far the worst experience I have had. All the staff were at least indifferent while some where downright rude there was confusion on one flight where we were given boarding passes for seat numbers that did not exist this happened to other passengers on the same flight. Last part of flight delayed by over 4 hours with no apologies from the flight crew.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Marshall Mills","Canada","2013-12-10","We flew from Vancouver to Shanghai then Shanghai to Bangkok. The plane from YVR was new. 10"" TV's with a huge selection of free on demand movies in English as well as games music and other entertainment. There's also a plug for your laptop under your seat and a USB port near the screen. The food was plentiful. Service was fast and efficient. I have nothing bad to say about this airline. From Shanghai the flight to Bangkok was just as good although no on demand entertainment. This was fine as it was only a 3.5 hour flight and I had my laptop with me. Plenty of leg room on both flights.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sue Parker","New Zealand","2014-12-29","We flew First Class AKL-CDG return firstly on the Dreamliner and then Airbus A330-200. Exceptional service from the moment we entered the plane. Food was perfectly adequate as was the class of champagne. The crew couldn't have done more for us. Entertainment was a bit of a let down not a great selection. We were 2 of only 3 people in first class so it was very conducive to sleeping. On arrival in Guangzhou we were met at the gate by a CZ employee who escorted us through Customs and then to The Pullman hotel for our 16 hour stopover. We were given a breakfast voucher for use during our stopover however having just had breakfast on the plane a lunch voucher would have been more beneficial. Hotel was lovely large room quiet and cool. Next leg to CDG Paris was just as good excellent service and only the 2 of us in First Class. Return journey back to AKL a month later was just as good. Southern China is excellent value for money and I'm not kidding myself that it is on a par with Emirates for instance but it allowed us to sleep well and arrive at our destinations in pretty good shape.","","","First Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Verney","Netherlands","2013-03-25","AMS-BKK-AMS in Economy. I registered with CAL's Frequent Flyer program and ordered a vegetarian meal which was served piping hot before general meals were served to other passengers which was an added bonus. CAL has switched to using their A340-300s on this route. Aircraft's are around 11 years old on average and every window seat in Economy class has a large IFE box underneath with severely restricts legroom. I was lucky on the outbound flight since the seat next to me was unoccupied and I could stretch my legs a bit. On the return leg however that wasn't the case and the 12-13 hour flight was particularly uncomfortable due to the cramped conditions. Seat pitch is 31 inches on these aircraft and the base moves forward when reclined which restricts legroom even further. Entertainment was generally good with the latest blockbusters on offer coupled with a wide selection of older films. BBC and CNN news channels were also available as were a good selection of audio CDs. The crew were very affable and free beverages and snacks were available throughout the flight and promptly served when requested. CAL offers good value for money and the flights run on time so I will definitely fly with them again. They just need to refurbish the seats on these older aircraft as they've done with their 747 fleet.","","","Economy","","7.0","1.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2014-12-22","Few days ago from Shenyang to Pudong heavy snow in Shenyang but flight departed with a little delay due to de- icing of the machine. As usual no recognition of your Gold status with Skyteam no priority boarding no nothing. All in all you get used to it by now that these things just do not work with Chinese airlines. Cabin crew do not speak English announcements cannot be understood. The usual chicken rice no diet drinks but there was an English newspaper this time.","","","Economy","","8.0","4.0","3.0","2.0","2.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","W Segato","China","2013-03-18","Flight from Hong Kong - Jakarta - Hong Kong with China Airlines CI679/CI680 in Economy class. Check in staff friendly and fast. I'm a Skyteam Elite Plus Member and used the lounges. Nice clean and helpful staff. Food and beverages good. No Priority Boarding at HKG Airport. Seat uncomfortable in A330. Food ok. Inflight Entertainment good. All Flights on time. Priority luggage in Hong Kong handled separately but ended up waiting longer. Would fly again.","","","Economy","","8.0","2.0","4.0","4.0","3.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Victor Chan","United States","2013-12-09","Dec 2 MU578 SFO-PVG on A330. On-time normal flight with 70% passenger occupancy. Service was adequate. No complaints. Dec 3 MU9307 (FM9307) PVG-CAN on B737. On-time normal flight with 90%+ passenger occupancy. Service was adequate. No complaints. Dec 6 MU3294 (CZ 3611) CAN-PVG on A320. 4 hrs delayed because","","","Economy","","","3.0","4.0","4.0","5.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Joe Monte","Japan","2014-12-18","NRT-CAN-SYD return. Generally I was disappointed with customer service on the ground at every turn. Inflight service however was generally rather good. I was told I had to phone China to get a seat assignment. What kind of airline has no phone number or no working website to take care of such basic matters? I did call China and they assigned a non-existent seat number! The seat I did get eventually on the flight from NRT to CAN did not work properly and I couldn't even use the tray table to eat my dinner. Due to an unannounced change in aircraft the plane arrived at CAN more than 90 minutes late and we missed our onward connection to Sydney. This can happen with any airline. The test of good service is what happens next. What happened next was a massive problem on the ground. The CZ staff seemed to be completely unprepared for and totally unequipped to deal with the problem of a planeload of people unable to travel onward. And yet if you read other reviews this is clearly something that happens frequently and something the staff should have a great deal of experience with. None of the promised services for business class passengers were provided - in either direction - during the Guangzhou stop-over. The ground staff seemed amazed and offended that I would expect them to provide the services promised in their own printed brochures. The flights themselves were generally good but the incredible hassles on the ground particularly at Guangzhou make this an airline best avoided.","","","Business Class","","2.0","3.0","2.0","3.0","2.0","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Nitin Nand","New Zealand","2013-03-05","Have flown China Airlines about 3 times now from Auckland to Brisbane and Sydney. Paid no more than $120 for my tickets (one way special). Ticket allowed free date changes which was a bonus! Normally pay $100 with other Trans Tasman Airlines. Friendly Cabin Crew. Great meals (not to mention complimentary beverages). Half the flight was empty of 2 services I flew which gave me rows to myself made it extremely comfortable to fly. Great entertainment system. Highly recommend out of NZ or Australia.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","K Le Quang","New Zealand","2013-12-03","The worst airline I've flown! My trip was from SGN to PVG and it was delayed for more than an hour but without any advanced notice. The cabin crew appeared too tired to welcome passengers on board without a smile. They announced breakfast would be served after taking off it was some nuts water cracker biscuit - and they called it breakfast. No one cleaned the rubbish up! The first time during turbulence that I'd heard the crew said ""We are in turbulence but don't worry we will be landing soon"" so ridiculous! Please re-consider if you decide to fly with this airline unless you cannot find any other option.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Mike Kendall","United Kingdom","2014-12-18","LHR-Auckland return via Guangzhou on B787. Not right not wrong just different. Very high quality of service by young enthusiastic attendants. Maybe their quality of English isn't great but I can't manage Cantonese. Food OK not great and the supply of alcohol is different to other airlines but if you ask you normally get the food or booze you want. Each leg had a slightly different approach to service but in each case service was excellent. When problems arose they were immediately addressed; when six cabin crew failed to fix the recline mechanism of my partner's seat she was immediately upgraded to first amid profuse apologies. Guangzhou Airport lounge does the job but a long layover isn't great and getting a shower early in the morning seems to need a lot of paperwork. Food could be a lot better. All in all great value for money.","","","Business Class","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Close April","United Kingdom","2014-12-18","I flew business class with China Southern from London Heathrow to Auckland New Zealand. The flights both ways were comfortable and cabin staff were very pleasant and helpful. I actually enjoyed the flights - not something I can recall ever saying before.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Lim","Philippines","2013-02-25","Round trip MNL-YVR via stopover at TPE. They seem to have done a major overhaul of their operating procedures and got their act together consistently for several years now. Their aircraft appeared to be in good to excellent condition and to the credit of the pilots involved those four landings were among the smoothest I've experienced in years. This airline may not be the best but I consider them to be very good. Fares are reasonable and given the level of service I received was good value for money.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","K Bakor","Hungary","2013-11-27","Avoid this airline! I was flying in early October from Beijing to Dhaka. This is supposed to be a direct flight with short stop in Kunming only to refill the plane. Well it was definitely not true in Kunming we had to leave even the transit area and go through all checks again. There were no staff to move our baggage. They decided to leave the baggage behind but were lying about this. I had connecting flights and received baggage only two days later of course without any apologies. The staff were rude and food was terrible.","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Huang","Australia","2013-01-29","Flew from Brisbane-Taipei-Wuhan and then Xi'an Xianyang-Taipei-Brisbane. Overall impression was highly favourable and an improvement on my previous experiences with CI. All flights were on A330-300 which is starting to look a little aged in economy class. Flights were on time or only slightly delayed and boarding was efficient. Meals were of a very high standard in economy and the mainly female cabin crew were very friendly and efficient. I noticed that the fluency of English (though I understand Mandarin) has improved significantly. Inflight entertainment was personal AVOD but selection was not quite as large compared to Cathay or Qantas. Flight from TPE to BNE was on an A330 with upgraded economy cabin. The screens were larger and seat more comfortable so this was a nice improvement. Based on these flights I will fly with CI again and have no hesitation recommending.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Reynolds","United States","2013-11-25","We were quite worried about this airline after reading all the reviews but were pleasantly surprised at our experience. We left from SFO flew to Shanghai then to Osaka and had very good service and on time planes the entire round trip. The food was good and plentiful the attendants were always serving water and responded immediately to peoples' needs and the in-flight entertainment was excellent. We would recommend China Eastern Airlines to others.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","K Varun","United Kingdom","2014-12-04","London (LHR) to Phuket (HKT) via Guangzhou (CAN). Cant fault it one bit. All flights on time. Excellent onboard service  good food continuous water runs hot towels before each meal. On the long sectors (LHR to CAN and return) the toilets were clean even after a 12 hour flight. For the product and value for money China Southern cannot be beaten. Only point of concern is Guangzhou airport. Although it has improved over the past few months a layover of any period over 3-4 hours can get very boring and the internal temperature is always kept high. Apart from that it is an excellent experience.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Richard Kidwell","United States","2012-12-30","Flew LAX-TPE-BKK and returned HAN-TPE-LAX. All flights left and arrived roughly on time. Staff were somewhat inattentive but got the job done. Had to signal an attendant to get a second glass of wine. Seat comfort OK for economy class. In-flight entertainment was very good.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Ryan Sean","Australia","2012-12-30","Overall as good as any other Asian carrier friendly staff food was fine plenty of movies etc. Standard A330-300 Auckland to Brisbane. Would use again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Lin","Australia","2013-11-21","Flight from Shanghai Pudong (PVG) to Sydney Kingsford Smith (SYD). It may have been our luck rather than fault of the airline as the plane was packed with mainland Chinese lack of education or understanding and customs: This flight was rated 'miserable' for us as the elderly behind us bashed our seat forward and refused to communicate. The food served was poor and close to 'inedible' unless you are really hungry. I'm not a drinker on the flight but I did overheard disappointments on lack of alcohol. Our flight attendants had a lack of positive attitude and all seemed to appear a bit grumpy. About 50 minutes before arrival I was using my iPhone on airplane mode and was demanded to shut it down. Meanwhile there was an iPad in action in front of me and this was completely ignored. Not strictly Eastern China related but Airbus A330-200 is not suitable to fly long distance (9 hours flight) as it is too small believed to experience stronger turbulence (this was a bumpy ride) and virtually no Inflight Entertainment. Final words we have decided to never fly with Eastern China for the time been as (luckily) competition is strong and we have plenty of options between these 2 cities.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","H Novak","Australia","2014-12-01","A short flight from BKK to CAN on 19 November 2014. I am a tubby woman and so I dreaded the economy seat. To my To my surprise it was wide and had a good size pitch. Very comfortable and pleasant flight. Even the armrest was wide. Pleasant and efficient service thankfully without the constant forced grins that some airlines force their staff to exhibit. Though I normally fly business for comfort I will now happily fly shortish legs in economy with this airline.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Warren Ron","Australia","2013-11-21","Unfortunately I do not believe that China Eastern Airlines lives up to the expectations of a ""Full Service International Carrier"". Even as a cost-effective carrier they fall short of the mark in my estimations. We recently travelled to Shanghai from Sydney on MU562 and returned approximately ten days later on MU727. On the outward flight we were at least presented with an aircraft that had rear seat entertainment facilities however the inward flight provided nothing more than drop down screens and sub-titled movies. Refreshments were scarce unless you wanted Sprite Coke Water or Orange Juice. Alcoholic beverages were nigh on non-existent. On the inward flight I couldn't eat the breakfast provided as it was neither aesthetically pleasing tasty nor appetising. Seat space on the aircraft to Shanghai was much better than on the return leg because of the intrinsic design of the seat back. Service was a little off-hand with basic questions. Not an airline that I would be in a hurry to use again or recommend to anyone else.","","","Economy","","1.0","3.0","2.0","3.0","2.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Gene Richard","China","2014-12-01","CZ Flight 327 / Nov 22nd. The flight team were great in every way unlike CZ domestic operations - polite friendly and attentive. The A380 is dirty frayed / dirty carpets and overall unclean conditions. The aircraft service cleaners are not doing a good job. Crew kept bathrooms serviced throughout the flight and not an issue. Food in economy class was acceptable. Inflight entertainment selection was low end and lacking in quality.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","V Parker","United Kingdom","2014-12-01","9th November returning 20th November CZ303. Flight was from Heathrow to Auckland via CAN. Crew were polite and efficient. Food was very good and was better then some other airline meals I have experienced. Checking in was efficient with staff allowing me to choose seats. Would recommend going for one of the back 2 aisles were the seating is a 2x3x2 configuration. This area was quieter and more comfortable. I was lucky not to have anyone next to me on the final flight which made a huge difference. CAN airport is clean and basic. Had a 6 hour transit which seemed to drag but can't be helped. Overall I would fly with China Southern again. The price is excellent and the service fine.","","","Economy","","10.0","3.0","4.0","4.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Sammy Tobing Lumban","Indonesia","2012-12-29","Jakarta-Taipei-Los Angeles-Taipei-Jakarta. Very comfortable seat ground staff and cabin crew were very helpful and friendly and the in flight entertainment was great.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Tate","Netherlands","2012-12-23","AMS to BKK business class CI0066: 2 adults and one 3 year old brilliant service apart from a couple of hours delay from AMS which was down to snow not the airline - had a faultless service. Cabin staff were excellent with my daughter and this trip was stress free. I will be using this airline again shortly.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Kong","Canada","2013-11-20","MU598 YVR-PVG NOV 9 2013. MU5129 PVG-PEK NOV 10 2013. MU597 PVG-YVR NOV 17 2013. At check in I requested and was granted the window emergency exit seats. As I boarded I was greeted by flight attendants. I usually board last to avoid crowds. I was given instructions for the exit seat soon after I put away my bag and settled. FAs bowed as the in-flight announcement progressed. Drinks were served the food had taste but the rice was kept in the heater for too long and has lost form. The second meal was ""breakfast"" and I received congee. It was actually good lots of ginger and was refreshing. The tray was taken away without a long wait. Lavatories were cleaned quite frequently. Since I had the exit seat there were a lot of flatness in front of me. I ended up sleeping on the ground and apparently nobody really cared. (I was told not to on the return flight so I guess it depended on who the flight crew were). The seat could recline well. The domestic (PVG to PEK) flight was a similar experience though there was only drinks as it was only a 2-hour flight. The return flight was a similar experience except I did not take the first meal. Overall there was zero delays including the domestic flight on a rainy Sunday morning. The returning flight was actually early.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","S DeWit","Netherlands","2013-11-19","I booked a flight on the KLM website for Amsterdam-Shanghai. Only after booking I noticed that it had an AF flight number but was operated by China Eastern member of the SkyTeam. The flight to Shanghai over Paris was so-so (food very bad and worst of all the cabin was all but clean next to the window chair the dirt (nuts paper dust etc etc) was still there from previous flights. The flight from Shanghai to Paris was even worse. The food was flatly awful. The crew left the light on (only slightly dimmed) during the night flight (since when do people sleep at night with lights on?) crew was nowhere to be seen in business class until 2 hours before landing one (way too) small bottle of water. I requested another one and they told me that there was no more!. During the flight there were no snacks (what was offered was so unattractive and small that you wonder where they got this). The English of the staff is not good at all. This was by far the worst Business class flight in many years of flying. SkyTeam do something its hurting your reputation.","","","Business Class","","3.0","4.0","1.0","1.0","3.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Robert Siebers","New Zealand","2012-11-07","Taipei-Hong Kong Economy. Very uncomfortable seat with virtually no leg room. Luckily seat next to me was free and was able to stretch my legs in to that space. Breakfast was a greyish-looking chicken noodle dish that was unappetising. Cabin staff raced through the service and then disappeared. They were mechanical and their smiles were plastic. Thankfully the flight was short (90 min).","","","Economy","","5.0","2.0","3.0","1.0","3.0","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Andre Chan","China","2013-11-18","Shanghai to Guilin round trip. Both legs took off and arrived on time. No food for both flights and flights attendants were very rude. I travelled with some friends and most of them don't understand English all I can say is we were very well behaved as passengers and one of them said ""I can't take this anymore they are very annoying."" to another in Chinese. Very disappointed worst flight experience ever and will never fly MU again.","","","Economy","","3.0","4.0","1.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","W Hagemeijer","Netherlands","2014-11-25","Travelled Amsterdam - Guangzhou - Sydney return in November 2014. Economy class ticket with upgrade to business with frequent flyer miles for two legs on the way out. Way back in economy. I don't know what this did to my ticket but check-in was a nightmare on all legs. No online check-in possible and some 30 minutes per check-in at the airport-counter both in Schiphol (NL) Guangzhou and Sydney. KLM counter in NL was helpful and professional. China Southern counters in Guangzhou and Sydney were unhelpful and not telling the truth on questions e.g. about availability of seats for upgrade. In-flight experience in business class very good. Great seats Good and friendly service. In flight experience in economy worse. Average economy seat staff not really friendly minimal service. Customer service in Guangzhou airport was not interested in question and did not listen. Overall process not well organised. Flight was cheap but would not recommend (Platinum Flying Blue frequent flyer).","","","Business Class","","5.0","5.0","4.0","5.0","4.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Gu","Australia","2014-11-20","CZ3553 September 8th .The Service was punctual and staff pleasant. Very comfortable flat bed pod above average food quality. Price is rather competitive no problems flying CZ again in the future.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Robert Ross","United Kingdom","2012-10-21","Amsterdam to Bangkok. The business class has been refurbished on this route but is not a flat bed seat - good seat pitch. The food and drinks were very good though the staff only ok. Moderate selection of films. Amsterdam bKLM lounge is huge with ok selection of snacks. Bangkok business lounge is surprisingly good with really good food though it doesn't have a toilet - you have to go down the corridor.","","","Business Class","","9.0","4.0","3.0","4.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Robinson","South Korea","2012-10-11","Osaka to JFK. The flight was 14 hours B747-400 I sat in a window seat just behind the wing. AVOD had new movies and a big variety of other entertainment. A big plus was that the AVOD selection was different coming home. The food was enjoyable and service was plentiful and well organized. The cabin crew were very pleasant and attentive. I am average size; 5'10"" and 180 lbs and I had no need for more space. The recline and leg room were generous for economy. I usually fly Korean Air Asiana or Singapore for this route but since China Airlines was so much cheaper I thought I would give them a try once. If they are this cheap in the future I will fly with them again.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Cao","China","2013-11-18","Shanghai Hongqiao-Beijing-Kunming-Shanghai-Hongqiao last week. Never on time all kinds of reasons for delay (from weather to technical problems) boarding always disorganized and took a long time shuttle bus used pretty often instead of air-bridge caused lots inconvenience. Food and drinks poor quality. Cabin crew friendly that's the only positive point.","","","Economy","","4.0","3.0","4.0","1.0","2.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Streb Lovell","Taiwan","2014-11-12","TPE-LAX via CAN return in Business. TPE-LAX was great all the way. Flights on time food good staff professional (if not a little robotic). Coming back not so good. The LAX-CAN part was fine until I walked in the restroom to find messy conditions - yuck! Flight out of CAN was delayed 30 mins and they did not have my special meal which had been confirmed in LAX at the counter and was served on every other segment on my trip. This airline needs to do some deep cleaning! All of the cubby holes in their coveted highly advertised A380 are filthy with crumbs hair and toothpicks. I will look to other airlines next time. The B777 used on the CAN-TPE route is a pretty grubby plane. I can't believe they can't find someone to help them check the English used in their unintentionally hilarious IFE preview descriptions and the flight attendants clearly struggle with their English announcements. I will say that the staff at their Guangzhou VIP lounge are very kind and professional.","","","Business Class","","5.0","4.0","3.0","4.0","3.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Tomas Roger","United States","2012-09-18","TPE to LAX. The seats are so close that when the person in front of me reclined I could not exit my seat or watch the seatback TV. It seems that over the past 2 years the service food and overall quality of flights has diminished. Our company no longer allows us to book our Asian rides on China Airlines and frankly I am glad. We pay 75 dollars more for flights on Singapore air and the difference is 10 fold.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Graeme Baxter","Zambia","2013-11-15","Shanghai - Beijing First Class. Good flight first class ticket was less than a normal economy ticket. Airport lounge was busy but had plenty of fresh coffee finger food snacks and newspapers. Bussed directly from the lounge when boarding air-crew were pleasant. Overall a really good flight.","","","First Class","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Satin","United States","2013-11-15","Nov 14th my flight from Chengdu to Shanghai PVG was delayed 1.5 hours. I missed my flight from Shanghai to Toronto because of this. China Eastern's ""supervisor"" said they would put me up in a hotel and help make arrangements the next day to get me back home. I was told to be at the airport at 11 am the next morning to arrange a new flight schedule. I got to the airport at 10.30 and went over to the supervisor's desk and was rudely told that China Eastern was not responsible for any of the issues from the delayed flight. They have no idea about customer service and I will never use this airline again.","","","Economy","","","3.0","1.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Qiu Ou","China","2014-11-12","Flew first class from LA to Guangzhou CZ328 on 31 Oct 2014. The new A380 was very impressive. The lie flat seat was great the private cabin was very comfortable and undisturbed when slide door closed. I had few hours good quality sleep and usually I can't sleep well inflight. The service was excellent and very attentive. The dinner breakfast and beverages were nice felt like dining in a good restaurant. The inflight entertainment system was wonderful there were lots of new movies available. All in all a thoroughly enjoyable flight. Will definitely be flying with China Southern next time.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Ock","United States","2014-11-12","I flew from LAX to Guangzhou Oct 2014 in economy. I chose China Southern because it was the least expensive for a last minute flight. Luckily the flight was not full and the middle seat next to me was vacant. The plane was an A380 so it was a ""new"" bird but to me the appearance was old and dirty. The lavatories were disgusting. This is just a small reflection of the terrible service. This is a 15 hour flight. There were only 2 meal services during this whole time. About 2 hours after take off and 2 hours before landing. Be prepared to go hungry. During the 11 hour interval between meals there was not a single time when the beverage cart appeared. I had to find a flight attendant and ask for a cup of water. After I finished the cup sat at my seat for as long as I could stand it. Pay the extra - it is well worth the comfort and service from any other airline.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Kian Ti Yu","United States","2012-09-09","LAX-TPE-HKG return with stopover in Taipei. The ground and flight staff were professional friendly and helpful. The airplanes looked new and well kept. The seats in the economy sections were new but the cushion was thin and soft causing severe discomfort on long flights. Complete meals served even on short flights the food was mainly edible but poor compared to other Asian airlines. I would have rated this an excellent airline if the seat cushion and food quality were better.","","","Economy","","8.0","2.0","5.0","3.0","5.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Frank Wang","Taiwan","2012-08-09","Flying to Guam on board their A330 punctuality of the flight very good and the pre-flight service nice. Cabin crew are all friendly and smile throughout. Personal entertainment includes some great films and games but the meal service is nothing special. Would fly again.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Chris Dore","United Kingdom","2013-11-13","CJU-PVG B737 Short flight. Comfortable seating. Light meal served with coffee/tea. Inflight entertainment available but did not partake.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Dunnage","United Kingdom","2014-11-06","We travelled from Heathrow to Guangzhou and onto to Bangkok and return. New 787 Dreamliner. Reasonable leg room. Seats very hard for a 13 hour long haul flight. Service was punctual and staff pleasant. The food was really poor not quite as bad as Iberia but pretty close. I'd recommend bringing your own sandwiches. They need to sort out their online check in and ipad apps. It took well over an hour to check in online using a windows PC can't do it on ipad because it doesn't have Flash media. So downloaded the app but that won't work unless you have a Chinese mobile phone number. Not possible even to send a complaint or enquiry without a mobile number they recognize.","","","Economy","","8.0","3.0","4.0","1.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Patrick Tan","Malaysia","2012-06-05","To and from Singapore and Surabaya economy class both on A330-300. Flights were all on time and return flight arrived ahead of schedule. Flight attendants were very friendly and attentive. Entertainment system was great. I was pleased we had access to the entertainment system even though the flight was only 2 hours. Cabins and the toilets were clean. Food was just so-so but the taste was overall acceptable.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","David Choo","Malaysia","2013-11-10","Kuala Lumpur to Vancouver (via Shanghai) and return I purchased this ticket because it was the cheapest among all other airlines. The flights from Shanghai to Vancouver and return were on time and the food they served quite ok (except for the breakfast). Their cabin crew were a little impolite when you ask them in English but if you speak in Mandarin you could actually see a positive change in their attitude. I remembered asking them for a drink in English and one of the cabin crews asked me to get it by myself. But when I used mandarin and asked them in the same manner I got a free refill of my bottle and a wider smile. The comfort of the seat (Shanghai to Vancouver) was good the leg room is quite big. I will go for this airline again on my next visit for the price I paid I think it's value for money. The plane is new the inflight entertainment system has a touch-screen function with a few good movies and relaxation music.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Yang Xi","New Zealand","2014-10-31","Auckland-Guangzhou. I took CZ306 on 1st Oct 2014 back to Guangzhou in seat 52G. Service of cabin crew was as usual excellent - polite and patient. Entertainment has been updated with many recent movies and TV. Back to Auckland on CZ305 on 22nd Oct 2014.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","L Lewis","Canada","2012-05-31","Awful experience from Taipei to LA. My husband is 6ft 4 and when we checked in early in the morning for our flights from Bangkok to Taipei and Taipei to LA we asked the ticket agent to sit us in seats that would accommodate his height. Told we'll have plenty of room. When we got onboard we were instead seated in the tightest seats next to the lavatory. When my husband couldn't sit down there was much flurry of activity to find him somewhere he could fit. He was embarrassed and naturally we were separated from him for the entire trip - no apology from anyone of course. Ironically people who checked in after us were seated in a front row with leg room. As usual much pushing and shoving onboard with no order imposed by the cabin crew. If flight attendants spent more time taking care of their customers they may have a few more happy customers.","","","Economy","","2.0","1.0","1.0","1.0","4.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Wang","United States","2013-11-07","I fly from SFO to PVG (Shanghai) at least once a year for the past 10 years. This is by far the worst in terms of food and amenities. During service for first round of drinks and peanuts the staff did not provide napkins and no I wasn't skipped by accident. The food quality is terrible. What was served was worse than a $2 meal you can get in Shanghai. The rice was hard fish beef chicken all dried out. If you want soft drinks instead of a can you get about 2/3 of a small cup. Selection is extremely limited no ginger ale only 1 kind of beer. Only recommend if this is the cheapest flight you can find. You really get what you pay for in this case. The seats are probably the hardest ever for me on a plane. Only highlight is the inflight entertainment you do get a good selection of movies to choose from.","","","Economy","","4.0","2.0","3.0","1.0","4.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Shull","United States","2013-11-06","I flew China Eastern for the first time from Los Angeles to Shanghai and I was most impressed. The service and food in Business Class were top notch the cabin was quiet and peaceful and the experience was very good. The negatives were the seats did. It go fully flat and the entertainment system was in seat monitor which had a low res picture.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Peta Blundell","Australia","2014-10-28","Flew premium economy and would have been better off sitting with the luggage underneath. Uncomfortable seats. Crew rude and very unhelpful. Screaming baby onboard and staff gave no assistance. My advice pay the extra and you will not come off the plane feeling like you have just been hit by a truck.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Eric","Indonesia","2014-10-22","I have to fly China Southern since several routes have CZ as the only operator. The last flight I took was on an E190 small jet. For a trip of less than 2 hours its not always good value for money. The flight was almost full in premium economy and economy class. There was no IFE/monitor in the aircraft even in the business class. The ground service and inflight service is poor. For a full service airline the meal is served by a paper box and contains one bread and a Chinese herbal pudding which I found very below par. I never heard any kind of communications or announcement to passengers from the cockpit on any flights even in Chinese language. After many flights with CZ only a few of the flight attendants that were really good and friendly. Overall compared to many other Asian airlines China Southern is still far from industry standard with regards to many passenger service aspects.","","","Premium Economy","","3.0","3.0","2.0","1.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Franco","Italy","2012-04-23","I had some reservations been this leg part of a Delta itinerary I was not sure how CI would compare to DL economy comfort seat. Taipei-SFO economy smooth check-in well organize boarding seat 34A quite comfortable 32 pitch and personal AVOD. Departed on time at 23.50 informed crew not to serve dinner and I was left undisturbed and slept well till breakfast food was good for economy. Overall good flight and the crew were polite and interacted well I will fly again with CI now that are an integral part of the Skyteam.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Golds","Australia","2013-11-04","Myself and 3 others flew business class Melbourne Australia and Rome return via Shanghai. We had no issues apart from a 30 minute delay leaving Melbourne (you can get delayed longer on Qantas) and a 1 hour delay leaving Rome on the return flight. The whole trip we couldn't have been more pleased with both the service and inflight experience for the whole journey. The cabin attendants were excellent the plane was relatively new with the seating arrangements being great. I'm a regular flyer for business and have had worse experiences on some of the better known companies such as Virgin Cathay Pacific and United Airlines. Food was excellent and we all agreed that we would fly China Eastern again.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Robin Luk","Canada","2013-11-04","Oct 30 2013. Flight MU756 from Kunming to Shanghai was delayed for about 2 hours. Passengers were informed the delay was to wait for a few late passengers. Consequently I missed the flight from Shanghai to Vancouver because of the delay. Whoever at China Eastern made the decision to wait for late passengers without considering the connecting flight passengers should be fired. At least four connecting flight passengers were affected and missed the flight to Vancouver.","","","Economy","","3.0","3.0","3.0","3.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","I Cohen","United States","2014-10-22","Flew business class NY to Guangzhou CZ300 10/05/2014 on CSA's new 777. Very comfortable flat bed pod above average food quality and the service was excellent. CSA also provided a room at a luxury hotel right across from the terminal for an eight hour layover.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Graham Rust","New Zealand","2014-10-22","We travelled Business Class Auckland-Paris 24th August 2014 return Paris-Auckland 16th September both flights through Guangzhou. Service variable seats great aircraft clean and modern (Boeing 787/Airbus A300/200) fully lie flat seats. Long layovers in Guangzhou (18hrs) were absolutely no problem met at aircraft door escorted through immigration/customs to 5 star luxury hotel nearby lovely room plus complimentary meal (excellent buffet). Seamless and with lots of smiles. Service on 3 of the 4 legs was fine meals adequate menu selection OK cabin crew polite and helpful English not great but good enough for mutual understanding entertainment not up to Emirates/Singapore airlines but at the price more than good enough. The fourth leg (CAN-AKL) was dreadful - surly cabin crew no meal menus dreadful food (breakfast indelible - worse than EasyJet on a bad day) with a choice of butter or jam with soggy croissants. My insistence on both butter and jam was met with incredulity. A request by my wife for a second pillow was met with a flat refusal! In Business Class? So would we fly with them again? At the price for sure but with reservations in respect of cabin crew and no expectations of good in- flight service.","","","Business Class","","8.0","5.0","3.0","2.0","2.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","R Hall","United States","2012-04-21","SFO-Taipei-Bangkok (economy). SFO flight leaves at 1.30am but if you're planning to sleep tough luck - the hot meal is served at 3am and everyone (even if sleeping) is ordered to sit bolt upright so the person behind can eat. This was repeated at midnight on the return Taipei-SFO. Hot meal SFO -Taipei was disgusting. I would highly recommend you bring your own food. Kids meals were average both ways. Service was otherwise ok. Entertainment generally good - 747 screens have higher definition brightness and contrast than A330s where video quality is poor. Movie selection fairly good but can be limiting if you fly transpacific both ways the same month. Seat pitch a little tight at 32"" for the tall. Boarding was highly organized at SFO but more chaotic at Taipei.","","","Economy","","5.0","3.0","2.0","1.0","4.0","","","5.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Pineda","United States","2013-11-01","Excellent value! I flew from Melbourne to Shanghai then later from Shanghai to San Francisco. I rode on a new A330 both ways so the seats were still clean and cushy. Best inflight meals I've ever had. The vegetables still had life and color to them unlike the sodden overcooked mess you find on United Continental (pre-merger) and Delta. The service was professional though a little rough around the edges. A wide selection of movies in both English and Chinese kept me entertained the whole way. I played some of the educational games too. The crash course in Mandarin proved very useful while I was out and about in Shanghai. The music selection was lousy but then most passengers bring their own music anyway.","","","Economy","","9.0","4.0","3.0","5.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","K Young","Hong Kong","2012-04-08","HKG-KHH return. Both trips A330-300. Outbound trip delayed 2 hours due to fuel problems and it resulted in refuelling. Staff were quick to serve the complaining passengers. The inflight entertainment system is quite good. The price was very reasonable as it was near the Easter holiday peak.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","5.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Robert Sattahip","Thailand","2013-10-28","Flew PVG-LAX MU 586/583. This is my second experience on China Eastern and like the first it was a good experience. Both flights were on time the check in staff and flight attendants were polite and efficient and the airplane was clean. Both these flights were on A340-600 planes that CE has already scheduled for replacement they were fairly old and did not have VOD but they were reasonably comfortable. The price I paid was incredibly low and was a real bargain. This is not a 5 star airline but a whole lot better than any of the US carriers crossing the Pacific and I recommend them.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2014-10-20","Flew CZ again yesterday (see my previous review) from Shenyang to Qingdao return flight - well in fact nothing to complain about. Both flights on time airplane clean cannot comment on the food again the only rant I have is the benefits of my Skyteam Gold card - useless in China. My bag was one of the last ones to arrive on the belt.","","","Economy","","8.0","5.0","3.0","1.0","1.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","E Santoso","Indonesia","2012-03-25","SUB-SIN-SUB all in A330-300. Outbound flight departed 30 mins late. A full flight but FA's were attentive and their English proficiency good. Food was also good. Landed 30 mins late inbound flight departed and arrived on time. Only 5 pax in J Class. Pre take-off drinks served immediately upon boarding. Seats were pretty comfortable. FA's were nice and friendly.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","W Smith","United States","2012-03-19","LAX to Beijing return in economy class. Outbound flight was a newer Boeing 777 return flight an older Boeing 747. Both flights departed on time I slept well on both flights for 8 of the 12 hours. Food was fine and staff friendly.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Larry Dawes","United States","2013-10-23","Check in for flight from JFK to Shanghai en route to Beijing was chaotic at best. Traveling with a group of 20 folks afforded us the benefit of special check in lane that began lining up hours before check-in processing started. Seat assignments were not made prior to check-in and members of our group traveling together were seated in the very last rows of the aircraft even though we were nearly first in line. Luggage was checked through to Beijing but mine did not arrive until the 2nd day after my arrival in China. Inflight only one or two bottles of wine were aboard for the entire 200 plus passengers very limited beer none after the first round of drinks early in the flight and none available for purchase throughout the remainder of the flight. Connection to domestic flight in Shanghai boarded on time but remained at the gate for nearly one hour. Return flight from Shanghai to JFK ticketing and check-in was better organized and flight was a repeat of prior flight. This is not the level of service I expected for transcontinental flights. Departure lounges not available at either JFK or in China.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","John McEachern","Canada","2013-10-22","April 2013 my wife and I flew China Eastern from Phnom Penh-Shanghai-Los Angeles. All flights were on time comfortable and very good service. Value for money was outstanding. It was amusing to experience the new and outstanding Shanghai airport and compare it with the rundown tacky LA airport. I can't imagine the surprise of first time Chinese traveller who visits the World's richest country and finds themselves scurrying about the run- down LA terminal. Note: transiting through Shanghai requires 1.5 to 3 hours time because there is no transit lounge. Instead one must check in anew and the airport is vast.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Walbeek","China","2014-10-05","I fly CZ at least 6-10 times a month all domestic flights in China - I am a Gold member of SkyTeam. Cannot complain about the food as I do not eat airline food. In general this airline is not too bad. Flights are 80% on time. Very limited English skills both on the ground and in the air. But what do you expect? Even pilots do not speak good English and a pilot announcement from the cockpit is unheard off. Many Gold benefits like priority boarding luggage handling security etc do not work here - very frustrating.","","","Economy","","8.0","5.0","3.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","C Wajsberg","Israel","2012-02-28","AMS-BKK-TPE-HKG. Renewed business class is not that comfortable it is an improvement to the old business class. Food quality remained basic but acceptable service is good when flight is empty once flight is crowded cabin crew seem to loose control. Price of flight is still cheaper then other airlines lounge in BKK HKG and Taipei airport are fine with nice snacks. AMS lounge is the Skyteam KLM lounge - food is bad but what can you expect when in the Netherlands.","","","Business Class","","6.0","3.0","4.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","H Morton","United States","2013-10-10","Flew from Shanghai to Osaka on China Eastern on 10/9/13. It was OK at best. The check in was total chaos. The check in line was determined by where you were traveling. The line I entered had about 200 people yet only 4 check-in desks working. Furthermore people were constantly cutting the line with no retort from the agents. It made me realize just how efficient the US and European airlines have become with the check in process. The check in agent and the fight attendants were fine. However the gate agents said nothing as they took the boarding pass. The flight itself was OK. The seats were very tight in coach. The only bright spot was the breakfast served in coach was the equivalent of a First Class breakfast in the US. The flight was on time. This experience with China Eastern was mediocre at best.","","","Economy","","5.0","2.0","3.0","4.0","2.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jones Richard","New Zealand","2014-10-01","We travelled four legs with China Southern. Auckland to Guangzhou Guangzhou to Amsterdam Paris to Guangzhou in business class very comfortable food average service good. Lounge in Guangzhou adequate only. Fourth leg Guangzhou to Auckland very disappointing. Departure gate very disorganized with other flights intermingled and no air bridge. On board in back section of business class we were not able to choose what we wanted from food menu for either meal. The inflight TV system was not working. During the night there was a constant number of economy passengers walking through the business class section during the night. The beds were comfortable and the staff were pleasant but we have no ability to communicate in Chinese and the girls had little English.","","","Business Class","","4.0","5.0","3.0","1.0","1.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","I Moore","Australia","2012-02-28","SYD-TPE-YVR return. I was unsure and a bit sceptical. Overall my friend and I were really happy the food was excellent the staff lovely and the entertainment great. The cabin crew spoke good English and were always around to offer assistance. The only issue we had was two excruciatingly long stop-overs. (18hrs outbound and 17 on return). The seats weren't the best ever but could've been worse.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Andy Jaxa","Poland","2012-02-28","AMS-BKK-TPE and back. Outbound a 747 with no AVOD just centralized screens. Decent meals topped with friendly and professional cabin crew. On the return - modern IFE with touch screens but flight attendants not quite as effective. Troubles with processing my wheelchair at TPE but that may be inefficacy of the airport. In general good service/price ratio.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","W Verheyen","China","2013-10-09","Night flight from Cambodia (Phnom Penh) to Shanghai Pudong. In contradiction to our flight from Shanghai to Siem Reap (which was not so good but still more or less ok) there were no blankets pillows earphones or decent food. Aside from one nice lady (who really tried her best) the total crew were rude uninterested and unprofessional. The food: some dry cookies of poor quality a mini cold ""rubber"" hotdog. No taste at all. Drinks were not cooled. They served only half full cups of water/tea/fruit juice which made me conclude that they didn't have enough on board so I chose a full can of warm beer. Then they show a movie but of course no earphones available. The chairs were uncomfortably closer than with our flight to Siem Reap (my knees blocking chair in front of me) and I'm only 1m 85.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Bourne Denzil","United Kingdom","2013-10-03","Flew MU524 (NRT-PVG) A330. Check-in was smooth and quick at NRT. Boarding was easy as the cabin was quite empty. IFE was good with a good selection of films etc for this short flight. The chair was comfortable and I tried it out in the reclined position too. The chair doesn't lie flat but enough for a comfortable sleep if needed. Food was of good quality and staff spoke English with good service skills. I would fly MU again.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Davis","Australia","2014-09-24","I booked with China Southern solely because of the unbeatable price - $1300 from Brisbane to Vancouver return. I flew from Brisbane to Guangzhou on one of CSAIR new airbuses which was relatively roomy with great inflight entertainment. The only downside of this flight was some very ordinary food. I'm not a fan of airplane food at the best of times but this food was close to unidentifiable. The next leg was from Guangzhou to Vancouver on one of the new Dreamliners which was great. CSAIR certainly have some of the most modern aircraft. The food on this leg was much better. The air stewards were good. Obviously English wasn't their first language but they did their best to understand English speaking customers. They don't bowl you over with friendliness but overall the trip was great especially when offered free accommodation due to a long stopover - only problem was I had already paid for accommodation. One thing if China really wants to crack the Western market they need to work on their 'people skills' at their airports. In Guangzhou we were made to feel very unwelcome with unhelpful airport staff. The 72hr transit visa waver is a bit of a nightmare with no one clearly explaining you need the boarding pass for your next leg even if it is 2 days away to get through customs - the airline ticket doesn't cut it. This meant being yelled at in Cantonese by customs officials - not exactly encouraging.","","","Economy","","9.0","4.0","3.0","2.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jones Clive","New Zealand","2014-09-22","A really good effort from CZ on my first experiences. To tell the truth I was sceptical on how the long four sectors would go but overall they were great. Booked in business but upgraded to first I think due to my status on another alliance and possibly that I travel quite a bit. Flights were on time in fact boarded quite early in every instance which I like as I'd rather be in a peaceful plane that noisy busy terminal most often. Crew friendly and welcoming and while English is limited I had absolutely no problem getting what I wanted fast and efficiently on all sectors. Food was absolutely fine and up to a standard I was happy with both presentation and size and quality of range. They definitely know they must do this to reach the high yield European long haul market and they seem to do it well. Guangzhou premium lounge is only ok certainly not up to other airlines with limited range of food but there are good showers and wifi. Get a wifi code from the ground floor reception before you head to the top floor. CZ website and apps are rubbish so take care with these any use a travel agent unless you are Chinese and can make your way around the problems. Seating was good but not at the standard of Singapore or Etihad but not that far off. First class seat sent dead flat and they provide a nice bed cover and duvet. I don't sleep well on planes and I got several solid hours on multiple sectors on CZ both 787 and A330-200. Watch for cold red wine and warm every other wine and drink but if that the biggest complaint then it's not a major for the price.","","","First Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Brian Smith","Japan","2012-02-16","NRT-TPE-BKK return. Impressed with service and the level of English for most flight attendants. AVOD was good. Seats on A330-300s are fine but recline to a very uncomfortable slide rather than flat. Provided plenty of English magazines though newspapers were scarce. Lounge in BKK excellent with hot and cold dishes. Flight was 1 hr late leaving BKK but were given a meal voucher in the airport despite the fact food in the lounge was ample. Connecting in Taipei was easy as it's not a very large airport. If the prices in business class remain a bargain I will be flying China Airlines more in the future.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Knibbe","South Korea","2013-10-03","Flew the domestic route Shanghai Hongqiao to Wuhan. The plane was delayed 2 hours without explanation. They gave out very sweet drinks in the departure lounge after about an hour. I think that there have been delays pretty much every time that I've ever used this airline. Quite an old plane but it seemed to be in good condition. It was only a 1 hour flight so only drinks were served; no food or entertainment but the staff were quite friendly.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jay Deng","United States","2014-09-17","CZ327 CAN-LAX 14-hour trip in A380. Typical Asian service with mainly female cabin crew. Traditional uniform and polite service. All efficient with English. Many up-to-date movies and TV channels. Food was okay and not much to complain about. Seats in Economy are never good for long flights. Satisfied with the legroom though. Price is rather competitive no problems flying CZ again in the future.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Sherer","Australia","2014-09-17","Flew CSA from Melbourne Australia to Guangzhou and also on our return trip from London to Melbourne. We were very satisfied - there was more leg room and the seats were bigger than on many other airlines we have flown with. The planes were new and clean and the service was pleasant. The food was no worse than most airline food but the time between meals was a bit too long. Entertainment system had limited but adequate English TV shows and movies. I would definitely recommend this airline for long haul flights.","","","Economy","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Tony Hall","Australia","2012-01-27","BNE-AKL Business Class Jan 2012. Boarding was well organized and the fight punctual. Food for lunch was good quality although there was no proper dessert. Problem was that the service felt very rushed even though it was a 3 hour flight. A particular problem I have encountered on all CI flights is that the crew seem unable to co-ordinate the service of wine with food and then to keep glasses topped up even in a small business class cabin. Twice I had to use the call button in order to get some wine. Although it was answered instantly this is no substitute for a proper drinks trolley service. Notwithstanding this the cabin crew were unfailingly friendly and helpful in their attitude. Unfortunately my bag came last off the carousel last rather than enjoying the advertised priority.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Viona Ong","Indonesia","2013-10-01","Sept 29 2013. I booked a flight with this airline from Shenyang to Qingdao scheduled to fly at 6.25pm. Around 6pm they told us there was delay until further notice. We waited at the airport for 5 hours. People started complaining and then they said it was due to bad weather. Because of pressure from passengers staff at Shenyang airport agreed to provide hotel accommodation for us upon arrival in Qingdao. After having a flight delayed for 5 hours and being promised accommodation nobody picked us up at the airport. Will not take this airline again.","","","Economy","","","2.0","1.0","3.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S Lu","Australia","2014-09-17","I flew from Guangzhou to Sydney on 11th Sept 2014 (CZ301). I was very satisfied with the flight. The entertainment system was great: it had a huge variety of Hollywood films as well as Chinese and other foreign films. The TV series selection could have been wider. The service was friendly. The seats in Premium Economy were wide and there was plenty of leg room. I booked months in advance so the flight was cheap. The only thing I didn't like about my flight experience was the fact that all window shades and cabin lights were dimmed even though it was a daytime flight (8.20am departure time).","","","Premium Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","T Giffordmoore","New Zealand","2014-09-17","We flew Heathrow to Guangzhou with an 8 hours stopover and on to Auckland New Zealand. Check-in at Heathrow was confusing. After queuing for some time we were told Business and First class was around the corner in a separate part of the terminal. The VIP lounge was very good. At Guangzhou we were taken from the airbridge side to a small bus and several miles to Business lounge where we cooked at 27 degrees Celsius. Back on the aircraft it was a meal and off to sleep in our lie flat seats. Breakfast time and we were firstly offered butter and jam I am not sure why as no breads on the menu. we were in the last row of business so that is why we did not always get our first choice and had to settle for something else not necessarily to our liking. Breakfast arrived and was soup with noodles and meat. This might be alright for Chinese passengers but if flying Australasian routes why not cater to people from those countries? I think the airline could do better.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","T Giffordmoore","New Zealand","2014-09-17","My wife and I flew Auckland to Guangzhou and on to Heathrow in July this year in first class and enjoyed the experience. Only 4 seats and 2 cabin staff to look after us.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Ruane","United States","2012-01-26","LAX-TPE-MNL twice in the past year. Seats in economy seem small to me (I am over 6 ft. FA's are attentive but not very friendly - seems to be due to somewhat limited English. When I asked for drinks in Chinese they were much more social. The food was good if you ordered Chinese option. TPE is not my favorite airport but it is orderly and clean.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","E Duff","Australia","2013-09-30","We flew China Eastern as part of a package Tour with a Nexus Holidays. The fight was from Sydney to Beijing via Shanghai. The food was good and drinks (beer/wine) was available on request although friends who traveled on an earlier flight said that they only received one beer for the whole trip. We ignored the movie as it was a small screen set in the ceiling and you risked a stiff neck watching it. Seats were uncomfortable for such a long trip and we had over an hour delay at Shanghai airport most of it sitting in the plane with poor air conditioning before our connecting flight took off for Beijing. On the connecting flight to Beijing the in-flight movie was once again on a small screen in the ceiling but this time we were not supplied with a headset so it was pointless. Our return flight to Sydney was from Shanghai food was OK but if you were seated in the middle of the plane and wanted a wine or beer with your meal - bad luck - they ran out half way through the service. The Steward told me that they only had four bottles of wine to serve among all passengers and only a dozen small cans of beer. I guess the point I am trying to make here is that China Eastern promote themselves as a full service airline - not a budget one however you get the feeling that it is bordering on a budget carrier. Would we fly with them again? I don't think so this was a one-off package tour for us to experience a trip to China and as we always arrange our own travel I would rather pay that little bit extra and enjoy a more comfortable and full service flight.","","","Economy","","3.0","1.0","4.0","2.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","S Harding","United Arab Emirates","2013-09-26","Kunming to Chengdu 26 September. Good points: 3 week old 737-800 with passably comfortable seats that reclined and had ample leg room. Food and drink provided for a flight just over an hour long although being a vegetarian the ham sandwich was not to my taste. Bags waiting on the carousel - beware the long walk that characterises modern Chinese airports. Bad points: Twice the price of the outbound flight though to be fair it was a peak time departure (1630). An hour late leaving with no explanation other than the incoming plane was delayed; probably weather related with the after effects of Typhoon Usagi creating havoc generally - the weather at Chengdu was particularly inclement - so why not say so? Failure to control carried-on luggage resulted in chaotic boarding the overhead lockers full with little more than half the passengers onboard - again beware if travelling in China pretty much anything and everything irrespective of size is brought into the cabin. In summary OK a far higher standard than any European airline would provide but I've had better in China notably Sichuan Airlines.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Boreham","New Zealand","2012-01-12","Short hop from BNE to AKL. Check-in staff member was helpful and friendly and the wait was minimal. The flight departed thirty minutes late but were kept well informed. The meal service was cheerful with a selection of mains. The in-seat entertainment was clunky and poorly designed and the language selection confusing to say the least. Seat width and comfort were as expected for economy and the staff pleasant and fluent in English. Overall an enjoyable and professional service.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Scott","Australia","2012-01-11","Auckland to Brisbane (my wife had wheel chair assistance) and we were very impressed by the level of comfort and service. It was the cheapest price and the fare included a meal and movie. The legroom was a little tight the level of English was difficult to understand at times - announcements given first in Chinese then in English. Cabin temperature way too warm and the aircraft appeared to have no personal air vents above. The staff were friendly and polite.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Smith","United Kingdom","2013-09-24","Gets you from A to B at reasonable price but not an experience to be repeated too often. Flew Singapore to Vancouver with Shanghai change. Food was barely edible. Choice of drinks very limited. Out of 4 USB tried only 2 worked and headphones crackled too much to enjoy movies. Hope the aircraft maintenance is better.","","","Economy","","5.0","4.0","2.0","2.0","2.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Veldman","South Korea","2013-09-24","My flight started with a 3 hour delay in Korea and therewith I missed my connecting flight in Shanghai. China Eastern put me on a new flight however I had to transfer airports the expenses that came with this transfer were on me. The employee however told me that I would be upgraded to business on my new flight. Once I arrived at Pudong I was informed that my new connecting flight was delayed which was already known the day before. Later on the evening the flight was cancelled. After a struggle with staff nobody spoke English and after some effort I was able to have them call someone for me I was able to get on another airline however I was put in the worst seat at the back of the plane with a seat that did not recline. On my return flight I had to change airports again from Pudong to Hongqiao. Upon arrival at Hongqiao I was denied access to the airport because the airport closes at midnight! On my flight to my destination: China Eastern put me on a flight that was delayed without informing me did not give me the choice to take a flight the next day promised an upgrade but did not actually give it put me on a flight and caused me a 7 hour delay creates additional transportation costs between airports has staff that does not speak English. On my flight back: does not notify passengers about delays while boarding time has passed and the airplane has not even arrived yet offers flights with a transfer between airports while the airports closes does not offer the transfer between the airports does not inform the passengers that the airport closes does not offer accommodation nor compensation for any of this. My advice: avoid this airline.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","N Dhanjee","New Zealand","2011-12-28","Auckland to Brisbane. Good flight and crew. The meal choice was Beef Noodles or Curried Chicken. Crew responded to request promptly but had a lack of the English language.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","George Anda","Australia","2013-09-22","I will never use this airline again. We had a 10 hour flight. There was no entertainment except for a small monitor at the front of the economy cabin showing an Asian movie with subtitles. No screen on back of seats. A long flight and not much water supplied. Food was terrible and not much anyhow. No salt or pepper sachets. We asked for a glass of wine and were shocked to receive a tiny amount (about 40mls or 3 tablespoonfuls) at the bottom of a plastic cup when we complained we were told there is ""only one bottle for the whole plane"". At dinner no wine was offered to anyone so I assume this is true. Ten hours on a long flight with no entertainment not much water terrible food and virtually no wine little English spoken by staff is torture.","","","Economy","","","4.0","2.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Goryana Knezevic","Australia","2014-09-14","I travelled with my quadriplegic nephew to Kunming China and our experience on the ground at the airports Kunming and Guangzhou were the worst in all of my travels. My nephew is just under 2 meters tall in Kunming the wheelchair China Southern provided to get my nephew from the check in desk to the aircraft was too small for him to fit in so he was allowed to use his chair to the door of the aircraft we had to carry him onboard and as he is so tall this was extremely difficult. When we got him onto the aircraft the airline staff said they could not check his wheelchair all the way to Sydney we would have to claim the chair in our transit airport Guangzhou and then re check it in to Sydney. After trying to argue the point for 1 hour and delaying the flight we had to agree as I feared they would not allow us to fly. In Guangzhou we had one of the staff help us again we had to carry my nephew off the aircraft put him into a wheelchair that he didn't fit in. The airport was so hot and we had to rush so much to find the chair at baggage collection go and check the chair in to Sydney and instead of the chair being taken by staff and put on the aircraft we had to wheel the chair with us all the way on to the aircraft and then the staff there put it into the luggage area. The flight was delayed because of us again. I would never travel with them again.","","","Business Class","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Michael Yang","Hong Kong","2014-09-14","Sep 1st CZ310 from Beijing to Hong Kong on A320 economy class. It was my first time with China Southern on this route it satisfied me. The plane had comfortable seats and legroom for a man of average height which is the most important thing that I am concerned about. A pity is that the entertainment was not so good. Attendants were polite and provided good service during the trip the food was OK so as a whole it was worth it.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Jones","United Kingdom","2011-12-01","Shanghai to Sydney. We booked this flight at very short notice and were slightly apprehensive. However we need not have worried. Despite the very short notice my wife and I were seated together. The aircraft was a very new looking A330 and we found our Economy class seats very comfortable. The standard of cabin service was not bad with the crew even managing to accommodate our special meal requests. Although the flight departed slightly late from Shanghai due to problems when inbound from Beijing we actually arrived on schedule at Sydney. Ultimately we were very pleased with the flight and service received and will certainly consider flying China Airlines again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Libor Danek","Czech Republic","2011-11-15","PRG-FRA-TPE return. Codeshare with CSA (PRG-FRA segment). FRA-TPE flight was operated with B747 instead of usual A340. Cabin crew attentive and helpful meals were tasty and refreshments between meals provided on demand. Outdated centralized AV system but worked ok. The big downside of the flight was AC - it was really cold. Return flight (TPE-FRA) with standard A340 (2-4-2 in economy) was fine. AC settings were correct personalised AVOD system worked without problems with a great selection of movies and music. Meals and drinks were fine and cabin crew helpful.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Allemann","Switzerland","2013-09-18","Flight from PVG to NRT on A321. I have read many negative comments on China Eastern and was a bit worried. Check- in was fast and staff very friendly. The lounge was rather poor. Also boarding was slightly chaotic but once on board all was fine. The business class seats offered quite some space. Food was good drinks ok. IFE not existent but who needs this for a 2.5hr flight anyway. Overall a nice experience.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Zeng Yixie","China","2014-09-06","Aug 1st CZ3968 and Aug 3rd CZ3967. SHA-CSX return booked the ticket on the day of travel. In premium economy class China Southern have done surprisingly well. On this 70-minute flight they provided the warm towel service beverage service then meal service. They distributed candy before landing. Baggage arrived very fast. Inflight entertainment on this 1-year old A321 all the premium economy passengers had an individual TV. Cabin crew performed well and kept smiling.","","","Premium Economy","","8.0","4.0","5.0","5.0","5.0","","","3.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","E Santoso","Indonesia","2011-11-07","SUB-SIN return. Outbound in Y Class. Departed on time cabin crew friendly food was fine. We arrived in Singapore ahead of schedule. Inbound in C Class. Late evening departure but was delayed 30 mins. Pre take- off drinks were served immediately. Seats are lie-flat and pretty comfortable cabin crew attentive and polite food was tasty. Our luggage was on the carousel very quickly.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Bliss","Japan","2013-09-10","On my return flight from Denpasar through Shanghai to Osaka the flight was delayed out of Bali for an hour with absolutely no information there was a gate change with no information and we had to clear immigration in China collect our bags check them back in and re-clear immigration. All in it was pretty annoying especially considering I had arrived at the airport after midnight for a 3.40am flight. But these irritations aside I found the service prompt and friendly the food about as exciting as I have had on any other airline and the value for money exceptional. Of course a trip across the Pacific on a new A380 is more comfortable but for short and medium haul flights this airline is not incomparable to what other full service airlines have to offer for the same length hauls. It is ridiculously cheap. Return from Japan to Bali on a full service airline cost me less than a flight from Australia to New Zealand (half the distance) on a budget airline where I have to pay for my own luggage food and drinks and entertainment whilst sitting on a hard faux leather chair with my knees under my ear lobes. I don't know what people expect when they are practically flying for free but I thought China Eastern was wonderful given the price!","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Bee","China","2013-09-04","Unfriendly check in. No knowledge or desire to seat passengers comfortably. This leads to getting on to a half empty flight and discovering people are packed in to the middle rows when half the other rows are empty. Delays - almost never leave on time. Communication about delays is poor/non-existent. Stewardesses often with very little English skills. Their programming is to simply follow a checklist. Abysmal food. Eat before you get on or take your own food. Many planes arriving in Shanghai supposedly their ""home airport"" get met with buses. Poor thin seats with little padding and minimal recline. Dirty toilets. Entertainment system or lack of. No in-seat entertainment. Small dropdown screens every 5th row with subtitles too small to read. Don't think business is better. MU business is maybe on par with other airlines economy in terms of food and entertainment. Complete lack of understanding of service culture. If service is important to you avoid MU.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Hyperion Han","United States","2014-09-01","CZ327 from Guangzhou to Los Angels economy class in last month. It was a satisfactory trip. The A380 is a pretty good plane with comfortable seats. One thing that impressed me was that when I got hungry during the flight I told one staff member that I wanted to buy some food. Even though she told me that there was no additional food for sale she gave me some cookies for free. Many latest Chinese movies can be found on the plane which made my long trip less boring. It disappointed me a bit as the food was not that good.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Jenkins","United States","2014-09-01","We flew the new JFK-CAN route then transferred to a Beijing flight. It was the worst airline I've experienced. Incompetent and unprofessional ground crew who have zero problem solving skills. Sour-faced service from the flight attendants their English skills were inexcusably bad. The food was awful it wasn't served frequently enough they were stingy with drinks. The transit experience in CAN (Baiyun) is long and uncomfortable. On the return trip it was late at night. We had to walk for 20 minutes. The ""free"" shuttle wasn't running. There was no one around to help. I strongly suggest that the elderly and disabled avoid this airline. Once you make it through all the immigration and security checks you are stuck in a tacky area with limited food and drinks and extortionate prices which are completely out of line with what other ""international"" transit terminals charge. The only positives: decent in-flight entertainment the plane was new; the landings for the international segments were very smooth.","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Manootham","Germany","2011-10-24","FRA-TPE-BKK return. FRA-TPE sector full on old A340-300 clean with 2x4x2 configuration. Seats comfortable with adjustable headrest and footrest. After boarding flight was delayed for 2 hours. FAs handed out slippers headset IFE and Duty free catalogue. AVOD started and staff served drinks. AVOD with just 12 current movies 40 oldies in several languages games music etc. FAs mainly young and well presented. After 1 hour another 3 hour delay announced and FAs served hot lunch. On departure drinks offered and duty free. During the flight FAs offered sandwiches and soft drinks. Breakfast (2 choices) served before arrival and purser provided information about connecting flights. CAL offered day rooms and meals at Taipei for passengers who had late evening connecting flights. TPE-BKK on old B747-400 with no PTV just a main screen - lunch served with better quality and quantity than TPE-FRA. Return flights on A340-300 and similar experience.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Jerman","United Kingdom","2011-10-21","LHR-TPE-DPS return in Y. Ground staff polite and helpful cabin crew attentive some better then the others. LHR- TPE-LHR very good cabin presence offering water and juice. AVOD good with some current movies to choose from. Two good quality meals served LHR-TPE-LHR and one TPE-DPS-TPE. Baggage arrived quickly. Seats reasonable comfortable on A340 and very comfortable on B738 (try getting row 16/17 as much more legroom). Would fly with them again especially as it was £600 for the ticket.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Seitz","United Arab Emirates","2013-09-01","China Eastern was a great option for a cheap flight. Flight from Vancouver to Dubai. First leg Vancouver to Shanghai was a brand new plane with great inflight service. Next leg was Shanghai to Kunming and then on to Dubai. Plane was a little older but still in good shape. Inflight service was very good. I was a little scared when I first read the comments but then realized that some people just love to complain.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Gao Ruiting","France","2014-08-26","CZ347 Business class from Guangzhou to Paris. This recent flight is one of the most satisfactory international trips both in terms of the service and the facilities. I chose this flight because it was not that expensive. Plenty of choices of beverages and meals. The legroom is sufficient for a good rest which is important for a long journey. The only pity is that the entertainment didn't come up to expectations. But as a whole it is worth it.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Y Chou","Taiwan","2011-10-05","Taipei to Tokyo round trip twice this summer. Services provided on flights from TSA to HND are more improved than other routes. Free slippers earphones blankets and pillows are placed in the seat pocket when boarding. Attendants with mediocre language skills still served well meals were fine with two main selections captain's inflight broadcast was clear and fluent in Mandarin English and Japanese which meets most of the passengers' need onboard. Although the price was a little high compared to TPE-NRT where TSA-HND is considered a business route the service and punctuality still made the journey worthwhile.","","","Economy","","8.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Ringkjoebing","Denmark","2011-08-17","BKK-AMS with old 747-400. Got a bargain deal with China Airlines. Legroom just about okay (I am 180 cm tall). FA's busy but still smiling. Flight 02.20 am was delayed 1 hour and after boarding they left lights on for hours during service. Our children tried very hard to sleep despite the noise from service and tax-free shopping. No IFE onboard.","","","Economy","","5.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Stout","Japan","2011-08-11","NRT-TPE-HKT. Connecting in Taipei was a 3 hour wait but the last call for boarding was 30 min before boarding time. We were rushed to the gate to be met with a huge line and a 20 min wait. Meals were mediocre and they waited nearly 1 hour to clear away trays. Having to wait so long before going to sleep was very uncomfortable.","","","Economy","","6.0","","","","","","","","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Chen","United States","2013-08-21","ICN-PVG-WUH. Our flight was suddenly changed 1 day before scheduled departure. It was a pain to get in touch with the airlines and make rearrangements. Then flight was delayed 4 hrs - originally at 10pm but left at 2am. Had to stay in airplane with no air conditioning and with bad service. Food was horrible.","","","Business Class","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Schaap","New Zealand","2014-08-20","CZ336 CZ307 CZ308 CZ335. 19-20 May 2014 and 17 19 June 2014. The most disappointing and awful flights ever experienced in all my travelling years! Flew return from mid May - mid June 2014 from Auckland via Guangzhou to Amsterdam. Leg room was for midgets am only 5ft 7 and felt my knees were under my chin. The flight staff were very unfriendly always cross looking never saw a smile! Their English is almost non-existent. When kindly asked what the 2 food types were for dinner - the stewardess shoved a tray at me saying ""Western food"". The Canadian man next to me was equally appalled! Wine was not offered and when asked for a 'hint' was poured in a small glass. Sadly one would like to have it with a meal which only arrived half an hour later. The TV/Movies did not work on 2 of the 4 flights - 12hrs each! Guangzhou Airport is very disappointing old dilapidated with unfriendly staff everywhere. Shops seating dirty no wifi. Impression gained that furniture etc was obtained from other old airports that had been updated. Sadly this is a case of 'you get what you pay for'. I did my homework before I bought the ticket and read that China Southern wanted to break into the Western market. I felt confident that it would be good sadly it was terrible. Have since spoken with 3 other people whom will never fly with it again for the same reasons. It helps to pay extra and fly via decent airports. Interesting enough - Auckland Airport has Chinese instructions everywhere and on NZ flights etc. No English instructions on China Southern airlines or at Guangzhou airport. Only one positive - great price!","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Yang Xi","New Zealand","2014-08-18","CZ306 7 June from Auckland NZ to Guangzhou then CZ305 17th July back to Auckland. The service of flight attendants was superb and entertainment was good and had plenty of choices. Seat could be improved as I am taller than average.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Andrew Lin","Canada","2011-08-09","TPE-YVR-TPE. A340-300s. E-Checkin and Self Print Boarding Passes were quick and easy to use at Taipei. Boarding commenced with proper order according to zones. After takeoff the Fantasy Sky AVOD was immediately turned on slippers and headsets handed out. AVOD had a selection of 101 movies meals were tasty and served hot numerous drink rounds were made. Toothbrushes put out during the night and restrooms were kept clean by FA's. Delayed on the return due to technical issues however the purser and FA's handled the situation well. Announcements from the captain were made quickly and FA's quickly began drink rounds. AVOD was started as soon as the drink rounds finished.","","","Economy","","10.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","William Shi","Taiwan","2011-08-07","TPE-FRA A340-300. Check-In was smooth and ground staff gave our luggage priority. Cabin was clean. Crew nice and attentive. After departure given drinks ear phones and slippers then a meal service - vegetarian meal was very tasty. Cabin staff made beverage and snack services during night time and 3 hours before arrival a second meal service. Seats were comfortable and had IFE with AVOD.","","","Economy","","9.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Andreas Dermawan","Indonesia","2011-07-20","The First Class cabin is very good full 180 degrees flat sea the food was great and there was very nice service from the flight attendants. I looking forward to using China Airlines again.","","","First Class","","9.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","William Babao","United States","2011-07-19","LAX-Manila return. Refurbished 747 to Taipei still looks old but nice movie selections. Disappointed with the food though service was efficient and the flight was mostly on time. Although not on par with Cathay or Asiana it's still a good airline.","","","Economy","","7.0","","","","","","","","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Henderson","United Kingdom","2013-08-20","Phnom Penh-Shanghai-Tokyo. Food on both flights was awful. Baggage was not checked through despite flying China Eastern all the way and so had to endure a tortuous transit procedure at Shanghai. Flight from Shanghai to Tokyo was delayed 1.5 hours. Reason given was Air traffic control. Both planes were old. The headrest could not be adjusted and stuck into my back making it very uncomfortable. Worst of all was the temperature inside economy class on the second flight. It must have been close to 30 degrees inside the cabin. Clearly something wasn't working properly but no explanation of apology given. I complained to one staff member who just said ""mmm yes it is a bit hot isn't it."" First time flying China Eastern and almost certainly the last.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Tickner","Australia","2013-08-14","My husband and I travelled on MU551 from LHR-PVG and 3 days later on MU561 from PVG-SYD. The trip from London was fine the A330 plane was near new seats not that comfy but ok. The food was fine not western but it is a Chinese airline. Entertainment was good choice of films not great but enough. Flight attendants appeared aloof but came regularly around the cabin with water. No bar service apart from red wine. Flight from Shanghai to Sydney was also ok - an older plane with drop down screens and subtitled movies. Staff again appeared aloof however served water regularly again no bar service except limited red wine. Food was not brilliant. The worse thing was the Chinese passengers who would not follow instructions from the cabin staff! A couple of things to bear in mind - The Chinese do not deal with strangers well whether Chinese or Western even if it is there job to do so it is there culture not to smile at people they do not know. A lot of comments have been about lack of alcohol well this is a Chinese airline the Chinese culture is not a big drinking culture white wine is uncommon and spirits only for the wealthy. All in all the staff were polite but had a job to do which they take very seriously. I think one has to remember this is not a western airline and the main thing is they get you from a to b safely. Both flights were on time.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Alan Gurevich","United States","2014-08-13","First Class on a 787 from Guangzhou to Vancouver. Airport check-in was good. The China Southern Lounge is far below the standard for 4 star airlines. It is very small and only has tables and chairs. There is food available including 2 freshly made hot dishes to order. The beverages are average. This is not to say that it is not comfortable and there is wif-fi. But compared to what I would consider 4-star ""standard"" such as ANA United etc. is does not come near that. There is only one row of First Class seating on the 787 and the seats were semi-pod. They did go fully flat and were comfortable for sleeping though if you are over 6 ft. tall you might find them a bit short. In the non-bed position they were comfortable though they do not really have foot rests - the leg rests stop mid-calf. There is a small shelf at the far end of the pod that does work so I would say the seating is quite adequate. VOD was in my opinion quite good with a large selection of Hollywood European Asian and Chinese films and lots of TV music and games options. The only negative is that the screen is fixed at the opposite end of the pod from the seat so it's a bit far away. The English proficiency of the cabin staff is not great so asking for anything that isn't in a narrow band of expectations can lead to confusion or your not getting what you wanted. This was as basic in my case as asking if they had any type of drinks beside red and white wine. Ends up they did but it took the purser to recognize my request. She then provided an extensive list of the drinks available on board which was very good. The food was good as well - no complaints. The staff was also quite attentive and ready to please. If you care about the sleeping suit I found it sized quite small. Overall a good experience which I would recommend and repeat if the routing called for it.","","","First Class","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Peters Christine","New Zealand","2014-08-13","I travelled via Guangzhou to London this month in Business Class and had the most fantastic trip. Lots of room good food with lots of fruit and great service from very attentive hostesses. I could not have been more happy with the service and the flight which was considerably cheaper than other airlines. The whole journey including the obvious experience of the pilots check in immigration and being able to have a shower in the Business lounge complex in transit was fantastic. I will definitely be booking my flights with China Southern in the future as it was a wonderful beginning and ending to my holiday.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Brian Walker","Canada","2011-07-18","Vancouver-Manila I was so impressed with the service I received form China Airlines. I am not new to flying having worked internationally for 23 yrs on all continents except Australia. The meals come quickly and the tray only sits infront of you for 15 mins tops and is removed The cabin staff are so efficient. I look forward to travelling with this airline again and again.","","","Economy","","8.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Patrick Olsen","Denmark","2011-07-11","Been travelling with China Airlines 4 times now. And I have to say it is quite a service you get plus comfortable seats with LCD screen lots of movies (even new movies which just released) games. I have nothing to complain about. The food is acceptable and they are mostly right on the time with the flights. Only one time it has been late at arriving. However it was only 30 mins which is acceptable for me.","","","Economy","","10.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Smith","Australia","2011-07-10","SYD-JFK via TPE/KIX. All flights arrived on time. Sydney-Taipei flights (A330) have the long haul 166 degree angled flat beds. Taipei-New York was in the first newly refurbished 747 which is the same business product as Thai Airlines/Gulf Air/Turkish. Excellent product and nice new pillows and soft duvets. Food high quality and AVOD lots of choice. Quick transfer at TPE but total journey was 29hrs. The price justified the route and choice of airline. Would fly again.","","","Business Class","","10.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Junyi Sim","Taiwan","2011-07-03","TPE-SFO. Flight was 2 hours late due to late arrival of aircraft and later a mechanical failure. Boarding chaotic and disorganized. Very tired cabin flickering lights dirty overhead projectors no PTVs not even air nozzles. Blackout twice during taxi and crew had to manually perform safety demo which took up 10 mins both in Chinese and English. They try very hard to sound pleasant and friendly with their English but it doesn't work without 'pleases' and 'thank yous'. Food ok. Overall I regretted paying more for such an outdated product. They're currently upgrading their cabins but that's no excuse for the poorly co-ordinated delay and rudeness.","","","Economy","","2.0","","","","","","","","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","N Anderson","South Korea","2013-08-12","I will never be flying them again. I did not run into a single polite staff member. Yes there was the typical ""hello"" when getting on the plane and of course the asking of ""what do you want to drink?"" but I rarely saw a smile. One of my flights was delayed 3 hours! However I didn't know it was delayed until it was close to the take off time and the screen above me finally read that it was delayed an hour. Another hour later it was delayed another hour. Another hour later it was still delayed. Not a single apology was given to passengers. Not even on the plane. On top of that I missed my next flight. Do not recommend.","","","Economy","","","3.0","1.0","3.0","2.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Drubetsky","Australia","2014-08-13","I am writing this review in the terminal for a flight from Guangzhou to Shanghai. Initially the flight was delayed for an hour without any reason given. We boarded the plane and then disembarked back into the terminal 20 minutes later. Still no reason was given. So now all the passengers of flight CZ3547 China Southern Airlines are sitting in the terminal with no idea if this flight will ever leave. For my first flight with this company it has been appalling and I would definitely not recommend it to anyone.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Stewart Holmes","Thailand","2011-05-17","I purchased our tickets refundable Business class for the family to Europe. A medical surgery came up and we had to cancel - since we have fully refundable I didn't think it would be a problem. I read through the terms prior to purchasing. After getting the runaround from the Bangkok sales office I was finally told to do it online. In order to get a refund you have to agree to wait 45 days for the charge back to a credit card. Of course this wasn't mentioned during the purchasing process. I called the ticket office and they told me it would be much longer than 45 days. We will get a refund but weren't prepared for the lengthy time.","","","Business Class","","2.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Keith Miller","United States","2011-05-17","Flights on China Airlines are fine. My complaint is about their frequent flyer program. Don't bother. They give you an award ticket for 30000 miles but it is only good for Hawaii which has no Availability through the year end (a full 12 months at the time of our attempt) at which point the ticket is no longer valid. So we had to make a special request to ""downgrade"" our award to 25000 miles so we could chose any flight in the continental US. Still pretty much impossible to get a ticket. The stupid thing is the staff will sit with you on the phone for hours trying. First they have to plug in a specific flight both outbound and return and then wait for their partner airline to get back to them. It is always unavailable even though the super saver discounted tickets are still not sold out on the web site. So they not only waste my time but they pay their staff to sit on the phone and go through this useless exercise. Eventually the staff will tell you that they can't stay on the phone all day!","","","Economy","","","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Ian Guy","New Zealand","2011-05-08","Auckland to Brisbane return. Modern A330-300 2-4-2 seating configuration cabin fresh and clean if a little cramped. The fare was less for a full service airline than a low cost airline with no meal or baggage allowance - hence the plane was pretty full. Check in was done by Air NZ at AKL and Qantas at BNE so efficient and without difficulty. The personal allowance of 20 kg per person was allowed to be pooled over our family group so we weren't charged for the 28kg case as we would have on other airlines. Cabin crew were mainly young and well presented. Their English was possibly only at a novice level. The seats were comfortable with adjustable winged head rests. In flight entertainment was a touch screen seat back TV approx 7 inch screen; a choice of about 15 current movies plus a catalogue of oldies and regional content as well as the usual games music etc. Outbound headphones blankets and pillows on seat on. Soft drinks served before a light dinner - reasonable quality. Wine served with the meal this was poor - maybe ask for a beer instead. Hot drinks were served afterwards. The inbound was a little different; as the aircraft had arrived from Taipei some seats had headphones others none. The cabin crew distributed these shortly after take off. All in all a decent flight crew were pleasant not exceptional but not poor either.","","","Economy","","9.0","","","","","","","","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","C Rainbow","New Zealand","2011-04-24","Brisbane to Auckland Easter Friday and flight was very busy. An ageing A330 seats were rather hard and uncomfortable. IFE was very good and offered a range of movies and music. The service was above average with a good meal and tea and coffee offered. The service was efficient but not polite and had an indifferent aspect to it. If the price does not remain competitive I would not use this airline again.","","","Economy","","6.0","","","","","","","","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Irene Whennan","Australia","2013-08-04","Flight MU738 Melbourne to Shanghai and connecting with MU5186 to Beijing - 19th July 2013. Aircraft clean seats comfortable our attendants courteous food satisfying and delicious and the service was great. Variety of movies and in-flight entertainment was second to none on the leg to Shanghai but on the leg to Beijing we had a drop down screen and with no headphones the subtitles were too small to read so I read a book. This was our first trip overseas and we were glad there were no delays.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Irene Whennan","Australia","2013-08-04","Our return leg from Shanghai to Melbourne was as good as our flight over. We travelled on flight MU737 on 28th July. We had the same type of aircraft as on the forward leg and were once again extremely pleased with the aircraft meals service and in-flight entertainment. We even managed to get a reasonable amount of sleep in Economy class and our flight was punctual.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jens Kronau","Germany","2014-08-06","CZ348 July 19th. CZ347 July 27th. I flew Guangzhou-Paris and back in July 2014 economy class. On both flights the IFE haven't been working to half of the passengers the food was horrible with the exception of one steward nobody spoke English and nobody was able to help with the broken IFE. I apologize to Lufthansa and Air France for all my previous criticisms.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Raymond Xie","Australia","2014-08-06","Flew CZ302 12 July then 21st July CZ307 back to Guangzhou 1st August CZ 308 business class They are all reasonable new aircraft's A330 with 180 degree flat beds welcome champagne available by request. The service was superb and inflight entertainment was more than enough to cover my 3 long haul flights. Multi language flight attendants are an extra bonus. Food has improved.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","E Wu","United States","2011-04-10","Flew economy LAX to TPE. Flight was late 30 minutes at least taking off. Then after take off the estimated arrival time kept being moved back. The flight ended up 1 hour 25 minutes late landing. Flight was completely full - to the point they were weighing bags and people. The check staff literally told people to get on the scales. The plane was an upgraded 747-400 that had personally video screens in economy seats were very narrow and the seat pitch was painful. Food portions tiny. No more hot towels provided upon boarding and before landing.","","","Economy","","5.0","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","K Tan","United Kingdom","2011-04-09","We booked our return trip LHR-BNE in August 2010 with China Airlines. We are due to depart from LHR on the 10/4/2011. Two days before our departure China airlines called and cancelled our flight due to the cancellation of the flight from Taipei to BNE. They didn't give us any reason and not even try to find us the alternative route. Although we have the full refund we have to find another airlines in the last minute. Luckily we are able to get on another airlines but it cost us £600 extra due to last minute fare. We are so disgusted with China Airlines and we would not recommend China Airlines to anyone. It is a joke that a 4-star airline provide such a terrible service.","","","Economy","","","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Anthony Chung","Canada","2011-04-03","Two weeks ago my wife and I travelled to Taipei and Hong Kong on China Airlines Economy Class. On both ways we find the services worthy of high commendation. Both the ground staff and the attendants prompt courteous and responsible to the customer needs and details. The food and beverage were sufficient and of excellent quality.","","","Economy","","9.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Stewart Edwards","United States","2013-08-01","MU 5030 was to depart Bali (DPS) at 3.40am on July 22 and arrive Shanghai (PVG) at 9.45am. Without notifying anyone the flight departed at 7.10am. MU5030 left Bali at 7.00am and arrived at 1.15pm in Shanghai July 22nd. I missed my scheduled flight to Los Angeles MU 583 as it departed at 1.00pm. About 20 perturbed travelers that missed their connecting flights all stood around for nearly 1.5 hrs waiting for a van ride to a hotel. My next days flight on 23 July went smoothly departed Shanghai at 1.00pm and landed in Los Angeles at 10.30. This business class flight to Bali and back to LA was about $4200. The next least expensive was about $1000 more. You get what you pay for.","","","Business Class","","8.0","3.0","5.0","3.0","0.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Duane Leer","Canada","2011-03-31","BKK-YVR. Planes new but had a 3 hour mechanical in BKK so missed connection in Taiwan. It felt like they had this problem many times before. As I was on a bereavement fare they placed me in the bulkhead with no other seats occupied in the row (seems nice) When I boarded there was a family of 15 with at least 8 kids from India. I was told there were no other seats available but after 8 hours of screams and people sleeping and crawling on me and other passengers getting upset they moved me to 1st class where there appeared to be several empty seats. After being lied to and putting up with sub-par food and no sleep the flight attendant moved me to avoid a scene. I would fly another airline next time even if it's a little more money.","","","Economy","","2.0","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Meldia Sofani","Indonesia","2011-03-24","CGK-LAX-CGK last time was not entirely satisfying. CGK-TPE was good with TV screen on the back seat though it was only 5 hours flight. I continued my 16 hours flight TPE-LAX with no TV screen on the back seat and it was boring. China Airlines lounge in Taipei is good. Staff are friendly good snacks and drinks. I count it as a compensation to my disappointment to long- hours flight with no TV screen.","","","Economy","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","E Fleck","United Kingdom","2011-03-21","Supposed to fly LHR-TPE-SYD flights changed at short notice to LHR-AMS-BKK-TPE-SYD adding 13 hrs to journey - no explanation. Given 45 hr trip with 11 hrs at Taipei : not good with 4 yr old and 9 yr old. Rice or noodles every meal - my kids didn't eat whole journey. On the plus side they did give us a complimentary hotel room in Taipei.","","","Economy","","5.0","","","","","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Fox","United States","2011-03-14","LAX-Taipei-Denpasar traveling in Economy with an active three year old. We were given bulkhead seats before we got to the airport. Got to LAX and was ushered to the almost non existent Business Class queue as I had a young child. My son was accompanied without this being requested by a friendly steward when we got on the plane as I had too much to carry (I took his FAA approved car seat with us). His kids meals arrived without prompting and were favorably received. On the Denpasar leg I asked for his kids meal before they were being served as my son was hungry - it arrived two minutes later with a smile. We were also offered the choice of moving into an empty four seat section on this leg so that we could rest more comfortably. Throughout the service was wonderful. Nothing seemed too much trouble. Plus the flights were on time the toilets were always clean and the adult food was perfectly acceptable too.","","","Economy","","9.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Ray Biswajit","India","2013-07-31","Seoul (ICN) from Calcutta via China 18-22 July 2013. Itinerary as follows: CCU (MU556) - Kunming (MU747) - Shanghai (MU5033) - Seoul and return as follows: Seoul (MU2034) - Qingdao (MU5437) - Kunming - CCU (MU555). The best flights given the value for money. All flights were on time except flight MU5437 from Qingdao to Kunming (return journey). This flight has a history of arriving late. In my case it arrived 1 hour late. Inflight staff were cordial given extra snacks and drinks. Overall highly recommended.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Anil Ghiya","India","2013-07-28","Travelled with family of 4 from New Delhi to San Francisco and return. With the type of fare I got it was quite comfortable and may be the shortest time between these sectors. Only problem I faced while going was Vegetarian food that my family did not receive at all. I checked with my agent and LA office on my return flight for Asian Vegetarian that I really enjoyed. If food is served as per needs I think one of the finest flights with this kind of budget. I will refer to friends with a caution for food instructions so that Vegetarian lovers do not suffer.","","","Economy","","5.0","4.0","2.0","1.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Singletary","United States","2014-07-31","CZ6347 23 May 2014. DLC-XIY was a rather good experience. Because the flight was short there was of course no in- flight entertainment system but as I checked in with a group they seemed to be rather efficient in getting everyone on their way. Communicating with the staff in English was also quite easy which I didn't expect so much on a domestic flight in China but was glad to not have that problem.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Barnes","United States","2011-03-08","LAX - Hanoi via Taipei return Business Class. Overall very good service at a very reasonable price. Service attentive (almost too attentive). Seats not lie-flat but able to sleep on both trans-Pacific legs. Overall service is very similar to US domestic business class at about half the cost. Would fly with them again at this level of pricing.","","","Business Class","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","N Werner","Switzerland","2011-03-02","TPE-PEK. Upgraded to Business Class at boarding as wanted some peace on this morning flight. Business class on B747-400 is sort of angled lie-flat but I would not be happy to spend 14h on a transpacific flight in one of those seats. Service polite and friendly and food is not bad. I could sleep a bit and I found the upper deck seats to be better and also the best seats are the ones in row 9. I was quite happy with this flight and think they are a good airline. Four star and no more though. Seat is really borderline for Business class.","","","Business Class","","7.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Olliver","Australia","2011-02-28","Brisbane to Auckland. China Airlines have recently added this sector and are offering a full service flight at a very reasonable price and flight times are excellent. A340 was spotless on demand IFE was very good meal was pretty good. Crew were very attentive not a full trip probably only 60%.","","","Economy","","7.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","P Cross","United Kingdom","2011-02-16","LHR-TPE return in business - rescheduled return via Frankfurt due to unexplained and unhelpful cancellation of original flight. Outbound crew excellent but food not as good as usual. Seats not lie-flat but fine for resting. Return service noticably poorer and dinner rushed on the basis that it was a night flight. Personally I expect the choice of a full or express service and had the same problem last time I flew this route. Overall a fair and pleasant business product for the price.","","","","","7.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Dylan Ng","Singapore","2013-07-28","Shanghai Pudong to Singapore a mid haul trip of 5 hours. Unlike all my previous experiences with China Eastern's old aircraft's this was a brand new airbus A300. The business class seat featured full flat beds ample space and very attentive service by the attendants. There was decent inflight entertainment with large touch screen TV. I would highly recommend this flight for this sector in the new airbus since the cost is even less than a Singapore Airlines economy ticket. The same cannot be said of the older China Eastern Boeing 767.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Tam Sin","","2014-07-27","Mauritius-Shenzhen-Mauritius in business class. This is a new route and was my first time flying with a Chinese carrier. I consider this trip very good value. The aircraft was young and the product in business class is very nice. I slept well during the night. Tried Chinese food served on board they have a wonderful soup in canton style before the main course. Shenzhen airport also has a brand new terminal very large and modern with a lot of shops and restaurants. All staff at the check-in counter were attentive and helpful. I will definitely fly with them again.","","","Business Class","","10.0","5.0","4.0","5.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Drever Doug","Australia","2014-07-22","Brisbane to Guangzhou Guangzhou to Amsterdam in April 2014 returning after 7 weeks away travelling Guangzhou back to Brisbane. My wife and I couldn't rate it higher. The plane seemed new seats good reservation of seats were made early and honoured when checking in. Staff were excellent. Meals were nice and plentiful. We did find the air-conditioning a little hot. This probably is hard to get right as some may prefer the warmth. The aircraft was full on all sectors and we were surprised by the lack of Australians travelling. English isn't the first language of the crew and for some crew it may not be one that they understand well. But that wasn't a barrier as our command of China's languages is zero. We had a smile when offered pasta for breakfast coming in to Brisbane. To our surprise it was a lovely warm omelette hash brown sausage etc. If this lack of English would offend some travellers then maybe they shouldn't travel at all. Our meals were lovely with fruit fresh. We enjoyed any little surprise because both we and the staff didn't always communicate well. The transit in Guangzhou of 7 hours was long on our trip to Amsterdam but this isn't a fault of the airline. Guangzhou Airport has a place where you can get free hot water. If you have tea bags or coffee you can fill up your thermos and have a hot drink as often as you want. It saves on high hot drink prices at the airport. We were surprised how popular this hot water dispenser was and so well used during our transit time. I hope your China Southern journey mirrors our experience.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J W Russell","United Kingdom","2011-02-13","LHR-TPE-SYD. Food drink and service were good. Lounge at Taipei not brilliant but good enough. Priority baggage seemed to come off last for all of us that had a connecting flight in Taipei. Return flight arrives in TPE before anything opens and seemingly before any staff arrived - a nightmare working out where to go. Airline staff were very friendly couldn't do enough for you.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Lamontagne","Canada","2011-01-31","Vancouver to Bali back and forth - no PTV on seats and old 747 aircraft. Even if it's 1500$ cheaper then flying other airlines I'll never fly with China airlines again.","","","Economy","","1.0","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Starr","Australia","2011-01-26","Sydney - Taipei - Vienna in Business. Stopped overnight at Sunmoon Lake Taiwan to catch connected Vienna service. Flew CI last year and the service is still good. Qantas lounge in Sydney excellent CI lounge in Taipei ok limited drinks and food. On board service good but they really need to review serving breakfast three hours before arrival in Taipei when the flight arrives at 4.10 am. This could have been done 1.5 hours prior. Would fly again if they keep the fares low and continue to offer the better airbus business class seats on the route that I wish to fly.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Yanda Epa","Canada","2013-07-24","YVR (Canada) to CMB (Colombo) through PVG (Shanghai). There is really no respect for passengers. They cancelled our connection flight and wanted us to catch another plane going from Hongqiao airport (1 hr on the road) - help desk mentioned about a shuttle service but no clear indication given where I could find the shuttle bus. You have to transfer with all your baggage and then check in again having to stand in many queues throughout the journey.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B McLaughlin","Australia","2013-07-22","SYD-PVG in economy. Not what I was expecting. Previous MU flights have been on newish planes with tight legroom and no individual IFE. This flight was on a brand-new A330. There were very big individual TV screens with a great user interface and very clear screens. The choice of films wasn't huge but it was varied and it was easy to find something good. The headphones aren't great - you'll need a two-pin adapter to use your own ones. There was lots of legroom and the seats were the type that slide forward to recline. This is really important on a flight into China as people recline as far as they can; the person in front of me reclined all the way but this did not impinge on my space. Food was OK - not spectacular but better than I expected. Service was friendly and not intrusive: I find some airlines are too insistent on disturbing me to offer me things I don't want but this did not happen on MU.","","","Economy","","9.0","5.0","4.0","3.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Bromfield John","Australia","2014-07-20","Return flights Heathrow to Guangzhou CZ0304 on 25/6/2014. Guangzhou to Sydney CZ0325 26/6/2014. My wife and I found it excellent. Stops were only 1 each way and very short I will certainly travel with them again. I am a regular traveller overseas and found the service equal to any other airline on which we have travelled.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Zhou Chuanxiang","Australia","2014-07-20","BNE-CAN 5 Dec 2013. CAN-BNE 1 Jan 2014. CZ381/382. The plane was very modern and the seats were very comfortable. The inflight entertainment was alright with enough movies to watch for 9 hours. The food is what you'd expect from economy class. The overall experience is positive as there was a smooth connection to domestic flight which was a nice time to get some sleep. Mixture of Chinese and Western passengers. CZ canton route seems very popular and it's not hard to find out why. Hard product 10/10.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Grant","Australia","2011-01-16","Sydney-Taipei-Peking-Taipei-Sydney. I was impressed with service on the ground and onboard. The inflight service didn't have many 'trappings' (eg. no hot-towel before departure) as some airlines do but was sincere with good interaction from flight attendants. Food was very tasty and woolong tea was the great drink to wind up a meal. The downer was the limited leg room on the A330-300 between Sydney and Taipei considering it was a long-haul night flight. The flights between Taipei and Peking were much more pleasant.","","","Economy","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Baxter","United Kingdom","2011-01-15","LHR-TPE-SYD return in C. Very attractive pricing but 5 hour layover in TPE make for 29-hour trip which is on the long side . Outward trip more than acceptable for the cost. A340 C-class seats are quite comfortable; less so for the A330 TPE-SYD leg. Lounges at LHR and TPE both did the job. Meals drinks and IFE all okay without being stunning - to some degree I suppose you get what you pay for. Return leg was problematic. TPE-LHR flight cancelled (no reason given at SYD) ended up rerouted via Frankfurt with a BA short-haul FRA-LHR leg. Main problem with this was a 20 hour layover in TPE (first flight landed at 0400 and FRA flight departed midnight); with a 4 hour wait in FRA for the final leg this made for a 50 hour trip which is really not good. Layover arrangements in TPE were acceptable in the circumstances : comfortable Novotel for the day with meals transfers organised swiftly and efficiently. However the business class product on TPE-FRA (747-400) is really quite poor - it is at least a decade out of date and looks like it. Meal service roughly equivalent to other sectors flown but seat not really acceptable and IFE laughably poor. Overall would consider again and regard it as very good value for money had all four sectors flown as originally scheduled.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","K Ravi","United States","2013-07-21","My wife and two kids traveled from LAX to PVG. There was no way to get seats together before check-in. Agent at LAX was very rude. The boarding process was horrible. Once she boarded the plane she had two middle seats and the third seat was somewhere else. Flight attendants made no attempt to seat them together. We had ordered special vegetarian meals (in advance). They did not have it. If you have any other option don't take this airline.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Mark Do","New Zealand","2014-07-20","KIX-CAN with Airbus 320 and CAN-AKL with B787 Dreamliner both on economy class. There was no individual entertainment screen for the first leg from Osaka to Guangzhou. I was so bored during the 4 hour flight. The food was incredibly bad. The second leg on a B787 was a little better. B787 is a wonderful aircraft. The plane was clean and new but the seat and legroom was very cramped. The entertainment programs were very poor the sound system sometimes didn't work. Meals were small and still awful. The crew were friendly enough but their English ability was pretty limited. I will avoid this so-called 4 star airlines in the future if I can.","","","Economy","","4.0","2.0","2.0","1.0","2.0","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Ray","United Kingdom","2011-01-09","Heathrow-Taipei-Sydney return in Economy. Surprised how good the service was as expectations were low due to low price. Good travelling times. Good food although got a bit fed up with rice and noodles. Staff happy to get drinks. Taipei airport not the best. Didn't open till 6am so had to sit on floor with no food drinks or information for an hour or so. Plane not full on way back so had 2 seats each and lay down.","","","Economy","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Tom Lewis","United Kingdom","2011-01-07","Heathrow-Taipei-Sydney return in Business class. Check in LHR T4 was excellent and Skyteam lounge is acceptable. Onboard seating (A340-300 and A330-300) just about adequate - it is not lie-flat. Service ok crews friendly and managed as well as they could given their poor command of English. Meals and drinks services rather haphazard with drinks being served only with meals - and in very small glasses wine selection the same on all flights and not very interesting. Food ok with 3 main course selections but the service processes need some refinement. TPE lounge is a rather depressing windowless facility although the showers are welcome - however it was not open when landing back at 0415 on the return leg nor were there staff available to direct transferring passengers to the correct terminal (flight/gate not noted on the information screens). It eventually opened at 0530 but this needs correcting. Note should be made that the LHR-TPE-LHR sectors are very long as CI cannot fly over Chinese airspace - eastbound was over India Thailand Hong Kong then north-east to TPE (about 13 hours) and westbound was over Japan Siberia etc (14.5 hours). One thing that CI must address - the priority baggage tag system does not work and both in SYD and LHR all bags that had transferred in TPE came off last. The main advantage in using CI for this type of journey is cost - keep expectations low and it is ok.","","","Business Class","","6.0","","","","","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Daniel Benes","Indonesia","2010-12-31","TPE-JFK. Business class price wise. Boeing 747-400 old cabin design inadequate seating (outdated sleeperettes) broken legrest. Food good but little and poorly presented. Nuts and rice crackers as snacks during more than 15 hour flight. inattentive crew. Waited four days for luggage after arrival.","","","Business Class","","1.0","","","","","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Modi Naresh","India","2013-07-10","MU563 Shanghai to Delhi July 5. They boarded the plane and then announced a 2 hour delay. The in-flight service was less than friendly. When I asked for a sandwich it was given to me in my hand in a cheap cling wrap without a plate - this is in Business Class. The entire crew struggled with English communication was very difficult. In Business Class while they had a decent choice of movies the remote used for it was ancient. What really upset me after the final good bye and thank you announcement in Chinese they give a gracious bow with hands folded but there's nothing like that after the English announcement.","","","Business Class","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Roma Kaul","India","2013-07-03","MU 563 MU573. DEL-PVD-SFO - 30th May SFO-PVD-DEL - 1st July. Excellent experience. I have traveled with a lot of big and costly airlines and China Eastern comes close to them. Food service seats and entertainment all was super and at such a reasonable price.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sergio Mellon","United States","2014-07-17","7/1/2014 CZ327. Guangzhou to Los Angeles. The service was great. Most staff were courteous and friendly with good English language skills. The seat was comfortable and there were a variety of security equipment. Moreover most of the food tasted good (choice of Chinese dish and a lot of drinks). One possible drawback was the entertainment which was not so rich. Strongly recommended.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","George Scholes","United Kingdom","2010-12-27","London-Taipei-Sydney Business Class. Online seat selection is available one month before the first sector is flown and selection was honoured. Online check in can be done twenty four hours before the flight and was completed but boarding passes would not print out. Check in at the airport is at a dedicated desk and was fast end efficient. China Airlines uses the Skyteam lounge which is close to the departure gate - lounge is spacious and attractively designed and has all the facilities you can expect. On boarding coats are taken and welcome drink appears. China Airlines is not big on alcohol so that drink is Oolong tea. Aircraft LHR-TPE-SYD route have no first class and business cabin is right forward. There was no pre-dinner drinks service and the drink I ordered came on my meal tray. Meals properly served course by course and accompanied by wine wine on offer was adequate but not up to much and it was served in glasses more appropriate for serving a small sherry. The meal was tasty and interesting and there were choices for each course that was presented on good tableware with plastic cutlery. TPE-SYD sector the cutlery was stainless steel. Seats in business class are angled lie-flat ones but the footrest rise is a bit less than adequate and I noticed that several passengers used their pillow to give extra height to bring legs up to a more comfortable position. The seat controls are on the top of the armrest where they are nudged several times on a thirteen hour flight to cause sudden small random movements. I did not use the entertainment. We broke the flight at TPE for a two night stopover which was allowed within the basic fare. Arrival procedures at Terminal 1 very fast and away from the airport about thirty minutes after landing. TPE-SYD sector departs from Terminal 2. The China Airlines lounge is basic and looks like a railway carriage. Close by is another lounge that welcomes Priority Pass cardholders so those passengers may be better off trying that one instead. Arriving at Sydney was not the best. We were parked at the wrong gate where there was no one to meet the aircraft. After some delay and a debate whether the plane would be towed to the correct gate eventually the original gate was staffed and we left the aircraft 45 minutes later. We chose China Airlines because it offers competitive fares on the route and were satisfied with the service they provided.","","","Business Class","","7.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Fairclough","France","2010-12-07","AMS-BKK return in Dynasty. Dynasty class is excellent value in the increasingly costly world of premium cabin flying. KLM Air France British Airways and Thai Airways do this route with noticeably flatter seats wider menu choice and better AVOD but you pay accordingly. It's down to choice and the size of your wallet I guess. Well organised boarding attentive service good drink choice on time departures and arrivals. Plane is a little older than some but it's clean and well maintained. Overall a great choice for those who want a biz class service without breaking the bank.","","","Business Class","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Y Lines","United Kingdom","2010-11-28","LHR-TPE-DPS return. Paid £540 for a return flight to Bali. We were very impressed by the excellent service and friendliness from crew on each. Inflight entertainment good. Food fine and plenty of it they keep you fed regularly. We did find the flight home from Bali to Heathrow long ie. Bali to Taipei 5 hours - Taipei to LHR 14.5 hrs. We would probably use China Airlines again if the prices remain reasonable but would ideally take a shorter route if the prices were similar.","","","Economy","","8.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Davis","United States","2013-07-01","Recently returned from a trip to Thailand and had an awful experience with China Eastern Airlines (JFK-PVG-BKK). Before the trip: I spent hours on the phone trying to get hold of a representative to get a seat assignment. No luck. On the outbound segment I missed my connection in JFK (due to a delay from my home city) and could not find a CEA representative anywhere in the terminal. After hours on the phone I was rebooked to a flight the next day. Once I arrived in Shanghai I learned that my flight was cancelled (due to weather not the airlines fault) but the airline could not provide any assistance. A mob of passengers flocked the gate agent. Finally the flight was reinstated for 2.30am but again there was no clear communication and no guaranteed rebooking. In sum total chaos and no help from the airline.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","V Sklyankin","Australia","2014-07-15","Flew Sydney - Guangzhou - Bangkok - Guangzhou - Sydney in June-July 2014. The aircraft on Sydney - Guangzhou - Sydney was almost brand new with excellent in-flight entertainment. The food though was not just terrible it was offensive. On return leg to Sydney I ended up with munching on Cup-A-Noodle soup and chocolates purchased in BKK following my experience with in-flight meal on my leg to Guangzhou. There are no snacks on the plane. When asked for a snack the stewardess offered me a bread roll from someone else's meal. The staff are extremely rude and ineffective with very basic English skills. They gather at the galley to have a cosy chit-chat and if interrupted you are offered an ""evil look"" and then they pretend not to understand your request. The beverages? You are lucky if you get flat Coke and a quarter of a cup of wine which I believe is limited to a bottle per flight or so I was told by the crew. I certainly wouldn't rate this airline as ""fool service"" airline. It's a budget carrier with an urgent need for staff training. My trip CAN-BKK-CAN was even worse because the airplane looked and felt like a first generation of jets with the added ""benefits"" of meals literally offensive to both look and smell and served by rude staff. Of course a note on on-line check in. If someone has any success to solve this constantly crushing puzzle please provide instructions in your review for others to use. To be honest the tickets were very cheap though. Yet it's not the case of ""you get what you pay for"".","","","Economy","","3.0","5.0","1.0","1.0","4.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Harold John","New Zealand","2014-07-13","Travelled from Auckland NZ to Paris 1/6/14 Business Class. This was an excellent flight good service good range of food. They could extend the range of wine available. This was not a problem as we seldom have wine on a flight. The rest rooms were clean and serviced throughout the flight. As we had a long stop over between connecting flights in Guangzhou we were put up in a 5 star Pullmans Hotel with breakfast provided. We were met by a young man who guided us through immigration etc and through the large airport to our hotel by the airport. He showed us where our departure lounge was for that evening. This was a great service and added to a very pleasant and stress free flight. Will be looking for opportunities to fly with them again.","","","Business Class","","9.0","5.0","5.0","4.0","2.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","J Cook","Australia","2010-11-17","Brisbane to Hong Kong via TPE return Business Class. Check in brilliant in Brisbane Air NZ lounge in Brisbane fantastic with plenty of food and refreshments. The seats definitely need improving on A330-300 but managed to get about 4 hours sleep. The service in the air was the best in a long time. Attentive and willing to supply drinks and or food. Meal also very good. TPE to HK was on 737. Return the same. It's great value for money in business class.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Gary","United Kingdom","2010-11-03","LHR-TPE-DPS return. The price was £500 for weekend daytime flights. Flights between UK and Taipei were full but you can call the airline to pre-book seats. A340 has 2-4-2 configuration so if you're travelling as a couple it is easy to relax if you book the window seats. Flights between Taipei and Bali were half full and we were given exit seats in both directions. Food was ok but don't expect Western food to be great. Entertainment system between UK and Taiwan excellent. Huge selection of current films shows CD albums and games. Check in staff ground staff and cabin crew all very helpful. Taipei airport was ok - worth noting that a new terminal is nearing completion and it looks very modern. Overall a very enjoyable experience and I would use this airline again. Prices probably will start to creep up as they become more established in the UK market.","","","Economy","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","M Reisinger","Austria","2010-10-16","Mixed Y/C-class VIE-TPE-ROR return. Long haul Economy class quite satisfying. Good seat nice AVOD enough space enough rounds of drinks. Quick check-in in Vienna flexible with last- minute seat changes at the gate and friendly staff. On the way back food was nothing to write home about. Even the Asian food choice. C-class flights to Koror in Palau on a 737-800 and back were a very pleasant experience with a small cabin and comfortable old-style business class seats which are okay for a 4hr flight. The flight-attendent addresses you personally with your name (or try to do so) serve you plenty of rounds of drinks (good Champagne the Geman Riesling was to much ""Spätlese"" to go with your main the Californian Chardonnay was a good choice) and make your stay onboard very enjoyable. The transfer in Taipei was swift and the luggage made it back to Vienna with even 1 hour transfer time. Impressed. The only downside was checking-in in Koror which was only done by a single agent for transfer passengers it was done manually (!) and you did not receive the transfer boarding pass. At least the boarding passes have been already printed out in Taipei at the transfer desk.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Newman","Australia","2013-06-30","Sydney to Shanghai flight. New clean interiors ok seats food decent but ran out of omelette for breakfast after the first few rows of service. Extremely poor entertainment system so bring your own entertainment. No personal TV screen system so not sure why they had those annoying boxes under almost all seats. There are a few tiny screens above the seats but unless you sit close to these screens you will not be able to see anything and the movies were dubbed into Chinese with English subtitles so anyone that do not understand Chinese would not stand a chance reading the subtitles. Have flown them before and if you get a good deal with them (I did) then I would definitely recommend China Eastern Airlines.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Justin Huang","Singapore","2013-06-23","SIN-NKG-TAO MU772 A320 in economy. Takeoff was 30 minutes after scheduled time. No explanation by the crew. Legroom was ok made this midnight flight fairly comfortable. My seat did not have a blanket and pillow and I had to ask for a set. The seat itself was in very good shape other than a loose tray table which was a problem for a lot of people. No TV screens safety procedure was shown to us by the cabin crew. No PTVs something frequent flyers of MU should be used to. Food was nothing out of the ordinary some yoghurt sour cucumber salad fresh fruits and a choice of western or oriental breakfast. Both were OK. Many rounds of beverage services and alcohol readily available. Cabin crew were very friendly though reserved other than a male steward who was very impatient. Not worth the ticket price for such an ordinary airline.","","","Economy","","5.0","3.0","4.0","4.0","0.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Denson","United Kingdom","2014-07-08","Flew Guilin to Chengdu. New comfortable plane. Lots of legroom. Cabin crew very friendly. Nice hot meal with two choices of menu served even though it was a short flight. Just before take-off there was a massive thunderstorm right over the airport but the pilot skirted the clouds and we had a smooth flight. Very pleasant experience.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Liam","Australia","2014-07-08","Outbound: 18/06/2014 CZ326 and CZ3067. Return: 26/06/2014 CZ3068 and CZ301. Flew from Sydney to Kathmandu with a stopover in Guangzhou then back from Kathmandu to Sydney again with a stopover in Guangzhou. Flight to Kathmandu was great. But the return flight was delayed then cancelled so I had to spend another night in Kathmandu and I had to share a hotel room with a stranger. Our next flight was then delayed as well. Then due to the cancellation I missed my connecting flight and so had to spend a night in Guangzhou. We arrived at the motel at midnight and had to leave at 5am the next morning. Then when I finally got my connecting flight they didn't have a vegetarian meal for me there either. At least I got two pieces of fruit and a golf ball sized bread roll.","","","Economy","","1.0","2.0","4.0","1.0","2.0","","","3.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Stuart Walker","Australia","2010-10-14","SYD to LHR via Taipei Business Class. China Airlines use the Qantas Business Lounge at SYD - good food choice of drinks and nice showers. China Airlines Business Class seat is comfortable for sitting but for sleeping it is way off the standard as the seats are not flat or even angled flat. The meals have deteriorated over the last few years. The wine selection is poor amenity kit is a waste of space - why do they bother. IFE is good films are not that up to date but there is a reasonable selection. Taipei Business lounge not great the T2 lounge better than T1 lounge. They use the Sky Team lounge at LHR which is very busy in the early evening but an hour or so before the 1000pm departure it is quiet pleasant. Really nice shower at LHR. Overall when compared to other Business products on this route you get what you paid for.","","","Business Class","","5.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Henk de Vries","United Kingdom","2010-10-10","LHR-TPE on A340-300 and TPE-DPS on B737-800 return. Chosen because of price and the A343 had AVOD making 13-14 hour flight more bearable. Good selection of films and shows with choice of languages. I had bulkhead seat due to my height bit narrow but legroom gain made up for it despite sitting next to families with babies! Food ok two full meal service and sandwiches available between. The drinks service was minimal as reported by others ( 1 small glass of wine with dinner) but staff happy to provide drinks when asked. Staff friendly and attentive. 90 minute delay on way back in Taipei gate desk had a complimentary drinks station set up within 30 minutes shows good customer service. Taipei airport is being renovated but as had only 1-2 hours transfer time no issue free Wifi and internet terminals available makes passing time easier.","","","Economy","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","N Anstice","United Kingdom","2010-10-06","Business class from Amsterdam to Bangkok. Seats are not up to the standard of most airlines but cost is significantly less and represents value for money. Staff onboard very friendly and service good. Return journey delayed by 24 hours with no explanation connection from Amsterdam back to UK changed for no apparent reason causing a 6 hour wait (this has happened on both occasions I used the airline). Staff at desk in terminal building at Amsterdam very rude and unhelpful. Staff at China airlines in London equally rude in never replying to several communications which were simply asking if such changes are standard procedure prior to making further bookings. Pity the ground staff do not match the standards of the ones I met on the flights. Doubt very much if I will consider this airline again despite the cost savings having flown this route countless times problem free with other airlines and having so many options to select from.","","","Business Class","","5.0","","","","","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Michael Vanden Driesen","Australia","2013-06-23","MU562 - 3/6/13 Sydney to Shanghai FM9365 - 5/6/13 Shanghai to Yichang MU3726 9/6/13 Chongqing to Nanyuan MU727 PEK to SYD. Flights constantly delayed. No information provided on revised flight times. Poor inflighte ntertainment. Inedible food one warm beer provided no other wine or beer available. Dismissive approach and attitude from cabin staff.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Solomkin","United States","2014-07-06","Flew DLC-PEK and then PEK-AMS both in business. This was a mistake. The aircraft are dirty. Both not picked up or even vacuumed. Everything trays seat backs needs to be washed. The food particularly on the long haul was a bowl of rice dumped upside down onto a plate a few steamed vegetables and fried little bits of something I was told was fish. The IFE was minimalist. Amazing that ""New Releases"" and ""Hollywood/Europe"" were the same 8 movies. The seats are OK. Lie flat but I felt like I was on a park bench. with little padding.","","","Business Class","","3.0","2.0","2.0","1.0","2.0","","","2.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Smith","Australia","2010-09-27","Sydney-Taipei-Heathrow. This airline was cheapest by a long shot and suggested by the travel agent. Seating was adequate. Inflight entertainment pretty good as was food. The staff at check in and on board were lovely and extremely polite and helpful. Would definitely fly with again the only downside is the route - 14.5 hours from Taipei to Heathrow and the amount of time spent waiting at Taipei airport for connecting flights as Taipei airport is probably not the best place to waste 6 hours. Take a good book and a packed lunch.","","","Economy","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Price","United Kingdom","2010-09-27","BKK-AMS. The night flight from BKK was again very poor. Food was served quickly and of a poor standard - given the smallest glass of wine with the meal and then during the flight no water runs. I had to go to the galley every time I wanted anything. Big screen was poor and not working correctly. I use China Airlines as they were a cheap way to get to Thailand. I wont be using them again if possible.","","","Economy","","2.0","","","","","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","T Price","United Kingdom","2010-09-21","AMS-BKK. China Airlines are getting worse on this route. It's still the old B747 which really needs upgrading. Your are time-warped back to the 70's when you get onboard. Fuzzy big screens should be a thing of the past. The food is okay stewards are OK if a bit miserable with the beer wine and a smile!","","","Economy","","3.0","","","","","","","4.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","S Hagelstein","United States","2010-09-13","LAX-TPE-HKG-TPE-LAX economy. Very cheap fares. Punctual. Attentive and friendly flight attendants. The food quality was fine and consistent throughout all flights. A tip - if you fly an Asia-based airline choose the Asian dish if given a choice between the Asian and Western dish. Obviously they'll be far more skilled at preparing the Asian dish. My only complaints are the dearth of movie selections (they remain unchanged two weeks later on my return trip) and the lack of individual air nozzles. On each of my flights the entertainment system was individual.","","","Economy","","8.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","John Kneijber","Australia","2013-06-13","Four domestic flights within China during June. The flights were all on time except the first from Shanghai to Beijing which was delayed for 30 minutes. Meals served on three of the flights and the food standard was quite good. Seat pitch very good for economy. Baggage delivery extremely prompt. Can recommend this airline.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","G Kynaston","United Kingdom","2013-06-12","Flight LHR-PVG-SYD. Airline cancelled one of the flights leaving me with an overnight stop in Shanghai which admittedly they informed me of in advance and paid for. All the legs were fairly consistently about an hour late. New A330 flat beds from/to London were pretty good; flights to/from Sydney had older angled beds which were much less comfortable. Only one flight had a menu in other cases the cabin staff gave you a minimal description of a limited choice of mediocre food. Western movies were all fairly old - I cannot comment on the Chinese ones. Staff were all very helpful although the English skills of some of them was limited. Overall not a terrible experience but not wonderful and the prices were good. Keep your boarding cards; only one of my sets of air miles appeared without prompting.","","","Business Class","","7.0","4.0","4.0","2.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Blomfield","New Zealand","2014-07-06","Auckland-Guangzhou-Heathrow-Dublin and returned Paris-Guangzhou-Auckland. This was our second return flight with China Southern as we had enjoyed our previous experience two years before and the price was again very competitive. This time we were in a 787 Dreamliner for three legs. This is a wonderful plane with better pressure and more fresh air. There were many large screens in the cabin showing where we were flying over (Russia and China on the second leg) where previously this was not shown. We had individual screens for our entertainment. Instead of just two adult films in English there were numerous recent box office films and TV shows. Gone were the strange Chinese isometric exercises before landing. The hostesses were professional and polite but still with little understanding of English or non Asian cuisine. Half the menu is European food. For our 18 hour wait on our return at Guangzhou airport we were again put in the Pullman just across the road from the airport at their expense. Altogether my husband and I had an excellent return trip.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Karen Clark","Australia","2010-09-10","DPS-TPE-YVR 7th September- Business Class. Greeted onboard by name and addressed by name during the entire flight. Water and juice offered on boarding. After take-off drinks requests taken. Champagne (french) chilled and served in Champagne glass. The seat was an angled capsule type. It was a bit hard and would not want to do long haul on this type of seat but for a six hour day time flight is was acceptable. Menus were handed out and dinner requests were taken. Dinner was served individually on china and the fish I ordered was tasty but the food on the whole was not excellent and I would give it 3.5 out of 5. The flight attendants were pleasant and helpful. During our transfer were went to the dynasty Lounge. The food was fine but it did get crowded. I noticed some passengers taking towels to the bathroom so showers are available. The next flight to Vancouver was on the A340 and the seats on this flight while not lie flat as previously stated in reviews are very comfortable. I appreciated the noise canceling ear phones on both flights. Amenity kits were handed out on this flight and I found these rather sparse. The food on this flight was not great my husband ordered the lamb and it was so tough he did not eat it. I again ordered fish and it was a bit dry but eatable. The entertainment system on both flight was good and on the whole for the price paid I felt we got value for money. The flight attendants on the Vancouver route were not as pleasant but did there job well and fulfilled all requests made.","","","Business Class","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","A Dow","Thailand","2010-08-21","Taipei to Vancouver in Business Class. No alcoholic welcome drinks offered upon boarding only water and juice. They were quick to announce that since this was a late evening departure they would be serving only a light meal - but since it was only 11pm I felt this a bit of a cheap excuse since the flight is nearly 12 hours in duration. Even after take-off I had to ask for a drink as it became evident they weren't going to offer any before the light meal - of which there only two choices (one Asian and one sort-of Western) - wine was ok. As far as I could tell there was no service between meals - not even water trips - though they did hand out small bottles early on. Contrary to other suggestions here and elsewhere this route does not have angled beds in J/C Class - only the old z-style recliner seat. AVOD was pretty good - with a decent selection of both movies and music - didn't go back to Y section so not sure what was available there. Biz class seat was a bit cheaper than others flying the route - but to be honest I would have been much better of flying Cathay in Y class and saving the difference.","","","Business Class","","5.0","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","G Bell","Australia","2010-08-16","Sydney to Taipei to Frankfurt on Dynasty Class. Excellent attentive service and inflight entertainment comfortable seats and delicious meals and plentiful drinks. Would certainly travel with them again.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Roger Green","Canada","2010-08-03","I flew from ANC to TPE with family including one 5 yr old. We had 3 adjacent confirmed seats. The flight originated from JFK. When we checked in at ANC we were put in 3 separated seats because the middle one of our seats had been given to someone boarding at JFK. One of us was given a seat 30 rows further back. I objected and was told that CI staff at JFK can ignore confirmed seats for passengers boarding after JFK and that the plane was full. In other words a confirmed seat didn't really mean that. The seats we were given would have necessitated our 5 yr old sitting separately. I was told that it could probably be sorted out on board. But on boarding the aircraft the aircrew wouldn't even take care of it - I was told that I had to ask the other passenger to switch. I got their attention by saying that we were going to go to our original confirmed seats and they could decide what to do about that at takeoff time. It happened that the JFK originating passenger was willing to switch when he saw the situation but I think it was really bad procedure for CI to have put us through that. Either confirmed seats should mean that or there shouldn't be a pretence that there are confirmed seats. And certainly a young child should never be re-seated to a separated seat.","","","Economy","","6.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","F Driscoll","United Kingdom","2013-06-09","Had a terrible flight back from Shanghai - very noisy and food was not good neither was the inflight entertainment. No impressed at all. but I must say that the crew did their best. Have travelled around the world on many flights and this was unforgettable! (not for the right reasons). Would not travel with China Eastern again.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Chris Lim","Australia","2014-07-01","My wife and I flew with China Southern Airlines from Sydney to Guangzhou on 8 June 2014 then transit to Kunming. The luggage was checked in direct to Kunming without hassle in Sydney and arrived in Kunming safely. The flight was good the cabin crew were pleasant and helpful. From Kunming we flew to Changsha on 16 June and finally from Chongqing via Guangzhou on 26 June back to Sydney. The same pleasant experience throughout and check in was also quick and efficient despite of multiple luggage collected throughout the trip. We would definitely fly again with this airline in the future.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Dave Vermeer","Netherlands","2010-07-31","AMS-BKK-TPE. The business class seats on the 747-400 were just seats no beds. No plug for laptop no entertainment system (except 4 tv channels). The food was so-so they even served foie gras! Rice dry and sticky. Prices are friendly but for business class travel I would recommend another airline on this route.","","","Business Class","","6.0","","","","","","","1.0","0"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Tony Hall","Australia","2010-07-31","BNE-TPE-LHR return. China Airlines gives deep discounts for business travel and at these prices the product is marvellous value. Punctuality on flights was quite good. Staff were keen and attentive but found it difficult to coordinate service of bread and sometimes wine with the meals even though the cabin was small. Amount of food very substantial and quality good. AVOD good. My principle bugbear is that they close the window blinds on day flights. This is not something people would do at home and never happens on surface transport.","","","Business Class","","8.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Yuda Chou","Taiwan","2010-07-24","TPE-HKG round trip. The ground staff were helpful in both Taipei and Hong Kong while I was handling with seat and luggage problems. However the inflight attendants still have to work hard on their service attitude. Food as usual but can be improved.","","","Economy","","7.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Salter","Australia","2013-06-06","Shanghai to Melbourne. The food was awful I asked for a vegetarian meal and the first one was re-heated dried up veggies. The 2nd dinner was a repeat heating of the same. Staff infrequently offered water tea or coffee. The headsets were faulty - full of static. The seats were uncomfortable. Left on the tarmac for 2 hours from Shanghai to Beijing without explanation other than it was a traffic hold-up - we later learned an earlier flight had similar delays.","","","Economy","","","1.0","2.0","1.0","3.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Cao","China","2013-06-05","Chengdu-Kunming Kunming-Shanghai Hongqiao Shanghai Pudong-Yibin Luzhou-Shanghai Pudong all delayed 1-1.5hrsnever on time! The so-call domestic ""first class"" product and service is like a joke awful food and drinks uncomfortable seat. Somehow cabin crew are friendly that's the only positive point.","","","First Class","","3.0","3.0","4.0","2.0","2.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Liang Zhong","China","2014-07-01","CZ332 from Frankfurt to Guangzhou on June 24th. In general the service is above average. The staff are polite and professional. The seat is comfortable for long-distance flight. I am satisfied with the service.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Thomas Wechselberger","Australia","2010-07-24","Brisbane-Taiwan-Vienna. A330 on first leg excellent. Seats don't recline fully. Inflight entertainment not as good as Singapore Airlines or Emirates. Taiwan to Vienna on A340-300 slightly older planes and seats not as comfortable. Return leg was great. Food was good and planes on time.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","Linda Dodds","Australia","2010-07-21","I booked business class seats for my daughter and elderly father to travel Sydney to Frankfurt via Taipei. They could not have been happier with the service provided including wheelchair assistance at Taipei and Frankfurt airports. Food very good but most impressive was the attention care and respect shown by staff towards my 88 year old father.","","","Business Class","","10.0","","","","","","","4.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","D Budhrani","United States","2010-07-08","JFK New York -Taipei was one of the worst flights we've been on. Very old planes with uncomfortable seats and no personal TV's in seats. For such a long flight it was extremely unpleasant. They played some very old movies on the small ancient overhead TV's. All in all it was the cheapest flight we could get at the last minute so if there's any consolation that would be it. We got what we paid for.","","","Economy","","3.0","","","","","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","David Pryer","United Kingdom","2013-06-04","Hailar to Beijing Nanyuan on a 737-700. Excellent service from a smiling and eager flight crew on a full plane for a two-hour domestic haul. Readily refreshed non-alcoholic drinks and regular flight information made for a pleasurable journey.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Judi Parker","Australia","2014-06-25","On the +ve side: We obtained without difficulty transit visas temporary accommodation and ground transport in Guangzhou for our forced 17 hour stop over. Found all ground crew and flight crew to be courteous efficient and equal to any other well regarded international carriers that we have used. All flights were on time and the service equal to or better than most other airlines. Leg space (in Economy) was noticeably larger than any we have experienced domestically or internationally over the last 10 years. The cleanliness of the toilets and public areas of Guangzhou airport we found to be no different to Melbourne Fiumicino Rome or Paris CDG. On the -ve side: The numerous changes to our itinerary was in our view so unacceptably disruptive we consequently will never fly China Southern again. We made our original reservation August 2013 8 months before initial departure. Subjected to at least 3 minor changes to our itinerary and then cancellations of both our forward and return journeys. 3 months after our initial reservation our return journey was cancelled. 5 months after our initial reservation our forward journey was cancelled. The minor changes were not particularly significant and were related I believe to small adjustments for daylight saving between different time zones. However given that we had paid our full fare at the time of booking 8 months before departure the complete cancellations were intolerable. For our forward journey: Melb-Guangzhou-Paris in mid April our flight was changed from an am to a late pm departure. This meant a need (and cost to us) to cancel and rebook our flight from Tasmania and cancel our Melbourne accommodation. This forced change also included a 17 hours stop over in Guangzhou. Unfortunately despite being given by the airlines accommodation where we could lie down it just wasn't useful for catching up on sleep. Arrived in Paris one full day later than we originally planned. The cancellation of our return journey meant the change of departure to one day later than originally scheduled meant we were forced to stay one day more than originally planned.","","","Economy","","1.0","5.0","5.0","5.0","5.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Wang","Canada","2014-06-25","I took the flight CZ329 from Guangzhou to Vancouver about 2 months ago. A really pleasant experience in general. Departure on time and arrived actually a little bit earlier than scheduled. The staff are nice and helpful and most importantly they speak both Chinese and English fluently. You can always expect your requirements satisfied reasonable requirements of course. Provides several meals not bad compared with other airlines. A little bit cold however in the cabin remember to bring one more piece of clothes with you. Overall satisfied with the experience will choose again in the future.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-airlines","/airline-reviews/china-airlines","China Airlines customer review","C Fuller","United States","2010-06-12","HKG-LAX via TPE. TPE-LAX flight was good as they offered me 2 meals plus a snack. IFE was not bad and they have most of the current popular movies on there. Business Class section was somewhat cold most of the flight but they did give me 2 blankets. HKG-TPE was at best a 5/10. The cabin was cold and they offered only a snack and a drink (they claimed to give 2 drinks on short-haul Business Class cabin).","","","Business Class","","7.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Sammons","China","2013-06-02","In late May I flew flight CZ6522 for a mid morning trip from Shanghai to Dalian. The overall experience from check-in up to deplaning was very good. I had flown this route a couple of years ago and noted that the overall service seems to improved over that time. At check-in the very friendly agent was able to provide me the much coveted exit aisle seat so I would have room for my laptop. I then proceed into the modern terminal at Shanghai's Pudong airport. Boarding was on-time quick and efficient. Flight departed late after a long delay on the runway but still managed to arrive on time. During the flight the attendants were friendly and helpful serving a round of beverages and a hot boxed lunch. (one choice Asian menu). The only thing really less than ideal was deplaning by stairs for a bus to the terminal and a long delay for baggage.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Christine Robinson","United Kingdom","2013-05-28","My sister and I travelled to Cairns Australia via Shanghai. First leg of the flight for approximately 12 hours from Heathrow to Shanghai. We were offered a drink at the start of the trip. My sister and I both asked for red wine the stewardess poured about an inch of wine in the cup. On the next visit after the meal they had run out of red wine had no beer and no other alcohol on offer! I have never been on a flight where there was no bar service! It was the same on the 3 other flights. The food was atrocious and I'm not a fussy eater. A choice of only 2 meals each time either pork and rice or beef and noodle. On one of the flights there was no choice the fish meal had run out! The staff weren't at all friendly and hardly smiled although the inflight video showed a lovely cup of coffee with very happy staff this wasn't at all what we experienced.","","","Economy","","2.0","4.0","2.0","1.0","4.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Rajagopal Akila","Singapore","2014-06-23","Return trip to Singapore-Los Angeles via Guangzhou. I primarily chose this airline for the amazingly low prices they offered. I flew economy. I was wary but to my surprise I did have a pleasant flight. Its was very neat A380 Airbus and very clean toilets. The seats were comfortable and at my request they did manage to find the aisle seat. Good range of movies as part of inflight entertainment. Staff and crew were kind. No issues during onward journey. But only the return trip was in such a time that we were boarding past midnight and the staff just skimmed through the rows without really asking every passenger what drink they cared to have. If your a vegetarian or vegan the food could be a let down but I did manage to carry on my meals so no issues there. I will definitely choose to fly this airline again.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Agrawal Sanjay","India","2013-05-26","I travelled from New Delhi to LAX via Shanghai with my 2 kids. Except in-flight entertainment I found this flight a great value for money. I could not see any reason to complain. Would recommend.","","","Economy","","8.0","5.0","4.0","4.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lloyd William","New Zealand","2014-06-16","My Wife and I flew Auckland to Heathrow Via Guangzhou on 8th and 9th June on 787 Dreamliners and we were really pleased with the experience comfort and food. We found the seats good but we were in them for 2 lots of 12 hours. We found the staff all attentive and did their best to understand our requests. We came off the plane feeling better than expected and not so dehydrated as previous longhaul flights. We fly back on July 14th on CZ 304/305 and look forward to a good experience again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Dai Debu","Japan","2013-05-05","Flew from Matsuyama (MYJ)-PVH-HKG return. All flights outbound were within 15 minutes of being on time and on the way home both were early. The transfer at Shanghai which on the outbound trip involved getting a transit visa to allow me to visit the city was pretty easy. Return transfer was pretty straightforward. Surprised to receive meals on all legs despite them only being around 2 hours long. Presentation of the meals wasn't the best and the quality wasn't great but there was plenty to eat and some of it was pretty decent. Pretty much unlimited free drinks and all but one leg had beer. Ultimately they got me and my luggage there and I got the bonus of a day trip to Shanghai. Staff did their jobs and the planes were clean and some seemed very new. Would have no qualms about booking with them again.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Pfluger","Australia","2013-05-05","Shanghai-Sydney economy. Dinner was inedible. Wife asked for a red wine and was served a glass of port couldn't get another - alcohol ran out after one drink. First movie was an old French thing couldn't read subtitles. Second was an old Chinese movie. Third movie was the second movie repeated! Fourth movie was the first movie again! Just ridiculous and the longest 11 hours I've ever suffered.","","","Economy","","","2.0","2.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Mountford Alan","Australia","2014-06-16","Travelled from Brisbane to Amsterdam with my wife and 2 children after reading all the negative comments was a bit concerned about using China Southern but I can honestly say we had no problems check in was fast the seating on the A330 was great lots of leg room good choice of entertainment. The meals were what you would expect of any airline food I have in the last month travelled to London on a major European airline and except for the crew speaking English and the meals being western I could not see any major difference over all a very pleasant experience. If there was one complaint it would be the airport in Guangzhou very expensive to eat there.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Singh Gurpreet","India","2013-05-04","China Eastern Airlines from Delhi to Los Angeles and back for the first time. Had asked for wheelchair assistance got it on all legs of the journey except Los Angeles to Shanghai. Got a wheelchair on arrival in Shanghai took me to the transfer desk to validate onward journey to Delhi and then said walk past security check. Very poor quality food same meal served for Lunch and dinner.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Q Chen","United Kingdom","2014-06-13","Recent trip to Guangzhou from London Heathrow travelled with my 10 month old daughter. Outbound flight was on 4/5/14 and due to take off at 22.35hrs. A plane fault delayed departure until midday the next day. Despite this problem I found the crew to be very friendly and they did their best to help me and my daughter. During the flight the crew made the journey a pleasant experience. I would have liked to have been made aware that there is no baby suitable food on board China Southern planes especially as the delay had caused me to use up some food that I had prepared for the journey. My return flight was on 28/5/14 CZ303. This journey was without issue and again I found the crew to be especially friendly and helpful. Overall I was very happy with the service China Southern provided and will definitely by flying with them again.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","William Davidson","Australia","2014-06-09","My wife and I have just returned from six weeks in the UK flying China Southern from Sydney via Guangzhou London. The flight from Sydney to Guangzhou was perfect in economy flying an A330. Great seats good food AVOD fantastic and a wonderful crew. A flight in the brand new Boeing 787 what a let down I found the plane noisy cramped and the seating was shocking. They were hard small and only fit for small people. Get rid of those seats they are no good for a twelve hr flight. All was forgiven on our return flight from Guangzhou to Sydney in our beloved A330.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Diane Webb","United States","2013-04-28","Flew March-April 2013 - 7 times during a 3 week trip including round-trip from LAX-Shanghai and 5 trips within China including Hong Kong-Shanghai (round trip) Shanghai-Beijing Beijing-Xi'an Xi'an-Chengdu. None of the flights were on time. All of the food was pretty bad (even for airplane food standards) and all the in-flight entertainment was outdated. We did have one recent American film shown but it was a 1.5 hour flight so they cut it off before the ending. They are quick to warn you regarding turbulence and flight attendants are plentiful responsive and apologetic. Speaking of the meals the entree is always a meat/brown gravy rice or noodles congealed mass. Best meal was the Chinese breakfast of yoghurt fruit and pork and chicken dumplings. Drinks/Soft drinks are frequently served but beer/wine if at all available runs out quickly. Also an FYI regarding switching off your electronic devices approaching landing - they initiate this process 30-45 minutes before you actually land. Seats were pretty standard for economy but if the person in front of you reclined the pitch was so that it made your tray table unusable.","","","Economy","","3.0","3.0","4.0","1.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Johnstone","Australia","2013-04-16","Flew from Sydney Shanghai on MU562 in economy. I managed to get an exit seat as I am very tall and this was one of only 2 positive things I can say about the flight the other being the perfect landing. The food was very basic chicken with rice and later noodles with pork no vegetables followed by a small fruit salad eaten with plastic cutlery and practically thrown at us by the flight attendant. When drinks trolley came round I asked for a gin and tonic only to be told we have no alcohol in economy to say I was amazed would be an understatement. There are no video screens in the seats and you have to watch whatever appears on the old fashioned wall mounted screens which consisted of 4 foreign movies with subtitles. I know you get what you pay for but this flight did not live up to my expectations of what a modern carrier should be providing.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Whitfield William","New Zealand","2014-06-08","Recently I flew from Auckland to Guangzhou via one of their Boeing 787 aircraft. No problems with the seat booking arrangements and I paid a little extra ($25) to obtain an aisle seat on the sector. However it was the economy seat comfort or rather the lack of it which really down graded the service. 6000 miles on a hard seat is sort of bizarre torture by an airline there simply is not enough padding in the seat bottom to make the coach class travel seating bearable. Having said that the fare was reasonably priced and the staff service was good to a point. They ran out of meal options on the service. The final issue I experienced was trying to register for travel points before I left and after many attempts I just gave up.","","","Economy","","8.0","2.0","3.0","3.0","3.0","","","5.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Alex Guo","China","2014-06-08","Flown SZX-PEK (Shenzhen-Beijing) on an A380 business class on upper-deck last week (they call this first class in domestic and biz class on international flights). Check-in and security was fast. A long walk to the lounge and the gate at the new Shenzhen Airport. Lounge was mediocre. Priority boarding good. Now about the flight itself. Good things: seats very good comfortable and lie-flat a light quilt and soft pillows placed at every seat. IFE was very nice with headphones and lots of movies and other videos to watch but the ads are a bit annoying but can be fast-forward. Now the bad part. Staff didn't smile much makes you feel you're not welcomed. The A380 seemed under-staffed and I had to wait 10 minutes for a drink refill. Food seemed a little unfresh a mysterious sauce and meat? In general China Southern has 5-star hardware and 3-star staff and service in my opinion. I had used my FFP miles for this flight but if I had actually paid I might not be happy with the service quality.","","","Business Class","","7.0","5.0","3.0","3.0","5.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Pospisil","Slovakia","2013-04-16","FCO-PVG-MEL SYD-PVG-LHR all in economy class. Except for PVG-LHR there was no AVOD or PTV in economy. PVG-LHR was a PTV screen with good selection of movies etc. Only basic drink selection. Tasty food. Seating as in most airlines. Transfer in PVG you need go through immigration so count on about 2 hours transfer time.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Sendjaja Julardi","Indonesia","2013-04-16","Flight SIN-PVG with Airbus 320 and after 7 hrs stopover PVG-LAX with Airbus 340-600 Both flights were relatively on time. No complaint leg room is satisfactory only the stopover is a bit too long and not much to do at PVG. Poor inflight entertainment.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wang Alex","United States","2014-06-04","CZ3116 from Beijing to Guangzhou on March 18th. As I travel to China frequently I've flown with China Southern several times. In general the service is above average. Most flight attendants are young girls in their 20s. They look professional and respect customers. They were very polite to me though they barely understand English. Overall I am satisfied with the service.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Cleary","United States","2013-04-01","PEK - SHA (Hongqiao). Beijing to Shanghai Shuttle. Typical confusion at Beijing Airport Check in service at PEK is not the best but Flight attendants are well dressed efficient and friendly. IFE was available but not needed. Food and Drinks top notch.","","","First Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Ron Fisher","Australia","2014-06-02","My wife and I recently flew Melbourne to Shanghai via Guangzhou and our return flight was Beijing to Melbourne via Guangzhou. We could not fault the crew's attitude and service or the aircraft's facilities. It was a perfect way to start and end an amazing China holiday.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Jordan Gold","Hungary","2013-03-28","HKG-PEK. Meals were good and comparable to other economy airline food. Attention to detail seems to have improved markedly at China Eastern since my last flight with them. I even enjoyed the quality documentary played during the flight. There was a wide range of English films. Good legroom and comfortable seats. Flight attendants were very attentive and smiled.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","John Hampson","Australia","2014-05-25","PER-CAN-PEK return in May 2014. I booked a business class seat from Perth to Beijing return and my son in law flew premium economy. We booked because of the attractive prices. We flew two international sectors and two domestic. The aircraft are modern pilots are safety conscious. The staff on all sectors were polite and gracious. English was okay but a bit of a struggle if you are polite and patient you will be ok. Food is mostly Chinese but very good not the fried stuff but more cantonese style. Alcohol is available but not regularly offered except in business class. Seats in business class are similar to many airlines and premium economy extra legroom was very comfortable.","","","Business Class","","8.0","5.0","4.0","3.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Shiva Raman","Australia","2014-05-25","Sydney to Dublin (via Guanzghou and Heathrow). Check in at Sydney quick and efficient. They managed to sort out the luggage so it went directly to Dublin but this also meant that at no point was my luggage subject to Customers Inspection. Sydney Qantas lounge is below disappointing. Speedy priority boarding jackets collected and slippers provided. Boarding drinks offered. Food was good and there was loads of it. In Guangzhou escorted to the bus and through immigration quickly. The lounge in Guangzhou is very comfortable and good choices of food and drink. To London on the B787 same process once again. The cabin was split in two business class sections. The first one (which I was in) was for all passengers that stopped over in Guangzhou. Upon take off food was quickly served and our lights dimmed however the second cabin didn't have their lights dimmed. Questioned why this was the case and was advised how the cabin was split up and to ensure those traveling long haul were better rested. China Southern was fantastic. I was apprehensive at first but after my first experience I'm looking forward to the flight home. We paid $4900 return and well worth the money. If you're looking to be indulged and waited on the whole time then this airline probably isn't for you!","","","Business Class","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Gwen Oldman","Australia","2014-05-25","Travelled from Beijing to Melbourne with a stopover in Guangzhou 25th May 2014. New planes very comfortable. Good service on the plane well looked after. In flight entertainment excellent. Could not fault flights and would definitely fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Jan Stefanides","Czech Republic","2013-03-25","HGH-PEK. The oldish but well maintained A320 was very clean and despite the high load factor (99%) cabin crew was keeping smile and worked in efficient way. Nevertheless the hot meal as a dinner was disgusting like every time flying this carrier. Leg room was ok but the best thing were those friendly men sitting next to me. Best value for money definitely will fly again.","","","Economy","","8.0","5.0","4.0","1.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Walter","Australia","2013-03-18","Sydney to Vancouver via Shanghai. I travel extensively and the service punctuality food and checking in was up there with the best! On 2 of the 4 legs there was no entertainment but with tablets and ipads what does that really matter especially when you are saving a considerable amount on the airfare. The food was first rate and the service great every flight was on time.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Eric Lim","Singapore","2013-03-08","SIN-PVG-SIN in economy class. A330 SIN-PVG which was quite a new plane comfortable seats with personal IFE flight departed on time and arrived on time. Flight attendant's service attitude need much improvement. They just 'throw' the food to you which was quite a shock to me. PVG-SIN A340-600 delayed for half an hour without any announcement neither apologize when in the plane. It was an old plane with no personal IFE. I flew with MU because of cheap tickets else I would rather pay a little more for better service and inflight experience.","","","Economy","","4.0","4.0","1.0","2.0","4.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Guo","China","2014-05-24","DLC-PEK in domestic first class 1 hour short trip. Check-in and security was fast. I enjoyed the lounge it was quiet and clean and had some Chinese stir-fries for dinner. Boarded on time. Seat was typical recliner on a narrow-body jet but comfortable enough for the flight. Drinks and some snacks (a plate of fruit which isn't fresh and some cookies) offered. Entertainment drop down TV but no headphones. Plane didn't park at the terminal but a minibus was waiting for first-class passengers. Crew friendly.","","","First Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Mark von Boehm","Australia","2014-05-18","Guangzhou to Melbourne CZ321 on May 17. What a wonderful airline with genuine good honest service. A few of the Australian airlines could take a leaf out of their book for sure. All the staff were most friendly.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Michael Lee","Hong Kong","2013-03-07","HKG-PVG-SYD all flights delayed and no personal entertainment. Although it costs HK$1000 cheaper than Virgin Atlantic direct flight the overall ranking was much more worse.","","","Economy","","5.0","2.0","2.0","3.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Rob Chapman","Australia","2014-05-17","SYD to LHR. Two flights one on A330 and the other on B787. Extremely caring and courteous cabin crew although their English was hard to understand. Everything on time scrupulously clean toilets comfortable seats turning into flat beds 6 feet long. Aircraft in excellent condition. A330 SYD to CAN: Screens on the bulkheads are smaller than those on the seats and I found them hard to view. Availability of alcohol was minimal with no champagne 2 reds and 1 white only. The white was a Penfolds Koonunga Hill which I can buy at my supermarket for $7. I feel business class deserves better. I found the main meal of beef unappetizing with thick congealed gravy. Finally my sleep was curtailed as the FA's chatted happily in the galley just in front of my seat. The lounge at CAN was beautiful and transfer very easy. There were comfortable seats overlooking the airport and tasty food on the ground floor. Transfer to Boeing 787 by small VIP coach into excellent aircraft. Very impressed this was my first flight on a 787. Seat No 14 and this time Champagne offered before take off. Delicious but on asking for a refill it had run out! Later the Scotch had run dry as had the Heineken beer! And when it came to ordering the meal all the beef had run out too! However all food was good on this leg. Food service was a little erratic and my wife was a full course ahead of me. I would travel again with China Southern Airlines but would hope for better plentiful alcohol choice and a greater choice of movies and Western music.","","","Business Class","","8.0","5.0","4.0","2.0","2.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Colin Lusty","Australia","2013-03-04","Recently flew from Shanghai Hongqaio to Qingdao on MU 5525 scheduled to depart at 08.30 am. Flight boarded on time and in common with all Chinese domestic carriers the cabin crew hustled passengers to get their gear into the overhead locker and take ones seat. Doors closed at around 08.25 am then we sat and sat and sat for 5 hours. Reason given was runway congestion at Hongqaio (a constant nightmare at this airport). After about 2 hours the food trolley was rolled out and the boxes containing bread cake and some nuts were handed out along with some drinks. We eventually took off 5 hours later. The 1hr 20 minute flight to Qingdao was uneventful. This is my 11th year of domestic flights in China and its always the same flying north in winter from Hongqaio airport.","","","Economy","","5.0","4.0","4.0","2.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","James Wood","United States","2013-03-04","JFK to BKK via PVG in Business class. Good service and food. Old style business class recliner seats with about 160 degrees of recline and adequate space. Cotton duvet and pillows are nice but the plane was not very clean. Flight attendants are ok. PVG transfer involved a longish walk and convoluted lines but was not bad. The PVG lounge was crowded and with uncomfortable seats and OK food. Overall good value for money.","","","Business Class","","7.0","4.0","3.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Steven Mccarthy Whitbread","Australia","2014-05-11","23/4/14 CZ302. 24/4/14 CZ303. 7/5/14 CZ348. 8/5/14 CZ301. The airline offers excellent value for money although the planes I flew on were a little old and tired looking and the electrics in the seats and headsets were faulty. The quality of the staff were outstanding (business class) and very well groomed. Seats were lay flat beds and very comfortable although a little extra leg room for those over 6' would be a bonus. Flights were on time and ground staff were friendly and helpful. The entertainment system was OK but a very annoying feature was the car ads which play at the beginning of every show and even if you change your mind and don't wish to watch a show that you have started watching you have to watch the ads again for a new selection. If I had one negative it would be the food which could only be rated 2 star and needs improving. Perhaps have a look at Cathy Pacific.","","","Business Class","","8.0","4.0","5.0","2.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jack Whiteley","United Kingdom","2014-05-07","CZ304 2 Nov Heathrow to Guangzhou. CZ303 9 Nov Guangzhou to Heathrow. Don't waste your time collecting SkyTeam points with this airline. It is impossible to redeem them on their website. Even when you ring China their points cannot be used on other Skyteam airlines so why Skyteam allow them as members is beyond me. Their new Dreamliner is very good in business class. I travel regularly and it is the only airline direct from Heathrow to Guangzhou. Seats are comfortable food is only just ok service can be fantastic and terrible depending on the crew. I only chose this airline due to the direct flight.","","","Business Class","","5.0","5.0","3.0","2.0","3.0","","","5.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","F Bethry","Luxembourg","2013-02-28","Check-in was uneventful in FRA used the Sakura lounge (JAL). The business class product on this new A330-200 was superb. The business class section is divided in 2 sections: 18 and 12 pax in a 2x2x2 configuration giving a very cosy and warm atmosphere plenty of space. This aircraft is equipped with proper full flat bed. The bed is a good 2 meter long about 50 cm wide (maybe more) the seat fairly wide (although narrower than SQ) which should not be a problem. We had all the amenities you can expect and a very soft comforter and pillow. The food was pretty good. we were offered a pre-dinner drink and a selection of Chinese style or western style food was available. The crew was available during the whole flight at the snap of a finger. The only negative points is that we were rushed through the meal. We had to slow down to make them understand there was no rush! Although the crew was nice trying their best to be polite and use proper English to get understood some lacked the elegance to provide a high standard service. The entertainment system was pretty good a large screen great picture and good selection of movies. Overall it was a very relaxing flight very good value for money in Business Class.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","F Bethry","Luxembourg","2013-02-28","PVG-DPS-PVG on the Airbus 330-200. Proper full flat bed. Good service although rushed through the meal again but we made sure the crew understood we wanted to eat slowly! Very comfy seat providing a good 6 hour rest. On these regional flights you don't get the full onboard amenities but it was ok. The blanket could be longer as it does not fully cover your body when lying down. The crew was nice always trying to help. English is not their strength - but the experience was good. I would fly with them again in business class as their fully flat bed was very comfy.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Guisheng Gao","China","2014-05-07","Travelled in Business Class Guangzhou to LA on Apr 29 CZ327 the seats were comfortable good range of movies to select food and drinks were very good and staff were very friendly.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Said","United Kingdom","2013-02-28","London to Sydney via Shanghai and return. All sectors on A330. Full flat bed on 3 sectors older cabin with good recline on Sydney to Shanghai sector. Two sectors on time one with 90 mins delay one with 60 mins - acceptable in my book. Plenty of choice of entertainment even for four long sectors on AVOD. Service from cabin crew was mostly charming and efficient but sometimes let down by difficulty with English. Food was variable but generally very good. Skyteam lounge in LHR very good Qantas lounge in Sydney excellent but China Eastern lounges in Pudong very poor. Overall four very pleasant flights and the flat beds with duvet and pyjamas a nice surprise. Considering the price I paid was equivalent to Premium Economy on BA Virgin or Cathay it was outstanding value for money.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Janina Rewaj","United Kingdom","2014-05-06","CZ 7968 CZ 308 CZ 343 CZ 344 CZ 307 CZ 7875. I travelled from Manchester to Melbourne via Amsterdam and Guangzhou China I must say I found the whole experience brilliant especially for the price I paid. The staff aircraft food inflight entertainment and help at the airports when changing flights were all great! I would definitely fly with China Southern Airlines again and I have already recommended the service to my friends and family.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Kenneth Bunt","Australia","2014-05-06","We flew to Guangzhou from Sydney on 11/4/2014 on flight 302 in Economy and were very disappointed-no individual TV screens hence very poor inflight entertainment. Food and beverages very basic. However on our return to Sydney from Guangzhou we were booked into Premium Economy. Our flight from Siem Reap to Guangzhou was delayed for at least 6-8 hours hence the overnight accommodation we had booked in Guangzhou was minimised to 2 hours - time for a 1 hour sleep and a shower-quite disappointing. We then boarded our final flight to Sydney in premium Economy flight 301 and the flight was fantastic. We had inflight entertainment and food service was really good. Beverage service was quite basic as the 1 bottle of red wine was empty hence we could only have 1 glass of wine. Leg room was great in both Economy and Premium Economy. China Southern needs to improve the quality of the flights to remain in a competitive market.","","","Economy","","3.0","4.0","4.0","2.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Salim Khan","China","2013-02-27","Beijing to Shanghai on 25th Feb 2013. ETD was 10.00 pm but flight left at 00.30 hrs. Circled around Shanghai for half an hour before being diverted to Hangzhou due to bad weather. Landed Hangzhou 02.30. Door not opened for an hour. Mayhem at counter. Hotels offered at 04.30 and buses for those who wanted to take train to Shanghai as flight was uncertain. This is the third time I have had such an experience with China Eastern and it's sister airline Shanghai Airline. The worst participants in the SkyTeam along with Delta.","","","Economy","","","2.0","0.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Bowman","New Zealand","2014-05-05","Flew AKL-CAN-LHR-CAN-AKL in April. Incredible low price for very comfortable journey. Small difference in service standards AKL/CAN/AKL v CAN/LHR/CAN in that the LON flights seemed to have better trained staff with better English. Charming service on 787 Dreamliner all sectors. Nice wine food average. 8 hour transit in CAN on the way back is a killer next time better to overnight.","","","First Class","","7.0","5.0","4.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Michael Beaumont","United Kingdom","2013-02-25","Vancouver (YVR) - Xi'an (XIY) via Shanghai Pudong (PVG). Vancover-Shanghai sector was good with a fairly new plane with seat back screens with AVOD and a reasonable range of films games etc. Legroom was probably above average. Dinner was of poor quality though breakfast surprisingly good. Drinks limited in range. Staff polite but not very communicative. By contrast the PVG-XIY sector was horrendous. Our original connecting flight had been cancelled and changed 3 months earlier this flight (from Japan) was delayed then diverted when fog came in. Told to rebook for the next day but there was mayhem at the desks with limited staff unable to cope with increasingly angry crowds. No hotel accommodation provided. Eventually I went back to the desk on a whim and discovered our flight had been reinstated but China Eastern hadn't announced it. We re-checked in and rushed to the gate just in time. Very cheap fares and now we see why.","","","Economy","","5.0","4.0","3.0","2.0","4.0","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Francis Boylin","United States","2013-02-18","BKK-KUM. We used this airline because its schedule meshed with ours and the cost was very economical. Luckily we had extra time built into our schedule because the aircraft left BKK over 1 hour late and of course we arrived at KUM more than 1 hour late. Aircraft was an older 737-300 and the cabin showed a lot of ware the rows were placed very close to each other and the plane was full. FA’s were pleasant and seemed to work hard at attending to the passengers needs and serving the meal. The meal was hot be we were not sure exactly what it was except it was supposed to be some type of chicken dish. When we arrived at KUM the aircraft was parked at a remote parking place and all the passengers had to deplane down portable steps and ride very full buses a long way to the terminal and immigration.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Lowry","Australia","2014-05-05","Business Class Melbourne to Guangzhou - 3 May. Took off on time landed on time. Great business class seat going completely flat providing opportunity to get some good sleep. Connecting to international flights at Guangzhou could be improved with ""through check-in"" capability with other airlines.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Francis Boylin","United States","2013-02-18","KUM–CTU. My wife and I traveled from Kunming to Chengdu to visit the Chengdu Panda Base. We took this airline because it was the best priced option. Our experience with this airline is that no matter what their schedule says they always seem to leave late therefor they always arrive late and this happened on this flight as well. Because it was a late evening flight there was no food service but there was a beverage service. FA’s were efficient in their duties and very helpful to the passengers. Aircraft was a newer 737-800 and appeared to be well maintained. The seats were well spaced and all appointments were well done. When we arrived in Chengdu our gate was not far from the baggage area which was just across from the arrivals area.","","","Economy","","6.0","4.0","4.0","4.0","0.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Keith Rusling","United Kingdom","2014-05-04","Outbound flight 0304 on 23/3/14 and return flight 0303 on 3/5/14. The flight was on time and was safely completed. That's the basics after all. Service was minimal and the cabin crew spent most of the flight chatting amongst themselves at the back of the plane. They came round twice each with drinks and food in the course of a thirteen hour flight. The food was right on the line as regards quality and quantity with very limited choice. The seat seemed to be the minimum size and was quite hard. The second-worst seat I have experienced as regards comfort. The charge for any excess baggage was £100 which I ended up paying on the return flight. Not impressed and will try to fly some other airline in future - maybe fly to Hong Kong and take a train into China.","","","Economy","","4.0","1.0","1.0","1.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Caroline Wu","France","2014-05-01","I took flight CZ348 Paris-Guangzhou in April 2014. The aircraft itself was a little out dated but it was comfortable. There were not many passengers so we had more personal space making it a pleasant trip. Staff were helpful especially the attendant in my area yet other staff seemed distant despite being polite. The service on board was good but could be better considering the length of the trip especially in terms of the catering offer. The entertainment system on offer was satisfying.","","","Economy","","7.0","3.0","4.0","3.0","5.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Sandy Yang","China","2013-02-15","SHA-PEK. MU flight operated by FM old 767 aircraft and FM crew. Seat very worn and very uncomfortable. No in-flight entertainment. No food provided only beverage. Delayed by 1 hr. The only good thing is that crew are friendly. Will opt for CA on this route in future.","","","Economy","","5.0","1.0","4.0","2.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","W Kong","Australia","2014-04-27","CZ325 25 April 2014. I flew from Sydney to Guangzhou with China Southern for the first time and was pleasantly surprised with the overall experience. We were allowed 46kg luggage limit and the spacious design of the seats. Overall experience was comparable to higher ranked airlines e.g. Singapore Airlines at a lower cost.","","","Economy","","9.0","5.0","3.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Y Ren","Australia","2014-04-27","SYD-CAN-LAX return in First and Business. It was a fantastic trip with China Southern great value for money. SYD- CAN-SYD in Business and CAN-LAX-CAN in A380 first suite. All flights take off and landed on time Check in at SYD and LAX are fantastic. I accessed Qantas Business lounge in Sydney and Korea Air First lounge in LAX. I have to say QF business lounge is away better than KE first lounge in LAX. Staff on board are very friendly and professional in general AVOD program are improved from my previous trip with CSA. Food and drinks are pretty good. PJ was distributed for CAN-LAX-CAN legs pretty good quality PJs as well. First suite with A380 is fantastic very private staff did great trip on LAX-CAN leg toilet cleaned every time after passengers used bed was made every time I left. Transit in Guangzhou is also significantly improved you don't have to go through security or immigration for international transfer at CAN. Airline stamp on your boarding pass and you can go straight to lounge or boarding gate. The only down side is staff at CZ lounge in Guangzhou a lot of flights landing at same time around 5-6am but seem the lounge does not have enough staff they are not really helpful either. Considering how much I paid it was great value for money with CSA.","","","First Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Manootham","Germany","2013-02-07","FRA-PVG-BKK. FRA-PVG flights on time on new and clean A330-200-completely full high season flight but crews were very friendly and attentive. 2x meals Lunch and breakfast were served each with 2 choices (Asian and Western) but this time the drinks offers were limited to soft drink 1 sort of beer and 1 French red wine only. AVOD with over 700 programs of films and games is more than enough. During the night flight crews came around regularly with water and soft drinks. We seated near the WCs and saw that cabin crews often cleaned the WC which was appreciated. Transit at Shanghai Pudong was better organized than last time. Onward flight PVG-BKK on smaller A320 without AVOD (only shared screen) flight full crew pleasant but worse English skills than on Frankfurt leg - Lunch (2 choices of Chinese) again limited drinks offered. Return flights BKK-PVG with 90 minutes delay. After landing in PVG with only 30 minutes of transit time - thanks to escort of CEA ground staff- smooth and quick transfers with immigration and security checks. PVG-FRA on very new A330. After arrival in Frankfurt CEA ground staff told us that our luggage will arrive a day later. Only two minus points - first for food and beverages which have gone down in quantity and quality and second - the slow cabin service. Will use again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Cao","China","2013-02-06","Shanghai Pudong-Kunming Tengchong-Kunming Kunming-Shanghai Hongqiao. Aircraft's new and well maintained crew friendly flights all more or less delayed for 1-2 hrs no inflight entertainment awful and very simple food served even for fist class. Beverages are very low-quality.","","","First Class","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Lisa Beckingham","Hong Kong","2013-02-06","Flew from Shanghai to Hong Kong on the 3rd of February with China Eastern (MU505). Flight was delayed by an hour. However the main issue I had was that half way through the flight the cabin filled with cigarette smoke. When I questioned the attendant she was rude and dismissive refusing to acknowledge what was apparent to everyone in the cabin.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Lim","New Zealand","2014-04-19","Flew Auckland to Guangzhou and return in the past week. The in-flight service was terrible on the way back to New Zealand and services were carried out without a single smile from any of the cabin crew. All the cabin crew had minimal English and were abrupt and inclined to give passengers any meal or drink irrespective of what was requested. They made assumptions that just because we spoke English we would therefore have an English meal. A smile would go a long way. Snacks were seen down in the kitchen area of the plane but we did not once have any of this offered. Hygiene standards questionable. When I went down to the back of the plane for a stretch and to ask for a glass of water I was ignored. Another hostess on her return trip back to that area answered my request once I caught her eye but all done without any eye contact or smile or any verbal exchange. Would not fly this airline again. For an international airline one would expect a better level of English language. At the end of the flight only one cabin crew in sight at the aircraft door and she was busy doing things so even if one wished to say thank you there was no one to say it to.","","","Economy","","3.0","4.0","2.0","2.0","4.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","L Jenkins","United Kingdom","2014-04-16","Impressed. For economy class felt this was comparable with Singapore. New planes good individual entertainment systems. Flew London to Sydney. Can't see the point paying extra in the future to fly with anyone else.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Kuroz","United States","2013-01-31","JFK-PVG (Shanghai) round-trip. Onboard I found the flight attendants did not speak English well and were not too interested in doing their jobs. The food choices quality and quantity were not better than my experiences in economy class of other airlines. On the JFK-PVG flight the menu was handed out for dinner and quickly collected back as if they were hiding something. Well they were as I realized on the flight back. After dinner I had to ask about dessert and a small container of ice cream was handed out. I saw a passenger having cheese I asked for it on the trip back and was reluctantly offered it. 8 hours into the flight flight attendants walked around with small sandwiches. The breakfast after this horribly long flight was not memorable and was worse than dinner. The seats are not lie-flat and were not that comfortable for an overnight flight of over 14 hours. Return flight was not much better. The menu was handed out and not collected until near landing time at JFK. Interestingly there were 3 meal services listed (Lunch Light Snack Breakfast) but only 2 were served on this 14.5 hour flight. Again meals were of economy class quality service was slow uneven and not enthusiastic. Beverage service was slow and geared towards minimizing consumption. As far as I could see I was the only one who got the cheese plate because I asked for it and the flight attendant reluctantly complied. Same quality seats as the outbound leg. While Business was really more like Economy Plus in terms of service there is also a small First Class cabin on these flights which appeared to be more comfortable with the lie-flat seats that have become popular on other carriers. A few words about Business class lounges. At JFK it was run by some other airline and was no better or worse than the usual JFK lounge. At Shanghai I would rate the lounge as one of the better ones I have experienced. The beverages and snacks were fine and suitable for the western palate. All in all I would not recommend this airline for business class.","","","Business Class","","2.0","2.0","2.0","2.0","4.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Richard Wong","Australia","2014-04-13","I was travelling from Amsterdam to Guangzhou on CZ308. The flight was smooth the entertainment unit was very good and always available and the food selection was reasonable. We were told because of severe storms at Guangzhou the plane would be diverted to Shenzhen and we would soon be given instructions. I thought this was a reasonable idea as quite possibly we would be able to catch a train to Guangzhou saving time or at least be let off the plane and have a stretch after such a long flight inside the airport terminal. Little did I know that we would have to wait an arduous 6.5 hours in the plane itself with barely any information relayed to us after about 1/2 an hour. This was most unsatisfactory and inconsiderate. What didn't help either was that the air stewards' English was as bad as my Chinese with any queries in English not understood replied to with a ""What?"". I hope this extremely long wait is not a recurring event for any airline.","","","Economy","","4.0","4.0","3.0","3.0","5.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Huang","Australia","2013-01-29","Flew from Wuhan to Xi'an Xianyang. Check-in staff at Wuhan were very rude didn't greet us and literally tossed our documents on the counter at the end. Flight was on a relatively new A320 with comfortable seats. Cabin crew were efficient but not polite and a poor quality meal was served half way through the flight. The fact they serve a meal on such a short flight is a bonus though. Overall standards left a lot to be desired.","","","Economy","","3.0","4.0","2.0","2.0","2.0","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Danielle Roper","Japan","2013-01-28","KIX-PVG-YVR (return trip) Economy class. 2.5 hour KIX-PVG departed on time and was serviced by a smaller aircraft with ""shared"" screens but decent content. Transit at PVG was reasonable no real delays to speak of and most staff were at least agreeable (though I wouldn't specifically say friendly). PVG-YVR also departed on time (arrived early in YVR) and was serviced by a larger jet that had individual touch-screens with an optional pop-out console that could be used for navigation. Selection of TV programmes movies and music was quite good and there were a few games to choose from as well. The food was airline food; nothing to really complain about here just standard fare (pretty bland and nothing special though what do you expect on an airplane). Staff were agreeable and came through at regular intervals with water and you could request other beverages as well. No real complaints. Will use them again.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Davoren Brian","Australia","2014-04-10","Travelled in Business Class Guangzhou to Sydney the seats are comfortable good range of movies to select food and drinks very good and good service.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Lichfield","United Kingdom","2013-01-25","LHR-PDG-DPS in business class on Jan 23/24 2013 on A330's. First leg on a Skyteam branded plane which had a few more rows of business class and was all very new. Seats were fine full lie flat good blankets and toiletries. Entertainment system was fine slightly limited choice. Food was a bit odd you get to select your main and then they serve a whole menu with different starters depending on the main which they hadn't mentioned when you ordered. Dinner served after take off was very good lunch served before landing was just about ok but choice was limited. Cabin staff were great very polite and quick to respond. The second leg was not quite so good it was just under 7 hours so by no means a short hop but they only served a 'snack' and I was very surprised when they said they had no breakfast. The plane on this leg was slightly older and had China Eastern branding blankets were not quite so thick but apart from that it was pretty much the same as the first leg. Staff were ok too. When I originally booked there was a 3 hour stopover in Shanghai but this was subsequently changed to 8 hours. Business class lounge at PDG is pretty ropey bad food uncomfortable chairs and painfully slow WI-FI. The Skyteam lounge at Heathrow is pretty good though. The only other annoyance was that they didn't have any visa on arrival forms for Indonesia which meant we had to find them when we arrived and then scrabble around for pens. The other thing is that it is impossible to choose your seats before you get to the airport which is pretty unusual in this day and age but having said that they did honour the request on my booking for a window and an aisle together. All in all a 6 out of 10 experience and actually one minor benefit of the changed arrival time is that you avoid the terrible traffic in Denpasar. Could easily be improved by more modern web booking system more food on the Bali hop and perhaps a slightly wider choice of meals. But then it is a lot cheaper than anybody else for this journey.","","","Business Class","","6.0","4.0","3.0","2.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Knibbe","South Korea","2013-01-25","Flew from Seoul to Dhaka return via Shanghai Hongqiao and Kunming. The price was less than half of any competitor's price. I was pretty satisfied with this airline. The airplanes were modern and clean. The English level of the staff was not high but they were quite friendly and efficient. The food was reasonably good but only Chinese style food was available. The flight out of Dhaka was over an hour late departing and so I missed the connection in Kunming but the staff in Kunming were friendly and reasonably efficient in arranging another flight for the following day and a free night's accommodation in Kunming. No entertainment was available but that doesn't bother me. I don't really have any complaints about this airline.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Ritchie","United Kingdom","2014-04-07","LHR-CAN-MEL/SYD-CAN-LHR (22 March - 6 April 2014). 787 aircraft seating was a little more cramped than the A330-300. The seat pocket is low and therefore equates to less leg room. The seat was also narrower than the A330. All aircraft were fitted with adequate entertainment systems (on demand movies your own screen etc). Staff were competent. English is not fluent for most but they are eager to assist and did understand all of our requests. In my experience this is consistent with airlines such as Qatar and Emirates. The food was regular and very tasty. All flights were on time or early. Guangzhou Airport is basic. You cannot buy your way into a lounge. There were 2 lounges for frequent flyers only. Overall my wife and I found the experience in Economy comparable with 5 star carriers who we have flown frequently in the past 4 years. We chose China Southern for our flights to Australia due to the price difference. Provided China Southern continue to undercut the competition I will always fly with them.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wayne Zhou","Canada","2014-04-01","CZ3189 from Shenzhen to Beijing on April 2nd. The weather in Shenzhen was terrible. I was told the flight would be delayed for almost 4 hours. Fortunately while I was staying in the lounge the ground staff were very patient and nice. They kept me informed of the latest information on my flight every half hour until take off. Although my flight was delayed I believe I still will choose China Southern next time.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","W Brittany","Japan","2013-01-24","Return Sapporo to Singapore via Shanghai. I chose China Eastern for the price. Overall I have no huge complaints. The worst part of the flight was transferring in Shanghai but CEA can't really be blamed for that. Most of the flight attendants were relatively polite. I was however not impressed with the food. On the first flight the meal was almost inedible. On the second leg the longest of the two they only gave us a snack pack with a variety of packaged snack foods. Hot meals were offered on both the return flights but they were also pretty bad. The drink selection is also very limited. There is no personal entertainment system that most of us frequent international flyers are used to. There is just a screen a few rows ahead showing Chinese TV shows with subtitles. As it was a night flight and each leg was relatively short it wasn't a problem. Seeing as CEA fulfilled their basic obligation which was to get me to my destination safely while charging almost 300USD less than any other airline I would possibly fly them again. But if I needed to take a flight longer than 5 hours I'd definitely spend the extra cash and choose a different airline.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","I Majoli","United Kingdom","2014-04-01","CZ304 London to Guangzhou Business class. Staff very friendly attentive and helpful. Our seats 14 K and H were not reclining so we changed to 14 G and D which were reclining but a bit loose as they were happily swinging. Our TV screens were not working. Stop in Guangzhou wait in the lounge. Ok but if you are vegetarian no much to eat. We had a refreshing shower. Boarding next flight CZ305 to Auckland Business class. From the start a strong argument in Chinese with a lady economy class passenger. 4 economy passengers were seated in business class for take off after which two of them refused to move. Finally they were sent back to economy class. Curtains do not work. All the flight through economy class passengers were strolling through business class talking loudly. My seat 14A was not reclining so I had to move seat again. The food was good for my husband and for me (vegetarian option) friendly staff. But at one time our crew member apologised as she was called to help in economy class. Landing in Auckland. Already the huge wave of economy class passengers were rushing through the curtains and was contained by two ladies cabin crew. Luggage collection: We should have got our luggage in priority being business class passengers. Our luggage were the last ones to arrive. It was a very unpleasant experience with many passengers pushing through and piling their numerous pieces of luggage next to you. We have to travel back in two weeks time. Hope that the trip will be more pleasant and of a better quality. On the good side the planes are new and the pilots excellent.","","","Business Class","","4.0","2.0","4.0","3.0","3.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","N Nardone","United States","2013-01-18","JFK to Bangkok via Shanghai. We are a family of 4 so the price difference was significant. Had a pleasant experience and encountered no major issues. Biggest challenge was going through China but if you can handle the slow processing and tight security then this airline will serve your needs. Flight attendants were laid back but were nice enough and were helpful when asked. Food was adequate and included fresh fruit. On the flight over there were sandwiches and drinks available throughout the flight at the back of the plane in addition to the regular drinks and meals served. Warm wash cloths were passed out for freshening up. were Not many entertainment screens but most passengers had iPads or laptops for entertainment. The seats were no different than any other economy class seat we have travelled in. Don't expect luxury perfection or extreme efficiency but the price makes any cultural differences worth the ticket price.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jasmine Lufti","United Kingdom","2014-03-30","Heathrow to Bangkok Thailand via Guangzhou China. I was pleasantly surprised about how great the flight was both ways. We flew a Boeing 787 economy seats. We were provided with a blanket soft pillow and headphones for the in- flight entertainment system and the seats were comfy. On the way out my boyfriend who is 6ft did not mind the amount of leg room (although we cheekily asked the China Southern check in rep to book us in the seats with more legroom just before the start of first class on the way back which was excellent as we could fully stretch out). We were fed twice on each 12 hour leg of the journey. We were also offered plenty of drinks and were given snacks by the cabin crew who were all Chinese polite and spoke good English. My only disappointment on the way out was that my entertainment screen was broken but instead of asking to be moved I just shared my boyfriend's screen as there were two headphone sockets. There was plenty of choice of new classic Asian etc movies music games and so on to keep us occupied. In comparison to other long haul flights I've taken the seat belt signs did go on quite a bit due to mild turbulence but I appreciate being safe than sorry! Lastly the toilets were fine and clean the connecting flights were fine (received another meal then) and the ground crew were helpful at Guangzhou. All in all I had no problem with this airline.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Harry Clark","United Kingdom","2014-03-29","LHR-CAN-LHR. Brand new Boeing 787 very modern and clean. The price for a full service airlines flight was by far the cheapest and most valuable. For this rate I was happy that it's a safe and comfortable flight and anything on top of that was a plus. The inflight entertainment catering and communication were average but if you wish to pay more for movies gourmet food and native English then CZ isn't your choice.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Catherine Yeung","Hong Kong","2013-01-16","Hong Kong to Honolulu via Pudong mid December 2012. Inflight service was terrible as was the food. The crew on board were aloof and a couple of times when I asked for a drink of water I was told to get it from the rear of the aircraft. Even for long haul flights they do not provide snacks other than nuts - even then you have to ask for them. What is more outrageous was their refusal to provide a spare US Immigration form to one of the passengers who had messed it up. Very few of those passengers who boarded at Pudong read or write Chinese let alone English so completing that form was a real challenge. The passenger behind me needed a new one and was told to get it at the Immigration hall at the Honolulu airport. The inflight service on the way back was likewise poor. The plane arrived 2 hours late at Pudong and no explanation or apologies. I will never fly this airline again.","","","Economy","","","4.0","1.0","2.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Bishop","Japan","2013-01-14","OKA-FRA return - A332. Aircraft was ok reasonably clean however female staff were rude (male counterparts were friendly and helpful). Flight-out was pushed-back 1 day approximately 2 weeks before departure. Flights departed/arrived on-time. Food wasn't great but we flew Domestic so you get what you pay for. Getting a transit ticket in Shanghai was crazy. Almost missed leg from Shanghai to Naha (Okinawa) as gate change was not announced until we asked why our flight was not on the board at the gate originally assigned (gate attendant gave us a dirty look and no answer when we asked why the gate change was not announced earlier). Overall experience (relative to the ticket price which is considerably less than the competition) is acceptable.","","","Economy","","5.0","4.0","2.0","3.0","4.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Stanton","New Zealand","2014-03-27","Very attentive staff easy to communicate with. Nice comfortable reclining seat and the food was ok. Flying from Auckland to Moscow via Guangzhou. When I arrived at Guangzhou an airline staff member met me and offered me hotel accommodation as I had a long wait over. I had not asked for this. He then guided me through customs. I have never had that level of service before on any airline! The seats on the 787 were very nice and the entertainment section was fine. The staff were using English as their second language and possibly third so one must expect some less than perfect communication. I hope the return journey is going to be as good.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","E Agamennone","China","2013-01-11","Shanghai to Rome on December 20. No online check-in system and no controls at the SkyTeam Priority check- in area where I had to queue for 15 minutes. VIP lounge is below standards and my flight was not called so I was late at the gate. No in-flight entertainment system and the variety and quality of food was poor. A good note is that the quality and friendliness of the staff has improved possibly a sign that the overall level of service will follow.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Kevin Tao","Australia","2013-01-08","CJU-PVG-SYD. New 737-800 from Jeju to Shanghai (economy) no food or IFE but it was only a 50 minute flight so that was alright seat decent for a 737 and service was nothing out of the ordinary. Business class lounge at PVG was a bit small and old the hot food section at the buffet was cold. PVG-SYD was on an A330 with lie-flat seats. Lots of movie choices on the IFE and the food was excellent. Flight attendant service was great. Would fly China Eastern again if I had the chance.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Laura Humphries","United States","2014-03-19","14th March flight number CZ327. Flew from Guangzhou to Los Angeles on 330-200 for a business trip. Good facilities at the airport very kind and helpful staff good baggage allowance. No delays. The seat on this plane was comfortable. They could do better on the food and entertainment.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Dave McCormick","Canada","2014-03-17","Oct 12/13 YVR-CAN flight CZ330. Oct 13/13 CAN-KTM flight CZ3067. Nov 17/13 KTM-CAN flight CZ3068. Nov 18/13 CAN-YVR flight CZ329. I flew from Vancouver to Guangzhou to Kathmandu and back in Oct/Nov 2013. Flights were on time I liked the food my luggage arrived the cost was better than the competition the plane was clean the staff helpful including office staff in Kathmandu where we had to change our flights. Can't really ask for more than that. The only possibly negative thing I could mention is the 8-hour layover in Guangzhou connecting from our flight from KTM to our flight to YVR. Guangzhou airport isn't all that interesting for an extended wait. However things like that can't be helped.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Stefanides","Czech Republic","2013-01-07","HRB-PVG. Good service for a domestic flight. Good legroom and comfortable seats. Flight attendants were very attentive and smiled. However the dinner was a disaster.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Sutton","Japan","2013-01-07","OKA-PVG-CDG-LHR return in economy. CDG-LHR leg was serviced by Air France as part of their Sky Team agreement. Delays on most flights with some explanation but did not affect connecting flights. Cabin crew were robotic with very few smiles and very curt English. In-flight entertainment ranged from nothing to HD level in-seat monitors with an excellent choice of movies and games (CDG-PVG only). Was upgraded to business on the OKA-PVG flight and was pleasantly surprised by the food. The economy food was edible. Overall good value for money and much better than I was expecting having read the reviews here. The transit in PVG is an experience I never want to experience again but that is not China Eastern's fault. Would never travel via China again just because of that.","","","Economy","","7.0","4.0","2.0","3.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Ingrid Davies","Canada","2014-03-13","Our flight to China from Vancouver was far below an acceptable level. The televisions didn't work staff were less than helpful and not once did they come around to collect trash. Passengers were congregating in the back of the plane asking for water and other beverages while staff sat eating their lunch and snacks. We understand that they are entitled to breaks but they were hardly visible in the cabin other than to deliver meals. Although our flight home was on a new plane and staff were much more accommodating we were unable to do online check in and were told that our seats were pre-selected for us. My husband and I were seated at least six rows apart.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Wilson","Canada","2014-03-11","The flight from Vancouver to Guangzhou was terrible tight cramped seats in a less than clean plane. Washrooms were smelly and poorly maintained. Service was minimal had to go to the back of the plane where staff were socializing to request a beverage. The return flight was on their new Dreamliner which was clean however seating was small and very cramped. We had booked these flights months in advance but there was no option to book seats and were forced to sit apart!","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Maarten Jonkman","Netherlands","2014-03-11","Amsterdam - Guangzhou - Auckland v.v. in Boeing 787 and Airbus A330-200. Good modern planes with friendly and helpful staff. Food good for an airplane. Legroom good enough for my 1.90m. Seats rather hard to sit on. No delays or other incidents. Most passengers were Chinese speaking but a considerable number not. Overall the command of English of the FA's was poor.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","G Hwang","United States","2013-01-04","PVG-DEL-PVG in business class. Both flights on A330s but different configs and service levels. Outbound flight was an older plane with 2-2-2 seats that reclined to an angle and did not lie flat. FAs went about their work perfunctorily. The food was very bad - both options were like an economy class meal in terms of taste and quality. They did not have a dessert cart. IFE system had a fair selection of movies. Return flight was better with a newer plane and lie flat seats. FAs were professional and pleasant and spoke English better than the outbound flight. Meals were also tastier. The price for the flight is good but you get what you pay for and quality is uneven.","","","Business Class","","3.0","3.0","3.0","2.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Kevin Noss","United States","2014-03-10","A frequent flyer of China Southern mostly flying between Chinese major cities. Unlike the other reviews I think their service is excellent flight attendants are nice and helpful. Last week from Shanghai to Shenzhen we were given a free upgrade as they noticed we were with a 5 month old baby. Food was ok and the leg room makes the flight more enjoyable. The ground service is much more than we expected as we speak only a little Chinese and they did a pretty good job on explaining everything to us.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","E Liu","United States","2013-01-03","DXB-KMG 29 Dec 2012 Economy class. Ancient 767-300 still in Shanghai Airlines livery. Overhead video was not working and no audio entertainment provided for this 7 hour flight. 2 meals served both were good for economy class. Seats had generous pitch and were quite comfortable for economy class.","","","Economy","","4.0","4.0","3.0","4.0","1.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lisa Douglas","Australia","2014-03-07","I have flown China Southern many times. Melbourne to Guangzhou leg is not great compared to other airlines. However I fly during the night so pretty much sleep anyway and don't have any need for entertainment system. Food is not to my taste so I take my own to get through. In terms of value it is unbeatable. Guangzhou to Amsterdam leg is a different plane and much better. Thoroughly recommend but don't get on expecting top tier bells and whistles. Great for the additional luggage allowance.","","","Economy","","7.0","5.0","5.0","5.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Sebastian Plaus","China","2012-12-31","Shanghai-JFK non stop connection in Business Class. Overall an awful long flight. Only two direct flights one of them operated by China Eastern - that's why I ended up with them. Business Class not comparable with leading European or other Asian carriers. Very worn down no flat bed IFE outdated seats rather uncomfortable and service not really great. Overall an OK experience just because it's a non stop connection and much less time consuming compared to stopover connections. Overall experience is just OK not really worth the money though.","","","Business Class","","5.0","2.0","2.0","0.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Hollin","United Kingdom","2014-03-07","Travelled London to Bangkok and back from Manila both via Guangzhou. Out of the 4 flights the staff on 3 of them were very poor and in cases extremely rude. On one flight a stewards jacket was over the back of my seat I took it off so not to lay back and crease it asked a member of staff to take it who with a slight grumble literally snatched it out of my hand. As I was sat at the very back of one flight on take off I turned round to notice one staff member slumped in her take off seat asleep. These new Dreamliners they use have terribly uncomfortable seats I didn't want to sit in them for 2 hours never mind 13hrs. I found I got a lot more space and nicer seating on the 2 short haul connection flights which used older aircraft. They were the cheapest though and had the route we wanted so would use them again but only if the price and route was right though.","","","Economy","","6.0","2.0","2.0","2.0","3.0","","","5.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Y Ren","Australia","2012-12-28","SYD-PEK-SYD in Business class via Shanghai Pudong airport. Positive parts are: Good value for money A330 SYD-PVG-SYD A321 PVG-PEK-PVG seats are comfortable angled flat bed proper business class seats for domestic legs as well food and drinks are good in all legs amenity kits are great for international flights not bad inflight entertainment system and you can accumulate sky team member points. Down sides: Consistent bad service in different countries and cities. During the flight it was fine nothing special and staff need more training for attention to details. Lounges in PVG are tiny and dark you have to pass boarding gate to get into the lounge so if boarding in process then you have to wait for 20-30 minutes to go down to the lounge.","","","Business Class","","4.0","3.0","2.0","4.0","4.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Hui Li","United States","2014-03-06","Beijing to Los Angels CZ3162 (Beijing to Guangzhou) and flight CZ327 (from Guangzhou to Los Angels). My flights (2 in total) were all good. I spent more than 12 hours on the longest one and it was ok. I enjoyed the comfortable seat and the fantastic entertainment system. The food service was as good as other business class flights I have taken. Staffs were nice and helpful. Provided with a pillow and blanket that allowed me to sleep during the flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Lim","Singapore","2012-12-14","SIN-JFK with a transit in Shanghai. Both flights departed on time and arrived early. Cabin clean but a little dated. No personal in-flight entertainment systems even though it was a 20-hour journey. Crew got the job done but did not go beyond that - spoke limited English. Meals served did not always correspond to time (whether at the origin or the destination) - on my flight from Singapore to Shanghai a full meal of rice/noodles was served 2 hours into take-off at 2am and no breakfast was served even though the flight was scheduled to land at 6am. Similarly the 14-hour flight from Shanghai to JFK only saw 2 meals served 2 hours after take-off and 2 hours before landing. Stereotypical airline food served somewhat tasteless but is not inedible. Best to bring your own food on board if you (1) are not inclined towards Chinese food (2) are picky or (3) are easily hungry. Toilets were clean. Many passengers (especially on the Shanghai-JFK leg) were loud and pushy. I had a decent experience with the airline but I probably would not fly with them again if I can afford it.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Simonson","Canada","2014-02-28","Flew from Vancouver to Delhi bumped in Guangzhou. No explanation. Return trip 3 weeks later. Food was poor special diets were not observed (Hindu given beef celiac given wheat noodles) staff indifferent and were not visible for hours at a time. Bathrooms smelt no inflight entertainment (paid or otherwise) asked to upgrade (not possible) small seats with only slight recline booked months ago but were seated apart staff had poor English skills. The longest stretch was 13.5 hours.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Stephen Bustin","United Kingdom","2012-12-06","LHR to PVG. Main gripe is that there is no online check-in which mean turning up at airport 3.5 hrs before flight departs and having to queue to get a good seat. Airplane very clean and good first impression. Seat comfortable and legroom excellent (seat 32D). Service lacklustre without much attempt to be quick. Poor selection (no sparkling water and no white wine). Food edible but little thought for presentation or variety (cold starter warm main and yogurt). Served dinner twice (2hrs into flight and 1.5 hrs before landing when breakfast would have been more appropriate). Staff okay but not especially friendly or alert. Entertainment system excellent with HD-quality picture and lots of choice. Would have recommended but for lack of online checkin.","","","Economy","","5.0","4.0","3.0","2.0","5.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Y Hu","Australia","2014-02-20","I am a regular customer with China Southern. From the past 5 years of Sydney-Guangzhou and Guangzhou-Sydney experience I can tell the improvements the CS air has made. They have employed Australian flight attendants as part of the crew to facilitate the communication with non-Chinese speaking passengers. I flew on 19th Feb CZ 301 from Guangzhou to Sydney the new service style impressed me a lot. Cabin crew were patient and considerate.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","F Melody","France","2012-11-30","Beijing to Hong Kong via Kunming. When I checked in in Beijing was told my luggage will not be transferred to Hong Kong which meant that during my 1 hour transfer in Kunming I would have to take my luggage check in again for Hong Kong pass visa control and security control again. Arrived in Kunming on time but waited 10 mins inside the plane. I had to run to get my luggage go to the check in desk arrived 2 mins before the end of check in - told they could not register my luggage because it was too late. They finally let me go with my luggage in the cabin. When I arrived at the boarding gate I was told to hurry up! Finally left 15 mins late (some other passengers arrived after me). Arrived in Hong Kong another 10 mins wait in the plane. Otherwise the flight was good the hostesses were nice and polite the food was ok the seat comfortable.","","","Economy","","4.0","4.0","2.0","3.0","4.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Zhou","United States","2014-02-19","Dalian to Seoul. Dalian airport is convenient due to its small size. The in-flight service is great the chief attendant noticed my 1.5 year old son sitting on my lap and she managed to find two spare seats for us without me asking for it. Overall I had a very good experience with CS Air.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Peter Thackray","United Kingdom","2012-11-27","Flew PEK-XIY. New Airbus A321. Departure was about 15 minutes late due to incoming aircraft being delayed due to ATC problems. Boarding quick but no special arrangements for Priority Customers. Overhead screens showing film in Chinese with very small English subtitles. Aircraft clean and tidy. Complimentary drink/snack offered during flight crew spoke some English and all announcements in Mandarin and English.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R O'Neill","United Kingdom","2014-02-17","LHR-SIN via CAN. After reading all the negative reviews I was slightly worried about my trip to Singapore via Guangzhou. The Dreamliner was used between London and Guangzhou (12.5 hours) and this flight was lovely. The food was delicious and the entertainment good. Seats were also very comfortable. London to Guangzhou was very enjoyable (this flight was the most important for me in terms of comfort due to the length). Between Guangzhou and Singapore (4 hours) this flight wasn't as nice. I never imagined you could get such horrible food on a flight. I would definitely fly China Southern again the price is hard to beat!","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Gaynor","Japan","2012-11-13","I flew from Tokyo Narita to Singapore via Shanghai and I definitely got what I paid for. Three out of my 4 flights were delayed and only one was explained since there were mechanical problems and it left 2.5 hours late. On my last flight we started boarding when we were supposed to be taking off and staff acted like it was normal (no explanation or apology given). The meals and staff were good; I would say the delays were the most aggravating. Probably won't travel with them again.","","","Economy","","3.0","4.0","3.0","4.0","1.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lois Peterson","Canada","2014-02-17","Enroute to Delhi from Vancouver a six hour delay in Canton. Crew had no English to answer passenger questions deal with customs paperwork etc. No entertainment on 13 hr flight. Headed home stranded overnight in Delhi with 12-hr delay expected to share room at hotel with stranger or pay 50% of cost.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Robert Stanley","Thailand","2012-10-13","PVG-JFK-PVG. Old Airbus 340 no in-seat moves as advertised no leg rest as advertised poor food and very dirty planes both ways. Cheap flight but you get what you pay for I do this Asia to North America run 3 or 4 times a year. It's worth the extra $ for a western airline company.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","K Hughes","United Kingdom","2012-10-07","I flew return Paris CDG-Shanghai-Fukouka flights were on time. Aircraft new luggage was checked all the way through from Paris-Fukuoka and arrived no problem. Staff friendly. Paris to Shanghai flight had own entertainment station. There was a wide range of English films. Meals were good and comparable to other economy airline food. It was Chinese food beef and noodles pork and rice seafood and rice dim sum. What else would you expect from a Chinese airline.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Devastotra Poddar","New Zealand","2014-02-11","29 May Auckland NZ - Guangzhou CN CZ 306. The seat was broken and wouldn't recline and I had to fly sitting up straight for the 12 hour journey from Auckland to Guangzhou. Was not happy with their service. Would prefer not to fly with China Southern.","","","Economy","","3.0","1.0","3.0","1.0","2.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Cao","China","2012-10-05","Shanghai Pudong-Osaka return with very old B738 and A330 both on time. VIP lounge at Pudong and Osaka airport are small packed nothing to eat cabin crew rude and unprofessional food & drinks are very simple and tasteless can't compare with ANA or Japan Airlines on the same route.","","","Economy","","3.0","3.0","3.0","2.0","0.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Mundy John","Australia","2014-02-07","SYD to LHR on 03/02/14. Excellent trip. Service was better than expected especially since reading many negative reviews of CSA. The A380 flight to Guangzhou was almost empty in business class which explains why CSA is taking this plane off the Sydney route I feel if they were to keep with it their patronage would certainly increase if my flight was anything to go by. The food service was as good as the other business class flights I take. Others complain about lack of English and flight deck announcements but I did not find either a problem. The A380 and the 787 make for a great combination for the Canton route and I appreciate the hotel offered for the layover.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Mukherjee","United States","2012-09-19","On July 20th I took off from Beijing to Kunming via China Eastern flight #5706 on my way to Kolkata (via flight# 555). The plane leaving from Beijing to Kunming was late by two hours. I missed the connecting flight to Kolkata. There was no guidance or help at Kunming. I picked up my checked luggage and went to the terminal for the connecting flight. I found a lot of confusion at the ticket counter and finally gathered that I had to wait for the same flight next night. The next day after receiving the boarding pass I arrived at the departure gate where the plane was delayed for more than hour - no announcement no apology. My return trip from Kolkata to the USA was to be via China Eastern. Instead I bought a one-way ticket via another airline. I realize I would not get a refund for the unused portion of the China Eastern ticket but I have no regrets.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Roger Stone","Australia","2012-09-17","PEK-NKG in First (which is more like business class in many other countries). Despite the seemingly endless delays at Beijing that are common these days (often due to poor weather) my flight was good. Attention to detail seems to have improved markedly at China Eastern since my last flight with them. Breakfast was excellent and my bags arrived quickly at Nanjing. Only issue was at the special check in for first class in Beijing where the staff member did not seem to understand my electronic ticket. I even enjoyed the quality documentary played during the flight.","","","First Class","","8.0","5.0","4.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Lylou","Belgium","2014-02-04","I flew from Seoul (South Korea) to Auckland (New Zealand) with this company and I don't have any complaints. I was worried at first because of all the bad reviews I read online but my flights (4 in total) were all good. I spent more than 12 hours for the longest one and it was ok. The comfort of the seat is normal in comparison to other companies. The food is good the staff are nice and helpful and there are plenty of movies TV shows and music.","","","Economy","","9.0","3.0","4.0","3.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Mike Orszag","United Kingdom","2014-02-04","First Class 787 route between London and Guangzhou. China Southern is the only airline with First Class on the 787 and it has a cabin with four excellent seats (the ones on the plane from London to Guangzhou were a different colour but otherwise the same as on the trip back). The service was outstanding - in both directions I was the only customer in First Class and I had 3 flight attendants assisting me. It was particularly easy to get on and off the plane - no hassles with secondary visa checks or other issues normal with trips to China.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Colin Hughes","Australia","2014-02-03","Great value business class. I travelled from Sydney Australia to Manchester UK in January 2014 in business class on A380 and A330-200. Lie flat seats on all long haul flights which were very comfortable. Cabin and ground staff were all helpful but could have been friendlier. Food was not up to usual business class standard. Overall a very good travel experience.","","","Business Class","","8.0","5.0","4.0","2.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Zhu Zhijie","China","2014-02-03","Guangzhou to Paris check-in at was fast with my baggage. Nice entertainment system the movies are new. Clean and quiet cabin. Cabin crew are friendly and efficient.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Gilberto Camacho","Macau","2012-09-16","HKG - Shanghai - Fukuoka and return: all 4 flights A320 were on time all aircraft's looked new and similar to those of Easyjet. Staff speak fairly good English but lack experience in onboard servicing. Food was poor and looked careless. In general inside the aircraft is cleaner and in better shape than some of British Airways aircraft's I've flown. Seat comfort normal. Customer service has a lot to improve.","","","Economy","","7.0","5.0","4.0","3.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Buth","China","2012-09-09","Sitting in the so called ""First Class Lounge"" of China Eastern Airlines in Shanghai Pudong Airport waiting to board my domestic flight to Liuzhou? Checked in one and a half hours in advance and was directed to the lounge. Waiting to be called for boarding. All other flights are being called except mine. Finally 30 minutes after scheduled boarding time I get up and ask when boarding would start. I am being told matter-of-factly that the flight is delayed by three hours as if it was the most natural thing in the world. No apology or empathy. Lounge hostesses could not care less. Do not believe that it is their duty to inform guests of delays. Their job is only to inform of boarding times. China Eastern still don't understand customer service.","","","First Class","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Bennett","United Kingdom","2014-01-31","On 3/12/13 we checked in at LHR for flight CZ304 and were kept waiting 1.5 hrs for someone to bring a wheelchair - it never arrived so my partner had to push me through to the aircraft. On arrival at Guangzhou the plane off loaded via steps to the tarmac. However as there was no lift available and only two small framed men who thought they were going carry me I had no choice but to negotiate the steps and I then I had to climb very steep steps onto the waiting bus. The return journey on 16/1/14 from Melbourne flight CZ322 to Guangzhou. This time the aircraft went to the terminal and a young lady waited for me with a wheelchair- only to push me around the corner to yet another flight of stairs! After much ado a young man came and pushed about 2 miles and then onto a bus to passport control this had taken approximately 1.5 hours.","","","Business Class","","2.0","5.0","2.0","1.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A O'Hearn","Australia","2012-09-09","KUL-PVG on A320-200 Business Class seat 6J. For a 5hr30min flight this aircraft was not good - an international flight but was treated like a domestic flight. Pre take-off drinks fine and then although departure was 0155 (delayed to 0245) it was a drink after take off and nothing until 1hr 30mins before landing when breakfast was served. Aircraft old and the seats hard and you couldn't sleep on them. No IFE at all not even music! Would not recommend Business Class on this type of China Eastern Airlines aircraft.","","","Business Class","","2.0","1.0","4.0","4.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Kudrewicz","Russian Federation","2014-01-29","Moscow to Sanya and back. Flight to Sanya (with one change and stop) was ok though food and inflight service is quite poor. Return to Moscow was horrible. Flight from Sanya to Guangzhou was delayed 2 hrs so we missed our plane to Moscow from Guangzhou. Ground service of the airline was very bad. They were slow and spoke poor English. We spent almost 3 hrs after arrival to re-book our tickets collect luggage and wait for the hotel transfer. Flight CZ6001 was very difficult. After check-in the whole flight was taken for a security check 20 min before boarding: you go for the check wait get a card in addition to a boarding pass wait in another zone then go downstairs to a bus collect the card then almost 30 minutes on a bus to the plane. Stop in Urumqi for passport control you leave the plane wait in line for passport control go to wait for the boarding back then take off. They feed you just twice - once between CAN-URC and then once between URC-MOW.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Jimmy Ludverd","United States","2012-08-28","JFK-PVG-FOC. Was a disappointing flight. 30 minutes delay after we boarded the aircraft. FA's served few cups of water after the takeoff and weren't seen for the next 4 hours. Seat uncomfortably narrow with very little leg room. No individual IFE and movies were played repeatedly. A cold and tasteless sandwich served before landing. Overall good value for the money but I will not fly this airline again.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","AP Sebire","Australia","2012-08-01","Sydney to London return in economy was a major feat of endurance with this airline. No online check-in check-in staff in PVG didn't know which rows were the exit rows IFE was amateurish (two movies repeated endlessly on drop-down screens on both flights except when someone had recorded one over the other cutting it off before the end) toilets were filthy by the end of each 10 hr flight. Even adjusting for the common 30-60 minute boarding delays two of the three flights arrived at times over an hour different to what was on the ticket! The newish A330s were okay if unlike my neighbour your seat didn't break. Biggest hassle was their inability to check through luggage from partner airlines in Shanghai: I had to collect my bag from the KLM flight and then lug it upstairs queue endlessly and check it in again for China Eastern to Sydney even though the bag tag said SYD. The most disorganised airline I've ever flown with!","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Pittaway","United Kingdom","2014-01-25","LHR-CAN-MNL and return. I must admit that when I booked with China Southern I was a bit nervous about it as I had read several poor reviews but I needn't have worried as all the flights were fine. We were travelling with a 6 month old baby which proved to be no problem. There was no bassinets available on the LHR-CAN leg (which was fine as my daughter will not sleep in a bassinet at all) so they gave us a row to ourselves so we had plenty of room. They gave us a row to ourselves on all legs thereafter. Flights were on time. Dreamliner was all fresh and new. Food was as good if not better than other airlines I have flown with. All the staff were pleasant and very helpful - especially with the baby. The layover in Guangzhou was overnight on both outward and return and they provided hotels each time. Both hotels were of the highest quality. We managed to miss the bus to the hotel on the outward leg so they upgraded us to the Pullman Hotel at the airport which is only a few mins walk. We will definitely fly with them again.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sarah Howe","Indonesia","2014-01-22","CGK-CAN-YVR-CAN-CGK Christmas 2013. Best price by far. If you don't care about inflight entertainment food drinks or service - but love saving that $1000+ then just be ready. My partner and I prepared our fully-loaded and powered-up tablets two foot long subs each plus copious snacks a bottle of wine and a six pack (all bought inside the secure zone). China Southern does provide you a hotel - we had two 23-hour layovers - but you are way out of the city. We splurged and spent one night at a hotel closer to the uber-urban city center and it was worth it. The plane was safe we were on schedule - efficient check-in. a sturdy airline I would fly again if time and comfort are again not the issue.","","","Economy","","5.0","1.0","2.0","1.0","1.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Y Yang","China","2012-07-24","PVG-DPS return in business class. Check-in is swift in PVG. Lounge in PVG T1 is dated. Both legs are delayed for one hour. Well maintained A333 with pod seats though not real lie-flat comfortable enough for sleeping. Food is very average not up to a business class standard. Service is sufficient but you would expect much more. AVOD works well but the screens on bulk head seats are way too small. I will definitely choose MU J class again if the price is as competitive as this trip (less than USD900 for a 6 hours return flight).","","","Business Class","","7.0","5.0","4.0","3.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Ramsden Amy","United Kingdom","2014-01-21","My husband and I flew from London to Ho Chi Minh City via Guangzhou and Hanoi to London via Guangzhou. Flight from London to Guangzhou was on the new Dreamliner which was very nice and inflight entertainment was good food was good and we slept most of the way as it was a night flight. Then had a 2 hour stopover in Guangzhou as it was New Years Eve decided to have a few beers in the airport this cost around £5 each but there was limited options to do anything else. Flight from Guangzhou to Ho Chi Minh City was ok food was not good and the drink selection poor. Our return flight from Hanoi to Guangzhou was nice it was a smallish plane with 2x2 seats on each side and the food was good. When we arrived in Guangzhou we had a 19 hour stopover and hoped to explore Guangzhou however the transit hotel we were given was a 40 minute drive from the airport. Dropped back at Baiyun airport 2.5 hours before our flight so were hanging around for a long time and the airport is very expensive. The flight back from Guangzhou to London left at 9.30am and I would say this was the worst of all the China Southern flights we had. An hour into the flight the stewards came round with drinks however the selection is limited my husband is a diabetic so cannot drink coca cola or other sugary fizzy drinks they had no diet drinks so the only options were tea or water. They did not have any alcoholic drinks. We were given a meal after the drinks were served and it was a choice of chicken or beef I had chicken with rice the chicken tasted awful. After the meal we were left to relax and watch movies there wasn't a great selection but enough to keep you going for 11 hours. The second meal was actually quite nice although I would have eaten anything at that point. I feel it is unacceptable to feed people twice on an 11.5 hour day flight on other airlines they usually provide a small sandwich or something in the middle and offer more drinks. Overall my experience just proves you get what you pay for and I have decided I am only flying direct from now onwards.","","","Economy","","5.0","2.0","2.0","1.0","3.0","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Prabir Kumar Sen","India","2012-07-19","I and my wife travelled from Delhi to Los Angeles via Shanghai return. Our outward journey commenced on 30th May 2012 reaching Los Angeles on the same date. We commenced our return journey from Los Angeles on 28th June reaching Delhi on 29th June in the early hours. The flights were on time. At Shanghai the transfer was smooth. We were impressed by the fact that one official was standing near the transfer desk and calling attention of transfer passengers when we were going to Los Angeles. That was good. The food was value for money in an economy class. But the entertainment in the flight was inadequate as the monitors were not attached to the back of the seats. One more problem that we faced was that we could not reserve our seats online. But our overall experience was satisfactory.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Garcia","Australia","2014-01-17","MEL-CAN-MAD-CDG-CAN-MEL December 2013/January 2014. Decided to give it another go however no major changes. On the positive side departed and arrived on time entertainment system good and it was the cheapest fare available at the time. On the negative side no online check-in food very plain and with strange combinations drinks are always hot and have to request ice the English language is lacking. If it was not for the cheap fare we would not fly with them. We feel sorry for the passengers that pay for Air France service and instead get China Southern service due to the code sharing.","","","Economy","","5.0","4.0","2.0","1.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","L Freeman","United Kingdom","2014-01-17","Flight from Heathrow to Guangzhou to Brisbane - very good easy transfer. Return flight spoilt by confusion with overnight accommodation in Guangzhou took 3.5 hrs between arrival and reaching hotel. Very poor information re. delay we just got moved about and nobody would answer our queries. Hotel was excellent. Only other comment is the difficulty of understanding in-flight information-needs more pre-recorded announcements to be sure everybody understands. Overall very good value for money.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Karuniadi Shuni","Indonesia","2014-01-17","The English version of their website is complicated. Somewhat a lottery. Then when it comes to a form where I have to specify whether to book as a member or non-member if I select ""non-member"" I will have to enter my mobile number. However it seems that the entry is programmed only for Chinese mobile numbers. I tried various formats all failed. The entries aren't flexible for international use. I couldn't get through just by filling in the form. Due to the locations in China I have been traveling to I have no other choice than CSA. During those bookings online payment failure has frequently occurred. I can try ten times in a row and fail ten times. Getting through until successful payment with CSA online in the English version is like winning a lottery. Although serving an international flight the crews on board barely speak a word of English. The English announcement heard through the loudspeaker on board requires high intelligence to understand. I saw fellow passengers playing with their mobile phones and crew saw them but said nothing. But when I did the same I was required to turn off mine. It wasn't during take off or landing. I tried to explain that I have set my mobile phone to ""Airplane Mode On"". However no matter how hard I tried to explain the stewardess didn't accept it. Would I recommend CSA? Yes but only if you don't have any other option for your destination.","","","Economy","","3.0","4.0","2.0","3.0","2.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","H Kwon","United States","2012-07-13","Red eye flight from Narita to HCM was delayed over an hour. We sat in the plane for over an hour waiting for take-off with no explanation. Almost missed my layover flight in Shanghai but yet again was delayed for over 3 hours! When the delay notice was given the crew wasn't even sure when the next departure would be. The plane ended up showing up at 3am. The worst thing about it was there was no apologies and flight attendants were extremely apathetic.","","","Economy","","2.0","3.0","3.0","2.0","2.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","David Chang","Malaysia","2012-07-04","Flight from Kuala Lumpur to Shanghai. Was a red eye flight scheduled for 00.50 but delayed for 3.5 hours. No apologies and no explanation given. Seats were uncomfortable and staff unfriendly. A glass of water soon after take off and no flight attendants were seen for the next few hours. Had to get drinks myself from a trolley parked all the way at the end of the plane! A tasteless and unappetizing meal was served one hour prior to landing. Seats were uncomfortable and carpets were dirty. Have a return flight ticket but decided to forgo that and buy a return ticket from another airline.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Kaiser","Germany","2012-07-04","FRA-PVG Business class. Check in at counter was quick and uneventful (China Eastern does not offer web check-in nor pre-seat reservation). Boarding by zones went smoothly. Airplane very new cabin tidy and spacious. Seat fully flat with comfortable cushion and blanket provided. Service was so-so kind of uncoordinated and slow but the food was decent and the choice offered was correct.","","","Business Class","","6.0","4.0","3.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Philip Pellatt","United Kingdom","2014-01-15","First Class new planes badly fitted out by China Southern The seats in the new Boeing Dreamliner are cramped and very badly padded. Why oh why would they do this on planes used for 14hr flights. The food is by far the worst I have had. Very poor quality and selection and worst of all served cold which in my mind is dangerous. The staff however I thought were very pleasant and helpful.","","","Economy","","3.0","1.0","4.0","1.0","4.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Samantha Jones","Australia","2014-01-15","Perth-to LAX via Guangzhou was on time but the food was not good. They didn't have any ice or any diet fizzy drinks. LAX-to-Perth via Guangzhou with a 16 hour layover. LAX staff arranged a hotel for the 16 hour ahead of time and upon arrival we were handled very professionally and taken to a hotel about 30 min drive from the airport and picked up and taken back to the airport with no problems. The hotel was clean and had a great breakfast for us. It was half the price of Qantas so I'd do it again.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Frost","Hong Kong","2012-06-25","Shenzhen-Shanghai Hongqiao. At check-in was informed my 11.30 flight would be significantly delayed so they would put me on the 12.30 instead. That was then delayed and we didn't start boarding until 13.45. Then sat on the plane for a long time and told the flight was delayed due to air traffic control. Food was served whilst waiting no vegetarian food and no option to pre-order. Eventually took off after 15.00 with very little explanation or apology. Plane was very old and most of the fabric was peeling off. No IFE. Staff tried their best to bring around drinks.","","","Economy","","2.0","3.0","4.0","2.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S Avant","Australia","2014-01-14","SYD-CAN-LHR return. Out on an A330 late at night so a good sleep on a flat bed although my IFE was not working well and the FA's I think because they couldn't speak much English were not able to do much about it. CAN to LHR on 787. Great seats/beds. No noise cancelling headphones amenities to speak of and dumplings for breakfast! Asked for a drink but there is no menu. Explained Whisky and so when the FA turned up with a bottle to ask if this was Whisky I was pleased. Served in a Martini glass! Food was ok. Picked up 1 hr plus on the return trip but how would you know not one single announcement from the flight deck. Asked for Eggs for breakfast but whilst there was only 8 in our class they were sold out! Dumplings for breakfast. A380 CAN to Sydney. Lovely seats and setup. Bulgari pack and noise cancelling head phones on a quiet plane. Overall a real interesting experience.","","","Business Class","","7.0","5.0","4.0","2.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Denis Sullivan","Australia","2014-01-14","Just returned from a trip Oz - Guangzhou plus an internal flight. The planes (A380 and A320) were very satisfactory being modern and adequately comfortable albeit with minimal seat and aisle sizes. Every flight seemed full. I would strongly recommend a home-packed picnic basket for self catering on board including a screw- top bottle of wine from the duty free shop airside. I considered the food served minimalist unpalatable and easily bypassed. The cabin attendants are well below international standard. Could even learn from Lufthansa and KLM! If CSA were the most convenient and best value option I would travel again with them but follow my own advice above.","","","Economy","","6.0","4.0","1.0","1.0","2.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Ted Ciccone","United States","2012-06-24","I was pleasantly surprised when I flew LAX to Shanghai. I was expecting a terrible flight but everything went pretty well. The two meals and snack were tasty the airplane was clean and new. The flight attendants were fairly friendly and overall the flight was pretty decent. However the service was slow not sure if they were understaffed or what but most times to get water or get them to collect trash you'd need to buzz them. Also they did show movies on the drop-down TVs but they were outdated and not too interesting. But overall it was better than I thought. Also I am 6'1"" and the seats were uncomfortable in coach. But I think that's probably the same with most airlines.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","D Daley","United Kingdom","2012-06-19","Shangahi to Okinawa in business class. Check-in was efficient with a dedicated sky priority section and staff were friendly and efficient. The China Eastern Airlines Business Lounge is very difficult to find and not worth the effort to be honest. The lounge is a small crowded windowless room with a few food and drink offerings. While I was there the lounge was very crowded and very dirty although they did start clearing plates and tables as I was leaving. Boarding for my flight was very organised. The business class seats on the A319 were 2 2 across and were proper regional business seats rather than the usual economy seat with the middle one kept free that you get with BA. Soft drinks were served prior to take off then hot towels and a second drinks round then a full lunch which I have to admit was the nicest meal I have ever had on any aircraft. Arrived slightly late in Okinawa first off the plane thought immigration and baggage on the belt within minutes. I was very impressed with China Eastern and will try then long haul as I can live with the fact that the lounge in Shanghai is dismal.","","","Business Class","","9.0","5.0","4.0","5.0","0.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Huynh","United States","2014-01-14","19 Dec 2013 from LAX to MEL with layover in China. 28 hours of flying. 29 Dec 2013 Mel to Ho Chi Minh and back home on 11 Jan 2014. Flight was $500 cheaper than anyone else. CS got me there in a timely matter. I was relatively comfortable. had no problem eating the food I'm not very picky. My partner couldn't eat the cooked/main dish she just filled up on bread and fruits. On our flight they had some noodle bowls as snacks for people who couldn't eat the food. English is not their strong point but I just pointed at what I wanted and they helped me. Movies were good but I tried to sleep as much as possible. The point is if you don't have money and you are not picky go ahead and fly with CS if they are the cheapest. The flight is just a small part of your vacation you get more bang for your buck spending it on something else. If you want good food go to a nice restaurant. If you want to be pampered go to a spa. Will I fly with them again? Who knows I always buy the cheapest airline ticket.","","","Economy","","7.0","3.0","3.0","3.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Guan","China","2012-06-13","PEK-SHA business class. A well-maintained A330 with individual touch screen IFE. Boarding was efficient and orderly. Take-off on time (unusual given PEK airport's terrible air traffic control). Food was nice even with soup noodles on the menu and FAs were helpful. China Eastern is certainly trying hard to improve its services particularly on the ""cash-cow"" PEK-SHA route. Other routes (PEK-WUH for example) are still sub- standard.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","N Stewart","Australia","2014-01-13","Business Class SYD-CAN A380. Great aircraft as always. Nice and quiet. Crew pleasant with enough English to get by. No pilot announcements as is typical of Chinese airlines. Seat very similar to Emirates version albeit without a lot of the bells and whistles. Gone is the soft drinks minibar replaced with a solitary small bottle of water - probably all you need though. Seat is fully flat and plenty of room and foot room. No massage function but again is it really necessary? Never got to try mattress or quilt. I hear they give PJs too but never saw any. Storage is plentiful especially for a window seat where there are two storage boxes under the windows. AVOD is pretty good. OK not the vast selection of Emirates but enough to keep you occupied with reasonably recent films. Not far off Qantas. Screen is maybe 17"" and touchscreen that responds well. Controls are under the screen as is headphone socket. Brought my own headphones which were just long enough to work from a comfortably seated position. Food. Not too bad but: the cabin crew bring out the main (lamb rack) and I'm not even half way through the entree (nice salmon and beef pastrami). Attendant left the main on top of the side storage. What's the rush? We've got eight hours left. For the next meal it was a very tasty chicken pie with a fruit plate. To become a 'great' service this should've been brought out one plate at a time. And the pie was lukewarm at best but tasty and I was hungry. Plenty of seat belt sign action throughout the flight but he crew didn't seem too bothered about it to the extent Qantas would be. All in all good on A380 but potential to be great if they bothered. Shame rumours are CZ are to cease flying the A380 on this route later in the year. Nothing can touch it at the price.","","","Business Class","","8.0","5.0","3.0","3.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Z McCollum","United States","2012-06-04","LAX-PVG. Seats were narrow made me feel trapped they were hard and there was little legroom. Which made it a very uncomfortable flight. No personal IFE for the 13 hour flight. IFE on the OV screens were confusing and hard to understand. They also kept repeating the same shows throughout the flight. We were served 2 full meals on the flight as well as snacks. The meals were good for economy class. Service was good except for when a flight attendant rudely refused to clean the toilet. Speaking of restrooms they were not clean at all. There were power ports on the A340 we were on. But the ones in our seats were broken and didn't charge my laptop. The same thing was happening in other seats. All in all the crew was good the food was decent it smelled bad and was uncomfortable. I wouldn't recommend this airline at all.","","","Economy","","5.0","1.0","3.0","4.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","K Smith","Australia","2012-05-21","Fuzhou to Shanghai however the aircraft was supposed to fly Hong Kong. At the time of our flight there were storms around Fuzhou which delayed all flights in and out so we waited in the terminal for an hour. When we got to the China Eastern desk staff were rude and made us wait 30 minutes before some told us that the flight was still delayed. Finally after 5 hours we got fed up and went back to the desk this time they told us our flight was cancelled and said that over 150 people had already been transferred to other flights. Finally after 6 hours they transferred us to a Shanghai airlines flight which was then delayed an hour.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","N Stewart","Australia","2014-01-13","First Class CAN-NGB. Flight late departing but arrived only 5 mins late. A319 aircraft. Standard regional biz class type seat. AVOD was provided after takeoff via portable Panasonic unit. Food was nice tasty and served hot. Only issue was being served a glass with a crack in it. Cabin crew were diligent as there were only two seats used in the eight seats at the front of the plane.","","","First Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Dmitry Kuzin","Russian Federation","2014-01-13","HKG-PEK. Flight CZ309. New aircraft A321. Clean cabin. Good seat comfort. Flight attendants are efficient and attentive. Departure and arrival according to the schedule. Food was very good and served in due time. Nice choice of beverages. Baggage arrived shortly. Very easy to find an airline representative at the airport.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Caroline Robertson","United Kingdom","2012-05-14","London to Shanghai. We were a little late boarding but made up time and arrived early. Staff were excellent very friendly and efficient. Food was good; we had a western style meal to begin with (beef and potatoes) and it was quite tasty and a Chinese style meal before landing. Inflight entertainment was great with a large selection of films. The seat/leg room wasn't brilliant but for the price we paid I wasn't expecting business class! I would recommend China Eastern they get you from A to B decent service and most importantly attentive staff.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Zhao","United Kingdom","2012-05-14","LHR to PVG return. In general it was a nice trip. I had heard that there's no personal entertainment system available onboard actually they do have although the choices are not that abundant but still enough. Got seat in the emergent exit in the outbound flight but not so lucky on the way back the seats are normal. Food and drinks ok. The staff service is much better than 4 years ago but still much room for further improvement. No delay in both parts and consider its price would like to recommend.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Alvizo","United Kingdom","2014-01-10","CDG (Air France) - CAN-BKK-CAN-LHR. By jointly selling their flights with Air France China Southern has fully demonstrated just how below average their service actually is. CZ seriously needs to reconsider their service on their shorter sectors (CAN-BKK-CAN). The language skill for their cabin staff on these sectors were laughable. Food is virtually inedible. Drinks served warm only red or white wine and on the return flight - a male flight attendant simply handed out meals without asking what the passenger would like (despite there being choices of chicken or fish). Transit in Guangzhou is efficient however the quality of ground staff seriously needs addressing. I had a slight issue with my booking when checking in at CDG and was strongly advised to check with customer service once landed in CAN. At the counter the staff simply wrote down the phone number of the call centre and was told to go away. The long flight (787) was comfortable and food marginally better than shorter flights. However still relatively poor in quality compared with other Asian or European airlines flying a comparable route. The command of English was also marginally better but still not great. No communication whatsoever from the flight crew for any of the flights despite delays stacking and turbulent flights.","","","Economy","","3.0","4.0","2.0","2.0","4.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Chris Anderson","Australia","2012-05-13","PVG-TNA short 1 hour 20 minute flight on relatively old but clean A320 seats were old style with low back but lots of padding though quite narrow widest aisle I have seen on an A320. Service was efficient but not really friendly. A hot meal and small snack along with 3 drink runs were also offered which is great for such a short flight. Good value for money and on time.","","","Economy","","9.0","4.0","3.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Margaret Johnston","United Kingdom","2014-01-10","Just returned from New Zealand via Guangzhou. Aircraft great service very poor. Not enough supplies ie drinks food etc. Ran out of soft drinks wine beer half way through first service on all four legs. Left with only choice of water or orange juice.","","","Economy","","3.0","2.0","1.0","1.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S White","Japan","2014-01-10","China Southern changed my flights twice. Travellers lose peace of mind when this happens too often. Onboard the touch function on the entertainment screen did not work so no music or TV. Airline staff customer care skills (major weak point). Cabin crew show a very low level of courtesy and customer care skills. New aircraft with third-world service. Female cabin crew rush past calling out arrival cards they don't look at passengers so I had to call her back. Some flight options are cheap if the low service is acceptable make your choice. I will pay more for basic service in future. Eat the cooked meal at your own risk - fruit and salad were good.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Manootham","Germany","2012-05-11","FRA-PVG-BKK. FRA-PVG on new clean A330-200. Flight full but departure 20 min early. Y-Seat was comfortable with AVOD but limited choices of IFE. FAs speak limited English. Hot towels and soft drink served accordingly after departure - Lunch (2 choices - Western and Chinese) were hot and tasty but drinks served very late after meal. After lunch Duty Free was offered and FAs were relaxed and smiles came often. 2 Hours before landing breakfast (2 choices) was served. Same experience as lunch – coffee/tea came very late. Transit at Shanghai-Pudong Airport was a horror. PVG-BKK on smaller A320 same experience. Return flight PVG-FRA on old A330-200 aircraft still clean but no AVOD only big overhead TV showing Air Show and a Chinese and English film. Flight again full and FA's were busy - therefore no smiling. No information from cockpit on all legs. All in all a good product at a very competitive price.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Collins","New Zealand","2014-01-08","CZ304 and CZ305 flew out 28th Nov back 3rd Jan. Had a great trip in Dec 2013 from Auckland to Gatwick on the new 787 business class. Comfort and service were excellent would fly them again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Cao","China","2012-05-07","Sydney-Pudong - what a and terrible experience for 11hrs flight! Booked CX flight on Sydney-Hong Kong- Shanghai however was transferred to MU due to CX flight delayed. Old style A330 no AVOD seat narrow and uncomfortable crew rude and impolite low-quality beverages served food terrible and tasteless (very simple).","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Ian Morris","Australia","2012-05-07","HKG-PVG-SHE return. New A320s on 3 flights older A320 on the other. Newer A320s offer slightly more leg room than the older A320 but overall no complaints about leg room or seats even for a heavier person. IFE virtually non-existent (overhead screens showing commercials and infotainment mostly) but not a great issue on the short 2 hour sectors. Service on the international sector is much better than on the domestic sector with friendly crew with decent English and choice of meal which was of decent quality. The domestic sector was much poorer no choice of meal crew less friendly and poorer English. Check in staff have decent English and were quite friendly and efficient. Overall probably better than most American domestic carriers I have flown on. At the price hard to beat.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Segato Wolfgang","Germany","2014-01-07","Flight from Guangzhou to Amsterdam on 1/1/2014 flight CZ 307. In Guangzhou counter staff were not friendly check in for first/business class at a separate counter with friendly staff and very fast. Departures after midnight on time and after take off staff provided a full dinner menus. I am a CZ gold member (elite plus) and have always taken their flight. The in-flight service was professional on A330-200 with fully flat beds. I don't use the entertainment system so no comment on that. All flights attendants and purser with good English speaking smile and small talk. Flight arrived at destination on time. Will fly with CZ again in the future.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Hood","Australia","2014-01-07","We flew Premium Economy from Perth to Vancouver very good value compared to other airlines. Good to have a bit more legroom and separate more roomy cabin. Food OK. Our only complaint is the entertainment system on the Guangzhou to Vancouver route. The choice of channels is very limited couldn't really work out what was on and when and screen very small with too much reflection so just gave up and tried to sleep looked out the window walked up and down to the galley or spied on other travellers that had their own entertainment on their laptop/ipad. Bit frustrating on a nearly 13 hour flight. The Perth to China flight entertainment was much better as there are movies on demand.","","","Premium Economy","","7.0","4.0","4.0","3.0","2.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","V Wu","Australia","2012-04-25","Pudong-JFK on MU's old A340s. Old business class seats had not been changed over to their lay flat overall there was lots of leg room. Very poor entertainment system. The food was very poor - flight attendants did not even know how to make a G&T and no nuts to go with the drink. FA's were pushy on the food so it was a rush to get each course finished. No drink service during a 14 hour flight no water offered unless you asked. The biggest problem I found was that it was very hot and stuffy. Overall a very cheap business ticket so it was good value but i wouldn't pay any more for it.","","","Business Class","","3.0","3.0","1.0","1.0","1.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Tanner","United Kingdom","2014-01-02","Out of LHR to CAN on 24 Dec and returned on 1 Jan 2014 on the 787 dreamliner. Quite a surprise we booked B/C seats not knowing what to expect and were surprised. Flight very comfortable no problems at each end of the trip. Will use again if we need to travel to China.","","","Business Class","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","D Kim","Australia","2012-04-24","SIN to PVG return. Outbound A340-300 and return 767 operated by Shanghai Airlines. Both redeye flights - serve meals at an awkward time during the flight. Very regimented service. No entertainment even on the big screens. However given the distance well worth the price that paid.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S Russell","United Kingdom","2014-01-02","Flew LHR-CAN and CAN to HKT and back November 2013. Aircraft B787 and A321 economy. I am an experienced long haul traveller and bought this ticket because it was £200 cheaper than the average fare. After purchase I read the reviews on here and was regretting my decision. Well perhaps it's good to have low expectations because I was thrilled at the quality of the product for the price. In the past 2 years I have flown with Emirates Qatar and British airways to Thailand. The comfort of the seat and flight experience was as good as both BA and Qatar (I still prefer Emirates A380). The cabin crew were efficient and professional (maybe not as many smiles as some other airlines). The Inflight entertainment was perfectly OK (not quite as large a choice as others). The only thing that was not as good was the food however I found it edible and served in a timely manner. Would I recommend? Well I'm flying the same route again with them in 10 weeks so yes.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Ang Beng Chin","Singapore","2014-01-02","Singapore to LAX with a transit at Guangzhou airport. We were rather pleased with the service and food provided. There was a long queue for the toilets on the leg from Singapore to Guangzhou and vice versa. There were only 2 toilets in the. economy cabin. But they were clean. The leg space was Ok for us. I am of medium height. The only issue was the transfer at the Guangzhou airport for the flight back to Singapore. I was on a wheelchair. The service of the aerobridge was not provided. The passengers needed to board a shuttle bus and then walked up the steps to the plane. The staff at the airport actually asked if I could climb up the bus. After some delay they finally carried me in the wheelchair up and then down the bus. There was a hoist to transfer me up the aeroplane. I felt that the airport staff was not sure how to handle such 'handicapped' cases. They needed to be briefed and trained.","","","Economy","","6.0","5.0","3.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","W Gilbert","United States","2012-04-24","LAX-PVG PVG-REP. Airbus A340 on LA to Shanghai leg and A320 on Shanghai to Siem Reap leg. Although not on par with the best 4 and 5-star airlines it offers value for money. First leg on time and second leg arrived in Siem Reap on time. Service was comparable if not slightly better than most US carriers flight attendants courteous and spoke English adequately. Announcements in English and Chinese. While the planes did not have seat back screens the pull down screens were adequately spaced and showed a variable selection of movies. Seat backs on A340 had universal power outlets. Two complete meals offered on 13-hour flight to Shanghai snack and beverage runs offered in between. Food was edible and arrived warm. Seats were reasonably comfortable leg room adequate and the plane clean.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Roger Poh","Singapore","2012-04-24","I flew Singapore to Shanghai expecting to arrive in less than 5 hours as scheduled. Departure delayed 3.5 hours. Crew mentioned there was a mechanical problem. While we waited no snacks or drinks were served. It was 3 hours later when lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. As for inflight entertainment the same Chinese movie was played throughout on a loop. Crew simply went through the motions no attempt to offer any kind of customer service. Once meals and drinks were served they made themselves scarce. This is the first and last time I fly China Eastern.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Cleary","United States","2012-04-24","PVG-TAO Short 1.5 hour flight. A320 was a bit old but clean. Flight on time. A hot meal was served and there was plenty for a lunch. Second time on China Eastern and the good service continues.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Ede","United Kingdom","2014-01-02","Heathrow to Perth 9 Dec returned 29 December via China. Heathrow to China leg was on the Dreamliner. The most uncomfortable trip we have had. Very hard and cramped seats. Trims falling off. Seemed like a mountaineering exercise to get out of the window seat and into the aisle. I still had aching legs two days later. However the flight from China to Perth was completely different and was a pleasure on a different aircraft. On all flights the food was good staff pleasant only the plane itself let them down. The airport was fine but food/drink very expensive and very difficult to get served. Take some instant coffee as hot water and cups are available and we were unable to get hold of a cup of coffee - gave up waiting for nearly an hour to be served. Will choose another airline next time purely because of our Dreamliner experience. This is a shame as we had a hotel in China due to a long layover which was well organised a good hotel with very reasonable restaurant.","","","Economy","","5.0","1.0","4.0","4.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Willix","New Zealand","2013-12-30","Travelled from London to China then China to Auckland on 26/12/13 both flights were on the Dreamliner. We were traveling with our children 1 and 3 yrs old we booked these flights 4 months ago and seats. When we boarded the plane we were given seats in the middle of the plane - rows 34 we were meant to be in row 31 as that's where families with babies go as you can put Bassinet onto wall there. Instead there were two men sitting in those seats I asked stewardess why we weren't in those seats and she said she would look into it. My partner had to hold our 1 yr old all the way to NZ!","","","Economy","","","1.0","2.0","2.0","4.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Lowenberg","Hong Kong","2012-04-23","China Eastern has the same standards as American carriers at best. Returned from PVG to HKG flight was delayed 2.5 hours. 10 minutes before the plane was due to leave still no info at all. So I go to the desk where a member of staff says there was maybe a 2 hours delay. Finally I went to customer service to complain where I was told to return to the gate for boarding. Onboard in addition to some airplane food which I take a pass on I am able to get a nice warm beer. Overall would not fly them again.","","","Economy","","4.0","2.0","3.0","2.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jiashan Cui","United Kingdom","2013-12-30","18/12/2013 CZ346 from AMS to BJS return. I am a CZ gold member (elite plus) and have always taken their flight in past few years. Staff are very friendly but food has been downgraded. Their price is the best of all airlines so I have no complaints. A330-200 with fully flat beds gave me very good rest both ways. I never use entertainment system so no comment on that.","","","Business Class","","8.0","5.0","5.0","3.0","0.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Roger Poh","Singapore","2012-04-22","Singapore to Shanghai. Departure delayed 3.5 hours due to a mechanical problem. While we waited no snacks or drinks served. 3 hours later lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. No snacks or breakfast. Inflight entertainment was the same Chinese movie played on a loop. Crew simply went through the motions no attempt to offer any kind of customer service. Once the meals and drinks were served they made themselves scarce. Arrived in Shanghai at 7.30 pm instead of scheduled 2.55 pm. This is the first and last time I fly China Eastern Airlines.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Pataki","Australia","2012-04-22","A flight delay lead to lost connecting flight in Shanghai. We were held in immigration in Shanghai for 4 hours because no CE officials were on hand to explain to immigration who we were. No connecting flight available and airline refused to transfer us to other airlines. A night spent at the airport and CE refusing to pay for hotel. Indifference of desk staff in Shanghai was astonishing. Only through hours of wrangling were we able to secure an agreement with them to partly pay for another airlines tickets out of Shanghai. Their expectation was we should wait around until cancellations came along though they were booked out for days.","","","Business Class","","2.0","2.0","3.0","1.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Dewhirst","Australia","2013-12-29","Cheap but will never fly with them again. New planes however none of the staff speak English they only serve warm beer or cold red wine. They don't serve diet coke coke zero or mineral water. They left us on the tarmac for 2.5 hours without any explanation of the delay or what was happening. Going via China from Australia to LA added an extra 8 hours to the trip and the cost of a coffee at the Chinese international airport was 23AUD.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wang Gang","United States","2013-12-25","I've taken China Southern several times in the past. June 2013 I traveled from U.S. to Dalian. I took CS Air as the domestic flights within China between Beijing and Dalian. The ticket was very reasonably priced. The inflight service was professional. Aircraft was an Airbus-320 a bigger model than I expected for a 45-minute flight. The overall trip was pleasant. I highly recommend CS Air for travel within China.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Kenny","New Zealand","2013-12-20","Travelled AKL-CAN-LHR-CAN-AKL Business class. For what we paid absolutely no complaints. All CZ staff attentive and willing to please. Every flight was early. Can thoroughly recommend them. Sure their English isn't the best but they certainly try to accommodate you and nothing is too much trouble. Lounges all good. Transit in Guangzhou a breeze. Will fly with them again in the future.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Rona Mendelsohn","United States","2012-03-21","We flew this airline business class in February. Very good service and food but the movie selection was extremely limited. Same choices going and coming from the US - and all of them were outdated.","","","Business Class","","7.0","5.0","5.0","4.0","1.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","S Loft","Australia","2012-03-20","Shanghai-Hong Kong on A320. Departure on time plane looked new cabin crew very efficient pleasant and welcoming. Seat was hard but it was only a 2.5 hour flight so no problem. Lunch was served - juice beef and noodles fruit and mango jelly. Entertainment was on overhead screens. Arrival on time.","","","Economy","","7.0","2.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Lazenby","New Zealand","2013-12-17","I flew with China Southern from Auckland to Guangzhou then onto Amsterdam. I got what I paid for at NZ$5040 return so was extremely happy. If I'd flown with Air New Zealand I would have paid over $10000. I don't need someone to wait on me hand and foot all I want is a comfortable seat. My flight on both legs was late at night so I didn't eat onboard. Both ground staff and flight crew were helpful. I would definitely use them again. All flights were on time and arrived early.","","","Business Class","","8.0","4.0","4.0","0.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jeffrey Daquigan","Canada","2013-12-09","Flew from Vancouver to Singapore with stopover in Guangzhou and return. I will never fly this airline again. Maybe it was a language barrier but I certainly felt my family and I as well as non-Chinese passengers did not received the same pleasant service as Chinese passengers. Food and drink service seemed very random and disorganized. They often skipped passengers when offering beverages and the flight attendants seemed to be bumping into one another while serving. Food wasn't the best but I can't complain as it's Economy airline food. Plane was old and outdated. TV screen was grainy and the complimentary headsets did not work. I wasn't aware that ""Airplane Mode"" on a cell phone was prohibited I complied however they should have enforced all other passengers with this rule as I had counted 5 other passengers breaking this rule in plain sight of the flight attendants. We only had an hour stopover in Guangzhou to reach our connecting flight however missed it as the flight was delayed and as we disembarked from the plane onto the tarmac and had to wait 10 minutes for a shuttle to take us to a different terminal. There wasn't any priority for those that were connecting The three things that were positive was that we arrived at out destination they did not lose our luggage and I was pleased with the airline with the Hotel arrangement during our missed flight in Guangzhou.","","","Economy","","4.0","3.0","2.0","3.0","1.0","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Josef Sonntag","Israel","2012-03-15","PEK-PVG. On time quick check-in good waiting area. A320 - new aircraft efficient crew. However food was not tasty free soft drinks and good leg room.","","","Economy","","7.0","4.0","4.0","2.0","2.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Peggy Liong Poi Yee","China","2013-12-05","I'm a gold member for the China Southern Airline Sky Pearl Club and I always thought that it was one of the most highly rate airlines in China especially in the last couple of years. Unfortunately my recent experience on flight (CZ3460) from Yunnan to Shenzhen on November 30 2013 has completely changed my perception. There was a 6-hour flight delay due to undesirable weather conditions in Kunming Yunnan. The flight was able to take off later that afternoon but were astounded by the incident that happened after the flight landed at 7.05pm at the new Shenzhen Airport. As passengers were disembarking the plane to board an airport bus transfer back to the main terminal we were asked to board a bus that had no driver. Flight crews boarded their own coach and left all other passengers standing beside the plane for 20 minutes we were left waiting. We do understand that the new Shenzhen Airport only days after its official opening were not functioning in perfect order. Thus explained the missing driver? Furthermore its irresponsible for the China Southern crews to just leave all passengers unattended on the ground.","","","Economy","","","4.0","1.0","3.0","2.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Josef Sonntag","Israel","2012-03-14","PVG-XMN. Departure from domestic terminal T-2 very crowded waiting hall very good boarding procedure and taken to the plane by bus. A320 aircraft new condition poor refreshment on time with a good seat.","","","Economy","","7.0","4.0","4.0","2.0","1.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","W Elgar","Australia","2012-02-27","Shanghai to Beijing return We did not expect very much and were surprised at the high level of service great food and beverages and comfortable seating considering it was only a domestic flight.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Walsh","Australia","2013-12-04","Flew SYD-CAN-SHA on CZ302 (A330 overnight flight) and CZ3523 (787 Dreamliner morning flight) 23-24 November 2013. The China Southern websites (they have multiple) are pretty hopeless I was not able to book through any of them when I bought my tickets in August so had to go through a travel agent. After getting my e-ticket issued at the start of November the websites did not allow me to check the flight details online. Some of the China Southern websites had nowhere to find the info at all while others simply rejected the various codes I had been given to enter. In terms of the flight itself: Left Sydney just a few minutes late and got to Guangzhou 25 minutes early. Flight from Guangzhou to Shanghai landed 30 min early. Seat comfort was quite good at least on par with most other airlines. Service was not the best I've experienced but staff are pleasant and generally friendly and the food was good by airline standards. Value for money is fairly good. The checked baggage allowance (2 x 23kg bags) is generous and applied all the way from SYD to SHA. Overall it's good value. There were no problems with the cabin crew's English on either leg except that one or two announcements were quite hard to understand. Finally transit at Guangzhou airport was quite efficient with lots of staff around to help out with directions. Due to early arrival there was a longer than expected flight and no shops were open until about 7am so you couldn't buy anything unless you had small change for the vending machines. Overall decent flights at a good price.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","K Le Quang","New Zealand","2013-12-03","Travelled from NRT to AKL via CAN. The flight from NRT to CAN was good. The staff were helpful food was quite good. However the flight from CAN to AKL was a disaster! I had thought the Boeing 787 would be a good one but it was absolutely not! The seat was uncomfortable even though I am an Asian guy! The food was bad and the stewardess who served could not speak English! The fellow passengers were noisy and messy but the crew did not ask them to be quiet even for a second! Toilets were not cleaned after being used by other passengers. The reason why I may recommend it to my friends is because it was the cheapest flight I could find!","","","Economy","","6.0","3.0","3.0","2.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Widjaja","Indonesia","2012-02-15","HKG-PVG return on A319. First time with China Eastern Airlines and nothing special. Meal presentation was not appealing and poor quality. FA's speak little English but still friendly and attentive. Plenty of leg room and value for money ticket price.","","","Economy","","5.0","4.0","3.0","2.0","2.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Roberts","Canada","2013-11-29","I flew from Vancouver to Kathmandu Nepal with a stopover in Guangzhou. I was as comfortable as you can be in an airplane the food was fine the staff friendly. In fact when the flight was about 2/3 done I went to use the bathroom and there was a staff member in there using rubber gloves to clean it. I have never seen that in flight and often by the end of the flight the bathrooms are disgusting! Flight was on time leaving and the stopover in Guangzhou was shorter than expected. I would use China Southern again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Mo Claa","Germany","2012-02-01","Frankfurt (FRA) to Shanghai (PVG) on Airbus 330-200. I booked this flight because it was by far the cheapest. Boarding was on time and the cabin surprisingly modern. There was in-seat-entertainment (on the flight back there were only overhead displays) though the choice of movies very limited. The cabin crew worked well but they didn't have time for talking or at least smiling. The seat was a little too small for me although my height is average European. Food was okay not more not less. What I liked were the warm towels handed to you twice and the morning work-out presented by flight attendants. In conclusion you get an average flight experience for a good price.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Roger Stone","Australia","2012-01-23","Beijing-Nanjing on a mid-week flight. After what seemed a never ending delay in departure (partly due to a sick passenger) the flight was reasonable except for incredibly uncaring fellow passengers who consistently wandered up to the toilet while the aircraft was still taxiing or put their seats completely into recline before the aircraft had even taken off. First Class on these domestic flights is closer to a cheap business class flight in a country such as Australia. Nevertheless food and service was quite good although the glass of white wine I had must have been the warmest I have ever encountered. The business lounges available at Beijing were extremely rudimentary.","","","First Class","","6.0","4.0","4.0","3.0","0.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Dean Leung","Singapore","2013-11-27","I flew with CZ 3018 in late Nov the service was very poor cabin crew never smiled no patience shown to passengers. The tone they spoke to passengers whom were a tour group was amazingly rude. Compared to the service I experienced 3 years ago from Singapore to Guangzhou. there is a significant drop.","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jonathan Carrier","United Kingdom","2013-11-25","Attentive and courteous cabin crew always happy to help and make the journey as pleasant as possible. 787 Dreamliner was great very quiet and lots of space - everything brand new. Fully flat beds in business which is a must but surprising how many tier 2 airlines (KLM Air France etc) don't have this. Great price and direct to Guangzhou from UK. Arrived early.","","","Business Class","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Nurser","United Kingdom","2012-01-21","UK to Sydney via Shanghai for Christmas/New Year Dec 2011 - this airline was the cheapest. I purchased an Australian Visa with my flight but had to buy a second visa at Heathrow as China Eastern were adamant I didn't have one and would not issue me a boarding pass until I purchased an emergency one for £35! I would advise taking your own entertainment as the initial first leg of the trip was the only one with a personal TV system every other flight only had communal TV screens showing Chinese films with English subtitles. Food was mainly meat with noodles or fish with rice you may want to consider becoming vegetarian for the trip. I had an overnight stop over in Shanghai nothing was very co-ordinated at the airport - ensure you have a hotel booking slip from your agent. All stopover passengers from my flight didn't seem to have a reservation at either of the airport's hotels the majority of us ended up paying for our rooms on a credit card.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Chilton","United States","2012-01-19","LAX-PDG PDG-LAX and a few domestic flights in China. Seats were comfortable on the transpacific flight and electrical outlets at every seat. The IFE was strange so a laptop comes in handy. Meals were hot and tasty but expect Asian-style cuisine. Obviously FA's speak little English but ours seemed friendly. They brought out hot towels after each meal which was a pleasant surprise. Domestic flights were pleasant and uneventful. Only issue was when a storm the previous night caused out flight to be cancelled. We would have been out of luck if our Chinese-speaking guide hadn't been there to speak with the agents.","","","Economy","","8.0","5.0","4.0","4.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Brown","Australia","2013-11-25","Flew from Melbourne to Amsterdam through Guangzhou. Cost effective way of getting to Europe. Cabin crew know enough English for Australian travellers and the food is alright no worse than more expensive airlines. Entertainment system kept me entertained with enough choices. Actually prefer this airline to some of the more expensive carriers. Only downside was Baiyun Airport the international terminal is smoky as there is no segregated smoking area just down a flight of stairs and make sure you have some RMB on you as you can't exchange there.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Aurélien","France","2013-11-25","SYD-CAN leg of a SYD-CDG journey operated on a brand new A380. The business seat (and cabin configuration in general) is very good comfortable private and provides a lot of space. The only drawbacks of this business cabin configuration are that only one half of the seats actually provide this high level of privacy (no direct contact with the aisle though direct aisle access) and that it is not possible to have 2 joint seats on the window side. But when you have a seat in the ""right"" half it's perfect. Flight attendants are very polite and efficient - perhaps a little bit too efficient as it sometimes becomes almost stressful. The global English level of the crew is correct however it is sometimes difficult to communicate with some particular members (room for improvement here). The lunch / dinner service is very quick and efficient and individual for each passenger allowing for everyone to eat at their own pace. However this is better for passengers willing to eat quickly than for the slower ones as attendants tend to put a little bit of pressure for having all set out as quickly as possible. The quality of food is OK however the choice of drinks is rather limited. The IFE is very good: large screen large choice of movies nice user interface. The only drawbacks are a handset and headphones plugged under the screen (rather than on the armrest) making it somehow awkward when wanting to unfold the table at the same time (the wires are too short). The flight was on time for departure slightly delayed on arrival (20 minutes for a 9 hour flight). The little ""plus"": pyjamas are provided to business passengers (although only on the A380 apparently) and even if you don't use them on board they are kindly offered to take with after the flight. Also a short review of the CAN airport (as it is the hub for CZ): transfers ""international to international"" are really made as easy as one can dream of (just a stamp to be put on your boarding pass for your next flight) no immigration check no customs no security check 10-15 minutes after disembarking you can be resting in the great CZ VIP lounge waiting for your next flight. If all airports could be organised that way for passengers in transit.","","","Business Class","","9.0","5.0","4.0","3.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Lin","Singapore","2011-12-29","Singapore-Shanghai-Seoul. Surprisingly prompt departure and arrival time at all destinations no flight delay as described by other passengers. Food quality was poor and much improvement needed leg-room was only slightly better than budget aircraft's. Service staff were generally helpful.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Steven Cao","China","2011-12-07","I am China Eastern Gold (Elite Plus) member and fly with almost every week on Shanghai-Changsha Shanghai-Chengdu Shanghai-Kunming Shanghai-Guiyang and Shanghai-Beijing. Other than the VIP lounge I never got any other special treatment. Most of MU flights have delays from 30 minutes to 1.5hrs very tight legroom for all flights poor quality food served. MU is far behind the China Southern in terms of service quality if you travel within mainland China.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Wong","Malaysia","2013-11-22","Flying with their new A380 from Guangzhou to Beijing. This flight was cheap and with normal service. But something that surprised me was that the seat was so big. Recommend this A380.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Wolfgang Segato","China","2013-11-22","Sep 24th 2013 flight CZ 3569 in first Class from Shenzhen to Hangzhou. Check-in at the first class counter was very fast and with friendly staff. Staff brought me to the first class lounge was provided with a good and tasty breakfast at 6.30 am. The flight was not delayed and the airlines provide a shuttle bus from the terminal to the plane. The service on board had a good English speaking flight attendant. The food was good for an early morning flight. I'm a Skyteam Elite Plus Card passenger and the service quality is always good. I will used China Southern Airlines again.","","","First Class","","9.0","4.0","4.0","4.0","2.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","M Matsuda","United Kingdom","2011-12-02","Shanghai-Beijing with A330. The flight from Shanghai to Beijing had very decent hot meal surprisingly. But the return flight from Beijing to Shanghai had only a sandwich. Not sure why it was so different. No individual seat-back monitor available. Both flights were almost on time with only minor delay.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Colin Smith","United Kingdom","2011-11-17","Xi'an to Beijing Capital. Nice Airbus A320 flight with o/h Video playing comedy programmes during short 1 hr 22 min duration. Cabin crew worked hard to serve Lunch pity that the Beef seemed on the tough side and rice was rather cold. Cabin crew give out details of flight progress nothing from flight deck crew which seems to be the norm in China.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Sedonio","United States","2013-11-21","LAX-CAN-MNL round trip. It was an Airbus A380. I was excited as it was the newest plane around but it was so disappointing as the seat cushion was so hard. It was uncomfortable for a long flight. The plane transfer in Guangzhou was horrible. The next plane was a 737. We were shuttled to the plane no explanation given. No more China Southern for me in the future.","","","Premium Economy","","4.0","1.0","4.0","4.0","2.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Nicholas Sanders","Australia","2011-11-01","Two very different experiences with China Eastern. I recently flew Melbourne to Shanghai and returned three days later business class. First surprise the plane was a Shanghai Airlines B767. Seat 2E was comfortable enough with good legrest and went back to about 150 deg not flat but enough to sleep. Welcome drink was water or a glass with about 1 cm of sparking wine - very odd. Lunch consisted of small salad reasonable main course and plate with four pieces of not so fresh fruit. Dinner consisted of same small salad and same poor quality fruit plate with noodle dish in between. The silliest part was that utensils were the poorest plastic I have ever seen. They were so thin the tines of the fork could not be used to pick up the meat or the vegetables - so I had to eat with fingers which is not terrible just really silly. Business class toilet was out of service but crew did their best to give us access to one of the forward economy toilets. Return flight out of Shanghai was quite different. Same type of plane same seat. Welcome drink was normal glasses of orange juice and white. Toilet worked. Dinner consisted of salad very good appetizer seafood main course and fruit or ice cream for dessert. All served with silver cutlery which debunked my thought that plastic was used out of Melbourne for safety reasons. I do not know how the quality out of Melbourne could be so bad as I have used many airlines out of Melbourne and never had such bad food or accessories as on the Eastern China flight and what makes it so strange is that the airline has such good standards out of Shanghai. It was almost like two different airlines - I would never pay business class to fly the first but I would for the second.","","","Business Class","","5.0","4.0","4.0","0.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Martin David","United Kingdom","2013-11-20","I am a holiday/occasional domestic flyer 63 years old. I was on a holiday to Australia and back on an economy saver ticket I bought online with China Sothern Airlines for the first time. There were 4 stops on this flight and the first bit was in the Dreamliner and what a fantastic aircraft. I never expected to get to fly in it so this was a brilliant experience. The staff were fantastic they were friendly and immaculately turned out professional and put the comfort and safety of passengers at the top of their list. I wouldn't hesitate to use them again. The airport at Guangzhou airport was bright and cheery and the shops were good. All in all a brilliant experience for me and my wife.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Mayne","Australia","2013-11-20","Smallest airline seats horrible food impossible to contact or get any satisfaction from. Flew to Vancouver from Sydney (29 hours). Had to upgrade on one flight as I simply could not fit my legs into the small space without jamming them into the seat in front. Dreading the return journey to Sydney and trying to get a seat with more leg room but most unsatisfactory. Where is the customer service comfort and pleasant experience - a thing of the past I'm afraid.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Qiang","Australia","2011-10-31","SYD-PVG-LAX. SYD-PVG leg on an A330 - seemed quite new. Flight Attendants aren't overly friendly and quite concise and to the point. Food was okay not overly pleasing. PVG-LAX on an A340. Seemed similar in generation of the A330. Flight Attendants were more friendly on this flight. Some meals were poor quality. Return flight LAX-PVG was extremely similar however meal quality was significantly improved. Return flight PVG-SYD was extremely full due to a ticketing malfunction. Food was quite poor.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Maynard","United Kingdom","2011-10-16","PVG-XIY-PVG. Good fare on the outbound leg had to pay 3 times the price for the return due to Chinese holidays. Both flights were A320 and looked rather tired & dated inside. Seat belt signs remain on at all times and the flight deck make no comments. Cabin crew efficient - but not over friendly. Reasonable free food and soft drinks. Return delayed 90 minutes with little information & last minute gate change. Luggage arrived before I did as it was placed on an earlier flight (?)","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jack Whiteley","United Kingdom","2013-11-19","Traveled from London to Guangzhou CZ304 Sat 2nd November in Business Class. Been many times with China Southern and have to say both out and back the service was superb. Brand new Boeing Dreamliner was excellent and very comfortable indeed. I normally complain that the girls on China Southern are not very good but this time they were excellent. The food was not too bad although it is not their best point but they are trying. Just one complaint the films going out are the same coming back. This airline represents excellent value and because it is a direct flight to Guangzhou saves hours going via the Middle East. Definitely improving the service on board nice pleasant staff who couldn't do enough.","","","Business Class","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Metcalf","Australia","2011-10-16","PVG-CKG. Booked flight at the last minute so was happy to be on flight. Checkin in Shanghai quite organised and fast as well as the airport compared to Beijing much better. No food served on the flight I was surprised as I had d been on shorter flights with Chinese carriers this trip and got more than enough food and snacks so was a bit disappointing as it was too late to get any food on arrival in Chongqing. Drinks were served but only drinks. An ok and uneventful flight apart from this.","","","Economy","","6.0","3.0","4.0","1.0","3.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","P Metcalf","Australia","2011-10-16","BJS-PVG quite old plane but clean. Fast checkin in Beijing although it looked a little chaotic there at first. No airbridge so all passengers needed to wait and stand around on a bus for a while for departure and arrival in Shanghai. Very crowded boarding area in Beijing. The food was good more than enough and was interesting if not a little weird. All in all a good flight that I couldn't really complain about.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","James Seah","Singapore","2011-10-16","Singapore Changi Airport to Harbin via Shanghai Pudong. Changi to Pudong Airport was A330 but it does not have individualised aircon duct for passengers. Food was fine. Inflight entertainment non-existent no radio programme even though headset is provided. Pudong to Taiping Airport an A320 food was fine (typical Chinese breakfast). Inflight entertainment the same for the previous trip. Staff service for both flights were fine.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","B Roberts","United Kingdom","2013-11-18","Recently flew AMS-CAN and CAN-LHR in Economy. The flight on an A330 from AMS to CAN was reasonably comfortable but trying to get an allocated seat in advance was impossible. China Southern's office in Holland couldn't help either! The return to London on a new 787 was not as good. The seats were more cramped and I ended up sitting close to the toilets which have a new type of door design which means the doors actually slam shut! 12 hours of listening to all that noise was not enjoyable. The food was also poor and they ran out of choices and offered a vegetarian meal which was awful! Drinks were also a joke with no diet coke and only a poor selection of wine and only half a glass ever offered!","","","Economy","","3.0","3.0","2.0","2.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Hillier","Australia","2013-11-18","Flew Chengdu to Guangzhou on 16 Nov 2013 - no problem with flight and service but would not check my bag through to a connecting international flight with a China Southern flight number as it was a code share operated by Vietnam Airlines very inconvenient to have to pick up baggage and make way to international with bags when ultimately flying with same company. My connection time was OK (2hrs) but eaten into severely by bag taking a long time to reach reclaim - almost lost and then rushed to international where I was in time to check in but told to 'hurry up' by the check in staff - ridiculous as they were the ones that had caused the problem with the late bag and not checking through. Made the whole thing a hassle and made out to be my fault!","","","Economy","","4.0","3.0","4.0","3.0","2.0","","","5.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","A Scott","Australia","2011-10-13","Sydney to London return. Food poor and often only one option by the time they reached our seat staff efficient but not friendly. Shared overhead tvs showed no english movies (Chinese ones had English subtitles but difficult to read them from a distance). No warning about 3 hour delays but did offer food voucher. Wouldn't fly with them again will pay the extra money for service.","","","Economy","","4.0","","","","","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Grace Lee","Taiwan","2013-11-15","Nov 8 CZ3379 Changsha to Guangzhou. Nov 9 CZ3097 Guangzhou to Taipei. I had a lot of luggage it was consigned directly to Taipei. It's very convenient. The flight was a bit delayed but I was told in time so I was not too worried and had enough time shopping at the airport. All in all a happy and relaxing trip with China Southern. I will travel with CSA next time.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Cleary","United States","2011-10-04","PVG-HKG. As an Elite Plus member I was entitled to First Class Club access. Lounge well stocked and staff very friendly. Loaded on to a bus for shuttle to the aircraft. A321 of recent remodel. Flight staff friendly and outgoing. It was a 2.5 hr flight. Three choices for hot meal. Arrived hot and tasty with an ample portion as well as fruit and ice cream for dessert. First time flying MU but will certainly look forward to the next booking.","","","Business Class","","9.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Chan","Hong Kong","2011-09-28","Hong Kong-Xian return. On the first leg the aircraft was an Airbus A320 which looked pretty old staff service was warm and kind. Sadly there wasn't AVOD. On the second leg the flight was delayed for almost 2 hrs on second leg because of a mechanical problem with the engine. After the switch of planes we were on a seemingly brand new Airbus A320 with a newer interior. Overall MU is a fine Chinese airline the only letdown is the food the presentation wasn't good but it tasted ok.","","","Economy","","6.0","","","","","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Teresa Theobald","Australia","2013-11-13","Recently flew Beijing-Istanbul return specifying a direct flight on ticketing. Only staying 36 hours on return journey and told by Chinese Embassy Melbourne I didn't need a visa as Beijing is 72 hours visa free. Flight to Istanbul stopped in Urumqi becoming last port in China for passport control. Immediately set off alarm bells for return trip as Urumqi has only 24 hours visa free. Tried unsuccessfully to rectify situation in Amsterdam and Istanbul - total lack of customer service in both cities. Arrived in Urumqi and at Passport Control escorted to Immigration and for 4 hours passport and documentation handed from person to person. Eventually granted visa for extra 10 hours. Luggage had been removed from flight which had proceeded to Beijing. Eventually told no seats available to Beijing until 24 hours later and the airline would provide a hotel with meals. I would not consider being detained on a military base a hotel. Collected by a soldier in khaki in a utility vehicle and entered a guarded military base to a 'hotel' with no name. Soldiers on drill around me. No English spoken no wifi or Internet. Meal consisted of a bowl of soup whilst the Chinese ate 2 courses with seconds! Breakfast not much better. I would like to point out at this stage I had a valid visa for 34 hours in China. Next day at the airport soon discovered I wasn't booked on said flight - I was on standby. The 1.5 days I had planned in Beijing including accommodation costs were ruined resulting in a few hours between flights at the airport. At no stage was I apologised to by the airline for its misleading information or Immigration. I have contacted China Southern demanding they inform passengers flight is not direct and passport control is through Urumqi so this situation doesn't reoccur. After numerous emails each time from a different person (same as in Urumqi) this has been the response "" sorry for that"". Not good enough. Don't fly with this dreadful airline. Service on and off aircraft non-existent.","","","Economy","","1.0","4.0","4.0","4.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Sim","France","2013-11-12","CAN-SYD on A380 Economy Lower deck. Smooth boarding for SkyPriority passengers. Staff friendly and polite. The flight attendant who served my aisle spoke perfect English. Staff shows unsealed kosher food to passenger prior to opening and cooking but served breakfast before dinner and the vegetables dish was still frozen. They still need to pay more attention to details. Other than that economy seats are quite reasonable.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Martinus R Suryanto","Indonesia","2011-09-26","Lianyungang-Shanghai. Almost 3 hours of delay at Lianyungang due to some technical problems at Shanghai airport tower. The ground crew offered a small snack box of bread and bottled beverage which was a nice relief from the tiredness of waiting at the airport. No AVOD on this 2 hr flight food was stirred pork with plum sauce which was quite good. FA's had to face complaints from many passengers due to the delay and they seemed to manage their complaints quite well and attentive. Flight OK service good.","","","Economy","","6.0","","","","","","","4.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","C Anderson","Australia","2011-09-15","PEK-PVG-SYD-PVG-PEK. Price for Business Class was very good angled lie flat seats were comfy a little narrow but generally comfy in sleep and upright positions. Food on the way to Sydney was ok not great but typical of food quality out of China. Lounge in PEK and PVG were both good PVG being better having a variety of hot food and more drinks to choose from. Lounge in SYD for return leg was Qantas lounge so very good excellent food and showers etc. Food on the return leg was much better not only variety but quantity and quality was much better. Service on all legs was good English level was very good from most attendants. Would definitely recommend their Business Class when it is discounted.","","","Business Class","","8.0","","","","","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Niemksi","Australia","2013-11-11","Simply terrible from check-in at Melbourne airport through to Paris and return. The onboard crew displayed very little customer service and the food was terrible. It seemed to be quite a task to find two seats together for a couple who booked the flight together we did get adjoining seats but they did make it seem like a big deal. For the Guangzhou to Paris leg I contacted China Southern to try to ensure we could get seats together however even in their head office I wasn't able to speak to anyone in English - being an international airline I stupidly thought they may have someone around that could speak English. On the return leg from Paris they couldn't find our booking. They saw our tickets and verified that our tickets were showing the correct details of the flight however they could not find them. We made the flight with but some difficulty. On the return flight we took our own food to eat due to our previous experience.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","2.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","E Shek","Australia","2011-08-30","ICN-PVG. Check-in and boarding quick. Staff were efficient but unfriendly - some looked glum and didn't seem to want to assist passengers. Tasty meal served promptly after take-off. Announcements made in Chinese English and Korean. Got a free copy of China Daily on request. Appeared to be headphone facilities but weren't given any headsets. No personal TV but newspaper kept me entertained for the short flight. Adequate leg room. Overall considering the cost it does the job but otherwise don't expect too much.","","","Economy","","6.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Wu","United States","2011-08-18","Beijing-Kunming-Lijiang return. Delays here and there but bearable (most due to weather conditions). Planes look outdated. Ok service pretty bad food an average airline for travel.","","","Business Class","","7.0","","","","","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Tong","Hong Kong","2013-11-08","Business class on A330 to Paris and this was truly quite poor. I heard that Air China is to be dropped to 3 Star airline and guess China Southern may be following them soon? Meals poorly served wine choice a joke and the product is now really poor. Its like they have no money to look after biz customers any more. Staff languages were poor unless you speak Mandarin!","","","Business Class","","3.0","3.0","1.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","I Irwin","Australia","2013-11-08","China Southern Airlines are a joke! Left us waiting for 12 hours with no explanation at Paris CDG airport. When we asked what was happening at the departure lounge counter the excuses changed by the hour. First it was the fog then 5 hours later it was that the flight crew couldn't work past the original shift time then the plane had to be cleaned then hours and hours later when we were sitting on the plane ready for take off we were told we were waiting on documents. We got to CDG at 8am ready for our midday flight and didn't lift off till after 11pm. Not one announcement to us as to what was happening. We could have has a day in Paris instead of being held hostage in the most remote airport lounge starved of information. Meal voucher received one. The most appalling treatment at Guangzhou stop over - told we were on another delayed flight. Only because I made a fuss and refused to have my flight changed did we get on the connecting flight that had. Already been delayed not to mention the original connecting flight that as missed. Unprofessional rude and treated like cattle. China Southern Airlines are not an international airline by any stretch of the imagination","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Iskandar Illyas","Malaysia","2013-11-08","KL-LAX thru Guangzhou last week. I should have listened to the review I read. Hands down the worst airline I travelled so far - worse than low cost airlines. The cabin staff cannot speak English food like other reviewer described is terrible and the seat cramped and very hard.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Michael Chan","Hong Kong","2011-08-10","Shanghai to Okinawa. Flight delayed because of a typhoon. On A300-600R the leg room in Y class is great. The Japanese style dinner is good especially the fish rice. Crew are nice and polite. The service you get exceeds what you pay.","","","Economy","","8.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","L Sergi","United States","2011-08-07","Chengdu-Henszhou. Nice airline. Hot food okay 2 servings of drinks. Attendants were nice. Reasonable flight.","","","Economy","","7.0","","","","","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","V Sarakula","Australia","2013-11-08","Sydney to London return. Recommended and would fly with China Southern Airlines again. The worst experience is their abominable website (English version). An utterly useless site that should be an embarrassment to a major company. Following closely/badly behind is the very limited office service provided by CS (Sydney only) - the Sydney office employees did apologize for the website while suggesting that any concrete information about a booking could only be gained by ringing their China office!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Cao Xiaojin","China","2013-11-08","SWA-URC-SWA. The staff service is good and they were nice to passengers. I must say SWA airport service is better than before.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","R Sharp","Australia","2011-08-07","Sydney to Shanghai and on to New Delhi. Sydney-Shanghai flight was surprisingly great after reading some of the reviews. I requested and had an exit seat requested vegetarian meals and it arrived on all sectors without any issues. The seats were comfortable and even offered power outlets for laptops in economy seats! Movie selection was limited. Shanghai - Delhi sector had older planes and no power in the seats and we managed to get exit row seats again and food as ordered. Drinks menu was limited to Chinese beer and french red wines - which was OK.","","","Economy","","7.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Johannes Sulaksono","Indonesia","2011-08-02","DPS-HGZ. Seat was comfortable meal was okay. FA's were polite and helpful nice flight with China Eastern.","","","Business Class","","8.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Diganta Das","Singapore","2011-08-01","My wife and I flew China Eastern Airlines from Singapore to Kunming return. The onward flight was delayed by 1 hr. Inside the flight it was a standard A320 seating arrangement. The crew members were nice and warm. The food was generic and nothing much to talk about. There was no AVOD. The return flight was on time. Crew members again were nice and welcoming. The flight was relatively new and clean. Overall it was a good and safe experience. And of course it is value for money.","","","Economy","","6.0","","","","","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Brutsch","Canada","2013-11-07","We travelled on an organized tour from Vancouver to Guangzhou and on to Saigon. The tour had an all inclusive price hence we don't know how much the actual airfare would have been. The incoming flight into Vancouver was 2 hours delayed which resulted in a 3 hours late departure to Guangzhou. We had a stopover of 5 hours in Guangzhou before our flight to Saigon. However with the 3 hour delayed departure ex Vancouver the stopover was cut to 2 hours. As it turned out it was a blessing in disguise since one cup of Coffee at the Guangzhou Airport was an astonishing US $13. As to our flight we can only say never ever again will we be flying China Southern. Asking for red wine with our meal we were given the equivalent of a thimble full when asking for a refill we were told that no more wine was available. The crew were outright rude. The food was edible but that's about it. As I said never ever again will we be traveling on China Southern.","","","Economy","","2.0","3.0","1.0","3.0","0.0","","","0.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","J Lu","Canada","2011-07-31","I was in China for 5 months for a work stint and flew China Eastern around once every two weeks. It was the only carrier available for some rural airports. although there seem to be a negative impression on here regarding its service and delays I have to say that during the 10 something flights I took with them not once was my flight delayed or my bags lost. Their seats are pretty cramped and foods are generic. The more important parts was getting to my destination on time and safe.","","","Economy","","8.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","B Murg","China","2011-07-20","Hong Kong-Shanghai Shanghai-Beijing. Both flights delayed the first delay sat for 1hr on the tarmac in Hong Kong while the second was a 2 hr delay due to aircraft change. No information as to reason for the delay or how long we would be waiting. Boarding Shanghai-Beijing was chaos staff seemed to exert little or no control over passengers. Some passengers were on cell phones while we were taxiing to take off. A special meal had been ordered but for some reason was given fruit as my meal. China Eastern has a long way to go they need to learn to focus on staff training.","","","Economy","","3.0","","","","","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Birbeck","United Kingdom","2013-11-06","Guangzhou - Paris booked as part of Air France return from CAN-MAN. Awful service terrible food (served wrong food twice plus breakfast inedible). Lots of cabin crew milling around they then all disappeared for about 9 hours. Only saving grace was flatbed was fairly comfortable. It has to be said that the CZ lounge at Guangzhou is bad - either showers are working and there are no towels or there are towels but showers are not working! I do this route a couple of times a year for work will ensure in future that I only fly on AF operated flights - the CZ and Flybe codeshare partners are horrific!","","","Business Class","","1.0","3.0","1.0","1.0","0.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Hutchison","New Zealand","2013-10-30","Travelled premium economy - AKL-LHR-AKL. Main issue was that on return journey from London to Auckland I was informed by the Check-in assistant that there were no Premium Economy seats on my return flight and that I was being downgraded to Economy. I was naturally unhappy and after 2 hours yes 2 hours trying to locate the male supervisor - he said ""if you don't like it - send an email when you get back"". Just be aware that on this route you may not get what you paid for. Re Premium Economy seats - Probably not worth the extra expense. I certainly won't be recommending this airline to anyone.","","","Premium Economy","","","3.0","3.0","3.0","3.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","D Perry","Hong Kong","2011-07-18","Hong Kong-Shanghai-New York (JFK) return. At check-in in Hong Kong there was quite a long line with only a handful of agents. However I was still able to clear check-in security and get to the gate 10 mins before boarding. Hong Kong-Shanghai was very comfortable on an A320. Once we arrived at Shanghai we had to go through Chinese customs and back through the metal detectors to transfer. Shanghai-JFK on an A340 was very good. However there was no in-seat entertainment systems and the communal movies that were offered were not very good. In every seat however there is an electrical plug. I saw quite a few passengers plug in iPads and PSPs and such so CEA is allowing you to bring your own entertainment. The food throughout both flights did not offer any non-Chinese food options. On the return flight everything was fine and the food and drink seemed to be of better quality. The flight to Shanghai was about 30 mins late which cut my transfer to HKG close. CEA is good value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Sherry Zhang","China","2011-07-13","Shanghai-London and I saw things I had never seen before on the same route like Twinings and wine. Don't know if it is their recent service upgrade. Hope they can keep that up.","","","Business Class","","4.0","","","","","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Khan Ahmad","Canada","2013-10-29","We flew from Vancouver - Guangzhou in Boeing 777. The plane was old and the entertainment system didn't work very tight leg room. Guangzhou - Bangkok the airbus 330 was a new plane everything was excellent. It was the same situation on our trip back home. The English announcements were very difficult to understand partly because of poor command of English and also because passengers were talking so loudly even during the announcements.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","K Priti","India","2013-10-29","New Delhi to Qiqihar (China) via Guangzhou. The service was horrible and staff appeared to be impatient and hostile at times. On the first leg of the journey the request for a coffee from a co-passenger was met with a cold stare from the air hostess. No inflight entertainment whatsoever! The food was just bearable. The second leg of the journey from Guangzhou to Qiqihar was unimaginable. Throughout the journey the flight attendants kept a stern face (no smile at all) and appeared to be either bored or uninterested in serving passengers. Blankets were provided only to a few (probably on first-come-first-serve basis). When the food was being served they gave me a chicken meal and I asked whether they could replace it with a vegetarian meal instead. The attendant said they could give me a veg meal and asked me to wait. Finally when all the passengers finished their meals the attendant brought me my veg meal and half-heartedly apologized for keeping me waiting since he was very busy! I had to return my meal uneaten.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Andrew Mortimer","New Zealand","2011-06-29","Flew Beijing-Pudong and Macau-Pudong-Bejing. First flight on A330 which was not very full. Seats still a bit cramped and no food served just a very processed drink and I am diabetic! Macau through Pudong-Bejing was on A320 both flights. MU did not listen to my pleas not to check bag all the way through to Beijing and promptly lost it in Shanghai. Flight late and check in at Macau disorganised for a very small airport. Baggage services at Beijing very unhelpful. Would only fly MU again if no alternative.","","","Economy","","1.0","","","","","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Basquet Yves","Spain","2013-10-28","AMS-CAN and CAN-CDG 20/24-Oct-2013. Both flights were on very recent A330-200 in economy. Seat was as good as an economy seat can be. The entertainment system was really good much better than the one found on many Western airlines. Big screen very good resolution a really large selection of movies in English and French many of them really new. Seat included a USB connection. Service was as expected neither bad nor good. Food was ok and could have been better. Anyway I am looking forward to fly again on China Southern Airlines on my next trip to Guangzhou.","","","Economy","","8.0","4.0","3.0","2.0","5.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","T Levine","United States","2011-06-26","JFK-Shanghai. A terrific airline for the price. Comfortable seating. Food as good as any Chinese airline. Generous flight attendants. You should have no hesitation flying this airline.","","","Economy","","10.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Jiang Hans","United States","2011-06-25","China Eastern has got a lot better since I flew with them 3 yrs ago from LAX-PVG. The modern A340-600 aircraft has roomy space compared to other international airlines and my favourite comfortable 2-4-2 seat configuration. They also have power outlets behind each seat which many airlines don't have they have many music channels. The meals are a great amount. The flight attendants are friendly and helpful as on the way to PVG a PAX lost his wallet somewhere and about 3 FA's tried to help him find his wallet for over an hour and they made an announcement too. Shanghai's PVG international airport is very nice and modern and easy to navigate around. I've seen many negative comments and review for China Eastern and don't understand why. But most of them i've noticed come from Westerners and I understand why. The food and culture and drinks with no ice is Chinese culture. It'll be unfamiliar so bring some snacks. I've heard of many situations where they give Lunch vouchers and hotel room for delayed flights.","","","Economy","","10.0","","","","","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","John Potter","New Zealand","2013-10-28","Flew Business Class AKL to LHR via Guangzhou. Very comfortable fully lie flat beds even though I'm 6ft 3in. The CAN to LHR legs were in the new Boeing 787. Food was excellent only criticism being over small things - wines of very average quality no beer or spirits offered strange way or presenting coffee before breakfast and then none afterwards. However flights were very cheap and well worth travelling this way compared with more expensive and less comfortable premium economy flights on other airlines.","","","Business Class","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Joerg Doelfer","Germany","2011-06-24","Frankfurt-Shanghai-Taipei and return. Very basic with no inflight entertainment. No problem as I had books to read movies to watch and music to listen to myself. Unbeatable price. No online check-in but staff very friendly and arranged good seats for me (even when I showed up 1hr ahead of check-in). The ground staff helped my parents at Shanghai airport with transfer flight I really appreciate their assistance as my parents only speak German. Got a beer whenever I asked for it.","","","Economy","","9.0","","","","","","","4.0","1"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Helen Ham","Canada","2011-06-19","YVR-HKG + return flight. Paid $1000CAD. The service and food was good/excellent compared to North American airlines I have flown. All 4 of my flights (connections) arrived and departed on time. I found the seats comfortable. Also there was a lot of food offered in the flights - my 2 hr flight came with a full meal.","","","Economy","","9.0","","","","","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S McGarrigle","Australia","2013-10-23","We flew Perth - Guangzhou - LAX October 2013. The check-in crew at Perth were superb helping us with our USA visas (which our travel agent hadn't done) and checking us through to LAX and informing us what we needed to do in Guangzhou. The flights themselves were as good as any we have flown with other more expensive airlines (all economy) the inflight entertainment was very good the seats and legroom all as good as other airlines. The lack of English speaking flight attendants was not a problem they all understood basic requests and certainly spoke English better than I spoke Chinese. All planes were modern and the long journeys were on the new A380's. On our return journey we had a 16 hour stopover in Guangzhou. We were offered a complementary hotel room and were taken on a bus to a hotel in the city. The hotel was ok but the beds were rock solid. Admittedly we all slept after the 14.5 hr flight. The hotel was a nice diversion and a way to see a bit of the real China outside of the airport. Our only minor disappointment was the food on board all the flights. It was very much traditional Chinese cuisine not the westernised version we eat in Australia but this is to be expected I suppose as it is a Chinese airline. All in all the experience was good and for the price we paid as a group of 5 adults the savings we made using China Southern were better spent as spending money on our trip than in the profits of a more expensive airline.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Peter Uhlmann","Canada","2013-10-20","We flew Vancouver to Guangzhou and then to Kathmandu. The first leg was an old plane. Our overhead lights wouldn't turn off. The video on the seat in front had only one English language film and the picture quality was poor. Service was nothing to write home about nor was the food. We left 2.5 hours late which meant a rushed transfer in Guangzhou. The second flight to Kathmandu was better on time and a newer plane. However several passengers (including us) had to wait a nervous day for our luggage to arrive on the next flight. Luckily it did but could have been a real hassle as we had travel plans in Nepal the day after the luggage arrived. Yes the fares are cheap but I don't think I would use this airline again. I forgot to mention the lack of legroom for anyone taller than 4 feet.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","3.0","0"
"china-eastern-airlines","/airline-reviews/china-eastern-airlines","China Eastern Airlines customer review","Marian Virga","Italy","2011-06-14","I tried to upgrade on CEA flight Shanghai to Rome. Was told that there was Superior Economy so paid extra at Shanghai airport for a seat with more leg room etc. only to discover that they had sold me another economy seat. Superior Economy Does Not Exist on their aircraft. There was no in-flight entertainment on a 12 hr+ flight and the only good thing about the seats is that there is a small foot rest.","","","Economy","","4.0","","","","","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Hugh","Canada","2013-10-20","Recently flew return Vancouver to Guangzhou. The outgoing was a grey Skyteam plane and rather old with uncomfortable economy seat my cushion was slanted off towards left. The incoming was actual a CSA's 777 and over 2 hours late taking off resulting missing my connecting flight. The food were typical airlines varieties Most FAs had poor command of English and could not answer questions if CSA needs to be world class international they have a long way to go. However for the price of tickets I paid compensated for the poor seats and lack of IFE. Percentage of flying CSA again is 35%.","","","Economy","","6.0","2.0","3.0","3.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Ryan","Australia","2013-10-13","Having read some of the reviews here I was a little hesitant about flying with China Southern. Flew SYD-CDG then CDG-SYD with a stopover in Guangzhou. We were very pleased with the level of service with China Southern. All flights were on time and the aircraft were fairly new. Meals were adequate although some combinations of food were a little odd. Drinks were plentiful although you did have to keep asking for them. In flight entertainment was adequate and a fairly good range of options in English. The toilets on the plane were regularly cleaned and the attendants made sure that they were well stocked. Would I fly with this airline again yes especially for the price that I paid. Transit at Guangzhou was a breeze with ground staff on hand to direct passengers.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","L Liam","United States","2013-10-09","Beijing to Guangzhou on A380. The ground service at PEK was quite good the plane was large and boarding was done in an orderly manner better than other previous CZ experiences. Staff were good and helped passengers when in need. However they still need to improve the pronunciation of their English. Overall quite a satisfying and enjoyable experience but not perfect.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Oliveira","Portugal","2013-10-06","Guangzhou-Amsterdam Schipol. When it came time for aperitifs to be served I asked for a tonic gin as usual which was refused as they do not offer this. Nothing was served with the drink. I asked then for red wine as aperitif. It was served half a cup of wine. About 50 minutes later the meal was miserably served. About 30 minutes after the food the dinner drinks came. Breakfast before arrival at Amsterdam composed of again chicken noodles. Later some kind of bread but nothing to put in it not even a small packet of cheap butter. During the night service nothing but water no coffee available. It has been the worst flight I had with a disgusting service.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sandra J Christian","New Zealand","2013-10-01","Auckland to London business class. I'm more than pleased for the price I paid it was a lot cheaper than other airlines. I had a flat bed which once I had eaten the 7 course meal which was very good  I got my pillow and quilt and slept for 8 hours in comfort. Flight attendants were very friendly and helpful. The only downside was the inflight entertainment not much in English.","","","Business Class","","9.0","5.0","4.0","3.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Moskovitch Itay","Israel","2013-10-01","PVG-TPE route. Plane was an A321 and looked pretty old. I've never taken a long haul flight with them but the short routes are always the same - not a lot of room between seats poor meal crew don't smile very often and the worst thing - my flight was delayed in 1.5 hours and no announcement was given. The only reason I use this airline is their membership in Skyteam.","","","Economy","","4.0","3.0","2.0","3.0","0.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Brian Clark","New Zealand","2013-10-01","Travelled business class from Auckland to London and return. As value for money unbeatable less than the premium economy of other airlines by a considerable margin. As business class seats go not the best design but at 6'4"" my concern is just the ability to have space and I could lie flat. If you want extensive wine lists and Michelin-starred food maybe you will try another airline but food is adequate and staff attentive. But if you are paying your own fare as I was and your key priority is space comfort and privacy and you watch your dollars go to it! I certainly will again!","","","Business Class","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","P Jones","Vietnam","2013-09-26","Flew from SGN-CAN-XIY and all flights were disappointing at best. Poor service terrible food old and uncomfortable aircraft. I had to constantly remind staff and argue to get my Skyteam Elite Plus privileges their lounges are terrible with instant noodles and the like on offer. No inflight entertainment to speak of - even their inflight magazine is exclusively in Chinese. I would never chose to fly China Southern again. Awful.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Robert Smith","Australia","2013-09-25","I was booked to fly Sydney to Amsterdam last month via Guangzhou and Beijing with admittedly tight connections but travel.com who I booked through assured me they would be ok so imagine my concerns when I arrived at Sydney Airport to find the first leg was already delayed by one hour which in turn resulted in my missing the Guangzhou to Beijing Beijing to Amsterdam and Amsterdam to Birmingham connections (the latter I'd booked through KLM). The most frustrating part of this whole saga was finding someone at Guangzhou and Beijing Airports who could speak proper English and explain to me what was happening they put me and a few others up in a hotel in Beijing and collected us at 6am the following morning. Then had to hang about for a few hours to see if I could be transferred to a KLM flight leaving later that morning what a relief when I got a seat on that plane and all the flight attendants spoke English and with a smile! I missed my connection to Birmingham and had to pay again and eventually arrived in Birmingham some 12 hours late. The biggest problem I found was the lack of English spoken which surprised me but the service generally on all China Southern flights was poor with hardly a smile from anyone plus the food was very ordinary beer and white wine came warm the entertainment unit was not working on the first leg and although available on the next leg was nearly all Chinese. Flight information was non existent and we were never told what the local time was as we arrived at each Airport.","","","Economy","","","3.0","2.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Yvette Humphries","United States","2013-09-24","26 Aug 2013 CAN-LAX. The meals and entertainment are excellent on A380 although it was a long journey. AVOD is excellent. The attendants were friendly and helpful. But I have to say the attendants should improve their awful English skills since they could not understand English-speakers sometimes. Price level is fine and worth the flight.","","","Economy","","8.0","3.0","4.0","5.0","5.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Towner","Australia","2013-09-24","We took the maiden flight of China Southern Airlines Boeing 787 out of Heathrow to Guangzhou. I have never seen a cabin crew work so hard and cheerfully as on that flight. The food was very good especially breakfast and drinks adequate. I would not hesitate to fly China Southern Airlines again.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Kevin Li","Australia","2013-09-24","I've flown this airline numerous times. Return from Sydney to Guangzhou Melbourne to Guangzhou Guangzhou to Shanghai. The most disgusting aircraft's are their A320s. But I like the A330s from Sydney and Melbourne to Guangzhou and the Boeing 777s from Shanghai to Guangzhou. Overall it's fifty-fifty.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Ron Mundy","Australia","2013-09-24","Arrive from London into Melbourne on 17th first leg from London to China ok 787 seats ok but nothing great. Flight from China to Melbourne male staff members were rude wouldn't give choice on food just put it on your table when asked what choices there were were told that is it. The female attendants took over and supplied the different choices. The toilets were a disgrace soap had run out and not kept clean. We have travelled on different Chinese airlines many times but this last leg of the China Southern flight to Melbourne was the worst.","","","Economy","","7.0","4.0","2.0","4.0","1.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sarah White","Canada","2013-09-22","Vancouver to Guangzhou was unacceptable. No entertainment on a 12 hour flight. The food was horrible. The staff had poor English skills and they woke me up during drinks. The value for money was a waste. The seats were uncomfortable. I will never fly China Southern again.","","","Business Class","","3.0","1.0","1.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","B Bevan","New Zealand","2013-09-16","Flew business class to London in June and back to Auckland in Sept. All flights were on Airbus 330-200 with the latest lie flat seats Staff were pretty efficient although English not great but then my Chinese is non existent! Aircraft's were new and in good condition toilets clean etc. Staff at the halfway mark there to guide us through and Business Class lounge in China is pretty good with OK food although the showers were out of order on return trip which was a pain as there is a six hour stopover on the return leg. My first excursion on Business class and at only $4200 nz it was well worth it! Would not hesitate to use this airline again. All flights were on time or early. Cant do better than that!","","","Business Class","","9.0","5.0","4.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sean Hotter","Australia","2013-09-16","We recently returned from the long haul flight from Australia to London on China Southern. Overall I would recommend China Southern to others but it would not go without a warning about the customer service. At times it may just be a message lost in translation but I got the impression the staff did not enjoy serving patrons and were quite unfriendly especially to English speaking persons. Often felt that I was putting the staff out if I asked for a drink or something.","","","Economy","","5.0","3.0","2.0","2.0","4.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sukasem Tejatanalert","Thailand","2013-09-15","Flying from Bangkok to Guangzhou on 737-800. The seats were quite good while the entertainment system barely existed. The meal is fair for the short flight (2.5 hour). Flight was on time.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Wong","Singapore","2013-09-15","Not recommended as there was a 6-hour delay with my flight from Guangzhou to Singapore and there was no official announcements from the airline even at the last minute. Just kept waiting at the airport without any food or drink provided without any further information. The food on board tasted poor and airline staff on-board spoke very poor English. The in-flight screen showing films during the trip was extremely small and there were no headphones provided. I could not hear the audio of the film and the subtitles are too small and cannot be seen. My worst flying experience.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Y Li","China","2013-09-15","CTU-AMS a very pleasant trip. The crew were very helpful. They helped me to arrange very good vegetarian food without prior request. It's very good value for the money.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Eloise","Australia","2013-09-11","Economy Class SYD-AMS with a stop in Guangzhou. We were very pleasantly surprised with how the trip turned out. As we were checking in we were told we could actually check in 2 bags each making a total of 42kgs per person. Onboard we saw that we had our own personal inflight entertainment systems. Had them on all 4 flights there and back. Service was good food was just like all other airlines. No problems at all. First flight back from Amsterdam was on the new A380. The tray table was too far away from me but had plenty of leg room. For the amount we paid and what we got in return they deserve to take business away from other major airlines.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Anthony Theodore van Alphen","Australia","2013-09-10","I often fly with China Southern from Sydney to Guangzhou and back. I cannot help noticing that after 4 years of complaining about the state of the toilets ""inflight"" now finally I am seeing that crew members are allocated to frequently cleaning the toilets and allowing them to look and even smell decent. Its not a nice subject to discuss but needs continued attention and supervision. On a friendlier subject ""Food"". It is difficult to please everyone but on the whole I cannot help noticing that the quality of food chosen by China Southern on the flights to OZ has increased just in this last 2 months. Still maybe to early to tell and maybe just a blip on the radar but I do notice things - service of ""ice cubes"" with drinks offered? Serving of better quality food in flight meals. I.e. good quality chocolate used in cakes etc. CZ326 dated 10th Sep 2013.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sue Emmett","Australia","2013-09-09","I flew Sydney - London economy return in June 2013. I was quite satisfied overall. I found the food quite acceptable in fact I mostly enjoyed it. The service was good but with no frills can't complain at the price. Entertainment possibly not so good but I take my own entertainment so not a concern to me. My fellow passengers including small children were all good no problems there. I was as comfortable as it's possible to be in economy. I would recommend China Southern particularly at such a low price.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","K Oliver","Australia","2013-09-09","14-29 August 2013. After reading mostly negative reviews for this airline I felt the need to add my own review. We have recently flown from Perth to Guangzhou return and cannot fault them. Staff were as good as any other airline we have used (as was the food) and the modern plane was a pleasure to travel in. Fantastic value for money (saved us approx $500 each on our journey).","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Cronje-Vermeulen","Australia","2013-09-08","I returned last week from China to Australia on a China Southern flight and I chose this flight because it was the only direct flight and getting me over-night back to Sydney. Booking into business as I had a meeting in the morning I prepared myself to have a good sleep. Unfortunately an Asian family of 3 also booked into business. I have 2 young children and we travel overseas a lot so I'm not against children in business just against parents who have not taught their children to use inside voices. Needless to say I arrived in Sydney very tired.","","","Business Class","","5.0","3.0","5.0","3.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S O'Toole","Australia","2013-09-05","Delayed due to bad weather on arriving in Guangzhou. I had a tight connection via Xiamen to Amsterdam for a wedding. Ground staff were great they redirected me directly from Guangzhou to Amsterdam on the first flight - there was a long delay and without asking for it they put us up in a hotel and fed us. Our bags arrived in Amsterdam. They handled the volume of people very well - prioritising correctly and communicating it. The seats on the A330-333 had lots of room (SYD to Guangzhou) the seats on the 737 from Guangzhou to Amsterdam not so good. I didn't eat anything except the fruit and vegies but others said the food was good. We got a 72 hour Chinese Visa with no hassles at all.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Steve Robinson","Australia","2013-09-04","Flew LAX to Guangzhou to Sydney in Bus Class. The A380 was only 60% full and was looking a bit tired lots of marks and dings in the trim. Had the lay flat beds and the plane was very quiet slept well. Fare was very good about half of the normal fare I pay for business so I decided to give them a go. Crew were very good food Ok for business as was drink service. My son wanted a Vodka and orange but they didn't carry vodka on board. Cabin crew has basic English language skills only. Met at the gate on arrival in Guangzhou and escorted through the transit process and into the lounge had a shower and lounge was very good. Had a ticketing issue with our Sydney flight as I wanted try and go direct to Perth. The desk staff did all they could to help but it wasn't possible due to schedules. Flight to Perth was in standard throne chairs otherwise no problems plane clean and tidy and food and drinks good. Only bad points was after take off from LAX the crew filled the remaining business class seats with people from other classes no big deal just a large influx banging bags around about an hour into the flight. Our transit time in Guangzhou was 4 hours. Otherwise better than Id expected and if I could time the Perth - China - LAX flights right Id use them again.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S Moffitt","New Zealand","2013-09-04","NZ to London (12th Aug 2013) on CZ306 10pm Airbus 332. Got a very cheap flight and wasn't expecting too much. Seating and leg room was good as any other flight I have travelled any announcements made are in Chinese first followed by English have to listen carefully to understand but no big deal. Service I must say is not as good as other flights I have been on but certainly acceptable. No ice with your drinks! Food I have to say is just ok! Both legs of the flights had own personal screens (touch screens) first flight didnt not work and you have to use the remote which is in the seat (which you cant take out) to get the screens to work can be a bit of a pain. 2nd flight it worked every now and again my daughters worked fine so just luck I suppose! I would certainly fly with them again for the price large saving if travelling with a family of four.","","","Economy","","6.0","4.0","3.0","3.0","4.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Celeste Woolley","Australia","2013-09-03","Sydney to Amsterdam stopping in Guangzhou. Every stage of our trip resulted in issues - from booking (they changed our itinerary prior to departure). Once flying food quality and choice dreadful staff cannot speak English and don't want to answer your questions. We missed 4 connections in total (none our fault) and trust me on the ground in China with unexpected flight delays is the last place you want to be. Disorganised unprofessional unpleasant. Never again.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Kilby","Australia","2013-08-29","Sydney to Guangzhou. I found the cabin staff and service excellent. The Cabin Purser showed great leadership and attendants were very attentive. The food could be improved - one of the meals described as chicken porridge but in fact was chicken congee. The midday meal was very good. Overall a great experience.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Swan","Australia","2013-08-28","I had an Air France ticket from Paris CDG to Melbourne. The second leg of the flight from Guangzhou to Melbourne was operated by China Southern. There were no personal television screens only shared screens which screened movies with illegible English subtitles. The lack of in-flight entertainment made this 9.5 hour flight dull and unpleasant. The food was the worst I have had on an airline: for dinner I chose noodles with beef the beef was a couple of tiny pieces of mince. My partner chose the chicken with rice and although the rice had a nice flavour there was hardly any chicken. The only decent meal on the flight was the omelette and hash brown which I chose for breakfast. The seats were also of a very poor standard. The headrests did not contain the function which allows you to push two flaps inwards in order to stop your head from lolling about when you fall asleep. I have had these adjustable headrests on other economy-class flights including the flight with Air France from Paris to Guangzhou and flights with Etihad Airways and Qantas. In addition the armrests between the seats could not be pushed all the way upwards and consequently my partner and I were unable to lean on each other without hitting our faces on the protruding armrest. The absence of personal in-flight entertainment and the extremely poor quality of the food and the seats compared with other economy-class flights means I won't be flying with China Southern again.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","D Baker","Canada","2013-08-26","Flew between Vancouver and Guangzhou and was very disappointed at the quality of the food provided. The food on the flight to Guangzhou was the worst I have had on an airline. In addition very little entertainment was provided to help me kill time over this 12 hour flight. There were only 6 channels of videos. Most were Chinese films with subtitles but the screens were too small for the subtitles to be readable. On the return flight we were delayed several hours leaving Guangzhou but staff didn't explain why. They simply said ""bad weather"" although we could see many other planes leaving the airport for North America. I fly a lot and don't expect to be pampered when I fly economy class but this was way below par.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"china-united-airlines","/airline-reviews/china-united-airlines","China United Airlines customer review","B McLaughlin","Australia","2013-08-25","Beijing Nanyuan to Hohhot. China United is the only airline that uses Beijing Nanyuan a former military airport in the South of Beijing. The airport is easy to get to and flights in and out of Nanyuan do not seem to be subject to delays as serious as those at Beijing Capital. There's also very little taxiing. Check-in was quick easy but the check-in area is noisy and dilapidated. Toilets at the airport weren't great. The flight was on a newish 737 and the plane was clean. Service was friendly and the bacon wrap for breakfast was actually very nice. Take-off and arrival were both on schedule. I'd use China United again just to avoid the delays at Beijing Capital.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Colin Smith","New Zealand","2013-08-26","The service seating and cabin staff were very good on both legs of our flights from NZ to London late June 2013. The first flight from NZ to Guangzhou was on one of the older planes which unfortunately did not have the lay flat beds (only Z type) - passable but not as comfortable as the lie flat beds on the Guangzhou to London flight Food and refreshments were good to excellent We are looking forward to our return trip to NZ in 2 days time with China Southern which I feel sure will another happy experience.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Henri Houzet","France","2013-08-22","AMS-PEK PVG-TPE TPE-CAN-CDG. AMS-PEK: Sky Priority boarding worked well very generous leg room on this segment. Shared TV screens with very poor quality headsets. Food was substandard. Well groomed flight attendants but level of English should be improved. Bags took for ever to be delivered in PEK. PVG-TPE: took a while for ground staff to recognize AF/KLM Flying Blue status and didn't seem to know how it worked. Was only able to check one bag but was allowed to have 2 carry on bags. No priority boarding but still quick and efficient. Nice clean aircraft. Hot meal (though of poor quality) for this short flight. TPE-CAN: flight cancelled due to typhoon in Taipei. Fair enough. Was told to contact my travel agent to get rebooked as they said they didn't have access to the booking system in TPE. Asked to speak to a China Southern manager and within seconds and thanks to FB Elite membership was escorted by an airline rep to a Hainan airlines agent who got me one of their last seats available to CAN. CAN-CDG: efficient Sky Priority check-in by nice agent who even used her best French. Exit row seat offered. Efficient Sky Priority security line and boarding. Clean modern cabin interior PTVs well groomed flight attendants again. Not very personable but probably due to language/culture barrier. Very little English spoken again. Entertainment system good enough to keep you occupied. Food substandard. Bags delivered promptly in Paris. All in all good value for money. Sky Priority a real plus.","","","Economy","","6.0","4.0","3.0","2.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Petersen","Philippines","2013-08-21","Manila-Guangzhou-Paris / Copenhagen / Amsterdam-Guangzhou-Manila. Easy transfer in Guangzhou travelling with 2 children. No transit visa for China required. Seat to and from Europe had VOID entertainment. The cheapest ticket and we would definitely fly with them again.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","L Whitbread","United Kingdom","2013-08-20","4 Flights in total to Sydney and back. The food was poor quality. Of the 8 meals we were offered there was no choice with 4 of them. We were no offered water through the return 2 flights from Sydney. Cabin entertainment and information was very limited. Back seat screens were not working on 2 of the flights.","","","Economy","","2.0","3.0","2.0","1.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jody Hanson","Cambodia","2013-08-19","3 flights 3 planes late in arriving with an additional 8 hour delay so that a 27.5 hour trip turned into 35. Exhausting. One flight attendant on the Guangzhou to Vancouver flight was particularly helpful. She was on the return flight and when I saw her she smiled said ""White wine and water"" which are my staples when flying. On the international flight from Guangzhou to Phnom Penh they only had warm beer and ice - no wine or spirits. The food was terrible - noodles with a sort-of creamy sauce slathered over the chicken. I had to ask for the landing forms. China Southern is trying and they are what they are - cheap Charlie with older planes.","","","Economy","","5.0","2.0","0.0","2.0","1.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Chandler Royer","France","2013-08-19","Aug 3rd Beijing-Guangzhou on CZ3162 and Guangzhou-Los Angeles on CZ0327. I often travel within China America and France and have taken China Southern for some time. Very cheap ticket for around $2000 and their service was always good. Will take their flights for the reasonable price next time.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Breedijk","Netherlands","2013-08-19","Bangkok to Guangzhou and Guangzhou to Amsterdam Schiphol 10 August. I had a very nice trip staff were very friendly and helpful. They were smiling all the time. It was possible to watch movies play games and follow the flight on the in seat TV screen. Would recommend.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","S Hodren","Australia","2013-08-15","BNE-CAN CAN-LHR LHR-CAN CAN-BNE. Flights: CZ 382/303/304/381. 18th July and returned on 8th August. We flew to London from Brisbane with an overnight in Guangzhou. We were pleased with the attention and courtesy of the cabin crew and I particularly enjoyed the fully flat beds. The overnight at the Pulman Hotel was really appreciated. I have commented elsewhere on the poor air-conditioning in the upstairs Business Lounge at Guangzhou.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Kuliyev","Germany","2013-08-15","Boeing 737-700 Ashgabat to Urumqi seats are dirty no inflight entertainment staff speak poor English and don't want to reply when you asked something. Urumqi to Beijing was Boeing 777-200 same story about staff who does not want to speak English and same poor quality food and dirty seats.","","","Economy","","","4.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Varcoe","Australia","2013-08-15","Premium economy return to Paris transferred at Guangzhou. This is not premium economy compared to other airlines. Other than priority check in and boarding the seats food service entertainment was identical to economy. As soon as the seat belt lights went off a number of passengers walked into premium and sat down not to be moved. The food was almost inedible and wine undrinkable. Personal entertainment systems were ok but only present for 3/4 legs. The other leg had a shared screen which played half an English language film then two Chinese films whose subtitles could not be read. Seats barely reclined and loud passenger announcements came frequently and spuriously such that sleeping was near impossible. There was very little English spoken and a general reluctance of staff to assist or provide any service above the mandatory meal services. This was my first and last trip on CSA. The costs saving were outweighed by the dreadful experience.","","","Premium Economy","","1.0","2.0","1.0","1.0","3.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Chuangwen Chen","China","2013-08-15","CAN-LAX -July 29th-. Plane had a nice clean interior wonderful entertainment and comfortable seats. Service was very good with friendly staff.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Xiaoshan Peng","United Kingdom","2013-08-01","Connecting flight from London to Guiyang and transfer at Guangzhou. Internal flight CZ3662 to Guiyang. Cabin clean and tidy. Flight attendants friendly and kind. Service excellent. A pleasant flight.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Michael Schade","United Arab Emirates","2013-07-31","CAN-BEJ. The perfect 3 hr domestic flight new A333 very good legroom excellent IFE decent meal arrived 25 minutes ahead of schedule. Highly recommendable.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Xiaoshan Peng","United Kingdom","2013-07-31","LHR-CAN-KWE in premium economy. Check-in desk gave me the first row seat of premium economy for extra legroom made my journey very comfortortable. LHR-CAN (CZ304) 4th July had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. CAN-LHR (CZ3662) 6th July. Cabin crew were helpful and kind. KWE airport has brand new terminal 2 which is excellent. Overall a pleasant journey.","","","Premium Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Richard Leegood","United Kingdom","2015-07-23","Waited 65 min for bag drop at Florence - after only one check in desk for premium and economy for the first half hour (from 90 min before flight WX 280). Suitcase was damaged en route from LCY to Florence. Service on board is minimal - tea, coffee water and a small snack, but pleasant crew. It was overpriced at £340 return. The return flight was 55 min late leaving which the crew had the cheek to blame on security queues - nonsense! Then the push-back tug broke down. Safety rules breached by allowing window blinds to be closed at takeoff. ","","Business","Economy","LCY to Florence","1.0","2.0","3.0","1.0","","1.0","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Williams","New Zealand","2013-07-28","Have just returned from Auckland-London-Auckland trip with this airline. First and definitely last time. Seated beside toilet on all 4 long long legs of the two trips. Constantly knocked by passing staff and queuing passengers. Disgusting food and how could they run out of choice by only Row 41? Staff have a lot to learn about customer service. Seats have adequate leg room but are hard and very narrow with no space for long arms and broad shoulders. Sitting next to a large fellow passenger is intolerably uncomfortable. Delays poor information unintelligible cabin announcements. Guangzhou airport badly needs to sharpen up its act - it is dingy with filthy carpets and equally unpleasant toilets. Ludicrously expensive coffee in the only cafe open in the early hours of the morning. Never never again - I'll stick to going through Hong Kong.","","","Economy","","1.0","2.0","2.0","1.0","0.0","","","2.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Simon Richards","United Kingdom","2015-05-25","WX 300 Cardiff to Edinburgh. 18th May. Return 19th May WX 310. Travelled from Cardrff to Edinburgh and was hugely impressed by the service. The attendants were very helpful and happy and the complimentary drinks and snacks came in handy. Shame they're leaving Cardiff airport.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Paul Rodgers","United Kingdom","2015-04-27","Travelled from Cardiff to Paris on 20th April 2015. Return flight 23 April 2015 flight no WX286. Complimentary snacks drinks were served by friendly attentive flight attendants making the CityJet flights operated by Stobart Air a very enjoyable experience. Also no queries about carry-on luggage or charges for checked luggage a rarity these days. I would certainly recommend CityJet to those who appreciate hassle-free flying.","","","Economy","","9.0","5.0","5.0","5.0","2.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","James McMahon","United Kingdom","2015-04-04","My wife and I returned from a week in Amsterdam on 17/3/15. Our flight WX0196 was cancelled due to adverse weather at London City Airport so we were put on a later flight. As we approached for landing the plane took off again and we were landed at Stansted instead. There was an announcement over the PA system that if we made our own way to London we could reclaim the cost of travel back to London. So far so good as they cannot be held responsible for the weather. When I emailed CityJet they said they were not going to reimburse the £38 for the train fare back to Liverpool Street and that the announcement on landing at Stansted should not have been made. I paid nearly £300 for our return tickets so not budget price tickets. I will not use this airline again as their ""customer care"" is non existent. There are other airlines that fly from LCY so choose carefully. CityJet is operated out of Dublin by KLM and an Air France alliance so their ticketing will be on the same flight.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Ralph Strandmann","United Kingdom","2013-07-23","Flew to Australia 3 legs with CSA one leg with Air-France. CSA was very good in seat space in-flight entertainment (10 inch touchscreens). Food was OK cabin staff was friendly but not particularly noteworthy. Would fly again particularly as it was the best price to Australia with a transit in China.","","","Economy","","8.0","5.0","3.0","3.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","O Mitchell","United Kingdom","2013-07-15","SYD-CAN-LHR in economy class. Was one of first to check in so asked for emergency exit seat for extra legroom given same seat number 48h for both legs of the journey. Plane from CAN-LHR however was different and was a standard seat with the minimal expected legroom. Inflight entertainment SYD-CAN was shared screens showing pre- selected English and Chinese language movies. CAN-LHR had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. Cabin crew were helpful but their English wasn't the best. Service was often prompt if a little hurried. Inflight meal was of a decent standard. Drinks available were good but in regards to alcohol not varied beer or wine was the choice available and sometimes a little warm. Overall for the price I can't complain baggage collection was prompt at LHR and transiting through CAN was simple. CAN airport was however not particularly clean with the smoking room being rather dirty at best. Make use of duty free if that's your thing.","","","Economy","","7.0","2.0","3.0","3.0","4.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","K Anderson","United Kingdom","2015-04-01","Delay delay delay. All that can be said really. What I find most infuriating is the lack of clarity re the delays. Flight WX280 Florence-London City on 30/3/15 check in opened half an hour late with one person - who worked for Florence airport not the airline - turned up finally to check people in. Had no idea what he was doing. Another two turned up some 15 mins later who also had little idea of what they were doing. Finally checked in with 1 hour to spare until the flight allegedly departed. Got through security etc to find that the flight was delayed by half an hour then it was delayed again then again until eventually the 13.20 flight left Florence at 15.50hrs. Oh and it would take an extra 40 mins because of head winds. The cause? 'Delay from incoming flight' - yes because they had been delayed leaving London. If I'd known it would be delayed for 2.5hrs I would have found something much nicer to be doing in Florence! Really not impressed.","","","Economy","","2.0","4.0","3.0","2.0","1.0","","","2.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","C Gambrill","United Kingdom","2015-03-29","WX281 on 23 March and inbound WX280 on 27 March. Never again. Both the outward and inward flights were delayed with minimal explanation either during the delay or afterwards. Bored cabin crew cramped uncomfortable seating inadequate overhead locker space and no food available even to purchase. Also when the Captain addressed us it was impossible to hear what he said.","","","Economy","","5.0","1.0","3.0","1.0","1.0","","","3.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","M Nathan","United Kingdom","2015-03-18","Just returned from a weekend in Amsterdam flying out of London City Airport. Flight was fine for a short flight and the location of City airport was convenient. Was disappointed by how they handled the large volume of cabin trolley cases on both outward and return flights. On the way out of London nothing was said until my friend and I boarded the plane and there was no space left in the overhead lockers for our trolley cases both of which were standard cabin size. This was the case for a number of passengers and it was inconvenient as we were told that we had to take them to the front of the plane for them to be put in the hold which caused difficulties as passengers were trying to get down the aisle in opposing directions. On the return flight out of Schipol as we queued at the gate to get on the plane they saw that about 10-12 of the passengers at the front of the queue including us and told us that we would have to hand our baggage in to be placed in the hold. What bothered me was that after we took our seats we saw people coming onto the place after us who had trolley cases bigger than ours - so it seemed unfair that some of the passengers were treated differently.","","","Economy","","5.0","2.0","2.0","3.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Gavin Munro","Cambodia","2013-07-14","Singapore-Guangzhou-Auckland return. Regional flights are very different to the intercontinental. Singapore to Guangzhou: pretty small seats no inflight entertainment older aircraft but no serious complaints. Guangzhou to Auckland: pretty good inflight entertainment food is OK seats OK modern aircraft. Excellent on time performance on all flights signifying a pretty efficient operation. There are deficiencies in English with many staff but since at least 90% of passengers were Chinese on every flight it is unreasonable to expect too much. The written English in their publications videos and notices also needs attention. If China Southern wish to increase the percentage of foreign customers however they will need to improve their language skills - in English and in other languages. At the same time there were some staff who spoke excellent English and all staff tried their best to give good service.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Kevin Barrance","United Kingdom","2015-01-19","Great flight from Dublin to London. Such friendly cabin crew. Flight was punctual and was perfect for this short flight. Will certainly use them again.","","","Economy","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","O Glass","United Kingdom","2015-01-11","WX71 22/12/2014 and WX88 on 29/12/2014. Complimentary snacks drinks and delicious chocolate bonbons were served by friendly attentive flight attendants making the CityJet flights operated by VLM a very enjoyable experience. Also no queries about carry-on luggage or charges for checked luggage a rarity these days. I would certainly recommend CityJet to those who appreciate hassle-free flying.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Linda Amrouche","United Kingdom","2014-11-20","WX 185 London City to Amsterdam Shiphol on 7th November 2014. We took CityJet for the first time to fly to Amsterdam as the departure was from City Airport but I would have preferred travelling from Luton airport as it would have saved me so much time and money. Indeed we had to give our cabin luggage because the flight was too busy but few people that were coming late could have kept it even though their bags were probably larger than the acceptable cabin sized luggage as they could not be bothered. They said they would check what they can do as we did not want to leave the luggage but they obviously never came back and I ended up arriving late to my business dinner as I had to wait for my cabin luggage to arrive. The flight itself was a nightmare as the plane was very old so very noisy and uncomfortable. Never again!","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Teo Eugene","Singapore","2013-07-10","28 Jun 13 Guangzhou to Jinan. Supposed to board 2 hours after my touch-down from SIN flight. Nightmare began during my transit where the take-off from Guangzhou to Jinan was delayed for an ""indefinite time"". This occurred after I boarded the aircraft when the pilot announced over the PA system of the delay. There was no confirmation of the next flight except that they said it should depart at least 3 hrs later. Not only was our flight was affected all China Southern Airlines outbound were delayed with their explanation as ""airspace congestion."" Fortunately we departed 1.5hrs later. I think my return flight from Jinan to Guangzhou will also be delayed. First and last time taking China Southern Airlines.","","","Economy","","","2.0","2.0","3.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Cui","United Kingdom","2013-07-10","I took CZ346 from AMS to Beijing in business half of the seats were empty not flat bed but comfortable. Food is fine but the same menu as the one half a year ago not too many choices of wine. The staff are excellent very friendly.","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","R Gall","United Kingdom","2014-11-06","Seems like there is a theme with these reviews. Great or flights cancelled with no regard for the customers. I booked a weekend in Dublin for my wife's birthday primarily because we could fly from Cambridge with Cityjet. 3 weeks before we were due to travel I received a text telling me that the return flight had been cancelled and that the alternative offered would fly to London City. I called to enquire how I was expected to get to Cambridge (thinking that they would offer a taxi or some recompense) and was told that they had informed me well enough in advance that it wasn't their problem. Consequently I cancelled both flights and re-booked with Ryanair at Stansted. I was told that the flight was cancelled because it was ""seasonal"". No-one at Cityjet realised that when they sold me the ticket? The customer service is appalling. It lacks any genuine concern and those involved sound like they are abiding by a script. On numerous occasions I have been thanked for my understanding! Well I don't understand and these CityJet should be ashamed.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Paul Cox","United Kingdom","2014-10-12","Flew back from Dublin on 8th October 2014 to Cambridge. First time I've used Cityjet and was really impressed. Excellent service very friendly and helpful stewardess. Fokker 50 was very pleasant to fly in. Arrived bang on time in Cambridge and was out the airport and in a taxi in 10 minutes brilliant.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","J Pankau","United Kingdom","2014-09-22","Cambridge to Dublin. I was looking for an alternate to Heathrow Gatwick Stansted and the low cost pay for everything else airline. CityJet was it. Conveniently located in Cambridge 20"" from home no car park charges I could go on and on. Economy ticket included 1 checked back and 1 carry on. I received a text update as the day of the flight got closer online check in was a breeze. Airport staff were superb and flight crew amazing unlike their competition. Will be using them again. Bonus if/when going to the states is one clears US customs in Dublin saving time frustration and allowing a more pleasant journey.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Spicer","Australia","2013-07-03","CZ 322 Melbourne to Guangzhou - London 23/6/13. Never again. On boarding only Chinese morning newspaper available. Asked for whiskey or other spirit. Told there were no spirits. They gave me a beer (finally). It was a warm beer with a glass of ice to accompany. Wife asked for coffee. It was colder than the beer. When she asked for sugar they did not have any on the carry tray. Entertainment was about 6 movies and 6 TV shows. No music channel. The cabin crew could not speak English despite leaving from Melbourne. Very disappointed.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Thomas IJzer","Netherlands","2014-09-22","Booked a return flight from Amsterdam to Cambridge well in advance. Exactly 1 month before my departure I received an email that the flight times had changed. The time changes were not an hour or so but half days instead of arriving at 10am it would now be arriving at 14.00 whilst the return flight was now 4 hours earlier? Making it impossible for me to make my appointments. Customers services (after a very long wait) quite arrogantly told me they couldn't do anything for me no alternative solutions were offered. I am now forced to take another more expensive flight to Stansted with an additional train ticket to get to Cambridge. Very disappointing service from CityJet. It is completely strange that airlines can still get away with this.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Peter Sterk","United Kingdom","2014-09-19","The flights I have been on have been very good - even short ones still have a trolley service and the seats are comfortable. Flights to Dublin and Amsterdam were introduced twice daily on weekdays from Cambridge Airport. My partner and I took advantage of this soon after launch and booked a return to Dublin. Everything perfect. This week I had to go to The Netherlands with a colleague and suggested flying from Cambridge. My institute has about 600 employees and many travel frequently and we were the first to try CityJet. Unfortunately CityJet had decided to drop the afternoon flights but didn't manage to inform us (details not known perhaps because we go through an agency). Staff at Cambridge Airport were very professional and rebooked us onto a flight from London City Airport and arranged a taxi. As our return flight was cancelled as well our secretary got in touch with CityJet to rearrange the return flight. Unfortunately this turned out to be a complete nightmare for her it took her a whole day to finally get things arranged and as a result CityJet is now blacklisted at my institute. I feel bad because I wanted CityJet to succeed but unfortunately they don't seem to employ the people that understand that customer satisfaction is important for success. Their website still shows two daily flights from Cambridge so there is much improvement to be made. I can unfortunately no longer recommend CityJet from Cambridge. A real pity.","","","Economy","","1.0","5.0","3.0","5.0","1.0","","","4.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Christine Stewart","United States","2014-09-17","London City to Florence on Aug 31 2014 and Florence to London City on Sep 6 2014. Will never fly this airline again. It's partly an issue with them and partly the airports I flew in and out of: London City and Florence. On both ends dropping off bags was a mess. No one seemed to know where I should go and people (CityJet staff) told me 2 different things. No one informs you that you can't check in until 2 hours before (until you've waited in different lies because misdirected) and there is no CityJet counter in Florence. Not labelled anywhere. Had to ask 3 people and be told different things before I ended up in right place (aeroporto di firenze counter). Never again.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Ronald Kim","South Korea","2013-07-03","Seoul / Incheon to Shanghai Pudong return trip. There was no inflight service on both my flights but it wasn't a big issue since flights was just around 1 hour and a half. Even though service was not on the same level as 5 star airlines it was good meaning beyond my expectation. And both my flights departed and landed on time with no problem. Overall it was not bad at all.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Nesbitt Paul","Thailand","2014-09-14","Nantes to LCY. On time departure and early arrival. Aircraft clean and staff attentive only slight downside is length of time for baggage to arrive at LCY. A total contrast to my outbound on Easyjet from LGW.","","","Premium Economy","","8.0","4.0","5.0","3.0","1.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Raynaud Fi","United Kingdom","2014-09-06","Our flight Toulon - London was cancelled on 29th July. We were made to wait for 4.5hrs before we were told that there would be no help from Cityjet and we had to find our own way back to London. This had to be done the next day as there were no flights from Toulon and not enough time to catch a flight from Marseille or Nice. Had we been told right away we could have found alternatives. Apparently there was a technical problem on the aircraft and as such Cityjet is not liable for any costs even the initial costs we were told. The flight was only half full. This is the worse customer service that I have experienced.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Yang Li","Australia","2013-06-30","CZ3195 from Zhengzhou to Guangzhou on June 5th and CZ305 from Guangzhou to Auckland on June 6th. Travelled with my baby. Cabin staff paid attention to us gave us warm water and milk. When we flew back to Auckland ground staff arranged for us to have the first row of economy class so we could be comfortable. I had reserved a baby bassinet from Guangzhou to Auckland. Seats could be more spacious and wider.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","C Lichi-Gherasim","Australia","2013-06-25","AF 1089 Bucharest to Paris 26/06/2013 at 7.20am. CZ 0348 Paris to Guangzhou 26/06/2013 at 12.25pm CZ 0301 Guangzhou to Sydney 27/06/2013 at 8.20am. I am traveling from Australia to Europe at least 3 times a year. I am due to fly back to Oz next week. My feedback so far: Guangzhou airport is worse than some local airports in small cities in Europe. Must be improved fast if you want to make it an international hub. Inflight entertainment is very poor. Needs improvement immediately. Improve customer service onboard. Flight attendants must learn English the food is substandard. We waited for one hour on the plane on the tarmac for ""some paper work"" without the air- con on! I will give them one more chance.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","3.0","0"
"comair","/airline-reviews/comair","Comair customer review","Andrew Stark","Australia","2015-07-22","I recently took four Comair (British Airways) flights in Zimbabwe and South Africa. While the aircraft appeared a little tired, I was impressed with the business class cabin service, catering was good for the series of short flights undertaken and seemed on a par with short-haul Qantas 737-800 international service. If requesting a seat during the booking process, I recommend selecting 1 D E or F. While there are three seats on this side of the aircraft rarely is the middle seat used. These seats are exit row and can, depending on the aircraft configuration, have up to almost a metre of legroom. All Business seats behind row 1 appear only to have legroom akin to economy class (which begs the question why pay so much extra for no more legroom). I fly business class regularly and would happily fly Comair again when next in Africa, and BA when travelling in Europe.","Boeing 737-400","Solo Leisure","Business Class","Victoria Falls to Cape Town via Johannesburg","7.0","3.0","4.0","4.0","","2.0","","3.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","G Crowther","United Kingdom","2014-09-01","Flew St Helier to Cardiff last Monday first time with this airline. First impressions were good from friendly steward greeting on the front steps but not so good on actual plane Fokker 70 showing its age as it was a bit grubby and with heavy wear and tear left it feeling rather old fashioned (note the in-arm ashtrays - I can remember the days of smoking on planes and thank goodness this doesn't happen anymore - and overall browny beigeness of the fittings). Very good service offering hot/cold/alcoholic drinks and a sweet or savoury snack not expected but appreciated and the poor steward barely had time to clear up before landing such is the short flight. The 23Kg baggage allowance must be one of the most generous in the air so good on CJ for this. Overall would fly with them again.","","","Economy","","8.0","2.0","5.0","5.0","1.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Robin Gallagher","United Kingdom","2014-08-28","Booked a return flight for my partner and I to Amsterdam for a family wedding and personal holiday. London City Airport is bliss no queues just relaxing we arrived 45 minutes before our flight and had time to sit and have breakfast before our 9.25 flight. Even though the flight was only around 40 minutes in the air the flight crew still managed to give out drinks and snacks. The Avro RJ 85 was comfortable and more than suitable for the flight cabin crew were attentive and authoritative while still remaining pleasant. Cityjet is a full service airline and well worth the money. Since I was travelling in August all airlines charge summer rates (200%) but as Cityjet is not a holiday airline their fares don't change in the summer meaning they actually became competitive with Easyjet and KLM. Luggage and food is included flying from London you get to experience the world's best airport and they really do take all of the stress out of flying. Cityjet only cater for short haul business flights so offer no entertainment but on a 40 minute flight what could they do? I will definitely use them again and am recommending them to everyone!","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","H Wang","Netherlands","2013-06-25","CZ346 Amsterdam - Beijing CZ6116 Beijing - Shenyang June 7 2013. I travel very often between China and Europe. Most of the time with China Southern. The services were as good as always. I had a really tight transfer time less than 2 hours. But the luggage was fast and the transfer was smooth. The only thing is the inflight entertainment. It's not good enough for long flights.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Kym Andrew streeter","Australia","2013-06-25","18 June MEL-CAN. Bought the ticket at last minute and the fare for peak season was incredibly cheap downside 18 hours layover in CAN. Seat arranged transit visa form sent to me and a request for day use hotel requested airport check in excellent gave me transit visa form again. Saw I was an Elite plus flying blue sky team member and gave me access to the lounge. Flight nice ok food good each time I rang the call button the staff would come with a glass of water which. Value for money is excellent.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","5.0","1"
"comair","/airline-reviews/comair","Comair customer review","Michael Jones","United Kingdom","2015-07-14","This airline flies under the banner of British Airways. I thought the planes looked old and tired. The customer service onboard was OK, although slighly abrupt. The flight was delayed by 30 minutes. My flight with the same airline to Durban a few days earlier was also delayed for about an hour. When I asked for a customer service feedback form, they seemed shocked that I should want to offer feedback. Needless to say there was no way to leave feedback with the airline. I won't be flying with them again. Luckily there is now quite a bit of choice in South Africa.","Boeing 737-400","Couple Leisure","Economy","Durban to Johannesburg","2.0","3.0","1.0","3.0","","1.0","1.0","1.0","0"
"comair","/airline-reviews/comair","Comair customer review","Rob Wood","Indonesia","2015-06-11","My flight Durban to Jo'burg on 10 May under the BA banner was supposed to connect with QR to Doha and then Singapore but left a little late. Although my baggage was booked right through to Singapore, I was refused check-in by QR at Jo'burg because it was said to be too late even though it was an hour before departure time. Whilst QR rescheduled flights to Singapore at no extra charge' (I should hope so)! I lost considerable time and money (had to pay for a replacement flight to Jakarta that I missed because of Comair's delay), neither QR nor Comair accepted any sort of responsibility or liability for this uncoordinated chaos. Then my luggage took over two hours to find at Jo'burg Airport. Definitely an airline to avoid.","","Solo Leisure","Economy","Durban to Jo'burg","1.0","1.0","1.0","","","","","1.0","0"
"comair","/airline-reviews/comair","Comair customer review","Bazil Vink","South Africa","2015-04-28","I flew from Jo'burg to Cape Town flight 6427 on 23rd April 2014 at 16h00. My travel agent due to being diabetic always books me an aisle seat so I can get up and move for circulation. I also recently had a hand operation and this aisle seat helped me to keep my hand away from other passengers. I checked in and got the seat my agent booked. As I boarded I was told I was moved to a middle seat. When I queried this I was greeted with a bad attitude and was told they needed my seat for a disabled person. When I explained my medical condition and my operation I was told I could wait for another flight if I did not want to take the middle seat. When I got on the plane the person in my seat was not even disabled. When I approached the stewards my complaints was brushed aside. Poor attitude by staff.","","","Economy","","1.0","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","P Jan","France","2014-08-13","Flights from Paris Orly to London City often delayed (2.5 hrs today) because staff were not available: this happens usually when the last plane arrived late the day before. Despite being aware of this issue Cityjet don't warn passengers (text message email) or foresee another staff to be on time. So time lost at airport. In addition to the excessive cost (usually 400-450€ return) and poor quality of plane (noisy Fokker F50) this is not acceptable. Unfortunately this is the only carriage to operate London from Orly so no choice!","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","M Holroyd","United Kingdom","2014-08-06","Cambridge to Dublin. Third time using this new service and what a pleasure compared to the scrum of Stansted and Ryanair. Free parking at Cambridge fifty yard walk to the gate stress-free check-in no arguments about cabin baggage. Very friendly in-flight service complimentary drinks and snacks. Gate at Dublin is much closer to terminal as well saving a fifteen minute walk. I fly to Dublin at least once a month - hope this route is successful I would hate to lose it!","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Leon Wang","Netherlands","2013-06-23","I travel often between Europe and China. This time it was from Amsterdam to Beijing CZ346 on 7th of June 2013 and from Beijing to Shenyang CZ6116. I had a really tight transfer time. When I arrived to Beijing airport a staff member from China Southern who was dedicated to take care of the transferring passengers took care of me directly from the cabin door to the transfer desk. The baggage was fast. I even had some time to do some shopping. I really appreciate the helps from the staffs and attendants.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"comair","/airline-reviews/comair","Comair customer review","Garth Rap","United Kingdom","2015-01-19","Johannesburg to Cape Town Business class. Aircraft non operational so 2 hour delay whilst replacement aircraft prepared. Aircraft old and poor condition of seat and toilets. Speaking to ground staff its apparent that delays are frequent due to mechanical issues with old aircraft. Return flight also delayed by 1 hour. According to pilot the aircraft in JNB also non operational and requiring replacement. As before old aircraft tatty condition. Poor reliability.","","","Business Class","","2.0","","","","","","","1.0","0"
"comair","/airline-reviews/comair","Comair customer review","David Ash","United Kingdom","2014-10-01","Flew from Jo'burg to Victoria Falls in Zim. BA check in was very smooth and efficient. Turns out the BA lounge is not open during the day and we were directed to a third party lounge which was very nice indeed (better that the Galleries lounge that BA operate). We had to take a bus to get to our plane which was fine and efficiently done. The plane was an old BA badged 737-400 I suspect a reject from European operations. But plane was clean and well presented. We were given a choice of hot meals which I have to say was very tasty and well presented on the outbound leg. The inbound was not quite as nice but still acceptable. Both flights were packed to rafters with not a seat spare but staff coped very well. It would be good to see Comair get some new planes as the old cast offs from BA are really showing their age now.","","","Business Class","","8.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","M Spande","United States","2014-07-15","We took CityJet from London to Florence and back in early July. We thought the aircraft itself was lovely - clean and comfortable. The service both at the airport and on-board was excellent and efficient. I consider the quality of this airline equivalent to JetBlue - overall a very pleasant trip.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","E O'Connell","United Kingdom","2014-07-08","Flew from Cambridge to Dublin last Thurs 3/7/14. Excellent service friendly staff good price - highly recommend this service. It makes a welcome change from dealing with low cost carriers and huge airports. Planes are a little old but doesn't detract from the positives.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Brian Esson","United Kingdom","2014-07-06","Flew from Cambridge to Dublin. Outbound was great. However when I went to check in for return flight from Dublin I was greeted with ""You know this flight has been cancelled don't you?"" When I pointed out that the flight was still showing on departure board I found out it had only been cancelled within ""the last 15 minutes"". We were put on flight to London City and then transferred by cab to Cambridge. 3 hours late. Cityjet have so far not responded to my request for a callback. I received an e-mail thanking me for my ""detailed comments"" (which I haven't sent) and thanking me for my feedback (which again I never provided). Pity really because I would have recommended Cityjet were it not for the appalling customer service.","","","Economy","","3.0","4.0","2.0","1.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Scott Cook","Australia","2013-06-23","CZ301 depart Guangzhou on 14th of June 2013 and landed in Sydney 14th June 2013 Business class. My last flight back from Guangzhou to Sydney was a wonderful experience the food was good which I don't normally expect coming from an Asian city. China Southern has now employed an Australia lady for each flight but she was working in economy on this flight and I though communication may be difficult but I was wrong all spoke clearly and with a smile.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Tipu Sultan","United States","2013-06-23","Round-trip from Los Angeles to Dhaka Bangladesh. Competitive price and ok service. This airline is fast learning and improving. English is poor along with other short coming but I was ok with it. They are improving and learning.","","","Economy","","7.0","5.0","3.0","3.0","4.0","","","5.0","1"
"comair","/airline-reviews/comair","Comair customer review","Ravi Mene","United Kingdom","2014-08-28","BA 6275 1 August 2014 JNB-Windhoek. BA 6274 15 August 2014 Windhoek-JNB. We recently flew Comair franchise flights between Johannesburg and Windhoek the livery was BA excellent service clean and comfortable 737 on schedule hot meal served with choice of wines.","","","Business Class","","9.0","","","","","","","4.0","1"
"comair","/airline-reviews/comair","Comair customer review","H Stewart","United Kingdom","2014-05-26","JNB to PLZ. Very good service on this lunch-time flight. Stewardess handled the issue of removing an under-age passenger from the exit row behind us with perfect tact. Tasty hot meal served efficiently (in contrast to SAA which is just a sandwich) and very fast baggage delivery.","","","Economy","","9.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Jacques Michael","United Kingdom","2014-06-25","Flew Newcastle to Paris return with family members. Nothing too much trouble for the cabin crew on both legs. Early arrivals and stress-free flights made for a pleasant trip away.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","R Latham","Ireland","2014-06-25","WX120 from DUB to LCY 27th May and WX121 from LCY to DUB on 28th May. I agree with previous reviewer - call this ""progress"" and a wonderful message from the CEO on how the split will only mean improved services? The website is a joke for checking in - whoever designed this knows nothing about end-user experience! You used to be able to print a boarding card at LCY by just using your passport - now you need the booking ref hence the number of people standing at the booths scrolling through emails on their smartphone - ugh! No more ""Sky Priority"" on my boarding card which got me through the fast lane at security and when I asked re FF program ""there are no plans yet to introduce one yet"". Roll on the alternative!","","","Economy","","6.0","2.0","3.0","3.0","1.0","","","3.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Maureen Preissner","United Kingdom","2014-06-20","Early January to celebrate an anniversary my husband and I decided to visit Dresden and booked a pre-flight hotel close by to LCY airport and seven nights in a hotel in Dresden. We booked with CityJet to fly off on 9/6/2014 and return on 16/6/2014. In April 2014 we received an email from CityJet to say there was a reschedule to 24 hours later on both flights. We were not prepared to pay the increase to double the cost of our London hotel booked at this later date and so we had to lose this luxury we had planned. My husband went to LCY airport to check all was well and took along a hard copy of the email of the reschedule information. At the CityJet desk it was confirmed that we were booked on the 9/6/2014 and 16/6/2014 flights. He informed the desk clerk that there were no flights on these dates and he was told that we were not booked on flights on 10/6/2014 or 17/6/2014 and that he should phone the 0871 telephone number on the reschedule email. He suggested that the clerk should do this for him. After 25 minutes on the phone-apparently due to a computer problem-the information was corrected. Obviously this situation was stressful but things seemed to go smoothly from thereon. However on our return when we went to the passport control to prepare to board our flight to LCY we were informed by the passport controllers that our flight was cancelled and advised us to return to the check in desk. Here they knew nothing of the cancellation and had to make enquiries. After a short time were told there were technical problems with the flight leaving London and it had to return to the LCY airport and another plane will fly us to LCY in 2 hours time. Instead of 13.25 we left Dresden at 15.45. The flight staff were good but no more CityJet for us for a while I think.","","","Economy","","10.0","5.0","5.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Angie Lin","Canada","2013-06-21","My daughter and I took CZ 329 from Guangzhou to Vancouver on June 02 2013. Our seats were not able to be arranged together when we checked in at the airport. The Stewardess tried their best to readjust 3 groups of people's seats finally all of us were satisfied. My 5 years old daughter could lie down beside me and could see out of the window! I really appreciated the help.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"comair","/airline-reviews/comair","Comair customer review","S R Quixley","United Kingdom","2014-03-29","My husband is blind and we therefore request special assistance on all flights. Flying from Durban to Johannesburg March 26th 2014 and checking in early we were allocated seats in row 21. I asked for seats nearer the front of the aircraft but was told that assisted passengers are always seated near the rear. The 3 assisted passengers on our flight were not embarked until about 20 minutes before departure and once onboard had to struggle through a nearly full aircraft to their seats. The stewardess on duty in that area was as unhelpful as she could be. We fly long haul regularly. BA always embarks assisted passengers first allowing them space to settle down before the crowd arrives. The stewardess in our cabin on our later flight to LHR couldn't have been more helpful. Why does Comair make life even more difficult for the disadvantaged?","","","Economy","","5.0","","","","","","","1.0","0"
"comair","/airline-reviews/comair","Comair customer review","David Taylor","United Kingdom","2013-09-01","Another trip from Johannesburg to Harare- 737s both ways and all on time. Crew were good kept us informed particularly on return flight when there were very strong winds and mine dump dust at Jo'burg. Outward meal was a hot meal return meal was the whole grain roll-this seems to be standard. No complaints at all and plenty of leg room in these old planes.","","","Economy","","8.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","S Kehoe","United Kingdom","2014-05-28","I am a frequent flyer with Cityjet / Air France - at least once per week for 3 years now. Cityjet is a lot worse now that they have split from Air France. Website is rubbish - always crashes or hangs. You never know if you have booked a flight or not. Several times I have had flights cancelled because payment hasn't been processed - only thing is they don't tell that this has happened. You only find out when you try to check in. There is no longer any automatic check-in for frequent flyers. There is no place where you can see all your bookings at once - particularly unhelpful for frequent flyers. If I had any alternative on the route then I would switch - and I understand that I will later in the year.","","","Economy","","5.0","2.0","4.0","2.0","1.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Charles Young","Netherlands","2014-05-21","Flight and service okay but seats in AVRO R85 are very narrow and although legroom for a small plane is acceptable very uncomfortable.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Chappell","Australia","2013-06-19","Sydney to Amsterdam via Guangzhou. Almost 800 dollars cheaper than the nearest competitor so can't complain on price. New PTV's were a nice surprise as I had been told there were going to be none. Food ok. Seat on the A330-300 had plenty of leg room so good for me as I'm 6'5. A330-200 leg room not as good but the same as most other airlines. Two biggest takeaways were poor English language skills from flight attendants and being served a glass of black tea with no milk. Strange. But they were on time got me there safely and weren't all that bad for the price. Would go again if was significantly cheaper but not my preferred airline.","","","Economy","","6.0","3.0","2.0","2.0","3.0","","","5.0","1"
"comair","/airline-reviews/comair","Comair customer review","David Taylor","United Kingdom","2013-05-19","Johannesburg to Harare return. Outward flight on time - rather old 737-but clean. Cabin crew efficient lunch time flight so we were offered chicken or alternative lunch which was acceptable. Return flight left Harare on time 737 again and a light snack with drinks. Again cabin crew efficient and information from the flight deck along the route. Arrived on time-good experience overall.","","","Economy","","8.0","","","","","","","4.0","1"
"comair","/airline-reviews/comair","Comair customer review","David Husband","Australia","2013-04-28","DUR-CPT BA6310 2 April. As late morning flight arriving lunchtime I expected a bit of a meal. What I was offered was either a chicken roll or salad roll. I chose the salad roll - multi-grain smothered in margarine with 2 slices of cucumber! That's it! That's Comair's ""salad"" roll? Even QF do better on their bad domestic days! Why did SAA give up on that route?","","","Economy","","4.0","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","A Coupe","United Kingdom","2014-03-31","Cardiff - Glasgow. Unable to check in online. Booked flights through ebookers. Air France flight operated by CityJet seems their online check in cannot cope. What's the point of having an online check in system that cant be used. Having to check in at airport seems to defeat the purpose. Called cityjet customer service 3 times and no one could help me or give an explanation a complete waste of time and money! Unhelpful unreliable and uninterested in helping customers.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Justin Atchison","Germany","2014-01-02","LCY-AMS. Avro 85. Flight was ok nothing special. Guess cant expect more of these short jumps its like a bus ride.","","","Economy","","8.0","2.0","4.0","3.0","1.0","","","2.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","C Fries","Germany","2013-10-28","With the intention of saving a little money I was again brought back to reality and had to realize that it is probably better to pay a little more for an airline where the costs are not hidden in the dirty details. Travelling with a child under two years I was glad to see that Cityjet charges ""only"" 3 EUR for the child travelling on your lap. Concerning the fact that we had to check in one bag (which costs an extra 15 EUR when doing it during online check-in - completely ok) I tried to check-in online as offered by the airline. Stupid enough that during this process I get the information that online check-in is not possible when travelling with a child under the age of two. This bumped the costs of our checked-in bag up to 30 EUR because we had to do it at the airport. With two flights this makes 30 extra Euro just because we were travelling with a child on our lap - not occupying a seat. So in fact the child was travelling for 33 EUR. Cityjet states in its policies that every child under the age of two may carry one piece of baggage up to 10 kg a stroller and a car seat. When we arrived at the airport we were told that only the stroller was allowed. Neither the car seat nor the 10 kg bag could be taken on the airplane - unless we paid for it. I will never travel with Cityjet again.","","","Economy","","1.0","3.0","4.0","3.0","1.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Barbara Vulliet","France","2015-08-01","We booked with Condor but the flight was with Omni Air a Us company. First we could not book our flight from GVA to USA as the access is not possible from another place than Condor desk. So we arrived quite late and had to run to the Condor desk and got very wrong information from the staff so we arrived late at the right desk and we were 7 travelling together and got not seated next to each other. Then onboard old aircraft with no video seats, they sell DVD player for 8 euros but they had not enough for everyone so only the seats in the front could buy it - it is a very long flight so without entertainment it is even longer. If you get good seats you can watch the movies chosen by the company on the few screens they have in the middle but our seats were not in the middle, so bad view for this purpose. The staff on board was very nice and friendly. I will never fly again with Condor.","Boeing 767-300","FamilyLeisure","Economy","Geneva to Fort Lauderdale via FRA","1.0","1.0","5.0","3.0","","1.0","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","John Kneijber","Australia","2013-06-13","Flew short trip from Guilin to Kunming. Upgraded to first for $200 each. Boeing 737-700 standard 2x2 seating with good seat pitch. Afternoon snack of sandwiches fruit platter nuts and drinks were sufficient for 1.5 hour flight. Flight attendant very friendly and her English was satisfactory for what was required. A very pleasant flight.","","","First Class","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"comair","/airline-reviews/comair","Comair customer review","R Rossi","Italy","2013-04-17","Economy class JNB-CPT and CPT-JNB. Take off and landing in time. Baggage arrived to carousel even before passengers. Inflight staff very friendly and helpful. Meals are good also for 2 hr flight only (we had a complete lunch/dinner warm meal).","","","Economy","","10.0","","","","","","","4.0","1"
"comair","/airline-reviews/comair","Comair customer review","R Webb","United Kingdom","2013-03-19","Flew PLZ-JNB as part of a BA ticket to LHR. Simply put check in was a nightmare. A bag of 25kg that had travelled with us from LHR at the same weight was rejected as overweight even though the original baggage tag (with weight clearly marked) was still attached. We spent 30 minutes at Club check in unpacking and re- packing our bags on the dirty airport floor with all our possessions spread out. Highly embarrassing until I turned around to see someone at every other counter doing the same. The manager explained that as a franchise of BA - a fact not made clear during booking nor even at the airport - BA insisted they adhere to strict baggage limits for international flights even when they could see that we were executive Gold and Bronze and had flown over with bags the same weight. For this I blame BA but the local staff could have tried to appear less pedantic and could also have found someone with a far more pleasant demeanour for the Club desk. I booked with BA for the service but on this leg was sorely disappointed.","","","Business Class","","3.0","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Eelco van den Heuvel","Netherlands","2013-09-26","LCY-RTM. In this age of low cost airlines one almost forgets to appreciate a full service airline. You pay more than easyJet or Ryanair but that's the only disadvantage. Everything on this short hop was great which starts with the very convenient London City Airport. Early quick boarding with the aircraft just a few steps from the gate. Not to young but well maintained Fokker 50 with ample legroom. Polite attentive crew provided us with a sandwich nuts chocolates and two rounds of drinks on a 50min flight. Landed 25 mins ahead of schedule in Rotterdam and outside the airport within 5 mins. Will certainly use again if the price is right but you have to take into account that the trip between LCY and the City is much cheaper than the train fare to/from one of the big London airports.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","H Williams","Australia","2013-09-01","Dresden-LCY. Very good flight. On time enough space good catering for short flight. Staff pleasant. Reasonable fare. Recommended.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Margot Senula","United States","2015-07-22","I have been flying for over 50 yrs and this was the worst airline experience. This flight was scheduled to leave at 8.45 pm on June 27th, 2015. Approximately six weeks prior to departure our travel agent informed us that the return flight would be later which we were ok with. When we received our new itinerary on May 9th we were shocked to find that our departure had also changed to 11.45pm on June 27th. This delay, which our travel agent said she was not originally informed of, of course negatively impacted our travel plans and hotel reservations. Six weeks prior to departure it was of course also impossible to find a reasonably priced flight for the same date for eight people. The plane arrived at the gate late (no passengers disembarked) but we watched through the window as large crates of cargo were unloaded from the plane. As midnight came and went we asked the gate staff if we were going to make our connecting flight in Frankfurt – they reassured us we would. We asked multiple times over the next hour and each time got the same assurance. They then informed us that the flight was delayed because they needed to clean and provision the plane for our flight. The time approached 1 am (technically the next day June 28th) before boarding commenced. The pilot and head flight attendant at the plane entrance again reassured us that we would make our connecting flight no problem. They then informed us that the delay in the flight was due to refueling. We didn’t take off until 1.30 am. Upon arriving in Frankfurt there was no direction on how to catch our connecting flights we had originally scheduled an hour and 25 minute to make our connection – but of course we left an hour and 45 minutes behind schedule. We parked at Concourse A and unloaded. We had to board the airport buses which took us to the other side of the airport – Concourse C. No one met the 15-20+ passengers who had our connecting flight to Munich or provided direction. We found our departure gate, back at Concourse A, and ran through the airport to try to make our flight – other passengers were with us. They rushed us through the security checkpoints but we were still delayed. We arrived at the gate to have Lufthansa inform us that the flight left 5 minutes ago and it was not their fault. Apparently Condor had not communicated with them allowing the 15-20 passengers to make our connection. We felt the Condor staff who promised we would make the connection had lied to us and worse yet made no provision for the connection. We then had to go across the whole airport once again to the Condor desk. Where upon the desk staff made us feel like it was our fault we missed the flight, were unfriendly, unsympathetic and made little attempt to find a solution except for a flight to Munich 3+ hours later – which again would have interfered with our hotel reservations. Unwilling to wait or delay any longer our family discussed the situation and we made arrangements with our rental car to start our trip and drive from Frankfurt. But Condor then proceeded to lose our bags for an hour and a half and said they would not forward our bags if they could not find them. We got to our destination at 1.30 am. We had issues on our return flight as well - a gate change less than hour before the flight with no notice.","","FamilyLeisure","Economy","Baltimore Washington to Munich via Frankfurt","2.0","3.0","3.0","2.0","2.0","1.0","3.0","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Richard Parker","United States","2015-07-21","I am used to flying business class with the traditional big carriers when flying internationally (Air Canada, Lufthansa) so I was unsure what to expect when flying with Condor. I was headed to Nice to attend a friends wedding and had enough miles to get there for free via Lufthansa but was short a few thousand for the return. Condor offered a great fare for business and I figured because it was affiliated with Lufthansa it wouldn't be so bad. For the most part I was right. When I arrived in Frankfurt from Nice it took at least 20 minutes to get to the gate. Not a problem since I had a 4 hour layover. However there were no food options in the terminal (minus a duty free and some vending machines) so we had to exit the terminal and go back through security to get to an area where we could eat. Luckily we didn't have to go back through immigration. After eating we went back to the gate and were greeted with a long line. Unbeknownst to me or my friends we had to go through security again, before we could enter the actual gate area. There was no separate line for business class passengers and once through security, there was a Condor check in process that added another 10 minutes before you could actually grab a seat at the gate. Once in the gate area, there is a small store where you can buy water and chips but not much else. Not a deal breaker. We finally boarded and they let business class passengers board first. As we walked onto the plane I noticed that it wasn't an actual Condor plane. It was a 757 that belonged to Eastern (I think). It appears Condor rents the plane but uses their own crew. The cabin layout was 2-3-2 throughout. All seats appeared to be the same width but Business Class had more pitch. I'm about 5'10 and could stretch my feet out comfortably. Although it sold as Business Class it was more like premium economy in my opinion. The seats were not lie flat, but at the ticket price, I won't complain. I could tell that the plane was old and refitted. There was no entertainment system in the seat back which annoyed me. As we were taking off, I could really tell that we were in an old plane. I fly weekly for work, so I know a smooth take-off vs a rough one. This was a rough take off and the screen on the bulk head actually showed us losing altitude at some point. Can't lie I was a tad nervous. We finally hit 10,000 feet and things started to get better. The cabin crew came by and gave everyone in Business Class a portable entertainment system to compensate for it not being in the seat back. They were kind of bulky (think a portable playstation) but the movie selection was great and so was the quality. It was free for Business Class but I think there was a nominal fee for everyone else. The food selection was good enough. I wasn't expecting 5 star dining, but the lunch was tasty and filling and the cabin crew was very attentive and helpful. I fell asleep for half of the flight and woke up for the second serving which was also tasty and filling. All in all it was a pleasurable experience given the price I paid for my ticket. I would fly with them again, but only if its on one of their aircraft, and not one that they lease.","Boeing 757","Solo Leisure","Business Class","FRA to BWI","6.0","3.0","4.0","3.0","3.0","2.0","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Anne Motha","Canada","2015-07-21","The inflight service was poor. Had to pay for TV and movies - 8 euros. Headphones extra. Food was awful. Flight attendents never answer call bells. Had to use busses from the tarmac to the airport in Germany. I would never recommend this flight or take it again. ","Boeing 747","FamilyLeisure","Economy","Vancouver to Germany","4.0","2.0","2.0","1.0","1.0","2.0","1.0","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","B Johnson","Australia","2013-06-12","My husband and I flew Perth to Shanghai in March 2013. Trip up was fine but coming home the flight was delayed from Shanghai for 2 hours. When we finally boarded we sat on the tarmac and when they brought the food carts out we realised we were not going anywhere in a hurry. We finally took off only to arrive in Guangzhou 5 minutes before our connecting flight to Perth was due to depart. China Southern sent us to a hotel for 2 days. When we finally left for Perth we were on a flight that had 45 empty seats in front of us and they would not let us move to be able to have more room. Beware they may be cheap but you get what you pay for!","","","Economy","","","3.0","2.0","3.0","3.0","","","2.0","0"
"comair","/airline-reviews/comair","Comair customer review","M Brown","United States","2012-03-20","Recently flew British Airways from Johannesburg to Cape Town. Found the plane to be very dirty and the service mediocre. Most disappointing was when the flight attendant handed me an envelope with a generic note stating that the special child meal I had requested was unavailable.","","","Economy","","1.0","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Mark Roberts","United Kingdom","2013-07-30","Cityjet planes are getting run down and not being cleaned properly. It has got worse in the last year with dirty windows you need to scrape off the grime and floors seats and magazine holder areas that often have food and waste in them. Food gets changed supposedly for the better but sandwiches dry and tasteless or just a biscuit pack or unhealthy snacks. Soon to be disposed off by KLM / Air France and hopefully the LCY-AMS and Paris Orly Routes will be taken back by KLM and AF and operated with their own crew and KLM and AF planes. They also raised the base price for a case and even just 25% of miles by £40! Not paying for this standard so starting flights with KLM proper from LHR for £99 new 737-8/900's and Embraer 190's. Also benefit from my Gold card perks of fast track separate check in priority luggage and the great Skyteam lounge at T4. Cityjet have really gone downhill the last 18 months and it gets worse.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Andy Stock","United Kingdom","2013-07-28","Flew from LCY to Dundee walked through security and the flight was delayed 40 mins due to a storm in Scotland! Boarded quickly on yo the Dornier 328 which is a delight to fly 2-1 seating with 31"" seat pitch. 2 drink runs with food offered I ended up having 2 half roast beef sandwiches 3 small bottles of white wine and some a packet of nuts! Very pleasant member of cabin crew.","","","Economy","","7.0","4.0","5.0","5.0","1.0","","","2.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","K Van den Heuvel","Belgium","2013-07-22","Great service fair price very attentive crew very convenient and time saving Antwerp airport to LCY + return.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","David Nolsoe","Canada","2015-07-11","Bought tickets on Condor for $500 one way Calgary to Frankfurt. For the price I paid the airline met my expectations. Checked in online but the website is not user friendly and after entering data for 6 people was told system was unavailable. I chose the option of not paying to preselect seats and it seemed as if it was a scam to have me pay out of frustration with the free option. It eventually worked and we got 6 seats together. Condor doesn't have a bag drop option in Calgary we had to stand in the checkin line for 45 mins even though we were checked in. It was the first flight of the year from Calgary so once fully boarded we sat in the plane for an hour because the contracted ground handler didn't train their staff on condors systems. The pilot told us such. Once enroute the flight was fine. Entertainment was one free basic movie and then a small fee to access the premium content. Overall selection was mediocre. Dinner and breakfast were served and again the food was mediocre. Crew were fairly robotic and weren't overly friendly. One of our bags were lost but eventually turned up an hour later in Frankfurt due to a handling error. Overall you have to remember it's a budget airline and you get what you pay for. I would use them again.","Boeing 767","FamilyLeisure","Economy","Calgary to Frankfurt","7.0","4.0","3.0","3.0","2.0","1.0","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Ken Lee","United States","2015-07-10","When we finally boarded the flight (1.5 hrs late) the plane was not clean and the seat and inflight video in business class was not working. The flight crew was not able to assist and they offered no compensation or rectification for the situation. The food was okay but the selection of drinks in business class was extremely limited. The seat did not fully extend flat due to it not being operating properly. The connection time in FRA is not enough time although it is a legal connection in their system. One must give themselves at least 2 hours between flights. Condor have limited gates and the size of FRA requires at least 2 hours for connection. On our return, I was injured a day prior to our flight and we contacted Condor to reschedule our flight and to request a wheel chair and was refused due to their rules for needing at least 7 days notice for any request changes. Flying business class and not having any customer service was astonishing. We had to contact the airport to arrange our own services. When we arrived at the gate in FRA, we were told business class was oversold and we were asked to fly another airline to get home. We asked if wee would be in business class and if we would have seats together and would our luggage be on the flight. The Condor representative assured us all would occur. When we arrived at the other airline, we did not have seats in business class, we did not have seats together, and our luggage was not in their system. The other airline called Condor to get the information but no one at the Condor gate would answer. We had to work with the other airline by ourselves. The price is cheaper on Condor and there is a reason. This was the worst travel experience I have ever had.","A340","Couple Leisure","Business Class","SEA to FRA via LAX","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Hans Newman","United States","2015-07-06","I flew in Business Class from Portland to Frankfurt in June 2015. I often fly across the Atlantic for business and have a status with Lufthansa so I am used to Business Class cabins on the 'big' carriers. I didn't know what to expect when I had to fly to Frankfurt from Portland on Condor but I must say that I was positively surprised by the service received on board the aircraft. It's not comparable to Business Class on the big airlines but it's definitely worth the money. Still get your lie-flat (though not horizontal), great meal service, IFE and so on.","Boeing 767","Business","Business Class","PDX to FRA","9.0","4.0","5.0","5.0","5.0","4.0","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Chih Loo","United States","2013-06-10","Kuala Lumpur to Huntsville Alabama. Counter at KLIA (Malaysia) would not allow me to check my luggage to the final destination. I had to re-check my luggage at the Delta counter at LAX. I have flown many times from KUL to HSV almost all airlines except China Southern allow me to check my bags to the final destination all I have to do to is claim the bags at LAX clear customs and then simply drop the bags at the counter after the custom no need to re-check. If I had known this I would have flown with another airline. When I flew from HSV to KUL I was allowed to check my bags from HSV to KUL.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Simon Wandowski","China","2013-06-10","Shenzhen - PuDong June 7 2013. Airbus A321. On this flight I had the impression that the overall service is getting better. Staff very friendly English ok. One flight attendant offered me an English magazine as she saw that I was looking at the Chinese flight magazine. I did not try the food but what I could see looked not too bad. What would you expect from a 2 hour flight on a fare of around 40 Euro? Overall I am satisfied with the service especially on the route Shenzhen-Shanghai and back. I had a similar impression on the return flight 2 days later.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"comair","/airline-reviews/comair","Comair customer review","H Stewart","United Kingdom","2011-11-22","JNB-PLZ-JNB. Offers consistently good service on this route. Pleasant and attentive cabin crew decent food for a shortish commuter flight and an excellent lounge in JNB for BA Exec card members.","","","Economy","","8.0","","","","","","","4.0","1"
"comair","/airline-reviews/comair","Comair customer review","Cesare Recalcati","Italy","2011-08-25","Windhoek-Johannesburg on a Boeing 737-300 with British Airways flag operated by Comair. Very good service and ample legroom. Aircraft clean and departure before scheduled time. A very good flight and pleasant experience.","","","Economy","","8.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","C Kay","United Kingdom","2013-06-06","LCY-Florence-LCY. Both flights on time and bags off quickly. Standard of cabin service food and drink was much higher than I had expected. Overall a very pleasant surprise.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Illia Romanenko","France","2013-05-22","Paris ORY-LCY on March 14 2013. Departure delayed 10 minutes seats are uncomfortable and staff not very efficient. During the flight they give only a very small cake. However it is convenient because it takes you directly to London City.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Ian Roberts","United Kingdom","2013-04-24","LCY-AMS (as part of onward to LIN). Left on time on a windy day but were warned and soon out of the worst of it. Coffee and muffin enough for such a short flight. Bags at final destination so what more could be asked - and a reasonable price. Only very small gripe-getting very tired of these multiple flight numbers on one aircraft - there must be a better way.","","","Economy","","9.0","5.0","4.0","4.0","1.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Eric Miller","United States","2015-07-03","Booked to go from Portland, Oregon to Tel Aviv, Israel for a 2 week trip. Outbound Alaska Air from Portland to Vegas, Condor Vegas to Frankfurt, El Al Frankfurt to Tel Aviv. Only learned after booking the flight that I could not check-in online, but instead had to check-in with each carrier at Portland, Vegas and Frankfurt airports. This meant arriving in Vegas, exiting security, collecting bags, waiting in line to check in and re-check bags, and then re-entering security. Bags were booked through Frankfurt to our final destination, but in Frankfurt we had to go through customs/passport clearance to exit the terminal in order to be able to check in for the next flight. Return Tel Aviv - Frankfurt - Portland we had 1 hr 50 mins between flights and only just made the connection - we were the last people to board. To top it off, when the bus brought us around to board the plane on the tarmac, I noticed my bag sitting on a baggage cart. Only when I spoke to a supervisor did he go over and tell a handler to put the bag on the plane. After getting to Portland, my bag arrived but my wife's and two sons' three bags did not. We filed lost bag reports with a ""Condor rep"" who was at baggage claim. Now it's been 48 hrs and after waiting 30 minutes on hold on the phone, Condor is claiming that they aren't responsible for the lost bags and we need to talk with Portland Airport lost and found. ","","FamilyLeisure","Economy","Tel Aviv, Israel to Portland, Oregon via Frankfurt","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Timothy Spadino","Switzerland","2015-07-02","Condor had changed our flight times without us knowing it. We showed up at the airport 2.5 hours before the original flight flew. We were told that we are not on the list. After hours of phone calls all they could tell us was ""There's nothing we can do"". Didn't attempt to book us on a different flight, no money back, absolutely nothing. The worst customer service I've seen.","","FamilyLeisure","Economy","ZRH to MSP via Frankfurt","1.0","1.0","1.0","","","1.0","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Jeff Siebenaler","United States","2015-06-30","My wife and I arrived at the Fresno airport to board our flight (Alaska airlines) to Portland. Alaska personnel had no itinerary listed for us. Called Condor who did all of the booking and was told that we cancelled our flight 7 months earlier. What? Called Alaska airlines who explained that Condor cancelled the flight and failed to let us know. Condor customer service agent later admitted that the mistake was on their end. Told me the best they could do is reschedule the flight for the next day.  She told me that they would try to re-route us on another airline. OK. I just need to be in Frankfurt. Came back on the line and told me the request was denied by her supervisor. I asked to speak to the supervisor (5 times) and was never allowed to do so. My wife and I had to settle for a departure the next day. Now at home, changing hotel reservations, rental car information, etc. The whole process took 3 hours of my fixing Condor's error.","","Couple Leisure","Economy","Portland to Frankfurt","1.0","1.0","2.0","","","1.0","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Janny Doffino","United States","2013-06-03","Beijing-Amsterdam. Have flown many times with CZ345 to Amsterdam to make a transfer. Staff at Beijing airport were very helpful and helped me to deal with my luggage. Overall the flight is worth the price.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"comair","/airline-reviews/comair","Comair customer review","Nicholas Batyko","United States","2011-06-30","I fly to and from NYC each week. I was doing PIT-LGA legs but the cost of the PIT-EWR flights (Continental Express operated by Comair) were significantly cheaper over the past few months. I now understand why. The 6:00PM Thurs evening flights have been cancelled for the past 4 of 5 weeks (with the 5th being delayed 2 hrs). I understand how weather and ATC can affect things but seems to be an operational issue. 4 cancellations in 5 weeks is unacceptable. I will obviously go back to the LGA-PIT legs on US Air.","","","Economy","","","","","","","","","1.0","0"
"comair","/airline-reviews/comair","Comair customer review","David Ellis","United Kingdom","2011-02-26","Johannesburg - Port Elizabeth - Johannesburg. Outbound Friendly check-in. Superb SLOW lounge at JNB with excellent buffet breakfast. No priority boarding. Rather old 737-300 with tatty interior. Economy-type seating. FAs attentive. Breakfast served at 11.45 am and rejected after two previous breakfasts (one on Virgin flight the other in lounge). Plane seemed to have a pressurisation problem so a rather painful descent. Inbound Speedy check-in and through passport control in 5 minutes. Reasonable Premiere lounge. Old 737-400 with ashtray in toilet. Attentive FAs and better than usual lunch. Baggage handling quick. Overall good flights and better than Club Europe.","","","Business Class","","7.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","S Dunar","United Kingdom","2013-02-17","Dundee to London City with CityJet. Do the extra 50 minute drive to Edinburgh airport half the price 2x plus the service! As the other reviewer said security is very thorough but believe me a full body pat down every time you fly especially if that's every week gets just a little bit annoying. More than annoying in fact. CityJet don't even get me started on them £350 per return every time I check in I get told off for something different. Last time I was supposed to print off my boarding card before arriving even though I always check in bags and have no where to print anything at wok. Ryanair customer service at BA prices!","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Sebastien Kapps","United Kingdom","2013-02-17","Flew LUX-LCY. A very pleasant flight even if it was short. The Fokker 50 aircraft was lovely and although old and a bit falling apart was comfortable enough with plenty of legroom. Cabin crew were delightful and distributed a choice of croissant or pain au chocolate and water or orange juice half way through the flight which was nice. Captain gave announcements throughout the flight on the slightly old and crackly PA system. The inflight magazine was dull. Check in was very easy however we were charged 60 euros for 2 check in bags as we had not payed for them in advance. This is disappointing for a full service airline charging for luggage. Overall a great flight.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","3.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Mike Jacques","United Kingdom","2013-02-07","First time on this airline travelling from Newcastle to Paris on AF Code-share. The flight landed on time after a very comfortable and stress-free journey. The cabin crew were very helpful in giving information regarding Paris CDG airport layout. Would not hesitate to use this airline again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","C Beegle","United States","2015-06-27","Worst experience. Booked well in advance and when we went to check in, we found out that we were not next to each other - we were told that we should have paid to reserve our seat. Isn't that why we pay over $600 when we book? This made us end up with the middle seat with 6 rows in between us.","","Couple Leisure","Economy","Frankfurt to Baltimore","1.0","1.0","1.0","","","1.0","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Sharon Rauhala","Canada","2015-06-04","We were supposed to leave Vancouver to Frankfurt on May 3 at 6.20 pm and after sitting on the runway and back at the gate for 3 hours while they said they had technical problems we were told the flight was cancelled. We got on the bus supplied to the Hilton hotel and got there at midnight no food onboard and nothing at the hotel. Next day we were told the flight would not go until the following day - 2 days late. We flew on same plane same seat 2 days late. They gave us a voucher for 600 euros to fly Condor but it has to be activated by phone and we have had 3 different people who speak German call and after waiting on hold for up to 40 minutes as soon as they say voucher they hang up. I doubt if we will ever get to use our voucher. It has been a very frustrating experience.","","","Economy","","1.0","3.0","3.0","3.0","4.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","James K Greer","United States","2015-06-04","When one orders Premium Economy class tickets one would expect to get free drinks onboard the flight throughout the entire flight and not only when the flight attendant come around with the cart. Also when one pushes the call button for the attendant to come to my seat one would expect the attendant to come within 30 minutes and just not ignore the call light. I was in the rear of the plan and I saw 5 customer call lights on in the rear of the plane on the ceiling and 4 flight attendants sat under then ignoring them as if they did not exist? I looked throughout the cabin and there were 5 lights on at various locations but not one single attendant answered the calls. They continued to sit in the back of the plane discussing their issues with each other as if the passengers never existed. Another issue 4 bathrooms for over 250 passengers? Located in the rear of the plane only. I will not fly Condor again. Cheaper is not always better and in this case poor service bad equipment on the plane food that was upgraded for $20.00 per person both outbound and inbound was a joke. Next time I'll book with Lufthansa.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Kelly","New Zealand","2013-06-02","Auckland to London and back again. This was very much value for money but I do have a few gripes. I was told that I couldn't sit in the emergency exit seats because I don't speak Mandarin but I did see plenty of what appeared to be native English speakers in the seats when the plane took off. I'm 6ft 3ins tall and on the Heathrow to Guangzhou leg my knees were up against the seat in front even before the person in front reclined his seat. Anyone over about 5ft 10 needs to ask for seats in rows 41-37 these seats have the same leg room as premium economy without the inflated price. Not much choice for English films and they didn't change on the way back despite the inflight magazine saying that they had. I agree with other people that the staff's level of English is poor this needs to be addressed if they are seeking to get a bigger share of the European market. That said I did have the lounge in China both ways which was great even though I was only flying economy. I have flown with Singapore Malaysia Air New Zealand and Emirates in the past and would certainly use China Southern again if the price was right this time I paid $1800 all in.","","","Economy","","6.0","2.0","3.0","3.0","1.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Edward Paull","Australia","2013-06-02","We were on our way home after a fantastic Wendy Wu tour. Boarded in Beijing and sat on the tarmac for 3 hours because of a storm in Guangzhou. When we finally arrived we were just in time to see our flight to Sydney take off. China Southern Airways put us in the worst hotel for the night out in the middle of nowhere. If I could have got a taxi I would have happily sat in the airport overnight. Shame on China Southern for finishing a superb holiday in this fashion.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"comair","/airline-reviews/comair","Comair customer review","S de Thierry","United Kingdom","2010-08-04","Cape Town-Johannesburg. The service was extremely attentive and catering outstanding. The cabin and seating of BA Comair aircraft mean they fall short of the likes of SAA. B737-300 was worn inside - rather dingy and dirty looking and the Business Class cabin was the same as the economy cabin save empty B and E seats. This resulted in a rather uncomfortable journey. I don't think I'll choose another Comair flight in Business Class until their fleet is renewed and material product offering improved.","","","Business Class","","7.0","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","M Jerman","United Kingdom","2012-12-19","FMO-LCY on F50 (operated by VLM). Delayed over an hour apology and reason for delay given but only once onboard (no information given at the gate). Legroom and seat comfort very good. Cabin crew left me with mixed feelings. Purser rude. Another crew member was fantastic polite and extremely friendly. Service on board consisted of full size sandwich and generous offering from trolley service (2 runs with drinks 2 runs with sandwiches chocolates all on 1 hr 20 mins flight). The only quibble was that my bag was tagged as cabin bag and was told by the purser I will be able to collect it by the aircraft stairs at LCY. In reality there is no such thing as delivery at aircraft at LCY due to airport regulations all bags tagged as delivery at aircraft are taken to the baggage reclaim.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","A Ryall","United Kingdom","2012-10-11","Air France is Europe's worst national airline for long haul. Cityjet seem to take their role of supporting their parent seriously and clearly share the same values and customer care policies - they don't have any. On a BA flight this morning after the cancellation of my Cityjet flight last nigh and what a contrast - Air France provided one agent to re-book 90 passengers and result was a 2 hour queue. They told us nothing about the problem and ignored the problems of passengers.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","David Ellis","United Kingdom","2012-10-09","LCY-FLR-LCY. Quick check-in at LCY but kept waiting 20 minutes in very small gate area before boarding . Full Avro RJ85 took off 15 minutes late. Air France crew efficient but wooden. Very tight seating and uncomfortable for tall passengers. Sandwich options for breakfast poor. Return flight boarding and take-off delayed for a variety of reasons adding up to a total of 60 minutes delay. Captain apologetic. Drinks offered (including wine) before the same poor sandwich options. Overall average but just about adequate for a 2 hr flight.","","","Economy","","6.0","3.0","3.0","2.0","0.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","K Wadhwani","United States","2012-06-07","Mumbai to Newark on Business first. Worst service with FA's full of attitude. Mid flight snacks very poor and just kept in the galley. No service as I saw most of the passengers to go up to the galley asking for water and tea. It was like a self service. Not a service you expect in business class.","","","Business Class","","2.0","4.0","1.0","2.0","2.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","De Haan","Netherlands","2013-05-30","Guangzhou to Chengdu. Plane delayed 7 hours and cabin crew did not do anything about it. No apologies we only got a bottle of water and some biscuits. Communication was very bad. Cabin crew only spoke Chinese and we therefore did not know what was going on and after asking them they could not help us. Plane was very old and there was very little leg space.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","2.0","0"
"comair","/airline-reviews/comair","Comair customer review","A Gill","South Africa","2010-04-22","Johannesburg to Cape Town on an early departure (0605). The seats are comfortable and Breakfast was tasty. The crew were professional and friendly. Arrived on time and no problems experienced.","","","Economy","","8.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","A Dron","United Kingdom","2012-10-09","London City-Florence return. Usual swift check-in at LCY. Half-full Avro RJ85 took off on time. Interior slightly worn but clean and seats comfortable with just about enough leg room (I'm 1.83) for the 2hr flight. Staff professional handed out drinks and sandwiches (which were adequate but which could perhaps be upgraded slightly from slightly skimpy cheese or tuna mayonnaise). The basket of complimentary Belgan chocolate squares passed round later is a nice touch though. Return flight check-in handled by Air France at Florence. For some reason AF staff insisted that queuing passengers should print out their boarding cards from automated check-ins before dropping baggage. Flight similarly smooth although delayed by about 20 minutes due to late incoming aircraft for which captain apologised. Cabin crew made a second sandwich run offering more to anyone who wanted them. Overall good flights that were less expensive and better quality than those offered by Meridiana the airline we have previously used for London-Florence trips.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","M Penfold","Canada","2012-09-10","AMS to LCY- Flight was on a 95 seat Avro RJ 85. Flight left on time and was half full. This airline has great helpful crew. I was given the choice of a complementary alcoholic beverage and cheese sandwich. Went through Customs and had my bag within 20 minutes of Landing. This airline is going in the right direction. Inexpensive fares along with great service. LCY airport is the best kept secret in the UK.","","","Economy","","10.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","B Ellis","United Kingdom","2012-05-30","Flew from Manchester UK to Newark USA with continental (now owned by United). Staff seemed a bit miserable but they did their job well and were very attentive. The inflight entertainment system was excellent and full of entertainment and the meals were what you would expect from economy class. All the flights were on time and went without any issues. overall I am happy with my experience on Continental Airlines.","","","Economy","","7.0","4.0","3.0","3.0","5.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Ken Beeler","United States","2015-05-31","6 May 2015 DE 3049. Return was 25 May 2015 DE 1048. We booked with Condor and it was our first experience with the airline. My wife is handicapped and we chose to use our own scooter on a three week trip to Germany and area. Nothing could have gone smoother on this trip as far as the airline is concerned. They did everything to make the airport transition smooth and we do appreciate that. We will not hesitate to go with Condor again. Also the cabin staff did a great job as well.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Tony Walker","Portugal","2015-01-14","DR2264 DE4265 Business Class. Just arrived in Frankfurt from a return trip to Mombasa. Condor Business Class on the 767 is second to none! Fabulous food service and all round high quality. Highly recommended!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Narendra D Shetty","India","2013-05-29","Zhengzhou to Bangkok via Guangzhou on 28/05/2013. No whiskey only red and white wine. No food. Chicken mentioned in the menu but no chicken. First I was told that there is no fish also but it suddenly appeared after I made a noise. I asked for a complaint form. Nothing happened for some time. Then the Captain arrives and sits next to me with a sheet of paper saying that I could mention the problem and he would translate into Chinese. I said no and that I would fill it in myself. After some time a red coloured printed sheet was brought out. Cannot understand a word of what is said in English.","","","Business Class","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","A Brown","United Kingdom","2012-09-03","LCY-ORY-LCY. Very quick and easy on the way out from London attentive crew and plenty of croissants! Slight delay on return but time was made up and crew managed to come round twice with drinks on such a short flight. Being 6'5 leg room is always my biggest concern especially in a Fokker with no exit row seats but there was ample room for me even by the window. Will definitely choose CityJet again.","","","Economy","","8.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Ben Peel","United Kingdom","2012-08-31","Flew from Brive to London City and had 3.5 hr delay due to technical fault. Annoying but these things happen. What annoyed me most was the first time anyone tried to apologise was once we finally landed in London. Got a free drink though worth €3!","","","Economy","","4.0","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Ian Roberts","United Kingdom","2012-08-01","LCY-AMS on KL/AF codeshare. A 146 and though seen a few miles was smart and comfortable albeit a bit noisy. Left and arrived on time. Crew very good and got refreshments out quickly on this short mid morning flight. Soft cheese roll and a coffee just fine for the 50 minutes at cruise. With well manned immigration at SPL and my bag appearing on the carousel as I reached it a good service as advertised-refreshing.","","","Economy","","9.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","N Paul","United Kingdom","2012-03-26","LCY-ANR. Booked 07.35 on 26th March arrived at LCY and saw a message on my Blackberry saying the flight had been cancelled; check-in and customer service staff were clueless and seemed not to know. When I asked about the next flight I was told 'it's at 15.30' so I took the refund. When I got back to my office I noticed that there was an 08.30 flight that left at 09.00. Today's 'flight' was a shambles and reaffirms why I fly BA. Shame no one else flies between London and Antwerp!","","","Economy","","3.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Morrison","United Kingdom","2012-05-16","Travelled from Glasgow to Newark return. Excellent service both ways with good food and ample drinks provided. Paid extra for extra legroom so seated in emergency doors. A good choice. Lots of room. The return flight had very courteous and helpful staff. They displayed lots of humour and are an asset to the company. Inflight entertainment was excellent easy to use and free. Will definitely fly with them again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Gautero","Netherlands","2014-12-18","Condor could not communicate to the connection flight company that we were flying with our baby. This made very difficult to check-in. The check-in was finally successful thanks to the personnel of the airport which understood the situation and bent the rules (always within safety and security limits) to allow us enough time to have Condor making a last minute correction. This ""last minute correction"" involved us calling the call center 5 times with the regular few minutes waiting time having to explain the problem from the beginning to 5 different people. We were timely (2h00 before departure) at the airport for the check-in if we would have been only few minutes later we would have lost the flight. The problem happened both ways. Remembering our experience on the way in the day before departure we called and asked to check the situation. The problem was indeed still present. Therefore we kindly asked them to correct it. Although we received a positive answer on the day of departure the same problem happened again. The inflight entertainment is an additional fee per person. This was not clear on the ticket. Experienced people were having their personal tablet loaded with entertainment.","","","Economy","","3.0","3.0","4.0","4.0","1.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","William Vandermeer","Australia","2013-05-28","Recently traveled to China and back to Melbourne. We can recommend this airline very obliging crew that gave a good service. Returned in the new A380 aircraft very comfortable.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Craig Brown","New Zealand","2013-05-27","Recently flew Business Class Auckland to London and felt that I had experienced two different airlines. Whilst the Auckland to Guangzhou flight was in the evening I thought it rather strange that we were offered pyjamas on the daylight Guangzhou to London sector. Amenities offered were of a higher standard. There was a definite lack of a drink service being offered on both sectors. A drink menu was however provided on the London sector and when I did ask for a G & T the hostess returned to advise this was unavailable! I was offered a rum and coke instead. Just wanting a drink I did say yes. This was presented to me in a cocktail glass with a cherry. One could only laugh. All in all the staff were pleasant but a definite lack of the English language unfortunately which did make it a bit frustrating at times. The crew however were always courteous. Ample food was supplied and on two occasions we were offered soup which was great and served hot. I also had one of the best steaks I have ever had on an airline. I felt a better selection of movies and entertainment could be offered. Might be the IPad on the return flights. The Business Class seating configuration was 2x2x2. If travelling by oneself I would definitely suggest the middle row of 2 as both seats are aisles and this avoids climbing over somebody. The seats were lay flat for sleeping and I thought they were very comfortable. All in all for the extremely good fare I paid my major priority was a flat bed product and this was achieved. On arrival in Guangzhou I was meet by a CZ ground staff member and escorted to the transit facilities and then to the lounge. Very impressed with this service.","","","Business Class","","5.0","4.0","5.0","3.0","2.0","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","S Walton","United Kingdom","2012-02-23","LCY-ANR-LCY. Check-in a breeze flight on Fokker 50 very comfortable. Crew offered sandwiches chocolates and three servings of drinks on this 50 minute flight. We landed and had cleared Antwerp airport within minutes. Efficiency throughout.","","","Economy","","9.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","R Reid","United Kingdom","2011-08-23","London City to Nantes. Generous complimentary food and drink service comfortable Fokker 50 and swift check- in at London City. Only negative point is that the windows on the Fokker 50 seem to have been designed only for children to look through - I'm of average height and they were far too low for me to see through without straining my back.","","","Economy","","10.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Samuel Crews","United Kingdom","2011-07-07","BVE-LCY. Superb service into London City. Check in at Brive Airport was super quick and found myself in London in no time. The fare was reasonable and don't forget to include the saving of flying into London City and taking the DLR/tube instead of an expensive airport express train. Allocated seating luggage and drinks/snacks on board make the flight so much more pleasant than flying with a budget airline.","","","Economy","","10.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Moore","United Kingdom","2012-05-07","My partner had booked 4 flights to USA and within the US over 3 weeks. We flew from Heathrow to Washington to Las Vegas to Newark to Heathrow. Overall we were happy with the service provided. Checking in was quick and easy no long queues and staff helpful. Flights were on time and their system of grading boarders was good. Leg room was ample on 3 of 4 flights. We had onboard entertainment with latest films not charged extra and no technical hitches. Food given on 2 of the flights only - usual standard airline food - hot and edible. Downside was that onboard staff were unfriendly and only did the bare minimum. Some of the planes were dated. I would use this airline again but feel they need to address their cabin crews attitude as they are at the forefront of this business and people like to be greeted by friendly faces.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","G Reid","Germany","2014-11-11","I traveled with my wife and two year old daughter round trip from Germany to Miami and it was less than pleasurable. I already don't expect much but at least I would think that we would have access to air conditioning. They did have the air on a little before we were about to take off but as soon as we got into the air either it was turned down to minimum or it was turned off. Since we were not traveling First Class or Economy Plus we only had one meal option - it was the same meal (Pasta with tomato sauce) on both flight. For our entertainment we had the option of watching either one movie or one episode of Modern Family (on a nine hour flight). They do have other movies that they offer but of course for an extra fee. Don't expect much leg room because you will not get it. The seat rows are very tight so most likely you will be up most of the time stretching your legs out. When we finally got off the plane we had to wait almost an hour for our bags (even after we had already completed going through customs). Definitely would not choose this airline again.","","","Economy","","2.0","3.0","3.0","1.0","2.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Yan","Canada","2014-10-22","I recently made a round trip between Frankfurt and Kilimanjaro airport. All in all I'd have to say that the experience exceeded my expectations given all the negative comments I've seen. On the way to East Africa flight was full and there was a flight attendant at the gate who walked around and lifted our hand carried luggage and placed a sticker on it after examination. I was a bit worried since I had my SLR and 2 lenses on it causing it to exceed the 12lbs but she wasn't too concerned. On the way back flight was 2/3 empty so the luggage weight wasn't even an issue. Food on board was decent. I did pay the 5Euros to get my entertainment so that was my only complaint.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Krishan Lal","India","2013-05-27","Travelled in Economy class from Delhi to Los Angeles on 24th. May2013 by CZ-3028/CZ-328. Indian Vegetarian meals provided did not include bread and one had to ask for it though butter was part of meal. There was no choice of alcohol. Further though I had booked seats 2 months in advance I was not given a choice of seats. There should be some consideration for Senior Citizens. I had asked for a wheelchair for my wife but was not provided for transfer at Guangzhou airport. Further there was no elevator for passengers arriving by CZ-3028 from Delhi to climb to 1st floor.","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Qin Yanjun","China","2013-05-27","Flight CZ321 from Guangzhou to Melbourne on 13th of May. My first time choosing a business class seat. The flight took off on time without any delay arrived in Melbourne 10 minutes early. Flight attendants were kind and very helpful and provided meticulous service. With the help of the earplugs I fell to sleep quickly on the comfortable seat. Dinner and breakfast delicious. They also provided a wide selection of entertainment. Good value for money.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","G Smith","United Kingdom","2011-06-10","AMS-LCY. Booked 3 seats for two children and adult. Gave child a window seat but there was no window. Also no space for our hand luggage as overhead compartment not big enough. Food was all right but it was very uncomfortable as no leg room.","","","Economy","","3.0","","","","","","","4.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","I Coleman","United Kingdom","2011-04-27","Unpleasant ground staff at Deauville Airport believe that it is forbidden to fly if you do not have your own completed name and address tag on your suitcase. Even after pointing out to them that the baggage check-in tag contains your name and destination they insisted on a separate baggage tag as the luggage might get lost. I did mention to them that as it was the only commercial flight of the day that I would be rather surprised if they lost it! All the time the baggage handler who looked about fourteen was shouting the one English word that he knew at me ""name"".","","","Economy","","1.0","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","A Bottin","Belgium","2011-04-10","London City to Antwerp was delayed 3 hours 40 mins not sure whether it's true that there was a technical problem as the airline claimed or whether they just cancelled the flight and let us wait for the evening flight one never knows. Got a voucher for 5£ could just buy 1 small drink with it a small packet of nuts and crisps. Were not informed at check-in about the delay so had already gone through security. Representative for cityjet at London City airport very unfriendly not even apologizing for this long delay.","","","Economy","","1.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Eystein Ruud","Norway","2012-04-11","Travelled 4 legs inside and to/from US with Continental. As a family of 5 with 3 children we never got our reserved seats we where put in 5 different locations on the plane on all 4 legs. When we asked to sit with our children we were met with rude personnel. Booking tickets several months in advance and checking in many hours in advance made no difference. When a delay from US to Europe made us miss the connecting flight no one would help us.","","","Economy","","1.0","2.0","1.0","3.0","2.0","","","2.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","E Cornelissen","Switzerland","2012-03-30","TXL-EWR-CLE-EWR-TXL. Had to board a full flight manually as systems had crashed I missed the connection in EWR. Onboard attentive FA's nice food and IFE. In EWR they only managed to get me an Economy seat despite the First/Business tickets only to find at the gate they were happily upgrading frequent flyers. On return flight on one seat the IFE was broken the next the lap table didn't work so I ended up in the first row ""happily"" being kept awake by chatting FA's. Food was good they just forgot to get me dessert. Luggage arrived late and of course all the priority bags came in almost last. Both flights no flat beds just ones where you slide down.","","","Business Class","","4.0","2.0","3.0","4.0","4.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","C Miller","Canada","2014-10-12","The only good thing about my flights to and from Europe with Condor was that they were on time - for departure and arrival. Their website is the worst imaginable! Just try to get into it to book your seat selections! Hours and hours of wasted time and that's to 'pay for the seats'. The leg room is pitiful the meals - let's not go there. The in-cabin staff are at a absolute minimum barely visible during the 9-10 hour flights. I will never travel with this company again.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","S Potts","Netherlands","2011-03-14","EIN-LCY-EIN in F50s. The service in both directions was of the usual high quality I would expect from the old VLM CityJet routes. The cabin crew were polite and professional and even recognised and welcomed returning passengers. The captain kept us well informed of our progress. For the fare I consider this exceptionally good value; however they should encourage the ground staff at both airports to improve their attitude about keeping passengers informed.","","","Economy","","8.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","E Mackam","United Kingdom","2011-02-07","Dundee to London City. It used to be a good service and I have always tried to support it - not anymore would rather get better service from Easyjet at a third of the price and not have any flights cancelled.","","","Economy","","","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Ariel Alexandre","France","2010-12-14","City jet flights in France on behalf of Air France. Very impolite and icy cabin personnel. For a flight of Air France within France Cityjet (as a subsidiary of Air France) refuses to speak French whereas the flight is domestic! Most people using Air France for domestic flights in France don't care whether the flight is pure Air France or subsidiary Irish City Jet - but they don't speak english and they don't expect an Air France flight to be only in english (especially safety announcements).","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","R Chalmers","United Kingdom","2012-03-06","Economy BFS-EWR-PTY return. BFS-EWR on 757-200 - did not bother with seatback entertainment. Crew pleasant food average but plenty of drinks rounds. Was travelling with my wife but we had been unable to get seats together. EWR-PTY - rep at gate sorted out two together. Flight to PTY (737-900) was unremarkable - the entertainment you pay for by swiping your CC. Return flight PTY-EWR: Cabin crew seemed uptight answering questions in a very unhelpful way. Request for 'trash' was like a command. EWR- BFS was marred by fact that my seat would not recline - however flight was just under 6 hours and middle seat was unoccupied. Overall a poor service with the only benefit that it was the easiest way to get to PTY from BFS.","","","Economy","","4.0","2.0","2.0","2.0","2.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Hans Marschdorf","Canada","2014-09-28","Mid July I flew from Frankfurt to Toronto. I had booked my flight in what they refer to as Comfort Class which would generally be in between economy plus and business class on major airlines. The flight was disappointing as they changed aircraft and the alternate plane was not equipped to offer Comfort Class. This was the second time this happened to me with Condor on the same route the year before. The negative rating is owed to the fact that the comfort provided did not match the comfort booked. Condor had chartered the plane from a British charter provider. The staff was very friendly. The food was adequate for economy class but inadequate for an elevated service class. Their customer service department is completely unresponsive.","","","Economy","","2.0","3.0","4.0","2.0","2.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Ram Harsh","Canada","2014-09-22","I did not know about this airline but was in a hurry so booked the Frankfurt - Calgary flight I usually fly good old Lufthansa. Now that I know it is a budget airline I'm less furious about the extra fees on the baggage steep fee of $200 to upgrade to Econ premium $8 glass of wine condescending attendants and ground staff cramped space $8 extra headphone $8 to watch a movie. Let me put it this way: if you want to be penny wise pound foolish and don't mind bearing light humiliation from staff and service alike go ahead: Bon Voyage in the ultimate 10.5 hrs cattle class experience.","","","Economy","","3.0","2.0","1.0","3.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jayson O Ragasa","United Arab Emirates","2013-05-23","Flew last month from Dubai to Manila via Guangzhou (return). Amongst all other airlines flying from Dubai to Manila China Southern Airlines offered the cheapest ticket at that time. Flight attendants were like robots. It's as if they were not interested or happy with what they were doing. Some were a bit rude. They were always in a hurry to serve food. The blanket offered to us on our flight from Dubai to Guangzhou was not sealed in plastic I felt it was the same blanket that was used by the passengers from the previous flight. Overall you get what you pay for. Cheap ticket equals cheap and substandard service. I will never fly with this airline again unless I really have no choice.","","","Economy","","3.0","3.0","1.0","3.0","1.0","","","3.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","C Williamson","United Kingdom","2010-11-16","LCY to AMS (codeshare with KLM). CityJet arbitrarily decided to not include four passengers' items of checked in luggage because of weight restrictions with a small plane - they did not tell anyone so KLM at Schipol wasted everybody's time searching the basement and the transit lounge. I had to phone LCY to see what had happened as no ground staff at Schipol had any information thus I found their decision to leave bags off the plane. I had to stay in my hotel without any luggage toiletries makeup work clothes etc. overnight and pick up the bag at Schipol the next day and lost three hours from work. KLM confirmed on CityJet behalf that there would be no compensation whatsoever.","","","Economy","","","","","","","","","1.0","0"
"cityjet","/airline-reviews/cityjet","CityJet customer review","A Strachan","United Kingdom","2010-09-24","LCY-DUB-LCY. I do this route regularly and impressed by the simple touches that make this a very pleasant airline to fly - pleasant crew free drinks a small sandwich or croissant and good pricing.","","","Economy","","10.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","J Harris","United Kingdom","2010-08-02","LCY-DUB. First time out of London City and it was a breeze to get to from central London. Flight on Avro RJ85 on time and very pleasant when compared to say Ryanair from LGW. Online check in good although make sure that you allocate your seats away from rows 6-8 as the overhead lockers are only good for brief cases and not wheelie weekend bags. As a result my friend’s bag was taken along with others at the departure gate and put in the hold so if you want to get a quick getaway at the other end you may want to pack a smaller bag or backpack. In flight service was good and complementary alcoholic drinks served with a sandwich. DUB-LCY. Didn’t have the chance to print my boarding pass so went to the desk who printed it off for me. On time departure to LCY professional staff. City Jet is a great service and a relaxing alternative to LGW and LHR to DUB.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Lee Chapman","United Kingdom","2012-03-05","LHR-EWR-MCO-IAD-LHR on 757/737s. Very pleased with attentive staff who were only too happy to help with any questions. Full flights all round with good food for economy. Better than BA or Virgin on similar routes staff are certainly more attentive and put customer service first. I have to say that CO/UA certainly are very reasonable for times and service of flights.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","K Lambert","United Kingdom","2014-09-19","It was my first flight with Condor and it will be my last the outward flight was 3hrs late and the inward flight was over an hour late. The cabin crew were rude to but worst of all they did no cabin checks before take off or landing - a lot of the seats were not upright and some people didn't have seat belts on.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","N Hai","Australia","2013-05-22","Sydney to Taipei with overnight stops in Guangzhou both ways. All flights on time. Seats were comfortable with plenty of leg room. The seats had a footrest but no headrest. No back seat screen recently released films were shown on drop down screens throughout the cabin. Great service by friendly and efficient flight attendants. Food was good and plentiful drinks were served cold and ice was available. All in all I was very impressed with China Southern and would definitely fly with them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Andrew Dixon","United Kingdom","2010-07-19","LCY-BVE-LCY check-in and boarding at LCY quick and easy. Flight delayed 45 mins due to technical issue but kept informed. Avro jet in good condition with comfortable seats and just enough space. Crew charming and efficient. Return flight absolute chaos at Brive airport. Considering it was the only flight departing you would have thought it would be a breeze. No one manning check in. Eventually dealt with by a very ruffled check-in agent. No one manning security for 30 minutes so just stood and waited. When security finally opened they went completely OTT! Everyone was frisked even though scanners not activated. Finally boarded 20 minutes after scheduled take off time to be told we'd missed our slot and would be delayed by 90 minutes!","","","Economy","","5.0","","","","","","","4.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","D Bull","United Kingdom","2010-05-08","LCY-EDI in the evening after the ash cloud had closed EDI during the day. Good information from both the website and their customer service number about the status of the day's flights. Checked in online but the SMS boarding pass never arrived so had to use self-service machine at LCY - easy enough. Flight left a few minutes late after the crew checked that EDI had in fact reopened at 7pm as expected and arrived on time. In-flight service fairly basic but fine for an 80-minute flight. Friendly and efficient crew comfortable seats and adequate space on the Avro RJ85. Not that cheap but would fly with them again.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","R Bailey","Canada","2012-03-01","I am a disabled veteran and require a wheelchair. I don't think I have ever been ignored by anyone to this extent. I arrived in Edmonton was left sitting outside the aircraft until all passengers and crew were out. I finally wheeled myself up the three levels of ramps to customs. There was no personnel available to help me or my wife. This was on top of missing my connection on the way down.","","","Business Class","","2.0","1.0","1.0","3.0","4.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Gilson","United Kingdom","2014-09-17","Will never fly with them again. Delayed by almost 5 hours on way out and even had to land half way there to change crew before we could do the rest of our journey and they didn't really bother to give us any information as to how long the additional delays were and the reason behind it. Then as if the way out wasn't bad enough we were then delayed for another 2.5 hours on the way home! Absolutely horrendous service and the plane was horrible the seats had literally no room - herding cattle came to mind when squished in the tiny seats with zero leg room.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Li Xiaoqin","Australia","2013-05-20","1352013 CAN-MEL CZ321 Seat 47k. Food quality taste quantity and presentation excellent. Wine selection was ok. Cabin and toilets were clean throughout the flight. The purser offered a personal introduction. Flight attendants were jolly and engaged passengers. Another excellent trip on China Southern!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"cityjet","/airline-reviews/cityjet","CityJet customer review","Michael Davis","","2009-08-01","London City to Dublin. First time using Cityjet and London City Airport. A great little airline. Booking the fare it was refreshing to see that the amount you first see is the amount you actually end up paying ie. no extra charges not even a 'handling' charge which is effectively a charge for nothing. My trip to the airport did not go to plan and I ended up at the airport ten minutes before departure. They advertise that you can check in up to ten minutes before departure at City and sure enough the staff got me on that flight. Although check-in had just closed the staff at the ticket counter were helpful. I had already checked in online but needed to have my boarding card printed then one of them ran with me to the gate. Given the reduction in service levels across most airlines in recent years I couldn't believe this. Flight was fine pleasant crew complementary sandwich and bar service. The crew came through the cabin several times offering drinks. Smaller aircraft made for easier boarding and disembarkation. London City a great little airport with no distance between the check-in area and the train station. Overall this was a great experience compared to Heathrow or Gatwick and the actions of the staff that evening saved me a lot of money and stress in getting me on that flight I would have had to pay for a new flight and overnight at a hotel and missed half a day's work otherwise.","","","","","5.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","K Collins","United States","2012-02-28","Miami to Cleveland continuing to Syracuse NY. Plane was 15 minutes from SYR and returned to Cleveland. Eventual cancellation of SYR flight full plane. Sent to customer service line for 4 hour wait told no flights to Syracuse for 5 days. Would give us 1 night of hotel then we were on our own. Ended up having to spend $320 on car rental to drive to Syracuse. I was travelling with disabled husband and young daughter. Customer service (if you can call it that) was rude and nasty. I'm still trying to wrap my head around how I paid to fly then how it cost me an extra $320 to get home with a 7 hour drive. More than half the customers gave up on customer service line and left went directly to car rental.","","","Economy","","3.0","2.0","3.0","4.0","1.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","H Fang","United States","2014-09-17","I flew on Condor from Frankfurt to Seattle. For an international flight the service was rather good. Meals were above average and there was more leg space than anticipated (but then I am a small person). However I was disappointed because this flight was delayed by 4 hours causing me to miss my connecting flight. There was no transparency about the reasons for the delay. We were given no advance warnings even having signed up for mail alerts. Despite getting complimentary cocktails and unlimited access to the entertainment system the bottom line is that this flight was abnormally late (whereas all the other flights in the entire terminal were within 30 minutes of scheduled departure) and we were not updated at all on the situation.","","","Economy","","2.0","4.0","3.0","3.0","4.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Hodge","United Kingdom","2013-05-19","LHR-PER May 2013. Booked CZ as they were GBP 200 cheaper than other airlines. Was worried after some of the reviews I read but the experience was good overall. All flights arrived on time. New airbus A330-200 on all legs. AVOD system pretty good enough to keep me entertained without getting out my iPad. Food was standard airline meals - in economy its never going to be amazing but was sufficient. Seats comfortable enough. Crew sometimes slow to respond to attention calls but plenty of self serve drinks at rear of plane. Transit at CAN is not the headache some reviewers make it out to be. Plenty of CZ ground staff there to help. Overnight stop in Guangzhou on return CZ provide accommodation for transit over 8 hours. Good 4 star hotel with buffet breakfast. For the price I'd definitely use them again only complaints are drinking water on board aircraft was always warm and some announcements were hard to understand.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Stefani Thatcher","United Kingdom","2012-02-24","My partner and I flew 4 flights in 1 week: London Heathrow-Houston-New Orleans and New Orleans-Newark- London Heathrow. 3 of the 4 flights were practically empty so legroom was made larger due to the extra seat. The entertainment on was good but we were asked to pay for the use of the TV on the flight to Newark with seemed a little bizarre. Overall the flights and food were great but awful staff attitude let them down. We didn't get one smile or pleasant exchange from the cabin crew on any of the flights. It doesn't cost anything to give someone a smile.","","","Economy","","5.0","2.0","1.0","4.0","4.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","M Djevoic","Croatia","2014-09-09","Frankfurt to Panama (via Santo Domingo). Great refurbished B767 with nice interior. Nice seats but there is not enough legroom (I am 1.90m tall). Nice food (dinner breakfast snack) good drink selection (many alcoholic drink are not free of charge in eco class). Nice crew. Considering that is Condor low cost carrier (I paid a Zagreb-Lima ticket 404€) I shouldnt complain so much about poor legroom a little bit disabled entertainment programme (you have to pay to watch movies) etc. I dont like that when you buy a ticket they put extra cost for paying with a credit card they should involve that cost in the price of ticket. Also I think that the stop in S.Domingo should be no longer then 1.30h. Staying in the middle of the night on almost empty airport is so boring. All in all I really recommend Condor and will use their service again if they offer these low cost prices.","","","Economy","","9.0","3.0","4.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","K Stanbury","United Kingdom","2013-05-16","My wife and I recently flew with China Southern from London to Auckland NZ. We chose CS because of their very competitive price and were delighted. Modern well equipped planes polite professional staff and decent food. The icing on our cake was our 7 hour interconnection at Guangzhou when we were offered use of the Business Class lounge with comfy chairs warm showers excellent food and quality (Chinese) wine - all for free! We've flown LHR to AUK many times and this was easily our best experience. We shall most certainly fly China Southern again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","T McMahon","United States","2012-02-23","Managua Nicaragua to Houston. No leg room between seats. All exit aisle seats were empty as the airline now charges extra for them. Prohibited from moving to one. The video screens are right in front of your nose and are accidentally activated by resting your arm on the armrest. FA's are forced to hawk overpriced merchandise during the flight. There must be a more comfortable way to fly.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Leung","Canada","2014-09-06","Having mostly dealt with North American airlines previously I feel that Condor has excellent customer service. We made a mistake when booking our flight and when we called their customer service number the call was picked up very quickly and the agent who picked up was able to help us fix the problem right away-no waiting no transfers which is practically unheard of nowadays. We also ended up corresponding with their Goodwill Department and they were very kind to us. Their in-flight entertainment system is a very nice touch screen monitor that allows you to charge your electronic devices via a standard USB cable and there is a nice selection of music for free although there is only one movie and one TV show free for viewing. Their in-flight meals are terrible to be honest but I'm happy to be fed at all considering I've been in 6-hour flights with other airlines that barely give you a snack. I would highly recommend Condor simply because they have always been very helpful and it has always been a pleasure dealing with them.","","","Economy","","9.0","4.0","4.0","2.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Harvey","New Zealand","2013-05-15","Travelled recently Auckland-Guangzhou-London return. While this trip was very competitively priced and we were quite happy with the level of seat/bed comfort we were disappointed with the English language skills of the cabin crew who were very willing to be of service but often simply couldn't understand us. The meals were interesting and generous in quantity but there was virtually no choice of alcohol with our dinner and it wasn't offered until we asked. There also seemed to be no comprehension of a simple western breakfast: muesli yoghurt fruit and a hot cup of tea or coffee. But our biggest complaint was that on the leg from Guangzhou to Auckland the business class cabin was full of men who coughed burped snored sniffed and hoiked into their napkins to the extent that even with ear plugs firmly in place we could not sleep. Dreadful.","","","Business Class","","5.0","4.0","4.0","3.0","2.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","B van Sante","Netherlands","2013-05-15","Hanoi-Amsterdam via CAN in biz class. Though booked in business class first part of flight was seated in economy comfort/plus as first 2 rows were First Class. Lounge in Hanoi old fashioned style but friendly staff and enough variety in food/drinks and free wifi. Upon arrival in CAN greeted by ground staff and taken to lounge as we had a long layover. Lounge itself in CAN is great and offers showers/buffet restaurant/loungers/sleeping accommodation. Onboard A332 with 4 classes service was good and a full dinner and breakfast service was offered on this 13hrs flight. Seat was full flat/180c. There was also a dutch native flight attendant around. On the negative side selection of wine was really bad and welcome drinks consisted of orange juice/apple juice and water. Did not see any Champagne at all neither in lounge or onboard. Menu was offered upon embarking but after taking dinner and breakfast order taken away again.It did not mention drinks either. this seems strange. Comfort kit nice and had a good sleep. IFE very limited. All in all if you see a good deal then for sure you have value for money. FB miles received within 2 weeks.","","","Business Class","","9.0","5.0","3.0","4.0","2.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Parkhurst","United States","2012-02-20","Flew round-trip LAX-Newark in the Business First section. Legroom was so small that when the seat in front of me was reclined fully I could not get out of my seat without holding on to his. The food was good but the experience certainly not worth the extra price over Economy. Continental messed up our reservations so we had to spend an hour with the airport agent to finally get 2 business seats not next to each other. Luckily other passengers were willing to switch so my husband and I could sit together.","","","First Class","","2.0","3.0","4.0","4.0","4.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","C Hoover","United States","2014-09-01","Minneapolis to Frankfurt and return. The price and on-board service was great. Planes are new-ish 767s. The economy class section seats are very crowded. I recommend you upgrade to premium economy as I did with nicer seats more room free movies complimentary alcohol. I highly recommend and even with the upgrade it is far far less expensive than the usual US carriers that fly out of Minneapolis. My recommendation is based on the premium economy seating.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Steven Mulloy","United States","2012-02-16","Roundtrip Richmond to Vail Co. Reg jet from RIC to EWR was great. Excellent inflight service. EWR was awful. Gate agent was yelling at customers during boarding process. All EGE employees were great. They helped minimize the cost of luggage and assisted with every aspect of the process. Sat in first class on DIA to EWR leg and cabin crew could not have been more indifferent to the service. It was as if we were bothering them. On return flight skis were lost and did not arrive RIC. Overall very poor experience.","","","First Class","","3.0","4.0","1.0","4.0","4.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Maya Stephens","Canada","2014-08-13","I flew Business Class Frankfurt-Calgary at the beginning of July. I usually fly British Airways Club Class. Overall the experience was quite pleasant and the ""value for your money"" was great. Flying on short notice at the height of summer business cabins on the major airlines are either booked up or exceedingly expensive so this ended up as a great option. Having said that though I don't care much about the in-flight experience I just need lounge access a comfortable seat for sleeping and a non-disgusting bathroom. If you're after the more service oriented perks of flying Business class Condor might not be for you. Seat Comfort: The seat while not lie flat like on BA is certainly comfortable enough to survive a long-haul flight without feeling like one has been hit by a bus. There can however be the sensation of sliding down the seat but this can be remedied with an additional pillow placed by the feet. If you can find one. I took one from an empty seat not sure whether they keep those stocked. Food: Acceptable but nothing to write home about. For me this was not an issue I tend to take healthy snacks and sleep for the large majority of the flight. My seat neighbour did not rave about the food either. Bathroom: My reason for flying business class is at least in part based on my aversion to airplane washrooms which I find to be cleaner and more available in business. Condor definitely met my expectations here there was one washroom for 18 seats and it was spacious enough and clean. Lounge use: Another key reason for business class of course is the lounge access. As I flew out of FRA Condor gave me a voucher for one of the Lufthansa business class lounges which was great of course. The food offerings were not as good as say Heathrow's Galleries options but that may be because I am vegetarian and the Germans love their meat. Overall Service: The flight attendants I encountered were pleasant ground level staff less so but that tends to be the norm in FRA. One annoying thing is that here is no priority boarding as they use buses in FRA. This might be different at other airports.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Steven Cao","China","2013-05-14","Shanghai Hongqiao-Guangzhou return with fairly new A330-300 touch-screen AVOD is excellent! Lots of the latest movies even for a 1hr 45 minutes domestic flight. 1hr delay for both ways due to aircraft late arrival. Cabin crew quite young and unprofessional but polite anyway. Food awful and tasteless.","","","Premium Economy","","7.0","5.0","4.0","2.0","5.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Curtain","Australia","2013-05-13","Xian to Chengdu 11 May. Nice modern 737. There was a delay of over 30 minutes. They served some water and a small sandwich while we waited. Once the aircraft departed there was no service at all. Most of the staff stayed seated until the plane was due to land. There was no food or drink served. Not even water. Not really good enough for a 4 star airline.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Terry Douris","United Kingdom","2012-02-13","LHR-IAH-MSY. LHR-IAH brand new 777-200ER on time only half full had complete row to myself. Cabin staff friendly and attentive and when my ICE froze it was re-booted within minutes. Very easy journey. Food was bland and uninteresting. IAH-MSY busy flight on time with good service. Got the feeling that there is some rivalry between the United and Continental crews with the Continental folk wanting to do a bit more.","","","Economy","","9.0","3.0","4.0","2.0","5.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Elkins","United States","2012-02-08","BOS-EWR-MSN. B737-700. Mid-morning flight Monday so mostly business flyers. Half-empty. 2 for every 3 seats closer to front. Full row to myself at the back. Decent sized seatback IFE. Flipped through the channels during the free preview and they have a good selection however $5.99 for 2hr or less or $7.99 2hr or more is steep. Landed Term C at EWR but need to hop on bus shuttle to Term A for regionals. Term A is awful; one way overpriced sit-down sandwich place coffee Jamba Juice and newsagent. EWR-MSN on ERJ-145 regional provider. Little overhead even with rollerboards ramp-checked.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Bains Beer Avinder","Canada","2014-08-02","Calgary to Frankfurt 25th July Flight 5095. My wife and infant travelled this flight last week it was terrible. We were told during check in that we would be given a bassinet onboard which we didn't get. Overall experience was bad and inflight service was pretty poor.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","M Murphy","Germany","2014-07-31","From Calgary airport to Frankfurt. I was impressed by the good service and looking forward to use Condor again. Very good service for a good price! They are on a good way to become a 4 star airline just a few improvements.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Curtain","Australia","2013-05-13","Taipei To Guilin 1 May. The service was quite good as was the meal although it was quite small. There was no IFE which was a pity for an international flight of nearly 2 hours. The 737 was new and well maintained.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Raymond Xie","Australia","2013-05-13","Flew CZ325 from Guangzhou back to Sydney on 9th May 2013. The whole crew were friendly I seated in 37K. One of the passengers in front of me had a heart problem and crew reported to the purser the purser seemed experienced broadcast for a doctor on board and stayed with this passenger. He was very professional. Food is ok but not brilliant inflight entertainment could be better. I am an elite plus member with skyteam and a frequent flyer. Would fly again.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","B Marcus","United States","2012-02-06","BusinessFirst from Paris-Newark on a 757. The Star Alliance Lounge at CDG was nice enough. I feel the 757 is a small plane for that route. The Flat bed seating was nice but is was a little short for me since I am 6'3. Their AVOD is excellent and they had a great choice of movies. The food was very good and the flight attendants professional and attentive. The flight got in 30 minutes early. As a Star Alliance Gold Member I would choose United/Continental over Lufthansa because Lufthansa does not have flat bed Business Class Seating. For a US airline I feel Continental has a really good product and I hope that expands into the New United.","","","Business Class","","8.0","5.0","4.0","5.0","5.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","A Steinberg","Germany","2014-07-25","I flew from Frankfurt to Toronto for the first time in July. Although it was economy class I was surprised by the good service food and the new interior design after reading a lot of negative reviews. However the entertainment system should be free for all and then they would get 5 stars from me.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Lorenzo Cheung","Australia","2013-05-12","Domestic flight in China from Harbin to Beijing. Booked the ticket at noon on the day of departure. I still got 20% off the price. The service was ok the dinner was awful as usual. Chicken rice and beef noodle. Airbus A320 is kind of new but it has no individual entertainment system just a few common used televisions over our heads. Barely nobody watch that. The whole flight was average.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","2.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Smith","United States","2012-02-04","DFW-IAH-LHR return. Decent flight on small jet (operated by Colgan Air) to IAH. Got to board early with the United credit card which was great. IAH-LHR was on a new B-777 still in Continental livery. Clean and comfortable and no one next to me so I got two seats for the price of one! LHR-IAH was on a United B-777 and it was just as good. Only complaint was a lot of young children but another empty seat next to me. Food was pretty abysmal on the way back but it's a legacy American carrier so sort of expected. Basically 1.5 meals total each way. Overall what I expected for the price that I paid.","","","Economy","","7.0","4.0","3.0","3.0","5.0","","","3.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Swapnil Rupji","United States","2014-07-20","Great Experience for Low Cost travel. What I liked: New aircraft's from Minneapolis to Frankfurt and back. Easy booking experience and economical fare. On time both ways. Got upgrade to Economy Plus to accommodate me and my wife together. Very good take off and landing experience. What I didn't like: Fees on credit card payments which is also a foreign transaction. No vegetarian meal option. You need to pay extra before travel to order special vegetarian meal which I came to know during the flight. Only 1 movie and 1 TV Serial in Economy Class. Economy Plus is recommended for long travels.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","K Langlands","United States","2014-07-17","My 16 year old son and I flew business class non-stop back and forth from Las Vegas to Frankfurt on Condor this past week and everything was great. The check-in process out of both airports was quick and the planes left on time. In the air - the flight attendants were very nice and we never had any problems. The food (in particular) was very good. The drinks cart came around all the time so my glass was never empty. The on-board entertainment was more than adequate for a 10 plus hour flight and I really liked the nearly lay-flat beds. I say nearly because they say that the beds are 170 degree flat - close enough. Anyway - before we left - I had read a number of negative reviews about Condor but honestly I didn't see anything to be concerned about. Granted we were in the higher level class of service and who knows what goes on back in coach but for the price we paid - I am more than happy and I would definitely book with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","H Truong","Australia","2013-05-10","Round trip Melbourne - Guangzhou - Melbourne. Leg room is good. However service is bad. The airplane equipped with some big screen TV (not individual LCD like other airlines) with no sound and you have no choice but to watch their chosen programs. However on my trips the TV was not working. When we complained to stewardess she acknowledged the problem but did nothing to fix it. Not even an apology. No music channels provided. On the food front if you are Asian then you will get either rice or noodle automatically (unless you complain and request Western food). It also the only airline serves beverages that are not chilled. Even beer is warm. I don't think I'll fly with them again.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Onuh","United States","2012-02-03","Flew my family of five to Nigeria - Houston-Lagos. Flight attendant was very rude food was terrible. My 9 year old vomited onboard I turned the call light 3 times to get some assistance attendant repeatedly turn it off from her rest area. When she finally decided to make rounds I asked her why no one came she rudely replied "" I reset it because many people were calling"". After learning my son vomited she said she would come to us last which she did 1 hour later. On our flight from Lagos to Houston my son got up to go to restroom the male attendant serving water/juice blocking the aisle told my son he has to finish serving the passengers before my son could go. I will reconsider flying Continental in the near future.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","D Sawhill","United States","2014-07-17","Flew Condor with a group of 6 high school kids SEA-FRA. Pleasant check in staff professional cabin crew. Reasonably comfortable new interiors on B-767. Have flown with many groups on many airlines and this was one of the best experiences. Will definitely book with Condor again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Huang","Australia","2013-05-05","One of many business class trips made on China Southern. I must say that the seats on business class are of old design and not as comfortable as some newer designs since it cannot go to 180 degree as yet. The cabin crews were friendly as usual but you can also sense some are really inexperienced. Overall all my flights total 4 of them being Melbourne - Guangzhou Guangzhou - Beijing Beijing - Guangzhou and Guangzhou - Melbourne were all on time. I was happy with the experience.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Nick Parkes","United Kingdom","2013-04-28","LHR-CAN-AKL. Flew both directions Business Class in March 2013. New A330s with flat bed. All flights were extremely comfortable and landed ahead of schedule. As 3 flights were overnight I didn't bother with the IFE too much. Bed was comfortable so I slept most of the time. Disappointed the in-flight map only worked on LHR-CAN flight but that's just something I like. Staff were very courteous and I didn't experience any particular language problem. Food was plentiful. After a couple of flights it was easy to pick and choose the courses you wanted. Service in Guangzhou in both directions was great. I was met at the door of the plane by airport staff marched through transit and within ten minutes was sat in the business lounge which I found pleasant and uncrowded. Plenty of relaxing chairs. I will definitely use them for the Australia/New Zealand run again just for the out and out comfort of the seat/bed alone not forgetting the unbeatable price.","","","Business Class","","10.0","5.0","4.0","3.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","A Johnson","United Kingdom","2012-02-01","LHR-EWR in 777 economy. Was pleasantly surprised by the whole experience as was expecting something a lot worse! Plane spotlessly clean and well maintained. Relatively low load so had 3 seats between 2 of us so a bit of extra room. Service was reasonable; crew performed what they had to do but not a lot more. Food ok and drinks priced as you would expect for alcohol. Inbound was pretty much the same; very low load so had whole row to myself. IFE was good. Food was good. Crew again performed what they had to do but American based crew really don't want to go out of their way unless they have to. Overall I was pleased with the flights and would consider them again for a trip to the US.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","H Leeuw","Netherlands","2012-01-31","EWR to AMS in economy on B757. Value for money was good and on the flight from AMS the cabin crew was nice and polite. On this flight the cabin crew was less friendly and polite. My kids didn't get drinks and they forgot to give me part of the meal. Furthermore they let us wait onboard at the ramp in order to get in to AMS after 07.00 hours. The flight was already 20 minutes delayed. I am not happy with this type of aircraft on a long flight. We made the same trip in 09 and flew the B676 and also A330. That was much better. For the next flight I will certainly not use the B757. Perhaps United will change this.","","","Economy","","7.0","3.0","2.0","3.0","5.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Kramer","Canada","2014-07-08","I will not be flying Condor again. We flew Frankfurt to Calgary economy seating. I have flown my fair share of budget airlines and this was by far the worst customer service I've ever received. Long story short the staff at the desk in Frankfurt were rude and condescending. My boyfriend and I were on a connecting flight and could not obtain our tickets until the gate opened before the flight. The agent refused to provide us with our boarding passes repeatedly until boarding began and all other passengers had received their boarding passes. Evidently they had either purposely or mistakenly changed our seats to be completely separate from each other and made it impossible for us to try to change this. No apology was received for this mix-up and she actually had the nerve to accuse us of being negligent in checking with her that day. Appalling service. Plane itself was basic as well as all other inflight services.","","","Economy","","3.0","1.0","2.0","2.0","2.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","P Glawogger","Austria","2014-07-06","Frankfurt to Anchorage Boeing 767-300. After reading all the reviews I was quite worried but I was glad to find that there was no reason to. The cabin has been completely refurbished every seat is equipped with a screen. The entertainment program is €7 plus €3.50 if you do not bring your own headphones. 1 movie and 1 episode of a TV series are free and so is the extensive audio program. The staff was friendly and attentive. We all had a bottle of water in our seat pockets and drinks (water and juice) were offered throughout the flight. We got two meals a lunch and a snack - ordinary airline food but it was ok. Soft drinks and coffee/tea were free in Economy you had to pay for alcoholic drinks. I would definitely fly Condor again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Marianne Linn","Australia","2013-04-28","Two flights - Tokyo to Guangzhou and Guangzhou to Sydney. Although limited movies this was easily overcome by bringing an ipad. The food was equivalent to airline food pleasant but not great. The staff were very helpful and courteous at all times. I would book again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","T Jaeger","Australia","2013-04-22","Flew Sydney to Guangzhou return in economy. Flight leaving Sydney and Guangzhou about 30 mins late. Food was notably better out of Sydney (OK) than Guangzhou (Terrible). However both ways the food was not hot (just lukewarm). Out of Sydney the hostess served me coffee in a plastic cup rather than in the coffee cup on the tray (odd). It appears on flights to and from Australia they have employed 1 native English speaker as cabin crew. The cabin crew friendly and reasonably efficient. The cabin (A330) was not well maintained. My seat on the return leg to Sydney was broken and the bathrooms were the dirtiest I've seen on my travels. Entertainment is very limited (bring your own). While my review appears mostly negative I think they do offer value for money.","","","Economy","","6.0","3.0","3.0","2.0","2.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Lorraine Clairmont","Canada","2012-01-30","Flight from Buffalo to Ft Lauderdale return was a complete nightmare. Tickets that had been ordered months ahead weren't on the system so it took an hour to check-in at Buffalo. Due to late takeoff we almost missed our connection in Newark. On the way back same story about overbooked flight only seats for 3 out of our party of 4. High stress for hours until the last minute when they found the 4th seat. Delay in Newark to Buffalo almost 7 hours with no explanation. Will never fly again on that airline.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Rane","United States","2014-07-06","I flew with Condor for the first time today from SEA-FRA with a connecting flight onto AMS (via Lufthansa). I only booked my flight 3 weeks prior. My one-way ticket with Condor was less than half of other direct flights to AMS. I had read some less than favorable reviews of Condor so my expectations weren't high but given the cost savings I was willing to be open-minded! I did pay the extra fees to select my husband and my seat online check- in was smooth and there was no hassle with bringing my rolling suitcase and backpack as carry-on luggage. There was a minor delay at departure but the pilot made up the time so no worries. My first impression once getting on-board was that it was a very new plane state-of-the-art entertainment system and comfortable almost ""bucket style"" seats. Granted they didn't recline very far but hey it's still economy! The flight attendants were polite and friendly (though they did mix up my drink order) the food was pretty good but the beer was warm and tasted terrible! The options for the entertainment system looked good but at €7 and considering I was exhausted I didn't bother using it. Overall this was the easiest and most pleasant longhaul flight I've taken and I will definitely look at Condor for any upcoming travel plans to Europe!","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Z Zhen","Australia","2013-04-21","The ground staff were very attentive at YVR Vancouver airport. YVR-CAN-PER went very well. The lounge at YVR was okay as was food. Boarding efficient. Chief Purser in flight was also very friendly attentive and patient on board.","","","Business Class","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","G McCann","United States","2012-01-28","Portland-Houston-Tegucigalpa returning two weeks later. Plane cabins were ragged FA's were rude on the flight to Tegucigalpa better on the way back. Refused to hold plane less than ten minutes so a group could clear security. (TSA and customs were the real culprits though). Food? That wasn't food!","","","Economy","","4.0","2.0","2.0","1.0","0.0","","","2.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Jim Lamont","United States","2012-01-26","ORD-FLL-ORD. I hold United's Premium Economy so when I made the reservation I was automatically given a seat choice in the front row of the economy section where the seats have extra leg room due to the bulkhead. On the down side there was no free audio. Instead there was Direct TV which included audio but for that I would have had to pay $7.99 for the three-hour trip.","","","Economy","","5.0","4.0","4.0","0.0","3.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Acuner","United States","2014-07-01","I read a lot of reviews about Condor and was hesitant about using them for my travel. I was pleasantly surprised when I sat foot on their 767. The aircraft interior was newly renovated very clean. The slimline seats were some of the most comfortable I have sat on. I usually don't like these since they lack padding. 11 hour flight was ok. They served drinks about 5 times more than any US carrier across the Atlantic. There was lunch and snacks at the beginning and the end of the flight. Nothing gourmet but it was tasty and filling. Their inflight entertainment offered a lot of options for 7 EUR but I opted to read a big book instead. All the seats had a big screen TV at the back of the seat. I will use them again.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","H Mutschler","Germany","2014-06-30","Condor Boeing 757-300 from Dusseldorf to Jerrez in Spain. Check in was quick but then it got worse. Flight late due to late arrival of aircraft - just 30 minutes so no problem. Boarded plane with bus transfer at the aircraft we waited 15 minutes before the door opened then 1 hour on the plane. Crew said that the bags of the arrival flight were still in the plane due to a lack of staff so after that they would load our bags. But we saw the staff sitting on the tarmac. Inflight we were served a snack a bun with cheese or salami with cream cheese spread but we have a lactose intolerance so no food for us. Our travel agent and the booking was informed of that. Only coffee and water for free the rest you have to buy.","","","Economy","","2.0","3.0","3.0","1.0","3.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Sunguo Hao","China","2013-04-17","Shenyang to Guangzhou and Guangzhou to Sydney February 2013. Overall excellent value for money. Flights were on time along with my bags food good and service attentive although English language not always good. IFE poor. Transfer in Guangzhou not that easy: Outbound took 2.5 hrs to get short stay permit to transit for 19 hrs but then taken to Pullman Hotel which was great. Return flight permit no problem but transit hotel was Good East which was dreadful so spent most of the time in the business lounge which was good. Seats spacious and comfortable - converts to flat bed.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Marceda","United States","2012-01-24","My recent First class flight from EWR to SAT was an economy flight with wide seats. The food is bad cafeteria quality at best. The flight was delayed for equipment problems after we boarded. When we asked for a bag of nuts we were warned that we were using up our one bag quota per flight. Our return flight was delayed for 4 hours due to weather. We proceeded to enter the United Club and was told that it was only available to club members or international first class only As domestic first class travelers we could buy a one day pass for $50.00 per person. I guess it wasn't enough that we paid for a full fare first class ticket. Overall a very poor experience.","","","First Class","","4.0","3.0","3.0","1.0","3.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","A Schuh","Germany","2014-06-02","End of May Vancouver to Frankfurt. I was not expecting much after reading some of the reviews. After experiencing Condor myself I did not see anything wrong. Nothing unusual at the check-in absolutely no Condor staff checked the carry-on bags for overweight and friendly as supposed to be. There were two meals on board and plenty of non- alcoholic complementary drinks. Every seat had its own entertainment monitor but not much movie selection. Only one thing caught my attention. One passenger had problems finding a space for her carry on. Flight attendant No.1 said that she cannot do much about it and proceeded on what she was doing. Another flight attendant No.2 was caught up in a discussion with the passenger but the problem did not seem to be solved until a while later. I had a sense that the flight attendants were somewhat poorly trained. I had similar experiences on United airlines but here the flight attendants solved the problem quickly without arguing with the passenger.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Leslie Lau","Hong Kong","2013-04-16","CAN-CDG and LHR-CAN in Business Class. CAN-CDG on an A330-200 not new but properly managed. Business class seats are not fully lie flat but angled flat beds and a bit small to me. When I boarded the cabin crew greeted me. Service was attentive and they kept refilling my glass. I reserved a special meal and it was good. As we all know the in-flight entertainment of CZ isn't that impressive but I have my Pad. Good Skyteam transit experience in CDG for my connecting flight to CPH but the AF lounge was packed! LHR-CAN on another A330-200. Not full again so it was another quiet trip food was good and service was still great. Again return from China to Europe (including a round trip ticket to CPH) in business is the cheapest ticket I can get CZ might not offer fancy in-flight entertainment nor great food like CX or TK but they offer you a comfortable seat with great attentive service. I will definitely travel with CZ again in future.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","P Elliott","United Kingdom","2012-01-17","Flew Belfast to New York. Husbands seat wouldn't stay in upright position on return leg and male flight attendant wouldn't listen to him - kept telling him off for reclining his seat. FA rude during food service very abrupt and openly complained to her colleague when an elderly passenger didn't hear her abrupt offer of a drink. Also husband had to check-in his hand luggage as they ran out of room in the overhead lockers (mine had to go under my seat) because they don't stop people taking on multiple bags. Would have no complaints if flight attendants were less rude.","","","Economy","","4.0","3.0","1.0","3.0","4.0","","","4.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","L Lewin","United States","2012-01-17","EWR-HNL. Flight delayed by 1 hr and 25 mins on departure due to late arrival of the aircraft from HNL and then a maintenance issue. Communication from both ground grew and captain was frequent. This flight was operated with a Micronesia division plane one of four in the fleet with the smaller BusinessFirst cabin. The 767-400 is a great airplane. Feels large and airy. This plane was in good shape. Cabin crew were pleasant efficient and helpful. Mostly an older crew as this is a senior route within the system. Sat in 10K. Great legroom but the reviews are true. It does get cold in the forward Economy cabin. Food for purchase only. Will be interesting to see if HA will steal some traffic from CO on this route when they start the JFK run in June 2012. Overall a good flight but pre-merger CO's on board product is looking dated and unspectacular.","","","Economy","","8.0","4.0","4.0","0.0","3.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Bougas","United Kingdom","2014-05-29","Dec 2013 FRA-CPT. First off its a budget long-haul carrier so don't expect any frills or the usual treatment you'd normally get from a ""mainstream"" carrier. Think EasyJet with a bit more leg-room and a few options and you start to get the picture. I was actually pleasantly surprised the check-in process was easy the transfer at Frankfurt was effortless and the flight itself was comfortable. You do have to pay for all the extras beverages water etc and you do need to upgrade your IFE if you do not have an electonic device to keep you occupied. I didn't bother the seat had a USB port so all I did was plug in and use my phone to keep me entertained. For what it is - it's not that bad. If you're more concerned with getting to your destination rather than the ""fluffy"" stuff inbetween then you can't go wrong. You get what you pay for in the end. For me they got me to where I needed to go and they did so comfortably and in good time. They don't pretend to be something they're not they are a no-frills long haul budget airline.","","","Economy","","5.0","4.0","4.0","3.0","3.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","W Kaplinowski","Canada","2014-04-28","I flew from Vancouver to Frankfurt. Condor Airlines once OK have over the years became unfortunately a second class airline. Service inflight and at the airport is substandard and very inefficient: staff at check-in counter were rude unprofessional and poorly trained. An airline to be avoided.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Anthony WU","New Zealand","2013-04-04","Premium Economy from CAN to AKL return. Leg room in PE cabin is more than adequate. As both flights are over-night flights (more than 11 hours flying time) extra leg room can make your journey a lot more comfortable. Check-in in CAN is a bit chaotic as CZ did not use the air-bridge. However in AKL it was much nicer and organised. Priority boarding offered to PE customers. Average IFE (Limited choices of English movies and the selections are not on par with SQ CX NZ and the like. However the system is more than adequate for a Chinese-speaking traveller as the choices for him/her are sufficient). Catering onboard is acceptable. No English announcement from the Captain/First Officer. English skills of the cabin crew need to be improved. Overall two pleasant flights with relatively cheap price. I would recommend CZ if the quality of IFE is not on your top list when you travel.","","","Premium Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Sharp","Australia","2013-04-04","SYD-CAN-LHR in Business class. SYD-CAN on old A330-200. Business class seats are not fully lie flat but angled flat beds. China Southern should really deploy newer aircraft's like the A380 or new A330 on this route. When my wife and I boarded in SYD we were met with an Australian flight attendant who greeted us in very good English and showed us to our seats. Service was excellent flight was not full in business class. Extra blankets given and my wine glass was never empty. Food was average but dinner was also provided in the lounge. Dessert was terrible but fruit platter was a nice touch. CAN-LHR: New A330 2 small business class cabins separated by lavatories and galley gave the feeling of intimacy and privacy. Lie-flat seats were very comfortable. AVOD was good with 7 English movies and different TV shows. Service on the London leg was terrible no Australian cabin crew and only Chinese crew their English was bad and their service seems pushy and rushed. Food was inedible. The beef was overcooked and my wife had prawns that were not at all appetising. CZ has a long way to go before they can be called a 4 star airline in my eyes. They should have more English speaking crew on flights and should provide lie flat beds in business class but then again $4400 return in business is the cheapest ticket I have found so far to London so I would definitely recommend them for this reason!","","","Business Class","","8.0","4.0","4.0","2.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Paul Sefa","","2012-01-13","GVA-EWR-BOS and BOS-EWR-GVA a week later. Old aircraft's old-fashioned entertainment (5 channels available only in two languages). Disgusting food. You have to pay for alcohol when all other non-American major airlines provide it for free. Lazy and unfriendly crew not willing to help at any time. I wouldn't recommend it to anyone I travel four times a year to the US and as far as I am concerned it's the last time with Continental.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Martin Gilligan","United States","2014-04-15","I recently flew from Las Vegas to Frankfurt and I have to say that I was very pleased with the service offered onboard. The crew were nice and always asked if I needed anything. The food was good and the entertainment as well. Too bad they don't offer in-flight WiFi.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Muller","Australia","2013-04-02","Flew MEL - CAN - KTM return. As per previous reviews CZ lacks inflight entertainment. Took IPad with movies so no problem. Overall service was good food is a little bland however flight attendants were relatively attentive with plenty of drinks on offer particularly warm water(?). Flights were all on time and planes were relatively new.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","K Britnell","Canada","2012-01-05","Cozumel to Houston - uneventful. Houston to Seattle - terrible. The temperature in the cabin was at least 90 degrees they did not announce any failure of the air conditioning it came on a few minutes prior to landing and cooled the plane slightly. Came through twice with beverage cart on a 4 hour flight. When leaving the plane I complained to a flight assistant that the temperature was too hot she responded with ""oh I know"". Baggage claim was announced to go to Carousel 14 and was eventually delivered to #9. Our bags were found standing in the middle of the floor on Carousel 9 and our 6th bag found on carousel 8.","","","Economy","","3.0","1.0","2.0","4.0","1.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Scherer","Germany","2014-03-17","FRA-CPT-FRA. Both flights in their refurbished 767 Condor Business Class former Comfort Class. Booked Condor as it's the only airline offering a non-stop service Frankfurt - Cape Town. New cabin looks state-of-the-art. The 170-degree lie flat seats and the new IFE both are a great improvement compared to the cabin before. Very small amenity kit. Just the basics: Toothbrush and paste mask socks and earplugs not even a lotion. But packed in a foldable bottle cooler nice idea. Catering was so-so. Had beef on both flights tough meat every time. About punctuality nothing to complain about both flights arrived some 10 mins ahead of schedule. The friendliness and attention of the crew was outstanding and deserves a special appreciation. Would definitely choose them more often to CPT if they were a member of either oneworld or Star Alliance unfortunately you can't collect any tier/status miles on Condor flights just Miles and More award miles. Otherwise thumbs up for their new Business Class product!","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Cleary","United States","2013-04-01","Shenzhen to Shanghai. Check in at Shenzhen smooth as usual friendly and efficient. Lounge is available and acceptable. Hot Food and Drinks as well as wifi and English Newspapers. Flight was delayed due to ATC in Shanghai. No announcements in English even though half of the flight were westerners. Once on board the seat was like a rock. Not comfortable at all but at the end of a long week I just wanted to get to Shanghai. Flight attendant provided great service food choices were good and filled the void. Drinks and dessert were of good calibre. Good value for the money for flights in China.","","","First Class","","8.0","1.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","M Wu","Taiwan","2013-03-27","Shenzhen to Taipei. At airport check-in and security-check was fast the international terminal is small but nice. All flights were boarded by shuttle bus. The plane was an A321 and the premium economy class is good. Perfect legroom and helpful staff. Food is pretty good but there is seldom choice for drinks.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","P Whitney","United States","2012-01-02","San Diego to Houston. Overall I found both flight crews to be professional. Pilots took time to describe trip/weather conditions and flight attendants were nice. On the return leg of the trip there was a medical emergency on board and the crew handled it well. Check-in and boarding were easy. Seating was comfortable. Paying for checked baggage was a check against them but this is minor IMHO.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Brown","United States","2012-01-01","I will not use this service again. Cabin seats felt like they were broken on the 3 planes I flew on seats creaked and wobbled. Food was average as was the service. Had to reschedule my return flight due to family emergency. Instead of changing/adjusting the flight and cost I had to purchase a new ticket costing me another $1000 to return. I contacted customer service and have been ignored. In Houston the gates were changed but not updated on the boards had to sprint a half mile to catch my plane (E gates to C gates). Flying is bad enough I almost expect cattle prods the next time I fly.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Autorino Silvia","Italy","2014-03-04","I was travelling from VCE to Phuket through Frankfurt on 10 December 2013 with my 19 month old daughter and my husband. For such a long flight we got only one plate of pasta with pesto each and a very poor breakfast. A couple of bottles of water and that's it. We fly every year and have done for 10 years with other companies to Phuket and have never experienced something like this. I asked for a seat at the in front to be able to arrange a bassinet for my baby to sleep but they refused my request. I asked for food for my baby but I was told I had to bring it from home. I have my flight back to Venice next week and I am already looking forward to it being over. Headsets were sold to passengers but after one hour the entertainment program was interrupted because it was out of order! I would never recommend Condor!","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","T Foecke","China","2013-03-25","Shenzhen to Beijing. When it looked like a delay was possible they arranged for us to move to another gate where a back-up plane was ready. I was greeted by name by flight attendants. One even stopped to give me a small Chinese lesson so I could order my food in Chinese! I found the food simple but delicious. At check-in a young lady directed me from the general area to a special lane for Sky Priority members which I had forgotten. The check-in was very fast and there is a special line for security as well which was nice.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","A Hilton","China","2013-03-25","Beijing-Amsterdam-London. The seat of economy class is comfortable which i think is the most creative part of the fight. In addition the staff on the plane and the girl who checked in for us are very nice. But the entertainment on the plane is a little monotonous.","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","H Castle","United States","2011-12-23","SAN-IAH-LHR AMS-IAH-SAN return. Domestic segments on B737-900 transatlantic segments on B777-200ER to LHR and B767-400ER from AMS. Planes clean food above average service friendly and professional flights on time and my baggage arrived with me. Enjoyed DirectTV on domestic flights and audio-video on demand on international portions. Lie-flat seat in BusinessFirst very nice.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Bartek","Poland","2014-02-25","We travelled in January with Condor from FRA to CUN. Due to critical opinions on this airline we were sceptical about our flight. Fortunately it turned out to be one of the most enjoyable flights we have had. The check-in and boarding were fast and smooth. We flew in Premium Economy which offered us generous legroom and very good seat comfort excellent food and beverages as well as travel kit incl. couple of gadgets like socks tooth brush and paste etc. The only complaint regards lack of IFE. Unfortunately our B767 was not one of their refurbished machines so we had to watch movies on overhead monitors. However the renovation of their B767s should be completed soon so if we fly with Condor on long haul again we hope to take advantage of refurbished interior.","","","Economy","","9.0","5.0","4.0","5.0","2.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Blasini","Puerto Rico","2014-02-14","Jan 1st 2014 from Munich to Las Palmas de Gran Canaria on an A320 almost fully booked. Check-in was slow but I gave myself enough time at the airport in MUC. On New Years day Munich airport was relaxed and quiet. The flight was wonderful. An excellent crew came with two rounds of free champagne to celebrate new year during the full hot meal service on this 3 hour flight. Food was tasty and even more quantity than American carriers across the Atlantic serve and of better quality. This is a low cost carrier. Carry on weight was checked during check-in with an efficient staff. Condor is by far better than some counterparts. Passengers need to stop whining about carry-on rules; remember you packed your bag not the airline.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","W Segato","China","2013-03-25","Shenzhen-Hangzhou-Shenzhen in First Class. Checkin very fast and staff helpful. CZ lounge very nice and quiet. Priority Boarding perfect. The crew speak good english. Comfortable travel at a great price. Food and drinks delicious enough.","","","First Class","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","B Marcus","United States","2011-12-22","EWR-PBI return both on the 757. Everything went smoothly at EWR and Terminal C is the best terminal at the airport. The 757 had the New United Economy Plus seats with PTV's that has AVOD. Being 6'4 the Economy Plus seat was comfortable and is up there with Jet Blue's seat ( A very positive feature to the United merger). The AVOD was great with a long list of movies and I prefer it to the Direct TV option. The Crew on both legs were professional and attentive. I will fly Continental more often.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Neoh","United Kingdom","2011-12-22","LHR-IAH-LAX. The only real redeeming feature was the price. Inflight service was everything I expected. One flight attendant brushed off my attempt to hand him a used cup while his colleague nonchalantly kicked my bag into position beneath the seat in front of me for landing. That bag only there because there was no space left in the overhead bins - the result of lax enforcement of cabin bag size rules. Meals were half- decent even if presentation ought to be improved. Entertainment was almost monolingual and the range of audio programmes narrow. Most crucially late departure from LHR meant I missed my connection. The same thing happened with my United IAD-FRA-LHR trip in August. As the wording on the coffee cups suggests ""different name same values"". I've probably learnt my lesson and will stick to European airlines for my next journey.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Francis Wood","United States","2014-02-07","I recently flew from Las Vegas to Frankfurt and back. The check-in process in Las Vegas was quick and smooth. I usually fly Economy Plus on United so I opted for Condor's Premium Economy Class and must say - its definitely worth the extra money. Not only did I get more legroom but I also got one of these amenity kits that you usually get in business class. How nice. The crew were kind and nice and frequently offered beverages during the flight (on both flights). The cabin must have been refurbished lately. The seats seemed new and all passengers had their own TV screen incl. USB charger. Food was ok but I'm a picky eater anyway.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Brownjohn","United Kingdom","2011-12-21","LHR to IAH an enjoyable experience and I'll use again. Seat was comfortable but I made a mistake of giving up my aisle seat so a couple could sit together and found it hard to get past my neighbour from the window seat. Food and IFE were good with a choice of films and a system that was easy to use. Attendants were professional. Not quite the same for the onward internal CO connection (2 hours). Tired seats and cold meal only.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","3.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Zhur Svetlana","Ukraine","2014-01-17","The worst flight I have ever had. Me and my husband booked a flight with Condor (Frankfurt - Cancun - Frankfurt December-January 2013). The staff at the check-in desk were rude and helpless. Seats on the plane were very uncomfortable. Will never fly with them again and will never recommend.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","K Frykman","Sweden","2014-01-17","Flew Cancun-Frankfurt in January 2014. Have very little to complain about. Food staff attitude price seats - all was at par. The only drawbacks were a slow check-in (an hour) and that onboard entertainment is old school overhead TV's (so bring your own).","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","G Stabler","United States","2013-03-22","Business class to Singapore from LAX. My recommendation is to select even number rows to avoid being disturbed by people passing by. The seats are poorly designed and obvious wasted space for reading materials should have been used for added comfort for the passenger. The extra pillow can be used to soften the side area and asking for an extra blanket can add softness to the hard seat. The video selection is limited and food selection is poor. The stewardess did not appear to have a working system and my partner received her food much later than us. We booked mainly because of the price and have decided to pay the extra money for now on to get the quality we want. We will not use China Southern based on lack of comfort and poor food quality.","","","Business Class","","5.0","2.0","3.0","2.0","3.0","","","3.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","N Salmon","Australia","2013-03-22","MEL-CAN-LHR one way. Took a punt with China Southern as their business fare was cheaper than Qantas Premium Economy. First leg was full including some fellow passengers who thought nothing of changing their trousers in the cabin - perhaps a cultural thing as attendants didn't seem fazed. Seats angled flat and shabby with material hanging off but comfortable enough for a few hours sleep. Transfer in Guangzhou involves clearing immigration though the personal escort through this and into the lounge is welcome. Lounge lacks the finesse of some more established carriers but perfectly acceptable. Second leg only half full - premium economy cabin behind us had only one passenger - with fully flat beds and much improved all round comfort. Food plentiful and served with care though as mentioned before the crew's language skills could be better. Entertainment was the only real let down with limited choice and the airshow maps weren't working which you don't miss until you don't have access to them. Recommended? Yes at this price?","","","Business Class","","7.0","4.0","3.0","4.0","2.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J van Der Meer","Netherlands","2011-12-19","AMS-LAD-BOS. Smooth check-in at the airport because the flight was not fully booked they changed seats for us so we had the middle seat free. We flew the good old 757 seat was ok. Food nowadays on those intercontinental flights is below average. Crew were friendly and attentive. IE system average with enough movies to watch. We arrived 20 minutes early. On the leg to BOS everything went smoothly. We arrived a couple of minutes early and for the money paid I would do it again.","","","Economy","","7.0","3.0","4.0","2.0","4.0","","","3.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Welch","United States","2011-12-19","PDX-ATL round trip. Very uncomfortable seats poor food offered flight attendants acted like they were doing passengers a favor. Had to wait forever to use to toilet. Since Continental merged with United they have sunk to an all time low. In the past they allowed upgrades for a reasonable fee - not anymore! They let premium seats go empty even when the plane was on its last segment and airborne the flight attendants would not let anyone sit in an area with more leg room. They said it was ""reserved"". I simply refused to upgrade to first class for $619 and they had empty seats there also. In the past before they merged with United I could upgrade for around $100 if seats were available. I simply don't understand the cost/benefit ratio of letting seats go empty instead of making them affordable or allowing someone to use coach class seats with more leg room once the aircraft is in flight. My ticket wasn't cheap to start with and the service I got was terrible from start to finish. This merger was not for the better!","","","Economy","","1.0","1.0","2.0","2.0","0.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Ana Kothe","Puerto Rico","2014-01-17","We flew economy from Puerto Rico to Germany and back (14/12/13-11/1/14). On the San Juan-Frankfurt flight the entertainment was outdated but on the way back we had TVs on the back of the seat in front of us which for a 7-euro fee made the 10-hour flight tolerable. Very nice if it were free since most of the movies and TV shows dated from 3-10 years back. Regarding space it is minimal but since my husband and I are on the small side not unpleasant. The meals are about average for long-haul flights as are amenities like pillows and blankets. The flight attendants are more chipper than average. Regarding the baggage requirements. If you look on the internet for passenger opinions and if you scrutinize Condor’s policies you will notice that they state a 50-lb weight limit for the one checked-in suitcase and 13 lbs for the carry on. We pre-weighed and triple-times pre-weighed our check-in and carry-ons. However no one neither in San Juan nor in Frankfurt seemed to care about said limits people around us simply argued a bit at check in and overweight baggage accepted. Speaking of check-in: in Frankfurt – as noted in other reviews – it was awful. Awful in the sense that every Condor flight was checking in at the same time. Although no assistance regarding kiosk check-in was given whatsoever my impression was that checking in through a kiosk may be a better way to go. What is the benefit of having passengers (like us) who arrive over two hours ahead and are freaked-out by the extraordinary line: blood pressure rises worries escalate while reading the 45-minute-to-the-counter signs with no one to guide or help out. Can Condor improve their Frankfurt in-airport service? My last comment is that the fare was not that great. We have flown other airlines at economy for less and received more.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","2.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Y Pang","Australia","2013-03-21","HAK—CAN—MEL economy. I have flown China Southern twice and knew their seat was a little narrow and uncomfortable. When I arrived the check-in counter I told the staff that I want a front seat and special meal in my flights. I could not believe that I got the first row aisle seat and successfully booked my special meal. If they can maintain the level of their service as this time I will continue to fly with them in the future!","","","Economy","","9.0","3.0","4.0","3.0","4.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Diego Cardozo","United States","2011-12-16","Minneapolis-Chicago-Houston-Bogota. The booking appeared as United but in reality the flights Chicago- Houston-Bogota are Continental. When in Bogota I called the Continental line to check about possibility of return date change. The Customer Service rep said my flights were book through United so I would have to contact them for any changes. The problem is they do not operate in Colombia so did not know how to contact them. Aircraft's covering this route are uncomfortable 737-800 for a 4.5 hr international flight the return flight did not have TV or music options. I was used to AA broad body aircraft's for international travel which are more appropriate. I guess for the fare paid I could not ask much but I would not repeat the trip.","","","Economy","","7.0","2.0","4.0","3.0","1.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Karl Moosbrugger","Austria","2014-01-07","FRA-Funchal-FRA in EcoPlus back in Eco. After reading all these negative comments I had zero expectations but was positively surprised. We left an hour late due to a technical problem but the cheerful ground crew gave lots of information and told passengers exactly at what time the delayed flight would board. On board a friendly crew with good service (considering it is a charter airline) warm meal and sufficient drinks. The seating comfort was much better than expected. Although I am tall I had a comfortable flight. Similar experience on return this time flight spot on time. Will use them again.","","","Economy","","7.0","4.0","5.0","3.0","2.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Angus A McDonald","Japan","2013-03-18","Osaka (Kansai) to Guangzhou (Baiyun). Airbus A321 from Osaka to China in business class. A smaller plane with older type business class seats but very comfortable for a short international flight of under 4 hours. Flight attendants were polite and the food was excellent. Guangzhou (Baiyun) to Auckland. Airbus A330 from China to Auckland in business class. Superb flat reclining seats (not angled like many other airlines). Nice thick blanket and fluffy pillow. I could get a great nights sleep on this overnight flight to New Zealand. Dinner and breakfast served. Both of which were were delicious. Flight attendants excellent. Their business class fares from Japan were very cheap and I definitely got my money's worth. The China Southern lounge in Guangzhou was nice. Food drinks and seating were all up to scratch.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Hans Joachim Renner","New Zealand","2013-03-07","Auckland-Beijing-Guangzhou-Amsterdam return. Aircraft was very nice the cabin crew although with very limited English were polite and helpful the Ground support was atrocious as was the communication between CS and the passengers re: timing giving instructions and advising the delay of flights. We were delayed missed a connection were flying business class and ended up sleeping in a terminal in Amsterdam we had no idea the flight was late until we arrived at the next check in gate. Had left 1.5 hours between flights - not enough. On the return luckily we arrived at the airport 2 hours before departure it took 1 hr 45 mins to get the boarding passes. We were advised that we needed a VISA for Australia although were only transiting 45 mins in Melbourne. This took 1 hr 45mins to resolve.","","","Business Class","","","5.0","3.0","5.0","4.0","","","2.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","R Camiscioli","United States","2011-12-12","Flew non-stop from San Francisco to Newark NJ. My complaint concerns insufficient overhead luggage space. As you know the passengers board from the back of the plane. I was in aisle #23 about mid-way on the plane. Yet by the time I boarded all the overhead space was taken. This is due to the incompetence of airline personnel who routinely allow people to take luggage on the plane that clearly exceeds the size limits. I flagged down a flight attendant and insisted that she find room for my luggage. Of course the airline is ultimately to blame for charging people to check luggage the first piece should be free.","","","Economy","","2.0","3.0","3.0","3.0","2.0","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Lategan","South Africa","2013-12-14","DE 6229 Cape Town to Frankfurt 1 December 2013 Seats: 31 D and E. We had high expectations from this airline because of it being a direct flight and the time it would save us. The first problem was with the on-line check in. We with our travel agent tried many times during the 24 hours before the flight with no success. We checked in 3 hours before the flight and could only secure 2 seats in the middle block. We were squashed with less leg room than in all of the many planes we flew in the past for nearly 12 years. It was extremely uncomfortable. This flight was the very first long distance international flight where we had to pay for alcoholic drinks. When the main meal was served (curry chicken) which my wife may not eat she asked for a possible alternative. The stewardess was very rude and replied that in the economy class you must accept what is served you don't get any choices. Why should economy class passengers which is the bulk of your business seen as inferior to the others. Your entertainment system is outdated and very basic and leaves you no personal choice of films and added to this that you even have the audacity to charge for the headset. We received none of the much appreciated extras as routinely supplied by your competitors that may improve your flight like earplugs toothbrush etc. Except for the return flight which leaves us no alternative you can be sure that we will never fly with them again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Petkovic Vesna","Serbia","2013-11-19","Frankfurt-Mauritius and back 6/10-14/10. Very unsatisfied with the service from the beginning until the end. No room in the seats at all no kindness they will not see me on board again!","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Graham Paremain","Australia","2013-03-07","I have flown China Southern twice now to Nanning from Brisbane I was happy with the service and the international flights but twice now on leaving Nanning they change the return flight times - very frustrating. I had booked premium economy and ended up in economy for the flight to Guangzhou. If I had not had local help I don't know what the outcome would have been. I like the airline but their chopping and changing is a nightmare for the international traveler.","","","Premium Economy","","7.0","4.0","4.0","4.0","1.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","H Yuqiao","China","2013-03-04","Guangzhou to Qingdao flight delayed about 45 minutes due to military exercise. Cabin crew professional service on board comfortable travel at a great price. Especially food delicious noodle. The entertainment facilities are poor.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","G Hubbell","United States","2011-12-07","Dulles to Houston and the crew did a great job. Regional jets are not comfortable for flying half way across the country there is very little room for carry on luggage mine had to go in the cargo area. For the prices we pay for flights the airline needs to at least provide a sandwich for an early morning trip. I have flown many times in the past and am getting to the point that I would rather drive.","","","Economy","","3.0","2.0","5.0","1.0","1.0","","","2.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Elliott","United Kingdom","2011-12-06","Heathrow to Newark. Check-in was impersonal and the few people that were available to help when my passport would not scan were ill informed and were unable to answer questions. Outbound flight was acceptable although food was cold. Our return flight which was a night flight was atrocious! As we had not reserved seats on our outbound flight we were advised to reserve them 24 hours prior to departure for our flight home. We duly did this and foolishly moved seats from those that had been allocated for us. The seats that we booked were in row 14 and we were unaware until we boarded the plane that these were non- reclining seats. Had the online booking system made this clear we would never have booked these seats. My husband is 6'2"" and had to attempt to be comfortable in his seat with the seat in front reclined on top of him and his TV screen about 10"" from his face. Flight attendants were extremely apologetic and said that we could move seats but that we would have to sit separately. Once again my food was cold and this time inedible. We also struggled to put our 'carry-on' luggage into the overhead storage as many people had stowed suitcases. Whilst we cannot fault the flight attendants for their service my husband was knocked by one or the other of the ladies each time they came past him. Overall our experience of Continental Airlines was very poor and we will not use them again. It is all very well to provide cheap flights but value for money should also imply customer satisfaction.","","","Economy","","1.0","1.0","4.0","2.0","4.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","K Wiggins","United States","2013-10-23","My husband and I travel extensively all over the world. We consider ourselves seasoned travelers. Our flight departed from Anchorage to Istanbul without incident. We sat in Economy comfortable seats attentive service pleasantly surprised food adequate. However our return trip from Athens Greece to Seattle was awful! Lufthansa agents in Athens extremely rude and unwilling to help us with connections to both Seattle and Frankfurt via Condor. Upon arrival in Frankfurt Condor agent appeared disinterested and borderline hostile that we were disturbing her. Flight from Frankfurt delayed 3 hours due to mechanical issues. No accommodations at the gate other than two vending machines thus one would have to go through security again should you wish to eat something more than junk food. Once plane was ""repaired"" all passengers had to leave the gate and have their tickets re- scanned for the same gate and same aircraft. One gate agent attempted to perform this task for approx. 100 passengers. Once aboard service did not begin for almost 2 hours. Service began with a mini-Snickers bar no water. Once the beverage service began we were offered water Fanta or Coke. No ice so everything was room temperature. Our male flight attendant said we could have an adult beverage at no cost so I asked for red wine and my husband asked for a Jack Daniels and sprite. To our surprise he did not know what red wine was! Additionally my husband was denied his order and told he could have either wine or a gin and tonic. Dinner while free of charge was pretty awful pasta with some sort of sauce and coleslaw. The bread and cheese accompaniment was good. During the evening hours a different flight attendant would come by with a water bottle in one hand and cups in the other waving them over the heads of passengers while sprinting down the aisle. Two hours prior to landing in Seattle we were offered breakfast and a beverage. We asked for coffee and were told by our inept male attendant that none was available but we would find it available at the Seattle airport. We are not sure what the breakfast meal consisted of it was cold and inedible. Bottom line yes you get what you pay for but it does not explain the contrasting difference between the service we experienced leaving the states to that of returning to the states. We will never fly Condor again.","","","Economy","","","4.0","1.0","1.0","0.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","F Li","China","2013-02-28","I must give praise to China Southern Airlines. CZ351 from CAN to MEL spacious aircraft was very welcoming. The flight crew's superb service food and drinks made the trip enjoyable. China Southern Airlines is highly recommended.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","K Naik","United States","2011-12-04","EWR to BOM return. The flight attendants seemed rude and apathetic to passengers' needs. Instead of trying to make the 15 hr flight tolerable they tended to add to the stress level of passengers. In fact soon after boarding I remember the flight attendants screaming at passengers to sit down. They seemed annoyed when requested for even minor help like requesting an extra blanket and looked at you with disdain if you dared to ask whether they carried a certain newspaper.","","","Economy","","1.0","3.0","1.0","4.0","4.0","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Kneabone","Canada","2013-10-13","My wife and I traveled (round-trip) from Halifax NS to Frankfurt and a connecting flight to Budapest Hungary. The ticketing was quick and easy (2 minutes). Boarding was also easy and the same as any other flight organized by row etc. It was $1000 cheaper than any other airline. It left on time. It was a standard Boeing 767-300 with standard seat sizes. The meal was pasta and tomato sauce which was hot and tasty but it was airline food. The staff were very cordial and friendly. I would fly Condor again and probably will.","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Shen","United States","2013-10-13","This airline is very difficult to find in the airport at Frankfurt. Although I checked in online they did not honor the seat selection and our boarding passes printed out with different seats 13 rows apart from each other. The ticket agents are rude and refuse to help change the seats each one claiming a different colleague who is arriving at an unknown time in the future is the only one who can handle our request. Stay away from this airline it is not worth the hassle.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Oliver James","Australia","2013-02-25","Flew Sydney-Guangzhou-Paris-Madrid-Amsterdam-Guangzhou-Sydney late last year predominately with China Southern but with an occasional flight with partners. Incredibly cheap you do however get what you pay for in many ways. It really is a back to basics airline. Most flights did not have individual TV screens but only overhead screens although they did play pretty good movies. Seats surprisingly comfortable and somewhat better leg room than other long haul economy. Food basic yet tasty and quite palatable. The staff are overwhelmingly Chinese but skills in European languages (or at least English and French) are quite basic enough to get the drink you want but a woman near me seemed to find it quite hard to communicate her query about transfers in Guangzhou. Altogether I'd say the trade offs are well worth the price savings to be made a good but basic experience for a great price.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","B Nadler","United States","2011-12-01","We just completed a so-called Business/First Class trip to and from India and the only thing ""first class"" about it were the new bed seats. For the most part flight attendants seem 'tired' of their jobs - when I asked to be shown how to use the lighting the stewardess replied that she was not familiar enough with it to be of help. In previous years food service was exceptional this time there was no liquor cart and you had to ask for a drink. Breakfast was thrown at us in the last 45 mins of the trip. The overall quality of the food was very poor overcooked and not very well presented. Continental used to do a lot better. Hopefully their merger with United will help put them back on track.","","","Business Class","","1.0","5.0","2.0","2.0","3.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Segal","United States","2011-12-01","LHR-EWR-PHX Business 1st. Check-in at LHR T4 was ok at best. Not a huge line but not tightly run. Will say they were informative about lounge and gate area. Same person that checked me in came on the plane to address each 1st pax. Seats comfortable and well appointed. IFE was good managed to keep my attention but not the most up to date. Food was very good. Have to say service was spotty depending on who was serving. FA forgot drinks / what was ordered throughout flight but noticed the FA for the other aisle was spot on. Appetizer cart then main. Followed by ice cream dessert. EWR-PHX leg in 1st - again comfortable. Direct TV was nice to have but nothing to watch! Have to say again meal was very good. Having transited to Europe on another carrier CO will be merging with hope the level of service and quality skews to CO as they offered a better product.","","","First Class","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Kadlec","United States","2013-10-10","My wife and I always travel business class on international flights and thought this was what we were purchasing when we bought ""Comfort Class"" tickets however the only relationship their ""Comfort Class"" has to business class is that you are able to use the business class lounges. Our check in was off in the corner of the airport no priority check in for ""Comfort Class"" and the line was almost an hour long. In the boarding area we were paged by name and the agent took our four tickets ripped them up then reissued three tickets. I returned to the desk and asked for the missing ticket and the agent tore up the three tickets and reissued four tickets. When I returned to my wife she reviewed them and noted we now had three tickets and a duplicate. I returned to the desk and again the agent tore up the four tickets and issued four appropriate ones. The boarding time came and went and we all continued to stand around. Eventually we boarded then sat for an hour at the gate. The flight subsequently made up almost all of the time. The plane didn't appear clean. Upon boarding we realized our seats were very uncomfortable and clearly weren't comparable to business class seats with other airlines. The seats are hard and have no lumbar support. There is perhaps an extra inch or an inch and a half more width than coach class. These seats don't lie flat or come close to it. The only entertainment was from small screens on the forward bulkheads. The cabin attendants were very pleasant and the food was well prepared. The organization of the return flight was just as big a mess as the initial flight. The gates were way off on their own and although coming from a connecting flight we had to again pass security. Condor agents finally showed up. There were no announcements but they manned 3 desk positions the boarding position and also had a woman who wandered back and forth behind the desk becoming involved in some passenger details. We were in a long line to board but when it was our turn we were directed back to one of the desk positions to show our passports again. We waited in the long line to show our passports and then the agent directed us back to the long line waiting to board. Finally we boarded this time the plane was clean but the seats were just as uncomfortable as on our initial flight. Once again the cabin attendants were quite pleasant. They gave us food frequently and it was always good. We will never use this airline again.","","","Business Class","","2.0","1.0","3.0","5.0","1.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Maitre","Australia","2013-10-10","Salvador - Frankfurt 29th September 2013. Flight DE 7077. The rudest airline staff I've encountered. We were travelling with four children under 5 the youngest two are twins and my husband and I had one each on our laps. First the host rolled his eyes and pursed his lips every time he rushed past us in the aisle and the children were hampering his progress. Given the size of the seats (my knees pressed the seat in front) it is normal for toddlers to stand in the aisles from time to time and he had his knickers in a knot about it even though they were promptly moved aside for him to pass. That said I couldn't understand why he might have been hurrying as customer service was zero. My son spilt water on his seat and the hosts would not give us a towel or serviette to dry the seat and so we had to sit on a wet seat for 10 hours. They would not let us change our babies into pyjamas in our seats but would also not let us go to the toilets to change them telling us we needed to wait for the seatbelt sign to go off - and it remained lit for 3 hours. I ended up very upset and having words with them about their extremely poor attitude; they said we had no legitimate complaints as ""no one else was complaining"" and it was our problem for travelling with four children (who I might add were good as gold and didn't cry once the whole time). In short travelling with a family was a nightmare on this airline and not on account of the children - I have taken more than 40 flights with my children and we have never experienced such rude obstructive and lazy hosts. We will never - never - fly with them again.","","","Economy","","","1.0","1.0","3.0","0.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","B Keating","United Kingdom","2013-02-14","LHR-CAN-MEL. The Skyteam lounge at T4 was uncrowded and the food available (at 1900) exemplary. Not too sure this would be the case at KLM/AF rush hour though. A330 Business seats are fully flat to CAN and the meals are excellent. Service albeit with language difficulties were friendly and helpful. The problem arises at Guangzhou if you are in transit. One has to enter China in Immigration terms which can be a lengthy process. They must have lessons on this from Miami Airport where I will never ever transit again. If you are in Business the Ground staff ensure you are met on arrival of the aircraft and shepherd you though to the Business Lounge. Next sector to Melbourne same aircraft but slide flat seats the service level and meals still fine. Media ok if you like Hollywood blockbusters I just slept all the way.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","H Wang","Netherlands","2013-02-14","18 December 2012 Amsterdam to Shanghai. I fly frequently with China Southern. The price is always good and the flights are on time. Attendants are polite. Although I was bit late for boarding they gave me very good guidance in the cabin. Since the overhead bin was full around my seat they helped me put my hand luggage in their special overhead bins and let me know where they put it after the takeoff. The attendants walked around offering drinks and helping with blankets while most passengers slept. The inflight entertainment system was not that good in comparison. The movies are not up-to-date. For such a long flight I think the entertainment system is important. I recommend China Southern for its value of money and good service from attendants.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","H Wang","Netherlands","2013-02-14","Shenyang to Beijing then Beijing to Amsterdam. The crew were kind and helpful. I was impressed by the way they treated the economy class passengers. However the inflight entertainment was not that great. I will fly with them in the future.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","P McCallion","Canada","2011-11-30","We upgraded to First Class and had to fight for everything we wanted. The flight attendant started by offering us either water or orange juice. The food offered was the same as the food in Economy and when asked for more they told us one package per person and no washroom for just First Class. The First Class flight attendant assigned to take care of 6 people helped more with Economy class and even ignored our repeated calls for service. We finally arrived at Toronto International Airport in a rain storm and were told to get off the plane and walk. We will never fly Continental or United Airlines again.","","","First Class","","4.0","3.0","1.0","1.0","0.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Esbech","Denmark","2011-11-25","SDQ-EWR. The arrogance of the Continental crew is only surpassed by their lack of competence. No individual entertainment system despite this being a 4 hr flight and the choice of movie was inappropriate for children. The food was awful.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Craig Cutts","United Kingdom","2011-11-25","MCO-EWR-LHR. Very poor service and I've flown with many airlines over the past 7 years. 757-200 MCO-EWR was just about acceptable however the overnight service from EWR-LHR was dreadful. No priority boarding for Star Alliance Gold Members or Business Class pax 7 hrs on what appeared a very old 757-200. Food was appalling and inedible FA's totally disinterested I don't expect much in economy but other airlines manage so why not CO. I wont be using them again after 7 years of Gold membership I'm very much thinking of switching my loyalty to another alliance/airline if this is the best United/Continental can offer.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Andrew Russo","United States","2013-10-09","Vienna to Frankfurt (Lufthansa) Frankfurt-Washington D.C. (Condor). Upon arrival to Frankfurt the departure screen showed my Condor flight 2 hours delayed. I arrived at the new departure time and we were called to board except we didn't actually board we were just moved into a small room near the gate. As soon as the last person presented their ticket an announcement was made ""the flight is delayed we have no information."" I asked the gate agent simply if the plane was in Frankfurt or still on the way from another destination. She replied ""we have no idea."" An hour later I called customer service to inquire about other flight options since I had a meeting the following day. Customer service said they could do nothing and that I should write a formal letter of complaint which didn't solve my immediate problem of getting to Washington. At this point the flight was 5.5 hours late. I asked for my bags to be returned and called Lufthansa to arrange a flight the following day. I then waited 2 hours for my bag. I will never fly with Condor again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","J Chang","Canada","2013-02-07","We travelled from Vancouver Canada to Hanoi Vietnam and back from Phnom Penh Cambodia to Vancouver in January/February 2013 both in transit through Guangzhou. The portions to and from Vietnam/Cambodia from Guangzhou weren't too bad but the flights from Guangzhou from/to Vancouver BC were terrible just like the previous poster Mary Martin said to and from SYD. The attitude of the air hostesses on these routes have to be improved! They practically threw the food tray at passengers.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Cleary","United States","2013-02-06","1-18-13 SWA to HKG. I have never had a problem taking China Southern. Attendants are friendly courteous and always helping passengers as most of those that fly CZ seem to be first time fliers. As a DL Platinum member I am able to board early. Stow the luggage get my book and sit back and watch the calamity. Passengers even though given a boarding card for a seat choose where ever they like. As the flight fills up those passengers seated in the wrong seats refuse to get up and give the seat to the passenger assigned. Shouting matches shoving and rude gestures usually follow and the calamity goes on. The flight attendants have their hands full and do the best they can. Flights are on time food served is decent drinks are fine and the AVOD on in country flights is usually in English with Subtitles. Attach your noise cancelling head phones and drift off. Pricing is right and the service level is fine.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","L Baker","United Kingdom","2011-11-23","London-Newark and Newark-Costa Rica. The international leg was fine. The outward trip to CR was just awful. No entertainment system unless you wanted to pay one drink and one snack no blanket or pillow. The staff just seemed to disappear. The return leg was better. More drinks and two snacks but still no free entertainment system. I would not choose to use Continental again unless I had no choice.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","S Sadegh-Nasseri","United States","2013-09-25","Milan from BWI. I experienced some of the negative points other reviewers had pointed out. My worst experience traveling with Condor was their strict requirement for how much your carry on must weigh and their lack of communication with their partner airlines (Lufthansa in my case) where I checked in luggage. I checked in at Milan Airport on Lufthansa to Frankfurt and then to BWI on Condor operated flight. The gentleman at the Lufthansa counter checked-in my bag to BWI without weighing it. When I tried to board the Condor flight in Frankfurt I faced two rigid ladies who were asking passengers to weigh their carry on and empty them to less than 6 kilograms or pay 100 Euros to check them in. Interestingly this was happening only with these two ladies the other line checking in with another agent did not have to do this. When we got onboard the majority of the luggage compartments were empty. Another awful point relates to the inflight entertainment. On a long flight of about 10 hours from BWI to Frankfurt the only entertainment was a small video screen showing a movie of their choice. We even had to pay $5 for a a pair of headphones. Ironically the same movie was being shown on the way back from Europe! Regarding flight timeliness our flight had a 5-6 hours of delay after we had check-in at the gate. We had to wait for another plane to arrive as our plane had mechanical problems.","","","Economy","","2.0","4.0","4.0","2.0","1.0","","","2.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Mary Martin","Australia","2013-02-05","Travelled twice in 4 months with family of 4 from SYD-LHR return due to sick relatives. Chose China Southern purely on cost. Terrible both times never again! Staff surly and unhelpful. Very poor English spoken in economy class service. Inflight entertainment SYD-Guangzhou - no individual screens. Very poor choice of non Asian movies on China-UK legs. Food inedible practically thrown at passengers often no choice available. Service very brusque collected trays a few minutes after giving them out. Even beverages were awful - soft drinks from large bottles warm and no ice available. Very little alcohol tiny glass of wine. Flight from SYD- Guangzhou arrives very early morning in China around 6 am. Terminal very cold with rats running around under the seats! Toilets very dirty and smelt. Very difficult to find out how much in advance for additional bag.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","H Austin","United States","2011-11-18","The food in the forward cabin from Liberia Costa Rica to Houston Texas was virtually inedible. The passengers in economy were told there was only one choice rather than several available for purchase which is inexcusable on a flight of more than 3 hours. The connecting flight to Denver already delayed for an hour without explanation from the crew. the purser and 3 other flight attendants stood talking in the forward galley without offering a glass of water or other beverage to the first class passengers for more than 30 mins. When service was given it was grudging save for one attendant. The merger despite corporate ads to the contrary have done nothing for customer service. We would choose to fly almost any other airline overseas and certainly Frontier rather than the new United domestically.","","","First Class","","4.0","3.0","2.0","1.0","3.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","R Albertson","Dominican Republic","2013-09-16","I had a round trip from Santo Domingo to Vienna. The low price almost makes up for the short comings of the service. It's not all Condor's fault though. I booked through Travelocity and Condor would not allow me to directly upgrade or reserve seats. They referred me back to Travelocity and Travelocity said they couldn't do anything go through Condor. The limits on baggage weight are a mixed blessing as there wasn't a big hassle loading the plane with filled overhead compartments. Check your carry on weight as you check your luggage so you don't have to pay extra when at the gate as I saw several other pax doing. I appreciated the rule much more during the trip than before the trip. I had read about the advantages of the Premium Economy and Comfort class and I believe it would be worth it but I was comfortable in my aisle seat in Economy and I'm over 6' tall. I can imagine others that wouldn't be. On board the service was exceptional in comparison to the price I paid. The food was better than most airline meals I've had in the past few years. If you're flying on business I'd recommend a different carrier though. Another issue is that the Condor hub at Frankfurt is in Halle C so it's a long jog from the feeder Lufthansa flights and another security screening. Part of the low price is that the pre-flight services are minimum. They don't start processing for a flight until immediately before it departs. As far as the entertainment my iPad had more than 75% of its charge when I arrived as the inflight system was interesting enough though really dated.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","R Cleary","United States","2013-02-04","1-15-13 SHA-SWA Economy. The flight was on time and full. Flight attendants were very friendly and courteous. They even acknowledged the Elite Plus Members by bringing them water in economy. Food served was hot and tasty. Showed a movie in English with subtitles. Even thought it was an outdated aircraft the attendants made up for that.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","T Mink","United States","2011-11-17","NRT-EWR flight. Perpetually uncooperative and tired crew. Not interested in smiling. Unbelievably poor quality breads. Crew not interested in coming round for a second time to serve despite being in the business cabin.","","","Business Class","","1.0","4.0","1.0","2.0","4.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","M Kral","United States","2013-09-10","Condor started direct service to Seattle 2 years ago. In that time one would expect that this no-frills partner of Lufthansa would have corrected some of the service and comfort complaints. Not so - although I booked well ahead (in Feb.) for a July flight booking took place in Germany. As a native speaker that was no problem for me but American tourists take note. Check-in was fine and the SEA staff very helpful. Once we got seated in the waiting area a Condor employee kept snooping around looking for over-stuffed and probably over-weight carry-ons. The long flight on an older-model 767 was uncomfortable. Tight seating poor air supply (no separate air vents) cabin heat and tiny old-fashioned TV screens. These were outdone by what must be the worst airline food we have ever been served! Personnel would pass out little 4 oz cups of water or soft drinks from time to time sometimes with a tiny ice cube quickly melting. Beer as I quickly learned was 3 Euro and you got a tepid small can. We bulked up for the return flight - brought food along. Check-in at Frankfurt terminal was a silly circus of having to line up showing the boarding pass and then lining up a second time at the other counter doing the same thing. This time the 767 was a newer version with adequate TV more legroom and adequate temperate conditions. The food and drink however was even worse! One reason I chose Condor was the price as compared with other airlines. Although the cabin staff were very professional I cannot recommend this airline for its food and lack of comfort.","","","Economy","","1.0","2.0","4.0","1.0","3.0","","","4.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Michael Davis","Australia","2013-01-31","SYD-CAN-CDG return January 2013. Flew Premium economy and you get what you paid for. These flights were $800 per person less than QF economy. CZ websites states you will get 40% additional leg room which was true. Superior cabin service (noise cancelling headsets blanket pillow fruit and premium wines was false. Superior Amenity Kit - true exclusive check in - true extra baggage allowance - true. Entertainment SYD-CAN-SYD - no entertainment on A330-200. CAN-CDG-CAN - on demand good choice and family friendly A330-300. Meals - Plentiful and filling and better than most. Premium Cabin was half full and before take off we spread out we had extra leg room and 2 seats each on 3/4 of the legs.","","","Premium Economy","","7.0","4.0","3.0","4.0","2.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Fillingham","United Kingdom","2011-11-16","Manchester to Newark. Flight was on time and staff were friendly and provided an excellent service providing drinks throughout as well as trolley services. The return journey was a little late leaving due to problems with air traffic control but the Captain kept passengers informed about the delay. My seat pitch was sufficient but I wish airlines would deter passengers from reclining their seats when there is limited space available especially when tables are down for eating/drinking.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Wagner Gunter","Germany","2013-08-27","Flight back from Seattle to Frankfurt in Comfort - Business Class not Economy Plus. Plane was not full so I had two seats for myself which was great. As stated below the old reclining seat - no lie flat - are out of state- of-the-art but still quite comfortable so I got a good night sleep. The Lufthansa angled lie flat Business class (not the brand new one which is real lie-flat but not installed in all planes) did not give me a better experience. Food good as I often experienced not so good as when you leave Frankfurt but comparable to much more expensive airlines. Staff very nice and helpful a really good experience. Flight was in time and good. Entertainment system worked but outdated drop down TV but you can get your own DVD player in C-Class but only 4 uninteresting films. Preferred to sleep. When arriving at the baggage carousel my bag was already there (not so in Vancouver). I booked 1 day before I flew at half the price of British Iberia Lufthansa so it was very good value for the money. Will fly Condor again.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Pauline Henry-Blake","Germany","2013-08-26","Flew from Montego Bay Jamaica to Frankfurt on flight 3163. It was 2.5 hours late. I missed my connecting flight to Geneva as a result of this. There were no condor agents to assist at Frankfurt airport. The food was not bad. Staff was friendly and kind.","","","Economy","","5.0","3.0","4.0","4.0","3.0","","","3.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Tyler Durden","Australia","2013-01-28","Flight from Melbourne to Guangzhou China had no TV an older plane and bad leg room. Transfer to Paris with same airline had newer planes with TV comfortable seat and better leg room. Likewise on the way back. Beside the airline I will never do a stop over through China at any cost.","","","Economy","","5.0","1.0","3.0","3.0","0.0","","","1.0","0"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jeff McClintock","Australia","2013-01-28","Melbourne to Dhaka via Guangzhou (return). Have flown to Bangladesh on every possible airline but China Southern is my new favourite. Pleasantly surprised by all aspects - service food etc and $500 cheaper than the others. By far best connections too (2hrs outbound 3 hrs return).","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","K Sobkowski","United States","2011-11-09","SEA-EWR-BOS-IAH-SEA. On all flights staff were indifferent or just plain rude. Seat comfort nice until I boarded final leg of my journey. I expected 737-900 to be modern and comfortable as 3 previous aircraft's but looking at the interior it seemed to be too old for 737-900. Seat pitch tiny and seats narrowest I have seen. Continental has become substandard at par with US Airways. Beverages offered - cup of ice with splash of soda or juice. Only SEA-EWR had entertainment system working as for others it didn't exist or was broken. Service was just awful.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Wagner Gunter","Germany","2013-08-22","Frankfurt - Vancouver. Not a state of the art Business Class similar to Business class 20 years ago but still quite comfortable with reclining seats. Condor Business Class is about 50 % of the Business fare of the normal Airlines and I booked 1 day before! Food superb better than many regular scheduled Airlines absolutely comparable to LH. Crew very friendly and nice. Toilets kept clean. Nice Details a rose for each passenger. Inflight Entertainment average you can order a personal DVD player.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Janet Borthwick","United Kingdom","2011-11-03","Birmingham-Newark. Excellent service. Only grumble - I had reserved seats for both ways (Row 10ABC). Fine going out coming in after automatic check in at Newark found ourselves on Row 38ABC - disappointing. Cabin Crew on both segments were on hand if needed.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Harvey Jones","United States","2013-08-18","Understand the rules and the process before you get to the airport to eliminate unpleasant surprises. We knew the strict weight restrictions for checked luggage and carry on items so there was no problem. Flying non-stop from Seattle to Frankfurt on a 767 in economy was 10 hours long with 2 edible meals and 3 second rate movies. We could have chosen to upgrade but knowing exactly what to expect we opted to use the money saved in Europe instead of getting a better airline dining experience and 16 cm of more legroom. If you need maximum creature comforts upgrade or chose a different airline. If you like to save. Money for more important things this may be the airline for you. We were satisfied arriving on time both coming and going.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","5.0","1"
"china-southern-airlines","/airline-reviews/china-southern-airlines","China Southern Airlines customer review","Jackie Goss","United Kingdom","2013-01-22","London Heathrow to Melbourne via Guangzhou. Leg from London to China was on a new plane with seat back screens attentive and helpful staff. The meals are bizarre - my favourite was the meal of hot spicy beef noodles served with croissant and jam. Leg between China and Melbourne is a much older plane with TV screens showing the same 2 films on loop. Staff on this leg were much more abrupt and less eager to help. Loo's got very horrible on this leg. The seat comfort and size (economy) were same as any other long haul cattle class. For the price we were expecting far worse but to save a pound or two (or three hundred in fact) this was not a bad experience.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","R Young","Australia","2011-11-02","LAX-IAH-EZE in Business First. LAX Presidents Club fine. Initial domestic leg was good with an older but friendly crew. Day time food good and wine OK. Attentive throughout the flight. Second segment was on a 777-300 where we weren't able to be seated together. A passenger overhearing the request kindly offered to move. The level of service continued to be poor the food and wine was also below standard. The amenity kit was good. The crew gave the impression they were just going through the motions.","","","First Class","","3.0","0.0","2.0","3.0","2.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Florian Haas","Germany","2013-08-14","5/8/2013 STR-HRG 12/82013 HRG-STR. Flights on time in Premium Economy middle seat remains free which is the main advantage premium meal is only a little bit better than in normal Economy amenity kit with socks etc. nice. Cabin Crew outbound nice and friendly inbound relay bad: like in former times on eastern European airlines the military style flight attendants. General advice: with a little bit more of extra attendance of the cabin crew the Premium Economy could be a Premium Product.","","","Premium Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Segal","United States","2011-10-24","TPA-IAH-PHX in coach. Exit row seat TPA-IAH regular coach seat IAH-PHX. Big difference in room and comfort! Full planes on both segments but even with all that carry on both flights on time. Still amazes me how everyone crams near the gate at the beginning of boarding and are turned away due to them trying to board early. Kudos to the gate agents for controlling that. Power source nice to have to stay charged. Direct TV available if you are willing to pay if not you are on your own.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Chistopher Dore","United Kingdom","2013-08-13","ANC-FRA Boeing 767. Flight good and on time but comfort and food awful. Overnight flight with no personal lighting meant cabin was very dark and I could not read at all for most of the flight. Main meal served was one of the worse I've ever had. No choice just pasta with dried and pretty solid tomato sauce.","","","Economy","","4.0","5.0","5.0","1.0","1.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","W Hadley","United States","2011-10-20","On a recent flight DEN-LAS we were charged $75.00 each as we flew on a flight standby earlier than our scheduled fight. Three other people we knew travelling the same flight also earlier (Standby) were not charged the $75 fee. We currently (my wife and I) have over 60000 miles with Continental although we are not Elite status. None of the three other people we knew on the flight were ""Elite"" status either although they were not charged? I've written a formal complaint to Continental Airlines and have not heard back from them it's been two weeks now since the written complaint.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Dorothy Durdos","Mexico","2013-08-07","Will never fly with them again. Check in took over 2.5 hours we arrived early huge lines but kept getting bumped out of line as they had to take other passengers who waltzed in late. They would pull them to the front of the line. They did this with 4 flights ahead of us. Hold you in a small lounge in Frankfurt like cattle no air- conditioning boarding is chaotic free for all. Seats terrible narrow and no leg room jammed in like sardines.","","","Economy","","","1.0","2.0","1.0","4.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Taylor Gilfillan","United Kingdom","2011-10-19","While traveling to Orlando from Belfast my family (my husband and 2 sons who were 3yrs 9 months and myself) stopped over in Newark. The flight was late and we had a short connection. We would not have made it if it had not been for our angel a Continental Employee who helped us out so much. She was amazing and because of her we not only made the flight but had time to spare. I can not thank her enough. Traveling with small kids was nightmare and she made our experience in the airport a dream. 6 months later and we still appreciate the wonderful help.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Terrence Liu","Canada","2013-08-05","Frankfurt to Toronto on July 29 2013. DE1060. We arrived at our destination. Aside from that this airline caused us great frustration at every turn: (1) My wife and I were given incorrect directions and made to wait in unnecessary lines at our transfer. (2) They split up our seats so we could not sit together. (3) They lost our luggage. (4) They botched our missing luggage report. (5) Provided absurdly poor customer service whenever we tried to get help. Air travel is a complicated service and I expect that things will go wrong sometimes. The most important thing for me is how an airline deals with a problem when it arises. I have flown dozens of airlines all around the world and I can honestly say that Condor has been the worst by far. I would not recommend flying with them.","","","Economy","","","2.0","1.0","3.0","4.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Robert Ashlin","United Kingdom","2011-10-17","Newark to London Heathrow. Overhead lockers jammed packed full with oversize luggage which none of the ground or flight attendants seemed to pay any attention to albeit that their was a luggage guide frame at the boarding desk. This in turn led to chaotic passenger boarding! Surely there is a limit to the size and amount of cabin stored luggage? Footway aisles in the rows were grossly overloaded with excess baggage. Surely a safety issue let alone an inconvenience to passengers who are prepared to have luggage put in the hold.","","","Economy","","5.0","","","","","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Ammon","Germany","2013-07-28","Chose Condor as alternative from Frankfurt into Washington DC via Baltimore instead of Dulles - this is a draw: Baltimore is a smaller and nicer airport but Wash-Baltimore Pkwy has very heavy traffic so 1.5 hrs can be expected Dulles is 0.5h. Booked however because Condor operates B767 which I like better for 2-3-2 seating than B747/777 3-4-3 seating of LH/UA. However seats were awfully cramped legroom merely existing seats not comfortable. Restrooms extremely small few. Flight-Entertainment very poor: TV screens in aisle in poor quality no indiv. screens providing itinerary info for those interested. Food was given no choice but was ok. Flight attendants in first leg were attentive friendly and competent. In second leg however almost harsh. However this leg was packed with difficult pax (tourists many crying babies) so service was certainly not easy for FAs. Yet they were harsh in asking shades be put down in even in full night though light was kept on. Which was a blast because lights didn't need to be kept on for such a long time which drove the many babies mad so the overall unrest increased. Then again the crew were doing a great job with the kids patient. First leg was late on takeoff but caught well up second leg was ahead of time pilots provided a very calm ride. All in all I guess Condor is a classic case of you-get-what-you-pay for and the difference in price is rather marginal than substantial especially destination airport taken into in consideration. Condor seems generally ok but remember they are carrying tourists no frequent flyers so mood/atmosphere differ quite from carriers more business orientated.","","","Economy","","6.0","2.0","3.0","4.0","2.0","","","3.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","E Maloutas","United States","2011-10-09","NY to Cleveland for business. The experience was good and I felt comfortable - I bought extra leg room for a small amount of money. I wouldn't say that it's necessarily worth it for the short flights but I can see how it can make a difference in longer flights. I also found out that I can add the miles to my miles & more account.","","","Economy","","7.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Lemon","United States","2011-10-09","LFT-IAH-EWR-PWM. CO Express ERJ 145 regional LFT-IAH with nice onboard service. We used the Presidents Club at IAH and wonderful service at the bar. B767-400ER IAH-EWR were told champagne was no longer available on domestic first class flights. Excellent cabin service with a nice lunch. BusinessFirst sleeper seats were comfortable on this relatively short domestic leg. Used the Presidents Club at EWR and it was fine. CO Connection Dash 8-Q400 EWR to PWM although this was a new aircraft there is no escaping the fact that a turboprop is slower with a much noisier cabin than a regional jet. On board service was lackluster. Bags although priority tagged took a long time to arrive at the baggage claim.","","","First Class","","8.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Andrew Leeke","Australia","2013-07-24","Frankfurt to Havana. Picked Condor as approx. $1000 p/p cheaper than flying Air France. Seated in Premium Economy for minimal extra cost. Well worth it for the leg room. Flight Attendant was fantastic. Entertainment was old drop down TV but that wasn't a problem as slept and read. Food and beverages plentiful and served at regular intervals on our 11 hr flight. If flying with them they are very strict on stored and cabin luggage weight which we think is great as people bring on far too much cabin luggage. We witnessed many people having to re-pack or pay the excess fee which is very expensive. This problem is well documented on reviews so we were well aware of this before we booked with Condor so had no problems at all. Condor was very helpful with obtaining our Visa for Cuba which we purchased at their counter at check-in time. Check-in desk was easy to find at the Frankfurt airport after arriving by train. Would not hesitate to fly with Condor again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Gayle Kelly","United Kingdom","2011-10-04","Birmingham to Newark and onto Cincinnati return. I felt I got good value. Flights were on time slightly delayed but only due to air traffic control. I paid for the extra leg room seats as I am tall. The inflight entertainment was good own screen with a library of films and programs/music to choose from. Flight attendants from BHX to EWR were nice and the only 'not so nice' one was on my return from Cincinnati but it hardly ruined my experience. Only issue was the food - I ordered an Asian Vegetarian meal and got curry (both ways) fine but not at 11 am. And as my 'snack' I got a carrot roll. Awful. Eat before you go.","","","Economy","","8.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","C Meunier","Canada","2013-07-23","YVR-FRA. Crew at Vancouver Airport had no idea what to do. They didn't know where I should get my second boarding pass and send me twice to the wrong place. Wait for more then 1 hour on the line just to drop-off my bag. Flight was late in both ways! Almost missed my connecting flight. Food not very good. Crew onboard were very friendly. But you get what you pay for!","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","G Kohen","United States","2011-10-03","LAX-IAH-BOG outbound in First/Business PTY-IAH-LAX return in Economy. Redeye to Bogota. LAX-IAH flight was cancelled was proactively booked on an earlier flight to make my connection to Bogota and was grateful for the forward thinking. Food limited in the Presidents Club - just cheese and crackers but good wine and they kept the shower open for me for my midnight departure. IAH-BOG flight attendants extremely rude. Seemed hurried and unable to cope. Food ok and the 737 Y seats had limited recline. Return flight PTY-IAH comfortable in coach. IAH-LAX you could tell that it was an EWR crew as they were ruder and less polished. Uncomfortable flight but all in all a good experience.","","","Business Class","","7.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Campos","United States","2011-10-03","MIA-EWR 737-700 (Business) upgrade. CO terminal at MIA outdated compared to AA's. Ground personnel were sufficiently attentive to direct you to where you needed to go. Aircraft needed some cleaning and sitting at the bulkhead was painful given the limited legroom. Business Class breakfast and frequent refreshments were welcomed. Glad to fly them again next week to Mexico on their 777-200 between Newark and Houston.","","","Business Class","","8.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Charles Kennedy","United Kingdom","2013-07-22","LAS-FRA paid for a sector with Lufthansa onward to my final destination of London when I booked hassle-free on the airline's own site. Check-in at McCarran's new terminal was very pleasant - German ground staff helped me through the process of using one of their automated kiosks then directed me to a counter to pay $100 for my second suitcase. Whilst doing so the agent moved me into an exit row window which was greatly appreciated. After gambling away my last $20 on poker machines at the gate boarding was efficient with zones strictly enforced. Taxied for ages to a far runway while other planes that pushed after us took off without delay from the main runway. Initial ride was bumpy as we climbed over the desert but clear and confident bilingual announcements from the cockpit assuaged even the most nervous flyer's concerns. Dinner was fairly light but enough to satisfy. No seatback entertainment just a kid's movie on the TV monitors above the aisles but I was happy to read and enjoy the view outside. Unfortunately the otherwise-friendly crew were hysterically overzealous about passengers closing window blinds one even reaching across and slamming it shut just inches away from my nose as I enjoyed the sunset. In the end I literally had to tell one to calm down and that I promised to close it before falling asleep which I eventually did. Possibly helped by the extra legroom in the exit row I was very comfortable thanks to the complimentary blanket and pillow. I awoke to a small breakfast snack and drink and before we landed in the rain at FRA on time and disembarked at a remote bussing stand the crew announced the departure gates for Lufthansa flights all over Europe and the Middle East. Lufthansa may no longer own Condor (the tail says ""Thomas Cook"") but obviously still have close relations which is very beneficial to the customer - my connection (and that of my two suitcases) to my London flight was seamless. For a leisure airline this was an excellent experience and I will go out of my way to fly them again.","","","Economy","","9.0","5.0","3.0","3.0","1.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","C McLeod","United States","2013-07-18","Seattle WA to Frankfurt Germany - SEA was confusing it was difficult to find the Condor desk - but once we did it was a smooth process. SEA is always difficult and for that reason I avoid flying in and out of SEA preferring PDX. Anyway the Condor flight was just fine - because of reviews I had anticipated difficulty with size of seats storing carry on food/beverage service. But it was a smooth flight kind and attentive attendants food was very good (surprisingly) beverage service fine - though no coffee refills. All was well for a 10.5 hour flight. Luggage was available almost immediately and customs processing in Frankfurt was very smooth. Same with the return trip - and because we took a train into the FRA airport we could check our baggage in with the new air/rail check in service . I will definitely fly with Condor AIR again - good value!","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Chris Cincotta","Australia","2013-07-18","Flew out of Frankfurt into Calgary. Flight delayed 2.5 hours. Food is not nice at all. Entertainment is a joke and you are made to pay for earphones. You get the first drink for free and then must pay after that. Seats are a bit firm anad there is not much space between each seat. The staff were generally nice enough. I have to fly with them again as I am returning to Europe but I am not looking forward to it.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Stoneham","United States","2011-09-30","I was returning from Frankfurt. The flight was late arriving and I missed my connection to Los Angles. At this point I did not know what to do I went to the Continental desk and explained my dilemma. The counter attendant and her supervisor treated me with disdain and I was embarrassed by their behaviour. Needless to say I was given a hotel room and left the next day. I will be very hesitant to fly Continental again.","","","Economy","","2.0","","","","","","","4.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Li","Canada","2011-09-25","We chose Continental for our flight to Hong Kong because it was cheap. Arrived at the airport 2.5 hrs early we were told our chosen flight was late and we would miss our connecting flight if we were to take it. We ended up sprinting across the airport to make a different flight and barely made it. An hour into our connecting flight after our layover we were told there were technical problems so they had to turn back the plane. On arrival back to the US we sat onboard for 5-6 hrs. They only explained to us how long it would take and we were only given a bag of peanuts and a drink. I begged an attendant for an extra bag of peanuts and eventually she gave it to me.","","","Economy","","2.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Pignataro","United States","2011-09-25","Newark to Seattle. The plane was full however I could not believe how little room the seat provided in Economy Class. I am 5 ft 10 190 lbs and I felt extremely uncomfortable. On my return flight I took United which operated an Airbus rather than the 737. I also opted to spend $69 for more leg room but I did feel the width of the seat was wider than the Continental flight. I understand the two airlines are merging and I hope United does not 'shrink' the seats as a result. The whole experience from paying for the one piece of luggage I had to paying for a meal if I desired makes me long for the 'good old days'.","","","Economy","","2.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Stefan Diaconu","Canada","2013-07-11","I've just embarked my daughter in Calgary for flight to Frankfurt DE 3095. Arrived at Calgary 2 hours before departure and found a long line for check-in. We had tried to check online but the site didn't work. Spent 1 hr in line when we finally reached the desk the luggage exceed the weight by 2 kilos. We asked the attendant to leave us few minutes to take out something from luggage but after 5 minute she came and told us that they need to close the check-in and if we haven't finish we must pay $130. So we had to pay. I was in touch with my daughter close to plane taking-off and the flight was delayed 10 minutes. I don't understand why the check-in was closed early. My daughter told that space between seats was very tight and front seat didn't had a monitor as for a long flight. I am expecting her landing in Frankfurt and I will come back with more information.","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","A Pathak","United States","2011-09-24","IAH-BWI. B737-900. Inflight entertainment was good. They have Direct TV installed and stream live programs. Its costly though. Food and drinks were pretty much standard. Flight took off and landed on time.","","","Economy","","9.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","R Gupta","United States","2013-07-10","Las Vegas to Frankfurt April 2013 Premium Economy. I had a rather pleasant experience with Condor something much better than I had expected. The seats were comfortable despite the lack of a headrest and had adequate legroom. Seating arrangement is 2-3-2 which is best when traveling with family. There is no barrier separating Premium Economy with Economy but this was no problem. As far as food all options in the menu card were of meat or fish so it was a good choice in selecting vegetarian meals for us. Our preferred meals arrived and were more than sufficient; lots of side dishes and snacks accompanied the main course. The flight attendants were friendly and I had no problems with them. Entertainment: there are overhead screens in all cabins and the film selection was decent coming in both German and English. Overall I enjoyed my 10hr flight with Condor and would definitely fly them again.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Zaleski","United States","2011-09-18","Pittsburgh to Chicago. Overall the flight was nice the aircraft clean and the staff friendly. I really like the Direct TV added to the seats however the price was ridiculous to say the least. $5.99 for flights 2 hrs or less and $7.99 for longer flights. IMHO regular commercial TV should be free and $5.99/$7.99 should be for premium commercial free content like movies HBO Showtime and Sports. I didn't see anyone using it past the free preview on the entire flight once the blue pop-up came up I opened my laptop and watched a DVD. Another thing that gets me is the Boarding. There is no advantage to preferred boarding anymore everyone is some kind of club member airline branded credit card holder or something special that gets to board early. If you are flying with infants the overheads are filled before you get on the aircraft and it is a pain to have herd your family over a bunch of pre- boarders giving you dirty looks as you try to carry a baby and 4 bags and manage a child as you inch down the plane. I thought that I had preferred boarding on my last flight and two groups in addition to the military disabled and first-class boarding before me.","","","Business Class","","6.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Bastian","Brazil","2013-07-08","First and last flight with Condor Frankfurt-Salvador! 2 hour delay no Condor staff at the airport/transfer desk - only available over the phone! Customer Service hung up on me twice and didn't even think it was necessary to apologize for the delay. Moreover the airplane staff were unfriendly the plane was old (no TV) and limited in terms of space. The price I paid would have been the same for a different airline. The only reason I was obliged to choose Condor was because no other airline offers this direct flight from FRA to SSA!","","","Economy","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Duncan","United Kingdom","2011-09-15","Edinburgh to Newark return to Edinburgh. Both flights left early and arrived an hour before scheduled landing. Legroom room better than any charter flight and no worse than a budget airline which Continental is. Food was what it is you can't expect 5 star cuisine. Cabin crew friendly and worked hard. I read so many negative reviews I was dreading the flight but it was great. I'm just glad I can fly direct from Edinburgh to New York and don't have to go to London to change and 7 hr flight time isn't that long. I feel I got what I paid for.","","","Economy","","9.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","G Huck","United States","2011-09-14","I am a frequent flyer with Elite status. I loved Continental service in the past but since the merger with United the flying experience has become at times miserable. United has pretty awful customer service. They do not communicate at the gate leaving passengers wondering what is going on when things are running late which is often. Then when they load the plane it is absolute chaos. Twice in the last month I've been on a flight to Chicago and no announcement at all was made to board. They simply opened the door and people started pushing toward it. I prefer not to pay over $500 per ticket to be treated this way. Lack of communication. I recently flew US Air and was pleasantly surprised.","","","Business Class","","2.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","S Ptctan","Germany","2013-07-01","FRA-MBA return. Flight was 12hrs delayed due to problems with the plane. Were brought to nearby hotel with shuttles. Got all the information we asked for. Flight was ok staff friendly legroom astonishingly spacious for a charter. No personal IFE though. Food nothing special. Return without any problems or delays.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Luxon","United Kingdom","2011-09-12","Edinburgh to Newark. Newark to Orlando. The only good things about this flight was the legroom and punctuality of all flight sectors even with storms in New York we were not delayed. Food was awful and not enough for a long haul flight with only a croissant for breakfast. Your own TV did not have a great choice of movies. I would class Continental as a budget airline and not a great one at that. Improve food and movie choice and they would be better. Do not choose row 14 in their 757s or 737s seats don't recline.","","","Economy","","4.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","A Mihalicz","Canada","2011-09-12","Newark-Dublin tickets booked 7 months ahead only to be assigned the last 2 seats in the last row of the plane - row 40 E/F. Having to sit with a queue of passengers waiting for the toilet standing in our faces for over 4 hrs of a 6 hr flight. This was intrusive uncomfortable and most upsetting for us. Furthermore we were unable to recline our seats for a bit of comfort seeing that our seats were right up against the bulkhead furthermore a tall passenger sitting in front of my husband's seat had reclined her seat to the maximum with her long legs sticking up over the seat in front. We felt trapped and I was unable to get out of my seat to use the toilet or stretch my back during the whole 6 hr flight. Obviously if we could afford to fly Business class we would but seeing that we can't all it would have taken was a little kindly observant thoughtfulness and consideration.","","","Economy","","","","","","","","","1.0","0"
"conviasa","/airline-reviews/conviasa","Conviasa customer review","René Engesser","Switzerland","2011-06-29","Madrid-Caracas in Business Class. At check-in confirmed Business Class Tickets and confirmed seats 1A and 1B but were assigned seats 36EF in Economy Class due to unknown reasons. After intervention got confirmed Business Class seats. Lounge was offered although was closed for refurbishment not the airlines fault however they should not that the lounge is closed. Inflight service very slow and basic seats seemed to come from the 70's no earphones no menu no travel kit no newspapers. Only inflight entertainment a movie in the middle of the flight - as no earphones available they put the movie sound through the PA system over the whole aircraft. No matter if you want to or not you must listen to the movie sound. Finally my bag did not arrive after a wait at baggage claim of 3 hrs to deliver the first bag.","","","Business Class","","","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Cho","Canada","2013-06-23","Vancouver to Frankfurt. Generally pleased with the overall experience. Flight back to Vancouver from Frankfurt turn into a nightmare as we were connecting from Rome we got off at Frankfurt and proceeded to the Condor gate at 1.30 pm got to the gate at 2pm and there was a long line-up. After that line we had to line up again for the security. When we finally got to the gate we found the Condor agents were weighing everyone's carry on baggage for the 6 kilo limit and if over the cost was 20 Euro per kilo. There were 3 of us travelling together and combined we were 11 kilos over as we had purchased some duty free items. The agent grabbed our boarding pass and refused to give it back to us unless we paid the 220 Euros for the 11 kilos of overweight carry on. We felt so trapped so we paid. Never again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Rainer Gelling","Germany","2013-06-19","DE6120 Frankfurt - San Juan (Puerto Rico) on June 8th 2013. Good service and nice staff. Toilets kept clean. Both meals were ok for that price in Economy Class. I was lucky that the seat next to me wasn't occupied. Otherwise it would have been hard to stand a 10 hours flight in such narrow space. Next time with Condor I'll book Premium Economy for sure mainly because of the 15 cm more.","","","Economy","","8.0","2.0","4.0","4.0","2.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Hill","United Kingdom","2011-09-11","Newark to Heathrow. The flight was scheduled for 9.10 pm but was delayed. We finally took off at 10 pm. Very small cramped plane the staff whilst not rude were tired looking and not helpful. I will not fly Continental again. The planes are small little leg room and the staff not as professional as those with other carriers.","","","Economy","","2.0","","","","","","","1.0","0"
"conviasa","/airline-reviews/conviasa","Conviasa customer review","Alasdair Brooks","United Kingdom","2010-09-02","Three trips between CCS and BLA. I found Conviasa to be clean modern friendly and welcoming. My Spanish is functional but quite basic and when I struggled there was usually multilingual staff even on the short hop from Caracas to Barcelona and back. Luggage allowance on this flight is a generous 30kg and a free drink is provided despite the flight time being only 30-40 minutes. Seats comfortable with more room than I was expecting. All in all Conviasa offer a superior - albeit slightly more expensive - service on this short route than do their competitors Avior.","","","Economy","","8.0","","","","","","","4.0","1"
"conviasa","/airline-reviews/conviasa","Conviasa customer review","A Gomez","Venezuela","2009-09-03","CCS-PMV-GND (B732 and ATR42) Good service at the airport and on-board with Conviasa. Check-in staff could use some cheering up pleasantly surprised when offered a snack box on the PMV-GND flight flight attendants well dressed and good looking but was a little disappointed with the condition of the aircraft interior on the PMV-GND flight. I would be glad to fly on Conviasa again on the future.","","","Economy","","8.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","N Berger","United States","2013-06-19","Picked Condor because it was low cost or so I thought. You don't get to pick your seats until after you pay and then you find out you have to pay to pick your seats. I had two small carry-ons and they wanted to weigh one. The charge for being over 6 kilos on the 2nd item was 75 euros. On leaving Seattle heading for Frankfurt departure was nearly on time. As the flight occurred during the night I expected the lights would be turned off and I actually asked after a few hours when they were going to be. I was rudely told not until the flight attendants had finished selling to passengers. The flight back to Seattle was an even a longer delay plus paying extra 75 euros for a slightly over 12lbs 2nd carry-on. All communications on the plane full of English speaking people was in German first then English. After flying for over 11 hours on the return flight the gate was in use so we waited 20 minutes only to have the occupying plane break down. So we moved to another gate and waited another 15 minutes for their ground staff to relocate before we were allowed off of the plane. You could not pay me to fly on this airline again.","","","Economy","","","1.0","3.0","3.0","2.0","","","2.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","H McKean-Dow","United Kingdom","2011-09-10","Sadly I was caught up in Hurricane Irene I was stuck in the US for an extra 6 days with no clear sign of when I would get home as CA phone lines were jammed and when I did get in the on-hold queue I was disconnected after 2 hrs. This happened 5/6 times. I held for a total of 22.5 hours before speaking to someone 4 days after my original flight home had been cancelled. The flight home via Newark was on a small almost domestic sized planes which allowed no real room for comfort or sleep. Other passengers taller than myself didn't cope quite as well. Overall not a good experience for me due to poor CA updates and the lack of being able to talk to someone. However I will say that the CA advisor I did eventually speak with was apologetic sympathetic and a good ambassador for CA.","","","Economy","","1.0","","","","","","","1.0","0"
"conviasa","/airline-reviews/conviasa","Conviasa customer review","Manuel Kliese","","2007-05-23","Barcelona BLA to Caracas CCS in Venezuela on a classic Boeing 737-200 aircraft I experienced Conviasa to be quite nice to fly with. Anyhow they do not offer much more than the average European ""no-frills"" carriers. A cost-free non-alcoholic drink was served on that short domestic flight the aircraft was clean and fine despite its age we departed BLA about 15 minutes ahead schedule - not every airline in Venezuela manages that. Since the ticket costed me less than EUR 20- I can call it a quite satisfying experience!","","","","","","","","","","","","","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Smith","United States","2013-06-02","Flew round trip Las Vegas to Frankfurt Germany. Pretty much everything that can go wrong went wrong. Seats are completely inadequate for international flights. Very little leg room no amenities to charge devices and no interactive entertainment. They did not have my non dairy meal and rather than own up to it they said it was my fault and that I was supposed to pay for that. I've never been asked to pay for a meal to be dairy free when otherwise free. Condor never posts their gate info until the last minute leaving you sitting outside security like I am doing right now waiting for my delayed flight to be assigned a gate.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Coombs","Canada","2011-09-01","Arrived at the airport 3 hrs ahead of time only to be faced with long line up because several agents were dealing with people who came to the airport late. 40 mins prior to our flight we were pulled out of line requesting that we immediately check-in. We did this only to be told that no seats were assigned so onboard we asked the attendant if our family could be seated together. The attendants response was that we catch the next flight out. Her tone of voice and response was out of line and rude.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Sharma","United Kingdom","2011-08-30","Birmingham-Cancun via Newark. Seat space tight and I am only 5'3"". Food was poor I had the vegetarian option which wasn't so appealing. Inflight entertainment ok on Birmingham-Newark leg however headphones had to be purchased for Newark to Cancun leg of the journey. On the return trip flight was cancelled due to snow this in itself wasn't the issue but the attitude of the staff made this minor issue an awful experience. I was diverted via Houston with a short connection time this flight was delayed resulting in me missing my connection. Inflight cabin crew had no idea about flight schedules and didn't help us to disembark the plane first. Spent the night at Houston to get the flight the next day rude and dismissive staff no attempt to help or even be polite to people in a difficult position.","","","Economy","","","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Caleb Langford","United States","2013-05-29","Keeping in mind the old expression ""you get what you pay for"" I booked one way SEA-AMS in Condor's Comfort Class. At only USD $1659 it was $900 cheaper than the next lowest fare on Icelandair (FI). Check-in was smooth and quick with a dedicated counter boarding was efficient an on time push back from the gate. Cabin interior was pleasant and the seats though limited in the degree of recline were wide and comfortable. A full dinner and breakfast service was served with choices made from the menus that were distributed by the friendly and professional flight attendants. The food was actually better than most first class meals I've had on domestic US carriers. Condor uses a live stream that allows passengers to view movies and other programming on their own computer tablet or smart phone. There are also digi players available at no charge for those passengers traveling without their electronic devices. I like the fact that I was able to use the business class LH lounge in FRA while awaiting my connecting LH mainline flight into AMS. Put aside all the negative reviews of Condor and book their business class cabin without trepidation. It really is a good product at a reasonable price.","","","","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","N Lewis","Trinidad & Tobago","2011-08-29","Staff were rude and impatient and passengers seemed to be a bother to them. The seats hardly reclined and my 5 hr trip became quite uncomfortable. While the price was right I would pay a little more for a quality flight.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Whittaker","United Kingdom","2011-08-27","Glasgow to Newark. Most flight attendants were unable to smile. Check-in on return was awful self check-in is confusing. A staff member approached as I was unsure what to do and started barking instructions at me.","","","Economy","","4.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","JP Jones","United States","2013-04-16","I flew on Condor 4049 from Seattle to Frankfurt. It had very hard seats I could not sleep and the overhead entertainment was not ideal for a 12 hour flight. I was surprised how friendly the flight attendants were. The food was very good better than I was expecting. I would recommend Condor if you don't care about hard seats or poor entertainment. I would highly recommend Condor.","","","Economy","","5.0","1.0","5.0","5.0","1.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Gadewar","United States","2011-08-27","I had booked my parents tickets PA to Mumbai via Newark. On arrival at the airport we were taken to one side and told our flight to Newark had been cancelled. In a rude manner we were told we had 2 options to take the train to Newark and fly from there or change the journey date. My parents age are over 65 years old plus my mother needs a wheelchair and cant walk the train was impossible with bags and check-in at Newark. Our tickets were changed however they failed to notify us. Finally after much trouble my parents boarded a flight to Mumbai from Newark.","","","Economy","","","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Thomas Echter","Germany","2013-03-22","Frankfurt to Havana and Punta Cana to Frankfurt: Not really bad but not good either. Quite narrow seats no personal inflight entertainment (on 10.5hr flights). Completely strange service concept: They start with a free alcoholic cocktail of your choice. But then they charge for headphones plus they charge for wine with the main dinner. Than they pass with snacks which are also for sale. First team was friendly and funny second in a bad mood. All in all - if I have the chance depending on routes I will fly another airline.","","","Economy","","5.0","2.0","4.0","3.0","2.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Dianne Rothen","Switzerland","2013-03-13","We flew on DE1111 from Tobago - Frankfurt. Excellent service and very nice staff. Toilets kept clean. Both meals very tasty and enjoyable - all in all it's worth it to go Comfort class. Before we knew it we were landing in Germany.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Hanson","United States","2011-08-26","EWR to BRU return. Seats were uncomfortable with little cushion and there was a metal box underneath the seat in front on both flights so I couldn't stretch my legs. Food was poor quality and they charged for alcoholic beverages. Crew were friendly and the individual seatback screens were nice with lots of entertainment. I would not recommend Continental for international flights.","","","Economy","","5.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Mauro","United States","2011-08-26","EWR-LIM. Adequate at best. Flight departed on time but the cabin was worn out and the food was nasty. There were also brown burn stains on the outside of the tray. The only saving grace was the excellent video on demand entertainment. The food was awful though.","","","Economy","","6.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Deidra Richards","Trinidad & Tobago","2015-07-21","Besides the mistakes made at the counter in Costa Rica, which was where I was coming from, the fact that they wanted to bump off people from the flight because they were overbooked and that the stewards knew little English though they were flying to an English speaking country, I had to endure one of the stewards throwing paper at me while I was exiting the plane. This is what led to it. I requested a gluten free diet weeks before my flight and received one on the flight to Panama (which was really a fruit plate). However, I was trying to explain to the male steward on flight heading into Port of Spain on 18th July 2015 that I was going to take a regular meal since I had not eaten in a long time. He just grew frustrated, maybe because he did not speak or understand English well, became angry and kept pointing to a paper saying that he had no name. I calmly said ok and accepted whatever was given - which I could not eat. I fell asleep not even knowing when my tray was taken away. As the plane landed I gave my 'Thank you' to the stewards as I passed. I noticed the male steward stopped speaking to his female coworker and glared at me. As I walked ahead a rolled up piece of paper was thrown in my path.  I don't know if it was just carelessly and mindlessly thrown and was disrespectful to me. Such a pity that this is the only airline that flies to Central America.","","Solo Leisure","Economy","Panama City to Port of Spain","3.0","2.0","1.0","1.0","","3.0","1.0","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","G Green","Germany","2013-03-06","Flight: Las Palmas - Munich. We had a good flight. A normal warm meal and friendly crew. Too bad we had a 2 hours delay but that can happen to any airline.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","E Weare","Canada","2011-08-24","EWR to YYZ. Flight delayed 4.5 hrs due to bad weather. Passengers were required to wait 4.5 hrs for the arrival of a pilot. The flight took off over 9 hrs late airport staff would not give any answers to questions and seemed to be avoiding them. No compensation offered.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","A Vaughan","United Kingdom","2011-08-21","IAD to SFO. Despite booking seats next to each other our seats were changed and we were 10 rows apart. Other couples faced the same problem despite the bookings being on the same eticket. Our previous Continental flight was 4 hrs late with no apology from ground cabin or flight deck staff. Service was very poor.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Timothy Ngo","United States","2015-07-19","My second time on Copa, I knew what it was like so I had low expectations. As a Star Alliance Gold passenger I was able to use the business check-in which took less than 1 minute. The agent was not sure which lounge to send me to - I have a Turkish Gold Card. Eventually I chose the SAS Business Lounge, which is one of the better Star Alliance Gold lounges at O'hare T5. It has slightly better food with excellent views of the apron and runway. Don't use the Swissport Lounge. The fight departs on time. B737-800 has the interior almost identical to a United aircraft. It's an old plane - things are a little frayed and worn but not falling apart. Seat pitch is a little tight, comparable to US airlines. There was no IFE but drop down monitors every 3 rows and free headphones were handed out. On this 5 hour flight, dinner was served 1 hour after take off. There was no choice for entree, which was a layer of cheesy baked mashed potatoes on top of seasoned sauteeed ground beef with vegetables. It was quite good in fact but portion was small. Basic uninspiring salad, packaged dessert. As usual, alcohol is free (whisky, beer, red wine, white wine). Flight attendants served several rounds of water throughout the flight but there was no refreshment service before landing. No newspaper service, no hot towels. Flight attendants seem to be professional and pleasant. Overall it's slightly better than US airlines but far below Asian carriers in economy on comparable routes in both amenities and comfort. If you're able to get a good deal on Copa then I'd recommend flying it.","B737-800","Solo Leisure","Economy","Chicago (ORD) to Panama City (PTY)","7.0","3.0","3.0","3.0","1.0","4.0","","3.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","W Robert Kmen","United States","2015-07-12","Flew from Tampa to Panama in business class and Panama to San Jose in economy on 9 July. Paradoxically, the meal was better on the shorter flight in economy. On both flights, the adjoining seat was unoccupied, which makes all the difference regardless of which cabin you are in. Ground staff in Tampa were cheerful and helpful, and my luggage was waiting for me as soon as I cleared immigration in SJO. Inflight crew on the PTY-SJO segment were less personable, but they are to be commended for completing a full beverage and snack service on a 1 hour flight.","Boeing 737-800","Solo Leisure","Business Class","Tampa to San Jose, Costa Rica via Panama","8.0","5.0","4.0","3.0","","3.0","","3.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Ashley Ruiz","United States","2015-07-06","No blankets or pillows provided and I was freezing on the flight. The food wasn't good, I personally feel American Airlines is better than Copa but the flights were right on schedule and the staff were polite overall.","","FamilyLeisure","Economy","New York to Medellin via Panama City","4.0","1.0","2.0","1.0","3.0","3.0","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Rob Thomas","Germany","2013-01-22","Flew from Frankfurt to Seychelles. Ground staff at FRA very unfriendly. Condor did not have a plane for the flight and had to borrow one from Thomas Cook UK. Aircraft totally unsuitable for 8 hour overnight flight - non-reclining plastic seats maybe ok for a 2 hour flight but not here. Downgraded from Premium Economy to Economy as aircraft did not have Premium Economy seats. Was told to claim back difference in price on return to Germany. Did this via Internet. No confirmation of claim from Condor. Phoned Condor and was told that claims take 6 to 8 weeks to process and they cannot even confirm that they have received the claim. Rather use Emirates or Etihad next time.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Hartwig","Germany","2013-01-10","Frankfurt - San Jose Costa Rica. FA's were funny and our flights were on time. Just make sure to do your research on the rules sizes and regulations. Some people pushed in the queue when boarding however all this about stampeding onto the plane is complete rubbish. Food was okay legroom decent.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","C Gradl","France","2011-08-20","CDG-IAD in Business First on a 757-200. The Lie-Flat Business First seat is very comfortable. Flight on time and the crew friendly and professional. The only negative were the rude Continental employees who conduct the US immigration/security checks prior to entering the check-in area.","","","Business Class","","7.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","James D Grierson","Australia","2011-08-18","Round the World trip from Brisbane. We boarded United Airlines (operated by Continental) from Boston to Edinburgh. We boarded late due to weather the plane had not been properly cleaned (candy wrappers used tissues in seat pocket. Charged $6 for small lite beer only to be told they did not accept cash. Food provided was the most poorly presented we have ever had. We have been Star Alliance customers for many years and have flown with most of the Alliance Airlines but without doubt this Flight was the worst.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Mike Tigg","Canada","2011-08-18","BOS-EWR in Economy on 12.59pm out of Boston. Normally a 1 hr trip this time 6 hrs. After numerous excuses over a 70 mins period flight cancelled completely. Two incompetent gate agents trying to re-route very long line of frustrated passengers with connections out of Newark. After waiting over 1 hr for agents to process 4 passengers ahead of us and having missed the next flight to Newark we were put on the 4.30pm with assurances our luggage would follow us. Needless to say it did not make it to Newark with us on our or the next flight.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","K Al Mehedi","Bangladesh","2015-06-28","I had a connecting in Sao Paulo airport. The ground staff are very good - helpful and polite. Cabin staff are good. Not much entertainment option on these narrowbody aircraft. Overall good service, especially for timing.","B737-800 / Embraer 190","Solo Leisure","Economy","Sao Paulo to Guatemala via Panamá ","6.0","3.0","4.0","2.0","2.0","5.0","","2.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Cindy Courtier","United States","2015-06-20","The crew was warm and welcoming, the plane clean, and though the flight was just 1 hour and 10 minutes, they served a delicious lunch. Though the flight from Panama City to San Jose was on the expensive side for so short a hop, I may fly Copa next time from US to Panama instead of American!","","Solo Leisure","Economy","Panama to San Jose, Costa Rica","10.0","3.0","5.0","5.0","","2.0","","2.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","V Kohlmann","United States","2012-12-13","We have used Condor several times flying from Las Vegas to Frankfurt. The most recent trip was in summer 2012. Airport staff and flight attendants are nice and helpful. No more/less room than other airlines economy so I don't know why others' are expecting anymore. My husband is 6'4"" and never has complaints about leg room. Return flights from Frankfurt to Las Vegas are just as nice. US Customs at the Las Vegas airport can be rude.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Dec","Luxembourg","2011-08-14","EWR-BRU in Elite First. Pleasantly surprised professional cabin crew 4 staff for the first section of the Business cabin on the new B777. Food good quality for a US carrier. Seats comfortable allowing a couple of hours of sleep. Entertainment system was very good with a selection of movies and TV series. Arrived in Brussels well ahead of schedule.","","","Business Class","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","M Dube","Canada","2015-04-30","Flew YUL-PTY-MGA on April 12 and MGA-PTY-YUL on April 25. The longhaul flight on the outbound was equipped with individual screen and personal entertainment system but the one on the inbound still had the overhead screens. I found that the aircraft's were new and clean the flight attendants were kind and attentive and all flights were right on time. I was able to book exit row seats on all my flights free of charge directly on their web site. And Tocumen airport is really convenient for connections as you do not have to go through customs or any other form of control when you are in transit (you simply go from one gate to the other in less than 10 minutes).","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Donna Doyle","United States","2015-03-25","3/17/15 CM 760 from Lima to Panama. My first plane was late but I was assured over and over again that I would make my connecting flight - I literally ran from one end of Panama airport to the other to catch my connecting flight. Of course when I got to the gate a very unfriendly and cold man stated that the flight was closed (I could see that the plane was still there). I had to spend the night in Panama when my husband had already driven 125 miles to pick me up at Los Angeles airport. Food was served that tasted and looked like cardboard. My first and last trip with Copa Airlines. Never again!","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Milad Schubart","Germany","2012-11-16","Because of a technical problem our plane made a stop in Munich. There it was 14.00. They couldn't serve the lunch on the flight Frankfurt-Munich but they could on ground in Munich because the time on ground was more than 1hr but they didn't so they served the lunch at 16.00! No excuse from the Captain! Cabin attendants and the seats were ok. However legroom was very small not suitable for an 2.5 hr flight. The flight was cheap so value for money was ok.","","","Economy","","6.0","2.0","3.0","2.0","3.0","","","3.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Williams","United States","2012-11-14","Traveled on Condor last summer from Fort Lauderdale to Frankfurt. Plane was on time and crew friendly but helpful on both lets. We didn't opt for the Economy Plus upgrade and I wish that we had. After 5 hours of a 9 hour flight the seats felt really close! Food was good though we had upgraded to the Premium meals. On the flight to Germany we had to remind them a couple of times but on the flight back they served the correct meals without having to correct them. Overall for the price it was a steal. Would not hesitate to rebook with them again (in fact planning now for summer 2014) but be sure to splurge for the upgraded seats.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Mark Room","United Kingdom","2011-08-11","We were very worried about flying Continental I have to say they were very good. We were a party of 5 and nothing was to much trouble. Flying from Birmingham to New York the plane was clean and tidy a good selection on the entertainment system and the food was hot and filling.","","","Economy","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Nicola Origgi","Mexico","2015-03-17","COPA staff smiling cheerful and attentive to customers' needs. I flew MEX-PTY in Economy and PTY-MEX in Business Class and I was delighted. Great staff on both legs. Decent free food and free drinks in economy. Very good food and decent drinks in business class. Worth mentioning is that COPA even in economy class allow you to choose your seat before your flight and that they allow you to travel in the emergency row without extra cost (most of the airlines now charge you a fee for the emergency row: I find this practice miserable). Very efficient web check in and bag drop off. Will fly them again.","","","Business Class","","9.0","4.0","5.0","4.0","2.0","","","3.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","H Klein","Canada","2012-11-14","Flight from FRA to YVR on Oct 20. We were told at check-in that flight would leave 2 hrs. late. Departure gate in the airport was changed - caused us some anxiety until we found our gate. In flight service from attendants is good. Efficient almost robot-like. Can't get any sleep in the seats. After 7 hours in economy class you want to get off. All in all: value for money if comfort is not first priority.","","","Economy","","6.0","3.0","4.0","4.0","2.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Kevin Duffy","United States","2011-08-10","I flew from Chicago-Houston at 3 am. The plane was an old and dirty 737-800 the seats were hard and staff were rude. They were advertising some TV shows they would be showing but were nowhere to be found.","","","Economy","","1.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","P Costa","United Kingdom","2011-08-09","Booked to fly Virgin LHR-New York codeshare meant I flew back with Continental. Excellent service comfortable 3-3-3 Boeing 777 layout. Tasty dinner and breakfast and professional crew.","","","Economy","","10.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","John Dillon","United States","2011-08-09","Our outbound fight to Edinburgh from Newark was okay except there is very little leg-room. I could not recline my seat properly. Alcoholic drinks were not free. On the return they asked for volunteers to get bumped I volunteered. They told me to board so I did only to be told to leave the plane and collect a voucher I was just about to leave the terminal when I was told to re-board. After 2 hours the flight is cancelled. Staff rude and hostile no information provided. Given ticket on BMI to LHR. Delayed flight but at least BMI gave its passengers access to the Business Class lounge. Arrive at Newark 30 hours later than planned.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Fabio Yamada","Brazil","2015-03-04","Steep service and quality decline - Copa Airlines. Until two years ago it was a pleasure to fly Copa between Brazil and Panama - new aircraft good food attentive service and most important clean planes (especially restrooms). In my four recent trips in the past two months food quality and cleaning of all planes have fallen miserably. One week ago my seat was wet when I boarded the plane. I insisted that the seat had to be changed but I was offered a blanket to be placed on top of the wet spot. Copa is increasing its routes and maybe not giving proper attention to the basics: Restrooms are filthy - even in flights departing from their hub in PTY. Staff are friendly but they have no means to react to situations like a wet seat - what should they have done? Not to mention the quality of the food aboard. Last night on flight CM 701 (Feb 23 2015) our plane had to land in Campinas (VCP) instead of GRU at 8.45pm (time of our supposed arrival to GRU) because the plane was short on fuel (GRU airport had traffic above normal). Think twice before buying your ticket.","","","Economy","","","1.0","4.0","2.0","2.0","","","2.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Nuno Santos","Portugal","2015-02-06","I flew from Las Vegas to Panama City in business class and I must say the seats are a joke. It was a night flight and the sears almost don't recline and there is no leg rest. I almost didn't sleep. Flight entertainment was a couple of small screens hanging on the ceiling where they showed a movie.","","","Business Class","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Brendan Hall","South Korea","2012-11-03","Flew Halifax - Frankfurt economy class Sep 2012. Flight was 3 hours late departing seats were rather cramped. Flight attendants helpful but meal was terrible: partially re-heated ravioli. Breakfast and In-flight entertainment ok. We missed our connecting flight to Rome and had to take a later flight. Condor staff were somewhat helpful directing us at Frankfurt but could have done better. Heard from a family member that Premium Class was much more comfortable on the return. However I'd be very hesitant to use them for a transatlantic flight again.","","","Economy","","4.0","2.0","4.0","3.0","4.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","K Butler","United States","2012-11-03","Flew from Frankfurt to Seattle. Had my baby with me so was worried about comfort. Staff were excellent and provided a bassinet. They were helpful and friendly. Seats are a bit cramped but still comfortable. Food was pretty good. No personal TV. Enjoyable flight overall.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"corendon-airlines","/airline-reviews/corendon-airlines","Corendon Airlines customer review","Martin Mrvik","Germany","2014-12-31","NUE-AYT charter in November'14  Very nice flight altogether. Charter flight but the last one of the season so plane almost empty. Cabin crew fairly relaxed and joking around a bit. Plane seemed in good condition and clean. Overhead LCD displays every few rows with basic entertainment- enough for the 3 hr flight. The cheese - roll snack was absolutely inedible but I did not mind. Plenty of free drinks which were served multiple times by the crew.","","","Economy","","6.0","5.0","5.0","3.0","3.0","","","5.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Christiansen","United States","2011-08-03","Alexandria LA to Houston TX return. Houston to Alexandria flights were very uncomfortable. The smaller aircraft Saab SF 340A/B very warm and never cooled down during the 45 min flight. The cabins exhibit a lot of wear/tear and are very dusty/dirty. Noticed some deep gashes in the overhead carry-on compartments and several areas where the pieces of steel broken from where the seats are secured. Magazine bags dirty with threads hanging from them. Returning from Houston I was assigned seat 3A but someone had already been given this seat. The attendant moved me to a seat by the door unfortunately this was awkward for myself having muscular deficits so once everyone had boarded the FA moved me.","","","Economy","","3.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","M Edman","United States","2015-01-19","Flex LAX-PTY-LIM and return with an infant on lap. Got a mix of older and newer planes for the different legs the newer planes were decent with individual entertainment system but when asking for the infant seat belt and life west we have on all other airlines we taken with our infant (KLM Norwegian SAS) we where told COPA does not supply these. Choose to purchase seat for the infant for the return trip using our FAA approved car seat. When installing the seat the seat belt was not long enough to buckle when asking for the extension seat belt the buckle of the extension seatbelt did not fit the one of the original seat belt had to fasten the carseat using the latch system of the car seat around the back of the seat luckily it was long enough to do this. Definitely not the safest airline to fly with infants or toddlers or for anyone else needing an extension seat belt. Service was frequent and staff was friendly both food quality was the poorest airplane food I have experienced. Would definitely not recommend this airline to anyone traveling with an infant or toddler.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","M McKeering","Australia","2012-10-21","Vancouver to Frankfurt - 8th Sep 2012. I read the reviews before I booked and knew Condor was 'very average'. I think 'very average' is being kind to them. It was the worst flight we have ever taken. The plane was late to take off. OJ was spilt in the overhead locker above our seat by another passenger. When I asked the staff to clean it (it was leaking down onto us) they were not happy to oblige. They did a lazy job and when the plane ascended and through the remainder of the flight OJ continually leaded down on to us. Then cabin staff spilt coke on us. No apologies. Food was sloppy macaroni cheese. Inflight entertainment was an aisle monitor approx every 5 rows. The movies were preset with the 1st being in English the 2nd in German. Very old movies. Staff extremely rude. Seats uncomfortable and tight. When we arrived in Frankfurt the plane stopped a long way from the terminal and you have to be herded and crammed into a bus and transported to the terminal. If you are on a tight budget and the flight is not an enjoyable part of your holiday - then fly with Condor. But if being comfortable and the flight be a happy holiday experience - then do not fly with Condor.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"corendon-airlines","/airline-reviews/corendon-airlines","Corendon Airlines customer review","A Dixon","Netherlands","2013-09-04","AMS-ERCAN-AMS. Flights to ECN do not fly direct but via Antalya (ATY) due to international flying regulations to N. Cyprus. Old B738. Cabin full of young holiday makers chaotic boarding and dismemberment. No clear instructions to passengers on landing at ATY. Half-hour after landing crew announces passengers to disembark and change to a sister plane. On return at around 1am captain announces problems with wheel during landing at ATY. Passengers ferried to transit lounge waiting for plane to be repaired. Resume journey 90 min later. No announcements made in English except some Dutch and local language not even at ATY airport. FA totally unprofessional and rude especially on the return flight. Aircraft's old cramped soiled seating cabin lights blinking badly maintained aircraft's. No IFE. Food expensive and of low quality. Not recommended will never fly Corendon.","","","Economy","","2.0","1.0","1.0","3.0","0.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","G Gaeffke","United States","2011-08-02","PHL to Houston to Cancun but left PHL late since they had to replenish the oxygen. We kept being told we would arrive on time into Houston however we had lost our take-off slot. In Houston the doors opened 15 mins before the Cancun flight was supposed to take off. Being at the back of the plane it took some time to get out Ran through the airport to be told our seats had been given to standby passengers. We were given hotel and food vouchers but then they came up with the idea to fly us to Corzumel. Were told our luggage would be on that flight but it did not arrive and has still not be traced according to their website. Continental offered money for clothes but it far from ideal.","","","Economy","","2.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Samuel Muransky","Slovakia","2011-08-02","FLL-EYW on Beechcraft operated by Gulfstream International Airlines. Aircraft was OK taking into account it's 19-seater staff could be better both on ground and on board (first officer seemed like he didn't want people on board). There is no service since it's only 50 mins long flight and there are no flight attendants. Not bad but could be better.","","","Economy","","7.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Vasco de Quiroga","United States","2014-12-04","The fleet is aged and well worn with perhaps only a dozen or so newer planes in service. Given the ratio of new vs. older equipment it is probable that you will be flying on one of their older planes. Such was the case on my recent journey to South America - LAX-GIG / GRU-LAX. The business class seats were old recliner types much like old first class seat of the 70's-80's. The IFE was past its prime with minimal choices and poor music options. Food service while good was not up to premium class standards. The inflight crew was top notch on all legs of my trip. In short the fare was cheapest business class for my itinerary and the minimal connection times in PTY did not require a sprint to the gate. All flights departed and arrived on time. Would I fly with them again? Possibly so but I might consider paying the extra bucks to fly a carrier that offers a more up-to-date comfortable business class.","","","Business Class","","6.0","3.0","5.0","4.0","2.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Julia Manitius","Canada","2012-10-14","Vancouver to Frankfurt 1-10-12. Frankfurt to Vancouver 13-10-12. Cabin staff on both trips exceedingly rude. Water was poured down my arm and I was told I held the cup wrongly. The food is okay but water service on return trip very poor and I can't get over how rude the cabin staff was on the trip yesterday. At one point we were told that if we wanted more comfort we should travel in a more expensive area. I was travelling from Copenhagen yesterday and in Frankfurt I was sent to 4 different stands to get a boarding pass. Condor appears to be in total chaos in Frankfurt.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","W Matt","Canada","2012-09-28","Vancouver to Frankfurt and Frankfurt to Vancouver. I read the reviews prior to flying so I was at least not completely caught off guard by the shabbiness of this airline. The Vancouver to Frankfurt leg of the trip was 'ok' but Frankfurt to Vancouver is where the horns came out. The gate at Frankfurt is very disorganized and the service could not be more rude and unapologetic. I was prepared with one carry-on and a laptop. In Frankfurt be prepared to wait 2 hours in a crammed lineup at a very shabby gate even if this a connecting flight and you luggage has been previously checked in. The economy section of the plane is laughable. I'm 6'-2"" so had no leg room at all. I had to sit on my side and tilt my legs towards my girlfriends space. I fell asleep once on the flight and was awoken by a food cart being slammed into my knee cap. I was offered a very brief apology. The food was edible which is the most you can say for any airline. They provide you a small bottle of water when you first get to your seat and offer ample drinks on the plane. No complaints with food or drinks. In flight entertainment is very poor. They have common outdated TV's above the left and right seating (none in the middle). Screen visibility is poor and they charge for headphones so bring your own. The movies that are played are older meaning they have been released on DVD/Blu Ray for the past few months. I would only recommend this airline for struggling families on a budget. If you are a couple with no kids or single I would suggest to book Premium Economy Class or go with another airline.","","","Economy","","2.0","","","","","","","1.0","0"
"corendon-airlines","/airline-reviews/corendon-airlines","Corendon Airlines customer review","Ake Sjostedt","Sweden","2012-02-16","Being disabled check-in was quick and easy with help from staff. I got a whole row A-C for myself. I was allowed to keep my walker to the aircraft entrance. In earlier reviews there were complaints about the cleanliness of toilets. On this flight a stewardess went in to clean after each use of passengers. Good 737-800 and on time both ways Stockholm-Antalaya.","","","Economy","","8.0","","","","","","","4.0","1"
"corendon-airlines","/airline-reviews/corendon-airlines","Corendon Airlines customer review","M Jonkman","Netherlands","2011-10-05","Amsterdam-Antalya-Amsterdam. Reasonable flight capable and pleasant FA's. Legroom sufficient for me. Refreshments pricey and low quality. Passengers should be aware that this is a non-EU company and that as such the protection of rights in the event of delay cancellations and such is not applicable.","","","Economy","","7.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Kapec","United States","2011-08-01","A direct flight from Newark to Phoenix. Arrived at the airport 5:30AM. Checked in and booked baggage day before. All we had to do at Newark Airport was give them our luggage. The Continental employee told us to go to the outside skycap for checking baggage. It was a long line. We waited so long we were locked out of our flight. No one cared. We finally got baggage put through inside (after much stress). We raced to the flight and missed it by a minute. Customer Service did book us on a later flight but did it unwillingly. Everyone at Continental was rude. We missed a whole day of vacation. I will never fly Continental again.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Michael Little","Australia","2014-12-01","Havana-Panama-Manaus. The check-in in Havana was friendly and easy. The flight in a newish B737 was comfortable (good seat pitch) and the service was efficient. A snack consisting of an empanada crisps and biscuits was served. The airport at Panama City is a pleasant place to transit though the signage to our remote gate lounge wasn't clear. Seating on the E190 is tighter than on the B737 and there is no in-flight entertainment. A pleasant meal service with drinks was provided but half-way through the flight the crew disappeared (even though the toilet could have done with a cleaning). Both flights operated on time and the luggage came quickly.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","M Devoic","Croatia","2014-11-25","Flying from Panama City to Lima Peru on board of an older B737. Departure and arrival on time. Plane a little bit older but comfortable. Staff did a great job very polite offered a chifa meal (combination of South American and Chinese food very popular in Peru) that I enjoyed so much! Inflight entertainment nothing special. All in all I have no huge complaints. I recommend it.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","John Perkins","United Kingdom","2012-09-27","DE2067 Anchorage (Alaska) to Frankfurt 11th September 2012. At the gate everyone rushed forward as soon as the first call was made obviously desperate to board first as soon as their own class or seat row was called. It was difficult to get through the crush. The girl on the desk said ""It's always like this""! Why don't they do something about it? Once on board we realised why - it was a bun fight for overhead locker space. Despite a supposed restriction of one carry-on bag some people had 3 and some were huge. Oversize bags were just left hanging out of lockers for the flight crew to sort out. It was absolute chaos and we finally took off an hour late. I thought Expedia had ordered a veggie meal for my wife as my e-ticket said it had been 'requested' but apparently this is not the same thing! The stewardess asked if I had paid for it which I hadn't so we weren't getting it. Turns out you have to pay extra for a veggie meal (or any other special diet). Never ever heard of this before on any airline ticket for which meals are included. The seats in economy were narrow and uncomfortable (impossible to sleep) the TV screens were few and very small the washrooms dirty. To top it all after disembarkation at Frankfurt we had a 20 minute bus ride to the terminal. Then we had to walk about 2 miles right across the airport and even go through security again despite being transit passengers before catching our connecting Lufthansa flight to Manchester which we only just made although the layover was nearly 2 hours. Why can't Condor/Lufhansa (both German) connections be simpler than this? The only good points were that they did make up time on the flight (lucky with the prevailing winds I guess) and they didn't lose our luggage! Oh and they were at least cheap.","","","Economy","","1.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","I Zlat","United States","2012-09-19","On 08.23. of this year my wife and our 3-yr old daughter were supposed to be on the flight 4049 from Seattle to Frankfurt at 6.05 pm. After five hours of waiting they were told the flight was cancelled. The staff at the airport wouldn't say much more than that the passengers should call a phone number in Chicago tomorrow morning at 9 am. In five hours at the airport they were not offered a glass of water let alone a snack. That same night I called Condor's main number and asked for more information about the flight. I was told to go to the airport and ask for more info there. When I said I'd just come back from there they hung up. In the morning the Chicago number was useless. Since Condor wasn't helping I had to buy new tickets due to my wife's further travel arrangements. Buying a ticket 3 hours before the flight tends to double the cost. In the end we ended up paying an additional $1200. That was the most expensive ""Condor"" flight ever.","","","Economy","","1.0","","","","","","","1.0","0"
"corendon-airlines","/airline-reviews/corendon-airlines","Corendon Airlines customer review","M Repko","","2010-01-26","A'dam-Antalya and return. One negative comment; the very narrow seats specially with a 15 year old child on your lap no knee space at all and I'm just 180 cm. My husband had to put his legs behind his neck in order to sit. We fly regularly but never in such narrow seats. The 4 hour flight time becomes very long because of this. Extra leg space at the emergency exits costs € 15- p.p. extra but not available when you travel with children. Check-in was quick both times. Service is excellent very friendly staff. No snacks/drinks included. The plane wasn't the youngest but except the dirty toilets it was acceptable. If you're not that tall and don't intent to use the toilets or on board services I can recommend this airline.","","","","","3.0","","","","","","","","0"
"corendon-airlines","/airline-reviews/corendon-airlines","Corendon Airlines customer review","V Rogojan","","2009-09-02","Cluj to Antalya return and service was excellent. We were offered free meals drinks crew was very nice. Even though it's a low-cost airline I would recommend them to anyone who would like to go to Turkey.","","","","","4.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Ashraf Shirazi","France","2011-08-01","The flight to France was delayed for 6 hrs at Newark airport. There were no satisfying explanation given to passengers. The $6 food voucher came 3 hrs later when most restaurants were about to close. We needed a wheel chair that never showed up. We were denied pillow and blankets for my elderly diabetic mother after waiting in the airport for 7 hrs. The staff left the desk unattended to avoid answering the passengers. The list goes on and on.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Ziegler","Canada","2014-11-25","Flew Business from Vegas to Panama Panama to Quito Quito to Panama and Panama to Toronto ( Business Class with Air Canada after that). Despite the COPA advertising that they have new planes in the fleet and a contemporary Business Class they were not part of our experience and when asked what route they might be flying we were told that they only have 10 in the total fleet! The planes we flew on were tired old planes which have been well used and show it with ill fitting lumpy seats and entertainment features that are 20 years out of date. My seat refused to stay upright and continuously slowly moved to the recline position. Meals were very bad and to top it off the menu choices on all our flights were the same! The staff were very friendly and affable and trying to do their best but the product let them down - but the flights were on time. Our conclusion is: that it is just not the quality of Business Class a customer is led to believe is available. For anyone used to flying on Air Canada for instance it is a considerable step down with the only recognizable Business Class feature being the size and colour of the seats. In the future if we have a choice COPA will not be our preference.","","","Business Class","","3.0","2.0","5.0","1.0","1.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","R Mckimm","Canada","2012-09-11","FRA-YVR Comfort Class 2 seats middle row middle aisle. The crew from the moment we boarded until the moment we departed were fantastic. Great seats lots of room. Lots of nice touches printed menus crisp linen amenity kit headsets large pillows and quilt etc. Food and wines were above average quality and the quantity goes back 20 years in airline product. In my opinion the f and b was better than both Lufthansa and KLM and I am making reference to their Business Class product. I would recommend this airline to anyone as long as they travel in the front cabin.","","","Economy","","10.0","","","","","","","4.0","1"
"corendon-airlines","/airline-reviews/corendon-airlines","Corendon Airlines customer review","A Voorsluijs","","2008-05-07","If you experience any problems submitting comments on the above link please use our general Feedback Page","","","","","","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","I Goriouchov","Belgium","2011-07-31","BRU-EWR-BRU was fairly good in-flight entertainment was nice. Plane looked new and clean legroom was sufficient food was ok although cabin crew seemed to be a little indifferent.","","","Economy","","7.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Oscar Miranda","Costa Rica","2011-07-30","San Jose-Anchorage-Vancouver-San Jose. To get to ANC I had to connect on Denver that flight after being delayed for more than 4 hrs without any explanation was cancelled the Gate Attendant only told that us your flight was cancelled this is the phone number for all of you to call Reservations Dpt. When I called Reservations they offered me a flight that departed DEN 2 days after. I had to buy a new ticket with a different airline at that time only First Class was available so I paid more for that portion of the trip than I had paid for the rest of my itinerary. As I didn't use the rebooked flight they cancelled the rest of my reservation so the day that I was coming home was a total headache to get seats. Again without any notice they decided to change the aircraft and this new one didn't have the ""C"" seat position in Economy class therefore it departed with more than 1 hr of delay while the Gate Attendants manually found seats for the passengers that originally had seats on that position.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Dasnoit Laura","United States","2014-10-28","I flew from Boston to Panama and then from Panama to Iquitos - trip back was the same pattern in reverse. I had no problems with Copa even though I speak very little Spanish. They serve food on a 2 hour flight. Old school style! While the entertainment choices were lacking in terms of movies it wasn't so bad. The crew was really nice and accommodating. Everyone received pillows and blankets.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Bruce Bennett","Canada","2012-09-04","We arrived at the gate to find a huge queue and it took us an hour to get to the counter. When we did get there we found that Condor had substituted the plane a well worn 757 so instead of the flight we had expected and paid for this plane did not have any service differentiation and the entire plane was cramped economy. To make matters worse they had just one individual handling the tickets who had to re-ticket the entire plane. The queue was horrendous and while I was upset I also felt sorry for this young lady who had to bear the brunt of upset customers. What struck me was the indifference ”the plane has been changed here are your new tickets"". No explanation no “sorry for the inconvenience” - nothing. We were herded on to a bus to be taken to the plane and when we got there the plane wasn't ready so we sat there in 36 degree heat with little or no AC for almost 25 minutes. Our seating on the plane moved from premium economy to a cramped window and middle and we sat there for almost an hour before the plane left the terminal. Once airborne the captain announced that this particular plane did not have the capability to fly direct from Frankfurt to Halifax so had to divert to Manchester and spend another hour on the ground refuelling. During that time crew suggested we stay in our seats and refrain from using the washroom unless absolutely necessary. An hour after takeoff they served the meal. By that time we had been on the plane 5 hours and during that time the only thing they had given us was a glass of water/juice. I did notice however that the crew were snacking all through this time. We arrived in Halifax about 2.5 hrs late after being on the plane for almost 10 hours. What really struck me was the indifference of the staff and crew.","","","Economy","","1.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","S Boniardi","Italy","2012-08-29","We took Condor from Frankfurt to Cancun and back (10 hours flight). Economy seats are too narrow with common TV monitors (ours was not working). You have to pay to get earphones for the movies. Staff nice except one stewardess who was quite rude and made you feel - since you were seating in the economy class - as the less important passenger on the plane.","","","Economy","","6.0","","","","","","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","B Vannier","France","2013-12-18","Flight SS927 Pointe Pitre to Paris Orly Dec 13 2013. Due to a technical problem the flight was cancelled. The problem is the total confusion in handling the problem dispatch of passengers information for a flight on the next day. The confusion was worse on the 14th and obviously the personnel in the airport is in dire need of training and requires competent management. The flight was supposed to depart at 18.50. At 21.30 while in the plane we were told the pilot finally had to go back to the airport with a few crew members in order to sort things out: 7 passengers were on board who were nor supposed to be while 7 others should have been aboard and were not! Not withstanding the problem of their suitcases to be sorted out!","","","Economy","","1.0","2.0","4.0","2.0","0.0","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","T Burwell","United States","2011-06-26","This was our first time and our last time flying Continental. We had planned this vacation for 4 months and was very excited until the nightmare begin with continental airlines. We left first flight on time then arrived at our connecting flight in 3 hrs instead of the 2 hrs as schedule. Missing our connecting flight due to flight being longer. Continental never tried to offer us another flight to final destination on the same day-but did say we could fly out 1 day later. We stayed in the Houston airport for 8 hrs on standby flights with 25+ others with no assistance from continental going from gate to gate with no direction . Until finally we demanded that we be confirmed on some flight or a refund. The customers service was not helpful/friendly at all. After being confirmed all our times had changed for arrival back home. Coming back they cancel our fight so we spent another 8 hrs waiting until continental put us on another airlines - we flew out of way and waited again. The fill in airlines treated us much better than Continental. We lost 1 day of our planned vacation - 1 day from work due to not be able to arrive as schedule. We were very dissatisfied with continental service. Actually we were treated better by the Continental foreign country airlines customer services than the USA customer service.","","","Economy","","1.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Davide Greco","Italy","2014-10-20","Flew two early morning flights in September: MEX-PTY and on to MIA two days later. This was my second time with this airline and I have to say I really enjoyed travelling with them: modern planes with new interiors and comfy seats professional friendly and smiling crew check-in easy and quick and on time arrivals. I would have rated 9/10 but the food is still a letdown (as it was for my first trip with them back in 2013) the price of my ticket was rather high (actually more expensive then my transatlantic flight with LH) and their hub in Panama City does need some improvement in terms of decent food stores with acceptable pricing. For sure they will see me again on board.","","","Economy","","8.0","4.0","4.0","2.0","4.0","","","3.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Gary Drimmer","United States","2014-10-08","If you pick up the inflight magazine you will see the modern fleet that they fly. The only problem is that you will be sitting on an older plane that has antiquated seats and entertainment. I was on 3 different planes last month flying in their business class from Mexico to Colombia and from Colombia to the US. The movie offering on the two longer flights were Godzilla and the other one's name I can't even remember. Service and food were good but the seats also were lacking. I will not fly COPA again unless there is no other flight available.","","","Business Class","","3.0","3.0","4.0","4.0","1.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Bardia Tanavoli","Canada","2012-08-28","Vancouver Canada to Frankfurt. Hour and a half delay and the explanation was that some toilets weren't working and they couldn't fix it. I barely made my connecting flight from Frankfurt to Dubai and my luggage didn't make it I had to wait 2 days for it to be sent to Dubai. I was flying comfort class so I didn't have to join the big queues but staff at the check in counters were not friendly at all. I would not fly Condor again.","","","Economy","","2.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","C Kris","United States","2012-08-28","Family member due to fly out of Seattle on Thursday eve at 6pm-ish to Frankfurt for connecting flight to Paris. The flight from Seattle was delayed now it is Friday 12.30 noon flight still has not departed no answers as to why. Heading to a 24-hour delay? Or more? Condor had to send people to semi-local hotel for night passengers back at airport around 9.30am Friday morning and still waiting for their flight. Of course connecting flights to other destinations all missed. Ripped off at baggage check-in at Seattle one suitcase weighed 1 pound too much another 2-1/2 pounds too much cost $60 extra. Beware of baggage weight!","","","Economy","","1.0","","","","","","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","Greg Elder","Canada","2013-12-16","Flew Montreal-Orly round-trip with a TGVAir connection on the outbound leg. Outbound was on the 747-400. Cabin had been remodelled. Seating is a bit tight but the seats are well-designed and were fine for a 6 hour flight. Crew on the outbound leg was superb - professional and friendly. Food was mediocre but edible. Passport control upon arrival in Orly was quick enough but I waited for over an hour for my bag to arrive leaving me little time to catch the shuttle to Massy. Return flight was on the A330-330. Seating was the same - sufficient. Food on the return was much better with a really nice wine. Crew was not quite as cheerful but they did their jobs well. The price for these flights was outstanding. I would recommend Corsair without hesitation.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Selim Yalvac","United States","2011-06-26","Houston-Sao Paulo-Houston. Fully loaded planes (767-300) with on time departure and arrival but extremely bad service. Flight attendants disappeared after serving dinner never to be seen again. If you want water you have to get up and get it. I pushed the flight attendant button so many times that I gave up. Breakfast: 4 pieces of fruit a soggy croissant jam and coffee that tasted like dishwashing water.","","","Economy","","3.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Ellen Hodnett","Canada","2014-09-09","We flew business class on 4 flights to and from Brazil and it was well below Air Canada's economy class in all respects except the size of the seat. The one good thing was that the flights were on time. I am a frequent flyer I've flown with many airlines and this was the first time I found airline food (or any other food) utterly inedible. I shudder to think what was served in the economy cabin. There was virtually no entertainment on offer unless you count an overhead screen showing one boring movie. We flew on points so I cannot judge value for money.","","","Business Class","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Blasini Jose","Puerto Rico","2012-08-23","Frankfurt to San Juan Puerto Rico on a 767-300 and 9.5 hours flight. Boarding in Frankfurt is at horrible C1-C4 gates or ghetto gates of FRA Airport. Condor's computer system seems to be old and out of date since it takes a long time to add passport information. Flight was wonderful and service excellent. Flight Crew works hard and food was very good and tasty. By far better than US Carriers. Condor has a quality product and tough carry-on policy. It is the same no nonsense approach as British Airways on carry-on and it works. Seats are a little cramped in regular economy but recline very good. For the price of $350 from FRA to SJU it is above expectations.","","","Economy","","10.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","E Brydges","Canada","2012-08-16","We took Condor to Frankfurt. First of all the plane was 2.5 hours late taking off from Calgary and we missed our connection from Frankfurt. Staff not helpful at all they were sending us all over Frankfurt airport - which is another disaster. If you can help it never fly through it! Plane was at least 25 years old with very narrow seating common TV monitors bad food and bad service. Return flight was just as bad.","","","Economy","","1.0","","","","","","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","M Sauzier","Mauritius","2013-11-14","Paris Orly to Montreal return. The business class fare (classe Grand Large) is less than 1/3 of that of a regular carrier. Ok the seats only recline to 130 degrees but the 2/2/2 configuration of their brand new A330 is definitely better than the 2/3/2 which Air France provide in their B777! Excellent food and drinks wide choice of entertainment courteous friendly and efficient service who could ask for more ?! The only slight disappointment was the badly designed footrest which does not make much of a difference. All in all a very pleasant experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","K Hales","United Kingdom","2013-11-04","Paris Orly to Forte De France dep 22/10/2013 flight SS0924. Return 29/10/2013 flight SS0925. Super airline. Check-in very easy online then printed boarding card then dropped baggage at airport. Total checkin time at airport 10 mins. Boarding was easy do it by children and elderly first then seat number. Big aeroplane. Comfortable chairs reclining with legroom. Inflight entertainment very good and the food was adequate. Staff offered exceptional service going out return journey they were adequate. Great value and more for the money.","","","Economy","","10.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","David Davis","United States","2011-06-25","It was another miserable experience with Continental. We arrived at the Cozumel airport 2 hrs early then stood a line in the lobby for 1.5 hrs as 2 or 3 Con people checked in an airplane full of international travellers. We arrived at Bush International 5 mins late then sat on the runway for 20 mins waiting for a gate to open. We rushed to the gate only to find the times continually pushed back so that the plane ultimately took off at midnight rather than 19.30. It had been held in El Paso because the temperature was 107-the Embraer was rated to take off at 104 or less.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","C Laterza","United States","2011-06-13","EWR-DUB CDG-EWR. Check in at Newark with ong lines. Dinner after take off wasn't too bad they had to reset the AVOD twice making my movie restart to the beginning. Light breakfast before landing. Trip home from CDG as good drinks and pretzels after take off then meal which was very good. Staff came around with drinks throughout flight. Landed on time and customs quick at EWR. Baggage was left in CDG due to security reason"" and was sent to my house the next day. Overall service was great but the price was a little high compared to our other options.","","","Economy","","8.0","","","","","","","1.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","M Gephart","United States","2014-08-26","Recently returned from 10-day business trip to Santiago CL. Flew LAX-PTY-SCL-PTY-LAX all in Clase Ejecutiva on 737-800s. Overall was very pleased with Copa their punctuality and their service. The PTY hub is easy to navigate and the Copa Club fine. While 6+ hours per segment in a 737 might seem tight the aircraft is comfortable and the lounger biz seats are not too bad for sleeping. The meals and snacks are ample. The drink runs are frequent. The cabin crew was attentive. The IFE was OK (only 4-5 recent movies). Overall a great experience and the UA MileagePlus bonus miles a huge benefit. Will make this my airline of choice for Central/South America.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","M Lamb","United States","2012-08-14","We flew from BWI to Rome via Frankfurt on August 6-7 2012. After reading reviews about Frankfurt I was worried but Condor did a great job diverting us to a bus so we could travel directly to passport control and our new gate. The layover was 1 hour and 5 minutes and the transfer took only 15 minutes. Fortunately both legs departed and arrived on schedule. The plane itself was fine. The crew was efficient and came by frequently. The only complaint is minor - the seats seem very close together in economy class. Also the TVs were in the centre aisle so it wasn't a great view for those of us on the sides. However I would recommend Condor because we didn't have any problems with the flights or the Frankfurt connection and the price was better than other airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Frederick McIntyre","Germany","2012-08-12","I just returned on DE 4067 from FAI to FRA and have nothing to complain about. Our flight from FRA to FAI in July was on time no checking of carry-ons at the gate easy boarding and overall a wonderful flight. The cabin crew were very nice professional and helpful. I am 1.95 m (6'3"") and book Premium Economy to have more room - and it is worth the money. Sure the food is typical airline fair but it's edible. Our return today from Fairbanks was on time and fast.","","","Economy","","10.0","","","","","","","4.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","Marc Gariepy","Canada","2013-07-07","Our flight from Montreal to Paris was a great experience and an example of superior customer service. When we checked in at Trudeau I inquired about TGVair. The person at the counter was quick to give us tickets for the shuttle between Orly and Massy TGV. She also put priority tags on our bags so that we would get them as quickly as possible when we landed. That was the case and we were in plenty of time for our train at Massy. All tolled it took us an hour and ten minutes from the time we touched down to sitting at the train station. Now that is efficient. There was a little waiting before boarding that seemed unnecessary and the food is not that good but edible. One thing that they do is serve children first which was fantastic for my 4 year old son. The ticket price is unbeatable and I would challenge anyone to find a lower price for Montreal-Paris in July. I will definitely be using this airline in the future.","","","Economy","","9.0","","","","","","","4.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","Simon Lourdes","British Virgin Islands","2012-10-30","Purchased 2 tickets in Grand Large class from St. Martin to Paris round trip. Nowhere in the options displayed are you told that you leave from Grand Case airport in St. Martin. You are not told that you change not only planes but airlines as well in Point A Pitre Guadeloupe. Passengers should know these facts before they purchase their tickets. We rushed to Grand Case to find out that the flight we were on had been cancelled. This left us with 4 hours to kill in SXM and a 30 minute connection in PTP. Luckily our luggage made it. We will not travel on Corsair again if we can avoid it. The service on board was not the best. The seats left a lot to desire their video equipment and headsets are old fashioned. The food was not that great either.","","","Business Class","","5.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Elizabeth Bemis","United States","2011-06-01","Trip to Las Vegas from Indianapolis. Had a stop-over in Cleveland Ohio. On the trip home our flight out of Cleveland was cancelled and we were told we could not get a flight until Sunday. This was Indy 500 weekend so we figure they sold our seats for $. We were sent home by a 5hr hour bus ride. Onboard seats are small and leg room so little that even though we are both slender we were very uncomfortable. We won't choose this airline again nor will we recommend it to others.","","","Economy","","2.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","B Adams","Thailand","2011-06-01","On the flight from LA to Houston no one checked hand carry luggage. Some bags should have been checked and stored in baggage compartment - the number of hand carried items were excessive leading to no storage space overhead in your selected seats. When I asked for help staff was not interested.","","","Economy","","2.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","G Peluchette","United States","2014-08-13","We flew Copa round-trip business JFK-SCL with a change in Panama City both ways. Older 737 with no personal screen for JFK-PTY segment. Other 3 flights we newer 737-8 with ambient lighting and personal screens. Food was decent orders were taken by crew before take off. Crew friendly thanked us personally for flying Copa. Seats were comfy but not lie flats. Were given passes for VIP Lounge in JFK and SCL used Copa lounge in PTY. Flights left close to schedule made all connections. Early arrival in SCL and JFK!","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","K Potter","Canada","2012-08-01","Halifax to Frankfurt return. Late leaving Halifax by 2 hours but the worse thing was that Condor had us on the plane for over an hour with no air conditioning and no information. We missed our connecting flight to Amsterdam. Lucky for me I have Star Alliance gold status so the rebooking with Lufthansa was easy. Return flight was a disaster. Again 2 hours late. We couldn't get checked in through Lufthansa out of Budapest. Frankfurt check-in was an awful experience with long lines and little information. The seats are small and the entertainment system is prehistoric. Condor overbooks its flights so there is a fight to get someone to miss their flight. The passenger waiting areas were crowded and poorly organized. The return flight included two passengers conducting their own personal ""rave"" on board. No one spoke to them or seemed concerned. While you can save some money flying Condor I question whether the savings are real or even worth the hassle.","","","Economy","","1.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","E Brydges","Canada","2012-07-31","We just got back from our trip to Europe flying Condor to Frankfurt. The troubles started at check-in at Calgary Airport when my family of 4 was booked separately. Finally they sorted it out but the flight was 2.5 hours late taking off and we missed our connecting flight in Frankfurt. There Condor staff were very unhelpful told us we are now Lufthansa's problem sending us around the airport. The airplane was at least 25 years old with common TV's very narrow seats bad food and un-caring staff. I would not recommend flying with Condor at all.","","","Economy","","1.0","","","","","","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","A Mani","Canada","2012-10-18","First time on this airline was quite hesitant at first but price was too good to let go. Flew from Montreal to Paris and back on 747. Checked in luggage and had a carry on. On the way to Paris - sat on upper deck On the way back lower deck far back on an aisle seat. Both flights on time (Paris flight was actually early). No trouble with luggage. Food was decent with excellent staff. Overall very nice experience - would definitely recommend.","","","Economy","","9.0","","","","","","","4.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","H Buttitta","United States","2012-08-06","My wife and I flew business class to Paris from Miami this past month. We found the service to be excellent. The lounges at both airports were spacious well stocked and service personnel to be friendly and very helpful. While we had not heard a great deal about the airline prior to our trip we were quite impressed and would certainly utilize it again in the future.","","","Business Class","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Fernie Shiarii","United States","2014-07-22","Flew to see my sister in Bogota Colombia and my route was: LAX-PTY-BOG in Copa Airlines B738NG. BOG-CTG in Copa Airlines Colombia EMB-E190. BOG-PTY-LAX in Copa Airlines B738NG. MileagePlus Member. All flights were class B on seat 18A (except E190). Very clean livery inside and the new 738NG's are excellent with the Sky Interior that changes color according to outside and very hip with all the inflight entertainment there is not A/C outlet but you do have a USB so if you have the cable then you can charge your device. The staff were very friendly and always checking to see if the passengers were comfy enough or if they needed anything else. The food was not that good I know that airplane food is not supposed to be the most gourmet thing there is but this ""sandwich"" didn't have any sauce only a sausage on a hard hot piece of bread - not what I had in mind. Copa Club is really nice in PTY though it's full of people always. I found the cost of the total trip not that expensive actually kind of low with the whole round trip being $571. I would definitely fly again with them since they are part of Star Alliance and I am a MileagePlus member.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","G Preis","United States","2014-07-06","Business class JFK-PTY. Brand new plane. Comfortable. Friendly staff greeted us by name. Reasonable entertainment choices. On time. Their website worked well for seats and meal. No complaints.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Monika Proctor","United States","2012-07-24","We booked a flight from FLL-FRA for 4 passengers and upgraded two of us to Premium Economy. Going over our luggage was perfect but coming back they charged us 100 Euros in Frankfurt. Check in at the gate was unprofessional and the way we were asked to step around the corner and put our carry on luggage on a mere kitchen scale was unprofessional. Would I recommend Condor? With some reservations.","","","Economy","","8.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","E Pope","United States","2012-07-22","Flying from Hamburg via Frankfurt to Baltimore. Spend a long time checking in was sent back and from between Condor and Lufthansa. Rude behaviour from the Condor employees. Had to stand in several lines and long waiting time in Frankfurt. Waiting rooms very crowded and dirty. Took a long time to register necessary information before boarding card could be issued. Employees seems to be unmotivated and very low skilled. Baggage was lost. Not able to track baggage due to wrong information given from representatives at the airport in Baltimore.","","","Economy","","2.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","E Lechpammer","Canada","2012-07-22","Very poor service. Flight from Halifax to Frankfurt took off 1 hr 40 mins later than scheduled so we missed our connecting flight in Frankfurt We had to go through clearance twice; had to wait in one long line-up to get a new ticket and then again we had to wait in even longer line-up to get a new boarding pass. When I called Condor to reserve XL seats they said no problem and they charged me 15 EUR per seat in each direction. When I got on the plane I realized that they reserved regular seats for me. I was told XL Seats cannot be reserved on long haul flights. Condor is not clear in their communication and they will charge you extra whenever they can.","","","Economy","","5.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","V Sultana","Australia","2015-07-20","Still waiting to board a flight that was supposed to leave an hour ago. All we have been told by the attendants is ""we are still waiting for more information, we can't tell you anything"". We will now miss the last ferry to Hvar and have nowhere to stay when we get to Split. ","","Couple Leisure","Economy","Vienna to Split","1.0","1.0","1.0","","","1.0","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","Frederic Elter","France","2011-09-08","YUL-CDG. First at check-in I had to wait but staff were friendly. VIP Lounge crowded lots of food choice drinks. and computers available. Was not hungry but soup cheese sandwiches all available. Boarding was chaotic they asked families with children first and Business passengers to follow. What an awful experience had to queue for a long time after children. Very old 747 cabin and plane staff in Classe Grand Large friendly. Nice IFE system with many choices of movies but we had little space. Food was tasteless and I wanted to sleep. Baggage delivery was quick. Corsair needs to update the planes and the Classe Grand large.","","","Business Class","","3.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","N Sheppard","United Kingdom","2011-05-31","Rudest staff ever encountered on an airline - staff were surly sarcastic and very unfriendly. I was ignored by one of the hostesses when I requested a newspaper from her trolley as she was in so much of a rush to get up the aisle due to the fact that they were late boarding the plane. Food tasted like the sort of food you got on planes 20 years ago - inedible pasta a limp salad and a stale bread roll does not make an appetizing meal.","","","Economy","","1.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Samantha Francis","United States","2014-07-06","My husband and I flew from the Dominican Republic to Panama and again from Panama to the US. We hadn't heard of Copa before and were both a little hesitant but we were pleasantly surprised! My husband was really sick and the flight attendants (all three) went out of their way to make sure he was as comfortable as possible. The food was good the ride (to include landing and take off) was smooth and we were only about ten minutes off schedule. I cannot exaggerate how good the customer service was. I would recommend this airline to anyone who asked.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Tomislav Kezele","Austria","2015-07-08","Booked over with Austrian, this morning flight was operated by Croatia Airlines. After take off, the flight attendant was walking with bottle of water and few plastic cups offering water. That was the only service available. No coffee, and when requested by one passenger the reply was that it was only for Business class passengers. After handing out water the flight attendant was nowhere to be seen until start of descent. Considering that the ticket for this return flight was more than 400 €, this service was terrible. They are not a low cost airline. In comparison, return flight operated by Austrian served coffee, bag of cookies as well as a small bottle of water.","Bombardier Dash8","Business","Economy","Zagreb to Vienna","4.0","3.0","2.0","1.0","1.0","3.0","","3.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","S Vukas","Croatia","2015-06-26","Booking was easy, free seat selection and 23kg luggage included. Needed to register sports equipment and it was done by phone. Mobile check-in done using Miles&More app as Croatia Airlines uses Lufthansa check-in BCN. Croatia Airlines flies from non-Schengen gates E so nothing to do there as only one cafeteria, a small Duty-Free stand with very limited choices. Boarding on time, FAs welcoming us on board. Seat pitch is around 32 inches. Inflight magazine has lots of photos and articles to help pass time onboard. Small complimentary snack and drinks service and then later offered items from BOB program. Prices for BOB were triple than in the supermarket. We landed on time, customs cleared in 2', luggage delivered in 7'.","A319","Solo Leisure","Economy","Barcelona to Zagreb","8.0","4.0","4.0","3.0","2.0","5.0","","5.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","Louise de Montigny","Canada","2011-07-21","Montreal-Paris and back with Corsair was a very poor experience. It is very much a child friendly airline so very noisy throughout the flight. Food not so good and the service was average. My problem is with the airline changing aircraft's without any notice beforehand and therefore my seat reservation. I found out at check-in at which point nothing else was available and I ended up in middle seat as the aircraft was full to capacity. Very long return flight-9 hrs including wait for take-off lane in Orly (45 mins) and another wait for parking lane at arrival in Dorval (45 mins). Orly airport is a nightmare: conflicting info long lines with little management confused staff unmanned desks and uncooperative staff.","","","Economy","","1.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Doreen Davies","United Kingdom","2011-05-28","The in-flight service on Lima - Newark flight was dismal. Our row was overlooked when the meal was served. When I went to ask for our meal there was no apology and I was left with the feeling that I had inconvenienced the flight attendants. When I went to queue for the lavatory I also informed the flight attendant that the mother sitting alongside us would like some milk for her child. A hand emerged from behind the curtain with a cup of milk for ME to take to the mother. I didn't mind taking the milk but it's surely part of the flight attendant's duties to see to passengers' needs. We had one and a half hours to make our connecting flight to Heathrow. We didn't make it. Why does Continental put passengers under this kind of pressure knowing that you now have to wait for your luggage  go through immigration and check in your luggage again? The booking of a later flight (9hrs later) was dealt with in a disorganized and indifferent manner. When I asked if food vouchers would be given the supervisor at first said ""No"" then a grudging ""Give them $8"". The flight attendants on the Newark - Heathrow leg were friendly and efficient. Wish there were more like them!","","","Economy","","4.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Brandon Davis","United States","2014-06-23","Will never fly Copa again. Mechanical error with our departure plane which caused us to miss first day of our vacation. During delays the staff were very rude and not forthcoming with any information about the delays. We were stuck in an airport for 7+ hours and all they did was give us a $10 food/drink coupon! Once on our flight and in the air the staff didn't speak English and I was actually told that there was no bottled water hours later I saw this flight attendant carrying a whole case of Dasani water. There's no in flight wifi. Will not fly Copa again.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Torsten Kaminski","Germany","2012-07-19","FRA - Colombo at a bargain price of 230 Euros one-way and value for money. Seating is rather cramped but still manageable. They provide filling yet basic meals and one gets clean if not the most modern planes and rather efficient then charming crew. Even got LH miles credited. Their main advantage is that they fly you directly to secondary airports and exotic destinations without lengthy plane changes. Would not hesitate to travel again if the price is right.","","","Economy","","7.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Ramesh Thadani","Brazil","2012-07-19","Flew from FRA to SSA in a clean 767-300ER on 15/7/2012. I paid a little extra to fly Premium Economy and it was still comparable to the major airlines' standard economy. However had generous leg-room a great pillow (larger than usually offered) and received a kit with water full-size toothbrush toothpaste headphones eye-cover  earplugs and a small footrest was under each seat. The seat reclined well and the crew were friendly and helpful. The on-board service was a very nice surprise: great food and a reasonable variety of beverages - hot and cold. The only draw-back comparing with its competitors is the lack of individual LCD screens: they still used the old-fashioned overhead screen for each cabin sector. A good experience and would repeat given a choice! Shame that the FRA airport is a total mess: immigration was chaos and so was the security screening before the gate delaying our flight by about 15 minutes and stressing the passengers.","","","Economy","","8.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","George De Silva","United Arab Emirates","2015-04-12","Clean cabins. On time departures. Flew VIE-ZAG and ZAG-DBV. Food service is something that maybe improved. (On international sector a Pack of crisps + water / on domestic sector a glass of water served). Cabin staff are pleasant. Overall a pleasant experience and recommended.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","S Duane","United States","2010-07-06","Corsairfly Miami-Orly roundtrip was a good experience inflight tourist class both ways. Seats as comfortable as could be expected (on Airbus) food was okay. No movie on overnight flight to Paris but that was a good thing as the cabin was very quiet. Check in at Orly is a nightmare as was security.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Segal","United States","2011-05-24","PHX-IAH-MSY economy. Both flights completely full and both on time. Seating tight but managed ok. Very little leg room thankfully seats have limited recline. FAs made frequent drink runs. All in all decent trip.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","W Shandera","United States","2014-06-17","Pleasant staff decent food more space than US carriers but no advance online abilities for check-in menu was printed with duplications and reversals and the same one handed to almost everyone in business.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Smith","Canada","2012-07-17","Flew on 767 from YVR to FRA. Worst airline I have ever flown on internationally. Seats were cramped they are older and bulkier than new seats. I'm 5'8"" and had virtually no leg room and had none whatsoever when the passenger in front of me reclined her seat. I've never had worse food. Hot pasta dish was essentially chopped vegetables on top of bland and congealed pasta bread was stale. Breakfast consisted of 3 slices of citrus fruit crackers that resembled soggy bread and a couple of paper-thin slices of cheese and meat. Extra snacks and drinks were for purchase only. Headphones for IFE were also for purchase only. Only redeeming factor was that the agent at check-in counter was friendly and professional. Budget-airline-quality for not-so- budget-airline prices!","","","Economy","","3.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","M Tushishvili","France","2014-12-31","I had the flight Paris-Zagreb-Paris in December. I have mixed emotions about Croatia airlines. Positive sides: both flights arrived on time nice clean aircraft's and very friendly cabin crew. Negative: the boarding was disorganized food service is unacceptable consisting of olives cheese/crackers for one way and disgusting sandwich for back flight and the check-in staff in Paris was not friendly at all. In terms of the food I think that the air company should go to the low cost model allowing passengers to buy the normal high quality food and drinks on board. I do not understand serving food which is inedible. This ruins the image of the company.","","","Economy","","5.0","4.0","4.0","1.0","0.0","","","3.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Norman Lezotte","United States","2014-10-31","October 19 to Zagreb from Amsterdam economy class and return October 24 Zagreb to Amsterdam. This was first time on Croatian. Planes are new comfortable enough for economy class and they run on time. Both flights were packed. Flight staff are remarkably friendly and attentive. They appear happy with their job and communicate that to the passengers. Served snacks and sandwiches and drinks efficiently for the 1.5 hour flight. Croatian Airline office in Zagreb was anxious to help and very friendly. The flights were loaded efficiently and the bags delivered promptly.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","J Gravel","","2010-05-28","Booked online no problems - Paris Orly to Montréal return in ""Grand Large"". At Orly - the checkin service very poor - they said there were no window seats so I took an aisle - once at my seat - the attendant said the whole row was free! Went to board the plane early boarding for ""Grand Large"" and was told by the staff/person at the gate that the ""Grand Large"" section was not ready and I had to wait. Finally after waiting 30 minutes I asked another person at the gate and she said there was no problem to board. All the luggage of ""Grand Large"" did not make it - arrived 4 days later.","","","","","1.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","M Tran","United States","2011-05-23","EWR-HKG on B-777. New airplane IFE really good. Crew polite and helpful. Food was nowhere to compare with most Asian or European carrier.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","N Goodwin","United Kingdom","2011-05-22","London-Houston on B777. Crew were great half full cabin. Aircraft was clean lie flat seat very comfortable food tasty. Large PTV. An added bonus was that in Houston I did not have to collect my bag for the onward flight to Panama and there was a special immigration queue for connecting passengers which meant I was back airside within 15 minutes of landing.","","","Business Class","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","D Nguyen","United States","2014-06-05","JFK-PTY-LIM and LIM-PTY-PUJ. First time used COPA airline in May 2014. Bad experience from the check in at JFK took a very long time to check in was bumped from exit row seats to the back rows because we don't speak Spanish. We missed a connection in LIM on a return from Cusco due to delay caused by Avianca airline. Got to check in line 30 minutes before departure time and agent refused to check us in he directed us to use public phone to change our flight. No help there! Very poor customer service.","","","Economy","","","2.0","1.0","3.0","3.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","C Black","Canada","2012-07-15","Flight from Toronto to Vienna (via Frankfurt) was about 40% less expensive than other airlines. After booking and then reading the other reviews about Condor on this website I worried that we had made a mistake. We paid an additional 15 euros per ticket each way for reserved seats since the check-in process seemed to be a common complaint in past reviews. In Toronto we waited less than 10 minutes to check-in through a friendly Condor agent. The boarding and flight was what you'd expect for any charter - perhaps a little less leg room but overall on par with Air Canada. The on-board staff were helpful and cheerful. I had requested a special meal and when they didn't have record of it they went out of their way to offer me other choices. Our experiences on the return flight were the same. My spouse was a bit disgruntled because on the return flight all alcoholic beverages were an additional charge - but not a big deal given the price to value ratio. I would be happy to fly Condor again and would recommend it to anyone who is looking to for a more affordable option to fly to Europe.","","","Economy","","8.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","M King","Germany","2012-07-15","Flight from Berlin to Greece. In flight film was a current film although intended for children with a flight containing only 3 children. Breakfast was satisfactory and typical food served. Would have liked having more than 1 coffee and 1 water but the flight was only 3 hours. No issues at all with luggage.","","","Economy","","10.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Michael Querez","France","2015-02-24","Hamburg to Prague on ATR 72. Smiling crew drinks served 3 times small snack and milka for Valentine's Day and enough legroom. They also offer newspapers - on this flight only in Czech. The plane was noisier than A319 but better for my ears because of lower altitude. My luggage had 21 kgs and I didn't have any problem baggage claim in Prague took 10 min.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","K Thaller","United Kingdom","2014-09-17","My Business Class flight from RJK to LHR was business in name and cost only. Despite the online reservation system clearly indicating that the central seat on the A319 is left vacant consistent with my experience of other Star Alliance partners an upgraded passenger was put in the seat next to me and the response from the airline was only that they do not guarantee the extra space. This is an extremely misleading reservation system and doesn't help when your partner has booked the aisle seat thinking they are next to you. The only communication from the cabin crew regarding the move was to ask me whether I would mind moving to let him have the window seat! The airport had no business facilities there was no sparkling wine the food was extremely poor I was not even able to get a second piece of butter for my bread and my baggage with its priority tag was one of the last to arrive at LHR after a 45 minute wait. Considering the large price gap I am left wondering what exactly that money paid for as I am certain that a slice of ham and bowl of cereal cannot cost over 100 GBP themselves?","","","Business Class","","1.0","3.0","2.0","3.0","1.0","","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","F Silva","","2009-09-17","I recently booked a flight from Montreal to Paris with Corsairfly and up till yesterday I was happy with their customer service and price. Last night I went onto their website and I entered my reservation number (wanted to see if I have a supper on flight or not) only to find out that the seat reservations that I had (purposely reserved early to get a good seats) was completely discarded. The company decided to use a smaller plane from a 747 to an Airbus and because of this I now no longer have my seats available to me. I now had no choice but to recontact the company myself only to have them advise me that I have to choose seats over the wing - the only ones left. They never contacted me and I can only imagine what sort of impact this would of had on me if I had found this out on the day of my departure. My group reservation would have been scattered through out the plane. I am aware that the seating is not guaranteed  but come on! I am disappointed that they didn't even try to remedy the situation nor did they apologize.","","","","","1.0","","","","","","","","0"
"corsair","/airline-reviews/corsair","Corsair customer review","Andrew Stanescu","","2008-10-17","ORY to SXM and return via PTP. Excellent flight confortable seats good food and drinks services during the flight. Inflight entertainment very good. Staff quality of service rated very good. Ticket price unbeatable !","","","","","5.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","U Senapati","United Kingdom","2011-05-21","Manchester-Newark-Grand Rapids. Online check-in did not work. B757-200 old noisy airplane for long haul. Inefficient scruffy looking rude staff. Alcoholic drinks charged for. Horrible sub-standard meals. US immigration staff at Newark airport nice. Flight from Newark to Grand Rapids delayed due to tech fault. Only soft drinks served on 2 hour flight. Overall terrible experience.","","","Economy","","2.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Borschow","Puerto Rico","2014-04-14","Flight 142 PTY-SJU 4/13/2014. A partially owned subsidiary of United manages to charge high fares while providing substandard service. I've flown COPA on half a dozen South American itineraries out of San Juan and it is almost predictable that something untoward will happen. We are used to the indifferent personnel inedible meals second rate ""business"" lounge business-class seats that don't recline and baggage that ""misses"" perfectly legal connections. So we should not have been surprised about our experience on our scheduled flight from Panama City to San Juan yesterday. We were denied boarding due to ""overbooking"" - on a coach leg of an otherwise business class itinerary (there were no business seats available when we booked). The rationale offered by the gate agent (we made the reservation more than a month ago) - you should have known when you couldn't get your seat assignments on line that you were on an overbooked flight! After considerable discussions around the unacceptability of spending a 24 hour period in Panama City we were booked on a supposedly unavailable evening flight to San Juan. So after an additional seven hour layover at the mundane Panama airport cum duty free strip mall we were on our way. Oh and the gate agent upgraded a single seat for each of two bumped couples. The trip was otherwise uneventful. The meal was as expected poor both in business and economy. Bottom line COPA was a better airline before United bought Continental. Despite convenient schedules and relatively new equipment from a passenger experience point of view it does not deserve a three star rating.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Warren","United States","2012-07-15","I had the same experience as previous posters with stiffing me for excess baggage charge. Website states a $26.00 charge for excess baggage but I was charged 60 Euro. I was going to throw out a few things but the was not allowed to for security reasons which made no sense. Other passengers walked through with 2 items (I had large purse and small suitcase) and were not stopped at all. Also when checking in was told flight was overbooked and I had no seat but my daughter did! Had to wait to gate to find out if I could get on plane. Girl at check-in hinted I may get upgraded but that was not the case at the gate a very rude woman told me to take a seat then called me over to say I got a seat but my daughter and I would not be seated together. Was not able to check in online because we were US citizens and had not paid extra $$ for seat choice.","","","Economy","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","J Trebazzo","Italy","2015-02-11","OK 726 from Prague to Fiumicino on the small ATR42. Czech Airlines are sending you on this route in such a small plane and not in airbus which was in the schedule when we bought the ticket. I know they can change the plane but from Airbus 319 to small ATR 42 it is unbelievable. Very long flight. Noisy flight. Sorry but never again Czech Airlines.","","","Economy","","","1.0","2.0","0.0","0.0","","","2.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Saketh Rahm","United States","2014-07-15","I had an awful experience on this airline and Lufthansa codeshare flight from FRA to DBV. Firstly the flight was delayed 1 hour in FRA. However what happened next was a true nightmare. As we descended into Dubrovnik the captain informed us due to a problem at the airport we were to divert to Split. After landing at Split and spending 1 hour on the ground we took off for what we thought was Dubrovnik. However after attempting to land the captain turned the flight around and proceeded to Zagreb (only one announcement and no information as to why). We landed at Zagreb at which point the captain and crew left the plane and the passengers with no information. We were given no food and only one glass of water during this entire ordeal. A new crew came on board about 30 min later and several passengers demanded to leave the flight. We finally took off for DBV and landed 7 hours behind schedule. I fully understand that weather issues/operational issues arise but to not give information to passengers and create a sense of panic with the passengers is completely unacceptable.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","Rene Engesser","","2008-08-13","Paris-Havana Business Class. They call their Business Class Grand Large - a mix between regular and charter flight. Excellent service attentive cabin crew tasty and large meals. Drink service during the whole flight. The seat and the inflight entertainment not so updated as other airlines but better service than Air France and fare is more than half less.","","","","","4.0","","","","","","","","0"
"corsair","/airline-reviews/corsair","Corsair customer review","Jane Duncan","","2008-06-06","Paris-Orly to Antananarivo return. The staff in the airplane was friendly too. But it seems they were just too busy and it took some time until they came after I pressed the steward-button. The service is nothing special but fair. Food ok and filling. Compared to other airlines that I took before (eg. Emirates) the entertainment is quite poor for such a long flight. The confirmation of the flight back took ages and the lady in the travellers agency (I am not sure whether she was Corsair employee; everything was done by phone) was neither able to speak english nor interested. The way back is via StDenis where all passengers have to leave the airplane (it needs to be cleaned after the trip from Paris). Even if passengers just go in transit they have to pass a security check that takes ages (it is only one checkpoint for all transit passengers). The flight to Paris was as described above all luggage survived (Whereas HLX managed to brake it on the short connecting flight). The arrival at Orly is almost at midnight what can make it difficult to get help on the airport or a hotel. The big advantage of taking CorsAir is the luggage limit of 30kg for the big luggage and the lower price compared to other airlines (at least at this moment). There was no reason to complain about staff I have seen them nicely taking care of parents with babies. Not really good is the comfort entertainment system is poor.","","","","","5.0","","","","","","","","0"
"corsair","/airline-reviews/corsair","Corsair customer review","David Chown","","2006-12-17","Paris Orly to St Martin West Indies. Check-in staff disinterested. Aircraft an ageing 747 with very cramped seating and no inflight entertainment screens. Food was disgusting cabin crew impolite and inefficient. Thank God the aircraft which should have brought us back went unserviceable and after a four-hour wait without info two British aircraft including a 747 arrived to carry the passengers Corsair would have put into one! I have flown with most European charters and can unreservedly say Corsair is in a class of its own for low quality.","","","","","","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","G Perez","United States","2011-05-18","Delayed and stranded! First we it was going to be 6pm so we arrived at SFO at 4pm to learn that flight was delayed 40 min. The second delay notice came as 7.40pm. We were exhausted after a 5 hour long drive and finally relieved when boarding started somewhere around 7pm. But then there was a problem with the pilot. We were inside what was a smelly and hot aircraft for nearly an hour until the pilot came and started the engine. Then it began to cool down but had to wait another half an hour to start the trip. Finally it was 2am when we arrived at Houston. Was a lot of waste of time for a four plus hour trip. The only good thing was the cabin crew.","","","Economy","","2.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","A Almarza","United States","2011-05-17","Horrible experience yesterday at Newark! Our flight was moved four times to a different gate and then cancelled - no explanation. Customer service was appalling and abrasive and I was even threatened with the Port Authority Police when I demanded to know the reason for the cancellation. At the end I had to sleep at the airport after a long international trip. Please save yourself the aggravation and book your next flight with a real airline!","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Ospelt","United States","2014-04-09","My flight from LAX to Panama City went without problems. It was the experience with the return flight that was very unpleasant. I had purchased my ticket over a month ahead of my flights and had confirmed seat assignments as well as pre-ordered vegetarian meals. I checked in 2.5 hours ahead of my flight in Panama City only to be told that I had been moved to the Standby List. I was given some bizarre explanation that there was bad weather in LA and seats were restricted. After passing security I went to the counter at the gate to see what could be done only to find out that the flight had been grossly overbooked. The agent was not willing to put me on the next outgoing flight (as normally is done automatically when a flight is cancelled or missed). I went through security at the gate and then had to stand in line again to find out if I was going on the flight I had booked or not. Interestingly enough all the people in this line ahead of me and behind me that I talked to were tourists. I eventually made it on the flight but had to find out that my vegetarian meals had been cancelled. One of the flight attendants was nice enough to search around and did find some vegetarian food for me to eat. The staff on board were very helpful and pleasant unfortunately the one at the gate not so much. While things do happen (flights get cancelled re-routed are late) being put on the Standby list for no reason at all despite having a confirmed ticket and seat and being at the airport on time is new to me. Clearly I will not fly Copa again.","","","Economy","","1.0","4.0","3.0","4.0","4.0","","","3.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Kral Martin","Slovakia","2014-04-07","PTY-HAV-PTY a few days ago. Copa Airlines cabin staff were a little bored. The food is better than average. On the way back (with check-in) - the ground staff in Havana was welcoming. It was nice. My bag got a plastic coverage for better protection free of charge. The food was simple but tasty. More drinks would be welcomed. This airline was better than average.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Robert Jones","United States","2012-07-01","After we checked in at the desk a lady was pulling passengers aside to weigh our bags and charge us for excessive weight. Really a rip off. They charged us 320 Euros for two carry ons. It was a disgrace. She said either pay or throw your belongings away. Beware of your carry on weight. They only allow 6 kilos which is about 12 pounds and that includes the luggage weight. It was a money making machine at the gate. They made a big profit that day. Will never fly or recommend Condor again. After 9.5 hours the bathrooms had no toilet paper with urine on the floor. They should be ashamed of themselves and I paid $400 extra dollars for filth.","","","Economy","","3.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Morten Jensen","Denmark","2012-06-18","Premium Economy from Frankfurt to Fort Lauderdale. The bad: Check-in at Frankfurt was somewhat slow and no smiles were given during the process. Boarding was a bit delayed with no explanation given. Boarding message was very hard to understand due to lousy speaker quality. We were told to board in different stages but people ignored this and everyone went on the buses at the same time. Hand baggage limit is only 6kg which is nothing (my hand carry suitcase is fairly light but still weighs 3kgs without anything in it). Luckily this wasn't checked or enforced on this flight. The good: Flight was actually quite good. Seat on Economy Premium had plenty of leg space. I'm 1.95cm and still had 30cm of space from my knees to the seat in front of me which in my case was a wall. Seat leaned back a lot which made it somewhat comfortable to sleep something I otherwise find hard on flights in general. No individual screens but a few common screens showing comedy music and ads. On the promo clips they showed for Condor all the flight crew were young and hot (probably hired models) the real crew were old and looked like something out of an 80's movie. But the service was friendly and professional. Food was actually quite good. I've had better but I've certainly had worse as well. Overall the experience on Economy Premium was like flying on the luxury class of old low cost airline. And since the price was fairly low I would probably fly this way again.","","","Economy","","7.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Francisco Hernandez","Spain","2015-01-19","Flew to Madrid 11/1/2015 on CSA 701. Landed on time. Plane was older Boeing 737-700 owned by Smartwings airlines who operate for Csa. Everything inside was written in Hungarian. Very odd experience. Seats so close to each other that I could not move. Crew young and spoke English. Not CSA experience though expected it to be.","","","Economy","","","1.0","4.0","2.0","0.0","","","3.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","B Petr","Czech Republic","2015-01-14","Just flew return from Prague to Paris CDG and back. Both flights were slightly delayed but arrived almost on time. So far so good. Both flights were however not operated by CSA even though they have they code and I bought CSA. They are not using own planes but charter airlines planes of Travel service on this Paris route. So seat pitch was very tight as you can expect from charter planes. Slightly worn plane as well. I used to fly with CSA when they had own planes and it was more comfortable. Service is consisting of drinks and snack. Now on Paris route is only Air France or this charter plane of CSA. I will fly Air France next time.","","","Economy","","3.0","2.0","4.0","2.0","0.0","","","3.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","S Borggren","United Kingdom","2014-06-05","LGW-SPU onboard older Aircraft A319 with Recaro seating. Inflight catering (sandwich) and beverages provided but no inflight entertainment. Good luggage allowance of 23kg. Overall - okay flight with courteous Croatian Flight Crew but small plane with limited legroom. Would fly them again at this reasonable price.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","V Donnelly","Ireland","2014-03-21","Old aircraft missing armrests and smelly carpets. I fly very regularly between Greece and Croatia and unfortunately this airline is often the only option without routing half way around Europe. The staff are rude and the food terrible. Once I asked why my baggage was not being marked with priority sticker being a star alliance gold member with several airlines and was surprised when the check-in staff didn't know what Star alliance was. 500EUR round ticket Athens/Dubrovnik sometimes costing a lot more if booked less than 2 weeks to travel date. Truly disappointing that this airlines is a star alliance member.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","A Martim","","2006-05-01","Paris ORY to La Romana (Dominican republic) Economy class going and business class for coming back. At the airport for the two flights check-in and boarding were quick and organized and there was no delay (rare for a charter airline). The plane was a new Boeing 747-400. Seats very cramped food disgusting but cabin crew professional and friendly. Coming back I was in business class which is located on the upper-deck : seats were comfortable with a personal screen food good and service nice. I think the business class of Corsair is not a business class like Air France British Airways or Singapore Airlines but better than Air India or Air Mauritius. Price was only 150 euros more for one flight.","","","","","","","","","","","","","0"
"corsair","/airline-reviews/corsair","Corsair customer review","Wassim Hammoud","","2006-03-15","Corsair A330-200 YUL-ORY / ORY-YUL. I didn't know what to expect from them as I had never taken any charter flight before. YUL-ORY. We took off 2 hours late because the aircraft arrived late from Paris. The flight was fine even though I was traumatized by how cramped the seats were. The crew was friendly and the food was good. ORY-YUL. Now that was a complete nightmare. We were supposed to takeoff at 11 am. We took of at 6 pm without any explanations. I had the emergency exit seat this time so the flight in itself was good. Will I ever fly again with them? only if I absolutely have too. I give them 4.5/5 out of 10.","","","","","","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","L Arev","Canada","2011-05-16","EWR-BOG-EWR flight used to be on a 757-200. The 5 hours flight was comfortable enough. Within years it all went down. No Business first then no B757. Now the B737-500 to 800 are cramped small and not convenient for such international flight.","","","Business Class","","4.0","","","","","","","4.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Hammond","United States","2011-05-16","I missed a flight because my first flight was delayed - they couldn't book me till the next day and didn't pay for any hotel accommodation. They had 2 representatives to take care of a line of about 40 people all who had missed flights. One of the representatives was designated to ""elite members"" but then the other worker began taking elite members only too. This left no one for the other 40 of us!","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","T Nahar","India","2011-05-16","Extremely poor customer service for Newark-Mumbai flight. The flight was heavily overbooked and instead of helping the customers with other available options the attendants were screaming at them. Even on volunteering to go by an alternate route I was not given a boarding pass on time for the alternate flight. The attendants were rude and refused to answer my queries.","","","Economy","","1.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","K Tomecka","United States","2014-03-22","I planned far in advance for my trip and I checked in online. When I arrived at the airport about 90 minutes before my flight simply to drop off my baggage I was told that the check-in counter was already closed. I then asked the associate at the Copa desk who was from another airline where I could find a Copa representative at which point I was told I would need to call the customer service line. So now I had about 65 minutes before my flight left and there was no representative at the airport. I called the customer service line was on hold for over 10 minutes and then was told that since I had missed my flight there was very little they could do for me aside from re-booking the flight for 48 hours later! They would also have to charge me the ""no-show"" fee because of missing my flight. Again the flight was still not gone I was checked in but could not board of some company policy for international check-in that was not advertised anywhere and is still unclear to me after spending over an hour talking to four different customer representatives on the phone. I cancelled my flight and am flying with someone else.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Val Trend","United States","2012-06-17","FRA-Las Vegas. If its possible avoid it. Most importantly passengers need to be aware of unreasonably tight restrictions (1 item of less than 6 kg) on hand luggage stiff penalties for excesses (20 Euros per kg) and a policy of checking-at-the-gate by which time it is too late for passengers to re-pack their luggage. The seats don't allow much leg room and they seem a bit narrow. And have to wait long time because of their checking-at-the- gate - it takes really long time believe me!","","","Economy","","2.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Cayzer","Germany","2012-06-17","Vancouver-Frankfurt Economy on 767-300ER with winglets - actually the most up-to-date variant of 767 I've flown including a more modern interior with curved storage bins like on newer 777 planes very well kept. Staff courteous and friendly pilots provided updates at regular intervals. Only thing I can fault like others have done is the no-frills standard of service. This includes a cramped cabin seating layout with very little leg room bland and nutritionally lacking food no personalised in-flight entertainment for a 10+ hour flight and the inability to either check in or choose seats for this flight online resulting in a long queue at the airport and luck-of-the-draw seat assignment. Overall Condor maintains a certain German quality of flight service well but it's far from flying in style. For the very cheap ticket price was worth it. Beware also of strict carry-on luggage weight allowance.","","","Economy","","5.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Ben Robinson","Canada","2015-01-11","Flew with them on Prague to Malpensa Milan route and to my shock this flight has been operated by ATR 72 turboprop plane. Normally this flight will take a maximum one hour but with this plane it was 1 hour and 40 minutes. Very worn plane and noisy. I was telling to myself that I will never ever do this mistake. Good I bought only one way. There is lot of others flying big planes this route and I will stick to them next time. Otherwise water was provided few times by tired crew. They've been sorry but confirmed it is not rare lately as they put those slow small planes due to low passengers loads.","","","Economy","","","2.0","3.0","2.0","0.0","","","2.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Jose G Rosique","Spain","2015-01-05","We have just completed flights from Madrid to Prague and return both flights were bought on Czech Air web page and ticket says it is their flight but the flights were operated by to us unknown low cost airline Smartwings. I found this unacceptable to sell tickets and telling us it is full service flight but then flying low cost. We complained and were told by crew that Czech airlines is now part of this low cost airline. Plane was very tired and has very tight seat pitch. We were unhappy with this. Crew was good and drinks were offered for free. We suggest to be careful with Czech Airlines and check what you are buying.","","","Economy","","","1.0","4.0","3.0","1.0","","","3.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Maria Ines","Chile","2014-03-03","Flew Rome to Dubrovnik off peak (which involved 2 stops) last year and I thought they provided great service. We had 3 flights (Rome-Zagreb-Split-Dubrovnik) and they were all on time which made everything perfect. They provided good assistance when we had to go through Customs in Zagreb giving us priority as we needed to take off soon (crew even fought a bit with airport staff to get our passports reviewed faster). Also were very attentive with us as airport staff barely spoke English. Planes were modern and very clean. They provided some snacks but all flights were really short. Will fly them again if I have the chance!","","","Economy","","8.0","4.0","5.0","2.0","2.0","","","4.0","1"
"corsair","/airline-reviews/corsair","Corsair customer review","Marieluise Ritter","","2005-02-27","We went from Paris to Pointe à Pitre/Guadeloupe. Let alone the very poor ORLY airport's service (information desk not occupied no signs nobody wants to help you finding the right terminal). On the plane: Seats very cramped food poor films uninteresting. But as the seating space in AF to Réunion to which we are accustomed is not a bit better we took it. Our (direct) flight back was cancelled and brought forward by 3 hours what we learned by chance (!) reading a note on the hotel's pinboard. The plane was very untidy when we got in. And it was not a direct flight; we had a stop- over of a full hour in Fort-de-France (we had to leave the plane and amused ourselves in the duty- free shop) but at least the plane was cleaned there. Result: We started two hours earlier than we had planned and came back to Paris one hour later and were almost too late for our sequel flight from CDG to Frankfurt. Fortunately there seems to be an understanding between AF and Corsair and so even before we landed we were informed that we need not worry: AF was already informed about our delay (thank you staff!) and was willing to book us on the next flight which was eventually not necessary because we got our luggage early and caught the bus by running. Well as we saved 400 EUR for two persons on that flight in comparison to AF and as we know know what we possibly would have to expect we would try Corsair once again.","","","","","","","","","","","","","0"
"corsair","/airline-reviews/corsair","Corsair customer review","N Fitzgearl","","2005-01-22","LAX-PPT not bad. The food was just as exceptional as AF but the FA's were much friendlier and more humorous very attentive to ones needs. And the fare US$590 cannot be beat. The 747 was interesting-looking; a giant set of red lips painted on the side with the word ""sex"" on the landing gear door. Only problems were that there were long departure delays and the seats while comfortable were very cramped together. If they still flew to Tahiti I'd definitely fly them again.","","","","","","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","G Whelan","United Kingdom","2011-05-14","TPA-EWR-LHR. Check in a joke. Not obvious what was what. Self checkin was confusing and required help from someone who didn't look like they were employed at the airport but were still behind the desk. At the gate they had part-timers who were not very good at crowd control. Flight delayed due to bad weather in Newark and we were getting updates every 30 minutes until about 2 hours then nothing for another 2 hours until departure announcement by that point most passengers had rescheduled including me. Staff at the desk to reschedule were fantastic and had a good chat. They put me on the one the next morning which was full and had drinks but not much else. EWR-LHR was on a 757 tiny plane fully booked and every seat had a power adaptor in the footwell so uncomfortable. Only managed about 30 minutes of sleep from the collection of trays to the lights being turned back on. They also hadn't seated a young daughter with her father so required a voluntary seat change I don't see how that situation even arose?","","","Economy","","5.0","","","","","","","4.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","B Higgins","United States","2014-03-03","Flew from Las Vegas Nevada to Costa Rica with a layover in Panama City Panama both going and returning. I got to experience their best and their worst. Flying from the States to Central America Copa used their most modern aircraft. Seats were comfortable space was good and the stewards were friendly accommodating and provided excellent service. Individual entertainment screens were located at each seat. Each passenger selected their own mode of entertainment (movies music games or following the flight via a map). Both English and Spanish was offered. Earphones were provided when boarding the plane. Blankets and pillows were waiting on each seat. Very comfortable with a thumbs up for Copa for my 1st experience with them. Returning to the States was a nightmare. Copa used very old outdated aircraft. They needed extensive cosmetic repairs. The flight leaving Costa Rica at least had pleasant stewards. Stewards flying from Panama to the States were not. They did not assist to keep the plane clean on a 6.5 hour flight. If garbage found its way into the aisle they stepped over it each time it was encountered. By the end of the flight the floor was overcome by trash including the bathroom floors. They spoke and understood English when it behoved them to do so. One entertainment screen existed every 3-4 seats. Three movies were shown all in Spanish and all without English subtitles. Earphones were passed out after the first movie started. There was not enough blankets or pillows for the number of passengers. Very uncomfortable environment for a 6.5 hour flight. Thumbs down for Copa on my last experience with them.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Sampson","United States","2014-02-20","PTY to CTG 2/17. Arrive at airport 2+ hours early. Unable to check-in online. Web check in had short line other was an hour plus line. Get to the counter left waiting 20 minutes. Finally the agent returns and tells us 1 of us can fly on the direct PTY-CTG flight but the other has to wait until the next morning or fly PTY-BOG-CTG arrive in CTG at 9pm 8 hours later than the direct flight we had booked. Offered us 150$ voucher and a meal which turned out was a lousy 10$ voucher which couldn't even buy a sandwich. Was given a complete run around. Requested lounge access since internet in PTY is basically non-functional. Denied. 3 hours after we arrived at the airport we gave up and went to get something to eat where we discovered the voucher for food was only for 10 dollars. Went to the Copa desk and got the run-around for another 20 minutes. Will never fly Copa again. When we got our seats on the connecting leg on Avianca to CTG we were seated on opposite sides of the plane directly in front of the exit row in non-reclinable seats. Most incompetent and infuriating customer service ever dealt with.","","","Economy","","","1.0","1.0","3.0","3.0","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Roestad","Norway","2012-05-11","FRA-HAV in Premium Economy class. A very good product indeed. The 767-300 looked very clean and new. Seats (2-3-2) are wide and comfortable. Recline very good pitch 35"". You get a footrest under the seat in front of you can be used in several ways for feet/legs and are very comfortable. A full size pillow comfort kit water Drinks are free and they start with a cocktail hour then return with drinks during meal service. Meals very nice. Menu's choice all well presented. More drinks offered during flight together with an ice- cheese-cake. Snack before landing distributed (again with drinks) a couple of hours before landing. Giving you time to eat/enjoy and somehow shortening the flight. Same concept (drinks and meals) seemed to be followed in economy class too. Crew very nice. Polite still with humour. Compared with other airlines that offer Europe-Havana flights Condor Premium is much better for more or less the same price.","","","Economy","","9.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","V Hoelen","Norway","2012-02-03","Frankfurt-Cancun return. The main problem is customer service when checking in. When checking in at Cancun airport I stood 2.5 hours in the queue barely getting to my gate in time for the flight. When I finally reached the check-in counter it turned out my suitcase was over the limit for checked-in luggage. I was told I had to pay for this which is fine. What is not fine is that the operation of paying took 15 mins. Extremely ineffective and tedious check-in process. The flight itself is below comfortable entertainment is poor the food is no more than okay and leg room is nothing to write home about. But all of this would be more acceptable if the start of the journey didn't have you running through the airport because ground service is so slow.","","","Economy","","2.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Jeremy Gordon","Australia","2014-12-29","I booked a Czech Airlines flight from Prague to Dubai but it was actually operated by Smartwings (The Travel Service). I paid a lot more than if I had booked the same flight directly with Smartwings. The only difference between the two is that booking through Czech Airlines you automatically get 23Kgs baggage allowance whereas with Smartwings you get 15Kgs and have to buy extra. I found the Smartwings plane to have terrible leg room. I'm average height and my knees were brushing against the seat in front. The person behind must have been the same because when I tried to tilt my seat there was considerable resistance - the person's legs! The plane was clearly used for short haul flights but this was 5.5 hours and it was quite uncomfortable. There was a meal served which was good and the cabin crew were very jolly.","","","Economy","","3.0","1.0","4.0","4.0","0.0","","","3.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Eelco van den Heuvel","Netherlands","2013-10-28","Frankfurt-Split-Frankfurt. Old (ashtrays) but very comfortable A320 with the best legroom I've had and soft seats. Only one third full adding to the comfort. Nice sandwich and whisked to Split in only 1 hr and 20 mins. Return flight same quality despite full flight. Quick boarding and departing thanks to small Split Airport. Crew not very friendly. All in all: good value for money (150 euro rtn) would definitely fly again.","","","Economy","","10.0","5.0","3.0","4.0","2.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","M Saldaña","United States","2015-07-28","On the way to Cuba, the wait time was two hours for check-in. Baggage took an hour to arrive as well. On my return flight, I showed up 3 hours early as recommended for my 6am flight. We stood waiting until 5am when they told us the plane was delayed until 9pm. I had a flight at 8pm that night and asked for a refund. So many things went wrong with this flight but the customer service or lack of was ridiculous. I arrived to Mexico city at midnight and ended up having to purchase another ticket out of pocket for the flight I missed.","","Solo Leisure","Economy","Habana to Mexico City ","1.0","3.0","2.0","2.0","","1.0","","1.0","0"
"corsair","/airline-reviews/corsair","Corsair customer review","Etienne Bock","","2004-12-11","CRL on Paris to Fort-de-France and return and my worst flights so far. The flight from ORY was delayed of 9 hours without any explanations. Then we had to wait for two hours in the plane after boarding (which was a rush). Their 747-300 are fit with 580 seats (90 more than AF) that's are very cramp and old. I was lucky enough to get a seat in the upper-deck just after the biz class so I had a lot of legroom available but this was the only attract of this flight. The food was horrible and the crew was very rude and only seemed to be interested in getting their break. The way back was horrible (although our flight was not delayed) because of an old 747-200 with even more cramped seats and rude flight attendants (some have even kept their sunglasses during the flight!). I hope no foreigners use this carrier because it doesn't give a good look of France.","","","","","","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","E Klein","United States","2011-05-08","MAN-EWR. Incredibly slow check in (took over 1 hour) - about 4 open desks 1 of which was for Business. When this early in the morning you don't want to be waiting for more than an hour in a line! Onboard all was good meals average but the aircraft was quite clean tidy and with personal AVOD system.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","L Marvin","United States","2014-02-17","Traveled from Las Vegas to Guatemala this past December. For the most part the flights were right on schedule though from Panama City to Guatemala there was a slight delay but I suppose it was because of storms in the area. Return flights were on time. Overall we had a good experience we were fed rather well on all flights and the crew were very attentive they also allow you plenty of luggage on flights to and from the US (two 50lb check-ins plus a 25lb carry on). They even offer free alcoholic drinks! My only complaint is with the entertainment system. They played the same movie and same shows on all the long flights (Vegas to Panama Panama to Vegas) and their in-plane music is very limited (about 9 channels with a rather small playlists).","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","H Sauer","Germany","2012-01-13","Boeing 757 FRA-AYT Jan 2012. Airplane quite clean and young crew friendly check-in procedure professional and effective at FRA personnel at gate at least tried to board by sectors food/beverages for the 3 hour flight sufficient and quality OK - much better than competing airline that we took on the return flight. Only the seating is quite cramped in economy - in width and legroom we wouldn't have coped with a longer flight.","","","Economy","","7.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Peter Anthony","Canada","2014-11-20","I flew from Bratislava to Prague on a one-way flight last week. The flight itself was relatively short yet my ticket cost around 100 Euros which was slightly above what I would've chosen to pay. The flight was slightly late on departure yet it arrived on-time in Prague. Service on board was horrible only one drink offered and no snacks offered at all. The check-in was easy and went without any problems. Overall I expected more from Czech Airlines and I will only fly them again if necessary.","","","Economy","","4.0","3.0","3.0","2.0","0.0","","","2.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","S Larson","Australia","2013-10-23","My flight from Barcelona to Zagreb got cancelled. But within 2 hours we were in a 5 star hotel all expenses paid and they really tried to make it all as painless as can be. For a 3 star airline - 5 star service!","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","V Richard","Netherlands","2015-07-27","We booked this flight because it was the only direct flight from Cancun to Havana, the flight should take about 1 hour. When we arrived at the airport the staff at the incheck-counter said we would have an delay of 5 hours because they overbooked the airplane and they need to fly in an other plane from Cuba (via Mexico City). Finally we departed 7.5 hours later, the only service they provided was a food voucher of 10$. So for us, never again!","","Couple Leisure","Economy","Cancun to Havana","1.0","3.0","3.0","3.0","1.0","1.0","1.0","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Peter Yunes","Australia","2015-05-04","I flew CUN-HAV-CUN with Cubana in November 2014. Inbound flight was delayed for 3 hours due to bad weather in the region. Service was average and no entertainment onboard but it is a 1 hr 20 minutes flight so I did some reading. Outbound flight was on time. Good value for money but do not expect nothing fancy.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Alan Wan","United Kingdom","2011-05-01","LHR-EWR EWR-MSY and MSY via IAD to LHR. Most flights on time. Onboard IFE was very good for a US carrier. Food not brilliant but our expectations were low in the first place. FA efficient and friendly enough.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Avi Chaudhuri","Canada","2014-01-03","Copa flight from Managua to San Jose was suddenly cancelled on Jan 1. No notification was given to any passengers. I managed to discover this when I went to check in online and discovered it accidentally and made other arrangements (took a flight to San Salvador at the same time instead). Unfortunately many other people did not know this and there was a huge line at the airport - and absolutely no one at the Copa counter to help them. They are not worthy of being a Star Alliance member.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Wilson","Canada","2011-11-01","Vancouver to Frankfurt return. The flights themselves were probably a 7 or 8 out of 10. The food was good and the service was friendly. The seats don't allow much leg room and they seem a bit narrow but we managed. The real problem is with the Condor staff that check you in and I would give them a 1 out of 10. The web-site did not allow us to pre-select our seats from Canada so we went to the airport early so we could get window seats. We were the 2nd people in line when the wicket opened and when we asked for a window seat the woman said that they had all been assigned online. We told her that because we were the 2nd people in a line of hundreds we were hoping she might be able to switch our seats. She said no. There was no smile no apology - nothing - just a flat no. And our experience back to Canada was just as bad. It took almost 2 hours for the check-in. The lines were incredibly long and while waiting to board I must have heard six different passengers complain that they had to pay 20 Euro for each kilo their carry-on bag was over the 6kg limit. One person said that they would gladly throw out the chocolate they were bringing home for their children but were told that it was too late and they would have to pay 60 Euro penalty. And of course we were sitting in the middle section again. But the young pregnant woman sitting beside us was not even allowed to sit with her husband. They told her they would not try to find any seats together for them so she spent the 10 hour flight alone. Would I fly Condor again - not on your life! The land crew of Condor Airlines has scarred me.","","","Economy","","4.0","","","","","","","4.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Farouk Mogheth","Thailand","2014-08-28","A very quick hop from Prague to Warsaw and return. Ticket bought through my android mobile check in functional on both ways and working fine. Flights all on time. The leg to Warsaw was serviced by the older ATR72 showing their age and rather uncomfortable and loud with desperate need of a re-do. The return was the much newer ATR42 with comfortable interior and a welcomed change. Cabin crew professional and smiling. Nothing to complain about. LOT (the competitor) used Embraer jets thus handles this route in 50minutes compared to the turboprop ATR that flies between both cities in 90 minutes!","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","T Ludlow","United Kingdom","2013-09-29","Booked cheap flight Gatwick-Split. Outward journey good. Seats comfortable with sufficient legroom. Flight time under 2hours. Food - the worst we have been served. Cabin service - fine. Return journey - half an hour late. The worst seating. Really uncomfortable and very little padding overall. Food as outward journey-awful. They would be better not to serve food just drink. Happy we only paid an economy fare.","","","Economy","","5.0","1.0","3.0","1.0","1.0","","","4.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","B Mark","Canada","2015-04-24","We flew from Toronto to Cayo Coco and everything went as it should have. On time both directions decent food and great cabin crew. Lots of legroom but the plane could have used a good cleaning. I would fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Young Lise","Canada","2015-04-20","I traveled from Montreal to Cayo Coco last week and was relieved to find that I did not experience all the negative experiences that have previously been reported. Outbound and inbound flights were right on time. No charge for checked bags was bonus and lunch provided was adequate. Would definitely fly Air Cubana again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Mauro","United States","2011-04-27","EWR-HNL-EWR. Continental no longer gives out complimentary food on this 10 hour+ flight from Newark to Hawaii. And to make matters worse my original ticket said that meals were included but I was never contacted about the changed policy. I ended up having just a small snack before boarding and was shocked to see only food for purchase offered (which they ran out of). Pretty disgraceful for a long-haul flight!","","","Economy","","4.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","E Rothfield","Australia","2013-12-19","GIG-PTY CM0872 13 December 2013. My flight was cancelled (which as a traveler I can accept) however after three hours waiting on the airplane they kicked us off only to be met with chaos and disorganization in the terminal. No one knew what was going on. There were only three staff members working and it took five and a half hours to sort out hotel vouchers and possible re-booking for all the customers. No information flowed from the staff. No announcements were made. It was horrific.","","","Business Class","","","4.0","1.0","0.0","0.0","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Hodgins","Canada","2013-12-06","Copa's planes are clean seats are comfortable enough staff are friendly and food/drinks are good and free but our return trip from Costa Rica was a disaster. The first leg was 1 hour late causing us to miss our connection in Panama City to Toronto. Copa then sent 9 of us to Miami that night and booked us on American Airlines the next morning. The flight to Miami was also an hour late leaving. They arranged for hotels but when we got to the hotel it was very low quality and the hotel agent refused to accept Copa's vouchers and asked us to pay $160 per room. We refused and returned to the airport where we spent the night freezing because the air conditioning was so high (the cold is not Copa's fault). The American Airlines flight was good but no free meal.","","","Economy","","1.0","4.0","1.0","4.0","3.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Walter Bloemendal","Netherlands","2011-10-13","Frankfurt to Salvador return comfort class. Food was pretty good attendants friendly service was good seats are pretty good as well. May not be as good as KLM business class but it's half the price. All in all a good experience.","","","","","9.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Kenward","Canada","2011-10-05","We give Air Condor a definitive ‘thumbs down’. There were some positives (decent food and drink and reasonable leg space) but negatives dominated. Most importantly passengers need to be aware of unreasonably tight restrictions (1 item of less than 6 kilos) on hand luggage stiff penalties for excesses (20 Euros per kilo) and a policy of checking-at-the-gate by which time it is too late for passengers to re-pack their luggage. On our flight (from Frankfurt to Vancouver on 1 October) dozens of unhappy passengers were paying penalties of hundreds of dollars.","","","Economy","","3.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","David Ulicny","Czech Republic","2014-07-31","I flew from Prague to Amsterdam we flew with the airbus A320-200. The crew were friendly and we had drinks served 3 times even though it was just a 1 hour flight the airplane was on time and we landed 10 minutes early. The cabin crew were helpful and there was a lot of leg room.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","L Percy","United Kingdom","2013-09-22","We travelled on 4th September 2013 from LHR to RJK returning on 11th September. Both flights airbus 319 recaro seats comfortable enough for a 2hr flight. Aircraft clean stewardesses friendly light snack and drinks given flights. On time pleasant experience.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Wood Craig","United Kingdom","2015-03-28","Tried to fly from Cancun to Havana on 28th February. Arrived at check-in at 14.00 for a 16.00 flight. Waited and waited and finally checked in at 16.15 15 minutes after the flight was due to leave! They issued boarding cards and then said they didn't know where the plane was! They then told us we wouldn't be flying - this is a 1 hour 20 minute flight. After waiting an hour we were told we would be going to a hotel - a hotel it wasn't! Disgusting student accommodation which they took us in mini buses which for 200 passengers took 20 journeys over 5 hours! No Cubana representative at the hotel or the next morning. In the end we had to make our own plans and flew with Copa via Panama. Unfortunately Cubana works on Cuban lines which means if it goes wrong nothing to do with us. They maybe cheap but it will cost you a lot more in the end.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Jazira Azur","Canada","2015-03-26","We paid for 4 seats. When we boarded they took our tickets and then he left with our tickets. I had 3 children with me 12 4 and a 2 year old. We were put at the very back where the seats don't recline. They took one of my seats and gave it to someone else. I had to sit straight up for 4 hours with a squirming 2 year old on my lap. I had to ask 4 times for a couple of blankets for the kids and even then they gave them to the people in front of us. Cubana airlines are almost as bad as Air France. Regardless we won't be flying either.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","D Caston","Canada","2015-03-25","My wife daughter and myself flew with Cubana to Cayo Largo the last week of Feb 2015. On both trips to and from the plane was pretty much on time well prepared staff were friendly enough and conducted themselves in a professional manner. Considering what we paid for our holiday we were surprised that we got a meal on both flights and it was quite enjoyable. Not the best airline in the world by any means but the flight was smooth. I have nothing negative to say about Cubana at all and as far as their planes the ones used for trips from Ontario to Cuba during the winter months are an Avion wet lease which are in partnership with Thompson so no worries as to who maintains and looks after the fleet of planes. If you decide to take Cubana you can also get good deals we got great savings with a ""half off"" tax sale they had.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","K Martin","United Kingdom","2011-04-26","Heathrow to Houston with Continental. Found the flight attendants rude and they appeared to be put out when you asked them a question. Although I had booked a vegetarian meal there was no vegetarian option for one of the meals - only a meat sandwich. The flight attendant did not care and I was denied a meal. On the return I asked at check in to confirm my vegetarian meal had been ordered. The reply was along the lines that if there wasn't a vegetarian meal onboard then I should make do with what there was available - eg. remove the meat from the meal. I did receive my vegetarian meal this time but it was frozen and by the time it had defrosted I discovered it wasn't worth the wait. We were left with the trays on our tables for 45mins before flight attendants came around to remove the rubbish. If at all possible the flight attendants were even more rude on the return journey and incredibly inefficient. They are by far and away the worst airline I have ever had.","","","Economy","","1.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","M Gue","Australia","2013-09-24","We flew Lima to Havana via Panama and do not have any complaints. Being a nervous flier issues about punctuality and being a new airline made me nervous. However all four flights left on time the flight attendants were good and the food was surprisingly decent. There was minimal in flight entertainment but this was no issue for me as I'm used to long haul flights so a short haul flight with Copa was good. I'd be happy to fly with them again.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Smith","Canada","2011-09-27","I travelled with Condor with a 1.5 year old baby as the first leg from Vancouver-Frankfurt-Prague trip. For the price the experience was good. They gave my child games and they bumped us up to Premium Economy on the return and food was fine (one free alcoholic drink is given).","","","Economy","","9.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","A Oharkova","Czech Republic","2011-09-27","Panama to Frankfurt Economy. The stewards were not really customer oriented no smile just robotic. The entertainment onboard was a couple of TV screens playing some Disney films and 2 normal movies. You can buy headphones for 3.5 EUR however many passengers did not have Euros. The quality of meal was ok but the problem appeared with the first snack - the steward simply forgot to give the snack to me and my partner. Later I asked for it and they did not even say sorry - she just told me It happened because her colleague was too fast. I know I travelled in Economy Class but still I paid enough to deserve suitable behaviour from staff.","","","Economy","","3.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","K Pardoe","Australia","2014-06-30","ICN-PRG on A333. Lots of legroom. Flight crew were very good. It was a daytime flight and crew left a large bottle of water for everybody after breakfast was tidied up instead of doing drink runs. Meals were good and flights on time.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Andrew Coogans","United Kingdom","2013-06-13","3 flights London Gatwick - Split and then Dubrovnik - Zagreb - London Heathrow. Both LGW-SPU and DBV-ZAG flights were onboard the same A320 with comfortable blue fabric seats. The ZAG-LHR sector was onboard a A319 with the thin Recaro seats with less padding but adequate legroom. On both flights to and from London a substantial salad sandwich was served (including a vegetarian version for me) followed by a very generous ""old school"" drinks service offering a soft drink wine and tea or coffee. On the domestic sector only a glass of water was served. All flights were more or less on time the connection in Zagreb was efficient but the airport felt very overcrowded. Every Croatia Airlines employee I came in contact with was pleasant and courteous and the value was excellent much cheaper than any ""low cost"" alternative. The in-flight entertainment simply consisted of a promotional video of Croatia on a loop. All in all a very efficient old-style airline with a good solid service offering. Nothing very fancy but a pleasant way to travel.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Aubut Serge","","2015-03-09","We flew from Montreal to Havana on the 22 February 2015 and back on the 27 and everything ran smoothly on both flights. The plane was on time and the personnel onboard were ok. The plane and the toilets were clean. It is the third year in a row that I have flown with Cubana and I have nothing to complain about. Great value for the money. It is basic transportation but for a 4 hour flight we don't need more. If you want a newer airplane and more services take another airline and pay much more.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Antony De Jager","Canada","2015-02-18","On Sunday February 7th 2015 my wife and I were on Cubana Flight 188 returning to Toronto from Holguin. On approach to Pearson Airport in Toronto the pilot was advised that the airport was closed and we were diverted to Montreal. All passengers behaved extremely well and took everything in stride. However once in Montreal it took over 2 hours before our luggage was made available and only after that coupons for meals and accommodation were handed out. We finally got to our hotel at 11.00 pm and had to be back at the airport at 5.00 am. The wickets were finally manned at 6.00am. All the delays were totally unnecessary and the whole procedure could have been handled in a far more expeditious and speedy manner. I repeat kudos to all passengers who despite the long waits and line ups were extremely patient.","","","Economy","","4.0","4.0","4.0","4.0","0.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","S Brown","Canada","2015-02-18","CU187 on Jan 17 and CU186 on Jan 24. I was very impressed with Cubana Airlines. We flew out from Toronto to Caya Coco. The plane was clean and had more leg room than any other airline I have used lately. There was no entertainment but I can entertain myself for a few hours. I had heard there would be no meal but was pleasantly surprised when I got a nice fresh bun ham cheese and tomato desert and juice. Frankly I didn't miss the constant interruptions by staff to sell me stuff. I found the staff at the airport and on the flight friendly and helpful. I would gladly book them for my next holiday.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"danish-air","/airline-reviews/danish-air","Danish Air customer review","S Rasmussen","Denmark","2014-02-03","Outbound 5th November on DAT 21 return 8th November DAT 22. Flew Esbjerg to Stavanger. Small aircraft with some 14 seats. Full lunch meal served by one of the pilots with free drinks to take from the back of the aircraft. Security taken seriously.","","","Economy","","10.0","3.0","5.0","5.0","0.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","W Miller","United States","2011-04-25","Over inflated flight attendants think they have all the power in the universe one decided to eject a MM+ Platinum from the aircraft because she wanted the seat (up front near the door). Will never again fly this airline - after 15+ years of loyalty I'm done.","","","First Class","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","R Wiegmann","Germany","2011-04-18","TPA-EWR-FRA. B737 ex TPA was 90 minutes late due to mechanics in EWR. Enough time to change in EWR however the airport was a chaos with permanent changing gates and Presidents Club being more than full and unpleasant. B777 to FRA great lie-flat seat good IFE and crew helpful & friendly. Food was ok nothing special.","","","Business Class","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Campos","United States","2013-09-19","LIM-PTY-SJO 737-800 J-Class. Quick check-in boarded promptly at 4.20am for a punctual 5am departure. Flight attendants were nice although not much of a product offering. Seats were wide but no foot rest. Breakfast was mediocre and no amenity kit.","","","Business Class","","7.0","3.0","4.0","3.0","1.0","","","3.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Klug","Germany","2011-09-07","FRA-MBA-FRA Seating in Business Class okay charter competitors are better. No personal inflight entertainment only screens on the bulkhead. Good choice of meals and a good selection of wine. Crew friendly and professional.","","","","","6.0","","","","","","","1.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Lorraine Cogen","United States","2014-06-04","What a pleasant surprise! We flew from Prague to Barcelona in April. There is more leg room in coach and they give out free surprisingly good sandwiches and your choice of beverage including beer and wine. The attendants were pleasant and professional and the plane ride was smooth.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Pavel Nemecek","Czech Republic","2014-01-28","We took CSA for our PRG-BUD-PRG flight. Morning flight operated on time with little old-fashioned ATR 72. Although the flight was quite short the service was very good. We were offered biscuits and two rounds of drinks. Cabin crew OK. We arrived 15 minutes early at BUD. Flight back was operated with new ATR 42. Flight on-time cabin crew very friendly and we were offered biscuits again and even three rounds of drinks. At Prague we didn't wait for our luggage for more than 5 minutes. Very pleasant experience.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","I Milos","Croatia","2013-02-25","Flight from Zagreb to Paris on 18 Feb 2013 and return on 22 Feb. Flying to Paris with an A319 very clean aircraft in very good condition friendly personnel smooth flight. Flying back to Zagreb with an A320 somewhat older aircraft but in good condition clean. Again friendly personnel very smooth flight. Food was simple in both directions but acceptable for a 1 hour 40 min flight good choice of drinks. Seats somewhat harder but enough space for legs in both aircraft (I'm 193 cm). No entertainment except for a tourist booklet but I don't think it's needed on such a short flight. The view of the Swiss Alps was spectacular. The price was more than affordable with 190 EUR for the return ticket (I booked early).","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","D Blazic","Croatia","2013-02-07","Flew Zagreb - Frankfurt return. Check in was fast and smooth. Outbound flight on A320 very clean aircraft. Staff were great very friendly and attentive to all passengers. There was no inflight entertainment at all just a few screens with commercials. Generally good service for 1.5 hour flight.","","","Economy","","7.0","3.0","5.0","3.0","0.0","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","W Spencer","Canada","2015-01-21","If your hoping to get away on holiday within an uplifting environment don't look here. Staff are extremely miserable. I realized from take-off that there were issues. They actually brought their own people to unload the plane in Toronto from Cuba who got to sit in first class and the only ones allowed to use the main washroom. The queues were huge for the rear washroom. Stewards were always miserable and argumentative. When we reached Toronto there was no luggage for over an hour and a half. No one from Cubana Airlines to be found to give information about the huge delay and lack of service. The plane landed at 10.45 pm and the luggage was nowhere to be found even at midnight. Staff hung-up on me 3 times during our conversation because they wanted a fee to deliver the bag they delayed. Since I was on crutches it was necessary to leave and no sitting apparatus was provided around the luggage ramp. They said on take off that a wheelchair would be waiting when we took off from Cuba. None was to be seen in Toronto.","","","Economy","","2.0","4.0","1.0","2.0","1.0","","","3.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Svetlana Malykh","Canada","2015-01-14","The planes are old dirty and poorly maintained. Staff are very unfriendly never even said hello or goodbye both times I flew with them (Toronot-Varadero-Toronto). The back of my seat was broken. There was about a 1.5 hr delay each way with no announcements or explanations. Zero entertainment. The only positive was that they did serve the food - although it was pretty awful continental breakfast variety.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Michael Little","Australia","2014-12-01","Santiago de Cuba-Havana in an IL96. We arrived very early at the airport as recommended and the check-in was quick and efficient but not very friendly. The flight was a domestic continuation of a flight from Paris and operated on time. The seats on board had adequate legroom but a hard bar across the lower back made them rather uncomfortable. While the boarding passes had allocated seats in fact passengers could sit anywhere except in the front area which was for the international passengers (some young men not in uniform seemed to be security staff enforcing non-mixing of international and domestic passengers). For most of the flight the cabin lights were totally extinguished (it was an evening flight) and the personal reading lights didn't work. The cabin crew disappeared while the plane was in flight. No refreshments were served. On arrival the plane docked at the international terminal where as ensured by the security staff the passengers from Paris disembarked via an air bridge while we were bussed a long way to the domestic terminal and waited a long time for our luggage. Overall Cubana is an effective and interesting way to get from A to B but don't expect any frills. By the way our booking through an international booking engine worked fine.","","","Economy","","5.0","2.0","3.0","1.0","2.0","","","4.0","1"
"danish-air","/airline-reviews/danish-air","Danish Air customer review","Ranjit Mene","","2004-11-29","Copenhagen to Kaliningrad I flew this little known airline as it was a Sunday and were no other connections to Kaliningrad from Western Europe. It was a small Beech 1900 aircraft where the pilot was the one who served the drinks! The flight itself was fairly good for such a small aircraft and considering it was such a small airline. I had a pilot's eye view as I was in the front row. The approach was handled very professionally as it was very windy and snowing upon arrival. One question I have though is what made them choose Kaliningrad as the ONLY destination outside of the Scandinavian countries that they serve?","","","","","","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","B Nielsen","Denmark","2011-04-17","Newark to Frankfurt. Poor service and poor food compared with other airlines on the same route. They charge high prices for drinks of any kind and everything is served in the same time around. Frankfurt to Newark used Lufthansa - same price but what a difference in service and quality. At Lufthansa the food was good and we were served repeatedly. And no payment for anything. No wonder the Lufthansa flight was fully booked while in the Continental flight had many empty seats.","","","Economy","","3.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","R Thomas","United Kingdom","2011-04-17","LHR-EWR-LHR. Cabin Crew okay food except breakfast okay breakfast - 5 pieces of fruit plus croissant. Both flights on time baggage arrived operated by B757-200 with PTV screen to watch films.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","John Stansfield","United Kingdom","2011-04-17","LHR-IAH-GRK rtn. LHR-IAH on B777-200 and IAH-GRK Saab340 (Colgan Air). All flights on time. Airport and ground staff helpful and friendly used online check-in and very efficient bag drop at LHR Terminal 4 - took less than 5 minutes to clearing security and getting airside. Seated in 44B both flights on B777 and found seats to comfortable and good value for money. AVOD worked superbly and a huge choice. Cabin crew were OK and did plenty of beverage service. Didn't get a choice of meal but sitting in the back is a quieter and less crowded cabin. There was no noise or inconvenience from the rear lavs or galley. Continental Connection (Colgan) flights on the little Saab were fine too.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Carlos Marcatto","Brazil","2013-09-18","Flew GRU-PTY-LAS and back in the same way. Good experience. Food seat comfort time food - all was very good. No complaints. I will fly again with COPA.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Harold Bush","United Kingdom","2013-09-11","Very mean airline and indifferent service. My luggage was 1 kg overweight on two flights with them and was charged for the 1 kg (around 2-3 dollars). I find this incredible. In my 30 years of regular flying I have never seem such mean attitude. Their allowance is a meagre 20 kg while most airlines anywhere is 23 kg. As for onboard service forget about it. I took a flight from California to San Andres Island at lunchtime and we were offered a soft drink only on this almost two hour flight. Flight attendants never smiled. I now understand why both flights were less than 80% empty. Terrible!","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Urbaskova","United States","2011-09-05","Flew with my 17 month old and my friend and her 6 month old daughter from Fort Lauderdale to Frankfurt and to Prague. At the airport told we could not sit together and we did book the seats together. Onboard my friend ended up sitting next to a passenger who was drunk she asked to move and was told there were no free seats. One person felt sorry for my friend and he changed seat with her. It took the attendant 2 hours to get me a water. I was very disappointed with all the service I received.","","","Economy","","","","","","","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Gene Keyes","Canada","2011-08-13","Halifax to Copenhagen via Frankfurt. Frankfurt airport is overcrowded departure gates are not posted until a few mins before boarding. The Boeing 767-300 holds over 250 passengers and there was a very long queue being passed through a pair of checkpoints to get on bus after bus plus a 15 min wait. Halifax airport was far more efficient. Onboard I found the seat so thinly padded that I sat on the head pillow. The lunch was so-so and later a snack consisting of a piece of cheese in a dry bun with beverages a while afterwards. At least Condor did provide 2 or 3 free rounds of beverages during the flight. The Condor magazine had about 70 pages of duty-free merchandise which seems like a distraction from the business of flying.","","","Economy","","6.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Adam Muller","Slovakia","2014-01-02","Flew PRG-SVO (booked via Korean Air). Nice inflight magazine. They served hot food however vegetarian meal which was requested (on not confirmed on this flight - as they we supposed to serve 'snack' only) was not served. Sometimes less is more - if they only served a snack there would be no reason to complain. Decent amount and selection of non-alcoholic drinks beer and wine served thorough the flight. Cabin crew professional but without a smile.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Eddy McConnell","United Kingdom","2012-12-05","Heathrow to Zagreb 8th November and returned 12th November. I travelled with a sporting rifle and as a result expected to have problems. The booking in going out and returning was smooth and well conducted. The staff were very pleasant and helpful. The flight was smooth and reasonably comfortable for an economy seat. The meal quality has gone down from previous trips but when I consider the price and duration of the flight I think it is very good value. I have difficulty walking so always ask for a seat near the front door and in every case I have been obliged.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Vandepe Did","Canada","2013-11-21","Flew YUL-CCC-YUL. Flight was 2 hours late no announcement made at check in or gate we only found out about the delay by looking at the airport screens. Plane is a bus with wings an old A320 leased from avion express no TV no magazines only reading material was the safety card no air sickness bag. Poor service on board pressed the call button but no flight attendant came by (needed water for medicine). For the bar service the flight attendant ran down the aisle I didn't see them serve one alcoholic drink (need to pay) to anyone and finished the plane in 5 mins. The seat pitch is quite small and I'm 6'1 and was touching the seat in front of me. With no entertainment makes it a very long flight! Wont be flying Cubana again.","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","J Saggio","United States","2013-10-07","The flight to and from Havana was fine. I felt safe even though it was an older plane. I felt that it would add to my Cuban experience to use their national airline. My biggest frustration was that both flights were quite late.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Bobby Giannakopoulos","Canada","2013-05-12","YUL-HOG-YUL Tropical class outbound Economy class return with an Airbus A320 lease from Avion Express on both legs. I chose Cubana airlines because it was a good price. All flights went smoothly despite a little delay on the return flight. Check in by my fellow colleagues in Montreal went smoothly same thing was also in Holguin. I got an upgrade in Tropical class on my outbound flight which I found it was the same service in Economy class but the only difference was the meal and the seat. There was no entertainment during these 4 hours flights. The flight attendants were not very smiley and didn't interact that much with passengers however they do take their jobs seriously. Cubana airlines is not the best airline but it's pretty fine and it has improved in the past 15 years. I would travel again with this them.","","","Business Class","","7.0","4.0","3.0","4.0","2.0","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","G van Beers","Netherlands","2013-08-11","We travelled in a group of 20 from Panama City to San Jose Costa Rica. For the first flight 11 of us were bumped along with approx. 5 other people that we didn't know. Arranging a hotel and tickets for the flight the following day took them 6 hours. Communication was not easy as Copa employees lacked the ability of speaking proper English. The next day I noticed that lots of other people were overbooked again. On the way back home one of our group members got a standby ticket again. Fortunately this was later changed to a regular ticket. 3 of our group travelled one hour ahead of the rest of us but their flight was delayed with almost 3 hours. For this reason they nearly missed their flight to Amsterdam. Luggage wasn't transferred on time. Communication again was amateuristic.","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Oikawa","Canada","2011-08-11","Calgary to Oslo return. Condor leg from Calgary to Frankfurt went well both ways. The 2 flights were on time. Leaving Calgary we were the third people in line so got an exit seat. Their seats have limited leg room and the seats are not wide. Meals were adequate and they serve plenty of food and drinks throughout. If you are taller and require more leg room upgrade to Comfort class.","","","Economy","","8.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","A Anjou","United Kingdom","2011-08-10","Frankfurt-Zanzibar with a stopover in Nairobi. Condor's Business Class is not on par with other competitors but it only costs a fraction of the price. Interior was clean and crew friendly meals were alright. My only disappointment was that we were allocated new seats for the (short) Nairobi-Zanzibar leg because of some passengers disembarking and joining. I had originally chosen a window seat but found myself on an aisle seat.","","","","","7.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Marc Steegen","Belgium","2013-11-04","BRU-PGR-BRU: both flights on time sandwich and drinks for free on board very friendly crew.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","V Agarwal","United Kingdom","2012-11-30","LHR-ZAG-LHR. Tried checking in online and twice it crashed. At Heathrow I asked the check in agent for an empty row in Economy as I had seen there were several. He sort of grunted and sure enough I was sat in a row with another people so moved to an empty row once the doors closed. Not sure what the dish was it was a cold Croatian pastry filled with cheese not really to my taste. Immigration in Zagreb was disorganised with passengers queuing but those with transfer flights moving to the front so it felt like constantly moving backwards. Bags took a long time to come out despite the fact only a few passengers had checked in. Return journey was pleasantly surprised to be upgraded to Business Class. Lounge was compact and the food available were peanuts cake and canapé sized bread that was it. The catfish with cold bean salad was again not to my taste. In London immigration was quick but we did have to wait 30 minutes plus for our bags. It will be interesting to see if Croatian improve the offering on this route with a rival airline launching LHR-ZAG flights from December.","","","Business Class","","6.0","3.0","3.0","2.0","0.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","M Jerman","United Kingdom","2012-10-29","LGW-ZAG/PUY-ZAG-LHR. Used Croatia Airlines before and staff attitude and friendliness has changed a lot. On all flights smiley and polite crew. Catering has got worse now a piece of cheese strudel given (although very tasty) with 4 small pieces of honey cake on the side. On 2hr flight drinks offered only once but refilled if asked. On A319 new Recaro seats which are not very comfortable but ok for short flight. On return from ZAG 1 hour delay which was explained and apologised for. The only minus really was baggage handling at LHR waited for over 45 minutes for bags. Good airline offering good product.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Elizabeth Godri","Canada","2013-03-05","19 February 2013. Would you consider 22 hours of delay time acceptable? - 10 hour delay leaving Toronto and 12 hour delay leaving Cuba. Sleeping in Varadero Airport for 12 hours - staff were uncommunicative - no hello nor goodbye - did you enjoy the flight - absolutely nothing - no apology from the pilot. All other flights left both Toronto and Cuba with only an hour or two delay. We will never use Cubana Airlines again. No entertainment very bad food.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Diane Clahane","Canada","2013-02-19","Would you consider 22 hours of delay time acceptable? - 10 hour delay leaving Toronto and 12 hour delay leaving Cuba. Sleeping in Varadero Airport for 12 hours - staff were uncommunicative - no hello nor goodbye - did you enjoy the flight - absolutely nothing - no apology from the pilot. All other flights left both Toronto and Cuba with only an hour or two delay. We will never use Cubana Airlines again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","A Weinberg","Australia","2012-07-09","Havana to Cancun economy class. Arrived at the airport to find the flight had been delayed by 1.5 hours. It took almost 2 hours to check in clear immigration and go through security - airport is a bit chaotic. There was another hour delay which was not explained to us at all. Once on board the flight experience was actually not too bad - flight attendants were professional and served us complimentary snacks and drinks. The aircraft was a new Tupolev 204-100E.","","","Economy","","5.0","4.0","4.0","3.0","1.0","","","4.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","John Mason","United States","2011-04-03","Flew Continental from Houston to Guadalajara. Flight was cancelled due to no flight crew. Had a 4+ hour delay. Is this any way to run a company? I think not. Will continue to use this airline as they are only non-stop service but can't wait until Southwest has direct service thru Volaris.","","","Economy","","3.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Davis Cloward","United States","2011-04-02","We had a 48 hour delay in a 3rd rate hotel in Puerto Plata Dominican Republic. The subsequent equivalent Continental flights on 03/28/11 and 03/29/11 left on time while the passengers from the 03/27/11 flight remained on the ground. Obviously an alternate airplane was sent for those flights yet no such arrangement nor other arrangement was made for us. Two days represents a considerable expense and lost time to individual passengers as well as to our employers expecting our return to work. Another airplane should have been sent since ours had a mechanical failure. Our seats cost $1100 each because we booked only a month in advance (I have flown much further for much less and arrived on time). The closest thing we got to compensation was a $12 food voucher for use at Newark Airport! I think this experience proves that Continental is uninterested in their passenger's needs. I will do my best to avoid flying Continental again.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","A Sinan","Turkey","2013-07-29","Flew BOG-PTY-BOS yesterday in Economy Class and I can tell you if they weren't the only airline from South America to fly non-stop to Boston I would have never taken them. Old and small aircraft for a 6-hour flight bad service no PTV or IFE bad food expensive rude and unhelpful male flight attendants who barely speak English 20 min wait at the Business Class check-in line cramped space in aircraft's. I'm only glad for the Star Alliance miles I hope I earned. I wouldn't recommend them to anybody who has flown European and Asian airlines. Maybe good for Americans who are used to this kind of bad service.","","","Economy","","2.0","2.0","2.0","3.0","1.0","","","2.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Oldrich Janecek","Austria","2011-08-03","Frankfurt-Calgary. Economy class was overbooked which caused chaos for seat distribution therefore at the time of departure we were still sitting at the gate waiting. On-board service was average. As it was a flight from Germany to Canada with a German company communication in German and English must be considered sufficient however many German passengers had trouble filling out the customs declaration which were only in English. Lack of information about the position of the plane and other flight data. As expected in Economy class one does not get much space but as I am not very tall and had an aisle seat it was not a problem. Anchorage-Frankfurt with stopover in Fairbanks: we left Anchorage nearly on time but had 1 hr delay in Fairbanks reportedly due to new software equipment. Flying from ANC we spent 12 hrs on board during which time we only got 2 snacks. At the gate in Anchorage there were various free newspapers but all of them were outdated and there was no recent American papers.","","","Economy","","3.0","","","","","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Jens Stief","Germany","2011-07-24","We flew Frankfurt to Phuket in an outdated and badly maintained 767. The Food was meagre service was poor with no drinks served between meals. My Seat was damaged so it could not be reclined. On the return there was a stop over in Bahrain. There was a problem causing the aircraft to be grounded. It took hours before we were transferred to a hotel.","","","Economy","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Gemmel Pet","Switzerland","2013-10-28","PRG-GVA really worth it flight on time drinks served 3 times on an hour flight! New aircraft nice entertainment you get really much more for less money.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","P Marcin","Poland","2013-10-13","Warsaw-Prague-Warsaw on 10-13 Oct. Both on ATR planes. On time very friendly and professional crew zero attitude. Overall nice short flight.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","H Rathore","Germany","2012-10-08","MUC-ZAG in C class. Flight departed and arrived on time. The food for business class was more than disappointing even at that early hour (9am). A very tiny bowl with slices of fresh fruits (mostly melon which is the cheapest) and a small warm croissant. That was it. No butter no jam no cold meats. As for the drinks no champagne or sparkling wine and no refills either. Really not worth the money as the seat pitch is exactly the same as in economy as Croatia does not even leave the adjacent seat vacant on their Dash 8 compared to their competitors.","","","Business Class","","5.0","4.0","4.0","1.0","0.0","","","1.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","N Gray","Canada","2012-05-20","My daughter and I flew to Holguin on May 8th. Everything was fine both ways except we didn't care for the food. There was no inflight entertainment but I always choose to read anyway. On the return we each had 3 seats to ourselves so we could sleep comfortably. Would definitely fly Cubana again.","","","Economy","","8.0","5.0","5.0","3.0","2.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","A Labrecque","Canada","2012-04-30","Aircraft going to Cuba was a little worn but the overall flight and service were quite acceptable. Coming home the aircraft was more updated and again quite acceptable. Both flights were smooth as were take offs and landings. No inflight entertainment so if you are travelling with young children bring along a play kit. Also there is no inflight duty free shopping.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Wendy Wright","United Kingdom","2012-04-26","LGW to Havana via Holquin. Flight 2 hrs late. Plane was good staff ok food good and plenty of leg room. The only downside was the entertainment it was awful - mostly re-runs and on the return 2 weeks later they showed exactly the same. For a 12 hr flight very poor. On return plane sat on runway for 40 mins but landed at LGW on time! Couldn't hear or understand any messages over tannoy system. Toilets clean and tidy. On return at Havana they tried to charge us for overweight cases even though they were both well under the 30kilos allowance. Overall Cubana Airlines were very good and we would travel them again.","","","Economy","","7.0","4.0","3.0","4.0","1.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Lemon","United States","2011-03-27","LFT-IAH-MCO. The LFT-IAH flight operated by a Continental Express ERJ-145 was delayed 2.5 hours due to weather. This meant had only 12 minutes to change terminals at IAH and connect to our flight to MCO. Fortunately Continental held our connecting flight so I made it just barely. IAH-MCO on B757-300 in first class. Dinner quite good as was red wine selection. Seats comfortable and service great. My checked bag actually made it as well so I was quite pleased in view of the earlier delay due to weather.","","","First Class","","9.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","S Cone","United States","2011-03-27","Continental is the most egregious of all airlines when it comes to adding hundreds of dollars in fees for items that used to be free and every time I fly the fees keep going up. Thank goodness my company pays for travel but $120 RT for baggage $188 RT for exit row seats $18 RT for meals - all of which used to be free - is simply egregious. As others said the crew is never very nice and you feel like they are merely trying to tolerate the passengers. I say if they don't like people they shouldn't be in the service industry. I am writing this while on hold with their customer service. First I was on hold for 15 minutes someone picked up by saying ""hello"" and nothing else. I asked for a receipt for the extra legroom and she said ""Let me transfer you to the correct department"" and now I'm back on hold for 10 minutes already. Maybe I'll be on hold for another 15 minutes which will make 35 minutes total to get a receipt sent to me. I checked online and a receipt for extra legroom is not available. Continental has a virtual monopoly on Newark Airport in NJ and they take full advantage of it.","","","Economy","","4.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","L Hurwitz","United States","2013-07-09","Copa offered excellent service in Business Class - LAX to GIG through Panama. No upgrade on return to LAX however coach service was good or better than US airlines.","","","Business Class","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Didi Mason","United States","2013-07-07","Used for the first time in April and May of 2013. We flew to Panama then over to Aruba the plane was small and a little cramped. We enjoyed the food as most airlines only give meals that are purchased. Meals were free and you got real silverware. The attendants did their job but could have smiled more and could have made us feel a little more welcome. Overall we would rate at a 7.","","","Economy","","7.0","2.0","3.0","4.0","4.0","","","3.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","V Koranda","Malaysia","2015-05-20","Have flown PRG-TXL-PRG both ways on time. The net flight time was only 35 min so the staff had to be quick to serve us some drinks and snacks. The service was professional. Will use them again.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","A Tsiorba","United States","2011-06-30","I had a great flight. I got bumped up to Premium Economy class the airplane was clean and new. The stewards were very professional. The food was great! the fed us 4 times! One snack on arrival 3 times with the drink cart 2 meals and a farewell snack. I've never reviewed before so that proves how much I loved flying.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","I Sibian","Romania","2013-09-02","BUH-PRG-BRU and return. CSA is becoming a low cost airline although a member in sky team you get miles and status flights just in the expensive classes. With all the other sky team airlines I would get for the class I have travelled at lest 25% of the miles travelled with CSA you get 0 without being warned by the website when booking otherwise I would not have bought the ticket. All the flights were delayed BRU-PRG-BUH more than 1 hour landing in Bucharest 2.30 am. All in all not a pleasant experience.","","","Economy","","3.0","3.0","2.0","2.0","3.0","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Patricia Basing","United Kingdom","2012-09-19","We travelled to and from Split on 7 14 September. We really enjoyed both flights: very good light meals were served on both occasions with good wine free of charge. The staff were very efficient and pleasant.","","","Economy","","10.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Ender Ozsezen","Turkey","2012-09-03","Flew business class Dubrovnik - Zagreb - Istanbul. Both planes small props. (DH4). Meal service almost non existent and very disorderly. But the most annoying part was the A/C. The plane was close to 30C and couldn't cool off until Istanbul which took 2h 20 mins. Seats are very small and leg distance very tight. All together a very bad experience for a lot of money.","","","Business Class","","1.0","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Paul Stanwix","United Kingdom","2012-04-16","I flew out to Havana on 15th March. Delayed because of fog. Staff were friendly the food ok. The flight was half full. I was asked if I wanted a couple of blankets put my ear plugs in spread out over 3 seats and fell asleep. Return trip was cancelled. Turned up at the airport to be told ""be here tomorrow at 15.30"". They would have paid for an airport hotel but I went back to the city. Journey back was hassle free and pleasant. The bonus was that I wasn't charged for my bicycle. Although my total luggage weight was about 40 kilos!","","","Economy","","9.0","4.0","5.0","3.0","2.0","","","5.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","A Saunders","United Kingdom","2012-02-13","LGW to Havana via Holguin and Havana to LGW. Outgoing flight left an hour late but arrived on time. The food was fine and we got one alcoholic drink. Staff were friendly and as the plane was not full there was plenty of room to sleep over 3 seats. Toilets were fine. No inflight entertainment. On return the flight left on time. There was inflight entertainment. Staff were friendly. Toilets clean and the food again fine although you got what you were given. Able to spread out as the plane was not full. Given it was an economy cabin I thought that it was value for money.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","J Moore","United Kingdom","2012-01-09","LGW-HOL and HAV-LGW. At the airport we stocked up on magazines drinks and newspapers. The inflight entertainment is shocking make sure you buy drinks etc at the airport because half way through the flight to Holguin they ran out of everything but beer and rum. Dinner was either a choice of Chicken or Beef on both flights and wasn't that bad. The seats were extremely uncomfortable and staff can barely speak English. Outbound to Holguin the plane was half full so we managed to move towards the back of the plane into a seat of two in the middle which meant more legroom. Couldn't hear the announcements whatsoever on both flights and couldn't hear the safety video. To be honest Cubana wasn't as bad as we were expecting just make sure you're prepared with entertainment and drinks etc.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","L Lowe","Ireland","2011-03-24","Flew with them for the first time from Dublin to New York. Plane out was delayed by 3 and a half hours because the cover for one of the emergency exit lights was missing! We were told for 1 hour that the delay was due to the ongoing servicing of the plane then they finally admitted what the problem was. It took over an hour for a new plastic cover to be sourced and a further hour to get the cover and get us onboard. Then on the way back we were 2 hours delayed because the plane we were getting had been sitting in a different terminal all day and had to be brought over to our gate. God forbid they might plan ahead and get the plane over earlier so that we actually took off on time!","","","Economy","","2.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Bacallado","Spain","2013-06-12","Several flights in Central America. Flights always on time early arrival. Good connections and very easy airport to use at Panama City. At Panama Airport usually long line for Check in but goes very fast never waited more than 10 min. Staff very polite and helpful. Boarding by rows nice and comfortable aircraft. Always serve snack and drinks. IFE ok.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","James Hunter","Switzerland","2015-04-20","ZHR-GVA-VCE and back. Check-in at Zurich and Venice airport very quick and efficient. Good connection times at Geneva airport much better than other carriers. Flights departed on time and arrived early. Flight Attendants very friendly both ways. Flew over the Alps which was nice but small amount of food served on the flights. Overall did the job. Looking forward to my next trip with Darwin in July.","","","Economy","","9.0","4.0","5.0","2.0","4.0","","","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","W Bartsch","Germany","2011-06-26","Flight AYT-DUS with 1 hr delay at take-off and 40 min delay at landing - nothing displayed at airport! No reasons told at airport - finally get an explanation on board. But from the reception until the end of the trip no single word form Captain or cabin staff that they regret the delay or wishing no further inconveniences - felt like cattle. Some cabin staff ok - some others like at a market (walking through the plane and screaming ""water water...""). Despite a 40 min delay (and one of last arrival at DUS) - Condor was not able to avoid apron-position - so further delays and missed our last shuttle bus (cost me 15 €). Obviously due to late arrival - also baggage needed additionally more than 30 min (there were no other passengers in arrival hall) - after arrival at conveyor belt. Also online check is only possible if you have pre-booked the seats (with add. costs) - only mentioning this after you finally filled-in the registration forms.","","","Economy","","2.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","L Frederic","Germany","2011-06-03","FRA-AYT-FRA: Check-in at 4 am was a mess and had to wait over an hour to get checked in as 6 or 7 flights were leaving early. However counters were well organized an electronic system was assigning counter numbers to the guests and representatives were walking around calling for passengers with flights that were about to close check in. Check in staff in AYT unfriendly didn't cared about seat requests and gave me an aisle stating flight is full although it was half empty and I was able to move on board to an empty row. Both flights were on 757-300 aircraft in good shape with retrofitted seats on inbound flight. Full meal on both flights and movies shown. Headsets need to be paid for. Crew friendly and announcements in both English and German. Would fly them again although sometimes it's a hit or miss experience and they're often affected by huge delays. If price and schedule are fine I would rather go with Air Berlin or TUIfly.","","","Economy","","7.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","O Vuigner","Switzerland","2013-09-01","MXP-PRG-IEV (19/6) / MOW-PRG-MXP (27/8). Excellent overall service with choice of beverages. On longer flights (PRG-IEV and MOW-PRG) warm lunch/dinner served on shorter flights (MXP-PRG) only snacks and beverage. Wine and beer available on all flights. Very friendly staff. New planes on all sectors flown. Prague airport is small modern and clean excellent for short connections. Overall fare excellent value for money. Would surely recommend to others.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","D Freitas","Portugal","2012-07-24","ZAG-DBV. Lost their afternoon flight but was rebooked on the evening flight at no extra cost and easily. For a flight of 45 minutes they managed to serve a bottle of water and a cookie with a smile which was highly appreciated. Their A320 was clean with enough space and comfortable seats. The flight had some turbulence but this was dealt with high professionalism from cabin crew. Departed and arrived on schedule. Very impressed with their service.","","","Economy","","10.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","O Smith","Mexico","2011-12-29","CUN-HAV-CUN. Both flights delayed for over an hour and although service on the first flight was good the second flight was terrible. Try to avoid or just be patient.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","2.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","V Penny","United Kingdom","2011-12-14","Flight from Gatwick to Holguin was smooth and I was impressed with the food and legroom on the plane. However our next flight with them was a different story. We were flying to Havana at the crack of dawn and were informed there would be a stop off - after only 15 minutes in the air we arrived at another airport and had to disembark before we took off for Havana. If I thought that flight was bad I was in for a shock regarding the last flight home. 4 hours before we were due to leave to the airport we were told our flight was going to be delayed 11 hours. Returning to our hotel room we were told that it was delayed yet again but didn't have any idea for how long. Waited overnight to find out that another 18 hours delay was expected. When we finally got the airport there was a further 4 hour delay! So altogether a 33 hour delay which resulted in us missing our connecting flight back to Scotland and an overnight stay in Gatwick. Flight home also consisted of ham and cheese twice and no inflight entertainment and filthy toilets Will never fly them again.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","3.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","J Arnold","United Kingdom","2011-12-13","We flew out to Holguin 24 hours late so we lost a days holiday. The service was poor the food going out wasn't too bad but the only drink we had was served with the meal apart from water. The inflight entertainment was non existent which isn't good on a 10 hour flight. After a while the toilets were awful dirty with no soap or toilet paper. Staff didn't seem to care and had no interest in passengers. The flight coming home was delayed 6 hours the food wasn't good - cold meat and cheese for the main meal which was very dry and then for breakfast we were served a dry cheese and ham roll with no butter. Delays are apparently very common with Cubana. The flights spoilt what would have been a good holiday next time we will fly Virgin.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","H Castle","United States","2011-03-20","SAN-IAH-AMS BRU-EWR-IAH-SAN return. Domestic segments on B737-800. IAH-AMS on B767-400ER. BRU-EWR on B777-200ER. Planes clean and in good repair service professional and friendly food above average and baggage arrived with me. DirectTV on domestic flights a plus older IFE on B767 adequate AVOD on B777 excellent. New lie-flat seats on B777 very comfortable.","","","Business Class","","9.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Karen Robertson","United States","2011-03-16","Continental has gone to the dogs. They publish rules for one pass members but don't follow them. Today I tried to book a flight for February 2012. I called at exactly 1 minute after midnite Houston time. I was put on hold for 1 hour and 50 minutes. I used other phones to call other continental numbers and got recordings saying that their call volume was too high and they could not take my call. At 3am I finally got a real person who said there were no seats on February 15 16 or 17 for One Pass members. I could call back in a few days. This was on the heels of having cancelled one cruise because Continental could get me to Buenos Aires but they could not get me home. It is obvious that they purposely ignore their own rules so that you cannot use acquired miles.","","","First Class","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","A Macarron","Denmark","2013-06-05","LIM-PTY on a tired 737-700. Flight was expensive. I managed to get the emergency exit which made the flight quite comfortable. Happy to get a warm meal not used to that for a similar flight in Europe anymore. Cabin crew just did their job no smiles. I was shocked at the lack of safety checks both at takeoff and landing. The gentleman next to me had a large bag blocking the emergency exit. None of the crew members noticed despite one FA reminding us to read the evacuation instructions they just didn't even look. The same for seatbelts before landing. They did walk down the aisle but didn't bother to look. I've never seen this before. Finally by the end of the flight I went to the rear toilet and took my rubbish to the galley. When I handed it to the FA he gave me a nasty look I should have left it on my tray and have him come pick it up. Disappointed.","","","Economy","","5.0","4.0","3.0","4.0","2.0","","","3.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","A Gracia","United States","2013-06-03","JFK-PTY-REC and REC-PTY. Return segment from PTY-EWR was with United. The most direct route to Recife from NYC with a Star Alliance Carrier that I could find. For business class the tickets were comparatively cheap. All flights were on 737s which were refurbished. Continental equipment. Business cabin was the same as you would get on a domestic US flight. Seats didn't recline much no foot rests no in seat power and overhead monitors. Vegetarian food options were bad mostly soggy grilled vegetables and tiny portions. They also seem to have barely enough for the people onboard. They also seem to ration the alcohol and don't serve it very willingly. On the PTY-REC flights they serve a snack first instead of a meal. They serve the meal 2 hrs before you land at 11 pm at night. On the flight from REC-PTY they didn't turn on the entertainment system. Overall the airline served a purpose it got me to Recife from NYC in the least amount of time and with Star Alliance but I wouldn't fly them again if I had a choice.","","","Business Class","","4.0","3.0","3.0","2.0","1.0","","","4.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Simon James Wachter","Switzerland","2015-03-25","Flew LUG-FLR via GVA and back. Excellent airline. Flights on time FA very friendly and service excellent! Would fly with Etihad Regional again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","M Watts","United Kingdom","2014-12-22","Flew DUS-STN booked on Air Berlin flight was operated by Etihad regional which in turn is operated by Darwin Airlines. Flight was slightly delayed leaving which wasn't too much of an issue. Boarded onto buses by very disinterested gate staff and taken to the remote stand flight was only 3/4 full which was nice crew member was very professional and smiley welcoming everyone onboard with a big smile. Did look very professional in uniform. Service was started but there wasn't much point given a cold towel the sandwich is the smallest I've seen either ham sandwich or cheese sandwich and either water tomato or orange juice tea or instant coffee or soft drinks. No beer or wine was available like most other European carriers. No water in the toilet sink to wash hands only the cold towels to wipe hands. Landed at STN only to be disembarked by Menzies into the satellite which had been evacuated due to an escalator fire the arrivals tunnel was very smokey ground staff from swissport came to our rescue and took us out to a stand where we had to stand for over 30 minutes until a bus came to take us to the arrivals hall although not Etihad regional fault didn't really help with the overall experience. Would not book with these again as I didn't think the offering on board was worth the extra cost compared to other airlines flying the same route a real shame as I did expect more.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Emilio Vargas","United States","2011-05-21","First time I fly with Condor (Comfort Cabin) and also last time. We had a 6.5 hour delay taking off to Frankfurt. I purchased Comfort Class (supposedly equivalent to Business Class) and to my surprise on my connecting flight to Munich they booked economy -if you pay Business you should get Business. The food is not impressive at all. The staff en route to Frankfurt not the best though the staff on return were very good.","","","","","1.0","","","","","","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Judy Ransom","United States","2011-05-18","We flew Condor from Frankfurt to Ft. Lauderdale. The flight was over 8 hours late taking off the crew did not perform the safety instructions and most of the Captains comments to the crew and passengers was in German. The crew did not translate his dialogue so most of the English speaking passengers were not aware of the issue with taking off - turned out this was a mechanical problem. We checked in at the airport 2 hours early for the flight and were told then that it would be delayed 8 hours. We were not given a reason or any kind of assistance. We also had to cancel our hotel reservations in Ft. Lauderdale because we were so late getting in (3am instead of 7pm). It was really a bad experience after a great 16 day cruise vacation.","","","Economy","","","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","David Hruby","Czech Republic","2013-07-27","PRG-BCN and back. I did online check in so no waiting at he airport. Flights were operated by CSA's new A330 with plenty of legroom and great IFE. Cabin crew very attentive nice and smiling at all times. Catering was standard as on all European flights. Consisted of caramel cookies and selection of soft drinks beer wine coffee and tea. Flight attendants did rounds offering water. Looking forward to my next flight with them.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Terry Valley","United Kingdom","2012-07-22","LGW-ZAG-SKP on older A319. First sector delayed about 20 minutes but made up time in the air. Ordered a Gluten intolerant meal on the Croatia Airlines website no gluten intolerant meal available on flight. Second sector delayed about 30 minutes no gluten intolerant meal available again. Landed at SKP late and sat on taxiway for 20 minutes with no explanation given.","","","Economy","","4.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Kevin Vermeer","Netherlands","2012-07-15","Amsterdam - Zagreb and back. Well maintained and clean A319 airplane. Takeoff was on time the snacks they offered was more than enough for such a short flight and was very tasty. Their new seats were comfortable the crew happy and smiling. Both flights were on time the price of the ticket was not the cheapest option but still good enough for the quality you get.","","","Economy","","8.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","S Wilson","United Kingdom","2011-12-03","Outbound - My partner and I were travelling Gatwick to Cuba for a two week holiday. We got on the plane to discover the rubbery arm on my seat hanging off. As we took off my partners seat reclined along with the passenger sat in front of her. This continued every time we had a slight incline throughout the flight. About an hour into the flight I asked the stewardess if there would be any films to which she replied ""sometimes we do sometimes we don't"". Needless to say on this occasion they didn't provide any. When the food cart arrived we learned that they had already run out of wine and as the flight progressed they started to run out of every other liquid content. Inbound - An hour delay we had still not boarded no representative at the gate to advise us. Yet again there was no inflight entertainment with no explanation. We had an average meal which needless to say was our only highlight to this journey. My partner and I are frequent travellers yet have never experienced such an embarrassing display of customer service.","","","Economy","","3.0","2.0","1.0","2.0","1.0","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","P De Valle","United States","2011-11-23","CUN-HAV. We flew both legs of our journey on a newish Tu-204 which is similar to the 757. To be truthful I was disappointed that the flights weren't on the Yak-42D. The Tu-204 was modern and comfortable although the seats were a bit hard. Flight staff were friendly and attentive enough certainly on par with their US counterparts (which probably isn't saying much). The only downside was that both flights took off about an hour late.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","S Chapman","United Kingdom","2011-11-21","LGW-HOG. Economy class. Awful journey inflight entertainment non-existent - crackly DVD showing Spanish cartoons and headphones system did not work. Seats broken and uncomfortable. Service very poor and could not hear any of the announcements. When I signalled for a stewardess to come and speak to me I was shrugged at. Temperature was high in the cabin throughout flight. HAV-LGW. Upgraded to Business Class this was really worth it. Staff attentive and the food great. The entertainment (although audio still not working) was better quality. Upgrading to Business Class was like upgrading to get the quality of most other airlines I've flown with in Economy Class.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","3.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Trevor Harrison","United Kingdom","2011-03-15","Just taken a return flight from UK to Newark USA. We paid extra for return flights with extra legroom. We thought this well worthwhile (757 row 21). We were pleasantly surprised by the amount of room and felt the box underneath the seat in front was not a real problem. My gripe with Continental on both outward and return (and you will see this in lots of comments on this site) is our dissatisfaction with cabin crew. They are discourteous arrogant to a very high level and so full of their own importance that is almost incredulous. I for one will never use this airline again.","","","Economy","","5.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Art Ellis","United States","2013-05-16","COPA Airlines bumped us (my wife and myself) off their 11.50 morning flight 472 from Panama City's Tocumen International Airport to LAX on January 6. Re-scheduled us to fly on their 6.40pm evening flight instead. Spent 11 hours at the airport. Given a lunch certificate and a $300 future travel certificate. Arrived at Panama City Airport 4.5 hours early for our flight. We were told at check-in that we were bumped. Copa routinely overbooks their flights. Apparently passengers who boarded our flight confirmed the flight days earlier. COPA never told us to do that. The gate crew gave us no information. Service desk staff gave us misinformation: they assured us that our luggage would be transferred to the 302 flight and they assured us that we would get our special vegan meals. None of these things happened. COPA not being able to transfer our luggage from the earlier to the later flight meant that we had to wait for our luggage for 3 days after we got home. Our wonderful trip to Panama had this unfortunate ending.","","","Economy","","","4.0","2.0","3.0","4.0","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Masa Kato","Japan","2014-10-05","Travelled from Dusseldorf to London Stansted booked as Air Berlin flight but actually it was Etihad Regional operated by Darwin Airline. I could not book the seat in advance and were forced to wait at the airport until check-in counter opened. Flight was stated as delayed by 40 minutes but actually this was more than 60 minutes with very few announcements. Flight itself was comfortable SAAB2000 is unique aircraft with one seat on one side and two seats on the other side of the cabin which I like. Fortunately I sat on one seat which was good for me. As it was an evening flight they gave a bread snack which for a short flight is fair. As I like this aircraft maybe if I have a chance I will take this flight again however I would not recommend to my friends.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","3.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","A Davidson","Canada","2011-04-26","DUS-LPA. Upgrade to Premium cabin very comfortable great meal and wonderful service. Flight departure and arrival ahead of schedule and luggage on carousel in a matter of ten minutes. Great value and great crew.","","","Economy","","10.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Graham Watson","France","2011-03-04","Condor is a low-cost airline so you get what you pay for - except it's not actually much cheaper than proper airlines so basically what you get is all the disadvantages and none of the advantages. Food is pretty poor in flight entertainment poor customer service non- existent. If things go wrong cancellations late departures and arrivals missed connections etc don't expect to get any thing back - they deny everything and blame 'unavoidable circumstances'. My advice avoid them.","","","Economy","","","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Andrei Ivanov","Russian Federation","2013-07-10","BCN-PRG-LED on 8th June. Early check-in was quick and efficient. Me and my wife were given 2 seats in a row upon request. As it was early flight snacks and drinks (beer included) were on offer on BCN-PRG leg. I had no complaints. Short stopover in Prague passed fine - huge terminals may offer many varieties how to spend 2 hours in shops or restaurants. Boarding was well organized and uneventful plane load was about 90%. PRG-LED leg flight time passed quick nice and attentive female FAs supplied us with hot meal snacks and red/white wine without any surcharge. Clean cabin with fairly good pitch and legroom also kept us in good mood. FAs speak four languages (Czech Russian English German) and were very polite and smiling. All in all nice flight. I would opt for CSA next time.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Ilan Heinrich","Israel","2013-07-07","TLV-PRG on 24th June. Very crowded plane. Old fashion not well maintained seats. The worst breakfast ever experienced. Please try an alternative whenever feasible.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","T Woltch","United States","2012-05-28","Venice to Dubrovnik. Impossible to get online boarding passes as the drop down menu on the site did not display Venice as a departure point. The day of the flight we arrived 2.5 hours early but could not locate the ticket counter. When we finally found the counter we were third in line with 2 hours before the flight. At the counter we were told that although our names were in the computer no tickets had been issued for us. Four different clerks came to straighten out the problem but after 15 minutes we were moved aside to another window. Fortunately the call did come through from Rome and we were given our boarding passes 40 minutes before the flight by Austrian Air only to find out that the flight was delayed over 2 hours. When we finally boarded staff were unconcerned and handed us a small sandwich. On our final descent into Dubrovnik we were then told that because of high winds our plane was going to be diverted to Split. When we reached Split I tried to explain our situation to a representative and was told to go ahead and complain to the airline but that they would probably do nothing about it. Needless to say a bus arrived 15 minutes later to take the passengers back to Dubrovnik- a 4.5 hour ride. We arrived at our final destination 8 hours late.","","","Economy","","","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","S Clarke","United Kingdom","2011-11-03","Gatwick to Holguin. A technical fault delayed us for 5 hours and we were put up in a hotel. We had a 7.30 am call to be told we are going back to the airport but we were without food and drink vouchers. Finally at 6pm we get told to go back to the airport. We check-in for the second time wait and sit on the plane and wait. No communication from Cubana staff for over an hour we are all getting more and more upset and frustrated. We had to get off the plane and told we couldn't get our luggage as Servisair had all gone home. We had to go through passport control again and by this time all passengers were upset and really angry. Cubana left it up to Gatwick staff to look after us and gave us blankets and mats to sleep on the floor which is a joke! We cancelled our holiday with Cubana and booked it with a reputable airline.","","","Economy","","10.0","1.0","1.0","1.0","0.0","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Sue Hart","New Zealand","2011-10-29","Don't fly if you want to get somewhere on time. This airline seems to have far too few planes to operate the schedule - so they constantly re-route planes which means lengthy delays. We were trying to fly Cancun to Havana and got delayed 50 hours. They won't 'cancel' the flight because they then have to pay up to pax. On this leg they checked our bags in at the start so for the entire 50 hour delay we had no bags and no assistance trying to get amenities. Same thing happened when we tried to return to Cancun a week later delayed another 12 hours so our plane could fly a different route. Not prepared for another never ending delay we bought AeroMexico flights - huge cost but at least we got out without missing even more of the holiday.","","","Economy","","","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","A Lee","United States","2011-10-05","CCS-HAV-CCS. Received 2 emails a week before the flights that both departure times changed and had to change connection flight on the return. Arrived 4 hrs early to make sure the time wasn't going to change again but the flight was not listed on the departure board. 30 mins before we were supposed to take off there was a line to an unmarked check-in counter next to where we were told to wait finally check-in and told to go to gate 21B which doesn't exist but we all wait in the area of gate 21. 3 hrs later we are escorted to a bus that drives 10 mins away from the airport to an abandoned air strip. Ended up getting to Cuba around midnight and again they drive the bus away from the main terminal to another out of the way receiving area. Lost a day and gained unwanted stress on the way there.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","C Lynn","United Kingdom","2011-03-14","The worst airline I have used. Flew return UK to Mexico via USA. Cabin crew are the rudest I have met unable to answer questions politely. Found a passenger sitting in one of our seats on inbound flight - crew refused to remove that person so we were forced to sit apart and called ""pathetic"" for wanting to sit in our allocated seats. Told by another crew member they didn't have time to tell us what the drinks options were when we asked. Really poor service all round.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","R Thomas","United Kingdom","2011-03-06","BHX-EWR-PTY return SJO-EWR-BHX - best and cheapest way of doing this routing. Booking this multi leg and class trip on web site was easy with seat selection at booking no problem - much better than almost all others for odd routes and fare very competitive. Smooth trip both ways with 3 seats for two of us. Also booking business on one leg gets lounge access and early boarding for the other leg - as long as both trips are international. Seats OK AVOD excellent (if a bit American biased) on transatlantic sectors and service routine and efficient rather than warm. All flights on time.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","S Guerra","United States","2013-05-06","Aside from a small issue with the person doing check-in in Chicago all went perfectly. This airline was without a doubt superior to almost any US Carrier. Will use them from this point on for all Latin American and Caribbean travel. Great crews lose the chicken sandwiches. Aside from that on time friendly and flawless service.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","D Stratton","United States","2013-04-24","I flew round trip from Las Vegas to Panama and back business class. Business class was the same as most airlines economy class. The stewards and stewardess never smiled and was nowhere to be found for most of the flight. They served snacks to some people and forgot the rest. Very strange set up I must say. If they train their personal in customer service perhaps it would make for a better trip.","","","Business Class","","2.0","3.0","1.0","3.0","1.0","","","2.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","S Bryan","United Kingdom","2014-09-19","Travelled Stansted - Dusseldorf. Initial problem with ""please wait"" on check in board after waiting 30 minutes it hadn't updated. After a search I found a lone Etihad regional check in desk who was wondering why nobody was coming to check in? Flight departed on time. SAAB turbo prop seats and leg room were certainly more comfortable than low cost carriers. Return flight was delayed an hour. Overall did the job.","","","Economy","","7.0","","","","","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","L Wang","Canada","2014-08-02","Booked from Amsterdam to Zurich via connecting flight in Leipzig. First Leg of trip to Lepzig (Flight 255) was delayed by 5hrs but no rep or any announcement about this seemingly phantom flight until two hours after the scheduled departure. Five hours later still no flight seems the plane never even took off for its trip to Amsterdam. Still stranded at airport now. Even if flight eventually leaves fro Leipzig there is no way I will make the connection from Leipzig to Zurich which only flies once every 3 days! Now I will miss my flight back to Canada from Zurich. Wonder how much I will have to pay Air Canada to get me back home now! Avoid this airline at all costs!","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Kennedy","United States","2015-08-01","Coming from Paris to Newark, the plane I was on had 2 out of 3 generators fail, so we had to make an emergency landing at Goose Bay, Newfoundland. We had to stay on the aircraft from 3pm until 11pm with malfunctioning air-conditioning and toilets. During this time we received one small cheese sandwich and a chocolate bar. The Delta Hub in Atlanta said they would send a plane, then after 3 hours of waiting, the pilot received word that it had not even taken off. When the 'rescue plane' finally arrived after everyone (260 approx) being in the plane for 8 hours, we sat on the rescue plane for another 50 minutes until we finally took off at 12.10am. I arrived at Newark to find my bag had been sent to Atlanta. Because of all of this I missed a connecting flight. I write this from Newark airport, still not reaching my destination of LA. This is not the first time I have had an issue with Delta.","","Business","Economy","Clermont-Ferrand to Newark via Paris","1.0","1.0","4.0","1.0","1.0","1.0","1.0","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","M Ritter","Germany","2011-02-08","Had booked direct flight FRA-Sharm el Sheikh. Got message 4 weeks before flight that the flight was changed to FRA-Hurghada-Sharm which took one hour longer. Delay because a whole bunch of Miss Germanys to be cameramen flying to Hurghada. Passengers were filmed without consent even their explicit partly angry refusal was filmed. After lunch an onboard Miss- election was performed. Reading or listening to an audio book was impossible. Flight back from Sharm to FRA direct this time but again a Condor cameraman on board who filmed passengers without asking their consent. Fare should have been rewarded to passengers as they took us as extra supporters for free. Food was poor. Sadly you don't have much choice of airlines if you want to fly from FRA to Sharm.","","","Economy","","4.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","G Koukl","Switzerland","2013-07-03","CSA flight Milan Prague started with a long line of more then 100 people waiting at check-in 2 hours before departures time - no information. Two poor girls handled one passenger every 10 minutes constantly mixing business and economy lines. After the last passenger was treated it was late for customs and security so we were forced to buy ""fast track"" at 10 Euros per person.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","0.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Lynn Stone","United Kingdom","2012-04-03","Flew Gatwick Zagreb on a modern new to fleet aircraft 2nd April very good flight good leg room meal was tasty with free wine coffee or soft drinks very welcome. On the return leg Zagreb to Heathrow two weeks later flew in an older plane with extremely good leg room courteous staff and once again a tasty meal with free drinks - no inflight entertainment but a travelog of Croatia was playing on the overhead screens.","","","Economy","","9.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Andrija Matic","Croatia","2012-04-02","Over the last 30 days ZAG-AMS-ZAG ZAG-DBV-ZAG and ZAG-IST-ZAG. All flights on airbus 319 with new Reacro seats. Cabin was new and well maintained catering okay flight attendants polite. However each flight was delayed and no explanation was given. The worse was Zagreb to Istanbul return. Each flight was delayed more than two hours and crew as well as customer service acted like it was perfectly normal.","","","Economy","","5.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","M Peet","United Kingdom","2011-08-31","LGW-HAV return. After queuing at check-in for well over 1 hr with around 30 others were told our flight to Havana was overbooked. We all lost a day of our holiday. Similar shambles on return leg - I turned up at Havana airport 3 hrs before take-off only to see that my flight's departure time had been adjusted. Several poor souls who had the misfortune of turning up 2 hrs before the new take-off time were turned away due to the routine overbooking.","","","Economy","","","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","A Cunningham","Australia","2011-06-26","MEX-HAV-MEX. Excellent experience both journeys. Newish Airbus A320 clean good leg room and in great condition (possibly ex Taca). On time for both trips ( early departure out of Mexico City). Service was great efficient and pleasant also all crew bilingual (Spanish and English). Food absolutely fine (ham and cheese roll muffin etc). Flights were booked direct with Cubana online and no hiccups with e ticket as issued.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Crum","United States","2011-03-05","EWR-BCN Boeing 757 crew did adequate job. However beware the seating in economy. Many of the economy seats on B757 have extremely limited legroom due to some sort of electronics/media box under the seat in front of you. You can barely put one foot under the seat let alone two. Extremely uncomfortable on a long flight!","","","Economy","","6.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Foster","United Kingdom","2011-02-25","This is the worst airline I have encountered other than a few dodgy African internal flights where just arriving at your destination is considered a good flight experience. Cabin staff not very friendly at all. The food from Newark to UK was hot on the outside but almost frozen in the middle - they changed it for a different one but it's an uncomfortable feeling having just had a mouthful of undercooked chicken. The seat was the most uncomfortable I have sat in with a hard bar right at the base of my back. We paid more for the extra leg room but with electrical equipment under the seat in front it wasn't as roomy as billed. The entertainment package was good but the headphone socket was in the wrong place and it fell out every time I moved a muscle. The luggage was quick off the plane as was disembarkation. The movies we pretty good and the eventual hot meal was quite tasty.","","","Economy","","2.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Greco Davide","Italy","2013-04-22","First time flying with them going from BOG to PTY on April 8th and on to MEX two days later. They have a fleet of modern B737NG with new and comfortable interiors. Nothing to complain about the only minus was the food (ravioli) served on the 3.5 hrs flight to Mexico which was really inedible. Their hub in Panama City is a good and quite modern airport from where you can reach many destinations in Central and South America even if they should improve the immigration process which took almost an hour (about 150 persons to be checked and just 6 counters on duty).","","","Economy","","7.0","3.0","4.0","2.0","3.0","","","3.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Neil Henderson","United Kingdom","2014-06-25","London Stansted to Dusseldorf 07.25 Wednesday 25th June 2014. Arrived at Stansted at 6.15am only to find the flight had been cancelled. The Etihad desk (used by Darwin Airlines) was unmanned but the flight sign board directed me to another desk. Here I found some 20 people handing around and one very harassed looking guy on the phone trying to find out what has happening. Eventually after waiting more than an hour I was offered an alternative option to fly to Cologne but that wasn't suitable - no seats on the 4pm flight to Dusseldorf and the 7pm flight was too late. All told a pretty disappointing service especially as there had apparently been a cancellation of the 4pm flight the previous day. So off I went home and now have all the trouble of claiming back the money I spent on taxis and hotel booking. Easier for me to fly with EasyJet to Amsterdam and drive to Germany - will do that next time.","","","Economy","","","","","","","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Patrick Rowe","France","2014-04-09","Geneva-Florence-Geneva 30 March/2 April. One hour delay from Geneva no information given. Complete chaos at Florence airport no baggage delivered for an hour and a half and only one poor harassed Italian supervisor whose only comment was that the baggage handler must have gone home early. Return trip on time and uneventful. Overall cheaper than the train and usually quicker than driving.","","","Economy","","3.0","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Colby Ahern","United States","2015-07-31","Had to connect at Detroit to Boston. Flight landed at Detroit around 2.55, for a 3.20 connection. Talked to the flight attendent, who assured us multiple times that we would be able to make it to our connection. We ended up being excessively late. I normally wouldn't be upset about something like this, but I have been on several flights where they let off people that needed to reach a connection quickly. There was an available solution and the employee failed to use it.","","FamilyLeisure","Economy","Tampa to Boston via Detroit","1.0","4.0","1.0","3.0","3.0","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Sharon Doyle","United Kingdom","2015-07-31","We arrived at JFK, checked in and promptly went through to the departure lounge. Bought our Duty/Tax free shopping, to be told we couldn't purchase it from that particular shop as we needed to go to a different terminal via bus.
After a fiasco trying to find the lounge (building works going on and no clear notices), we'd walked the full length of the terminal to find our lounge had no Tim Horton's. Well it did, but it was in the domestic flight section, separated by a rope and we weren't allowed to duck under to get coffee so had to go all the way back to the far end of the terminal to get a coffee from Starbucks. That done, we went to find Duty/Tax free shop. When we asked a member of staff where the Duty free shop was, she smirked at us and said there wasn't one. Had I known this I'd have made my purchases prior to my flight to the States. Then we boarded our flight. The seats were ancient and everywhere appeared dirty. I'm 5'1 but was squashed into my seat which was lumpy and not comfortable at all. Dinner smelt like a cheap microwave meal and looked very unappealing. The staff weren't particularly helpful. My husband had medication to take, it took 3 attempts after requesting water for a glass to be brought to him. ","","Couple Leisure","Economy","JFK to Manchester, UK","1.0","1.0","1.0","1.0","2.0","1.0","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Alwaleed Althani","Qatar","2015-07-31","We had an early morning departure from Boseman Montana, we were a large family and we got a very helpful Delta Airlines check in staff. The flight in itself was nice, both legs were short but I was more comfortable with the older 757-200 seats from Salt Lake City to Las Vegas but they were quite similar, since they were both short flights. There was no meal service but a choice of pretzels or nuts or biscuits and the attendants were allowing us to have more than one thing. All bags came through without issue and on time.","Boeing 737-900ER , Boeing 757-200","FamilyLeisure","First Class","Bozeman to Las Vegas via Salt Lake City","8.0","3.0","4.0","3.0","4.0","5.0","3.0","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","W Löhr","Germany","2011-01-27","DUS-FUE-DUS. 757-300. Very Cheap tickets but zero comfort. If you're taller than 1.80 m don't expect any legroom. The rest was okay for the price (food service schedule).","","","Economy","","3.0","","","","","","","4.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","S Soerensen","Denmark","2010-11-20","We flew to Phuket and everything was all right. It was cheap and the staff kind. If you want more luxury you must pay more for the ticket.","","","Economy","","7.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Farouk Mogheth","Thailand","2013-06-30","Moscow-Prague-Moscow on my Bangkok to Prague trip. Czech airlines rarely let me down. The planes are new and clean fly on time and am adamant on thanking the young cabin crew for always making the flights more pleasant. They are attentive without being pushy. Love the airline's fresh hot bread (2x rounds) during food service and the numerable water/orange juice rounds through out the flight. Food tasty and fresh. Combined with how great Prague airport is makes my long flights from South East Asia less stressful. Now that they're starting to fly long haul I hope to see them flying direct to Bangkok.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","W Murow","Germany","2012-03-15","FRA-DBV-FRA. Outbound flight was two hours late no explanation given whatsoever neither on ground nor onboard. FAs on both flights seemed to be disinterested in servicing customers. On inbound flight I asked three times for a second cup of water three times I was assured that they will serve it. It never emerged.","","","Economy","","2.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Vladimir Gojkovic","Serbia","2012-02-23","Seat 4F (window) from ZAG to SPU on A319. Boarding was 30 mins late however only 10 mins late arriving. Online check-in helped smooth the airport experience. Inflight experience was adequate the crew young and polite and the catering adequate for such a short flight. Seats are horribly worn-out even though the plane itself doesn't look or feel old.","","","Economy","","8.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Laura Genoese","United Kingdom","2011-04-26","Cancun to Havana round trip. We waited in line for over 2 hours at the baggage counter for the first flight only to be told they had overbooked the flight and we'd have to wait another 8 houapologies. The plane was an older Russian model and it felt like a tank but got us there. People travel to Cuba with the craziest things (because supplies are so limited in Cuba) so check in took forever as folks had complete tire sets for cars mini refrigerators furniture shrink wrapped climbing gear and so on. So we arrived in Havana 9 hours later than scheduled thanks to the booking practices. The plane home left on time and was a much smaller older Russian model. When the air conditioner came on the entire plane filled with white fog. Again we landed without incident but it is not comforting to read the old Russian signs in the plane and realize that your seat is falling apart. Service on both flights was fine. The flight attendants looked like this might be on their pre-retirement leg. Would not fly again.","","","Economy","","2.0","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Nicola Robertson","United Kingdom","2011-02-21","I think we were lucky with our flights. Both our outbound and inbound flights left and arrived on time. The planes are quite spacious so there is more legroom in economy than other planes I have flown plus the plane wasn't fully booked so we had 3 seats for 2 people so could spread out. The inflight entertainment was awful unless you like watching cuban music videos football documentaries or surgery being performed - all of this in Spanish with bad English dubbing on the top. Food was good for airline but was disappointed with the 1 free drink which came for the meal. The cabin staff are rude - one of whom chewed gum with her mouth open for the whole journey home. Toilets were pretty disgusting.","","","Economy","","4.0","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","G Mothersole","United Kingdom","2010-12-03","Gatwick to Holguin okay. The return Havana to Gatwick flight was a farce. An inexplicable 1.5 hour alteration to the proposed departure time followed by further delay despite the aircraft being on station before the scheduled departure time. We only got on the plane after protests by several passengers. The flight was rather boring as many seats had no working lights or audio.","","","Economy","","3.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","E Brigard","Colombia","2011-02-21","I used Internet to purchase extra leg-room seats. It is a negatively misleading system as it leads you to believe all seats are taken when they are not. When I accessed the web page few days in advance to reserve seats it showed full plane. I paid extra for aisle which is already ridiculous only to find out after boarding the plane that it was half empty and had plenty of aisle seats available at no cost for users. In total I paid U$256 dollars for the premium seats which where everything but vpremium just because the system is set up so you only have the option of paying if you want to seat in any isle location. And this is after paying U$1330 for the round trip (Bogota-San Diego-Bogota). I believe this is an abuse against customers as we can't preview the real seat assignment for a flight on Internet just what Continental wants us to see. On top of all system was down in the segment San Diego-Houston and we were obliged to take whatever seat we could find. The employee at the boarding gate just told me my receipt of payment was not good to prove I had paid ""preferential seats"" and would not accept any argument about it. I finally got refunded (big deal!) for the trouble. Still the whole system and process stinks.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","N Shyshkin","Canada","2011-02-21","BUF-EWR-MIA First leg was nice and smooth on a DH Q400 with nice flight attendants. Newark to Miami on a 737-900 if you wanted to watch something you had to pay for it unlike JetBlue and Air Canada where it's free. Service was nice they treated the elderly with respect having a wheelchair for each one.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Kelly","United States","2013-03-22","We flew on 4 flights with COPA business class. I would only classify our flight from Rio to Panama City as true business class with leg rest and plenty of room. The other 3 flights were not even as good as most other airlines' premium economy - no leg rest and very little room to recline. The food and service were good for the most part. I would not take COPA again.","","","Business Class","","2.0","3.0","4.0","4.0","0.0","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Thomas Joy","United States","2013-02-23","San Jose to JFK via Panama and we were seated separately on both flights even though our reservation was made together. The customer service personnel were unable to straighten the situation out. As business class travelers who paid for excellent service we were severely short changed in the customer service provided. As a traveler I do have a choice in my airline and I will not be choosing COPA.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Susie Williams","United Kingdom","2014-02-25","I booked a trip from Cambridge to Amsterdam in October 2013 to fly March 2014. In Dec 2013 they changed the flight times significantly and again in February they tried to change them again wanting us to fly one day early. When I refused this they offered a flight out later on the original date but I lost patience with them and cancelled. I think we got off lightly not flying with them having now read the other reviews here. It's such a shame that Cambridge Airport has not managed to find a competent airline to open up these destinations I think many people were looking forward to the convenience of using such a local airport.","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Quei","United States","2015-07-31","The original reservation was SJC–ATL–BCN. Delta later modified my outbound flight and added a SEA stop between SJC and ATL, which added several hours to an already long trip, and this is the low point of my experience. SEA-ATL flight was delayed by 3 hours, and gate agents got us pizza and soft drinks, and alcohol was free during that delayed flight (delays happen, and these gate agents and FA's looked after us very well). Home-bound, ATL-SJC flight arrived 25 mins late. The other 3 flights were on time and uneventful. The check-in, gate, and onboard staff were friendly and efficient. I was surprised to be offered 3 choices for dinner on transatlantic flights, as well as a small mid-flight snack on BCN–ATL flight in economy class. Flight attendants were present through the flight. Seat-back screens provided great options for individual entertainment. The extra leg-room, boarding priority, and premium drink, are well worth the cost of a Comfort+ seat. I wish seats were wider but this is true of every airline I've flown in economy class. Luggage arrived on time. I will recommend this airline for international flights. I'm a former frequent flyer of United and American airlines, who never handled their flight delays nearly as reasonably and promptly as Delta did.","A330, Boeing 757, Emb175, Boeing 739ER","Solo Leisure","Economy","SJC to BCN via SEA, ATL","8.0","3.0","5.0","4.0","4.0","4.0","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","F. Edgar","United Kingdom","2015-07-27","Great airline! I booked with Virgin, but it turned out to be a codeshare. The IFE is considerably better than Virgin although the food wasn't as nice. I would gladly do it again.","","FamilyLeisure","Economy","Atlanta to London Heathrow","9.0","5.0","5.0","3.0","4.0","4.0","5.0","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jerry Krinsky","United States","2015-07-26","Excellent and friendly service with a smile from FA's. The Boeing 767 is the most comfortable aircraft flown by Delta as the seating is 2-3-2. I am able to sit next to my wife instead of sharing with a third person.  Again, Delta continues to be a step above the other large airlines","Boeing 767","Couple Leisure","Economy","SLC to ATL","9.0","5.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","Kim Klausen","Denmark","2010-09-02","I am very unsatisfied with Condor. For three times in a row Condor has changed the scedule of a flight I have booked. Last time they changed from a direct flight to a flight with a stop- over. From the beginning I could have bought a much cheaper flight if I would accept a flight with a stopover but I do not like a stopover. Condor sell a direct flight and afterwards they change it to a non direct flight without any disccount or possibility to cancel or change the ticket or getting the money back.","","","Economy","","","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Novotny Karel","Czech Republic","2013-06-28","Tel Aviv - Prague flight in Airbus A330-300. Far better than other two airlines on this route - El Al and Smartwings. Airplane was new and clean seats comfortable with excellent personal screens. Food was good as usual - no choice of two meals in the back of the aircraft. Flight crew attentive nice and walked through cabins regularly. Excellent flight.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Stursa Petr","Czech Republic","2013-06-23","Flight Dusseldorf to Prague normally takes 1 hour. In my case it took me about 18 hours. First flight was canceled second flight was delayed about 10 hours. No information about refreshment at the airport no vouchers no information about accommodation. I had to stay at the airport overnight without any information about future departure time of flight. Will never fly this airline again.","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","S Vukas","Croatia","2011-11-18","FRA-ZAG on well kept A320 with charming and friendly female purser other FA's also good. Leg room and seat comfort are excellent. Safety and flight deck announcements in Croatian English and German. Soft drinks beer and wine for free apple pastry served as snack on 1hr flight. Boarding and arrival on time even though flight was the last of the day.","","","Economy","","8.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Stephen D'Arcy","Belgium","2011-11-17","Frankfurt-Dubrovnik return. Airbus 319/320 very new with plenty of room and easy secure seat belts - on recent flights I've had to call for an extension so I know now it's the old planes not me. Drop-down screen for pre-flight and safety explanations. Snack served mid-flight with choice of soft drinks wine or beer and tea/coffee. Return flight diverted to Terminal B which meant a run of 35 mins to my connecting Lufthansa flight from Terminal A to Brussels.","","","Economy","","8.0","","","","","","","1.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Sharon Curno","United Kingdom","2010-09-24","Recommend the following if travelling on Cubana. Wear light clothing as the plane was full and they didn't seem to want to put the air conditioning on! Buy plenty of water nibbles etc (even alcohol) at the airport before going on their flight. The only things they serve on the hostess trolleys are their local beer and havana rum. Water is served in small plastic cups. The food wasn't bad but we didn't get a choice take it or lump it! Entertainment is so bad make sure you take books mags ipod etc. Its a long journey with nothing to do. Would I ever travel with them again - no.","","","Economy","","1.0","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","M Hannan","United Kingdom","2010-09-17","London Gatwick to Holguin and return from Havana. Flights were on time both ways. On the outbound flight the entertainment system was not working. Food good service was fine. Aircraft was a IL-96 built in 2007. Flight smooth seats were OK. Was fine for the price we had paid.","","","Economy","","6.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","A Ohr","United States","2010-09-09","After defunct Mexicana left us high and dry in Havana the staff at Cubana was helpful. They had the next flight to Cancun 5 hours after our canceled Mexicana flight and told us while it was booked there would probably be room for us. Come back in 2 hours. One and half hours later they tracked us down in another part of the airport and practically held our hand taking us from purchase to check-in. However then the bad news. The flight was delayed about 45 minutes before takeoff for unknown reasons forcing us to miss our United flight in Cancun (to Denver) and stranding us for two days due to a Labor Day crush in Cancun. And when I saw a wooden floor the first thing when I walked onto the plane and then the exit sign in Russian I was skeptical. And I've seen better overhead bins on city buses. At times I thought it would be my last flight ever but the rubber bands held together and somehow the plane made it.","","","Economy","","2.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Tim Powell","Spain","2011-02-11","MAD-EWR-DFW return. Reasonable economy class service on B757 MAD-EWR and upgraded to F on the domestic 737 which is excellent product. IFE on the transatlantic works well and a good selection of entertainment. Continental could do a better job with announcements no reference or apology made for the 2 hour delay out of Madrid even though it was obvious that the cause was weather conditions in New York. The breakfast on the return is inadequate a croissant with jam - thats it.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","A Telman","Kazakhstan","2011-02-09","IAH-MSY-IAH economy. Both flights on time. Very short flights so only water and refreshments on offer but crew worked very efficiently. They did not charge for the bags on the return flight and I had two bags to check in with total of about 12kg overweight!","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","M Pires","Brazil","2013-02-22","BOG to MCO with stop in PTY. Upgraded to Business for PTY-MCO. Had applied for the upgrade via Internet but didn't receive notice on time (24 hours before the flight) - so I had to stay with the Economy line and my boarding pass was changed at the gate. Because of that I had no chance to try their Copa Club. Crew was attentive and spoke English very well. Food and drink (red wine) were good. Entertainment was poor on that old 737 800 - no individual screens/choices. For the flight back (MCO-PTY) I got the upgrade on time but the United Club is located at Terminal B-Airside 3 whereas our flight departed from Terminal A-Airside 1. Amenities were worth the money and I felt well treated during the flight.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Roger Melly","United Kingdom","2014-02-20","October 2013 Cambridge - Amsterdam - Cambridge. Got to Cambridge airport (nice) 2 hours before departure to find flight was cancelled. We were offered to get a minibus to Norwich and fly KLM but the connection time to drive to Norwich in time didn't seem possible so we didn't risk this. A charter flight was put on to take us to Geneva (completely opposite direction to Amsterdam) where we would then take a KLM flight back to Amsterdam. Sadly by the time this flight landed at Geneva the last Amsterdam flight had already left leaving us stranded in Geneva overnight. We went from one desk to the next everyone saying it was someone else's problem then eventually got a hotel paid for at Geneva. Took a 5am taxi from hotel to airport the next day and and caught the first KLM flight out arriving at Amsterdam 18 hours late. Return journey was ok just minor delays though we kept meeting people who'd been stranded in the Darwin system with cancellations and stories to tell.","","","Economy","","2.0","","","","","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","K Lazarska","Netherlands","2014-02-07","Feb 2nd 2014 from Amsterdam do Leipzig/Halle flight F7 257 (original departure time 19.25 actual departure time: 21.45). Flight from AMS to LEI delayed by 3 hrs unexpected change of a boarding gate (to another terminal) nearly made me miss the flight. Of course no Darwin representatives at the airport. On the top of that - the flight (along with the change of the gate) has been absent from the ""departures"" board.","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Joy Myers","United States","2015-07-24","This is my first flight with Delta. It will also be my last. The cost of the tickets was outrageous for a 2 hr flight but it was a present for my daughters so I reluctantly paid it because it had desirable departure times and no layovers. The flight was to leave at 9.35 am. They texted at 5 am to say the flight was delayed until 11.11. Just as I was walking out the door I noticed another text saying it was now going out at 12.15. As long as I had time I decided to check in online. There I was informed that my flight had been cancelled but 'don't worry, we've rebooked you on a different flight. Yes, one that leaves at 5.03 pm, lays over in Cleveland and doesn't arrive in NY until 10.00 pm. Wonderful, my daughters are already on their way to the airport, one having sat for an extra hour waiting due to the initial delay. ","","FamilyLeisure","Economy","MKE to LaGuardia","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ivan Dzhur","United States","2015-07-24","It was my third flight with them this year. Quick flight from Winnipeg to Grand Rapids on July 17, and return on July 19. Smooth checking, boarding, clean aircrafts, on time departures and great service provided by ground and in flight personnel. Tickets a bit over priced, although at the same Delta provided great service. The only thing that could be improved are the snacks in economy.","CRJ900","Solo Leisure","Economy","Winnipeg to Grand Rapids via MSP","10.0","3.0","5.0","3.0","","5.0","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Heike Fischer","United States","2015-07-23","I fly a lot with Delta ans was always happy but this is the first time I need to deal with customer service and I'm super disappointed. I ask a question and keep getting a standard response which you can see is taken from a general sheet 'how to answer questions' which does not fit my question at all. And I can't seem to get one contact and one email from anyone to answer. It's now going back and forth since 14 emails and 2 calls and I have not received a response as per why they did what they did. Very disappointing. ","","Solo Leisure","Economy","SANto LHR via JFK","3.0","4.0","4.0","4.0","4.0","3.0","4.0","2.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","B Klug","Germany","2010-07-16","FRA-PMI-FRA. Tickets were rather expensive. Outbound we prebooked a so called Gourmet Meal which was not value for money. Service attentive and friendly. Seats okay but legroom very cramped. Inbound Gourmet Meal again not recommendable. Crew average. Seating in a door exit row very good. Overall nothing special expensive for a charter airline but at least on time.","","","Economy","","7.0","","","","","","","4.0","1"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","T Price","France","2009-12-19","FRA-MRU. Ticket prices are now expensive for what is basically a charter airline. Leg room in economy on outward leg was non-existent return leg was more comfortable after shelling out another 200 Euros to upgrade to Premium economy.","","","Economy","","2.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","K Nguyen","Czech Republic","2013-06-23","I flew one of CSA's new A330s to Seoul Incheon. Fantastic trip. AVOD in economy with large selection of movies and games. Food was excellent - choice between Korean bibimbap Czech chicken steak and Asian fried noodles. Airplane was new and clean. Staff was attentive had a drink service one every 30 minutes. The flight took off 20 minutes late bu arrived on time. Definitely comparable to Korean Air and KLM and perhaps better than Air France Delta Alitalia.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Colin Pay","United Kingdom","2011-11-16","LHR-ZAG-DBV return. Ready to leave the stand at LHR on time then over an hour late taking off due to ATC. Tight transfer in ZAG not a problem as same plane used for ZAG-DBV leg. Aircraft and crew fine meal and beer on international legs drink on 40 minute internal flight. Heavy fog in ZAG on return caused small delay.","","","Economy","","9.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","I Markovic","Canada","2011-11-07","Frankfurt-Dubrovnik. Impressed with the meal served on such a short flight. The only thing I didn't like was that there was no inflight entertainment. Flight attendants were friendly.","","","Economy","","7.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","S Good","United Kingdom","2010-08-19","Just Arrived home from a holiday in Cuba flying with Cubana airlines. I sympathize with the people that had bad experiences but our flight was on time we upgraded to Tropical class which was well worth it for GBP200 and had tons of room and good service. Granted the planes are old and Russian but still have to adhere to the same safety requirements. The inflight entertainment is terrible - in fact it's non existent but the food and drink were fine so take plenty of newspapers books and PSP games for the kids. Cuban's do things differently and the fine details are not perfect by any stretch so if possible I would choose a different and trusted airline if you have a standard you expect. For example I was told Tropical Class was better than Virgin Premium which is just a lie!","","","Business Class","","5.0","","","","","","","4.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","F Gulmohamed","United Kingdom","2010-05-28","Most frightening flight ever. Our flight was re-routed to Gatwick an hour into the flight due to a mechanical /technical fault. It was the most turbulent one hour flight ever and we were flying so low at one point we thought we would crash. It transpired the hydraulics of the plane had failed though they didn't tell us on the flight so as not to scare us - they told us instead that the plane has too much fuel in it which was why fuel was spewing out of the engine. We suffered a 19 hour delay in total as they has to find a new aircraft for us the next day and we spent the night at the Hilton at Gatwick. On the second plane that was re- routed for us from Paris the next day my husband's seat collapsed and the man behind him had to hold it up for him. Air stewards were nowhere to be seen. Cubana refused to give us a simple letter explaining the 19 hour delay which we may have needed for our insurance claim - they obviously don't care about customer service and have something to hide. Summary: Poorly maintained aircraft scant security measures and old planes with no apparent security checking procedures and poor customer service.","","","Economy","","1.0","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","C Leech","United Kingdom","2010-05-13","We took the Cubana flight mentioned in the previous review by E Vorster as we were unable to change our schedule and confirm the comments made. The service if you can call it that was terrible not one apology for the delay and a complete lack of interest by the cabin crew. We were lucky to be staying in Havana for three days so did not have to get an internal flight. Our flight back was by another airline as Cubana has problems with its planes again Euro Atlantic which is a charter airline just as bad as Cubana no entertainment toilets not serviced etc. We can only say that we would not fly with either of these airlines again even if they paid us to. If you have the opportunity to fly with another airline even if it costs more then we would suggest you take it. Our worst airline experience ever and we have flown with budget airlines to some of the best.","","","Economy","","","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","E Vorster","United Kingdom","2010-04-29","We've just had a pretty horrendous experience on Gatwick to Havana/Houlguin flight. Things started to go wrong when we received notification from our Tour Operator about a week prior to departure that the flight time had been pushed back by 3hrs. On arrival at Gatwick we were faced with unorganised check-in but managed to upgrade to Business Class for reasonable fee of £150pp. The flight took off on time but about 30 minutes into a very uneasy and bumpy flight the Crew made a rather startling announcement that we were immediately returning to Gatwick. No other explanation given no seat belts checked no reassurance no nothing. After a bumpy yet successful landing at Gatwick greeted by fire engines and applaud from passengers we were herded into a transit lounge via bus and kept waiting for news. Eventually after struggling with airport security to be allowed to use the toilets we were told we would be spending the night at an airport hotel. (This actually turned out to be The Hilton - the least Cubana could do after such a traumatic experience!). In the morning a Cubana rep came with news of a replacement flight that was leaving from Paris and was now going to make a stop at Gatwick to pick up the London passengers. Finally we learned that the 'technical problem' with the plane was due to a fault with the plane hydraulics. Nothing too serious then? We were assured that the replacement plane (although another old Russian Iliushin) could accomodate the London passengers (probably due to the number of people that were now refusing to fly Cubana). We went to the terminal to check in only to find that this replacement plane was destined for Havana (so not doing the Houlguin stop) which for us meant completing an internal flight which no-one could give us a scheduled departure time for. Faced with a total delay of around 32hrs we decided against it and re-arranged our trip for another day with another airline but I heard from another passenger I exchanged numbers with that on arrival at Havana up to 15 peoples bags were missing - left in London by Cubana because the plane was overweight. Take from this what you will - you get what you pay for but I for one will never fly Cubana ever again.","","","Business Class","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Joe Spinazola","United States","2011-02-08","Continental flight from Ixtapa Mexico to Houston cancelled Feb2011. No other flights for 4 days on Continental. Continually lied to by Continental personnel in Mexico about available alternate flights on American Airlines which we eventually booked ourselves for next morning. A feud between AA and Continental about booking software means Continental will not offer AA flights as an alternate. Told to sleep on floor in Ixtapa airport for 4 days! Offered no food vouchers no ground transport vouchers. Brutally bad service and treatment by this foul and primitive airline. Don't fly it you'll be sorry.","","","Economy","","","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","A Bower","United Kingdom","2011-01-22","MAN-EWR-MAN - ten years since I flew Continental and its not as good as I remember. Check in at Manchester was OK but a bit slow. 757 was comfortable and good seat pitch. IFE was good. Cabin crew average we were served Chicken or Beef on a 9am flight then cabin crew disappeared after drinks service. Also had to pay for alcoholic drinks which I thought was poor for long haul. Had to call cabin crew for water during flight. Seems they serve for an hour have five hours off then serve a snack 1hr before landing. Same on return leg. Food was average. No hot towels in the morning for overnight return leg Check in at EWR was quite efficient although no one spoke just directed to a check in machine and did everything else myself. Seems to be becoming a no frills airline but without the no frills price !","","","Economy","","7.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Cynthia Nodell","United States","2011-01-22","Three weeks ago we booked seats for my elderly parents to Florida from Las Vegas. We had to call an agent so they could sit together on the second leg to Ft. Myers. The only seats available together were extra legroom seats so I paid the extra cost. When we checked seat assignments today (thank goodness) we found that they had charged for extra legroom on the first leg of the trip but the seat assignment was in the economy seats and that they did not have a seat assignment on the second leg! We called Continental and they were totally unhelpful even though it was clearly their error. We ended up paying another extra 40$ so my parents can sit together because they gave us no other choice. Next time we will get them to Florida on Jet Blue. I will not use Continental again.","","","Economy","","4.0","","","","","","","4.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","S Flatch","United States","2013-02-19","MIA-PTY PTY-MCO. Both flights arrived early. Seats very comfortable. Service was OK - not great but not poor. Food was OK to good. Inflight entertainment was minimal - the same movie was shown on both flights. Upon arrival at MCO we were prevented from deplaning by MCO airport officials due to backlog of people in the immigration lines. I had a fairly tight connection and the Copa pilot was extremely helpful in persuading MCO officials to allow me to deplane. Overall very satisfied. I would fly Copa again.","","","Business Class","","8.0","5.0","3.0","4.0","3.0","","","3.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Leonard Matz","United States","2013-02-07","Our fight from GRU to PTY was 3 hours late. The problem as Copa correctly told us at least half a dozen times was not their fault. The underlying problem was due to an airport power outage. But Copa did not deal with it well. When we landed at PTY we could not find anyone to help us with information on our connecting flight. The business class seat on the second flight - PTY to JFK had no leg rest and barely reclined. Then they lost our luggage on the connecting flight from PTY to JFK. No Copa employee could be found in the JFK baggage arrivals area.","","","Business Class","","","2.0","1.0","3.0","2.0","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Dominic Chung","United Kingdom","2014-01-20","My wife and I went to Amsterdam for a short break flying out of and returning to Cambridge on 17 Jan and 19 Jan. Flights on both legs were fine on time and with good service and I have to say much improved since the last time we flew with Darwin (September 2013). It would seem that the tie-up with Etihad is beginning to bear fruits. I fly long haul to Hong Kong and Australia once a year sometimes twice. I might just consider starting my journey from Cambridge the next time.","","","Economy","","8.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Yann Pleindoux","Netherlands","2015-07-21","Got delayed from PAP, missed the connection and rerouted via MIA then ATL back to AMS. Delta agent in PAP was very helpful and put me on the flight I asked for, then Delta bumped me up to Business (Delta One). The new Delta BC with lie flat seat is really good. Window seats are even isolated (no passenger on the side). It is surrounded by the next seat which makes it a rather personal space. Having typically a low expectation of American carriers, the upgraded Delta BC is surprisingly good. Dinner is simple and well presented, service is quick and just what you need for a 7-8 hours flight. Connecting flight was slightly delayed but transit in ATL, is actually relatively easy and straight forward (from flight A to B in less than 15 min). I know it's no Asian carrier quality, but it is definitely changing my perception of US carrier and Delta seems on the right track to lift up its service. Will probably fly them again. Only negative point is arriving late in MIA there are hardly any Delta agents around (It's an AA airport!), so rebooking and hotel accommodation was tricky to figure. The Lost Luggage staff were very nice in fixing this quickly","Boeing 767","Business","Business Class","MIA to AMS via ATL","8.0","5.0","5.0","3.0","4.0","1.0","4.0","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Richard Winger","United States","2015-07-21","This is not an acceptable C class. The seats feel short, the pitch is tight and you really can't recline much if you want to somewhat respectful of the person behind you. Service is basic, no cocktails, no nuts, a plate of just about edible dinner with a glass of undrinkable wine right after take off. Engine noise is deafening. Hard to believe that Delta is able to deliver credible premium service on other routes. On the plus side, the FAs were personable, the southbound itinerary is convenient and the flight ran on time.","Boeing 757","Business","Business Class","JFK to BOG","3.0","1.0","4.0","1.0","","4.0","","1.0","0"
"condor-airlines","/airline-reviews/condor-airlines","Condor Airlines customer review","J Loeffler","Germany","2009-12-12","MUC-FRA-MAURITIUS: no good money for value at all! Economy class tickets were as much as 960€ although booked months in advance. Meals were of poor quality service non-existent. Charters just cannot do the long distance flights !","","","Economy","","2.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Ken Mundy","United States","2013-02-07","PRG-CDG. The flight was on time a fairly new A320/321 and the crew efficient and friendly. I did notice the seats were somewhat thinner than what I usually see but they were quite satisfactory.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","D Vaculik","Czech Republic","2012-11-06","PRG-MAD-PRG. I was very satisfied again. PRG-MAD plane A321 - fully occupied but silent clean crew polite and helpful. For food just a tiny pack of crackers but good offer of beverages. MAD-PRG new A320 great plane. Crew wasn't very polite.","","","Economy","","10.0","4.0","3.0","4.0","4.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","C Trikilis","Australia","2011-09-28","BCN-ZAG-SJJ on A319/Q400. Check-in at BCN poor you in fact use Lufthansa's desks (which is inefficient auto machines followed by bag drop but no reference anywhere to use it). After problems at BCN we left late good cold dinner served onboard with nice Croatian wine. Worn out A319 curtains closed for Business Class despite it being empty. Arrived only 10 mins late short transit at ZAG where everything was closed despite all the flights arriving/departing at that time. Prop flight to Sarajevo comfortable and quick - just 35mins on brand new Q400 snack and drink served onboard. Efficient and friendly staff throughout. One of the best flights I've had with this airline over the years they seem a bit hit and miss irrespective of domestic or international flights.","","","Economy","","9.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","S Vukas","Croatia","2011-07-03","ZAG-AMS A319. Online check-in worked well drop off baggage without waiting. Aircraft well kept all female FA's young and well presented smiling and chatty. Simple breakfast with free beverages few words from flight deck. Arrived 10mins ahead of schedule. Good value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","M Cross","United Kingdom","2010-03-22","We had 9 hour delay at Gatwick with only explanation as 'operational difficulties' The flight then went to Havana instead of our destination which was Holguin we then had to get internal flight. The food was worst we ever had on flight no films and the individual lights did not work so when cabin lights dimmed we couldn't even read. The toilets were not kept clean and ran out of soap and paper towels. If you have the choice please use another airline we certainly will never fly with them again.","","","Economy","","","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","N Kipp","Canada","2010-03-22","On a recent trip to Cuba I got in the lineup for my boarding pass before I realized that I had my expired passport with me instead of my current one. The supervisor on duty went out of her way to help me contact family to bring my passport to the airport. Since this trip would take my son an hour and a half she gave him her phone number to give her his progress as he traveled. She looked into alternate flights that I could take also. Once my son arrived at the airport she personally made sure that my luggage got on my plane since all other luggage had already gone. Our flight was great as was the service and friendliness of all staff.","","","Economy","","9.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","S Hutchison","","2009-12-16","London Gatwick to Holguin then Holguin to Havana and back to Gatwick. Our flight was comfortable and staff were pleasant and helpful. Toilets were clean and adequately stocked. The food was hot and a better standard than some food I have had on recent flights with UK charters. We had no problems with transfers or baggage which is still shrink wrapped on the way home. All in all a pleasant experience and I would fly Cubana again.","","","","","8.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Nathan Yu","United States","2011-01-20","NRT-EWR. Food was tasty but modest in portion. AVOD decent touch screen on-demand with a decent selection. Cocktails cost $7.00 so budget accordingly. Seat pitch is horrible - a very uncomfortable 12+ hour trip. Flight attendants a mixed bag but typical of US carriers. How US carriers manage to survive against their Asian competitors is beyond me my trip back to Asia in March is on Singapore Airlines.","","","Economy","","4.0","","","","","","","4.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Linda Bankerd","United States","2013-02-06","I had never heard of Copa until I purchased tickets to Costa Rica. With one exception all went well. Generally on time friendly efficient service. We had a rather short connection in Panama City the plane was a little late arriving so we had to run to make the plane not easy to find the gate as the airport was in the process of changing the signs. The luggage did not make the connection but it was delivered to our hotel by mid morning the following day. The vegetarian request was delivered - very good food. One nice little surprise - you could get a glass of wine or a Coke!","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Pomeroy","United States","2013-02-06","Copa is not my first choice of carriers for flights to Central and South America for several good reasons. Ground personnel are most often rude indifferent and intolerant of individual needs. Many choose not to understand passengers who need assistance in English. I do speak Spanish which is a good thing when checking in because the agents will invariably try to charge you extra baggage fees for oversized or overweight baggage and seldom back down. The airline has a horrible record for on time departures. Onboard don't expect much in the way of amenities the cabin is more akin to a domestic first class cabin. Seats on the 738 fleet are all leather with a comfortable seat pitch and a comfortably wide width. However they are old recliner type seats with only a slight recline - but even that feature is commonly in a state of disrepair. AV equipment on board is very old with some aircraft's still featuring the overhead small TV screens every few rows. Audio choices are very limited when they function. The upside are the inflight crews who are friendly professional and very apologetic about the state of the cabin equipment. Food and drinks are reliably good and the flight deck crews are just as good as the inflight crews. Business class fares are usually a fraction of what the other carriers charge so book it only for the added bonus of extra seat space and check your high expectations at the counter along with your bags - which may or may not arrive with you at your final destination.","","","Business Class","","5.0","3.0","5.0","4.0","2.0","","","3.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","R Smith","United Kingdom","2013-12-25","I am a regular traveller into Amsterdam and live near Cambridge so I thought I'd try Darwin instead of the usual low cost carrier from Stansted. Flight from Cambridge to Amsterdam was delayed 30 minutes not the end of the world. However the flight back was awful! 2 hours before it was due to leave it was cancelled. The flight was at 9.05pm so after walking around trying to find a Darwin representative (who don't exist) I found out that they use Servisair for this job. The women was very polite and understanding and booked me into a local hotel telling me that the next flight was at 12.35 the following afternoon. I arrived back at Schiphol the next day and whilst queuing to drop off my luggage I was informed that there was a 3 hour delay on this flight! I checked my luggage in and settled in for another 5 hours at the airport. At 12ish I happened to just check the departure board to see what the new expected departure time was only to see that the delayed 12.35 flight was no longer delayed and was boarding! There was no information stating this in-between. I then legged it to the departure gate and proceeded to stand on a shuttle bus for a further 20 mins whilst there was a delay in fuelling the plane. Eventually was took off. Just to complete my horrific experience with Darwin I arrived back at Cambridge unfortunately my luggage did not! There was less than 20 people on the plane! They can't even organise that! Never going to use them again.","","","Economy","","","","","","","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","C Hart-Davies","United Kingdom","2013-12-20","I have used Darwin airline twice now between Cambridge UK and Geneva. The first time the airline introduced a stop over in Paris after I had booked and brought the scheduled departure time from GVA forward several hours. Major disruption and additional cost for me but decided to give them one more try. Unfortunately on the second trip I received an incomplete text message on the evening before my departure to Geneva to inform me that ""due to operational reasons the flight the very next day had been brought forward by 3 hours"". Again major disruption and expense or face throwing my ticket in the bin. Real shame because the airport at Cambridge is a refreshing change from the hassle of a major airport and the Saab aircraft used by Darwin are superb. But this has to be the last time. Back to major airport hassle and airlines which keep to their schedules.","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Rosemary Westgarth","United Kingdom","2015-07-21","We'd already flown Delta NYC to Nashville and were happy with it for shorter flights. However we were unhappy with business class Atlanta to London. It was either stiflingly hot or freezing cold. The seats were meant to lie flat and the advertising shows a woman lying on her side on the flattened seat. Interestingly she is a petite woman as anyone of average size would only be able to lie on their back when the seats are reclined as the legs are enclosed by the seat in front. My husband (who luckily likes to sleep on his back) and I swapped seats half way through as my seat was faulty and would not recline at all but I was still unable to sleep because of the seat configuration. I am a woman of average size. When my husband took it over he fiddled to see if he could get it a bit better and succeeded in releasing the leg rest which then became stuck so he spent the rest of the flight bolt upright with semi-raised legs even for landing! The two younger female flight attendants were pleasant and tried to help but the older chief stewardess for Business was curt and initially asked me what I had done to the seat! As there were no spare seats in business and no first class section she was unable to re-seat me. They tried manually fixing it and re-setting the seat, remotely, electronically but didn't return to see if it had worked - I had to call them again - and and finally (after 30 minutes of wrangling with it) the head stewardess said the magic words ""sorry about this"" (the one and only apology). Really she couldn't have cared less and when she handed out mints at the end of the flight she didn't ask how it had gone or apologise again. The food was very poor for business class (compared to BA for instance) and my husband's gluten free food was functional mainly consisting of fruit especially melon though his chicken main course was actually better than my standard meal. Breakfast consisted of granola (so sweet it was horrible) or eggs and he got a dry bread roll which was unheated (most gluten free bread is only palatable when heated) and a very poor quality gf sausage. There is such a huge range of gluten free foods now that it seems as if the airline's caterers are just not trying. Food was certainly no better than economy and fell short of Virgin Premium Economy which we flew out with. We chose Delta and the route because it had the best connections but next time we'll avoid Delta long haul.","","Couple Leisure","Business Class","Nashville to London ","3.0","1.0","1.0","1.0","","4.0","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jerry Krinsky","United States","2015-07-20","I was warmly greeted on entering the aircraft. The service was excellent, always with a smile. However, the cabin was very warm and noisy (we were seated over the engines). My wife had a window seat while I had a middle seat. EC is worth the money. I purchased a snack box which was just enough to keep away hunger pains, but nothing to brag about. The WI FI did not function until 2 hours into flight. However, Delta is certainly better than their competitors.","Boeing 757","Couple Leisure","Economy","ATL to SFO","8.0","4.0","5.0","4.0","","5.0","2.0","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","D Vaculik","Czech Republic","2012-11-06","PRG-OTP-PRG. New comfortable clean A319 to OTP. OTP-PRG older 737. Cabin crew was helpful a nice on both flights. Food was small but delicious. All non alcoholic and alcoholic beverages free of charge. You can ask for spirits.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","S Dior","United Kingdom","2011-06-16","My flight from Zagreb to Dubrovnik was abysmal. I checked in my luggage and had a microscope needed for study at my destination as hand luggage because it was delicate. Every airline in the world has been fine about this as the microscope fits into hand luggage space at the right measurements. The manager on duty that day was behaving in a very negative way and would not let me board the flight unless I put the microscope under the plane in luggage. She said I had to pay for a whole new seat to bring it with me costing 150 euros. I was not able to do that and she would not discuss the issue and insisted it went under the plane She ensured by word of mouth that it would come to no harm or damage. When I took the microscope out of the luggage at my destination it had been badly damaged. I was dismayed. I would like to say that this airlines staff were rude non customer friendly and not helpful at all. In fact worse than that she actually caused my baggage damage with a lie about its safety.","","","Economy","","","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Bobby Giannakopoulos","","2009-07-19","YU -SNU return. A320 lease from Taca airlines instead of an Ilyushin aircraft. We chose this airline because it had decent schedules. Check-in in Montreal was normal. The legroom was really good for a 3h30 flight. Safety demo shown on video in Spanish with English subtitles announcements onboard also made in French. Service onboard wasn't the best but it was average however one flight attendant didn't seem to like her job. On return flight check-in in Santa Clara airport was slow and disorganized. Sure Cubana is not a great carrier like Air France or Lufthansa but it's okay.","","","","","6.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","C Wigg","","2009-04-14","I had booked to fly to Cuba with Cubana in July 2008. The airline then rescheduled the flights and I was unable to travel on the new dates and so had to cancel. A year later I am still waiting to have my flight refunded. So I can't comment on the quality of the inflight service but the customer care is dreadful. They never answer calls emails letters etc and it looks like I'm going to have to go to court to try and get my money back. Great shame.","","","","","","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","H Jugdev","","2009-04-14","Terrible is the only word left in my mind after a flight with Cubana I upgraded my wife and I to Business class on the outbound flight upon arriving at our seats there were two members of staff that begrudgingly vacated when asked. The flight had no inflight entertainment and the safety video was abandoned why? The inbound flight was the worst! Firstly Cubana cancelled our flight opting to fly us to France then we had to arrange our own swap of tickets before boarding. The staff were exceptionally rude; one attendant threw my wife's inflight meal at her!","","","","","","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Louis Pelletier","","2009-03-29","I fly Cubana regularly (2 times/year) since 2003. I never encountered the delays and problems some people from Europe reported. For the food onboard I noticed that the quality out of Montreal seems superior than the one out of Habana - prices are sensibly lower than other airlines for the same quality.","","","","","8.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","James Wallace","United States","2011-01-14","If you enjoy flying from the West Coast to the East Coast of the United States with the Fasten Seat belt sign on all of the time this is your airline. Flying from LAX to Houston was a very smooth flight and the flight attendants were efficient bring beverages by several times. After reaching cruising range (about 25 minutes) the pilot announced that he would be keeping the fasten seatbelt sign on and he never turned it off. Houston to Orlando saw major turbulence but the flight attendants stayed on their feet servicing the passengers - even when requested to sit down by the pilot. In short service is excellent but I felt like I was treated like a little kid.","","","Economy","","6.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","P Rosemann","United States","2011-01-14","FRA-IAH. A mixed experience. My flight had been booked through Lufthansa Continental's code share partner - as a result the check-in at Frankfurt took 30 minutes as my reservation was difficult to locate. Because Continental's plane arrived late in Frankfurt we lost our takeoff slot so that our departure was delayed by about 2.5 hours. Disingenuously a flight attendant blamed the delay on German inefficiency! Plane was only half full so I had two seats for myself - good as there was no audio in one of the seats. Food quite poor; I would honestly say barely edible. There were no hot towels or free drinks. When we arrived I had missed my connecting flight and had to stand in a long line to wait for my rebooking. Continental did offer everyone hotel and meal vouchers. Bottom line: a bearable experience. I'm not sure I would book Continental again between the US and Europe.","","","Economy","","5.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","J Sabaduquia","United States","2011-01-14","MNL-GUM-HNL-IAH-EWR flights to GUM and HNL operated by Continental Micronesia. All flights on-time friendly flight attendants and food above average. PTVs in each seats except for the MNL-GUM leg.","","","Economy","","9.0","","","","","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","M Higgins","Australia","2013-10-22","We were flying from Geneva to Rome. F7 0158 on 18th of October scheduled departure of 2.10pm. Flight was delayed to 5.30pm then 7.30pm then 8.20pm. At no time was a staff member at the gate to update us. Was given a 10 franc voucher for the 6 hour delay. Further more there was no food to buy onboard and the reading lights did not work. Would never fly with them again!","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Gina Nahai","United States","2015-07-19","Delta is running a scam by calling this cabin first class. The seats, although slightly wider than in coach, do not recline, have no footrests, no phone or computer chargers. The leg room is only about 5 inches more than in coach. On my outbound flight, I had to pay for watching movies or television-any kind of television. The food is inedible. I've flown premium economy on other airlines (BA, Virgin Atlantic) that was much better than this.","","Business","First Class","LAX to DTW","1.0","1.0","3.0","1.0","1.0","1.0","1.0","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Alwaleed Althani","Qatar","2015-07-18","This the first time I have flown on Delta in 15 years, it was a short flight about three hours an early morning departure 6.50 am we arrived ahead of schedule, a very smooth flight with a very smooth landing. Our pre-order Muslim meal was delivered and it was a very filling and flavorful vegetarian sandwich. The cabin crew were very friendly and the entertainment system was very good. The seats left a lot to desire, a business class seat on flydubai was more comfortable which is a low cost airline, Delta need to look on upgrading these seats on their new orders from Airbus.","Boeing 737-800","FamilyLeisure","First Class","Los Angeles to Seattle","8.0","2.0","5.0","5.0","5.0","4.0","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","V Rami","France","2012-10-24","Flying from Paris to Odessa via Prague everything went particularly well. Flights were on time the crew was helpful and polite and I got my luggage without any problems. Furthermore the price was very cheap despite I booked my tickets less than a month before departure.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","A Nakakes","Thailand","2012-10-14","AUH-PRG-AUH. The flights were good and on time crew were attentive. The seat in business class was rather new but dated design and not that comfortable. This is substandard seat even for a medium haul flight these days. The food was unacceptable. There was only cold food on the PRG-AUH flight. Even though it was a night flight there should be a choice of hot food. The guy in front of me had to ask an attendant to heat up his sandwiches. The airline allowed 24 hours internet check in but it was useless because there was no baggage drop-off point. You could really check in only a few hours prior to your flight at Prague airport CSA homebase? I will not fly with CSA again.","","","Business Class","","3.0","3.0","3.0","2.0","3.0","","","4.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","T Schaffner","United Kingdom","2011-05-26","LHR-Zagreb Pula-Zagreb-LHR flights on time. Online check in LHR-Zagreb-LHR. Lots of space a cold meal friendly service.","","","Economy","","8.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Alan Wan","United Kingdom","2011-03-22","London Heathrow to Pristina via Zagreb return. Online check-in was difficult from London. It allowed me to choose my seat then the on-line process failed. On my return on-line check was not available then again it was not available for BA and Swiss who I have used on this route. For a European short haul airline the onboard service was excellent. FA's were friendly and the food good. The longer sector from LHR-ZAG return included a proper cold meal. A full and free bar service. Even on short sector ZAG-PRN included a sandwich and bar. This is welcome given the poor availability of food to purchase at PRN and ZAG. Also the tight transfer time at ZAG restricts any opportunity to purchase food/beverage. The only problem I have with Croatia Airlines is the transfer at Zagreb as the airport is a joke and the tight transfer can be stressful due to slow security processing.","","","Economy","","8.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","Angie Sparrowhawk","","2008-12-24","I flew with my husband to Cuba in October with Cubana Business Class. The plane was old and Russian but comfortable with the most leg room we have experienced. The food was fine and catered for us as vegetarians. The staff were helpful polite and attentive. The only criticism was the films were not good.","","","","","8.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","K Mckenzie","","2008-12-07","LGW- Havana. Stopover in Holguin was difficult after an already long flight and no info given on how long we would wait on the plane before continuing to Havana. Food was minimal but no worse that usual plane food. Advice - take cards a good book and a stash of nibbles and drinks as only two small cups of drink were offered and nothing on sale by way of food or drink. On the plus side the seats chairs reclined way back. Main down side is no individual TVs one film in Spanish on shared screen and hard to see.Plane delayed both ways- 1 hr and 3 hrs respectively.","","","","","3.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","C Morison","","2008-12-03","Cubana must have sorted some problems out. Just returned from 2 week holiday to Cuba which included internal flight - Holguin to Havana. No delays at all newish aircraft - Ilyushin. Staff pleasant and food edible if slightly sub-standard.","","","","","6.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","E Ashford","","2008-10-10","Our flight was delayed by 36 hours leaving LGW to Havana and again by 36 hours on the return flight via Paris - plus a 2.5 hour delay in Paris whilst passengers alighted and new passengers boarded. Apparently the ""operational difficulties"" were as a result of the flight being merged with the Paris flight. The seats were uncomfortable and service was mediocre. Do not get me started on the food from Cuba - it is terrible. It appears that Cubana have been getting away with this for quite some time.","","","","","1.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","M Lamburn","","2008-09-30","Avoid Cubana Airlines. We went to the airport to find out that the London Gatwick-Havana flight was delayed by over a day without notice. It appeared the plane had come via Paris and French passengers were already on board. No explanation was given we received no compensation or hotel vouchers nothing. Coming back the same thing. We were only told at the resort when checking out that the plane was going a day later. We had to go via Paris where we had to stop to let French passengers get off and new ones come on board. He had to sit on the plane at Paris for over 2 hours whilst the plane was being cleaned. After over 15 hrs on the plane we finally landed at Gatwick. No explanation apology or compensation was given. It appears Cubana is saving money on fuel by combining their Paris and London flights. Therefore our travel insurance is not paying out for the hotel stay. The service was bad too.","","","","","1.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Steffen Frey","Germany","2011-01-14","EWR-MIA B737-500. Flight arrived on time clean and updated cabin. FAs did a very good job friendly and offered two rounds of drinks. Unfortunately Continental doesn't serve any complimentary food anymore on domestic flights and on this nearly 3.5 hours flight nothing else than crisps and peanuts could be purchased for breakfast. Self check-in in Newark quite inefficient as it requires a staff member to pick up the luggage in the end and takes longer than the normal procedure like in Europe.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Tommy Arias","Australia","2013-02-03","Few days ago I traveled Copa from BOG to PTY and SCL. I was told to depart on time on this airline is like winning a lottery ticket and indeed we were almost an hour delayed in BOG. The flight from PTY to SCL was delayed but by a few minutes. The crew are excellent they gave all they have to serve their passengers (maybe because I was flying in Business Class). In flight entertainment is awful. Overall I will give it 6/10.","","","Business Class","","9.0","2.0","4.0","4.0","1.0","","","3.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Andre Franca","Brazil","2013-01-29","MAO-PTY-SAL-PTY-ADZ-CTG-CLO-BOG January flying Embraer 190 Ejets. I notice that Copa is now a sort of low cost carrier charging legacy carrier prices! Front desk staff rude at best not welcoming customers chatting with each other having you to wait until they feel like calling you. The onboard service is now almost non-existent even on long flights you will get at most a tiny cold snack with a glass of beverage! The crew struggle to deal with non Spanish Portuguese speakers the seats are comfy though. I will start to look for alternatives.","","","Economy","","5.0","4.0","2.0","2.0","2.0","","","2.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Bernhard Hommel","Netherlands","2013-10-20","Booked a flight from Amsterdam to Leipzig and back. When I arrived at Amsterdam airport a delay of 3hrs was announced. No-one behind the counter but I was advised by the airport personnel that staff of another counter would represent Darwin. Went there but no-one present. Was referred to yet another counter yet another company yet another person. Having found this person didn't provide any more information. After 3hrs the counter opened and we could check-in with the confirmation that the +3h flight would be 100% on time and arrive in Leipzig without any further delay. While waiting for the flight I received an announcement that the flight was delayed by another 5hrs! As this meant that I missed the lecture I was to give in Leiden I gave up and went home. Was reimbursed by Darwin for the flight (no excuses of course) but still had to pay for hotel and train. That wasn't an isolated experience it seems as other passengers had more reports about 5-36hrs delays.","","","Economy","","","","","","","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","W Wijpkema","Netherlands","2013-10-07","We had a flight from Halle/Leipzig to Amsterdam with Darwin Airlines on 25 September 2013 (7pm) but the flight was cancelled. The gave us a voucher for a taxi ride and a voucher for the night at an Ibis hotel. There was no accommodation to get a hot meal. The next day the taxi brought us back to the airport Halle/Leipzig. The flight was planned to departed at 10.40am but after many hours waiting at 1.30pm we were told that the flight was cancelled again. At the service desk of the airport we received a coupon how to get our money back and the wished us a nice day there were no further options offered. We had the look for ourselves how to get back to Amsterdam airport. In the end we took the train to Amsterdam and after a delay of 28 hours we arrived at Schiphol airport.","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Parker Grant","United States","2015-07-16","Got to the gate 2 hours early, while changing my seat number with the Delta rep she frivolously pointed out that the plane wasn't there yet and she had no idea why. Long story short our plane was scheduled for a routine engine change on account of reaching so many miles. No one in the tower or the boarding team was aware of this. No matter who's fault it was the point is they obviously can't communicate and manage the airline effectively. Pathetic customer is service - it consisted of blaming the tower and pushing back the departure time every 15 minutes with full confidence that it would leave then. Well, it didn't. Eventually they got a a new plane and it left 2.5 hours late. I had a connection flight that I missed as a result.","","Solo Leisure","Economy","Salt Lake City to New York City","1.0","1.0","1.0","","","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Andrew Baumann","United States","2015-07-16","The Delta staff at Savannah Airport were so disgruntled, and the weather delays only caused the gate staff more confusion. Thanks to Delta, my wife and I have to sleep in a really nasty hotel room somewhere in nowhere Detroit because they were unwilling to help put us up for the night. Their advice was to take the Sky Miles packs and spend the night in the airport. Thanks for the toothbrush. Help with my luggage? Nope! We don't recommend trying to get your luggage off whatever belt it may have been diverted too. Help with a room? Nope. Take your travel kits and be on your way! Make a phone call to try to obtain help? Nope! Person on the other end of the line can't really speak very good English. $1200 got me stuck in Detroit on my way to Kansas City, in the nastiest room ever, without mine and my wife's medication because Delta take your money, but don't provide any quality of service.","","Couple Leisure","Economy","SAV to MCI","1.0","1.0","1.0","3.0","1.0","1.0","1.0","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Wilson","United Kingdom","2015-07-14","BOS-CDG, overnight flight on the 11th July and code-shared with Air France. Check-in was done via the Fly Delta app and was simple enough, paid an extra £50 for exit row seats which I am conflicted about. On the one hand, a good investment to have some comfort (nobody thrusting their seat into your lap on a red eye) and it's good to be able to stake a claim to those seats without relying on luck, on the other hand they were right next to the bathroom so had to deal with people standing between my seat and the wall all night and there was also nowhere to store my bag. Boarding took a little longer than expected due to a group of very excitable French children coming home from a summer camp. They were very loud, boisterous and actually downright rude but the excellent crew put a quick stop to their antics once they were on the plane. Otherwise there were no delays. The flight itself was exemplary, the staff were attentive and wonderful. The entertainment system is well-stocked and of good quality, I also loved the genuinely entertaining and funny safety video. The food was adequate, although I wasn't a fan of the meagre breakfast. No complementary alcohol on a long-haul also struck me as a little stingy. Overall I'm pleased with my experience and would recommend Delta to others.","","Couple Leisure","Economy","BOS to CDG","8.0","4.0","4.0","3.0","4.0","5.0","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","David Jaros","Czech Republic","2012-10-11","SXB-PRG on ATR 42 was smooth on time plane clean and tidy. No papers offered but small snack (crackers) hot/cold drinks or wine/beer served complimentary. Cabin crew patient with some Russian group with children who refused seat belting before landing. If there would be better deal on CSA (1 month before flight date) I would definitely opt for this airline.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Simon Gregorn","Croatia","2011-01-04","I live in DBV where Croatia Airlines has almost 100% monopoly and I am forced to use their services. The airplanes are worn out IFE practically does not exists FAs go from uninterested to rude. Delays are more a rule than an exception. If you need any assistance there you are on your own.","","","Economy","","1.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","S Vermeer","Netherlands","2010-12-06","Amsterdam - Zagreb A320. Flight on time inflight entertainment nice and cabin crew were more businesslike rather than friendly - don't have much to complain. The overall experience is good you don't pay much for the tickets but you get enough service and quality.","","","Economy","","8.0","","","","","","","4.0","1"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","S Hughes","","2008-09-17","We arrived at airport to find flight cancelled (Havana to London due to leave 8pm) - when asked no reason was given. We were told to wait in a queue and no info was forthcoming til passengers got stroppy. They put us up in a hotel for the night (hotel was quite nice - only good point). Next day the flight left on time (11pm) but went via Paris. Flight was delayed by 75 mins in Paris and still no explanation given no communication from flight staff - passengers getting very angry. Eventually we arrive in London after a 27 hour delayed departure and about 13 hours on the plane.","","","","","1.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","A Shah","","2008-08-26","We flew on Cubana to Hrvana via Holguin check in was chaotic. The plane was very old no inflight entertainment and food was not that great either. You have pay for any extra hard or soft drinks. The staff were very old compared to other airlines. The return on was worse. The plane had a fault and we had to wait for another plane. We were kept at the airport for over 8 hours with one sandwich and 1 drink. No toilet paper in the toilets and no inflight entertainment. Please do not book unless you have no choice.","","","","","1.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","D Swaine","","2008-07-11","London Gatwick to Havana return in business class (Club Tropical). Aircraft IL96-300. Outbound flight left 2 hours late but arrived on time as it omitted the scheduled stop in Holgiun. Great for me as I was heading to Havana but no doubt annoying for those going to Holguin. (It missed out Holguin also the following week 28 June - I met people who had been on this flight.) Return flight HAV-LGW left on time and landed 20 minutes early in Gatwick. Friendly and helpful staff on the plane. Food ok but not exciting. Unlimited free drinks (in business class). Films shown were fairly recent although the same on outbound and return flights. Toilets fine. Business class seat not as good as other airlines - only reclines about 45 degrees but there is plenty of leg room. No use of business lounge at Gatwick but you can use decent lounge at Havana. Taking account of the price paid I can't complain. For holiday I'd consider Cubana again. For work I'd choose Virgin. Also flew internally Havana-Holgiun return on Cubana. Approx 100 seater propeller plane. About 2 hours late each way. Offered a free sandwich and drink in airport because of delay. Cramped seating if you're 6'2"" like me. On the plane they served free drinks and a small cake.","","","","","3.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","G Woosnam","","2008-06-02","Gatwick to Havana via Holquin airport in May. We found cabin crew friendly and entertainment consisted of 2 quite recent good films. We travelled with our 2 children and they were always catered for first which means a lot. Very comfortable flight with adequate leg room much better than some airlines we have flown with. We would fly with Cubana again.","","","","","4.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","P Young","United Kingdom","2011-01-11","Boeing 757 Newark-Manchester. Extremely poor check-in process our party of 4 persons arrived at Newark Airport 2hrs 40mins before our flight to discover the only seats available were 11F 12A 16B & 16E. Having booked our tickets together we expected to be seated at least next to our partners! Upon arrival at the terminal we were advised by Continental representatives that we should have pre-booked our seats online 24hrs prior to the flight should we have wished to be seated next to our partners? Interestingly Continental had 5 seats available together with extra leg room for an additional $109.00 each - upon enquiry I was advised that even though the flight was fully checked-in it is Continentals policy not to release these seats unless the upgrade price is paid! Boarding the aircraft I made a further request to the cabin crew to be seated next to my partner in the empty seats which was flatly refused. Only later in the flight when I asked a senior member of the cabin crew to confirm Continentals seating policy in writing was I advised that if I sat in the empty seats with my partner they would not ask me to move back! The seats in question were extra leg room emergency exit seats over the wing. I noted the emergency seating row in front was occupied by a teenager sleeping across all three seats and wondered if it was company policy to allow this? Other than my seating problems the flight was good and economy seats had plenty of leg room - just don't expect Continental staff to be helpful and assist with seating requests apparently it is company policy not to upgrade customers into empty seats even if this means you will be seated away from your partner & next to strangers.","","","Economy","","1.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Jean Helmandollar","United States","2013-01-25","Dulles Airport to Panama City then Panama City to Quito Ecuador. On the flight from Dulles Airport no flight attendants came out for the first 2 hours to offer drinks. I got up to use the bathroom and noticed 2 flight attendants wrapped in grey blankets sitting at the back of the airplane. No volume on the TV so we could only watch the movie no volume no explanation no apology. The pilot never introduced himself or his flight crew and never gave any updates on the weather. On the leg from Panama City to Ecuador the flight crew was fine. Return flight from Panama City to Dulles was a different experience. The service was above and beyond excellent. The plane was clean the movie was audible and the flight crew was terrific. I would fly COPA again.","","","Economy","","6.0","4.0","2.0","2.0","3.0","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Antonella Notari Vischer","Switzerland","2013-09-24","We used Darwin on Fri 20th from Geneva to Florence and had a delay of 11 hours! The worst was the way the airline handled communications leaving us hours at the time without any news constantly pushing the departure time forward by a little bit making it next to impossible for most of the day to leave the airport. We got one CHF 25 allowance for the whole time. We reached Florence just in time to still catch our rental car and to drive another 1.5 hours to our final destination. A good part of our weekend was wasted waiting at the airport. Why wasn't Darwin able to send in another plane? Most of the 50 passengers were very unhappy and will never fly Darwin again.","","","Economy","","","","","","","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","D CHung","United Kingdom","2013-09-24","We flew out to Milan on 16th September pleasant and punctual flight. Enjoyed hot drinks and a handmade sandwich. However no water in the toilet washbasin to wash hands - nice Flight Attendant supplied ""baby wipes"" for the purpose. Return flight to Cambridge (CBG) was delayed by some 82 minutes on arrival - had sat in a rather warm plane on the tarmac at Malpensa for almost an hour before finally taking off. It seemed that delay was caused by the London Sector of ATC placing restrictions on traffic. During the 2 hours+ flight we discovered that again the toilet basin tap was out of order. We are certain that the outbound and inbound planes were two different crafts but what a coincidence about he taps! We have otherwise no complaint. Would we fly again from Cambridge with Darwin Airline despite the convenience of a departure point literally at our doorstep? The answer at the moment has to be: uncertain.","","","Economy","","6.0","","","","","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Huxstep","United Kingdom","2015-07-14","Booked Delta via UK agent over 3 months in advance, despite early booking we had no choice of seating, sat near back of plane, Delta customer service re moving forward no response until day of flight then lip service, leaking air valve overhead and uncomfortable hard seats. Same for return flight via JFK, worse still Delta charge for checked baggage for internal flight (rip-off) as paid in full for complete journey, over a $1000 each for economy. One lady only doing everything on both sides of plane, so long waits. Ear phones useless for films. Will book elsewhere in future. ","Boeing 767","Couple Leisure","Economy","San Diego to Heathrow via New York","2.0","1.0","2.0","2.0","2.0","2.0","1.0","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tony Condon","Australia","2015-07-14","Delta suprised us-we selected this airline because of the width of the seats. We flew Sydney to Calgary via LAX and Seattle on the first leg and then coming home LAX to Sydney. Check-in staff (queues moved quickly) and customer service was excellent at all airports. Cabin staff were efficient and friendly - meals were reasonable. Entertainment system was okay - enough to keep us occupied on the long flights. Only issue we had was when one of our bags didn't arrive in Calgary - spoke to service desk and staff assured us that it would be found. The next day we arrived at Banff and the bag had been delivered before us - well done.","Boeing 777-200ER","Couple Leisure","Economy","Sydney to Calgary via LAX","8.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Philip Tracy","United States","2015-07-14","Flight was two hours late leaving, but once on board cabin crew were friendly, and each seat had individual IFE. Interior must have been recently upgraded, for a 767 it looked in fairly decent shape.","Boeing 767-300ER","Couple Leisure","Economy","LAX to ATL","7.0","2.0","4.0","2.0","4.0","3.0","1.0","3.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","A Kucera","Belgium","2012-09-12","BRU-PRG-BRU. Altogether very satisfied one flight with older 737 the other with new A319. Check in procedure was smooth and uncomplicated in both cases. The flight with A319 was very nice with inflight screens with maps. The flight with 737 was bit worse as it was an older plane. The food and drinks on both flights were quite well for nowadays standards on European flights. The crew both in plane and on ground very nice and helpful.","","","Economy","","9.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","A Shkaruba","Hungary","2012-09-04","AMS-PRG-MSQ. AMS-PRG operated by CSA PRG-MSQ by B2. CSA flight from AMS to Prague was OK new plane comfortable seats although no food provided - only drinks and a tiny pack of crackers - a bad surprise if you've missed your breakfast. The crew were not smiling or willing to communicate reasons for a delay. Transfer in Prague airport was nightmarish: CSA apparently does not have any interactions with B2 and although the flight is codeshared B2 is handled by a different company and CSA refuses to help with making transfer happen even for a SkyPriority passenger - very disappointing.","","","Economy","","5.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","M James","United States","2010-12-01","London-Zagreb-Pristina. Did online check-in and printed my own boarding pass. Both flights had 1leasant crew and good food. I only had a carry-on bag though so I can't comment on luggage handling.","","","Economy","","8.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Alan Guignon","Australia","2010-10-25","I guess my comments about this flight in Business Class from Frankfurt to Dubrovnik is summed up in the words of my travelling companion "" Why did you book us in Economy Class?"" Grumpy unfriendly crew food inedible. At least we arrived safe and on time. It was a Lufthansa code-share flight so that's how we got to be travelling Croatia. What a shame because the country and people are wonderful. Not so their airline.","","","Business Class","","2.0","","","","","","","1.0","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","J Hopkins","","2008-05-15","London Gatwick to Holguin with Cubana was in a newish Air Europe plane. The cabin crew was Cuban. There was no inflight entertainment on the 10 hour flight but meal was edible and staff polite. A few extra complementary drinks would have been welcomed. The return flight from Havana to London Gatwick was in a Russian Ilyushin plane. It was very worrying at first when we discovered this in the departure lounge but thank goodness the plane was new and seat configuration and arrangement of toilets at the back of the plane were good. The staff was Cuban and they were helpful. The evening meal was good and wine was offered. Even the breakfast was a lot better than some of the breakfasts we've experienced on some other scheduled flights. The most surprising aspect with Cubana was the compulsory and free shrinkwrapping of check in luggage as soon as you arrive at the airport - an excellent idea! All in all we were pleasantly surprised with Cubana.","","","","","4.0","","","","","","","","0"
"cubana-airlines","/airline-reviews/cubana-airlines","Cubana Airlines customer review","D Stelling","","2008-05-09","We may have been lucky - we flew to Holguin and back from Havana and both flights were more or less on time comfortable and uneventful. We didn't have in flight entertainment on the way out but that's often a blessing. I didn't expect extreme comfort but the crew on both trips were friendly.","","","","","3.0","","","","","","","","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","N Beckwith","United States","2011-01-10","I travel across the country every week (4 trips a month on Continental). As a result I am a Platinum member. Before the United/Continental merger being Elite status was beneficial due to my upgrades to first class. However now that the merger has begun I am no longer upgraded. I am trying to figure out why it is beneficial to be Platinum/Elite on Continental these days. Very few perks - so I am considering starting to build my mileage on a different airline since being a Platinum is irrelevant to Continental since the United/CO merger. On my last trip I sat in the exit row (oh yea that's a perk-I don't have to pay to be available to save lives in the event of an emergency) with 2 other Platinum members - all of us have decided there is no longer a need to have an allegiance to Continental - no upgrades and no real perks to speak of for the allegiance of spending our money to fly this airline. I have experienced United airlines and Continental patrons are in for a very rough go of i. This complete disregard for upgrading Platinum members is just the beginning. When I was Silver and Gold I was upgraded close to 100% of the time - no longer! The United/Continental merger is a disaster for Continental passengers who enjoyed the perks and usually passable service to its elite members.","","","Economy","","3.0","","","","","","","1.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Pat Thrace","Canada","2011-01-09","IAH–LGA on a relatively modern 737-800. FAs were quite polite and hospitable. Even though this is a 2.5/3 hour flight and we got onboard was a dinner-snack. They served sandwiches which were the size of my hand - I literally got four bites out of the entire thing. I was not impressed by the quality of service exhibited by Continental and if you have a choice of carriage I would suggest taking another.","","","Economy","","5.0","","","","","","","4.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Borschow","United States","2013-01-17","SJU-PTY-RIO 12-20-2012. We have grown to expect the barely adequate Business seating as a price for the geographically convenient Panama City connection. On the flight to Rio my seat did not recline and our luggage did not arrive. It is worthy of note that our flight attendant acknowledged that the seat mechanism tended to failed frequently and promised to write up the difficulties but noted the airline tended to ignore them. At the end of the day COPA does not offer anything near a quality Business experience. If you have to fly them fly Economy.","","","Business Class","","3.0","2.0","4.0","3.0","3.0","","","3.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","S Srinivasan","United States","2012-12-28","SCL-PTY in J Class on a 737. Check-in at SCL was slow due to having to argue about having overweight bag fees waived for a medical device - this was sorted without too much trouble. One issue at SCL both with Copa and in general is the difficulty in finding English-speaking employees and the resulting miscommunications likely contributed to the problem. Boarding was quick aircraft clean and our drink and meal orders were promptly taken. Flight departed SCL and arrived PTY 10 minutes early. Service efficient and friendly. Breakfast offered before arrival at PTY wasn't great. The seating for an international business class product is somewhat lacking more like US domestic first class seat pitch and width was good and certainly better than coach. Simply not what you expect in business class on a 6 hr 40 mins flight. Ground service in PTY is where Copa shined on this trip. One member of our party has trouble walking long distances and I was concerned at the walk between our arriving gate and our onward gate for a UA flight to IAH. An employee at the Copa lounge went out of her way to make things as easy as possible for him promptly dispatching a wheelchair to our arrival gate taking him to a competitor airline's lounge because the elevator at Copa's lounge was broken and then getting him to our onward gate in time for our flight. Overall good value for the price paid.","","","Business Class","","8.0","4.0","5.0","2.0","0.0","","","5.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","David Monteiro","Switzerland","2012-06-05","GVA-GOA-GVA flights on time old but comfortable cabin interior. Snacks and drinks served on this 45 min flight. A good experience.","","","Economy","","9.0","","","","","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Riccardo Cerutti","","2010-01-08","ZRH-LUG in economy. The flight is very short so there is only a beverage service which consists in bottled water and as a nice touch a little swiss chocolate. Lugano airport is very little so baggage arrived very soon.","","","","","8.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tony Condon","Australia","2015-07-14","Delta suprised us-we selected this airline because of the width of the seats. We flew Sydney to Calgary via LAX and  Seattle on the first leg and then coming home LAX to Sydney. Check-in staff (queues moved quickly) and customer service was excellent at all airports. Cabin staff were efficient and friendly-meals were reasonable-in fact I quite liked them (I have eaten a lot worse). Entertainment system was okay-enough to keep us occupied on the long flights. Only issue we had was when one of our bags didn't arrive in Calgary-spoke to a staff member at the service desk and she assured us that it would be found. The next day we arrived at Banff and the bag had been delivered before us-well done.","Boeing 777-200ER","Couple Leisure","Economy","Sydney to Calgary via LAX","8.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Joe Forbes","United States","2015-07-11","Horrible experience. Left the gate in Norfolk late. Waited on the taxiway for 20 minutes prior to takeoff, allegedly due to a stoppage at Laguardia, the connecting city. One bathroom on the plane, which was dirty. Arrived at Laguardia a tad late, but not so late as to miss the connection. Then we sat on the taxiway at Laguardia for an hour because our gate was occupied, and missed our connection to Halifax. Now stuck in Laguardia from 11:30 am until 6:10 pm, arriving Nova Scotia at 9:30 pm. Half a day of vacation blown. Laguardia has nothing to do inside the airport. Delta refuses to comp anything. This was not a weather delay.  We are traveling with a couple who are Delta premium members. They went to the customer service desk in the private Skyclub to try to get something in the way of a comp. No satisfaction. They asked for a supervisor, who refused to even come to the service desk. Delta doesn't give a damn about customer service.","ERJ145","Couple Leisure","Economy","Norfolf to Halifax via Laguardia","1.0","2.0","2.0","","","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jezrel Sabaduquia","United States","2015-07-11","I was scheduled to fly SEA-SFO-JFK. Flight to SFO was delayed by 30 minutes, which meant I would miss my connecting flight to JFK. I was notified by emaila phone call and through the app that my flight was delayed. Within one click of the app, I was offered alternate flights, even alternate dates and airports without any extra charge. I was then rebooked to the nonstop flight departing an hour later but two hours earlier than I originally would have arrived. The agent at the SkyClub upgraded me to an exit row seat free of charge and apologized for the delay, which was minimal in the first place. The delay was handled extremely smoothly and I was rebooked, upgraded and taken care off within five minutes. The actual flight was good, on board a Boeing 737-900ER and despite being only a year old, the cabin was not properly cleaned and there was garbage on the seats. Legroom was excellent as there was no seat in front of me, although it was a bit hard to see the television - it was about six feet away, although DL was smart enough to put a remote control for these seats. Complimentary beverage served multiple times and buy onboard food options were decent. Flight attendants did their job, were quite friendly. Entertainment options excellent, with entire seasons of my favorite TV shows. WiFi was fast, although I recommend buying the 24-hour pass on the DL website or app as it's much more expensive onboard. Overall, a pleasant experience onboard but DL did a fantastic job handling the delay on the ground.","Boeing 737-900ER","Solo Leisure","","SEA to JFK","8.0","4.0","3.0","3.0","5.0","5.0","4.0","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","T Jacques","France","2012-08-14","PRG-CDG-PRG. New A320 with LCD showing the map professional cabin crew cold and hot drinks and snack. Load factor around 85%. Flight was on time. I'm a frequent flyer and I've to disagree with some comments - compared to other national carriers Czech are one of the best on European flights! I was really satisfied with this flight and I'll fly them again!","","","Economy","","10.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","A Telman","Kazakhstan","2010-09-21","LHR-ZAG-LGW in Y. Flew on A319 both ways flights on time and flight attendants very nice helpful and smiling. Captain giving information about the route and weather at destination. Snacks and drinks served and this is a very short flight. Luggage is unloaded very quickly too. Considering very cheap fares flying Croatian Airlines was a nice experience and a value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Georgios Vrontos","Greece","2010-08-22","ATH-ZAG-SPU return. First section an A319 in good condition clean with pre assigned seats. The domestic section with Q400 I do not like that plane. I think it is uncomfortable for the passengers with tiny toilet. The service is excellent special meal (tasteful) with beverage or wine/bear. Newspapers (no English). Stewards were very friendly and eager to serve you. On time boarding on the planes but delays on departures (sometimes due to controllers sometimes due to transferring passengers).","","","Economy","","9.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Thomas Troegel","United States","2011-01-07","My wife and I recently travelled on Continental - the worst service ever. We were never told that our plane would not come nor be late. We checked the website on our own and it said that they were waiting on crew to fly the plane to Houston. When a plane (not our original one) finally arrived the reason stated now was weather. The plane was loaded and we had to wait for 40 minutes for refuelling. We missed our connection to Denver by 10 minutes. We were put on standby for the next morning and finally got to Denver 12 hours late. We were not given compensation for missing our connection. Coming home not much better. When we got to Houston we were waiting at the gate noted on our tickets and listed on the monitors. All of a sudden we realized our flight was not listed any more. We had to look for an attendant to ask and were told we had been moved to another gate in another terminal. This is absolutely ridiculous.","","","Economy","","1.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Dario Mattielo","Argentina","2012-12-20","CM 278/279 (EZE-PTY-EZE). Sep 30th - Oct 12th. 7.5 hrs flight. Seating in Economy in emergency rows (rows 18 on 738). New 737-800 Sky interiors with individual TV screen also in Economy. Plane full as always and on time as always on both legs. Emergency seats definitely have more space for a 6 ft 1 passenger like me. Decent and heated economy class food and wide availability of beverages. Nice smiley flight crew. Plane clean and new. Full lunch plus sandwich prior landing. Overall a good experience.","","","Economy","","9.0","5.0","4.0","3.0","4.0","","","3.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Singh","United States","2012-12-20","I traveled from Chicago to Recife-Brazil on Copa Airlines on 12-17-2012. They state on their website that passengers in economy class originating in the US can take two extra checked-in suitcases under 32 Kg for $175 each. She had one extra suitcase and Copa Airlines refused to check it in because there were not allowing this for the month of December. They never updated the on-line information about luggage limitations for the month of December.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Stefan Rustscheff","","2007-10-04","ZRH-LUG-ZRH business class. Darwin flies on behalf of Swiss domestically so full Miles and More points are awarded. Seamless checkin with priority security in ZRH. Even better in LUG where they gave me boarding cards for two other legs which were in economy! No lounge in LUG but a nice restaurant where You get a voucher and a view of the mountains. Heidsieck champagne smoked salmon and a profiterole. And smiling service - a very enjoyable and near perfect service. Fast efficient and a very scenic flight.","","","","","","","","","","","","","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Sandra Dean","","2006-10-01","Darwin Airline - recent flight London City - Berne return - a delightful experience. Comfortable friendly service with appetising snacks a variety of drinks comfortable and non-stressed. Service at both airports far more convenient and relaxed than Heathrow and Gatwick.","","","","","","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Chris Hedges","Australia","2015-07-10","Be warned. Purchasing a first class ticket does not allow you to use the Delta lounge Boston airport. There are a number of exclusions that were not disclosed when the ticket was purchased. This is the first time I have encountered this. Disappointed and very unlikely to travel with Delta Air Lines again.","","Solo Leisure","First Class","Boston to New York","1.0","3.0","4.0","","","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Massiel Colon","United States","2015-07-09","I was flying out on vacation with my husband and 2 children. Our flight was supposed to leave on June 24 at 6.05am with a connection in JFK at 9.10am. Our first flight was delayed due to the weather from the previous night. They told us that the plane was not able to complete its full route to Philly and had to stay in Baltimore because of the rain the night before. We were told that the plane was supposed to arrive to Philly airport around 8am, making its departure to JFK at 8.40am. After waiting for 3 hrs, they started delaying the flight every 20 mins until finally we were able to board at 10.40am, making us miss our connecting flight to the Dominican Republic. Before leaving Philly they rebooked our connecting flight to 2pm. After getting to JFK and almost ready to board the next flight, they said that the plane had some mechanical problem and the flight was delayed 2 hrs, when finally we were about to board that plane, we were told that we were not booked for that flight even though we had seats numbers. They sent us to customer service where they wanted to rebook our flight for the following day with no accommodation, I argued and they put us on the following flight that night at 10.30pm. After boarding this flight they made us wait inside the plane for about an hour before leaving. After almost 24 hours of delays and waiting we finally got to our destination at 3.30 in the morning. Our baggage did not arrive on the same flight. Its a shame how unorganized Delta has become. ","","FamilyLeisure","Economy","Philadelphia to Santiago, Dom Republic","1.0","1.0","2.0","1.0","1.0","1.0","","3.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","G Benzal","Spain","2012-07-25","Madrid via Prague to Vilnius. Flights on time. Cabin crew kind. Planes very old. Seating cramped especially on B737. No food at all. On 3 hrs flight from Madrid only a tiny pack of cheap crackers. They advertise meal/snack. On other airlines serving Madrid routes over 2 hours there is real food. Even on lunch time flight same tiny pack of crackers on Vilnius route. Lot of water though. Transfer on very empty airport in Prague was efficient. But again very overpriced food outlets so we were forced to spend money for low quality meals as we were hungry. I wanted to try CSA as some reports were positive but my real experience was different and will not repeat it in the future.","","","Economy","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Farouk Mogheth","Thailand","2012-07-24","Flying from Bangkok to Prague with the segment of Abu Dhabi flown by Czech airlines (rest is Etihad). Both flights were completely full with 85%+ and the return with 110%+ as some were bumped to C class. Its only a 6 hrs flight as usual a very comfortable flight good food and drinks. Check in at Prague a bit longer than should be due to the lack of a drop off for people who check in online. Ground staff courteous and it took no time and I had my boarding pass. Passport control was a breeze. The flight was close to midnight so many shops were closed. Going through security was OK. Id probably complain about a rather small gate area for these full flights so the hall filled up quite quickly and many were standing and a bit uncomfortable. Boarding came later and it eased it up but priority and C class passengers would have not been able to jump over the crowds to board. Its a red eye flight so no films are on just the flight route. The flights themselves were comfortable cabin crew courteous lots of drink rounds handling a fully booked flight.","","","Economy","","9.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","David Webb","United Kingdom","2010-07-21","FRA to DBV. A320 looked like it had seen better days. Inflight service was full service though I wished they had saved on food wastage. A very cardboard chicken salad and a dry swiss roll - it was like flying was in the 70's. A British Airways tea and biscuit would have been much more welcome. Captain informative but cabin crew slightly aloof.","","","Economy","","4.0","","","","","","","4.0","0"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","D Scott","United States","2011-01-04","SFO-EWR-LHR. B739 with extremely cramped seats DirecTV was quite good considering the 5 hour flight FA's kind. As the FA's were distributing the meals they came to our row and announced they had just sold all the meals. Inexcusable! Connection at Newark fine boarded freezing cold B757 to London. Legroom not as good as I remembered quite uncomfortable at first and then after the person in front of me fully reclined his seat there was literally no room for my legs For breakfast offered a nice hot croissant and very bland melon salad. Continental can definitely improve but it get's you from A to B.","","","Economy","","5.0","","","","","","","1.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","Kelly Smith","United States","2011-01-04","We flew Continental for our honeymoon to Antigua. Original flight scheduled depart Cleveland December 18 at 0630 with quick layover in Newark to arrive Antigua 1430. We were approximately 2 hours late for whatever reason but that wasn't the worst. We were scheduled to leave Antigua flying into Newark with a layover for night then home December 28. Due to the east coast storm our flight leaving Antigua was cancelled. Understandable and thank you for looking out for our safety. However having to pay $1400 to be on hold with Continental for 5 hours only to be told that we couldn't get on a plane departing Antigua until January 4 was unacceptable. After hearing that we would be required to spend another $3500 for accomodation in Antigua to stay another 8 days plus miss work with unpaid leave I began looking for another airline. American Airlines had opened seats so we chose to pay $1200 to fly home on December 29 rather than spend so much just waiting for Continental to be able to get us home - to our surprise Continental was selling tickets to new passengers and was able to get new passengers on a flight out the following day from when ours was cancelled but they were making us stay another 8 days to be able to use our original ticket.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","B Servulo","Mexico","2012-11-23","We flew Mexico to Panama as a connection to San Juan. Check in was fast. The food was surprisingly good. The staff is very friendly. I highly recommend Copa Airlines.","","","Premium Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Harun Rathore","","2006-05-31","ZRH-LUG-ZRH. Small and friendly company. Service on that 40-minute flight non-existent but that is not Darwin ’s fault. The flight is operated for Swiss.","","","","","","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Juan Eukel","United States","2015-07-09","AUS-LAX-SEA. I usually fly economy but decided to spring for first class as my traveling companion had never flown in that cabin before. It was nice to check bags with no fees! Boarding was efficient in AUS and it was a nice touch to be addressed by name. Boarding efficient and flight left on time. It was also nice to be offered a pre flight beverage, chose white wine served in a plastic cup. The first class bulkhead seats we had were spacious. Embraer 175s do not have ovens so lunch was a cold chicken orzo salad with an appetizer and desert served all at once. Many reviews indicate that crew was either rude or inattentive but my experience wasn't like that. The drinks were kept filled during the flight, food ample and tasty and the flight attendants were upbeat and social. Boarding in LAX was a mess as the gate was in the corner and no one listens when they tell you they board by zone. Once on board a pre flight beverage was offered and after take off they served dinner. On the LAX to SEA route, Delta has partnered with Luvo as part of upgrading food service in first class. The wrap and accompaniments were fresh and delicious. Drinks flowed and attendants were offered snacks and checked on customer needs.  I had heard and Delta and its regional partners have worked to improve service and food and I was not disappointed. ","Embraer 175 & Boeing 737-800","Couple Leisure","First Class","AUS to SEA via LAX","9.0","4.0","5.0","4.0","","5.0","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Juan Eukel","United States","2015-07-09","The terminal in SEA was unbelievably chaotic as it was a mix of overseas, Hawaii and cross country flights. There was very little seating and the place was cramped. Good thing we only had to be there for an hour. The SEA to MSP leg was on an older 767 with upgraded interior. This was the domestic version so first class was billed as business and the seats was packed in a bit tight. In any case, once again, we had a great experience. Pre-flight drinks and lunch were served. My companion and I had the cheese burger with dill potato salad, sliced cheese with fruit and a piece of raspberry cheese cake all served at once. For a lunch, it was rather hearty and was very filling. The flight attendant was a bit stuffy but she kept the drinks coming and was still attentive. Gin and tonics I had were strong so I limited myself to two and then switched to white wine. The MSP to AUS was just as pleasant. My companion had the ginger beef and I had rice with shrimp and sausage. Again a slightly stuffy attendant but nothing to get into a fuss about. Seats had ample space and the aircraft, though a bit old but was clean. One negative thing that was consistent on both the AUS-LAX-SEA and SEA-MSP-AUS flight was trash in the seat pockets. I imagine it is easy to overlook the seat pockets as fast as they have to turn the plane around but I still think an extra minute or two and it could easily be taken care of.","Boeing 767-300 & Airbus A319","Couple Leisure","First Class","SEA to AUS via MSP","9.0","4.0","4.0","5.0","","4.0","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Alasdair Dawson","United Kingdom","2015-07-08","Comfort plus is nearly worth the upgrade fee - seat is still poor but leg room is good. Baggage delayed by more than 48 hours with the most insincere of apologies from the online folks. The staff, however, were great.","","Solo Leisure","Economy","SFO to LHR via LAX","1.0","1.0","3.0","3.0","3.0","3.0","","2.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","P Garcia","France","2012-07-22","Flew in J last week PRG-CDG return and in both cases old plane was used with no business class seating available. Very old Boeing 737 with old repurchased Lufthansa seats used on the way to Paris with so little seat pitch that none of us could fit in and on return a charter configured A321 again without business class seat configuration and cabin class separation. Cabin crew very embarrassed about it in both cases and trying to do their best but having such a bad hard product they just can not made it up. C Class food also consisted of a very small snack which can easily be served in economy on other airlines. Not worth the price on any aspect.","","","Business Class","","1.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Tim Rudd","United Kingdom","2010-02-23","London to Heathrow to Dubrovnik return. In both directions there were severe delays because of snow in Germany. There was no snow in London or Dubrovnik. The journey took 12 hours in each direction. Croatia Airlines staff were unsympathetic offered no apology and looked amazed when I asked if there would be any refreshments provided because of the delay. We paid £300 each and expected better than Ryanair service. What is the point of paying a premium when you get treated so badly?","","","Economy","","2.0","","","","","","","1.0","0"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Jieyuan Shen","China","2009-12-05","Zagreb-Munich Shared flight with Lufthansa. Good check-in. ERJ aircraft is more comfortable and quieter than imagined. Just there is no meal on-board for a 19:00 flight.","","","Economy","","8.0","","","","","","","4.0","1"
"continental-airlines","/airline-reviews/continental-airlines","Continental Airlines customer review","H Bunes","Sweden","2011-01-03","Booked ARN-EWR on 27 Dec in BusinessFirst. Due to East Coast storm was able to get brother + his girlfriend transferred from cancelled LH flights (ARN-DUS-EWR) onto same flight despite their tickets being on LH Award flights. BusinessFirst seat excellent issues with in-flight entertainment system finally they gave up. Food excellent and staff ranged from good to excellent. The real issue was the flight diverting to CLE as EWR still closed. Diversion handled well and landed in CLE. Enjoyed the small US INS and Custom station. Whilst it was madness in the President's Club with multiple flights diverted staff was brilliant managed to work the crowd nicely. By 6pm local time it was clear that EWR would not clear in time for us to get out and we were given hotels and food. Flew the following day and into NYC 24 hour late. I have no complaints regarding the situation as staff did go the extra mile.","","","Business Class","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Carvalho","Mexico","2012-11-22","Flew Mexico - Panama and back in Economy Class. Travelled with an infant and requested a front row seat. Request was denied. Online check-in was not permitted for passengers travelling with infants. At Airport check-in staff were slow and after several minutes they suggested my wife and I sit on different seats. When I strongly protested with the suggestion they reassigned us so we were seated together. In flight service was poor and comparable to budget airline standards. Food was cold and not fit for consumption the only thing was the metal cutlery which is rare these days. Flight attendants were cold and not open to requests. On the return flight I called Copa Panama to request a front row seat I was told it was assigned when I got to the airport I was told there was no request made and no seat assigned. Inflight entertainment on the way into Panama was not functioning. Overall a bad experience.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Filippo Molini","","2006-02-18","Lugano-Rome superb service. Very good value for money if booked in advance around 90 euro one way.","","","","","","","","","","","","","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Richard Mortara","","2006-02-14","Lugano-Geneva return. Quick and easy check-in at Lugano (a tiny airport). Both flights on time and service was very good. Good sandwiches drinks refreshing towels and chocolate offered during flights of 35 minutes. Views of the Italian Lakes and the Alps en-route were superb. Crews smart friendly and efficient. A good airline and worth using if you get the opportunity.","","","","","","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Golovanov ","United States","2015-07-07","I had a great trip from JFK to FCO. Comfortable seats, good food and a decent amount of legroom. Cabin staff were quite helpful, they provided lots of information about flight time, weather, traffic, and delay since there was a large amount of rain before my flight. Will fly with Delta again.","A330-300","FamilyLeisure","Economy","New York JFK to Rome FCO","10.0","5.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Aryaman Kumar","India","2015-07-07","I flew on this airline while on vacation in the USA. We were going from San Francisco to West Palm Beach via Atlanta. We first went from San Francisco to Atlanta and the staff were good. The plane had touch screens but some didn't work properly but were OK. The snacks were good especially the cookies. We reach Atlanta early so were in time for our next flight for West Palm Beach. The next flight was also good. The flight was short. Overall a very good airline.","Boeing 767-300 and MD88","FamilyLeisure","Economy","San Francisco to West Palm Beach via Atlanta","9.0","4.0","4.0","4.0","4.0","4.0","2.0","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tom Carlson","United States","2015-07-06","The TV, music and wifi service was not working. When we landed, we sat on the Tarmac for 45 minutes with the smell of jet fuel in the cabin. It was a horribly long and uncomfortable wait that made us late","Boeing 737-900","FamilyLeisure","Economy","Tampa, FL to Los Angeles, CA","2.0","2.0","2.0","2.0","1.0","1.0","1.0","2.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Vladimir Vlach","Czech Republic","2012-07-02","PRG - Tallinn. Very poor experience. CSA does not serve food on short flights - just crackers. Drink selection was very limited. Included wine but from one of the cheapest Czech brands. Recently CSA changed it's seats spacing so be prepared for very small space for your legs. IT's to the point of feeling jammed between seats. Flight was delayed by 50 minutes and CSA did not provide any assistance at the gate. CSA is worst then low- cost airlines.","","","Economy","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Lukas Bsonek","Czech Republic","2012-06-28","Praha-Abu Dhabi-Praha. Check-in smooth. Prague's airport hassle free and user friendly (there is even a free cinema in the public area). The flight operated on a new/clean narrow body (A319) aircraft however the seats were comfortable enough for a six hour journey. Outstanding cabin crew assisting during boarding smiling and chatting with passengers. Pillow and quality blanket at disposal. Snack and rich breakfast served on the night flight and snack and tasty lunch served on the day return flight plus wide selection of soft/alcoholic beverages. Water distributed by FAs during the flight. Moving map screened on retractable monitors. Aircraft departed/arrived on time in both directions. I enjoyed the journey.","","","Economy","","10.0","","","","","","","4.0","1"
"croatia-airlines","/airline-reviews/croatia-airlines","Croatia Airlines customer review","Paul Gatto","Canada","2009-10-12","Zagreb - Paris (CDG) in business class. Cabin layout was European business class configuration 3-3 with centre seat converted into a table. Cabin crew hospitable. After take off a full lunch was served. Duty free sales conducted prior to arrival in Paris. Overall a very pleasant flight with cheerful flight attendants.","","","Business Class","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","A McCullough","Canada","2012-11-22","Flew Toronto to Panama City Direct got a great seat-sale. Did the web check-in for way down got row 11 and when you do the web check-in for the first leg it automatically did the web-check in for our return flight but somehow we got row 30 not sure how that happens? We checked in at Panama City and were able to get row 32 (only row where a seat hadn't been booked). Agent gave us aisle and window and nobody booked middle seat so we got lucky and had all 3 seats to ourselves. Service on way down was outstanding but I think they were short-staffed on way back because service was slow and they ran out of chicken meals (to be expected I guess when you're at the back of the bus). Blankets pillows drinks meals and headphones were all provided without extra cost. Would definitely fly Copa again.","","","Economy","","7.0","4.0","4.0","5.0","3.0","","","5.0","1"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Richard Shepherd","","2005-11-30","LCY-Berne Berne-Lugano return. Check-in at all 3 airports was friendly quick and efficient. Onboard service was great and reminiscent of early Crossair but with a Ticino flavour (individual quality rolls/pastries and bottomless prosecco!). The flight BRN-LUG was memorable as we flew lower level over/through the Alps. Return flight faultless and on time.","","","","","","","","","","","","","0"
"darwin","/airline-reviews/darwin","Darwin Airline customer review","Thomas G. Schaad","","2005-07-27","I used Darwin Airlines on the route Berne - London City - Berne. The check in in Berne as in London City was fast and efficient. No long waiting in either place and the advantage of the very short ways at Berne Airport. Both flights were leaving on time and handled in a professional and friendly manner. The SAAB 2000 is a fast quiet and comfortable turboprop that competes many regional jets. Darwin offers a good on board service including a variety of drinks several sandwiches cakes and sweets. The only downside was their coffee. They tried to convert the Nescafe into Espresso what simply didn't work out. I can recommend Darwin and will use it's services again.","","","","","","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Anna Ashley ","United States","2015-07-06","On the way to Key West our plane was delayed 3 hours. They delayed it after we had boarded, so we had to stay in the hot airplane with no air conditioning. We were told our best option was to check our bags because there wasn't much room on board. They told us our bags would reach our final destination. When we arrived in Key West mine, nor my families bags were on the carousel. We were told they were still sitting at Atlanta airport. We finally got them the next day. Flying back we also had a delay for 2 hours for no reason. We were not allowed to exit the plane. Flying with Delta was the worst experience I have encountered.","","FamilyLeisure","Economy","Key West to Atlanta","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kathryne Speegle","United States","2015-07-05","The first flight was running 45 min behind for what Delta staff said was ""no reason why"". Then in Atlanta we ran to catch the other flight arriving early still to board. We were told that our seats had been given away. We explained we were early and there was no reason given why our seats were given away. We found out the flight was 55 people overbooked. We were told we could wait in the aireport until we could get another flight. This happened over and over to others too. We finally got the flight out of ATL on Delta.","","FamilyLeisure","Economy","Huntsville to Denver","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Crystal Bayne","United States","2015-07-03","I started this trip on Wednesday July 1 from Raleigh North Carolina. The flight was delayed from leaving there to come to Atlanta and I missed my connect flight to Brazil. We final get to the Atlanta airport to find out we couldn't leave until 7pm on July 2. We were stuck at airport until then. We try to check in July 2 for 7 pm fight to find out that Delta did not rebook our flights the way they confirmed they had. They did fix that so we wait till 7pm for our plane out. Well after waiting for hours and hours we board out going plane. Then after 30 min on plane they tell us there is a problem with the plane mechanics, so we un board the plane and wait. Delay after delay, then at 11 pm we are allowed to board the plane again only to be told after 20 min the flight was delayed till 8 am on July 3! There was not offer for help or compensation of an sort.","","Solo Leisure","Economy","Raleigh to Paraguay via Brazil","1.0","3.0","2.0","3.0","2.0","1.0","1.0","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","K Simek","Australia","2012-06-14","Abu Dhabi to Prague. Clean airplane (A319) Blanket and pillow provided excellent staff surprisingly good food and many rounds of drinks. I was pleasantly surprised especially compared to the first leg (Bangkok to Abu Dhabi operated by Etihad) which flew old plane (Boeing 777-300er) and the service from cabin crew was almost non-existent.","","","Economy","","9.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","E Lerner","Czech Republic","2012-04-27","Flying CSA several times a year to various destinations. Friendly and professional cabin crew. Good meals on longer flights (may not be to everyone's taste but it's real food rather than tasteless synthetic stuff) snacks only on short ones. Good choice of free beverages in economy class including tomato juice wine and beer. Many code-sharing flights including non-Skyteam airlines sometimes offering a lower price than the actual flight operator.","","","Economy","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Dick Mintz","United States","2012-11-08","Flew Chicago - Panama City - Guayaquil on Oct 16 return on November 5. All flights on time. Employees at airport friendly and helpful. Same for FAs. Overall good experience and will use them again.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Nanita Hilderbrandt","United States","2012-10-16","October 14 2012. The first leg of my trip was a 1.5 hr flight from Aruba to Panama City and to my surprise we had a choice of warm sandwiches chips cookies and beverage. The chicken sandwich was pretty good for airline food but I can't complain because my flights from LAX to Las Vegas was a beverage and peanuts or pretzels. The second leg back home to Los Angeles was over a 5 hr flight leaving Panama City about 6:40 pm. After a couple of hours flying the beverage carts started serving drinks followed by a hot meal real silverware roll and salad. Before the flight ended there were two more rounds of beverages. The seats are roomy and the planes are fairly new and clean.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Li Brian","Hong Kong","2015-07-03","Prior to the trip, I chose the seat 15ABC on the first leg and 19ABC on the latter leg for my family. At HKG, I was told that all of us has been upgraded to Business Elite on both flights, 1A2A3A and 2ACD. It was a great experience.","A330-200 / B737-800","FamilyLeisure","Economy","HKG to LAX via SEA","8.0","4.0","4.0","4.0","5.0","5.0","5.0","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Connery","United States","2015-07-03","Flew from Atlanta to Los Angeles in order to connect with Air New Zealand to Auckland. I selected the economy comfort seats and found them to be very nice and the legroom more than I expected. What was interesting how the cabin was separated though not with a divider so it felt very exclusive. In addition, there was a blanket and headset for watching the back seat TV. We received other snacks as well as the other normal offerings. One thing that can be said is Delta is trying to improve its service and the fact that they still offer some type of snack with your drink is better than what you get from American and United.","Boeing 767-300","FamilyLeisure","Economy","Atlanta to Auckland via Los Angeles","9.0","5.0","4.0","4.0","4.0","4.0","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Pierre Frenville","Denmark","2012-04-02","Copenhagen to Prague return. Both on time same kind of aircraft good seating for economy. CSA makes fuss about serving free meals we flew early at 7 o'clock and expected something. Tea coffee and a tiny piece of cake was the meal. On the return at 17.00 hours we received a packet of crackers and nothing else.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Esbech","Denmark","2012-10-07","Panama to Orlando. Service was hopeless not up to most Economy standards. Flight Attendants were very lazy and serving the very basic food and drinks took an eternity. Flight got rerouted to Miami due to weather. I had a connecting flight in Orlando with Lufthansa and tried several times to get their help to ensure communication with LH but they refused to say or do anything. While on ground in Miami the Copa official was very unhelpful and clearly didnt care about a connecting flight. Finally arriving in Orlando I just missed the connection by about 1 minute and LH was furious at Copa and had tried to get info from them without luck. Copa refused to rebook me to another flight pay for hotel or in any way be helpful. Eventually the LH manager stepped up to the plate and said ""never mind them we will take care of you"". LH booked a hotel and new flights home. COPA used to be a very customer focused airline but after this I will go out of my way to not fly with them again!","","","Business Class","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Liz Oquendo","United States","2015-07-02","The flight was delayed. The boarding process was unorganized and a complete mess. We were the last ones to board and by the time we got to the entrance, my bag was automatically taken to be sent with the rest of the cargo because the flight was full and there was no space. When I check the cabins inside, I saw spaces available. The crew/staff didn't even check to see if there was space which proves how unprofessional this airline is. I paid for my ticket and only brought this bag. The crew were also unprofessional and tried to argue the fact that once the bag is checked that there was nothing for them to do and that's how things are. I guess poor food and delayed flights are not the only things that best described the service and reputation of Delta.","","Business","Economy","JFK to FLL","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Haskie Canagarajah","United States","2015-07-02","Many people have had negative reviews about Delta domestic flights. I had no problem with them. Compared to International airlines I've flown they don't come close. But for domestic they were superb. Great FA's, clean plane, and on time service. The seats aren't too bad, and the inflight entertainment system was pretty good. Overall a nice flight and I would choose them again if I had the chance.","Boeing 757-200","FamilyLeisure","Economy","New York to Los Angeles","8.0","4.0","5.0","3.0","4.0","4.0","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Martin Jenco","","2012-03-12","MAD-PRG PRG-KSC. MAD-PRG: A320. Boarding was adequate. Boarding was on time. The aircraft was clean seats comfortable and inflight programme was only moving map and some SkyTeam trailers. Cabin crew was nice. Prague to Kosice on ATR42. Plane was clean but no onboard meal such as on MAD-PRG - it was crackers and hot or cold drinks.","","","Economy","","9.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","M Neuman","Netherlands","2012-03-06","AMS-PRG return. Another very pleasant intra-European hop on this airline. Nice and comfortable planes (good seat pitch!) very small snack but sufficient drink round early arrival on both ways.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","E Guitberg","Japan","2012-08-31","Rio-Panama-Toronto. Late departure from Rio but offered dinner vouchers for compensation. Overall comfortable flight decent food options and entertainment. Doesn't shine in any particular category but no major faults either. They fly to many destinations so would recommend if flying in South/Latin America.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Sharon Thomas","United States","2012-08-29","In April I took flight from New York (JFK) to Port of Spain with a layover in Panama. Employees are more concerned with conversing with each other than they are helping passengers. They mostly stay hidden during the flight and they don't make many announcements. The food wasn't that great either. Tocumen International Airport is dirty. The furniture has stains and rips. I will not fly Copa again.","","","Economy","","2.0","","","","","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Colin Adams","United States","2015-07-02","I often read negative reviews of Delta. I for one have found them to be by far the best of the legacy carriers. I always find the staff helpful and pleasant, both ground and cabin staff. My recent flight had a routing DSM/MSP/JFK/LHR. On arrival at MSP I realized that my connecting flight to JFK was delayed, making the JFK connection impossible. When I explained my dilemma to a very helpful Delta employee in the Delta Club room she immediately worked on getting both me and my luggage onto the MSP/LHR service. An ontime boarding took place and I was greeted with a smile by the cabin services manager. Once airborne dinner was served (a very reasonable meal) promptly allowing the maximum time for sleep. We arrived into LHR on time and I cleared immigration and customs in a little over 30 minutes from touchdown. Delta had done for me exactly what I had asked from them, a safe, pleasant, on time journey. All the staff that I encountered during this trip were friendly and responded positively to my needs. What more could I have asked for?","CRJ-900 / Boeing 767-400","Solo Leisure","Business Class","DSM to LHR via MSP","9.0","3.0","4.0","4.0","3.0","5.0","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Haizlip","United States","2015-07-02","San Diego to ATL on June 30. Started with the airline offering free pizza in the gate area. Boarded the 737-900 and flight crews standing throughout the plane welcomed passengers with a pleasant greeting. Economy comfort seat was great with the extra legroom, would not have wanted to be in a regular economy seat for the 4 hour flight. Took off on time, good games, movies, TV shows on the large seatback screens. Flight crew stayed busy the whole time serving snacks and drinks with 2 or 3 runs at least. Landed in Atlanta on time in spite of the not so great weather. No complaints, I would recommend!","737-900","Solo Leisure","Economy","San Diego to Atlanta","10.0","4.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Mike Anthon","Thailand","2012-02-13","Bangkok-Prague-Bangkok return (BKK-AUH operated by Etihad codeshare). Surpassed my expectations and agree with many reviews below. Flights on time a late night (midnight) flight to the Middle east. Business Class 80% full and Economy around the same. Flight very comfortable in new clean aircraft with pleasant interiors. No amenity kit but pillows and covers for all passengers. Cabin crew young and mainly females. Food was terrific many drink rounds with water and orange juice and free alcohol cabin crew presence frequent. Overhead LCDs showing map. The flight back was the same slight delay waiting for connecting Business class passenger but we landed on time. Return flight at 2am so the same sleep after food and landing in Prague in the morning. Bathroom amenities excellent for Economy class.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Todd Nguyen","United States","2012-08-28","ORD-PTY-GIG-PTY-ORD. Overall I think their service is consistent with 3 stars; they're the United of Panama. I'll fly them again if I have to and only when they offer the lowest fare. One thing that really turned me off was that they didn't hold the connecting flight for late arriving passengers delayed due to bad weather in Chicago. We took off 1.5 hours late from Chicago. When I arrived I was greeted at the end of the jet bridge by a staff member already holding a new boarding pass for me. They put me on the next flight 6 hours later. They could have and should have held that flight for 10 minutes for me and other passengers connecting to Brazil. Seat pitch is very tight but that's expected for a 3-star airlines and on a B737. Their turnaround time on the ground was so short that I don't think their cleaning staff had enough time to clean thoroughly. As a result seat pockets still have trash in them. Equipment shows sign of ageing even though they claim to have one of the youngest fleets; I flew on a B737-800. Hot meals were served (all of my flights were over 5 hours) but portion was tiny. Typically airlines food. Dessert was a cookie. On the way back the meal choices were exactly the same no variation between routes. It looks like either chicken with rice or spaghetti with beef whenever you get on a COPA flight. I did notice that their alcoholic choices were better than on United. One thing they were free. Another thing is you could get more variety: red white whiskey vodka and rum. FAs were very average in their service. I asked for tea but the FA completely forgot. Another time I asked for water but my request was also forgotten. They were clearly overworked. Only 3 FAs serving a full economy section with meal and drink service. If you're in the back you can expect to wait for 1 hour before you can get a meal or a drink.","","","Economy","","3.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","N Francis","United Kingdom","2012-08-16","POS-PTY-LIM. Overall fairly positive experience but very expensive at $800. Aircraft in Trinidad was a new Embraer and while roomy and comfortable - we had exit row seats - the most noticeable feature was how cold the plane was. Given that it was 30+ degrees outside this seemed a bit ridiculous. I mentioned it to one of the crew and was given a blanket promptly. One of our party was told in Port of Spain that 'due to a computer issue in Panama' one of our travel party - who had been unable to check in online - would have to have a standby boarding pass for the connection to Lima but that she would definitely be able to travel on the flight. This was not true. In actual fact the flight was massively oversold and the airline had suspended check in that morning. If we had done as we were told and wait there is no way she would have boarded and she would have been stranded for 2 days like many other passengers were. We were lucky. The second flight was of course full but the crew worked hard and food/drinks were fine as was the IFE on overhead screens. Crew were slightly less friendly on this second flight but they were much busier. Overall a good onboard experience only marred by a degree of ineptitude by some of the ground staff.","","","Economy","","6.0","","","","","","","1.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","MJ Rosen","United States","2015-06-30","After purchasing a ticket for my 14 year old son months in advance, I was very upset after arriving at Orlando International Airport at 4am to be told there would be am additional $150 fee for him. No where when I purchased the ticket did it tell me I'd be charged at the airport, wouldn't you think they would have charged me upfront when I paid for the ticket? If that wasn't bad enough I was told that because of the short period if time before the aircraft was due to depart, 1 hr, if he didn't make the flight there would be an additional $50 fee to get him on the next flight. We were at the airport at 3.30am, not my fault that Delta's counters don't open until 4am. It's bad enough that Delta is one of the more expensive airlines that doesn't offer free WiFi, but the agents at the counter were rude and unsympathetic.","","FamilyLeisure","Economy","MCO to ORF via ATL","5.0","2.0","2.0","","","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Bryce Jones","United States","2015-06-29","I flew from YYC-ATL, with a stop in Salt Lake City. Check in was very slow and the person behind the desk was very rude. Our flight to Salt Lake City was 2 hours late. The seats were very uncomfortable, they were very hard and had little cushioning. The flight attendants were all rude and glared at you every time you had a request. The bathrooms were some of the filthiest I have experienced. Salt Lake City Airport was dirty and confusing, we had 55 minutes to make our connecting flight and nearly missed it because of the long time it took to change terminals. The flight from Salt Lake City to Atlanta was the same. ","CRJ 700, Airbus A320","Business","Economy","Calgary to Atlanta via Salt Lake City","1.0","1.0","1.0","","","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Heather Warr","United States","2015-06-29","We started out in Boston. Our flight was delayed an hour which was no ones fault. It was because of weather. However after we boarded the plane the isles was full of passengers with carry on's and no room in overhead bins. Flight Attendant created confusion trying to rush us in our seats. They took all 4 of my family's bags and rudely told us they would arrive in SLC our final destination. A diff Attendant handed me 2 baggage labels. I started to ask why 2 instead of 4 and ignored me and rushed up the isle. Because of delay we missed our connection. The Delta staff at JFK were horrible! Very short and acted annoyed that they had to give us directions to catch the new later connection. We arrived at the new gate to more Very rude Delta staff. Our tickets said not assigned so I stood in line at the gate to find out our new seats. When I approached the Delta staff I was told to sit down she was working on assigning seats (several passengers missed the connection). I tried to request that seats together because we were traveling with children on a 5 hour flight. She firmly told me to sit down. I felt like an idiot. They put us on the very back row with seats that partially reclined. Let's just say it was a long 5hours. After arriving in SLC 3hours later at midnight, only 3 out of the 4 bags that the rushing flight attendant took from us in the aisle arrived. Went to bag help and another employee who said he could only take a report because they didn't have record that they checked 4 bags only 2 -  Delta did give us a 1888 number to call. Avoid flying Delta at all cost.","","FamilyLeisure","Economy","Boston to SLC via JFK","1.0","3.0","1.0","","3.0","1.0","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","O Cohen","Israel","2012-02-08","Tel Aviv-Prague-Tel Aviv. On the first flight I asked for a pillow and experienced quite a rude answer from the air-hostess after she had forgotten about it and I reminded her politely. Food was cold bread hard and no entertainment offered on a 4 hours journey. On the return waited in line at check-in over an hour - rude air-hostesses and same thing with food being cold and bread hard and no entertainment at all.","","","Economy","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Charles Kim","United States","2012-01-06","MAD-PRG on A319 plane. Everything from check-in to arrival was great. Staff at check-in counter accommodated my friend and I with emergency exit seats. Plane was clean and comfortable. Onboard flight attendants were pleasant providing courteous and professional service. Sufficient drink runs were made and call requests responded to swiftly. A drawback was that no catering was offered not even a purchase option for a near 3 hour journey.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Andre Souza","Brazil","2012-07-31","MAO-PTY-MAO in Business class. I can say that Copa has a very consistent product but their business class model is ageing and not worth the price paid no PTVs seats are 80s model does not recline properly. On embraer aircraft you feel cramped even in business FAs provide blankets and pillows for everyone take your orders on arrival with welcome drinks. Food is good you get entree main dish and deserts the service is friendly but will avoid spending my money on Copa business class they say they are fitting their newer planes with ptv and skyinterior I hope they are.","","","Business Class","","7.0","","","","","","","1.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Ron Kuhlmann","United States","2012-06-26","PTY-CUN. Good experience on all counts. The crew was very warm and accommodating the seat was comfortable but standard for premium class. The food was well prepared and presented. Overall a god solid performance.","","","Business Class","","10.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Vicki Ruskin","United States","2015-06-29","Delta/Air France to and from Paris and both times our Delta flight was a problem. On the way out they bumped us from Comfort to Economy with no notice and put me in a middle seat when we had requested 2 aisles. A nice customer service person went into our reservation and could see that we had been bumped but had no idea why. On the way back Delta had no record of our reservation but since we had proof they managed to squeeze us onto the plane after trying to get us to take one 2 hours later. Needless to say we didn't get Comfort on that leg. We were told we would get a refund on our credit card but so far nothing. Luckily we saved everything and have printed tickets, not an eticket.","","Couple Leisure","Economy","Seattle to Paris via Detroit","3.0","3.0","5.0","3.0","","4.0","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Linda Lieu","Canada","2015-06-28","On June 23rd Delta cancelled our layover flight home to Calgary. They gave 1 hour notice and could only rebook our flight 20 hrs later. Our flight was marked as mechanical problems and Delta advised customers that we had to provide our own hotel room since they ""ran out of hotels due to multiple flights cancelled that day"". After being on the phone with several agents and talking to associates at the airport we were advised to find our own hotel and submit it to Delta for possible reimbursement. The next day I spoke to a supervisor and she informed me that Delta airlines does not issue reimbursements and she could only give it in a form of a travel voucher for our next flight. I then phoned their customer care team and they told me the same thing only instead they could offer me an iTunes gift card. ","","Couple Leisure","Economy","YYC to LAS","1.0","2.0","2.0","1.0","1.0","1.0","2.0","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Roger Parr","Australia","2015-06-28","Aircraft a bit old but cabin crew were friendly and extremely helpful. A pleasant trip following a long haul from Sydney. The pre-flight safety brief was hilarious and a great attention grabber. Wish more airlines were as imaginative. Had heard some differing views about this airline but we were very pleasantly surprised.","Boeing 737","FamilyLeisure","Economy","Los Angeles to Orlando","8.0","3.0","5.0","3.0","4.0","3.0","4.0","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","P Postigo","Germany","2011-12-07","MAD-PRG-TXL return. Modern aircraft on PRG-MAD legs (A320) and reasonably new ATR42 on PRG-TXL. Plenty of legroom even in economy professional and friendly crews catering nothing outstanding however plenty of drinks to choose from including wine. Using PRG as a transfer airport is more than a pleasant experience: the airport is not too big and ok makes even very tight connections of 15 minutes or less sometimes. However if you loose your connecting flight they will provide food or a hotel for the day. Prices are fair even on a short notice you might get good deals.","","","Economy","","10.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","P Morris","United States","2011-11-03","MXP-PRG A320 Business Class. The problem both times I flew them from Milan were check-in staff - not CSA staff. Both times only one line open for economy passengers no business class until just before close time. Staff at business class counter extremely unfriendly. This time refused to check in my luggage all the way to JFK. No reason for it no explanation. My luggage never arrived.","","","Business Class","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","E Olmstead","United States","2012-05-24","I few to Panama from LAX in business class and it was the best flight I've taken. As a Continental mileage plan member I was able to wait in the Admiral lounges in both airports. The food beverages and service exceeded my expectations. We had so many food courses on the flight back to LA that I could not eat it all. Very comfortable seats and fabulous flight attendants.","","","Business Class","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","A Athanasiadis","Spain","2012-05-07","They offer good service and good prices. I travelled last year from Panama City to Los Angeles in business cabin and everything was perfect. Flight attendants are very helpful and friendly. Catering is very good they offer you a wide selection of food and they have a good selection of drinks.","","","Business Class","","9.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Howard","United States","2015-06-26","DCA-MSP flight went smoothly. Smooth connection at MSP. MSP-NRT flight has many pros and cons. The seat was very comforatable compared to other airlines combined with a satisfactory IFE. The food could be much much better. I had chicken teriyaki for my supper and that was acceptable, but breakfast was horrible. The appearance was bad enough, the egg looking like a wet sponge without any air pockets and the sausage was burnt. But the taste was even worse. The fruit was acceptable. To end on a good note, the arrival at NRT went very well and smoothly.","A320/B777-200ER","FamilyLeisure","Economy","DCA-NRT via MSP","4.0","4.0","3.0","1.0","4.0","5.0","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Anthony Watt","United States","2015-06-25","I made a reservation with Delta airlines in April 2015 for travel in July. I am a single father traveling with two small children (ages 6 and 10) and booked far in advance and in First class so that I could sit with my children. I was informed 24 hours ago that our seats had been changed and that I would not be seated with my children. When I called Delta to inquire (and after waiting more than 2 hours to speak to a representative) I was told there was nothing that they could do and that my children would have to sit by themselves. Despite the obvious safety concerns, there is no way that I can assist my children with beverages or bathroom breaks if needed. If you are a single parent, do not fly Delta. Not family friendly.","","FamilyLeisure","First Class","MIA to BIL via ATL","1.0","1.0","1.0","","","1.0","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","F Mogheth","Thailand","2011-10-04","Abu Dhabi to Prague. Since its a new flight the plane was half empty. Flight with a narrow body A319 crisp clean plane with nice new 2-2 seats. The flight was smooth crew courteous without being too invasive. Food delicious and plenty of drink rounds with water and juice. Seat pitch and legroom generous and flying with a smaller airline gave the flight a sense of privacy and not being in a plane crammed like a market place.","","","Economy","","10.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","J Ková","Slovakia","2011-09-29","Prague to Madrid return both flights on the A320. The CSA Airbus fleet is quite modern with good seats adjustable headrests and decent legroom. Nothing out of the usual but a good experience for flights within Europe. Even though the outbound flight was completely full check-in at PRG was quick as was the check-in at MAD T4 on the return with only a minute of waiting time. Both flights were on time with fast baggage retrieval in Prague (15 mins from plane to airport exit). A cold snack - sandwich or tortilla - was served in Economy with multiple drink options. Both crews were friendly and professional offering water throughout the flight. There's no individual IFE but scattered LCD screens show the flight details throughout the journey. All in all it borders on the impossible to get to the advertised promotional fares but CSA still provides a good value.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Schulze","Germany","2012-04-29","San Jose Costa Rica to Panama and Panama to Orlando. Both flights very enjoyable. Friendly crew spoke English very well complimentary beverage and hot meal service even on the short segment to Panama. Spotless Embraer 190 and 737-800 aircraft's with decent legroom. Both flights on time. Baggage loading took over 30 minutes but would definitely travel Copa again.","","","Economy","","9.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Abraham","United States","2015-06-22","Had a pretty good experience with Delta. Had 5 persons in my party, 2 of which with lap children. We were in basic economy on the way to Tampa. The only complaint we had on the way out to Tampa was the crew weren't happy. On the flight back we upgraded our 3 seats to Comfort Plus which was much better. More leg room, better snacks and free alcohol. The flight crew was cheery and up beat making the flight easier.","MD80","FamilyLeisure","Economy","Detroit to Tampa","7.0","4.0","4.0","5.0","","5.0","5.0","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","John C Wright","United States","2015-06-19","Left Minneapolis RT to San Jose in June. First Class RT paid ticket. On the flight out we were served a full breakfast. The food was actually not bad. Flight attendant was very attentive and quiet busy checking on all passengers. Did not disappear after the meal service. The flight back to Minneapolis was also excellent. Boarding was orderly in both directions. Lunch was a large salad. However, only one choice. It was a Salmon Salad. Quite a few of passengers turned it down, including me. I was surprised there were not at least 2 choices. Once again First class FA was great. Waiting to board in both directions, the checked baggage and the number of carry on is being abused. in both directions. People were checking bags that were huge. Not sure how they got past TSA. Gate Agents need to enforce bag sizes and the number of bags people try to drag on.","B757","Solo Leisure","First Class","MSP to SJC","9.0","4.0","5.0","4.0","","4.0","5.0","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","C Rommel","United States","2011-09-13","Quiet aircraft even if some are ageing. My wife's first ever flight TLV-PRG and she got airsick. FA's moved someone so she could get an entire row for herself to lie down on. Free alcohol throughout. I only wish they would expand to West USA.","","","Economy","","10.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","D Bielli","United States","2011-09-10","PRG-MXP return. They have efficient clean and quiet planes. Customer service on board is next to none and they still offer food in most parts. I transfer my US flights via PRG - much easier than CDG or AMS. One thing that I would criticize the airline for is the lack of routes. When I asked the staff they were perplexed about it as well. Crew/planes/airport - great.","","","Business Class","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Marshall","United States","2012-04-17","ORD-PTY-SJO: ORD-PTY: older 737-700. Interior was very dated and the seating cramped with a very tight pitch. Old tired seating. Crew polite and efficient though their English (inc'l captain) was weak. IFE was a joke you could barely see the LCD screens. PTY-SJO on an E-190 which was a nice aircraft. More generous space and a more professional crew. SJO-PTY-ORD: Check-in at SJO is an ordeal. SJO-PTY segment was a late flight and was delayed as a result. Equipment was a newer E-190 very nice a/c. Excellent crew very polite and helpful. PTY-ORD segment delayed one hour with no announcement. Ground crew rough and unfriendly. 737-700 in a little better shape than outbound; but still worn seats and very cramped. Captain and crew spoke good to excellent English. Food was okay - typical airline fare. Not sure if I'll go with them again: dislike the flight schedule and so many hours in old cramped plane.","","","Economy","","5.0","","","","","","","4.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","B Larry","Trinidad & Tobago","2012-03-22","Trinidad to Rio return. Food was typical airline fare and service was excellent. I ordered vegetarian food it was not on board but the crew made something up for me that was excellent. Cabin crew were polite. Seating was ok and I will definitely use them again.","","","Business Class","","8.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Lionel Wilkinson","United States","2015-06-18","I took my second trip with Delta and I must say I was definitely not disappointed. I flew with Delta last year and felt there was no need to change to a different airline. I flew from Indy to Phoenix via Minneapolis. The crews both at the gate and during the flight were professional and respectful.  The big two thumbs I want to give is on my luggage in Phoenix. No sooner had I walked off the plane and down to the baggage claim carousel was I greeted by my bag arriving. Only thing I found average was the seat comfort, but granted I have never really cared about seat comfort.","A319 & MD-90","Solo Leisure","Economy","Indianapolis to Phoenix via Minneapolis","10.0","3.0","5.0","5.0","","5.0","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Smith","Japan","2015-06-17","For a short haul flight like this one (7-8 hours each way), I try and save money by not booking business class, rather ""economy comfort"" on Delta. As usual, the service is perfunctory, the food not bad in and out of Narita, the seat fairly comfortable, and the entertainment of good quality with lots of choices. No drama on either flight. My only complaint that has never been addressed properly with Delta over the years is the horrible state of the lavatories. They are always left to fester for entire flights. I have never once seen an FA go in one to clean one. Delta is not ""special"" compared to other international carriers, but it's adequate and they have treated me well in the Skymiles program so far.","777-200","Business","Premium Economy","NRT to NRT via SIN","8.0","4.0","3.0","4.0","5.0","5.0","4.0","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Gaspard Smith-vaniz","France","2015-06-14","Check in procedure was ok but slow. The flight was nice, with very good in-flight entertainment, and the flight attendants were very nice. The food wasn't great - but not the worst. The seats are comfortable and I had plenty of leg room. ","Airbus A330","FamilyLeisure","Economy","Barcelona to New-york","9.0","4.0","5.0","3.0","5.0","4.0","1.0","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","W Langford","France","2011-09-03","CDG to BTS return on a B737-500. Both flights on time the plane was clean and comfortable. Load factor was about 50% outbound and 80% inbound which made the trip even better. Crew were friendly and professional.","","","Economy","","10.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","M Studzinski","Poland","2011-08-31","Moscow-Prague-Warsaw. From Moscow brand new clean A319 on time departure. Good legroom. Enthusiastic professional cabin crew. All announcements made in English Czech and Russian. Airshow on overhead screens. Tasty hot meal full bar service. Duty Free later. To Warsaw old B737-500 flight only 50 mins. Salty crackers as a snack full bar service. Nice friendly cabin crew. Highly recommended as service better than most of the carriers.","","","Economy","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Allen Bishop","United States","2012-03-09","Los Angles to Tocumen and back and was completely satisfied. The 737's were in top shape inside and out. Food was typical airline fare but the service was excellent. Cabin crew were polite but they need more English speaking personnel. Seating was tight so placement at the central Exit door was appreciated on the return flight. I will definitely use them again.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","S Blum","United States","2012-01-24","IAD-Bucaramanga Colombia. Every flight was on time or early. Service was excellent with an airline rep being designated to lead us from point to point in Bogota on our way home for a short connection time. While the planes were not the most modern food quality was so-so but all 5 of our fights were like clockwork hampered only by the (USA required) secondary screening required prior to boarding our final flight to IAD which certainly mucked things up a bit but didn't delay our arrival time.","","","Economy","","9.0","","","","","","","4.0","1"
"dniproavia","/airline-reviews/dniproavia","Dniproavia customer review","M Vigo","Thailand","2012-09-04","KBP-OTP. Sandwiches and drinks served (even a local wine) although the flight is just over 1 hour departure/landing on time check in chaotic in Kiev; Embraer 145 looked in good condition but seats are pretty cramped. If you have medium/large size handbag they will ask to load it in the plane as the overhead compartments are small they will give you back to you in the tarmac so no need to wait at the luggage belt crew was young but not that smiley. Good experience overall.","","","Economy","","8.0","","","","","","","4.0","1"
"dniproavia","/airline-reviews/dniproavia","Dniproavia customer review","J Arnold","Germany","2011-11-05","Kiev to Odessa but they serve sandwiches and the whole range of beverages. B737 clean. Plenty of legroom. Flight was on-time. It's worth the money!","","","Economy","","9.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ineke Litjens","France","2015-06-11","Brussels to JFK. Horrible check-in procedure. Unable to check in online, then checked in at airport but without assigned seat. Result: sitting separate from my boyfriend while I am afraid to fly. At check in counter not very helpful, lady (though friendly) said she couldn't do anything and that we had to wait until boarding. At gate itself they're trying to get us to sit next to each other but difficulties since flight is fully booked. Not impressed with customer service and we were not informed by email, when booking, or at check-in that there were paid seats as an option and that the free seats were given away and that is why we were assigned no seat number. ","","Couple Leisure","Economy","Brussels to JFK","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Paul Monkhouse","United Kingdom","2015-06-06","Delta will always be my first choice across the Atlantic and I have found them to be always even better than either BA or Virgin (who have themselves always provided excellent service). My latest flights were no exception. This is the second time I've flown from Heathrow to LAX in four months and both times the service has been great. Without doubt the friendliest cabin crew I have met the in-flight entertainment was good the food was okay and plentiful and the drinks and snacks kept coming. My first choice every time and whilst not the cheapest carrier it's certainly been the most reliable and pleasant to fly with.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Cheney","United States","2015-06-06","5/28/15 PVD-ATL-CAE 6/1/15 CAE-ATL-PVD. Flight was on time departing PVD. Had booked Economy+ and was lucky enough to have an empty middle seat. Got a free cocktail in Economy+. Unfortunately passengers ignore the signs that say bin space over those seats is reserved for Economy+ because when I boarded I had to use a bin 4 rows back which is annoying when deplaning. Got delayed about 25 minutes by weather before landing at ATL. Had to go straight to the gate for the next flight. Staff was very pleasant. ATL to CAE is less than 30 mins so there is no beverage service. Arrived at CAE about 50 mins before my scheduled flight from CAE to LGA. Got a text saying it was delayed 45 mins. I knew I would never make the connection to BOS. There was a flight boarding to ATL and I asked if they could get me there faster. They said they couldn't get me to BOS earlier but they could get me to PVD. They gave me a seat (and happily changed it when I asked for an aisle). No beverage service. CAE to ATL is killer at 7am! No Starbucks in Terminal C at ATL. Flight to PVD arrived 20 mins early and flight attendants were very pleasant.","","","Economy","","10.0","2.0","4.0","0.0","0.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Kostadin Cholakov","Netherlands","2011-08-25","Amsterdam to Sofia via Prague return. Amsterdam-Prague return flights were with comfortable and new A320s equipped with overhead monitors featuring a flight map and a useful transfer video for Prague airport. The Prague- Sofia return flights were on older 737-500s which were nevertheless clean and comfortable enough. Legroom on all planes was good staff was polite and helpful. Food was delicious. Definitely a good value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","R Welsh","United States","2011-08-04","We arrived at CDG with 2 hrs to spare to find a huge line waiting to be checked-in. With 150 people waiting in line to get on the plane there were only 4 attendants checking people in at a very slow pace. After 1.5hrs waiting to be checked-in we dropped our bags and boarded the plane which was delayed 20min. We discovered our seats were not together so we had to play musical chairs. Our flight left 45min later than scheduled it was blamed on the plane arriving later than anticipated. Upon arrival to PRG we found that one of our bags had been lost. Being the last flight of the evening we were left without a bag for the remaining 10 days of our trip.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","P Schneider","United States","2012-01-05","Orlando to Buenos Aires return with layover in Panama City. Business Class. Flights were on time. Cabin crew young and friendly. Business class seats not up to international standards for long flights. No foot rest limited incline. Not comfortable for 7 hr overnight flight. Food and entertainment just ok.","","","Business Class","","6.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Krupa","Canada","2011-12-13","YYZ-PTY-SCL. Smaller and older 737 from YYZ to PTY. Bigger and newer to SCL. But it changes depending on the season. Surprisingly everything ok. All flights on time. The newer planes very comfortable. Inflight services good. Food not great but ok. Connection in PTY pretty smooth. Very good value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"dniproavia","/airline-reviews/dniproavia","Dniproavia customer review","A Adrian","Romania","2011-10-13","Odessa to Kiev return. Plane a rather old Boeing 737 but for such short trips (under 1 hour) is not a problem. I was surprised to see that they offered sandwiches on both flights together with tea coffee and juices.","","","Economy","","7.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","F Naylor","Australia","2015-06-04","JFK to LAX. We were apprehensive about flying Delta but got a good price on this mid afternoon flight. Bought Delta comfort to see if this improved the experience. Flight left on time. Seats were ok food poor but attendants were friendly and aircraft wasn't in as bad a condition as we had expected. Overall an ok experience.","","","Economy","","5.0","3.0","4.0","2.0","1.0","","","3.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","David Albert Vaculik","Gibraltar","2011-08-02","Prague-Frankfurt return. To Frankfurt new and comfortable A319. Service and seats very good. Plenty of information provided during flight. Frankfurt to PRG comfortable A320 and service and seats great.","","","Economy","","10.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Ioannis Vourliotakis","Greece","2011-06-27","Flying from Kosice-Prague-Athens. The airplane from Kosice-Prague was a very small ATR42 but very new with leather seats and very clean. service very good for 1.15 hr flight and staff very friendly. Flight from Prague-Athens was crowded. The plane was excellent A320 new with flight information during the whole flight. Very different from the Boeing 737-500 4 months ago on the same route with the same airline. The service to Athens was poor and the staff just okay.","","","Economy","","6.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Andre Franca","Brazil","2011-12-07","MAO-MGA-SJO-SDQ-PTY-MAO. Still find their fares very affordable and fair service is good mix of nice cabin crew and boring ones but that you find on every single airlines! the inflight service is a little bit poorer. And such a great plane the Embraer!","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","C Tamberes","Nicaragua","2011-12-02","MGA-IAD return via PTY. All flights on time and friendly crew onboard. Flights to and from DC were operated with the new 737-800 Sky Interior which was nice and made you forget that you were on a plane. Surprisingly good food and no problems with baggage.","","","Economy","","10.0","","","","","","","4.0","1"
"dniproavia","/airline-reviews/dniproavia","Dniproavia customer review","Y Kahanovych","Ukraine","2011-09-24","I was recently on a short hop from Sevastopol to Kiev. Airport check-in was fast and polite. Plane was pretty old Embraer with tight legroom. Catering consisted of tea coffee water all looked and smelled uninspiring. The crew was young and nice. Ticket price was a good deal. Flight was on time. Ok for 50 min flight.","","","Economy","","5.0","","","","","","","4.0","0"
"dniproavia","/airline-reviews/dniproavia","Dniproavia customer review","Victor Neagu","Moldova","2011-07-27","KIV-KBP-ODS. Both flights were codeshared with Aerosvit but operated by Dniproavia planes. KIV-KBP Embraer 145 that has seen better days. KBP-ODS plane was an old-looking Boeing 737-500. Service onboard was good. Offered drinks and a double sandwich despite both flights being under 1hr. Flights departed on time. They almost lost my luggage on the first flight as it was sent to connecting flights but were able to locate it relatively quickly and hand it back. Overall a relatively good experience for the price paid.","","","Economy","","7.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Michael Kallay","United States","2015-06-01","$600 for the less than 2 hour flight 1377 (PHL-RDW) booked 2 weeks in advance was daylight robbery. The 30 minute line at the baggage drop caused entirely by staff shortage added insult to injury. But never mind the flight was delayed by over an hour anyway.","","","Economy","","3.0","5.0","4.0","3.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Julia Mulligan","United States","2015-06-01","I have chosen Delta for years because of it was the best one but lately it's service has been so terrible that I will never fly with them again. Twice now I have flown out of Detroit and there have been problems that have delayed the flight to our next location (I understand that problems happen) but while we were on our flight I was very thirsty and asked the stewardess for a glass of water and she said the cart would be by shortly - the cart skipped our whole section and when I tried to stop the flight attendant again I was ignored - I didn't see the attendants for the rest of the flight. When we arrived at Atlanta to switch to our next flight we had missed our flight. The first time no one would help me - I must have talked to at least 10 people before finding someone that rudely told me to go to a certain gate and wait and that I might make it onto that flight. This time I went to the gate and they told us the plane had just left (the plane was not suppose to leave Atlanta until 12.50 I was at the gate at 12.40) and when I asked where do I go to get another flight I was ignored and they walked away. I then went to the information and was told to go to a gate that had no one at it - no one! I then went back and was rudely sent to another gate where I was told they didn't know if they had a seat available for me. After an hour I was able to get a flight home. I could not believe the rudeness that I was treated with.","","","Business Class","","","4.0","1.0","1.0","1.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Nathan Xu","Australia","2011-06-03","Madrid to Prague. Reasonably good service in Madrid Airport flight was half empty 737-500 great leg room and breakfast and drinks. Very friendly cabin crew and good information from the captain.","","","Economy","","9.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","M Allemand","Germany","2011-05-02","FRA-PRG-BUD and back over Easter. FRA-PRG 3-3 seating a small cake. PRG airport is not too big and easy to get around. PRG-BUD was a turboprop plane 2-2 seating. Snack was another cake. Snacks on the way back were crackers on both flights. Flight attendants were reasonably friendly flights were on time baggage was fine both ways. It's no frills gets you there and back which was all I needed.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Chris Johnson","United States","2011-11-23","BOG to MGA through PTY. Due to bad weather flight departed late from BOG. Only 5-10 min transfer time in Panama before the connecting flight to MGA. Immediately after landing my name was called picked up at the gate and informed by ground staff at which gate my connecting flight would depart. Connecting flight waited for me and departed immediately. Most surprising Copa and PTY managed to get my luggage on the plane to MGA (in less than 10 minutes!). Never seen anything like that.","","","Economy","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","G Kohen","United States","2011-10-03","CLO-PTY. Short 1 hr flight. Comfortable Embraer jet with very good leg room. Flight departed on time and during the one hour flight breakfast was offered along with a drink service. Professional crew flight attendants spoke English will definitely try to fly them again. PTY is a decent airport. Immigration took less than 2 mins.","","","Economy","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Larson","United States","2011-09-15","LAX-PTY. The crew were kind and smiling everything is free including liquors. The breakfast is very good and punctuality excellent. Very good attention to detail.","","","Economy","","9.0","","","","","","","4.0","1"
"dniproavia","/airline-reviews/dniproavia","Dniproavia customer review","Michael Little","Australia","2010-08-22","Kiev-Simferopol-Kiev-Lviv. The first two legs operated by B737 were pleasant apart from the seats being a little cramped. Snacks served staff were efficient and flights operated on time. Note that Dniproavia does not check luggage through on connecting flights or issue onward boarding passes. You must collect your baggage at Kiev and check in again. The final leg to Lviv was operated by Wind Rose (MD82). A snack with wine was served. Again the seating was a bit cramped but no complaints on this short flight.","","","Economy","","7.0","","","","","","","4.0","1"
"dniproavia","/airline-reviews/dniproavia","Dniproavia customer review","Janne Petersson","Sweden","2009-10-26","Morning flight Kiev - Odessa a new clean Embraer 145. It was a very pleasant flight with free candies and beverages served by smiling crew. Departed on time and arrived early. Check- in in Kiev quick and easy. The atmosphere and attitude quite relaxed and pleasant.","","","Economy","","10.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Cooley","United States","2015-05-31","My wife and I were booked on Delta flight 7 leaving Dubai at 9.45 pm. There was a mechanical problem with the plane these things happen. We were advised to go wait in a nearby Business Class lounge and wait for an announcement which never occurred. I walked back to the gate only to then discover that the flight had been cancelled and no announcement had been made the gate agent even admitted this. The rebooking was a nightmare we finally left Dubai two days later and had to endure the same rude gate agents who were more concerned with talking on their cell phones and playing around than taking care of the customers. Most of the agents did not speak even a small amount of English they were not organized and clearly not professionals. I have flown with Delta for over 11 years this is the worst experience I have ever had.","","","Business Class","","1.0","4.0","1.0","4.0","4.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","M Rust","United Kingdom","2011-02-28","LHR-PRG-LHR. Met requirements I would expect of a 3-Star airline. Comfortable A319 with leather seats and good legroom. Meal provided satisfactory and efficient cabin crew. Minor delay experienced on return - would use this airline again.","","","Economy","","8.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","E Emelyanova","France","2010-12-28","Samara-Prague-Paris and Samara-Prague-Barcelona. 2 baggage losses simply outrageous - when I was traveling to Paris I was supposed to stay there for 6 months and when they lost my baggage I had only the clothes that were actually on me at the moment. I had my baggage back only 2 weeks after. Don't expect the representatives to react to your claims you're going to be politely ignored. Now I'm in Barcelona and was supposed to go to the Pyrenees to ski but they lost my baggage again and all my sportswear is in there. It may seem like good value but you risk too much and if they lose your baggage you're gonna pay the difference you'd pay for a flight with a different airline. So as you might guess I do not recommend this airline.","","","Economy","","2.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Haryn Gameros","United States","2011-08-15","LAX-GUA. The flight experience from check-in at LAX to arrival in GUA went smoothly. Flight attendants were good along with the food. On time and overall a great flight.","","","Economy","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Sergio Pereira","United States","2011-08-04","GUA-SJO. I was very dissatisfied when COPA changed the time of the flight and I was not notified. That being said the service was good. I had two breakfasts (one between GUA-PTY and one between PTY-SJO). Loved the ERJ 190 very comfortable and the service was good for two short flights.","","","Business Class","","6.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Snyder","United States","2015-05-31","Worst airline I have ever flown. We are frequent flyers and this was a trip from hell. We will never fly Delta again. We were traveling from LAX to Dublin with a change of planes in N.Y. We sat in the plane on the ground for 2 hours at L.A.X. because of mechanical problems. Because of this we missed our connection to Dublin so had to spend the night in N.Y. From N.Y. They flew us to Atlanta the next day. Again there was airplane problems. We waited for two hours at the airport for them to find a plane that worked. It took us two days to get to Dublin. On the way home we flew from Dublin to N.Y. again sat on ground for 2 hours and 15 minutes on the Tarmac. Once we arrived back at LAX waited another hour in baggage claim only to find that our one bag was put on another flight.","","","Business Class","","","3.0","4.0","3.0","3.0","","","2.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Andrija Matic","Croatia","2010-12-07","Barcelona to Zagreb via Prague. Check in at BCN swift. Barcelona - Prague leg A319 with decent legroom. Complimentary refreshments served. Crew polite but without a single smile during two hours flight. Prague-Zagreb leg by ATR 72 aircraft. Transfer in Prague smooth and departure to ZAG on time. ATR72 cabin a little bit worn out but clean. Legroom better than on Airbus aircraft. Complimentary refreshments served. Crew courteous and smiling.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Andres Torres","United States","2011-07-28","Washington-Cali-Washington. Very good for the price I paid. The flight was punctual and the food was actually good.","","","Economy","","10.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Y Ren","Australia","2015-08-01","I booked Sydney to HK with Qantas then connecting Dragonair from HK to Beijing. My flight scheduled at 7pm for departure. When I landed at HKG, I was told the flight is late because late arrival of inbound aircraft.  At 8pm, I was told the flight will be further delay to 9.30pm, and finally the flight took off at midnight. From beginning to the end, Dragonair did not want to take any responsibility.  Service on board is pretty average, staff serviced a meal and never see them again. Hardly anyone cleaned the toilet I could see during the flight. ","A330","Solo Leisure","Economy","Hong Kong to Beijing","3.0","3.0","2.0","2.0","2.0","1.0","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Lovett","Australia","2015-05-29","We booked first class seating for the midnight to dawn flight from LAX (USA) to (SJO) San Jose Costa Rica so we would have lay flat seats and a good LAX lounge to use while we waited for our midnight flight. The seats did not lay flat. Delta cabin staff explained that lay flat seats are only available on First Class international flights over water. Obviously Delta executives do not regard a 5 hour overnight flight to another country as an international flight. The safety briefing was a screen based childish cartoon. The First Class cabin was old and tired. There was an unfinished soft drink bottle in my seat pocket. There was no inflight magazine for my seat. Upon requesting one I was handed a creased and folded one by a surly female cabin attendant. The Delta lounge in LAX was dirty and unkempt. Complementary drinks were limited to Bud Beer or a house white/red - anything else had to be paid for. Food was mixed nuts or pretzels. Undoubtedly the second worst flight I had the displeasure to undertake. The worst flight was the return from SJO to LAX. It compromised all the above plus the following. Upon taking our seat we were offered a glass of sparkling wine. Take off was delayed for 40min while a seat was repaired. We asked for a second glass of wine to while away the tarmac delay and was told that they only had one bottle for the flight and they had already used it. Classy eh? On arrival at LAX our priority First Class luggage was one of the last off - so much for the priority tag. I can only wonder how well Delta aircraft are maintained if this is their penny pinching standard in First Class. My view is that one should avoid Delta at all costs.","","","First Class","","2.0","1.0","2.0","1.0","3.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Lovett","Australia","2015-05-29","LAX-SJO DL1388 1 May 2015. SJO-LAX DL1396 11 May 2015. We booked first class seating for the midnight to dawn flight from LAX (USA) to (SJO) San Jose Costa Rica so we would have layflat seats and a good LAX lounge to use while we waited for our midnight flight. The seats did not lay flat. Delta cabin staff explained that layflat seats are only available on First Class international flights over water. Obviously Delta executives do not regard a 5 hour overnight flight to another country as an international flight even though some of it was across the Pacific Ocean. The safety briefing was a screen based childish cartoon. Flight safety is serious business. A safety briefing by a cabin attendant reinforces that. Downplay it with a cartoon gives the impression that its all one big joke. The First Class cabin was old and tired. There was an unfinished soft drink bottle in my seat pocket. There was no inflight magazine for my seat. Upon requesting one I was handed a creased and folded one by a surly female cabin attendant. The Delta lounge in LAX was dirty and unkempt. Complementary drinks were limited to Bud Beer or a house white/red - anything else had to be paid for. Food was mixed nuts or pretzels. Undoubtedly the second worst flight I had the displeasure to undertake. The worst flight was the return from SJO to LAX. It comprised all the above plus the following. Upon taking our seat we were offered a glass of sparkling wine. Take off was delayed for 40 min while a seat was repaired. We asked for a second glass of wine to while away the tarmac delay and was told that they only had one bottle for the flight and they had already used it. Classy eh? On arrival at LAX our priority First Class luggage was one of the last off - so much for the priority tag. I can only wonder how well Delta aircraft are maintained if this is their penny pinching standard in First Class. My view is that one should avoid Delta at all costs.","","","First Class","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G de Domingo","United States","2015-05-29","PDX-MSP-DCA-MSP-DCA: Clean aircraft's (B757 A320 MD90 B737-800). No IFE on the inbound flights but because I had a tablet I just connected to their wifi (without paying) and go to Delta Studio allowing me to stream movies for free. On the return flight the B737-800 was newly refurbished and had IFE with some good choice of videos. Snacks (to be purchased) are as usual awful. Flight crew polite and professional except the on the MSP-PDX leg where two flight attendants were more preoccupied by taking breaks than serving beverage in a professional manner. No delays on all segments.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","S Paice","United Kingdom","2010-10-13","LHR-PRG-LHR. Outbound flight fine drinks and croissant served and extra drinks provided on request. Ham and cheese roll on the afternoon return flight which was perfectly ok. Seat a bit hard on both legs but otherwise ok.","","","Economy","","8.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","F Lanquetin","Germany","2010-09-14","FRA-PRG-TLV return. CSA offers very competitive fares to TLV. Check in in FRA took a little time since only 2 counters open. A319 seats a little slim and not very comfy. Small sweet or salty snack and drinks served on this short sector. IFE was overhead LCD screens showing CSA commercials and map. Connecting in PRG very easy. Airport nice look out for a brochure with coupons for the airport restaurants. CSA offers upgrades for appox 40 EUR to business class (subject to have a high economy booking class or a frequent flyer status). PRG-TLV was full on A320. Seats not very comfy and felt quite cramped. Served a small hot meal and not very good. TLV to FRA they were overbooked and offered to rebook me to a direct El Al flight which I accepted. Check in staff at TLV very friendly and efficient. I would fly Czech Airlines again if the price is low the product is nothing special but they did the job and flights were on time.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Gustavo Maciel Motta de Carvalho","Brazil","2011-07-25","Rio to Toronto. It was very good value for money. Planes are clean and brand new cabin crew impressively attentive the food was ok. I chose Copa because of the low price compared to Air Canada. But now I know I can choose again for the quality and punctuality too.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","C Leung","United States","2011-06-30","Copa changed my flights several times. My original reservation was to depart IAD at 6:28 a.m. and arrive Lima at 3:06 p.m. No reason was given for the multiple changes. I thought the original flights were cancelled. It turned out not to be the case. Apparently Copa overbooked and simply bumped me to later flights with no explanation and no compensation. As a result I had no time to sight see in Lima at all. I will not fly Copa again even though it is joining the Star Alliance program.","","","Economy","","","","","","","","","4.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Marc L Coleman","Hong Kong","2015-07-20","Return of the outward flight two weeks ago, and just as bad, very late arrival, poor beverage. It seems that this airline cannot fly on time. I checked everyday whether this plane has flown in the last two weeks and it has only been on time once! It was cheap so I guess I should expect it. They also seem to find it difficult to accredit one world miles.","A320","FamilyLeisure","Economy","Clark to Hong Kong","3.0","2.0","2.0","1.0","","2.0","","5.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Howard Cheng","New Zealand","2015-07-18","This flight was one of the worst flights I have been on. An hour and 50 min flight was already really unbearable for me. Economy on this plane has absolutely no legroom (I'm 5""9) and seats were terribly designed. The cabin crew were rude and were not friendly. The food was, as usual for Cathay Pacific and Dragonair flights, had tiny portions and were awful, in fact this time it was even cold and soggy. I was on a school trip so I had no choice for an airline, however we did get our own check in counter which was good. Nevertheless, the AVOD IFE system was really good and there were a wide range of movies and TV series to choose from.","A321","Business","Economy","Hanoi to Hong Kong","2.0","1.0","1.0","1.0","5.0","2.0","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Simon Boxall","United Kingdom","2010-09-10","LHR-PRG-RIX-PRG-LHR. Flights on time. Crew smiling and helpful. Free drinks and sandwiches on which is more than can be said for most European airlines now. Flights on 737s which feel cramped when full. My only gripe was with Prague airport - nothing to do and horrendously expensive! (£4 for a small glass of orange juice in every cafe! £55 in 'duty free' shops for most fragrances!).","","","Economy","","8.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Juraj Kovác","Slovakia","2010-08-09","Our flight Prague to Madrid (A319) was badly delayed supposedly due to a last-minute crew replacement. The staff started issuing new boarding passes at the gate effectively scrapping the passengers' seating preferences but they were unable to provide any information on the delay. After about 70 minutes at the gate the airline let everyone on board just to keep them waiting for another 2 hours. This seems to be CSA's favorite way of avoiding passenger rights claims as it automatically falls within 'tarmac delay' - people on board only got a glass of water while waiting. The crew never said anything about the actual cause of the delay and didn't seem to care much about it. The inflight snack consisted of the usual ham and cheese sandwich a cold and a hot drink. The arrival to MAD was further delayed by about 30 minutes while waiting in the landing stack meaning that we missed our connection even though we'd originally had 4 hours for transfer within the same terminal. The flight back (MAD-PRG) two weeks later was substantially better: a newer A319 on time and with a friendly crew (although their language skills remain disappointing). The seats in more recent narrowbody aircraft are decent with adjustable headrests and sufficient legroom. Inflight snacks keep to the same standard (small chicken sandwich drinks) the entertainment system only has a few LCD screens throughout the plane showing the flight details occasional video clips and a very very dated presentation of Prague. All in all the experience was more pleasant than the previous trip and the ground staff has been very helpful in locating and retrieving my lost baggage upon arrival.","","","Economy","","5.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Weitzen","United States","2011-06-19","Orlando-Quito-Orlando via Panama on an award ticket using my OnePass miles. I make frequent trips to South America and after flying US carriers many times I was shocked by how different the experience was. All flights left on time aircraft were quite new and well-maintained onboard service was warm and professional (they actually thank you with a smile when picking up garbage and service items and treat you as if they value your business) they permit non-elite customers to book exit row seats the food was edible liquor was available free of charge and the transfer in Panama was absolutely painless and stress-free. Given the efficiency of the ground crew in Panama and the airline in general short connection times in Panama should not be a problem. I also had an issue with my reservation that needed to be worked out prior to my departure and instead of being placed on hold for an unreasonable amount of time or waiting in line for an hour at the airport check-in counter only to be greeted by someone who treats you like the enemy a Copa representative assisted me through their 24-hour live chat service after only having to wait 30 seconds and spared me a lot of time and headache.","","","Economy","","10.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Marc Coleman","Hong Kong","2015-07-09","This was a connecting flight to QR931, unfortunately it was 40 minutes late leaving. The boarding was total chaos, you cannot have a snake of passengers 400 metres long awaiting a bus that takes 40 minutes to load, when you start only 30 minutes before departure. If it had not been for ground staff at Clark and Qatar Airways staff we would have missed connection.","A321","FamilyLeisure","Business Class","HKG to CRK","4.0","3.0","3.0","1.0","","4.0","","5.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Van Hiep Hoang","Germany","2015-06-28","Check in is effective and quite fast. Crew onboard is also very effective. The biggest problem with Dragonair is the flight is delayed hence we got very late to Hong Kong. However Dragonair organized a pick up service at the gate and bring you directly to the gate for the next flight on time, but in most of the cases, the luggage will not come with you on time and may be delivered 1 day later at the final destination.","A320","FamilyLeisure","Economy","HAN to HKG","8.0","3.0","4.0","3.0","","4.0","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Jeremy Chan","Hong Kong","2015-05-31","KA 380 from HKG to FUK on 16/5. Flight delayed for 2.5 hours but well handled with a HK$75 food voucher given to every passenger. The aircraft was a 20-year-old A330-300 with unexpectedly new cabin and a wide selection of inflight entertainment. Flight attendants were attentive and helpful throughout the entire journey. Inflight meal a cream sauce chicken pasta was hardly edible but glad to receive ice cream after the meal. Much to commend with the reservation concerning the catering service as stated above. KA 381 from FUK to HKG on 20/5. Flight departed on time. The aircraft was another old A330-300 with old layout - seat was not comfortable and the IFE system was not efficient although again a wide choice of programmes. Cabin was too warm and uncomfortable with turbulence affecting during the entire flight. Inflight meal fish pasta was much better on this leg. Had to hold over HKG due to heavy showers and thunderstorm but was fortunate enough to arrive with a half-hour delay only.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Roach","United States","2015-05-28","Looked forward to Delta Comfort on recent flight from DFW to Minn. Delta changed planes so there was no Delta Comfort. I was relegated to a window seat. Delta could not get their act together on reassigning seats so the boarding process was terribly slow and disorganized. I fly Delta to Minn because I have to not because I want to. I don't think American's customer service or organization is great but it's better than this. If you can use another airline.","","","Economy","","3.0","2.0","4.0","3.0","1.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Peter Pomeranze","United States","2015-05-25","Honolulu - Narita Business. A very pleasant experience. Very comfortable private seat excellent entertainment and very good food on this nearly eight hour flight. Cabin crew could have been warmer but otherwise did an excellent attentive job. On time arrival speedy baggage delivery all added up to a very positive travel day.","","","Business Class","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","M Lucas","United Kingdom","2010-06-09","Vilnius-Prague B737. Smiling and professional crew. Clean aircraft and free onboard drinks and tasty sandwich for 1hr 30 flight in economy.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","D Mauro","United States","2011-04-27","LIM-PTY. Nice flight helpful FAs and a nice breakfast. Got into Panama a few minutes early and had plenty of time to make my connection with Continental Airlines.","","","Economy","","8.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Iannelli Pasquale","China","2015-05-20","HKIA to Chiang Mai in Thailand in tourist class. Service was excellent staff spoke excellent English and mandarin Chinese. Though the flight was short food was delicious both ways much better that transatlantic flights to South America in Iberia business class. I sat in the front rows seats were quite spacious and leg room was abundant being 1.88 tall I could appreciate the difference with other airlines. I will definitely fly again Dragonair for short medium flights in south east Asia. Ticket was not cheap compared to European flights or Air Asia. But it was not expensive either if compared to similar length flights in the region.","","","Premium Economy","","9.0","5.0","5.0","5.0","2.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Joel Costi","France","2015-05-25","DL2311 on May 2nd 2015. JFK-MIA lounge with very poor. Some snacks some drinks but you have to pay if you want by example a bottle beer. Flight was packed in first class Boeing 717 in fact a DC9 which showed its age. First class is a real joke.","","","First Class","","2.0","2.0","3.0","3.0","0.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","David Gartside","United Kingdom","2010-06-08","MAN-PRG return B737-400 Economy. On time departures / early arrivals in both directions. Both directions almost full - encouraging given that CSA pulled off the route at the start of the recession and only came back this Spring. Food/beverage service OK - outward (breakfast) a bit meagre - two muffins inbound (mid-evening) a turkey roll. Generous with coffee/tea/drinks etc.","","","Economy","","7.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","W Bradley","Australia","2010-06-07","TLL-PRG Economy class. The aircraft was new clean and comfortable cabin crew pleasant. Announcements made in several languages. The food could perhaps have been better. Baggage delivered quickly in PRG.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Harold Bush","United Kingdom","2011-04-26","Copa changed my flight time Cartagena-Bogotá from 1250 to 2009 and did not tell me. I noticed this by chance and spent over one hour trying to get through to someone to put me on an earlier flight. No explanation no apologies.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","R Warr","United Kingdom","2011-04-19","Bogota to Cartagena and back. The flight was just over an hour but plane was clean and seemed modern and well maintained. The flight attendants and ground staff pleasant and friendly flights good value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Steven Cao","China","2015-05-12","PVG-HKG return (connect to/from CX long-haul flight) with A330-300 clean and well maintained. Both ways delayed more than 1hr and bussed to/from main terminal caused huge inconvenience as I had connect flight to/from CX long- haul nowadays KA still provide meal service but the portion is very tiny even Chinese domestic airlines has better quality food. AVOD on A330-300 is very good.","","","Economy","","5.0","3.0","3.0","3.0","5.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Stanley","United States","2015-05-20","We could have driven From Louisville to Portland ME quicker than Delta was able to get us there after they had a plane changed at a gate in SDF due to a ""bathroom"" issue and difficulty finding the flight crew that apparently wandered off and could not be found for a while.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2015-05-20","5/0/15 PHL-SLC Airbus A320. Flight similar to the ones I took on 5/4/15. Economy comfort is better than economy but not by much. Its main advantage is priority boarding which allows me to avoid the inevitable rush and scramble for overhead bin space. Rated food as 1 because I didn't buy any entertainment also as 1 because there wasn't any. I don't look forward to flying with Delta even in economy comfort.","","","Premium Economy","","6.0","3.0","3.0","3.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2015-05-20","5/4/15 MSP-PHL MD 90. Rated food as a 1 because the inflight offerings do not appeal to me. When I've tried to purchase food items on previous flights the FAs have run out of the items I would have ordered. So I brought my own sandwich. I also brought my own beverage because FAs on a previous flight refused to sell me a bottle of wine for dinner told me to wait for the beverage cart's second round. Rated entertainment as 1 because there was none. The FAs were competent the aircraft clean and on time.","","","Premium Economy","","6.0","3.0","3.0","2.0","1.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","M Pernik","Czech Republic","2010-06-06","PRG-MAD-PRG Being native Czech I prefer Czech airlines if possible. Unfortunately due to economic situation they started to cut down all expenses including onboard service and even cancelling some of the routes. The food a sandwich was nothing you would remember but was edible. IFE poor as only some old clips were shown - watching the position of the aircraft on the map was much better. Soft drinks complimentary. Airplane quite new and clean.","","","Economy","","6.0","","","","","","","1.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Gael Ar Breizhat","France","2010-06-06","CDG-PRG-EVN return. CDG-PRG on Air France. The 3 next flights on Czech Airlines were pleasant fair food comfortable seats in Economy FA smiling. The only thing wrong is that I don't understand why all flights from Central Europe arrive so late and leave so early in Yerevan. IFE bizarre with stupid video gags but nice map system.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","L Perez","Costa Rica","2011-03-21","SJO-EZE via PTY. The first flight in a clean Embraer 190 crew friendly and attentive service was ok. In PTY we de-boarded the plane on stairs but took hours for the bus to leave to the terminal even though everyone was on it. Boarding in PTY was quick and we were greeted by attentive flight attendants who were not that friendly. Inflight a nice meal and checked the cabin every now and again. I have to say however that the entertainment system in this B737-800 was very poor limited to overhead video screens. Also the seats on the plane are comfortable but could recline a little more.","","","Business Class","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","D Lazarus","United States","2011-03-10","JFK-PMA-CTGA-JFK. I have flown Copa for a number of years and this is the first time I faced disappointment on both flights. Attendants indifferent and inattentive. After serving the meal they disappeared for the rest of the flight. Copa used to give a beverage first and then another with your meal. Now it's just the beverage with your meal. My gluten-free meal never appeared. On the flight down to Panama one toilet was out of working order. They did leave and arrive on time however.","","","Economy","","1.0","","","","","","","4.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Patricia Kooren","United States","2015-04-28","This is the best airline I have had the pleasure of traveling with! We were stuck in Kathmandu due to the earthquake. They were one of the few flights out! They handled the change efficiently and with personal care. The attendants were courteous friendly and appeared to care about our welfare. Our arrival in Hong Kong was excellent they had everything organized by flights gave us hotel accommodations transportation to and from Hong Kong City and personally walked us over to pick up our luggage. We did not have to worry about a thing!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","H Steve","Hong Kong","2015-04-20","SYX-HKG. Flight was delayed 1 hour for a 70 min flight. Scheduled to land in HK 2300 hrs made it to the HK airport express at 0040 to catch the last train to the city (without check-in luggage). For the people who checked in their bags it must have been a nightmare. KA's flights have constant delays. Of five trips with them over the past year only one was actually on-time. The notiFLY update is slow and not reliable but this one went even without notiFLY warning. Aircraft is outdated. Cabin air-conditioning was out of service while parked on the ground both waiting for take-off and for the shuttle bus upon arrival at a remote parking area (15 min drive to the passenger apron). All in all a very bad flight. Don't think I'll fly KA again.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2015-05-20","5/4/15 SMF-MSP Airbus A320 Economy Comfort legroom adequate service competent. Complaint: Delta does not post economy comfort fares on its website but as separate upgrades for each flight segment. Value for money rated at 1 because I traveled on an award ticket entertainment rated as 1 because the flight didn't have any. Legroom was slightly better than on previous Economy Comfort flights but recline was still minimal. Food for purchase was unappealing but the complimentary snacks and beverages were acceptable. I wouldn't recommend Delta because it seems to focus more on nickel and diming its passengers than in providing quality service.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Wallace","United States","2015-05-20","A simple flight from BWI to NYC turned into a 3 hour wait on flight 3371. With very little communication between the staff/pilot and the passengers. On a bright sunny day in MD and only mild rain and overcast in NYC the pilot said it was weather related. After waiting for the plane to arrive for 2.5 hours. When we get on the flight we had to wait another 30 minutes on the plane for more ridiculous reasons - they claim the baggage door was not shut properly. So someone comes to shut it and then we go out to runway. Then we have to wait another 13 minutes. Not able to rebook me for reasons that were also very vague. The flight was overpriced and didn't event accomplish it's intended purpose to get people where they need to be on time. As a business traveller this is absolutely unacceptable. I cannot get business done if I can't get to my destination.","","","Economy","","","2.0","3.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2015-05-20","5/9/15 SLC-SMF Airbus A320. My spouse let me sit in her first class seat. It was a disappointment: legroom not much better than Economy Comfort although the seat was wider and had more recline. The food was also disappointing same snacks as the ones given to Economy Comfort passengers. On the positive side the FA brought me a glass of wine when requested unlike my main cabin experiences in which FAs will not bring me a small bottle for wine (even if purchased) until the beverage cart makes its rounds. I didn't pay for this first class travel but if I had I would have been even more disappointed. My trip satisfaction is less than it was for my Economy Comfort flights because first class failed to meet my expectations. I rated entertainment as 1 because there wasn't any.","","","First Class","","2.0","4.0","4.0","1.0","1.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Donald Wilson","France","2010-03-10","Marseille-Prague-Marseille Economy class. Sandwiches offered both ways were fresh and tasty. Cabin crew spoke good English and heavily accented French were professional and engaged with passengers. Other people's comments about poor seats were borne out by people around me though mine were fine. Good legroom. Whereas I don't think I would choose them to go on to another destination after Prague for a simple round trip I'd certainly recommend them.","","","Economy","","7.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Andre Franca","Brazil","2011-03-07","MAO-PTY-AUA-POS-PTY-MAO I am a Copa frequent flyer I should say their ground service is still good but onboard is going downhill. Only snacks offered even on long flights crew indifferent and pretend to be doing a favour for you. Airport agents always desperate to solve overbooking problems but in general they are value for money and they are still better than some US legacy carriers.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Vincent Fissore","Uruguay","2011-01-20","Copa Airlines MVD to JFK through PTY and back. At check-in in in Uruguay I was upgraded to Clase Ejecutiva on both segments of the flight which was a surprise. First leg of the flight over 7 hours long so after a good meal and some drinks decided to go to sleep. The seats were hard and not comfy for sleeping. Inflight entertainment so-so. Had the chance to experience the Copa Airlines lounge at PTY no great surprise either. Second leg of the journey as good as the first part only a bit shorter. Return trip nearly the same except that there was no Inflight Entertainment on first leg and the second leg went without wine. All in all a good experience but for long trips especially with children prepare one or two movies and some reading because you can suffer quickly in B737'S.","","","Business Class","","7.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Ivan Chung","Hong Kong","2015-04-12","KA621 APR 11. Nice service and prompt cabin service. But no movies are available on the flight-entertainment system even the flight takes more than 2 hours.","","","Economy","","7.0","4.0","4.0","5.0","2.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Knecht","United States","2015-05-20","LAX-JFK-KEF return Comfort + on all four segments. The Sky Priority boarding and extra legroom were a real plus but the DL Comfort + seating does not compare to BA Premium Economy. The Levo wraps and frozen yoghurt bars on the two transcontinental flights were 100 times better than the coach dinner and lunch served on the two international segments. Appreciated the open bar on all four flights but not the wine from a box on JFK-KEF. The cabin crews were friendly and professional on all four flights and there was no wait for luggage in either KEF or LAX. The ancient 767 on the final JFK-LAX leg was too warm had poor ventilation and the VOD lacked the live Dish TV option. Boarding for JFK-LAX was chaotic.","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","J Tung","Czech Republic","2010-03-10","Prague to London economy. I checked in online the day before travel. The process of online check in is ok not as easy or user friendly as BA or Star Alliance (LX LH). At least it’s available. Prague airport empty and very easy to navigate. However if you arrive early there is nothing worth seeing/buying at the whole airport. Everything is overpriced. Used the CSA lounge which is nothing special. Very poor choice of food and drinks. A320 seat pitch adequate. Food was pretty tasteless. On Economy class you have to purchase wine/beer. Service on board was very robotic but ok for a short flight. Arrived at Heathrow T4. Same nightmare as usual. Very long wait after landing due to traffic control. Luggage belt area was very crowded and messy. One positive thing about CSA is their quick response to email. I had few queries on my FFP card and all was resolved within 20 minutes on 3 exchange of emails. Very efficient and friendly. However CSA ticket price is the most expensive in most routes including Prague to London. In the future I would opt for easyjet for the low price or BA for the quality of product of service.","","","Economy","","3.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","L Queirozcorey","United States","2011-01-04","I'm having the worst experience with Copa Airlines as I'm sitting at the airport. They don't know how to handle their business I will never use them again. First they mess up my flight back home and was told to standby - I'm now on waiting list for 12 hrs and still no seats assigned. My boyfriend and I had to take different flights in order to get home.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","I Sibian","Romania","2010-12-31","MEX-SJO-MGA-MEX. First time traveling with Copa and I was pleased with their product. All flights on time nice hub in PTY very nice catering good selection of beverages and friendly FAs. The planes (B737NG) have a good entertainment system on flights longer than 3 hours with overhead TV screens. They play a selection from four featured films and one sitcom which are updated monthly.","","","Economy","","9.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Hoang Van Hiep","Vietnam","2015-04-06","HAN-HKG KA 294 in Business. The departure was 30 mins delayed. The pick up in Hong Kong was excellent they brought me to the gate for the next flight to Germany. They informed me that my window seat was out of order (10 A) and put me to the end of the cabin (17C). After landing I found out that they just want to optimize the seat and just stuck us in another seat. Food was good service was poor I ordered some drinks and they just ignored it. There was no movie in the entertainment channel only TV and some documents.","","","Business Class","","3.0","2.0","2.0","4.0","3.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","C Wan","Hong Kong","2015-02-18","Many thanks for the warm service of the KA876 crew last Friday. That morning I flew from Hong Kong to Shanghai for two days of meetings after a busy week. I felt extremely stressed and was very worried about any possible flight delay due to aviation control in Shanghai. But the assuring smiles from the friendly staff at the cabin entrance made me feel very relaxed. I had a good rest on board. It was a wonderful flying experience.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","S Tai","Germany","2010-01-23","FRA-PRG-TLL. Morning flight FRA-PRG delayed for over an hour. Missed connection to Tallin in PRG. Over 60 mins standing and waiting in line at the transfer desk in Prague to then find out that the only option to get to Tallin would arrive in Tallin at midnight. No apologies no offering of compensation highly ""uninspired"" staff. Flying CSA is also like flying in the 80s : the machines are probably 20-30 years old with broken arm rests being fixed with duck-tape. Not to be recommended.","","","Economy","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","C Habicht","Estonia","2010-01-19","TLL-BRU connection in PRG. Economy. Each and every flight was delayed +/- an hour. First of all my flight from Tallinn got delayed about 50 minutes because of de-icing. When we arrived in Prague I only had 10 minutes to catch my flight. I only barely made it thanks to not having to pass any security checks anymore. That flight was delayed as well and I arrived in Brussels an hour later than planned. On the way back my flight from Brussels was delayed over an hour so I missed my connection in Prague. So I had to stand in line for another hour to get my tickets exchanged. Of course there were no other direct flight to Tallinn so they gave me one through Helsinki. At least I got to travel in business class because economy was full. Then my flight from Prague was delayed AGAIN and I missed my connection in Helsinki AGAIN. So I had to stand in line once more (another hour) to exchange my tickets wait an hour for the flight to Tallinn which was also (of course) delayed about 50 minutes. In conclusion I spent my entire day in 4 different airports and got to Tallinn 8 hours later than I was supposed to. And with a headache from all the standing in lines in poorly air conditioned airports.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","A Tello","United States","2010-10-28","PTY-Santiago DR-PTY. Aero Republica recently changed it's brand to Copa Airlines Colombia. Professional flight attendants however very broken English efficient service. On return to Panama crew very patiently and professionally handled an extremely difficult business class customer. Pilots English very good and informative announcements. Both ways on newer Embraer 190 with 2x2 seating. Return plane had business class seating but coach service.","","","Economy","","8.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Y Ren","Australia","2015-02-18","HKG-PEK in Business. Two hour delay at HKG passengers have been told because late arrival of the aircraft. But KA is based in HKG surely KA could re-organise the aircraft better. Business lounge ""the Pier' close to gate 64 is pretty average Qantas business class is so much better. Boarding process was pretty average staff made announcement of boarding but did not board anyone until 15 minutes later. Inflight service was pretty bad for business class. Crew did not clean away the pre-departure water glass and wet towel until dinner was served. The cabin lights turned off before dinner items were cleaned. It was bad service for a business class for any airline. On a positive note KA finally has personal entertaining system in business class the seat is also better than the old one.","","","Business Class","","4.0","3.0","1.0","2.0","3.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","L Sun","Australia","2015-05-18","Flew DL1162 LAX-JFK on 05/11. We were booked on this flight after missing connecting QF flight from MEL. I was seated in an aisle seat next to the emergency exit plenty of legroom possibly the most comfortable seat I've been on (having only flown economy). The snacks and drinks were fine the cabin crew were attentive. However it is simply wrong that you cannot use the entertainment system during take-off and landing. Overall quite average service nothing particularly bad however I still would prefer QF if I had the choice.","","","Economy","","5.0","5.0","4.0","3.0","2.0","","","3.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Farouk Mogheth","Thailand","2010-01-10","One way flight from Prague to Munich. The flight was early in the morning with an ATR42. Check in was a bit chaotic at the beginning.. sort of a rush hour and the new ""check in for all Czech airlines flights"" system that I am not very keen of but I have to admit that its a saving factor for the airline. More check in counters opened 20-25min from my arrival. I guess knowing their bottle neck times all check ins should have been ready. But all in all it took me around 25minutes to check in. Czech airlines check in kiosks were all over with ladies helping those who didn't know how but the line for the baggage drop was as well full. Beware Czech airlines will not let you with even 900g of extra weight! The check in agent was polite and helped that I took one of the fairly larger bags with me onboard (around 10kg) so I kind of wonder of the logic as I had a back pack and this bag with me. Passport control quick. Czech airlines has a fairly large fleet of turboprop ATR42s however I caught one of two older generation so the interior even though clean showed its age and older design. The cabin crew did their job looking at the fact that this was a very short hop. Security demonstration English Czech and German as well as newspapers in all these languages. Captain talked to us explaining de-icing and 5 minutes delay. A small sandwich and free (juices and water tea and coffee). I love Czech airlines but a reason for taking a star away is having to pay for coca cola beer and wine on their flights. CSA was known for impeccable service and plenty of food and drinks. Saving on visible things like food and drinks make a difference. Good value for money but have to monitor how much is CSA cutting in service - afraid it will come in line with other ""sit shut up till we arrive"" kind of airlines that we see today","","","Economy","","6.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Wright","United States","2010-09-02","Had a straight through flight from LAX to Tocumen Airport in Panama. The seats were extremely tight and not comfortable for the length of flight. LAX to Panama one of the flight attendants was extremely rude and aggressive in her interaction with me and some other passengers. However the flight coming back the attendants were a little bit nicer.","","","Economy","","1.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","S North","United States","2010-08-14","LAX to Panama City return. I had purchased my airfare 3 months prior and when I checked in 3 hours early for the return they said they were bumping 25 people due to overselling and weight restrictions. They stated they were going to ask for people to give up seats for those who truly needed to fly. They only called for volunteers once and in Spanish so 2/3 of the flight didn't understand. They were rude and had no compassion. A few of the others that were supposed to have got bumped got on the plane. I had priority on the list and yet other people got on that were far down the list. Copa Airlines said they had the right to determine who got on the plane by their own guidelines - who they wanted to bump they bumped. They bumped me for a full 24 hours and the whole situation was unacceptable and appalling. Now I have a $400 voucher on Copa and I don't even want to set foot on the airline.","","","Economy","","","","","","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Mok Francis","Hong Kong","2015-01-19","I was coming home with my wife from Shanghai on Sunday 11 January 2015. The original flight KA 897 I checked-in on-line was due to depart at 1920hrs. We arrived Pudong airport in a rush at 1830hrs only to find out the flight was cancelled! I was so tired and really did not want to be put onto another late flight. With only 25 minutes to departure we were checked in an earlier flight KA835 departing at 1855hrs. We were given helpful advice and direction to speed up the immigration process and managed to board the flight 5 minutes before departure. Although the last ones to board before gate closed we were greeted nicely. A happy flight with lots of smiles and drinks that took me home in time for a good sleep. Arrived in Hong Kong and turned on the iPhone only to have another positive surprise. I found out that there had been missing calls and messages earlier during the day advising us in advance that the flight was cancelled and already booking made for us to take the earlier flight.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Halley James","Hong Kong","2015-01-19","Upgraded to business class for the flight from Hong Kong to Shanghai. Bulkhead seat at the front so masses of legroom. Seats very comfortable. It seems almost unfair to offer any negative comments on the flight but I picked the wrong entree! I chose halibut but it didn't come with the sauce the menu said I'm still not sure what it was! My partner chose a pork dish which was extremely tasty. Drinks offered before take off before meal and wine served with the meal. Good entertainment selection. Very pleasant experience. Attentive and professional flight attendants.","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","L Lander","United Kingdom","2015-05-12","On 28 April 2015 my friend and I travelled from Fort Lauderdale Florida to Atlanta Georgia for our connecting flight to Manchester England UK. Due to storms in Florida our flight was delayed by an hour. Despite the pilot's best efforts we arrived at Atlanta B24 35 mins before our flight to England was due to take off. After running as fast as we could we arrived at the check-in desk 10 mins before the Virgin plane was due to depart (the airline was aware of the Florida delay). Despite the best efforts of all the personnel on duty they were unable to get us on the plane. Nevertheless not only did the staff stay with us to locate our baggage at B24 but tried and succeeded to get us on another plane to depart that night. Staff not only located our baggage but ensured it would be put on the new flight. To the lady who got us two seats on the Delta flight to Manchester via Amsterdam and the staff member accompanied us to E30 to make sure we were checked in and on our way home.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","P Herman","Spain","2009-12-28","Barcelona-Istanbul with connection in Prague. Excellent value for money all flights arrived on time or early and friendly and helpful staff. A320 between Barcelona and Prague and return was clean comfortable with excellent legroom and a bit of IFE on overhead screens food same old sandwich and very limited free beverage service (only one round and a very stingy one) however. A bit too many announcements from the flightdeck for my taste. 737-400 between Prague and Istanbul and be aware that these aircraft seem to have a third substandard class which starts halfway down the economy section and features narrower seats and less legroom than the economy seats up front. I´m not sure if these are for passengers who have paid cheaper fares but I was seated in this area on PRG-IST but on the return flight I was seated closer to the front and was much more comfortable. Passengers who have booked business class on this aircraft should know that the first row in Business class located right behind the bulkhead features considerably less legroom than in economy. Prague airport is not my favourite but all connections were smooth and CSA staff were very helpful. On the return I only had 40 minutes between flights but I managed to get to the gate unhurried with time to spare. Will look into them again in the future.","","","Economy","","8.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Graham Fairclough","Netherlands","2009-12-19","Bucharest to Amsterdam via Prague. Booked in economy; frequent flyer upgrade to business class on PRG - AMS leg. Czech Airlines are OK though not as good as they were a few years ago. Their model is a hybrid of full service airline and low cost. The pressure on their prices if obvious with only charter airline quality food and drinks available free in economy class. The main problem I encountered was changing planes in Prague. Prague airport has simply not worked out how to be an efficient hub. Connections between Schengen and non-Schengen zones in particular are a pain as the airport is rather sprawling. As there was a 50 minute delay to the OTP-PRG leg I had 15 minutes connection which I only made by a lot of running and some fairly shameless pushing in front of queues. Only 2 passport booths were open and these were monopolised by a group of Russian school children. CSA are fine but beware tight connections in Prague. If your incoming flight is late neither CSA nor Prague airport will help you expedite the process; you're on your own and don't get priority in any queues. The result is extremely stressful. CSA are as good as any other airline for point-to-point travel at reasonable costs and onboard service can be very good but beware connections.","","","Economy","","5.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Christine Brown","New Zealand","2010-07-13","The staff at the check in at Santiago were the worst I have ever experienced at any airline. We had advised our connection would be close and arrived 80 minutes before the plane left and they had sold our seats! We had paid 5 weeks in advance and as a result were left for another 12 hours at the airport till the next connection had to pay penalty on change and airport tax and we were supposed to be in transit to Havana. As we are both in our late 60s and speak limited Spanish this was disgusting. The staff on the plane were great - disappointing that check in staff let them down.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","B Marcello","Argentina","2010-04-15","BUE-PTY-HAV. Both flights punctual and the crew was very polite. Poor leg-room and the entertainment is not so good.","","","Economy","","7.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Kris Howard","Australia","2015-01-19","KA169 10 Jan. Did a Kolkata - Hong Kong midnight departure flight. Service was superb. Asked for a few glasses of Champaign making myself to sleep well after the meal service. Attentive and friendly crew. Ipad was given out to passengers on this A320 new aircraft played with it for a bit then slept for the remaining 3 hours of the journey.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","R Bell","Thailand","2015-01-19","Flew HKG-CNX on DA232 on 16th January boarding via a bus-gate flight was busy but not full. Crew were friendly and professional and after the expected juice/biscuits box was served I was impressed when they offered hot dim- sum or egg/bacon 10 minutes later.","","","Economy","","8.0","4.0","4.0","5.0","1.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Bjerke","United States","2015-05-02","Milwaukee WI to Atlanta GA - Panama City FL return. My mother and I traveled with a connecting flight in Atlanta. We requested wheelchair assistance ahead of time. We were met at every plane with the wheelchair and a very courteous staff member.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","B Green","Turkey","2009-11-06","IST to BCN via Prague return in Business Class. Outbound from Istanbul to Prague was good service on A320 with easy connection in Prague to Barcelona on A320 - good service with average business class seating. On the return segment we checked in for the flight and assigned seats 2a and c. When we boarded the aircraft we realized they had a change of aircraft to an A321. Problem with this plane is that it is only a charter aircraft with no business class. Small seat no legroom and I paid extra for this. The connection in Prague was to a B737-400 which was very old and badly in need of a new interior. Crew was nice but again cabin comfort horrible for a business class. As a Platinum member with Delta I was shocked to find that my miles did not credit to my account. When I contacted Delta they said to contact Czech Airlines. When I contact Czech Airlines I spoke with a very combative person on the phone who said this was a Delta problem and they could do nothing. A bad experience and had other issues with Czech with the overall service and the extremely rude 3rd party staff they have contracted in Barcelona.","","","Business Class","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","M Neuman","Netherlands","2009-07-29","Amsterdam - Kyiv via Prague return. On the return our flight out of Kyiv was delayed by about 40 minutes resulting in a connecting time of only 15 min in Prague. Still I made the flight as the plane waited a few extra minutes for us connecting passengers. Also my luggage was on the same plane! Impressive. Otherwise standard service: sandwich and non-alcoholic drinks for free pleasant planes. Will fly them again.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Peter Harrison","United Kingdom","2010-03-09","PTY-MGA return February 2010 as partner airline with KLM. Excellent service from crew good snacks for a flight taking just over an hour. Could not fault in anyway.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","N Yu","United States","2010-03-01","IAD-PTY-SJO Canceled Due to Weather. We recently spent two miserable days at the Dulles (IAD) airport due to Copa's refusal to cancel their flights until the last minute. We even called and told them at the Dulles Airport was closed yet they refused to cancel their flight! During those two days we waited in long lines for hours with other confused passengers and were given the run around by both the Airport and Call Center agents regarding our flight status. End Result - given option to fly out 4 days later with no change fee. We gave up and went home. We have not received any compensation from the airline for meals we ate during the two days or for our flight which was canceled. Not to mention the fact that we lost our vacation package we had booked in Costa Rica.","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Hubert Rodrigues","Canada","2015-04-26","Great service on this fight. YYZ-LGA LGA-ATL. Snack choices were nuts cookies or pretzels and a drink. On time flight both ways.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","J Spinner","Germany","2009-07-26","TXL-JFK via Prague return. I have flown often with Czech in Europe which is a decent experience and thought I would try them transatlantic. Terrible idea. Worst business class I have ever experienced. The seats are worse than premium economy on BA or SAS - uncomfortable poor pitch poor recline etc. The entertainment system consisted of an ipod with four films loaded on - the volume on the headphones was too low to hear anything. I tried three different ipods on the two transatlantic flights with no luck. Other than that the decor is tired toilets not kept clean during the flight. The only positive is that the crew are polite but for this one doesn't pay business class fares.","","","Business Class","","2.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","J Teelem","Estonia","2009-07-26","Helsinki - Prague one way. Aircraft modern and clean. Enough legroom flight was about 2/3 full so there were plenty of empty seats. FAs professional and polite. One sandwich and a glass of juice was for free.","","","Economy","","9.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","A Tello","United States","2010-02-18","MIA-PTY-LIM return. As a Onepass Gold Elite I was upgraded on all 4 segments - Check in and cabin crew friendly. Meals in business class are not impressive. All four flights on time or early. Seats in business class on a 737 are standard USA domestic first class seats. Miles posted quickly to my Onepass account. Price for the trip was very good.","","","Business Class","","8.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Patrick","Hong Kong","2015-01-11","HKG to Danang. Great crew both ways. Boarding and disembarking not great though on return to HK lots of messing about getting buses etc but got dropped off right at immigration. Seats fine no entertainment at all as old style plane. Very hard working crew food fine actually better than CX. Coffee tea on request and fast always with a smile. Dragonair crew do work very hard and even with some tricky customers ( over demanding macro polo holders mainlanders) they do really well a larger plane would do well at this growing destination!","","","Economy","","10.0","3.0","5.0","4.0","1.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","B D Byrnes","Ireland","2015-04-23","Travelled from DUB-ATL-RSW on 22nd April 2015. Very good service from any Delta employee either check in or flight crew we had contact with. My wife and myself travel from DUB 3 or 4 times a year always with Delta to enjoy the Florida sunshine. We do on occasions treat ourselves to a trip up front and to a degree we are looking forward to the trip already booked for the end of Sept when we are using some of my wife's miles to upgrade. Everybody today worked well and provided a very good service on both flights and I would have no problem at all about saying that the Delta workers represented their company very well.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","F Eliadis","Canada","2015-04-22","We flew to Phoenix from Montreal with a Detroit connection and cannot believe what is passing for a decent airline experience in the US these days (the return on American Airlines was just as bad). The least passengers should expect from an airline is a seat that is not torn and filthy a plane that leaves on time and that arrives on one piece. Fine the flight did those things but are we supposed to be impressed? The plane was packed and tiny. No room for hand luggage for many passengers. Old plane - I mean really old. No movies or Ipads. Somewhat encouraged by the Wifi on board until we discovered you had to pay for it and it did not work well anyway. Business class looked like economy class five to seven years ago. Seats were small and do not get me started on the pitch. Dilapidated and depressing two other words starting with ""D"". Delta needs a makeover. I have new insight into why Air Canada is rated the best airline in North America. The bar is so very low.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","3.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","J Krastina","Latvia","2009-07-16","RIX-PRG-JFK and back. Riga to Prague and back ok. Aircraft comfy staff friendly. But planes to New York are with very poor entertainment system. Expected good entertainment system thought will watch movies or listen to music in the plane. But there was nothing to listen to just few channels of music and nothing acceptable. No TV sets for every passenger. They showed old movies and stupid ""funny"" short movies. The flight was long as well - about 9 hours.It wasn't night flight so I also didn't want to sleep that much. This airline company is ok if you fly in Europe but they should think more about entertainment system for flights across the ocean.","","","Economy","","5.0","","","","","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Gavin Slater","United Kingdom","2009-07-16","LHR-PRG-LHR Economy. Flight on time plane not full so good seating choices. Checked in online and worked well. FA's friendly and attentive snacks served followed by items to be bought - paid for wine but no problem. Quick exit at Prague airport. Return flight plane also not full and FA's friendly. Food served and items sold. At Prague you can upgrade to Business (if you have the right class ticket).","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","J Adams","United States","2010-02-17","Panama to Washington DC cancelled due to weather in DC. Copa arranged for a hotel complete with meal vouchers and then paid for dinner the night of the rebooked flight due to a very late departure time. Overall I was pleased with the manner in which Copa handled the already stressful situation.","","","Economy","","8.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","S Jayachandran","United States","2010-01-07","Panama back to Los Angeles. The airline was supposedly rerouted via El Salvador for refueling reasons. The other passengers and myself did not know about this till on board. Also no blankets or pillows given out. Flight arrive 1.5 hours late. Not good at all.","","","Economy","","3.0","","","","","","","4.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Keung Kieron","Hong Kong","2015-01-05","Excellent service offered by Dragonair Flight 482 to Taipei Taoyuan Airport from HKG. The economy cabin was as comfortable as CX Long Haul. With the exception of movies the TV content was outstanding. I think the food was better than any other regional airline it's just like flying on Cathay Pacific Long Haul! I definitely recommend Dragonair for any other future travellers!","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Michael Mo","China","2014-12-18","KA872 HKG-PVG. Bus to the plane the seat is the old version. Legroom is very tight. There were no entertainment system onboard not even a public TV. Food and beverage quality impressed me. Although it is a short flight of 2 hours staff give you the menu before take off. There were two choices and different selection of beverages plus a Hagen-Dazs ice cream.","","","Economy","","6.0","2.0","4.0","5.0","0.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Katherine Berich","United Kingdom","2015-04-20","Travelled from London Heathrow to Los Angeles in early April 2015. From the time of check-in the Delta staff were nothing but extremely helpful and obliging making the process super quick and easy. The flight itself was fantastic - unlimited drinks/alcohol (I had three very generous servings of red wine) and ample food. Hot towels were handed out at the beginning and end of the service while two meals were served during the 11-hour flight. If we required more drinks or food the staff were more than happy to oblige. The in-flight entertainment was also top notch - wonderfully wide selection of television shows and films. All in all a very pleasant experience - can't say the same for the subsequent LA > Vegas leg of the journey so will be sticking with Delta for intercontinental flights!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Juan Pablo Reyes","Colombia","2015-04-20","DL 449 BOG-JFK business class. Awful Avianca lounge in BOG crowded and rude staffed. The aircraft was a 1980- vintage B757 unbelievable! Flight left 35 minutes late with no explanations. Although skypriority boarding was smooth the welcome sparkling wine was warm. No peanuts not even a napkin. Refills were offered by the rather friendly and respectful crew. Nice two course dinner with fair wine offer. Overall a nice experience which was ruined on the return JFK-BOG leg.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","F Turan","Germany","2009-07-01","CGN-PRG-IST. CGN-PRG aged and not well kept ATR 42. When weighting the hand luggage the CSA employees claimed that the allowed baggage was 8 kilos not 12 as stated at their website. Some passengers were already sorting out some of the luggage. Later the women checked the flight details again and admitted that the hand baggage is 12 kg. Cabin crew did not speak German and only poor english although most passengers were non-czech. Only a small sandwich was handed out unfortunately the cabin crew did not know whether the meat included pork or not - the vast majority of the passengers were Turkish so almost no one could eat the sandwich (no vegetarian alternative provided). Prague airport was nice and the three hours of waiting were enjoyable. An old Boeing used for the flight to Turkey. Seats were not clean. This time a bigger sandwich provided including one free drink. I felt like flying with a low cost carrier.","","","Economy","","2.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","S Blinov","United States","2009-12-08","Nine people in my group. Flight from Dulles to Panama to Santiago Chile. Flight cancelled due to maintenance. Sat in airport for 10 hours before assignment to an alternate flight. Arrived Santiago 12 hours late. Our group lost over a 1000 US dollars in hotel and tours. We asked for compensation. COPA Airlines refused to take responsibility blaming Dulles International Airport for the cancellation. Not even a free drink on the return flight. Next trip to Chile will travel on an alternate airline.","","","Economy","","","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Jose Chavarria","Costa Rica","2009-12-05","August 8 due to a mechanical failure arrived 5 hours late at Lima and had to show up for a business meeting same morning without any sleeping. September 18. Due to mechanical failure my flight from Buenos Aires to Panama was cancelled. Missed my connexion and arrived about 8 hours late to my final destination. November 13th was coming from Santiago Chile. Due to mechanical failure we went back to Santiago after two hours in the air. Missed my connexion again and arrived 8 hours or so later. November 20th was coming from Guayaquil Ecuador. Flight was OK but then my next flight to Costa Rica got 9 hours delayed guess why mechanical failure. November 23th. Flew to Bogota my luggage did not made it until next day. December 4th flight 491 delayed (two hours they say) due to yes mechanical failure. I already missed my connexion another 8 or so hour late in the best of the cases. This is the worst airline I've ever flown.","","","Business Class","","","","","","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Tejatanalert Sukasem","Thailand","2014-12-01","Hong Kong to Shanghai on KA874. Flight delayed approximately 30 min. However there was no announcement about the further delay. After waiting for 45 minutes we were told that the flight will be delayed to 2 hours from original schedule. Arrival in Shanghai was not good either the plane were parked at a remote stand. The original arrival in Shanghai was 3.20 PM. but we go there around 5.30 pm.","","","Economy","","3.0","3.0","4.0","3.0","3.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Tejatanalert Sukasem","Thailand","2014-12-01","Xian to Hong Kong on KA947. Unable to do the online check in. The check in was smooth. The plane arrived in Xian a little bit late but manage to board and left on time. They ran out choice of meal when the cart arrived in our area. Arrived in Hong Kong a little bit late but had to wait on tarmac since the plane was parked on remote gate and ground crew did not arrive. We had to wait for 15-20 minutes before we were able to leave the plane and make our connection.","","","Economy","","5.0","3.0","4.0","2.0","3.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Juan Pablo Reyes","Colombia","2015-04-20","Return flight JFK-BOG business class. Awful dirty DL Skyclub at terminal 4 wherein all drinks and food have to be paid for except for mediocre house wines warm domestic beers and yes popcorn. Flight left 30 minutes late. Rude disinterested crew barely greeted the boarding passengers. Same ancient 757 with fairly comfortable lie flat seating. Were served an awful breakfast at midnight instead of dinner with no explanations. Then crew gathered in the front galley screaming and laughing bothering paying J class passengers that were trying to sleep. One of the pilots occupied seat 1A beside me without even saying hello. Unbelievable. Finally the crew forgot customs forms to entry BOG they didn't even knew they existed so we had to get them upon arrival. Luggage arrived one hour after arrival. Never again.","","","Business Class","","1.0","3.0","1.0","1.0","2.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Judy Retr","Canada","2009-06-28","Our direct flight Toronto - Prague was cancelled however the web site said it was on time about 3 hours before the planned departure - we live 15 min. from the airport (the plane never left Prague so they knew for at least 8 hours). We were offered to fly direct 2 days later or be put on any available non-direct flight. We were not informed at the time and only found out later that we had to wait for 8 hours in Amsterdam for the connecting flight to Prague. No food/drink vouchers were offered. In Amsterdam we tried to book earlier flight but were told that it could not be done for security reason because our luggage was already booked to Prague (there was much earlier flight to Prague - at 9 am we landed at 7 am and had to wait until almost 3 pm!). We had a similar experience with a different airline last year (10 hours delay) and we received EU 40 in food vouchers and Can$ 150 for future travel each. We will avoid flying with CSA in the future.","","","Economy","","1.0","","","","","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","S Greg","Spain","2009-06-25","BUD-PRG-MAD return. Had good experience with them ground crew screwed up in BUD so we were late by about 1hr CSA held back all the planes that had connecting pax from BUD. Very nice of them (though I'm sure others were annoyed by delay)! BUD-PRG in an ATR42 was good for an experience PRG-MAD both ways in a clean A320 with one of the best inflight meals I've ever had. PRG-BUD served by Malev. CSA had a great price for the money at the time I bought the ticket.","","","Economy","","6.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","F Schreiber","Panama","2009-11-29","Just took a round trip to Santiago Chile flying business class on a 737. On time departures and arrivals friendly staff and clean cabin. Food and drink service was very good.","","","Business Class","","10.0","","","","","","","4.0","1"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Patrick Lorenz","Mexico","2009-10-18","CUN-PTY-Santo Domingo. I liked Copa very much only the seats could be better. The food was excellent and the FA very good. I recommend them and flying in latin America you should choose a good and safe airline Copa is a very good choice.","","","Business Class","","8.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","M Walsh","United Kingdom","2014-11-20","9th Nov 2014 Flight KA692 Penang (0800 dep) to Hong Kong. Minus points: 1) In-flight entertainment appears to lack a bit in terms of content but I am comparing this to Malaysia Airlines' long-haul operations. Being a regional airline this may be perfectly acceptable. 2) Food unspectacular. Plus points: 1) Friendly and attentive crew. 2) In-flight entertainment user interface is excellent - touch-screen responsive and with a single-hole jack to use your own earphones. General notes: My first flight with this airline and a very last-minute booking. I wasn't sure what to expect but was very pleasantly surprised which I probably shouldn't have been given that this airline is 100% Cathay Pacific-owned and has been operating since 1985. Quite enjoyable and good value. I would definitely fly with them again and would look forward to doing so.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Steven Cao","China","2015-04-19","Shanghai Pudong-Tokyo Narita on old B767-300ER return on A330-300 both on time check-in/boarding very efficient lounge at Pudong Airport run by China Eastern which is always bad nothing to eat and over-crowded. Inflight food and drinks good considering it's a 2hr regional flight crew very polite and friendly. AVOD is amazing with lots latest movies.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Robert Szocik","United Kingdom","2009-06-14","MAN-PRG. Generally a pleasant flight almost full in an ageing but clean Boeing 737. Good information from cockpit in both English and Czech. Cabin crew are good but looked fed up. Catering has gone downhill since my last CSA flight and the sandwich was stale. Flight was 5 minutes late but bags were on the belt very quickly.","","","Economy","","5.0","","","","","","","1.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","C Hondsen","Netherlands","2009-06-08","Similar experience to Michal Matejka below Amsterdam - Prague flight parked at non-Schengen gate which resulted in long bus trips around the airport. Return Brno - Amsterdam via Prague connection was very tight (40 minutes) and further delayed by another security check at Prague. Don't understand why this couldn't be done once and for all in Brno - is security there not acceptable for international flights? Annoying to have to pay for food and beverages considering €600+ fare - surely free beer can be offered?","","","Economy","","5.0","","","","","","","1.0","0"
"copa-airlines","/airline-reviews/copa-airlines","Copa Airlines customer review","Brad Blacklaw","Australia","2009-06-26","MEX-PTY-HAV return. Had to use them as due to the swine flu couldn't fly direct from Mexico. They were 737s so not too bad. The flights were full in both directions. Cabin crew were ok and food ok.","","","Economy","","7.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","S Davison","United Kingdom","2014-11-03","PVG-HKG. As a subsidiary of Cathay Pacific you would expect the same high standards as the former and they did not fail. Superb service from Shanghai to Hong Kong. Requested a better seat due to my height which was not a problem and enjoyed the rest of the flight in relative comfort with great service from the cabin crew. The flight departure was delayed due to air congestion which is the norm for China these days but the captain made up for this enroute and kept us informed. As a regional airline they were great. Will definitely choose Dragon Air again.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kevin Tunnicliffe","United Kingdom","2015-04-14","First time with Delta and very pleased with the result. Seat on the 767 worked fine if slowly and the flat bed was comfortable. This was enhanced by the excellent Westin pillow and duvet. The most comfortable pillow of any airline I have flown with. Food was excellent well presented and flavourful. Cabin crew were pleasant attentive and polite. The only bad thing I can report was the IFE system. It took five or maybe six attempts to make it work and the selection of movies was extremely limited. The small screen was not of great quality either. Flight was on time.","","","Business Class","","8.0","5.0","5.0","5.0","2.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","W Rongu","United States","2015-04-14","I flew Business on an international flight aboard 767-300. The experience in the Business class is probably one of the worst due to the layout of the cabin. The Galley is in the front and in order for the flight attendants to service the plane down to the middle of the standard economy class they must go through the Business class cabin to reach the areas to the back. On other airlines such as ANA they have an extra Galley behind the Business and Premium Economy class seats so that there may be a separation in service and noise. The design of the seating arrangement in the Business class is much tighter in the Delta with its bulky boxy full-flat system that the flight attendants' hard foot steps with their high-heels can be felt bouncing through the walls of the full-flat system. What kind of flooring did they use in the aisle? Why do the horrible footsteps and cart sounds transmit so much to the boxy seat system? I could not rest quietly or comfortably as the massive loud obnoxious footsteps of passengers and flight attendants alike can be felt all throughout the flight. No courtesy there obviously no company policy there obviously to make the flight attendants wear something more quiet on their feet or to be more considerate when running down the aisle! The temperature control of the full-flat system is lacking. The seats themselves feel fine but they become very hot after a while and there is no air around the seat or your feet so there is no way to cool down. The attitude of the flight attendants is about what you would expect from a classless American transport company fairly lacking in manners and they treat you as if you're on a flying bus (as they have always done). The Flight Safety video is a joke as they intended it to be but it certainly doesn't make anybody feel safe as nobody remembers the actual safety bits but remembers the comedy bits! A total waste of time and energy and most certainly conveys what I said earlier about the attitude of the airline. It feels like a cheap low-class flying commuter bus service and they'll treat you like that.","","","Business Class","","2.0","2.0","2.0","2.0","3.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","David Kaiser","United States","2015-04-14","My wife and I returned to Boston on Saturday from my son's wedding in New Orleans. I had booked Delta to and from New Orleans changing at Atlanta. On the way down a problem emerged. My wife generally signs everything Patti instead of Patricia. I had made the reservation for her for Patti as I always do. A TSA guy decided to make an issue of the difference between Patti (on the boarding pass) and Patricia (on her license) and sent her back to the Delta counter. They changed the boarding pass and all was well. We reached the airport in plenty of time Saturday morning in NO and tried to get everything done at curbside check-in. I got my boarding pass but the machine refused to give out hers. The guy checked the bag and turned us over to a Delta guy walking the floor inside. He put us in a large line for ""special problems."" Since at this time there was about an hour before boarding we weren't worried. However Delta was woefully understaffed the line moved with glacial speed. With about 20 minutes to departure my wife told me to board to make sure at least one of us got home and I did. Meanwhile I was in touch with my wife via cell she had finally reached the end of the line. They told her she was too late to make the plane. They told her she would be on the next flight to Atlanta and there was 20 minutes between its landing and our Boston flight departing so she might make it. Her seat of course had been given away. It turned out the name confusion was an issue again. I will never fly Delta again if I can possibly avoid it.","","","Economy","","","4.0","1.0","2.0","1.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","A Canepa","Sweden","2009-06-07","Stockholm to Prague was OK nothing to complain about. Sandwich not the best but not the worst either. Don't understand why they serve coffee and tea together with the sandwich instead than returning after a while but that's not a big issue. The return was very disappointing. I travelled with my husband and we had only one checked luggage weighing 22 kilos one piece of cabin luggage and my purse. We had to pay the 2 kilos overweight because we had two separate bookings! The check-in lady told us that she has to follow the (Austro- Hungarian) rules and she doesn't want to lose her job. We replied that she will for sure when the customers will choose other companies.","","","Economy","","1.0","","","","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","A S Lee","Hong Kong","2014-10-12","HKG-KHH-HKG (26 and 28 Sept). Outbound KA432 was delayed for 2+ hours and we were promptly notified. A Cathay Pacific plane flew us instead. Service was good by diligent and courteous staff. Meal was a wrap with curry chicken and a pack of Oolong tea. Major complaint was the delay as we were supposed to catch the 08.50 flight but were still in HKG at 11.00 am. Inbound KA455 departed KHH at 19.25 promptly. Nothing to complain about on this one class A320 which no inflight entertainment except the Silkroad Magazine in the seat pocket. Salute to KA as they serve a hot meal on this 1 hour flight. Pork Rice was offered with a Pineapple pie and a cup of OJ. We were not supposed to board this flight as our O class ticket was booked for the last flight of the evening which was on an A330 instead. We were allowed to catch the 19.20 flight. KA457 of the day was delayed 2.5 hours when it arrived HK at almost 1am the next day.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","K Gunn","New Zealand","2014-09-17","Chengdu to Hong Kong Sept 14 2014. Flight was cancelled when everyone was in the gate area due to mechanical issues. Everyone had to go back through immigration to rebook. The most disorganised mess I have ever experienced. Everyone was screaming at the staff. They didn't offer bookings on other airlines to Hong Kong but offered a flight to Macau and the option of taking a ferry. Many people missed their connecting flights in HK and staff in Chengdu seemed incapable of knowing what to do.","","","Business Class","","","0.0","1.0","0.0","0.0","","","0.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Gael Breizhat","France","2009-05-24","CDG-PRG-EVN return. Way in no problem except that all beverages are no more free. On the way back 2 hours delay in Yerevan and CSA managed rerouting perfectly in PRG. The plus for CSA : 6 flights a week for EVN skilled and fair english speaking staff. Best prices from France to Armenia. Transit in PRG is far easier than in many Paris metro stations. The minus: a problem with some goods purchased on board. No more agency in EVN you have to phone to headquarters in PRG.","","","Economy","","3.0","","","","","","","1.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Michal Matejka","Czech Republic","2009-05-20","Amsterdam to Prague. This once-preferred airline with above average quality of services has come to its decline and no longer deserves the 3 star rating. The airline has recently jumped on the bandwagon of paid onboard refreshments. Although I generally do not fully understand this tactics of many major airlines nowadays to make their customers to pay ""major"" airfare for low cost services I do not completely object to paying some extra for beer or wine onboard - provided that the prices are decent (which is true with CSA) and provided I have chance to get what I desire. The latter is unfortunately not true with CSA - even though I was willing to pay for a can of beer the attendant said that beer will be provided ""by a colleague"" who was however serving the rows in front of me and never made it to my row. It is quite difficult to understand the logic behind this. After arrival to Prague the aircraft parked at Terminal 1 (non-Schengen flights) which meant that although the airbridge came to the aircraft we only entered it and then we were forced to go out and take stairs to the apron to board the bus which took us to Terminal 2 (Schengen flights). This is a notorious problem at the Prague airport which the airline has be unable to resolve for 3 years (since opening of the terminal 2). The flight crew is supposed to inform the passengers in advance of this Prague ""special"" but no one bothered to do that on my flight.","","","Economy","","2.0","","","","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","D Li","United Kingdom","2014-08-18","Chengdu to Hong Kong 22 Jun 2014: Was absolutely atrocious. I would have expected better standards from such a highly-rated airline. Chengdu airport is also partly to blame. No communication between airport staff and non- mandarin speaking passengers. They themselves did not even know what was happening with the flight. I waited at the airport for 11hours without any answers only to find out it was cancelled - 8.5 hours after it was due to depart! Hotel was booked and only managed 5 hours rest as they arranged a bus to take me to the airport at 6am the next day. Arriving at the airport found out they had rebooked me onto a Hong Kong Airlines flight (it was my first time flying with them and they were wonderful) but it was due to depart 30mins from the time I was made aware of my new flight! Mad dash through airport security and onto the plane. Overall a very disappointing experience with them. I will now consider only CX flights where possible otherwise a different airline altogether.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","L Michael","United States","2015-04-12","JFK-NRT-SIN And back. Sky club at JFK was nice but wish food didn't need to be paid for. First flight was largely uneventful the seats were what I expected food was nothing special and IFE was great. The lounge in NRT though needs an upgrade in terms of F&B. A lot of other airlines have more than just small bowls of whatever they're serving. (At least there were showers). NRT-SIN was normal and like the previous flight. The return was similar aside from the fact that Delta actually listened to customer feedback and pushed the departure time from 6 to 7am. Not too thrilled that the arrival into JFK is when a bunch of others come in and result in a 2 hour wait at immigration.","","","Premium Economy","","7.0","3.0","3.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Haynie","United States","2015-04-12","I arrived at the airport around 8.50 for a 10.15 flight. I was on military orders. They delayed my flight and/or switched my flight 10 times. Put me on Standby on 3 different flights. They gave no preference or concern. I called to talk to customer service and they did nothing. During my flight from Jacksonville to Atlanta they didn't even serve food or drinks because they said they ran out of time. I could have driven from Jacksonville to Norfolk faster. I was in the airport for 14 hours. That is unacceptable and the staff won't tell you if you made standby or not so you have to wait there instead of getting food or leave the area.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Robert Szocik","","2009-05-04","LHR-PRG-LHR in Economy. Polite staff even at check-in! I speak reasonable Czech but overheard good English being spoken with other passengers. Can't comment on other language skills. Clean and comfortable seats with adequate legroom. Below-average food but still edible - I've had far worse. They aren't the cheapest but in my opinion still offer an acceptable service for the price.","","","","","8.0","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Patrick Mak","Hong Kong","2014-07-29","I was notified by DragonAir via SMS that my flight from Shanghai to Hong Kong (KA893) was cancelled while I was in a taxi on my way to Shanghai Pudong Airport at 5pm on 26 June 2014. When I arrived at the airport at around 5.30pm the DragonAir check-in counters were chaotic with hundreds queuing. The reason for the cancelled flight was - ""Traffic Flow Control"". Dragonair staff walked around and distributed coupons to get dinner in nearby restaurants. They asked us to come back at 7.00 to check the latest status. Came back at 7pm and waited for another 30 minutes and get the reply that I should come back at 8pm. I come back at 8pm but got the vague answer that all flights were cancelled. Staff asked travelers to come back at 9pm to check status. From 8.30pm the check-in area was absolutely chaotic. Because I needed to travel to Hong Kong urgently I booked another flight from Shanghai Pudong to Shenzhen. I was lucky that I booked onto China Eastern (MU5367).","","","Economy","","","3.0","2.0","3.0","3.0","","","2.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Eric","United States","2014-07-01","Flew KHH-HKG-KHH a few weeks ago. The outbound leg was pretty good. Excellent food comfortable seats wonderful service with a smile. They manage to serve a full meal on the very short 1 hour flight which is excellent. On the downside our kids were not served their pre-ordered child meal just the regular adult meal. The deplaning in Hong Kong was via a bus ride. Must be a recent thing as a couple of years ago this flight did use a jetway although at a remote gate. Additionally the airline did not pass around immigration slips and we were turned around at the clearance queue to complete that step. This should be a standard process on any international flight. The return to KHH was messy. The flight was late and the equipment was changed to a Cathay jet. The famous CX/KA food was non-existent and instead we were served chicken wraps and a box of tea. Small detail but takes away from the normally wonderful CX/KA experience.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Trotter","United Kingdom","2015-04-12","JFK to LHR possibly the worst flight and service I have experienced. The cabin crew made it clear that passengers were especially economy were a real inconvenience - the customer service was awful food and beverages dumped on trays and very little interest in the passengers. There was no excuse everyone was polite to the cabin staff and if anything had kicked off it would have been as a result of their rudeness and failure to pay attention. Economy doesn't mean cheap had I been travelling alone I would have travel business but as I was with a group I stayed with them. Compared to Virgin Atlantic and BA Delta is a waste of money will always change the flight or choose another carrier in future once was too much.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Dethier","Belgium","2015-04-12","Flew DL from Brussels to Sacramento CA. It turned out to be a really good trip. All flights were on time and connections went smooth. Both ground and inflight staff were very professional and friendly. The special meal I ordered was fine. I would definitely recommend this airline!","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Mark","United States","2015-04-12","I flew from BNA-ATL-EYW round trip for spring break. Full planes no upgrades available. Its nice to take a full size plane into Key West. All four flight segments were nice clean comfortable. Seat was tight but its coach and no flight was over 1.5 hours. Flight attendants were competent and pleasant on all legs. Loved the gate crew at Key West campy and competent. Made everyone laugh. Easiest way to Key West in my opinion. It wasn't cheap and my Frequent Flyer miles were no good for a First Class upgrade but I didn't mind a single bit.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","D Malfait","","2009-04-19","Brussels- Prague-Cairo return. When you fly a low cost carrier you get what you paid for and that's no problem. When you fly a regular carrier you could expect a ""normal"" service. I thought CSA wasn't a low cost carrier because their fares aren't that low. I was wrong. CSA gives low cost services (no free soft drinks no free beer no vegetarian food as asked) for regular fares. They only want to take from their clients and don't want to give service in return. The low cost mentality and this for a star alliance member.","","","","","2.0","","","","","","","","0"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","G Jardin","","2009-03-10","An unexpectedly superb flying experience. Easy check-in without a queue in sight generous leg room especially on the return leg decent economy food (hot pastries) a free newspaper and friendly and helpful FAs. Couldn’t have been better. Well done Czech Airlines.","","","","","8.0","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Taynton Stephen","China","2014-06-23","Chengdu - Hong Kong. The flight left on time and overall a great journey. Cabin staff very friendly and helpful with the breakfast nice and hot. Overall a good flight would use them again.","","","Business Class","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"csa-czech-airlines","/airline-reviews/csa-czech-airlines","CSA Czech Airlines customer review","Joerg Lehnert","","2009-03-05","I have flown on CSA many times on the route Tallinn-Prague-Berlin. They were never the cheapest option but they always stood for quality transportation and customer care. Well no longer so: Since 15th February CSA has quietly reduced service for economy passenger in a way that puts them just one step ahead of low cost/low service carriers like Air Baltic or Easyjet. They still offer one small sandwich and one non alcoholic beverage. If you want to drink more or have a wine you must pay for it. In addition they have nearly doubled the fees for excess baggage and have adopted a strict zero tolerance policy: If you have more than 20 Kilos you pay. In the past they were a bit lenient. CSA just forgot to lower the prices. So they are like low cost carriers servicewise but like full service airlines when it come to the ticket price. It is sad to see the decline of yet another one good airline.","","","","","2.0","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Alvin","Hong Kong","2014-05-29","Dragonair really is an OK airline. I flew them for the umpteenth time to Kaohsiung and while the un-entertained seat was bearable (well it was pretty comfortable) the flight was really boring as the seatbelt sign stayed on. Service was good and breakfast was phenomenal (aside from crunchy siu mai). On the return I wonder if StudioKA trades off good food as the food we had was starchy (not too bad but not good). StudioKA is limited without actual movies. Overall pleasant but nothing worth raving about.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Cheung Dickson","Australia","2014-04-13","Hong Kong - Beijing vv on Airbus 320 as an extension of CX trip from Sydney. Being a sister airline of CX the standard was consistent with CX. On the trip to Beijing the cabin was so hot that passengers keep fanning themselves. Flight attendants spoke English Mandarin and Cantonese. Chose pork inedible. Other options all right. Quantity meagre in meals. Turbulent flights. Timing very unfriendly arrived in Beijing at 01.55 return trip left at 02.50 plane delayed until 03.30. No direct air bridge to aircraft bussed to and from aircraft.","","","Economy","","7.0","4.0","5.0","4.0","5.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Walker Shane","Bangladesh","2014-04-06","Although I have flown with Dragonair from Dhaka to Hong Kong (return) numerous times before this was the first time that I have done so in Business Class. Overall I was impressed. The service was excellent the food good and the drink selection OK. My only complaint was the seats in that the only storage is in a small pocket in the centre armrest which is not really big enough. Also because the seats only recline to about a 15deg angle (i.e they are not lie flat) with no foot rest to support yourself when trying to sleep you are constantly sliding forward out of the seat really not very comfortable and the seat controls are also a bit difficult to work.","","","Business Class","","8.0","3.0","5.0","4.0","3.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Perry Amy","United Kingdom","2015-04-06","LHR-JFK 29th March 2015 - B767-400 - Boarding was slow at Heathrow but very organised we had a basic economy seat on our outbound sector and I've never seen Seats so small my partner is 6ft 6 and could not fit in the seats and although everyone is entitled to someone even had the audacity to recline their seat in front of him knowing he couldn't fit. Flight was full but the services offered were very good and efficient we were offered a complimentary meal and a snack during the flight along with beverages. Flight attendants were very nice and polite however a couple of them were miserable and rude and towards the end of flight they lost interest and almost threw the coffee at us. We were happy to get off the flight it was very uncomfortable. JFK-LHR B767-300 - Our inbound sector was much better we paid to upgrade into economy comfort with exits seats which also meant priority boarding. Seats were not the greatest but legroom was huge and better for my partner. Flight was a night flight and it was very quiet and almost empty flight attendants polite and services offered again were very good. Both aircraft each way were ageing but at least they got us to our destination. I noticed Call bells were not answered and were left for hours. In flight entertainment was good new films offered for free along with games and TV shows. I would recommend Delta but next time would definitely pay to upgrade both ways due to the seat pitch in basic economy.","","","Economy","","8.0","3.0","4.0","5.0","5.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Kris Ho","Hong Kong","2014-03-17","Just did another trip on Dragonair to Busan Korea. HKG-PUS departs at 02.30am with A320. Before the cabin was becoming all dark cabin crew handed out a box of snack including a bun chocolate and some fruits along with a bottle of water. Limited seat pitch on A320 very good 3 hour flight for sleeping. On the way back was departing at 8am Korea time. No PTV on the old A320 but nice yummy breakfast with Korean style Ginseng chicken with rice or scramble egg. Cabin crew were friendly and attentive as always. Hope their A320 will get new seats and PTV sometimes soon!","","","Economy","","9.0","3.0","5.0","5.0","1.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","John Contreras","Philippines","2014-03-11","Hong Kong - Beijing (April 30 2013). Flight crew were very friendly and warm. Food is average but they give Hagen Dazs Ice Cream. Seat is comfortable. Horrible turbulence during take-off but the crew were professional and calm. Captain provided immediate advice and again very professional. Drinks are offered many times. Inflight entertainment is good (good selection of movies ranging from old to new) Will definitely fly them again.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","L Iakovidi","France","2015-04-06","Economy Nice Côte d'Azur to JFK 4th April 2015. Flight was about an hour delayed to leave Nice airport but Delta gave all passengers complimentary pizza and drinks as an apology for the wait (even though I had received an email about the delay several hours before). Boarding took forever as the mandatory checks have become very long and tedious (my carry on bags were opened for a second time right before I boarded the plane although this was randomized from what I understand). The plane floors and loos were quite dirty as if a thorough cleaning had not been done in a while. Very limited food choices although staff helpful with snacks. Other than above (oh and the horrendous immigration queues at JFK) everything else was great.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Patrick","Hong Kong","2014-02-03","Usual dodgy bus trip to the plane and chaotic boarding. Good seats. Fight full of noisy passengers it is CNY after all. Crew had had time keeping them in seats. Meal ok avoid usual excellent CX style. Asked crew for visa slip she gave me a customs one instead which caused hassle at immigration. Apart from the appalling bus boarding Ryanair style another good flight. Please invest in some airport bridge departures!","","","Business Class","","7.0","4.0","4.0","4.0","5.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Allen","United Kingdom","2015-03-28","DL28 Atlanta-Heathrow 16/3/15. Party of 4. Paid $99 upgrade to premium economy (drinks and seating package). We were offered 2 drinks and noticed all economy passengers were offered same FOC. There was little or no discernible difference between our seats and other seats in economy cabin. We were given the wrong food which was awful. The video equipment failed and it took almost 1 hr. to effect a reset. Hostess never did respond to call had to walk up the plane to report video and food issues. Generally a ""could not be bothered"" attitude.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tait Steve","United States","2015-03-28","Flew Business from BOS to AMS in late February. The newly configured Business cabin on the A330 is now my favorite on any airline or any plane. Very comfortable seat/lie flat bed and personal space. I was traveling with my husband and unlike many other configurations the two middle seats allow two passengers traveling together to actually be together. The food and wine are excellent as usual and the IFE is industry leading. Let me not forget to praise the huge monitor for the IFE. Much larger than other airline's. Delta Business is my preferred airline for international travel. The only areas where they fall a bit short are in the crew professionalism at times. For instance on this flight I was never referred to by name which is just lazy. I just have one other comment and that is I wish they didn't serve a bag of spiced nuts with the first cocktail and instead served something like hot nuts or chips in a dish instead of a bag. Just a little thing but the only are a that isn't top-notch.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Jeremy Chan","Hong Kong","2014-01-02","KA 380 HKG-FUK on 25/12 and KA 381 FUK-HKG on 1/1. Outbound flight on an A330-300. Flight arrived a few minutes ahead of schedule. Staff service was quite impressive with efficient and friendly crew. Beef stew or curry both tasted good. Christmas chocolate was delightful. Wide selection of in-flight entertainment. Seat was ok but I don't really like the bulky air bag attached on the seat belt. Inbound flight was on an A330-300 as well. Did some research before the trip and knew it was the second oldest plane in Dragonair (21.2 years) but I was instantly surprised by the new cabin. Touchscreen and charger were available and again a wide selection of entertainment. Seat was more comfortable. Cabin crew was as good. The meal tasted better than it looked. Arrived ten minutes earlier as well. A very good experience with Dragonair which meets the standard of her parent company Cathay Pacific Airways.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Lee Ho Ching","Hong Kong","2014-01-02","Flew from Hong Kong to Shanghai Pudong return. Both flights on the 33C aircraft with new economy seats. Dragonair fully deserves its best regional airline title. AVOD is the same as Cathay Pacific long haul aircrafts. Touch- screen monitor very responsive with many movies TV programmes games and music. Meal is very great with menu distributed. Cabin crew is very friendly and attentive. All flights arrive earlier than schedule. Dragonair can further improve in areas such as seat pitch. Cost-cutting is seen in minor areas such as no more drink and peanut distributed before the meal. Overall Dragonair deserves more than a 4 star rating.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Patrick","Hong Kong","2014-01-02","Chiang Mai Economy Phuket - HKG business class. Flight out fine seats ok for space no entertainment at all not even a drop down screen. The boarding process was farcical lots of shoving to get onto a bus and driven out for ages onto the runway at a distant place really makes it a a budget experience. Food ok. Return on new business class configuration. Really nice new seats great AVOD and fabulous service as usual. Lovely main dishes and lots of extras. Would consider business class again if guaranteed new configuration.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Simon","United States","2015-03-26","BOS-LAX 738. Boarding was fairly efficient. They boarded basically by two zones after all the preferred boarding for the first/frequent flyer/credit card holders etc. I'm not a fan of the zones as you're always stuck behind someone but at least they turned back people who tried boarding out of their group. They advertise the flight with seatback entertainment on their site but I noticed after booking they often switch to a plane with dropdown monitors. On this flight it switched to an aircraft with dropdowns which actually was not as bad as I thought but not thrilled with how they do that. The overhead monitor showed the latest 'Hunger Games' movie and then the 'Minions' movie which is as good as I would have got with Live TV on the seatbacks. The monitors seem to be every 3/4 rows. They gave nuts/pretzels out twice during the flight which is not bad for legacy carrier and drinks twice. Price was comparable/just below other offerings and at the most convenient times. It arrived early to LAX and had no wait on takeoff due to mid-morning time slot. Middle seat of my row was empty with aided in comfort. 8/10.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","R Disha","India","2014-01-02","I travelled economy from Bangalore to Hong Kong on Christmas eve. The flight was an A330-300 departing BLR at 3 am. I found the seats a little uncomfortable especially because I'm above average height. They were really hard to sleep on and I hardly slept a wink throughout the flight. Most of the crew were extremely professional moving quickly and efficiently throughout meal service except a few who seemed a little uptight. The meal was decent. They had pralines as an extra touch for Christmas and I thought this was a nice addition. I also found their IFE system Studio KA (similar to Cathay's Studio CX) to be really good they had a wide range of programmes with recent movies and music. The baggage claim was smooth with no problems. Overall the flight is okay to travel to HKG but it would be convenient if Cathay took over considering it is a night flight of 5 and a half hours.","","","Economy","","6.0","1.0","3.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Trahan","United States","2015-03-25","Flying from LaGuardia to Dallas the flight was cancelled without the airline letting us know then they had no flights for 10 hours from NYC to Dallas. Really? Not even a connection out of their home town of Atlanta. No apologies no sympathy just the typical ""welcome to New York"" chuckle. You would think the airline could have tried to help my family and me for at least 10 minutes without a sarcastic ""sorry but it could be worse!""","","","Economy","","","3.0","1.0","1.0","1.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Rappaport","United States","2015-03-25","Generally I like Delta airlines however they need to have the staff designing connection between small and large airports try to make those flights when the weather isn't perfect. I have had numerous bad experiences connecting between Madison WI and Detroit MI on my way to Boston. I have had to run from one end of DTW to the other end change terminals i.e. run from B to A. I am a Medallion level passenger. Delta needs to work with the Detroit Metro Airport to get connecting flights closer together.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","G Gili","Philippines","2013-12-23","Flight from HKG to TPE December 19 2013. Flight delayed by almost 1 hour. Boarding procedure is very slow. Aircraft used was an old A330. Seats though wide and comfy for an economy is really old and needs upholstery. Food however is terrible and the worst I've seen in a full service airline.","","","Economy","","5.0","4.0","4.0","1.0","1.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Blatt","United States","2015-03-23","I used to recommend flying Delta to friends and family. I fly very often and they used to do a great job. This past time while flying they disregarded the seats that I had chosen and put me in the very back row on all of my flights. I get very bad anxiety back there and was very unhappy with this. When I kindly and calmly asked them about this they told me that you now need to pay extra in order to choose a seat ahead of time. Flights are already starting to cost a lot more so there is no way that I am going to pay extra for a seat every time that I fly. I will never fly Delta again as long as they operate this way.","","","Economy","","2.0","1.0","4.0","2.0","2.0","","","2.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Hans Roloff","Germany","2013-12-10","17 Nov. Xian Hong Kong in a new and spotlessly clean A321. Delayed departure due to late arrival but the arrival in HKG was on time after a flight of a little more than two hours. Seat comfort acceptable but not generous - it's just economy! Full passenger load in economy class but the crew managed everything really well. The hot snack served matches or even beats the quality of meals on similar European routes (e.g. FRA-MAD) by leading European airlines. Good beverage selection (even a choice of wines) including a refill ""for the customer from overseas"". My wife and myself were once again really content with this Dragonair flight.","","","Economy","","9.0","3.0","4.0","5.0","0.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Paul Brault","Canada","2015-03-20","Never again with Delta. My wife and I experienced delays after delays yesterday March 18 at JFK after our flight to Montreal got delayed several times. It took us from 11.30 to 00.30 the next day to get from Fort Lauderdale to Montreal with a connection at JFK.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Page-Hellas","United Kingdom","2015-03-20","6th April KL6149 Schiphol to JFK. Very poor service on a transatlantic flight. Plane was loaded when staff knew there was a technical problem which resulted in us being sat on the tarmac for 2 hours. Inflight entertainment was poor (some of it was chargeable). Food provided was poor quality and tasteless. Staff were not very pleasant or personable. This was a very poor experience which I will not be repeating!","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","P Acheson","Canada","2014-06-13","Kathmandu-Thimpu May 15. Thimpu-Bangkok May 20 both 2014. Got to see Mount Everest on first flight in a smallish jet-prop plane. On second flight I found the meal to be indigestible.","","","Economy","","7.0","3.0","3.0","2.0","2.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","E Walsh","United States","2013-12-06","KMG-HKG 25 Nov 2013 Economy. Typical economy class accommodations but a full meal efficiently served with free wine and other beverages on this roughly 800 mile flight by a hard-working and extremely cordial staff. Had AVOD which I didn't use but which appeared comparable to other airlines using this entertainment system. When boarding be prepared for a rush for the gate.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Michael Davies","United Kingdom","2013-11-22","Hong Kong to Beijing on A330-300. My connecting flight (on another airline) was an hour late arriving giving us only 50 minutes before the scheduled departure. However a DragonAir agent was at the door with our names and she walked us through all the formalities (including fast track security) and taking us to the gate. We arrived with time to spare. Excellent service. On the plane comfortable seats and we had plenty of legroom. A high definition AVOD screen and good choice of entertainment. Complimentary and plentiful drinks service and an excellent seafood stir fry Chinese meal - one of the best meals in economy that I have ever had. Slight delay on departure but we landed at Beijing ahead of time. Only downside was that our bags didn't make it - although it was not a surprise due to the short connection in HK. Baggage agent very helpful and the bags arrived at my hotel the next morning.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Melissa Carson","Canada","2015-03-19","I will never book with them again. I am currently stranded in Seattle with my 3 children who I had booked to fly as unaccompanied minors. We called to book their flights and were assured that everything was in order. After a 5 hour drive to the airport today we were told that they could not go on their flight because it was the last flight of the day out of their connecting city. Even after calling twice to confirm everything before we left! We were offered nothing more than an insincere apology. It's like they didn't even care. What pathetic customer service. Will never fly with this airline.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","B Feuz","Switzerland","2014-01-16","Delhi-Paro-Delhi Oct 7th and Oct 17th. Excellent flight in business class. Fast check in baggage arrived promptly at both airports. Very good meals 3 choices. Service a bit rushed coffee being served when still eating. A nice touch: being allowed in the cockpit when overflying Nepal beautiful view of Himalaya range. Price a bit expensive but Druk Air has a monopoly on all flights to Bhutan.","","","Business Class","","9.0","4.0","4.0","5.0","0.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Y Qin","New Zealand","2013-10-02","KA890 HKG to PVG on 2 Oct 13. Boarding pass was issued and denied boarding at gate! Dragonair said they could not find the booking in their system (even after they issued boarding pass). 20 minutes discussion while the flight had gone they acknowledged they found the booking in their system. Finally Dragonair reissued another boarding pass for later flight 2.5 hours later. This is all because Dragonair overbooked its flight and decide to bump someone off.","","","Economy","","","0.0","0.0","1.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Wade","United States","2015-03-17","I was aboard a 767 from MSP to LAS (economy class) and a 757 from LAS to MSP (first class). Flight attendants were friendly and planes were clean and seemed well maintained. On time departures with easy and smooth landings and take offs.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Daniel Glesby","Canada","2015-03-17","YWG-MSP-PHX. Flew YWG-MSP on a CRJ-900. I was on the 1 seat side rather than the 2 seat side so I had both a window and an aisle seat. Flight attendant was friendly and frequently came by with snacks and refills. MSP-PHX was on an A320. A little disappointing that the A320's don't have seatback TV's seat was comfortable and on par with every other airlines First Class on A320's. Flight attendant was also friendly and efficient. Food was fine (I had soup sandwich and chips). Same as the first flight she was came by frequently with snacks and refills. For some reason on the YWG-PHX route Delta's First Class is only $75 more than Economy. Delta is now my preferred airline out of Winnipeg and in my opinion is better than Westjet which I flew home.","","","First Class","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Mark LaPrairie","Bhutan","2012-12-28","BKK-PBH J class. Check in smooth. Departure slightly late due to late arrival night before and need to adhere to minimum rest times for the crew. On board service was excellent with a seasoned cabin crew. Breakfast was hot and tasty. Lots of updates from the flight deck. A good flight overall.","","","Business Class","","9.0","3.0","5.0","4.0","0.0","","","3.0","1"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Greg Zarelli","United States","2012-11-07","Flew Delhi - Paro return with outbound travel 27 Oct return 3 Nov. J class both ways. What a wonderful airline! Hot towels before takeoff. Excellent meal en-route with a choice of 3 hot entrees. Bar service. Hot towels again before landing. Seats were standard F class. No entertainment. Flight attendants were friendly and accommodating. Flew right by Mt. Everest both directions which the captain pointed out. Landing in Paro quite interesting as was takeoff.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Alvin","Hong Kong","2013-08-29","HKG-PEK. Took KA 974 (A320) and KA 901 (A330). KA 974 was awful but KA 901 was better. The seats on the A320 had a very limited recline. Seat was hard service was awful. There were no headrests. The seat was up a notch on the A330. Not very comfortable (but adjustable) headrests and the seat reclined a pretty comfortable 6"". The seat pan goes forward while the seat reclines. I recommend take the A330 from HKG-PEK especially KA 992/3 with new product.","","","Economy","","6.0","4.0","3.0","3.0","2.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Raffo Luca","Italy","2013-08-26","PVG-HKG - August 13 2013. I'm a Marco Polo member but have never flown with Dragonair only CX also on regional flights. This time I had to choose Dragonair the aircraft an A320 had one of the worst seats I have experienced there were no space for legs it was just like flying a budget airline. The only good thing was that arriving at the airport pretty early the guy at the check in could put me in the first flight leaving and the flight itself was delayed ""only"" of one hour a sort of miracle in Chinese skies.","","","Economy","","2.0","1.0","5.0","3.0","1.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Irwin","United States","2015-03-17","Flew DC to Albuquerque with connection through Atlanta. Arrived in Atlanta followed display boards for departing gate. Got to the gate 90 minutes before departure confirmed gate location was correct and sat down. Sat 10' from the counter the whole time and looked out the window. Thought it was strange the plane hadn't arrived yet and they hadn't made any announcements. Gate Agents were busy issuing Delta Dollars to a bunch of passengers from last flight so the area was very busy. Turned around and happened to see on the reader board along the wall (not behind the gate) that there was a gate change. No announcement was ever made in that terminal that the gate had changed and there was no announcement with out names to go to the gate. It was moved from B28 to B3 literally as far apart as you could get from each other. By the time we got to B3 the door had closed. We found a ""red coat"" employee across the hall. She made it seem like we were idiots and there would have been announcements made. She put us on Stand By from Atlanta to Salt Lake City we had 3 shots to get on one of the flights. However it is spring break and Salt Lake is a huge destination point all flights were oversold and had 30+ people on standby for each flight. In the hustle to get from one location to the other and going to 3 different terminals we saw numerous reader boards that indicated gate changes and while sitting in those 3 different terminals we never heard one announcement for any gate change on a Delta flight. We finally had to buy tickets on Southwest so we could get home. While sitting in their terminal we heard announcements for gate changes over and over and they were paging passengers to check in at the gate. I will never fly Delta again.","","","Economy","","","3.0","3.0","0.0","0.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jenner Erik","Germany","2015-03-17","CDG to ORD March 3 and one week later back both flights leaved on time plenty of food decent inflight entertainment with a great choice of international movies would fly them again.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Ron Kuhlmann","United States","2012-02-20","Quite a nice experience. Once onboard the service is very good and the food and drinks of international standard. Landing and takeoff in Paro is a bit of a rush. Though they are the only carrier to Bhutan they do a good job and provide a good quality product. Tickets are expensive but that is due to high costs of operation.","","","Economy","","8.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Arunabh Saha","India","2013-08-26","Travelled with my family between Kolkata and Hong Kong and return. The first route was operated by an Airbus A321- very comfy and sufficient legroom. Food was excellent. Entertainment was limited. Good cabin crew. The return leg was on an A320 which had lesser legroom and no entertainment at all. Even food and cabin crew's attitude were below average. Could have been better given it was an international flight of around 4 hrs.","","","Economy","","7.0","3.0","3.0","5.0","1.0","","","4.0","1"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Chris Dore","United Kingdom","2011-11-23","KTM-Paro return. Single class on a turbo prop plane. Very bumpy ride into Paro through the valleys but no problems on the return. Snack served both ways. Seating rather cramped. Good views on both legs. Seats on ""best"" sides seemingly booked well in advance by travel agencies.","","","Economy","","7.0","","","","","","","1.0","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","H Alan","Thailand","2011-07-15","Bangkok-Kolkata-Paro. Flight was very enjoyable the crew were always happy the flight was on time. Food was good on the BKK-CCU leg I was served a proper dinner and on the CCU-Paro flight I was served a small snack but still excellent. My approach into Paro was unforgettable the views were breath taking but I did find the airport small. But overall an Excellent flight and I will be flying Druk Air again.","","","Economy","","10.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","C David","United Kingdom","2013-07-14","Hong Kong to Da Nang - flights on time food and beverages served on board very good with attentive staff on this short 1hr 25 minute flight. Only downside was the aircraft was situated quite a distance away from the terminal at HKIA which resulted in a long bus ride.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Colin Lusty","Australia","2013-07-14","Flew from Qingdao to Hong Kong and return last weekend. Flight to HKG boarded quickly as all flights do in China had about a 1.5 hr delay on the ground prior to take off. Flight was on a newish Airbus A33O with PTV. Frequent updates from Northern Irish captain. Small but tasty meal served with wine (if requested) and generous refills given. Flight made up some time en route so we were not inconvenienced too much. Return leg was a little chaotic with 3 gate changes at HKG in 1 hour however despite everybody's best efforts flight took off on time. Flight was on older A330 with no PTV however with my kindle and IPod no problems to keep myself amused on a 3 hour flight. A nice dim sum lunch served again with wine if requested frequent updates from an Australian captain. Flight landed on time. I have flown Dragonair a lot and cannot fault them on regional flights to and from Hong Kong.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Stanton","United States","2015-03-09","This is my first experience flying with Delta and I am extremely disappointed. My flight was canceled over 20 hours in advance and I was automatically reassigned to a flight departing 13 hours later. While I appreciate a seat at some point their were 6 flights earlier that I could have been placed on and I was not given a choice. I called Delta and had an associate inform me that I was ""not a priority"" because other flights before mine had been canceled. She also told me my departure weather was the issue she was incorrect. She did absolutely nothing to help me on the phone and was unapologetic. My co-workers on other airlines all departed mostly on time and make it to the same destination I was heading just fine while Delta continued to tell me the weather was not ok. I arrived at the airport at 5am and proceeded to sit in standby flight after flight. As I sit and wait for these flights they are all overbooked by at least 15 seats and I have had several agents act that I am an annoyance when I asked to be put on standby. The attitudes of the agents are generally distasteful and rude. They are treating us as if we are creating the issues and I have offered no apologies on behalf of anyone.","","","Business Class","","","3.0","1.0","3.0","3.0","","","1.0","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Dio Samsoeri","","2008-05-30","Bangkok-Paro-Bangkok via Dacca in Royal Executive Class. Satisfactory experience friendly and polite cabin crews on both sectors. Food acceptable with a bar service during lunch time on flight from Dacca to Bangkok. Modern A 319 aircraft under a good maintenance clean and equipped with comfortable Business Class seating. It is worth extra Dollar especially if you are interested in taking picture during the final descend to Paro Airport amazing scenery with a distant view of Himalayan range on the way and a thrilling experience as well especially if you notice the hill is only a few hundred meters away from the wings.","","","","","8.0","","","","","","","","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","-","","2008-05-22","Bangkok-Paro via Kolkata - business class. Excellent attentive service - the extra few dollars for business is well worth it given the enormous difference in comfort and service. Incredible mountain views on this flight.","","","","","5.0","","","","","","","","0"
"eastarjet","/airline-reviews/eastarjet","Eastar Jet customer review","J Halley","Hong Kong","2014-11-20","Trip to Seoul. Price is unbeatable and cheapest option. Flights early and free juice and water offered which is unusual for LCC. Outbound aircraft was B737-700. Emergency row at the entry door has masses of leg room. Interior looked tired and forward toilet door was faulty. If there is a downside to choosing Eastar it is that they operate out of the satellite terminal. Other than that I wouldn't fly anyone else unless they can offer better price combined with decent flight times. Low markings for food and IFE reflect that neither were consumed or available.","","","Economy","","10.0","4.0","4.0","1.0","1.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Berman","United States","2015-03-09","On March 1 2015 my flight from Phoenix to JFK (1247) was delayed due to icy conditions in New York. My 2pm flight finally took off at 4pm. When we were an hour from our destination the pilot informed us that management was diverting our plane to Detroit. We were told that agents would be waiting for us at the arrival gate and would answer all our questions. The agents turned out to be one very disinterested agent who was talking on his cell phone when we arrived and only told us where to go for re-ticketing when prodded. He sent us to gate A53 that already had a line of 150 people when those of us in the back of our plane got there. There was a lone agent to answer all our questions and re-book each person individually. After 1 hour in line we hadn't moved at all. There were no announcements no accommodations no compassion or concern for your customers. No food no pillows no answers! Many of us had family back at JFK waiting for us and we had no information to give. That none of the 1200 people that were diverted lost it is a testament to OUR understanding and patience. Clearly the understanding was one-sided. No one blamed the inconvenience on the airline after all weather happens. What we objected to was the total ineptitude and lack of compassion of the Delta personnel. Eventually a fellow came around with one slice of pizza but I found out about that by roaming the gates looking for information. Most of us slept on the floor as there were no cots or sleeping bags given as an option. It is disappointing that Delta couldn't do better. Eventually some of us received a $100 voucher by insisting on some compensation for our discomfort. I don't imagine I will make much use of it as Delta will be a last choice of airline for me.","","","Economy","","","3.0","1.0","2.0","3.0","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Bernstein","Canada","2015-03-09","Delta recently on a finally two class plane from YWG-MSP (CRJ-900) I believe. Total trip was YWG-MSP-LAS. I despise the United ERJ-145's and similar small product that was on international routes from YWG previously. Thank you to Delta for slightly upgrading the size of your planes out to MSP. Solid 757-300 economy plus to Las Vegas. Solid crew everything was nice and smooth. The 757 had been refurbished had a great AVOD system. Flights on time crew very friendly. I cannot ask for more on this route. It seems to me Delta is making a large effort to improve their customer service and technology and overall experience. It is working wonders it is amazing how far ahead Delta is of United (my other carrier to Las Vegas through DEN). My preferred US carrier.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Keith Angus","","2008-01-08","Bangkok-Paro return - via Kolkotta on the way out and Gaya on the way back. Business class. The overall experience was good - food drink and FA service was of a very good standard. It's worth paying the little extra for business class ($40 per person each way) as the seats are roomy and comfortable plus you get lounge access at both Bangkok and Paro although the Paro lounge is a bit quaint. The other reason for booking business class is if your flight gets delayed as ours did on the return journey for around five hours. There's little in the way of facilities at Paro airport so it's worth the extra for a more comfortable place to wait (and enjoy free drinks of course). Make sure you sit on the left hand side on the flight into Paro as you get the best views of the Himalayas. And finally don't be worried about the descent into Paro as the plane does get worryingly close to the mountainsides.","","","","","4.0","","","","","","","","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","-","","2007-11-27","BKK/Paro/BKK business class in mid-November - new A 319s clean and comfortable. Stops in Gaia (outward) and Kolkotta (return) were only 45 minutes. FA's warm and attentive excellent hot breakfasts served on the longer sectors Thai and local newspapers plus a few magazines available for reading. Views of the mountains obscured by cloud on arrival. but the twists and turns of the landing at Paro were the most exciting since Hong Kong's old Kai Tak was closed. Fabulous mountain views on departure. Overall two excellent flights.Druk Air review - by G Lazaro","","","","","4.0","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","M Baum","Hong Kong","2013-07-11","KA909 from Beijing to Hong Kong scheduled on 16.30 on 9th July 2013. Had 3 hours delay. The update from the flight deck was not frequent and quite poor. The cabin attendants gave even poorer answers. During our 3 hours prior to take off where we were inside the aircraft the supply w/ drinks and snacks was quite poor. They gave us some cookies and after that an ice cream which was part of the meal anyway. We had to inform them to replenish the toilet paper since they did not check themselves. However after arriving in Hong Kong we were surprised that we did not get a contact stand but a remote position. Then we waited quite a long time for the bus to arrive and were asked although the plane was long standing to sit down again ""for our own safety"". The plane was in bad shape the light was flickering and the edges of the seats were chipped out. Furthermore there was no individual entertaining system but the shared monitor hanging from the ceiling with only one selection. Will not recommend.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","S Hassan","Bangladesh","2013-07-11","DAC-HKG. Paid around 850 USD (round trip) for a 1600 miles flight and Dragonair served me just like a budget airline. Asked for a glass of water during KTM stopover. It never arrived. No AVOD on this old A330. For the food it was just a main course and fruit. No bread no salad no dessert. Cabin crews were stone-faced. Will never fly this airline again.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"eastarjet","/airline-reviews/eastarjet","Eastar Jet customer review","J Halley","Hong Kong","2014-03-31","A relative newcomer on the HKG-ICN route operating B737-800 aircraft. We chose this carrier as it was the cheapest after Air India but with better flight times. Check in although at terminal 2 in HKG was fairly quick and effortless. Flight was on time and we were moved to emergency row as FA thought that it would be more comfortable there. Like all low cost carriers food and drink is sold but water/orange juice was free as was a large cup of instant noodles. Airline uses satellite terminals at both airports. At ICN checkin is fone by flight destination as there were several early morning departures. Overall great value for money and for my next trip to Seoul I'm flying with them again.","","","Economy","","10.0","3.0","4.0","1.0","1.0","","","5.0","1"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Michael Ingram","","2006-11-20","I was impressed by Druk Air though admittedly we were business class. Good food very comfortable seats (2x2) and professional friendly informative staff. We flew Delhi Khtamandu Paro and the meal was excellent on board. Sit on the left for the omost amazing view of 8 of the 10 highest mountains in the world helpfully pointed out by the pilots commentry. A319s modern comfortable well maintained and toilets clean. Business class is definately worth the small supplement. Exceptional helpfulness of the airline when we were stranded by bad weather in Paro.","","","","","","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Monkhouse Paul","United Kingdom","2015-03-04","Superb flight very helpful cabin crew who couldn't do enough for the passengers and were very friendly. Food good and plentiful as were the drinks. My first time flying with Delta and a very positive experience. Will be booking with them again rather than their partners Virgin who I found (unusually) a little disappointing on the flight home.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Lonergan","Ireland","2015-03-04","I managed to get back home 43 hours after I left my hotel to get my flight from NY JFK to Dublin. Given no explanation left standing in several queues for hours with refreshments only given hours later. When people in the queue started giving out as nobody had given any information or updates a Delta employee got the police. I'll go via Aer Lingus in future as I know they would not treat people like that. The flight return was maybe 15 euros cheaper but what a mistake it was.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Calvin Watkins","United States","2015-03-04","I will never fly Delta again. My wife and I were scheduled to fly out of Atlanta to Wilmington and were made to check our carry on bags at the ramp 15 minutes later we were deplaned. We had just waited 45 minutes in the terminal for a flight crew. They board us and tell us weather stopped the flight. Don't insult our intelligence. That plane sat in my view for 4 hours and we were refused our luggage. 24 hours later no one at Delta knows where our bags are. We re-routed to OAJ customer service in Atlanta assured us they where re-routed. This was totally avoidable.","","","Economy","","","0.0","1.0","2.0","0.0","","","3.0","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Chris Olofson","","2005-03-27","Bangkok to Paro (via Kolkata) and back on their brand new Airbus 319. The plane was very modern (touch screen controls comfortable leather seats etc.) and the crew was very professional and accommodating. In business class it is a 2-2 configuration and a full meal is served between Bangkok and Kolkata (2:25) with a peanut/cracker/etc. snack between Kolkata and Paro (0:50). The ground stop took about 40 minutes and approximately 20 people got on/off.","","","","","","","","","","","","","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Kevin Chiraguna","","2004-10-10","Went to Bhutan for a 12-day visit. The flight was ok - we flew economy especially on the Paro bound it was not all that packed. FA's were nice.","","","","","","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Steven Cao","China","2013-07-10","HKG-KHH round trip with A330. Well maintained and clean for such a short flight KA still offered some food and beverages HKG-KHH delayed 2 hrs for unknown reason no information provided cabin crew rude not really helpful. I'll try CI or BR next time!","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Oliver Hawes","United Kingdom","2013-07-07","Excellent punctual service from Guilin to Hong Kong. Flight was only an hour or so but a free drink and pack of biscuits were still provided. Cabin crew were very efficient and courteous and spoke excellent English. Plenty of leg room and comfortable seats - will definitely fly with them again.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M D Sperry","United States","2015-03-04","In early August 2014 I booked a Business Elite ticket from STT to ATL for February 22 2015. My confirmation indicated my seat number and that a meal was included in my ticket. At check-in however I found that Delta had changed my status to Economy with a seat far back in the aircraft. When I called Delta to rectify the situation I and my Son-in-law were both treated rudely. We spent 2 hours on the phone with the result being that I should “ request to be upgraded at the airport. At the airport there was another 30 minute wait before I could talk to a Delta representative only to learn that I'd have to appeal at the boarding desk. A one hour wait ensued at the head of the line at the departure desk while the Delta representative ignored me waited on other people and fiddled with a computer terminal that wasn't working. The end result was the same rudeness and no help at all. I got neither the meal nor the priority baggage check-in that I had paid for. The flight was late arriving in ATL and I had to run to make my connecting flight to BOS. Delta had changed my seat assignment on this flight also. When I called to file a complaint the Delta Supervisor informed me that Delta changes aircraft seat assignments and passenger status without notifying passengers and confirmed that they had sold my assigned seats to more than one person and that these were normal”practices for Delta. I can't imagine why anyone would want to fly with Delta Airlines. Once they have your money they treat you like dirt or worse. There are plenty of other carriers out there. Based on this experience I can't see myself ever flying Delta again. I know I am not alone as there were at least 20 people in line behind me with similar complaints.","","","Economy","","","2.0","1.0","3.0","2.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Garry","United States","2015-03-04","Left at the airport in Jamaica for 7.5 hours only to be told the flight was cancelled. Now at 11pm we needed to find our luggage go through the process of finding hotel reservations along with 100 other passengers. The next direct flight home to NYC was in two days. The following morning Delta tells us that our flight leaves in 40 minutes. Now we need to pack and get to the airport fast. We flew business elite and it was so disturbing to find that the armrest was broken and that no wifi or TV. Our choice of meal was eggs or cereal? Should have gone coach. The flight was not cheap and expected more. Realizing now why Delta is not our normal choice of airlines.","","","Business Class","","","2.0","5.0","2.0","1.0","","","2.0","0"
"druk-air","/airline-reviews/druk-air","Druk Air customer review","Frederick Poe","","2004-06-01","Druk Air the flag carrier (and only carrier) to Bhutan's only commercial airport PARO is up to snuff. The 141 jets are dual-configured and it is worth flying C class (as I did from Delhi via Kathmandu and again from Paro to Calcutta) if only to have better maneuvering for the quite incredible flightseeing of the Himalayas. The FAs are friendly professional the food service is adequate if bland (reflecting the cooking of Bhutan perhaps) the check in facilities are excellent and Paro's terminal building is quite pretty almost folksy in a way. I look forward to flying DRUK again. The name means ""Dragon"" in Bhutanese for otherwise why would anyone choose such an unappealing sounding word (at least to an English speaker's ear?) Druk does not cooperate in ticketing with IATA carriers and ticket costs are somewhat stiff. I doubt if the king of Bhutan will permit competition anytime soon.","","","","","","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","G Forrai","Hong Kong","2013-06-26","I have been a Marco Polo member of Cathay Pacific for over 30 years and love HK and CX. On June 21 this year I flew from HK to Hangzhou on KA 620. It was 2.5 hours late in taking off. Plane arrived late to HKG we boarded 1.5 hours late. Sat onboard for another hour! First the crew said it was due to a blocked toilet then it was air traffic control. Anyway on the way back on June 23 HZ to HK on KA 621 guess what? Again exactly 2.5 hours delayed. The girls in the lounge told me that this was usual! Will never fly KA again!","","","Economy","","","3.0","3.0","3.0","2.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Chua","Singapore","2013-06-23","Flew Dragonair in June 2013 from HK to Okinawa Japan and vice versa. Flight was delayed for around one hour for both sectors really could not recommend this airline. Though its rate charged was not 'budget' in any way the flight certainly felt like a Budget flight - you had to ask for cushion and blankets there was no inflight entertainment for the 2.5 hours flight and food given was below par.","","","Economy","","4.0","4.0","3.0","2.0","0.0","","","2.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Christopher Pell","United Kingdom","2015-07-25","I have used Eastern Airways for a number of years as my commute to work in the offshore industry. They have always been expensive and have the monopoly on this route. I note when another carrier recently went into completion with them for the Aberdeen route from Leeds Bradford their prices dropped dramatically. I used to book the zonal route pass which bought 6 return flights with full flexibility for around £1700. For my last 6 return flights I booked the 13.10 to DTV. Eastern Airways after accepting my booking and payment cancelled 4 of them on the return portion for operational reasons which were half term holidays and such like. I had to take a later flight which got me to my destination later than had I used the train at a significantly lower cost. The last two flights from DTV to Aberdeen were late and cancelled also. Technical problems sometimes occur and have to be accepted but it seems much more common lately. This airline is unreliable and accepts bookings offering flexibility and then removes the flexibility. I note another offshore workers review states that nobody within the industry has a good word for them and I agree with his statement. A budget airline experience at premium prices. I am now travelling by train","","Business","Economy","Aberdeen to Durham Tees Valley","1.0","2.0","3.0","2.0","","1.0","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","James Halley","Thailand","2013-06-05","Have been flying regularly from CNX to HKG as the flight avoids the need to transit BKK and its worth the late arrival in HKG for that alone. Flight is often almost full thanks to Chinese tour groups. Normally the flight is uneventful and the professionalism of the crew stands out. They are firm but polite in keeping order among the tour groups which is often not easy. One major negative was the meal on the HKG-CNX sector. They offered beef or chicken. I chose the chicken option which turned out to be inedible. I complained after the meal service was complete and they changed it for the beef option was quite tasty. As always the flight was slightly early. Pity their latest A320s aren't fitted with an entertainment system. PG has this for the 1 hour flight from CNX to BKK.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Curtain","Australia","2013-05-07","Hong Kong to Taipei 25 April. I was very impressed with Dragonair. The service was very efficient and polite. The IFE was limited and the food portion was a bit small but quite OK for such a short flight.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","M Craggs","United Kingdom","2015-06-19","Surprisingly good. First time with Eastern. Good check-in at NWI airport, quite efficient and speedy (except for the Norwich airport surprise tax) Boarding on time, nice friendly greeting on board. Good seating (1x2) - I chose the single seat. Good legroom, surprising good all round seat, quite impressive for a small airline. Inflight good, nice coffee and biscuits. A sandwich would have been nice but it was only a short flight. Cabin crew good and attentive. Good communications from cockpit and cabin crew. On time departure and early arrival. Nice to see a crew route around bumpy weather. Good all round experience.","Saab 2000","Business","Economy","Norwich to Aberdeen","10.0","5.0","5.0","4.0","","4.0","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Richard Brown","United Kingdom","2015-06-04","Due to a family bereavement I had the need to make a day round trip from Leeds to Southampton. Two options were available to me train or fly down. Despite not having flown for 25 years I chose the fly option based on cost and obviously journey time. What an excellent choice I made: I booked with Eastern Airways and had an extremely pleasant trip. Check in was efficient the flight crew were attentive offering light refreshments and warm towels on both legs and both flights were on time despite some very inclement weather on the approach to Leeds/Bradford. The aircraft was a Jetstream and although quite small I found it to be clean comfortable and surprisingly quiet for a turbo-prop. I have no hesitation in recommending Eastern and would use them again. The experience restored my confidence in flying!","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Woods","United States","2015-02-24","SJU-JFK in Economy Comfort seats. Late night flight out of SJU. Crew were fine. Economy Comfort seats had adequate legroom - glad we paid for the extra room because regular coach seats looked like torture for tall people. In flight entertainment though was terrible. Tiny overhead movie screens. I thought Delta had all seat back video screens. I would have been really annoyed had I spent the money to sit in First - those seats were not so much better than Econ Comfort and the same tiny overhead movie screens every few rows. We were handed a tiny roll with some cheese and turkey and a Milky Way with the beverage service. It was not a memorable flight and on this route JetBlue still wins every time.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Chad LaCour","United States","2015-02-24","Flew from baton Rouge to Orlando Florida via Atlanta. What a mistake! Delayed on our outbound flight to Orlando by more than 5 hours. Delayed on our I bound flight by more than 3 hours. I will never fly Delta again.","","","Economy","","","3.0","2.0","2.0","4.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Impson","China","2013-04-21","Flew Hangzhou to Hong Kong at the beginning of April and had 2 of my best Dragonair flights to date. The flights were empty with PTV both ways as both flights on newly acquired A330-300`s from CX. The food and service was great I would say better in fact than CX. Both flights left on time and arrived early with the usual good updates from the flight deck and crew. I will keep flying KA when I have the chance.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Paul Donnelly","United Kingdom","2015-04-12","Tuesday 7th Aberdeen-Newcastle. Service is terrible. I fly Aberdeen to Newcastle and know many who travel the same route through working in the offshore industry nobody has a good word to say. Prices are a fortune and customer service doesn't exist. I believe Aberdeen got voted the worst city in 2014 and when you deal with the staff at Eastern in the airport you can see why. Lazy and no sense of helping a paying customer a £211 one way flight paying customer. Sorry to tar all of the staff with the same brush as I'm sure there are good ones in there i just haven't met them in the last 9 years of using Eastern. I thought Bristows would improve things but nearly a year past and still the same dire service. Needs must though i'm afraid so until the day comes when Flybe or someone takes over then I'm stuck with Eastern.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Sulkes","United States","2015-02-24","12 hour flight TLV-JFK was excellent because of the crew. Upbeat polite couldn't do enough. Economy seating was fine and 3-3-3 configuration on 777 aircraft is very liveable for that duration. Dinner followed by as many sandwiches peanuts and pretzels as you can eat and as much as many beverages as you like all served with a smile both on request and on cabin pass throughs. Crew on this trip had seniority (I asked) and these were folks who understood the profession of customer service. Video on demand is top in class. A grade. Minus 1 point for lavatories that could have been kept a bit tidier for this long of a flight.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","John Smith","United States","2015-02-24","We were traveling with a 10 month old infant. We were connecting flights at St Paul Airport to Kansas City. Our flight was supposed to depart at 7.35 pm. When we got to the gate we were told the flight was delayed for 2 hours. What amazed me was that the plane was at gate. When we asked then why the delay we were told that because there was no pilot available. Now we are getting stuck with our baby girl in the airport for 2 hours when we had no baby food left. No more Delta for me!","","","Economy","","","2.0","2.0","2.0","2.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Impson","China","2013-04-18","HGH-HKG return in March. Good flights and safety conscience crew with good updates from the flight deck. Aircraft had decent legroom and food was ok except they ran out of the western option when the flight was only around 60% full - but with only a 2hr flying time its not really an issue.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","N Bond","United Kingdom","2014-12-18","Just flew in this evening from Aberdeen to Southampton via a short (25 minute) stop-over at Leeds-Bradford. Very short queue for check-in was followed by fast-track through security and then a very pleasant 45 minute wait in the Eastern Airways lounge before boarding. Aircraft was a comfortable clean fast and relatively quiet Embraer ERJ135. Very pleasant and hardworking stewardess went out of her way to ensure passengers were safe and comfortable. Complimentary drink and snack on both (short) legs and warm flannel were most unexpected and in stark contrast to other economy airlines. Flybe's service on this route is very much the poor relation.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Evan Corkrean","United States","2013-04-17","HKG-Beijing. Great service but the meal was average for airlines. The cabin was 10% full so I was able to lay down on a row of 5 seats and take a nap. There was also excellent touch screen TVs with good English language movies and shows.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Impson","China","2013-04-17","Flew HGH-HKG return in March. Both flights on time and planes in good condition. Leg room better than I remember and decent food. My only complaint would be that they ran out western breakfast with a load factor of around 60% but considering the flight time is only 2hrs food is not really a big deal. Staff great as always.","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Nick Elton","United Kingdom","2014-11-12","Flew from Newcastle to Cardiff on the 6th November 2014. Arrived at the airport in good time to be told that the 0.640 flight to Cardiff was being combined with the 07.40 flight to Birmingham. This was due to that only 7 people were due to fly on the Cardiff flight and it wasn't economically viable to run the flight. Got bounced to the 07.40 flight to Birmingham which eventually arrived in Cardiff just under 2 hours late. Poor show planes are shabby seats are hard and the cost is astronomical. If your final destination is not near Cardiff consider alternative options. My journeys end was in Bath and it took just as long what with getting the bus from the airport to the railway station and then the train journey than by either train all the way or by driving. Will not be using Eastern again.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","David Wolstencroft","United Kingdom","2014-05-28","Birmingham to Newcastle 23rd May. Lightly loaded (just me and another passenger). Greeted by pilot onto plane and given comprehensive brief. Shown to seat by hostess who was very professional served complimentary drinks and snacks when airborne. Seat comfortable flight smooth despite inclement weather on time and bade farewell at the exit by co-pilot. All for about same price as a single train ticket. So very happy to recommend based on my experience.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Campbell","United Kingdom","2015-02-18","MAN-AMS-EWR EWR-ATL-MAN. Flights all left on time. Nice FA's. Regular drink/bar service. Nice that you get a bottle of water each. Main issue was that seats were uncomfortable on the flights to NY and back from Atlanta. Flights on these were on old 25 year planes and you felt it.","","","Economy","","8.0","2.0","4.0","4.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","G Dufoyet","France","2013-04-16","HKT-HKG-DAD. Evening flight from Phuket to Hong Kong. Check-in in Phuket was fast no queue and took the agent less than 2 minutes. Flight attendants seemed to have adopted the holiday mood and were very cheerful and chatty with all passengers albeit in their new but not eye pleasing uniform. Full business class but they were very efficient and finished a cocktail service and a dinner within 90 minutes after take off. They even did a second cocktail service just before landing for a 3 hour flight. I chose the Thai duck curry for dinner and it was very tasty and the vegetables were not dry. Arrival in Hong Kong was through the satellite terminal and the bus ride to the main building was not very pleasant. Went through security to the CX lounge but was told that I could not stay overnight there as the lounge would close at 1am the lounge agent asked me to wait and she helped me book a room in the airport hotel. She then escorted me back to the arrivals level through immigration skipping the queues. The flight to Da Nang the next morning was less than 90 minutes in an all economy class A320 and they served a tasty full hot breakfast. Dragonair has consistent quality and seem to be more passenger oriented and personal than their parent airline Cathay. Definitely recommendable.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Philip Gavin","United Kingdom","2014-03-22","Fly Aberdeen to Norwich and back. Customer service is very poor they are not helpful. The seat's are worn and hard. Crew don't care for the passenger's. I will be flying BMI from now on about the same price but far better service.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Letellier","France","2015-02-18","Flew NYC-CDG via DTW on Delta. The positive point is I was upgraded to First Class on the US journey but this isn't worth it you only can drink whatever alcohol you like. Seats were uncomfortable on the over-atlantic flight staff rather impolite and not caring at all. Arrived on time. Food was not satisfying not tasty. Entertainment is to my eyes the only interesting point on Delta. Too expensive for so low standards.","","","Economy","","3.0","2.0","3.0","2.0","4.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Smith","Japan","2015-02-18","NRT-PDX-NRT in Premium Economy. I'm a frequent flyer with Delta but usually fly in business class. Going to Portland the food was far superior to the food on the return I'm certain it is because of the high level of catering here at NRT. On the return the amount of food was not good either and there was no food available in the galley. I had to beg to get peanuts and it seemed like I was getting a big favor from the FA (hello 10-hour flight no snack besides ice cream). The seat has enough legroom has a recline that doesn't interfere with the person behind you too much except for making the AV angle uncomfortable to watch for the one behind. Great AVOD which is Delta's selling point in economy. FAs pleasant but not overly so-just doing their job. The toilets were not cleaned throughout the flight. They were stocked with paper products but never once cleaned and trash was overflowing. It was bearable but not enjoyable overall. Hard to come down from business class with a lie-flat seat and good food.","","","Economy","","7.0","3.0","3.0","3.0","5.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","R Cleary","United States","2013-04-01","SHA-HKG 22/3/13. I usually look forward to flying Dragon Air as the service sets them apart from some of the other carriers on this route. Arriving at terminal 1 in Shanghai was a bit of a mess. Long lines even for the Emerald Members. Was informed that the lounge was full but provided RMB 100 to get a snack. Boarding efficient A330-200 seat was comfortable but the attendants on this flight were certainly nowhere near the standard. They were uncaring and left the meal trays for quite a while. Only one drink offering and they disappeared. Kind of hard to do on a 2 hour flight but they managed. Might pass on the next chance to use their service.","","","Economy","","2.0","4.0","2.0","3.0","3.0","","","2.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Andy Gunn","United Kingdom","2014-03-04","Started flying regularly from SOU-LBA following FlyBe's withdrawal of the route. Never thought I would say it but bring back Flybe! The timetable appears to just be general guidance and not something they worry about too much fares are extortionate can't take hand baggage on board planes shabby and noisy. Have given up and started to use the train.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Alexander Ng Ho Yeung","Hong Kong","2013-03-28","HKG-KHH-HKG. Throughout the flight even though offering a satisfying meal of noodles it was absolutely boring. There is no entertainment device except a magazine with lots of advertisements. There is nothing to do except sleep. Nevertheless the seats are quite comfortable if you ignore the reclining problem. Overall it is far from satisfactory.","","","Economy","","4.0","3.0","4.0","5.0","1.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Fabio Cecchini","Italy","2015-07-31","The flight was nice and comfortable, as always. The service was OK, not very entertaining, but it is actually not required for a short range flight. The service gave a moderate selection of food and beverages, and I personally recommend the Double Chocolate Muffin (very tasty). Being a low cost airline I very recommend to fly easyJet whenever possible.","A320","Solo Leisure","Economy","Milan Malpensa to Brussels National","9.0","4.0","4.0","4.0","","4.0","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Pete Wilson","United Kingdom","2013-09-25","Durham Tees Valley to Aberdeen and return leg.££450 return - overpriced. Seats: old uncomfortable and worn out. Free booze and a bag of crisps and a tracker bar - really nutritious! Cabin crew: rude and stressed!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Schuchardt","United States","2015-02-11","I flew Delta from St. Louis to Las Vegas via Minneapolis. All four legs left and arrived about on time. The planes MD-90 and 757 we're clean and comfortable. All four of my flights had wifi. The flight attendants were friendly and offered a small snack on the longer legs. The pilots made announcements as appropriate. I will fly Delta again if given the choice.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Chowdhury","Cyprus","2015-02-11","LCA-AMS-EWR and EWR-CDG-LCA. Flights on time overall good service. Food drinks and entertainment was good. On return flight was bit delayed because of snow and baggage arrived day after because of handling issues at the transit on French airport (CDG).","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Kris Ho","Hong Kong","2013-03-19","Travelled on the new cabin on its A330 en-route HKG-PEK. The call bell reading light TV control panel are all on the screen it's just one touch. Entertainment on demand lots of movies in the system and I could only finish one during this 3 hours flight. Food was ok with a nice touch of a little tub Haagen Daz. Cabin attendants were young and friendly.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Maslen","Portugal","2015-07-30","2 trips within 3 days, FNC-BRS-FNC. 1st flight outbound fine, return flight not so good. Newer aircraft with upgraded seating etc. Seats are much slimmer, less padding and therefore very uncomfortable, larger gaps between, no built in headrest, legroom appears less. Rows are now slightly staggered. Presumably new seating has allowed an extra few seats to be fitted and are clearly much lighter than older, more comfortable seats. The design of the seats does not allow anyone in seats other than aisle to see the safety demonstration. I am 6 ft tall and really struggled to watch demonstration and knees reached seat base in front. Have flown many times on Easyjet over many years but this was one of the most uncomfortable and is clearly a retrograde step in my opinion.","A320","Couple Leisure","First Class","Bristol to Funchal","3.0","1.0","3.0","","","4.0","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dylan Williams","United Kingdom","2015-07-28","Overall a good value for money experience with EasyJet. Was flying from Luton Airport to Nice on a Sunday morning. Upon arrival at the airport, as check in now happens online it was easy to just queue up and drop the bags off at the bag drop desks. Though it's not favourable having so many flights queueing up for around 8 desks the queues were not that bad and the airline were beginning to open more desks. Worst thing about this bag drop system is that those running late don't have an individual desk so have to queue up for a while or use flight closures. The next step of the journey involving the airline was boarding. This happened efficiently and despite the flight being full speedy boarding wasn't needed as overhead locker space was easily avaliable when on board. The cabin crew (4) were helpful, friendly and very presentable. The leg room and seat comfort was as expected. As only a short flight there was no need to purchase any snacks or drinks but as with most airlines items were a touch pricey but there was a decent selection. Our flight was delayed by 40 minutes leaving Luton due to a wait for a take off slot from ATC this delay did seem longer as the aircraft was boarded by 0650 and didn't take off till 0750. Not expected but would of been nice to have screens to follow the route and the captain/first officer gave very little updates. Despite the delay leaving due to a tail wind we did only arrive 15 minutes late. Baggage was delivered in Nice T2 around 15 minutes after disembarking the aircraft which was very speedy. Good experience with EasyJet would advise booking early for cheaper flights but if your able to be flexible that also helps. Overall good experince with EasyJet and looking forward to our return journey with the airline.","A319","FamilyLeisure","Economy","London Luton to Nice ","7.0","3.0","4.0","","","4.0","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Matthew Davies","United Kingdom","2013-08-18","First class service on the Cardiff to Newcastle route. On time staff were friendly and helpful in which was a very professional service. Would recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Eduardo Pinzon","United States","2015-02-11","Flew from BOS to DFW via CVG January 23rd. Very good experience small aircraft both legs but clean I was in Economy Comfort. Flight attendants very good with excellent customer service. From CVG to DFW the flight was delayed due maintenance but it was repaired and the flight went without any issues. Arriving in Dallas just some minutes late but the baggage service was very good and the bags were out quickly. My return flight was DFW to BOS via ATL January 29th also very good planes were full both legs. I didn't get economy comfort on DFW-ATL but paid $19 for a preferred seat I think it was not a good idea since got group 2 and almost didn't get space for my carry-on because group 1 passengers almost got it all. I think if you are paying something extra for a seat you should go on group 1 despite that the flight was very good and the flight attendants were ok. The leg from ATL- BOS was very nice I got Economy Comfort flight attendants very professional and cool both flights departed and arrived on time.","","","Premium Economy","","10.0","5.0","5.0","4.0","1.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Elaine Khor","Malaysia","2013-02-19","Flew from Xiamen to Hong Kong on two occasion and was delayed twice. Consequently missed my connecting flight back to Penang. Although the alternative flight arrangements were fine I still would not recommend flying with Dragonair especially if you are on a tight schedule.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Alan Fitter","United Kingdom","2015-07-27","I haven't flown with this airline for 8 years. Seating much better than in past. Staff look smarter but still old easyJet poor staff attitude, herded on and fed the expensive usual. At the end the proverbial ""Goodbye, thank you for flying us etc"". No screen to watch route and the Captain flying out couldn't say anything about the route. Friends who flew with a sister holiday airline had really useful data regarding route. So really no better. ","","FamilyLeisure","Economy","Bristol to Corfu","4.0","3.0","1.0","","","1.0","","3.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","B Standen","United Kingdom","2013-05-27","Norwich-Aberdeen and Aberdeen-Norwich route. Absolutely atrocious service late departures cancelled flights at the last moment and worse of all no customer care in fact you are treated with competent. What a breath of fresh air it is when you use BMI better service better inflight foods.","","","Economy","","1.0","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Gerasenkov Andrey","United States","2015-02-11","LGA-BNA operated by Endeavour Air on Jan 30th. Aircraft - 2 week old CRJ900. Departed 2 hours late due to the plane arriving late and the crew attempting (unsuccessfully) to fix a broken overhead bin lock. Eventually they gave up and scotch-taped the bin cover so it wouldn't open during the flight. Otherwise the flight was uneventful and fairly comfortable. Snacks and soft drinks were distributed and the FA's were attentive. My return flight from BNA got cancelled due to LGA completely shutting down due to the winter storm on Feb 2nd so I got rerouted to JFK via ATL. The 40-minute flight from BNA to ATL was uneventful and was on a completely full 23.5 y.o. A320. No food or drink service on this short flight. The ATL-JFK eventually departed 3 hours late despite most other JFK-bound domestic flight cancelled. The MD88 was completely full which was understandable given that the three previous flights to JFK were cancelled that day. Despite its age the aircraft was comfortable and the flight smooth. Upon landing in JFK we had to wait another 1.5 hours on the taxiway for a gate to become available. Bottom line: Delta got me back home albeit 8 hours late but I think that's pretty good given the circumstances.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","0.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","James Halley","Thailand","2013-02-06","Tried the comparatively new non-stop service from CNX to HKG and return. Flight was completely full but was boarded efficiently and left gate on time. As someone had already commented the newer A320s on this route have more personal space at each seat. Choice of pasta with chicken or Thai chicken curry on way out. Same pasta or beef with rice on way back. Flight to HKG arrived 55 minutes early 25 minutes early on return leg. Quality FAs who had the rare quality of telling passengers to stay in their seats while the aircraft was taxiing to the gate. I have flights booked for march and april and i notice that the price from may onwards has gone down.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K. Jones","United Kingdom","2015-07-26","Good flight both ways, checked in online using the mobile app which worked like a dream. Both flights slightly delayed due to ATC backlog but captain kept passengers informed. Found flight attendants to be both professional and courteous serving a good selection of snacks and drinks, also some good offers from the onboard shop. Plane on the return flight looked new and was comfortable.","","FamilyLeisure","Economy","Liverpool to Faro","9.0","4.0","5.0","4.0","","4.0","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Mackenzie","Denmark","2015-07-26","CPH-BRS. Bag drop at Copenhagen T2 was fast, and our carry-on bags inspected for number and size. easyJet use the low-cost terminal F at Copenhagen airport, which is pretty sparten but well lit and clean. Having been marshalled at the gate, (with seating for only 15 people travelling in Plus, and no seating for Economy), it is just a short walk to the aircraft for boarding, which goes smoothly as both front and rear doors are used. In bad weather this exposure could be slightly unpleasant, as bottle-necks would mean waiting on the aircraft steps. However, all is good on board. The cabin is clean and tidy, the flight staff good humoured, and the blessing of a non-reclining seat-back so that the passenger in front of you cannot recline their seat as soon as possible, and perhaps leave it in that position for the whole of the flight –  wonderful. BRS to CPH. Bag drop opened 3 hours before the flight time which is a boon. The inbound aircraft was slightly late, and therefore we could witness the arrival passengers struggle across the tarmac against heavy rain in their scanty holiday clothes. Luckily we had our travel umbrellas as, in addition, we were held up on the aircraft steps for a minute or two. Again, a cheerful crew who dealt with their cabin duties in a professonal manner. The captain made up for the late start, and we arrived on time in Copenhagen.","A320","Couple Leisure","Economy","CPH to BRS","9.0","4.0","5.0","3.0","","5.0","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","C Howard","United Kingdom","2013-04-16","Two words unreliable and expensive. Travelling on the 17.35 Aberdeen to Leeds flights consistently get delays. The Aberdeen Eastern Lounge is just a chatter of moans about the standard of service on all routes. If it wasn't for the fact Eastern are the only carrier out of Leeds to Aberdeen they would lose to competition! If you are wanting an on time flight don't rely on Eastern!","","","Economy","","2.0","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Kiss","Canada","2015-02-11","Flew LAX-YVR with Delta. My first time with Delta and I was impressed. Took a 6am flight so I was at the airport at around 4am but the staff was present and was able to lift my mood even without my morning coffee. Barely a wait for security or bag check. When I got to my gate the flight crew was already there and chatting with travellers. Boarding was quick. Unfortunately there was a slight delay due to 'mechanical failure' but I still arrived on time. FA were excellent with 3 drink services (I think) and offering coffee and water in-between. I slept about 1.5 hrs out of the three hour flight comfortably due to the lovely headrests that adjust in multiple ways. Didn't try to recline my chair however.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Conyers Russell","Bermuda","2015-02-11","Suffering from a sinus/head cold I was not anticipating my return from LAX-JFK-BDA on a red eye. My flight was scheduled to depart LAX at 9.40pm and I checked in at Delta's Priority counter around 8:00pm and proceeded quite quickly thru security and found my way to a very crowded SkyClub. When we boarded the aircraft I was pleased to discover that this plane was a newly converted B-767 with the new Business Elite product-proceeding to my seat my coat was stowed and I was served champagne in a champagne glass (so unlike American who still give you those tacky plastic cups) for a pre-flight drink. The seat was 4A and quite comfortable and reclined to a full lie flat bed a nice pillow and quilted blanket as well as an amenity kit. As soon as we were air borne I changed into pajamas and slept most of the way to JFK. The crew were quite keen to help as were the nice ladies in JFK SkyClub during my transit time for BDA. The JFK-BDA flight was also very pleasant although I slept on that one also. All in all a very nice experience with Delta on this route especially with the new Biz Elite product between LAX and JFK-will look forward to doing it again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","R Sanders","Hong Kong","2013-01-16","Chiang Mai to Hong Kong. Flight was full but despite that there was an unusually large amount of cabin crew in the flight. However they all were busy taking care of passengers. The service was pretty good and flight attendants very attentive. The food was above average surprisingly. Seating was comfortable and combined with the excellent service and good food the short trip was overall pretty enjoyable.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Lloyd","United Kingdom","2015-07-26","They had the new thinner seats on this flight and it made the journey an absolute joy. I am 6 feet 3 inches tall and I could fully stretch out. The flight left on time, boarding was easy and the cabin crew were helpful and professional. Not my usual budget airline experience.","A320","Business","Economy","Krakow to Edinburgh","8.0","5.0","5.0","2.0","","3.0","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Anthony Knifton","United Kingdom","2015-07-23","Usual easyJet flight - on time, reasonable refreshments available, pleasant staff, seats bit hard after a couple of hours.","Airbus A320","Solo Leisure","Economy","Liverpool to Menorca","8.0","3.0","4.0","3.0","","4.0","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","M Jones","United Kingdom","2013-03-05","Regular Newcastle to Aberdeen flyer weekly price is sky high and service is flaky at best regular tech issues cancelations etc. When you complain you get the standard reply if you don't like it use another carrier! They know they are the only ones with the route. On the one occasion I missed my flight (Aberdeen traffic) cost me another £205 to get home so total flight cost - £350. Flights to USA are less. ABZ to LDN £80. Need some competition on this route.","","","Economy","","3.0","","","","","","","1.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","C Kelly","United Kingdom","2013-02-26","I booked Eastern for the Aberdeen to Leeds flights on a regular basis last year. The fleet at the time included Dash 8s as well as the Saab 2000 Jetstream and Embraer types and I still use them now for their Bristol connections. Complimentary service on-board (including wines and spirits on evening flights!) friendly cabin crew and (generally) very punctual timings. You do pay a premium but then anyone who's ever experienced a LowCo at their worst will be glad to part with the extra to avoid that experience. Mainly used by business people I feel - the free copy of the Spectator was an added bonus as were the boarding/landing sweets and hot towels. A throw back to the old days perhaps? A consistently good value and high class full fare product.","","","Economy","","10.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Patrick","Hong Kong","2012-12-30","HKG to Phuket. Full flight. Boarded quickly crew efficient and plane spotlessly clean. Breakfast not amazing but ok. Captain informed us of progress some TV on drop down screens. Good overall. Loads of drink service tea coffee soft drinks and water.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Simon Jones","United Kingdom","2015-07-22","Flight out (Manchester to Heraklion) was fine, pleasant staff and straight forward. We checked bags and carried hand luggage. Cramped and uncomfortable seating, along with expensive food on board, this unfortunately becoming the norm for this level of airline, so no surprises. Returning (Heraklion to Manchester) however ended with further expense just prior to boarding. We checked the same bag for the hold as before no problem and carried the same bags, but afterwards we received very disorganised information from the easyJet staff at this airport. Waiting to board the plane at the gate we were singled out in the line by an particular easyJet staff member and to some extent made an example off. The issue initially involved my fiancée carrying an over the shoulder purse as this is apparently one extra piece of hand luggage. I myself had a cabin bag that has an additional over shoulder bag that attaches via a zip. Whilst both bags joined wouldn't fit in the individual persons size limit, the detachable bag is very small and although crammed full fits easily under the seat (as it did on the previous flight no problem). So detached now we had one bag, a small over the shoulder bag and my fiancée's purse. Both these two smaller items fitted together in the airlines cabin size limit (plus there was more than enough room left for a person to stand next to them). However this particular easyJet member of staff loudly and publicly stated that we had one too may cabin bags. We tried cramming the smaller purse into the other only to have the complaint that the zips were not fully closed. Stressed and feeling victimised at this point with a particularly unfriendly and inflexible staff member, along with feeling singled out, especially as a number of the other customers now going through the gate for boarding next to us carried multiple duty free bags each far larger than our additional 'bag', we were forced to concede to have the cabin bag placed in the aircraft hold to an additional €55 fee. Great end to a holiday. easyJet for us is not particularly good value for money when you consider the hidden charges (charged to check in online also now I recall), inflexibility and lack of customer service (for at least one particular member of staff). Uncomfortable, no entertainment, limited and lastly not that particular inexpensive flight. We hope to fly with a more reputable airline in the future.","","Couple Leisure","Economy","Machester to Heraklion","3.0","1.0","4.0","2.0","1.0","1.0","1.0","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Hagen","Switzerland","2015-07-22","As this is a low cost airline, we did not expect free meal, snack, drink or entertainment system. Staff very friendly and helpful. Seats width and legroom acceptable (191 cm tall), however backrests not adjustable, but just a short flight. Negative: very long queue at the bag drop desks in CAG. Had to wait 35 minutes.","","FamilyLeisure","Economy","CAG to BSL","7.0","2.0","4.0","1.0","1.0","2.0","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Don Harrold","United Kingdom","2012-12-05","Punctual generally reliable and a good selection of routes around the UK. Fares are extortionate planes very uncomfortable and noisy. Cabin staff tend to be rude and abrupt. They need to remember we are paying customers and deserve a little courtesy not just being barked at in a bad tempered way. A bit of customer service training wouldn't go a miss.","","","Economy","","3.0","","","","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Jeremy Chan","Hong Kong","2012-12-23","Took Dragonair from KHH to HKG a few years ago but the service was horrible. Flight was delayed 5 hours and I had had the worst in-flight meal that time. I was very disappointed originally. Took Dragonair A330 from Hong Kong to Shanghai Pudong. The best in-flight meal I'd had. The cabin service was very nice with helpful crew and satisfactory in-flight entertainment. Seats are fine as well. Really good flight experience this time. Will consider Dragonair for short flights.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Adam Course","China","2012-11-14","Flew today from Hong Kong to Chengdu (12/11/2012). We were traveling with a 3 year old child. We checked in and they said we could not sit together as it was a full flight. They told me I should have done that prior to arriving at airport? They then refused to ask anyone if they would swap. I tried to pay the extra for business class so we could sit together and they said we would have to pay for 3 new tickets. Staff then told me I better go as the plane was boarding and would miss the flight. Onboard they only serve dim sum or eggs no matter what time of day. Very poor in flight service however pilots and flight attendants friendly. Would not fly with them again.","","","Economy","","5.0","3.0","1.0","2.0","1.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dan Ross","United Kingdom","2015-07-18","I don't know why they call easyjet a low-cost carrier as the flight was definitely not cheap. Outbound - due to the early departure time I stayed at a Gatwick hotel the night before and used easyjet's ""midnight check-in"" which meant the next morning I avoided the queues and went straight to security. I'd paid for a seat up front and had speedy boarding both ways. Despite it being a holiday destination, I didn't find the overheads filling up too much. Very nice crew on both legs. Outbound we were pushed back and told we'd be delayed an hour. Last time I flew this route with easy we were delayed 3 hours. This is crucial to me as I had a ferry to catch once we got to Kefalonia and last time I had to pay €100 for a private water taxi instead. With the delay and the non-reclining seats, my back was beginning to ache, probably not helped sitting next to a wide muscle man. Coming back we had a newer plane with thinner seats and bigger gaps between them. I've had bus seats more comfortable. On the plus side I had 2 seats next to me spare which has been very rare from me. This flight was delayed coming to Kefalonia and landing at Gatwick we were held up for about 20 mins. Bags took a while to come out. Overall, a satisfactory journey, but they need to drop the ""low-cost"" moniker and go back to being called a no frills airline as that's what it is with all the charges you pay.","A320","Solo Leisure","Economy","Gatwick to Kefalonia","5.0","2.0","4.0","1.0","","3.0","","2.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","W Watson","United Kingdom","2015-07-11","Would like to thank EasyJet for recovering my wallet (with all my money and cards in place) from the aircraft after I noticed 1 hr after landing in Malaga, on 9th July 2015. That is what I call Customer Service. Thank you to the honest staff who boarded the plane and returned my wallet making my holiday fantastic.","","FamilyLeisure","Economy","Belfast to Malaga","10.0","5.0","5.0","","","5.0","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","J Andrew","United Kingdom","2012-12-05","Booked a return flight from Aberdeen to Leeds/Bradford which was cancelled approx 2 hours before departure which meant spending the night in Aberdeen in order to fly direct the next morning at 09.25 although Eastern airways did offer the opportunity to fly via the Midlands with a coach journey from there to Leeds/Bradford. This alternative flight was subsequently delayed until 12.15 and passengers for Leeds/Bradford were then told that due to 'technical problems' we would be flying to Humberside and would be transported to Leeds/Bradford by bus. On arrival at Humberside 6 of us were put in a taxi and the driver said the journey would take approximately 2 hours. On arrival at Leeds/Bradford the driver stopped at the barriers saying that he did not wish to enter the car park because he would have to pay. I spent more time on the road than I did on the plane. The return flight thankfully was without incident. The cost of the journey was almost £300 return but cost me far more in delays and cancellation. I will never travel with Eastern Airways again!","","","Economy","","","","","","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Fang Jun","China","2012-10-11","From HKG to PVG. The flight was full and on time. Dinner was quite good. Ice-cream service was combined with meal service. Crew helpful and hardworking. Boarding procedure should be finished more quickly.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Scholfield","United Kingdom","2015-07-10","Flights on time both legs, good service from the cabin crew. Thought the seat width and legroom was actually quite good, better than some charter companies used previously. My only gripe was the ridiculously long queue at the bag drop desks at Bristol. What's the point of checking in online if you've still got to stand for an hour just to drop off a suitcase, they needed to open far more desks. Other than that, I couldn't fault them.","A320","Couple Leisure","Economy","Bristol to Corfu","8.0","3.0","4.0","3.0","","2.0","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Ludwik Zabłocki","Poland","2015-07-09","Return flight KRK-BSL-KRK. I needed a cheap ticket from Poland to that area of Europe and this fulfilled my expectations. EasyJet is a low cost airline, so I did not expect any meals, snack or entertainment system. Price wasn't cheapest possible, but it wasn`t high either. Seats were low cost airline type, but the airplane wasn`t fully occupied, so there was a place if someone really wanted to change place. Flight wasn't long, so traveling conditions were completely acceptable.","","Solo Leisure","Economy","KRK to BSL","7.0","3.0","3.0","","","3.0","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Marron","United States","2015-07-09","The gate agents declined our backpacks as personal items to go under the seat and informed us we had to consolidate them into our full rollerbags in order to take them on the plane. Of course we could not accomplish this. The agent then informed us they would have to be checked at £45 per bag fee, and this could not be done until all others had boarded the plane. We could have bought the two rollerbags a seat on the plane for half that amount of money. After tagging our bags, the agents did not seem to be able to figure out how to charge us so they told us to give our bags to the luggage handler at the bottom of the airplane steps and get on the flight, which we were holding up at that point. We felt very manipulated and embarrassed and will not use this airline again, despite its favorable pricing. It's a great bargain as long as you travel naked!","","Couple Leisure","Economy","Stansted to Amsterdam","1.0","3.0","2.0","","","1.0","","2.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","A Fraser","United Kingdom","2012-10-30","Flew Aberdeen to Teeside on several occasions. Service was good but no more than you would expect. I have flown to Orlando for less than they charge for a return flight to Aberdeen. I work with people who get return flights from Aberdeen to Manchester for 1/3 of the cost that Eastern charge from Aberdeen to Teesside. How do they get away with this.","","","Economy","","5.0","","","","","","","1.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","M Legge","United Kingdom","2012-06-04","I fly to the oil rigs all the time and I've never had such a poor and frustrating service. Eastern airways are consistently late and they never tell you. I really hope another airline comes to Aberdeen to provide a professional service the price Eastern Airways charge they should be embarrassed of they service.","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","K Clark","United States","2015-02-06","LAX-JFK-Zurich 24th Dec 2014. Return Jan 7th 2015. First leg of the flight came in late so we missed our connecting flight. They scheduled everyone who missed the connection on the same flight a few hours later ensuring it was busting to capacity. No seats unused. Even though I get airsick and need to be next to the window they refused to accommodate-even though I'd paid more for a window seat on the flight their delay made me miss. Then later delayed on the runway 4 hours-apparently because they were waiting for a manifest. The seats were just atrocious. I've flown economy all my life and never felt so uncomfortable. I will do anything to never have to fly this airline again.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Elsmore","United Kingdom","2015-01-28","Traveled home from New York to Heathrow on 18/1/15 on Delta Airlines at 7pm flight DL401 with my Husband and three friends and our complaint is that the Stewards and the Stewardesses were totally ignorant and only spoke when asking us what we wanted (food and drink). They did not interact with the passengers at all and the food was almost thrown at us this was our first flight with Delta and it will be our last.","","","Economy","","","4.0","1.0","4.0","5.0","","","4.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Roger Stone","Australia","2012-09-17","HKG-PEK and NKG-HKG. Dragonair is fast becoming one of my favourite airlines. Apart from the usual traffic delays out of Nanjing not the fault of Dragonair my recent flights were very good. Seating meals wine and general service are all excellent. I only wish Dragonair flew to Australia.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","D Byrd","United States","2012-08-28","The plane was heavily delayed on both legs of the trip both to and from Beijing. Despite this the trip was nice with comfortable seats for Economy and (dare I say it) delicious food served. The entertainment system was weird though - while you could switch between channels on the TV in front of you it took about ten seconds to catch up with your choice which made it difficult to see what was on which channel.","","","Economy","","8.0","5.0","4.0","5.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Gian Piero Milanetti","Italy","2015-07-09","Just to print the boarding pass was a nightmare. I tried for several times and I did not succeed. That was in Rome. I asked a friend in UK and we did not succeed. We made a round of all the shops in town that could help us, but they could not, we went back and tried many ways, at last after many many attempts we had this boarding press printed. A real nightmare and a loss of time. Moreover to bring the guitar in the cabin I had to pay 50 euros. I really would not recomend it.","","Solo Leisure","Economy","Bristol to Rome","1.0","1.0","1.0","","","2.0","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Miriam Middleton","United States","2015-07-08","My husband made arrangements for our Europe trip months in advance. We were due to fly out of Paris through Easyjet to Berlin. Our flight was at 7 am. We arrived at the airport 1.5 hours in advance only to find out the airline requires you to check-in online. The clerk argued that it was too late. How is it possible that they could give our seats away when there was still 1.5 hours left until our flight left. In any case, they were not helpful in trying to book another flight. They were fully booked for days. We ended up taking the shuttle to a different airport and booking a more expensive flight for 13 hours later.","","FamilyLeisure","Economy","Paris to Berlin ","1.0","1.0","1.0","","","1.0","","1.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","S Smith","United Kingdom","2012-01-31","Newcastle - Cardiff same day return. Flights left on time and arrived early both ways. Only around 9 passengers outbound but a full flight on return. Crew were very good as is always the case with Eastern. Fast-track security at Newcastle is a welcome bonus! You only get what you pay for!","","","Economy","","9.0","","","","","","","1.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Luke Ryan","United Kingdom","2011-12-09","Newcastle to Cardiff return. Once we arrived at Newcastle it was simple and easy to check-in Eastern Airways passengers are able to use the fast-track security lane at Newcastle. Boarding the aircraft was quick and easy partly due to the aircraft only been a small Jetstream 41. The aircraft was clean and tidy all hand baggage was loaded into the hold and coats hung up in a wardrobe at the front of the aircraft due to the limited space. I arrived in Cardiff and was through the airport in less than 10 mins. Eastern are efficient and well organized. The return flight was just the same however the aircraft was delayed 30 mins due to high winds. I will be definitely flying them again in the future!","","","Economy","","10.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ashley Gerig","United States","2015-01-28","My daughter just flew in from Miami they cancelled hundreds of flights because of the incoming storm however they chose not to cancel hers took off 1 hour 15 minutes late. Landed 2 hours 15 minutes late diverted from LaGuardia to JFK shuttle service to LaGuardia was cancelled due to weather and they literally left their customers stranded with no way to retrieve their vehicles to get home. My daughter is currently stranded. This flight should have been cancelled as were all other flights.","","","Economy","","","0.0","2.0","3.0","3.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Fang Jun","China","2012-08-23","A return flight between PVG and HKG. The flights were on time. Served a hot meal which was quite good. Air fare was fair.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Hardik Shah","Denmark","2015-07-03","The seats onboard were awful as I could see the seat covers were torn and seat tray table would not latch properly to stopper, they kept falling off. This was the case with every seat. The flight did not have a facility to warm milk for my baby. I know its a low cost carrier but many essential things are offloaded. Passengers are not even offered water on board, that should be free. I really do not see big price difference when I compare full service carriers over easyJet. ","","FamilyLeisure","Economy","Copenhagen to Berlin Schonefeld","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Garner","United Kingdom","2015-07-03","Have flown easyjet a couple of times recently and have always been very happy with them. My flight was astonishingly cheap especially as I only had hand baggage. The crew were friendly and efficient, kindly asking other passengers for change when my note denomination was too large for them to accept. Flight was on time and Pula airport gave out free cakes at the gate which was great.","A320","Solo Leisure","Economy","Pula to Gatwick","8.0","5.0","5.0","4.0","","3.0","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Kristen Lee","United States","2015-07-02","My husband and I flew from Paris to Rome in June 2015. We were going to fly with Air France but their cheaper flights sold out too quickly and we missed out. Apparently there was a fire at FCO in May so they changed us to CIA but only gave me 2 days notice, which I was annoyed about. Turned out to be a blessing because we flew out of FCO and it was Crazy. I highly recommend CIA. Our flight was on time, no delays. Staff were pleasant. The seats were comfortable. I paid $12 extra for extra leg room so our carry on bags would be guaranteed to fit, as we weren't checking luggage. We both fell asleep promptly and missed any drink service or entertainment. I checked in online, knew all about the fees and charges so as long as you are prepared it shouldn't come as a shock. Either way, zero delays, zero issues, cheap flight. What more could you want?","","Couple Leisure","Economy","CDG to CIA","10.0","5.0","4.0","","","4.0","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","R Rouse","United Kingdom","2011-08-27","Humberside-Aberdeen return. Flights on time although hand baggage limitations were strictly adhered to because of the size of the aircraft. Service great throughout. Small Jetstream turboprop better to get a seat on the left if it's full. On the return Eastern Airways have a dedicated security channel in Aberdeen and a small lounge which has a few snacks and drinks. Onboard was limited to two alcoholic beverages per person.","","","Economy","","8.0","","","","","","","1.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Jim Greenfield","United Kingdom","2011-08-09","Flew Leeds to Newquay via Bristol. At check-in we were told to stay on the plane at Bristol. Talking to a passenger during the flight he said the flight was going from Bristol to Southampton. The flight attendant confirmed this and seemed to have no idea we (and others for Newquay) were on the flight. At Bristol she told us to get off where we found they were arranging a bus to take us to Newquay. Return from Newquay 4 days later - our luggage was put on our flight we were just about to board when the flight was cancelled although nothing was wrong with the plane. Luggage was taken off and for 3 hours we were given conflicting information about what was to happen. Departure times were given and then altered and ultimately another aircraft arrived from Birmingham and we got to Leeds 4 hrs 25 mins late. I flew rather than drove at significant extra expense to save hassle and time.","","","Economy","","","","","","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Maccuswell","United States","2015-01-26","Philly Atlanta Sarasota and back. Out was an MD88 and MD90. Had a bad ankle. Gate agents allowed early boarding on both flights. FAs all friendly. Basic service no complaints. All flights all on time aircraft clean and plenty of room at 5' 10"". Return was MD90 and a 757. Again friendly gate agents and FAs flights all on time and overall good service. As an AE platinum card holder got free checked bag each way.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Impson","China","2012-06-17","Hong Kong - Hangzhou on A320. Managed to get the emergency exit for the first time on Dragon Air. I was very happy as their A320's have such a tight seat pitch I cannot sit with my legs straight. The emergency exit row had more leg room but only equal to the standard seat pitch on SAA. Service was great food good and they are very safety conscience. Always good updates from the flight deck.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dennis Sewell","New Zealand","2015-06-30","Not very impressed with extra charges on baggage (£30) especially after the flight was turned around and 4hour delay in Liverpool. A £3 voucher doesn't get you much in Liverpool airport. There was a notable absence of passengers refusing to travel afterwards.","","FamilyLeisure","Economy","Liverpool to Paris","1.0","2.0","3.0","","","1.0","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Avery","United States","2015-06-28","There was no communication to me that flights from Rome to Munich were cancelled. No email, no text, no call. Customer service desk doesn't open until 8, too late to sort out how we can get reimbursed  to fly on a different airline.  It seems like theyare one of the most noncommunicative airlines, judging from the volumes of people that have experienced issues with the airline. This airline is cheap for a reason. ","","FamilyLeisure","Economy","Rome to Munich","1.0","1.0","1.0","","","1.0","","1.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Eric Howell","United Kingdom","2011-07-25","Newcastle-Birmingham. Flew out and back on a Saab 41 Turbo Prop with 29 seats. There was surprisingly a lot of leg room which was welcome. One member of cabin crew was very efficient and the captain kept us up to date when we encountered a 20 min delay. On the short flight we were served complimentary drinks and snacks. Very good professional airline.","","","Economy","","9.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Attayee","Australia","2015-01-23","Flew SYD-DCA via JFK and return from DCA-SYD via LAX. Both flights were really good. Very friendly cabin crew and individual greetings by the captain. Food was average plane food with 3 meal services from the SYD to LAX and LAX to SYD. I would definitely fly Delta again great service good clean aircraft and also a wide range of inflight entertainment.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Mark Muller","Australia","2012-06-17","Flew from Chongqing to Hong Kong and the flight went very smoothly with excellent catering and very good crew. The only down side is the A320 seating looks a bit worn but otherwise a very good experience.","","","Economy","","8.0","5.0","5.0","5.0","2.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Liu","Hong Kong","2012-06-17","Hong Kong to Beijing flight was delayed for 40 mins. The seat was comfortable and food was great. However there was no personal television screen.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Nicolò Riva","Italy","2015-06-20","MXP-MUC-MXP, outbound flight was early in the morning and departed on time from Milan. Return from Munich arrived 25 minutes prior our scheduled arrival time in Milan. On both flight crew members were polite and kind, airplane was cleed and new seat were very comfortable. I didn't use their inflight food service and I neither bought anything from the onboard shopping.","A319","Solo Leisure","Economy","Milan Malpensa to Munich","10.0","5.0","5.0","","","4.0","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Tony Quinn","United Kingdom","2015-06-17","Flew out on a new A320 which had the new thin seats which proved to be very comfortable even on a 3.5 hour flight. There seemed to be more space generally so it was a good flight. Left early and arrived early. Check-in at Bristol was well organised with all check-in desks open so little waiting. A different story at Madeira airport. We queued for best part of an hour to check-in. The whole thing was a complete  shambles and there were some heated exchanges between passengers who tried to push in. We have seen this before at Madeira airport and it makes for a poor end to a nice holiday. Easyjet need to review their arrangements at this airport. The flight itself was uneventful on an older A320, left early and arrived early. The only slight disappointment was that there was only one refreshment run. Since they had run out of most snacks early on the first run perhaps they thought it wasn't worth doing a second (although a drink of some kind would have been welcome). Overall easyjet is my airline of choice when travelling in Europe as it is now on par with BA or other national carriers.","A320","Couple Leisure","Economy","BRS to FNC ","9.0","4.0","4.0","3.0","","3.0","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","T Owen","United Kingdom","2011-06-30","Newcastle-Bergen (return) - On the way out we travelled on the Saab Aircraft the bigger of the two turbo props. Flight was fine only one cabin staff nice flight we took off earlier than expected and landed early too. On our return we travelled on the smaller of the two turbo props much smaller than the one we travelled out on but again only one member of staff in the cabin. On both flights We were offered sweets just before take off and then complementary drinks during the flight. I would certainly recommend flying with Eastern Airways.","","","Economy","","9.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Stepp","United States","2015-01-23","Columbus (CMH) to Managua Nicaragua and back. Personally I felt that Delta delivered an enjoyable experience and I would gladly travel with them again. 1) My initial flight from CMH to Atlanta went well. We left and arrived on time. The plane itself was clean and neat and seats were surprisingly comfortable although my shoulders could have used a little more room. Flight staff were courteous and even though we were on a booked flight I felt comfortable. 2) We experienced over a one hour delay from Atlanta to Managua and had to wait in the plane for about 45 minutes because of traffic over Florida (not Delta's fault). This plane was not nearly as nice as the first (no seat dividers) but the staff were friendly and the flight was still enjoyable. I flied in the Economy class upon my arriving flight. On the way from Managua to Columbus: 1) I flew in the business class cabin and was immediately greeted by friendly staff who were eager to give me whatever drink I desired. The seats were very comfortable and a delicious meal was served. The flight both left and arrived on time. 2) After arriving back in Atlanta we were greeted by an insanely long line to pass through customs. I don't know how much influence Delta had but I had a two hour lay over and just barely made it to my next flight. For the flight from Atlanta to Columbus I flew in the first class cabin which was surprisingly less comfortable than the business class one that I had been in previously. I slept for the majority of the time but was still given good customer service and the flight both left and arrived on time. After this experience I would recommend Delta but would suggest that you have at least a two hour layover to prevent any problems with connecting to another flight.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Marcella Caselton","United Kingdom","2015-06-16","Drop off luggage queues huge both ways. Easyjet provided the basis for a trip. Ok for short haul flights, not ok for long flights.","","Couple Leisure","Economy","London to Reykjavik","6.0","2.0","3.0","","1.0","3.0","1.0","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Bemrose","Australia","2015-06-15","Flight out was about 20 minutes delayed due to late arrival. Speedy Boarding ticket row 1. The boarding process was well organized - SB ticket holders first on bus and first off to enter aircraft at remote stand in Geneva. Aware that Easyjet have changed there hand luggage allowance but no passengers had their hand luggage checked or measured etc. Some taking on board alot more than allowed. A very quick food and beverage service for 45 minute flight. Flight attendants x4 working hard in short flight. No inflight entertainment as expected. Arrival in Nice to the gate safely.","A319","Couple Leisure","Economy","Geneva to Nice","8.0","3.0","4.0","","","4.0","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Philip Usherwood","United Kingdom","2011-03-19","Eastern used to be a small punctual good airline with ok planes great staff and excellent service that flew point to point for a lot of money. Since their takeover of SouthWest they have managed to become a bigger delay-bound second-rate airline with bumbling buses for aircraft that fly through places you don't want to get off at for a lot of money. Even their staff say openly how low they have stooped. It's a shame that Eastern have given up. No more sloe gin Spectators or quite good G&T's.","","","Economy","","2.0","","","","","","","1.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","T Russell","United Kingdom","2010-10-12","Birmingham to Newcastle returned. Both flights very pleasant friendly cabin crew who were polite. Free drinks on board including alcohol and a pack of crisps. Would fly Eastern Airways again unfortunately they don't fly to very many destinations. Only negative is flights are quite expensive.","","","Economy","","10.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Stephanie Stewart","United States","2015-01-21","I booked two round trip flights from Houston to Lagos Nigeria. The first leg of the first flight was in October 2014. On this leg I flew business class and the flight was comfortable and very pleasant. The return trips to Houston 2014 in December and to Lagos in January 2015 were a totally different story. I flew economy on these flights. The seats were terribly uncomfortable (even though I was in economy comfort) and the conditions were deplorable. By the end of the flight bathrooms were indescribable! There was all sorts of trash and food in the aisles were the passengers had apparently not taken the time to throw their refuse away. I have never had such a miserable experience.","","","Economy","","","2.0","2.0","2.0","2.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","B Walberer","United States","2012-06-06","HKG-OKA-HKG with Airbus 320 in KA economy. Return flight was delayed by 2 hours but we were kept informed by the ground crew. Apart from the chaos at OKA airport the flights themselves were pleasant. No IFE but the seats were comfortable with good leg room. The crew was friendly and served hot tasty meals on both sectors. Alcohol (beer wine) was provided free of charge during meal times and upon request. Overall a good experience and recommended for short intra-Asian flights.","","","Economy","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Morgan Dye","United Kingdom","2015-06-14","I've not flown with easyJet for a few years. This was a good flight, leaving very punctually and arriving a bit ahead of schedule. The boarding process was quick and efficient as was disembarking in Bordeaux. The cabin crew on this flight from Bristol were especially nice and were really good with children, which was nice as I was travelling with my two young nephews. I didn't bother with anything from the in-flight service so can't comment on that. My seat was fine as well, although the seating generally looked like it could do with a bit of refurb soon. But overall I was really pleased with the service on this very short hop from Bristol to Bordeaux.","A319","FamilyLeisure","Economy","Bristol to Bordeaux","8.0","4.0","5.0","","","4.0","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Morgan Dye","United Kingdom","2015-06-13","My return flight to the UK from Bordeaux was not as good as going out. Largely due to the chaotic nature of Bordeaux airport. This involved a cattle like holding area for passengers waiting to board the flight. We were held there for ages before being allowed onto the plane and it was really uncomfortable with nowhere to sit and a single file queueing area in place. Once onboard the flight was very busy. The cabin crew did a good job really, especially as there were one or two disruptive passengers on board who were pretty rude to one flight attendant in particular. Other than that, the flight went very quickly. I was going to get something from the in-flight service, having not been able to pick something up at the airport, but it was slow coming round (despite the fact I was only in row 9) so we were making our descent by the time they got to me.","A319","FamilyLeisure","Economy","Bordeaux to Bristol","4.0","3.0","3.0","","","1.0","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","B Thomas","United Kingdom","2010-06-22","Southampton-Durham Tees Valley. Check in speedy and departure on time. Fantastic cabin crew and smooth flight arrived early. I'd recommend Eastern to anyone.","","","Economy","","9.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Hartmann","United States","2015-01-19","We flew TUS-ATL-EVV on the way EVV-DTW-ATL-TUS on the way back. We have two kids and traveling is not always easy. But Delta did a fine job of making things smoother for us by letting us board early and treating our kids very well. (They seem to be the only airline that still gives kids their wings). We were delayed getting out of DTW and the pilots openly made an effort to get us to ATL on time recognizing that people had connections to make. They were true to their word taking a shortcut and flying at a higher speed and we arrived in ATL 10 minutes later rather than the 30-40 we expected. The MD-90 we flew between TUS and ATL was brand-new inside and we were impressed by the service we received from the crew. The fact that you get a drink and a snack is nice I know people that fly Delta just for the Biscoff cookies. The planes are for the most in great condition though the Airbus 320 we flew had a few loose tray tables and could stand to be updated. I've been pretty dissatisfied with American airlines except for Southwest but Delta trumps all of them in terms of flight quality service and passenger dedication. One small irritation: some of the in-flight entertainment is pay-per-view.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ronald VanDriesen","United States","2015-01-19","Travelled from Detroit to Paris in Business Elite on Delta's Airbus returning from Rome to Atlanta on a B767. To say the least I was extremely pleased on both flights though the 767 was a little tighter in comparison to the B777 and Airbus. Service food were excellent. Delta continues to be my favorite airline.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","K Leung","Hong Kong","2012-05-28","Hangzhou to Hong Kong on A330. Flight experience was very poor. Weather was unstable and flight delayed from 15.35 to 23.45. All passengers complained about the incident but all managers seemed to be hiding. However the worst yet to come after we boarded at 23.45 there were a group of angry passengers who refused to get onboard so another 2 hours wait to handle this group. Eventually we landed at HKG at 03.41 the next day.","","","Economy","","1.0","3.0","4.0","2.0","2.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Robertson","United Kingdom","2015-06-12","Travelled from Edinburgh to Luton on 30/05/15 and returned on 07/06/15. Being disabled, I requested assistance on both journeys.  The staff at Edinburgh were superb both times,  but the staff at Luton were almost non-existent. On arrival at Luton, we were taken to the baggage hall and told to sit at the side where we would be attended to. I could see my case going round and round and it was eventually removed and taken to me by another passenger. When an attendant eventually arrived, after a very long time, he was rushed off his feet, as there was such a shortage of staff.  On the return journey, I was almost reduced to tears.  I rang from the booth for disabled assistance, and was assured someone would be with me as soon as possible.  I rang twice more and both times was assured someone was on the way. Eventually, a very kind parking attendant went to investigate matters and someone arrived within 10 minutes, by which time I was almost passing out with the heat, as it was like sitting in a greenhouse with the sun beating down and I had waited an hour and a quarter!  Again, the attendant was run off his feet through lack of staff and I had not even been checked in (so much for having to arrive 90 minutes before the flight!).  As it was, the plane was late, otherwise I would have missed my flight.  Having said all that, all staff were very civil, but it did turn my lovely holiday into a nightmare.  If Easyjet are committed to helping disabled people have a smooth journey from start to finish, they need to get their act together and liaise with OES re passenger assistance, especially in this day and age. May I add that the cabin crews were most helpful, as were the OES staff at Edinburgh where the service is most professional.","","Solo Leisure","Economy","Edinburgh to Luton ","1.0","4.0","1.0","","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Manning","Australia","2015-06-07","As a traveller who double checks weight of cabin bag and checks in any larger luggage well before the trip I was very annoyed and distressed when the Flight Attendant at CDG casually stated when I was boarding that my cabin bag would have to go in hold as the plane (luggage capacity) was full. Whilst standing inline it was obvious that many passengers took more than their allowance on so I felt very displeased when I then had to get my computer and other in cabin needs out of my bag and carry them on board because of EasyJets mismanagement. I will not travel easyJet again.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","A Lane","United States","2010-06-17","Newcastle to Bergen return: We were flying on the smaller of their two aircraft and there were a total of four passengers plus one flight attendant. All four passengers were seated in the very rear of the plane most likely to balance the weight due to the small aircraft. The good thing about flying with Eastern was that probably it was included in the cost of the tickets but passengers are allowed to go through the Fast Track security line. Also at Newcastle International terminal gate 31 is exclusive for Eastern. The terminal lounge was tiny and had bowls of sweets and copies of their inflight magazine. The downside is that the aircraft is very noisy so one has a problem hearing the inflight announcements and the aircraft seems to feel turbulence being so tiny. Also if you need to use the toilet try not to otherwise it's located in the rear of the plane behind a door that you need to be sure is securely locked or you risk giving a show. I could not for anything find a sink but there was a bottle of hand sanitizer that was available. The flight from Bergen there was no dedicated terminal lounge. The so-called complimentary refreshments on both flights were only drinks and either a packet of sweet or savoury snacks. The flight from Bergen the flight attendant offered hot towels just prior to landing. This wasn't offered on the flight from Newcastle. The flights were over an hour each and I think they could and should have served sandwiches considering they advertise how they are a cut above the other airlines. Perhaps it's due to mounting costs but other than those tiny packets of snacks they bombarded us with sweets before and during the flights. The sweets are not the best quality too. Return flight had a total of twelve passengers and one flight attendant. As stated in earlier reviews it seems as though Eastern doesn't have a huge customer base so I'm not sure how they manage to exist.","","","Economy","","8.0","","","","","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","J Joyce","United Kingdom","2010-03-10","Leeds-Bradford to Southampton plane was about half-full which seems fairly typical from the other reviews. Price was higher than Flybe but my employer paid . Everyone else also looked to be travelling on business - ie. no-one else would have been paying the fare themselves either. I suspect Eastern should be OK with the financial numbers if they can charge high amounts and half-fill the plane - this would be equivalent to quite a high loading (80%?) at Flybe prices. Flight itself was good helpful stewardess a very professional outfit. Excellent that they offer free Fast-Track at LBA - ideal for an early morning flight. Speaking of which they fly to Southampton earlier in the morning than Flybe which again is useful. It's also a really handy route Leeds to the south coast.","","","Economy","","7.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Browning","United States","2015-01-19","Connecting flight was boarding when my first flight was landing. Agent at the desk said she would call through but I had to get from one end of the airport to the other. I am an older person and went as fast as I could. My mouth went sandpaper dry and I felt quite faint only to arrive at the next flight to find the gate closed! It was Deltas fault I was late there should have been plenty of time between flights if they hadn't delayed so long leaving a small airport initially that didn't have a line up of flights going out. They spent too much time deciding whether or not to de-ice the plane! I'm glad they were careful and did it but could have got the job done a lot faster and got the flight in on time. As the plane for my next flight was still there I begged the agent at the adjacent gate to allow me to board as I couldn't spend the night and next morning in Minneapolis waiting for a flight to Newark. Fortunately she co-operated called through and they opened the door to let me on. I felt the stewardess was unfriendly as I boarded the plane probably thinking I should have been there on time. I think in situations like this there should be some pick up at the gate to get you to the next flight without having to nearly make yourself sick to get there and following flights should wait for all booked passengers making connections when Delta has caused the delay. This might have been a one off situation. I usually have found Delta friendly and helpful as the agent was who helped me to get on my flight.","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","P Davies","Thailand","2012-05-21","SHA-HKG. Flight was an hour late leaving however this is usual from Shanghai. Seats comfortable and service was excellent. Well mannered and well trained crew. Food good and beverages were perfectly adequate.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Recalcati","Italy","2015-06-06","Milan-Malaga-Milan - Flights on time nice Italian crews very careful safety procedure. Outbound flight on a A319 with very limited legroom. Inbound flight on a new A320 with new style seats and good legroom. Nothing negative regarding flights but I didn't like at all their call center and website. Two of us needed to contact them 3 days before departure and no answer even after 12 expensive minutes waiting. After 4 telephone calls without reply they decided to write. The automatic answer was: ""we are very busy and will reply within 7 - 10 days""!","","","Economy","","8.0","3.0","4.0","0.0","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A McCaffrey","United Kingdom","2015-06-06","Travelled as a couple from London Gatwick to Rome (Fiumicino airport) from Gatwick on Sunday 31st May 2015 and returned to London Gatwick from same airport on Thursday 4th June 2015. Outbound flight: delayed by 1.5 hours due to original Airbus A320 (180 seats) out of action due to technical issues (Easyjet excuse) so eventually transferred to Airbus A319 (only 156 seats). Tight squeeze and confusion for many of where to sit and many family members split. This plane was looking it's age inside and rattled a lot. It was one of the spare ones used specifically for breakdowns. Inbound flight: Delayed by 2 hours. Okay this airport has had a fire but please it was a month ago! Tannoy systems should be fixed by now. This may not be Easyjets fault but consider this: The flight was EZY5260. There was nothing on the electronic screens to show that this flight even existed (despite an Easyjet representative saying that the flight was erased it was never on the boards as we were at the airport for many hours). At the departure terminal 2 there was no information but after several enquiries to airport staff we were asked to go to terminal 3. No information and nobody to consult. There was even a young Easyjet employee who was travelling on an earlier flight (there were several to the UK all delayed) who was as perplexed as we were). At last after further enquiries and looking at the Easyjet website on phones the reason given for the delay was that a technical fault was the excuse. Easyjet are not at fault on the airport issues but I think they could do a lot better. Replacing ageing aircraft is a must and leaving passengers in the dark is inexcusable. Even though the pilot apologized for the delay it's not the delay at all it's the lack of common sense and dialogue that exasperates passengers. I've been in similar positions with other airlines. What do they do? Obtain a large white card describe the problem and where to go and have a rep at the terminal as described. It's not rocket science is it? The marks given are for poor customer relations and not the flight or pilot or flight attendants who were probably as cheesed off as the passengers for working later than anticipated.","","","Economy","","3.0","2.0","5.0","3.0","","","","3.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Chris Frame","United Kingdom","2009-09-17","Have flown with Eastern several times now and found everybody friendly and helpful. At last an airline that cares about you - useful when a connection is missed owing to fog delays! It may cost a little more (although no hidden add-ons so not a lot of difference) but far better than the cattle trucks.","","","Economy","","10.0","","","","","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Colin Pay","United Kingdom","2009-08-24","Southampton-Liverpool Saab 2000 very good product. The price you see is the price you pay no hidden charges. My concern is low passenger numbers this my third flight with Eastern all have been well below 50%.","","","Economy","","10.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Soleiman","United States","2015-01-14","Took the trouble to order kosher and vegetarian meals for my party of 4 only to find that the kosher meal comprised an apple and 2 bananas and the vegetarian meal was some cut melon - Delta seem to have lost all creativity when it comes to meals? To make matters worse since half the flight must have ordered the same special meal none of which was opened or eaten by any passenger the flight crew then proceeded to open each sealed package and throw out the fruit so that they could retrieve their special cheap Delta plates for later use. I personally witnessed at least 20 such meals being discarded. I regret having had to use Delta on this trip after having managed to avoid it for so many years.","","","Economy","","3.0","3.0","1.0","1.0","3.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Shane Walker","Bangladesh","2012-05-01","Hong Kong to Dhaka return (via Kathmandu). Not impressed. A330 aircraft was looking quite old and worn seats were frayed and stained as was the carpet. Flight attendants were stony faced and really didn't seem too happy with having to serve customers. At least the flights were on time and we had no issues with our check-in or baggage. There was also almost nothing in the way of English inflight entertainment which made for a long couple of flights.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","B Cleary","United States","2012-04-24","TAO-HKG A330. Attendants showed us to our seats take off on time. Everyone served a beverage in 20 mins. There was a hot meal service with 2 selections - tasty and plentiful. Second beverage service then a tea / coffee service. Fluent English and Mandarin spoken by the crew. AVOD in the back of the seat however I did not use it. US Airlines should take the example set by this carrier.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C M Hearn","United Kingdom","2015-05-31","We recently holidayed in Santorini Greece and flew out on Sunday 17/05/2012 returning Wednesday 27/05/2015 at 13.10. There were a few problems on the ground which delayed take off but we were kept informed and felt comfortable with it. As the flight commenced the front 10 rows were inconvenienced by a large family who constantly demanded attention from the crew and a small boy who ran up and down the aisle punching passengers arms as he went. He was completely uncontrollable. My observation was that cabin crew dealt with it very professionally and with humour. The flight was an excellent experience otherwise with a lady pilot keeping us well informed and a great landing!","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","S Smith","United Kingdom","2009-07-17","Flew with Eastern NCL-SVG as they offered more suitable schedule over Widerøe who I would normally fly with. Tiny J41 with 18 passengers for the 1h30 flight. Hand baggage had to be surrendered at aircraft steps as limited space onboard (bag was laptop bag size) so keep hand baggage to a minimum if you really want it in the cabin. 2 cups of tea shortbread hot towel and sweets before take-off and landing all complimentary made such a difference to the flight. Flight attended very friendly and welcoming and flight deck kept you well updated on arrival time and weather. Would fly Eastern again however price can be very steep so book as soon as you know the dates of your holiday - it pays off to book early!","","","","","5.0","","","","","","","","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","A Davidson","","2009-07-12","Have flown Eastern quite a few occasions now and always found them informative efficient and friendly. Prices are a bit high although I travel on business and do not pay myself.","","","","","5.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Leong","United States","2015-01-14","JFK-NRT-SIN. Lounge at JFK was nice the flight was long and seats were narrow. The food could be improved but then again the catering was from JFK so my expectations weren't high. Crew were fine and overall the flight was good. Wish I used the showers in the NRT lounge as I was in for a longer wait than expected. Departure was pushed back an hour and we waited another hour and a half on the ground due to traffic. The staff handled the delay well and the wait was more comfortable than expected. Landed in SIN at 3am as a result. Still good experience overall.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Barach","United States","2015-01-14","Horrible experience all around. The priority level ticket agent was not able to find the ticket for our lap child wasting 45 minutes of our time at check-in. When it was finally found on their system they were not able to print it for us. Just very frustrating and stressful. The business class on Delta is laughable. Lets see drop down screens from the ceiling no different than they had in the 1980s. The movie didn't even work on the return flight. Food quality I wouldn't even feed to my dogs. Its pretty bad when you buy a business class ticket and you don't even get a movie on a 5.5 hour flight or a decent meal.","","","Business Class","","1.0","3.0","4.0","1.0","1.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Devaney","Australia","2012-03-26","BJS-HKG on A330. Seats were narrow but still comfortable. I was surprised to have PTV on this flight which was only 3 hours. Full flight out of BJS we were on the tarmac for nearly 2 hours before being cleared for takeoff. Crew were friendly and food decent.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","H Procter","United Kingdom","2015-05-31","I flew to Ljubljana airport on 23 May 2015. The plane was delayed 5 hours on the way out due to a technical problem. Small voucher given at Stansted airport which wasn't accepted or didn't work at several food shops. No extra internet time given and only one hour free. I now come to Ljubljana one week later to find plane delayed approx. 2 hours. I did check if any delay before leaving hotel and none mentioned. At least Ljubljana airport give you free unlimited Internet! I will look at using Ryanair from Luton next time.","","","Economy","","3.0","3.0","3.0","2.0","","","","3.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Colin Pay","","2009-06-28","SOU-NCL return. More expensive than Flybe but much better product. My concern is only 6 pax up 9 back on Jetstream 41might have been slack day but these load factors cannot be profitable. Hope they continue as all routes been competition.","","","","","5.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Bachalo","Canada","2015-01-14","My daughter and I traveled from Winnipeg to Basel recently. Our return flight from Paris to Minneapolis was delayed and therefore we had to rush to our connecting flight. Little did we know how far apart the terminals were. Delta staff should have informed us of the distance and offered a passenger trolley. It turned out that as we arrived at our departure gate the information board said ""Boarding"" however the Delta staff person would not let us board. While we waited at least 10 minutes for a supervisor we watched the information change from ""Boarding"" to ""Closed"" and we watched our plane depart without us (along with another passenger in our circumstances). We were booked on another flight seven hours later meal vouchers were denied as we waited the seven hours we saw instances (more than one) where other passengers were allowed to board after the ""Closed"" sign was on. Delta staff were not prepared to assist us in any way nor did they appear to be trained in customer service. This is just one issue albeit the biggest one that we had with Delta personnel giving incorrect information being rude (not the FA - this was all with the staff at the various airports we dealt with). The FA's were wonderful on all flights - perhaps Delta would best be served if they did the training to the airport staff.","","","Economy","","","1.0","1.0","4.0","4.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kyle Slick","United States","2015-01-14","As a frequent traveler I feel I've coped pretty well with the US Airline ""nickel and dime"" mentality that's resulted in baggage fees exorbitant ticket change fees and the dwindling supply base fare economy class seats (not to mention the dwindling leg room in those seats). Now Delta does not allow seat selection with economy class fares. My company do not allow class upgrades which means I'll forever be the really tall guy stuck in a middle bulkhead seat if I fly Delta. Old planes with no power no in-flight entertainment (it never fails to amaze me how many ancient CRT televisions are still mounted to the roof of Delta cabins). On longer flights Delta refuses to stock enough food to meet the demand of passengers towards the back of the plane. Sure I can survive a 6 hour flight with nothing but peanuts and pretzels but why? The only positive thing I can say about Delta is to give a kudos to the majority of attendants that are willing to put up with grouchy passengers and restrictive rules. The ones that maintain a positive attitude deserve an award.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","C Cooledge","United States","2012-03-22","PEK-HKG return in Economy. Older seats with no AVOD or personal screen. Pitch ok. Not a great seat but alright for a domestic flight in China. All seats came with a bottle of mineral water during boarding. Food and service were above par for a domestic flight. Meals good and the Haagen Dazs ice cream is a great finish. I enjoyed the full range of complementary drinks including cocktails and select teas in economy.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Maynard","United Kingdom","2015-05-25","MAN-JMK-MAN. Brand new A320 both ways. Outbound the crew worked as a fantastic team the young female Captain was very informative about the route. The return flight seemed to be much busier some of the flight deck announcements were inaudible. I tried the cheese melt hot sandwich from the bistro. One could only describe it as vile. Hot on one side almost frozen in the middle. Two passengers nearby threw theirs away. Arrived back 30 minutes early. Overall great fantastic service on brand new aircraft I'd just give the Bistro a swerve next time. D E & F seats nearer the front have tighter pitch than seats A B & C.","","","Economy","","8.0","3.0","4.0","2.0","","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Jack Taylor","","2009-05-10","Just booked a flight to Los Angeles return cheaper than an Aberdeen-Humberside return - which is now close to £400. Still only half filling the plane and a huge customer base of offshore workers waiting for them to lower the price.","","","","","2.0","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","M Lipponen","Finland","2012-03-22","Hong Kong-Kunming Chengdu-Hong Kong. Both flights on time or ahead of schedule. I had a connection from Macau via Sky Pier and this was a very smooth and pleasant operation. My luggage arrived with me to Kunming.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Watson","United Kingdom","2015-05-18","We flew from Inverness to Luton on Wednesday 13/5/15. As usual it was a straightforward flight with no problems. The cabin crew were efficient and polite and because of the short duration of the flight were quite busy. There was a number of disabled passengers including me who required assistance to disembark. Unfortunately the vehicle used for this was busy elsewhere and we had to wait about 10-15 minutes to get off. The Easyjet crew were very apologetic and the Captain herself came back and stayed to chat with us while we waited which I thought was a good bit of customer service. Once in the baggage reclaim area there was another slight delay as the conveyor belt would not start. The attitude of some passengers was appalling. The one airport employee present was constantly badgered about what was happening. All he could say was the engineers were trying to fix it and the duty manager was on his way. This evidently was not good enough for some and they registered their displeasure by behaving in a rude and arrogant fashion to both the one employee present and the duty manager when he arrived. The belt started and all luggage was offloaded and collected after about 30minutes not exactly a catastrophe but to some it was as if Easyjet (who were not responsible for any delay) and the Management at Luton Airport had deliberately conspired to cause a problem for their amusement. People should be more tolerant and if time is truly important perhaps allow time for possible or even probable delays.","","","Economy","","10.0","3.0","5.0","0.0","","","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","J Watkiss","","2009-03-21","IOM-NCLNCL-ABZ. Great little airline very personal service form the point of check-in to inflight service. Both flights only half full so made the experience very pleasant. Extremely efficient and takes the edge in levels of service.","","","","","5.0","","","","","","","","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","S Wilmott","","2008-11-09","First time on Eastern - Stansted to Manchester return. Excellent aircraft and service however only four passengers on board going up and twelve coming back in a 29 seater. Reason I suspect is cost - could have flown to Dubai and back cheaper. I hope they survive as they are something different but Eastern must look at their pricing structure.","","","","","4.0","","","","","","","","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","E Jacobson","United States","2012-03-09","Connected to KA from a CX ORD-HKG flight and flew HKG-KHH-HKG. Great flights overall - Airbus 330-300. There is a lot of leg room seat back screen with a few dozen channels. Crew attentive and friendly and helped put bags in the overhead. KHH airport is now one of my favorites - great kids play area and quaint all around. HKG took a very long walk from what looked like the central area to the wing where the KHH flight was boarding took a good 30 minutes. The food was very nice even on this short flight.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Philip Cowell","United Kingdom","2015-05-11","LPL-ACE-LPL 3 May-7 May. Both A-320 aircraft's were clean and comfortable crew excellent on both flights. Flights left slightly late but due to tail winds arrived on time into Lanzarote and 20 minutes early into Liverpool. Yet another excellent flight. Easyjet remain our low cost carrier airline of choice.","","","Economy","","8.0","4.0","5.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Martina OBrien","United Kingdom","2015-05-11","Flew from Luton to Naples on 1st May and then returned on 4th May. This review is for the 4th May return journey (10.35 flight). How nice and personable for the captain to greet the passengers in person just before take off. The cabin crew were friendly and professional. Not used to seeing air hosts/esses looking like they actually enjoy their jobs!","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","C Stephenson","","2008-10-28","IOM-BHX return. Comfortable for a small plane punctual friendly. And cheap: or at least as cheap as Flybe for the same route (taking into account the extra charges I would have paid to Flybe). At Birmingham the Eastern boarding card allowed me access to the fast-track security queue (not that it helped) and a business lounge. The flight back arrived 15 minutes early and from leaving my seat on the plane to leaving the airport was an amazing 5 minutes (including collecting baggage from the carousel).","","","","","5.0","","","","","","","","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Edward Impey","","2008-10-20","Southampton To Angers return. On time attentive staff champagne nice snacks totally perfect. I notice some people complaining about the prices? In my opinion the price reflects the service and represents excellent value for money. I hope they continue with these lesser used routes.","","","","","5.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N McFadden","Canada","2015-01-11","Flew Comfort Economy YYC-HKG return. Booked flight 6 months in advance (and got a great deal) but over the next four months our flight itinerary was changed six times. Since some of the changes impacted our flight by over an hour I called to change to other flights - agents were happy to help out and they answer their phones promptly - a pleasant change compared to the waits we usually experience with our regular airline Air Canada. Alerted by email of all but one of the changes which I noticed by accident. We had paid extra for Comfort Economy and one of the changes meant that the fee for Comfort Economy was higher - instead of notifying us that we needed to pay an extra $20 to keep our Comfort Economy seats they just put us in a regular Economy seat and kept the $130 we'd paid to begin with! Thank goodness I noticed. Flights themselves were good. The extra leg room on the long haul flight was wonderful. Wide selection of entertainment. Plenty of food/drink offered and quality not bad (daytime hot meals ok mid flight snack fine breakfast awful). Service attentive. Very cheerful on the way there and pleasant on the return flight. Connecting flights from Calgary-Seattle were on old planes but fine for a one hour flight - staff were great. I would fly Delta again.","","","Economy","","7.0","4.0","5.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Alex Coias","United States","2015-01-11","LHR-JFK return. I tend to pick Delta due to the affordability and nice service. Again I was not disappointed. Flight going out of London on time and plane not full. Got plenty of space and the food was good. Coming back to London the flight was packed and the plane was slight older however the food and service was good. I asked for a special meal that was accommodated on both flights! Happy to fly Delta again for sure!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Dennis Lim","Australia","2012-01-23","HKG-KMG. Short 2 hour flight. Check-in was perfect. Boarding smooth on time departure. Friendly and professional cabin crew. Meal choice and quality of the meal was good. Arrival was on schedule. Only downside is gate 76 at HKIA flying to KMG.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Roger Stone","Australia","2012-01-23","HKG-PEK and NKG-HKG. Excellent flights with remarkably good on-time performance despite some occasional bad weather. Menus and food are first rate as is the wine offering. One of the best set of flights I have had on any airline in a long time.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Singletary","United Kingdom","2015-05-10","Flight was delayed a bit from MPL-LGW but the rest of the experience went without indecent. It did however seem that boarding took a bit longer than it should have because of some delay in letting passengers on in addition to the general confusion with so many passengers trying to find space in the overhead compartments. In general though the flight went okay it just seems the inefficiency in their boarding process has consistently added time whenever I have travelled with EasyJet both this time and in the past. I also of course did not like how the seats do not recline but I suppose that's another issue.","","","Economy","","6.0","3.0","4.0","0.0","","","","3.0","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Mark Wagner","","2008-10-09","I've previously flown with Eastern Airways between MAN-INV / LBA-INV but low cost airline FlyBE forced them to quit these routes earlier this year. Eastern Airways maybe a little pricey but professional excellent service and friendly staff makes up for it. I welcome Eastern Airways' return on these routes!","","","","","5.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Dedomingo","United States","2015-01-05","PDX-AMS-PDX. I was seated in economy plus for the both legs and this is definitely more pleasurable than the basic economy. However the seat cushion still remain hard and quite uncomfortable for a 10 hours flight. Food was okay and very good entertainment system. The crew was professional and attentive on the PDX-AMS. Unfortunately the cabin crew on the return flight was borderline lazy doing the minimum and spending more time socializing on the back of the aircraft than paying attention to the passenger and especially the cleanliness of the bathrooms.","","","Economy","","6.0","3.0","3.0","4.0","5.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J John","United States","2015-01-05","ATL-JNB-ATL Business Class. Atlanta flight was on time and the flight crew was very ""seasoned"". Service was good. Food was ok. Nothing special. Seats are great - I'm tall and they do the trick. VOD system is outdated and flight tracker rarely works. The return flight was about an hour late and the crew was much better. Food from JNB was much better than first flight. I would rate the second crew as outstanding. It's all about the seat and the business elite seat is among the best for such a long flight.","","","Business Class","","9.0","5.0","4.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Leslie Percy","United Kingdom","2015-05-08","LGW-DBV 29/4/15. We had already checked in online so bag drop off was very quick also we had booked emergency exit seats so we had priority boarding which also was spot on. The cabin crew were friendly and professional even taking the time to explain to us how to open the emergency door and if we were ok with this food and beverages also ok. Return flight DBV-LGW 3/5/15 also got priority boarding cabin crew just as good as outbound flight. Both flights on time. This is the first time we have flown with easy jet and will have no hesitation about booking with them again.","","","Premium Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","James Weir","","2008-10-01","I fly periodically with Eastern and agree with earlier comments about the friendliness and helpfulness of cabin staff. However their charges are pretty high and although they are cheaper on routes they compete with flybe on they are always more expensive. That is fine but I recently had to fly back from NCL to SOU and got to the airport much earlier than expected. Eastern showed no flexibility re: changing my ticket and demanded I purchase a new ticket. Fair enough so I asked for the taxes and charges to be transferred to the new ticket. Not only was this refused but the ticket agent was adamant that the taxes are not fundable. They cannot have it both ways - charge full service prices and behave like a low cost. Ironically if I was flying low cost such as Easyjet I could have done this for about £30 but with Eastern wanted closer to £150! It is hard to swallow when I am regularly paying £240 return for a domestic round trip. That degree of inflexibility is going to force me back onto Flybe.","","","","","2.0","","","","","","","","0"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","B Atkinson","","2008-10-01","Leeds Bradford to Southampton with Eastern Airways. Efficient friendly check in at LBA swift boarding and an on-time departure. Clean smart aircraft although I wouldn't like to do a longer trip on the J41! Informative captain friendly professional cabin crew. Offered drinks including champagne and snacks which was fine for the short flight. Arrived at SOU 10 minutes ahead of schedule. Very impressed with this airline and would use them again on this route.","","","","","5.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Smith","United States","2015-01-05","I flew SFO-LAX on a Delta Shuttle emb-175 in first class seat 4A. The seat cushion was pretty hard but fortunately it was only a 50 minute flight. Honestly the first class seats on the emb-175 aren't great and I would never pay for them just upgrade using miles or medallion upgrade.","","","First Class","","8.0","3.0","4.0","4.0","1.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Baker","United States","2015-01-05","We flew Delta Airlines 777 business class from LAX to Bangkok (via Narita) in October 2014. The seating configuration is one of the best we have seen internationally. The lie flat seats were enhanced with two pillows and a comforter. The second/smaller pillow worked very well for your legs/knees over the long flight. The comforter was the most enjoyable blanket we have ever experienced on an international trip. It's amazing that such a small difference in quality can make such a large difference in the sleeping comfort and environment. The only complaint about the seat configuration is that it is difficult to communicate with a traveling partner.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Tom Hill","Vietnam","2011-12-15","Hong Kong to Chengdu return. The unexpected upgrade to business class on the run up to Chengdu was a bonus. The lounge in Hong Kong while not as posh as Cathay's is certainly pleasant. Smooth flight wonderful FA's good food and a great team on the ground.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C O'Hanlon","United Kingdom","2015-05-08","BHX-GVA-BHX. Another great flight with Easyjet. Checked in and printed my boarded passes at home so just had to drop my suitcase at Birmingham which took around 5 minutes. I like that Easyjet now allocate your seats although they still call the flight very early presumably to ensure everyone is at the gate ready for boarding. Our flight departed at 14.55 yet the final call was at 14.15 so there were people hanging around the gate for a while. The flight itself was very smooth with a good selection of food and drinks and we arrived bang on time into GVA. Only gripe is that the in-flight magazine has very little content mostly being adverts and therefore isn't much of a read but for a short flight this isn't really an issue. Baggage was delivered swiftly and I was out of the airport in under 25 minutes. The queues for the bag drop for the return journey were much longer than at BHX I assume that this is because Easyjet only operate three routes from BHX whereas GVA is a hub and therefore there are many more Easyjet flights departing. They utilise the same queue for all flights but if time is tight for a flight they will open a special desk for individual flights. Overall the queue took about 45 minutes to clear which didn't leave any time for shopping as again they put out the final call for the flight a good 40 minutes prior to departure. Return flight was smooth and we landed about 10 minutes ahead of schedule and although the baggage was slower arriving at BHX than GVA I was still out of the airport in under 40 minutes. For the price I paid I cannot complain and I would definitely fly Easyjet again.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","Elizabeth Hawkins","","2008-08-14","Checked in by friendly and helpful girl at Leeds/Bradford. Straight through Fastrack. Eleven passengers in Jetstream so plenty of room. Flight attendant was friendly and welcoming. Drinks/snacks. Chatty captain. Landing at Southampton bng on time. Despite the extra cost (probably less if I didn't have to book the day before because of family bereavement) I will choose them if possible next time I fly. Before this flight I had never heard of them !","","","","","5.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2015-01-05","OKC to ATL then ATL to TPA MD 80 from OKC to ATL then twin engined wide body Boeing from ATL to TPA. Seats on both flights were uncomfortable with minimal recline. The headrest pushes my head forward making it difficult for me to nap. On both flights I forgot to bring my seat to the upright position for landing. The FAs didn't notice or might have figured it didn't make any difference. I would not pay to fly Delta in economy or EC on account of the uncomfortable seats. I traveled on a free ticket purchased by my spouse with FF miles so I gave Delta three stars for Value for Money. Food for purchase but items that appealed to me weren't available. The FAs were courteous the flight uneventful. However Delta is my least-favorite airline.","","","Premium Economy","","5.0","1.0","4.0","1.0","1.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","H Christmas","Australia","2015-01-05","My flight with Delta was a short 1 hour trip from LAX to SFO. It was unfortunately delayed due to bad weather but the service on the flight definitely made up for this. Drinks peanuts and pretzels were offered soon after departing LAX and a healthy snack box filled with trail mix wholegrain crackers guacamole tomatoes celery and carrots was also provided. I did not expect this to be included in the price at all on such a short flight! After flying with another airline on a domestic US trip the service on Delta definitely stood out and I would definitely fly with them again.","","","Economy","","8.0","5.0","5.0","5.0","0.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Kim Li","Hong Kong","2011-12-13","PKG to PVG. Cabin crews are all attentive always smiling. Food is good smooth flight and Dragonair always my first choice for my Shanghai Trip.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Tony Quinn","United Kingdom","2015-05-05","BRS-BCN-BRS. Flight out on 18/4/15 was excellent. Took off on time and arrived 20 minutes early. Plane looked to be a new A320 with new thin seats which were surprisingly comfortable and seemed to give plenty of room. Return flight on 2/5/15 was exactly opposite. Probably the most uncomfortable easyjet flight we've ever had (A319). Had seats 20 E & F which were extremely cramped. Luckily the flight left almost on time but with an extended flight time due to head winds it was the best part of two hours of purgatory. This won't stop us using easyjet but we'll make sure we don't have these seats again. Staff on both flights were efficient rather than friendly but you don't expect them to be your new best friends.","","","Economy","","6.0","2.0","3.0","2.0","","","","3.0","1"
"eastern-airways","/airline-reviews/eastern-airways","Eastern Airways customer review","A Bailey","","2008-07-15","CWL-NCL easy check in lounge very good took a couple of minutes from lounge to seat on aircraft. One cabin attendant fantastic service including complimentary drinks snacks sweets and hot towels on a 1 hour flight on 29 seater aircraft. Baggage reclaim at NCL took just a couple of minutes.","","","","","5.0","","","","","","","","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jim Hickman","United States","2015-01-05","Flew Atlanta-Dubai Economy. FA were very good but the economy seats are very poor. Packed flight so no elbow or leg room. Left on time. Food and service decent.","","","Economy","","6.0","1.0","5.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G de Domingo","United States","2015-01-05","PDX-AMS-PDX: Flew on economy comfort for both legs. The PDX-AMS was good with the typical Delta service which has improved over the years. Aircraft was clean and a very good IFE. For the return flight it was quite different starting with a very disorganized Delta security at the gate. The contracted agent were borderline rude and did not have a clue what they were doing. During the flight the cabin crew appeared to do a minimal job and could care less about the service and especially the state of sanitary conditions of the restrooms. Delta management should work on improving the consistency of their crew.","","","Economy","","6.0","3.0","3.0","3.0","5.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","R Polmear","Australia","2011-10-22","Hong Kong to Fukuoka economy class on A320. After a miserable flight from Sydney to Hong Kong in Cathay Pacific A330-300 it was a most pleasant experience. The cabin and amenities were spotlessly clean food was exceptional and friendly and courteous cabin staff went out of their way to ensure the flight was an enjoyable experience. I thoroughly recommend Dragonair.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Frith","United Kingdom","2015-04-30","Flew with my mother from Bristol to Reykjavik on flight EZY6001 on Sunday 5th April. Our first time travelling with EasyJet. We had a slight confusion with a staff member at the baggage drop as after he'd weighed and labelled my case I mentioned that the case was my hand luggage but he didn't understand what I meant! Eventually the problem was sorted out but the confusion could have been avoided if there were signs up at both Bristol and Reykjavik airports telling people with just hand luggage that they don't need to go to baggage drop but can proceed to wherever the next step is. Staff on the outward flight were very polite friendly and helpful but the staff on the return flight (EZY6002 on Thursday 9th April) seemed eager to get the journey over and done with and reluctant to go the extra mile for the passengers. Sandwiches were also sold out by the time the staff came round asking people if they'd like anything to eat and drink. Refreshments expensive especially crisps and chocolate but the bacon baguette I had on the outward flight was tasty! Overall the flights weren't as bad as I'd feared from their reputation and I would probably fly EasyJet again.","","","Economy","","6.0","2.0","3.0","3.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2015-01-05","TPA to LAX on 12-10-14 B737 Economy Comfort another routine Delta Flight. Uncomfortable seats with slightly more legroom than economy but with minimum recline. I give Delta low ratings on account of the uncomfortable seats. Otherwise it's pretty much like other U.S. carriers. Food for purchase. I didn't buy any so rated it at one star. Charge for entertainment headphones didn't buy a set so I also rated entertainment at one star. I fly Delta only because my spouse has Platinum FF status and buys my tickets with her FF miles. Otherwise I'd like to try other airlines.","","","Premium Economy","","4.0","1.0","3.0","1.0","1.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","P Metcalf","Australia","2011-10-16","HKG-BJS. First time flying with Dragonair and was very impressive! New clean cabin comfortable seats and great food the service was excellent and would rival many of the long haul carriers. Really friendly professional Crew very fluent in English. Was even impressed by the gifts given to children during the flight. Only thing I would mention is the ground staff could have been a little friendlier and it was annoying and difficult to find the desk to get a boarding pass again even though I had been given one already by Qantas so I was unsure what that was all about. All in all a refreshing and pleasant flight and will certainly try and fly with Dragonair again if the opportunity comes up again.","","","Business Class","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Joe Ross","United Kingdom","2015-04-30","Southend to Amsterdam return day trip on 28th April. Quick security check and a nice cooked breakfast at Southend. Outbound flight at 07.25 was just 45 minutes and inbound flight at 21.45 was just 40 minutes. Took off from Amsterdam about 15 minutes late but managed to make up lost time and landed back at Southend 5 minutes early. Cabin crew on both flights were friendly professional and efficient. Didn't bother buying any snacks or drinks as it was just a quick hop. Overall another brilliant experience with Easyjet and would fly with them and from Southend again.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","S Parikh","United States","2011-09-10","HKG-BLR-HKG. First time and I was impressed with the service. Both flights were late night schedules so I mostly slept. However on a 5.5 hr flight they served 2 meals and the service was so unobtrusive that they did not disturb those of us that did not want to eat. When I dropped my glasses the flight attendant picked them up cleaned them and handed them back to me. Entertainment was limited. Cabin was cheerful and clean. Seats were so-so they were angled lie-flat.","","","Business Class","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Julian Ed Lacson","Monaco","2015-04-27","U2 1378 12 April 2015. U2 1561 12 April 2015. U2 4971 20 April 2015. I have not taken this airline for over 6 years or more. From online check in to bag drop to boarding and on board service the staff were charming and smiling. It has come a long way indeed even the uniforms look professional. Obviously they are doing something right and keeping prices low cost! Every flight was on time.","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Billy Cheung","China","2011-08-18","Although Hong Kong to Xiamen was a short flight all of the cabin crew tried their best to serve and collecting the meals efficiently and Dragonair used A330 with PTVs for this short flight. It was very comfortable.","","","Economy","","8.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Carroll Amanda","United Kingdom","2015-04-24","19th April Manchester to Geneva and returned Monday Geneva to Manchester Flights 1949 and 1952. Booking was easy to do and very clear on the website. Good price for flights. Check-in was quick and so was bag drop. Onboard staff very good.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","P Whitehead","United Kingdom","2011-08-08","Having flown Cathay Pacific from Manila to Hong Kong and received an average service we expected Dragonair on the return leg to be worse. Checking in at the Airport Express terminal in Hong Kong was painless the journey from railway station to plane was simple. The only complaint is that we had to take a bus from a far gate at Hong Kong to the plane. Boarding the plane the cabin crew were smart and friendly offering us a choice of Hong Kong Filipino and International newspapers. We had a nice full meal with chicken rice and vegetables followed by fresh fruit and tea and coffee for dinner. Seats were comfortable if a little too short for me to rest my head comfortably when sleeping. Arrival was on time and passage through the airport was quick it restored my faith in short-haul airline travel around Asia.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Ninnes","Australia","2015-04-24","Flight 2603 8/4/15. The plane and seats were clean and the cabin crew were very helpful and attentive but the ground staff at Milan airport were bad and very disorganised. We started to board and wait in the queue for the bus to take us to the plane instead of having the bus ready we waited in the lines for 30 mins while they organised buses. Why board guests when the bus is not ready is beyond me.","","","Economy","","6.0","3.0","3.0","5.0","","","","4.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Mike Trinidad","Philippines","2011-07-25","HKG-MNL. Check-in was handled smoothly at HKG train station. It really paid off to check in online 48 hrs prior so I was able to get seats on the second row of the A320. I must say that I am not a fan of A320's due to the cramped seating (I'm 6 ft. tall) and this was no exception however everything else worked well. The purser and her assistant greeted passengers at the door of the aircraft which looked brand new and smelt clean too. Dinner was served on the short hop to MNL. Wine and drinks were offered after the dinner trays were served. Service was good and made for a pleasant flight. The entertainment options were more than sufficient for the 2hr flight.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Smith","United Kingdom","2015-04-20","EDI-CDG. Booking the flight online with Easyjet was simple and quick. The experience at the airport was busy and chaotic and ground staff were miserable looking and abrupt with some passengers. Flights on both routes was on time which was good but the cabin staff were poor in their duties and also miserable looking and not very welcoming. I would not use this airline again and would rather pay more for a better experience.","","","Economy","","1.0","3.0","1.0","1.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","L Narvaez","Spain","2014-12-31","We bought a round trip ticket trough Air France but the operating airline was Delta. On our outbound flight from ATL-MAD the plane was very small for a Transatlantic flight uncomfortable seats entertainment screens didn't work and the crew were not helpful with the needs of the 1 year old traveling with us well strangely enough this was our ""good flight."" On the way back we flew from Amsterdam to Atlanta the flight got delayed due to bad weather conditions because of that we lost our connecting flight that we can understand what was appalling to us was the rudeness unwillingness to help and basically bad attitude of the flight attendants who are supposedly there to assist you. We certainly will do our best to not purchase a Delta ticket again.","","","Economy","","","3.0","1.0","3.0","3.0","","","2.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Liu","Hong Kong","2011-07-24","HKG-PEK-HKG. The flight to Beijing on a new A320 was great. No PTVs only overhead screens but with an adjustable headrest for comfort. Crew was great with chicken rice for an early dinner. The return trip was good except when a flight attendant rudely told me to switch off my camera when I was boarding. Aircraft was old but surprisingly there was IFE. Dinner was beef with macaroni overall the flights were OK.","","","Economy","","9.0","","","","","","","1.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lesley Paschalaki","Greece","2015-04-19","ATH-MAN 8th April. No queue at bag drop off and boarded on time although we had a 1 hour delay due to air traffic control strike. Captain kept us constantly updated. Plane clean and well maintained. The cabin crew were efficient and friendly offering BOB (twice) and duty free. No complaints at all.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","V Krishna","United Kingdom","2014-12-29","Took flight DL403 from JFK to LHR. Bag drop and check in was friendly and fast as was boarding. Seats were leather/plastic and not fabric and felt comfier than many others. Entertainment system was buggy and rebooted once as well as skipping/pausing throughout films. Food was bland but passable: chicken and rice meal with brownie bread and salad for dinner and a croissant with jam for breakfast (with orange juice). Service wasn't that friendly but also the announcements were amateurish with long pauses repeated interruptions and announcing the wrong arrival terminal before later correcting herself! I didn't know until this flight that seat changes within economy class can cost $40 each even if passengers on the same booking were placed in seats far away from each other on different rows (and the seat change was to bring them together).","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Christiaan du Randt","South Africa","2011-07-10","Hong Kong-Xiamen. The plane left on schedule. Aeroplane interior was spotless serviced by a very charming and attentive cabin crew.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lesley Paschalaki","Greece","2015-04-19","MAN-ATH 17th April. Flight left and arrived on time. As on the outbound flight the plane was clean and well maintained. The Captain was particularly informative pointing out places of interest. Once again the cabin crew were hardworking and friendly. Another excellent value for money flight.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Skidmore","United Kingdom","2014-12-22","GIG-ATL on refurbed 67-300ER (economy) and can honestly say it was the most uncomfortable flight I have ever taken. I am 6'2 and whilst normally I can find airline seats restricting this was the worst I have experienced. I can never before remember having to sit open legged as my knees do not fit in the seat when my legs are side by side including when using budget carriers. What's more the head restraint didn't stay in position making it doubly uncomfortable for a man of my height and despite the seat being in the middle of the plane there was no recline (not that there was any room to recline into). Food was ok drinks only served once despite it being almost a 10 hour flight and the entertainment system had only old movies and the TV box sets were missing random episodes meaning it was difficult to watch anything sequentially. Not a good advert for a Delta and will certainly bare this in mind when it comes to booking again in future.","","","Economy","","3.0","1.0","3.0","3.0","2.0","","","2.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Jun Fang","China","2011-05-28","Shanghai to Hong Kong A330 was OK to HKG. On the way back A320 was so small. I thought the space between two seats were not big enough. Food and wine were great. No IFE on A320. FA's were friendly.","","","Economy","","7.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Martin Gwynn","United Kingdom","2015-04-16","We had a trip back from Chania on 14th April 2015 we travel there many times a year when we left this time it felt like they were on the move to make more money at any cost. We had 20.7 and 20.9 kgs in our 2 suitcases and no hand luggage they insisted on charging us an extra 2 kgs for the extra weight at a cost of 26 euros we had no other bags to transfer anything into so we had to pay it. It is a con and made us very upset and ruined our trip back. Beware people easyjet is charging more and more yet show it costs less and less.","","","Economy","","5.0","5.0","5.0","3.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Adams","United States","2014-12-18","DSM/MSP/LHR 30th November LHR/MSP/DSM 6th December 2014. On all of the flights taken I was treated well by all staff check-in and in-flight. The airplanes were clean even the two short haul flights when the turnaround was very tight. Delta cabin staff are certainly the best by a long mile as compared with the other legacy airline staff in the USA. My flights were a combination of First (internally) and Business (Trans Atlantic). The food on the Trans Atlantic flight was pretty good. My only comment regarding the whole food and beverage service was that the red wine on the LHR/MSP leg was chilled. The equipment used for my Trans Atlantic flight was a 767-400ER which was comfortable (I prefer the Business seating in the 767 as opposed to the A330) and I managed to sleep for 4 hours east bound. Delta are a good airline. People can make or break a business and now it certainly seems that the Delta people will ""make"" the business.","","","Business Class","","10.0","4.0","5.0","3.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jezrel Sabaduquia","United States","2014-12-18","JFK-ATL-AUS in F. Decided to pay First Class to try their product and Delta has done an excellent job revamping their JFK base. Check-in at the separate Sky Priority area was a top-notch experience it has a completely separate entrance and the area is cozy and classy complete with a seating area and little water bottles at the check in desks. Priority security line was a bonus since it was rush hour and the regular line was just insane. Priority boarding was strictly enforced which was good. Plane to Atlanta on a 757 equipped with the older transcontinental product. Seats were extremely plush and comfortable with great recline and legroom was excellent. Wouldn't mind sitting on those seats on a longer flight. I wish the leg rest would have extended higher though. Breakfast was served which was smoked salmon toasted bagel fresh fruit and yoghurt. I've read positive reviews about Delta's F catering and this was no exception. Everything was fresh presentation was excellent and quantity hit the spot nicely. My only major issue on this flight was the flight lead that served the first cabin he was a tad cold and didn't really interact with the passengers which I admire about US airlines. Service however was efficient and service calls and requests were all honored on a timely fashion. Entertainment system didn't work until half an hour before landing but it wasn't too much of an issue selections for movies shows and music were all great. ATL-AUS on an older 757 seats were huge and comfortable but legroom was limited but still sufficient. Flight attendants were more friendly however only snack options were available despite being a longer flight. Drinks and snacks were provided regularly and were of good quality. Overall Delta is serious about transforming itself as a global airline with a great reputation. All flights were on-time their hard product is reliable catering is excellent and even though I had some issues with service Delta still provided a great flight experience and would not hesitate to fly with them again.","","","First Class","","8.0","5.0","3.0","5.0","4.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Brian Horne","United States","2011-05-20","Horrible check in service at Phnom Penh. The counter representative couldn't get their stories straight and lied to me multiple times trying to make me pay for my flight a second time. I think they are trying to run some type of scam. They had the nerve to ask me to pay for the flight in cash as this was their new company policy and that even though I paid via a credit card through a travel agency they said that they don't accept credit cards from the USA in Phnom Penh. Only when I threaten to call the police and report a scam did they grant me this one-time exception to their 'new' policy.","","","Economy","","","","","","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Hibberd","United Kingdom","2015-04-14","Travelled Liverpool to Larnaca flights both ways arrived early. Seating and legroom very comfortable. Cabin crew excellent especially the crew on the return journey. Would never hesitate to travel EasyJet.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Paolo","United States","2014-12-18","4/30/14 JFK-LHR was a pleasant experience (evening flight). The Delta Ground Crew were fine but had some issues with regards to an additional carry on item when the Airport Customs denied our entry towards the Immigration Area. Boarded on time on a B767-400ER. Seats felt tight with limited legroom but a very comfortable back rest. Ordered our meals online when booking however my meal was not available on the flight but it was fine to wait for the general food selection. Flight entertainment was excellent getting to watch the latest movie releases of the year. Flight Crew were well accommodated on this full flight. Land safely at LHR with a delay of 50 mins. 5/14/14 Return leg LHR-JFK was a disappointment. The older B767-300 aircraft had a rusty smell. Food selections we chose online were again unavailable. Flight crew were less friendly to passengers fewer smiles yet one of the FAs stood out very well in performance. The seats were a lot of worst with thinner padding making it extremely uncomfortable to lean your back all the way. The restrooms were awful unlike the first leg which was spotless. The same goes with the cleanliness of the cabins. Overall flying with Delta would mean riding old planes and comfort is less of a priority in economy class. Delta is my top choice when flying Domestically but definitely out of the box for international and long haul travel. Next time I travel to Europe BA goes next in the list.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Karan Kothari","India","2011-05-16","Hong Kong-Shanghai seats were just like premium economy. Crew excellent and very attentive. They didn't get my vegetarian meal request but still managed to serve me well.","","","Business Class","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Singletary","United Kingdom","2015-04-12","Went SCQ-LGW flight overall was good although it was a little frustrating about their one hand bag rule. Usually I just have a carry-on sized suitcase and my handbag which is about the same size as a purse. Although they said that I would need to put my handbag into my suitcase because ""only one piece is allowed"" but this woman in front of me had several bags from duty free shops which were quite a bit larger than my handbag yet they said nothing about them to her. Additionally I'm not sure if the seats were not meant to recline or I just couldn't find the switch but I ended up not being able to recline the seat on the flight which was fine for a short flight but for further destinations I think this probably wouldn't be comfortable.","","","Economy","","6.0","3.0","4.0","3.0","","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Howard Chan","Hong Kong","2011-04-25","HKG-PEK-HKG Business. To Beijing flight seat is 11A. Can't understand why no AVOD implemented on A330. Still have some great movies. Unacceptable that we still have to review Kai Tak time as we have take bus from Gate 522. Returning seat 16K.Better meals than first flight.","","","Business Class","","8.0","","","","","","","1.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A D Gravett","United Kingdom","2015-04-12","EZY5455 from Gatwick to Paphos Cyprus. I would rather fly in a coffin seats might be ok for short flights of say up to 2 hours but trust me when they rush you on a delayed departure flight already knowing your going to be delayed further due to military manoeuvres around Cyprus air space. Hurry rush sit down belt up. Oh this is your captain speaking we've just been informed our departure is going to be delayed by about 1 hour. Due to military manoeuvres over Cyprus airspace. So sat their we did in cramped conditions for an hour. Another 4 hours until we got to Paphos airport and finally released from the cramped conditions. Still got this to look forward to Saturday night.","","","Economy","","2.0","2.0","3.0","3.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","McCarthy Sean","United Kingdom","2015-04-12","U2 1887 Manchester to Munich. Flight left on time despite French ATC strike. I am 183cm and found the seat pitch fine. Cabin crew efficient and reasonably friendly. You have to pay for everything on board and ensure to you comply with their strict carry on policies. That said easyjet offer great value for money.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ronald Knight","Canada","2014-12-10","In March 2014 I booked a flight from San Diego to Vancouver BC. There was a one hour stop-over with plane change at LAX. Between that booking and the flight date of November 30th Delta made 6 changes/cancellations to this single reservation resulting in the change in planes being switched to Seattle with a 4 hour stop-over. When my flight arrived in Seattle a further one hour delay was announced. I asked the reason and was told that it was because of ice despite the fact that it was a sunny day with dry pavement everywhere and the plane was coming from Las Vegas. The clerk then mentioned that Delta did not offer compensation for weather-related delays. The lie about icing was confirmed by another clerk who checked in her computer and found the delay was really caused by mechanical failure. I then asked what compensation Delta would give me for a 5 hour stop-over involving dinner time. I was offered a chocolate bar. Delta is the last airline I would choose in the future.","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kyle Martin","United States","2014-12-10","I have been flying Delta for years (several with Diamond status). I am currently gold status. At JFK Terminal 2 in the TSA pre-check line the Delta representative made me go back and check my bag because it didn't fit in their little container which they claim is what a 22"" bag should fit in. I have been carrying-on the same roller bag for the last 8 years. Now they make me check it? I don't get it. I flew with this same bag this last Saturday the Saturday before that the Thursday before that - and carried it on every time. Terrible customer service for your most loyal business travelers.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Patrick","Hong Kong","2011-04-22","HKG-Hanoi economy. Delayed flight (as is normal) by about 30 minutes and rather chaotic boarding as economy all told to line up separately- to get onto the same bus as premium. Onboard crew do dinner drinks etc in a short time. Flight menu also given in French English and Chinese before trolley reaches you.","","","Economy","","6.0","","","","","","","1.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Impson","China","2011-02-21","HKG-HGH on a A321. Another good experience. Flight left on time and arrived a few minutes early. Cabin clean and crew helpful and efficient. Pilot gave updates on weather and other information. The only downside was the slightly cramped seat pitch and had the window seat which made it feel worse.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Singletary","United Kingdom","2015-04-04","Went from LGW-BCN so not so not such a long flight. Flight was delayed but there was no wait for entry into Spain after landing at Barcelona so it wasn't as much of a hassle as normal. Service was okay overall with cabin crew being attentive and available when needed.","","","Economy","","6.0","3.0","4.0","3.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Hiserote","United States","2014-12-04","DL352 from Nashville to Detroit. Advised that the flight will be full and customers are allowed one personal item and one carry-on bag which must fit within the size check box. My carry-on was approximately 1 inch too wide due to my use of the one inch expansion zipper. So my option was to pay to have my bag checked or to use the other small duffle I had inside of my carry-on. So I basically carried on the same weight of items which now took up twice the amount of room. I understand that there has to be rules but common sense needs to come in to play at some point.","","","Economy","","3.0","3.0","3.0","4.0","0.0","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","C Kowalski","United States","2011-01-26","HKG-TPE - Evening flight on A320 out of satellite terminal. Very easy taking the bus from the main terminal. Flight nearly full. Original equipment (when flight was booked) was A330 though my aisle seat request was honored precisely. Very short route for Dragonair though service was very good. Attendants served dinner efficiently and offered coffee and tea service. Food very good cookies also served and orange juice. Seats were standard economy. No IFE system but flight very short and by the time dinner was over we were desceding to TPE. TPE-HKG A330 from terminal 2. Early morning flight. Boarding efficient and easy. Flight only 1/2 full. Flight attendants were excellent and attentives. Breakfast was egg/omelet with noodles orange juice and pineapple cake. Large selection of English and Chinese newspapers offered at jetway entry. Baggage delivery at HKG seemed to take longer than usual.","","","Business Class","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","I Beaver","United Kingdom","2015-03-26","I've flown with easyJet a handful of times from London Gatwick to various European cities and my experience has always been pleasant. I've been lucky with delays (or lack of) and have always found staff polite and helpful. I think one must remember that this is not Emirates so your expectation of customer experience should not be as high a standard.","","","Economy","","9.0","3.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Oduche Chuma","Nigeria","2014-12-04","Flew DL from Milan to JFK after arriving on Etihad couldn't wait to see how DL matched up. I was impressed with the level of service from crew bantering with passengers smiling as they went about their duties so eager to serve. The IFE and meals were equally impressive far better than my preceding flight on Etihad flight. This is surely an improvement from the Delta I used to know perhaps the competition is bringing out a different side.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Srinivasan","United States","2014-12-04","DFW-ATL-RSW DFW-ATL in Economy Comfort and ATL-RSW in Economy. Checked in online and it took less than 5 minutes to get through DFW security on a Saturday morning. I was greeted by a friendly gate agent who smiled while welcoming me onboard - what a concept for a domestic airline these days. Onboard the FAs were equally pleasant with the First Class FA even offering to hang the coat of an Economy Class passenger. Snack choice consists of peanuts pretzels or Biscoff - while this isn't much it's still more than you get on any other domestic airline. First leg arrived nearly 20 minutes early and the transit in ATL was painless though keep in mind it is a very large airport if you have a tight connection. Boarding was delayed slightly on the second leg to RSW though we pushed back only a few minutes late and arrived 5 minutes early. This flight was not full and the FAs were once again cheerful while performing the beverage service (but only pretzels this time and no Biscoffs). Captains on both legs kept us well-informed with regards to our route and progress speaking to passengers twice on both legs. Overall I couldn't ask for any more from a domestic flight in coach.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","N Chiang","Canada","2010-12-25","Hong Kong to Shanghai Pudong. A330-300 overbooked Y with many upgrades given to pax with status mainly seated in the 2nd section of business. Seats weren't special the normal regional business one would expect had a footrest and 135 degree recline but without a PTV. Service and food was awesome despite the amount of pax and short flight. I find catering on Dragonair better than Cathay Pacific - almost seems as though Cathay doesn't really care about what they are serving. The senior purser and her crew were very friendly and attentive to pax. Although Dragonair seats are ill-equipped a PTV is not necessary on regional flights where the airborne time is just barely enough for meal service.","","","Business Class","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D A Smith","United Kingdom","2015-03-23","Outward bound was Gatwick to Agadir. It was a traditional 'sardine tin' flight with no leg room and the aisle armrest didn't go up so it was very difficult getting in and out without holding the headrest of the seat in front where a poor young man attempting to sleep was continuously disturbed by me getting up and down as we had a baby with us who wouldn't sit still and it was a 7 30am flight. However the return journey was a total surprise we were on a newer plane with lots of leg room the aisle arm rest went up so we had lots of space and I didn't need to hold onto anything to get in and out of my seat. The seats were a lot thinner but surprisingly more comfortable than the previous thicker seats. On both journeys the planes were on time the staff were friendly- more on the outward flight 2 of the flight attendants on the way back obviously had lost the ability to smile so overall my first experience with easy jet was a positive one and I would definitely use them again. My trip satisfaction would have been a 9 if we had flown both ways on the more comfortable plane and the 2 flight attendants had actually smiled just once!","","","Economy","","7.0","4.0","4.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Shirley Stewart","United States","2014-12-04","Disappointed traveler. Travelled to Europe via Delta and experience was not good. From terrible food to constantly moving seat assignments unless we upgraded to secure seats together. Food was not very good - service from JFK to PDX was non-existent. I would not recommend this airline and will avoid in the future.","","","Economy","","1.0","3.0","2.0","2.0","4.0","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Koenig","Brazil","2014-12-04","GRU-JFK business class JFK-SEA and LAX-ATL in first class ATL-GRU in business class. Biz class in 767-300s was great lie-flat seats. 1-2-1 configuration. First class was standard. 757 for JFK-SEA not spacious but felt roomier than in the domestic 767 from LAX-ATL (2-2-2 in first class). Food on all flights especially the international legs was good. Having priority check-in at LAX was especially welcome as I didn't have to take my bags over to the checked bag x-ray station. I didn't need the allowance of 3 checked bags up to 70 lbs for biz class to Brazil but it can be a plus. Service was good especially on the international legs. We chose Delta because it cost less than American or United for this trip. Delta's requirements for using frequent flyer miles is worse than the others but the flights were very good.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Gael Dufoyet","France","2010-12-13","Hong Kong - Guangzhou. Check in for the early morning flight was very busy at the airport. As I have a connecting flight that night on Air France I asked the ground staff whether bags could be checked through to the next flight as one can the other way round. She made a lot of different calls but the answer was still no. The flight departed from the remote terminal (which seems to be a Dragonair exclusive terminal) which is a bus ride away. Take at least a good 15 minutes to get to the gate. Nothing could go wrong on a 30 minutes ride in the air. Upon arrival checked with the Dragonair ground staff in Guangzhou and he was apologetic about my bag not being checked through and asked if I could lock my bag and he would keep it for me which I could claim it back that night from their office in the hotel opposite to the terminal. Wonderful service and their office does remain open as promised that evening.","","","Business Class","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Rhys Crompton","United Kingdom","2015-03-20","Flew LTN-ALC return. Flight out was on a new easyJet A320 including the airlines new seats which were quite comfortable and have much more room. The flight was on time and cabin crew on board were friendly and professional. Only downside is how busy Luton Airport is in the morning meaning we just got to the gate in time even getting to the airport 2 hours before! The return flight was on a slightly more cramped A319 with the old style seating. Again flight was on-time and cabin crew were again friendly and professional. Overall a good experience with easyJet.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Hiong Zhou","Indonesia","2010-11-20","KTM-HKG-CGK A330-300 very full flight crew were very attentive cabin was hot despite a midnite flight. Supper was okay IFE was working OK but it was average. Had a better experience when we continued flying HKG-CGK where we were flying CX.","","","Economy","","9.0","","","","","","","1.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Watson","United Kingdom","2015-03-17","LPL-FUE 28/2/15. As a regular Ryanair passenger I was looking forward to comparing but to be honest I found no difference except crew slightly smarter uniforms. Flights on time seats comfy enough price great.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","E Leung","Hong Kong","2010-10-10","Hong Kong-PVG return cabin crew friendly. Meals great on both and seats comfortable. HKG-PVG was A320 and return was A330 with no ptv's. Dragonair lacks PTV on the A330's.","","","Economy","","8.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Lotte","United Kingdom","2015-03-09","Appalled by delayed flight from Amsterdam. Two hour delay resulting in landing at Gatwick with no way of getting home because the landing was so late there were no longer any trains from the airport for my destination. Had to find emergency accommodation and pay a fortune in getting there by taxi. I recommend you never book the last flight with this company you will be severely delayed. Other regular flyers confirmed this to be the case. The flight was due to leave at 21.25 actually boarded at 23.21 - funnily enough just within the two hour deadline for claiming compensation. No full explanation on their website and I'm afraid the old excuse 'technical issues' just doesn't wash when you overhear other airline staff mention the fact there weren't enough planes to fulfil the bookings promised! By all means fly with easyJet but just do not book the last flight especially on very short flights.","","","Economy","","","3.0","4.0","3.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M D Neave","United Kingdom","2014-12-01","Four flights with Delta LHR-JFK-TPA_ATL-LHR all flights departed on time seats were comfortable and plenty of legroom including the internal flights food typical airline beef chicken or pasta ok and just about edible. Entertainment was very good with large seat back tvs good selection of movies and shows plus a number of games music selection was disappointing and more variety is needed there. Cabin crew worked hard doing numerous drink runs on the international flights beer and wine is free otherwise about $6/7 for internal flights. I like Delta and would fly them in future if their prices remain competitive.","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","S Black","New Zealand","2010-09-26","HKG-PVG. Business class seats were a joke - no in seat power no ptv's a requested meal that was awful service 2nd rate - they jst seemed more interested in running around looking busy. Overall really disappointed - not to mention the delays. They charge higher than everyone else and this is the product you get - simply never again.","","","Business Class","","","","","","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Davey Charles","United Kingdom","2015-03-09","Outbound 27 February Gatwick to Luxembourg. online check-in with hand baggage and speedy boarding. All worked well with the exception of speedy boarding at the departure gate. Speedy boarding in same queue as general passengers so in my view was not worth the extra. Inflight seats and beverages fine crew excellent. Flight departed on time and arrived early. Inbound 1 March Luxembourg to Gatwick. Online check-in with hand baggage and speedy boarding. Arrived at departure gate and as flight full case into hold. Speedy boarding as waste of time in my view here as all in one queue. Otherwise an uneventful flight arrived on time excellent crew once again. Hold baggage on belt on arrival. First ever time with Easyjet and would definitely use again where price timings etc work. Would have to rethink the sporting boarding at overseas airports.","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Chapman","United Kingdom","2015-03-09","Stansted to Palma 21st Feb returning 28th Feb. Bag drop at Stansted was very quick and not much slower at Palma where we were offered a 'free' second hold baggage item. I suspect they knew cabin storage would be at a premium with a full flight. Both flights to time and smooth-especially the landings where touchdown was almost unnoticeable. All in all a pretty good experience.","","","Economy","","8.0","4.0","0.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Winston Archer","Canada","2014-11-25","My wife and I flew first class from Fort Lauderdale to La Guardia on October 27 2014. What a pleasantry that experience was. We flew first class and was extremely pleased with the service and with the attendants courteous manners. The meal we had was hot the drinks were served promptly and we were always asked if there was anything else they could do to ensure us a pleasant flight and comfort.","","","First Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Z Mathew","United States","2010-09-13","BLR-Shanghai-BLR - I was anticipating an good experience as I had flown Cathay once before. However was very disappointed. The seats were tight and cramped. The service was efficient but no one had a smile on their face. It felt like they were there just to do their job. The food was OK nothing to write home about. Was happy when we landed at our stop over in Hongkong. Flight from HK to Shanghai was much better. Much more better service but again food was average. Return flight was delayed by an hour and a half and we thought we would miss our connecting flight but that flight was also delayed from Hongkong. Long lines to board the aircraft and the air conditioning was not working either in the airport or on the plane when we went in. Took some time for the plane to cool down. Again the crew was not a happy-looking lot. Maybe it must be this sector? Next time will try another airline when flying in this part of the world.","","","Economy","","5.0","","","","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Freitas","Portugal","2015-03-09","LIS-FNC another domestic flight with easyjet but this time I didn't catch it after all and in part due to the fact that easyjet now decides to slightly anticipate their take offs without notice. The plane was right in front of the gate they just had to open it and I would walk to the plane which had its doors still open and the ground support equipment also functional. Would it hurt that much? Had then to change flights to the other day paid 160 EUR more for 2 passengers and they weren't even able to give me a receipt with theirs and mine fiscal number I could only have it asking through the internet but it's actually impossible if you don't ask for it prior and through the process of booking. I think they try to skip their tax law obligations in the countries they operate.","","","Economy","","","1.0","4.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Beverly clark","United States","2014-11-25","12/3 flight 1215 Boston to Salt Lake City. Flight 1674 Salt Lake City to Portland (Oregon). I flew Delta for the first time traveling in first it will definitely be the last. Completely inattentive flight attendants no personal service of any kind - about the only ""perks"" of first were express lines for security and a mass produced meal. In flight received no attention no offers of anything to drink - in fact felt completely ignored.","","","First Class","","","4.0","1.0","3.0","3.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Matthew Smith","United States","2014-11-25","Took Delta flight from Atlanta to Salt Lake City. I have been flying fairly frequent for the last 10 years and this is the worst plane I have ever been on. The flight is just over four hours and the isn't any form of entertainment not even the really old TV's that 25 rows share. I purchased the gogo inflight wifi that cost me $15 for the four hours and it barley has enough speed to check email. You can definitely forget streaming anything or play any game or app that requires the internet. (I tried) The air conditioning was apparently broken as well because it is about 80+ degrees in the plane. Worst flight/plane I have ever been on. I was on more advanced planes 10 years ago. Staff came by one time to offer any drinks or refreshment.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Kelvin Chan","Hong Kong","2010-08-30","HKG-KHH return. The first leg was A330 with first class return A330 with long-haul product. Business class seats were open for economy class passengers on the first leg and were fantastic with great legroom and comfort. Meal was nice. Return flight standard with PTVs. The meal was okay though not as great as the first leg.","","","Economy","","10.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Matteo","United States","2014-11-25","I flew from Madison-Detroit-Paris-Pisa and return through Rome. On the way there the short flight from Madison was quick and on time. Had plenty of time in Detroit (even though its not the most exciting airport). The transatlantic flight was operated by Air France 777. Excellent as usual. Other short flight to Pisa was okay. Nothing special. On return we rode an A330 from Rome to Detroit. My brother and I had window seats and IFE systems were great. Food was as good as any other airline (though not better than Air France). In Detroit had 2 hours until connection and everything was smooth. Overall great seats food and IFE's both ways.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Dennis Fakes","United States","2014-11-25","Flew from Huntsville AL to Atlanta and then to Hong Kong via Seattle. Then returned from Sydney via LAX. On three of the six legs of this trip Delta rearranged our (long in advance) seating. We were notified only once (the night before our morning departure). Supposedly a ""service animal"" was needed in our Economy Comfort seats on the ATL to SEA leg. I understand and accept that. But when we boarded the occupants of the seats we had originally booked the occupants were young and apparently in good heath. No sign of a service animal. I will never again purchase Economy Comfort when it doesn't seem to mean anything and is quite expensive. Also I will do everything I can to not fly Delta in the future. Finally I will tell my story again and again every time I can so that others can be fore-warned.","","","Economy","","2.0","2.0","4.0","5.0","3.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Joe Yip","New Zealand","2010-08-17","TPE-HKG on A330-300. Flight on time. Very comfortable interior with personal TV. Excellent service from cabin crew - friendly and polite. Decent breakfast meal with a pineapple tart (Taiwan local snack). However the TV screen was very dim although the brightness was maximized.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Freitas","Portugal","2015-02-24","LIS-FNC. Delayed by 30 minutes due to what seems a terrible lack of organization at easyjet's hub in Lisbon's airport terminal 2. There were 3 flights of easyjet leaving all at the same time. This terminal consists in a suffocating atmosphere with considerably bad infrastructure and used only for departures of low cost airlines. I was assigned a seat at the last row of the plane and not only there wasn't no window - in what it seems a business measure to book the more possible passengers at the expense of the seat pitch - but the plane itself was a really old A319 very degraded but the worst was the total lack of cleaning on the plane the seats textiles had a vivid brown in an absolutely act of negligence. The Portuguese male flight attendants chat a lot between both of them loud and clear as if the passengers were interested in knowing about their lives. Easyjet tends to be an excellent alternative choice but this time failed low of expectations. And please stop selling cameras among others throughout the flight. It seems like a bazaar not a plane.","","","Economy","","4.0","3.0","2.0","5.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Neave","United Kingdom","2014-11-25","LHR-JFK-TPA-ATL-LHR. All flights departed on time seats were comfortable with reasonable legroom especially on the internal flight food was typical airline beef or chicken and a pasta on the return leg free beer and wine on the international flights liquor payable by debit or credit card only. Entertainment was very good with seat back large screens and a good selection of movies and TV shows I felt the music selection could be improved by more choice. I have flown Delta 3 times now and find them a good airline and reasonable fares I hope to book my next flights with them.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Kelvin Chan","Hong Kong","2010-07-26","HKG-PNH return. The first leg was A320 while return was A330 with first class. The meal was fantastic for the first leg but no inflight entertainment. For the return leg the service was a surprise! Maybe is because I was sitting at the rear of the aircraft the western meal choice was no longer available. However crew were nice to give us their crew meal (beef noodle).","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Crow","United Kingdom","2015-02-24","Low cost seems to equal non existent customer service from Easyjet. Long queues at 'bag drop' worse than other airlines 'checkins' plus long queues at security = missed flight even arriving 2 hours before 'checked-in' flight. £65 per person to rebook on a later flight not what you want on a 3 day trip to Amsterdam. Easyjet don't want to know - never flying with them again.","","","Economy","","","3.0","1.0","0.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Andrew Wilkes","United Kingdom","2015-02-24","Recently flew LGW to MXP and return over the half term break. Inflight the service was fine. Delayed significantly by weather on the way out but that can happen. What was shocking however was check in at LGW. Yes I know it was half term but it took 90 minutes to do a bag drop simply because their process with very few check in staff saw constant delays as those turning up late for other flights were whisked to the front of the queue. So if you want to avoid a queue arrive late if you like queuing arrive 2-3 hours early. Just ridiculous!","","","Economy","","4.0","3.0","2.0","3.0","","","","3.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","N Paterson","New Zealand","2010-07-15","HKG-PEK PEK-HKG. Compared to the economy seats on Cathay these older seats were like a layzboy. Food good and staff friendly attentive. The check-in staff were very helpful as well.","","","Economy","","8.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Hopkins","United Kingdom","2015-02-24","Flew STN-AST. Flew to Asturias as a direct with easyJet other options having poor layovers. Both flights on time and arrived ahead of time. Cabin crew always smiling and professional. Can't be beaten for the price.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","N Werner","Switzerland","2010-07-03","HKG to Hangzhou with 0800 flight in C class. Arrived 45min prior to departure time and just made the flight in time as there were so many people queuing for immigration and security. Also our gate was at the new North Satelite Concourse which meant that we had to take a bus to reach the terminal. Flight attendants were efficient and friendly throughout the flight and handed us drinks and blankets before we departed. Breakfast was not too bad and service great. The aircraft was an A321 and had quite comfortable business class seats for a regional plane. We arrived early in Hangzhou and got our luggage fairly quickly. However the priority labels are not really usefull in China as they just throw out the first luggage which comes out. This is however not Dragonair's fault. Their inflight product is superior in comparison to their other rivals.","","","Business Class","","9.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Aditi Saldanha","United States","2014-11-20","Flown this airline twice from Amsterdam to Detroit and had a terrible experience each time. My flight departing from Amsterdam has always never left on time. Both times my flight was delayed at least 2 hours so in both cases I have missed my onward connecting flight in Detroit. This also resulted in my bag not arriving on time. However apart from the fact that I have never been on a Delta flight that has left or arrived on time the in- flight experience is quite good. Their food is always hot and very tasty they have a good variety in their in flight entertainment and their seats are quite comfy. But due to the fact that I have been delayed and missed my flight so many times because of Delta I will probably never fly them again.","","","Economy","","5.0","4.0","3.0","5.0","5.0","","","4.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","T Patrick","Hong Kong","2010-06-22","HKG-Beijing. Good outbound food and tvs all fine good service and all went well. Return- delayed 40 minutes on plane. Apparently this happens all the time and Dragonair are famous for being late. The flight was fine but I find Dragonair late by more than 30 minutes 60% of the time not good.","","","Economy","","5.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Will Shields","United Kingdom","2015-02-18","I like this airline for its civility and cost and fly London - Toulouse about 10 times a year. But I've learnt to avoid the last flight of the day because the schedule always seems to slip and by the evening delays of 20-60 mins are common.","","","Economy","","8.0","4.0","4.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Ingenito","United States","2014-11-20","DL836 30 Oct. I fly Delta from HOU-ATL-HNL and return several times each month. I go out of my way to travel through ATL as opposed to DFW on AA or IAH-HNL non-stop on UA. The upgraded A330 cabins with lie flat all-aisle access seats in Business are a refreshing treat from other tired equipment on AA and UA. ATL-HNL is considered an overwater international segment with all the amenities of a transatlantic or transpacific flight. On my recent trip GOGO inflight satellite WIFI was available making a productive business trip in each direction!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","David McNabb","Australia","2010-06-10","Hanoi-Hong Kong. Great cabin crew professional and courteous. Free newspapars great food and comfortable seating.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Choochot James","United Kingdom","2015-02-18","Travelled MAN to Paris return and LPL to GNV return last month. All flights on time with excellent service. My e- check in didn't work so I had to return to check-in for a boarding pass. Done with no qualms easily printed. Very satisfied flights.","","","Economy","","9.0","4.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Hickman","United States","2014-11-12","Flew JFK-SLC 5 November 2014. Flew economy in an exit row. Ok flight but entertainment system did not operate full flight with no place to move to. Seat did not recline. 4.5 hour flight excellent FA but had to pay for food (I declined). On time take off and arrival.","","","Economy","","7.0","2.0","5.0","3.0","1.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Paul Creus","United Kingdom","2010-04-28","Beijing - Hong Kong. A330 was relatively empty. Bottle of water in seat back. Food was ok. Older entertainment system but good movie shown. Excellent service and courtesy shown by cabin crew.","","","Economy","","8.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Liu","United States","2014-11-12","DTW-PEK and PVG-DTW Economy comfort. I must say that I fly transpacific on Delta at least 6 times per year and it has been consistently good each trip. They used tired old 747's and A330's from the old Northwest days but a completely refurbished cabin makes it feel like a new plane. Huge new seatback screens feature USB and charging ports. Delta is making an effort to upgrade economy service on transpacific flights handing out free eyeshades earplugs and greatly improved ""Billboard"" branded earbuds. Delta on Demand has hundreds of movies TV and music choices to keep you occupied on these 14 hour flights. Food service is about the same edible but nothing special. Two hot meals and a mid-flight snack consisting of a sandwich fruit and cookie. Service by veteran flight attendants at the top of the seniority list is pleasant and friendly. Overall it can't compare with the Asian airlines on service but not much to complain about.","","","Premium Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","M Palmer","United States","2010-02-22","HKG-FOC-HKG Top marks for the cabin crews on both flights. Very attentive and delightful service with excellent meals both ways. Seats quite comfortable for the 1.5 hour flights. My only negative encounter was with Dragonair counter staff on the return. I checked the webpage for baggage limitations before showing up at the airport. When checking in we were told we could not take three bags each even though the webpage clearly said otherwise. After much discussion we were permitted to proceed but my advice is to get something concrete from them in writing on baggage allowances before flying with Dragonair.","","","Business Class","","8.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Franklin","United Kingdom","2015-01-19","Gatwick to Hurghada Egypt. Very good experience with easyJet. Flight on time pleasant crew and surprisingly they use different planes on this medium/long haul route so seating comfortable and spacious. Plus at £65 incl taxes you can't get much better value (competitors were charging £200+).","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Mohapatra","United States","2014-11-12","Highly Recommended. Flight from Amsterdam to Detroit. Check-in was smooth and on time departure. Courteous flight crew good food - was too much though and nice comfortable seat. On-time arrival and speedy baggage delivery. Overall outstanding experience and would like to choose Delta for future international trips.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Leong","United States","2014-11-12","BDL-SJC and back via ATL. Coach between BDL and ATL both ways and First between ATL and SJC both ways. First was good unless you are in a bulkhead seat and you are over 6 feet tall. Other than that the aircraft cabin (new 739) was nice and the service was great. Coming back the flight was delayed for an hour which was awful though I slept through the delay. On the bright side I had plenty of time to connect to BDL.","","","First Class","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Chris Tringham","Hong Kong","2010-02-18","HKG-BLG-HKG. Outbound trip - flight announced as ready for boarding when it wasn't (typical for Dragonair) and took off 30 minutes late. Plane had been changed from what is shown on their website with a seat that that is not appropriate for a 6 hour flight (narrow poor legroom and limited recline). Return trip departed 90 minutes late better seating but front row was quite noisy and hard to get any sleep. Landed about 40 minutes behind schedule. If the flights took off on time and used the configuration they advertise then this would be a decent option but hard to recommend as it is.","","","Business Class","","3.0","","","","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Davis Graham","United Kingdom","2015-01-14","Overall good flight to and from Marrakech. Not sure what the point of the baggage drop is when you have to join an endless queue with people arguing about seats and luggage. The check in at Marrakech airport was farcical. We joined a queue with 4 families ahead of us. There was already a woman at the counter who kept arguing with the counter staff for over half an hour. The checking clerk kept disappearing and nothing appeared to be resolved. Then a single-man checked in quickly. He was followed by a large family group who appeared to be completely unable to fill in there own exit cards. The check clerk proceeded to fill in each form for them taking over half an hour! The family then proceeded to tag each piece of luggage with security strips. Our conclusion is you need to arrive 3 hours before the flight in order check in. We were most disappointed.","","","Economy","","5.0","5.0","5.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Carolyn Goldhill","United Kingdom","2015-01-14","We travelled from Marrakech to Gatwick on Sunday 4th January. Our flight was delayed through no fault of the airline and the staff were efficient and friendly. The problems began when we arrived at Gatwick. Easyjet employ Menzies to handle their baggage transportation. We waited 90 minutes for our luggage to arrive. The staff had no information and simply said it was because our flight was delayed but other flights that arrived after ours got their luggage before us. The Duty. Manager refused to take calls from his own staff. Appalling service. Whilst Easyjet continue to employ such a useless and inefficient company to handle their baggage needs we will not be flying Easyjet again.","","","Economy","","1.0","3.0","3.0","3.0","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Kelvin Chan","Hong Kong","2010-01-23","Hong Kong to Shanghai is just a quite short journey around 2 hours flight but KA provided a long-haul aircraft which includes PTV. Inflight entertainment enjoyable. 1 hour after departure the cabin crew served us meal. The food tasted very delicious also Haagen-Dazs ice cream was given. The service was also great.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Reay","Australia","2015-01-14","Flew from NCL to Amsterdam and again easyJet are fantastic. Every time I fly they just seem to get it right. Staff are always great and helpful and seating is comfy. Will continue to book them.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Allan","United Kingdom","2015-01-14","Travelled Arrecife to Liverpool 8th January having had a great flight outbound some days earlier ex Manchester with Monarch. The contrast could not be more stark. Boarding passes indicated a boarding time of 18.05 for a 18.35 departure. Approximately an hour before the due time boarding was announced which came as a surprise. An entire planeload of passengers were then processed through the boarding gate only to be left standing in an unlit hot covered walkway for just short of 30 minutes. Whilst my husband and I are able bodied there were any number of elderly passengers and very young children amongst our number who quickly became tired. This was an unpleasant experience but we were staggered to learn from regular passengers on this flight that this is standard prior to departure. From the moment the cabin doors closed pretty much until the wheels touched the tarmac in Liverpool 4 hours 15 minutes later those of us in the rear rows of seats were subjected to an absolute barrage of noise from the staff in the rear galley. During a long evening flight it clearly never occurred to them at any point that their passengers may wish to have some peace in which to rest read or sleep. Even the ""trolley service"" was conducted in between their gripping chats on many occasions causing them to have to ask passengers to repeat their orders as they clearly hadn't listened to them in the first place. We were both glad to finally exit the aircraft and both agreed on walking across the tarmac in highs wind and rain that we would not have had much confidence in this cabin crew to competently handle anything outside gossip and moaning. Will we fly Easyjet again? Trust me never.","","","Economy","","","3.0","1.0","3.0","","","","2.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Mark Hurter","Switzerland","2009-11-25","HKG-PVG-HKG. Cabin crew very friendly and helpful. Crew ratio seems higher than other airlines with same aircraft type. Service is friendly but a bit chaotic in a charming way. Seems to be KA standard. Outbound on A330 with entertainment system. Seat pitch rather tight compared to other Asian carriers one noticed it on the inbound flight on an A321 that was full. Unfortunately PVG ground crew (China Eastern staff?) allow huge suitcases as cabin baggage. Therefore people that do not participate in the gate scrum end up having their cabin luggage under the front seat with no room to move at all due to the tight seating. Food was good and ice cream a very nice touch. A pity that at PVG for regular economy class check in 4 counters were open for e-check in only one. This counter was blocked by a family having way to much luggage and none of the ground staff had the idea to invite people from the baggage drop of queue to the regular one. Upon request they tried to but passengers from other queue ignored it and staff just did not care any longer. A good 4 star experience.","","","Economy","","8.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Parker","United States","2014-11-11","Flew PDX-ATL ATL-CUN CUN-LAX then LAX-PDX. PDX-ATL was very clean on a very well maintained 737-900 attendants accommodated sister's nut allergy made sure no nuts or nut containing items were opened good IFE good wifi. ATL-CUN was disappointing. Attendants were friendly and hilarious but the MD-88 was in decrepit shape with a broken sound system broken lights broken a/c etc. CUN-LAX was a bit better of a plane but not as good of a 737 as the first flight (737-700 i believe slightly unclean and lots of TV's weren't working) and LAX-PDX on the CRJ900 was great. 2 drinks snacks as expected aircraft was very clean and had a brand new feeling.","","","Economy","","7.0","5.0","5.0","3.0","5.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Roger Leung","Hong Kong","2009-10-30","HKG-PVG-HKG. Have become a big fan of online check in with all airlines now and Dragonair was no different efficient and no fuss. I was in the departure lounge for a late lunch within 15 minutes of arriving at HKIA. A321 aircraft was clean and comfortable. Seat width was better than expected from this type of aircraft. A hot meal was served on this flight and was a surprise as it was only a 2 hour flight. The flight attendants seemed to be rushed off their feet but all coped well with their duties and managed to keep a smile for the passengers. Return flight was similar. The only downside was that we still had to be transported by bus to the aircraft from the gate and vice versa on the return flight. I would have thought given the size of HKIA and Dragonair being based out of Hong Kong they would have a gate with a walkway to the aircraft. There was a walkway to the terminal at PVG.","","","Economy","","8.0","","","","","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","C Sterling","United States","2009-10-18","HKG-PVG. Boarding chaotic with everyone rushing the jetway at once. A330 aircraft very clean interior. Seats were comfortable with a decent pitch. Water bottle was placed in each seat pocket no IFE but short programs shown on main screen. FA's were very friendly and visible. Menus were distributed followed by a full lunch and then Haagen Dazs chocolate ice cream. Drinks were plentiful throughout the short 2 hour flight. Very enjoyable flight.","","","Economy","","10.0","","","","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Segel","United States","2014-11-03","Just leaving Detroit for Boston. Overhead bins are half empty. As usual attendants insist baggage be checked which adds considerable and unnecessary time to trip in Boston. Otherwise adequate trip. Seats fairly squeezed but similar to other legacy airlines. No food or entertainment options.","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tovbin Michael","United States","2014-11-03","ALB-IAH DL2033/2249. Delta would not let me choose a seat at purchase or check-in. They put me in a middle seat. Now to get out of the seat (into a window seat in the same row) I need to pay them $19. I did not get a fair chance to select a type of seat I wanted even early on in the process. So I am being forced into an uncomfortable seat and into making a payment if I want to fly with more comfort.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","Y Ren","Australia","2009-09-27","HKG-HGH PVG-HKG in J Class. Lounge at HKG airport was weird one does not have shower facility. Lounge at PVG was good big step up from old lounge. Onboard service was average food fantastic. AVOD was really bad A330 and A320 does not have personal TV. Dragonair really should upgrade its facilities in Business class. I would prefer Air China business class than Dragonair.","","","Business Class","","6.0","","","","","","","1.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Thompson","United Kingdom","2015-01-11","After having to dangerously carry my 15 month old daughter her pushchair and 2 bags of hand luggage down two flights of stairs to get outside to the aircraft. I have to say you get exactly what you pay for ""a flight"". Totally disgusted none of the staff (at Newcastle Easy jet) offered to help. Although I must add after struggling at Gatwick a lovely member of staff took my pushchair off me in the departure lounge as she seen I was alone with a young child hand luggage and a pushchair. Flight itself was fine. But Easyjet you really need to brush up on the service your staff provide!","","","Economy","","5.0","5.0","1.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Rob McVicker","United Kingdom","2015-01-11","Flew from Luton to Lisbon for New Year. Both flights on time with efficient and friendly cabin crew. Only downside is the facilities at Luton.","","","Economy","","9.0","3.0","5.0","0.0","","","","3.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Martinez","Hong Kong","2009-09-18","Hong Kong-Chengdu. Flights fine but late both ways and delayed on plane. Actual flights fine but delayed on 2 other flights recently to Shanghai and Beijing with little explanation.","","","Economy","","6.0","","","","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Donnelly Chris","United Kingdom","2015-01-05","EZY137 from Manchester to Belfast. This was my first time flying EasyJet since 2004 and I must say I was highly impressed. Can't fault them on anything. I dropped off my bag without any issues. I had a mobile boarding pass but the check in assistant printed me one nevertheless. It's nice that some go the extra mile. The crew on board were extremely friendly and welcoming. The flight left in good time and arrived 15 minutes early. An excellent and efficient service. I would certainly use EasyJet again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Edward Mackenzie","Canada","2014-10-31","My wife and I were supposed to fly out of Fort Myers on Oct 22/14 after booking our flights two months in advance. When we got to the airport 3 hours before our flight we were told our flight was cancelled and we would have to wait until 8.30 the next day before we could leave. We had to call for a ride ask to stay an additional day - all with no notice! They had all of my contact info and never called. I believe our flight wasn't full so they bumped us to the next morning to fill that flight. This is unacceptable you schedule your flights to fit into your time schedule not theirs. How are you supposed to plan a trip not knowing when they will cancel the flight for no reason do not use Delta if you need to be somewhere on time!","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Temple","United States","2014-10-31","Was pleasantly surprised by Delta service in Economy class on a round trip between DTW and AMS on Oct. 10 (outbound) and Oct 17 (inbound). Cabin services both ways was attentive throughout the flight - something that some other US-based carriers fail to grasp. The Economy class food was actually tasty and abundant especially on the AMS-DTW flight. Am happy to find a US-based carrier that can hold its own in Economy class against its Euro- competitors. So would definitely recommend Delta service between DTW and AMS as a gateway between the US and Europe - even in Economy the journey is part ot the enjoyment of the overall trip.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","J Tou","Singapore","2009-08-28","HKG-TPE both ways. Not a nice experience travelling with Dragonair. There was a passenger (an old lady) sitting beside me who had made an on-line request for a vegetarian food. However the flight attendants had missed her out. No apology was given to the lady but a rude flight attendant said: ""Are you sure you have made a special request online?"". The food is OK for both ways. Will still consider Dragonair if I do not have a tight schedule connecting other flights at HKIA but Dragonair will be definitely not my first choice.","","","Economy","","1.0","","","","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Eyssautier","United Kingdom","2015-01-05","EasyJet seem to be having a few organisational problems recently. We had a few friends telling us about delays problems getting into the plane and lack of information. We've always been happy with the service travelling with our family but have been disappointed by our last trip from Barcelona to London Gatwick. Our flight was scheduled at 7.30 pm. We had not luggage so arrived at the airport at 6pm. No information on the gate was available - we then learned that the flight was delayed by one hour. No one on the ground had information to give us. Delayed by another hour. We finally get to Gatwick and we were delayed again because there were no ground staff. Don't they have people at Gatwick who are supposed to communicated with the airport staff. Not a great experience.","","","Economy","","4.0","4.0","4.0","3.0","","","","4.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","P Galbraith","Thailand","2009-08-24","Phuket to Hong Kong. Astonishing experience with this airline my business trip ended a couple of days early but there were no business seats available wanting to get home quickly I downgraded myself to economy but asked if I could still go to the business lounge to wait for the flight. I was rather rudely informed that would not be possible. This rather thoughtless act on Dragonair's part means I will now avoid them at all costs in the future.","","","Business Class","","1.0","","","","","","","1.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","C Price","United Kingdom","2009-08-12","HKG-PEK in Y class. A good experience all round. A newish A330 with seat-back TVs economy class 75% full and I felt the space was quite tight with someone sitting in the adjacent seat. Meal was delicious as was Haagen Dasz ice cream handed out. There was in-seat power too which is rare in economy! Dragonair felt like a full-service airline whereas Air China on this route always felt dated and slightly unsafe!","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Paul Wilson","United Kingdom","2014-12-29","On Tuesday 16 December our flight from Reykjavik was cancelled. The flight was due to leave around 14.55 by 17.00 we were in a hotel meal by 20.00. We were kept informed by the hotel staff who were very helpful helping people to print boarding passes. Whilst this delay caused us some inconvenience it was very understandable delay. I have been very impressed with this service.","","","Economy","","8.0","3.0","4.0","3.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2014-10-28","October 17th 2014. Traverse City Michigan (TVC) to DTW DTW-LAX LAX-SMF. TVC-DTW and LAX-SMF on Delta Connection. DTW-LAX on Delta. The FAs on the connection flights were courteous and competent. On Delta after the beverage cart had gone by I asked a passing FA for a second glass of wine. She refused to bring it told me I'd have to wait until the beverage cart returned which was over an hour later. The Economy Comfort seats on Delta were not much better than economy - slightly more legroom but the recline seemed the same. I was unable to sleep because the headrest pushed my head forward. The Economy Comfort seats on the Connection flights felt more comfortable. Delta provided a wide array of entertainment choices. I only fly Delta because my spouse buys my tickets with her frequent flyer miles. I would not recommend Delta for long haul flights on account of the uncomfortable seats. Next time my spouse and I fly to Europe or Asia I will ask her to use her FF miles for flights on a Delta partner with better seats.","","","Premium Economy","","3.0","1.0","2.0","3.0","5.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2014-10-28","10-12-14 SEA-DTW-TVC. SEA-DTW on Delta DTW-TVC on Delta Connection. The blue vinyl seats on Delta were very uncomfortable had minimal legroom and recline the plastic armrests hurt my arms after an hour or so. I was unable to sleep because the headrest pushed my head forward. Seats on Delta Connection were more comfortable. My one star rating is for the Delta seats. I didn't use the inflight entertainment system which appeared to have a good selection. I would not recommend Delta for long haul flights. My spouse purchased my ticket with her frequent flyer miles. Next month when we fly from California to Florida I'll ask her to book our flight on a Delta partner if possible. The Delta seats are too uncomfortable for long haul flights. Same goes for our upcoming trips to Europe and Thailand next year.","","","Economy","","3.0","1.0","3.0","2.0","5.0","","","2.0","0"
"dragonair","/airline-reviews/dragonair","Dragonair customer review","H Wong","Canada","2009-08-08","HKG-PEK A330. The crew was experienced and did their utmost best to satisfy a customer since the flight was half empty the FA offered me a second meal and ice cream which was delicious for Economy food. PTV not AVOD but Dragonair have good movie choices on the flight. The seat was comfortable with adjustable headrest.","","","Economy","","9.0","","","","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Maarten Rooderkerk","Netherlands","2014-12-22","Booked a one day return flight Amsterdam-Gatwick v.v. to attend a funeral on December 12. Whilst in the UK we heard of the computer problems at NATS but were relieved to hear on the way to the airport that problems were solved. Arriving there 3.5 hours before the flight was due we decided to have something to eat. Then a got a message on my iphone: we are very sorry but your flight EZ 8883 has been cancelled. Please contact Easyjet.com etc. This prompted us to go to the Easyjet desk but unfortunately there were already some 200 people before us in long rows with only 2 easyjet employees to assist. Therefore I (fortunately) decided to change my booking online and managed to get a return flight the following day in the evening. Then after 1.5 hours an easyjet employee climbed on a stand and shouted that everybody should see to changing their booking themselves and that accommodation to spend the night had been arranged at the Hilton Hotel. Upon arrival there Hilton knew nothing and was full to the brim. So back to the Easyjet desk only to find out that there were no more rooms but also no more Easyjet employees! Fortunately we managed to find some spare bedrooms in the Block hotel at Gatwick. Even getting a boarding pass proved to be a problem: as I had changed my booking using my iphone I was of course unable to print my boarding pass. So we went to Easyjet in the south terminal and asked them to print the boarding pass. That was not possible we had to go to the North terminal as we would leave from there. After some talking the man behind the desk told us check in was not open yet but after we told him we had already checked in electronically he managed to come up with two traditional boarding passes.","","","Economy","","","3.0","1.0","0.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jean KirschSulllivan","United States","2014-10-28","In September I flew Delta round trip Detroit - London - Detroit business elite class on planes with the lay-flat seats. Let's be honest and call them ""pods"" not seats. These plastic ""pods"" must be the most uncomfortable cramped seats ever designed for an airplane. I am only 5'1"" weigh 125# and even at that small size I felt wedged into a narrow hard space. Seats are narrow hard moulded vinyl and there is absolutely no room for anything. Couldn't even figure out where to store the provided quilt and pillow. Sit on it? Put it on the floor where it immediately becomes wedged under the seat or you have to walk on it to get out/in your seat? Fold out trays are tiny and almost useless as are the provided ""pockets"" (shallow moulded indents that won't even keep a bottle of water upright) for magazines books papers bottled water etc. Attempting to stand up or leave your seat is a major challenge. Apparently the expected protocol is to wedge yourself into the ""pod"" and not move for eight hours. Never again!","","","Business Class","","5.0","1.0","5.0","4.0","0.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Tercon Bojan","Singapore","2014-12-22","My very short easyJet flight (45 minutes) from Amsterdam to London Gatwick was a very well oiled bus service. Quick efficient utilitarian. You get what you pay for. And I mean that in a good way.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lucy Hardy","United Kingdom","2014-12-22","Bristol to Edinburgh return 18 Dec 14 both flights left on time excellent crew and captain on each flight very informative and despite being bumpy flights felt completely at ease down to the announcements and cheery attitude of staff. Well recommended.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Richard Hughes","United Kingdom","2014-12-22","My gripe is over a flight from Verona to LGW - problems were caused by Italian strikes and on checking in at the airport we were informed that an 11.45 flight had been delayed to 19.15 - not only informed by the check-in lady she also wrote it on our boarding pass and it was showing on the airport screens. She also told us to return to the airport at 1800 hours. We said to the very nice lady (who disappeared about five times as they were obviously being briefed on what to do) that we were going back into town for the day which we did. Due to the delay and a 3 hour drive on return we were looking at booking a hotel for the night at Gatwick but just to check whether we were being told the truth about the 19.15 departure time I decided to check when the rescheduled outward flight was going to leave LGW on the easyjet flight scanner - because it was actually in the air and on further inspection our flight had been rescheduled back to 1250pm - showing on both easyjet and airport websites. Jump into taxi and return to airport. Easyjet (and their agents) must have known at the time we were dropping our bags that the outward flight was actually happening as the plane must have been loaded and on the taxiway at LGW. Also easyjet made no attempt to communicate with us by email or mobile phone. Talking to others on the flight they had been asked at check-in to leave contact details and had been phoned (one family from about 40 miles away had got back home and had to turn around again almost immediately). We were incredibly lucky not to miss the flight.","","","Economy","","","4.0","1.0","0.0","","","","5.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Paul O'Neill","Australia","2014-10-22","Flew SYD-LAX 1 Oct and returned 13 Oct - After reading reviews online I was a bits hesitant to fly Delta but was pleasantly surprised by the airline. Found the service to be quite good food had a good variety and all meals were served hot. Also good idea about placing the snacks out for passengers to help themselves. Great choice of movies and TV shows to pass the time. Seats were a little uncomfortable but overall a good experience and would definitely fly Delta again!","","","Economy","","7.0","3.0","5.0","4.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Mike Looney","Australia","2014-10-22","Worst business class I have ever travelled on. The product provided on my trip from LA to San Jose is nothing close to what is represented on the Delta website nor as described in their inflight magazine. We had expectations of lie flat beds on the last leg of our long journey from Melbourne (Australia) to San Jose Costa Rica. To make matters worse this last leg with Delta was an overnight flight - so we had been travelling in excess of 24hrs before boarding Delta. What a disappointment to find we were on possibly the oldest aircraft I have flown it had a 2 person bench seat format with an individual backrest that only slightly reclined. The inflight food service was lousy (very similar to an economy meal on a domestic flight). Then to top it off there was a Dog (yes a canine) sitting / sleeping in seat 1B right next to us! There was no insert entertainment system there was a very old box TV hanging from the ceiling in the aisle which from Seat 1D I couldn't quite see very well.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Barker Howard","United Kingdom","2014-12-18","London Gatwick to Arrecife. Long queue at North Terminal on arrival Friday lunchtime but moved very quickly. The return was on the delayed EZY8682 on 29 November due to bad weather locally. The captain made announcements updating us while the cabin crew distributed water and did their best to look after the passengers. Having announced that we might be going to Portugal initially we did fly straight to London once we were able to leave.","","","Economy","","7.0","2.0","5.0","2.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Blamey Tom","United Kingdom","2014-12-10","Geneva to Gatwick with Easyjet in September - yet more delays. Our flight was delayed by seven hours or more and though we took an option to travel to Luton we were still over five hours late. No refund for delay costs they said as we chose a different routing we were no longer entitled. Yet I asked at the desk at the time if it would affect any claim they said no. Customer service when you need it is non existent. All those hours in Geneva were rewarded with a voucher for supper 15 swiss francs. You will probably guess what that buys you in Geneva airport.","","","Economy","","3.0","3.0","4.0","2.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Wilson","Australia","2014-10-20","Went from LAX to Sydney. Staff rude food awful. Only good thing was premium economy seating. The seats were hard - no frills but extra leg room. Worth the difference but would not fly Delta again.","","","Premium Economy","","3.0","2.0","2.0","2.0","4.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Robinson","United States","2014-10-12","Flew GSO-ATL-SLC-PHX/ LAS-DTW-GSO on a paid First Class ticket - cost only 30% more than the coach ticket and well worth it. DL is working hard to be a serious airline and it's mostly paying off. All flights were on time and generally the service and food very good including a new beef enchilada (really!) lunch item that was excellent. The omelette breakfast out of LAS however- not so much. For me the biggest issue with DL is the age of the fleet. Both long legs were on vintage (25 years old plus) 757s with no modern amenities except pay for WIFI. These old ships showed their age throughout including (my pet peeve) dreadful bathrooms no entertainment whatsoever and old style overhead bins. The one flight with no first class section was aboard the dreaded CRJ200 for a 90 minute flight.. DL generously assigned seat 14A with a GE engine seemingly in the next seat. When will the airlines fulfil their promise of dumping these dogs altogether rather than just moving them from one fleet to another? Overall though satisfaction delivered.","","","First Class","","8.0","3.0","5.0","4.0","1.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Cameron Macrae","United Kingdom","2014-12-04","INV-LGW. Very friendly staff both at Inverness and on-board the aircraft. As soon as we got into the airport we were greeted by smiles from the easyJet staff. Once on-board the crew acted very professionally considering it is easyJet snacks were on offer which was a plus. Would definitely recommend!","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Gilbert Schwartz","United States","2014-10-12","JFK-FCO return Business class on Sept. 25 - Oct. 5. on A330 - this is the best business class seat by far. Seats newly configured 1-2-1 with easy aisle access. Seat controls entertainment system electronics all user friendly. Lots of entertainment options viewed on a 16-inch flat panel screen. Exceptional service and excellent meal choices.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Newman","United Kingdom","2014-12-04","LGW-ACE and return. Chaos at check in at 6 am but after that experience was very good. Easyjet are much improved especially the professionalism and friendliness of cabin crews. Inflight catering is expensive but edible.","","","Economy","","8.0","3.0","5.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Peter Pomeranze","United States","2014-10-08","Honolulu to LA. Lucked out with an internationally equipped aircraft for this normally cramped flight. Great lie flat seat wonderful crew decent meal and excellent entertainment. The B767 business elite made the trip a pleasure but why does the dessert come on the tray when there is plenty of time to do a separate service? This is a pet peeve of mine makes the service seem pedestrian.","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Frauches","Brazil","2014-10-08","Have just arrived in Rio de Janeiro from Miami with a change of planes in Atlanta. From Miami to Atlanta pilot did not even announce the flight duration. From Atlanta to Rio service was certainly not bad by U.S. standards. IFE was good-managed to watch a new release in my personal screen-while alcoholic beverages were also complementary throughout the flight. Arrived on-time in Rio de Janeiro only to find-out that my luggage did not make the tight connection in Atlanta. All in all certainly an acceptable trip and would do it again.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","O Adams","United Kingdom","2014-11-25","I recently booked a trip from London to Jersey for 4 people on easyjet which was a complete mess. One of the passengers arrived separately from the rest of us. He processed to easyjet check-in desk to get a boarding pass and was given the wrong boarding pass by the staff member. He never checked the boarding pass and managed to clear security at the airport with it. When the remanding 3 passengers tried to clear security with our boarding pass this was then it was discovered that the boarding passes were mixed up. This took sometime to be resolved but eventually did. As it was nearly time for our flight to leave we hurried to the gate only to find that is was already closed. At no point during this period did easyjet page us to advise that the gate was closing or that it was the last call for us (the passengers). We had to go back to easyjets desk in the departure area and waited over 45 minutes before someone came to the desk to see us. We had the use the phone on the desk to call an easyjet staff member 7 times before someone arrived. When someone did arrive the matter was not handled with any urgency. We were taken back to customer service desk and were told that it is our responsibility to get to the get to the gate on time. In order to change the ticket we would need to pay. We advised them of the error made my easyjet staff of giving the wrong boarding pass to the wrong passenger. We also asked why we were not paged and was told that easyjet doesn't page customers. They will only do so if you have checked in a bag. We did not check in any bags as we were only going to jersey for a day. I told the agent it was discrimination as easyjet assumes that all passengers are literate. Also it is common practice for airlines to page passengers if they have checked in and not arrived at the gate. We were offered the next easyjet flight which was in the afternoon at nearly 4pm which meant our day trip would not happen. Tried phoning customer service and we were meet with the same no help attitude. In the end we when to jersy and was only able to spend 2 hours. A very unsatisfactory trip. Since then trying to get customer service to take some action has been terrible.","","","Economy","","1.0","2.0","1.0","1.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Peter Smith","United Kingdom","2014-11-17","Never flown with easyJet before and feared the worst. But despite a bit of a jam when boarding I was impressed. Aircraft was clean and fairly new. In flight service was quick and friendly and the Captain kept us well informed regarding the progress of the flight both ways and expected ETA. On the whole for a budget airline (or any airline for that matter) a good experience.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Ryerson","United States","2014-10-08","Just added Delta to the airlines that I will never fly again. American was the only one with that recognition previously. Booked flight for two from Des Moines to San Francisco and return. Outgoing flight was as planned and no problems. Noticed when I checked in the day before flight that return connection from Minneapolis to DSM had gone from 1 hour to 3+ hour layover. Just tried to change departure time from SFO to Minneapolis so flight would make more sense (1 hour layover). Said they would be happy to for $235! I make sane rationale reservations with ""standard"" layovers and airline changes (or cancels) a flight doesn't inform me and after I learn about it and try to make sense of the booking again they are happy to change for additional $$$. There is something very wrong with this picture. In the future they have 2 empty seats from my wife and me.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Bamford","United Kingdom","2014-11-12","Travelled 3rd November EZY1897 MAN-SXF returned 6th November EZY1898 SXF-MAN. Whole package booked through Easyjet online really easy to navigate check in at Manchester a breeze and through to departures within 10-15 minutes. Onboard very new A320 with new seats plenty of space and immaculate. Crew friendly and provided efficient service return flight just as good again excellent crew very friendly and landed 10 minutes early - will recommend Easyjet to friends and family and will book and fly again with Easyjet.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Leong","United States","2014-11-12","VRN-LGW. No frills airline where I even need to pay for water. Verona airport has nothing to do but I can't blame the airline the boarding process involved having to push our way through people who did not purchase priority boarding and standing in buses that had their doors open in the summer heat. Aside from that nothing else to report. I would have flown BA if I could to LGW since the value I think is better.","","","Economy","","5.0","1.0","5.0","1.0","","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","James Steward","Australia","2014-10-05","Flew SYD-LAX-MNL. All flights were on time aircraft were clean staff very friendly food satisfactory lavatories well maintained and inflight entertainment stable with a great selection of choices. Safety was adhered to throughout flights. Check-in was smooth. However LAX could have more staff support during the check-in process. Baggage arrived promptly after each flight. Will fly Delta again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Alex Taberner","Australia","2014-10-05","JFK-LAX on a 757-200 Transcon. Flight pushed back 5 mins ahead of schedule and arrived 30 mins early. The aircraft was recently refitted and the new cabin is spectacular. Felt clean modern fresh airy bright and very comfortable. The IFE was superb. Screens were huge choice was endless and picture quality great (not the standard screens you see on most aircraft). Staff were attentive and happy - came around with the drinks/snacks cart twice and I lost count how many times they came around offering water. Tea/coffee and snacks are complimentary sandwiches etc available for purchase. For a long coast to coast flight Delta far exceeded my expectations.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Hibbert","United Kingdom","2014-11-12","Friday night flight from Glasgow to London Gatwick. We arrived at 18.00 for the flight as we had to drive in from northern Scotland. Flight was supposed to depart at 21.20 and land at 22.45 after which we would get some sleep in a hotel and fly out to Tenerife at 05.50 the next morning. At check-in we were advised of a delay of 1 hour 38 minutes with no explanation but the agent told us to keep watching the board as easyJet would try to push the flight forward. The opposite happened. Our scheduled departure time went past 23.00 00.00 and 01.00. Eventually a fellow passenger told us that refreshment vouchers were being handed out at the gate but no announcements were being made to that effect. Staff at the airport were visibly annoyed at the situation. There were no easyJet representatives to speak to only gate staff. When they finally did appear they told us that the delay to the inbound flight was due to severe thunderstorms in Gatwick earlier on in the day but every flight before and after it had already left Gatwick so clearly something else was wrong. They eventually told us that the aircraft was now fully boarded in Gatwick and was awaiting one more crew member they would inform us of its departure. The aircraft landed at 01.50 and we were called forward for boarding immediately leaving us standing for 10 minutes - not what we wanted having been awake since 05.00 the previous morning. Boarded just after 02.00 and took off at 02.25. The captain explained that the delay was due to thunderstorms but in addition the aircraft had technical problems forcing a replacement aircraft to be found and a new crew also had to be sourced. We were in the last row of the aircraft which had no window and was cramped due to the tapering in of the fuselage at the rear. This in addition to the annoying racket the cabin crew were making in the galley made sleep almost impossible. It was 03.45 by the time we disembarked in Gatwick check in for our next flight was already open. To our horror the aircraft parked at the South terminal (replacement aircraft had next flight from there) meaning that passengers and baggage had to be taken over to the North terminal where the flight was destined. Fortunately baggage arrived quickly which was a huge relief because we had to change back to the South terminal in time for our next flight where we finally arrived absolutely exhausted at 04.15. To top it all off easyJet sent us an email saying that the delay was due to adverse weather alone and so we are not entitled to compensation.","","","Economy","","2.0","2.0","2.0","0.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Valerie Morzillo","United States","2014-10-01","Flights 476 and 477. Flew first Class to Barcelona Spain on August 17 2014. Excellent service.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Wilson","United Kingdom","2014-11-11","Flew London Gatwick to Alicante return. Flights left on time and service good at both airports.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Derek Salter","South Africa","2014-10-01","First class from PDX to LAX. On time good seat comfortable and plenty of space. Easy check in and boarding. Early arrival. Inflight food and beverages woeful. Very limited beverages and my choice of red wine not available. No food apart from a 1/2oz bag of crisps or peanuts. For a two-hour flight something more substantial should be available in First. And nothing else even available for purchase. Staff on board ok. Disappointing apart from the seat comfort and space. I had bought a discounted First class ticket otherwise not worth it. And no access to Delta lounge for First pax unless paid for ($50) or a regular card holder for this service.","","","First Class","","6.0","5.0","3.0","1.0","0.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Thompson Alan","United Kingdom","2014-11-06","Gatwick to Bari and back. Ground staff at Gatwick seem to take a delight in the one bag rule. Both crews very pleasant as usual. Boarding at Bari a shambles. Ushered through to the bridge but then waited 15 minutes on staircase as they won't pay to use the full bridge service. Arrived a bit late at Gatwick but to South Terminal. Fine for me as I was alone and catching the train but a real pain for anyone expecting to be met at the North Terminal. And not a word from the cabin crew and no ground crew to offer any apology or explanation. Not good enough. And when comparing prices worth noting that the drinks and snacks I had free on BA the week before would have cost £13 on Easyjet.","","","Economy","","7.0","2.0","4.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jared Costley","United States","2014-09-22","I have had several horrible experiences with Delta. One time on my way back from a vacation from Hawaii Delta changed the connecting flight from the Las Vegas Airport to an earlier time. I was not informed until I arrived in Las Vegas only to find out that our connecting flight had already departed. The Delta Customer Service clerk was extremely unhelpful and ended up booking us on a flight that left 5 hours later. I sat in the Las Vegas airport with two small children for several hours. Today I was supposed to fly out to New York at 11.00 am for an important business trip. As I was leaving for the airport I got a call from Delta stating that the flight was delayed until 12.15 pm. Since that phone call the flight has been further delayed three-times. Delta is the worst airline I have ever flown on hands-down with extremely poor customer service.","","","Economy","","1.0","3.0","1.0","3.0","2.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Leslie Cadwallader","United Kingdom","2014-10-28","Have travelled several times with easyJet and continue to be very satisfied with the service provided. Crews work hard are helpful and informative and we never feel hassled. Particularly worthy of mention is the assistance my wife received on our recent flight to Malaga - she thought she had mislaid her passport when she reached passport control and rushed back to the plane before boarding began for its return journey. The crew were both sympathetic and helpful especially the Spanish boarding agent. When they couldn't find it she knew it had to be on her person somewhere and it was. The only niggles that I have relate to the seats on their newer aircraft and the way in which they release their future flight schedules. We came back from Mallorca in September on a new A320 with slimline seats which lack the padding and comfort of the older style ones. As for the flight schedules separate releases for Spring early Summer late Summer have resulted in us twice settling for flights in 2015 with Ryanair instead of waiting for easyJet to release its next tranche. We would find it much more convenient if the whole of the Spring and Summer flights were published at the same time and easyJet would be less likely to lose our custom.","","","Economy","","8.0","3.0","5.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Mcgowan","Australia","2014-10-28","Recently flew from Glasgow to Belfast (and return) with mobility impaired parents in law. Couldn't praise all the staff enough . They made the trip easy and a pleasure.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Teresa Andrews","United Kingdom","2014-10-28","Stansted - Malaga Return. On time for take off and coming home arrived earlier lovely flight - Cabin crew friendly and very professional that's all you need when flying. Other airlines should take there lead do not know what people are moaning about.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Barbara Madureira","Australia","2014-09-19","First time flying Delta was a terrible experience and I will never fly Delta again. Check in was really bad. My seat did not recline and my flight was LA to Sydney it means 15 hours flying in the same position. The seat was near the back of the plane where the flight attendants stay during the flight. They wouldn't close the curtains so it was always with lights on and I could hear them talking and laughing for 15 hours. It was my worst nightmare and I do not recommend Delta to anyone. There was other seats available but they wouldn't give us other seats.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Hendrix","United States","2014-09-19","Sep 1 from TYS-DTW-AMS-GVA return on Sep 15 from GVA-AMS-ATL-TYS. Just returned from traveling and used Delta and KLM. My opinion is that Delta has improved its flight services and food on transcontinental flights. Flights were on time customer service was helpful flight attendants were pleasant. The cabin service was much more adequate than in past flights. We did purchase economy comfort seats on the outgoing flight and the extra inches were appreciated. I was very pleased and will continue to use Delta.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Schmeisser","United States","2014-09-19","IMT-DEN-SAN-IMT. All flights were on time or early. Ground and flight attendants courteous and efficient provided timely and useful info. The seats and entertainment on the new B737 are quite good for economy. Beef sandwich for purchase was at best OK. Beverages passed a few times on a 3 hr SAN-MSP flight. In my opinion Delta provides a good consistent product these days.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Shah","United Kingdom","2014-09-19","Extremely poor service. A family of five flew to Orlando via Detroit. After a lot of hassle on my part I was able to organise the special meals for us on our flight to Detroit. It was expected that the airline would have done so the same for the return flight but this did not happen with the result we were denied this request.","","","Economy","","","3.0","5.0","1.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Reeves","United Kingdom","2014-10-22","LGW-PFO return. Aircraft clean and tidy with helpful cabin crew auxiliary engine was u/s so aircraft cabin very warm. Captain came into main cabin and explained we would need tender assistance to power up engines. He was not only very informative but highly entertaining taking any pressure off the cabin crew due to circumstances. Although late in departure we arrived a few minutes ahead of schedule. Return flight also excellent with a good crew but information in main lounge was poor regarding gate and boarding. Without doubt the 'new' arrangements regarding allocated seating has made the experience that more civilised when boarding. My only issue is the poor choice of food on board and the exorbitant prices for tea and coffee. That aside easyjet really are ahead of other short haul airlines.","","","Economy","","10.0","4.0","5.0","2.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Trebble Chris","United Kingdom","2014-10-22","As an easyJet virgin was somewhat apprehensive. Needn't have worried! Apart from a less than smiling reception at the outward bag drop found the whole experience pleasant with very professional cabin crews (infinitely better than the Virgin Atlantic crew experienced on a long haul to Delhi). Inflight prices somewhat expensive but could have been much worse considering we were captive customers. Only one real concern and that was the lack of padding in the seats and consequent bum numbing - glad it was short haul! However overall would certainly travel easyJet again.","","","Economy","","9.0","2.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Monika Curdova","United Kingdom","2014-10-22","2.5 hours delayed from Prague to Gatwick paid 200 pounds and get to Gatwick middle of the night taking cab for another 60! Very bad first flight experience lady sitting next to me at said on Friday flight she was delayed 6 hours and Sunday flight 2.5 hours. They said delay was because of bird etc. Will not fly again.","","","Economy","","3.0","3.0","3.0","2.0","","","","2.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Skidmore","United Kingdom","2014-09-17","Manchester - Atlanta - Quito - August 2014. Flew Delta for the first time in about a decade and was very impressed. Transatlantic flew an old but recently refurbished 767-2 which was clean and comfortable. Was fortunate to get an exit row seat meaning I had lots of leg room and being 6'3 this was a blessing! Seats were a little hard but no more so than other airlines. Entertainment system was very good lots of options and food and drinks were served regularly. Cabin crew were very friendly and always happy to help. Flight departed on time and arrived early in ATL. ATL-QUI - very old 757-2 and desperately needed refurbing. Seats were worn out no entertainment overhead TVs existed but not used and cabin crew were less friendly. Drinks only served once on a 5 hour flight and food was very poor in comparison to the other flight. Standard American airline for me very good transatlantic but domestic/South America used tired fleet and much less effort made. Will certainly use again if I need to fly transatlantic as was an excellent experience but still much to improve on the other side of the pond.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian E Smith","Japan","2014-09-17","NRT-HNL-NRT in business class both ways. The flight was smooth on time had decent food lie-flat seats and a very accommodating HNL-based crew of FA. No complaints whatsoever. It always amazes me at the negative comments on this review site considering my consistently good experiences with Delta. They're not the best airline in the world but they seem to try their best.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Venetia Jerram","United Kingdom","2014-10-13","EZY8921 LGW to Faro on Saturday 4th October. What a wonderful welcome on board by pilot and co-pilot. Already excited about my holiday they really made my day and to also to be greeted by the pilot on the ground when exiting the plane showed super customer focus.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Krinsky","United States","2014-09-17","Delta 1487 on 09-04-14 from ATL to JFK. The gate agent addressed my wife and I by name as we boarded. All passengers were greeted by the F/A as they boarded. Flight left a few minutes late but arrived early. The meal consisted of a cold shrimp/chicken platter or a turkey/chicken sandwich which was very good. Service was good. My only complaint is the seating. The seat is more comfortable than Economy Comfort but Delta should add an inch of pitch in the first class cabin. I did not rate the inflight entertainment as there was none available due to the short flight. Delta 2043 first class on 09-11-14 JFK to ATL. Flight left about 30 minutes late due to mechanical problems. The captain gave detailed and many updates concerning takeoff times which was appreciated. The plane was an MD 88. Again no inflight entertainment due to the short flight. Food and beverages included snacks from a basket.","","","First Class","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","John Kenny","United Kingdom","2014-10-12","SEN-ALC and return. Easyjet gets the job done with minimum fuss. Out on time friendly professional crew. Return flight delayed by almost three hours but informed by text message and received complimentary light refreshments while waiting. Delay handled well and lots of apologies by captain and crew. Service almost on a par with a full service airline.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Galina Tserkovny","Canada","2014-10-12","We flew from London Gatwick airport to Antalya Turkey in September 2014. What a mess! When we arrived at the bag drop there were two long queues moving rather slowly. EasyJet staff was running madly around the queues calling out for the passengers of the flights that are about to depart. These passengers (us among them) were then moved from inside the general queues to the fast track queue. The bag drop person informed us that the flight was delayed by 1 hour (this information never appeared on the airport display). We figured we had enough time to have a quick lunch. While waiting for our food I went to the information booth to double-check where the lady told me that our flight is not really being delayed all that much maybe by 1/2 hour or less - still no update on any of the airport displays. We quickly bagged our lunch and rushed to the gate. There was still no plane at the gate. Eventually it arrived late (the airport display still had the original departure time no update) and the boarding began. What a mess! After the initial boarding call for privileged EasyJet loyalty program members general boarding call was announced without any regard to the row numbers (i.e. everyone entered in random order) - but the airplane door was closed for some reason so after standing for a while in the line many people went back to the waiting area. Finally the door was open and everyone went inside the plane. Because the boarding order was not related in any way to the location of the people inside the aircraft (normally the rear rows board first to avoid congestion) chaos inside the aircraft followed and the boarding itself took a long time. The flight itself was uneventful no problems upon arrival luggage was offloaded quickly. If this airline can introduce some order into its operational activities I will be happy to use its services again. Also our flight may have been an exception - I do realize that one should not generalize based on a single flight experience.","","","Economy","","4.0","3.0","4.0","2.0","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","W J Browning","United Kingdom","2014-10-12","Flew LGW to Agadir and returned Marrakech to LGW. Had not used them for a few year. Seat allocation makes the difference. Booking process good and booked exit aisle seats which gave you speedy boarding. Good crews good check-in and an excellent service at a good price. Other budget airlines and full price airlines should take note. Compared with US airlines like United so so much better.","","","Economy","","9.0","5.0","4.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Tellefsen","United States","2014-09-14","I keep making the mistake of choosing Delta. I flew to Spain recently and now within the us and each time I am unable to be seated with my husband regardless of how in advance I book my tickets. When I just called to inquire about a seat assignment the representative was beyond rude and said if I could not afford the upgrade then I can wait till I get to the gate like always. I have no problem paying for an upgrade but it seems to me they purposely do that so you pay the money or pay by sitting alone! Rude and not accommodating at all.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","B Hagler","United States","2014-09-14","I flew from Omaha to Minneapolis. Minneapolis to Paris. Paris to Yaounde Cameroon. Returning flight from Yaounde was cancelled. Left the following morning. Flew to Central African Republic then to Chad. From Chad to Paris. Once a 6 hour flight turned into almost 13 hours. One meal provided.","","","Economy","","","3.0","5.0","3.0","4.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Boast","Netherlands","2014-10-12","For Schiphol airport (Amsterdam) only. Schiphol is a great airport and it use to be great for EasyJet as well. However EasyJet has recently blocked its gates off from the main departures terminal so you have no access whatsoever to any restaurants shops or lounges. This is a real killer as their concourses have little to nothing to offer including seating. Basically is was enough to convince me to stop flying EasyJet from Amsterdam. I would recommend that everyone else gives this EasyJet departure point a miss as well.","","","Economy","","","0.0","0.0","0.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Nowara Michael","United States","2014-09-14","Flying on 8/25 from EWR to AMS and return on 9/5 ex AMS to EWR in Economy Comfort. Save your money not worth it. Food was horrible. Flight attendance not very polite. Service was non-existent. I asked for an after dinner drink and was told only coffee Tea or water was available. This is not what Delta advertises on Economy Comfort. Have flown many times on Lufthansa to Germany and the service is 100% better. I will stay away from Delta in the future.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Laybourn","United Kingdom","2014-10-08","LGW-DME-LGW. Nice to be sampling part of the LCCs' entry into Russia for a bargain price. Outbound very smooth and on time gate agent checked I had the right visa papers before boarding. Crew pleasant and informed on routing which I enjoy. Return slightly less easy 45 minute delay incurred by problematic engine starting system. Again crew ensured there were no worries and that we were comfortable. Pleased to see ground staff in Russia spoke English. I must admit I'm not a fan of this allocated seating policy - I'd rather queue up and bag myself a window seat for no extra cost - but it's a very minor inconvenience.","","","Economy","","8.0","3.0","4.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Davona Sanders","United States","2014-09-09","July 28 - August 2 2014. DTW to Las Vegas. My husband and I flew Delta this past July (2014) to Las Vegas. I think the staff did a wonderful job. They always offered snacks and drinks. We will definitely fly Delta again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Justine Chen","Indonesia","2014-10-05","It was my first time using this airline and I will never use them again. I bought the ticket from Rome to Nice on February 2014 for the flight on 11 September 2014. In March I received notice from them that their daily flight from Rome to Nice would change from 11.55 AM to 7.15pm. I had to change my own schedule because I know what kind of headache I would get trying to get a refund from them. On the day of the flight I found out that there's no use of printing your own boarding pass beforehand because there's still a long line at the check in desks. There's no separate lines for bag-drop. After dropping my baggage I was told that the flight will be delayed for 40-minutes. Then during boarding the crew told me that I couldn't bring my hand bag because I already had a back pack with me. I had to drop one or pay 55EUR. I offered 70EUR cash but was told they only accepted credit card. I will never use this airline again.","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Aloysius","Canada","2014-09-09","SEA-LHR and AMS-SEA I had an excellent experience on these international flights with Delta. The seats were relatively spacious and comfortable and the IFE was really impressive. The food was edible and there were frequent drink services. I had a far better experience than I did with Air Canada on similar routes. I will definitely be flying with Delta on future trips to Europe.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","AJ Jeffery","United States","2014-09-09","I have had a good experience with Delta so I chose to fly it again. We were flying from Philadelphia to Austin Texas. First off my flight was delayed for an hour and a half. Then we took off. My first stop was Minneapolis. We then had another stop for no reason at Detroit. We then finally got to Austin. Our flight left Philadelpiha at 6am CST and got to Austin at 7pm CST. I will never fly Delta again.","","","Economy","","1.0","2.0","4.0","4.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Delargy","Ireland","2014-10-05","Travelling from Palma to Belfast International. Our flight was delayed by 2hrs 50mins. We were given vouchers to the value of 4.50 euros each. At check-in the girl told us we could spend them at the airport or onboard we decided to keep them for onboard. We ordered 2 coffees but the stewardess said she couldn't accept the vouchers and that they haven't been accepting them for the last 2 years. It states on the vouchers they could be spent onboard. It's obvious the ground staff have no idea.","","","Economy","","6.0","2.0","2.0","0.0","","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B Graham","Canada","2014-10-05","Gatwick to Luxembourg September 14 2014. An excellent ""budget carrier"" experience - on-time performance friendly courteous staff clean cabin and a cheap price. EasyJet delivered on all its promises at a price that was much lower than other air carrier or rail options. EasyJet is an excellent option for vacationers wanting to visit multiple destinations without straining the budget. Well done!","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","B Denessen","United States","2014-09-09","Round trip Detroit to Ft Lauderdale 8/28-9/1. Once again Delta has maintenance issues. We missed our connection lose our first class seats and get home 10 hours late. By the way do not purchase first class tickets. Delta apparently can choose to honor them or not. What a waste of money. I chose to purchase rather than upgrade and still lost my seats. The trip down here in first class offered potato chips for lunch and one drink because our flight attendant spent his time talking to another flight attendant that must have been riding for free because she didn't come out of the galley the entire flight. I guess I should just be happy they got us to our destination. Red coats are useless and maintenance is worst as our plane wasn't the only flight delayed that day due to maintenance.","","","First Class","","","3.0","3.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Austin","Australia","2014-10-05","Flew Gatwick to Dubrovnik Sep 2014. Have flown easyJet a few times before and have always had a pleasant trip. Seats are comfortable for short flights. Cabins always appear clean as do the restrooms. I paid for SB which is worth the extra along with seat selection. Would always consider flying with them if the flights and airports were suitable. Staff always seem to be happy and polite etc.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Duff","United Kingdom","2014-10-05","Poor instructions ground crew unhelpful cabin crew distasteful and unprofessional as they say you get what you pay for but the prices I paid were not far from a normal schedule fare so will look elsewhere next time.","","","Economy","","2.0","3.0","1.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Barrett","United Kingdom","2014-10-05","Gatwick London to Kalamata Greece flight numbers EZY5451 outbound and EZY5452 inbound. Me and my partner flew with easyjet for the 1st time and can't fault them in any way the aircraft was spotless. Lots of leg room and the staff were friendly and polite. We will definitely be flying with them again.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Joe Mitzel","United States","2014-09-06","Flew MSP-LAX-OGG (Maui) RT and was pleased with Delta in both directions. The flights are long so not terribly comfortable but a very nice attendant suggested that I move to Economy Plus seating for the extra legroom on the outbound to Maui. The food options were tasty and fairly-priced. I appreciated that the crew wore Hawaiian- inspired outfits to put us in a festive mood. Hawaii is such an exceptional destination it deserves the extra touches! Delta is my choice for flights lately because they work hard to deserve my business.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Shi Haowei","United States","2014-09-06","I flew IND-DTW-JFK to connect to an Air China flight to Beijing there and PVG-DTW-IND on the way back. I was originally suppose to fly IND-JFK to connect to Air China but the flight was delayed to after 9am and I would miss the Air China flight by then. So the agent booked me through Detroit. A320 service to Detroit no food because it was only 30 minutes CRJ900 service to JFK had soda and peanuts. On the way back I was supposed to fly Air China PVG-PEK-JFK and Delta to IND. Air China got delayed and they rebooked me on PVG-DTW-IND Boeing 777 to DTW good food had many choices. No food for the DTW-IND flight as usual. Nice flight attendants good seating good entertainment funny safety video.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","H Sucic","Australia","2014-09-06","Flew JFK-MCO on Aug 28 in Economy Comfort. Aircraft ok massive delay on taxi way due to congestion. Cabin crew had no control over passengers - children were running up and down aisle yelling banging on seats including when seat belt sign was on. Crew didn't bat an eyelid even when others were out of their seats on final approach with belt light illuminated. We then flew MCO-LAX on Sep 1. Old tired aircraft with video screens fixed to ceiling. Crew inserting VHS tapes for IFE. Cabin smelt dirty carpet dirty everything. Time to retire the 757 fleet. Economy comfort seats hard and uncomfortable.","","","Economy","","2.0","2.0","3.0","2.0","0.0","","","0.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2014-09-06","Mid August. YYZ-MSP-SMF (Toronto - Minneapolis - Sacramento). Return trip. The economy comfort seats from MSP to SMF were adequate decent legroom acceptable recline. Other than legroom they were not much different from the ones on Endeavor Air / Delta Connection from YYZ to MSP. The plastic armrests from MSP-SMF were very uncomfortable. These seats are similar to the ones on Delta international flights. I will no longer fly Delta on internationally and will try another carrier such as KLM on my next trip to Europe. One star for food and entertainment (I didn't buy food no entertainment offered). The flight attendants were competent and courteous.","","","Premium Economy","","3.0","2.0","5.0","1.0","1.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Ciancanelli","United States","2014-09-06","My wife and I recently flew first class on Delta Airlines from Seattle to San Diego on flight 5789. The aircraft was a Jet Embraer 175 a plane that I think is very practical comfortable and sensible for a domestic flight. Also there are no middle seats anywhere on this plane. The crew were very friendly and attentive to our needs. The food was excellent and nicely presented and served by our attentive stewardess. We felt this was the best flight we have taken in a very long time and was reminiscent of air travel from the old days. I have been a frequent air traveler for 55 years so I remember the good old days of travel. I contrast this flight with another first class flight on United Airlines where the service and food were horrible and the plane was filthy with a bathroom that was worse than any gas station I ever saw.","","","First Class","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2014-09-06","Early August flight from SMF - MSP - YYZ (Sacramento - Minneapolis - Toronto). I flew economy comfort on an early flight from SMF to MSP The MSP to YYZ flight was on Endeavor Air / Delta Connection. The economy comfort seats had adequate legroom but almost no recline making it impossible for me to nap (the seat backs had a tilt-your- head-forward built-in headrest). The seats on Endeavour had minimal legroom but more recline and I was able to nap during the two-hour flight to Toronto. The plastic armrests on the SMF-MSP flight were extremely uncomfortable. Economy comfort wasn't worth the money. One star for food and entertainment (I didn't buy food for purchase no entertainment on either flight). My wife has Delta Platinum FF status. Next month we fly to Michigan Amsterdam France and Israel. I'll let her exchange FF miles for my tickets as long as we avoid Delta and fly internationally on a code share airline such as KLM. The FAs on both flights were competent courteous and seemed to care about their passengers. I wish Delta management had the same attitude.","","","Premium Economy","","3.0","1.0","5.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Chapman","United Kingdom","2014-10-01","London Stansted to Split on 16th Sept 2014 returning 25th Sept. Flight out arrived early and return flight both departed and arrived early. Smooth flights - so smooth we almost did not realise we had landed on return journey! Adequate leg room and overhead storage not a problem despite plane being pretty full. Gave up trying to complete post-flight survey as it does not allow you to back-track to amend answers.","","","Economy","","8.0","4.0","3.0","1.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","John E Owens","United Kingdom","2014-10-01","Flew Southend to Faro 19 September 2014. It seems that Easyjet have now employed the Gestapo that Ryanair used to employ to monitor cabin luggage. The Southend boarding staff are rude. My wife and I both had small cabin luggage and straw hats in separate plastic bags. Yes I know Easyjet have a one bag policy which we knew about before we flew but please tell me why Easyjet requires customers to take the hat out of a see-through bag and put it on rather than employ common sense. I suppose we must wait for Easyjet to adopt the same cabin baggage policy that Ryanair has been forced to adopt (ie. you are allowed a personal item). Previously we have ranked Easyjet higher than Ryanair. After two recent flights with Ryanair over the last couple of months I think we will now stick with Ryanair and avoid Easyjet. Thankfully Easyjet staff at Faro do not apply Easyjet's ridiculous rules.","","","Economy","","2.0","3.0","4.0","2.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","I Ackermann","Germany","2014-10-01","Flights Munich - Gatwick - Munich. Crews on both flights very professional sweet and helpful. Purser of the flight to Gatwick even helped me outside the Airport to find my National Express Coach. Great Airline (it's been my first trip with Easyjet).","","","Economy","","7.0","3.0","5.0","2.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Whalley","United Kingdom","2014-09-28","Flight from London Gatwick to Venice. Flight on time both on takeoff and landing. The crew were good cheerful and friendly. On a short flight they managed to serve food and also interact with passengers. The one thing to prevent giving a score of 10 for satisfaction was the cleanliness of the cabin. Whilst clean the seats and floor covering were in need of replacement. They were well worn and looking tired. I hope Easyjet will refurbish these old planes because the rest of their service is excellent.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Andrew Brownlie","Australia","2014-09-28","A first and last time flight experience. Flight from Gatwick to Prague in late August. We followed the rules about bag dimensions and weights and checked in 1 bag each and proceeded to the holding area. Finally a call that our flight was boarding and an extended stampede of passengers to Gate 25 only to find we were further held before boarding. Here we were met with a very unfriendly ground staff member telling us that we were only allowed 1 bag not 2 as we were carrying (1 x wheelie + 1 x accessories). Having checked with the EZ web site just 10 days earlier which clearly indicates that a conforming carry on bag and an additional accessories bag was acceptable my wife and I found ourselves along with plenty of other passengers in a difficult space trying to squeeze our accessories bags into a single carry on. Having got into the plane that was about 2/3 full the PA system was telling us that small bags should be stowed under the seats in front of us. Clearly the people at EZ have no idea about presenting a uniform message. In my case 3 different messages. Does the left hand really know what the right hand is doing? A further delay occurred when the ground staff wouldn't issue a receipt for GBP 45 for an unfortunate passenger who couldn't squeeze 2 into 1 and it had to go in the hold. Rightly she refused to board the plane until a receipt was provided which saw us with a departure delay of around 30 minutes. The aircrew seemed more interested in themselves than providing a customer focused service.","","","Economy","","1.0","4.0","1.0","3.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Domican Anne","Ireland","2014-08-28","Flew Dublin - JFK return in business elite. Didn't really get that priority feel on check in as you do with most other airlines. Lounge in Dublin ok lounge in JFK terminal 2 is awful. Food is fine and there was plenty of offerings cabin crew very nice seats very comfortable but I think Virgin Etihad and Qatar Airways business class is far better with a classier feel to it. On saying that I would fly with them again.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Stewart","Canada","2014-08-26","My husband and I have taken a few trips a year with our kids (now 4 and 3) since they were babies and never had such a terrible experience. Getting to our destination was alright - we booked an overnight flight so that the kids would sleep and ended up with 2 extra seats next to us. Staff were all very polite and helpful. However before our return we were informed by e-mail that our 2 flights with a connection of just over an hour had been cancelled and we had been re-booked on 4 flights - yes 3 layovers to get us from one major airport in the US to another in Canada. My husband spent over an hour on the phone getting this changed and it took a great deal of insisting that 4 flights would not work especially with young kids. Our travel dates were flexible as was the departure airport from Florida but this didn't make a difference. We were finally re-booked on 2 flights with an almost 6 hour layover. We were told that having a layover longer than 5 hours would result in additional fees which we of course refused to pay and Delta reluctantly agreed. On the day of the flight we arrived at our gate to find out that our first flight had been delayed almost an hour and our second flight had been delayed 3 hours. (which now resulted in an 8 hour layover!). The airport staff was extremely accommodating and offered to re book us on a flight early the next morning with a 2 hour layover and cover our hotel expenses for the night. We appreciated the offer but decided to decline because we were already at our departure gate and didn't want to repeat the check in and security process the following day. Sometime during our 8 hour layover we looked at our boarding passes and noticed that none of us were sitting together on our second flight. After putting up with an excessive amount of delays and attitude from Delta over the phone and by e-mail I would have gladly left my then 2 and 4 year olds alone for Delta staff to entertain during the flight but after some insisting on my part we were all seated together.","","","Economy","","3.0","3.0","3.0","4.0","2.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Valerie Barrell","United Kingdom","2014-09-24","What fantastic service! Both our flights to and from Stansted to Malaga were really good I was really unwell before boarding and the cabin crew were very attentive. Always cheerful and nothing too much trouble very good rapport with each other especially on the return trip.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Hardy","United Kingdom","2014-09-24","Bristol - Malaga return 18 - 22 September both flights left on time and landed early. Crew friendly and pilot very informative on both flights. Check in at bristol was super quick along with boarding but slower at Malaga due to sheer number of people and boarding via air bridge. Very well recommended airline!","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Ahmed","United Kingdom","2014-08-26","Munich - Atlanta - Kalamazoo and returning from Chicago - Atlanta - Munich. My flight to the US was nothing better than the usual - in fact simply average no comment to make. However the adventure begins on my returning flight from Chicago on 30th December. Upon checking in my luggage in Chicago I find out that my flight to Atlanta had been cancelled - apparently for weather reasons. I quickly had customer service representatives put me on an alternative route: Chicago - New York - Prague - Munich. However upon embarking the flight to New York we had technical difficulties and could not take off on time. When we did I had already missed my connection. Knowing about this situation I asked the flight attendant to assist just to be told ""hold on we'll look into it"" or ""you simply ask the ground staff in New York they'll sort you out"". Upon arriving in JFK instead of making my way to the gate I straight went to Delta Customer Services. Getting there it was like being at a fish market - people arguing kids crying and the Delta Customer Service staff simply could not be bothered. When it was my turn I was not greeted I was not asked how I was doing and nor was given the generic apology for delays experienced. After a long discussion I was put on a flight from New York - Frankfurt - Munich. After a couple of hours of transit with no amenities or vouchers provided I got on the flight for Frankfurt - I was put right at the back despite various empty seats. I reached Frankfurt to find out - my ticket was never issued for Munich! However being German speaking and after being handed to competent Fraport staff and discussing the issue with them in detail - the situation was dealt with in an excellent manner and I was on my next flight to Munich. Once I touched down in Munich you can now imagine what is going to come or in fact not going to come - my luggage! Will never travel with them again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","K Gundeep","Canada","2014-08-26","Flew CDG-MSP-YYZ. First aircraft was an A330-200 which was somewhat spacious. IFE was excellent but the headphones were not that great. Seats were nice and the blanket and pillow were good. The meals were above averages and were filling. A lot of drink services too. Connection was a breeze as well. The flight after that was a CRJ-900 so it was more cramped and without IFE but the aircraft was new and spotless. Seats and service was OK for a regional flight. Wifi on board but you have to pay. All in all the two flights were pleasant and really surprised me.","","","Economy","","8.0","4.0","3.0","5.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lima Luis","Portugal","2014-09-22","For the first time in my life I flew with easyjet last week From Lisbon to Funchal - Madeira (round-trip) and the experience was almost excellent. Boarding went normal on a cloudy/rainy day in Lisbon. Both cockpit/cabin crew were professional and friendly specially on the return flight from Madeira - Lisbon (September 18th flight) EZY7608). Both flights were smooth despite the poor weather conditions. The only exception was the 40 minutes delay in Funchal but it was due to air traffic control restrictions it wasn't easyjet fault. Overall it was a great experience and I will recommend easyjet.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Dickeson","United Kingdom","2014-09-22","Will not be travelling with them again! I had a 3 year old daughter with me coming from Barcelona to Newcastle they put my 3 year old sitting by herself while I was in a different aisle. Luckily was travelling with family and a man sitting next to my sister said he would chance seats with her so she didn't have to be by herself. Staff onboard were so rude.","","","Economy","","","3.0","1.0","3.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Howell Eric","United Kingdom","2014-08-20","MCO-LHR via Atlanta. The internal flight up to Atlanta was surprisingly spacious seating in economy for this short flight. The transatlantic flight from Atlanta to London was on a B767 with a decent seat with good leg room. The IFE offers a good choice to occupy the time and the meal was ok and standard for economy. Delta is a no nonsense airline that does the job you pay for.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Alan Thompson","United Kingdom","2014-09-17","Gatwick to Bari. Ground staff surly as ever claimed to have announced boarding for those with small children but in fact did not. Cabin crew as nice as ever. Noticed we were circling Bari then captain announced weather was too bad to land. After further circling diverted to Brindisi as fuel low. Refuelled then back to Bari an hour and a half late. But at all times the Captain was great informing of the problem and steps to resolve it. Very professional and one can't ask for more.","","","Economy","","8.0","3.0","4.0","4.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Marla Kostis","Canada","2014-08-20","Flew MEX-DTW recently on Delta on a nice and fairly clean A319. Economy class seats had decent legroom - inflight wifi was a huge plus but no other IFE was on offer even in business class. Ham and cheese sandwich was served as a snack which surprised me as I expected no food in economy class. Flight arrived and departed on time. Staff were attentive and polite.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Jefferies Jane","United Kingdom","2014-09-17","I recently flew easyJet from Stansted to Edinburgh. I had only hand luggage plus a handbag. There was no problem. Coming back however I was told that I wasn't allowed to have my hand bag with me and it had to be packed in my hand luggage not easy because the things I'd bought whilst in Scotland. Made my case fuller than it had previously been but rules I suppose are rules despite that the seem to be different at each airport. Imagine my surprise then when the tannoy informed me that apart from my hand luggage I was permitted one bag of shopping! I wonder what would have happened had I put my handbag into the carrier bag. I'm not trying to flout rules but I find it very confusing when goalposts are changed.","","","Economy","","5.0","0.0","3.0","0.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Barry Woolnough","Australia","2014-08-18","Traveled from SYD-LAX return in Economy Comfort on Boeing 777-200. Service was ok but the seats are very hard and uncomfortable. Had a look at the Business class seats when disembarking and they felt just as hard. Really needs refurbishing.","","","Premium Economy","","5.0","1.0","4.0","4.0","4.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Lyttle","United States","2014-08-18","A few months ago I was flying home from Chicago via Minneapolis. I don't really care to connect but Delta had the lowest fares and I was okay with that. The flight to Minneapolis from Chicago was delayed due to a plane issue. The staff on the ground were excellent at handling the issue and on the plane they were helpful as well. Unfortunately this was not the case with the rest of the staff. Upon arrival to Minneapolis I had to run to my gate to make my flight. As I got there I had to argue with the gate attendant about getting my seat. Note I'm a 17 year old who can't book a hotel has nowhere to stay and needs to be on that flight the last one out that night. Thankfully the man gave me his seat and I made it home. Staff on the MSP-MCO leg were very rude. I was very unimpressed. I love Delta but it put a sour taste in my mouth.","","","Economy","","6.0","4.0","2.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Peng","United States","2014-08-18","We are a family of 6 going on vacation from San Jose California to Las Vegas with a connecting flight in Los Angeles. We missed our flight from San Jose to LA and therefore missed our connecting flight from LA to Vegas and therefore wasted a whole day (1/3 of our trip) in LAX. We missed our flight in San Jose because we did not arrive at the gate until the last 3 min of departing time. However two of our family members arrived at the gate early because they used the handicapped express lane at security point. The family members that arrived early told the gate agent that there are more people coming please wait. The agent was rude did not even page for our names and refuse to wait. By the time the rest of the family got to the gate the plane has already taken off 2min earlier which is 5 min earlier than departing time! This kind of customer service is unacceptable!","","","Economy","","","1.0","1.0","0.0","0.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","David Naert","Belgium","2014-09-14","BRU-LGW-BRU for £98 return including one piece of luggage. Beats Eurostar hands down in terms of price when you book last minute. Full outbound flight much lighter load on the return flight into BRU. Both flights delayed. Luggage on the belt when getting to the arrivals hall in LGW only a 2 mins wait in Brussels. At LGW the gate was only announced at 16.50 with the notice that the gate would close at 16.56 which made for a hasty trek across the famous bridge to the gate where speedy boarding had just been completed. Despite the delays all in all quite satisfactory flights.","","","Economy","","7.0","3.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","H Simmons","Australia","2014-09-14","I travelled Prague to Rome. I checked one backpack into the hold. I was carrying a small backpack which weighed about six kilos. I had a small bumbag around my waist which contained my valuables. I was told by this arrogant rude tall staff member to place my small bumbag into my backpack as he deemed it to be an extra bag. I have been travelling for 40 years and never come across this pedantic ridiculous rule. There were passengers there with three times the amount of my land luggage and many of them had their valuables in bags around their necks as well as their hand luggage. We also had to pay extra money from Split to Rome for hold luggage because it didn't come up on the Easyjet software app and it cost us more money at the airport. I won't be flying Easyjet anymore.","","","Economy","","2.0","3.0","1.0","0.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Smith","Japan","2014-08-18","NRT-ATL in business elite. The aircraft is an old 747 but renovated a few years back with the lie flat seats and if you're in the upper deck very nice indeed. It's quiet two toilets for less than 20 passengers and two flight attendants. The entertainment selection is excellent. My vegetarian meal was OK nothing special but not bad. It was a smooth and comfortable flight. The only complaint I have is about the service. The FA's on US carriers are very familiar and have a jokey attitude that I think most Americans quite enjoy. I have lived overseas for over 20 years and do not like that. I prefer kind polite service without the constant sarcasm and humor.","","","Business Class","","8.0","4.0","3.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Jonathan Drever","United Kingdom","2014-09-09","On-time departure as seems to be keenly adhered on any flights I've taken with easyjet. Informative flight deck and friendly cabin crew who for not one moment do I think want be be greeting every single passenger onboard but they do it and it's invaluable in my opinion leading to positive customer perception. Naturally being an airline of it's type anything you want onboard bar the toilet is chargable. Not a problem as what's on offer is priced reasonably the selection being good and if it's hot food you're purchasing it comes to you hot not lukewarm. Cabin crew seem to be far more visible during the flight than on some airlines which is undoubtedly a positive. Whilst no one expects them trolling the aisles for the who flight it is great to see them other than during cabin preparation and service times. Definitely an airline I'd have no hesitation in recommending. Comfortable on time flight priced competitively clean and comfortable cabin. Wishful thinking would have me hope some of the national airlines would embrace some of easyjets best practices but that will never happen so easyjet where practicable and price dependant would always be my first choice.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Ariane Saldebar-Stribling","Italy","2014-09-09","NAP-VCE. My last flight on easyJet was around March time frame. The luggage policy is a bit outrageous especially the carry-on policy. The flight was smooth and flight attendants were nice. Staff in Naples were very nice especially when i got mad about the carry-on policy. The staff in Venice were very nice they helped me get on my flight quicker since I was about to miss it. They were nice enough to hold my spot in line while I went to go pay for my luggage. Overall it was a good flight and airlines.","","","Economy","","7.0","4.0","5.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Yelmini Marcelo","Argentina","2014-08-13","I was on Delta Flight DL101 from Atlanta to Buenos Aires. The flight took of with some delay and after 2 hours in the air we returned again to Atlanta due to a problem with the plane. The problem came afterwards. We arrived at 4 am our new departure was delayed. Nobody from Delta provided a clear view of what the plan was. 12 hours after our original departure time we were still at the airport and nobody from Delta would give an answer. Last time on a Delta Flight for me.","","","Economy","","","3.0","1.0","3.0","4.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Karl Whitehead","United Kingdom","2014-09-06","Just flown back from Jersey to Liverpool after a week both flights on time cabin crew attentive and polite. Flight deck crew announcement going out patchy but coming back good all in all good flights. I'll travel again.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Brokaw","United States","2014-08-13","Was scheduled afternoon of 8/11/14 to fly from Lansing MI to Minneapolis then on to DFW. About 2.5 hours before flight received automated call that flight from Lansing had been cancelled and that they would call back with a rebooking (no explanation given as to why the flight was cancelled). Automated call back had put me on a flight out the next day at around 1.30 in the afternoon getting me to Dallas about 5.30pm on 12th. I called back and managed to get rebooked on a flight on the 12th leaving Lansing to Detriot at 6am then on to DFW getting in around 9.20am the next day (an effort to try to salvage most of the work day on the 12th). Arrived to Lansing airport about 4.30am on the 12th only to be told that the 6am flight was also cancelled (again gate agent had no explanation of why the flight was cancelled). Their only option was to put me on the same afternoon flight the automated service had booked me on the previous day. My 80-something year old parents ended up driving me to Detroit to make the 7.28am connection. Complained to Delta and was given a refund of about $29 (which I haven't seen yet). This didn't even cover the cost of the fuel my parents used to get from Lansing to Detroit and back).","","","Economy","","2.0","4.0","2.0","4.0","0.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Howell Eric","United Kingdom","2014-08-13","Economy LHR-MCO via BOS. First time in 4 years with Delta and I have to say I was impressed. The seat on the 767 out of LHR was fine (and I am a big chap) with good leg room. Flight attendants were professional if not a little unsmiling. Food service was good and drinks complimentary. The IFE was good with a good selection. The internal flight down to MCO was delayed an hour due to bad weather but we made up some time during the flight. For me Delta is a no nonsense service that ticks boxes without the wow factor.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Arvin","United States","2014-09-01","Prague to Rome Fiumicino (Terminal 2) 18 August 2014. Ground staff were extremely rude about their overhead baggage policy. Cabin crew was more bothered about gossiping rather than serving the passengers.","","","Economy","","2.0","2.0","1.0","2.0","","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Alex Luke","United States","2014-08-28","FCO-PRG. Flight went well and in fact arrived early. Seat cramped but I got what I paid for. PRG-FCO. Flight was full during boarding there was this rude ground staff. She forced everyone to cut down their baggage to one piece per person. I told her that during our flight to Rome they allowed us to bring 2 pieces per passenger. She said things like I ""dont care what you did in Rome this is Prague follow our rules"". This is unacceptable easyjet needs to train their employees.","","","Economy","","1.0","3.0","1.0","5.0","","","","5.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Sheldon","Switzerland","2014-08-28","Recently took 4 Easyjet flights: GVA-LGW-DME-LGW-GVA. Maybe I was lucky but everything worked out very well. Of all the flights only the first segment GVA-LGW was late about 40 minutes but I'd planned an overnight stay before the 07:00 flight the next morning. I booked exit-row seats for the two long flights to and from DME and on my return leg had the whole exit row to myself so I lay down and even managed to sleep. I found the FAs friendly and helpful the on-board food is fine with me though some healthy options would be nice.","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Larkins","United States","2014-08-11","Delta did not notify me of flight cancellation of a direct flight from PHX to JFK airport that was to leave at 8.30 which had been changed previously from 9.30 until we had arrived at the terminal. Put us on a flight to Atlanta Airport transferred to another flight to JFK. After boarding waited for about an hour to find out they could not take off due to weather. We were then put on standby at another Atlanta terminal. We had advised the counter person that we had a doctor's appointment in NY the next morning and needed to get there. In watching the monitor for open seats I noticed they were asking for people that wanted to upgrade to 1st class. We had paid for 1st class round-trip tickets and were not called to fill in those seats. Because I complained about the service we were able to take those seats. We arrived At JFK at about 1.30 am the next day. Because of Delta we paid for a $200 hotel room that we did not use. When leaving JFK on our return trip on Delta we sat on the plane for 1.5 hours for a cap from a baggage handler to be removed from engine that had been sucked into it we finally took off. We should have been treated more courteously and not like a herd of cattle especially as a 1st class ticket holder. We paid for more!","","","First Class","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","V Pardeshi","India","2014-08-11","I flew from Mumbai to Detroit with a layover at Amsterdam with the total flight duration of 18.5 hours. The delta flight from Mumbai left about 1.5 hours late and the flight from Amsterdam to Detroit left 15 mins earlier leaving us stranded at Amsterdam. I was then rebooked to fly from Amsterdam to Chicago and Chicago to Detroit all the direct Detroit flights being overbooked. I had no choice but to take the flight to Detroit the flight from Chicago to Detroit was being taken care of by ""United Airlines"".","","","Economy","","3.0","2.0","1.0","3.0","3.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Allen","United States","2014-08-11","July 25 2014 Miami - Atlanta - Asheville return August 3 2014. All flights leaving and returning on time. Clean aircraft. Pleasant flight attendants. Would fly Delta again.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","F Kieran","United Kingdom","2014-08-26","I flew on the 12th from Luton to Palma and return on the 19th. I admit I was slightly worried after reading some of the reviews on here but I was pleasantly surprised. Checked in online however this doesn't save time as you still have to join a long line of people waiting to drop their bags off. This wasn't much of an issue as it was only about 10 minutes but I didn't see the point of checking in ourselves. The aircraft was clean and tidy and the seats were comfortable enough for just over 2 hours. We were late taking off by 5 minutes which doesn't matter as we made up the time. The food on board was nice and not too expensive for airline food. Cabin crew were lovely and professional and captain was very informative. I thought this flight was better than the Thomson flight I took 6 months ago which was double the price!","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","David Pumputis","United States","2014-08-11","Took a flight from Phoenix AZ to Rochester NY with a plane change in Minneapolis MN. I arrived at Minneapolis 40 minutes between flights so plenty of time then we were told that there will be a delay because of mechanical issues and had to wait for a new plane. While we were waiting at the next gate we found out that plane was also delayed for mechanical issues. The replacement plane finally arrived 2 hours later we boarded and were just about to back out of the gate when the captain announced that we will be delayed for mechanical issues. I arrived 2.5 hours later from my scheduled arrival time. The return trip wasn't any better the plane arrived 2 hours late. I arrived in Atlanta as my connecting flight was taking off. That was the last flight out of Atlanta until the next morning. I got my ticket no problem but when I asked about a hotel. They would only give me a coupon for a reduced rate. I felt I shouldn't have to pay for something g that wasn't my fault. So I got to spend 12+ hours in the terminal. Never flying Delta again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Hunter","United Kingdom","2014-08-20","EZY5336 17th July 2014. On the plus side Easyjet are pretty punctual but two issues made recent trips just too irritating. Firstly the baggage drop at Gatwick is woeful. You really should not need to arrive 2.5 hrs before departure and queue for an hour or so just because EZ can't be bothered to have all the desks open (or rent some more). Staff shout out destinations so those about to miss their flight can go to the front of the queue. Perhaps it's better not to arrive too early and just wait for the 'late shout' - it's probably quicker! It's not as if EZ don't know how many customers are due to arrive each day so they really should plan things better. The 2nd irritation is being called to 'board' when at the gate. This isn't really boarding at all because typically you just show your boarding card and passport and enter a holding pen (eg Toulouse) and wait there sometimes for 20 minutes or so. Again it's for Easyjet's convenience/saving not the customers'. Why call family groups first so > they can stand for longer rather than call them last? Sometimes Easyjet can be good value but often they are about the same price as flag carriers but the service remains very budget airline. For me I'd pay a small premium for a decent airline. But if you don't mind queues shouty staff and noisy sales announcements on board they're OK. Better than Ryanair though.","","","Economy","","4.0","2.0","2.0","3.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Seymour","United States","2014-08-06","Flew late July on Delta round trip from Minneapolis to Beijing and back with two layovers in Seattle (SEA to MSP was on Alaska Airlines code share not included in ratings). Booked through travel agency. Overall an enjoyable and satisfactory trip. Only item of note is that a travel companion lost her passport on the MSP to SEA flight and couldn't board the plane to Beijing in Seattle help staff at SEA were very helpful and accommodating they got her passport back and put her on the next flight to Beijing.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Nesbitt Paul","Thailand","2014-08-18","LGW to Nantes. They say you get what you pay for but this was more expensive than the scheduled flight from London City. I fly multiple times/year normally long haul and I have never seen such rude uncaring staff as the ground staff at LGW. As commented upon by another reviewer silly me for checking in a bag as this then meant that I was told to stow my laptop under my seat as the overhead bins were for those with trolley bags. Check-in was a scrum added to by having to climb over those whose bags were overweight by a couple of paperbacks and were forced to re- pack their suitcases. Never again.","","","Economy","","3.0","3.0","1.0","1.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Doebbler","Switzerland","2014-08-18","GVA-VCE GVA-LUT LUT-GVA GVA-ORY ORY-GVA. A terrible airline usually late has own rules which it does not follow poor security poorly trained staff at gate and on plane. The only reason to fly Easyjet used to be the price but with the delays and increased baggage costs you need to add about 50% to fare to compare.","","","Economy","","","1.0","1.0","2.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","David Carmichael","United Kingdom","2014-08-18","Within the last 2 months I have travelled with Easyjet 6 times all Glasgow to Bristol return. Flights were always on time onboard staff friendly and not over pushy with onboard sales. Overall a very pleasant experience.","","","Economy","","10.0","3.0","4.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Snow","United States","2014-08-06","I was almost convinced to switch to Delta from US Airways and United where I have status. For 3 of 4 legs of travel the flight attendants and gate agents were friendly and professional and the service was good. This was my second flight on Delta and I was unfamiliar with their seating protocol. On August 8 Flight 5151 from LGA to CLT I asked a flight attendant if the flight was full and if I could move my seat. She did not refuse. Another flight attendant arrived and the two attendants had a less than professional conversation. She then walked up to me with a flight manage at and asked if I was passenger (name) and then said I could not sit in this seat because these seats were Premium. It was a false show. The first attendant could have asked if I'd like to upgrade to Premium or provided an honest response simply saying ""Unfortunately no."" Honesty integrity and professionalism is important.","","","Economy","","3.0","3.0","1.0","3.0","0.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Baumeister","Thailand","2014-08-18","Flight with family Rome to Basel. At boarding no information of which gate to take. Waited for 2 hours until we were brought to aircraft. In front of aircraft bus turned around and brought us back to gate. No information why. After 4 hours we were told we might get a flight at 10 pm (instead of 1 pm) to Geneva then Bus to Basel - at 3 am in the morning when the airport was closed! They promised us a refund which was later denied and only given a flight two days later. Service the worst I have ever experienced. Unacceptable. Will never use again.","","","Economy","","","2.0","1.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Shah","United States","2014-08-02","Last year I had a flight from Dubai to Atlanta. The flight was supposed to take off at 9.30pm from Dubai. We were told that the flight was delayed 3 hours. At 12.30am they said it was still delayed by 4 more hours. At 4.30 they got everyone onboard and the flight didn't take of until 9am. Then they announced that due to some technical faults the flight was cancelled. We were asked to sit in the Airport Lounge for whole day. After 15 hours the flight took off. Overall the flight was delayed by approx 27 hours. They did not want to provide hotel accommodation the staff were very rude. No one was interested in responding to our questions.","","","Economy","","","1.0","1.0","2.0","2.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Koenig","Brazil","2014-08-02","GRU-ATL-MDW and SEA-DTW-GRU business class. Very comfortable truly lie-flat seats in 767s for the international legs (maybe not quite as nice as the A330s of US Airways in biz class). My wife had asked for boarding assistance due to an arm injury and she said whenever she made any move on the GRU-ATL leg an attendant was at her side almost immediately. No Delta club at GRU so had to use the somewhat smaller and more basic Gol Airlines club. First class for the ATL-MDW and SEA-DTW legs was your basic domestic first class. Nothing spectacular but fine. Decent selection of movies at least in the 767s.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lucy Hardy","United Kingdom","2014-08-13","Edinburgh - Bristol 8 Aug 14 arrived at Edinburgh airport early so asked if I could transfer to an earlier flight was transferred immediately and given an extra legroom seat free of charge without asking by the very helpful lady on the information desk and also speedy boarding. Use easyjet frequently and they never disappoint.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Saketh Rahm","United States","2014-07-31","Flew DEN-JFK then CDG-MSP-DEN in Business. Was pleasantly surprised as I had not travelled DL in about 10 years. Domestic segments decent with excellent service and meals. Crew chatty and actually acted like they wanted to there. CDG-MSP with flat seats on A330. Crew were okay but still miss the class of European carriers and kindness of EK/SQ. No smiles and rather perfunctory service. Food better than AF and seat much better; Entertainment was excellent with big screen and got about 3 hours of good sleep. Only negative was appalling ground staff at JFK- rude surly and could care less. Will avoid JFK as best as I can.","","","Business Class","","8.0","5.0","3.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Salmon","United Kingdom","2014-08-13","Flight from Gatwick to Rhodes 30/07/14. Baggage drop was sorted within 5 minutes while we watched massive queues at all other airlines desks getting impatient. Found this quite amusing! Were then put to the front of the passport queue by an Easyjet staff member to save us some time too! Straight onto plane and we left early as everyone was on board early - great! Service was friendly on board but basic. Smooth flight with no gimmicks. Quick at other end too. Coming back was even better - 5 minutes from getting off the coach to being sat in departure lounge while everyone else joined their huge queues again! Does what it says on the tin really!","","","Economy","","10.0","3.0","4.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Goodman","United Kingdom","2014-08-13","Flew LGW - Bordeaux on 26th July 2014. Gatwick check-in a complete nightmare - massive queue despite arriving 2.5 hours before the flight. Speedy boarding equally chaotic as some non-'speedy boarders' had already started queuing at the gate and stayed where they were. The two queues then became mixed up with the 'families' who were also trying to board first so 'Speedy Boarding' really not worth the trouble and checking in on-line academic as everyone had to queue anyway.","","","Economy","","7.0","3.0","3.0","3.0","","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Muller","United States","2014-08-13","Flew from LGW-BFS. First of all our cabin baggage was just 2 centimetres too long and because of that wanted to charge us 45 pounds to put the bag in the hold. Very rude about it. Gate agent who thought she had a little bit of power. So they have us a rubbish bag out of the bin to put our stuff in. By the way this bag has flown in the easyJet cabin before without a problem. When we boarded the plane we told a cabin crew member and rudely said to us ""You must have got away with it before but you didn't this time."" We even saw bigger bags than our one going in the overhead lockers! We told a crew member and he said ""Well I'm not checking the bag sizes."" No customer courtesy! Next my grandmother is disabled and when we boarded the plane since one of our family members booked the flight didn't choose the seats they gave us a window and a middle seat. My grandmother is claustrophobic and has arthritis. We asked if she could have an aisle seat and said there was nothing that could be done and that she would have to take that seat. Not one bit of sympathy! The man who had the aisle seat was kind enough to let her sit on the aisle and he sat at the window! No courtesy from the staff! No help! Outrageously not allowing our bag on because of the wheel being 2 centimetres too long when bigger bags we saw were allowed on!","","","Economy","","4.0","3.0","2.0","3.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Kelly","Australia","2014-07-29","One thing I find really ironic with Delta Airlines is at the beginning of the safety video they state that ""your comfort and needs are our first priority"" when it's is absolutely not the case it seems like it's the profit Delta can make. I'm not normally one to complain however after flying with Delta 3 times something needed to be said. From LA to NY return and from NY to Honolulu my family were unable to have seating together due to not booking a 'particular way' despite the fact we booked months in advance! It seems this manner of booking was only available to people who booked in USA as no information on booking allocated seats was known to us (Australian origin). Moreover we weren't the only people who encountered this issue. Another passenger was unable to be seated with their 4 and 8 year old children due to their ridiculous seating policy. Do it the right way Delta first checked in first choice. Service was bad. Rude at check in. Rude and unhelpful at the gate and even on flight they held their tradition by attendants having domestic quarrels on the plane around passengers. Food is terrible all flights are over 5 hours and only offered 2 biscuits or a small bag of pretzels unless you pay. Some entertainment also unavailable; however what was available were decent movies. Surprisingly Delta can do something right. Save your time money and hunger for an airline who cares about their passengers needs. This service isn't even worth the $10 you would pay to watch the entertainment available.","","","Economy","","1.0","3.0","2.0","1.0","4.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","I Hiberman","United States","2014-07-29","ATL to UIO on DL 673. Flight was on an ageing 757. Paid extra for comfort class row 19. Narrow seat due to tray in arm rest. Try was broken and FA could care less. Offered no help. Food of poor quality/taste. Entertainment system from last century. Crew member makes PA announcement for anyone needing the lav to go before they pull the carts. 10 people queue up in front of my seat and wait. Crew fighting with each other over cabin responsibilities. Extended delay in FA picking up dirty trays which sat for almost one solid hour. Bad flight in every regard!","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Henshaw","United Kingdom","2014-07-29","JFK-YUL on Delta Connection embraer regional jet. Terminal 2 at JFK must be the worst place in the world to change planes. After entering the path to the aircraft it became worse as the metal tunnel seemed to be falling to bits loose floor and walls looked like they had been run over several times. Inflight service was dire and not at mainline airline standard - inflight entertainment consists of the safety briefing and looking out the window. Inflight snack service consists of biting your own fingernails. Although flight was early this level of service is what I expect from cheap airlines like Ryanair not those charging a premium price. Look for alternatives.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Linnie","Ireland","2014-08-11","BFS-EDI EDI-BFS July. Outbound flight slightly delayed due to a technical issue but no fault of the airline outbound flight was great! Attentive cabin crew A320 spacious and modern adequate legroom for this short flight ended up arriving early in EDI despite this short delay. Return flight on A319 was very much the same story! Will definitely use EZY again!","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Jenkins","United States","2014-07-27","My latest flight on Delta was PHL-MSP-AMS-ARN-AMS-JFK-PHL. Why such a circuitous route to Stockholm? Delta's service: I seem to be the lucky person who gets a great flight crew (even when in Coach) good food and on time departures. The upgrade of the business cabin to business elite with lie flat beds was a great way to fully relax and get quality sleep. Even though I am now based in USAIR/American country I still fly Delta - and know a lot of great people in all of their hubs. Only drawback is their very restrictive FF program. But day to day I would rather have a good flight experience over using my miles to upgrade.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Davide Greco","Italy","2014-08-03","Flew MXP-HAM on July 4th and back three days later. Onward flight delayed half an hour but no big issue as I was travelling for leisure and Hamburg was my final destination. Plane reasonably clean and comfortable crew friendly even if not as professional as you would expect them to be (often making jokes and laugh among themselves). Seat assignment worked fine so the boarding was smooth even though a bit slow both ways as they start to queue people at the gate well in advance. The best things were price and schedule which is what makes you choose a low cost carrier at the end. I often fly Ryanair as they are based in Bergamo where I live and work and it had been a long time (8 years) since I last flew with Easyjet: this experience was ok and I will still consider them as an option for future trips.","","","Economy","","7.0","3.0","3.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Bill Jackson","Spain","2014-08-03","Mykonos to Rome and no complaints at all. The bag drop at Mykonos airport was swift boarding was easy and it was a very comfortable flight.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Rasley","United States","2014-07-22","Flight DL0056 Detroit to Heathrow: Passenger console did not work neither reading light nor audio/visual entertainment. For almost 7 hours I had nothing to do as I could not read or watch video. I asked for assistance but received no help or offer to move me to another seat.","","","Economy","","2.0","2.0","2.0","3.0","0.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","K Kerr","United States","2014-07-22","Flight 1545 on July 18 did not have the full snack loaded for the first class passengers. So they served a ""fruit plate"" complete with pickle to go with the absent sandwich. Beware of first-class seats. The front rows do not have any place to put your feet. You pay a lot for a seat with little leg room.","","","First Class","","2.0","1.0","4.0","1.0","0.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Daniel Rubiniak","Israel","2014-07-22","Frankfurt - JFK on a B763. Very good experience: Nice seat pitch (for comparable ranks) cheerful and attentive service tasty meal and punctual take off.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Perrin Michel","Brazil","2014-08-03","Venice-CDG. Very worn out Airbus. Outside (paint) and inside! Priority check-in and boarding were a bit messy. Captain was great.","","","Economy","","5.0","3.0","3.0","1.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Fraser","New Zealand","2014-08-03","LGW to INV. 1) 'Bag drop' and online check in a complete joke when you still have to join a mammoth snake like queue and basically 'check in' anyway! What's the point? 2) Those passengers who do pay extra to check in their hold baggage are only discriminated once on board. The new cabin baggage policy means most passengers take trolley bags on - fair enough. However those who don't and have a small bag or daypack are expected to forfeit their leg room so trolley bags go in the stowage bins. 3) Nice new clean aircraft attentive crew. Pity the magazines were stained torn pages missing and out of date. Basic service. If you can't be bothered replacing them please don't have them in the seat pocket. I gave up looking for the 'menu' because the magazines were filthy. 4) Sorry bring back full service airlines. Altough Easyjet do a good job of letting you know your flying low cost are their prices really that low?","","","Economy","","3.0","3.0","3.0","2.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Claudio Conca","Italy","2014-07-17","My experience with Delta was extremely frustrating. I bought 3 tickets from Milan to Denver with stop in Atlanta. One month before departure Delta changed the itinerary in Milan-JFK-Minneapolis-Denver which was exactly what I was not looking for (2 stops rather than 1). Too late to change tickets because of high prices. From NY we took off more than 2 hours late most time spent inside a super hot aircraft on a taxiway and consequently we were not able to get the flight from Minneapolis to Denver. Rescheduled for the next day we were forced to spend the night in the airport because the customer service horrible was not able to find a room in Minneapolis. Next day we took off late again.","","","Economy","","1.0","2.0","2.0","3.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Y Mirindi","Belgium","2014-07-29","BRU-SXF. Flight on time boarding was quick on the new looking A320 cabin seat pitch seemed better than Wizzair or Ryanair. The crew were very friendly and flight deck informative. The food/snack selection on board was not very expensive. EasyJet definitely delivers a good low cost product.","","","Economy","","8.0","4.0","4.0","3.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B Depaepe","Belgium","2014-07-29","Flew BRU - LYS 16/07/14. Boarding on time the plane an Airbus A319 good and clean. Seats are comfortable but the pitch is a bit small. Portuguese cabin crew very kind and professional. Snacks on board are a bit expensive but it's not necessary for a 1 hour flight. Arrival on time. Value for money: very good.","","","Economy","","8.0","3.0","5.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Macdonald Jon","Switzerland","2014-07-15","Flew from Amsterdam to Boston DL267 Economy Comfort service was excellent FA's chatted and were very kind. I have noted that past reviews of Delta are not very good but that seems to be inter-American and not Delta's international flights. The Comfort seats have plenty of leg-room and are very good for a 7 hour flight and as they are just behind Business Class you de-board very quickly ! Flight back DL266 was just as good so I will be telling everyone to fly Delta.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","W Milner","United States","2014-07-12","Flew from Atlanta to Las Vegas return for business convention. Smooth on time flight both ways excellent service and professional staff. On the flight back we sat on the tarmac for an extra 10 minutes or so. The pilot then proceeded to the runway. On the way he explained that he requested an alternate route out of Las Vegas since he wanted to avoid storm clouds and turbulent weather. I'm a nervous flyer and I was very impressed that Delta will actually do this. I'm sure it affected there on time statistics and probably cost Delta more in fuel expenses to take an alternate route. I will fly Delta from now on.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Morley","United Kingdom","2014-07-29","7.45 flight from Gatwick to Gibraltar diverted to Malaga due to fog my son travelling alone (aged 16). Member of crew says on tannoy ""bus service will take you to Gibraltar"" that's it. Remember it is 135km away. My son quickly goes to toilet gets through passport control and gets his suitcase (one of last off carousel) goes to find bus and nothing - no Easyjet rep no directions nothing. He reckons max 10 mins from when he got his suitcase to when he was out in foyer/concourse etc. Eventually he finds the Easyjet Malaga desk on a different floor basically zero interest tough. Numerous calls to Easyjet UK - absolutely hopeless said they had no obligation to get you to your end destination if you missed a bus they provided they admit they never do a head count on the bus. We have a 16 year old 135kms from his destination and Easyjet on site answer is ""tough go and use public transport"".","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Kieran","United Kingdom","2014-07-29","Glasgow to Berlin Schonefeld (17th July) and back again (27th July). Flight was on time in both directions check- in was straight forward we had booked extra leg-room seats so used the speedy boarding check-in desks which saves time. Staff are always friendly. Fares have gone up in price a fair bit though!","","","Economy","","8.0","4.0","5.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","John Wright","United States","2014-07-10","Business Elite MSP-SEA-PEK-SEA-MSP. All Sectors were excellent. International Service was fine. Food was good. All Flights were on time and had a chance to use the new immigration Kiosk's. It was a little faster. Not sure why but got a hand written note from the purser thanking me for my business. I see a definite improvement with Delta. I hope it continues.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Moyer","United States","2014-07-10","No more pre-boarding for passengers with children really? On a recent flight my family was instructed that Delta no longer allows passengers with small children to pre-board because there is now a pre-board fee that passengers are paying and 'got upset' that others were allowed to do so for free. This is yet another example of how Delta airlines are cutting service and delaying the overall boarding process. As a business owner and traveler I understand the desire to make money but this is going too far! Going forward I will research flights and airlines that are willing to accommodate my traveling family. My extra dollars will be well spent on an airline that values service first and foremost.","","","Economy","","5.0","4.0","5.0","4.0","0.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Weingrad","United States","2014-07-08","I've flown Delta about 15-20 times. 90% of those trips have been work trips where I've not been given the option of flight provider. My current trip to Alaska from PHL leaves me without either of my bags because the Delta connecting flight out of MSP was 45 minutes delayed. Why was it delayed? Because they needed to kick 8 people off due to weight. This makes me wonder if they knew where they were flying before we got on. How can this oversight occur? Either way when I arrived in Anchorage to catch the connecting flight I had to run across the airport to make my flight with no time to spare. My bags didn't make it. Well now it's the next day and they can't confirm when my bags will arrive.","","","Economy","","","2.0","3.0","1.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","McMahon Desmond","Australia","2014-07-25","6/6/2014. I can not believe the bad reviews from others from Australia my wife and were a bit hesitant to use easyjet but had no choice from Montpellier to London and they were as good as any airline.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Thomson Ian","United Kingdom","2014-07-22","This was a flight from Gatwick to Edinburgh on July 9 2014. My first complaint concerns the lateness of take off (an hour). Then we were assigned the last seat on the starboard side of the aircraft despite my wife requiring wheelchair assistance. The return journey on July 18th left right on time but on landing was assigned a parking space in the international section of the airport. This entailed a walk to a bus to enable passengers to get to baggage claim. Of course with my wife requiring wheelchair assistance we were kept on the plane till an ""ambulance"" vehicle arrived to take us to baggage claim. This took up to close to an hour while a friend waited in flight arrivals to take us home. Overall not good enough.","","","Economy","","2.0","2.0","5.0","3.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kashy Daniel","United States","2014-07-08","My flight was delayed not for any weather or mechanical issue but because the captain of our plane decide not to show up to fly us. It has been almost double the flight time itself waiting in the terminal. This is completely unacceptable and I am disappointed with Delta who have always been a dependable airline. The remainder of staff handled it very well but I lost a lot of faith in Delta Airlines today.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Sun","United States","2014-07-08","Flew DL #231 from Amsterdam to Boston on July 6 and I have to say that it was a great flight. On time departure early arrival. Very tasty meal (Thai chicken) perfectly adequate amount of food. Nice snacks first an ice cream then a sandwich. I really appreciate the large bottle of water everyone gets after the meal service. Inflight service was very efficient though I think the flight attendants could have smiled a bit more. Seat size and pitch were comfortable and I'm not a small person. Inflight entertainment was outstanding - a huge choice of movies both new releases and older classics - that I really didn't want the flight to end. Perhaps I'm just easily pleased but I found this Economy Class experience to be very good.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Romanenko Illia","France","2014-07-22","Paris-Berlin-Paris in February 2014 and Paris-Pisa-Paris in March 2014. While boarding in Paris Orly is more or less fine the airports of Berlin and Pisa are awful the staff are impolite and indifferent and the boarding process is extremely badly organised. Actually in Berlin and Pisa they announce ""boarding"" while the plane is not actually there put all the passengers in the small room with no fresh air and place to seat. Above mentioned airports are very small and look like hangars. Easyjet writes that the boarding ends 30 minutes before flight while actually it opens 30 minutes before or sometimes even later!. The positive thing is that their flights are more or less on time and the tickets are relatively cheap (but not always).","","","Economy","","6.0","4.0","3.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Perrin Michel","Brazil","2014-07-22","CDG-Biarritz. On 11 A & B seats (speedy boarding + better pitch). No disappointment. However we paid for better seats. After doors closing a passenger came from a normal seat and sat in 11C. Some airlines would prevent it. However the situation was worse as that passenger was extremely rude/threatening and tall/large invading my space all the time. Crew did not act and we did not know what to do. It could have been avoided by them.","","","Economy","","8.0","4.0","2.0","0.0","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Briggs","United Kingdom","2014-07-22","LGW-VEN 17 July. If you wish to be treated like cattle and snapped at by the ground staff then choose EasyJet. Cabin Crew are OK but ground staff terrible. You can carry a sizeable trolley bag but if you have a laptop and briefcase they are not allowed even though the combined size and weight is half that of a trolley bag. Do not expect logic or intelligence to play a part.","","","Economy","","","2.0","1.0","4.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","George Thomas","United States","2014-07-08","SFO-ATL on June 27 apparently an equipment change where I went from exit row aisle to row 45 next to the toilet. Not bad for a platinum 2 million miler! Finally found a gate manager who helped fix the problem but none of the front line employees can make a decision.","","","Premium Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Miller","United States","2014-07-06","Flight 718. This flight was booked almost one year ago. All 15 family members had seats together. Now we are leaving in a few days and guess what? Three members of our family have had their seats changed. When asked to give us back our original seats the representative supervisor stated they could not accommodate our request. They stated they have the right to change any seat. Well why can't they do the right thing and accommodate their customer and give us back our original seats and move the passengers to our new unwanted seats.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Ocampo","Colombia","2014-07-06","Flew BOG-JFK-BOG. Check in at both ends flawless both flights left on time and arrived before schedule which I think is a great achievement. Service was good breakfast on the BOG-JFK very poor meal on the JFK-BOG was much better. Seats were uncomfortable but we had a great price for our tickets.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Heather Williams","United Kingdom","2014-07-20","We were caught up in the recent Air Traffic Control strike and while sat with our bags waiting for our transfer to the airport back to Bristol our flight was cancelled. Our only complaint was the text advised of the flight cancellation and what to do re compensation but did not tell us what to do at that very moment. We decided to make our way to the airport anyway and once there joined a queue of other confused passengers. Anyway to cut a long story short we were put in a 4* Marriott Hotel full board for an additional 3 nights at no cost to ourselves. We had agreed to take the Gatwick flight back on the Saturday as this was the only flight available but on reaching the airport early we asked if there might be any chance that there were places on the Bristol flight. We were told to return in an hour and on returning found the lady on the desk had saved 2 seats for us and we were home by midday.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Cristea","Romania","2014-07-20","Palma de Mallorca to Rome Fiumicino on July 3. Bit late departure and arrival explanations (crowded airports) and apologies from cockpit pleasant short flight nice overviews of Balearic and Italian coasts.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Marquis","United States","2014-07-06","Daughter took a flight from RDU-LAX. Flight attendant asked her to move her seat to accommodate a family who wanted to sit together then gave her a seat that didn't recline. It was unfortunate because a) by the time she realized she'd been duped the flight was taking off - and b) she just started flying and didn't know her rights as a passenger. My daughter did the airline a huge favor and got duped. It's a shame since my husband is an elite member who has been raving about Delta's supposed great service.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Linda Boumarafi","United States","2014-07-06","My experience started in Chicago on a flight bound for Phoenix via Minneapolis and a weather delay in Minneapolis. The experience quickly went from bad to abysmal after being delayed in Chicago. The flight crew could not help anyone with connections in Minneapolis. Although it was still afternoon the 800 number people were unable to come up with any alternate route. After nearly 4 hours of delay which included all the passengers deplaning we were loaded onto the plane after the gate next to us with a later flight going Minneapolis loaded. My flight to Phoenix which had also been delayed due to weather left 30 minutes before I got there and had our flight gone first as it should have I probably would have made my connection. But the Delta personal were unable or unwilling to deal with passenger issues like this. Instead I bunked down in the Minneapolis airport overnight. Meals were not provided even though all the restaurants in the airport were closed or closing when we arrived. The next day after 27.5 hours of travel I arrived in Phoenix but one of my bags did not. So while I understand that weather happens this airline has an appalling lack of kindness consideration or concern about getting people and their luggage to their destination.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P McSherry","United States","2014-07-06","I bought a First Class ticket on Delta from Detroit to Newark. I'm on my third day of attempting to get there. There were endless delays and finally cancellation of the flights the first two days. I was on standby for two morning flights which took off. Delta was upgrading passengers on both flights and left me in the lurch. Passengers were getting information about further delays before the Delta agents were. Delta wasn't responsible for the cancellation of the flights but they didn't do anything to get me to my destination in a timely fashion. The ticket I got for today's flight is in coach which is OK with me as long as I get to my destination. Later I got what Delta called a ""complementary upgrade"" - and I'm thinking complementary nothing I paid for a first class ticket. The only thing Delta is excellent at is the phrase everyone at Delta seems to have been trained to use (hence insincere): We apologize for the inconvenience.","","","First Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Craig Bennett","United Kingdom","2014-07-12","Manchester-Tenerife. Late June. All I can say what a fantastic flight. Bang on time both ways even with the air traffic strike in France. We even landed 30 mins early into Manchester. Perfect. Now let's get to the reason I'm writing this review and that's the crew. Smart smiling and when an elderly lady was taken ill on push back she was dealt with the utmost professionalism that made her elderly companion at ease. I most certainly will fly with easyjet again.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","O Tatiana","United Kingdom","2014-07-12","Third time flying and delay is 2 hours plus each time. Sitting in Geneva airport and all 3 flights from here (London - 2 flights Venice other) have delays this afternoon 7 July 2014. An easyjet employee had just lied to us he was not aware of any delays to our flights minutes away from an announcement of a multiple hours delay (so that we enter duty free zone where there is obviously no service desk of easyjet). All delays are due to faulty aircraft and not weather conditions. Vote zero out of 10 for easyjets' faulty aircraft no service desk / absence of client service and unqualified staff. My experience with Ryanair recently has been significantly better - no delays and landing on time.","","","Economy","","","2.0","1.0","2.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Lusica","United States","2014-06-30","Traveled many times with Delta and so far one airport layover stay due to delays which was fine at first until this time around. Had to stay overnight in Atlanta. Customer service is horrible. Flight times change a lot. One time I had to change an existing flight but the flight that I changed to got canceled. I do not understand why I couldn't get a reimbursement for the change fee when the flight that I wanted doesn't even exist anymore. Now that I know better I'd rather pay for a more reliable airline than stick with cheaper fares for essentially a game of chance. Will avoid this airline in the future.","","","Economy","","2.0","3.0","2.0","3.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Suzanne Lagan","United Kingdom","2014-07-08","I have been flying with easyjet for years on a regular basis and have recently been disappointed with how rapidly their customer service has declined. The last 3 times I have attempted to fly with easyjet have been disastrous and unnecessarily stressful with little compassion or understanding from staff who can only read legal requirements. The first was when I had a flexifare and attempted to change to earlier flight as per the terms and conditions of this flight but due to an error of assigning the right reference number they charged me a whole new fare. A month later I was going home for the weekend to see my family (I live in London my family in Belfast) and arrived at the airport on Friday to be told the flight was overbooked and they could offer me a flight on Sunday afternoon which of course was useless. This flight was reimbursed with the standard compensation which only just covered the return flight I lost as this was with a different airline. Finally last weekend when I didn't think easyjet could ruin another trip for me I arrived at the airport intending to get my 8pm flight to Edinburgh but the plane had been 'substituted' for another flight so we would only get our flight at around 1am! I asked customer service if they could arrange a hotel or taxi as I would be arriving to a city at 2.30am and I had been planning to make an onward journey but they refused saying my options were 1) to accept the delayed flight and get a refreshment voucher 2) take the 9.30 flight to Glasgow. I decided to go to Glasgow and would have made the last train to my onward destination but low and behold that flight was also delayed. So instead of arriving at 9.30pm to Edinburgh I arrived to Glasgow at 11.20pm. I asked for a refreshment voucher but was told I had a choice between accepting the late flight with a voucher or the Glasgow flight - what options! Easyjet will push away their loyal customers for becoming too greedy.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Campbell","United Kingdom","2014-07-08","MAN-PFO-MAN. We use easyjet several times a year to European city beaks and to Cyprus. Never had any issues with them. Outbound flight was 30 minutes late due to the late arrival of the aircraft but the pilot made this up. It was the week of French ATC strike. Return flight 30 minutes early arriving. Slightly more comfortable on our return at it was on an A320.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Trevor Wilson","United States","2014-06-30","Flew Delta first class from Atlanta to San Francisco quite possibly the worst flight crew ever more interested in talking to each other than helping passengers one flight crew tried to give my blazer to 2 separate passengers before it got to me unacceptable when you pay to fly first. Cramped seating did not help matters either. A very unpleasant flight.","","","First Class","","3.0","2.0","1.0","2.0","2.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kimberley A Scheffers","United States","2014-06-30","Delta is extremely frustrating to deal with! We took a family vacation to Alaska. There were 8 of us and we had two stops each way. I reserved seats when I booked the flights. When I checked in online for every flight for all 8 of us I found that all of the seats had been changed for every flight! We were on a family vacation and I picked seats for a reason. The answer I got every time I called was that they switch planes a lot and the seats don't match. I can't imagine that all of the planes were changed! I hope that I never have to fly Delta again! They need to take lessons from Alaska and Southwest!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","K Hamilton","Ireland","2014-06-30","Marked difference in quality and service between transatlantic and domestic flights travelled Dublin to PDX and back via ATL and both transatlantic legs progressed well with excellent service and no delays while both internal flights were delayed onboard service was spotty at best and boarding was sheer pandemonium. I have never appreciated Ryanair more than after my first experience trying to board a domestic flight in the US.","","","Economy","","5.0","3.0","2.0","2.0","5.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Stanonik","United States","2014-07-06","Rome-London. Next time I will spend the extra money and save all the headache and hassle! 1.5+ hour wait at Rome airport just to drop the baggage. There were around 500 people in line and only 2 agents working. When the staff was questioned about additional agents they said they did not expect these numbers! Like they didn't know how many tickets they had booked for the day? Those passengers who had close departing flights were given priority so those of us who had arrived at the airport in appropriate time were made to wait even longer. After this fiasco we were informed our flight was 2+ hours delayed but we had to wait at the gate the entire time in case they decided to take off earlier. Completely unorganized and uninformed every time I use this discount airline I pay with patience. Flying out of London last year was the same story - ridiculous wait times just to drop the baggage. I suggest they charge a little more for flights and hire more agents!","","","Economy","","2.0","3.0","3.0","3.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Ireland","United Kingdom","2014-07-06","Used Easyjet for the first time on return flights from Edinburgh to Krakow and was very impressed especially when compared to Thomas Cook Thomson etc. Check in was slick and easy and flights were on time (both landed early). The A319 and A320 planes were modern clean and comfortable (much more leg room than the above mentioned). Will definitely be my first choice in future.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","V Smith","United Kingdom","2014-07-06","For the second time this year we flew with Easy Jet from Southend airport. We went to Poland in March and have just come back from Portugal last week (27th June). On both occasions we wanted to have food on the plane on the return journey back to Southend. On both occasions after the first couple of rows had been served there were no more sandwiches bacon rolls or anything substantial to buy. Four of us coming home from Portugal last week missed breakfast as we left the hotel too early but then our transport to the airport was 40 mins late anyway this meant we only had time to check in and go straight to the boarding area for the plane which meant we were all ravenous by the time we boarded! A muffin each on the plane was the best EasyJet could offer. Why advertise all the meal options in the on-board magazine and then not have any to sell?","","","Economy","","5.0","4.0","4.0","1.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Gatos Spyros","Greece","2014-07-06","SKG-FCO-NCE and return on A319. All flights with minor delays but on time arrivals. Clean cabins friendly and nice crew on all flights. Reasonable prices of onboard shop.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Pomeranze","United States","2014-06-25","Short flight Shanghai to Narita. Very well done. 777 Business Elite has an odd layout can't see out window even in window seat without craning neck. Other than that comfortable nice breakfast and excellent professional crew. Bring that style to domestic flights and Delta will succeed.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jo Carryer","United States","2014-06-25","Delta 2366 JFK to MSP. Delayed for broken plane - we were in line to take off when they decided a broken panel light warranted fixing. We had no gate to return to at JFK so we went to the maintenance lot and were bussed back to the terminal. Had to wait for a new plane (another hour). Re-boarding pandemonium. Most frustrating was waiting another hour on the tarmac before taxi-ing await from gate for catering. this was around 11.30am. We got nothing to eat drink except one bottle of water. Arrived MSP around 12.30am. Pretty awful. Stewardesses standing around on their cell phone. Skip Delta if you have the chance.","","","Economy","","2.0","1.0","2.0","2.0","0.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","George Bosse","United States","2014-06-25","Flights in purchased domestic first class with changeover in Minneapolis. Lots of weather delays and was kept well informed and phone conversations with customer service were pleasant. The first three legs of the journey were nothing special. Notably the quality of the product purchased was only that of a larger seat. Inflight service was casual at best and I would not call it friendly. We were tolerated and it kind of felt like we were an inconvenience. The last flight however had a flight attendant who was service oriented and actually took care of the customer properly and a meal was served. To me this tells me that there is a quality issue at Delta. The inflight service product is not consistent.","","","First Class","","4.0","4.0","2.0","2.0","1.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Glasby","United Kingdom","2014-07-01","Travelled to Faro on 15th June flight departed 30 mins late because we had to wait for an incoming flight aircraft clean and tidy staff pleasant not a lot of information from flight deck. On 25th our return flight was cancelled because of the French air traffic controllers strike. At Faro airport the Easyjet Reps who dealt with us were fantastic and very helpful in a very difficult situation. Returned on 28th aircraft left on time staff very pleasant and helpful plenty of communication from flight deck. Would travel with them again.","","","Economy","","7.0","4.0","5.0","3.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Derek Forrest","United Kingdom","2014-07-01","I have travelled on numerous occasions with Easyjet and have never had any problems. On one occasion my flight back from Goa to London arrived early and when I asked about a change of flight from Gatwick to Edinburgh the female on reception checked and I had it done within minutes free of charge. I have never met any rude staff or unhelpful staff I have always found the staff very nice and polite. Treat them with courtesy and you will receive it back.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tercon Bojan","Singapore","2014-06-25","The CRJ 700 service from Halifax to La Guardia in New York is a quick 90 min hop. The economy seats are cramped but they are on all the Canadair regional jets in economy class. I got my drink. I got my pretzels. And other than that the flight was completely uneventful. This is when you realise flying has become a complete commodity. Now how could we change that?","","","Economy","","6.0","2.0","3.0","2.0","1.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Roberts","United States","2014-06-25","This flight was in ""Business Elite"" between Austin Texas and Buenos Aires Argentina with an intermediate stop in Atlanta Georgia. The outbound trip was in early February 2014 and the return was in mid February 2014. Measured against other US carriers international performance Delta was exceptional. Measured against other international carriers their comparative performance was at the least ""competitive"". Other than one sort of ""rough around the edges"" male flight attendant on the return trip the entire experience was quite acceptable.","","","First Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Carlson Bob","United Kingdom","2014-06-30","Flew Manchester - Prague on 18 June and return on 25 June. First flight on time. Speedy boarding was efficient and seats comfortable with very friendly crew. Return flight very slightly delayed because of French ATC problems but made up time. Again boarding efficient and excellent crew and service. Overall a pleasant experience and great value.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Anne Sheppard","United Kingdom","2014-06-23","Luton to Nice 13th June. Had to take my motobility scooter as I have a serious back problem. The scooter was free and I and my sisters were escorted all through from start to airline very quickly. All the staff we dealt with were extremely kind and understanding I had the most pleasant flight one I was not looking forward to. Thank you to everyone at Easyjet for making my trip so pleasant would definitely travel with them again.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Warunee","Thailand","2014-06-20","Flew Mar 30 NRT to BKK. All flights were great. Flight was on-time and the in-flight entertainment was great. Apart from the meals - some Thai passengers cannot eat beef so the flight crews tried to ask other passengers who could eat beef and changed the meals around. We feel disappointed with their food services.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Ralph Tony","Australia","2014-06-20","I recently took three trips from UK to Lisbon Madrid and return - never again. Ground staff are uniformly rude the boarding process chaotic and cabin crew do their best to ignore passengers. The one bag policy is not true - plenty of people came on board all three flights with two bags many with large shopping bags. On one flight I sat next to a pilot flying to crew a plane back to the UK. He and the cabin crew talked non stop about how hard their jobs are and how many hours they work! Very unprofessional and plain rude.","","","Economy","","2.0","3.0","1.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Leon Pautler","United States","2014-06-18","Flight 2463 leaving West Palm Beach (PBI) at 2.42pm on June 15 arriving at New York LaGuardia (LGA) at 5.30pm. I was slated to take flight 3997 from LaGuardia to Pittsburgh (PIT) leaving at 6.59pm arriving in Pittsburgh at 8.35pm. Every time I fly Delta I end up getting stuck in whatever airport my layover is for 12+ hours due to cancellations or delays. There is no attempt to accommodate me the customer with a hotel for the night a partial refund or even a blanket or pillow for my extended stay in the airport.","","","Economy","","","3.0","2.0","0.0","1.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Peter Schneider","Spain","2014-06-09","Flight 1074 Barcelona - Basel June 6 2014. The easyjet boarding procedure is very poor. Half an hour of waiting in three stages. Before boarding pass control inside the gate and within the gate. I hate it. Also Easyjet should abandon Speedy boarding. It does not make sense anymore after the introduction of assigned seating.","","","Economy","","5.0","2.0","3.0","3.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","John Arrigo","United States","2014-06-17","Delta Website froze 4 times trying to set up flight to three different locations. Had to call and set up over the phone only to find out at the curb our flights were changed with no coumarin to us. My pregnant wife and I sat for over an hour (on the curb) for them to correct the error. We flew to our next location to find the same issue with boarding. We sat outside the line for a half hour while they tried to correct before the plane flew off. I spoke to Delta and they said because of the economy they are having issues. This does not explain why they couldn't send us an e-mail showing our flights changed with new boarding passes. The worst flying experience ever. They could care less about you even if you need special attention. Check baggage fees - Delta packs the plane and charges outrageous prices for additional bags.","","","Economy","","","4.0","3.0","4.0","4.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lorraine Cogeb","United States","2014-06-04","Very good experience. We flew from Milan to Prague in April. Flight was on time and very smooth. No Complaints.","","","Economy","","9.0","4.0","4.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Jednak","United States","2014-06-16","I just returned from a round-trip First/Business Elite FLL-ATL-MUC-ATL-FLL trip. I really must say that all the flights were great. Every flight was on-time the flight crews were exceptionally good the in-flight entertainment was good but could be improved the meals were good and tasty. I only wish Delta would update its meal service and add some new items. Going over to MUC the man behind me even commented to the flight attendant ""Is it the usual?"" It is always steak chicken breast pasta (no meat or fish - just pasta) and a cold plate. I've written to DL about adding fish lamb duck etc. to the rotation. (They actually had lamb on the MUC-ATL flight!) Even flight attendants say that every time they have ""fish"" it is the most ordered by passengers. I guess Michelle Bernstein has run out of ideas. That is my only suggestion to improve things in Business Elite: Get more imaginative on the meal offerings! It really isn't that difficult.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Robert Coe","Ecuador","2014-06-16","Round-trip flight from Quito Ecuador to Birmingham Alabama with one stop in Atlanta. The check in process was difficult since we are foreigners trying to leave the country. Nothing against Delta. The delta gate agents went through 3 security procedures before we even lined up to go to the plane. I think it was the airport's rules. I flew a Delta 757-200 to Atlanta on a red-eye flight. We took off around 11.40 pm and we started flying over the Pacific Ocean. There was no personal entertainment on this type of aircraft so we were forced to watch a movie. They started serving ""breakfast"" around 1.20 am. ""Breakfast"" was a cold turkey and mayonnaise sandwich fruit and a brownie. They took they tray away and we did not eat anything else. Around 5.00 am we started our descent into Atlanta. The landing was smooth and we soon de-boarded and headed through immigration to board our next 56 min flight to Birmingham. Atlanta airport is very confusing as to where restaurants and lounges are. We boarded our MD88 to Birmingham. Since it was an hour flight they should have served us something but the didn't. We landed in Birmingham smoothly.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Hawkins","United Kingdom","2014-06-02","Easyjet were woefully useless at trying to get me to Italy after my flight was cancelled due to industrial action at 3 Italian airports. They suggested a flight 6 hours later to Zurich but by booking on-line I was able to fly on Easyjet to Verona just 2 hours later. Both inward and return flights were perfectly fine although the return was an un-announced 45 minutes late taking off.","","","Economy","","5.0","3.0","4.0","3.0","","","","2.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Pomeranze","United States","2014-06-16","Narita - Bangkok June 13 Business Elite 747. Slight delay due to hold for other delayed inbound flights but all in all an excellent flight. Chief Purser was an experienced friendly (old school) gentleman who worked hard to insure good service. Seat was a comfortable lie flat pod offering more privacy than the first class American 777 I had just connected from. Decent food with even a light second offering before landing. Excellent entertainment options offered. I would certainly do this again.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Lawrence","United Kingdom","2014-06-01","I flew with this airline on 29th May 2014 from Nice to Belfast. Several flights were being checked in at the same desks as such the queues were lengthy. The check-in staff were neatly dressed and polite. Boarding was efficient and well managed. The cabin crew were friendly and welcoming and made a clear safety demonstration. During the flight the captain was informative and one has the chance to buy a snack. The seats were comfortable. Arrival into Belfast was efficient and the crew bid the passengers goodbye. I will use this airline again for sure!","","","Economy","","9.0","4.0","4.0","3.0","","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Maynard","United Kingdom","2014-05-28","Some boarding confusion as the flight was showing delayed 45 minutes. However it boarded on time. Not surprisingly some passengers were missing and the flight left half an hour late. Crew seemed unaware that passengers were told of a delay. Really hate the easyjet boarding process where you ""board"" on time when the aircraft is not ready - so you are stuck like cattle in a corridor for up to 20 minutes. Flight OK cabin crew a bit surly not much info from the flightdeck. OK for a short flight.","","","Economy","","7.0","3.0","3.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Halpern","United Kingdom","2014-06-13","Flight from NY La Guardia to Cleveland OH at 01.15am email said flight would be delayed by 2 hours. Delayed our taxi to airport by 2 hours. Got to airport to find flight now cancelled but no email communication from Delta no phone call just the pleasure of an extra 1.5 hours at the airport as they had rebooked us onto 3.20 flight. Staff no training in apologising to passengers for inconvenience - staff couldn't give a damn. Although travelling with my husband they couldn't be bothered to sit us together. So was the flight cancelled for bad weather? I don't think so. Too many additional reasons given eg staff not able to fly as on duty too long etc. We then discovered that the earlier flight had been cancelled too. Could this have been about consolidation. Advice don't travel with them if you can avoid them.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Greg Fitzgerald","United States","2014-06-13","Originally I had a 2 hour layover. Delta changed our flights to a 4 hour layover. The plane now has been delayed another 20 minutes so my family of 6 and I are at the airport right now for a 4.5 hour layover. This is not acceptable Delta should do something about this. Fly with an airline that cares. It's surely not Delta!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Austin","United Kingdom","2014-05-26","Clean modern Airbus A319 friendly crew who spoke English you could actually understand. We were late leaving but landed on time. Paid extra for the emergency exit seats which is worth the £10 on a flight longer than 2 hours. Have already booked my Xmas flights with them. Definitely recommend. (and no daft trumpet followed by a cocky announcement saying how brilliant they are on landing).","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Stanley","United Kingdom","2014-05-26","Have just returned from a trip to Prague with Easyjet. We had my elderly mother with us who required a wheelchair for her to get about easier. We could not have been treated any better both at Manchester and Prague where the staff were excellent and very helpful.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Gardner","United States","2014-06-12","We flew paid business class fares in Delta's Business Elite LAX to SYD and SYD to LAX in the forward B/E cabin on Delta's 777-200LR. We checked in using the kiosks in Delta's terminal and went through security quickly (we are both Global Entry/Precheck). The Delta SkyClub at LAX which doubles as Delta's business class lounge was crowded noisy and inferior in all respects to the business class lounges operated by other carriers to Australia we've flown on (ANZ and QF). For what it's worth Delta uses the ANZ business class lounge in Sydney and in all respects it's superior to Delta's SkyClub. The flight was delayed. Despite Delta's explanations the real reason for the constant late departures is that Sydney's airport operates under a curfew. It's the same problem coming back to LAX as ICE/Customs don't start clearing baggage/passengers until 8am - resulting in people sitting on the plane for a fair amount of time following arrival. Once in the air the flight itself was OK. The Delta flatbed seat on the 777-200 is adequate but inferior to the seats on ANZ's 777 and the QF A380 - both of those airlines provide business class passengers with a mattress that is laid over the top of the seat when reclined. The meal service both directions was in all respects inferior to business class meal services on ANZ QF and CX. The portions are tiny and the food itself is mediocre. The cabin crew LAX to SYD was OK but the crew returning SYD- LAX was disorganized distracted and not terribly personable. Delta's AVOD system on its 777 aircraft is antiquated. The pop-out monitors will not stay upright - many passengers around us had this problem. The moving map and flight information displays need to be updated. The headphones provided by Delta are supposed to be noise cancelling but don't work well (we both use Bose Quiet Comfort 15 headphones so it really didn't matter). Given the cost of business class tickets and all things being equal the only thing Delta has going for it on its 777 service to/from SYD is the privacy and relative quiet of its herringbone seating arrangement. Otherwise based on any other criteria you choose to use Delta's product is inferior compared to the other carriers we have flown on to/from Australia and New Zealand (ANZ QF and CX). We can't recommend Delta for business class to/from Sydney.","","","Business Class","","4.0","3.0","2.0","1.0","2.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Whitehouse","United Kingdom","2014-06-12","I flew from Heathrow to Seattle. To be honest I was dreading the flight as I had read some really bad reviews of Delta. But it was excellent. The seat back screens were the biggest I have seen in Economy - with a great selection of films TV shows and music. The food whilst being obviously ""airline food"" was nice enough and lots of it. They listed only one meal - lunch - on the website but they served two more rounds of snacks throughout the flight - an ok sandwich and a really nice calzone. The staff were really friendly as well. Again I was dreading the service as a lot of other reviews mentioned their bad attitude. But the ones on my flight were lovely. Not sure if this is a sign of better things to come from Delta or by the fact that the route is brand new for them but it was a great flight.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Philip O'Connor","United Kingdom","2014-05-25","EasyJet provide a great product these days. BRS-BCN and back. With speedy boarding the check-in process is like business class. And allocated seating - I had pre-reserved for a slight premium one of the front row seats - more leg room than in any short-haul business class. Service very friendly and efficient. Complete punctuality.","","","Economy","","9.0","5.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Hughes","United Kingdom","2014-05-24","Flight to Tel Aviv from Manchester. On time crew friendly. I'm a nervous flyer but I felt fine Well done easy jet.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Phillip","United States","2014-06-10","I was a bit stubborn about flying Delta for the first time since I'm a fan of Frontier and I don't fly very often about once every three to four years. I took flight 1531 from MSP to BWI and I was very impressed. We left on time and the crew was friendly. After this experience I am very eager to fly Delta again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Bob Morrisey","United Kingdom","2014-05-23","Manchester - Dalaman (Turkey) return. Surprisingly good. First time I had taken the family on easyjet used monarch and Thomas Cook before and easy jet left Thomas Cook standing. Used Speedy Booking and Boarding system well worth the money on return trip from Dalaman and very funny on way out at Manchester as all the non speedy bookers were moaning like hell. Budget airline food as expected fresh egg and tomato sandwich was a decent size. Cabin crew great and helpful. Captain was a misery - I asked him If he could radio back to Manchester to Get the Manchester City result but he was not amused.","","","Economy","","8.0","3.0","4.0","2.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Wolters","Australia","2014-06-09","JFK-LHR. Had a great on time flight out of JFK with Delta. I found the service friendly and food was great. Constantly coming through the cabin with refreshments certainly not dehydrated at the end of the flight. Only criticism was when we were coming in to land into London the cabin crew did not ask passengers to raise their closed window blinds which made me feel a little unsafe sitting in the middle seats as I couldn't see what was going on outside during landing. The flight attendant told me after it's not US policy to raise the window blinds Delta why not just make it part of your safety policy. Would fly them again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Nimmo","United Kingdom","2014-05-18","Great flights both to and from Portugal however the queues at Faro airport easyjet baggage gates were very long. This however may have been caused by the Portugese security which was jam packed. The catering on the flight from Portugal to Liverpool ran out of warm food and other popular items less than a quarter of the way along the plane. The gift selection suffered much the same fate because we were informed the outward flight from Liverpool to Portugal was busy and had used up the supplies. Not a good idea to rely on the catering. better to eat before boarding.","","","Economy","","7.0","4.0","4.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","William Reid","United States","2014-06-08","My wife and I fly frequently and over the last couple of years have found ourselves on Delta a couple of times. Each of the prior trips found delays once missing a connecting flight due directly to the incompetence of Delta personnel. I wrote this off I. The past but today is the final straw. We flew from San Antonio to Atlanta to catch a connecting flight to Milan for a long awaited vacation. As we were boarding the 767 in Atlanta I noticed the port engine nacelle was open. Once we were buckled in the captain announced that maintenance was waiting on a part and it would take up to an hour to depart. An hour goes by and they have the part but they can't get it installed. Another hour goes by. They're still trying to fix it. More excuses more delays. Never again Delta this was strike three!","","","Economy","","","3.0","1.0","0.0","4.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Paul","United States","2014-06-08","DL 1134 PBI-ATL. Great ground experience. Inbound flight late prior to equipment arrival gate agents asked for volunteers to check baggage at no charge to destination to speed up boarding and ease overheads. Turn around was 25 minutes gate arrival-departure. Plane was clean crew greeted boarding passengers with genuine smiles. They assisted loading overheads with no attitude. In flight they chatted with passengers. Crew even made the cart in aisle/trip to lav a pleasant game of I move/you move. I was in a time warp. Flying was fun. Three more flights on Delta that week were routine but what an experience this one flight was.","","","Premium Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Proctor","United Kingdom","2014-05-18","First time flier with Easyjet Manchester to Paphos return in April 2014. I had not considered Easyjet previously due to poor impression generated by TV documentary. However our expectations were exceeded on both flights. Rapid check in using speedy boarding; friendly efficient staff; very modern clean plane; the extra leg room seats were spacious and firm yet comfortable. Prices competitive. Did not have a meal but refreshments were fine. Flights were on time for both outward and inbound. Highly recommended.","","","Economy","","9.0","4.0","5.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Dow","United Kingdom","2014-05-13","4 Flights in total EDI-LTN-GVA and the same stop over on the journey home. I have no major complaints about the flights the aircraft was to an acceptable standard cabin crew were okay. Paid extra for speedy boarding more than worth it at EDI and LTN but not Geneva as speedy boarding only gets you onto the bus first so after you get on the bus all that money spent on getting there first as no speedy boarding customers can get on the aircraft before you. Consequently we were some of the last on. Except for that and the fact at the cooked cheese and ham toastie was a bit expensive a very good flights would fly with them again just be careful what airports you book speedy boarding with!","","","Economy","","7.0","4.0","3.0","4.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Kittle","United States","2014-06-05","Our flight from Fairbanks to Minneapolis was a great flight with great service. On our return flights the service was great. However the flight was very hot. Multiple passengers complained and nothing was done on 2 separate flights. Given a choice I will not fly Delta again I didn't appreciate the two four hour sauna flights. I was dressed in sandals shorts T shirt.","","","Economy","","","3.0","4.0","4.0","5.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Cullen","United Kingdom","2014-05-12","Three return flights from Bristol to different destinations in the last three months all very satisfactory. All left and arrived on time or a little early staff were efficient and friendly and the aircraft were tidy (one with a new interior was very nice). We only ever had hand luggage (within the stated dimensions) and encountered no problems. I feel easyJet has clearly moved on from its low-cost roots and is now pretty much indistinguishable from legacy carriers admittedly the fares are not much less and can be more unless you book well in advance if you can though it is a good value.","","","Economy","","9.0","4.0","5.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Scerbo Paola","United States","2014-06-04","On May 22 after a 6-hour delay 5 alerts and us waiting with hope at the terminal flight 5030 to Atlanta was canceled. And as per airport security and Delta counter the flight was canceled due to radar failure. This cancellation caused us to miss our connecting flight to Lima Peru. On same day Delta re-booked flight to Atlanta departing from another airport and for a later time. To get to this airport cost us $175.00. However once at the airport we begged to Delta to get us on a flight to Lima Peru instead Delta personnel there and over the phone made a mockery of our request by pretending to help us when in reality they were just wasting our time. In the meantime our newly re-booked flight was delayed for approximate 3 hrs and we arrived to Atlanta at midnight. Next day on 05/23 we finally traveled to Lima Peru but it was too late. We will never consider Delta for future travel.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B J Hodge","United Kingdom","2014-05-11","Inverness - Gatwick - Funchal - Gatwick - Inverness. All flights landed pretty well on schedule. Aircraft clean and crews all very good and efficient - even managed a second pass with drinks on longer legs. A319 a bit cramped but A320 more than adequate. Departure from FNC frustrating - called very early and they even had us lined up beside the apron. then the aircraft landed. Better planning would have reduced over an hour of standing around. Speedy Boarding was worth the cost.","","","Economy","","8.0","4.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Wong","Canada","2014-06-02","Considering how Delta Airlines was an American Air carrier I initially wasn't expecting much and imagined that service would be mediocre sort of like Air Canada but to my surprise my Delta experience was great! Staff were polite the flights were punctual with my returning flight from MSP-YVR being about 15 minutes late due to a computer that needed replacement. Other than the fact that they should really replace/refurbish those A319s my flight was very pleasant.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Amith Telagavi","Germany","2014-05-10","Very good and clean aircraft. Most of the flights were scheduled on time crew members attitude while giving safety instructions was bad. I would recommend EasyJet for their very lucrative pricing for short haul offerings on time flights and reasonably new aircraft.","","","Economy","","8.0","3.0","3.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Brown","United States","2014-06-01","Travelled MSP-LHR AMS-MSP in May 2014. Flights were on time. Flight attendants responsive enough and food was okay. Economy comfort seats provide decent legroom. I travel with Delta quite a bit and rarely have problems. They get you to your destination reliably for a decent price.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Cadwallader","United Kingdom","2014-05-08","MAN-CFU-MAN. By booking early we got a very good deal for return flights to Corfu: in fact we would not have chosen Corfu but for the good flight prices. The journeys each way were well up to the standards we have always encountered when flying with easyJet: friendly and helpful cabin crews informative flight deck and no hassle at the departure gates. We were held for a time between the gate and the plane in each direction but still managed to depart marginally ahead of schedule and arrive a few minutes early in both cases. The only aspect that detracted from the overall experience was the seating on the A320 for our return flight: instead of the familiar easyJet seats we were faced with what looked like slimline (even economy!) seats. They seemed to offer a little more leg room and possibly better cabin visibility but the three of us all independently commented on the lack of comfort after less than an hour of a three hours' flight. The seats lacked padding and seemed foreshortened as did the armrests My rating for seat comfort is therefore based half on the outward leg and half on the return leg. I hope these uncomfortable seats do not become standard in the future.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Gerasenkov Andrey","United States","2014-05-28","JFK-LAX on a 757-200 in Business on May 17 angled seats with ample leg room excellent service then onward to HNL on a 757-300 in First: seats comparable to Premium Economy as far as the leg room goes poor recline the service was excellent though large screen IFE good food and drinks. May 25 HNL-LAX on an aged 767-200 in First same poor seat recline but good food and service old-style IFE. May 26 LAX-NYC on a 767-300ER Business Elite outstanding newly refurbished cabin flat bed seats outstanding food and service. The only complaint - never - ending turbulence but that was not airline's fault of course. To sum up Delta's First Class is not worth the money I will stick to premium economy instead in the future and the Business Elite is simply outstanding for a Domestic flight.","","","Business Class","","7.0","4.0","5.0","3.0","5.0","","","2.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S McNamara","United Kingdom","2014-05-03","Recently flew Gatwick to Hurghada. Check in was great as Easyjet take up what seems to be an entire check in area of their own. Our hold bag was slightly over but the check in lady kindly ignored this. As we were travelling with our young daughter we boarded ahead of other passengers which allowed us to get settled without holding other passengers up getting things into and out of bags. Service during the flight was great announcements were adequate and we landed ahead of time in Hurghada. I am 6ft 5ins and found leg room to be fine. Sure you can't stretch out but it's fine for the duration of the flight. I really liked what seems to be new seating with thinner more comfortable padding. All in all another good experience with Easyjet.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Neave","United Kingdom","2014-05-27","Third long haul flight with Delta LHR-ATL-TPA-ATL-LHR all flights on time first transatlantic flight they run out of food selections so only had pasta left which looked rather unappetising. Good selection of movies and games on the long haul flights seats were comfortable with good legroom. My only gripe is Atlanta airport why do you have to queue to go through security after getting off an international flight to connect with your next plane not Deltas fault but never had to do this before.","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Williams","United Kingdom","2014-04-29","EZY 8621 out 26 April return EZY 8628 27 April. Nice new A320 will take a while to change whole fleet cabin crew have a more fitting uniform for the corporate market they have a good age range of crew and as with all walks of life you get good and bad but mostly good As for the food. Well it's not Virgin Cathy or Emirates but it's what you pay for. If you are hungry there is something to eat. They have changed their coffee from Starbucks which for me is good. Luggage issues: they do have some conflicting issues depending where you are ie: only I piece of hand luggage. Then people get on with bags. Does make me laugh. As for the new size I have noted they all stay in the cabin and the larger ones moved to hold at no cost. Speedy boarding I use all the time and it works well. Now as to cost - cheap airline it is not sometimes other providers can be a little cheaper but do they have the amount of flights. No I have had more problems with other airline than ever with easyjet.","","","Economy","","10.0","3.0","5.0","0.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Duplock","United Kingdom","2014-05-25","LHR-JFK (Virgin) then JFK-DTW with Delta Connection (Returned on the same route and carriers 10 days later. Held up at JFK both ways for 12 hours due to weather not Delta's fault but our return connection to LHR was rebooked without our knowledge due to our late departure from DTW. This resulted in a rush to try and make the connection only to be told we were off the flight and rebooked for the following morning. Delta then did not issue us with the correct tickets resulting in a 4am nailbiter with Virgin check in as they tried to figure our what Delta had done. I am trying to plan my next trip to DTW to avoid Delta connections due to this.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Waller","United Kingdom","2014-04-27","Easyjet hand luggage system is a joke. All hand luggage was allowed on the plane even if it did not fit the 'new' standard size. Having much smaller bags meant that we had to have 2 pieces under the seat so that they could fit 1 non guaranteed bag on the overhead locker. You are positively discriminated for taking a bag that is smaller that the new guaranteed size. Next time I fly I will be taking my usual size bag as this will end up in the overhead locker and I will get my leg space. No checks on the size of the luggage was performed at time of boarding. It took an extra 30 minutes to load the plane due to the chaos.","","","Economy","","3.0","2.0","2.0","0.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Andes","United States","2014-05-23","Travelled to London with my mom JFK-LHR via a Boeing 767-400ER on DL 403 which was an evening flight. Everything went very pleasant from food service to inflight entertainment seat comfort and cabin crew as well as cabin cleanliness. My complain would be our return flight which was rather a Boeing 767-300 aircraft. The Cabin was not clean and very narrow bathrooms have some odor and seats were comfortable even for a seven hour flight. Everything else went ok the crew looked exhausted and smiled less they were friendly and very caring. Also to mention food portions are quite small and selections must be thought carefully. If it was not for their 767-300 plane everything went very well. I prefer better other airlines notably American British Airways and Virgin Atlantic as a better option for economy especially with AA's B777-200ER which was their major upgrade.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Hutchinson","United Kingdom","2014-04-25","Daughter flow from Paris to Bristol with Laptop Bag and Cabin Luggage treated ok on the French side. Flew back to Paris from Bristol with same Luggage treated very badly had to pay an extra £45 for laptop bag welcome to rip off Britain.","","","Economy","","","3.0","1.0","2.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","L Zipf","United States","2014-05-19","Very disappointed with Delta Airlines. I try to plan and budget for everything and was very irritated when I checked two bags for $25 each - Delta Advertises on the back of your ticket ""Your first checked bag is always free"" (within their recommended size and under 50lbs checked their website prior to our trip to avoid charges). I don't care if you charge me for my luggage but seriously don't advertise one thing and say another. If you book your tickets 6 months in advance and you pick your seats on that airplane and the plane is empty when you pick them you should at least be able to sit next to your significant other - but don't bother its a waste of time. Pleased with the flight crew and flight attendants kudos to them for positive attitudes. However I don't think I will be flying with delta anytime soon.","","","Economy","","4.0","3.0","4.0","3.0","3.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Amarel Saieg","United States","2014-05-19","Boy are we never going to fly Delta ever again. Our first experience with Delta involved our honeymoon - they overbooked our flight to go to Jackson Hole so they re routed us to a different airport and set us up with a car service to take us to Jackson Hole (this delayed our trip about 5-6 hours and we were driving through Yellowstone Park in pitch black to our cabin). They also gave us Delta vouchers to put towards a ticket for our next flight. So we bought tickets to visit family overseas later with our vouchers and it was the biggest mistake of our lives. Our connecting flight was delayed because of weather- but they just kept pushing the time every 10 minutes making you think you would be able to really make it to our connecting international flight at JFK. We got on the plane 5 hours late and made it to the gate at JFK for our flight about 10 minutes before it was scheduled to depart. Well they didn't let us board the plane because they closed the door already (ok fine they said it was a security issue) so we watched our plane take off without us and mind you its already midnight at this point. So we are directed by the staff to go to the Delta counter so we did that. There was one woman at the desk that was eager to leave and she said that the next flight was overbooked by 16 people (no surprise we noticed that Delta tends to overbook their flights and basically makes people take one of their stupid vouchers just to re-experience Delta again) and that she could put us on a flight with one connection - but we would basically be getting to our destination 3 days later than we were originally supposed to. We are on vacation time off work and are going overseas to a country that is far away to see close family so every minute counts - she handed us what looked to be tickets but later we found out were just itineraries. So we could not go back through TSA to the ""nicer"" part of the terminal where there were comfortable chairs and food because we didn't have official tickets. Panic set in and were stranded at the airport with only 2 stalls available to go to the bathroom and no where to comfortably sit. My mom was able to get tickets for us on the flight that was supposedly overbooked and she was also told that we would get reimbursed for a hotel room should we choose to get one. There were no Delta agents at airport that could help us with anything. We contacted Delta to try to get reimbursed and we were sent in circles no manager available to help etc kept telling us to visit the Delta site and use the number there - even though we already did that they accused us of basically making up the fact that someone told us we would get reimbursed? So after 2 hours of getting no where we were fed up. Many other people I know have had bad experiences with Delta  they warned us before we booked with them. I heard many people at the various airports we were at saying they will never fly Delta again and I agree.","","","Economy","","2.0","3.0","1.0","2.0","4.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Eelco van den Heuvel","Netherlands","2014-04-23","AMS-London Southend return. Again easyJet did an excellent job and far more cheaper than any airline between The Netherlands and London. We were whisked to London (40 mins) and back (35 mins). Legroom terrible but that's the disadvantage of LC-flying. The only one. Efficient friendly crew good information from the cockpit and swift bagdrop both ways. The only problem is caused by passengers on row 16 and beyond boarding the plane at the front instead of - as requested - from the back. Not easyJet's fault. Southend is a breeze with up to 4 trains/hour to London (1hr).","","","Economy","","8.0","1.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Rhys Crompton","United Kingdom","2014-04-23","Flew LTN-ALC-LTN. Flight was at 6am which is a bit early but it was no big deal. Flight took off on time at Luton and arrived on time the other end. Flight was nearly full with 4-5 empty seats both ways. Cabin crew were helpful and friendly. I would recommend easyJet and I fly with them regularly on this route particularly. I didn't have any food so can't comment on that.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Tsai","Canada","2014-05-18","YUL-JFK-NRT-HKG. It was my first time flying Delta. I usually fly Japan Airlines or any other Asian airlines because of all the bad experiences I had with US based Airlines. From the check in agent I was greeted with a big smile. The planes were clean flight attendants full of energy and smile. To my surprise the captain apologize for the slight delay we had from JFK to Narita. That is something you hear only on Asian Airlines. The seats were comfortable for economy and the food was great!","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kara Clement","Canada","2014-05-17","Worst experience ever! Cancelled our connecting flight out of JFK leaving us stranded at their hell hole of a terminal for 20 hours and telling us that the next available flight was almost 3 days later. Employees spent their time sleeping chatting with one another or doodling on notepads. Bathrooms were disgusting. Every employee gave us different and conflicting information or showed no interest in helping us at all. Lost our bag and then told us that they wouldn't ship it to us we had to drive back to our final airport destination and pick it up. I will never fly with Delta ever again.","","","Economy","","1.0","3.0","1.0","3.0","2.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Hyder","United Kingdom","2014-04-22","Booked with easyJet due to the cost factor and they were a lot cheaper than all the other airlines I looked into. Checked in online and had hand baggage only which made the whole experience painless and smooth from start to finish. I dislike the policy the airline has regarding just one bag surely if I take a cabin case and a handbag to go under the seat in front this isn't a huge deal! Food onboard was expensive and limited as expected from a low cost airline as with entertainment which was non-existent and not needed on a 2 hour flight anyway.","","","Economy","","8.0","4.0","4.0","2.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Robinson","United States","2014-05-17","Return leg of a paid first class ticket LAS-ATL-GSO. Seemed like circumstances were lining up to give my wife and I a major headache - Bad weather on the East Coast late (mechanical not weather) departure from LAS tight connection in ATL and no seats ex LAS going anywhere East. Helpful agent and supervisor booked hotel in ATL in case we misconnected but we didn't need to have worried a fine tailwind got us to ATL in time for our connection. Newer planes on these 2 legs; the aircraft on the LAS-ATL leg even had a rudimentary IFE system. However my joy was short lived as my headphone jack didn't work and I was denied the opportunity to watch reruns of a few TV programs. Food was fair (basically the same as the outbound journey) seat comfortable service attentive ground staff throughout helpful and efficient. I'll stick with Delta through this purple patch they are enjoying.","","","First Class","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","B Sayyar","United States","2014-05-17","All flights delayed some due to weather others to ""no staff for flight crew"". Missed all connection flights. Help desk staff extremely rude and condescending especially in JFK. Will never ever fly this airline again. Info given by crew 10 min before landing late regarding new gate and terminal incorrect.","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Knowles","United Kingdom","2014-04-19","London Luton UK - Keflavik Iceland and return journey. Both planes departed slightly late but arrived on schedule. Crew and staff excellent on both legs - friendly polite and in the case of the pilot and captain informative about every aspect of the trip. This is a real help to people who are a little jittery on planes. Seats are reasonably comfortable for a trip under 3 hours - any more and it would start to become an issue. Being able to pre-book a seat on Easyjet is a major step up from the free-for-all chaos of a couple of years ago. The charges for hold luggage are excessive but then this is an airline designed with city breaks in mind so hand luggage should accommodate most people's needs. No in-flight entertainment but don't most people revert to their phones / laptops / tablets these days anyway? Onboard food and drink are pricey but not ridiculously expensive and perfectly adequate compared to some of the muck served by other airlines. Have flown EJ before will do again.","","","Economy","","8.0","4.0","5.0","3.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Gother","United Kingdom","2014-04-15","MAN-RAK-MAN - Outbound was a decent flight we had booked extra legroom seats which was nice for a 4 hour flight flight left on time and landed half hour early the FA's worked hard during the flight ensuring toilets were kept clean I agree with other reviews in that the food is expensive. Return trip flight was delayed by 90 minutes at Marrakech but they did not announce the delay until 10 minutes after the flight was meant to depart no announcements or explanation until after we had boarded. What was worrying is that another easyjet flight to Milan was boarding whilst we were waiting and they had adopted a Ryanair style cage to check bag sizes there were a lot of disgruntled passengers Easyjet is my carrier of choice but that will change if they start to adopt cheap money making tactics.","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Richard Winger","United States","2014-05-16","I just tried Delta's ""Business Elite"" from JFK to BOG on a 737-700 and what a ripoff! These ""premium"" seats offer a pitch of just 37 inches (that's less than JetBlue's premium economy); they also recline quite a bit and the result is a wedge experience which made for one of the most uncomfortable flights I can remember. I couldn't even open my computer until my neighbor decided to join his wife in much more comfortable bulkhead coach. Soft service was fine and dinner actually surprisingly good accompanied by a decent German Riesling. But seating comfort is still paramount and this was unacceptable.","","","Business Class","","1.0","1.0","4.0","4.0","2.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Ram Jover","Spain","2014-04-13","Gatwick - Valencia. When I arrived with my small suitcase and a small backpack with my laptop the assistant told me I could not enter with two bags. At the same time the other passengers came with one suitcase but with many objects (clothing bags) in hand. It was a robbery: £45 for a small bag. Never again will I fly with easyJet.","","","Economy","","","2.0","1.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Roy Clogstoun","Australia","2014-04-13","Flew Easyjet from Luton to Tel Aviv in March. Both flights left and arrived on time. Major problems with the flights were the times if left early in the morning and arrived back late at night which necessitated a stay in a hotel. I had a small bag which I wanted to put in the hold but they wanted £30 for the service. No IFE available the food and drinks on the flight over priced.","","","Economy","","5.0","3.0","3.0","3.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Stella","United States","2014-05-16","The gate experience is good with staff pointing the way. This is especially good at Paris DeGaulle where there are endless gates and lines and confusion. Once on board the experience lessens as the attendants seemingly are frequently tired and occasionally indifferent. I have never been hot (not warm but hot as in a cabin temp of the high 70's) on an overseas flight. A request to a attendant brought the equivalent of a sleepy shrug. The food is edible and the presentation tries to be quality but it falls flat with the quality of the food and the occasional rush to serve and clear. I hate the business class pods - ok for the sleeper or someone doing work but impossible to talk or interact at all with a companion. Baggage handling is excellent for sky priority. Delta clubs vary from seedy (JFK) to nice. Nothing as nice as the Air France clubs at Paris CDG.","","","Business Class","","7.0","4.0","3.0","2.0","4.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Robinson","United States","2014-05-16","Paid for 1st class GSO-ATL-LAS. Delta continues to do a good job in their attempt to be a cut above the other Legacy airlines? Flights were on time check in and boarding easy food good. Service prompt and efficient if not jaunty. The flaw in the program in my view is the age and features of the equipment. DL's policy is to fly them until they run out of hours and our sky veterans had amassed 51 years between them! No IFE on either flight an ugly and not overly comfortable first class seat and 25 year old bathrooms - my ongoing pet peeve with DL.","","","First Class","","7.0","3.0","3.0","4.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Cowell","United Kingdom","2014-04-13","LGW-VCE/PSA-LGW. Both flights operated to schedule. Boarding swift and efficient. Aircraft (A319's) in good condition and crew friendly and informative. Seats pre-allocated (at no cost) so family sat together. Fare was very good. Easyjet becoming my preferred 1st choice on Euro shorthaul.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B Fenne","United Kingdom","2014-04-13","We travelled (or tried to!) on 9 April and were supposed to be flying back at 15.10hrs. We were told that there was a technical fault and they would have to fly a plane from the UK which would delay our flight by 7.5 hrs. We were given a £4.50 voucher for food which is an absolute joke. Passengers were treated with great disdain staff were rude and unhelpful and they even left a very old couple in wheelchairs to their own devices. Anyway we decided to get another flight with BA but had a terrible struggle to get our bags back. We were told that now we had booked other flights Easyjet took no responsibility for our bags as it was BAs responsibility to get our bags off the Easyjet plane on the runway! We eventually got our bags after lots of chasing and managed to get our BA flight within the nick of time. Apparently the Easyjet plane finally departed 11 hours late. We will never travel with them again.","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Young","Canada","2014-05-12","I flew from YYZ to Detroit to Seoul I was sceptical at first flying Delta because of all the negative reviews. I am very pleased with the whole experience. Enough leg room great entertainment system and great food. I love the snack bags in the middle of the night and bottles of water. Little details really makes a huge difference the ear plug and eye cover warm wipes and cold wipes after boarding and when you wake up. Even the washroom is roomy. Flight attendants are efficient. I will definitely try to fly Delta whenever I can.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Bainbridge","United Kingdom","2014-05-08","Flew PDX to AMS. Flight departed slightly late but actually arrived early. At check-in I enquired as to whether I could pay to upgrade myself to business class but they said they don't have such a program for last minute upgrades which was rather odd as other airlines regularly do it for a fee. Having said that in many ways I was glad I didn't as my normal economy seat was extremely comfy with loads of personal space. Delta has the best inflight entertainment system I have used with a massive selection of entertainment. Having said that they really need to do something about their meals as they were awful and almost as bad as Air Canada. I didn't eat my main course as it smelt awful food but was supposed to be beef stroganoff. The food was the only thing to let Delta down as their cabin crew were friendly and efficient making sure we had regular supplies of water to keep us hydrated. Id definitely fly Delta again but would order a special meal to see if said meal would be better.","","","Economy","","9.0","5.0","5.0","2.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Aileen Manwell","United Kingdom","2014-04-10","Less Customers less issuesthat was a comment yesterday from one of the EasyJet representative at Gate 17 from London Luton to Berlin Schoenefeld (departure 18.15 pm). They have done anything they could to get rid of customers. I flew with my 3 year old son who I paid full price for. I didn't want to take an extra luggage for him due to the many stairs on the way to the gate. Therefore I took one piece of luggage which was one inch too big. It was only one luggage for both of us. Nothing else and they charged us 45 pounds. Another customer same issue who had no cash and only a ATM Card to pay for his oversized back was refused to enter the aircraft until payment. Luckily another customer helped him out. Never again with EasyJet.","","","Economy","","","2.0","2.0","3.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Ben Street","United Kingdom","2014-04-10","We flew on an EasyJet Airbus A319-100. We flew from Bristol to Mallorca. FA's were friendly and catered to our every need. The toilets were a little dirty but what do you expect? Seats felt very comfy. Food was satisfactory but a little hot. I would have no qualms about flying with EasyJet again!","","","Economy","","10.0","5.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Logan Tresso","United States","2014-05-06","Flying to Detroit From Tampa on a 737-800. Service on the plane: it was a good experience. Flight Attendants were polite and cared about me and other passengers (unlike United and BA). Food was only pretzels and cookies and a drink of choice (it was only a 2hr flight). Seats were comfortable. Service in the airport-Good service no long lines and friendly airport crew! I enjoyed Delta and will fly them again!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","B Wijesinghe","United States","2014-05-05","DCA-ATL-DCA MD-90; Economy. ""We love to fly and it shows"" used to be Delta's slogan. Standards have slipped a lot since then. DCA counter bag drop-off was prompt after online check-in and the outbound flight was on time. It is amazing how many seats they have crammed into this aircraft recently to make money from Economy Comfort seats. The seat itself is reasonably comfortable for about two hours but the reduced legroom is awful. I am average height so I feel for taller people. Both planes were very clean and appeared well-maintained for 18+ year-old aircraft. A drink and mini pretzles were served on both flights. ATL bag drop-off after online check-in was quite quick. The inbound flight was delayed by 75 minutes but they made-up 25 minutes of that lost time. Flight attendants outbound were friendlier than those inbound. Overall this type of service will be acceptable for two to three hour flight segments and I will use Delta again.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Max Chenery","United Kingdom","2014-04-08","Flown with various other carriers in my time but I personally think it's impossible to beat easyJet in terms of practicality and efficiency. Flew London Luton - Madrid Barajas and returned 3 days later. Outgoing flight pushed back on time and departed as scheduled smooth flight very professional and impressively presented crew who were extremely attentive throughout. Lots of communication from the flight deck and arrived 20 minutes early. Bags delivered promptly. Coming home plane arrived 30 minutes before expected departure it was turned around within a matter of minutes and we boarded early. Pushed back approximately 3 minutes early departed with an expected flight time of 1hour and 50 minutes. Plane was absolutely immaculate and again the crew were fantastic. Nothing was too much trouble and everything was handled professionally. Landed at Luton 20 minutes early bags again delivered within 5 minutes of clearing immigration. I would undeniably recommend EasyJet over British Airways and other competitors short haul offerings at least with easyJet you can expect a consistently excellent service on time flights and reasonably new aircraft the low cost carriers and catching up!","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Roessler","United States","2014-05-04","We flew from Atlanta to Portland the check in process was chaotic and disorganized. We had checked in online but had not printed our boarding passes. One representative told us to leave the line and finalize the check in at the kiosk. We got out of line to do this and the kiosk was out of paper we got back in line and the same rep told us to go back to the kiosk - we refused. There was only one kiosk working at this time! The rep at the counter was much better informed and completed our check in within a couple of minutes. This kind of disorganization caused at least one customer I talked with to miss her flight! In addition there is so little leg room that it is ridiculous and so uncomfortable. I did not feel like the staff were very friendly or helpful. On a positive note our plane landed on time and our luggage was there too.","","","Economy","","5.0","1.0","3.0","2.0","0.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Hills Thomas","United Kingdom","2014-04-07","Gatwick-Malta A321. Service was good but the food seemed pricey! Seats were a bit cramped but better than Flybe. Boarding was easy but took time. Hold items came out on time. Overall it was a good flight.","","","Premium Economy","","5.0","3.0","3.0","3.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","K Williams","United Kingdom","2014-05-04","Flew MAN-ATL-HNL and LIH-LAX-ATL-MAN in Business Elite/First. Outbound flatbeds on both legs although I found the 'herringbone' 330 better than the 'offset' 767. Food and drink good on both but I noticed that Delta have stopped their wonderful hot nuts on Business Elite (MAN-ATL) but they were still served on First (ATL-HNL). Return LIH-LAX was delayed 3.5 hours due to computer failure at LAX. Delta contacted us (unlike United) so we were able to delay our arrival at Kauai Airport (LIH). The 757 on this route was very tatty with a number of broken footrests and ought to be retired. We made the connection at LAX and ATL and arrived at MAN 30 minutes early. Refreshments on the two First segments were acceptable and excellent on Business Elite. The staff on all flights were very attentive.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Katnic","United States","2014-05-04","Flight 387 from GUA to LAX on 4/26/2014. Delta procedures at GUA appalling! Each time I fly back on this route things get worse. It appears that you can no longer check in at a counter. After taking our 6 bags to the check in counter we were told to go back to kiosks to do our check in while the Delta employees sat around. If this was a domestic flight I would say there would be no issue. The fact that you have to attempt scanning of passports makes things a bit more difficult especially if you're not used to it. This process took an additional 20 minutes for the 4 of us. As the check in area isn't air conditioned the extra wait time left us sweaty and fed-up by the time we made it to the gate. Plane was late coming in. While waiting in the boarding line we looked to find that 3 of 4 seats had been changed. We went back to the ticket desk at the gate and fortunately were able to get our old seats back. By the time we got onto the plane and took our seats it was apparent that Delta lets babies travel in the first class cabin. The next 6 hours on the plane were frequently interrupted by a two year old that couldn't be controlled by her mother. The flight attendants tried to pacify the child but stopped short of requesting the mother take her child back to economy with the rest of her family. The screaming child aside cabin crew service was great. My four year old was again able to visit the cockpit but found little to do afterwards a this 757-200 only had communal IFE. Either watch the screen in front of the plane or watch nothing else: none of the music stations worked either. Food so-so but drink/snack runs frequent. If a drink/snack was requested in-between nothing was too much trouble. The final act of the Delta ground crew was to bus us to the Bradley Terminal after landing. It took 2 hours from the time the plane landed until we got our bags and I was surprised they were still on the carousel once clearing customs. After all most other international flights come through this terminal. The morning flight always has customs clearance at Terminal 5. If flying Delta was all one had to do it might not be such a bad experience as the flight crews are great. It's the pre post and sometime in-flight policies that Delta management have dreamt up that will make me never fly Delta on this route again. We paid for these tickets as opposed to upgrading so to say we were let down is an understatement. Next time it will be Taca/Avianca.","","","Business Class","","","3.0","4.0","3.0","1.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Robertson","Italy","2014-04-06","EZY990. Flew out of Venice to Naples on 5 April 2014. Without notifying any passengers that the flight was to be delayed 2 hours we all stood in line waiting to board. There was also a gate change that happened. Once onboard and inflight we were all informed of the drinks/food they offer however you had to pay for everything including water. Will never fly EasyJet again.","","","Economy","","2.0","4.0","4.0","1.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2014-05-04","May 1 2014 Washington DC (DCA) to Minneapolis St. Paul (MSP). I bought an economy class ticket but Delta gave me an economy plus seat. Economy plus had a little more legroom and padding than economy but the seat recline was almost the same as in economy - I couldn't tell the difference. Based on this experience I would not pay extra for economy plus. Delta charged $2.00 for headsets with which to listen to a movie displayed on overhead screens situated every 4-6 rows. I didn't buy the headsets or food so I can't comment on catering or entertainment. Boarding has turned into an unpleasant experience passengers crowding the gate so they can board first and secure overhead bin space. My flight experience deteriorates each time I fly Delta. My spouse is a Platinum frequent flyer which is the only reason I patronize this airline -- no cost award tickets. I can't wait to fly Southwest or Jet Blue (domestic) or Air France KLM Lufthansa international. It seems as though the smiling CEO on the inflight video has nothing but contempt for his economy class passengers.","","","Premium Economy","","2.0","2.0","4.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Singh","United Kingdom","2014-04-03","The Easyjet customer service is really pathetic with no flexibility. I arrived at the Boarding Gate 25 minutes before the flight departure for a short flight from Amsterdam to Luton and was not allowed to board the flight while the gates were still open. I paid additional Euro 80 and had to wait for more than 3 hours to board the next flight. I am frequent flyer and was shocked to see to me it was a deliberate attempt by Easyjet to earn more money.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Wilk","United States","2014-04-02","Copenhagen to Basel Switzerland no issues except the walk to the terminal was literally a mile! Baggage was checked for size deemed acceptable but because flight was full they put it with checked bags (no charge as it was correct size). Several days later we flew from Paris (PDG) to Copenhagen. This time the agents were very rude pulling people at random out of line including us to tell us we had to pay 110 euros for our 2 bags (same bags same clothes) as they had to be checked in. We had no choice but pay (it cost as much as the flight). Very poor customer service.","","","Economy","","1.0","3.0","1.0","0.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Chiesa","United Kingdom","2014-05-03","Flight DL0187 Date: Apr 25 2014. More expensive than other airlines. Lunch was served at 10am GMT 2 hours after departure! They had a lot of time to serve it later as we still had more than 5 hours ahead (going to Boston MA USA). You had to pay for entertainment. Many empty seats in first row but you cannot take them without paying extra! Attendant was chatting too much and very loudly and I couldn't sleep. Many broken seats won't come back to straight vertical position. They didn't have any diet or light soda but Fresca.","","","Economy","","3.0","3.0","4.0","4.0","2.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Tony Quinn","United Kingdom","2014-03-31","BRS-FNC-BRS. Used EJ for the second time in a month both flights early so top marks again. These flights were completely uneventful and everything was as expected which is exactly the way it should be. Even check-in at FNC has improved and was much better than the last time we were there (looks like EJ now has its own staff as opposed to handing agents). The return landing at BRS must have been made by the trainee as we did come down with one hell of a bump (the Cabin Manager actually made a comment on it). Looking forward to our next trip as EJ is now a good airline.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Watson","United Kingdom","2014-03-31","The new policy on cabin bags is not acceptable. On a recent flight to from Gatwick to Gibraltar we took identical bags in each direction but were not allowed to take the bags into the cabin on the return leg. The bags had to go into the hold. The bags contained our computers wallets money tickets and other valuable items. These bags were not lockable as we expected to have them with us. Their size has been acceptable on dozens of other flights with Easyjet and other airlines as they are made to fit within the airline in cabin sizing. The excuse for this 'new' ruling was that the flight was full. Every flight that I have been on with Easyjet has been full! They need to address the issue of passengers taking oversize bags onto the aircraft without penalising those of us who always ensure we have the correct size and weight for cabin bags. Until that happens we will fly with other airline.","","","Economy","","5.0","1.0","3.0","0.0","","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Stankay","Switzerland","2014-05-03","Flight 67 to Atlanta connecting to flight 1384 to Orlando on April 28. My mother returned home from Zurich to Orlando after visiting us in Europe. Unfortunately while here she spent time in the hospital. Various Delta employees with whom we were in contact were extremely helpful in rebooking flights and assisting her before during and after her flights including wheelchair support. She enjoyed the flight (in economy comfort) the service the food etc. As a family we have flown Delta during many years and continue to be impressed with the airline more so recently with the many improvements they have and are implementing. We will happy continue to recommend Delta airlines.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","James Sturdevant","United States","2014-05-03","Just returned from: IND to SJU via ATL. First class on IND-ATL segments (MD 90) and so-called Business Elite on ATL-SJU segments (737-800). On all segments aircraft interiors were clean and well maintained and cabin attendants were good. Boarding on all flights was total chaos and food on the ATL-SJU segments was inedible. No food on other segments. Seats not what one would call comfortable or roomy. Not worth the price paid.","","","First Class","","5.0","3.0","4.0","1.0","2.0","","","0.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Bastien","United States","2014-05-03","April 27th overnight flight from San Francisco (SFO) to Washington Reagan (DCA) with stopover in Detroit (DTW). Economy seats on flight from SFO to DTW were extremely uncomfortable: hardly any legroom - very little padding no padding on armrests and minimal recline. These are the worst airline seats I've experienced. Delta offered a thin blanket but no pillow. I was unable to sleep. The economy seats from DTW to DCA had slightly more recline and were therefore tolerable. Delta didn't offer food for purchase on these flights and I didn't pay the $2.00 for a headset on the SFO to DTW flight so I am unable to rate food or entertainment (I gave Delta one star for each).","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Hunt","Czech Republic","2014-03-30","Although it is an improvement that all seats are now allocated it's worth noting that even if you have purchased an allocated a seat up front this does not mean that you have Speedy Boarding. In fact Speedy Boarding now seems pointless since you need to get to the gate amongst the earliest passengers or so they told me at the gate last night. Seems to me that EasyJet should now copy best practice by proper airlines and board by seat number on busier flights. At the moment it is unnecessarily stressful.","","","Economy","","5.0","3.0","4.0","2.0","","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Tulip","United Kingdom","2014-03-29","Flew from Gatwick to Sharm-El-Sheikh in Egypt. We arrived at Gatwick and first impressions were not good. Massive check-in queue and the flight left in just over 90 minutes. Thankfully for us they asked everyone for the Sharm bound flight to come forward. Very impressed with this as most airlines leave you to struggle on your own. Friendly staff at counter who couldn't stop smiling and were most helpful. Rushed to the gate and boarded straight away as we had priority boarding (for £20 extra mind you). Brand new A319 Airbus with clean and comfortable seats. Stewardesses were very kind and helpful offering us drinks food and being most attentive. They were so good they got a 4th drinks run in 25 minutes before landing. Had a decent bacon sarnie for breakfast which was a bit pricey at £2.50 but didn't taste like melted plastic. However there was no IFE so had to make do with iPad instead. Had same crew on way back and again were faultless. Overall I will definitely fly with Easyjet again!","","","Economy","","8.0","4.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Limen","United Kingdom","2014-05-01","The food was disgusting and the fact that I was travelling from the UK to the USA and there was no entertainment was horrendous. My kids had to look at the front of a seat for 8 hrs and my daughter had to sit on my lap but she could not sit properly because there was no space. When we got given food it kept going everywhere because we were so squashed. The loos were dirty and small. The staff were no good they didn't help out. I wouldn't recommend them.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Lynne","United States","2014-03-28","Without question the worst flying experience in my 45 years of travelling. Departed late kept us queuing for 45 minutes no communication. Returning from Amsterdam the furthest gate out no elevators No bathrooms rude staff who put us through unnecessary steps to measure our baggage kept asking for our boarding basses for no reason barked at us and when I put my luggage in the measuring box and it fit I was told ""It doesn't fit comfortably"" and made us pay 55 Euros each even though we had already paid extra to bring larger bags on board. For that amount of money I couple have flown a civilized airline like KLM.","","","Economy","","","2.0","1.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Stewart","Canada","2014-04-30","Flew Atlanta to Seattle. It is a 5 hour flight. If you want to eat you have to buy your meal however they do not have enough sandwiches so when the cart got to the end of the plane there was nothing left. If you want to watch a movie you have to pay $6.00. It costs $30.00 to check each bag. Just be aware that the price you pay for your ticket is just to get you from a to b just like greyhound.","","","Economy","","2.0","4.0","3.0","1.0","1.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Caforio","Italy","2014-03-19","Milan MXP to Naples and back 3 days later. Both flights full yet boarding ok and both flights landed ahead of schedule. Comfort in the seat is ok for a flight of 2 hours (if you are not too tall or heavy). Booking months in advance the value for money is good. I've seen the fares one week before and the price really went up. I recommend for people looking for the essential i.e. flying on time from point A to point B.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Mark Ackery","United States","2014-04-29","Flew from LAX-ATL on B777-200 then ATL-CMH on A319. Both legs were great and crew very attentive. First class seat on the B777 was a comfortable seat if somewhat difficult to settle into at first. The A319 was uncomfortable and took a while to find that special spot to get comfortable. All considered the service I got for what I paid was excellent. Bags were first off the carousel and waiting when I got there which I liked a lot. Only issue was the miserable check in lady in LAX. DL also need to re think their lounge policy for First class passengers.","","","First Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Griffith","United Kingdom","2014-03-18","Disappointed to see that EasyJet at Stansted adopt the Ryanair approach to boarding; passengers with two items of hand luggage ie a lady with a handbag and say a stroller are only allowed to carry on one of them! Needless to say my partner put her handbag inside the other and when on board took it out again. The crew were indifferent.","","","Economy","","5.0","2.0","3.0","3.0","","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Holdsworth","United Kingdom","2014-03-17","LGW-Malta. Although I am a frequent flyer I did manage to go to the wrong terminal. My fault but the fact that easyJet operate from both terminals at Gatwick is unusual and they should do more to point this out to people before they join the long bag drop queue in South terminal. Fair enough the queues move fast and staff call out the flights that are closing but that isn't much help to you if you are in the wrong terminal altogether. Fortunately in our case we realised our error quickly and we got to north terminal and made our flight but I would argue that the bag drop system needs serious improvement. The actual flight was ok but the seat pitch is unacceptable for such a long flight. It is ok to read but not enough to work on a laptop - this is an issue for business travellers. The only good thing about easyjet is the coffee which is much better than their competitors. The allocated seating is also an improvement but we were allocated seats across the aisle from one another not ideal. I would say easyjet have some way to go before they can say they are really competing with BA etc for business travellers. They need to seriously look at what Norwegian are doing.","","","Economy","","5.0","2.0","3.0","3.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kim Grewe","Canada","2014-04-28","The review is for Delta which was our return flight home from Pittsburgh. We were to leave on Flight DL 5217 on 20 April. Delta Airlines has a poor fleet of plains. They were under staffed and had 2 mechanical breakdowns and were unable to find us other flights. We needed to be home for surgery the next day and paid extra to fly out on Easter. Because we booked with Expedia they said that they Delta was not to blame (they blamed United). Worst case of passing the buck ever! (Only bright spot were the front line staff - like the desk agents who remained 3 hours extra to rebook all the passengers).","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ellis Bob","United Kingdom","2014-04-28","MAN-Atlanta Atlanta-Memphis Memphis-Las Vegas Las Vegas-Salt Lake City Salt Lake City-Memphis Memphis- Detroit Detroit-Amsterdam April 2014. All of our America trip was with Delta and everyone was excellent in every way. From check in to boarding to seat leg room were superb. The pilot and cabin crew were so friendly the captain thanked everyone on each flight personally standing at the entrance with the cabin crew. 7 out of our 8 holiday flights were with delta and we had no problems with any one was with KLM see that review.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Quinn Tony","United Kingdom","2014-03-11","BRS-BCN-BRS. Both flights were early so full marks. We've being using EJ since its inception and I think it is now almost on par with BA. These flights were good and the introduction of allocated seating has been a vast improvement. Check-in at Bristol was fast but BCN is still a bit of a wait (always has been -30 minutes this time). Still some room for improvement though. Hand luggage storage is a shambles and £2-50 for a cup of tea is scandalous (but you don't have buy). Prices also seem to have risen dramatically but EJ is still the best of the low cost carriers.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Neal","United Kingdom","2014-03-10","Have flown easyjet before and would use again in the future. I have returned from a lovely holiday from Portugal today-the flight was slightly delayed due to Air Traffic Control problems in France but this did not affect my experience in the slightest. When it came time to start descent (which I was not aware of) one of the cabin crew tapped me on the shoulder to ask me to put my earphones and phone away on which I was watching a movie. I put everything away in double quick time as soon as I was asked and pushed my bag under the seat in front. As she walked off behind me I heard her comment to either a colleague or another passenger ""there's always one"". I was very annoyed by this and advised one of her colleagues on the way off the plane. I deliberately hung back until most of the passengers had got off so that I did not cause a scene and I deliberately did not go to the woman in question so that it did not get out if hand. The other lady assured me that they have a debrief after every flight and that my comments would be discussed. The whole point of putting the headphones in and watching the movie was for me not to disturb anyone and cabin noise not to disturb me so I was not being ignorant. However her colleagues response to my comment was very professional and reassuring.","","","Economy","","10.0","3.0","0.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C McCarthy","Ireland","2014-04-27","Travelled Dublin to Salt Lake return trip. I normally travel BA which is good but in comparison Delta is a horrible travel experience. The flight attendants are fine but the aircraft used on all four segments were very old and there was a 'domestic' feel to flight that you just don't get with BA which in comparison has newer and cleaner and more spacious aircraft. Perhaps the biggest issue was that Delta typically fly 757 aircraft compared to BA's use of 747 or A380. It just felt far too cramped for long haul. The biggest insult was having paid > $2000 for a return flight to being given a 'beaker' of 100% plonk despite having asked for 'red wine'. I really wanted a glass of wine but if there was a plant nearby I would have dumped it there it was absolutely foul - I'm not a wine snob and would drink anything reasonable but this drink poured from a large container was sickening. I'd fly Delta again but only as a last resort. Having said that the flights were all on time or early maybe lucky but I'd hate to be delayed if the only wine they had onboard in 'coach' was what they gave me on those flights. One more thing although they had VOD the content on offer was very limited with only a handful of movies on offer (in contrast BA usually offer > 30 movies with similar ratios for TV and Music).","","","Economy","","5.0","2.0","3.0","1.0","2.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Matthew Carrell","United States","2014-04-27","Flight from Atlanta to Jacksonville NC canceled due to mechanical problem. Their solution was to spend the night in Atlanta at our cost and fly to Jacksonville 20 hours later. Ended up fling to Raleigh and renting a car at our cost and driving to Jacksonville. They are not concerned in the least. Will avoid Delta in the future.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Jeyes Philip","United Kingdom","2014-03-10","LGW-VRN (Gatwick-Verona). My first trip with Easyjet and I will admit to a sense of trepidation using a budget airline with a bit of a reputation! Carry-on only so I did not have the apparent burden of queuing to check a bag. I also used the speedy-board option which avoided the one gripe I would have: people boarded the plane from both front and rear but without any consideration to seat allocation meaning that people were trying to pass each other in the aisle with bags in hand - close to mayhem. Seats were comfortable and legroom good (I'm a reasonably tall person) flight attendants very friendly and helpful. In summary I was pleasantly surprised.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Keith Smith","United Kingdom","2014-03-07","Manchester-Keflavik and return. It has been many years since we last flew with easyJet and all we can say how much they have improved. Our flight from MAN commenced with a lovely smile from the girl on check in which did not take long. Flight on time on outbound. Meals on the aircraft were very good and not too expensive. Aircraft very clean cabin crew excellent and professional both flights. Inbound flight departed 30 mins late from KEF due to taxi ways requiring clearing of snow! Arrived 10 mins late into MAN. Will definitely use them again on this route.","","","Economy","","9.0","4.0","5.0","5.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Carol Pollis","United States","2014-04-22","Flight from MSN to LGA going east was very good. Return west was very poor with cancellation of late night flight and re-booking for next morning and long (2.5 hours) delay on morning flight due to a mechanical problem after plane was loaded and de-icing equipment issue in Mid-April at LGA. Very long and stressful flight experience.","","","Economy","","2.0","3.0","4.0","3.0","0.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Michel","Switzerland","2014-03-06","GVA-LGW LGW-BSL. I have no problem with the flights (full both ways) and the extra-ordinary amount of hand luggage onboard the cabin crew are very pleasant and do a good job. The bag drop at both GVA and LGW is appalling. 55mins to check a bag in at GVA (and half the drop off points closed) 45mins at LGW (all the points open just not enough of them). easyJet seem to have spent a fortune enticing business travellers - complete waste of money if they expect a Business traveller (let alone a holiday maker) to stand shuffling along in a snake-like queue just to check in a bag! Until they get their act together I would avoid them simply unacceptable and treating their clients with contempt.","","","Economy","","","2.0","4.0","0.0","","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Cooper","United Kingdom","2014-04-21","Flew LHR-JFK and connecting internal flights to MCO. Excellent service at the airport and onboard. Very helpful and friendly cabin crew on all legs of the journey. Planes were clean and comfortable despite being a little old. Flight crews were very informative about potential turbulence flight times etc. There was a good selection of up to date movies and TV series available on personal entertainment screens for the long haul parts. Cabin crew would frequently offer drinks served dinner and a breakfast plus newspapers and other amenities on this section. Punctual and a pleasant experience. Would definitely fly with them again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Forbes","United Kingdom","2014-03-06","We have travelled with Easyjet many times on different aircraft types the latest being a trip from Liverpool to Malaga and return. Outbound was on an older type aircraft the usual bulky seats meaning smaller seat pitch leg- room etc. however still perfectly bearable for the cheap cost and for the short trip. The return flight however was excellent! It must have been a newer aircraft or newer designed interior many passengers were commenting on it. Thinner seat backs and everything more streamlined made for a much more spacious seat pitch and a more comfortable journey. We could not fault it at all. We have never had any problems with Easyjet airport or aircraft staff and we wonder if any negative reviews towards staff are actually 'Easyjet' staff and not in fact the airport staff from the airport they are departing from and therefore nothing to do with Easyjet? We really cannot understand the reviews on here with regards to luggage. Easyjet (along with all airlines including Low- cost) clearly state their hold and hand luggage policy. If you choose to exceed (or ignore) these policies then expect to be challenged or charged (if you aren't then happy days).","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Smith","United Kingdom","2014-03-06","They might be the cheapest but that's for a reason. As a frequent flyer I have never used easyjet but did a quick trip to Germany and needed just a cheap flight instead of transatlantic. You are treated poorly by employees that cannot be bothered. The cabin staff were fine its the boarding staff that I have a problem with seeing passengers getting charge 55 euros for a case which was only a few millimetres too big. I will know if I travel again in Europe would rather pay the extra few pounds and travel with a decent airline.","","","Economy","","","0.0","1.0","2.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P McDonnell","United States","2014-04-16","Madison WI to Gainesville FL via Atlanta. Flight delayed by a few hours leaving Madison. There was a decent snowstorm going on at the time and I presumed that was the cause of the delay. Arrived late in Atlanta and just missed the connecting flight to Gainesville. Delta staff at Atlanta said the delay was actually due to mechanical reasons and promptly provided meal and hotel vouchers for an excellent hotel and rebooking on the first flight the following morning. Obviously the delayed flight is a negative but in this particular case Delta efficiently made adequate accommodations for stranded passengers in a situation where it would have been easy for them to blame the weather and refuse to make accommodations at all. For that they deserve some commendation.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","U Guest","United States","2014-04-15","Horrible service horrible planes Delta does not care about their passengers. No matter what happens they only have on excuse - technical problems with the plane. I booked my flights with Delta because the price is usually $30-50 cheaper but I've learned my lesson - it's not worth it. (I fly about 10 times a year and have done so for last 6 years) I don't remember their flight being ever on time. They've failed 100 out of 100 times. I wish everyone would stop flying with them just to show them that in order to stay in business they have to take care of their customers.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Wiseman","Australia","2014-03-04","Paris to London. The crew member in the boarding line was extremely rude abrupt and uninformative. It was all in relation to cabin baggage being more than one bag mind you the second bag for us was a tiny handbag. We flew from Italy to Paris with no problems carrying exactly the same baggage. We were then rudely pulled out of the line and asked if we understood English in a condescending voice after being given no time to try and fit our handbags into our luggage. We were then sent to the boarding desk because we couldn't fit one in. The crew member there had no idea why we were sent there so he sent us back. We were then told it was going to cost an extra 55 Euro for a bag 1cm thicker than the allowed thickness which is outrageous not to mention we were well under our weight limit. I then noticed that some other passengers had cabin baggage as big as the one we had to pay extra for and put in the hold and also a large handbag or briefcase. In one country we are allowed certain things and the next we are not. For the same company in these countries policies and procedures are different obviously as a result of poor management. I would not recommend anybody use this airline I would rather pay extra for another airline and will be in future.","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Galiano","United States","2014-04-14","I have flown Delta for 20 years and the last few have become completely horrible. The company does not appear to care about the customer any longer. The seats have shrunk to petite size on most flights and I am fairly thin. My knees are in the back of the seat in front of me when I am in coach. The flights are consistently late on departure and arrival. The flights are typically oversold which creates a capacity issue for their service. As a frequent flyer and a business person I can understand the need to increase operating margins but at what cost? I think the executive team should eat their own dog food and ride non-private flights. I am considering abandoning my gold status at Delta for an airline that can do more than lip service.","","","Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Shaun Garrett","United Kingdom","2014-03-03","Returned recently from Barcelona back to Newcastle paid for one case in the hold and carried one shoulder bag onto plane couldn't believe the size of the cases people were carrying onto flight some bigger than my case! No one was asked to put bag into bag sizer or indeed no check in staff even bothered to look over the counter. My issue I have with this is apart from stupidly paying for a suitcase when I could easily as it turns out take into the cabin but I was also refused to put my bag into the overhead lockers as they ""have to accommodate the larger cases""! My shoulder bag was the proper size for the flight but as it turns out it was too small. I was told that I had to put it on the floor along with my coat (it was too tall to fit under the seat in front) I had a very uncomfortable 3hrs unable to move my legs the crew member was extremely rude and didn't care about the discomfort. Surely the airlines need to have an idea of the weight of the luggage on board an aircraft? At Newcastle there was virtually no hold baggage apart from ours. If we had been the last on the flight I could understand it if there was no space in the lockers but I was on fairly early in the queue the cases overhead were crammed and one of them was taped closed obviously previously overloaded?","","","Economy","","5.0","3.0","1.0","0.0","","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Dunn","United States","2014-04-14","Booked on Delta flight out of a local regional airport MLI to New Bern North Carolina via connection in Atlanta. Flight was scheduled to depart at 4.59pm. It was pushed back to 7.30 as the incoming flight out of Atlanta has mechanical problems and they were bringing in another plane. Flight delayed a second time to 8.39pm and cancelled. Both at the delay and cancellation the customers had to leave the secure area and go back out to the ticket counter. We were told the flight was cancelled because the crew timed out. All flights on Delta out of Chicago and United were booked. They have no reciprocating agreement with Southwest or U.S. Air and could not see their reservation. Delta told us to come back the next day at 4.50 for that flight. We finally via the internet were able to book a flight earlier the next day out of Chicago with U.S. Air for $400 more than the original ticket. We had purchased insurance through Alliance. Delta would only refund the ticket price and would not pay the difference. The people at the ticket counter were less than helpful they had given up and didn't care. I won't be flying Delta again not if I can help it at least. U.S air was on time and staff was very friendly.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Fiona Howells","United Kingdom","2014-03-03","1st trip with them going out seemed easy enough. All customers took hand luggage as we did-checked with Easyjet to make sure what was allowed. 1 size hand-luggage hand-bag not included! No room onboard so our bags went into the hold. Poor service on board - passing items over you no excuse me discussing other passengers in front of you. Then flight back from Paphos got charged for my hand-luggage and not allowed to take my hand-bag on board? Only 1 item allowed - not told that before I travelled. Other passengers allowed to take 2 items.","","","Economy","","5.0","3.0","2.0","2.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Schuwer","France","2014-04-13","AF3628 (operated by Delta) Paris-NY JFK 6th April. Extremely disappointed with Delta the only normal element was that the flight was on time. The staff service was not pleasant and not helpful. The lavatory (even before taking off) was dirty. No newspapers (we'll give you whatever will be left after business class passengers have been served). The food was appalling and a horrible non-descript sandwich (which almost everyone put aside) should not be called a ""meal"". What a trip.","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Rainbow","Ireland","2014-02-25","19th Feb 2014 Gatwick North Terminal to Tenerife South airport. Online booking:–Easyjet have a very user friendly website and their email communication was superb. Baggage charge: I found the £18 charge for a small bag to be outrageous. Bag Drop: the bag drop was straightforward and the staff member efficient but unsmiling and not at all friendly. Boarding: orderly enough but the announcements were not very clear and I saw 2 elderly people struggle unaided. The cabin crew were not at all friendly and seemed disorganised too. One member of the cabin crew was particularly unfriendly and gruff in the way in which he interacted with a young mum and a baby. Later in the flight I bought a coffee and the same man who was rude to the lady with the baby handed me my change with a phoney smile and the money with a strange expression. I checked the change and saw that rather than a £2 coin he had handed me an Arabic coin. I immediately saw this and asked for the correct coinage. It took the efforts of two of his colleagues for me to receive the correct change and no apology. Announcements: there were very few announcements during this journey and no route map at all. The lady captain made one announcement at the end of the flight. Comfort: The seat was rather thin but comfortable enough for the distance flown. Value: the price I paid was quite reasonable. However this was not the cheapest on this route and so I shall shop around in future to make sure I get a good deal.","","","Economy","","5.0","3.0","3.0","3.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Adam Khan","Canada","2014-04-13","I went DTW-SFO AND SFO-DTW. Took Delta Airlines Boeing 767-300 both ways. The seat comfort was great! There was a lot of leg room. The staff wasn't very friendly. They weren't smiling that much or very polite. There was a lot of food selection and prices were decent. We got complimentary drinks twice which was great. The inflight entertainment system has a ton of selection although most of the movies and tv shows cost money. But the music selection was amazing so it was great. Overall the Delta flights were really good and I would definitely fly it again.","","","Economy","","8.0","4.0","2.0","3.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Illia Romanenko","France","2014-02-24","Paris-Berlin Schonefeld-Paris on 20-22 February 2014. Did not notice any particular problems except the boarding process in Berlin. The part B of the airport from which Easyjet flights depart looks like a hangar with no ventilation and places to sit. There is a huge line for boarding moving very slow. They started boarding before the plane arrived and all the passengers had to wait in very small room overheated with no fresh air. Also they write that the gate closes 30 minutes before departure while in reality it only starts at this time or even later. I guess that is completely unacceptable even for a low-cost.","","","Economy","","5.0","3.0","2.0","1.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Moffett","United States","2014-04-08","Extremely dissatisfied with Delta. Original flight delayed with no explanation. Missed connecting flight by 5 minutes. The next flight I was able to get on and still make my appointment at my destination - at boarding time was advised of ""mechanical issues"" and not sure of length of delay. For the price of airfare this lack of service and commitment is unacceptable.","","","Business Class","","","0.0","2.0","0.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Alan Thompson","United Kingdom","2014-02-21","London Gatwick to Bari. Out on 15 Feb flight over 3 hours late. Sent to distant gate for an on-time takeoff where the flight was not even displayed. No information all afternoon and nobody to ask Kept in-touch via Easyjet website. Panic amongst passengers when flight suddenly displayed as 'Gate Closed'. Terrible customer service non- existent. Flight crew lovely. Return flight on time and up to standard of low cost carrier.","","","Economy","","6.0","2.0","3.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Sauerwein","United States","2014-04-08","I fly international in economy class from Seattle (SEA) to Japan (NRT) about twice every month. I have flown this route more than 10 times already and with a variety of different airlines. At first I was sceptical about flying with Delta but Delta has made up a lot of ground recently in my opinion. While Delta is no match for Singapore airline's service and no match for ANA's food it does beat out United airlines in both of these categories. One major problem I have with Delta's international flight is that they really only served one meal whereas Singapore and ANA gave you a full 2 meals. Over a 9-10 hour flight having only one major meal feels a little lacking and will leave you hungry walking off the plane. The food that is served is also not exciting but gets the job done. In-flight entertainment is good with plenty of choices and nice screen size/brightness. I fly often so this is particularity important especially over such a long segment. Seat comfort is mediocre but its economy so you get what you pay for however I have used Premium Economy seating with Delta and I'd have to say its worth the few extra $. If flying ANA on this segment on a 787 Dreamliner your Regular Economy seating will outclass Deltas Premium Economy seats however. To rap up I'd say since Delta is usually 100$ cheaper than the other competitors mentioned above you really get what you pay for.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Breavington","Australia","2014-02-19","I flew from Edinburgh to London. The crew members checking boarding passes at the gate were rude and uninformative. My bag was too big for the cabin but then I was told I wasn't allowed my small handbag on board even though I was allowed both bags on my flight from London to Edinburgh. When asked why the sudden change in policy she had no answer and ignored me while I stood there clearly confused. I also feel that policies should be consistent throughout all airports you are situated at and all crew should be informed and enforce these policies.","","","Economy","","","0.0","1.0","0.0","","","","0.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ian Sinclair","United Kingdom","2014-04-02","DL010 ATL-LHR on 7th March. Very tight connection from Dallas through Atlanta made the flight with minutes to spare and my bags made it onto the flight too! Extremely attentive cabin staff comfortable lie flat bed good selection of food and drink IFE was a little dated but didn't mind as was tired and needed the sleep. Flight arrived early quick bag delivery. All round great experience.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Cook","United Kingdom","2014-02-18","I have flown to Portugal and to Berlin and have found it a joy. The staff were friendly and although on one flight I had delays I can imagine that it would be the same with any airline. I'd recommend getting a larger seat as I do think the cheaper airlines have very small seats. Overall I always look for Easyjet first as I've had good experiences. The inflight food and beverages I tend to steer clear of as they are never that great but you can grab what you need when at the airport and save some pennies.","","","Economy","","10.0","4.0","4.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Hendrik Oberbeckmann","Germany","2014-03-30","We had a very good flight from DUS to LAX with transfer in ATL. Service on both flights was good even if meals on the inner-USA flight were not for free.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Glenn Biffen","United Kingdom","2014-02-14","ALC to LGW: Have utilised Easyjet many times on this route during the past year however sad to say that this may be the last. The cabin crew were rude unapproachable non-existent and rude. They quietly moaned about the passengers within earshot and acted as if cabin baggage was an inconvenience (even for their frequent fliers - including us). As there was insufficient room in the overhead bins for others hand baggage they pushed them in front of the empty seats behind us; as this caused discomfort to myself I made the crew aware and they repositioned it. The flight attendant felt as if she was doing me a favour. Have flown with this airline since their infancy (circa 1997) with no complaints. This was such a shame.","","","Economy","","","1.0","1.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Hendrik Oberbeckmann","Germany","2014-03-30","Our flight from LAX to JFK was on time and we arrived earlier than planned. Service was a little slow due to the reason they don't accept cash payment for meals and Credit Card verification wasn't that fast. Inflight entertainment was really good!","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Biafore","United States","2014-03-30","Economy Comfort DTW-LAX on a 767-300 and LAX-DTW on a 737-900. To LAX the 767-300 seat was good although it did not have the adjustable headrest. Multiple drink runs and plenty of cookies peanuts and pretzels. Personal entertainment had okay choices. Back to DTW the 737-900 was great. Seats were very comfortable. Again multiple drink runs and lots of snacks. Purchased the fruit/cheese tray and tapas both of which were very good. The personal entertainment had tons of movies. Overall - very good experience. I hope that all aircraft get seats with adjustable headrests as they do make a difference on a 4+ hour flight.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Melo","Switzerland","2014-02-14","I took several easyjet flights in the last few years (Berlin Rome Venice Copenhagen and Dresden - always departing from Basel). I have to say that I'm pretty happy with it. You pay for what you get. The passengers usually are rude and the seats are tight but for short trips it is ok. I had a big delay once (5+ hours) but normally it leaves on time or with minor delays. I never checked in luggage therefore I can't review that part. I also never eat/drink on board so I don't understand the complaints of many about that. It is an airline not a restaurant! Eat at the aiport if you must! Easyjet is great for short trips (less than 2 hours).","","","Economy","","9.0","2.0","3.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Michael Shilling","United Kingdom","2014-02-10","My comments relate to the absolutely awful quaintly named 'baggage drop'. To read the easyjet web site this sounds like a casual walk in the park. It is not. Departing Gatwick we were in a zig zag for 50 minutes with the staff constantly going up and down pulling out passengers who were likely to miss their flight thereby pushing the rest of us back in the queue. However worse was to come on the return leg from Copenhagen when we were in a 60 minute baggage drop queue due to there being just one desk open - easyjet will not pay for more. On this showing just what is the difference between check in and baggage drop.","","","Economy","","5.0","4.0","1.0","0.0","","","","4.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kaval Lodhie","United States","2014-03-26","I flew LA to NYC on a red-eye flight this past Sunday March 23rd. The boarding process was an absolute nightmare and that was in part due to some horrible service (more to come). More than 15 people had to check in their bags and all passengers in Economy that could keep their luggage on board were having to put their belongings aisles down in the bins creating a huge mess upon landing. While entering the plane and attempting to put our things away we were ""greeted"" by an extremely sarcastic condescending and ""rudely-friendly"" air hostess who would individually call out any person taking longer than 15 seconds to put away their things. After embarrassing quite a few passengers including myself who were tired and exhausted and about to take a 6 hour red-eye she proceeded to call one passenger ""cute very handsome"" and helped him out by putting his luggage in first class. A few minutes later after everyone else was told to check in their bags a mother came in with a son with special needs stated she had to keep her luggage on board because his medicines and change of clothes were all in there and the hostess proceeded to tell her there's nothing she can do except give her a bag for her medicines. After take-off (which was 25 minutes late) the passengers proceeded to sleep (as one does past midnight) and the air hostesses (namely the sarcastic one) proceeded to talk at full volume inconsiderate of the passengers. As a side note the other hostesses were quite nice. After 6 hours on a rather uncomfortable seat we started our decent with yet again the sarcastic hostess picking out her two favorite passengers and offering them secret mimosas while the rest of us looked on. Not a good experience pretty frustrating and undoubtedly embarrassing.","","","Economy","","3.0","2.0","1.0","3.0","0.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Andrew Denley","United Kingdom","2014-02-07","Gatwick - Malta EZY8823 2/2/14. Malta - Gatwick EZY8824 6/2/14. We approached Easyjet with some trepidation - having witnessed hoards of passengers running to grab a seat. However this has all now changed. The on-line check-in was relatively simple although we were unable to choose seats for our return flight - however the allocated seats were reserved and we were seated together. Bag drop was simple and extremely well-organised at Gatwick the seats were comfortable and the removal of a reclining function meant that ones knees were never crushed by the person in front! Plenty of leg-room for the average male and the flight attendants were polite and professional. All in all a hassle-free and pleasant experience.","","","Economy","","10.0","5.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Mary Wickens","United States","2014-03-26","Paid $622 for so-called Sky Priority First Class from Detroit to Tampa. What a joke! My checked bag was taken off the non-stop because they were overweight. I guess Sky Priority means they ditch your bag before everyone else. Planes are filthy. First class lavatory filthy. First class crowded with coach passengers using forward lavatory. No attempt by FAs to deter this. First overheads filled with coach luggage. Several first class flights last year on AA were terrific also first on Icelandair - also terrific. Save your money - Delta is now a low cost low service airline do not bother to pay for First class.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","W Powell","United States","2014-03-26","3/24/14 I was set to departing from Atlanta to Greensboro NC on flight DL4933 and returning from Greensboro NC to Atlanta on DL1461. Upon boarding I noticed that there was a climate issue on the flight where half of the plane was extremely cold and the back half of the flight was unbearably hot. I was not the only passenger to complain to no avail to the flight staff. After about 30min on the runway with no movement we were notified that there was an engine malfunction and all passengers would need to depart the aircraft. We were told at 8.50am that the maintenance would take an hour at the most. It is now 10.33am and there has been no resolution to the situation. The ladies at the customer care center across from D27 have been the only people to attempt to assist me. I attempted to inform the representatives at the departure gate (D13) that I was attempting to go to a funeral and any options would be appreciated and they stated that they understood and asked me to take a seat and wait. As a result of my flight not being ready to depart Atlanta at 10.40am and the viewing in Winston-Salem NC beginning at 11.00am I was unable to pay my respects.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B Wright","United Kingdom","2014-02-05","I travel on a regular basis with Easyjet but really think it's time to ease up on their draconian baggage rules. Now that Ryanair have seen the light and not only offer priority boarding and allocated seating but they allow you to take a small handbag along with your carryon bag. This just makes life so much easier!","","","Economy","","7.0","3.0","4.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Leslie Cadwallader","United Kingdom","2014-02-03","LPL-PMI-LPL. A short winter break to Mallorca was made very easy by the efficiency of easyJet. Both flights were full but we still managed to depart and arrive early on both sectors. Cabin crews were both hardworking and patient especially in trying to maximise capacity in the overhead lockers when some passengers seem oblivious of the needs of anyone but themselves. Cockpit crew also kept us well informed throughout both journeys.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Sean Kyte","United Kingdom","2014-03-24","Flew Washington to London via Atlanta. Flight from Washington to Atlanta was fine drinks service and pretzels provided however bad weather meant the service was suspended. Annoying the flight was full and warnings were given about hand luggage due to the flight being full however quite a lot of other passengers had loads of luggage including massive cases that would normally be checked in. Flight from Atlanta to London was fine meal service delayed due to bad weather but meal was tasty and full drinks service offered. On demand TV with good selection would definitely fly Delta again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Kieran","United Kingdom","2014-01-31","Glasgow to Berlin return flight 23rd to 30th January. Both flights on time aircraft clean seats were fine for what is a short journey. Took longer than usual to board on the outward flight mostly due to the scrum to find overhead locker room for the hand-luggage as people understandably want to save £27 for the privilege of checking-in a case. Only gripe is that Easyjet are not as flexible with hand-luggage as they used to be it's a strict one bag per person rule meaning handbags sandwich bags etc must go in your hand-luggage. In Berlin they were checking the size of the bags in the metal cages so be sure that your bag isn't bulging!","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Steve Tait","United States","2014-03-24","BOS-ATL-LIM-ATL-BOS in Business Class. Flight experience was excellent. Great crews very comfortable lay-flat bed seating wonderful IFE superb meals. Additionally very good wines offered. I have never had aged wines on a flight before. The return from LIM to ATL was canceled due to a mechanical issue and DL had to fly the part down on their flight from ATL the next day. DL did a commendable job accommodating the over 200 passengers. Excellent pro-active customer service. The only part of this trip that was any type of letdown was the Club in ATL in Terminal E. The Club was packed the seating awkward and uncomfortable the food offerings pretty bad and the Wifi so slow it was unusable. The BOS Club was great however. All in all a very good experience yet again with DL.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","O King","United Kingdom","2014-01-21","EZY8403 LGW-DME 20/1/2014. Would give no stars if I could. Appalling customer service. We were informed at the check in of an hour and a half delay went to have a lunch as now had the time. The flight went on time leaving a few passengers behind. Called the customer services according to their information the flight was delayed and still boarding the ground staff said the flight had left. After a very stressful afternoon the company accepted the liability and rebooked us on another flight the next day. Not worth the money saved poor customer service.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Sauvageau Gilles","Canada","2014-03-22","Flew Jan 22 from Burlington VT to Tampa FL. They changed planes giving us a smaller one so they ran out of seats they offered compensation took the flight up to Atlanta GA. No heating on plane we were freezing attendants kept there coats on for the trip. No hot drinks peanuts pretzels or soft drinks. Next flight to Tampa was ok on way back the plane land in LaGuardia NY put us onboard waited an 1 hour before leaving while the plane was being de-iced they had only one truck there to de-ice 3 planes. They compensate us with peanuts and pretzels - very disappointed with Delta.","","","Economy","","2.0","3.0","3.0","1.0","3.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Karim Moukaddem","France","2014-01-13","Geneva-Bacelona one way (thankfully). The problem with EasyJet is the ground staff. My bag weighed 20.5kg as shown on their scales and they insisted on counting it as 21kg and proceeded to charge extra. I thought I was dreaming. They could not be that fussy and mean. I asked them to re-weigh and it was 20.5kg. They were fussy mean and petty so I had to take an item of clothing and carried it on. The rudeness of the ground staff continued till the gate. With EasyJet you don't save anymore and when you do it is not worth the hassle and bad blood. Never again.","","","Economy","","2.0","3.0","2.0","2.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Lammers","United States","2014-03-17","Flew GSO to CZM through ATL. We received complimentary upgrades to business class. The meal was the best meal I have had on a plane and the sandwich and puree would have rivalled sandwich shops. Everything was excellent. The seats were comfortable and the flight attendants were helpful and courteous. Highly recommend.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Adam Debrincat","Australia","2014-01-08","This is the 1st time we have ever flown with EasyJet and they do a great job. We flew 4 times with them from Paris-Rome 21/12/13 then Rome-Nice 28/12/13 then Nice-Barcelona 2/01/14 and Barcelona-Paris 7/01/14. We only had 1 small delay and on all other flights left on time. Would recommend.","","","Economy","","8.0","5.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Suanne Wymer","United States","2014-03-17","Our flight to Tulsa has been delayed for almost 5 hours. During this time we have not been given satisfactory updates. We've only been told mechanical difficulties. 5 hours later they are still trying to decide if they will bring another plane. I will not fly Delta in the future.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Matava","United States","2014-03-17","DL1467 13 Mar ATL-SAN. Flight operated with 767 equipment. As with all DL west coast flights medallion upgrades limited to a very few high Diamonds (I am a platinum medallion and was about 17 on the list for 5 upgrade seats). However the Economy Comfort seat was quite comfortable but more importantly the inflight service was superb. Flight time was 4hrs 15mins and the somewhat senior cabin crew provided non-stop service. Two drink runs water in between and a flight attendant always in the aisle. Special requests fulfilled graciously. This was true Delta service from the heart and was to me a benchmark of what DL can be. Even though I am a Million Miler I was impressed by one of the best flights I have had.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B Vancurova","United Kingdom","2014-01-07","LGW - Seville - LGW. We pre-booked seat in the front of the plane and it gave us Speedy Boarding which was very convenient as we could take large bags with us on the plane. Flight to Seville uneventful crew friendly we took off and landed on time. Return flight was little bit delayed due to weather in the UK. Crew again very friendly and chatty. Halfway through the flight we hit bad turbulence the crew tried to put our minds at rest and make us feel better by explaining what is happening. Very professional behaviour from both the crew and the captain.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Lammers","United States","2014-03-17","Flew DL007 from DXB to ATL. I have traveled this flight 12 or more times. Most of the time my experience is always positive. This specific trip the IFE was not working very well for the first 3+ hours of the flight. They had to reset the system about 4 or 5 times. I was seated in 44J (Exit row window seat). I always sit in Row 44 which is the row with nothing in front of you. I am a frequent flyer so I have this option. The food was decent. The mid flight snack is normally just a turkey sandwich and a mini banana. You can normally get one drink with your meal just ask for it. The flight attendants are very kind every time on this flight. Sometimes you get a joker too. The bathrooms always become quite disgusting but that's understandable on a 15 hour flight. I enjoyed my flight but will be flying Business class with my miles next flight.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Lammers","United States","2014-03-17","Flew CZM to ATL. We were supposed to leave on 28th January but didn't end up leaving until 30th January. This obviously wasn't the airlines fault so you cannot give them a worse score for the weather. We were complimentary upgraded to business class on this flight but since the plane had landed the night prior they didn't have the hot meal we received on the way down. They did however give us all the cookies and chips and any other snacks they had. Along with liquor. The seats were very comfortable and the flight attendants were very courteous. Overall a great flight.","","","Business Class","","8.0","5.0","5.0","3.0","0.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Price","France","2014-01-06","Malaga to Basel 9/12/13. Gate opened 15 late and the staff seemed unconcerned despite a queue of 30/40 people waiting. After checking in we were asked to pay an excess of 10 kg despite having paid for 2 golf bags. It appeared that the check in staff didn't know that the golf bag allowance is now 20kg and not the old 12 kg. Then the usual wait at the gate then in the jetty before boarding. Easyjet are OK but if there was another option I would prefer to take it.","","","Economy","","5.0","3.0","3.0","2.0","","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Paul Clifford","United Kingdom","2014-01-04","Madrid to Paris and return 4 days later. Both flights were late due to boarding delays. It really does seem to take much much longer with allocated seating. I used Easyjet before for years and never had problems choosing a seat. The Easyjet check in agents at Paris were unbelievably rude to everyone and insisted on checking the size of every bag even when they were obviously far smaller than limits. It used to be so easy with Easyjet - not anymore unfortunately.","","","Economy","","2.0","2.0","1.0","3.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Justin Atchison","Germany","2014-01-02","LGW-BCN. Good flight for a LCC. At least they are not constantly trying to sell you lottery tickets etc.","","","Economy","","8.0","1.0","3.0","1.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Muir","United Kingdom","2013-12-31","MAN - BFS return on an A319. Late leaving but early arriving on the outbound and we left and arrived early on the return. Great crew both ways frequent updates from the flight deck and the A319 is a very pleasant plane to fly in. Our landing in Belfast was the smoothest in 30 years of flying and this in bad weather. High marks all round. Cannot comment on the food and drink as I didn't order any.","","","Economy","","10.0","4.0","5.0","1.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Shulman","United States","2014-03-14","Rochester to Ft Lauderdale through Atlanta 3/6/14 - 3/9/14. I was very happy with two aspects and unhappy with one. We taxied from the gate in Atlanta found there were tornadoes in Florida and turned back to the gate. The speed with which we were told what happened and with which Delta decided to bring us back to the gate were beyond anything I've recently experienced from the airlines. I was very impressed with the kindness and quick solution when I got home after the trip realized I left a book on the plane called the airport held it for me and I got it back two days later. My one complaint was with the one hour line to get through TSA at 5 am March 9 in Ft Lauderdale-I think Delta blames this on TSA. Overall very satisfied with Delta.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Bellido Victor","United Kingdom","2013-12-31","24th Dec 2013. Manchester to Bilbao. EasyJet was the only company to cancel flights to Bilbao in that afternoon/evening. Weather was improving and all other airlines made it to Bilbao except easyJet. Bilbao airport was never closed. Similar weather conditions days later in Liverpool and not a single easyJet flight was cancelled. Full ticket refund on their website was straightforward so no complaints about that. Staff at Manchester airport were very patient they could not do much about it and had to face all of us frustrated passengers. But equally it was clear that the company had not a clear plan to bring their customers to their destination their advice was more like go home. In spite of all that easyJet when it operates their flights they tend to be very good only when things go out of the ordinary they tend to be very bad. I would still recommend easyJet but passengers should think twice before booking flights on certain important dates without a plan B.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Anthony Austin Jr","United States","2014-03-12","PHL-CDG-PHL on a Boeing 757ER. Went on a family vacation to Paris back in July 2013. Leaving Philly the flight left on time at 9pm and got to Paris 30 minutes early around 10.15am. Flight wasn't full so I went to an empty row to lay down for the almost 8hr flight. Each seat had TV's in the headrest and the plane had wifi but flying over the Atlantic ocean the wifi didn't. The food served wasn't the best and the complimentary breakfast was a joke they gave us OJ a banana and a blueberry muffin. Leaving Paris we had an hour delay because of a storm and when we finally boarded the plane we had another half hour delay because a family of 10 had a virus and were all forced to get off. My original seat flying from Paris was changed without any notification prior to the vacation. Luckily my mother checked the flights each day to make sure nothing bad happened to our flights. The flight was full minus the family who got kicked off the plane. For the almost 8hr flight you would think they would use a 2 aisle plane instead of one. My TV didn't work. For long haul flights I doubt I'll take Delta again.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","V Widdis","Canada","2014-03-12","Feb 25th flight DL4884 DL4938 / March 4TH DL5355 DL892 DL4682. I had not ever flown with Delta before last week. I have been very impressed with the customer service as well as the price. Atlanta airport was daunting first time round but the second visit was much easier to work through.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Leschziner","United Kingdom","2013-12-30","Like many we had a horrendous experience travelling or trying to travel with easyjet from/to Gatwick on 24/25 of Dec. Nothing can excuse the abysmal treatment by easyjet of the passengers who were forced to await repatriation from Malaga on 24th Dec. Poor information of passengers throughout especially on the 24th with passengers lurching from delay to delay eventually ending in cancellation after a 7-8 hour wait in the terminal. Being given a voucher for the value of 4.50 Euros in an airport in which a can of coke costs 3.70 Euros and a brownie 3.50 Euros. Having to queue for 2 hours to rebook following cancellation with 200 passengers served by 2 staff eventually reduced to 1 after which we were all told that all the rebooking was useless as we could rebook ourselves or check in normally the following day. Ferried to a hotel and having to queue in the rain and wind for over an hour while a single person was booking in 200 passengers one at a time. Ferried back to the airport the next day at 11 am only to be left in terminal C for over 7 hours with virtually all facilities shut down no attempt to hand out any snacks or refreshment and only one harassed easyjet rep in attendance being clearly out of his depth unable or unwilling to announce anything and to address anything. Absence of sensible and correct information from easyjet with the only source of semi-reliable information coming from passengers with access to the web or contacts in the UK. Had to endure hours of waiting as an aircraft scheduled to take us to Gatwick was diverted to Alicante without explanation for hours with wild rumours circulating on its destination chances of its return and any time estimates. Offered crisps or some low-cost choc sweet and a drink as compensation”for the 7-hour food-less/drink-less wait in an otherwise abandoned terminal. My own verdict is that easyjet's support framework in Malaga is totally inadequate and poorly equipped to deal with unforeseen events. Staff are poorly trained and poorly motivated having no understanding of the importance of talking to passengers and keeping them informed. Your food arrangements in case of serious delays are ludicrous all characteristic of an airline who has forgotten (or never learnt) the importance of customer relations alongside its raison d'etre of maximising its profits.","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Paul Grainger","United Kingdom","2013-12-29","Manchester to Bilbao 24th December 2013. Flight cancelled due to poor weather weather was bad at Bilbao. This was handled very poorly by easyjet staff. A man announced flight cancelled and to rebook at easyjet service desk. Vague information and they suggested going home to rebook online. Navigating their website on Christmas Eve was again very unclear.","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Smith","United States","2014-03-03","Flight 2395 PBI-LGA on a MD-88 aircraft on July 30th. Only positive was an on time flight. Thankful this flight wasn't any longer then it was. Experience was awful and I felt very unwelcome as if I was an inconvenience. Flight crew were young and seemed new to the airline industry. I assumed they'd be into their job and enthusiastic I experienced the complete opposite. No hello or goodbye while entering and deplaning the aircraft by any crew member. Ticket scanner while boarding was not working so the rude gate agent was checking the tickets by hand. Crew rushed through the safety announcement and we were in the air within 5 minutes. Ok legroom however the armrests where painful to rest your arm on. Restrooms in rear were out of order leaving everyone on the plane to have to all use the one restroom in first class. Took about 30 minutes to receive my luggage at baggage claim. Overall not a pleasant experience.","","","Economy","","3.0","4.0","1.0","1.0","0.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","David Tarbox","United Kingdom","2013-12-29","We travelled from Southend to Malaga 24th December 2013. What a wonderful experience we even sang carols. Great staff. We cannot praise the whole experience highly enough.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Ferguson","United States","2014-03-03","I have flown Delta for years because I live in metro Detroit. I am a frequent flyer and am in many ways ""stuck"" but after this experience I am going to find an alternative. I am sure my business does not matter however I think if one person tells one other and so on perhaps customers can have a voice! It is a shame that people cannot be treated better!","","","First Class","","","4.0","1.0","4.0","3.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Perez","Germany","2014-03-03","CDG-MIN-DFW - great service - nice staff - managed to get me and my luggage in an 1 hour connection (got on the plane 15 min before take off).","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Park","United Kingdom","2013-12-23","Innsbruck to Gatwick. Was supposed to land at South terminal but diverted to North terminal but passengers not told. Over-priced food and indifferent service. Rude customer service and no email address on website.","","","Economy","","","3.0","2.0","0.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Gatos Spyros","Greece","2013-12-23","Flight SKG-SXF one way. It was a full flight but still comfortable. Clean cabin friendly crew prices average. The only drawback was that they lost our luggage but it was handling company's fault. Overall recommended.","","","Economy","","9.0","5.0","5.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Catherine Garrett","United Kingdom","2014-02-27","I was travelling with my teenage son and 3 others on a flight to Boston. We received excellent service from everyone. The attendants encouraged our tall teenage boys to move to seats with more legroom as the flight was not full and supplied them with all the refreshments they asked for with a smile. They gave us great advise for when we landed. Extra cups of tea were not a problem and also came with delicious cookies! Our return flight a week later was even better with the same crew who were interested in our trip and how we had got on with the snowstorms. They again encouraged us to move for more room and once again all refreshments were served with a smile.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Karol Jandzis","United Kingdom","2013-12-23","London Gatwick-Larnaka. Trip was really good kind staff catering ok. Flight arrived on time but slightly delayed on return flight.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Parson","United States","2014-02-25","Long and short of it is that it took a succession of 5 aircrafts last week to get from Detroit to Burlington VT. The first plane which left on time backed into a baggage cart. They couldn't find a crew for the replacement. Ended up spending the night in Detroit (at my expense) the 1st and 2nd aircraft the next morning both had mechanical issues. Customer Service in Detroit for the most part is the worst I've ever seen. Rude uninformed incompetent etc. Thanks to a fellow passenger who told me that a flight to Burlington had 14 empty seats I got home on aircraft #5. I usually fly Delta and have generally found their service to be very good. However they need to address the Customer Service issues in Detroit.","","","Economy","","","4.0","1.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","John Brown","Australia","2014-02-22","Flew from Seattle to Vegas on a ""cosy"" CRJ900. Service was friendly seat comfortable and snacks and drinks on offer were good for a 1hr 45min. Flight and bags were first on the carousel easily worth the extra $70 IMO.","","","First Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","V De Waal","United Kingdom","2013-12-20","Manchester to Geneva EZY1949 18 October 2013. Easyjet service has declined over time and one feels more like being herded (like sheep) more than being a valued customer that brings in profit. It feels customers are being squeezed for all they can get out of them. Today was another such example. I had booked tickets for my son on October 2 and he arrived at the airport in time but was told that the flight was overbooked and there were no more seats. He could wait as two people had not shown up. Furthermore there were no more flights for the day. What was he to do sleep at the airport.? They did not even apologise. We were in a panic as we as a family had booked onward flights and he had appointments. How can they overbook when we had booked well over two months ago. It was not that my son just showed up hoping to get on the flight. This is unacceptable.","","","Economy","","","3.0","3.0","3.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","K Benting","United Kingdom","2014-02-22","DL002 London Heathrow to JFK 15th Feb returned on 21st Feb flight KL6005 JFK to London Heathrow. This is the first time I have used Delta Airlines. The value for money was great. The meals were some of the best I have tasted inflight with a good selection. The entertainment was also extremely good with a vast selection to choose from. The staff were not warm and friendly and the plane was not cleaned to a great standard there were peanuts down the side of the chair that had been there for some time. The staff did not know who their partnership airlines were and we were advised to go to a different terminal due too this. Flying home from JFK seats were not allocated until the gate meaning on a night flight my daughter was on the opposite side of the plane to myself.","","","Economy","","7.0","4.0","2.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Kevin Gordon","United Kingdom","2013-12-18","LGW-DME November. The flight itself was not bad and the staff were good. LGW staff were attentive and helpful. LGW location and time good. I have no complaints about staff or aeroplane. It's the in-flight offering. Paying £7 for a cheese and ham roll and a coffee is a rip-off. Worse is booking online. The fact the flight was advertised at £76 then plus plus plus. £76 becomes £125 and then the most annoying part of all having to pay to reserve your seat knowing if you don't you're going to have a lot of trouble at the airport. I wished I had booked British Airways. At 6'3"" I don't have a choice and by the time the online system permitted me to book the tall persons seats had gone because there is unclear notification on the website that you have to pay additional cash to book your seat if you're checking-in online. Next time I'll get up early and fly BA. Advertised Flight £76. Actual cost with hidden extras £140.","","","Economy","","5.0","3.0","4.0","1.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Emma Brook","Cyprus","2013-12-17","I have just returned from visiting my parents in the UK. I travelled from Paphos to Manchester on the 27th November and was satisfied with the flight. The only thing I did not like was the food choice being a vegetarian and having choices of Bacon Ham and cheese or Egg! Other than that fantastic will never rely on their food again. Arrived in Manchester airport 35mins before due time - excellent and was extremely pleased as was starving! Flight back was good cabin crew excellent no food choice again.","","","Economy","","10.0","4.0","5.0","1.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Cullen","United Kingdom","2013-12-17","Fuerteventura on Saturday 23rd November from Bristol. My husband became unwell on our recent flight and the on- board crew were extremely professional quick efficient and discreet. The stewardess who dealt with him knew exactly what to do and treated him with efficient kindness. They were completely unfazed and I can't thank them enough. If it wasn't for her quick intervention we may have had to land at the nearest airport and mucked up everyone's holiday. Brilliant airline.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kupper Julia","United States","2014-02-21","Feb 7 2014. Frankfurt (Germany) to NYC (USA). All in all I had one of the best long distance flights in a while. The plane itself was new leg space was a lot better than for instance on Air Berlin flights. The safety video was the funniest I had seen. Delta definitely had the greatest selection of films I have seen on the plane although some of them had Russian/Chinese/Korean subtitles but I wasn't disturbed by that. I know a flight is not all about food but I was surprised by the variety of things served. The crew were generally very friendly and served the first round of drinks approximately an hour after take off followed by snacks (pretzels and salted peanuts) a fantastic hot lunch (chicken/rice/vegetables) and tea/coffee straight afterwards. The next round of snacks (same than before) was served a few hours later and 1.5 hours before landing we even got another meal this time a hot tomato-mozarella sandwich followed by ice-cream. I would certainly recommend flying with Delta.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Peter Davidson","United Kingdom","2014-02-21","After visiting Tucson AZ I was embarking on my return journey from Tucson to Edinburgh via Atlanta and Paris on Monday 17th Feb. The incoming flight from Atlanta arrived more or less on time but as soon as it landed it was clear there was a problem with the aircraft. It turns out that none of the lavatories were functional. This caused a severe delay making me reschedule my entire journey one day later. I was offered a hotel - which was fine - and given what was described to me as meal vouchers. These were not fine. They were in fact practically useless pieces of paper. No one took the time to explain that they were only valued at $6. A fact I was also unaware of until I came to pay and pay I did. As far as I am concerned if I am given a meal voucher I expect a meal. In fact this worthless piece of paper does not buy anything on the menu - even a bowl of soup. To add insult to injury there was no breakfast voucher at all. American airlines already have a bad reputation so perhaps I should not have expected better.","","","Economy","","1.0","3.0","4.0","3.0","3.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Steven","United States","2014-02-21","Was scheduled from Milwaukee to Detroit to Norfolk VA on Thursday 2/13. Our plane in MKE was delayed over an hour because of weather. Because of that we missed our connection to Norfolk. The captain said we'd be rebooked on the next flight - we weren't. My three traveling companions and I couldn't be rebooked until Saturday 2/15 after our event was over. Delta's customer ""service"" area in the Detroit airport consist of a bank of phones with no human beings present. We were continually bounced between phone representatives and gate agents with neither being helpful. We ended up renting a car and driving (yes over 12 hrs) Avoid Delta at all costs.","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Mnader Eddie","United Kingdom","2013-12-10","Flying from Faro last Saturday we are caught up in the flight control situation. Our Captain was excellent he stood just outside the flight deck and explained exactly the situation and our options he was calm lucid and just about as helpful as it was possible to be. 3 times during our delay he broadcast updates so that we knew what was going on. The cabin crew did everything possible to keep all of us comfortable. Overall a brilliant customer service experience.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Newsham","United Kingdom","2013-12-09","What can I say about easyjet other than it does exactly what it says on the tin! Great airline easy to use and if flying anywhere in Europe always use easyjet. We flew Bristol to Alicante in October and as with all our previous easyjet flights we were on time clean aircraft comfortable and the cabin crew are as good as Virgin Atlantic. Obviously as a ""no frill's"" airline you don't get ""free food"" or films etc but that said you don't pay for it either and if you want to eat there is good choice on board and for a couple of hours you don't need much anyway. Basically if we are flying to Europe we always fly easyjet.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Paul Bennett","United Kingdom","2013-12-09","Bristol to Newcastle 2/12/13. Booked extra leg room seat which included speedy boarding flight left on time and landed 20 minutes early. No real issues apart from over priced food and drinks available on flight which I decided not to purchase. Returned to Bristol the following day on the late flight. Most shops had closed at least one hour before departure from Newcastle airport. Flight were uneventful and arrived on time shame they bussed us to the terminal. Would always use Easyjet for any short flights.","","","Economy","","8.0","4.0","4.0","2.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Robert Wills","United States","2014-02-18","DL 1169 MIA to LAX Feb 13 2014. It is impossible to get an upgrade as a Platinum Medallion between Florida and California on Delta. In addition the system wide upgrades are never available. Furthermore the planes are smaller always packed. After flying 2.5 million miles with Delta it clearly has gone downhill. Loyalty means nothing. If you fly from Florida to California often and need to try and do some work on the trip avoid Delta. Their upgrade policy is a classic bait and switch. My trip yesterday was like a 5 hour closed MRI. It is sad to see great airline go down the tubes in rewarding loyalty.","","","Economy","","2.0","3.0","4.0","2.0","1.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Katherine Hughes","United Kingdom","2013-12-02","We flew to Fuerteventura and back from Bristol last week. My husband forgot to print off the boarding pass until the last minute so our seats were not ideal especially on the return! Right at the back of the plane by the loo. However allocated seating is still a vast improvement on the horrible scrum you got before. We got to the airport on our return quite early and consequently were near the front of the queue. It was all quite friendly until a 'lady' who had booked speedy boarding turned up. She started shouting that they were all in the wrong queue. We checked in at the normal queue sailed past her and relaxed on the terrace for quite a while. On our return we got our bags first. Moral of the story there is absolutely no point in paying extra for speedy boarding!","","","Economy","","8.0","1.0","3.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Bastien Antoine","United States","2014-02-17","February 1 2014. CDG (Paris) to SEA (Seattle-Tacoma). I would have given Delta a higher score an 8 out of 10 for trip satisfaction but the seats on the aircraft were very uncomfortable (the worst I've experienced). The recline was minimal which made it impossible for me to sleep. I had to remove the catalogue / inflight magazine from the seat pocket in front of me in order to gain a 1/2 inch or so of leg space. I considered upgrading to economy comfort but only available seats were by the toilets and the seats were described as having ""up to"" 4 inches of additional leg room but no mention of additional recline. The seats are acceptable short flights but not for long-haul travel.","","","Economy","","3.0","1.0","4.0","3.0","5.0","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Colmcille Bright","United States","2014-02-17","I recently flew to Fort Wayne from Philly. Both ways had a lay over so I flew 4 separate planes. Of the 4 I had a broken seat on 3 of them. Not able to recline on 2 because it was broken and the other I had a broken seat cushion that repeatedly slid off making the flight that much more comfortable as I had to keep standing and fixing it. At least I was able to enjoy a beverage. Oh no I was not because 2 flights did not serve any and the last leg of my journey the 3 flight ""attendants"" were unable to fully serve the plan in the 70 min we were in the air. I have taken 20 min flights in Europe where I get served fresh tea and a biscuit by one flight steward for the entire plane. If ever have the displeasure of flying your airline I will be sure to bring duck tape a tool box and a coke so I can be comfortable.","","","Economy","","","1.0","1.0","1.0","0.0","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Kenneth Fullicks","United Kingdom","2013-11-29","This is the 4th Easyjet flight this year flew Gatwick to Las Palmas - no problems except they ran out of some of the hot food on the return flight. We had Special Boarding so no queues anywhere.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Robert Szocik","United Kingdom","2013-11-29","MAN-MLA return. My first time with Easyjet for 5 years having avoided low-cost carriers since then due to several bad experiences. But I cannot believe the difference - Easyjet now beats the full-service carriers not only on cost but on most other aspects as well. Paying to choose seats makes a huge difference but it's not just that - the whole experience was so good on both sectors that I had to keep reminding myself that I was not flying with a flag-carrier. Friendly helpful professional and good-humoured crew on both flights flights on time no baggage/boarding card issues and seat pitch slightly better than expected (but you will struggle if you're over 5'11"" I'll admit). Warm food available too - which was surprising. I've flown with 5 different airlines this year and only the flights with Qatar were better than this. I'm planning on flying this route again very soon and Easyjet will definitely be the first choice next time.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Liebmann","United States","2014-02-10","ATL-DUB Delta 176 in business class leaving Atlanta on November 22 and returning November 30 Delta 177. The food was fantastic and filling. I liked the fact that there was a great selection of entrees both for the main meal and the meal prior to landing. The seat sort of reminded me of L'Espace Affaires on Air France in 2007. That said it was very comfortable. The only downside is that I was unable to sleep. The flight crew going to Dublin was nothing short of fantastic. The flight crew returning was great but not as good as the outgoing crew. The in- flight entertainment was OK. While I didn't explore as much on the outgoing flight I was able to watch 3 movies I had not seen on the return flight. The only real downside is that it cost me nearly double the frequent flier miles to fly for free than it had cost me when I flew Delta to Dublin in 2000. All in all a very positive experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","George Westgarth","Canada","2014-02-10","Wife and I flying from Memphis Tenn. to Edmonton Alberta. Released from the Memphis hospital (after a stroke) on Sunday flying home the next day. When we booked the flight we requested we sit together due to my need for assistance. Reply ""No problem"" get to the airport check in we are in the same row. but her on one side of the plane I am on the other 2 people and 1 aisle between us. We explained the situation to the clerk they said ""No problem we will fix it at the gate."" Result - back seats in the plane no recline at all very limited space.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Thorn","United Kingdom","2013-11-27","Travelled to Lanzarote and had a great time there. Easyjet flights considerably better than others we have used most notably because our request for special assistance was fulfilled. Late night return to Gatwick went smoothly with a very attentive young man to meet and greet at the aircraft before taking passengers in a wheelchair to his buggy. He even took the trouble of wheeling one pax out to the drop-off area. Great service.","","","Economy","","9.0","4.0","5.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Alan McEneaney","Ireland","2014-02-10","I flew from DUB-JFK-PHX. The transatlantic leg was enjoyable. The flight attendants did several drink runs although they only pour half a can unlike other airlines. Each passenger had their own personal backseat TV and the movie/music/game selection was fantastic. Headphones are provided for those didn't bring their own. Toilets were clean and hot towels are provided to freshen up. The second leg from JFK-PHX was less impressive. Entertainment is provided by an old CRT monitor in the centre of the aisle meaning you have no choice in what you watch. Expect old sitcom reruns. No meals on this flight either despite it being nearly as long as DUB-JFK. The boredom of this flights combined with my hunger meant I couldn't wait to get off. Conclusion: fly Delta transatlantic but avoid for domestic flights within the USA.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Pym Mark","Canada","2014-02-10","Flew JNB-ATL-SNA on Feb 6 2014. Departure from JNB on time though boarding was a bit chaotic. Economy class seating on B77L from JNB-ATL ok. Weber slimline seats are a quite firm and this becomes ever more evident on this long 16 hour flight. Cabin crew most unfriendly and really did not want to be providing the on board services. In flight meals very poor. Cabin crew on ATL-SNA flight a little better. AVOD on B77L very good with excellent picture quality and selections.","","","Economy","","4.0","3.0","1.0","1.0","4.0","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Nizar Lalani","Canada","2013-11-27","I and my wife travelled on 14 Nov from Lisbon to Gatwick flight EZY8720. Airport staff rude and impatient lack of helpfulness and customer service. Forced to pay 35 Euro and check one luggage even though this was as specified slightly bigger bag maximum size of 56x45x25cm which holds man suits. Forced my wife to put her purse and souvenirs bag into her suitcase. During boarding her suitcase was not allowed saying there is no room on overhead storage and took the luggage. Arriving at Gatwick this suitcase was missing. Very bad experience with EasyJet.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","George Dean","United Kingdom","2013-11-22","My wife aged 73 followed all blurb pushed out by Easyjet especially the luggage allowance. She packed her small suitcase and also a small handbag with 2 Xmas presents. She was demanded to empty the small bag into her case damaging the presents! Of course people who had bought goods around the airport came along and they where allowed to carry on their purchases in bigger carrier bags.","","","Economy","","1.0","2.0","1.0","0.0","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Barlow","United Kingdom","2013-11-18","Flew Gatwick-Copenhagen-Gatwick. Efficient check-in and on-time departures at both ends which is good and indeed better than some. I am fed-up with their baggage policy. We paid extra for our case to go in the hold but was then asked to remove our coats from the overhead storage compartments so that other people's huge hand luggage could have the space! Baggage in the cabin is becoming a joke (a couple with a small toddler loaded 3 cases!) but we were asked to put our coats on the dirty floor or sit through the entire flight baking hot with them on our laps - not sure how we were expected to eat or drink anything in comfort as the table could barely be deployed! The overhead storage area was choc-a-block so I wonder if our group had also taken cases to go in the cabin - where on earth would it have been put! Maybe next time we won't pay extra and just wait for them to put the overload/surplus in the hold anyway unless of course they ask us to put it on our laps! Easyjet have a good pricing structure and if they included a piece of hold baggage as standard (and enforced the one piece of 'hand' luggage they could become an airline to seriously challenge their flag flying rivals.","","","Economy","","6.0","2.0","3.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","F Lioto","United States","2014-02-03","I have flown Delta 3 round trips in the past 3 months. The first flight had an engine problem over the Atlantic and we had to make an emergency landing in Canada and were forced to sit on the plane for 6 hours waiting for a new plane. I do have to say the crew was great. Missing my connection I arrived home a day late. My second flight was normal with no issues. My trip had another engine problem. This time before take-off. Instead of getting home on Friday night I had to wait until Saturday night to get home. The crews and ground staff have been great but Delta is not maintaining its planes.","","","Economy","","2.0","3.0","4.0","3.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Snow","New Zealand","2013-11-18","Flew Toulouse to Gatwick 29 October and return on 31 October evening. Booking and follow-up were first class including reminders to check in online and print boarding passes. The contact could not be faulted. We had ""preferred"" seats and plenty of legroom. Flights were almost full but on time. We actually left Toulouse late due to a change of aircraft and hence crew not on board to prepare but were given a thorough explanation once on board. Absolutely no trouble with baggage as we kept within the cabin bag limits.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Pomeranze","United States","2014-02-03","Honolulu to LA First class. Lucked out got a flight that was inbound from Japan so configuration was Intl business. Normally Hawaii routes get the oldest planes with the least amount of comfort. This was a wonderful surprise. Complemented by a wonderful crew that was eager to please with warm excellent service this flight was a pleasure. Great entertainment nice lunch warm service and tail winds.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Taylor","Spain","2013-11-14","Malaga to Newcastle joined baggage-drop queue 1055 reached desk 1145 flight departure 1230 ""Save time check in on line"" was logo! Return from NCL at desk was no more than 5 minutes. Apart from this a very good regular service.","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Rose","Australia","2014-02-03","BKK-NRT-BKK in Business Elite on B747. Don't fly Delta much and was impressed with the product. Seats comfortable and private whilst seated on upper deck. Cabin ambience pleasant service attentive and professional IFE above average. In general a cut above the other American carriers and significantly better than the previous Delta international business product. Only disappointment was not having Premium Lane cards for arrival in BKK. BKK can have lengthy immigration queues and all major carriers provide this 'fast track' card which is a must when arriving into BKK. I enquired about it with the crew and they were baffled and seemed to have no idea with what I was talking about as if they had never heard of it. Other than that very nice experience.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Cronin","United Kingdom","2013-11-12","Luton - Olbia - Gatwick. Luton airport's small terminal resembled a crowded low-end shopping mall with a large food court. The passenger security check was well-managed. There was little seating in the almost-windowless departure lounge though there was somewhere to buy a coffee amid the duty free gauntlet. You wouldn't want to be delayed here. The walk from terminal entrance to boarding gate was relatively short as was the quick taxi from aircraft parking stand to take-off. At the boarding gate (gate 16) many passengers crowded precariously for at least 10 or 15 minutes over the entire length of a long and steep stairway with their cabin baggage before being able to access a small ground-level room where passports and boarding cards were slowly checked before exiting into the open air to walk across the tarmac to board the plane parked nearby. My single carry-on bag complied exactly with the airline's specified 56 x 45 x 25cm maximum dimensions including handles and wheels. At the boarding gate a member of Easyjet staff selected passengers with wheeled bags from the queue for baggage assessment. My bag did not quite fit a metal- framed gauge indicating that it was over-sized. I was required to check it in and pay a £40 fee on the spot. Not negotiable. The gate staff were blunt unsympathetic and appeared hardened to this procedure which felt like a scam. I still had to carry the bag to the aircraft steps and locate a hold-baggage loader to accept it. After boarding had finished there was ample empty space in the overhead lockers for my regulation-size cabin bag. Admittedly my soft- shell Samsonite wheelie was full which may have distorted the dimensions slightly but Easyjet's exacting customer- unfriendly approach felt 'out to get'. Be warned! On the return flight from Olbia my bag - the very same bag - just fitted a similar gauge and I was allowed to take it in the cabin. On both flights the cabins were tidy but with grubby carpet. There was no choice of seat (unless you opted to pay more in advance) which was randomly allocated at the time of online check in. The seat pitch was very tight though just tolerable for a two-hour flight; not for anything longer. The cabin crew both outbound and inbound were friendly and efficient but did nothing to stop noisy young children from running up and down the aisle throughout the entire flight and also made too many announcements. The announcements promoting food and tax-free sales and so many price-savings were intrusive and relentless. Pity the Easyjet frequent-flier! There was no complimentary in-flight catering but drinks and some over-priced unhealthy snacks were offered for sale. The outbound flight departed from Luton on time and arrived a few minutes early in Olbia. The return flight began boarding on time in Olbia but departed 30 minutes late. This delay appeared to be due to desperately inefficient ground handling staff at the boarding gate in Olbia who seemed to lack any sense of interest in getting the flight away on time. We made up some time during the journey and landed 20 minutes late into Gatwick. We arrived at Gatwick North terminal though the flight was sold as arriving at Gatwick South terminal. The boarding pass also indicated arrival at Gatwick South terminal. No announcement as to the change of terminal was made by the crew and anyone unfamiliar with Gatwick airport would have been unaware. The potential for this anomaly to cause problems for customers with pick-up arrangements is obvious. Overall Easyjet was a third-rate airline experience. Bare minimum transportation for a full-service price and the feeling of having been ripped-off.","","","Economy","","4.0","3.0","2.0","2.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Bastien Antoine","United States","2014-01-31","January 15th SLC to CDG. I would have purchased an economy comfort seat for the extra $210 but the only available ones were by the toilets. My economy seat was the most uncomfortable seat I have experienced on a long flight - inadequate seat padding and very limited recline. Otherwise the flight was acceptable the food edible the FAs competent performance on time. Next time I fly to Europe I'll avoid Delta on account of my experience with the uncomfortable seat. Based on my experience on this trip I would not recommend Delta to friends and family. I may fly Delta again but only on short domestic trips.","","","Economy","","2.0","1.0","4.0","2.0","4.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Epure","Germany","2013-11-11","Milan Malpensa-Berlin SXF. I fly them I know exactly what to expect for the money I pay and I stick to their baggage regulations which look more than ""spartan"". To be honest I got what I wanted boarding on time landing on time seats comfortable and the prices for beverages were definitely lower then those at the airport. They look like a very good alternative to the not-low-cost airlines which are expensive and do not worth the money. I will fly them often for short trips in Europe and small vacations around the continent. Their business model seems to make a difference since they are expanding their network all the time. Looking forward to see what they can do.","","","Economy","","9.0","3.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Brian Robinson","United States","2014-01-29","GSO-BKK and return via ATL and NRT. All flights on time and no issues with check in and boarding. All the long distance flights were on 747-400. Although you can no longer call these the ""Queen of the Sky"" they still give a comfortable reassuring ride. Delta can be complimented on upgrading their business class product. The fully flat bet is good. The duvet pillows amenity kit (no pyjamas!) and IFE are all excellent though the noise cancelling headset had connection issues on all flights. To compete with the Asian and Middle Eastern carriers though Delta needs to brush up on a few areas. In particular the menu selections and service need to be better but my biggest gripe is with the bathrooms which fully reflect the 25 year age of the plane and at the end of a 13 hour flight. I shall say no more.","","","Business Class","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Michael Arzoglou","United Kingdom","2013-11-10","LGW-SKG roundtrip. Very good value for money. On time flights nice check-in area at Gatwick airport clean and modern aircraft reasonable prices for luggage friendly website easy to book a flight.","","","Economy","","9.0","3.0","2.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Quek Keng Guan","Singapore","2014-01-25","SIN-NRT return. DL 622 and DL 621. Both flights were on 777-200ER equipped with on demand ptv. SIN-NRT: Could not find the USB port to charge my phones on the flight to NRT. Hot breakfast was served at local time 8 am 2hrs into the flight. Hot snack of chicken wrap was served 2 hrs before landing. The odd part was the entertainment programmes were switched off 4 hrs into the flight with no explanation. Most passengers were asleep due to the early departure of the flight at 5.45 am. NRT-SIN: USB port was installed beside the PTV. Hot dinner was served 2 hrs into the flight. Snack of ice cream were served 2 hrs before landing. Crew of Chinese national and Singaporean crew were helpful. Asked if passengers wanted extra ice cream. Self help galley provided Evian water only. DL offers the cheapest fare for direct flights to Japan and will travel with them again.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dave Huxham","United Kingdom","2013-11-08","Flew for first time with easyJet (Manchester to Keflavik - Iceland) and well impressed. Boarding efficient clean A319. Left on time and arrived early - and no silly bugle! Staff attentive and smiling. Excellent commentary at various stages by Pilot and co pilot. They let me have a look in the cockpit after we had landed. Will use them again.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Michael Martin","United States","2014-01-20","While the flight attendants on all the Delta flights were nice I've noticed the planes they use aren't the best of quality/maybe not well maintained and their customer service seems non-existent. On a flight I took recently from Moscow to NYC during both take off and landing the roof of the plane was leaking a lot of water (over passengers). If you were sitting in a window seat (like me) it seemed to leak quite a lot enough to get you wet. The leaking eventually stopped when the plane was higher up in the air. The flight attendants couldn't really do anything about it since it was an issue with the plane itself. I left bad feedback on the flight and filed a complaint and Delta never seems to respond. So next time I fly I will probably read more reviews on air carriers and try to pick one that's known for better service.","","","Economy","","","1.0","1.0","3.0","2.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","I Wong","United Kingdom","2013-11-05","I have been flying with easyjet over the last 10 years and my recent experience with them was a disappointment. I took a return flight from Edinburgh to Iceland last month and in general from ground staff to cabin crew most were rude and impatient. I was disappointed with their lack of helpfulness and customer services considering my previous experience with them were mostly good. On the return flight our flight was delayed for more than 2 hours Easyjet gave us £3 voucher each which was even insufficient to buy a sandwich and a cup of coffee in an expensive airport likes KEF. Easyjet used to be my first choice of low cost carrier in the UK but their staff attentiveness really need to be improved.","","","Economy","","5.0","2.0","1.0","0.0","","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Goel","Denmark","2013-11-05","Copenhagen to London Gatwick Flight EZY5370 and EZY5365. November 1st - 4th. I will not fly with easyJet again. Sure it is very cheap but you don't actually get what you pay for you get much less. For a vacation it will make you stressed that you paid 50 euros in additional fees there and 50 euros in additional fees back. For a business trip it will make you uncomfortable for the rest of your journey abroad knowing that you had no space to breathe and sat in a poorly-maintained aircraft as transportation. It was my first time flying easyJet and definitely my last. Listen to the reviews above because these are true stories and I just experienced a common negative review above. EasyJet forced me to check my bag in for 50 euros one-way at the gate even though I have taken this bag every time I travel as a carry on. The surprise fees at the gate were more expensive than my ticket. Don't let the low prices online fool you.","","","Economy","","2.0","2.0","2.0","3.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Gupta","United States","2014-01-20","ATL-LAS December 2013. Main and pretty much only issue was legroom. In certain configurations of their 757-200 seats 2C/D are bulkhead seats where we were seated and legroom is severely restricted. Other than that it was a pretty average/decent experience. A snack basket containing the typical peanuts pretzels and chocolates was passed around twice. Flight attendants were courteous. The seat had a good amount of width and AC power outlets were available underneath. PTVs were also available with an excellent selection of holiday and other films. Since the flight departed around 9:30pm no complimentary dinner was served. All in all it was an OK flight just beware of the first class bulkhead seats on certain 757 configurations.","","","First Class","","7.0","2.0","4.0","4.0","5.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Graham Johnson","United Kingdom","2013-11-04","Recently travelled with easyjet from Luton to Berlin. Both flights departed on time/marginally early and arrived ahead of schedule. Cabin crew friendly and efficient. LEg room more than adequate for a short haul flight.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Ian Roberts","United Kingdom","2013-11-04","SEN-BCN-LGW. First time with Easyjet and very impressed. Outward everything ran like clockwork-flight left and arrived early. Pre boards etc all carefully looked after. On the return got caught up in heavy delays caused the 'big storm' in SE England. My return was amended to Gatwick with no charge - just a smile - and pax handling at a very busy airport with lots of delays very well handled. I was a refugee from the now defunct BA flt LCY/BCN and very happy to use them again. Only comment would be the fare was the same as BA (one checked bag and booked a seat number) and seat pitch a tad tight but bearable. Will use again.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Emmett","United States","2014-01-16","Flew on December 19 DEN-ATL-SRQ and return all flights were on time even with all the delays in the NE. One flight had PTV's on a 757 which was very nice other 3 flights on a md's nicely updated with power outlets in economy comfort which was very nice. Greeted nicely at each gate by name. All staff very professional and better than Delta or American without a doubt!","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Sean McCarthy","United Kingdom","2013-11-04","Manchester to Berlin and back. Easyjet are very efficient and professional. Used smartphone app to check-in and store boarding passes. Booked extra legroom and so got speedy boarding. With only hand luggage whizzed thorough security at both airports. Seats very comfortable. Service on board good even though everything is BOB. Thoroughly recommend Easyjet.","","","Economy","","10.0","5.0","4.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Hutchinson","United Kingdom","2014-01-15","Flew LHR-CUN (via ATL outbound and MSP return) in Business Elite. Pre-flight customer service (via Twitter) was excellent with the one or two queries we had. Check-in fast track security and lounge at LHR T4 very good - much better than BA at T5. Seats (flat beds) very good although foot area a little compact - we're 5'6 and 5'8 so taller travellers may be less happy. Pillow and duvet very comfortable. Food needs more investment - not terrible but not brilliant. In flight entertainment terrific but both our screens skipped and jumped on both legs (we were generously and quickly compensated for this post flight - excellent). Lack of lounge at CUN a bit disappointing on the return. We encountered many Delta staff on the journey - all are a cut above most airlines for the personal human touches. They genuinely engage. On board service excellent and friendly - on the outbound flight two crew (including the purser) came round with chocolates and thanked us for flying Delta they really sounded like they meant it. Will definitely fly Delta transatlantic again.","","","Business Class","","8.0","5.0","5.0","3.0","2.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Hamilton","United Kingdom","2013-11-01","London Gatwick to Prague and return 3 11 October 2013. Online booking and check-in was straightforward. Boarding quick and efficient. I had a small bag but ones larger than the new maximum size seemed to be permitted in the cabin. The Airbus A320 was modern and clean. Despite being over 6ft. I was able to fit in to a standard seat (although being on the aisle helped). Both flights left on time and arrived ahead of schedule. The three cabin crew carried out their duties efficiently. Overall a good experience.","","","Economy","","9.0","4.0","4.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","C Scott","United States","2014-01-15","DL1954 on 12/30 and DL1910 on 1/1/14. Checking in with first class with Delta was nice because we got advanced security clearance. The rest was disappointing. I guess I am used to first class with American. Snacks offered were like sombody's left over Halloween treats. There was no music or entertainment offered.","","","First Class","","5.0","4.0","3.0","1.0","1.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","V Harris","United Kingdom","2013-11-01","We travelled with Easyjet from Gatwick to Tenerife and were very happy with the service they provided. Also we booked the hotel through them and it was excellent. I would recommend EasyJet to anyone going away for a break to get some sunshine in Tenerife.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Michael Decker","United States","2014-01-14","Flew from JFK to Las Vegas January 9-12. Check-in was very good even at 6am. I liked the bistro in the waiting area. The plane was clean and orderly. The only real disappointment was the food and drink selection offered with the flight a tablespoon of peanuts or a shy dozen of mini-pretzels. The real disappointment (inflight) was with the entertainment as in none. The screen was jumping (and audio) as if the VCR was old and the screens had rainbow colors to them as if the TV's were well past their prime. Ok no problem I'll listen the music channels nothing not one channel other than the one tied into the screen. I was told by the flight attendant that they no longer offer it. For $600+ a seat it should be a lot better especially since last year was a banner year for profits for the airlines. How sad. This is America's best? Hey Delta pay it forward and invest in your equipment.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Sgorlon","United Kingdom","2013-10-31","I flew with my partner and my 3 year old toddler to Venice and back from Southend Airport. I must say this was the second time we have ever flew with them because we have always opted for Ryanair which I have found cheaper. In these two last instances Easyjet was cheaper the airport we fly from is convenient and quiet. They let us board first because we travel with the a kid and they are much more relaxed with regard to the hold luggage and carry on one. After years flying with Ryanair and feeling completely stressed because of all those restrictions flying with Easyjet felt like a breath of fresh air. We will fly with them again.","","","Economy","","7.0","3.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Thompson","United Kingdom","2014-01-14","Used Delta from JFK to Fort Lauderdale and have to say that the experience was far from first class. Before takeoff a lady got on in a dishevelled state and distributed bottled water after she had stowed her luggage in an overhead locker. It turned out she was an off duty stewardess helping out the on duty staff. During the flight drinks were served and a banana was thrown to the first class passengers by way of food. The only good thing to be said was that the flight was on time.","","","First Class","","","3.0","2.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Andrew","Australia","2013-10-29","First time flying with EasyJet and quite impressed for a budget airline. It is a bit of a scramble to get on board even though we had 'priority boarding' but the flights were on time and staff excellent. Flight was Luton to Paris. Service on board was really good and aircraft spotless. Look forward to flying EasyJet again which is something I would not say about some budget (and non budget) airlines both in and out of Australia.","","","Economy","","9.0","3.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Radha Manickam","United States","2014-01-13","My husband and 1 year old daughter was flying today (01/11/2014) from Charlotte to Albany through Detroit. Their flight got delayed 1 hr due to some mechanical repairs. Then they missed their connecting flight to Albany due to that delay. They ended up waiting from 12 Noon to 8pm for their next flight to Albany. By 8pm their flight got cancelled and got a new schedule for tomorrow. With connecting flight from Detroit-Atlanta-Albany. I don't know what is going to happen tomorrow. This type of incident happens for us for the third time. Very bad service of flights.","","","Economy","","","0.0","0.0","4.0","3.0","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dave Douglas","Canada","2013-10-29","Flight 5267 October 8 2013. Gatwick to Venice. On time clean friendly efficient. Europeans are lucky to have such a good option.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Louis Ho Nguyen","Singapore","2014-01-09","SIN-NRT-SIN. Economy. Delta may fail to meet expectation of many people who fly within the States but for international flight I find they do pretty well. The flight for both legs was on time and actually arrived 30 minutes earlier than scheduled. I love their B777-200LR. I understand that Delta is an American airline so the seat was designed for a typical Caucasian. Thus the seat appears bigger and gave me more than enough space for the size of a typical Asian without upgrading my ticket. Meals were nice with various choice of beverage. There were a lot of choices for IFE from movies to music. Flight attendants were quite nice and helpful. The only minus point probably is long process of check-in at Changi (my bags were checked 3 times before boarding) which I understand due to fear of terror on flights to the US. Overall it was still a good experience especially the first time with Delta. I would definitely fly with them again for my trip to the USA some time in the future.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","E Bampoe","United Kingdom","2013-10-28","Travelled from Schipol airport to London Southend on 25th October 2013 at 18.50. Was travelling with my partner and my 2 yr old baby and had a lot of baggage. Checked in around 17.00 and was served by one very nice lady who even offered to check in one of our small bags for free so we could be a little bit mobile and free as we had two other bags and a buggy. Really appreciate the help and very friendly mannerism. Will not forget the service and was grateful.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Aaron Gimmeson","United States","2014-01-09","Flying round trip from Columbus OH to Las Vegas through Detroit. Jan 3-6 2014. Delta gate agents are rude and abrupt. They were late getting me to my connection in DTW due to computer problems during boarding at the gate in Columbus. I made it to the gate in DTW 12 min before departure but the agent had given away my seat and said sternly that it was to late and to go complain at gate A43. I did and they told me to call customer service. I did that and they said they cant do anything because I need to talk to a gate agent. They gave me the run around and really did not care. Flying home was more mechanical problems. I wound up having to sleep in DTW airport. No hotels available. When I boarded flight DL6121 the agent was slow. I fly for work and will no longer fly Delta. The ground crew and flight crew were all great and concerned for the safety of the passengers. The gate agents lack any general concern for customers safety comfort or well being.","","","Economy","","","2.0","4.0","4.0","1.0","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Brown","United Kingdom","2013-10-23","On 6th October we flew with Easyjet from London Luton to Corfu we took off on time at 6.30am. We were told 20 minutes into the flight that we had a problem with the engines that we had to turn round and land back at Luton. On arrival the engineers came over to the aircraft and we were told that the problem could not be fixed so we were off loaded and went back into the airport terminal. We were given a voucher for £3 per person and we went back into the departure lounge. Easyjet flew a replacement aircraft from London Gatwick and we took off 5.5 hours late. Now a few points: there were people moaning and groaning the usual but I cannot praise Easyjet enough. Onboard the aircraft before we were off loaded the pilot kept us informed and invited us to the cockpit to ask any questions we had. The logistics off replacing that aircraft from another airport was I thought brilliant. The service was brilliant on board. The return journey was fabulous and the crew were brilliant as well and I have great respect for Easyjet and enjoy flying with them and they have no comparisons with any other low cost carrier. And another thing on return we had an email from customer service apologising about the delay.","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kian Ti Yu","United States","2014-01-08","Flew from LAX to Haneda (12/22/2013) and from Narita to LAX (12/29/2013). Flights were on time in fact earlier than scheduled. Flight attendants were very courteous not typical of attendants of United States airlines. The online check in and baggage drop center that takes baggage more than 3 hours before flight time make travel a breeze.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Alex Hempel","Australia","2013-10-22","Rome - Paris in October. Despite having checked in online (after having virtually been harassed to do so) we encountered a massive queue at the bag drop in Rome. Way too many passengers and way too few open desks. With our flight nearing the cut off we wouldn't have made it if they hadn't called us over to another counter - a blink- and-you'll-miss-it announcement. With boarding starting in ten minutes desk staff was not even able to tell us our boarding gate. Having made it there boarding was slow and confusing with no announcements made of any kind. We were bussed to the plane but could only board through the front door which slowed things down even more. Flight was uneventful staff was polite but not especially friendly. All in all the only positive aspect of this flight was the fare. Everything else just showed that this airline is operating on the cheap and isn't even trying to hide it.","","","Economy","","4.0","3.0","2.0","0.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Nieves Guerrero","United States","2014-01-08","I flew during the chaos caused by the weather the delays wer understandable. Leaving mass the staff at Logan assisted me with my sick child by being attentive and making us as comfortable as they could. When we stopped in JFK again the staff were very pleasant while we waited 3 hours to board to Dominican Rep. Staff did what they could to keep passengers entertained. On the other hand I feel like customer service stops in the US while in the Dominican Rep I felt like I was dealing with a whole different airline. staff were rude and inconsiderate. Delta needs to take time to train their Dominican staff.","","","First Class","","5.0","5.0","4.0","4.0","4.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A West","United Kingdom","2013-10-20","Gatwick to Moscow. Family of four. I was quite wary of booking with EasyJet for a mid length flight but the experience was absolutely fine. Check in and boarding was simple. Staff both ends were friendly and efficient. There were a lot of Russians on the flights but EasyJet have employed some English speaking Russian flight attendants to handle them. Yes the food wasn't cheap but in quality and price it compared favourably with UK rail and motorway services offerings. Even with the food added to the ticket price costs were less than half of a comparable flight with other airlines. Maybe on a longer flight I would yearn for an in flight movie and some free drink but if I go back to Moscow I will use EasyJet.","","","Economy","","8.0","5.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Srikantaiah","United States","2014-01-07","I was on this flight which was delayed by over 2 hours in Atlanta and never once were we given the reason for the delay. That's fine. A delay is a delay. Here is where it gets interesting. Once we boarded this old DC plane the cabin crew promptly made an announcement that they had ""forgotten"" to load water to the tanks. So even though the flush would work there would be no water from the faucets to wash our hands. Instead there was just a bottle of water kept in the toilet. Yes that was my Delta experience! I met another traveler in Mexico a few days later who apparently flew the same flight two days later and had the same water issue. This really explains why I should avoid Delta in the future! Absolutely no customer service.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Csillag","United Kingdom","2013-10-20","Return flight from Budapest. Bright airport. Departure lounge like a cow shed with guiding ropes. 25 minutes wait before boarding. No seats no ventilation and very poor lighting. In fifty years of traveling on most Continents it was the worst embarkation experienced.","","","Economy","","1.0","3.0","3.0","0.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Loel De Leon","Philippines","2014-01-06","Economy Comfort Manila to Tokyo Narita. The extra $39 is well worth it. Much more peaceful cabin and priority boarding. The extra recline and seat pitch really made a difference. Flight attendants anticipated the needs of passengers. consistently offering snacks and refreshments. they were very courteous and tried to address the concerns of passengers as best they can. I also appreciated the fact that they took the extra effort of addressing me by my name. It was very thoughtful of them.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Cadwallader","United Kingdom","2013-10-15","5 return trips with easyJet this year and all have been eminently satisfactory: no hitches no delays no unwelcome extra charges. If it were not for easyJet we would not be able to afford so many foreign trips. Moreover we have always found easyJet staff efficient friendly and helpful. Our most recent trip from Liverpool to Palma and back was typical: on the outward journey the computer system at the boarding gate was down but the agents just got on with checking us through ""manually"" with one of them relaying our boarding card numbers over the phone. Despite this we were only a few minutes late leaving and that was partly because 2 elderly passengers had gone to the wrong gate. When they arrived they were gently guided to their seats and as they apologised for getting lost the stewardess simply said ""Never mind you're here now"". The boarding agents at Palma were equally amiable and very tactful when 'non - Speedy Boarders' joined the Speedy Boarders queue. The introduction of allocated seating seems to have made the whole boarding process more relaxed though it does mean that you can no longer vet the passengers in your immediate vicinity before sitting down: on one of our flights we had to suffer seat kicking children behind us with parents who took no notice.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Witt","United States","2014-01-04","DL0117 on 12/29/13 STR to ATL on 767-300ER. 1x2x1 config in Delta's premium cabin remains unbeatable service levels w/Delta generally consistent. This flight even surprised on the upside: excellent menu out of STR and a top notch cabin crew. Is it a throw back to times past when an attendant cares to monitor your Scotch remains 'easy ice' i.e. bring an additional ice cube when needed and without being prodded? That was a crew that made it a joy to fly over the Holidays. Delta wins on many levels these days.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S de Thierry","United Kingdom","2013-10-15","Alicante to Gatwick 11th October 2013. Hand baggage only and checked in on my iPhone the app was very easy to use. There was a little confusion at the gate about which queue was what (i.e. Speed Boarding and the Other Queue) however announcements were made to clarify the confusion. One bag policy was an irritation (as was their militant- style checks of it) given that Monarch have now relaxed this as long as both bags fit within the allowance. Very warm welcome onboard by the crew. Seating tight but not too uncomfortable for a short flight - wouldn't fly with them mid-haul in those seats however. Allocated seating is a great improvement although there is still a mad rush to board for locker space. A fear seems to exist on low cost carriers in regards to this but I don't find this same mad rush on BA flights (when passengers tend to carry even more hand luggage). Selection of food and drink very extensive. Not too many announcements and no pushy sales. Service very warm and friendly. On time arrival and quick disembarkation. If easyJet can get smooth out the last remaining 'low cost feel' ruffles from their product (issues with hand luggage and more options to pay extra for space i.e. a blocked middle seat) I would consider them on par with BA 's product in Europe. easyJet have come a long way and overall I was quite pleased with the journey experience.","","","Economy","","8.0","3.0","5.0","5.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Bonnie Drain","United States","2013-10-10","The fares are cheap but it's like paying to be tortured seats extremely cramped. They will not allow you to put anything under the seat in front of you so your purse is your carry-on and they'll charge you to check what should be your carry-on bag. Most European rollers are smaller than U.S. ones so your roller won't work. Our first flight from Brussels to Berlin cost us 50 euros extra when they took my roller at the gate. My husbands roller was allowed. On the second easy jet flight from Berlin to Paris we paid the counter charge of 30 euro for my roller only to have my husbands roller denied at the security line adjacent (literally) to the ticket counter for which we paid another gate fee of 50 euro even though we hadn't left the lobby. While in the security line a woman on our flight was worried about the time. She said ""I know this airline and if you're not at the gate a half hour before departure they will deny you boarding"". So we begged ourselves to the front of the line and ran to the gate. At least in Brussels they were calling people up on a flight that was next to depart. If you are under 25 and making a short trip then take easy jet. If you are an American on an extensive trip avoid them. What you save in air fare is not worth the fees you will pay at the airport. I will say the inflight crews were very nice.","","","Economy","","1.0","1.0","1.0","3.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Defelice","United States","2014-01-03","New Orleans to Boston. A blizzard was headed for the Boston area and delays were expected. Was charged $100 because my luggage was 2.3 lbs over weight. I asked a man working at the ticket area to help me transfer to an earlier flight in order to beat the storm. He told me he would put me on standby and directed me toward a gate. Lady at the gate told me I'd have to wait an hour till she could answer any of my questions. Went back to the desk an hour later and told that the man at the check in desk must have made a mistake and that I had not been put on standby. Lady then put me in standby and told me she would call my name if a seat opened up. Everyone began to board the flight and my name had not been called just as they were closing the gate the lady yelled at me to get on the plane. Ran down the ramp. Flight staff were OK landed a little early. Things went much smoother in Atlanta.","","","Economy","","4.0","4.0","2.0","3.0","0.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Chapman","United Kingdom","2013-10-10","Flew Gatwick-Chania and return early October. Both flights arrived on-time and there was enough legroom. That is apart from the guy sitting behind me on return trip when the in-flight magazine proved sufficient padding at my back. Seemed well organised and would use again.","","","Economy","","7.0","4.0","4.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Barrett","United States","2014-01-02","Florida to Seattle flights delayed due to weather and would miss connection in Atlanta. Understandable. Ticket agent wanted to send me to Atlanta and sit on standby. Whereby I was not guaranteed a seat and no hotel meal compensation. Had agent book me on flight early next day instead. Booked seat from Florida to Atlanta but no seat booked from Atlanta to Seattle by agent and now on standby. Tried to assign seat over internet but was blocked because agent put me on standby. Called Delta and was informed that the airport agents now had control and could not book a seat. Told telephone agent to let me speak to supervisor as I was looking at 25 empty seats on their website. Agent spoke to supervisor and supervisor assigned me a seat. Now why couldn't other agent have done that hours earlier? Arrived at baggage check-on area (already had boarding passes) for ""red-eye"" return trip from Seattle. Stood in line watching understaffed agents for 20 minutes and was told when we finally got to the front of the line that we had missed the baggage check-in window by 3 minutes. Keep in mind we had already stood in line 20 minutes. Told to go to the Special Services line. Got in Special Services line and stood for 15 minutes. By now not only had my wife and I missed checking our bags but we had now missed the flight. Told by ""red coated"" Supervisor is that all they could do was put us on standby for a 11.25 pm ""red-eye"" flight with no guarantee we could even get on the plane as there were no seats available. As we pointed out how long we stood in their lines the ""red coat"" got surly and told us that this was our only choice. She would not help us with a room or meals. We asked about a trip the next day which she booked us on that left at 11.45 am. Now 13 hours later. When we asked where we could find a hotel she pointed the directions to the hotel board center and basically said we were on our own. The last straw was they lost our baggage on the return flight. Finally came in on the next flight after midnight next day.","","","Premium Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Bruno Cardoso","Portugal","2013-10-10","Last November I travelled from Portugal to Egypt and my departure was on Madrid. I had to catch a connecting flight between Lisbon and Madrid. The flight to Madrid a short travel of 45/50 minutes arrived on scheduled to Madrid so I had a stopover there of about 4 hours. I didn't have problems with the luggage. The boarding was a bit confusing (due to speedy boarding) and the flight was full so the experience on the ground and on board was poor. The space between the seats was also very short a thing that is normal on these low cost companies. My returning flight was threatened by a ground strike on Barajas. Even though the flight was delayed 1hr 20 minutes the crews kept passengers informed. I'll choose this low cost option to travel between European countries.","","","Economy","","8.0","3.0","3.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","John Heinz","Germany","2013-12-30","2 hours flight between Atlanta and Nassau. Business class ticket. Very old and noisy aircraft (MD88). Business class seats OK. Sky Priority boarding. Except bananas and bretzel and drinks do not expect any meal served at dinner time even for a 1500 USD ticket. No lounge access for this international destination except if you have the right frequent flyer status. I will avoid to fly them again for this amount of money.","","","Business Class","","3.0","4.0","4.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Claudia Paz","United States","2013-12-29","We made reservations way in advance prepaid our flights and chose the seats that best accommodated our needs. Delta then changed the flights on several occasions and reassigned our seats giving us the worst possible seating even having our kids separate from us. We called customer service and were told they could not do anything that they are not allowed to change other people's seats. That is exactly what they did to us! We learned our lesson the hard way and we hope to never have to fly Delta again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Paul Griffiths","United Kingdom","2013-10-06","Flew with from Hurghada to London Gatwick on a one way ticket. I travelled with Thomas Cook on the outbound flight nowhere near as good as EZY. Brand new A320 excellent new seats which give you more room friendly crew pilots and on time! Onboard menu no different in cost to any other airlines! Excellent 5.5 hr flight much better than my TCX departure to HRG! Would definitely recommend! Online check in was a breeze and bag drop easy to use and find at Hurghada. 10 out of 10 for comfort.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Franki Griffith","United States","2013-12-29","I recently took a trip from Huntsville AL to OKC from Nov 21-Dec 27th. I found my first flight to be a very pleasant experience but what impressed me was how my return flight was handled. We were late I was due to depart at 3.30 and by the time I checked in it was 3.21. I was booked on the 6.10 flight right then and there. The staff didn't even charge a fee for having to change my flight.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Drew Harvey","United Kingdom","2013-10-06","LGW-PSA-LGW. Flights on time aircraft clean and tidy and staff courteous and clearly enjoyed their job. PSA 'international departure lounge' awful. Cramped (even with only two flights going) and little room to sit down. easyJet continue to offer a great product all based around customer choice - so if you want a free meal free newspapers free drinks inflight entertainment free blanket and free pillows go to an airline that advertises it!","","","Economy","","9.0","4.0","4.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Taylor","United States","2013-12-25","To Las Vegas from Jacksonville Florida. The plane we were on from Atlanta to Las Vegas a long flight had no leg room and there were two large men and me in a row! On the way back from Las Vegas we knew right away that our flight was going to miss the connection. I called Delta to try to get a connecting flight worked out and was on hold for around 45 minutes. Never did get it worked out over the phone. When we arrived in Atlanta they told us to go to a kiosk to find out what they had decided to do with us and a series of coupons came out. One for 25.00 of food (everything was closed) and a coupon for a hotel. On the flight back at 8 that morning the plane was packed and it looked like most had had the same kind of night we had. There were three stewardesses in the back of the plane talking so loud it kept waking everyone up. They did not provide a beverage service because of turbulence so they were non stop until I pushed my button and told them they were disturbing everyone. The girl was very rude and we heard her tell the other two we are talking too loud for the wonderful passengers out there! And went right back to their discussion.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Denise Morris","United Kingdom","2013-10-03","Had no problems at all with Easyjet. Flew to Rhodes from John Lennon. Seat pitch was better than some other aircraft's. Cabin staff were very friendly and helpful. We could actually make out the captains announcements. Outgoing and incoming flights were both on time and check in was swift. Wouldn't hesitate to fly with EJ again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Garrison","United States","2013-12-23","BOS-AMS-BOS Dec 2013. I don't know when they put the upgraded Airbus 330s into service but it's as good as any business service I've seen on a US carrier. 1-2-1 seating so if you're by the window you're not trapped if the person next to you is in full recline mode. In the usual 2-2-2 format I've always avoided the window but on this service the window seat at 9J worked very well. The seats are on the narrow side for business but you get an individual pod that's narrower in the front (where your feet go) wider in the back; the seats have full recline. Cabin staff on both flights were senior attentive and friendly. On AMS-BOS the genial captain came back before take-off to chat up everyone in business individually. I only used the A/V to track flight progress but the screen is large and pops out of the pod wall. The pillow was comfortable. The amenities kit is about average - the usual socks etc. but nothing special and they don't offer the business amenity that my wife really likes - PJ''s.","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Farouk Mogheth","Czech Republic","2013-12-23","A combination of hit and miss but as its my first ""experience"" on a US airline and using the 3 major American legacy carriers Delta seems to have offered the most consistent service level even definitely seriously sub par compared to Asian and European carriers. Flew from Bangkok to Los Angeles through Tokyo Narita. Delta's service in Thailand and Japan far superior than on US soil. BKK-NRT with a B747 the seats were extremely thin. Cannot conceive sitting in such a seat all the way to LAX. From Tokyo Narita a comfortable B777. Flights on time entertainment acceptable with an OK selection of films. Food edible however spartan portions. Flew Delta Connection from Los Angeles to San Francisco with a very comfortable Embraer jet. Not happy about paying for checked in luggage. No other service on board. The return flight was a disappointment. Delta sold me a return routing from Los Angeles to Tokyo Haneda and then 19 hours later from Tokyo Narita to Bangkok which I accepted assuming that the airline will assist in the transfer and accommodation. Delta refused to assist in any of the above thus I had to handle my own transfer between the airports as well for own accommodation and food. This is the main reason why I will be adamant in flying to the USA with a non local airline so only on European Asian or Middle Eastern airlines that would offer generally a far higher service levels. The ""comfort plus"" product is a laughable one from Delta. Trying to sell seats with better leg room however seats scattered in the cabin with no better seats dedicated cabin or special menu. So not recommending this wanna-be premium economy. On board staff did their job but surprised of how detached they were from the passengers. Recommended airline but there are a lot of other better options in my experience.","","","Economy","","5.0","3.0","4.0","3.0","4.0","","","2.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Cerri Daniele","Switzerland","2013-10-03","Milan Malpensa to London Gatwick on an Airbus 320. We had no luggage so we did not use drop off counters (they were almost empty without queues). We booked priority boarding and extra leg room sit (first row). When they opened the gate we waited more than 20 minutes at the terminal's door before opening it and let us board. Hard seat with no possibility to adjust it leaning down. Easyjet e-application helpless as for an unknown mistake I was not able to do the check in online. Very annoying the fact of receiving Easyjet e-mails every week before the flight. Globally good price for the transportation only: do not except more.","","","Economy","","6.0","2.0","0.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Duncan Coleman","United Kingdom","2013-10-03","Manchester to Marrakech 26th June to 3rd July. Flew easyjet for the first time and I couldn't of asked for a better service from booking in to getting of the plane everything was perfect. Will be travelling with easyjet every time now.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Rebecca Brown","United Kingdom","2013-12-23","Newark to LA via Minneapolis. I arrived at Newark airport with plenty of time before my flight was due to leave. I was then told via the computer alert system that my flight was one hour delayed. After a one hour delay I was allowed to board the flight. We then proceed to sit on the runway for another hour and as a consequence I missed my connection. Once I landed in Minneapolis I was told (very abruptly and rudely) that I had missed the flight and was told to then search for my new boarding pass in amongst a sea of boarding passes of others who had also missed their flights because handing them out individually would have been too easy and maybe make sense? I then proceeded through the airport to the baggage reclaim and customer information area where I asked the Delta airlines representative whether there was any available food for people who had missed their flights. She told me that if I wanted something to eat I had to order a pizza. Last but not certainly not least when I was finally able to pick up my rucksack from the Delta ""office"" I was wearing a sling due to a shoulder injury. Delta staff in the office watched me struggle to pick up my backpack for around ten minutes before finally I actually had to ask them for help. I must say though through all my complaining I had two okay stewardesses on that flight however the rest of the Delta staff were rude and inconsiderate.","","","Economy","","","3.0","2.0","0.0","2.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Gardner","United States","2013-12-20","DAL 417 LAX to SYD and DAL 16 from SYD to LAX. Both legs on Delta's 777-200LR in seat 7A. Used kiosk for check-in at both LAX and SYD. The Delta ""business class"" lounge at LAX is nothing more than Delta's normal ""Sky Club"" the facility was overcrowded and like being inside an extremely loud bar. The flights pushed back pretty much on time. Delta's 777-200LR is getting a bit worn looking and the herringbone ""suites"" that face away from the windows (as opposed to the much-better window-facing suites used by carriers like Cathay Pacific) had walls so low that privacy was minimal. I was lucky enough to have seat 7A on both flights; 7A has the advantage of having a closet next to the seat which in effect forms a cave that the seat reclines back into. The set-up is very good for allowing sleep. The flight crews were LA-based both directions seemed to be made up of senior FA's and on balance did a really nice service both directions. The flights featured three meal services - dinner/lunch a mid-flight snack and a light breakfast. The forward and mid galleys had a variety of low end snacks available throughout the flight. The AVOD system is OK (screen sizer and location) but nothing special but it does have available a fairly broad selection of movies. The best part of the flights was my ability to sleep. I am a large guy and I've had real trouble trying to sleep in the flat-bed first and business seats used by British Air Cathay Pacific and Qantas. Delta was a refreshing change. I got 7-8 solid hours of quality sleep time on both flights. Part of the reason is that the FA's move the meal service process along efficiently and get the cabin lights down early into the flight. On arrival although Delta offers BusinessElite passengers a fast-track immigration/customs pass I didn't use them because as a TSA Global Entry cardholder I was able to use the kiosks in both Sydney and LAX. As I only had carryons the total time from plane until I was out of the airport could not have been more than 10 minutes. In the past I've normally flown on Qantas to/from Australia and New Zealand but with Delta's codeshare arrangement with Virgin Australia (an excellent carrier by the way in all respects) and given my outstanding recent experience on Delta's 777 I plan to continue using Delta for my travel to/from Oceania.","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Chris Ford","Australia","2013-10-02","LGW to Split with 2 adults and 2 kids under 2 which could be a nightmare but Easyjet staff made it a pleasure. We initially had a third adult in our row of three but we were swiftly moved to a row with a spare seat before take off. The crew were terrific with helping us out with milk for our 2 year old and even invited him into the cockpit after landing! It was a thrill for our little guy and a rare treat these days. Great value and outstanding service.","","","Economy","","10.0","4.0","5.0","2.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Barrance","United Kingdom","2013-10-02","Flew to Berlin from Southend and back. No issues at all. Flights both departed on schedule and actually arrived early at the destinations. EasyJet have really got their act together and are now a serious rival to any 'full fare' airline in Europe.","","","Economy","","9.0","3.0","4.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Charles Kennedy","United Kingdom","2013-10-02","LCA-LGW. Historically I have been a fan and supporter of EZY but this was my first long flight with the airline and taught me that the business model translates very badly to longer stage lengths - I don't expect a hot meal and free newspapers - my flight was a nightmare due to a simple collision of demographics. The two passengers behind me were incredibly badly behaved obviously drunk when they boarded and the cabin crew served them each two Stellas and 6 double G&Ts. Cabin crew on commission are never going to not serve someone another round of drinks. These particular passengers made everyone around them's flight absolutely miserable. I don't even mind a bit of bad behaviour on a short flight going to EDI or HAM or somewhere it can even be a source of comedy but on a 4+ hour night flight I and my neighbours should not expect to have our seats kicked deliberately and be sworn at. I will fly EZY again on short haul but over about 2hrs the risk is simply too great of being mixed in with people who don't know how to behave and are in no fit state to fly. The 20 minute delay on the taxiway after landing and parking at the“wrong”terminal (South instead of North) because they wanted the aircraft parked at the South terminal for the first flight out the next morning caused a lot of inconvenience and was a final twist of the knife to finish off a horrible experience.","","","Economy","","1.0","3.0","1.0","1.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Rodriguez","Philippines","2013-12-20","MNL-NRT-JFK (B744/Premium Economy) EWR-ATL(A319/Y) ATL-SNA (B757/Y) SNA-MSP (A319/Y) MSP-EWR (A320/Y) and JFK- NRT-MNL (B744/Y). In general all my flights departed on schedule and on certain occasions even arrived at my destination ahead of schedule. I can safely say that since the last time I flew DL about 2 years ago I noticed a significant improvement in the quality of service. Overall flying experience was very pleasant. Although a lot of the cabin crew are senior I found most to be a lot nicer compared to the grumpy ones in the past. One noticeable improvement was upon boarding. The boarding gate staff are all friendly with special mention to the ones in ATL and JFK T4. They make it a point to greet all passengers by name and with genuine smiles. I was quite impressed by the staff at JFK T4 who took extra time to guide me through the check-in process using the kiosks. They were very helpful and not in a rushed manner. In-flight food on the long-haul flights were decent enough. For the short-haul flights I was able to have as much nuts and pretzels as I want. IFE was pretty good with and easy interface and lots of options to choose from. I thought of trying the premium economy seats and though I'm 6'0"" tall and a little on the heavy side I still didn't find it of much value considering the add-on fee. I really didn't feel much of a difference compared to regular Y. I also found the new seats to be slightly more comfortable and didn't feel as cramped as before. Moreover I've been lucky enough to have entire rows of 3 to myself on most of the flights I took particularly the long-haul ones. It took a bit work checking seat assignments on a regular basis but the effort was well worth. Not only did I get a whole lot of extra space and privacy but extra TV monitors pillow and blankets as well. Much much better than premium economy but at no extra cost. It was an overall pleasant experience flying DL this time.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Sales","United Kingdom","2013-10-02","On my recent journey from NCL-PMI the ground crew forced me to pay extra for my case which was over my free allowance I also had the embarrassment of having to put my carry case into the measuring device to ensure that it was meeting the companies carry on policy thankfully it was. Once I found my way onto the plane I was pleased to see the first officer greeting passengers. The flight attendants were very friendly. Obviously being a low cost airline I expected to pay for refreshments some good deals and quality food. Over all the flight was good got me there and back did the job. Even got a nice ""cheerio"" when I disembarked.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Hickman","United States","2013-12-17","Flew DL7 Dubai to Atlanta. Excellent service from staff. Yes I am short so I fit into the sleeper seat and yes if I were taller it would not be a good fit. Screen on entertainment is adequate. Staff was warm attentive and friendly.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Sherry","United States","2013-12-17","We left unreasonably early (6 hours ahead) to drop off our rental car and to accommodate the weather. While on route to the airport Delta left a voicemail that our flight was delayed so we would miss our next flight home. He looked up another potential flight and asked if we were able to make it to a flight that should have been boarding as we spoke. So it seemed unlikely that we would make it but it was delayed. So we rush to get to that flight make it to our next stop and are now hours early for our next flight. We head over to Delta and ask if there is any way possible to leave on an earlier flight home because it was not in our plan to be so early and sit at an airport for 5 hours. They could not accommodate us for an inconvenience that was not our fault without an extra charge of one hundred dollars. I'm not satisfied with my service from Delta Airlines to say the least.","","","Economy","","","4.0","1.0","4.0","3.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Tom Connelly","United Kingdom","2013-09-30","My most recent flight to Krakow from Edinburgh (29/9) has been my 7th with Easyjet since January 2013 and once again they have provided service of the highest quality both at the airport and in the air - their customer charter seems to be working a treat! I look forward to many more enjoyable flights with them - some 'scheduled' airlines could learn a great deal from them about customer care! Obliged to submit low score on in-flight rating since 'not applicable' category unavailable.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Katnic","United States","2013-12-16","I had to make a last minute trip (same day round-trip) to SFO from LAX on 12/12/2013. I have not flown in economy in years except for Southwest but chose Delta as their price was much lower than Southwest (first class not worth it for this short of flight in my opinion): I booked this trip 10 days in advance. While these flights are branded as Delta they are operated by Compass. I must say that this is an excellent product! My flight to SFO which left at 7.00am left on time and arrived early. In addition a light breakfast snack was served. This flight was half full so I asked for and was given an extra snack to take with me. This kind gesture saved me from having to purchase lunch later. The flight back left SFO at 5.00pm and arrived back on time. This flight was full but the same professional service was received. That being said a snack and drink service helped make a really long day end well. These flights are operated by EMB 175 planes and there are no middle seats only window or aisle. Besides the great price service and on time performance I would recommend this trip as there are assigned seats and clearing security at the Delta terminals in LAX and SFO is much quicker than the Southwest terminals at each airport. I still love Southwest but on this route I have now found a better airline.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","E Aksu","United States","2013-12-16","Boston (BOS) to Atlanta (ATL) to San Francisco (SFO). I was originally supposed to fly from ATL into SJC (San Jose) but was later rebooked Dec 6th and Dec 7th. I missed my connection because the plane was first over- fuelled then under-fuelled and then there were issues with the ""paperwork."" In Atlanta I was forced to call Delta call center (huge lines to speak with customers representatives on site) to rebook my flight was asked to hold for 30 minutes. When I called again they told me I was holding for no reason because the representative had hung up on my call. My bag is also missing.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Mccartney","United Kingdom","2013-09-29","Easyjet has now become my first choice of travel have flown with them for years and have never had a problem. Last couple of years booked the hotels with them as well. Clean modern aircraft polite friendly staff. Just back from Tenerife and Barcelona.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Mike Davies","United Kingdom","2013-12-16","Outward Manchester UK to Miami via Atlanta 5/12/13 and return from Fort Lauderdale 12/12/13. Flight booked in May for a 13/12 return. One month after booking the return ATL-MAN was cancelled by Delta. Automatically rebooked on a flight for the following day. Delta refused point blank to compensate for the inconvenience and extra nights accommodation. As such we chose to fly back a day earlier then our original plans. My request for compensation was a free upgrade from economy to economy plus on the return Atlantic flight. Simply had the terms and conditions quoted to me. Online check in is a joke. Had seats allocated together on each flight but on clicking the change seat option you will find all other seats marked as unavailable. Options were available to upgrade however at a cost. Our expectations for the flight were therefore low on boarding. However both pleasantly surprised with the flight and service. Transatlantic flight on a B767-300 which featured personal seat back TVs. Good choice although the music channels were a little mainstream for my preference. Food more than OK. Plenty of soft drinks offered and alcohol with the main meal. The return flight was on an older model and featured overhead TVs which didn't matter too much as it was an overnight flight and a good hour shorter in travel time than outward. Both internal flights on a B757-200 were adequate. Seat pitch for all four flights was fine typical of an economy flight. Professional cabin crew on all sectors flown. Touch of humour with the Christmas 2013 flight safety video - certainly kept you watching it. All four flights were full in all cabins all had on time departures and arrivals. Apart from the attitude towards a cancelled flight no issues at all with Delta and would certainly fly with them again.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Vas","United States","2013-09-26","Flew from Berlin to Amsterdam with my wife and 3 friends. There was no help no elevators for a friend who was not able to walk due to knee pain. Inconsistent implementation of rules. One person in our group was told that she could not take her purse as it was too big other one with the same size purse was not stopped. Other passengers carried two pieces and there were not stopped. I was told at the ticket counter that I could carry my empty back pack but the lady at the gate said no. We had to walk in rain outdoors no umbrellas no covers on the ladders.","","","Economy","","","1.0","1.0","0.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","I Bagwell","United States","2013-12-12","ATL-JFK Thanksgiving week. Despite Diamond status I was with 2 family members so no upgrade O/B but still managed Economy comfort. Pretty good for 2 hour flight although no IFE. As it was thanksgiving I expected the worst but flight took off on time and landed early. On the return all 3 managed to get upgraded to first. Again pretty good for Thanksgiving Sunday. Landed on time bags already on belt by the time we hauled ourselves from E terminal to bag claim. Overall not bad apart from the price ($500 r/t each) but again it was thanksgiving!","","","Economy","","8.0","4.0","4.0","0.0","2.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","George Paschalides","Cyprus","2013-09-25","Travelling from London Gatwick to Paphos on 24/9/2013 with my wife. Had 2 bags weighing approximately 14kg and 16kg and a hand luggage which we and also our daughter took on the plane in more than 10 different Easyjet flights. At the check in procedure an impolite female employee asked us to put our hand luggage bag in the gauge. No problem at all. Although the whole bag went in I had to put a little force to take it out since it is a hard plastic one and stuck in there. She refused to let us take it to the plane and charged us £69.00 (25 for the bag and 44 for 4kgs overweight of our 3 bags). When I informed her that we used this bag many times on Easyjet flights before - the last one being 5 days before on our travel from Paphos to Gatwick - she refused to accept. Our lovely 5 day London holiday was ruined. Needless to say that other people on the flight had much thicker and bigger had luggage allowed on the plane. Furious and Disgusted.","","","Economy","","","3.0","2.0","1.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Pompey","Switzerland","2013-09-25","Always said ""will never fly again with Easyjet"" but then because of the price we did it again. But what you get for the price is a flight back and forth - that's it! No service meaning being friendly attentive professional. It's not a bus ride it's a flight! Either my husband (who is 2m tall) always has to argue why he needs to sit at the emergency exit due to legroom or staff are just unfriendly or there is always this fight at the check-in cause of 10 grams too much weight or 1 cm of too large of hand luggage. It's not fun and only stress flying with Easyjet.","","","Economy","","1.0","2.0","2.0","0.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Torkington","United Kingdom","2013-09-25","Why does Easyjet humiliate women at the gate - making them put their handbags into their already small cabin bags yet allow anyone with duty free bags to take these on board as well as their cabin bag allowance. There is no consistency in this requirement and until you arrive at the gate no clear advice. So you seat on an aircraft with no money to buy refreshments no accessible passport and none of the other items that make a flight more bearable. It is humiliating to have your boarding pass confiscated while you struggle to put your handbag (even a small one) into an already full very small cabin bag while other people sail past you with their duty free bottles of wine clanging merrily away. The bullying tactics used at the gate will make me think twice about flying with easyjet again. Please make clear what is required and be consistent.","","","Economy","","5.0","3.0","3.0","3.0","","","","3.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D TenClay","United States","2013-12-10","MSP-JFK-MXP and return 4 days later. Economy comfort. First time doing this route as I prefer going into and out of Linate - Milan but short notice trip forced itinerary. Very surprised and pleased with the 767 leg (JFK- Milan) wider seats and quieter cabin than the A330's used on MSP-AMS. CRJ 9XX on the way out a bit small for a 2.5 hr flight A319 on return bigger but noisy. JFK transfer a bit of a hassle with on-going construction but new terminal is nice improvement. MXP was a pain to exit on return. Overall Delta experience is improving and remains a decent choice from MSP to Europe. I still prefer Linate over Malpensa at least for now.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Leo Enticknap","United States","2013-12-09","ONT-SLC-CDG-AMS-MME on 2-3 December (some of the flights were on AF and KL metal but it was a Delta ticket with DL flight numbers for all the segments). An unremarkable and hassle-free journey: all flights were on time the vegan meal I requested for the transatlantic leg was there and both I and my suitcase made it successfully through three quite tight connections (though if I hadn't been able to use the Priority lane at CDG as a result of being a Flying Blue gold I don't think I'd have made that one). Delta's refurbished 767-300ERs are a vast improvement on the previous cabin - they're now even nicer than the ex-Northwest A330s. The legroom in economy comfort is such that at 201cm tall I didn't feel cramped at all and the reading light actually lets you read without eyestrain. My only beef here is that the IFE was virtually unviewable because of the constant stream of PA announcements throughout the flight that kept pausing it. After an hour of trying to watch a movie I'd only seen about 20 minutes of actual footage and when someone came on the PA yet again to tell me in French that Delta extends a special welcome to Skyteam partners etc. I gave up and read a book.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Patrick Love","United Kingdom","2013-09-24","Travelling from Belfast-Faro on Aug 15th 2013 my car keys fell from belt connection under seat on plane I didn't realise this until arrival at taxi outside Faro airport. I immediately went to lost and found office at airport staff very casual about my situation I then contacted my daughter in Belfast who got in contact with EasyJet customer services and at 11.30pm the same night my daughter called to say that staff had found my car keys and they would be at Belfast Intl Airport on my return 2 weeks later.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","David Whalley","United Kingdom","2013-09-24","Gatwick to Funchal. Flight left on time and arrived a couple of minutes early. Speedy boarding worked well. Cabin crew excellent cheerful and helpful. This positive approach makes the flight more enjoyable (unlike some other budget carriers). As a budget airline Easyjet is one of the best. Looking forward to the return flight.","","","Economy","","10.0","3.0","5.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","L Michael","United States","2013-12-06","I started flying Delta about a year ago and surprisingly there wasn't much to complain about. After reading a few reviews I was a bit sceptical but I flew them from SIN-NRT-JFK and I enjoyed the flight more than SQ. The flight attendants were warmer and friendly while we departed on time and on schedule without delays. The legroom was better than SQ and was worth the extra cost. The food although small in portions was not as bad as I expected. Overall I would recommend flying Delta.","","","Premium Economy","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Duc Mateusz","United Kingdom","2013-09-24","Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Lloyd","United Kingdom","2013-09-24","Excellent value for money airline with great staff and always on time. I have flown with the airline several times this year and they have a knack of getting you to your destination early.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Sundera","United States","2013-12-04","ATL-LGA-ATL first class. Very motivated crew on both flights who seemed genuinely concerned about the well-being of the passengers. Catering was adequate for a 2-hour flight although the meal uploaded in Atlanta was of better quality than the one served on the return. Return flight was delayed by 1.5 hours due to mechanical issues but the crew handled it well and tried to assist passengers with connections. Seats somewhat cramped and no IFE on the A320 and A319 I flew on but I was favorably impressed with the crew.","","","First Class","","8.0","4.0","5.0","4.0","1.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Matava","United States","2013-12-03","DL 80/81 ATL-BRU-ATL. Spent a lot of money to fly in Business Elite. Seats comfortable (lay flat) and entertainment system has an amazing selection of options. Food however was so salty and so processed that it was pretty much inedible. Crews on both flights were quite senior and offered good levels of service being most accommodating. However they all lacked a sense of warmth and welcoming. I am a big fan of Delta Air Lines but these flights were somewhat disappointing primarily due to the poor quality of food and beverage provided in both directions.","","","Business Class","","7.0","4.0","4.0","1.0","5.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jeannelle Zantman","United States","2013-12-02","Everything was fine however My fiancé and I booked together and were seated separately and they wouldn't do anything to try to get us to be close this is something that many people had complaints and passengers would switch seats to be with their loved ones. They also made us check a bag. Very unhappy about having to check that bag (which was smaller than the other bags that made it on and persons that got on after us also didn't have to check their bags). I don't recommend traveling with them. I just wish that they would have sat us next to each other it makes no sense that they didn't.","","","Economy","","6.0","2.0","5.0","4.0","5.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","David Kirchoff","United Kingdom","2013-09-22","Used Easyjet again and again. Never had any complaints last flight from Barcelona to Newcastle (flight 6401) was a really treat. The staff were friendly and a bonus of being able to hear the pilot (or 1st officer) explain how long what height where we were throughout the flight.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Phan","United States","2013-12-02","It's been about a month now since my trip from Milan Italy to Las Vegas NV. I flew from Milan to JFK (New York). We waited 4 hours for our connecting flight from New York to Las Vegas. I was assigned a boarding pass and a seat number (24C & 24D) at Terminal 4 gate B25. When I arrived to board the plane at the gate the rudest workers at Delta claimed they didn't see me on the system. When I ask how could this be the Delta representative kept saying ""I don't know"" very condescendingly. An hour before they announced that they needed 2 volunteers to stay overnight for a next flight because they overbooked. Delta forced us to stay at JFK while letting 2 other people take our seats on the flight that we booked over a month prior. We flew all the way from Milan to JFK how were they unable to see us on the system? How were we able to get the boarding passes in the first place if we weren't in the system? The people at the service desk kept giving us attitude and saying to us that they don't see our names on the system. I was so disappointed with my flight experience.","","","Economy","","","3.0","1.0","4.0","3.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","I Warren","United States","2013-12-02","I booked our Delta flight in May 2013 for 5 family members going to Jamaica Saturday Nov. 23 and returning Saturday Nov.30. We had three changes to our itinerary the last one was in Oct. The flight from Atlanta to Montego Bay was awful. We set in the very back 2 rows of the plane not together but in 2 different rows. We had no windows. On the way back it was the same way. We had our 6 year old granddaughter with us that could see nothing on her first time flying. I'm a Gold SkyMiles Member.","","","Economy","","","2.0","4.0","0.0","0.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Martin Kitt","United Kingdom","2013-09-18","Gatwick to Seville and return for short break. Online booking and check-in flawless. Bit of a queue at the bag drop but nothing horrendous. They appeared to have laid on extra staff to cope. Both flights actually arrived early. Crew great and service very good. Overall excellent.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Coogans","United Kingdom","2013-09-18","STN-GLA: Last flight of the day to GLA and Stansted Airport was very quiet. The flight was uneventful but did manage to leave and arrive 20 minutes early. Usual slightly cramped seating cabin crew were efficient and friendly. The only real issue was Easyjet's new hand baggage policy - why should I take care to adhere to their requirements when there was nobody policing this at Stansted and the passenger in front carried on 5 pieces of hand luggage?","","","Economy","","8.0","3.0","3.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Philomena Carolan","United Kingdom","2013-09-17","My son and I travelled to Gatwick on 3/7/13 from Belfast International. I had hand luggage bearing in mind I travel with the same case every time I go to visit my son. It would not fit into the grid by a quarter of an inch the wheel stopped it and she insisted I pay £40 which I refused. My son got the case in passengers behind were looking and getting very impatient because of the hold up. People do not need the this kind of behaviour when travelling. To be honest I find Belfast International staff not very helpful at the best of times.","","","Economy","","","3.0","1.0","4.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","B Walberer","United States","2013-11-29","SFO-ATL-LIM return in regular economy. I got a great deal from SFO to LIM. My overall experience was good. Service on the domestic legs was better than expected with friendly crews and regular drink runs. The crew also responded to the flight attendant button rather promptly. The weak point was the flight from ATL to LIM which was an older plane without personal IFE. However the LIM-ATL flight was on a more modern plane with IFE and plenty of movie choices all free of charge. Food was ok not great but edible and of sufficient quantity. No free alcohol even on international flights to/from LIM. Transfer in ATL was easy with airline representatives at the gate to assist passengers in the transfer process. Would recommend especially if one can get a good deal.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D White","United Kingdom","2013-11-29","I traveled from Charlotte NC to Milwaukee WI and my connection in Detroit was a bit late and there was not time to transfer my suitcases. They did not arrive in baggage claim. But they delivered them 2 hours away in Madison WI on the same day and it was Thanksgiving Day.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Fahy","Ireland","2013-11-29","Flew to New York from Dublin with 2 small kids Fri 22 Nov and returned Mon 25. I must say I was very impressed. The cabin crew were pleasant and professional. The plane was full and they were kept busy but they really made my daughters feel special giving them extra cookies drinks passing chat etc. Even when one woman decided to go to the restroom a few seconds before takeoff - a potentially serious situation - they were firm but polite as they leaped down the aisle to make her sit down. IFE worked on all seats and while a couple of inches of extra legroom wouldn't have gone amiss it was fine for a six hour flight. A word about the meals. I've noticed many times that the catering supplied by European companies (ie going out) is far superior to what you get coming back from the USA regardless of airline. But that's the only criticism really. Well done Delta. In my experience you're at least as good as BA KLM and Virgin.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Claire Sumner","United Kingdom","2013-09-16","Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Mehta","France","2013-09-15","Geneva to Nice on 29th August 2013 - 1st flight in the AM. Obviously got up extremely early to make it to the aeroport on time (checked my phone and email before hand just in case flight was delayed). Arrived was informed by other passengers (not check-in person who conveniently forgot) that the flight was +3 hours delayed. The official reason was ""Technical issue with the plane"" (the agent then added we'd rather passengers were alive and late than the alternative). 2 hours later we find out it's actually missing crew members because of poor organization. I nearly missed my connecting flight. Easyjet does not care it's not their problem. I will never fly Easyjet again.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","W Williams","Australia","2013-09-15","Gatwick - Venice and then Rome - Gatwick. Booked these about 6 weeks prior and paid to choose my seat and speedy boarding - a worthwhile investment! I could not fault them - it was a cheap flight so had little expectations but everything was done professionally and with a smile. No real queues at either end to check in staff were all really friendly and dealt with some very difficult people without losing their cool. I was impressed and will definitely use them again.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Peter Matthews","New Zealand","2013-09-15","We were asked to board at Milan Malpensa only to find we were left in a hot and stuffy jetway for 30 minutes this wasn't an error as it happened two weeks later on another easyjet flight at Milan this is obviously done for the convenience of the staff not the comfort of passengers.","","","Economy","","5.0","2.0","2.0","2.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Craig Saunders","United Kingdom","2013-11-28","We flew from Manchester UK to Tampa and as Delta gold members we were upgraded to business and first class due to coach being full. It was a great flight great crew and food 3 days later flew from Tampa to Texas Hobby via ATL in coach. The flights were again great snacks and drinks really good service. I feel if you are nice with their staff they are nice back.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","B Ayter","United States","2013-11-27","I booked a first class ticket using miles about a month ago. The only reason I booked the particular flight (red eye) was because of the 1st class seat options. At that time there were a considerable number of 1st class seats open. I checked in via mobile 24 hours before-no issues. Got through security-still no issues. When I went to board the plane I was told when they scanned my boarding pass that I'd been downgraded to Economy (not even Economy Comfort) because I was on a complimentary upgrade. I explained that absolutely was not the case and that I'd specifically booked the flight as a 1st class ticket. The response I received at that point was that ""Corporate did it because of an equipment change we don't know the criteria they used and we can't change it."" I took it up to the most senior person I could at the gate and got the same generic answer. I used to be a huge proponent of Delta and have defended them countless times to friends. I will never fly with them again.","","","Economy","","","1.0","3.0","2.0","3.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","A Arriens","Netherlands","2013-11-20","Good on time performance. Wished to have a second warm meal on board an intercontinental flight then just a breakfast. Very noisy cabin due insulation on the 737. Crew seemed unorganized and hasty. IFE wasn't working properly.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Doherty","Switzerland","2013-09-12","Luton to Geneva. Always surprised by their baggage policy. I was just 1 kg over (21 kgs) and the check in assistant charged me. It's not a problem but I was just thinking the person in front of me weighed at least 95 kgs and is not charged for their 20kg bag. I weigh 65 kgs and have to pay for 1 kg over. Appreciate you cannot charge based on a person's total weight but for some reason it seems unfair. Also they are not very consistent - I often carry 21 kgs on Easyjet and they do not charge anything - could depend on the mood of the Easyjet check in assistants. At Luton the assistant said the Managers had asked them to charge every person on that day.","","","Economy","","3.0","3.0","3.0","3.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Jordan Morgan","United Kingdom","2013-09-10","Recently travelled from Liverpool to Amsterdam (LPL-AMS) and Amsterdam to Liverpool (AMS-LPL) with easyJet. Fantastic cabin crew on both ways very friendly and could not do enough to make you feel comfortable. Great service from easyJet!","","","Economy","","9.0","4.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Loguda","United States","2013-11-20","Early November BE flight JFK-CDG. Clean aircraft competent FA adequate catering but the Delta lounge at T4 is a disgrace. The complimentary wines are not listed anywhere while the charged offerings are both printed and on electronic pads. Salty snacks only or purchase food. Have they visited their partner Virgin Atlantic's BC lounge? On time arrival and good baggage delivery. Very limited movies on this flight.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Loguda","United States","2013-11-20","On time departure despite chaotic boarding in BE due to a seat configuration change. FA were quite senior and not well groomed especially the purser whose uniform was stained. The FA's were very active with service however. Catering good especially the pre arrival hamburger. Lots of videos although every time there was an announcement (and they seem to make many) my movie reverted to the French language. (CDG-EWR). Pre departure lounge was Air France which was offering a buffet lunch along with many wines champagne and snacks.","","","Business Class","","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Linda Hudson","United Kingdom","2013-09-09","Has anyone flown an airline which fails to take any luggage on board. Arrived at arcelona airport mid morning last Wednesday 4 September and no-one had a case! No cases were onboard unbelievable. No information given as we landed or when we all stood watching an empty carousel. Next step of course was a huge 2 hour queue to talk to the one poor girl on the Easyjet desk.","","","Economy","","","3.0","2.0","0.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Darran Richardson","United Kingdom","2013-09-09","We flew to Turkey this year. We paid £400 each (3 of us). We were delayed at Liverpool for 2 hours and I couldn't believe for the price there was no inflight entertainment or inflight meal. They say you get what you pay for but I'm sorry this was a rip off! The seats were uncomfortable and squashed and staff were unhelpful and rude. On return we only had Turkish lira to which we were told they only accept euro or sterling so we couldn't buy a drink on the plane. We were offered tap water. This was the first and last time we fly with easyjet!","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Julian Leese","Sri Lanka","2013-11-20","My wife and I flew back to London Heathrow on flight 19 from Detroit. This airline is a disgrace. Very poor food but it was the service from the flight attendants which was particularly bad. They seem to have absolutely no idea of offering a service. Passengers were treated with complete indifference and staff spent most of their time in the galley eating and talking loudly. Never again. Next time I go to Detroit I will fly BA or virgin to NY so that I only need to suffer the short hop from NYC to Detroit. Coincidentally I have a friend who has just taken a flight on Delta from NY to London who also experienced shocking service.","","","Premium Economy","","1.0","1.0","1.0","2.0","1.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Destiny Yildirim","United States","2013-11-20","I have been flying and traveling internationally for over 10 years and after flying Delta for the first time I will not be traveling for a very long time. Aside from the cramped plane I was refused food service on my 13 hour flight by the extremely rude flight attendants until I gave in and purchased food items. The flight itself was the absolute worst 6.5 hours of turbulence triggered my anxiety and when I tried to get my medicine from overhead I was shouted at by the attendants. Deltas entertainment was terrible and needs to be updated there were 2 small TVs in front of easily over 50 people. When the flight was over there was a half hour delay and I had to catch my next connecting flight. I will never fly Delta again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Ellis","United Kingdom","2013-09-09","We travelled Manchester - Tenerife on 2nd September. We chose Speedy Boarding and pre selected our extra legroom seats. Both worked brilliantly and we even shared 3 seats between the 2 of us. We departed 30 mins late and had a pleasant flight. The cabin crew were efficient friendly and pleasant. Arriving at Tenerife we had the excitement of a ""fly - around"" just as we were about to land the pilot accelerated and flew away. He announced that due to excessive tail winds he was going to attempt the landing again. To some cheers and applause he did so 10 mins later. I'm a fairly frequent flyer and I've never encountered this before but it was handled very well and we had above all a safe flight.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","David Griffiths","United Kingdom","2013-09-05","EDI-MUC on 23 August and HAM-EDI on 2 September. Two more great flights with Easyjet. Slight delay leaving EDI due to another aircraft having a technical problem and delaying our aircraft's arrival on the stand but this was made up in the air and we arrived in MUC bang on time. Cabin crew exceptionally pleasant and friendly. On time departure from HAM and early arrival into EDI on the way back. Cabin crew not up to the same standard as the earlier crew but still fine. The aircraft were almost full on both flights which I hope will encourage Easyjet to consider serving even more destinations direct from Scotland.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","D Wee","United States","2013-11-15","My 7 month pregnant wife and I flew from Chicago to Mexico on Nov 7 2013 on Delta flight 8048. According to the Delta representative I spoke with on the phone Delta messed up and rescheduled everyone on this flight to Nov 8 (without telling anyone and even though the Nov 7 flight still flew). When we didn't show up for our Nov 8 flight in Chicago (since we were already in Mexico since Nov 7 and never knew about the Nov 8 flight) our return flight on Nov 10 was cancelled. We arrived to our airport in Mexico on Nov 10 to find out we had no return ticket to Chicago. The Delta representative was so sorry that she gave us a single 25 dollar gift card to split amongst the 2 of us. This is ridiculous. Why should I ever fly Delta ever again?","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Tom Holt","United Kingdom","2013-09-03","BHX to BFS and BFS to BHX 2nd September 2013. Had a great first two flights with easyjet! The cabin crew especially on the return flight were very friendly and clearly enjoyed their jobs as they were joking with us and other passengers. They were also very professional. The seats are comfortable with good legroom although if you have longer legs you may want to upgrade to the exit row seats. There is also a wide range of items to buy as gifts at good prices which we took advantage of. The aircraft (same both ways) was in excellent condition and very clean; the flights both left on time and arrived at the destination early. Only had hand luggage and what was interesting in how quite a few people seem to have massive bags as hand luggage Easyjet were very lenient in not enforcing the rule a certain other airline would have made a fortune in oversized baggage! I only wish that Easyjet could open a base at BHX one day!","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","John Cross","Netherlands","2013-09-02","Flown from AMS to LIS on 1st September nothing to say when comparing to KLM TAP or even Transavia which are so much more expensive on this route than easyjet. Went to the plane almost 45 minutes before departure time stress free boarding smart and polite crew onboard who I could see were doing their very best in order to accommodate a few last passengers with some musical instruments sit together. Very quiet flight great food onboard (loved the ham and cheese toastie) and flight arrived very early. Will keep using easyjet on this route as they are the cheapest tough still offering the same or even better service than its competitors.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Fred C Brunetti","United States","2013-11-15","I flew from Chicago to Atlanta. The plane was full the staff very nice and friendly. My only complaint: the cabin was filthy it needed attention and the seats were small I'm a big guy 6 ft and 220 lbs. The flight was a short one if it had been longer it would have been uncomfortable.","","","Economy","","6.0","3.0","5.0","4.0","0.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Roland White","United Kingdom","2013-08-28","I travelled from Amsterdam on Monday the boarding was a nightmare. The gate they use H4 has 10 seats for a full plane of 180 people. We had to stand in this small confined place with little air conditioning for 50 minutes. Several elderly people looked very distressed . I love Easyjet but I would never ever travel with them on this route again. I suppose the airport gives budget airlines the worst gates. I was told this is always the gate for UK flights. Not easyjets fault but a nightmare nevertheless.","","","Economy","","2.0","4.0","3.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Forsyth","United States","2013-11-13","Worst airline to fly on if you are in the military traveling on orders. First who in the military travels with one bag that's right we don't we normaly have a few bags and one normaly weighs between 50 to 100 lbs. So why is it that all the other carriers let the military check one bag up to 100lbs no we are not getting over this is the bag that we transport our gear in. The gear that we use to take the fight to the enemy. Come on Delta get with the program and stop trying to make an extra buck off the military. I guess that's why the military generally uses American Airlines first and Delta only as a last resort. The flight only had a few people on board and when some of them asked if they could move to a vacant seat they were told no.","","","Economy","","1.0","2.0","2.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Morgan","United Kingdom","2013-11-13","Manchester - Atlanta - San Diego. Plenty of snacks and drinks served. Lunch was good and enjoyable. Good selection of films television and music staff were pleasant and efficient. Temperature of cabin was just right. A very positive experience.","","","Economy","","10.0","4.0","5.0","1.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dan Leighton","United Kingdom","2013-08-26","CPH-STN EZY 3096 23rd Aug and 25th Aug. Great flight. Easyjet iPhone app was flawless. Comfortable new seats. Friendly and professional staff. A massive improvement since I last used them. Well done Easyjet. Streets ahead of Ryanair. Food still expensive and basic but edible. Feel Good snack box was nice though.","","","Economy","","8.0","4.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B Alawadhi","Kuwait","2013-08-26","Yesterday (25-Aug-2013) we flew from Amsterdam to Newcastle. I had one back pack and one handbag at the boarding desk I was told that a passenger should only carry one piece of luggage. So she told me to pay an extra £50 - which I was okay with. We waited in line for the flight (for a very long time +30 mins standing) then I saw many people on the same flight with two huge bags and she did nothing about it. The plane was half empty. I will never fly easyjet again.","","","Economy","","","1.0","3.0","0.0","","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Pascal Plastina","United Kingdom","2013-08-26","Manchester to Bilbao over Easter weekend outbound 29/3/13 return 2/4/13. As I live in Glasgow this is the easiest option for me now to fly to Bilbao. I was impressed by the airport staff it was my first time at Manchester airport and they were very helpful. Both flights were on time. The cabin crew were professional and very friendly. The captain kept us up to date. The seat comfort is good with enough leg space for the 2 hour flight. The return flight cost me just under££223 over Easter Weekend and I only booked 3 weeks before. To me that was money well spent.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tim Masson","United States","2013-11-10","SEA-AMS-SEA. This last transatlantic with Delta will be my very last. I cannot believe KLM/Air France have partnered with Delta and I'm afraid I'm unlikely to continue patronising that group unless I'm sure I'm not flying on a Delta staffed plane. The service was just appalling. The seats in economy were very poor. The underseat space was cramped by some electrical equipment and also very hot as a result. The in-flight entertainment system was not functioning in my seat or any other seat in our row. The only element of the flight that was any good was the lounge in Seattle which had some space to work and attentive staff.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Lee","Singapore","2013-11-10","BusinessElite SIN-NRT-HNL. Choose Delta only because it offered completely flat beds. B777-200LR flying from SIN-NRT- SIN offers ample legroom when in full recline. However the 767-300 planes NRT-HNL-NRT falls short for anyone over 6’. In full bed mode the ‘seat’ tucks into the narrow space of the seat in front of you. My main gripe was the cleanliness of the cabin. Dirtiest Business Class I've ever flown! Cabin Staff were ok not overly friendly. Pales to any Asian flight crew.","","","Business Class","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Tana Hanlon","United States","2013-11-10","My Husband and I booked First Class. Our plane was finally determined as ""Delayed for Catering"" for 4 hours. We missed our connection of course. Originally we were told it was due to weather. There were no other flights to get us home according to the agent in Salt Lake City who said ""I don't have time to help you go over there to the phone bank"". With no flight no luggage and no help we paid for a hotel room had to by clothes meals and I hoped our underwear would dry I washed it in the sink for the next days flight. We had purposely reserved seats together I have a great deal of flight anxiety. Our rescheduled flights separated us and I cried most of the way home. It's not that we are any better than others but we paid a lot of money for our trip on Delta First Class. We bought the special tickets expecting special service. I'm disturbed with the airlines performance and regard for passengers. I guess we paid for only a larger seat.","","","First Class","","3.0","5.0","1.0","5.0","4.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Smith","United States","2013-08-21","I was so disappointed in attempting to travel with easyJet. On Aug 4 my husband and I arrived 2 hrs 15 minutes early for a flight scheduled from Pisa IT to Paris Orly. We needed to check luggage. Although we could see our flight posted on the overhead Departo signs we searched asked and tried to manage baggage check-in for the next 2 hours. No luck. During that time I asked 3 easyJet employees for help thinking that the Orly flight was an intermediate stop and that I was just missing something in looking at the destination postings for baggage check- in. Staff refused to answer. I also asked other passengers in line. No one knew anything but the Departo signs continued to ask us to use Area ""A"" which was the area we were calmly/patiently standing according to guides on our tickets. When we finally had our turn to talk with an easyJet baggage attendant he was angry and blamed us for not seeing the flight destination posted. Yet at no time in the 2 + hrs we stood in line waiting to find where to check our baggage in area A was there a Paris posting. The ""departo"" sign now said ""boarding"". We had missed the flight. I will not fly easyJet again.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Jayne Southwell","United Kingdom","2013-08-20","Flew Gatwick to Malta 13th Aug return 20th. Both legs fine. Outbound flight not full so boarding was quick although I must say the girl waving us through to boarding was more keen on getting us out than checking tickets and passports really lax. Plane was delayed 2 hours due to a technical fault. However staff were most professional and pleasant they kept us informed and entertained. The plane was spotlessly clean. Our return was also simple and easy with no hitches whatsoever. The airport was organised and calm (unlike Air Malta) We have given up on speedy boarding as with pre booked seats I don't feel there is a need for it. On our previous flight my son was asked to move from his pre booked seat to accommodate people with young children however this did not happen on either of these flights perhaps Easy Jet have listened to comments on here regarding this matter. I would recommend them.","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","N Dinno","United States","2013-11-06","When my wife and I travel we usually travel with Delta or Alaska. We always travel first class and so cannot comment on how things are in coach however we have never been disappointed with Delta traveling first class. They always treat us well from check-in to in-flight. The planes are always clean and the staff is incredibly attentive. Unlike Alaska they never skimp on the amenities. They serve full size meals and are constantly checking to see if there is anything else they can do to accommodate you.","","","First Class","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Joe Ross","United Kingdom","2013-08-19","Southend to Barcelona returning one week later. Overall a very pleasant experience flying from my local airport at Southend and flying Easyjet. Bag drop queue was quick and security a breeze. There was no scrum at the boarding gate as everyone knew where they were sitting thanks to Easyjet's new allocated seating. Cabin crew were friendly and efficient and landed in Barcelona 20 minutes early. Return flight back to Southend was practically the same as the inbound flight quick bag drop queue and security in Barcelona Terminal 2C. This time we were bussed from the gate to the aircraft which was orderly and no scrum. We even had the same cabin manager on this flight as we did on the outbound flight. Landed in Southend 15 minutes early and was back home within 25 minutes after we landed. I definitely be flying Easyjet and flying from Southend again in the near future.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kieren Perry","United Kingdom","2013-11-04","I have to say that whilst everyone likes to moan about airlines my recent flight with Delta was great on their services from/to LHR-JFK. The food was also excellent on the outward flight being a vegetarian I requested a special meal and was served minted peas with wild rice and marinated tofu along with a bread roll cheese and crackers and a dessert. Then just before landing we were served Calzone. They certainly don't let you go hungry! On the return journey however the main dish was pasted and vegetables which wasn't to my liking at all but it was a late night flight and I wasn't particularly hungry anyway breakfast then consisted of a cereal bar and a banana. The only gripes I have are that the leg room is cramped - but where isn't it these days! With regard to the on board entertainment whilst having an excellent selection of content was somewhat slow and sluggish and even required re-starting on the return flight. On the ground baggage arrived promptly and check in was also efficient at both airports with staff being courteous and professional. Both flights left before the scheduled departure time and arrived well before their scheduled arrival time in both cases even though on the outward flight there was a delay in passengers boarding. For the price it was truly excellent.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Melissa Foley","United States","2013-11-04","Just flew from BWI to Melbourne FL. Worst flights I have ever had. Both flights were overbooked. The staff were asking for volunteers to take a later flight. The staff were confused and had no idea on what they were doing. They were rude and didn't know their jobs very well. This was both trips with connecting flights in Atlanta both ways. Never will I fly Delta again. One of the staff was standing at the desk telling customers she was nobody and couldn't help anyone. Now that is customer service from Delta Airlines.","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Pierre Visseur","Switzerland","2013-08-13","Living in Geneva and in Budapest I have no other choice than to fly easyJet since they are the only one with direct flights. From my 20 last flights with them only positive points were that they were finally on time some staff were friendly and planes are generally clean and well maintained. But all other issues are catastrophic: from the reservation system to the boarding procedures. In Budapest passengers have to walk within fences on the airport field then wait on cattle-like ware-house without seats water toilets or food for minimum 30 minutes.","","","Economy","","","1.0","2.0","1.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","F Hintz","United States","2013-10-31","My husband and I took a vacation back to the Midwest. We flew Delta from LAX to Minneapolis to Milwaukee with the reverse for the return flights. I was really dreading this - I have MS and knew I would be using a wheelchair. Everything was great! Flights were on time and the pilot and crew were so kind friendly and helpful. My husband and I are tall and we were pleasantly surprised to have ample leg room. Also Delta did a great job with the video on pre-flight safety notes. No one seems to listen to the actual stewards and stewardesses when it comes to this but the video had everyone's attention in this digital age. I definitely recommend flying Delta.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Asprakis","United States","2013-08-11","SXF-RHO. Another stress-free easyjet flight with no harassment about my bag being 1 kilo overweight friendly FAs and tasty food options that were reasonably priced. Better than any so-called ""full-service"" airline in the US although the price of the ticket was not exactly cheap.","","","Economy","","10.0","5.0","5.0","5.0","","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dan Ross","United Kingdom","2013-08-11","Gatwick to Kefalonia (LGW-KEF). Ticket purchase fairly easy online but printing the boarding pass and online check-in could be made simpler. Due to the early departure I checked my luggage in the night before. Arrived the next morning and saw that at 5.30am they were still full. Shocked that at security at Gatwick I went straight to an x-ray machine! No queues! Eateries rammed as it was the start of the school holidays. Gate announced on time. At the gate they called all those with reserved seats and speedy boarding first. Told to go to the front of the bus and cram in there. Non-priority pax got on the same bus. Longest journey to the plane round the back of the airport and across most of it. At the plane the driver opened only the front door so speedy pax could exit first but as easyJet allocates seats you don't get the disgusting crush and rush as you do on Ryanair. Clean cabin. Thanked by the captain for boarding quickly but then told that the flight was to be delayed due to Air Traffic Control not giving them a slot until 2hrs later! I missed my connecting ferry. Captain came on and said the slot had been pushed back even further to 10am. Crew came down with free water a couple of times. Eventually take off 2 hours late. Fairly uncomfortable for a long flight when you add the extra time on the ground in. Crew were very cheery and professional. The chicken wrap I got had limited fillings and was very dry. The box of crisps were over salty and very oily. Next time I'll buy something at the airport to bring on board. Arriving at Kefalonia we were behind another flight so had to wait to clear immigration a bit and for our bags to arrive. Mine was the last one off! Easyjet are preferable to Ryanair and in some respects to the charter airlines that fly this route so I'd probably fly them again unless the old BMI charter flies again under BA colours.","","","Economy","","4.0","1.0","4.0","2.0","","","","2.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","S Buntain","Australia","2013-10-29","SFO to SLC and SLC to LAX in First. Old Airbus 320 on first leg. Interesting no life vests on board just the 'buoyant' seat cushion. Newish 737-800 on leg to LAX. Excellent service and attention from Hawaiian based crew best of any American airline I have traveled on. Both flights on time check in very quick and luggage appeared rapidly. Would recommend.","","","First Class","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Girard","France","2013-10-28","I flew from Toronto to Atlanta Atlanta to Cancun and Cancun to Atlanta. The seats were very comfy with a good recline especially between Atlanta and Cancun. Crew was very polite but the food choice was very poor. My flight between Toronto and Atlanta was the worst. It was operated by express jet on the behalf of Delta Airlines: poor food was served and the crew wasn't helpful at all. The seats were very hard. Definitely a bad flight. I recommend to fly with Delta airlines despite all but avoid to fly with it subsidiary express jet.","","","Economy","","6.0","4.0","3.0","2.0","3.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","H Cole","United Kingdom","2013-08-08","Bristol to Olbia return on 31st July and 7th August 2013. Once Again I have nothing but praise for Easyjet. Both flights were on time and the crew were extremely friendly and professional. I was especially impressed with the way they took the time to engage with my young children on both flights. On our return flight the air con was producing vapour during take off due to it being so hot outside and the crew made a special announcement just to reassure passengers as some were concerned it was smoke. The captain also warned us to expect turbulence just after take off and took time to explain why it may occur. Whilst seating is rather tight it is no worse than many other airlines and the service is far superior to that of many major scheduled airlines. Snacks and drinks are not badly priced and the coffee is pretty good which is more than can be said for other airlines I have flown with recently. I will definitely be using them again in the near future.","","","Economy","","9.0","3.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jose Gamero","France","2013-10-28","SFO-LAX LAX-KOA KOA-LAX LAX-SEA SEA-CDG. Very nice experience (again) with Delta. I love Delta upgrade policies on internal flights everything is clear and fair you know at any time why you have been upgraded or not. All flights on time cabin crew smiling all the time and very professional. Very nice food. Twice upgraded with my ElitePlus status. Delta Economy comfort seats really worth.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Swing","Canada","2013-08-07","Rome (FCO) to Athens - July 2013. We flew Easy Jet from Rome to Athens and found the overall experience pretty good. The crew were pleasant enough and professional. The airplane while a little dated worked fine with adequate leg room (economy). I believe a small snack was provided for this rather short flight. No on board entertainment again due to it being a short flight. Flight was on time and progressed without any issues. We would fly with Easy Jet again!","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Graham Andrew","United Kingdom","2013-08-06","Well it's a budget airline and you get what you pay for I suppose. I flew last year from Bristol to Inverness as I often do. I checked to see if the flight was on time before I left and it was. By the time I arrived at the airport it was delayed. So I went online to check the flight status and it still said ""on time"". I went down to the Easyjet counter on the ground floor to report this (politely at first) and was met by a miserable woman who brushed me off. When I (still politely) persisted she simply ignored me. I then told her (not very politely) that I would report the matter to Easyjet to which she replied she did not work for Easyjet but for another company contracted by Easyjet to handle enquiries! What a nonsense. The flight itself eventually left some time later and arrived without incident. But I made a full report of my experience with their staff at Bristol Airport known to them in writing for which I received an grudging apology.","","","Economy","","5.0","3.0","1.0","0.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Linda Theis","Canada","2013-10-22","On our outbound flight the crew ensured some people with ""carry on"" luggage checked their luggage prior to boarding. It appears that many of these ""carry on"" suitcases would not fit into the guide at the check in counter. Often these suitcases barely fit into the overhead. We only take on to the flight my husband's CPAP my purse his small back pack with his meds and my carry-on shoulder bag. All these items fit under the seat in front of us. On our way back people had these ""carry on"" suitcases and one woman had 2! Neither of which fit under the seat. I had a man beside me with a large backpack that he did not stow. He left it standing under his legs. As a result his foot was under the seat in front of me! Where are my feet supposed to go? He should have been told to either stow this backpack in the overhead bins if it did not fit under the seat. Then to add injury to insult I was going to put my umbrella into the overhead and was told that it may impede stowing suitcases! When the service came around I asked for a Bloody Mary mix no ice. The flight attendant complained that this would take more than half a can I don't want ice as it waters down the drink and it's cooled enough. I check all airlines to find the best price I can find. For this trip it was Delta (Alaska). But just because I may find a good price does not mean that I should be treated this way.","","","Economy","","7.0","4.0","3.0","1.0","1.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Stacia Anderson","United States","2013-10-22","Oct 17th Manchester NH to La Guardia NY flight 6269. Then missed flight 1875 La Guardia NY to Tampa Fl. Just recently flew Delta delayed in taking off then was in a holding pattern due to air traffic and missed connecting flight due to this. Wasn't able to get another flight for 8 hours or so. Will not fly Delta again.","","","Economy","","","2.0","4.0","3.0","3.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Claire Smith","United States","2013-08-04","I am completely appalled by how EasyJet is managed. I brought a tiny rolling suitcase with me to London when I flew there from Nice and on the way back they forced me to pay £40 to check the suitcase. The staff member who forced me to pay was completely unprofessional and told me I wouldn't be flying if I didn't check the bag. I will never fly EasyJet again.","","","Economy","","","2.0","1.0","1.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Chris Sanchez","United States","2013-10-20","In my opinion Delta airline is the worst I have experienced. I am silver and this is the end of my Delta loyalty. I attempted to hop on an earlier flight several times because I had completed my work in Greensboro early. The lady eagerly said "" are you Gold or Platinum""? I said ""no I am Silver."" She stated it would be 50 dollars to go on standby but she is not going to bother because I am silver. With that I was dismissed with a ""Next"". This is not the first time this has occurred and I travel for business. For validity sake my flight number originally prior to attempting an earlier flight was DL1384 from GSO to ATL.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Purran Alleyne","United Kingdom","2013-10-20","Took 4 Delta flights 11/10/13 London - Minneapolis - Las Vegas 15/10/13 Las Vegas - Atlanta - London. First time experiencing flying with Delta and it was very disappointing. Like previous comments booked ticket through KLM/Air France where we have always receive a brilliant service. Wondering why they have partnered with Delta to lower their standards. Flight from London to Minneapolis ever so rude cabin crew. Nobody at the entrance to welcome the passengers and direct them to their seats. Not a single smile and very abrupt cabin crew members. The only good thing was they had a good selection of entertainment at least it kept our mind away from their rudeness. Food selection was average. Flight from Minneapolis - Las Vegas more friendly crew and drinks were offered regularly and adequately which made us really surprise for a domestic flight compared to the opposite for the international flight. On our way back at the airport in Las Vegas when checking in again not a single smile from the ground crew or any welcome. Flight from Las Vegas - Atlanta was fine and crew friendly and adequate snacks and drinks served. International flight from Atlanta - London we were welcome this time at the entrance and were directed to our seat. An unpleasant surprise was waiting for me as soon as I popped down the seat tray in front of me to read. Yes it was messy with food stain and dry sauce on it from the previous flight and has not been clean which put me off eating. I requested it to be cleaned which was done pretty much straight away but no apologies whatsoever from the cabin crew. What was more intriguing was the contrast of service between the domestic and the international flights. Will not recommend it to any friends or family.","","","Economy","","3.0","3.0","1.0","3.0","4.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Emma Franks","United Kingdom","2013-07-29","Flight out to Almeria on 19th was good good service (although I was asleep most of it) however flight back on the 28th was terrible the check in queue was delayed and no one thought to tell us why plane was delayed when we finally got onboard. Onboard they had run out of food due to not ordering enough then was rude about it did not apologise and carried on could not believe how terrible the staff was they was all over the place! Will be avoid easy jet in the future!","","","Economy","","2.0","4.0","1.0","1.0","","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Antoine Philipps","United States","2013-07-29","BOD-LYS: Easy boarding flight service is at a minimum but the crew were friendly and patient. easyjet is a low cost airline but comparable in quality to many other ""regular airlines"".","","","Economy","","8.0","4.0","0.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Major","United Kingdom","2013-07-29","Newcastle to Amsterdam. We found the check in lady unhelpful when we said we would like to put our hand luggage in the hold she said their would be plenty of room onboard as the flight was not full. We were in row 26 and upon boarding there was no room for my daughters luggage and it had to go in an overhead locker at row 3 when telling a crew member where she was sitting they shrugged and said never mind. The staff at Amsterdam airport were much more helpful and pleasant.","","","Economy","","","3.0","1.0","0.0","","","","3.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Boris Burshteyn","United States","2013-10-20","Flight DL241 from Rome to Atlanta. Great flight and service from stewards. We even couldn't fill the 11 hour flight. Great attitude and always busy.","","","Economy","","10.0","4.0","5.0","5.0","2.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","T Denby","United Kingdom","2013-10-20","Poor customer service. Sold my seat to someone who was on standby in a complete and utter shambles mix up. Had to ask people to leave the plane for compensation. Poor attitude of staff not helpful at all no empathy for customers situations. Poor service on flights entertainment not working and having to reboot seems to be a daily problem. Planes were dirty and tired. Food was average breakfast dire scrambled egg in a soggy roll after an 8 hour flight. Why not keep it simple with a croissant or pastry or muffin? Wouldn't fly again if I had the choice.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Kenny John","United Kingdom","2013-07-28","SEN to EDI 22nd July out 25th back. This airline just gets better and better. Boarding fine both ways. The friendliest cabin crew both ways who did really well to serve the full flight going despite short flight time. The captain was the same both ways who even came out of the cockpit both ways to say good bye. Now almost as good as a full fare airline.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","N Francis","United Kingdom","2013-07-28","LGW-JMK-LGW easyJet now offer a good variety of the Greek Islands in their network and we got a good deal advance purchase of around £250 per person. Arrived at check in for our 6am flight about 90 minutes before expecting huge queues. However the new self check-in desks are spread around and staff directed us to one with few people. There was a bit of a delay getting the system to accept the bags but this may have been user error! Gatwick security an absolute breeze even at this very busy time - through in under 4 minutes and service with a smile. Time for a quick coffee before heading to gate. Onboard warm welcome by a very chipper crew and we were away bang on time. Inflight we were well looked after and arrived early. Return equally good with an especially lovely cabin crew. I genuinely don't understand constant negativity towards easyJet. They offer exceptional value and are reliable and customer focused.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Michelle Fontelieu","United States","2013-10-16","My disabled husband few up to PA from Dallas. His flight up was delayed in Atlanta because the plane he was supposed to fly out on lost its navigation system and they had to find another. That was bad enough but on his way home he left Harrisburg and flew into Detroit when he got off the plane he asked for a wheelchair and help getting to the gate where his connecting flight was departing and was told ""Just go that way and turn left and you will get to the gate."" He got no help so missed his flight to DFW because he was not able to hurry. He was re- ticketed and had to fly into Atlanta before he could return to Texas. On the flight from Atlanta to DFW he was assigned a seat in the back. I was told it was my fault that my husband couldn't get a wheelchair because I didn't book his flight as a disabled passenger! Like I said before this is not the first time we have had issues with Delta but it will be the last!","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Peter Courtley","United Kingdom","2013-10-15","JFK to LHR leaving 9.10pm 12th Oct. Delta 0005. Have just returned from NY to London and can only agree with the negative reviews. The most rude cabin staff I have ever experienced. We actually got our tickets through Air France and I noticed that another partner was Virgin an airline I use frequently to go to Tokyo with and rate highly. What on Earth are these decent airlines partnering with this outfit for? Food was also terrible and complimentary drink service a joke. The public address system didn't work I see others have commented the same why can't they fix simple things like that? They must know it doesn't work the staff get angry when you ask them to repeat things. A bad end to an otherwise superb visit to the Big Apple.","","","Economy","","2.0","3.0","0.0","1.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Kevin Barrance","United Kingdom","2013-07-28","Out and back from Gatwick to Dusseldorf. Both flights were very busy but the new pre-assigned seating meant there was no scrum and everything went smoothly. I have no complaints at all both flights on time and crew excellent.","","","Economy","","9.0","3.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Kenneth Mize","United States","2013-10-13","Flew Delta Connection (ExpressJet) from Gainesville Florida to Atlanta. Flight was on time and actually arrived ahead of schedule. ExpressJet (DBA Delta Connection) much better than when ASA flew this route as Delta Connection.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","J Kell","United Kingdom","2013-10-13","Took 4 Delta flights over the summer Amsterdam-Boston Boston-Atlanta Atlanta-Chicago and Boston-Amsterdam on each of the flights the cabin crew were very friendly and attentive (especially the Atlanta-Chicago flight) were relaxed and seemed to enjoy their job. Seats on all flights were very comfortable and the inflight entertainment on the two international segments was very comprehensive. Plenty of legroom too. Full meal service and hot towels were provided on the international segments which was much appreciated. Domestically Free drinks and snacks were offered which is really all that was required for these flights. I will recommend Delta to my friends and family and look forward to flying with them again along with their partner KLM they offer an excellent route network.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lindsey Howard","United Kingdom","2013-07-23","Having never flown with EJ before (by choice) I ended up flying with them 3 times in one week! I was very surprised at how professional everything was. Two out of the three flights were on time although the third one was late and pandemonium ensued at Faro airport. All flights were comfortable the in-flight food and drink was fairly priced and the staff cheerful and attentive. I now would certainly not dismiss EJ when next looking for a flight.","","","Economy","","8.0","4.0","5.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Stuart Reay","Australia","2013-07-23","Fabulous flight from Newcastle to Malaga. Great aircraft and service. Not sure why more people don't buy the exit row seat for just a bit more? I had 3 seats to myself in row 10 when a lot if people looked very uncomfortable. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Sellicks","United Kingdom","2013-07-21","Flown back from Palma de Majorca on the 20th July. First rate service although the queue for bag drop was long although an agent was pushing through passengers held up with pending flights. Aircraft very new crew obliging informative and professional. Flight on time departing good seat pitch and not totally full. Despite the best efforts of the flight crew shaving time off the flight time ATC congestion meant we were late landing not their fault. Would always choose Easyjet as my preferred LCC please move back to Stansted for Faro flights.","","","Economy","","9.0","4.0","5.0","3.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Mary Fisher","United States","2013-10-10","I booked a flight from Denver Colorado to Rochester NY with a connecting flight in LaGuardia. I booked the flight for my grandfathers funeral that was the next morning. The flight was delayed so I was unable to make my connecting flight. Instead they put me on a flight to Salt Lake City Utah to go to Atlanta Georgia to go to Rochester NY. It took over 20 hours to get from Denver to Rochester there was no compassion for my situation by the Delta airline staff. Horrible customer service. I will never fly Delta again.","","","Economy","","","2.0","3.0","0.0","0.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Jeff Wallace","Australia","2013-10-10","with a group of 86 flying DL16 and 17 SYD-LAX return Sept/Oct 2013. this is the second large group experience on this route with Delta the last being four years ago. As in the last I have nothing but praise for Delta. Check- ins with lots of excess/oversized luggage were most efficient and very quick indeed. The ground staff at both terminals were polite well trained and accommodating. The self check-in computers in LAX were very intuitive and easy to use. Both flights were on time. Inflight service was excellent. Flying the return route in the back of economy I noted how little wait there was for meals after the service had started. Again the service was not only quick but accommodating and compared very well to Singapore; my personal benchmark. The food was fine for economy class airline fare. The entertainment options were comprehensive. Perhaps the airline could upgrade its earphones a little. Seating was comfortable. The Comfort Economy which I used on the outward bound trip was well and truly worth the money. Most importantly Delta has its own terminal at LAX; meaning you avoid the general admissions hall. This is an excellent reason in itself to choose the airline on the SYD-LAX route.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Grahame Carter","United Kingdom","2013-07-21","Flew to Prague on 14/01/2013 the bag drop was good plenty of desks the boarding was chaotic no preference to speedy boarding. The girl just opened the door to the walk to the plane and shouted boarding now and walked away - as a result it was chaos. Outward flight very good but extra leg room not as good as Ryanair. Return flight on 17/07/2013 a complete nightmare bag drops desk completely unable to handle the number of passengers no priority boarding. Asked for a cold beer in flight and was told they were warm as they had not enough storage to have cold drinks although they offered to put ice cubes in the beer! Overall not a patch on Ryanair.","","","Economy","","2.0","2.0","2.0","1.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Lindegger","South Africa","2013-10-09","I regularly travel between South Africa and the USA always on South African Airways (SAA). I have just travelled on Delta from South Africa to Atlanta. Both the ground staff and cabin staff were appalling. Gives rudeness a whole new meaning. Do Delta train staff to be so rude or is this a criterion for selection to Delta staff. We were offered no headphones. After 45 mins of attempting to get the cabin crew attention we were finally given a broken set of earphones. We again had great difficulty in getting their attention in getting another set. There was no choice of wines. Just a glass of box wine. We asked for a large bottle of water as my colleague and I drink a great deal en route. We were told that this is not allowed! We were assured that cabin crew would pace the plane with offers of drinks all night. Not only was this absolutely not the case but again it was virtually possible to get their attention at any stage of the night. The supper was moderate. The ""breakfast"" was probably the worst meal I have had on a flight ever. It was accompanied by a literally frozen salad so one had to chomp the ice off. SAA offers seats in the emergency exit at no charge. Delta uses this as another opportunity to rip off customers. Delta staff do yourselves a favour and travel on SAA to find out how to offer a high lass service.","","","Economy","","","2.0","1.0","1.0","4.0","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Khansili Nitin","China","2013-10-09","29th Sep from Shanghai to Tokyo on DL296 and from Tokyo to Shanghai by DL295 on 5th Oct. I took the flight to and fro from Shanghai to Tokyo. it was a nice experience. The safety presentation that they provide is really unique. Food Quality was also excellent. Staff was very polite inside the airline but Staff at Tokyo Airport Check-In counters were rude and unfriendly and I hope Delta can do something about it as it spoils the image of the airline. The flights were on time and my kids really enjoyed the in-flight entertainment.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Prout","United Kingdom","2013-07-15","July 8th 2013. Flew from Bristol - Nice and back on an easyjet holiday family package. Could not fault the service as it exceeded our expectations from a budget airline. Flights both on time airport transfers brilliant and the hotel was excellent value for the money. I am a very nervous flyer so paid for allocated seating by exits and this also entitled us to speedy boarding which was a bonus and saved any additional stress. First time we used easyjet but will definitely use them again next year.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","T Lord","Cyprus","2013-07-15","Flew Paphos - Manchester and then Gatwick - Larnaca. Flights on time excellent staff who were nice and polite on both flights and food and beverages were good. The plane was very bumpy at some points and a noise like the one when the seat belt sound appears kept being made every few minutes which was annoying and a bit more legroom would have been better as I felt squished. Overall it was 2 ok flights.","","","Economy","","6.0","3.0","5.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Labate","Switzerland","2013-07-15","Cagliari to Milan. Issues started before checking luggage in: I purchased priority boarding and priority check-in option to have enough time to eat something but the baggage drop started 30 min late and they didn't setup a priority counter which meant I had to wait for 1 hour. The whole boarding procedure was a complete mess: boarding gate was not clearly specified and the signs were not updated. They took the people with priority boarding outside on a mini bus 25 min before the aircraft was ready and they left us in the mini bus under the sun with broken air conditioning. On the aircraft we had to wait 1 hour. 1 additional hour while certain passengers were offloaded. Would not recommend.","","","Premium Economy","","1.0","3.0","1.0","1.0","","","","2.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Adam Mueller","United States","2013-10-07","My wife and I recently traveled for business out of 4 flights 2 of the departing flights were late the second causing us to miss our connecting flight that left early. The flight was scheduled for 12.05 and we were standing at the gate at 12.03 the plane was already gone after we rushed off the plane and across Atlanta airport because this being a Delta hub they can't have planes in the same concourse. We go to the counter and are told they moved us to a different flight without telling us because we weren't going to make our original flight. So they are delaying us 2 hours because they couldn't leave on time for a 8.25 first flight. I politely asked if we could wait in the Delta sky club and was rudely told that it costs 50.00 to use the sky club. I will make sure I will not fly Delta again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Simon Oakley","United Kingdom","2013-07-15","Had an excellent EZ experience on flights from Gatwick to Mykonos and return which we bought in March for less than££200. Planes clean and punctual customer service excellent so much better than the dreaded Ryan Air if you need a budget airline. Noting to fault the flight at all really other than the normal lack of legroom. We checked in straight away without queuing at both ends and there was no Ryan Air boarding rugby scrum. All very civilised and very impressed.","","","Economy","","10.0","3.0","5.0","3.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","K Stephens","United States","2013-10-07","October 6 from LAX to ATL-Flight started out fine nothing really to complain about. The stewards were average somewhat snooty. Had a good selection of entertainment. Regular snacks on the plain (peanuts pretzels cookies). The end of the flight was extremely rough due to rain but the captain gave some reassurance. Then we landed with only minutes until our next connecting flight to MGM. This is where our trip took a nasty turn. We arrived at the gate with 20 minutes to spare (our flight was to take off at 8.55) but our flight was delayed 5 minutes so we had some breathing room. Then our flight got delayed another 20 minutes then another hour then at 11.45 (sitting in the terminal for over two hours) they cancelled it. We got a rental car that we could have had two hours ago and been home by now.","","","Economy","","3.0","1.0","3.0","3.0","5.0","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A McCallum","United Kingdom","2013-07-14","Monday 1st July - departing Glasgow at 19.55 arriving Gatwick 21.20. EZY894. I am fed up with the poor standards of customer service from Easyjet. Everything is geared towards themselves rather than the passenger it would appear we are there for their convenience not the other way around. I am fed up of standing around (particularly at Glasgow) when the board is flashing final call and yet we have not moved a millimetre onto the aircraft. Having encouraged us all now to take hand luggage rather than pay the exorbitant prices to put luggage into the hold they are now using gestapo like techniques to force you to put it into the hold as the flights are full. This latest ploy now - no check in staff - is another example of poor customer service. Their flights are no longer cheap and the seat/leg room is nothing short of ridiculous.","","","Economy","","","1.0","1.0","2.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Ivan Dzhur","United States","2013-10-06","6 sectors with Delta in last 3 month. Winnipeg-Minneapolis-Amsterdam on July 10th Amsterdam-Minneapolis-Winnipeg on August 19th then Winnipeg-MSP-LaGuardia on August 27th. All flights except one on time great service provided by cabin crew. On long haul flights hot towels were offered which is very nice touch. Great food and beverages. Bags delivered promptly on arrival. Delta prices and customer service is definitely competitive. Will fly with them again!","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Campbell","United Kingdom","2013-10-02","Man to SFO via Atlanta. New York to Manchester via Atlanta. Both Manchester flights on A330 very comfortable seating is 2x4x2 with each seat having its own inflight entertainment. Other sectors on A319/b737. Service on all the flights was excellent very friendly staff. A lot better than American. Reserved seats together on all flights when booking saved a lot of problems at check in. Transfer in Atlanta was quick and efficient well within 90 minutes suggested. Flights were a good deal.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Adrian Pritchard","United Kingdom","2013-07-14","Moscow Domodedovo-London Gatwick. Like the outbound journey a week before baggage drop was far too long! Over an hour! The most frustrating thing being the Easyjet Plus desk was open and hardly being used! Also I really don't understand why on both flights I had to carry my bag across the airport to ""oversized baggage"" when it wasn't and I wasn't charged extra. In flight crew were lovely really warm and friendly. They were having problems with my card while purchasing beverages but were patient. Flight was slightly delayed on way out (airport's fault not Ryanair) but made up for time and arrived early.","","","Economy","","9.0","4.0","5.0","4.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","G Stella","United States","2013-09-29","AUS to JFK JFK to NCE flight DL 1972 and DL 0082. Return NCE to AMS to ATL to AUS. DL 9497 and DL0239 with ATL to AUS DL 0686. I prefer Delta when flying American carriers and they're my no. 2 choice for all airlines Air France being my no. 1. In a trip this month to France flying into Nice I would have few complaints. An issue I've not encountered before rather two issues are the problem of the midplane lavatories next to the exit row seats and Deltas food service. I'll leave it to the reader to figure the issues with the lavatories and in fairness it should be an issue for all airlines flying the 767. Food however is a real issue. I have never had worse airline food than these two trips. When a convenience store Hot Pocket rates over Delta's offerings there is a real problem.","","","Premium Economy","","8.0","3.0","3.0","1.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Whiley","United Kingdom","2013-09-29","LHR-JFK-LAX-LHR (via Detroit). I purchased the tickets for almost £300 cheaper then the British Airways / Virgin Atlantic equivalent - and it was money well saved! To JFK had great pitch in 767 economy great food drink and snacks and the on demand touch screen entertainment meant the flight went really quick. All the internal flights were on 757s and they were as equally as good and all had touch screen on demand entertainment which I wasn't expecting. It's right to say that American airlines have a bad reputation but my perception has changed and when I come back to the USA next year I will fly delta. The product is on par if not better then the other airlines and would recommend them.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","O Easton","United Kingdom","2013-07-11","LGW-GVA-LGW. Outward flight was with an easyJet Switzerland A319 which was older and was showing its age with the seat in front not being able to stay in any position apart from fully reclined. Return was on a newer A320 and the removal of the ability to recline made the flight much more comfortable. There was a huge queue at both London Gatwick and Geneva at bag drop and the boarding process is still a mess due to easyJet's new hand baggage guarantee making people rush to avoid having their bags placed in the hold. However they are still very good value for money and travelling without a hold bag would eliminate the problem with the bag drop queue.","","","Economy","","6.0","3.0","4.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Maureen Baldwin-Moore","United Kingdom","2013-07-11","I travelled on Tuesday July 9th from Liverpool to Bordeaux. Usually fly from Manchester as I live 4 miles from this airport. I was not looking forward to travelling by train from Stockport to Liverpool. Easy transfer from Liverpool Parkway to the Airport. The biggest joy was the airport itself - so clean and laid back. Easyjet staff were so helpful.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Oyinlola Fashina","United States","2013-09-29","I have been a gold member for at least one year. I usually fly every 4 to 6 weeks from DCA to Lagos Nigeria. The food service is extremely poor. Breakfast is disappointing I have now learnt to eat before flying. The airline assumes everyone can eat the cheesy bread served in the AM the rice has practically no taste and the bathrooms are in such a bad state before we land. I have only been upgraded twice on the economy flights. I ask each time and the response is the same 'you may or may not be upgraded and you will be told at the gate'. I flew Air France on the trip before last and even got upgraded on that flight to economy comfort. Delta really does need to appreciate their gold members. I fly delta because of convenience but I'm beginning to think it may not be worth it. Bad food with no absolutely no fringe benefits is quite frustrating especially when other airlines offer much more. To fly long distance every 4 to 6 weeks with no benefits are not worth it.","","","Economy","","5.0","3.0","3.0","1.0","4.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Smith","United States","2013-07-09","Flew from Geneva Switzerland to Venice Italy. Had a good first experience. The rest of my flights with them were horrible. Second flight I flew from Milan Italy to Paris and I could not believe how rude the staff were. I thought maybe it was just a bad day for them so I used them again flying from London to Aberdeen Scotland. Again the staff were even more difficult to work with. The person I traveled with and I both had 2 bags each which was a mess in itself. Each of us had one bag and then one carry on however mine was a little bit bigger than the cart you have to put it in. All they needed to tell me was that I needed to pay extra for baggage and weight and I would have been more than happy to pay the extra. However they made a huge deal about it and were so incredibly rude in front of everyone. I could not believe the lack of customer service.","","","Economy","","","2.0","1.0","2.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","M Heidenfelder","United States","2013-09-26","Whatever happened to schedule integrity? We booked our vacation to St. Martin on Delta because no overnight flights were required. Then they changed their schedule and now we have to overnight in Detroit on the way home. They will do nothing about this inconvenience and expense.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Dave Bowyer","United Kingdom","2013-07-07","I flew on EZY6419/20 on 28/06 and 05/07. Both were fantastic flights from NCL to ALC. The 6419 was delayed by 1.5 hrs due to crew sickness but everyone was kept well informed managed to arrive into ALC only 30 minutes late. The flight on 05/07 was fantastic and we arrived into NCL 25 minutes early. The Captain was the same one on both journeys and he was excellent and very informative. His scenery commentary on the 6420 was top notch! The Cabin Crew were excellent and helpful on both legs and the seat pitch considering the fact I'm just over 6ft was pretty good and even better than TOM and TCX on short haul. I wouldn't hesitate using Easyjet again.","","","Economy","","8.0","3.0","5.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Pritchard","United Kingdom","2013-07-07","London Gatwick-Moscow Domodedovo. Extremely cheap fare flight uneventful and average aside from ridiculous queue of over an hour at bag drop also it seemed anyone going to Moscow had to have their visa number personally read to an Easyjet supervisor by phone which was strange and caused a huge wait.","","","Economy","","7.0","4.0","4.0","0.0","","","","5.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","P Pomeranze","United States","2013-09-25","LAX-JFK DL1762 Sep 19 JFK-SEA DL 161 Sep 22. Business elite 767. Excellent experience especially for domestic service. Truly international service with lie flat seats duvets and quite good food. Service was efficient and warm. Would definitely choose this again over most other carriers on these routes.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Torracchi Sandro","Italy","2013-09-25","Seattle (SeaTac) - Paris (CDG): 23 September. Flight was horrible! Low Seat comfort and low quality food. But the worst thing is seat assignment: my girlfriend was behind me and that's how it was for a lot of couples and friends! It's obvious that this is done on purpose in order to earn money from change seat utility during the check-in online.","","","Economy","","2.0","1.0","3.0","2.0","3.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Joanna Rogowska","Switzerland","2013-07-05","Geneva - London 11th June Flight U28463. Flight delayed 5 hours. On-ground staff couldnt care less. As a compensation I got a voucher which was not even enough to buy a sandwich and a drink. On-board staff were negative and not caring about passengers having a good flight experience. They acted like a nasty teacher at school reprimanding everyone. I fly a lot with many airlines but from the overall experience this one is honestly the worst. Avoid if you can - especially when often they are not the cheapest!","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","R Williams","United Kingdom","2013-09-24","On both outbound (Atlanta) and inbound (Manchester) the controller in my seat did not work (same fault L/R control not working) fortunately my wife was not using hers so changed seats. Really annoying on longer flights. Service good legroom as ever poor. Atlanta airport terminal improved beyond all measure actually pleasurable experience after zoo on previous occasions.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Michelle Maes","Australia","2013-07-04","Booked on a flight from Madrid to Lyon on Tuesday 2 July which was scheduled to leave at 1.15. After boarding the pilot informed us that the plane was defective and we were offloaded. 7 hours later we boarded a plane which had been flown from Gatwick. Apart from being given a 9 euro refreshment voucher which we queued for one hour to receive after seeing a line forming there was no information from ground staff. No attempt made to find alternative flights. We spent 9 hours in Madrid airport and I received an emailed standard feedback form which allowed me 50 characters to write my comments. Ground staff were rude to passengers at both boardings shouting at passengers about their hand luggage. I was extremely unimpressed that there was such little concern for the welfare of passengers. We lost a day of a very precious holiday arrived at our hotel in Lyon at 11.00pm.","","","Economy","","1.0","2.0","1.0","1.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Elliott","United Kingdom","2013-07-03","LGW-DME. Check in was very slow only 4 people at the desks for a huge line of people but check in staff were very helpful. Checks at the boarding gate was also very slow as was the boarding process but when we were eventually on board staff was very helpful and the flight was good.","","","Economy","","5.0","4.0","5.0","0.0","","","","4.0","1"
"delta-air-lines","/airline-reviews/delta-air-lines","Delta Air Lines customer review","Betty Pentier","United Kingdom","2013-09-22","I had flown to SFO from LHR trip with Air France which was fantastic. My return flight with Delta was anything but. SFO-ATL then to LHR. Flight to ATL was really bad. The seats were uncomfortable and old. The cabin crew were average at the best of times. There was no food unless you wanted to pay $10 for a box of candy and potato chips. The inflight entertainment was terrible - there were about 3 free things to watch - everything else had to paid for. After already paying a lot of money for a flight airlines then try and nickel and dime you for things like entertainment and food. Next was ATL-LHR. This was no better. Seats were uncomfortable and cramped. I'm only 5'2 and even I was uncomfortable. Entertainment was not great although a step up from the last. The fact that there was no personal controller really irritated me. When the screen is unresponsive the last thing I want to do on a long flight is have my arm up constantly hitting the screen just to get something to work. The cabin crew again were just average. The food was pretty bad and bland. The PA announcements were hard to hear and were of terrible quality. Overall it was a terrible experience. The only good thing about the flight was their safety/welcome video! This was actually well thought out and funny - I actually took notice of it and watched the whole thing on both flights. Too bad they don't put that much thought and effort in to the actual flying part.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Johnson","United Kingdom","2013-06-30","Flight was fine but bag drop (we checked in online) was dreadful. We arrived 2.5 hours before departure. No staff were at the bag drop before 1hr 50 mins before departure by which time there was a huge queue (back to the door of the terminal). At the beginning only two desks were manned and it took us over an hour to get to the front of the queue. However once our bags had been tagged we had to join a further huge queue with our bags to put them on a conveyor belt! The staff were rude and disinterested. Fortunately the security staff and passport control were quick and efficient and then we had to queue again to get into the gate. The gate had virtually no chairs and we ended up standing and queuing for over 2 hours. In fact the only free time we stole for ourselves was 5 minutes to go to the toilet. A truly awful experience. Very disappointed in Easyjet. Flight EZ5014 (Bordeaux - Gatwick) BOD-LGW.","","","Economy","","2.0","3.0","1.0","0.0","","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Gerald Chapman","United Kingdom","2013-06-25","London Stansted to Split 18th June 2013 returning 25th June. Boringly efficient and on time. Just about enough leg room. Only fly in the ointment was the theft of my wife's shoes from the security carousel at Stansted: good job we were hand baggage passengers so could replace them immediately.","","","Economy","","8.0","3.0","0.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","E Birman","United Kingdom","2013-06-25","LTN-CPH. My 2nd flight with Easyjet in a short space of time and equally impressed. On-time departure and arrival into Copenhagen's GO Terminal. Very full flight so crew asked passengers to check their bags (for free obviously) to preserve space on board. I don't think anyone was forced to do so. Very friendly service on board the GO Terminal at CPH is very convenient for connections and the price at 30 Euros was just excellent. No comparison with Ryanair Easyjet is nicer to fly than SAS on the same route in fact!","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Ashutosh Garg","United Kingdom","2013-06-25","LGW-DME-LGW. All flights on time. Checked in online as airport check in can be time consuming. Good buy on board food options and helpful staff. All seats are non reclining and this was a problem as flight was of more than 4 hours with no IFE. But still the best low cost carrier to fly with. I will definitely fly with easyjet again.","","","Economy","","8.0","3.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B MacDavid","United Kingdom","2013-06-23","Flight 5163 13 June LGW-Almeria Flight 5164 18th June Almeria-LGW. We have only travelled twice with easyjet and have been delighted on each occasion comfortable and clean aircraft polite and friendly staff and requested assistance supplied without question.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A R Hakim","United Kingdom","2013-06-23","Luton to Nice. We were ready to board agent came into waiting area looking for 20 bags to go into hold. As there were no volunteers she came into waiting room and I can only say she very aggressively was looking to force the issue with a number of unfortunate passengers. She picked on my wife and insisted luggage to go into hold and she then decided to take my bag as well. We protested and she threatened to ban us from boarding. When we boarded I found at least 7 similar or larger bags had been allowed on. We had no such problems on return flight where French Staff were helpful and polite - complete opposite to Luton Staff.","","","Economy","","","3.0","1.0","4.0","","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Webster","United Kingdom","2013-06-23","Flight EZY1974 Paphos to Manchester 21.55 21st June 2013. Travelled with my mother and 7 year old son after an extra weeks stay due to illness. Quick and easy check in on time take off and early arrival back into Manchester. Aircraft was clean with adequate leg room. My gripe is that the flight had around 25 English soldiers flying back to the UK! I have to say the majority were absolutely fine but we had 3 sat in front of us throughout the flight were joined by another friend that stood up directly at the side of me for me for the first 3 hours of the flight. I am all for having a good time but the steady flow of alcohol that was served then lead to disgusting language being used! I spoke to the stewardess about asking the man to sit down in his seat but was told that there was not much they could do. I felt she completely dismissed my comments and was not even willing to speak to them about their language. There should be a cut off point where alcohol is no longer served!","","","Economy","","4.0","4.0","1.0","3.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Vanessa Morris","United Kingdom","2013-06-23","17 June EZY5453 London Gatwick to Paphos Dep 07.40. Arr 14.15. Returning Friday 28 June EZY 5454. As regular fliers to Cyprus we used the country's own carrier which we thought the best. For their own reasoning it is now difficult and expensive to use so we tried a charter airline then easyJet. EasyJet wins. Very helpful pleasant check in staff at Gatwick. Easy security. Contact with Captain on board who was professional but had a sense of humour. Excellent cabin crew. Good food good service. Our choice for the future.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Soares","Portugal","2013-06-21","First time flying with easyjet to Madeira from Lisbon. Arrived at the airport very quick to drop our bags off at the desk quickly got through security up to the gate. No rush for boarding like in some other low cost carriers mainly due to the fact that our seats are pre allocated. Plane was almost full however boarding and departure time were not delayed and we got to Funchal nice and early. Onboard crew was nice and made us feel welcome. Onboard food has got to be purchased however most products are quite affordable and of good quality (very tasty muffins by the way). Would definitely recommend this airline and will fly with them again in the future.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Barker","United Kingdom","2013-06-21","EZY5243 from London Gatwick South to Palermo Sicily on 11 June 2013. EZY8568 from Catania (Sicily) to London Gatwick North on 19th June 2013. I have previously read such rubbish reviews about easyjet and was apprehensive when our tour company used Easyjet for our flights. I was pleasantly surprised. From the online check in to baggage drop at the airport and then boarding. No hiccups. What a pleasure. The plane was almost new very clean and leg room sufficient. The cabin crew were courteous polite and extremely professional. On flight home I was taken ill and the cabin crew could not do enough for me.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Freitas","Portugal","2013-06-21","FNC-LIS-FNC. Easyjet always provides an excellent product for what is paid. Flights on time and professional crew. Much better than its disorganized main competitor. Will always fly with them on this route. The only thing that worries me is their new policy of baggage beginning July 2013 as they will restrict the size a little bit more.","","","Economy","","10.0","4.0","4.0","0.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M R Preston","United Kingdom","2013-06-21","I arrived at the bag drop queue at Liverpool John Lennon airport at 15.30 for a 17.50 flight (Sunday 16th June). When I joined the queue there were about 70 people ahead of me and only one person a young man who was doing his best and to his credit remained very calm on duty the other staff member being on the Speedy Boarding desk. The queue moved very slowly and was growing I estimated about 120 in total just before they opened a second bag drop desk about 5 minutes before I reached the front after a wait of just under 50 minutes which is completely unacceptable. This complaint is not about the staff concerned but about management who had not foreseen the staffing level required. The number of departures and passengers departing are a known quantity and as far as I am aware there was no unusual circumstance so this is just poor planning or cost saving at the expense of the customer. I travel easyJet a lot sometimes 5 or six flights a month and rarely have cause to complain.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Elaine Young","United Kingdom","2013-06-21","Flew from Liverpool to Alicante. My husband requires assistance and the service we received was excellent. I would recommend easyjet.","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Holcombe","United Kingdom","2013-06-21","BRS-KRK. Flew to Krakow with Easyjet from Bristol. Online check in was straightforward and there were plenty of communications by email prior to the departure date. Check in at the airport was easy to drop our bag off. The plane was very clean and I was surprised at the amount of leg room we had. As the flight wasn't full the cabin crew allowed us to move seats so we had rows to ourselves. There was a good selection of items to purchase on board priced relatively the same as other airlines. The flights there and back left on time and we have absolutely no complaints with Easyjet whatsoever. We have used them quite a lot in the past and previous experiences have been equally as good.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Groves","United Kingdom","2013-06-19","MAN-ATH and back. Never flying with them again unless I have to. The aircraft was an Airbus A320. The flight seemed cheap at first but the total was awful. They charged us for our baggage they charged us for in-flight services. There wasn't any in flight entertainment (which is usual on short haul flights). We look now and we can flight 3 flights (one journey) with Swiss and Lufthansa on the ATH-MAN route cheaper than non-stop with easyJet.","","","Economy","","1.0","3.0","3.0","3.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Stanley","United Kingdom","2013-06-16","I am writing this on behalf of my aunt who only just flew from Gatwick to Moscow. We arrived at Gatwick nearly 2 hours before the flight to be greeted by a huge queue to check in bags we had to join. I guessed early on that the queue was pointless as there was no way anyone could get through it in time for the flight. The check in staff were just calling people out of the queue just before their flight closed. We had about 5 minutes to check in the bags before the flight closed. I had paid for an extra bag through the web site. Not having used Easyjet for several years I assumed all would be well. But no buying an extra bag does not mean you have extra weight allowance. Told to speak to the supervisor and come back. As we came back we were told the flight had closed. In the end we went back to the supervisor and he managed to get her onto the flight minus the extra bag. I will never fly with them again.","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C MacKinnon","United Kingdom","2013-06-13","We were booked on EZY8352 from Nice to Gatwick on Tuesday 12th June which was due to depart at 12.35. Due to the French air traffic control strike we were delayed until 8pm at night. Easyjet staff in Nice could not have been more helpful and we were treated well. When we eventually boarded our flight the captain explained that they had had a troublesome customer in London who had to be removed from the aeroplane and that meant they were further delayed and missed their slot into Nice. Staff on the flight were wonderful considering they had had a long and stressful day. When we arrived at Gatwick we had missed our connection but EasyJet again came up trumps and put us up for the night free of charge in a hotel. The information desk at Gatwick had not informed us about this and it was only by chance we found out as we thought we would be spending the night on one of the airport benches! EasyJet get a lot of bad press but I can't praise them enough.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Fleming","United States","2013-06-13","My fiancé and I few to Marco Polo Airport in Venice Italy from London Gatwick. We were in an emergency exit row with me at the window and her in the middle. After take off I slid up the window blinder as it was a day flight and I didn't want the sun in my eyes. The blinder stuck and I was unable to slide it down for landing. As we approached Venice we came within 100-200 feet of the ground then pulled up and out of the landing. The co- captain came over the speaker saying 'the pilot decided not to land and there would be more information shortly.' After another fifteen minutes of circling Italy we landed. On the way back we'd noticed that every EasyJet flight was running 15-20 minutes late and every flight had it's gate moved. Our flight went from Gate 19 to Gate 28 for example. After sitting and waiting to board we were jammed into a bus and driven out to the plane. Waiting for takeoff I turned on the air blower above the seat and the panel fell down. The attendants fixed it but that is not at all comforting as you're about to fly. On the flight home I rolled my window blinder up and it stuck again. The flights were loud the seats didn't recline. The in-flight reading had to be purchased though a catalogue of duty-free items was in the seat-back.","","","Economy","","3.0","3.0","4.0","1.0","","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Jan Rooney","United Kingdom","2013-06-13","Just returned from Malaga with easyjet unfortunately due to a French air traffic control strike we were delayed however our captain kept us all informed and regularly updated on our flight situation. The crew were exceptional and nothing was a problem.. After boarding we were all given water and then anyone who wanted was given a complimentary drink.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Tinning","Austria","2013-06-13","I flew one way to Vienna on the 26th May from Gatwick. Flight schedule was convenient at 16.55. The check in is great you are able to do so 30 days before your flight. To reserve your preferred seat cost me just £3. The downside was the boarding with people really being crammed into the shuttle bus to the aircraft. However the flight was good but delayed by around 15/20 minutes. The crew were professional. Good variety of refreshments. Baggage reclaim was quick. I would recommend EasyJet as they have become a much more modern and generally pleasant airline.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Connelly","United Kingdom","2013-06-10","I think the biggest issue with Easyjet is the unlimited hand baggage allowance. Easyjet are now making announcements asking passengers to volunteer to put their baggage in the hold free of charge. How can overhead lockers cope with unlimited weight? This is stupid beyond belief. You have passengers sticking 15 kilos in their hand baggage to save buying hold baggage. Did Easyjet really not see the absolutely obvious outcome of this policy. I constantly see passengers having to move items from hold baggage to hand baggage to avoid additional charges. Sort it out Easyjet.","","","Economy","","4.0","2.0","3.0","3.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Martin","United Kingdom","2013-06-10","Having flown Easyjet since 2005 I can certainly say they have gone downhill. What happened to that friendly fun cabin crew and low cost flights from friendly low cost airports? They have just become a boring and typical traditional airline a bit like a cheap BA. You now have to either reserve seats or hope that you get the seats you want when checking in further increasing the costs if you want to sit together in good seats. I much prefer the format of paying a bit extra for priority boarding and choosing to sit wherever you like. I found cabin crew to be too pushy to sell items as they kept waking people up with announcements every 20 minutes. I also found the range of food and drink on board to be small and were out of stock with most items by the time they were a third of the way down the cabin. They are also concentrating too much on Gatwick Airport and making reductions elsewhere. They stopped flying from East Midlands and have now cut back drastically at Stansted now they serve Southend which is disastrous for anybody living outside of Essex or East London. With now only having any decent service from London Bristol and the Liverpool/Manchester area in England I am finding them increasing unattractive to fly and am sticking more to Ryanair. I will not be looking to fly with them again any time soon if this trend continues!","","","Economy","","3.0","4.0","3.0","2.0","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Coker","United States","2013-06-10","First flight Paris Orly - Rome May 22. We stood for boarding for over an hour before being told incoming aircraft was 20 minutes late. Passengers were still getting off plane when we were on jetway and we had to stop for another 5 minutes. Took an hour to get luggage. If it could get any worse next flight Venice-CDG (1.30 hour flight) June 8th was supposed to board at 8.40 pm. Due to a crew change we did not board aircraft until 2.30am arriving 4.30am June 9th! Over 6 hours delay with everyone pretty much spending the night in the airport. Consolation: Food voucher.","","","Economy","","","0.0","2.0","0.0","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Adams","United Kingdom","2013-06-10","Flew to Athens and back didn't pay a bargain basement price either and yet the price kept hiking up further with every turn. When we arrived at Gatwick we had to pay an extra £100 for the 2 cases we had. I hadn't interpreted the message on the website correctly and assumed the charge option was given if travellers wanted to take more than the usual one suitcase per person so I ignored the option to pay for luggage online. Before the trip I received an email saying the return flight time was changed to a late flight (with no alternatives) so thought I'd pay another £16 online for extra leg room so we could sleep more comfortably. Got to Athens check in and even though we had no extra weight we were asked to transfer stuff into hand luggage. I told them I had paid for extra leg room for the flight and they had no record of this either unfortunately for us I had paid this extra online so I had no receipt. I attempted to sort it out and was told to go to see a woman on the reservations desk. I crossed the airport and was met by the most arrogant obnoxious woman I have encountered in a customer service role. It was clear I was going to get nothing and nowhere.","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Bill Brockfield","United States","2013-06-10","Flew RT from Paris Orly to Rome FCO. Flight was on-time but service was lacking. This is a ""no-frills"" airline and you pay for everything. Snacks/drinks onboard are extra and pilot flies through turbulence instead of around to save fuel and you're limited to one carry-on bag. Even though we did online check-in we were still made to wait with all other passengers checking their luggage so that the baggage Gestapo could nail us for extra bag fees. My wife had a purse plus a carry-on bag so they hit us for 30 Euros. Spend a little more and fly with dignity.","","","Economy","","5.0","3.0","1.0","3.0","","","","4.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","G Maggioni","Italy","2013-06-05","Flight FCO-MXP May 28th 2013. It has been one of the worst experiences no information in the airport. Only the crew onboard said what was happening! At the time of boarding (when finally staff in the airport had to show themselves) staff were rude. I am a frequent Easyjet flyer and I'm changing my mind (fare and getting comparable to other airlines and services were once good now are worsening and assistance is pitiful).","","","Economy","","","2.0","1.0","2.0","","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Barbara Cooper","United Kingdom","2013-06-05","We returned from Munich yesterday after the worse flight we have ever had we booked seats with extra legroom as my husband has sciatica and needs extra room as soon as we entered the plane we were told that we would be putting the plane at risk by sitting in our booked seats. When we complained we were treated in a very arrogant and rude manner by the cabin crew who seemed to think our plight was very amusing. There was no apology and no alternative seats offered. The plane was also old and scruffy. This was our first and last flight with easyjet.","","","Economy","","","1.0","1.0","0.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Jones","Spain","2013-06-03","I travel regularly (once a month) ALC/LGW return and cannot fault Easyjet. Bag drop off at Gatwick is easy and quick cabin crew always friendly and helpful and the planes are clean. I like the fact that the hand luggage weight is unlimited. The only bugbear I have is that when booking a return flight and hold baggage is required one way only you have to call Easyjet to do this as the system is not able to book one-way hold baggage. As a regular traveller with Easyjet would also be nice if they offered some sort of frequent flyer reward (rather than offering Easyjet Plus for £149/year) on similar lines to the Vantage Club with Monarch.","","","Economy","","9.0","4.0","5.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Fairlamb","United Kingdom","2013-05-30","LGW to Fuerteventura and back. Trip out: At check-in / bag drop there was a n long queue despite the so called bag drop being quicker. As far as I can see this online service is just a way for the airline to save costs and printer ink. Check in took just as long as other airlines despite having my pre-booked seats and pre-printed boarding passes. I had to pay £50 fee to ""check in"" 2 cases as it turns out I hadn't completed the process properly. Around 40 minutes to do this. Boarding was chaotic at LGW with speedy board passengers sitting all over the plane and creating congestion with the non speedy board passengers. 30 mins late on take off. Crew were fine and polite. Food was just ok (at an extra charge). On return flight their web site wouldn't let me check in the hold baggage so had to call customer services from Spain who told me as I hadn't booked direct with them it could only be changed by my travel company or by phone with them. Charged £28 to ""check in"" 2 hold bags. Return: Long wait at bag drop in Fuerteventura. Check in was quite slow and boarding was chaotic. Despite handing over my pre printed boarding pass I was issued with a new one at the bag drop which rather defeats the object of the so called online service. Cabin crew polite and efficient. Plane arrived on time. Total extra charges for trip amounted to around £118 for hold baggage and food. Not good in my opinion.","","","Economy","","2.0","3.0","4.0","2.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","R Lucas","United Kingdom","2013-05-30","London Luton to Bordeaux (Billi Terminal) 22 May 2013 13.00. Return Bordeaux (Billi Terminal) to London Luton 26 May 2013 16.10. I couldn't pre-book check-in baggage for the return flight only. When I arrived to the airport I was charged for £25/€30 to check in my bag. Even if the website doesn't allow you to pre-book your baggage on one flight if you book a round trip (£187 + £25) it would be better to book another airline. On an anther flight I had no food and beverages on board as the service was too slow so they couldn't save me before landing. I spent 1hr 20mins with no drinks.","","","Economy","","3.0","2.0","3.0","2.0","","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Geraldine Quinn","United Kingdom","2013-05-29","Have travelled on numerous occasions with Easyjet in the past. I hope I never have to travel with them again. Went to Amsterdam last Friday 24 May on 10.10 am flight. Had booked in one piece of luggage and we had a small trolley case. Check in staff told us to put case in size gauge. We had no worries as this piece of luggage was used in March to travel with easyjet to Geneva. We were wrong as the wheels were not fully in gauge and we had then to pay £25. We were angry and embarrassed re this. As we waited to be checked in not one other passenger was asked to even remove their luggage off trolley just us! Spoke to supervisor on site waste of time as expected. She just said she would ensure all staff were advised to check size of hand baggage. This didn't happen. Any way the case was classed as hand luggage on our return trip.","","","Economy","","","3.0","2.0","1.0","","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Margaret Godfrey","United Kingdom","2013-05-28","Only complaint about this cheap flight to Nice was the bag drop at Stansted. Only two sites were open then after about 20 minutes another two which meant that with few staff a very long queue of anxious people including myself took around 50 minutes just to drop off the luggage and although we were on time getting to the airport it only left a short time to grab a sandwich from Pret before making our way to board. I recommend at least 2.5 hours with this system so that it gives you more breathing time. Coming back via Nice Airport was a delight - they had 10 baggage drop off sites and it only took about 15 minutes - Easyjet get your act together!","","","Economy","","6.0","4.0","5.0","3.0","","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","D Tian","Canada","2015-07-22","YVR-ZRH return. on the way there sat in Premium Economy. I'm 6'2"", 250 lbs and had more than enough leg room,. width could have been a bit more but all in all a good experience. Cabin crew was courteous, food was good. Return leg sat in Economy (row 15A), I recommend not sitting that row as it's the first row of economy and has premium economy seats reclining into you. Best to book row 16 or back. TV technology best I've seen, but movies/tv shows a bit out of date. Games are easy to play and don't bother person in front of you. Zurich airport is decent size but not as busy as Frankfurt or London. I recommend Edeleweiss.","","Solo Leisure","Premium Economy","Vancouver to Zurich","10.0","4.0","5.0","5.0","4.0","5.0","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Gareth Karpinski","United Kingdom","2013-05-27","LGW-LPA-LGW - 20th May 2013 - Flew easyjet on holiday to Gran Canaria. Lovely modern clean plane and very friendly crew. Arrived early baggage already waiting in the arrivals area after disembarking. So efficient. Only thing that really let them down was the queuing at London Gatwick's North Terminal to drop our luggage in. We printed our boarding cards at home but still queued for almost an hour at Gatwick to check bags in. Very slow service and only 4 desks open of a possible 20. Staff were available calling customers on flights departing before ours so that was something but more staff required at bag drop for sure! Certainly didn't deter me from flying easyjet again though.","","","Economy","","10.0","3.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Cullen","United Kingdom","2013-05-27","LGW-Dubrovnik return. I agree with the last few comments now easyJet has allocated seating it is a much better experience. Both flights were a few minutes late departing (air traffic congestion according to pilots) but arrived on time. Cabin crew were friendly and efficient. A good experience at least equal to that offered by many 'traditional' airlines.","","","Economy","","9.0","4.0","5.0","0.0","","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Bruno Bedda","Spain","2015-07-02","Very good flight, comfortable seat with enough space, good service and meals.","A320","Business","Economy","ZRH to TFS","9.0","4.0","4.0","5.0","3.0","5.0","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Nicole Anderson","United States","2015-06-28","Reservations is difficult to reach if calling from USA primarily because of their operating hours and time difference. I called multiple times and waited at one point for 40min for an agent. Finally an agent answered the line only to advise me the office was now closed and to please call tomorrow. The reason for my repeated call was seat assignments. I don't mind and expected to pay for advanced seat selection how ever neither the website nor the call center was helpful. The website finally received the required update and we confirm our seat selection. The flight crew was friendly, competent and helpful. Food was typical. Seat room and pitch terrible. When we arrived our bags didn't. Absolutely terrible customer service. We are unable to reach anyone and have yet to hear from Edelweiss. I am not impressed with some of Edelweiss customer service. ","","FamilyLeisure","Economy","Vancouver to Zurich","1.0","1.0","5.0","1.0","5.0","1.0","","2.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Carl Hegglin","United States","2015-06-18","Flew from Tampa to Zurich. Found the flight attendants to be very professional and attentive. Many good entertainment options, which made the 10 hour flight go by quickly. Plain interior was very clean and looked updated. The cabin temp was oddly warm for the Tampa-Zurich flight until about the last hour, which made sleeping a bit difficult. Flight back, though, was much more comfortable. To get a seat assignment, we had to pay $40 each way per person, which I thought was a bit steep, but glad we did so we were guarranteed to sit together as the flights were rather full. Would definitely use them again when traveling to Zurich or beyond.","A330","FamilyLeisure","Economy","Tampa to Zurich via Tampa","10.0","3.0","5.0","5.0","5.0","5.0","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Tony Quinn","United Kingdom","2013-05-26","Flown twice with EJ in recent months (BRS-BCN-BRS and BRS-KRK-BRS). The new seat allocation process is fantastic such a massive improvement. Both flights were early taking off and landing (even allowing for the padding in the flight times). Nice plane and good flight crew and seats are comfortable enough for a 2 to 3 hour flight. EJ are now approaching BA as a premium airline. Since we use them 3 or 4 times a year I am more than pleased with the changes and would recommend them highly.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Knees","United Kingdom","2013-05-26","First time we have flown easyjet went to Cyprus on 12th May 2013 returning on 19th. Both flights were fantastic no delays plane very clean and comfortable but the thing that made it pleasurable were the very friendly staff very professional without being stuffy.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","M Reisinger","Austria","2015-05-27","I flew in Economy Class from Zurich to Malé on 16th of May and back on 24th of May 2015. I have to say I am very impressed by the service provided. Cabin staff were very dedicated (it was the same staff on both flights as they were also staying in the Maldives for a week). The night flight on the outward leg was only half full which made a quick Service possible and I could sleep in an empty middle row. Very good meals (real cutlery and a real glass) frequent drinks and the alcoholic beverages (for which you have to pay) are of good quality and moderate in price. I also liked the Mövenpick icecream provided in mid-flight on the return flight (a day flight). The inflight entertainment is a very good product with an up-to-date movie selection. But the major bonus has been the consistent friendliness of the entire crew. I felt a strong sense for hospitality among the staff and would definitely fly with them again if the schedule suits me.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Nuno Jesus","Portugal","2015-02-24","Funchal-Zurich 14 Feb 2015 business class. Warm welcome from the captain at the aircraft door cabin crew very friendly and attentive during all the flight. Welcome drinks served on the ground. Menu presented to each passenger with excellent quality of all items two cold starters 3 options of main course tray with cheese desserts and chocolates. Everything was done with time and attention drinks and hot bread offered several times and even a pre arrival snack was given. Onboard music entertainment system but not individual screens for the movie. Overall the best business class product I know on European flights.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S McNamara","United Kingdom","2013-05-26","LTN to Sharm. Travelled with infant so joined speedy boarding queue on both flights. Outbound flight was ok as there were a few empty seats so that gave us a bit more room. Few gripes on the inbound flight. The first been that they ran out of hot food and virtually everything else by the time they reached us in row 17 and the second been that despite there been a number of babies/kids on board they still insisted on putting the cabin lights on when a lot of people were asleep to do another trolley run. I understand there is a business need but a bit of common sense wouldn't go amiss. Legroom wasn't too bad given that I am 6'4"". I just wish the cost of flights to Sharm would be a bit more reasonable with Easyjet especially when flights to Dubai are so much less with other airlines.","","","Economy","","7.0","3.0","3.0","2.0","","","","3.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","P Neill","Switzerland","2014-12-18","ZRH - TPA on Oct 24: Overall Edelweiss Air have a very good and contemporary business class product. In many ways it felt like a more modern and upgraded version of Swiss. There was only one aspect about the flight that I didn't like and that was cabin temperature. It was far too warm for comfort. When I waited for the (single) lavatory to become available the control screen showed that the temperature was set at 25 degrees. High cabin temperatures also tend to be a frequent problem on Swiss flights.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Robert Barrigan","United Kingdom","2013-05-22","SEN-FAO-SEN. 2 great flights especially now you have allocated seating better late than never. My only gripe is please stop calling passengers for boarding (at SEN) when the aircraft isn't ready to board and you are stuck in the freezing cold for 10 minutes. Carry on with making flying enjoyable again it really is getting back to the good old days.","","","Economy","","8.0","3.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Jowett","United Kingdom","2013-05-22","Flew to Malaga and back. We booked speedy boarding which is an excellent idea. Lovely nearly new aircraft polite and efficient cabin and flight crew. Will always try to fly with them again. To those who complain about missing a check in or gate - it is your responsibility to turn up and allow sufficient time to get through security etc and to the gate this varies at each airport and the time of day - it is not the responsibility of the airline!","","","Economy","","9.0","5.0","4.0","0.0","","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Rudie Cune","Israel","2014-12-18","Surprised to see a ""charter"" airline flying a brand new A330-33. Flight ZRH-LAS with excellent service. Economy comfort is worth the extra payment. Very friendly staff.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lynn Butler","United Kingdom","2013-05-21","Manchester to Alicante. Have flown with many airlines but this was a first with easyJet. The cabin crew and service were fantastic and they were always smiling and friendly. The plane was very clean better than some more expensive airlines and I would definitely fly with them again. A nice start to my holiday.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Ludovic Farine","Switzerland","2014-11-20","I have flown on Edelweiss many times in the past years short as well as long haul. The latest flight was Zurich - Mykonos in June this year. It was a pleasant experience. The crew is multilingual and kind the food is delicious. Breakfast offered warm rolls and brioches yoghourt fruit orange juice coffee. And at the end of the flight you get their famous Biberli. Will continue flying with them in the future.","","","Economy","","10.0","4.0","5.0","5.0","2.0","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","W Klaey","Switzerland","2014-11-03","ZRH-LAS-ZRH for business reasons as it was a direct flight. Never again in economy. The plane had a delay for 10 hours due to technical reasons. That could happen. I prefer to fly safely but after these 10 hours waiting no extra drink onboard. All we got was a piece of paper explaining the problem. I'm 188 cm tall and I can't recommend economy class for people who need some legroom and have to sit there for 12 hours. The crew was very friendly but could not change anything as the flight was fully booked. Next time I will fly via SFO.","","","Economy","","5.0","1.0","4.0","4.0","4.0","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Eelco van den Heuvel","Netherlands","2013-05-20","AMS-NCL-AMS. Both full flights but the job was very well done. Paid 170 for 2 incl. one bag which was almost half the price of KLM at almost the same departure times. Friendly crew - also at drop off no constant harassment with product selling like Ryanair on time performance and fair prices for drinks. EasyJet shows that low cost travel doesn't mean you want to be treated like cattle.","","","Economy","","9.0","3.0","5.0","4.0","","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","G Pieper","Belgium","2014-09-17","ZRH-LCA-ZRH was our first experience with Edelweiss but were very positively surprised! Comfortable seats good legroom excellent service (small gifts for kids decent warm meal) and reliable timing no complaints whatsoever!","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Peric","Serbia","2013-05-19","BEG-MXP-BEG. First time flying with easyJet it was a really good experience. The easyJet-terminal 2 at MXP is a separate from the rest of the airport but with all the regular facilities. Travelled with hand luggage only. Both flights were full still the boarding was smooth and effective. Allocated seating was good as there is no rush experienced with other low costers did not pay extra to get the option to choose the seats yourself but it would be great if they offered at least a few seats per flight to choose from without extra charge like regular carriers. Legroom was ok for a budget airline . Italian crew were good only tried some snacks and wine price was ok. Quite cheap ticket so really good value for the money. Recommended.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lucy Hardy","United Kingdom","2013-05-19","BRS-PMI. Flight time of 2 hours 10 minutes very good cabin service good legroom excellent boarding process now that seats are allocated food fairly priced and was good.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Alyssa Stewart","United Kingdom","2013-05-19","First the Easybus service was nightmare as we weren't able to get on the right bus as it was late and when it arrived my kids and I couldn't get on. When we got to the airport we were forced to pay £25 for luggage being 1 kg over weight. If that was British airways that would be fine. For the flight you have to pay for food which the prices are ridiculous and the food isn't that amazing. 1 year prior to this occasion my kids and I had to fly to Spain and unfortunately Easyjet messed up our booking and we had to miss a weeding! My advice is only go on Easyjet for a weekend out with your friends other than that better fly on British Airways or another airline.","","","Economy","","1.0","1.0","1.0","1.0","","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Yahya Ameen","Canada","2015-06-29","Seat is comfortable and service was surprisingly good. Food was also good. Lack of good entertainment and poor pilot announcements is a disadvantage. Ground service in Cairo Airport was nothing memorable. ","Boeing 777","FamilyLeisure","Economy","YYZ to JED via CAI","6.0","4.0","3.0","4.0","2.0","3.0","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","L Porchet","Switzerland","2014-08-18","ZRH-CAG-ZRH in Ycl for holidays. Great flights operated by LX aircraft. Very attentive crew and helping families on board. Breakfast on the outbound flight and sandwich service on the inbound flight with several round of drinks. The service given by Edelweiss is above average in terms of charter flight to summer holiday destinations. I will definitely use their service again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","B Jilek","United States","2014-07-06","Booked a flight on the Edelweiss flight direct from Tampa to Zurich with Swiss. As a Gold Premier member I provided my Star Alliance number during the booking and was advised that I would receive miles for the flight as it was being booked with Swiss Airlines. Once I received the confirmation I noted that my Gold Premier number was not on the booking and called Swiss Airlines to find out why. I was advised it was somehow not on the reservation and they indicated it would be added. When we attempted to check-in online the website was down so we had to wait until hours before the trip. Once it was up I saw that my Gold Premier number was still not listed despite 2 prior attempts. In any case we were assigned poor seats didn't get priority boarding or any of the other perks that are supposed to come with Gold Premier status. When I contacted Swiss after the flight I was advised all the information we relied on in choosing Swiss was incorrect per below. So even though we paid Swiss which issued the tickets and the plane was referred to as a Swiss there are no Star Alliance benefits. As to the Swiss affiliate Edelweiss the plane was hot cramped uncomfortable and all drinks were a charge for this 10-hour flight. This was on the way to and from. To add insult to injury the staff were cold and short even for people from Central Europe and Edelweiss will allow the Economy Plus (Extra) to go empty rather than upgrade anyone with Star Alliance status. Instead they want $200 per person per way. The Economy Plus on our return flight was empty yet they ran out of food (unless you want curry on a 10-hour flight) and we were only 3 rows back from the front of Economy. In short we will never fly Swiss or Edelweiss again. Better bet out of Tampa is to drive to Orlando and take the direct on Lufthansa to Frankfurt.","","","Economy","","","2.0","1.0","2.0","4.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Harvey","United Kingdom","2013-05-19","LGW-RAK-LGW and as ever an excellent experience with a polished airline that some people still love to slate normally because they don't bother to read the T&C's of travel! Outbound on a clean A320 with great crew left on time and arrive 30 mins early. Coming home an A319 which left 10 mins late but still arrived 15 mins ahead of schedule. Allocated seating GREAT and crew again happy and attentive. I think easyJet are still way ahead of the game even compared to holy grail of BA! Reading other peoples negative reviews makes me laugh because they haven't read their terms and conditions of travel - that's hardly easyJets fault! Great airline great service and normally great crew - and always at a great price.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","H Gamal","Egypt","2015-06-04","I consistently use Egyptair to visit family in France and the UK. It is my favourite airline because of the comparatively low ticket prices ability to change route and dates on tickets on even the cheapest tickets (also refundable) booked directly with the airline and the 46kg baggage allowance where other airlines only permit 20kg. The CAI-CDG and CAI-LHR routes are mostly served by newer Airbus 330s which are vastly superior to the old Boeing 777s. Pay attention to the aircraft type which is displayed when booking on the Egyptair site. I would not travel on a 777 with a young baby for instance as there is nowhere to place the bassinet except on the floor by your feet and they do not allow you to bring a car seat. There are also no infant seat belts as they claim these are unsafe. The 330 in contrast is pretty comfortable with a wide choice of inflight entertainment and good leg room in the front row. Food is fine. Kids meals are larger than the adult meals and are usually pasta with tomato sauce plus grilled chicken breast. Adult meals are bread roll plus butter with a main meal of rice plus meat plus sauce. You have a choice of red meat chicken or fish. The dessert is usually inedible and 80s looking. Staff have always been polite and accommodating especially when I was flying alone with young children. It is certainly not a premium airline but if cost and flexibility matter to you then I would recommend them for shorter flights. Take care always to book directly with them though so tickets are refundable.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Brickell","United Kingdom","2015-05-31","LHR-CAI-JNB and return. Both ways the aircraft to and from London to Cairo was much newer than that from Cairo to JNB and back to Cairo. When did they ban smoking on aircraft? The flights from Cairo to Joburg still had ashtrays in the seats and toilets! The food was awful the worst that I have ever had on a flight from England. The staff were efficient enough but smiles were few and far between. I am going back to Turkish.","","","Economy","","3.0","2.0","4.0","1.0","2.0","","","3.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","A Petersen","Denmark","2014-07-01","CPH-ZRH-PMI-ZRH in C class. Very impressed with Edelweiss in general. Nice clean aircraft and lovely and attentive crews. From PMI we were Lucky than Edelweiss changed the aircraft to their brand new A330-300 long haul aircraft I guess to familiarise crew with the new aircraft. Food was nice and well presented on all trips and all flights on time.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Mustac","Italy","2013-05-16","They sold me 4 one-way flights instead of 2 flying out and 2 return between Rome and Basel. The 14th I flew out to Basel. On the 15th I showed up at Basel and they explained I had tickets to fly out of Rome again - without ever returning of course! No problem they allowed me to either change the two tickets for 289 euro or throw out the old ticket and buy two new for 279 E!","","","Economy","","1.0","3.0","2.0","0.0","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Asim Hussain","United States","2015-05-29","JFK (NY) to Jeddah via Cairo on May 26th. I travel every 6 weeks from New York to Saudi Arabia. This was my first and most definitely the last time on Egyptair. Unfortunately I have nothing positive to say about this airline. Business class seat was OK but the service and food was horrible. If you have flown with premium airlines like Qatar and Emirates then you are in for a shock. After getting on the plane no one acknowledged or welcomed me during the whole flight. After 20 minutes I was offered a hot ""paper towel"" followed by a choice of orange or guava juice. No one even said Hello to me during the whole flight. Food was served in a rush. Horrible dried out food. No snacks during the flight. Bags of nuts were distributed when plane was about to land at Cairo. Breakfast was worse than the dinner. IFE was not good at all with cheap head sets. Amenities bag was actually a zip lock bag. My completely unbiased advise - stay away from this airline.","","","Business Class","","","3.0","1.0","1.0","2.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M McManus","Belgium","2015-05-27","Flew from Athens to Cairo and back. Aircraft I flew one of the very few Egyptair planes I have seen which still had the old paint scheme giving you some idea of the age of the plane. Inside aircraft upholstery did seem rather old and there were scratch marks on the wings and engines. No inflight entertainment system. Food was pretty good and cabin crew welcoming and pleasant. Boarding starts 1 hour before take off in most cases so hold this in mind when planning a journey. There was not much room in the seat and I felt cramped. When I transferred to another airline to catch my connection I appreciated just how cramped Egyptair was.","","","Economy","","5.0","2.0","4.0","4.0","1.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","G Thompson","United States","2015-05-20","Flight 848 May 13. Flight 753 May 16. My recent flights experiences with Egyptair Business class were very positive. I had much more space and better food than on recent flights with American and BA. All flights were on time and the service was excellent. The flights attendants were positive. Both cabins were clean and there were English newspapers/magazines. I watched a total of four recent movies and had no complaints with the entertainment system. Additionally there was more than enough food offered during the flight. Since I do not drink alcohol I had no issues with their beverage selection. Both lounges Casablanca and Cairo were adequate. I had Internet access and a seat. The lounge staff in CAI were very nice and I enjoyed a coffee and croissant before departure. The restrooms were clean. My only concern was the boarding process at CAI. Although check in and security through business class were fairly easy I found the boarding process at the gate very disorganized. Just make sure you give yourself plenty of time to get to your gate! Once onboard - piece of cake. EgyptAir offers a strong product at a good rate. I will definitely use their business class for future trips to No Africa.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Michael Schellenberg","Switzerland","2014-06-01","We flew in march from Zurich to Cape Town. The flight quality overall was very low. The entertainment system was very old (prehistoric) small screen very few movies. Food was poor and we had to pay for alcoholic drinks given the ticket price you would expect this to be at least included.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Nuno Jesus","Portugal","2014-01-29","ZRH-FNC C class. Outstanding service! Pre-departure drinks (champagne juice water) amenity kit as usual on long-haul flights headphones hot towels full breakfast with good selection of cold hot plate and bread/croissants and lots of drinks available. Hot snack service 1h00 before arrival. Crew very friendly attentive and professional. On time flight. One of the best flights I ever did!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","E Schwartz","United States","2013-05-15","Refused to check me in to my flight from Paris Orly to Nice because I arrived at the check-in desk 43 minutes before the flight. Forced me to buy a pair of new airline tickets at a cost of 150 euros on the next flight. I was in line for 13 minutes. At the next flight I made it through security in 8 minutes. They didn't start boarding until 18 minutes before departure. Forced my husband to pay 30 euros at check-in because his carryon was 1.8 cm taller than their published standard threatened to charge us 50 euros if we took it to the gate. My carryon passed at check-in and at the gate they tried to force me to check it for 50 euros because it would not fall all the way into the baggage sizer of its own force. First experience with EasyJet will be my last.","","","Economy","","","4.0","1.0","4.0","","","","0.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P W Anderson","Canada","2015-05-04","My family flew from Toronto to Luxor (via Cairo) in business class. I was a bit concerned prior to departure after reading some of the other comments from travellers on this site. I must say I was completely satisfied with the service on the four legs of our flight. The planes are a bit old but the service was good. The staff were excellent (especially in Luxor). Everyone went the extra mile to make our flights as comfortable as possible. This is not a 5 star airline but we knew that before we departed. I think Egyptair is a solid airline and worth the cost of the tickets.","","","Business Class","","7.0","3.0","5.0","3.0","2.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Loay Osman","United Arab Emirates","2015-04-10","DXB-CAI CAI-SSH and return. MS911 DXB-CAI was on Boeing 777-300 seats are very hard and not comfortable at all flight was full red eye flight food was a tasteless omelette toilets were filthy. Crew seemed tired and not interested in their job and didn't follow safety procedures. Passengers stood up even before the plane stopped and crew didn't ask them to sit down. CAI-SSH was on express brand small E-170 45 mins flight was ok however not fond of leather seats plane was very cold return SSH-CAI was same CAI-DXB was a better flight not full over night so I slept most of it. Food was horrible entertainment was limited however with private screens on each seat but not much choices. Crew were ok however still not paying attention to safety procedures plane was taking off and the passenger behind me was talking on her phone. However price was very good. Domestic route is very expensive though.","","","Economy","","3.0","1.0","1.0","1.0","3.0","","","2.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Michael Robinson","United Kingdom","2013-08-28","Not sure if it is a charter or schedule airline. Travelled Geneva-Heraklion return. Excellent both ways friendly staff a nice lunch on way out questionable on return. As a matter of personal conscious I do not eat Veal however a bite of the sausage on return leg made me question it's ingredients to find it was veal. They should have informed pax prior to service so we had a choice to refuse. Other than that pretty faultless flights.","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Judy Armson","United Kingdom","2013-05-14","Very happy with my flight to and from Geneva which I make 2 or 3 times a year. I didn't pre-book seats as I saw no point in the extra cost. My hand luggage was put in hold free as not enough space in upper lockers. This was fine as I then did not need to cart my baggage around with me. My return flights included my grandson aged 4. Twice on trips he has been invited into the cock pit for a photo. when at Gatwick and parked.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","A Henry","United Kingdom","2013-05-13","Luton to Belfast International. I paid extra to pick my seat. There was a biting cold wind with gusts to 50mph. Boarding was really slow so I got to stand around on open steps for several minutes whilst people got their stuff packed. When I got on board my carefully chosen window seat turned out to be next to a screaming baby. I swapped with one of the parents so I was then one row away from a screaming baby. On a flight with unallocated seating I would have picked a seat 15 rows away. The next time I flew with them they made me pack my carry on bag in the hold. There were seats which were near empty luggage bins but the bins near my allocated seat were full. It meant I had to hang around waiting for my bag to arrive when I should have been on my way home. They are trying to act like a premium airline but without the infrastructure or the organisation. It takes too long to board so they end up running late. If I'm boarding from a sky bridge then its not so bad to have to wait whilst people find a specific seat. However with Easyjet if I am queuing outside I want everyone onboard and seated as soon as possible. When I've got a choice I will use some other airline.","","","Economy","","2.0","3.0","2.0","0.0","","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Abdelrahman Hassan","Canada","2015-04-06","Toronto - Cairo flight 996 March 21. Return flight 995 April 4. I fly them almost 3 times a year. This time the airbus 330 was a very old version direct flight of 10.5 hours almost no entertainment - only one TV for each section no phone charger so I had to give my phone to the flight attendant to charge for me. No wifi like most of the airlines. Some seats were broken. Even the crew were complaining and were apologising.","","","Economy","","3.0","2.0","4.0","4.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","D Thomas","United Kingdom","2015-01-28","MS778 LHR-CAI on 2 Jan 2015. MS777 CAI-LHR 21 Jan 2105. Airbus 330-300 reasonably clean. With one or two exceptions most of the flight attendants not overly welcoming but did what was expected.","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Almassad Ahmad","Sweden","2015-01-23","Amman to Cairo and Cairo to Copenhagen. By far the worst airline I have experienced the flight was delayed from Amman with no explanation given. When we finally boarded into the flight the staff did not even smile let alone make conversation with passengers. As a vegetarian I was shocked to know that they have no vegetarian options and the female attendant gave me a dry response by saying that its not their fault that I am a vegetarian. While leaving the plane all the cabin crew did was give passengers an icy stare - no smile or thank you. Its such a shame about the cabin crew because the flight was otherwise very clean modern with plenty of legroom and comfortable seats.","","","Economy","","","4.0","1.0","1.0","2.0","","","1.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","D Rhyner","Switzerland","2013-07-28","Flight from ZRH to YVR and back. A 10 Hour non-stop flight: I had the best service. Very kind crew who served something to drink every 30 min. The meal was very delicious.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","William Brandoe","United Kingdom","2013-03-25","GVA-TFS TFS-ZRH. Flight out was in fact on LX metal and was fine except they lost our bags and we spent 4 days in Tenerife without. Good seat pitch in Y pleasant crew good food. Return on WK metal - friendly crew who gave us free wine after being told by TFS staff of our problems. Emergency exit row gave us good leg room. Good hot meal plenty of drink runs. Toilets clean. Film shown we had our own earphones. On time arrival at ZRH. Onward flight to LON however cancelled due to snow.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Lesley Paschalaki","Greece","2013-05-12","ATH-MAN-ATH 28/4 - 08/5. All flights on time or slightly early. Got 3 seats together without having to pay extra. Boarding easy for both flights. Check-in quick. All in all good experience and as I booked the flights months in advance very good value for money.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Matev Vihren","Bulgaria","2013-05-10","On my way back from Berlin I missed my flight although I checked-in on time. Security check at Schonefeld airport was so tight so after I passed it - it was impossible to reach the gate on time. The gate number was 34 (out of 35 gates) and it was located about a mile away from the security check point. When I reached the gate - it was already closed. There were no announcements from airport speakers nobody tried to find out what had happened to me. The check-in desk closes 40 minutes before the flight and as per EasyJet's customer support explanations - it is my duty to reach the gate on time (30 minutes before the flight). To reach the gate in 10 minutes (if you've checked in 41 minutes before the flight) is impossible in this airport! I do think that EasyJet flights from this airport suffer from very bad organization!","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Calum Matheson","United Kingdom","2015-01-05","Flew London-Addis Ababa and transited in Cairo. The Lond-Cairo leg was OK the plane on the Cairo-Addis leg was pretty old and there was no in-seat entertainment system only a rolling film on shared TV sets. Neither flight back had in-seat entertainment. On the Addis-Cairo leg we got diverted to Aswan due to sandstorms at Cairo. We spent 3 hours in the plane on a taxi-way with virtually no information from the crew. I'd go as far as to say they were rude - they played cards and joked at the back of the plane whilst passenger had to buzz and ask for water. The delay resulted in a missed connection at Cairo. We were boarded on another EgyptAir flight but were given nothing in the way of food etc despite out arrival in Heathrow being delayed 10 hours in total. Lack of internet access at Cairo terminal made it very difficult to make plans for the unexpected late arrival in Heathrow (Sunday at 10pm). Having seen the poor way problems were dealt with on this flight I would not use this airline again despite the relatively low ticket cost. Aircraft were also very basic.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Mohammed Fiaz","United Kingdom","2014-10-28","Jeddah from Manchester via Cairo. Flight was delayed by 2hrs. B737-800 aircraft was too small for this busy 5hrs flight. Very uncomfortable seating. Poor inflight entertainment. Food was very bland. Transfer at Cairo was smooth. A330-300 aircraft used for the Cairo to Jeddah section was good but food was again the same. Return journey from Medan to Manchester was just as bad. When I arrived at my allocated seat it was already taken by another passenger. Flight attendants could do with more customer care training. Cairo airport has inadequate passenger facilities. After a long transit time at Cairo airport of nearly six hours we boarded the plane to Manchester which was again Boeing 737-800. It was just as bad as our inbound flight.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Ash Omar","Canada","2014-10-22","Toronto to Cairo MS0996 Jul 27. Cairo to Toronto MS0995 Aug 20. Flew from Toronto to Cairo and back. Excellent service. flight was on time both ways. Very professional crew.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Christina Koh","United States","2012-09-18","Recent trip from Zurich to Tampa. Check-in personnel fast and friendly the stewardesses were delightful with smiles. The airplane was new I had my own personal entertainment system. Great food and plenty of it. The plane took off on time. Plenty of seat space in economy. I paid less than I would have paid for the same trip with the airlines I usually booked with!","","","Economy","","10.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Robert James","United States","2015-08-01","When I checked in for the flight, it was not such a bad experience. However, when I boarded  I was greeted with a frown and cabin crew did not greet us in any way. The seats were dirty, uncomfortable and legroom was tight. I was not looking forward to this long haul flight. After take off, we were served meals. The cabin crew  did not have any interaction with me other then asking my choice of meal. I smiled and said a hello expecting one to come back but to no avail. The meal was tasteless and not appetizing. IFE was also not up to expectations. ","Boeing 747-400","Solo Leisure","Economy","New York to Tel Aviv","3.0","1.0","2.0","1.0","2.0","3.0","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Gary Munt","United Kingdom","2013-05-10","Flew Gatwick-Gibraltar on 10th April 2013 had to board via the stairs and not the airbridge at the North Terminal making us about 3 mins late. Seats were fine and legroom ok for a short flight Snacks and refreshments were priced ok and so was the duty free. Crew were friendly. Landed 10 Minutes early. Return Gibraltar-Gatwick 12th April 2013 boarded via stairs again but that's the only way to board in Gibraltar turns out it was the exact same A319 aircraft we came out on! Just as we were about to pushback a 15 minute delay due to paperwork quite lucky as the Monarch A320 to Luton had a 3.5 hour delay! Seats were fine and legroom ok like outbound snacks and refreshments priced ok and so was the duty free. Crew were friendly. Landed 4 minutes late. Overall I would fly easyjet again as they are cheap and get you from A to B efficiently!","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Othman Munirah","Malaysia","2014-10-12","Travelled from Cairo to Bangkok. Bad ground services. We did online check-in but sadly there was no counter available to drop our luggage. We need to queue along with others (quite a long line). We didn't get the requested seat (from online check-in) and my friend got her seat at the rear of the plane. Inflight entertainment is out- dated (compare with other airlines) with minimal choices. Uncomfortable seat because my seat cannot be reclined. Food is quite bland.","","","Economy","","7.0","2.0","3.0","3.0","3.0","","","5.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","R Allen","United Kingdom","2014-09-01","Flew London to Luxor return in August. Plane 737-800 - too small for a 5.5 hour flight. Could not follow seat allocation - travelled as a family and were split up - others complained of the same issue. Flight delayed going out by nearly 1 hour and was also delayed on return. Food reasonable. Drinks very limited and served in a flimsy white plastic cup. In flight entertainment poor - 2 films neither entertaining! No Western or classical music channel available. Because plane was small only overhead screens. On return seated at the rear of the plane and was overcome by air freshener used by the constant use of toilets. Cabin crew lacked warmth one or two didn't go out of their way with customer service. A real concern over the lack of safety procedures. Safety film shown on overhead TVs but too much going on that caused a distraction. Around me 5 seats were not in a full upright position security guard on plane used phone right up to take off & his bag sat on the seat rather than under it or in the overhead locker. Large crew bag also unsecured on landing at Heathrow. Sorry but far behind in most areas compared to other airlines.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","John Bradley","United Kingdom","2014-09-01","Outbound trip to Johannesburg MS840 and connecting flight MS777 2nd and 3rd August 2014. The catering equipment from Johannesburg to Cairo is somewhat dated. I noticed that the food serving units are old and basically unserviceable at one point food trays fell to the floor as the door would not shut properly. The Cabin staff although trying to do their best were not cognizant of flight safety a passenger sitting on Seat 32 both in the takeoff mode and landing mode did not put his seat up to upright and although it was obvious that he was crowding the passenger behind the cabin staff made no attempt to inform the passenger that he should place his seat in the upright position. Flight from JNB to CAI: Toilets again were flooded dirty and not checked during the flight. Some of the central TV screens were inoperative and inflight entertainment was negligible. I never saw one of the flight crew smiling. The food was exactly the same menu as two weeks before. Embarking on the CAI leg to LHR confusion at G002 Gate whereby only one security portal was in operation with space between the entrance door to the actual security area was grossly too small thereby building up an uncomfortable length of time for waiting and squashed standing in that diminutive area. All announcements were first in Arabic with a fairly long narrative on each announcement. However when translated into English a 3 minute Arabic announcement finished up as about a 30 second transmission in English in any event it was very difficult to understand the crew member making announcements in English. Cairo airport has very little in assorted shops other than dozens of Duty Free stores there was not one that sold over the counter pharmaceutical medication. There was not sufficient reading or International Newspapers available. On landing there was a 35 minute wait for clearance when normal European Airlines takes less than 5 minutes. Finally luggage was not delivered to the terminal for over an hour.","","","Economy","","","2.0","2.0","2.0","1.0","","","3.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Thierry Hackett","France","2011-05-08","Round trip to canary islands on this Swiss airline. Clean aircraft friendly and efficient FAs good info from the flight deck - deserves a 4 star ranking!","","","Business Class","","9.0","","","","","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Bernhard Voelcker","Germany","2010-10-29","Frankfurt-Zurich. Crew was friendly flight arrived late in Zurich but due to the effort of the ground staff I could reach my connection flight to JNB. I was picked up with a car at the plane and brought to the Gate of the Swiss connection flight. Also my luggage made the transfer in the 31 minutes from arrival to departure.","","","Economy","","8.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","T Reid","United States","2015-07-29","At Munich airport, El Al has its own terminal with its own security guards surveying the check-in. You must show your ticket to get inside, and once inside, they interrogate you as though they were police. After scanning my carry-on and frisking me, my bag had to be personally inspected by a security guard. I was isolated in a separate room while they did it. They finally let me go after 20 minutes, when I was given my boarding pass to board the plane. They bussed us for about 15 minutes to an isolated stand, and we boarded through a small building that had an escalator up to the plane. Once aboard, the staff were very nice. I thankfully had an aisle seat, which was comfortable with good padding. The food was good, and I liked the video selections. I would consider flying El Al again.","Boeing 737-800","Solo Leisure","Economy","MUC to TLV","5.0","4.0","5.0","5.0","4.0","2.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Israel Cohen","Israel","2015-07-19","Tel Aviv to Amsterdam - I liked everything. The seats are comfortable, the food was tasty and the staff were always available for requests. Entertainment also offered a good selection. I would recommend El Al.","B747-400","FamilyLeisure","Economy","Tel Aviv to Amsterdam","10.0","5.0","5.0","5.0","5.0","4.0","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Y Arick","United Kingdom","2013-05-08","LGW-LPA-LGW. April 2013 - To be honest I wish BA would start flying to LPA direct as it would make things much easier but as it stands you've got either easyjet or ryanair and I would say (after many flights) that easyjet does have the advantage on this route by a small margin.","","","Economy","","6.0","2.0","3.0","0.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Gillian Collins","United Kingdom","2013-05-04","London Gatwick-Inverness return. Excellent experience flights pretty much on time cabin crew friendly and helpful. The new pre allocated seating is a vast improvement and no longer an uncivilised scrum when boarding. We didn't pay extra but still got seats together. As long as the price and service is right we will happily continue to fly Easyjet.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","El-Sayed Mohamed","United Arab Emirates","2014-08-26","Flight MS-904 DXB-HBE on A320. The flight time was accurate food was good but they have to change the way of cooking the chicken! No personal in-flight entertainment screen only over head screens.","","","Economy","","7.0","5.0","4.0","3.0","1.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Stephens","United States","2014-08-18","JNB-CAI-JFK in August 2014. All flights on time. Egyptair requires all checked luggage from JNB to be shrink wrapped prior to check in - this is a complimentary service but becomes a bit of a free for all. Ground agents are provided by JNB are disinterested and not very organized. First segment economy on A330-200; second segment business on 777-300ER. A330 with an older interior - no IFE but seat comfort quite good as pitch was not to the latest sardine standard. Food decent and service just fine. 777-300 with pitched lie flat seats (a little worn) decent IFE and pleasant service. CAI premium lounge small and underwhelming - there appears to be a larger one under construction. CAI itself acceptable by international standards with ok shopping and restaurant options. CAI did feature somewhat confusing and frequent security arrangements/document checks - not unexpected frankly.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","John Treacy","United Kingdom","2014-08-14","We three of us flew from LHR to LUX and return in economy. The lane used on this route currently is a 737-800 with a 3x3 seating configuration with a central aisle. The flight out left 30 minutes late but made up 20 of those in the air. The service on board was fine but the food quite poor. Landing at LUX was quite bumpy too. The return sector was again late this time by 40 minutes but what made that annoying was the flight crew turning up and walking past the waiting passengers at the gate at the time of scheduled departure rather than before as anyone would expect somewhat unprofessional. Again the flight to Heathrow was uneventful but poor food. In both sectors the cabin was almost to capacity but no-one or only a couple at most in business. The IFE is from overhead screens not seat back unless in business.","","","Economy","","5.0","3.0","3.0","1.0","2.0","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Chrissie Burrell","United Kingdom","2010-10-27","I was booked to fly Heathrow to Heraklion via Geneva in October 2010. I chose Edelweiss mainly because I had to be at the airport at 1130 and I hate an early start! Unfortunately the flight leaving Heathrow was late. I was worried about missing my connecting flight at Geneva but the staff at Heathrow assured me that all connections would be made. When it became plain that I was in danger of missing my connection I asked the air steward to ask the pilot to ask Geneva to hold my connecting flight (I missed it by 10 minutes) but was told 'We can't do that'. When I got to Geneva I was told that I was being sent to Zurich in 2 hours time booked into an hotel for the night and off to Heraklion at 0620 the next day. They did not give me vouchers for food at the airport despite the fact that I'd been in their care since 1130 and only received a light snack. I was given 20SF to spend on a meal at the hotel (which was a Hilton) I had to pay another 57SF. The first hotel bus would have got me to the airport around 0545 for 0620 flight so a taxi cost another 20SF. There was no breakfast available until the flight took off - and I chose them because I don't like an early start!","","","Economy","","3.0","","","","","","","1.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","G Chapman","United Kingdom","2010-09-30","London City to Heraklion returning a week later. Zzurich to Heraklion was with Edelweiss. Friendly welcome including English language newspaper and efficient service with good food (choice of main course). Perhaps the drinks trolley could have preceded the food service but otherwise impeccable.","","","Economy","","9.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review"," Moam Ben-Shalom","Israel","2015-07-04","Flight was half-full. I had the whole row to myself. The flight took of on time and one hour later the service started. I could choose 2 drinks. The meals service had two choices: 1) meat ball with couscous, salad and chocolate cake. 2) tuna salad, some fruits and a honey cake. After the meal service the lights inside the cabin were turned off. Every hour one of the cabin crew members came around with water. During the whole flight there was juice available in the rear galley. Two hours before landing the cabin crew gave us a second meal. Omelette, bun, butter, salad and lemon cake (that was very good). We landed on time.","Boeing 747-400","FamilyLeisure","Economy","TLV to JFK","9.0","4.0","5.0","5.0","4.0","4.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","R Mundra","India","2015-06-29","Very uncomfortable journey. Seats not good. Common inflight entertainment. Had ordered for Asian Vegetarian food but got a salad. ","Boeing 767","Business","Economy","Tel Aviv to Mumbai","3.0","1.0","2.0","1.0","2.0","2.0","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","K Glasby","United Kingdom","2013-04-28","Luton to Faro and return. Bag drop off very good no waiting at Luton but a longer wait at Faro to check in. Both flights on time aircraft clean and comfortable for leg room given. Cabin crew pleasant and regular information from flight deck. Will use again.","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","King Simon","Australia","2014-08-03","Flew Cairo to Luxor on Egyptair express EMB-170. Fantastic morning flight in business. Friendly efficient crew and great ground service from checking in to boarding. A huge breakfast on the flight with a selection of cheeses croissants toast juices and coffee. A great flight and highly recommended.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Yahya","United Kingdom","2014-07-29","Flew London-Dar Es Salaam via Cairo. Boarding was shambolic and done last minute. Waited 2 hours on plane before takeoff and we had a connecting flight in Cairo with 1 and a half hours transit time so obviously late. In Cairo although many of us were late for connections still had to go through 2 security gates. Rushed into our connecting flight that was waiting for us but it didn't fly until 50 minutes later. Meals were the same on both flights and were terrible. Staff were friendly but not helpful promising to bring water tea meals (I was fasting and needed a later meal) but never delivering. Plane was newish and it's condition was good and clean but leg room was very cramped. If I can avoid it in future I will.","","","Economy","","3.0","1.0","2.0","1.0","3.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Ahmed Khalaf","United Arab Emirates","2014-07-27","I have flown Dubai to Cairo many times on Egyptair. They operate 2 aircraft's: Boeing 777-300 and Airbus 330-300 (both are new but the airbus 330 has wifi and aero mobile services). The inflight entertainment was satisfactory meals were okay and the staff are better than before (Egyptair has improved since joining Star Alliance group). I would recommend you check the aircraft type before selecting flights on Egyptair.com.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","C Sprenger","Canada","2010-09-01","YYC-ATH with change in Zurich. One of the best charter flights I have been on nice cabin interior good meals friendly staff and on time. Inflight entertainment very limited not a problem for me.","","","Economy","","8.0","","","","","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","L Gebski","Poland","2010-08-31","Excellent economy class (PUJ-ZRH) - food service & seats are excellent. Service and comfort better than Swiss aircraft. Business class (ZRH-PUJ) not bad but only in first row! If you fly on Edelweiss Air (A330-200) no sense to pay extra money for business.","","","Business Class","","10.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","George Robert","United States","2015-06-17","Mediocre and lackluster service. Impersonal staff, but not impolite. My friend had indicated vegan on both routes. (JFK to TLV and vice versa) and they had not even registered the option. Inflight entertainment is almost non existent. They play the movies for you and you don't control anything. Seat back screen size resembles a nintendo screen. Flying out of JFK, we were subjected to major harassment in the name of security. Our carry on's were kept at the gate and given to us and personally escorted to the plane. Obviously this is after going through and checking the entire contents of the bag. This is my 3rd time flying to Israel, but first on El Al. Never encountered anything remotely like this before.","B747-400","Solo Leisure","Economy","TLV to JFK","1.0","2.0","1.0","1.0","1.0","1.0","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Sam Marcella","United States","2015-06-15","Nothing was horrible, just mediocre. The cabin, seats, entertainment system, all seemed to be very old and updated. The carpet was worn and dirty, the seats uncomfortable and not able to lay flat. But beyond the second rate cabin facilities was the very second rate service. Nobody was impolite, it was more like they just weren't focused on the passengers. Every flight I took on this vacation (there were 4 legs) was significantly late taking off but the passengers were either left in the dark about the cause of the delay or we were given some implausible explanation (ATC issues that involved no weather or unusual traffic). I suspect that the real issue is that El Al is so focused on security, and spends so much money on it, that they just don't have resources left to deal with the finer points of running a decent airline. ","747 400","Couple Leisure","Business Class","JFK to TEL","2.0","2.0","2.0","3.0","1.0","2.0","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Paul Suliteanu","Israel","2015-06-11","TLV-OTP-TLV. Outbound Boeing 737-900ER, brand new aircraft with sky interior and slim new seats. Very good entertainment, overhead LCD with TV shows. Food very good some chicken tapas, tahini hummus, pita salad and chocolate mousse. Crew young, smiling and friendly. Got delayed for 2 hours because of some closed routes but kept informing us so no problem. Boarding done quickly and right after takeoff so no waiting on aircraft. Inbound Boeing 737-800. Left before time and upgraded to preferred seat for $50, great seat near window emergency exit with a lot of space, also middle seat empty so felt like European business on other airlines. Again overhead entertainment on LCD screen. Didn't eat but choice was tapas - either tuna or chicken. Given 2 cans of cola and fanta. Crew friendly and young purser was very funny. Captains update on route weather and procedures very nice. Will fly again, definitely improved and with new aircraft cheaper and better than competitors.","Boeing 737-900ER","Solo Leisure","Economy","TLV-OTP-TLV","9.0","4.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","H Hollock","United Kingdom","2013-04-24","Flew with Easyjet from Gatwick to Madrid and then back again from Madrid to Gatwick on 18/4/12 and 22/4/13. Excellent service good flight times very impressed love the pre-seat booking - makes travelling much easier. Good cabin crew and all in all a very professional service from Easyjet. Would not hesitate to use them again.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Burrough","United Kingdom","2013-04-24","Booked Easyjet flight to Tenerife. Booked extra legroom both ways. Got it on the outgoing journey in seats 1A/B/C/D. But there was some complaints behind us as 8 people had booked extra legroom in rows 12 and 13. But the aircraft was changed since they booked and rows 12 and 13 were no longer extra legroom. I was a little concerned as I had booked those extra legroom on the return journey ! I thought it was a blip but you guessed it - the aircraft was also changed on the return journey and our seats were no longer extra legroom. There were 8 other people who were disappointed to. Now interestingly the cabin crew confirmed to us that this was not a last minute change of aircraft as it was shown on their schedule since they were issued some considerable time before. Therefore it seems obvious to me that if Easyjet can't fill a larger aircraft then they put on a smaller one and ignore those passengers who have paid for extra legroom seats which don't exist on the smaller plane. So beware booking an Easyjet flight and booking seats too far in advance because they seem to change aircraft a bit more frequently than you would think.","","","Economy","","","2.0","4.0","3.0","","","","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Taylor","United Kingdom","2013-04-24","I flew to Faro on the 9th April from Gatwick using easyjet for the first time in a few years and found it an excellent service the staff at the airport and on the flight were first class and the pilot was standing at the front of the aircraft once everyone had boarded. The flight was early arriving and the pilot once again stood at the front to say goodbye to passengers. Will definitely be using easyjet again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P Smyth","United States","2014-07-06","Used Egyptair for a family trip round trip JFK-CAI-AMM. Flew over in business class. Returned in economy. Overall a good experience. 777-300 for JFK-CAI. Business: Business class hardware comparable to other carriers I've flown (BA Lufthansa United). Full lie flat seats. 3-4 course meal presented on elegant patterned china. Food was good. Selection of tasty fruit juices offered instead of boarding cocktails. No alcohol served on board. Not a big deal to me. Coach: A/C power at seats. Coach food OK. Wife's chicken dish was tasty curry. My beef dish was sort of attempt at stroganoff. Completely punctual on all segments. Be prepared for lots and lots of security screening on your CAI transfers. Leave time to get to your gate. Luggage delivered with no problems. IFE selection somewhat limited but still had enough choices to keep me occupied. They are in Star Alliance - watch for saver rates on award travel.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Hafez Mohamed","Egypt","2014-06-30","Flight MS 735 From Cairo-Istanbul on Boeing 737-800 was fine but no entertainment at all. Food was good crew wasn't bad but when I was coming back from IST-Cairo crew were bad and the entertainment was non-existent unlike other airlines. Check-in is fine. boarding was not bad.","","","Economy","","5.0","3.0","2.0","5.0","1.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Ahmed Mohamed","United Arab Emirates","2014-06-08","My trip was CAI-DXB in Economy class the trip was on time and arrived 15 min earlier than the scheduled time. The food and beverages was good the Inflight Entertainment was excellent.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Sheila Ehrler","Cyprus","2009-08-24","Since Swissair collapsed have had to fly from Larnaca (Cyprus) to Zurich with Austria Airlines via Vienna so were very pleased to be able to fly direct once again with Edelweiss Air. Excellent flights both ways with first class service and friendly crew. Both flights arrived early. Hope Edelweiss/Swiss continue this route next summer.","","","Economy","","10.0","","","","","","","4.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Gerald Kanis","Switzerland","2009-07-22","Zurich - Mykonos return. Great crew outstanding food and wines enough space in business as middle seat not sold. We are Gold Members on Star Alliance and OneWord and always look forward to fly with Edelweiss - perfect start for a holiday and you feel really welcome and appreciated as a pax on this airline.","","","Business Class","","10.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Arzooni","France","2015-05-31","Such relief to get on an EL AL flight after other planes. Swiss and El Al are up there then Lufthansa then the rest. You feel like you're finally taken care of. Good well maintained planes responsible professional flight attendants normal seats (better on Swiss but the El Al entertainment was much better). Very good food the attendant offered a second ""leftover"" plateau when my colleague said he was still hungry. They get the job done professionally and with care. All in all great experience.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Sidney Chelsky","Canada","2015-05-25","May 12th LY32. May 21 LY31. We were very disappointed with our flights to and from Tel Aviv. The seats are the most uncomfortable seats that you can possibly sit in. The seats need to be re-stufffed. They have been this way for a very long time and we do not plan to fly El Al until we are assured that the problem is fixed. As well there were problems with the electrical system as when we tried to read the lights kept going off.","","","Economy","","2.0","1.0","4.0","3.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","G Ireland","United States","2014-06-05","Flew ASM-CAI-JFK in business class. First leg was an uneventful +2 hour flight. As scheduled departure was 4.10am not much to talk about. Service was helpful but slept most of way. The CAI-JFK was a long slog. Seats were ok in Biz class but IFE was functional but with minimal choice. Food (a breakfast and a lunch) was barely edible and more akin to the mystery meet of coach trips in the 1980's. Was astonished that EgyptAir did not serve alcohol on its planes. What particularly annoyed me was this was never noted in any part of their website. Service was sporadic and not particularly attentive. All in all I would avoid EgyptAir in the future.","","","Premium Economy","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","S Harrington","United Arab Emirates","2014-05-25","DXB-BCN via CAI. The flights ran on time and perfectly edible meal. From Dubai to Cairo the plane had a good selection of movies and entertainment options (individual screens). The waiting area at CAI offered free WiFi as well as restaurants and seating. The plane to Barcelona was more basic and didn't have personal IFE. Even so it was a three hour journey that arrived slightly early. If you pay for a budget flight you will get a budget flight. In my case Egyptair delivered a fantastic product for the amount of money I paid and I would travel them again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Melnikov","Russian Federation","2014-05-15","RUH-CAI-DME Moscow excellent value for money nice transfer hall in Cairo airport good prices in duty free shop very friendly staff service.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","B Amacker","","2009-02-23","ZRH-CUN-ZRH. The onward Economy flight was just great. Seats were a bit worn but comfy. The Inflight Entertainment consists only of some audio channels. No individual screens so no individual movies no games just two movies on the big screens - unsatisfactory. But the food was great a tasty main dish and lots of ice cream and sandwiches during the flight. Also the crew was friendly and efficient. I consider the inflight economy product on Edelweiss apart from the in-flight entertainment better than the Swiss economy on long haul. But definitely not so the ""Relax"" Class on the return flight which is also sold by Swiss as Business Class. We decided to do so because the flight back was a night flight and we wanted to sleep - it's a complete waste of money. There was separate and fast check-in at Cancun but we had the same latest check-in time than economy what a joke. When we asked for the lounge we were told that there wasn't any for Edelweiss Passengers. That definitely was not a joke. Once aboard the seats looked like old economy seats some 30 years ago. Small ridiculous seat pitch of not even 39 inch that's just 7 inch more than on economy. It was a bit reclinable but probably not more than 45°. I could not stretch my legs and it was impossible to sleep. There were only few newspapers and 2 low-quality gossip magazines. What was not a good alternative to the 6 movies offered in the media player distributed at the beginning of the flight. The only highlight was the food and the drinks offered they were very good. And again the crew were friendly and nice although a bit slow - the first course was served 90 minutes after take-off. But on my opinion not only the passengers but also the crew deserves a better product than this so called ""relax"" class probably they feel very embarrassed to work in such an ambiance. Swiss should be ashamed to sell something like this as Business Class.","","","","","7.0","","","","","","","","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","A Ducret","","2009-02-04","ATH-ZRH in economy class. Surprised to fly on a Swiss flight operated by Edelweiss but more surprised and charmed by the excellent quality of service friendly crew. The hot food was exceptional.","","","","","5.0","","","","","","","","0"
"emirates","/airline-reviews/emirates","Emirates customer review","B Finn","Australia","2015-08-02","Overall we found the experience disappointing. The seats were average, the WiFi was fine (10mb for free) the entertainment system had a good variety of programs, the food was ordinary and the service was indifferent (on our return flight one of the stewardess's was incredibly rude) although the ground staff in Dubai were fantastic. This is the 5th time we have flown this route and have had far better experiences with other airlines (Singapore, Malaysian, JAL and Saudi)","A380","FamilyLeisure","Economy","Singapore to Paris via Dubai","5.0","3.0","1.0","2.0","3.0","4.0","3.0","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","G Afek","Israel","2015-05-05","Hong Kong - Tel Aviv on a rather tired B777-200 aircraft. Flight delayed at Hong Kong for an hour as part of an effort to solve the inoperative In-Flight Entertainment System of the aircraft. The IFE remained unusable during the entire 13 hour flight for all passengers. The online seat reservation system indicated a reserved window seat but on arrival at the airport I discovered that no reservation had been made and I was given the dreaded middle seat. The seat was uncomfortable and the adjustable headrest could not maintain its position. The wine revolution that has swept Israel during the last 15 years has obviously deftly bypassed El Al. The red wine can best be described as simple plonk better used for cooking. The meals were a little industrial but average on a world standard. The crew were friendly and tried hard. The purser's announcements were in broken English and thus barely coherent including the safety demo which was performed manually due to inop IFE. This safety demo was without the life jacket explanation leaving the embarrassed giggling cabin staff standing with life jackets in hand. With an aged widebody fleet El Al happily charge a premium price and provide a mediocre flight experience. These particular thirteen hours left a very poor impression indeed.","","","Economy","","2.0","2.0","4.0","3.0","1.0","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Aviv Ron","Israel","2015-05-05","Flew July 2014 from TLV to FRA with the B737-900ER 4X-EHE at this time it was a month old the crew were very friendly the food was delicious. It was a morning flight so we got breakfast omelette salad onions pitta bread with hummus tea or coffee and light drinks. The seats were extremely comfortable the interior looks like the Boeing 787's cabin the Inflight Entertainment was fair on the main screen 3 movies were screened live news and radio channels. Boarding was fast but when we finished boarding a siren was sounded a rocket was launched to Tel Aviv crew were very calm and said we had to evacuate the aircraft but once we had evacuated almost immediately we got back on. Landing was on time. I'm satisfied with everything on EL Al.","","","Economy","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Greg Penola","Turkey","2013-04-23","INV-LGW purchased a seat at the front of the aircraft for faster entry and exit. Worth the few extra pounds. Cabin crew were very friendly and the food was more than acceptable. Flight delayed by 30 minutes which was annoying as missed connecting trains at Gatwick. Overall a positive experience. Seats comfy aircraft clean. Much better experience now with allocated seating.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Nigel Stacey","United Kingdom","2013-04-22","Just flown easyjet from Luton to Tel Aviv and return and I was very happy with them after having avoided Easyjet for quite a few flights because of the stampede for the plane but now they have gone for allocated seating which is pre-bookable now and very reasonable priced. The staff were very good and the plane although one of the more recent to the fleet was nice and clean. The leg room was also good having said that I am 5'6 but my knees were not banging against the seat in front. They also boarded nice and early so everyone had plenty of time to get to there seat.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Charles Kennedy","United Kingdom","2014-05-10","CAI-AUH arrived at Cairo in transit from another airline so missed out on ground side check-in but the transit desk staff were extremely helpful and kind and spoke perfect English. Used the Egyptair lounge thanks to my gold status with Star Alliance but both lounges had uncomfortable chairs no good for resting or sleeping and a small selection of inedible food (small bread rolls with a slice of sweating cheese). Boarding on time at a remote stand was orderly and ramp staff relaxed about taking a few pictures of the plane a rare four-engined wide body Airbus A340-200 which had recently been reactivated after a period of storage - the cabin had obviously had a deep clean which made it very pleasant despite being somewhat old fashioned (no PTV etc). Pushed on time and flew to Abu Dhabi in a record 2h 40m. Meal was a hot breakfast consisting of a chicken sausage slice of egg omelette bread jam water juice and tea. Service was friendly and courteous. Smooth landing on Abu Dhabi's new runway and disembarked via jetway into the old but charming T1. I have previously had very poor experiences in Egyptair premium classes - terrible lounges wildly varying hard product disinterested crew every other seat occupied by friends of the captain upgraded from economy - but in economy they are actually pretty decent and when strictly on that basis will fly them again.","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","V Gavrou","Greece","2014-05-10","ATH-BKK-ATH via CAI. Booked with Egyptair because it was the only flight available (code share with Thai airways). The ATH-CAI-ATH legs were quite good. Helpful and pleasant crew good food good planes. CAI-BKK also adequate my seat was faulty but all in all a satisfactory flight. BKK-CAI was the worst flight experience. A very old 777 it gave you the impression it would fall apart old broken dirty seats not even a foot rest no screens not even lights working to read. It is unacceptable a StarAlliance member to use such old planes in long flights. Toilets dirty crew not helpful. I had to go and find an attendant two times to get some water. I will definitely try to avoid flying with EgyptAir in the future.","","","Economy","","3.0","1.0","3.0","4.0","1.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","S Subramanian","United Kingdom","2014-05-07","I traveled from London to Sharm-el-Sheikh and returned from Luxor to London along with 2 domestic flights within Egypt. London to Sharm: I arrived well before the one hour cut off and was weighing my luggage in front of the check-in counter/desks. When I finished weighing my luggage and returned to the counter they had closed the check- in and they could not accept me and declined me boarding. Told to come the next day book onto the next days flight with penalty charge of £35 for all 3 passengers. The next day I arrived 4 hours before departure. The return direct flight from Luxor to London was 5 hrs 40 minutes. Until departure time the display board stated on time no staff members to explain the delay or provide us with any information. 15 mins past the departure time the cabin crew and pilot arrived and let us board. The flight did not have any reclining seats so we had to sit for 6 hours cramped into economy class. The TV was over your head and you had to watch the movie shown. They did not even serve us a drink. Instead they started selling the inflight duty free items. Meal served after 3 hours was quite ordinary. Don't ask about the domestic flights. Overall they don't deserve to be part of the Star Alliance Group.","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","N Senigaglia","","2009-01-13","Phuket to Zurich A330-300. The outbound flight on time and aircraft clean and confortable. Good breakfast and hot lunch with perfect service. The cabin crew were friendly and very efficient. Nice snack before landing in Zurich ice cream during movie and countless passes with the drink trolley. Very good airline.","","","","","5.0","","","","","","","","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Sacha Turinsa","","2006-02-18","EDW ZRH-CLB-MLE on the 6th feb. and MLE-ZRH on the 14th feb both in Y class. Outbound night flight with hot diner and breakfast. Perfect service friendly staff clean and confortable A330. One negative point on the night flight is that they wake up passengers 2h30 before landing in CLB very annoying. Then one hour stopover in CLB remaining on board. And 1h15 flight to MLE serving sandwiches. Return flight hot lunch Mövenpick ice cream during movie sandwiches before landing and countless passes with the drink trolley. All in all perfect airline with a great level of service and food quality. This charter airline is way better than many legacy carriers around Europe.","","","","","","","","","","","","","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Michael Leibman","South Africa","2015-07-28","Flight from Cape Town was late into Dubai due to traffic parked at a different terminal to the connecting flight but at a remote spot. Had to use stairs, then a 15 minute bus ride then a train ride into chaotic terminal 3 with no help at all to get to the gate. At least 20 on the arriving flight had to run for their lives to get to our gate on time. Was exhausted and not even a minute to have a drink in the lounge. The A380 great after the 777. At Heathrow waited an hour at the carousel for the luggage. No help from any Emirates staff only one bag out of three had been loaded in Dubai. They should have sent someone to the baggage reclaim to advise as there were quite a few people who had no baggage. When we got through immigration the Emirates car had left us stranded. On the return the Dubai leg was good but a repeat of the first leg the Cape Town flight parked miles away from terminal 3 and boarding was total chaos. Lugging your overnight bags up stairs I thought went out in the 60's. No amenity bags on the Heathrow - Dubai was told that if the flight is under 7 hours and in Daylight that's the new policy despite the fact you paid a premium for the ticket. I think Emirates has grown way too big to cope or care about their customers and they can't cope. Transfers between terminals in Dubai are a most unpleasant experience.","Boeing 777 and A380","Couple Leisure","Business Class","Cape Town to London via Dubai","7.0","3.0","3.0","3.0","4.0","2.0","2.0","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Anthony Innarelli","United States","2015-07-28","Great flight from JFK to Milan. The aircraft is new and roomy. Lots of great entertainment to watch on the widescreen seat monitors. Seats were very comfortable. We were seated by the galley, which unfortunately, was a little noisy and was hard to sleep, but other than that, I can't wait to fly Emirates again. One of the better airlines I've been on. Our return flight home a couple weeks later was also a really good experience. Thumbs up to Emirates! (at least to this particular plane and route).","A380","Couple Leisure","Economy","JFK to Milan","9.0","5.0","4.0","4.0","5.0","4.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Vrontos Georgios","Greece","2015-04-04","ATH-TLV-ATH on a new B787-800 cabin clean but are between seats narrow. Plane departed Athens with 15 minutes late (on return was on time). Service was nice offered newspapers before boarding the plane. Only a sandwich and a bottle of water was offered. Two television programs was shown on the drop down screens there were 7 music channels with great earphones to hear it. Overall good service but nothing outstanding. Security check was speedy with a lot of station serving the passengers.","","","Economy","","7.0","2.0","4.0","2.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Guy Arnold","United Kingdom","2013-04-21","EasyJet are getting better. Just flew to Geneva and back paid for premium seats and speedy boarding (it wasn't that much extra) and it was well worth it. Does what it says on the tin!","","","Economy","","7.0","4.0","4.0","2.0","","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Alan Lambert","United Kingdom","2013-04-21","With seat allocation a good airline just got better. London Gatwick to Geneva with a Swiss crew who were charming and helpful and efficient. Boarding well organised and unstressful. Return on a very busy Airbus 320 and a bit less calm. People claiming not to know they had allocated seats had to be shunted around the cabin but we still got away on time. Great short haul product at a good price. What's not to like?","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Ravyst Jean-Pierre","Belgium","2014-05-01","Flew BRU-CAI-BKK-CAI-BRU in business class. First sector to CAI was basic in an Airbus 321. Plane left on time and arrived on time. Food was basic and entertainment neglectable. The sectors CAI-BKK-CAI was in an 777-ER. Seat was comfortable food almost similar to BRU-CAI. After a good sleep I wake up and requested breakfast a few minutes later. However the food never made it to my seat. Entertainment was good (or satisfactory) for a night flight but having a good seat rest and sleep was more important. All together satisfied with the flight except the long transit time (5 hrs) on the return flight. The lounges in CAI are not designed to have a rest or to do some work. Wifi is basic or almost non existant.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","W Bissky","Canada","2014-03-24","Flew from London to Cairo this past two weeks. The entire experience was great including the staff the plane and the food. Our bags all arrived safe and sound even with a short connecting flight to Air Canada. We will definitely fly with them again in the future.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Ahmed","United Kingdom","2014-02-27","Travelled to Madina from Manchester and returned from Jeddah to Manchester. Food was ok had the same meals on all 4 flights. Seating was OK but due to the small flights UK-Egypt sector very cramped. Worst staff seen on an airline. I am a frequent traveller and decided to use this airline as it was cheap. Staff shouting at passengers as if they are doing us a favour by providing drinks/meals. No entertainment at all not even small gifts/books for the children. Lavatory was devoid of basic amenities like a dry floor and toilet tissue. Seating was all over and in fact we were given 4 different areas of the aircraft to seat our 5 family members. Will never recommend.","","","Economy","","1.0","3.0","1.0","4.0","3.0","","","1.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Christoph Weber","","2005-06-28","Flew with Edelweiss several times. ZRH POP/ ZRH VRA / ZRH KGS it's the best charter I know. Service is very friendly and swiss. They provide the best service in Switzerland.","","","","","","","","","","","","","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Thomas Meier","","2004-05-30","We flew Edelweissair to Cancun (Mexico) in in their Business Class. Business class was 1000 Dollar cheaper then on American Airlines or Iberia. Very personal and friendly service. Excellent menu they even served fresh Ice Cream in cones! Nice snack before landing in Orlando (stopover). The only negative point was this stop in the United States. Security checks were very annoying.","","","","","","","","","","","","","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","A Schaefer","","2003-09-10","I flew Edelweiss to Antalya a couple of days ago and back on its only A-330. The service was excellent and cabin crew very friendly. More movies would have been great. The plane was flown by CEO Kistler on the leg to Antalya. Unfortunately check-in at Antalya took relatively long since only 3 counters were open for an A-330-flight.","","","","","","","","","","","","","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Alessio Ambrosini","Italy","2015-07-28","All was fine: ground services, cabin crew, food and beverages. The seat was very comfortable and the ICE system had  a great selection of movies and other live programs. The cabin was very silent and the WiFi network worked fine. ","A380","Couple Leisure","Business Class","New York to Milan","10.0","5.0","5.0","5.0","5.0","4.0","5.0","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Fangchun Chen","China","2015-07-28","The flight was delayed in Vienna. After boarding, I felt very cold due to the A/C being turned to extremely cold. I was told that the WiFi would work on this flight, however, the truth is that it didn't work. When I arrived in DXB, I had to pass through another Security Gate to transfer. The ground staff worked so ineffectively that there was a very long queue. The airport was full of people and it was very hard for me to get to my boarding gate. The second flight was from DXB to CAN. When boarding, I found that there was water leaking from the luggage rack. No air hostess came to deal with it. ","Boeing 777-300ER","FamilyLeisure","Economy","Vienna to Guangzhou via Dubai","6.0","4.0","3.0","5.0","5.0","3.0","1.0","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","C Annina","Italy","2015-03-25","I fly frequently from MXP to TLV. Check-in procedure is always annoying both in MXP and in TLV being asked dozens of questions of the reason why I keep flying to Israel is ridiculous and does not feel me any safer. They inspect your luggage and open all bottles (e.g. shampoo creams) so you end up having a mess in your suitcase when you land. Seats are ok crew is never friendly food is great best ever on an airline. There is individual entertainment and the movies they show during the flight are fairly old.","","","Economy","","3.0","4.0","2.0","5.0","1.0","","","5.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","D Finden","United States","2014-02-27","JNB-CAI Feb 21. Overnight A332 flight to Cairo on somewhat beat up aircraft. Egyptair requires that your checked bags be wrapped in plastic - they provided this service at JNB free of charge but do not disclose that ahead of check-in. Boarding was on time and fine. Combination of male and female FA's. The female FA's do the majority of the service. Due to flight length I did not take the main meal. Sadly too much time was devoted to this leaving cabin lights on over 2 hours on a short 7.5 hour flight. Only served 1 glass of water until breakfast service so recommend taking on board water if not at an aisles seat. Breakfast service was disorganized. Breads and coffee primarily. Cabin was in rough shape. Approximately 20 percent of seats had to be manually adjusted by FA's. Recliner seat was ok but not ideal for overnight flight. Lavatory was dingy and Kleenex stocked for hand towels. Timing of flight makes for ideal routing between the two locations so recommend based on schedule.","","","Business Class","","5.0","2.0","3.0","1.0","3.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Barkar","United States","2014-02-21","My flight overall was a 7/10 rating. The staff were excellent the seats could be a little better and spacious but what I didn't like most of all was the inflight entertainment! I did appreciate the movies (both Arabic and American) but I didn't like the television shows and games. As for the television show just add a few more American shows to the list. In terms of the food especially the dessert it needs to taste better. Most of the time its dry.","","","Economy","","7.0","3.0","5.0","3.0","1.0","","","3.0","0"
"edelweiss-air","/airline-reviews/edelweiss-air","Edelweiss Air customer review","Alain Jeanmonod","","2003-08-28","I have been flying Edelweiss Air twice since last year from Zurich airport and I have never had any problems of any kind. The staff were friendly and efficient the flights were on time and the aircraft (A320) were clean and modern. Two weeks ago I flew ZRH-JMK (Mykonos) in Comfort Class. You just have to pay an additional fee of CHF 100.- one way and you can sit at rows 1 to 3 - the service is better and you don't have to pay for alcoholic beverages. To my opinion Edelweiss Air is an excellent airline considering the fact that it is a charter airline.","","","","","","","","","","","","","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Doug Simpson","United Kingdom","2015-07-28","The service provided by the cabin crew was excellent, escorted to our suites, individually addressed by name. The suites are excellent and the facilities great, especially the ICE entertainment. The shower is out of this world, we both had three each. The business class bar has a good selection of drinks and snacks, the bar staff being particularly friendly. The first class bar is self serving again wth snacks and rolls,and a great selection of spirits. Not forgetting the dining, silver service with an option to eat at our own convenience. Choice of food excellent, accompanying wine and champagne first class. ","A380","Couple Leisure","First Class","Manchester to Mauritius via Dubai","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Simon Darnbrough","United Kingdom","2015-07-27","Delayed departure of 24 hours due to a broken fuel gauge on 380, however given 2 separate £10 meal vouchers in the first 5 hours at the airport and then taken to 4 star hotel and again given Dinner and breakfast at the hotel. Flight to Dubai, excellent entertainment but slow inefficient service with only one stewardess per trolley resulting in trolley being left in aisle if she had to go and get something from galley. Due to travelling with a school group that had to travel together onward flight to Delhi necessitated a further 24 hour stopover in Dubai but at least in a decent Hotel. Night flight to Delhi on 777 with much better service. Entertainment system good but not to the standard as on 380. Return flights same story, quick efficient service on 777 slow and inefficient on 380.","A380 / Boeing 777","Solo Leisure","Economy","Manchester to Delhi via Dubai","9.0","5.0","3.0","4.0","5.0","5.0","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Rivka Hershowitz","Israel","2015-03-23","I flew from Tel Aviv to New York and a week later I made the return trip. On both flights the seat was uncomfortable the aisle was narrow the passenger in front of me moved her seat back for the entire flight. I felt a prisoner for ten hours. I needed to do exercises for my blood circulation but there was nowhere to move. If I stood in the aisle for more than ten seconds there was always someone pushing me one way or the other or the airline staff needed to get past. I stopped to talk to a friend and one of the other passengers who wanted to get past yelled at me to move. It may be more economic for ElAl to narrow the space and push in more passengers and earn more. Why not offer a bonus for anyone who remains strapped in their seat for the entire flight without moving! The entertainment was intolerable and unacceptable and geared to one sector of the population only. For a twelve hour flight there should have been a choice of films or music with a much wider variety. There was no classical music no games no non-fiction film no topics of general interest - nothing on Israel or on a religious topic. From a brief look at the hundreds of passengers on the flight the available entertainment probably interested only a small percentage.","","","Economy","","","1.0","5.0","5.0","1.0","","","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Alleva","United Kingdom","2013-04-17","London Gatwick to Rome Fiumicino family of four. No bags checked so we went straight to the gate. Boarding started on time take off was on time and we arrived 15 minutes earlier. Perfect flight really. You don't get as much leg space as you would get with British Airways but for a 2 hours flight is absolutely fine. Seats needed some attention but overall appearance was good. No concerns over aircraft safety anyhow. Cabin crew was polite and helpful aircrew kept updated regularly (more than other major carriers do). Overall as usual very satisfied with Easyjet.","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D S Caine","United Kingdom","2013-04-17","My wife and I recently went on holiday to Malta booking the flights and extra length seats online through EasyJet. This coupled with the rapid check-in and boarding was completely hassle free with the flight time out and return being on time. All the staff throughout were efficient and courteous making our holiday experience relaxing enjoyable and stress free.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","O Hammoudy","Egypt","2014-02-17","Return leg MCT-CAI yet another 737. Good on-time performance with pushback minutes ahead of schedule as well as landing. The aircraft serving this route was retrofitted with better seats more legroom compared to the 737 on the previous outbound leg it also had the new fresh livery . The cabin service remains to be mediocre for the least. Catering was just normal airline food nothing to write home about. Breakfast and refreshments were handed on time. there was another run for refreshments prior to landing. Overall an improvement over my last flight with the same airline two weeks ago. Would recommend this airline for their cheap prices and on-time performance.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Joel Costi","France","2014-02-14","Flew economy Paris - Cairo - Hurghada - Cairo - Paris. Was surprised by the comfort of A330 on leg CDG-CAI-CDG. Good pitch footrest food fair and of course no alcoholic beverages but really I don't care. 3 out 4 flights were on time. One hour delay on leg CAI-CDG due to the late arrival of the plane. Something which happens all the time on all airlines. For the price paid 300 euros return CDG-CAI I really recommend Egyptair.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","David Jackson","United Kingdom","2015-07-27","Competitively priced. A380 significantly better on comfort and service than B777. B777 issues: No drinks served for three hours, inefficient and desperately slow food services, no non Halal meat option, frugal with alcohol and some stewards were rude. Emirates music now confined just to exit of plane thankfully! Positives - painless and efficient transfer at DXB, video on demand allows you to skip advertising at beginning, smooth flight and landing.","A380/Boeing777","Solo Leisure","Economy","BKK to BHX via DXB","8.0","3.0","3.0","3.0","5.0","5.0","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Maram El Hendy","United Arab Emirates","2015-07-25","This was my first time trying Fly Emirates and I was disappointed. When we first arrived the plane's AC was off and everyone was hot, not to mention a 1 hour delay for departure. The cabin staff were not cooperating at all. My mother needed help with baggage and the hostess told her to do it herself. We ordered water and tea countless times until they finally responded, the inflight entertainment in my opinion is not good. There wasn't enough variety in the choice of food. When we bought the tickets they advertised it as a plane that has WiFi, which was not the case. The plane was old, the seats were tiny and not comfortable at all. The cabin manager was very helpful though and listened to our complaints and was one of the few reliable people in the staff. Definitely not going to try it again.","A330","FamilyLeisure","Economy","Dubai to Algiers","1.0","1.0","1.0","2.0","1.0","1.0","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","L Fishman","Canada","2015-03-17","We flew on Flight 29 from TLV to Toronto Feb 28-March 1. We were supposed to connect to a WestJet flight to Winnipeg. Theses arrangements were made by our travel agent via the El Al reservation system. We arrived in Toronto pretty much on time but because we had to wait 1 hour for our baggage (ours came out last) we missed our connection and spent 16 hours in Pearson Airport waiting for the next available flight. When it looked like we were going to miss our connection my wife went looking for the one El Al employee in the baggage claim area. She told my wife that it wasn't her responsibility (wrong-the reservation was made through El Al) and to go talk to WestJet. When our bags finally came out we went looking for her again because we didn't know what to do. After we finally found her again she once again told us to find someone from WestJet (who then told us it really was El Al's responsibility but tried to help us anyway). By the way we paid extra for Economy Plus. The extra legroom makes it worthwhile because it makes it much easier to sleep but they often run out of movie iPads before they get to your row!","","","Economy","","","4.0","1.0","4.0","4.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","B Enslin","South Africa","2014-02-10","JNB-CAI-AMM I flew with Egyptair a number of times and came to the conclusion the crew ARE more interested in making sure they can sleep at night than caring for passengers. On one trip the crew moved me away from the seat that I booked towards the rear of the aircraft. During my last trip on 27 October 2013 the crew again blocked the last +-6 rows changed into their track suits and slept.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Graham Moss","Spain","2014-02-04","Having booked a holiday to Egypt with another airline this was cancelled. At a very late time we got transferred to Egyptair. As soon as we boarded at Heathrow all fears were put at ease from check in through to boarding we were treated by courteous and friendly staff. The plane was extremely clean seating was good with independent videos in the back of all seats. Once in the air we could have soft drinks / teas and coffee and the meal was very good. We flew Heathrow to Cairo then on to Luxor a week later Luxor to Cairo then on to Sharm el Sheikh 5 days later from Sharm el Sheikh to Cairo then back to Cairo and the service and quality was the same on all flights.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Trevor Savage","Australia","2015-07-22","The Emirates 777 is a disappointment compared to it's A380 services. The interior was somewhat dated and tired and the entertainment system was not intuitive for the first time user and difficult to navigate once the general layout became obvious. The programs available were generally sufficient. Emirates looks after the kids well, with our youngest receiving special attention when she got on board and the gift she received was far more imaginative than the usual set of crayons and a colouring book that most airlines go for. The kids meals was also a dedicated meal rather than an adult meal with a few tweaks, though it would be nice to see some healthier options available for kids meals. The headset provided actually fit our daughter. It's these small touches that make travelling with kids easier. The seats were roomy in width and pitch and the flight to FRA was only a third full so we had plenty of room to spread out. Cabin service was generally of a high standard and meals provided were one decent and edible meal and a snack. I would fly with Emirates again, but at this stage I'm not sure what the fuss is about.","Boeing 777","FamilyLeisure","Economy","DXB to FRA","6.0","5.0","4.0","3.0","2.0","3.0","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Matt Knight","Australia","2015-07-21","We were disappointed with our recent Emirates flight. On our return from Paris were were informed of a 6 hour delay but without any explanation. During the delay were were provided with a voucher for one drink and one cake! When we eventually boarded it took over two hours to get a meal let alone a drink. My partner was on a special diet and his meal was put in front of him 90 minutes before mine. 4 hours later he still had the tray in front of him. When the food does arrive it's sub standard with yet another annoying snack box containing hard breads and a sweet sticky chilli sauce. Yes, the aircraft are new and the IFE ok but the attitude of the cabin crew doesn't match. They appear surly and unsmiling as if us paying passengers are an inconvenience. We encountered the same issues with the cabin crew on our outward flight. All in all a very disappointing experience.","A380","Couple Leisure","Economy","Paris to Bangkok via DXB","3.0","2.0","1.0","1.0","3.0","1.0","3.0","3.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Munro","United Kingdom","2013-04-16","London Gatwick to Edinburgh International and back on the same day. Generally ok flight from Gatwick to Edinburgh was late by 3 minutes however the flight back was delayed 30 minutes. However staff were helpful and friendly in getting information to passengers. Despite having little leg room the seats were comfortable and fine for a short flight. Food was ok. I gave a zero for Inflight Entertainment because there was none. The price was fantastic at least £20 cheaper than British Airways (on an equivalent flight). In general a good experience. don't expect them to be on time or to be as good as the more pricier companies but for a short flight (anything less than 3 hours) you really can't go wrong.","","","Economy","","7.0","4.0","4.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Redfern","United Kingdom","2013-04-16","LGW to Marrakech return on A320. Both flights arrived on time. Service was reasonable as you get what you pay. Newish aircraft's.","","","Economy","","7.0","3.0","4.0","0.0","","","","2.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Zoran Jakovljev","Greece","2014-01-31","ATH-CAI-PEK-CAI-ATH. On all four legs reluctant fed up invisible badly trained cabin crew that simply want to get rid of you and their task to serve you. Pax reading newspaper and sleeping on the floor and not bothered by FAs. Planes that look as bad as the service you receive. Messed up cabin smelly toilets basic comfort total lack of IFE on both 10 hrs flights overlooked safety/security regulations.","","","Economy","","","3.0","3.0","2.0","1.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","O Hammoudy","Egypt","2014-01-31","CAI-MCT. The short haul flight was operated with an ageing 737 of which MS was able to squeeze in more than 25 rows in economy! As a result very tight legroom. Seats were fitted with uncomfortable seat cushions. Service is one of the poorest. I requested a handful of tissue several times during the flight I was eventually told by one of the FAs that 'they're out of tissue'. Only one meal choice 'the second choice was not available by the time they reached our row'. This airline lacks cabin crew service proficiency. Food was good but in a very little amounts. First timer trying out this airline on this route and probably the last.","","","Economy","","4.0","1.0","3.0","3.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sharlene Fernandez","Australia","2015-07-21","We are an Australian family of four, that just returned after spending a month in Europe. We booked our travel with Emirates, travelling Brisbane, Barcelona, Paris, London, Dubai and return. The preference for our seating was booked by our travel agent for the window seats in the left rear from rows 46-49. However, on every sector except from London to Dubai, the seats were changed in every instance to those in the middle - four of us! I telephoned the booking offices at each location, who refused to help, then at the check in counter at each airport who were very unhelpful. It was a long journey which we had to endure. I found almost all of their staff, be it Cabin Crew or Counter Staff to be very robotic in their attitude. No customer service at all. No friendly disposition, no making eye contact and overall they all looked very tired. The food provided on the aircraft was more than ample. However, this is not enough to sway me to fly with them again. I did the right thing, booked our trip with them months in advance of our travel, preference of seats and very disappointed at their lack of empathy that we were travelling long distances and no courtesy in endeavouring to help. Won't be flying Emirates again!","Boeing 777-300","FamilyLeisure","Economy","Brisbane to London via Barcelona","2.0","3.0","1.0","4.0","4.0","2.0","3.0","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Bradley Baker","United Kingdom","2015-07-20","We left Kuala Lumpur on time on our flight to DXB. The aircraft was slightly cold, and had no wifi. As it was night time most went to sleep, I went to sleep for a few hours. There was not the best choice of programmes, and the aircraft was one of the older ones. The meal was good and the cabin staff were nice. ","Boeing 777-300","FamilyLeisure","Economy","Kuala Lumpur to Dubai","8.0","4.0","5.0","4.0","4.0","5.0","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Michael Thaff","United States","2015-02-24","I flew with El Al round trip three times. From JFK to TLV thrice. Firstly you get on a cramped aircraft. Then if you are the majority of the passengers flying in economy you get to your ""seat"" (a rock solid and uncomfortable small bench) and sit down and begin to feel cramped and uncomfortable. The best part is you didn't even start your ten hour torturous flight with El Al! You then begin to deal with the rude cantankerous flight ""attendants."" These flight ""attendants"" are there to throw your uniform meal at you and give you dirty looks and make you feel like they're doing you a favor by bringing you your food. The food is surprisingly pretty satisfactory. Maybe the only good thing about this airline is the meal. It's usually a dinner with chicken and rice and a pastry. For breakfast it's usually a piece of bread and a half frozen omelette with yoghurt. Then after your meal you want to try and get some sleep. You begin to think that after about twenty minutes the ""attendants"" will take your meal tray to the garbage. You might as well try to fall asleep because you will most likely wake up a few hours with the tray still there! The crew is unbelievably rude. While you continue to sit like a sardine in their cramped ""seats"" you try to fall asleep which is even harder. You then wake up after a few hours (if you're lucky) of uncomfortable sleep and wake up with back and neck pain. You then head over to the kitchen to politely ask for a drink of water and your immediately met with two El Al steward/ess' talking to each other and completely ignore you until you disrupt their conversation to ask for water. I will make it my duty to never fly with this ""airline"" again.","","","Economy","","2.0","1.0","1.0","4.0","3.0","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","K Bregman","Canada","2015-02-24","B767 Toronto-Tel Aviv-Toronto. Very old plane 12.5 hours flight w/o entertainment. Delay of 3.5 hours because of the technical problems. On the way back all the passengers got out w/o luggage. We received it next day. Never again. I'll take another company even with a connection.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","David Chown","Spain","2013-04-16","Malaga to LGW LGW to Nice return. On time on all 4 flights no problems with the flight. The problem is the airports. At Malaga we were sent down the ramp and then had to wait about 10 minutes while the previous passengers disembarked. We were right behind large glass panels and the sun was baking! No way to shelter. At LGW Easyjet has a sort of add-on terminal which is at least 400 yards along endless corridors from the exit into the main terminal. It carries the numbers from 100 upward and most North Terminal Easyjet flights use it. For anyone who finds walking less than pleasant it is a long way!","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","H Gibbs","Netherlands","2013-04-16","I fly regularly between Amsterdam and Luton. Except during ash clouds and extreme weather the flights were punctual. Pity about the extra charge for credit card payment. Only train tickets to London via first capitol connect for sale in the plane pity as people are not aware that if they get in the wrong train they will have to pay again. Also other destinations eg Bedford not for sale in cabin. A shuttlebus to the railway station don't forget to buy your ticket for this in advance! Only plane tickets bought far in advance can be had for a reasonable price at the last minute very expensive. However this is a good airline if you are travelling to the Luton area London or using the railway service from Parkway. Overall I am a satisfied customer and would recommend easyjet.","","","Economy","","9.0","4.0","4.0","0.0","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Erik Masad","Canada","2014-01-29","MS702 from Amman Jordan to Cairo with connecting flight MS995 from Cairo to Toronto Pearson. The flight attendants were extremely undutiful. The plane was very old and uncomfortable. The only thing that I somewhat enjoyed was the meal. They also had a series of relatively new movies to select from. Other than that it was a nightmare trip. The bathrooms were dirty and untended. Staff checking tickets at the gates were rude.","","","Economy","","2.0","1.0","1.0","4.0","4.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Anastasakis","Greece","2014-01-29","Dec 22 MS748 ATH-CAI MS955 CAI-PEK Jan 2 MS956 PEK-CAI MS747 CAI-ATH. ATH-CAI: B737-800 took off on time. Elder male FAs appeared to disappear for the rest of the flight. CAI-PEK worn out A330 dirty toilets no sign of IFE. Young and messy looking female FAs stepping on pax chairs to reach the overhead lockers throwing dinner at passengers and disappearing to the galley. No sign of service for 200 dehydrated passengers for the rest of the 10 hour flight. They appeared for breakfast. Return flight PEK-CAI same picture worn out A330 dirty toilets hidden cabin crew no sign of any IFE passengers sleeping on the floor throughout the entire flight. CAI-ATH delayed 2 hours.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Lynette Whittall","Australia","2015-07-19","The seats were comfortable, food edible and service very good, with the exception of one flight attendant. We were sitting near the galley and were fed up with his whingeing to the other cabin crew. He practically threw a drink at me and sneered at an elderly passenger's requests. He really stood out for all the wrong reasons as the rest of Emirates crew were great. ","A380","Couple Leisure","Economy","Auckland to Sydney","8.0","4.0","4.0","4.0","4.0","4.0","4.0","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Stephen McPadden","Ireland","2015-07-18","Narrow seats with very little legroom. The staff were rude and with an awful attitude. Free food obviously. ICE was not what I expected. My fingers were almost broken trying to click on screen. The Boeing 777-300ers some brand new still seemed jaded. As for DXB I will return to European hubs. Disappointed my first time. Expected so much more. The staff badly need to change their attitude.","Boeing 777 / A380","Solo Leisure","Economy","Dublin to Bangkok via Dubai","4.0","2.0","1.0","3.0","2.0","1.0","1.0","2.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","D Jones","United Kingdom","2013-04-16","LIS-EDI 13/04/13. Half hour delay in departure due to incoming flight experiencing high head wind. This was explained by captain once boarded and as promised lost time was recovered as same wind considerably shortened time in air to Edinburgh. Clean plane smooth flight and pleasant crew. Easyjet now offer broad range of destinations from Edinburgh and will happily use them again.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","L Hall","United States","2013-04-16","After reading previous posts was pleasantly surprised. CDG-VCE chose speedy boarding. Priority check-in and priority boarding. Crew extremely professional and helpful. Comfortable courteous on time easy. Would use them again.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","D De Donder","Belgium","2014-01-22","BRU-CAI-BKK: Not spectacular but alright. BKK-CAI-BRU: On both flights terrible service the crew responsible for the food wanted to get rid of their task asap. Asking for coffee was like insulting them. On the flight from CAI to BRU the staff was sleeping between the passengers.","","","Economy","","3.0","2.0","1.0","1.0","3.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Patrick","Belgium","2014-01-17","BRU-CAI-BKK-CAI-BRU. A320 now on the route to Brussels: that means no more personal video. Same average service as before. B777 to BKK. Had a good sleep in both directions. Egyptair seems to save some money. Amenities kit is really bad: no more balm or cream or ear plugs. Just socks and sleep mask in a tiny plastic bag. Average food. Average service. Booked them again because of the very competitive tarif the sleeping comfort on the B777 and the star alliance miles.","","","Business Class","","6.0","4.0","3.0","2.0","1.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Margeret Keymakh","United States","2015-07-16","Last month, I traveled from JFK in New York to Milan, Italy. I only have good things to say about my experience. First of all, the plane was huge and the seats were comfortable. The food was great, the staff were helpful. There was a huge selection of free movies and music to watch and listen to during my flight. I also happened to leave my handbag on the plane on my way to Milan and I was sure that I wouldn't get it back, but as I was checking in my luggage, a flight attendant approached me with my handbag, asking if it was mine. I was pleasantly surprised. My comment is that on my flights to Milan and back, the wifi and internet did not work at all, but the movies, games, and music on the TV screens worked perfectly, so this didn't impact my experience that much. ","","FamilyLeisure","Economy","JFK to Milan ","10.0","5.0","5.0","5.0","5.0","5.0","2.0","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Avi Cohen","Israel","2015-02-11","I flew from TLV to FCO on the 737-900 the newest plane of El Al. The new economy class seats are very good and the entertainment system was very good. The crew members were very nice. The best thing about El Al is the food.","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","C Brown","United Kingdom","2013-04-16","Flight was fine but the check in was appalling I got charged a fortune for a second piece of luggage - a camera less than 6x4x4 - but women with much larger handbags were allowed to take them on the plane in addition to their cabin bags. Customer service dreadful - utterly useless - and there is no Easyjet UK phone number.","","","Economy","","","5.0","4.0","0.0","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Edri den Hartog","United Kingdom","2014-01-14","From London to Johannesburg and back in December! Much cheaper than any other airline over that period of time. Staff were friendly with a lovely African warmth and sense of humour. Had inflight entertainment on one of the two flights. Would definitely recommend them as you arrive just as safely for a reasonable price. We pre-booked the low fat option and it was good.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","G Ueckermann","United Kingdom","2014-01-07","We flew a Heathrow-Cairo-Johannesburg return during December 2013. We normally fly either KLM or Emirates but got such a good deal due to booking well in advance (8 mths - before the political unrest) that we had to take it. We were worried about the political situation in Egypt but that did not impact on our flight at all. The flight crew were very friendly and professional in all respects. The only negative for some people may be that no alcohol is served but this did not bother us. The Cairo airport staff however was a letdown. The bathrooms were not all clean and tidy and we saw more than one official sitting under a 'no-smoking' sign and smoke.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Laurent Robin","Thailand","2015-07-16","Excellent, the first class private cabin offers mini bar, snacks, pyjamas, good amenities, excellent staff, amazing food. The new Dom Perignon rose is a really good idea. Had a very good sleep on a comfortable flat bed with plenty of space.","Boeing 777-300","Business","First Class","Sydney to Bangkok","10.0","5.0","5.0","5.0","5.0","5.0","4.0","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Gräber Danny","Israel","2014-12-31","Flew from Tel Aviv to Warsaw and back in December 2014. Both flights with B.737-800. Flights left on time staff extremely friendly and helpful delicious and hearty meals comfortable seats and nice IFE. Great value for money. I was truly pleased.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Rohit Mehta","India","2013-12-17","Mumbai to Istanbul via Cairo. Flight is not up to International standards. Delay of 1 or 1.5 hrs on both ends seems normal for them. Seats are highly uncomfortable with no leg space. Flight is not fit for 6 to 7 hours journey. No entertainment system. Highly disappoint and frustrated. This is my first and last experience with Egyptair.","","","Economy","","","0.0","3.0","3.0","0.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Khawla Amin","Qatar","2013-12-12","Doha to Casablanca via Cairo in November. My experiences with Egyptair have always been pleasant. Nice crew good food and plenty of it good seating pitch. Both sectors were on modern A330. I have tried Royal Air Maroc to Casablanca and they were simply horrible. Egyptair is much better and I actually like transiting in Cairo Airport. Overall a good choice and their fares are always much cheaper than Qatar or Emirates.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Priscilla Manymuthu","Malaysia","2015-07-15","I was onboard EK345 on 1/7/2015 from KLIA to Dubai, departing at 9.30 am (Malaysian Time). Emirates has generally good service but I must say that the service provided by staff will supercede all other aspects. I believe a customer may forget if the landing was not smooth, the food was delayed or not to required taste, the departure slightly delayed etc etc. A rude or arrogant staff member however will be remembered and customers may reconsider their travel experience with the said airline. Again, I will rate Emirates to have given my family and I fairly good service. But I was very much upset with one of the cabin crew. I have observed harsh tones in dealing with customers in particular those elderly and who may not be proficient in English. ","","FamilyLeisure","Economy","Kuala Lumpur to Paris via Dubai","5.0","3.0","1.0","4.0","4.0","3.0","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Giulio Granzella","United Kingdom","2015-07-14","London Gatwick to Shanghai via Dubai on 29th of June. First flight on A380 was a smooth, comfortable flight. Cabin serice was good and entertainment options impressive. After a long 9 hour layover in DXB, we boarded a Boeing 777-300ER to PVG,  and service didn't fail to impress. Cabin crew were consistent with service, this is rare on DXB-Asia flights I have exerienced in the past. The flight was a bit cold, bring a jumper for Boeing 777-300ER flights because my returning flight from PVG-DXB on 13th July was also quite chilly. Flight from DXB to LGW was also good, however this A380 hadn't been refurbished as some of the others have, so the monitors were quite slow to respond to touch commands which was annoying. Overall 4 good flights, check in on the ground is good. I briefly used the wi fi on DXB-LGW flight but it was only 10mb free before they charge, it seemed quite good from what I could see.","A380-800 / Boeing 777-300ER","FamilyLeisure","Economy","London to SHanghai via Dubai","8.0","4.0","4.0","4.0","5.0","4.0","3.0","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Walker Martin","Israel","2014-11-20","Returned to Israel on LY 008 from JFK New York on Nov 8th. The crew who are normally very pleasant were absolutely awful pushing past people without a word of apology they acted as though they were doing us a favor by being there and were very sour faced and frankly quite rude most of the time. As a frequent flyer this is the first time I have encountered such a terrible staff attitude on this or any other EL Al flight.","","","Economy","","5.0","4.0","1.0","0.0","0.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","John O Hagan","United Kingdom","2013-12-10","Sep 2013 Heathrow to Cairo and then to Luxor and return. I have never had a problem with Egyptair. Always found them to be fine and very helpful. Travelled with them on many occasions to Egypt. My last flight there and back was this year. I would not hesitate to recommend them.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","S Freeman","United Kingdom","2013-12-10","Heathrow to Durban via Cairo and Johannesburg on 5th December 2012 on Flight 778 and 839. Return flights were 840 and 777 on 30/12/12. Stay clear of Egyptair. We had a wet carpet at our feet which froze on the flight. A steward who argued with us because he wanted us to vacate our booked seats so that the crew could sleep and overall a grotty experience!","","","Economy","","1.0","2.0","1.0","4.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ian Chow","Singapore","2015-07-13","I pressed for assistance 3 times and only once was I attended to but all 3 requests of a cup of water was forgotten/not delivered. Food was not served despite placing the sticker ""wake me up for food"". All I got was only a cup noodle. Service has declined since my first flight with them and I have been flying with Emirates once a year since 2010. Really disappointed.","","Solo Leisure","Economy","Turkey to Dubai","5.0","5.0","2.0","","4.0","4.0","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Joudat Waleed","United Arab Emirates","2015-07-12","Brilliant flight as always and Emirates is known for its very comfortable flights. However, I truly feel that Emirates's standards have notched down a bit as the cabin crew are not that responsive to economy class passengers. Moreover, I had to ask for a glass of water about 5 times which is unacceptable according to Emirates standards. I am a frequent traveller of Emirates but this was not a good experience in terms of service provided. On the positive side, the seats were extremely comfortable and inflight entertainment was superb with movies from all over the world and very fine podcasts!","A380","FamilyLeisure","Economy","BKK to DXB","8.0","5.0","2.0","4.0","5.0","5.0","5.0","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","P Johnson","Australia","2014-11-06","I was so disappointed with El Al. We flew from Bangkok to Tel Aviv and back again. There was absolutely no leg room and I am an average sized female. The screen on the plane over was tiny and the selection of entertainment was poor and I could hardly hear anything anyway. The food was average and the less said about the flight attendants the better. They are representing their country so you would think that they would care about what visitors think but they were completely indifferent. Once the meal was served that was it you didn't see them unless you went to the back of the plane and asked for a drink and then they didn't even look at you when they poured it. The lack of service etc was even more noticeable because our flight from Australia was with Thai and we were very impressed. The flight back was in a better plane with more leg room and bigger screen but the entertainment choice was still so poor that I didn't bother much and the food was still average. The attendants were also a bit more friendly on the way back. My first trip with El Al and I would say it will probably be my last with them which is a shame.","","","Economy","","4.0","2.0","1.0","2.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Akram EL Dimerdash","Egypt","2013-11-27","CAI-PEK Business Nov 7th: The flight was announced on time we boarded and stayed on board around 45 min. then they told us that there is a technical problem and we would have to change the plane! We went back to the airport staff were standing at the Jetway with cold refreshments then they escorted us again to another gate with all the security procedures again. This time they offered a Hot Meal ""3 Pcs of Pizza"" and a soft drink"" and the boarding area became in a big mess 2 hrs later they announced boarding again - a 3 hrs delay. The Flight itself was good and comfortable food was fairly good nothing special crew were friendly and helpful. PEK-CAI Business Class Nov 21: The flight was on time the Air China business class Lounge was really a joke. Again the flight was nice and comfortable and the crew were very good.","","","Business Class","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Bakor","Hungary","2013-11-25","Traveled from Europe to Nairobi via Cairo. Basically no inflight entertainment minimal service. Food was not bad selection of drinks is very limited (and only non-alcoholic). Delays of around half an hour to an hour both ways. Schedules are terrible sleeping is uncomfortable.","","","Economy","","2.0","2.0","2.0","3.0","1.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","W Blades","Australia","2015-07-10","This was without question the worst Business Class flight I've ever undertaken in my life. Flight was QF8765 a code-shared flight operated by Emirates on 28 June 2015. Flying with Emirates can be a hit or miss affair based on our experiences, with the inflight service either being excellent or completely sub-standard. In this case it was the worst flight ever in terms of customer service, meals availability, and in-flight entertainment not functioning. Our flight attendant was just outrightly rude and lazy, with almost every request being met with an exasperated expression and blunt responses. It honestly felt like we were an inconvenience just being on her plane. This terrible service being followed by incomplete catering. We were offered only one meal from the menu, and there was no desserts, coffee or chocolates. The catering was terrible on this flight, however no apologies from our awful flight attendant. I had to argue with the flight attendant when she attempted to serve my teenage son with a children's meal (despite him being adult sized and holding a full adult Business class ticket). Inflight entertainment was not functioning correctly with mine and several other screens not working. We reported it to our disinterested flight attendant who said they would reset the system, however this never occurred. Upon leaving the aircraft at Sydney I reported the incidents to an Emirates ground staff CSO who was on the aero bridge. We never heard from him or had any follow-up from Emirates at Sydney. We wrote to Emirates, however with any correspondence to the complaints / complements team at Emirates there was no reply.","Boeing 777-300ER","FamilyLeisure","Business Class","Christchurch to Sydney","1.0","5.0","1.0","1.0","2.0","2.0","2.0","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Carolynne Drori","United States","2014-10-28","Tel Aviv to Rome Italy round-trip. Sept 15 LY385. Oct 7 LY386. We had a perfect flying experience. Granted the security is a bit much - but our safety is worth the inconvenience. They have the most professional and seemingly smart security personnel. The check-in and inflight staff were friendly and very helpful. The flight was uneventful - exactly what you one hopes for. Inflight food service was equal in quality to every other first class airline we travel on.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","M Cowell","United Kingdom","2013-04-11","LGW-VCE PSA-LGW. Both flights on time and operated with clean and quiet A319's. Crews professional and attentive with informative flight deck announcements. Fares excellent considering it was Easter week. Amused on both flights to get off the bus ahead of the ""Speedy boarders""!","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P J Trebuchet","United Arab Emirates","2013-11-18","SHJ-CAI return flight. Dreadful airline. Sharjah hub airport is a mess. Ground staff is with the Cairo's one by far the rudest I have never met. There is a lounge I was supposed to get access in with my Star Alliance Gold card (as Star Alliance airlines as Egyptair currently operate flights from SHJ). Flight horrible no staff service at all and seats very cramped. Way back: same mess rude ground staff at Cairo old and tired A320 operated and nearly no staff service again with only a tiny and cold Edam sandwich served. Probably a fair airline for Africa but definitely not regarding world-wide standards. Never again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Schultz","Germany","2013-10-29","Business from FRA to JNB via CAI in February 2013. Attracted by the more than fair price and it being Star Alliance we decided to give it a go. The first leg from FRA was late by about 3 hours so that all Business passengers were hauled to the waiting plane in CAI and the doors closed immediately. Eco passengers and all of the luggage was left behind. We got the baggage only 2 days later for which the lousy baggage handling of SAA is to blame. I spent several hours on the phone trying to co-ordinate baggage delivery since we had moved on. We had the older recliner seats on the way to JNB and the flat seats on the return both of which were quite comfortable the flat seats even suited me nicely being about 6""3 in height. The food was truly awful about the worst I have ever had the return being a little better when the catering came from SAA. And of course no alcohol. Upon return I tried to claim back my phone expenses only no other costs. To sum it up: If you are just looking for a relaxed way of starting your holidays and sitting Eco is a nightmare for you give it a try but really don't expect any thrills f you are willing to spend considerably more you should choose another airline.","","","Business Class","","5.0","4.0","2.0","1.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Joern Sauer","Australia","2015-07-10","Delayed by 10 hrs found out accidentally after check-in when I noticed the boarding pass of the connecting flight showing 19.50 instead of 09.50 (initially thought it was a misprint). No active QF communication as they got my email and mobile number or why on earth did they not delay my flight to Dubai for 10 hours. Later I found out passengers booked under EK flight numbers were reshuffled to other EK connecting flights, passengers under Qantas had to see the QF counter in Dubai (see below). Flight service was extremely poor from FRA to Dubai, took 3 hrs to finish service, whole seat rows were forgotten to service and they could not fix this for 20 minutes (usually they do this instantly). Drinks were not delivered with the meal but well after, EK service has gone dramatically downhill. On arrival in Dubai plane was parked on roll field and we had the longest air field tour ever. It took 20 minutes in a barely air-conditioned bus with 38 degree outside temperature to arrive. Once the building was reached a big queue on incoming security check. Some passengers on tight connections got very nervous and I doubt they made it. Trying to find a QF counter at Dubai airport was a nightmare as the maze at this airport is indeed amazing. It took me 45 to get to the right concourse after 4 stops at info counters as no relevant signs exist. Some people told me it took them 2 hrs to get there from touchdown. Another 15 minutes to find the right exit and shuttle stop, just missed a shuttle to the express hotel - next one was only 30 minutes later. So from touchdown to arriving at the hotel nearby took 2.5-3 hrs and I walked about just short of 2km including all the extra steps trying to find the counter way. After 6 hrs or so I tried to make my way to the shuttle but long queue and not enough seats and full so had to push the hotel to organise quicker returns as a few groups were waiting also. At the same time the flight was pulled forward some 40 minutes so for those relying on the boarding pass time printed on the boarding pass was very tight, although it did not matter as another delay. Service on the Dubai–Sydney sector was good apart from the annoying new approach to service where everything is given separately, i.e. cutlery one pass, tablet, main meal, desert and drinks – wonder who came up with that stupid idea? This whole experience was quite amazing and makes you realise how tricky things can get and thinking about passengers who are not able to easily walk about 2 kms or do not speak English well enough to follow the maze of instructions to even get to a Qantas counter – they would have had no chance and it makes you realise how easy a connecting flight through e.g. Singapore on the same airline is.","","Solo Leisure","Economy","Frankfurt to Sydney via Dubai","1.0","2.0","1.0","1.0","3.0","1.0","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ludwik Zabłocki","Poland","2015-07-09","WAW to TPE and back. Journey was pretty good. I was little bit upset about DXB airport terminal 3. Maybe it was modern and clean, however ""duty free"" prices had nothing in common with ""duty free"". Good thing is that Emirates provides a free-meal coupon if stopover lasts more then few hours. During all flights the crew was very kind and professional, I was satisfied with their service. Meals were above average. Only one thing really suprised me  was the entertainment system in A330 flying DXB to WAW. Emirates is really proud of its system, but in that plane there were just few channels to choose instead of whole system. Moreover, quality of monitors was far from good. Very surprising. Emirates biggest strengths are luggage weight limitations, punctuality and professional staff. ","Boeing 777 / A330","Solo Leisure","Economy","TPE to WAW via DXB","8.0","4.0","5.0","4.0","4.0","4.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Shul","Australia","2014-10-22","Flew TLV-BKK with a 747. Plane was old and dirty. The service was okay but the food was inedible. The TV's were on a loop with 2 out of the 4 channels not working. Unfortunately this is the only airlines for me to travel to Israel but whenever I get the chance I'm taking another airline.","","","Economy","","2.0","1.0","5.0","1.0","0.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","E Birman","United Kingdom","2013-04-11","LTN-CDG a short flight and my first with Easyjet in almost 10 years. There's no comparison to Ryanair: the process is much smoother flight attendants and ground staff are friendly and accommodating. Flight departed and landed on time even early and arrival into Terminal 2 in CDG is very convenient. Will absolutely fly again. Price was competitive with British Airways flights to ORY and a good 30% cheaper than CDG flights.","","","Economy","","8.0","4.0","4.0","0.0","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","L Sami","United Kingdom","2013-10-28","A few days ago I flew MCT-IST via CAI - a big mistake. I can repeat the previous points of passengers: Very rude staff. The back of my seat was broken on CAI-IST leg and then again from CAI–MCT. Toilet when we boarded the plane from MCT-CAI was already filthy. Planes were old and worn-down. Flight delayed one hour with no apology. I could not eat the food on the outbound journey so I bought my own fruits and dry food on the inbound journey. The connection in Cairo Airport was worse not enough seats for the waiting passengers. Rude and aggressive Airport staff. My passport and ticket were checked 5 times sometimes a meter apart. Such a disappointment.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Cumi","United Kingdom","2013-10-15","Boeing 737-800. I use a crutch to aid me in walking and I was not shown where I was supposed to go. In boarding the plane there were stairs which were hard for me to use. The buses which carried passengers from the plane to the lounge can't lower down for disabled passengers. The cabin crew were not friendly at all. They were very serious. The food served was poor. I will never use this airline again. Staff saw me struggling to carry my hand language and struggling to walk with a crutch but they continued to talk amongst themselves. Flight was from Manchester to Harare and vice versa.","","","Economy","","5.0","2.0","4.0","1.0","1.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Peter Damien","Australia","2015-07-09","Generally good service, but my screen console wasn’t working. I told the hostess who said she would reboot the screen. Twenty minutes later after nothing had happenedI told another hostess who said exactly the same thing. Neither returned to check if the screen was working. The third hostess I asked if I could move to another seat with a working entertainment console. This was arranged but should have been done much earlier on when I told them it wasn’t working. I don’t think the quality of their entertainment consoles are that good, something I have noticed on other flights with them. This experience confirmed that. The seat pitch seems particularly narrow. If you drop something on the floor you can forget about trying to pick it up. I'll fly the whole way with Qantas next time.","","Solo Leisure","Economy","Dubai to Paris","6.0","1.0","2.0","4.0","2.0","3.0","2.0","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","M Kozlov","Netherlands","2014-10-12","LY339 Tel-Aviv - Amsterdam 28 Sep 2014 737-800 window seat. The flight was full and had a delay of almost 2 hours which is main reason of the total score however El Al arrival and departure times are more convenient as compared with KLM. The flight attendants were not particularly cheerful but they did their job professionally. There was a choice of 2 main courses I opted for chicken meatballs with couscous which tasted fine. The seats with adjustable headrests were quite comfortable.","","","Economy","","7.0","4.0","3.0","4.0","0.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Mohammed Gother","United Kingdom","2013-04-04","MAN - Antalya - MAN. Flew as a family of 7 paid for speedy boarding and extra legroom which I though was excellent value for money. Both flights were on time with announcements from the captain throughout the flight the cabin crew worked hard and the food and drinks were reasonably priced. The only issue was that in Antalya you are still required to have a standard boarding card so you still have to queue at check-in. Overall for a budget airline they were very good.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Bruno Cardoso","Portugal","2013-10-10","Last November I flew with Egyptair 4 times: between Madrid and Cairo Cairo and Luxor Aswan and Cairo and finally between Cairo and Madrid. One negative point is that Egyptair cut the direct route from Cairo to Lisbon so nowadays passengers have to catch the plane in Barajas. The main flights (MAD-CAI-MAD) were regular: the route was operated by two aircraft's B737-800 which were clean and comfortable but the crews weren't polite or friendly. The food was a bit spicy like everything in Egypt. First flight was delayed about 30 minutes but the plane arrived on time to Cairo. After that flight I had to catch another one this time to Luxor. It was a stopover of about 1h30 minutes on Cairo. The flight between Cairo and Luxor also on a B737-800 was a mess because the seats mentioned on check-in that was made previously on Madrid weren't the real ones on this flight. As a result we were put on different seats on this short flight of 1 hour duration. Flight between Aswan and Cairo was on a Embraer 190 of Egyptair Express and went OK. Once again the plane was clean and comfortable but the crews were more friendly to passengers. In generally the all experience on Egyptair was regular. The airplanes were clean and comfortable the crews should be more friendly the food was a bit spicy and the entertainment was none because the planes didn't have individual screens. It was a regular experience: not very bad but not very good also.","","","Economy","","5.0","3.0","2.0","3.0","0.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Mohamed Musa","Malaysia","2013-10-09","Kuala Lumpur to Cairo with a technical stop in Bangkok. Very poor staff service. During boarding I said ""Hi"" to one female cabin crew and she looked at me with a grumpy face. I was seated in the back row. Cabin crew chatted and made noise in the galley making it difficult to get sleep during this night flight. During meal service when I asked for water cabin crew spilled water on me and didn't say sorry. No drink rounds offered during this 10 hour flight. IFE is very poor with outdated contents. Will not recommend Egyptair to anyone.","","","Economy","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Wells","Ireland","2015-07-09","Bangkok to Dubai, 4 July, EK373, A380 was as expected and as usual there was a good offering of inflight entertainment choices. The inflight service was some of the worst I have experienced and my expectations are pretty low! Nearly 2.5 hours until even a glass of water was offered. I would rather they ditched the hot towels and handed out a bottle of water at the beginning of the flight if they are incapable of providing a glass of water within a hour of take off. Crew were largely invisible and on the odd occasion one would scurry down the aisle avoiding all eye contact with passengers. The only visible crew member spent most the flight speaking to friends or family in row 45. All service requests in our section ignored and a number of other frustrated passengers mystified as to what was going on. Plane arrived on time but to a stand well away from the terminal. Buses, delays and a transfer that felt like we were driving from Abu Dhabi to Dubai.","A380","FamilyLeisure","Economy","BKK to DXB","1.0","1.0","1.0","1.0","5.0","3.0","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Jeya Nathan","Norway","2015-07-08","Very efficient booking and check in. Very good value for the money. All flights on time and excellent entertainment choices inflight. Meals were ok, not great. The only complaint would be that the staff were grumpy most of the time. Service level of the female staff was below any acceptable level for any reputable airline.","Boeing 777","FamilyLeisure","Economy","Oslo to Bangkok via Dubai","7.0","4.0","2.0","3.0","5.0","4.0","2.0","5.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Richard Bickel","United States","2013-04-02","Dead on-time out of CDG to Marrakech the same on return. An excellent airline. The only downside was the lack of a jetway on returning to CDG with the accompanying sardine-packed bus to the terminal but a small price to pay for a ticket that was only 175 USD RT. I would fly them again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","E Davies","Zimbabwe","2013-10-06","Very poor customer service on board. The male steward was outright rude. Ordered vegetarian meal got chicken and made to feel like it was my fault. Got given a vegan meal and told ""it's all the same anyway."" Extremely hard seats.","","","Economy","","4.0","3.0","1.0","2.0","1.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Irvin","Australia","2015-07-08","Flights on time. For dinner the last meal available had something that I was intolerant of. They managed to find me a crew meal that saved the day. What was strange was the timing of the meals. Dinner was served about 5pm departure time. Breakfast was about 5am departure time. My guess that this enabled the service of a snack and a light meal on the 6 and 10 hours sectors. Personally i'd rather have dinner at 7 on the short sector. Breakfast much later on the long sector to try to get a sleep. Serving a snack later would be enough.","A380","Couple Leisure","Economy","Barcelona to Perth via Dubai","8.0","4.0","4.0","4.0","5.0","4.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","C Mahler","United States","2014-10-05","ATH-TLV-EWR horrible service. Security never ending. Wanted me to explain reason for my vacation why had so much vacation time. Looked through my phone pics in ATH. Onboard first flight warm sandwich and bottle of water. No entertainment. Prepared for landing very early close to 45 mins out. On way to Newark one beverage service with tiny cups. No beer or spirits. Only soft drinks and red wine. Then dinner which was OK. No further beverages entire flight. Only tiny water on meal tray. They did follow up with coffee. IFE was so old and on a loop. Made 12 hour flight unbearable. I fly often and found these seats horrible. No room to move. Only plus were gate agents who were kind. Crew and security out of control and rude. Never again.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","P Le Vicount","United Kingdom","2013-04-01","LGW-RAK-RAK-LGW. Both flights departed on time despite poor weather in the UK. Not as in your face selling onboard as Ryanair do so no complaints. Crew were efficient and got the job done and got plenty of information from the flight deck en route. For what we paid I really cannot fault them if you follow the rules 99% time all will be ok.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","El-Naggar Tamer","Egypt","2013-09-30","Flew to Dubai and back to Cairo. Everything onboard was excellent. Departure check-in took about 1.5 hrs. Although I was travelling in business class and my bag tagged with priority when I arrived in Dubai my bag was the last out from the plane!","","","Business Class","","7.0","5.0","5.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Rob Bowden","United Kingdom","2015-07-08","After several Economy and Business flights on Emirates we'd accrued enough Skywards points to upgrade our return flight to First class. Emirates First class on the A380 is excellent, you get your own private cabin with closing doors. The seat is massive and very comfortable. There's a tablet remote control so you can adjust your seat into any position or lie-flat and control the TV etc. The cabin is well designed with lots of flat surfaces and a big pull out table/desk. There's a mattress and pillow behind your seat and you are bombarded with free gifts from Bvlgari, pyjamas, slippers, writing kit etc. The cabin manager will greet you and explain how to operate all the toys in your cabin and as the cabin wasn't full we virtually had our own hostess who appeared from nowhere every time you opened you doors. The food is excellent and served to order with plenty of well aged spirits, Dom Perignon, wines and soft drinks. This cabin doesn't have toilet cubicles it has bathrooms with a shower! There's also a self service bar near the bathrooms or you can use the bar at the rear of Business class. This was 8 hours of pure luxury although I would never pay for it as it's double the price of Business class which is also excellent on the A380.","A380, Boeing 777-300","Couple Leisure","First Class","Hong Kong to Dubai","10.0","5.0","5.0","5.0","5.0","5.0","5.0","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","S Rose","Israel","2014-08-06","TLV-ATH-TLV in July. Outbound full B747-400. Total chaos during boarding many of the home printed boarding cards did not pass the reader many passengers were asked to wait aside for new boarding cards for up to 20 min. Not a nice scene. Onboard no IFE the excuse ""short flight"" never heard of such a poor reason. Food was a warm bun with cheese or tuna and a bottle of water. Poor. Some passengers were offered choices between cheese or tuna some were not. Kids were offered nice toys or games nice touch. Return onboard B737-800 all went perfectly. Friendly and organized crew but same poor catering. This time IFE was offered even though flight was ""shorter"" than outbound. All in all good experience.","","","Economy","","8.0","4.0","5.0","2.0","2.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Farouk Mogheth","Thailand","2013-09-29","I am pleasantly surprised. Flew Bangkok-Cairo-Bangkok. Reservation a breeze online check in with mobile App painless. A new clean and comfortable B777-300 nice interiors and 3-3-3 seat configuration modern PTVs and reasonable selection of films. Cabin crew attentive food ok with reasonable selection of drinks and juices. Flight on time. All in all a good flight with no stress even if load factor was more than 98%.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Irvin","Australia","2015-07-07","Flights on time. Arrived in Dubai and stopped a good way from from the terminal. The flight from Dubai tracked through the South of Jordan to about Cairo and then to Madrid. This avoided the troubled area in the Middle East which was comforting. The available entertainment range is truly huge.","A380 & Boeing 777","Couple Leisure","Economy","Sydney to Madrid via Dubai","9.0","4.0","5.0","4.0","5.0","4.0","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Nick Serpell","United Kingdom","2013-03-28","MAN-TFS return. Comfortable flight on a fairly new Airbus 320. Paid extra for exit row seats as this was a 4 hour flight and that gave us the option of Speedy Boarding. However not so important now that easyJet have started offering pre-assigned seats which removes the scrum. Speedy Boarding does mean you can drop your bag at a special Speedy Boarding desk rather than queue with the majority of passengers. This saved quite a bit of time at both ends. We had checked in online and the airline's website suggests you just turn up and drop your hold baggage. However Easy Jet's definition of ""bag drop"" sees the same lengthy queues at desks that you would get if you were checking in at the airport. Seats were comfortable with the extra legroom that goes with exit seats. Cabin crew efficient and friendly. The food offering is perfectly adequate for the length of journey. Plenty of information from the flight crew. Bit too much use of the PA system by the cabin crew. Altogether I find easyJet perfectly adequate for short haul flights.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P Chronopoulos","Greece","2013-09-29","Last December from Athens to Kuala Lumpur via Cairo and Bangkok and return. The Athens - Cairo flight was on a 737-800 and the Cairo Kuala Lumpur was on an 777-300ER with a technical stop in Bangkok for 1.5 hours. The condition of the planes were very good and were quite new planes in all 4 flights the food was much above the average and also surprised to be served again with a full meal from Bangkok to Kuala Lumpur. The only thing is that Egyptair is a dry airline (no alcohol on their flights) which is not a big problem to me. The only thing I didn't like is the waiting in Cairo to get the connection boarding pass it takes ages the Egyptair lounges were quite old with not many choices. As I am frequent flyer with many other carriers I was positively surprised and they are much better than many European carriers.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Mlilo","United Kingdom","2013-09-24","The flight was meant to take off at 14.30 we didn't start boarding until 14.25pm on 12/09/2013. When arriving in Cairo for transfers the toilets are dirty. The overnight blankets are dirty with stains. When returning on 20/09/2013 I was given a snack and had not eaten it while trying to return it with the rubbish I was requested to put it in the pocket at the back of the seat in front of me. The experience was awful. Also delayed take off as there was no bus available to take us to the plane. When arriving in Manchester we waited an hour for luggage and it was just tiresome and frustrating. Entertainment was the worst going and coming I had to watch same film. Personally I wouldn't recommend Egyptair.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Rob Bowden","United Kingdom","2015-07-07","I have flown Emirates many times and the experience depends on how full and/or the attitude of the crew. This flight was excellent as it was only half full and I had a whole row of 4 seats to myself. The seats in economy are arranged 3-4-3 and quite comfortable, there was no one behind so I could recline my seat. ICE entertainment was very good but not the latest version as on the A380. The food was OK and they were generous with the drinks making several runs with the trollies during the flight and picking up litter. Unfortunately this is not always the case with Emirates, I've been on full flights with bad crew who are stingy with the drinks, slow with the food then leave your tray for 2 hours so you can't leave your seat, all deliberate tactics because they can't be bothered to deal with a full flight, over 300 people.","Boeing 777-300ER","Solo Leisure","Economy","Birmingham to Dubai","8.0","4.0","4.0","4.0","5.0","5.0","5.0","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Srisawat","Thailand","2014-07-13","TLV-BKK round trip. Flight was old and not comfortable. Service was non-existent on both flights. The tasteless food was given as if we were begging for it. When I asked for water from the crew it was also given in a similar manner. Apart from those interactions the staff was invisible throughout the flight. There was no on-board entertainment. Also we weren't able to hear anything the pilot said due to bad speakers. The toilet was filthy. Definitely not worth going through the excessive security and flying the longer route (to avoid other middle eastern countries) for such old plane and bad service.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","0.0","0"
"easyjet","/airline-reviews/easyjet","easyJet customer review","Stephanie Scott","United Kingdom","2013-03-27","It was not Easyjet's fault that we were delayed by bad weather and so we missed our connection to Edinburgh but they tried to profit from our distress by demanding £120 to transfer us on the next flight to Edinburgh the next morning. No offer of a hotel. Turned to British Airways for help who got us on their last flight that evening. What a difference better seats free drink and snack and happy staff.","","","Economy","","","2.0","1.0","1.0","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Albert","Tunisia","2013-08-28","TUN-CAI-JNB. It was good value for money. The most delay we got was about 15 minutes at JNB. If you are to fly Egyptair especially from JNB make sure you plastic wrap your check in bags its free and secures your luggage. Good Baggage allowance-46 kilos. What I like about Egyptair is that you don't have to stay overnight in a hotel you connect the same day. The plane toilets were clean food was excellent no alcohol though. The hostesses were very friendly and did their best. I wasn't really expecting 5 Star Emirates kind of service but it was great better than Air France. They must however improve in-flight entertainment. On the downside the Cairo airport toilets are not very clean. I will certainly fly Egyptair again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Rob Bowden","United Kingdom","2015-07-07","BRU-DXB on Boeing 777-300 in Business class. The check in was good,  and you get a fast pass through security and passports. They share a lounge with other airlines but it was ok with nice views over the runway. The flight was good with good service from the attentive staff who knew our names and occasionally stopped to chat. The food choices were good, good Moet champagne and a lot of drinks options with good aged spirits. The seats are is 2-3-2 and we always try to prebook 2 together by the window. ICE entertainment system is excellent, probably the best in the air, and very good noise cancelling headphones. The seat is comfortable with a perfect preset recline position but you can adjust it how you want or lie-flat. They provide a mattress if you want to sleep. DXB-BKK on the A380. The Business cabin is nearly all the top deck apart from 3 rows of First in the front. The seat arrangement is staggered so if you want to sit together your only choice is in the middle so you won't get a window seat. However these seats are surrounded by furniture so you're away from the aisle so very cosy. The service was excellent and the staff seemed happy to serve. The seat is different but just as comfortable and of course lie-flat. It has the same ICE system. However the beauty of the A380 is the bar or inflight lounge with it's long, comfy seats and plenty of standing area. Both flights were on time and you get a fast pass to avoid the long queues at passports in BKK and your bags have priority so will be out before you. And Emirates provide a free chauffeur service into Bangkok, we had a nice Mercedes.","Boeing 777 / A380","Couple Leisure","Business Class","Brussels to Bangkok via Dubai","8.0","5.0","5.0","5.0","5.0","4.0","5.0","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Sara Jacobs","United Kingdom","2014-07-08","Friday June 27th from London Luton. Returned on July 6th. I flew with EL-AL June 2014 London-TLV-London. 737-800 series from Luton. I find staff very friendly and always willing to help. Very acceptable food. Best thing about EL-AL is the security.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","J Lytel","United Arab Emirates","2013-03-25","I flew easyJet from CDG in Paris to Biarritz this week. Before I left I measured the size of my carry-on luggage to ensure it fit the easyJet requirements. It did. Yet when I arrived at the gate I was told I had to check my bag and pay 30 euros. I complained and asked to speak to a supervisor. This was the worst experiences I have had on a low-budget carrier. Ground staff were tenacious about my luggage. Completely unacceptable especially when the luggage fit the parameters of easyJets policy. Ground staff didn't like my laptop bag and wouldn't define it as one.","","","Economy","","","4.0","1.0","0.0","","","","0.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","H Etiwi","Saudi Arabia","2013-08-26","I have travelled with Egyptair for years. The latest was 3 days ago. The carrier was 777-300 . The service was excellent. Departure was delayed 15 minutes due to late passengers. Take off was professional as well as the landing. I enjoyed the PTVs. Journey was from CAI-RUH (Riyadh-Saudi Arabia).","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Barker","Australia","2013-08-20","AMS-CAI-KUL. Departed on hour late but didn't mind as it cut the transit time down in CAI. 737-800 to CAI with older style seats. It is a dry airline so juice or water offered pre take off by crew who did not smile. They also give out hot towels which are so hot you can't actually touch them. No menus offered on either sector toilets not maintained on either sector. Food is well below the usual standard of most airlines but ok ex AMS only. On arrival in CAI a bus meets the aircraft and whisks Business Class away promptly and we were impressed. Once inside the terminal it was a mess. If in transit you must visit the transit check in desk which has long lines of people. We noticed there was a desk just for Business Class so went under the rope only to be yelled at by Egyptair staff. Security was a joke and did not put us at ease. Star Alliance lounge is tired and wifi not working at all. No alcohol in lounge. Toilets are disgusting. On the next sector service was just as poor with unhappy staff and no real flow to the service. Flight stops in BKK for an hour then goes on to KUL. Most people left Business in BKK but staff kept upgrading friends and family in flight which became distracting. Upgraded children running around the cabin and pushing past us. Manager was standing during take off and only just managed to strap himself in as we were climbing into the sky. The service and meals were of poor quality and reminded me of air travel 15+ years ago in Economy. They are not world class and need a lot of work to get them there.","","","Business Class","","","2.0","1.0","1.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Rob Bowden","United Kingdom","2015-07-06","This was my first flight on the new Emirates A380. We flew Heathrow to Dubai in economy class (then on 777 to Delhi). I've flown on Emirates 777 in economy many times which is probably the best but on the A380 it's another level. My son and I sat in the back row of 4 seats in the front section, the flight wasn't full so we had all 4 seats to ourselves, a bonus. However the seats are wider with more leg room than on 777. The ICE entertainment system is excellent with over 100 movies for a 7 hour flight and the screen is big. The headphones are ok but I recommend taking your own to block out all noise. The service was excellent, maybe because it wasn't a full flight, and the food was good and they were quick with the drinks and made several drinks run throughout the flight. The next leg to Delhi was a 777 so I prebooked the 2 seats together at the back of the plane but when we went to the gate to board we were upgraded to business class, probably because the flight was full or overbooked but another welcome bonus. The business cabin is spacious with seat arrangement 2-3-2, we were in 2 of the middle 3. The seats are cocoon, lie-flat style so I slept this leg but my son stayed awake and enjoyed the Hennessey XO.","A380, 777","FamilyLeisure","Economy","London Heathrow to Delhi via Dubai","10.0","5.0","5.0","5.0","5.0","5.0","5.0","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sahil Malhotra","India","2015-07-04","Check-in took over an hour at BOM, despite the best efforts of the ground staff. Boarding was done in sequence and the ground staff ensured passengers didn't get away. Smooth flight, excellent cabin crew, comfortable seating, decent food, and loads of entertainment. Luggage at DXB took over 45 mins to arrive. All in all would still recommend Emirates for the flight journey.","Boeing 777-300","Business","Economy","BOM to DXB","9.0","4.0","5.0","4.0","4.0","4.0","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","S Rose","Israel","2014-06-30","B777 LHR-TLV. Warm welcoming crew at the door inclusive of head stewardess nice touch. Had a bulkhead seat which was comfortable. Free soft and alcoholic drinks followed by a delicious hot lunch Israeli Style. 2 water rounds on a 4 hour flight toilets clean cabin crew always smiled and ready to serve. IFE on demand but very limited selection. Great Israeli hospitality US carriers can learn one or two things about economy class service from ELAL.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","S Jones","United Kingdom","2013-03-18","I've flown EasyJet from Bristol-Nice Nice-Paris and Bristol-Geneva (and the corresponding return journeys). I've never found them to be anything less than excellent especially in terms of value for money. The flights are efficient and clean and the staff friendly and professional. Food is reasonably priced and tasty. They are always the first carrier i check when looking for flights.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","R Nash","Australia","2013-08-12","My partner and I flew ATH-CAI on 7 August 2013 (MS748). Flight departure was supposed to be 13.30 hrs. By 13.00 hrs there was still a big empty hole at the airbridge - no indication of any flight delay. Google told me the departure time was now 14.30 hrs. At 13.30 hrs Egyptair staff informed us there was a delay and handed out vouchers for a sandwich and soft drink. At 14.30 informed departure would now be 16.30 hrs. Greatly concerned as we would miss our connecting Qatar flight to Australia in CAI. Staff offered no assistance - they only insisted we should have told them we had a connecting flight earlier. Finally departed at 16.35 hrs. A321 seating was comfortable and flight attendants were capable. Flight time to CAI was extraordinary over 30 mins ahead of schedule. We arrived too late to make our connecting flight resulting in an overnight stay in Cairo. We tried to get assistance from Egyptair in CAI and merely got shunted off to Qatar Airways. This is the first and last time I will ever fly with this airline.","","","Economy","","","4.0","3.0","3.0","0.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Katherine Zeneral","Australia","2015-07-04","It was a great relief to finally have an excellent crew on this leg. My last 2 flights to BKK return left me so frustrated and very disappointed with Emirates. It's a shame for the airline because when you get an excellent crew, Emirates is a fantastic airline to fly with. Yesterday's crew provided lots of attention towards their passengers. My daughter was in economy on the same flight and agreed on the great service too. Interesting find was that when you book an Emirates flight on Qantas website, the chauffeur service is no longer approved even though it says you're eligible to it! Just be aware.","Boeing 777","Business","Business Class","Sydney to Bangkok","9.0","5.0","5.0","5.0","4.0","4.0","3.0","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Paul Atkins","Australia","2014-06-10","Flew from HKG to TLV last week on Boeing 777. Unlike my previous flight in the opposite direction this flight was very good. The purser and flight attendants were friendly and helpful. The food was tasty.T here were drink runs throughout the flight. The seats were comfortable for economy class. The toilets were kept clean. The entertainment system was on demand but programing was limited. It goes to show that the quality of the flight is determined by the crew and this is inconsistent on El Al.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"easyjet","/airline-reviews/easyjet","easyJet customer review","B Nicholson","United Kingdom","2013-03-15","In January 2013 my wife and I booked and expensive one week Italian tour now spoiled by EasyJet! We were attracted by the premium departure time of 11.35 from Gatwick on 13 May 2013 and return from Verona departing 15.10 on 20 May. We have just been advised that the flight departure time from Gatwick has been brought forward by a massive 4hr 35min which means we loose a night sleep and to add insult to injury our return flight has been brought forward by 4hrs 10min again loosing a nights sleep and breakfast. We are both retired regular fliers and have not experienced this level of disruption before.","","","Economy","","","3.0","3.0","3.0","","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Politis","Greece","2013-08-07","Athens to Kuala Lumpur via Cairo - economy (25/7 return 4/8). I was a bit worried because of the political unrest in Cairo however all flights were on time without any delays. Cairo to Kuala Lumpur was on a new Airbus A330-300 (2 years old) . Service adequate once food and coffee is served don't expect the crew to appear again. If you want anything extra you can ask for it and they will be happy to provide it. Excellent value for money I would recommend it to everyone who does not want extra pampering that usually is being paid at a premium.","","","Economy","","8.0","5.0","3.0","3.0","3.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Magdy Louka","Cyprus","2013-07-28","Larnaca to JFK via Cairo. Egyptair was the cheapest airline on the route and I was glad I took it. Cairo to JFK was on a new B-777 with great IFE with new films TV shows games etc. The food was quite good and generous with lots of drink rounds (Egyptair is a dry airline but that didn't bother me at all). The crew was nice and chatty. The bathrooms were kept clean throughout the flight. We were served 3 meals on the flight (dinner a hot breakfast and a hot snack). I would definitely fly them again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Andrew Reid","Egypt","2015-07-04","CAI-DXB, first leg of CAI-MEL with Qantas but this leg operated by Emirates. Check-in at CAI crowded but done professionally. On-time departure. Captain very good at communicating flight status and arrival information. Aircraft was quite new and well kept. Children's meals arrived before others and with suitable choices. Our meals ok but nothing special. Movie selection was a little disappointing compared to previous Emirates flights. I struggled to find something decent to watch. Unfortunately at DXB aircraft was parked ages away from the terminal, which meant a 20 min bus ride. Overall, a pretty good experience but still issues with making the Qantas-Emirates interaction feel seamless, especially at check-in and transit.","Boeing 777-300","FamilyLeisure","Economy","Cairo to Melbourne","6.0","4.0","4.0","3.0","2.0","3.0","1.0","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Bradley Baker","Cyprus","2015-07-03","Our flight (EK028) from Glasgow at about 2 left on the dot. The inflight entertainment was great and the meals were excellent! The cabin crew were friendly and attentive. Drinks service were often. The seat was extremely comfy and the 7.5 hour flight whizzed by! As we arrived at peak time in Dubai we had to wait a bit. (About 20mins). The following flight (SIN-DXB) was about 3 am and was an Airbus 380-800. We got to the gate as it said gate closing athough we didn't leave for another 30mins. We got served breakfast onboard. The flight was cold at the beginning then started to warm up. We had better inflight intertainment than the first flight we arrived in Singapore at about 15.00 (+5hrs from DXB)","Boeing 777-300 & A380-800","FamilyLeisure","Economy","Glasgow to Singapore via Dubai","8.0","5.0","5.0","5.0","5.0","5.0","3.0","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Jack Marshall","United States","2014-05-26","Flew from LAX to Tel Aviv and back on 777. Crew was curt and inattentive service is not a word staff understand please and thank you was like wise. The food was eatable but uninspiring plane was dirty.","","","Economy","","3.0","1.0","2.0","2.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","W Moger","United Kingdom","2013-07-23","I have flown 3 times a year with Egyptair from LHR to CAI then on the SSH and all the flights have been excellent except on the one occasion when my suitcase was not on the CAI/SSH leg. The Friday 10.30pm flight suits me and the couple of hours transit in Cairo is a small price to pay when you can arrive at SSH at 9.00am and have the whole day there. The food and drinks are fine why people especially British are expecting alcohol when it is a Muslim airline is beyond me and surely they can manage without a drink for a few hours. Price wise they often work out cheaper than Easyjet and you can take 46kg of luggage in economy without having to pay for it not to mention not having to pay for food drinks having the pleasure of IFE and flights that operate daily and at really convenient times.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","H Spies","South Africa","2013-07-18","They were the cheapest and the travel time was the shortest so we took a chance. Johannesburg SA to Cairo during June 2013. Then transferring from Cairo to Malta Island. I expected an old damaged plane with very old technology and bad service. On boarding I was surprised. It was clean comfortable and the leg space was more than I have experienced before with other airlines. When we departed from OR Tambo (22.15) the excellent service started. At 23.00 we received dinner. It was delicious. At 24.00 all dinner plates were removed. Flight was smooth and comfortable. Landed 5.55am breakfast served at 5am.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Adhith Shanmugasundaram","Italy","2015-07-03","It was my first time on Emirates Business Class and the experience was really good. The cabin crew were quite friendly and made me feel comfortable. The seat was good with numerous features and was surprised to see the big collection of movies. The meal was pleasing - I had pre-ordered a seafood platter, the dessert was good .The fast track security check coupons were useful at the airport.","Boeing 777-300ER","Solo Leisure","Business Class","BOM to DXB","9.0","5.0","5.0","5.0","4.0","4.0","4.0","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Lee","Australia","2015-07-02","While I did get my value for money, I wouldn't consider flying Emirates again. Ground service at Sydney airport was ok. Check-in was quick and smooth. However, at the gate staff were generally unfriendly and quick to dismiss people. The person managing the gate seemed tired and angry at customers. The plane was clean and quite spacious. The seats were comfortable and the inflight entertainment was very good. There was a very large selection of entertainment. However, the flight was significantly let down by the crew. When boarding, the flight attendant at the door sent me down the wrong aisle. When serving the hot towels, the flight attendant literally threw a towel at me. During the meal service, the flight attendant gave me the wrong order. Instead, she gave me my seatmate's order (and gave my seatmate my order). Additionally during the drinks service, the flight attendant seem bothered when I asked what tea they were offering. Ultimately I thought the crew were inexperienced, tired and annoyed. This was my first flight with Emirates, and it unfortunately has given me a bad impressions of the airline.","A380","Solo Leisure","Economy","Sydney to Auckland","5.0","4.0","2.0","3.0","5.0","3.0","5.0","5.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Subrahmanyam","United States","2014-05-25","TLV-LAX B777. Seat back when not reclined is too stiff and strains neck muscles. Just two meal services both very light. Very poor snack selections. IFE is laughable fuzzy video on fixed loop with obscure movies. That El Al cannot invest in state of the art IFE for such long flights is shameful. Flight attendants pretty curt and careless (delivered my special meal to the wrong seat and didn't check or apologize). While the 3-3-3 seat layout on the 777 helps the cabin still seemed very cramped.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Patrick","Belgium","2013-07-14","BRU-CAI-BKK in business class. As before the flat bed on the 777 between CAI and BKK makes it worth paying for a business class ticket. Food and service are so so but again I had a very good sleep on the night flight. On top I earned a lot of miles that I can use with any other star alliance partner.","","","Business Class","","8.0","5.0","3.0","3.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Akram El Dimerdash","Egypt","2013-07-09","CAI-BCN-CAI: Check in Process was fast and effective at CAI Airport business class cabin was nice with old fashioned seats but were ok and comfortable. The entertainment was good service was great delicious Egyptian and continental food. Lots of drinks offered. On arrival At BCN Airport the Luggage took almost 45 min to start coming I noticed that this is common at BCN airport. BCN-CAI flight was a nice one excellent service and food. At least the crew were smiling and welcoming.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Pavish Gupta","United Kingdom","2015-06-29","A very bad journey. We took flight from Glasgow to Dubai, when we arrived to Dubai airport our boarding pass was taken away by one of the Emirates staff and gave us new boarding pass without any information given - when we asked them, we have been told that our connecting flight from Dubai to Delhi has been cancelled. The cabin crew on flight were fantastic.","","Solo Leisure","Economy","Glasgow to Delhi via Dubai","2.0","4.0","4.0","1.0","","1.0","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Paul Atkins","Australia","2014-05-04","TLV-HKG Boeing 777. At check-in staff were so rude in their manner and speech to the passenger. Sold me an extra leg room seat that had no electric's no reading light working no movie screen working. When complained to the purser he shouted that it was not his problem. A fellow passenger an El All platinum ff member told me that the seats have not been working for a while. All the extra leg room seats electric's were not working. It is unfair to charge unsuspecting customers for seats that they know do not work. It is terrible being on a 12 hour flight without being able to read or watch anything. The food portions were tiny but tasty. The hostesses did not hand out landing cards for Hong Kong when I asked them they said it was not needed! Wasted 10 minutes having to fill them up at immigration. No drink service throughout the flight had to go get water which were given in tiny cups. Not a pleasant experience.","","","Economy","","2.0","2.0","2.0","3.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Joerg Dolski","Germany","2013-06-13","Business class on JNB-CAI in June 2013. At check-in onward boarding cards were not provided. Comment ""you have to get them in Cairo"". At boarding gate seat changed due to ""system error"" - in fact this was not correct but my good seat was provided to someone else. Onboard asked for another seat that was provided by cabin staff. Minutes later the Purser chased me away saying that seat was for the crew. Taken to seat directly in front of toilet. Blanket and pillow used amenity kit missing. No storage space for hand luggage as middle row does not have luggage compartments. Missing amenity kit was provided later. Upon arrival hand luggage of my colleague had ""disappeared"". Cabin crew unwilling to support but finally pushed the task to ground staff. Had to get our onward boarding cards at transit desk. Long queue (approx 30min.) for Economy but moderate waiting time at business desk. Afterwards long queue at security check for international connection flights. Actually only one X-ray machine with around 20mins waiting time. Finally only luggage was run through machine I carried my pullover jacket and mobile phone through detector but nobody reacted.","","","Business Class","","2.0","2.0","1.0","3.0","2.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Lim","Singapore","2013-06-09","Flew Egyptair Express from Luxor to Cairo on Embraer. Plane was in a clean condition. Flight was smooth and the seat had a lot of leg space. Service was normal except that the flight attendants did not bother to ensure that all mobile phones were switched off and that we were belted up. When landing there were no checks by the cabin crew and the flight attendant in the front was reading newspapers. I think they should charge lesser for such a short flight and service.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Vedo Ilic","United Kingdom","2015-06-29","Our flight to Dubai was delayed by 2 hours and Emirates didn't seem to care. We had one notification that our flight will delayed by 2 hours and not a word since. Staff appeared not experienced, disinterested and rather tired to serve. The cabin looked outdated and they run out of specific food although we were seated towards front of the aircraft. When our luggage was misplaced at Dubai airport, nobody had a clue what happened to it or where should we go. Waiting with 3 kids at the airport for over 2 hours wasn't fun. ","Boeing 777","FamilyLeisure","Economy","Moscow to Phuket via Dubai","6.0","3.0","2.0","3.0","4.0","1.0","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ashwin Narayanan","India","2015-06-28","Travelled on this very busy sector in middle of June 2015. The Check in process was smooth and I was given an easy access since was carrying an infant. I pre booked the seats and had booked for a bassinet seat and was duly accorded. Security and Immigration was smooth and fast. Aircraft seemed a little old but was clean. Seats were very narrow and had a limited pitch. However on account of us having a Bassinet seat got enough leg room for this short haul flight. The service was efficient, they took the drinks trolley thrice and served guests each time. The selection was food. Food was good but seemed very inadequate for a full grown adult like me. Departure and arrival timings were perfect. Inflight ICE System was good and had good selection of shows and movies, though the remote seemed a bit unresponsive at times. Overall very satisfied.","Boeing 777-200","FamilyLeisure","Economy","Hyderabad to Dubai","8.0","3.0","4.0","3.0","5.0","4.0","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","K Collins","Australia","2014-04-27","We flew Bangkok to Tel Aviv on 13/01/2014 and return to Bangkok 27/01/2014. Both planes were old Boeing 747s extremely cramped seating and not very clean. Food served was very average staff needed a lesson in politeness. On return trip we were asked if we wanted to upgrade our seats which we did as I had had both hips replaced. We accepted this and paid $99 each to be given two seats under the TV screen at the partition of the section I could not stretch out both of my legs as it was impossible. I asked the hostess to move the both of us as these seats had less leg room than we had previously been allocated. I explained to the hostess that we had paid for extra leg room and that it was impossible to sit in these seats for 10.5 hours. We were moved to the area at the kitchen which was more leg room. but the noise and traffic in the aisle was pathetic. To charge $99 each was nothing short of a RIP OFF. I suggest that It is about time that EL AL bought some new planes and retire these old planes to the Arizona graveyard. Never again.","","","Economy","","","1.0","2.0","3.0","3.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P J Trebuchet","United Arab Emirates","2013-05-05","DXB-CAI-BCN return flight booked last minute June 2012. DXB-CAI operated by a modern Airbus A330-300 however there was nearly no staff service cabin crew were rude and ignorant. Disgusting food dirty and smelly toilets on-board. No drinking water available. Chaotic assistance by ground staff at Cairo: ignorant and no English-speaking people who were even unable to tell us which was the local hour. At least I could use the Business Class lounge with my star Alliance Gold card. CAI-BCN: old tired B737-800 staff were ok onboard but awful food no alcohol served. Luggage delayed at arrival. The same happened on return: delayed flight from BCN-CAI no in-flight entertainment no alcohol available. They served twice the same meal on BCN-CAI and CAI-DXB with no choice available. Luggage delayed at DXB with no assistance whatsoever. How can these people belong to Star Alliance? Never again.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","S Sheth","United States","2013-05-01","We flew Business Class and the service was similar to economy class. Little to no water or beverages offered for the 11 hour flight- we had to keep asking for them to fill our tiny glasses (that is right no bottles for the passengers). The service was rude and staff seemed depressed. Inflight entertainment was very poor- movies that I have never heard of and limited selection. Earphones were economy class earphones. Be forewarned Egyptair is a dry airline no alcohol. That is ok if the rest of the service was ok but it was not. The seats were fine and a small pillow and blanket were supplied.","","","Business Class","","1.0","3.0","1.0","3.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Nirmal Jayan","Kuwait","2015-06-27","Flight was good and crew also excellent. Dubai airport a huge airport, but  there was no problem in finding the gate and the flight from DXB-KWI was amazing with lot of selection in the entertainment system. Food was excellent and the crew was also good. It was my first time in Emirates as well as the A380","Boeing 777-200 / A380","Solo Leisure","Economy","Kochin to Kuwait via DXB","8.0","4.0","4.0","4.0","4.0","5.0","2.0","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Harary Steven","United States","2014-04-22","I was traveling with my wife and my 6 year old and 3 year old. The seats I was assigned were split 2 seats together and another 2 seats together mid-way in to the plane. I was under the assumption that when I get to the airport I could ask them to place us near each other as it would be very inconvenient and uncomfortable to be separated from family members on a long flight like this. At the airport the representative said she would see what she could do. There were available seats closer together and closer to the front of the plane. The last thing I expected was that the tickets that were given to me would be taken away minutes after. For no apparent reason the representative revoked the seats. As she handed me the tickets she simply said that she could not give us those seats anymore and the only seats now available were the ones in all the way in the back of the plane. She assured me we were still all going to be seated together and now that's all that could be done. The reps showed no remorse. After boarding the plane I realized that they put my 2 kids with my wife and had me seated in the middle section of the plane. I had to ask someone to switch seats with me so I could be near my family. The seats were unacceptably tiny for a 10 hour flight I am an average sized man and I couldn't move my legs! The smell from the bathroom was absolutely unbearable! I stood up for most of the flight. Although I do understand that certain things are surely out of an airlines control but I do not comprehend why I was treated so poorly during check in.","","","Economy","","","1.0","3.0","3.0","3.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Yehuda Kovesh","Cuba","2013-04-28","23-29 April 2013 BRU-CAI-BKK-KUL KUL-BKK-CAI. Very poor service. Food not comparable to business from other airlines. No concern for safety. 777-300 ER on the long haul with flat bed that was a saving grace. Very cheap business class fare and you get what you pay for. Will not fly them again even with the cheaper fare flying was not a pleasure with Egyptair.","","","Business Class","","1.0","4.0","1.0","1.0","1.0","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Charles Kennedy","United Kingdom","2013-04-21","After a positive experience in economy recently I decided to fly them to China in business class due to a low fare plus the business class seat had looked very inviting when I walked past it on my previous flight. Indeed from LHR to CAI the seat was very nice although the service was very spotty just small things such as the cabin crew forgot to serve dessert to the last two rows of the cabin. Also if you serve a cup of tea with sachets of sugar perched on the saucer is it too much trouble to also include a teaspoon? I queued for ages for the forward lavatory before the milling flight attendants bothered to point out that there was also a lav aft. Basically an OK flight but with some weirdly amateurish omissions. Lounge in Cairo was a disgrace I spent most of the transit time crawling around on the floor of the ""business centre"" trying to get one / any of the computers to work (also wifi was broken). CAI to PEK was the long sector which I planned to make the most of the flat bed and sleep so imagine my disappointment to find that on this flight the seat was a much more old-fashioned ""Lazy Boy"" recliner and that after the doors closed the cabin crew upgraded all their friends which rather undermined the exclusivity of the cabin. Not worth paying for if crew use the business class cabin as a perk for their friends nor if the airline are deploying flat beds on short flights (LHR) and unsatisfying old seats on long flights (PEK). Had high hopes but totally disappointed by crew hard product and Cairo lounge. Not worth it.","","","Business Class","","3.0","2.0","2.0","3.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Sabaduquia","United States","2015-06-22","JFK-DXB on the A380. Hard product is great, excellent legroom, seats had decent recline and cabin was in good condition. IFE is top of the industry and is the best. Not only do they have a plethora of TV series but they have entire seasons. My biggest gripe about Emirates is the inconsistent service. Some of the flight attendants are wonderful but most of them on this flight were rude and unfriendly. Service was extremely slow and call bells were ignored. They had very terrible attitudes which is appalling. For example, during the breakfast service, a croissant was thrown at my tray because the flight attendant was simply too lazy to lean over a bit. Trays were also left in our tables for over two hours and when I tried to go to the galley and personally put it in the cart, I was met with a shrugged look. Catering was a disappointment and options easily ran out and were unimaginative, not what it used to be. DXB is also a mess and would try at all cost to avoid. Overall, still a decent flight but I would rather fly with another airline.","A380","FamilyLeisure","Economy","JFK to DXB","3.0","4.0","1.0","2.0","5.0","1.0","5.0","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Nicolò Riva","Italy","2015-06-20","MXP-JFK-MXP, both in Milan and New York I had to queue much time because I didn't use the web check-in system and aircraft was crowded. Ground service excellent and onboard service as well. During the outbound route crew offered snacks and dinner while on the inbound flight dinner and breakfast with snacks again. For every meal I had two option between a fish or meat and both were good. IFE is very nice with a big variety of films, music, documentaries, radios and so on. Seat were very comfortable although I flew in economy class on a 9 hours flight. Crew polite and available for requests by passenger. Outbound flight departed on time and arrived 20 minutes early in New York while inbound flight to Milan rejected take off so we had 40 minutes delay but we arrived in Milan just 10 minutes after the scheduled arrival time.","Boeing 777-300ER","Solo Leisure","Economy","MXP to JFK","10.0","5.0","5.0","5.0","5.0","5.0","2.0","3.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","M Alain","Israel","2014-04-11","We flew from Tel Aviv to Bangkok in March 2014. Airplane was a 747-400 in both directions but they hadn't the same configuration. On the flight to Bangkok on the lower deck there was business class in the front of the plane. On the flight back only economy on the lower deck. We decided to book Economy Plus for 150$ each way. On the flight to Bangkok we discovered that our seat were next to the kitchen. Needless to say that there was a lot of interference and I hadn't the opportunity to sleep much despite the fact that it was a night flight. The seats were as promised of an improved model with a higher pitch and a greater recline angle. On the flight back to Tel Aviv the Economy Plus section was situated at the front of the plane were generally you can find the Business Class. This time there was no kitchen nearby but the seats were of an older model with an increased pitch. El Al didn't deliver the same product on the two flights despite what is published on their site. The staff were efficient and kind as always.","","","Premium Economy","","5.0","3.0","5.0","3.0","1.0","","","1.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","David Grimbly","United Kingdom","2013-04-17","Economy Class to JNB from London and return. I enjoyed the trip seats were comfortable and I had leg room which is important as I am well over 6 ft tall. Food was adequate and service good.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Patrick","Belgium","2013-04-17","BRU-CAI-BKK-CAI-BRU. BRU-CAI-BRU on B737. CAI-BKK-CAI on B777ER. There are many airlines offering a much better business product but not at this price. Check in was smooth in BRU and in BKK transfer in CAI wasn't much of a hassle. All you need in the lounges in BRU and in BKK. Lounge in CAI is rather basic. Seating comfort on B737 was very good. I got a big seat and plenty of room. On the B777 the seat is also very comfortable and it can be converted into a slightly angled lie flat bed. On both long haul flights I had several hours of good sleep. Catering is nothing special. I got the same starter 4 times (some shrimps hidden in a lot of cocktail sauce) and the mains can best be compared to what you get in economy on some better airlines. Egyptair is a dry airline so only soft drinks and juices. Cabin staff do their job without pampering. Conclusion: it's a good deal when the comfort of the seating is more important than the dining experience. For this reason I will fly with them again.","","","Business Class","","8.0","5.0","3.0","3.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin Hiu","Saudi Arabia","2015-06-20","Complimentary limo, Check in and LAX Emirates Lounge all excellent. Crew friendly and hard working. Menu has been changed on this route (LAX-DXB), EK listening to the demand of frequent customers. But menu can still be improved. I noticed the entree of Seafood duo was excellent but Seafood duo again reappeared as main, which is odd.  Wine selection is good. Overall menu score is 6/10.  ICE is superb. A380 is superb. Cleanliness and on-time performance excellent. A good flight where I managed to sleep for 8 hours.","A380","Solo Leisure","Business Class","LAX-DMM via Dubai","7.0","4.0","5.0","3.0","5.0","5.0","2.0","3.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Gilad Noiman","Australia","2014-03-24","HKG-TLV-HKG flew many times over the last decade every time the level of service the quality of food and beverages and the condition of the cabin seems to get worse. Entertainment system always has faults seats are poorly maintained beverages selection is minimal and service between meals is hardly available if you have a window seat you can't find any steward walking the cabin and you must call one specially to bring you a glass of water. An email sent to customer service was never answered and even a survey initiated by El-Al which I had filled was left un-answered. I am a frequent flyer who will try to avoid flying with them in the future whenever possible.","","","Economy","","1.0","2.0","0.0","2.0","2.0","","","0.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Earl","United Kingdom","2013-04-16","LHR-ADD and ADD-LXR and LXR-LHR. Throughout the whole process from check-in (on all 6 flights) to cabin crew apart from a few exceptions the attitude of the staff was almost rude and uncaring. The security checks were inconsistent - sometimes water allowed on the flight sometimes not (even if bought in the airport) or once only if I paid the official! Food was just about acceptable but no alcohol. Film choices limited and many quite old. I would definitely not choose to use them again.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Gabriel Misios","Greece","2013-04-02","ATH-CAI-BAH return Business Class. Athens to Cairo B738 old and torn. Food was a cold snack tray of bad quality. No alcohol no IFE. Inattentive crew. Transfer to CAI smooth though the lounge less than average. Lack of alcohol even a descent coffee as they only serve instant. CAI-BAH EMB145 old and torn no business class seats narrow pitch. Awful food again no alcohol again inattentive crew.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Nieman","Canada","2015-06-20","This was my 6th flight on the A380 Toronto /Dubai/Toronto route. I had a 12 hour layover in Dubai from Addis Ababa so the airline put me up at their airport hotel providing transport and food vouchers. The hotel service was excellent. Emirates has a special area for layover passengers at DXB airport that have a layover of more than 8 hours. DXB to YYZ was full and crew were very busy. A380 has an excellent entertainment system which has many movies in CC .This is an extreme plus for me since I am deaf. The washrooms were cleaned. The food was excellent with ample choices. Lots of snacks with an open bar! The seat was comfortable even though a fellow passenger hogged up part of my seat territory. There was WIFI but I did not use it. Fellow passengers said that it was spotty. Crew fantastic, cheery and chatty with the passengers. They answered the call button when people used it. Smooth take off and extra smooth landing. ","A380","Solo Leisure","Economy","Dubai to Toronto","10.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Gold","United States","2014-02-15","TLV-JFK. Paid extra for more room seats. Seat was next to the kitchen area constant activity. When I asked the flight attendant to please close the curtain I was spoken to in a harsh manner and told I was waking everyone up. I was awake the entire 12 hour flight. What a disaster. I will never fly El Al again. Very rude and inattentive staff.","","","Economy","","4.0","4.0","2.0","3.0","1.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Muaz All Bakry","Malaysia","2013-04-02","AMM-CAI-AMM with them in economy. Both legs were on B737-800 although originally CAI-AMM we were supposed to fly an A320. Seat was ok but cabin temperature was too hot! With flight attendants it was hit and miss. The good things about MS are they operated from newer terminal 3 in Cairo and their CAI check in staff were good and presentable unlike their inflight crew. Food wise - it has gone downhill.","","","Economy","","4.0","4.0","3.0","3.0","1.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sarah Khairul Azhar","Malaysia","2015-06-19","JFK to Dubai with Emirates.  Since it was a long flight, I expected a nice sleep but was distracted with a long tantrum from a little kid throughout the flight. The aircraft condition was good, clean. Good flight entertainment but I hope they update the selections. The food is so-so because the bakery were served cold (croissant and bun).  The cabin attendant were friendly at first but maybe due to a long flight, they get tired when we were about to land, plus with that little kid. Overall, my journey was not the memorable one. It was because of negative things but not with good impression.","","Solo Leisure","Economy","JFK New York to Dubai","1.0","4.0","3.0","2.0","2.0","5.0","5.0","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Andre Da Cunha","United Kingdom","2015-06-19","My first experience flying long haul (London-Sydney) with Emirates in conjunction with Qantas, and  it has been a really frustrating experience not least an unpleasant one. Right from my 24 hr delayed flight to the customer care or the aftermath of my family vacation to the way both Qantas / Emirates handled my complaint and the treatment has been appalling. Qantas passed this fault to Emirates (operator) and Emirates blamed the airport ground staff for the delay due to a technical fault! Qantas wesbite is not very clear as there is no email contact available to directly liase with whoever's handling my complaint or customer care department. Customer service email is no longer in use, according to the automated response to my online complaint. ","","FamilyLeisure","Economy","London to Sydney via Dubai","2.0","5.0","5.0","","","5.0","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","D Farkas","Israel","2013-12-20","FRA-TLV Boeing 737-800. EL AL use the Luxx Lounge at FRA. This is shared with Condor TunisAir US Airways Qatar and whoever wants to pay. Packed almost no food available and before passport control. A hassle and not worth it. Crew onboard nowhere near as nice as on the TLV-FRA flight. Not addressed by name this time. While the seat is not a lie-flat seat like LX or BA use to TLV it is more comfortable than the so-called business seat that LH and OS use. There could be more recline and more space between the rows but overall fine. Food and wines were again very good. Overall not as my previous flight with EL AL but better than the product LH offers on this route.","","","Business Class","","6.0","4.0","3.0","4.0","3.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Harrison","United Kingdom","2013-04-01","London Heathrow to Luxor. Old aircraft. Poor food. Soft drinks served in plastic beakers. Cairo to London Heathrow. New aircraft much better. Aircraft not full. Food poor. Landing at LHR the aircraft was still taxiing but passengers stood up got luggage and then stood until pilot came to a halt. No requests from pilot to remain seated and cabin crew seemed totally uninterested. Would not recommend Egyptair.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Jagannath Pratyaya","United States","2013-03-30","Took BOM-CAI-JFK. Mumbai to Cairo flight was an old aircraft without any personal entertainment system. Food was served very late though was good. When landed at Cairo airport the crew asked if I am interested to visit the pyramids and sphynx I agreed for a fare of $35. It was an excellent trip when returned were lodged in a 4 star hotel with dinner and breakfast coupons. The next flight to JFK was superb with excellent PES. Food was good but the crew did not oblige my request for water. The price was almost $200 less than other airlines. Highly recommended if you want to save money.","","","Economy","","7.0","5.0","3.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Abbott","Singapore","2015-06-18","Generally, this was a very good trip. If I ever have an issue with Emirates, it is delayed or missed connections at Dubai airport, but on this trip all went to plan. Impressed by Emirates first class cabin compared to the price that Singapore Airlines charge for theirs. Food was very good. Only complaint is the older aircraft in use from Dubai-Nice, which has no wifi connectivity. ","Boeing 777-300","Business","First Class","Singapore to Nice via Dubai","8.0","4.0","4.0","4.0","4.0","3.0","2.0","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","D Farkas","Israel","2013-12-20","TLV-FRA Boeing 737-800. King David Lounge at TLV a pleasure quiet and with good food and wine. Onboard greeted by a charming purser and his colleague. Always addressed by name. While the seat is not a lie-flat seat like LX or BA use to TLV it is more comfortable than the so-called business seat that LH and OS use. There could be more recline and more space between the rows but overall fine. Food and wines fantastic. Crew were proactive friendly chatty and present at all times. Very good experience!","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Kofod","Denmark","2013-03-21","LXR-CAI-TUN A320. Domestic portion usual lack of security announcement and quick drink service. Upon landing in Cairo Security after security check from domestic to international flight - passport and boarding card check 4 times before even entering the aircraft. Worn aircraft dirty cutlery and cups (lipstick) - food bland and tasteless and the usual lack of staff attention for the remainder of the flight. I have no idea of how this airline ever made it to Star Alliance - lack of service questionable safety bad food and old aircraft.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Kofod","Denmark","2013-03-21","LCA-CAI flight operated by Egyptair Express on Embraer145. Aircraft in bad state dirty and worn. I think only difference to Egyptair Express and Egyptair is the uniforms. This short flight was full and service was very quick - small tray meal and drinks. As soon as service is over you will not see the staff before leaving the aircraft. Although being asked to switch off electronics many passengers onboard used their tablets and mobile phones during take off and landing - staff took no notice.","","","Economy","","2.0","2.0","2.0","2.0","0.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Michael Gardiner","United Kingdom","2015-06-17","EK863 and EK19 on 12 June and it was a seamless experience. I've been doing this route (or one to Birmingham) regularly for over 2 years now and appreciate the consistency of the service. The A332 Muscat-Dubai is rather old but who cares for a 45-minute hop, but service is still very good. I also had a free upgrade to First to go with one from Manchester to Dubai on the outward journey, so I guess that increases the feel good factor! The leg to Manchester on an A380 was perfect. The cabin crew were good , service was efficient. A good meal, an entertaining movie, a couple of hours sleep before a light snack and then chauffeur service to get me home.","A330-200 & A380","Business","Business Class","Muscat to Manchester via Dubai","10.0","4.0","5.0","5.0","5.0","5.0","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Veronika Kobesova","Czech Republic","2015-06-16","Im a frequent flyer and Ive tried many airlines on the way to India and back. I have to say that Emirates is simply the best one. Great prices, good transit airport at Dubai (ok, sometimes little bit crowded), really nice staff, good food and good connections. ","","Business","Economy","PRG to DEL via DXB","9.0","5.0","5.0","4.0","5.0","4.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","T Kohl","Germany","2013-12-04","FRA-TLV round trip. Best Economy Class food I have had. Seated at emergency exit felt like Business Class regarding seat comfort. Entertainment was better than Lufthansa (A321) on this route. Certainly and reasonably more security so needed to be earlier at the airport. Security staff were very nice anyway.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Kofod","Denmark","2013-03-21","CAI-SSH A320. Extensive security upon boarding. On this flight staff actually smiled. IFE screens did not work on the entire left side so no possibility to follow security instructions. Aircraft seemed clean but old and warn. Drinks offered very quick and then no sight of staff until you disembark. Many passengers onboard used their tablets and mobile phones during take off and landing - staff took no notice.","","","Economy","","2.0","3.0","1.0","2.0","0.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Jean-Pierre Ravyst","Belgium","2013-03-06","BRU-CAI-BKK in business class. After reading many complaints about Egyptair in previous years the negative comments changed to positive last year because Egyptair changed the type of plane to the 777-300ER. After a lot of hesitation I booked finally a ticket in business class for the above said trip. The flight BRU-CAI was a smaller jet so you cannot expect too much. Food and service were acceptable. The 2nd sector went from CAI to BKK (night flight). Food service and attitude from the staff was similar to other carriers while the flight entertainment was good but not super. The seats can ""almost"" be considered as a flat bed so a good rest is almost guaranteed. The lounges in CAI are very average where no alcohol will be served (neither during the flights) however if you buy your beer or wine in the food court you can drink it in the lounge. Overall satisfied and good value for the money.","","","Business Class","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Saif Madni","United Kingdom","2015-06-16","Flew from London to Jeddah, good flight, the one from London was empty, the food was excellent, seats good and crew polite. The flight from Dubai to Jeddah was however really full, nevertheless service very good and they gave hot towels in economy. The entertainment system remote was touch screen from London though not from Dubai. Great inflight entertainment though. WiFi is slow and very limited.","Airbus A380-800","Solo Leisure","Economy","London to Jeddah","10.0","4.0","5.0","5.0","5.0","3.0","1.0","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Phil Perkins","Australia","2013-03-04","Well Egyptair have come a long way since 2010 when my wife and I last used there poor service. We had a total of 10 flights this time around all internal flights. Modern aircraft all very comfortable and the service for once was friendly. No meals served as all fights were of about one hour duration around the country but you do get a cup of water or juice. All fights left on time and check in had no problems. After last time (2010) I was hesitant to fly Egyptair but I had no choice since it is the only internal air service in Egypt at the time. In short things have improved and I think after 10 flights over three weeks if they had not I would have noticed. I will not hesitate to fly with them again but international fights that's another question.","","","Economy","","9.0","4.0","4.0","2.0","0.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","F Riska","Singapore","2013-02-25","Istanbul - Cairo one way. Plane was changed from Boeing 737-800 to Airbus 320. Being a Star Alliance member and the higher ticket price to fly with them I expected that there would be inflight entertainment. I was wrong there was none at all. The seat that I got was near the emergency exit. While it has more leg room than the other seats the cushion was damaged. The window was a little bit dirty. Flight attendants and the food were okay.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Prathima Chawla","United States","2015-06-16","I have traveled on Emirates airlines since it's inception in the 1980s when I was a resident of UAE. My husband and I were very excited to become a part of the Emirates airline family once again when the routes to Asia from US were introduced. I flew the SFO to India (Bengaluru) route for the second time in 18 months last month (May) with a stop over in Dubai for 2 days. I received an e-mail confirmation 24 hours prior to my travel time. However, when I arrived with my 7 year old daughter at the airport to check in 2 hours prior to travel time, I was informed that our seats had been given away. I had even requested and reserved specific seats for our family 2 months prior to the travel date over the phone with an Emirates customer service representative. We had to wait 30 minutes and were then given 2 seats to travel to Bengaluru and then were made to rush to the gates to make the flight. I was informed by the agent who was checking me in that my seats were given away because I had not checked in online! I told her that I had received e-mail confirmation just the day of travel, confirming my seats and now I was being told that online check in was necessary to ensure getting seats to travel. Our family travels all the time in several different airlines and have never heard of online check in being required to confirm having seats! We had to deal with this same stress once again upon our return journey from Bengaluru at the Emirates check in counter. This time I had confirmed all our tickets online prior to travel as suggested. However, when we were ready to check in our baggage, we were told that my husband's seat was not available and they could not seat us together. We had to wait for 20 minutes and insist on getting the seats that we had requested and wanting to speak to the supervisor before we were finally given the 3 seats together. Once again, they said that they had to hold our seats as the flight was over booked and full. I fail to understand how this can happen to any passenger traveling on an international flight who had confirmed tickets 2-3 months prior to travel date! We arrived on time as per schedule at the airports both the times to check in luggage and followed standard Universal airlines protocol. There was no apology for all the inconvenience and stress that was caused when we were finally handed our boarding passes. The agents at the counter made it appear as if they were doing us a favor by being able to give us boarding passes and seat us together. It was very disappointing to experience all this by traveling on supposedly a World Class Award winning airline.","B777","FamilyLeisure","First Class","SFO to Bengaluru, India via Dubai","4.0","3.0","3.0","3.0","5.0","1.0","2.0","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Bergna","Switzerland","2015-06-16","ZRH-DXB and return on A380 which is a pleasure to fly as it give a little feeling of space in economy. Good seat width and very quite aircraft. Good service and food though not as good as the best asian airlines. Great IFE. 4 flights on Emirates and everything went fine. But the B777 in 3-4-3 should be avoided when possible.","A380","Couple Leisure","Economy","Zürich to Dubai","8.0","4.0","4.0","4.0","5.0","4.0","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Daniel Floeckinger","Austria","2013-11-18","Munich - Tel Aviv. In Munich they have their own building which is very hard to find. Everywhere policemen and interrogators ask you very personal questions. Baggage is searched without exception. I had a full body inspection with special interrogation because I often fly to Dubai and hold a residence Visa there. They try to be friendly but you feel that they don't want you. Seats are ok and food as well but no one speaks English with you. You can see that they actually understand you very well but don't want to answer to you. No smiles the entire flight. Inflight entertainment is not up to date. Movies are played in a look and I actually did not know one single title. All unknown stuff. Not very tempting on a 4hr flight. Never again.","","","Economy","","","3.0","1.0","3.0","1.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","D Fine","United States","2013-11-18","My experience was similar to many of the comments already written. I flew JFK-TLV-JFK. 747 outbound. 777 inbound. It is not the fault of El Al but the 747's faster speed combined with a strong winter tailwind made the JFK-TLV leg 9 hr 45 min. On the return (TLV-JFK) a strong headwind and the 777's slower speed made the trip 12 hr. 5 min. I am 6' 1"" (182 cm) so I am glad that I was in business class. I found the quality of service to be mediocre to non-existent. In spite of the long length of the flight and my being in business class I was impressed both by the poor quality of food and the lack thereof! After a 9.40am takeoff a breakfast was served. The main course was a tiny tasteless omelette. The next meal was 10 hours later (lunch). My seat malfunctioned. And as many others comment in the 10-hour interval between meals the cabin staff made themselves disappear. I would also repeat the comment that the planes are old and the toilets dirty. The real question here is: Does anyone care?","","","Business Class","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Glenn Biffen","United Kingdom","2013-02-23","Luxor to Cairo (return) didn't expect a drink or anything for this one hour flight so quite surprising to receive one! Cabin Crew on both flights were pleasant and although the safety routine was quite bizarre and sort of rushed all safety cards were up to date and in place. The return flight was the Express version of Egyptair and to be honest I couldn't tell the difference as service and friendliness was just as good. Both modern and clean aircraft utilised.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","G Smith","United Kingdom","2013-02-19","My wife has walking difficulties and requires wheelchair assistance. Shortly before arrival at Cairo my wife advised the cabin attendant and was told to wait on the plane for a lift. After waiting some time we along with two other people were told the lift had come and gone. The crew told us it had been recalled and would arrive shortly. It turned up about an hour later. It then went to another flight before depositing us at the terminal some ž hours after arrival. At this point we should have been met by our tour representative who would have our visas. We found out the visas had been purchased for all our group of 39 but could not find the representative. After some time we purchased new visas and the wheelchair attendant set off at high speed for the plane which had been considerably delayed. On the return the arrangements for a chair worked well at Aswan and the lift was there at Cairo but it deposited us in the terminal at the bottom of several flights of stairs and no assistance. The casual and inefficient attitude to handicapped passengers means we shall never travel Egyptair again.","","","Economy","","4.0","4.0","3.0","2.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sinead Sedghi khoi","Ireland","2015-06-16","I was shocked at how bad the service was from Emirates. The flight attendants were rude, abrupt and everything was so slow. We were delayed on the way there and again on the way back. Waiting an hour for baggage in Dubai!","","Solo Leisure","Economy","Dublin to Dubai","3.0","2.0","1.0","3.0","3.0","1.0","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Bergna","Switzerland","2015-06-15","DXB-NRT (777-300ER) and HND-DXB (777-200LR). Seat very narrow with the 3-4-3 configuration. Noisy aircraft. Cabin crew good but a little bit slow to serve the first meal (2 h after take off which means 5 am). Catering good in quality and quantity though not as good as the best Asian companies. IFE great. 4 flights on Emirates and everything went fine. But the B777 in 3-4-3 should be avoided when possible.","B777","Couple Leisure","Economy","Dubai to Tokyo","6.0","1.0","4.0","4.0","5.0","4.0","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","S Clewett","New Zealand","2013-11-12","I'm sure they're fine but they hardly every smile nor do they even try to speak in English. The food alright I guess but nothing compared to proper Israeli food. The entertainment is ridiculous. In a land known for ground breaking technology they have terrible choices of tv/music/movies that most English speaking people have never heard of. Movie starts once and that's it. I'm 5 foot 10 and I was squashed in the seats beyond belief for the entire time. I travelled on this airline as this is what was chosen by my travel agent - never again. I flew Air NZ from New Zealand to Hong Kong and then at the El-Al airline check we were interrogated and asked some incredibly personal questions. We then flew from Hong Kong to Israel - 33 hours in total - very disappointed indeed.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","N Dekker","South Africa","2013-02-15","AMS-CAI-JNB. AMS-CAI seats are nice and comfy old style of screens flipdown from bulkhead. Menu choice for BUS poor. Two options (chicken or fish) only and we were the 2nd row after us only fish was available! Priority disembarking in CAI very nice despite very dilapidated bus. CAI lounge not that impressive food offering average. Seat on CAI-JNB the old cradle type not even lie flat! Very surprised to see sleeper suits in the amenity bags handed out! Service very rushed and then the staff disappear completely until they rush you through breakfast again. Again food offering is very average. Egypt Air is a cheaper option for a business class flight and it really has no frills.","","","Business Class","","4.0","4.0","2.0","2.0","2.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Delaney","Germany","2013-01-14","FRA-CAI-BKK. Food good on both legs. Staff friendly although not active except at meal times. However if the passenger actively sought liquids these were available. New Boeing with lie flat seats CAI-BKK is very good I even got some sleep. Price excellent. Longer (4 hour) stopover in lounge which was acceptable (although dry except for beer). Good choice of older films on in flight entertainment system. Only critic is boarding: In Cairo no priority boarding or security. In Frankfurt chaos. Priority boarding called. Staff allowed a scrum to develop with business passengers really having to fight their way through economy passengers who resented letting anybody through and who attempted to hinder this physically. This is something which could really be handled better.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Schultz","United Kingdom","2013-01-11","CAI-JHB. Air stewards were polite but the air hostesses were sullen and miserable. I rang the bell to ask for some tea at 2am and the air hostess came to me and said ""What!"". On this flight there was no inflight entertainment whatsoever and we were offered beverages from a two litre bottle only at the start of the flight and that was all. I am used to being offered a can of cool drink or a hot drink throughout an international flight. Won't fly Egyptair again!","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Brown","United Arab Emirates","2015-06-14","Very full flight in economy but crew did well. Departure was slightly delayed but arrival at DXB on schedule. Seat comfort good with better than average leg room. Hot towels and menu cards are nice touches. Food good in terms of taste, quality and quantity. Excellent selection of premium drinks. Because of busy flight the crew took a long time to clear trays but requests for extra drinks were met. Toilets kept clean. ","777-300ER","Solo Leisure","Economy","Cairo to Dubai","9.0","5.0","4.0","4.0","5.0","3.0","5.0","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Janey Buckley","Australia","2015-06-14","Very disappointed with Emirates as I've heard people praise them. Where do I start? Touch screens for TV/movies did not work properly, I was constantly having to press it. I had two sets of headphones and neither worked properly. Attendants seemed constantly harried with poor time management skills, although they seemed to find lots of time to have a group gossip in the galley at the back. On the Dubai-London leg the young man in the window seat near me as getting wet from an overhead drip originating in the air outlet. When he asked politely if he could move he was told curtly no he could not, even though there were spare seats. Just before we touched down in London there was announcement could the five gentlemen who should have been travelling to London Gatwick make themselves known to cabin crew. How can the Emirates staff let people booked on a London Gatwick flight get onto a London Heathrow flight? We had a good laugh about that one. ","A380","Solo Leisure","Economy","Brisbane to London via Dubai","1.0","1.0","1.0","2.0","1.0","2.0","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","D MacInnes","New Zealand","2013-10-25","Cabin was dirty entertainment was a continuous loop so if you missed the start of a film you would have to continue watching because if you changed channel and watched another film you would have to watch it from the same point so you would miss the beginning. Service was poor - never came back when I requested another glass of wine and looked like they didn't want too help. They only smile if you speak Hebrew! Seats were cramped. Food was actually ok but not special - a bowl of hummus and pitta but no beer! Additional security hassles - again if you don't speak Hebrew they will give you an additional grilling in a pointless and child like way possibly searching you as well. A pointless episode as all other flights fly in to Israel without this hassle!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Tanner","Canada","2013-01-10","JFK-CAI-JNB-CAI-JFK. First 3 legs were comfortable lie back seats are a treat food was plentiful and palatable and as long as one gets a bottle of water at the beginning of the flight the absence of cabin service isn't a problem. Inflight entertainment doesn't offer a lot of choice but the screens are large. However there seems to be a blatant disregard for health and safety. On the last leg there was a large family with 5 badly behaved kids disturbing other passengers and interfering with cabin service throughout the entire trip. It's a wonder there wasn't a hot beverage incident. One child was still running around while the flight was landing on the tarmac! It was one of the worst inflight experiences I have had and the reason I have rated trip satisfaction as fair only.","","","Business Class","","5.0","5.0","3.0","3.0","3.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","David Graubard","United States","2013-01-09","Dec 21 CAI-LXR on A321. Flight scheduled to depart at 5.30am but left at 5.50am - not sure why as there was no other traffic around us. Flight was 50 minutes - flight attendants were friendly and provided snacks and a drink. Smooth landing and bus to terminal in Luxor. Dec 24 LXR-CAI on 737-800. Flight was listed to leave at 10.30pm on our reservation but at the airport it showed at 10.15pm departure. 40 people on the plane - so you could spread out. Seats were very comfortable. Drinks provided with a smile. I had always heard Egyptair was awful but I'd fly them again. Their business class seats on the 737 looked great.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Y Areemitr","United Kingdom","2015-06-13","Flew EK372 from Dubai to Bangkok on the A380. The A380 is a magnificent aircraft! Overall, very impressed with their service this time. Complete opposite to the previous times I've flown with them. The crew were superb, chatty and greeted passengers with welcoming smiles. During the flight they were very attentive and when called there were no grumpy faces! In terms of entertainment, I don't think any airline can beat Emirates' ICE entertainment system. It's fantastic and you'd never get bored with their selection of movies offered on their enormous screens (bigger than your standard iPad!). Loved their on board cameras too. Seats and legroom on the A380 are great - by far better than their cramped 777s! The plane was also only half full so I had 2 spare seats next to me. The food was good although I wasn't very hungry and didn't finish it all but needless to say there was plenty, not to mention the extra snacks offered on board. Emirates also give you real cutlery not plastic ones. Only downside is that toilets got quite dirty and weren't taken care of by the crew (but this of course is also down to careless passengers) and WIFI didn't work properly though with all of the above, you forgot it was even there. I shall look forward to flying back with them next month. I highly recommend.","A380","Solo Leisure","Economy","Dubai to Bangkok","8.0","4.0","5.0","4.0","5.0","4.0","1.0","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mishaya Chettiar","South Africa","2015-06-12","I have flown Emirates 3 times in the last six months but clearly customer loyalty means nothing to them. My mother, brother and I are scheduled to fly with them to Italy tomorrow for my brother's 21st birthday but we got a call from them today (less than 24 hours before our flight) to say that our flight has been cancelled and we have been moved to another flight. The problem with this is that we were scheduled to arrive in Rome at 07h25 in the morning after a short 3 hour layover in Dubai but now they were making us arrive at 20h20 in the evening after a 16 hour layover in Dubai! I have called Emirates countless times today and wasted my entire day trying to get an earlier flight and they say there is nothing they can do. We are only going for 5 days so to lose an entire day, have a 16 hour layover and lose out on all the tours we had planned is just unacceptable. Very disappointing. This is the last time I will be flying Emirates.","","FamilyLeisure","Economy","Johannesburg to New York via Dubai","1.0","2.0","1.0","","","1.0","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Borodin","Australia","2013-10-15","Flew Bangkok - Tel Aviv LY082 and return LY081 September/October 2013. Extensive security interrogations bordering on the ridiculous. Once on board the plane was quite dated and dirty. Entertainment system was too poor to bother with. Food was reasonably good (esp. the breakfast). Onboard service was minimal and cursory (not so much unfriendly just not particularly hospitable - compared to the Thai flight BNE to BKK it was the diametric opposite). Drinks (of all kinds) were not being served regularly but only once with dinner and there was no real selection. Overall it was reminiscent of Finnair on its Helsinki-Hong Kong flights but with an older aircraft. I would suggest avoiding this airline unless you have no other choice.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Harry Aronowicz","Canada","2013-10-15","YYZ-TLV-YYZ LY 030 on 8th of October LY 029 on 15th of October. Both in and outbound flights on time. Very friendly staff excellent leg room and decent sleep comfort. Plane very clean does not show its age. Entertainment has been significantly improved as now an IPad with a large movie selection is being offered. What makes these flights much better then the competition is their scheduling. Both flights are overnight and both arrive in the early morning hours in Tel Aviv and Toronto. This allows to maximize time - staff does its utmost to allow for a long ""night time sleep"" and jet lag is minimized. An added bonus is their very competitive pricing in Business Class.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Christodoulos","Greece","2013-01-07","Flew ATH-CAI-KUL (via BKK) and back. Service was good plane for ATH-CAI-ATH was 737-800. The long leg CAI-KUL via BKK is on a new 777-300ER with PTV. Meals were good planes clean price for ticket very competitive and all flights on time. Flight attendants were helpful. I will fly with them again in the future.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","L Parker","Austria","2012-12-14","Short haul flight from Cairo - Hurghada / Hurghada - Cairo. Check in ok. Security checks poor. Small Embrarer plane. Flight down was uneventful except for flight attendant standing for landing at the back eating a bag of potato chips. Return flight we requested last row seats at the back again but was told they were for staff. We were seated in the 2nd last rows. After door was closed flight attendant closed both back seat window shades and preceded to have a sleep! Stayed asleep until other flight attendant was half way down the cabin serving drinks. No second checks for landing no cups collected. No concerns for passenger safety whatsoever.","","","Economy","","2.0","4.0","1.0","0.0","0.0","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","S Patrick","Austria","2012-12-13","BUD-CAI in Business. MS operates the BUD-CAI leg on EgyptAir Express planes. Poor service in business class. Same meal like in Economy. Unfriendly flight attendants. Never saw them again after first meal and drink service. No inflight entertainment. Although priority tag on my bags my luggage was one of the last pieces after arrival.","","","Business Class","","3.0","1.0","1.0","1.0","1.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin D Hiu","Saudi Arabia","2015-06-07","DXB-LAX - June 4th 2015 - The positives: Flight departed and arrived on time complimentary chauffeur reliable pleasant and polite A380 is a great plane to fly in and off course the unbeatable ICE IFE system with large screen in Business very few airlines in the world can beat Emirates on this one. They also have changed their menu on this route a welcome initiative after goodness knows how many years the previous menu has been served on the route. The mediocre part of the trip: Service quality difference between the multinational cabin crew. Some goes the extra call of duty being very accommodating some gives you the impression that they wish to be elsewhere one stewardess was just unpleasant - I do not need to justify my second request for a burger as the serving was minuscule as a mid-flight meal. Mid-flight desert was excellent. Breakfast main sounds appetizing on menu - poached eggs turned up rather disappointing the termed boiled is more appropriate the accompanying Salmon Potato Rosti was soggy rather than crisp. Overall a disappointing plate that is just so far from its description in the menu. Lunch menu prior to arrival on the other hand is excellent. Seared Tuna loin on edamame is a welcome change to the rather boring Arabian meze. Shrimps served with polenta is a welcome option to the permanent features of the menu the plain old steak and Indian inspired dish. Dessert is excellent. Menu on this route still needs to be perfected and I know Emirates can do this judging from quality of meal/wine on board of other route (SYD-DXB).","","","Business Class","","6.0","3.0","3.0","3.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","David Houlihan","United Arab Emirates","2015-06-06","DXB - Istanbul - DXB Y class. Gold member with EK regular flights mainly Long haul in J class this was a business trip. Both flights full to the ceiling both flights late by one hour staff obviously over stretched but in no hurry and not one I ever saw smile. Entertainment would have been good as usual with EK except the ear phones I had and changed twice were useless due to the engine noise and two men talking behind me so could hear nothing. Staff service as mentioned massive difference from J class really is a case of get them in and get them out. No call bell answered ever actually looked at me and walked off - never again Y class EK. For 1000 USD$ for a supposed 4 hour flight - crazy.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Tourek","United States","2012-11-29","Flew direct from JFK to Cairo. We were expecting the worst and were pleasantly surprised. Flight to Cairo was on a new plane with individual TV monitors. The flight was half full. Staff were attentive. The return flight was full because of hurricane Sandy. Still new airplane and attentive staff. I have certainly flown a lot worse and would not hesitate to fly them again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","L MacDonald","Canada","2012-11-09","Planes were old shabby fixtures broken service was surly boarding process chaotic luggage delayed. In flight entertainment very limited. I was moved from my business class seat to a smaller bulkhead location because it was a long flight and the crew wanted to use the seat. This itinerary was a Star Alliance reward redemption therefore unable to comment on value. The same itinerary included flights with Air Canada Lufthansa and South African Airlines - who were stellar in every category.","","","Business Class","","1.0","2.0","1.0","4.0","1.0","","","0.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","P Davis","Australia","2015-06-06","Flew LHR to MEL in business class. Trip I take 3-4 times per year on EK (both economy and business). Over a 12 month period Emirates scores very high on the overall product and their planes are new and very comfortable. i write this review because the last flight was plagued by uninterested cabin crew menu that never changes lack of non alcoholic beverages to match wine/champagne list (unlike Etihad and Qatar) food that was poorly reheated (business class) bread selection (again unchanged but truly awful in taste and texture) and lacked freshness and flavour.","","","Business Class","","3.0","5.0","1.0","1.0","5.0","","","3.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Holtz","Switzerland","2013-10-07","Zurich - TLV - Zurich on 737-800. Seat 23A. Seating was more comfortable and spacious than you would expect on a single-aisle aircraft. Cabin and toilets were very clean. Food was tasty generous servings and very friendly and responsive flight attendants on both flights. Alcoholic beverages offered with the meal services and frequent cabin walk-throughs with water and soft drinks throughout this 4 hour flight. Punctual departures both in Zurich and TLV. The comfort in seating and meal service was like on a long-haul aircraft. However EL AL lags behind in the entertainment business as there were only small foldout screens on the sealing. Overall I would recommend this airline to any traveler from Europe to Israel. Very friendly and uncomplicated service including the security personnel - they were very thorough yet very polite.","","","Economy","","9.0","5.0","5.0","5.0","2.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","E Guest","United Kingdom","2012-11-09","Cairo-Sharm el Sheik. The flight itself was absolutely fine with very pleasant staff etc. What was really shocking was when we landed our baggage wasn't there and we subsequently found out that when the plane is too heavy they leave some of the bags in Cairo to go on the next plane! Three families (incl us) had no bags. We then had to go to the hotel and then later return via taxi to the airport to collect our bags from a later flight! When I was leaving the plane I noticed that some passengers hand luggage that was too big for the overhead lockers had been put on some spare business class seats. All this apparently is standard procedure on Egyptair. I won't be using them again.","","","Economy","","3.0","5.0","5.0","5.0","0.0","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Derek Salter","South Africa","2012-10-29","AMS to Johannesburg via Cairo. Helpful check in good onboard service. On time departures for both flights. Easy transfer at Cairo. Good fare. Let down by an old plane from Cairo to Johannesburg where toilets were smelly some toilet doors wouldn't close properly and water not working from some taps. The seats have been used for so long that the covering on the foot rests have been completely worn down to the metal. As I have said before it really depends on whether you get a new or old plane as to the overall experience from Egyptair. Recommended only if you are prepared for this possibility.","","","Economy","","6.0","3.0","4.0","5.0","2.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Mark Knowlden","United Kingdom","2012-10-21","LHR-CAI-AMM and JED-CAI-LHR. All flights on time with clean modern and comfortable aircraft. Wasn't expecting much from CAI as a transfer point but was very simple on the way out. Return was more hassle as we were bussed to another terminal for arrivals which didn't have a transfer point and then bussed again to the main terminal. Friendly crew all round and tasty if uncomplicated food. An excellent price for this business class trip. Will definitely consider Egyptair in future if schedules and price are right. Overall a good impression from my first flights with them.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Bertoni Matteo","Italy","2015-06-04","MXP-JFK return in Business. Aircraft's B777 and A380 brand new seats so comfy as usual their multicultural staff is very professional and attentive to each passenger. Food and wine were also top notch. Their service is really far away the best on the market from Italy to US. Real value for money. Recommended.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","L Norton","United Kingdom","2013-10-02","Flew LTN to TLV and return back to Heathrow both in business class. Flight delayed by 2 hours on the way out and was called and emailed by El Al. The lounge at Luton is nothing special food supplied by a local kosher milky restaurant. 767 was ok it's old and dated but the leg room is great. Seat in front reclines back which does encroach on your space and they give you an iPad as a tv. I travelled with a toddler and the kids meal was okay. Return back on a very fully 747 and really enjoyed the flight. Excellent cabin crew who were lovely and had no issues.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Ken Wilkins","United Kingdom","2012-10-17","Had to fly back to UK quickly. Good comfortable seats with foot rest and 10"" IFE screen. Service and food were fine although no alcohol served. Only observation I would make is that flight attendants do not give proper consideration to passenger safety as we were coming down to land at LHR one passenger continued to sleep across two seats reclined arm rest up and seat belt not secured. She was passed at least twice by cabin staff who took no notice and the plane landed with the passenger still in this position. This was Cairo to LHR flight on 11th Oct 2012.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","E Hicks","United Kingdom","2012-10-14","The aircraft was comfortable and clean and the seats gave generous leg room. The cabin crew were very pleasant and courteous and the flights were punctual. The food served on the flight from Cairo to London was however inedible. I had beef and my wife had chicken and both meals had completely dried up. They had obviously been kept hot for far too long. The food on the outbound flight was slightly better but was still far below the quality I have experienced on other airlines. I make these comments to be helpful as other aspects of the flights were excellent.","","","Economy","","7.0","5.0","4.0","1.0","3.0","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Derek Salter","South Africa","2012-10-14","Johannesburg to Heathrow via Cairo - economy 11/12 October. Both flights arrived early and both were new planes. Checking in and transfer easy. Service on board excellent good food helpful staff and comfortable seats with excellent entertainment system. And a good fare as well. If you get Egyptair's new planes then you really can't go wrong. I have used them a few times in the past and this was by far the best experience.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","David Goldspring","Australia","2015-06-01","Flight EK418 BKK to SYD. 2x3x2 configuration. Seat adequate with duvet addition making it more comfortable to sleep. Food and beverage selection limited and food quality just average. Staff very aloof and inattentive. Inflight entertainment was good.","","","Business Class","","2.0","3.0","1.0","2.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C H Loh","Malaysia","2015-06-01","26-27 May DUB-DXB. 27 May DXB-KUL. My best Emirates flight yet. First off their website is excellent I checked in online and paid for excess baggage at a discount this let me drop off my luggage without any hassle. The flight was smooth all the way every staff member I met with were very friendly. Though the seats weren't perfect I managed to catch a snooze on the flight! If there were any shortcomings I surely didn't notice it because the only impression I got was that I would be flying Emirates once again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","R Cohen","Israel","2013-09-30","Flight delayed more than 3 hours so I missed an important meeting. Earlier notice would have given me time to find an alternative. The staff didn't even try to help and find a solutions. The food inflight was inedible. The entertainment system was ridiculous and included a poor quality public screen. The flight price was extremely high compare to the value.","","","Economy","","","2.0","3.0","1.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Sutton","United Kingdom","2012-10-01","LHR-CAI-SSH. Rude staff poor food no alcohol - only warm flat soft drinks served from 2 litre bottles. On the return journey the plane was overbooked resulting in not being able to sit together despite booking and reserving seats and one poor woman had to have her child on her lap for the whole flight despite having paid for a seat! Add to this they left our luggage in Cairo and we had to wait a day and a half to get it. We will never fly this outfit again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","David Huntley","Canada","2012-09-19","IST-CAI-BKK-CA-IST. There is a big difference with Egyptair on their new 777 aircraft and the old 737's. So IST to CAI was a complete mess people with so much baggage in their laps arguments over taking over people's seats and the check in process was insanity personified. Instead of sending everyone away to re- pack their bags they make you wait as people do it at the check in desk. And you wait and then you wait some more because every other person on these flights into CAI is carrying way too much baggage and trying to sneak it in. I was dreading the 777 to BKK but lo and behold it's like a different airline! Modern clean and bright plane crew in complete control of the cabin. Amazing difference. Same on the return. Not sure I would do it again on MS flights although my time in the three cities was great.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Tarik Elhadidy","United States","2012-09-16","Flew the JFK-CAI-JFK and thought it was fantastic. flight was on time. 2 hot meals and a pre-arrival snack drinks available the whole flight. The entertainment system was quite nice but needs to be updated.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Patricia van Boekel","Netherlands","2015-06-01","11/5/2015 EK 148 AMS-DXB. 15/5/2015 EK 652 DXB-MLE. 24/5/2015 EK 657 MLE-DXB and EK 149 DXB-AMS. We had the pleasure to fly with the Emirates for a trip from Amsterdam to Dubai and from Dubai to the Maldives. It was a very pleasant flight and the service on board was excellent. Looking forward to fly with Emirates again!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Assaf Schwartz","Israel","2013-09-02","Tel Aviv-Munich-Tel Aviv and Tel Aviv-Milan-Tel Aviv. Captain was very nice and welcoming like all flight attendants. The meal was ok. Flew with old Boeing 767-300ER and Boeing 737-800ER. For short flights the 767 plane is ok and the 737 is less comfortable. Entertainment was a little bit poor no individual TV's.","","","Economy","","7.0","3.0","5.0","4.0","2.0","","","3.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Dor Brown","Israel","2013-07-30","TLV-YYZ. YYZ-TLV. Captain was very nice and welcoming like all flight attendants. The meal was ok. However the aircraft was an old dirty Boeing 767-300. It was very uncomfortable and small. The onboard entertainment was very poor. No individual TV's for this 12 hour flight! Wouldn't recommend for long journeys.","","","Economy","","2.0","2.0","4.0","4.0","1.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Derek Salter","South Africa","2012-09-04","Economy flights AMS to JNB via CAI - 2 Sept. On time flights in both cases. Helpful staff at check in at AMS and on board. Food on first flight poor on JNB flight excellent and special meal provided. Easy transfer at Cairo. Both old planes with one toilet not working on AMS-CAI flight. Noticed no problems with the JNB plane - just looking worn with overhead entertainment only. Staff on both flights helpful and pleasant. Provided you are willing to accept an old plane should that be your lot then I will recommend this time because Egyptair works in other ways - good fares with pleasant and helpful staff.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Merszei","United States","2012-08-28","LOS-CAI-JFK. Best value for money based on short notice but required 12-hour layover in Cairo. Egyptair gave me a meal and hotel voucher as standard procedure! Flight from LOS was uneventful but decent; 737-800. The flight from Cairo to JFK - new 777-300ER. I requested a last minute upgrade to their Business/First and got it for $595 USD. A steal for a 12-hour flight! Excellent service and comfortable business class full-sleeper seats.","","","First Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Field","Australia","2015-05-31","Auckland to Sydney EK413 28 May 2015. Drink trolley came 15 minutes after the meal trolley. All passengers around me had therefore finished their meal before being provided with a drinks service. Dinner menu offered Beef or Chicken however the option was in fact Fish or Beef? The crew in the mid section of the cabin seemed very disorganised and lacked supervision. I activated the call button and it took 20 minutes to have any attention given and I was not the only passenger in this situation.","","","Economy","","3.0","3.0","1.0","2.0","3.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","S Kaczur","United States","2013-07-24","JFK-TLV TLV-JFK 747-400 rows 25 and 26 seats a/b/c. The cabin definitely showed its age but appeared clean. Lavatories were also clean and remained so for the duration of our long flight. Service on board was not overly warm or friendly but certainly adequate and responsive. On the outbound quite a few seats open in Economy Plus section a couple of rows in front of us and the flight attendant offered to let my husband sit there so my son could lie down across 2 rows and sleep. Food was adequate for economy class (but no alcoholic beverages offered except for red wine). On the outbound my seat cushion in 26A was loose and there was a big gap in the back exposing crayons and a number of other little goodies left over from previous flights. On the return we sat in row 25 just behind Economy Plus. When the people in front of us reclined they may as well have been sitting in our laps! Good for them regarding the recline horrible for us. Speaking of recline my seat and my son's seat would not stay reclined and I kept having to adjust them. Entertainment system completely antiquated and limited! Thankfully I had a good book to read and it was a night flight! Overall I would probably not fly El Al again until they update their equipment into the 21st century.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Karim El Kallini","Egypt","2012-08-23","CMN-CAI. Check in was organized fast track security was very fast lounge is average boarding was organized took off on time. Seat was very poor for a business class seat the food was horrible. My screen was not working I changed to 3 seats and finally on the third seat it was working the screen is very small the crew disappeared after meal service. Overall a bad flight.","","","Business Class","","2.0","2.0","3.0","2.0","3.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Derek Salter","South Africa","2012-08-23","Johannesburg to London via Cairo - 20/21 August. Good fare check-in simple easy transfer at Cairo staff helpful and pleasant with special meal as ordered and ok. Egyptair is an airline of two halves depending on whether you get a new or old plane. Plane to London was new - 777 - with excellent seats and entertainment system - didn't feel cramped although completely full. Plane from JOburg to Cairo old and it showed. Parts in the toilets were kept together by duct tape and cable ties the overhead screens were not all working and entertainment offered dire. Also just as plane was taxing one of the toilets overflowed and it ran back through the plane during take off. Fortunately it was clean water staff mopped it up purser came to apologise and those affected could move. So handled well but until Egyptair replaces those planes and the experience is hit and miss I can't recommend despite so many other positives.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","5.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","G Whyte","United Kingdom","2015-05-31","Flew to Perth stopping off in Dubai. Not overly impressed with Business Class Lounge in Heathrow a very limited breakfast. Boarded their new A380 and it was fabulous. I thought I was in First Class initially. Very comfortable and spacious seat and huge screen and many up to date films to watch. Very pleasant and efficient cabin crew who dispensed hot flannels (face cloths) regularly. The food was excellent and the bar at the back well words pass me. 18 year old Chivas Regal and top class nibbles (nuts and savoury biscuits). The entire flight was a singular joy and if you are using Emirates do try to upgrade if an A380 is the plane being used. Even the US pilot (he told us) seemed to have a purr of happiness to be flying this wonderful beast. So why the low assessments I hear you asking? Well it started going downhill after disembarking. Had to undergo another bag and body security check (not Emirates fault). Then the nightmare trying to find the gate for the second flight. I was given so much false information. Finally got to check in which was slow and ponderous and another bag and body security check. This time a Boeing 777. Oh! what a difference. It was old tired worn out and uncomfortable. The seat could lie flat but was very narrow preventing changing positions when sleeping. The television screen was significantly smaller too. The cabin crew were very friendly and pleasant and the food was good (just as well I like fish though). The difference between the A380 and the Boeing 777 was astounding. Come on Emirates do something about this.","","","Business Class","","5.0","3.0","4.0","4.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Anderson","New Zealand","2015-05-31","Flew EK725 from Dubai to Dar Es Salaam 19/5/15. I often fly this route after flying from New Zealand and always prefer this older 777 as it consistently has a great crew brilliant service and food/drink. Much more attentive than the huge long business class on the A380's where crew walk for miles to ferry food and drink. I only marked them down on the seat as it is an older one and same for the inflight entertainment otherwise I would rather fly these older planes than the 380's apart from the bar area of course.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Barbara Holland","Australia","2015-05-31","I travelled from Perth to Dubai on 28/5/2015 and from Dubai to New York on 29/5/2015. I thought the food was excellent and the seats were comfortable. The flight attendants on both flights were nice and friendly. Even though both flights were very long they seemed to go quite quickly. I will fly Emirates again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Howard Levin","United States","2013-07-10","Flew to Tel Aviv from JFK. Purchased Economy Plus Seat for $149 (One Way). Had more leg room but seat was very uncomfortable. I'm not obese but large enough that I felt like I needed a shoe horn to get into and out of the seat. Foot rests were useless. Was in Row 1 - no overhead storage. Fiasco getting my luggage at arrival. Crew speak very softly on microphone. Aisles are so narrow because airline is packing as many passengers onto aircraft as they can. I heard complaints about legroom in Business Class. Not worth extra investment I'm told. Eleven hours is a long time to be cooped up in such a tiny seat. Return flight was better but passenger comfort is not a priority for El Al. Security was fine. Most of the staff were very pleasant and fine. I would try another airline next time.","","","Economy","","4.0","1.0","4.0","4.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Walsh","United States","2012-08-13","Istanbul (Ataturk) to Cairo coach. The plane was modern and comfortable and relatively spacious. The meal was bad but edible. Dry airline so if you like a drink in-air plan accordingly. A fight of some sort broke out in the rear of the plane which flight attendants managed to resolve reasonably quickly. Departure wasn't too late and arrival was ahead of schedule.","","","Economy","","5.0","4.0","4.0","2.0","1.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Dadykin","Netherlands","2012-08-06","AMS-CAI-BKK-KUL. Everything on time clean and new aircraft's good attentive service good food (a letdown during CAI-BKK). It is just as good as many other airlines. I am not a drinker so a no-alcohol policy was a extra treat for me.","","","Business Class","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Hida","New Zealand","2015-05-31","Travelled NZ to England 3 flights both ways in May. I think their standards have slipped having flown with them several times now. My main gripe is the miserable cabin crew. Hardly anyone smiles or gives eye contact. The food was ok but quite repetitive. We often didn't get to choose the meal we wanted as ""they had ran out"". It's a pity you can't give an indication of which meal you would choose prior to the flight so they can get more accurate supplies. Meals seemed a bit disorganised and drawn out at times and we couldn't believe that they abandoned the last ""sweet snacks"" round after serving half the cabin. We thought the staff were going to get more supplies or we would be served later but no. We got nothing. Then it was time to land with a 3 hour wait for the next connection so we had to purchase some drinks and snacks in the airport to keep us going. Maybe they left it too late to start the snacks round. But again better organisation is therefore needed. The staff were not seen much in between the food and drinks serving unless somebody called for them. On previous flights they often came round with extra water. But this time hardly at all which left us quite dehydrated as I didn't realise till the end you could self serve from a point on the aircraft. This should have been made known to everyone at the beginning of the flight. We had the Airbus for all of the flights which was a great. The entertainment and leg room were much needed on such long journeys. All in all we are keen to try a different airline next time.","","","Economy","","5.0","4.0","2.0","3.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Samson","New Zealand","2015-05-31","May 2015 EK418. BKK-SYD-CHC fantastic as usual. Emirates are my airline of choice and they have been for some years. My flight was on time staff were excellent and there was nothing to grumble about.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Brett","United States","2013-07-10","JFK to TLV and back to JFK in June 2013. My second time flying them. El Al's product has improved but it is still a far cry from Cathay Pacific Singapore Airlines and other top-flight international airlines. While staff were very good everything else was mediocre. I don't sleep well on airplanes but the economy class legroom on the 747-400 was inadequate and made a very long flight rather uncomfortable even in an aisle seat. Food was OK but I don't understand serving breakfast for a second meal on a daytime flight when it is already 2 pm at the destination. Because the second meal was breakfast there was no soda served so my choices were water tea and coffee. While it was nice to have PTVs in economy the screens were very small and the viewing options limited. I recommend going with another airline even a U.S. one.","","","Economy","","5.0","2.0","5.0","3.0","3.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Dhuuka","United Kingdom","2012-07-26","DXB-CAI-LHR after completing 3 flights with MS in the last month I can definitively say it's the worst international carrier I've had the displeasure of travelling on. MS fail to provide a fair level of service for its premium passengers no priority boarding food comparable to CX economy and tardy slow service from the crew. MS provide lie-flat seats on its long haul fleet found it difficult to find a comfortable position to sleep.","","","Business Class","","2.0","3.0","2.0","1.0","3.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Jane Fynn","South Africa","2012-07-25","Our family of 5 recently travelled from JNB to Cairo and then to JFK. As this was the first time any of us had flown Egyptair we were pleasantly surprised. The food was good - our only complaint was that we didn't have enough to drink (i.e. water or cold drinks). We had a 12 hour stop over in Cairo on our return flight and we were given a voucher for 2 x rooms in a hotel close to the airport plus a lunch voucher. We were able to face the Cairo-JNB leg of the trip after a shower and a nap.","","","Economy","","8.0","4.0","3.0","3.0","0.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","T Jones","Australia","2012-07-08","After reading some reviews we were worried about flying with this airline but as we were travelling from Cairo to Johannesburg we didn't have a choice. Given that we had low expectations we were pleasantly surprised with the overall experience. It wasn't up to scratch service wise as with other airlines we have flown but it was ok for the 8 hour flight. Meals are a little below par but edible. Drinks seem to only be offered at meal times so I suggest taking some on the plane with you. Inflight entertainment is via central screens around the aircraft - bring a book/laptop/ipod to keep you entertained as it is pretty average. If you have another choice of airline for a similar price then take that one. If you don't - just don't have high expectations and you will be ok. 8 hours was bearable but I wouldn't fly with them on a flight of any longer duration.","","","Economy","","6.0","2.0","2.0","2.0","2.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Shiva","United Kingdom","2013-07-03","Flown EL AL many times but this trip had seemed to be the best. I flew from Luton to Tel Aviv after they dropped prices and increased frequency. Ground staff at EL AL we're very helpful along with security attitude improved quick and easy boarding and a nice welcome onboard by the crew. EL Al had recently been buying many 767-300's which are soon to be replaced by the 737-900 but for the time that they're owning them they are upgrading them which was obvious to me with mood lighting and the installation with Economy Plus. The food was very good I couldn't complain but the absence of PTV is annoying.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","S Ptctan","Germany","2013-07-01","TLV-ETH. Got a flight almost as cheap as the bus but considerably faster. Security control (as non-Israeli) at El Als special terminal was terrible almost missed my flight. Staff otherwise very friendly little cookie and a glass of water were served.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Akram El Dimerdash","Egypt","2012-07-04","CAI-LCA-CAI. April 24th. The flight to Larnaca Cyprus was short and comfortable the plane was E70 seats were comfortable and the snack was surprisingly very good. We were on time for both inbound and outbound flights. Ground handling at both airports was excellent.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Robert White","United Kingdom","2012-06-28","LHR-SSH. Flights were on time and service was good. The staff were very friendly when you were being served but slow to help people when not on trolley service. Cabin comfort could be improved the seats were quite old and bulky. Entertainment was limited to overhead monitors which isn't great for a 5 hour flight. Food was good on the way out but bland on the way back the also ran out of the chicken option before halfway down the cabin. Would recommend but would be good to see improvements.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Trascap","Netherlands","2012-06-18","Flew EgyptAir from Amsterdam to Bangkok via Cairo. Two older planes - standard aisle monitors on the AMS- CAI leg but at least had personal monitors in the headrest on the leg from Cairo to Bangkok with +1 for each chair having USB plug for charging on that last longer leg. Food was average but hot service a bit abrupt. Hard to get attendants' attention for something like a drink - best to bring bottled water. On the return pretty much the same. As a stopover point Cairo has poor food choices rude people not enough seating 2-min wifi leases? Frustrating.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","4.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Berl Schonis","Israel","2013-06-21","Munich - Tel Aviv flight. Delayed take off bad inflight entertainment (small screens 3 rows away) average food filthy toilets.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","H Singh","India","2012-06-17","Mumbai to New York via Cairo and returned by the same route. Cairo to New York aircraft was good with in flight entertainment. Food was okay so were the flight attendants. Egyptair gave a hotel room at Cairo both during onward and return journey. Overall it was a very good experience.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Davis","United Kingdom","2012-06-10","Travelled LHR-LXR return. Checking in each way was simple and efficient. Flights took off on time both ways. Found the seats to be comfortable with sufficient legroom for my husband who is tall. My fish meal which was salmon on the outward journey was the best I have ever had on a flight. On the return journey I had ordered a vegetarian meal regretting this the flight attendant exchanged her salmon meal for mine. My husbands meal both ways was also good. Overall I think the inflight service was admirable all attendants were pleasant and helpful.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Watson","United States","2012-06-04","My family and I used Egyptair from Cairo to New York. As it was a long flight it was a real nightmare. After 5 hours the toilets were very dirty and the cabin crew did not want to clean them. We have a 3 year old son and there was no available entertainment for him at all. The food was very poor. We have used Egyptair a lot for short flights as we used to live in Egypt they were not bad at all. But after our experience we will never use them for a long flight again.","","","Economy","","2.0","4.0","2.0","2.0","1.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Liu Xi","Thailand","2015-05-29","BKK-DXB-LHR and LHR-DXB-BKK. First leg BKK-DXB EK 373 was cancelled for 27 hours finally managed to get on the next days flight again the flight was delayed so we missed our connecting flight. The A380 is a jumbo jet however the Emirates seats are very hard. Your legs will get very sore after 2 hours flight in. Food is so so and the cabin crew are mostly unpleasant or just not willing to help. DXB to BKK sit on the first row right outside toilet a nightmare as you can't sleep at all with a long queue of people waiting for toilet the entire journey. Nevertheless I won't fly with Emirates again.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Younas","United Kingdom","2015-05-29","As an avid Qatar airways traveller I thought it is only fair that I write my thoughts on my recent flight from Manchester UK to Islamabad PK with a 3 day stop over in Dubai with Emirates travelling out on 26/04/15 and returning on 13/05/15. Confession this was the first time I have flown with Emirates and not had a major complaint. Travelled with my Mother and 3 year old Nephew. The flight going from here was fairly full but the staff were extremely pleasant and helpful. The Seating was ok food etc was served on time and they were efficient. They had better inflight entertainment compared to Qatar so my nephew was kept occupied. The food served was very nice. Flight from Dubai to Islamabad was very quiet not many people were traveling so they were able to quickly serve and people were able to sleep in more comfort if required. The return flight highlight for me would have to be the A380 from Dubai to Manchester they had more entertainment for the children as well as the adults. Seats were extremely comfortable cabin crew were really sweet especially with my nephew. I have travelled on A380 last year but my experience was not very good. Only complaint on behalf of the older generation would be the amount of confusion that there was once we had got to Dubai airport due to the sheer size a train had to be caught from one terminal to the other there were a lot of people were very confused about this and I cannot really blame them. However based on the overall experience I would definitely travel with them again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","P Greethead","Australia","2013-06-03","We traveled from Bangkok to Tel Aviv and then a return flight 4 weeks later. Security was very thorough which we were happy with as it ensured a safe flight. Staff were efficient and friendly and the food was very good. I would definitely fly El Al again and recommend it to anyone flying to the region.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Peter Paul Ng","United States","2013-05-22","EWR-TLV LY028 TLV-JFK LY011 May 2013 Outbound B777 Inbound B747. Checked in 3 hrs early on a Sunday at EWR before 13.30pm flight. Polite pre-flight screening and check-in agents. EWR can be pleasant and uncrowded on a Sunday morning. After priority seating its general boarding for all not by rows. Not chaotic but something to improve. Newish B777 seat pitch good for my small frame. IFE not bad for 10-11 hrs. Flight time. B747 seat pitch roomy enough for me but cabin and IFE looking tired but clean. Food passable edible with regular drink runs. My low sodium meals were served ahead. Inbound they had sandwiches and drinks at galley. ELAL flight crew a gem. Rest rooms were clean. It's passengers who were messing them up. I wish people would not grab seats in front when standing. Annoying. Pilots were updating on PA regularly. I was able to take short naps on both legs which were quite pleasant. I would fly ELAL again should I visit Israel again.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Morrison","United Kingdom","2012-05-22","LHR–CAI. Flight left 90 minutes late due to usual Heathrow congestion. They could have let us stay in the lounge rather than board a poorly ventilated plane for this time. Plane was filthy and clearly had not been cleaned in LHR (or possibly for some time). There were stains splattered across the seat next to me and trash piling up at the back of the plane in the attendants’ area near the toilets. Clearly no-one cares about the aircraft cleanliness. I was surprised that IFE was available on a relatively short (4+hr) flight with a limited choice of western movies and many more Arabic ones. No alcohol was served (not even for purchase).","","","Economy","","2.0","3.0","2.0","2.0","4.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Colin Pay","United Kingdom","2012-05-14","LHR-LXR return on A320. Full outbound almost so on return. Leg room ok food average. Cabin crew friendly.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","E Baker","United Kingdom","2012-05-10","LHR to Cairo on a 777 (3-3-3) and back on a 737-800. I was puzzled during outbound online check-in to see a large block of seats towards the rear blocked off. I selected the 2 aisle seats in the middle block of 3 towards the rear and it paid off - the two of us shared 3 seats. The rear area was filled with uniformed (but not working) crew each of whom was given three seats to spread out on. 777 seat back screens were a reasonable size but there was little I wanted to watch. 737 just had those museum piece descending screens showing something very washed out. 737 was pretty full in economy however we got 3 seats for the two of us again. Both ways the food was not that good no alcohol rather lackadaisical staff (eg at one stage they sat in the galley chatting). Both ways we were rather made to feel like third class passengers.","","","Economy","","3.0","4.0","2.0","2.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Mahoney","Denmark","2015-05-27","CPH-DXB return. Very attentive staff from beginning to end FA's very friendly and well groomed. Having flown this sector previously with QR I can only say the service level differs in the fact that EK staff are less robotic and overly smiley at least on my flights. Would definitely fly with them again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Paul Suliteanu","Israel","2013-05-22","TLV-BKK Economy Plus. Flight on a very old B767-300 4X-EAR. Good leg room in economy plus. Got an amenity kit. However no entertainment only a big screen. Slept much of the flight. One hour after takeoff served food but didn't eat. After that crew disappeared. They came back only in the end to serve breakfast which was a good omelette and a cake. Nice overall. Would not fly with them on this route unless they change the plane.","","","Premium Economy","","7.0","4.0","2.0","4.0","1.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Helene Marchand","France","2012-04-29","Paris-Cairo: Airbus 300 configuration 2-4-2. Personal IFE offers excellent choice of video games good choice of movies. Meal was very good. Seats ok footrest is a real plus. Twice my IFE stopped working (problem with touching screen) and in 5 minutes crew updated it. Some passengers got pillow + cover some other didn't. No alcohol served onboard.","","","Economy","","8.0","4.0","3.0","4.0","5.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Stevenson","United Kingdom","2012-04-10","Heathrow–Sharm el Sheikh Economy Class. Overnight flight in a full A320 economy cabin. Tried to check-in online without success nevertheless check-in was quick and efficiently. Flight on time. Cabin was very hot - it was not a comfortable flight. No personal IFE small screens – one for every third or fourth row these were difficult to view and with the cabin noise difficult to hear. Reasonable hot meal served shortly after departure and beverages shortly before arrival. Cabin crew were efficient. Sharm el Sheikh–Cairo–Heathrow Economy Class. Again unable to check-in online. Short 45 mins flight to Cairo on half full A320. Beverage service only. Cairo–Heathrow on 777 in exit row seat. Reasonable hot meal served and personal IFE adequate for the short 4.5 hour journey. Again I found the cabin crew friendly and helpful.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Kupferman","Thailand","2015-05-27","Flight EK375 Business Class from Bangkok to Dubai on May 23 2015 on a A380. After viewing all those promotional videos from Emirates I decided to use that airline to fly to Riyadh via Bangkok and must confess that I am somewhat disappointed. The lounge in Bangkok is quite plain and sterile with a very limited choice of food. As to the flight itself seats are not ergonomic: the armrest is very short due to the separation panel between seat and corridor and the table is difficult to pull out if you are very slightly overweight. Emirates is quite stingy with amenities and even socks are taken away at the end of the flight if unused. Service was efficient but it cannot be compared with the one on Etihad where you can wine and dine anytime and where the choice of drinks and the quality of food is far superior to what is offered on Emirates. Flight attendants were relatively indifferent. The bar of course is very nice and that is the best thing on that flight. The cabin decoration is reminiscent of a hospital corridor. All in all a flight without surprise but next time I will go back to the friendly Thai people or to the excellent Etihad performance.","","","Business Class","","7.0","3.0","3.0","3.0","5.0","","","0.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Kim Hopkins","Australia","2015-05-27","23 May 2015 EK 095 and EK 095. Just arrived in Dubai flying the A380 Business class seats 14 E & 14 F from Bangkok. Read so so so reviews before taking the flight. Am very surprised as really nothing to complain about. Excellent service fantastic food great seating very comfortable. I am 193 cm and experienced no problem at all with the seating despite complaints in other reviews think they must be difficult people to satisfy - it's a plane not a hotel! Would I fly business with Emirates 380 again - absolutely. Next leg is in the 777 to Rome so will review that later.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Habib","Canada","2015-05-27","BKK-HKG-BKK trip on EK384 and EK385 respectively on April 1st and April 4th. On the outbound leg boarding was at will. Arrived at boarding gate about an hour before the departure time and was told to go ahead and grab our seats inside the plane. The cabin crew appeared to have little or no training in their jobs. They wore dirty shabby uniform. No safety checks or seatbelt checks prior to take off as one would expect from any airline. Rushed safety announcement which was barely understandable. The meal they served resembled a frozen microwavable quick meal. I picked the chicken offering which smelt and tasted horrible. Cabin crew were mostly absent through the entire flight. On our return leg same story with the meal - I didn't even bother to touch it. IFE screen was frozen on my wife's seat and despite promises from a crew to reboot it nothing worked. Headphones for half the passengers in my section were broken as could be seen from passenger complaints onboard. I fly this route at least once a year and do not look forward to flying EK again unless desperate. The A380 is an amazingly comfortable plane to fly however EK service was a massive letdown.","","","Economy","","1.0","4.0","1.0","1.0","2.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Cohen Moti","Canada","2013-05-21","We had a horrible experience flying with a baby from Toronto to Israel. We booked a seat with a bassinet and when we arrived we were told that our 11 month old is too old for a bassinet and the seats were reserved for younger babies. On board we discovered that an older (16 month old) baby received a bassinet. To make matters worse our originally assigned seats were occupied by travellers with no children. On this long haul flight there was almost no on-board entertainment. The service was poor and meals were extremely small leaving us and other passengers hungry.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Carre","United Kingdom","2012-04-10","Excellent flights LHR-CAI-LHR on 777-300. All on time economy legroom best I've ever had. IFE individual screen fully functional with good selection although not as extensive as some. Food - very tasty both ways. Only downside is FA's seem a bit disinterested but never ignored passengers.","","","Economy","","8.0","5.0","3.0","5.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Dee","United Kingdom","2012-04-02","RUH-CAI-IST and IST-CAI and CAI-RUH. An overnight flight was turned into a nightmare with lights on fully at all times a random stop at the wrong airport followed by a 6 hour delay from 3am to 9am in Cairo. A 6 hour journey was turned into a 12 hour stressful experience with no sleep possible and no clear information given. On arrival at Cairo we were bussed to the airport terminal and made to stand in a locked bus in the dark outside the airport. Really disappointing lack of service information. Food was good and pleasant.","","","Economy","","2.0","3.0","1.0","4.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","F Kleinen Hammans","Netherlands","2015-05-27","AMS-DXB-HKG and MEL-DXB-AMS. Overall I was impressed by the aircraft (especially the amount of space in the A380) entertainment and catering. The crew however in my opinion delivered a very inconsistent service along the different flights. In general the welcome during boarding was excellent personal and warm. But then the crew members differed so much that I was puzzled. Some really were excellent did lot's of extras to make you feel a welcome guest. The other half however in my opinion was either rushed tired did not reply to call button at all. No apologies/no sign of human contact were made at all on the long MEL-DXB flight after forgetting two rows on meal service not replying to call button buttons forgetting to hand out drinks ordered. It really was an accumulation of mistakes that can happen but the handling of it made me unhappy. All in all I will fly them again for the comfortable product they offer but I have tempered my expectations for the overall face to face contact during the flights which in my opinion weigh heavily.","","","Economy","","7.0","4.0","3.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Noah Schmid","Switzerland","2015-05-27","On the flight to Dubai we wanted to Fly Business Class but unfortunately all Business Class and First Class seats were booked - so we booked Economy Class on the A380. This was the best Economy Class experience we have had the seats are wide with a lot leg room. Service was great.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Katz Shira","Israel","2013-04-28","Yesterday I flew from NYC to Israel. In the section I was sitting in there was something wrong with the speakers. Every 2-3 minutes for about a minute at a time the speakers would make a horrible screeching and buzzing sound for the duration of the flight - for 10 hours. The flight attendant tried to fix it eventually offered ear plugs. I have never seen so much chaos or got so little sleep. Due to the chaos they took longer than usual serving the meals and served the kosher special meals long before other meals. I will never fly El Al again!","","","Economy","","","3.0","1.0","3.0","3.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Axel Hofer","Germany","2012-03-29","AMS-CAI-JNB return in Business class. All flights on time lounges in AMS and JNB are contracted but okay. Priority boarding only in AMS. Service was okay however do not expect LH/LX/SA C-Class standard. IFE is poor. Food okay-no alcohol served. No lie-flat seats on the long-haul as 330-200 equipment but overall comfortable seating. Good value for a very competitive price on a C-Class Ticket.","","","Business Class","","6.0","3.0","3.0","3.0","2.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P Feldman","United States","2012-03-24","We flew from NY to Cairo return. Check-in and baggage security went smoothly. We flew business class and our seats on Boeing 777 were very comfortable. My primary complaint involves the food and the indifferent attitude of the crew. Breakfast and lunch were lousy and staff congregated in the galleys and aisles laughing and joking with each other the entire flight. When the seat belt lights went on they were oblivious to the warning and did not care if passengers were buckled in or not. Finally the movie selection was outdated.","","","Business Class","","5.0","5.0","2.0","2.0","2.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Anders Pedersen","Denmark","2012-03-16","DAR-CAI-CPH. Upgraded to lounge access in Dar. Aircraft's were new clean Boeing 737 2x3 rows configuration. Seafood meal was of high quality. FAs very attentive and efficient. IFE not of priority but worked though without options. Cheap ticket. All flights punctual.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Lipman","Israel","2013-04-17","We traveled from TLV-JNB on EL AL and then on to CPT in December 2012. I have been travelling EL AL all my life and this trip showed how the quality of their product has deteriorated. We flew on an old 762 which only benefit was the good legroom. The food (special kosher) was atrocious there was only a limited (non alcoholic) bar selection and the entertainment was virtually non existent. Fortunately it was a night flight and the reasonably spacious aircraft allowed us to sleep. The staff however were very friendly and helpful and I felt they were trying to make up for the inadequacy of the rest of the product. On the way back SAA caused us to miss the EL AL flight back to TLV from JNB and very kindly sent us via London where we stayed with family for a weekend before returning to TLV on BA in one of their newly refurbished A321 mid-hauls.","","","Economy","","3.0","4.0","5.0","1.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","B Gray","Turkey","2012-03-08","Istanbul to Kuala Lumpur via Cairo. The 777-300 from Cairo to Kuala Lumpur return is excellent in terms of comfort. AVOD personal TVs excellent leg room. The downside is the meals and service. 3 meal services from Cairo-Bangkok-Kuala Lumpur and all the same offering. The staff do a bare minimum of service. No extra drinks offered during the night. Poor cabin crew let the whole experience down.","","","Economy","","5.0","4.0","2.0","3.0","5.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Zidane","United Kingdom","2012-03-05","CAI-BOM in Economy and have to say flying a B737-800 on an almost 6hr overnight flight would have been extremely uncomfortable if it was not for the fact that I managed to get 3 seats to myself so I laid across and managed to get about 3-4hrs sleep. The IFE was ancient with only overhead monitors the food was horrible and the staff surly and did not seem to want to be there.","","","Economy","","2.0","4.0","1.0","1.0","1.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Indranil Chakrabarty","Australia","2013-04-11","Service or the lack of it no surprise at EL AL. If you want to fly from Asia/Australasia to Israel EL AL is probably the only airline to fly. Which is why the flights from BKK are packed 744 featuring bad food non- existent service filthy toilets and dated interiors.","","","Economy","","3.0","2.0","3.0","3.0","2.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","B Zlatopolsky","United Kingdom","2013-02-12","LON-TLV-LON. Excessive security which wasted all of my pre-flight time and messed up my luggage. Flight out was on time but I didn't get any service (only slept for an hour so maybe happened then) nothing on waking up. On the way back at least had entertainment system but was probably from the 80s on a dated 747-400. Food was rubbish service was non existent (I had to ask multiple times for a landing card). This also tends to be a very expensive airline so will avoid.","","","Economy","","","3.0","1.0","2.0","2.0","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Johnston","Canada","2012-02-13","Flew from Sharm El Sheikh to CAI on Em-170 and CAI to CAN on 777-300 in Business Class. Both flights were on time and departed with no problems. First flight was full second flight about 60% full. Only 5 of the 49 business class seats occupied. From CAI to CAN it was overnight flight so I did not eat. Slept for 6.5 hrs in the flat bed seats very comfortable. Breakfast was basic everything served at once on a tray. Very happy with the trip and the price.","","","Business Class","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Anders Pedersen","Denmark","2012-02-03","CPH-CAI-NBO. Egypt Air use smaller aircrafts (AB320 and Boeing 737) for these long distance flights which makes it a bumpy road. Aircraft's clean well maintained. Special meals accommodated and delivered to perfection. Food good FAs appeared attentive and efficient. No alcohol but staff accepts consuming own drinks you may bring onboard. IFE very poor. Seats roomy and acceptable. Arrival in NBO in the middle of night may seem inconvenient but allow very fast airport to town transfer due to no traffic jams hardly any traffic at all. Cheap tickets. Fast credit of mileage. All flights punctual.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Burton","Australia","2015-05-25","EK435 Brisbane to Dubai A380. It was a full flight and I did not get the seat I requested however that is not unique to Emirates and the aisle seat I had 87H was ok its drawback was being knocked as people navigated the aisle. The noise from the flushing of the nearby toilets was annoying but after 14 hours and 20 minutes it takes very little to mildly annoy you. I received 3 adequate meals receiving a menu would have been nice and would have avoided much confusion and a protracted meal service as the dishes or lack of was explained to questioning passengers. Being seated at the back of the plane meant no choice of meal as they had run short of one of the options. The cabin crew from 19 countries speaking 17 different languages were young and seemed to lack any cohesion or team work. The meal services were seemingly the most unorganised I have seen but everybody ate in the end. The bar service was poor but that might be expected of this carrier but was available if you were prepared to go looking for it. The staff were not overly helpful and frequently served refreshment throughout the flight the cabin staff were commonly found in the galley areas chatting and seemed to lack some direction and co- ordination. The seat was adequate with better leg room than some carriers a foot rest would have been useful. The inseat TV screens and entertainment system were excellent. The onward flight was equally full - EK161 A330 with a similar review. This time a menu was provided and the bar did arrive in time with the meals. We were airborne without being offered any refreshment for almost 2 hours until the meal service commenced and again this was more disorganised and ad hoc than any other airline I have ever experience but again all were fed and watered. Towards the end of the 7 hour 40 minute flight the toilets were dirty the bins overflowing and toilet paper expended. These seats were less comfortable with less leg room and smaller TV screen. Overall and an average long haul experience slightly better than I expected. I would use again if the price point was enticing.","","","Economy","","7.0","3.0","3.0","3.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J M P Heung","United Kingdom","2015-05-25","Three of us travelled with Emirates leaving Heathrow on 30th April 2015 and returning on 16th May 2015. The trip to Singapore was ok but initially food of choice was not given to us until 30 minutes later they managed to find us the curry mutton. However the complaint I have about the flight is the return trip from Singapore stopover at Dubai to Heathrow. The first leg between Singapore and Dubai was fine. It is flight from Dubai to London on the 16th May 2015 which I am most unhappy about. At the start the flight was late. The air-conditioning was not working under the heat in Dubai. The pilot did inform us of the fault with the air-conditioning but that it would be fine once we were in the air. The flight was delayed 30 minutes and we were not given water from the flight attendants. For that reason I doubt if I will fly with Emirates again.","","","Economy","","6.0","4.0","3.0","2.0","3.0","","","4.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","L Eitam","Israel","2013-02-07","TLV-PRG on a very tired looking 737-800 with just one class. Plane was cramped narrow seats with insufficient legroom. The seats were dirty and the plane smelt. No personal screens so movie screened on overhead aisle screens. My headphones didn't work. Surprisingly there seemed to be a huge number of flight attendants. I counted at least 12 going back and forth while pushing trolleys full of duty free items and trash. Toilets weren't cleaned during the flight - plane was dirty from start to finish.","","","Economy","","3.0","2.0","3.0","2.0","2.0","","","2.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","F Eberth","Switzerland","2012-01-12","GVA-CAI-BKK v.v. New 777-300ER on the long-haul - a real improvement. Very comfortable lie-flat seats in business fairly good IFE system a big step forward. Staff service seems to be improving too. On the way back it seemed like a number of business class seats were occupied by MS staff. Food - main course tasty while the first course seemed to be the same on every flight. They tried to give priority boarding for business passengers in Geneva airport but not well organized. Transfer at CAI airport the same as usual passing by the transfer desk even if already holding a boarding pass for the onward flight. Lounge ok flights on time. GVA-CAI-leg served by 737 as usual with still fairly good business class seating (2-2-configuration). All over not bad for the money paid.","","","Business Class","","6.0","4.0","3.0","3.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","D MacDonald","United Kingdom","2011-10-25","Luxor-Cairo return. A tale of two airlines. Outbound very old 737 seats falling apart and unpleasant crew. Service consisted of a carton of undrinkable liquid with no other choice. Return was a different story. Brand new plane professional and friendly crew and choice of drink from the bar.","","","Economy","","4.0","3.0","3.0","2.0","0.0","","","4.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","O Nacht","Israel","2012-12-28","TLV-JFK-TLV. Business Class. Outbound on 777 Inbound on 747-400. El-Al's problem is neither the aircraft nor the service but the competition. Practically all other airlines flying direct on this route or similar ones to the East Cost have switched to seats that recline to a full horizontal flat-bed position. El-Al insisting on an old fashioned 3-compartment configuration with a separate first class must differentiate the first from the business and remains with those seats that leave you slipping toward the floor in your sleep. Also the in- flight entertainment system on the 747 is years behind and offers close to nothing. They'll either have to catch up with the rest of the pack or be left with their ultra-orthodox crowd. It's a pity because the crew on both flights was eager to please and sometimes downright enthusiastic much more pleasant than anything I've encountered on other airlines.","","","Business Class","","6.0","3.0","5.0","4.0","2.0","","","3.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Lesley Bogaert","Belgium","2011-10-20","Brussels - Cairo - Dar Es Salaam in economy. Small and older aircraft on first leg completely full. Older seats standard interior nothing special. Newspapers in French English and Arabic. Food was ok. Leg space ok. For the price nothing to complain. Second leg also small to medium aircraft with same interior and same service. No problems at all no fancy things either.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Padmaja Kurma","Ethiopia","2011-10-11","Rome to Addis Ababa flight was delayed about 10 hrs in Rome and they did not give any information. Finally we reached Cairo by the time our connecting flight had left. We are forced to wait for next flight but the staff in the airport did not care - with a great force we were kept in hotel for a day then they asked to vacate the hotel without the confirmation of the flight. We were in the airport from 1100 pm to the next days flight at midnight - almost 24hrs in airport without any facilities. It was their mistake and it is a great punishment to the passengers.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","N Wutthi","Thailand","2011-10-03","Economy LHR-SSH-LHR. Check-in smooth and efficient with no significant delays. Both flights departed within 10 mins of the scheduled time and both arrived early at destination. Meals were acceptable but not outstanding. Regular non-alcoholic refreshment was served. Inflight entertainment was available but unexciting. No cause for any significant complaint.","","","Economy","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Nunn","United Kingdom","2015-05-22","LGW-DXB-BKK-DXB-LHR. LGW-DXB B777. I had forgotten how bad the Emirates 777 were the decision to have 4 across the middle makes the aircraft feel cramped and the one I used felt in need of a refit. The good selection of movies and TV can be let down with many faults only the left side audio worked in my seat after trying 3 different head sets I gave up and the seat next to me had to be rebooted several times before it would work. All other legs on A380 had the feeling of space and room and after the 777 was excellent but still several cabin issues either with the IFE or the seat not being able to recline fixed by a male member of the cabin crew putting all his weight on it and forcing it back. I sat it up for the meal and it would not go back again so the rest of the flight was spent upright. Meals came at odd times and the drinks came much later than the meals. As for the cabin staff they are a very mixed group so you are never sure of the level of service you will get I went on one flight to ask for a toothbrush and it was met with a look of what do you expect in economy class then the curtain was pulled shut and I was left wondering if there was one or not a minute or so later a hand comes out of the side of the curtain holding 2 toothbrushes.","","","Economy","","4.0","3.0","2.0","2.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","N Brighton","United Kingdom","2015-05-20","Manchester (MAN) to Dubai A380 and then on to Christchurch (via BKK and SYD) on B777. Return from Auckland to Dubai (via BNE) and Dubai to Manchester all on A380. My first time with Emirates (lots of KLM/AF in last 5 years) and overall a good experience. A380 seats slightly wider so feel more roomy but what gave most space is that with exception of one leg (BNE to DXB) seat next to me was empty. Food mostly OK (one meal was cold) but Emirates choice of meal and times seems odd. (So 10pm flight out of MAN serves eve meal but no breakfast before landing at 7am local time) next flight leaves 9am local time and then serves lunch almost immediately. On the longer legs I miss the 'help yourself buffet' cart that KLM/AF have in the galley. Cabin crew vary a lot huge range of nationalities means considerable variety in service. In A380 it takes a while to get served so your meal is eaten (or left to go cold) long before you get offered a drink. Inflight entertainment is excellent once you've got used to having adverts at the start! Overall was happy with Emirates but didn't love it. I suspect the reason they were cheapest flights is because they do everything to a tight budget and the economy experience reflects this.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Danny Gräber","Israel","2012-12-15","Tel Aviv TLV - Warsaw WAW - Tel Aviv TLV. Both flights with Boeing 737-800. Leg space quite satisfactory seats stiff nice in-flight entertainment lovely meals on both directions and extremely efficient and friendly crew always around and ready to assist. The only problem was punctuality: flight was one hour late in one direction and more than an hour late on the other. Crew explained that happened due to the late arrival of the plane in both directions. All in all a very positive experience.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Tim Wright","United Kingdom","2011-09-15","Travelled to Entebbe via Cairo return. 3 of my 4 trips delayed by at least 90 mins to 2 hrs. The excuse on the first occasion was that we were waiting for a First Class passenger. One of my bags delayed for 2 days when I arrived in Entebbe. I also booked a vegetarian meal no problem here but all 4 hot meals were the same rice and grilled vegetables. The service on the flights staff and transfer through Cairo were fine. But generally the planes particularly on the Entebbe legs were cramped and poor quality compared to others on that route.","","","Economy","","","","","","","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Donna Lewis","United Kingdom","2011-09-15","I have flown Egyptair several times since my family moved for work 2 yrs ago I am constantly pleased with the service and overall ease at which staff provide good customer service. I recently returned to London and unfortunately mid flight suffered sickness rather badly. I was treated with respect and dignity and at no time felt a nuisance. I appreciate the service given.","","","Economy","","9.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Mehta","India","2015-05-20","Flight EK008 from London Heathrow to Dubai 16 April 2015 Business Class. The seat I was assigned 10D did not recline and was broken. The system was rebooted 3-4 times from the shoe holder from the rack alongside the seat from the control area of the aircraft and separately by another to physically try and push it down each one extending for up to 15 minutes and me forced out of the seat for the majority of this period and this went on for about 3.5 hours of the 7 hour flight. Until then I was not moved to any other seat with the rebooting I couldn't use the entertainment options for a couple of hours as well. After the Chief Purser heard about this she immediately took action and moved me to another seat. I was for approximately 2.5 hours of the flight moved to seat 4K on the flight thereafter. The electronic console handset which is connected to the seat did not power on and didn't work. There was water clogging in the shower in the bathroom on the right side of the aircraft. I had a vegetarian oriental meal requested and instead it was an Asian Vegetarian Meal that got loaded. Once again we are now in the 21st century and still Emirates Business Class does not have a single (out of four) main course meal options in the menu which are vegetarian. Often last minute travel options have to be ticketed and this means I will not have any assurance of a vegetarian meal option on Emirates. Seems odd and not befitting an airline such as Emirates which has fantastic infrastructure and options available to it as well as world renowned chefs. Overall as you can imagine this was disappointing for me as a Platinum member flying Emirates.","","","Business Class","","1.0","1.0","2.0","1.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Vitali","France","2015-05-20","CDG-DXB-KIX NRT-DXB-CDG. A380 / B777-300ER. First time with Emirates with high expectations. In terms of aircraft's themselves not disappointed at all. Great seats (especially on the A380) with space enough to bear long flights and extremely wide selection of entertainment. What disappointed me was first of all the service. In all 4 legs almost all crew members were almost bothered to give service. No smiles at all. When you asked them something basic like a glass of water you almost felt you were bothering them. Another disappointment was food quality and quantity. Continental breakfast from DXB left me hungry for few hours. The rest of meals acceptable but not good as other European Airlines (AF or KLM for example). Overall really not in line with my expectations and not same overall level as other airlines as SQ or QF. Anyway prices keep being competitive so at the end fair value for money.","","","Economy","","6.0","5.0","1.0","2.0","5.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Claudia Heidel","Germany","2012-12-06","I took Royal Jordanian from Berlin to Bangkok which was fine. My return was on El-Al. Flight from Bangkok to Tel Aviv was more than 4 hours late and we were kept in the dark and our queries basically ignored. The flight itself was on a very old tired B747 with no IFE's and a cold meal for a very long flight. I also fail to understand why El-Al flight attendants do not clean the toilets. I missed my connection to Berlin and my frustrations were met with shrugs and I was offered one measly food coupon for the next flight in 8 hours no hotel nothing. My flight to Berlin was only slightly better.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","E Smith","United Kingdom","2011-09-08","As a disabled passenger they could not have been more helpful and the flight from Heathrow to Cairo was excellent. Food and cabin staff good the only downside was the rather definite landing we had. Flight by Airbus from Cairo to Alexandria again had lovely cabin staff and refreshments served twice during 40 min flight. Airport staff at Cairo and Alex also friendly and helpful which makes a change.","","","Economy","","10.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Julie Plasst","United States","2015-05-20","Flight EK207 Dubai-New York May 14th 2015. We boarded the plane with 400 people and no air conditioning on time with no delays. When we were moving towards the runway the plane stopped and after an hour the captain realized there was a technical issue. We were kept onside the plane for 2.5 hours with no food or water. The flight crew were most inconsiderate. It was a madhouse! People were frustrated and angry without any details on what was going on. They finally let us out from the plane into a tiny lounge (at least it had AC). Forget about food or water at this point. 1.5 hours later they boarded the same plane all over again and with total of 4 hours delay we finally took off. We were in Dubai home country to Emirates and the company couldn't expedite the problem with providing us with the new pane? It was my first and my last time with Emirates!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Brian Levy","Ireland","2012-12-04","JFK to Tel Aviv. Terrible experience to say the least. It's been quite a while since I've taken El-Al and it will definitely be my last. The aircraft was newish but the food that was served us was inedible and cold served by the rudest flight attendants I've encountered in years. The bathrooms were filthy just an hour after take- off and were never cleaned. My IFE wasn't working and I got a cold stare when I asked the FA to fix it. Many passengers ignored the seat belt signs throughout the flight and the flight attendants basically didn't care. Never again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Nadav Yeshayahu","Israel","2012-12-02","TLV-FRA and back. From Tel Aviv on Boeing 737-800 and returning from Frankfurt on a Boeing 737-700 aircraft. Cabin staff fine although looked sullen when I asked for some water. Legroom was fine. Overhead screen poor quality but good entertainment with no selection. Food was really good even on the return flight there were special Passover kosher rolls (kosher meals are served on all EL Al flights). Bathrooms kept cleaned entire flights. Boarding both Tel Aviv and Frankfurt was fast. Flights were on April this year I heard they improved since. Overall would travel El Al again.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Abdou","United States","2011-09-06","CAI-IST. Flight departed on time. Clean and friendly crew. Food was of a good quality the only sad point is there was no entertainment program.","","","Economy","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Steegen","Belgium","2011-09-03","BRU-CAI-JHB and DAR-CAI-BRU. Airbus not new no inflight entertainment food adequate friendly crew. All flights departed on time and arrived even before scheduled arrival time.","","","Economy","","9.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","G Afek","Israel","2012-11-23","Trip was TLV-HKG. Aircraft was B772. Cabin staff were friendly efficient and professional. Couldn't ask for more. Leg room was cramped for a 1.83 meter person. Seat comfort was fair or better. IFE would have been considered cutting edge in the late 90's. It included a personal screen giving a disappointingly low resolution picture. Content was below the expected international standard but still far from poor. I enjoyed the meal. Overall I would fly with them again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","3.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Jones","United States","2011-08-31","JFK-Cairo. Not a horrible flight but the restrooms were not cleaned in 10 hrs. The cabin was hot and the seat didn't have the air adjustment option. Flight crew seemed lazy and unfriendly. Never came around with water I had to ask no rubbish collection.","","","Economy","","2.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Kercher","New Zealand","2015-05-18","I just used Emirates for the trans-Tasman trip from Auckland to Melbourne so benefited from being in a big plane. It was the first time in many years that I actually enjoyed the trans-Tasman flight. Comfortable seat tasty food (real cutlery!) and polite service. Lots of movies and TV programmes to choose from and you had the option of viewing one of three plane cameras which made it interesting. The only downside was having to return the headphones 20 minutes before landing and I hadn't finished watching the movie. A tip to take your own headphones. I would highly recommend Emirates for Aus/NZ flights.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","N Brighton","United Kingdom","2015-05-18","Flew from Manchester (UK) to Dubai on EK20 and then from Dubai to Christchurch (NZ) on EK419 (this flight stops at Bangkok and Sydney on the way. Returned from Auckland via Brisbane to Dubai on EK 435 and then to Manchester on EK17. EK419 is on a B777 with the remained on A380's. Cabin crew are variable but mostly good I suspect the multinational nature of crews contributes to this variability. The connection time in Dubai for the outward leg was 90 mins but there was someone at the gate who met me and other transfer passengers with shorter connections and escorted us to transfer buses. On most legs the food was reasonable (except for the hot meal from Auckland which was nearly cold by the time I got it) though the decisions about when and what to serve seem bizarre. For example the flight leaving at 7:30am served lunch 2 hours into flight and on the return I got two evening meals served 3 hours apart. Unlike KLM/AF who I've flown with lots in last 5 years there is not a self service buffet mid flight on the long haul legs. Entertainment system is excellent though it's unusual to have adverts on aircraft. Seats were OK a bit wider on A380. Overall it feels rather formulaic: fine when it all works but with no margin for error.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Couch","United States","2012-11-19","TLV to YYZ on 767-300 old plane but everything was working ok. Bathrooms rooms were kept clean at all times. Flight was great. Food was excellent. I fly EL Al at least twice a year and always a pleasure.","","","Economy","","10.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","P Sharbi","Australia","2012-10-24","BKK-TLV-BKK. Full flight on old 747 in economy class. No alcoholic drinks served in economy class except small cup of wine before meal. Meal portions very small and not tasty at all. Entertainment was good with back seat video screens but on return flight old 767 aircraft with no back seat entertainment only large screen which could hardly see. Toilets dirty and although I complained to hostess not cleaned throughout flight. The fare was quite high and was not value for the price paid.","","","Economy","","4.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Walton","United Kingdom","2011-08-30","London Heathrow to Baghdad with a 4 hour layover in Cairo. I was surprised by the quality I was expecting terrible service and an out of date plane however I had an good check-in experience and the flight itself on one of Egyptair's newer Boeing 777-300 planes was excellent. While IFE did not have the range of programs that some airlines offer it offered far more of a range than some. The food was good enough service was easily available and the cabin crew polite and helpful. The only drawback was no alcohol available. The flight to Baghdad left early and was more than half empty so there was plenty of room to stretch out.","","","Economy","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M LaPrairie","United States","2015-05-11","EK722 NBO-DXB business class Seat 9J. 777-200. NBO airport a total nightmare. Why EK even bothers inviting passengers to its lounge there when it is standing room only is beyond me. I couldn't get out of it fast enough. The terminal was painful particularly the gate area. Once on board not overly impressed with the seat. Crummy selection of newspapers. I was chatting with my seatmate but the privacy divider would not retract which made conversing awkward. We were in the air for well over an hour before I had anything to drink something that would never happen on QR SQ or CX. The lead FA for the business cabin came around asking people how their experience was so far and seemed to be aware of the horrors of NBO airport.","","","Business Class","","2.0","2.0","4.0","3.0","2.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Wechsler","Australia","2012-10-22","Economy Plus from Bangkok-Tel Aviv-Bangkok. Old planes but flight out ok however return a disaster. Invisible staff filthy toilets mediocre food and after four requests and eight hours later I was told they have no English papers on the flight. Unless there is an amazing deal on El Al I will not travel with them again.","","","Economy","","3.0","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Meron","Israel","2012-09-19","Flew TLV-LHR 317 on Sep 3 2012. Flight was fairly full but boarding was uneventful. Food was OK although entertainment was very limited. The overhead lights on both our seats didn't work. I asked to be re-seated and there was a vacant seat across the aisle from us however the stewardess said I couldn't sit there. Instead she offered me an alternative seat further to the front of the aircraft just behind a squalling baby.","","","Economy","","4.0","","","","","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Hugh Duncan","United Kingdom","2011-08-23","Good staff the lack of alcohol contributed to a pleasant flight. Airbuses were a bit tired but the new Boeing 737-800 was comfortable. Great value nice service and only slightly delayed.","","","Economy","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Van Rompaey","Belgium","2011-08-15","CAI-BRU with an old A321 (10 Business seats). Business class might have been acceptable 20 yrs ago but now it's a real disgrace. Out of date Business Class no personal screen no pillow no amenity bag two French newspapers no English ones. Flight attendants tried to make the flight as comfortable as possible.","","","Business Class","","2.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","David Clark","United Kingdom","2015-05-08","I travelled from Heathrow to Dubai and then onto Singapore. On my return it was from Tokyo to Dubai and then onto Heathrow. As far as I am concerned it has been the best airline that I have travelled with. Seating and leg room was more than enough (I'm 6 foot). The food was adequate but how many breakfasts and lunches can you eat? Mine was a total of 8. One consideration which I was very pleased with is the fact that I am asthmatic and every time without exception I have ended up with a cold or infection. Not this time on all of the above flights. This must mean that Emirates change the air filters more often than others.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Katrina Prescott","Australia","2015-05-06","I have not taken an international flight for many years but before then I travelled overseas all the time often with 2 small children (by myself). This trip I flew Sydney - Dubai - Dublin for Christmas 2014. Then returned Manchester - Dubai - Sydney in Jan 2015. I found on all flights that the cabin crew were fighting amongst themselves and were not interested in the passengers at all. I felt that it was an imposition to ask for anything. I went to the galley and asked for something to eat when most were sleeping and was told that food would be coming soon. It came 2 hours later. The cabin crew were sitting/drinking/eating and arguing. The meal thing surprised me as I had never been hungry on an international flight before. We were fed twice in 14 hours. Otherwise it was as you expect.","","","Economy","","6.0","3.0","1.0","1.0","5.0","","","3.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Steve Shannon","Canada","2012-09-05","LHR-TLV B747 Business (Upper Deck). First time with EL AL and was a little concerned given the mixed reviews on this forum. However the flight was terrific. In the upper deck in business with attentive and friendly service. Food was delicious and the Israeli wines of a high standard. Cabin clean and roomy. Only [minor] criticism was the out-dated in flight entertainment - but I am not a big fan of this anyhow and prefer to read. Overall a great experience and will fly them again.","","","Business Class","","9.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","L McCluskey","United States","2012-08-05","We allowed 3 hours for check in flying out of Tel Aviv on a non-stop to JFK. We began by entering a line for baggage screening where a lovely young man asked us 4 questions. Next we proceeded to the counter to check in our bags and get boarding passes. We were not asked a single question by the check in agent. Within 10 minutes we had cleared security and had boarding passes in hand. We then went to departures where we went through airport security normal metal detector hand luggage through a screening machine. We never encountered any type of interrogation or any rude employees. The entire process took less time and was less invasive than an airport in the states. We flew a 747 in coach row 26 three seats together on left side of plane. The seats reclined a full 8 inches comfortable for a long flight. The in flight entertainment was great. No problems with noise level or people congregating together as mentioned in several reviews the food was hot and very good. I found the airline to be very professional the flight was nice and I would fly them again.","","","Economy","","10.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Akram El Dimerdash","Egypt","2011-08-13","CAI-CPH. Flight was on time the Aircraft was a new 737-800. Economy class the service was very good the staff patient considering the number of school students onboard. FA's tried patiently to control them and keep them seated. BER CAI. Station Manager was extremely friendly to everybody. Flew Business class the flight was on time seats were old fashioned but comfortable and functional Video & Audio programs were excellent food was good quality and FA's nice and interacting with passengers.","","","Business Class","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","David Simpson","United States","2011-07-29","FRA-CAI. Check-in was very unorganized waited 1 hr to be checked in. Lounge was nice but very crowded. They don't have Priority Boarding for Business Class passengers. The seat was very uncomfortable considering it was a business class seat - it doesnt become lie flat. There was PTV's but they were blurry and the control panel wasn't working and not very many choice of movies. The food was horrible - cold. The flight attendants hang out in the galley.","","","Business Class","","2.0","","","","","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Brozova","Czech Republic","2015-05-04","I flew PRG-PER and SYD-PRG both through DXB and was satisfied. The staff was friendly and helpful seats comfortable and spacious enough the planes (B777 on all legs except for SYD-DXB which was on the A380) were (or at least seemed) new and the vegetarian meal was surprisingly tasty. Both of the flights between Dubai and Australia were only half-full making it much easier to sleep. The only hiccup along the way was high traffic at the Dubai airport due to which we had to stay in the air for an additional 30 minutes. I also had to re-book my second flight (the charge for this is 99 euro) which I did over the phone in about ten minutes and without any problems. After flying with Emirates before I had high expectations going on this trip and it's safe to say that they've been met.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Antonio Ramos","South Africa","2012-08-01","Flew JNB-TLV on 14 July and return on 27 July in a B767. Aircraft relatively old but comfortable. Crew on both legs were friendly and constantly up and down the aisles offering water. Meals both breakfasts and lunches were quite tasty for airline food and the bread was served hot and really tasty. In flight entertainment was on the nearly the entire duration of the 9 hour trips. Overall a very pleasant experience.","","","Economy","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Weishaupt","Germany","2011-07-24","Flight from Cairo to Beijing. Old Business Class the seats were not comfortable at all. The legroom was like in Economy. The First Class cabin also seemed to offer less comfort than Business normally does. Food was ok. The only advantage is the good value for money.","","","Business Class","","2.0","","","","","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","M Manuel","Romania","2015-05-01","Flight from ICN-DXB-MAD. Everything was fine except its cabin crew. Some were rude and never smiled. Dubai Airport is awful. It is just a shopping center with zero possibility to see the airport apron.","","","Economy","","8.0","4.0","1.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Ed Roggeveen","New Zealand","2015-05-01","I flew with my wife and 3 year old son from Auckland to Dubai via Brisbane and then a few days later onto London all on A380s. Our son was given a pack with a book and activities as well as a blanket and toy on all the legs. On the way to Brisbane it took an hour before any refreshments were offered. Interestingly going to Dubai they didn't provide him with a child's meal claiming we had to order it in advance (but surely they can see on the passenger manifest he is a child?) We asked our stewardess on the first leg if she could find one. She said she'd be back in a couple of minutes and we never saw her again. We asked someone else to see if they could organise one for going on to Dubai and same again. On the way to Dubai the lights were left on way too long. Yet when we went to London our son was given a child's meal straight away and the overall level of service was very good. The meals we got were very good although the breakfast frittata was a bit overdone. No complaints about the superb entertainment options though. So same airline for two flights but two quite different levels of service.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","E Lerner","Czech Republic","2012-05-24","PRG-TLV-ETH and back 1-2 times a year + a couple of other flights. Good quality natural meals especially on special orders (they are served first too). Some interesting Israeli gifts sold onboard. Disgraceful security interrogations at check-in (claiming to provide real security but probably more theatrical than secure). Generally not cheap but occasionally offering very good deals.","","","Economy","","7.0","","","","","","","1.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","R Ngazimbi","South Africa","2011-07-22","On my way to New York I had a stopover in Cairo. Ground staff were as polite and helpful as were the inflight staff. Confirmation that this hadn't just been my lucky day I had the same experience on my way back. My only moan was the music. If they could add a little bit of some laid back jazz.","","","Economy","","9.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","S Rozin","Israel","2012-05-08","Round trip TLV-Moscow. Outbound B767-300 ancient without PTV. Generous leg room and that's really the important feature. Young all female crew happy to serve. Poor quality breakfast a tiny omelette with yoghurt roll and a mystery dessert. Frequent water runs by crew. Return on a B737-800.Good leg room again no PTV again. Crew again young and friendly service with a smile. This time dinner was much better than outbound meal. Frequent water runs - every 15 minutes. One can tell cuts in inflight amenities compared to previous flights. All in all good value for money paid.","","","Economy","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Ahmed Dada","South Africa","2011-07-13","DUR-JHB-CAI. BEY-CAI-JHB-DUR. Excellent comfort and great value for money. Seats were wide plenty if legroom and good footrest. No PTV was a large drawback though but I sleep though out the whole flight. A great airline and will use them again.","","","Economy","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Yasmin Simms","United Kingdom","2015-04-28","I flew on 21st April 2015 from Bangkok to London I had my baby with me and was feeling very nervous about flying with her but the staff were so friendly and helpful. When my baby cried they helped me calm her down especially one staff member who saved my sanity he even made me an iced coffee with out me asking. The second flight was not as great as I felt the staff weren't as friendly and welcoming I had the assistance light on for over an hour and no one came and when I tried to wave someone down they would just ignore me. You could also hear a few of them moaning about being tired and hungry which I don't think is very professional. The main thing I would say that was bad was at the baggage claim when the buggy's were the last items to be put round the belt so there was a lot of tired babies and parents waiting for their buggies.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Y Zirler","Israel","2012-04-22","I used this airline 6 times (4 on Bangkok-Tel Aviv route and twice Tel Aviv-Rome route). Staff were friendly and the food was good entertainment was absolutely fine.","","","Economy","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","H Gendi","Qatar","2011-07-11","Doha-Cairo-Doha service was good food was good most of the crew was helpful the plane wasn't new it was old maybe 7 yrs old but it was clean and comfortable. I would travel again with Egypt Air.","","","Economy","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Amit Manchanda","United States","2015-04-28","Flight EK225. Dubai to San Francisco. Airbus 380. Pathetic and Rude Infight service. Basic reply there are 400 plus passengers and 8 crew members only. If crew are short staffed is it a passenger problem? Terrible service at baggage claim more than 2 hours. Reason short staff.","","","Economy","","1.0","2.0","1.0","2.0","4.0","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Peter Thackray","United Kingdom","2012-04-08","LHR-TLV-LHR. Flew out on B747 which had individual seat back screens with a choice of films playing in a fixed pattern. Return flight on B767 with overhead screens with no choice of inflight entertainment screens old and poorly spaced made viewing entertainment a bit of a challenge. Both aircraft's were clean with inflight magazine and the usual seatback options. No amenity kits just headphones pillow and blanket. Boarding at LHR slow and delayed due to late arrival of incoming aircraft. Security checks very through staff ok. Meal Service was slow as there seemed to be a huge number of ""Special"" meals that had to be distributed before the main service started. Quite a bit of hand luggage slowed down getting on and off the plane - also no formal boarding process just a first come first served. Outbound flight late inbound flight more or less on time.","","","Economy","","5.0","","","","","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","H Davis","Thailand","2011-06-17","Flew BKK-CAI-LHR return. Had new planes on all legs except last flight CAI-BKK. Flights were all more or less on time cabin crew were friendly enough food was mostly good. Older plane on last leg had no personal IFE but as it was a night flight we tried to sleep anyway the food was not as good out of Cairo. The new planes were very nice the toilets were large and very clean and the seats were comfortable. Overall I was pleasantly surprised and would fly with Eygptair again if the price was right.","","","Economy","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Joseph John","Bahrain","2015-04-20","On a recent flight EK435 (A380) from Brisbane to Dubai on the 18th of April 2015 the flight had a technical problem shortly after passengers were boarded at 20.30 hrs. Resolution took over 3.5 hours during which all passengers were kept on the airplane with no food or drinks. Water and some fruit juice was distributed reluctantly by the crew after being repeatedly asked it appeared they did not want to go through the bother of having to open and close the trolleys before the flight took off! The Captain made a few sporadic announcements in the 1st hour of waiting and then disappeared leaving announcements to the Purser. All in all the 14 hour flight took all of 17+ hours. The food was as usual substandard the drinks as a few have mentioned only appeared after the food was served! I dread the day they are going to launch the new revamped A380!","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","M Shilkrut","United States","2012-02-28","EWR-TLV economy B777-200. The cheapest flight on this route. Check-in was fast but boarding was slow and the security officer rude and pointless. Plane left 45 mins late but arrived on time. Seat was comfortable with enough space. Food was delicious especially the breakfast. The entertainment was not as extensive as other Asian carriers. Flight attendants were responsive and present in the cabin during this long flight.","","","Economy","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Jan Landman","Netherlands","2011-06-03","AMS-CAI Business Class. A321 with old business class seats but still comfortable. Service excellent food plentiful and tasty. All flights on time boarding in an organised manner.","","","Business Class","","9.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Smith","Kenya","2015-04-19","Was on the Emirates flight Dubai to Delhi in February. Have done this route several times. They have this weird practice of serving meals before serving drinks which is the norm even on their other flights. It appears like they'd rather not have the passengers order any drinks which are advertised as included in the flight cost. Secondly meal choices advertised on their Menu cards are almost always not fully available - its always ""Oh sorry we've run out of this option so all we can serve is this"" Great - than why offer a choice in the first place. Seats are cramped with lower than average legroom.","","","Economy","","4.0","2.0","2.0","1.0","4.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Septi","Israel","2012-02-28","I have flown El Al many times both TLV-JFK and TLV-Europe. In terms of legroom while flights between Israel and the US may be a bit tight I have found on all of my flights to Europe that there is plenty of legroom. The menu has been upgraded in the past few years and the food is excellent. The crew are very attentive to passengers' needs.","","","Economy","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Annalisa Greene","Australia","2011-05-28","I flew 4 Egypt Air flights during my holidays to Egypt and Jordan. Most of the flights were about an hour long with the longest being the flight from Jordan to Cairo. All the planes were new and food supplied looked decent. I had more of an issue with the passengers rather than the staff. Middle Eastern passengers tend to want to sit wherever they want so it is possible that someone will be sitting in your seat and the flight attendants will have to shuffle folks around so you can sit where you were supposed to. Middle Eastern male passengers tended to treat the female flight attendants with disdain and it took the male attendants to get everyone organised. Egyptair doesn't really follow restrictions for carry on luggage so unless you get on early it is possible there will be nowhere to put your things except under your seat or way behind or in front of you.","","","Economy","","7.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","C Liddle","United Kingdom","2011-05-28","Never again! Onboard Staff not very friendly or helpful in general but that was not the half of it. When arriving at Johannesburg to check in for our return flight to London we were informed our flight had been cancelled and that the Friday flights had been non operational for months. Not once were we informed of this and when complaining were told they had sent us an e-mail a week prior to return departure! We were on holiday and in the African bush - unlikely to check e-mails on a daily basis! No one apologised nor accepted responsibility for mistake and refused to try help us get home on time. Does Star Alliance not mean anything?","","","Economy","","","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Malcolm Lewis","United Kingdom","2015-04-19","Flight from Manchester UK to Dubai and on to Singapore (Boeing 777). Flight not bad at all seats Ok staff very good. Slight delay getting to Dubai but staff were very efficient at helping us to the connecting flight. Good flight back to the UK from Dubai on the new superjumbo airbus Great seats attentive staff nice atmosphere and food Ok. Would certainly fly with them again.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","S Crocker","Australia","2012-02-16","Sydney-Bangkok on Thai Bangkok-Tel Aviv on El Al - I saw a great contrast. The worst thing apart from long security checks was the minimal seating space. Back of seat pockets hanging off in-seat screen stopped working within 30 mins passengers congregate in the aisles. No safety info some of the ""waitresses"" rather haughty. No-one was rude but the whole trip was a cramped overly warm experience that ideally demonstrated why the name ""cattle class"" was invented.","","","Economy","","3.0","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Lloyd Rosenberg","United States","2011-12-06","The seats were very narrow and uncomfortable and leg room was the same on my flight from New York to Tel Aviv on a 777 jet. The food was good for airline food and the service was good.","","","Economy","","6.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P de Vries","Netherlands","2011-05-24","The worst service ever. I'm waiting for my refund (because of their cancellation) for more than 2 months now. It's really difficult - when I try to call them it takes more than 1 hour just to get connected or connected at all. I would not recommend this airline to anyone.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Trevor Banthorpe","United Kingdom","2011-05-12","Cairo to London economy codeshare with BMI. Not allowed to take airport bought water on board. Sat near the back of an older A321 and whole area had a terrible smell of urine. Seats very uncomfortable. Only 2 drinks served (very small cups of 7-up) during whole flight. Food disgusting and cabin staff not at all interested. No information at all from the flightdeck.","","","Economy","","","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Sharples","United Kingdom","2015-04-16","Food quality on board the B777 and the A380 was very poor. I travelled via Dubai to Tokyo and returned to Gatwick after a four night stop over in Dubai. On all my journeys I was either unable to have my choice of menu because they had run out or the meal quality was extremely poor. The cabin crew apologised but said that they could not do anything and that my complaint was quite common!","","","Economy","","5.0","4.0","3.0","1.0","4.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Harry Aronowicz","Canada","2011-11-17","TLV-YYZ. Flight on time clean plane spacious comfortable seat. Nice food pleasant crew. Seat did not have video screen but portable ""vidibox"" was offered which was an acceptable alternative. In any case prefer to sleep during night flight then watching movies.","","","Business Class","","10.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Pedersen","Denmark","2011-05-02","DAR-CAI-FRA-CPH. Small aircraft good service no alcohol. Check-in in Dar pleasant though complained could not check in my luggage beyond Copenhagen though with another Star Alliance airline. However the airline granted me an untitled free lounge access in Dar instead which was a fair deal. DAR-CAI on time food served fast. The flight is only 4 hours at night. Thus it was pleasant to see 2 sandwiches were instantly handed out upon departure as dinner and then very shortly after came the breakfast. That rendered the options to sleep onboard to half an hour before descent or – to be waken up and have the breakfast in the middle of the night. Special meals taken care of. Missed my LH flight to Copenhagen as they had only granted 50 minutes. Was rebooked to a flight within 2 hours later. Arrived in CPH but had to go out of transit to capture my luggage for onward flights.","","","Economy","","6.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","John Cruickshank","United Kingdom","2011-05-01","DXB-CAI-LHR as part of a reward ticket in Business Class. DXB excellent shared lounge with a few snacks a few drinks and internet. Having read the reviews made sure I had some cereal fruit and yoghurt at 4am before the flight and liberated a can of lager for lunch on the CAI-LHR sector. A substantial breakfast served very tasty and one of the best airline meals I have had. Music choice poor but good range of films seats comfortable and stretched out fully. Landed in Cairo about 20 mins late and what seemed a long way to the transfer desk. Here there was chaos no real lines people pushing in claiming leaving flights and although there was a Business Class desk this was dealing with what appeared to be everybody. Given an invite to the lounge after being asked if I wanted a smoking or non smoking lounge. I had intended to have a shower but lounge was busy and the flight being late and chaos at the transfer desk meant that there was only 45 mins there. Inflight entertainment was same as previous sector which was fine as I finished watched the film I fell asleep. Unnecessary stale cheese sandwich offered shortly after take off as well as great amenity kit. I have to say contents better than LH and LX business class kits - more useful contents. Fantastic lunch offering served 2 hours before landing at Heathrow with amazing in flight service. Landed on time and bags on carousel before me which is almost unheard of at LHR T3. Overall very good service comfortable aircraft especially B777 from CAI to LHR. The only thing that let it down was the transfer process at DXB and CAI.","","","Business Class","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Pedersen","Denmark","2011-04-20","CPH-CAI-DAR return. Tickets heavily discounted good value. Check in with automats in CPH airport waste of time as boarding cards and luggage tags are only provided. Special food good 2 options for hot meal given on all routes for other passengers. No alcoholic drinks free or for purchase. Quite disappointing for several passengers. A lot of soft drinks and juices provided. In Cairo a lot of waiting taxi-ing remote parking of aircraft within the airport caused 1 hour unnecessary arrival delay.","","","Economy","","6.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P Brewer","United Kingdom","2011-03-24","Flew out on A330 to Luxor - not good. We were in row 34. The entertainment was appalling small screens over the centre could not be seen properly (3m away at an angle) and the choice of audio/music for Western ears was unbelievably bad. The pre-film entertainment seemed drivel and there was no choice of film of course. At meal time there was no choice all the chicken was gone fish only. ""Would you like a drink sir?"" ""Yes please Orange juice."" ""Sorry no Orange juice."" Seats seemed fine with good leg room. Return from Cairo in a Boeing 777-300 row 32. Individual back seat screens not a wide choice of viewing but passable for 5 hrs. Audio/music unbelievably bad. Lunch time was handed a meal ""What is it?"" ""Fish."" ""No thank you."" You have to have it there is nothing else left!"" Seats were good. Will never fly Egypt Air again.","","","Economy","","4.0","","","","","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","M Moess","New Zealand","2015-04-14","EK 5048 Wellington to Sydney (code share with Qantas) 21 March 2015. EK 413 SYD - Dubai 21 March 2015. EK 841 Dubai - Doha 27 March 2015. Excellent experience on Emirates. Staff service satisfactory meals of good quality and endless amounts of onboard entertainment.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Sandy Socal","United States","2011-11-14","Please note most of the good reviews are for Business Class - this is no accident. The economy seating is extremely poor in comparison to many international carriers I've flown. My knees were touching the seat in front before seat was reclined! On the 16 hour flight between Los Angeles and Tel Aviv El Al kept the cabin lights dim and enforced all window shades shut for 14 hours. I have to concur with previous posters about the lack of decorum: some passengers insisted on fully reclining their seats during meals and landing. Strangely flight attendants seemed fearful of some of these people and would not confront them.","","","Economy","","2.0","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Brown","United Kingdom","2011-09-30","Business Class from London to Tel Aviv. Check-in was located in a new area with security lane directly into the duty free shopping area. Staff were thorough and polite. Aircraft was 90 mins late leaving. I was sitting on the lower deck of the 747 with a 2x3x2 configuration. New seating in 'shells' meant there was no reclining seat annoyance. The angle of seat recline and general comfort was poor and I could not get comfortable. Choice of beef chicken or fish with no menu I opted for the fish which was reasonable. Flight attendants pleasant. Immigration at Tel Aviv easy as I was first off the aircraft and luggage soon followed. In summary everything was fine apart from the uncomfortable seats.","","","Business Class","","3.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","S Crook","Australia","2011-01-29","Rome to Cairo and Cairo to London. Both flights were quite pleasant meals were average economy standard meals. B737-800 from Rome and B777-300 to London. B777 had a more up to date inflight entertainment system but I didn't find a lot that appealed to me. Newspapers (English and Arabic ) offered on both flights. The flight attendants were ok if somewhat distant. One in particular on the London flight was an expert in looking busy but actually doing very little. During the newspaper offering service her interpretation of service was pushing the trolley down the aisle past expectant passengers without glancing up at anyone as she was too busy reading the paper herself.","","","Economy","","7.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","B Duston","United States","2011-01-26","A mixed bag describes my recent experience on flights between Bangkok/Cairo and Cairo/JFK. As another writer recently bemoaned the aircraft used on the Bangkok/Cairo sector was truly ancient. I do not honestly recall having riden an airliner that looked as worn as that used on this route. I too rode in Business Class yet felt like a sardine in coach class given the paltry amount of leg room available. A complete disaster was averted by fairly decent (but not great) meals and a hard working flight crew. The trip from Cairo/JFK was a totally different story. This time we were on a new 777 with lie flat seats. We had a very caring crew that kept on feeding us meal after meal. Both flights were relatively on time and both captains kept passengers reasonably informed.","","","Business Class","","5.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Kenyon Sean","United Kingdom","2015-04-14","We recently flew Emirates to Dubai and then connected to Kuwait. The food and service was second to none. When we flew back from Kuwait our flight was delayed. We originally had 1hr and 30 mins between flights. By the time we landed in Dubai and reached the terminal it was 7.20 am local time. Our flight to Birmingham was due to close at 7.30 am! We ran like crazy to our gate A17. By the time we got there it was 7.35 am! We were then told our gate had been changed to A4. There was no way we were going to make it. The guy at the desk phoned through to gate A4 and told them he had 2 passengers and would personally bring them himself. He then picked up my wife's hand luggage and carried it to a buggy. We made it last ones on the plane but would never have without that member of staffs assistance.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Adrian Gifford","United Kingdom","2015-04-14","Flying to Dubai from Manchester on 15th March 2015 Boeing 777 flight EK022 seat 21e and 21d. We found the service very poor. The female flight attendant never smiled or offered any greeting. We were not offered any drinks but had to ring the call button twice to get a response. On the second occasion for some water again rang twice and from the first call to receiving the drink was just over 11 minutes. This was before and after lunch not at a busy time. At lunch we had to ask for coffee which the male attendant leaned over to pore I had to ask for milk and sugar. The coffee was lukewarm and the attendant was equally out of sorts with himself. We have never had this treatment on previous Emirate flights. I wondered if we were on a no frills flight or was it because we can only afford to fly economy. Our return on 30th March was just the opposite with friendly crew and excellent service.","","","Economy","","5.0","4.0","1.0","4.0","4.0","","","2.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","K Hopkinson","United Kingdom","2011-09-11","Flew from London. Security staff split my partner and I up and questioned us at length they then called us into a side room just before boarding to search our hand luggage. By the end of a long day's travel I felt stressed and miserable. I understand the need for security but there was no attempt at service. The flight itself was ok and the food nice. But as someone else noted they do not observe inflight safety procedures bags are left in aisles and emergency procedures not demonstrated. The in cabin atmosphere was pretty chaotic. That will be the first and last time I fly El Al.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Julie Griffiths","United Kingdom","2011-01-24","LHR to JNB return. LHR to Cairo on new aircraft clean good inflight entertainment staff very good and food not too bad. Cairo to JNB was on an older aircraft with the old TV on the wall service was pretty good though. Would have preferred the newer planes on the longer leg of the journey. Return trip was the same JNB-CAI an older plane and CAI-LHR new plane! Expectations were too high in the first place so not bad at all.","","","Economy","","7.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Luis Merizalde","United States","2011-01-15","BKK-CAI Business class. A terrible experience. Star Alliance standards? The flight was terrible an extremely old 777 with economy class legroom and no proper recline. Only 21 seats and no service. I asked for juice and the empty glass was in the arm rest for only 8 hours. Not even once a cabin attendant asked if needed something. A third class breakfast was served. I cannot understand how Egypt air was accepted to Star Alliance with such a low standards.","","","Business Class","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","John Lown","United Kingdom","2011-01-07","Heathrow to Johannesburg via Cairo and back. Heathrow to Cairo was excellent with a comfortable seat food and service good. Cairo to Johannesburg not as good as - an older aircraft with no seatback entertainment but cabin staff were good. The return flights were pretty much the same. Good value for money if you book early and get cheap tickets.","","","Business Class","","7.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","R Taylor","United States","2011-08-20","Business class was wonderful friendly service from NY to Tel Aviv. Seat was not flat but I slept for 8 hrs. Food was great and Business was worth the price.","","","Business Class","","10.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","B Namsil","United States","2011-07-28","Newark-Tel Aviv B777-200 Business Class. Very professional and attentive crew. Excellent food service. Comfortable seat but not fully flat nor anything outstanding. Entertainment system with good selection. In summary a good recommended travel experience.","","","Business Class","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","N Dersley","United Kingdom","2011-01-07","LHR-CAI with 2 day stopover before continuing CAI-JNB and then back to LHR. First flight a BMI codeshare - attendants pretty disinterested and plane was tatty. Cairo to Joburg on the old Airbus - no personal TV but midnight departure I was interested in sleeping. Got the Airbus back to Cairo where a lost walking stick threatened to derail my impressions of EgyptAir up to that point. Ground staff were quite apathetic although at the last minute a very good manager took on my complaint and was waiting for me at the departure gate to London with my stick - excellent. Flight back to London was on the new Boeing which was lovely. Food on all legs acceptable for economy class although I would have preferred more drinks rounds. Attendants pleasant enough - no complaints.","","","Business Class","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","P Burny","Belgium","2011-01-07","BRU-CAI-SSH. Snow disruption. Flight delayed 3 hours. Snow can happen but we were boarded in the plane (old A321) even as MS knew the luggage handling was delayed for hours more. We were sitting in the plane for 2 more hours without any communication about the reason of the extra delay. Cup of water after more than 1.5 hrs and passengers complaints. Push-back with more than 5 hrs delay. Still no comment from crew. Pilot never addressed passengers during flight safety demo aborted for take-off crew unsmiling inedible food. Arrival in CAI with big delay connection to SSH was gone. Kept us waiting until 05.30 in the morning in the transit zone. Only then they said us there was no seat on any flight for SSH during the day and that we had to go to hotel. We had to argue very strongly to get our boarding passes printed before we left for that hotel. They knew it already 99during the night but wouldn't put us in hotel too early because they have to pay for extra night in the hotel. We only got voucher after asking for it. This is not the Egyptian hospitality I know. Shame on you Egypt Air.","","","Economy","","","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Gill","Canada","2015-04-12","Seattle-Dubai-Delhi and return. My first time with Emirates. Flew economy. 777-300 on all the legs. Positives: decent meals plenty of choices in IFE baggage offloading was quick. Negatives: for some reason during SEA-DXB leg the formation of two lavatories each per section didn't seem to work very well. There always seemed to be a line up. All four times they seem to be always taking off a bit late from all the four points of departure. We were bussed to the terminal at DUB on arrival from DEL which took extra 30 minutes of our lay over. Cabin crew could use a bit more politeness. Too many announcements and most of them were barely audible and sounded like mumblings. Overall not bad but I was expecting a bit more.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Leonard Fagan","United States","2011-07-24","Outstanding flight from TLV to CDG. Upgraded to Business Class from Economy for $100/seat. Service was excellent. Cabin was clean. Flight attendants excellent.","","","Business Class","","10.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Kallini","Egypt","2011-01-03","CAI-BRU return Business Class old A321. One meal was served food. No personal TV screen and seat was not even reclining. Check in smooth new terminal in Cairo is very nice. Lounge also nice. Crew friendly and attentive.","","","Business Class","","6.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","R Schroder","United Kingdom","2010-12-31","JNB-CAI-AMS A340 and B737. We thought we were mentally prepared for Egypt Air but no. The A340 business class seats would not have been out of place in a premium economy cabin : hardly any recline no leg room video monitors in front of cabin only. B737 had better leg room video on demand but no foot rest. This means when in a reclined position legs start hurting after a while. Verdict on Egyptair : cheap but certainly not cheerful.","","","Business Class","","2.0","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Daniel Rubiniak","Israel","2011-07-05","Roundtrip TLV-AMS-TLV both trips on a new 738. Check In reasonably efficient FA's enthusiastic tasty meals although very limited choice as the same two dishes were offered in both flights and beyond all the flight was offered for the most competitive price. All in all a good and worthy experience.","","","Economy","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Carole Erickson","United States","2010-12-31","EgyptAir coach class JFK to Cairo bulkhead seats were roomy plane was immaculate and the hot meal served above average for airlines. The flight attendants were pleasant and professional. During our trip we flew Egypt Air from Cairo-Luxor Aswan-AbuSimbel-Cairo flights on time and planes clean with ample leg room. On our return we had the opportunity to fly business class on new B777-300 - plane was immaculate service and food exceptional.","","","Economy","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Weaver","United Kingdom","2010-12-28","London to Kuala Lumpur via Cairo one day after Heathrow was re-opened. Original departure time from LHR was 1400 but delayed until 1900. No Egypt Air ground staff to be seen at all. No updates on why our flight was delayed or whether all of us will be able to catch our connecting flights in Cairo. Outbound journey from LHR to Cairo using new Boeing-777 impressed with entertainment system but food was horrible. I do have to give credit when we arrived in Cairo they made sure that all transit passenger flights will be waiting for us. There were many passengers flying to Johannesburg and Kuala Lumpur from London on that flight. The final leg to Kuala Lumpur was awful. The aircraft was an old Airbus no personal tv. The toilet doesn't seem to be cleaned at all. No comment as well with the food. Overall it was a below average experience flying with Egypt Air.","","","Economy","","1.0","","","","","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Haitham Mahmoud","Egypt","2015-04-10","Doha to Dubai EK848 and Dubai to Zurich EK087. Both flights were 25 March 2015. Emirates was a great airline but lately its service levels are declining. We took a trip from Doha to Zurich with connection in Doha. On first leg we asked for blankets but no attention was given until flight landed and on reminding air hostess were told that no blankets were available on flight. On second leg the food was quite poor and head phones were collected 30 minutes before landing. Certainly service levels have declined significantly compared to 2 years ago.","","","Economy","","4.0","3.0","2.0","2.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Kurowski Yvonne","Australia","2015-04-10","I was flying from Melbourne to Warsaw my plane from Melbourne was late and I lost the connection from Dubai to Warsaw. I was pleasantly surprised how Emirates organised another connection to my destination. The staff were wonderful and the food very tasty. On my way home for half of my trip I was allocated to Business Class - no extra cost. I highly recommend Emirates.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","MW Studer","Austria","2011-06-28","VIE-TLV-VIE on a Boeing 737-800 seats comfy meal sufficient and almost tasty. We booked El Al because it was more than 200 Euros cheaper than Austrian Airlines. We didn't worry about the security before we got to the airport as Israeli friends have told us that we would be asked some questions about security matters only. In the end we spent about 1 hour at the check-in counter telling some young security guy about our private lives and personal relationship. As non-Israelis we were questioned separately and our ""stories"" were put together afterwards. Telling so much about your private live to some 20 year old security guy is not worth saving 200 Euros.","","","Economy","","2.0","","","","","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","N Mukherjee","United Kingdom","2010-12-23","I had confirmed ticket from Hurghada to London via Cairo in December. My luggage was booked through to London boarding card issued till Cairo citing systems issues. On reaching Cairo I was informed that the Cairo-London flight was cancelled (snow disruption) I could collect my baggage there and go to customer services - they directed me to ticketing to determine flight options. Most unhelpful personnel there who told me next available flight to London was after 2 days that I would need to make my own stay & other arrangements. They refused my request to be rerouted through other locations (which flights were operational). I finally paid £200 more to go to Paris (on a flight a couple of hours later) over the £360 one way fare and then paid another £99 to get to London from Paris. I recommend using EU airlines who are regulated by EU regulations.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Terry Stokes","Australia","2010-12-18","JNB-CAI and CAI-LUX return. Not the friendliest crew but not unwelcoming. Seats were comfortable and food edible if you go for that kind of food. We booked and paid early so the fares were a steal.","","","Economy","","7.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","E Cristol","United States","2011-06-17","Probably one of the worst Economy Class cabins I flew. They pack you in like sardines so you are out of luck whether you are in a window or an Aisle seat. Food is horrid service is not rude but sort of non existent. I enjoyed Israel a lot and found that the airline does not represent the country well. The security part was actually not too bad but the flight was hot cramped and rather unpleasant.","","","Economy","","1.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","L Clayton","Australia","2010-12-12","Egyptair Express a short flight Hurghada to Cairo. There were 3 flight attendants on the flight in which none of them greeted the passengers until half way through boarding when a male flight attendant appeared and happily helped customers. The cabin was tidy seats comfortable and leg room was generous. The safety demonstration - none! Of course there was the range of beverages available. We were served by 2 female flight attendants didn't smile once. just stared at you blankly until you asked them for a drink service was slow and there wasn't much time to finish your drink! Disembarking was pretty similar to boarding.","","","Economy","","4.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Paulista","Portugal","2010-12-12","LIS-CAI-LIS. Both flights with one hour delay. Staff very impersonal entertainment very poor. The food was acceptable plane was clean and looked new. An average experience with a good relation quality / price.","","","Economy","","6.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Vasile","United Kingdom","2015-04-08","LGW-DXB-BKK and return. 3 legs with 777-300er and 1 leg DXB-BKK with A380. Overall not impressed. Expected a lot more from the Emirates name. Both journeys no wifi available or telephone onboard as advertised. The screens seems to be a bit unresponsive. Staff lacking the extra mile with far too many announcements unrelated to flight safety really disturbing at night time. Flying just once with Emirates is probably enough.","","","Economy","","6.0","3.0","2.0","3.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Jon Aindow","United Kingdom","2015-04-08","Just returned from a 3 week break to Oz Manchester to Brisbane (via Dubai) Sydney to Manchester (via Dubai). Have to say I was thoroughly impressed. Yes the service wasn't fantastic from all the cabin crew. Yes the meals weren't fine dining yes improvements can be made but if my 4 legs of this trip is anything to go from I would definitely recommend Emirates A380 services to others. We sat all 4 legs in 59 ABC in order to have the most stable journey so didn't test the levels down the length of this massive aircraft however what we received was extremely good and am looking at booking again for this 22 hour journey with Emirates on the A380. If I were to be critical then improving the food offering would be good and using ""secret shoppers"" to test flight attendants would help I interacted with around 20 flight attendants during these 4 legs and 18 were great it's funny how 2 from 20 will stick out more in my mind. Emirates need to be careful with traffic flow as we had an hour circling prior to landing in Dubai due to congestion and then 3 hours later had an hour sat on stand waiting for a slot due to congestion. In essence I'd definitely recommend the Emirates A380 service safety and comfort are first rate and with a few improvements I'd say even economy is first class!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Sharon Bebek","United States","2011-06-05","Aside from some of the worst service inflight El Al let my cat loose on the tarmac at Ben Gurion airport. When calling their lost and found call centre I was told by a representative that a lost suitcase has a higher priority than finding a family cat. Their actions display a lack of regard for life period. Unlike people in Israel those of us from the United States love and respect our family pets.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Khan","Australia","2010-11-22","AMM-CAI-LUX LUX-CAI-ATH. We chose Egyptair for relatively cheap fares and convenience around Egypt and the middle east. First flight ordinary cabin crew was a little incompetent and seemed a bit young. Flights to and from Luxor were alright nothing bad but nothing too good either. Flight to Athens was quite pleasant nice and friendly staff food edible for once.","","","Economy","","5.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Spirit","United Kingdom","2010-11-22","MLA (Malta) to BKK via CAI. First leg on the EgyptAir Express subsidiary clean comfortable and smart new Embraer 170. An excellent light meal served. CAI-BKK an old and slightly shabby 777 with no personal entertainment and only one (Arabic) movie shown on the large screens. Leg room in economy excellent. Two meals served both average and uninspiring but not terrible. Cabin crew on both legs were efficient but not as polite or friendly as with some airlines. One attendant spent most of the MLA-CAI leg chatting to a passenger she seemed to know. No alcohol available on either flight. Check-ins were very smooth. All in all I was pretty satisfied given my low expectations and the fairly low price of my ticket.","","","Economy","","6.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Richard Edmondson","New Zealand","2011-04-28","We visited the Middle East in May 2011. Before leaving New Zealand we made bookings with El Al (via the Web) to fly Tel Aviv to Cairo. When we arrived at the airport to check in for the flight El Al staff informed us that the flight had been cancelled. They arranged for us to fly to Cairo via Amman with Royal Jordanian the same day but we are cross that they didn't bother to inform us of the cancellation. The booking was made in September 2010 and they had an email address to reach us at.","","","Economy","","2.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Dale Gardner","United States","2010-11-06","New York to Cairo and return and wished we had waited until January 2011 when the new 777-300ER will be available. Service ordinary seats were better than economy but only barely. Attendants helpful when asked but did not go out of their way to assist. The domestic trips on Egypt Air were better than the flight over.","","","Business Class","","3.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","I Walker","United Kingdom","2010-11-03","I generally fly EgyptAir about 4 times per year and have become used to shabby service. My other options are BA or BMI and they are not much different when it comes to customer service. I find the staff on EgyptAir lazy and unprofessional who just try to get from one side of the Atlantic to the other without too much bother. I think they should lower their prices or up the quality of service with better trained staff.","","","Economy","","","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","McGuinness Kenneth Patrick","Canada","2015-04-06","My wife and I flew return business class from Toronto to Bangkok via Dubai. The Toronto to Dubai leg on a newer A380 provided excellent cabin service and food with the exception of the hot breakfast which was well below par. Upon arrival in Dubai we found The business class lounges to be very comfortable providing a good selection of food beverages and reading materials. The Dubai A380 leg went smoothly except for that hot breakfast again which once again proved inedible. The return flight A380 from Bangkok to Dubai was on an older series A380 and was a lot less comfortable due to a built in footrest which prevented me from stretching out my legs. I found this to be very debilitating as I have a bad knee and I was very uncomfortable unless I put the seat into the flat bed position. The Dubai - Toronto return leg was once again on a newer A380 and provided more comfort than the older A380. I still had not learned from my earlier hot breakfast experiences and fell for it a third time. This was by far the worst of all the three breakfasts and I took it upon myself to complain about the poached eggs that had the consistency of hockey pucks. The cabin crew were very apologetic and acknowledged that it was an ongoing issue. Overall the Emirates business class experience was expensive mainly pleasant but could be significantly improved. The chauffeur service was excellent however everything else isn't where it needs to be yet in order for me to stop shopping around for alternatives. My comments and suggestions are listed below. Business class seats are narrow and uncomfortable especially seats F & G which are only separated by an armrest. I was travelling with my wife so we didn't need to use the privacy screen which rises vertically from the armrest. Unfortunately even when it is not in use it still protrudes vertically from the armrest by approximately 9"" preventing use of the armrest for it's intended purpose or even holding hands with your significant other if so inclined. In business class the lounge 4 washrooms galley and stairs to the lower level are all at the rear of the aircraft. This can make for a very busy area particularly with cabin crews comings and goings. It also makes for a very long walk to the washroom if you are seated near the front of the business class section. Kudos to the cabin crew as they delivered all food on trays without resorting to the use of trolleys which would obviously restrict passenger movement and clog up the aisles. Having said that requests for individual items can be met by comments such as ""I'll be back in a minute"". When I mentioned to a member of the flight crew that the flight tracker program wasn't working during the Toronto return leg it was just met by a shrug of shoulders and no explanation? My biggest beef regarding my first Emirates experience is that we never once saw the plane's purser (cabin manager) on any flight as they never appeared from behind the curtain that separates first and business classes.","","","Business Class","","7.0","2.0","3.0","3.0","4.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","P Koch","United States","2011-04-28","EWR-TLV B777 business class fantastic staff good food. Business class seats not comfortable for 12 hour flight TLV-JFK on old 747 business class. Food good and nice staff nice lounges in Newark and TLV.","","","Business Class","","7.0","","","","","","","1.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Lovatt","Philippines","2010-10-24","CAI-BKK Business Class on an old B777-200. The seats are cramped movie sound was scratchy and headsets cheap ear insert type. No noise cancelling headsets available. I skipped dinner and took breakfast. The hot meal was only warmed slightly. The attendant called the senior attendant to ask what was wrong in a manner that suggest I was the only problem passenger. The man next to me said he had also a different hot plate and it also was cold and his hot tea was cold.","","","Business Class","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Derek Salter","South Africa","2010-10-24","London to Johannesburg via Cairo. New plane to Cairo excellent with great inflight entertainment. Older plane to Johannesburg - no entertainment. Staff extremely helpful pleasant food and timekeeping great. The price was excellent too. Transfer at Cairo easy and people there helpful too.","","","Economy","","9.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Oscar Medina","Philippines","2015-04-06","I am a frequent traveler with Emirates and am sad to say it is all going downhill. MNL-DBX-AMM and CAI-DBX-MNL on the way back. The B777-300 ER is a nice plane with departure at 12.20 am. With all the time spent in the airport and the lousy lounges at Manila airport (not airline's fault) one gets to the flight starving. Just to find out they have ""Light Bites Service"". All options below business class standards. Tiny portion leaves you starving for the rest of the flight until breakfast comes. No service in between. This service takes more than two hours to be completed when people want to go to sleep as soon as possible. Then the connection to Amman was far worse. A330 plane is really bad when the passenger in front of you fully reclines you end up with his head on your lap. When things couldn't get worse they did on the way back. Ground staff at Cairo are as bad as the airport itself. No priority boarding long faces a true mess. Fortunately I was served dinner as it was dinner time. B777-200 also a very bad aircraft. My ICE screen got stuck when the guy in front of me reclined fully. Crew did nothing. Then another red-eye to Manila more ""Light Bites"" service crew took three hours in offering the duvet for the hard seats (by then they already woke me up). These flights require super-fast bed service not three hours after. An really can't you afford a true meal? Really disappointed.","","","Business Class","","4.0","3.0","3.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Hiu Martin","Saudi Arabia","2015-04-06","EK 415 SYD-DXB - business class April 4th 2015. Check-in agent was friendly. Flight was on time. The crew overall worked very hard aside from several juniors who seemed to shadow more senior stewardess whom need to polish further their customer focus skill. Food is of high quality (Seared duck as appetizer and steak). I skipped breakfast which was the first meal as I had enough breakfast from the Sydney Emirates lounge which serves very high quality breakfast. Wine on offer inflight is of high quality. ICE entertainment system again the best there is in the industry. A380 that is deployed in this flight is an early generation of the type as it does not have the latest innovation such as electrically controlled window shutters better ICE controller and slightly smaller screen. Overall a very pleasant flight and will meet the expectations of the most discerning flyer. Note to Emirates whomever design the menu/wine list for EK flight to and out of LAX should take note on the menu served in this flight. I got the feeling that these menu are designed by 2 different staff/divisions.","","","Business Class","","10.0","3.0","4.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Matthew Snowling","United Kingdom","2011-04-27","BRU-TLV-BRU Economy. I fly this route regularly and on the two very rare occasions I saw this flight cheaper than Brussels Airlines I chose it. Never again! On all 4 legs of the flight I was treated like a criminal by ELAL security the front room staff are rude ask the same questions without listening to the answer they left me in a room for over an hour each time and failed to advise why. I appreciate security is very much needed but it must be professional. Israelis were barely checked! The plane was old service awful noisy and safety terrible as airline regulations not enforced such as bags in emergency exits and people removing bags on landing!","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Benn","New Zealand","2010-10-15","Rome to Durban. Never again. I would rather go via Moscow next time with any other airline because nothing could be as bad as EgyptAir. Dirty aircraft with disinterested crew. The toilets were filthy food looked like leftovers from other airlines. The seating is exceptionally cramped and uncomfortable. And it wasn't cheap! I notice with amusement that it is a Star Alliance member. How can this be considering the wonderful airlines that belong this alliance eg. Singapore Airlines etc.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","S Mintz","United States","2010-10-14","Roundtrip on Egyptair JFK to Cairo. B777-200 interior very dirty and tired looking. The aisles and toilets were not cleaned at all during the flights. Drinks only offered during the meal service. I had to go to the galley several times on both flights and ask for water and flight attendants seemed like I was bothering them and asking them to do me a big favor. I felt that Egyptair did not take the safety briefings seriously as they were quickly shown on the overhead screens while attendants were passing through the cabin handing out newspapers. On both flights passengers got up out of their seats immediately after the plane landed but we were still taxing to our gates. The overall lack of service from the flight attendants was not enjoyable. Egyptair need to dramatically improve by updating their aircraft with better inflight entertainment and improve their cabin services (both meal and beverage) in order to be close to the service provided by other Star Alliance and international airlines.","","","Economy","","2.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C Lewis","South Africa","2015-04-06","My husband and I flew from Johannesburg to Istanbul via Dubai in late March 2015. The flights to Dubai and then Istanbul were fairly uneventful. I had requested a gluten free meal. The gluten free portion of the meal was unimaginative and very unappetising. Arriving at Istanbul we waited at least 30 minutes for the luggage to be offloaded. The return trip however was an ordeal from beginning to end. The flight left Istanbul more than an hour late. We had to wait in a boarding area that was far too small for the number of passengers. We arrived in Dubai with 30 minutes to make our connecting flight and were told that we had been rescheduled on a later flight which meant a wait of 5 hours through the night. Our compensation was an inadequate meal voucher. Meanwhile our original connection left more than 30 minutes late in any case and we could still have made it. The new connection also left late by about 40 minutes. My special meal request was not transferred to the new flight. The flight was jam packed and the service was patchy. When the coffee eventually came around it was absolutely cold. I will not be flying Emirates again.","","","Economy","","3.0","3.0","2.0","1.0","3.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J May","United States","2011-03-27","JFK-TLV. Security top notch food pretty good and I found flight attendants attentive but the seats on both the 777 and 747 were horrible - the tightest I've ever had to endure. Unless they reconfigure seating I'll never fly El Al again.","","","Economy","","3.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Rob Butler","United Kingdom","2010-10-03","LHR-CAI A330-300 CAI - LHR A330-200. Only flew with Egyptair because required to do so by client. Outbound aircraft new and pretty impressive. Shame they went for business class seats that don't go to proper flat beds - you just feel as though you're sliding off these. IFE good and details of movie choice on screen. Food pretty good and service OK. Return aircraft old style and that was reflected in the service too. Clunky old-fashioned seat. Out of date magazine with no current movie details - when I pointed this out to FA she told me it was her first flight of the day and I'd just figure it out during the flight. Food OK but not as per menu. Supposedly seasonal fresh fruit selection was a lot of apples and two very green bananas. Would not pay to fly this airline if it were my own choice especially as it is dry and yet charges the same as the BA/BMI in Business.","","","Business Class","","5.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","H Ener","Spain","2010-10-03","IST-CAI-KUL and back was a good experience and worth the price in economy. Of course things could be much better as most reviewers here mentioned. For example if you pre-order vegetarian meals several months before the flight they should have it on all segments of your flight (they missed one out of four in this case). And it's true that making use of the long layover service (reviewed in detail on Flyer Talk) is stressful. Their sales offices check-in staff in countries outside Egypt and support service staff in Cairo all seem to say different things regarding what is possible and what is not on your layover. And come on which airline does not have online check in these days? And where are my frequent flyer miles on a Star Alliance partner airline's program more than 5 weeks after flying?","","","Economy","","6.0","","","","","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Jackson David","United Kingdom","2015-04-06","BHX-DXB-BKK 1st April 2015 777 then A380 - EK 0384 and EK 0040. A Tale of Two Cities! The contrast between these two flights was vast so the data below is an average of both hence here is my review for each leg. Leg One Birmingham to Dubai. Plane full seats squashed leg room limited staff mainly rushed and miserable touch screen sensitivity useless. Leg Two Dubai to Birmingham. Plane full seats much larger in width and leg room wonderful attentive staff new screen with light touch sensitivity. No headphones provided to me. The price was £480 return with a return in July which was excellent and was much cheaper than from HRW with a better and shorter DXB layover of 2 hours. Would use again. Two gripes - advertisements at beginning of films and shows annoy me so an ability to just watch 20 seconds of a bit of each film in order to get the gist of it would be great I have no time to wade through numerous adverts just to eliminate 80% of the substandard films. Gripe Number Two yes its the Emirates Music! Great when you only fly them occasionally but hideous when it just goes on and on and on a four chord repeat monotony come on Emirates how about the sound of silence?","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","L Monks","United Kingdom","2015-04-06","We have flown with Emirates more than 20 times. In the last 4 months we flew Business Class 8 times and First Class once. We have experienced 2 great flights with them but 6 awful flights. Emirates call centre were disorganised and provided conflicting information when we called to try to make changes. The crew in general are by far the worst we have experienced on any airline (including budget airlines). On 4 of the recent flights my wife was pregnant. Emirates made very little attempt to make the flight any better for her. We have flown with Emirates various times over the last 7 years and have found the experience increasingly worse. The food in Business Class has been paired back so much that it is almost inedible. They have chosen to use extremely cheap bread and pastry products as filler. The food at Singapore Business Lounge was inedible I say this as a statement of fact not a complaint. I returned to the main terminal and purchased food and drink from there and brought it back into the lounge. The chauffeur service is also highly variable. At Singapore we were collected by an 8 year old souped up mini van (replete with flashing lights inside and worn out interior) instead of the limousine they promise. We fly a combination of Business and First Class when we use Emirates our reason for this is to try to avoid undue stress when travelling to or from a holiday destination. Unfortunately we have found that for 75% of the time we come home feeling frustrated. We are going to try BA and Virgin for our future trips - I would highly recommend avoiding ever using Emirates airlines.","","","Business Class","","2.0","3.0","1.0","2.0","3.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Paull","United States","2011-03-23","TLV-JFK. Flight was overbooked and denied boarding even though we were on a tour. I understand this is a common occurrence and that Israelis are given preference over residence of other countries. El Al wanted to place us on standby even though there were seats in business and 1st class. EL AL wanted to place us on the 600am flight from TLV to Barcelona with transfer to AA plane to JFK. So instead of arriving 600am we would arrive 300pm with no sleep. Not acceptable. Wanted to purchase 1st class ticket EL Al did not want to sell. Finally convinced El AL to sell me the 1st class tickets. Once I became a paying passenger I guess a group ticket does not count as a paying passenger attitudes change and El AL became friendly. Flight was pleasant lots of space seats folded flat FA attentive. Unless you fly business or 1st class cannot recommend this airline.","","","First Class","","3.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","R Wiegmann","Germany","2010-10-03","FRA-CAI-DXB / KWI-CAI-FRA. FRA-CAI leg on a modern B737-800 with good legroom and decent food. 3 hours time to transit in CAI with the boarding pass for the continuing leg only available at the transit desk in CAI. Star Alliance Lounge in CAI is ok however quality wise way below other Star Alliance lounges. CAI-DXB a new 777-300ER with lie flat seats. KWI-CAI on a 20 year old A320 very tired plane. Last leg an A330-200 old style business class recliner seats with excellent legroom. Problem is that the product is not yet consistent in terms of seat quality offered plus the older planes feel a little dirty. Biggest problem for MS from my perspective is the staff that is not friendly at all. A smile does not cost anything but can make a big difference.","","","Business Class","","7.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Vos","Netherlands","2010-09-21","AMS-CAI-KUL BKK-CAI-AMS. The worst and most unprofessional experience I have ever had on an airline. A330 and B777 have very tired interiors toilets are not cleaned during the flight. Although food is hardly ever amazing this time it was really bad (specially BKK-CAI section). Drinks only offered during the meal service at other times you can try to get 1 glass of water at the galley it feels like asking for a big favour. During the landing the family friends and EgyptAir crew start taking out their phones already and calling. Flight crew on duty sitting across or close do not say a word.","","","Economy","","","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","I Jumbe","Austria","2015-04-06","I flew Emirates from Vienna to Harare in March. The difference in quality of aircraft from VIE-DXB to DXB-HRE was staggering. The Africa-bound plane was old the seats were narrow and uncomfortable (comparatively) the in- flight entertainment system was archaic (without even the detailed route tracker that is the standard of other Emirates planes). Before opting for the Business class flight I had flown Emirates coach a number of times and on the newer planes it is far superior to business on the Harare route if value for money is something you care about. Incredibly disappointed. The massive gulf in quality between the Europe-originating route and the Africa-bound one was massive. Unforgivably so given the fact that we were still expected to pay a premium. Poor showing Emirates.","","","Business Class","","2.0","1.0","5.0","5.0","4.0","","","2.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Kathryn Coke","United States","2011-01-07","LAX to TLV recently and the worst flight I've ever been on. Bad leg room terrible food and an elderly lady next to me trying to take over half my seat I've come to expect nothing more from most flights. What I do care about is the careless way they treated my luggage. All of my luggage except for my violin were messed up (and I mean messed up) when I got them back.","","","Economy","","1.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Hazem Foda","Malaysia","2010-09-17","KUL-CAI-KUL. A330'internal condition is terrible. Foot rests are broken. Horus magazine is not available. Inflight entertainment not functioning even in a 10 hours long flight. At check in you are not allowed to book any of the first row seats even though you have a baby with you. Obviously those seats are reserved for the so called security officers and the staff relatives and friends. Announcements during the flight are not clear - hardly understand the crew's language pronouncation. It's a terrible experience but the cheapest.","","","Economy","","3.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Konstantinou","Greece","2010-09-17","Athens-Bangkok via Cairo. The reason for flying with Egypt Air after 10 years was the low price for this flight and the fact that now is a Star Alliance member. But everything is the same like before except the new logo on the aircraft and the Star Alliance logo everywhere! Athens-Cairo was an A320 in a good condition with a lot space for the legs. On arrival at Cairo airport we had 6.5hours for the connection flight. We were informed from their office in Athens that we had transfer to hotel for these hours. I went at their office and an inpolite employee told me to give a ticket for going upstairs at the restaurant for eat something. I asked the hotel saying that this was the deal buying the ticket and it is not possible stay at the restaurant for 65 hours. He answered saying that the time for to fix the visa is about 2 hours and after that I'll have short time at the hotel. After 30 mins they eventually took us out without visa and passport! The hotel was great nice lunch and room. The time we had to go back there was nobody from egypt air to call us. By ourselves we found minibus from the hotel to take us back to the airport. Cairo-Bangkok was on a tired B777no personal tv main screen with a bad view and no sound at most parts. This airline needs big steps for to be equal or near to the other Star Alliance members and really I wonder how Star Alliance decide which airline will join this group.","","","Economy","","4.0","","","","","","","4.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","F Butler","United Kingdom","2010-12-11","EL AL between London and Tel Aviv 4 times now and each time has been stressful in one way or the other. B767 has really bad legroom and is very cramped with very poor IFE. You don't get a choice you just watch whatever is being shown and Iwas a good 4-5 meters away from the pathetically small screen. Many passengers refuse to conform to any rules ignoring the crew instructions. El Al needs to be more forceful in maintaining a level of decorum. Food is very good service was friendly on flight and the airport. Security is lengthy but the security staff are polite. Since I don't have much choice of carrier for business flights I can be sure that I will be flying with them again but after 8 flights with El Al I'm as prepared as I can be - some good earplugs an eye-mask (they keep the lights on too long overnight) an ultra-small laptop to watch my own movies on the cramped seating area and the all-essential neck-pillow. Try to get the thursday evening flight out of Tel Aviv rather than the Friday morning flight - its a lot less busy albeit no less noisy and irritating.","","","Economy","","1.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Tim Beddow","United Kingdom","2010-09-17","London Cairo London in Business. New A330s. seats excellent and clean cabin with friendly staff. IFE new and works well but not a huge choice of films etc. Food not up to scratch though and no alcohol.","","","Business Class","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Michael Schade","Singapore","2010-08-21","BKK-CAI-DUS return. BKK-CAI on very old and run down B777-200. Business class seats the ultimate nightmare. No legroom and seat hardly reclines. The seats in Y class looked more comfortable. No menu only fish or chicken or beef poor quality of food. Blankets were out of stock. I was unable to view the IFE since the tiny screens could not be brought into position while the person in front of me declined his seat. There was simply not enough space. Amenity bags only available on BKK-CAI not on the return flight. No toothbrush eye-shade and earplugs available. Overall the ultimate horror flight. What a difference from CAI-DUS - new B737-800 with comfortable seats good service good IFE and food with a menu and blankets.","","","Business Class","","2.0","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","M Jackson","United States","2010-11-16","The restrooms and aisles were blocked for long periods of time as men congregated to pray. The seats were awful - narrow and hard. My wife asked for some orange juice; never got it. The security is great but terrible at the same time. I felt safe but was worried I would miss my connecting flight due to some searches taking 30 minutes each. I will never fly El AL again.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Sharpe","Bermuda","2010-08-16","London - Kuala Lumpur return. Superb cabin and seats in the new 777-300 from London. Older style business class seats on the KL leg. Service was fine although the food and entertainment should be improved. Boarding slow and disorganised but all flights left within 45 minutes of schedule and felt safe. For the price paid it was excellent value and I would use again as you can stop over in Cairo.","","","Business Class","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Pong","Thailand","2010-08-08","Bangkok – Cairo return. I almost booked business class but thanks to the previous reviews I didn’t. I am glad I didn’t waste the money. The seats looked very small and very little leg room for business class. On the other hand economy was quite comfortable. The food was fine. The portion on BKK–CAI leg was small. The breakfast consisted of 3 pcs of bread. But the portion on CAI–BKK was more. Nothing wrong with the service on the ground and on the flight. The plane was dated but was not a problem for me.","","","Economy","","7.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","K Downs","United States","2010-10-23","I flew El Al for the first time this past week and will never fly this airline again. I was seated next to the galley and the attendants left the curtain open at all times. I kept closing it so I could get some sleep since it was a 1 am flight but the attendant always opened it again. There was so much noise on this flight that I could not get to sleep at all. The reservation desk of El Al made a mistake with my return flight and it took 2 hrs at the airport for them to fix it. The food was the only good thing about this airline.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Derek Salter","South Africa","2010-08-08","Good value for money. Efficient staff ordered special meal and arrived as ordered. Planes rather old and tired duct tape holding things together in the bathrooms for example but good leg room. Easy interchange at Cairo - travelling Johannesburg to Paris via Cairo in Economy. Recommend for people on a budget who are not expecting too much.","","","Economy","","7.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Walter Bertschinger","Switzerland","2010-08-07","Bangkok - Nairobi stop-over in Cairo of 17 hours. On both Egyptair flights the seat was extremely uncomfortable (defective head-rests which kept sliding down behind the back; sleeping impossible). The inflight-entertainment was terrible - only one third rate movie was shown - the same on both flights. The music programme did not provide a real choice. The food was mediocre service unfriendly. Drinks were not provided during the night. Very good is the provision of accommodation during the Cairo stop-over at a 4-star-hotel near the airport. However before I left on my journey a local Egyptair rep told me that no accommodation would be available. She recommended that I spend my time in Cairo - between two overnight flights in the heat of July. After two hours at the very cold Cairo airport I accidentally found out that Egyptair provided rooms to stop-over passengers.","","","Economy","","2.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Stewie Smith","Spain","2015-04-04","Emirates A380 is the only way to fly long distance today. We flew from Spain to Dubai and back on it and once you experience the bar at the back and being able to move around drink chat and socialize you will not want to fly any other way than the A380 Emirates Business Class. It sets a standard of luxury that no other aircraft or airline can compete with. They know the meaning of going that extra mile and the A380 is it!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","E Har-Tal","United States","2010-10-22","New York JFK-Tel Aviv Tel Avi to Newark. On the way to Israel B744 old seats old LCD screens with poor quality image. Food okay flight attendants nice and polite. JFK is a nightmare to connect. EL AL security personnel polite. One complaint is that they kept the lights on to allow them to sell Duty Free items for another hour. TLV-EWR newer B777 but not with IFE on demand. Service for dinner only a sandwich since it was a midnight departure. I got a Gluten Free meal which was nice and actually had a taste. The seats on B777 were nicer. EWR much easier to connect. Check in staff in Tel-Aviv excellent. My father in law was 83 they allowed us to go to a special check in desk where the security personnel came and cleared us instead of standing a long line.","","","Economy","","6.0","","","","","","","1.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Jill Cody","United States","2010-07-27","Traveled today from Guangzhou via Bangkok to Cairo. Food in business was good and plenty. Cabin crew was okay apart from the purser. Seats were very bad. Only 45 degree angle at the most and not so much leg space. Sleeping hardly impossible. When front seat declined backwards you could not get out of your seat anymore. Price was cheap for this flight in business. But I recommend to invest maybe 300US$ more and book a better airline.","","","Business Class","","4.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","M Labuschagne","South Africa","2010-07-24","We had a return flight from Johannesburg via Cairo to Europe. All went well flying out but our return flight Cairo to Johannesburg was delayed for about 6 hours. Instead of departing at 0030 we departed after 6:00! We were disappointed in the way how Egypt Air treated us during the delay - no explanation given. We were told every hour that the flight is still delayed another hour or so. No blankets or pillows were offered and we were lying on the floor trying to sleep as we had to sit right through the night! Every official we spoke to just shrugged their shoulders and walked off!","","","Economy","","3.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Fox","Ireland","2015-04-04","DUB-DBX-PEK and return. Four Emirates Flights in the last 6 days. First sector from Dublin to Dubai was astonishingly poor for an airline as reputable as Emirates. Chaotic boarding late departure - 1hr 10 minute delay. Staff onboard were generally surly abrupt extremely rude and unhelpful. One particular stewardess on this flight demonstrably lacked the people and interpersonal skills required to carry out her responsibilities. The aircraft's ICE system was particularly ineffective and difficult to navigate. However the further three flights resonated as if it were a completely different airline. Staff were utterly professional courteous caring and engaging throughout. The PEK-DBX flight epitomised the standard for exemplary customer service in every way albeit helped by the fantastic A380-800 aircraft used on this sector. Despite the first let-down Emirates will be my airline of choice for any future longhaul international travel.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Taylor Frank","Australia","2015-04-04","SYD-CDG-LHR-SYD. With stops either way in Dubai. Hadn't flown Emirates since 2005 and very mixed reviews but I had to book a trip due to a family illness in England literally booked 4 days before flying and Emirates gave me a very good price. On all 4 sectors I flew A380s couldn't fault them the planes were clean staff were courteous ICE was excellent and meals not too bad and above all the toilets were kept very clean flew in the forward economy section on 3 sectors and it felt very cosy. Keep it up Emirates will certainly fly you back to Italy next year with my wife.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Floss","Israel","2010-09-22","Tel Aviv-London Berlin-Tel Aviv in old B757. Cabin crew very friendly and attentive. However there's a big minus for the old plane in the rear of the cabin the noise is almost unbearable. The security check on the flight to Israel was quite surreal the cross- questioning and other things made me feel like in a James Bond movie; however the security personnel friendly. My bag was opened and searched without me but everything arrived in one piece in Tel Aviv.","","","Economy","","7.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","R Mayer","Germany","2010-07-21","FCO-CAI-KUL-CAI-MXP for 420 Euros return. Service and food on all flights was good. Load on KUL-CAI was only 40% so able to stretch out. Due to the long time between the flights in CAI (6-7 hours) they offered us a free hotel stay in the Iberotel including dinner and breakfast. The staff managed to fill out all paper work (transit visa) within 30-45 minutes. We had a great value for money on Egyptair.","","","Economy","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Richard Naismith","South Africa","2010-07-19","Johannesburg-Cairo-Moscow in Business. Old style seat on Joburg-Cairo leg but quite good for sleeping. Lots of legroom. Staff friendly and fairly attentive. Moscow leg in regional type plane also with older style seats big seat and very comfortable. Staff on this leg more attentive and caring. All flights on time.","","","Business Class","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Fox","Ireland","2015-04-04","DUB-DXB-PEK and return. First time to fly Emirates. Three flights on the Boeing 777-300 one on the Airbus A380-800. 3/4 sectors typified the renowned Emirates service but DUB-DXB left a lot to be desired with surly uninterested and even some ignorant cabin crew. Some even refused to bring water to passengers. Disgraceful conduct. The IFE system was also difficult to navigate on this sector leading to a less than satisfactory flight. However all other sectors were extremely good particularly service aboard the A380 from PEK-DXB. Staff were exemplary chatty smiling engaging and above all courteous. Our group received complimentary champagne on two occasions during the flight. They went out of their way to make us feel at home. Space was very good the IFE fantastic and food was excellent. All in all a wonderful experience and definitely my airline of choice for future International travel.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","F Lanquetin","Germany","2010-09-14","Tel Aviv to Frankfurt on B767-300. On the bad side the flight was delayed for approx 2 hours due to a technical problem on the incoming aircraft. However we were given accurate information and breakfast was offered in an airport café. Aircraft was old but in good condition and clean. Seat comfortable and seat pitch fine. Staff friendly and attentive serving water during the flight. Hot meal was fine. Headphones free of charge IFE limited to old overhead monitors showing a recent movie.","","","Economy","","7.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","L Cornacchia","Greece","2010-07-19","ATH-CAI-KUL return Economy Class. We arrived CAI at 16.30 impressed with the new T3 nice clean and organized. We had connection flight to KUL in the night at 01.15. Due to wait of 8 hours for the next flight to KUL Egyptair staff welcomed us and offered us to stay free in a 5 star hotel (incl transfer + buffet dinner). All flights were ok cabin crew food and seats okay. In general for what we paid we had an excellent service.","","","Economy","","9.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Dipti Budhrani","United States","2010-07-08","KUL-Cairo-JFK flight business class was not on par with any long distance business class we've ever flown. The chairs barely inclined and were very uncomfortable even for our 2 young daughters. We ordered vegetarian food which was extremely bad. They gave us boiled vegetables with no seasoning in business class. I'd hate to think what economy class passengers ate. We'd rate the service very ordinary and really not worth the amount we paid for the class of service expected. I don't know about value for money in economy but it was absolutely not worth the amount spent on business class to travel this route.","","","Business Class","","4.0","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","B Namsil","United States","2010-08-18","MAD-TLV Business Class B737-800. On the positive side attentive crew and excellent lunch service. Entertainment program enjoyable. Seat from the old generation but comfortable. Service and comfort would shine more with an upgraded airplane. On the preventive side some flights form the USA and South America connecting in Madrid with ELAL to TLV do not have enough time for luggage to be transfered and go through ELAL strict security process which includes passengers recognition of each piece. This is due not so much for the extra time for ELAL security but mainly for slow luggage transfer and baggage claim at Barajas airport.","","","Business Class","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Roy Clogstoun","Saudi Arabia","2010-06-22","RUH-CAI return on Egyptair. Check in at Riyadh was utter chaos. Every Egyptian traveller on the flight was at least 40 to 50 kilos above the limit. Check in delayed because of constant arguments over excess baggage. RUH-CAI sector serviced by fairly new B777 but there was no IFE and food extremely basic. No additional water provided by staff or drinks offered after meal service. Several babies on board but staff did not bother providing seat belts and neither did the staff check passengers seat belts on arriving in Cairo. Safety standards very lax. The return trip was an antiquated B737.500 Staff a bit more attentive but service was very mediocre.","","","Economy","","2.0","","","","","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Rozita Omar","Malaysia","2010-06-19","Bangkok-Cairo-Jeddah return. Traveled in a 20 person group but seats given far away from each other in every flight. Also we as a family of four (children age 10 and 8) also given seating far apart although checked in earlier than three hours. The leg room is quite big food is a lot but not much variation. Services in between meal is lacking no water provided. Also when service person called not answered - therefore have to walk to the galley ourselves.","","","Economy","","3.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","P Hopkins","United Kingdom","2015-04-01","A colleague and I travelled Business Class to Singapore (via Dubai) from Heathrow on our way to Australia and New Zealand end January 2015. Our flight on Emirates proved to be a highlight of the holiday. The crew the food the ambience the comfort was all absolutely fantastic. We travelled other airlines on our tour but none came anywhere near the standards set by Emirates.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Jonathan Miller","United Kingdom","2010-06-13","C-class Luton-TLV and return TLV-LHR. Out on a tired 757 with far from state-of-the-art seats and antique IFE cheerful crew decent food. Smooth security screening at Luton. Easy clearance through newish T3 at TLV. Return on a 777 - again fairly weary but with an excellent crew. I know my experience is not in accord with others but I found nothing really to complain about other than a somewhat tired collection of aircraft.","","","Business Class","","8.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","Jorge Rodriguez","Costa Rica","2010-06-19","SXF-CAI-CAN on Economy Class. Two totally different flights the first one between Berlin and Cairo was very good I was even impressed about the bad comments I read here before to buy the ticket (I bought it because it was the cheapest option). And then a week later I had a dreadful experience on my way to China. Service and food were good on SXF-CAI without IFE though. But the 14 hours ride between CAI and CAN with a stopover in BKK was horrible. Terrible food and attention (and very bad behaved passengers too). I will never use this airline to fly to Africa or Asia although it seems they made the effort to show their best face on their flights to Europe.","","","Economy","","5.0","","","","","","","4.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","J Hutchinson","Thailand","2010-06-07","JNB-CAI. Impossible to imagine how this dreadful airline made it into Star Alliance. Their aircraft are old and uncomfortable Business Class is little better than recliner armchairs - they claim to have flat-bed seats but these are only fitted onto B777-300 aircraft it will probably take them 10 years to have them rolled out to the rest of the fleet. Food was adequate but unimaginative inflight entertainment very limited with only a few channels not in Arabic. Their lounge at the new (but already grubby and dilapidated) Terminal 3 at CAI is small shabby poorly equipped (no showers for example) and for some reason full of children (clearly having a friend at EgyptAir is the way to travel). If you have any choice at all avoid this sub-par carrier.","","","Business Class","","2.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Guild","Australia","2015-03-30","We flew from Birmingham to Melbourne with stops in Dubai and KL - very satisfactory. Excellent lounges and good departure times so the trip was as painless as possible. Service varied from ok to excellent. Seat 9A and 9B were well positioned comfortable and with good appointments and spaces for storage. Emirates is clearly a top class airline with all the trimmings that a long time traveller expects (for the $$$!). Their entertainment system is a bit hard to navigate. Program selection fantastic.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Feiglin","Australia","2010-04-20","CDG-TVL-FCO. CDG-TLV on B777. Aircraft reasonably new and IFE acceptable though not brilliant. Long boarding delays due to what seemed like poor organisation and passengers not following instructions. Econony class was reasonably comfortable. Food not bad. TLV-FCO on an old B737 IFE limited and quite poor and seats were not as comfortable as the B777. The service was reasonable and security whilst thorough and overbearing was not as bad as I had thought that it would be.","","","Economy","","7.0","","","","","","","1.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Anthony","Macau","2010-05-25","Guangzhou to Bangkok and on to Cairo as well as several domestic sectors within Egypt. Very poor customer service. Long delays with no help from ground staff or managers. Food and cabin crew attitude bad towards customers.","","","Economy","","2.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","D Venmerras","France","2010-05-18","Even with strike in Paris airports we managed to arrive on time but very cramped and bad service. Staff indifferent and unhappy just asking for a cup of coffee after our meal was a big deal - had to ask 3 people for it. Food not good and no choice. Airplane seems a bit worn in general.","","","Economy","","4.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Mahi Anah","New Zealand","2015-03-29","Traveled on 24th March 2015 flight EK435 from Auckland to Paris stop over Brisbane then onto Dubai. I would of appreciated more move selection the same with the music. 25 mins before landing our headphones were collected. Why? Flight attendants were slow bringing drinks. Flight from Brisbane to Dubai (13 hrs) I recalled them coming around with water 4x. I had to get up to ask an attendant to fill my water bottle because they were too busy talking in the food prep area. Meal selection always ran out by the time it got to the back rows. On our final flight the first meal from Dubai to Paris was served 3hrs into the 7hr flight it was breakfast of what was left over and not everything on the menu. Lunch again was what was left over and too salty I requested cheese and crackers and got told she'd come back after she served the drinks but I got nothing. One of the toilets (Brisbane to Dubai flight) soap dispenser was broken and soap seeped out onto the floor making a huge wet slippery surface. There was never moisturizers or spray in it and there was always one toilet not operational. I paid for a flight that covered all its services why should I be made to feel like my needs are not important. I didn't request extra food or alcohol I just wanted my choices on the menu toilet paper soap spray refreshers and moisturizer in a clean toilet and to be able to listen to good music and get water without having to ask.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","G Preis","United States","2010-03-22","I did not enjoy my flights from JFK-TLV-JFK. The meals were OK lack of legroom was appalling. The IFE was passable but nothing on demand just a few movies on a cycle. El Al is too permissive with the amount of carry-on luggage permitted. But the big problem is the passengers who treat the aircraft like a city park wandering the aisles clustering in conversation groups to the point of ignoring the crew’s instructions. El Al needs to enforce some decorum. Crew did their best to smile but seemed to have given up on any hope of more civility. Nice snacks in the galley throughout the flight.","","","Economy","","5.0","","","","","","","4.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","F Mueller","Switzerland","2010-05-10","Cairo to Hurghada on their Express subdivison a short hop of 45 minutes. Lack of clear signage at Cairo Airport for C-Class check-in counters. The domestic Lounge at Terminal 3 is a Joke. A small squeezed room which can hold maximum 15 people with dirty seats and two fridges of the size you expect as a 3 star hotel minibar. Went in and straight out again. Seating outside this ""Lounge"" was much more comfortable and roomier. Chaotic boarding. Embraer 170 had a 2x2 seating in Y and C class - with no difference between. Welcome juice was provided and after take off two small sandwiches handed out by the crew with one round of drinks. Despite a cup on the tray no Coffee or Tea were offered even though there had been enough time till landing. I only paid just a small amount more then the regular Economy fare otherwise Ii would have been really upset by this kind of service - even if it is a short flight.","","","Business Class","","4.0","","","","","","","1.0","1"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","K Keneke","Canada","2010-05-07","CAI-JNB on A330-200. Check in disorganized and chaotic even for business class. And the boarding gate was too small and far too cramped to accomodate all the passengers. Onboard we sat waiting for takeoff for 45 minutes - no explanation for the delay nor apology was offered. Because the flight operated after midnight only a quick beverage service offered before the flight attendants disappeared for the near duration of the flight. I tried to sleep but the limited recline of the seats didn't provide for comfortable slumber. The old generation overhead video didn't allow much in the way of entertainment either. Before arrival in JNB the flight attendants served a continental breakfast that was on par with economy class offerings. Finally my last issue was with the baggage delivery upon arrival. Fifty minutes is too long to stand around waiting for bags and then the business class bags seem to have been randomly loaded and were not among the first to arrive. Would I fly MS again - as a last resort only but then only on a short haul flight. I dont have safety concerns with this carrier but their service standards are years behind European and Asian counterparts.","","","Business Class","","3.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin D Hiu","Saudi Arabia","2015-03-29","DMM-DXB-BKK on March 26 - In Economy Emirates has a solid offering few airlines can match. Crews are friendly courteous. I wonder why these crews are not deployed on the long haul route such as LAX even on Business Class of the same route need crews like this set to work on. For example there was a crying infant who tirelessly screamed pretty much the entire flight much to the annoyance of many passengers. One of the crew offered the mother to look after the screaming child although not taken by the offered customer her kindness and customer orientation is surely noticed by other passengers. Food on this route is enjoyable Asian style chicken. Got upgraded to Business on the first leg which is very nice of Emirates to recognize my status with them. Seat is a bit hard on the A380 however bearable on a short and medium haul flight. I can not imagine sitting in that seat for a long haul 16 hours flight to LAX.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Paul Hillier","Australia","2010-03-17","Bangkok to Tel Aviv. Very old aircraft dirty and many features/items not working. Entertainment system appalling still projecting movies onto bulkhead screen and only radio options in seat. Too much cabin baggage allowed. Food surprisingly good although no frills like other carriers. Sparing with water but available on request. Lots of children on board so all bulkhead bassinets taken. Cabin crew did their best generally cheerful and accommodating. Long flight time but didn't have too many options to get to Tel Aviv was also expensive for economy class ticket. TLV security measures - be prepared and stay calm!","","","Economy","","5.0","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","A Mott","United Kingdom","2010-04-25","We were trapped in Cairo and there was no help no communication and absolute chaos in the Terminal. I would never use this airline again. The aircraft are old and worn and the service was surly at best on the flights.","","","Economy","","","","","","","","","1.0","0"
"egyptair","/airline-reviews/egyptair","Egyptair customer review","V Nicholas","United Kingdom","2010-04-25","Flew Egypt Air but got stuck at Cairo on our way from Aswan to Heathrow last Saturday because Heathrow closed. No help from airline to pay for our accoMmodation or food. Other airlines are supplying accommodation but not EgyptAir. We were stranded for 4 nights which we had to pay for! Although the planes were comfortable food not very good.","","","Economy","","3.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","M Langran","Australia","2015-03-28","ADL-DXB-VCE return March 2015. B777-300ERs all legs. First time on EK and must say I was impressed certainly compared to QF long haul. Able to use the Qantas lounge in ADL due to QF status nothing out of the ordinary but you need to allow time to pass through immigration etc at the gate. Boarding started well ahead of time (on all legs) and was strictly by seating zone which worked well and lead to on time departures all 4 legs. I prefer an aisle seat and on 3 of the 4 legs the middle seat was unoccupied. Chose the small Y class section just behind business which was good. I found the seat and leg room good but then I am quite short. Note that aisle seats don't always have power plugs but the USBs worked well. ICE was impressive but the relentless ads got a bit annoying after a while even though you can fast forward them. Service was universally good and friendly albeit with the inevitable slightly ""plastic"" airline feel to it. Hot towels menus small amenity kit. Food was more than adequate on all legs and always got my preference. Trays cleared away promptly regular drinks runs and staff seemed to respond to individual calls. Liked the mood lighting overnight and slept well. Transit in DXB worked well no long lines at security even a peak hours. One bus transfer but very efficient. Used the lounge in DXB - yes its big but just move away from the central hub and there are lots of quiet spots to chill out. All in all I was happy with my flights and would certainly use EK again on these experiences.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Lonnie Rattner","United States","2015-03-28","I flew business class from New York to Dubai. I was so looking forward to it since I heard that it was in a class by itself. What a disappointment. The crew were well scrubbed in their uniforms and led me to my seat. It consisted of a small cube like area with a nice sized video screen. I soon found out that the space was very constricting. My wife was next to me and a partition between us was lowered but not all the way. There was a 4 inch portion that still protruded that did not allow for comfortable placement of my arm. The lie flat seats were not truly lie flat. By the way this was an A380 and the seats were more 175 degrees. The head area seemed a little bit elevated. There was a cushion-mattress that was given to place over the reclined seat that did make it more comfortable but the confined space of the pod like area was uncomfortable. I could not really move my arms very well around my head. I had flown Air New Zealand a few months ago and their business class on a 777 was far superior. When I arrived on New York on the return the flight was an hour late. Even though my baggage was checked thru to Jetblue when I went through customs and tried to recheck the baggage I was told it was too late for it to be transferred to the Jetblue flight. It was 55 minutes to the flight and they needed an hour at least. The Emirates rep said she could not help me. I thought that she could have provided a porter to take the luggage over to Jetblue with me but I had to do that on my own. My next trip to Dubai I am going to try Etihad business and I hope that the experience is better.","","","Business Class","","5.0","3.0","4.0","4.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Z Chaudry","United Kingdom","2015-03-28","Flew EK406 - Dubai to Melbourne on A380. I fly on a regular basis with Emirates. However the quality of service is exponentially going downhill. The food on this flight was terrible. Staff service was pretty poor and they weren't really interested.","","","Business Class","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","L Green","United States","2010-02-12","Airplane dated and small seats but crew friendly. Breakfast good other meals fair to poor. At airport in NYC I was interrogated and my companion taken in a private room and his bags searched. Fine with us - I feel safer.","","","Economy","","8.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Jan Kaye","Australia","2010-01-28","Johannesburg to Tel Aviv on Boeing 767. Old aircraft narrow seats small food portions and tasteless. No beer or wine served. A budget airline with expensive airfares - never again.","","","Economy","","1.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","E Simeone","Belgium","2015-03-27","BRU-HKG via DXB return 1st class. Fab driver pick service in all legs from residence to airport to hotel and back and to residence. A big plus! Check in fast as it should be. Fast track and lounge a pity. EK uses SN lounge and it is outdated and crowed always. Whatever time of day. Used not only by Star alliance members but also other partners too which makes it too warm overcrowded and nowhere to seat. Boarding ok and then the usual fab experience of EK first class although on B777 suites are smaller and not the luxury of showers. No amenity kit either. Connecting in Dubai is a mess. Non one around and the first class in concourse C is small and not that good. Again boarding to HKG very average and not prioritized as it should be. A380 excellent experience not my first one with them but meals are very average. Excellent ICE. Return on HKG - Dubai leg not so good staff were rude and unpleasant. Again connecting in course C is a mess. Last leg ok. Bag not first out and unfortunately zip was broken and lock missing. To have the bag repaired took me forever and wasted a whole day waiting for a pick up service who after an 8 hour wait never turned up. Very disappointed. Customer service is not good either. However staff in EK office in BRU helpful and hopefully all will be sorted out soon. Not yet done though. I only fly them 1st class and am a gold member but I will think twice when choosing EK again.","","","First Class","","8.0","5.0","3.0","3.0","5.0","","","5.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","C Amouyal","United States","2010-01-26","I have been flying El Al since 1968 but the last trip was the worst. The seats are smaller than most airlines and my seat was next to the galley the noise and smells were horrible. Instead of the advertised dinner meal- they have switched it to just a sandwich - either egg or chicken smothered in peppers. Flight attendents were actually very rude and sarcastic and informed me Israelis eat their meal at lunch - assuming no one else flies this airline - and they said breakfast was better - horrible also. After 40 years of flying El Al I was so surprised - they always had great food and extra if you requested it. I did send a complaint letter and they called me and said they are trying this now because they do cater to Israelis and they like egg sandwiches for dinner. They said maybe they will ""Sell"" food - well after paying about $1300 they will give you a sandwich and hope you buy the better food?","","","Economy","","2.0","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","L Ramirez","United States","2010-01-24","TLV-LAX-TLV. Extremely poor service for unaccompanied minors. Despite having paid the 75 USD unaccompanied minor fee (150 USD roundtrip) at the point of origin the agent at the check-in counter at LAX forced my children to pay it again on the return trip. This despite the fact that the airline record which I later obtained clearly showed the fee was paid round trip. The refund procedure has been another nightmare. Upon arrival at TLV the employee who was supposed to escort my children to the arrivals area released them without asking to see my ID and without requiring a signature. Very sloppy indeed.","","","Business Class","","","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Clifton Pauline","United Kingdom","2015-03-25","EK038 4 Mar 15 BHX to DXB. One and a half hours delayed. No drink service offered for another one and a half hours. Dinner then served without drink meal eaten before wine was served. On checking the menu I hate curry so informed the stewardess asking her to save me the alternative but she forgot so no main course for me. Very stressful flight due to worry about missing connection. Next year it's BA direct for us.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C Noble","United Kingdom","2015-03-25","Outward from Heathrow 24/3/15 EK002 to Dubai. Dubai to Mauritius EK701. Homeward Mauritius to Dubai EK704 on 11/3/15. Mauritius to Heathrow 12/3/15 EK001. Patchy service. If you did get a drink prior to take off it was immediately taken away. The seats were not clean. I actually found dry noodles on my seat on one leg of the journey. I had soup and scrambled egg served cold. You then have to sit and stare at your tray for 20 minutes or more after you have finished one course then wait again for the next. The staff are far too busy not enough of them no team work. Have flown Emirates Business Class before and was pleased but not on the huge A380. The only advantage was a fully flat bed but not too much of a bonus when the seats are not clean. Dubai Business Class lounge is like a transport cafe. Too big too few comfy seats too few ladies toilets. All in all not value for money. Awful.","","","Business Class","","2.0","2.0","1.0","1.0","5.0","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","K Bird","United States","2010-01-23","Los Angeles to Tel Aviv direct flight business class on a 777. The seats do not recline to 180 degrees friendly staff and personal tvs. I agree the security is invasive during the check in process but in today's world I welcome it!","","","Business Class","","7.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Evans","United Kingdom","2015-03-25","LHR-DXB - Seats spacious and ICE entertainment system excellent with a wide selection to choose from and a very large screen. However most disappointing was the crew onboard as they were very rude and made us passengers seem like an inconvenience. I was expecting a lot more from an airline like emirates in terms of customer service onboard. The food was also quite poor even for economy class.","","","Economy","","5.0","4.0","2.0","3.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","J Chan","New Zealand","2010-01-21","Bangkok to Tel Aviv. After the friendly attentive Thai service from Melbourne to Bangkok El Al was a stark contrast. The security at Bangkok was excessive. I appreciate the need for tight security but only non-Jewish/Israelis were cross-examined. The guy doing the questioning was rude. I was made to wait for about half an hour then taken to a downstairs room - with no explanation of what was happening. My bags and shoes were taken into a separate room for inspection. I felt the entire time that I was a criminal. Onboard the flight was totally packed and the FA's did the bare minimum. I didn't get my vegetarian meal - but luckily the breakfast meal was vegetarian (kosher) and quite tasty. I will avoid flying EL AL at all costs in the future.","","","Economy","","2.0","","","","","","","4.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","A Parker","Germany","2010-01-14","The check-in security procedure is far too invasive including asking to see photographs on my camera itinerary on my laptop receipts etc. I understand the need for security but looking at personal photographs and items on my laptop is beyond ridiculous. The onboard service is mediocre food below mediocre and the quality of aircraft is below average - on two 6+ hour international flights we were subject to viewing in-flight entertainment on projection screens at the front of each section of the aircraft. My luggage was left in Tel Aviv even though there was a 5 hour layover.","","","Economy","","3.0","","","","","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","I Lancaster","United Kingdom","2015-03-19","LHR to KUL via Dubai RT. Business class. Best business seat I've sat in on the A380 out of LHR. Service excellent - pity the meal I wanted wasn't available - and as I was not among the last to be served this was not a good sign of forward planning the catering supplies. The bar at the back upstairs is of course a great bonus!","","","Business Class","","8.0","5.0","5.0","3.0","5.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","V Berman","Australia","2010-01-13","AMS-TLV-AMS. The security procedures were not too tedious or invasive security people were friendly. We flew Melbourne to Amsterdam by a separate booking and one of my suitcases was lost before the El Al flight. Schiphol staff filed the complaint and told us to follow it up in Tel Aviv. The plane was an old 737 the food was not so good neither was the quality of the service. In Tel Aviv the lost and found department not only helped handle the luggage problem but gave me and my wife free toiletry kits with T-shirts underwear and all the basics not just a cheap disposable type. The luggage arrived to the place where we stayed safe and not tampered with. The flight back was still with 737 but better service and food. El Al FAs might appear rude not paying enough attention but you do need to know how to talk to them. Overall I'd rather fly a European or Asian airline but El Al is acceptable when required to go direct to Israel.","","","Economy","","7.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","John Humphey","United Kingdom","2015-03-18","Airbus 380 LHR-DXB and return. Normally fly Qatar but Emirates were more convenient times so I gave them a go. Overall good but not as good as Qatar. Not impressed with the 380 Business cabin they've tried to squeeze in too many seats. OK I'm big but I've never had to ask for a seat extender before in business. Couldn't get the tray fully extended difficult to sleep as too cramped. Cabin staff excellent but due to size of cabin (over 20 rows) we got our wine after we had finished our food. Food fine. So much better than BA but some way to go to match Qatar. Airbus 340 DXB-COK and return. Older than 380 but more room so more comfortable.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","David Rose","United Kingdom","2010-01-07","LHR-TLV return. The flights were busy but check in and security both ways quick and efficient. The staff questions were y polite and professional as were flight staff. The planes - ageing 767s - had no proper entertainment system but a better leg room pitch than usual in economy these days. Food quite poor. Overall: a much better experience than I had feared.","","","Economy","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Whitmore","United Kingdom","2015-03-18","14/03/15 - Dubai to Newcastle upon Tyne. Business Class lounge very busy with unsmiling staff. Experience completely different once on board. Very helpful friendly professional cabin crew. Nothing too much trouble. Great level of comfort and ICE entertainment superb. Well done Emirates!","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Fletcher","United Kingdom","2015-03-18","I regularly fly Emirates from LGW-DXB-MNL and return. I have never had an issue until my last flight from Manila to the UK. Arriving at Manila for check in found that the flight was overbooked and Emirates were asking for volunteers to give up their seat. As a Silver member I was advised that I would be upgraded to business class for the MNL-DXB leg of the journey and all seemed well. The service on this leg was great meals were excellent and the business class cabin was roomy and comfortable. The only downside with this flight the entertainment system which wasn't working in Business class for most of the flight. The second leg from DXB to LGW was in economy class and this version of the 777 was very cramped much more cramped than previous Emirates 777 flights. Service was good though when trolley service was completed they struck the arm rest with the trolley breaking the headset plug leaving the prongs embedded in the socket. This resulted in the rest of the flight with no sound for entertainment system. Arriving in London found that there were issues with my baggage.","","","Economy","","6.0","2.0","4.0","5.0","5.0","","","3.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Alan McQuillan","United Kingdom","2009-11-08","LHR to Tel Aviv return. Outbound on B777-200ER. Seats excellent PTV but I didn't bother with it. Economy over 80% full but staff attentive. After take off served drinks and nibbles followed by meal. Tel Aviv to LHR was a venerable 747 - dated but everything worked. Aircraft was full and cabin crew working flat out. The bargain was the seat upgrade - economy seats are fine but if there are seats free on board you can buy what's really a premium seat with about 48"" legroom at bulkhead or exit rows - just $39.","","","Economy","","10.0","","","","","","","4.0","1"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","Linda Notelovitz","South Africa","2009-10-04","International seats as small as domestic SAA. No drinks served understaffed food disgusting. Flying EL AL has been the worst experience of my life. Now I know what it means when they say you get what you pay for. I will gladly pay an extra few thousand rand next time to go another airline - but will never again fly EL AL. They are so concerned about their security issues they forget all about their customers. They make you feel like a criminal and treat you like a dog during flight.","","","Economy","","","","","","","","","1.0","0"
"el-al-israel-airlines","/airline-reviews/el-al-israel-airlines","El Al Israel Airlines customer review","L Schuman","United States","2009-09-07","EWR-TLV-EWR. First trip on new 777 almost full but we had the center seat empty. Food was good and hot. Comfy seats and minimal noise. Return delayed by an hour due to a broken lavatory door. No empty center seat this time and a ""would not shut up"" passenger next to me made this flight a lot less comfortable. Dinner good although served at 2-30 am! Used frequent flyer miles and the cost for two tickets was $155.00 US round trip.","","","Economy","","8.0","","","","","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Jason","United Kingdom","2015-03-17","Flew Kuwait - DXB and DXB - Doha. Food drink and inflight entertainment is only what we can dream about on a short hop in Europe. However the crew were absolutely miserable. All of them. The crew also made no effort to enforce safety. During taxi there were people wandering around the cabin without being challenged at all.","","","Economy","","5.0","3.0","1.0","5.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Khubchandani","United Kingdom","2015-03-17","EK010 LGW-DXB was on an A380. The plane seemed very new with nice entertainment system and it was updated with the latest IFE system with a 10 inch HD screen. Seats were comfortable with lots of space to straighten your legs cabin crew were nice and friendly and food was delicious. The next flight from DXB-BOM was on an outdated B777-300 seats were quite old including the IFE system but the content was almost the same cabin crew were not friendly they seemed to be in rush all the time food was ok. On return my flight from BOM-DXB was on a B777-300ER and that was another plane with much more better seats and IFE system compared to the one I had from DXB-BOM although the service was nice and cabin crew were better with no rushing. On the A380 from DXB-LHR the plane was the same but the seats and screen of the IFE system were the same as the B777-3ER although the whole flight was nice was a bit disappointed with the system as the one I got from LGW-DXB was new. Will fly again with them.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Lee","United Kingdom","2015-03-17","QF8423 27/2/15. Perth-Dubai - business cabin. (Qantas partner). Beautiful lounge with excellent friendly service. Plane clean and smart with seats/flat beds very comfortable. Nicely appointed well decorated cabin crew helpful attentive and smiley. Food although not exceptional was more than acceptable and service was first class. No complaints whatsoever about the flight. The problems began at Dubai. Very busy so held before landing. Dumped at least a 20 min bus trip from terminal. No information of where connecting (Qantas) flight was departing from. No one in terminal to ask. Inserted boarding pass into state of art machine that was supposed to tell us where to go - it didn't. 15/20 min fast walk to train to change terminals. Rush to gate and just made it as gate was closing. 4 people at least didn't make it and had bags off-loaded. This was simply not good enough. Took the edge off the whole Emirates experience - such a shame. Would imagine this problem will go once airport finished! Would fly Emirates again but would in the meantime ensure at least 3 hour transfer time. Qantas booked this connection not us.","","","Business Class","","6.0","4.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Wright","United Kingdom","2015-03-17","Boarded EK040 20/2/15. From Birmingham on time taxied to runway then had to return for an hour delay due to immigration once taken off cabin service was good the ICE entertainment system was not as good as it should be once nearing Dubai we were told we were in a holding pattern due to sand storm all connecting flights would be held once landed after an hour circling rapidly made our way to departure gate as notice boards stated final call. Got to the gate and plane had already gone. We made our way to transfer desk where nobody would offer an explanation as to why we couldn't land but connecting flight could take off we were given a new flight EK 372 a delay of 6 hours boarded on time but then told we couldn't take off due to sandstorm sat on plane for 3 hours before moving yet planes all around us were taking off finally landed in Bangkok 11 hours late the only thing that helped me from going mad were the excellent cabin staff. Must also make a mention of excellent Chauffeur service. Emirates wants to be worlds best airline not even best in Middle East. Will go back to Qatar for next flight.","","","Business Class","","1.0","4.0","5.0","4.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Kevin Tunnicliffe","United Kingdom","2015-03-17","MAN-SYD and return. Couple of slight delays on take up but the airline made up the time and managed to land close enough to schedule. A380 all the way which is excellent because the business class cabin allows every seat to have direct aisle access so no stepping over your neighbour. Excellent storage and your own little mini bar in each seat. Bar at the back of the plane is great for taking a break on the 14 hour leg from Dubai to Sydney. Food good and IFE the best.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Baxter","Australia","2015-03-17","Dubai to Sydney Economy Class. After reading other postings here for Emirates just had to add my comments. I have travelled Emirates for many years but I feel customer service from the crew is getting worse. Friendly FAs are rare these days. The others just do the minimum of what needs doing without a smile. Almost knock you over if you are in their way. A couple of people took our seats and wouldn't move but the FAs couldn't care less. The once fabulous selection on ICE is deteriorating too. Plenty to see but a poor selection in English unless you like violent movies. Whatever happened to the snack pack with a drink at the beginning of a flight? Not served on my flight. Some passengers rang for the FA but they didn't come. Yes some might ring for minor things but on the other hand it could be an emergency. Annoying things on a long 14 hour trip these small things make a difference to the passengers. Lift your game Emirates or more people will be looking elsewhere. I firmly believe any airline is only as good as its crew. I am due another flight next week to Europe. Hope this is a better experience.","","","Economy","","6.0","3.0","2.0","4.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Jai Muthu","United States","2015-03-17","From DFW 12/26/2014. From MAA 1/19/2015. I have been flying out from Dallas/Houston to couple of cities in India. Over the years Emirates have squeezed economy (or cattle class) as much as possible. Sometimes the behavior of the crew is surprising. Food is good however the overall service is okay only. Given that Qatar and Etihad now flies out of Dallas I will avoid Emirates in future.","","","Economy","","2.0","1.0","2.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Bent","United Kingdom","2015-03-09","EK 10 on Jan 4th onto EK 770. Noticed that 25% of passengers received a drink before take off. Crew too busy to serve all of us. No drink service for the 2hr 27min. Each request met with ""it will be along shortly"". I realize that is why so many regular business travelers dashed to the bar before the seat belt signs were switched off. The meal was still cold when I mentioned this I was told that ""it had been dealt with in accordance with instructions and we are very busy"". It is very obvious that Emirates do not carry enough crew on the A380 to serve everyone the same in the business section. Make sure that you are not at the back! The next leg of the journey on a smaller plane was far better. They just did not bring the luggage.","","","Business Class","","1.0","4.0","1.0","1.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Saif Rahman","United Kingdom","2015-03-09","I travelled from London to Dubai EK006 by A380 aircraft on 30th July 2014 and Dubai to Dhaka EK584 by Boeing 777-300ER on 31st July 2014. EK006 was excellent the food was great the entertainment system and the service was fantastic! EK584 I sat on 40A in the back cabin of the aircraft there were empty seats but only the window seats are full. This means that I had the whole row to myself to rest my legs and sleep properly while lying down! EK584 was the best flight of my Emirates trip!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Syed Mukhtar","Malaysia","2015-03-09","Flew from KUL-DXB-LHR and return. All flights were excellent. Flight was almost full on A380 to and from London but rather empty on A380 to KUL. Flights depart and arrive on time great IFE good food and attentive staff.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Jim Leatherland","Thailand","2015-03-04","EK 385 I have flown BKK to Jeddah twice in the last month and on both occasions misted my connection in Dubai. There should be a 2 hour connection time plenty of time for the connection. On both occasions the Captain said that due to a heavy load of aircraft at this time in the morning we would have to hold. Will give Qatar a go next month as Emirates can not get their act together.","","","Economy","","2.0","4.0","3.0","3.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","John O'Neill","United Kingdom","2015-03-04","First and last flight on this dreadful airline Formulaic service by disinterested staff my wife and I took bets on when the next towel would be delivered by the personality less robots who serviced the business cabin. On the Bangkok to Dubai leg in both directions I wasn't even seated next to my wife. Best thing about this airline is the complementary car service.","","","Business Class","","4.0","3.0","3.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Millard","United Kingdom","2015-03-04","Flew as a package Heathrow to Dubai Dubai to Colombo Colombo to Male Male to Dubai Dubai to Heathrow. On all of our paperwork we had numbered seats together. We actually sat in these seats on the first flight and never sat together again. After 3 days in Dubai we arrived at the airport after midnight to find that there were no seats on the plane so ours had been sold to someone else. We waited to see if there would be seats as we had a connection waiting for us in Colombo. Desk was hopelessly undermanned and after a long wait no seats available anywhere on the plane. After 20 minutes or so it was clear there wasn't a hotel to go to either so spent an uncomfortable night in a cold Dubai airport with a voucher for probably the cheapest meal in the cafe. Got on the next plane in the morning which was delayed by an hour. We did get a voucher to travel from Dubai to Colombo! How this airline has built a reputation for being one of top carriers is beyond us. The only thing that was better than the cheapest airlines was the entertainment system but no way can this make up for the rest of our experience. We did write to express how we thought that our experience should be giving real cause for concern to customer relations. Never got a reply.","","","Economy","","1.0","3.0","1.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin Hiu","Saudi Arabia","2015-03-04","EK 215-216 DXB-LAX-DXB. Outbound on Jan 31 and inbound on Feb 19. Inflight service is still hit and miss. Some staff in this route are either too tired or simply not that friendly as opposed to Emirates staff on short haul flights are extremely friendly. Good points: the Emirates lounge in LAX has just opened and I had the opportunity to try it. The lounge is the highlight of the flight. Food there is really gourmet quality. Just to prove the point Emirates does not change the menu on this flight. Seriously this is really getting tiring for frequent travelers on the route. Will try Etihad or Turkish on my next trip to LAX.","","","Business Class","","6.0","3.0","2.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Brooking","Malaysia","2015-03-04","My advice would be to avoid Emirates until Dubai Airport improvements have finished: too many planes have to park out on the apron meaning 30 minutes extra until into the terminal delayed baggage and rushed connections. Customer Service standards also seem to be slipping. On arrival at the airport I was informed my flight was delayed 3 hours but wasn't told that an earlier flight was also delayed and I could have caught that one and still made an onward connection. The previous couple of flights also had delayed arrivals (up to 2 hours) and therefore incredibly rushed connections (with onward flight delayed to wait for connecting passengers). Hope they return to previous high standards soon.","","","Economy","","3.0","4.0","4.0","4.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Hill","United Kingdom","2015-03-04","February from LHR to DXB A380 aircraft economy class. My experience was very mixed. The plane itself was great the cabin was roomy the food was good and the in-flight entertainment selections were excellent. The experience was however completely ruined by the crew. I found them without exception to be rude surly irritable and they simply did not listen or make eye contact. It was clear they did not want to be there. Clearly aiming to work only in business and first class and had absolutely no respect whatsoever for economy class passengers. They need to learn manners to understand the importance of respect and that while they may fly around the world all the time some people might save a life time for a trip. Does my experience really make a difference in the grand scheme of things? Probably not but they really took the special shine off my reason to travel and two in particular were spectacularly rude. A discredit to a wonderful brand and airline. A smile and a warm welcome go a long way…there was none of this on my flight! I will not choose to fly with Emirates again.","","","Economy","","1.0","2.0","1.0","3.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Rawlings Scott","Australia","2015-02-24","Flew SIN-BNE in J class on the 77W. This is my second and last flight with EK in business class and I had hoping for a better experience with them the second time around. This did not happen. The crew looked bored and as though they did not want to be there. They missed our welcome drink and I had to ask for ours as they collected everyone else's empty glasses. Then during the service the crew kept forgetting which rows they had served. A drink and nuts after take off were offered and then it was almost two hours before we were offered our first course. The fun started trying to get a glass of wine. They do not serve wine automatically with the meal like other airlines and instead walk around with a type of wine rack with a few glasses on it. Good luck getting their attention to get a glass. They walked past us three times while we sat looking at them expecting a glass of wine with our entree. I was served red but my partner was ignored. I rang my call bell and they arrived to see what could be wrong with me. A few minutes later the same FA walked past offering bread and no wine. At this point I lost my temper and could not believe what was happening. My partner had finished the entree and not had a drink for over two hours ago by now. Eventually the white wine came and the rest of the service was ordinary. They had no idea which wines they were serving or where they came from. It was just red or white and you pointed at which one you wanted. The food was very average quite boring. To me this airline just lacks soul. The IFE was good and the ground staff at SIN airport and the lounge were delightful. Just such a disappointing onboard experience.","","","Business Class","","1.0","4.0","1.0","1.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Langsford Michael","United Kingdom","2015-02-24","My wife and myself flew from Glasgow to Sydney return January and February 2015 on economy. The worst flying experience. Five Emirates flights and all of them delayed! On two of the flights home they failed to serve two meals they even had the gall to state ""due to inclement weather economy meals will not be served"" OK if you were business or first but economy forget it! On the last flight back from Bangkok to Dubai the flight was late arriving we were met by Emirates staff who said our flight was being held for seven of us. We were rushed through Dubai airport (very large airport and some of us had ailments) no transport arranged. When we reached the departure gate the staff there told us ""its too late for you to get on we did tell arrivals this!"" We were then directed from desk to desk to make arrangements for another flight five desks in all we were sent too in all corners of Dubai airport. We managed to book flights later in the day and they offered us their hotel to shower etc. This meant another group around Dubai airport to get back through customs and to find the bus. We asked if we could just use the airport lounge due to the people suffering from all the walking and we were told ""you cannot use the lounge that is for business and first class only"". By the time we reached the hotel we just had time to shower eat a late breakfast and back to the airport to go through customs and immigration again. Emirates could not have made us feel any worse with there attitude and behaviour. Our advise to you if you are travelling economy is to go for another airline we have traveled on China Eastern and found the service much better than Emirates provide.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","M Satish","India","2015-02-24","Flew Chennai - Dubai and back. Both flights took off and landed on time clean interiors and great in-flight crew. A wide selection of movies and other programs on the in-flight entertainment system. The quality of food served was also good and no one was refused an extra drink. Overall a very good experience.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Ness","Australia","2015-02-24","Flying Perth to Manchester for a funeral both out and return flights delayed therefore missed connecting flights on each trip (facing an extra 10 hours on the return leg). On arrival at Dubai no one met the passengers to offer directions to desks etc and on asking to use the lounge to send an email was met with a 'no' - not every one has a fancy phone with internet service! Hotel voucher led to a hotel room for a 'sleep' of approx 3hrs not worth the effort. For the cost of the ticket was not impressed with the lack of ground service or apologies for such a long delay one would think they would be more organised as this must happen regularly.","","","Economy","","2.0","4.0","1.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","W Giesberts","Netherlands","2015-02-24","Flight EK148 AMS-DXB on 7/2/2015 in business class. Boarding in AMS was a joke. The economy class pax blocked the way to the gate exit to the aircraft. The ground staff did nothing here when boarding for the first and business class passengers began. Chaos was the word that came to my mind. About 20 minutes delay on departure. Food was of poor quality. The inflight service no better than any other 4-star airline. The seats are acceptable and provide ample space. We were transported by bus to the terminal upon arrival in Dubai. This took about 20 minutes. Another 20 minutes walk to the to the train for transport to the next terminal and another 15 minutes to get to the lounge. What happened to their so-called famous A380 terminal where all A380 aircraft can be handeld. Lounge was OK. Flight EK384 DXB-BKK on 8/2/2015 in business class. No exciting flight. What you can expected for the price you paid for business class. Food was mediocre. FA were friendly and gave good service. Flight EK385 BKK-DXB on 19/2/2015. Again an uneventful flight with food less than mediocre. FA's acceptable. Flight EK147 DXB-AMS. The best of the four legs. FA omnipresent and very friendly. Food was good. The waiting times when changing flights in Dubai made traveling quite tiring. I think it will remain at this one experience with Emirates when travelling to South East Asia.","","","Business Class","","5.0","4.0","4.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Taylor David","United Kingdom","2015-02-24","A380 London Heathrow to Dubai 777-300 Dubai to Dhaka. A380 leg was comfortable food OK crew efficient. 777-300 Dubai to Dhaka - plane full cabin crew unenthusiastic - had to wait over 90 mins for food and a drink a drink should at least be served earlier if the wait for service is so long. Return leg Dhaka to Dubai 777-300ER plane again full. Cabin crew better and more organised but food was extremely disappointing-so called breakfast was a sloppy curry alternative was fish. Seats on 777 are cramped and narrow. Dubai to London Heathrow A380-nice new plane seats more comfortable and cabin crew pleasant organised and efficient. Cabin crews seem very variable too many need to learn to smile.","","","Economy","","5.0","2.0","2.0","2.0","2.0","","","2.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Vincensiu","Australia","2015-02-24","Flew EK 408: KUL to MEL on B777. Service was excellent! Welcomed with hot towel. Food was great. Staff was efficient. Flight entertainment was absolutely excellent. IFE screen was wide and large. The ICE widescreen was just great. Passengers was given access to front and bottom camera allowing those who sit on aisle sit to see what happens outside the plane. Powerpoint and USB port was available and I could charge my mobile phone! Plenty of films/TV show in multiple languages. Cabin was clean and the mood based lightning was synched to the skylight outside the plane. Staff were efficient and helpful.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Harvey","United Kingdom","2015-02-18","Travelled to Saigon via Dubai from LHR at the end of Dec and returned on 6th Feb. Three matters are worthy of mention. Food was mixed. Inedible on one leg to outstanding on another. FA's on one of the legs very sloppy with a nearby passenger fully reclined on take off and looking down the aisle counted three without seat belts on. Despite virtually no turbulence seat belt sign displayed on for long periods. Finally the FA's can best be described as 'curtly polite and efficient' - I echo the comment on 6/2/15 (Nagy) 'Their body language and facial expressions were often as if they'd rather be somewhere else'. Overall OK but do not deserve the praise often attributed to them and given options I would not travel with them again.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","R Cowley","Australia","2015-02-18","QF 8043 from Dubai to Frankfurt on 5 Feb 2015. Have just flown Dubai - Frankfurt economy. Staff were less than enthusiastic food very unappetising plane rattled in an un-nerving way. Hoping the return flights to Sydney will be better!","","","Economy","","4.0","2.0","1.0","1.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","L Stewart","United Kingdom","2015-02-18","BHX-CMB via Dubai. First and last flights with Emirates. I thought they had a reputation for excellent service but unfortunately in my experience this was not the case. A delayed departure and fog at Dubai meant a late arrival. The biz cabin was not very clean with a stained seat and debris in the drinks holders. The staff appeared disinterested and we were not offered a welcome drink. Thankfully the lie (almost) flat seat was comfortable and the cabin cool so got a decent sleep. The window blind wouldn't shut so woken by dawn over the desert not long before arrival although we were then stacked because of the fog. Huge comms failures at Dubai trying to get a rearranged flight to Colombo. The biz lounge staff couldn't help us so we joined a slow line at the help desk to be told to run to the gate as the new flight was boarding. When we got there the boarding flight was to China! We returned to the desk and also mentioned we had now economy tickets but had been booked in biz. They were unable to help although interestingly the 6 other members of our party had received new boarding passes issued in the biz lounge! Advised that we would get a downgrade voucher (not refund) at gate but the clerk could not do this and advised we would receive it in Colombo. I said this was not acceptable as we did not want to fly Emirates again. They could also not guarantee our re-entry into the biz lounge as the passes said economy! We just walked in anyway! The flight to Colombo was routed via Male lovely apart from the stop and 1.5hrs on the Tarmac meant I missed my pre-conference meeting. At least they left the IFE playing! My colleagues advised the biz cabin had lots of space from Male to Colombo but we were not offered to move. On arrival in Colombo there was no record of the downgrade voucher. On discussing this with the ground staff they said it would be available when I checked in for my return flight. Why do I not believe him? Why would I want a voucher when I will not fly with them again for this terrible service? Ironically my original connection was late leaving and as I only had hand baggage and can run I could easily have made it for that departure. Terrible start to my conference and will not allow me to relax during my week's holiday after when I know I've got to repeat the trip in reverse!","","","Business Class","","1.0","2.0","1.0","2.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Patrick Gold","United Kingdom","2015-02-18","Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Hector","Sweden","2015-02-18","HAM-DXB-NBO and return. HAM-DXB on the B777 very modern aircraft good seats. DXB-NBO on the A330 return B777 slightly older but good compared to several other airlines. Seats are good on all aircraft's plenty of legroom. Inflight entertainment probably one of the best in the world there is a big variety of Music Movies tv series games etc on a big touchscreen. Food is good (both quality and quantity) and I really like Dubai airport even though it is rather large. All flights on time. Really nothing to complain about great value for money!","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Green","United Kingdom","2015-02-18","Flew Manchester-Dubai-Singapore and returned three weeks later. Going out OK but remember much longer journey than with other airlines you also have to change planes. Service in past has made this acceptable not any more will I be doing it. Earphones were not working so entertainment not good going out on one half of outward journey. Return journey was a nightmare. Plane full and a seat in front that came so far back I had trouble opening my tray. The guy in front watched movies all the way but was not concerned that I had no room. Monitor did not work for three hours so they reset it three times before it worked. Seatbelt was falling apart. Toilet had no water in sink after putting soap on hands. Water dispenser also was not working. Second meal before landing not served. I was already unhappy from first leg. Second flight was from the other side of the airport a good thirty minutes dash never had such a distance on such a tiring journey. Dubai to Manchester now another eight hours if you are lucky. Problems with a forty ton machine being loaded in cargo hold falls off pallets and jams luggage hold. We sit in our seats for two hours waiting to take off. We eventually do set off. Leave aircraft and immediately complain on website. No answer as yet. I have travelled with Emirates over the years many times I will not be doing so again service is no longer there.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Kitt Manis","United States","2015-02-18","The ground and ticket staff in New York (JFK) were polite professional and accommodating. I had taken an early morning flight (11 am) during the middle of the week (Tuesday). The 1st class was empty and pretty much had the upper deck to business class passengers. The flight entertainment ICE was fine however I need help from the stewardess/hostess to show who the things work. The food and wine selection were fantastic since there were about 30 staff handling 15 passengers in the 1st and business class area. Note: there were less passengers than the attendants. The flight was pleasant and the arrival at Dubai was on time 12 hours later. The DXB airport is huge for Airbus A380 fleets and the arrivals were just picking up. The business traveler lounge area was undergoing renovation and the noises were loud and jarring. When requested a different area (there was a separate area for 1st class passengers) was refused politely. Upon completion of the business activities the return back to New York JFK was on booked on Saturday late evening from Dubai DXB. During the return journey which was on a weekend the business class lounge area was overrun with passengers from connecting flights. Our flight was delayed due to connecting passengers from other Emirates flights who in turn were delayed. There were many people standing to take seats vacated by other passengers. Reminded me of New York subway and Long Island Rail trains! The New York JFK bound Sunday flight was fully booked and packed to the brim across all the three classes 1st business and economy. The problem was compounded by delayed flight arrivals/departures which overwhelmed the all classes of passengers. The airline staff who could not help the over crowding could not explain the flight departures arrival delays to irate passengers. With 90 minutes (1.5 hours) delayed departure most passengers hunkered down into their seats and slept for 10 hours of the 14 hour flight from Dubai to JFK New York. Most passengers were at end of the limits that they skipped the dinner. If you slept you didn't get fed. Most if not all settled for a hearty American breakfast in the morning. Airplane staff were polite and smiling and handled the high passengers volumes exceptionally well. Conclusion; I would recommend to my fellow business travelers to fly Emirates. If you would like to avoid the fully crowded flights the recommended flights are during the middle of the week when the passenger volumes are low.","","","Business Class","","5.0","4.0","3.0","3.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Montague","United Kingdom","2015-02-18","Flew from Birmingham UK to Dubai on 27th January and did not enjoy the experience. Cabin crew were terrible. Half the plane received a hot towel before takeoff and then the crew could not be bothered with the rest of us and abandoned it. Dinner service was dreadful. The rows behind us received their food about an hour before we did but then they had to sit with their food trays for about another 2 hours before being cleared away. It was 3 hours in before we received our first drink. Finally the menu said we would get a hot drink and sweet treat before landing - nothing given. The crew were so slow it was unbelievable. Flew back from Singapore yesterday via Dubai and could not believe this was the same airline. Yes we all got given hot towels and again before landing. Very prompt with food and drinks and was a pleasure to fly with them this time.","","","Economy","","5.0","4.0","2.0","3.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Susan Woodyatt","United Kingdom","2015-02-18","My husband and have just returned from our holiday to Sri-Lanka and Dubai. We used Emirates on all four flights. We were very happy with Emirates except for our return flight home from Dubai. The service was not what we had previously experienced with the airline. We were some while into our flight when our first meal arrived clearly there was some delay with this meal as our next meal arrived within approximately an hour. It all seemed a little chaotic. We appreciate that the cabin crew worked hard and were very busy throughout the flight however during the other three flights in a two week period the service was excellent. We have flown with Emirates before and have received very good service so we're disappointed.","","","Economy","","7.0","4.0","3.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Schweizer","Australia","2015-02-18","Business class on EK 418 BKK-SYD. The flight itself on a 777 was good and my wife and I managed to get a decent rest on the angled seats. Had a very enthusiastic crew serving us with a smile. Dinner was well presented. We missed breakfast as we were asleep. Departure and arrival on time. Aircraft equipped with older ICE but not a problem on this medium haul night flight. Main negatives at check-in and upon arrival. I was very surprised that our reserved seats (9 K and J) were no longer assigned to us even though booked more than 6 months in advance. I am platinum with QF (code share on this flight) so got a bit upset as the check-in staff at the first class check- in in BKK tried to put us in to the middle row of three with one aisle and one middle seat. After rejecting this seat change lady suddenly ""found"" seats 10 K and J for us. Could not work out why our initially reserved seats were no longer available (managed to look at the boarding passes of both passengers sitting in 9 K & J and they had no status with EK or QF). Second negative aspect of the trip during luggage collection at SYD. Even though our 2 suitcases were both properly labeled with ""First"" labels and we checked-in at BKK 2.5 hours prior to departure our suitcases appeared as one of the last items on the belt in Sydney. As I said to my wife first economy passengers of our flight were already checking in to their hotels in Sydney while we were still waiting for our baggage. An overall great flight but check-in at BKK and luggage return in SYD needs to be improved. Also not impressed with the EK Lounge in BKK. Looks new and cozy with good food and drink on offer but the chairs are very uncomfortable.","","","Business Class","","6.0","4.0","2.0","4.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Kumar","United Kingdom","2015-02-11","I flew SIN-DXB-BHX after spending New Year in Singapore. I cannot believe that the standards have gone down so badly. I have been flying EK since 2006. Transit in Dubai - Dubai airport can be a huge one and boast of passenger numbers but the reality is that it is finding hard to cater to the growth. Terminal 3 is supposed to be exclusive for EK but why no aerobridges provided. My flight departed SIN at 01.20 landed at around 05.00 in DXB. EK parked their B777-300ER somewhere at the far end of the airport and we were made to climb down the staircase at that time. We were packed in a bus and sent to the terminal which took some 15 to 20 min. I entered the terminal at around 5.45am and walked down for security check. Finally at around 6.30am I reached my gate B30. After the boarding pass check guess what we are asked to board a bus again for a 15 min ride to the far end of the airport where they have parked their B777-300ER again. There was no proper organised zonal boarding as everyone just boarded the flight through the rear door and had to queue a lot before taking the seats inside the flight. Inflight Service - The inflight service was awful. The standards have down in this area since 2010. Their food portions have gone down I always felt hungry after the meal! Cabin crew don't want to move from their seats at all! If you want something it is always better to go to the galley rather than wait for anyone.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ken Wilkins","United Kingdom","2015-02-11","Flew LHR to COL via DXB in Economy two legs on A380's which were excellent seats comfortable window seats had more room at side owing to the shape of the aircraft. Flight entertainment system excellent but wifi connection was very limited. Flights on A300 to and from COL to DXB also very comfortable cabin crew generally friendly and efficient. Emirates really need to think about enforcing their hand baggage policy we saw people being allowed to take oversized bags on and also more than the one bag permitted (one person boarding from DXB to COL had four bags! This means that people getting on the plane further down the queue have nowhere to put their hand baggage.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Mercer","United Kingdom","2015-02-11","LHR-DXB-BKK-DXB-LHR. Four flights in a A380s in a week. Service was slick and professional but there were signs of cost-cutting. Some of the meals were excellent and other mediocre. Boarding the flights was a relatively anarchic process. There were two specific problems that were drawn to my attention by the cabin crew. The first is that many of the business passengers had apparently been upgraded from economy because Emirates had overbooked the flight. This meant that the cabin crew upstairs were working extremely hard and were perhaps not quite as happy as they normally are. The second was the build quality of the A380. For instance two of the four bathroom doors at the rear of business were faulty on a relatively new aircraft (A6-EEN) and according to the cabin crew there were quite a few other similar issues. This is of course not necessarily the fault of Emirates but quite a lot of passengers seem irritated when the light failed to come on it one of the bathrooms and the door failed to shut in another. It never ceases to amaze me that having been building bathrooms in aircraft for many decades manufacturers still haven't managed to work out how to design cup dispensers that allow you to take one cup at a time or tissue dispensers the release a single tissue rather than a handful. That said the cabin crew were assiduous on all of the flights in keeping the bathrooms clean. The flatbed seat was extremely comfortable especially with a mattress although sitting towards the rear of the aircraft meant that there was a constant matter of closing doors from the galley. The OnAir Internet works fine for the LHR-DXB leg and enables you to download your emails (assuming no large attachments) for free because it starts charging at 10MB and even then is not overpriced. However on the return leg it did not appear to work at all. GSM also worked at the cabin crew reminded passengers to keep their phones on silent to avoid disturbing people.","","","Business Class","","7.0","4.0","4.0","5.0","4.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sam Low","United Kingdom","2015-02-11","I recently flew on the A380 with Emirates on 3 flights between London and Bangkok via Dubai the 4th being a codeshare with Qantas. I had much higher hopes of Emirates than Qantas based on reputation alone. We booked row 52 extra leg room but as per seat guru near to the galley which may prove 'bothersome'. On our first flight with Qantas this was not the case at all and I was pleasantly surprised by the quality of the service. However bothersome was a massive understatement for the Emirates flights though the only reason for this was the poor quality of the crew. My partner accurately described them as 'a bunch of arrogant teenagers on a school trip'. They were rude to passengers they spent large amounts of the flight stuffing their faces with the food they hadn't finished serving to passengers and having loud conversations about their drunken escapades from the previous night. They didn't concentrate enough to realise they were spilling drinks on people and didn't worry about anyone hearing their squabbles about who was to blame for a complaint when an aisle was missed for food. On one particular occasion 30 mins before landing the announcement to prepare for landing was made and before it had even been spoken in English one of the crew shoved my TV and said ' put that down'. When I responded saying he needn't be so rude I was not met with an apology I was met with 'It wasn't rude'. All in all a terrible experience and I will be going out my way regardless of any additional cost to not fly with Emirates again.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","R Solenn","Oman","2015-02-11","I flew from Muscat to Geneva via Dubai with my 3 children. We were overall very disappointed with the quality of the service and the staff attitude onboard. Air hostesses were rude staff made us wait for our hot meals as we refused a menu we had not requested on the way back special meals were not edible! T3 in Dubai is unpleasant and not set up to host so many people and planes (30 min bus journey from the plane to the terminal).","","","Economy","","2.0","4.0","1.0","1.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Haider Hazrat","United States","2015-02-11","BOM-DXB-DFW. Boeing777-300 and Airbus A380 aircraft respectively. Emirates disappointed this time my DFW-DXB-BOM service was better with respect to food especially. Seats were fine and comfortable on A380. Dubai Mumbai services are served with old aircraft's so nothing special about the small flight. DXB-DFW flight starts at 2.45 am and the timings of the meals are not proper in my opinion. They serve breakfast within an hour of takeoff (Who wants breakfast at 3.45 am). They should just serve a light snack at that time and then serve breakfast 4-5 hours after takeoff and then lunch after 4-5 hours of the breakfast. I didn't like the timings of the meal. They also ran out of lunch options and I had to take what was available. Overall was disappointed with Emirates' service.","","","Economy","","4.0","4.0","3.0","2.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Avant","Australia","2015-02-11","EK412 and return on EK413 Sydney - Auckland return. A380 in business. As usual lounges both ends were luxurious spacious and comfortable. There is no doubt that the window seats on the upper deck are absolutely fantastic. Big screen TV private and comfortable. Outbound to Auckland the service was very slow and I only ate breakfast 20 minutes before descent. On the return flight no such problems. The bar is a nice touch and usable unlike similar products on 777's. The quietness of the 380 is unbelievable especially for travellers like me that cut there teeth on DC8's and 707's.","","","Business Class","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Clive Carter","Hong Kong","2015-02-11","We were in business class on flight EK386 from Dubai to Hong Kong. Whilst the crew were all fantastic and food and drink all good the rest of it was not up to standard at all. This is a very old aircraft with the very old seating and fit out. The business class seats are appalling. The headrest is very proud from the seat back forcing your head forward at an angle so very uncomfortable. The TV screen was very small and on the seatback in front. When the seat in front is reclined your TV screen goes down with it so you end up looking at the floor area just to see the TV and there is a very limited number of films available to watch as well. Worst seat I have ever sat in. My wife's footrest fell into 3 pieces during the flight so not sure what maintenance is done. There is no way that Emirates should be charging full price for this very poor standard.","","","Business Class","","1.0","1.0","5.0","5.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Huggett","Australia","2015-02-11","BKK-SYD on a 777-300ER. Emirates will always score points when I travel on their A380s and 77Ws. The IFE is brilliant and the food and beverage service is excellent for an economy class product. This flight was let down a little by the crew. They clearly did not get on well with one another and for some this carried over to their dealings with passengers. The PA announcements also seemed overdone with little thought to the timing of some especially when being delivered in three languages. I found the boarding process interesting. Row numbers were called in increments of 5 logically starting from the back. There appeared to be an insistence that the entire gate area was scoured for every last passenger within the designated rows before the next 5 rows were called. I have never seen a 777 boarded so slowly resulting in a 20 minute delay. It looked like the ""rules"" were getting in the way of reasonableness and that overly technical atmosphere summed up the flight. This flight was QF- ticketed and my outbound journey was with QF. I rated them the same overall but for different reasons. Emirates has the hard product in its grasp but I preferred the QF flight for its reassuring professionalism.","","","Economy","","8.0","4.0","3.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Price","Thailand","2015-02-11","LUD-DXB-BKK. Continued great service from emirates. Luanda to Dubai in economy. Good food lots of movies and plenty of drink runs. Dubai lounge great to relax if you have a long stop over. Dubai to Bangkok upgraded to business. Very good service food and comfort. The express immigration card at Bangkok also very handy. Cant fault Emirates.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","H Jung","Romania","2015-02-06","BUD-DXB and DXB-BKK in January 2015. The first leg had good service light meal with tasty food. Entertainment with small touch screen several movies and medium selection of music. On the second leg I flew with the new A380-800 a very nice and spacious plane more legroom large touchscreen a huge number of movies music games. Disappointed by only one meal also not very tasty (chicken changee). Back from BKK to BUD with the same type of airplanes this time two meals from BKK to DXB. All flights in time polite staff and good service.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Julie Carter","United Kingdom","2015-02-06","QF8422 30th January. Aircraft was changed from A380 to Triple 7 booked seating was changed. Pre-ordered meals were given to the wrong people. Dinner was served cold after dinner the crew were difficult to get hold off. We asked for a bottle of water and were refused had to wait ages for a 1/2 cup of water. Would it not been easier to give passengers a bottle of water rather than passengers buzzing continuously for a drink. Qantas from the UK to Dubai was the opposite. Crew were courteous and we were given a bottle of water-how difficult was that.","","","Economy","","2.0","1.0","1.0","1.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","G Nagy","Switzerland","2015-02-06","In December I flew from Zurich to Dubai. I was excited to fly the A380. However my excitement quickly turned into disappointment after experiencing the absolute crankiness of the cabin crew. Although never really rude the flight stewardesses were all very short and only busy with themselves. Their body language and facial expressions were often as if they'd rather be somewhere else and as if were a constant nuisance. The A380 (AMS-DUB) itself is a very nice plane spacious and modern. The onboard entertainment was pretty good and the extra touch were the cameras outside the plane so you could watch the outside surroundings from your screen in front of you. The return trip with a 777 was also disappointing. Emirates could not seat us together on the 6 hrs flight despite that we booked under the same booking reference number. Will never fly with them again unless I have no other option.","","","Economy","","3.0","3.0","1.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Taylor","United Kingdom","2015-02-06","Outbound LHR-Dubai-Lagos. Strange routing through my booking agent to save money meant 15 hours in the air. LHR- Dubai in A380-aisle seat at back of cabin. Enough leg room food OK crew OK. Dubai-Lagos 777-300 ER cramped seats very hard very uncomfortable full plane. Airlines seem to have thrown out 2-4-2 seating in favour of skinny light weight seats-narrow aisles and lack of comfort. Food and crew OK. Return leg Lagos-Dubai 777-300-older plane still with cramped 3-4-3 seats. Aisle seat at back of plane gives a bit more leg room. Dubai- LHR return leg Airbus A380 seat 81 A-more leg room but armrest does not lift so you have little sideways room. Food - lamb was awful crew were good. All flights on time. No breakfast served on Lagos-Dubai leg due to turbulence-never heard that one before.","","","Economy","","7.0","1.0","3.0","3.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Boehm","Australia","2015-02-06","BKK-SYD on a Qantas codeshare flying Emirates 22/1/2015 arriving SYD 23/1/2015. The service was great. The food delicious. Ample reading material and the ICE entertainment provided more than enough distraction but the seat was too narrow and uncomfortable and the overall ambience felt cramped.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Hill Allen","Thailand","2015-02-06","We flew BKK-DXB-LGW-DXB-BKK on the flights to/from BKK it was on a 380 to/from LGW a 777. The 380 seating is very comfortable with full recline the 777 is not full recline so not as comfortable. Also on the 777 we were in the front row so had the TV screen on the aisle seat in a standalone stand which reduces the access to the window seat. All flights were on time for arrival even when departure was delayed for up to 25 mins which with relatively short transit times at DXB (","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Remco Poortvliet","Netherlands","2015-01-28","Last October I flew from Amsterdam to Jakarta through Dubai. I was excited to fly the A380. However my excitement quickly turned into disappointment after experiencing the absolute crankiness of the cabin crew. Although never really rude the flight stewardesses were pretty much all very short almost 'bitchy' and only busy with themselves. Their body language and facial expressions were often as if they'd rather be somewhere else and as if were a constant nuisance. The A380 (AMS-DUB) itself is a very nice plane spacious and modern. The onboard entertainment was pretty good and the extra touch were the cameras outside the plane so you could watch the outside surroundings from your screen in front of you. Between Dubai and Jakarta they use a Boeing 777. Another disappointment! The plane on the inside was old seats smelled and looked like they definitely could use new fabrics. The entertainment screen was small and old (my 3 year old tablet has a better screen than that onboard the 777 of Emirates) supposedly touch screen it worked horribly even with the remote control device. Different plane and different crew but not a different mentality of the crew. From Jakarta to Dubai we flew again with the 777. Same complaints as on the way to Jakarta and on top of that when we arrived 5am in Dubai we had to get out of the plane far from the terminal building. We had to use stairs to get out and clearly the stairs weren't designed to handle such a large plane since there was quite the difference in height between the stairs and the exit door of the plane. When I asked the crew why we didn't taxi to the terminal the reply was ""there is no available gate"". This is the home base of Emirates and there is no place for its own planes? From the runway we had to take a shuttle bus to the terminal which took about 20 to 30 minutes. From there it was very confusing where to go once inside the terminal building. For my girlfriend and I this was the first and last time we used Emirates.","","","Economy","","5.0","3.0","1.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","JH Crossley","United Kingdom","2015-01-28","A little holiday in the sky! Flew via Dubai to Cochin and back again on 26th Jan to Manchester EK531 This was really the best couple of flights we have had. Wonderful staff drinks and food.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Thenayan","Saudi Arabia","2015-01-26","RUH-DXB-MRU and back. Aug 15 RUH-DXB left Riyadh on time at 9.25 pm on a 777-300 ER. Service was excellent and the staff were kind! There were a few food choices (it was a short 1.5 hr flight) and I think it was Chicken Biriani or Fish. I had the Biriani and it was excellent (but spicy!). The IFE was very good and kept me entertained. We arrived to Dubai and they gave us fast track cards but we didn't need that since we were transiting in DXB for about 3 hrs. DXB was very busy and noisy. Arrived to the lounge and it was packed with barely anywhere to sit! Finally found a place near the buffet but it was pretty noisy. Our flight to MRU left at 3.10am (on the 16th and again on time so EK are pretty good at being on schedule) on an A380. It was a pretty nice plane but I had a few problems with the cabin and seat. The mini bar on the left (or right depends on where you're sitting) of the seat is pretty bulky and makes the seat more narrow and quite uncomfortable to sleep as it's quite tight (but it was a flat bed so I'll give it points for that). Another problem was that the cabin for Business was huge! It barely felt like Business from the amount of seats in the cabin! I sat in the smaller cabin on the back so I didn't have the problem that much and it didn't affect the service of the staff but it makes Business less premium. Once again the IFE and food service were excellent. For the lounge in the back of the deck I really enjoyed that! On the return flight I left MRU in the evening so I didn't have to sleep on that flight (and it was pretty much the same thing but the cabin was much busier). I didn't go to the lounge in the DXB layover since it was from 12.00 am to about 7:00 am and I took a room in the airport hotel. The DXB-RUH flight was normal but the IFE was more outdated. I would say it was pretty good but there were a few flaws with the A380.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Gittens","United Kingdom","2015-01-26","We flew A380 to Dubai then 777 to Bangkok. Both flights on time. Loved the A380 it was so spacious we sat in row 88 at the back. The A380 was really quiet too. The 777 felt more cramped and was not as comfy. The IFE is brilliant both touch screens. Finally the food. We fly long haul twice a year but the Emirates food is by far the best we have had. Can't wait to fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Gooneratne Dinala","Australia","2015-01-23","Series of Trips on EK MEL-CMB-MEL and CMB-CAI-CMB. All sectors in Business except DXB-CMB which was in First. Check in Good. Lounges not bad. However the quality of food in DXB has been going down over time. Good Welcome on Boarding. IFE is AVOD and excellent as always. Staff can be hit or miss mostly a miss. The quality of meals on board keeps going down every month. Bread basket is brought around only when you are nearly done with the main. Of all the sectors I flew the food on EK 650 First Class from DXB to CMB was the worst. The curry sauce which accompanied the rice tasted like chillies mixed with water. Depending on how much you pay for ticket it is still value for money. But EK is on a steep downward spiral. And if you have any comments or complains post flight and write to their customer service desk do not be surprise if you get a watered down response which is a border line insult.","","","Business Class","","5.0","3.0","3.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Houlihan","United Arab Emirates","2015-01-23","DXB-Seattle J class. Overall good solid experience Chauffeurs on all legs were on time and pleasant. Flights on time. Lounges as usual in DXB good with great offering of food and beverage. In Seattle you had to ring a bell and a man would appear from behind a curtain to give you a drink (obviously economizing) no food. Crews on outward leg helpful and professional. Crew on return looked bored and tired and no smiles. Overall good experience. Business with Emirates is I feel is generally a solid product.","","","Business Class","","7.0","4.0","3.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","N Sutherland","United Kingdom","2015-01-23","LHR-DXB-BKK Economy. Check-in pretty efficient in T3. The flight was full (as usual) with Emirates and left on time. The A380 is much quieter than the 777 but there's not much difference in the seats/space. Cabin service on Emirates is variable depending on the crew and this one was OK - nothing special. Economy food has improved recently and quite tasty. Good choice of drinks and frequent water/juice runs. On time into DXB and A380's park at the gate instead of remote stands which makes connections easier. I got upgraded to Business on the DXB-BKK leg again an A380 which was about 30mins late. The best part of Business on Emirates is a priority pass for immigration in BKK. The cabin service in Business was nothing special and I prefer to eat in the lounge rather than on the flight. Good IFE - there's always something worth watching on Emirates.","","","Economy","","8.0","3.0","3.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Kai Ostermann","Germany","2015-01-23","The flight from Hamburg to Dubai was two hours delayed and service on board started 25 hours after take-off. I pushed the service button in order to receive some water for taking medicine the only thing that happened was that after ten minutes a Stewardess came by switched of the service sign and went away. I pushed the button a second time and the same happened again. Furthermore there was only once service on an 8 hours flight. Food unfortunately below standard. The Entertainment System was quite ok though. Hope that I don't have to fly with Emirates again.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Manootham Steven","Germany","2015-01-23","FRA-DXB-BKK-DXB-FRA. Must take EK again for the flight to Bangkok due to the best price base on 6 months advance booking. FRA-DXB on A380 nice aircraft-flight full but still roomy DXB-BKK on B777 did not get the selected seats (even those seats are selected 6 months in advance by the time of booking on EK Tool) EK has changed our seats and we did not sit together/flight full - no more to say about the 3-4-3 seating. Worst service of all sectors slow service we requested water but were told to wait for the next service. BKK-DXB-FRA on A380/B777 flight full our choice of foods ran out on every sector. I've flown Emirates over a period of six years and I can definitively say that every time I fly the service is getting worse. Its route networks and frequencies are very good and its fares (if booking at least 3 months in advance) can be competitive. However EK progressively gets worse. EK is still on cutting back massively on quality example no amenity kits for Y class foods (quality and quantity) is getting worse cutting the Skywards-mileage counts too small number of cabin crews in Y cabin and they are disinterested in passenger service avoid service to passengers disregards the calling sign. Very chaotic and very slow on board-services choice of foods ran out very early no organization. All those bad on board services EK fare is no more valuable for money. Only IFE is the best.","","","Economy","","1.0","1.0","1.0","1.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Alasdair Brooks","United Arab Emirates","2015-01-23","DXB - IAD [Washington DC] in January 2015 economy class. Given the only choice on this direct route is either Emirates or United it's not really much in the way of competition - give me Emirates every time. Emirates has an excellent on-demand in-flight entertainment system decent food efficient multi-lingual staff amenity packs in economy on long-haul flights and all drinks except champagne are complementary in economy. No one really wants to be stuck on a plane for 15 hours but it's on these really long routes that the little extras on Emirates - especially the in-flight entertainment system and power outlets for every seat - come into their own.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Katie O Brien","China","2015-01-21","We flew in August 2014 from Rio de Janeiro - Dubai and Dubai to Shanghai. We travelled with 2 children (3 months and 26 months). On our first flight the toddlers TV was broken so he used my husbands and mine couldn't be used as we had the bassinet for our baby. Staff were friendly though. One our second flight my seat didn't recline I was promised at the start of the flight that they could manually do it after the meal was served so I thought that was reasonable after the meal however they told me it couldn't be done I would just have to accept it. So for an 8 hour flight I sat upright with a baby on my lap as he wasn't allowed to use the bassinet most of the time because of turbulence. However our toddler slept in his aviation approved car seat that their telephone service agents said we couldn't use. I think their customer service needs improving they tried to tell me I needed to buy 2 seats to use one car seat for a toddler whose seat I had already purchased. However at the airport everything was ok due to a nice customer agent who was able to place all our family together when again customer service had placed us all separately. The airline didn't live up to the expectation that we had and we fly long haul several times per year.","","","Economy","","5.0","2.0","3.0","3.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Mohammad Al-Adsani","Kuwait","2015-01-21","Flew from DXB-KUL. Flight was onboard B777-300ER. Everything from boarding until touch-down was excellent. Friendly and attentive cabin crew excellent IFE comfortable chairs fine meals smooth flight and the experience was excellent. I would definitely consider flying Emirates economy class again.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","E Fox","United Kingdom","2015-01-19","We were a party of eight travelling to Male via Dubai on the 20 December 2014 for two magical weeks in the Maldives. Going out had a 3hr stopover in Dubai which was changed to 3hr 40 minutes Our return flight times were good leaving Dubai at 2.35pm. 5 week before we were due to travel we were advised Emirates had changed their flight schedule meaning our flight from Male did not leave enough time to transfer the luggage from one flight to another. The only option we were given was a 12.5 hr delay or return a day early from our holiday We ended up using Dubai connect which was not good experience. We paid quite a bit more to go with Emirates than another leading airline. Never again.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Powell Michael","United Kingdom","2015-01-19","LHR-DXB-PER-DXB-LHR. The trip out to Perth was almost a tale of two different airlines. LHR-DXB on the A380. The Heathrow lounge is dull and there was little sign of staff. It was not made clear that boarding would be straight from the lounge. Once on board a welcome drink was proposed but never arrived. No amenities kit was offered. The plastic bags they put the headphones etc in look cheap and nasty. The much-vaunted wireless IFE controller would not unlock from its dock so not much use. 3 different cabin staff said they would deal with it but nothing was achieved. Meal service was unduly slow. No drinks served (as promised) before the end of the flight. The promised Dubai gate information on IFE channel 94 didn't materialise. Yes it was business class but it was all very impersonal and irritating. The toilets are just by the bar area so if you are queuing you are mixed up with the bar clients - not a comfortable arrangement. DXB-PER on a B777 was totally different: perfect service and everything worked. PER-DXB the seatbelt adjuster didn't work and couldn't be fixed and they eventually cobbled something together with an extender - a bit embarrassing to be presented with that in front of other passengers. Again the IFE controller didn't work. We got to the Dubai area on schedule then had to hold for 40 minutes due to congestion. When we landed we were parked at a (very) remote stand which meant a long bus ride to the terminal. Terminal 3 is enormous and impersonal and there was no time left to do any duty free shopping. DXB-LHR was ok. The IFE controller didn't work - again! So all in all I'm not that satisfied with Emirates. There seems to be a lack of attention to detail. I've flown LHR-PER once a year for the past 10 years and have used Qantas Singapore Malaysian and Qatar all in business class. I'd rank Emirates at the bottom of this list. It'll be back to Qatar next year.","","","Business Class","","5.0","4.0","3.0","3.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Slany Gertrude","Australia","2015-01-19","Whilst I noticed the narrower seating (Being 777) on my way to London (Emirates) I was lucky then to have a corner seat right in the area which is usually reserved for parents with small children. But yesterday I arrived back in Perth from Dubai on an 11-hour flight on the same Boeing 777-300ER and my coccyx and lower back are still aching from the narrow seating. I can only say I am going to carefully consider my next flight maybe even save up for 2nd class. Cattle class is just that I am not obese but have wide hips and shoulders and I am above average height. The seats on the Boeing 777-300ER were a good 2.5 inches narrower than on the remainder of my particular flight ( Dubai London) legroom is less and the back can only be minimally adjusted. Sleep is impossible. Service was very average crew seemed to be permanently engaged in jockeying their unwieldy carts in that narrower passage-ways food options ran out quickly. The entertainment options do not make up for the unpleasantness of the entire experience. Of course comfort is supplied to the higher-paying customers. I really do resent this! Will try and check out the plane-type before flying again.","","","Economy","","5.0","2.0","2.0","3.0","4.0","","","5.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","AbdelRahman Emad","Saudi Arabia","2015-01-19","Flew on their B777-300ER for a short trip to DMM. Aircraft was far more comfortable than the older 777-300s. IFE was pretty much best in class however I did not find their meals particularly great. Decent airline overall but definitely slightly over hyped.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Archana","United States","2015-01-14","This was my first time with Emirates and did not find it worth all the hype and pricey tickets. Traveled on an A380 on 3 legs of our trip and seat size + legroom was not very comfortable for a 14 hour flight. There is hardly any space to stretch or walk around a bit on the flight. Staff was courteous and polite however service wasn't quick enough but I think that's just due to the number of passengers on the flight. At one point it took them more than an hour to collect our plates after we finished our meal. Food was okay nothing great or exceptional. In- flight entertainment was the only best part about the flight screen is great plus they have a good collection of movies etc.","","","Economy","","6.0","3.0","3.0","3.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Haider Hazrat","United States","2015-01-14","DFW-DXB-BOM: Booked Emirates as it was the cheapest and got a very good deal. The aircraft from Dallas was A380 which cannot be doubted on its comfort. I requested an exit row seat and got it. Food was very good and tasty from Dallas to Dubai. However cabin crew didn't respond for long on 2 occasions I called through my seat button. Service from Dubai to Mumbai was okayish nothing great to talk about. Old Boeing 777-300 which was stinking. I think Emirates doesn't focus properly on one of its major markets India with respect to quality and service. Overall I would give 3.5 stars to Emirates. 4 for DFW-DXB leg and 3 for DXB-BOM leg. I got value for money since I got a very low fare.","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Stewart Roberts","Honduras","2015-01-14","We traveled from Barcelona to Dubai and back over the Christmas holidays on the Emirates 380 and on to S. Africa on their Boeing 777 all Business Class. The service and quality of food and beverages on all flights were way above the standard of any airline we have flown. Some speak of Emirates going that extra mile - ten would be more like it. From start to finish Emirates has it covered. Other airlines could take a leaf from their book on their lounges quality of food and staff training.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Liz Sowerby","United Kingdom","2015-01-14","Returned from Dubai to Newcastle on the 23rd November 2014. Our inflight entertainment system did not work. The staff tried resetting it but this did not cure the problem. Eventually I was offered another seat which I declined as we were travelling as a couple I did not wish to move without my husband. When the hot meal was served we choose the chicken which was cold. Mentioned this to the staff who offered another meal but declined this. Beware they have got too big to care.","","","Economy","","4.0","2.0","5.0","1.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Rajesh","United Kingdom","2015-01-14","DUB-DXB-DEL. The flight from Dublin was delayed which meant I was a bit worried about my connecting flight from Dubai as I only had about 2 hours transit but transit was pretty smooth. I had a positive experience with the security staff at Dubai airport - the guy who checked me was polite and smiled. Compared to Doha airport Dubai seemed a lot better organized. This was my first time transiting through Dubai and I was impressed. The food on both flights was decent without being outstanding. For vegetarians Air India and Jet Airways definitely offer a superior product. The staff on the Delhi flight neglected to distribute immigration forms which meant that the foreigners on the flight had to try and find forms at Delhi airport which was hard as they seemed to have run out. A helpful passenger had an extra form and I was saved. Overall I would say the flight was okay without being anything special - about the same as Qatar Airways.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mindy Pang","Singapore","2015-01-14","Great legroom even when the passenger in front reclines back. Cabin crew were friendly. Food was okay. Emirates has the widest inflight entertainment. However the seat width is not really wide as compared to other airlines. In a nutshell all 4 flights I took (Singapore to Dubai Dubai to Glasgow and the return flights) were good.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Nettur","Australia","2015-01-14","I flew from Dubai to Mumbai on EK502 on 1st Jan 2015. I had a confirmed internet check in with seat numbers allocated. When I arrived at the counter I was told that they were over booked and I had to defer my flight. They informed me that the confirmed check in was not valid till a boarding pass was issued. I had to wait until the boarding time before they called me and offered a seat right at the back of the plane and not the one I reserved at time of online check in. Looks like they don't honor their online check in system.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Bertoni Matteo","Italy","2015-01-11","MXP-DXB-BKK-DXB in Business. As usual I found the biz product to be excellent both on A380 and on B773. VIP lounge in Milan is brand new with plenty of seats and amenities with direct separate boarding directly from the lounge. Once on board seats are very comfortable high quality food and drinks smiles and kindness from all the crew. The only weakness is concerning boarding procedures at Bangkok that don't allow priority at all once pre-boarded is all chaotic so you have to literally walk over economy class passengers. EK is one of the most comfortable J class in the market I'll fly with them again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Howsam","United Kingdom","2015-01-11","A380 Dubai - Melbourne. Seated in exit row 52 although some kind of fridge malfunction had soaked the floor so we had to use blankets in order not to get wet - it being a full flight and already in exit row wasn't really going to give it up. Food was slightly disappointing - still perfectly edible but nothing special. IFE was great for TV loads of series but fewer movies. Inflight WIFI is a nice touch although it took me 10 hours to log on. I sent them a complaint email about the wet floor during the flight which I think is pretty good. Overall - the Qantas-Emirates tie up is great for Europe to Australia especially with the overnight timings of the flights and A380's going all directions. Emirates also a solid choice for service.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","V Gomes","Thailand","2015-01-11","I flew twice with Emirates in December - Bangkok-Dubai-Gatwick returning Heathrow-Dubai-Bangkok then again Bangkok-Dubai-Istanbul and return. Their inflight entertainment options are above average although their headsets were broken 50% of the time. Other than this I am sad to say on both flights I was disappointed with all aspects of their service. Our group were always split in the most odd fashion - even on our business class flight I was separated several rows apart which made no sense. Food options ran out on one flight - chicken or lamb my parents cannot eat lamb but they ran out of chicken - no alternative or other option! We were no where near the back row so obviously many other passengers only had lamb as an option! There are far better options out there for similar prices or cheaper. Don't make the mistake I made - don't fly Emirates if you have other options.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Foin Valery","Australia","2015-01-11","I flew from Adelaide to Paris a couple of days ago. Having heard of the really good reputation of Emirates I was looking for to it. I was rapidly disappointed with a very basic service more than average food and their ICE entertainment system really not user friendly with a lack of movie choices. By experience there are far better airlines on offer for a better price too. Travelling back to Australia in a couple of weeks hopefully they will prove me wrong.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Bertoni Matteo","Italy","2015-01-11","DXB-MXP in First. Everything 5 star level boarding with separate F class bus and private suite enables you to join a high level of comfort and privacy. Crew professionalism impressed me I was always called by name from the Purser. Once seat is converted into a bed it is soft and comfortable. EK F class product is far away from all Europeans and can only compete with LH. Highly recommended.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Richard Campbell","United Kingdom","2015-01-05","LGW-DXB-SIN. Plane 2 hours late leaving LGW due to late inbound arrival. Fog at DXB extended delay to 3 hours including an abortive attempt at landing. Landed 03.15 exactly the time onward flight to SIN should have been taking off. That flight had closed so missed connection. Incredibly difficult to get rebooked. Long queues at transfer desk. Staff did not have ability to make re bookings directly but had to call their reservations department somewhere else in airport. Long long waits to get a response (half hour plus for each passenger) and no queuing system on their telephones. No offer to arrange hotels even though some passengers clearly becoming distressed at length of queuing time. To cap it all I later found that my connection was still on the ground when I arrived in DXB and did not leave for another 2 hours even though shown as flight closed i.e.they had allocated my paid for and checked in seat to someone else!","","","Business Class","","1.0","4.0","4.0","4.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Solanki Divyesh","United Kingdom","2015-01-05","My journey from Bangkok to London Gatwick return was the best journey I have had. On all sectors LGW-DXB-BKK and BKK-DXB-LGW I had a pleasant flight. Flight crew were extremely helpful smiling all the time food and drinks were served on time and food was surprisingly tasty. Fleet that served us on different legs of the journey were as following LGW-DXB was on B777-300ER DXB-BKK was on A380-800 BKK –DXB was on A380-800 DXB-LGW was on B777-300ER. Seating arrangements on both Emirates B777-300ER and A380-800 is 3-4-3 I have always considered these seating arrangements to be very cramped. Surprisingly Emirates somehow made it feel specious with plenty of leg room. Entertainment on board both B777-300ER and A380-800 was wonderful with over 1000 channels of entertainment to choose from flying cannot get boring. If you do manage to get bored then many of the Emirates B777 and A380 are fitted with inflight WIFI internet OnAir at a very reasonable price. I paid £0.63 for 600mb that's enough to last me on all my sectors. Overall I enjoyed everything Emirates had to offer staff were very helpful on board and on ground. Services offered on board were more than I expected. Entertainment food and drinks on board were by the best I have had so far on an aeroplane. I would definitely recommend flying with Emirates if you haven't flown before.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Mueller","Germany","2015-01-05","Flew HAM-DXB-BLR and returned BLR-DXB-HAM in mid-December 2014 with Emirates. Before taking this flight I'd heard the hype about Emirates being one of the best airlines so was looking forward to the trip. How far could the reality be from the hype? A long way. Where to begin? The seats are not comfortable stewardesses missed me twice when bringing drinks around and once when bringing meals (I wasn't asleep they just didn't ask and were looking away from me so I couldn't get their attention until I had to practically shout at them - which got an angry- looking glare). On the return leg from BLR to DXB I got a nosebleed in flight and wanted to ask them for tissues - I used the call button but nobody came. Waited several minutes then tried again this went on until the bleeping stopped after about 15 minutes. Not one attendant came to repeated buzzing over that time. Finally it stopped and I got out of my window seat and to the toilet to take care of it myself. I noticed during the flights to BLR and on the return that there were plenty of other people who also got no responses to their calls - they finally gave up or I saw a couple of them get up from their seats and find an attendant themselves - so ignoring passengers seems to be corporate policy. Meals are also average. All-in-all not a good experience over 4 flights with this airline - I would not recommend flying with them - I sure won't if I can avoid it.","","","Economy","","1.0","1.0","1.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Rose","Australia","2014-12-31","EK 384 BKK-HKG in Business. Everything about this airline is superb. Sparkling new A380 warm professional crews nice lounge in BKK. In flight WiFi live TV great IFE bar etc. That said boarding could be improved as it was a bit chaotic.","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Graham","United Kingdom","2014-12-31","EK0015 8th Dec. Flew from UK via Dubai to Capetown. Had to travel for work urgently. Last minute booking was easy and good app. Brightervisas secured my SA visa so I was away quickly. Was able to get 15% off loads of things with Skywards membership and the seats and service was great. Downside was the tea but coffee was OK. On return 1 hour delay due to late passenger which was not great but service was top level.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Amit","India","2014-12-31","Travelled on DEL-DXB and DXB-Lagos sector. Aircraft on DEL-DXB sector was good. Seat comfort was ok. Food was good and staff courteous. DXB-Lagos sector aircraft was old seats were not that comfortable. However prompt and good service made up for it. Emirates business lounge in New Delhi is very good. Dubai lounge is also good.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Birbeck","United Kingdom","2014-12-31","NCL-DXB-TPE return in economy class 12/12 - 20/12. All 4 legs were Boeing 777-300. Managed to book the 2 seats at the rear of the plane for the entire journey. Legroom not great but managed OK. ICE entertainment system was excellent with a good choice of things to watch. Food provided was nothing to write home about - adequate would be the best term. Flight attendants were OK nothing outstanding. Polite and pleasant. This was my first time with Emirates and had been led to believe it would be an amazing experience. Turned out to be no better or worse than other carriers who fly these routes. A bit underwhelmed actually.","","","Economy","","7.0","2.0","3.0","2.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Tucker","Australia","2014-12-29","Just flew PER-DXB-FRA. We found the overall experience to be disappointing and don't understand all the hype about Emirates being one of the best. The seats were narrow and hard which made them very uncomfortable for long flights. Qantas has way better seats. The food was average nothing to note at all. The biggest disappointment was with the unfriendly soulless cabin crew on both flights. Barely a smile out of any of them. They looked like they were dead walking just going through the motions of their jobs. One in fact entertained us by digging around for ear wax a few times and then flicking into the aisle. She was gross! Not at all what we were expecting. Maybe our return flights will be better?","","","Economy","","4.0","2.0","1.0","3.0","5.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Scholtz Jacobus","South Africa","2014-12-29","We flew to Istanbul via Dubai on the 01/12/2014 and back on 10/12/2014. There were no problem with the flight itself but we found out afterwards that you get hotel vouchers if you have a stay over longer then 8 hours in Dubai. We had a 10 hours stay over at Dubai to Istanbul and a 12 hours over stay from Istanbul at Dubai. No where we was informed regarding the hotel vouchers-I am sure that I do not have to explain how tired we were. The staff when we bought our tickets should have notified us regarding this. We also only found out about the food vouchers by luck on the internet.","","","Economy","","7.0","3.0","3.0","4.0","2.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Craig Willis","Australia","2014-12-29","Dubai-Melbourne. First trip on A380 and it was fantastic. Allocated Business class seat on window in row 25 so just a short walk to the fantastic bar area. Seating and amenities were outstanding as was the service from a truly international crew. Entertainment system was the best I have ever used with a wide selection of movies and the flight tracking is brilliant. Food was as good as I have ever had on a flight and there was indeed plenty of it. Overall a wonderful flight and have no hesitation in recommending Emirates Business Class.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Rose","Australia","2014-12-22","EK 385 HKG-BKK in Business Class. Hard to find many in any faults in this service. Spectacularly equipped A380 with comfortable cabin seating remarkable IFE choices with high resolution screen. Business class bar a nice diversion from the in seat activities service was very attentive and professional. Food and wine perhaps a tad below the rest of the experience but overall very hard to top this on the short run from HKG-BKK.","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Ishwara","Malaysia","2014-12-22","KUL-MEL-KUL. The outbound flight to MEL was perfect and in-flight service was top notch. However the inbound flight to KUL was less than ideal. There was at least a 75 minute delay out of MEL. I think this is to do with day-light saving time (1hr) in MEL plus a bit more. I think it is the airlines responsibility to adjust and advertise the correct departure times in cases such as this. I was not informed when I checked in over the web or the counter staff at the baggage drop. However given the price out of KL I would fly this airline again.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sharma Priyanka","India","2014-12-22","My Husband and I travelled on Emirates on DEL-DXB-NCE-CDG-DXB-DEL between 8th and 16th December and were disappointed with the service that the airline offered. The DEL-DXB and DXB-DEL flights were the most horrible that I have encountered so far. The staff was extremely rude and unhelpful. On our DEL-DXB flight I requested for water thrice but it never came and on my third request I was rudely told by the staff that she can't give me water as she had other priorities to take care of. It was a clear sign that Emirates is not interested in taking care of its flyers. Our flight from CDG-DXB was also not great as the supply of water and juices was intermittent. However I have high regards for the crew flying on DXB-NCE flight on the morning of 8th December. They were courteous helpful and very prompt in their service. They made our journey special with a small pastry when they got to know that we were newlyweds. But this was plain luck as the rest three legs of the journey were very disappointing and we have decided not to fly Emirates again. The attitude of the staff clearly showed that passengers should not expect after sales service once they have paid for their tickets.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","E Murray","Australia","2014-12-22","I flew Business Class Dubai to Casablanca return (777-300) and Dubai to Addis Ababa return (A330-200) last month. All flights were on time cabin crew and service excellent meals pretty good. I really couldn't fault them. The angled lay flat seat on the 777-300 is comfy and I never fully recline it to flat - I find it much more comfortable to put it into a kind of almost lying down lazy boy chair so both ends raised slightly off flat. While I've read many poor reviews on the Business class seats in the A330-200 I have to say I found it very comfy. It definitely doesn't stack up against their long haul A380 seats or even the 777-300 but I was very comfortable with the deep recline great footrests ( so much room) and comfy leather seats. These aircraft's are usually only used on their shorter flights and in this situation I have no problems.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Thomas Kelly","United Kingdom","2014-12-18","DUB-DXB 773 fantastic. New high quality equipment with great attention to detail from very professional staff. Connection to BKK flight in DXB international was a disgrace. Was looking forward to flying the A380 but experience was just not the same 20% of the staff did very little while the others were extremely busy on a very full flight. Conclusion other airlines should take note.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","L Jarvis","Australia","2014-12-18","LHR-DBX-SIN A380. Emirates A380 is a brilliant product. I flew economy - and it was arguably the best cabin experience. Spacious great inflight entertainment comfortable seat amazingly lit cabin at night and great food. It was really difficult to fault. The staff were friendly and helpful got some great sleep on the flight too - and there's really not much else to say! Would highly recommend.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Michael Mo","China","2014-12-18","EK204-EK304 JFK-DXB-PVG. We are skywards members. Departure time is 12:05AM Delayed for about 4 hours. We would not make our connection flight to Shanghai. The staff in New York only gave us one choice which was fly to Hong Kong from Dubai then transfer the flight back to Shanghai in Hong Kong. We asked them for next flight from Dubai to Shanghai but they said that they can not find the tickets in their system. The A380 from JFK to DXB is ok. Entertainment is the best of all airlines. The seat for A380 have more legroom than the 777. Food is fantastic. Three meals served. You can order beverages or snacks any time on board. I still recommend Emirates.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Marsden","United Kingdom","2014-12-10","We flew from LGW to DXB (777-300) stopped in DXB for 3 days and flew onwards from DXB to BNE (A380) as we'd heard good reviews of Emirates and wanted to see a little of UAE. Emirates offered the best price and connections to/from Australia and New Zealand. Really disappointing LGW to DXB service - staff were rude had no personality and seemed rushed. Food was average and entertainment not much better. We left the flight in DXB more than willing to give them a second chance to impress on the longer DXB-BNE sector (14hrs on the A380) but more of the same. Staff were rude unfriendly seemed rushed to complete service more concerned with doing their make-up (we were sat next to the galley) than much else. Really poor. We're flying back CHC-SYD-BKK-DXB-LGW and to say that we're looking forward to it would be misleading. Compared to other long-haul flights we've flown (Air NZ Virgin Atlantic Singapore BA) Emirates are by far and away the worst - unless it seems you are lucky to be a Gold member when they can't do enough for you.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","David Ellis","United Kingdom","2014-12-10","CPT-DXB-LHR. Appalling start in the Bidvest 'Premier' lounge at CPT stuffed to the gills and poor quality food and drink. FAs friendly enough on 777-300ER but dinner service slow and the 2-3-2 seats lacked privacy for a night-time flight. 4 hr stopover at DXB fine once the gate for A380 flight to LHR had been identified - no thanks to a discourteous DXB employee. A380 impressively quiet as ever and a pair of E/F seats were excellent for a couple. Lunch service again slow and the main courses inedible. Flight deck poor at updating on flight including bad turbulence. Quick disembarkation and speedy baggage reclaim.","","","Business Class","","5.0","3.0","3.0","2.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","G Tolefe","Australia","2014-12-10","Not sure why Qantas decided to partner with Emirates - terrible deal for Qantas customers! Travelling from Dubai to New York on the A380 I bought paid for the WiFi access and used it for about 5 minutes before it went off. When I complained to the onboard service director she told me that Emirates was not responsible for the service and that I needed to write to ""inner"" the service provider. This was absolutely shocking - in my opinion Emirates is responsible for every service offered on it's flights. Also flying from LHR to Dubai on a night flight my seat was damaged and wouldn't recline so having paid for a first class seat I was unable to get a nights rest (the aircrew told me that they knew the seat was damaged before the flight left but that the engineer was unable to fix it). The flight was full so I was unable to be relocated but I would have preferred to have been given the choice of another flight - this is what Qantas would have done. Put simply I believe that Emirates have placed far too much emphasis on growth and not enough on keeping customers happy. Given the available alternatives and the cost of air tickets I for one will not be flying Emirates anymore.","","","First Class","","2.0","1.0","2.0","3.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","H Mutschler","Germany","2014-12-10","EK 772 CPT to DXB. Flight was on a Boeing 777-300. Boarding was on time and it was fast. Take off about 30 minutes late but even with almost 30 minutes holding time in DXB plane was still on time or schedule. Crew was nice and food choices was matched. I even got a second hot meal as I was still hungry. Bags were on belt when we arrived there. Only downturn was that the full plane got a remote stand and we had to take the bus to the terminal which took almost another 30 minutes. Would fly EK again since the legroom was great in economy.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Nicholas","United Kingdom","2014-12-10","Check in staff at Gatwick were first class and helpful. Boarding was late but no idea why. On the flight the seats were comfortable and meal ok. Staff were not very forthcoming with service! Drinks not offered had to ask for them and was left waiting for over 30 mins holding used cups as no one answered my call bell. On return from Dubai check in staff not very helpful onboard staff - same problem. Slow to answer call bell seats not very comfortable and no drinks offered except with meal. Breakfast omelette was cold and so was the tea. This certainly wasn't up to the standard I was expecting from Emirates given their reputation of being a first class airline.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","H Mutschler","Germany","2014-12-10","EK 57 DXB to DUS Boeing 777-300 with the older ICE AVOD but still enough. Plane was on time both departing and arriving. Food and Beverages service was great. Ice cream was served as well. The crew was fantastic and very friendly they did a great job. Bags on belt took almost 45 minutes but that is a typical DUS Airport problem. Legroom was great again better than other airlines in Europe.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","V Somjarlee","Thailand","2014-12-10","BKK-Istanbul-Johannesburg. The A380 BKK-Dubai leg was very comfortable the widebody offered plenty of room to stretch out. The B777 on the Dubai-JNB leg was dated and the IFE screen did not work properly on the JNB-Dubai leg. The service offered by the cabin crew on all flights was excellent. The entertainment system (ICE) is the best I've experienced. The only thing that they need to improve on is the meal portion size.","","","Economy","","5.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Waddell Martin","United Kingdom","2014-12-04","Glasgow to Male via Dubai and return economy class. All flights on time with Emirates' usual professionalism and efficiency in dealing with quick transfers of baggage between flights. The standard economy seats provide enough legroom even for big guys like me (6 foot 6 with long legs). Excellent food and utterly superb in-flight entertainment. Friendly and responsive staff on all flights.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Neuhauser","Austria","2014-12-04","Vienna-Dubai-Manila and return in Business all on B777. Emirates is decent 4-star airline. The night flight out of Vienna was as one would expect - quick dinner service (good meal but nothing special) friendly staff (always addressed me with my name) but seats are far too narrow for business class because Emirates squeezes a middle seat into the centre row. On arrival in Dubai we were bussed to the gate (out of 4 arrivals/take-offs 3 were from bus gates and the bus ride takes quite a while). The business lounge was a disappointment. It is fairly large as it stretches across almost the whole first floor of the terminal but it is rather narrow and dull it overlooks the shopping concourse below (noise) there are showers but they are tiny. Strangely I had to ask for a non- alcoholic beverage at the bar as only juice and water are freely supplied but all hard drinks are self-serve. The onward flight to Manila was on a noticeably older 777 in a two-class configuration. The staff performance on this flight was outstanding. On the return flight one of only two washrooms for C-class broke which lead to queues. The plane was spotless and new but cabin crew performance was below par. Coats and jackets were handed back some 30 to 40 minutes before landing some pax had to keep them over their knees as the adjoining seat was occupied. Drinks and snacks were taken away all of a sudden without warning due to landing (still some 30 minutes away). Generally I would recommend them although I still prefer Qatar or Turkish when travelling into Asia.","","","Business Class","","7.0","3.0","3.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Pattison","United Kingdom","2014-12-04","MAN-DXB-CPT in business class. The chauffeur service on time. The Manchester lounge was one of the best lounges I've ever used. The flight to DXB was the A380 - the business seats and service are very good. We never bothered with the bar at the back but it did look good. The business lounge at DXB was fairly gruesome to be honest. To crowded dirty and quite a let down after Manchester. The flight to CPT was a 777-300ER. The seats and facilities are not a patch on the A380 still much better than economy. The service was better probably due to the fewer business class passengers. The return flight was all 777-300ER on both legs. Again the seats weren't the best but the food and service on all the legs was generally very good. The chauffeur service was excellent. Our bags turned up first both at CPT and MAN. Overall a very positive experience.","","","Business Class","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M K B Tohiar","United Kingdom","2014-12-04","Flew Emirates MAN-DXB-KUL and back. A380 from MAN-DXB and B777-300ER from DXB-KUL andmB777-300ER for all legs back to MAN from KUL. The overall flight experience is below average. The seat was OK and a bit weary and some seats had visible stains. The aisle was too narrow the meal cart always hit the the aisle seats every time the cabin crew served the meal. The meal was below average nothing impressive about it. The crew have to learn to be more friendly and definitely need more training to communicate with the passengers. Toilets were fairly dirty after a few hours and crew couldn't be bothered to look after them. The only good thing about the flight experience was the entertainment system. I am totally disappointed as I was expecting Emirates to be one of the best airlines in the world.","","","Economy","","3.0","2.0","2.0","2.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Khalid Al Amoudi","India","2014-12-04","JED-DXB-HYD the trip from JED to Dubai the plane was an A380. The economy seat was quite comfortable and the service was good. The food was outstanding and I liked the ceiling LED lights which give a look of stars. Dubai to Hyderabad was a B777-300ER - the inflight entertainment and the breakfast was good and as usual the service was good.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Alejandro Rodriguez","Spain","2014-12-04","MAD-DXB-SYD economy. A380 great seats B777 impossible seats very uncomfortable. Cabin crew poor. Food is good. At gates in Australia the staff were also poor.","","","Economy","","7.0","2.0","2.0","4.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Lyon","United Kingdom","2014-12-04","SYD to DXB in Business and upgraded to First with Skywards miles from DXB to MCR. Business was OK - Slight problem with hand controls for ICE which couldn't be resolved. Minor inconvenience. Staff were efficient and tried to help. Always enjoy the small bar/lounge at the rear of the plane. Good to stretch legs and meet people. Food was fair though nothing special. Seat is a little narrow when lie flat but infinitely better than economy. First Class Lounge in DXB was disappointing. Apart from table service for eating I think that the Business Lounge is better. In First there is also a large ""Smoking area"" which I was amazed at. It is not enclosed and the awful smell permeates into the eating areas. Would not recommend. Flight to MCR in First was good. Privacy is appreciated and the crew were very attentive when you wanted them. Touched down at MCR and was through Passport Control and baggage recovery in record time. Chauffeur Drive was a nice finishing touch.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Craig","United States","2014-12-04","Boston - Dubai - Mumbai. The long haul 777's economy section is scandalous. It's the equivalent of flying on a cramped domestic airplane for 14 hours. Honestly I have flown many international trips in Economy and never have I been this uncomfortable. In a standard seat it is so narrow that I had to take turns eating with the passenger next to me because neither of us had enough arm room to cut food. There was absolutely no back support in the 'new and improved' economy seats and the 3-4-3 seating is too much for the 777 – so much so that the flight attendants do not even apologize when they hit your seat every time they walk by you in the narrow aisles. On the way from Dubai back to Boston my entertainment touchscreen misregistered every tap meaning that any time I went to pause a movie the system either exited rewound to the beginning or switched to a view of the map. It is clear that Emirates the is flying on a reputation clearly earned before its new-found desire for profit over passenger well being. Like American domestics they will now punish the passenger for the benefit of their bottom line. Unfortunately I will not fly Emirates again if they continue their push for more and more seats in Economy.","","","Economy","","3.0","1.0","4.0","4.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","L Robin","Thailand","2014-12-01","BKK-DXB-Moscow. Excellent flight on the way to Moscow entertainment system is excellent with plenty of choices food was very good excellent service. On the way back from Moscow to Bangkok the flight from Dubai - Bangkok was delayed nearly 2 hours for technical problem on their A380 but overall Emirates is still very good. Being a gold member is excellent as the chief purser came to greet you personally before departure.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Shore Audrey","United Kingdom","2014-11-25","We have just had four flights with Emirates Gatwick /Dubai/Singapore Beijing/Dubai/Gatwick on all four flights I could not fault the cabin staff they worked very hard frequently coming round with water. The food was typical airline food re-heating an omelette is not a good idea but the warm croissants a nice touch. The seats on the air bus are very comfortable and had plenty of legroom. We had a query before our first flight with regard to seats and customer services were most helpful and resolved the situation. It was a long tiring trip made bearable by Ice the wonderful entertainment system. We were quite happy with our economy flight.","","","Economy","","7.0","4.0","5.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Fred Wood","United Kingdom","2014-11-25","Flew BKK to SYD - seat was really uncomfortable. In the upright position it felt like you were slanting forward and I could feel the metal bars in the seat. It was an 8.5hr flight and was expecting the dinner service to take place quite quickly so I could take advantage of the lie flat bed. Dinner wasn't served until well after 2hrs into the flight and was a disappointment. The staff were friendly and helpful which was great but apart from that I didn't enjoy what should have been a comfortable flight.","","","Business Class","","3.0","1.0","2.0","2.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Alastair Finch","United Kingdom","2014-11-25","Again a mixed experience with Emirates EK407 MEL-DUB and EK017 DXB-MAN business class both on A380. Business seat would be tight for a large person cabin crew patchy on night flight from MEL. Food wise advertised items like cheese and coffee had to be specifically requested rather than routinely provided plane from Melbourne was an hour late in to Dubai resulting in a frantic dash over a long distance to Manchester. Plane service and food better on day service.","","","Business Class","","7.0","3.0","3.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Jover","Australia","2014-11-25","Flew Brisbane to Dubai on 777 and the onto Rome on A380. You really notice the difference between these two planes. The A380 is a lot quieter and seats are more comfortable and spacious. Would recommend sitting in the first section of economy we were rows 49 and 50. Food was of high standard and their entertainment system was fantastic. Easy to use up the time watching a couple of the late latest movies. Would highly recommend to anyone making the trip to Europe from Australia.","","","Economy","","8.0","4.0","3.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","H Mutschler","Germany","2014-11-20","31st October. Flew Dusseldorf to Dubai on EK 56 on a Boeing 777-300ER. Check-in and seats we booked via travel agent were honored. Check in for economy with queue was still fast and easy. Boarding was half hour later due to technical. It took them almost 15 hour before take off but no problem so far. Boarding was quick and water was served since there was no air-conditioning on the ground due to the technical. On board we got the menu card and soon drinks and snacks where served before getting lunch. Meal choices was matched and even our no lactose meals was no problem. Flight was smooth and crew came around with water and juice. In between they served ice cream that was nice. ICE avod was nice with plenty of choices. Arriving in Dubai we got a remote stand so we where bussed to terminal that was quick because they use a lot of busses and there was no waiting at all. Would fly them again seats are nice with good legroom compared to LH UA AA or BA and AF/KL.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Michael","Belgium","2014-11-20","Flew from Brussels-Dubai-Tokyo and back again a total of 34 hours on Emirates planes. Absolutely outstanding airline. The crew were immaculately turned out and very friendly. The plane was clean and the meals were delicious. The inflight entertainment was also very good with a wide choice of games/films though some of the older planes have a slightly less user friendly interface. One feature I liked was as your plane nears Dubai on the inflight entertainment screen you can see where your connecting flight gate/terminal is. Families with young kids also get complimentary strollers when they land.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Bennett","United Kingdom","2014-11-20","I have just completed a trip LGW to HKG on Emirates via DXB in Business Class. The London to Dubai and Dubai to London were on a 777-300ER the DXB to HKG on an A380. What a difference. The A380 was comfort personified. You are cocooned in your little area with nobody beside or immediately in front of you - I was in seat 23K. You have plenty of space with easy access out to the aisle. The 777 however felt very cramped with somebody sitting next to you. When that passenger has his seat in bed mode you have to clamber over his legs to get out to the aisle. With the A380 you have plenty of storage space with the deep side compartments. On the 777 there is no place to store anything other than the overhead locker. Up until experiencing the A380/777 difference I have never much cared about the airplane I am sitting on - from now on for me it just has to be the A380. Had I taken all legs of this trip on the A380 the marks given would be much higher in the Trip Satisfaction and Seat Comfort.","","","Business Class","","7.0","3.0","5.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","H Mutschler","Germany","2014-11-20","1st November Dubai to Cape Town on EK 772 on a Boeing 777-300. Transfer in Dubai at night is always full but not as bad as on any other airport. Boarding was on time but had to wait for take off clearance as the pilot informed us. Flight was with snack at the beginning and a nice breakfast before landing with one meal being lactose free. Crew was nice and helpful. We got a nice sleep on the 9 hour flight. ICE Avod system was the new one with even more choices and movies. In CPT luggage was on the belt when we arrived there. Legroom was again very fine.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Desmet","Belgium","2014-11-20","Brussels-Dubai. Emirates scores very low on staff service. They offered a choice between chicken or lamb on both flights but lamb was never available. They ran out of white wine coke ice but the other aspects check-in entertainment get high scores.","","","Economy","","4.0","4.0","2.0","1.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","James Robert","Thailand","2014-11-17","Outbound from ZRH-DBX-BKK. Both flights A380. Very comfortable good service. Best inflight entertainment system used many different airlines recently and Emirates is definitely best for that.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","David Ellis","United Kingdom","2014-11-17","LHR - DXB - CPT. Quick boarding of A380 direct from T3 Emirates lounge. Centre pair of seats excellent for a couple. FAs rather robotic with little warmth or humour. Dinner service slow with overcooked main course. A380 impressively quiet on upper deck. Excellent IFE but annoying that one has to use supplied noise cancelling headphones. Flat bed seats reasonably comfortable. Quick disembarkation to huge Emirates lounge at DXB. Bizarre bus journey (30 minutes!) to 770-300 on the other side of the airport for the flight to CPT. FAs again going through the motions and food service just as slow as on A380. Flight noticeably noisier. 2-3-2 business class seating arrangement affords little privacy and seats don't lie fully flat. Arrived in CPT on time with impressively fast disembarkation and baggage collection.","","","Business Class","","7.0","4.0","3.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Riddell","Australia","2014-11-17","MEL-AKL-MEL in J Class. Wonderful service on both sectors with a really varied and friendly crew on each sector. Staff were oblivious to the call button on the return leg the bight little light above my seat didn't attract anyone's attention which I found quite grating considering how professional these crew were appearing to be. The seats were extremely comfortable and although perhaps not quite as comfortable as some airlines lie flat fold over beds for sectors like this they were great. The scrambled eggs on the breakfast flight out of MEL were very disappointing and quite solid but a small grizzle. The dinner on the AKL-MEL leg was exceptional the best steak I've had in the sky! The bar at the back is a great feature it was packed coming back into MEL. For this reason I'd avoid sitting in the rear cabin the noise would be too much on a long night flight. Only real (yet again very minor in the scheme of things) complaint when our jackets were handed back as we started to descend there was nowhere to hang them around the seat. They had to lie crumpled on our lap or draped along the bins at the side. A hook in the seat back would be so handy. Would recommend anytime and aside from the couple of small complaints a perfect way to fly. Well done EK. SQ have lost themselves a regular traveller.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin Brian","United Arab Emirates","2014-11-17","Traveled Business Class to LHR - EK005 on the 5th November returning from MAN - EK022 on the 11th November 2014. The 380 flight to London had a delayed departure but this did not deter me from enjoying the flight in total. The return flight from Manchester on a 777-ER was serviced by a crew that was second to none. On both legs the quality of food served was excellent in fact I go as far to say it gets better and better every time I fly with Emirates. I am a gold Card member preferring to travel with Emirates on all my flights. Enjoying the journey with Emirates really starts in the Business lounges. The new Dubai dedicated 380 Lounge is wonderful the Manchester lounge is obviously smaller but very pleasing typical of the other Emirate lounges around the Globe.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mohammed Al-Adsani","Kuwait","2014-11-12","Flew the A380 from Kuwait - Bangkok round-trip. Best in-flight entertainment I have seen. Comfortable seats nice lounge excellent staff and would recommend flying Emirates.","","","Business Class","","7.0","4.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Leong","United States","2014-11-12","CPT-DXB-SIN. First leg old A343 that had really old IFE and seats. Food was good and the staff welcoming. For DXB-SIN I was on a 773 that had the current cabin and I was impressed all the way. Seats were really comfortable food was good staff were great and IFE was good. The only problems were the boarding process and delay. It was weird that passengers had to sit in separate areas of the holding room for boarding also there was an hour delay. If I had the chance I will try to fly EK again.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Graham","United Kingdom","2014-11-11","LGW to HKG return. I was pleasantly surprised with this airline. The staff were actually interested in the passengers and polite and hard working. There was no amenity kit but we did get hot towels. The food was tasty and plenty of it. Sensibly they only served a light snack on the very early departure from Dubai. We were late leaving London but made up the time and caught our connection. Plenty of films to watch. The seats were comfortable especially on the A380.It made a nice change to go from Gatwick.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Cornelius","Netherlands","2014-11-06","Recently flew AMS-DBX-BKK the first time that I deviated from my favourite SQ. Flight left AMS 75m late and approaching DBX was put in a holding pattern for over an hour. That - and the fact that the A380 was parked about 25m by bus away the terminal - left me very little time to catch my connecting flight even though I was in the second bus. Surprisingly on reaching the terminal there was no ground staff around - there must have been many people missing connections - and after security I had to walk a long distance and eventually did not make it in time. After queuing for over an hour in front of an understaffed Emirates transit desk I finally got booked onto a later flight and spent the following 5h in the Emirates Business lounge. That following flight - a 777 - left an hour late too. Was lucky that my Emirates chauffeur-drive was still available in BKK. The flights were otherwise uneventful. Seating on both planes was good but definitely less roomy than on SQ's 777. Food was OK service on board friendly. My return flight is coming up and hopefully that will be a better experience transit- wise. Will withhold my recommendation of Emirates to others till after that event. Again I was very much surprised that nobody was meeting the transit passengers arriving over 2h late. In similar situations at Changi/Singapore SQ staff is there to either get you to your plane in time or if it too late altogether make immediate arrangements to get you to your destination as soon as possible.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Steven Cao","China","2014-11-06","Shanghai Pudong-Dubai-Shanghai Pudong recently on A380 positive sides - amazing entertainment comfortable seat both flights on time. Downside - poor food and beverage quality no water/any food between light meal and breakfast - it's a 10hr flight! EK is far below SQ/QR or even KL in terms of service!","","","Economy","","3.0","5.0","2.0","1.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Stephanie McKinley","Australia","2014-11-06","SYD-DXB-CDG-BCN-DXB-SIN all on the A380. I have just completed 4 legs internationally with this airline and could not fault them. My first leg was with a fabulous crew of young female flight attendants. I was travelling with my husband and my 9 year old daughter. My daughter was treated like an absolute princess. My daughter was given flight packs and a child's meal (which I didn't request). The service was excellent and served with a smile and professional manner. The food was lovely better than expected. The food was some of the loveliest presented airline food I have had. The cabin toilets were always kept clean and dry. The inflight entertainment ICE is second to none. The seats were Ok but as I was travelling economy I wasn't expecting a lounge room. You get what you pay for.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Y Jayasinghe","Germany","2014-11-06","Used a bus to board our connecting flight to HAM at Dubai. We had to carry our baby and stand in the bus during 20-30 minutes bus ride. No seats available. We had our hand luggage as well. It was a horrible experience. We paid more money to buy the tickets from Emirates - tickets were almost half the price on another airline. It was our first time with Emirates and we expected to have good service for the price we paid. I would not recommend Emirates.","","","Economy","","4.0","4.0","2.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Gheda Alnaseri","United Arab Emirates","2014-11-03","The seats are uncomfortable the staff service is poor they take along time to come when we need them. They use a big portion of time chatting with each other rather than actually serving the passengers. Slow serving meals and taking the empty trays. There should be more water and juice runs I'm unsatisfied and definitely won't recommend them to anyone I know.","","","Economy","","5.0","2.0","3.0","4.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Gary Scott","Indonesia","2014-11-03","Recently flew GLA-DXB-JKT and took advantage of the special business class upgrade offer via e-mail. The new emirates lounge at Glasgow is very good even when comparing it to the Dubai business lounge. Local food was on offer and there was a wide range to choose from. Business seats on the new style 777 are very comfy and plenty of options on the ICE system. I have been offered the business upgrade 3 times and have always taken it but the major annoyance is it will not allow me to upgrade online and always results in me having to phone and explain the whole situation which takes forever.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Baxter","United Kingdom","2014-11-03","LGW-DXB-CMB-DXB-LGW. All flights economy class on B777-300ER. My first time flying with Emirates and a good experience overall. All flights on time. Comfortable seats but on the 777 you would not want to be sat next to a large person as the seats are 10-abreast in economy rather than the usual 9. Excellent touch screen entertainment using ICE system. Very good food served. Sadly Dubai International is not big enough for the large numbers of passengers and was heaving and cramped. Overall a good experience but Singapore Airlines is still my favourite.","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Roger Lyon","United Kingdom","2014-11-03","B777 from MAN to DXB in Economy. Ok but nothing special. Hard to get comfortable in seat and food average. Service passable but no more. Onward flight to Sydney on A380 and got a surprise but very welcome upgrade to Business Class at Boarding gate. Huge difference for a 13 hour leg. Able to sleep in lie flat seat. IFE very good on big screen and drinks top class. Service good but food only average and nothing special for Business Class.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Ney","Belgium","2014-10-31","AMS-DXB-PER with first 6h30m leg in Business on A380 and second 10h15m in First on 777-300ER. Business class on the A380 offers an excellent experience with the best IFE there is a comfortable and cosy seat that sits well in all positions (including fully-flat bed). The drinks on offer are also excellent best cappuccino there is in the clouds but the food is very average with the menu not changing often and the mains being the true letdown. Transfer at DXB T3 very efficient as always. First on the 777-300ER is truly great with private suites an excellent seat that converts in a very comfortable bed (am 192cm tall) fine a la carte dining huge tv screen. As good as it gets!","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","F Clement","Japan","2014-10-31","Very good airline but unfortunately the boarding/disembarking procedures at Dubai airport are a nightmare. Except for flights operated with A380 which are parked at gates for many flights operated with B777 and A330 the airplanes are parked at remote stands which means long (20 to 40 minutes) transfers by bus between planes and the terminal building. I do not recommend flying with Emirates unless on the A380.","","","Economy","","1.0","3.0","4.0","4.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Tia Traynor","United Kingdom","2014-10-31","Had problems with the airline even before my trip as they changed my flights. If I hadn't called them to check about something I would not have known! I flew Emirates London-Jakarta via Dubai. Flight from Heathrow was delayed by about an hour. Dubai-London flight I had the ""wake me up"" sticker at the meal time the crew ignored the sticker. Food was average; and inflight entertainment was excellent. Overall I was disappointed with the service I received as I had high expectations of Emirates. It's not as good as it used to be a few years ago.","","","Economy","","5.0","4.0","2.0","3.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Gary Scott","Indonesia","2014-10-31","Recently flew GLA - DXB - JKT and took advantage of the special business class upgrade offer via e-mail. The new emirates lounge at Glasgow is very good even when comparing it to the Dubai business lounge. Local food was on offer and there was a wide range to choose from. Business seats on the new style 777 are very comfy and plenty of options on the ICE system. I have been offered the business upgrade 3 times and have always taking it but the major annoyance is it will not allow me to upgrade online and always results in me having to phone and explain the whole situation which takes forever.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Lars Rasmussen","Denmark","2014-10-31","Copenhagen to Manila via Dubai. The flight from Copenhagen was 1 hour delayed because of late arrival from Dubai. Boarding in Copenhagen was fast. The service from Copenhagen to Dubai on the flight was good and the ICE system working well. The boarding in Dubaifor the flight to Manila was good. The plane was one of the older models of the 777 so for the ICE system you needed to use the remote. The return flight from Manila to Dubai was good the check in was fast and nice that they are now using terminal 3. Boarding was good and first time I saw boarding using zones not used in the other airports. The plane was an old B777 and the IFE system was not working well - it was stopping in middle of movies. Flight from Dubai to Copenhagen was good was one the younger 777 plane so ICE was working with out any problems.","","","Economy","","5.0","3.0","4.0","4.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Alastair Finch","United Kingdom","2014-10-31","Travelled EK18 MAN-DXB and EK420 on to Perth. A380 excellent - beautiful plane smooth and quiet. In business class service was patchy - better on my wife's side than mine my attendant disappeared half way through. Plane from Dubai B777 not as nice a plane but service and food excellent even managed some sleep.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Shelly Shale","United States","2014-10-28","Compared to anything we have in the U.S. and other international airlines I've flown this organization is top- notch. Or at least they try to be. Flew the A380 JFK to Dubai and A340 Dubai to Seychelles and back again. Were upgraded to Business Class on the second leg which was absolutely amazing. The A340 seats not as comfortable as the A380 but once you're on the A380 it's hard to find anything to complain about. Service great pillows headphones blankets great entertainment. My husband enjoyed the music options and we both enjoyed the in-flight information system. Bathrooms plentiful and clean seats comfortable boarding and disembarking painless and we got our free meal vouchers in the Dubai airport and got our free meal! How many airlines do that? I hate to fly but this was definitely a treat. It was a bit pricey to say the least but you get what you pay for. I think Emirates are doing a great job. Would gladly fly them again. Customer service did their best in every area.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Kathryn French","Australia","2014-10-28","We recently travelled on Emirates but were disappointed that the flight home from Dubai/Adelaide was overbooked and on arrival at the check counter at 11.30pm for a 2.00am departure that we would not be able to board the flight. Our luggage was tagged and we were asked to wait until the plane was boarding to see if our seats would be available (along with 4 other passengers). With 40 mins to go we were told that we could now board and to hurry through customs immigrations and no stopping to shop so that we would make the flight. We were given EUD 100 each to spend on duty free on the flight but the crew told us that ""they were far too busy to offer any duty free items"" and this was a 12 hour flight. We still have the vouchers but what good are they to us?","","","Economy","","3.0","1.0","2.0","2.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Neil Jeram","Australia","2014-10-28","Leaving on QF 1 on 12 Oct and from Dubai back to Sydney via London on Emirates planes. All sectors on A380. The aircraft is the common factor between Qantas and Emirates. But the experience is so different. The Qantas flight attendants are very professional in the way they go about their work. Emirates FA's are to a man and woman under 30 lack experience and customer skills. On EK 2 from LHR to Dubai on Saturday 18 October it was particularly bad. A couple of FA's would not have been out of place on easyJet. One fixed up her lipstick during a meal service whilst serving. On four sectors flown in the last week on Qantas and Emirates planes it can be said that Qantas came out way on top. This is not some pro Australian rant. Have been using Qantas and Emirates combination for a while now and the same result. What can Emirates do? Get some serious training for their cabin crews and some old heads on board to oversee the younger staff. At the moment they all look and act like kids serving in McDonald's. I will continue to fly Emirates as their scheduling from Australia is so good and much of my work is in the Gulf and Europe.","","","Economy","","6.0","3.0","2.0","4.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Kierschner","Germany","2014-10-28","First and probably last time with Emirates. At least not on this connection to Beijing. EK306 arrives into Beijing at 15:10h. It is a 500 Passenger flight arriving simultaneously with other flights from Singapore Hong-Kong Dubai Doha Fukuoka and Vancouver. Immigration took nearly 2 hours due to the masses of people arriving. Chauffeur Service did not wait. Disgraceful Emirates Service at the Airport and no apologies whatsoever. The immigration staff did their very best to speed up the process and all 24 Counters were open. Just way way to many people arriving at the same time. 15.10.2014 EK60 HAM-DXB on B777 and continuing on EK306 DXB-PEK A380. Chauffeur service to HAM excellent new Mercedes S-Class all the comfort you need before a 16h Trip to Beijing. Lounge at HAM okay - lots of good quality food and drink quiet and very large thus not crowded even though flight was fully booked in Business Class. Aircraft was very new (April 2014) but 5 Row Business Class is just unacceptable. No real storage. Agree with most users that Seat is much too narrow and doesn't go fully flat (opposed to A380) I am a smaller person and the seat would not really fit in any position. Food was okay. Good but grumpy stewardess serving my seat. Overall a typical flight on a fully packed plane. DXB is a very nice airport (even at night) but very crowded. Business Lounge in T3A is good but very slow and spotty WiFi. Boarding directly to A380 Upper Deck is a nice touch but also clearly a necessity because of the crowds and cramped waiting areas for Y guests on the main floor. Flight DXB-PEK was comfortable had a good sleep - service was uneventful. Business Class was about 70% Full. On Board Entertainment again the best I have seen yet. The rest about Emirates has been explained on a platitude of occasions here.","","","Business Class","","3.0","2.0","2.0","3.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Chang Zhou","China","2014-10-28","I took the flight from Shanghai Pudong(PVG)-Dubai(DXB)-Hamburg(HAM) and FRA-DXB-PVG.The seats of A380 is comfortable and the food is nice. The air hosts and hostesses were very helpful. Shopping at Dubai Int'l Airport was so convenient because they received Euro and US Dollar. But the 18 hrs trip is a little tired!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Ewen","United Kingdom","2014-10-22","Flew LGW-DXB-MEL-AKL in First on 23 September 777/A380. The First class experience exceeded my expectations. On all three sectors cabin crew were efficient and friendly with immediate responses to any service request. Chauffeur service worked exactly as booked. All lounges offered high standards of seating and refreshments. A la carte menu on all sectors offered meals to a very high restaurant standard. Shower facility on A380 well managed and co-ordinated and welcome towards the end of a 14 hour sector.","","","First Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Ewen","United Kingdom","2014-10-22","Flew AKL-SYD-DXB-LGW in First on 12 October. On the outward journey all crews on the three sectors were highly professional motivated and friendly with good banter ensuing throughout the flights. All flights on time with baggage first off the belt. Again chauffeur drive slotted in exactly as planned. An enjoyable trip.","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Wijesinghe","United States","2014-10-22","CMB-DXB: EK655: A330-200 Oct 12: Business Class. Plane immaculate for its age (1999-2000). However horribly let down by the most uncomfortable Business Class seats I've ever experienced over the past 17 years. Seven across in Business Class instead of six in an A330 is a rip-off. These seats are nothing like the nice new modular units in their B777-300ER aircraft. The video remote control intrudes into the 18"" wide seats making them clamp-like seats. Not suitable for the 4.5 hour flight. Service was very good and the food and beverages were good too. There were only five passengers that day in Business Class on this flight and I had the single row area behind First Class to myself. The tray table is too low when the seat is even slightly reclined. These are old cradle seats not flatbeds. The whole experience was let down by these awful seats the main reason one buys Business Class in the first place to get more personal space not something worse-than Economy Plus. Check-in and the dedicated Emirates Lounge at the BIA in CMB were excellent. On time performance and good baggage transfer to my connecting BA flight. EK is generally good but not their A330-200 seats.","","","Business Class","","5.0","1.0","4.0","4.0","2.0","","","2.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Wattus","Australia","2014-10-22","I usually fly to Europe in economy class with Singapore Airlines via Singapore or Thai Airways via Bangkok but was persuaded to try Emirates. I found the 14.5 hours from Sydney to Dubai to be unbearable. The service from flight staff was both difficult to access and disinterested. Staff on the second leg to Amsterdam were much more personable. The experience was so bad that I have paid almost $3800 to upgrade to Business Class for the return journey. It had better be worth it!","","","Economy","","3.0","2.0","2.0","2.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Lim Ferdinand","Philippines","2014-10-22","Flown MNL-DXB-MNL Sept 20 on EK 337. I was amazed by the in-flight service. Five drink runs on an 8 hour flight food is plenty and palatable. All the crew are hard-working attentive and friendly. And of course it's infamous inflight entertainment system ICE not to be failed to be mentioned. Looking forward for my next flight with them.","","","Economy","","5.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin D Hiu","Saudi Arabia","2014-10-22","DMM-DXB-LAX return trip on Sept 18 and Oct 6 2014. I am a frequent traveller on this route at least 3 times a year and always with Emirates. After so many years of loyalty I am now tempted to try other airlines for the following reasons. Menu does not change on this route and it gets so unexciting and predictable after so many flights. While quantity of food is generous the taste is below average. I have never seen seafood being offered on this menu it is always the predictable steak Indian dish and Arabic dish. Onboard service consistency is very patchy sometimes I am lucky to be served by kind and helpful flight attendant in 50% of the flights I am not. Simple things such as smile when attending the customer never miss any customer when laying down mattress on long haul flight will be appreciated. While other aspects such as on-time arrival IFE lounge access complimentary limousine pick up at LAX are fine the onboard menu needs to be improved to retain customer loyalty. Considering that Emirates are charging premium I see no reason why it cannot improve on the menu and consistency of onboard service. Loyal customers such as myself are now shopping around for better experience and value. With less generous miles and redeeming a ticket now costs close to $1000 in additional fees and charges Emirates has truly learned from its partner Qantas in how to upset its loyal customers by slapping them with 4 digit charges. Come on Emirates you used to wow me but not anymore.","","","Business Class","","5.0","2.0","2.0","2.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C Sireesha","United States","2014-10-22","LAX to Hyderabad Economy October 102014 I always use Singapore Airlines and I decided to try Emirates for a change. Long story short: Singapore Airlines wins. Pros - the seating is comfortable great selection on entertainment nice mood lighting nice warm facial towels are provided to freshen up quick water service when requested. Cons - Food I ordered a Asian vegetarian meal 2 weeks in advance. It is actually offered as a part of the regular choice of 3 main course meals but it ran out before it got to my seat. This happened on the Dubai to Hyderabad flight which was for 3.5 hours. On the other flight I lucked out getting the last vegetarian meal. The main food meal service (lunch or dinner) is pretty filling. I felt Emirates should have reserved Asian vegetarian meals for those who pre-order and offer extra ones for the rest of the passengers during the service. A vegetarian pizza was given as a light snack in between - very salty. Dubai airport is poor when I compare it to Changi in Singapore. I was given a meal voucher at the ticketing desk. If you have a layover for over 4 hours you can get a free meal at Dubai airport. Also the free internet stations are horrible. The internet is slow and the machines cannot seem to load Internet explorer. I gave up after 5 mins of trying. Not worth using the Wifi there either. Dubai airport ever heard of high speed internet? Be prepared for the most unfriendly airport staff you will ever come across. No smile angry replies. Have a good flight if you are considering this airline.","","","Economy","","3.0","3.0","1.0","2.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","T Kavanagh","Australia","2014-10-22","Arrived at Dubai DBX at 18.15 for 21.45 on 10/10/14 flight to Perth to be told flight was over booked we had been travelling through Europe for eight weeks and had a stop over in Dubai. I was very surprised to hear we had no seats having booked the flight nearly 12 months in advance. We only managed to secure seats after we explained our daughter was flying overseas on the 11/10/14 and we would not see her for 3 months. We have travelled with Emirates several times because of the quick connecting flights to Europe but intend to look at other airlines operating from that area in future. We were very disappointed they way we were treated by Emirates on the last leg of our journey home it was the only blemish of our holiday.","","","Economy","","1.0","3.0","3.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Balu Kal","New Zealand","2014-10-22","EK412 SYD-AKL 08.45 7 October 2014. A380-800. Very comfortable and extremely on time. The inflight entertainment was good so you don't care about anything else. Time went really fast because you are comfortable.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Solomon Valerie","United Kingdom","2014-10-22","EK0010 LGW-DXB. My experience with my recent Trip to Dubai to celebrate my 50th birthday travelling with Emirates was great and I have since recommended the airline to all my friends and family. The service and staff were excellent from start to finish.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","N Naseeb","United Kingdom","2014-10-20","6 Aug Gatwick-Dubai EK0010. 11 Aug Dubai - Singapore EK 0352. Sep 8 Singapore-Heathrow EK0005. London-Dubai service was appalling. Dinner was served after midnight although the flight took off at 8.15pm by then I was desperate for water which the crew kept saying they would serve with dinner. They ran out of choices on their menu and could only serve chicken. We were not served any breakfast nor a beverage before landing. However the flight from Dubai-Singapore was better than the one from Heathrow to Singapore. I won't take this flight unless it is the only airline that'll take me to the destination.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Joseph Cammarata","United States","2014-10-20","After not having flown on Emirates in almost 7 years I recently flew EK round trip NYC/JFK to Milan/MXP. Departed on Thu 2nd Oct and returned Wed 8th Oct. Friendly service on both flights. Smiling and smartly turned out flight attendants on both flights always seen in the cabins. On the outbound flight - flying time of 7 hours 5 minutes 2 hot meals served. In between the meals 2 beverage services were provided. I like many other passengers skipped the hot breakfast in favor of more sleep time. On my return flight with flying time of 8 hours and 40 minutes a copious hot lunch was followed by an offering of fresh fruits and snack bars from wicker baskets. This was followed by a hot pizza snack and then about an hour prior to landing the same wicker baskets with fruits snack bars and pre-wrapped vegetarian sandwiches were offered. All of this in economy class! What more do passengers want?","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin D Hiu","Saudi Arabia","2014-10-20","DMM-DXB-LAX return trip on Sept 18 and Oct 6 2014. I am a frequent traveller on this route at least 3 times a year and always with Emirates. After so many years of loyalty I am now tempted to try other airlines for the following reasons: Menu does not change on this route and it gets so unexciting and predictable after so many flights. While quantity of food is generous the taste is so below average. I have never seen sea-food being offered on this menu it is always the predictable steak Indian dish and Arabic dish. On board service consistency is very patchy sometimes I am lucky to be served by kind and helpful flight attendant in 50% of the flights I had not. Simple things such as smile when attending the customer never miss any customer when laying down mattress on long haul flight will be appreciated. While other aspects such as on-time arrival IFE lounge access complimentary limousine pick up at LAX are fine the on-board menu needs to be improved to retain customer loyalty. Considering that Emirates are charging premium and much more expensive that competitors I see no reason why it cannot improve on the menu and consistency of on-board service. Loyal customers such as myself are now shopping around for better experience and value than what Emirates is offering at the moment on the route. With less generous miles and redeeming a ticket now will cost close to 1000 dollars in additional fees and charges there has been something Emirates truly learned from its partner Qantas in how to upset its loyal customers by slapping them with 4 digit charges. Come on Emirates you used to wow me but not anymore.","","","Business Class","","5.0","2.0","2.0","2.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ronald Zwart","New Zealand","2014-10-20","EK147 Y 22 Sep Dubai to Amsterdam. First time with Emirates on their A380 crew friendly on boarding. Seating was comfortable with excellent inflight entertainment system. Was served a light breakfast after departure which was tasty. We were situated reasonably close to the galley on this flight and I can't but help feel this particular crew may have been in training under the eyes of a supervisor with exacting standards. The inflight service food and beverage service was great not too much but not too little. Inflight announcements were clear. Lunch menu had a good choice and again was very tasty as was the free flowing wine service which I personally enjoyed.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Lamba Ishaan","India","2014-10-13","I flew NCL-DEL-NCL. The flight was good. I ordered a special meal and this was provided. The flight attendants were very receptive and helpful. The entertainment system was one of the best I've used. It had a very wide variety to offer. The seats were neat clean and comfortable. Will definitely fly again.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Alexandre Queirós","Portugal","2014-10-13","ICN-DXB and DXB-LIS between October 5/6 on economy. Check-in was smooth and simple at ICN. Departed about 10 minutes late but arrived about 20 minutes early. Staff ranged from nice to snippy. Food was good with multiple drinks services in between meals. Noodles were available between meals but didn't see anyone having them. Entertainment system on A380 was state-of-the-art and worked perfectly with countless movies TV shows and albums to pick from. Wi-fi was free on that flight thanks to Eid and worked flawlessly on phone and tablet. Seats comfortable and roomy. Arrival and transfer in DXB was normal. DXB-LIS had an older B777 which is not as good but my window seat was on the back which has a 2-4-2 configuration. Recommend getting a seat on that section as you have more aisle space. Food was better than on the other flight with multiple drinks services in between meals again. Entertainment system is the same but the touch screen wasn't as responsive and software was slightly slower due to age of plane. Staff was nicer and didn't mind engaging in chit-chat with passengers. Departed 15 minutes late but arrived 30 minutes early. Overall very nice flights and airline.","","","Economy","","9.0","4.0","3.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Thea Brown","Australia","2014-10-12","Long time Emirates business class passenger - Australia to UK and or Europe. Flights and services are deteriorating and we will look to another airline after recent trips in September. Flight from Melbourne to Dubai was given a gate at Cargo terminal in Dubai resulting in long delays in off loading passengers and luggage and our luggage (plus the other passenger's) then missed our next flight to Zurich. Staff not good on flight. Dubai to Zurich staff were better. Returning found no Emirates business lounge at Amsterdam - desk staff embarrassed and unhelpful. Gate slow to open and not enough seating - area of terminal where Emirates is located has almost no services. Amsterdam to Dubai staff were helpful and so were Dubai to Melbourne staff. Luggage came out late.","","","Business Class","","4.0","3.0","2.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","De Prisco Mauro","Venezuela","2014-10-12","Jakarta (JKT) to Dubai DBX - the seats are very narrow and uncomfortable for a Business class. The food was outstanding but the airplane was dirty. When you fly for business you require a good rest on the aircraft and you expect a comfortable seat.","","","Business Class","","5.0","2.0","4.0","5.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Jason","Australia","2014-10-12","Just flew return BNE to DXB on A380 and then onto VCE on a B777. I agree with what many on here have said. If your flight is on an A380 then it will be excellent plenty of space plenty of food and drinks toilets clean and spacious. If you are on on B777 not so good - cramped seat configuration staff overworked felt not much different to a budget carrier. If it were a long haul flight I would consider another airline.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","P Farrington","United Kingdom","2014-10-12","Flew on the EK 38 on September from Birmingham to Dubai. First time flight on Emirates very disappointed! Expected great things long wait for bar service told not long after two hours food arrived no drinks. Asked cabin crew ""it's a short flight"" we are not serving drinks until later. Really not what we were expecting. Biggest problem was the very poor attitude of crew. Complaints department said drink fountains are provided.","","","Economy","","3.0","4.0","1.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Fraga","United States","2014-10-12","My flight was a true class act. Flew First Class DFW-DXB and it was better than expected. The crew were friendly and personable aiming to please throughout the flight. From the Dom Perignon champagne to onboard shower onboard lounge at the back of business class to the limo ride to my hotel in Dubai it was a flight to remember. This was my first time flying Emirates and after reading some of the mixed reviews here I have to say my experience surpassed all my expectations. For the benefit of readers I have flown a lot being a Lufthansa Hon (highest tier status) for the past 6 years. My opinion is the European carriers have a lot of catching up to do if they are to retain their share of premium passengers especially from the USA where Emirates is rapidly expanding.","","","First Class","","10.0","4.0","4.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Wat","Australia","2014-10-12","We were really looking forward to our A380 Melbourne to Auckland and return trip on a top airline. Although the plane was clean and comfortable. There were problems with staff and service. Our flight over was a 7am departure yet after the initial delivery of hot towels staff were absent unless called for nearly 2 hours not even to offer of water! Breakfast when it finally arrived was tasty although beverages came much later than the food. The same thing happened on the flight back a 6.30 pm departure with no food or drink until 8.15. On a nearly 4 hour flight drinks should be much more freely available. The entertainment system was more than fine but why interrupt everyone's viewing to tell us to watch it?","","","Economy","","5.0","5.0","3.0","1.0","1.0","","","5.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Roger Stone","Australia","2014-10-12","HKG-DXB-VIE and the same in return using A340 B777 and A380 aircraft. Three out of four sectors were fine: Excellent service and very clean and quiet aircraft. Big disappointment was in Business Class on the A380 due to one main factor: the fact that there is a fully serviced lounge bar area at the rear of Business Class. This sounds rather special until we realised that loud mouthed yobbos can stay in there for the entire journey (in this case Dubai to Hong Kong) and walking up and down the aisles with their drinks and abusing staff for not being fed lunch on time (even though they were all in the bar) and so on. I had to move further to the front of the aircraft to avoid the noise coming from this bar lounge area. This made for a very unpleasant experience and I could understand why some staff were very sad and quiet in going about their duties. Perhaps Emirates should seriously consider getting rid of this little so-called luxury as the concept seems to have backfired badly. The A380 flight was otherwise remarkably smooth partly due I suspect to the design of the aircraft but also the route take for this sector. Food and service on the remaining flights was superb but I could not recommend Business Class on the A380 for the problem of the bar-lounge section.","","","Business Class","","6.0","5.0","4.0","4.0","2.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Howells Michael","Thailand","2014-10-12","Bangkok to Dubai and then on to BHX. A very pleasant trip on both legs of the Journey. The only gripe I have was the seven hour wait in Dubai but that was my fault for booking that flight. The flight crew were great the food was great and the ICE entertainment was world class. The return trip BHX to Dubai and Bangkok was great. No complaints from me except one (when food was served the crew did not ask the people to put their seat back to the upright position). Other than that I can say that Emirates are a very good Airline to fly with and I would have no hesitation in flying with them again in the future.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Ian Solomon","Australia","2014-10-08","Having flown First or Business class long-haul from east-coast Australia to north Africa the Middle-East and Spain three times as well as trans-Pacific to North America twice in 11 months I consider I am well qualified to say that both Emirates' First and Business on their A380s simply don't cut it. From the time my wife and I checked in at Brisbane there was simply nothing to make us feel special. plane seating is okay but no better than Etihad and the onboard shower more a time-filling novelty. A flight is not just the time on board. The lounge in Brisbane is dull and sparse and as it is shared with at least 84 traveling Business plus whatever FF card-holders are in economy not surprisingly very crowded and noisy. There is nothing to make the $23000 expended on First Class deliver any kind of special or exclusive feel. Onboard the outbound leg the cabin crew were obviously tired and disinterested. To land in Dubai and have to be off-loaded via stairs in the desert-heat and put on a bus for a 15 minute 5 kilometre lap of the on-going massive airport expansion project only to have to then walk scurry elevator and shuttle-pod back to almost where we started taking over an hour from landing to lounge. Lucky we're fit and speedy as it is a physical challenge after the 15 hours on board. The cabin crew on to Barcelona was a complete contrast to the tired Brisbane-Dubai crew with attentive service. Arrival in Spain was slick and via an air bridge. Departure however was a different story with the crowded lounge and nothing to eat except ham sandwiches crisps and a platter of limp stale pastries. The crew and onboard service were fine and the airbridge arrival in Dubai on time. The return Dubai to Brisbane was the final straw that at this stage has turned me off Emirates possibly forever. The chauffeur failed to arrive at our hotel. On arrival at the First check-in nobody could care less about out the chauffeur not showing up. First check-in promptly spat out the boarding passes and told us to get moving as it was a 20 minute walk to the gate. We managed to find a small First lounge just past the gate and had time for a quick refres. At gate 23 there was no separate priority boarding for First or Business passengers. All 520 passengers were jostling and pushing to get through one small door. Emirates boarding was farcical and sums up what Emirates have become. Once onboard staff did their jobs providing good attention all the way to Brisbane. First offers cabin service pretty much on demand however one thing I have never noticed previously in First was the constant clattering of cutlery and crockery. There are no socks at all and earplugs have to be requested. We also found the cabin hot and noisy and despite repeated requests by us and other passengers in First it remained uncomfortably hot. In conclusion I won't choose Emirates again.","","","First Class","","2.0","4.0","2.0","5.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","B Freeman","Australia","2014-10-08","I neither would fly Emirates again nor recommend them. They position themselves as a high end service but are actually low cost/low service. We just flew Rome to Sydney via Dubai and Bangkok. The Dubai to Sydney sector was an old 777 with 10 abreast seating (3-4-3). The 777 was designed for 9 abreast seating but EK has added an extra seat in the middle. The cabin is like a sardine can. The service was amateur. The entertainment system average. A horrid flight and experience. EK positions itself against Singapore Cathay Qantas and the like. However it really is a third rate airline. Never again.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","L Jarvis","Australia","2014-10-08","Emirates service has down downhill over the last few years. Recently flew Melbourne to Dubai and return. A380 both ways. Check in staff very disinterested. Plane was extremely hot. I rang for some water - no one came. The second time I went to the galley and asked for a drink. Staff just gave me a drink and walked off. Passengers recline their seats during meal times which makes life very difficult. Food was appalling on flight over and back - stale bread rolls even warmed up croissants tasted stale. Dubai check in staff even worse than Melbourne for return flight. The woman went to put wrong labels on my luggage. When I pointed this out she said ""Well there are two flights to Melbourne"" - I would have thought that was her job to check not mine. Very hard to get a drink on flight going home. Snacks were handed out in the night but our row missed out. A man sitting behind me asked for some nuts and was told ""There are no nuts for economy passengers"". Sought of sums up the whole attitude.","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","M Beresford","United Kingdom","2014-10-08","2 Oct Glasgow-Dubai 777-300ER. Check in smooth and easy at Glasgow. Flight was nearly an hour late taking off which made our connection tight in Dubai. Can't fault the staff or service on board although the food wasn't great. Sat at the back of the plane in one of the few rows of two seats. Dubai-Hong Kong A380 - wider seats and much smoother ride. Again food quite bland but all crew were friendly and cheerful. Switched seats at check in to an empty row towards the back and luckily had all three seats to ourselves so very comfortable journey.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Bernardus Ajie","Indonesia","2014-10-05","CGK-AMS (via DXB) and AMS-CGK (via DXB). The staff were rude. Act like robots. lack of honesty sincerity and hospitality. Great entertainment.","","","Economy","","3.0","3.0","1.0","4.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Naidu","United Arab Emirates","2014-10-05","I have flown Emirates pretty much all my life. Emirates considers itself one of the best airlines - I think this is true only sometimes. For the most part I see the service (on certain routes) getting worse with time. By service I mean that of the cabin crew. They do not seem to like their jobs at all and don't like dealing with passengers. I agree it's not nice dealing with certain passengers who don't co-operate but why treat everyone the same way? And why must we hear what the cabin crew have to say about the unruly passengers? With some other routes I still do see very friendly cabin crew from time to time but it's rare now. Entertainment is pretty good on some flights but some routes it's terrible almost non-existent. I do like the food though. The flights would be so much better if the cabin crew seem less - angry impatient and grumpy. You almost feel like a criminal when you request something!","","","Economy","","6.0","2.0","2.0","5.0","4.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Ritzau","Australia","2014-10-01","Caught the Dubai to Adelaide 300-777 Sept 18 2014. After the A380 experience this was definitely a louder bumpier ride! Seats were smaller and more cramped. People had far to much cabin baggage which really annoyed me on this flight as it was us who had stuck to the rules of 7kg limit 1 bag who had to separate our luggage and have it stashed all over the plane. I feel this should be policed by the terminal staff. Our luggage was only ever weighed leaving Adelaide airport. The people in front reclined their seats fully for the whole trip and they were not asked to sit upright when we were trying to eat which had happened on other recent flights. The galley was very noisy especially in down time when the passengers where trying to sleep. The toilets were very noisy when flushed and although we were seated away from the toilet we still constantly got woken by them. Ambience was lovely. Plane was clean and fresh looking although a little worn around the edges. Food was tasty and a lot of it. Drinks were regular but cold drinks were warm. Seemed a common problem on all our flights. Staff were friendly and attentive just loud. My entertainment screen was broken and wouldn't work by touch once I worked out the hand set this was ok. The audio was broken and static I had to listen to one ear input only! This was a shame as the other experiences I had were great and despite this I would still fly Emirates and recommend them to friends.","","","Economy","","6.0","3.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sally Elves","United Kingdom","2014-10-01","Flew to Mauritius via Dubai and chose Emirates because of good recommendation. Not impressed. Only good thing to say is that there is plenty of leg room. Crew were uninterested in service and in one case downright rude. Food largely inedible. The breakfast was particularly horrible. My husband had an aisle seat and every time someone went past he was bumped. Would like to know why when we were due to land at 7am we were woken at 4 am. Breakfast arrived at 4.45 and then the lights were put out again. Obviously for the convenience of the crew and not the passengers who appear to be an annoyance.","","","Economy","","1.0","2.0","1.0","1.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Ritzau","Australia","2014-10-01","Caught the A380 from Rome to Dubai Sept 17th. Plane was lovely clean plenty of room. Took awhile to board at Rome airport and everyone seemed to want to push on. Staff seemed to lack control of boarding process. We still took off on time though. Food was excellent tasty and lots of it. Drinks were abundant although not cold was offered ice though. Toilets clean. Seats roomy. Seemed a lot of people bringing on a lot of cabin luggage! Staff seemed unconcerned with this. Some children behind me were not being controlled by parents which worried me at first but staff very professionally kept them monitored!","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Ritzau","Australia","2014-10-01","Got the A380 from Dubai to Heathrow EK001. Loved the plane. Very new looking and swish! Toilets updated and cleaned regularly seats roomy and I am a big lady! Entertainment was great. Staff were a little harassed thought they were maybe understaffed as very different from earlier connecting flight. They still managed to get all the food delivered and drink runs done! Boarding was easy in Dubai despite this being or first venture outside of English speaking countries. Felt a little less special than at Adelaide but then that would be because in Adelaide we were the special ones at Dubai we were one of many! Plane was very quiet compared to the 777 a bit more clumsy on take off and landing though! I think this is more plane design issue. Food was outstanding. Very tasty and a lot of it!","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Ritzau","Australia","2014-10-01","First Long Haul flight to Dubai from Adelaide EK441 300-777. Found boarding at Adelaide International very professional and easy! Seats were at back of plane. My choice however we picked seats that had immovable solid sides and as I was larger it made it a bit squashed however I was glad of the extra aisle room as the 3 seater areas looked very small and often the passengers seemed to get bumped a lot! Toilets were clean until the end of the trip where they were over used and left messy the food was great. Very tasty and a lot of it. Left feeling full! Cold drinks were warm and hot drinks were cold. Service was great though. Staff seemed very friendly. The comfort bags were good and we used the eye pads and blankets. Ambience of the plane for time zones was good. Entertainment kept me entertained!","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Lloyd Jones","Australia","2014-10-01","This is the first time that I have flown with Emirates and if I can avoid it I will never fly with them again. The service was terrible - the meal was served and half an hour later they came to ask if we wanted beverages with our dinner. Bit late as most people had already finished. The leg room was not adequate for an average person and the staff were very indifferent to the passengers. In Dubai it was more important that the girls behind the desk send text messages than attend to customers. We actually had to ask them to help us even though there were two people behind the desk and no one except us waiting. So much for customer service. I can't think of anything positive about the experience. By comparison Qantas for the second leg to Sydney was a dream with attentive staff beverages offered at the same time as meals. Snacks bought around every hour as well as water and other beverages offered every hour. The toilets were clean and tidy and the staff were super friendly. Could not fault their service.","","","Economy","","1.0","1.0","1.0","3.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Mitchell Hazel","Australia","2014-10-01","Emirates Flight 406 from Dubai to Melbourne 22 SEP. The limousine failed to pick us up at our hotel which had been arranged the previous day. There were no ground staff to show us the way to the lounge/gate. On board I found the staff less than friendly. I expect to receive prompt attention when I request water to be replaced and food to be delivered during the breakfast service. My past experience has been satisfactory the steward aboard our Nice to Dubai flight on 20 SEP made sure we knew the aircraft features and helped with our carry-on bag at the bottom of the stairs on our arrival in Dubai. The state of the Business washroom on 22 SEP was unsatisfactory. I followed a staff member who had just used the washroom and found the litter container full and overflowing toilet paper on the floor and the toilet bowl very dirty. I have been a frequent traveller with Emirates but will consider another airline in the future.","","","Business Class","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Howell Jamie","Australia","2014-09-28","We flew last night from Athens to Dubai and Dubai to Singapore and both flights were horrible. Firstly our flight from Athens to Dubai was on a 777 the seats were that out that the back supports for both myself and my partner were broken and stuck out for the whole flight of 4 hours. Secondly we flew from Dubai to Singapore and for the whole 7.5 hrs flight the entertainment system did not work for me and my partner - it's very poor service and after my last flight tonight from Singapore to Sydney I will no longer fly again with Emirates.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Dan Ross","United Kingdom","2014-09-24","EK432 Dubai to Brisbane via Singapore (Continuation after EK2 - see separate post). Economy B777-300ER. Disembarking from EK2 all transfer pax clear a security check before entering the terminal eliminating the need for it at the gate. Clear signage to the next gate. Not impressed with T3B terminal. Boarding was just turn up and go. No order. Once onboard the difference between the A380 and B777 is quiet marked. Seats an inch smaller and the aisles are smaller too. I had an aisle seat and every time the trolley or a person went by I was bumped. The person next to me was a little above average and kept leaning into my seat when she fell asleep. It was most uncomfortable not helped by the AV units under the seat taking up space. The food offerings on the first 7 hours sector was too light. A roll and breakfast of cheese omelette. No sausage bacon or baked beans. The last dinner I had was a bit bland a beef casserole. Would have benefited from a wine reduction. The AV on this craft was the old ICE. Far more limited and a smaller very blurry screen. Very difficult to get it to load were you wanted. We had a medical emergency and had to make a landing in India. We were told it would take 30 mins but it added 2 hours to our trip arriving at 2.30 BNE time. At no point did the crew tell us what time we were expected to arrive in BNE. I had to spend my time in Singapore looking on the web to find out and make arrangements. Very poor form. This along with the incredibly uncomfortable seats on the 777 make it extremely unlikely I will fly with Emirates again if this is the only option available.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Shave","Australia","2014-09-24","Perth - Dubai - Stockholm then Heathrow - Dubai - Perth. On a Qantas ticket but code shared with Emirates. Emirates Business Class consistently high standard. Personal greetings and introductions nothing too much trouble. Food and beverages excellent. Lounges excellent especially in Perth. Emirates Business seats are slightly narrow for sleeping but overall good. Contrast with Qantas is very stark - Heathrow - Dubai was with QF with other 3 legs with Emirates. QF not quite ""sit down shut up and don't bother us"" - but that's what it felt like. The lesson is - get a QF ticket to get the points and status credits but fly on Emirates codeshare planes to get the service.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dan Ross","United Kingdom","2014-09-24","EK402 London Heathrow to Dubai connecting to EK432 to Brisbane (See separate report) Economy Class A380. First ever flight with Emirates. Check in at LHR quick and efficient. Carry on bags were weighed and tagged at check in. Boarding by zones seem to make it quick but it did take a long time. Lots of people wanting to swap seats and a few claiming to be ill to get an upgrade or window seat. Selected bulkhead seat and had couple with baby next to me. Toilets in front and the full size door opened 180 if left and would hit me. People would step on my feet while waiting for the loo. Food was good but there was supposed to be a ""sweet treat"" served with the pre landing drinks. This didn't happen. Given this is about the same length as LHR-JFK BA and AA serve a proper snack. If we were meant to hold onto the ""Light Bites"" from the meal tray then it wasn't made clear. ICE+ was very good but the armrest for the bulk head seats was too low. 18"" seats felt comfortable. Staff very good. Overall a satisfactory flight for the distance flown.","","","Economy","","8.0","3.0","4.0","2.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Moore","Australia","2014-09-22","I have flow with Emirates 6 times now and there are some very good good and poor aspects to the overall experience. In particular I refer to our Istanbul to Dubai flight on 7 Aug 2014. There was the normal long delay in check-in due in perceive (after working 30 years in aviation) large quantity of check in baggage that Emirates passengers have - some would see as a plus - combined with minimal experience staff. But the carry on baggage was the big issue both in regard to safety and comfort! Some people were bringing 35kg on board. Bags that just fitted into the lockers and a passenger opposite us had three of them. The onboard staff just helped them put more into the lockers without regard to the effect on others of the 100 passengers I could observe we were the only ones under the 7kg stated limit. When a senior crew from business class started stuffing our soft bags into a smaller space so they could get others large bags away and close the doors I was pointedly told what I could do with my concerns. He did not dispute that others had 35kg of carry on bags! In addition we had 2 obese passengers next to us. The crew provided them with extension seat belts but this doesn't stop them squashing those adjacent. Again the crew were unhelpful. I spent most of the flight walking around the aircraft. Finally the food on this flight was well below the standard I have known on other Emirates flights.","","","Economy","","2.0","1.0","1.0","3.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Richard Morris","United Kingdom","2014-09-22","London to Dubai on 6/9 flight EK 012 and returned 12/9 flight EK 0009. I flew business class with Emirates both on 777 and 380 airbus. The seats were narrow in the extreme even on the 380 and I found it very uncomfortable. The staff were 'going through the motions' and the food was tepid. I have flown with many airlines-first time with Emirates. If you compare them to Qantas they have much to learn. Not impressed at all and will avoid in future.","","","Business Class","","3.0","1.0","2.0","2.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Paul Bolton","New Zealand","2014-09-19","I've flown Emirates over a period of ten years and I can comprehensively say that every time I fly the service is getting worse. Emirates pitch themselves as being a top-top airline and to a degree the service they offer on paper is quite comprehensive. Their route network is very good and their fares at times can be competitive however the last four long haul flights I've taken with Emirates progressively gets worse. The cabin staff seem disinterested in providing a first class service to the nonchalant ground staff in Dubai. They are cutting back massively on quality they've stopped handing out comfort packs for flights the food is getting worse and the cabin crew don't respond to calls made from your chair. I can give quite a few examples of bad service travelling with Emirates over the last few trips however it was compounded by a poor experience travelling with an infant recently. I've always looked forward to flying with Emirates and I have quite a few Tier Miles and Skywards miles however I feel I've flown my last flight with Emirates.","","","Economy","","3.0","4.0","1.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Joven","Australia","2014-09-19","I flew SYD-BKK in Sep 2014. This was my first time flying Emirates though certainly not my first time flying. I've flown quite a few of the greats (ie Cathay Singapore Malaysian Qantas etc) but Emirates completely impressed me. I flew economy and the furnishings and ambience felt and looked better than most economy cabins I've been in. The service was fantastic. Friendly and fast. Not to mention the flight attendants were immaculately groomed well-presented and spoken and quite attractive (male and female). Their overall demeanour was professional friendly and classy. This is in stark contrast to other airlines (ahem Qantas) whose cabin crew look and act like they'd rather be elsewhere. The food was good and plentiful and the in-flight entertainment was excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mendonca Russell","United Arab Emirates","2014-09-19","Flew Mumbai - Dubai on the Boeing 777-200 ER. Even though the flight arrived late into Mumbai I applaud the Emirates staff at Mumbai to do everything possible to keep the flight on-time and it was with a slight 5-10 min delay in departure. The aircraft had the ICE AVOD system. The first 30 mins of my flight wasn't satisfying as my PTV froze after take off and crew members did not help. It was only a seat change which actually made my experience on Emirates really worthwhile. I was glad to see the patience the Emirates cabin crew have in dealing with passengers. Crew were polite well-mannered and courteous. Food was great. However my seat seemed to be a little bit on the uncomfortable side but I guess for this short sector its pretty good.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Kastner","Austria","2014-09-19","First time Business Class with EK. VIE-DXB-HKG.DXB-VIE. Disappointing service by cabin crew remote stand in DXB on the way out lounge in DXB very different in the Terminal areas. A380 nice but bar closing early and was partly not staffed while all cabin crew chatting in the back. Service the pure minimum for the travel class (small selection and medium quality) and inflexible. You did not see staff after main service. Woken up for breakfast just to wait half an hour for it and the last hour of the flight there was no service and bar closed. I could have slept longer this happened on both A380 flights. IFE is great good selection. Expectations where high as was the ticket price and EK did not deliver in my view.","","","Business Class","","2.0","3.0","2.0","2.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Huggett","Australia","2014-09-17","Rome to Sydney via Dubai. First time with Emirates courtesy of a QF code-share. Both flights on A380 aircraft. I enjoyed the opportunity to sit at the front of the lower deck as economy uses the entire deck. IFE is class- leading and food and drink (including a pre-dinner drink service) was great. Seat pitch was very good as were the crew. I would be very happy to fly Emirates again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Steve","Australia","2014-09-17","EK434 an A380 window seat towards the rear of the cabin. There was an initial delay of 3 hours as the first aircraft became unserviceable. This required all 472 passengers to disembark and relocate to Terminal A. Whilst the cabin crew did well with this unavoidable situation Emirates' ground crew did not handle this well as there was absolutely no guidance or assistance once we were in the terminal. All they needed to do was to advise us to proved to the transfer area re-clear security and take the shuttle to terminal A. They made no such announcement which resulted in some degree of chaos in the terminal building. However this was a relatively minor issue in the overall scheme. Once underway this proved to be the best long haul business class experience I have ever had. The crew were extremely attentive and friendly the catering was outstanding and the privacy afforded by the window seat was second to none. The cocktail bar at the rear of the cabin is a terrific bonus. The fully flat bed with light duvet afforded me the best in flight sleep I have had in many years. One note of caution: if you purchase duty free alcohol in DXB it will be taken from you at the boarding gate and securely stored on the aircraft as UAE law prevents passengers from taking it as carry-on luggage. You will then need to wait for it to be delivered at the point of arrival (in my case at the oversized luggage bet in BNE). This resulted in what would have been a 15 minute customs clearance taking over 40 minutes. The lesson learned: to avoid delays on arrival purchase duty free alcohol at the point of arrival not in DXB. Overall despite the minor inconvenience of the previous aircraft breakdown I cannot fault EK’s high quality service on this flight and highly recommend it for all long haul flights.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Jones","United Kingdom","2014-09-17","LHR-DXB-BKK / BKK-DXB-LHR. My first experience with Emirates and it was an impressive one. All flights on time with no issues with connecting flights. Outward connection at Dubai for 3 hours was a bit too long followed by another 6 hour flight to Bangkok would have meant feeling shattered on arrival but it was a brand new 777-300 and it was empty I counted 10 pax in our section so climbed on the 4 seats and slept uninterrupted until woken for landing. How anyone can not be impressed by the A380 beggars belief. We had seats in the rear on outward front section on return and it's incredibly quiet compared to the 747! Plenty of leg room (I'm 6ft) and comfortable seats. Food quality was good too I've flown Thai quite a few times and the food as been excellent every time for me Emirates was not far behind. Plenty of drink runs and flight attendants were helpful and courteous. The ICE system needs hardly any mention it's simply superb especially on the A380. Online check-in and seat selection made this experience an effortless one. We landed at LHR at a busy time early Friday evening we were off the aircraft through border control and collected our luggage within 50 minutes! All in all can't fault Emirates. Would recommend and certainly fly again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mkhithika Karen","United Kingdom","2014-09-17","I have travelled Emirates a lot but the last 2 experiences were not as anticipated. We flew from Gatwick to Johannesburg via Dubai on the 26th June 2014. Staff on flight to Dubai were good kids fed and good attention. Flight to Johannesburg was not so staff seemed occupied and unavailable. You had to keep asking for things like kids toys drinks etc which I do not really like doing. Return flight to the UK via Dubai on the 2nd of September was the worst of them all. Staff are different now to when we flew a year ago on the same route. Check in was a hassle in JNB and Dubai. Our 2 year old was not given a child's meal because ""it was not booked"" we had to keep asking for almost everything. Both kids were not given the complimentary toys. The cabin crew seem to have no people skils at all - only one seemed to be on top of his game. Previous staff 2011-2013 were always happy caring and service was impeccable. Standards have changed and I will be trying other airlines after such an experience. Emirates have to do something about their staff especially in terms of customer services and people skills. Travelling with kids is not easy and Emirates has been one of the airlines very good at easing this but this has changed. Cabin crew should not look like they are just doing their jobs but happy to be of assistance.","","","Economy","","3.0","4.0","2.0","2.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","L Kirwin","Australia","2014-09-17","Emirates have very clean and modern aircraft excellent entertainment and easy transfers to and from flights within Dubai. Unfortunately the cabin crew are not upholding the Emirates values which crew displayed 10 yrs ago. I was shocked at the decline of customer care once showed by crew in economy. I flew from MEL-DXB to Italy return crew were rude never smiled avoided pax told pax to wait for the next service upon drink requests and did everything to make for an unpleasant flight. Next time I will fly another carrier. Crew should treat every pax as they would want their family members treated and remember they have chosen to be there!","","","Economy","","5.0","5.0","1.0","3.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","B Walker","Singapore","2014-09-17","My wife and I live in Singapore and consequently fly quite frequently to visit family/friends. Emirates have always been one of our top choice airlines for 7 years. It is therefore with sadness that I have to complain about the in-flight service received on flight EK37 on 10th July which was the beginning of a tour of the UK. We have always found the stewards very professional in their approach and care for passengers. However on this flight even before we were airborne personal and banal chit-chat from the staff was very audible from where we were sitting and remained so for the entirety of the flight. Throughout the flight the emergency exit behind us was blocked by the trolley and an ever-growing pile of cardboard rubbish which prevented us from standing to stretch our legs. Furthermore when we did stand it was made quite clear that we were in the way. During meal service the air stewardess commenced the service with my wife only to be shouted at that she had started at the wrong ‘end’. Consequently she left midway in serving my wife and proceeded to the other ‘end’. This has somewhat clouded our view of Emirates and we are reluctant given the price of a ticket these days to fly with this airline again.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Margaret Morrison","United Kingdom","2014-09-17","Just flown Emirates for the first time Manchester-Dubai-Singapore-Melbourne out Mel-KL-Dubai-Manchester return. All in Economy. 14th August to 14th September. I won't use them again. Apart from one leg a more miserable unenthusiastic group of attendants I have yet to see. Food on all of the sections was grim. ICE entertainment on way back awful. On three sections delays and not one explanation even after the First and Business clients complained after us poor souls in economy. I booked thinking I would get Qantas service how disappointed was I. Next time I fly from Manchester I shall use Etihad or Qatar or even go to LHR again. Very disappointed.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","R Daniel","United Kingdom","2014-09-17","We flew from London to Dubai on 9th September 2014 on the A380 with two children one infant and toddler. It was really great to fly with Emirates. The staff were very friendly good food and it exceeded our expectations. My only regret was not to use the same airline to fly back to London.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Bauer John","United States","2014-09-17","We flew first class from Bangalore to LAX. Emirates has exceptional on the ground service with a punctual chauffeur drive service hassle free check in and security and great lounges. We flew the 777 to Dubai this particular one had Emirates older first class seat which was pretty good it was lie flat and had massage controls a great recline and excellent IFE. Service started with caviar and smoked salmon and we had wonderful steak. Service was good with constant drink refills and a great amenity kit. We landed at Dubai and then headed to the first class transfer desk and then were taken by golf buggies to the first class lounge . The lounge was exceptional with its own duty free area massage rooms private rooms daybeds al a carte fine ding a cigar room a wine cellar and individual buffets at the gates. The best part about this lounge was that we boarded the plane from the lounge. The next sector was on the A380 with private suites and a shower spa. We had champagne on the ground and browsed through their IFE selection. We took off and the wonderful meal service started with excellent food being served and us being the only first class passengers the flight was personalised. Crew were attentive always addressing us by name and telling us about themselves. There is a nice bar with a real bartender and great snacks. The lavatory was neat and the shower spa experience was great with all the shower essentials being provided. We were also given herbal teas and a plate of fruit after are shower which was a nice touch. There were multiple meals and snacks served which were good and the overall experience was great. Emirates first class service is truly unique.","","","First Class","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Matthew McGrath","United Kingdom","2014-09-14","SYD-AKLO-SYD September 2014 Return trip on the A380. Both flights about half full. Food good particularly on return leg and staff were welcoming. They were happy to provide passengers with additional drinks beyond the trolley service with dinner on the return leg. Entertainment fantastic and undoubtedly the best (had flown on Etihad in business the week before and struggled to find things to watch). Flight back to Sydney was 25 minutes early. If they were like this on all their flights then they would deserve a 5 star rating.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Junaid Hussain","United Kingdom","2014-09-14","Flew MAN-DXB 26 Aug. Ordered Bassinet seat due to 1 under 2. Flew with 2 young children. Given this disappointed at activity pack. Staff rushed and whilst not rude seem stretched tired and not always helpful (huge contrast with our return via Qatar Airways). Considering this is emirates was a distinctly average flight. Satisfactory.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Alojado","United Kingdom","2014-09-14","Travelled London to Dubai. Aircraft in excellent condition didn't feel the plane rattle during take off and the landing was perfect. Arrived at destination on time picked up luggage and was out of the terminal 15 min later. Great selection of onboard entertainment that I ended up watching 3 movies throughout flight. Nothing extraordinary with food but as flight was not a long haul it was enough to get by. What I felt was the deal breaker was the rudeness of FAs who didn't give a toss about customer service. A request for water didn't come until a quarter of an hour and only after another reminder met by a glare. When it did the FA (another one) poured too much and spilt some on me but she was in a rush to push her trolley to even say a word of apology. The FAs in my cabin section were hardly smiling and didn't make efforts to put their passengers at ease. Why were they so grumpy and ill mannered?","","","Economy","","6.0","4.0","1.0","3.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Francis Soriano","Philippines","2014-09-14","We have been flying for Emirates for four years and the service is still amazing. My last flight was DXB-MNL in Business Class. It was a log-haul flight 9.05 hours. This was the first time I've experienced Business Class and it was superb! The seats were lie-flat the crew were (very) friendly and tried to keep you well-fed the IFE System is still excellent and the Lounge was very good. Definitely going to fly with Emirates again.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Richardson","Australia","2014-09-09","We flew economy from Paris to Sydney via Dubai. It was my first time flying with Emirates so I was unsure what to expect. Everything was great! Great seats which recline enough to relax in economy. Enough TV shows and movies which kept me entertained and for my wife who prefers things in Arabic there was also subtitles on mostly everything for her. What we did do to make things a little easier was the first leg Paris to Dubai I purposely selected a flight with the 13 hour layover so we left France in the morning arrived Dubai around 8pm. Explored the shops visited the spa for a massage then stayed in the Airport Hotel over night for our connecting flight the next morning. It was the first time I had done it this way normally just allowing 2-3 hours wait between flights but then usually you are so tired on that second flight you sleep and in economy its not the most comfortable which ever airline you choose as you are not in a lie flat bed. So did that and left the follow morning for Dubai to Sydney. This was a long flight though entertainment system is fantastic. The food for me was nice though my wife did not like any of the hot food. All in all it was a great flight and I will fly with Emirates again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sharon Mae","Austria","2014-09-09","August 11-12 flight EK127 and EK335. The crew gets sloppier and sloppier! We've flown MNL-DXB-VIE and the crew seemed to react more to a Pax with two Infants rather than one? We didn't get anything for my Infant and the other seat got something? They didn't even ask how old my infant was. All in all I think the service was not as good as always. The crew from DXB-VIE was very slow and seemed so busy that you didn't want to request anything.","","","Economy","","5.0","3.0","1.0","1.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Carl Taylor","United Kingdom","2014-09-09","Flew London to Bangkok via Dubai. London to Dubai was reasonable no complaints. Other than I had the only seat with the inflight entertainment not working. However the service staff reset this and it began to work. Good choice of films. The entertainment also includes sport TV shows latest movies movie classics and music. The food was good - I had salmon for starter with a yoghurt chicken and sticky toffee pudding. The best flight food I have had. The breakfast wasn't bad either. The seats weren't too good though - slight lack of legroom. Dubai to Bangkok started slightly late but made up the time. Nice choice of newspapers and magazines for in flight use as well. Food on this leg not so good but still reasonable. I had a fish curry which was quite edible. I cant really comment on value for money as I paid for my ticket as a RTW flight so I didn't know the cost of this ticket.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","N Woodcock","United Kingdom","2014-09-06","Flew from BHX to Hong Kong (via Dubai and Bangkok) in August 2014. Now after 15 odd long haul flights on Emirates over the last 4 years I can safely say they are not as good as they used to be. The tired old 777 from BHX to DXB was awful the entertainment didn't work the crew were grumpy and the food was tasteless. I must say the A380 from DXB to Hong Kong was a vast improvement apart from the crew. I appreciate some passengers can be tricky to control when they stand up during taxing and landing etc but other passengers should not be able to hear attendants be very rude about them to their colleagues.","","","Economy","","5.0","3.0","1.0","2.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","T Skewes","Australia","2014-09-06","DXB-ADL. My wife received an email from Emirates about upgrading what a great choice to do so. We had seats 10 DE. This was our first time in International BC and what an experience from the time we were dropped at DXB terminal 3 business class check-in throughout the flight and disembarking a fantastic way to end our holiday. International BC with Emirates from now on.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Skewes","Australia","2014-09-06","ADL-DXB-LHR. My first time flying with Emirates and enjoyed the journey Boeing 777ER. Check-in was quick and efficient as was the boarding. We were seated in row 19 AB for the flight to DXB. Nice and comfortable seating the in flight entertainment is excellent as was the food and service. We arrived in DXB on time and had a 2 hour layover before our flight onto LHR. The LHR leg was on the A380 in row 43AB. Once again boarding for us was quick and efficient the flight was smooth and the cabin service very good along with the food and beverage. Arrived in LHR on time but would have been earlier as we were held up by ATC. A great experience with Emirates and will definitely fly again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Skewes","Australia","2014-09-06","MXP-DXB. This was the first leg of our returning home. Once again check-in was quick and efficient as well as boarding. We were sitting in row 19 AB and had no issues. The cabin staff were friendly and efficient and the food very good. We arrived into DXB on time and then transported to by bus to the arrivals area. Overall and once again a great experience flying with Emirates.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","I Paterson","United Arab Emirates","2014-09-06","Monday 25th August 2014 EK 776. DUR to DXB have been Skywards Gold for many years always had good to excellent service on Emirates. This flight however was one of the worst. Food service has always been prompt after takeoff to allow pax to sleep and breakfast left to the last minute. 2 hours after takeoff and food was served many pax asking for main or asking for table cloth etc. to be removed. Throughout the night there was constant noise from the galley banging of plates crew talking loudly leaving curtain open (I closed it 3 times). Breakfast served 2.5 hours before landing so total sleep time was about 3 hours (normally I get 5 to 6 on this flight). Friend in economy said no breakfast was served and every time he asked for a drink it never came. Hope this is not a sign of things to come.","","","Business Class","","5.0","3.0","1.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Monique Melis","United Kingdom","2014-09-06","I fly Emirates as often as I can and if they had a route from Heathrow to JFK no one would fly either BA or Virgin to NY. This week I flew BA to Dubai for business and Emirates back (only because it was last minute and Emirates was full on the way to Dubai). I flew business class and was upgraded to First just as I was walking on board the plane. It was a complete surprise but they really look after both their silver and the gold card members very well. BA does nothing of the sort. The plane was clean the food superb the staff lovely. It honestly is one of the best experiences in flying on earth and they have really got their product right. It puts their competition to shame. Well done Emirates!","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Sandu","United Arab Emirates","2014-09-06","LAX-DXB on business class. Cabin crew were extremely unfriendly. I've been a gold member on Emirates for the last 3 years and recently I'm more and more disappointed with the quality of service and the value for money.","","","Business Class","","4.0","4.0","1.0","2.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","L Robin","Thailand","2014-09-01","BKK-DXB-KWT Been upgraded in First excellent at every level. Service was spotless food was great and wine was fantastic. Always amazed by this airline. My return to BKK was in Biz really good on A380 had a great sleep.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Morawek","Netherlands","2014-09-01","DXB-AMS in a 777-300er. Booked a economy ticket full fare one day in advance. Received a upgrade to business class when ariving at airport. Great seats staff and diner although Inflight Entertainment felt a little bit worn out in this 777 (A380 had a better system) nice flight and on time!","","","Business Class","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Karla Gotting","Australia","2014-09-01","Flew ADL-DXB-BHX return on 777 all the way. Seats felt smaller (not sure if they are) and the service was below average. I had to ask numerous times for a drink on the long let the seat belt signs were on for 8 hours so I could not help myself to water but they did not bring trays of water/juice around regularly either. Everything seemed to be too much trouble. On the return leg from BHX-DXB the flight was not full and many women with children moved away from their sleeping husbands to sit next to other customers who were probably hoping to curl up on the extra seat. They allowed their children to claw the hair of passengers in front and change channels of those behind. They were not asked to return to their seats and one even changed a nappy on the seat and at no time was approached by cabin crew. The food was fairly awful and I was forgotten for over an hour when they ran out of my choice (though I was happy to have anything). It wasn't cheap $2400 AUD return but they are direct from Adelaide.","","","Economy","","4.0","2.0","1.0","2.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Larsson Fredrik","Sweden","2014-09-01","I travel a lot around the world. Flew with Emirates from Stockholm to Dubai and from Dubai to Sydney and later on from Auckland to Melbourne and back to Sweden from Dubai again. All flights were on time the staff was so friendly service on the flight was top notch! Can't complain about anything really. I would travel with Emirates again that's for sure!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Jezrel Sabaduquia","United States","2014-08-28","DXB-JFK on the A380. Boarding and departure was delayed by nearly an hour due to the late arrival of inbound aircraft. Seats were comfortable but worn out. No footrests but legroom was great especially at the back of the plane when it started to curve. Entertainment system as expected is simply the best in the industry. The choices of movie shows music and cool things like exterior cameras is virtually endless. However this was the only exceptional part of the flight. Flight attendants with the exception of one or two looked exhausted disinterested and frankly very rude. I've never encountered such bad mannered and grumpy flight attendants. I've had wonderful and memorable crews on domestic flights here in the United States and the crew on this flight was just a disappointment. Service calls were constantly ignored and service was extremely slow. It took them more than two hours to serve dinner that the sun already rose so it might as well be called breakfast. Catering was another disappointment while the quantity is good the quality and choice is disappointing. Omelette or scrambled eggs for breakfast? So basically it's a choice between an egg dish or an egg dish. Also the bathrooms were filthy and the cabin was a disaster. Only good part was the cool mood lighting. Overall it was a mediocre flight the hard product is competitive but Emirates' customer service from ground staff to flight attendant is just inconsistent and most of the time cold and unfriendly.","","","Economy","","5.0","4.0","2.0","2.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","O Omar","Egypt","2014-08-28","Flew CAI-DXB-CAI Boeing 777-300ER on all sectors. Outbound was first day of Eid loads in Y could not have been more than 60 people. Very pleasant flight cabin crew friendly and efficient. Hot towels and a menu with 2 options lamb kofta or chicken. Seats were okay for a 3 hour flight but definitely not as comfortable as on the Qatar Airways or Egyptair 77Ws. On return flight baggage was slightly over the 30kg allowance and the baggage drop agent asked us to shift some stuff onto our carry-ons. While I have no problem with EK enforcing the 30kg rule it did seem odd as the plane was going to carry the additional 2-3kg anyway and in the end the carry-on was taken by a gate agent to the luggage hold before boarding. Cabin crew were friendly and welcoming at all times and promptly responded to passengers' requests. The service and EK Y product is what really makes a difference and of course the added advantage of flying non-stop as opposed to connecting.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Mark","Singapore","2014-08-28","I recently flew from Singapore to Melbourne on a Boeing 777. On the plus side the fare was extremely cheap - $79 for a round trip ticket. The food was good and the entertainment system was enjoyable - especially the selection of movies. It was an overnight flight though so I didn't use the system much. The cabin mood lighting during ""sleep"" periods was also relaxing. On the negative side the seats were quite uncomfortable and I could not recline the seat enough to attain any sufficient degree of comfort to rest. Admittedly I was travelling in Economy class but I have no trouble reclining the chair enough to fall asleep in economy class of most other major airlines. Unfortunately the Emirates chair stopped short of achieving a comfortable level of relaxation and I was only able to doze fitfully. The other thing I was disappointed with was the service. Emirates provided stickers to instruct the crew to wake us up for certain events (such as meals DFS etc). I used the sticker to instruct the crew to awake me for meals. However they did not do so. The service was also not the friendliest - though that could probably be due partially to the timing of the flight when the flight crew are undoubtedly tired too.","","","Economy","","7.0","2.0","2.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Ward","United Kingdom","2014-08-28","Flew EK384 BKK-HKG today my first Emirates flight in 2 years. Every time I fly this airline I swear I never will again - things have not improved. The planes are good but the cabin crew are just horrendous. Without doubt Emirates is the rudest airline I have flown and they are not improving. Instead of asking passengers to do something they demand it. Instead of asking if people would like a landing card they say ""where are you from?"" I think in the entire flight I heard one please or thank you. I really don't care if they don't enjoy their jobs but it would make for a pleasant experience for the pax if they weren't abrupt surly and clumsy. I've flown economy and business and in all instance staff attitude has been absolutely appalling. For completeness the flight was also an hour late although compared to the staff this was only a minor annoyance.","","","Economy","","5.0","3.0","1.0","4.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","G Oakley","Australia","2014-08-28","Flew Sydney to Istanbul return in May and August. Booked through Qantas but didn't set foot on a Qantas plane. As a codeshare passenger you are a second class citizen. No online check-in and no seat selection you get what's left at the airport. An unnecessary stop in Bangkok with even more unnecessary duplicated security checks even we were just stepping off the plane then back on again. Flight and food were good though I always score the entertainment system that doesn't work they were able to move me to another seat (I wasn't able to sit with my wife anyway). One whinge Emirates (and other airlines) really need to police their hand luggage policies. I'm sick of having my reasonably sized cabin bag under my feet because some selfish person has put a suitcase in the overhead locker. Hand luggage is for what you need on the flight not overflow from your check-in bag.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Waltons","United Kingdom","2014-08-28","19th August GLA-DXB DXB-MRU. Poor experience at silver skywards check in glum emirates staff when asked about upgrading (paid) to business class told ""speak to someone at the lounge"". Upstairs at lounge was told ""there are 4 spare seats but you booked with a company so it's difficult to upgrade you"". After 10 seconds of silence I put my credit card away. Upon boarding I was told ""no seats in business class"" despite what lounge said. Flight great FA's a mix of good and poor food and drink good IFE good. DXB the usual chaos refused entry to emirates lounge as ""it's not family oriented"". A380 boarding chaotic request to pay to upgrade again met with ""it's too complicated to do"" FA's a mix of rude disinterested and superb flight good food and drink good IFE good. Flight on time. Emirates a strange mix clearly not interested in anything below gold / platinum skywards in terms of service.","","","Economy","","5.0","3.0","2.0","4.0","4.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Ramon Iglesias","Singapore","2014-08-26","Traveled SIN-DXB-BCN and MXP-DXB-SIN on Economy. On the flight outbound nothing special besides the connection in Dubai the filthy and overcrowded toilets in DXB which is still not up to the standard of Changi in Singapore or HKIA and the wifi that I could never get going (and I wasn't the only one). On the flight DXB-BCN on the 380 they ran out of cold beers and had to serve warm beers declined the suggestion and opted for red wine which was also warm so I just asked for a glass of water hoping this one would be fresh. There seemed to be friction between the FA's as I was waiting for the toilet one was scolding the other in front of the passengers didn't look very professional. On the way back from MXP we got a remote stand and were transferred by bus. Nowhere to sit people sitting on the floor toilets were filthy and overcrowded. Managed to get to my gate (after a long walk) and boarded the flight. Nothing special the meal trays seem a lot skinnier than you get on Singapore Airlines or Qatar. FA's doing their job and that's it nothing like Thai Singapore or Cathay they are young but not very service oriented. And last but not least they lost my bag. I am not happy with the whole experience it is value for money because it is cheaper than most airlines but don't expect a whole new dimension it is just an OK airline with good value for money and an average service an extremely good brand positioning and an overrated self-attributed reputation with below average delivery. Business Class doesn't look anything special narrow seats on the 777 and if you're on the middle section you will be seated 3 abreast.","","","Economy","","4.0","3.0","2.0","2.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Donald Daniels","Thailand","2014-08-26","Bangkok-Hong Kong-Bangkok. I take this round trip fairly regularly. I love the A380 especially the on-board bar where I spend most of my time! I think the Emirates lounges on the ground are the best. However the flight on 20th August Hong Kong to Bangkok just did not gel. The business cabin was only a third full and there seemed to be more flight attendants than passengers. A decent time after seat belt sign was switched off we strolled back to the bar and had a pleasant drink and snack. We were then told (and not too nicely!) that if we wanted to eat we would have too return to our seats. Fair enough but I wish I had forgone the dinner presented and stayed with the snacks. My prawns with noodles was atrocious. The noodles were a dry tangled coagulated mass and impossible too eat. My companion's chicken was similarly inedible. Are these business class dinners cooked and prepared in Dubai 24 hours before? They certainly seemed to be. After dinner back to the bar where with one hour to go before landing we were told by the attendant that the bar would be closing in 10 minutes and it did. And no further service even to the seat with 20 minutes to go before even the captain announced the descent. Weather perfect no turbulence. I just had the feeling the entire cabin staff were in a ""couldn't give a damn"" frame of mind. This was disgraceful. On no other Emirates flight has this happened. I was very disappointed.","","","Business Class","","5.0","4.0","2.0","2.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S John","United States","2014-08-20","Flew round trip from Houston to Dubai in August 2014 seated in economy class party of four. Seats are fine but cushions are on the firm side. Inflight entertainment was very good several choices of things to watch across several categories. Children enjoyed their flight having found several movies to watch received their food first with colorful cutlery had their pictures taken with flight attendant hat etc. The adults suffered from what seemed to be lacklustre customer service. Attendants were professional but seemed somewhat inexperienced; never truly felt that they valued me as a customer. All meal services experienced lack of stated item availability. Decent flight but have experienced better customer service on Qatar Sri Lankan and Singapore airlines. I may fly with them again for direct flight to UAE but if I am continuing on I will choose other airline(s).","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Michael","Macau","2014-08-20","This was my first flight on both Emirates and the A380. Neither lived up to the hype. Emirates is trying to build a reputation as a premium carrier with budget prices but ultimately they failed in some crucial areas. The food was sub-par especially on the HKG-DXB leg where it was downright inedible. Flight attendants were reasonably efficient but neither particularly friendly nor very welcoming. The layover in Dubai was simply too long at 4 hours but the A380 requires extra time for transfer which brings me to the second major issue with Emirates. The A380 is a cattle carrier I will never fly again. Emirates loves those planes because they can fill them up and maximize profits with sheer volume of passengers. There are inherent flaws like the lavatories behind the cockpit that have staircases leading to them. This causes unnecessary risks and inconvenience to passengers. Another problem of course is that moving that many passengers requires extra time and increases the risk of delays and other mishaps. After an 18 hour journey we had to wait for an infuriating hour at the baggage carousel in MUC. This experience was repeated by friends who traveled on the same route a few days later. Even efficient HKG couldn't move the baggage in an acceptable time frame. For me that was not only the first flight on Emirates and the A380; it was also the last.","","","Economy","","5.0","3.0","3.0","1.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Stan Mould","Thailand","2014-08-18","Excellent trip all round. Flight EK 373 from Bangkok (BKK) to Dubai (DXB) then only 1.05 hour wait to transfer to EK039 (Airbus 380) to Birmingham (BHX). Flight attendants were superb. EK373 when serving food the attendant asked if I'd like a drink with my (pretty nice) meal so I asked for a gin and tonic - 'Would you prefer a double sir?' was the reply! Then as she was leaving she said 'Oh I may as well give you another one while I'm here save me coming back'! Great stuff! On her return to collect the tray she asked if I'd like a glass of wine 'to help your food go down'. I agreed so she then said 'Oh we only have half bottles will that do? In fact while I'm here I'll give you two so you don't go thirsty'. EK 039 to Birmingham (Boeing 777) was an excellent flight with great service yet again. On my return EK038 from BHX (777) the flight attendants were somewhat less attentive but perfectly adequate. However (and this probably was why the flight was much cheaper than normal) there was an 8.05 hour stopover at Dubai where signage and facilities were not as good as expected. However the practising of a youth orchestra and a girls choir in departures was delightful and a nice surprise which whiled away some empty hours. EK 370 from DXB to BKK was fine again the attendants not as attentive as on the outward leg and there seemed to be about 20 of them! However service was quite good although some attendants seemed to be on autopilot at times. All in all Emirates lives up to its reputation and I was more than happy with the experience. The 8 hour stopover in Dubai was a bore but that's what happens when you get a flight £400 cheaper than normal I suppose.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Althenayan Thenayan","Saudi Arabia","2014-08-18","RUH-DXB-MRU arrived a few hours ago. EK818 I left Riyadh last night and my flight arrived to Dubai on time. The seats were good and comfortable seats though the width is sort of small. It was a 777-300 2-3-2 configuration. Food was great! The Lounge at Dubai T3 was rather disappointing. Very busy there was some noise from the passengers outside of the lounge the internet was horrible it didn't even work because the network was overcrowded! EK701 DXB-MRU on an A380 and I had my expectations up because I've heard a lot of good things about Emirates Business class seats on the A380. The cabin wasn't full which was good (for me at least) the seat width was pretty tight because of the drink bar in each seat. Flight crew were really nice. The onboard lounge was really nice the food was good and I met a few passengers on the flight with me which was a good experience. Turbulence hit which was really strong and stayed for some time so I was sort of stuck in the lounge for some time but I was busy chatting with the crew and passengers. Flight arrived on time. This is my 1st time flying Emirates and I had higher expectations but it was OK. I would fly again if I had to and didn't have any other alternative.","","","Business Class","","7.0","4.0","5.0","5.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","T Ney","Belgium","2014-08-18","AMS-DXB-SYD. Both legs on A380 booked business class upgraded to first on DXB-SYD. Emirates offer top-notch one- stop connections to Australia and their partnership with Qantas provides for great fares when also adding domestic flights to one's trip. I flew SYD-BNE and BNE-PER on the same ticket and flew PER-DXB-AMS inbound. Emirates business class on the A380 in my opinion beats SQ and CX. Great seat excellent IFE bar is very pleasant on long flights good connections at DXB. Was also upgraded to first for PER-DXB-AMS on 77W which is also a great plane to fly. Business is better on the A380 but first offers the same suites on both airframes. Emirates is very reliable and offers great value for money. Food is maybe not 5* but I'd rather have a good schedule excellent seat and great IFE.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J PMcGowan","United Arab Emirates","2014-08-18","ADL to DXB. Slow boarding and no separate lines for First and Business. ICE System had to be re-booted halfway through the flight. Business class about 70% full and still the steak dish was unavailable. Only had the choice of the other two spicy dishes. Disappointing regarding meal availability for business out of ADL. Meal table in the Business Class seat not working correctly. Slow drink service on take off Business Cabin Crew seemed new and unsure. Business class to Geneva a few weeks prior was of a much higher standard.","","","Business Class","","6.0","3.0","2.0","2.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Kelly","Australia","2014-08-18","MEL-CPH B777-200ER return and had a great experience. In the air warmly greeted and escorted to our seats great food and attentive service. Seats were comfortable screens were large and staff were looking for opportunities to serve. First Class lounges in Dubai are terrific. CPH 1st lounge not so. Where Dubai is spotless and easy to find in both terminals we used the CPH lounge floor was poorly signed with dirty carpets. SIN was closed outbound which was a minor inconvenience. Overall this is our second trip with Emirates Business and I would definitely travel with them again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Pearce","Australia","2014-08-18","We flew on an Emirates ( Qantas codeshare) Sydney - Paris - Sydney. I strongly advise anyone contemplating this option to forget it. The flight goes to Bangkok where you spend 1-2 hours on the tarmac/transit lounge with the 'joys' of the dual security inspection at Bangkok airport and the usual scam of your duty free bottles etc being confiscated unless you have made the necessary arrangements before hand. Then to Dubai (another couple of hours). The total is close enough to 27 hours from Sydney to Paris. The return flight was worse. Late take off from Paris (unexplained delay nearly two hours) tushed transit in Dubai then a late take off. Then the Bangkok nonsense (and the inevitable late take off). And the food option s- if you don't eat chicken then a diet faces you. Chicken featured as one of two options on every leg every meal and complemented the chicken 'appetiser' - of course you could have chosen the Asian style fish - not an attractive dish.","","","Economy","","1.0","2.0","4.0","1.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","McClung Iain","United Kingdom","2014-08-16","I've travelled several times on Emirates nearly all within the Gulf region short economy class flights all fairly decent. This was my first Business Class ""long haul"" London - Dubai then Dubai - Dammam in economy as Business class was full on that sector. I have to say the reality doesn't live up to the hype. The lounge at Heathrow is nice decent selection of food. The flight was full and that told on the cabin crew who looked tired. Inflight entertainment was the best part of the journey. The seat wasn't as comfortable as some carrier I've used the food just a little above the economy standard and the wines middle of the road. No amenity bag toothbrush and razor are in little plastic bags in the toilets. Arriving at Dubai I went to use the Business lounge before my onward connection but was refused access as my onward connection was in economy. Other airlines I've travelled allow access if you have travelled inward on a Business ticket. All in all an average Business class experience but not as exceptional as the publicity would make you believe. Oh Sorry on the onboard bar was a nice touch if only it hadn't closed so early.","","","Business Class","","5.0","3.0","3.0","3.0","4.0","","","2.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Q Ton","United States","2014-08-14","I flew from Washington DC to Ho Chi Minh City 20 hours in economy class. I find Emirates to be quite enjoyable! The in-flight entertainment is excellent with the latest music and movies and TV. The food is excellent! I would travel with Emirates again just for the food. The only negative is the seat comfort but hey you get what you pay for with economy. Toilets are clean and staff are friendly enough. Definitely recommend. I also stayed overnight in Dubai at the Copthorne Airport Hotel and I'd recommend that too.","","","Economy","","9.0","3.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Harding","United States","2014-08-14","SEA to DXB. Boeing 777 business class. The actual experience did not live up to all the hype. Had business class seat in Row 8 the bulkhead. Rather than an A/V screen as part of my seat my screen was bolted to the bulkhead. Made for poor viewing experience. Also found the handheld controller to be ridiculously slow. Getting from my window seat to the aisle was a mountain goat experience when the adjacent seat was in sleeping position. Was also surprised to learn the 777 seat was not a 180 degree fully lie flat. Staff were pleasant and attentive but not any more so than British Air or Lufthansa. Food the same as BA and LH. Emirates arrival terminal in Dubai is excellent!","","","Business Class","","6.0","3.0","4.0","3.0","2.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Harding","United States","2014-08-14","DXB to SIN. Airbus A380 business class Dubai to Singapore. Far superior to the Emirates 777 business class seat. Fully flat seat. Loved the walk-up bar and personal refreshment center at my seat. Once again staff just so-so and not better on average than British Air or Lufthansa.","","","Business Class","","8.0","4.0","3.0","3.0","4.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Grant Thomas","Australia","2014-08-11","Caught EK71 from Dubai to Paris and it was simply stunning. Staff were fantastic from start to finish food was great and I have no complaints whatsoever. This is one of the worlds great airlines and is really setting the standard for others to follow or not as is the case.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Noah Kaelin","Switzerland","2014-08-11","We had a long journey. We flew from Zurich to Hong Kong continued to Bangkok and travelled to Sydney and then all the way back to Switzerland. The Cabin Crew were always very friendly and taking care of our needs. The meals could be better. We will fly Emirates again!","","","Business Class","","7.0","4.0","5.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","F Luca","China","2014-08-11","The worst economy flight I have had. The seat was good but the legroom wasn't. The IFE was very nice lots of German movies. Staff were awful. The flight FRA-DXB: Flight was 35 minutes delayed. After take off: Flight attendants went off for about 30 minutes! On our other flights: DXB-SGN: 3 hours delayed SGN-DXB: 1 hour delay. Staff were very slow. They walked 3 times trough the cabin but they didn't see the reclined seat the open seat belt and the fold down table. My bag was on the seat and not in the overhead compartment. The food was good but I will never fly again with Emirates.","","","Economy","","3.0","4.0","1.0","3.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Zammit","Australia","2014-08-06","EK6 London to Dubai on 24/25th July and EK 412 Dubai to Sydney on 25th July. Having experienced other airlines in the past we found Emirates to be the worst. The Flight Attendants were rude I lost count how many times they rush past down the aisle and knocked my elbow while I was trying to sleep -there was no apology. Food took forever to be served and by the time they got to you there was no choice as it was whatever was left. Drinks you would think they were paying for them you had to ask for them and when you did it was like you asked them for gold or something. We had to remain on the plane in Dubai for 3 hours before take off to Sydney it was very hot and stuffy after 2 hours of waiting the flight attendant's finally decided to give us some water or juice as everyone was asking for water even then they begrudgingly gave us drinks. Coffee and tea was served half an hour after you had finish your meals and even then it was lukewarm and you only received half a cup. Trays were left in front of you for about an hour and people that had special meals were fed first therefore if they were sitting in front of you and they had finished eating they would put their seat back and you had to manage your tray under your chin until they were collected. My experience with Emirates is definitely memorable but for the negative reasons and I would definitely not recommend them to anyone.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Joachim Potztal","Australia","2014-08-03","June 13th EK433 BNE-DXB with overnight stay at Transit Hotel and on to FRA with EK 45. Boeing 777ER. At Brisbane Airport plane missed turn to active Runway 19 and had to be pushed back resulting in 45 min delay. Apart from that delay everything went well. Unfortunately Emirates still has the 3-4-3 configuration which makes for extremely cramped conditions. Food and Drink service was efficient and even service calls were answered promptly. Toilets were kept clean. In Dubai I stayed at the Transit Hotel and was greeted by a Porter as requested. That is a great service they offer. I would have had big problems finding the hotel. Highly recommended if you need a rest from your travels even though a bit on the pricey side. Next morning after a good rest it was on to Frankfurt.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Joachim Potztal","Australia","2014-08-03","EK 088 ZRH-DXB 17th July 2014 Airbus A380. What a difference to the B777ER. Wider seats and more legroom plus a big TV screen. ICE worked to a treat and can keep you entertained on these long haul flights. DBX-BNE B777ER. Cabin crew were attentive on both flights but food offered was nothing to write home about. Will fly Emirates again but try to get on the A380 first even if I have to go via Sydney or Melbourne to Europe.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sam Farhangi","Canada","2014-08-03","July 25 2014 from Hong Kong to Dubai on EK383. I always travel economy class with Emirates. Amongst all the airlines I've travelled they are one of the best in customer service punctuality fairness seat comfort etc. I'm extremely picky when I travel and so far I have not found a chance to complain. My only concern during a couple of the flights (2/10) was that the inflight entertainment monitor could not get adjusted very well.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","F Martin","Australia","2014-07-31","I did the long haul from Gatwick-Dubai-Bangkok-Sydney in economy for all but one leg when I was in business class. I tried to upgrade the other sections five times over three weeks and was given the run around each time including at the airport three hours before departure. Turns out the plane was full on every leg so they could have saved me time and angst. The crew in economy looked unhappy without exception and were overworked and brusque. Seat comfort was what you could expect - but narrow seats made sleeping very hard. Luckily my fellow travellers were sanguine about the heat stuffiness and general mayhem. Not an experience I want to repeat especially after they lost our bags.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Harish Jagannath","United States","2014-07-31","27 June 2014 HYD-DXB EK 529. 28 June 2014 DXB-HYD EK 203. I have been travelling EK between US and India since 2011. One of the best aspects of EK is that they keep changing their products which makes the passenger experience exciting. This time it was a whole new experience on the A380 between DXB-JFK: the food is simply superb the presentation style has changed - better trays and plates a mini-snack bar with crackers and dips food quality and quantity are great the ICE continues to exceed my expectations and it was lovely to watch it on ipad style 12 inch HD screens with a smooth-touch screen remote! The flight between HYD-DXB on B777-200LR was good older IFEs even with 3-4-3 seat configuration it was comfortable [I am 5'5] but the food was simply excellent! I love the fact that EK gives a hot towel lime water [on flights between DXB and India] a menu card and stainless cutlery for Economy. However it would be nice if the flight attendants could learn to smile more but they always seem to be in a hurry. Overall EK is the most enjoyable way to fly!","","","Economy","","10.0","5.0","3.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Peter Snow","New Zealand","2014-07-29","Flew economy with my wife Sydney to Dubai 17 July and Dubai to Barcelona 18 July. Both flights flawless. Food definitely edible trays cleared away promptly tea and coffee served after the meal when the trays were being collected. Drink runs every hour or so. Snacks available at each galley during flights. Arrival into Barcelona nearly an hour early but only downside was that baggage took some time to arrive on the carousel. Inflight entertainment superb with huge selection of movies and TV programmes.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Wilsea Melvyn","United Kingdom","2014-07-29","Flying from Hong Kong back to the UK on flight EK383 on Thursday 17 July our flight was delayed due to bad weather for four hours some time was made up and arrived in Dubai and the flight EK021 to Manchester was still boarding. Told our seats had been re allocated the result - a five hour wait in Dubai waiting for the next flight. Emirates had jumped the gun so to speak. Why?","","","Business Class","","3.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Jackson Graham","Oman","2014-07-29","Return Biz class ticket purchased with EK from Muscat to Beijing. On arrival at DXB airport following the flight from Beijing with a 3 hour wait - barred from using the EK Business lounges in Dubai and told that as it is a code share on the last sector (EK ticket) I would not be able to use the Emirates facilities at Dubai airport but must instead use Oman Air! Staff on the business lounge desk most unhelpful. Following a very long walk through DXB airport to terminal 1 no Oman air lounge was found so option was Gulf Air - who (unlike Emirates airline ground staff) were extremely helpful and friendly! Note for the future - avoid flying Emirates business class if possible!","","","Business Class","","4.0","3.0","2.0","4.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Wells","Ireland","2014-07-27","EK161 DXB to DUB on 16 July and EK384 DXB to BKK on 17 June. We still look forward to a decent experience on Emirates that I have read about here on airlinequality.com. Interestingly people I have recently spoken to have also shared negative experiences on Emirates - I guess we have just been unlucky. Inconsistency is clearly a problem. Some of our sectors were on Qantas and we found the service to be of a much higher standard on Qantas and they were also more family friendly than Emirates. Ultimately we don't have massive expectations in terms of service in economy on any airline but Emirates service was dismissive at times rude and you had to beg for basics like water. I travel on a variety of airlines for work and the Emirates service was similar to that of a very bad US airline. Anyway we arrived intact with all luggage accounted for so not all bad. Would avoid if possible in the future.","","","Economy","","3.0","1.0","1.0","2.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Jacob Choi","Hong Kong","2014-07-27","QF10 for LHR-DXB connecting to EK380 from DXB-HKG. For the second part of my flight the Emirates A380 experience is just slightly overrated. To start with you could tell that some of the cabin crew were experienced and some were just very new to their job one tried to help a passenger climb over two seats for a toilet run during meal service but were quite clumsy when she dropped the tray of food entirely spilling everything on the aisle. Nevertheless it was evident that the cabin crew tried very hard to impress. What was annoying was the amount of commercials they had on their video screens - other airlines just have safety demonstration videos prior to takeoff but theirs include videos on Dubai the ICE entertainment and skyawards which was slightly unnecessary. The food quality wasn't as good as what was offered aboard Qantas but was still satisfactory. Even if Emirates have been praised over and over again I think it still needs to improve its service consistency and still is not in the same league with airlines such as CX and SQ.","","","Economy","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Calvin Richmond","New Zealand","2014-07-22","I flew AKL-MEL-DXB-JNB with a minor stop in DUR due to OR Tambo Airport (JNB) being closed due to severe weather. Wheels up at Auckland as EK407 at 6.00pm on an Airbus A380 for a 4 hour flight to Melbourne. The food on the first leg to MEL was excellent. It was Mediterranean chicken. We were in MEL for 1.45 hours to fuel up and pick up/drop passengers off. The second leg was 15 hours to Dubai from Melbourne but with the great in flight entertainment systems and comfy seats the time flew past quickly. Early morning arrival into Dubai at 5.20am then for a 5 hour wait to catch flight EK763 which was a Boeing 777-300ER. Great flight until we hit severe turbulence over the middle of Africa. We dropped a couple of feet which was scary but the EK staff kept us calm and served us refreshments after the turbulence had past. Just before we were about to descend into Johannesburg we were diverted to Durban due to bad weather in JNB. We were in Durban for 2 hours but we weren't allowed off the plane. But the EK staff were excellent they gave us refreshments and they were mingling with the passengers. Highly recommend flying with Emirates great seats (economy) in-flight entertainment systems are excellent and the staff are impeccable. I flew JNB-DXB-SYD-AKL on the way back home with the same excellent service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Anders Pedersen","Denmark","2014-07-22","NBO-DXB-SGN on 20-21 July 2014. Travels on Boeings 777-300 and 777-200 respectively. Flights on time. Wonderful service from ground staff throughout. Smooth hotel stay (all inclusive) provided and perfectly arranged by EK in DXB due to long transfer. I was only dissatisfied in DXB with a 40 minutes bus ride from aircraft to gate in the middle of the night - unbelievable and extremely tiring. On board: FAs of superior kindness alertness and professionalism. IFE outstanding. Food: Special meal provided. Other passengers were provided with three options all of acceptable quality. Many soft drinks available. 3 options for beers but all industrial waterish and with a boring taste. Wines tolerable there were 2 red wines in mini bottles and 1 white-wine. DXB-SGN was another tiresome new bus ride for 45 Minutes (including a stop for 20 minutes standing as planes were taxiing. Economy cabin was completely full. Food even better than on the previous flight including special meal. Drinks very generous. Staff did well despite a very crowded economy cabin. Too many seats squeezed in (3-4-3 configuration) which make extremely narrow aisles which hardly can accommodate a trolley. Compared to Qatar Airways Emirates appear to be regaining the lead as (apart from DXB bus experience) they are overall more professional even to customers without status cards.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Michael Mainwaring","United Kingdom","2014-07-22","Gatwick to Singapore with a 20 hour stopover in Dubai. Difficult to beat Emirates business class on the A380 in terms of value for money. Only complaint is the shortage of toilets.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Kevin Francis","Australia","2014-07-22","Brisbane - Auckland return on A380. Used online check-in both ways and service was great. Completed bag drop very quickly and efficiently in both directions. This was my first return flight Bris-Auck on their A380. Had travelled Dubai/Heathrow Auck/Bris prior to this. Not disappointed. Flight time a lot quicker than 777 and A340 previously used on this route. Boarding was as quick as the smaller aircraft. In the past I have avoided seats in front of the bulkhead however found. Row 50 has plenty of space to recline which avoids disputes with the passenger behind and also gets you off the aircraft quicker.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Hatcher","Australia","2014-07-22","We have traveled 8 international legs with Emirates in the past 16 months so we have had a good opportunity to check out this airline. It is our experience that they are so focused on their business and first class customers that they do not care about economy despite the huge number of passengers that they cram into economy seating. Food takes so long to be served to economy customer that if you are seated towards the back it is cold once it eventually arrives. It is also our experience that you can expect to have you dinner tray on your tray table for at least on hour after you have finished. Service other than for meals is almost non existent and economy is severely understaffed. Legs out of Dubai to Sydney are particularly bad and the check in processes in Dubai simply terrible - long queues and slow processing. Inflight movies limited. Every time we have flown from Dubai to Sydney there has been a huge hassle with our seating despite having booked our seats months in advance. One time my husband and I were not seated together despite having been allocated seating together - they gave our seats to a sporting group. It is our opinion that this airline does not care about economy class customers. We have flown with many other airlines so have a good idea of the basic standard that one would expect in economy and in our opinion Emirates does not meet event the most basic standard.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Nguyen Anh","Vietnam","2014-07-20","Flew 2 weeks ago from Ho Chi Minh city (SGN) - (DXB - transit) - LHR (London) and back. My first time flying with Emirates. I was served with a hot towel and was able to watch my a film during take off. After flying for 5 hours I needed my bag with me. Unfortunately it was in the locker which was too high for me to reach so when I saw a flight attendant pass by I asked her if she could help. She helped me open the locker eventually but her attitude left me disappointed! On my way back from DXB to SGN I was lucky to have a lovely flight crew. In general the on board entertainment was very impressive. Even though the hot meals were served quickly they didn't taste good the food was incredibly salty and I couldn't finish it. The desserts on the other hand were the best amongst airlines.","","","Economy","","4.0","3.0","2.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","R Turner","Australia","2014-07-20","A recent trip to Europe with Qantas/Emirates involved three legs with Emirates and one (Dubai to Sydney) with Qantas. Two of the Emirates legs were OK but the leg from Barcelona to Dubai was not up to any realistic standard for economy let alone business class. The food was barely edible (my wife's was inedible) and the service was appalling. No tea or coffee offered after the meal and resentment shown when my wife asked for some. They basically left us alone except for serving the meal. three previous flights with Emirates have been much better. other aspects of the flight (on time check in etc were fine and the Dubai terminal is excellent). The Qantas link with Emirates also works well if flying into Europe without having to go through London. Saves a lot of time.","","","Business Class","","2.0","3.0","1.0","1.0","3.0","","","2.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Wipfler André","Switzerland","2014-07-20","EK 88 ZRH-DXB 05/03/14. EK 318 DXB-NRT 05/04/14. EK 317 KIX-DXB 05/14/14. EK 87 DXB-ZRH 05/15/14. The best I have experienced! From the chauffeur service to check-in and boarding the service was excellent. The A380 with the shower onboard is fantastic. Food and beverages excellent. I would highly recommend Emirates.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Paul Knight","Spain","2014-07-20","Flew economy LGW-AK all cabin crew excellent. Seats on 777 LGW-DUB dub cramped 3x4x3 config. A380 could not fault - great service on all 4 flights.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Hamilton","Australia","2014-07-17","Quick trip to London last weekend. First time on Emirates and not the last. Haven't flown for a long time due to illness and the impatient and entitled behaviour of passengers was disappointing to see as the crew has a difficult job already trying to navigate people's expectations. I have nothing negative to say. Check-in was a breeze each way. Food was fantastic and plentiful. Travelling with children can be stressful at any time but saw crew assisting them and parents with respect and care. Am travelling long-haul again twice in the next 3 months. I'll be going with Emirate again for those.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Beames","Australia","2014-07-17","EK0025 DXB-GLA on 25/11/13 EK0048 FRA-DXB on 4/2/14 and EK434 DXB-BNE on 5/2/14. Poor service. Food is terrible. Ads before watching anything on in-flight entertainment are annoying and seem unnecessary. Treatment of economy passengers is one of disdain as though you are an inconvenience.","","","Economy","","4.0","4.0","2.0","2.0","2.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Roche","Australia","2014-07-15","SYD-DXB-DUB. DUB-DXB. I have mixed feelings about Emirates. I was very impressed with the efficiency of meal service and taking up the trays when finished (some airlines leave you waiting for ages). On the other hand on the Sydney to Dubai leg the crew were very straight faced and wouldn't crack a smile. It was as if they had a timetable of stuff to do and any other communication was an inconvenience to them. A cabin crew member was very rude pushing by me as I was waiting for the bathroom and she did not excuse herself. I asked for a second wine when all meals and clean up etc. had eased off and was left 40 minutes waiting and had to search out the guy I asked. From Dubai to Dublin was the same experience minus the wine. Food was awful - stale rock hard croissant was included in the breakfast. On the way back I had trouble with my travel agent booking and the ground staff in Dublin were very kind and helpful. The Dublin to Dubai leg was very enjoyable - crew seemed happy and engaged with passengers and food was slightly better that my trip from Sydney to Dublin. I would recommend plunger coffee - Emirates serve instant. Each plane was very comfortable. I could stretch out - I am 5'7' and my partner is 6ft and a large build. We were very impressed with the comfort on both the a380 and the 777. Entertainment was my lifesaver.","","","Economy","","8.0","5.0","3.0","2.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Hassan Fahad","Pakistan","2014-07-15","Flew Emirates for the 4th time and the in-flight experience keeps on getting better and better! After flying thrice on-board Emirates between the KHI-DXB sector in the past my recent trip with the same airline consisted of two sectors: KHI-DXB-IST (EK601 & EK123) and IST-DXB-KHI (EK 122 & EK600). Aircraft's were their B777-300(ER) which I love although some people might find the 3-4-3 configuration to be a little cramped. The B777-300(ER) aircraft's operated on the two flights during my inbound journey (A6-ENO and A6-ENI) were some of the latest in the fleet and their seats were equipped with the all new ICE Digital Screen which consists of a 12"" IFE Touchscreen and a touch-enabled remote control. Food and beverages were great with sufficient meals and a good variety of drinks. Staff service was good as well. Overall it was an excellent journey.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Hill","Australia","2014-07-12","I have flown with Emirates on and off for the last 10 years and have enjoyed great service over the years and seen a lot of improvements. My most recent flight was LGW to DXB on the A380. This plane is great and the bar / lounge is a must not just a gimmick as seen on other airlines. My only negative is that the meal service has been steadily declining over the years. First the 'As You like It' menu disappears and now it seems that to obtain a glass of wine with your meal you have to wait until you have nearly finished for the wine to appear. Its the little touches that make flying Emirates a pleasure but they need to be maintained otherwise Qatar and Etihad with their dine on demand will gain more business.","","","Business Class","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Manootham Steven","Germany","2014-07-08","BKK-DXB-HAM. BKK-DXB Morning Flight EK375 - long check-in queue but check-in staff at Bangkok were friendly. Delayed 30 mins due to waiting for all passengers to finish boarding. A380 full but still roomy in Y (great aircraft) no highlight - same experience as inbound flight in May - very slow service. As the lunch tray arrived to my row it was cold - quality and quantity under 4 stars airline standard. DXB-HAM on EK 61 (B777-300ER) flight full/ no more to say about the feeling of 3-4-3 seating. On this flight the crew was very rude inexperienced and the poorest inflight-service I have received on EK - very chaotic no system. Crews forgot which seat rows they have already served drinks to and which rows they had not. After meals passengers sitting in seats A to E were served drinks tea or coffee twice while the left hand side passengers (F to K) did not get any. Hours later crews noted this mistake during the collecting of meal trays as the coffee cups were unused and it was too late to serve as we were on landing process and no apology came.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Anoma Yao","","2014-07-06","ABJ-DXB-SIN June 22nd-23rd. Good experience overall. Emirates staff improved its service since our previous flights one year ago. On board service is good beverages offered very regularly including on night flights. Food and snacks are excellent. IFE was excellent on the Dubai-Singapore leg but quite average on the Abidjan-Dubai one. Both legs were on B777 and the 3-4-3 seat configuration is quite uncomfortable especially for a 2 times 8 hours journey. But the main setback remains the transfer at Dubai with this incredible and uncomfortable 20 min bus drive from the plane to terminal 3 a bit problematic if you have a short time connection and have to queue to security check and walk across those long corridor to reach your departing gate something Emirates whose traffic is mostly longhaul transited through this Airport should fix.","","","Economy","","8.0","2.0","4.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Liam Moulton","Indonesia","2014-07-06","Flew on a round trip from Jakarta to Newcastle via Dubai. Once again I was not disappointed flying Emirates. The cabin crew are attentive and have an excellent attitude. The food and entertainment system are the best in the business. Previously queues at Dubai airport security checkpoint for transit passengers could be a nightmare but this has improved drastically with the introduction of a 'snake' queuing system. I was through security in less than 10 minutes while in transit. The only things that could be improved by Emirates are: 1) It could remove the 10-abreast seating arrangement in Economy class on its 777 fleet and switch to a standard 9-abreast arrangement as seats are currently too narrow. 2) A snackbox on the galley similar to that of the British Airways 'tuckbox' would be a useful addition. Nevertheless Emirates will always remain one of my first choice airlines based on my experiences with them so far.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Smith","United Kingdom","2014-07-06","We arrived in London Gatwick for our 13.35 flight to Dubai to be told that the flight was delayed 6 hours and would not take off until 19.00 so we asked to move/change our connecting flight from Dubai (knowing that we would have missed it for sure) but were told multiple times that it could not be done in the UK but it would have been done quickly in Dubai airport transfer desk. When we arrived in Dubai airport all the serious problems started as we went to the infamous transfer desk and found more than a 1000 people crowded into a small space with no proper queue. Only 2 Emirates staff were available. We stood queuing for about 6/7 hours with no refreshments and in a very warm environment. Communication was very poor and we had no idea how long the wait would be. At around 12/12.30 so after nearly 6/7 hours (standing queuing sweating with no water or possibility to go to the toilet) we were finally moved onto another flight leaving at 23.00 (further 11 hours wait) we were handed out only 1 food voucher each even if we had to wait 18 hours inside Dubai airport and although we waited so long Emirates were unable to offer us a hotel room or even a lounge. The food vouchers were used for breakfast but when we went back to ask for more vouchers for lunch/dinner we were told that they were all finish so We had to pay for our own lunch and dinner. Worst customer service ever lack of communication lack of organization and lack of care for customers. Definitely would not recommend also Airline refuses to compensate blaming natural causes when they had more than a day to prepare for all the delayed planes to arrive and the fog was only the day before for 2/3 hours.","","","Economy","","1.0","3.0","1.0","3.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Dave Andrew","United Kingdom","2014-07-06","Flew EK385 - A380 BKK to DXB and EK27 - 777-300er DXB to GLA on 5th July. Flew in Economy on both legs and have to say that I was very impressed by the cabin crew who were extremely helpful and friendly on both flights and did an outstanding professional job in looking after me. Food was adequate and very tasty. Planes very modern clean and safety was paramount and the pilots were very exceptional on both flights informing everyone of the route turbulence etc. ICE was very good with plenty up to date movies to keep everyone entertained. I was lucky to be given 3 seats to myself on EK27 even though the flight was fully booked. Both flights were on time and arrived early at both destinations. I really enjoyed my flights and cannot find any faults or complaints.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Misra Shlok","United Arab Emirates","2014-07-06","Flew from Dubai to Delhi on 26th June 2014 and back to Dubai on 6th July2014. The aircraft was a Boeing 777-300 in both the cases. The aircraft was neat and clean but was a bit cramped. The staff isn't that courteous though. The IFE system seemed very old. Overall it was a good experience.","","","Economy","","8.0","3.0","2.0","5.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Machado","Australia","2014-07-01","Flew BCN-DXB on 23/06 in an A380. Comfortable roomy. Excellent IFE although I didn't avail myself of the myriad of choices - too many violent films. I found that the controls are not all that user friendly (flying to/from Europe). Pleasant staff. Food was fine. Arrived Dubai 00.50 am (24/06) and we had 70 minutes to transfer to our connecting flight. When I requested a priority transfer whilst checking in at Barcelona the staff member was disinterested and unhelpful. It took a lot of fast walking and anxiety but we made our 02.05 am connection DXB- ADL. The Boeing 777 made me realise what cattle class is. Cramped and the seats are appallingly uncomfortable. For the 12hr journey we were served breakfast and lunch hot pizza snacks were handed out only to awake passengers. Chocolate bars and fruit were readily available. Very pleasant staff. The toilets were kept pristine on both legs - very impressed. Aisles in the Boeing are very narrow so that when one is walking for exercise or to the toilet one is constantly bumping other passengers. In our hurry to get our connecting DXB-ADL flight my husband left our camera in the seat pocket of the A38! We spoke to the site manager on our arrival in Adelaide (24/06) and gave him the necessary details. The next day (25/06) I received a call from the Emirates office in Adelaide Airport to say that the camera had been located and that it would arrive on the DXB-ADL flight on Thursday night. So professional so helpful.","","","Economy","","7.0","2.0","3.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Tercon Bojan","Singapore","2014-06-30","First class on this brand new A380-800 from New York to Dubai is truly an excellent flying experience. From the time you board to the time you disembark in Dubai you would never know that you're traveling with 500 other pax! I'm always amazed how Emirates is able to create such an exclusive travel experience in first class while also meeting the demands of the other fellow passengers on the plane. The private suite is spacious the personalized service exceptional the IFE works very well. And then of course there is the shower. Just after take off you book a slot for your pre-arrival shower and this does make a difference after a 13+ hour flight for you walk off that flight feeling refreshed and clean and smelling good.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Gardiner","United Kingdom","2014-06-30","I have had 2 return journeys with Emirates to the Seychelles via Dubai from Heathrow within the last 3 months (EK002 & 3) and from Dubai to Seychelles and back and I have to say I was really shocked at how under-performing the cabin crew were. On those separate four journeys I found the Cabin Crew miserable sarcastic rude and looking like they really would like to be anywhere other than where they were. In a nutshell I have left the planes on each occasion really rather appalled at the lack of customer service and I have no wish to fly again with them anytime soon. On one of the flights food was almost thrown at us and scrambling to find anything to give to us as we were last rows of seats on my most recent flight back from Dubai the stewardess just before landing said I will be back (she was collecting blankets and headsets and checking seats were upright etc) but we never saw her again. Air Seychelles I have been told don't fair any better but on my next trip I shall be trying them out flying from Paris direct to the Seychelles which they start from July and see how they do compare because I really don't want to fly Emirates again!","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Melvyn wallace","United Kingdom","2014-06-30","Flight from Newcastle to Brisbane via Dubai and Singapore. We booked in August with Emirates staff promising seats that would be allocated for me being disabled I have severe walking problems that require me to be able to stand up and stretch my legs. What I got were seats in row 37 seats D and E just getting to the seats was extremely hard as I need to use a crutch to walk with the aisles are too narrow to move to the seats while using a crutch. I will never fly with them again.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Tercon Bojan","Singapore","2014-06-25","Flying the A380 from Hong Kong to Dubai in business class you wonder if there is really any point to pay extra for suites given the amazing product that Emirates has in biz class. This was a new A380 with the improved biz seat and a great IFE system. This flight was pure perfection. Well done Emirates.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Tercon Bojan","Singapore","2014-06-25","Unfortunately Emirates used an older 777-300ER on this 14+ hour route which is a shame. The biz seat is not entirely flat - the ever so slight angle still makes you slide down when you sleep. I would have preferred to see them use a newer 777-300ER on this route with the full flat bed and place this equipment on a shorter route where sleeping is less important than on an ultra-long haul route. Besides that the service the food the IFE are superb and live up to the Emirates standard.","","","Business Class","","8.0","3.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mohamed Fahmy","United Arab Emirates","2014-06-23","Beirut-Dubai. Seats were comfortable check in was smooth food was normal and crew responded on time.","","","Economy","","5.0","4.0","4.0","3.0","2.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dawson Paul","Australia","2014-06-23","Flew BKK/SYD 21 June 14. Flight was on time and boarding was efficient and well handled. Staff were professional and friendly with regular water/juice ""runs"" during the night flight. IFE Restroom cleanliness and food quality were at the top of what you expect in economy. Couple of little things that overall left a sour taste from the experience: Arrival cards weren't handed out until exiting the aerobridge on deboarding. Possibly an oversight. The 3-4-3 layout is a real impediment to them living up to their (often announced during the flight) award winning service. 17"" width is simply to little and the extra seat makes the aisles ridiculously narrow to navigate for staff and passengers. My experience is a 3-3-3 format in a 773 is a far more comfortable experience for all. Most budget carriers have the 3-4-3 format however at least on them you don't have further discomfort of impeded foot room ( no IFE boxes under seats.) I guess the extra 50 (?) in carrying capacity is the overarching criteria. Cant help but think the contingent negativity created among passengers overrules the benefits of being able to move the maximum number of people.","","","Economy","","6.0","1.0","3.0","5.0","5.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","B Wijesinghe","United States","2014-06-23","DXB-CMB First Suites B777-300ER. Connected from a BA flight in DXB. EK is not efficient anymore if transferring from another airline with very few staff at the transit desk in Terminal 3. Thankfully a staff member at a non- transfer counter across the corridor saw me waiting and called me over. Although the process was slow he politely issued my boarding pass after confirming that my bags had transferred from BA to EK. The EK First Class Lounge was excellent with attentive staff a nice business center and very good buffet or menu dining options. Boarding was somewhat disorganized as usual. Staff welcomed me at the door showed me my suite and took my welcome drink order. There were two staff members for the five passengers (out of eight suites) with one very attentive and the other indifferent and inexperienced. The suite is very well designed if rather garish but is comfortable and functions well except for the rather awkward sliding doors. No amenity kit is given on the 4.5 hour night flight and no duvet/comforter is offered except for a thick blanket. I had booked a seafood meal online and it was insulting to be served an omelette that looked as though a child had cooked it and contained about a teaspoon of salmon! As one who uses CX and BA First Class and recalls what EK used to do a few years ago this is a huge disappointment. This is a very profitable route for EK yet it is cutting back even in First despite rising fuel costs not yet affecting UAE airlines. As a loyal Silver Tier Skywards EK customer I am concerned to this once outstanding airline is slipping especially when the competition is trying harder on this route. My bags were on the carousel in CMB after I cleared immigration.","","","First Class","","5.0","4.0","3.0","2.0","4.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Chia Ty","Singapore","2014-06-23","20/6/14 EK88 ZRH-DXB. Boarding very orderly by zones. Pretty new aircraft of 1.3 years old. 85% Full flight. IFE as usual very good with ICE being top notch. Too many things to watch and do. There's even a customer service survey under the C component. This time drinks came with salted biscuits 40m after take off. Dinner service 2h30m after take off and drinks came 30m later. This left many passengers parched and kept asking crew for drinks which they weren't very happy to oblige on this leg. There was no menu as well not sure if crew forgot or there was insufficient. Dinner was really good with choices between salmon with saffron risotto and grilled chicken breast with mashed potatoes. I had the latter. Chicken breast a little dry but went well with the sauce. My mother had the salmon and the risotto was really delicious. Dessert of lemon torte was really good and I could have had multiple servings. Drinks service was really generous and there was no limit on the number of drinks both alcoholic and non alcoholic that you could take. Staff service was terrible on this flight the worst flight out of the 4 legs I flew with them. Hardly any smiles during service which honestly does not matter call buttons by other passengers went unanswered. No drinks service after the meal service. I went to the galley to ask for my bottle to be refilled and they obliged. I asked for 2 boxes of playing cards as souvenir and a rude male crew told me to get back to my seat and ask for it later. Not recommended this time. On a positive note a family of passengers who ordered Indian vegetarian meals didn't have their meals loaded and a female cabin crew were extremely helpful even going to business class to get a sandwich for them.","","","Economy","","5.0","5.0","2.0","5.0","5.0","","","5.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Chia Ty","Singapore","2014-06-23","13/6/14 EK71 DXB-CDG. Boarding very orderly by zones. Sparkling new aircraft of 0.6 years old. Full flight. IFE as usual very good with ICE being top notch. Too many things to watch and do. There's even a customer service survey under the C component. I didn't like that there were no drink runs done after take off not even a tray of drinks like what SQ and CX does. Snack service 1h after take off and drinks another 30m later. Snack consisted of a roasted chicken sandwich and chocolate chip pecan cookies. Breakfast was really good with choices between omelette with creamed spinach and scrambled eggs with hash browns. I had the former. Omelette didn't taste like airplane stuff creamed spinach really good. Fruits were fresh too. I like that they provide croissants in addition to normal bread made me feel like I'm in France already. Drinks service was really generous and there was no limit on the number of drinks both alcoholic and non alcoholic that you could take. Even during breakfast drink service you could ask for alcohol and no questions asked. Staff service was really good on this flight the best flight out of the 4 legs I flew with them. Smiles during service call buttons answered promptly and drink trays brought around after meal service for people who turn thirsty quickly like myself. I went to the galley to ask for my bottle to be refilled and they even asked me to sit down and they'll return the bottle to me. I asked for 3 boxes of playing cards as souvenir and they obliged as well with a smile. Excellent service beats SQ on this leg. EK is really good if you get an awesome crew like this.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","F Silalahi","Indonesia","2014-06-23","SFO-DXB-CGK on 20th June. Flight out of SFO got delayed for 4 hours. Lounge manager at SFO not helpful at all on the border of being unprofessional. Business class seats are small. Otherwise all other services are fine.","","","Business Class","","7.0","2.0","4.0","4.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Cahill","Canada","2014-06-23","Toronto to Dubai Dubai to Perth then Perth to Dubai and Dubai to Toronto. EK 242 EK 422 EK 421 EK 241. The seat was comfortable the food was good and the service was great. The only two things I didn't like was the lack of self serve snacks and the amount of time it took for the crew to clear the meal trays.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Chia Ty","Singapore","2014-06-23","12/6/14 EK355 SIN-DXB. Boarding very orderly by zones. Interior well maintained despite plane being 7-8 years old. IFE as usual very good with ICE being top notch. Too many things to watch and do. There's even a customer service survey under the C component. I didn't like that there were no drink runs done after take off not even a tray of drinks like SQ and CX does. Dinner service 1.5 hrs after take off and drinks another 30m later. People's throats were parched by then. People then begun pressing call buttons this could have been avoided if a simple drink run was done. Food was really good with choices between sweet and sour chicken and beef with mashed potatoes. I had the former and dessert was good too. Drinks service was really generous and there was no limit on the number of drinks both alcoholic and non alcoholic that you could take. No drink runs nor snacks provided after that although menu said so that was disappointing so 1 star less for F&B.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Chia Ty","Singapore","2014-06-23","21/6/14 EK354 DXB-SIN. Boarding not by zones this time and some confusion occurred at the gate. Middle aged aircraft by EK's standards 4.4 years old well maintained interior but my seat pocket had a bit of uncleared rubbish. Full flight. IFE as usual very good with ICE being top notch. Too many things to watch and do. There's even a customer service survey under the C component. I didn't like that there were no drink runs done after take off not even a tray of drinks like what SQ and CX does. Due to this passengers kept pressing call buttons to ask for drinks. Snack service 1h15m after take off and drinks another 30m later. Breakfast was 3h before landing. Snack consisted of a roasted chicken sandwich and chocolate chip pecan cookies same as DXB-CDG. This time the sandwich was rock hard and the cookies weren't as good they were soft and weren't baked enough. Breakfast was really good with choices between omelette with creamed spinach (Same as DXB-CDG) and fried noodles with siewmai. I had the former. Omelette didn't taste like airplane stuff but was more bland this time creamed spinach bad this time. There were also fewer potato wedges and they were soggy. Fruits were fresh. I like that they provide croissants in addition to normal bread. Drinks service was really generous and there was no limit on the number of drinks both alcoholic and non alcoholic that you could take. Even during breakfast drink service you could ask for alcohol and no questions asked. Staff service was good on this flight. Smiles during service call buttons answered promptly and drink trays brought around twice after meal service for people who turn thirsty quickly like myself. I went to the galley to ask for my bottle to be refilled and they obliged. Landing was smoothest of 4 legs. After landing during disembarkation I requested to a cabin crew to allow me up to business and first class to have a look. She asked the chief stewardess and got a nod. She then enthusiastically showed me around the upper deck and I was amazed at how luxurious it was. I thanked her profusely after that. Good service from her. As usual EK is really good if you get a good crew. Only disappointment this flight was the food.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Kragh","Denmark","2014-06-20","Flew Copenhagen-Dubai-Seoul and back. The seat in economy was rather large. The food was quite good - not the best I've had on a flight but definitely not the worst. There was apparently no limit on how many drinks and snacks you could ask for - a major bonus especially on long flights. There were lots of movies on the inflight entertainment and many of the English-language movies also had subtitles which is really nice because it's difficult to hear everything due to the noise from the engines.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Valentine Mendanha","India","2014-06-20","Flew to Los Angeles in April. Food on the 04.30 am flight from Bangalore to Dubai was terrible as usual. The flights on the double decker A380 aircraft from Dubai to LAX and back was very comfortable. The massive queues to board the aircraft long queues at check-in and the scramble for the baggage at LAX airport will deter me from choosing this aircraft in future. It took me 2 hours to get my baggage at LAX airport and with 500 pax searching for their suitcases it was a total mess! Food portions on the flight were very small and food was disappointing. For a 16 hour flight the in between meal snacks were just fruits and chocolates which vanished soon and were never refilled. The crew were unfriendly. Ask for a drink and it never comes until you remind them thrice. Very disappointed. The food on the Dubai/Bangalore sector was excellent.","","","Economy","","5.0","4.0","2.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sal Ku","Australia","2014-06-20","More food please! On a trip from SYD to London we were only served 2 meals and one ""light bite"". That's over 23 hrs flying with just 2 measly meals. Meal service is appalling. No drinks or snacks served. No pre-drinks served before meals or at any time during the flight. Drinks (tea coffee juice wine etc) served over 30 mins after meals are delivered. No second round of tea /coffee served Service is slow milk and sugar need to be requested and served separately and this takes forever By the time tea is served it is cold and too late after the meal has been eaten.","","","Economy","","4.0","5.0","4.0","1.0","5.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ralph Tony","Australia","2014-06-20","Vastly overrated. The staff may be good at delivering food but have very little idea of what service means. I did 5 sectors in first and met one Purser and one person who claimed to be in charge of the first class cabin. On two sectors I was addressed by my name on three I was just another person. Staff seem to not want to engage with passengers or communicate with them except to take food orders. On two sectors I had to go and search for cabin staff - none seemed to be around when found they were all talking in the galley and appeared upset that I had interrupted them. As best I can determine there is only one first class lounge and that is in Dubai all the others are business class shared with first. On the plus side the suites are great and the beds excellent.","","","First Class","","5.0","4.0","1.0","4.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Middleton","Australia","2014-06-20","Upgraded from Economy to Business SYD-DXB on A380. Sydney lounge is one of the best around with respect to the food and wines. Best breakfast lounge menu ever. A380 business class seat superb rivals Cathay although I'm not sure why it needs touchscreen + handset + tablet to operate the IFE. That said it all worked seamlessly and very good quality screen. Food was fantastic from the main meals served to the in between meals (a highlight) to the finger food in the lounge at the rear of the plane. The lounge is fantastic - it sets them apart from the other high quality business offerings pity it's only on A380s but then they have a massive A380 fleet anyway. Staff were great but a little over friendly at times. Will be my first choice from now on.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Middleton","Australia","2014-06-20","DXB-CDG and NCE-DXB-SYD. Great economy class with comfortable seats great IFE quality food (particularly impressive) and very good staff. Difficult to fault. Lounges are mixed bag DXB terminal C for breakfast wasn't great but plenty of space Nice airport lounge is very average but better than nothing DXB terminal B for dinner on the way back was fantastic. Very happily fly with them again. Saw staff taking Polaroid's of couples on the 777 from NCE to DXB and then giving them as a gift (I think) - very unusual but thought it was quite a nice touch.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Gummers David","United Kingdom","2014-06-18","Emirates has got to be the best value for money for any premium carrier. The pick up from home is excellent they will take you to an airport hotel the night before. Check in was friendly quick and efficient. The lounges in Manchester and Dubai are lovely and peaceful. The food was good and the Wifi works. We will gloss over the Bidvest lounge in Cape Town. The suite has everything you could possibly want. The seat have everything from upright to completely flat. The food was absolutely first class the wines were excellent and the service from the crew was attentive and friendly.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Price","Thailand","2014-06-18","LAD-DXB-BKK. Flights comfortable and staff very nice. You get up and go to the back for a drink as after the meal they have a staff party and relax. Fair enough. Dubai airport isn't my cup of tea. Duty free cheap and beer expensive. Give me Schipol any day. Good airline. Good entertainment system. Comfortable in economy.","","","Economy","","4.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Byrnes","Ireland","2014-06-17","Recent trip with Emirates from DUB/DXB/SYD in First. I was going out to Townsville in Northern Queensland for about a week to help my daughter celebrate a big birthday. My wife had travelled out a week in advance of me and returned a week after me. Chauffeur pick up to and from Dublin Airport worked extremely efficiently. Travelling out on 27th May in DUB Emirates use the DAA lounge which is fairly basic with it's services. Hopefully in September when they increase their schedule to two flights each day from DUB they will have their own lounge. The four flights were all in general very good with respect to service comfort etc. The FA on the return from SYD/DXB was absolutely superb. The staff on the final leg from DXB/DUB were not quite up to the general standard shown on the previous flights. I have flown in First with Malaysian Singapore (a lot) and Etihad and I would certainly be happy with the Emirates product.","","","First Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Pomeranze","United States","2014-06-17","Bangkok - Hong Kong First class June 15. Although trip had a rocky start. Emirates lounge closed forced to use Qantas facilities followed by 30 minute delay including horrible boarding experience. Once aboard the 380 all was forgiven. Warm gracious service perfect light meal suitable for the short flight and the wonderful ICE system. First class aboard Emirates is the best.","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Roger Sabat","Sweden","2014-06-17","DXB-ARN on 15 June 2014 on a 777 200 LR. What a wonderful flight service on board was great and a super crew friendly helpful and very professional. 2 hours to landing and during lunch service an announcement for emergency landing was called due to a medical situation. We landed in Moscow and the crew acted very professionally considering the short time notice collected the lunch trays drinks prepared the cabin for landing and ensured the safety of the passengers on board. Almost 2 hours on the ground to finish the emergency landing process and refuel before heading on a short flight to Stockholm. Well done Emirates.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","L Smith","United Kingdom","2014-06-13","I flew Emirates for the first time return Glasgow to Dubai. My daughter and I were extremely impressed by the comfort of the seats the quality and variety of food and the huge selection of movies etc offered on the IFE. We flew out overnight on 30th May and were looked after by a lovely FA who quite simply could not do enough for us. We arrived early in Dubai and were provided with Fastrack passes for Immigration. I have travelled to Dubai on many occasions (with BA KLM and Air France) and this was the best experience so far. The return (day time) flight was also excellent - again could not fault anything. Another fabulous FA - a young man this time - friendly and helpful. Ground staff in Dubai and Glasgow were courteous and helpful. One minor thing - if Emirates are serious about their commitment to Glasgow Airport they should establish their own lounge. This was the only downside of my experience - they do not have their own lounge in Glasgow - they have space in the ServisAir lounge which has to be one of the most soulless places I have encountered. Very limited choice of drinks no fresh foods at all (only packs of crisps!). Polar opposite is the lounge in Dubai - wonderful is the only word to describe it. It is large airy and offers free WiFi. Hot and cold meals and snacks available in abundance - and Moet and Chandon by the glass! Chauffeur driven cars were provided for both of us for the journeys to and from Glasgow airport (I was travelling from Edinburgh my daughter from Glasgow). Both my drivers were excellent cars were extremely comfortable and on time. I will most certainly be using Emirate again in the future.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Driver","United Kingdom","2014-06-12","We flew airbus A380 Manchester-Dubai and returned on the 777. Both planes were excellent and the entertainment system was 2nd to none. I found the seats to be adequate although I have read some concerns about the width we did not find this but both my wife and myself are average height and build at 5 ft 10"". We were however lucky enough on our return journey to have booked just 2 adjoining seats at the rear of the plane which we found really good as there was a bit more room at that point in the aisle as well and we were far enough away from the toilets not to be annoyed by any queue. However my only gripe would be the complimentary drink situation If you are happy to have a drink just when the food is served then its not a problem for you but my wife and myself do like a drink more often than this and class a 7 hour flight with great entertainment almost as one of our nights out (especially on the outward bound flight) Now I don't know what other people would say is over the top but I would quite easily get through 6 or 7 of the little wine bottles they provide in this period of time but found it hard to be served 3. I really did have to keep asking to get any more and on 2 occasions was acknowledged but no wine brought to us. I would have quite happily purchased some at this point but obviously its all complimentary so I couldn't even do this. I have a suspicion that the staff are trained to spot people who may want more alcohol than what they deem to be average consumption and enforce delay tactics to slow you down and felt they were avoiding eye contact with me when passing. They ignored the ""call service"" light on our seat completely and I had to eventually keep getting up and going to the galley where they were. This did spoil the flight to some extent as even when we are on a flight where we have to pay we would have had more than this The food however was again very good.","","","Economy","","10.0","5.0","3.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Nicole Lew","United States","2014-06-12","Flight ok. SYD to New Zealand flight was late 30 minutes causing us to miss connecting flight. Was unable to get a response from them after 3-4 emails using the Emirates email given to meet the Emirates rep inside the airport. Finally got hold of someone on the phone who said she could not help me. So the flight and carrier were comfortable and pretty polite - unless you end up needing customer service for something. Then it's very difficult to resolve a problem.","","","Economy","","3.0","3.0","4.0","4.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Morris","New Zealand","2014-06-12","Flew Wellington - Sydney - Bangkok return. Having booked with Emirates legs were actually with Qantas (partner airline). This was made clear at booking. However Qantas schedule changed prior to flying which gave a very short connection in Sydney then the Wellington-Sydney plane was late but Qantas air hostess rang through and arranged for a buggy to meet me at the terminal and fast-track me to the gate for the Emirates flight. They closed the gate immediately after I arrived for my flight which I appreciated. However I was seated at the very back of my flight and knowing my predicament no effort was made to help me off the plane first to make my connection. I arrived in Bangkok to discover that though I had made the connection my bag had not and would not come for another 17 hours. The Emirates staff person at Bangkok informed me off this but gave no apology. They promised to deliver the bag to me but as I was two hours out of Bangkok and in a rural area my host had little confidence that a courier would actually make the delivery so we decided to come back to the airport ourselves to collect the bag. Effectively I lost a day and extra money for taxis etc and have still had no apology from the airline. I have flown several times with Emirates and am a member of their skywards programme and this is the first significant complaint normally they are very good.","","","Economy","","5.0","4.0","3.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","N Sutherland","United Kingdom","2014-06-12","LGW-DXB-MNL round trip Economy. Excellent and very efficient Check-in at LGW and very generous 42kg baggage allowance for Skywards Silver. On time Departures and Arrivals for all flights apart from MNL-DXB which was 1.5 hours late in leaving MNL due to ""Immigration Delays"" for 15 passengers. Not Emirates fault as such but I'd have thought the Captain would have had a cut-off time with many more passengers (myself included) having tight onward connections in DXB. In fairness they made up 30 minutes en route. In Dubai passengers with tight connections on late arriving flights are usually gathered together and accompanied through the terminal and allowed to make their connection after the 45-minute cut off period stipulated by Emirates - usually. Cabin Service on all flights was perfectly acceptable but the seats on both the B-777 and A380's are not the best. Food in Economy was of a high standard with plenty of drinks choices. The IFE on Emirates is still amongst the best on any airline and eases the journey considerably. Good value on the ticket price and I'll continue to use Emirates as my first choice.","","","Economy","","8.0","3.0","3.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","V Paritosh","India","2014-06-10","Flew BLR-DXB-FCO and IST-DXB-BLR. All flights were B777-300ER. Good seats and excellent ICE entertainment systems. I Had all window seats which we very comfortable and had enough legroom. Food and beverages served were good but took a long time take away the trays. Overall good and satisfactory experience and would surely consider travelling again.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Hasnat Raunaque","United Kingdom","2014-06-10","London-Dubai-Dhaka and Dhaka-Dubai-London - Business Class. Average service apart from the Dubai to London leg on our way back this was terrible! The cabin crew member who looked after us clearly didn't want to be on the flight she seemed uninterested and tired from the start of the flight. Food wasn't business class standard at all. The sandwich was extremely oily which I didn't like and sent back the replacement - biriyani (main course) was dry followed by sad looking dry sandwiches for afternoon tea and there was no brownie after the sandwiches as the menu stated.","","","Business Class","","3.0","2.0","1.0","2.0","5.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S McKee","United Kingdom","2014-06-09","Flight from Heathrow to Dubai very good on the A380 comfort service and entertainment all good. Changing aircraft at Dubai for Perth was appalling. Had to get 2 lifts a 6 minute train ride a 15 minute walk and then an 8 minute bus ride from the gate out to the plane and then a climb up a large flight of steps to the plane. Had no time to use the business class lounge as the transfer gate was so far from where the first leg of the journey arrived. This may have been due to all the construction going on everywhere at the airport. My advice would be to avoid Dubai if possible for at least a year until they are better organised.","","","Business Class","","7.0","4.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Wolters","Australia","2014-06-09","PER-DXB-SEA and LHR-DXB-PER. I have flown Emirates many times now all these flights were fantastic. Departed and arrived on time service great on all flights and apart from out of Perth all meals were delicious including the best economy meal I have ever eaten on one flight.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Derek Salter","South Africa","2014-06-08","AMS-CPT via DXB. Easy check in at AMS and departure area spacious and good control of boarding. Had rear row to myself so able to stretch out. Transfer at DXB straightforward but does involve a fair amount of walking and a train connection. But well signed. Flight to CPT on B777. Fairly full but comfortable. Staff great as I usually find and very helpful. Special meal provided as ordered. ICE entertainment excellent. Flights arrived on time or within 30 mins of schedule.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Jones","United Kingdom","2014-06-08","BEY-DXB-LHR Economy. Emirates continue to set the overall bench mark. Flawless crew and aircraft all on a very well priced ticket. But the food standards have dropped dramatically or should I say the product has somewhat become much cheaper and basic. This is a pity. Food on both sectors was only edible because people were hungry. I note that Alcoholic drinks are kept generally hidden from the public eye to perhaps give the impression that they are not available. The fabulous ICE IFE has somewhat shrunk too. But again they are probably the best overall.","","","Economy","","8.0","5.0","5.0","1.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Lysaght","New Zealand","2014-06-05","19th May CHC-SYD-BKK-DXB-LHR 31st May LHR-DXB-BKK-SYD-CHC. On all legs apart from DXB-LHR and LHR-DXB flew on 777-300er and on the DXB legs A380. I have to agree with others who have written about the cramped conditions imposed by the use of 3x4x3 cabin layout and the impact it has on both passenger comfort and cabin crew mobility. Of the two aircraft's I flew on I found the window seat most comfortable on the 777-300er curvature of the aircraft body interior on the A380 ate into what little legroom there was. The cabin crew for the most part was professional and good at their job however on the flight from DXB-LHR there was an issue regarding careless parents and a wilful toddler intent on roaming the aisle and not strapped in as we prepared for take off which an obviously inexperienced FA did not have the confidence to deal with. I found all food offered and on such a long series of flights there was a lot of food offered to be acceptable not amazing but acceptable and the drinks service adequate. If I asked for anything it was brought promptly and with good grace. On my return journey I had a crashing headache and had nothing to take for it in my carry-on. When asking if there was anything onboard for a headache a FA swiftly brought me two Panadol and a glass of water for which I was most grateful. I was pleasantly surprised by the hotel used for my Dubai Connect transit stop. I was taken to the Arabian Park hotel and having read some of the horror stories about the Copthorne I was pleased with my allocation. However it was not easy or clear where I was to go to at DXB to avail of the Dubai Connect offer as there is no signage for it specifically and it was trial and error that found it and not due to any help from staff at DXB. If I have any complaints at all about my flights they are mostly about some of my fellow passengers who seemed to go out of their way to make the rest of us uncomfortable and the irrational 3x4x3 cabin layouts. One of these things Emirates can change the other they can't. My final thoughts about my flights are this and one concerns the blatant disregard many of my fellow passengers had for the carry on baggage protocols. The lack of enforcement regarding carry on quotas results in overhead bins being so stuffed that some of us had no space to stow baggage of legitimate size and quantity anywhere near our seats. The other being the reliance of the IFE system to divert us from the cramped cabin conditions. Let's face it no movie is going to stop FAs bumping passengers in aisle seats or avert the ridiculous situation of a 3x4x3 cabin layout.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","John Samson","New Zealand","2014-06-05","EK418 BKK-CHC via SYD. Fantastic as usual. Comfortable 777-300ER no issues at all. Crew were superb all the way food was exceptional and the alcohol flowed freely. ICE movies and music exceptional. Arrived on time into SYD and early into CHC. Emirates really are up there with the best of them.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Aaron Chia","Singapore","2014-06-05","I took flight EK405 from Melbourne to Singapore. My Flight was at 1800 and it departed on time. The cabin crew were very helpful and its customer service was great. The personal television was big and there was a great choice of movies. The cabin lighting was great too. I took the B777-300ER and the seating arrangement was 3-4-3. It was rather cramped but the overall experience was great and I would recommend and definitely take Emirates again.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","John Samson","New Zealand","2014-06-05","CHC-BKK via SYD codeshare with QF. Departed Christchurch on QF138 737-800 plane full service ok food quality ok and served with a smile. Unfortunately we were seated right down the back by the toilet so after breakfast people queued beside us to use. Landed in Sydney then transferred to QF A330 to BKK. Old plane broken seat great crew made up for it. I don't understand why Emirates has joined up with Qantas the Emirates experience is far superior to what Qantas can offer.","","","Economy","","4.0","3.0","4.0","4.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J West","Australia","2014-06-05","I flew on 777s from Sydney to Bangkok to Dubai to Geneva. Nice food and good entertainment. The first two legs were full planes and the service suffered because of it. The staff were pretty scarce for much of these flights but they were responsive if you managed to get their attention. I thought it a bit unprofessional that they were often chatting and laughing at the back of the plane while the poor people sitting back there tried to sleep. On the last leg the plane was only half full and the service much better. But at least 20 screens weren't working at all - luckily there were lots of other empty seats to move to.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Turner","United Kingdom","2014-06-04","LHR-DXB-LHR. First flight on the Emirates A380. Compared to B777 seats were wider but legroom felt the same. Flight was quieter and smoother than B777. Check in in LHR was good with no queuing and friendly staff. Check-in in DXB no so good 20 minute queue with certain locals known to Airline staff being allowed to jump queue. Check in agent did not smile once. Boarding on both flights very efficient with no queuing or crowding on aircraft or airbridge. Service on outbound flight no so good no drinks served until after meal only one trolley drink service and no breakfast or food before early morning 6.30am arrival. Long wait for trays to be collected. Service on return better with drinks service before and after meal and light afternoon staff. Again long wait for trays to be cleared. Adequate number of toilets on flights with no significant queuing. In flight entertainment superb with good quality screen let down by poor control sensitivity.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Froggett Jerry","United Kingdom","2014-06-04","LHR-DXB-LHR with Emirates both ways on A380. Aircraft is truly fantastic as we were heading away for a last minute holiday with our son we plumped for economy rather than business which we would usually go for if we had booked further in advance however the comfort of the economy seats on the A380 is superb and fine for 6.5 hours each way. Managed 4 hours sleep on both flights which is something of a rarity for me too. Unfortunately as I've always found with Emirates seemingly irrespective of class booked the cabin crew were absolutely terrible from start to finish on both flights. Bless them they look great in their smart uniforms and clearly only better looking examples are chosen to wear it. Sadly this comes with a built in 'chip on the shoulder' which I've seen on every Emirates flight (more than thirty) which I've taken over the past decade or so. Slow surly service was the order of the day on both sectors. On the outbound flight more than two hours after departure for a meal which for a flight departing at 2040 was very disappointing as it minimised sleep opportunities. Food nice and plenty of it. A request for a second glass of wine was met by a retort from a French stewardess: ""I have more than 500 passenger today so I get it when I can"". I replied that as she had 23 colleagues on board she needed only to worry about 21 passengers and had nearly seven hours in which to do it. Needless to say my wine was forgotten and I helped myself from the galley instead. Another member of cabin staff ignored my son completely even though he is more than capable of asking for his own drinks. On the way home a two hour ground delay due to passenger illness before departure was handled by the service of half full glasses of water only. Not impressive. Sad really because the aircraft and the product is very good. Just delivered very poorly. My airline of choice is BA.","","","Economy","","6.0","5.0","1.0","3.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sheffield Susan","United Kingdom","2014-06-02","We travelled from Heathrow-Dubai-Cape Town. The aircraft was a 777 all sectors this airline has to be the most uncomfortable and over rated. The seats were crammed in 3x4x3 so narrow and with narrow aisles to. The whole experience was exhausting. The staff were indifferent and you could tell they couldn't wait to get off and avoid the suffering stares from the trussed up passengers. I would suggest think long and hard before booking if the aircraft is a 777. I understand most airlines had 3x3x3 set up which is civilised. Food was ok TV ok and all on time. Transfer at Dubai ok nothing special though.","","","Economy","","3.0","1.0","1.0","2.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","H Smith","United Kingdom","2014-06-01","LHR-DXB-HKT. Codeshare with Qantas on way out for first leg of the journey. Emirates for the 2nd keg and both sectors for the return. Very nice and able to use BA Business lounge at LHR. Had an excellent vegetable curry before the flight. Arrived at Dubai and followed signs for gate and Business lounge only to be told we were at the terminal. Signage was poor and quite a few other people made the same mistake. Phuket airport was confusing as the terminal is not well signed. Again business class so whisked through security and passport control so no need to queue. Coral Lounge at Phuket is very small and serves First and Business class it is also a lounge were you can pay to enter. NO wines or spirits are on offer was told to go outside and buy wine if I wanted it. The toilets are also a few minutes walk away from the lounge. Dubai again on way back and was told the gate was B16 (the terminal we were at). Luckily I noticed on the departure board that it had changed to A13. No announcement so not sure if anyone missed the flight as it entailed another shuttle train to B gates. New A380 plane and was very nice food etc all good as were the staff.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Sayedahmed","United Arab Emirates","2014-06-01","EK751 Dubai to Casablanca on May 8th 2014. Using miles to upgrade from business to first class on a recent Dubai to Casablanca flight I was beyond disappointed in the product and the experience from what I had considered a world class airline eager to stand out amongst its strong rivals like Etihad or Qatar Airways. Not only was the cabin crew service rude and sporadic the inflight entertainment system was faulty the first class catering was not offered and the headsets were defective. And when all this was reported to customer service there was a very passive response to the feedback. This airline was once a star but it is definitely falling from grace.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Johnson","United Kingdom","2014-05-28","Flight EK 421 Perth to Dubai 6th May 2014. I have flown the Glasgow to Perth via Dubai route several times however this was by far the worst experience economy was full and as anyone that has flown on the Emirates 700-300 will know due to the 3x4x3 seat configuration how cramped this can be. For long periods of time sometimes up to an hour despite there not being turbulence the seat belt sign was kept on so people couldn't go to the bathroom despite cabin crew walking around freely resulting in long queues when the sign was turned off. It made for an uncomfortable 10.5 hour flight. Connecting flight to Glasgow was okay.","","","Economy","","4.0","2.0","1.0","3.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Nattiya Plengkhum","United Kingdom","2014-05-27","My flights were EK16 LGW-DXB 26 May 2014 connecting EK384 DXB-BKK 27 May 2014. Ground staff both at Gatwick and Dubai were polite and friendly. Very quick and smooth checking in and boarding. Both flights were on time. Cabin crews were definitely helpful smiley and attentive. F&B were quite nice. I chose yoghurt chicken curry with rice from Gatwick and Chicken Congee from Dubai. Toilets and cabin were kept clean. Inflight entertainment with live news so many choices of movies TV shows games and music. Large individual screen though. My headset from EK384 DXB-BKK wasn't working but I got another one which was fine. It was my first time flying with EK and I must say everything was beyond my expectation. I'm absolutely impressed by their excellent services. Much better than Etihad's. Worth every penny. Highly recommended.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Manootham Steven","Germany","2014-05-27","HAM-DXB: Check-In Staff at HAM extremely rude. I had a long discuss about the weight of my handbag. EK allows strictly only 7 kg. handbag incl. Cameras Laptop reading materials umbrella. As per IATA rule those carry-on personal items can be carried free of charges into the cabin without weighing and counting to the handbag but not by EK. HAM-DXB on EK 62 (B777) late evening flight took off at 21.25 Hrs. Very cramped seats and very slow service I got my dinner served at 23.30 hrs 2 hours after take-off. After 5 hours transit at DXB airport for onward flight to BKK with EK 372 (A380). After boarding we were informed about the 2 hours delay but we were not allowed to get off the aircraft so had to sit in the full A380 (fortunately seats are more comfortable than B777) with no drink or meal service. During the delay crews were hidden and enjoyed talking with themselves in the galleys. After taking off with a 2 hours delay crews still needed another 2.5 hours before starting to serve meals to hungry passengers. Quality and quantity of food was poor. Only 1 drink was served 1 hour later. After 2 hours trays were collected with the offering of tea or coffee. Poor cleanliness during the flight toilets were not cleaned or controlled. I notified the crew that one toilet had run out of tissue but nothing happened.","","","Economy","","1.0","1.0","1.0","1.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Don Walsh","Belgium","2014-05-26","My spouse and I flew first class Christchurch-Sydney-Dubai-Frankfurt 16 November 2013. Our second flight on our return itinerary (outward from Frankfurt to Christchurch was also with Emirates in Business Class) Sydney to Dubai was cancelled due to a rainstorm at Sydney airport which meant we had to deplane after approx three hours on board and spend all night in Sydney airport waiting for our luggage to be returned and then re-queue to be re-booked on a new flight. It was an A380 so there were hundreds of people involved yet almost no Emirates Staff available or information provided. At re-check-in we asked to be re-routed to Paris rather than Frankfurt as we realised that the new routing to Frankfurt meant we would not be able to reach Brussels - our final destination by train connection the same day and so would have to stay in a hotel overnight in Germany. We made repeated requests to be re-routed and we knew there was availability in the first class cabin on the Paris flight. Yet despite all our requests nobody seemed prepared to understand our predicament or accede to our request. We also noticed that the level of service – nd attitudes of staff - differed substantially across flights. While some were outstanding such as the First Class leg from Christchurch to Sydney (probably because we were the only people in the first class cabin) service on other legs was sometimes surly and when our problems arose on the return leg we had the impression that staff were more interested in keeping us quiet and fobbing us off than sincerely wanting to help resolve our travel dilemma. For example the Senior Purser onboard suggested we use their on-board WiFi and telephone service to enquire about being re-scheduled onto the Paris flight as it was “not very expensive” - I later discovered a €50 charge on my credit card statement! Upon landing in Dubai we enquired with ground staff about changing to the later flight to Paris but Dubai ground staff shouted at us that we were obliged to take the Frankfurt flight as our luggage had already been checked through to Frankfurt and that we would have to pay penalties for changing our routing. So all in all we have at best mixed feelings about our Emirates Experience in-flight given what was supposed to be the trip of a lifetime in First Class but definitely disappointed at their mediocre response to a fairly simple request to be re-routed and lack of customer care afterwards. All-in-all we probably will not be travelling with Emirates again.","","","First Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","N Williams","Spain","2014-05-26","BKK-LGW-BKK. The aircraft are fairly new and in good shape as you'd expect. The service is very hit and miss mostly a miss. On one leg shortly after takeoff the crew distributed promising looking menu cards but this was just a tease since no food materialised until almost 5 hours into a 6 hour flight. The purser spent the flight in and out of the understair workstation adjacent to my seat on the A380 slamming the door each time. When the food did arrive it was poor. On another leg the food was served in the first couple of hours and was very enjoyable being salmon and mashed potatoes. They seemed quite happy to bring the odd glass of wine throughout all the flights. On one leg we were bussed to the aircraft at Dubai which was strangely parked in a very remote part of the airfield. All those gates at Dubai and we end up having a 20 minute bus ride and climbing steps to the aircraft. The customer service at Gatwick was very poor. Although the ground staff had all week to advise me of a requirement regarding my return flight (I visited their desk on several occasions) they failed to do so and waited until I arrived at check in with all my bags and then turned me away. If you have cause to contact Emirates with a complaint after you've flown they seem to be very reluctant to provide email addresses or forms for this purpose.","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Johncock","United Kingdom","2014-05-23","Flight from Perth (Australia) to Dubai did not meet expectations. Despite the airlines supposed reputation the food quality and choice was very poor. The touchscreen was insensitive and caused considerable frustration when trying to select particular films or music. Most notable the staff were surly and generally unhelpful. This was one of the worst flights I have ever endured !","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Navindu De Silva","Sri Lanka","2014-05-23","Colombo to Amsterdam via Dubai and Paris to Colombo via Dubai. Food was fantastic excellent inflight entertainment. Staff very attentive will use Emirates again. Flew in A380 as well.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Teles","Portugal","2014-05-21","Lisbon to Luanda via Dubai. In the past I used TAP Portugal to go Luanda but due to delays high fares old aircraft and poor service I changed. Emirates is a cut above the rest flights were on-time main leg on way out was on a modern 777 very nice and more space than competition food was delicious crew professional and helpful. I can't remember any other carrier proactively offering so many drinks and refills in economy class.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","L Robin","Thailand","2014-05-20","BKK-DXB-FRA-DUS-DXB-BKK . Limousine chauffeur on time Qantas lounge in BKK as Emirates under renovation excellent day flight to Frankfurt no amenities but its a day flight so no problem good choices of entertainment. on my return I pampered myself in First amazing service and I had the best sleep of my life up in the air. excellent food and wine list. Crew as usual very helpful and nice.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Stijlen","United Arab Emirates","2014-05-20","CPT-DXB Boeing 777-300. Comfortable flight friendly and efficient cabin crew. Lunch & dinner serving outstanding. Staff made the flight as pleasant as possible. ICE inflight entertainment system with excellent choices.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Richard Ciszewski","Australia","2014-05-19","PER-DXB-HAM. My first experience with Emirates Business Class. Started very well with the Chauffeur car. Staff at check in good. Lounge nicely presented. IFE in my seat did not work. Luckily seat next to me vacant. Impressive looking seat was surprisingly narrow and no elbow room. Found it hard to get comfortable. No amenity pack offered on either sector all the way to Hamburg. Found it very difficult to choose something I wanted to eat. Food too middle eastern with no choice offered friendly crew. Lounge in Dubai awful. Probably the worst I've had for a while. Far too overcrowded. HAM-DXB-PER: Chauffeur pick up lounge nice but hard to find. Much better flight than outbound. Same issue with food although this time I ate in the lounge where the food had more of a western flavour to it. Staff friendly and helpful. Different seat with better elbow room. IFE is a little awkward to use. My bag was damaged on arrival in Perth. The baggage services team in Perth were very helpful and my bag was replaced. As a Qantas frequent flyer this was a rewards trip so I'm not too devastated by the experience. If I had to spend full price on a business class fare I would probably look elsewhere. The lounge in Dubai and the seats being the major turn offs.","","","Business Class","","7.0","1.0","5.0","2.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Derek Salter","South Africa","2014-05-18","CPT to LHR via DXB in economy. Two full planes Boeing 777 and A380. Staff excellent helpful and pleasant. Both arrived early or on time. Boarding done by row numbers and well controlled. Seating on 777 narrower but I found more comfortable than the A380. Entertainment vast and varied. Food ok. But why do airlines still insist on providing hot breakfasts in the very early hours which are so unappetising. My poached eggs could have survived a set at Wimbledon! And three hours before landing at 4am when I had just got off to sleep - surely no need. I can't believe passengers want this - a light and healthy snack 90 mins before landing would be more preferable. Going for fruit platter meals in future. Off loaded at LHR quickly and despite a busy terminal through immigration and customs within 30mins of landing.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Alan Millward","Spain","2014-05-18","MAD-DXB-BKK Business Class (Frequent Flyer Gold Card holder) traveling approximately bi-monthly for over two years. I've noticed a marked deterioration in quality on this service and my last two flights have had problems which need bringing to the attention of a wider audience. I note from comments on this site that others have noted a similar deterioration in service on Emirates. On the first flight I was double charged by the airline. When I pointed this out to the Service Center I was initially told I was incorrect. After a second e-mail and a delay I was informed by another individual I had to prove that I had been overcharged. When I did this I was then told by a third employee to enter certain information via the web to obtain a refund. I tried several times but the information was clearly wrong. After a further delay a fourth employee suggested I was entering the data incorrectly. I tried again: same result. I then asked the matter to be escalated. No reply. Eventually after further e-mails a fifth employee agreed that the matter should be escalated. Over a month later I received an incomplete refund and a lame excuse for an apology. On my last flight EK385 the service was awful. My breakfast was initially not delivered. After trying to attract the attention of staff my meal some 45 minutes late was slammed down; it was as might be expected after being allowed to stew for that amount of time inedible. After asking for the Purser a 'Senior' eventually arrived who tried various displacement techniques to avoid apologising. I eventually forced an apology and was asked if I wanted 'something' (unspecified) to replace the disgusting plate. By this time the plane was descending. I asked again to see the Purser who eventually turned up and mumbled on about 'the girl' who was responsible. She disappeared to make the safety announcement prior to landing and I never saw her again. I have received no recompense. I would suggest that if you experience problems on Emirates don't expect prompt service genuine apologies or any recompense. You will have to deal with an obstructive Service Center staffed by arrogant and essentially incompetent individuals and an on board 'crew' who regard themselves as a superior class of persons who unless you are prepared to ingratiate yourself find providing a service beneath them. As there is ample choice of airlines on this route I certainly wont fly Emirates again and would advise caution if anyone is considering it as the alternatives which I have recently sampled are infinitely superior.","","","Business Class","","1.0","5.0","1.0","1.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C Mati","Australia","2014-05-17","SYD-AKL-SYD and SYD-AKL-SYD my work booked these flights. To say the staff are rude is an understatement. Onboard staff were only interested in quickly serving the meals and you didn't even have time to finish eating off your tray before they whipped them away. Any rubbish left over they weren't interested in picking up with their precious little fingers. I buzzed for duty free for an hour and asked 3 people if I could buy some and kept getting told ""I'll tell the girl I'll tell the girl"" or ""she should be coming through"" only to find that ""she"" couldn't be bothered. Ground staff at both airports were rude and I was looked down on (it felt) for a being a Qantas business customer. Rude arrogant staff.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sally Collins","United Kingdom","2014-05-17","LHR-Auckland- LHR via Dubai April/May 2014 in A380. I thought the comfort of the A380 economy seats was better than other planes entertainment fantastic service good. The food wasn't always to my taste but that is my problem. All legs of the journey were on time would recommend.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Don Coleman","Australia","2014-05-17","BNE to FRA via DXB. Staff pleasant helpful and enthusiastic. Aircraft clean and looks modern and well maintained. Well stocked personal minibar. Punctual. Great food IFE is fantastic. I've done four flights with Emirates and will continue to fly with them. Pity they don't do transPacific flights to US/Canada.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Iversen","New Zealand","2014-05-16","ARN-AKL via DXB and SYD in Business. Very comfortable lounge in ARN. Clean aircraft ARN-DXB with attentive and pleasant FAs but come across as a bit inexperienced. Slow drink service during dinner and food ok but not great. The Business seat a bit cramped for my taste. Had the Dubai connect service at DXB (because of a long lay-over the airline puts you up in a hotel arranges transport and visa for you) and that was great. Nice to have a good bed for the night in an excellent hotel. Immigration into and out of Dubai very quick. Lounge in DXB was excellent (have a hard time understanding all the negative reviews about this - but admittedly did not use washrooms or showers. Food was great). Flight from DXB to AKL via SYD in 380. Excellent seat. Again very pleasant FAs but again somewhat inexperienced appearing. Again very slow drink service. Was given a before dinner drink. Then no drink with the starter but with the assurance that it was coming. It came when the starter was finished. Then the main meal arrived but no drink. That came after the meal was finished. Those things are not the end of the world but it comes across as somewhat unprofessional. Lounge in SYD was fine with nice shower and flight from SYD to AKL had a new crew that seemed more experienced. Overall though I was pleased especially considering the cost was significantly lower than on competing airlines. So in spite of missing out on a glass of wine or two I will do this again.","","","Business Class","","7.0","3.0","3.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Parker","United Kingdom","2014-05-15","Auckland/Dubai/LHR economy connecting flight EK 1 to LHR delayed at Dubai for over 1hr but no explanation given by ground staff in fact appeared unprofessional not until on the aircraft did you get an adequate response from the captain who gave a full explanation. By coincidence my leg from Heathrow to Dubai was also delayed exactly 2 weeks earlier so wonder if they have a scheduling problem. The A380 is a huge aircraft and with its size comes big logistics the cabin crew were not particularly attentive and water for such a long flight was offered very infrequently and the service was not anywhere near the service I had been given by Asiana Airlines to Auckland a year earlier.","","","Economy","","6.0","4.0","2.0","2.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Jenkins","United Kingdom","2014-05-13","I travelled from Manchester to Hong Kong via Dubai. All flights were on-time the aircraft were modern clean and the food was good. The crew were professional friendly and helpful.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Yasemin","Netherlands","2014-05-11","I went from Dusseldorf to Singapore and back with Emirates. The service was great! One thing I really liked was that the cabin crew members were very open towards me. They weren't treating me like a customer but like a friend. The food was excellent as well and the seats were provided with TV's. There were lots of films and music to pick. The cabin crew also provided us with blankets before we started flying. This was excellent since I wanted to sleep immediately. To be honest I can't really say anything bad about Emirates. Great airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Kevin Phillips","New Zealand","2014-05-11","Auckland-Melbourne-Auckland. Both flights on time. Food and service excellent. Like the bar at the back of the A380. Small problem with seat on the return leg soon fixed by moving to other seats.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Joann Johnstone","United Kingdom","2014-05-11","Dubai - Male 22nd February 2014 Flight EK0652. On the morning of 22nd February we boarded the flight in Dubai at the correct time despite their being some fog in which cleared by approximately 10.30am. We were held on the plane for over 7.5 hours and then had our flight cancelled and were disembarked. Told that once we left the plane an Emirates attendant would be waiting to show us where to go. After we left the plane we went through the airport doors to be offered two options 'arrivals' or 'transfers' and no-one had any idea where to go and no help was available. We saw a few Emirates staff around and when we went to them asking for assistance they just shrugged their shoulders and said we had to queue up at the desk. We queued for 2 hours and when we finally got to the front we were told that no information was available and that we had to come back in 20 minutes! We asked about hotel accommodation and was told that all hotels were booked. The lack of communication was terrible no announcements made no apologies. Finally after an exhaustive night and at about 4am Sunday we were told that everyone would not be able to fly until Monday. This debacle carried on until about 5.30am when we were told that we were going to fly after all at 11am Sunday. The journey took approximately 42 hours which should have been a four hour flight. The absolute worst part was having absolutely no information forthcoming - it was an absolute disgrace.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","W Doralt","Germany","2014-05-11","We were disappointed by the standard of the flight from Male to Dubai. The plane was old old entertainment system (not very responsive and outdated quality also the Arabic subtitles in large size could not be switched off) and all interior a bit worn off. One would not expect it with this airline. Food was mediocre at best and the preferred choice was gone before our row was served. Drinks (non alcoholic and alcoholic) were all fine though. Toilets: Two toilets out of soap relatively soon after the start of the flight. Not great also in terms of cleanliness. Floor: Worn off but mainly disturbing because staff did not collect / pic up plastic debris fallen on the floor during the flight. Main ground for disappointment was the broken tray (46G) preventing you from eating (nothing could be put on the tray without falling / sliding off). Staff apologised but in the end though they were friendly that does not take away the inconvenience and as the flight was full (at least in econ.) a change of seat was no option.","","","Economy","","2.0","1.0","4.0","4.0","2.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","L Dalton","Sweden","2014-05-11","This airline was not at all child friendly and we had many problems. The transit in Dubai involved a bus trip over 30 minutes long standing in a hot stuffy bus. Some of our kids were given activity packs on the aircraft and some were not. The allergy meals although not containing the specified allergen contained many other common allergens such as eggs fish and seafood. The meat for these meals was always fish. We did not receive the diabetic meal we ordered on every flight. Staff on the A380's are immature and more concerned with enjoying the trip themselves and their own comfort. No drinks were offered between meals on the return A380 flight. The crew spent their time gossiping in the service areas. Our flight on the return trip was changed and we weren't notified until we tried to check in. These are just some of the highlights but overall the experience was very stressful.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sharon Mae","Austria","2014-05-11","VIE-DXB after taking off the bassinet on the wall was installed quickly amenity kit distributed and even blankets with collectible monsters. When I asked the crew to fill up our babybottle with hot water this was done in less than 10 minutes. DXB-MNL the crew seemed very tired and unmotivated. I am just wondering why the ""sparkle"" of the crew was missing? Even at the flight back the crew was so-so at the first leg but at the second leg they tried their best. Emirates takes good care of their passengers food service excellent ground handling (handled by Austrian Airlines in Vienna) was great as the Supervisor blocked the seat next to us so we could rest better and I think its a big plus for Emirates that they lend Strollers in DXB to families.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dave Houlihan","United Arab Emirates","2014-05-11","DXB-ARN-DXB. Biz class return In short both these flights were of a high calibre especially the return leg on the 08/05 ARN-DXB the Purser was an English lady who is a total asset to the airline. Her manner with passengers was professional yet friendly and she and her team gave an excellent service. Both legs service was top notch flights on time and arrived early. ICE as usual had the latest movies and seat comfort superb. My only small gripe again is the food Biriyani in Biz class is not acceptable  I chose the Veal which was chewy and tough and had to return it. Wines were good. Failing that a great set of flights!","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Dickinson","United Kingdom","2014-05-10","London Gatwick - Dubai EK016 1/5/2014. Dubai - Kuala Lumpur EK346 2/5/2014. I have been using Emirates for several years and have found little to grumble with until recently. I have flown primarily between the UK and Far East transiting via Dubai. Fares have generally been cheap and the service and food has been passable. I was upgraded to Business class on a couple of occasions but really wouldn't rate it as being much better than Economy class. I flew with them in Jan/Feb 2014 and again on this current trip May 2014. I would have to say and in line with most other reviewers the service has gone downhill dramatically. Boarding the plane was organised and orderly in London Gatwick but quite haphazard and chaotic in Dubai. On both flights food seemed to be served in a chaotic manner. The stewardesses appeared to be a mixture of Qantas and Emirates staff and were often at odds with what each other was doing. They appeared quite stressed at times and were curt rather than polite with inquiries. Emirates staff have never been as polished or professional as MAS staff and from my observations a certain level of rudeness/frustration has crept in and is very noticeable at times. One of my biggest bug bears is that they no longer ask passengers to right their seats to enable people to eat their food in comfort. I quite often end up eating in an impossibly restricted space. Asking a Stewardess for assistance to rectify this is not always responded to positively. The choice of food doesn't seem to have changed for years and has become boring if not unpalatable at times. Travelling in Economy is no longer a pleasure and the term cattle class feels more apt these days. I stopped using Malaysia Airlines years ago because of the cost of their flights and poor service at that time. When I started using Emirates I began recommending it to all my friends because of the level of service and affordable fares. I probably will continue to use Emirates but would consider other options such as MAS Qatar Etihad and Turkish Airlines all of which appear to be doing well in the ratings. I certainly would have misgivings about recommending Emirates to friends at present.","","","Economy","","4.0","3.0","2.0","2.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Rob Butler","United Kingdom","2014-05-10","LGW-AKL in First A380 all the way. As usual an extremely good product extremely well delivered. Pricing out of LGW was more competitive than via LHR which is nearer my home but the included chauffeur service meant the added distance and time were negligible. The lounge at LGW despite being under renovation still served top-class food (as do most EK lounges worldwide) with an impressive Margaux to sip. Staff were very courteous. All sectors (LGW- DXB DXB-SYD and SYD-AKL) were excellent - slept reasonably well superb selection of modern films on the IFE high quality cabin crew. The shower spa is a fantastic luxury that I continue to thoroughly enjoy every time I use it - it's a real boon on such a long flight to be able to shower at the time you want to help adjust your body clock for your arrival. I'm not a fan of the First Class lounge in the A380 terminal at DXB it feels completely soulless and the shower was only lukewarm - the second time I've experienced this. The massage in the spa was good though. Return AKL-LGW was almost as good as the outbound. However the menu was limited and repetitive - lamb and chicken biryani on all sectors. Although there was also a pasta dish this was not really the level of variety and quality I expect when flying in First for more than 24 hours. Thankfully a bit of creative thinking with the starters (including the excellent mezze and generous portions of caviar) meant I was certainly not going to be left hungry. Simple things like freshly-prepared toast are also very welcome though I wish they would introduce ice cream. One slight niggle is that I asked for a large bottle of water when I boarded and was told there only 6 for the entire flight so I couldn't have one moments later another member of cabin crew came up and offered one oblivious to what I'd previously been told. Overall though cabin crew were even better on the return leg especially between Brisbane and Dubai. Boarding for the final sector B777 DXB to LGW was a farce and the one real let-down of the trip. I was called from the lounge at 0710 for an 0800 flight then had to wait for thirty minutes in two different holding areas until they could bring a special bus for the first class pax (frankly I'd rather have just got on a normal bus and been able to relax on the aircraft) which then took more than 15 minutes to crawl around the airfield. All in all though Emirates First continues to be by far my preferred carrier to New Zealand for its mix of quality service and cost.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Lautwein Christof","Germany","2014-05-10","DUS-SIN-DUS. Again full score for Emirates! It's simply the best. Perfect friendly and attentive crew very good meals no delays wonderful inflight entertainment. Recommend to use also the free Chauffeur service to make it even more convenient.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Kok","United Kingdom","2014-05-08","Been travelling Emirates for a year and on 3 occasions (all from London to Kuala Lumpur). Overall experiences have been good except for our recent flight last week. As before we booked our seats online but one of the seat was changed without our knowledge leading us having to re-booked/changed both our seats to one which we are unhappy with. Check in staff on the day was unhelpful. We will be flying again early June to Kuala Lumpur but will give Emirates a miss on this occasion as the protest. We will consider Emirates again next year.","","","Economy","","4.0","3.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Pagan","Greece","2014-05-07","ATH-DXB-ATH. Arriving at check-in flight was overbooked in economy. They offered me an upgrade to business at 300 euros per sector. During booking business class price was 1300 euros so I stayed with J. An A345 the seat was comfortable and pitch just ok. Catering ok but really nothing special. Crew very attentive IFE the typical ICE on EK which is not my taste. Variety of movies limited. Flight arrived on time. Return a different story. Again overbooked flight and the same offer. Still on J class on a 777-300. Boarding and a bus ride that literally took 37 minutes. Nice tour of the airport! Flight departed with 30 minutes delay due to the bus ride as we got into the plane 5 minutes before the STD. Same thing on catering and seat. This time crew was a bit uninterested and robotic. Arriving in ATH and we have to wait for our bags more than 25 minutes. All in all an average experience. Next time and my schedule permits I will try Etihad or Qatar as their ticket price is a bit lower and inflight service seems to be better than EK.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","E Wright","Hong Kong","2014-05-05","Emirates had become my airline of choice because of the great seats and entertainment system on their new A380's. Until my most recent flights I also found their service and food to be among the best. However on my recent flights from HKG to DXB and DXB to Dublin I found both the food and service to be awful. Their switch to serving food in J class on open plates is a disaster. The food ends up lukewarm and dry. I much preferred the sealed container. The food was bland and tasteless. The cabin attendants on both sectors were pretty indifferent. On the second sector service was particularly clueless with wrong orders and lack of apology. I might just look for other options next time I fly. One thing also to bear in mind if you can avoid it - the HKG-DXB route flies over Bay of Bengal. Turbulence here as on my flight can be fairly rough during monsoon season. Also for some reason we had to be bussed to the gate when we reached DXB. The ground journey took 20 minutes. The place where we were dropped off happened to be the confluence between T1 and T3 and as a result a lot of transit passengers headed off in the wrong direction. A frustrating mistake to make at midnight when you are already tired.","","","Business Class","","4.0","5.0","1.0","1.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Deane Louise Belinda","Australia","2014-05-05","EK 413 AKL-SYD 13 April Business Class. Disappointing service and poor hospitality. Emirates appear to have lost their former sparkle. Problems started at the Emirates Lounge in AKL where numerous Qantas passengers were denied entry due to different rules applying to status levels and guests. Emirates staff looked particularly anguished dealing with the number of complaints they had on this occasion. The Lounge was full to capacity and it was difficult to find a seat with flights going via Brisbane Sydney and Melbourne all around the same time. However the food in the lounge is exceptionally good compared to competitor offerings at the moment. Onboard the business class standard on the A380 was poor in hospitality comparison to current competitors. Young inexperienced staff surprisingly lacking basic etiquette and manners. Staff looked tired and despondent. During the flight I was either served twice or not at all. Despite the new A380 I was surrounded with broken and depreciated equipment. Meal service very average. The staff just seemed to want to rush and close down the service as quickly as possible. The pricing is definitely competitive and if hospitality isn't important and you just want to nod off this could still be a good way to travel. For me the quality is just not good enough in hospitality for business class. Its not just about the IFE and the swish seating capsule. The outbound flight with Air New Zealand may have lacked the latest technology and wizardry in cabin design but made up for it in spades in terms of hospitality professionalism and overall comfort. Have used Emirates a couple of times over the last few years and couldn't fault them previously. Will avoid them for a while. Clearly lost something as I didn't feel looked after on this occasion.","","","Business Class","","2.0","3.0","1.0","2.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Jo Smith","United Kingdom","2014-05-05","Birmingham-Dubai-Bangkok-Sydney-Christchurch NZ 19 January 2014. Economy. Nice food and good service. Birmingham - Dubai was a 777 (2 class) and we had bassinet bulkhead seats row 8 which gave lots of legroom. Dubai - Bangkok was the A380 which is super comfortable we had bulkhead behind seats next to the midships galley. There was some noise from the galley and there is a locker above the seats which is not great but we were comfortable enough. Bangkok - Sydney was with Qantas this was the least comfortable as plane was older. Although Emirates is Qantas partner you cannot pre-assign seats for Qantas flights so these were our least good seats. Sydney to Christchurch was again a 777 and not full so I again sat in row 8. I believe that Emirates does not make the (777 2 class) row 8 bassinet seats available until airport check in. If there are no babies needing them you can ask at the gate to move into these seats and if you are a frequent flyer you may get moved It worked for us.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Lyde","New Zealand","2014-05-05","EK 418 - QF 8418 - Bangkok - Sydney. Seats - 17A 17B 17D 17E 17F + Bassinet for baby. 24/04/2014. When I saw I was Emirates coming back from Bangkok I was very happy as I had heard great things about them. In the end it was a disaster. Couldn't check in all the way through with my family at Phuket so had to wait until a desk opened in Bangkok then best part of 45 mins. Once on the aircraft we had been split up so cabin crew tried to sort this out but a very large person who had booked the seat insisted having it. It was sorted in the end but took a long time. As for the seats they where like rocks to sit on for any time. I was amazed that the cabins have large screen that keep coming on and off telling us here we are. One was directly over my 5 month old Granddaughter and every time it came on it woke her up. Even with the eye shades provided for passengers the bright light came through making it impossible to rest or sleep. Over all very disappointed.","","","Economy","","2.0","1.0","3.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Gromek","Poland","2014-05-04","On a recent flight on 22 April from Warsaw to Guangzhou via Dubai (EK180) I was upgraded to Business Class. Finally I get to sample the much advertised Emirates Business Class. The Business Class was full and so was the entire flight I assume. The welcome was the usual that you get with the welcome drink but none of the staff offered to take my jacket. After take off the bar service started quite late. There was a wait of approximately 40 minutes. The second round of drinks took ages. I had ordered a second whisky which the staff conveniently forgot. I had to remind to which I was given a curt unapologetic ""it's being made""! That too by the chief purser a lady in her 50's. During the meal which was nice the wine came only once. I had to remind the stewardess to fill-up my long empty glass. The staff was not well-informed about the plane either. I asked one if it was the new 777 to which she replied that she did not know. She never bothered to find-out and inform either. I can say one thing about Emirates. The hardware is there but the 'software' still needs to be updated. Staff training on customer satisfaction has to be intensified. I would not recommend anyone to buy the Business Class unless it's only for the additional comfort. Service is definitely lacking. Wonder what the First Class is like. Taking into account my experience in the Business Class I am certain the pampering is non-existent. Frankly I prefer Lufthansa. The service in all classes is very good and that keeps you aching for more.","","","Business Class","","6.0","5.0","2.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Killen","Switzerland","2014-05-04","Flew from Zurich to Tokyo via Dubai. The flight was efficiently handled. B777 on the way out was fine though the seating was not better than normal. A380 from DXB to ZRH had noticeably more seat space and was remarkably quiet. Meals were exceptionally good but service was patchy. Not everyone got coffee maybe the team needs to bring in some f/b to improve there.","","","Economy","","8.0","4.0","2.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Franz Koepernik","Germany","2014-05-03","Flight EK050/EK705 in Economy Flight EK706/EK051 in Business. Used special EK offer for business class. From MUC to DXB and back A380: comfortable seats with enough leg room even in Economy! DXB to SEZ a very different story: A340-500 with really cramped seating in Economy seats in Business on SEZ to DXB are not lie-flat and not comfortable. Food ok on 3 legs but worse (with old bread) in Business on SEZ-DXB leg. However can not understand the policy of EK to serve breakfast on a night flight at 3am on DXB-SEZ leg in Economy whereas the C-Cl and First Class Pax could sleep. Crew in general were polite but seemed very unorganised with bad service in Business Class on SEZ-DXB leg: they just served coffee and tea after breakfast with no refills and no additional drink rounds or offers. Personally addressed in C only on the DXB-MUC leg but also forgot after dinner to serve coffee or tea and the chocolate to me and my wife. In MUC they had troubles fixing the airbridge at the upper deck which resulted in late disembarking of all C and F-Class pax so at the passport control all Y-Pax (almost 300-400) were in front while the priority baggage was already on the bag carousel. IFE as already mentioned before: wonderful but not working properly on DXB-SEZ leg.","","","Economy","","6.0","3.0","3.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Adams","United Kingdom","2014-05-01","Flew LGW to SYD via DXB then Perth to LGW. All four flights were on time and pain free. Able to book seats on all flights well in advance and choose rear doubles on 777-300s which gave additional space albeit with crew reserved seats behind. Caught up on most of the films I had wanted to see for the past 6 months and a few more beside. Very good quality meals with real metal cutlery provided. Rest rooms were kept clean by flight crew who were always available to offer service - although not too difficult when they are only just behind you! Love to get the chance to fly Emirates again. Wish they flew direct to USA from London!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Patel Rashied","United Kingdom","2014-04-30","First problem on EK018 only 1 USB port worked between 3 seats. When I placed the food tray down there was remnants of the last meal and coffee stains all over it. EK805 delayed approx. 2.5 hours combined with delay in immigration caused me to miss my connecting flight in Jeddah resulting in a 9 hour wait for a place on connecting flight. I arrived at my destination in Medinah 12 hours after I was supposed to. EK802 delayed 1.5 hrs from Jeddah. I ordered Asian veg meal but was served an omelette with sausage. EK017 delayed 15-20 mins causing me to miss my train which I had booked before travelling. The food on the outward journey was very bland but on the flight to Manchester was wonderful. The only consolation is I was travelling alone and not with my family.","","","Economy","","3.0","5.0","3.0","2.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","G Santi","United Kingdom","2014-04-30","LHR-DXB-LHR in Y on A380 - for leg room and width still the best in economy on this plane - I'm 6'3 no problems on a 7 hrs flight. IFE excellent as always. Food - EK have changed there attractive economy meal tray set ups to all half size trays and very standard shape dishes - food still good but no room to move things round and very charter carrier style - shame! Although £391 return to DXB cant complain at all.","","","Economy","","8.0","5.0","3.0","3.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Williams Anthony","United Kingdom","2014-04-30","MAN-DXB-HKT in business. Excellent in every aspect. Picked up at home by driver lounge facility at Manchester were most impressive. Comfort levels on 777 were very high and better than on the A380. EK will be my airline of choice in the future. The whole experience was of the highest standard but spoiled by the lamentable security staff at Manchester. This was beyond the control of Emirates.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dianne Gough","Australia","2014-04-30","Dubai - Brisbane. We were incredibly lucky to find our economy cabin only half full so were each able to have a row of seats to ourselves and could stretch out and relax/sleep. Cabin staff were wonderful. We had just come off an Emirates flight from Paris to Dubai where the cabin crew bickered and insulted each other so were pleasantly surprised to have friendly and helpful crew on this leg. Food was good. Drinks were provided regularly throughout the flight. Toilets were kept maintained. Staff were attentive and came promptly if called. I hope our flights in June/July with Emirates are as good as this one.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","F Mastrolia","Italy","2014-04-28","MUC-DXB-JNB - Very good experience. Great A380 and Boeing 777 clean bright and colourful inside good seats. Wonderful entertainment on flights. Great food and drinks. For veggie very good meals (asiatic and lacto-ovo). Nice the idea of the menu printed for each passenger and the stickers to put on seat to remind staff to wake you up if fallen asleep during meals time! A sweet fragrance applied to the cabin before departure pleasant! The service quick and complete. Crew members very helpful smiles in each circumstance and well-instructed. Toilets often cleaned up. We had a great sleep with the little lights on the top of the cabin and awoke with soft orange pink lights in the early morning.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Samonte","Australia","2014-04-28","Fortunate enough to fly EK without going to Dubai flew MEL-AKL-MEL aircraft on both ways were the A380-800 very good experience on both ways both on time. Food was fine FA's are very attentive the ICE entertainment was top class. Would fly them again in the future and would highly recommend them at least on this sector.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Raje Rohit","India","2014-04-27","EK503 Bombay to Dubai newest 777ER300. Left around 15 minutes late but arrived on time. The newest 777ER300 had the ultra-modern ICE (Information Communication Entertainment) System with touch-enabled extra-wide screens. Remotes were looking like Ipads. State-of-the art InFlight Entertainment system. The aircraft was new and looked very clean. Everything was in perfect order. There were star like mini-lights on the passenger walkway ceiling which gave a calm effect. Ground crew were very helpful and answered all queries. The Cabin Crew were extremely helpful friendly and responded to all requests very quickly. Unlike other airlines Emirates has very comfortable seats with plenty of leg space in Economy. The Business and First class portrayed infinite luxury never seen before in any other airline. The food was very appetizing. The food is selected according to the flight route which means that the food is selected according to the cuisine of the departure and arrival cities. I had the Chicken Biryani and it was the tastiest Chicken Biryani I have had so far!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Wadhwani Preeti","United States","2014-04-27","DXB to JFK On A380 Business Class. Special check in counters for business class and the lounge had nice food choices. Spectacular service inflight with excellent food choice and wines. FA very attentive and very comfortable seat the best airline so far.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Michael Gardiner","United Kingdom","2014-04-27","EK20 MAN-DXB overnight on 25-26 April (B777-300ER) connecting with EK863 DXB-MCT on 26 April (A330-200). The chauffeur service arrived promptly at my home and as always was immaculately turned out. Our drive to Manchester was made tedious by heavy Friday traffic but the driver handled everything calmly and with good humour. At the terminal I was checked in swiftly and 20 minutes later was in the Emirates lounge (this included time spent picking up some last-minute purchases). Boarding was on time and the flight left slightly early. After watching a film and enjoying supper I got 4 hours solid sleep waking up about 50 minutes out of Dubai. We landed a few minutes early and it took only 20 minutes including the security check to get to the gate for my connecting flight despite this leaving from Concourse C and the arrival having parked right at the end of Concourse B. The flight to Muscat had particularly personable cabin crew; we were on time and for a change I even had a light breakfast on this 40-minute hop rather than falling asleep! In all a perfect trip: no fuss no worries. I make this journey every 5 weeks and this was the kind of faultless seamless performance that sets Emirates apart and makes my regular 'commute' to Muscat much more than merely tolerable.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mirza Umair Tanveer","Pakistan","2014-04-25","I flew KHI-DXB-JNB and return same route. This time I flew London Gatwick-DXB-ISB. The aircraft's were new and tidy. But the toilet had a broken handwash and it was not that clean. I was not provided with headphones and had to ask for them. Staff were not attentive and seemed in a rush. Secondly I asked for water the cabin crew came after such a very long time. The food was good but the service was not enough good.","","","Economy","","5.0","4.0","2.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ritchie Craig","Australia","2014-04-24","EK404 Dubai to Singapore 777ER300 14 April 2014. Left around 30 minutes late but arrived on time into Singapore. Cabin crew excellent meal was excellent with the crew constantly wandering around the plane handing out drinks and snacks. In flight entertainment was excellent. The trip was just on 8 hours long during the day but thanks to the service and IFE the time flew by.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Ahmed","United Kingdom","2014-04-24","NCL-DXB-DAC-DXB-NCL. Departed from NCL on newest 777-300ER with newest ICE system flight very full but experience was overall pleasant. Catering from NCL is generally always good there was nothing to complain about and staff were efficient and generally good if not over-friendly. Flight from DXB-DAC was on time and again very full on older 777-200 with older ICE system. Cabin Crew on this sector were excellent however and even checked in on my mother who had been upgraded to Business Class for us. Toilets in ridiculous state given 4 hour flight but again due to clientele rather than crews fault. Return was on Christmas Eve and surprisingly busy flight from DAC-DXB. Return flight is always over-timed by an hour - meant we didn't get on to the plane until an hour after arriving at the gate. Flight was on newer 777-200ER with newest ICE system. Cabin service was efficient and brusque if not necessarily very friendly and inflight catering was ok. Arrival into Dubai was early and the airport was very quiet - we had a wait of more than 4 hours for connection to NCL - so collected our complimentary food vouchers from transfer desk. DXB-NCL unusually on 3 class 777-300ER with newest ICE system. Cabin Crew were unusually mostly British due to a lot returning home for Christmas break. Catering was disappointing with choice particularly breakfast offering but otherwise pleasant. Arrival into NCL was late and held on tarmac for rather unusual amount of time before being parked at remote stand and bussed to terminal. Baggage out promptly. Would use again based on this experience - the sector DAC is never an easy one and on the whole Emirates made the experience rather more tolerable than it can be and the price was incredible value for money especially long-haul from a regional UK destination.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Ritchie Craig","Australia","2014-04-24","EK355 Singapore to Dubai A380 10 April 2014. We had aisle seats the service was excellent with an excellent meal. Inflight entertainment was extremely good with a vast selection to choose from during the 8 hour flight. Flight left a little late but arrived on time into Dubai at 0.55. Cabin crew very attentive and provided great service to those of us in cattle class throughout the flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Martina Cooper","Australia","2014-04-23","24 Jan 2014 EK412 Dubai - Sydney. I am well travelled and have experienced many airlines but this was the worst in terms of staff inexperience and rudeness. The service was appalling with a young rude and inexperienced cabin crew. I had to ask to have my food tray removed on two occasions. I had to ask for coffee and when it arrived without apology it was cold. There was no help with overhead storage. They need to take notice of customer complaints.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Petersen","United Kingdom","2014-04-23","BHX-DXB-KUL. Probably the worst long haul flights I have had. Emirates seems to have deteriorated considerably since my last trip in 2010. Outbound flight was spoilt by passengers who wandering about the cabin visiting friends/relatives at all hours of the night and were not controlled by the cabin crew even when seat belt signs were lit. Although things were better on the return legs staff seemed generally disinterested and demoralised. Food service was very slow (over an hour to serve breakfast). Drinks were served after the meal rather than before. Altogether a very disappointing experience.","","","Economy","","1.0","2.0","1.0","3.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Duguy","France","2014-04-22","Flew EK 74 EK382 business class April 6. Cabin staff good although noticed difference of service between the 2 flights in term of welcome I am a skywards member and the ""welcome back"" when you board not always there. Toiletries pouch given on one sector not on the other why? Where EK fails miserably is on ground staff sometimes rude and not really concerned with passengers experience and well being Late departure from CDG (accepted) which meant missing connection in DXB although promised that we would make (unacceptable) and late departure from DXB (unexplained) which meant missing connection in HKG and refused access to Lounge for 12 hours wait.","","","Business Class","","2.0","4.0","4.0","4.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Joseph Cunningham","United Kingdom","2014-04-22","I've flown Emirates on a regular basis for 8 years and up to 2 years ago I had no real problems and planes were never delayed more than 5 or 10 mins. However in the last 2 years I have increasingly experienced delays which coupled with the ludicrous different terminal and concourse situation at Dubai has led to problems in transfers at DXB. My last two trips LGW-DXB-Bkk involved 4 sector flights each and in those trips only one flight was on time. Last night I flew DXB to LGW on a A380 (500 passengers) arriving at the boarding gate 45 mins before departure I saw that boarding had started and majority of economy passengers had boarded. I was told there was a delay so better to wait in the business lounge. Only one announcement was made. No further announcements or information given. 70 mins later a large Indian tour party (40 persons) arrived at the gate and immediately a final call for boarding was issued and the flight took off. Clearly the flight of 500 persons was delayed to satisfy the tour party. Talking to fellow passengers at DXB on the plane and at LGW it seems the reliability is slipping. The service on board is hit and miss and in fact last night's service DXB-LGW and the LGW ground support was the worst I have experienced.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ron Thomas","United Kingdom","2014-04-21","I'm a regular traveller albeit mainly short haul. When visiting friends I wanted to experience a flight on an Airbus 380 in Business. Big disappointment but waited to form an opinion until after the return flight. In my view there are just too many business class passengers to cabin crew and it is just not possible to get the level of service you expect from a business class flight. Significantly inferior to other aircraft configurations. Food quality was poor and you are left without being asked if you would like a glass of wine to go with your meal. By the time they arrive the meal is finished. I would recommend you avoid this if you want a high level experience. I usually try to fly via Doha with Qatar when going in this direction and will return to that route of travel in future.","","","Business Class","","3.0","4.0","1.0","1.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Rod McGuire","Australia","2014-04-21","SYD-DXB-CDG and CMN-DXB. Seating is tight particularly on the 777 compared to the A380 (don't like the 10 abreast idea). Cabin staff look good and do everything expected of them but do seem a little cold and lack warmth. Was disappointed that both DXB arrivals were at remote gates which makes the arrival experience tedious. Used the Dubai Connect hotel/transfer service from Casablanca (connecting onto Qantas at DXB) which is a godsend. Was impressed how efficiently it all worked. DXB airport is huge but works reasonably well. Enjoyed using the Business Lounge possible because of my Qantas Club membership. IFE is excellent.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","E Jasienski","South Korea","2014-04-21","I flew from Copenhagen to Dubai in January 2014 on the brand new 777-ER. The seats were comfortable and the service was excellent. For the entertainment you didn't need to use the corded control they supplied you with a tablet to control your entertainment. If you didn't like the screen or you wanted to play games the tablet was a great option. I had some problems with the people in front of me. It was a family of 3 the child tossed crisps onto me and the parents couldn't care less. Staff said nothing to the parents.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Roger Stone","Australia","2014-04-21","HKG-DXB-MXP (Malpensa Milan) in Business Class - my first experience with Emirates and an excellent experience overall. Superb service food and wine. As a Qantas Platinum I was able to use the Emirates First Class Lounge while in transit through Dubai and was served a delicious lunch and fine wine with impeccable service. In regards to the flights themselves I cannot think of a single negative comment to make.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","N Spears","United States","2014-04-19","Flew from LAX to Dubai on 3/25/14 and back on 4/15/14. The service level was poor! The food was lousy and the bathrooms were dirty and out of stock! There were trash on the cabin floor and none of the attendants bothered to pick it up! The food trays stayed in front of passengers for at least 40 minutes before they were picked up. The internet connection was very poor and I kept being disconnected every few seconds! When passengers myself included used the button to call an attendant no one paid any attention! Mine was on for 30 minutes before an attendant turned it off while he was passing by and didn't even bother to ask me why I turned it on!","","","Economy","","3.0","4.0","1.0","1.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","N Sutherland","United Kingdom","2014-04-16","I've flown Emirates on a regular basis for 6 or 7 years and it seems the reliability is slipping. LGW-BKK-LGW - all flights were late (up to 1.5 hours) except the DXB-LGW leg. 2.5 hour connections in DXB are now becoming very tight and stressful due to lateness of flights and the inordinate amount of bussing in DXB. Check-In (online) on all flights excellent. As for the flights themselves all very full so Emirates must be doing something right. Cabin Service in Business is OK but nothing special and in Economy is very much dependent on the crew - can be highly variable. On the plus side the in flight entertainment is good the prices are competitive and frequent fliers are frequently upgraded. The bad news is that Emirates seem to be expanding faster than DXB is so I don't see the transit experience getting any better any time soon.","","","Economy","","7.0","3.0","3.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Firmansyah","United States","2014-04-16","EK231 April 14 2014. Overall experience: unsatisfactory rude flight attendants. My first time flying economy class with Emirates and I will never use them again. Flight attendants were rude when serving meals. My wife was asked what kind of food she would like and she said chicken. In a rude tone the flight attendant said they were out of chicken and only had vegetarian while throwing the meal to my wife. When serving the second meals (breakfast) the same thing happened. Finally she came back with the food of our choice.","","","Economy","","2.0","4.0","1.0","2.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Junaid Shareef","Canada","2014-04-14","EK242 Toronto to Dubai 4/9/2014. EK524 Dubai to Hyderabad India 4/10/2014. It was a great experience this was my first time with this airline. Excellent customer service crew members were very helpful. The complimentary food was excellent.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Tivoli","United States","2014-04-14","April 6 to April 11. Flight 206 from New York and 205 from Milan Italy. I was very surprised to learn upon check in that the carry on requirements for economy consists of one bag that has to weigh no more than 7 kilos. In my entire life I have never had my carry on bag weighed so this was surprising. Many carry on bags can weigh up to 8 lbs for just the bag depending on the construction so 7 kilos is unreasonable to an extreme. Otherwise the flight was more enjoyable than most but given this unreasonable weight requirement I cannot fly Emirates again unfortunately. My carryon was weighed which put me into a position to have to decide if I should check an expensive camera and laptop and how to do that for which there really was no solution. A supervisor eventually came over took one fast look at the contents of my carry on without me saying anything and said it's fine but there was a good 10 minutes of discussing what to do before that.","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Misra Shlok","United Arab Emirates","2014-04-13","Flew on 31/10/2013 from Dubai to New Delhi. It was a pleasant flight and luckily got upgraded to Business class at the boarding counter. Nice and pleasant cabin crew and a nice spacious seat. The food was good but the service during the meals was satisfactory. We were introduced to a variety of snacks throughout the flight. The In-Flight system was excellent and it was easy to pass the 3 hours.","","","Business Class","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Laing","United Kingdom","2014-04-10","Flew 27/01/14 from Glasgow to Dubai for the first time in business class and couldn't fault it! I was mesmerised with the room for a start and the service couldn't have been better. Although a bit slow on boarding the plane but didn't realise that all passengers enter via business class? Doesn't make sense to me!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Obaidy","Canada","2014-04-10","April 9 2014. This is my second trip from Dubai to Toronto both trips had the same problems: Delay at Dubai airport. Rude staff. Food was bad. It was not worth the money. It's a direct flight but too many headaches involved. Unfortunately unpleasant experience.","","","Business Class","","3.0","5.0","1.0","1.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","S Stephen","Switzerland","2014-04-10","My second time with Emirates I flew from GVA-DXB-CGK vv. All the flights were better than I expected/experienced. I have flown with Emirates in 2011 and these flight were much better. Flight attendants were attentive (especially my flight from CGK to DXB) food was nice as expected nothing to complain about with the seat and best entertainment system ICE. All flights were on time. Cabin onboard clean and nice mood lighting system with star lights.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Jane Sutton","United Kingdom","2014-04-06","Manchester to Perth business class. Experience from Manchester to Dubai was very disappointing. Boarding was chaotic and very disorganised the service from the young male attendants very poor. They had run out of my food choice and the business section was almost empty. The food I was given the seafood stew was inedible. The TV did not work a lady did move me but that was just an hour before we landed. All in all a bad experience. Considering the cost of the flight I have travelled with Emirates in economy and the service was better. Flight from Dubai to Perth was better the attendants were excellent - what a difference that made.","","","Business Class","","2.0","4.0","2.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ed Olbes","United States","2014-04-06","Overall service: unsatisfactory. Flight 232 on 3/1/14 from Washington DC to Dubai. Plane was dirty and flight attendants were rude. These people needs to be retrain as far as providing good customer service to their passengers. Example: It took almost 2 hours to clear the trays after we ate. Upon arriving in Dubai we had to walk from one end of the concourse to the other end to catch our connecting flight from Dubai to the Philippines. Upon reaching the gate we were told we had to go back to where we came from to catch the same flight. After another hour or so of waiting we were told to go to another place to catch the plane this was when we were put in a shuttle and driven to where the plane was. Upon boarding I asked one of the flight attendants of what was going on and instead of listening she started arguing with me. This was my first time flying with this airlines and will be my last.","","","Economy","","1.0","3.0","1.0","3.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Simon Matthews","United Kingdom","2014-04-06","EK5102 1/4/14 seat 34b return 5/4/14 on 43a. I have had the pleasure of flying LHR-DXB-LHR on their A380 airbus which is truly king of the skies! Their economy seat 42A is superb. The seat and their ICE entertainment is first class! The level of service is second to none. I have flown Virgin many times Emirates is in a league of their own! I would thoroughly recommend them as they were fantastic!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Carole Seddon","United Kingdom","2014-04-06","We travelled from Perth to Manchester via Dubai. Perth to Dubai was ok. Dubai to Manchester was a disgrace. There were 3 choices of food on the menu beef chicken curry or a seafood dish. Our choice was beef we were told there was none left. I don't eat curry and seafood is a definitely no no on a flight. I was offered a vegetarian option which was inedible. 2 hours into the flight which was 5pm all the lights went out and the blinds came down.","","","Business Class","","2.0","2.0","5.0","1.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Alex Ryazanov","Russian Federation","2014-04-06","We flew from Dubai (DXB) to Moscow (DME) on April 6th economy class while our flight had been scheduled on April 5th. airline changed aircraft Airbus-380 to Boing-777 3 hours before departure without any notification. Airport check-in machine was returning error during our attempts no information at check-in desks. Not all passengers could get their seats because of B777 smaller capacity. However airline provided hotel meal and extra round-trip ticket. Flight was on-time. Flight was not very good they ran out of food choices and food quality was awful. Overall service become worse.","","","Economy","","2.0","4.0","2.0","2.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Brian Calcutt","Australia","2014-04-06","The measure of an airline is how they behave when things are not going right. My experience of this airline is that they tell lies and are a disorganized rabble. They were 2 hours late out of Sydney which they blamed on the late arrival of the plane however as the flight was leaving at 6.00 am and there is a curfew in Sydney this was not true. We were told on check in that they would make up time in the air which they did not. We were told they would make the connecting flights wait in Dubai which they did not. The ground staff at Dubai were unprepared and uninformed as to what was planned for us. I will not use this airline again.","","","Economy","","2.0","3.0","1.0","4.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Imran Gilani","United States","2014-04-06","Flew from JFK to Dubai in March 2014 with final destination Lahore Pakistan. Liked the new A380 but economy seats are not comfortable as compared to 777. The worst part is window seats are useless because A380 double window distance is too wide to enjoy looking outside. The meal service was terrible both ways. Only 3 distinct ethnic foods in menu and usually then ran out off some of them (usually what I liked). I complained and was told that its very difficult to serve 400+ economy passengers and take care all of their food types. I was dismayed by the answer. Their 777 from Dubai to Lahore was old. I usually fly using PIA which is a direct flight from JFK to Lahore. Unless I want to see Dubai or this route is short I will never use Emirates to go to Pakistan. Don't see any major difference. PIA is not bad at all when you actually compare with Emirates.","","","Economy","","5.0","2.0","4.0","2.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Jane Sutton","United Kingdom","2014-04-03","Manchester to Perth business class. Experience from Manchester to Dubai was very disappointing. Boarding was chaotic and very disorganised the service from the young male attendants very poor. They had run out of my food choice and the business section was almost empty. The food I was given the seafood stew was inedible. The TV did not work a lady did move me but that was just an hour before we landed. All in all a bad experience. Considering the cost of the flight I have travelled with Emirates in economy and the service was better. Flight from Dubai to Perth was better the attendants were excellent - what a difference that made.","","","Business Class","","2.0","4.0","2.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sharisse Smith","United States","2014-04-02","Washington Dulles (IAD) direct to Dubai. I have no complaints at all for this flight. My complaint comes from my return. Was at the airport (Dubai) 3 hours early. No problem going through security. I will just skip to the problem. Poor communication. We were delayed 7 hours yes 7 hours and no one to tell us anything. We sat on the plane for 3 hours before we were told the plane was being taken out of service. Sat at the gate for another 3 hours and still no word. We finally heard from passengers that had been inquiring that we needed to be at gate B32 from B18 and the plane will depart in an hour. Really. No one from the airlines said a word. Once we got on board there weren't any problems. Communication is key.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Moor","United Kingdom","2014-04-01","We flew from Heathrow to Dubai on an Airbus 380 early in December 2013 on this trip they ran out of food choices and I was told that I could not get the chicken that I had asked for. The flight crew were harassed and totally disorganized. When we few back in March 2014 exactly the same thing happened - sorry we have run out of the choice you asked for on the menu. Also my headphones were not working after having had the light on for about two hours I eventually got up and went to the crew to ask for another one. Emirates prides itself on good service and this was not the case on the Airbus. We flew from Dubai to Johannesburg and back on a 777 and I cannot fault the service on these planes.","","","Economy","","6.0","4.0","1.0","1.0","4.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","M Barlow","Australia","2014-04-01","Flew BNE-DXR-LHR and return on A380 all legs. I had great crew on every single leg who were friendly and attended to our wants at all times. In between meal services we were constantly supplied with water/juice. All legs bar one departed on or close to time (dep LHR one hour late but arrived pretty much on time to DXB). My only complaint would be the lack of leg room in economy class and the bottom part of the seat was a bit too soft. Seat width was fine and meals were just above the average for economy class Would recommend Emirates economy for a competitive price and decent service as long as you remember if you want top shelf seats and service to fly business or first! Wifi service is non existent/very hard to connect to in DXB which isn't an emirates thing but does reflect on them as it's their home airport.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Tawerski Krzysztof","Poland","2014-03-31","Good flights WAW-DXB-NRT. WAW-NRT not so full with amazing staff DXB-BRT full but ok (good ICE great food). Inflight Entertainment on WAW-DXB is not so good as this is old A330 plane. But this sector is not so long. FAs were attentive to ""call"" button and soft drinks were served repetitively between main meals (and it was not problem to get a beer if you ask and wait a minute).","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","L Parigi","France","2014-03-31","Travelled business class from Sydney to Lyon - a long flight. All was very good A380 very comfortable seats and plenty of room. No delays. Food was OK have had better on another airline. Main issue is that I had to wait about 20 minutes for a toilet as the staff were changing in there!! Not good enough when you are paying extra for business class! Otherwise the flight was excellent.","","","Business Class","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Dixon","United Kingdom","2014-03-31","MAN-AKL (via DXB and SYD) and return. A388 used on all sectors. Fantastic planes - very quiet in comparison to 747s and 777s. The ICE in-flight entertainment system was second to none so much choice and easy to use. The staff were uniformly friendly and would go out of their way to help. For some reason our pre-booked seats were changed at the gate. When we boarded we complained to a member of cabin staff and they made sure we were seated in the seats we had booked on-line. I slept really well on my flights and the seat pitch was good (I am 6 ft). Will definitely fly long haul with them again.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Archer","Cyprus","2014-03-30","Flew on EK 108 from Larnaca to Dubai on their brand new 777-300er. Overall clean plane crew very attentive and appeared as soon as call buttons were pressed. Inflight entertainment worked without a glitch and the food was delicious. Keep it up Emirates!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Lyon Roger","United Kingdom","2014-03-28","SYD-DXB on A380. More room than on the 777 but very disappointed with this leg. Cabin was freezing even with two blankets. Sat in seat 51D which was last row in front of galley. VERY noisy and every 20 seconds or so there was a loud gushing noise like an Arctic wind which sent the temperature even lower. Sound on my IFE was very unreliable and despite a promise to reboot it it never happened. Food was tepid and bland. Overall not very good.","","","Economy","","4.0","3.0","3.0","3.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Osrin Neil","Thailand","2014-03-28","BKK - Hong Kong on A380 in business class. The BKK EK lounge is being refurbished and I was asked to use Qantas lounge. The Emirates rep in that lounge was superbly helpful and pleasant. Onboard my seat area was clean and everything worked. I did not find the seat too comfortable and used the mattress. After take off the on-board bar opened. The bar person could not speak English well was disorganized and had no idea how to mix drinks. There was a nice selection of tasty sandwiches wraps etc. I asked for the warm food printed on the bar menu and was told 'we will put it out if we have time'. After challenging this they reluctantly heated some for me. I was then told to go back to my seat as lunch will be served. I sat with a table cloth in front of me for a further 20 mins and then a tray of food arrived. The steak in balsamic vinegar and creamy potato was good and tasty. There was a crew member walking up and down serving wines which was positive too. The toilets were not well stocked with tooth brushes etc but were clean. I found the crew awful - with fake smiles patronizing and they ran around like disorganized headless chickens tripping over each other and created a very anxious atmosphere in the cabin. They treated the passengers with contempt and I felt that I was an inconvenience to them.","","","Business Class","","7.0","3.0","1.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Mark Hall","United Kingdom","2014-03-28","We travelled on the A380 from LHR to Dubai. Upon entering the plane first impressions was wonderful the inflight entertainment was great. Though that is the only good thing about this airline the cabin crew is the worst. The crew are awful they don't care about service at all we waited over 3 hours after we pressed the call button for a stewardess to come. The food is awful nothing but a horrible chicken curry on the menu on both legs of the journey. The final meal served will probably be a biscuit and a cup of tea. I had high hopes for this airline but they are really awful Dubai is a wonderful place to visit but don't fly with this airline.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Lyon Roger","United Kingdom","2014-03-28","DXB-MCR. Having landed from Sydney I upgraded to Business using Skywards miles. Well worth it. Lounges at DXB are massive and though functional have lost the intimate atmosphere that once existed. Food in lounge was fairly predictable too. Flight delayed in DXB 1 hour due to passengers being off loaded but was onboard so managed to relax and watch a movie. Flight was good and service fine. Food much improved for Economy though the snacks in the lounge at rear of plane were a little stale. Chauffeur Drive from MCR worked well. Not cheap but if you have miles to spend an upgrade is well worth it.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Lyon Roger","United Kingdom","2014-03-28","MCR-DXB-SYD. Flight's ok though service a little lacking in parts. On time and meals fair. Overall not bad but not outstanding.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Gatenby","Taiwan","2014-03-28","TPE-DBX-NCL Business Class. Second time to fly business class on Emirates after many years flying mostly economy. Service was outstanding from chauffeur pick-up through check-in and most importantly onboard everything went smoothly and everyone was extremely professional and helpful. Drinks and food were plentiful and well presented and when I was unable to get one preferred meal option the cabin crew were very apologetic even expressing their apologies again as I disembarked. It was hardly their fault but I appreciated that they felt it could be important to a passenger. Seats were amazing and i recommend the mattress to add that little extra comfort throughout the flight. ICE was great but on first leg the B777 felt slightly older and the control panel less responsive than on the DBX-NCL leg. Cabin crew couldn't have been more helpful and polite. I've flown economy 15+ times with Emirates and have never had any complaints about their quality or service but it was worth paying the extra to be in business class for two long flights and be pampered. DBX business lounge in Terminal 3 is a little too basic but I won't complain about the snacks or drinks available. Logged on to complimentary wifi easily. I'm looking forward to my return trip.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Wijesinghe","United States","2014-03-27","DXB-CMBEK 650 First Class Suites B777-300ER. The First Class Lounge in Terminal 3 (B Gates) was good and the menu service meals were excellent. Boarding was not well organized. Inflight service was excellent but not outstanding given that First Class was not full. Each suite is very comfortable and well laid-out though the decor is amazingly garish. No privacy when the sliding doors are open unlike some First Class suite designs of their competitors. No amenity kit as it was a four-hour night flight. Was promised socks toothpaste/brush and eye shades but never received any. Toothpaste/brush shaving cream/razor and combs were available in the well- maintained toilets for self service. Meals were very poor for First Class though well presented. I ordered the Sri Lankan meal (Chicken Koththu Roti) but it was hotter than anything I've been served in Colombo and was truly tasteless. I sent it back and ordered an omelette that was the exact opposite (too bland) and had a machine made look about it. One expects much better in First Class especially as I recall the amazingly delicious food Emirates served in First Class ten years ago on a LHR-DXB flight served from a trolley rather than on trays like now and a more recent meal in First Class served by EK last year on a CMB-DXB flight. I know everyone is looking at cost-cutting measures but this is supposedly First Class. The flight departed DXB and arrived in CMB on time. Baggage delivery in CMB was prompt and baggage transfer from BA at DXB was very well handled by EK. For a four hour flight EK Business Class which I typically use on this route seems a better value.","","","First Class","","7.0","5.0","4.0","3.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Andrew","United Kingdom","2014-03-24","EK371 Bangkok to Dubai on 23rd Mar. Flew Emirates on the late night flight at 1.55am. Crew were fantastic and meals and drinks were plentiful and served with a smile. Aircraft not too new but clean and ICE was very enjoyable.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Andrew","United Kingdom","2014-03-24","EK 027 DXB to GLA on 23rd Mar. Aircrew were outstanding and very professional. Meals were tasty and enjoyable. Aircraft was new with excellent ICE range of all the latest movies. Aircrew were very friendly and worked well serving refreshments during the whole flight with a good caring smiling attitude and did a fantastic job.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Broadhead Moira","United Kingdom","2014-03-24","Manchester - Dubai -–Phuket -–Dubai - Manchester. Flew on the A380 on the Manchester legs and the 777 on the Phuket leg. Both experiences top class crews on all sectors excellent. Food and beverages first class. A fantastic experience that I hope to do again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Thomas","Australia","2014-03-24","Caught EK408 from KL back to Melbourne on 21 March. From the lounge to the arrival the staff were fantastic. The inflight entertainment along with the meal starved should make Qantas wake up. Both beat Qantas and was served with staff who smiled and were a pleasure. Looking forward to my next flight in a week or so!","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Heiler","Germany","2014-03-24","DUS-DXB-CGK (Dusseldorf - Jakarta) on 08/09 March and return 21 March. All flights 777 300ER. Air fares a fraction of what Lufthansa offered. Very satisfied with flights on time and service prior to take off and at the airports. Service during flight overall OK but staff could be more attentive. Seats a bit old partly broken. Met a friend in Economy and found out the main dish was exactly the same food I ordered in Business! Was not hungry when lunch was served and 2 hours later there was nothing left over except for desserts was disappointed.","","","Business Class","","7.0","4.0","3.0","3.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Thomas","Australia","2014-03-24","EK 409 on 16 March. Left on a 3.20am flight that I would not really recommend given the time. Travelling business I at least thought the staff would promptly go around the cabin and get any services out the way ASAP. I wanted a nightcap to help me sleep and it took an amazing 1.5 hours before I got it. I have travelled Emirates before and they have been good but a little more attention to customers paying for service regardless of time would not go astray. The one saving grace was inflight entertainment.","","","Business Class","","6.0","4.0","1.0","2.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sidd Thomas","India","2014-03-22","EK002 March 16th LHR-DXB. The staff are extremely casual and non-professional. They lack the basic courtesy on how to serve premium passengers. As we entered the business class cabin en-route from London-Dubai two of the flight attendants were chatting away near our seat about social media and twitter etc! They didn't seem to notice at all that passengers had already boarded. Though the staff were not rude they were extremely casual in service.","","","Business Class","","5.0","3.0","2.0","2.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sue Phillips","United Kingdom","2014-03-22","SYD-BKK-DXB then to LHR. SYD-BKK leg was late by about an hour. This was EK 419 on 7/3/2014. Lay flat bed was hard and not actually lie flat. Food was less than average and certainly of a lesser quality than economy flight outbound. Wine served warm no offer of pudding or cheese after main course. Very little soft drinks offered and the cabin crew were less than helpful. BKK-DXB: Breakfast served cold asked for the Deli platter but told it was not available. Flight service mediocre - no soft drinks offered. Seat uncomfortable and not lie flat. New cabin crew no better than on SYD-BKK leg. DXB-LHR. As flight was late into DXB was held at arrival gate and then asked to run to next gate - no chance! New A380 to LHR and such a difference to the 777 on the other legs. Great service good food far better seat good food and great cabin crew. Next trip I will go back to Cathay business class which is far better even on a 777.","","","Business Class","","2.0","2.0","2.0","1.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Jordan Brenda","United Kingdom","2014-03-22","Heathrow to Christchurch on a 777 but was disappointed that the seats which were classed as going flat in fact went to only approx a 30 degree angle with the feet slopping down. I didn't find out until the end of the journey that I could have asked for a mattress. This was disappointing as I have been on a 777 with another company to NZ where the seats went completely flat with feet resting on the day time footrest so there was no problem with sliding down. The configuration of seats with them was also better with individual seats so no stepping over other passengers legs. Apart from that the service was very good and as someone who needs wheelchair assistance I was treated with consideration. I also needed dietary requirements and the food was very good and well presented.","","","Business Class","","9.0","2.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Douillé Jérôme","Switzerland","2014-03-21","Flew GVA-DXB on 17/3 DXB-DOH-DXB on 18/3 DXB-GVA on 20/3. Excellent trip with perfect service and excellent value for money Staff as usual very professional and the IFE definitely on top of what I've experienced so far. Catering was also excellent and I was served a complete meal even on a 45 min flight between DXB and DOH.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","F Park","United Kingdom","2014-03-21","MAN-DXB-SGN - left MAN 1 hour late. The Etihad flight was due to depart at the same time started boarding much earlier and left early Emirates always start boarding too late. Poor service onboard with very limited drinks offered fortunately I had bottled water with me. Boarded plane at DXB in plenty of time but departed 1 hour late informed by pilot this was because of the delay in getting peoples baggage through the airport and onto the plane as basically the airport could not cope with the amount of passengers/flights. Arrived in SGN but only one bag did the other never made the flight along with 20 other passengers bags took 2 days to get the other bag.","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ralph Baard","United States","2014-03-19","EK230 2/26 SEA-DXB. EK775 3/3 DXB-DUR. EK776 3/14 DUR-DXB. EK229 3/16 DXB-SEA. First time flying Emirates. Found staff to be very attentive to our every need. On the first meal service our first choice of meal was not available they made a note and when they came back through with the second meal service they ensured that we got to tell them our choice before they went through the rest of the cabin. The seat is very comfortable considering the configuration. I would deduct a star as they really do cram the seats in by adding 2 additional seats in every town when most airlines add an inch to the seat width and have a 2x4x2 configuration Emirates elects to do 3x4x3 which feels a lot more cramped than other 777 aircraft I have been on. Food was excellent with great choices. Inflight entertainment is really the best I have experienced especially the aircraft that had the latest version of the ICE system loaded. There was no shortage of excellent entertainment to help pass the long hours on the flight.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Perrin Michel","Brazil","2014-03-19","KIX-LIS via Dubai. Both B777-300ER. First plane was rather old and choice of movies surprisingly limited. Seat did not go to 180º flat. Food and Japanese CA very nice. Drinks not very high standard. On time. Wi-Fi at Dubai lounge not good. Second flight a very new aircraft. Fabulous ICE. Fantastic staff. Food was just average and drinks much better. Why is EK not succeeding in having a standard of service? Arrived earlier.","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Klaus Malling","Denmark","2014-03-17","CPH-DXB-BKK early February. Flight out of Copenhagen delayed 3 hours passengers got food coupons flight one hour quicker than scheduled - no problems in reaching connection flight. On board 777-300ER service very good food better than on most other airlines pre-dinner drinks wine and cognac served during meal. Seat comfort however average with rather hard seats and 3x4x3 arrangement making you feel crammed on a sold-out flight as this. I recently flew Turkish Airlines where 3x3x3 arrangements in more comfortable seats made journey more comfortable. However IFE excellent especially music selection. Flight attendant forgot to serve coffee but - as a compensation - offered mini-bottle of cognac at end of flight. All in all a very good experience. While in Dubai staff quick to inform us about BKK flight a marvellous 380. Again seats average but otherwise a great experience on this new silent giant.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Linda Ramis","United Kingdom","2014-03-17","9th March from Dubai to London at 16.30. Flight EK 005/QF 8005. Cabin crew were brilliant all done with a smile and they were very busy. Would definitely travel with Emirates again.","","","Economy","","5.0","4.0","5.0","3.0","3.0","","","2.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dick Ziegler","United States","2014-03-17","My wife and I recently flew JFK-DXB-BKK and I returned BKK-DXB-JFK. My wife will return next week. Going out we had a pretty good trip to Dubai although the plane left late. Waited in transit in Dubai but were delayed again. Onboard told the problem had been fixed and we would depart shortly. When we got to BKK we waited for our luggage (3 pieces) only to be told it was still in Dubai. We found out 300 passengers from JFK had the same problem. On my way back check-in at BKK was a nightmare due to the fact that over 500 people were checking in. The Airbus A380-800s are just too big to handle the necessary ground operations to support them. Flight was OK to DXB nothing special. In transit at DXB I checked on which gate I was to board at and went to wait. After an interminable wait and seeing nothing I checked the board only to find out that they had changed departure gates but posted no signs or made no announcements about this. I made a mad dash to the new gate and just made it before they closed it. I was in a three-seat row with a window seat and one other passenger in the aisle seat. Behind me was a family with 2 little kids. From the minute I sat down until the time I got off the plane the kids yelled and cried. There was no problem resolution from the stewardess although there were a number of options that she could have implemented. Ground operations are terrible and their flight crew appear to know nothing about problem resolution.","","","Economy","","1.0","4.0","1.0","3.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Ali Al Hashimi","United Arab Emirates","2014-03-17","From DXB to MLE on a Boeing 777 was even better than the A380 business class. Seats comfort and luxury was all on that Boeing 777 and none of that was on an A380 seat. I'm going back to Male on the 12th March 2014 and I'm going on the Boeing 777.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Khan Akbar","United States","2014-03-14","In February and March 2014 we travelled from Dulles Washington DC to Dubai to New Delhi and then back. Most of the journey was on 777-ER all the departures and arrivals were on time food and drinks were tasty and entertainment was awesome. Coming from Dubai to Washington DC it was night time flight there were not enough water or drink rounds. Every year we have travelled Emirates to visit India since 2005 and will try to do it again next year.","","","Economy","","8.0","3.0","3.0","4.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Antonsson Markus","Iceland","2014-03-13","Last October my wife and I flew from London to Hong Kong return with stop-overs in Dubai. We were in economy class on their Airbus 380 and Boeing 777s. This was a great experience in every respect. The aircraft cabins were in excellent shape comfortable seats with good leg space and the entertainment system worked flawlessly with a grand selection of films and music. Meal service was exceptionally fine. Receiving hot meals included in the air fare on economy class is a scarce treat nowadays. Moreover we were offered free drinks and extra snacks on our 7 hrs. flights on each leg. The cabin crew was highly competent and friendly. We are looking forward to finding an opportunity to fly Emirates again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Tsui","Australia","2014-03-12","19 Feb 2014 EK405 MEL-SIN. 23 Feb 2014 EK404 SIN-MEL. Fly frequently but this was the first experience with Emirates. The plane itself was great with good food and entertainment especially with the big screen. Ground crew service at Singapore Airport was a nightmare. System problem with seat allocation which our pre-booked seats were being occupied. Staff were being rude to customers at check in counters. Customers do not come back with this kind of service level.","","","Economy","","2.0","4.0","1.0","5.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C Newill","United Kingdom","2014-03-12","Manchester to Clark (Manila North) via Dubai in Economy. Chose this route as my wife's family live very close to Clark airport and it's much easier than grappling with travel from Manila. Outbound to DXB on A380 very comfortable quiet and smooth with attentive service good food and plenty of new films to watch. Similarly DXB to CRK on B777 not as quiet but still reasonably comfortable. On return we were upgraded to Business on CRK/DXB leg (B777) excellent lie-flat seats with massage function brilliant service and food. DXB/MAN same A380 service as outbound. Everything ran either to time or early paid £550 each for the whole trip. Excellent.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Richter","United States","2014-03-11","Flew FRA-DXB and DXB-MAD back in February. Generally speaking all aspects of the service were more than satisfactory. From my experience at the ticket counter in FRA where the gentleman was very courteous to checking in online the DXB bag drop with no line and the generally polite service onboard I thought the staff did a very good job of creating an atmosphere of consideration for the passengers. The only thing I missed was that on the flight from FRA to DXB there simply were not enough water runs (although from DXB to MAD there were plenty). I had to ask for water and even then the cup size given to me was more appropriate for a shot of whisky than the generous glass of water I needed. Of course the ICE entertainment system was excellent as was the food service. Overall I would recommend Emirates but I would advise bringing a couple of bottles of water with you to prevent dehydration.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Laura Paramsothy","Cyprus","2014-03-11","EK0349 8/03/2014. Colombo to Dubai. I found the service terrible. It was 2 hours into the flight before we were served anything not even a drink of water was brought. I even rang for someone to come and it was ignored. Would not use Emirates on this sector again.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Udayan Mitra","United States","2014-03-10","Kolkata to Dubai before connecting to a British Airways flight to Heathrow and an onward connection to Austin Texas. Emirates staff at Kolkata airport upgraded me to business class. The food service and entertainment system was superb and I got a good nights sleep before my onward journey to the United States. The A330 was immaculate cabin crew friendly and well groomed and the airline was punctual and efficient.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Gordon Helly","United Kingdom","2014-03-10","Flew London Heathrow to Dubai on A380. We chose seats in row 45. Very efficient check-in and boarding. Aircraft very clean no crumbs down sides of seats or stains on tray. Informative updates from the pilot. Toilets were the best I have used on any aircraft and kept very clean throughout the whole flight. Seats actually very comfortable and space and recline very acceptable for Economy. Food excellent as was the service. All in all very impressed and will endeavour to fly with Emirates again.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","L Robin","Thailand","2014-03-10","BKK-DXB-DME Business class return. Excellent flight super service as usual too bad the flight between Bangkok and Dubai only last 5 hours. As a gold member the chief cabin comes and welcome you personally on board. Food is very good with great choices.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sreelatha Nandivada","United States","2014-03-06","A380 from LAX-DXB-MAA. LAX to DXB was the worst. I had an infant child of 9 months old and didn't get a bassinet. Flight attendants said the baby looked too big and the bassinet wouldn't hold him. Had to hold my baby for 15+ hrs. No water was given either when I had to give baby formula. DXB-MAA was much better as they were able to provide a bassinet which unsurprisingly handled the baby just fine.","","","Economy","","4.0","4.0","1.0","2.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Martin Fernandez","Spain","2014-03-05","MAD-DXB-BKK and back. Good service at airports nice and new airplanes comfortable seats (although on 777s the distance between seats is tight so you are touching your neighbor continuously no problem in my case as I was traveling with a friend). IFE was excellent I got the new huge screens on 3 of 4 flights. Food was generally good and crew provided good service. Transit through Dubai Airport was fine. The ticket price was a bargain so I am even more satisfied with Emirates.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Holden","United Kingdom","2014-03-05","EK 372 on 27th Feb 2014. We have flown regularly with Emirates for many years and have been very happy. The way the airline dealt with us following the alleged baggage system crash on 27th Feb was appalling. Despite the fact that aircrew know that most passengers baggage had not been loaded no information was provided during the flight or at the airport. Instead we were left forlornly waiting at the carousel. By the time people twigged what was happening the two ground staff at the information desk were besieged. They were totally unprepared and chaos ensued. Essentially people were abandoned to their own devices with no attempt to communicate or put contingency arrangements in place. This was a repeat of our experience last year which we attributed to a one off aberration. Frankly you can have all the comfort and good food you like but if your customers walk away feeling angry and frustrated you will not get repeat business. Things do go wrong occasionally and most people are pretty reasonable if they know what is happening.","","","First Class","","1.0","5.0","1.0","5.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Rema Harshen","United Kingdom","2014-03-04","22nd Feb 2014 arrived in London Gatwick at 11am for our 1.30pm flight to Dubai to be told that the flight was delayed by 6 hours and would not take off until 7pm. Staff at Gatwick and on the flight were unable to give us any information about our connecting flights to India. Landed in Dubai at 6am on 23rd Feb and although all passengers on the flight had missed their connections there were no ground staff waiting to direct us. Asked to go to the transit desk found more than 500 people crowded into a small space with no proper queue. Only 2 Emirates staff were available. We stood for 4.5 hours with no refreshments. Communication was very poor and we had no idea how long the wait would be. At 10.30 am staff started directing passengers to different gates depending on their destination. We sat until 5.30 pm with no information as to which flight we were likely to catch. Although they handed out food vouchers at 2.30pm they ran out so not everyone got vouchers. At 5.30pm we were finally given boarding cards for the 9.45 pm connecting flight to Trivandrum. Although we waited 16 hours in the airport Emirates were unable to offer us a hotel room or even a lounge. Finally arrived at our destination at 3.45 am on 24th Feb. We appreciate that delays due to bad weather are unavoidable. However Emirates had 24 hours notice after the fog on Saturday morning and did nothing to prepare for the chaos on Sunday. Communication was extremely poor.","","","Economy","","1.0","4.0","1.0","2.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Faber","France","2014-03-04","I have flown a few times with Emirates and I can never complain! Had a flight 2 days ago from Sydney to Dubai (14 hours) but it didn't feel that long because the staff were so good.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Suhel","United States","2014-03-04","We were stranded in Dubai for over 24 hours. I mean myself and about 60 other passengers because our connecting flight (also an Emirates flight) left without us. None of us received accommodation no lounge not even a place to take a proper shower or refresh. We didn't receive boarding passes for the next flight for 17 hours or so they kept telling us to ""come back in 2 hours"". This went on all day I couldn't even leave the airport if I wanted to! Emirates had no sense of organization and zero sympathy for passengers.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Steward William","United Kingdom","2014-03-03","We flew from Birmingham to Cape Town business class which involved a change in Dubai. These flights were on Boeing 777ER planes. Every aspect of the flights was of the highest standards such that for the first time in years we actually looked forward to our return flights! The service was excellent with courteous friendly staff and fabulous food and wine. The seats are roomy and comfortable and we slept for 6+ hours on the Dubai-Cape Town sector - well beyond what we have done on BA and other flights. The provision of mattresses for the seats is a wonderful idea. The entertainment system is superb. In addition the chauffeur cars are a great way to being and s=end a trip. Emirates is a great airline and I will definitely now switch to using them for future flights.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Abbott","Singapore","2014-03-03","Singapore - Nice return on a business trip with a transit in Dubai both ways. Overall the quality of the trip was good. Seats comfortable slide suite doors a bit gimmicky but definitely help with privacy / quietness for sleeping. Didn't eat on all legs but when I did the quality of the a la carte food was excellent. Drinks list wide. ICE system has great content but the tablet style controller is sometimes unresponsive. In flight wifi / mobile connectivity only available on one leg out of four which was disappointing as the one leg that had it was a night leg when I wanted to sleep! Emirates First lounge in DXB very comfortable. All flights on time. Only complaints are that the cabins seemed too warm and that Dubai airport remains a bit of a mess for transit. Might be better when all construction works complete. Price for this First trip was barely any higher than Singapore Airlines Business class to Europe so on that basis the value for money is good. This is a regular trip for me and I'd consider EK next time.","","","First Class","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","L Osman","United Arab Emirates","2014-03-03","First time to be disappointed by EK service. Arrived at the airport on time to find out that my flight to JED was delayed 7 hours not to mention check in staff didn't know why and why we had not been informed. Asked if I could leave DXB intl to go home and come back they said no since it was an estimated time and the plane might take off at any time. Stranded at DXB intl for 8 hours. Later on asked another member of ground crew about the update on my flight he was careless to even answer me properly. Onboard 2 female crew were shouting at passengers. Lack of communication from management to staff dealing with passengers is a major problem. On the return RUH-DXB flight on time A330-200 the oldest in EK fleet no entertainment only one meal option I was surprised that they are serving a full meal on this short 90 minutes flight. The most uncomfortable seat on a plane. Those aircraft's should be phased out immediately.","","","Economy","","3.0","4.0","3.0","4.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","John Haggett","United Kingdom","2014-03-03","Manchester to Christchurch via Dubai - 773ER out in Economy and had the best Economy food we have had on a plane. We are frequent flyers and this was excellent coupled with great crews and their entertainment system made a great flight. Trip back from Auckland was two A380's in Business and again we had good attentive crews and the usual level of service befitting their excellent product. Please keep up the good work re the food.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Chapman","United Kingdom","2014-02-28","Travelling back from Bangkok on 23rd Feb our flight was scheduled to land in Dubai Airport at 00.30 local time. Due to the fog from the previous day in Dubai we were told when checking in that our flight from Bangkok would be delayed 2 hours making our departure time 22.40 instead of 20.40. When we received our boarding passes they were printed with a departure time of 00.10 meaning a delay of 3.5 hours. After 4 + hours of no updated information they called us to the gates. Eventually arrive in Dubai at around 5.30 am local time 5 hours after our scheduled arrival time. After an hour or so with very little movement in queues peoples patience began to wear thin. After 3+ hours we decided to try somewhere else in the airport for answers I eventually got on a flight at 5pm that day and arrived home around 40 hours after leaving my hotel in Bangkok. I am fast approaching 60 years have travelled all over the world using many airlines have experienced delays before but never have I encountered such lack of care.","","","Economy","","1.0","4.0","2.0","4.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Michel Perrin","Brazil","2014-02-28","LIS-DXB-KIX. Business Class. Two different experiences: LIS-DXB: Lisbon check-in was terrible. They even charged 6 kg (over 40 ridiculous) extra weight (at Euros48 per kg). Had to queue 50 min to pay them at a special counter with unprepared and unpleasant staff. Probably a gift for my 1st trip on EK. Boarding: total mess for all classes. No smile. Food wine and staff on board extremely pleasant. Brand new B777-300ER. Nice clean. DXB-KIX the opposite: fast boarding uneatable food very regular wines and no smile from staff except 1. Planes late on departure and arrival in both cases. no free Wi-fi in DXB. ICE great anyway. Flat bed is Ok.","","","Business Class","","5.0","3.0","3.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Hudson Geoff","Australia","2014-02-28","Emirates A380 Sydney to Auckland economy returning business using points. Excellent service although the economy breakfast left a little to be desired. Great IFE using Emirate's ICE system. All in all a pleasant experience.","","","Business Class","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Fahey","Australia","2014-02-28","Sydney - Christchurch - Sydney. The flight over was acceptable with service pretty poor only one choice left out of two for the meal only one side of the sound in my headphones for IFE worked. Seats were cramped and uncomfortable. Flight back was poor. Flight was an hour late departing although they made up a lot of that time. Staff are quite rude tending to order you around and not showing much interest in customer comfort. My seat had a great big lump in the back like a spring had come loose or something. It was very uncomfortable. I told the FA who wasn't very interested but said she'd see if anything else was available after we took off. I told her I'd like to sit with my wife and she said 'its only a couple of hours so put up with it. It was so uncomfortable I'm not sure what I would have done if it had been a longer haul. food was OK had a choice this time IFE OK.","","","Economy","","5.0","1.0","2.0","3.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Emmanuel Guitard","France","2014-02-27","EK842 DOH-DXB + EK075 DXB-CDG - Very disappointing flights experience with Emirates. Lounge in DOH + Boarding error in DXB + Seat broken on A380 + On board service I could not escape the unpleasant experiences. Even the cabin crew usually smiling were unpleasant on both sectors and on DXB-CDG made mistakes in bar service. My seat was broken on A380 DXB-CDG sector and didn't work at all on a fully booked flight… It's not the 1st time this year.","","","Business Class","","5.0","2.0","3.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","L Cocker","United Kingdom","2014-02-27","Economy B777-300ER from Manchester to Perth via Dubai. What a pleasant surprise when boarding at Manchester. The seat pitch was far more than I expected I am 5'8"" and there was more than enough room to stretch out. Yes the seats are narrow but I personally didn't find that to be a problem. The entertainment was ICE and not wide screen which was a disappointment as there wasn't as much on offer to watch as advertised. The food was great and the crew very attentive. Upon boarding at Dubai the IFE this time was ice wide screen and what a difference - absolutely superb. There was so much to choose from! Again the seating was great and the service first class. Return leg was the same routing. Only 84 passengers from Perth to Dubai so we were All able to stretch out and have a row each to ourselves. Older entertainment system again though. Return to Manchester was packed. Even more updated entertainment which huge screens hand held touchscreen device and a brilliant selection. Tip - if you're travelling economy on this type of aircraft try and get in the first section of economy as there's less people the no one walks past and no queue for the toilet. Avoid row 21 though as that is the last row of that cabin section and you do get people waiting for the toilet there. We had row 18 and 19ABC and they were great seats. I will definitely fly Emirates again.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Lowie Starr","United States","2014-02-27","EK 215 and EK 823. LAX-DXB and DXB-DMM. Pleasantly surprised was dreading this flight back because of the bad experience I had during the inbound flight. It wasn't a full flight and I had all 3 seats to myself so could lie down made the 16hours leg comfortable. Plenty of drink runs and the food was very good albeit a small quantity but it was spaced well so I wasn't hungry throughout. Attendants were attentive but some seemed disinterested and cabin service can get disorganized at times. ICE was great but did not use much and noticed its the same contents as before. Seemed like catering out of DXB was of poorer quality hence the return from LAX is better. Transit at DXB was good arrived in the evening so not a lot of people. DXB-DMM was a hit and miss food was very good or a 1 hour flight but cabin crew was very disorganized and always on a rush. Landing smooth and communication from the cockpits was ok. All in all was a much better flight than the previous one I had.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Pyne","Australia","2014-02-26","EK 313 and EK 312 - 17th Feb and 22nd Feb 2014. I've done 2 flights in the last week with Emirates 1 in Business and 1 in Economy and I have to say it's been very hit and miss with the service and food served. The Economy flight DXB to Tokyo and the return was in Business. Funny thing was the Economy journey was better reasonable food and service. The seats were good for Economy class decent pitch and leg room etc. The service in Business seemed very disorganized and slow and the food was very average. The seats I found very narrow and carried the vibrations of people walking past and the person next to me moving around. We were delayed nearly 5 hours on-route because of fog in Dubai which is not the airlines fault of course but a lack of communicating left everyone wondering what was going on. I was very surprised overall by the quality of the business experience. I'll be sticking with Qantas!","","","Business Class","","2.0","3.0","1.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Michael Collins","Australia","2014-02-25","My wife and I flew EK414 etd Dubai 0150 in January 2014. This is a direct flight Dubai to Sydney on the A380. The business seats on the Emirates A380 appear roomy until you actually sit in one when you realize that the arrangement of everything around you actually quite crowds you. The extension of the food and beverage tray leaves very little room to move. The bed is actually a flat bed but the shoulder room is too squashed even for the average sized person that I am. This made it difficult to get any reasonable sleep. The hostess insisted on keeping the shutters down for the full 14 hours of the flight as we travelled from night to day and then into the night. I think that this contributed to our very first experience of jet lag and we have done quite a bit of travelling. The business class bar is wasted space.","","","Business Class","","4.0","3.0","3.0","3.0","2.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Michael Collins","Australia","2014-02-25","My wife and I flew on EK419 etd Sydney 1845 last September. The first leg on this B777 took us to Bangkok the second leg was to Dubai. Out of Sydney we tried to get some sleep and the hostess provided us with a thin mattress each for the flat but reclining bed. This initially seemed comfortable but we both awoke to find that we had slipped down the bed towards the footrest. On the second leg we dispensed with the mattress and we both had some good sleep. The reclining bed proved to be surprisingly comfortable and there is plenty of shoulder room to turn over in.","","","Business Class","","6.0","3.0","4.0","3.0","2.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Hart","Australia","2014-02-21","As we checked in at London Gatwick for Emirates flight EK0016 we were told the flight was delayed 1 hour advised that there were around '30 of us' so there would probably be ground staff waiting for us to escort us to the connecting gate. We asked whilst in the air if we would make the connecting flight and were told we would arrive at 1am and therefore would have plenty of time to make our way to the connecting gate. Arrived at the airport disembarked and were met by ground staff at 1.40am who advised us the connecting flight had already left. We were sat in the connecting flight area while our baggage claim tickets were taken from us advised that they needed to rebook our flights. When we were given meal vouchers at 2.20am I asked how long we would be waiting for they couldn't give a time. Told we would be on the 9.55am Qantas flight to Sydney QF002. Given a hotel voucher and advised we needed to be back 2 hours before the flight to check-in. 5 hours at the hotel did not seem worth the hassle and we asked if we could instead use the Emirates lounge told no to this request. We finally got to the hotel at 4.30am. When we finally arrived back at Dubai airport to check in to our rebooked flight we were told that as it was an almost full flight there were no seats next to each other left and that we would be sitting in separate aisles and middle seats. We did not pay extra money to be on a flight that arrived at a convenient time in Sydney only to have this ordeal happen to us and to be put on a full flight where we could not even sit next to the person we booked our flight with. Our dietary requirements were not carried over to the next flight we were not given an apology for this or an alternative solution. other airline would have provided.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Mikael Nielsen","Denmark","2014-02-20","Outbound EK0062 from HAM-DXB (Aug 2nd 2013) and EK0372 from DXB-BKK (Aug 3rd 2013). Inbound EK0373 from BKK-DXB (Jan 23rd 2014) and EK0061 from DXB-HAM (Jan 24th 2014). Entertainment system is above everything else I have tried. The food and drink options are the best I have tried in Economy. They offered juice and water multiple times after food was served and if you turned on your lights the staff came right away. On my way home I had a few hours to spend in Dubai and one of the attendant took a lot of time to tell me about Dubai - what to see transportation how much money to exchange etc. Overall I more felt I was flying business than Economy.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Wright Phillip","United Kingdom","2014-02-20","Flew MAN-DXB-KUL and return flew on the new A380 the first leg and was very impressed with the seating meal and drink service plane only 1/2 full. Staff very friendly and efficient. The second leg was on the 777 to Melbourne Via KL. What a horrible journey seating was very tight and plane was full to capacity. Service onboard was not good at all food was bad and the drinks service only came once. Staff seemed to be more intent on chatting in the galley than actually serving the passengers. The return was no better from DXB to MAN but plane was not even half full so this made it a bit more bearable. Why does Emirates insist on over crowding the 777. Will only fly Emirates if the journey is on the A380.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Lee","Singapore","2014-02-20","Economy on EK405 (codeshare Qantas as QF8405) from Melbourne to Singapore on 19 Feb 2014. Emirates sent a B777-300 that was an older version without ICE digital but IMHO it is still much better than those found on Qantas A330-300s. The flight was operating below capacity hence most passengers had an entire row to themselves. Service staff ok dinner decent and entertainment options were very good. All in all a generally good flight to Singapore - nothing special but definitely not horrible. Worth flying again for the price paid.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Tejatanalert Sukasem","Thailand","2014-02-19","Flight EK 384 from Bangkok to Hong Kong on Feb 13th 2014. The flight was delayed for almost an hour. However they did arrive in Hong Kong 20 minutes late. The food and beverage was great and plentiful. The IFE good and the seat was comfortable for a short flight.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Tejatanalert Sukasem","Thailand","2014-02-19","Flight EK 385 from Hong Kong to Bangkok on Feb 15th 2014. The flight left and arrived on time. The food and beverage was OK except coffee and tea was not served due to time constraints. IFE and seat was good.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Rigters","United Kingdom","2014-02-18","BHX to CMB and back. The first flight to CMB was awful we had to wait 2 hours more then expected I had a baby and my son with me and they did not offer my children any meals or food for the whole flight. My son was upset because he did not receive the small backpack with colouring pencils and a colouring book (which you normally get for kids). The return flight however was pleasant we did get food this time and the crew was friendly! We paid enough money for the ticket so I hope next time will be a lot better on both flights.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","2.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","P Bernard","Japan","2014-02-17","Flew Manchester to Tokyo Haneda with transit in Dubai. Both planes 777. Was very happy to be upgraded from business to first between MAN and DXB. The free car service to/from airport was excellent. EK's lounge at MAN is world class - a full free buffet restaurant and excellent showers with full hotel style towel pack on request. The business lounge at DXB also very good: full free buffet restaurant service. Quite full but so many seats that there was no problem in finding somewhere comfortable to sit. MAN-DXB: service in almost empty first cabin was exceptional with stunning food and extremely comfortable private seat. DXB-HND: business seats a tad narrow but long offering a fair degree of privacy and slept well with the additional mattress provided. Food and service both extremely good. Plane was a little old and sad and would have benefited from small repairs and adjustments to fittings but everything worked and was very clean. I fly EK reasonably often but can always find new content on the excellent ICE AV system. The Emirates' Saver Business ticket represented extremely good value even without the upgrade to first several hundred pounds cheaper than European carriers with the plus of free car service included.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Estes","Australia","2014-02-13","Flew BKK-SYD on Feb 7th. Business class lounge closed for refurbishment. Very shocked at the low standard of the substitute Qantas lounge - extremely average. Cheap wine and almost no food. Business class cabin was full. Dinner service on overnight flight was average. No amenities kit on 9+ hour overnight flight. Surprisingly second rate IFE - no comparison with premium routes. Breakfast was continental - it consisted of fruit dry croissant and coffee. Overall this was an extremely average experience. The seats are fine so great for sleeping but the service and product beyond that are non-existent.","","","Business Class","","2.0","4.0","2.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Starr Lowie","United States","2014-02-12","DMM-DXB and DXB-LAX. DMM-LAX: flight attendants look as if they don't want to be there delayed flight due to late turn around of the plane. A general sense of being disorganized. Good: ICE system and fruit meal for an hour flight. DXB airport is too crowded just too many people. DXB-LAX: full flight with very little service throughout. Only one drinks service call light largely ignored. Food was poor and service was an eternity only one full meal. Snacks were not served. Seats are uncomfortable. Good: few FAs were attentive toilets were clean and ICE system was good. Overall: not a good flight. I'm not looking forward to my return flight.","","","Economy","","1.0","2.0","3.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","David Bryant","Australia","2014-02-12","Flew a 777 Adelaide-Dubai-Istanbul - Reasonable service but very slow. The A380 return flight Amsterdam-Dubai - service was shocking. We had finished our entrée and were still waiting for a glass of wine! We had finished our main course and were still waiting for a glass of wine. I will never fly Emirates again. We went Emirates because they fly direct from Adelaide and they were a ONE WORLD affiliate but next time we go overseas (Europe in June 2015) we will go to Sydney or Melbourne and fly Qantas!","","","Business Class","","3.0","4.0","1.0","2.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","H Huurnink","New Zealand","2014-02-10","Auckland-Melbourne-Dubai-Amsterdam. I wasn't really convinced about the quality of the airline. The good things were the in-flight entertainment and the food. However service was very poor with flight attendants not really knowing what they're doing. Disorganised team of 20-30 year olds. Will definitely choose Singapore Airlines or one of the other Asian carriers again next time!","","","Economy","","5.0","3.0","2.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Chris Palombo","Australia","2014-02-10","Business class BKK to SYD - I felt like I was inconveniencing the flight attendant. The food was very ordinary but it was the service that was woeful. The flight attendant allocated to our seats was rude whenever we asked for anything. No comfort kit. My tray of food was taken away that quickly and with that little eye contact that it was not possible to ask for another drink. SYD to BKK was acceptable but not as good as it was a few years ago.","","","Business Class","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","B Mitchell","Australia","2014-02-10","Ek419 SYD-DXB 25/11/13. EK005 DXB-LHR 29/11/13. Ek026 GLA-DXB 13/1/14. EK412 DXB-SYD 14/1/14. Very poor service. Glasgow to Sydney: It was 3 hours before they offered the first drink I was thirsty so asked for a drink before take off after that I was still thirsty so I pressed my button for assistance but no one came. It wasn't until after the meals came around 3 hours into the flight that I got offered a drink. The breakfast options were both egg options so if you don't like egg you are not getting a meal.","","","Economy","","2.0","2.0","1.0","2.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Lawrence Corcoran","United States","2014-02-10","Flew from Mumbai to JFK via Dubai on February 4th this year in coach/economy. The cabin crew seemed very disinterested. The seat was broken and I had to repair it myself on the Mumbai to Dubai (Flt 509) leg of the journey. The overnight portion of the trip (Dubai to JFK Flt 203) was very unpleasant principally due to the over abundance of passengers traveling with young children who screamed the entire flight. It was impossible to read or watch a movie. The flight attendants simply didn't want to be bothered.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","G McIlvain","United Kingdom","2014-02-10","Travelled business class EK 379 from Phuket to Dubai and EK 025 the next day from Dubai to Glasgow on Feb 1. Phuket Airport was very busy and the business class lounge operated by a local company was awful. We were chaperoned from check in desk to this lounge bypassing the long queues which was very helpful. Overnight flight. The flat bed was not very comfortable but I saw on the next flight a mattresses being provided. These were not on offer but may have made a big difference. The limousine service at Dubai and Glasgow were excellent. The flight to Glasgow was also on time and very comfortable. The food was average and poorly presented.","","","Business Class","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G McIlvain","United Kingdom","2014-02-10","Travelled Business Class on EK 028 Glasgow to Dubai connecting to EK 378 Dubai to Phuket on Jan 14. Both flights were excellent with on time take off and landing. Limo collection most helpful. Glasgow business class lounge is poor. The food on both sectors was ordinary. The food presentation was pretty poor.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","G Standish","Poland","2014-02-10","Flew WAW-DXB on old A330 aircraft. The business class seat was not fully reclining but was still very comfortable. The inflight entertainment was old and needed updating. Many channels couldn't be accessed and the ones that were had functional text (eg volume brightness) on the screen which couldn't be removed. The service and food was excellent though they did forget to serve us our cheese and biscuits. They were very apologetic about that and managed to serve it literally 15 mins before landing.","","","Business Class","","8.0","5.0","4.0","5.0","2.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Andreas Becker","Germany","2014-02-07","Routing was FRA-DXB on a B777 new configuration with suites in First class. Plenty of space excellent food and drinks 20 year old Bordeaux wine premium whiskeys. The suite is spacious and you can close the door for privacy. Return flight was business class also in a B-777 as usual good service and good food. First time in the new lounge at Terminal 3 in Dubai which was also a good experience not so crowded as in the old Terminal and better atmosphere.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Victor Muthu","United States","2014-02-07","A380 flight from JFK - Dubai - Kuala Lumpur early in December 2013 with my wife and 3-year old son. 1st leg: JFK- Dubai-KL. On the JFK - Dubai route they flew the A380 which was nearly full. It was an 11 pm flight - the crew only began to start serving food 4-hrs after take-off! My son did not receive his complimentary inflight toy set they did give the toys out but ran out before reaching us. Always had to do a 'reminder' request for water or drinks! Dubai - KL route: they flew us in a very old A330 - flight was cramped and the seats smelt! The surface of my seat was worn out and torn. The air-conditioning and ventilation wasn't working before the flight and performed poorly in the air. Return leg (KL - Dubai): The A380 plane blacked-out when the plane was boarded and engineers had to come on board to fix the problem. During this time the plane was dark very stuffy no any offer from the crew to provide drinks. Lots of apologies from the captain though but the flight was delayed almost an hour.","","","Economy","","2.0","1.0","2.0","3.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Larry Taylor","United States","2014-02-07","Seattle-Dubai-Sydney. Our flights from Sydney to Dubai to Seattle were mediocre. Customer Service was marginal in terms of FA attentiveness and politeness. Our son had a child's meal ordered and it was delivered 45 minutes before we were served our meal. While the A380 had a dedicated restroom attendant from Sydney to Dubai that was not the case on the 777-200ER on the Dubai to Seattle route. Two restrooms became inoperative during this flight and the remaining ones were filthy by the time we arrived in Seattle. The ICE entertainment system was the best feature of the flights. Good selection of movies/TV shows and News.","","","Economy","","2.0","4.0","1.0","2.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Saimon Lovell","United States","2014-02-07","Emirates used to be good 2 years ago. I flew from JFK to Bangladesh through Milan then Dubai (8 hours flight each way). It was a very uncomfortable 29 hours trip because the service was very poor. Coming back was 39 hours trip. When I pressed the call button staff no one came for the entire 8 hours flight (same for Bangladesh to Dubai). I had to get up and get the water myself after 90 minutes of waiting. I paid over $2.500 USD and it was not worth the money. The seats were so close together that the passenger next to me had to place his leg on my side just to fit into his seat. The only good thing I can say about my trip was that the food and entertainment system was good.","","","Economy","","1.0","1.0","1.0","4.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Baker","United States","2014-02-05","JFK to Dubai-Lahore and Islamabad to Dubai-JFK. A380 to Dubai and 777-300 to Pakistan. All four flights completely filled to capacity. Meals were good service prompt and courteous. Sitting back in row 83 takes about 20 minutes until exiting the A380 after landing. The highlight is the Emirates ICE on-demand entertainment system. Obtained mileage accrual with partner airline JetBlue.","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dave Houlihan","United Arab Emirates","2014-02-05","DXB-BKK - Business. Upgraded with milesEK are pulling a fast one with Skywards members in that part of the biz class package is chauffeur pick up and drop. You must upgrade at the airport and hope there are seats which will cost you 45000 miles which is huge amount of miles for a simple seat upgrade. Staff were good to BKK on the A380 food as usual not good small portions menu offers soup etc its never given main course Birani again? Rice as a main in business class? Wines are being cut back. Overall average there and back entertainment good as ever. Return on 772-300 older model needs an upgrade its well over 10 years interiors and seat has seen better days with padding poor. Staff on this leg insisted that lights stay on full blast until 5 passengers complained that they wished to sleep as a 8 am Departure Senior refused until 4 hours into the flight.","","","Business Class","","4.0","3.0","2.0","2.0","4.0","","","2.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","F Mbogori","Kenya","2014-02-05","Nairobi to Manchester via DXB and back. Having loyally used Emirates for the last couple of years I am extremely disappointed with EK719 DXB-NRB flight back home on 3rd Feb. As if the discomfort was not enough the seat pockets were a shambles torn and hanging. An attendant loudly said to a passenger in response as to why he doesn't take flight meals I totally agree with you on this. This while serving the rest of us. Such a pity really.","","","Economy","","3.0","1.0","2.0","2.0","3.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C Sorensen","Australia","2014-02-05","Perth to Dubai and then Dubai to Istanbul and return. Main problem is no water or drinks served until 4 hours into a 10.5 hr flight. Service awful. On board entertainment broken for one entire 10.5 hour leg of flight. Really terrible experience. Food was inedible apart from a salad on one of the legs.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Deb Thomas","United Kingdom","2014-02-04","DUB-PER 23/1/14 QF8424. Plane old and dirty - disorganised boarding people in my seat refusing to move as they wanted to sit together requiring cabin crew to intervene. In flight entertainment not working. No food or drinks service until nearly 4 hours in to a 10 hour flight. Food served poor quality and cold. When asking for a glass of wine and water cabin crew initially refused saying one drink only (only drinks offered during the 2 meal services). Seat pocket broken. Would not not not recommend unless they upgrade the planes going in to Perth.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J De Fraine","Australia","2014-02-04","The first class ""service"" on this Auckland-Melbourne flight was atrocious and for the money I paid totally unacceptable. Food service was chaotic - I had to ask for bread wine and salad dressing was offered with dessert! The person sitting next to me almost didn't get any dinner at all because nobody took her order. No tea or coffee was offered after dinner and repeated calls to flight attendants were ignored. They didn't seem to know what they were doing and spent most of the flight hanging around in the galley area chatting. The good news? Very comfortable seats and great inflight entertainment but they didn't compensate for some of the worst service (any class any airline) I have ever experienced. I'm going back to Singapore Airlines.","","","First Class","","2.0","4.0","1.0","2.0","5.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","N Henshall","United Kingdom","2014-02-03","Singapore-Melbourne B777. I've previously said I'd never fly with them again but this time I had no choice so I owe them an update. The flight was OK food wasn't outstanding. Breakfast was awful. I always find Emirates staff and service to be inconsistent across sectors. The ICE entertainment system is very good and there's lots to choose from. The planes are always modern and clean. I prefer Etihad for the food and service and just Emirates for the entertainment.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Villane","Australia","2014-02-03","EK 407 AKL-MEL First Class A380-800. First class cabin crew seemed very disorganised inattentive uninterested and lacking proper management. Pre-flight drinks (champagne only no juice no water) were offered to some pax but not others snack baskets missing from some suites several calls to flight attendants ignored no pre-dinner drinks offered. Menu and wine list given but no dinner order taken until I eventually attracted someone's attention and by then it was almost too late. No duty free order taken complicated seat adjustment/entertainment controls not explained despite requests customs forms handed out only after final descent. In order to get anyone's attention (call button was repeatedly ignored) I went back to the galley to find the flight attendants sitting around giggling and gossiping. Very sloppy and unprofessional and not what I pay a First Class fare for.","","","First Class","","3.0","4.0","1.0","2.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Thompson Alan","United Kingdom","2014-01-31","Sydney to Dubai. Treated myself to a Miles upgrade. What an experience. Huge individual pod pyjamas duvet and mattress. Kruger and Leuwin to drink caviar a long comfortable sleep - then a shower. A real treat.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Thompson Alan","United Kingdom","2014-01-31","Heathrow to Perth and Dubai to Heathrow. A really good experience I cannot fault anything other than the cost. A380 is a joy upstairs and the quality in the 777 Business contrasts with the below average and cramped economy.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Milton","United Kingdom","2014-01-31","Flew LHR-DXB return in January of this year. Seat on A380 spacious and comfortable ICE system great toilets clean flights largely on time. Only problem is the dreadful cabin crew. So disorganised and slow when serving meals. Took 2 hours on the LHR-DXB flight to be offered a drink. In the end I went up to the galley area where the crew were just chatting and asked for water. Meal was served 3 hours into a 6 hour night flight so no one got any sleep. Not a single drinks run after that. Service truly appalling compared to airlines like Singapore airlines. Also no comfort kit was provided - socks toothbrush etc which I suppose is a minor thing. Return flight was better as there was one drinks run. Still not great though. Wouldn't choose to fly with them again.","","","Economy","","5.0","4.0","1.0","3.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Winlaw Peter","Australia","2014-01-31","EK432 Singapore-Brisbane 25/1/2014. Having flown international business class many times on several airlines this trip can only be rated as the worst experience my wife and I have had in either economy class or business class. Staff were unhelpful and obviously unsuited to their job. From check-in to the final getting off the aircraft was one of poor service. The white wine I was served after takeoff was warm the lamb I ordered for my meal was overcooked and almost inedible the entertainment system was awkward to use and no instructions on how to use it were supplied. The flight attendant asked us after take off whether we were familiar with the entertainment system and when we replied no she said she would come back and explain she never came back! I will never fly Emirates again.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","P Graham","Australia","2014-01-31","29th Jan Dubai to Perth. Took an hour to check in and drop bags. Plane delayed an hour without telling passengers. Everyone was herded into a tiny departure room so we could wait in discomfort. Had booked kids meals they didn't arrive. Staff stormed off and came back with kids meals. Rest of the food was some of the worst dried out pasta scrambled eggs with the consistency of mashed potato for breakfast. Asked for another drink it never came. Overnight flight included the cabin screens flashing bright white every 20 mins. 25 Jan London to Dubai. Same carry on with kids meals. Very average service and food. Had to wait 40 minutes for bags after we had cleared passport control. Very disappointed.","","","Economy","","5.0","4.0","1.0","1.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Lyell Susan","United Kingdom","2014-01-30","This was our first time flying to Perth Australia via Dubai with Emirates what a pleasant experience. Staff very attentive and economy class was very comfortable. I was dreading the long flights but found watching a couple of movies on each flight passed the time and two meals on each flight where acceptable and complementary drinks was a nice touch. Will definitely use this airline again good value for money.","","","Economy","","7.0","4.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Claire Buchanan","Australia","2014-01-29","My 13 year old recently flew as an unaccompanied minor with Emirates on a return trip from Perth Australia to Glasgow (via Dubai). He arrived back in Perth with us yesterday and I have to say I have been very impressed with this service from start to finish. We were naturally dubious about him flying alone at first but Emirates were organised efficient and professional. They even upgraded him to first class for one leg of the trip. I would have no hesitation using this service again if need be.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Balamurali Nair","United Kingdom","2014-01-28","12 Dec 2013 Flight EK004 from LHR. Staff on Emirates flight from London to Dubai are getting worse. They ignored both my children (5 and 8 years old) no toys. They did not have the ordered meals for the children. Head steward claimed I had not ordered them but I had proof that I had ordered them. These are A380 flight crew - what is the point in getting a new flight when the staff cannot meet the basics needs of passengers.","","","Economy","","3.0","4.0","1.0","4.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Wood","United Kingdom","2014-01-28","I have flown with Emirates on 8 occasions (Economy) and the flight from Dubai to Gatwick on December 29th 2013 will be the last I have given the airline the benefit of doubt for too long already. Their prices are sky high and the service on board is chaotic. The staff are friendly enough but uncoordinated. The last 3 times they ran out of the meal I would have preferred. Flying out to Dubai this Christmas it was 3.5 hours into the flight before we received a meal at all and it was cold. On yet another flight they forgot to serve regular meals (those not pre-booked) to the whole block of seats from the rearward bulkhead onward. On a new A380 a couple of years ago I flew to Dubai from Heathrow with part of the ceiling flapping about above my head. On 2 occasions the ICE entertainment system was faulty. My main complaint though is with the poor cabin service.","","","Economy","","4.0","3.0","2.0","2.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","K Mansell","Australia","2014-01-28","Travelled business class on EK434 23 Jan and EK435 26 Jan BNE-AKL-BNE (A380-800). Consistently good service on both flights with attentive crew and impressive product. Seats very comfortable and would definitely make for a pleasant long haul flight. IFE boasts extensive selection of movie/music/TV options. Bar lounge is a terrific space to stretch one's legs and socialise with others. Food a little basic for business class standards and some crew lacked wine knowledge but this didn't really impact too much on the overall experience. Our travel agent ordered a surprise cake for us to celebrate our impending marriage and the crew made a fuss even taking a Polaroid picture for us to commemorate the occasion - such a lovely gesture all round! Would not hesitate to fly EK again in the future.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Sohail Mohammad","New Zealand","2014-01-28","Flew JNB-DXB-LHR. Excellent service and selection of the latest movies and TV series. Both aircraft's (777-300er and A380) were brand new and very comfortable. I have flown this route many times and will always look for a deal with Emirates before looking elsewhere as I know that I can expect the best.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Donald Charlton","United Kingdom","2014-01-25","I flew with my wife in Business class this month from Manchester to Dubai and then changed for another Emirates flight to Singapore. We returned some 7 days later 4 flights with Emirates 3 on the A380 and one on a 777-300. The seats on the A380 are fully flat but so narrow only 18.5"" (basically an economy class seat that goes flat) and not very comfortable. The 777 seats are a bit wider 20.5"" but not full flat. The cabin service on all 4 flights was awful they have so many different nationalities that clearly do not work well together and they have no real interest in the passengers. They are not organised never smile and do not seem to know what they are doing. Dubai airport itself is a disaster chaotic no helpful ground staff. One of the Business Class lounges was OK but the other one in the older Terminal I think was dirty and run down. We paid over £4500 for the flights I feel really hard done by.","","","Business Class","","3.0","1.0","1.0","2.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","A Beatson","United Kingdom","2014-01-24","Flew JNB-DXB-LHR. Excellent service and amazing selection of the latest movies and TV series. Both aircraft's (777-300er and A380) were brand new and very comfortable. I have flown this route many times and will always look for a deal with Emirates before looking elsewhere as I know that I can expect the best.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","D Panoz","United Kingdom","2014-01-24","JNB to SEA via DXB 8 hours to DXB 4 hrs transfer time in DXB plus 14.5 hrs DXB-SEA. Overall impression is very good as I arrived in SEA feeling OK and managed a full day of activities despite the nearly 30 hours spent travelling. Flight from JNB-DXB was very full with a few strange seat allocations by ground staff resulting in seat shuffle for many passengers in the Biz cabin so families could sit together etc. Service and food was good although a little rushed; presumably to maximise sleep-time on this 8hr flight. ICE system required re-setting once but then worked well. Staff remembered not to wake me as requested and I was woken with 30min to landing and still offered a quick croissant and yoghurt which was appreciated. 7/10 for this flight overall. Dubai lounge was impressive in terms of size and space although I skipped breakfast. Lounge could possibly do with a few more private areas. I boarded the DXB-SEA flight dreading the 15-odd hours of further flying but this turned out to be a fantastic flight. Half-empty in Biz with professional friendly and chatty crew and a real step up in meal quality over the previous night's flight. I spent the flight alternating between the food and drink sleeping and the huge selection on the entertainment system. I was particularly impressed with their music choice. Only negative comment on the ICE system is that while the size and clarity of the screens are great the screens are so big that it can be very distracting if someone is sitting next to you and watching the TV as well. No such issues on the DXB-SEA flight as I was alone in a pair of seats but seating mishaps on the full JNB-DXB flight meant I had two huge screens from my neighbours as well as mine to contend with when trying to watch a movie. Overall very happy with my experience as it made the extra-long trip very manageable.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Springthorpe","United Kingdom","2014-01-23","BKK-DXB Jan 2014. Bangkok Emirates lounge ancient tiny and poorly laid out. Food and beverage choice was however very good. Boarding gate minutes+ from lounge. A380 upper deck boarding via air bridge. Very friendly and welcoming crew they seem to love the A380 and explaining its features to passengers actively inviting you to come for a drink in the lounge bar. Impressive seat as anticipated comfortable and spacious with good privacy. Mini bar at seat is a nice touch but nobody wants to drink warm pepsi or fruit juice when you can get a more refreshing drink at the touch of a button or walk to the bar. Massive screen but I remain un-impressed with the range of films and TV programmes on offer. Red eye service cabin lights nice and dim throughout the flight. Full dining service offered despite the 1am departure time with a breakfast served before arrival. Skipped the meal had drinks and canapés at the bar. Nice feature of the Emirates A380 but bar seems to have little space for stock and they constantly run out of things and the poor crew are backwards and forwards from the galley constantly. Lie flat bed was extremely comfortable more so than the 777-300ER beds and combined with the seat liner and nice blankets it was brilliant. Best sleep ever on long haul. Breakfast prior to arrival was decisively average yet again tried the cold cuts and cheese as had enough of the hot offerings and the meat was off poor quality with tasteless cheese. Arrival into Dubai as on time. Very pleasant experience overall A380 is spacious luxurious and a smooth quiet ride on upper deck.","","","Business Class","","9.0","5.0","5.0","3.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Springthorpe","United Kingdom","2014-01-23","DXB-MAN Jan 2014. Dubai lounge again was very satisfactory stunning array of food and beverages on offer and very busy for all the early morning wave. Boarding on time and direct to aircraft from lounge via a lift. Upper deck boarding via air bridge. Crew friendly and welcoming on the whole some perhaps just business friendly. Menu for flight looks far more enticing than previous sectors. Extremely friendly and efficient steward from Dubai himself was looking after me. Very attentive throughout. Seat again is fantastic but this time a LH window seat with minibar to the window and seat more to the aisle - does not feel as private. Under window stowage is also hard to access. Variety of appetisers and sweets at the bar was great on this sector and the Manchester born girl manning the bar was chatty and genuine. Skipped breakfast and snacked at the bar on and off. Dinner service before arriving in Manchester was lovely Nice soup Beef Steak and a Cheese board to finish. Best meal in 4 flights so far and probably the nicest crew . Overall impression of Emirates after a 4 leg trip aircraft well kept A380 stands out 777-300 are getting overhauled crew attentive and professional and immaculately turned out. Food and beverages - food quite average to be honest only 1 dish got me excited. Choice of drinks good with good quality wines too. Entertainment systems are impressive but found content lacking in comparison with Cathay Pacific and BA. Punctuality was good with only minimal delays on departures at times.","","","Business Class","","9.0","5.0","4.0","3.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Springthorpe","United Kingdom","2014-01-23","DXB-BKK Jan 2014. Business lounge impressive at Dubai shower facilities clean and spacious. Food and beverage offer good also. Direct lounge to boarding gate access via lift. Older Boeing 777-300 showing its age but still clean and Business cabin well presented. Very friendly and attentive crew through out. Red eye service lights kept nice and dim throughout after take off snack and supper menu was nice - deli sandwich fresh. Inflight entertainment system functionality impressive but lacking in good movie or tv choice. Breakfast prior to landing was decisively average and serving method seems very bitty. On time arrival into Bangkok.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Springthorpe","United Kingdom","2014-01-23","MAN-DXB-MAN. Business Lounge was ok nice breakfast. Boarding gate quite a walk from the lounge - T1 pier at Manchester basic and clinical feeling. Boeing 777-300ER was clean and Business cabin was well presented. Crew professional and well groomed - Business friendly. Boarding drinks service promptly after seated. Departure on- time after take off drinks order taken - delivered 1 hour later. Excuse stock in economy. Two meal services Breakfast (average) and Dinner before landing (Ok). Not overly impressed with the quality and taste of the dishes. Attentiveness of crew throughout the flight good Inflight entertainment functionally impressive but choice of films and tv poor. Toilets clean and well stocked. Seat very good fully lie flat with massage function - privacy could be improved. On time arrival into Dubai.","","","Business Class","","8.0","5.0","4.0","3.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Ratnani","Canada","2014-01-23","Traveled DXB-DAR-DXB on Boeing 777-300. Crew was friendly but responded to call after 2 hours. The entertainment system was ICE and had millions of movies and TV Shows to last you a year let alone a 5 hour flight. Seats were comfy but less legroom. Food was excellent no complaints. Overall I really enjoyed Emirates and would recommend it to anyone.","","","Economy","","7.0","4.0","2.0","5.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Bourke Bernard","New Zealand","2014-01-23","Flights EK412 and 410 between Auckland and Australia. As an airline they are OK - but nothing special. Cabin crew not that good. Have had much better service on cheaper airlines. The A380 economy seats are better than some airlines narrower seats. Boarding and getting off the A380 is a real pain so slow! Maybe its part airport problem also - but it will need fixing. Movie selection large. Not good value for money.","","","Economy","","2.0","4.0","1.0","2.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Uwe Peiter","Germany","2014-01-22","FRA-PER via DXB Dec 2013. Seating comfort was very poor and comparable to a cheap charter airline. Cabin Service was as poor as the seating. The crew were uninterested and unfriendly to the passengers. One FA was not able to form a complete sentence when he asked after the passengers wish (Chicken? Beef? Coffee?). FA call signs were generally ignored. If you want a bottle of water you had to proceed to the galley. This was our first and last flight with Emirates.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Robert Cuneta","Canada","2014-01-21","Flew 2 way from JFK-Dubai-Manila last Nov Jan respectively. The A380 was a nice airplane with decent seats but the inflight service was underwhelming. The serving of the food was very disorganised and meal selections were always not available. The attendants were serving the coffee/tea at the same time they were serving the meal and beverage. Flight attendants were ignoring flight attendant call signal/buttons. I was disappointed thinking that the flight to Manila via Dubai would be better as the fare was more expensive and longer. The inflight services on flights via Asian routes are much much better no comparison.","","","Economy","","3.0","4.0","1.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Mark Russell","Australia","2014-01-21","Flew SYD-DXB-GRU-DXB-SYD in December and January. I am a Qantas Gold Frequent Flyer and had originally booked Economy but I upgraded to Business for the first leg and then received further upgrades on subsequent flights. Second time I have flown Emirates and was very impressed. Easy check-in in Sydney and Sao Paulo and transit in Dubai very easy. Found all staff both inflight and on ground extremely friendly and helpful. Meals on all flights were excellent with a wide variety of choices - all accompanied by some excellent wines. The ICE - entertainment system offered incredibly varied options of entertainment. My only complaint was the angled lie flat bed on the B777-300 - I have a real thing about angled lie flat bed. Luggage arrived quickly and the ""Priority"" tag seemed if it actually meant something with Emirates - I am sure it is for appearance factor only on other airlines. Overall the flights were highly enjoyable relaxing and I would definitely use Emirates again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","V Vedi","United Kingdom","2014-01-20","EK005 7th Jan Business class with my wife and two boys aged 7 and 4. Very disappointing. The pre-ordered children's meals were not available! I was told by the FA that they had been given to other children. Why were there not sufficient meals on board? I can understand if an adult choice is not available but an airline of this supposed stature should not do this. The adult choices were spicy or containing beef which we do not eat. When I complained the FA giggled and offered me a drink! The service was disorganised and awful. I will avoid Emirates in the future!","","","Business Class","","1.0","2.0","1.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Lee Grant","United Kingdom","2014-01-20","Travelled London to New Zealand via Dubai and Sydney. Inflight entertainment was superb but unfortunately that's about the only positive thing I can say about the airline. Of the half dozen requests made to the in flight staff all were turned down and we're not talking about anything special. Examples such as; ""can I have a new set of headphones these don't work"" ""can you please fix my screen as it won't turn on"". Food service was shambolic children's meals being sent out up to an hour before the rest of the service crew walking around randomly with a couple of trays looking for people repeated offers to give me a child's meal even though I had never asked for one! So inefficient. Once the main service started the crew constantly ran out of options condiments bread rolls etc. because they were blocking the aisles for so long people who had been served wanted to use the rest rooms and the crew didn't want to let them past and didn't want to clear up the children's trays which in some cases were there from 2 hours before. Having the inflight entertainment interrupted for Emirates advertising is pretty irritating too especially when you are trying to settle children down who don't want a seat belt on pre take off. Lastly - would it hurt the crew to treat the passengers like customers? Smile respond to passenger calls and don't stand around the galleys gossiping. Won't be flying myself and family again and wouldn't recommend Emirates.","","","Economy","","2.0","2.0","1.0","1.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Andreas Becker","Germany","2014-01-17","HAM-DXB-HAM with B777. As always EK flight was fairly pleasant even when both flights have been packed. Entertainment system is second to none space and food better than with all European airlines. Service good both flights have been more or less in time. Check in procedure efficient. Unfortunately this time it happens to me that the stewardess spilled some coffee over my sweater. She felt very embarrassed and apologised with champagne from biz class.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Marcel Menard","Malaysia","2014-01-17","The 777 kills it. The expected A380 between Kuala Lumpur and Dubai was switched a few day ago for the Boeing 777. What a let down. Yes the A380 is great but the seating on most 777s does not provide enough space and I am a normal shape. The idea of sitting at an angle or hugging the next guy for 7 hours does not appeal to me enough to change airline which will offer me a wider seat. The 777 is a gold mine for the airline but not suited too narrow for an extra seat.","","","Economy","","6.0","1.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","A Cahill","Australia","2014-01-17","We flew Sydney - Dublin return and it was underwhelming to say the least. The service on board was very poor meals were rushed and it took over an hour and two requests to get a glass of water on more than one occasion. The cabin crew were at best not very friendly with some being extremely rude. Passengers who needed to use the washroom during the meal service were told by one crew member to wait until after the service or they would not get back to their seat.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","4.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","M Morris","Vietnam","2014-01-16","I flew Ho Chi Minh City transiting in Dubai to London Heathrow. I usually fly Thai because it's the fastest route by far but the recent political protests in BKK made me think it was probably unwise to transit through Bangkok at the moment. I was deeply disappointed with the seat on the HCMC to Dubai leg of the journey. I was expecting one of those not quite flat angled seat beds but it wasn't even that. The 777-200 on that route is just a reclining seat. Since the flight leaves at 00.40 in the morning I was hoping to get at least some sleep before Dubai. I fly business class to get the sleep. I might as well have flown economy. The food was very mediocre as well. However staff were very nice. The business class lounge in Dubai is excellent. I can't praise it highly enough. The food is great the showers are wonderful and the staff are friendly and helpful. The second leg of the journey was on the A380 the seat was lovely - a fully flat bed in one of those little cubicles. Unfortunately this leg of the trip was during daylight hours so everyone was being very noisy and so despite the bed I couldn't get any sleep and arrived exhausted. The food on this leg of the journey was perfectly okay. The staff were all polite but strangely distracted and not terribly co-ordinated on this leg. The wait between first course and main was about 40 minutes. Very odd. I don't know if anyone from Emirates every reads these things but if they do - could you please put earplugs in the amenity kits? All in all I'd say that although Thai planes are a little older and shabbier the cabin crew are better trained and co-ordinated the food is better the seats may not be totally lie flat but at least you get to lie down on the flights. And most importantly they always give you ear plugs.","","","Business Class","","4.0","2.0","5.0","3.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","W Thant-Cyn","New Zealand","2014-01-15","Recently flown Emirates while on holiday with my family to Singapore and Sydney from New Zealand. I have very specific requirements when traveling due to using an electric wheelchair for mobility. Despite emailing the airline in advance with these requirements I had a distressing experience using this airline. It was awful from check-in to landing. The customer service was terrible at the check-in desk. The Emirates crew at Sydney airport were unfriendly and they were more interested in talking amongst themselves. At check-in I explained that I'd like to drive my wheelchair up to the entrance of the plane. Check-in staff made a lot of calls and eventually they assured me they were happy with my request. Having reached the gate with my family the bad service continued. The lady at the gate was surprised to see me and asked why I wasn't in a transit chair. She refused to process my boarding early. She ignored my explanation regarding my wheelchair and brought out a transit chair for me to transfer into. When I refused she made more calls and finally she allowed my family and I to continue toward the entrance of the plane. On board usually when a passenger with a disability is onboard a Cabin Service Manager (CSM) comes to say “hello”and make sure all is OK. I was totally ignored. The food was terrible to say the least. Flight attendants did not seem interested in passengers. When we landed I had to wait for other passengers to get off first. Once the cabins were cleared I was told that a chair was on its way. 15 minutes later she showed us to a transit chair. My heart sank. I asked where my chair was and I asked that it be brought to the entrance of the plane instead. I pointed out to her that she clearly saw me board the plane with my chair and I was requesting the same procedure to happen in order for me to get off the plane. Within a few minutes my chair was brought to the plane. What could have been a very simple problem to resolve turned out to be a nightmare. I am hesitant to travel with Emirates again.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Menton Peter","Australia","2014-01-15","Bangkok to Sydney departing 10/1/14 QF 8418. Very disappointing after all the hype. Check in was a long and tedious process and between my wife and I we were a couple of kilos over the checked baggage allowance and had to argue the toss for them to allow to 2 kilos over between the two of us. Boarding at Bangkok was confusing. The inflight service was not too bad except we were served breakfast missing the promised croissants and whe we brought this to the cabin crews attention they found two cold ones for us. We had to ask three times for our Sydney arrival cards to be given to us. The entertainment system is excellent. Following our first experience with Emirates would not recommend them as a first choice airline as there are better alternatives. Emirates is either expanding too fast or resting on its laurels.","","","Economy","","2.0","3.0","2.0","3.0","5.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","E Shek","Australia","2014-01-14","MEL-KUL-DXB-DEL COK-DXB-KUL SIN-MEL (the latter-most operated by QF). Return ticket (AUD1250) was excellent value for money. One of the more noticeable (but unfortunate) features was the rather surly and cold service across all EK flights. Most attendants were not too friendly concentrating on mechanically serving their flights which were fully booked. However food and beverage was solid and entertainment was excellent. Some points about particular flights: The EK409 MEL-KUL-DXB flight was unusually full of large families with young children so be prepared for a screaming economy cabin if booking this flight I would hazard a guess. This is not ideal especially given that the flight leaves MEL a few hours after midnight when you'd want a sleep. EK give me an opportunity to upgrade my COK-DXB flight to business through email for AUD330 which I took up. It was an amazing experience (for someone who has never flown business before). Service (unlike the economy service) was very warm friendly without being overbearing and the food and drink was excellent and constant (I ordered extra bread and dessert brought out very willingly). One of the attendants even got out a staff camera to take a picture for me which was a nice touch to the flight as I had told them it was my first time on business class. EK346 DXB-KUL on the A380 didn't seem any different from other aircraft although the inflight wifi was a added bonus. Overall I'd recommend EK for the excellent price but don't expect tip-top Singapore Airlines-type service.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","B Klug","Germany","2014-01-14","FRA-DXB / SIN-DXB / DXB-FRA. One of the most overrated airlines in my opinion. Seats and food okay but not more than average. Cabin crew far to young to provide professional service. All service rounds appeared quite disorganized and took ages. Crew friendly but more into interaction with themselves than with the passengers. It´ s a pity that QF is codesharing with this airline on the FRA-SYD route.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Tercon Bojan","Singapore","2014-01-13","Perhaps it really doesn't quite get any better than this. Traveling in Emirates suites on the 777-300ER from Bangkok to Amsterdam is pure luxury and there are less than a handful of airlines that can compete with this product. The suite is luxuriously appointed very private and the seat converts into a very plush bed. You may as well be flying in a private jet. The service is impeccable. From the champagne Arabic coffee and dates that greet you prior to take-off to the a la carte food menu that you can choose to eat at any time the service is attentive friendly but not over-bearing. Perhaps the only complaint for the 777-300ER product would be that the lavatories are a bit cramped. Given that you want to change into your pj's prior to take-off there could be a bit more space to change.","","","First Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Freeman-Duffy","Australia","2014-01-13","First Leg was SYD-DXB then DXB-DUB and return was LHR-DXB then DXB-SYD. First leg was great journey considering was on the A380 so much space and room to move about the aircraft. Inflight entertainment was excellent so much on offer (all four flights) maybe too much on offer. Was hard to pick what to watch. Food was decent though I did order special meals to get served first. Second Leg was in a B777-300 this flight was jammed full! Limited seat pitch and hard to get out of the seats and crowded. Staff on this flight very slow and a smile seemed to difficult. LHR-DXB was excellent although the purser seemed a bit childish! Flight wasn't full but still busy. Now the DXB-SYD this were the troubles begin! Check in agent in LHR doesn't check all the way through to the final stop. Got to the gate in DXB wasn't checked in came as a shock so spent 13 hours in Dubai which thanks to Qantas was made easy not Emirates. DXB-SYD night flight with night arrival. Flight was full but once again on an A380 so made that journey a little easier. Overall a good journey with Emirates!","","","Economy","","7.0","4.0","3.0","4.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","C Koebele","United Arab Emirates","2014-01-13","Business class Dubai to Los Angeles - 16 hour flight regular fare and the entertainment system did not work on my seat kept resetting itself. Cabin attendant friendly but apart from resetting (which he did about 5-6 times) he didn't offer any other options. After nearly 3 hours I asked for the purser who re-set yet again twice and finally offered a change of seat. The selection of the entertainment wasn't great. Food average. I took another trip in December to Europe again due to the direct connection but again very poor selection on entertainment and food was not good at all. I would book Emirates again or recommend to family/friends but only if the price is much lower than other options.","","","Business Class","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","B Bouvard","Hong Kong","2014-01-10","Flew from HK to Lyon via Dubai for Xmas holiday. I usually fly with Cathay but this trip with Emirates was much cheaper this time and since I had never tried Emirates before I gave it a try. Overall it was good but I think it depends on the aircraft you are in. For HK to Dubai was in a Boeing 777 seems a brand new one inflight entertainment was excellent! For Dubai to Lyon was in a A340-500 not bad either but the inflight entertainment was not as great as the on the Boeing. For the return trip was in a A330 inflight entertainment was really disappointing. Food was ok as well as staff. Compared to Cathay I would say that Emirates' crew is not as friendly as Cathay's (less smile seem to be quite ""cold"" sometimes). Nevertheless for the value for money I think I will fly again with them.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dave Houlihan","United Arab Emirates","2014-01-09","DXB-DUB - Business class out and Y class back. Gold Member. The experience is a mixed bag outward in Biz pick up on time. Flight on time lounge is to me nothing but an upgrade from the main terminal with free food and drink. Staff all look over stretched and it is not in comparison to other leading airlines where you can have a quiet zone to work. Its over crowded  busy and too open meaning that all sounds travel. Flight fine very full. Staff did their job but lacked any interaction skills. Return in Y again flight over booked their policy of 3x4x3 seating on the 777 is just too tight. ICE as ever was good and staff were not attentive pressed the call button numerous time  they walked past me. Vanished for over 2-3 hours mid flight. Food on both legs was terrible had ordered a low cholesterol meal with low fat. Both times a salad with lettuce and tomato no dressing and fish in biz class was actually burnt so bad to was like plastic. I asked for an alternative and they had Biriyani. You get better in Y class on Saudia for a 1.5 hour flight. In Y class on return chicken breast that you could put through a window and white rice inedible. Its a pity Qatar don't start entering this route as I would gladly fly them in future. Emirates are expanding at a fast track rate but seem to be loosing the edge when maintaining standards.","","","Business Class","","3.0","3.0","2.0","1.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Sjoholm Magnus","Sweden","2014-01-09","In December I flew Emirates on 4 different occasions from Copenhagen to Dubai/Bangkok and I'm sorry to say that I was disappointed. The most annoying was the slow and confusing service of the cabin crew it took more than 2 hours for them to serve anything on each of the flights and it seemed like they were all trainees. On the first flight we had great large new screens for the inflight entertainment system but on the other flights the planes were equipped with an earlier version which was not at all as good. The check in and boarding procedures worked fine although there are always a lot of people who don't understand the boarding priorities. The food and beverage were of average quality and you more or less had to go and ask for the drinks by yourself. I will travel with Emirates again if I will get a good price but not for the comfort and service level.","","","Economy","","6.0","3.0","2.0","3.0","3.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Clara Anthonyamy","United Kingdom","2014-01-09","Kuala Lumpur to London Heathrow on 5th January 2014. The prices are reasonable and the service is quite good. 2 years ago I felt the attitude of the cabin crew was poor so I avoided the airline after that. The staff were not responding to calls and was even rude to passengers. This year I thought I'd use Emirates again. I rang my call button twice and both times it took them more than half an hour to respond. They just didn't seemed bothered about serving. The food was served very late. In summary Emirates is a good airline but they just need to buck up with the cabin crew service.","","","Economy","","6.0","5.0","1.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","R Rowe","Australia","2014-01-08","MEL-AKL-MEL A380. Check in was easy and pleasant staff onboard were professional and helpful. Emirates are fantastic when travelling with children. A380 aircraft is comfortable and pleasant to travel in and the bar at 40 thousand feet a wow factor. Food was good for airline food. Ice entertainment excellent. I would recommend.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Dave Andrew","United Kingdom","2014-01-08","GLA-DXB-BKK-DXB-GLA. I flew from Glasgow on the evening flight to Dubai on EK 026 on 10 Dec and have to say the service from the cabin crew was outstanding and very friendly. Meals and drinks were given in good quantities and the service was fantastic for a night flight. Well done However next flight on EK 372 to Bangkok on the A380 was appalling and inappropriate for the standard of Emirates. No bar service bad food and poor cabin crew. I feel bad in saying this. Return flight was on 07 Jan on EK 371 evening flight to Dubai service was again outstanding friendly cabin crew poor food as only breakfast but it was a late night flight. Good full bar service and outstanding cabin crew which did an excellent job. Last flight was on EK027 and the cabin crew were excellent food was very good and a good bar service which was up to Emirates high standards. I have been flying with Emirates for over 10 years and reached Gold status but now have Blue status. I feel that overall Emirates is excellent good value for money have excellent cabin crew which fly on modern aircraft with a good safety record. The downside is the A380 flights are a hit and miss and overrated. Also I feel Emirates has expanded too quickly to take on other middle east airlines and that the Emirates high standards are falling.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Yeatman","Australia","2014-01-06","SYD-AKL-MEL A380. Very disappointing I have flown Emirates about 10 times and it is consistently deteriorating now to the point where it is not worth bothering with. The previously generous and hi-spec economy meals have been replaced with a smaller tray with much lower quality food. The crew on both flights were unprofessional to the point of it being quite sad on the first flight the service was a shambolic mess and on the second they were far more concerned with flirting with each other and chatting rather than serving passengers. Call bells were never answered meal service took far too long on both flights and the toilets were utterly revolting despite the newish aircraft. Only good part is the IFE. Sorry to say I won't fly Emirates ever again.","","","Economy","","3.0","4.0","1.0","2.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","N Siotto","United Arab Emirates","2014-01-06","DXB-FCO-DXB with A380-800. Wonderful experience starts at the A380 dedicated hub a modern brand new mall with excellent food and shopping offering. Boarding despite the aircraft size and the number of fellow passengers is fairly fast. Seating is spacious and the seat when laid back moves both the back and the seat giving the feeling of having double the inclination and increasing the comfort. Food was served and it was very tasty probably one my best experience in economy class. The entertainment screen was outstanding endless channels games and not to mention the WIFI available onboard and the fact that mobile was working perfectly while cruising at 39000 feet. Amazing experience for an economy class flight both outbound and inbound.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Lakshmanan","Singapore","2014-01-06","Flew from Melbourne to Singapore on First with my wife. Two cars came to pick us up from the hotel and after insisting that one is enough for both of us and our baggage I sent of the other car. Check-in was pretty quick and the staff at the counter noticed that it was my wife's birthday so he chatted with us while processing our baggage. Immigration clearance was done swiftly with the fast track card. Spent an hour at the lounge before making our way to the boarding gate. FAs welcomed us warmly and ushered us to our suites. I have planned to surprise my wife with a cake so I arranged for it over the phone with Emirates contact centre way before my travel date. The suite was big as A380's (We flew on a B777-300ER) and the crew were excellent. Pre-take off drink with nuts Arabic coffee with dates cold towels Bvlgari amenity kits Pyjamas and Menu card were distributed while taxing for take-off. They offered an a la carte dinning with wide variety of selections. The food was fantastic. Especially the Arabic mezze (a must try). Restaurant quality food and the service were efficient. Plates were cleared promptly and the next course was served on time. The chief FA came by my seat and requested to meet him at the business class galley so that we plan for the surprise without attracting too much attention from my wife. He showed me the cake and I bought a gift from the on-board DFS. They brought the cake with tiny lights around it and greeted her. They took plenty of Polaroid photos of us. It was a very memorable flight for both of us.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Elliott Patricia","United Kingdom","2014-01-06","I flew with my husband on our first Emirates flight on EK434 and EK435 Business Class to Brisbane in November we usually fly BA or Singapore Airlines. I have a few comments to make on the trip first of all the food and drink service was appalling. We had to wait for service were omitted on several occasions and by the time the drink came around the meal was finished. I asked for drinks on a number of occasions and didn't get it even using 2 different male/female cabin crew. I had to get up myself and go to the bar for water on several occasions to find the staff chatting quite happily in the rear oblivious to the alert light I had pressed for assistance . But the most disappointing part of the trip was on the short stopover in Dubai business Lounge on the return flight we expected to have a shower and change. The facilities in Dubai were pathetic there were queues and the turnover in cleaning the shower cubicles was painfully slow. We gave up and continued on our journey without refreshing the Business lounge in Dubai leaves much to be desired it is difficult to find food and the way it is designed could definitely be improved. After British Airways and Singapore Airlines and Qantas we would put it bottom of the list.","","","Business Class","","4.0","3.0","2.0","3.0","4.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","C Price","France","2014-01-06","ZRH-DXB-MRU 8/12/13 Business out. Business is is OK but not ""world class"". Staff are attentive but not all the time ! Return in economy. Emirates economy must be one of the most uncomfortable experiences of any airline. 10 seats abreast on a 777 no footrest on the DXB-MRU leg on an old aircraft. Emirates must be one of the most overrated airlines on this site.","","","Business Class","","2.0","1.0","2.0","3.0","4.0","","","2.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Borillo","Spain","2014-01-03","MAD-DXB-NRT-DXB-MAD. All flights served with 777-200LR and 777-300ER. All flights left on time and arrived on time or early. Seats were comfortable enough as to manage some hours sleep and seat pitch adequate it didn't feel that cramped as stated in previous reviews but I guess because I picked the two seat row at the very end of the cabin. All seats I preselected were honoured which was nice. Outbound I did online check-in which worked fine and used the dedicated online check-in counter at Madrid which permitted me to skip the long queues for economy check-in. On board cabin crew were polite and hard working specially on the NRT-DXB leg. All requests were promptly met and you could ask for any kind of drinks and snacks between meals. Food was nice and tasty and portions adequate with several options to choose from I missed breakfast service on MAD-DXB leg though. IFE is the highlighted point of Emirates selection of movies is huge in so many different languages Big high resolution screens and an easy to navigate system. A great experience overall and looking forward to fly with them again.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Handoko Taniwidjojo","Indonesia","2014-01-03","We were a group of 4 that flew AKL-MEL in EK 403 (QF 8761) on Dec 25. It was a very pleasant flight with A-380.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Lakshmanan","Singapore","2014-01-03","The chauffeur arrived at the hotel on time and helped us to load the luggage and drove us to the airport on a Holden Statesman car. The Emirates Check-in counter is the first counter in the row which is quite convenient. Check-in was swift and we were handed a pre-clearance form along with our boarding passes. We cleared past the baggage screening and emigration in a jiffy. We made our way to the Emirates lounge located right above the departure hall. At the boarding gate they have a separate pathway for First and business class passengers. The FAs welcomed us and guided us to our suites. We were given a pre-take off drink cold towel and Arabic coffee while we waited for rest of the flight to be filled up. A FA came to my suite and introduced himself and gave me a Leather bind menu card and told me that it's not an a la carte dining that night as it was just a four hour flight. Right after the take-off the FA came to take the dinner order. I ordered a Mocktail while waiting for my dinner to be served and it was served promptly with warm nuts. Dinner menu and the choices were pleasing and the food was great. We decided to shower the shower attendant notified us once the shower was ready. The shower was huge and had two types of timeless spa products. A series of shower gel shampoo and moisturiser for relaxation and another series of products to feel refreshed. Other amenities such as razors shaving cream moisturiser cologne and hairdryer were available too. When I returned to my seat the FA came with a detox drink and asked if I wanted the bed to be made. I relaxed at the bar's lounge seats while waiting for bed to be made. When I returned the seat was made flat and all set comfy with mattress duvet and a Godiva chocolate placed on my desk. Overall it was a pleasant flight and great service.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Taimoor Tariq","United Kingdom","2014-01-02","Travelled from Manchester to Lahore. Seats were fairly comfortable staff was very good food was nice toilets were clean. Inflight entertainment was really good I enjoyed watching the movies. The only thing that I didn't like was the delay of up to 20 minutes!","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","N Dibe","Australia","2014-01-02","Economy class from Dubai to Bangkok on A380. The hype was great and the result disappointing the seats were narrow minimum leg room and back of the seat in front of me reclines into my lap. Furthermore I felt that the seats were as cramped as on a charter flight. I will choose an old 747 or 777 for my future travels. I recommend Emirates but not the A380 for tall passengers.","","","Economy","","6.0","2.0","4.0","3.0","5.0","","","3.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Kole","United Kingdom","2014-01-02","NCL-DXB DXB-BKK-HKG then return on the same flights. Outbound Newcastle to Dubai on 777-300ER. Very good flight - good food good choice ICE entertainment system. Dubai to Hong Kong via Bangkok on A380. Again very good flight - spacious seats and same ICE system as on previous flight. Food reasonably good on this leg of the journey but not as good as first flight. The choice I wanted was unavailable on BKK to HKG leg but the option I was served was nice enough. Return Hong Kong to Dubai via Bangkok A380. Same comments apply about A380 as before. Another good flight except food on this flight. Food on both HKG - BKK and BKK - DXB legs were poor and a massive contrast to the other 3 flights. I experienced the same on a previous Emirates Hong to Dubai flight so this looks a like a localised Hong Kong supplier issue. Dubai to Newcastle on 777-300ER - same as outbound - very good flight and very good food. Both 777-300ER and A380 used same ICE so same inflight entertainment across all flights - loads to choose from and good variety. Touch screen sometimes a little unresponsive on return flights. Cabin crew were generally good and helpful with queries but slow with food service sometimes. Outbound Newcastle departure was delayed due to late incoming flight but other flights were on time or within reason. Transfer in Dubai was easy and hassle free - around 2.5 to 3 hours each time. Overall except for the couple of things mentioned above very impressed with Emirates.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Wanasundera","United States","2013-12-30","EK 201 on 26 November. Return on 24 December. A380 JFK-DXB. Staff were unprofessional. Spent a lot of time chatting in the galley while setting up and serving meals took a long time. In between meals a fasten seat belt sign was on for long spells with no apparent turbulent weather and no one allowed to leave seats even to head to a toilet! No drinks were offered so people had to make their way to the galley. Once a meal is served it takes hours for the trays to be cleared. Passengers walked the trays to the galley themselves! Although the menus are handed out at the start (on one leg it was the wrong one) most often in economy the choices had completely run out and the only comment from the staff was ""we have bad news"". The A380 is too big too crowded too noisy too uncomfortable too irritating and no way to travel on a long haul.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Choi","Hong Kong","2013-12-30","LHR-HKG via DXB. The seat pitch was surprisingly generous aboard the A380 EK006 from Heathrow to Dubai. The ICE entertainment was superb the staff were friendly and the catering was above average. What I disliked the most was the boarding 'process' they had to make it sound 'so grand'. I sat at the front and by the time I boarded and requested for eyeshades they were gone already. Also it is very hard to hear what the guy was saying as there were a battle of voices between our flight and the Qantas flight at the next gate. The queues for transfer were very long in Dubai but it was pretty inefficient. However it takes 40 minutes to get from the first gate to the second although at a leisurely pace. The second flight from DXB-HKG was far more horrible. We had to endure the horrendous 3-4-3 configuration. The ICE entertainment on the 777-300 was not as modern as the A380 thus the person behind me had to press the screen with tremendous force every time to get his TV working. The screens were also far smaller and much harder to operate. But in terms of service it was really average. In conclusion the first flight was close to being perfect and the second flight slightly disappointing.","","","Economy","","7.0","5.0","4.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Omid Golahmadi","United Kingdom","2013-12-30","We flew 4 times with Emirates LGW-DXB-IKA IKA-DXB-LGW. We flew there and back from DXB on a B777-300er it was very quiet. Entertainment was very good with the latest movies. But the flight to IKA from DXB was a let down the entertainment had 20 channels. The food was very nice. I would fly Emirates again.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","J Tinning","Austria","2013-12-30","I flew from Dubai to Perth (return) in Dec 2013. I am very impressed with their quality of customer service and hospitality. This 11 hour flight felt much shorter as I was very comfortable relaxed and entertained by the ICE system. It was also very comfortable to sleep in the very wide seats. USB and mains power supply is provided for charging devices. The highlights of these flights were certainly the crew and the catering which was of a very high quality served to you with steel cutlery. Even economy passengers receive luxuries normally expected for business and first passengers. The crew spoke very many languages and were very approachable. Emirates certainly deserve number 1 airline for the years to come and I wish to fly with them to Australia again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","K Lakshmanan","Singapore","2013-12-30","Flew from Brisbane to Auckland in business class on an A380. The business class is located on the top deck of the flight. Two sections with 1-2-1 configuration which enables aisle access for all passengers. The single seats on both sides are not aligned with the center seats thus giving you some privacy. The crew warmly greeted and guided us to our seats as we entered the flight. The stewardess introduced herself and told me that she has been assigned to look after for the day's flight and offered the breakfast menu and a pre-take off drink. Each seat had its own selection of drinks that includes a fruit juice two fizzy drink cans still and sparkling water. My wife decided to sleep through the breakfast service but the attendant was concerned and asked if she is feeling ok. The breakfast included fresh fruits freshly squeezed juices toasted muesli and yoghurt. The hot selection served omelettes and sausages or classic French toasts. I went for French toasts with maple syrup and berries. Food was warm and tasty. I ended of my meal with a cappuccino which had Emirates logo dusted on the foam. Nice touch The in-flight entertainment was great with wide variety of movies and dramas. The noise cancelling headphones were good too. The only downside of the center business class seats are leg space. It feels cramped with the leg room extending below the seat in front you.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","T Mahr","Germany","2013-12-30","CMB-SIN in late December. Flight boarded late although had arrived on time from DXB with no explanation and a call 40 mins before anything happened. Relatively comfortable seating on a 777 - the two of us had one of the only rows with only two seats at the very back. Great inflight entertainment but let down by lousy service. They seemed disorganised at best and the meal and drinks took 2.5 hours to arrive. Quality of food not good but given plenty of actually drinkable wine with a smile and apologies. Great arrival experience in SIN - we were out 20 mins after touch-down.","","","Economy","","5.0","4.0","2.0","3.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","J Avramovic","Slovenia","2013-12-29","MUC-MCT via DXB and return. Travelled with my wife and 1.5yr old son. The whole middle front row (4 seats) was just for us. Very comfortable seats pleasant and very helpful flight attendants. A lot of small gifts for the baby and an excellent inflight entertainment. Would definitely fly with them again!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","S Gill","United Kingdom","2013-12-29","Flew from Durban to London Gatwick via Dubai. The first leg of the flight was awful - seat backrest was broken staff could not fix it so they moved us to two different seats which were even worse with a solid lump at the base of the backrests that made it impossible to get comfortable in any position on this long flight. The second leg was great in a two-week old aircraft where we could finally sit in comfort. Unfortunately the Durban-Dubai experience has put me off Emirates.","","","Economy","","1.0","1.0","4.0","4.0","4.0","","","5.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","Gillian Morgan","Australia","2013-12-29","Travelled on a Qantas ticket from Perth Australia to London Gatwick on 19th December. Firstly we could not find an overhead locker to out our 1 piece of luggage in. I asked an attendant to assist us and he stated ""I am not a luggage attendant"". Next it took 2 hours to be offered any form of refreshment and then it was abysmal. I wanted another drink and buzzed for assistance but nobody came. The inflight entertainment was excellent though but all in all a bad flight - Perth to Dubai. Dubai airport - the Emirates lounge was the best I have ever been in and enjoyed the 4 hour lay over. Dubai to Gatwick - slightly better as the staff were a little more customer focused. Food terrible though. Will be travelling back in the new year and am not looking forward to it but this time a stop over in Dubai may make the experience a little better. Never again will I travel on Emirates unless I can afford Business class.","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","1.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D James","South Africa","2013-12-29","Cape Town to Bangkok-departed on time excellent IFE good quality food and drink. Airline staff seemed a bit scarce! But we're mostly engaging and friendly. Transit through Dubai is not a pleasure the airport is one of the most unsettling places to visit. Pity the airline and the airport are so different.","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","4.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","M Caplan","United Kingdom","2013-12-29","Flew 6 flights recently in business with Emirates. All on 777 and A380. All flights on time Glasgow to Dubai then to Bangkok to Sydney Melbourne to Singapore then to Dubai and back to Glasgow. Every car arrived on time check in a breeze as was passport control with special pass. Made travelling a pleasure. All personnel were fantastic kind and attentive. Food great as was wine and in every detail Emirates are way beyond the competition. Have read some other reviews which are rather negative. Since we flew so many times I fail to understand the problem. Compared to recent BA experience to New York Emirates are on another level.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"emirates","/airline-reviews/emirates","Emirates customer review","Ranaweera Ravindra","Japan","2013-12-29","The fleets are new comfy. Flew Narita-Dubai-Munich and Rome-Narita. Always wanted to try A380. The FA's were awful. On one flight the table was dirty. I took 4 flights in total and every time I experienced something horrible. Firstly they didn't give me the bread and I had to ask 2 times for it next I had to wait over 15 mins to receive my main dish. I asked for water that I didn't receive. This is the worst airline service I have experienced so far.","","","Economy","","2.0","4.0","1.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","R Breakwell","Australia","2013-12-25","NBO-SIN-NBO. First leg was alright but nothing great. Food service was slow and FA didn't clear trays for ages. Second leg to Singapore on A380 was much anticipated but disappointing seat configuration thus narrow seats thus alot of discomfort. SIN-DXB was much better but had to keep asking for water/drinks. Don't know why they just don't offer bottles of water like in business class. Flying from Singapore to Perth on Qantas we were given bottles of water to rehydrate - great for a 5 hours flight and essential for a 10+ hour flight which Emirates should consider. Last flight was the worst - lots of turbulence so we didn't get any meals. Not Emirates fault but the crew were very unprofessional. Very thirsty flight again as not enough water/drinks provided. Granted we had to remain seated during the turbulence but one cup of water and 1 juice is not enough for a 5 hour flight. Cabin crew on all sectors were not very helpful and not very friendly. Same could be said of counter staff at the business class lounge. We've been flying Emirates for 10 years and except for the last couple of years due to a change in our country of abode and travel patterns have had to use other airlines so have slipped down to Skywards silver status. We were planning to use Emirates more for our 2014 flights but will now consider other airlines. The only saving grace is the ICE entertainment system which helps you forget the lack of water/drinks the bland food and that tray in front of you.","","","Economy","","3.0","3.0","1.0","2.0","5.0","","","3.0","0"
"emirates","/airline-reviews/emirates","Emirates customer review","D Thomas","Australia","2013-12-23","Bangkok to Sydney. Have previously flown this leg 6 times with a well-known Thai based airline. As per our Sydney to Bangkok flight with Emirates the boarding was delayed. At least this time there were announcements from the boarding gate to explain what was happening. The dinner was a decent size but bland and tasteless. The menu only offers 1 dish to choose from. Then the so-called ""breakfast"" was just a tiny fruit salad with a bread roll. On the other airline I alluded to above the menu has 2 dishes to choose from (for both dinner & breakfast). The breakfast is also a full meal in itself. The cabin crew seemed a little more polite than on the Sydney to Bangkok leg although I still would not describe them as friendly or welcoming. They were a little slow to bring meals and water/tea/drinks etc. I thought the Inflight Entertainment was quite good with a wide selection of programs. I'd say both airlines are equal in that regard. They did hand out a little toiletries pack which is very handy and something the other airline doesn't do. They also gave our child a small pack with some items to keep him occupied. That was a nice touch and again something the other airline does not do. In summary I found Emirates to be overrated. The tickets were cheaper than the other airline by quite a few hundred dollars and did have a couple of little nice hand-outs the other airline does not. However I think that does not make up for the uncomfortable seating and unfriendly service.","","","Economy","","5.0","3.0","3.0","1.0","4.0","","","4.0","0"
"era-aviation","/airline-reviews/era-aviation","Era Aviation customer review","S Laird","","2008-03-27","ANC-FAI-ANC Economy Open Seating. Check in was difficult. The checkin agent did not understand how to read my ticket and almost seemed to blame me for the error. Once on board however the flight attendants both on the outbound and return were very nice especially on the return flight a definite sense of humor. Era offers low fares between Anchorage and Fairbanks and I will be flying with them again. It's also nice not to have to go to security when flying on the smaller planes.","","","","","3.0","","","","","","","","0"
"eritrean-airlines","/airline-reviews/eritrean-airlines","Eritrean Airlines customer review","M Spano","Italy","2012-08-06","FCO-FRA-CAI-ASM in C return ASM-KRT-FCO in Y. Both flights full and operated on Airbus A319 wet leased from BH Air. Seats comfortable and legroom generous. FA's professional and efficient yet quite reserved and rarely smiled. The food quality in general was rather average on the outbound leg offered 3 meals which were tasty and rather filling. On the 6 hour inbound trip offered a small and just edible breakfast option. Slightly limited beverage options. The intermediate fuel stops in FRA and CAI make the flight seem incredibly long and aren't specified on your ticket. Both flights delayed outbound 40 mins inbound 8 hours - no explanation given. Luggage allowance is generous yet only 2kg more for Business passengers (48kg). Customer service at Asmara Airport has improved yet the Terminal is small and old and needs renovations no Business Class lounge available. No IFE or reading material offered on board B8 flights.","","","Premium Economy","","7.0","","","","","","","4.0","1"
"eritrean-airlines","/airline-reviews/eritrean-airlines","Eritrean Airlines customer review","M Spano","Italy","2012-05-17","FCO-ASM in Economy. Cabin comfortable spacious ample legroom grey leather seats on new A320 FA's kind and polite. Return flight AMS-FCO via CAI same aircraft on time departure yet our arrival was delayed by 50 mins due to unscheduled fuel stop in CAI. Airport services in ASM have gradually improved onboard meals were edible on both legs and were the same for Y and J class. Both flights were nearly empty only 20% load no IFE.","","","Economy","","5.0","","","","","","","4.0","1"
"eritrean-airlines","/airline-reviews/eritrean-airlines","Eritrean Airlines customer review","Rob van Houten","","2008-07-18","Had about two hours delay in Dubai for my flight to Asmara. This was a straight flight without a stop in Dijbouti normally done. Eritrean Airlines are good in cancelling your reservation it happened on both flights to and from Dubai. Staff friendly drinks and food basic. Seats looks rather old with damaged fabric.","","","","","","","","","","","","","0"
"eritrean-airlines","/airline-reviews/eritrean-airlines","Eritrean Airlines customer review","S Sharma","","2008-01-15","DXB-ASM-DXB 4 times now. Each time the flight is supposed to be fully booked no matter how much in advance you book. And invariably seats are confirmed 24hrs before the flight. Inside there are always about 25% empty seats. Once they said ""fully booked"" for 4 days then 24hrs before confirmed the seat. Then later rescheduled the flight by 24hrs - then cancelled it. Food is rather average though cabin crew is friendly. Once Business class has 3 seats a side. No special food for Business class.","","","","","","","","","","","","","0"
"eritrean-airlines","/airline-reviews/eritrean-airlines","Eritrean Airlines customer review","Thomas Hargreives","","2006-04-19","Frankfurt (Main) to Asmara. The crew are most friendly. The onboard service was excellent and standard of the aircraft was good though the legroom wasn't great. The ground handling done by the airline at Asmara International Airport was efficient even though there were a number of shortcomings at the airport the airline got round them. The price of the ticket was worth the service I received.","","","","","","","","","","","","","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Kevin Overtoom","Netherlands","2015-07-28","Amsterdam to Moscow with Estonian Air, which proved to be good choice. AMS to Tallinn leg was carried on a CRJ200. They served complementary coffee, water and a chocolate. Transfer at Tallinn was seamless, their non Schengen area consists of a few gates and one restaurant. The connecting flight to Moscow was on a slightly worn Embraer 170, leg room okay but the interior had seen better times. Service on both flights was very formal and a smile was nowhere to be seen. Would fly them again due to the easy transfers.","CRJ200 / Embraer 170","Couple Leisure","Economy","AMS to SVO via Tallin","7.0","3.0","3.0","3.0","","4.0","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Vincent A Borlaug","United States","2015-05-18","OV174 15th March and OV173 24th March. Amsterdam-Tallinn. Decent legroom nice inflight magazine and even boarding with a proper jetway at Tallinn for the return flight. Good inflight service featuring a solid drinks menu with Estonia's superb A. LeCoq lager and Viru Valge vodka - not a bad little airline at all (I had flown them before in 2010 on a Copenhagen-Tallinn round trip with similar results).","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","G Kumpe","Germany","2014-09-28","Vilnius-Tallinn OV 356 Sept 2014. We were very surprised when the check-in lady at Vilnius airport charged us the equivalent of around 10 Euro pp for the check-in. The use of the existing check-in machines at Vilnius airport would cause this fee as well she explained to us. The only way to get a free check-in would have been the use of a smartphone. We did not unfortunately have this possibility. Up to now I have never encountered costs for the use of a check-in machine at any airport. Apart from this: Flight was on time Aircraft clean. Quiet and comfortable flight. Seats average. Only few travellers on this flight. Drinks and food for sale. Free check-in baggage. Very fast baggage delivery in Tallinn airport.","","","Economy","","7.0","3.0","2.0","1.0","1.0","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","J Homans","Netherlands","2014-06-20","Used Estonian 5 times in the last 12 months. AMS-TLL vice versa. Pleasantly surprised. CRJ900 with a lot of legroom. Charming staff. Disliked the practice of sending economy passengers to a kiosk in TLL to get a boarding pass where you pay 10 euros. Once had a delay of 20 minutes which the captain explained announcements over the speakers were very distorted and hard to understand. Boarding at TLL was a mess. The plane was a bit late arriving disembarking passengers refuelling no bridge from the gate 80 people kept waiting. Catering was okay but you pay through the nose of course. No visa cards just cash.","","","Economy","","9.0","5.0","4.0","3.0","3.0","","","3.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Toomas Käbin","Estonia","2014-06-13","Estonian Air #145 Tallinn-Copenhagen June 12 2014. Flew Tallinn Copenhagen in flex class (premium economy) which means free meal and bar service 23 kgs of luggage and flexibility to change tickets. The food consisted of smoked salmon on a slice of bread a small but fresh salad and an appetizing Sacher cake. Not too much but enough for the 1hr 20 minute flight. Swift boarding and disembarkation aircraft clean and fresh newspapers available friendly staff clear safety announcements over good audio system and interesting inflight magazine to while the time away. Estonian Air is a small and pleasant regional airline.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","E Birman","United Kingdom","2013-09-22","TLL-AMS a busy morning flight on the perennially cramped CRJ900. Compared to my last flight with Estonian a year ago the service much better and Tallinn airport keeps improving and is now probably the nicest small airport in Europe: clean free wifi comfy seats and even a library. No service whatsoever on Estonian Air which besides being government-owned is on par with Ryanair for what it offers. But as a way to get from Point A to Point B it's acceptable.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","1.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","U Robertinho","Sweden","2013-09-02","Stockholm - Tallinn - Kiev and back. Clean and nice Embraer on the first leg and a new CRJ900 on the second. Overall a pleasant experience. Transit at the small Lennart Meri ariport in Tallinn smooth and easy. Staff rather dull but agreeable. I would gladly fly with them again.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","5.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","C Ten","Australia","2013-07-09","Tallinn-Amsterdam is a short flight but crew were nice helpful and were able to understand at least 4 languages (they helped my Dutch Grandmother who speaks no English). Amenities not normally provided but because flight was near empty they gave out snacks plus complementary tea and coffee. They also allowed us to sit in vacant seats which was nice. In general a nice trip and much more than was expected for basically a regional airline.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Thomas Eriksson","Sweden","2013-06-28","ARN-TLL ERJ170 Equipment. This is the airline where you are never met with a smile. Short flight in an old Finnair ERJ170. The seat Comfort is horrible feels like you have a stick in your back all the time. The crew tries to sell you extremely expensive instant coffee for 4 Euros a cup. I was quite impressed that the two cabin crew never managed to smile once during the 50 min flight. This is however the Baltic States best airline. That tells you how bad the other ones are.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Peter Thackray","United Kingdom","2012-12-07","ARN-TLL-ARN - Flew from the UK via Stockholm on an SAS Ticket. The leg from ARN was with Estonian Air on a new CRJ900. Economy cabin only has food/snacks for purchase I did not partake so cannot comment upon the choice. The flight itself was on-time both ways with clear announcements inn Estonian/Russian/English. The flight was less than an hour so no need for any in-flight entertainment but an interesting multi-lingual airline magazine was provided along with a choice of some newspapers in various languages. Airline has some codeshares with other carriers in the region and provides a good connection to other Scandinavian/Baltic destinations.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","A Petersen","Denmark","2012-10-04","CPH-TLL-CPH. Cabin Crew both ways showed no emotion or enthusiasm. A very clever metal rod has been inserted in each seat which makes it extremely uncomfortable to sit in. No complimentary products on these flights coffee purchased tasted poor creamer had no effect. On the plus side checked baggage was delivered fast on both flights. In the future will look for other alternatives.","","","Economy","","3.0","","","","","","","1.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","D Maher","Ireland","2012-09-05","TLL-CPH. Very comfortable and clean Embraer 170 used on the short flight from Tallinn to Copenhagen. Good leg room staff friendly and courteous and a small snack and hot drink offered. Efficient check-in at Tallinn. Would definitely recommend as they are a great introduction/farewell to a very beautiful country.","","","Economy","","10.0","","","","","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","M Kozlov","Netherlands","2012-03-14","AMS-TLL-SVO-TLL-AMS. Estonian Air still had a reasonable fare for this route. Nice modern CRJ900 planes on AMS-TLL and a bit tired and worn Boeing 737 from TLL to SVO and back. I had a very short connection time in TLL onwards just 30 min but had no problems because Tallinn Airport is actually very small. Food and beverage service pretty basic just soft drinks and rye-bread sandwiches. No comments regarding the luggage since I was travelling just with a cabin bag.","","","Economy","","8.0","","","","","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","C Adams","United Kingdom","2011-07-11","London Gatwick-Tallinn return in Economy class in a Boeing 737. The queue for check in/bag drop at London Gatwick was lengthy and slow moving for what turned out to be a full flight. However the flight boarded on time and departure was only slightly late due to a busy afternoon at the airport. We had selected the exit row in economy which had two instead of 3 seats on each side and more legroom. These were sufficiently roomy and comfortable for the flight. We had also pre-ordered a hot meal and wine and these were brought to us before the cabin crew started the sandwich and drink service to other passengers. Both the food and drinks were good value good quality and helped pass the time on the flight. The cabin crew were professional polite and friendly. The return flight was much the same on time and trouble free. Tallinn airport had a much quicker check in than Gatwick and no security queue. All in all a decent service and pleasant experience.","","","Economy","","9.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Ward","United States","2015-07-27","This is my first time on Ethiopian airlines and was impressed. The Route from LAX to Dublin is new and just started in June 2015. I was hesitant when booking but the fares were extremely good. The flight attendants were wonderful and I was impressed by their professionalism and concern for the passengers needs and comfort. The food and drink was very good. The plane being a new 787 Dreamliner was immaculate and this is the fastest flight I have had to Dublin. The direct route from LAX to DUB definitely filled a void since Aer Lingus pulled out several years ago. I would recommend this airline. The prices are reasonable and the service is fantastic. The hours of this flight are a little odd leaving LAX around midnight. The Dublin flight leaves for LAX at 6.15 am. If you can deal with those hours then this airline is the way to travel. No more flying 5 plus hours to the east coast laying over for hours and then having another 7 hour journey ahead. Our flight time was a little over 9 hours to Ireland.","Boeing 787 Dreamliner","Business","Business Class","LAX to DUB","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","D Graubard","United States","2011-04-27","ARN-TLL (Tallinn) brand new CRJ-900. Short 50 minute flight but on-time and very friendly attendants. Plane was spacious clean and comfortable. On-board prices reasonable for BOB; only disappointment is as the flight is so short they don't sell duty-free so I couldn't buy something I wanted from the catalog. Tallinn airport is clean small and very easy to be in the centre of town in 10-15 minutes. OW fare was US $90 and a good deal.","","","Economy","","8.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Ebrahim Laher","South Africa","2015-07-20","I boarded a flight from Jeddah to Addis Ababa connecting to Johannesburg. Due to the late arrival of the flight from Jeddah passengers connecting to Johannesburg where treated like cattle and rushed onto the connecting flight.  My issued boarding pass with my pre-booked seats was changed. Our special meals was not provided or loaded on the craft. I am told that its a normal thing on Ethiopian airlines for luggage not to arrive. On arrival no luggage arrived in Johannesburg. I don't recommend this airline. ","","FamilyLeisure","First Class","Jeddah to Johannesburg via Addis Ababa","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","David Meara","United States","2015-07-16","I flew my family of 8 in economy on Ethiopian Air July 2 2015, IAD-ADD-JRO and back on July 12th. 777-300 on the ADD legs and 787's on the JRO legs. I have nothing but compliments on the aircraft, cabin staff and the overall experience! Much better service on all four flights than on most domestic carriers and they were pleasant. The cabin did get a little messy on the way back but what do you expect on a 17 hour flight? I would have no hesitation taking EA again or recommending to someone.","Boeing 777-300 and Boeing 787","Couple Leisure","Economy","IAD to JRO via ADD","8.0","4.0","5.0","4.0","4.0","3.0","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Thomas Wengler","Denmark","2011-03-15","Business class between Copenhagen and Talinn in Estonia - even though this was a 1 hour 30 min the flight served no food and I could not even get a packet of peanuts. The flight had cost £650 for a return and was a sorry experience.","","","Business Class","","","","","","","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Frank Rispin","United Kingdom","2015-07-05","LHR to ADD, June 8, return 30th. Excellent flight both ways. Superb planes. Helpful cabin staff. Smooth boarding at new LHR Term 2 compared to old T3. Flight time now only 7 hours. By far the best way to get to Addis. Addis airport efficient both ways. Do not like arriving at new LHR T2, massive long walks, baggage slow, not enough lifts from arrivals to public transportation. Aspects of the design of this new terminal at Heathrow are very poor. ","Boeing 787","Solo Leisure","Economy","Addis Ababa to London","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Tony Couch","New Zealand","2015-07-02","At Nairobi airport, I was offered use of a small Kenya Airways lounge. Quite pleasant and adequate for a short wait. Boarding on time. Seats in the 737 were spacious and fairly comfortable. As there were only 5 business class passengers, I had an empty seat beside me. Food and service were good. Overall a pleasant flight. Addis Ababa airport was chaotic. A lot of people sitting around in corridors with mountains of hand luggage. The Ethiopian lounge was busy but I was able to get a seat. The seats looked good but were distinctly uncomfortable. No facilities for lying down or sleeping. Food and beverages were OK but not great. No showers and toilets not great. Wifi was available but very patchy in coverage and speed - staff were obviously aware of this as they warned me when I asked for the password. I was looking forward to the flight ADD-LHR as it was on one of Ethiopian's fairly new 787s. Boarding was fine. Business class layout was 2-2-2 but as there were few passengers, I could have an empty seats beside me. The seats were very disappointing and appeared to be an old design. They reclined to a relatively flat bed but it was angled and lumpy - not good for sleeping. Why Ethiopian would buy modern aircraft and fit them with inferior seats in their most profitable cabin is impossible to understand. Food was not good. I had beef which was tough and poorly seasoned. Other parts of the meal were similarly disappointing. In the business class cabin, there were 3 crew. One was dressed in a colourful uniform and was both pleasant and efficient. The other two were in drab outfits and had personalities to match. IFE worked OK but had a limited selection. The flight arrived on time. On arrival at LHR, my checked bag was not there. When I had checked it in at NBO, a large green tag reading ""transfer at ADD"" had been attached to it but, as I later found out, it had been left at Addis Ababa. Staff at the missing luggage counter at LHR were helpful and efficient but Ethiopian clearly were not. I arrived at LHR early on a Friday morning. It was not until nearly midnight on Saturday (and after numerous enquiries) that my bag was finally delivered to me in central London.","Boeing 737 / Boeing 787","Solo Leisure","Business Class","NBO to LHR via ADD","2.0","2.0","3.0","1.0","2.0","1.0","","2.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","U Johansson","Estonia","2010-11-23","Estonian Air is becoming a disaster! Having flown with the airline for many years I cannot recall it being worse. Stockholm-Tallinn flight Friday 19th of November - five hours late. Vilnius - Stockholm flight same day six hours late. London - Tallinn flight a week ago more arrived in Tallinn more than six hours late. And all the time without accurate information - probably to avoid rebooking on other airlines.","","","Economy","","","","","","","","","1.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","G Chew","United Kingdom","2010-08-29","Tallinn to Stockholm. Cheap flight bought online. Check in TLL very quick nice small airport. Flight delayed an hour. Saab 340 small but comfortable. FA served non-alcoholic drinks and cupcake for free.","","","Economy","","9.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Mark","Kenya","2015-06-30","Flew to Bangkok from Nairobi and return and I certainly did not enjoy the flight back. The Boeing 767's used from Bole International to Suvarnabhumi Airport and back are very old, felt like I was on a bus. The inflight entertainment is awful, variety of shows is poor, TV screen is unclear and the seats have signs of wear and tear. My flight from BKK to Bole was delayed by 3 hours which meant I missed my connecting flight, but that was sorted out once we landed in Addis. All in all, I would not recommend for long haul flights, however short haul flights are bearable.","Boeing 767-300ER & Boeing 737-800","Solo Leisure","Economy","Bangkok to Nairobi via Addis Ababa","3.0","2.0","4.0","2.0","1.0","3.0","1.0","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","R Mundra","India","2015-06-29","I flew Ethiopian Airlines as they are a part of Star Alliance. Flight from Mumbai which was scheduled at 5.30 AM took off near 7 AM. Missed my connecting flight to Accra. Was put up in Addis Ababa at a hotel with very limited menu for people who had missed connecting flights. Seems both the airline and the hotel were used to this problem, as my flight ticket for next day and hotel were already printed when I arrived at Addis Ababa. Food was just ok. Entertainment was good.","Boeing 787","Business","Economy","Mumbai to Cccra via ADD","3.0","3.0","3.0","3.0","4.0","1.0","","3.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Georgios Vrontos","Greece","2010-08-23","ATH-TLL-ATH nothing exciting about them but nothing to complain. The flight with an old B737-300 a nice complimentary sandwich with beverage or water. We had ordered and prepaid warm meal we had to prove that we had paid to give us the meal even though the trays had our names printed on them. The younger stewards/hostesses were nice and pleasant the older ones were living in the communist era of transportation. Excellent airport of Tallin new clean friendly convenient but underused. Too bad only few airlines are using it.","","","Economy","","6.0","","","","","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Iva Toohey","","2009-09-07","I have used this airline a few times (Dublin-Tallinn return). This year my experience was a total disaster. My outgoing flight was brought an hour forward and my return flight was cancelled. I got no notification - no explanation or an apology for the stress and hassle they caused me. I sent about 10 e-mails looking for some explanation - no reply!","","","","","1.0","","","","","","","","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Brown","United Arab Emirates","2015-06-16","Pretty horrible flight, with plane crowded and dirty. There were already transit passengers on board (from Burundi) when we boarded and the aircraft did not appear to have been cleaned. Took off around 30 minutes late with no explanation. Crew seemed disinterested and there was no inflight entertainment. The only positive point was that the meal was reasonably tasty and there was beer and wine on offer. The condition of the toilets was disgusting even at the start of the flight. Despite having a relatively good reputation, I will try my best to avoid using this airline again.","737","Solo Leisure","Economy","Nairobi to Addis Ababa","2.0","2.0","1.0","3.0","1.0","2.0","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Darryl Huard","Switzerland","2015-06-13","I know many people seem to recoil when I tell them I am flying on an African airline but I would fly Ethiopian Airlines anytime over any US airline. The service is top notch, the flight attendants, professional and attentive, and very patient with some very rude passengers. I have flown Ethiopian a number of times now and have seen a progressively improving level of service. Addis airport is a very efficient HUB through Africa. The flights within Africa are not as good (still better than most) than the flights to North America. Also, the fares are very reasonable and passengers aren't nickel-and-dimed to death which is now the norm in the US flights.","","Business","Economy","FIH to YYZ via ADD","1.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","E Birman","","2009-08-06","Estonian Air round-trip ARN-TLL first leg on Estonian Air Regional Saab 340 and back on Boeing 737-5. They don't qualify as a budget airline in my book (at least not at the level of AirBaltic) because the prices charged are only competitive with other carriers; they certainly don't undercut by much. Customer service is excellent particularly at Tallinn Airport. The ARN-TLL leg had free food as well. The integrated check-in counters (with SAS) are very handy and they were on time in both cases. In general they are unspectacular but deliver very solid service.","","","","","4.0","","","","","","","","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Simon Smith","","2009-06-20","Tallinn-LGW. If you think of it as a low cost airline you won't be too disappointed. Even on a 3 hour flight food and drink had to be paid for although the prices were lower than some other airlines - eg. 3 euros for a beer. The only real issues were that the seat pitch was very tight and the interior needed some maintenance (eg. some seat covers were torn).","","","","","3.0","","","","","","","","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Frank Rispin","United Kingdom","2015-06-06","ADD to Heathrow March 16th in daylight. Check in Addis excellent and quick. Breakfast at the cheapest cafe in Terminal 2 OK but service a bit half hearted. Price up to $6 plus 25%. Boarding very quick. Flight superb except that as others note the standard of food on Ethiopian is slipping downwards no choice for lunch. Arrived spot on time and getting through new Terminal 2 at LHR better than my first time in October!","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Joerg Lehnert","","2008-12-19","Tallinn-Kiev-Tallinn. Using Estonian Air is like using a scheduled bus service in best case. They will get you from A to B without any amenities. Estonian uses B 737-500. Seat pitch is average. Both flights were on time. Luggage arrived as well. On board service has to be paid extra. For a flight of about 2 hours this is not much. I use them because it is the only direct link between Tallinn and Kiev but if there was any quality airline I would prefer them.","","","","","2.0","","","","","","","","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Robert Reddy","South Africa","2015-04-20","I had the most uncomfortable experience flying between Accra-Luanda and returning the same route. The flight was delayed and without any explanation or updates from the carrier. The cabin was very dirty and poorly maintained. The facilities were pathetic and not well serviced during the flight. Cabin crew were poorly trained or lacked customer friendliness and seemed very aloof without much concern. The overnight hotel accommodation was pathetic. Boarding procedures were woefully managed. No recognition was provided to the star tier members when checking in at the counter or when boarding. People simply pushed their way through. Given the type of client and nationalities that use this route the cabin attendants had no control over the passengers and during landing and take off there was much confusion with passengers standing up and opening the over head compartments long before the aircraft had reached the docking bay. Passengers were randomly spitting on the floor without any care for other passengers or having been informed by the incompetent cabin crew about the use of the facilities provided. The ground staff were equally unhelpful.","","","Economy","","","3.0","1.0","3.0","3.0","","","4.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Louise Stanley","","2008-12-15","Excellent low-cost airline to a popular destination. The staff at Gatwick moved heaven and earth to get us out despite a long delay due to snow at Tallinn and a storm over Stockholm. Although we flew out in the middle of the night we got there in the end. On the way back everything went smoothly. Would have given them 5 stars except the food and drink on board is pricey and this was not obvious at the time otherwise on the way out I would have taken some £s out of the ATM rather than spending them all at Gatwick. Coming back I managed to buy a cake and some coffee (having already eaten in Tallinn before the flight) for 45 krooni not bad as the cake was huge. Would fly with them again when visiting Estonia rather than take a slightly more expensive connecting flight via Amsterdam.","","","","","4.0","","","","","","","","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","U Johansson","","2008-11-30","I have been a frequent flyer with Estonian Air since the start of the airline. Up until the day when SAS (Scandinavian Airlines) became one of the owners Estonian Air did fine. Since then I have seen a continious increase in delays and poorer service. Late is now the rule (½ to 3 hours in general) and despite that some of the staff do their best I am looking for an alternative. Obviously there is a lack of professional management and poor understanding of what running a commercial airline is all about. The best they could do now is to get rid of SAS and start on their own.","","","","","2.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Vlogianitis","Australia","2015-08-01","MEL-AUH on time, crew attentive. IFE very good had a wide range of channels. Food delicious, seats comfortable but felt crammed in. AUH-ATH was a shocker. Abu Dhabi ground staff are rude and airport is poorly run. The flight wasn't much better with rude staff. My headphones didn't work and the FA wouldn't give me a new pair. Food was mediocre and legroom was a better. Flight was filled was children that were running wildly through the cabin. Before landing, passengers were self serving themselves alcohol in the galley. Business Class was complaining but FAs didn't care.","Boeing 777-300 / A330-200","FamilyLeisure","Economy","Melbourne to Athens via AUH","6.0","3.0","4.0","4.0","5.0","1.0","3.0","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","K S Al Busaidy","Oman","2015-04-19","I have flown Ethiopian Airlines 3 times. None of my trip was smooth. I reserved my seat during booking. Somebody was in my seat and I was told its a free seating flight. I requested a Gluten Free Meal my meal was given to somebody else instead I was served different kinds of cheese with bread containing gluten. I have always been served chicken with rice and normal bread (Gluten) the same type of meal was served for breakfast. Delays are never announced. Flight was rescheduled without advance warning. Getting a wheelchair takes forever and not guaranteed this led us to miss our flight.","","","Economy","","2.0","3.0","3.0","2.0","2.0","","","3.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","J Slade","","2008-08-26","LGW-TLL-LGW. Check in at Gatwick easy and fast. The aircraft was a very old looking B737. It still had the ashtrays in the seat arms! The crew were ok but very dour. The flight leaving Tallinn was again late by about 30 minutes. Tallinn airport was very nice and looked new. The all male crew on the way back were more cheerful and helpful. We had a meal and a juice each and it was about EEK220 or GBP11. I think for what we paid it was very good value for money. This is a small airline trying to follow a low cost model. All in all I was pleasantly surprised.","","","","","3.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Chris Hauzenberg","Austria","2015-07-31","VIE to Bkk via Abu Dhabi. Booked flight directly on Etihad homepage. Flight from VIE to AHD was with Niki. Aircraft did not have IFE, everything was very tight an uncomfortable. Meal was small, served cold. The Austrian wine was excellent! Staff very friendly. Onward flight was with an Etihad A330. Seat in Economy class was even worse as on Niki""s A320/321. IFE had a very limitted choice on movies, food was average, served in plastic dishes. Wine quality was quite poor. Actually had expected service and comfort comparable to Qatar Airways or Emirates - but is far from it. Hope that return flight from Singapore is better! Most likely will choose Emirates or Qatar again on my next flight to Asia.","A320/321 and A330","Business","Economy","Vienna to Bangkok via Abu Dhabi","3.0","1.0","3.0","2.0","1.0","4.0","1.0","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","K McComb","United States","2015-03-28","I have flown Ethiopian Airlines 3 times in the last 4 months (DC to various countries in East Africa via Addis). I love that the airline has a direct flight to East Africa but I am getting tired of a few things that will likely make me use other airlines that pass through Europe. The tickets are good value for money but the more you fly it the things it doesn't do well start to grate on you. The food! Like someone else said it's bad. They have maybe 3 entrees on rotation (a curry chicken seems to be the most common) and it gets old fast especially if you connect on another flight and are served the same entree you ate a few hours ago. The desserts are often a soapy flavored mousse. The middle of the night snack is the worst- it is all carbs and bad! A muffin or croissant a white bread roll and a fruit cup. Essentially it's cheap and not good quality (in terms of airline food quality). Also they don't serve enough water throughout the 12-16 hour flight especially because you can't bring on your own water at the Addis airport unlike you can in the US. That makes for a long thirsty flight. I just got off a flight today where one of the bathrooms was completely out of commission and another had a sink that didn't drain. That's bad and I am not convince that these things get fixed between flights. If you need a cheap flight to Africa go for it but if you are like me and traveling for work it gets old very quickly. I want to save my NGO money and so Ethiopian Airlines is an economical option but honesty not sure that I can tolerate it much more. Also between November an February they did not change the films which meant that my 2nd round trip was a long flight without entertainment. That being said the system is good when there are programs and films you want to watch.","","","Economy","","5.0","3.0","4.0","1.0","4.0","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","A Mura","","2008-08-26","TLL-MXP First experience with Estonian Air. Good flight even if the plane seems old (Boeing 737-500) and not so confortable. They've introduced e-tickets only several months ago. Staff polite and present. Prices seems quite high.","","","","","3.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jack Brown","Thailand","2015-07-31","My first trip on Etihad was disappointing, BKK-AUH-FCO-AUH-BKK with the web purchased business upgrade for the BKK-AUH sector didn't turn out to be much of an Etihad experience. The sector BKK-AUH was on a Jet Airways and the sector from AUH to FCO with Alitalia. Zero Etihad experience. BKK-AUH was ok as I slept the trip in Biz class though the configuration of the Jet Airways business class is a bit odd. Everyone is pointing sideways. AUH-FCO operated by Alitalia wasn’t as pleasant. Staff seemed clearly unhappy and stressed out. At the end of a cartoonish safety video that ends with the phrase “your crew is perfectly trained” the Captain announced in English “Cabin staff get ready for landing” as we were still waiting at the foot of the runway for take-off. I had to contact by phone Etihad’s 24 hour help center, besides not being particularly friendly or polite, they didn’t understand the problem I had and finally left me hanging on the phone until the system cut me off. This happened twice. Because the issue surrounded a 6 + 11 hour delay and because the flight originated from Europe where consumer rights state that any flight with a delay greater than 5 hours may be refunded I was able to change carriers and fly back with a different company. Etihad thanks but no thanks, never again.","","Solo Leisure","Business Class","BKK to FCO via AUH","1.0","2.0","3.0","2.0","2.0","1.0","1.0","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jean Mcmurchy","United Kingdom","2015-07-29","Flight attendants and food great. Flat beds were comfortable, the lounge at Abu Dhabi also has a smoking room  which is well ventilated and comfortable. Would use again but not from Edinburgh, the airport customer service there lets it down.","","Business","Business Class","Edinburgh to Singapore via AUH","9.0","4.0","5.0","5.0","4.0","4.0","3.0","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Joyce Thomson","Canada","2015-03-04","Ethiopian is a good airline all things considered including the pricing which is reasonable. I only have 2 complaints. One is the food. On my recent flight from Kilimanjaro Tanzania to Addis and then to Toronto I was served curried chicken and rice 3 times and this included the breakfast arrival meal in Toronto! The bread is stale also. The menu needs to be reviewed for travellers who do not eat chicken at rice every day as I know many Tanzanian and Ethiopians do. There are other nationalities flying on this airline and variety would be greatly appreciated. It is a 15 hour flight from Addis to Toronto and to have terrible food for such a long way is very unacceptable. Also the toilets are not kept clean during such a long flight and supplies are not renewed. however the staff are friendly and helpful and the coffee at least is good!","","","Economy","","5.0","4.0","4.0","1.0","4.0","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M du Toit","United Kingdom","2015-03-04","We flew to Johannesburg South Africa (connecting via Adis Ababa). We had a fantastic experience. Brand new plane excellent service the in-flight entertainment works from the moment you board. Food was excellent and generous with the beverages (unlike other airlines). I recommend using this airline with full confidence. If you can fly in the day so you can see the beautiful landscapes of Ethiopia the Sahara the Mediterranean and so on.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Paul Jacobsen","","2008-03-31","ARN-TLL in Economy. My first experience with Estonian Air was disappointing. What should have been a short 45min-hop ended in a 5-hour-delay: no proper explanation given no offer of rerouting via Copenhagen the only compensation I got was a meal voucher worth 10 euro. Legroom on the B737-300 was standard economy class but seats looked pretty worn-out. Cabin crew was polite but hardly smiling. To apologize for the delay soft drinks and coffee/tea were offered for free but it is the first time ever I am being served coffee in a plastic glass!","","","","","1.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Gampolage Morrel Fonseka","Canada","2015-07-26","I travelled from Toronto to Colombo and back. My requested meal was low sodium. Sodium level was OK, however what was offered was completely inadequate (I am not a voracious feeder) and I was starving. I had several meals on both forward and return journey. They were almost the same kind of meals on all flights. On most occassions it was one standard dish with some potatoes or rice with chicken and green peas and a small fruit container. The tray had only these two containers and nothing else. There was absolutely nothing of salad, bun, biscuit or cheese etc.","","Solo Leisure","Economy","Colombo to Toronto via Abu Dhabi","1.0","1.0","2.0","1.0","3.0","2.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Paul Caunter","Thailand","2015-07-26","As a loyal customer to Etihad Airways since the beginning, the service has got worse and prices gone up. Limo was late, blamed me as I was not waiting for him on the street.  Lounge full of travel agents on a free trip that were getting VIP treatment. All paying customers being ignored had to ask 3 times for a glass of water. Crew were average and forgetful on both flights. Lounge at Abu Dhabi was crowded, and have to wait to use a toilet at least 10 minutes. Staff are useless if you have a question. 5. Abu Dhabi airport overcrowded and lots of building work seems to take at least 30 minute upon landing/departure to from the gate.","","Business","Business Class","London to Bangkok via Abu Dhabi","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","A Tasdan","","2008-02-11","CPH-TLL return. Flights were delayed both ways. No meals served and inflight service horrible due to staff. FA onboard generally seem careless and are simply unable to smile.","","","","","2.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Laura Smith","United Kingdom","2015-07-24","Found the seats  quite uncomfortable, I'm only 5ft 2 and felt squashed. During our second leg from Abu Dhabi to Bangkok my sister and I couldn't sleep for back pain and over a long distance the seats aren't very suitable. The food was ok, but after the meal I found myself still hungry, and the 'snacks' (dry crackers) weren't nice. They also kept running out of meals which shouldn't be happening. The staff were pleasant. On both journeys the plane was delayed with little if any information given to customers, we missed our connecting flight from AUH to BKK and had to be booked on a later flight, causing us to miss our transfer which was prepaid. The staff were very unapologetic, however it was organised well. Overall the main complaint was the lack of comfort, it felt as though we were all packed in like sardines.","","FamilyLeisure","Economy","Edinburgh to Bangkok via Abu Dhabi","6.0","1.0","4.0","2.0","4.0","3.0","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Adams","Australia","2015-07-23","Arrived early to check in, get good seats and relax in the lounge. Told the flight was overbooked and to wait. After an hour we asked what was going on and told sorry sir, we'll get a supervisor. Offered 300 USD to fly 12 hours later (no thanks) we paid 8000AUD for these flights. Staff were nonchalant and pretty uncaring. We finally got seats, but not together. Never again - best airline, yeah right!","A380","Couple Leisure","Economy","Abu Dhabi to Sydney","2.0","2.0","2.0","2.0","3.0","1.0","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Giuseppe Bizzaro","Italy","2015-01-21","I have been flying with this airline for twenty years. At first it offered good service but since it has set off on the path of expansion it standards have been rapidly deteriorating. Flight staff are poorly trained and only seem interested in looking nice (important but not enough). Its planes on the Rome - Addis route are old filthy and uncomfortable. More often than not toilets don't work! I complained to their customer service and did not even get a reply now I am booking a a much more expensive airline.","","","Economy","","2.0","1.0","1.0","3.0","2.0","","","2.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Martin Mueller","","2008-01-08","FRA-TLL-FRA. Meal was really poor and they did not offer a choice. Cabin staff service also very poor.","","","","","1.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","F. Spinell","Italy","2015-07-22","First flight from Munich to Abu Dhabi was delayed so I missed my connection to Bangkok and had to wait for 5 hours. I really wonder who is managing the construction and operation of the airport in Abu Dhabi. It takes at least 20 minutes to get to the gates after landing. My next destination was Manila with a 1 hour layover before heading to Hong Kong The flight was late again and once arrived in Manila I found out that in order to catch the next flight I had to go though immigration, go to another terminal (40 min taxi ride) and check in again. The ground staff in Manila told me that this happens all the time and that Etihad does not care about their passengers and their only goal is to send them away from their hub in Abu Dhabi. So I got on a plane 3 hours later and arrived in HK with a 15 hour delay and without my luggage. The company could not locate my luggage. Fortunately, I received it one day later. Etihad Airways customer service is far below average. They did not respond to my email for 10 days now and hang up on the phone twice. Their website is not working at all on a constant basis.","","Solo Leisure","Economy","Munich to Hong Kong via AUH","2.0","3.0","3.0","2.0","2.0","2.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ahmad Kalban","Kuwait","2015-07-21","It's not the experience I heard about it. We got delayed an hour because the engine on the airplane won't start, according to the pilot the engine was to hot and they had to turn off the entire airplane electricity, which left us without AC on the plane and the summer heat of Kuwait. They could at least let us go back to the boarding gate, until the engine gets fixed. Luckily the engine started and we were on our way to Abu Dhabi. We were served a chicken sandwich and water. That's it. No, salad, fruit or dessert. Nothing, but a mayo-filled chicken sandwich and water. Very disappointed with this airline, first and last time flying Etihad","A320","Couple Leisure","Economy","Kuwait to Abu Dhabi","4.0","2.0","1.0","1.0","1.0","2.0","1.0","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Tercon Bojan","Singapore","2015-01-19","It's a Dreamliner on this Addis Abeba to Shanghai route. Feeling happy for I love flying on the 787! This 10 hour flight has a roomy 2-2-2 configuration in business class. Although the flat beds are angled I was so exhausted that I slept well. The ground operations at the airport were completely disorganized so was happy to see that the staff onboard were much more collected. Had a great meal. Actually interesting choice of meals on this flight. While other airlines would have served a dinner and breakfast on a 10-hour overnight flight Ethiopian Airlines chose dinner and lunch combo. Two hearty meals. I like it for I was very hungry. Especially when they rolled out a tray of assorted Ethiopian specialities. Yummy! The IFE seemed to work well although with a very limited selection of movies. I also love the uniforms and branding of Ethiopian Airlines. The female uniforms are traditional - and the corporate colours very bright. Nearly fluorescent pink yellow and green. After a few flights with them I have to say they are excellent in the air but a total mess on the ground! Shame for they have a lot of potential.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Noormohamed","United States","2015-01-19","IAD-ADD-ZNZ-ADD-EBB-ADD-IAD 12/24/14 - 1/9/15. Comfortable flights (777-200 LR 777-300ER 767-300ER). Service onboard is good. Crew is very helpful. Cabins were clean but on the long range flights the toilets ran out of paper (both toilet tissue and paper towels). Many reviewers have commented about cleanliness of aircraft. I would fault the clientele and not the airline. Each time I boarded the planes were clean. Boarding process in IAD EBB went smoothly as did transiting ADD for IAD and ZNZ. The boarding process in ZNZ and ADD for flight to EBB was chaotic. No announcement made as to cancellation of our original flight. We ended up on a entirely different aircraft 757-200 with a new flight number. Flight segments from ZNZ-ADD-EBB were open seating. This was my first experience with Ethiopian Airlines. I would not choose this airline again because one has to transit through ADD. Transiting through ADD can be chaotic or smooth depending on where your flight is headed. Kudos to Ethiopian for screening for Ebola on arrival. On all planes 757 767 and 777 there was plenty of legroom. Inflight entertainment was unavailable on 767.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","5.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","M Letts","","2008-01-05","Staff need to go to charm school. OK so their natural temperament may be reserved but these people are working in an international setting where they will by definition be meeting customers from many different cultures. They should be trained in basic courtesies such as smiling and not looking disdainful when asked for anything.","","","","","3.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Hickman","Nepal","2015-07-21","First time flying Etihad and I was worried by the negative reviews. Crowded airplane but I found the FAs attentive, service was good and timely. Food was ok. Late departure but they made up time on arrival so I was able to make my connection. Would fly them again","","Business","Economy","ORD to Abu Dhabi","7.0","3.0","5.0","4.0","5.0","5.0","4.0","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Tercon Bojan","Singapore","2015-01-19","Ethiopian airlines is terrible with consistent delays never making any announcements. After more than two hours of waiting for our flight it was a pleasant surprise that we got their new long-haul 787 Dreamliner on this relatively short 120 min flight from Arusha to Addis Ababa. Didn't have time to test out everything but I love the Dreamliner and its spacious 2-2-2 interior. Was great to get full-service on this short flight.","","","Business Class","","7.0","5.0","5.0","5.0","4.0","","","4.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","C Emmorey","","2007-09-05","Since the flight from London to Tallinn is 2 to 3 hours not being served a full meal is not such a big problem and you can buy on board snacks at reasonable prices. For what you pay you get pretty good value for money.","","","","","4.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Colin Simons","United Kingdom","2015-07-20","Flight from Thiruvanthrapura (EY273) was delayed by 4 plus hours which meant we missed on ward flight to London from Abu Dhabi. The crew on EY273 were surly and service was poor, the breakfast served was inedible. The crew seeem to disappear after breakfast was served, so drinks were not forthcoming. When we transferred planes I was given a middle row seat despite explaining to ground staff at Thirvanthrapura the difficulties I had because of my height. Fortunately the chief steward on the connecting flight saw sense and moved me, but I was now seperated from my wife. I have wrote to Etihad complaining, but they have not even had the courtesy to acknowledge my letter after 1 month.","","Couple Leisure","Economy","Thiruvananthapura to London via AUH","2.0","1.0","1.0","1.0","3.0","1.0","3.0","2.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Boris Korchemkin","","2007-06-24","I've been Estonian Air customer for many years and until recently I had considered it to be a reasonably fine airline. However my last 3 flights were a total disaster so something must have changed with the company. All 3 of my last flights were late by between 2 to 9 hours and 1 flight was cancelled. The flight cancellation was totally mismanaged by Estonian Air's Tallinn staff. There were about 100 passengers queing in line to get redirected at a desk serviced by 2 ladies who appeared to be totally clueless on how to manage it. It took us (4 adults & 2 kids) 90 minutes to get rerouted via Riga. At the end a flight which intended to last some 1 h 30 min ended up being a 9 hours flight. No apologies or compensation was offered - a total mess! When we were boarding our plane to Riga 1 and 1/2 hours after our scheduled departure time to Moscow there were still quite a few people waiting in line to get served. The management should definitely do something to make the airline more efficient and more professional.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Gregor Lang","New Zealand","2015-07-20","We booked our flights and picked specific seats 10 months before we flew and never ended up with any of the seats we had selected. On one flight, my partner and I weren't even seated together. Most of the flights were delayed 30-60 minutes. The seats were terribly uncomfortable and hard. To top it off, when we checked in at 7am (3 hours early too) for our flight from Abu Dhabi to Sydney, we were told we had no seats, the flight was extremely overbooked, and 12 others were waiting to get on too! After hassling 3 different staff, they finally got my partner and I seats across the aisle from each other. Thankfully a passenger moved so we could sit together. Found out later two other people were bumped off the flight because of our other connecting flights back to NZ.","","Couple Leisure","Economy","Auckland to London via Abu Dhabi","3.0","1.0","3.0","3.0","3.0","1.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jean-Pierre Ardinois","South Africa","2015-07-20","Flight EY6298 - flight operated by South African Airways SA278 on 24 June 2015. Excellent service by South African Airways! Good tasty food, good wines, friendly staff (Etihad can learn from them). Flight EY57 - 25 June 2015 operated by Etihad. Good service, friendly staff (still South African Airways offers slightly better service and has more leg space). Several hours delay in Abu Dhabi as this airport can clearly not handle high volume of air traffic and passengers. The airport cannot handle the flux of passengers. There is by far not enough seating at the airport, the airport is simply outdated. Flight EY58 - 18 July 2015. A horrible experience. The aircraft seemed to be a loan from Alitalia. One staff member in economy class was simply rude. The seat was sticky with dried food remains, so did the later discovery that the pocket in the seat in front of me was sticky as well. It came clear why when unfolding the table which had food left over and dried sticky juice all over. A crew member helped cleaning the table, yet leaving me with sticky pants and sticky floor carpet under the seat in front of me. Flight EY 6299 - operated by South African Airways, flight SA 279. Service on board, excellent once again by South African Airways. Very friendly and considered staff! On arrival in Johannesburg, about 150 passengers found out that the luggage never arrived in Johannesburg. The queue for baggage claim was very long, yet well handled by South African Airways staff. The entire debacle cost us 2.5 hours! We were told an aircraft would arrive at 16h00 local time with some luggage. At 18h00 hours nothing heard of course. If luggage would not be there with this mentioned flight, it would be the following day. No need to say I have lost all confidence with Etihad.","","Couple Leisure","Economy","Johannesburg to Brussels via Abu Dhabi","3.0","2.0","3.0","3.0","4.0","3.0","","1.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Faye Courtney","","2007-01-19","Never in my life have I been on a plane with such an appalling lack of legroom. I'm a 5'7"" tall woman but my knees were jammed into the back of the seat in front and it really was a very uncomfortable 3 hours to Tallinn. I don't know how men or taller people manage but it was shockingly cramped. On the way back I asked for an aisle seat so that at least one of my legs wasn't in danger of getting DVT. Another thing which I found ridiculous in this day and age was that you can't get electronic tickets by e-mail with Estonian Air. I had to pay £15 to have my old-fashioned paper tickets sent by courier because I had booked at short notice. Apart from that the staff were quite friendly and the check-in procedure very efficient. The perfect airline for short people and technophobes","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brenda Jose","Ireland","2015-07-19","This is the fourth time I traveled on a delayed flight with Etihad Airways. Poor service, crews were not child friendly and there appears to be a lack of training when it comes to customer satisfaction. Emirates was my preferred airline but they were fully booked.","","Solo Leisure","Economy","Dublin to Abu Dhabi","2.0","1.0","1.0","2.0","2.0","1.0","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Zheng","United States","2015-01-14","The cabin was hot my TV did not work some toilets not functioning the flight attendants were rude. But those are all small quibbles compared to the 12-hour delay we experienced and the airline's refusal to take any responsibility for it. I was coming back to Pittsburgh from Kilimanjaro via Addis Ababa Rome and Washington. At Rome the plane had a mechanical error and Ethiopian sent us into the terminal. There was no gate agent to tell us what was happening or even where in the terminal to go. Instead of telling us that the problem would take 12 hours to fix which would have allowed us to see Rome a bit the airline kept telling us that boarding was imminent so we sat in the airport for around 12 hours. The airline bought each of us a croissant and a bottled water while the mechanics tried to fix the problem. Although there were other flights to the US leaving that morning the airline did not rebook us to those flights. Finally when we arrived in Washington twelve hours late the airline did not tell us about connecting flights or compensation and did not even provide a gate agent to talk to. Instead we were directed to email customer service. Although I was luckily able to get back to Pittsburgh the same night many others on the flight with longer connections had to spend an involuntary night in Washington. The flight from Washington to Addis Ababa was late too by about two hours. I deeply regret flying with Ethiopian and will never choose them again.","","","Economy","","","3.0","1.0","3.0","2.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Aplas","South Africa","2015-07-19","Flew CPT-JNB-AUH-LCA and return ATH-AUH-JNB. Sadly, this review is yet another negative one for Etihad airways. As a flight enthusiast I was hoping I'd be able to write a positive review, but my experience proved otherwise. Flight from CPT-JNB operated by SAA. I was warned on booking that my flight from JNB that it would be operated on a Jet Airways configured aircraft. I had the emergency exit and found the seats extremely hard and the planes decor dated. The service was superb on this leg. Hereafter it was my only flight on an Etihad airplane (A320), nothing special. Return from ATH-AUH was on an air Seychelles plane (which was not indicated on booking). The A330 was old and tired. The legroom and seat width were generous, however the IFE was beyond terrible and didn't even have E-Box, not to mention the seat map on the online check in was completely different to the real deal. Final flight was operated by SAA. This was my only option when booking for this date, so I had no choice but to accept the codeshare. Unfortunately the codesharing is limited so on check in you cannot select your seat, as a result I ended up in the last row of the plane (which I avoid like the plague) and thus was doomed with limited recline. I do not think I will be travelling Etihad again, mostly because of all of the ""partnerships"" and codesharing which results in non-Etihad standard service. There is really no comparison to Emirates and Qatar.","A330-300, A320, A330-200, A330-300","Solo Leisure","Economy","Cape Town to Athens via Johannesburg/Abu Dhabi","3.0","2.0","4.0","3.0","2.0","3.0","3.0","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Thomas Richardson","United Kingdom","2015-01-14","I flew 5 months ago from Paris to Libreville and Back with a transit in Addis Ababa. It was the worst flight experience I have encountered. The seats were filthy and old. I missed my flight from Addis to Libreville which left earlier than expected I presume. When I purchased the ticket they told me I had 2 hours for connection and I thought it was enough. I had to spend a night in Addis. Next morning we were taken to airport and flew to Libreville and found out that my luggage is still in Addis and was told to wait for the next flight. Finally they did manage to reclaim my luggage after 5 days in Gabon. The return flight was no different. Same old aircraft unprofessional staff. Everything was a disaster and I will recommend this airline to no one.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Ian Drew","","2006-08-02","Arrived at Gatwick on July 29th 2006 having pre booked with Thomas Cook. Mix up between Estonian Air and Thomas Cook meant that we had been issued with electronic tickets whereas Estonian Air Agents only let you on board with paper tickets. The Estonian Air ticket Agent's desk (Aviance) looked like the last helicopter out of Saigon with people milling around trying to exchange electronic tickets for paper tickets. Far from helping us and despite the fact that they had two seats booked in our names that we showed them full booking details that we could demonstrate our identity and that the Thomas Cook Agent even came along personally to vouch for us the Estonian Air Agents would not issue us with paper tickets so we missed our flight. BAA should insist that these small airlines employ at least one person at the airport who can help genuine customers not prevent them from flying. We had prepaid valid bookings but couldn't get on the flight.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","F Fahrer","United Kingdom","2015-07-18","My trip from London via Abu Dhabi to Cochin with Etihad was very good regarding food, friendly service of staff and seat comfort, except my connection in Abu Dhabi almost failed. I was escorted to the departure gate in Abu Dhabi, which worked out fine and I caught my connecting flight to Cochin despite the 40mins of delay of my flight from London. My luggage did not arrive, which was not a surprise, with only 30mins layover. But it also did not arrive the next day and the day after, and so on. It arrived 4 days later when I had already left Cochin and I finally received it 1 day after my arrival back in London. The really annoying part however was that whenever I called the Etihad baggage helpline, I received mismatching information about the location of my suitcase. Overall the organisation of Etihad’s baggage lost and found left room for a lot of improvement. I would not dissuade flying with Etihad, but be prepared for unpleasant surprises especially on flights via Abu Dhabi to India. My advice is also to leave at least 2 hours layover for a connecting flight via Abu Dhabi.","A380 & A320","Business","Business Class","London to Cochin via Abu Dhabi","6.0","5.0","5.0","5.0","5.0","1.0","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Meier","Germany","2015-01-14","4 flights always on time. planes old and a bit dirty. Service ok. Food good. It's a average airline. Nothing special to mention. Transit in Addis is not a good experience.","","","Economy","","5.0","3.0","3.0","4.0","3.0","","","3.0","1"
"estonian-air","/airline-reviews/estonian-air","Estonian Air customer review","Alan Mitchell","","2006-06-25","LGW-TLL return. Flexible economy ticket - £300 allows passengers to sit in the business class cabin which was worth it as no complimentary catering in the Y cabin. Food okay - served on china tableware. Metal cutlery. Poor selection of drinks though with white wine very lukewarm. Overall a decent product at a very decent price for a 2.5-3 hour flight. Estonian are the only airline to fly direct LGW-TLL and for that alone I'd recommend them.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Raaif Rizwan","United Arab Emirates","2015-07-17","The food was very good with a variety of dishes. The inflight entertainment was good. The cabin crew were friendly and the flight was smooth. The on board WiFi was also good and the seats were comfortable.","A320","FamilyLeisure","Economy","Abu Dhabi to Bangalore via Mumbai","9.0","5.0","5.0","5.0","5.0","5.0","4.0","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","V Naidoo","Australia","2015-07-16","Etihad has come a long way since my last experience with them back in 2013. My recent flight from Sydney to Abu Dhabi was on the new A380 aircraft. It's fantastic and includes all the modern features you'd expect incl. in-flight wifi and IFE with touch screen. The service in Business Class was definitely worth every penny, from the friendly service of the multicultural cabin crew to the well prepared menu to the spacious massage seat. The bar area located between the first and business class lounge was a neat touch and I was able to indulge in a few liquors and wines only exclusive to First Class. After the flight, one of the flight attendants was kind enough to give me a quick tour of the first class area incl. the Residence. ","A380-800","Business","Business Class","SYD to AUH","9.0","5.0","5.0","5.0","4.0","4.0","3.0","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","B Enslin","South Africa","2015-01-11","JNB-ADD-DXB return. Departing 11 Dec 14 returning 01 Jan 14. Comfortable flight good service smooth transiting in ADD price was about 50% of a direct flight with another airline - so at the end I made the right choice to fly Ethiopian. However the cabins were dirty really dirty. Surely Ethiopian Airlines management this is a basic thing that cannot be too difficult to address.","","","Economy","","6.0","4.0","3.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Andrew Graham","Australia","2015-07-16","How very disappointing! The 10 abreast seating (17 inch) in the 777 is decidedly uncomfortable to the 9 abreast on Qatar or carriers using the A380. Our flight from Abu Dhabi to Melbourne was delayed by an hour due to late arrival of the flight from London (for which they also delayed flights to Sydney, Brisbane and Perth). But we had been loaded on the plane early - and it was hot given the plane had sat in the desert for the day. Then it took them forever to serve the meals, too bad for those of us wanting to get to sleep. Oh - the wine - where do they find this stuff? Have I ever not finished a glass of red before now? Dessert was a shocker too. All very sad - they had excelled 3 years ago when they flew the A340's.","Boeing 777","Solo Leisure","Economy","Berlin to Melbourne ","4.0","1.0","3.0","2.0","4.0","4.0","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Goosserns Bart","Ghana","2014-12-31","ET 906 Lomé to Addis Ababa 13th Dec 2014. ET 704 Addis Ababa to Brussels 14th Dec 2014. Check-in in Lomé was quick especially compared to Accra where the queue tends to be very long. Food was good on both legs. The flight from Lomé to Addis Ababa was in an older 737-700 and the inflight entertainment was poor the flight from Addis Ababa to Brussels was on a 787 Dreamliner and all was working properly. Good service for a very reasonable price.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Greenhill","Australia","2015-07-16","Connecting flight to Melbourne was initially delayed by 5 hours and then a group of us were bumped from the flight to accommodate for other delayed flights and people who had missed their Sydney flight. Terribly handled by the crew, no communication or information given. Very minor compensation given, with minimal information. This is on the back of them losing my bag for three days last year and not taking responsibility, since the last connection was with their partner airline, air Berlin. ","","Couple Leisure","Economy","London to Melbourne via Abu Dhabi","3.0","2.0","1.0","2.0","2.0","1.0","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Z Mohamed","","2014-12-29","We travelled with a group of 12 from Kinshasa to Mumbai (including 4 kids). We had booked our tickets almost 2 months in advance and received our boarding passes for our connecting flight to Mumbai in Addis Ababa. First of all when we got on the plane in Kinshasa the aircraft was not clean. There was garbage on the floor and in the seat pockets. The washrooms were not cleaned there was no toilet paper in some of them and some were even flooded. After taking off in from Kinshasa we landed in Brazzaville and spent another hour there for passengers to get off and on. It wasn’t until 3 hours after getting on board did we receive something to eat. This was an afternoon flight going right through lunch time. We had ordered special meals which were not honored. We were not given kids meals which were also ordered. There was no choice of food we were only given beef and informed they did not have any chicken left. This was quite surprising as we were sitting near the front. In Addis Ababa we were surprised to find that the gate for our connecting flight had been closed and the flight was leaving. The excuse we received was that the flight was full. After realizing that there were approximately 50 passengers left stranded they told us that they downgraded the aircraft and there was no more seats left. After hours of negotiating we were finally given a hotel and a boarding pass for the next day’s flight. At 1am (4hrs after landing) we finally had the information to go to our hotel. I’m a Silver Star Alliance member and my Frequent Flyer number was not added to my ticket. This is my second experience on Ethiopian. The first was equally bad however I thought I would give it a second chance. This has been the worst experience I have had on any airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ian Chow","Singapore","2015-07-13","Plane was delayed for an hour and I was informed in the morning. No instructions given other than the fact that it was delayed. After clarifying my flight departure by calling into Etihad's London office, I arrived at the airport 2 hours before my flight. Was told on the spot that the gate had been closed and was blamed by the ground crew for being irresponsible by turning up ""late"" for my flight. It was a really bad experience. Was made to wait 6 hours for my next flight and thankfully, the flight was smooth and inflight crew were courteous. Ground Crew at London Heathrow however were unprofessional.","","Solo Leisure","Economy","London to Abu Dhabi","6.0","4.0","4.0","4.0","3.0","1.0","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Susan Hasan","United Kingdom","2015-07-11","Never again. Cancelled flight and no concern from ground staff (no representative at the desk in Bahrain) - this meant we missed our connection. Fighting (with 2 kids in the middle of the night) and being sent between transfers and departures non stop in Abu Dhabi. Exhausted, begging for a flight on other airline but no one interested. Finally 11 hours later, delayed flight again, we left for Manchester. Reserved kids meal never came because original flight was cancelled. Crew ignore us, sky nanny decided to help by covering my sons face in black and red face paint which he had a reaction to - took 35 mins to remove. Then to top it off, no luggage when we landed and now 4 days in UK with no bags. Complaint form online says 'link does not work'. No one answers helpline. Worse is I have to travel back with them in a month. Had 2 calls from them to say they have no news! Dreading it. Can't think of one good point about Etihad Airways except there was no queue at check in. Now I know why. ","","FamilyLeisure","Economy","Bahrain to Manchester via AUH","2.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","E Murray","Australia","2014-12-22","Have recently flown Addis Ababa - Gondor - Lalibella - Addis Ababa over a period of two weeks. I was very impressed with their aircraft cabin crew and punctuality. In fact flights are inclined to leave early so make sure you're at the airport with plenty of time to spare. This is also necessary as security is tight and takes a little while to get through if there is a crowd. All flights were full so booking in advance definitely recommended. Only the Addis - Gondar outbound flight had a meal service (quite good roll but very rushed. I was in the back row and was delivered my meal as the cabin crew were asked to prepare for landing) - which surprised me as it's only a one hour flight. All other flights had a drink service. I paid a high premium for my these flights as I had arrived into Ethiopia on Emirates rather than Ethiopian Airlines. Anyone arriving on their own airline gets a big discount. Still I recommend them highly. Very efficient.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Prem Shekhawat","United States","2015-07-10","Etihad is a cheaper airline but these people will not be given frequent flyer credit to passengers. My American Airline FF number was printed on boarding pass for each segment but I have yet to receive miles. I have been in touch with American Airlines as well as Etihad on several occasions but to no avail (sent them copies of boarding passes). ","","Solo Leisure","Economy","Chicago to Jaiput via Abu Dhabi","1.0","2.0","4.0","3.0","3.0","2.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","I McCann","Australia","2015-07-10","Travelled via Sydney on 17th June on 14.15 flight due to last minute alteration. Service from Sydney to Abu Dhabi was poor, didn't receive a drink or food until 2.5 hours into the flight. Ignored by cabin crew on requesting refreshments in the rear galley, generally unfriendly service, also commented on by customers behind us on arrival in Abu Dhabi. Food poor. I have flown Australia to the UK with most of the major airlines and would not fly Eithad again, although the service improved between Abu Dhabi and London.","","FamilyLeisure","Economy","Melbourne to London via Abu Dhabi","3.0","1.0","1.0","2.0","1.0","1.0","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Loganathan Deb","Australia","2014-11-20","Melbourne - Addis Ababa. Friendly comfortable polite attentive staff. Good food plenty of leg room. Was very pleasantly surprised by the high quality. would definitely use again.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Leon Liebenberg","South Africa","2015-07-10","Abu Dhabi to Johannesburg, plane an outdated Jet Airways run by Etihad. No Internet, but there was a internet Voucher for 20% discount. Seat 37A was broken, did not want to stay upright. Was given a menu, only to be told we don't have chicken any more. Why give a menu if you can not offer what's on there. Food was one of the worst that I have seen onboard a plane.  As Etihad Silver guest I was disappointed with the lounge in Abu Dhabi airport also, children running all over the place. Abu Dhabi airport is now getting to much.  They offer triple miles on the website when you book, but still did not get the miles, Again why offer something if you don't give it to the passengers. I sent a mail to the Etihad guest program, but till date no reply from them. Don't recommend anyone to take the Johannesburg to Abu Dhabi route and back till they upgrade the flights to aircraft that is not owned by Jet Airways.","","Solo Leisure","Economy","Bangkok to Johannesburg via AUH","2.0","1.0","2.0","1.0","3.0","3.0","1.0","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Gillespie John","United States","2014-11-20","Eighth round trip with Ethiopian (EAL). The good - the B787 service from IAD-ADD-JUB in a mere 19 hours which is blazing fast. The con's - one flight cancelled outright without notice which added 6 hours to my trip. Another flight on the 13NOV14 trip suffered a weather delay of 90 minutes at IAD due to fog in the morning. The result was a 09:04 arrival in Addis for a 09.50 flight to Juba which was still on the ground. Five of us needed to make that connection and expressed this to the staff but the did not prioritize our exit from the aircraft. We approached four different airport employees and were met with varying degrees of indifference and inaction. Finally arriving at Terminal 1 (for regional flights) the aircraft that had been there had left. No flights for Juba were listed either as boarding or for the rest of the day. No gate agent here and security agents and lounge staff directed us to Immigration to locate one. Got back to Terminal 2 and onto a flight to Entebbe and a connection there to Juba. In the end not only I but my checked bag made it to Juba - granted five (5) hours late.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Solanki","Canada","2015-07-07","Poor service by crew inflight. Looks they are ignoring some customers or not well trained compared to other airlines. Seats were comfortable but bedroll was not available on each seat - you have to ask for it. Food quality was poor when I have already pre registered for food choice. There was no choice available as per normal business class, and it was pre decided same as economy class. The business class Lounge at Brussels airport had little seating space available and not comfortable at all.","","FamilyLeisure","Business Class","Brussels to Abu Dhabi","2.0","3.0","1.0","1.0","2.0","3.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Y Postlethwaite","Australia","2015-07-07","Price was good, competition between Middle Eastern airlines has now knocked BA off the radar as far as the Perth - UK regional airports is concerned on both price and flying time. 2 flights rather than 3 flights is far better. Being able to fly directly into regional airports missing out Heathrow is a big plus. Seat comfort not great, then no economy seat is comfortable for 11 hours! I did find the seats very hard and I needed to sit on a pillow. The flight was extremely full - every seat taken, good for the airline but not good for passengers! Food a mixed bag, good dinner on way back but no breakfast served before arrival in Perth instead a chicken dinner meal? Would have preferred a cold breakfast - fruit or just a bread roll option. A potato sandwich was served as a snack before landing in Manchester. The pasta dish was good and the noodle dish was excellent. Ground staff did take a bottle of suntan lotion bought in duty free at Manchester fully sealed in a tamper proof bag with receipt showing, despite being assured by the shop assistant in Manchester that it would not be a problem transiting with it so long as it was in the tamper proof bag. Etihad please communicate with other airports re this if this is your policy! Another point on transiting, I fully understand the need for enhanced security at the gate however once you are in the gate you cannot go out and there is no water available or toilet facilities in the gate. Also better crowd control was needed at Manchester as when announced that rows 1 to 3 could board - literally more than half the passengers stood up and started to queue, despite being told several times not to!","","Solo Leisure","Economy","Perth WA to Manchester via Abu Dhabi","6.0","2.0","4.0","3.0","5.0","3.0","4.0","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","R Daniel","Canada","2014-11-17","Flew YYZ-ADD (Toronto to Addis) on November 8 2014 to begin my east African honeymoon. I was excited to fly on Ethiopian's Dreamliner for almost 13 hours. The trip was pretty good though not as good as I had hoped. I previously flew on Air Canada's Dreamliner and the difference was like night and day. Ethiopian's seats were already weathered - which is stunning considering the aircraft is brand new. The washrooms were absolutely atrocious. What was comforting to me was that I witnessed one of the flight attendants going into the washrooms with blue rubber gloves to clean it. I was appalled to see her cleaning the galley and serving a drink with the same gloves to a passenger who came to the back. Then flew the airline from ADD to DAR (Dar Es Salaam) a few days later and had the worst airline experience: Our travel documents indicated the plane was a Boeing 737-700. Great planes for short to mid-haul flights. We boarded a very old and decrepit Boeing 757. Mechanics were fixing it as we boarded. Not a comforting sight. I asked to sit beside my wife (we're on our honeymoon) and we were told we were seated together. We weren't. The guy in between us was the largest man on the flight. He was so large any other airline would have asked him to purchase a 2nd seat. He didn't even wear his seatbelt but covered it up with pillows. The flight attendants didn't want to ask him to fasten his seat belt until I made a fuss about it telling them that he is endangering other passenger. Finally they got a seat belt extension for him. We found other seats bulkhead towards the back of the plane. It smelled so bad from the washrooms we were barely able to eat. My table tray was broken. I mentioned it to the flight attendant and she said ""it's fine"". The food ended up place on my lap instead. As mentioned I barely ate it anyway. No in-flight entertainment. I have one more flight on this journey with Ethiopian. I pray it will be better. The airline will receive a letter from me regarding service but most importantly safety.","","","Economy","","4.0","3.0","3.0","3.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","David Noonan","United Kingdom","2015-07-06","Although the lounge that Etihad uses in Manila is somewhat basic, the service on board the flight more than compensates. The aircraft flown was a 2 class 777 and my only complaint is that the seat is rather narrow for a substantial Westerner. The seat was however lie flat and was quite comfortable although storage space for small items is lacking. The service onboard was excellent. The cabin crew were attentive and helpful. The choices available for both food and drink were plentiful and catered to all tastes. The IFE system offered enough choice in film and music although other airlines certainly offer more. I would certainly fly with Etihad again.","Boeing777","Solo Leisure","Business Class","Manila to Abu Dhabi","9.0","3.0","5.0","4.0","4.0","4.0","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Peters","Canada","2014-11-12","While we did get to and from our destinations mostly on time it is difficult to understand how Ethiopian Airlines is a member of Star Alliance. Both on the ground and in the air this airline needs significant improvement. Our trip began with a chaotic boarding process that lacked any organization. Multiple lines and pushing your way onboard seemed to be standard procedure. Once onboard the flight attendants did the absolute minimum required of them performing meal and drink services and then disappearing. While they did their job it was done without any warmth or hospitality. On the ground in Addis Ababa you are met with more chaos and disorganization. Flights are cancelled or changed without any notice (the flight is simply removed from the display in the terminal as if it did not exist) security lines extend the entire length of the terminal and there is one representative at an information desk to provide assistance for all passengers in the terminal. This was our overall experience on all the Ethiopian Airlines flights we took. While they may fly new equipment such as the 787 that cannot hide their failures in service and organization. Even for a little extra money choosing an alternate carrier would be well worth your consideration.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","David Patrick Beagan","Ireland","2015-07-05","I booked Etihad for a return flight from Ireland to Phuket for our family. The leg room seemed less than other airlines I`ve travelled with for similar long distance flights. The food was poor. On our flight out of the options, one of the 3 was unavailable and they had only just started service. On the way back the dinner options were a chicken dish, a plain pasta option and fish option. After a third of passengers had been served the only option left was fish. We expected more than this and the 3 half glasses of wine we were given on each flight. On the upside the entertainment system was very good, the flights were on time and the transfers went without a hitch. ","","FamilyLeisure","Economy","Dublin to Phuket via Abu Dhabi","5.0","2.0","3.0","2.0","4.0","5.0","4.0","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","R Obrien","United States","2014-11-06","4 flights on Ethiopian Airlines. My flights were Washington to Nairobi thru Addis Ababa and returned the same way. The flight over appeared to be a fairly new plane and quite comfortable. I am 6' 4"" and found the legroom adequate. It helped that the seat next to me was empty. The food was typical airline food (rather nondescript). I found the cabin staff fairly attentive. The plane to Nairobi and was much older and the consensus among my travelling companions that had the flight been longer than the two hours it would have been unbearable as the seats were old and uncomfortable. The return flight was comparable to trip going over. Once again the seat next to me was empty for the 15 or 16 hr flight. I agree with other reviewers about the lack of cleanliness in the bathrooms. This appears to be a shortcoming of the staff. I was underwhelmed by the counter staff both going and coming - it was apparent that they could care less about customer service. Overall my experience with the airline was good and I would fly them again. I did not find the airport in Addis Ababa to be a problem as other reviewers have.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Buchanan","United Kingdom","2015-07-05","AUH-MNL, exemplary except the food, which is always a bit disappointing. Lovely flat bed seats, attentive and friendly service, great drinks selection and good IFE. Hard to fault, though they let themselves down on the food.","","Business","Business Class","Abu Dhabi to Manila","7.0","5.0","4.0","3.0","5.0","4.0","3.0","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Loay Osman","United Arab Emirates","2015-07-04","Flew EY653 AUH-CAI and return EY654 CAI-AUH. Check in at Etihad Air Mall in DXB was smooth and took the coach to AUH. First flight was smooth drinks were passing around all the time, though it is Ramadan. Meal was not good at all,  it was a morning flight they served lunch. With small portions and not up to standards of other competition on the same sector. Crew were friendly though seemed new or a bit lost. Seats are comfortable on the A340. Headsets are top notch but not their entertainment system - not user friendly one and less options. And it doesn't work until half way of the flight and crew collect head sets almost an hour before landing. On the return flight it was almost empty. With a very cold cabin surprisingly there were no blankets on the flight to be offered . No drink rounds. Meal was just a Ramadan Iftar box with some bland sandwiches for a 4 hrs flight. No tea or coffee offered and crew just disappeared. They were very keen on selling their duty free products only. My entertainment system had a problem with the audio and informed the crew - she just apologised with no offer to transfer to another seat with the flight almost empty and many rows were totally deserted and I had to use the entertainment system on the seat next to me which was free as well. Still the seats were comfortable. Would use EY again only if the fares are very competitive. Transfer to DXB with their shuttle bus smooth both ways. However AUH airport is crowded and a bit confusing. ","A340","Solo Leisure","Economy","Abu Dhabi to Cairo","7.0","5.0","3.0","1.0","2.0","4.0","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Terrence Lee Andrews","United States","2014-11-03","On October 28 2014 I flew from Bole Airport to Frankfurt Germany via flight 706 enroute to Geneva Switzerland. This was the worst experience in my 26 years of flying overseas. Incredibly rude and unfriendly service. During breakfast wake-up right before landing in Frankfurt one side received breakfast and the other side didn't! No professional skills non-whatsoever.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Williams","Ethiopia","2014-11-03","I have been extremely disappointed with the last 4 flights that I have taken with Ethiopian Airlines. On Sept 11 I flew ADD - MOI via Kilimanjaro. There was no soap in either bathrooms in economy class. The bathrooms were also generally dirty and not cleaned well. When I alerted the flight attendant she nonchalantly told me to use the other bathroom. I was shocked then to find the same problem when I returned to ADD from MOI on September 14. This time I asked 2 flight attendants for soap and they poured a bit into my hand from a small bottle that they had in the galley. The bathroom was again generally dirty and unpleasant smelling. On September 25 I flew from ADD to BKK. Again no soap in the bathroom. I now feel that planes that are serviced in Addis Ababa are done so to a very low standard. The plane itself a 767-300 was in generally poor condition with loose armrest covers worn fabric and trash in seat pockets. The temperature in the plane was also uncomfortable warm for the entire flight and only one movie was shown during an 8.5 hour flight. Check-in for the return flight from BKK to ADD was the most disorganized debacle I have seen in 20 years of flying. The manager was ineffective lines were disorderly and the process took far too long. No one seemed to care about the dirtiness of the bathrooms which was particularly troubling. Overall I have been disappointed by the overall poor organization and quality of Ethiopian Airline flights and wonder how the airline maintains its status as a Star Alliance member. Perhaps if I were a gold member I would have had better experiences for I have enjoyed 1 or 2 business class trips on Ethiopian. Although I lack Gold status I am nonetheless a paying customer who travels frequently and believe that I deserve to have a clean comfortable flight no matter which cabin I choose for a particular flight. I have not found that to be on Ethiopian Airlines. I live in Addis Ababa so often Ethiopian Airlines is the only option that I have for certain routes. I can't and won't pretend that I'll never fly Ethiopian again. But given a choice on a particular route I will choose to fly other airlines from here on out. For friends visiting Ethiopia from the US and other places I will also recommend that they choose Turkish Airlines or Emirates for a better quality experience.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Adhith Shanmugasundaram","Italy","2015-07-03","I flew from Milan to Abu Dhabi which is my first time on Etihad. The ground crew were very helpful in clarifying my doubts about excess baggage and gave me some time to transfer some items to my backpack. The onboard services were worth the money and the crew quite fast in helping. Flight was on-time arriving even though it departed 15 minutes late from Milan. ","Airbus A340","Solo Leisure","Economy","Milan to Abu Dhabi","8.0","3.0","4.0","3.0","3.0","4.0","3.0","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Dave Chadwick","United Kingdom","2014-11-03","Heathrow - Lusaka Via Addis Ababa Economy. It was the only flight I could get to and from Lusaka. I wasn't expecting much but they're not as bad as they seem not bad but not great. Flight from Heathrow boarded on time I struggled to find my seat as the seat numbers on the luggage compartments were unreadable as they were so worn down. Upon finding my seat there was somebody sat there kindly asked them to move which they did. Left 10 mins late but arrived at Addis early. The cabin crew on our flight to Addis were very ignorant all the flight attendant calls were ignored however they did leave drinks out in the galley and I was told to 'serve myself whatever I wanted'. The Toilet was filthy wet and covered in tissue same went for the other toilets windows very dirty and greasy. Addis airport is terrible no signs or information except 3 flight information screens. Three toilets for the whole terminal long queues. The queue for security before boarding your flight was long and unbelievably slow. Shops are ridiculously expensive as normal. The flight to Lusaka was brilliant the crew were much more attentive food on both flights was very tasty (beef curry with rice). Both flights were on the new 787's. Both seats on both flights were hard and uncomfortable quite narrow. Inflight entertainment on both flights was somewhat acceptable. Aircraft was very clean. Lusaka to Addis was on an old 767 which on the exterior showed its age. The interior was clean and tidy however lacked inflight entertainment. Service was good as was the food fish curry and rice. Addis to Heathrow on the new 777 flight left at 1am boarding was chaos annoyingly we were served a meal at 2am chicken curry and rice which was tasty but didn't go down well. Flight arrived in London on time all flights were smooth. The 777 and 767 was a lot more comfortable than the 787 we found the seats on the Dreamliner too narrow.","","","Economy","","5.0","2.0","2.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Kevin Fish","United Kingdom","2015-06-29","Excellant on outbound and return flights. Food and drink onboard very good, staff at check in, lounges and onboard were courteous and friendly. Seats were comfy and certainly better than economy, just don't expect a lay flat double bed!","Boeing 777-300","Solo Leisure","Business Class","Manchester to Bangkok via AUH","9.0","5.0","5.0","5.0","5.0","5.0","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Raj Hetti","United States","2015-06-29","I traveled on Etihad for the second time from HYD to PEK on a part of a business itinerary from Seattle to India and China, a business trip arranged by my work with couple of other travelers. This time Etihad ground handling didn't fail to disappoint. They offloaded my checked in bag in AUH and it reached one day after I landed in PEK. I had to continuously call ground handling to get updates. Etihad Airways bag tracking site didn't have any updates until the bag was delivered to my hotel. Cabin services are good in terms of food, legroom and staff, but that doesn't do you any good if they can't get your bags on the same flight. ","Boeing 777","Couple Leisure","Economy","HYD to PEK via AUH","2.0","3.0","3.0","3.0","3.0","1.0","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Kirkby Roger","Uganda","2014-10-20","I was on flight ET 701 scheduled to depart Heathrow for Addis on Oct 6 with immediate connection to Entebbe. In the boarding lounge before 8pm. We remained there for 6 hours until the flight was finally cancelled long after the airport had effectively closed for the night and all other flights had long since departed. Initially we received the 30-minute updates that ET promises. The almost-new Boeing 787 Dreamliner needed a spare computer part which arrived after 4 hours and then apparently it needed another part. I can accept that this was not the fault of ET but staff management of passengers and information was extremely poor - information updates had stopped after 2-3 hours rumours flew around because the one valiant ET staff member dealing with PAX was apparently instructed not to make further general announcements ""for fear of a passenger revolt"" - indeed they sent for the police and 4 officers remained with us for several hours! After a short night in a hotel arranged by ET we boarded the flight at midday next day - and then spent 2 hours sitting on plane apparently because they had forgotten to order a fresh supply of meals for the flight. So we reached Addis at midnight and spent another short night in a hotel there awaiting next day's connection. Summary - almost 48 hours from check-in at LHR to EBB with inadequate information. ET ground staff in London and the local agents clearly need training in handling unexpected problems and in communication passengers would be much less angry if adequate announcements are made and attempts at rebooking on alternative flights are handled in an orderly manner rather than priority being given to those who push hardest or make the most noise - I felt especially sorry for the 2 women carrying small children who received no attention at all in London.","","","Economy","","","5.0","2.0","4.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Ramakrishnan","Germany","2015-06-28","Munich to Cochin via Abu Dhabi on 10th June 2015 and return Cochin to Munich on 14th June. On the first leg of my journey, I literally had to run to the gate for my second flight and I almost reached at the nick of time. The connection time was around 1.5 hours and my baggage was missing at Cochin. However, airport staff made arrangements to record my details and it was home delivered after almost 40 hours. I found out that the baggage of almost 15 to 20 passengers was not transferred to the second flight in Abu Dhabi. I thought this was a one-off incident as it was the first time ever my baggage was lost.  On the second leg of my journey, my flight was to depart from Cochin at 4.40am on 14th June, but the flight arrived at around 5am and departed at around 6am. I was pretty sure that I was going to miss my flight as the connection time was again around 1.5 hours. I missed my flight and I was given a boarding pass for the next flight which departs at 2.10am on 15th June. This was almost 18 hours at the airport. I was given meal vouchers and a facility to sleep in a sleeping pod. The staff at the transfer desk said that they don’t have enough resources in the airport for staying and therefore gave me the sleeping pod. In fact I found that they have an airport hotel, which they could have made available for hapless passengers like me. I was not the only one and many like me were stranded. Etihad was handling this procedure of managing stranded passengers so efficiently that I think that their stranded-passenger-management system is much more efficient than their airline management and scheduling system.  This seems to be a routine procedure for Etihad. I boarded my flight and it reached Munich and I was more than unpleasantly surprised to find out that my baggage is missing again. I got my baggage a few days later. The air stewardesses were a grumpy lot, maybe they are overworked, I don’t know. The food and service was not good and this is a completely overrated airline. ","","Solo Leisure","Economy","Cochin to Munich via AUH","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Kosmos Lemazur","Kenya","2014-10-12","Flew from Nairobi to Addis and then from Addis to Paris. The first leg of the flight was operated on a 767 with no inflight entertainment but legroom and comfort was average. Upon arrival in Addis I as well as other passengers were completely lost no info about connections and moreover staff at Bole international airport are very rude. No cell phone reception in the airport no wifi except in the business class lounge. On the second leg the extremely old 767 had no entertainment on a 7.5 hour flight seats were so cramped my knees pushed against the seat in front of me. I will not talk about the service because there was no service crew disappeared during the whole flight. On my way return I had to pay 500€ to get an upgrade to business class because I could not fly in economy. Business class seats were not even lie flat they just had a footrest.","","","Economy","","1.0","1.0","2.0","3.0","0.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Bari","Canada","2015-06-27","Lounge: it was very crowd to say the least and had to wait to jump to a empty seat. Food quality and variety is below par (compare to Emirates lounge). Boarding was smooth but as usual it was fashionably delayed by 30min. Cabin with narrow business class seats and feels squeezed even though I am a petite person. Cabin staff one of the most uncaring bunch of people. Not sure where they get trained and they seem to select passengers to whom they like to give attention and care. This was not the first time but I have raised this with Etihad customer care which also went unnoticed. Many times they forgot or ignored requests for service and acts as if they are doing the passenger a favour! Food excellent. Arrival delayed but the journey was smooth. I wish I could fire Etihad cabin crew and get crew from Qatar Airways or Emirates! Rating down by 4 notch due to this.","A340","Business","Business Class","Abu Dhabi to Brussels","4.0","3.0","1.0","4.0","4.0","2.0","2.0","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Laurence McCarthy","Malaysia","2015-06-23","Have flown Etihad for many years. My last trip has made me somewhat less enthusiastic. Issues started when I went to KL Ticket Office to change my flights. They changed flights for GBP300 per seat, used to be GBP175 and told me I could no longer have a car from Heathrow to my home at the end of the journey. I explained that I was offered a car when I made the booking, but they said the fare rules had now changed and I was no longer entitled a car. After much complaining and nearly an hour waiting I finally got to speak with the local General Manager. I again stressed I had been offered a car when the booking was made, so I felt they could not simply change the rules. Eventually after 4 days of back and to emails, they confirmed the car from Heathrow. Check in is always a disaster, ditto the Lounge they use. With a couple of flights a day and now with First Class they should either choose a new partner or open their own lounge. The Emirates Lounge is fantastic at KLIA. Flights okay, service and quality of food definitely on the down swing. It's okay but used to be great. Bigger planes mean less attention for passengers which is were Etihad scored in the past. A re-think maybe, before Qatar Airways or Emirates (even BA) start to steal your premium passengers on this route.","Boeing 777/A380","Couple Leisure","Business Class","Kuala Lumpur to London via Abu Dhabi","7.0","4.0","3.0","3.0","3.0","2.0","3.0","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Frank Rispin","United Kingdom","2014-10-08","Flew Addis to London yesterday on the Dreamliner. Superb experience throughout. Check in at Addis no queue Check in person could not have been more helpful. Plenty of loungers to pass the time in Terminal 2 departure areas. Reasonably priced cafes. Boarding was very civilized and politely controlled with the colour priority system. We left about 10 minutes late but arrived at Heathrow right on time. Cabin staff were courteous and helpful. Meal was excellent. Then we arrive at the super new Heathrow terminal 2. It took an hour to get to our bags only 3 staff on immigration at 9 in the morning. Bags were waiting for us. Ethiopian Airlines excellent Terminal 2 Heathrow - looks great service poor.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mick Bacon","United Kingdom","2015-06-23","This is the first time we have flown with Etihad Airways and it will be the last. Manchester to Phuket in March, returning 20th June. Both times transferring in Abu Dhabi. Not impressed with either the airline or Abu Dhabi Airport. Our transfer time outbound was 1.5hrs. Very long taxiway, then bus to the terminal. After passing through security ""last call"" was being announced for our flight to Phuket. And we still had to run from T1 to T3. Somewhat better on the return trip, with just over 3 hours transfer time. At the time of booking our flights we were informed that it would be A330s all the way. But 3 of the 4 flights were changed to Boeing 777's, one of them without informing us. Seating on the aeroplanes was not good - cramped, not much leg room. Cabin crew were not at all friendly, in fact, rather surly. Food was far from good, in fact inedible. The only thing we can't complain about - no delays - all flights either on time or early. However, on arrival back in Manchester 1 suitcase did not arrive. At least 4 or 5 other passengers from the same flight experienced the same thing. In fact one told us that he had flown with Etihad 3 times in the last 2 weeks - each time at least 1 bag was delayed. I can update progress, having just rung Etihad, the lost bag arrived on this morning's flight. Will hopefully arrive by courier later today. We had to ring them, the website was no help at all.","A330 & Boeing 777","Couple Leisure","Economy","Phuket to Manchester via Abu Dhabi","1.0","1.0","1.0","1.0","","1.0","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Jacob Lyell","United States","2014-09-24","EBB-ADD 14 Sep ET332. ADD-BLZ 14 Sep ET877. BLZ-ADD 20 Sep ET877. ADD-EBB 20 Sep ET332. As a Star Alliance Gold member I often enjoy flying Star Alliance Partners and because I work often in Africa I fly Ethiopian regularly. However I do not look forward to flying the airline. In fact I dread it. The actual service of the airline staff is below average. It's very hard to get the attention of service crew and English or French is not widely spoken. My comments below refer mainly to the fact that Ethiopian consistently does not offer benefits to Star Alliance Gold members that it should. Priority Boarding: The airline consistently does not board Gold or Business Class members first when boarding flights. If they do have a priority boarding lane staff let anyone and everyone into it and do not verify their Gold or Business class status. So I must wait just as long in either lane. Lounge: The internet service food and sanitary conditions in the Gold lounge are horrendous. In the airport things are worse with men and women bathing in the restroom sinks.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Shaheda Altaf","Germany","2015-06-20","On 15th June I flew Etihad Airways Frankfurt to Kuala Lumpur via Abu Dhabi. Their inflight entertainment was good and the new soft neck pillow was a nice touch to help sleep during the long flight. I found that the food quality has deteriorated considerably from last time I traveled Etihad, not too long ago. The portions were small and the food was not tasty. Just before landing a muffin was offered with tea or coffee. This seems that the airline is cutting cost on their food. The crew seemed to be friendly and attentive. The transfer of passengers from the plane in Abu Dhabi to the main arrival hall in a bus is very uncomfortable because in sweltering heat it is hard to walk up to the bus especially for the elderly. I hope Etihad takes into account these points if they care for the economy passengers.","A340","Solo Leisure","Economy","Frankfurt to Kuala lumpur via Abu Dhabi","5.0","3.0","4.0","3.0","4.0","4.0","4.0","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Taufik Hidayat","Indonesia","2014-09-06","I have been using ET regularly 3-4 times a year from Entebbe to Bangkok for 2 years now here are my opinions: 1) Check in counter: always crowded with tons of baggage especially BKK-ADD. You will spend at least 30-45 minutes in queue. 2) Baggage : So far I have never had any problems. 3) Staff: Friendly but not attentive. 4) Inflight entertainment: Very poor one big screen for whole of economy. Very poor quality earphones. 5) Seat Comfort: Well what can I say its ok for economy better than a low-cost carrier. 6) Food and Beverages: Food was great most of the time Beverages? You have to ask to be satisfied they do not provide food or drink menu so most of their expenses will be on juice water and wine. 7) Value for Money: For a moment they still the best although if their competitors were offering the same price I would definitely move. 8) Transit: No free internet crowded toilet crowded passengers at the security gate limited choice of restaurants one smoking room for whole transit passengers the less transit time in Addis the better.","","","Economy","","5.0","3.0","3.0","4.0","1.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Marco Merlini","Italy","2015-06-19","The flights I paid for were Muscat to Abu Dhabi, Abu Dhabi to Rome and Rome to Florence.  I was forced to fly on Air Berlin Abu Dhabi to Stuttgart (modified without any explanation) and Stuttgart to Florence (modified). It included low cost longer flights and intermediate technical stopover in Bucharest. The Air Berlin Abu Dhabi to Stuttgart was the worst flight I ever experienced. Airplane was old, uncomfortable, with features which were common in airplanes of 90s. As my ticket was paid to Etihad I charge them responsibility for it. I have never been given any explanation. I guess that it was due to a mix of overbooking and lack of care to the people whom are flying in economy class. I will never fly Etihad again.","","Business","Economy","Muscat to Florence via Abu Dhabi, Rome","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Rajeev Ajmani","Canada","2015-06-17","My flight from Tokyo Narita to Abu Dhabi left on time. The food and service was good, and the economy seat was comfortable. Would definitely recommend Etihad Airways on this sector.","A340-500","Solo Leisure","Economy","Tokyo to Abu Dhabi","8.0","5.0","4.0","4.0","2.0","5.0","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Molitor","Belgium","2014-09-01","I made the flight BRU-CDG-ADD followed by the flight ADD-KGL-BJM. The first step was made onboard the B787 ET- AOO. Very quiet flight with a very friendly and sympathetic cabin crew. The flight was almost full at Paris but I managed to stay alone at row 29 abc there were a lot of good seats available at the rear part of the B787. The seats were ok but a little 'tired' if I can say that! The dinner was simple overcooked and too salty - it was much better on my previous trip. For the breakfast just 3 small cookies and a madeleine nothing else! Long transit time at ADD and a quiet flight on a B737 to BJM. Excellent sandwich.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M P Manoj ","United Arab Emirates","2015-06-17","I traveled twice this month with Etihad and I feel I made a bad decision. A list of whats bad is much longer than whats good. In short, poor products, service, impolite cabin crew, inadequate food, delayed flights and cramped seats made my experience very bad. While booking through their site, it hung up half way and did not continue. Restarted and tried again twice, again it did not work. I had to call their call center and complain, them book on the phone. I was travelling with an infant. No infant bassinets were available on both trips. Its an easy excuse for them to say ""first come first serve basis"" and ""limited bassinets available"". What's the point of advertising a nanny when even bassinets are not available. On the flight the flight was delayed departing the gate by 40 minutes. To add insult to injury, the temperature was far too hot. Every few minutes there were loud announcements that woke up all sleeping babies. The meal was limited and very ordinary for a ""premium"" airline. The quantity was less too. The cabin crew on both trips were neither helpful nor knowledgeable. I asked for vegetarian food and was given an omelette, despite me having made a request for vegetarian meal without eggs during reservation. When I pointed this to the cabin crew, the purser was very casual and unprofessional with his response. The entertainment system did not work for 40 minutes for no one in the flight, it only displayed route map and nothing else. The collection was not impressive either. I called the cabin crew multiple times, they said they would come back, but didn't come back. In Dubai I had to wait 3 hours for the shuttle bus. The seats were very cramped. Small narrow bodied planes not comfortable to get in or out. During my onward trip, it was ridiculous to see that the bus we were transported from the terminal to the plane was the last one, despite being told that we were given a priority as we had infants. The bus with infants were the last to board. ","A320","FamilyLeisure","Economy","AUH to COK","1.0","1.0","1.0","1.0","1.0","2.0","1.0","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S O'Bree","United Kingdom","2015-06-17","I flew a few months ago and chose Etihad because they were the cheapest airline. When we arrived at the airport we were greeted by friendly check in assistant - we had no reserved seats like we had asked for at booking and they changed our seats with no hassle. Onboard the seats were comfortable and inflight entertainment up to a fairly standard quality although some of the selection was a little sparse. Abu Dhabi airport was not one of the most pleasant airports I have been through. On the next stretch of the flight there were issues in that the food service seemed unorganised and random with people sat right next to me getting served 30 minutes before I was and there seemed to be no system in place. The aircraft clean and modern. On the stretch back the service was spotty again.  Overall the flight was very good although not without its problems.","Airbus A330","Solo Leisure","Economy","Manchester to Perth via Abu Dhabi","7.0","4.0","5.0","5.0","4.0","4.0","3.0","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Brown","United Arab Emirates","2015-06-14","Very overrated airline. Flight one hour late, uncomfortable seats, warm champagne and stingy food portions. The premium lounge at AUH was decent and crew service was ok, but in all other departments Etihad is disappointing. The narrow bodied planes used on Indian routes do not give a premium experience.","A321","Business","Business Class","Abu Dhabi to Cochin","3.0","2.0","3.0","2.0","3.0","2.0","1.0","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Nur Afiqah Rahmat","United Arab Emirates","2015-06-14","Seats are comfortable, staff are friendly and professional. Left on time. The only downside to this was that there were far too many announcements. On my flight back to Abu Dhabi from Kuwait, I was surprised to hear an announcement on the list of gates the transits will be at and to which destination. I do not know if those who are transiting will be paying any attention or remember which gate. ","","Couple Leisure","Economy","Abu Dhabi to Kuwait","8.0","4.0","4.0","","","5.0","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Stephens","United States","2014-08-18","IAD-ADD-LLW in Cloud Nine (Business) in July 2014. All flights on time and service was just fine. Good in flight entertainment on 777-300 ER with pitched lie flat seating on the IAD-ADD segment. ADD-LLW segment on 737NG had comfortable reclining seats with leg rests and no IFE. Food was plentiful and of good quality with a selection of Ethiopian dishes accompanied by injera as an additional course to the three mains on both segments. Crew was uniformly lovely. ADD is ok by developing world standards - a little confusing sort of dirty and not particularly enticing food or shopping options. Cloud Nine/Premium lounge crowded and unattractive with ok food and beverage options passable bathrooms and ok internet. The less time spent in ADD the better I think. Overall I was impressed with ET onboard product less so with the ADD hub (which I understand is due for an overhaul in the next few years).","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Ahmed Zafar","United States","2014-08-18","Travelled from IAD to ADD then to LSK on July 1 - absolutely the worst flight segments ever taken. The flight from IAD to ADD was 90 minutes late with no explanation given. Once onboard the plane (777-300ER) smelt foul and it was evident the plane had not had a good cleaning in ages. Being a Star Gold Member you would think preference would be given for upgrades however the lead cabin staff informed me that was not Ethiopians policy. Once airborne the inflight entertainment system was below average. The food and snacks were awful had the airline stated their food was below par I would have bought something at the airport. Finally the communication skills of the cabin crew and even the captain was below average. My return journey was equal if not worse than the first leg. Plane smelt windows in the plane had not been cleaned in ages it took a cabin crew member 1 hour 45 mins to realize my call light was on. I could not move due to the miserable 3-3-3 configuration. Overall I will never use Ethiopian again.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ben Benz","Germany","2015-06-14","I have flown twice with Etihad in the last week. It was a complete disaster on both flights. Cabin Crew were unprofessional. English announcements were hardly understandable and they kept making announcements once every half an hour during the whole flights - which were both night flights! Neither sleeping nor watching movies was possible this way. Cabin temperature regulation was a mess - passengers in the first 15 rows could not take off enough clothes to deal with the heat while the others in the back were fighting for blankets, of which there were not enough for everybody. Fish for dinner was not cooked properly. Beer and white wine served at the same temperature as the coffee - ridiculous!","A320","FamilyLeisure","Economy","Male to Abu Dhabi","1.0","2.0","1.0","1.0","2.0","1.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Af Folscher","South Africa","2015-06-13","Twice now I have flown Etihad, booked on South African code share flights, it has not been great. On the first case I was booked business class, but when I got to check-in, Etihad did not have me on the flight list on a full flight, despite SAA being able to provide the codes. I had to wait until 40 minutes before departure to know whether I would be able to fly and then it was in economy class. I was promised follow up - the flight controller even confirmed my email address - I am still waiting. The second time, today, flight EY471 from Jakarta to Abu Dhabi was delayed by three hours. I fly a lot, and I know these things happen. The proof is in how the airline treats you when they do. I am carrying a letter saying that hotels are booked if the new connection required more than eight hours waiting time. Mine requires fifteen. As I could not access a hotel (transit hotel full and I need a visa for any others) I was given food vouchers and told to wait in the terminal. I had to argue for lounge access (this time I am flying economy, but it seemed logical as lounge access Appears to me a notch down from the promised hotel accommodation). I was told it is full. Eventually the desk took pity on me and granted me five hours in the lounge. When I got to the lounge, lo and behold, it was empty. And just now Etihad refused to renew my voucher - from the mouth of an uninterested and unapologetic desk officer. I was also sent to and fro from the SAA desk to Etihad to sort out boarding passes. I have flown SAA for many years, and with many of its Star Alliance partners. I have two thoughts coming out of these experiences, one that I would not choose Etihad or an Etihad code share flight ever again if I can avoid it: even if the in-flight experience is good enough. And secondly, SAA, this partnership and the systems that support it is not running smoothly. The protocols are not sorted. Fix it.","","Solo Leisure","Economy","Jakarta to Johannesburg via Abu Dhabi","1.0","3.0","2.0","2.0","3.0","1.0","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Hooker","United Kingdom","2015-06-13","Flew out to Sydney from Heathrow on the 14th May and back on the 9th June. A380 for two of the four legs, (should have been 3 legs but Etihad changed the AH to LHR plane after we'd booked). Heathrow and Sydney lounges good, Abu Dhabi large and lacks sufficient showers. Food at Sydney was excellent, (first time that we've eaten in the lounge), but elsewhere was only adequate. (Why offer a fish main course on the flights which is not available by the time that you're asked?). Entertainment system broke down on two legs - but was fixed relatively quickly. Why do they insist on lengthy announcements during the sleep sectors? Generally FAs were less than friendly and efficient.","A380","Business","Business Class","To Sydney from Heathrow","6.0","3.0","2.0","3.0","3.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Peter Pomeranze","United States","2015-06-12","I was expecting something special on these flights and was not disappointed. On both legs I was extremely comfortable, well fed, entertained and  looked after. The chef on the Abu Dhabi-LAX flight was exceptionally service oriented. The lounge situation for first class passengers at both airports needs to be better, but that is a minor issue. In the front cabin, this airline excels.","A340 / Boeing777","Solo Leisure","First Class","Tokyo-Abu Dhabi-Los Angeles","9.0","5.0","5.0","5.0","5.0","4.0","5.0","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Correia Paulo","Angola","2014-08-14","I recently flew from Luanda to Paris and was pleasantly surprised with the quality and service received on Ethiopian Airways. In most cases it was superior to it's more illustrious competitors in Europe.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Lee","Malaysia","2015-06-12","Had two journeys with Etihad within 3 weeks and neither was satisfying. As I was travelling with a family member who is wheelchair bound, we requested to be provided special assistance. There was a ground staff assigned to help us when we landed in Abu Dhabi from Kuala Lumpur.  He simply pushed my wheelchair bound family member as if it was a 100m sprint. Later we had to line up to cross security check, however he led us to cut the line which the security officer was not agreeable to and everything was such a mess and the experience was so unpleasant.  The flight attendant was impolite as well. On the flight, there were a group of travelers that seemed new to flying. One of them was struggling to adjust his inclined seat while the stewardess spotted him. At first the stewardess asked him politely to adjust the seat. The man answered that he had already adjusted the seat by pressing the button. At the end of the situation, it was realized that the adjustment button was not functioning well, however the stewardess did not change her attitude. On the journey back to Kuala Lumpur, the flight from London to Abu Dhabi was delayed and caused me to miss the transit flight. There was a group of 20+ of us from the same flight stranded. The airline arranged a hotel for us, inclusive of shuttle and meals.  However, the arrangement was poorly done. Little assistant nor direction was given and after we cleared custom, we were just left waiting in the lobby. It took 2 hours for the airline to arrange the shuttle to send us to the hotel and by the time we reached, it was already past 4am! Similar poor coordination during the pick up from the hotel as there were 2 sedan cars picking up 8 designated passengers and later the same shuttle bus arrived. We had all boarded the bus but the driver would not leave the hotel as he was told to pick up 21 passengers and 8 were missing (obviously picked up by the earlier sedan cars).","","Solo Leisure","Economy","LHR to Kuala Lumpur via Abu Dhabi","2.0","2.0","1.0","2.0","4.0","1.0","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Joshua Soo","Malaysia","2015-06-12","Flew on this airline on 2 legs, first is from KUL to AUH on a Virgin Australia B777 aircraft (EY411) with a VA crew. Seat is quite spacious and crew is rather decent as well and that goes to the food too. Only complaint is the IFE system which couldn't be turned on for the first hour of the flight but the crew did a good job at managing it by regularly updating on what they will be doing to resolve this. Next leg is on EY73 from AUH to ZRH on an Etihad A330 (EY73). All the reviews about seat being cramped in Economy are definitely true but I would say it's not totally unbearable given that I've sat on seats with similar width and legroom before. But I must say the amount of things they give to you (blanket + amenities kit + inflight magazine + duty free mag) does make the space more cramped than usual as you need somewhere to keep all the items in. Contrary to most reviews though, the crew is quite okay though maybe not as friendly as what you have on SQ or MH. ","B777 and A330","Solo Leisure","Economy","KUL to AUH and AUH to ZRH","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Tseng","United States","2014-08-11","This airline is one of two major airlines in East Africa. While they never lost my luggage that is about the only good thing I can say about this airline on which I flew over 30 segments due to my work. The airline attendants are chosen for their looks not their helpfulness or intelligence. The food is awful and the airplanes particularly the DSH-8 are old and noisy. They have obtuse rules - such as not allowing you to store your purse under the seat in front of you in an exit row. They do not prioritize luggage upon arrival and the gate agents don't seem to know what to do. Definitely not up to Western standards!","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Riccardo Rigon","Italy","2014-08-11","Flight was from Rome-Adis Ababa-Kilimanjaro and back. Very old planes (very 70s in the layout) plus very dirty (no soap and no towels at takeoff). I had both flights back to Rome without entertainment at all! Couldn't fit in the seat and staff service is very poor (I buzzed three different times but no one showed up to ask what I needed. I had to physically stop them when they passed through the corridors. Asked for something to drink but got nothing. Please choose another carrier!","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Paul Caunter","Thailand","2015-06-11","Just completed 4 flights on business class. All flights food was inedible. Quality of food has got worse but the fares keep going up! Ground staff useless as usual in Abu Dhabi. A queue for the toilet in the lounge! The whole airport is overcrowded. Cabin staff vary. One flight perfect, on the other three they looked overworked and tired but had plenty of time to chat in the galley. Airport transfers in Bangkok perfect but pick up in London was late. His response was nowhere to park and I should wait outside the hotel on the street for him! Lounge at LHR was another bad experience. A group of about 10 travel agents were going on a trip and were being taken care of by the lounge staff. I had to ask 3 times for a glass of water while they were being given champagne. Other guests that actually pay were being ignored, I have points that will expire this month and can not get a flight that suits my schedule. ","","Business","Business Class","","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Pubby Rajiv","India","2015-06-06","EY 103 from Abu Dhabi to New York. I was a gold card member of Jet Airways. Staff onboard were rude service was awful and they only came to see you at designated times such as when they had to feed us. Other times you'd call them and just have to wait. If you wanted a cup of coffee they said that I would have to wait as they would be serving the next meal in 1 hour and I would get coffee along with that. I prefer airlines Airline who deliver service with a smile but on this flight it was angry service and a look of how dare you disturb them. Food served was ok but seats are very narrow and not good on long distance flights.","","","Economy","","2.0","1.0","1.0","3.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Cotta","United Kingdom","2015-06-06","Trip from LHR - Abu Dhabi - LHR. EY17. Firstly our flight was delayed with no explanation given until we started boarding. Once we started boarding we were delayed further due to unknown issues. The flight itself was very average which surprised me seeing as Etihad puts itself as a leading airline. Service was slow and staff were a bit cold. IFE was average at best. Food portions were minuscule! I would not recommend flying this airline when there are far better alternatives.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Mark LaPrairie","Bhutan","2014-08-03","BKK-SIN ET626. Foul is about the only way to describe it. Passengers joining in BKK have the pleasure of getting on a plane that has just flown for 8.5 hours from ADD and not been cleaned at all. It reeked and was boiling hot. Everyone had moved everywhere so seat assignments meant nothing. Bathrooms were filthy. Dirty used socks were in my seat pocket. Garbage was everywhere. No seat back AVOD. I didn't want to touch anything - couldn't wash my hands fast enough after getting off. Loud tinny music for all of the taxi and take off and for a good 15 mins afterward. Only pluses were that the fare was low and as a Star Alliance gold member I had a decent luggage allowance and could use the TG lounge in BKK. Otherwise I am amazed that ET is a Star Alliance member.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Anne Thode","Vanuatu","2015-06-04","Etihad Service started at the lounge in Sydney with an al a carte restaurant and waiter service for drinks. A small lounge but big enough a huge improvement on the Qantas Business Lounge. Both ways I was in the smaller business class section next to First Class which I much prefer. The service on the flights to Abu Dhabi and on to Athens then return were excellent. The meals appetizing and wines more than satisfactory. It was a flat bed so no problem sleeping a full 8 hours. The return trip was also pleasant and I opted to have dinner after a few hours of sleep. This was no problem. The staff tried very hard but did seem a little pushed to keep up the service on the return leg. I have no criticism and will most definitely fly with them again.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Jim Nottingham","Australia","2014-07-31","We flew from Jo'burg to Addis in a brand new 777-300. Then to Stockholm in a 767-300. Although the latter was old it was as comfortable as could be. On the way back we were on an even older 767-300 with a totally failed ventilation system. It was extremely uncomfortable. 2 drunks on board during the extended stop in Vienna caused so much upset exacerbated by the heat. Finally the police came on board to remove one of them. The flight from Addis to Jo'burg was in a Dreamliner. The heroes are the ground staff at Addis Airport. They are endlessly patient and helpful. But the airport is a madhouse to the extreme. Why would a country allow it's flag carrier to grow so explosively and leave by all appearances the airport infrastructure behind? I would take them again because they offered the best deal.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Micci","South Africa","2015-06-04","JNB-AUH-BKK-AUH-JNB. I don't expect a personal service in economy class but just observing the crew I got the impression that they do not want to be there. Food is inedible. I have travelled on many airlines but Etihad's food is by far the worst. If I could rate the food 0 out of 10 I would. AUH-JNB flight on an old Jet Airways aircraft .The only reason I travel Etihad is because I always seem to find the cheapest fare. I would not recommend otherwise. This was my 8th trip with them and I can only say that they are consistently bad!","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Mario Eybers","South Africa","2014-06-25","Flew twice with Ethiopian Airlines from Entebbe to Johannesburg and it continues to be a pleasant experience. Staff are friendly and helpful. Will definitely recommend.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C McCarthy","United Kingdom","2015-06-01","20th April 2015. I flew from Manchester to Abu Dhabi-Abu Dhabi to Sydney return. I was very happy with the seating which I found to be comfy and reasonably spacious. The staff were pleasant and helpful and the food was adequate. The inflight entertainment was great. All in all great value. Abu Dhabi airport has an Irish bar where you will pay £7.50 for a pint of Stella. There is also a smoking room in the bar for those of you who smoke. On arrival at Abu Dhabi you do feel like your in a cattle market but once through passport control its fine. I would fly with Etihad again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Frank Rispin","Ethiopia","2014-06-23","March 2014. Addis to London on Dreamliner. Had full breakfast in the best value cafe in Terminal 2 at Bole this is the one in the back row of shops not the London cafe. When I came out of there the queue for gate security had increased hugely but they came to the back looking for us London passengers and speeded us through. Flight left a little late but arrived early. This was the Monday daytime flight. Amazing views all the way including the Alps. Flew into Heathrow via superb views of Crystal Palace FC and Twickenham Stadium. Food and service first class.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Carson","United Kingdom","2014-06-10","I flew to and from Nairobi and Addis and made two internal flights within Ethiopia. I was extremely disappointed with the airline: while it feels safe and the in-air experience is reasonable the ground experience at Addis Bole Airport is atrocious: was supposedly the international hub yet they had a single counter open for all ET flights (even after checking in at a kiosk I had to wait an hour in the heat with crying babies) seemingly under-trained staff and/or technical issues at check in completely chaotic baggage reclaim in Terminal 1; poor information and confusing signs. I also received SMS from the airline telling me my domestic flight had been delayed 3 hours and then that it had been cancelled - I therefore arrived 10hours late in Bahar Dar and missed my tour of the city. As it turned out the morning flight had run on schedule all along and with spare seats- yet another sign of the incompetence of the airline. I think the airline is very strong at marketing themselves as a serious international airline ('Proud member of Star Alliance' etc) when in fact it should work at sorting out basic logistics in its operations. Addis faces significant infrastructure problems at presents (including constant electrical interruptions) so no wonder this is a factor holding the airline back.","","","Economy","","2.0","3.0","2.0","3.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Gordon Michael","Australia","2015-05-31","First time with Etihad. Flight 0454 Abu Dhabi to Sydney 13 hours. The flight departed 20 mins late but the captain explained the problem with traffic in the area. Face washes menus kiddies packs comfort packs with sox etc brought around. Real ear phones not plugs etc. I had seat 23 d on the B777 aisle seat with a spare to my right which was helpful. The cabin was neat and clean. The cabin staff were really good. Nothing was a problem. This is a long flight but staff came through every 30 to 40 minutes with water and / or juice. Drinks were served before the meal and with the meal. Meals were ok but I don't really eat much on long flights. I do enjoy a beer and had no problem getting an extra one or two as we approached Sydney. The cabin staff were friendly and attentive. I have flown with all other carriers on the Kangaroo route and on the basis of this flight I would rate Etihad up with the others. At this time they are very competitive so I rate them very good value. We arrived 30 minutes early.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","R Austin","United States","2014-05-23","I recently flew IAD-ABB / ABB-IAD en route to Entebbe on a 777-200LR each way. The seats on both planes were worn out. There was zero cushion left and you could see the indentions where the padding had worn away. This made both flights agonizingly uncomfortable especially on the 17-hr return flight. Additionally my seat back entertainment screen did not work nor did the USB port. All plane interiors were dirty especially on the ADD-EBB route. I would not fly this airline again on a long haul flight.","","","Economy","","3.0","1.0","3.0","3.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","B Thompson","Australia","2015-05-20","Travelled from Australia via Singapore to Abu Dhabi last month. The flight over wasn't too bad and the crew were pretty efficient and pleasant but on the whole I thought it was a shabby cabin with uncomfortable seats that were almost impossible to recline in fact I thought they were fixed upright as no one seemed to be able to recline their seat. When we travelled back from Istanbul the flight was worse. Once again seats that did not recline without a real struggle and crew that seemed indifferent to the needs of passengers and they seemed to operate in a chaotic manner at meal times. We waited ages for the meal then didn't get the bread roll and after the meal were completely missed when it came to the longed for cup of tea. I had to ask for a drink of water once as they did not regularly come around and I felt like it was an imposition. Some of the crew seemed unfriendly and cold and it didn't make you want to use that airline again. We missed our connecting night flight due to a delay and the next day Etihad didn't put my name on the passenger list for the next leg home only my husband which wasn't ideal and took a long time to sort out leaving us to rush to get on the plane without breakfast or anything. Wouldn't go on that airline again too budget and not enough comfort weren't allowed to book emergency row seats either and my husband and I are both tall people.","","","Economy","","5.0","3.0","3.0","3.0","5.0","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","N Seymour","United Kingdom","2014-05-18","New spirit of Africa. A great slogan but one that the airline needs to earn if it is to mean anything. I took the flight from Addis to London on 2 May and as the time approached at which we should have been boarding there was an announcement that there would be a 2 hour delay; as a frequent business traveller I have no problem when this happens for mechanical or weather related reasons but I cannot find it in myself to be understanding when the reason turns out to be that no crew had been programmed and that we had to wait while the standby crew was activated. To add insult to injury I wrote to Ethiopian Airlines to complain and did not receive the courtesy of an acknowledgement.","","","Economy","","2.0","2.0","2.0","2.0","0.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Toy Miah","United Kingdom","2015-05-18","May 10th Kathmandu - Abu Dhabi EY293. May 11th Abu Dhabi - London Heathrow EY019. I was in Nepal to provide relief aid after the earthquake and was asked to return on the next flight out of the country. Some people would be annoyed that the flight from Kathmandu to Abu Dhabi was delayed which subsequently meant that I missed my connecting flight from Abu Dhabi to London however I was not. The flight from Kathmandu to Abu Dhabi was great I can't complain one bit. I was given my desired seat there was even a seat left between me and a fellow passenger which meant loads of space the leg room was huge. Also as a fairly large guy I was satisfied that the tray wasn't balancing on my stomach for this flight. Once I landed in Abu Dhabi I just missed my connecting flight. The security team were very quick with the bag checks and everything so I can't fault them. I went and spoke to the gentleman at the transfers desk he put me on the next flight out I requested an aisle seat and was provided with an exit door seat. The flight from Abu Dhabi to London was excellent. I'll be sure to fly with Etihad again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Steven Rudis","United Arab Emirates","2015-05-18","Flew from Abu Dhabi to LAX on code share flight operated by Etihad. Check in at airport was very cold and almost rude. This was a first the check in staff has been excellent in the past. Flight delayed with poor notifications. Crew was pleasant but not friendly. Service slow and food average with below average beverages. Wines are very cheap and low quality for business class.","","","Business Class","","4.0","2.0","1.0","2.0","2.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Tawin Wungpitak","Thailand","2014-05-12","Very bad service. I flew on route KUL-BKK. The cabin crew were not warm or welcoming whilst guiding me to my seat it seemed like they would rather be gossiping with their colleagues. During the meal service they offered two meal choices - fish and chicken. The cabin crew lacked service.","","","Economy","","2.0","1.0","2.0","3.0","0.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S H Moolman","Ireland","2015-05-18","My husband and I flew from Dublin to Perth via Abu Dhabi and back on the Airbus A330. From Abu Dhabi to Perth and back we had the same seats 31A and 31C. In 31C there was a terribly cold draft on the aisle seat which resulted in my arriving in Perth with the most severe sinusitis I have ever had and my right shoulder was very sore. I wore a long sleeved shirt a woolen jumper and had the blanket pulled up but despite that it was freezing. On the way back my husband sat in 31C and he had a T Shirt long sleeved shirt and woolen jumper and still had to get his raincoat down and wear that with the hood up. Other parts of the plane were not so cold so there must be a problem with the cold air vents blowing on 31C. It would be useful for one of your crew to fly long-haul in that seat so that you can get the measure of the problem. On this plane there are no individual air vents so presumably the cold air comes in at one spot and that must be just behind 31C. I would recommend this airline to others but not that seat.","","","Economy","","4.0","1.0","4.0","2.0","4.0","","","5.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Sridhara","United States","2015-05-18","San Francisco (SFO) to Bangalore (BLR) via Abu Dhabi (AUH). Price was reasonably low. Etihad maintained regular communication about my travel and allowed me to upgrade to Business class. I skipped that offer and decided to travel in economy class. The day before travel I did online check-in and printed my boarding pass. On the day of travel all I had to do was to drop my bags. I thought it was a simple process of dropping them off. No Etihad agent checks the cabin bag for its size and weight and it can not exceed even 1/2 pound. There was no delay in the flight. There was a 10 minute delay. However passengers were greeted by crew members and they helped me to place the cabin luggage. They were cordial and helpful. We were given a hot towel upon arrival as well as the meal menu card. Crew were very cordial and willing to help. After serving the food they ensured the blinds were closed and there was no service for next couple of hours unless called by passengers. There were some empty seats and I was quick to use them up. I was surprised when the crew handed over my special meals to my changed seat. Flight arrived at Abu Dhabi an hour earlier than scheduled and hence we got an extra hour to browse through airport shops. My next flight was in 2.5 hours. What I noticed is that no compliance to ADA rules for Seniors and others who requires wheelchair access to rest rooms or showers. Passengers have to climb three steps to use the rest rooms. The rest rooms at the airport were not clean. Maybe that's the standard AUH airport maintains. I boarded my next flight to Bangalore (BLR) and it was a smooth ride with a different set of crew and services of crew was excellent. I traveled back from Bangalore to SFO via Abu Dhabi and had an even better experience. Overall I am very satisfied with Etihad and would be happy to travel again.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","V Keshav","United Arab Emirates","2014-05-11","JNB-ADD-DXB. Check-in: Average experience obviously not ET staff hence it lacks a bit as the lady servicing the queue seemed at odds at what was going on. Flight: Crew were fairly attentive. Again seat failed to work and I wasn't offered an alternative even though they mentioned that they were aware of the problem. Overall a good service made up by their great ability to just make your day. Transit: Efficient though the bus to and from the aircraft needs to be sorted out especially if you offer an exclusive coach for your J class customers. DXB sector: Standard affair though for a late night flight like this it would be better if you offered dinner with the lights dimmed or off.","","","Business Class","","8.0","3.0","3.0","4.0","3.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","V Keshav","United Arab Emirates","2014-05-11","DXB-ADD-JNB. Check-in in Dubai: Horrendous. Disorganized and truly unfriendly check in agent. Airport Lounge: Staff friendly and helpful at best though choice of meals needs a spruce. Flight: Fantastic crew onboard. Only gripe though is that menus etc shouldn't be collected while we still on our seats? ADD-JNB: My seat failed to work - this was known to the crew hence alternatives should've been offered ASAP not to wait until the customer discovers it.","","","Business Class","","8.0","3.0","4.0","3.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Gorham","United States","2014-05-11","I flew IAD to ADD then from ADD to JIB. When I was at the airport in IAD I noticed many people had overly large bags and in large numbers and I had my one bag. The flight from ADD to IAD was nice and my luggage was with me. However the flight from IAD to ADD was not as nice. The flight attendants were not very attentive the second time around in the slightest and the movie selection was poor. Also when moving from ADD to JIB I noticed they were packing a great deal of peoples luggage and it looked like it all wasn't going to fit. I was right. When I arrived at my final destination I found they had not loaded my bag on my flight. I am military and I was supposed to return to my duty station upon my return. I am now being charged extra leave days due to this Airlines inability to keep track of luggage.","","","Economy","","6.0","3.0","2.0","3.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Lawlor","United Kingdom","2015-05-16","We travelled from Manchester to Bangkok via Abu Dhabi. Long Haul flights are not the easiest but our flight with Etihad was more than acceptable. The staff were polite efficient and provided an excellent service. The inflight entertainment system was far more reliable than some other airlines. The food served was probably some of the best quality I have been served on either long or short haul flights. All flights were on time. The aircraft was clean and tidy and the pillows blankets and comfort kits were more than adequate. The new style pillows were particularly comfortable. Abu Dhabi airport was probably the only slight negative. We were crushed into a small holding space and let through into security a few at a time. It was far too small a space to accommodate the number of passengers passing through. Hopefully this will be sorted once the building work is complete. We have travelled long haul with various airlines in the past and Etihad rate up with the best such as Cathay and Singapore and rate far higher than Qatar Airlines.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Charles Kennedy","United Kingdom","2014-05-10","A new fifth freedom (operating between two points outside an airlines home country) carrier on the trunk route from Singapore to Bangkok served by Boeing 767-300ER - an interesting and exotic way to get between these two cities. Cannot be booked on ET’s own site but codeshares with SQ and others and pops up on travel aggregator sites. Perhaps the difficulty in booking explained why there was only 40 people onboard despite the kind hospitality of the Ethiopian crew the tasty meal and the excellent flight times (BKK to SIN is 1425-1815 and SIN-BKK is 2245-0005+1). No entertainment to speak of although loud and diverse (military techno ethnic one after another!) played loudly during boarding taxi takeoff and climb (endearing rather than annoying). We arrived twenty minutes early into Suvunabhumi and my bags were on the carousel before I got there despite no lines at immigration. Will look out for this flight again.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","N Loryman","United Kingdom","2015-05-13","Recently flew Manchester to Abu Dhabi and onward to Saigon Vietnam. I was shocked at the lack of legroom on these flights and found them to be very cramped and uncomfortable for a long haul flight. Incredibly the hours flight from Saigon to Danang via Vietnam airlines was much more comfortable. I think that Etihad would be far better spending money on improving economy class than paying Nicole Kidman to advertise the comforts of business class for the wealthy few. The food was somewhat poor as well. For the first time in 35 years of flying my luggage was not transferred onto the connecting flight to Saigon and I was without it for 2 days. Etihad needs to improve considerably.","","","Economy","","4.0","1.0","3.0","3.0","4.0","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Carlos Blanco","United Kingdom","2014-04-27","Economy class LHR to ADD. I flew in economy class simply because of the direct flight convenience. I had very low expectation and it helped a lot. The airline is simply not up to international standard. The check-in at the LHR airport was a mess. Why they offer online check in which is not working is beyond me. At the end everybody had to check-in at the counter. The plane B777 is quite new so the seat and video are still in good condition. The food were abysmal that's all I can say. The IFE was average with pathetic earphone. The return flight was not much better.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Krishnakumar","India","2015-05-12","Bangalore to San Francisco and back and faced lot of problems with the 4 flights (BLR-AHU-SFO-AHU-BLR). 1) 2 of the 4 flights were delayed and the AHU-SFO by more than 2 hours. 2) The inflight entertainment is average. 3) Food was ok. Nothing great but not bad either. 4) I fly economy almost all the time. Even by economy standards I found the seats in AHU-SFO sector to be very congested. It was fine in BLR-AHU. 5) The worst part of the entire thing was the staff experience. In the SFO-AHU flight at least 4 times I had the staff lady tell me ""I will come back to you"" when I asked something and then disappeared. This happened for simple things like water or when I asked her to take a used glass from my seat. Both times I walked to the area and got the work done. I normally choose Singapore Airlines or Emirates. I am sure I will fly Etihad again only if I desperately have to go.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Adhikari Paramesh","United States","2015-05-12","SFO-AUH April 6 2015 EY182. AUH-KTM April 7th EY292. KTM-ABH May 2nd EY293. AUH-SFO May 3rd EY183. I flew from San Francisco to Abu Dhabi and then to Kathmandu and back to Abu Dhabi in Business Class. Then Abu Dhabi to Los Angeles in Economy class. My flight from KTM to ABU got delayed. They were kind enough to fit me onto a flight to Los Angeles the next morning and provided me with a voucher to spend a night at the airport hotel. I upgraded my ticket to Business class from SFO to KTM. Compared to other international airlines their service is poor in business class standard. It took 1.5 hrs to get my drink after the plane took off in Business class - KTM to AUH. On the way back I decided to try Economy class from Abu Dhabi to USA and found out it was the most horrible flight experience I had in the past 26 years flying back and forth from USA to other countries. Let me make it clear it was all about flight attendants. Sixteen hours of journey itself is not that easy. One needs to be hydrated constantly to keep with the long journey. However attendants treated passengers like they are looking for free food and handouts. It was the most pathetic scene. If they can not provide ""free"" food or drinks how about selling? I would be hesitant to fly with them again.","","","Business Class","","1.0","4.0","1.0","1.0","4.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Wajsberg","Israel","2014-04-21","TLV to JNB via Addis Ababa. Both legs on time. First flight on a very old 767/300 but comfortable seats and good food as very good service. Second leg on a new 787 Dreamliner but seats not as comfortable as on old 767/300. Service very good food average. This airline gives you the max for the price they charge I will fly them again soon.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Bjornar Sabjornsen","Norway","2014-04-10","JNB-ADD-MBA. Suddenly got an sms 5 days before that said 'your flight has been rescheduled' to the day after no further explanation or apologies. This of course affected my connecting flights plans and other bookings. After I contacted them they did offer me the chance to cancel the flight and then offered me an apology for the inconvenience caused. Also travelled with them once before from NBO-ADD-NBO. where it was a basic flight experience and other than a bumpy landing nothing to note.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Scan","New Zealand","2015-05-05","I recently flew from Abu Dhabi to Dublin return on an A330 (SYD-AUH leg operated by Virgin Australia also good). It had been many years since I had made this journey and after reading the predominantly negative reviews I was worrying that long haul travel had deteriorated over those years. Everything was however much the same. I think people need to realise that long haul in economy isn't particularly comfortable but you can make the most of it. I put it in perspective I had 14 hours with nothing to do but watch movies read books and drink wine. People brought me food and I didn't have to do anything for anyone else. No phone emails or pager to distract me. The aircraft was clean seats reasonably comfortable food was fine and the entertainment was good. The staff were friendly and check in and boarding went smoothly. The only glitch was that my bag got delayed by a day on my way there and back however I think that this may have been from the VA side of the operation. All in all pleasant flights.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Charlotte Larsen","United Kingdom","2014-04-02","My flight was meant to leave Nairobi at 5.40am and go via Ethiopia and on to London Heathrow. The flight from Nairobi to Addis was delayed by an hour and we sat on the runway waiting to take-off I had also been told that my connecting flight to London was delayed by 2 hours so at least I wasn't going to miss that. Landed in Addis and my second flight was still 2 hours delayed it was mayhem at the gate long queues at various desks and no instructions or announcements whatsoever to guide us. They gave me a new boarding pass I was now sitting right at the back in the middle not by the window as requested with my previous boarding pass. The lady next to me then said 'Are you getting off in Frankfurt or going straight to London?'. I was shocked this was meant to be a direct flight to London and no one had told us that we were now going through Frankfurt (to drop off people whose flights were cancelled the day before apparently). Landed in Frankfurt and let some people off all the rest of us going straight to London had to sit in the aeroplane for almost 2 hours waiting to take-off again! Landed in London at 6.30pm our bags didn't come out onto the carousel for over an hour. I went through arrivals at 8pm! So what was meant to be an 11 hour journey was 16 hours. Never again will I fly Ethiopian airlines.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Lesley Heath","Australia","2015-05-04","Etihad Flight from Abu Dhabi to London last week was very poor. Old plane with little legroom (and we're only 5'3""!). Narrow seats and inattentive staff. We had enquired about the cost to upgrade to Business but no seats available. After a splendid Virgin Premium Economy flight Sydney to Abu Dhabi this flight two days later was a shocker. The pre-flight organisation at the airport was chaotic. We're trying to arrange an upgrade for the first leg home (Frankfurt to Abu Dhabi) and look forward to our Virgin Premium Economy Abu Dhabi to Sydney two days later. This poor service at airport and on flight was astonishing because Abu Dhabi itself was enjoyable - neither chaotic or disappointing.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M West","United Kingdom","2014-03-31","LHR-ADD-(JRO)-MBA. Although the handling agent at Heathrow (Dnata) is clearly disinterested in giving any kind of customer service (opened check-in late very unprofessional in the way they spoke to passengers not dressed appropriately in uniform did not open Cloud Nine desk on time) this is not reflected in the attitude of the ET staff which was excellent throughout. We were made to feel very welcome onboard and the service was above a number of European airlines I have traveled recently on long-haul flights. There was a choice of meal in economy with wine or spirits. The service was generous and always available. If you wanted more you were made to feel welcome in the galley where you would be offered another drink etc. Special interest was the way the crew dealt with a passenger with disabilities. The adult passenger (who was being cared for by a family member) became quite agitated and at other times excited while on the flight. The crew were gentle and kind even giving the passengers some 'space' in the galley out of sight of others to re-group and calm down. IFE is on demand and there is plenty to choose from. Addis is not the best airport on earth with little to do however it beats other African hubs hands-down. No good restaurants to speak of and no lounge access to any card holders. An extra (unscheduled) stop was put upon us out of ADD. The onward flight also had good snacks and drinks although it was short and again a helpful and well presented crew. ET was a nice surprise and I will book with them again.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Beks","United Kingdom","2015-05-04","7 Feb 2015 MAN-AUH EY16. 8 Feb 2015 AUH-SYD EY464. 27 Feb 2015 SYD-AUH EY451. 1 Mar 2015 AUH-MAN EY21. For all the hype about their premium products their Economy product is nothing short of dreadful. We chose to fly Etihad with our 2 young boys (3 and 1 years old) from Manchester to Sydney because of their so called ""Flying Nanny"" service. Unfortunately we felt let down by the lack of attention our children got from this apparent qualified nanny who seemed on most occasions to be missing in action and when this Nanny was about she seemed less than enthusiastic wanting to interact with the children. I thought nannies were supposed to actually like children. Now I know food on airplanes isn't supposed to be amazing especially in economy but the matter they classified as ""food"" was about as tasty as a smelly sock after football practise in fact a more accurate description of what they were serving up would be slop with a fancy name. I'm pretty sure the sautéed potatoes was cardboard and that kofta isn't a sausage that has had the life shrivelled out of it. The drink selection wasn't better with a smorgasbord of typical commercial larger which leave a disappointing metallic after-taste. In total we flew 4 legs with this lame imitation airline and on each occasion we were delayed by an hour. That's 4 hours in total that. Part of the reason is a lack of staff at the check in counters and the other being the shambolic nature of Abu Dhabi airport where planes are parked willy nilly along the tarmac waiting for a gate to load the latest bunch of impatient and weary travellers while arrivals are ushered into buses like cattle and given a tour of the entire airport before finally dropping arrivals at their intended destination. All in all if you are a parent travelling to the other side of the world with your 2 little bundles of joy only fly this cheap imitation of an airline if it's the cheapest ticket you can find by a long shot.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","John Charlesworth","United Kingdom","2014-03-24","Nairobi to London. First leg in new 787 which was a joy to be in quiet airy and smooth with great views if you have a window seat. Choice of wine excellent and service superb. Second leg in older 777 still very comfortable seat extended enough to allow me to sleep without waking for a 6 hours. I have not used ET for about 5 years and their business class has come on leaps and bounds since then - more comfortable seats and better wine than a flight in business with Lufthansa to Chicago 4 weeks ago! The downside is the stopover in Addis. Addis Ababa airport really is not a great place to spend time and the business lounge certainly not up to European standards. With 5.5 hours between flights I had decided to get a transit visa and eat in town therefore I can't comment on the food served on board. Also I prefer to read rather than watch films so can't comment on the IFE. To conclude I have to be in Addis in about 8 weeks and will be delighted to use Ethiopian for this trip.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Andrew Marshall","United Kingdom","2015-04-30","I have used Etihad for years now but haven't traveled with them for the last 3 years. We booked flight MAN-HKT and PEK-MAN both via AUH. After reading the reviews on here I was wishing I had booked with Emirates or Qatar. I have since returned and couldn't really fault Etihad at all. What people need to realize when adding a review is that Long Haul travel in Economy isn't great its what you make it. All our flights were on time my wife got her special meals and I had one of the best meals onboard a plane. We had exit seats on the return legs that we booked and paid extra for in advance and this really did make a difference. They have introduced and new pillow that's amazingly comfortable and allowed me to sleep when I don't normally. We were very satisfied with Etihad this time the only let down was the congestion in Abu Dhabi airport its far too small now but you can see the new airport is well under way so this issue should be gone soon. Inflight entertainment is excellent lots of choice and many series box sets now.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","John Manuel","Canada","2014-03-21","I flew on flight ET 811 from Addis Ababa to Entebbe on January 30. It was very frustrating. We were to fly at 10.55am but after several delays we lifted off at 8.45pm. The most frustrating aspect was there was no one in authority who could tell us what was happening or when we would actually fly. It appeared that airline employees were avoiding us as they knew we were getting frustrated and they had no good information. Occasionally one of the passengers would find an airline employee who would give them information which was always contradictory and always wrong. If there is an alternative I will not fly Ethiopian Airlines again!","","","Economy","","5.0","0.0","4.0","0.0","0.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Margaret Wells","United Kingdom","2015-04-28","I recently made a lightening trip to and from New Zealand to attend my mother's funeral. I did get rather confused at Heathrow and ground staff at Heathrow were extremely helpful they must have notified ground staff at Abu Dhabi as someone was there to meet me take me through security on to a lovely lounge and escort me back later to the aeroplane. This also occurred on my return trip when I touched down at Abu Dhabi on Fri 24 April. I will use Etihad when possible in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Mathew Mashamba","United Kingdom","2014-03-14","ET 700 Heathrow London 1st March 2014 to Addis Ababa. Addis Ababa 2nd March 2014 to Harare. Return from Harare on 11th March 2014 to Addis Ababa. Addis Ababa on 12 March 2014 to London Heathrow. Most friendly check-in and cabin crews. Very good check-in and baggage handling process. Ethiopian is very good on keeping time very comfortable airline especially their Dreamliners.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K David","Australia","2015-04-27","Recently flew economy from Sydney-Tehran Istanbul-Sydney with Etihad and overall was not that impressed. On my first flight Sydney - Abu Dhabi I had selected my seat months in advance as I prefer the aisle then the day of check in I saw that I had lost my aisle seat and had been placed in the middle. I managed to get an aisle seat by checking online the next day but only by chance as my several calls to Etihad staff said that there was nothing that they could do about it. Check in staff was okay but pretty cold. In-Flight service terrible barely saw attendants and only two drinks services on a 14 hour flight. Entertainment system was okay but not as good as Emirates. Flight from Abu Dhabi-Tehran was better but only because I got upgraded to business. Return flights from Istanbul-Abu Dhabi and Abu Dhabi to Sydney were also pretty bad and the service left a lot to be desired. One thing that really annoys me is that on all of my flights they stated that the boarding time was one hour before departure but then you would get to the gate and only board 30 minutes before. Overall I would choose Emirates over Etihad.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Jansen Van Rensburg","South Africa","2014-03-12","Been flying to SA and back to Bamako for almost 4 years now Ethiopain Airline is the most comfortable and relaxing airline we have tried especially the 777 and 787 from Addis to JNB.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Alwahedi Saeed","United Arab Emirates","2015-04-23","I booked a flight to Tokyo at a discounted price an offer by Etihad Airways I came to know later that the fare price did not include the Chauffeur service which was bizarre and unprecedented. The seat I selected when I checked in online was given to an another guest which eventually they gave me the seat reluctantly. The seat was unbelievably congested for myself a medium sized person and I did not receive a personal care kit. The menu offers mainly Arabic and Japanese selections which I found lacking. It took the flight attendant literally an hour to serve me a bottle of water. I selected a Japanese breakfast and they served it promptly however the dishes tastes were bland compared to Japanese dishes I experienced later on my trip. Hence I was really underwhelmed by the experience but maintained my composure throughout the flight and really felt sympathetic towards travelers who were seated in the Economy cabin for 10 hours and surely they had their share of inconveniences. A disappointment for an airline who strives to be the best.","","","Business Class","","5.0","3.0","2.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Alwahedi Saeed","United Arab Emirates","2015-04-23","I had a return flight from Tokyo to Abu Dhabi and I was upgraded to a First Class seat. The 12 hours flight was my best experience to date as I was greeted by the flight manager seated and instructed to relax and enjoy. The seat was comfortable and spacious later on the flight attendant prepared the seat to be a bed which was on par with hotels beds and I spent 8 hours sleeping out of the 12 hours flight. The menu had exquisite selections and the in- flight chief made sure that the food was served promptly and perfectly. The food was a delight to have and memorable to experience. The flight manager was attentive and a good listener he literally meant his instruction to relax and enjoy. Ultimately the experience was overwhelming and sublime. I have had flights on First Class cabin and Business Class cabin but this is the first time I had really met with an outstanding hospitality. I am looking forward experiencing the same treatment and I hope Etihad Airways can make it happen on all of their flights.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","H Blumenthal","France","2014-03-06","BZV-ADD and a few days later ADD-CDG: I hadn't flown ET since they joined Star Alliance so I was pretty excited thinking they would now be at international standards. Well it is the exact contrary. Terrible experience on both flights from one end to the other even business with my Gold Star card. First if there is a lot of leg room the seat is terribly uncomfortable and old. Reminds me of seats 30 years ago. Cabin attendants gave no attention to passengers food was horrible entertainment even worse. The worst is that the cabin and the seats were truly dirty.","","","Business Class","","","1.0","2.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Siva","Canada","2015-04-23","Horrible travel experience to Toronto. Seat change multiple times. When I booked the ticket I reserved the 44A Window Side Seat and it was Confirmed. Boarding Pass confirmed and showed that I got that 44A. When I boarded the flight in Abu Dhabi I got Seat 44A and I was settled and waiting for take off. A few minutes before take off another passenger came and claimed that he had reserved seat 44A. Finally they asked me to vacate this seat just before takeoff. I was given another seat which was not a window seat. The new seat did not have the sound system working for the entertainment. Finally I was placed in seat 55A in the very last row seat close to the toilet and food preparation area. When the flight took off I tried to watch a movie the audio was not working for this one too. I moved to the adjacent seat 55B which was unoccupied however the audio did not work there either. I informed the flight attendant to reset the audio or do something about it however they looked helpless and were unable to resolve this problem. After the meal I tried to move to yet another seat (54F) this time to try to watch a movie but had to get up to make way for the original user who wanted to spread out and sleep using all the 2 seats I was once again forced to leave this seat. This entire experience was very frustrating. Entertainment system is a very basic and fundamental thing on any flight. Looks like there is no procedure to ensure that this basic functionality is available to all the guests.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Anders Pedersen","Denmark","2014-02-26","JNB-ADD-NBO Feb 2014. Boeing 777-200 and 737 respectively. Ethiopian regional flights are at times problematic due to delays and deviating routings. This trip was delayed 1 hour from JNB. It had a previously un-announced deroute to ZNB where we had to pick up 100+ pax which had been waiting for ET for >5 hours. Thus they were hungry and angry. So were the pax from JNB so the situation became unfriendly and space was cramped. From ZNB ET had run out of food. Drinks provided. In JNB I was promised a hotel voucher at check in at gate at aircraft but it never came. The following morning ET801 ADD-NBO had a 4 hour delay! This is 2-3 times the flight duration and unacceptable. Reason given was aircraft service check. I assume they have too few aircraft's and it affects precision and operations terribly. Hot lunch was given in Addis in the waiting time that part functioned well (though basically only 1 option of food it was very tasty). On the plus side are the competitive prices but prices are on a stiff rise. If you have flexible time and do not expect a lot ET can be a pleasant surprise: ETs force is the many newer aircrafts the good service onboard the long duration of service onboard (from 10 minutes after take-off up till 10 minutes before landing). On regional sectors there are 4 options of hot food in economy and drinks flow. Special meals could be ordered and were on board but not always given out due to lack of staff follow up and due to peoples change of seating. FA's are young and co-operative. Call buttons rarely responded to but there are plenty of FAs. Transfer and hotel provided in Addis functioned perfectly. The de-routed flight JNB- ADD was announced by email (but after the flight took off). ET are trying but still not there.","","","Economy","","4.0","5.0","4.0","5.0","2.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Michael Dagmawi","United States","2014-02-25","First flight from IAD-ADD on 777-200lr was horrible the cabin felt like everyone was stuffed into economy class with stenches circulating around the cabin and the flight attendants had attitudes as if they don't care. Second flight was better on 787-Dreamliner to Frankfurt and the cabin felt more comfortable and a little more spacious. The food onboard was pretty good on both flights but FA's need to be a bit more enthusiastic. Would rather fly Lufthansa where FA's are nicer and seats and cabin are more comfortable especially for long haul flights.","","","Economy","","5.0","4.0","2.0","4.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Deepak Thakkar","United States","2015-04-17","SFO-AUH-BOM r/t. Mix of Jet operated Etihad and Etihad flights (787) in business. Excellent flights. I am usually on OneWorld and prefer Qatar but was most impressed with Etihad. Not as flashy as Qatar in some instances but genuine sincere and excellent hard and soft product. The Jet flights have good seats - I was worried about the herringbone seating but was excellent. The 787 business studio is world class - first class quality and beats Qatar business. The food is very good - Qatar may be a bit better here and also in the amenity kits etc but Etihad flies first on most routes and Qatar does not so that may explain the difference in the business product. The lounge in AUH is good - Qatar is slightly better but Etihad has an excellent spa and the services are excellent and so is the food. Bombay lounge is the shared lounge and is excellent! The limo services on all ends is excellent- on time courteous and in impeccable luxury sedans. Very impressed and will fly Etihad again!","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","E Capemarsh","United Kingdom","2014-02-25","London Heathrow UK to Entebbe Uganda return via Addis Ababa Ethiopia and Kigali Rwanda. I left on 16 Feb and returned on 20th Feb 2014. Flight numbers ET701 ET811 ET821 and ET710. A decent long haul flight brand new aeroplane good food plenty to drink good entertainment and attentive air hosts. Not the best I've ever flown with but by no means the worst.","","","Economy","","7.0","4.0","4.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","B Burrell","Australia","2015-04-16","MEL-AUH-LHR. LHR-AUH-MEL. Lounge at Melbourne shared with Air NZ and was poor compared with AUH and LHR. Flight through to London was excellent and hard to fault. Wines food and service all top notch. Lounge at LHR very comfortable food good and we were offered foot massages which we enjoyed. Lounge at AUH excellent food very good and lounge also comfortable. Would definitely fly Etihad Business again. Arrived LHR Christmas Day and would you believe it the underground was closed.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Jeevan Hemalatha Thimmappa","India","2014-02-25","ET-905 ET-688. 16 and 17 Jan 2014. I liked the service the air hostesses are very good at what they do. The food served was good as well. However the aircraft was a bit old so seat comfort and the Inflight entertainment needs to be improved. Baggage handling by the airline is some what iffy most of the time.","","","Business Class","","8.0","3.0","5.0","4.0","1.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E White","South Africa","2015-04-12","JNB-AUH-DUB. JNB-AUH: Priority check in at OR Tambo was quick. Priority boarding went quick too. The flight to AUH was the standard Etihad flight. The menu has not changed - this should be looked into. It was the Jet Airways aircraft with Etihad cabin crew. I actually like the Jet business class seats. I was in row K which is very private as it faces a wall. AUH-DUB: Very long queue to get into boarding gate at AUH - no priority line. I think it took about 20 minutes. This is unacceptable. Cabin crew were great on flight especially the senior attendant in business class lady wearing purple hat. She was always smiling and did her job great.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","V Power","United Kingdom","2015-04-10","Flew Dublin to Brisbane. Check in at Dublin was fine. Lounge service in the Etihad lounge was very good and the al a carte meal choices prior to take off were very good. Staff very courteous and discrete. On board service very good. Flight was full food and drink orders were taken prior to take off and served individually after we reached the cruise. All very comfortable. Abu Dhabi airport is extremely busy when the morning wave of flights arrive. Good to see that the new terminal is taking shape in the centre of the airfield but it will be 2017 before it is operational. Still given the limitations and the use of buses to take passengers to and from the aircraft it seems to work okay. Flights from BNE to DUB were full. Very good service on board. Easy transit stop in Singapore and very efficient boarding process. Transit in AUH was easier as it was the second wave of flights at the airport and much quieter. However if you board through terminal 1 be prepared for a bit of chaos! Flight to DUB was good. I think that it was used as a training flight for three food and beverage managers. Can't complain too much as it resulted in good service.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Oelkers Stephan","Germany","2014-02-20","I took a flight from Abuja to Addis which was fine. Staff very friendly plane in a reasonably good condition schedule was great. Arriving in Addis the Airport is just outdated but once can mange this. Going to the next flight to Dubai and it happened. Boarded the plane waiting for 2 hours and then change of Aircraft due to engine issues. Consequently we arrive 3 hours late in Dubai and I missed my connection. I am surprised that an airline with brand new aircraft's (787 Dreamliner) quite good and friendly staff is able to upset travelers by not being able to stick to a schedule. Since its not the first time I am not pleased and would try to avoid Ethiopian in future.","","","Economy","","6.0","3.0","4.0","4.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Chavez","United States","2014-02-20","DXB-ADD-FRA on their 787. Flying the Dreamliner is always a great experience for me and ET didn't disappoint. Only issue is the seats don't have too much storage space and are not true lie flat. Put a book in the little nook by the seat and when I woke up the book was under the seat. Had to lift out cushions to reach it because of the shell. Service was good. Food was good as well.","","","Business Class","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Amin","United States","2015-04-10","March 26 2015 JFK-AUH flight 102 and Apr 4 2015 AUH-JFK flight 101. To AUH boarding was total chaos. Jet Airways staff were curt and not properly stocked. Had ordered kids meals for my 3 kids but none were given - I had to go up to the galley and ask for them personally. Food was well below my expectations. Returning AUH-JFK was terrible. Check-in took 45 minutes because the agent couldn't print our baggage tags. Boarding and the US ICE Pre- clearance was a breeze and we were among the first to board. My wife a doctor herself 6 months pregnant and traveling with a letter from her physician clearing her for travel suffered the most. Once onboard and in our seats a flight attendant noticed my wife was pregnant and asked for her letter. Flight attendant said that the letter was insufficient (remember that this was the return flight - had already been allowed to fly to AUH and had checked-in at the desk gone through two security checkpoints US Customs and the gate agent) and tried to kick her off the flight. After a ground crew member came to ask about our bags (to remove them from the aircraft) and realizing that they would have to remove 7 passengers and 14 checked bags they allowed us to stay but only after delaying the flight for an hour. Food on the return flight was terrible. Small portions poor selection (didn't give us a menu at all). Considering that the return was a 14 hour flight they should have given us more food during the voyage. At least the rest of the cabin crew was relatively nicer but not overly so. Lavatories were actually kept in decent shape and they gave us plenty of water to drink. Upon arrival at JFK the gate staff was rude pushy and noticeably cranky. Will never fly Etihad again.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Dutta","United States","2015-04-08","Terrible flight experience. I was travelling alone with my 10 month baby. Hardly received any assistance from the staff. In fact the flight attendants were extremely rude and inefficient. The food was awful and service very slow. I had booked my journey allured by the fact that they have a so called ""flying nanny"" onboard which was totally non-existent. There were hardly any staff attending to our general needs. The experience at Abu Dhabi airport was a nightmare. This was a long journey from Kolkata to Chicago hence had to face a lot of hassle due to the poor service. I will not recommend any mother travelling alone with a baby to fly Etihad.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Rajeev","India","2014-02-17","I flew Mumbai to Lagos and back on Ethiopian. First leg of return leg (Lagos to Addis) was in a 777-200 but the individual TV screens were not working. With a stopover at Addis for only 30 min the airline handled baggage transfer quite efficiently. In the second leg (Addis to Mumbai) aircraft was suddenly changed from a planned 777-200 to an old 767-300 without personal Inflight Entertainment. Chaotic for people as seat numbers had to be reworked due to different seating configuration. Time for Star Alliance to step in and fix some basic norms.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Alun Williams","United Kingdom","2015-04-08","My wife and I travelled Business Class on a round trip from London Heathrow via Abu Dhabi to Phuket Thailand in March/April 2015. This was the first time we had used Etihad and we were delighted. Although the food on the outgoing trip was not quite as good as the return leg it was still very good. The meal on the Phuket to Abu Dhabi leg of the return journey was the best we have ever had on an airline and the service could not be faulted! The wine was excellent and included a Grand Cru claret. To top the whole experience off the service from the cabin crew was absolutely superb they could not have been more attentive and helpful. We shall certainly be using Etihad again.","","","Business Class","","9.0","5.0","5.0","5.0","2.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Anders Pedersen","Denmark","2014-02-14","NBO-ADD-JNB on February 12 and 13 respectively. All flights on time FA's active and caring. Almost unlimited drinks and food if requested. Service very good and began 10 min. after takeoff until 10 minutes before touchdown. ET provided unexpectedly hotel in ADD“Panorama. Transfer to and from hotel were quick and smooth. Drinks and meals also included. Aircraft's were in good condition and clean. Went by Boeing 737-800 and 777-200 respectively. On first leg only offered cold meal. On 2nd leg offered 2 choices of hot meals. Gate-procedures in ADD crowded and very uncomfortable. IFA not a priority neither for me nor the airline.","","","Economy","","9.0","3.0","4.0","4.0","2.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","T Bath","South Africa","2014-02-13","JNB-ADD. This flight was scheduled to depart at 14.20. It left the gate late taxied out to the runway and then announced a mechanical problem. We sat on the runway for 1.5 hrs. We were then told that we would be disembarked and returned to the terminal. A bus took us to international transfers and dumped us at the entrance. It was now about 17.00. No airline representative was present and after about 40 minutes with no information passed contract ground staff indicated that we should go to a distant departure gate. No other details were given. Arriving at the gate there was still no information given but meal vouchers were offered with a promise of new information at some unspecified time. By 20.00 ground staff were as tight-lipped as ever with no apologies and no airline representatives in sight. At this point I wanted off this flight. I cancelled my flight and went home.","","","Economy","","4.0","3.0","2.0","0.0","4.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mario Sawaya","Kuwait","2015-04-04","Round-trip KWI-AUH-ORD. Great airline and the most comfortable long flight I have had. Why? Here's why. First starting with the ground staff who where very helpful and things got better when I got upgraded to B.class. On board the crew were very nice and attentive to details. Calling you by name is something that made me more comfortable onboard. The seat that turns into a fully flat bed is something I really needed and enjoyed during the long trip plus they had the perfect pillow. The food was good very well presented plus served with a smile. If I have to complain about something I would ask them to reduce the volume for the PA on board and to consider spices other than Indian spices in their food. Other than that things were great.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Miller","United States","2015-04-04","Flew 3/19/2015 return 3/25/2015 in Y class. I expected to have a good experience wrong. Food seats and service were substandard. J&F seem to be better but I can't justify $1200-1500 US for J. AUH is just a mess and confusing it's possible I would fly them again but doubtful. They would have to be 25-50% below anyone else's price.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Gulamhusein Adnan","Kenya","2014-02-13","MBA-ADD-BOM-ADD-MBA B737-800NG - B777-300ER and B777-200LR - B737-800. The outbound flight was ok. The AVOD was not updated movies were old and had very few options. Food was good. The FA's were very ignorant to calls and behaved like they couldn't hear a thing also had no smiles on their faces. Inbound flight was ok same problem with the FA's as the inbound flight. The aircraft was changed from ADD to MBA and had to check in my hand luggage after which I didn't get it in MBA until the next day.","","","Economy","","6.0","4.0","1.0","4.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Richardson","Australia","2015-04-04","First time flyer with Etihad Airways and last time. Flight EY461 Melbourne to Abu Dhabi economy. Can't expect too much but my wife and I feel short changed. Mad rush through Abu Dhabi airport queues all over the place just made our flight to London. Not enough staff in economy class 2 sometimes 3. Too long to get served. Hot refresher towels 2 hours into the flight. Meals too small in plastic trays. All seemed to be an exercise in cost cutting. Staff very indifferent to service and comfort. Return flight EY32 Paris to Abu Dhabi an hour and a half late leaving. Another mad rush to make flight at Abu Dhabi airport and then waited for over an hour in the aircraft before taxiing to take off to return to Melbourne.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Negede Haile","United Kingdom","2014-02-10","LHR-ADD on 9 Jan 2014 - I flew using Business class both directions the flight takeoff and landing was smooth with new Dreamliner Boeing 787 and the arrival in Addis Ababa was earlier than the expected scheduled time. In my opinion the food quality was nice. In every other category this airline is well above standard. It begins with the crew who provides an excellent customer service experience. The cleanliness of the aircraft was noticeable the toilets were kept clean and the staff were genuinely friendly on both directions.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Oscar Maldonado","Guatemala","2014-02-07","I had used Ethiopian Airlines several times to get to Africa and I used to like the service on board and usually connections at their Addis Ababa hub. However the ground service is very poor and unfriendly and seat selection is not respected as they keep changing aircraft types and configurations. Today I had finished a trip: Ground staff were in both ways the most unfriendly people I have seen (particularly in London and Pointe Noire Congo). My flights were delayed risking missing my connections my seat choice was never respected and the interior of the planes was particularly dirty. They added stops (my flight from Pointe Noire made a stop in Libreville adding flight time and shortening connection time. Will never use this airline again.","","","Economy","","","2.0","3.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Dominik Pie","Germany","2015-04-01","HCM City to Frankfurt via Abu Dhabi. Flight left with over one hour delay connection flight was just 1 hr 20 mins later. Had to run through the Abu Dhabi Airport (people were holding papers with Frankfurt on it and the gate). When we finally arrived at the gate we were sent back to the immigration desk in the other end of the airport and the Etihad workers ensured us to hold the plane for us (14 people in total). We were waiting in front of the desk for over 30 mins and were them told that the plane left already. One of the worst services I have experienced!","","","Economy","","2.0","1.0","3.0","1.0","4.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Jaime Jaramillo","Colombia","2014-01-28","Travel in December 2013 in Nairobi via Addis Abba to Zanzibar route the first full flight a 767 old narrow seats but friendly staff and good food service. The transit in Addis Abba was fast. Flight Nairobi to Zanzibar via Dar es Salaam: left on time good food and friendly assistance. A good experience.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Eileen Thomas","United Kingdom","2015-03-29","Dublin to Bangkok. For a family holiday four adults two children a special trip because it is my sixtieth birthday. This is one of the worst airlines that I have travelled on. The staff looked tired and unhappy they WERE unhelpful and unfriendly - flight nanny only seen once. Food horrible service non-existent. This was very disappointing because I have travelled with this airline before. When leaving the aircraft I said to the male attendant this was one of the worst flights I have had his reply was have a nice day.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Lei","United States","2014-01-25","Washington to Addis and back in January 2014. This was my second time on Ethiopian and I thought it was significantly worse than my previous trip 2 years ago. In both directions my headset worked in only one ear so it was almost impossible to watch movies. In both directions by my arrival the cabin and restrooms were absolutely filthy I assume there weren't enough flight attendants to keep up with the trash. On the way back in addition to the headset being broken my touch screen didn't work and the pocket on the front of the seat broke. The food is mediocre. The Addis airport is chaos as always the check-in wait was extremely long and seemed very disorganized with people randomly jumping in and out of line and staff abruptly leaving their posts. In addition it seems ridiculous in this day and age to make a stop in Rome for refuelling since many airlines fly such long routes without any stops. Combined with the fact that this itinerary was no cheaper (in fact it was priced slightly higher) than a comparable trip on Emirates which I expect to have premium service I won't be taking Ethiopian again.","","","Economy","","3.0","4.0","1.0","2.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","N Whear","United Kingdom","2015-03-28","Manchester to Abu Dhabi EY022. Abu Dhabi to Bangkok EY408. Flew Business from Manchester to Abu Dhabi and then on to Bangkok. Great service all the way from airport lounge to baggage reclaim. Bid for upgrade and so got it slightly cheaper than buying scheduled. Very comfortable flight and will use this outfit again - also great movies!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Ito","Germany","2014-01-16","FRA-ADD-JNB. Planes were 787 and 777 with new seats. USB power plug and personal TV were useful. All flights were on time. Cabin crews were helpful and friendly. Improving points were reservation center staffs and ground handling. I contacted reservation centers in Addis Ababa several times by e-mail with a quick answer. Addis Ababa airport is chaos. I really felt that ground staff tried to take care of passengers but absolutely too many passengers for the number of staff. Security control line at gates was so long. more than 30min waiting. After security control nothing at gates except WC.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Michaels Schade","United Arab Emirates","2015-03-28","AUH-BKK 6hr night flight on a B777ER. Dinner service took 2.5hrs to complete snack service 2hrs before arrival so passengers were given 1.5 hr to rest. Etihad Y class seats are probably among the worst in the industry very very hard seat pitch is a joke and you need a lot of strength to recline those few cm. Staff in charge of my section grouchy tired looking she was clumsy while pushing the trolley and pushed the trolley into my leg twice no apology. Overall very mediocre. No idea why they call the self the ""worlds leading airlines"" sounds like a joke to me.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","G Lobo","Brazil","2014-01-10","Rome-Addis-Maputo and back. I can say that it is a good rtip considering the price differential. The flights left near the schedule (not greater than 15 minutes late) the food was great (truly Ethiopian I thought it great) and staff polite. What I really disliked was the space between the seats tighter than usual with a poor maintenance service and poor entertainment options not user friendly at all. Long story short my impression was positive. The company can improve a lot its service but it is an interesting alternative for those who want to save money flying. Do not expect luxury great movies or French food on the menu.","","","Economy","","8.0","2.0","3.0","4.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Middleton","United Kingdom","2015-03-25","We flew business class from LHR to Perth recently and back. Three of the four flights were ok but the Abu Dhabi to Perth was poor and disappointing. Abu Dhabi as a transit passenger is a nightmare but they seem to doing something about it. They make great claims about the food they serve but unimpressed. Won't dismiss them for our next flight but I will look closely at the competition and may move back to Emirates.","","","Business Class","","7.0","4.0","3.0","3.0","4.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","T Giwa","United Kingdom","2014-01-09","Harare - London via Addis with a 10 hour stop over with 2 children 5 and 7 years. The plane went through Lusaka and on 2 occasions my children were turned away from the toilets as the plane was fuelling in the end I just had to barge into the loo with my youngest. On arrival in Addis we waited for over an hour before we were given vouchers for Beshale hotel. The next days flight on the London leg didn't leave on time and the sticker system was pointless as those of us at the back did not hear or understand what the crew were saying.","","","Economy","","1.0","2.0","3.0","3.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Mikes","Canada","2015-03-25","Phuket to Abu Dhabi. Business Class. Check-in was chaotic but this is the airport's fault not Etihad. Was asked to come to front of queue as I'm Gold Elite. Flight was fine - seats are leather. Staff is just ok. Nothing special or memorable.","","","Business Class","","7.0","3.0","2.0","1.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Smith","Canada","2015-03-25","Etihad First Class JFK to Abu Dhabi on Jet Airways airplane. Am Gold Elite with Etihad. Only 2 people in F and not a great experience. Would not pay the same money on Jet as in Etihad. Boarding was chaos. No special announcement or queue for Business/First or Gold / Gold Elite members. Got on board no one came to see me and introduce themselves. Alone for several minutes. On board chef was very good though. Seats were rubbish. Scratched rugged not the glamour you see in Etihad's videos and on their site. Not leather but cloth. Things broken. Not a good experience. Food was 95% Indian I like Indian food but there must be more choice and variety. Service was not First Class. Un-attentive not engaging. Had to keep asking for them to clear plates provide drink etc.. Would not recommend the morning flight on Etihad/Jet Airways.","","","First Class","","4.0","3.0","1.0","3.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","W du Plessis","South Africa","2014-01-07","Johannesburg to Bangkok via Addis and back. Check in: Slow and farcical - both in Johannesburg and Bangkok. Slow system. Automatically change seats booked on internet. No system in Addis. You queue for about an hour to get a sticker of a certain colour according to which you board but when you board everyone boards. Planes: Ethiopian brags hugely about its new fleet. The plane from Johannesburg to Addis may have been newish but the floors were dirty the trays had old food on them the individual TV screens scratched and its sound appalling. The flight from Addis to Bangkok was on a very old plane. No individual TV screens massively uncomfortable seats. I was shocked that such a plane is still used. Hub: The Bole International Airport in Addis is supposed to be a hub but it is a mere shell. Three restrooms serve it there are no lounges (just Ethiopian Airlines related) not enough seats. Staff: Some rude. Verdict: it is an insult to Star Alliance. Avoid it at all costs.","","","Economy","","","2.0","2.0","3.0","2.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Mikes","Canada","2015-03-25","Abu Dhabi to Washington Dulles. First Class. Am on the plane right now using the wifi from AUH to Washington Dulles. It is on the new B787 Dreamliner. Major difference in a positive way to the Jet Airways experience 10 days ago. However this is still nowhere near the Asian airlines. 1) I cannot sleep although I want to. Not Etihad's fault but this airplane has the fancy ""dimmers"" on the windows. There is no window shade so I have the brightness of the moon directly on my pillow! Tried using eye shades and they worked for a while but the cabin will never be dark. Absolutely horrible design - everyone complaining across all cabins that can't get to sleep. It's like having a bright LED lightpost light on all the time. 2) Food: ordered rib eye medium-well. Came out super-well. ""Oven baked French Fries"" are stodgy and not tasty. The beef jus was good. 3) Service is ok. Friendly but still a bit clinical. 4) Seats are fine and better than the Jet Airways cloth. The headphones though have a slight hiss. All in all would not rate this flight positively just because it is so hard to sleep with the light coming into the cabin. It's a 14 hour flight and a waste not to be able to get some shut-eye.","","","First Class","","7.0","4.0","3.0","2.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Mikes","Canada","2015-03-25","Abu Dhabi to Phuket Business Class. Flight was fine. Cabin crew were clinical. Not overly friendly. Am Gold Elite and no attention provided. Flight was quite full. Food was fine. Seats are the new ones with leather not cloth.","","","Business Class","","7.0","4.0","1.0","3.0","2.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Jeff Davies","South Africa","2014-01-07","We flew Ethiopian on our honeymoon. When I booked the flight I noticed the short connection time in Addis Ababa and queried this with Ethiopian. I was assured that it would not be a problem. On flight day our flight leaving Johannesburg was late and therefore we missed out connection. When we arrived we were told to join a mob of about 80 other people that had also missed connections. Our flight only flew once a day so we were put in a hotel and given a transit visa. Not ideal for first night of honeymoon. As a result of the 24 hour delay we missed another flight that we had to rebook out of our own pocket. All those that were delayed in Addis were promised a USD300 compensation voucher. There was about 30 of us waiting for compensation as we were boarding the airplane to Mumbai. The Ethiopian staff disappeared and came back with vouchers for some customers. They then left and returned with some more vouchers. We were then boarded and again more customers received vouchers. At this point I was personally promised that they were coming back with a voucher for myself. They didn't come back before the plane took off. At the time I was just relieved to be on our way to our destination but you can understand that I'm not happy about some customers receiving compensation and me and my wife not receiving. When we arrived in Mumbai that had also lost our bags. We are back home and don't intend to fly Ethiopian ever again. Overall the worst flying experience I've ever had.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Bouwer","South Africa","2014-01-06","Flew from ADD to BKK no inflight entertainment not even headphones. Seat cushion was totally detached with upholstery torn. Aircraft was tattered and filthy. The flight back was cancelled due to mechanical failure on the aircraft NO Ethiopian Airline representatives on Bangkok airport. No communication or explanation from the airline for hours. More than twelve hours have passed with no status update. Avoid this airline at all costs.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Romanth Waghmarae","United States","2014-01-06","Toronto - Addis - Nairobi and back. Flights were good. Food was also good. Entertainment was poor as there was no change on flight back (2014). The outbound flights were in 2013 (Dec) - I expected a completely new set of movies etc.. One word of caution the flight from Addis to Nairobi was on a very old 777 (broken trays and seat backs).","","","Economy","","7.0","3.0","5.0","4.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jayne Hedley","United Kingdom","2015-03-23","Fly regularly to Australia and NZ this was the first time I've flown with Etihad and I'm sad to say it will be last. The flight from UK left on time crew dismissive and rude to a number of passengers asking for water which although offered at intervals was barely 20/30 mls food on board variable some edible and some definitely not. My meal was frozen and they'd run out of meals. Seats hard narrow and very limited leg room I'm only 5'5 and my legs were cramped with seat in front resting on my knees! Toilets on plane were filthy! Abu Dhabi airport terminal diabolical busy disorganised staff struggled to organise passengers all passengers were asked to leave waiting area at departure gate twice before being requested to queue to go through security before boarding again. Compared to other airlines Etihad layovers are long my connection from Sydney was 8 hrs but due to no crew or plane available for final leg of journey. Further delay of 2.5 hrs no information or explanation given and no offers of refreshments while waiting at the gate we had been requested to remain at. Etihad flights appear to be competitively priced in comparison to other airlines flying to Aus and NZ but as the old saying goes 'you get what you pay for' and in this incidence it's so very true. Its a lottery with any airline and all airlines could do with improving economy class. Etihad more than most!","","","Economy","","2.0","1.0","2.0","2.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Panchal Manoj","Kenya","2014-01-03","I travelled Kenya to India. Flight from Nairobi to Addi Abbas was behind schedule. Onboard the flight it was very warm and uncomfortable people were using papers to fan themselves. No good food or entertainment. Flight from Addi Abbas to Mumbai had similar problems. When coming back from Mumbai to Addi Abbas everything was excellent.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Nascimento","United Kingdom","2015-03-23","LHR-AUH and AUH-BKK. Not very impressed. Sure it is economy but I was expecting at least parity with Emirates (or Qatar) which must be the minimum standard Etihad sets itself by (otherwise what is the point of it). A330-300 on LHR-AUH and 777 on AUH-BKK. Both feeling somewhat tired but the A330-300 was superior as it has a two-four-two configuration. To top it off T3 on AUH was such a big disappointment. I could fly Etihad again if the price is amazingly better than anything else but £50 or £60 less is not worth the transit through AUH or the old looking planes.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Kevin Bradley","Canada","2013-12-23","Went to Addis Ababa round-trip from Toronto for a business trip! Got the opportunity to fly Business Class or should I say Cloud Nine both ways! Plane was a fairly new Boeing 787 Dreamliner. Flight ran an hour late due to ground issues. Food was great. Staff were friendly. Inflight Entertainment could have more choices instead of just 85 channels. But I wouldn't complain as I only used it once and would be on my laptop or asleep for the entire flight. The nice lie-flat seats were my favorite part of the airplane. On the way back it was via Rome another Dreamliner. We left on time from Addis Ababa but for some reason left late from Rome. Wish the flight attendants could fulfil passengers request for turning on the A/C because the plane was smoking hot when in Rome. Same thing as the flight to Ethiopia good food and friendly staff. Ethiopian Airlines never fails to disappoint me with their friendly service! Looking forward to flying them again!","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Andreas Permin","Germany","2015-03-19","EY401 15 Mar 2015 from Bangkok to Abu Dhabi business class seat 7e and 7f. Lots of crew but even during the welcome drink you sat for a long time with empty glasses in front of you. The middle row was served from flight crew from each side this means you receive service at different times. Hard facts like cabin uniform dishes etc are nice but we missed the personal touch with the service. During the flight it was not possible to rest at all. Flight crew needs more training to provide a more personal service. At Abu Dhabi Airport during boarding at the gate for our flight to Berlin there was a line for business class guests but this was flooded with y-class passengers. No way to get through to feel the privilege of travelling in business class.","","","Business Class","","4.0","3.0","1.0","2.0","2.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","N Beinhacker","United States","2013-12-16","1 Nov 13 EA 501 Washington DC to Addis Ababa on Dreamliner. 29 Nov 13 EA 815 Addis Ababa to Kilimanjaro Tanzania. 10 Dec 13 EA 814 Kilimanjaro Tanzania to Addis Ababa. 10 Dec 13 EA 500 Addis Ababa to Washington DC on “Dreamliner. All travel in Economy. The worst flying experience my wife and I have had in over 50 years. Flight to Addis was a nerve racking 15 hours of shrieking children. Parents made little if any effort to control their children. Flight staff were non responsive and did nothing. Repeated requests to be relocated met with indifference and non-responsiveness. Entire flight staff were unsmiling. Dreamliner was more of a nightmare - the cabin was hot. The power ports for computers did not work. In fact the inflight entertainment system did not work at the start of the flight. Food barely edible. Once in Bole Airport it took 1.5 hours for bags to be off loaded. Flight to Kilimanjaro followed a similar pattern. Provided WITH misinformation sending us to the wrong departure terminal. Had to go through security twice and rush to another terminal to catch our flight. Conditions were chaotic with no support personnel the airline. Another aircraft full of screaming unruly children. Flight back to Addis Ababa was another disaster. The flight we were booked on arrived an hour late and during this time no Ethiopian Airline employee was available to provide any information. Our previously confirmed seats were not available on check in despite having a long-standing confirmed reservation. Arrived late in Addis and had to rush to make our connecting flight to Washington DC. Again no help and were put on the wrong bus. Dreamliner flight back to Washington DC was again a nightmare experience. Even fuller with uncontrolled children. The crew were even surlier more incommunicative and more negative than on the initial flight. Impossible to sleep or relax. Although other seats were available all requests to be moved were refused.","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Sanderson","Canada","2015-03-19","I flew from Toronto to Abu Dhabi and two weeks later the reverse trip. I'll start by saying that I've flown a lot domestically in Canada and internationally though my two Etihad flights were the longest flights I've ever had. My previous longest flights have been in the six hour range to and from European destinations while my Etihad flights were in the 12 hour range. I'm 6' 3"" tall so legroom is always an important consideration. The legroom on Etihad wasn't great but at the same time it wasn't bad either. When the passenger in front of me fully reclined my knees were just touching the seatback on an Air Canada flight several years ago I had to contort because of the lack of legroom on a flight from France to Canada. Regarding inflight entertainment there were enough movies and TV shows to keep me going when I wasn't dozing. I also really enjoyed the food as there was a selection of Indian cuisine throughout and I was never at a loss for drink including wine. On my return flight before we took off we had to return to the gate because of a sick passenger; this delayed things by about an hour and a half causing me to miss a connection in Toronto. Etihad put me up at the Sheraton hotel at the Toronto airport and gave me meal vouchers for the next day. I can say that they were very generous in that respect and they did their best to mitigate an annoying situation.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Thabile Hlophe","Saudi Arabia","2013-12-16","Saudi Arabia Riyadh to Ethiopia then transit to Johannesburg the same route when coming back. I'm very disappointed with ongoing flight cancellations very disorganised unreliable and getting worse instead of improving. No entertainment very filthy with ugly marks on every seat. The airport in Ethiopia is overcrowded with a lot of people pushing each other - not organized at all. I will never use this airline and I would discourage anyone from using it.","","","Economy","","","2.0","2.0","2.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","He Carol","Singapore","2015-03-17","This is my first time taking Etihad from Singapore to London. Transit at Abu Dhabi. The boarding of plane went smoothly spacious legroom and seats feel comfortable. Meals were delicious flight departed and arrived on time. I will choose to fly with Etihad again.","","","Economy","","8.0","5.0","3.0","5.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Mildred Navvubya","Uganda","2013-12-06","For the price the service say is ok. By market standards comparing with the competitors like British Airways Emirates etc the service is way below standard. I took the 8.15pm flight from Heathrow. My destination was Entebbe but we had to go via Addis Ababa. We were meant to leave Addis Ababa at 10.15am but we left at 12.08 implying that were delayed for 2hrs. We got no communication from them about the delay until after 40mins. They just stood outside chatting! Surely if this is the way Ethiopia is leading Africa then it means Africa will never move on.","","","Economy","","2.0","3.0","3.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Andrews","United Kingdom","2015-03-17","LHR to AUH 27th Feb and return 9th March. Travelled as a couple out on 380 and back on 340. The 380 was superb - enormous and comfortable first class suite excellent cabin service from the chef and other staff and good IFE. Less space on the 340 and service friendly but slow as there were only 8 passengers in total to look after.","","","First Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Dereje Adugna","Kenya","2013-12-02","Addis Ababa - Rome Fiumicino Oct 25 2013. Washington Dulles DC to Addis Ababa Nov 4. Addis Ababa to Kotoka Airport Accra Nov 13 2013. It is a very good experience traveling with Ethiopian from America and Europe to Africa. The airline is very punctual efficient up to standards and above compared to a lot of failed airlines in the world. Fast growing with modern technologies including Dreamliner with smiling flight attendants.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Butt Khurram","United Kingdom","2015-03-17","Manchester-Islamabad-return via Abu Dhabi. Wonderful experience once again. I am single father travelling with two little children aged 9 and 4. Flight nanny on Manchester to Abu Dhabi on 14th February morning flight was extraordinarily good and called my children by their first names. Food choices were very good and all four sectors were fully booked. Chicken option on Abu Dhabi Manchester route was delicious. Our flight out of Abu Dhabi to ISB had to return back to Abu Dhabi due to some technical fault (one hour inflight) but hats off to Etihad for arranging a new aircraft by the time we landed in Abu Dhabi. The new bridge at Abu Dhabi is very convenient. Security was smooth on all sectors. Etihad ground staff at all airports were very friendly and generous. The fare was very reasonable although I booked this flight 5 months in advance. I recommend Etihad to others and will continue to fly with Etihad. Inflight entertainment needs to upgrade but still worth watching.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","B Hunaid","United Arab Emirates","2015-03-17","Flew from AUH to LAX on March 4th 2015 with wife and kids. None of our overhead reading lights worked and we were told to keep the window shutters down so others wouldn't get ""disturbed"". Had a difficult time explaining this to my 4 year old who wanted to draw and color. There seemed to be only 2-3 stewards for the entire economy class. We had requested a child's meal for my daughter but apparently the request never made it to the airlines. The baggage claim at LAX is half a carousel for an international flight.","","","Economy","","3.0","2.0","5.0","4.0","2.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Derindag Omer","Turkey","2013-11-27","ET 619 KUL-BKK 22 Nov 2013 Boeing 767. First and last time I will fly Ethiopian Airways. I choose ET because it is a Star Alliance member. No mobile application for check-in. No self check-in kiosk at the airport. At the counter I got my BP after 10 minutes waiting because of the slow system. On board: broken seat screen under average clean seat and overhead bin not providing arrival card for Thai immigration. Cabin crew trying to be nice but when you ask something they were unresponsive and rude. I asked for coffee after finished my tea and was served the coffee unwillingly. During the taxi all CC were roaming around and they didn't care that some passengers were on the phone. Food was good and tasty even though there was no fork and tissue pack on the tray.","","","Economy","","4.0","3.0","2.0","3.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Arnold van Mulligen","Netherlands","2015-03-17","I flew Etihad 3 times recently all within 3 weeks and the last 2 flights in the last 4 days. From Amsterdam via Abu Dhabi and 4 days later back home. On my flight to Vietnam and on my flight back home I missed my connection both times because of technical problems with the airplane. I had on a 4 day visit to Vietnam 32 hours delay to spend at the airport. Even access to the lounge was not granted because the flight was ""economy"". No flexibility no help no apologies no feeling at all to make 32 hours waiting just a little more convenient. They just don't care. They have the reputation to be guest friendly but when something goes wrong they treat you as an animal and from that moment they are only extremely unfriendly not willing to help at all.","","","Economy","","4.0","3.0","3.0","2.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Medved","Slovenia","2013-11-27","We were supposed to be flying on Ethiopian airlines from the Seychelles on 1st Nov 2013. However due to ""a slight mechanical problem"" the flight was delayed for 48 hours. They refused to rebook us on other flights and kept us waiting for 2 whole days. No update on the situation was given the staff were rude insensitive no one apologized for the delay even more no one bothered to care. They simply disappeared from sight. On the second day they actually took us back to the airport and let us wait there for 7 hours before telling us that the plane had not been fixed yet. All in all we had to spend more than 20 of those 48 hours at the airport. I guess it's fine as long as there are no problems but they are terrible when things go wrong. I'll never fly Ethiopian airlines again. Why they are a member of Star Alliance is a mystery to me.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","S Banister","United Kingdom","2013-11-22","Outbound 03/11/2013 ET701 LHR-ADD 11K. Was flying home very last minute as my mother died very suddenly. The Dnata ground crew were great on check in and gave me a quiet seat as requested. I had to travel with assistance as was meant to start chemo on 04/11/2013 and all was okay until an hour after take off. I went to the loo and found about 20 people waiting the reason three toilets were broken on board leaving only four for over 200 pax! On arrival at ADD no wheelchair and we disembarked via stairs Left on tarmac waiting for bus for 20 mins. At the terminal I was told to find my own wheelchair. On boarding my flight to Ndola ET871 the escalator was broken so was carried down backwards. Lift to plane was broken so had to wait to board and was last on. Again crew were great. 12/11/2013 ET871 NLA-ADD and ET700 ADD-LHR. Flight 871 was fine but again on arrival at ADD no wheelchair. The cabin crew off 871 ended up finding me a wheelchair and wheeling me themselves. After complaining I was allowed me to use the business class lounge for my 5 hour transit. All I needed was to be able to sit in a quiet place. On boarding ET700 I found the seat to be broken and very uncomfortable. The crew were great but in the end they are let down by ageing 767 300ERs that have seen better days. It was like flying in the 80's especially as there was only overhead TV entertainment showing French films to and from London!","","","Economy","","2.0","1.0","5.0","3.0","1.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","George Strohyj","Canada","2013-11-19","Just returned from a trip to Tanzania. All 4 flights were on time excellent service on check-in excellent inflight service on all the flights. Our luggage did not connect with us from ADD to Kilimanjaro but made it on the next flight. Excellent communications between tour company and airline to get our luggage to us. They are completing a new airport in ADD so their claim to be the hub in eastern Africa is on its way.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K Knightley","United Kingdom","2015-03-09","Flight EY11 18 February. This was the fourth leg of a holiday each flight with its own problems Etihad are getting worse every time I fly with them. This left late as almost every flight does now (previously causing a loss of connection) on this particular leg I was the fifth person asked what I wanted from the menu only to be told that out of three choices this was not available. The entertainment gets less and less and the music selection is non existent consisting mainly of a few compilations. Also they are now trying to avoid giving out fast track cards at London. You almost have to have an argument to get one. I used to have a gold card with Qatar and if they offered me one now I would switch back to them.","","","Business Class","","5.0","5.0","4.0","3.0","1.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Steven Rudis","United Arab Emirates","2015-03-09","Flight from AUH to Delhi on EY224. Flight was slightly delayed. The business class cabins have few flight attendants making service very slow. Food is below average for business class on this flight. It has been better on other flights. Seats are designed for people under 6 feet. Baggage delivery was fast. Prices are much higher than other airlines but you get a direct flight.","","","Business Class","","2.0","2.0","2.0","2.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Turner","United States","2013-11-18","Flew Ethiopian from Kigali to Paris with the Paris connection in Addis. Upon arriving in Addis I learned that I had been routed through Stockholm with an insane 1 hour stop at 2.30am in Cairo! Despite there being plenty of business class availability on the Addis - Paris direct flight Ethiopian airport staff claimed they could not move me. Quite frankly I have not seen a more inept and unhelpful airport operation in a very long time. They aggressively push their star alliance affiliation but claim to have no ability to access star alliance reservations etc. Infuriating. Business class in flight service as good was fantastic but Ethiopians 767-800 business class seating is terrible - especially for a 9 hour flight with an hour stop in Cairo. Never fly this route on these planes.","","","Business Class","","4.0","1.0","5.0","5.0","1.0","","","0.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Steven Rudis","United Arab Emirates","2015-03-09","Delhi to AUH on EY223. This flight was very delayed with poor communication. Service is slow food was typical for Etihad but average for business class. Bags were slow to arrive. This is the 6th flight in 3 months and convinced me of their consistent poor service. 1/6 flights not delayed.","","","Business Class","","1.0","2.0","2.0","3.0","3.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","M Mach","United States","2013-11-15","My family and I were flying from the US to Kenya via Addis Ababa. The layover in Addis Ababa was terrible: long lines through security; long lines waiting for our tickets to be printed crowded poor communication for travelers that were waiting for connection flights and generally poor technical service. Long story short we almost missed our flight. The aircraft was literally waiting for us to board. Our tickets had not been printed out. One of the airline ticket collector had to leave their post and quickly write out our names on sheets of ticket paper. Other than that the aircraft ride was good. Shaky worn out seats but relatively comfortable. We had been given the front-most seats closest to the exit. The best part of it all was the food! Honestly I felt that going through all that hassle and to get to eat what the kind and demure hostesses gave us was worth it. Well cooked unfrozen good filling tasty organic food!","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Eric De Muylder","Belgium","2013-11-12","I was on the same flight from Seychelles to Addis Ababa on 1 November. Apart from leaving us so much time at the airport (25 hours in 3 days) we only got a coupon from drinks after asking and filling an official complaint to a police officer.We were told that we would be contacted to get a compensation from our office in Belgium but after I made contact myself up to now all I got was an excuse that the person dealing with his is on holiday. Worst thing after we were already 2 days late they remove us from the hotel at 11 am to save on the room cost just to sit in the airport to look at the checkin counter who opened only 2 hours later.","","","Economy","","1.0","3.0","4.0","4.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Shannon Lee","United States","2015-02-24","EY103 First Class from Abu Dhabi to New York. Even though Etihads logo and livery on the metal everything else is from Jet Airways including staff food beverage entertainment system seat and cabin design. Since I am a big fan of EY and didn't expect wet lease service the whole experience was quite disappointing. First of all the menu was all Indian dishes. The onboard chef was apologetic that there was no western food to offer. Beverages were also limited. Amenity kit is non-designer brand and in poor quality. PJ's are again non-designer brand and its material was quite hard and thick. The seat is spacious and fully flat in a private suite. The cabin design is not as swanky as the standard Etihad First class product. The crew were generally friendly but slow to fulfil service requests. Etihad should enhance hard product and service quality of this flight to the same level of the rest of their flights. First class lounge in Abu Dhabi is crowded but service and food is great.","","","First Class","","4.0","4.0","3.0","1.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Sims","United Kingdom","2015-02-24","This flight was Amsterdam - Abu Dhabi but I fly regularly from Abu Dhabi around the ME usually 2 or 3 times a month. In the air Etihad are usually OK. Nothing special but OK. On the ground they are one of the worst airlines I experience. This applies to the online booking process online check in at the airport departing and at the airport departing. It is very clear their management have never tried to use their website or travelled with the bulk of their passengers at the back of the plane. On the rare occasions when their website works at all it is usually wrong or fails later. Information at the airports is non existent and passengers are treated as a major inconvenience to the staff. The frequent flyer programme is appalling. Usually wrong often missing flights. When you try to claim lost miles you get an automated message saying they will respond quickly then wait months for anything to happen. Again it is obvious they don't want to provide what you are due. There is never any sign of management in customer facing roles just a group of people who have no power or responsibility. Finally they are always shouting about being the best airline in some poll. Who do they think they are kidding?","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Skotlas","Canada","2013-11-10","Things are OK as long as things go right. As soon as something goes wrong this airline fails miserably. We were leaving Seychelle Islands when the plane had to turn back. they knew it could not be fixed but left us waiting for hours at airport before sending us to hotels. Next day we went back but the same thing happened again. We were not well informed and left in the dark most of the time in updates. 48 hours we waited in total before another plane came to get us. We were also not compensated for our wait. The flight crew tried their best and were nice but their superiors are the problem. On the flight out we went to a supervisor at Addis Ababa to tell about our problems but he was rude and uninterested. Never will I fly with them again.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Dando Hayden","United Kingdom","2015-02-24","I travelled to Sydney from LHR and was upgraded to 1st class. Excellent seat cabin crew food and drink. For the return journey I travelled business class. The seat from SYD to Abu Dhabi was somewhat cramped. Only 4 seats across the width of the plane yet they had managed to clutter it with so much equipment it was a little uncomfortable. The A380 from Abu Dhabi to LHR was totally different and was a real pleasure. I particularly like the bar area where one can chat with other passengers. The service from the cabin crew on all stages of my round trip was excellent and the lounges were first class. I would certainly recommend Etihad.","","","First Class","","7.0","2.0","5.0","4.0","2.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Martin Walls","United Kingdom","2015-02-24","MAN-AUH-BKK. 777-300. Reasonable priced flights no issues with delays or with change over at AUH. Food volume and quality was acceptable as was the IFE. However the seating was very poor we were in a row of 3 as a family and could not get comfortable. The seats had the wrong profile were too hard and too narrow and the leg room was shocking. Travel to Thailand and the US regularly and of all the airlines we have used these seats are by far the worst. Even Ryanair has better seat and we all now how much they like to cut costs. It would put me off travelling with them again however the key factor for us is price.","","","Economy","","5.0","1.0","4.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Bankaru Soundharajan","United Kingdom","2015-02-24","EY48/EY270 DUB-AUH-MAA. Traveled with family. The disappointing thing is we booked kids meal which were not provided on both legs. Cabin crew in DUB-AUH flight was not friendly and helpful. But the flights were on time and entertainment was not bad.","","","Economy","","4.0","2.0","1.0","2.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Ilangovan Mahendran","","2013-10-23","14 years ago due to bad experiences I stopped travelling. After the airline joined Star Alliance I thought things would change. Food - all 4 Sectors (Lubumbashi-Addis Addis-Seychelles Seychelles-Addis Addis-Lubumbashi) had the same food (Mashed Potato Chicken Beans) for my 3yrs old daughter and dry chicken for myself. Inflight entertainment: same program runs for 1 hour on all the segments. Baggage if one see the Addis airport one can imagine how the airline would be handling the baggage. I lost my baggage on my return trip. Why Star Alliance have accepted Ethiopian Airlines is a mystery.","","","Economy","","","3.0","3.0","1.0","3.0","","","0.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Anil Tanwani","India","2015-02-24","Travelled Lagos-Abu Dhabi-Jaipur-Abu Dhabi-Lagos in Dec 2014. Overall experience was OK. Abu Dhabi international airport needs serious up-gradation as it simply does not have enough seats to handle growing transit passengers. Flight from Abu Dhabi to Jaipur was done with a smaller and out dated aircraft. Return flight from Jaipur to Abu Dhabi was delayed by 10 hours and no accommodation was provided. Had to wait at the airport only and found it very hard to locate a comfortable seat. Check in gates changes frequently without any proper prior information. Boarding at Abu Dhabi airport was completely chaotic. Flight attendants were courteous although not very helpful.","","","Economy","","4.0","3.0","2.0","3.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Abdulmohsen Alhashim","Kuwait","2013-10-22","The way good airlines are distinguished from bad ones is how they deal with unexpected events. I missed my connection flight from Addis Ababa to Kuwait and that happens. But for them to make minimum effort to attend to passengers missing their connection flights and pay no attention to customer satisfaction is unacceptable. They offered me the most uncomfortable alternative itinerary the one that is most convenient and cheapest for them with no consideration to my inconvenience. Also had to pay from my own pocket to make the route easier. Addis Ababa airport staff are extremely rude and there is no escaping being subject to their rudeness since you have to ask around for your connection gate as there are no clear directions at the poorly facility that is their airport. I would rather pay extra for Emirates and guarantee a respectable treatment when things go wrong.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","N Roberts","United States","2013-10-10","They don't have it together. Seats seem narrow compared to other airlines and pitch seemed smaller than most. Plane stopped in Rome to change crew! Who ever heard of that these days! There were no such stop on the outbound flight. This was a Boeing Dreamliner the new plane. Rome stop was not disclosed on ticket. While stopped in Rome one flight attendant told me I had to unbuckle my seat belt! The flight attendants did serve lots of food. We flew with Ethiopian from Washington DC to Kilimanjaro Tanzania Africa. It was a long flight and physically uncomfortable. The flight from Kilimanjaro to Addis was on a Boeing 767 which was way more comfortable and helped me verify the comparison. The pilots and/or PA system made English announcements that were unintelligible.","","","Economy","","1.0","1.0","3.0","4.0","4.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Rosner","United States","2015-02-18","EY203 / EY183 BOM-AUH-SFO. Both legs were disappointing. The BOM-AUH portion was on a narrow body aircraft seats didn't fully recline. Its competition flies more comfortable wide bodied aircraft. AUH-SFO was also a disappointment relative to expectations. This was essential a Jet Airlines flight - using its aircraft its staff (except for a few Etihad attendants) and its catering. The only Etihad part was the entertainment system which was fabulous. As a Jet Airways flight it was good - but my expectations were of an Etihad flight. Etihad has heavily promoted this flight in advertisements and on its website - what was offered was far different than what was being advertised. It was a Jet flight. The plane was configured in a ""herringbone"" pattern for business class - a configuration that i find claustrophobic for an 16+ hour flight. Its highly rated cuisine was not on board - there were no Arabic dishes offered. At Abu Dhabi you clear US customs and immigration. While this in theory is great in practice it is far from it. They request that you be there 90 minutes in advance of its scheduled departure. Unfortunately once you get past immigration you are stuck in a rather bleak boarding area with no shops or lounge only a small canteen. All-in-all a underwhelming experience.","","","Business Class","","2.0","2.0","5.0","2.0","5.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","S Green","Israel","2013-10-07","TLV-ADD-LOS. B737-800. TLV-ADD 1am departure. You would think they would be in a rush to serve the food and let everyone sleep. Not so. Lights turned on after takeoff for a lengthy 2 hours to serve dinner to a half full flight. Only 2 FA's in Y class. Bathrooms in the back not stocked. Constant lines I can't imagine when it's full. Only 2 toilets for a whole cabin. FA's very nice and gentle. Very good selection of drinks and very generous. Food tasty. ADD-LOS on ancient B767-300. Gate was changed twice and hundreds of people were running from gate to gate in the mad rush that ADD airport is early in the morning. Last minute aircraft change caused chaos with seat changes and passengers were still standing looking for open seats when the plane was already taxiing. Good food attentive gentle service again generous bar service. After touch down in Lagos passengers were getting up opening overhead bins while plane was still taxiing. Would not listen to FA requests to remain seated.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Md Maruf","United States","2015-02-18","JFK to Bangladesh. Flight from JFK to Abu Dhabi was acceptable. The crew were helpful especially since we were traveling with a 5 month old. Check in was a breeze the crew were great helping us take turns so that both me and my wife could have our meals while the other one kept the baby. The food was below par. The next leg of the flight from Abu Dhabi to Dhaka was deplorable. First of all checking in was annoying. Another thing that stuck out to me was yes they had a lot of multi-lingual crew members but if you are headed to Bangladesh it probably would help if someone inflight spoke Bengali. On our way back check in was again easy and that's the only good thing that I can say about our return flight. Inflight service was horrible on both legs of the flight. We were flying on Jet Airways not an Etihad carrier and the crew did not know the first thing about customer service. On the longer portion of the flight from Abu Dhabi to JFK after the first two hours of the flight all the crew had vanished and the only way you would see them is if someone rang the attendant bell at their seat. Overall I was very disappointed with the service.","","","Economy","","3.0","2.0","2.0","1.0","2.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Philip Reinheimer","United States","2013-10-06","Outgoing flight from D.C. to Addis Ababa cancelled without notice. Flights were full each way. The Dreamliner returning flight was less comfortable in seat quality. The baggage service to and from was very slow.","","","Economy","","3.0","2.0","5.0","4.0","3.0","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Anders Pedersen","Denmark","2013-09-29","NBO-ADD-NBO onboard Boeing 737-800. New aircraft(s) and both flights almost full. They allocated first windows and aisles seats and then fill up the middle seats for those checking in late. Service FAs and catering generally good. First leg three food options. Various juices Carlsberg beer and red and white wine on mini- bottles offered. Both flights delayed almost 1 hour at departures and at arrivals only 30 minutes (as flight-time is over budgeted likely in an attempt to disguise delays). No individual flight entertainment and earphones only provided on the outbound leg. Homebound only offered chicken as hot meal no other option. Gates crowded and calls for boarding by far too early at both departures causing many pax were trapped in narrow gate area 1-1½ hour prior to departure. Few were aware they could leave the gate area once “boarded”. However in Addis that would imply passing security once more and quite some additional walking.","","","Economy","","6.0","3.0","4.0","4.0","1.0","","","2.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Andrew Guiver","Australia","2015-02-06","BNE-SIN January 15 Economy Class. Smooth check in and quick boarding. Asked if any extra leg room seats available before/after take off and received bulkhead seats. Excellent service from crew. Food and beverages fine. Entertainment acceptable for 7hr flight. Left a little late and arrived early. All in all very good flight.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Nandyal","United States","2015-02-06","Overall very good flight experience (Between US-India-US). Staff very courteous and attentive. Vegetarian food was very tasty from Chicago to Abu Dhabi but bland from Abu Dhabi to LAX. Seating arrangements - above average. Lay over at Abu Dhabi while returning to US was 8 hours and no place to sit or relax for a quarter mile long line of gates. Rest rooms-very clean. Limited number of many midsize coffee shops.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","E Forsman","Kenya","2013-09-03","Niamey-Abuja-Addis-Nairobi. First leg on ASky code share with ET. Refused check-in at Niamey staff claimed I had no booking. I had a printout and had checked online the previous day. Discussions were going back and forth but staff insisted I was not booked. I refused to leave the counter until they showed me the full passenger manifest my name was number 4 on the list. Suddenly there was no problem checking in. Flight with ASky good on a fresh Q400 Next Generation. Small breakfast (various breads) served. Transfer in Abuja Nigeria another hustle transit passengers were taken to the terminal and after 30 minutes a staff member came and asked for our passports and bookings and he would come back with boarding passes for next flight to Addis. He came back and the requested aisle seats were given. Flight on a B777-200 was OK AVOD worked fine and cabin staff friendly. Choice of food was down to beef stew only and it was not to my taste. Addis Ababa - standard chaos in the remote gate upon boarding. PA system at this airport barely audible. Bad signage at the gates staff not friendly. Addis-Nairobi on 737-700 hot meal served on this short flight at 23.15. My bag did not arrive. I got an SMS on Sunday it was to be collected at the airport. ET may be offering fair prices it seems but somewhere down the line they are cutting the service short and you end up sacrificing half a day collecting the bag they lost. Transit time in all locations were more than 2 hours.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Budd","Canada","2013-09-02","4 different Ethiopian Airlines flights during the last month. First from Toronto to Addis Ababa was scheduled to leave 1 hour before the time stated on my e-ticket. Fortunately we were there on time. Then we sat on the tarmac for an hour while they fixed something in the cockpit. Once in the air we discovered that we were headed for Rome despite the fact that our e-ticket stated it was a direct non-stop flight from Toronto to Addis. Next flight was from Addis to Nairobi and it too left 45 minutes late but no reason was given for this. On the way home we had a non-stop direct flight from Kilimanjaro to Addis. Arrived at the airport to learn that the flight was going via Zanzibar! Assured we would still make our connection in Addis to another ET flight to Washington and that they would hold the flight for us if we were late. Flight left Kilimanjaro 50 minutes late yet we were still assured that they would hold the plane in Addis for all the people on the flight who wanted to make the same connection. Arrived in Addis to find that they had not held the plane for us! We stood in a crush of people at the ET counter for an hour and a half. They rescheduled our flights for 24 hours later and sent us to a hotel for the night. It was 3am by the time we got there. Never again.","","","Economy","","","5.0","4.0","5.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ramchandra Joshi","United States","2015-01-30","Flew economy class Chicago to Abu Dhabi EY-0150 Dec 17/18 and Abu Dhabi to Ahmedabad EY-0216. Return Ahmedabad to Abu Dhabi EY-0215 and Abu Dhabi to YYZ Pearson Int EY-0141 on 20th Jan 2015. Considering the low price everything was very good. Legroom ok meals acceptable flights on time entertainment very good. Quality of service was good. Blankets provided and inflight entertainment seats were comfortable. Staff in the air very co- operative and quick service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mohammed Shariff","United States","2015-01-30","Jan 9 AUH-HYD. Jan 24 HYD-AUH. Jan 24 AUH-IAD. I had a bad experience due to delays from Abu Dhabi to Hyderabad. Flight delayed more than 3 hours no proper communication from airport staff. Same experience faced on the return flight from HYD-AUH and also 2 hour delay from Abu Dhabi to IAD. Entertainment system not working reboot by staff several times did not help.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Cushing","Malawi","2013-08-22","FRA-ADD in business. Plane was full business class seats are of the old style and not lie flat which is fine. Service leaves a lot to be desired told the stewardess upon boarding I wished to sleep but got woken up to be asked for dinner. Amharic safety video was playing (I don't speak Amharic) so I was reading my book waiting for the English version only to be told by the stewardess to watch it. Look for alternative airlines if you have a choice.","","","Business Class","","3.0","2.0","2.0","2.0","1.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Shashank Arvind","Kenya","2013-07-30","MBO-ADD-BOM. Mombasa flight was 757 not very good seats no PTVs food was horrible on both flights. ADD-BOM was the worst. Delayed 2 hours and we missed our connecting flight in BOM. I will never fly this plane again.","","","Economy","","4.0","3.0","2.0","1.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Laurence McCarthy","Malaysia","2015-01-28","LHR-AUH-KUL 26/1/2015. Lounge refresh at LHR good though quality and choice of food seems to have dipped a little. First Class LHR-AUH was excellent good food and beverages good and standard of service without fault. AUH-KUL tragic. Night and Day with LRH-AUH sector. If you don't like serving people then don't work in the service industry. The FA's totally bad attitude ruined an otherwise acceptable flight though the Chief Steward did all he could to correct the problems and was very apologetic. Will continue to recommend Etihad as aside from the odd hiccup they have an excellent product at a very attractive price point.","","","First Class","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","F Harle","South Africa","2013-07-29","ADD-JNB onboard the 787 Dreamliner. Flight delayed 3 hours due to delayed incoming flight from Toronto - communicated well on the airport screens and also whilst onboard. Boarding was an utter shambles - passengers queuing for an hour to get a sticker on their boarding pass - and no fast lane evident for C pax. Once onboard really enjoyed the usual excellent service from the crew who allowed me to sleep for the first few hours and served food on demand - although a comment from the senior stewardess that 'she will not get any rest' was not appreciated - and went against the attitude from all her colleagues who could not have done more to assist. Ethiopian food onboard was lovely - and the Norwegian salmon starter was good too as was white whine and fruit and cheese offerings. Entertainment very poor with poor selection across the board - and a lot of passengers due to the 3 hour delay in Addis had missed connecting flights with Star Alliance partner (South African Airways) and no-one was there to assist in re-booking on missed flight connections - which led to a near riot at the terminal in Johannesburg once we had collected luggage and cleared immigration.","","","Business Class","","7.0","4.0","5.0","4.0","2.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Marek","Poland","2015-01-28","EY1401 EY1402 EY430 EY431. Flight TXL-AUH-HKT-AUH-TXL. The only thing I was unhappy with was the delay (over 4 hours) with the aircraft on the route AUH-HKT. A good airline for a reasonable price.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Swathi Muthyala","India","2015-01-28","1) I was traveling alone with a 6 month old baby and during check-in they did not allow even 500gms of excess baggage. Since I had all my baby items we paid extra $50 just for just 500gms of excess baggage. 2) I checked in and was waiting for my flight when Etihad personnel came and asked me to weigh my hand baggage. Since I was traveling with a baby and had to carry the milk supply required for whole flight journey (24 hours) the hand baggage was excess. They insisted that I could not board the flight unless I reduced my baggage to 7kgs or pay $150 for excess baggage. Finally after a lot of drama I reduced my baggage to 7 kgs in order to board the flight. 3) Etihad claims that they have a flying nanny on long journey flights to assist people traveling with infants. This was the main reason why I booked Etihad. However there was no nanny service for my flight from SFO to HYD. When I had to use the washroom and asked an air hostess to stand near my seat in order to keep an eye on my sleeping baby she was gone by the time I came back leaving my baby alone! 4) Seats in economy class are very narrow. I am a person of lean build but still these seats are hardly comfortable for me. Very tough for long journeys.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","F Harle","South Africa","2013-07-29","LHR-ADD in packed overbooked brand new Dreamliner 787. As a frequent flyer on ET really pleased to see the impact of brand new planes on the seat comfort cabin baggage space lighting control and finally PVT. Flight left Heathrow on-time and early arrival into Addis. Food options limited to a poor fish dish - and passengers not happy to be woken up at 5 a.m. for a 'continental breakfast' which was one small cold croissant. No white wine served for economy class passengers. Despite finally having PVT in their new planes it was hugely disappointing to see movie selection being outdated limited and very poor compared to similar airlines offering this service. Staff couldn't do more for passengers - and dealt with some difficult passengers very well.","","","Economy","","7.0","4.0","5.0","2.0","2.0","","","2.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Griggs","United Kingdom","2013-07-28","Typically the airline never fails to disappoint. I Flew KUL-BKK. Our flight was rescheduled from a 23.25 flight to 01.25 for no reason whatsoever. We had pre allocated EMEX seats however on boarding our boarding passes flashed as ""not correct seats"" and once on board we found that we were actually 2 rows behind the exit! As usual the crew insisted on serving a meal at 2am even though everyone just wanted to sleep for the short flight. On arrival we had to wait at immigration for 15 minutes as no arrival cards were provided on board and there were none left at the airport on arrival.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Coleman","Australia","2015-01-26","MEL-MUC and ZRH-MEL in Economy. After reading some of the negative reviews about Etihad I was a bit worried how the flights would go as I had not flown with them for many years. Fortunately however Etihad exceeded my expectations. A standout on all four flights was the very friendly and obliging cabin crew. They really went the extra mile and are as good as any other airline I have flown recently including Emirates. As mentioned by others the seats on the 777 are uncomfortable after a few hours and the food quality varies but overall I was quite satisfied with Etihad and would fly them again.","","","Economy","","8.0","2.0","5.0","3.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","K Leung","Hong Kong","2013-07-23","It really depends on luck. HKG-BKK-ADD on a dilapidated 767 ET-AME in Y with body repainted in total white without logo and livery. No PTV. Things broken here and there. Delayed for a whole 3 hrs on departure. FA call bell kept beeping continuously so pax got so annoyed and the FA did not know/had no way to stop it and eventually packed some tissue paper with tape over the speaker! FA's did not answer any calls at all! This is definite the worst flight in my life! Subsequent legs ADD-JRO DAR-ADD ADD-HKG were on more modernized 767 and 737 planes. ADD-HKG even got PTV - what a surprise! FA's were more friendly and helpful as well.","","","Economy","","4.0","2.0","3.0","4.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Slater","Australia","2015-01-26","SYD-AUH-GRU R/T. Overall a disappointing experience with Etihad. We flew with our infant and had seen before buying the tickets that they provide an Inflight nanny service (Flying Nanny) on all flights so if you need help with your children they will be there to assist (major selling point). How wrong we were! There was no meet and greet onboard with the nanny and very little assistance (if any) was on hand while in flight. More assistance was given by fellow passengers when the wife was travelling alone with him on the first two sectors. AUH-SYD leg there were 6 infants in the small front economy class section of the 777 and not once did I see the nanny there. I did see her in the rear galley when I wanted the bottle cleaned but she was more interested turning her back and scoffing down her meal while a flight attendant helped. At Abu Dhabi there was no special boarding for infants or children. Meals seat and inflight entertainment were average at best. I couldn't find anything outstanding with this airline except it was the cheapest price we could find on this route. We have vowed not to fly with Etihad again.","","","Economy","","5.0","2.0","2.0","2.0","3.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Rajiv Naidu","United States","2015-01-23","I had a very bad experience due to delays in flights and no proper solution to issues. However as a frequent flier I would say even without delays the business class service was very sub par. The food was awful and we were never asked if we needed anything. Please note I was travelling with my whole family in business class. I must also say that on the to flight the staff were excellent however on the return flight definitely some improvements need to be made. I fly Cathay regularly and there is no way Etihad competes with the care of the Cathay staff. Please also see below full detail of other situations we faced. Due to delays we missed our direct connection from Abu Dhabi to Chicago and then were booked on a flight from Abu Dhabi to Washington DC and then from Washington DC to Chicago. Usually when this happens an airline upgrades you however not in this case. What is worse is that at my seat the entertainment system did not work properly and needed to be re-booted over 5 times. Please note not once was asked if I wanted to change seats. I was also flying with my 2 young children. We originally bought business class tickets. On the 7pm flight there was a first class however Etihad booked us in Economy. Due to another delay we missed the original re-booked flight from Washington DC to Chicago and were told we were re-booked on a flight which leaves 3 hours later. Upon arrival in Washington DC I asked if we could use the United lounge as I was with my family and stuck in the airport for over 3 hours at no fault of our own. I was told to ""calm down"" and was refused. For a flight which was supposed to arrive in Chicago around 3pm my family and I got our final luggage at 11.35pm.","","","Business Class","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Hoffmann","Germany","2013-07-17","FRA via ADD to Kilimanjaro and back from Dar Es Salaam with Ethiopian in business class (unfortunately fully paid by us not an upgrade or anything). 3 of 4 legs were flown on Airbus 767-300 of very senior age correspondingly they had no or inadequate inflight entertainment systems. Service was okay and reasonably attentive on two legs (ADD-KIL and ADD-FRA). On FRA-ADD it was inattentive and sloppy we were served our food with plastic cutlery food was indelible. Worst of all: DAR-ADD serviced by a Bombardier turboprop instead a small Boeing flight took nearly 4 hours instead of 2 hrs 40 mins no inflight entertainment our allocated seats were occupied until stop- over in Zanzibar virtually no service (one glass of water and we are still talking business class) no leg room nothing. Pillows/blankets: we had the choice to pick up the leftovers from the previous flight from the floor have none at all. Two flight attendants of which one sitting down in an empty seat and sleeping.","","","Business Class","","2.0","2.0","2.0","2.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Faisal Mustafa","Qatar","2015-01-19","One of the best rewards programme. Excellent food lovely cabin crew most of the time. Ground staff are pretty decent too at LHR MAN DOH and of course AUH. Interior is excellent. flight times and waiting times between DOH to UK are usually fine. I only wish EY would fly to BHX directly so that my journey would be DOH-AUH-BHX instead of having to do the whole DOH-AUH-AMS-BHX. Still other than that I continue to fly with EY because of their good service and lovely rewards programme even if it does involve inconvenience. I highly recommend this airline.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Wajsberg","Israel","2013-07-09","Have flown twice the same route within a year. JNB - Addis - Bangkok - Hong Kong and return. Service in Johannesburg very good with very nice shongololo lounge. Flight on a B737 nothing spectacular service good departure with a small delay. Addis to BKK and HKG were both disappointing flights. First time I flew this route we boarded an even older B757 which needed a refuelling stop in Djibouti. Second time I flew the same route it was on one of the old B767's. On both these flights business class seats were from the old style seats not even used by European airlines in economy+. Service was done with a smile but food quality and presentation extremely poor. Lounge in Addis very poor and overcrowded lounge in HKG is a real shame. You pay for what you receive. I do not think I will be flying them any time soon for the same rate as they charge I can receive much better service with many other airlines.","","","Business Class","","4.0","2.0","4.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Brown","United Kingdom","2015-01-19","London to Johannesburg via Abu Dhabi. I travelled with Etihad this time last year and was pretty happy with the service and thought it was good. I pretty much always pick the cheapest flight with the least amount of waiting so thought it was good. A year later I used Etihad again and I am not so impressed. Between the two Etihad flights I flew with Emirates which I found to be far superior. The staff were friendlier the seats more comfortable the food nicer and the entertainment far better. In that year I found Etihad to have slipped a fair bit. The service was not so great and staff didn't come round to offer drinks so regularly. The food on the Etihad flights is ok but there never seems to be anything other than curry! Even for breakfast there was curried chicken and the sandwich snack was the same! I didn't bother to eat because of this. The choice of entertainment was also very poor. There was not a vast choice of current films a choice of only 2 (old) documentaries and the music selection was really poor with no track listings or individual artists just compilations of various artists and no information. There were hardly any children's films either it was very poor.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Sophia Demasi","United States","2015-01-19","Flew from Abu Dhabi to Chicago on the 777 business class. On the ground service with Etihad chauffeur provided pick up from hotel. Brought to separate check in for first and business and then escorted to the wonderful lounge. Great new plane with easy to use and comfortable seats and wonderful attendants. They even came to ask whether they could make my flight more comfortable? I can't wait to fly this airline again. Food service is excellent and on demand. You eat when you want. Service and product on this run is excellent.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Cielek","Germany","2013-07-03","Frankfurt (FRA) to Zanzibar (ZNZ) with Addis Ababa stopover. Unfortunately I could not board my initial flight as the flight was overbooked and the local airline staff very unqualified. It came as a big surprise to me that the flight was overbooked as we had verified our seating numbers on our tickets just days before the flight. As such I will not travel again with ET as this was a very disappointing experience.","","","Economy","","","3.0","3.0","3.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brian Nick","Ireland","2015-01-19","Return flights from KUL-AUH-DUB on January 12th. Boarding in KL was hassle free and quick. Flight was with Jet Airways at 2.30am took off on time and light snack served. Cabin light dimmed until 2 hours before landing however flight attendants brought regular drinks through the cabin. Breakfast was fine as was entertainment. Flight attendants were professional but not overly friendly. Boarding for flight to Dublin was chaotic to say the least. Only one person dealing with approx 300 passengers until eventually 3 more arrived. Suddenly we had 4 chiefs and no one willing to do the basics of checking people through. Words cannot describe the inefficiency of what was happening. This meant after a bus ride to plane we were an hour late taking off. Welcomed on board by name by the flight attendant at top of steps. This set the tone for the flight with smiling attendants who were very obliging to every request. Food was fine and again regular drinks brought through cabin. Overall an ok experience apart from the disaster that is Abu Dhabi airport.","","","Economy","","7.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Sheehan Mathewt","Australia","2015-01-19","I would not recommend Etihad. I flew from Perth to Munich via Abu Dhabi and return. Food was generally terrible. All options were gone by the time they got to me leaving only fish which I don't eat. After a fuss they found me a no-fish meal. The hot food is served in a plastic-lined container the taste of which went all through the food. Every corner is cut with the airline. the hot towels are disposable they do not separate or recycle any of their waste the blankets are thin and small barely covering your arms. The service is not very polite and frequent. The cabins are clean and presentable but that's about it. It is a very cramped cabin and for the price which was more than other airlines that offer great service its really not worth it.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Alain Kupferman","Thailand","2013-06-25","I have been travelling business class from Bangkok via Addis Ababa to Harare and return. To be honest this was just at the time when the Dreamliners got grounded so 3 out of the 4 legs have been flown on antiquated planes. The crew were rather indifferent drinks were poor on all legs food was more like economy class and the seat comfort was not amazing given the age of the planes. ET did a very bad job with the mileage: I got credited for miles on 3 legs but not on the Bangkok-Addis one although all flights had the same booking class. For me this is the last time I fly with such an airline with whom I already had one year ago terrible trouble for misdirected luggage.","","","Business Class","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Santosh Kumar","India","2015-01-19","Travelled from Bangalore to Las Vegas on January 3rd. After a delay of 2 hours in Bangalore and subsequently 2 hours waiting on the runway finally reached Abu Dhabi 4- 5 hours later than scheduled. Subsequent to this was scheduled to flight EY 101 to New York at 12.00pm but the flight did not take off until early morning 2am. Apathy of the staff was appalling as there was no forthcoming information on the status of the flight actual reason for the delay and no arrangements made to comfort the passengers!","","","Economy","","2.0","1.0","2.0","2.0","2.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Chandy","Kuwait","2013-06-25","There are two versions of Ethiopian Airlines. Version A is a dilapidated one with frayed edges and a cabin crew to match. Version B is an ultra modern one flying Dreamliners. I had the opportunity to try both versions on my recent flight from Kuwait to Johannesburg. The first leg KWI-ADD was Version A and the second leg ADD-JNB was Version B. The two versions compete favourably for the top positions on either end of the spectrum of airlines servicing the African Continent.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Deepak Gupta","India","2013-06-21","J/Business class (seat 2-L) ET 688 (Addis - New Delhi) on 15th June 2013. The Business class washroom was deprived of basics! Even the liquid soap or soap-bar was missing for the first 5 hours of the 6 hours flight. The Sr. Stewardess of the flight was rude in her behaviour with business class passengers serving food in a very pointed and rude manner. Having boarded the total of 6 hours flight at 12 midnight in Addis and the flight was scheduled to land in Delhi at 9.10 am they served breakfast meal in the middle of the night. The special meal request (for AVML) was made at the time of booking the seats yet the meal served was neither AVML and nor was it sufficient as a ""hot meal"". The much promised and advertised travelers-kit should have various items in it these include ear-plus lip-balm hair-brush etc. None of these items were available in the kit nor were they provided when asked for. In nutshell this was indeed an awful experience which we would hope not to face again.","","","Business Class","","","4.0","1.0","2.0","3.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Stanley","United Kingdom","2013-06-16","LGW-ADD return in economy. Flight was on an ancient 767 both ways. Interior and fittings looked tired and the IFE non existent. Both outbound and return were night flights which I hate. Outbound was about half an hour early and return would have been the same if we did not fly around London waiting for Heathrow. Despite the age of the aircraft the seats were among the most comfortable I have sat in for a long time and the leg room was also very good. I really could not ask for any more on a night flight.","","","Economy","","9.0","5.0","4.0","0.0","1.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","N Longfors","United States","2013-06-13","DC to Addis to Lusaka and return flights Lusaka to Addis to DC. Travel to Lusaka was uneventful. On the return trip the flight from Lusaka was delayed at least 3 times - waited at the gate after going through 2 security checkpoints only to be told to return to the terminal because our flight was delayed again. In total flight was over 4 hours late. I missed my connecting flight in Addis to DC and then connecting flight in the US. I was 'rebooked' on a different airline only to find that I would have had to leave the connecting city before I actually arrived! I ended up staying in a hotel overnight and making the same flights the following day. My connecting flight in the US unfortunately was also scheduled to leave before I arrived on the international flight. It was very frustrating interacting with the Ethiopian staff/representatives because they did not seem to care nor did they apologize for their mistakes.","","","Economy","","3.0","3.0","3.0","3.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Acres Gerry","United Kingdom","2015-01-14","Flew Etihad from Abu Dhabi to London on B777-300. Ground handling very good and cabin service excellent with nice mix of nationalities among cabin crew. However very disappointed with economy class seating. Seat was narrow hard and very uncomfortable. Good sized toilets though (BA please note).","","","Economy","","7.0","2.0","5.0","4.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Umiker","Switzerland","2015-01-14","Business class passengers boarded in the same crowded and uncomfortable bus than Economy not even separated by a strap. Business class seat is very uncomfortable (compared with other airlines such as British Airways Swiss United Airlines). Not very large as kind of ""wall"" next to each seat. Due to this wall you can sleep laying on your back but don't even try to sleep on your side you won't be able to fit your legs. This is very uncomfortable and as I said not that large for your arms. You just can't get comfortable. We waited a long time on the ground and waited 25 minutes to receive any information from the crew. finally took off with a 1.5 hr delay. Service was ok and food very good. Missed our connection ZRH-GVA and was told or to wait 7hrs for the next Etihad regional flight or to go by train. They didn't want to pay for a seat with Swiss that was departing 2hrs later.","","","Business Class","","4.0","2.0","3.0","4.0","4.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","E McConnachie","Oman","2013-06-02","MCT-ADD-LBV return in Business. First 3 sectors on 737-700 and last sector on 737-800. Everything ran on time. Connecting in ADD very easy and the lounge initially busy but found a seat and quietened down after 30 mins when the morning rush was over. Lounge almost to myself on return leg. All sectors had really good FA's. Not in your face but always attentive when you wanted them to be. Personally I found the food/drink to be not too bad I've certainly had much worse. The beer was very nice. The seat although the older style was perfectly comfortable for the length of flights. the planes themselves were either brand new or only maybe a couple of years old. The only downside was the very poor IFE. Small main screen with pretty poor movies but I prepared for that and had plenty movies on my tablet and books on the kindle. All in all for the price pretty good and would use them again without hesitation.","","","Business Class","","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","O Finlay","Ireland","2015-01-14","I have travelled twice on the Dublin - Abu Dhabi Route in the last month the seats are tiny with very little leg room and I am a small person. On the 4 flights the food offered was awful so do pack a lunch for yourself and you get offered very little to drink a half full glass/cup of tea cola or wine. You have to ask and ask to remind them to give you another juice. The food trays were left for a long time before being cleared away. The staff were not at all happy either on the ground or in the air a smile and eye contact go a long way. Check in on the Etihad Desks in Abu Dhabi is very slow so give yourself plenty of time. One of the flights was delayed 3 hours with no meal voucher offered so I decided to use the Lounge but was told my Silver card could only be used in Terminal 1 I was flying out of Terminal 3! I never had an issue getting into a lounge in any other airport. Etihad Advertisement is great but the product or service is not great. Taking all things in it might be better to fly in and out of Dubai as it is only 2 hours down the road. All that glitters is not gold with this airline.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","N Ahmed","Singapore","2015-01-14","My husband our three small children and I flew with Etihad for the first time from London to Singapore with a few hours stopover in Abu Dhabi on Jan 1 2015. The cabin crew on the first leg of the journey were rude and seemed uninterested. The seats are small and there was no soap in one of the lavatories. I would not recommend transiting in AUH. The airport is crowded and filthy. Duty free and eating places are limited and cramped into one place. You could barely move. The food onboard the flight was terrible. I'm baffled as to why this airline is voted one of the best airlines. The second leg to Singapore was a much better experience. The crew were friendly and attentive.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Anders Pedersen","Denmark","2013-06-02","DAR-ADD-NBO. Flights briefly on time. First leg was a Boeing 319. Good food. IFE shared mini-TV ceiling monitors not so interesting. Good care of passengers by FAs. 2 hot food options both were tasty and exotic. Call bells attended to. Second leg the 4th Dreamliner procured by Ethiopian: advanced aircraft free wifi and power outlet. Manual controls of window shading strength (like sunglasses) worked perfectly. Seats were surprisingly cramped and narrow not spacious. Aircraft almost full. Staff did their best to service all passengers. Call-buttons responded to moderately. Food absolutely edible Italian pasta with Ethiopian spiced chicken came out well. Served French land-wines in mini bottles tolerable though no options beyond white and red. Soft drinks plenty and 2 beers offered (Carlsberg and Heineken). IFE worked easy to manoeuvre buttons. IFE kept running until aircraft standstill and pax were permitted to use earphones till the end. Personal screens personal choice of movies etc. Footrests nice. Quiet aircraft: Only wind-noise were heard and easy to talk with other pax. I would give 7 points for 1st trip and 9 points for 2nd hence the total score become 9.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Sebastian","United Kingdom","2015-01-14","Besides the already stated problems of extremely bad seats and miserable service the airline has no sense of timing. We missed our connection from Abu Dhabi and to get an alternate route we were put onto a long endless queue with a lot of people in the same state. The connections that were found were through at least 3 stops when there were direct flights available. They did not offer a hotel room though meal vouchers were provided. The food on the airline caused a stomach bug which I am still recovering from and our baggage which incidentally were not re-routed like us made it to us a week later. The worst experience ever.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Denise Cannon","Ireland","2015-01-14","I am a frequent flyer due to work but this was my first and last time using Etihad Airways. I would say this was the worst airline I have ever travelled with. The planes are old and cramped the staff are unpleasant and the food terrible. My eight hour flight from Abu Dhabi to Dublin felt like days. I will be using more reputable airlines in the future such as South African Airways or BA.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Sabo","Slovakia","2013-05-29","FRA-ADD-FRA. Great flights on the way there we flew the 767 which was a bit old but very comfortable and the hostesses were very nice too. Flight back was on the Dreamliner which was wonderful. Unlike what other people say Bole Airport in Addis is perfectly good the staff are helpful plenty of shops although not as many as in other major EU or US airports.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Timo Kauppi","Netherlands","2013-05-26","FRA to ADD on 27 April 2013 and back after 3 weeks in Ethiopia on 18 May 2013. Flight from FRA to ADD was a night flight with B767-300 which was rather old and many things were broken but still nice and comfortable. Service was good as well as the evening meal served to us. Flight was late but only because of heavy traffic at Frankfurt Airport. In the morning before landing at 6.15 we received rather disappointingly only juice and a sort of muesli bar. Not really any in-flight entertainment. You can listen to music and watch a film from TV screens. Otherwise a good and comfortable flight. On the flight back were waiting to fly with the brand new B787 Dreamliner but to our disappointment it was a old B757-200. Luckily it was only half full and we could take a row of three seats to ourselves! Excellent and friendly service on board! After takeoff we were served a drink and a muffin and a couple of hours later a lunch. The staff kept serving drinks all through the flight! Nice day flight from Addis Ababa to Frankfurt. Same kind of in-flight entertainment as on the way to Addis Ababa.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Timo Kauppi","Netherlands","2013-05-26","Took 2 domestic flights Addis Ababa to Lalibela (via Bahir Dar) and Lalibela to Gonder. Both good smooth flights. Snack (drink and sandwich) served on the leg Addis Ababa to Bahir Dar. The other legs too short for a snack and didn't even need one to be honest. Some heavy turbulence on the flight from Lalibela to Gonder but apparently this happens of during the midday flights over the mountains. Planes (Bombardier Dash Q400) in good condition and clean!","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Eddie Lyde","United States","2013-04-19","Traveled From Washington D.C. to Addis Ababa Ethiopia on May 2 2013. This was my second flight with this airline. I also used this airline in February 2013. The staff food and entertainment were all excellent. I initially booked economy class for each flight but upgraded to first class because it was very affordable and really worth it. The flight it self was smooth.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Lyutova","United Kingdom","2015-01-11","LHR to Male via Abu Dhabi not impressed at all. Service was slow inflight entertainment poor comparing to other airlines food was good but on 1 flight they had run out options on 2nd flight had given the wrong menu. Abu Dhabi to Male was delayed with 1 hour once on board we sat on plane for another hour - during the wait no explanation of the delay from the pilot or cabin crew. As a result - we missed our sea plane and had to stay overnight in Male instead in the resort. Overall really bad experience. Wouldn't consider travelling with them again.","","","Economy","","4.0","3.0","3.0","4.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Jacobs","Belgium","2015-01-11","SGN-AUH-BRU on 02/01. Worst experience in my 30y plus frequent travelling. The flight departed SGN ca. 1 hour late which still left enough transit time in AUH. During the descend into AUH the cpt announces severe problems with fog and was ordered to circle till further news. On top the lighting system on the runways broke down due which further circling needed. After ca. 30 mins circling the plane is diverted to a nearby airport where we stand at the ground for 3 hours. We then head back to AUH (15 min flight). The crew assures us that no flights departed and all connecting flights would still be there. Ground staff guided us to the premium lounge at T1 where the desk clerk told us the BRU flight left already anyway and she would rebook us onto the next flight. Whilst I wait for the rebooking I see the original BRU flight appearing on the screens for departure 13hr. I notify the clerk who denies the screen data but confirms it after checking again anyway. It's ca. 7am at that moment. She tells us to move to the T3 premium lounge. The desk clerk there confirms the 13h departure and tells us to sit and wait in the lounge till the boarding is announced at gate 44. At that moment gate 44 shows boarding for Brisbane. The next few hours I check on a regular basis with the staff for any change (AUH is in total chaos at that time). Each time they confirm the details. At 12h still no boarding and we're told flight is further delayed but they will announce boarding in time. At 13h30 I go to the gate where the screen still says Brisbane flight is boarding. I ask the boarding clerk if BRU is next after Brisbane to which she tells me she is boarding Dublin at that moment and the BRU flight left 30 minutes ago. What happened then is just too much for words to describe. We ended up being moved to a hotel at 6pm rebooked to the next day's Alitalia flight to Rome with a connection to BRU. Arriving in Rome the next day it turns out we're not in the system for the connecting flight to BRU and both Alitalia and SN flights are fully booked. As a last resort I went to the Vueling ticket counter where they had luckely still 3 seats left on the 18h05 flight which I had to pay for myself. So instead of a planned arrival into BRU on 03/01 at 7am we finally arrived at 04/01 at 9pm. Needless to say without luggage. Unless the only other option is going by foot I will never fly Etihad ever again.","","","Business Class","","1.0","3.0","2.0","3.0","4.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Griggs","United Kingdom","2013-04-16","Flew LHR-ADD-ZNZ and return (via DAR). Unable to check in online for every flight as they changed the type of plane for every sector at the last minute. Flight to ADD was fine but we sat near the back of the plane be warned that the crew use the overhead bins for storage of snacks/breakfast items. Towards the end of the flight they closed one of the 4 toilets and had to use that as storage due to the lack of space on the 757. ADD-ZNZ (via DAR) departs from T1 where there is absolutely nothing to do or see. ET do not hand out arrival cards so they have to be filled out once at the airport. By far the worst flight was ZNZ-ADD where they brought out a smaller plane (737-700 instead of 800) which meant the plane was felt extremely cramped as there was a 100% load. Finally ADD-LHR was fine apart from they insisted on serving a full meal at 03.30am and then a small muffin and juice just before landing. From what I saw 60% of the flight didn't take the main meal and slept through. In my opinion it would have been better for them to serve the muffin at 3 am and the main meal for breakfast when everyone was awake.","","","Economy","","2.0","2.0","1.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Clarke","United Kingdom","2015-01-11","Flew with Etihad for the first time in December - Coral Economy - EY 401 Manchester - Abu Dhabi - Bangkok and l would never ever use Etihad again. Seats were by far the most uncomfortable I have experienced very narrow and hard. Sat on 2 flight cushions to attempt to ease discomfort but it didn't make much difference. We had emergency exit seats with extra legroom and just don't know how other passengers in standard seats managed incredibly narrow and I am slight build/slim - heard similar complaints from other passengers. 10 seats across - 3 each side and 4 in middle. Found some of the crew to be arrogant/rude. However was informed that with almost 400 passengers there was a crew of only nine in total! Food never good on airlines but this was disgusting! All in all pretty appalling.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Owen David","Thailand","2015-01-11","Had 4 flights over Christmas with Etihad. Chose them as they were cheaper than Qatar my normal choice. Two moans - I had an outside aisle seat on two legs and it felt very cramped - a cleaver configuration but it does not really work. Came back from London on the A380 and was very impressed and had a window suite which was very good and private. Transfer through Abu Dhabi not too good compared with Doha. Etihad offered turkey on Christmas day flights which was one up on BA. Service was OK but they start well and then loose interest after the initial burst. Would use them again if I could get a window seat and a A380!","","","Business Class","","7.0","3.0","3.0","3.0","2.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Philipp Albert","Germany","2013-04-16","I took a flight from Frankfurt to Kilimanjaro Airport via Addis Ababa. Flight departed at 9.35pm and dinner was served at 00.30 am so one had to decide either to sleep and be hungry or the other way round. In Addis Ababa the connecting flight did not exist anymore and nobody knew anything about it. Half an hour before departure we were informed that we have to take the flight to Dar Es Salaam which stops at Kilimanjaro Airport. On this second flight carry-on luggage which was fine on the first flight had to be checked in.","","","Economy","","2.0","4.0","2.0","2.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Rudis","United Arab Emirates","2015-01-11","Flew from Abu Dhabi to Kathmandu. Flight delayed. Was not able to assign seats online or arrange for chauffeur service on line. Their website is horrible. Tried to call and took 1 hour on the phone to get seat assignment. Trip was delayed with no notice of delay. Cabin crew was average. Service was slow. Seats are not comfortable and little leg room for a business class seat. Easily the worst business class flight I have had.","","","Business Class","","3.0","2.0","3.0","3.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Buehler Marc","Switzerland","2015-01-11","We flew Geneva-AUH-Phuket and back in Economy over the Christmas holiday. The flights to Phuket were pleasant on time and smooth. Service is pleasant food is good and seats are cramped but not more than on other airlines. The way back was less smooth as the flight to AUH was delayed 5 hours due to fog in AUH and we missed our connection. Luckily we got another connection that left AUH to Geneva (also delayed) with a 6 hour transit. While I find Etihad a good airline the problem is the AUH airport. Almost all flights are served by buses there are not enough toilets and the food court offers average food. Also the fact that one needs to stop in middle of the night in AUH instead of going direct exposes the travelers to risks of delays and long transit times. Etihad is still far away from competing with Emirates and needs to focus on having a top quality airport which can handle all its passengers comfortably and fix the systems so that some simple fog does not shut down its airport!","","","Economy","","6.0","2.0","5.0","4.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Menon","Zambia","2013-04-01","Flew Lusaka-Addis Dubai on December 12th and return on Jan 4th. While going was expecting a Dreamliner on both sectors but was disappointed they were 77L's. Was impressed though with the 77L's new aircraft lots of leg room had PTV's but feel that there should be more variety in the in-flight entertainment. Nevertheless it is a big improvement in in-flight entertainment from their 763's/752's. Dreamliner on return leg was excellent. Staff service and meals have always been excellent. Been flying this route for about 7 years and the airline just keeps getting better and better.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","L Tolley","United Kingdom","2013-03-13","Flight from London to Zanzibar with stops in Addis Ababa and Dar es Salaam. There was no inflight entertainment the ground staff were unhelpful and the air hostesses seemed to resent serving passengers. Flights were good in terms that they were smooth good landings and take offs. We had a nightmare situation when leaving Zanzibar- they told us our ticket home had been cancelled and we were unable to get on our flight home. We still have no idea as to how this happened luckily we were able to get on the next flight 12 hours later.","","","Economy","","3.0","2.0","1.0","3.0","1.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Ebai","Finland","2013-02-27","Frankfurt to Douala. Flight fair from Frankfurt to Addis but from Addis to Douala it became a nightmare. We made a stopover for more than 1 hour 15 mins in Malabo which was not stated in the flight itinerary. The crew were rude when I asked why they mention in the itinerary that we were going to have a stopover. The plane was over crowded people kept boarding and boarding until a few didn't have a seat. The seats were very uncomfortable with no air conditioning. I will never fly this airline again.","","","Economy","","3.0","1.0","1.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Nora Dowling","Ireland","2015-01-05","I am disappointed with the service provided from Bahrain to Dublin. There is never enough time to catch the connecting flight in Abu Dhabi and most of the time it results in the bags not making it on the same flight. I was unlucky last week to have to wait in Dublin to collect bags that never made the connecting flight. I will not fly Etihad again by choice and would not recommend.","","","Economy","","2.0","3.0","3.0","4.0","4.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Alain Kupferman","Thailand","2013-02-26","Bangkok via Addis Ababa to Harare and back in business class (if this can be called a business class). Out of the 4 legs 3 were flown on old aircraft's with outdated business class seats (no entertainment malfunctioning antiquated seats reasonable food and friendly service. Return flight from Harare to Addis was late whereby this seems to be a constant feature. All in all considering that the prices are low a reasonable alternative but not to be repeated too often.","","","Business Class","","6.0","1.0","4.0","3.0","1.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Tyrrell","Ireland","2015-01-05","I have used Etihad many times in the past. My flight from Dublin to Abu Dhabi was good and the service at the Dublin lounge is up there with the best - the staff servicing it are a credit to this company. Unfortunately anything of quality was absent after that. Abu Dhabi ground service facilities attitude and bad manners is worse than shocking. Flight departure services for EY408 to Bangkok on the 27th December was an absolute nightmare. Sitting on a bus for more than 40 minutes to get to the plane another 20 minutes waiting at foot of aircraft to board a clapped out 777 which had only one stairway for as many passengers that this plane holds. It took ages to board. Then met by a surly unhappy looking crew that took little interest in their premium ""guests"" - seats worn and tired aircraft showing its age toilets filthy and unkempt. Flight late into Bangkok. The major problem using this airline is it's annoying inconsistency. Excellent flight service at both Dublin airport and onward flight. Nightmare from landing to arrival in Bangkok. Greatest comfort is I still have choices.","","","Business Class","","3.0","3.0","3.0","5.0","1.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Marinescu","Romania","2015-01-05","Not very good. Very poor information as the previous flight to Bangkok was cancelled due to a strike in Belgium. Called 4-5 times to finally get an answer. Service on board poor. Never had my meal preference (on both flights Brussels-Abu Dhabi Abu Dhabi- Bangkok) The flight back to Brussels from Bangkok cancelled - didn't received any info until arriving at the airport. Waited 6hr in the airport for another flight. I don't recommend it at all!","","","Economy","","4.0","2.0","2.0","1.0","4.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","John Coffin","United Kingdom","2013-02-25","LHR-ADD-HRE and HRE-ADD-LHR. I was pleasantly surprised with the efficiency of operations of this airline. All flights left on time or within 10 minutes of it. Comfortable flights but food from ADD seems to include very spicy main meals. Other legs had very good food. One criticism - the ADD-LHR flight only leaves ADD at 01.35 and they then insist on serving dinner (at 03.00). We then got a muffin and tea before landing at LHR. It would have been better to let us go straight to sleep after take off and then give us something more substantial for breakfast. No individual IFE screen on that early morning flight but it did not bother us.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jawad Khan","Pakistan","2015-01-05","This was my second time with Etihad. The route was Lahore Pakistan (LHE) to New York (JFK) USA. I was quite happy with the experience from LHE to Abu Dhabi (AUH) and then AUH to JFK but on the way back from JFK to LHE it was a terrible experience. At JFK boarding gate nobody could hear their announcements as the speaker quality was very poor. Boarding process was not very quick and also they were not really good to handle ~ 250 passengers on gate. Although flight experience was OK from JFK to AUH but upon arrival at AUH they informed that flight from AUH to LHE is at least 12 hours delayed because of heavy fog at destination. It was quite surprising when they refused to provide any hotel room and asked us to spend the whole night in the airport. I had no other option except spending the night on airport chairs after a 13 hours flight. I would not recommend travelling with Etihad Airways.","","","Economy","","4.0","2.0","4.0","4.0","4.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Kevin M Bradley","Canada","2013-01-29","Outbound: YYZ-JNB via ADD. Inbound: JNB-YYZ via ADD and FCO. On YYZ-ADD flight the flight was operated by a brand new Boeing 787 Dreamliner. Window seat was nice. Flight delayed 45 mins. Flight attendants were great food average PTVs were average size and decent. Overall this flight arrived on-time. Addis Ababa airport was nice and clean but not much service. On ADD-JNB flight it was operating with an old Boeing 767. Cabin was dirty tray tables were broken seats were torn apart and PTVs weren't functional. Flight was delayed 30 mins. Cabin crew were nice and food was average again. Flight arrived late. On the return flight on JNB-ADD flight was operated by a Boeing 757. Cabin was fairly clean no PTVs no leg room and food was ok. Surprisingly we were only 5 mins behind schedule. Cabin crew were unresponsive and unwilling to bring extra water. At Addis Ababa airport it was the same experience I had when headed to Johannesburg. On the flight ADD-YYZ via FCO the plane was a Boeing 777. PTVs were the same as the Boeing 787 food seemed better than the YYZ-ADD flight delayed at both ADD and FCO for about 15-30min. Cabin crew was nice but seemed to be purposely ignoring the passenger next to me. Overall my experience with Ethiopian Airlines was mixed up but great. Sure hope to fly them again but not on those Boeing 757 or 767 aircraft.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","R Tsétim Bagana","Canada","2013-01-24","Montreal to Lomé via Toronto and Addis Ababa. Besides the fact that Ethiopian Airlines flights always leave late I have nothing much to complain about. Took the B787 and the B777 for the long trips food is okay and flight attendants nice. Would be nice if people could use credit cards at restaurants at Bole airport. But that's not up to Ethiopian Airlines.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Michael Schade","United Arab Emirates","2015-01-04","AUH-IST return during Christmas. Due to the usual chaos at AUH airport during holidays early check in for Etihad guests was introduced just before Christmas. The deal was that passengers would be compensated with 5000 Etihad guest miles and extra an 5kg baggage allowance. I did it and was told that the miles would be credited within 24h - it's more than a week later now and still waiting for my miles. The flights was the usual Etihad standard total chaos at AUH airport uncomfortable and narrow seats non attentive staff and dreadful food (always the case ex AUH much better ex IST). I expect better from a carrier which claims to be the ""world leading Airlines"".","","","Economy","","2.0","1.0","2.0","1.0","4.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","P Raggett","United Kingdom","2013-01-23","10 December MXP-ADD-JNB with 1hr stopover in Rome. Return leg on 31 December. MXP-ADD 767. Flight on- time food ok but nothing special. PTVs but didn't try them. ADD-JNB 767 similar experience but no IFE. Addis airport is ok with reasonable seating although smoking seemed to be permitted all over. Return leg JNB-ADD was 787 so different experience. Good IFE. ADD-MXP 757. Old aircraft and 1hr delay. Limited leg room. Baggage arrived ok. Generally staff were pleasant. Overall experience was good.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Norah Lilley","Australia","2014-12-31","This yearn we flew to UK and back and Koh Samui and back with Etihad. I don't think we did any sector that would be classed as good. The seats are small and uncomfortable the staff did not seem at all interested in the passengers and we had great difficulty even getting a second drink (would have thought we were alcoholics). On nearly every sector they locked off one of the toilets and this made it difficult as all flights were full. The galley is badly designed as people had to queue for the toilet in the galley which obviously made the crew a bit cranky when they were trying to put things away. I can never understand why they put quite hot curry on flights.","","","Economy","","2.0","1.0","1.0","2.0","4.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Sebastien Fesneau","Mali","2013-01-23","Various trips from KL to Niamey recently from Bamako to Addis Ababa. Flight attendants overall not very friendly and should learn to smile more. On ground staff could be more organized. ET planes are generally old making long hauls very long as inflight entertainment takes you back in time. There are not many options for airlines within/from West Africa there is definitely room for improvement for ET.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brian Nick","Ireland","2014-12-31","Flew EY48 (DUB to AUH) and EY416 (AUH to KL) on December 21st. Check in online was fine and was allowed to change allocated seats to a pair of window seats. Check in was very smooth and they checked our bags all to way to Penang even though our final flight was on a separate ticket. Boarding was very civilised. The flight to AUH was bumpy initially and the captain informed us that it would continue until the North Sea which it did and the crew went about their work. They were friendly smiling and engaging the whole way. Food was good and drinks were also good. Crew answered every call immediately. Only drawback was long bus journey to terminal building. Flight EY416 was with Jet Airways operated by Etihad. A lot of confusion having boarded the bus to aircraft and then waiting on bus for 35 mins and again a further 15 minutes at plane. Once boarded everything was similar to first flight although a marked difference in crew for who it was a challenge to offer a smile. That said they were professional in their approach. Entertainment systems on both flights were good with very good selections of movies and programmes.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Hendri Vorster","New Zealand","2013-01-15","Flew 22 December from Bangkok to Addis Ababa Business class - plane 2 hours delayed. Entering the plane papers on the floor carpets torn the trays of both our seats were broken. A 10 hour flight and no onboard entertainment. The inside was dirty with marks all over and everything was rattling. The hostesses were very unprofessional. At Addis Ababa another delay of 5 hours. The credit card machines didn't work nor the ATM. Came back on 11 January. Same problems but no delay this time. Will never fly with Ethiopian again and will not recommend it to anyone.","","","Business Class","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Walton","United Kingdom","2014-12-31","EY016 MAN-AUH 19 Sept 2014. EY486 AUH-PER 19 Sept 2014. The seating for long haul cramped and uncomfortable. Cabin staff surly and unhelpful. Food the worse I have had on an airline for a long time and I travel every year long haul this is first time and last time with Etihad. The only saving grace was this flight was relatively inexpensive compared to other airlines so I suppose you get what you pay for.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Dewulf Maurice","Philippines","2014-12-31","Flew Economy on 21 Dec Bangkok to Abu Dhabi (on Boeing 777) and then Abu Dhabi - Brussels (on Airbus 330). Having flown many airlines I found the Etihad experience very good. Indeed as many other reviews also underline the Boeing 777 had somewhat less spacious seats than the A330 but was nevertheless much better than many other (and more expensive) airlines. Flights were very smooth - cabin crew seemed to compete for excellence! Will definitely fly Etihad again.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Karen Andersen","Denmark","2013-01-09","From Johannesburg to Addis Ababa and then to Frankfurt. Delayed 3 hours then more and more. Very little information as if they were afraid to tell us. Only one bottle of water during the 6 hours wait in the terrible airport of Addis. The inflight experience was a joke. Slow if any service and simply not a nice trip when finally in the air! Dreamliner it may be but quite like a nightmare!","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","T Scott","United Kingdom","2013-01-08","Flew LHR-ADD-LLW and had a generally better experience than reviews had led me to expect. Firstly cabin crew are excellent as friendly as BA on a good day although a bit less attentive. The first plane the 767 was as old as 767s tend to be. My IFE wasn't working but it was a night flight and I wasn't fussed. Plane was fine overall had the newer style overhead lockers. ADD was a bit basic. Bizarre duty free mostly very small shops. 3 flights went from the same gate but when they announced over the intercom it was impossible to hear and they seemed to send me to the wrong gate. I was the last person on the flight for the last leg! This was a 737. Brand new seats are more basic than Ryanair but otherwise it came with the interior pack and was pleasant enough for 3 hours. Would be getting tetchy after that though! Food was good throughout.","","","Economy","","8.0","3.0","5.0","5.0","1.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Jacobs","Belgium","2014-12-29","BRU-AUH-SGN in business class. Etihad has a competitive price on this route but their product is just average and below the standard of e.g. Qatar Airways. Their business class on the A332 is fairly cramped both seat space and cabin space in general. Manoeuvring through the cabin trying not to disturb sleeping passengers is tricky and I'm just a 1.80m 78kg guy. That same average goes for the food served. Flight crew was friendly and efficient. But the worst is that you have to transit Abu Dhabi airport when flying with them. By far one of the worst airports I have ever visited and I travel extensively for the last 30 years. For some reason they forgot to install a sufficient number of toilet facilities resulting everywhere even in their business and first premium lounges for waiting lines of 10-12 people. That itself is reason to avoid any airline transiting Abu Dhabi.","","","Business Class","","5.0","3.0","4.0","3.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Mohammed Laher","South Africa","2012-12-12","Flew a 737 from JNB to Addis - (5hrs). Not a pleasant experience given the size of the aircraft and duration of the flight. No inflight entertainment I might add. Addis to Guangzhou was a much larger aircraft - 777. IFE was poor. Food was again average.","","","Economy","","3.0","2.0","3.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Harding","United Arab Emirates","2014-12-22","AUH-PER. First time using direct service to Perth rather than via DOH or DXB. The obligatory 90 minute delay leaving AUH negated any time advantage however. Moreover the use of an A330 configured for European services makes for an uncomfortable journey for passengers and crew who appeared to have no dedicated rest area nor do I appreciate receiving the same meal for breakfast as was served for dinner. Only price will tempt me to use again.","","","Economy","","4.0","2.0","3.0","2.0","4.0","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Adam Simmons","Spain","2012-12-10","FRA-ADD-LLW on 26/11 and LLW-FBM-ADD-FRA on 5/12. FRA routes now undertaken with Boeing 787 a very pleasant experience especially as load factor was","","","Economy","","5.0","4.0","4.0","3.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Jeffries","Australia","2014-12-22","Travelled from Brisbane to Singapore on Etihad in November 2014 flying economy. This is the first time I have travelled with Etihad and it will be my last. The seats must be the smallest and hardest I have ever sat on in an aircraft and the room was so bad it was impossible to pick up anything off the floor without belting my head on the seat in front. They were so close it was even impossible to stretch out fully. If I could give a 0 out of 5 for seat comfort I would. Service and meals were adequate and the inflight entertainment was the usual standard for international flights without being exceptional. Avoid this airline if at all possible - there are heaps more comfortable airlines to travel with. I think I would even prefer Jetstar to this one and I never thought I would get a worse outfit than Jetstar.","","","Economy","","4.0","1.0","3.0","3.0","3.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Langford","United Kingdom","2012-11-27","KUL-BKK in economy because it was less than 3 hours. Plane was a 767 and showing its age somewhat. Ashtrays some of which were missing leaving gaping holes in the arm rests non-working smoking and seatbelt lights and to be fair the plane didn't smell particularly nice. One of the TV's was broken and displayed a distorted safety briefing. No headphones provided. Plane had only around 50 people on. Meal was edible and staff seemed friendly to me. Served drinks 3 times on the 2 hour flight without any prompting from myself (Beer was nearly at its expiry date). I would fly Ethiopian again at a push although only as a last minute alternative to being shoehorned into an Air Asia seat.","","","Economy","","6.0","4.0","5.0","4.0","2.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Cairns","United Kingdom","2014-12-18","We travelled in business class on flight EY401 Bangkok to Abu Dhabi 8th December 2014. We travel frequently and this must be at the top of my list for rudeness and lack of professionalism from a flight crew. The cabin director seemed not to have any control or management whatsoever. The cabin must be among the worst for space and comfort. If you can get the same fare with another airline then I would advise you to take it!","","","Business Class","","1.0","1.0","1.0","3.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Cairns","United Kingdom","2014-12-18","We connected from our Bangkok to Abu Dhabi flight (EY401) which was horrendous. However we were pleasantly surprised by our flight EY45 Abu Dhabi to Dublin (9th December 2014). The crew were fantastic attentive professional efficient especially the male crew member. Nothing was too much trouble. The business class cabin is still one of the most cramped we have travelled in but the cabin crew made up for any discomfort.","","","Business Class","","8.0","2.0","5.0","4.0","4.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Joe Crane","United States","2012-11-15","At one time I was a gold member with Ethiopian Air and left due to the poor plane quality treatment of business class customers and staff. This was more before their Star Alliance designation and new fleet. Unfortunately it does not seem much has changed. On the 6 hour flight from Johannesburg to Addis the business class seats barely recline meal service takes most of the flight and there is no personal entertainment system which is standard on most economy flights let alone business. Lounge in Addis which should be their flagship is still overcrowded with slow internet and no priority boarding for business passengers. On the plane from Addis to Nairobi my original seat was taken when I boarded. I asked the flight attendant and simply redirected me to another seat even though I was originally seated next to my wife. Very little room for overhead luggage so the stewardess said she would take care of it. I asked her not to put my bags in the back and she agreed. I look behind and she is already halfway down the plane. I hope the Star Alliance designation will eventually force a higher standard. Until then Ethiopian remains a carrier of last resort.","","","Business Class","","2.0","2.0","1.0","4.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Magennis","Australia","2014-12-18","I had not flown Etihad and booked Sydney - Rome return without viewing the reviews. A few days before flying I did read the reviews and was horrified and really worried! However on both outward and inward trips I can say that apart from the lack of legroom (this is true) I was pleasantly surprised by the cabin crew who were both friendly and efficient the meal choice the inflight entertainment and the on ground services. The seat itself was comfortable and I managed to sleep (it's a gruelling 14 hour flight). Apart from the narrow legroom I cannot fault this airline. It may not be the best but it's OK and well-priced.","","","Economy","","6.0","4.0","4.0","4.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Adrian Johnston","Canada","2012-11-06","NBO-ADD-BKK-HKG in business class on old 767 planes. While I am fully aware that this airline has both 777 and new 787 planes these old 767s are in very poor condition. Broken seats poor leg rest (really no leg rest unless you are very short) and very worn fabric. I travel in Africa and thought that I should start using Ethiopian as a Star Alliance member but this will be my last trip unless I see that I will be on one of the newer planes. I travel over 100K miles each year and this has to rank as my poorest experience.","","","Business Class","","2.0","2.0","4.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","O Lu","United States","2014-12-10","I recently flew Etihad from the US to India and Maldives. Overall a very disappointing experience. While three of the flights were unremarkable / average for business class three of them were downright abysmal. Among other things Etihad doesn't seem to comprehend the concept of on-time departures - all six flights were delayed by an hour or more. Yes it happens but 6 times in a row?. The Jet Airways aircraft have seen better times and this is Etihad's way of making an entry into a new market. The airport in Abu Dhabi especially Terminal 1 is awful. Three of my six flights all international involved a bus service and a hike up the stairs. The flight crew were a major disappointment on most flights - they try but in most cases don't come close to the class and experience of world-class airlines (e.g. Singapore Asiana Cathay). In 20 years of flying for business I never had to wait 10 minutes for a flight attendant to answer a call. In the end my conclusion is that regardless of how much money Etihad spends it can't buy class / elegance - perhaps one day they will get close however I don't think that day is near.","","","Business Class","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Ned Hopkins","United States","2012-10-18","ADD-GDQ-LLI-ADD on Bombardier Dash 8 one class service. All three flights were on time and full. Inedible sandwiches and the usual drinks were provided. Despite the lack of competition Ethiopian tries hard and does a good job.","","","Economy","","9.0","3.0","5.0","2.0","0.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Ned Hopkins","United States","2012-10-18","IAD-ADD on B777 ADD-FCO-IAD on B787 both in ""Cloud Nine"" (business class). Service meals and snacks excellent flights on time (despite a two - instead of a one-hour stop in FCO). The main interest in these flights was the return on a B787 ""Dreamliner."" The plane did not seem quieter than the B777 and it was no more comfortable. There was no window in Row 4 on other side of the business class cabin. All 30 seats IAD- ADD were occupied 22 of 24 ADD-IAD.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Poddar Subrata","Saudi Arabia","2014-12-10","I had the most disappointing travel experience with Etihad. I travelled from Jeddah to Narita and back last month and still regretting the decision to fly Etihad. The business class beds on the Abu Dhabi-Narita sector is the narrowest that I ever travelled in. What was most apalling and disheartening was the arrogant attitude of the ground staff on my return journey from Narita. As I had a 9 hour transit time in Abu Dhabi we had requested hotel accommodation. We had got a written confirmation that hotel accommodation was to be arranged on arrival at Abu Dhabi. However when we reached Abu Dhabi at 5am - we were told that there was only 1 room (we were 3 business class passengers) available! The staff refused to entertain or make any efforts - their simple response was their system says 1 room. When we wanted to speak to Duty Manager - we were told he will be available in an hour and will meet us in the Lounge. There was no sign of Duty Manager until 8am! We were finally given rooms in the Airport Hotel at 930am. When I sent a complaint on the airline website the responses did not even attempt to explain why they could not provide rooms after confirming or why the Duty Manager never showed up. Instead they appeared irritated by the complaint and added insult to injury by unilaterally closing the communication. Welcome to business class travel!","","","Business Class","","2.0","1.0","1.0","4.0","4.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Lhan","Australia","2014-12-10","Never again. Brisbane-Abu Dhabi-Heathrow. 6 foot tall seats are absolutely ridiculously spaced. Staff beyond rude. Terminals at Abu Dhabi are awful. Will never fly again.","","","Economy","","1.0","1.0","1.0","4.0","2.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mansour Alkhuzam","Kuwait","2014-12-10","I flew from JED EY312 to KWI EY305 via AUH. The Boeing 777-300ER was from JED to AUH. The inflight service was excellent attitude of the crew was friendly. My stop-over in AUH was about 4hrs I went to the pearl business class lounge it is the most luxurious lounge I have been too. My next flight EY305 on the A340-600 which is unusual because Etihad airways operates A320s to KWI. EY305 was also fantastic. The only thing that I did not like is that the A340-600 seats are still the old business class. Overall I enjoyed my flight.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","N Siebenbuerger","Germany","2012-10-08","Frankfurt to Dar Es Salaam via Adis Ababa. The staff was friendly. I got a vegetarian meal without any problems although I didn't order it in advance. The entertainment was okay we had an individual screen for the long flight. I was able to get some sleep as we we're flying overnight. On our way back one of our bags didn't arrive in Frankfurt but it was sent to us directly the next day. I would travel with Air Ethiopia again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Nige Brink","United Kingdom","2014-12-10","I flew from LHR to AUH in business with Etihad. It's been years since I have been to T4 and I was surprised with the changes and improvements. Check-in was super-fast. I was given an invitation card to use the Gulf Air lounge as the Etihad one is closed for refurbishment. Fast-track security was quick and I was airside in about 3 mins! Like most airport terminals there are loads of shops but I made my way to the lounge. The lounge was nice and I was welcomed at the reception desk and given a slip of paper with the wifi code. Plenty of space and great views of aircraft. There is a staffed bar and the barman was happy to mix up any cocktails if he had the ingredients. The champagne and port were both nice. The toilets seemed much better than the ones in BAs lounge in T5. In fact everything about the lounge - including the staff - seemed more welcoming. Lunch was being put out in the food area. Fairly good selection and it was tasty. I got to the gate after most passengers had boarded so don't know if priority boarding was used. Found my seat and was offered a choice of champagne water or fruit juices. Had the champagne and it was nice. I found the seat very comfortable. Food is served when you like. Mumm champagne served once airborne and it was cold and fresh. It did look like the individual cabin crew on each aisle were a bit stretched especially as each order is taken for drinks fetched from the galley and then served. Looked like a lot for the crew to do in a full cabin and with the result that it took a while to get topped up. The food was delicious. Just the right amount and very tasty. The IFE was ok. Arrivals at T3 was fine though the priority tags on the bags didn't seem to make any difference. I waited about 45 mins for my case. The limo service to the hotel was great. All in all a great flight and I'd definitely fly with them again.","","","Business Class","","10.0","5.0","3.0","4.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Shetty Siddharth","India","2014-12-10","Economy class from Abu Dhabi to Bengaluru. As I was in Dubai my pickup point was in Etihad Airways office in Dubai where I was able to check-in early with my baggage. Travel to Abu Dhabi airport in the Etihad bus service with the boarding pass. It was a 3.5 hour flight quality of service was good and the food was aesthetically pleasing. Blankets provided and inflight entertainment seats were comfy.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Maraey","Egypt","2014-12-10","Roundtrip flight from Cairo to New York JFK with connection in Abu Dhabi. The problem happened with returning flight from JFK to Cairo specifically the second flight from AUH to CAI. The flights was supposed to take off at 00.50 24th November 2014. We boarded the aircraft but we stayed 2-3 hours due to fog after which we were transferred back to the airport. The fog cleared at around 7am. Nevertheless there was no real updates about the flight. The flight took off at 1:00 PM after 12 hours from the designated take off time. After 13 hours travel from New York and 5 hours transit in AUH was only offered a meal. No hotel provided. We were forced to wait 12 hours expecting take off at any time making a nap risky. I'll never book with Etihad again.","","","Economy","","1.0","3.0","1.0","4.0","4.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Bernard van Zijl","South Africa","2012-04-30","Flying on a 737-700 for 5 hours to SA was not a pleasant experience 118 people crammed in an air taxi does not resemble a ""Spirit of Africa"". The worst is however that you have a captive market as there is no other alternative to Addis Ababa - a pity.","","","Economy","","1.0","2.0","3.0","3.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Clarke","Ireland","2014-12-10","DUB-DEL via AUH. Staff onboard recognized me as a Gold member on both legs without prompting them which had been hit and miss last few trips. It is always a nice touch when they do that. In general the staff were all good - friendly helpful and professional. The flights were on-time and went smoothly for the most part. The only issues that I had related to New Delhi arrivals. For some reason there were no foreign entry cards available to any passengers on the AUH-DEL flight and I was told at the immigration desk that I had to get my own card fill it in and cut the queue again which made me feel uncomfortable. They should have these on the flight. I have noticed this issue before where sometimes they have the cards and sometimes they don't.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Johanna Perinet","France","2012-04-26","Paris to Zanzibar with a connection in Addis Abada (Economy). Nights flights both ways. Average experience: flights on time flight attendants quite friendly and helpful lounge at T1 in Addis doesn't really deserve its name but free wifi everywhere T2 is much better but very crowded. Food onboard was average - nothing special. Equipment onboard quite old and should be renovated. Zanzibar-Addis had a stop at Dar El Salam for 1hr the temperature was like being in a sauna. TV screens and the choice of movies very poor.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Lilly Daly","United States","2012-04-24","We were booked on a flight that never existed flights were up to 1.5 hours earlier than times provided by ET luggage delivered to wrong terminal but nobody would go outside to collect it because it was raining - everything was soaked through. ET and other reps could not say if planes had landed or not at T1 and was laughed at when asked for help. Flight attendants never address people out of their seats kept shaking me awake on overnight flights for food service even after I put my sleep mask on. Honestly when issues are brought to the attention of an ET rep they genuinely don't seem to care. And they really don't care about competition. I will never fly them again.","","","Business Class","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Currie","China","2012-04-21","Sheba miles redemption Business Class ticket Guangzhou-Bangkok. At the airport told flight was going direct from to Addis to Guangzhou and I would have to travel 4 days later. I explained this was not acceptable - I had a connecting flight from BKK the following day and a hotel booking in BKK. After some time and genuine effort from ground staff was rebooked on China Southern flight the next morning (in business class). Agree with other comments that ET has no place in Star Alliance. Only worth considering if your plans are very flexible.","","","Business Class","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Thomas Hecker","France","2012-04-20","FRA-ADD-MBA return in economy. Mixed experience. FRA-ADD not too bad. Lounge at T1 in ADD barely deserves it name. T2 better but crowded. Bad Internet access. Flight attendants not very friendly. The tapes that fixed some overhead compartments curtains etc on 767 were already faded. All flights pretty much on time.","","","Economy","","5.0","2.0","2.0","4.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A de Gruiter","Australia","2014-12-04","2nd time flying with Etihad and found that the seats are getting smaller legroom disappearing and squashing in as many people as possible into the plane. Very disappointing and uncomfortable flights. The food was disgusting and a lack of beverages was rather disappointing. The airline crew were in a hurry to get everything done so they could disappear.","","","Economy","","4.0","1.0","3.0","2.0","3.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Mci","Hong Kong","2012-04-16","Flew on points from Hong Kong to Bangkok (first leg of their flight to Addis) in business class. The upholstery was threadbare the console in the armrest was broken the footrest fell off when I adjusted it and the video monitor was unwatchable. The plane was half empty so there were plenty of flight attendants but after the meal was served they disappeared. How they obtained Star Alliance status is a mystery.","","","Business Class","","1.0","2.0","2.0","2.0","1.0","","","0.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Stanley","United Kingdom","2012-04-08","London to Addis and internal flight to Dire Dawa. A mixed experience. The London to Addis return flight was ok. It flew near enough on time. The 767's are a little old and tired but no worse than on BA. Not much recline on the seats. The staff were good and the food looked reasonable. The local flight was on a fairly modern Bombadier Q400. Both outbound and return flights were delayed.","","","Economy","","2.0","2.0","4.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","N Hall","Australia","2014-12-01","Melbourne - Abu Dhabi to Frankfurt and return. The flight between Abu Dhabi to Melbourne return is long painful and uncomfortable. The leg room on this flight was terrible and I would hate to be a tall person. I will not fly Etihad again on long flights and would rather pay more money and fly a different airline. I think Business class would be the way to fly with this airline or if they had Premium Economy.","","","Economy","","2.0","1.0","2.0","2.0","3.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","H Hussain","Canada","2014-11-20","Overall very disappointed with Etihad service. The seats were uncomfortable food choice was not good considering 14 hour flight to Toronto. I found the crew arrogant and unprofessional. Etihad has stopped including wet tissue in meal tray a very cheap move by them.","","","Economy","","2.0","2.0","2.0","1.0","4.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Bart Goossens","Ghana","2012-04-04","I flew from Accra to Addis Ababa and on to Brussels. The food wasn't special but the service was friendly. Overall not bad quality for the price paid. I will fly them again.","","","Economy","","7.0","3.0","5.0","2.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","I Chapman","United Kingdom","2014-11-20","First time flying Etihad. Took four flights in total Manchester-Abu Dhabi-Nairobi and back. Really pleased with all sectors of this flight. I had requested a special meal on all four sectors and this was served to me. On one flight the snack box contained meat sandwiches and I'd requested vegetarian - the flight attendant instantly swapped it for a crew vegetarian meal. I was really pleased with this. Flying Nanny is a great idea. Crew immaculately turned out. The service was great. All flights had blankets pillows full meal service (even on 4 hour flight). A world apart from US carriers and the budget airlines currently in the UK.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Paul Keene","United Kingdom","2014-11-20","London to Brisbane on 6/10/14 and returned to London from Perth on 3/10/14. After reading some of the reviews on this website I was fearing the worst. However everything was OK. The planes left and arrived on time. The service was fine. Drinks were available when needed. The meals were OK - no worse that any other airline economy class. Booking in luggage was easy and the staff were polite. My only gripe was that seats on the 777 from London to Abu Dhabi were a little cramped and the flight was full. I am over 6ft tall but I managed OK. The big upside was the cost of the trip. London-Brisbane-Perth-London (4 flights) cost £753.","","","Economy","","7.0","2.0","3.0","3.0","3.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Olgiati","United Kingdom","2012-03-22","Mombasa-Addis-Heathrow. Like two separate airlines one excellent the other best avoided. MBA-ADD in a 737 offered great seats average snack charming crew. In ADD separate van as promised took J class pax to terminal. Cloud 9 lounge is huge but stuffy and overcrowded. Worst boarding procedure I've experienced all pax at gate before time but staff created chaos. Awful old 767 to London - like stepping back into the 80s. Two seats I tried were broken no proper IFE ancient central TV monitor woken for identical snack as on local Mombasa flight refused it unable to understand FA's English. Crew charming but looked slightly embarrassed by it all.","","","Business Class","","5.0","3.0","5.0","3.0","1.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Dan","United States","2012-03-01","DC to Addis return. Also took some domestic flights as well. Inflight entertainment was good and leg room not bad given to my height. Food was edible and we had several meals. Crew members were very nice and quick to answer call lights. Our domestic flights were very good compared to domestic flights in the US. Food was good and price very reasonable. ET needs lots of improvements when it comes to customer service.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","W Kimmel","United States","2014-11-20","Sao Paulo to Abu Dhabi then Abu Dhabi to Mumbai. I fly United internationally a lot from the US so I was eager to compare my first Etihad flight. I was in Economy on the A340 for both legs. Things didn't start off well. The check-in process in Sao Paulo took a full hour. Told that their system was running extremely slowly that day. Both flights were late taking off. About a hour each. The communicated progress pretty well. Food was good headset very nice blanket and pillows good quality and the entertainment options were good. I lucked out and had an entire row of four seats all to myself so I was able to lie down. I was disappointed by one of the flight attendants during the service. Despite the flight not being crowded she was quite surly. Dishing out drinks without even looking at the passengers terse frowns all around. The other flight attendants were fine. United gets poor marks for service but I think the service I experienced on board was comparable or less good than what I usually get on United. It's just one flight though. They collected headsets and turn off the entertainment way before the flight ends - 40 minutes. I can understand collecting the headsets but why turn off the movies so early? Will I fly Etihad again? I don't see why not but it wasn't the most amazing experience. Perhaps my expectations were too high since I'd heard and read so many good things.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","H Simon","Germany","2014-11-20","EY 8 from Frankfurt to Abu Dhabi. Seat pitch a bit poor. Food served average. Entertainment system ok.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Baldwin","United Arab Emirates","2012-02-24","Dubai-Addis Ababa-Johannesburg return. Flights on time. Planes from and to Dubai were modern 777 with excellent inflight entertainment on individual screens. Plane from Addis to Joburg return were old 767 with no AVOD. Food good from Dubai and Johannesburg and poor quality for flights originating in Addis.","","","Economy","","6.0","4.0","4.0","3.0","4.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","W Sasnett","United States","2012-02-10","This past week flying Addis to Washington DC our 17 hour scheduled flight turned into a 30-hour nightmare. Communication from the cockpit was nearly non-existent. They ran out of drinks and the toilets were filthy. Our delay included 3 hours on the tarmac in Naples (with no exit) and 9 hours on the tarmac in Rome waiting for fuel. At no time during the excessive delay were we offered a chance to exit the plane. We missed our connecting flight(s) home.","","","Economy","","1.0","1.0","2.0","3.0","4.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","G Slade","United Kingdom","2012-01-26","Flew Business Class from Kinshasa to Addis Ababa and onto Bangkok. I have had better quality entertainment and food on Economy Flights of other airlines. The inflight entertainment was a shared TV and showed one awful movie. On my flight to Bangkok which was an 8 hour flight we had one awful meal in total and even though we arrived at 8 in the morning we got no breakfast not even a cup of tea/coffee! It's very unfortunate that I have to return back using the same airline as the ticket has already been purchased but I will never use them again.","","","Business Class","","1.0","1.0","3.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Glossop Ross","Australia","2014-11-17","Perth to Sao Paul on Etihad via Abu Dhabi. Now economy travel is pretty basic on any airline. We had some positive and some negative experiences on this trip. The positives well the flight was delayed leaving Perth by about 4 hours how can this be a positive? Well flights can be delayed we received some food vouchers and when I complained about some consequential costs to us of this delay the customer relations people on the internet were very quick to respond and to offer compensation and they followed through. Negatives the communication at the airport could have been better (the ground staff were pretty invisible) all people want is some information about what is happening and know when the plane will depart having someone around taking the questions is the best way to keep people happy. The real negative was the legroom. I am comparing economy to the economy of other airlines on the trip we took and we travelled on 5 other airlines in economy. It makes quite a significant difference to the comfort of a long distance economy flight. The in cabin service on the two sectors was variable in quality and sometimes (in the evening ) you had to wave your arms to get some water or attention. It is a good airline and they were responsive to my concerns for which they get a 10 out of 10 but really tight legroom makes for an uncomfortable flight. I would fly with Etihad again probably not on such a long leg as Abu Dhabi to Sao Paulo.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","P Yagnik","India","2012-01-06","PNR-ADD-BOM. Pointe noire to Mumbai via Addis. Wrote to reservations for a special meal request the reply was prompt and helpful. At Pointe Noire airport requested a window seat was given aisle seats on both sectors instead. Leg room from PNR-ADD was terrible. I was given a fruit meal which was nothing but an apple and a few slices of watermelon. Some of the cabin crew on this sector was polite but some of them were rude and disinterested. 45-50 mins before landing in ADD I went to ask for a glass of water. While one of the crew was about to hand over a small bottle of mineral water she was told off by a colleague and asked to give a glass of water from one of the taps. The inflight magazine was missing from the seat pocket. The flight from ADD-BOM was better. Again I got the requested fruit meal and was identical to the earlier one. This time the aircraft and legroom was much better. Each seat had an inflight magazine headphones etc. Entertainment was from overhead screens. All flights were more or less on time. I am a frequent flier on ET and their service has remained the same over the years. You can never be sure of consistency it depends on the cabin crew.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Ryan Knox","South Africa","2012-01-06","Johannesburg to Rome. Cabin staff were friendly. Had a 30 minute transfer time and Ethiopian had procedures in place to make sure passengers made it to the next flight. The seats were comfortable and the food good.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Rohit Raj","India","2014-11-12","DEL-AUH Travelled on A300-200. The check-in process was below average long queue with only 3 check in counter opened for large number of Economy Class passengers. The handling agent staff were poor - shabby uniform and very low on personality. The flight was on time. The seats were comfortable on-board mobile network throughout the journey wifi equipped. I received the special meal which I had requested at the time of purchasing ticket. Flight attendants were attentive and took good care of all passengers including kids.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Baughman","United States","2014-11-12","EY130 and EY131. Etihad has 2 really great features that I'm not aware of from any other US-Middle East carriers. First if you buy a business class ticket there are times when you get a chance to bid for a first class seat upgrade. Maybe its for Gold members and I have upgraded with pretty modest bids. Second you clear US customs in Abu Dhabi so you enter the US as a domestic passenger. I fly out of Washington Dulles the absolute worst US gateway and not having to get stuffed in a ""people mover"" waiting a half hour for the entire plane to cram on the bus and then get dumped into immigration after a 14 hour flight is incredible. This airline has really improved dramatically. AUH airport has its issues including a new premium lounge that is still too small. Attentive staff everywhere.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Diana Zanon","Australia","2014-11-12","Just returned from America via London 4 legs on Etihad business class. Quite disappointed no MUM champagne on any of the flights (food was very good) staff service was terrible. Offered nothing for 2.5 hours when we got on in Abu Dhabi (even in economy they can do better than that). The girl was slow and sullen serving. On one leg plane was late leaving Abu Dhabi so missed out on pampering in the lounge on the ground. In New York lounge was full no seats no service awful food.","","","Business Class","","5.0","4.0","3.0","3.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Mhajan","Kenya","2012-01-04","Nairobi-Addis-Delhi. The planes are old and dirty. There was no personal inflight entertainment system on the seats and the common TV had nothing better to show but some boring documentary. Food was terrible but the cabin crew were attentive and polite. Our return flight Delhi to Nairobi was a prop aircraft very uncomfortable terrible food.","","","Economy","","1.0","2.0","5.0","2.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","S Greenhalgh","Zambia","2012-01-04","We checked in at Heathrow and had no problems check-in opened more than 3 hours early and the queue was short given 5 desks were open. We were however asked to sign a declaration that we knew we would be required to pay £10 per Kg above 7Kg of carried on baggage. Having read previous reviews of this 'scam' we were prepared and most things were sent as checked in luggage. On boarding we realised that the 7Kg limit including duty free was not a 'scam' but a bare necessity as the plane was so old it did not have the overhead locker space to deal with the modern traveller. There is no onboard entertainment. Transit in Addis was ok plane arrived on time and the connection was smooth. Overall we left on time and we arrived on time at a reasonable price.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Muthu-Krishna Prakash","Australia","2014-11-12","Perth to Athens return in economy and we were pleased with the service of ground staff at both ends who assisted us with access to the lounges at the airports. In the plane the seating was fine and so was the entertainment. We were seated around row 30 in both directions and at meal times choices of meals had run out by this stage. The onboard staff were polite though very abrupt with their mannerisms. The flight was smooth and punctuality was great. As a Velocity member I will continue to fly with Etihad into Europe as I was pleased with the whole experience. There was a discounted offer to purchase a Business Class seat however at the end of our holiday 900 Euro each on top of what we had already paid was a lot. As a Platinum member perhaps a further discount may have enticed us. Economy seats could have had a footrest built in to help with the long flight. IFE sound was poor - I could not reduce the volume and there was a lot of background noise. It is also important to keep us hydrated irrespective of which seat you are in this did not happen unless one asked.","","","Economy","","8.0","4.0","2.0","2.0","4.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","R McConnochie","Australia","2011-12-30","We booked months in advance but Ethiopian cancelled that flight at the last-minute and charged an exorbitant last-minute fare to change to the next scheduled flight. They showed no interest in retrieving the luggage that they'd jettisoned nor in forwarding it to our hotel once they did arrive. Desk staff were reluctant to seat the two of us together preferring us to each sit between strangers. Ordered vegetarian meals were not provided. Avoid this outfit if possible. Cabin staff helpful and went out of their way to to provide alternative meals.","","","Economy","","3.0","3.0","3.0","4.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Cooper","Australia","2014-11-06","Terrible for economy passengers! I flew business class with Etihad in 2012 - business class was bearable but when I flew in economy in Oct / Nov 2014 it was the worst airline I have ever flown with. The cabin staff attitude towards economy passengers is poor. My husband and I pressed the button once to ask for a drink and the stewardess looked inconvenienced by us. We paid $5000 AUD for the two of us to fly to Dublin and back and it will be the last cent Etihad ever get off us. The inflight entertainment that they brag about hadn't been updated so the movies / tv shows / documentaries that the magazine promoted didn't match what was actually offered - instead we had to watch old movies old tv series and the ""latest releases"" in the movie section were at least 12 months old. The seats are uncomfortable.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Ron Kuhlmann","United States","2011-12-28","The domestic flights departed on schedule despite rather chaotic airports and ATRs were well kept and the crew friendly. ADD- IAD flight in Business also very nice and attendants was thoughtful and efficient. The seat in B777 but has fewer position adjustment than some others and took a bit of fiddling to get right but was comfortable. The food was tasty and served real style. The lounge in ADD is far too small for the evening traffic and by about 21.30 there was standing room only. The fact that we arrived in IAD almost 2 hours late was never mentioned.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Butt Khurram","United Kingdom","2014-11-06","Manchester-Abu Dhabi-Islamabad return. A great experience. I am a single father and was travelling with two little children. All four sectors were fully booked. My children were given kids goody bags on all four flights. All flights were on time. Transit in Abu Dhabi on both occasions was very smooth. Our flight attendant on MAN-AUH (25/10/2014 morning flight) deserves a medal for an excellent customer service. Similarly on AUH-MAN route(02/11/2014 early morning flight) staff were very professional and helpful. Our overall experience was awesome. We have already booked our next flights for February half term.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Thaba Tsotsi","Australia","2011-12-14","RUH-ADD-RUH and domestic sectors (Gonder Lalibela). Cabin crew not particularly attentive or helpful. Check-in fast and efficient both RUH and ADD. Chaotic boarding on ADD-RUH due to two aircraft being laid on for the same flight/dep time. Inflight ok and as expected. Airfare competitive and convenient dep times. Domestic: on time efficient clean aircraft no hassles. Fares/seats available at very short notice.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Julie Marland","Australia","2014-11-03","We flew economy from Sydney to Dublin via Abu Dhabi and then from Paris to Sydney via Abu Dhabi in October. The in-flight entertainment is great personal screens and a wide variety of entertainment choices. The seating is incredibly tight and uncomfortable. I had to sit on my travel pillow to alleviate the discomfort. Regarding food service my daughter had ordered the gluten free meal but on both long haul flights there was nothing for her first meal. Something was scrounged up by the second meal but that is a long time (over 10 hours) without any food and no one seemed concerned. It is hard to get any assistance from the flight attendants but that is understandable as there are only a few of them and a LOT of passengers to deal with. We managed an upgrade to business class on the shorter flight from Paris to Abu Dhabi and I must say here is where Etihad shines. The attendants were attentive and helpful. Once again there was no gluten free meal available however something was put together straight away. The seats are wonderful (with inbuilt massager) and a real sense of space is created. This flight was a thoroughly enjoyable one. Unfortunately business class is not within our budget.","","","Economy","","2.0","1.0","2.0","1.0","5.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Adugna","Kenya","2011-12-13","ADD-IAD-ADD and ADD-NBI. I found it an enjoyable flight full of inflight services. Crews are very co-operative and providing all the necessary support when requested. There was enough information as to the status of the flight once it took off.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Paul Emil","Germany","2014-11-03","Flew economy Berlin-Munich-Abu Dhabi-Bangkok. Considering the low price everything was very good. Legroom ok meals acceptable flights on time entertainment very good. Abu Dhabi airport is old and less attractive than other middle east airports but who really cares about these expensive shops and restaurants?","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Beard","Australia","2014-11-03","Flew MEL-AUH-MAN-AUH-SYD on EY461 and EY450 respectively earlier this month. Overall the Etihad experience was just OK. We found the 3-4-3 seat configuration on the 777-300ER to be cramped and not particularly comfortable especially if the person in front put his or her seat back. The AUH to SYD leg was on a A340 which didn't feel as cramped (2-4-2) although I found the seat to be harder. Meals were average and of standard fayre but my wife found all of her pre-ordered vegetarian options to be very poor. The IFE was acceptable. Cabin staff were OK but nothing special. Abu Dhabi airport was transited with ease although we remained within Terminal 3 throughout. Flight delays were minor. If price was the sole determining factor I would recommend Etihad however on this overall experience I know there are much better options to be had elsewhere.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","B Ankur","India","2011-11-25","An awful experience from New Delhi to Lagos. No proper arrangement for entertainment seats are small and uncomfortable. Staff did not respond to call buttons. I will not recommend this airline.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mick Smith","Australia","2014-11-03","Flight 487 Perth to Abu Dhabi flight 83 Abu Dhabi to Rome flight 84 Rome to Abu Dhabi and flight 486 Abu Dhabi to Perth. 25/9/14 and returned on 23/10/14. The flight was fantastic left on time arrived on time all connections were very smooth. A very good service and certainly gives the people in WA another option. One negative was in board entertainment was out dated with very old movies to watch. I would recommend Etihad and will be using them on my next trip.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","James King","Australia","2014-11-03","BKK to AUH to MEL. BKK to AUH in J. AUH to Melbourne in F. First sector was ok as usual Etihad flight was delayed arrival in AUH ok very unfriendly airport and immigration staff. AUH to MEL driver to pick me up at 19.00 but turned up at 18.00. Check in F 4 people sitting or sleeping there a bad business card for the Airline. F-Lounge closed due to renovation. Very unfriendly staff at the Airport including immigration officers. Boarding fine and again 75 minute delay in departure. This airline is no good if you do business as most flights are delayed. F Class service is very mechanical nothing you would write home about. The food was acceptable. The seat is extremely hard. Conclusion Etihad is an airline who invested money in other airlines but has not after so many years brought there on house in order. I missed a number of connections (with no assistance) in the past nothing to write home about and very little features and benefits. The Airport is a mess the staff are extremely unfriendly.","","","First Class","","2.0","1.0","2.0","2.0","2.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","W Oswald","Ethiopia","2011-11-18","International flight from Washington DC to Addis Ababa. Food exceeded expectations. Even in Economy class we were given 2 choices of food. The plane was delivered one month before and was brand new. The entertainment centre in front of you was touch screen and had a wide selection of popular movies music and more. A blanket was provided along with a sleeping mask amenities and a choice of magazines. Towards the middle of the flight flight attendants set up stations along the plane with different sodas and other drinks.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Kirkman","United Kingdom","2014-11-03","Flew MAN-AUH-KUL then MEL-AUH-AUH-MAN. First flight delayed 4 hours missed our connection to KUL we was put on a flight later that night this wasn't any good to us as we had booked another airline to fly us to SYD and would have missed that flight. We was put on a coach to Dubai and had to fly MH DXB-KUL really good service on MH. We made our connection with 13 min to spare. Service was very slow and if you pressed your call button it was just ignored food wasn't that good only good part was AUH-MAN. The staff on this flight were really good. Not many new films on E-BOX I normally fly Emirates and will be sticking to them. All in all very bad experience.","","","Economy","","4.0","3.0","2.0","2.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Eelco van den Heuvel","Netherlands","2014-11-03","AUH-DUS EY 23 Oct 26. Better than Air Berlin on the outbound flight. Better seat pitch better entertainment better food. Love the fact that they give you a snack bag soon after departure at 2.15 am and a full breakfast short before landing. AB does it the other way round but who want's a full meal late at night? Flight attendants EY friendlier too so I suggest AB learns from partner EY. Just didn't understand why online check-in is not possible for this route. It's 2014 EY!","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Chris Stoever","Germany","2011-10-17","FRA-ADD-ZNZ. The journey started with pure typical African choas at check-in. Later at the gate I was upgraded into Business Class but onboard kicked out by cabin crew (according due to mishap by Lufthansa ground crew). Second try in Economy Class. Everyone was given headphones for the IFE until the crew realized that this aircraft IFE system was broken - they knew before as the safety demo was done already manually! After dinner-service and duty free the lights turned off - lights on shortly before for landing. After 7hrs flight no breakfast at all just a muffin and a glass of juice served. Best part the crew come around during breakfast to collect the used headphones (there was no usage!). Transit in ADD a nightmare always only 1 toilet after security per terminal not per Gate or Flight etc. Flight to ZNZ better shorter flight but much more food - problem all food from ADD was in very poor condition - like texture taste smell. I think Ethiopian Airlines is not ready yet to enter Star Alliance - and a lot of work has to be done!","","","Economy","","2.0","","","","","","","4.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","R Bourgault","Canada","2011-10-04","EBB-ADD-BKK return in Business Class. Check-in at EBB was easy and fast however as most of the time the check-in in BKK was horrible. It took me over 1 hr 20 mins to check-in at Cloud Nine Counter as there were many non-Business Class passengers using that counter with too much luggage and many with no confirmation. Restriction on Cabin luggage should be reinforced as many have too many bags suitcases etc. Food and service in Business Class is very good but entertainment is poor old and often non functional. Also many seats need to be refit and fixed as they do not recline or leg rest broken.","","","Business Class","","6.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Terry Jarvis","Uganda","2011-09-13","EBB-ADD-EBB. They are punctual with clean aircraft with pleasant staff. Food in Business or Economy is excellent.","","","Business Class","","7.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","S Balala","Kenya","2011-09-11","I would have rated them a good airline apart from the fact they fly international routes with a propeller aircraft dash 8. I flew Addis to Mombassa route on this aircraft for 3 hrs and it was awful the seats were small hard and did not recline. I could not describe the relief when we landed such aircrafts are only for short haul domestic flights not lasting more than 30 minutes to load international passengers on a 3 hour flight on such an aircraft is to have a total lack of consideration for your passengers.","","","Business Class","","","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brenton Bulmer","Australia","2014-10-31","Took 4 flights with Etihad in October Perth to Abu Dhabi Abu Dhabi to Rome Paris to Abu Dhabi and Abu Dhabi to Perth. My wife and I were on our honeymoon and these flights were such a disappointing way to begin and end our honeymoon. Check-in at Perth airport was fine and easy but I think that was simply because we were the first in the queue. There was no control around boarding in Abu Dhabi or Paris it was simply get in line and walk on the plane most airlines will board based on rows so that there is not a hold up inside the plane but Etihad don't seem to grasp this concept. Our flight from Paris was delayed in departure by over 1 hour because the plane was late yet we were not informed of this until 30min after we were supposed to board. The food on all 4 of our flights was almost inedible on our Paris to Abu Dhabi flight the chicken that was served to me was cold and we actually had to ask for our meals as the staff bypassed us completely when we complained we were told they thought we had already been served. When we got to the gate in Abu Dhabi on our return flight we were told that we either had to leave our duty free purchases from Paris behind or have them added to our checked baggage because it was an Australian Government regulation when we argued with Etihad staff and showed proof of what the government regulation actually is they denied it and said we either had to leave it behind or check it in. Luckily our duty free purchases made it onto the plane as checked baggage but we were not impressed. 3 of the planes we flew on were A330 the toilets on these planes were certainly smaller than usual on an A330 and I have flown on quite a few. The Boeing 777 we flew on kept having the overhead storage compartments open during flight so obviously the plane required maintenance which had not been undertaken. The only good thing about this airline was the on-board entertainment selection. Everything else stunk I will never fly this airline again and would never recommend it to anybody. In hindsight we should've paid the extra couple of hundred dollars and flown Emirates.","","","Economy","","3.0","1.0","1.0","1.0","3.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Starkie","Bahrain","2011-09-05","BAH-ADD-JNB return in Economy. Bahrain to Addis good flight on time with good service new 737 (800). Some confusion when changing in Addis with tight schedule. From Addis to JNB old 757 with little room for carry on baggage causing problems for passengers arriving on the plane last. However good on time flight with decent service. Return leg delayed again due to carry on baggage not fitting onboard. The baggage problem delayed take off causing very tight connection at Addis and no transfer of hold luggage which only arrived 24 hours later at Bahrain. One criticism is that Ethiopian would not deliver the late baggage to me and I had to return to the airport to collect it causing some inconvenience.","","","Economy","","6.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Speziale Fabrizio","France","2014-10-31","I traveled in September 2014 from Paris to Abu Dhabi and back. Very poor food onboard. Terrible staff service on ground especially at Abu Dhabi airport which is one of the worst airport I have never been. I was highly disappointed by Etihad as I was expected a good service comparable to other airlines of the Arabian Gulf.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Stringfellow","Australia","2014-10-31","SYD - AUH. Business class. Great flight. Very attentive crew and really nice food. New Sydney lounge staffed by keen polite people. The whole process was really impressive.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Alissa Tesic","Lebanon","2011-09-01","Addis to Lebanon and the crew were awful. Considering I was flying Business class there was little to no service and definitely not worth the price paid.","","","Business Class","","","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Field William","Australia","2014-10-31","Etihad Flight EY460 - Abu Dhabi to Melbourne. Flight was 1 hour late leaving Abu Dhabi - 40 minutes late arriving into Melbourne. Meal service (dinner) was very slow. Cabin staff were even slower collecting trays after the meal service. Many passengers got up and took their finished trays to the galley. Inflight entertainment via personal TV screens was quite good providing an ample selection. Seat comfort was OK (hard) but leg room seemed to be better than other airlines. Breakfast (second meal) was average. Cabin staff were mostly friendly without being effusive.","","","Economy","","6.0","4.0","2.0","3.0","4.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Eelco van den Heuvel","Netherlands","2014-10-31","AUH-DUS EY23 on 26 October. Not clear why we could not check-in online for this route. Got a prompt answer from the service desk though when I asked about it. Not a big deal since check in at Abu Dhabi Airport was a breeze. Overall a much better experience than the outbound flight with partner Air Berlin. Better legroom better entertainment program better headphones and better food. Liked the fact that they didn't serve a full meal at 2.30 am but a snack bag and a full breakfast just before landing (Air Berlin did it they other way round) so you can get as much sleep as possible on this 7 hour flight. Much friendlier staff than AB too. So maybe AB could learn from EY.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","S Harshavardan","India","2011-08-30","Business class from Mumbai to Addis and Addis to Harare the service is good but nothing special the hostess are friendly the check-in counter staff are courteous and food was hot and tasty. Baggage was on time so no complaints. From Harare to Addis and Addis to Mumbai the check-in staff were arrogant the inflight service was bad the food was not served on time and was cold. I was served non-veg even though I had specifically requested veg and not to forget the baggage reached me after 3 days. So the good experience in Business was ruined with that of Economy.","","","Economy","","3.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Field William","Australia","2014-10-31","Etihad flight EY461 Melbourne to Abu Dhabi 20/09/2014 - Economy. The flight was about 40 minutes late leaving Melbourne although arrival in Abu Dhabi was close to being on time. Meal service was slow. Quality of the meal was average. It took a very long time for cabin staff to collect meal trays after serving the meal. Cabin staff were generally friendly and helpful. Inflight entertainment via in-seat TV screens was quite good offering a reasonable selection. Seats were not particularly comfortable (hard) although leg room seemed to be better than on most airlines.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Field William","Australia","2014-10-31","Etihad flight EY97 from Abu Dhabi to Istanbul - Business Class. Cabin crew were friendly and welcoming. A glass of fruit juice or Champagne was offered on boarding. Meal service (lunch) was efficient and providing a nice choice. Quality of food was very good. Wine offered was also very good. Entertainment was the same offered in economy but personal screens were larger. Seats were very comfortable.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Anders Pedersen","Denmark","2011-02-23","KGL-NBO-ADD-BKK B737/B767-300. Departure from Kigali rescheduled and delayed one hour on which I was not informed despite being registered in all systems. Suddenly included a most unnecessary stop in Nairobi making a saving as they combine 2 flights to one with the discomfort of far boarding passengers. Business Lounge in Kigali a joke - given a budget by Ethiopian of 10 USD to purchase food and drinks. As food alone costs 10 USD all drinks are on one’s own. First time in life I have experienced such limit. Addis to BKK on time. Special meal ordered was not acknowledged but happened by chance to make a good match with days menu (2 options). Wines very sparse basically only 1 option of each red white and champagne which is on the lower side on business class. Lounge in Addis T2 acceptable with pro and cons. Food good plenty conservative. No cheese were offered. Entertainment provided no choice. Staff friendly willing to learn and proactive.","","","Business Class","","6.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Field William","Australia","2014-10-31","Etihad flight EY514 from Amman to Abu Dhabi 18/10/2014. Flight was late leaving Istanbul. Fruit juice offered on boarding. Meal service was satisfactory but with limited choice. Quality of meal was satisfactory but not exceptional. No wine offered during meal service. I asked if I could have a white wine which was provided but it was not chilled. Cabin staff were obliging but not overly friendly.","","","Business Class","","7.0","4.0","3.0","3.0","4.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","N Hopkins","United States","2011-01-23","ADD-GDQ-ADD. Seating one class 2x2. Vegetarian sandwiches close to inedible. Decent selection of non-alcoholic drinks. Both flights on-time. Friendly attentive service given the short one-hour flight time.","","","Economy","","8.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","N Hopkins","United States","2011-01-21","IAD-ADD-IAD business class on B777. Comfortable seats angled lie-flat. Friendly attentive service. Excellent meals and snacks good selection of drinks. Non-stop IAD-ADD on the return a one hour layover at FCO. Only seven 7 out of 34 seats occupied IAD-ADD and only ten occupied ADD-IAD.","","","Business Class","","9.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Anders Pedersen","Denmark","2011-01-15","BKK-ADD-KGL B67-300 and B737. BKK departure on time. Departure from Addis 3 hours delayed due to mechanical error” (change of aircraft). New terminal 1 in Addis starts now to operate all regional flights but is far from geared to it yet. It is under construction no internet Tax Free of 12 sq m size. Airport monitors misleading as they just report everything to schedule and oppress or hide delays pretending that all departures are on time. Same route also delayed the following day by 1 hr 30 mins. Lounge in Addis acceptable with pro and cons. Onboard : a solid old fashioned business class concept like for the same airline 15 years ago. Seat very limited recline no personal IFE but does not make much difference as there is hardly any IFE anyway. Wines not up to standard and not those on printed on winecard. Food good and plenty. Choice of beers and cheese good with a variety of excellent Ethiopian products. Entertainment provided no choices. Staff friendly very neat service-minded proactive.","","","Business Class","","6.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Kumar","India","2010-12-30","DEL-PEK-DEL Business Class. Outbound check-in surprised to find that there was no dedicated check-in for business class. Boarding was swift and departure on time. Boeing 757-300 was not appropriate for 7 hour flight to Beijing. The product was outdated with old recliner style seats arranged 2x2 with decent legroom and was clean and well-mantained considering the age. IFE from mainscreen was poor and a problem on a day-time flight. Two meals were offered - hot canapes inedible and out of place even in economy class. FAs attentive and professional. A few hours later lunch was served which was much better with generous portions and good quality. Arrival in Beijing was without any hassles. Beijing-Delhi check-in was a mess in spite of a dedicated business class counter - unfriendly and inept staff. The whole process took over twenty minutes. Old Boeing 767 with the same seats but PTV's - IFE choice was limited with 3 movies running on loops. Hardly inspiring considering AVOD being a norm now even on many regional carriers. The dinner was of a high standard. The real issues came when I landed in Delhi. In spite of a new terminal Ethiopian had no clear signage as to where the bags were being delivered. Subsequently upon finding the correct conveyer belt I discovered my priority tagged luggage had not been off-loaded with the conveyer belt showing bags delivered for the flight. The same was with another passenger on the flight. Ethopian Airlines staff could not be found and when we finally found one we came across one of the most unhelpful and petulent staff I have come across. The person was firstly dismissive stating bags would come in later until we had to show him the screen on the conveyer belt. Finally he picked up his cell phone and dialled someone asking for two black bags. No attempt was made to check on the baggage ticket numbers. Finally we waited another ten minutes until he stated that it was time for him to go home and the bags would be delivered. We had to involve the customer service desk at Delhi airport who were helpful and ensured that we were attended to. Planes old punctuality good and inflight service excellent but the outdated product poor ground handling at Beijing and Delhi are major negatives.","","","Business Class","","5.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Tejasvi Addagada","India","2014-10-28","It was a pleasant onboard experience with Etihad except for excess baggage charges. To start with the ground staff was inviting cordial and pleasant. I had to carry an excess of 9 KG of baggage for which I had to shell out around £235 which was a shock to me. I tried to suggest that my existing miles could be used to increase the baggage allowance but the systems did not have the capability. The manager provided me with a discount of 1KG which I was not satisfied much with. The meals served were impressive service was fine inflight entertainment largely remains the same across all airlines so not much of a takeaway here. I have read many reviews on leg space being cramped up on the BLR-LHR route but I found it comfortable based on me being 5'11.","","","Economy","","7.0","5.0","5.0","5.0","4.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","F Bent","Canada","2010-12-28","Bahir Dar to Addis Addis to Lalibela return and Addis to London pleased with the service. They gave a lunch on domestic flights - better than in Canada. My complaint would be the lack of an individual TV screen on Addis-London flight but I rarely use the IFE.","","","Economy","","8.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Kooij","Australia","2014-10-22","BKK-AUH-AMS on 1 Sep 2014 AMS-AUH-BKK on 18 Sep 2014. Passengers will fly Etihad and discover: uninspired cabin service narrow seats rude cabin staff (yes coming from a Dutchman) poor on-time performance an absolute joke of an airline hub have written a separate review on the Airport headings. When you pay extra for exit row seats legroom don't sit in the window seat. It has a horizontal bit of door perfect for stretching out your legs (shoes removed of course) but the stewardess will wake you up by shaking your shoulder forbidding you to do this citing a safety issue with the door. There is a sticker on that door bit saying “Do not sit here” something I was not doing. Meal choice was run down to one choice only every meal. The seats on the B777 were painfully narrow painful for me but particularly for the overweight lady being wedged in the chair next to me. Will I fly this airline again - no thank you. Garuda was a much better experience and at least the Jakarta airport personnel were endearingly inefficient by smiling a lot.","","","Economy","","3.0","2.0","2.0","3.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Joyce Vera","United States","2010-12-27","One of the worst long distance flight experiences I have had. IAD to Addis Ababa return with an additional 3 Ethiopian domestic leg. Not one flight left on time with absolutely no explanation from Ethiopian. Return flight from Addis to Washington DC left 3 hours late which resulted in missing my connections. I was advised that someone from Ethiopian would be available upon arrival to rebook my continuing flight. Not only was no one there it took another 3 hours to finally get some help from them and then they were so slow I missed the connection they booked me on. 4 people inside the Ethiopian office and 3 of the 4 doing nothing except talking on their personal cell phones. Inflight experience wasn't much better. My TV monitor had no sound the monitor in the empty seat next to me didn't work at all and I left my flight attendant light on for 4 hours and not one attendant ever responded to it. The only positive comment I have is their 777 coach class was comfortable.","","","Economy","","6.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Richards","United Arab Emirates","2014-10-22","Flew LHR-AUH-LHR EY12 and EY11 during October. Just under an hour check in a slow moving queue at Terminal 4 as the online check in facility was not available. Slightly late departure from London and I found the 777-300ER cabin layout cramped in 3-4-3 configuration the actual seat was reasonably comfortable. Entertainment selection was good with responsive touch screen system and good headphones. The biggest let down for me was the cabin crew they did not really provide any ""good"" service or smiles the male crew in particular I found quite arrogant and more concerned about how they looked. No water runs offered by the crew throughout the flight you had to go to the galley. Return flight to London over an hour late departing and once again I found the crew lacking completely no tea or coffee was offered to me with the breakfast and when I asked the attendant for one he looked at me like I was being a complete pain. Would try not to use Etihad again unless they were very cheap compared to other airlines.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Searle Wendy","Australia","2014-10-22","We flew from Sydney to London Heathrow. First part of the flight was code shared with Virgin Australia. This was a 14 hour flight to Abu Dhabi and was fantastic. Unfortunately that's where it ends. From Abu Dhabi to London was dreadful. The seats were so small that one felt claustrophobic. My husband and I were in the middle and aisle seat. We had a well built young lady sat next to us who also filled in half of my husbands seat. (He sat in the middle). The food was horrible. As it was a night flight we were given a breakfast bag consisting of a bread roll filled with meat an orange popper and a fig filled cake. Breakfast was served about 2 hours before landing and not only looked unappetising but tasted it too. On the return journey back we had the same kind of flight to Abu Dhabi which once again was dreadful. The flight attendants all looked miserable and the service was so slow. The empty meal containers were not cleared away for ages and nobody seemed interested if you rang for service. All in all I would not fly Etihad again. I have flown both Emirates and Cathay Pacific to the UK and will return to them.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Richard Cross","United States","2010-12-14","LLW to TLV via Addis. LLW to Addis in 737-700 bit delayed but flight was positive. Business Class seats in 737 superior to those in South African Airways and lack of entertainment. Food was good. ADD-TLV in B757 business seat was old style food good and staff cordial and attentive. Surprised how Addis airport remains a smoking facility. Airport very basic.","","","Business Class","","6.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Allen","Australia","2014-10-22","Terrible experience with Etihad. Booked 5 business class seats Sydney-Abu Dhabi-Cairo return for family with 3 children. Thought it would make the trip easier as younger 2 kids only 5 and 2. Also Business promised overnight hotel accommodation in Abu Dhabi so we justified the huge expense and thought we'd travel in style! Every leg we were seated separately including putting the 2 year old next to strangers. Just assumed I guess we would have seating together. After first leg refused to change seating for other legs. Refused - told we had to wait until on the aircraft and for attendants to approach other passengers to change. Watched anxiously on every leg as they seated and settled every other passenger before they would try to get my kids near us. Arrived late at night after long flight into Abu Dhabi from Sydney expecting hotel room. Airport almost deserted eventually found long line of weary travellers waiting for single attendant. Waited in line for 2 hours with children and adults close to hysterical by then. Eventually reach end of line and are told no booking made for room for us - then later found. Kids in separate hotel room on another floor! Unable even to have adjacent rooms. Service in plane polite but hardly existent. Bell would expire before attended. Twice sent feedback to Etihad. First not even answered second approach through social media got quick request for details which I provided. Response then was not an apology but ""disappointment' at my negative 'impression' of their superior service and well trained staff. They assured me that just because I didn't get my 'preferred seating' (as if I'd just wanted a window seat rather than to be near my children) they win awards for their 'inspired' experience. Would never fly Etihad again!","","","Business Class","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Ewing","Australia","2014-10-22","Flew to Perth - Barcelona return and in July with Etihad booked through Virgin including business class on last leg Abu Dhabi -Perth. But Virgin won't give us any points or status credits blaming Etihad. Very poor code-share arrangement and we will be taking this issue to consumer affairs since it is counter to Virgin's website statements. I have read elsewhere that others have had similar experiences.","","","Business Class","","1.0","3.0","3.0","2.0","2.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","K Nicklin","United Kingdom","2010-10-30","I will never travel Ethiopian Airlines again. After a technical fault with the plane on our return journey home the plane was delayed and we missed all our connecting flights. The Cabin crew were rude check in staff made numerous mistakes on our boarding passes including wrong time for boarding. They just repeated the programme on the onboard video as it was a long flight.","","","Economy","","1.0","","","","","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Keith Rogers","Canada","2010-10-30","Business class Lusaka to Addis. Old Boeing 767 with 25 year old business class layout - very old and very tired but a lot better than steerage and price not bad. Jet needs to be put out to pasture - the shake on takeoff unbelievable even for a B767.","","","Business Class","","5.0","","","","","","","4.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","W Turnbull","South Africa","2010-10-22","Johannesburg to Bangkok return with a stopover. Was the worst flight experience I've ever had. Out of the 4 flights not a single one left on time. Staff were generally unfriendly and unhelpful. Addis airport is about as basic as they come. The inflight experience was dismal. Cant remember the movie played but I do remember the picture quality is awful and the audio is out of sync. On my return trip I was delayed by over 24 hours and we were booked into a hotel for the night. The hotel was the only good part of the experience. For the delay we were given a 300 dollar flight voucher which I will not use regardless how cheap the flight is. Terrible airline.","","","Economy","","","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Salman Khan","United Arab Emirates","2014-10-20","I flew LHR-AUH-LHE the flight from LHR to AUH was ok the food was fine and the entertainment was fine too however the flight from AUH to LHE was awful we were made to sit in the plane for two hours while the passengers from connecting flight boarded the plane. There was no choice in meal rice with chicken there were three pieces of chicken in the whole meal and the desert was a small chocolate bar! I fly Emirates usually and made the mistake of taking Etihad not again.","","","Economy","","3.0","3.0","3.0","1.0","3.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","K Thebe","United Kingdom","2010-10-15","Flew to Johannesburg from London via Ethiopia return. Quite impressed by the hostess hospitality. Food good journey was smooth. The downer is no individual Inflight Entertainment. For the price it is a pleasant airline and I wouldn't mind using it again. When I got to Heathrow I couldn't find my luggage but within 2 days it was delivered to my house intact.","","","Economy","","8.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Gebara","United Arab Emirates","2014-10-13","Am a frequent traveller on both Etihad and Emirates and Etihad are way ahead in service friendliness tasty food and making the experience memorable compared to Emirates which has become stale rude poor tasting food and nothing special. Flight from Dusseldorf to Abu Dhabi (Business Class) - A330. Check-in in Dusseldorf was smooth and straight-forward. No Etihad lounge but can use Air Berlin (not very good lounge). Toilets small dirty and shared between a number of airlines. Boarded flight but departure was delayed slightly. Must commend Etihad staff as the flight was superb - excellent food excellent service attentive and friendly. Seat comfortable but prefer the window seat as it offers more privacy than the aisle seat. I have now travelled with Etihad 8-10 times this year and their standard has certainly improved and continues to do so. Well done. The only comment I would say is that the inflight entertainment although was good on this flight it was not very good on the outward and previous flights.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","3.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Garware","India","2010-10-12","BOM-ADD-LLW return except on return leg had a 2 day stopover in ADD. On the outward journey BOM-ADD flight was delayed so I almost missed my next connection. Flight left at 6.30 am (1.30 hr delay) so had no sleep so can't comment about food entertainment as I was so tired that I woke up directly in ADD upon touchdown. ADD-LLW-ADD which was supposed to be direct both the times we halted in Lubumbashi Congo DR! Due to this both times we arrived later than scheduled. LLW-ADD flight left 1hr before scheduled departure time! Getting visa on arrival at ADD was a joke and after that there was a long queue for customs clearance. It took 1.15 hr mins to get out! But staff courteous and food was not bad. Was so fed up that I paid and upgraded to Business for last leg (ADD-BOM). Old 757 Economy looked terrible Business food and service was good.","","","Economy","","3.0","","","","","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Genders","Australia","2014-10-12","Flew business class Sydney to Abu Dhabi. Couldn't fault the experience. Flew cattle class Abu Dhabi to Sydney and couldn't find anything good to say about the experience apart from the fact we actually made it back. Food appalling service almost as bad. My review is based on the economy class flight.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","F Harle","Tanzania","2010-10-06","DAR-ADD-LHR Business return in Economy - this will be the last time I use the carrier. A 13 hour delay in Addis (cargo door couldn't be closed) - was not their fault - not giving us any information (captain came on over 2 hours later whilst we were sitting on the runway to say he thought we were all asleep and didn't want to wake us up!) certainly is their fault. Handled very badly. Return legs economy - ground staff at Heathrow are a complete joke.","","","Economy","","2.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Ros","Australia","2014-10-12","Flew return Melbourne to London. This was my first Etihad experience and was unsure after reading some reviews but was pleasantly surprised at the efficiency. Only a slight delay on my return flight but I didn't mind because it decreased my stopover in Abu Dhabi. Quick and efficient check-in friendly staff. Having always flown Qantas or SIA I decided to give Etihad ago and would definitely travel with them again. I consider myself a low maintenance passenger so rarely ask the cabin crew for anything but did notice that they were not particularly friendly or helpful to other passengers. I rarely eat on a plane and so can't really comment on the food but it looked like usual plane fayre.","","","Economy","","8.0","3.0","2.0","2.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Majid","Malaysia","2014-10-12","We flew KUL-AUH-ZRH that was operated by Etihad and the service was good. Coming back via ZRH-DUS-AUH-KUL was complete hell because we had to use Air Berlin and Jet Airways. Paying full-frill fare with 1/3 journey by full- frill airline and 2/3 journey using budget airlines means Etihad has brought air travel to a new level of mockery.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","D Hopkins","South Africa","2010-10-03","This has to be the worst airline I have ever flown. From late departures to no luggage at destination to late arrival missing connecting flights and spending the night on a bench (No accommodation at midnight) in Beijing. Just a mess from start to finish. The toilets were nothing but disgusting. On return to JNB our luggage was left in Addis with not a sole from the airline to give an explanation. Not the aircraft we were supposed to use but a 737 which I don't think can carry full pax and luggage and be able to carry the fuel on the leg Addis to JNB - so leave the luggage behind. The irate passengers was something to behold. Never again I say.","","","Economy","","1.0","","","","","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Parry","South Africa","2010-10-03","ADD to JNB today. Staff at check in were friendly. Flight was good (service food on time etc) but what a shock when we arrived in Johannesburg and were told that none of the passengers luggage had been loaded. Only the crews luggage and that of passengers who had hand luggage that was too big to be accommodated was on the carousel. We were given no explanation as to why our luggage had not been loaded. It is interesting that the crew were not inconvenienced - only the paying passengers! This is not a way to treat customers - there may have been good reasons for why the plane flew without our luggage but it would have been good manners for the Captain to have informed us of the situations during the flight (or on landing): the reasons for the decision to fly without our luggage and what steps would be taken to remedy the situation.","","","Economy","","5.0","","","","","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","McDonell Kate","Australia","2014-10-12","SYD-LHR early September 2014 and return early October First Class. What a waste of money. We had travelled twice before with this airline to Europe in Business class and once in First Class but never again. The food service airport lounges and entertainment were very second rate. Their first class boasts that they have an in-flight chef but he does nothing other than heat and supply the food already mentioned in the menu. Nothing special and what meals we did have were almost inedible - although we had particularly requested seafood the only seafood was baked salmon. Years ago lobster tails but no more. The staff were very pleasant. The seats that turned into beds were not as comfortable as we had in Business and the noise from the aircraft was so bad that we ended up trying to sleep with noise cancelling head phones on. One entertainment unit did not work properly and had very little choice for any TV or movies programs. The staff could not fix it. Also the selection left a lot to be desired as it seemed to cater well for children but not adults. When you have a 14 and 9 hour flight you need a good selection. The first class lounges in both Sydney Abu Dhabi and London were all shared with Business and all were every full. We were advised at the time that the First Class lounges were being 'renovated' - and in both London and Abu Dhabi the queue for the ladies was very long. So much for the extra attention and privileges we should have been accorded with the extra money paid for First Class - non-existent. How this airline gets to be the so-called ""Worlds Leading Airline"" beggars belief.","","","First Class","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","J Currie","China","2010-09-30","HKG-Addis return business class with stops in Bangkok in both directions. Ancient B767s but old style business class seat surprisingly comfortable and was able to sleep. IFE pretty much non-existent. HKG-Addis had personal screens in business class which did not work so movies played on large screen at front of cabin. On return flight no pretence of personal screens or IFE of any kind and no films shown anywhere on the aircraft. Service friendly responsive and unobtrusive and superior to North American airlines. On return leg I was the sole business class passenger on Bangkok-HKG sector and my priority bags were the very last to arrive at the carousel. Price is good but I would only use this airline again if traveling to Addis from Asia as the schedule is very convenient.","","","Business Class","","6.0","","","","","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Young","Australia","2014-10-05","BNE-SIN in Business was very polished. The crew were attentive and friendly the wine of high quality and generous. The food was very good. A330 cabin was comfortable and the flight went quickly. Departed and arrived on time bags waiting for us and the limousine pick up was an added extra. Flight home was overnight and not nearly as good including the food which was plentiful but bland. Decided not to eat and slept comfortably on the flat bed instead. Overall for my first flights with Etihad I was impressed.","","","Business Class","","8.0","5.0","5.0","4.0","0.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","C Blackwood","United Kingdom","2010-09-26","London Heathrow to Lusaka via Addis and Harare and back from Lusaka to London. Return journey very good particularly Lusaka-Addis leg where the plane was half empty. Staff were helpful and friendly. Trip out from London not so good took off about 9.30 but didn't get meal until 12.30 then took another hour to clear away before switching down cabin lights for sleep. But after reading the reviews it was better than I expected.","","","Economy","","7.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Bourne Denzil","United Kingdom","2014-10-01","AUH-LHR on B777. I was asked by the cabin crew to change my aisle seat to a middle exit row sea with another pax. Wish I hadn't. The exit row seats while offering leg room are very narrow. The snack pack offered on the early EY11 departure was sufficient just before sleeping. The pre-landing breakfast was OK. It was a shame one isn't able to use the great IFE gate to gate.","","","Economy","","7.0","3.0","5.0","5.0","5.0","","","5.0","1"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","Andrew Greene","Canada","2010-09-19","IAD to LUS via ADD in economy class return with a side trip to ZNZ. Inflight entertainment system worked only 20% of the time. Flights were all late by at least an hour with no explanation. Flight attendants were rude. The air conditioning broke while we waited for over an hour in 35 degree heat on the runway in ZNZ. Overall a very poor experience.","","","Economy","","3.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Rose Penhale","Canada","2014-09-28","EY141 to Toronto - Sept 23 2014. Flight attendant ignored me (seated by window) a few times as they brought snacks and drinks to the two men beside me. I had to speak up and do a hand signal for them to attend to me. The light call for an attendant was ignored for over an hour that I had to flick the switch on and off after that to even get their attention as I was just too parched and finally when they showed up I had to asked for 2 full glasses of water. It was pretty slow service all along. Even retrieval of food trays took ages. The meals were unappealing compared with other airlines I've flown with previously - and 2x they did not give me an choice but just gave me whatever. I do not know why and at this point I could not care - as I feel I have a better choice of airlines in the future.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","2.0","0"
"ethiopian-airlines","/airline-reviews/ethiopian-airlines","Ethiopian Airlines customer review","A Molenberghs","United States","2010-08-28","Ethiopian Airlines was the worst travel experience I have ever had. Dubai-Johannesburg and back via Addis Ababa for the World Cup. The outbound flight was late missed our connection so had to stay overnight in Addis. Missed the first day of World Cup opening ceremony and game. On the way home no luggage when we arrived in Dubai. Two pieces turned up after a few days one was declared lost after 40 days. The customer service is terrible the flights are always late and the Business Class we travelled was the worst business class I have ever flown with.","","","Business Class","","","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","B Tunnicliffe","Australia","2014-09-19","August 8th 2014 left Brisbane for Manchester. Our first leg of the flight to Singapore was very uncomfortable seats too narrow and hard and when the person in front of me decided to recline well that was it I knew we were in for a very long flight. It was the same again from Singapore to Abu Dhabi the food was not much better attendants were very good. The last leg did improve from Abu Dhabi to Manchester as it was a bigger plane. Will not use them again.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Althani","Qatar","2014-09-17","Upgraded from business to first class I wish they had not. I have a problematic lower back - the First Class suite is very private but the seat gave very little lower back support and for me the business class seat is more comfortable. The staff on board were very attentive and helpful the Chef came and saw I was not interested in the meal options so he offered to make me a Teryiaki Chicken which was delicious although the Pumpkin Soup was lacking in both consistency and taste. The cooler wasn't working on the personal mini bar and those two drinks were undrinkable. The entertainment system was good - it had a few nice classics and also a very good selection on new releases . We arrived with a ten minute delay into Abu Dhabi from Paris CDG but my connecting flight into Doha was delayed by an hour because a few passengers checked in their luggage but did not make the flight. Etihad has excellent on board service but airport services baggage handling and crisis management really let their passengers down!","","","First Class","","6.0","1.0","5.0","5.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Newton","United Kingdom","2014-09-17","LHR-AUH-BKK-AUH-LHR. I'm realistic about what to expect in Economy I'm a budget student traveller after all but the service was so indifferent on all legs of the journey. All flights were delayed by at least 2 hours luckily they all had a large amount of connecting passengers so the following flights were held for us. Food was terrible I've had a lot better in economy on Qatar and Emirates. Cabin crew were ok nothing more nothing less no one smiled no one cared never really experienced such indifferent service from crew on any airline. Last time I flew Etihad was in 2010 on the same route and they were great they seem to off fallen hard. I'll stick to my trusted Qatar next time.","","","Economy","","3.0","4.0","1.0","2.0","3.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Matthew McGrath","United Kingdom","2014-09-17","LHR-AUH-SYD return. Just returned from a trip to Australia. The chauffeur pick up worked well and the lounge at T4 was very good. Staff very attentive. On A340 on both outbound legs and food and wine of good quality. On the way out visited the crowded lounge in Abu Dhabi but managed to have a shower and the staff helped find me a place to sit. Inbound first leg on code share Virgin Australia. Etihad seats far superior as every seat has an aisle access. On the Virgin flight (777) I had a window seat and had to climb over the passenger next to me when he was sleeping. Pleasantly surprised to find the new premium lounge was opened in Abu Dhabi on the return leg. Staff very welcoming and lounge at least 3 times the size of the old one. Food and wine again good on return legs. My only criticism is that the entertainment on offer is nowhere near what it is on Emirates or Qantas.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","F Weeren","Oman","2014-09-17","Flew (August 24) MCT-AUH-GVA. A320 plane supplied for the MCT-AUH flight was tired filthy and should not be in service without a complete cabin redecoration. Seats were stained carpets filthy and the seat pitch was best designed for circus midgets. We were delayed 30 minutes at MCT with absolutely no explanation in English perhaps one was given in Arabic. In AUH I hurried to my next gate for the AUH-GVA leg of the journey I made the plane which pleased me. The A330 was noticeably cleaner although the seat pitch was still better designed for research monkeys than human beings. After being rushed on board we sat for quite a while until someone from the flight deck finally explained that there had been an oil spill on the airport and that we would be sitting another two hours at the gate until the runway was open again. Being a sound and reasonable man I understood why passengers could not be let off the aircraft again. Water and paper ""hot towels"" were their only attempt at service in 150 minutes? Their first step should have been prompt announcements in both Arabic and English explaining what was happening then informing us that we would be served beverages and that the inflight entertainment system would be turned on. Food served was a joke on this flight - first a snack (late night flight) consisting of awful sandwich rollups with the advice that we would have a ""full breakfast"" an hour before landing in GVA. The full breakfast was tired and ridiculous - nothing approaching a full breakfast anywhere. Upon arrival at GVA I was one of about a half dozen passengers whose baggage hadn't ""made the flight"" despite 150 minutes extra time at the gate. It took three days to get my bag to me. Now let's turn to the return trip flown two days ago from ZRH-AUH-MCT. In ZRH we were boarded promptly and the aircraft another A330 was cleaner than the A330 from AUH-GVA. That sort of tells me that you need to better supervise or replace your cleaning staff at AUH your home airport. The flight was not full so there was room to spread out which many passengers did immediately after ""boarding completed"" was announced. We pushed back with Swiss precision on the dot. Food served was delicious plentiful catered by Swissport/LSG. In AUH I made my way to my departure gate in another Terminal weaving through what have got to be some of the longest walks in any airport anywhere. Luckily here and there were moving sidewalks although these were usually clogged so I was actually worried I would miss my connection in the relatively short transfer time allotted by Etihad of only 70 minutes between flights. I needn't have been worried. After reaching the gate it was again a story of sit sit sit. No explanation. No communication from the airline. Suddenly almost an hour late we were rushed onto the bus to the aircraft. The air conditioning was not on. After 10 minutes of waiting there was a terrific lurch and air conditioning came on. On the (same) plane familiar conditions - filthy tired upholstery dirty carpets ridiculous seat pitch. And again we sat. This time however the captain communicated with us in excellent English. He didn't provide any explanation for the delay but at least gave us accurate estimates of when we would actually take off. And he apologized which surely must have been regarded as unusual by the crew as they seemed shocked when he did so. The only silver lining in this very cloudy tale? This time the delay must have been enough time for my luggage to make the flight.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","James Ross","Australia","2014-09-14","I travel at least four times a month with my business around the world and I was excited and also nervous after reading the reviews of prior guests in using Ethiad. The route was Perth to Manchester with the normal stop over. Well what I can say is that the below reviews are spot on. The seat is far too narrow I'm 6ft and weigh 84kgs and I struggled in the seat compared to the other major airlines very disappointing. The meals were ok but again I've had better economy food the soup was running down the side the fish was well over done etc however the breakfast into Manchester was good. I will not be using this airline again for the money paid I wish I had stuck to the normal trusted airlines that deliver.","","","Business Class","","3.0","2.0","3.0","2.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Kumar","Australia","2014-09-14","I flew Etihad for the first time this August because I found an incredibly cheap fare. I flew 4 sectors and I was pleasantly surprised and pleased with the overall service standards. The aircraft's were clean and everything worked well. Most importantly the toilets were clean on most sectors. Very disappointing that passengers dirtied and water clogged toilets on the Istanbul - Abu Dhabi sector. The IFE was adequate even though I found it repetitive during the 3 week period. I feel the content should be changed every 15 days. I had ordered special meals AVML and was served on all 4 legs. However I also found that the person in charge of menu planning needs to look at a little change. On all 4 legs I was given Green lentils in the salad. I am sure a little more variety will not cost anymore. On one leg I had a Green lentil salad and a yellow lentil dhal curry so two lentil items in one meal. On the AUH-MEL sector the flight took off 2 hours late. The boarding commenced late and were kept seated in the aircraft for over an hour. Were advised due to congestion. Still a 2 hour delay is unacceptable without a good reason. We arrived at least 1 hour late in Melbourne. If the fare is reasonable I will fly Etihad again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Seymour","Australia","2014-09-14","Flew Brisbane-Singapore-Brisbane. Hard uncomfortable seats freezing air conditioning inflight entertainment not working on return leg couldn't turn it off! My first flight ever was delayed over an hour waiting for it to come from Abu Dhabi. Was supposed to be contacted for an apology of sorts nothing. Back to Qantas I go.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Janet D Hansen","United Arab Emirates","2014-09-09","Took the Jet Airways operated by Etihad Airways flight from JFK on Sept 5th Business Class. Was told that the flight would be just like an Etihad Flight. No such luck. The layout of the seats in Business Class is completely different. Privacy of the seats is less and the middle seats cannot be combined like the normal Etihad cabin layout. Next the menu - All the entrees and appetizers were Indian. The ice cream which they served from the all day dining was quite inferior. No steak or sandwich choices like the flight to the USA a couple of months earlier. No Wifi on the plane as an option either. Choice of videos does not seem to be quite as extensive but not sure on this.","","","Business Class","","2.0","3.0","5.0","2.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Albasini","United Kingdom","2014-09-09","LHR to Abu Dhabi. Thurs 14 August EY 12. Abu Dhabi to LHR Thurs 28 August EY 17. Check-in at LHR was fast and efficient flight left 1 hour late (approx) female flight attendants were sullen and any normal request eg asking for a glass of water was met with a disapproving look. Service was slow food ok although the cafeteria service was advertised as a choice of sandwiches we were just given 1 which was almost thrown on to our trays. The return flight was completely different service was efficient and with a smile and any request answered in a professional manner.","","","Economy","","3.0","3.0","1.0","3.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Malik Qadeer","United States","2014-09-09","On July 1 2014 travelled with family from JFK to Islamabad Via Abu Dhabi. At JFK there were long lines to check in. Luckily our sky cap was able to get us checked in right away. We had checked in online night before but it did not matter. Flight was full. Food was mediocre. However during the flight cabin crew were pretty good in service. This airline needs to improve quality of food if it is to compete with Qatar and Emirates.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","H Peter","Australia","2014-09-09","MEL-AUH GVA-AUH-MEL. Im 6.3 and found the seat right on the cusp of being too small so if you are 6.4 you'll have to bend your legs a little and may find it a little cramped. I travelled with my wife and for the long 14 hour trip we had the middle buddy seats and we really enjoyed it with the divider down of course. The shorter flight I had a window seat and found it to have slightly more leg room than the middle seats. I'm around the 90kg medium build mark. All the seats were comfortable. The pillows were proper pillows and the blankets very comfortable. Amenity pack also provided. Throughout the entire journey all staff were friendly and helpful whether it be at check in aircraft or the lounge. I do believe Etihad are in the process of having dedicated lounges which will also add to the whole experience. The Melbourne lounge is shared with several other airlines and not the greatest but its quiet and offers the basics. Abu Dhabi lounge is to small but for an hour stop over was adequate and had a large variety of food and drink on offer. Meals were very good and having the anytime menu is also a plus. Inflight entertainment was excellent. I would have liked noise cancelling headphones as is offered with some other airlines in business class but they were nevertheless comfortable. Aircraft were in excellent condition and pretty close to brand new. So overall a very good experience and wouldn't have a problem booking with them again.","","","Business Class","","9.0","2.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Kaushik Vemareddy","United States","2014-09-09","EY 285 Aug 29th. EY 131 Aug 30th. Flew IAD-AUH-BLR round trip in Economy. 3 out of the 4 segments were delayed two were delayed for more than an hour. Had air conditioner issues for nearly 30 minutes on IAD-AUH segment. No reasoning for delays no proper announcements. No liquids service before the meals IFE is just ok. AUH doesn't have great transit facilities either overall would refer this airline only if the fares are way below the other carriers.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S King","United Kingdom","2014-09-09","Kathmandu-Abu Dhabi-Manchester. Excellent flight with very good attendants and range of food. IFE could be better difficult to use and limited music choice. The lounge at Abu Dhabi was pretty full when we arrived in the evening as this was peak 'hub' time for Etihad and we had a long layover between connecting flights so not as quiet as anticipated.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K Seweryn","Japan","2014-09-06","Tokyo - Abu Dhabi and back on A330 in business for 2 adults and 2 children (46 years). Both flights on time. Flight from Tokyo with (much) better food than from Abu Dhabi (requested child meal was not available from Abu Dhabi also normal/Japanese food was much tastier delicious orange juice from Tokyo). Service hit and miss on one side of plane nice on another not so much. Flying nanny was very good with entertaining my children. Seats nice but too narrow especially on seats ""outside"" when you get bumped frequently. No much new movies in entertainment system. Overall nice flights but inconsistent.","","","Business Class","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","B OSullivan","Australia","2014-09-06","Flight from Brisbane to Dublin via Melbourne Abu Dhabi Return CDG Abu Dhabi Singapore Brisbane. I have been a loyal Gold Member supporter of Etihad for many years and written many positive reviews so I guess it was only a matter of time before a negative one would take place! Traveled with Etihad Gold Guest Brisbane - Melb code shared with Virgin Australia. Check in easy at Brisbane lounge quite good (maybe 5.5 out of 10) and no glaringly obvious issues. Melbourne - Abu Dhabi upgraded to business class. (8 out of 10) good service. However business class beds really not as big or comfortable as represented in advertising (I am 6ft1). Abu Dhabi to Dublin - average - 6 out of 10. Arrived Dublin and luggage not there. Farcical is a polite way of describing what happened next. Assured it would be on next flight ex Abu Dhabi. All problems were blamed on Aer Lingus. Went to service desk at Dublin airport prior to leaving. Left Dublin for France a week later with still no luggage. Two weeks later return flight to Brisbane. Check in at (CDG Paris). Business / Gold member lounge excellent (10 out of 10). Flight CDG to Abu Dhabi (freezing cold) IFE Good meal service amateur at the most and they ran out of meals. (2 out of 10). Abu Dhabi airport on return trip a total complete and utter shambles. Completely out grown what it was designed for. Flight one hour late and using the same excuse that has been used for my past 7 flights. Arrive Singapore - excellent - good staff who want to do their jobs. In round and out quickly and professionally. Flight Singapore - Brisbane (4 out of 10). Staff appeared disinterested not enough drink runs (water) staff very busy chatting amongst themselves at the back of plane. Time for Etihad to really pull their finger out and improve to regain the quality airline they once were.","","","Economy","","5.0","3.0","2.0","3.0","4.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Vir","Australia","2014-09-06","SIN to BNE in October 2013. Check-in was pretty uneventful. As for the flight itself I did not expect to have my economy seat to feel so cramped. Maybe because of the dark brown color scheme that it felt so cramped. Also that distinct Middle Eastern aircraft smell made my allergies act up throughout the flight. I wasn't able to enjoy the inflight entertainment because of my allergic condition. The meals were ok but nothing spectacular. Overall pretty much an average airline for economy class despite all the hoopla and press releases about it.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Weerasinghe Wickrama","United Kingdom","2014-09-01","Travelled for the first time on Etihad flying from LHR via ABU to Colombo Sri Lanka. Check-in at Heathrow was excellent. Had 8 hours layover in Abu Dhabi. Got upgraded on the Abu Dhabi - Colombo leg. Service onboard was OK nothing to complain. Staff were polite. Even Business class staff were just OK. Coming back got upgraded again on the Colombo-Abu Dhabi leg excellent Cabin staff. Very nice and polite staff and very attentive. Abu Dhabi - LHR flight was delayed by 1 hour. Not much explanation from the Captain. Staff were not so polite service average on this flight. They left the menu card when passengers were sleeping and when passengers asked (including us) what was for Breakfast they said look in the menu and all of us were looking for this menu. One passenger found it and handed it over to about 5 others. I thought this was very rude wouldn't hurt them to say what was for breakfast since there were only two options. Overall flight was cheap and good - will recommend and travel again.","","","Economy","","8.0","3.0","3.0","3.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Zuiderduin","New Zealand","2014-09-01","Okay service onboard with an ok selection of entertainment. Although the IFE starts well after taking off and gets taken away almost an hour before landing! Food was mediocre at best and very bland. There also seems to be a problem at Abu Dhabi airport (which is Etihad's home base) with luggage handling. Items get lost a lot ours included although we were one of the lucky ones whose bag was located and returned even if on the return journey. Customer service is shocking. Will never fly them again given the choice. Flight was also delayed for almost an hour leaving Abu Dhabi without explanation.","","","Economy","","3.0","2.0","2.0","1.0","2.0","","","3.0","0"
"europe-airpost","/airline-reviews/europe-airpost","Europe Airpost customer review","I McIntyre","United Kingdom","2014-09-09","I flew from Glasgow to Halifax in August 2014 with Europe Airpost. I was attracted by the great ticket price and a direct flight to Halifax Nova Scotia. The ticket was almost half the price of the major international airlines. An extra leg room seat cost 19 Euro each outward and 7 Euro return each fantastic value. The flight was very pleasant a clean aircraft complimentary newspapers headsets and meals. The crew was pleasant but unobtrusive. Flights in both directions departed and arrived on time. It is the first transatlantic flight I have made in a small aircraft like this Boeing 737 it resulted in smaller than normal queues to embark and disembark and also to reclaim baggage. Not much else can be said except great flight great price I wish air travel was always like this.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Siddiqui","United States","2014-09-01","Recently flew business class from NY to Abu Dhabi For the amount of money I paid I would expect staff to treat passengers with respect they were very inattentive and frankly even rude to the business class customers. I fly to the Middle East on a regular basis and I have never experienced such inhospitable staff. The cabin temperature was far too cold and everyone was wrapped up in blankets. My food service was poor and the flight attendant kept bringing me the wrong order. When politely asked to change the temperature of the cabin or bring me the correct order the flight attendants gave inadequate responses. My inflight entertainment experience was also poor since they brought me damaged headphones and when I asked for a replacement they gave me cheap economy class headphones. Overall the ground staff and the onboard service was rude.","","","Business Class","","2.0","3.0","1.0","2.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Povey","South Africa","2014-08-28","Shocking. Delayed departure flight missed connecting flight as a result and technical problems on return flight causing hot cabin for almost an hour on tarmac in Abu Dhabi with no air-conditioning. Bad entertainment. I have never heard a pilot apologise as many times before for inconveniences - at least 15 times. Baggage lost as well.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","5.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","O Soliman","United Kingdom","2014-08-28","LHR-AUH-SYD return in Pearl Business. First impressions mixed. I was trying to secure a single window seat throughout the journey but I kept receiving error messages on their website. I had to call their call centre multiple times to get this sorted. Chauffeur service in London was great. Check-in was smooth and staff provide you with Express cards for security and immigration. I saw that I was assigned a new seat and when I questioned this I was informed that there was an aircraft change but that I still had a window seat. Our planned B77W was substituted for with the A346 (F1 livery) in old Business Class configuration. The inbound flight from AUH was delayed over an hour but the Etihad Lounge at T4 was excellent with great food and very friendly staff. Upon boarding a steward approached me and asked if I would like to change my seat with a mother and her kid since I had a bulkhead seat (11A). I asked where the new seat would be and was told it would be a middle seat. I politely declined but he kept insisting. Following a lengthy argument he finally decided to leave me alone but whenever I encountered him later on in the flight he gave me nasty looks. The old Business Class seat was ok not too comfortable and quite narrow (and probably not suitable at all for tall passengers). Once in the air service commenced and I was fortunate to have a lovely English lady serving my row who provided excellent service. Food was excellent and offered in generous quantities. Abu Dhabi airport is absolute mayhem. The walk from the gate to security was too long and it wasn't quite clear while standing in the security line that premium passengers enjoyed a separate lane. Once cleared I asked a member of Etihad staff for the whereabouts of the smoking lounge and she sent me on a goose chase to a closed lounge which was 10 minutes walking distance. When I came back I informed her that the lounge no longer existed and then proceeded to the Business Class lounge (which ironically had it's own smoking lounge). The lounge was excellent and there were tons of food options available but really very limited seating. The flight to Sydney was on a B77W with the new Business Class configuration which was a marked improvement. Seat was bigger and wider and quite comfortable but you can't help but regularly bump your legs into the tray which is a design fault. Once again flight was late to depart but service was top notch and all meals of outstanding quality. On the return flight I had the pleasure of experiencing the Etihad Lounge in Sydney one of the best I have ever been to with superb staff and a la carte dining. Flights to AUH and LHR both departed and arrived late. Overall Etihad is a great airline. They have some things to iron out (buggy website all my flights were delayed lounge in Abu Dhabi etc.) but I would definitely fly them again.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Annette Marks","Australia","2014-08-26","We recently flew business class Brisbane-Singapore-Abu Dhabi-Brussels and return Paris-Abu Dhabi-Singapore- Brisbane. I am a coeliac so ordered gluten free meals. The standard of the meals can only be described as very poor and inedible in some cases. My husband's meals were also very ordinary. We have both had far better meals in economy on other carriers! The service from the flight attendants was also very mediocre with requests for tea/coffee going unanswered. There was little recognition of business class with priority boarding etc. When you pay extra I think it is reasonable to assume you would expect extra. We were bussed for what seemed miles in 40 plus degree heat to our plane in Abu Dhabi and were late leaving with no explanation. This resulted in us being late for the remainder of the journey. Two pluses I can mention are the bed configuration and the new lounge at Charles de Gaulle Airport.","","","Business Class","","1.0","3.0","2.0","1.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Paranandi","United States","2014-08-26","EY 170 LAX-AUH 5 Aug 2014 and EY 274 AUH-HYD 7-Aug 2014. We recently flew from LAX to HYD and back with a stop-over in Abu Dhabi. Our nightmare started from LAX EY 170 was delayed over 2 hrs and we missed the EY 274 AUH-HYD. Monitors on EY 170 gave incorrect information that EY 274 was also delayed by about 2 hrs. Upon arrival at AUH we were told by Etihad staff that EY 274 had departed and we had to stay overnight to catch the next flight in 12 hrs. Waited in line for over 90 mins. to get processed to the hotel etc. When angry passengers asked about this the ground staff said the on-board monitor information was incorrect - no apologies offered. Repeat of above on the return flight EY 275 HYD-AUH on August 18 again delayed take-off at HYD and missed connection at AUH. This time we literally ran to the LAX EY 171 gate as the AUH airport monitors showed EY 171 ""boarding soon"" but about half-way to the gate were told by an Agent that EY 171 had taken off. Again stayed overnight to take EY 171 the next day (August 19). Economy class seats hard uncomfortable and ""sliding seats"" not recliners flight attendants unfriendly drinks first offered about 14 hrs. into the AUH-HYD flight! Meals sub-standard/small portions. Overall terrible experience with Etihad which started LAX-AUH service in June poor on-time performance disorganized ground staff poor in-flight service and callous attitude.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Paul Chacko","United States","2014-08-26","Our saga started on Aug 18th from Cochin Airport. Abu Dhabi bound flight (EY281) was scheduled to depart at 4.25am. The Boarding Pass said Gate 2 but the electronic display in the airport was showing Gate 6. ETD remained 4.25am until around 4.15am and that's when the announcement came: EY 281 was delayed until 6am because the inbound flight was delayed. As we waited the next announcement came at around 5.30 with a new ETD which is 6.30am. We approached the Etihad desk and they promised the connection flights would wait for us. Our EY 281 flight finally took off around 7.07am and touched down at Abu Dhabi airport at 9.47am. The (cold and stale) breakfast was served 2 hours after departure. When we landed in Abu Dhabi connection flights to various destinations had already gone. There were agents at the airport who directed us to the Transfer Desk. An Etihad agent approached the NY bound passengers and told us there was a flight leaving to NY in 2 hours and there were seats available. 20-25 passengers whizzed out to the gate the agent directed but when we got there the gate was already closed. We turned around frustrated and came back to the Transfer Desk. Cries from 20-25 passengers were ignored. We had to wait another 2 plus hours before we could talk to the ticket agent. He found seats for us on a flight 14 hours later but to our surprise they could not provide us with accommodation. After about 20 minutes of pleading they agreed to give us rooms outside the airport so we were transferred to a limo waiting area. We waited there for about 40 minutes and got transferred to a hotel. Eventually the 2.10am flight took off at 3.40am. They started to serve the meal about an hour later but to my dismay turbulence started and the pilot ordered the cabin crew to return to their seats. It took another 30-40 minutes before they resumed the food service. We finally landed the 8.55am flight in NY at 9.07am. I waited for about an hour but there was no sign of my luggage.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Faccioni","Australia","2014-08-26","Sydney to Abu Dhabi - August 14th Flight 455. Abu Dhabi - Istanbul - August 15th Flight 97. We paid $8000 for a business class trip to Europe from Australia. 2nd leg on the way over we were downgraded to economy with no warning no explanation (until we complained) and a totally inadequate $200 ""bribe"" to shut us up. Add to this a 1 hour delay taking off several staff not caring at all of our inconvenience a broken AV system in my economy seat and I am sure you can guess that I would never recommend this airline ever again.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Bellman","Bahrain","2014-08-20","Aug 14-17 BAH-AUH-CMN / CMN-AUH-BAH. Etihad markets itself as a 'leading' airline of the world. I must say they fall well short of such grandiose marketing. Cabin crew are cold unhelpful and frankly have an attitude in dealing with pax. Abu Dhabi airport ground staff are totally overwhelmed and unable to effectively manage the transit pax arriving at AUH everyday. One need only look as far as Etihad's abysmal on-time performance statistics for testament to how poorly the logistics are run. Aircraft are generally outfitted well although IFE is second rate but this does not go very far for pax experience when complemented by the horrible service on board.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ndaba Simamile","South Africa","2014-08-18","I flew Etihad Airways flight 601 from Johannesburg to Abu Dhabi on 30 July 2014. The cabin crew on this flight was exceptional. They turned up the cabin temperature when asked and they were very friendly. The seats were the most comfortable I've sat in in economy class however this plane dud not have power points as expected. Departure was more than an hour later than expected. The connecting from Abu Dhabi to Rome was on flight 83: departure was late and complimentary grooming kits were not provided. It was on this flight that I realized that Etihad does not pay any attention to detail. The return leg of our trip was on flight 84 from Rome to Abu Dhabi on 9 August 2014. Departure was more than an hour late. The cabin crew was as cold as the cabin pressure which was freezing despite numerous requests from ""guests"" to turn up the temperature. This is unforgivable. I have never been so cold on a flight. We connected in Abu Dhabi to Johannesburg on flight 602. This flight had power points but was also more than an hour late. 45 minutes due to the airline and 30 minutes due to a customer. The cabin crew on this flight were helpful and efficient.","","","Economy","","6.0","4.0","3.0","4.0","4.0","","","5.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Jon Knudson","United States","2015-06-13","This was supposed to be a flight on Germanwings from Hamburg to Oslo. I had booked 2 flights on Germanwings. The first was from Budapest to Hamburg, the second from Hamburg to Oslo after a hotel stay overnight in Hamburg. I booked and paid for one suitcase to be checked in on both flights. I did retrieve my suitcase after the BUD-HAM flight as I needed it in the Hotel. It was 2 separate flights on ""Germanwings"". I did not know anything about ""Eurowings"". When the bus that took us from the gate at Hamburg to the plane I saw it was marked ""Eurowings"". Of course I asked if I was on the correct plane and was assured it was. After we were in the air a short time, I was asked if I wanted anything by a member of the crew, I only asked for a glass of water and was told it would be 3 Euro. Not a bottle of water, a glass poured out of a large bottle. I guess this is the new craze of overcharging for everything on LCCs. But I really knew I had been traveling on a inferior airline when my luggage did not show up in Oslo. It had been left behind in Hamburg. Even Eurowings did not handle the missing bag. It was done by SAS ground handlers in Oslo and done very well. Thanks to SAS I did get my suitcase back all the way to my Florida home.","CRJ900","Business","Economy","Hamburg to Oslo","2.0","4.0","1.0","1.0","","1.0","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Banigallapati Giridhar","United States","2014-08-18","EY 100 JFK-AUH 9 Aug 2014 and EY 274 AUH-HYD 10-Aug 2014. We recently flew from JFK to HYD with a stop over in Abu Dhabi. Our nightmare started on the last leg (Abu Dhabi to HYD). There is no AC at the gate. There is no information given to the waiting passengers. Flight is delayed by 1 hr. Again no info. To our surprise there is no AC onboard while sat on the runway. Again no info. When angry passengers asked about this the flight attendant mentioned some problems with AC and that it would work after take off. Flight attendants often skipped passengers when serving food and beverages.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","E Hessels","Netherlands","2013-05-29","AMS-HAM-AMS. Very unpleasant experience AMS-HAM got cancelled due technical issues so I was put on their next flight which departed 3 hours later. Once en-route service was good though. Return flight 8 days later was delayed by 1 hour then got cancelled as well again technical reasons. This was the last flight of the day so I was offered a hotel. Instead I requested to be put on the Lufthansa HAM-DUS flight as AMS and DUS were about the same distance by car from my final destination. This was granted and all in all the delay was under 2 hours which is considering the situation not even that bad. LH was one of my preferred airlines but after this round-trip my confidence in reliability of LH (which Eurowings operated this flight for) is lost.","","","Economy","","4.0","4.0","4.0","4.0","0.0","","","2.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Illia Romanenko","France","2013-05-22","Kiev - Dusseldorf on May 20 2013. Ground staff extremely unfriendly and uncoordinated started boarding before the aircraft was ready so that we had to wait 20 minutes in the bus with no air-conditioning or ventilation where it was very hot. Very uncomfortable seats with no much legroom. Staff on board also not very friendly and did not announce the temperature and time at arrival. Nevertheless we managed to arrive almost on time.","","","Business Class","","5.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Maurice Huze","Australia","2014-08-14","What a disappointment. I flew London to Abu Dhabi and onto Melbourne August 11/12th. Both flights were delayed although connection was made the flight out of Abu Dhabi was an hour late with no explanation. I chose my seat online 54K as recommended however all seats are hard and very narrow and watching the screen was not a comfortable experience. Surprisingly with so much content to view the movies on offer were woeful. Meals were below average and partly frozen! Worst of all was the indifference by the flight attendants to the blind gentleman sitting next to me. I had to call them to assist otherwise they would have done nothing. I had to open his meals cut it up and put fork in his hand and in effect do their work.","","","Economy","","4.0","2.0","2.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Sylvain Ercoli","United Kingdom","2014-08-14","A friend and I booked two tickets to Seychelles in Economy London Heathrow - Mahe via Abu Dhabi then we decided to upgrade to Business Class via the upgrade offer. Our experience at Heathrow Terminal 4 Etihad Business Lounge was amazing great people smiling great food and great service. On our journey back home we did the same upgrade in Business Class. It was fine from Mahe to Abu Dhabi but our stopover in Abu Dhabi was 8 Hours. We were not afraid as based on our experience in Heathrow we thought it would be just great. What a disappointment! At 2am in the morning on 5th August we came to the reception of Etihad Business lounge and we were declined access for the simple reason that our tickets were upgraded from economy. Furthermore the Staff at desk were both arrogant and unhelpful. So we had to wait in this ugly airport with all coffee shops closed until 6am to have a coffee. I complained to customer service and just received a polite answer but no compensation. I will never fly again with this airline.","","","Business Class","","1.0","3.0","1.0","4.0","2.0","","","1.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","A Walster","Germany","2013-02-12","DUS-MAD in class S (economy) in seat 11C. Duration: 2 hours. I was very surprised with the service and comfort on board because we flew in a CRJ-9000. My regulation sized cabin baggage only just fit inside. It was an early morning flight and a breakfast of scrambled eggs spinach and potato cubes was served together with orange juice and a biscuit - all in all pretty good for economy class on such a small aircraft. Comfortable flight overall with two rounds of drinks service. Excellent landing. All in all an excellent flight.","","","Economy","","9.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Barduagni","Australia","2014-08-11","I had a flight from Rome (Italy) to Abu Dhabi - Perth - Sydney. All flights were delayed and on the last connection (Perth - Sydney) once landed in Perth with 1.5 hours delay Etihad had cancelled me from the list of passengers catching the next flight to Sydney they booked me on one leaving 9 hrs later. I was at the check in of Virgin Blue and I have been answered ""Sorry Etihad decided to move you on the next flight"" and we cannot do anything about it. So my flight instead of being 26hrs long it was 35hrs!","","","Economy","","1.0","1.0","3.0","2.0","2.0","","","1.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Peter Thackray","United Kingdom","2012-06-04","MAN-HAM-MAN. Early morning flight out on Canadair Regional Jet 900. Boarded on time and arrived on time late departure due to airport delays rather than airline tardiness. Service was good and breakfast snack and drink sufficient for short flight. Similar on the way back with delays getting to the runway at Hamburg airport. Baggage arrived OK at both airports in short space of time.","","","Economy","","8.0","","","","","","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","M Fischer","Germany","2012-05-15","HAM-MXP: An early morning flight to Milan on Canadair Regional Jet 900. Passengers greeted by friendly but distant cabin crew. I managed to get a seat just behind Business class. Leg room in economy class was horrible I am 188 cms and barely fit in. Being an early morning flight they handed us a raisin bread roll and drinks for 90 mins flight which was shameful considering that it is Lufthansa co-operated flight. After snack round cabin crew was no were to be seen until landing. I don't think I am opting for Eurowings again.","","","Economy","","5.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Althani","Qatar","2014-08-11","Most of my travel is for holidays and two of my last two trips were on Etihad. The first was to South Africa on Etihad and South African the latest was on Etihad and Alitalia - both disastrous. We travelled from Doha through Abu Dhabi to Rome and onto Venice waiting for our Cruise in the Mediterranean now Alitalia ground staff have been on strike. Etihad knew of this strike but still checked my bags through to Venice knowing my bags could have not made it through. It has been three days without our bags and they can't even locate them and I will have to go on a 12 day cruise without luggage other than that I will have to fly with them to go back home.","","","Business Class","","1.0","1.0","4.0","4.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Althani","Qatar","2014-08-11","We flew today from Doha to Venice on Etihad via Abu Dhabi and Rome the flight from Rome to Venice was on Alitalia code share the service on Etihad was very good but again they failed to warn us that baggage handling in Rome were on strike and we ended up arriving in Venice and getting ready to go on a cruise short of three bags why they keep failing to warn their passengers with equipment issues and service problems is just horrible I think I need to take my business elsewhere from now onwards! Please do not take my criticism wrongly Etihad's service on board is one of the best in the business but the end result is what lasts and when you end up in a hotel room getting ready to get on a long awaited cruise holiday without your clothes you begin to ask yourself why on earth did I fly with these people and why did they not re-route me when they knew about the problem but still took the risk with my holiday!","","","Business Class","","2.0","5.0","5.0","5.0","5.0","","","2.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","A Lazzaro","United States","2009-07-26","DUS-MXP after flying in with Lufthansa from Chicago. Departure on time luggage correctly transferred from the Chicago flight very clean CRJ 200 very smooth flight professional crew landed in Milan ahead of time.","","","Economy","","9.0","","","","","","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","M Bastian","Netherlands","2009-07-26","Flight on time to Milan Malpensa. Everybody got a little bread with Chicken or Cheese a candybar and something to drink. But the 2 stewardesses were quite grumpy towards passengers. CRJ 200 plane was quite narrow inside and the seat wasn`t big either.","","","Economy","","7.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Azmy","United Arab Emirates","2014-08-11","I've flown with Etihad for more than 20 times in the past 3 years mostly from CAI to AUH. Pros: The planes are new and in good shape. Fabulous IFE so you're entertained which is a crucial factor for me. Cons: Seats are too cramped. More importantly on most occasions staff are unfriendly. Every time I travel I say I'll give them another chance but same old unfriendly staff attitude. You feel you need to beg them to do their job! Despite the above I'm still using Etihad as sadly my other alternative would be Egyptair who don't have an IFE on AUH flights so I'm stuck with Etihad.","","","Economy","","4.0","2.0","1.0","4.0","5.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Smith","Australia","2014-08-11","We upgraded to Business Class from Manchester to Abu Dhabi and were underwhelmed. Both flights were late (although not significantly) with no explanation. The seats are quite comfortable although a bit narrow and clearly it is better than flying economy. But the service was very below par. On the first leg the crew were pleasant and attentive but got several things wrong (eg bringing the wrong meals). On the second leg though (a long one) the crew were awful. In my view we didn't even get economy class service. Nobody introduced him or herself they staff were off-hand to the point of rudeness the meals took forever to come and the staff didn't respond to any minor requests. For example I wanted a little sugar to sprinkle on my breakfast cereal-I was told that only sugar lumps were available and it wasn't until I suggested that I could go myself and collect some from economy that some appeared! This is just one example of the inadequate and even offensive service. My main course at dinner was almost stone cold and because I had waited so long for it I didn't send it back but it was really horrible. This has never happened to me in scores of long-haul economy flights. Also our trays did not have the correct cutlery on them so we had to keep asking for appropriate utensils. Again this doesn't happen in economy! Another issue was that when one pushed the button for service nothing happened. On two occasions we waited for over ten minutes and nobody appeared. Altogether - very poor we would never fly Etihad again. I have no idea where they get the good ratings that they boast about. The only good thing about the airline is that the call centre staff are very pleasant and helpful.","","","Business Class","","5.0","3.0","1.0","1.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Michael Schade","United Arab Emirates","2014-08-11","AUH-BKK. Morning flight. Smooth check in at AUH airport. Security check as always long queues since AUH airport has not been able to catch up with the growth in pass anger numbers. Boarding chaotic and unorganized. Flight departed an hour late due to heavy traffic. Seat the usual hard and narrow affair. The very busy FA's tried their best but they were clearly understaffed on this full flight something I've noticed on another flight a month ago. What really upset me was the ""breakfast"" they served. I opted for the Asian option beef congee. It was about 100 ml of rice soup with a drop of Soya sauce and a few pieces of ginger. Beef could not be found. This was the most disgraceful meal I ever had on a flight and I fly a lot. Etihad claims to be the world leading airlines but I wonder who voted for them certainly not y class passenger.","","","Economy","","2.0","1.0","3.0","1.0","4.0","","","2.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","A Mallon","Germany","2009-06-16","Despite Eurowings getting a bad press since their takeover by Lufthansa this Canadair jet breakfast flight had more than enough service to permit me to skip lunch in Cologne later.","","","Economy","","8.0","","","","","","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Steve Parsons","","2009-03-10","Dreadful. I fly frequently between Bristol and Frankfurt where unfortunately there is no other choice of operator for this route. Lufthansa/Eurowings took over this route approximately 18 months ago and I have flown around 10 times. Every single one of flights has been blighted with a problem ranging from serious (emergency divert to Heathrow due to mechanical failure of the aircraft) to trivial but highly irritating (about 70% of my bookings from Frankfurt fail to appear on the e-Tix system). I would not recommend Eurowings to anyone and if an alternative carrier is available (and even if you have to pay a little extra) avoid the pain and fly with them instead.","","","","","1.0","","","","","","","","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Sabrina Falhaber","Netherlands","2015-07-31","Very good flight in Royal Laurel Class, EVA Air's Business Class product, with a herringbone 1-2-1 setup from Amsterdam to Bangkok. The excellent service started with the superb app and website, which you can use to check-in, add your ticket to the Passbook app, select your seat and meal from a large range of options and keep updated about flight changes. The gate changed, but the flight was on time. I was greeted by a friendly and professional cabin crew who provided sufficient and tasty food and beverages as well as hot towels, ear plugs, pyjamas and a nice EVA Air amenity kit from Rimowa and kept the cabin spot clean. The seat was comfortable with enough leg room and turned into a fully flat bed, it was also large enough to fit my long legs. I had a hard time sleeping because of some turbulence, but the artificial sky helped me get some good rest either way. The only thing that lacked on this flight was a WiFi connection that EVA Air has on some of their 777-300ERs but the Star Gallery, with a large selection of recent Western and Asian films and music, kept me entertained throughout the whole flight.","Boeing 777-300ER","Solo Leisure","Business Class","Amsterdam to Bangkok","9.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Gina Smythe","","2009-02-16","I flew from Frankfurt to Nurmburg during Winter break. My flight to Nurmberg on Eurowings was smooth and quick. There isn't much room on this plane but for a short flight (half an hour) it was fine. Returning to Frankfurt I flew in a snowstorm. I was a bit nervous but the flight was smooth too.","","","","","4.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Dave Houlihan","United Arab Emirates","2014-08-06","AUH-DUB return J class. Limo pick up on time and friendly check in a breeze the one negative thing I find with this review is AUH airport and this is not Etihad's fault. The place was manic lounge is not up to the mark place packed looks shabby too small. Queue for the flight no Biz class lane had to fight to get to the front all biz passengers totally confused whilst Y class Pax gave dirty looks as we were finally let through to board first. On board all great staff food wines seat and on time. Return lounge in Dublin is fantastic very comfortable fine dining staff professional. Again return staff great food and beverage super etc. Arrival fast track and into limo in 20 minutes. good job just sort out AUH airport.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Samuel","Thailand","2015-07-27","EVA Air is the most economical business class fare on Star Alliance flight between BKK to LAX. Excellent EVA Air lounge in BKK with good selection of hot and cold foods. Flight departed on time. Champagne on board free flow. No wifi between BKK-TPE but excellent wifi speed between TPE to LAX. Ordered vegetarian oriental and was really tasty. Lounge in TPE is quite crowded and the food is not as good as in BKK although they do offer Haagen Dazs ice cream. Inflight service is by name and attentive. Cabin crew are pleasant and quite strict in enforcement of inflight safety measures. Love the Harn amenities in the bathroom with facial mist. Rimowa amenity bag is legendary 180 degrees flat bed is remarkable. I wish the TV monitor was not put back to its back seat position during take off/landing as I miss out the last chunk of the movie. Highly recommend EVA Air. ","Boeing 777-300ER","Business","Business Class","BKK to LAX via TPE","10.0","5.0","5.0","5.0","4.0","5.0","5.0","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Robert Morrison","","2008-12-19","BER to LCY BAE146 - great airline on time departure from Berlin and surprisingly quick flight to London. Aircraft was comfortable and clean and the cabin crew were polite and efficient. Overall a pleasant experience and we would fly Eurowings again.","","","","","4.0","","","","","","","","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Lachlan ","Australia","2015-07-16","I was unsure of what to expect with EVA Air, however I was greatly surprised. The lounge has a brand new feel to it, not just in equipment but also in design. It's very modern, with some intense lighting. It's very comfortable, food was fresh and the massage chairs were brilliant. The flight, 12 hours of Business Class bliss. The seating arrangement was one that offered space and comfort, the LCD Screen was HD and had a great range. The staff were friendly, attentive and polite. The food was very tasty, the alcohol (I had red wine and water only) was a brilliant drop from Australia. ","Boeing 777","Business","Business Class","BKK to LHR","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Edwin Wahjosoedibjo","United States","2015-07-14","Good ground service. Efficient boarding. Only disappointment is that the fare was Premium Economy, but CGK to TPE leg was standard Economy. Inflight service was about the same as other premium Asian airlines. Food selection and taste was okay, movie selection was typical near new movies and a few classics, with screen size was about the same as competitors. A big plus was noise canceling headsets on the TPE-LAX segment. Seat for Economy was good, for Premium Economy felt a bit uncomfortable - despite more leg and thigh room, when reclined, our legs are hung at the calf. A foot rest would be a good addition. Amenities was ok - you get your toothbrush set, comb, and slippers. You can ask for eye covers, ear plugs and other amenities. Blankets made with quality material. Toilets cleaned regularly and the amenities are complete: soap, air freshner, eau de toilette, lotion - refreshing citrus aroma. ","A330-200 / Boeing 777-300ER","Couple Leisure","Premium Economy","CGK to LAX via TPE","9.0","3.0","3.0","3.0","3.0","5.0","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Marek Walczyna","","2008-08-04","WAW-DUS-WAW. Both flights were delayed and operated on Canadiar CRJ-200. The machines seemed to be quite old ones. The staff were friendly and helpful but all of the were chewing gums while providing services or demonstrating safety procedures.","","","","","3.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","V Sharpe","Australia","2014-08-03","To be perfectly honest two of the four flights by Etihad were ok. However the other two were so bad that they are hard to forget. The cabin crew on these two trips were mostly indifferent and disorganised. The seats were hard narrow and uncomfortable and with two tired children crying as well due to the huge delays it all added up! We had a bassinet seat and were told on the phone that we could use a bassinet but when we got there they said the baby was too big. The baby never got fed on any of the trips without asking and literally begging. After one hour and 40 minutes after adult meals were served and asking six times we were given tinned baby food! Buzzers elicited no response. After a huge unexplained delay with no food or water for the children we were allowed on the plane. The food situation was disorganised and haphazard-the food was awful. The missed connections were covered but there was more waits for hotels and transport etc. After all the fuss we got about 2 hours sleep before our connecting flight the next day. The two trips that were better were shorter (6.5 hours) and had less people on them. On both these trips we got help from an excellent nanny and some good service from that person. On one of these trips we got champagne but this was after my finger got jammed in the TV. Food was bad on all trips-seats were poor and the baby not catered for at all.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Bo-Jun Ke","Taiwan","2015-07-14","The cabin service was very good. We had a baby with us and they gave us a seat with larger legroom. The on-board meal was good including the baby food. I will fly them again. ","","FamilyLeisure","Economy","TPE to HKG","10.0","5.0","5.0","5.0","","5.0","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ludwik Zabłocki","Poland","2015-07-09","Return flight. I was very pleased and suprised about being served a good meal during such a short flight (2h 30min). Maybe it was not enough to fight the hunger of big European guy, but it was much more than I expected. There were also few music chanels. Planes maybe not the newest, but nothing to complain about. Service and cabin crew was ok. EVA isn't the cheapest one, but fortunatey for me, I found a really good deal 2 months bofre my planned departure. I was very satisfied.","A321","Solo Leisure","Economy","Taipei to Hong Kong","8.0","3.0","4.0","5.0","3.0","4.0","","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","M Peters","","2008-03-10","DUS-TLS-DUS. Lufthansa Regional flight operated by Eurowings - overall very pleasant experience nice leather nice small aircradt (CRJ-200) with 50 seat not even half full. Free inflight service including cold + hot drinks (alcohol as well) sandwich and Mars chocolate bar. Crew was friendly except they only showed up once to serve drinks.","","","","","4.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Regina Smith","Australia","2014-07-31","Disorganised ground staff and process particularly at Abu Dhabi. Late departures poor lounges/terminals/gates at Heathrow and Abu Dhabi. Chaotic boarding. I had not flown with Etihad before. Won't fly again. Qantas a much better flying experience. Food service outside of meals on 7 hour flight was poor - I had to ask three times for a cup of tea. Staff polite but uninterested. Disappointed.","","","Economy","","5.0","3.0","2.0","2.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Martin","Australia","2014-07-31","Flew SYD-AUH-GRU-AUH-SYD. My SYD-AUH flight was operated by Virgin Australia and was an excellent experience that I will not comment on here. The other three flights were operated by Etihad which were fine enough. AUH-GRU and return was on an A340 - the planes felt a little old but there was plenty of space compared to most economy seats I've been in. However AUH-SYD was on a B777 with quite possibly the worst economy long-haul seat I've experienced. The plane was nice and new and the IFE was excellent but the 3-4-3 layout meant the seat width was very narrow and uncomfortable even for a skinny guy like myself. It was hard to walk up and down the aisles to get to the bathrooms due to lack of space - kept bumping into people and I'm glad I wasn't sitting in an aisle seat otherwise I would have been extremely annoyed by this. Virgin Australia use a 3-3-3 layout on the exact same plane and it was very comfortable. Etihad need to learn something from their partner.","","","Economy","","7.0","2.0","3.0","3.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Taylor Voss","United Kingdom","2015-07-07","Eva Air to Bangkok from London Heathrow, on time and staff very helpful. The seating was a little cramped but other than that was comfortable. You get 2 meals and 2 snacks and all were very filling and tasty. The staff were very helpful and try their best to help you. The inflight service was very good with lots of options. I recommend this airline and they are very good value for money.","Boeing 777-300ER","FamilyLeisure","Economy","London Heathrow to Bangkok","9.0","4.0","5.0","4.0","3.0","5.0","","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","D Kearney","","2008-01-04","DUS-HAM. Efficient boarding at Dusseldorf. Y Class about half full. FAs were upbeat and professional - seemed to enjoy their job. Each passenger was greeted on boarding. A drinks service was conducted soon after take off. BAE 146 would have been a little cramped if full and was showing its age. All announcements including that of the pilot were made in both English and German despite it being a domestic flight. Overall it was a very brief but enjoyable experience and very good value for the price I paid.","","","","","4.0","","","","","","","","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A Starratt","Canada","2015-07-07","I had a wonderful experience with EVA Air. Staff both on the plane and ground service were helpful, friendly and thoughtful. The people working at ground service went out of their way to be accommodating. On the plane I was comfortable, enjoyed the in flight entertainment and overall would recommend flying with EVA Air.","","Solo Leisure","Economy","Denpasar to Toronto via TPE","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Raphael Osuna","United States","2015-06-24","LAX-TPE-BKK, BKK-JFK via TPE. EVA is not a flashy airline, but a subtle service that will make your journey an easy and comfortable one. All our flights were on time, cabin fresh and clean, seats has lots of space to stretch your legs, good variety of inflight entertainment, in general good experience!","Boeing 777-300ER","Couple Leisure","Economy","LAX to BKK via TPE","8.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Aidan Stradling","","2007-11-13","FRA-HAJ on a BAe 146. Comfortable and pleasant despite being full. This is the high standard that some other airlines should aspire to. Simple effective efficient and quietly professional.","","","","","4.0","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Roberts","United Kingdom","2014-07-29","I flew back from Bangkok to Manchester via Abu Dhabi on 16th/17th July. Firstly my outgoing journey to BKK was pretty good - I have no complaints other than the usual for me not enough leg room (I am 6ft 3) however I am yet to fly with any carrier that I wouldn't say this about. The return journey was okay initially the flight left BKK on time and arrived in Abu Dhabi as scheduled. We boarded the Abu Dhabi - Manchester flight about 30 minutes late and were removed from the aircraft because of a 'maintenance issue' about 20 minutes after embarking. We were then told we could 'show our boarding pass to any of the restaurants in the departure lounge and we'd be able to get some food and a drink. Attempting this proved impossible I was told I needed a voucher from Etihad and wouldn't get anything unless I did. So a 25 minute queue for the voucher. Back to get some food. Oh the voucher only entitles me to what? A doughnut and a coffee! A 6.5 hr delay and this is all that was offered I was pretty disappointed and felt like this was in contradiction to Etihad's excellent reputation. We were eventually boarded on a flight some 7hrs later and whilst on-board the crew and staff were very attentive and professional. They provided a great service however the huge delay put a dampener on my return trip.","","","Economy","","5.0","3.0","5.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","L Manley","Singapore","2014-07-29","Very disappointed. Flew Singapore to Brisbane in July and from the moment we were ushered from the very average lounge to the gate (only to find flight delayed 1.5hours) things went downhill. Seats extremely small for business class. I am an average size western female and found the business class space tight in comparison to other airlines. Champagne served immediately. After discussing our need to make a tight connection in Brisbane with the cabin crew we were assured each time we enquired (3 during flight) that our daughter would be bought through from economy so we could exit quickly that the ground crew had been notified and that there would be ground crew to assist us to make connection. None of this happened! We fly on average twice per month and will not fly Etihad again!","","","Business Class","","3.0","1.0","2.0","2.0","2.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Bernard Brown","United States","2015-06-04","We recently flew from San Francisco to Manila and back (April-May 2015). We chose the airline from the reviews we read and the price. Having flown US airlines recently and being totally unsatisfied this was a breath of fresh air. The seats were comfortable the service was prompt and cordial and the price was fantastic. Connections were easy. United you could sure learn something from these people. The only fault was the beverage service. We got a little cup of wine with our meal then never saw the beverage service again. Another glass or 2 would have been nice. But the overall service was excellent and we definitely will fly EVA again as we travel annually overseas.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Seth Harrison","","2007-01-29","FRA-NUE roundtrip in economy. Not exactly a horror story but not great either. Food & magazines were only offered to first class passengers which meant FA on outbound flight never walked past row 7. Too bad we were in row 8! No service offered whatsoever to people in economy. On the return flight we were forbidden from using the overhead bins or the lavoratory - or as the FA said ""It's only 40 minutes- hold it!"" Overall this FA seemed ready to retire- no facial expression very unfriendly. At least I had a window seat. BAe 146/Avro RJ85 aircraft dated but comfortable. No IFE whatsoever not even a magazine for economy class. Frankly Deutsche Bahn provides better service for the price and I would much rather ride the train rather than suffer through another Eurowings flight.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Hendrik Bentjes","Netherlands","2014-07-29","AMS-BKK 17 July 2014 with a stopover in Abu-Dhabi. Packed madhouse on the EY 408. The flight EY408 - Abu Dhabi- BKK was just cancelled and merged with EY 404. The reason was that both aircraft's were half full. Packed accordingly and left 3 hours later. Originally I had carefully selected window seat 52A but had now been put down in the middle on seat 47E. Cabin layout seats was 3-4-3. Seats are so tight. After hours of waiting I discovered my suitcase was not on the plane! My luggage was supplied one day later to my hotel.","","","Economy","","1.0","1.0","4.0","3.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Stephen Lloyd","United Kingdom","2015-05-22","I have flown on a variety of services to Bangkok from London over the last two years. I avoided using EVA until they joined Star Alliance. Based on the two trips this month I believe of the three direct carriers (EVA BA Thai) as they stand today (pre Thai A380) EVA offer the best business service. The seat is comfortable spacious and at 6'3"" tall I can sleep fully extended without having to bend my knees. It's a comfortable sleep with a reasonable duvet thrown in and fully flat. Service is nice and polite English fair and a decent screen to watch videos on. The music selection is poor and film selection fair only - there's better out there but there is enough for me to get through a 13 hour flight with sleep. Aircraft are modern and comfortable you actually get a sleep suit and good amenity kit which many no longer give. The only alternative (without taking a much longer route) I have used that competes on comfort is Austrian - but that's not direct.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","John Novak","","2007-01-26","Always late. Took frequently on the route Belgrade Serbia-Munich Germany (BEG-MUC) and they were never on time (out of 10+ flights) - of coursing causing missed connections. They either did not excuse or lied (e.g. blaming heavy snow and congestion in Munich - but after showing to the crew on board an on-line web flight information from Munich airport with 95% flights on time they did not bother to find another excuse or apologize). Service generally nice food decent. I addressed several complaints for repeating delays to headquarters and have not received any reply or compensation. This cannot be higher than 1.5 star.","","","","","","","","","","","","","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","H Sajed","Canada","2015-05-20","YVR-TPE-BKK return. Outbound leg on March 30th and inbound on May 10th. Our YVR-TPE leg was delayed by an hour or so due to avionics failure on the B747. The captain and crew were very professional about it kept us informed of the reasons and troubleshooting progress as we waited on the tarmac. Other than that flight was very great for this leg and all other outbound and inbound legs. I found their cabin crew extremely professional courteous safety-oriented and well groomed. Inside the cabin the planes were clean and fresh. I had ordered Moslem Meal and to my delight the meals were very good quality on all flight segments. I wish they had used Airbus jets as I am not a fan of the 3-4-3 or 3-3-3 configurations (prefer to sit 2-4-2 on the side having two seats). EVA falls short on one thing - IFE. Their music collection can be vastly improved and widened. My first time with EVA and certainly won't be the last.","","","Economy","","7.0","3.0","5.0","4.0","2.0","","","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Brendan Walsh","","2006-09-15","FRA-TRN On four occasions that I have flown with them one was delayed for an hour because of instrument malfunction. Flap warning light. The second flight was cancelled because of instrument malfunction. The compass did not work. Fifty minute wait on board while the technicians worked then another attempt at departure which failed. No assistance from FA's just a twenty minute wait on board for the bus that took us back to the terminal. It seems that instrument malfunction is plagueing EW recently.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Michael Schade","United Arab Emirates","2014-07-27","AUH-DUS return. The started on a rather bad note as the limousine did not show up. Calling the call center is a waste of time as they are rude and never call back. I took a cab and rushed to the airport. I had to fight for my taxi money but got it back. The flights were uneventful the usual long but very narrow sleeper beds well presented but not very tasty meals and the overworked and understaffed crew in C class. Etihad is an ok carrier but cannot be compared with its South East Asian competitors.","","","Business Class","","4.0","2.0","3.0","2.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Wang Et","Singapore","2015-05-11","BR10 May 3rd 2015. Traveled in their premium economy and was pleased so had greater expectations for their business class. Totally disappointed. It's the Taipei-Vancouver-Taipei section where they are still flying 747's. The seats in sleep mode were awful. Service was efficient and very business like but the food was awful! Also limited selection post main meal basically crackers. The bathroom was small. What was efficient was the luggage disembarkation. Very fast. Also very annoying was the announcements in three languages. They are frequent in English Mandarin and Taiwanese. Surely on international flights Taiwanese could be omitted to make announcements shorter especially when trying to sleep.","","","Business Class","","4.0","2.0","3.0","1.0","3.0","","","2.0","0"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Paul Evans","","2006-09-05","BHX-FRA on a Bae 146 under Lufthansa code sharing - an enjoyable experience. Flight delayed 45 minutes with an apology but no explanation. This meant we missed our connecting flight to Vienna but the transfer desk at FRA organised seats on the next flight one hour later with no fuss. The seats were comfortable leather with excellent legroom and FAs pleasant and efficient. Usual sandwich supplied which was tasty and good choice of hot/cold drinks.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Rogers","Australia","2014-07-22","We had 3 flights with Ethiad (Australia - Europe - return) and the staff were miserable - we felt we couldn't even ask for a glass of water outside of the food service. There was no pre-boarding for families with kids which a few years ago for us was invaluable (with SIA of course). Our last flight Abu Dhabi to Perth today was over booked and an employee stood at the gate and announced ""boarding now"" so it wasn't done in seat order - absolute chaos. A family of 4 with kids under 3 was sat 2 and 2 on opposite sides of the aircraft. Abu Dhabi airport is chaotic and officious (although the Premier Inn for an overnight stay when we had an 8 hr layover outbound was the highlight and very good). The aircraft spent ages taxiing after landing (outbound and inbound) with no communication from the cockpit and likewise our last flight left an hour late with no announcement as to why. The attendant call button is very loud and seems to sound continuously throughout the flight - why can't the volume be turned down or the staff rely on a light? The temperature kept going from hot to cold and back again - very unpleasant. Overall not great and we won't go again - what you see on the advert is definitely not what you get.","","","Economy","","4.0","2.0","1.0","1.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Priyanu","Germany","2014-07-22","20/7/2014 Bangkok - Abu Dhabi : Business Class 777-300er. Nothing special compared to the Business Class of other airlines. Abu Dhabi - Munich: First Class A340-600: I was so looking forward to be seated in the First Class again and Etihad never fail to impress me from the chef to the cabin crew. So nice and friendly from Abu Dhabi until we landed in Munich.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Afshar","United Kingdom","2015-05-05","LHR-BKK-LHR. I have flown EVA to Bangkok in economy class over the last 6 years. The inflight service is getting worse every year food quality is terrible the crew are polite but act like robots. The inflight movie choices are poor I end up staring at the flight map. The positive things are the generous comfortable leg room within the cabin which is far better than other schedule flights departure times from both Heathrow / Bangkok and reasonable ticket fare in comparison to other Airlines operating direct flights to Bangkok.","","","Economy","","6.0","4.0","3.0","1.0","1.0","","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Harry Albright","","2006-07-10","BHX-FRA on a BAE 146. Generally good flight on time. BAE 146 slow and seats very narrow. A 3-3 configuration on this type is ridiculous. If the middle seat is occupied it is very cramped. Legroom is adequate though. Usual service of a small cheese sandwich and a drink perfectly adequate. Staff friendly. Seatbelt light stayed on for the entire flight for no apparent reason but people ignored it. Parked at a remote stand at FRA which involves busing. Overall good. It beats driving to Heathrow or Gatwick if you live in the Midlands and you fly to the real Frankfurt not an airfield 100 miles away. Cheaper than Ryanair too.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ranjith Prabu","United States","2014-07-22","We had the most disappointing experience with Etihad. We travelled SFO-LAX-AUH-MAA both ways. On our way to Chennai both the flights were delayed and missed our connection flight to Chennai. We had to stand in the line for the flight transfer desk for 3 hours and stay in an airport hotel for a day. The return trip was 'lovelier'. The flight from Chennai landed in Abu Dhabi on time but was stranded on the runway for an hour and a half. So we missed our connection flight to LA and we are standing in the line at the flight transfer desk for 2 hours and still counting. We would not recommend this airline.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Dan Watts","United Kingdom","2015-04-26","Flew Royal Laurel Class from Heathrow to Taipei. Brilliant. Flat bed better than BA and as good as Virgin Upper. Lots of space and comfort. Great choice of movies and big screen and the food was top notch. Cabin crew were extremely friendly and attentive throughout. Cant really fault it. Look forward to flying with EVA again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Matthias Schmutz","","2006-06-30","ZRH-TXL in Y. Swiss/Lufthansa sharecode flight operated by Eurowings in a BAe 146. Friendly crew enough legroom. Lufthansa catering which on the way to TXL consisted of a triangular dry inedible Sandwich out of a paper box. On the way back a much better bread roll. TXL-ZRH with a two hours delay. Explanation given: The technician called to fix a problem that came up during the flight check had been stuck for an hour at the airport-security. Hard to say whether it was true or an excuse. Would use them again if the prize is competitive.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Priyanu","Germany","2014-07-22","11/7/2014: Munich - Abu Dhabi: First Class: Atlantic lounge/Europa Lounge in Munich was not really quite what I had expected but as soon as I boarded the plane to my surprise the First Class suite was really nice. The seat was really comfortable the chef and the cabin crew were very nice and friendly. I managed to sleep all the way from Munich to Abu Dhabi after my light dinner which was prepared on my request. Abu Dhabi - Bangkok: Business Class: I was rather disappointed as the seat was rather narrow and not as comfortable as I had expected but it was ok. It was a big change from First Class to Business Class. The service was also not bad at all.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","John Westoby","Thailand","2015-04-19","BKK-LHR-BKK in April 2015. Food on first sector BKK-LHR far better than return leg. Inflight entertainment poor compared to other airlines and very limited choice so on return flight not much to watch. On one of the seats for my family the sound for the inflight entertainment did not work for the sector LHR-BKK - luckily the flight was not full so could jump to another seat. In-flight announcements hopeless - one can hardly understand the English. LHR-BKK flight delayed by over 1.5 hours leaving T2. Flight crew very nice and helpful and friendly and are focused on their job for both sectors.","","","Economy","","6.0","4.0","5.0","3.0","1.0","","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Tim Pithers","","2006-02-18","I have recently flown with Eurowings on a Lufthansa flight from Paris CDG to Munich. The flight crew was professional and appearance very smart. The service was good as flight was only about 50% full. The BAe 146-300 aircraft clean and comfortable.","","","","","","","","","","","","","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Wong","Malaysia","2015-04-16","HKG-TPE BR 858 A330-200 Hello Kitty Jet and TPE-HKG BR 857 777-300ER. Originally BR 857 is operated by Hello Kitty Jet same as BR858 but due to regular maintenance they switch it to 77W but Hello Kitty service still provided. Both seats are very comfortable very nice staff. The food served was just moderate no much design of Hello Kitty on their food served but the beverages served were better. Hello Kitty welcome video only shown on the flight to Taipei. The IFE of 332 has lower display quality the flight tracker stop working just 10 more minutes before landing IFE in 77W is better and operating properly. Selection of IFE can satisfy me in this 90 minutes flight. I would consider to travel with EVA Air next time.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"eurowings","/airline-reviews/eurowings","Eurowings customer review","Daniel Schlösser","","2005-11-30","Wonderful small airline. Flew with them as a Lufthansa codeshare flight Frankfurt - Friedrichshafen and return on a BAE146-200. The service on board was the same as on a regular Lufthansa flight but the fa's were even more pleasant and it seemed as if they really love their job. Both flights left and arrived on time an I would fly with them in the future without hesitation although there is less space on a Bae as on board a B737 or A320 but it's more than enough for 40 minutes in the air.","","","","","","","","","","","","","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Fonseca","United Arab Emirates","2014-07-20","EY 641 8 July 2014 AUH-NBO. EY 642 12 July 2014 NBO-AUH. We expected much more. Both our flights we had inattentive crew malfunctioning and/or broken seat equipment and IFE weird menu options. When trying to view 'our Network' the IFE the screen simply went blank and showed a white fuzzy box. Looking in the magazine or asking crew members did not make matters better. Offering bags of plastic packaged caramel corn before landing also seemed a bit off for an award winning airline. Both of our flights departed and arrived very very late as well. The only positive for them is the quality of economy class headsets and honestly outside of that the experience on their competition especially Emirates is far superior!","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Rebecca Graff","United States","2015-04-08","Left on March 20th from SF to Taipei flight 7 then Taipei to Bangkok on flight 75. Returned on flight 256 on March 29th from Bali to Taipei. Then flight 28 to SF. Great airline. Great service comfortable seat. Free inflight entertainment. We ordered vegetarian meals and those were good. Much better airline than all the American airlines. Great value price wise. Would use this airline again. Went from SF to Taiwan to Bangkok.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Pierre Jean Trebuchet","United Arab Emirates","2014-07-20","BKK-AUH July 10th. An extremely unpleasant experience from the beginning to the end: chaotic check-in at BKK airport flight delayed no explanation or apologies. Equipment was an overcrowded Airbus 340-600 we were packed like sardines and temperature was extremely hot inside the airplane. Staff were rude and unprofessional. No efforts to bring the temperature down no water service I had to ask 3 times for a glass of water. Luggage delivery was also delayed.","","","Economy","","2.0","1.0","1.0","2.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Roy Burgess","Australia","2014-07-20","I have just completed a 6 week holiday with my wife and had the unfortunate experience of flying Etihad on 4 occasions. The airline promises one thing and delivers another ie: we had a 3hour delay at MEL which meant we missed our connecting flight at Abu Dhabi so had another 2 hour delay which meant we were almost 6 hours late arriving in London. On the return trip we left Dublin nearly 2 hours late which really didn't matter as the flight from Abu Dhabi to MEL was delayed by well over an hour. I found the staff at the airport and onboard rude and not receptive to customers requests. 777-300 - a very cramped uncomfortable and noisy aircraft.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Wilson","United Kingdom","2015-03-26","LHR to BKK and return on BR68/67. Economy. Not impressed with the service food palatable - just. Asked for a beer 40 mins into return flight to be told ""No beer"" no smiles either. Cabin crew efficient and toilets kept spotless. Lack of refreshment in between meals needs addressing. Also what's with all the window blinds having to be kept closed on daylight flight. First and last time will pay a little more next time.","","","Economy","","5.0","4.0","2.0","1.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Paul Yang","United States","2015-03-25","March 1 2015 BR 07 SFO-Taipei. Excellent staff service plenty of food and drinks. All of the services made me feel comfortable at home and seemed to make the long distance trip short. Will be sure to recommend EVA Air.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Thomas John Cooke","United Kingdom","2015-03-25","Flew Business Class London-Brisbane on 2/2/15 returning on 18/3/15. This was our first experience with EVA and overall our experiences were positive. Staff were excellent and service was good. Food quality was variable. For example dim sum excellent but a beef rib meal was inedible. One small downside was the service of drinks. Despite an extensive drinks menu we were only offered a pre-meal drink on one occasion. The main benefit of EVA was the value for money. It compares well against our experience of other airlines but with the advantage of being cheaper.","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K Jarvis","Australia","2014-07-15","Very disappointed with Etihad planes late on two occasions already and now waiting in a crummy business lounge in Athens with another late plane. They only give one hour's WIFi in what is supposed to be a business class lounge and the place is hot with second rate food and service and in appropriate seating design. Entertainment system was not working in my business class seat on the way over. First world problem I know but you pay a lot for these seats and they knew the seat had issues from previous flights but still put me in it. Just not good enough. Never flying them again.","","","Business Class","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Anirudh Jain","Indonesia","2014-07-15","Highly rated airlines but a totally disappointing experience. Food is really bad and the seats are really tight. Took a return flight from KL to Sao Paulo and for such a long journey the seats were really uncomfortable. Not to mention that the flight was delayed for 3 out of the 4 legs. The change over in Abu Dhabi was a bad experience as well. The change of flight required extensive walking with a 2 hr lay over only and had to go through a long line for x-ray again.","","","Economy","","4.0","1.0","2.0","1.0","2.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","H Vuong","Vietnam","2015-03-19","LAX-TPE-SGN (11 Mar 2015). Flying with EVA Air is always very pleasing. Check-in was like a flash at LAX. I came to the counter showed my passport and credit card and received my boarding passes within a minute! In-flight services were good however I was skipped getting served first round drinks during meal service. Woke up after a good sleep of over 6 hours and was invited to get some drinks and snacks. Flight attendants were kind and friendly. Connection at TPE was easy. Drinks were served during meals before collecting the trays on TPE-SGN and the last two hours were left without any drinks. I would suggest the drink services spread through the flight(s) or at least one more round of drink service should be in place half or one hour after meal service. Overall I am happy with EVA Air and will fly with them whenever possible/available.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D van Liempd","Denmark","2014-07-15","Flew Manchester-Abu Dhabi-Singapore-Brisbane in December 2013 and now Brisbane-Singapore-Abu Dhabi-Brussels and on both legs all flights were great. Very nice and friendly personnel great good with good choices good entertainment system colouring packs and games for the children everything was great. Would definitely recommend them and fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K Matthews","Australia","2014-07-15","MEL to AUH. Flight was late leaving with no explanation. The seat was very uncomfortable being hard and with no support at all. There were no headphones for the inflight AV so this needed to be requested. The sound quality from the headphones was distorted with high pitched noises making listening to anything unpleasant. The flight attendant took orders for dinner which served after midnight local time. The meal was adequate but nothing unusual or noteworthy. After dinner that was the last I saw of any flight attendant until breakfast was served many hours later. For some reason I was overlooked by the flight attendant and received no breakfast in fact I was not even asked if I wanted coffee or water. This would be unacceptable in economy class and certainly is so in business class. The flight attendant did speak to me when he wanted to sell me tax free goods from the catalogue. I will not be booking Etihad again.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","V Wallace-Jones","United Kingdom","2015-03-09","Just had our third EVA flight to Bangkok this time with our adult children and their partners. Flew Elite class out and economy back. As always we were impressed with the service. Seats in Elite are very comfortable and worth the small price increase especially for an overnight flight. We range in height from 5' 9"" to 6' 3"" and we all managed to sleep for over half the journey. Food was satisfactory - the vegetarian option is often just vegetables which is boring but they are cooked well and varied. Service is very good - drinks and snacks available throughout the flight either brought round at regular intervals by the cabin crew or on a 'help yourself' basis in the galley. Economy seats obviously offer less legroom and are slightly narrower but are perfectly adequate for a daytime flight. We will be returning to Thailand in the next 18 months and will once again travel Elite and Economy with EVA.","","","Premium Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","John Peters","Canada","2015-03-09","Flew from Taipei to Vancouver in Business Class. Service by flight attendants was excellent. Drinks were offered prior to take-off and during the course of the flight. This is a night time flight which leaves around mid-night. Big drawback on the 747 is the seating which merely reclines rather than folding flat. Difficult to sleep unless medication taken. English spoken by the crew was acceptable and FAs friendly. Dinner meal much better than the Western breakfast.","","","Business Class","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Robert Wilson","Thailand","2015-02-24","Recent RT Flight Bangkok-London - Business Class. Overall a great choice especially compared to the other two non-stop options. The BKK-LHR flight was almost flawless. Comfortable seats on time good food and service. My only complaints were focused on the cabin service on the return leg. Staff seemed rushed and disjointed throughout the flight for no apparent reason. Meal courses were served prior to the earlier course being consumed. No cocktail orders were ever offered; had to ask for my dessert choice 3 times; forgot to give me pyjamas no fast-track passes were available. (All unlike the outbound leg). All minor issues but the cumulative errors made for a somewhat unpleasant experience.","","","Business Class","","8.0","5.0","3.0","4.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Crawford","United Kingdom","2014-07-12","EY20 28th November and EY17 on 3rd Nov 2013. Would definitely fly them again everything was immaculate the crew at LHR/AUH and on the aircraft and the aircraft itself. I was sat in coral economy and had more legroom than any carrier I've been on in that class the IFE system was great brilliant selection of TV Films Music games and more. 3 choices of main meal in economy as well as snack service and obviously drinks. You may pay a little more but the service and the airline itself is definitely worth it.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Lingwood","United Kingdom","2015-02-18","LHR to BKK return on Boeing 777Royal Laurel Business class. I normally fly with Thai but EVA offered a very competitive price so this was the first time I have flown with Eva Air and I was not disappointed in the least. Their 1x2x1 seating arrangement in my opinion rates amongst the best. Fully flat bed and generous space make for a very comfortable flight. I had window seats on both flights and you are virtually in a 'world of your own'. The food is good and well presented and you can choose from about eight options online prior to your flight. A good selection of drinks plus champagne is served regularly. I found the cabin crew very polite attentive and professional throughout the flights and they ensured the toilets were kept to an immaculate condition at all times. The entertainment offered was good and varied to suit most tastes with a generous sized screen. There is ample charging points for phones Ipads etc and good privacy reading lighting. Check in and boarding at both airports was quick and effortless and lounges at London and Bangkok were to a good standard. Overall I was very impressed with EVA's product and have already booked to fly with them again in a few months time.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Cooper","Australia","2014-07-12","Had the misfortune of flying Melbourne - Washington DC via AUH last year in December. The planes were old and shabby. On one of the legs I was forced to sit in one of the 'love seats' with a complete stranger. I couldn't sleep as I had to keep moving his leg off my bed yes they really are that close! Complained to the airline via email they chose not to respond.","","","Business Class","","1.0","1.0","4.0","3.0","2.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K Higgins","United Kingdom","2014-07-12","Flew to Thailand on 15th June returned on 23rd June. Flights EY16 and EY402. Returning EY401 and EY15. I have flown with Etihad many years maybe not again. I am over six foot in height and I think Etihads seats are made for small people. Manchester to Abu Dhabi and then Bangkok I was very uncomfortable all the way. Asked for extra legroom at Manchester and was told it would be £59 extra to Abu Dhabi and then pay extra again at Abu Dhabi to Bangkok. The food was adequate and TV entertainment average. Being an Etihad gold member I have seen Etihads quality go down. Very disappointed.","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Douglas Crawford","United States","2015-02-11","Traveled round-trip from LAX to Jakarta via Elite Class. My level of satisfaction is a nine on a scale of ten no serious issues very professional service and comfortable flight. I will certainly fly with EVA Air the next time my wife and I fly to Indonesia.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Tyler Seth","United States","2015-02-11","I just finished flying SEA-TPE on EVA Air economy class. Excellent in-flight service better than any domestic US carrier. The flight attendants served meals very quickly and efficiently. The temperature was a bit cold. There was a good choice of first run Hollywood movies in the entertainment system. Overall a great flight and airline. Great value for the money as well.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mullinar Liz","Australia","2014-07-06","This is my preferred airline. Why? Because the service is excellent you feel as if you are travelling business class nothing is too much trouble for the staff. Entertainment is the best with excellent earphones. I had to travel Virgin Australia on my way back from Paris to Sydney oh the difference Etihad every time.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Richards John","United States","2015-01-30","Royal Laurel class on a 777-300ER LAX-TPE and back. Amazing amount of space 1-2-1 layout means everyone has direct aisle access. Best sleep on a flight. Aircraft had the Boeing Sky interior which simulates a starry night sky and sunrise a nice touch. Service was good. Food was good. Some folks criticize the food but I only eat one of the meals anyway since I prefer to sleep and the meal was fine. United's BusinessFirst was 2-4-2 on the same airplane and cost $2000 USD more. Cathay has a similar but better business class product but their cost was $3500 more. Eva's Royal Laurel is the best bang for the buck across the Pacific.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Scholfield","United Kingdom","2014-07-06","LHR-AUH-KUL and back. LHR to AUH on Boeing 777 3x4x3 configuration AUH to KUL on Airbus A330 2x4x2 configuration. Very good value for money quite short connection times but not a problem even though AUH is very busy. Cabin crew immaculately presented and actually looked like they enjoyed their job. Good IFE with great selection of films and it was easy to use. Food and drink was ok although I didn't have the snacks. MY only complaint were the seats they were rock hard and it felt like sitting on a slab of concrete after 6 hours. However that's the only real negative and I would fly with them again.","","","Economy","","7.0","2.0","5.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Highfield","United Kingdom","2015-01-28","Flew Bangkok to Heathrow 26 January 2015. Impressed by quality of cabin staff excellent and efficient service and the modern 777-300R aircraft. Food better than any other airline I have travelled with. Seats give valuable extra space over economy. However I am tall and the folding-out leg supports were not usable as my legs were too far forward to rest on them; a pity! Clarity of announcements in English could be improved. My best economy/premium economy experience to date.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Cross","United Kingdom","2014-07-03","Flew MAN-AUH-BKK all on B777-300. Outbound no particular problems though the food offered was at best average. Inbound a different story. Food poor entertainment system barely worked had to be reset 3 times but the worst - aircraft boarding. At AUH organised boarding no way no young families first no row selection just 1 mad free for all on an almost full aircraft. Total disgrace for a 4* rated airline more like a cheap budget outfit. Not my first choice to get my custom again!","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Keeble","United Kingdom","2015-01-28","BR 67 BR 68. 12th and 25th Jan 2015. Have had two flights in last two weeks Bangkok and back to London in Royal Laurel Class. Excellent food service and comfort. Great value compared with other carriers. Hhighly recommended.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","William MacCormac","United Kingdom","2015-01-26","I've flown EVA regularly over the last 2 years - premium economy for this last flight. Only relatively good value nowadays as other carriers are getting closer. Space on Elite class. 30% more money gets slightly wider seat and decent leg room. The downside is the seat pitch isn't that great in my opinion. Just a couple of degrees more would make a huge difference to sleep quality. Food and Drink. This was the real weak point of EVA until recently. Things are a little better. Inflight entertainment. Film selection is ok but not so good is the music. It doesn't change enough and really isn't that good for western tastes. Journey. Keeping the temperature above freezing this time was a relief! And being a night flight to BKK is great and getting back to LHR in the evening is also good. My biggest gripe? The passengers who open the window blinds (when its light outside) and ruin everyone's sleep. When the cabin goes dark the blinds should all stay firmly down. I complained to the stewardesses but they didn't do anything very annoying!","","","Premium Economy","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Kay George","United Kingdom","2014-07-01","I travel to Melbourne from Manchester once or twice a year. This was my first trip with Etihad. The chauffeur was excellent but had not been given the correct information as to where to pick me up. Fortunately he sent a text and I found him and was in plenty of time so no worries. Unlike the other airlines I have flown with I did not feel 'looked after'. I have a gluten free diet and at the first meal the cabin crew apologised not only for there being no g/f bread but also for the very tired looking meal. The standard of food was not what I expected. I loved the configuration of the seats affording excellent privacy but was glad I am neither claustrophobic nor overweight. At Abu Dhabi the walk to the gate from the cramped lounge was very long. I felt quite ill and asked for some water to take some painkillers but was told to walk 'downstairs' to buy some. A member of staff eventually produced a bottle of water. The next leg was a repeat of the first apologies for lack of bread (I do not need bread it would have been simpler just to say nothing) and very poor food. However I slept well and there was wifi on board which for me is a huge bonus although there is a cost to this. This flight fell below my previous experiences on the MAN - MEL route.","","","Business Class","","3.0","3.0","1.0","1.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Sweatys","United Kingdom","2015-01-26","Excellent flight to Bangkok on 16 Jan from Heathrow. Service was superb. The flight back on 25 Jan from Bangkok to Heathrow but connected from Phuket was very good too. Extremely impressed as booked through a Travel company for our Thailand holiday. If you can afford it go premium or laurel class. A great long haul flight for our holiday.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Frank Simon","Germany","2014-07-01","I upped my Pearl Economy ticket to Pearl Business via Etihad bidding. Flew the first leg of my trip home (BKK- AUH). Airplane was one of the older (two class) 777-300ER of Etihad Airways. Seat area layout was ok especially when travelling alone and having one of the separated seats open to the aisle. I would not want to sit in one of the 'couple seats' with a complete stranger. Seat size was below optimum for a 1.88m/6'3'' person like me as in the maximum reclined position I wasn't able to stretch out completely. Putting one leg in the aisle was not causing a problem due to generous space especially when compared to the extremely narrow economy class aisle in 3-4-3 configured 777s. Power sockets and USB-Plug-in were somewhat randomly put into several areas and the table was too far from the person to enjoy the meal in an upright Position. The layout was clearly lacking storage room for something small like earphone case or iphone. No noise suppressing headphones were provided although announced in the ad (Website). I used my own ones and was able to sleep rather comfortably for most of the six hour flight. Food was ok but nothing much to write home about relatively small choice (again not really according to the advertised super cuisine). Overall a nice experience made the second leg in the extremely cramped economy class of a (nevertheless brand new) Airbus A330 of Air Berlin even more painful.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Shankar","Japan","2015-01-19","Kansai to Brisbane via TPE / Star Alliance Gold. I noticed most of the reviews here were for business class but we flew in Economy. Aircraft: clean and new. Crew: Always rushing and not very friendly but professional. However they disapper after meal service. Inflight meal: Very average - nothing compared to SQ TG NH and JL. Inflight Entertainment: Limited selections - old system.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Shankar","Japan","2015-01-19","Brisbane to Kansai Via Taipei. We were all ready to leave from Brisbane but due to an engine issue we were kept waiting onboard for 1.5 hours with insufficient explanation from the crew or captain about the situation. After this drama we left BNE. The crew were professional but not friendly at all. I felt they walked through the cabin in a big rush and bumped many passengers on their way. The meals were average but of good size. The ""Star Lounge"" at TPE was nice but was really crowded and there were limited showers so we couldn't get in. From Taipei to Kansai breakfast was served which was edible but again the crew were in a huge rush to get everything done. Far off from SQ TG JL and NH but better than the US carriers.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","James Plakal","United States","2014-06-30","EY 130 24 May. EY 268 25 May. EY 269 11 Jun. EY131 11 Jun. Flew IAD-AUH-MAA last month. Very good flight. I was asked to move from the seat that I had selected which I did not like. Food service etc excellent. Polite staff.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Slark Anthony","Nepal","2014-06-30","I had to fly urgently from my home in Kathmandu to London and only Etihad had the dates and times I wanted. My flight was EY 11 on 26th June AUH-LHR Economy seat number 23D. It was a Boeing 777. After my last two terrible experiences with the seating I had vowed never to use Etihad again but this time I had no choice. The experience was just as terrible with these ten across tiny seats. It's a shame because the cabin service and meals were as usual excellent. I will be travelling by Qatar Airways Oman Air or Air India whenever possible in the future and I will use Etihad as a last resort.","","","Economy","","4.0","1.0","5.0","5.0","5.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Ford","United Kingdom","2015-01-19","Bangkok - Heathrow. The return leg of my trip and just as on the outbound flight check in and boarding were fast and efficient. Cabin crew were excellent with a good level of English and were attentive without being intrusive. Toilets were spotless throughout the flight and well supplied with various lotions. The new amenity kit is of excellent quality. Departure was 10 minutes late and although the time was made up during the flight traffic at Heathrow (as always) very busy which resulted in a 25 minute late arrival. Baggage handling at the new Terminal 2 at Heathrow is a big improvement over T3 as is immigration.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Scott Wales","Australia","2014-06-25","Flew Sydney to Manchester return Business Class. New Business Class seats are very good.. I got the old seat from AUH-SYD and you can definitely see the improvement. Food was good. Other airlines do offer a bigger Menu. Lounge in Terminal 3 AUH very disappointing too small and at Peak times standing room only. Etihad's main competition Emirates offer a better overall product. Etihad are trying to keep up with Emirates. They are trying to grow very quickly but missing some of the simple little things that make a great airline such as Singapore or Emirates.","","","Business Class","","7.0","3.0","4.0","3.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Edwards","United Kingdom","2014-06-25","Flew LHR-AUH-BKK was dreading flight as planes got changed to the 777 at short notice and I had previously seen the reviews of that plane on here. I was really impressed with leg room and seat comfort even though 3-4-3 seating. I don't see what people have been complaining about. I found it more comfortable then Emirates BA and other major airlines. The entertainment was great and the food was excellent. Would recommend Etihad.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Len Sweetman","Australia","2015-01-14","Flew Brisbane to London 31st Dec. I would consider EVA the best airline I have flown with. The quality of every aspect of the flights was first class. Royal Laurel class was exceptional whilst the only thing to spoil the experience in Premium Laurel was the lie flat seat. An exceptionally good airline which I would not hesitate to recommend.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Varley McLeod","Australia","2014-06-25","I recent flew numerous sectors with Etihad in Business Class. The cabin crew seem to enjoy their job and this shows. The Business Class product is excellent except for the smaller A320 aircraft. Very old and dingy interior. The Flagship Business Class Lounge in Abu Dhabi in the mornings is a complete joke. This lounge is something you'd except from a 1 star airline. I did though have the pleasure to experience the lounge mid-morning and it was very pleasant. Staff even remember my face from previous visits and coffee choice. The Etihad Chauffeur is also fantastic along with the dedicated Business/First check-in. Cannot fault this airline and it will continue to be my airline of choice!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Clarke","United Arab Emirates","2014-06-25","I flew from Abu Dhabi to New York the plane was not an Etihad plane but an Indian Jet Airways plane. The plane was filthy they ran out of water and the toilets were so dirty my colleague were reluctant to use them. A 14 hour flight. Numerous people complained. Etihad code share with so many people now its a gamble what sort of plane and service you are going to get. I used to love Etihad but you no longer get what you pay for.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Ford","United Kingdom","2014-12-31","London / Bankok in Royal Laurel Class. Flight delayed by 30 minutes due to ATC in London. From check in to boarding everything went smoothly the Air Canada lounge in T2 Heathrow was comfortable although fairly limited on choice of snacks there also need to be better signage for the lounge as it is tucked away through a small passageway and T2 staff working in the area did not know where it was. Onboard everything was as always immaculate excellent cabin crew who were friendly spoke good English and were attentive without being intrusive. I rarely sleep for more than two hours on a flight but after the meal that was served within an hour of takeoff I slept for seven hours. The lie flat bed excellent posture pillow and duvet made for a very good flight. I ordered my meals online as there is a wider selection and could not fault the quality or quantity. Baggage handing at Bangkok was quick and efficient and I was out of the airport within 30 minutes of landing. EVA has worked hard to produce an excellent product and value for money.","","","Business Class","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Hoyi","Hong Kong","2014-12-22","Taken HKG-TPE-HKG o/b 29 Nov i/b 1 Dec respectively for a leisure trip with my girlfriend. For the o/b flight it was a bit inconvenient due to configuration of MD-90. Seats and legroom were not wide enough. Moreover the headlamp on my girlfriend's seat was out of order so it was on the entire journey for 1.5 hours from HKG-TPE. Convenience is much better on the i/b flight as it was an A321. Flight meals on both journeys were excellent. I was mostly impressed by the perfect landing for i/b flight as it was raining heavily at Hong Kong on that day. The only demerit was no individual in-flight entertainment on both flights.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","David Feehan","United Kingdom","2014-06-23","Flew with MAN-AUH-NRT and back. Flights to and from MAN were on 777-300. These planes are very cramped in 3-4-3 configuration. That said staff were courteous and the food perfectly acceptable. However the perennial problems with delays leaving Manchester reared their ugly head (apparently waiting for passengers from a connecting flight which has arrived some time before the scheduled departure). This resulted in a mad dash transferring through AUH to get my connection to NRT. Flights to and from NRT were on A330 which seemed much more spacious in terms of legroom. As the flight to NRT was half-empty there was plenty of room to stretch out. Arrival at NRT spoilt by the non-arrival of my baggage. Credit where it's due the Etihad representative was straight on the phone to track it down but this has happened to about 12 people on the flight. Even more disturbing the Etihad rep had told me that it happened to 7 people the day before. Service on the flight was perfectly acceptable but the delays and transit issues at AUH and temporary lost baggage spoilt the ""Etihad Experience"" for me.","","","Economy","","5.0","3.0","4.0","3.0","5.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Mann","United Kingdom","2014-12-18","LHR-BKK-LHR this was our first time with EVA as normally we fly Thai. I cannot emphasize how good this airline were. From start to finish they provided excellent service. The onboard service was efficient courteous and the food quality and amounts will have me returning to this airline on my next trip to BKK. The seats were comfortable (and unlike Thai) fully flat beds with quality duvet and pillows. Whilst the inflight movies were not extensive in choice there were certainly enough to keep me entertained.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jain Mohit","India","2014-06-13","Flew coral economy class DEL-AUH-DEL and was very impressed and comfortable. Cabin crew on both legs very professional and also very friendly at the same time. Food quality was very good. This is part of the flight experience. Good food good clarity on the screen for the on demand media and they also have decent noise cancelling headphones. Service was good even though the flight was full.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Mike Penfold","United Kingdom","2014-12-04","Flew return Heathrow to Bangkok both flights took off within 5 mins of appointed time and arrived just a little early flew premium economy seats were very comfortable with plenty of leg room service was excellent both ways especially on the day time flight plenty of drinks offered during all of the flight food was good certainly not the worse I have ever had on a flight. Inflight entertainment was excellent good selection of films watched 4 films on return leg. Airline was recommended by our travel agent glad he did as it was smooth and hassle free would certainly recommend.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Denis","Australia","2014-06-10","Flew Athens-Sydney and had pre-allocated seats down the back (A and C) so wife and I would not be hassled by adjacent traveler in overnight flight. At check-in we were changed to BC seat with no explanation nor would they change it. Seat A was occupied and plane only 60% full. After takeoff I moved to vacant aisle seat with no one beside me. Mid flight a stewardess pushed 2 more into the seats next to me. Why as there were other vacant seats? I checked our original seat allocation and found 1 child under 5 occupying both A/C seats with parents in aisle seat with 2 spare seats next to them. That's unbelievable. Terrible flight and can't believe how poor seat allocation is. I will not fly Etihad again.","","","Economy","","1.0","3.0","3.0","3.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","John Ravlich","Australia","2014-06-10","We flew from Milan to Abu Dhabi and on to Sydney on May 24th and enjoyed the flight very much. The flight departed both Milan and Abu Dhabi on time. The Aircraft's were clean and comfortable. The meals were tasty and the cabin service excellent the flight crew were attentive and prompt in handling any request.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Domican","Ireland","2014-06-10","Flew business class Dublin to Abu Dhabi return and was very impressed. The driver collected us on time and the lounge in Dublin is excellent. Cabin crew on both legs very professional and also very friendly at the same time. Food and wine top notch and loved the fact you can eat when you want and what you want. The beds are narrow but comfortable. The only gripe is that the lounge in Abu Dhabi is dreadful. Its overcrowded and too small. To say this is their signature lounge is a joke. Passengers were sitting on the floor as there were not enough seats! This is part of the flight experience but its letting the product down big time.","","","Business Class","","7.0","4.0","5.0","5.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Raymundo Licuanan","Kuwait","2014-06-10","Flew KWI-AUH and AUH-MNL on 15-16 May 2014 and then MNL-AUH and AUH-KWI on 8 June 2014 . In-flight food service entertainment in all flights and Premium Lounge were quite superb. Staff were accommodating. Special lanes for the Business Class passengers now exists again. I had much better experience now than the last flight I had with Etihad last December 2013 and January 2014.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Isola","United States","2014-12-01","Flew from JFK to TPE in Royal Laurel class. Their service is extremely nice. The crew went out of their way serving especially elderly people. Seats were very comfortable and relaxing. The amenity kit had everything we needed. Food was good. Flight attendants were simply sweet. They were serving with a nice smile the entire 15 hrs flight which I have never experienced before on any other airline. The lounge in TPE is huge with impeccable service. very attentive friendly staff.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Bellamy John","United Kingdom","2014-11-25","Reading some of the past reviews we sometimes wonder what people want for their money. We selected EVA Air Premier Economy because they came out cheapest for our return LHR-BKK-LHR flight last month. And for what we paid both legs were excellent! Easy and quick check-ins at both airports punctual timings clean and newish aircraft smart and extremely efficient cabin crew (We don't care if they smile or not what we want to know is if we have to evacuate the airplane will the cabin crew be up to the task - that's their prime job!!). Yes the food is aimed at their predominant Asian customer base and why shouldn't it but we thought it OK - there was certainly enough of it and plenty of drink runs by cabin crew too. Well done EVA Air for giving us such value-for-money we will be happy to fly with you next time!","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ward Jennfer","United Kingdom","2014-11-20","I'm still at Bangkok airport waiting for my connecting flight  having just stepped off my economy Heathrow - Bangkok flight. Given some of the reviews on here I have to be honest - I was a little worried about the experience in advance. Honestly there was no need - the seats and leg room were great as was the food which was tasty and plentiful the crew couldn't have been nicer the toilets impeccable! It wasn't cold and the pillow and blanket were if good quality. This is a great airline more cost effective than Thai air or BA. I have no idea what all these people have to moan about! I would definitely use this airline again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","June Williams","Australia","2014-06-01","Flew MEL-AUH-AMS. Seats were cramped. Food was pretty good and so was the entertainment. Flight attendants were ok but they were quite peculiar about giving you more water. Being on planes for more than 15+ hours one gets dehydrated. Clean up after meals were too slow. It took them more than half an hour to come back and collect the rubbish. Transiting through Abu Dhabi was horrible. They make you go through security again and on our flight back to Melbourne we had to go through security twice. Boarding and transiting logistics needs to be looked at it's it not streamlined overlaps and absolutely chaotic. Other than the transiting in Abu Dhabi flight was pleasant.","","","Economy","","7.0","3.0","3.0","4.0","5.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Tung Roger","United Kingdom","2014-11-20","Flew to Taiwan during Sept 2014 this is absolutely the best flight I have been on. The staff were extremely polite and looked after you. The large 180 degree chair is really easy to sleep on and the inflight entertainment although I didn't really use it much had quite a lot of features.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Jackson","United Kingdom","2014-11-20","LHR-BKK November 2014 Economy. We last flew EVA in 1994 and the experience was a bit grim. I knew things had improved so was very keen to give them a try. Booked just 6 hours prior to departure on the Eva Air website - price £585 return (slightly cheaper than Thai who I also have flown with recently for comparison). A pleasant surprise and all in all a good flight. Positives - food quality superb I had a braised beef with noodles and vegetables. It was served with a warm roll two small side starters. Dessert was a stodgy cheese cake but filling. I declined coffee and tea. Frequency of soft drinks excellent and help yourself tray of water orange and apple juice was available at the back including mini Coronation Chicken Rolls Taiwanese snacks and biscuits. Toilets were clean and the staff did numerous cleans throughout. Staff were polite attentive and efficient. B777-300 very clean and only a few years old. Seats - great plenty of space to move. Negatives - film and music selection on the IFE very poor. A pleasant experience will definitely fly them again. They fly from LHR new terminal 2 and that is superb.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Neela Sukhanya","India","2014-05-29","On our outward trip from Abu Dhabi to Johannesburg I was allocated seat no 22c and my husband was allocated seat no 22a next to me but for reasons unknown ground staff decided to change my husbands seat to 26g. This was done without consulting us. Assuming that the passenger seated next to me must have made a specific request for that seat I was surprised to learn from her that she has made no such request. When I pointed this out to the air hostess she was apologetic though it was not her fault. For a flight of 9 hours my husband and I were made to sit apart. On our return from Johannesburg to Abu Dhabi we a group of 9 adults who are strict vegetarians had to make do with bread and juice and a couple of packets of nuts as our meal request for avml or asian vegetarian meal was not showing in their system. To sum it up our experience with Etihad was bad and the only saving grace was the air hostesses who were very considerate.","","","Economy","","1.0","3.0","3.0","1.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Pamela Anthony","Malaysia","2014-05-25","Travelled from KUL to Munich early May and awaiting my return flight at Munich airport. Flight to Munich was delayed by an hour with no explanation or apology by the pilot. On the return flight I asked to be upgraded to business class and was quite happy to pay a surcharge but was shocked that the surcharge was the price of my Return Economy. Seats are cramped and uncomfortable and in flight entertainment is terrible. I will never ever fly Etihad ever again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Vivien Simon","Australia","2014-05-25","The crew that make the difference on a journey. SYD-AUH-LHR in April 2014. The crew from Sydney were far superior to the AUH-LHR crew. Both were competent but the first crew were better. The comfort level is high in Business Class and the starlight effect in the cabin is lovely. The food on varies from good to excellent depending on choice. The wine list is quite nice but I hope next time they will have changed their champagne.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Laher","South Africa","2014-05-25","The service on Etihad is possibly the worst. Booked special meals which never arrived on a long haul flight from Johannesburg to Abu Dhabi. The same happen on our flight from Jeddah to Abu Dhabi. The seating on flights to and from South Africa is really poor On our flight 21 April 2014 two emergency exist doors did not operate. Delays experienced on at least 2 hours from Jeddah and Abu Dhabi.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Cohen Lawrence","Canada","2014-11-17","TPE - YYZ Business Class - you are escorted to seats by flight attendant. Business class is in 2 sections on 777. Very nice roomy pods seats fairly comfortable. Nice duvet pillows and pyjamas. Good entertainment system. Food adequate not great. Good selection of wine. Very comfortable flight lie flat seat ok for sleeping. One of the better business class cabins. EVA needs to improve the food.","","","Business Class","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Eldem","Canada","2014-11-17","YYZ-TPE-YYZ on B777-300. Smooth check-in and orderly boarding using priority and zone-based boarding. Both flights departed on time and landed ahead of schedule The reverse herringbone style lie-flat seats were very comfortable and offered ample storage. Plush duvet large pillow amenity kit and pyjamas made the long journey even more comfortable I selected my main course in advance via their website and the food was nicely presented and tasty. The wine selection was limited although the overall beverage offering had plenty to choose from including freshly brewed cappuccino. The IFE had a good selection of current movies and audio programs. There was a wide array of snacks to choose to from throughout the flight and the very attentive and personable FA's ensured passengers were well cared for. The cabin temperature was maintained at a very comfortable level and the bathrooms were kept spotless throughout the journey. The starry ceiling when the lights were dimmed was a nice touch. Overall a terrific experience and a great product.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Yeasin","United States","2014-05-25","17 hours I was in Abu Dhabi international airport on my way to New York because the flight EY 253 was delay about one hour. It was not only me there were about 20 passengers from different countries also sitting on chair for delay. The airport people only gave us two meal voucher nothing else.","","","Economy","","2.0","4.0","4.0","3.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","David Wright","Australia","2014-11-17","Flight was business class from Bangkok to Taipei. Very comfortable seats - the cabin layout is great for individual privacy. The food was good excellent choice of wines which included my favourite French white wine. Clean and modern aircraft.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Gage","United Kingdom","2014-05-24","I have flown Etihad 4 times in the last 12 months. Each time the service gets poorer. Last time 27th April I was rescheduled Manchester to Heathrow to Bangkok. I was assured there was ample time to transfer from T1 to T3 LHR .Not so had to dash only made it because BKK flight was delayed. I do not need such stress. Now the return leg on 18th May from BKK to AUH. No member of cabin staff identified me as a gold member each request was declined and the stewardess was totally out of her depth. for example when I asked for a glass of dessert wine I was told I would have to wait until business class was finished and see if there was any left. One hour and 25 mins later it arrived. By such time I had lost the will to complain . On the flight from AUH to MAN I was boarding with business class passengers . As I entered the aircraft the cabin crew manager said to the gentleman in front 'lovely to see you again sir through to the right' - to myself ""in there to the left"" with a look of disdain then to the next two behind lovely to see you etc. As a frequent flier and gold card holder I feel the treatment I received was abysmal.","","","Economy","","3.0","4.0","1.0","3.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Marissa","United States","2014-11-11","Traveled from LHR to TPE in Royal Laurel class (B777). Right from the get-go the service was excellent from check-in to touch down. They provided me with lounge passes at Heathrow T2 for the Maple Club and EVA Air's lounge in Bangkok (short stopover). The food was good with a fair amount of selection and the wine choices were limited but fine. Movies selection was a little limited in part because they need to cater to their own country as well. The seat was a lie flat and I had plenty of room to stretch out; layout is 1-2-1. Overall the service was better than United and even compared to United's Global First I would say the class I traveled in was better. For one thing seats weren't crammed in. Although I got the ticket on reward points I would say EVA Air is very cost competitive. I'd be happy to fly this airline again.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","San Raja","United States","2014-05-24","New York to Abu Dhabi is one of the worst flights I have traveled. Seats are cramped and extremely uncomfortable not much leg room. Cabin was too cold and cabin crew was not helpful. Food was not great. I had a horrible experience and it took 2 days to recover from all the tiredness. Don't try this airline even though they offer a the cheapest price.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Eddie Ng","Singapore","2014-11-03","KUL-TPE. Have taken EVA Air a few times and it delivers good service so far. Crew are polite - not the most friendly but I have flown most Asian airlines and not single airline has 100% friendly crew. Important is that they are helpful and prompt. Legroom is good for Econ Class - beware some IFE boxes under the front seat so it may interfere some legroom. Overall cabin cleanliness is 8/10. Food is inclined towards Asian choices which happen to be my favourite. Definitely look forward to fly EVA next Jan from Singapore to New York.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Denis","Australia","2014-05-23","Travelling Etihad Airways from Athens-AbuDhabi-Sydney was terrible. More crowded than domestic seating seat allocation changed for no apparent reason and my wife and I stuffed into Seats B/C with A occupied when only 60% full. I moved to another unoccupied E aisle seat with 2 vacant spots beside me and during middle of night for unknown reason flight attendant installed 2 more people next to me. Unbelievable. Checked our original 2 seat allocation and it was occupied by one child under 6 with spare seats next to her parents in middle seats. Unbelievable. Never Etihad Airways again.","","","Economy","","2.0","1.0","4.0","5.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Finden","United States","2014-10-31","VIE-BKK-TPE in business class on A332. Lie flat seats and cabin were a bit worn but comfortable. Entertainment was interactive and selection decent. Ground service in Vienna was fine. Flight crews were excellent and attentive. Food was decent and plentiful for all 3 meals on this flight sequence. Stop-over in BKK went fine was not entirely made clear that you had to re-clear security but you got there one way or another. Lounge availability for stop-over at BKK a real plus. Flights on time. Would be nice to see J cabin improved to be more competitive but overall a good flight.","","","Business Class","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Crafar","New Zealand","2014-05-23","I was traveling with my fiance and mother from NZ to Manchester in April 2014. On the SYD to AUH flight I had a live crawling beetle in my salad. I alerted cabin crew who attempted to remove it and return my salad to me! After following up the whole flight she finally said she had submitted an incident report. On the AUH to MAN flight the cabin staff gave our vegetarian meal to the family behind us. They started eating it and then the staff realised they had made a mistake so they removed the meal from the family behind us and gave it straight to us. The staff never returned when we requested water and it usually took 3 or 4 times until we got water. When I laid a complaint to the head office they offered my free guest miles and we stand by our great service and are offering you these guest miles. And that was it.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Stewart Vare","Honduras","2014-10-28","JFK-TPE-JFK in Elite Class. 15 hour flight going 14 hours returning 29 hours total therefore I was concerned how I would enjoy these long flights. However with EVA there was no need to worry. Both flights were excellent in what seems like a new 777-300ER. Elite class was a good choice separate cabin and toilets wider comfortable seats with a foot rest and enough entertainment choices for 30 hours flying. Food agreeable to all tastes due to the variety and pleasant enough. There must have been about 20+ staff I guess they work in shifts. Press the call button and you'll have two of them at your seat in less than a heart beat. Only problem the English could be better to speak and understand. However overall I'd do this flight with EVA agin given the opportunity.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Sahir Sharuz","United States","2014-05-21","I am very disappointed by Etihad Airways. They changed my flight timings without even considering my schedule. They have messed up my domestic flight timings with out even considering that it is prepaid already. The only solution Etihad Airways could engage was to persuade me into cutting my trip short or make it longer which I cant .The other solution Etihad encouraged me to partake was giving me a full refund. Its so easy for Etihad Airways to dump a customer off the cliff. Happily they try so hard to take your money when a deal is made but engaging in solution is something you are poor at. I work full time. I am an employee who has to make precise schedule to make that once in a life time trip to see his family in a short notice. Very disappointed!","","","Economy","","3.0","3.0","3.0","3.0","5.0","","","5.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Steve Rutsch","Germany","2014-10-22","We flew Economy from AMS to BKK. The air-conditioning blew very cold air on both flights we had with EVA. We fly very often and know how the temperature should feel like. Although we asked the flight attendants to change the temperature and made them aware of all the other passengers that needed jackets and shawls they didn't really care about our problem. I also think like many others here that EVA tries to lower the costs by putting on a cold airco. So take a hat a winter jacket and thick socks with you if you decide with EVA Air. Another problem is that under many seats there a steal boxes (I think they are the entertainment boxes for the screens) so that you don't have enough space for your seats. Very uncomfortable. We could further not check in online and when we arrives esrly at the check in we were both times told that we couldn't sit together although we had booked months in advance. Very bad service! The crew looks like the Chinese Army with their dark green uniform and their hair cuts and they lack a kind of warmth and interest in their guests. I hope that these problems will also be read by EVA Air so that these things will change. The food was okay but the drinks were served in half full plastic glasses.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Sivapriya Kumar","United States","2014-05-21","I have traveled Emirates Qatar Airways Lufthansa British Airways Air India and Etihad Airways so far in the last few years. But the staff service I received from Etihad Airways was so bad that I am writing this immediately after my travel. I was travelling with my 1 year old daughter and was surprised by the attitude of the Air Hostesses and other cabin staff. They were least friendly and least helpful when you ask them anything. I needed some help with my bags to be put in the compartments above the seat and I asked a staff to help me as I had my daughter who was not very happy either. But I was told point blank that she cannot carry my bags. During the flight I asked for some warm milk for my daughter and the staff gave a cup of cold milk (after asking a couple of times). When I asked if they can help me get the milk warmed I was again told clearly that that is all they can do and they can't warm the milk. Then I had to request them a few times to finally get the milk warmed. I am just putting down a couple of things here. But the experience was bad to worse and it all had to do with an unfriendly and unhelpful staff.","","","Economy","","1.0","3.0","1.0","4.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","F Wong","Hong Kong","2014-10-20","BR35 from YYZ to TPE. Having flown on BR36 I expected BR35 to be just as good and guess what? It was even slightly better! The usual smile and enthusiasm are very welcoming indeed. Lovely duvet and pillow also provided with pyjamas and RIMOWA bag. New style flat bed very comfortable had a good 6 hours of sleep. Food was excellent plenty of drinks and alcohol choices. It was lovely to wake up and be asked if I wanted some Chinese steamed dim sum for snacks a very attentive touch. Toilets are spacious and kept spotlessly clean throughout the flights. The 14 hours went by like a breeze. With competitive ticket prices EVA will be high on my list for long haul flights.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","H Justin","Indonesia","2014-10-20","TPE to CGK economy class. The check-in process was time-consuming as it was part of the holiday weekend in Taiwan spent over an hour in the chaotic Taoyuan airport as a result of long queues and complicated processes to proceed checking bags. Other than that the seats were the comfiest I've been on with great leg room (though no foot rest) and the flight attendants constantly walking down the aisle were the nicest. Ask them to refill your water and they will comply to your request. Food was incredibly tasty for an airplane meal with the salad being refreshing the bread warm and the beef very tender. Inflight entertainment was decent as quite a wide selection was displayed though not as complete as SIA. Overall a good airline that deserves more publicity due to its excellence.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Aspi Dubash","Sri Lanka","2014-05-20","My wife and myself went to Colombo airport and got checked in for a flight to Munich via Abu Dhabi. The flight was in the initial beginning was late by one hour. The Etihad ground staff knew about this problem but still issued us both the Boarding Passes Colombo to Abu Dhabi and Abu Dhabi To Munich. On the flight we asked the Purser and the Air Hostess to check with the Pilot about our connecting flight in Abu Dhabi. All three assured us that we will be able to catch the connecting flight. Upon landing at Abu Dhabi airport we were met by a Etihad ground staff who told us that the connecting flight had left for Munich 1.5 hours ago. So all that assurance by the Pilot and the Purser was a lie. We were made to do immigration formalities and brought to the baggage collection carousel. The baggage took exactly one hour and twenty minutes to arrive. We were not offered any water nor a place to sit no one was kind nor helpful at the airport. We were handed over to Etihad Airways staff who was the rudest I have ever known. Just because she is of Arab origin she thought that everybody else are low down. She took us to the taxi rank at the airport and handed us over to a taxi driver who drove us off to Dubai. She also told us that there will a person from Etihad who will take care of us at the Dubai Terminal. Finally we reached Dubai Emirates Business Terminal and got ourselves checked in. What a difference from the Emirates Staff compared to the Etihad staff. Nobody at Etihad Airways cared a damn and they were not bothered.","","","Business Class","","1.0","1.0","1.0","3.0","2.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","John O'Shea","Ireland","2014-05-20","Business class DUB-AUH-SYD and MEL-AUH-DUB. All flights were excellent. First rate staff and top quality meals. Seat comfort could be improved but only slightly. Otherwise very happy!","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A Brown","Thailand","2014-10-13","Flew on BR067 LHR-BKK on 7th October. Full Flight. Service very ordinary nothing special. Also inflight catering quite disappointing - quite bland and tasteless.","","","Economy","","4.0","4.0","2.0","1.0","1.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Y Lou","Lebanon","2014-05-18","Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","F Wong","Hong Kong","2014-10-12","HKG to TPE to YYZ HKG to TPE on an A330 great service and food staff are keen and pleasant. Extremely impressed with the lounge in TPE great shower room and wide range of food offered in their new lounge. On route to Toronto on their new 777 Royal Laurel Class their new signature product. Exactly same design as CX very private and full of storage space. When laid flat one could sleep very comfortably. Service is once again excellent even better than from HKG which was already very good. Food was fabulous and plenty in portion. Loved their pyjamas and Rimowa toiletry case probably amongst the smartest and most collectible I had a very enjoyable 13 hours on this flight arrived fresh very pleased to have chosen EVA to fly me to Toronto.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Wang Po H","United States","2014-10-12","LAX-TPE in Elite class September 2014. Nothing out of the ordinary for me as I have flown this route in the past six years on EVA Air. Consistent service during the last few years. However on my most recent trip I noticed a deterioration of quality of meals served. Seems EVA Air has disappointingly gone back to their cost-saving ways again at the expense of their customers which is not good news. In 2013 I was surprised and happy to find increased attention paid to quality and quantity of meals served in Elite class. Not the case anymore sad to say. Airlines don't think their customers notice it when they cut back in certain areas but they do! On my trip in June 2014 I flew in one of EVA's newer ""Hello Kitty"" planes from TPE-LAX. Big difference in the arm/leg space even in Elite class with more pitch and better recline not to mention ample leg room. If you are one of the lucky ones to fly in their ""Hello Kitty"" planes between LAX-TPE you're in luck! EVA is still recommended but their star seems to be waning for me as they cut back in areas that they shouldn't be when it comes to the traveler.","","","Premium Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Khawla Amin","Qatar","2014-05-18","Bangkok to Doha via Abu Dhabi. Bangkok to Abu Dhabi new B777-300ER. Excellent service delicious meals great IFE comfortable seats. Abu Dhabi to Doha on A319. A 40 minute flight but hot sandwich was served with drinks superb service. This airline is cheap compared to Emirates or Qatar Airways.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Marco Bella","Italy","2014-05-17","Totally disappointed by Etihad . Flight delayed 15 hours without notice no customer service baggage lost. I am trying to contact lost and found since 4 hours and I have not received a reply yet. Staff is not helpful and the Abu Dhabi airport did not have enough facilities to accommodate all the passengers. I do not suggest to fly with this company.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M J Wraight","United Kingdom","2014-09-28","LHR-BKK. Pre flight customer service was appalling check in was OK we were not able to sit together as a family of 4 so had to sit separately. Plane was OK leg room was good TVs did not work so had to endure a 12 hour flight without working entertainment cabin crew tried to assist but would have meant my 5 year old son sitting on his own! Food was not great but staff were very polite.","","","Economy","","","4.0","4.0","2.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","N Senior","United Kingdom","2014-05-17","My wife and I flew Etihad from London-Abu Dhabi-Male on the outward journey of our holiday. Due to a major (unresolved) issue on the outward journey Etihad offered us ‘Meet and Assist’ and (if available) Pearl Class upgrade for the return journey from Bangkok-Abu Dhabi-London. We will see if they manage to redeem themselves.","","","Economy","","2.0","4.0","1.0","4.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Nesbitt Paul","Thailand","2014-09-19","LHR-BKK For the first time with the ""New"" business class I was a little disappointed. The whole service seemed rushed no pre dinner drinks or nibbles and straight in to dinner which was disappointing to say the least. Tandoori Prawns with a ""blue gel"" and raw peppers followed by a pre-ordered steak that was well done and flavorless. I really hope this was the exception that proves the rule as I have been using Royal Laurel for some months BKK-LHR-BKK and this is the first bad experience I have had.","","","Business Class","","5.0","4.0","4.0","2.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","W Hickling","United Kingdom","2014-05-15","Manchester to Trivandrum via Ab Dhabi. We were pleasantly surprised and no problem with the flights the service and the transfer through Abu Dhabi. The seats on the shorter flight to Trivandrum were comfier than the 7 hour flight and we didn't enjoy the food very much - but that may be a personal thing! Flight attendants pleasant. No problems on the return journey apart from a queue between terminals at Abu Dhabi - however it moved quickly and we were not inconvenienced. All flights on time.","","","Economy","","7.0","3.0","4.0","2.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Maureen Verrier","United Kingdom","2014-09-09","Trail Finders booked me EVA Air to Bangkok. The aircraft was noisy which made following the inflight entertainment difficult. The choice of films was poor also. The cabin crew were polite. They spoke English with a very strong accent so it might as well have been Chinese. To be fair economy seating was good and the aisle was a good width. The return journey was in elite. It appeared to be a newer plane and the inflight entertainment choice was better as the aircraft was not so noisy I could follow the films. Still a language problem with crew.","","","Economy","","5.0","4.0","3.0","3.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Sawar","United States","2014-05-13","EY 102 JFK-AUH business 5/3/14. EY 233 AUH-ISB business 5/4/14. EY 232 ISB-AUH business 5/10/14. EY 101 AUH-JFK First 5/10/14. Ground crew are quite unhelpful to the point of being rude. The airport facilities at Abu Dhabi including the business and first class lounges were dirty and unkempt. The staff there was quite rude and unprofessional.","","","First Class","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","F Price","United Kingdom","2014-09-06","We travelled from London to Bangkok return with young children in economy class. The legroom was good for economy. The plane was full. Staff were friendly and did a good job. The food was edible and we had pork with noodles going and chicken stir fried rice for main meals. There were snacks and non alcoholic drinks available whenever you wanted them although more hot drinks would have been nice. The inflight entertainment was excellent with a choice of games and recent blockbuster films. The children were very happy and kept occupied. Most importantly it was a direct flight EVA being one of a handful of airlines including Thai airways and BA who fly direct between the UK and Thailand saving a minimum of 2-3 hours on the journey time. Overall good value for money for the same price as some indirect flights. Have used them several times before and will use them again.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Pluck","United Kingdom","2014-05-12","We had 4 flights with them and all 4 were late one by as much as 11 hours. Not a good start! With regard to the longest delay we were put into a ""first class hotel"". I do not call Premier Inn first class! We were told that we would have a chauffeur car to get there. After a 30 minute wait we ascertained that the hotel was some 200 metres away so we walked having wasted half an hour. On the return flight to Heathrow we witnessed a blatant disregard to the general safety regulations when a young female continued to occupy a seat next to an emergency door when it was very obvious that she would have been unable to carry out the special duties that pertain to that position. Finally quite a proportion of inflight entertainment units were inoperable.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Mathew","Canada","2014-09-01","YYZ-TPE-YYZ TPE-SIN BNE-TPE. My wife and kids were in Economy and they were not very happy. Food was quite bad but fortunately we had brought enough snacks for the kids. For TPE-SIN and BNE-TPE leg room was very limited and seats were quite narrow.","","","Economy","","3.0","1.0","3.0","1.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Khan Muhammad","United States","2014-05-11","I flew Etihad on 9 March 2014 from LHE-AUH-IAD. My trip started horribly from LHE where the Pearl and coral lanes were not even separated ground staff had no interest towards assisting anyone. It took them 2 hours to give me my boarding pass and they gave me an aisle seat when I had checked in online with a window seat. The plane was 1 hour late and when I entered the cabin only 1 flight attendant was there to guide everyone to their seats. No welcome drink served not even water. After take off the flight attendant brought me someone else's meal and then repeated the same thing again. It was a short flight and had a longer journey ahead. When I arrived at AUH airport I was happy to see they had extended their terminals and new terminals have been added to the airport. After clearing the security check point I went to the Pearl lounge and was so disappointed that there was nowhere to sit. I went to the new US Immigration's and Customs area which was done very well. The flight was an hour late. 14 hours to DC was ok the flight was full so I couldn't get my seat again. I was very disappointed with their inflight entertainment system as it has nothing at all to watch or listen to. Food quality was ok. Landed at IAD and my limo was not ordered as per the agent at the IAD airport. The bottom line is I have been travelling Qatar Airways for the past 4 years and they are excellent when it comes to taking care of their business class passengers. I hope Etihad improves.","","","Business Class","","3.0","4.0","3.0","3.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Hartanto Mo","Indonesia","2014-08-14","EVA changed to A321 (single aisle) for a 5 hours long flight. (Usually used for HKG-TPE). The business class seat could not fully reclined and no leg rest. A far cry from the previous A330 used (laurel class). This is an international flight. Surabaya - Taipei - Surabaya. Midnight flight as well. Saving costs on aircraft but at the cost of the passenger's comfort. The flight attendants however were very attentive even after working 2 shifts: TPE-SUB-TPE. Excellent service but very bad flight comfort for a long 5hrs journey.","","","Business Class","","1.0","1.0","5.0","3.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Tercon Bojan","Singapore","2014-08-14","The business class seat on this 777-300ER flight from Taipei to San Francisco has a reverse herring bone layout which I've never flown in. Am not a fan of the traditional herringbone layout but a reverse formation is much better for you face into the window and do not see any other passengers since you're facing away from them. It nearly feels like you're sitting in a recliner chair facing a window with a moving view while drinking champagne. The downside is that it's difficult to get out of the seat if you're sleeping or reclining. Also if you really want to see what's happening outside you have to awkwardly bend towards the window to get closer to the view. The service is somewhat uncompetitive to the other Asian airlines. The branding is old and stale. The green colour of the livery looks too much like a shipping company - EVA Air is an affiliate of Evergreen Shipping Line - and the green of the uniforms looks overly utilitarian. I did enjoy the food menu except for the Wolfberry jelly and the IFE had a considerable amount of entertainment options. The crew also offered a pyjama on this 12 hour flight which is always a good idea. What impressed me though was the very unique Rimowa toiletry bag - shaped like a mini Rimowa suitcase.","","","Business Class","","9.0","4.0","3.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jeanine Whalley","Australia","2014-05-11","Melbourne to Seychelles via Abu Dhabi and it was a pretty average flight small seat pitch mediocre food only one drink served on a 13 hour flight. The way home however was a different story. On 27th April the plane took off from the Seychelles 5 hours late due to fog in Abu Dhabi. I knew I would miss my connecting but assured that ground staff in Abu Dhabi had it taken care of. When we arrived there was no sense of order or anywhere near enough staff. On arrival at 11.10pm I was told to queue at the flight transfer desk. At this point there were two people working the desk. The queue broke up and it became a free for all. After 3 hours of waiting in this queue I was rebooked on a flight to Sydney and then another one on to Melbourne the following day. I arrived in Sydney to find my luggage was not with me. I had obviously missed my next flight so was rebooked again and found myself back in Melbourne 17 hours later than intended. I finally got my luggage 4 days later.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Hignett Harry","United Kingdom","2014-05-11","EY16 Manchester to Abu Dhabi on 14th April. Business class. Arriving Abu Dhabi there was no gangway we had to disembark using metal steps. There was no handrail and I aged 87 I had difficulty using the steps with very little to help me to climb down. At the same time an elderly lady perhaps not as old as myself but using a walking stick also had difficulty going down to ground level. There ought to have been a handrail. Thursday 1st May on my return at Sydney airport I attempted to find the Business class lounge prior to boarding EY455 Sydney to Abu Dhabi. I walked almost the length to Gate 60 before I found that it was near the Duty Free section. I had waked past with a number of people. The signing was poor and needed an overhead indication. On 3rd May EY021 Abu Dhabi to Manchester I asked for grilled beefsteak from the main menu only to be informed that it was not available. The alternative from the Anytime Menu was adequate. At all times the staff were extremely efficient pleasant and helpful.","","","Business Class","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Tercon Bojan","Singapore","2014-08-14","The 777-300ER on this short 3 hour 30 minute regional route from Saigon to Taipei had a complete lie-flat bed which is impressive. I imagine this is the same configuration they also use for long-haul flights. The seat layout in Royal Laurel (biz) class is a reverse herringbone which is actually much better than a traditional herringbone configuration. At least you face into the window and not the aisle. The service was ok but sub-par for An Asian airline. I also feel that they have to do a big revamp of their branding for the greens that they use for their corporate colours is very drab! When it came to meal time they brought all the 3 main courses to display to you so that you could make a choice. It was like looking at a photo menu which I kind of liked. You didn't have to guess what you were ordering. All-in-all a very comfortable connecting flight.","","","Business Class","","9.0","5.0","3.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Huzayfah Alam","United Kingdom","2014-05-10","Abu Dhabi to London on 29th April 2014. We flew a Boeing 777-300ER A6-ETN. The seats were very narrow and made you feel claustrophobic due to the 3-4-3 configuration however the comfort of the seat was good the seats also looked very attractive. The aisles were very narrow and small. The value for money was great the legroom was decent and the staff service was average. My mother asked for headphones 3 times until someone bothered to fulfil her request. She asked for water a several times and a Air Hostess looked annoyed and gave her a whole bottle. Their attitude needs some sorting out. The food and beverages were great and the IFE was very good too!","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Stanley","United States","2014-07-27","I am reviewing the customer service more than the actual flight. Seems there's enough about that here already anyway but for the record the flight was ok. I needed to make changes to my ticket in Hanoi which is a dicey process as service in Vietnam is spotty at best but the local office had good service with English speakers answering the phone and taking care of my changes with no problems. When I got to the airport I had lost my credit card (must show purchasing card at check in) and had to buy a new ticket. They ran me to the business office upstairs and used the computer to buy a ticket for a month away at the same prices with the plan that they would move the ticket date at the check in counter. In my haste I misspelled my own name and this caused a real problem when transferring the ticket. The ladies at the counter worked on it and got me on the plane with minutes to spare. Stressful but my own fault. I was told that I could apply for a refund of my original ticket online which turned out not to be true because of the original reissue / changes I made. Turns out the refund would have to be worked out with the Hanoi office. When I mentioned that this would be hard as I was staying in San Francisco the woman at the San Francisco ticketing office said she could handle it if I faxed her some information which I did. That was yesterday and she just called back telling me the refund was being processed. So great help from the Hanoi office at check-in and in San Francisco!","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Huzayfah Alam","United Kingdom","2014-05-10","Lahore to Abu Dhabi on 29th April 2014. We flew an Airbus A340-600 A6-EHH. The plane was scheduled to be an Airbus A330-200. Last minute plans from Etihad was made which annoyed me a bit. The cabin seriously needs refurbishing it looks old and worn out inside. The seat comfort was decent and the legroom was good. The cabin crew were rushed and some were kind and some were moody. The value for money was great! The IFE was good and the food and beverages was great!","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Huzayfah Alam","United Kingdom","2014-05-10","Abu Dhabi to Lahore on 31st March 2014. We flew an Airbus A340-600 A6-EHI the plane seemed a bit old inside and needs refurbishing. The flight was delayed 1 hour 30 mins due to delayed passengers and a sick passenger. When the flight finally took off we we're allowed to use the IFE and the IFE was pretty good. The cabin crew were all a bit moody and rushed which wasn't very helpful at all. The seat comfort was decent and the legroom was good. I liked the configuration of 2-4-2. The meal was also decent.","","","Economy","","6.0","3.0","2.0","3.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Farel Silalahi","Indonesia","2014-07-17","CKG-SFO return. Excellent flight in Elite Class for the TPE-SFO section. The food on the TPE-CKG flight little too bland. Movie choice not extensive. But overall an excellent flight experience.","","","Premium Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Huzayfah Alam","United Kingdom","2014-05-10","London to Abu Dhabi 31st March 2014. We flew on a Boeing 777-300ER A6-ETL And the configuration of the Coral Economy Class seats were 3-4-3 it made you feel very claustrophobic. It was a struggle to get luggage through the tiny little narrow aisles. To be different from flying the regular PIA we chose Etihad as it was cheaper. The cabin crew were all very nice and kind the seat had very good comfort. The legroom was okay the in-flight entertainment was quite good!","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Taylor Ling","Malaysia","2014-07-12","KUL-SFO return. It was a great experience! It's my first time with EVA Air and I think they did the job well for economy class - no problem whatsoever during the whole flight. Plane was slightly old and it was OK. If you stop by Taipei Airport and have some time walk around it because each boarding gate has a different theme and get your free massage chair token from the information counter to relax in the green zone. Overall I would recommend taking EVA Air - I suppose Premium and Business class will be even more enjoyable.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Holger Rosemann","Vietnam","2014-05-05","FRA to SGN in May 2014. Excellent food at any time during the flight. All meals were served with nice silverware and almost to 1st class standard of other airlines. You can choose any course and combination as much as you like and whenever you like. Excellent in-between-meals and they even reserve you your favourite main dish if you decide to eat later. Toilets are cleaned multiple times. I am 196cm tall and still could sleep on 100% flat beds. Entertainment a bit limited but headphones comfortable. Amenities bag complete with socks ear plugs hand and face moisturiser tooth brush and toothpaste of high quality. Most importantly and above all: the staff including ground staff in the lounges and check-in in FRA and AUH. I have never been in a better lounge then the Etihad lounge in FRA (except may be the Lufthansa HON lounge in FRA but that is a different world of it's now).","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R McDonald","Australia","2014-07-06","22/12/13 BKK-LHR. We had a last minute change of airline from Thai to EVA Air. Weren't we the lucky ones. We were in business class and I could not fault the service and the food was some of the best I have had in the air. I ordered steak and it was the most perfectly cooked steak medium rare. The cabin crew were very attentive and filled glass with out being asked. Good variety of wine. The seat was very comfortable although quite far apart if traveling as a couple (I was) marking conversation a little difficult but this is only a small niggle. I would fly with EVA again.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Vivien Moss","United Kingdom","2014-05-04","Our direct flight to Manchester was overbooked travelling from Abu Dhabi to Manchester. we were unceremoniously rushed on to a flight to Heathrow. My husband who has dementia and was seated in another section of the plane to me! We were given vouchers to spend and advised these could be used on Duty free goods this was not so. As we are unable to fly again vouchers are worthless.","","","Economy","","3.0","3.0","3.0","2.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","I Suttie","United Kingdom","2014-07-06","I am a regular passenger on EVA Air flying from LHR-BKK-LHR in their Business Class. The recent changes from almost flat to full recline with their seating is a definite improvement. I sleep a little on these but never did on the older style seats. The cabin crew are always polite professional and friendly. The lounges at both LHR and at BKK are comfortable and serve a good selection of food and beverages. The aircraft's are clean and well equipped with amenities.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Francois Goreux","France","2014-05-03","SYD-CDG via AUH. Very pleasantly surprised. Good service (FA's were friendly and attentive) more than decent food and great inflight entertainment system with live television! Only minus was the B777 on the SYD-AHU leg of the trip which was definitely showing its age. Overall would more than recommend flying Etihad.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Cowburn","Thailand","2014-07-03","We have flown EVA Air about 4 times between Bangkok and Europe during the past 7 years. In two out of four trips EVA Air have cost us extra money due to their fault and we have not received compensation. We will not be flying with EVA again except to get back home because we have already paid for the flight. On one trip from Bangkok to Amsterdam they cancelled the return flight and told us we would have to fly from London instead. We had to throw away our connecting flight ticket from Bristol to Amsterdam and buy a train ticket from Bristol to London airport. Then we had to stay overnight in Bangkok when we arrived because we would not be able to get the last ferry to the island we lived on. Extra cost to us. We got a $100 discount voucher on our next EVA Air flight valid for 12 months. We did not have the chance to fly EVA Air in the next 12 months so the voucher expired and we ended up out of pocket by about £120 not to mention the hassle and inconvenience. Then last month our flight to Amsterdam was delayed by 2 hours out of Bangkok so we missed our connection from Amsterdam to Bristol the last flight of the day. That meant having to buy new flight tickets to the UK staying overnight in Amsterdam and petrol costs and time for our daughter to drive 2½ hours from Bristol to London return. Not to mention the hassle frustration and inconvenience to us and our family and the disappointment for our granddaughter who had to wait another day to see us. The thing is EVA Air is actually a great airline. They fly the route and times that suit us at reasonable prices have an excellent premium economy product comfortable flights good food and great entertainment. But they just do not have that human touch. As I said we will not be flying EVA Air again. A 50% error ratio is just too high. We are sure there are other airlines who actually value their customers and treat them with better care than what we have experienced with EVA Air.","","","Economy","","1.0","4.0","4.0","4.0","5.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Carl Maslen","United Kingdom","2014-05-03","London to Bangkok via Abu Dhabi on 22nd April returning 30th April. Flying First and Business class - the worst experience I have had on an airline. Delayed 2 hours at Heathrow (no reason given) had to go on a later flight from Abu Dhabi to Bangkok again delayed 2 hours each time we were just sat on the plane waiting. Service on the plane very poor. Although no delays on return service was very poor again. Seemed like air crew had no interest in passengers only their own comfort. Staff in airport lounges disinterested with very rude tone.","","","First Class","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Cordelia Williams","United Kingdom","2014-05-03","I flew First Class from LHR-AUH-SIN-BNE and back again. I must say the service was excellent. Our steward was very attentive and only wanted to please. The food was excellent although I did expect breakfast to be served a bit earlier on when flying from SIN-BNE. I was slightly disappointed with the Inflight Entertainment system. It was not as good as British Airways simply because there was not as much choice. On the return journey it seemed like I had watched everything twice over. However I rather liked how the system did not turn off when the plane was beginning it's descent as it often does with other airlines. The steward was very helpful when it came to disembarking the plane. I was struggling to unload all my things and manage to my two young boys. He took my boys and led them off the plane. This is my first time travelling Etihad normally I would use BA or Cathay Pacific but I have converted over to Etihad now! Overall the best flight experience I have had. I fly at least once a month to AUH business class and every six months I fly First to Australia and will definitely be using Etihad for my future travels.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Eric","United States","2014-06-30","Flew SFO-TPE a few weeks ago. What a wonderful experience. Our kids' child meals came out first well decorated and delivered with a smile. They also got an EVA trinket each. The adult meals and choices were great (the ""fish floss"" was a very nice add-on to the congee). The 1 am flight was sent out on time and with many smiles from the EVA staff. The seats in the 777 were comfortable and spacious (regular economy class). Blankets pillows slippers all there prepared in advance. We'll definitely be back.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Wallace","Singapore","2014-06-25","I loved EVA's Elite Class. We are US citizens living in Singapore and make the trip back to the USA (either Seattle or LA) often. This 20+ hour one-way haul is torture in economy class and I refuse to do it again on any airline. We are United Premier 1K members and it is becoming almost impossible to find upgrade Business First seats on this route using miles and United demands $600 fee in addition to the miles with no guarantee that I would even get the upgrade. So after finding no upgrade seats available on United I gave EVA's Elite Class a try - best decision ever. The seats are soft wide and have very generous leg room. The seats are recliner style with leg rests and a ""cradle"" design. I have never been able to sleep for a minute in economy class (any airline) I was able to sleep for 8 of the 11 hours during the Taipei to Seattle section. I arrived in the USA refreshed and without jet lag. The approximate cost for the round trip upgrade to Elite class was $500 US. Well worth it. The EVA route from Singapore to USA is through Taipei Taiwan which is a better more direct route than United and the departure times are better too. EVA service was excellent the flight attendants were very helpful and friendly. In my case I was traveling with my child's prescription medicine which requires constant refrigeration. With one phone call to EVA reservations they arranged to transport my daughters medicine in the chiller. The flight attendants were already aware of my child's needs and were prepared to help us upon boarding. Amazing service! Elite Class is not simply a better economy class I consider it closer to Business Class. Maybe call it Business ""lite"". Much much better than economy class but not quite as good as Business Class. Either way it is an excellent value and I will do it again!","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","L Elston","United Kingdom","2014-04-28","Worst flight I have been on. My husband and I flew Business class from Abu Dhabi to London Heathrow in pre-booked seats. A mother and child of 4 had been allocated seats apart which is appalling and we were asked by cabin crew if we would change seats with them just for take off as the little boy was upset. Deceitful cabin crew wouldn't let us return to our seats and we had to sit apart for the whole journey. Dishonest and conniving complained to Etihad they don't want to know.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Jean Baliola-Hale","United States","2014-06-25","Manila-Taipei-Seattle. All flights were delayed. We had a 9 hrs lay over in Taipei but they took us for a half a day city tour. Got back to the airport and still had to wait because the flight was delayed again. They didn't even offer us something to drink or a snack. We were all tired and hungry. The crews were not nice and I didn't understand them. Food was not the greatest. We had a connecting flight in Seattle and we just barely made it. We made it to Boise but our luggage didn't. So we had to spend the night in a hotel to pick up our luggage the next day. I will not fly on EVA Air again or recommend them to anyone.","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Abdul Qayyum","United Kingdom","2014-04-27","Flew on 14/4/2014 from Manchester to Abu Dhabi and then onto Jeddah. The first leg of the journey was good but the second leg was of much lower standard with one hour delay at Abu Dhabi.","","","Economy","","6.0","2.0","4.0","2.0","1.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","AJ Nathan","United States","2014-04-25","Flew ORD-MAA-ORD in March/April this year. The good: Food and drink choices were very good inflight crew did they best they could. Entertainment system is among the best. The bad: Cramped seating on 10 abreast 777-300. Some airlines increase seat pitch in this configuration but Etihad still uses 31"" pitch. This was unbearable especially on the 15 hour flight from Abu Dhabi to Chicago. No concept of boarding zones. All 4 flights were delayed by at least 1 hour. Connecting in Abu Dhabi is a nightmare. They make you go through security just before boarding which is a primary reason for delays. Buses take passengers to smaller planes. Too many passengers are packed into one bus for a very uncomfortable 20 minute ride. Neutral: US CBP pre-clearance is nice to have but adds to delays. It was already past departure time when passengers were in the US Immigration line. All Etihad flights from Abu Dhabi to the US are delayed by at least 2 hours because of this.","","","Economy","","4.0","1.0","4.0","4.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Brodie Bruce","Australia","2014-06-20","Recently flew Paris CDG to Taipei in Royal Laurel Class. Excellent experience from start to finish. EVA use the new Star Alliance Lounge at CDG which is a vast improvement over previous lounges I have visited at this airport. As I was travelling alone I found the single row herring-bone seating by the windows excellent for privacy and the flat bed was very comfortable and afforded a good sleep (I am 186 cm tall). There is plenty of storage and the service could not be faulted. Food and beverage were also excellent with Dom Perignon champagne flowing. I would not hesitate to fly EVA again particularly because of the highly competitive price.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","James Choochot","United Kingdom","2014-04-22","MAN to BKK via AUH and return. Generally faultless service. Staff polite yet not too intrusive. Drinks offered on boarding with offer to request cruising drinks and menu although an anytime menu is available. I slept well on most flights. AUH to MAN delayed with little information given the lounge staff just kept topping up my champagne glass. Flight delay caused by a child misbehaving. Amenity packs have improved. Chauffeur service excellent.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Rebong","United States","2014-06-08","Seattle Tacoma International Airport to Taipei in Economy. Boarding is a mess the staff were terrible on when to call your zone. Most of the time you're flight will be delayed just because boarding took too long. The seat is fair for economy when you recline the bottom part of the seat it slides forward so you somewhat lay down. However there isn't a footrest. The width and recline is reasonable. I sat in the upper deck and I like that there is a compartment on the side therefore you have more legroom. You also get a very tiny pillow and surprisingly a nice blanket. The inflight meal is what you would expect for economy. You will have two choices. Flight attendants were the worst I have encountered. The inflight entertainment is awful the screen is smaller than an iPad mini and you have very limited choices of movies. Overall I wouldn't fly with EVA again.","","","Economy","","3.0","3.0","1.0","3.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","John Nickols","Australia","2014-04-22","Flew BNE - Kuala Lumpur- BNE for Easter. Have previously flown from BNE to UK with Emirates and Singapore Airlines but will now fly only Etihad. Great service great food and plenty of it very friendly and obliging staff.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Forty Edward","United Kingdom","2014-06-04","London-Bangkok-London. This is our second time with EVA Airway and they are a brilliant airline. The Elite Class cabin is extremely spacious and you feel relaxed at all times and that is what you want for the start of your holiday. The staff were so friendly and efficient throughout the flight bringing drinks and snacks constantly and if you need anything they are quick to respond. There were 6 of us in our party and two were new to EVA Airways and this is why we chose them to make sure that their flight was a comfortable one due to our previous experience. I have read some previous reviews about people having problems with foot space due to the entertainment boxes under the seats being in the way but I think that this is a ridiculous comment as there is plenty of space to stretch your feet. We have travelled extensively and also myself with work and we have been extremely impressed with EVA Airways and would definitely recommend them.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","H Hussain","Canada","2014-04-19","Very good flight from YYZ-AUH. The staff were attentive and polite overall quite satisfied with their service.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Fang Jun","China","2014-05-29","Flew from TPE to PVG. Sat in the economy class on the upper deck. Very good experience. Food was tasty and plentiful. Crew were friendly and hardworking. Only 1 hour 20 mins flight. They still served hot meals with choices. Although the flight was delayed due to air traffic control.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Tye","United Kingdom","2014-04-19","25th March Manchester to Abu Dhabi to Bangkok and flew home 9th April Phuket to Abu Dhabi to Manchester. Flight numbers: EY22 EY408 EY1999 EY15. We flew with Etihad for the first time and it will be the last time there was nothing positive to say about the flight. The seats were so uncomfortable and only acceptable if you are a sardine the food was awful and the air crew were very unprofessional. We have flown with Thai and Eva Air who were fantastic. My husband is very tall and had a miserable flight in my opinion Etihad have spent all their money on the football team and not on their airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ashton Reg","United Kingdom","2014-05-28","Having been a regular flyer with EVA Laurel class and a critic of its seating sliding down the angled seat I must say the new seating is excellent allowing me to lay completely flat (I am over 6') the inflight entertainment great the menu is now very good and the staff as always very attentive. Business class is a greatly improved package and anyone put off by the old style seating should definitely give EVA another try.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","L Morrison","United Kingdom","2014-04-16","Excellent flight from London Heathrow to Abu Dhabi. Good comfortable flat beds with extremely attentive staff. Food hot and tasty well presented and an abundance of alcoholic drinks if desired. Toilets very clean and attended to extremely frequently. Entertainment was fine and just right for the length of flight 7 hours. I have travelled several times with Qatar and Emirates Etihad are just as good.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Elliott","United Kingdom","2014-05-23","Not a very good seat it was like lying in a coffin and you cannot lift your knees as they are in a narrow box. This new style herringbone formation seat is horrible I preferred the old style business class seats that sloped at an angle.","","","Business Class","","8.0","1.0","5.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ali Ahmed","United States","2014-04-16","My wife and 4 kids including a toddler took a flight from Karachi to Chicago via Abu Dhabi and from Chicago to San Antonio. The stay at Abu Dhabi was 1 hour 45 minutes. Due to heavy crowds long waiting lines and less staff in Abu Dhabi my family missed their next flight to Chicago. This is second time with us that Etihad failed to provide service as they promise. My family are still at Abu Dhabi airport wondering when their flight will be. Staff are unable to provide them hotel accommodation or next flight info at this time. If you are traveling to meet a tight time or in an emergency do not use Etihad!","","","Economy","","1.0","4.0","1.0","5.0","4.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","E Collins","United Kingdom","2014-05-16","Flew Royal Laurel Business class from BKK-LHR. Once again another great flight and service from an attentive crew. The 1-2-1 configuration and sense of privacy due to the reverse herringbone layout is really great and the food was excellent.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Ford","United Kingdom","2014-05-05","BKK-LHR. Written from the perspective of someone who for the last few years has only used EVA Business Class. Very fast check in at Bangkok the EVA lounge at Bangkok is well furnished and with an ample supply of food and drink. The flight itself was 10 minutes late departing but the time was made up during the flight and we arrived 15 minutes ahead of schedule. The meals were satisfactory and well presented with never ending refills of tea or coffee a range of soft drinks were available throughout the flight. There was also a mid flight snack of rolls and sandwiches served during the flight and water and juice were offered every hour or at the touch of a button from the cabin attendants. The cabin crew were excellent with a good level of English and as I have always found with EVA pleasant and convivial. During the flight a passenger required the assistance of a doctor and the cabin crew dealt with the emergency in a very professional and calm manner. The seat legroom was good (I am over 6 ft tall) my only problem with the seats is that they do not recline enough for me to be fully comfortable but that is probably my Business Class travel being my expectation. I didn't use the IFE as I use my IPad but there was a good selection of movies and my travel companions' IFE were in use throughout the flight with no complaints. The toilets were kept spotless during the flight with a good supply if toiletries. It would be nice if Heathrow used two air bridges for unloading as the time taken to offload 300+ passengers at the furthest gate from Immigration plus the long walk from Gate 35 after a 12 hour flight is unwelcome but that just like the meltdown of the Immigration system at Heathrow is not under EVA's control.","","","Premium Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Thompson","United Kingdom","2014-05-05","LHR-BKK Premium Economy - I have flown this journey a number of times. I found the experience very hit and miss some of the premium economy cabin staff are okay most are just rude. Food is bearable although if you want to know what is in the meal good luck most staff have only basic English. When travelling Premium with EVA you need to remember the 10 hours between meals are stewardesses personal time. You may get half a glass of warm water or warm apple juice. The IFE is generally acceptable. Flight announcements are annoyingly loud when it comes through on your earphones.","","","Premium Economy","","3.0","2.0","1.0","1.0","4.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Shields","Australia","2014-04-14","I have done several long haul flights with Etihad. I am satisfied with most aspects of their service. However on my last trip I waited 90 minutes in a very slow moving queue to check my luggage in at Sydney and another 90 minutes on the return journey waiting to check in at CDG Paris. I wonder if the airline is cost cutting with check in staff. Then there is the issue of the queue at Abu Dhabi. After alighting the aircraft it is necessary to stand amid a slowly moving sea of humanity all awaiting a re-scanning of hand luggage. On my last trip this wait took over an hour. After a fourteen hour flight it sure takes some stamina. I am thinking of changing airlines.","","","Economy","","4.0","4.0","4.0","3.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Gregan","Ireland","2014-04-13","Although absolutely packed with passengers Etihad (EY32) Paris to Abu Dhabi on 8/4/2014 was one of the best flights I have had in a long while. Staff were polite and very attentive. Etihad complimentary drinks greatly appreciated!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Russell","United Kingdom","2014-05-03","Just finished a round trip London - Bangkok with EVA Royal class. Excellent service throughout both legs. Best Business class on this route without any doubt.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Colin Dale","United Kingdom","2014-04-09","I was scheduled to fly from BKK through AUH to LHR. Etihad run a 'tight' connection at AUH and on this last trip the whole process was a shambles. Their flight into BKK was very late and Etihad suggested that we would not make the AUH connection to LHR. I spent a lot of time (and money) on calls trying to resolve commitments in the UK accordingly. In the end rather than pay for accommodation and similar for (I estimate) 100 passengers they simply made the AUH flight wait two hours and thus inconvenienced over 300 passengers! Investigating their schedules and the way they handle their aircraft (in this case A6ETB) it was clear that they had elected to deliberately run this aircraft late for three consecutive days. When I say late I mean hours not minutes: you can imagine the difficulties that passengers face arriving at LHR and getting out around 10 pm at night rather than at 7 pm. I would and urge everyone who is considering using Etihad to be quite careful they may have an equipment shortage or simply be electing to mess people around as they know that there is limited legislation for a non-EU airline of this nature.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Wright","United Kingdom","2014-05-01","We flew London - Bangkok - London. The hard product is great value for the price (ie the seat the cabin toilets etc). However the food is horrible. if we ever fly EVA Air premium economy again we will take a picnic. One further problem the headphones provided are next to useless. On the return leg we brought our own bought in Bangkok.","","","Premium Economy","","6.0","5.0","4.0","1.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Joyce","Ireland","2014-04-08","Dublin - Abu Dhabi - Bangkok return economy March 2014. Frequent Flyer and Etihad gold card holder. Etihad are a good but no longer great airline. All flights were punctual. The lounge in Dublin is fantastic. All flight sectors were very busy. Food onboard was OK. The food service onboard seems to take an extortionate amount of time. Also Etihad leave the main lighting on for too long on red eye flight. They should make better use of the mood lighting for those that want to sleep. The seat pitch on the A330 was not good and I could not sleep. The Boeing 777 aircraft with 10 abreast seating and narrow aisles feels cramped but easier to sleep on. The crew were friendly and professional on all sectors. They currently appear to be more interactive and helpful with passengers. I was impressed as I was greeted by name on one sector. IFE is good. Etihad now seem to have a policy of boarding almost an hour before scheduled departure which seems excessive to me. We were sitting on the tarmac after boarding for a least 30minutes on all sectors and I was one of the last few to board. There are still issues with the landing slot in Dublin airport in the morning as no stands are available to park at. Another delay after a 8 hour flight.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Pann","Germany","2014-04-08","Booked on a flight from SGN to AUH and connecting AUH to DUS. I upgraded to Business Class for the flight from AUH to DUS upgrade of the flight was confirmed. Flight was scheduled to leave at 2.20 am from AUH. Without any information whatsoever I received a boarding pass for an entirely different flight: They simply booked me on the Air Berlin flight leaving AUH at 8.40 am! In AUH at the Business Class desk I complained and asked to receive the correct boarding pass for the flight at 2.20 am that I was booked on. They told me that the flight was fully booked and that it was not possible to get me on the flight not even in Economy class.","","","Business Class","","2.0","2.0","2.0","1.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","John Peters","Canada","2014-04-23","San Francisco to Taipei. After a couple hours spent in the EVA lounge in SFO my expectations were rather low. The lounge was small located down a long narrow corridor and offered a very modest selection of food. Once on board the flight though everything changed. The flight attendants guided the guests to their seats and were very attentive throughout the flight. I didn't want to eat the entire evening meal (the flight only leaves after midnight) and that was no problem. The food was excellent with a good selection of wines. In-flight entertainment was certainly adequate. The somewhat angled seats had lots of storage areas and once the seat was brought to the flat position I could stretch my long body out fully. The only reason I didn't give them the highest mark was due to the mediocre lounge.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Peter McAuley","United Kingdom","2014-04-21","My wife and I flew Heathrow to Bangkok returning 6th April travelling economy. Overall not a brilliant experience. Announcements were in English Thai and Chinese. Could not distinguish the English from the other languages! On the return flight (delayed an hour) we were served a meal at 3pm then next food at 11.45pm. We were quite hungry. Soft drinks were regularly brought around always lukewarm! Alcohol was very restricted half a glass of wine in the whole 12 hour flight.","","","Economy","","5.0","4.0","3.0","3.0","5.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Ford","United Kingdom","2014-04-21","London - Bangkok. Excellent flight the Royal Laurel Class is an excellent and well priced product. The cabin crew were as always in my experience efficient polite and friendly the toilets were kept immaculate with a well stocked variety of toiletries. No complaints about the food or drinks that were served and the mid-flight offer of hot chocolate and cookies always seems a welcome indulgence. Baggage at Bangkok was fast check in at London was a little chaotic due to building work at gate 36 but the staff managed well under the circumstances.","","","Business Class","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Jamie Whitworth","United Kingdom","2014-04-07","5th Feb EY12-EY402 returned on 19th Feb EY403-EY17. An airline with modern yet cultural furnishings. Etihad being the national carrier for the UAE have had fierce competitors but have not let it degrade their service. With polite and efficient staff you're welcomed with lush cuisine well presented stewards/stewardesses all topped off with a great entertainment system. Check in was extremely fast boarding was a breeze and cruising was pleasant. Meals are plentiful and delicious with two choices at hand and an additional vegetarian option. Seat comfort and recline brilliant. The airline in my opinion is one of the best. I look forward to flying with them again.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K Al Mubarak","United Kingdom","2014-04-07","I travel a lot I've been on many different airlines but not one airline can be compared to Etihad except for Emirates. I've traveled in all 3 cabins never have I not been satisfied. The service is the best the entertainment system is excellent toilets are always clean and seats are comfortable. Last trip I had was on EY18 from London to Abu Dhabi in business class. The lounge in London was the best lounge I've been to following the one in Abu Dhabi. Onboard I was in seat 9A a window seat and being able to lay down flat is great. I slept then woke up for an excellent meal. The plane had wifi connection I was able to use whatsapp throughout the flight. The only bad thing was the main course that wasn't that good I miss their steak sandwiches.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Mirza","United Kingdom","2014-04-07","Mumbai-London-Mumbai Pearl (Business) Class. The tiny plane from BOM-AUH (courtesy Jet Airways) did not feel anything special other than a slightly stretched economy seat. The Business class lounge at AUH felt stuffy scruffy and least inviting. Couches were occupied by sleeping passengers and food was so spartan it made a mockery of a proper business class lounge. At boarding there was no special fast track for Business Class travelers and we simply had to wait in a long queue. During long haul sections the standard business class stretch seat and cabin did not quite infuse a sense of special feeling and the cabin attendants were barely doing their routine duties and food was no more than ordinary. Really very disappointed. The distinct feeling is the Business Class has been washed down these days to be nothing special even though the price compared is almost 3 times that of economy class.","","","Business Class","","1.0","3.0","2.0","2.0","2.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ron Kuhlmann","United States","2014-04-19","SFO-TPE and return. Excellent service and attention from the crew. Both flight left near midnight and while the food was good on both the hour was a bit past the ideal time for dinner. Though with long hours ahead one is able to eat and still get a full night's sleep. In business the cubbies have lots of storage for ""stuff"" and that is a welcome opportunity. I noted that the crew kept the lavs clean fro the entire flight-nice touch.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","E Collins","United Kingdom","2014-04-15","Second time on EVA in Business Class travelling LHR-BKK. Crew were efficient with a smile and provided excellent service. Food was also good. A very comfortable flight no complaints and I am fast becoming a fan of EVA.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Peter Laight","Canada","2014-04-10","I just completed my 10th YVR-SGN round trip on EVA in deluxe economy with the occasional business class upgrade. A very reliable airline - never a delayed flight or a lost bag in all that time. Very comfortable seats good food good entertainment good service and good value for money - no other airline can match it! Highly recommended.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Margaret Brain","New Zealand","2014-04-06","Flew Sydney-Abu Dhabi-Dublin 5th March 2014. Can not fault the service. Seating good (and I am not a small person - nor am I extra large!) Had G seat - inside aisle - and empty seat beside me. Then two seats between 2 window seats. Water was offered every hour and rubbish cleared frequently Meals more than adequate- toilets clean.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mayank Gaur","India","2014-04-06","MAA-AUH - EY 269 - 5th March AUH-JFK - EY 101 - 5th March. JFK-AUH - EY 100 - 26th March AUH-MAA - EY 268 - 26th March. Really happy with the service. The cabin quality is good crew were courteous and helpful and most importantly the ground staff were co-operative and available guiding travellers to their destination. Food and entertainment was also great onboard. All in all a good experience.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Chris Townley","United Kingdom","2014-04-10","Flew Heathrow - Bangkok return BR068/BR067. Premium economy a lot cheaper than BA or Qantas equivalent and good value against Thai economy class.","","","Premium Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Ternelli","Taiwan","2014-04-06","Taipei-Tokyo-Taipei. Great experience. Staff polite kind and smiled food tasted ok and ""Hello Kitty"" everywhere. The check-in was fast and professional. Moreover the selection of movies and entertainment programs was great with the latest movies already available.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Milosevic","Austria","2014-04-03","March 9 2014 and flight numbers EY407 EY71. The worst customer service I have dealt with. Staff very rude with zero regards to passengers. We had a total of 24 hours delay on our flight and they did not offer us a hotel or anything and when dealing with feedback staff they did not even apologize. We received a boarding pass and were denied boarding after being re-routed because we were not re-booked properly - although there were free seats on that flight causing us another 11 hours delay.","","","Economy","","1.0","4.0","1.0","3.0","5.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Bernier","United Arab Emirates","2014-04-03","I traveled several times with them and each time has been a nightmare. Flights being delayed for 4 to 5 hours is common. Last time I flew out of Kuwait the lady at check-in told me: Sorry Sir but the flight is delayed. 2.5 hrs on a 90 minute flight. Of course I was not offered any voucher not even for a drink of water! The worst was my recent flight to Morocco from Abu Dhabi. The flight scheduled to leave at 2 am finally left at 7 am. Not a single announcement was made to inform passengers or to guide them to some desk to get assistance or a voucher. Up to 7 am the airline's website kept listing the departure on time at 2 am. The company was not to blame with the delay the airport was experiencing a failure of the lighting system on the runways. The Etihad service desks were swamped with stranded passengers needing to be rebooked. It was madness to try to get to the desks. Etihad staff was trying their best not to been seen. No attempt was made to bring order to chaos. Things did not get any better once I finally arrived in Morocco. Being so late I had missed my connection. No help from Etihad no one in the airport to guide passengers and assist them.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Graham","United States","2014-03-30","We flew Vancouver Canada (YVR) to Taipei Taiwan (TPE). This segment was in business class (Premium Laurel Class) on the 747-400. We had seats 7H and 7K. Boarding was fast and efficient. The seats were in the lower forward section of the 747 and were lie-flat angled seats. The service and food was very good. We pre-ordered our meals on-line. The IFE had a good selection of choices. This was my first experience with the angled seats and it was comfortable but I would opt for the 180 degree lie flat when given the choice. The flight arrived on time and our connection in Taipei was smooth we were greeted by name and shown where to go for our next flight. Our flight to Hong Kong (HKG) was on an MD-90 in seats 2A and 2C - Business Class. Service and meals were very good as well! Our return was slightly different flying from Bangkok Thailand (BKK) to TPE on an Airbus A330. Our seats (24F and 24G) were in economy on this flight and the service and seats were very good. My only complaint was that our seats were changed within 24 hours of our trip moving us away from friends we were seated next to. This also occurred on our next flight in business class but one person offered to switch seats once we were on the plane. Our flight from TPE to Los Angeles (LAX) was on the 777-300 ER in Royal Laurel Class - their newer designed business class seats - lie flat. We were in seats 5D and 5G aisle seats. The boarding process was swift. Once again we pre- ordered our food on-line. The service was excellent throughout the flight. The food was probably the best I have had on a plane! I slept well too! It really felt like this could have been first class. I would fly Eva Air again if I have the opportunity to do so.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Gauding Manuell","Australia","2014-04-03","Used to love flying with Etihad especially when I had my silver status with them. But my last 3 flights with them have lacked heavily with poor customer service 7 hours flight delay in Abu Dhabi and staff didn't provide any quality information unfriendly staff at gate 59 that day last month. Great customer service by staff in Australia and Germany but the UAE headquarters in Abu Dhabi is the one that pulls down the whole airline performance. Seats are still great and entertainment is ok but could be updated a little. Always flying MEL-TXL-MEL. Staff members wake you up while sleeping only to ask you if you want to have dinner. Thinking about doing future travel with Qatar airways.","","","Economy","","2.0","4.0","1.0","4.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Chen","Canada","2014-03-27","LAX-TPE a direct flight on the special Hello Kitty jet. From check-in to landing the service and attention I received was excellent. The check-in staff were very welcoming and when I asked for extra luggage tags and stickers (because they are so cute and definitely something to collect!) she didn't hesitate and gave me a whole stack. The crew were extremely friendly and helpful and made me feel respected and very welcome from the moment I got onboard. They came around with drinks often and they seemed to pay close attention to whether you are asleep or not because it seemed like whenever I got up I was offered drinks snacks and/or food. The toilets were very clean and carried a variety of Hello Kitty amenities and I noticed crew went in to clean up every time someone used it (I was seated close to the washroom). When I asked for some playing cards as a souvenir and one of the crew returned with a smile and several for me to take away. The seat itself is a full lie flat with a large flatscreen TV and lots of movies and tv series to choose from and came with noise-cancelling earphones. What was special was the amenity kit which was a green Rimowa case-and I believe EVA Air is the only one to give these out in Business class. The pillow was very comfortable and had a Hello Kitty motif. The duvet was so light and made from down and under them I had the best sleep I have ever had on board a flight (and I'm a light sleeper!). The only complaint I had was that the seat felt a bit narrow when going inside otherwise when you sit down or lie down there is plenty of space for your personal belongings and to stretch out. I had pre-ordered meals online and was rewarded with wonderful Taiwanese delicacies that smelt and tasted of ""home cooking"". Because it was a Hello Kitty flight the napkins were specially designed and even fruits and desserts had Hello Kitty motifs. The only down-side was that the portions were a bit small but they did not hesitate to give me more food when I asked for it. The bubbly wine onboard Dom Perignon was recently voted best in Business Class. I normally don't drink on a flight but this is definitely not something to pass up. All in all a wonderful flight experience and I would highly recommend it to business class passengers for flying long haul across the Pacific (or even for other long haul flights).","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Chen","Canada","2014-03-27","TPE-NRT onboard BR2189 a special Hello Kitty Airbus333 jet. Though it was a short regional flight (3.5hrs) the Business class service was excellent. The staff were very pleasant and welcoming but most wonderful of the experience was the food on board. Flights originating from TPE carry special food prepared in collaboration with Taiwan's Din Tai Fung restaurant-something you must pre-order online before the flight. The chicken soup and steam dumplings (siaolungbao) were exquisite and memorable even though they were heated on board again. The sparkling wine a sparkling rose served was light and fruity and went well with the food. Though this is not a lie-flat seat but instead a reclining one inside a pod I was surprised how comfortable it was and how long it could stretch (I am pretty tall). So I even managed to take a nice rest on the shortish flight. Highly recommend it and definitely good value for money.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","H Steohenson","United Kingdom","2014-04-02","I was disappointed when I tried before my flight to arrange meals that were both wheat and dairy free. I was told that I must choose one or the other. Business class surely costs enough to cover this. My first meal consisted of a starter - a chicken breast and a main course - another chicken breast! I decided that there was sufficient choice on the main menu to find suitable options. I felt that I was paying enough to be given a gluten free choice. The entertainment was really poor for European travellers.","","","Business Class","","9.0","4.0","5.0","3.0","1.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Buecheler Roland","Switzerland","2014-03-26","Travelled on Feb 22 BR88 Paris to TPE on Laurel Business herringbone 1-2-1 seating on new B777-300 with onward connection to KUL on rather old A330-200 with 2-2-2 seating. On both legs crews were very friendly and helpful. Toilets were cleaned after each use. We selected from the pre-order menu. Good selection of wines with tasty food. Both flights left on time and arrived early. Return on same routing and same type of aircraft. Again polite crew with good service. Used IFE only for music so cannot judge the quality further. Modern EVA lounge in TPE with good selection of food and drinks. Would fly them again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Imran Ali","United Kingdom","2014-03-31","24th Feb from Manchester to Abu Dhabi then from Abu Dhabi to Lahore. Onboard the cabin crew gave a warm welcome were polite and helped us find our seats. Seats were very comfortable the inflight entertainment was excellent and I like the fact that I could see take-off from my screen. There were not many facilities provided for infants I was traveling with my 2 year old nephew. I disliked that the food was served very late. Another irritating fact was that the airplane was just too cold. Abu Dhabi airport was good there were guides everywhere however the flight was delayed 2 hours. Flight departed 15 minutes late flight from Abu Dhabi to Lahore was quite bad the airplane was not in a good condition and smelt.","","","Economy","","5.0","5.0","3.0","2.0","5.0","","","5.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Scales","United Kingdom","2014-03-24","We flew to BKK on 4th March in economy. The seat pitch is good the food was probably the worst I've had and myself and my boyfriend have travelled extensively and don't expect much from airline food! The cabin temp was freezing I have never been so cold and noticed many other pax in coats and jackets the staff were ok but no interaction and everything performed in military style. My parents were in premium economy and had a better experience but again not anything to rave about. I would rather pay more to travel as there are a lot better airlines out there.","","","Economy","","5.0","4.0","3.0","1.0","2.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Yee Yean Lim","Malaysia","2014-03-11","A330-200 aircraft flights BR227 BR228 and round trip from KUL-TPE on 20th Feb 2014 and TPE-KUL on 22nd Feb 2014. I booked my ticket at their office in KL and pre-selected my seats and meal. I changed my seat online checked in online to avoid long queue in the airport. My food was VGML and it was fine. There were pre-meal snacks and drinks coffee or tea drink as you liked. As for the seats I am not that tall so leg room was good enough for me. Staff helped me put my hand luggage in the overhead compartment. The seats are not meant for sleeping. Staff were very friendly with a good attitude polite and good service.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Barbara Crawford","United Kingdom","2014-03-30","EY460 9th March from Manchester to Abu Dhabi. This was my first long haul flight so wasn't exactly sure how it would be. Excellent flight with very attentive service comfortable seats and good inflight entertainment. 2nd leg of journey from Abu Dhabi quite poor in comparison. At Abu Dhabi airport was sent to the wrong lounge and no one seemed to have information on our flight details. Lounge very busy. Once onboard the flight staff initially helpful but that soon wore off. Was offered a drink which I accepted only to have it taken away unfinished with no explanation. Obviously an older plane not the one shown on the website and the seats were a bit worn. I hadn't realised that the flight was with an Etihad partner Virgin. I chose to travel business class for the reason that Etihad have flat beds some help with how to flatten them would have been good. Most people sleeping presume this was the reason there was no meal offered? I had to ask for breakfast I don't really consider a bowl of cornflakes a round of toast or a steak sandwich on a 13 hour flight acceptable. The cost of this flight was £3400 I could probably have a few nights in a five star hotel for that. I have my return journey home in a couple of weeks can't say I'm looking forward to it!","","","Business Class","","5.0","3.0","2.0","1.0","5.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Derek Salter","South Africa","2014-03-30","Flight from Abu Dhabi to London 28 March. Transfer from an Air Seychelles flight easy but a long walk. Flight to London delayed but information board gave no reason and how long the delay would be. Ground staff didn't seem to know. A 90min delay. Flight full. Families had been separated and ground staff had no clue how to resolve and were just inept. Boarding chaotic with no order. Shame as once on board and off the ground the cabin staff were excellent. Nothing was too much trouble. Food good - a snack bag to start with (flight left around 3am) and then hot breakfast prior to arrival. Good entertainment system. Seats somewhat cramped - they get in an extra seat across a 777 like Emirates - and seat pitch average. Good fares. Need to improve the quality of ground staff at Abu Dhabi as this spoils a good product in the air especially their cabin staff. Worth considering.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Mark LaPrairie","Bhutan","2014-03-06","BR68 LHR-BKK seat 3A Royal Laurel Class. Was first seated in 8K but found the constant opening and closing of the galley curtain annoying so moved. Overall EVA on the 777-300 has an excellent business class product. Good 1-2-1 seating good food obliging cabin crew and good IFE. Bags delivered quickly with priority bags off first. Bathrooms always spotless. Crew respond immediately to the call button. Bravo for EVA. I would definitely not hesitate to fly with them again. I used UA points for this travel and was glad I wasn't on UA with their ridiculous 2-4-2 layout in business class on their 777s and snarling crew - shameful.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Joe Kaiser","United States","2014-03-30","I had flown Etihad business class from Chicago to Abu Dhabi and I rated it as very uncomfortable in fact one of the worst BC seats ever flown. On the return I did first class from Abu Dhabi to New York and the experience was outstanding. The seat was extremely comfortable and the service outstanding. The food was good and varied while the privacy doors around the seat were perfect for a 14 hour trip. I was extremely happy and wish more of the international airlines (American carriers will never get their act together) would provide similar first class experience. I look forward to my next visit to UAE and I will avoid the connection through Chicago and instead use NY.","","","First Class","","9.0","5.0","4.0","5.0","3.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Hall","United Kingdom","2014-03-05","Flight from London to Bangkok was OK (just) but the flight back was an awful experience. We were in the middle of 4 seats and both middle seats have a metal box on the seat in front just where one leg needs to go so you end up with one leg at an angle all the time and one foot twisted. Not at all comfortable on a long flight. Seats were hard. On the way out they gave us a menu which listed cocktails liqueurs etc but we were not offered anything other than wine and only 1 glass at that. Food was not very good. Flight back to London from Bangkok was terrible. We had the same middle seats so same problem with where to put your feet. The staff were extremely unfriendly - not one smile from any of them until the point at which we all left the plane. When we asked for a gin and tonic we were treated to glares and when we (plus a number of other passengers) asked for a second glass of wine with the meal it was almost thrown at us. Inflight entertainment was not very good - very limited choice of films. I would not travel with EVA Air again.","","","Premium Economy","","2.0","2.0","1.0","3.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Edward Cowie","United Kingdom","2014-03-30","Brisbane to London Heathrow. March 28/29. This is the second time we've used this airline the first being Business Class to and from Australia from London last year. Our overall feelings? The reputation of the airline as 'the best' seems to us to reflect (if true) on how bad other airlines must be though our experience of Emirates flights London/Melbourne have always been better. We had ample airmiles for upgrade on one leg back but were told these classes were 'sold-out' which on observation passing the seats on exit was patently not the case! The Etihad seats for a tall man like me are a nightmare no way to get a headrest into high position to rest head. The space is confined and restrictive. Although Silver Guest card holders we were never advised that we could book actual seats well before the 24 hour on line service. Whilst many of the aircrew really are very nice some are poor at communicating. The food? Well this time much worse than before mostly inedible and boring. I'm afraid we feel this airline is terribly overrated and will never travel with them again.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","W Murray","United Kingdom","2014-02-28","Flew London LHR-BKK-LHR in premium economy. Outbound flight ok and on time. Return flight which departs early afternoon somewhat spoiled by cabin crew insisting window blinds were closed despite magnificent views of the Himalayas and Russian steppe! Service was average with the tiniest glasses of wine served just once followed by several equally tiny water or juice cups. The food was OK. The return flight was set just too cold. The seat and entertainment system were both excellent. The cabin crew would be saved time and energy if they handed out personal bottles of water or juice and the one third size wine bottles we've had on trains for many years.","","","Premium Economy","","7.0","5.0","3.0","3.0","5.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","W MacCormac","United Kingdom","2014-02-27","Flew between BKK-LHR economy. I've flown with them many times over the last 2 years but this may be my last time due to the below constant problem. Its the same for every flight good modern comfortable plane always on time or close to food is not great. Inflight is average. Space is not too bad better than most. My big complaint is that more often than not EVA flights are very cold! On this return flight to Heathrow on Tuesday many passengers were again shivering and wrapping up in jumpers and jackets! The stewardesses really did nothing about it even when passengers complained! You are going to lose many European customers.","","","Economy","","3.0","4.0","1.0","2.0","3.0","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Mark LaPrairie","Bhutan","2014-02-26","BR67 BKK-LHR Royal Laurel Class seat 2A. Overall an excellent product. To start with a convenient early afternoon departure time from BKK with a decent early evening arrival in LHR. The flight follows the setting sun most of the way so it is a pleasant daytime flight with it just getting dark toward the end. When another passenger asked a crew member for me to close my window blind she informed him that it is a daytime flight and that I can keep my window open if I wished. I appreciated that - I get window seats so that I can look out the window and people are given eyeshades for a reason. Good 1-2-1 seat configuration and calming mood lighting including little stars on the ceiling. Efficient obliging crew. Good food. I never once went into a lavatory that was anything other than spotlessly clean. I used United Mileage Plus points for this ticket. UA could take a page out of EVA's playbook. A great longhaul experience.","","","Business Class","","10.0","4.0","4.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Baker","United Kingdom","2014-03-29","SYD-AUH EY 455 5th March. AUH-MAN EY 021 planned departure 6th March actual 7th March. Our major points of contention with the airline and Abu Dhabi airport are: Poor or non existent communication with any of the passengers poor or non existent communication between various members of staff inconsistency of information especially on the airport display boards rudeness from some of the staff (ground crew) although many were polite friendly and tried to calm passengers as much as possible. Abu Dhabi airport does look very impressive from the outside (viewed due to need to use a transit hotel in the city) the duty free/shopping area looks smart and there is a good deal of high tech equipment but: it is small and cramped for the number of passengers travelling through even if the flights are on time staff are either incompetent or badly trained. Communication with passengers is abysmal - PA announcements are limited and the display boards are very inaccurate. The abudhabiairport.ae website is inaccurate and not kept up to date catering facilities would make a small village shopping centre look impressive - and they do not cater for either the volume of passengers or offer them much by way of choices. The idea of queuing in order to get into a departure gate lounge is pathetic at the least and you do not make passengers queue for over an hour just to get to this point. On the plane the service started well with a very attractive stewardess taking our food order but after that they all disappeared. We are used to cabin crew walking thru regularly to check on passengers but with Etihad you have to use the call button! We would not recommend Etihad.","","","Business Class","","1.0","3.0","2.0","4.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Michael Carter","Canada","2014-02-20","NRT-TPE-HKG in Business class. Both these flight were ""Hello Kitty"" flights. The flight from NRT to TPE had a last minute substitution to a 777 instead of A330 which meant business class was now Royal Laurel as opposed to the standard Premium Laurel. As a result I got to try out the herringbone life flat pods which are an excellent product. TPE-HKG (which is the shorter of the 2 flights) was the regular Premium Laurel. For Business class you can pre-order your meals in advance on the EVA website and both meals were of a high standard. Cabin service also was professional polite as is typical on most Asian airlines in a premium cabin. The Hello Kitty service (and on the 2nd flight the dedicated Hello Kitty plane) is a great marketing idea and makes the flight a little different and more fun. The cabin staff seem to have fun with the concept as well.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Bagul","United States","2014-03-28","JFK to Mumbai via Abu Dhabi. The staff in Abu Dhabi were very rude they have zero understanding of the boarding process. Flight was delayed by 1 hr and they kept saying the flight was on time. Food was ok. Return journey similar issue. Flight from Mumbai to Abu Dhabi was delayed 2 hrs. Abu Dhabi to JFK flight was good. I would not travel Etihad again.","","","Economy","","1.0","2.0","3.0","2.0","2.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Penelope Rae","United Kingdom","2014-02-17","I flew in January 2014 to Bangkok from London. It was a faultless flight efficient professional and courteous. Whilst in Thailand I was recalled back to the UK for personal medical reasons. I emailed the Bangkok office together with my medical certificate. Within 24 hours they issued a new ticket for the day I had requested. There was simply a £25 admin fee to pay at the airport. When I arrived at the airport I was checked in through business check in and given a seat with extra leg room at the very front of economy. Their attitude helped enormously to reduce a very stressful situation.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Gifari","Australia","2014-03-27","EY470 SIN-BNE on A332. A lot of gimmicks on their seats. They are very sturdy and you unfortunately need to give it your all for a recline no wonder some people say you can't recline on their Y seats. Cabin crew were a diverse bunch so were their level of hospitality. IFE not the best I have experienced. Food was okay but their tea was too strong!","","","Economy","","8.0","3.0","3.0","3.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Michail Kapsalis","Greece","2014-03-27","Flight 0090 March 9 to March 24. Athens to Manila. Almost no empty seats. Food was bad. One sandwich for lunch and plain rice with some beef for 8 hours of travel. Limited space. 30 minutes delay on Abu Dhabi. Good staff. I would avoid Etihad and prefer Emirates or Qatar.","","","Economy","","4.0","2.0","5.0","1.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Ainley","United Kingdom","2014-02-10","Flew on EVA 777 LHR to BKK on 17/12/13 Elite class was fair horrible seats silly boxes where feet should be Food: definitely take your own or do not eat. Movies poor. Alcohol very limited. Cabin crew excellent. 20/01/14 BKK to LHR Economy poor seats like sitting on rocks. Food again poor. The only reason for flying with them is the price they were half the price of Thai.","","","Economy","","2.0","1.0","5.0","1.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Angelika Melani","Australia","2014-03-27","BKK-AUH-DUS in Business. The flight from BKK to AUH was uneventful however in Abu Dhabi the transfer was horrible bad signage arrogant and unfriendly assistance and than the overrated F Class Lounge. The check in to DUS was a complete nightmare there were other flights as well departing from the same lounge nobody really understood what's going to happen. Our flight delayed by hours. Than finally boarding no delays anymore. There was no communication at all. Transfer to aircraft via bus. Inflight entertainment did not work the breakfast served was not eatable at all. On my return journey to Australia I selected a different airline.","","","Business Class","","3.0","3.0","3.0","1.0","2.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","David Ma","United States","2014-02-05","Royal Laurel class Jan 25 SFO to TPE and Feb 1 TPE to JFK. Excellent seats arranged in 1-2-1 layout. Outstanding flight attendants. They were accommodating courteous and professional. Lavatories were cleaned after each passenger. Food was adequate. Great wine selection. Will definitely fly them again.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Cushion","United Kingdom","2014-02-03","LHR-BKK-LHR. Outward journey was in Economy in Seat 51 D checked in online and pre-booked my seat. Service was good food was nice not much choice regarding movie choice but ok. Unlimited amount of soft drink supplies and snacks if you go to the kitchen during the flight. Return leg was in Elite Class in Seat 23 F service generally the same as in Economy but the foot space was rather awkward due to the electrical box under the seat in front and the cabin was very warm which spoilt the return leg for me. Also you do get given a bottle of water in Elite Class.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","B OSullivan","Australia","2014-03-26","Flew from Brisbane to Bristol via Abu Dhabi and to Dublin. As usual excellent flight but chaos in Abu Dhabi both ways. Waited 56 minutes to disembark appeared to be problems getting buses from plane to terminal. Abu Dhabi airport taking far too long with its improvements many less experienced travelers would not tolerate the waiting and misinformation. Being a gold member having very little advantage in Abu Dhabi.","","","Economy","","9.0","3.0","1.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","John Bergin","United Kingdom","2014-01-31","My wife and I travelled to BKK on the 6/7 December returning on the 26 Jan 2014. We booked into Elite class. On the way out I was unwell and cabin staff found us a place in business class where I could lie down for most of the trip. They were very helpful and looked after me. They even asked how I was when they passed me in arrivals. They were equally supportive on the return trip though I was well.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","L Nelson","United States","2014-03-22","Worst experience from AUH to IAD. After sitting on the plane for 3 hours we had to disembark. Long story very much shortened communication from airline personnel was non-existent. Ultimately the flight arrived 23 hours late. After transmitting my objective impressions to Etihad management I received no acknowledgement whatsoever.","","","Business Class","","1.0","2.0","1.0","3.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Booth","United Kingdom","2014-01-31","LHR to BKK return 8 December return 20 January. Check-in all smooth and hassle free departures and arrivals on time economy seats little hard but get what you pay for. Cabin staff polite and professional food good and entertainment ok for long haul flight. I have flown EVA on this route 4 or 5 times now and have to say very happy with them and will look to book again if price is right later this year.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Mary Manners","United Kingdom","2014-01-28","London Heathrow Airport - Koh Samui 4th January 2014. Bangkok - London Heathrow 20th January 2014. First time travelling with Eva Air and we were very pleased as all our flights were on time and checking in was fast and efficient. The cabin crew very friendly and efficient and very smartly dressed. The seats in economy class were pretty comfortable and it was great to have individual televisions especially Sky compass. It was the longest flight we've been on and the experience was good.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Huang","United States","2014-03-17","IAD-BKK (via AUH) round-trip. IAD-AUH (A340-600) - flight only 20% full and I had the bulkhead seat with an open seat next to me. Had a great experience with in-flight food entertainment and service. I chalk that up to the empty flight and minimal stress on FA's. Bulkhead seats are normally 75$ per leg but was able to get it during online check-in. Bulkhead had plenty of legroom and you don't have to worry about reclining seats. IFE is slightly smaller and with lower graphics quality. Cons: seats are quite hard halfway through the 12 hr flight my tailbone was so sore I had to sit on a pillow for the rest of trip. Transit AUH - first time at airport and transit in evening was a breeze with minimal lines for transfer/secondary security. I had a short layover so didn't check on the facilities. Food options are limited and expensive. AUH-BKK (777) - completely full flight and boarding process was very chaotic. Basically a complete free for all boarding. They boarded by rows but gate agents were not enforcing it. I will avoid flying on 777 especially with the 3-4-3 set up and the poor seat pitch. Cabin was very hot even though I was just in a T-shirt. FA's did their best scrambling around with the full flight. Seats again were very hard and not comfortable. BKK-AUH (777) - same experience as the inbound flight. Cabin too warm and breakfast food was pretty bad on this flight. By far the worse on the trip. Boarding in BKK still very chaotic. AUH transit with US Customs pre-clearance - 3 hour layover in the early morning and airport was very busy. Secondary security had long lines and had to wait 30 min. Food options is still terrible. US pre clearance at AUH was a mixed bag. No dedicated lines for US citizens. AUH-BKK (A340) - another full flight and a complete reversal in my Etihad experience. FA had difficult time communicating with mostly South Asian customers. Meal service was a zoo - I have never seen so many different special meal requests. There's a 30-40 min lag between special meal service and regular meal service. Special meal customers ended up holding on their meals for 1 hr. Some flyers had to take their own tray back to the FA. Cabin temperature fluctuated a couple times from cold to warm. IAD luggage took forever. Waited for a full 30 min at the carousel from the first bag to my bag. Probably would not fly Etihad economy even with the lowest price. Seat pitch way too small for intl long hauls. AUH transit was not very pleasant with lines everywhere and terrible food options.","","","Economy","","5.0","2.0","3.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Peter D Wilson","United Kingdom","2014-03-17","Flew (or attempted to fly) EY440 and EY015 Ho Chi Minh / Abu Dhabi / Manchester 7 March. Flight to Abu Dhabi left almost 9 hours late. Utter shambolic chaos at Abu Dhabi. Hundreds of us queuing for boarding cards. Etihad staff apparently beyond even seeming to care. All sorts of wrong/misleading information. Pity any poor person not fit enough to be in a queue for hours on end. Had to wait until same flight 24 hours late to Manchester. I feel I owe Singapore airlines an apology for not flying with them this time. Etihad? Never again!","","","Business Class","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","I Hunt","Australia","2014-01-20","Royal Laurel Class AMS-BKK Jan 5th. First time with Eva and overall very impressed. Check in was fast and hassle free although lounge at Amsterdam very basic with no hot food and a 17 Euro charge for a shower but once boarded impressed with cabin crew and service. Greeted by name champagne to start and asked when I would like my pre-ordered meal. Read many comments regarding the food but beef tenderloin was delicious and was followed by a terrific dessert platter and port. Seat was best that i had encountered during the last few years plenty of storage roomier than Swiss and Thai a380 probably on a par with ANA suite. Slept on the flat bed for a good 5 hours seat not so good in recline position as feet and lower legs tend to dangle over the end. Decent breakfast. IFE not on a par with Emirates but adequate screen was large and a good selection of movies. Would use again and highly recommended.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","L Booth","United Kingdom","2014-03-17","I flew from Manchester UK to Melbourne Aus via Abu Dhabi. All my flights to and from Melbourne were punctual clean efficient and more comfortable than expected given I was in Coral Economy Class. I have been on long haul flights with a number of airlines to India and USA and I must say that I was most impressed by Etihad and would recommend this Company. The cabin staff were exemplary in meeting the needs of all their guests treated everyone with respect and yet made me feel like a special individual. My only reservation is that if you seat at the back of the plane the menu choices can run out. However it is possible to pre-book a meal from a drop down list when booking.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Alan Tomkins","United Kingdom","2014-03-17","2 passengers travelling as a couple LHR-HKT via AUH EY18/EY1996 15-16Jan 2014. These flights and the return in March were booked with Trailfinders UK in summer 2013. Seats were requested on the LHR-AUH flights both ways but seats on the AUH-HKT sectors could not be requested as it was operated under a code share agreement with an Etihad partner Air Berlin. The day before departure I visited the online check-in site at the permitted -24 hours to find seats on the first sector had been allocated window and aisle as requested. There was a very limited option for change so it had been well worthwhile requesting at booking. However second sector seats were allocated as 16K and 15D in opposite aisles making travel as a couple impossible. No option for change. I made a request for more equitable seats at baggage check-in LHR and the agent was able to offer us seats together in 20AC on the second sector less attractive seats due to the missing window in this row but otherwise fine. Once underway on time service on the first sector was in the modern CX/SQ mode a little better in some respects a little less so in others. Food was acceptable even tasty with a pre dinner drink and wine with the meal. Missed was the CX mid flight ice cream. Great IFE. Abu Dhabi was a work in progress crowded busy and confusing with the need to pass through security again. Better is promised for 2015. The second sector on Air Berlin was OK reasonably efficient slightly brusque cabin crew attitude and edible rather than tasty food. No pretence of offering a superior service. No alcohol offered on this breakfast flight but I believe it would have been available on request. Slightly primitive IFE. A quick route from Heathrow to Phuket slightly under 15 hours including stopover. Competitively priced 30 kg baggage allowance and service levels as you would expect but such a pity you can't pre-book seats. So home at the end of the return trip and time for a final verdict. Would we use them again? No not unless they integrate more effectively.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","5.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","E Collins","United Kingdom","2014-01-17","Flew Royal Laurel Business Class Bangkok to London LHR. First time on EVA and very impressed overall with the business class product. Comfortable single seat (a real bonus) with plenty of legroom. I had pre-ordered my meals and knew exactly what I was getting so no problems there. The service was very good but I would comment that the crew did not once come round with drinks inflight other than during the meal services. You are given a bottle of water at the start and I suppose that anything else is on request. Most airlines offer a regular supply of water and juices on a long flight. Having said that if you do ask for a beverage it is no problem. One other minor issue the main meal service (consisting of 5 courses) was served way too fast The crew were either being too efficient or couldn't wait to wrap up the meal service so they could have a good old chinwag in the galley perhaps that's why they never came round with any drinks either! Apart from that the service generally was good and as you would expect and I would certainly consider flying EVA in Business class again.","","","Business Class","","8.0","5.0","3.0","3.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Johnson","Thailand","2014-01-17","I wasn't sure about this airline when booking they far exceeded my expectations in just about every category. The Have flown premium economy for the last 15 years and it has gradually gone downhill. The old airplanes were much more comfortable in premium economy but the prices difference has continued to rise. Very simply all I want on a long flight is a leisurely meal and lots of wine and then I go to sleep. Although the crew have 11 hours dinner is literally thrown at you no pre dinner drink this is served with the food - a miserable little glass of wine and refills were non existent food pretty poor in general. Other airlines do it so much better recently flew Thai economy and it was great.","","","Premium Economy","","6.0","3.0","2.0","2.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A Acosta","United States","2014-01-10","I wasn't sure about this airline when booking they far exceeded my expectations in just about every category. The one area that needs immediate improvement is the quality of the food or maybe our western taste buds are overmatched by the eastern style menu. In my opinion the food quality was horrible. But in every other category this airline is well above standard. It begins with the crew who hustles at every opportunity and provides an excellent customer service experience. The cleanliness of the aircraft was noticeable the bathrooms were kept clean and the staff were genuinely friendly. I'd rate these guys as 5 star easily 5 star. Two last notes due to the length of their flights I would recommend adding additional video content. And for some reason on our last leg (TPE-LAX) the a/c was set at an especially cold setting with most passengers resorting to their coats during flight All other legs (LAX-TPE TPE-BKK and BKK-TPE) were fine.","","","Economy","","10.0","5.0","5.0","2.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","B Boros","Spain","2014-03-13","Flew from Manila Philippines to Malaga Spain on 8th March. Flight supposed to be delayed for departure from Manila for 2 hours which ended to be 3.5. I lost my connection to Dusseldorf and ended up in a queue along with at least 500 people from other flights and different connections lost. There was no type of prioritization communication from staff and they were totally lost. We were standing in the queue for 5 hours looking at the staff behind the counter. When I reached the counter I kept hearing ""one minute sir one minute"" for about an hour before getting a new reservation for connections the next morning at 4 am so 20 hours later. I then went to terminal 1 since I had to take my boarding pass from there the guy could not print them from Terminal 3. Went there sat in another queue for half an hour just to be told that I was at the wrong counter to get boarding passes for Turkish airlines and I should move to another. There are no signs whatsoever and no people that could provide useful information. It is acceptable to miss a connection it happens everywhere but the level of incompetence and lack of interest in Abu Dhabi is just ridiculous. Not flying Etihad again.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Araj","United Kingdom","2014-03-13","Manchester - Abu Dhabi flight 16 25/12/13. A very uncomfortable journey freezing conditions with everybody wrapped in blankets staff unable to rectify. Very small seats. Return flight was just as bad on 9/1/14. 7 hours of discomfort.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Tudor","United Kingdom","2014-01-06","I flew out of LHR using premium economy and the return was economy. The premium economy is well worth the extra money although if I did the same configuration again I'd do economy on way to BKK and Premium Economy on way back as flight back always seems to take so much longer and the economy seats whilst not terrible are cramped if you sit next to someone large. Food in my opinion is awful in economy with Premium Economy no better although I think they serve ice-cream. Alcohol must have a very definitive service policy because I can manage two glasses of red wine in Premium Economy and one small glass in economy. asking for more is met with a ""certainly sir"" but then they immediately forget. This happens every time so it must be policy. I'd prefer them to tell me ""no"" rather than making me wait for nothing. Check-in staff at Bangkok were excellent. I have two small kids and they bent over backwards to help us get them through passport control quickly and easily and we boarded the plane first. I am very impressed with this aspect. Shame London can't come close to offering a similar service. All-in-all EVA is very good but prices are creeping up so I might be shopping around. Also the day-time return flight is not good for young kids who are wide awake and fidgeting all the time. An evening flight that they can sleep through is a better option.","","","Economy","","7.0","3.0","3.0","2.0","5.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","W Babao","United States","2014-01-06","Flew from LAX to Manila via Taoyuan on 21st Dec return last Jan 2. First leg left the gate on time but went back again reason was unclear. Delayed for an hour but made half of the time. Service was very good but the taste of food poor. Taipei - Manila leg in an old 747 but was seated on the elite seats which were great. Arrive Manila on time bur ground staff informed one of the bags was held up in LAX by TSA but should arrive next day. They told me they can forward the bag to my final destination in Davao which they did. Return flight uneventful all on time no hassles. Aside from the taste of food this a very good airline.","","","Economy","","8.0","4.0","4.0","2.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Peter Stephenson","United Kingdom","2014-03-10","MAN-AUH-BNE. Travel out Jan 14 return Feb 14. The Pearl experience from start to finish was excellent with a couple of caveats UK chauffeur each way all on time and friendly. Check in and lounge at MAN easy and helpful. Food and drink in lounges plentiful apart from BNE where the lounge is operated by NZ airways and the am food choice limited. The men's lavatory was in need of cleaning and refreshing. In flight al a carte of a good standard as was the anytime kitchen on all legs. Both MAN and AUH lounges can be congested as has been mentioned. A request for a special wheat free diet didn't really work as the two courses offered on the first meal serving were chicken starter followed by chicken main. My companion reverted to ordering off the main menu for all other meals. Gluten free bread was not offered. Transfers at AUH were not clear for fast track passengers and there's no lounge or fast track at all in Singapore on the stop over. Flat beds comfortable I'm 180cm tall and slept well. No jet lag to worry about. IFE not the best particularly western music Mainly B rate films although I found enough to watch. In all a very good experience and would use again.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Ford","United Kingdom","2013-12-19","LHR-BKK. This was my first London - Bangkok flight since the new Royal Laurel Class was introduced on this route in August. The new herringbone seat layout is ideal for the solo traveller although I am not so sure it is ideal for families as the centre aisle seats are angled to face away from each other. However I was travelling alone so a window seat was great as the seat is fitted out like your own personal shell. At 180cm tall I had no problem in stretching out on the lay flat beds and the comfort able duvet and pillow enabled a few hours of sleep. As always the cabin crew were excellent and attentive without being intrusive. The flight left 5 minutes early and arrived in Bangkok 20 minutes ahead of schedule. Baggage handling at both ends was simple and efficient. All in all EVA have a great product at a competitive price.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","N Willmott","United Kingdom","2014-03-07","LHR-AUH-LHR in business class. Started badly as the chauffeur service decided to park round the corner of my building and not tell anyone it took 30 minutes of trying to contact the airline before we finally found them. Got to the airport my flight was more than an hour late due to late inbound equipment. Flight out was okay I had very high expectations as this was my first time with Etihad and I had heard great things. Return flight forget about it. I'm stuck in the mess at Abu Dhabi airport at the moment where technical problems closed the airport briefly. The customer service systems have totally different (and unrealistic) information versus the departure boards in the lounge. Staff are overwhelmed. If you are connecting through this part of the world stick with Emirates I will in the future.","","","Business Class","","1.0","4.0","1.0","1.0","1.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Sean Kuo","United States","2013-12-05","Non-stop flight in November from Taipei (TPE) to Paris (CDG) on the Royal Laurel Class. The new lounge at Taipei is renovated with somewhat night club decor and mood lighting. Its spacious not over crowded and with a lot of food and beverage selections. However there was long wait for the showers so be aware to allow at least one hour before departure if you wish to take a shower. The new Royal Laurel class is indeed one of the best business class hard products in the industry. The seat is spacious and extremely comfortable. Each seat has direct aisle access and a lot of storage. The pillow and comforter are in good quality. EVA also serves Dom Perignon as pre departure drink which is indeed a plus on already quite impressive hard product. The service was a little disappointing. The crews seemed to be exhausted and just wanted to get things done as soon as possible so in general it lacked the personal touch and interaction with passengers. To be fair my glass was never empty and crews did come by promptly when I hit the call button. The food was adequate but not fantastic and portions were skimpy. A couple of small things I felt somehow to shadow the whole relatively positive experience. One is the crews retrieved the menus while passengers falling asleep. I felt it was sneaky and to be green in the wrong way. In short good hard product and adequate food and service. I will be happy to fly EVAs Royal Laurel Class again.","","","Business Class","","6.0","5.0","3.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G de Malet","Australia","2014-03-06","Paris-Abu Dhabi-Melbourne first class. Paris to AUH no staff in first class cabin spoke French. Service was haphazard at best. Sink in main bathroom was blocked and this reported to crew. The same aircraft serviced the AUH-Melbourne sector. The sink was still blocked. This airline has some excellent staff however the standards are extremely uneven and one is left with the impression that training could be improved.","","","First Class","","2.0","5.0","1.0","2.0","2.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Brunsma André","Netherlands","2013-11-25","Flew from AMS-BKK-AMS in November 2013 and booked a seat in the new royal laurel class the business class of eva airlines. Without any doubt the best business class you can fly from AMS to BKK! Staff were extremely friendly and the food very good. The seat is great configuration 1-2-1 so if you travel alone you don't have a neighbour. The seat can be put into a very comfortable fully lie flat bed. If you compare the prices price / quality is also the best choice.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","David de Klerk","Belgium","2014-03-03","BRU-AUH-KUL and back. Service on board and staff were very good. The seats were very narrow on the first flight but much better on the airplane leased from Jet Airways. The food was quite tasty and the IFE was acceptable. But the transit at Abu Dhabi was terrible. The airport wants to play with the big boys but it lacks the facilities to do so. Way too many passengers than they can handle so extremely long queues. It took me two hours just to get from one plane to the other. Long bus rides from the plane to the terminal and vice versa. Wifi doesn't work properly. I thought Etihad was quite good but because of Abu Dhabi airport I am not going to fly with Etihad again. Next time I will take Emirates or Qatar Airways to go to Kuala Lumpur.","","","Economy","","4.0","2.0","5.0","4.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Will Barnes","United Kingdom","2013-11-18","LHR to BKK return. Both legs were very good. Worth every penny and can not falter anything on the flights.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Adrian Hamel","Canada","2014-03-03","I have flown with Etihad 4 times in Pearl Business. This last flight (from Abu Dhabi to Toronto) will be my last. Prior to this the service was decent - as was the plane. This last was tired old and the staff was MIA. The only time they answered the call button was when I pushed it by mistake. My next trip to India will be with Emirates.","","","Business Class","","2.0","2.0","1.0","3.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","John Bauman","United Kingdom","2013-11-12","LHR-BKK-LHR. Checked in on line and used advance seat selection. Not all available seats show and on the return trip was advised at baggage drop that the cabin was full. Managed to swap pre-booked seat for aisle seat at front of cabin. The cabin was in fact less than 50% full. No one next to me and it appeared people travelling on their own had empty seats next to them. Staff very pleasant. Food pretty good and plenty of drink runs throughout the flight. Toilets kept clean on both legs. Departures on time and arrivals early. Very satisfied.","","","Premium Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Laurence McCarthy","United Kingdom","2014-02-26","KUL-AUH-LHR 11/2/14. MAS Golden Lounge in KLIA continues to go downhill. Alcohol now served in a completely separate section near the entrance. You really feel like a leper having to walk all the way through the lounge to get a drink. The lounge even though recently refurbished is dirty and already looks tired. Check In was good but everything else until leaving was very poor as MAS also handle boarding and baggage checks at the gate. KUL-LHR flight superb great food staff service wine and the attention staff give each passenger is impressive. Aircraft interior looked like it had be recently refreshed and that was nice Etihad were starting to look a little tired. So well done there. AUH lounge is a disaster too busy and for a flagship it really let's down one of the best airlines around. Boarding was a mess and we ended up standing (no seats) at the gate for 45 minutes. Flight AUH to LHR great as above save for a child in Economy who decided to scream for most of the flight - but the airline can't be held responsible for the bad behaviour of passengers children. Why do people with children believe it is acceptable to trouble everyone else? All in all another excellent trip marred only by the MAS lounge and the transit through AUH lounge. Definitely recommend Etihad as one of the best - hope that now they do KUL twice daily they will invest in their own lounge at KLIA.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Roberts","United Kingdom","2014-02-25","Recently travelled to Abu Dhabi from Manchester return. Flight EY021 and EY022. My family and I had flown with Etihad in the past and vowed never to go with them again. We decided to give them a 2nd chance what a mistake to make. The plane looked tired and the seats looked dirty. The seats were positively the most uncomfortable I have had the misfortune of sitting in hardly any space at all. The service was poor and the food awful. I can definitely say I will not be travelling with them again.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","L Jenn","United States","2013-11-10","HKG-TPE-JFK first time using this airline I was very impressed with their service in general. The Lounge in HKG was nice the one in Taipei was even nicer. Flight attendants were very attentive and friendly. Excellent food very comfortable seats. I will definitely use this airline again and recommend it.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","L Nicholson","United States","2013-11-10","Just completed my 7th round trip from California to Asia on EVA Air. Prices are good for class of service the schedules keep flight times minimized and most flights are zero or one stops. Airport staff friendly and helpful willing to accommodate last minute changes such as seat change or even flight change if running late. I have flown mostly Elite Class but also Economy and Business and flight attendants are pleasant smiling and wanting to make sure you have what you need. In the 14+ hour flight across the Pacific they serve two meals but often come around with something to drink or snack on. Until recently EVA was the only airline to offer the Elite Class with 38"" seat spacing and extra width over economy all for a reasonable cost increase over Economy. Much better than the United Airlines joke of Economy Plus which is maybe 35"" and still skinny so you have to try to sleep with your arms tight to your sides! I loved the Business Class lay-flat bed - I slept and had no problem coming home to the 16 hour time change no jet lag. The only thing negative is the Business Class screen while a nice 15"" it seemed dim and the resolution of shows was obviously not HD. But I am not complaining (I think I can live without my technology for 12 hours!).","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","V Ellis","United Kingdom","2014-02-20","EY15 Abu Dhabi to Manchester approx 7hrs. Firstly seat remained in upright position for whole journey (night flight) staff unable to rectify. The cabin was absolutely freezing. Many people wearing overcoats to counter this. I was dressed appropriately for the flight and used the blanket and pillow provided and was still stone cold. Surely this isn't acceptable. Will never fly with them again.","","","Economy","","4.0","1.0","3.0","3.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","John Stroobant","United Kingdom","2013-11-04","I flew Business class return LHR to BKK this was my first experience with this airline and I was very impressed. Although 30 minutes late leaving LHR it was on time on the return. The Business class seating is excellent with plenty of private space completely flat beds and a warm duvet. The service was perfect on both journeys: helpful courteous and charming even at the end of 2 long flights. Although the food is not very adventurous it was good quality and there were western Thai and Chinese choices. A good drinks service which did not seem to be limited. The latest movies and other entertainment are on an excellent screen. I would highly recommend this airline and will try the economy service on another occasion.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Claudia Krischer","New Zealand","2014-02-17","Round trip AKL-SYD-AUH-FRA-AUH-SYD-AKL. First time with Etihad: Flight and service was average but despite the fact I had boarding passes already for the whole trip I needed to queue again at every single stop over airport to have the boarding pass rechecked by Etihad staff. Airport in Abu Dhabi was completely overloaded and couldn't cope with people moving to their connecting gate. But worst thing was the luggage handling! I can't recommend Etihad at all.","","","Economy","","2.0","2.0","2.0","3.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Vanessa Tan","Singapore","2014-02-17","Travelled EY38 on 24 Dec 2013. Service was horrible. Stewardess did not smile. My sister and I asked for pasta upon hearing that the stewardess replied rudely that she needed to check and she cannot guaranteed that both of us would get our choice of meals. We told her politely that we could not take the other meal choice due to the meat. She replied coldly we should have asked for special meal. We understand that we cannot guarantee to have our choice of meals given a full flight. However the stewardess could told us politely. This is certainly not the service that I expected. This is the first and last time I will travel with Etihad.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G C Nock","United Kingdom","2013-10-29","LHR-BKK return in Royal Laurel recently. The fully flat seats are a vast improvement over the previous seats the inflight entertainment is reasonable. The quality of available drinks was good with Dom Perignon Champagne served and decent quality wines we pre-ordered our meals and they were satisfactory. Managed to get aprox 7 hours sleep outbound my only concern is that whilst the seating is comfortable in my opinion the pod style design does not allow much ventilation and therefore I got quite hot.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A Willis","Canada","2013-10-28","HK-Toronto via Taipei - Economy. It was my second time taking this route and I am just as impressed as the first time around at how well this airline is run. The seats are great for economy the food is excellent cabin crew are top-notch and most important this airline is by far the most 'on time' airline I've even flown with. We were about 15 minutes late out of the gate in Taipei but the pilots made up for it by getting us to Toronto an hour and a half early. With the consistent quality excellent pricing and value I am still not sure why this airline is still only four star. I normally take the same route with Cathay at almost double the price for a typically terrible customer experience. The Asia - N. America carrier scene is getting shook up by EVA and there should be more attention paid to it. Well done!","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Knight","Australia","2014-02-14","Round-trip SYD-AUH-SYD. Overall excellent experience on all counts. Friendly and courteous staff. The service on the flight was excellent and staff addressed me by name. Cabin Manager came around to make personal introduction and to explain flight amenities. Food was outstanding and the wine choices were top notch. Wouldn't hesitate to fly with Etihad again. Entertainment selection also excellent for long journey.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","David Read","United Kingdom","2013-10-20","I like to fly elite class whenever I go to BKK from London as it's a long flight and the extra legroom and bigger seat is well worth the extra money. My only gripe is the small snack on the return to London which takes forever and seems even longer as it's a mid day take off could do with a bit more than a small meat roll in what must've been ten hours between meals.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Quesec","United Kingdom","2014-02-13","Travelled from Manchester to Sydney on 11 February have to say Etihad proved that deserves another chance. Despite my previous experience I booked with them and this time it was a pleasant surprise. Food was average but service much better than last time. The legroom was way too small they should consider updating their config for these long routes. Ground services maybe the worst of all the airlines. However I might consider flying them again.","","","Economy","","8.0","2.0","4.0","3.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P West","United States","2013-10-16","Business class from JFK to Osaka Japan via Taipei. The trip was as good as it can get for a 15-20 hour flying time. Superb staff and service. Comfortable seating with the large TV and lie flat seats. (I'm 6ft 3). Managed 7 hours of sleep. Would definitely use again.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Tonge","United Kingdom","2014-02-11","Flew Manchester-Abu Dhabi-Bangkok. Chauffeur picked us up at the arranged time. Check in at Manchester was seem less. Etihad lounge at Manchester is first class with very attentive staff. Etihad business class seat is a little bit narrow and anyone over 6 foot won't be able to lie flat. All seats have direct access to the aisles. If you want privacy I recommend the window seats. The paired seats are very intimate. Food and beverages very satisfactory as too was the service from the cabin crew. Very basic amenity kit was given. Changing terminals in Abu Dhabi was chaotic. Baggage first off the carousel in Bangkok.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Lammert","Australia","2014-02-11","18th January EY0455 SYD-AUH. Flight back to Sydney on 5th February EY0454. Recently flew from Sydney to Geneva. The Boeing 777 is a horrible aircraft with cramped kindergarten seats and aisles so narrow that one cannot walk to the bathroom without bumping the shoulders of sleeping passengers. Will not fly with them again.","","","Economy","","1.0","1.0","2.0","4.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Braybrooke","Australia","2013-10-01","Travelled business class Osaka to Taipei on an A330. Excellent service with comfortable and spacious cabin. Staff were attentive and food was plentiful and well presented. Seat was comfortable although TV screen was small. This airline is as good as other major Asian airlines and Taipei was easy to transit through.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Neil Osrin","Thailand","2013-09-18","My second trip with EVA this year direct from BKK-LHR on 777ER and pleased they have joined star alliance network. I bought a promo fare from travel agent and checked in online easily. At the airport the check-in opened on time and the staff helpful and changed my seat without any fuss. The boarding was swift plane clean and seats comfortable with good legroom. There were firm pillows and fluffy blankets but no amenity kits. After take off nice snacks and drinks were served (with no ice). Lunch was a choice of pork steak or chicken. I tried both and chicken was better. It was served with a container of fresh fruit small cake and small mixed salad and dressing and warm bread roll and butter. The food was adequate but not that interesting and the mash with the pork steak was particularly bad. After lunch an assortment of low quality crackers/cookies were put in the galley. Later chicken rolls were served and then at the end of the flight another hot meal and I thought the fried rice was tasty. The PTV had a good movie selection and sound. The service was great and I found all the crew to be polite and humble and efficient and they maintained the bathrooms very well. Besides the food quality being a little 'cheap' I really could not fault this economy flight or this airline at all - they are now my carrier of choice.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Raymundo Licuanan","Kuwait","2014-02-10","I had been traveling Etihad for the past 3 years twice a year Business Class KWI-AUH-MNL back and forth. Food comfort and cabin crew are superb. Leaves and arrives on time. Now my only issue was when I am flying AUH-KWI. At Abu Dhabi Airport terminal waiting area Business Class passengers were being treated as Economy Class. For the past 2 flights going back to Kuwait I experienced that there is no special or separate bus for Business Class passengers. We were all being mixed with Economy Class passengers on a single bus. Before Business Class passengers always had a separate bus and had priority on boarding the bus and plane. There used to be a lane for Business Class. As I had mentioned for the past 2 flights I had AUH-KWI this does not happen anymore. I am now thinking of going back to Emirates or Qatar Airways on my next flight to Manila.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A Bor","France","2013-09-17","Paris-CDG to Taipei Taoyuan airport. My global impression of this flight is good. Cabin crew friendly and very professional. Service was efficient. Inflight entertainment quite good. However there were some bad points. The meal was very poor (just the main course with appetizer and desert but no salt no pepper and other things like in other airlines) and incredibly tasteless. Plus our flight had suffered from 2 hours of delay due to airplane problem. The problem was not the delay (it may happen sometimes) as we were provided food and water but the airport staff had apparently forgotten to tell me about the delay so I discovered it a little bit late! Yet the delay had been scheduled hours before departure. However my impression is that EVA Air is a good airline with a good cabin crew.","","","Economy","","7.0","3.0","4.0","1.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Guilloteaux Marie-Jose","South Korea","2014-02-07","I have been doing the same trip in 1st class (Seoul-Paris/London-Abu Dhabi-Seoul) with Etihad every year for several years but have seen standards declining sharply in 2013 and 2014. At every boarding I had to actively look for someone so I could hand them my coat. No welcome aboard and guiding to my seat and nobody addresses me by my name anymore. The Champagne used to be Bollinger but has been downgraded to something cheaper. The quality of the food can vary dramatically depending on the skills of the on-board chef. Despite my request for breakfast yesterday I was not woken up in time and had to do without! The worst perhaps is the chauffeur pick-up  which stressed me enormously. Nobody called me to arrange a time for pick-up in London so I had to call the UAE to arrange it myself. They did not send any text message or email confirmation despite another call to request it. The pick-up was confirmed (orally) for 6.30 am but I was woken up by the driver at 5.15 am. My flight was at 10.30 am and I was a 15 minute-drive away from the airport! On the next leg of the journey Etihad left me a message that a pick-up had been arranged for me in Dubai but the time turned out to be less than 3 hours before take-off and it takes at least 90 minutes to go from Dubai to Abu Dhabi if there is no traffic. It took me countless calls to Etihad. Luckily the driver came on time. All in all I do not envisage traveling 1st class with Etihad again.","","","First Class","","3.0","3.0","1.0","3.0","1.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Charles Kennedy","United Kingdom","2013-09-05","LHR-BKK. Wanted to try this service for ages but it was too many FF points to leave on the table however now they are in Star Alliance. Check in was a breeze skipped the lounge in favour of playing the piano that faces gate 23. Boarding was orderly and was shown to my window seat in the last row of Royal Laurel business class. Seat is spacious and appealing angled towards the windows. Pushed on time and took off to the west. Only complaint about the catering is that it did not include any Asian options. I had a nice steak for dinner and scrambled egg and bacon for breakfast but would have loved some nice Chinese food for dinner and pork and noodles in the morning. Crew could not have been more attentive coming by during meals and drinks every couple of minutes specifically to check if anything was needed / needed to be collected. Seat reclines full flat got some hours sleep under a very thick and comfortable duvet. Landed on time and after a very long walk immigration took only a few minutes. Priority tagged bag was one of the first on the carousel. Flawless performance from EVA my first time but not my last.","","","Business Class","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","N Henshall","United Kingdom","2014-01-31","Manchester-Singapore-Sydney via Abu Dhabi. First time flying with Etihad and impressed with their service. Planes are modern and the seats in cattle class are acceptable. The in-flight entertainment is ok but not spectacular being too limited in content for long haul. Emirates are better in this context. Abu Dhabi is not one of the better airports to change through and isn't well organised. Each time involved a bus trip to the aircraft. I think it is an airline trying to climb up the ladder and the service was the standout. I would happily use them again.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","W Bee","United States","2013-09-05","Usually I fly Elite (Economy plus) but I received an upgrade to Business Class at LAX probably due to Diamond status. Great experience: lay-flat seats with lots of space very functional mini cabin with privacy the multi- course meal was accompanied by excellent wines. No complaints. The IFE could have a bit better selection but given that one can really sleep in those seats it is not possible to watch more than two or three movies. Restrooms were kept very clean and cabin service was First Class! Much better than on any US or European airline. Baggage came within a few minutes after reaching the belt. Overall a memorable experience.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Sebastian George","Australia","2014-01-30","I've had a much better experience on half a dozen long haul flights with Etihad lately than I've ever had on Malaysian and Singapore. Abu Dhabi is perhaps not the best hub to transfer through but the Etihad aeroplanes are up to date well serviced and the staff are friendly and competent if not outstanding. Travelling with a child on this airline was a breeze and they have special staff roles and extra services to help with kids.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Alvin","Hong Kong","2013-09-04","BR 857 TPE-HKG. The Hello Kitty flight was fine. Adjustable headrests decent recline. The seats had a Hello Kitty headrest and the toilet was Hello Kitty themed. Inflight entertainment was excellent somehow unequipped with my favourite type of movie (family comedy). Downsides was not so enthusiastic service and the fact that the jet was called ""Happy Music"". What kind of name is that?","","","Economy","","10.0","5.0","3.0","4.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Justin Flynn","Australia","2014-01-29","Business class MEL-AUH then economy AUH-LHR. Business class LHR-AUH and again J class from AUH-MEL. Originally booked the entire trip in economy but bidded using Etihad's online upgrade auction that is sent out to select customers. I was successful in all 3 bids. Quick note about economy - the 777-300ER aircraft used a 3-4-3 seating as a lot of airlines are doing these days. The seating is horrible and a massive step down from J of course. Leg room was just adequate. The business class legs were great. The individual 'suites' are very private although the window seats are better and more private than the aisle seats. Seat was comfortable and very comfortable when in 'relax' mode. My only complaint was the bed. Fully reclined the bed is 185cm and I am 184cm. There is no scope for letting your feet hang out over the end of the bed. For a premium product the bed simply isn't long enough for someone who only slightly above average in height. However due to some careful manoeuvring I did manage to get plenty of sleep. Overall the airline was fantastic although transiting between terminals in Abu Dhabi is a pain. The food and service from the cabin crew were wonderful and all flights were on time except or the AUH-MEL leg which was one hour late. The Arabic mezze I had for starters on each J leg was excellent and the lamb shanks were restaurant quality. I didn't drink much alcohol but on the MEL-AUH they had a very nice shiraz that I enjoyed 2 glasses of. Champagne is offered pre takeoff. Amenity kits were basic. The economy section was standard economy. No better no worse and for 7.5 hours wasn't too bad even with a full plane. The trip back from London was very painful for me emotionally as I had lost my mother the day before. The cabin supervisor couldn't have been more helpful.","","","Business Class","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Enz","Australia","2013-09-01","TPE-LAX and SFO-TPE: Staff members at check-in transfer desk lounge and in cabin were all very polite and helpful. Seat was comfortable with enough leg room and space (9-abreast instead of 10 in B777). All meals were excellent. Personal IFE is also good although the library is a bit small for long flights.","","","Economy","","7.0","4.0","4.0","5.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M MacLean","United States","2014-01-28","AUH-JFK direct on a Boeing 777 3-4-3 seating in economy class. Had window seat on the right side of plane. Major problem is that when the person in front of me reclined I could not reach my carry-on underneath his seat. The service was very good and inflight entertainment the best I've ever seen in economy. First meal was excellent but second merely average.","","","Economy","","7.0","2.0","4.0","5.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Liepmann","Thailand","2013-08-27","Recently traveled BKK-LHR-BKK in Premium Economy. The reason we chose the airline was price and being a new member on Star Alliance. Overall the flights were okay nothing too bad but also nothing to be very excited about. BKK- LHR we sat in 20A/C - first row of Premium Economy. The seats are comfortable and recline very generous. In the Bulkhead rows monitors are in the armrests of the seats making them a little less wide than the normal premium seats. Legroom was also slightly restricted due to the dividing wall with business class. I could not stretch my legs completely. Food was is best described as okay. I have to agree with other reviewers and say that drinks services were very poor on this 12 hour flight. 2 rounds of drinks during the meal followed by two water runs until the snack before landing was served. In Premium economy passengers get a half litre bottle of water after take off which in theory can be refilled by crew. I walked to the galley in economy mid flight and was told that they had run out of water. I did get a refill from the business class galley. On the way back to BKK we sat in 22A and C which was much more comfortable than the bulkhead seats. Food and drink services on this flight were much better. Cabin crew was also genuinely more friendly than on the outbound flight. Overall we were okay with the product particularly given the good rates we had for our trip. We will use them again if rates are favourable.","","","Premium Economy","","7.0","4.0","2.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Teo Da Silva","United Kingdom","2014-01-28","Have flown Etihad 4 times from LHR to BKK and will not be using them again I really used to enjoy Etihad but have noticed that their service has dropped to a charter airline and in Abu Dhabi you are treated like cattle when transferring to your next flight it's just chaotic with rude security personnel. The planes look old and tired and the food is below standard will prefer to pay more next time and fly Thai Emirates or Singapore Airlines.","","","Economy","","3.0","1.0","3.0","2.0","2.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","F Mustafa","Qatar","2014-01-28","EY 394 DOH-AUH and EY17 AUH-LHR both on 24/01/14. Doha to London via Abu Dhabi with wife and 2 children. We loved both sectors. Had a bad experience last year but this time - faith was restored. Excellent cabin crew staff - polite friendly and efficient excellent food and very clean toilets. Only areas of improvement would be food quantity and most of all - the E-box inflight entertainment system. A larger variety of movies needed along with more up-to-date releases. Great airline - look forward to the return to Doha next month.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Kevin Wong","United States","2013-08-18","Flew return from New York JFK to TPE. Check in was pretty smooth. Food service was given twice with a snack in between which was decent for me. The food tasted pretty decent. The seats were a little too thin so it made it hard to sleep only got 4 hours of sleep total which wasn't enough for a 15 hour flight. The cabin crew were very nice and kind. The IFE system was decent enough. We departed on time and arrived 25 minutes early. However things went pretty bad on the way back to NYC. First of all the plane that I rode on arrived late from its previous flight. The ground crew were not ready for 40 minutes after our boarding time. Then when we got onto the plane and just before the plane left the gate the IFE system broke down. In the end it took them more than 1 hour just to replace the entire system altogether. A lot of passengers seemed upset for a very late departure time which was around 9pm. We arrived in NY more than 1 hour late. Though the IFE system was replaced I couldn't watch any movies or TV shows which was pretty sad. But other than that everything went well. Hopefully this will be the first and last problem that I will have with EVA Air.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Yeh","United States","2013-07-22","Used my miles to upgrade from Economy to Elite Class. Not much of a big difference seat wise was a bigger seat but wasn't able to fall asleep comfortably. Water is given at the beginning of the flight. Food tasted better than Economy and also included a menu to choose. Liked the fact that haagen dazs ice cream was offered after one of the meals. The table is stored in the arm rest which is better than the table in Economy because it offered more space. Overall Elite class was better because of the food and the table. Also more movies are included throughout the flight.","","","Premium Economy","","5.0","3.0","4.0","5.0","5.0","","","2.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Mulcahy","Australia","2014-01-22","Economy from Dublin to Abu Dhabi First to Sydney January 4th. First flight delayed 60 minutes. Chaotic check in. Very poor service onboard and food one notch above discount airline. No beer or wine offered. 777 plane tired. Second leg to Sydney delayed 2 hours. Excellent service by the staff but first class not up to Cathay Thai or Emirates. Lounge very overrated. Again food onboard was average despite the onboard chef who was very attentive. Will use other carriers in the future.","","","First Class","","3.0","3.0","4.0","2.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Gary Green","Australia","2013-07-10","BNE-CDG and return. Great service on both legs staff were efficient and friendly. I'm 6 ft 3 and considered the seats to be very comfortable for economy class. All flights on time overall great experience won't hesitate to fly EVA again in the future.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Werner","Germany","2014-01-20","PRG-AUH-BKK and back in December and January 2014. As the leg from Prague to Abu Dhabi was served by Czech Airlines my comments refer only to the Etihad part. Abu Dhabi Airport needs to improve on signs and information monitors. I guess when switching planes within short time this will be a huge problem. On board the staff were friendly and caring except for the request to increase the temperature. The majority of the passengers were freezing sitting down covered with all available blankets and some even using their winter jackets! This happened on both flights. The food was OK just average airplane food. The entertainment system works well although the screen quality is poor. We usually prefer a long leg without the need for a stop in the middle of the trip so we are unlikely to be re-using this service.","","","Economy","","2.0","4.0","4.0","2.0","2.0","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Goh","Singapore","2013-06-12","Very surprised full meal was served for a short flight between Hong Kong to Taipei. Ordered low sodium meal and it was really good with steamed fish and vegetables. Service is attentive and pleasant with smiles. Very impressive highly recommend. One of the excellent airlines in the world.","","","Premium Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","David Gilbert","Italy","2014-01-20","MXP-AUH-PEK INC-AUH-MXP. 3 of the 4 legs on 330-200 with latest business class product. Excellent seat perhaps a little narrow but flat and comfortable for seating and sleeping. Entertainment system very good service excellent very friendly and professional staff. INC-AUH on 340-500 with older business class (the old turquoise seats but recovered with the new stripy fabric clever move Etihad). More cramped and less room but still good for sleeping. No privacy separation between the 2 buddy seats in the middle and if you are not travelling with your companion then it would be embarrassingly close with a shared armrest. Food very good indeed and good wine selection. Would travel again with Etihad. Only negative comment the business class lounge at AUH is overcrowded as it the airport generally. I hope there are plans in place for improvement.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Stuart","United Kingdom","2013-06-09","LHR-BKK on 777ER. Easy check in asked for an exit seat as I'm tall I was after the extra leg room. No problems with them. Service from cabin crew was fantastic very polite helpful and thorough. Seats were spacious and comfortable. The food service during the flight was excellent. Overall a very professional affordable airline that I will certainly be using again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","K Abildskov","Belgium","2014-01-15","BRU-AUH-BKK and return in Dec/Jan 2014. Outbound: BRU-AUH: A330 with nice seats good entertainment (this was good on all flights) a good cabin layout friendly crew decent food. Transfer in AUH was a disaster with cramped and chaotic boarding change of gate from T3 to T1 with no announcement. AUH-BKK: B777 with 10 seats per row very small seat pitch extremely cramped. We had paid for exit seats with extra legroom but even these seats were extremely narrow and very uncomfortable/hard. My E-box control would not fit into its socket in so it was just hanging down next to the seat food terrible unfriendly crew. Homebound 20 days later: BKK-AUH: Check-in in Bangkok smooth and friendly same B777 as outbound I think since the e-box control in my seat would still not fit into its socket and was still just hanging down next to the seat. Very friendly crew in our section but the one in the other aisle was not. Sandwiches and breakfast (late night flight). Transfer in AUH again chaotic and disorganised with unfriendly a very cramped boarding lounge bus transfer to plane. AUH-BRU: A330 nice and comfortable plane one hour late probably due to chaotic handling of bus transfers onboard crew friendly. For some reason it was freezing cold on all our Etihad flights and despite promises by the crews to raise the temperature this was not done. Passengers had to sit with two blankets and take extra clothes out of their suitcases. All in all we were really disappointed with Etihad and there is truly a marked decline in standards since just a few years ago.","","","Economy","","2.0","1.0","3.0","2.0","5.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Neil Osrin","Thailand","2013-05-30","LHR-BKK on 777ER. Check in swift and polite boarding easy. Seat amenities included slippers a warm fluffy blanket and firm pillow. I found the seat and leg room very comfortable and managed to sleep 7 hrs. I was sleeping during the main meal services but the night time snacks and sandwiches were good. Arrived on time and the crew were professional and polite and very helpful and kept washrooms well maintained. I liked the fact that in flight announcements were kept to a minimum. I will be making EVA air my carrier of choice for the future - very impressed!","","","Economy","","9.0","4.0","5.0","2.0","3.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Lopez","United Kingdom","2014-01-15","Heathrow-Brisbane via Abu Dhabi. This was the 3rd time I've flown Etihad and I could have cut/pasted my complaints from the last two flights. No seat booking with online check-in with code share despite the fact it was Etihad planes on all legs (sold as Virgin on the AD to BNE leg). My inflight entertainment on the first leg wasn't working so I asked for my system to be reset. After several attempts I finally convinced one chap to have a go at resetting it and it worked! Seats are Ryanair-esque reclining so little they might as well have not bothered. Abu Dhabi airport is as chaotic as a market bazaar. No signage small departure screens tucked away from view blank faced overworked staff. On the leg back we were made to sit on the floor while we waited for the gate to open (an hour late). Finally allowed in the departure lounge. Finally told to board the plane bound for London not by the conventional method of a public address system but by a small lady hollering seat numbers at the other end of the departure lounge. Chaos ensued as everyone rushed to the front and the queue again stretched down the gangway. They get a point for landing the plane at the right airport.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Azra Lau","Hong Kong","2013-05-29","First time taking this airline from Shanghai to Taipei. Was pleasantly surprised by the service and food quality.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mathew Renosh","South Africa","2014-01-14","JNB-AUH EY601 (A330) Seat: 36A 11/12/2013: Check-in and Boarding was smooth. Seat configuration of 2-4-2 so was seated a row after family as I wanted the seat with the view. Seat is equipped with IFE (E-BOX) headphone jacks a variety of charging docks (USB Power plugs). 10 mins before push back the Captain announced that the flight was experiencing a problems with its power source and a restart of power unit was required. This scenario caused the push back to be delayed 30-40 mins. The front camera in the Flight Map could be used to view the terrain in-front and below during and after take-off. E-BOX had a selection of Movies Audio Live TV (CNN and some news channels) TV (nice documentaries) games etc. There was a decent collection of movies (multiple languages) and documentaries although not as big a variety as ICE on Emirates. The headphone jack on 36B wasn't working so my co-passenger had to move to another seat which gave me 2 seats to relax. Snack and beverages were served 30-60 mins after departure. The main meal was served 2hrs after departure. There were 3 options between Lamb Chicken and Pasta choose the Lamb had good portions and Appetizer and Dessert. Completed a movie and caught some sleep the mood lighting was good. The seat was a bit un-comfortable for a long flight (8.5 hrs) but due to the vacant seat next to me I could relax a bit. There was ample leg room. A light snack with coffee service was served 2 hours before landing. At AUH plane had to circle in the holding pattern for a while to the delayed arrival. Landing was smooth and taxi to gate +-10mins. The connecting was displayed on the IFE. Was taxied to T1 for connecting flight. Overall impression of the flight was good and pleaseant crew were hospitable courteous and attentive although would have expected beverage and cafe service top-ups after lunch. Toilets were clean and maintained by crew. Flight is recommend.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Dennis Terry","United Kingdom","2013-05-23","Have made 5x LHR-BKK return flights this year all in Premium Laurel. Flight service cabin food and IFE was always good with nothing to complain about though the food on the BKK-LHR section is notable superior to the LHR-BKK sector. Ticket prices give good value for money compared to other carriers on the same route. But I have one complaint - the WiFi in the EVA lounge at Bangkok airport doesn't work. It doesn't work at all! On the 5 occasions I've transited I either couldn't get my laptop to ""connect"" properly to the EVA router or if I did then the Web access was so slow as to be unusable. This isn't satisfactory state of affairs for any international airline. All business-class Pax want in an airline lounge is tea/coffee/soft drinks/snacks and reliable WiFi. The WiFi doesn't have to be 2Mbit super-fast or anything like that. Just ordinary speed and reliable. Me flying again to LHR next week but am pre-paying to get access to the nearby CIP lounge (which does have very superior speedy web access).","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ian Riddick","United Kingdom","2014-01-14","Flew Manchester to Sydney 18/12/2013. Flight OK apart from 1 hour delay in Abu Dhabi sitting on runway. The return flight on 04/01/2014 was nothing short of a nightmare checked in at Sydney with Etihad partner Virgin Australia. Flight to Abu Dhabi was superb service etc very good. Our cases booked right through to Manchester but told to pick our connecting boarding card up in Abu Dhabi. On arrival the problem started we were told our flights did not show on their system and we were basically cut adrift by Etihad in the middle of the night. Told to pick up our cases from a deserted luggage hall at 3am then had to find the Etihad booking desk managed to book tickets for myself and my wife. The help and assistance we had from Etihad was zero.","","","Economy","","2.0","3.0","3.0","2.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Al-Thani","Qatar","2014-01-14","DOH-AUH-JNB return. Flight out to JNB was fantastic first leg on an Airbus A320 from Doha to Abu Dhabi a short flight that went smoothly. The were people to meet and assist at Abu Dhabi the connection was very smooth and the onward flight was on a newly refurbished A330 with the newest product in Business Class and the food was superb as was the IFE. Cabin staff were excellent and addressed us by our name I would like Etihad to give a much better amenity kit than the very poor one they give out right now. On the return it was nothing short of a disaster on all levels after arriving at JNB airport and getting our tax work done and checking in our luggage the lady at check in tells us that we will not be flying on Etihad but on Air Seychelles. I would have appreciated it if Etihad would have contacted me before I left my hotel and told me of the situation and given me a choice. The seats on the flight were uncomfortable and very hard though the leg room was good the sleeping position was terrible as it was not straight and the IFE was terrible the screen was very small and the selection was poor I refused to have a meal and just had a glass of Orange juice. I was contacted by Etihad after arrival and they offered me an apology which I accepted I will give Etihad another chance but they could have handled the situation so much better than they did.","","","Business Class","","7.0","4.0","3.0","5.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Martin Ling","United Kingdom","2013-05-19","Flew economy London-Bangkok. On the positive side flight left on time and arrived 15 minutes early. The seats are decent for economy and the IFE has a reasonable choice. The disappointing thing was the poor service attitude of the crew who were mostly cold and stand-offish. The meal quality was fairly average for economy airline food but it would be nice to see a menu or be told how the food is prepared instead of just being asked ""do you want chicken or pork"". Also they are very mean with drinks i was given half a small plastic glass of wine with dinner. There was no cold drinks offered between the 2 meals the crew seemed to just disappear for long periods.","","","Economy","","6.0","3.0","2.0","2.0","4.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Palmer","United Kingdom","2013-05-14","Flew Elite (premium economy) LHR-BKK-LHR in April returning May. Done this trip a few times and always happy with Eva's Elite cabin. Comfortable seat decent food and service great IFE choices. Some slight wear-and-tear evident - In-seat USB didn't work on either journey (for charging or I assume screen use) outbound the leg rest button didn't work and it had to be manually extended.","","","Premium Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Salmon Bin Sorogang","United Arab Emirates","2014-01-13","AUH-KUL-AUH by Jet Airways aircraft but operated by Etihad Airways. The plane is looking old and most of the seats were torn. IFE selection was good and the food was nice. From check in I would say the crew were very friendly. Overall experience was very good even from KUL take off on time and on time into AUH. The service during entire flight was fantastic with very helpful FA's. I definitely recommend Etihad.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Neil Osrin","Thailand","2013-05-10","First time with EVA. BKK-LHR. The BKK check-in was professional and the boarding quick and organised. Immediately after take off drinks were served from a tray with a bag of snacks. Drinks were a little warm and had no ice. Lunch was then served and trays cleared quickly. The food was poor and the selections unimaginative and pork was fatty. During the flight sandwiches and snacks were served which were tasty. The final meal was served just before landing and was not great. Seats were very comfortable and leg room generous. The blankets were small and made from quite a hard material. The crew were very pleasant efficient and professional. Toilets were well stocked and immaculately maintained throughout the flight. The PTV had good sound and screens but the movie selection could be improved. Overall very impressed with EVA and would book with them again.","","","Economy","","9.0","4.0","5.0","2.0","3.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Horsfield","United Kingdom","2014-01-13","My wife and I flew in Business from LHR to BKK via AUH on EY18 and EY408 on 16th/17th October. Business Saver fare was an absolute bargain. We booked the limo service from Suffolk to LHR and this arrived on time and dropped us outside T4 for an additional charge of just £20 since our home was just outside the 100 mile trip limit. Quick check-in having pre-booked our seats and apart from the pretty useless Fastrack courtesy of Heathrow's disinterested staff we were in the lounge shortly thereafter. As lounges go it was fine - quiet comfortable and good service. Boarded 15 mins before departure with no delay and the gate was conveniently opposite the lounge. Jacket taken and champagne provided. Settled into comfortable seat in the Airbus 340 the excellent cabin staff explained the menu and took orders alongside after take-off drink requests. Flight took off on time and the rest of the inflight service was outstanding. The freshly made steak sandwich as a snack from the kitchen was as good a snack as I have had on any airline. Arrived into AUH on time but we had gated at the old terminal and had to transfer to the new one for our flight to Bangkok. Business lounge was very busy so we went in the First Class lounge and had a shower. Boarded EY408 on time and had a trouble free flight to BKK in a 777 this time but pretty similar set-up. Steak sandwiches just as good. Arrive BKK slightly ahead of schedule and given card to use its Premium lane so was cleared of immigration and collecting bags of carousel in quick time. Return leg was exactly the same with excellent service throughout and punctual arrival into LHR. My only gripe? The complimentary chauffeur. I initially booked one for arrival in BKK to our hotel but never got confirmation and when I tried to it seemed their was some confusion as to eligibility (2 journeys per adult passenger). Since it is hardly an expensive taxi from the airport to downtown Bangkok I cancelled it to make sure that we had the return from LHR to home but given the confusion wanted to make sure this was understood. I had to call Etihad in AUH in the end and it took ages and then started getting calls from the limo company in Bangkok advising what time they would be collecting us! When we arrived back at LHR they had organised a car for me and a car for my wife! We declined and continued our journey together. Seems like the system on these could be improved but it did not detract from the superb service.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Rajapavalm Narayanan","United States","2014-01-13","My wife and kids (5 yr old and 8 month) travelled from Chicago to Chennai on Dec 9th. As my wife and kids were travelling without me I selected Etihad because of the reputation it had and also the promise of an onboard nanny. 5 hours ahead of the flight departure I went to book a bassinet for my 8 month old just as was told that I cannot book a bassinet seat online and had to do in person. I had to wait 30 mins at the check in desk for the bassinet seat as they told me there was none available. Later they gave a bassinet seat for my wife/infant and 3 rows away a seat for my toddler. Finally all completed in 30 mins and we were let go with bassinet seat and seat beside for my toddler son. My wife and kids boarded without issues. However their cabin baggage was put elsewhere because the flight was full it was total chaos. The flight took off 3 hours late. As the flight left 3 hours late connecting flight from Abu Dhabi to Chennai would be missed if the connecting flight was not delayed. The stroller for the infant was sent to the connecting flight directly. My wife had to carry the infant and walk with the 4 yrs old 2 cabin bags and laptop bag. Why was there no service offered. I would not suggest this flight to family's travelling with toddlers and infants.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Hazelford","Taiwan","2013-05-04","The food and service was outstanding staff delightful and polite. I think EVA's service is their strong point. Their weak point would be their seats which could double as a chiropractic device from the Middle Ages. As a 6"" tall man in the seated position the seat was perfect. However putting the seat into sleep mode brought the dreaded ""night slips"" where one has the sensation of sliding down the seat. To compensate for this rather unpleasant sensation the cradle position of the seat is much more comfortable. The toilets were spotless. Taipei to Toronto the staff were exceptional.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","L Ling","United States","2013-05-01","Took a round trip from Seattle to Kuala Lumpur recently. My major complaint is with the seat - it is pretty uncomfortable especially on the 747 due to lack of cushions. The flight attendants are friendly and helpful. Overall quite happy with the service provided - would fly again on EVA if unable to find a better price on flight. Will pay slightly more for a more comfortable seat.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","R Sandbaek","Denmark","2014-01-10","My family and I were flying Etihad from Abu Dhabi to Bangkok on 18th Dec 2013. The flight was 3 hours delayed and no service was given like a drink or food voucher and it was not operational problems. As an example we were about 250 passengers having boarded the flight and then a further delay of 1 hour as Etihad wanted to wait for 4 passengers. The captain in his first delay announcement did not even apologise for the delay and the crew did not feel responsible either and did not apologise. I and my family will never fly Etihad again.","","","Economy","","1.0","1.0","2.0","3.0","5.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Steve Green","United Kingdom","2013-04-16","I have just returned from holiday in Thailand flying with EVA Air for the first time and was very impressed with them. When we first boarded the plane at Heathrow we thought how clean and tidy the plane was. We flew economy class which I was slightly concerned about due to having a 13 hour flight and being 6 ft 4 tall but were very pleased with the amount of legroom and the comfort of the seats. The cabin crew were very professional polite and helpful. The meals served were of a very high standard and the inflight entertainment was very good. Will definitely be using them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Ervin","Egypt","2014-01-09","BKK-AUH-CAI. Flight from BKK to AUH was on a Boeing 777 and excellent Pearl Business lay flat seats. Flight from AUH to CAI was a very old Airbus 319. Small plane cramped seating old and worn fabric. Recliners didn't really recline and the screen was in the armrest. Limited menu due to 4 hour flight time. Uncomfortable and ridiculous for the amount we paid.","","","Business Class","","3.0","2.0","4.0","3.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Paul Cremin","United Kingdom","2013-04-03","Flew LHR-BKK-LHR in Premium Economy with 1 suitcase and 1 set of golf clubs on a golfing holiday. Left LHR and everything was fine. On my return they decided that with my golf clubs I was 10kgs over my baggage allowance and wanted to charge me $450 excess baggage. My ticket cost almost £1000 for an upgraded economy seat so I wasn't prepared to pay anymore. My clubs are still in Bangkok! EVA airline both in BKK and at the offices in London are like robots. I would rather walk to Bangkok carrying golf clubs on my back than fly with EVA again.","","","Premium Economy","","","4.0","2.0","3.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Corrigan","Australia","2014-01-09","Poor Service BNE-SIN-BNE no recognition of Frequent Flyer status. Outbound leg no immigration cards for SIN but Cabin Manager did not bother to advise. If you can't load a plane or actually have someone meet the aircraft with the immigration cards in 7.5 hours there is something wrong. Will not fly again.","","","Business Class","","2.0","2.0","1.0","3.0","3.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Kpedekpo","Australia","2014-01-09","Heathrow to Sydney via Abu Dhabi. Flight was packed with kids - obviously the sales pitch of the Norland trained nanny worked though I didn't see much evidence of them being around there was a lot of screaming/squealing all through the flight. Seat allocation is a nightmare be sure to get on-line as soon as you can and book your seats do not leave it until you get to the airport or you'll end up wedged in the middle of a middle section. I've flown a lot on many different airlines and I found the seats in this one incredibly tight and uncomfortable so much so that I woke up in the middle of the night once I got home because my back was so sore. The food was pretty ordinary in the middle of a 14hr leg to Sydney we got a cold bread roll with three thin slices of tomato on it. I have never been so hungry on a plane! The final service before landing was rushed with the staff basically tossing the food at us from piles in their arms there was only one choice and half the contents of my tray were missing but the staff were so stretched I didn't bother to harass them about it. The 30kg baggage allowance and the large toilets on board are good points but the rest of it was pretty average.","","","Economy","","3.0","1.0","1.0","1.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Karen Lowe","Canada","2013-04-01","YVR-TPE-YVR Elite cabin (747-400). Seat was very comfortable with good recline and footrest. Good pitch. Service for YVR-TPE was excellent with good attendants and drink runs every hour virtually on the hour. TPE- YVR service was less personal with fewer drink runs but still far better than most North American airlines. AVOD responsive with good selection of movies TV shows and others. Pillow and blanket offered and slippers with amenities kit. Where they faltered was the catering food was plentiful for me but definitely on the bland side. Elite seats are worth the money for 10 hour plus long-haul. I walked to the back to check out the economy seats and they frankly looked a bit horrifying - narrow with 3-4-3 layout and seemed a bit thinly padded. Ground crew at both YVR and TPE efficient and polite. I would gladly fly EVA Air Elite again.","","","Premium Economy","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Janet Stimpson","United Kingdom","2013-04-01","Flew premium economy for the first time as we usually just go economy. Was very impressed. Food was very good and the inflight entertainment was also good. Have been flying EVA since 2005 I like that it is a direct flight from Heathrow to Bangkok. Cabin staff always smiling and polite. Have never had any problems. Will definitely fly premium economy again.","","","Premium Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Moore","United Kingdom","2014-01-08","Manchester to Kuala Lumpur via Abu Dhabi on New Year's Eve. On boarding dispute over 2 people sitting in wrong seats woman refused to move stewardess did not know how to handle it eventually after unsuccessfully pleading with her to move she told the couple whose seats they were that she would find them somewhere else to sit but they would be apart naturally they refused! Meanwhile nobody else could get past to get to their seats. Service on board was extremely slow we had the wrong menu card. Even though the Cabin Crew were wearing 'Happy new year' hats when we boarded there was only a passing reference to it being 2014 as we passed over Romania. Abu Dhabi airport experience was an awful chaotic shambles. Multiple flights arrived simultaneously and they clearly could not cope with the thousands of passengers in transit. Nobody knew what they were queuing for or even if they were in the right terminal. Airport staff were taking no notice of those who were trying to tell them they would miss their connection if they stayed in the queue luckily we had a 3 hour wait so we were not worried just bemused at the chaos. Security control was a joke only 6 manned and shouting to us to 'leave everything in your bags'. Not looking forward to going back through on the way home. Food on board was nothing special entertainment not brilliant headphones didn't work. Overall not a good experience would not use Etihad again travelled to KL with Emirates last time and there is no comparison. Must say however that landings were excellent hardly a bump.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Woodward","United Kingdom","2013-04-01","Return flight from LHR to BKK. Travelled in economy class and boy did we feel that we were in economy. They were on an economy drive with drinks when you asked for one you were offered water and then it was only max 100ml 5 hours into the flight and we had been offered only 2 small drinks. The food was just indescribably bad! For a 12 hour flight the seat comfort has not been taken into consideration although the leg room is adequate. Like other reviewers we found the staff to be rude and the announcements to be inaudible. All in all a very uncomfortable and unpleasant 12.5 hours.","","","Economy","","3.0","1.0","1.0","1.0","4.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Fernando Zanella","United Arab Emirates","2014-01-08","AUH to GRU: Cabin was hot and meal wasn't very good. I'm not demanding in terms of food but was not happy to see my wife and children barely eating. I thought the a/c had a problem I just had a t-shirt on and I was sweating. Second leg back to AUH: Again the cabin was too hot - very uncomfortable. It seems nonsense to keep temperatures high inside the airplane until someone complains. The flight attendants were very nice. Food again was a problem: we barely touched our first meal the last meal at the end of our flight my wife and children didn't even accept. Seat comfort entertainment are the usual similar to Emirates. Unfortunately I will not give Etihad another chance.","","","Economy","","5.0","3.0","3.0","1.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Butt","Australia","2014-01-07","Departed Brisbane 24 Nov 2013. We found this flight extremely disappointing. Being a family with small children the main priority for us was obviously to have as smooth a trip with the children as possible. We were recommended Etihad as they advertised to have a nanny onboard and are good with the children. We flew Brisbane to Singapore onward to Abu Dhabi onward to Paris onward to Toulouse in France. The children were not spoken to nor were we introduced to a nanny as per Etihads advertising until the Abu Dhabi to Paris flight. The nanny in this flight was very pleasant. However on the previous flight I had to ask for water twice before it was brought. We are returning to Australia with Etihad unfortunately. Hopefully the service is better. I would not recommend etihad to a family. I would recommend Etihad to an individual as the food was reasonable entertainment was good and the seats are as comfortable as any other airline.","","","Economy","","2.0","2.0","1.0","3.0","5.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","W Hughes","United Kingdom","2013-03-19","London To Bangkok (Premium Economy) March 2nd returning 16th. On time going out 30 mins late on return but made up time so arrived back into London pretty much on time. Efficient and easy check-in at both ends. Airy and spacious cabin ample space and legroom though could have done with a foot rest as the calf support didn't reach as far as your feet. Staff very pleasant on both flights and food and drink excellent and plentiful (particularly on the return flight) with plenty of juice and water runs. Couldn't fault the in-flight entertainment with so many recent films also good documentaries and travel items. We were offered assistance in reaching our homeward connecting flight before disembarking and our baggage had been tagged priority so it reached out connecting flight without problem. Would recommend EVA Premium Economy and would definitely fly with them again.","","","Premium Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Barrance","United Kingdom","2013-03-19","Very good flights LHR-BKK and return during March. Crew were efficient and pleasant and the comfort of the seats and the entertainment was excellent with good choice of up to the minute films and some interesting TV programmes. The only thing that lets EVA down is the food. Not sure how they dream up the meals but they really could do with some improvement.","","","Premium Economy","","9.0","4.0","4.0","2.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Joseph","Canada","2014-01-06","Toronto to Trivandrum by business class. On the plane from Toronto to Abu Dhabi the cabin staff were more interested in selling duty free goods than serving passengers any food. I had to ask the flight steward to serve breakfast to my son who was awake for at least 45 minutes. The trip from Abu Dhabi to Trivandrum was good. The lounge was good but Terminal 1 was crowded and poorly organized. There was a long line up to check in and business class passengers were not given any priority. On our trip back the 13 hour flight from Abu Dhabi to Toronto was a disaster. They only served dinner and did not serve any food afterwards in business class! I had to ask for a cup of coffee which arrived minutes before landing in Toronto. I don't think I will be travelling Etihad again unless they change their service to passengers.","","","Business Class","","4.0","4.0","3.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Michael Schade","United Arab Emirates","2014-01-06","EY 23 Abu Dhabi - Düsseldorf International. Only 4 check in counter open for Etihad flights at AUH airport terminal 3. Boarding chaotic with no sequence. Plane well maintained and clean. EY's biggest problem is their poor seat pitch and hard seats. This was one of the most uncomfortable flights I have had in a long time. Lots of kids on board parents had to wait for a long time to get their bassinets set up bottles warmed up etc. Then some time ago with big fanfare announced ""dedicated inflight nanny"" could not be seen anywhere. Staff were friendly but it was obvious that they were severely understaffed. IFE well below the standard of other middle eastern carrier.","","","Economy","","2.0","1.0","4.0","3.0","2.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Catherine Davies","United Kingdom","2014-01-06","I just returned from Abu Dhabi to Manchester on 1st of January with Etihad. I have to say the service and the crew was above of all my expectations. It was a very pleasant surprise after my experiences flying different airlines. Their care for passengers was obvious very attentive and smiling crew throughout the flight. The seats however made me suffer a bit but overall it was a nice experience. I would definitely choose them for my next flight.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Roberts","United States","2013-03-14","Taipei-Toronto return in business. Both flights on time. Overall good experience. Newly remodelled Taipei lounge looks like a Vegas cocktail bar from the 80s. They use the KLM lounge in Toronto which has seen better days. EVA is still using the older business class on this flight.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","L Duffy","United Kingdom","2014-01-06","Chengdu China to Manchester UK on 29th December. Now the service on the flight from Abu Dhabi was nothing to sing and dance about a busy flight with every seat booked out and cabin crew just scrambling about to keep everyone fed and watered. They did remember my special meal but it was an odd breakfast combination but this is the only reason food and beverages did not get five stars from me. Chengdu to Abu Dhabi: While the ground crew at Chengdu were clueless the cabin crew on this flight were excellent. Attentive and interested in the well being of passengers they conducted regular cabin walks and brought water every hour to passengers in economy. They even conducted a chocolate run going through the cabin during the night to see if anyone watching films or reading would like individual chocolates with another drink. On landing they were helping get baggage down and giving directions for first timers to Abu Dhabi about gates.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Paul Bennett","United Kingdom","2013-03-05","LHR-BKK. Depart 28/02/13 BKK-LHR Return 04/03/13. Very impressed with both flights and the food was of the highest quality. The only down side is the non flat beds which makes it difficult to sleep. I was told on the flight that they will be replacing all seats by August 2013 to flat beds for the LHR-BKK route. We will be using EVA air again for my trips to Bangkok.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Tobin","United Kingdom","2013-03-04","I have flown EVA Air before and found their Premium Economy pretty good. However my most recent experience with them was poor and I found the customer service upon my return very bad. I was on a BKK-LHR flight. About 2 hours into the flight my screen and those of people around me went blank without explanation. After restarting my movie it happened 2 more times until it stopped working altogether. I asked a member of cabin crew who shrugged her shoulders and said there was nothing she could do. So for the remainder of my 12 hour flight I sat and twiddled my thumbs. The food was awful consisting of an omelette for one meal and noodles for another. Neither looked very appetising. I see from the other comments on here that many customers have commented on the poor food quality. One alcoholic drink was offered throughout the flight. The cabin announcements were inaudible which must be a health and safety issue? Finding a way to complain is difficult. I won't fly with them again if I can help it.","","","Premium Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Tamara Shiyab","United Arab Emirates","2014-01-03","Chicago to Abu Dhabi on New Year's Eve. Departure board said ""on time"". Flight scheduled to leave at 8pm. Boarding started promptly at 7pm. Told we could get in line and board the plane first as we had child with us. This did not happen. As it got closer to 8pm passengers were being rushed to sit down and stewardesses were hurrying around trying to find places for excess carry-on bags. 8.30 pm - still on the ground waiting for plane to be de-iced. 9pm - plane still on ground. 9.30 pm - announcement there is medical condition on board. Have to pull back up to gate to unload passengers and offload their luggage. 10pm - still on ground waiting to be de- iced. 10.30 pm - still waiting. Midnight: Happy New Year! Still in Chicago and plane still at the gate. 12.30 am - have to be de iced again and announcement made that we were waiting for runway to be cleared. 1.30 am - we finally take off. No hot food served. Lousy cold sandwiches served only after siting about 5 hours.","","","Economy","","1.0","2.0","2.0","2.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Richardson","United Kingdom","2013-02-25","My scheduled flight with KLM was cancelled due to snow in January and my connecting flight AMS-BKK was assigned to EVA Air. I was impressed how organised embankment was. Onboard our Economy Plus seats were like business class alike. I got a little toiletry bag with toothbrush moisturiser and face wash. Slippers were a nice touch to get shoes off. Leg room was excellent I could completely stretch my legs and I'm about 6 feet. Food was delicious plenty of drinks. Next time I'm flying to Far East I'm flying with Eva Air.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Terence J O'Neill","United Kingdom","2013-02-25","London To Bangkok (economy) Feb 8th returning 22nd. Good staff at both ends booking in was efficient and seamless. The e-ticket is very helpful as you have no worries about loosing your boarding cards. The plane was clean and airy. The seats were soft and spacious leg room was not an issue for me (I am 6ft). The AVOD was crammed with good movies music and games. Staff well turned out helpful and they were always smiling. Drinks were available at all times with juice and water runs made regularly. My only issue was the food. I had chicken and rice on both legs and it was poor both times. The deserts were very good better then many other airlines I have flown with.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brian Fisher","United Kingdom","2014-01-03","All four legs were in business class taken during November 2013. The boarding process following a restful hour or so in the Airline's dedicated lounge at Heathrow was smooth efficient stress less and punctual. Aircraft (a Boeing 777-300) was as expected clean and in pristine condition. Although the seats in this cabin class were somewhat narrower than many other major carriers they were well appointed and functional as was the in-flight entertainment system. Food was of a high standard and served with a smile. My few requests (via the button) were answered promptly and I did not feel that they were in any way considered to be a nuisance. Arrival at Abu Dhabi and transfer to the next flight was seamless and I was soon on board. Cabin attendants were as professional as had been on the first leg as was the food. My in-built clock nudged me to operate buttons and turn my seat into a bed. It was time for some sleep. This was when the narrowness of the seat became more noticeable a pity really as a couple more inches would have given much more comfort. Following my tour”of Vietnamese culture and cuisine I returned to Bangkok - placed the top layer on and prepared for my return to London. This time after check-in I was directed to the airport's Apricot Lounge prior to boarding. Although quite a peaceful refuge its facilities fell far short of the Airline's own lounges. As expected the journey times against the prevailing jet streams were much longer but they were offset to some degree by the good service and ambience of the aircraft's business class cabin. Overall my experience of Etihad Airline certainly falls into the to the 'Very Good' category and if I had to give it marks out of ten it would score a solid nine.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Eddy Scott","United Kingdom","2014-01-03","This was my return flight back to Manchester my departure flight was poor bad service on the MAN-Abu Dhabi leg and Abu Dhabi-BKK was only slightly better yesterday's flights were totally different the service on both legs of the flight were exceptional good food drinks service very good could not fault any of the service side of the flight what I would say is that Etihad need to invest in new aircraft or refurbish the existing fleet as the seats and interior are getting very tired and uncomfortable. I will try another airline next year just to compare the airlines but if Etihad Want to retain their high status they need to listen to the customers that use their airline.","","","Business Class","","6.0","3.0","5.0","5.0","5.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D B Breen","United States","2013-02-18","Economy Class SEA-MNL. I am frequent flier with EVA and have just about come to a point where I do not want to use them anymore. The food on this trip was very poor in 2 instances I could not eat more 20% of the meal because it was such an odd taste. Seat comfort is actually pretty decent for economy class - I give EVA a better grade for that but service has really been on the decline the last couple of times I have used them. In Manila you can expect to stand in line for a minimum of 1 hour to check in. In cabin service is poor - the last 2 times flying with them I found the staff to be rude and abrasive. Not sure I will use EVA again.","","","Economy","","3.0","4.0","3.0","1.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Alhilou","United Kingdom","2014-01-02","I booked to travel from MAN to AUH on EY22 on 20th Dec. I called EY's call centre to upgrade using miles/cash to business where I was assured that there are plenty of seats available and should head to the airport 3 hrs before departure to process this. The information given was completely incorrect as the desks opened 4 hrs before departure and all seats were taken by then which was very frustrating and disappointing. EY ground staff and EY's Business class lounge staff at MAN acknowledged the mishap and were very courteous and attentive and attempted to solve this problem. Return flight on EY21 on the 29th of December light load in J class we were well looked after by the excellent crew in J. as usual EY's catering is excellent cabin crew attentive and good hard product. I just wish they sort out the unhelpful call centre and bring back the old amenity kits in J class with Aigner products that were infinitely better than the current cheap substitutes.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","W MacCormac","United Kingdom","2013-02-08","Flew the first time with EVA between LHR- BKK. Good points direct nice B777 very comfortable flight (much better than A346) easy night flight outbound and evening return into LHR is also good. Space in economy bearable. Stewardesses good even if smile appears fake. Bad point is food / ordering snack and drinks. Breakfast sausage look like made of cardboard and taste like cardboard. Drinks EVA are very tight! Try and order any alcohol other than the cheap wine during meal and they write it down like its a special order and you wait 10 minutes for a little plastic cup.","","","Economy","","7.0","3.0","3.0","2.0","3.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Stefano","Australia","2013-12-30","Never Again. Rome-Abu Dhabi (Alitalia Business Class). Abu Dhabi-Melbourne (Etihad). Food excellent on Alitalia flight and entertainment system and service very good this after experiencing the worst business class lounge I have ever been in at Rome. Went to buy a sandwich at bar outside after 5 minutes. No computers showers or food and small bar. Arrived Abu-Dhabi check in and business class lounge good but crowded. Plane terrible. Narrow seat not comfortable. Old seat. Promotes internet from device did not work. Service terrible. Movies poor. Plane old and uncomfortable. Drinks limited. Looking at leaving Emirates and Singapore will not be doing any time soon.","","","Business Class","","4.0","2.0","1.0","1.0","2.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Bokr","Germany","2013-02-06","Premium Laurel Class from AMS to BKK. B777-300. Evening departure. Before departing water or orange juice offered. Champagne only served with the dinner service. Food ex AMS very bland. Spicy seafood dish that I pre-ordered online was nothing but spicy and no sauce to go with the steamed rice. Dinner service seemed very rushed. Pre-dinner drinks not offered. A bottle of water was passed out to each customer and then the crew appeared again only in time to serve breakfast 2 hours before landing. AVOD systems was good with ample videos and audio programmes. No chance of sleeping on these seats. They are not fully lie-flat. You keep slipping down despite being given a comfort pillow which you place under your legs. It did not help. The duvet and pillow were of good quality. Toilets were kept spotless throughout the flight. On arrival into BKK our Priority baggage arrived first at baggage claim. The return flight was an afternoon flight. The crew didn't seem as rushed and were much friendlier. Again same aircraft type same seats. Catering out of BKK was just as disappointing. The salad consisted of a few large leaves and a few tomatoes. Although I love salad this just wasn't appetizing. Again the main entree very bland. Wines OK. The best plate is dessert. It consisted of 2 small cakes raspberry ice cream a cheese plate and crackers and a nice selection of fruit. Coffee was brewed individually for each guest. The onboard bar in this class was not stocked so you could not go and help yourself to refreshments or snacks as their website advertises. At both stations it was an on time departure and arrival. I can recommend EVA since they had a very competitive fare ex AMS. However they should give their catering and seat comfort issues some thought.","","","Business Class","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Duncan Hopkins","Australia","2013-12-30","We travelled from Melbourne to London and back. Poor service. Frozen food. Long waits at check in at all stops. Not happy. Will not use again. Do not recommend.","","","Economy","","2.0","1.0","1.0","3.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Khwaja","Canada","2013-12-30","Business Class ticket for Abu Dhabi - Hyderabad India leg of a journey originating in Toronto Canada. Decided to shave and shower before the flight. Lukewarm water one bath towel no facecloths and no amenities kits in the bathroom. Etihad simply outclassed by Emirates on this score. Presented myself at the boarding gate at the appointed time. No priority check-in for Business Class passengers told that we would be ferried to the plane on a separate bus once it arrived no such thing happened Business Class passengers last to board the plane. Meal service a farce: stewardess extremely apologetic for not being able to serve my requested appetizer main course and dessert!","","","Business Class","","5.0","5.0","5.0","3.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Ford","United Kingdom","2013-01-25","London-Bangkok return. Departed early December returned mid January. Flight both ways departed early and arrived early. Cabin crew spoke excellent English and interacted well with pax. Champagne and a good selection of drinks served throughout the flight. Food well presented and an ample portion. Self serve Snacks and drinks available at bar at back of cabin during flight. Only drawback is that the seats are not true lie flat but the duvets and pillows supplied make it easy to get comfortable if you want to sleep. IFE appeared to be popular although I did not use it as I had movies on my iPad. Overall the same standard of comfort and service that I have come to expect from EVA Air. Baggage handling at both destinations very quick and Fast Track voucher give for immigration at both Bangkok and London.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Joe Merieux","United Kingdom","2013-01-11","London to Bangkok. Late departing by over an hour - used the excuse of the late inward flight which was only late by 32 minutes. Explanation didn't cover the extra delay and why they schedule a departure with no room to recover any delay. Food OK - but the real disappointment is alcohol and tea and coffee - all are given out in tiny amounts. I was given about 1 inch of wine in a glass. I asked for another drink and was directly to another flight attendant - and my request was lost. Same for tea and coffee- treated like gold. I found this frustrating. In flight entertainment up to the standards of BA. Plane clean lavatories were cleaned mid- flight. Staff smile a lot.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Peter","Netherlands","2013-01-09","I flew from AMS to BKK return in economy plus. This class is worth the extra money. The seats have enough space in front for my legs. A good choice of recent media entertainment. The food was tasty the crew very nice. During the 'night' they kept bringing water and juices every 20 minutes. The only negative point is that there was a delay when everyone was already on board and that meant that you had to wait extra long to get your meal. Next month I fly again with EVA to BKK.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","George Smith","United Kingdom","2013-12-29","I flew 1st class Shanghai - Abu Dhabi - Heathrow. Lets start with the bad points we were collected from the Hilton by a driver wearing jeans in a car that needed a clean to be delivered to the airport. On arrival we were looked after promptly by Etihad ground staff and made our way to the 1st class lounge shared with Air China. This was not as good as many business class lounges and was happy to be moved on ASAP. Now the fun part on sitting down in seat 1A and drinking a glass of quality bubbly I had a very well cooked steak and drifted off for the night part of the journey. We arrived at Abu Dhabi and went through to the 1st class lounge quick shower bite to eat felt excellent. Went onto the next leg Abu Dhabi - Heathrow I must admit the level of service on this leg of the journey was the very best I have experienced. The team were a real credit to Etihad. I had a friend who was flying business class come up and join me for what was a fantastic meal all ushered through by the main steward without any hassle.","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Riaz Osmani","United Kingdom","2013-12-29","LHR to Abu Dhabi and Dhaka Dec 25-26 in economy. Etihad's economy product is inferior to that of Emirates. Seats small and uncomfortable. IFE not as good. Food however is excellent. Three choice of entrees and the option I chose was very well prepared though a little stingy in portions. FAs pour alcoholic beverages from large bottles in tiny amounts. Wine selection was poor even for economy and their wine bottles were empty by the time they came to me. On the whole however the FAs on the first sector were gems. They provided service from the heart with genuine smiles. But they were horribly inefficient. It took them 4 hours from take off to finish dinner service and turn the lights down. And this was on a 6 hours night flight. An hour before landing they served breakfast wraps (much appreciated) which Emirates does not on similar flights to Dubai. Economy FAs on the flight to Dhaka were functional. Migrant workers from Bangladesh needed to be transported and fed and that is all the FAs achieved. No smiley engagements as in the first segment. Not impressed.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Marsh","United Kingdom","2013-01-07","LHR to BKK 13th December - check in very busy would advise to check in online beforehand if possible. Flight attendants pleasant but nothing over and above this. Food average and not enough drink runs for 11 hour flight wine available with meals but only with short measures and had to ask for a top up in a glass larger than a shot glass. Good selection of films and good seat pitch.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Dennis Glover","United Kingdom","2013-01-02","Previously flew with EVA 1998 London-Bangkok again this time flew London-Bangkok and what tremendous improvements they have made. The cabin crew on both the outbound and return flights were excellent and carried out their duties in a very efficient polite manner. Very pleased.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Liz Walker","United Kingdom","2013-12-23","Manchester to Melbourne : I was dreading this trip as I was travelling alone and had never flown long haul before- but I can't wait to go again. I was upgraded to Business Class for the 14 hour trip back from Melbourne to Abu Dhabi which was wonderful but even in Economy I was well looked after. The food was as good as it can be under the circumstances and the in flight entertainment was excellent. I didn't need the book I had brought with me at all. Staff were as attentive as they could be and I disembarked feeling I had had excellent value for money. I got to my destination safely. Some people expect way too much. If you want to be spoilt pay up and fly first class- and stop moaning.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Luz Alano","Canada","2012-12-20","Impressed with its organized check in and inflight services. In Vancouver while waiting for our flight all passengers regardless of which class flight we were booked were all given access to free coffee tea and hot chocolate. In Taipei on my way to Manila I was impressed with the way the signs were placed. There's no confusion and passengers need no even ask where to go for their connecting flights. I flew premium economy from YVR to Taipei and I had a good service of meals leg room and any basic thing I needed. Economy flight from Taipei to Manila was equally good with ample leg room. I would recommend.","","","Premium Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","I Pezzoni","Australia","2013-12-20","Flew from Abu Dhabi to Melbourne in business class on November 21. This was an Airbus with very small seats and no space to put my handbag or a glass of water. Even though the seats were lie-flat they were just too narrow to move. No privacy whatsoever. Overall a terrible flight.","","","Business Class","","1.0","1.0","3.0","2.0","2.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Scott Eddy","United Kingdom","2013-12-17","I have flown this route before with Etihad Manchester - Abu Dhabi - Bangkok first leg of the flight the stewardess seemed to keep the service for one side of business class so we had very limited and poor service no drink on arrival at seat no face towel very poor service. On the Abu Dhabi to BKK leg unless you asked for something you got nothing apart from a smile if you were lucky unless the flight home improves I will not fly with Etihad again there seems to of been many changes in the last twelve months as last years flights were perfect.","","","Business Class","","3.0","4.0","1.0","2.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Anderson Yu","Venezuela","2012-12-18","CCS to TPE. CCS-MIA-SFO with American Airlines. SFO-TPE with EVA Air. It was 1am we were very tired. Before boarding EVA for TPE when we arrived SFO the computer system showed we had no Vegetarian food booked however ground staff made it possible and we got our special meal service on board. Onboard flight attendants were friendly.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Tony Williams","United Kingdom","2013-12-16","MAN-AUH-BKK in the last month. Chauffeur pick up and lounge at Manchester were excellent. Lounge in AUH was crowded. I noted that several passengers in the lounge were not travelling business class but were sprawled over the limited seating. Boarding at BKK was haphazard with no priority for premium passengers. This was my 5th trip this year with EY in Business class. I have noted some deterioration in standards but once on board this is compensated by the excellent service and meals.","","","Business Class","","6.0","3.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Dalgleish","United States","2012-12-12","Flew HAK-TPE-LAX in business class on EVA. Overall very impressed with service new lie flat seats on B777 were excellent. Would highly recommend this option as a very good business class product from service to seating comfort.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Johns","China","2012-12-02","TPE-PEK. New aircraft good in-flight entertainment. Was also upgraded to premium economy so that myself and my wife could sit together (was late choosing seats online and the flight was full so no two seats available next to each other) which was great as we were traveling with our infant. Staff were good. The flight was hassle-free and cabin service was efficient. Flying with Eva Air was an unexpected pleasure.","","","Premium Economy","","10.0","4.0","4.0","4.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mark Craddock","Australia","2013-12-16","Travelled from Jakarta to London Heathrow. Miserable experience with little to no customer service whatsoever. On both flights I wasn't even offered one drink aside tea or coffee during the dinner/breakfast service! I was also woken up three times whilst wearing a seatbelt to be told to put it on despite it being fastened clearly visible over the blanket! It seemed the only thing crew were interested in was the mandatory trolley service. Beyond that cabin service was non existent. My summary never again.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G C Nock","United Kingdom","2012-11-23","LHR-BKK return. The seats are reasonable to sit in but it's a struggle to sleep due to the sloping angle. Pre booked meals on both flights both were of a good standard as was the wine served. I have issues on the return leg as they wish to get settled on Thai time hence you have to ask for an alcoholic drink and are served with a grudge they then serve you a breakfast approx 1.5 hrs prior to landing at LHR at 7 pm - I am sure most customers would prefer a dinner type offering and a drink service. Still good value but I am trying Thai on my next trip.","","","Business Class","","6.0","3.0","3.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Greenhalgh","Australia","2013-12-13","Travelled SYD to AUH October 2013 on a 777. Wow what a shocker. The lack of space was disgraceful for a long haul flight (or even a short one for that matter). My knees wouldn't fit had to put them either side of the seat in front and shoulders touched the people sitting next to me. Never again with Etihad.","","","Economy","","1.0","1.0","3.0","4.0","4.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Frankel","United States","2012-11-06","Elite Economy is worth the extra money. There is a separate check in line at the airport. Boarding is after first class passengers. Seat pitch is 40 inches. Flights from SFO to Taipei serve two meals. Notwithstanding the first meal service is just after takeoff (approximately 1.30 am) the next meal service is approximately 8-9 hours later. The aircraft is a newer airplane very quiet and spacious.","","","Premium Economy","","6.0","4.0","4.0","3.0","0.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brian Evans","United Kingdom","2013-12-12","Flew from Manchester to Sydney return via Abu Dhabi. Must say the flights were good. Abu Dhabi airport is a nightmare very busy and chaotic. Upgraded to business class for Abu Dhabi to Sydney and that was good. My problem relates to the customer services that they offer. It is very limited lip service that does not resolve any issues at all. I was charged double for the upgrade an Etihad mistake. I will not fly with them again.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Barnwal","United States","2013-12-12","JFK - Abu Dhabi - New Delhi on Dec 9. First leg was a bad experience. I inquired with the crew about the reason for such poor service delivery it turned out they only had 6 crew members to take care of 300 passengers. If you are flying at 9.40pm and don't see your dinner before 1.30am this can't justify any cost savings. I have been on shorter flights before and mostly they are able to provide full service even on flights of less than 2.5 hours. The crew were so small that even a small emergency can totally disrupt the service to whole plane. There was a health emergency and I must say the crew did pretty well. Other leg (of 3 hours) also had the same problem. I got my lunch in the last 40 mins of the flight that was after asking for it again. They had to stop beverage service minutes after they started it because the plane started descending.","","","Economy","","1.0","5.0","1.0","2.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Peter Lee","United States","2012-11-03","LAX-TPE. The check-in line was really long but after getting through the lines the process was pretty fast. The food on the plane was average. For economy class it was a little pricey. Very little in-flight entertainment. I would have definitely preferred some more leg space but otherwise the seat was fine. The crew was very nice and helpful and most of them were smiling. Other than the fact that there is little in- flight entertainment EVA Air is a great selection.","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Gillespie","Australia","2013-12-12","Flew MEL-AUH-DUB. Booked business and got unexpectedly upgraded to First Class for MEL-AUH leg. Luxurious. Private cabin. Flight attendants were excellent. Wine and Champagne delicious. Lamb shanks were cooked to perfection. First Class flat bed is wide and long and allows for a great sleep / comfortable flight. AUH-DUB trip was business class. The business class flat bed is not long enough for people over 6"". I recommend a window seat for tall people - there is 'extra' space for your legs / feet between seat and side of plane.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brian Brennan","Australia","2013-12-12","Jordan to Sydney via Abu Dhabi. The transit in Abu Dhabi - long queues in hot and airless conditions - was a nightmare. My computer cables were all confiscated from my hand luggage by airport security. No signs and no warning from Etihad about this regulation. The Ethiad check in was chaotic with endless checks and then the flight was delayed We sat on the tarmac for an hour in the heat. It was 2.5 hours before I got water given and it was only because I asked for it. The food on board was so bad. There was no menu choice offered for the second of the meals hours later and people near refused it completely. Never again.","","","Economy","","2.0","4.0","2.0","1.0","2.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Gareth Allen","United Kingdom","2012-11-01","Excellent flight from Heathrow to Bangkok economy class. Very roomy seat nice new planes excellent entertainment system and half decent food. Last time I flew EVA was 10 years ago this is a much better experience now than it was then. Will fly them again.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","V Kasm","Canada","2012-10-11","Seats were more comfortable than other pricier airlines for economy. Food was okay but again better than others. Staff kept passing by our row when they came with the drink cart & it was difficult to get them to come back (but may have been a language barrier). Had to help ourselves to slippers & blankets on the flight back since staff did not pass them out but not a big deal. Inflight entertainment not as good as other airlines - wasn't much selection. They lost one of our luggage in Toronto before we even got on the flight & it took them more than 3 weeks to find it & send it to our destination (by this time we had come back). They can't send it back to us & offered us $80. Not impressed at all with their customer service in this regard.","","","Economy","","3.0","3.0","1.0","4.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Gael Dufoyet","France","2012-10-09","CDG-TPE. Check in a breeze used Air France lounge in T1 - no decent Asian carrier should subject their passengers to such a low standard. Seat was the slanted kind of hard business class seats that get very uncomfortable after 4 hours. Could hardly get any sleep and there is nowhere to put things nor any privacy from your neighbor. The amenities were great. All their toilets are big and good for changing. The food is generous portion and tasted good. The cabin crew took the time to introduce the special Taiwanese delicacies to foreign passengers. The flight however is extremely long - a gruesome 13 hours. Would only recommend for service but would be a good product when they upgrade business class seats.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Stephen Grief","United Kingdom","2013-12-11","Flew in September to Hong Kong via Abu Dhabi and can't praise the staff and airline highly enough for the standard of service and attention. AUH-HKG is code share with Air Mauritius which was an interesting experience but again the staff and meals were terrific. Wouldn't hesitate to travel again and for the price out performs Emirates hands down.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Taylor","United Kingdom","2012-09-17","LHR-BKKK - we recently travelled with Eva Air and decided to pay the additional USD 595 per person x 4 (one way) to upgrade to Premium Economy. The additional cost was certainly not worth the money - very little extra legroom and poor inflight cabin service. Our journey home was in economy and the cabin staff were extremely helpful and friendly and having the last row of seats we had more than sufficient leg room. Our advise would be 'don't pay the extra for little or no extra comfort'.","","","Premium Economy","","5.0","2.0","2.0","2.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Griffiths","United Kingdom","2013-12-03","Etihad are getting a lot worse. Four years ago when we flew with them for the first time they were excellent a true 5 star experience even in economy. Now 3 star at best. They seem to have been taking lessons on customer service from Ryanair but without the cheap fares to compensate they will just alienate their customer base. Emirates and Qatar are now much better and from Manchester offer alternative routings at similar cost. Flew out of Manchester and jobsworth checking hand baggage size and weight really degrading for what is sold as a luxury airline. Didn't have same experience at AUH on way home although check in a complete shambles there.","","","Economy","","4.0","2.0","1.0","2.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Virdi","United Kingdom","2012-09-13","London to Bangkok and return. Good new plane all female stewardesses. Food was very bland and basic in comparison to other regional airlines good legroom clean toilets. Drinks are available upon request.","","","Economy","","6.0","4.0","3.0","2.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Manolov Valentin","Canada","2013-12-03","25/10/13 JFK-AUH. Traveled from JFK New York to Abu Dhabi. Smiling and friendly personnel. Nice food. Entertainment was good. Champagne nice videos everything one needs for comfort.","","","Economy","","4.0","4.0","4.0","4.0","5.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J C Smith","United Kingdom","2012-09-13","We travelled LHR to BKK Premium Laurel class. Check in was marred by a miserable non smiling member of staff. However from then on all was as we hoped for. Express lane through security to the AA lounge which we found to be spacious and quiet. The food was limited but otherwise fine. Boarding was quick and efficient. The seats on the aircraft are not fully lie flat but we found that we could make a reasonably comfortable bed with the cushions provided. Service and food was first rate cabin crew was attentive but not intrusive. It felt great to be addressed by our name. Apart from the obvious return leg we will fly EVA again and will be happy to recommend.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Martin Tong","China","2013-12-02","Bangkok to Abu Dhabi. Previously travelled A340 with them and it was acceptable but this trip on Boeing 777 was torture. Ten across seats should not be allowed and will never fly this airline again. Serving trolley bumped into my shoulder no less than 6 times and have bruise to prove it! Cabin felt so claustrophobic and long queues as travelers could not get passed service trolley to bathroom. This was made worse by repetitive claims they are an award airline - what for the most cramped seats? Never again and would warn all others thinking about using this airline that their Boeing 777 should be carefully avoided. Will take a connect in future on Emirates or Qatar.","","","Economy","","2.0","1.0","2.0","3.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Chris Francis","Australia","2012-09-09","We flew from LHR to BNE on 29th August. The plane was a new 777 with plenty of leg room; the service throughout was of a high standard and all connections on time. I would have no hesitation in recommending this airline.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Troy Holsteint","Australia","2013-12-02","Travelled from Brisbane to Dublin return excellent service all round except business class lounge in Abu Dhabi did not seem to be big enough to accommodate the number of passengers that were there while my stop over was there.","","","Business Class","","7.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Madan","United States","2013-12-02","I traveled from Washington D.C to Bangalore India. Never again will I make such a mistake! Checking in our bags at Dulles the ground staff were overly picky about the weight per bag not he total weight per passenger so I was there along with innumerable folks re-packing my suitcases. Then the hand baggage was weighed - not once but 3 times the last one being just before we got on the plane. This staff member came with a portable weighing scale and rechecked. When I got on the flight it was literally empty same thing with the return flight. I will never fly on this airline again.","","","Economy","","1.0","1.0","1.0","4.0","4.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","E Guitberg","Japan","2012-08-31","Toronto-Taipei-Fukuoka. Low cost airline with exceptional service. Their prices have gone up recently but if you manage to get a cheap flight with them the value for the money can't be beat. Excellent service excellent food good in-flight entertainment and timely departures. Not a very well known airline but highly recommended.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Taggart","United Kingdom","2012-08-31","London to Bangkok. Good seat legroom and width for economy. Modern 777 - 300ER airplane. Good selection of movies. The food (second meal served) was not as good this trip as others previously but although unappealing (omelette and a microwave sausage) still edible. Staff polite and friendly. Service on time with no delays. Overall good value for money and has the benefit of being a direct flight between London and Bangkok.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","James Choochot","United Kingdom","2013-11-29","EY404. Business class. AUH to BKK. Product seems much better then than - AUH product. B777-300 has larger PTV and has more storage flight seat pitch is bigger. Before take-off offered the option of pre-ordering drinks and meals. Dine anytime. As soon as at cruising height the drinks were dutifully served individually. Avoid row 11 as immediately in front of galley for economy class so very noisy. Served hot nuts choice of crab tian mezze parsnip and apple soup spiced land ouizi pan fried sturgeon tenderloins beef with red current jus. No complaints whatsoever although the amenity kits are now poor quality and basic no designer products.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Ghafouri","Canada","2012-08-29","We went to Singapore from Vancouver in July (2012). We travelled with our 4 year old daughter. The staff were nice and the customer service excellent. The inflight entertainment was good and kept our toddler happy. The food was also good. Our Vancouver to Taipei flight was with a 747 so the seats were a little narrow and less roomy but I think that's to be expected with older 747s. The Taipei to Singapore journey was in a 777 so the seats were much more roomy. I'd recommend flying with EVA and we will definitely fly with them again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","James Choochot","United Kingdom","2013-11-29","MAN to AUH. Delayed landing due to fog so diverted to a regional airport after circling for a while. Plane needed refuelling and awaited weather improving. Once landed had to stay on plane but doors opened and soft drinks muffins and pastries supplied. Kept fully informed of situation by the pilot. PTV kept on and comedy sketch shows available. Delayed about an hour however whilst on board I received a text message from Etihad to inform me I would be transferred to another flight. On arrival at AUH boarding tickets awaiting us the next flight was held for us and our luggage even made the transfer. Completely efficient service. On board the meal selection in business consisted of anytime dining Aarabic mezze oven baked chicken! mushroom soup! chicken biryani! rack of lamb (exquisite) pan seared scallops tagliatelle cheeses desserts and ice cream. On board service excellent without being too intrusive.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","James Choochot","United Kingdom","2013-11-29","EY407 BKK-AUH. Business. Rear cabin toilet appeared to be constantly locked. On enquiring was told that it was kept locked to stop economy class passengers from using it. Therefore had to ask when wanted to access the toilet. British crew particularly friendly. Usual high standard of service and menu.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Jan Lewington","Australia","2012-08-28","Attentive staff in all areas from check in to flight attendants. This was replicated in Brisbane Taipei Bangkok and Heathrow. Both ways. However immigration cards were not given to us prior to arriving at Heathrow even though I did ask for them. I was told by attendant that we didn't need them! No point of having Express passage through immigration if you have not got that card filled out and have to go to one side and fill it out.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Tan","United States","2012-08-28","CGK-TPE-LAX. FAs proactively greeted passengers during boarding and attentively offered assistance with baggage. During the meal service FAs were friendly and courteous. Coffee and tea were offered thrice during and after each meal. Drinks were offered every hour or so. The meals were great in terms of quantity and quality. However the IFE system could use some improvements in terms of its selections. The magazine is also mainly in Mandarin. Also no hot towels service. Overall I am very impressed with EVA.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Gulamhusein Adnan","Kenya","2013-11-27","NBO-AUH-BOM-AUH-NBO. A320 and 777-300ER respectively and vice versa in return. Flight was very comfortable with adequate leg space. Best was the IFE which had lots of choice of latest Movies and Songs. FA's were very beautiful helpful ever smiling and organised. All flights were on time and in fact arrived earlier than ETA. Will travel more often if this type of service continues.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Sieu Hoon Quah","Singapore","2012-08-09","Our party of 6 booked Premium Economy Singapore - Vancouver 1 July and back Seattle - Singapore 20 July both via Taipei. No issues with the flight out on 1 July to Vancouver. Return leg Seattle - Taipei in Premium Economy but we were put in Economy Taipei - Singapore. We paid for and our eticket itinerary clearly stated Premium Economy all the way. Thus we felt short changed when we discovered we were to be in Economy on the Taipei - Singapore leg. In fact we changed our original date from 19 to 20 Jul as we were told by the agent that there was no Premium Economy configuration on the earlier date. We had no problems when we flew the same itinerary in 2011 but this incident has certainly left us with a bad impression of how EVA Air treats its customers. No advance notice and no apologies whatsoever. Its a pity as we have enjoyed travelling with EVA Air but we will have to look to other airlines when we make our annual trip to Seattle/Vancouver in 2013.","","","Premium Economy","","2.0","3.0","4.0","4.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Khedekar","India","2013-11-27","Flew from Buffalo to Mumbai via Chicago and AUD. American Airlines from BUF to ORD. From previous experiences with BA and other better airlines I was carefree about connecting at ORD. Only to realize later that I had to go through another check-in at another terminal. Reaching the check-in counters there was a long queue. Apparently everyone was waiting to check-in. So even with the boarding passes I had of AA they meant nothing. Nowhere did anyone tell me about rechecking in. I waited patiently. Elderly passengers who were also connecting from different cities in the US were annoyed. A rude man walked up and asked everyone with AA boarding passes to queue up separately. I was to fit my industry standard carry-on bag in a non-industry standard bag frame. I was told that I will have to check my bag. Having already paid in Buffalo for excess luggage it seemed like a way of making money out of people's miseries. So apparently the check-in was another money collecting routine by the airline. Went through security again. By the time I reached the gate it was chaotic: noise and chaos galore. Onboard the seats were hard space was tight. FAs were nice and pleasant. Inflight entertainment was ok. Food service and drinks service was very good. Liked the fact that they had steel cutlery. Connecting at AUD was painful. Long walk. The walkways were not helpful. AUD to BOM flight was in a Jet Airways plane. The interiors were old. Run down. General drunk passenger. FA handled him courteously. Food was good again. Inflight Service was very good throughout. Will fly Etihad maybe Business/First because if you're Economy no one cares.","","","Economy","","3.0","2.0","3.0","4.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Bathula Kranthi","United States","2013-11-27","I recently travelled (Nov 24 2013) from Washington DC - Abu Dhabi - Hyderbad (India). The only problem I had on my journey is from the inlight staff. I was traveling with a six month old baby. In order to get a small cup of water I had to ask three times. The flight staff were not willing to offer any help when required and whenever I called for some help they never showed up. I hope this will be my last trip with this airline.","","","Economy","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","E Anselmo","United States","2012-08-09","SEA-TPE Y class upper deck of a 747 then TPE-MNL Y class lower deck and vice-versa coming back. Seats on the trip from Seattle were a little stiff but offered an IFE for each person. Seating from Taipei much more comfortable even though the plane had a seemingly older cabin. Food was quite good if a bit gelatinous. IFE system was there for the long-distance flight; however the shorter hop did not have seatback IFEs. IFE itself was good. On the upper deck the IFE box sits underneath the B and E seats. It wasn't a bother for me as I'm only 5'5 but for extra tall people you'll have to fit your feet around it. The only real detriment I see for the airline is it's quality of English that's spoken by FAs. However minor qualms as face-to-face talking is very easy. All in all a very good choice for people looking to get to Asia without having to look at pricier alternatives.","","","Economy","","9.0","4.0","3.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Viayalayan Krishnan","United States","2013-11-27","During my trip from Washington DC to Chennai the nightmare started in IAD when they forced us to remove things from hand luggage when the weight was 7.05 kg. I was asked to remove the 0.05 kg! I was travelling with my wife and two kids but were only carrying 2 carry on and two laptop bags and 3 check-in bags. so we rearranged things and were able to get it all through without throwing anything away. Then towards the end of the flight I went back to the kitchen area to get water the flight attendant couldn't find a cup and she just picked up a couple one of the two cups already had a little water in it. The flight between Washington DC and Abu-Dhabi is long. 13 hours going east and 15 hours going west. After a few hours the restrooms smell with water everywhere. Abu-Dhabi airport is horrible no trams/trains connecting the terminals. After 13 to 15 hours on the flight walking and standing in security lines - horrible experience.","","","Economy","","1.0","4.0","1.0","1.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Craig Scott","United Kingdom","2012-08-06","I regularly fly London Heathrow to Bangkok and have always used British Airways until this latest trip due to a ridiculous and inexplicable rise in fares at BA. Staff are extremely professional whilst being friendly and are helpful if required. My ratings are not higher because of a few small areas that could be improved such as difficulty hearing intercom announcements Chinese subtitles on movies (though excellent selection available) a little bit more alcohol availability. Finally I know it shouldn't matter but the stewardesses smile which makes flying more pleasant for me! BA really need to lift their game as I find no reason to accept their higher prices now.","","","Premium Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G James","United Kingdom","2012-08-01","Wonderful cabin crew. Very kind when I got on in a bit of a mess having run halfway across Taipei airport to catch the Brisbane connection due to a late arrival. Am fussy about my food but ate enough of what was provided not to feel hungry. AA lounge in Heathrow very disappointing - they do not cater for passengers of late flights shutting at 9 pm. Qantas at Brisbane by contract was wonderful as was Evergreen at Taipei. Seats were comfortable for sleeping even though not flat bed. Would definitely fly them again although the 5 hour stopover at Taiwan was a bit too long! LHR to BNE via Bangkok and Taiwan.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Clark","United Kingdom","2013-11-25","Travelled to Australia in October it was a very enjoyable experience. Staff very pleasant and helpful good food and economy seats quite comfortable. It was our 6th trip to Australia and have got to say the best so far if possible will definitely go with them again and have already recommended the airline.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Goodway","United Kingdom","2012-08-01","LHR-BKK. Overall excellent. On time. Good service in the aircraft and on the ground. Changed the date of my return flight without problem. Good lounge at both BKK and LHR. Excellent price for the experience. No negative points to report.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Michael Samuel","United States","2013-11-25","Brussels-Abu Dhabi-Bangalore November 9. One of the totally ""I don't care about you"" type of airlines. From Brussels to Abu Dhabi I tried to get a drink of water. Pressed the call button and someone came over after 30 minutes. Again about 2 hours before touch down pressed the call button. This time nobody even came by. Even after calling twice. Would never fly this airline again. I wonder how it could get a four star rating.","","","Business Class","","1.0","4.0","1.0","2.0","2.0","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Julie Guile","United Kingdom","2012-07-26","We used Eva Elite Class 2 weeks ago from LHR-BKK for our honeymoon to Thailand and they were fantastic. My husband has a bad nut allergy and they couldn't have been more helpful with meals to suit. Service was well presented. On our return we experienced an unexpected area of bad turbulence and with me being a terrible flyer got a little upset the stewardess calmed me down and kept a close eye on me. After an hour the captain came and introduced himself explaining the reason for the 'bumpy air'. A lovely touch for a nervous flyer.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Henk Zijlstra","Netherlands","2013-11-22","AMS-AUH 23/10 AUH-JNB. JNB-AUH 16/11 AUH-AMS 17/11. All was well but the seats are very small and totaly not fit for the European market. We are both 1.85 m. We have never had this before. We were sore when we arrived after 2 flights of 6 hours. The transfers in Abu Dhabi is not nice no seats to rest and very crowded.","","","Economy","","3.0","1.0","5.0","3.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A Thurstance","United Kingdom","2012-07-16","LHR-TPE-LHR. Very comfortable wide seats - best I've encountered in economy class. Flights both ways were on schedule. Crew were friendly and helpful. Food offered was good quality and there was plenty of it. Soft drinks were readily available as was wine and beer with the meals. Overall very impressed with EVA and will use them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Johnson","United Arab Emirates","2013-11-19","AUH-JFK-AUH AUH-SIN-AUH both in business. Excellent seat excellent staff very good food and beverages. Very satisfied with the service. Complimentary chauffeur service was also very good which is something you don't normally get as a business class flier in the other airlines. Overall I am very satisfied with EY the only downside is their horrible terrible Customer Service responses. When something goes wrong (such as claiming missing miles) you will test your endurance and tolerance level to the limit. Often you encounter extremely slow or no responses even if you get responses you will likely see the customer care staffs making so many mistakes so you will have to start the claim process all over again. I can guarantee the worst quality customer care center really kills the EY's reputation.","","","Business Class","","7.0","5.0","4.0","4.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","William McKinlay","United Kingdom","2012-07-04","LHR- BKK return. I didn't care much for the in flight catering but there was nothing else I would criticise. I'm using the airline again later this year but I may take some sandwiches! Terminal 3 at Heathrow is still in need of some improvement.","","","Premium Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Carmel Monaghan","Australia","2013-11-19","I flew return from Sydney to Abu Dhabi with in a trip to Norway and back. I found this airline to be fairly good. The food quality was good though maybe more water rounds would have been helpful. Seats were relatively comfortable though being when the person in front put their seat back it seemed to be a big recline. I was in the seat with the wall behind me and not able to put mine back as far to compensate. Leg room was much better than Air Berlin who I have traveled the other part of the trip. Staff were friendly and assisted as needed to all especially those with small children. My only complaint was with the toilets. The sink was blocked straight after take off one ran out of toilet paper and by the end of the 16 hour flight were revolting. Cleaning needed to be done during the flight and was not.","","","Economy","","6.0","4.0","3.0","4.0","4.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Hunt","United Kingdom","2013-11-19","Flew economy London - Abu Dhabi - Male return previously always flow Emirates however this fare was £500 cheaper in the sale so thought we would try them. The two flights on the larger planes in and out of London were awful no leg room and as other people say when you recline your seat the base goes forward leaving you with no leg room. Even my 9 year old was not comfy the seats are hard and narrow. The flights from Abu Dhabi to Male were better more room bigger seats however toilets are at back next to galley so a nightmare squashing in and out. Food on all sectors was disappointing given a brown paper bag with a sandwich. Had run out of our choice on one leg. Found staff in general to be very abrupt. Also one drinks service coming into London. I also don't like that when I asked for a gin and tonic they mix it themselves instead of giving you the mini bottles so you have no idea how much they have put in. Thought the entertainment was okay but nothing amazing. Apart from the minimal leg room the worst part was being stuck for 3 hrs in Abu Dhabi airport. It is small with very limited eating areas Abu Dhabi to male we didn't even have seating at the gate everyone was on the floor then straight on. Queues for transit both ways were horrendous and badly organised we were in the end taken through the business express lane. If you are used to Dubai airport I don't recommend it. I wish we had spent the £500 more and flown Emirates. Will never fly again with Etihad.","","","Economy","","3.0","1.0","2.0","2.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A J Cushion","United Kingdom","2012-06-21","LHR-BKK-LHR. I've used Eva for approx 10 years the inflight service has always been ok. The IFE System is ok nothing compared to Etihad or Singapore. The reclining seats in Elite are very good. The food though was the worst I've ever had on a flight. I had seat 23C on both trips. There was water orange and apple juice available throughout the flight with sandwiches and nuts brought around the once. Midway on the flight I strolled to the back of the plane to have a stretch. For the price I would always recommend Elite Class.","","","Premium Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Patel","United States","2013-11-18","ORD (Chicago) - AUH-BOM (Mumbai India) in March 2012. I'm 6 feet tall. Negatives: They have the least amount of leg-room I've experienced on any airline. The articulating seat pan makes the problem unbearable - when you recline the seat back your seat cushion moves forward thrusting your knee into the seat in front of you. The worst part is that I had to endure with this on a 14+ hour transatlantic flight. Understaffed - slow service. They only allow 7kg/~15lbs for carryon baggage. This equates to a near empty rollaboard or a small backpack. Positives: You can redeem American Airlines miles on their airline. I got safely to my destination.","","","Economy","","2.0","1.0","2.0","2.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Welgraven","Netherlands","2012-06-18","Last month I flew AMS-BKK-AMS on EVA. On my way to BKK the cabin crew appeared to be very tired. They were not friendly and even rude to a fellow passenger. I bought Elite-class tickets but in my experience I did not get Elite-class service. My flight BKK-AMS was better. The cabin staff were not as tired but not friendly either. They don't make real contact with the passengers on board and just ask the most essential questions like pork or chicken. Don't know if this is a lack of not speaking well-enough English or they are just not interested. For me EVA-air is not a 4 star airline.","","","Premium Economy","","5.0","3.0","1.0","3.0","4.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Dobbs","Ireland","2013-11-18","Comfortable - no space - none competency - lacking. My parents and I travelled from Dublin to Abu Dhabi and then to Sydney on Oct 25th and return on Nov 15th. I am just 5ft 3 and I found seat space minimal. Food was disgusting on both journeys. We found the staff rude and unhelpful. They ran out of food and by time they got to us there was no choice left. One of the air hostess actually said to me 'I have nothing left for you. I guess I can check 1st class but don't hold your breath'. I was polite to all staff but was ignored on more than one occasion. As for Abu Dhabi the airport is easy to get around but again the staff are lacking in basic customer service. Will never travel to Abu Dhabi again nor will I fly with Etihad again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Mike Villanueva","United States","2012-06-13","SEA-TPE-BKK - Elite Class. The additional money you pay for Elite Class is worth the less cramped cabin and comfortable seat. Seats on 747-400 in Elite Class have been replaced with the same seats used on the 777 allowing for you to recline slightly and raise your feet. I found it comfortable and was able to sleep. IFE had numerous movies and music. Meals were advertised on a menu card. Amount was enough to keep me full and they offer snacks if you ask for it such as instant noodles. Alcohol is served if requested but not offered as readily as done on domestic US flights. Flight attendants speak English quite well. For the TPE-BKK segment there were attendants that spoke Thai and Thai newspapers are offered as well. On SEA-TPE segment a comfort kit is provided. Bathrooms are kept clean and well stocked. Flight attendants were polite friendly and helpful. I would recommend this airline to Thailand or Taiwan if flying Elite Class.","","","Premium Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Kiki Muchtar","Indonesia","2012-06-10","Good service (very attentive and friendly flight attendants); so-so food. From CGK to TPE passenger could choose a wider economy seat (located in the front of the plane) which is very comfortable. Standard economy seat is not bad though. Entertainment channels for long-haul flight (i.e. TPE-LAX) is better than the short one. Restroom is clean most of the time.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Porter","Singapore","2013-11-15","A330-200 SIN-BNE. Not a pleasant experience. Plane interior looked dated seat was very uncomfortable and leg room was extremely tight. I would have thought this pitch suitable for a short haul route but not long haul. Entertainment was so-so better than some but not up to their competitors standard. Snack after take off was adequate given the time of departure (chicken wrap or pumpkin and fetta) I was just given one and had no idea which it was until biting into it but took a very long time for anything to be served or offered. Breakfast was quite decent although served extremely early before arrival. Service took a long time to complete due to only one crew operating my side of the cabin. There seemed to be a distinct lack of crew throughout the economy cabin. Nothing else was offered between services. Blanket and pillow were good as was amenity pack. What lacks was the seat comfort. Crew were polite and seemed to work hard to compensate for the lack of comfort.","","","Economy","","3.0","1.0","3.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Collins","United Kingdom","2013-11-14","LHR-AUH-KUL first flight very good because aircraft only half full and plane pretty new. Service efficient and food quite nice in this flight. 2nd leg on older plane more cramped and plane crowded. Staff efficient but less nice. Funny to watch censored version of movies but system was quite good. Better than American carriers not as good as SIA. Emigrating so 30kg better than standard 23kg will be flying soon as far as Brisbane.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Denis Desautels","Canada","2012-05-27","Travelled from Vancouver to Singapore with a stop over in Taipei. The level of service at the airports and onboard was above expectations. The seats were very comfortable and the meals above average. Ultimately a 12 hours flight that did not seem so long with a great connection. Both segments left on time and arrived early. EVA Air tops our list for travel to Asia.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","D Gee","New Zealand","2013-11-12","Flew Economy recently as part of a Virgin Australia fare Etihad covered the Sydney-Abu Dhabi-London leg on the way to England thankfully just the London-Abu Dhabi segment on the way back. Awful flights would avoid booking with otherwise great Virgin again if we're forced to use Etihad Airways their ""code share partner"". Very cramped and uncomfortable seats with a lack of legroom for tall people like me. Had a full flight very stuffy and noisy mix of rude passengers. Cabin crew tried but seemed tired and understaffed. Food was good Entertainment system was okay but a more limited selection than Air NZ and other airlines flown between Australia and Europe before. Stopover in Abu Dhabi was terrible on way to London huge lines and delays in overcrowded stuffy terminals to go through passport checks (twice) ground crew were rude. Inflight ads kept going on about how the airline had been named best airline for the umpteenth year running ? Cannot understand why will do best to avoid at all costs in the future.","","","Economy","","4.0","2.0","2.0","4.0","2.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ranjee Bhatt","India","2013-11-12","I found the seat cushion lose from the seat frame it was floating all the time in flight. Only one meal was served between Toronto and Abu Dhabi with a sandwich in a paper bag at the destination. The crew is rude. No water provided for two and half hours as they were busy. At T 3 Abu Dhabi we were herded like cattle before security after arrival for transfer. No rest rooms near departure waiting areas.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Ford","United Kingdom","2012-05-08","LHR-BKK-LHR. As Premier Laurel was fully booked and I had to stick to a schedule for meetings I opted for Premium Economy. I use an iPad for movies so did not use the IFE system but everyone else seemed to be enjoying it also I did not eat on either of the flights but drinks were plentiful and the Cabin Staff excellent in frequent drink and snack runs. My only complaint about the flights was that the A/C in the cabin was turned down so low that a lot of people were complaining about the cold. This does seem to be a money saving move by many airline nowadays but there are limits as to how much cold you should expect passengers to endure on a 12-13 hour flight. Had the A/C been set to a more comfortable level my rating would have been higher.","","","Premium Economy","","7.0","3.0","5.0","0.0","0.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Chen","Canada","2012-05-08","TPE-NRT on a brand-new A330-300 which happens to be one of the Hello Kitty jets. From boarding to deboarding there was not a dull moment. Everything is branded with Hello Kitty from the luggage tags to the boarding pass to the pillows cutlery and the safety instruction card. Even the toilet paper has Hello Kitty on it! Flight attendants wear pink Hello Kitty ribbons and accessories. Staff are professional and friendly responding quickly to your needs. When I asked for a second meal I got it within a minute! The food is good quality and good portion. The seats are comfortable with adequate leg room. Seats are arranged 2-4-2. I didn't watch any movies or listen to music but the flight tracking system is the best I've seen. Overall an excellent and very fun flight experience as the airline really put the excitement back into flying with this Hello Kitty marketing campaign!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Paul Caunter","Thailand","2013-11-11","BKK-GVA & LON-BKK. I have flown Etihad many times since they first started up and they are getting worse. The price of their business class tickets are now the same as airlines that fly direct. It was worth flying them when they offered a cheaper fare but not worth it now for the following reasons. Lounges both in Abu Dhabi and London a disgrace crowded with useless staff. A new policy that you only get 2 limo transfers per trip I am gold but the person traveling me was not. Bangkok refused to confirm if my travel companion could travel with me on the London transfer. It took 4 phone calls in London to get it sorted. Menu choice is now boring. Entertainment system is full of old movies. The seats on the BKK to AUH sector are old. This airline keeps stating its the best - does its management fly other carriers. The management should also try calling its offices in Bangkok and London and have to wait forever to be answered.","","","Business Class","","2.0","2.0","3.0","2.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Bruce Curry","United Kingdom","2012-05-02","LHR to Brisbane return. A great experience at a very good price. The food wine and service were excellent. The seats were very comfortable. Although they can't be made fully flat we had plenty of sleep. You can adjust them easily to get a comfortable position. I agree with other reviewers about the AA lounge at Heathrow Terminal 3 although the staff were not surly as had been suggested. EVA lounges at BKK and Taipei are good as is the Qantas lounge at Brisbane.","","","Business Class","","9.0","5.0","5.0","5.0","2.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A De Lorenzo","New Zealand","2013-11-10","This airline is now black listed on our travels. We were not allowed on the flight due to over booking. There were 4 of us travelling and seats were scattered over the plane. I was not allowed to sit with my wife The vegetarian meal that was ordered at booking and confirmed 5 times at check in even by the airport manager was not loaded. Staff promised compensation but withdrew the offer after the flight had left and we were stranded. Every person we dealt with offered some form of assistance but no one actually did anything after we were out of their line of sight. Do not fly this airline.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Galoubet","United Kingdom","2012-05-01","LHR-BKK-LHR. Service has been improving over the years although this time I had a prolonged and embarrassing argument with check-in staff about overweight cabin baggage. I'm a vegan and have suffered from the dreadful Chinese veggie dishes they used to serve up. But recently the food has greatly improved with non Chinese vegan dishes and huge helpings of fresh fruit. Excellent espresso coffee. Cabin staff pretty faultless. Boeing 777-300ER is an excellent plane. The big seats are fine for sitting and relaxing. My only gripe is with the fixed distance video screen which inconveniently lies mid-way between the focus of my distance and reading glasses so the films are always a bit blurred! I like EVA's BKK-LHR schedule which leaves around 1pm. Much better than BA Qantas and Thai that leave in the middle of the night.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","W Battershill","Australia","2013-11-10","MEL-AUH. Flight good service friendly and room to stretch as cabin was very empty. AUH-SYD. At the airport my passport is checked at check in - no problems. Passport control the passport is checked twice. I arrived at the gate 55 mins before flight departure to find a long queue. Before getting to the gate another passport and boarding card check for the name. Then the gate. We waited and waited and waited. Security also waited and waited. There are only two persons manning the gate for a full A340-600 flight to Sydney. I observed both counters. The First and Business counter was taking around 45 seconds to process a passenger. The economy counter was around 1 min 10 sec per pax. Finally I get to the gate counter 5 minutes before the scheduled departure. Again 1 minutes to process my boarding pass and no reason when I asked why they needed my passport. Tthere were 53 people behind me so I knew the departure would be late. Of course it was by 52 minutes. The flight was as good as it could be for an overnight flight with friendly staff and plenty of food.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Paul Kennington","United Kingdom","2012-04-15","LHR-BKK return. The 777-300 in economy the experience was comfortable and indeed professional but it still lacked what we have come to expect from decent scheduled carriers. Cabin staff were efficient but the lack of little extras made the trip frustrating. No hot towels no pre-meal drinks service no menu card to choose from great difficulty in getting alcoholic drinks during the flight (impossible on the return flight despite repeatedly asking). They will have to up their game before we will consider booking them again.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","L Calder","New Zealand","2013-11-06","Our dance team flew from New Zealand to Serbia and back. The staff were friendly and helpful. They even brought us a special dessert and a card to say good luck for the competition we were attending. On the return trip they gave us all a glass of champagne when we took off to celebrate our win at the competition. The food was delicious with great beverages as well. The movie range was large and the seats in economy were fine. We would thoroughly recommend flying with them again.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Ian Mcintosh","Australia","2013-11-05","October 18 Seat 23H Flight EY461. Melbourne to Abu Dhabi. I suppose it is inevitable that comparisons will be made between this flight and the Emirates 777 economy service to Dubai. Having done both now I would say they are fairly level pegging apart from the fact that Etihad uses an A340 600 with a 2x4x2 configuration much preferable to Emirates 3x4x3 for couples. The A340 is very quiet and surprisingly comfortable even on a 14 hour leg. Clients wanting to stopover will prefer Dubai. While boarding was orderly and relaxed the experience was spoiled a little at check-in. I had booked through Virgin Australia using points and pay - and assumed travel on a major partner airline would be seamless. No such luck. First the check-in guy had to call Virgin - then the airport duty manager got involved and eventually phoned Abu Dhabi for approval. Meanwhile we went for a long walk - it was that or be stabbed in the back by the anxious horde waiting to be checked in. Finally all was fixed - but it took about 40 minutes. The welcoming crew were bright and chatty and flight EY461 left Melbourne on time. Note that the bins above the window seats are smaller than the centre aisle. Safety instructions are via animated video and crew demos. The entertainment screens are a good size and the touch system really easy and simple to use. Emirates ICE is also great but the touch controls don't always work all that well. About a half hour out hot paper towels were served and dinner started 40 minutes later. I had Moroccan beef casserole in couscous not the most appealing looking dish but quite tasty thanks mostly to the black olives. I was pleased to see Australian products were used. The meals are medium in size the other noteworthy point is that steel utensils are used. I had a glass of red wine and asked for another when the trays were taken but the bottle had gone. To her credit the hostess did fill my glass later. Breakfast was scrambled eggs with the lot - fine for me. To summarise: Apart from the hiccup at check-in smooth good value flying.","","","Economy","","6.0","4.0","4.0","3.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Oussalah","Taiwan","2012-04-14","B777 Business Class CDG-TPE-CDG. Check-in a little messy with only 1 counter for Laurel Premium Class at Paris airport. Boarding smooth. Flight attendants very pleasant throughout. The seats although can't recline flat are very comfortable. 2-2-2 configuration so very different from European airlines with 2-3-2 in business. Food was ok nothing special. IFE is decent and in line with industry standards.","","","Business Class","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Steve Dennis","United Kingdom","2012-04-14","LHR-BKK-LHR. Have flown most carriers on this route and EVA is overall pretty good. IFE system (in premium economy anyway) has now had a very significant upgrade and is much better Overall the 2 flights were good value for money but unlike the ""old days"" when the airline was young there was nothing outstanding to praise. I will fly again if the ticket prices stay reasonable.","","","Premium Economy","","6.0","4.0","4.0","2.0","5.0","","","3.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Capriola","United Arab Emirates","2013-11-04","JIA 10/23 to Chicago on American Airlines. Then Etihad on 10/23 flight EY150 Chicago to Abu Dhabi. After seeing the pictures online and flying on what seemed like a lawn dart with AA I was so excited to fly on the Etihad Airways. However that quickly ended as soon as we landed in Chicago and had to get in another line to check in. A man met you before you even went through the line and placed your bag in the carry on stand to check if it fit. After seeing him give one lady a hard time with hers since the handle grazed the side I knew we were done. Sure enough all 4 carry ons we got on fine with AA were ""overweight"" and exceeded everything else they could possibly find wrong. So $700 later we had to pay for all 4. Absolutely no care about it and the guy needed a manager to override it. She even shook her head at the ridiculous fees but still did nothing. Although they present this put together and professional staff the unfriendly crew poor meals and lack of overhead complements as we saw a few quarrels over space it was anything but. I'd much prefer my laid back friendly JetBlue or Southwest staff any day. Needless to say we plan to travel extensively while living abroad in AD but will not use Etihad again.","","","Economy","","6.0","2.0","3.0","3.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Y Abraham","Australia","2013-10-29","When checking in early at Sydney airport we asked for the bassinet we had requested with the booking for my wife and young children. Unfortunately this couldn't be arranged for their connecting flight in Abu Dhabi. A little confused we asked how they could all be gone 14 hours before that flight. We were told they had been reserved. I understand that airlines have different bassinet policies and accept that. Over the next 2 hours we were told it was our fault for not buying another seat that they wouldn't have a look to see how full the 2nd flight was and they wouldn't speak to our travel agent who was trying to help us. Finally with my children distressed and my wife in tears she simply said she couldn't fly so we went home.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Matthews","Ireland","2012-04-11","HKG-TPE return economy. Excellent flight on both legs. Very generous legroom clean aircraft and modern facilities including personalised inflight entertainment. Efficient service with meals provided. Food was bland but that is the only criticism.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Alan Brook","Australia","2013-10-28","I travelled from Sydney via Abu Dhabi to Manchester my biggest problem the first leg to Abu Dhabi was with Virgin Australia I cannot understand why they will not issue a boarding pass for the two legs of the flight. The having to queue in Abu Dhabi for the boarding pass to Manchester was disgusting at a time when you would like to be relaxing after a 14 hour flight and looking around the airport instead you have to queue for a minimum of between 1 and 2 hours to get a boarding pass. The same on the way home had to do it all over again. The flights were very good cant complain about them but this can really turn you off flying with them again. I know they are two different airlines but flying together in unison surely this problem could be sorted out to the passengers convenience.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Green","United Kingdom","2012-04-11","My wife and I have travelled on most of the long haul carriers when we fly to the Far East. We booked Premium Economy I have got to say we were very disappointed with the little things that we have grown accustomed to when flying long haul. Passengers were not given a hot/cold towel when settling down there was no Menu and the choice had to be made when the trolley arrived. There was not an offer of a drink throughout the flight except with the meal and that was only wine. We will be looking at another airline next year.","","","Premium Economy","","4.0","4.0","2.0","3.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Adam","United Kingdom","2013-10-28","London to Bangkok staff very helpful found the seating very narrow and little space inside the seating and eating resting area. The film selection frankly was poor far too many children's films and poor content. The airline should review who is making the selection and look at other airlines (recommend Singapore). Food and wine good. Outgoing both aircraft had up to date equipment. The return journey Bangkok to Hub was an older type aircraft and equipment requires modernisation.","","","Business Class","","7.0","2.0","5.0","5.0","1.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ron Kuhlmann","United States","2012-04-10","Very pleasant flight from TPE-SFO. Crew was very friendly though during the dinner service they seemed a bit disorganized. There was no cart service and each passenger was given courses as needed there were some odd gaps but the food was good and the breakfast excellent. Primarily read so did not use the IFE too much but the selection was good and the seat ok for sleeping.","","","Business Class","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Rose Leslie","United States","2013-10-25","Oct 21 from New Delhi through Abu Dhabi to Washington Dulles on EY 131. It wasn't bad. There were two drawbacks. One was the long line in Abu Dhabi when transiting to India. The other is the strange rule about only one carry on. They sometimes enforce and sometimes don't but its also supposed to be under 7 kg which is unrealistic at the least. I had to put up a fight to get on the flight home with my camera and small carry on which weighed 10 kg.","","","Economy","","4.0","3.0","5.0","5.0","5.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M McGrath","United Kingdom","2012-04-02","LHR-BKK. 777-300 ER Premium Laurel (Business class). Shared American Airlines lounge at Terminal 3 quite basic compared to BA. No queue at check-in and we boarded first. Seat is comfortable and quite wide (2-2-2 configuration). No champagne offered before takeoff. Meal service (we pre-ordered off website) was more on a par with BA. Wine was ok. Movie selection was up to date and plentiful. Breakfast served before BKK was delicious. A lot of the FAs had some difficulty with English. They provide an extra large pillow and a comfortable duvet which helped the sleeping. Excellent value for money and I would definitely use again.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Luz Nuno","Portugal","2013-10-23","Lisbon-Milan-Abu Dhabi-Sydney on 3 4 and 5th October first flight codeshare with TAP second flight crowded but nice flight very nice cabin crew tried to make flight more pleasant. Third leg Virgin Australia also in codeshare crowded also but very nice. Sydney-Abu Dhabi-Dublin-Lisbon 18-19 October also a very crowded first leg plenty of food and drinks ice creams. Second leg during the night half full flight could move seats to sleep the crew organized for all passengers to have plenty of space to sleep. Last leg codeshare with Air Lingus horrible and late. Overall a very good service will fly Etihad again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Simpson","Canada","2012-03-27","Vancouver to Taipei on 747-400 in economy class. Seats were terrible narrow and very hard. An upgrade to elite economy is a must on this plane. Taipei to HCMC on a 777 - much better seats. On the 12+ hr. flight the entertainment could be better as it seems all planes have the same selection. All flights on time. Probably time to get rid of 747's.","","","Economy","","6.0","1.0","4.0","4.0","3.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Kate McDonell","Australia","2013-10-23","We travelled first class Sydney to Paris via Abu Dhabi and return in September/October. We had 2 previous experiences with Etihad on this same flight both in Business Class. The first time in 2009 was excellent. Service meals attention to detail was second to none. The second trip was a little less so less attentive the calibre of meals had deteriorated somewhat and service was definitely in decline. So this time we thought we would go First Class. Such a disappointment. From the check in at Sydney Airport - where apart from not being in a queue we could have been anyone for the level of attention and reception received. Thank heavens for the Express Passes to get us quickly through customs and immigration. The cabins in First were excellent the flat beds long and as comfortable as you could get and the beds were made up with sheets. Cabin crew were efficient but certainly lacked the warmth of previous flights. The chefs advised that they could prepare anything for us where in fact the meals were very ordinary and unimaginative. It also took a long time to be served. I know they were striving for a 'dining experience' but when you are tired and hungry you don't want to wait nearly 4 hours as we did on our flight home. I also don't want to hear how tired the staff are how busy they are or any other excuses as we did on several flights. I think we have given Etihad every chance to prove themselves but we may not fly with them again.","","","First Class","","3.0","4.0","3.0","2.0","2.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Cullen","United Kingdom","2012-03-21","Seated in premium economy. Seats have plenty of leg room. Usual blanket and pillow provided with a few extras. Was really annoyed with the headphones - although they were adjustable they do not fit comfortably. Service was ok but certainly not exceptional - they missed me out twice on the drinks run and smiles were limited. We found the food very poor (equivalent to short haul quality). Taking your own sandwiches is a better option!","","","Premium Economy","","7.0","3.0","3.0","2.0","4.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Dawson","United Kingdom","2012-03-21","LHR-BKK-LHR. Very comfortable seat food very good and well-conceived menu: choice of Chinese and western mains. Crew very pleasant unobtrusive and efficient. Particularly appreciated that they were available at all times and kept the toilets spotlessly clean. We both slept 6 hours on the outbound night flight so no complaints from us regarding the angle seats.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Arnold","United Kingdom","2013-10-22","9 Oct EY20 10 Oct EY441. 19 Oct EY440 20 Oct EY11. Flew LHR to Abu Dhabi and on to Vietnam: and then return. Found staff uncaring: food disappointing: seats uncomfortable: everything very grubby. Return flight had to wait almost 3 hours at transfer desk before they would issue my boarding pass. When I asked for a drink at midnight on return flight one attendant asked the other 'do we have anything open'? I only wanted water or perhaps orange juice!","","","Economy","","4.0","2.0","2.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Llewellyn-Evans","Australia","2013-10-22","Sydney to Abu Dhabi and then to Athens and back from Istanbul to Sydney in September and October this year. We were lucky enough to gain upgrades for the two longer legs and this made the flight more enjoyable. As all the previous writer indicate there certainly is a step up with Business class and while I could not justify paying the full price the chance to upgrade sections is worthwhile. The space is the major gain you have what seems the equivalent of 3 seats you can stretch out have places which to store books glasses and water bottles and certainly the amenity kit is worthwhile. The service also improves with a higher staff ratio and they were certainly attentive to all needs from extra blankets to late night snacks (I can recommend the steak sandwich). The food which while not that much better than economy is presented in a more sophisticated way and taken with the space makes dinning an enjoyable experience. Would I recommend the upgrade yes for the longer legs 12-14 hours for the shorter ones 4-6 hours you can survive!","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Craig","United Kingdom","2012-03-19","London to Bangkok return in Elite class. Pretty good value for money fast track boarding seats reasonably comfortable although manual controls were a little annoying. A foot rest would have made a lot of difference. Good choice of films food unremarkable. Plane on time both ways. Asked for a beer 8 hours into flight and received icy smile and the stewardess never came back asked another stewardess 30 mins later and was told beer had run out and was not offered anything else. Would fly again but for schedule and cost rather than inflight experience.","","","Premium Economy","","6.0","3.0","3.0","2.0","4.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Freddy van Belzen","Netherlands","2013-10-20","Economy BRU-AHU-BKK and return. Very good onboard service excellent staff. Stopover in Abu Dhabi ok restrooms very poor.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ian Roberts","United Kingdom","2012-03-08","LHR-BKK-LHR. Really good value for money! Flight out delayed but arrived on time. Inflight was faultless - the snack bar very handy though the friendly crew on hand. Food fine - all on china but oddly plastic knives. IFE worked well with a wide choice. Previous comment re the non lie flat-I find the 'relax' setting better and prefer the extra space it allows. Fast track at both airports almost worth the ticket price alone. With a product like this BA should take note as not much more than their traveller plus and well worth the extra.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Andrew Maile","Indonesia","2013-10-15","Abu Dhabi - Jakarta. I was offered an online upgrade for which I bid $500. Didn't find out until I checked in that I had been successful. It was definitely worth every penny. Super-fast boarding very comfortable lie-flat seat/bed excellent choice of food and drinks from a very extensive menu with great presentation and very professional service. There were 4 cabin crew for approximately 15 passengers. The only negative: had to change seats as the TV remote control wasn't working. The aircraft was an older 777. Very good experience.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","B Hearn","United Kingdom","2012-02-29","LHR-BKK return. Check-in fast and efficient both ways. Bangkok airport was clean fast and effective. I found seats had plenty of legroom in economy but you are advised to check online that you are not sitting in a seat with the inflight entertainment boxes underneath. Staff were reasonable but elusive at times. The food was above average and good for airline standard. My only complaints are freezing cold cabin on the Boeing 747-300-ER and poor inflight entertainment system which was the same on both routes and had limited choices.","","","Economy","","7.0","1.0","4.0","4.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Tony Williams","United Kingdom","2013-10-13","MAN-AUH-BKK return. Excellent punctual flights. Pick up by chauffeur at each end was much appreciated and transit in AUH was seamless. Food on board was wide in terms of variety but of very high quality. Cabin crew were most attentive and professional.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Hellings","Australia","2013-10-13","Purchased a return trip flying first class from Melbourne to London in Sept/Oct 2013. Flight to London was excellent - could not fault. However when arriving at airport for return flight - return ticket no longer worked? Etihad claimed it was American Airlines fault and they needed to sort it and therefore they did nothing to assist me. AA are their sister airlines but are at another terminal at Heathrow - Etihad would not assistance in sorting out problem - obviously could not be bothered. Now flying with Singapore but have to wait another 10 hours. Thank you for your lack of assistance Etihad - other airlines are far more helpful.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Painter","United States","2012-02-27","Los Angeles to Taipei. I was impressed with the service and leg room. The flight attendance made rounds frequently to offer water and juice and sometimes snacks. There was plenty of leg room very comfortable for me at 5' 9"". I chose EVA because it was the best rate at the time.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Brian Corrigan","Australia","2013-10-10","Flew BNE-AUH-DUB return BC in September and found the service on board excellent both ways. The food was terrific and the only point in the whole journey that let the airline down was the inflight entertainment. It was rubbish for such a long haul flight movies were very old TV shows were showing reruns.","","","Business Class","","7.0","3.0","5.0","5.0","1.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Peng","Australia","2012-02-21","BNE-TPE on A332. Flight was punctual. The crew friendly and run regular water runs between two meals. The meals were delicious and the Asian options taste authentically Taiwanese. PTV was not touch screen and the remote was a bit difficult to use. The selection for movies and TV shows was somehow petty. Overall it was a good flight and I would fly with EVA again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Duncan Whiting","United Kingdom","2012-02-20","LHR-BKK return. Outbound sat in 43C which had a large IFE box located on the floor under the seat in front dramatically reducing legroom. IFE offerings were limited and unimaginative. EVA no longer do the pre-dinner drinks run it's wine or beer with your meal and that's it.","","","Economy","","6.0","3.0","3.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Morris","United Kingdom","2013-10-09","EY22 Manchester to Abu Dhabi EY622 Abu Dhabi to Mahe EY621 Mahe to Abu Dhabi EY15 Abu Dhabi to Manchester. We decided to try Etihad rather than fly with Emirates. What a mistake. There is no leg room if you are tall. When the person in front put their seats back it was most uncomfortable and the staff only begrudgingly asked them to put them upright when the meal was being served. The food was not very good. There was no clean up of the toilets during a 7.5 hour flight. There was no way you could walk around as if you went to the rear of the plane the staff frowned if you went into their space. The films on offer were not very good. The Etihad flight from the Seychelles was an hour late and we came into gate 35 then had to rush to transit at gate 1 and then rush to gate 36 for our Manchester flight. All in all it was an experience that we will not be repeating.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","G Stefansson","Iceland","2012-02-17","London-Bangkok return. Check-in London and Bangkok welcoming flights on time and service onboard excellent except on the return leg it was cold in the cabin. We complained a number of times and staff said they had troubles controlling the temperature. Would fly with them again if they still offer reasonable price.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Al-Bayyari Moath","United Arab Emirates","2013-10-09","Abu Dhabi (AUH) to London Heathrow (LHR). Etihad requires the passenger to check in at the airport at least 1.5 hrs before the flight. As you approach the airport the streets are filled with signs to guide you on where to go. When you reach workers with trolleys will be waiting for you to help with the luggage. While you're entering the terminal the security check is after the luggage check therefore it will be comfortable for the passenger to go through security without having to worry about the luggage. After the security check and when you are ready to board you will walk through a fairly small duty free which requires improvement. The shops were not organized and small and the food court is very small and does not have the variety that would make the passengers have a good experience at the airport. I boarded the Boeing 777 which was very large compared to the other airplanes I went on. There are two lines before you enter a line for economy class and the other for business and first class. The line for economy was much longer than the other line. I did not have to wait because my ticket was a business class ticket. The flight welcomed the passengers with smiles which was a great start. The passenger is guided to his seat and helped with placing his hand luggage. The seats were small as my expectations were higher for a highly priced ticket that cost 8130 AED. However as the plane took off and the passengers were allowed to move the seats it turned out to be very comfortable as the seats can turn into a bed. The service was very quick and I had access to food at all times during the flight. Overall it was a great flight that I recommend for all.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Tydeman","United Kingdom","2012-02-10","Flew to Bangkok en route to Siem Reap from London. In the main we thought this was a good flight with helpful crew and fairly good food. The IFE was not very good at all and needs updating to compete with the best airlines. The boarding at Heathrow was a bit chaotic though but check-in was quick and efficient.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Hodgkin","United Kingdom","2012-02-08","LHR-BKK return. Food average a bit hit and miss. Wine selection poor. Positives - Flight attendants very efficient. Angled flat seat actually very comfortable in upright or relax mode. Modern clean Boeing 777's used on the sector. Relatively good value for money at £1520 return. Lounges average AA lounge LHR EVA Lounge BKK (decent selection of snacks at BKK).","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Bourne Denzil","United Kingdom","2013-10-03","Flew EY878 (AUH-NRT) on 24 Sept. A332. Had to bus from the terminal to the jet. Managed to get a paid upgrade to Business. Seat seemed to be narrow But was great when flat. Service was outstanding from boarding to disembarkation. IFE in Business was the same as in Economy. I expected more from the amenity kit. I would pay for an upgrade again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Bourne Denzil","United Kingdom","2013-10-03","I flew on EY20 (LHR AUH) on 23 Sept. B777 in economy. The flight was empty so we were all able to spread ourselves out. The cabin service was quick and friendly. Drinks flowed and the food was actually really good for economy. IFE seemed limited but acceptable for a short flight. One crew member seemed to be new and a little lost but I'm sure she will be on top of her game after a couple flights. Leg room was fine but seat width across the shoulders may have been uncomfortable if the flight had been full. I will fly again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Jill Barter","United Kingdom","2012-01-31","Flew to Bangkok return. Excellent and helpful cabin staff. Very comfortable in Business Class with a good selection of films/music. We were very well looked after. The only let down was terminal 3 at Heathrow!","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Bentley","United Kingdom","2012-01-21","Although the trip was very long the staff and food was good my one bone of contention was how hard the seats were - they were so uncomfortable they made the flight from Taipei to London an endurance test rather than part of an enjoyable holiday experience.","","","Economy","","7.0","1.0","4.0","4.0","4.0","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Prasad","Australia","2013-10-01","Travelled SYD-AUH-LHR and back. Firstly the pros the service and entertainment were great. Food and drinks (water) kept coming. Washroom was clean all the way that's pretty good for 21-22 hours. But the reason I may not travel again on Etihad on a long haul flight are the seats very uncomfortable I am not very tall so leg room was adequate but the seats were very hard and not at all good for my back. The armrest on all flights did not have the cushion part sewn on it it was just hard. For long haul flight all passengers whether first class or economy require a certain degree of comfort which was sorely lacking on Etihad. I am not anti-Etihad perhaps for a trip to NZ I would travel on it again but never again for a trip to Europe.","","","Economy","","5.0","1.0","5.0","5.0","5.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","A Turner","United Kingdom","2012-01-09","LHR to BKK. Have flown EVA many times and have watched prices creep up but still good value for direct flights. Have always flown premium economy and business and would say premium economy is worth the extra. Last time I checked in at LHR business class desk was open early and they were happy to check me onto the flight even though I was booked in premium economy. The food is the same as economy but it's not bad and was happily served alcohol when I asked for it.","","","Premium Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Mel Thirnton","United Kingdom","2013-10-01","Flew from Manchester on 21 September to Abu Dhabi with Etihad had very mixed expectations as I had flown last year with Emirates who were very poor. I have to say I was pleasantly surprised as the flight and the staff were outstanding - nothing was too much trouble. Having said how good our flight was we now had high expectations of our connecting flight to Colombo - how very disappointed we were. Badly organized didn't check seat belts left our meal tray for 45 mins after everyone was finished - not sure what they were doing. We only had to wait 20 mins for them to answer our calls and then 10 more mins to bring the wine.","","","Economy","","3.0","2.0","1.0","4.0","3.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Salcedo-Gomez","Japan","2012-01-06","FUK-TPE-FUK. Check-in fast and convenient orderly boarding process nice interiors A330-300 neat and comfortable. I was surprised with the generous leg space in economy class not as cramped as expected I could easily stretch without disturbing others. Meals offered with smiles food was delicious with complimentary ice cream. Breakfast offered on the inbound flight was lovely. In general an excellent airline.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Henry Firman","United Kingdom","2012-01-05","London Heathrow to Bangkok and on to Taipei using their Premium Laurel (business class) service. Service is good with a few anomalies such as a main meal and breakfast even if you arrive 8.00pm local time. Seats have lots of leg room but are not as good as full flat sleeper seats. They have replaced the seat base cushions and are a bit uncomfortable. The other annoyance is the headphones which hurt your ears after extended use. Our flight out was delayed causing us to miss a connecting Thai air flight (luggage checked through at Heathrow) the airlines couldn't have done more to help putting us up in a superb hotel overnight and flying us the next day.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Greg Cooper","Australia","2013-09-30","Flew out on 21st Aug BNE-SIN-AUH-ATH. Returned 14th Sep EY470 LHR-AUH-SIN-BNE. This was not the cheapest carrier. Sets are too small for majority of those around 6 ft. I saw at least 7 passengers with their knees jammed in seats and one tall woman in tears. Meals were ordinary and drinks adequate - most staff do their best once on board and the cabin manager was great. Most disturbing thing is the stop and re-board at AUH. Main terminal is a disorganised mess - toilets are inadequate. Bussed to plane air conditioning useless and by the time you get to aircraft you are seething.","","","Economy","","2.0","1.0","3.0","2.0","3.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Greer","United States","2012-01-02","JFK-HKG-JFK November 2011. While premium economy is a good value it lacks service. Food is economy and fair at best - only expect to be offered wine or alcohol during meal service. Crew do come often with water and juice. While seat pitch is good similar to domestic F-class seats are almost as narrow as economy and the leg rest is of little use. Found highly rated 777 seats in rows 23 to have significant vibration and noise over the wing. Cabin and lavatories are kept clean and fresh. Beware JFK-TPE route that stops for fuel in Alaska adds 2-3 hours.","","","Premium Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Goussetis","Australia","2013-09-29","Flew from AUH to MAN. No check in at Abu Dhabi as was transit passenger from another airline. Was bussed from remote stand for a long ride unimpressed with the airport itself and long security lines. Seat assignment pre- booked honoured. Full flight to Manchester AVOD was decent but could be better. Found cabin crew polite professional though the male staff seemed professional. Food was good with full hot breakfast before arrival. All in all a good flight which pleasantly surprised me.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Channon","United Kingdom","2011-12-22","LHR-BKK-LHR. Check-in at LHR and BKK was quick and smooth. On the outgoing flight check-in staff were able to block a full row for my partner and I. The food is fine and the drinks plentiful. I remember travelling with EVA when wine was dispensed from Tetra pack cartons thankfully this has ceased and we now have decent wine from bottles! I will fly again with EVA they provide as competitive a service as Thai with the added bonus of IFE which is hugely important on a long haul flight and much cheaper than BA or Qantas.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Janarthanan Geetha","United States","2013-09-25","Flew from D.C to Chennai. Things were not good at Abu Dhabi the terminal and Gate to India was over crowded and no place to even stand. The arrival time to Chennai was 1.5 hrs delayed and we lost our connecting domestic flight. On the way back the seats were not assigned properly they canceled our selected seats. In a four seat row for a family of four we were given three seats and we had to travel with a toddler for a 15 hr flight from Abu Dhabi to D.C. The seats are not that great either they are narrow and not much leg space. Only good thing is the flight crew.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Andrew Smith","United Kingdom","2013-09-24","Flew Business class LHR-AUH-PVG. Great service on the first leg the Business class lounge at Heathrow was superb. Excellent selection and very comfy. The boarding was a little chaotic but once onboard excellent flight. Wine selection was wonderful as was the food selection. Transfer very easy. Next leg was in First. I was the only person in First and what an experience. Food was of restaurant quality having my own chef literally. The wine and champagne again was of tip top standard. As nobody else was on board I had my own dining booth and my own sleeping booth. Managed a full 7 hours uninterrupted sleep. Breakfast again was superb.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","R Tan","Indonesia","2011-12-19","LAX-TPE-CGK. The flight attendant went the extra mile when I requested a window seat she came back 10 minutes later informing me of a vacant window seat. Both flights were very full. IFE was sufficient although more selections should be added. Meals were mediocre. Overall EVA offers a decent product for the price they are charging.","","","Economy","","9.0","3.0","4.0","2.0","3.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Tim Eb","Thailand","2013-09-24","I've flown Etihad more than 20 times within the last 9 months. On my most recent flight last Tuesday I had the same great service as usual. The cabin crew were very open and friendly. Even if I couldn't sleep on the two flights the crew were offering drinks and food during the night time. Food was good as usual as well as the entertainment system. I love flying with this airline and can recommend it to everyone. Compared to others the seat comfort is good and I had plenty of leg space.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","T Bawden","United Kingdom","2013-09-24","After booking my tickets I advised customer services of my disabled needs. When I arrived at the airport this information was not on my booking and so I had to explain again my disabilities and needs at the check in desk. On arrival into AUH the plane was parked on a remote stand. after the plane has disembarked I had to wait a further 20 mins for ground crew to bring the lift to get me off! I was taken straight to the connecting gate as normal. At the gate I had to identify myself to the staff who had no history of my needs and I had to stop a ground staff and request my own assistance to board the flight via the lift. I boarded nearly last which meant jostling . Again no specific instructions in case of an emergency were given - it is usual to be informed what the crew will do for me to get me off in an emergency. I have before have I been treated with less dignity or support.","","","Economy","","2.0","3.0","2.0","3.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Ysla","Philippines","2011-12-14","MNL-LAX-MNL. It was the cheapest flight at that time. Overall experience is excellent except for the food. Unlike other airlines where they will give ""enough"" to satisfy your hunger while in a long haul flight this airline will just give you small servings of everything. Whenever you have a long hours of layover (ours was 9 hours before we had our TPE-LAX connecting flight) they will provide you with a food voucher per passenger to use during the layover.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Charles Teo","Singapore","2011-12-07","My expectation of this airline was high however I was disappointed with the poor service on 3 of my 4 flights. Cabin crews were lacking warmth and manners. A few of them were ok but the rest didn't seem to be happy. Food was disappointing the only positive thing was the comfort of the seat . I am 6 ft 4 legroom space was important and I got that in the Elite Class. I flew SIN-TPE-SIN sector. This airline has the potential to make a top airline a real pity really.","","","Premium Economy","","5.0","4.0","2.0","2.0","4.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Nabil Al Atassi","Czech Republic","2013-09-22","Abu Dhabi - Kuala Lumpur - Abu Dhabi. B777-300 3x4x3 economy class. Very slow check in at Abu Dhabi airport flight delayed for 5.5 hours without prior notification and also without a word of apology. Return flight on time. I have commented before on seating comfort on those flights after 7 hours you feel the impact of hard seats in your limbs. Food quality and services very good both legs so is the inflight system.","","","Economy","","5.0","2.0","3.0","4.0","4.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Chua","Japan","2011-12-01","NRT-TPE-SIN- return. I am thoroughly impressed. Seat felt rich with foam and fabric was very comfortable and not scratchy at all. I slept very well. Food was tasty and came in generous portions. Flight attendants were very warm even though some cannot understand you linguistically they were very patient to identify what you need. Too bad most EVA flights transit in Taiwan which is a boring old airport.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Drew","Australia","2013-09-22","Traveled with my wife from Abu Dhabi to Sydney in June. Seats were so close together it was impossible to stretch legs in any way easily the worst we have encountered. Cabin service was almost non existent and food was well below average. Etihad ground staff in Abu Dhabi were rude and very unprofessional. We will never consider Etihad for any future flights.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Caudwell","United Kingdom","2011-11-30","LHR to BKK return. Business Class service is good value for money. FA's are excellent lounge at LHR utilised American Airlines (average) but the lounge at BKK was EVA's own and better. IFE is good but not 5 star. Noticed sound cancelling headphones on return flight were missing but quality was still acceptable. The only downside is the seats. I don't mind the old lazy-boy style seats but the EVA Air ones are neither this or lie- flat. I found it nearly impossible to sleep and generally uncomfortable. I'm not overly tall or wide.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","P Seaton","United Arab Emirates","2013-09-19","13-16 Sep 2013 EY421 Abu Dhabi to Dublin EY 42 Dublin to Abu Dhabi. My two flights can only be described as the worst flying experiences I have had to date. Aircraft was an old A330 with a ""brown"" interior and the tightest long haul seating configuration I can recall. Service on board varied from dated to simply rude and unhelpful. Special meals booked in advance did not arrive and no alternates offered. However all of this was minor in comparison to the purser on the return leg who was rude to the point of being intimidating. Inflight entertainment system was old but would have been better if it had actually functioned. Recommend you eat well before the flight and take a book for entertainment if you have to travel with this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Pina","Portugal","2011-11-22","LHT-BKK return. Good value for money. Good leg space which is very important on such a long trip. FA's attentive and polite with several rounds offering water and juices. Food average but tasteful enough for plane food. Flight entertainment quite modern. Check-in and luggage delivery very efficient. A good experience with a very reasonable price.","","","Premium Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Sargeant","Australia","2013-09-18","Moscow - Abu Dhabi - Bangkok. A good trip although check in staff member seemed not to speak English. Flight was a little late leaving Moscow and arriving in Abu Dhabi which made the transit a little stressful as it was not clear that I and my luggage would make the second flight. Cabin staff were friendly and attentive but no one spoke Russian on the Moscow - Abu Dhabi sector. Food and wine were good but the service a little slow especially on the Abu Dhabi sector where I was trying to get a reasonable amount of sleep. Both planes were good and clean and with seats being fully flat beds were restful and spacious. The IFE was good on both planes and we were permitted to use the IFE until we had landed. The airport in Abu Dhabi was undergoing extension/renovation and a bus was used to transport passengers to the terminal. The lateness in arrival meant that the plane was about to board so it was not possible to eat in the lounge and then only sleep on the second flight. Here supper rather than dinner was late being served so valuable sleep time was lost. Bag did make the second flight but it was one of the last off the plane in Bangkok so received zero priority!","","","Business Class","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Keith Slater","United Kingdom","2011-11-10","LHR-BKK return in Premium Laurel Business Class. Check-in very quick and efficient and the American Business Lounge in LHR is very good. Polite friendly and attentive cabin crew on both flights and food was good for airline facilities. Cabin spacious and quiet film choice quite good. The only downside are the seats as others have commented. The tilt is good but not flat and although we both got some sleep not as much as we'd liked. If you get extra pillows/duvets you can build up the footrest to almost level. The Eva Air lounge in Bangkok doesn't open until 10 am - but is very good with great range of snacks and hot food.","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Amir Tariq","Pakistan","2013-09-17","26th June was going to Washington from Lahore. Lahore - Abu Dhabi was fine Abu Dhabi - Washington was good though seats were small there was no room to stretch legs on such a long flight of 15 hours. Flight was on time. The staff were friendly from Abu Dhabi to Washington. Service was really good but the food was pathetic on both flights. Staff were bad coming from Washington to Abu Dhabi. They weren't listening to bells and were taking too much long to bring even water. Overall it was a good experience.","","","Economy","","7.0","2.0","4.0","2.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Maton","United Kingdom","2011-11-01","LHR-BKK return. Check-in online and easy bag drop at LHR. Cabin crew polite and efficient. Food of average quality with 2 choices of main meal. No alcoholic beverages offered but supplied on request. Seating fairly good for economy class. Return crew again polite and efficient. Food on this leg very disappointing. AVOD choices limited on both legs. EVA offer excellent value for money and would use again if the price was right.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Gavigan","United Kingdom","2011-10-27","LHR-BKK return in Premium Laurel. Checked in at LHR with American Airlines staff and made use of the AA lounge - food selection poor however plenty of free drink and comfortable enough. The flight was good seat comfortable and spacious and managed to sleep in the angled flat position. The food was good and I had pre ordered using their website. Cabin crew friendly aircraft and toilet clean. Fast track pass issued before landing for BKK. On return leg used EVA lounge at BKK small lounge with basic food selection but comfortable. Return was a daytime flight I stayed awake and they were more than happy to bring drinks when called. Movie selection was good.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Bartlett","Thailand","2013-09-16","I flew from Manchester UK to Bangkok via Abu Dhabi on 18/19 Aug 2013. Worst flight I have had since I travelled Kenya airlines in the eighties! From Manchester seating was very uncomfortable. The flight to Bangkok was turned around as we taxied for take-off to decant two passengers who were headed for Jeddah not Bangkok! Delayed one and a half hours.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","O Thompson","United Kingdom","2011-10-23","LHR-BKK. For what you pay it is excellent. Great leg room good IFE clean modern aircraft. Only gripes would be less than attentive cabin crew and they insist on having the shutters closed on a 12 hour day flight.","","","Premium Economy","","6.0","4.0","3.0","3.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Lee Pattison","United Kingdom","2013-09-12","Flew from Manchester to Bangkok through Abu Dhabi. Everything was excellent from the chauffeur service to the Spa in the business lounge in Abu Dhabi. I have flown with many of the worlds airlines in business class this was far superior. The food was excellent the seat / bed was extremely comfy the staff and service could not have been faulted. I am flying again to Sydney at the end of October and am looking forward to the trip as the flight can be part of your holiday rather than just the drag at the beginning and end. I would highly recommend Etihad as farms I am in Club world layering the year to LA and know its going to be a let down in comparison.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Bob Carver","United Kingdom","2011-10-23","The 4th time we have flown LHR-BKK with EVA and this time we upgraded to premium laurel. LHR American Airlines lounge okay. Cabin staff great and spoke good English. Food and drinks of good quality. You really are spoilt compared to our good experiences in Elite. They even call you by your name. Much has been made of the angled flat bed seating but slept for 5 hours outbound. An idea is not to put the seat flat but use all the electric adjustments to get comfy. I believe the EVA product is outstanding value for money. Priority immigration and security documents are issued to premium laurel passengers. Even bags are priority. Check in at BKK for return was excellent and the EVA lounge at the airport was good - small but with excellent refreshments and staff. You can order your meals online before you go - had congee on both sectors great stuff.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","David O'Neil","Australia","2013-09-11","29/7/13 EY 455 Sydney - Abu Dhabi. 30/7/13 EY 19 Abu Dhabi - Heathrow. 20/8/13 EY 2 Frankfurt - Abu Dhabi. 20/8/13 EY 454 Abu Dhabi - Sydney. I had the pleasure of travelling a combination of business and first class to and from Australia. The staff were exceptional making sure all requirements were attended to without intruding. A very pleasant experience.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Dean Huddlestone","Australia","2013-09-11","Its all about the crew SYD-AUH-LHR EY455 - friendly efficient crew -long haul 14 hours to AUH and delayed out of SYD by an hour due to missing PAX. Good flight seat 35H. But this flight EY19 to LHR is like 'chalk and cheese' with a very unfriendly crew running out of food and disinterested in passengers why do the job?","","","Economy","","6.0","2.0","1.0","2.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Samuells","United Kingdom","2011-09-28","LHR-BKK return. Excellent on-time service both ways with attentive cabin crew. Food could have been better but plenty of soft drinks offered. Beer was available - you only had to ask. Seating was comfortable and inflight entertainment could not have been better.","","","Economy","","9.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","C Egan","Australia","2013-09-10","Very disappointed seats in economy uncomfortable very little leg room worse when the passenger in front reclines their seat. On our flight FA forgot to serve meal to our row almost 3 hours and only provided with a small cup of water during this time (a 14 hour flight). Service was poor on all 4 flights on journey to UK from Sydney. On one of the legs of this travel FA advised they had only vegetarian meals available on next leg of trip the inflight entertainment system failed on the majority of passengers. Generally not a good experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","B Stokes","United Kingdom","2011-09-26","LHR-BKK return. Although EVA AIR Premium do give you lots more legroom the rest of the flights were poor. This airline does not appear to want to give you any alcoholic drinks. All they do is offer you water and juice. The cabin crew are ok but nothing special. The food was awful and worse still plastic cutlery kid size. On flight BKK-LHR (a day flight) the afternoon meal was a breakfast. Flight crew welcomed us onboard when on the final approach on both flights. You do get a better seat but that is all.","","","Premium Economy","","4.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Liz Martin","Australia","2013-09-10","My Husband daughter (20 mths) and I recently flew to Dublin via Abu Dhabi from Sydney on August 2nd 2013. It was the worst flight we have ever encountered! Our seats were very uncomfortable very little leg room! We had to request a safety belt for my daughter just before takeoff as we were taxing down the runway! No cabin staff checked if I was familiar with the procedure of applying this belt or indeed if I had applied it correctly . Only infant food available no alternative offered despite requesting alternative toddler food. My Toddler had no food except what I brought onboard. Cabin staff were rude and definitely not child friendly! Hot food was just put down despite having a toddler on my knees! Inflight entertainment was very poor. My flight from Abu Dhabi to Dublin improved in terms of more efficient customer focused cabin staff but otherwise very disappointing overall experience.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","O Hayman","United Kingdom","2011-09-15","Fantastic non-stop flight to BKK from LHR. Third time I have used EVA and have never had a bad experience. The film selection was good and the other entertainment such as music and games were good too. Seats in Economy were comfy and I will definitely be flying them again.","","","Economy","","9.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Heath","Australia","2011-09-10","BNE-LHR return Premium Laurel Class. We chose EVA on the basis of ticket pricing and were not disappointed. Whilst we found the website less than helpful we did find dealing through a travel agent was the way to go. You must accept that the trip will take a little longer however the planes are modern and the seating arrangement the same as the more expensive airlines. In Premium Laurel Class the seats whilst a little hard are good and leg room ample. We found that by placing a pillow at the small of the back we got good a good sleeping position which allowed 10 hrs of good rest over each of the forward and return trips. Food was very good and drinks readily available. The best part is the attention that is afforded by the cabin staff who are most attentive and contributed to a very comfortable experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Chris Markovic","Australia","2013-09-08","Melbourne to Belgrade 17/07/13. MEL-AUH-BEG. Upgraded a few days before trip. The seat was exceptional as usual and the service was spot on. On flight from Melbourne to Abu Dhabi we were able to use onboard internet. Only downside is the Business class lounge at AUH which is a bit small. I will fly them again next June.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ben Smith","United Kingdom","2011-09-01","LHR-BKK return. Plane was brand new 777-300ER on-time both ways. Cabin crew great  tasty food. Good value for money considering the service we received.","","","Economy","","10.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Burg Antoine","Luxembourg","2013-09-05","FRA-AUH-CMB on 27 July. First the flight was delayed from 11.15-15.00. Then told that we would get a new connection FRA-AUH-DOH-CMB. Spent more than 11 hours waiting in Abu Dhabi. They couldn't book us on the Doha flight as our baggage was lost. They booked us on a Male flight. In Frankfurt they promised us a hotel room in Abu Dhabi - it wasn't the case. Baggage arrived 2 days later. It was the worst flight we have had and will never fly again with them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","E Chiang","United States","2011-08-30","New York to Taipei seat 7A. I found everything overall was great cabin crew were nice and paid attention to my every need. Entertainment options are varied with TV Shows movies games and music. Food was great. Though many people have problems with the seat when trying to sleep I found that sleeping in the Relaxed position offered by the automated seat controls is just as good as the Sleeping option offered. My one big problem was the headsets for some reason so matter what I do after using them for a few movies my ears start to hurt.","","","Business Class","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","D Suryadi","Indonesia","2011-08-30","Fight attendants helpful and friendly good seat and food unfortunately I found this flight had poor entertainment options. Magazines were not in English. Movies shown on large monitors overhead with few music stations.","","","Economy","","6.0","","","","","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","E Fleming","Australia","2013-09-02","Booked a return flight from Australia to England. I was on crutches and informed the airline that my surgeon had requested that I needed to keep my foot elevated during the flight. The airline assured me that there would be no problems and that I would be able to sit in the baby section which had more leg room. When we arrived at the airport and checked in I found out that I did not have the extra leg room. I got on the plane and spent the next 14 hours with my leg up on the food table which was extremely uncomfortable. While on the plane the hostess also had to take away my crutches so they were out of the way of other passengers. At other times within the flight I pressed my buzzer to call the flight attendant over and I was completely ignored. This was the worst experience I have encountered.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Robert Cruickshank","Australia","2013-09-01","My wife and I travelled to Frankfurt in early June with a wonderful 2 day stopover at the Jumeirah Hotel in the Etihad Towers Abu Dhabi. The service comfort and overall experience was better than other first class airlines including Emirates Qantas and British Airways. I would recommend Etihad to any first class traveller. Our return flights in late August 2013 were just as memorable as was the 3 day stay in the Etihad Towers.","","","First Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Tim Page","United Kingdom","2011-08-23","LHR-BKK B777-300ER 3x3x3 seat format. Row 62 HJK seats. All H seats limited under seat and legroom due to inflight entertainment kit. Flew to Bangkok return good value for a direct flight to Bangkok. Economy seats comfortable and good width with adequate recline. Inflight English entertainment with lots of choice. Food excellent and drinks frequent. Flight staff attentive. Only things of minor irritation was an inability to control air flow and they insisted on lowering window blinds even though it was a day return trip to London.","","","Economy","","9.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M H Bergman","United Kingdom","2013-08-29","As a regular Etihad flyer (UK - Australia return every 3/4 months) I have to say the service quality is slipping below an acceptable standard. All their efforts are spent on their first or business clients so if you are going economy you can only expect the bare minimum of customer care and comfort. The entertainment system is very good but lost baggage seat comfort pre-assigning seats and being able to easily contact a helpful customer service when things do not go to plan are also part of the service I consider myself to be paying for and Etihad do not deliver on these points. Also they code share with airlines that are well below Etihad's standard its very disappointing to believe you are paying extra for a good airline only to find you've been code shared onto a second rate partner airline.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Nabil Al Atassi","United Arab Emirates","2013-08-29","Abu Dhabi - Bangkok- Abu Dhabi. B777-300ER 3x4x3 configuration. Slow check in both ways delayed take off both legs (2.5 & 1 hr). Traveled economy class food quality and choice very good average services seats not comfortable.","","","Economy","","4.0","3.0","3.0","4.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Pepper","United States","2011-08-19","LAX-Indonesia return. Trapped in an uncomfortable poorly equipped smelly plane for 18 hr journey each way. Flight attendants were inattentive and rude food was inedible seats were uncomfortable and media selections were extremely poor. I've now learnt that schedule and price alone should not have been the driving factors in my decision to try EVA.","","","Economy","","","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","H Thompson","United Kingdom","2011-08-14","LHR-BKK return. Easy check-in no problem with seating and had the seats requested. Staff very attentive onboard - they brought drinks round every 30mins. Food was good with a variety of drinks offered including alcohol. On BKK-LHR two full meals served. Inflight entertainment covered a range of options while not as comprehensive as Emirates ICE system there was a good choice of viewing.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Alexander Fairbairn","United Arab Emirates","2013-08-27","LHR-AUH EY020 24th August 2013. Even though the flight was delayed by at least half an hour as soon as we took off everything was fine. The seat was exceptional as usual and the service was spot on. The food choice wasn't as exquisite as normal but still satisfactory. The IFE was up to date and of good quality. All in all a fantastic flight.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ofelia T Cabasal","United Kingdom","2011-08-11","I bought 2 adult tickets from Manila to San Francisco. Employees helped me by looking for the cheapest fare they were professional yet friendly. Ground crew were very good. At Taiwan airport I was surprised to see all the improvements they've made.","","","Economy","","10.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Recalcati Cesare","Italy","2013-08-26","Milan-Abu Dhabi-Kuala Lumpur and return. A330/200 from Milan to Abu Dhabi and return and B777/300 for the other legs. Aircraft's in good condition and clean cabin crew very polite and friendly food and IFE good. In general I'm satisfied of this my first experience with Etihad. The only thing they must improve is the 32"" legroom: for intercontinental flights is a bit cramped and it's hard to sleep.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","J Cayzer","Germany","2013-08-26","TXL-DUS-AUH-HYD first leg with Air Berlin DUS-AUH-HYD with Etihad. Both Etihad flights were excellent comparable service to Qatar and Emirates really. FA's extremely courteous and attentive for both legs excellent IFE and seemingly very well executed landings. Only gripe is the rather inefficient process of attaining boarding passes due to the code share with Air Berlin. At first Air Berlin staff informed me something was strange about my booking and they could only check me in as far as Dusseldorf after making me wait 15 minutes they then told me they could check me in as far as Abu Dhabi. Upon arrival in Abu Dhabi had to line up again to get my boarding pass for onward flight to Hyderabad. Surely it should be possible to check passengers and their luggage through to the final destination from the point of first departure. I didn't understand the logic in that. Overall only added an extra 30-45 minutes of effort to overall flight experience though so not that bad. Would definitely recommend Etihad to anyone considering it.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Russell","United Kingdom","2011-08-04","Check in and Fast Track were both very efficient as were the cabin crews on both legs. Minor gripes are the 'Complimentary Toiletries' whose content appeared designed for young children rather than Business Class passengers and a very mediocre lounge at Bangkok. Main Meal on the return leg was rather bland but for the overall price paid was more than acceptable.","","","Business Class","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ian Suttie","United Kingdom","2011-08-04","LHR-BKK-LHR. Service good in Premium Laurel class but unfortunately the seats are only reclining and not lie-flat. I found them less than comfortable and sleep did not come easy. Food was good but butter quite frozen rather than refrigerated. Check-in at LHR fast and efficient. Check-in via fast track at BKK was even quicker. Lounges on both sites were clean and comfortable.","","","Business Class","","9.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","O Shah","United Kingdom","2013-08-18","Return flight from London - Abu Dhabi - Nairobi. The seat allocation was badly managed for flight from Nairobi to Abu Dhabi. Vegetarian food was requested at the time of booking. Instead leftovers were offered. Throughout the flights they had no record of me requesting a vegetarian menu. Cabin staff service was very slow. On one instance while food and drinks were being served it seems I was ignored and finally when I requested coffee it took a very long time to arrive and this also after a reminder.","","","Economy","","5.0","3.0","2.0","1.0","3.0","","","3.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","P Nunn","United Kingdom","2011-08-01","EVA economy LRH-BKK-LHR (B777-300). Reserved my seats online as I like to fly aisle seats called 3 days before to confirm it was all ok. On check-in no problem but as about to enter security was paged back to check in when I arrived I was told there was a problem and I would have to move seats. I told them I was not happy and they decided to upgrade me to Premium Economy but a window seat. I was not that impressed by what you get extra and did not find the seats comfy at all. Cabin crew on way out very poor. On return got the seat I had booked and cabin crew were a lot better. AVOD could be better with more recent movies to select from. Plane full both ways booked this as wanted to fly direct this time maybe I will go back to connection flights in the future.","","","Premium Economy","","6.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Henry Fabrice","Switzerland","2013-08-15","Switzerland to Singapore. Compared with Singapore Airlines it is cheaper for almost same seat and space comfort in the cabin. The service is great maybe less cabin crew but still great as they do their best for you. They are strict with safety food is good but compared to other airlines is more simple bread not so good. The down side for me was entertainment disappointed. On way back got opportunity for cheap business upgrade. Great business class. Good value for money. Great food very good service with nice crew. Seat perfect and flat. Downside again entertainment. The other downside is Abu Dhabi airport one of the most boring international hub airports I've transited. Not much too do lack of good seats. Very few opportunities to sleep. Small airport hotel always fully booked.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","L Ralte","India","2011-07-31","Taipei to Bangkok. They mentioned on their website that one has to show the credit card with which their ticket was bought and was worried about that as I had used a friends credit card and didn't carry it with me. But at Taipei check in none of those happened. The check in staff was friendly and he had even waived off my excess weight beyond the 20kg limit. Also they could through check in my entire luggages till Calcutta which was my final destionation. The flight took about 4hours wasn't eventful. Food was alright. IFE a good collection of movies/tv shows. Flight attendants looked great in their green uniforms they were attentive and helfpul.","","","Economy","","9.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Daniel Kisliakov","Australia","2013-08-13","Melbourne to London. All in all decent experience. Crew were excellent on both legs especially considering that the Abu Dhabi leg was completely full. Good entertainment system and food not bad. The major drawback is the seat pitch. Seats themselves fine but when they're crammed it affects the whole experience. Might make me consider another carrier in the future for that reason.","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","F Bouchard","Canada","2011-07-28","TPE-BKK. Inefficient boarding followed by an enjoyable flight. Flight attendants were attentive food was good and IFE was sufficient. I am 6'3 and found the seating rather cramped with uncomfortable seat cushions.","","","Economy","","7.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","G Mavrides","United Arab Emirates","2013-08-13","The seats in Pearl Business Class are unusually narrow and short as others have written. I weigh 173lbs (78kg) and am 170cm tall. The foot enclave is so narrow that I could not comfortably place both feet together. I had to sleep with one knee bent the entire time. There is simply no way an overweight or tall passenger would be able to squeeze into this seat. The IFE system is very poor in variety and choice and Etihad Airways forces their passengers to watch a 90-120 second commercial (that cannot be skipped) before every program. This is very irritating. On both fights the electrical outlet did not work and I lost battery power on my iPad before the end of each flight. Every seat on the return flight in Business Class was full and the air temperature in the cabin was at least 75 degrees (24 Celsius). My wife and I were perspiring during the entire 9 hour flight and were unable to sleep due to the hot cabin. The food was surprisingly bad. I ordered the “grass-fed fillet of beef” and my wife chose the mushroom lasagne. I returned the beef after the first bite. The mushroom lasagne was mediocre and my wife couldn't finish it. For the entire 9 hour trip we subsisted on mixed nuts and Diet Pepsi. The quality and variety of the food are considerably better on many other lower cost business class flights.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Chamberlain","United Kingdom","2011-07-27","LHR-BKK check in was easy and I had pre-booked my seat on line. Seats could be a bit bigger but I have never had any major issues. Food is ok and the service of a decent level. Wish they would be a bit more generous with alcohol but never been any issues when asked. Flight arrived about 30 mins early.","","","Economy","","7.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","A Michel","France","2013-08-12","Paris to Abu Dhabi - July 3 2013 and back on July 27 2013. Flying with Jet Airways from Paris to India we had a stop to Abu Dhabi so that the long flight was endorsed by Etihad partnership. Such a great company in economy class! We were well placed close to the window great seat comfort plane quite new great stewards service. My headphone wasn't working and the hostess gave me a new one within 5 mins with apologies. Good food and good vegetarian food. Good choice of entertainment. Flight was quiet. Cabin was not cold at all and we were glad for such good comfort.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","I Mirza","United Kingdom","2011-07-24","Flew LHR-BKK return and found them to be a good airline at a reasonable price. Business Class cabin was very roomy and did not feel at all crowded. Planes very clean and modern. Seats while not fully flat (slight angle) were comfortable and I was able to grab 4-5 hrs sleep each way. Film choices while not amazing were ok and full AVOD. Cabin crew very professional and offered very attentive service. Bar and snack area set up during flight so you can help yourself to wine beer spirits and food during the flight. My seat on the return journey did not work quickly dealt with and were moved to other seats in the cabin. Would use them again on this route as the price is very good and the service was great just make them flat beds not angled flat beds.","","","Business Class","","8.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Aran Lally","Ireland","2013-08-12","A great flight experience that can get you from to Dublin to Abu Dhabi in 7 hours 20 minutes. A great deal and the seats were pretty comfortable. Staff were sometimes annoying but good overall. However like many airlines I don't like the food but the beverages were good. I would rather starve yet hydrate. The best part was the entertainment. There were lots of movies and games and the headphones were quite comfortable. The plane I was in had new AC power ports that would activate about 2 to 3 hours into the flight and switch off just before landing. All in all it was a great experience.","","","Economy","","8.0","4.0","3.0","2.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Diaz","United Kingdom","2011-07-18","LHR-BKK. They are reluctant to offer alcohol and only offer water orange juice or apple juice in small quantities. I asked for a can of cola - flight attendant opened a can poured less than half of it into a glass put the can on her trolley and walked off. Food portions are small. Forget about requesting a seat when you book. That counts for nothing because at the end of the day check-in staff do not care about a specific seat request. Furthermore on two occasions when I managed to get the seats I requested by getting to the airport early I was hassled onboard by staff who wanted me to give up my seating so other guys could sit together. Finally why so many American movies?","","","Premium Economy","","4.0","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Phil Carey","United Kingdom","2011-07-03","LHR-BKK return in Business (Premium Laurel) Class. Full cabins on both outward and return journeys but good layout meant did not feel crowded. B777 aircraft in both cases seemed virtually brand new with comfortable seat albeit not quite managing flat-bed status. All meals of good quality served efficiently and with charm by young female crew coping well with some extensive turbulence. Check-in at both LHR and BKK was speedy and use of EVA's own lounge in BKK and the American Airlines lounge at LHR T3 made the journeys an enjoyable experience all round. Most importantly an excellent value product at £1500 for the part-flexible return ticket.","","","Business Class","","9.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Siva Kodukula","United States","2013-08-07","Chicago to Hyderabad via Abu Dhabi. My carry-on was not allowed at Chicago they claimed it was bigger than the allowed size. I took the same suitcase many times on Emirates and American Airlines and was never questioned. My option given was to check-in with $65 fee. Surprisingly I saw people board with bigger suitcases than mine. Food and entertainment is good however air hostesses are a bit rude.","","","Economy","","4.0","4.0","3.0","4.0","5.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Katie L Fallon","United Kingdom","2011-06-26","We (2 adults 2 kids) flew from LHR-BKK. The check in procedure was quick with no queues. My two complaints are the temperature on the outbound flight was absolutely freezing. No matter how hard I tried to snuggle up in the blanket I just couldn't get warm which made it quite an unpleasant flight. The second was the food. It was pretty awful. The staff were quite friendly but nothing like Singapore Airlines or Virgin. In flight entertainment was much better on the return flight. I think because we went out in May and back in June it was different. It made the return flight almost bearable. Check in in BKK was the slowest I've ever known. Quite a few of us were at the airport 4 hrs before but it didn't open until 3 hrs before and even then it was extremely slow. When checking in at LHR the desk was open well in advance of the 3 hrs. Overall EVA are ok and we flew with them as they were cheapest and my agent said they were better than Thai Airways. Maybe we'll give Thai a try next time to see for ourselves!","","","Economy","","5.0","","","","","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","B Smith","United Kingdom","2011-06-06","LHR-BKK flights on time both ways. Food not the best I have had. Great IFE on B777-300 plane new and clean. Overall I would fly with EVA again.","","","Economy","","7.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","M Goodman","Thailand","2013-08-06","Complaint about Air Berlin (Etihad's partner) Phuket-Manchester. Etihad in my opinion is very close to being a premium airline but are being seriously let down by Air Berlin who are absolutely a Budget Airline in every sense. Today (6th August) we sat in the plane on the tarmac for 2 hours at Abu Dhabi. It appeared that Air Berlin had over booked the plane. Some passengers had the same seat ticket and had to be let off. The food on Air Berlin is a joke. I had pre-ordered a vegetarian meal however there were none and the stewardess said the main meal (omelette and sausage) - I could eat that and just eat around the sausage. She then said the vegetarian option was really only for children and I could have that. It was a 'crepe' with a slice of peach. Hours old and disgusting. The food on the Etihad flight was excellent. The drinks on the Air Berlin leg were all lo-cost type drinks. The entertainment system on Air Berlin is rubbish. I absolutely will not fly with Air Berlin again and I will be complaining directly to Etihad that they are being seriously let down by their partner in this leg. I do not expect to pay a premium price for a budget airline which makes up half the leg (The Phuket to Abu Dhabi leg).","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","I Matthews","United Kingdom","2013-08-06","For the flight it was very good MAD-CDG-AUH-SYD Business return. Pity that Abu Dhabi lounge was lacking as was the staff in general. Certainly too small for flight numbers and waiting for one person to serve drinks was laughable. Would certainly never ever take a flight out of Paris again but assume that was either the handling agents or AF on the first leg/last return leg. Not enough planes as the delay on the way back due to another incoming that made another 300 people late was silly.","","","Business Class","","4.0","4.0","3.0","4.0","3.0","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Vosburgh","United States","2011-06-01","EWR-Beijing via Taipei Shanghai Hongqiao to Taipei Shongsheng and Taipei Tayouan to EWR business class. Generally a very nice trip with attentive service good food and on excellent on board entertainment. The new lounge in Taoyuan airport Terminal 2 with nice shower and food service. The transit in Taipei to Beijing is very smooth. The flight attendants polite and attentive on-demand meals were nice. The weakest link is the angled flat bed. Not comfy for a tall person - it's definitely not the same as real flat beds that most airlines now have. Cabin clean and modern. Probably use again if they can introduce new flat bed.","","","Business Class","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Howlett","Spain","2011-06-01","London Heathrow to Bangkok return. Check in staff at both ends very good. Eva Air in economy class do not cater for the tall customer - seats very uncomfortable. Staff onboard were good but never smiled. On the way out we weren't even offered a glass of water - on the way back it was better. The food was very poor but I didn't pay much for the seat. I guess they don't give that little bit extra.","","","Economy","","7.0","","","","","","","4.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","H Koh","Australia","2013-08-05","BKK-AUH-DUS MUC-AUH-SYD in business. Connecting in AUH can be a nightmare plane departed late but no communication. The seats are hard not really comfortable the service not as good as the computation is food and beverages are acceptable but honestly nothing to write home about. An overpriced product not to be recommended.","","","Business Class","","3.0","2.0","2.0","3.0","3.0","","","2.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","David Monteiro","Switzerland","2013-08-05","Flew AUH-GVA A333. The Business class product is very good and consistent from the Etihad chauffeur that picks you up at the hotel to the hard product onboard. Very good seats good choice of meals and attentive cabin crew. Only downside is the Business class lounge at AUH T3 which is a bit small.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Cullimore","United Kingdom","2011-05-30","On return from Bangkok May 27th my wife unfortunately had an accident whilst on holiday and was unable to walk unaided and was in a wheelchair however she was upgraded to business class by our insurance company as she had to have her leg in an elevated position. When we checked in at Eva Air desk the attendant told us that neither of us was upgraded through her broken English. This took a while to explain and eventually I had to telephone our insurers whilst at the check in desk to gain confirmation again for them to find our booking. They gave my wife a ticket to use in the business class lounge as only she had the upgrade but I was not allowed to accompany her even though she could not walk or look after herself so I gave the manager on duty the ticket back as they would not allow me to pay for an upgrade or wheel her into the lounge. I asked if the plane was a full flight to which she replied no. When we boarded I again asked if I could upgrade irrespective of the price and flatly told no. At one point during the flight I walked from the rear of the plane to the front into business class completely unchallenged but when I sat next to my wife in one of the many empty seats in business class I was told to return to my seat in economy class as I was upsetting the rest of the passengers. I offered to pay any price for one of the empty seats in business class and especially the two that were next to my wife. I was flatly refused and ended the entire flight separated from my wife for the 11 hours. The captain made his announcement to welcome all of us on board 9 hours into the flight. This is the first and last time I will ever fly Eva Air as I would rather pay extra to fly with any other airline as their customer service is non existent in addition to the extremely poor command of English. Equally this practice does not make commercial sense as the amount of empty seats on this flight could have been used for passengers to upgrade if they wished and therefore earning the airline extra revenue.","","","Business Class","","2.0","","","","","","","1.0","0"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","V Saxena","United Kingdom","2013-08-05","March 2013 MAN-AUH-DEL in Economy Class. While Manchester Airport staff handled things very well and Flight Attendants were very good on Manchester to Abu Dhabi segment things deteriorate once you reach Abu Dhabi Airport to catch flight to India. Extremely crowded. When boarding started for my flight to Delhi there was a staff member to selectively snatch Carry-on Luggage. They say that space is limited and you will get it at Delhi Airport. When I boarded I saw people with even bigger carry-on luggage then mine. At Delhi told my bag would be with on Luggage Belt. On return from Delhi again staff were taking carry on bags. I saw many people returning their Special Meal when it comes to our choice choices were very limited and many has run out. Between Delhi-Abu Dhabi I found staff a bit rude. Full marks to Manchester Airport to Abu Dhabi flight crew and also the staff managing Abu Dhabi Airport to Manchester flight. Unless they sort out this fiasco about carry-on bags between Delhi to Abu Dhabi I will avoid travelling with Etihad. Food is good and they give complimentary drinks.","","","Economy","","2.0","2.0","2.0","3.0","2.0","","","2.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Kevin Barrance","United Kingdom","2011-05-21","Excellent service all round. Spotless planes excellent service smiling crew could not do enough to assist. Entertainment options were adequate and food was good.","","","Business Class","","9.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","I McDonnell","United Kingdom","2011-05-19","Heathrow to Brisbane return a delight. My wife and I were treated very well on all flights. The food was excellent and nothing too much trouble. Our enforced stopover at the Monarch in Taipei was also a delight. Just one quibble perhaps it would be possible to improve the announcements from the pilot as these were practically impossible to understand due to poor English.","","","Business Class","","8.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","S Nkavoyannis","Greece","2013-08-04","For some reason First Class is not always available on the Abu Dhabi to Athens leg and so after travelling FC from MEL I had to use the Business Class Lounge. Fine - except for the fact that there was not enough room for everyone to sit down. After a long trip this is not amusing. Perhaps this lounge should be enlarged as everything else about the lounge is more than adequate. Why is it that there is no sign (a green light something!) to indicate that the toilets are empty? This would appear to be a fairly standard design detail. Very inconvenient. I have travelled on FC and BC on Etihad and am satisfied. However the real test of an airline is how it treats its Economy Class passengers. I will be checking out these comments.","","","First Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","James Kerr","United Kingdom","2011-05-15","London to Bangkok. Both flights on time good service lovely staff good entertainment lots of food and better quality than expected. Legroom/comfort good for economy. Excellent value for money. A much more pleasant 11 hour flight than we were anticipating!","","","Economy","","9.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Colin Walsh","Australia","2013-08-01","Very disappointing flight (DUB-AUH-SYD) recently. Etihad have been steadily getting poorer and this is it for us. No seat assignment on booking to the AUH-SYD (14 hour) leg. Phoned Etihad office in Dublin on several occasions who agreed to file seat request on our behalf. Online check in - no option to choose seats. Check-in in Dublin could not issue boarding passes for 2nd leg. Hour long queue in Abu Dhabi to find in 2 random B seats in the cabin for me and my wife! Give me a break. If I book same flight with VA I can assign seats for both carriers. and that is exactly what I will be doing in the future.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Francis Price","United Kingdom","2011-04-26","London to Bangkok with three young children. Good inflight entertainment very advantageous especially with children. Seat legroom respectable for economy class and EVA are good value for money. The plane was full but service and cabin crew were very good and a thoroughly enjoyable flight. Additional snacks and soft drinks available whenever we wanted them.","","","Economy","","10.0","","","","","","","4.0","1"
"etihad-airways","/airline-reviews/etihad-airways","Etihad Airways customer review","Nick Thow","New Zealand","2013-07-30","Myself my Partner and 8 year old son have just flown from Auckland to Manchester return the legs from Sydney being with Etihad. They are certainly the EasyJet/Jetstar of long haul travel and know how to cram as many seats and few toilets into their planes especially the A330s. Having said that for the price it was good being $2000NZD cheaper for the 3 of us than the similar route with Emirates and to the UK with other airlines. The flights were good times and on time the staff were friendly and our vegetarian and child's meals were fine. I would use them again if the price was right.","","","Economy","","5.0","2.0","4.0","4.0","4.0","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J DeMund","United States","2011-04-25","I have travelled EVA many times usually Premium Economy occasionally in Business and in general seats are comfy food is decent and staff is very pleasant. My complaint is about the website which is one of the worst I have ever encountered and far and away the worst airline website I have ever used. Maybe the Chinese language site works better? The English site is horrible. It took me hours to figure out and book flights. Then I couldn't select seats so I called the 800 number and was told that aisle seats were requested for me. Today 3 days before flight I got an e-mail inviting me to select seats on the website. Trying to log in using confirmation # and name (exactly as on ticket) and they couldn't find my name. Logging in with frequent flyer number and password and the system is down please try later. Please EVA upgrade the website!","","","Premium Economy","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Johnson","United Kingdom","2011-04-18","London to Bangkok return. Quality of food improved from last year. Excellent meals in both directions and a very good selection of wines and champagne. Good selection of films. I don't mind the angled seats.","","","Business Class","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Streb Lovell","Taiwan","2011-04-12","TPE-HKG in economy then Macao-TPE with upgrade to business. Only one option for lunch on the TPE-HKG route - an awful fish dish truly inedible. I don't eat fish and the flight attendant found a tasty Hindu meal for me to eat. The lesson is to not count on them for food in economy and order a Hindu meal. Flight from Macao to TPE fine. Macao business class lounge seems stuck in the 80s but that isn't EVA's fault. You can fly into Hong Kong and out of Macao on EVA or vice versa which is very convenient. I believe EVA is the only airline where this is possible.","","","Economy","","7.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Philip Rubenstein","Canada","2011-03-27","YYZ-TPE-BKK Premium Laurel. I used to be a regular on EVA but the service started deteriorating over the past two years and I switched to Star Alliance carriers. As well EVA has lost its cost advantage. The seats in Premium Laurel are probably the worst available. All of the negative comments posted are valid. There really is no reason for such an uncomfortable seat. Air Canada uses the same aircraft for its long haul flights and is able to offer full flat beds and maintain the same passenger capacity. EVA caters to Chinese clientele so its menus are typically slanted to Taiwan preferences. That being said the western food options have deteriorated in the past two years with blandness high fat content and overcooking being signatures of EVA's caterers. The cabin crew are decent and planes are clean. A major disappointment is the YYZ lounge. Yes it is close to the gate but it is basically a separate holding area with limited food and beverage options. It's worse than the local domestic Air Canada Star Alliance lounge. EVA does not have a customer service email for inquiries and the only way to access customer service is to call a ticketing office. The Toronto office was unhelpful. There is no ticket office open on the weekends and after 6pm. The other big issue with EVA is that of language skills. I do not speak Mandarin and most of EVA's ticket agents cabin crew and desk agents have very limited English skills. I still am fond of EVA but when an airline starts cutting corners my loyalty reduces. EVA is no longer special and it offers business class service that is at the same level as North American carriers not its Asian competitors.","","","Business Class","","6.0","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Michael Jensen","Portugal","2011-03-22","Amsterdam to Bangkok and back on B777-300 : out on a night flight and return on day flight. Even though the seats do not recline to a flat position for sleeping we got a good sleep. You get a large pillow plus duvet. Food and drinks fantastic. Wide choice of menu made even larger if you pre order on line before your flight. On board service is very good with good attention to your personal needs. In flight entertainment with a good choice of movies and music and high quality head sets.","","","Business Class","","10.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Sergio Zappulo","United Kingdom","2011-03-18","LHR-BKK return a lot cheaper than other non-stop flights. Flights on time new aircraft and reasonably comfortable trip. Service efficient if lacking slightly in a human touch however staff courteous and helpful. Food was a bit bland but I don't expect much more from air travel. The real negative is their strange ticket amendment policy - you cannot change the outbound date but you can change the inbound date but only after you've flown the outbound! Not sure why this is so given that they charge to change dates (which I expect from a cheap ticket) and EVA didn't seem to know either when I called them. Anyway in short it was a comfortable flight and good value for money.","","","Economy","","7.0","","","","","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Darren Sant","Australia","2011-03-09","Brisbane-Taipei-Paris Premium Laurel Class. Both flights great however more room on 777 then A330. Seat is not flat in sleep mode which was a bit of a pain however still managed some sleep. Food great on both flights. Cabin crew very friendly and came down aisle on both legs offering drinks and snacks. AVOD had sufficient choice to keep me occupied on both legs and the new lounge in Taipei is excellent and much better then Qantas lounge in Brisbane which EVA use.","","","Business Class","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Tim Scott","United Kingdom","2011-03-06","LHR-BKK return Economy. Flights on time smooth check in and departures on both legs. Staff friendly and nice enough. Got a pretty decent last minute deal with EVA. What lets them down really is the food and beverage. Seating is more comfortable in a 3x3x3 economy configuration in fairly new 777-300. Leg room not bad but glad I am not over 6 foot. IFE not bad enough choices though interface is slow and crashes regularly. Food very bland disappointing with options running out on both legs. Little in the way of snacks and beverages. In fact pouring generic cheap soft drinks into cups and serving them as popular/common brands I felt was very cheeky. Overall good service if somewhat indifferent.","","","Economy","","6.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","F Wong","Hong Kong","2011-03-06","HKG-TPE-HKG premium laurel class. The service and food quality good ambience of cabin is fine neat toilets fairly good AVOD with touch screen. Seat pitch wide and fairly comfortable although it is not properly flat - angled lie-flat does make one feel like sliding down. Staff English ability has some room for improvement but they make an effort to pamper their Biz class passengers. Airport check-in is efficient and courteous. From HKG it uses Virgin Atlantic lounge which is great. In Taipei the EVA air lounge in terminal 2 is very roomy fantastic food selections. Priority luggage handling and delivery was very efficient and prompt.","","","Business Class","","9.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Ralph Goldsen","United States","2011-03-04","I've been flying EVA for 8 years. I have been a gold card member for most of that time. The weak link in EVA is its customer service. When I have to deal with a live person and am lucky enough to get through by telephone they rarely speak English comfortably and they have the Taiwanese attitude about customers - if you don't like their policies or decisions too bad for you. I think this is getting worse. heir upgrade policies are not written in standard English and when ambiguous they are construed against the customer. My wife and I will be trying new carriers if we are able to use our many accumulated miles and clear the balance sheet with EVA.","","","Premium Economy","","8.0","","","","","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","S Dambrauskas","United Kingdom","2011-02-28","The seats were pretty comfortable decent amount of leg room. Excellent inflight entertainment with a good library of movies and TV programmes. Staff were very attentive friendly and willing to fetch many glasses of water for my pregnant wife throughout the flight. The reason I can't give EVA 10/10 is the rather low standard of main meal food. It was edible and there was quite a lot of it but it was soggy sweaty and rather tasteless. On the plus side staff regularly brought out soft drinks snacks and fruit. Overall I would highly recommend EVA to anyone flying out to Thailand as a friendly comfortable and best of all cheap airline.","","","Economy","","9.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","M Baxter","United Kingdom","2011-02-24","First time flying to Bangkok from Heathrow with Eva Air (usually go Thai but Eva was cheaper). The planes looked pretty new legroom OK in Economy and I thought the food no better or worse than other economy class offering. The seat-back screens were clear to see but the entertainment options were pretty poor. Eva make a big deal about their memory foam seats but these are the hardest seats I've ever had and made for a really uncomfortable journey! Also if you wait for the cabin crew to bring around drinks you'll be seriously dehydrated. I made sure I bought some water with me on the return journey.","","","Economy","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Wee","Canada","2011-02-17","Toronto-Taipei-Singapore return. Check-in fast and efficient. Cabin crew very pleasant and helpful. The slipper pillow and duvet were a nice touch for the flight YYZ-TPE. Entertainment system sufficient with enough movies and CDs to keep one occupied. Food was good and there was no lack of beverages. The plane and washrooms were kept very clean. The seats were not the most comfortable in the sleeping position - one feels as if one is sliding down and had to reposition every so often. I would use them again.","","","Business Class","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Louise Grant","United Kingdom","2011-01-27","LHR-BKK return. In comparison to other airlines (including Thai Airways) EVA economy class is 2-3 star at best. Temperature control in the cabin is almost non existent constantly shifting from freezing cold to very hot. Staff unhelpful and sullen food is inedible.","","","Economy","","4.0","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Badger","United Kingdom","2011-01-14","We were diverted from Heathrow to Cologne on our return flight from Bangkok on 18th December resulting in an unscheduled 3 day stay at Cologne airport. Initially after a 13 hour flight all passengers were held on Cologne runway in the plane for 3 hours without any information on what was happening. Passengers were finally taken off the plane with only hand luggage. Taiwanese passengers were dumped by the airline on Saturday night at arrivals having no visa to get into Germany. It was only until their tour guide contacted the Taiwan Embassy in Germany for intervention were they allowed through into Germany. Not a great start for a Taiwanese owned airline - Red Cross also had to help to provide beds food and drink for these people as the airline would provide nothing. A few hotel rooms were provided on the Saturday night but this was organised by Cologne airport as Eva air did not put any staff in the airport to care for passengers. As there were insufficient rooms passengers were asked to share with people they did not know and some people were left without. On Sunday a representative from Eva air arrived and provided some assistance and a hotel on Sunday night. Sunday evening was the first time in 20 hours that we were given food and drink by the airline. On Monday we were advised our departure time would be 1830. We were then delayed and held at the gate until midnight and then finally allowed to board - at 0100 on Tuesday morning we were advised by the pilot that our departure slot had changed to 0520. By 5:30 running water facility on plane was no longer available creating in sanitary conditions and at for 60 to 90 minutes the air conditioning was turned off leaving passengers to sit in the clothes they had been in for the past 3 days as no access had been made to stowed luggage. It is also important to realise that at this point several passengers who had medication in the hold were becoming ill one requiring paramedics to board the plane as they had not been given access to their luggage since departing from Bangkok or Taipei. Intervention from other passengers appeared to be the only way of helping these people. Finally at 08:40 our plane departed. Would I ever fly with Eva again? It is highly unlikely.","","","Economy","","","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Lie","United States","2011-01-02","EWR-CGK in business. Flight schedule was irritating as we had to disembark in Anchorage after 6 hours on the plane (around 6am New York time). I guess everybody was half asleep by that time. Food was terrible - quality and quantity had decline considerable over the years. Service was ok it's hard to understand stewardess that didn't really speak English properly. IFE was below standard selections are just too little especially when compared with CX or SQ. I think this is my last time flying with EVA on this route.","","","Business Class","","2.0","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","K Shaw","United Kingdom","2010-12-30","Flew elite class London to Bangkok. Staff friendly seats good - would have paid a lot more with other airlines and maybe only got slightly better food and entertainment.","","","Premium Economy","","7.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Matt Buck","Thailand","2010-12-30","BKK-TPE-YYZ. I was affected by the closure of Heathrow on December 18th. I waited patiently at check-in at Suvarnabhumi Airport until the crowds had thinned and approached a ground staff member to inquire on the status of my flight. She had originally booked me BKK-TPE-LAX-YVR but did not know I had an additional flight to YWG. Once I explained the situation she rescheduled me on a flight connecting through YYZ. BKK-TPE was in economy class service was very good and efficient. I am glad TPE reopened smoking lounges as it makes transit easier (as an aside for anyone who is wondering). TPE-YYZ flight went smoothly - many empty seats in Elite class and the service was exceptional with water and juice between meals.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Jo-Ann Shore","United Kingdom","2010-12-21","Unfortunately we have just become a victim of the Heathrow closures. Our flight was due to leave for Bangkok at 2120 on 18/12/2010. When we got to Heathrow the situation was complete chaos with the EVA Air check-in screens just advising that check-in was suspended pending the arrival of the inbound aircraft. In the meantime the EVA Air check-in staff were 'milling about' behind the counter drinking coffee and taking photos on their respective phones of the sea of human misery which confronted them. At no point did EVA Air staff behind the counter attempt to engage with the airlines customers if only to tell them that at the moment they had nothing to tell them. Eventually (after BAA had announced the closure of Heathrow) the staff decided now would be a good time to give people information. At this time BR068 on 18/12/2010 was classified as delayed. On ringing the number given to us by the check-in staff we were advised that the flight for 18/12/2010 was classified as indefinitely delayed whilst the flight for 19/12/2010 was cancelled. This was then amended to both flights being cancelled. The small concession made by EVA Air was to open their reservations office on the Sunday. However they would only deal with passengers who had booked through Eva; the remainder of passengers had to contact their travel agents which is somewhat difficult on a Sunday. I was able to talk to someone at the Eva Air Ops desk on Sunday and was advised that the airline would do nothing to help. Conversely on desperately trawling through the Web to try and salvage our holiday I noted the following on the Qatar Airways website : Qatar Airways is ensuring that customers due to depart from London Heathrow to Doha on Qatar Airways flights during 18 and 19 December are provided flight options to rebook and depart from the UK on scheduled flights from London Heathrow Terminal 4 during 20 December 2010 offering additional seat capacity as required. I will not be booking with EVA Air ever again. Their complete disdain for the customer experience has (in my view) shamed them beyond reproach.","","","Premium Economy","","","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","J Lie","United States","2010-12-19","I've been flying EVA for the past 5 years mainly EWR/SFO to CGK. The quality is declining pretty rapidly for every year I traveled. They changed the EWR lounge to a smaller lounge in which there is no real food (cup noodles and sandwich was all they have). AVOD is terrible. Service is just okay. Food is absolutely terrible.","","","Business Class","","2.0","","","","","","","1.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Alex Zeibel","Netherlands","2010-12-18","AMS-BKK. Service ok satisfied with their premium class. However very disappointed with the reservation system. My travel agent bought the ticket and I was not aware EVA already assigned terrible seat to me at that moment. I asked the lady at their desk to change the seat for me - it was not possible. Same thing on a way back from Bangkok - logged in 24 hours and not a single seat was shown as available. In the airport they smile in my face and tell me again that not possible to change the seat. We were a couple and EVA ""dumped"" us in the four seats - when I wanted to sit near the window while there was a single guy sitting on 2 seats alone on a flight back. It's totally ridiculous how they assign the seats. Very disappointing experience but EVA don't care about it.","","","Premium Economy","","2.0","","","","","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","John Gorry","United Kingdom","2010-11-27","LHR-BKK does represent good value however they have an annoying habit of blocking the best premium economy seats so that when you go to choose your seat online only middle seats are left. As an experiment I logged on at midnight last night to choose seats (when the booking window opened) and lo and behold! I rang their Customer Services in Euston to ask them why they did this and I was greeted with a snort of derision. Service is okay - just okay. Consistent in its blandness. As mentioned in other reviews alcohol is not forthcoming maybe they think that Westerners are barbarians who'll lash out if they have two glasses of wine? And the seat makes your legs go numb.","","","Premium Economy","","4.0","","","","","","","4.0","0"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Richard Berkenstat","Brazil","2010-11-25","LHR to BKK Business Class. Check-in at Heathrow quick and efficient fast track provided through security. EVA uses the American Airlines Lounge in Terminal 3 which was comfortable clean and many modern computers to use. Food and beverages in this lounge above average. The inflight entertainment was fine and food served pretty acceptable by airline standards. The flight attendants were enthusiastic polite and efficient. Lavatories on Boeing 777-300ER kept clean and stocked. Check-in at Bangkok a bit chaotic and there didn't appear to be a defined Business Class check-in desk. No fast track through security provided. EVA lounge at Bangkok was large quiet and clean food and drinks were good. The Business Class seats are not by any means the most comfortable. Arrival fast track at Heathrow provided and business class luggage came off very quickly.","","","Business Class","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Darren Yow","Singapore","2010-11-22","Singapore to Taipei return. The meals prepared were right for me. Aircraft clean and seats were neat. The staff were very friendly and safety is very good.","","","Economy","","8.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","Rob Jones","United Kingdom","2010-10-29","LHR-BKK return in Premium Laurel Class. The inflight service and food was excellent entertainment superb. The cabin crew were polite and attentive.","","","Business Class","","9.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","C Kelly","Thailand","2010-10-22","Bangkok-Taipei-Seattle roundtrip - elite class has only two restrooms and due to the configuration only one is easily accessible from each side of the plane. The movies on offer are poor. I have flown EVA for many years and see a decline in quality. My major objection is their insane credit card policy. After booking a flight on line and EVA accepting payment from the credit card company they demand the card be shown at check in. If someone else say a mother paying for a child's trip has the card or you cannot produce it you are denied. You must purchase a ticket for cash or by using another card. What nonsense.","","","Premium Economy","","5.0","","","","","","","4.0","1"
"eva-air","/airline-reviews/eva-air","EVA Air customer review","T Madsen","United Kingdom","2010-10-22","Elite class from London to Bangkok. At check-in we were told that handbag allowance was only 7kg which meant we boarded the flight with almost empty trolley bags - never a problem with Ryanair and easyjet with same bags and content. It was American Airlinescheck-in staff with their ""usual charm"". Seats comfortable however a footrest is needed as seat cuts of your blood supply to your legs used our empty trolley bag as foot rest it worked so did come into use after all. Agree with the comments regarding PA's very poor. Food was ok a mix of plastic and ceramic used for food presentation on tray. No drink round just juice on a tray and then straight into the meal service with a wine glass that takes one mouthful to finish off. We were disappointed with Elite Class - it was our first time on EVA Air and had heard good things about their Elite Class. It was not much different to BA's World Traveller Plus where you get a proper drink round first and small bottles of wine with your main meal and more movies.","","","Premium Economy","","6.0","","","","","","","4.0","1"
"far-eastern","/airline-reviews/far-eastern","Far Eastern Air Transport customer review","Claus Dirnberger","","2007-07-16","Palau-Taipei in business class. Total chaos at Palau airport: check in requires the visit of two check-in desks one for the boarding pass the other for dropping the baggage. Sounded rather complicated to me. Immigration in Palau equally chaotic - it took 35 mins to get through. Plane good (757) business class is old style with 40 inch seat pitch and minimal recline. Food OK entertainment almost not existent but the plane was clean and in good condition and announcements were made in Chinese followed by English . Given that the airline is virtually unknown internationally it was not a bad experience.","","","","","","","","","","","","","0"
"far-eastern","/airline-reviews/far-eastern","Far Eastern Air Transport customer review","M Legrand","","2007-03-20","From Jeju (Korea) to Taipei and back. I was hesitant to fly with an ""unknown"" local Taiwanese company but I have to say that I was nicely surprised the service is good and plane clean. The hostess are courteous and the planes looks internally and externally well-kept. The flight was pleasant and trouble free even with a baby. Far much better from the china eastern flight I took from Shanghai to Jeju (which was baby unfriendly). I would compare Far Eastern Air transport as Dragonair a bit more clean.","","","","","","","","","","","","","0"
"felix-airways","/airline-reviews/felix-airways","Felix Airways customer review","Numan Mousa","Jordan","2015-07-30","It was my first time in Yemen and flying Felix Airways. The flight was only 25 min, but it was enjoyable. The staff were friendly and the plane was in a good shape, in addition to a comfortable seat and a nice route.","CRJ 700","Business","Economy","Sanaa to Hodaidah","8.0","4.0","4.0","","","5.0","","5.0","1"
"felix-airways","/airline-reviews/felix-airways","Felix Airways customer review","Emil Schmid","Switzerland","2011-04-16","Sharjah via Mukhalla to Socotra and back onboard nearly full Yemeni Bombardier CRJ200 plane. Check in at Sharjah was a bit chaotic due to much luggage boarding the plane was guided by the station manager personally in Sharjah as there wasn't any seat allocation. They have an inflight magazine. During the 2-hour flight to RIY a snack was served. Crew very nice; on the return flight leaving SCT the captain even explained everything what was visible from the windows. The plane was in a good shape at least what was visible - clean and tidy.","","","Economy","","7.0","","","","","","","1.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","T Maddern","Australia","2015-07-27","My family and I flew to Fiji, SYD-NAN in July on an Airbus A330 (DQ-FJU). The aircraft decor was very pleasant, the crew were friendly and helpful and the food on board was nice. For a 4 hour flight, the aircraft was comfortable enough, but the seats are nowhere near as comfortable as those on a Qantas aircraft. The entertainment selection was quite limited also. I will most likely choose to fly with them next time we go to Fiji, but I would not travel on longer flights to Los Angeles or Hong Kong on Fiji Airways. I'd like to also point out to people connecting to the US on Fiji Airways, any drinks or duty free alcohol in your hand luggage brought from your origin will be taken off you.","A330","FamilyLeisure","Economy","SYD to NAN","8.0","3.0","4.0","4.0","2.0","3.0","1.0","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Jonathan Rao","United Kingdom","2015-04-19","On 11 April I flew FJ 391 from NAN to HKG. The flight was full and the aircraft was clean. The food was good. However my only comment is about cleanliness of the wash rooms. Every time I went to use it I had to clean and wipe the wash room and the surrounding areas with a paper towels because the previous customers had left the toilet in a filthy and disgusting state. The same situation had occurred to me on a different flight from HKG to LHR I had to perform similar task because the state of the dirty wash rooms. I am now wondering whether a written sign may be placed in the wash rooms to inform other users about the basic standard and cleanliness of wash room facilities for the other customers to use. I am sick of cleaning other peoples' mess.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Neil Dale","United Kingdom","2015-03-30","I flew flight NZ4010 taking off from Nadi 21.40 24th March 2015 to Los Angeles landing 13.25 the day after. An overnight flight. I had several young children around me during that time 3 of which were upset screaming and crying for a lot of the time. I asked a female member of the aircrew if I could have a mask and earplugs in order to try to sleep. All she did was to shrug her shoulders and say they were not available she didn't look interested couldn't have cared less and did nothing to help. Absolutely shocking.","","","Economy","","4.0","3.0","1.0","3.0","4.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Henderson Roderick","United Kingdom","2015-03-25","LAX-Nadi / Nadi-LAX. 787 seats are poor-too narrow and uncomfortable for such a long flight. Cabin Staff OK but not particularly friendly particularly in comparison with local Fijians. Once food and Beverage service is completed they disappear. Main gripe is the food- simply nowhere near good enough in this competitive market. FA really need to improve the F&B offering. Whoever suggested that breakfast should comprise a so-called omelette with all the flavour and consistency of Styrofoam accompanied by curried carrots?","","","Economy","","5.0","2.0","3.0","1.0","3.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","B Julia","Australia","2015-02-18","Fiji airways inflight services is very poor flying from Nadi to Melbourne the aircraft was really old the only entertain on the flight was the movie showing on main stream screen there was no alternative inflight entertainment such as back seat personal television or iPad which majority airliners provide these days. I have flow several budget airliners and full service airliners and they offer more meal choices and variety inflight entertainment. The meal service was so poor food was intended for people who are on diet. I have flown on their Sydney to Nadi route and the same situation their domestic connections are so disorganized and have very poor lay over and connection times if you are unable to make it from one connection to the other then you will be very disappointed. The 737 aircraft's that they use are so old if you are a frequent traveler and have been travelling for years you will be able to tell difference.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Chris Watcher","Australia","2015-02-11","FJ916 on 14 December SYD-NAN: Absolute poor and rude customer service provided at check-in in SYD. Stressed and not properly trained staff. Flight was ok although staff were very inexperienced. Most unprofessional airline I have encountered.","","","Economy","","","1.0","1.0","3.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Lani Steele","United States","2015-01-28","We flew to and from New Zealand on Dec 10 and Jan 16 on Fiji Airways. Service was competent food was palatable. We had excellent and friendly service in Auckland. The planes were reasonably comfortable especially if you got the two seats by the window. Flight attendants were friendly and as attentive as possible. Our sole problem was at the transit lounge in Fiji. While I'm assuming it's a temporary arrangement during construction it is cold depressing and a hard place to spend several hours. In addition the many repeat security searches seemed like overkill since we got off a Fiji plane were trapped in the concrete dungeon and then got on a Fji plane. Also a flight attendant on the plane from Auckland gave me a bottle of water as I de-planed which a security guard took away as we boarded our flight for LAX. Many people had bought water which was taken from them. This seems like a scam or at best a bad policy - passengers need to be warned if their drinks will be taken from them. There is plenty of room in the large dank lounge for signs to that effect. Would I fly Fiji again? Yes the flights were fine although I'd try to get a direct flight or a very short transit layover.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Wayne Jenkinson","Australia","2015-01-19","Flew SYD-Nadi-LAX on 12 Jan plane delayed by 8 hours out of Sydney meal vouchers supplied and good announcements made. I think everyone but myself was given direct flights with other airlines if travelling to LAX however I spent the day and night in the Qantas lounge. Plane was the 330 and food and FA quite good movie selection was small however was only 3.5 hour flight. A booking error in Fiji was sorted by a very helpful fellow in the lounge and the trip to LA was good. Seats are good although they are not fully vertical so I slept for several hours. Movies where up to about 12 however no real block busters. Overall apart from the delays the actual flight was good and the staff where all very friendly and helpful.","","","Business Class","","5.0","4.0","5.0","4.0","3.0","","","3.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Goru Arvind","Fiji","2015-01-14","My experience with Fiji Airways across 4 flights in 2012-2014: 1) Food is below average my vegan meal had snacks with egg in it and staff came to argue that I ordered incorrectly only to find out later that it was their error. 2) Juice is served like ration you get one at the start and one at the end. Lucky if they have some 'spares.' 3) The alert button to call staff works fine but staff snooze off at the back after putting passengers to sleep. On 2 flights people were beeping for 30-45 minutes and no one showed up. Fiji Airways staff took their own time to help. 4) Once when boarding a flight 0 crew were inside the plane to help with directions and luggage. Crew entered 15 minutes after everyone sat down.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","B May","Australia","2014-11-20","Flew Sydney to LAX via Nadi in Business. The A330 was very nice. Food and drinks very good (better Gin than Qantas business class!) All four flights were on time. The arrival time into LAX was in the afternoon. I liked this more than early in the day. Evening flight was also good coming home. No jetlag either way! Would choose again.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Cliff Lee","United States","2014-11-20","Fiji Airlines changed our lay over in Los Angles (returning from New Zealand) from several hours to two days. We found this out only after confirming our flight in Fiji. Nadi airport in Fiji was depressing with two restaurants with poor food.","","","Economy","","","3.0","4.0","2.0","3.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Grigg","New Zealand","2014-11-11","I was somewhat nervous flying with this airline because of many bad reviews. However I had a good experience with them flying AKL-NAD NAD-LAX and return. There was a delay on the NAD-LAX flight of approx. an hour but I still had ample time to make my onward connection. My other flights were on time or even early. One thing that might have caught some people out was an earlier than normal check-in time for LAX-NAD (5pm for a 9.30pm flight) although this was sign-posted at the airport in the early afternoon. Boarding commenced an hour prior to take-off presumably because of a full flight. The inflight service was fine on all legs. The attendants were friendly and attentive. Food ranged from just average to good the better meals were on the return leg of the journey. The downside of this route to LAX is the long layovers. Not much to do in Fiji's transit lounge.","","","Economy","","7.0","5.0","4.0","3.0","4.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Michael","Australia","2014-10-31","Used Fiji Airways as it was part of package - never again. SYD to NAN on 737 was ok food below average cabin crew would never get a job in one of the Fiji resorts. Return flight NAN to SYD - 15 minutes prior to boarding they announced that due to fuel/weather conditions 50 bags have been removed from the plane. This left the whole passenger list wondering if they were affected. On arrival at Sydney only 1 of my 4 bags made it home. Only 1 person left to deal with this mess and she was from a handling agent no direct rep from Fiji airways present. I will never fly Fiji Airways again by choice.","","","Economy","","2.0","3.0","2.0","1.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","James Hever","United Kingdom","2014-10-22","We were booked to fly on October 15 at 6.30am to Fiji. When we arrived to check in at Sydney airport at 5.00am we learned the flight was cancelled and a replacement could not be arranged for 12 hours. The excuse given was bad weather in Sydney the night before. We were to leave on the 19th October and had paid extra to book seats etc and when we arrive to check in at 07.30 for our 09.00 flight we were told the flight was oversold and that there were no seats available. About 8 other passengers were told the same thing. The Fiji representative refused to meet us and sent messages via the check in staff who are not employees of the airline. Virgin Australia came to our rescue.","","","Economy","","","3.0","3.0","2.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Frances Smith","Australia","2014-10-12","Was very disappointed from the start. Was sent a text at 2.20pm stating flight changed to 5.45 the next morning. As I was on my way from Brisbane to Melbourne to catch this flight I had to find somewhere to stay for the night. The flight was then delayed again till 6.30am. The service is nothing great. But sitting watching a movie in a small screen above the seats 3 row in front is disappointing. On the trip back my seat did not recline. On the upside the food was beautiful. I will not be travelling with Fifi Airways again.","","","Economy","","3.0","2.0","3.0","4.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","W Anstey","Australia","2014-10-08","Economy from BNE-NAN then Biz NAN-LAX. Fly with Fiji alot and are very rarely disappointed. Both flights were good and the tidy up with the lounge in NAN has improved it as well. Flew home Biz with Qantas and their food was nowhere near as good as Fiji's. We have never had a problem with any of the cabin staff. Will be using them again in February and look forward to it.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D Myer","Australia","2014-09-14","Sydney - Nadi outbound Aug 14 return Sept 14. Very happy with both flights. Departed on time and both arrived slightly early. Outbound was A330 inbound 737. Both planes clean and efficient. Service was fine friendly but not in-your-face (others may see this as distant). Food was fine - pasta with chicken coleslaw and a cake I was happy with it. A330 is the new plane with in-seat screens for entertainment and a 2-4-2 config. Entertainment selection was fine - a few movies and TV shows and decent range of music. Kids' programs unavailable on our flight (unfortunately). 737 has overhead screens with single film offering (not suitable for under 10s). Price comparable to Virgin's no-frills offering service was far better.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Norris Will","Australia","2014-09-14","We flew SYD-NADI 21 Aug 2014 on B737/800. Check in was efficient. As we were running late after a hold up going though security we had to rush through duty free and find our way to the gate. All the way to the end. We had to run as they announcing gate close time in 5 mins. We made it with another couple who just flown in from London via Dubai. We left promptly at 6.30am. Breakfast was slow in being served but it was tasty and hot. Coffee was good too but was slow in coming. Crew were nice and offered all the passengers Fiji beer prior to our arrival at Nadi. Entertainment is from drop down screens for movies. Music channels have a good selection. Our luggage was off in quickly and we were out of arrivals in about 30 mins to wait for party from NZ.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","H Brown","New Zealand","2014-09-14","I flew from Auckland to Nadi on FJ410 and back a week later on FJ411 both flights were on the new Airbus A330. On the way over the food was terrible Udon noodles next so some pieces of chicken it was the worst airline food I have ever had. The flight on the way back put me off Fiji Airlines the pilot seemed to try to take off to soon and but the noise of the aircraft back on the ground before trying to take off again about 5 seconds later. The food on the way back was marginality better but only just edible. The entertainment system was ok some of the settings were ""unavailable for this flight"" there were about 10 movies and 10 TV shows to chose from at least half of these were Indian and a few were Chinese but most were in English. The landing back at Auckland was fast but smooth and was the only point on this flight. The attendants were always nice and cheerful. All up only fly with this airline if you want to think you are going to die from lack of oxygen when the air conditioning unit starts making sounds.","","","Economy","","2.0","3.0","4.0","1.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J Reynold","Vanuatu","2014-09-06","I recently had to fly from Port Vila to Suva for work. Fiji Airways has recently purchased some new ATR planes for these shorter-leg routes. The problem is these planes don't have enough storage capacity to fit everyone's luggage if the flight is full. On the Vila-Suva leg the passengers weren't told that all of our luggage had been offloaded and left in Vila until some time after we arrived in Suva and stood around waiting in the baggage claim area. The customer service was pretty much non-existent and it took 2 days to get our bags. The return flight to Vila the following Sunday used the same airplane with the same result. It's now been 3 days and no word about our luggage. It's not lost; they know exactly where it is but they won't send it to us or contact us on its status. No FA staff met us in Vila and have been ignoring repeated emails. Avoid Fiji Airways if you can!","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Gerson","United States","2014-09-01","Recently I traveled LAX-NAN-SYD and return and I must say I was very pleasantly surprised! This airline is rated 3 stars but should be higher. I traveled in business class and wasn't sure what to expect reading less than kind reviews but I was very happy with the service. The seat was very comfortable for sleeping and the FA's were very kind and pleasant. the meals were fine and the lavatories were kept clean through out the flight. There is a mandatory layover in Nadi for 3+ hours in each direction but the lounge is pleasant enough though rudimentary.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Damian Young","Australia","2015-07-31","I flew from Helsinki to Singapore, about a 12 hour flight. They brought us a meal when we took off and it was the smallest airline meal I have had. The next meal came around about 8 hours later. The only other thing I got in the 8 hours between meals was half a cup of water. This was the first time that I've been on a plane where my knees touched the seat in front of me. I even had to have them out on an angle. I was so glad to get on a Qantas flight in Singapore which was so much better in every way. If you fly with this airline take extra food or you will go hungry and be prepared to be squashed in like a can of sardines.","","Solo Leisure","Economy","Helsinki to Singapore","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Elizabeth Stuart","New Zealand","2014-08-14","Christchurch to Fiji FJ451 and left Christchurch on 2nd August 2014 left Fiji for Christchurch on 9th August 2014. I found that Fiji Airways were pretty good. Plenty of leg room. Helpful flight attendants. The food wasn't so good but plane food is renowned to be bad! I would definitely fly with them again.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Hottola Petri","Finland","2014-08-11","On transit in Nadi my name was not on the passenger list even though I had a ticket. According to a Fiji Airways representative this was normal: the communication between their central reservations and the airport could be better. Our flight to Honiara was aborted over Vanuatu and we returned to Nadi where Port Vila passengers were told to leave the plane and the rest of us were informed that we would have direct flight to Honiara. This departed three-and-half hours later. Two hours were spent matching the boarding passes with passenger lists. We arrived in Honiara at night after a six hour delay. The once-in-a-week return flight Honiara - Nadi was cancelled. There would have been alternative connections with empty seats e.g. Honiara - Port Moresby - Nadi for passengers such as myself who had a Fiji Airways connection to LAX but we were left stranded there without re- routing help or information. I never saw a Fiji Airways representative after the problems surfaced. Personally I managed to buy a Virgin Australia seat to Brisbane at a local travel agency a visa to Australia at the airport and book transit accommodation in the Internet connecting with my Nadi - LAX flight the next day just on time. In Nadi not even a single apology was heard. The next time I will spend a little more for a more reliable service and skip Fiji altogether instead of risking a need to by a second ticket to reach my destination.","","","Economy","","","3.0","3.0","2.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Martin","Australia","2014-08-06","Enjoyed on time and very pleasant flight Sydney to Nadi. Attentive staff who stayed circulating and not disappearing after meal service like many others.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Jonathan Prime","United Kingdom","2015-07-28","Finnair should really consider whether they are offering Business Class as the standards do not match other airlines, Finnair Business Class is more like Premium Economy. Flight to Helsinki from Manchester and the return were nothing like one would normaly expect from Business Class. Seats uncomfortable, average food but reasonable wine. On the flight from Helsinki to Manchester all passengers, except myself, in ""Business"" were given clean, bagged blankets. When I asked for one to use as padding I was handed a used, dirty, unbagged blanket retrieved from the Economy section! Flight to BKK was perhaps the most uncomfortable so called lie flat that I have ever experienced, more like a lie at 3 different angles bed. Food was again average, wine selection good. Air quality in the cabin was poor, very stuffy for several hours. Cabin could also have done with a good clean and toilet facilities are cramped. I have flown Economy in more comfort and felt better on arrival. So, the saying that you get what you pay for has never been more appropriate - but calling this Business Class is misleading and bordering on deceitful.","","Business","Business Class","Manchester to Bangkok","2.0","1.0","2.0","2.0","1.0","3.0","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Graham Hendry","Australia","2015-07-26","Hong Kong to Helsinki. Boarding was delayed by 30 minutes but we were not given any reason for the delay at the time. We were kept on the plane sitting on the tarmac at the terminal for the next 4.5 hours! The excuse we were given by the Finnair flight deck at the time was that Hong Kong traffic control could not give clearance because the Indian Prime Minister was visiting China and was flying home! We were not permitted to get off the aircraft with our child even though we firmly requested this. If we had known about this unfolding situation we would have refused to board the plane in the first place. Finally after four hours the cockpit announced that the air quality had deteriorated so much that passengers were permitted to disembark. Ten minutes later they announced that they had clearance for take off, and everyone had to rush back on. We missed our connecting flight, and then were transferred to a bus and driven across the airport to board another flight in the bitter cold three hours later. On the way home we were delayed again by almost an hour and were at risk of missing our connecting flight. Up to 40 passengers on various flights were affected. The flight deck on all our Finnair flights gave minimal, unfriendly information, and the food on the route to Singapore was awful and the cabin crew did nothing for our child. We noticed later that the legroom on the code share QANTAS flight home was noticeably greater. We couldn’t wait to get off the Finnair plane in Singapore and will never fly with them again.","A340-300","FamilyLeisure","Economy","Hong Kong to Helsinki","1.0","1.0","2.0","1.0","3.0","1.0","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","H Kaaber","United Kingdom","2014-08-03","Flew SYD-NAN and return leg ten days later. Flights were punctual on both legs planes clean seats comfortable service very friendly and decent food. IFE was perfectly adequate for a 4 hour flight. Would happily use Fiji Airways again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","K Butler","Australia","2014-07-27","Very disappointed. Our trip from Sydney to Nadi was cancelled from a 6.30am departure to an 11.55am departure so lost 1/2 a day at the resort and our return flight was brought forward from a 6.30pm departure to a 9am departure which meant in total of our 7 day holiday was reduced to 5.5 days - not good enough. Unfortunately I have already booked and paid for a trip later this year and my return flight has already been changed to an earlier morning departure reducing that trip by one day can only hope they don't change the departure time from Sydney but not holding my breath. Would not recommend Fiji Airways to anyone.","","","Economy","","","3.0","4.0","4.0","3.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","G Cotterill","Australia","2014-07-17","Just back from a trip to Fiji. The only sour point of the entire trip was Fiji Airways. Like everyone else we bumped into our flight was changed. For us we were not notified of this change until we were in Fiji We lost half a day of our holiday because of this. In fact we had to fly another airline home (I give virgin Australia 10 out of 10). I will not fly Fiji Air again. Poor customer service bad food poor online tools and an old plane!","","","Economy","","","2.0","0.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2015-07-10","LHR-HEL was last part of my trip to South Africa. I had British Airways tickets but this flight was unfortunaly operated by Finnair. Sad to see how down the airline I have loved has gone. Aircraft was new and nice, seat pitch good and flight attendants very nice except one unfriendly steward. Free blueberry juice, water and coffee/tea offered. All other soft drinks and snacks for purchase. Like a low cost carrier but prices are different. You maybe don't need a food in three hours flight. Point is that you don't feel anymore with Finnair that it's quality airline. And my flight with BA from Helsinki to London was so much better. BA should not sell tickets to Finnair flights, service concept is so different. Also that took too long to sell food and drinks. There was during almost all flight trolleys on the aisle and was very difficult to visit restroom. Frustrating maybe to the cabin crew too. ","A321","Solo Leisure","Economy","London to Helsinki","2.0","4.0","2.0","1.0","2.0","2.0","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","E T L Yang","Singapore","2015-07-02","I had some reservations with the comments previously made by those who had flown Finnair. However the competitive pricing and perfect routing SIN - BUD via HEL then TXL - SIN via HEL made me try them for the first time. I must say, it was quite good. The flights were on time, the A340 planes form SIN - HEL though aging were fairly well kept. Service, though not as slick as QR or SQ, was attentive and more relaxed. No complaints. The seat was comfortable but not a flat bed. IFE adequate and food was good. Excellent lamb dish out of HEL. Of course they don't serve gourmet coffee or tea, but overall, no complaints. The HEL lounge for the international flights side was good with vintage wines and good quality supper food. Very good showers and Helsinki Airport is very easy to navigate. The lounge on the European and domestic side was a little crowded and the snacks spartan. I would fly them again to Europe or even to the Eastern USA if the pricing is competitive.","A340","Couple Leisure","Business Class","Singapore to Budapest via Helsinki","7.0","3.0","4.0","4.0","3.0","3.0","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Andrew Mowbray","Australia","2014-06-09","When attempting to fly back from Apia (Samoa) to Sydney via Nadi Fiji Airways moved the Apia-Nadi flight from 5.30am in the morning to 6.30pm. This meant I could not make the Nadi-Sydney connecting flight. There were no seats Nadi-Sydney the following day. At no point was I contacted by Fiji Airways. I approached the ground staff in Brisbane (where I departed from) and in Nadi. I didn't get any assistance let alone an apology. Gave up in the end and flew home with Virgin.","","","Economy","","1.0","3.0","3.0","2.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Brian Crawford-Greene","United States","2014-05-21","I was booked on a flight LAX to Nan FJ11 13th May. I booked a flight from Chicago to LAX on United as I was not sure what day I was going to travel. I was informed when I arrived in O'Hare that all flights had been cancelled but flights were being opened up and it looked like all would be well although less than the three hours. I called Fiji Airways to give them a heads up. I was informed it was the weather that caused the problem however then learned it was a fire in one of the main traffic towers. Again I called and informed Fiji Airways what was transpiring and that my flight was getting me in later. Finally we started to board and I called and said that I was going to miss the flight - this was a good 4 hours before FJ811 was due to take off. I was told that the fare was to be $120 for the change plus the change in fare which came to a total of $350. While I was giving my credit card information I was cut off. I immediately called back as I was in line to board and was then informed the fare was now $780. I do not know what sort of scam that was in motion but I am disgusted at the manner that the transaction occurred and feel I should be compensated back to the $350. A change of one day cannot be almost a full fare. I called numerous times to say I was going to be late and was accepting the change in price but to go to double in a matter of 2 minutes is contemptible and it would appear on the surface a way to extract more money due to duress. Very very disappointed in your airline.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Walsh","Australia","2015-07-01","Leg from SYD to Singapore was a codeshare flight with Qantas. Excellent service, great choice of movies, food good. Flight arrived early which made connection easier considering 15 min walk to gate. Had booked economy plus on Finnair leg. What a joke, don't book seats 22c,d,e or f you have an offset screen due to only being three seats in row in front. Screens were in two end seats of row in front which meant you were viewing at an angle if in two middle seats. End seats both had pull up screens which meant that because of the need to angle screen it was shining in my eyes which was very annoying when trying to sleep on the 12 hour flight. My screen kept shutting down every couple of minutes so I gave up. Staff were pleasant but overall the seats were uncomfortable, I should have saved my money and not gone economy plus. I have to fly back to Australia from London on Finnair, hope the experience is better.","A330","Couple Leisure","Premium Economy","Sydney to Budapest via Helsinki","5.0","1.0","3.0","2.0","1.0","3.0","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Sharon Hnatiuk","Canada","2014-04-15","Sitting here at the Sofitel (April 16th) in Denauru after Fiji Airways cancelled our return trip tomorrow to a day later. With that new schedule now they are wanting us to move for one night to another hotel. We are arriving a day later home plus with the new itinerary of our connecting flights have added an 10 hour wait in LA. Not fun. The least they could do is leave us here in this resort as we are being disrupted quite enough.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Ritter Stefan","Germany","2014-03-26","NAN (Nadi) to LAX (Los Angeles) on 24 Mar 2014. Very pleasant experience. Reassuring new A330-200 aircraft professional crew efficient and helpful ground staff. Flight was delayed and rescheduled to next early morning: transparent communication swift providing of transport accommodation and food in Nadi as well as in Los Angeles. Would recommend Fiji Airways over other airliners in the Pacific region.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Ed Roggeveen","New Zealand","2015-07-01","Arrived at the airport and printed our boarding passes. Lucky we managed to change our seats as we were all booked in separate rows (including our 3 year old). Joined the end of a very long queue for baggage drop. Only 2 counters open and after about 40 minutes they realised they weren't going to get everyone done before the flight left so opened another one. No time to do anything then before we went to the gate. Boarding was announced and then one of the two staff disappeared so we waited for 10 minutes for him to come back. They let us on first as we were travelling with a toddler which is the only positive of this flight. They needn't have bothered though as departure time came and went. No announcements before finally got one 15 minutes after due to leave to say we would be leaving in 10 minutes. 20 minutes before landing we finally got offered a drink. At baggage claim our bags were not on the belt. We were making an onward connection to Kittila the next day and for some reason our bags had been checked through. We didn't ask for this, nor were we asked if we wanted this. Waited for our bags to be retrieved from the ""bag hotel"". Finally got out of the airport about 2 hours after we should have. I'm giving them 1 point for the priority boarding with the toddler.","A320","FamilyLeisure","Economy","Copenhagen to Helsinki","1.0","3.0","1.0","1.0","","1.0","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Puhakka","Finland","2015-06-25","Overall pretty good experience on flights HEL-YYZ-HEL. Outbound flight left slightly late but arrived 15 min early but return flight left an hour late due to overbooking and missing passengers as we were told. Due to overbooking of economy class, business class was full on return flight. It seems to me that upgrades were not given to Finnair plus tier or oneworld tier members but on a random basis. There should be a system that honors frequens fliers over the others. I know this is one thing that irritates most for higher Finnair plus tier members, and Finnair is losing these customers. Seats are full-flat but slightly narrow for sleeping. Nice pillow and good duvet and both were clean on both flights. Service was good, as it should be in business class. On return flight service was even better due to purser's efforts to deliver more personal service. Extra credit for that. Food was better for outbound flight. The main course was pretty good for airline meals. The dessert selection is Finnair's weak point for sure. There's an ice cream which are tiny prepacked cups of Häagen-Dazs or Macarons for example. Entertainment system has been upgraded and selection is better but still lacking behind of many airlines. Why can't there be a separate bus for business class passangers when there's a bus gate arrival in HEL?","A330-300","Solo Leisure","Business Class","Helsinki to Toronto","8.0","4.0","4.0","3.0","3.0","4.0","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Vladan Kovacevic","Sweden","2015-06-17","You get value for your money. Crew are professional. However, Finnair should try to invest some money into some features, otherwise it will just be another company out there. Seats are very uncomfortable and I usually use a pillow as a back support. Food is terrible, I should have taken some with me. From Helsinki to Stockholm they offered us drinks only (no snacks)! Entertainment is average. Selection of movies to choose from was not great. System froze when I tried to play some games, they had to restart the system to get it working. I don't like Helsinki airport either. They maximized space for restaurants, while passengers are left with a limited number of seats. That leaves a mass of people standing in the way. Both times I ended up almost running through airport trying to get there in time. I don't know what was going on, but I entered three toilets and all were full. Also, if I went through security check in Tokyo, do I need to go through same thing in Helsinki too? All an all, I will skip Finnair if I don't have direct flight. They are getting some new airplanes, so things might change soon.","A340, A319, A321","Solo Leisure","Economy","Stockholm to Tokyo via Helsinki","6.0","2.0","5.0","1.0","3.0","3.0","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Amita Prasad","United States","2014-03-18","I used Fiji Airways to travel from Los Angeles to Nadi on flight number FJ811 on December 31 2013. After we checked in and were waiting to board the plane the Gate number was changed and we were given another Gate number to go to. Once there the Supervisor announced that the flight was being delayed and kept announcing that every 30 minutes. Later that night we were told the flight was cancelled and was not going to fly at all due to maintenance. We requested that we be re-routed via Australia or New Zealand so we could arrive into Nadi on time but nothing was done to help us. After waiting for hours at the Airport Fiji Airways arranged hotel accommodation for us. Later they provided a taxi and we arrived at the hotel at 2.30am. Our baggage was already checked in and we did not have any clothes on us. Back at the airport we were told to go to the gate and our names will be called if there was space in the plane. To our surprise they fitted all passengers from December 31 and January 1st on one plane. Therefore they combined the passengers of December 31 and January 1 on that one plane which flew on January 1st.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Michael Hoffmann","Qatar","2014-02-21","Personnel very kind. Food ok and seat comfort great. The long flight from Hong Kong to Nadi was a pleasure. Drinks were served all the time. Checking my baggage through to final destination with another airline was absolutely no problem.","","","Business Class","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M James","United States","2014-02-13","Flew BNE-NAN as part of a longer itinerary in business. I wasn't provided with an express pass in BNE for exit immigration when I checked in though I barged my way through when they saw the biz class ticket. The ordinary line was 150 deep. The Qantas lounge in BNE used by FJ leaves something to be desired for an int'l biz lounge but it's adequate. The cabin condition on the 737 was worn. Service was excellent. The salmon in my lunch was rather desiccated from overcooking. Wines ok good spirit selection. Dessert was delicious and simple: a strawberry mousse cake. Would recommend.","","","Business Class","","7.0","3.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Hans Andersen","Norway","2015-06-15","OSL-HEL-BKK in Economy class. As a previous regular customer for more than 10 years with Finnair flying Europe - Asia I think its sad that Finnair have fallen to this level. Non existent service, food better not served and a entertainment system out dated. I understand the competition is tough in the skies, but with the cost saving regulations seen on this airline and aircraft its better for the customer that the airline park their aircrafts at a scrap yard.","A340-300","Solo Leisure","Economy","Oslo to Bangkok via Helsinki","3.0","2.0","1.0","1.0","1.0","2.0","1.0","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Bryan de Souza","Australia","2015-06-12","We booked our flights after reading several reviews on this airline. Flew with code share partners Cathay Pacific from SYD to HKG and then Finnair to LHR. And return with last leg via SIN with BA. Overall Finnair was the best with great service notwithstanding the aircraft on the onward flight was old but very comfortable. Connections were very easy and all flights ran on schedule. Will definitely fly with them again. ","","Couple Leisure","Business Class","","8.0","4.0","5.0","5.0","2.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Mickey Asgar","United States","2014-02-05","Flew FJ from LAX to SYD via NAN LAX-NAN was on a A330-200 the plane condition was good and clean still had the new plane smell the seats were comfortable even it was angled flat the meal and the service was good and was able to get 6-7 hours of sleep. We had 5 hour layover in NAN as we arrived at 4am every shop and lounge was closed until after 6am. The lounge condition at NAN was OK at best. Originally was booked on a A332 from Fiji to Sydney but noticed that they have switched equipment to B738 was looking forward to stretch out on flat bed seats and watch couple of movies on the 4 hour journey but unfortunately had to put up with regular recliner seats and provided tablet to watch the movie the service and the flight crew were excellent.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Frochter","Australia","2014-02-03","29th Dec 2013 Sydney-Nadi-LAX then return on 29th Jan 2014 with 3 other family members. Very pleasantly surprised-all cabin staff on all 4 flights very friendly and polite. I asked for a hot tea during cold drink service and it was brought to me as soon as service had finished. Sydney-Nadi boarded 10mins late but managed to leave only 2 mins late and all flights arrived 30 mins early. Nadi was longest transfer as only 1 person on desk. The food varied from ok to really good. It is airline food in Economy Class and Fiji Airways is not your top end Airline. Flight from Nadi-LAX left at 9.40pm so we had a small roll with vegetable patty served as snack but a large breakfast of scrambled eggs grilled veggies fruit muffin yoghurt juice and a breakfast bar. On return trip was prawn cocktail beef and rice fruit juice chocolate bar and scone. Both large meals were very tasty and vegetarian rolls also had a great flavour. Water was on offer regularly during flights. My only negative was that I had requested Vegetarian Meals for all 4 of us however this information did not get through. On trip to LAX there was a vegetarian option (although not booked) however on return flight there wasn't. The planes were new which was a bonus and seating although a little uncomfortable at times was probably more to do with being on a long flight than anything else. It felt no different to the 5hr flight Sydney to Perth on Qantas. Toilets were exceptionally clean at all stages of all flights. We went with Fijian Airways mainly due to cost. I was more than happy with the service and happy friendly nature of the cabin staff.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","T Moeller","Hong Kong","2015-06-06","We flew HKG-HEL-FRA in economy comfort and return in economy at emergency exit. Both flights had great legroom in economy comfort we had 21A and C (first row) and more then 1m legroom in from of us! Never had more legroom on any other airline. The price you pay for economy comfort is absolutely worth doing. Seats are normal economy seats but the legroom and the small amenity kit and the noise canceling headset are good. The food was good and the entertainment was fair. Screen size was ok and the service was also good. The check-in went smoothly. The aircraft's (A340 HKG-HEL and HEL-HKG A319 HEL-FRA E190 FRA-HEL) were all very clean and seats were comfortable. All flights were on time. We were bit concerned about our transfer time of 50min on our return flight in Helsinki. Finnair mentioned on the phone that there will be no problems to reach the connecting flight to HKG and they were right we managed to arrive at the gate in only 15 min. Helsinki is a great and easy airport for transfer and Finnair give the best value for money. I can definitely recommend Finnair over Cathay Pacific between HKG and FRA. Cathay is way to expensive for what they offer compared to Finnair. I am a frequent traveller on Cathay Pacific and oneworld but for sure I will use Finnair in the future to fly between HKG to FRA.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","G Nicholas","United Kingdom","2015-06-06","AY840 LHR-HEL Business Class and AY81 HEL-SIN Economy. The first leg from Heathrow to Helsinki on their intra- European Business Class product was flawless. The aircraft used was a modern Airbus A320. From start to finish every aspect of the journey was top class. Finnair shares the Business Class lounge at Heathrow Terminal 3 with its Oneworld partner Cathay Pacific. The lounge was comfortable with a decent offering of food and a generous offering of alcoholic spirits wine and beer. Boarding was announced in the lounge and by the time I arrived at the gate most passengers had boarded and there was no long queue. No hassle from check in to boarding. Finnair ground crew were brilliant! Flight departed on time. Intra-European Business Class uses the same seats as in economy but with the middle row empty for more space and privacy. The flight attendant in charge of the Business cabin was very attentive and went above and beyond to make passengers comfortable. Dinner was served efficiently although there was only one meal option for Business Class. It was rather odd to find a curry being served in Business Class on an intra-European flight but overall the smoked meats and champagne compensated for this. The crew accommodated passengers who could not eat curry by allowing them to choose meals from the Economy menu. A fine selection of liquors along with coffee and tea service followed dinner. The crew kept refreshing drinks throughout. Arrived in Helsinki on time. Used to flying on Finnair intra-European economy product where it feels more like a budget carrier so it was very refreshing to have such high quality service on their Business Class product. AY 81 HEL-SIN Economy: Had a 2.5 hour layover at Helsinki and used their non-Schengen lounge. It was spacious with light food and snacks and an extensive range of alcoholic and soft drinks. The lounge got a bit crowded after 10 pm with several high capacity flights departing for the Far East at the same time. Could not get an upgrade on this sector. Aircraft used was the ex-Air France Airbus A340-300 (OH-LQG) with its wonderfully dated interior which always brings back fond memories of the 1990s and early 2000s. I've flown on this an OH-LQF many times before and contrary to other reviews I find this aircraft to be up to par. IFC worked properly and there was a decent selection of movies and television shows to keep me occupied on the 11.5 hour flight. The cabin crew were not Finnish but were mostly from Singapore as I came to learn. They were highly attentive and professional always coming around the with water throughout. Meals were a lot better than previously experienced. Seat was very comfortable and the flight arrived in SIN way ahead of schedule. For the amount paid for this flight I got excellent value for money.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Dominic Gingras","Canada","2015-07-09","Used this airline for the first time June 19 for a flight between Subang airport and Kota Bharu. The staff on-board were friendly and I couldn't believe they served a snack and drinks for a 1 hour flight. The only negative point was that the back of my seat wouldn't stay in an upright position and would slowly recline back. Other than that, I was happy with my choice of airline.","ATR-72","Couple Leisure","Economy","Subang to Kota Bharu","9.0","3.0","5.0","4.0","","4.0","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","F Dafono","United Kingdom","2014-01-30","We booked our holiday's return flight trips to Fiji with Qantas airline. The route from London to Sydney was superb. Unfortunately Qantas have code shared with Fiji Airways and the trip from Sydney-Nadi-Sydney was operated by the Fiji Airways newest fleet. There's nothing good to say about the flight crew airline and services. The plane may be new but the inflight entertainment wasn't working properly and was told to pay if my family wanted to watch movies! There's no option when it comes to food. The only option including kids was a horrible wrap stuffed with scrambled eggs/chicken/tuna. The flight attendant looked disinterested and almost unwilling to help most of the time. Overall I personally wouldn't recommend Fiji Airways to anyone travelling to Fiji in the future.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Miller","Australia","2014-01-28","Nadi to Melbourne. Flight was on time however there were multiple problems with the flight. Service staff was rude. They never handed out headsets so there were movies on but you couldn't hear them. I did ask an attendant for a headset but she said it would be a while because she had to serve everyone food and then she'd be able to bring it to me. Well I never did get the headset. The food is awful. Nobody expects great food on a plane but what they serve is just a small bun with some sort of nondescript patty coleslaw juice and a biscuit. Lastly we travelled with small children and they do not let people with small children board first. They also call people from certain rows and then just let anyone from any row board so it is a real free-for-all in terms of getting on the plane. Improve the service and the food and this airline could be considerably better.","","","Economy","","3.0","4.0","1.0","1.0","1.0","","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","R Wibisono","New Zealand","2014-01-17","Flew AKL-Nadi-LAX-Nadi-AKL in December 2013 and January 2014. Excellent service. Very nice clean and fresh cabin. Always on time (on the dot). Will definitely fly with Fiji Airways (Air Pacific) again in the future.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Friese Uwe","Germany","2015-06-01","Singapore - Helsinki - Munich on 22nd May. Airbus A340. Although it is one of the longest long haul night flights the business class was the old style. (No flat bed only angled). The entertainment program was poor (mostly old movies) and no entertainment program was available on board. The screen were very old and small size. Other airlines such as Emirates or Qatar offer a much better value for the money. In my point of view it is just a 3 Star airline and not a 4 Star.","","","Business Class","","3.0","2.0","4.0","4.0","2.0","","","2.0","0"
"firefly","/airline-reviews/firefly","Firefly customer review","M Boehm","Australia","2015-02-06","13/1/2015 Firefly from Penang to Krabi. On time with boarding with little fuss. Soya or fruit juice and peanuts were refreshments offered which was enough for the short flight. Great to connect so easily between the two points of Penang and Krabi.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","A Mclean","Australia","2014-01-14","Air Pacific now Fiji Air went from Melbourne - Nadi return over Christmas. The plane took off on time with the new cabin fit out on the Airbus the seats recline flat with lots of space the screen in fixed position with an easy use remote control. Food And Drinks excellent without having to ask. The check-in areas at both ends very good as well.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Kozak","Australia","2014-01-13","LAX-NAN-BNE. Check in at LAX efficient and friendly. Boarding and departure smooth and punctual. The cabin crew were polite and efficient. The airbus still had that brand new feel about it. The personal IFE worked well though the selection was limited. The two meals served LAX to NAN were actually pretty good. Regrettably the seat width and pitch seemed the most constricted I had ever experienced in an economy class on any airline. After two hours in the air I was very uncomfortable and eventually just being there was something like torture. I was glad when we landed at Nadi and I had a chance to get off the plane. The flight from NAN to BNE was on a rather dated 737 but the seats were wider with more legroom. Unfortunately the uncomfortable seating conditions on the airbus preclude me from ever flying with this airline again no matter how cheap.","","","Economy","","4.0","1.0","4.0","4.0","3.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","H Yaacob","Singapore","2015-05-11","SIN-HEL-AMS. HEL sector was operated by a refurbished A343. Seats were fairly comfortable with sufficient legroom and width (I'm a 5'10 for your reference). IFE selection was nothing special but had a good spread of films and TV shows to keep one entertained for 11 hours. Muslim meal consisted of local Singapore food which was alright. My main complaint would be the lack of beverage service throughout the flight. Attendants came out sporadically offering cups of water. Security and passport control in HEL took 15 mins. AMS departure was delayed for 40 mins. Explanations were only given prior to boarding which I felt was unprofessional. Irritatingly it seemed as if there was no effort to speed up the boarding process to make up for lost time. Flight was operated on a new A321. Felt like a low-cost carrier as there were no amenities whatsoever except for free water and juices on this 2.5 hour flight. CDG-HEL-SIN. HEL sector operated by an A321 with no flight amenities again. Flight departed on time and the connection in HEL was very quick. SIN sector operated on a refurbished A343 and was similar to the outbound flight. However the flight was delayed by 1 hour due to broken ground equipment. Updates were given by the captain which was nice. Food was extremely bland. The muslim meal consisted of the same dish for both dinner and breakfast. Overall the experience was nothing to shout about. Finnair got the job done at a significantly lower price. However the delayed flights on both journeys and the no-frills intra-Europe flights may make me hesitant to fly with them again as they were not that much cheaper. Nonetheless if you are on a tight budget I would recommend Finnair.","","","Economy","","6.0","4.0","3.0","2.0","4.0","","","3.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","G Butler","Australia","2014-10-08","Love this airline! 20kg baggage included. We got to airport early and were able to change to earlier flight no problems. Snacks and drink provided on plane and loveliest staff both on ground and onboard. Very nice new clean and spacious plane. Wish more airlines were like these guys!","","","Economy","","10.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Philip Elliott","Australia","2014-07-31","We flew from Singapore to Subang on 24th July. Everything was fine! The flight was on time. Everyone boards a bus from a ground level departure gate at Changi. That gate area is air-conditioned and comfortable. There is a toilet there if you need it. Onboard you are served a drink and peanuts or a cake. Before you know it you are flying over KLIA and then over to Subang. That is a small terminal perfectly situated for people staying in Shah Alam Subang PJ  Bangsar or KL Sentral areas. We stayed in Bangsar and got a taxi voucher in the airport for RM 30. I also bought a sim card there. So though small it has all you need to get you on your way. By the way the duty free shop in the terminal has some good prices!","","","Economy","","10.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Adlam","United States","2014-01-13","Nadi-LAX. Business. Return evening flight back to States from Fiji. Fiji Airways performed to the great standard flying down here a weeks ago. Full cabin with children in business but very well behaved. Service was prompt and friendly as crew tried to give us as much time to sleep. Meals very good and seat was comfortable enabling 6 hours sleep which is great. I don't get that on BA club world. The angled flat sit is very good as I am not a fan of this seat at all. Breakfast wake was very cool with passengers lightly woken up which was a great touch. Will fly FA back to south pacific Australia and NZ again.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Don Campbell","New Zealand","2014-01-09","Booked to LAX out of AKL Dec 21 2013. Flight overbooked so many hours wait for an Air NZ flight. Return flight on Dec 31 didn't eventuate due to a breakdown. Over 6 hours spent in a remote departure area with few announcements and not even a coffee. Sent to a hotel with no bags and not even a toothbrush provided. Finally caught Air NZ flight 24 hours later.","","","Economy","","","0.0","0.0","0.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Tossell","Australia","2014-01-09","MEL - Nadi and Nadi - HNL via Christmas Island. Booking-in in Melbourne was easy and we had no trouble changing to exit row seats with the very helpful air Fiji staff. Had a 12 hour layover between flights once in Nadi so needed to clear the airport which again was easy. Booking back in at Nadi airport was terrible. Only one counter open initially serving the business class passengers. Economy customers were booked in very slowly - we were 6th in the queue and it took us 45 minutes to get through. Flight was smooth although the air pocket we hit certainly woke everyone up. There was an hour layover in Kiribati on Christmas Island 5 hours into the leg to Honolulu. Worst experience we've ever had on a flight. Had to disembark and take all of our carry on. We were shuffled into what could be described as an animal holding pen which was at least out into the fresh air. We then had to be 'processed' in the most disgusting old building I've ever been in. Bags searched manually men had a hand held scanner waved over them and women got patted down. We were then herded into what could only be described as a chicken coup - the front door was locked and those lucky enough to get a seat had a good view out through the chicken wire window. Was very grateful it was only 30 deg outside as there was no fan and no air-conditioning - oh and the septic toilets joined onto the room so you can imagine the smell.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Anthony Williams","United Kingdom","2015-05-11","BKK-MAN. Flight delayed leaving BKK. No reason given. Missed connection in HEL. Given no assistance. Had to make my way to non - Schengen desk. Crowded and one assistant. Eventually put on flight to LHR and then to MAN. I am a frequent flyer with this outfit. No apology given and no written response to my complaint. Food was dreadfu  seats uncomfortable and staff less than helpful. Security at HEL were downright rude. I have flown several times in business with them. Never again.","","","Business Class","","","1.0","2.0","1.0","1.0","","","1.0","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Agnes Nguyen","France","2014-06-08","I flew with two friends on Firefly from Penang to Kota Bharu. The service on board was excellent: welcoming staff and a light snack (cookies) and drink. This is a good airline and I do highly recommend. A snack with a drink were serving during a 50"" flight. Bravo and please go on with a dedicated customer service!","","","Economy","","10.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Abdul Halim Hamzah","Malaysia","2014-04-23","Flight Subang to Penang on 20th April was on time and crew were friendly even though flight was full. The last flight I took before this departed early in the morning and it was a rush about 6-7 flights departing with around 5 mins gap. The airport needs to add more gates and improve signage to the aircraft. Firefly staff did the best they could and even managed a quick smile. The latest flight took place mid morning and it was not as hectic on departure as the early morning one. Departure from Penang was ok gate was far from the counters and one level down but the aircraft is right in front of the gate! If you are travelling ex-Penang don't go to the gate too early as there is absolutely nothing down there. Prices seem to be lower than before. I remember thinking that the fares were high when I flew them last year but the last few trips were around the $100 (ringgit not USD) mark which is OK.","","","Economy","","9.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Adlam","United States","2013-12-29","LAX-NADI. Business. What a great change this airline has made with fantastic crew superb planes and great food. The new A330 is a dream as are the seats one of the best angle flat I have slept on and got 6 hours sleep. The seat is incredibly comfortable. The cabin looks spacious. The crew are great and charming with nothing being a problem. Everything was delivered on a tray with a smile and bedding pulled out after dinner. Amazing surf and turf with good NZ wines breakfast was filling and delicious. We now have another Fiji Airways to AKL. Although the TV screens are large the film selection could be a little more current although not shabby. The overall performance is somewhat better than the Australian and New Zealand airlines. Would fly them again.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","V Segran","Australia","2013-12-25","SYD-NAN-SYD. Price was approx 40% higher then other airline due to inflight entertainment/meal. Entertainment was Ok. Would have been better with sound. Meal was smaller than the kids meal chicken curry and rice. One of the worst crew I've ever seen in my 35 years of travelling. Jetstar Virgin Australia is 100% better.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","George Leach","United Kingdom","2015-05-05","Osaka to Helsinki - the flight was overbooked and I was fortunate enough to be upgraded to business class. I would not be able to afford it normally so I was delighted! The highlight was the seat itself and the sense of personal space it created. The crew were attentive and courteous and seemed to respond promptly when I saw other passengers using their call buttons. It feels bad to complain about anything when I was getting a free upgrade but in the interests of objectivity and honest feedback I would have to say that the food was surprisingly bad. If I had paid full fair I would have felt very let down. The menu looked promising but the dishes did not fulfil that promise. The Japanese options looked better than the more European ones I chose: pasta so overcooked it was to hard to chew tough dry meat overheated rice welded to the dish minimal salad general blandness unappetising presentation. Looking around the cabin the mainly Japanese customers looked happy with their choices!","","","Business Class","","9.0","5.0","4.0","1.0","3.0","","","3.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","John Vermeulen","Netherlands","2014-04-19","In 2008 we flew from Penang to Langkawi and were overall satisfied with the flight (short delay). So in December 2013 we decided to book again for a flight from Bangkok to Kota Bharu. In January they called to switch the dates of our flight because the Monday flight was cancelled. In April they called again to cancel the flight destination because of the political situation in Bangkok. This seems a bit strange to me since other airlines still fly out of Bangkok. I think it's more economical reasons. Now I have to wait 30 days to get my money back and book a flight through KL that is almost three times as expensive. So beware before you book with them.","","","Economy","","5.0","","","","","","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Ford","Australia","2013-11-25","MEL-NAN-MEL. Booked to fly out Saturday midday. FJ cancelled this flight and moved us to Friday night. 737-800 island of gau. Packed in sardines. Flight was delayed so much that ended up leaving just before 10 am SAT. New crew had to be called in. Seats were old uncomfortable dirty and falling apart. Food was ok. Crew not seen. Flight back was packed. Lady was throwing up during boarding and went through tonnes of sick bags. They ended up giving her a large garbage bag. Toilets would not lock. The next person in line would have to hold the door shut a sign said ""fix in BNE"". Plane was quarantined in MEL. Crew not seen. MEL-NAN 763 due for retirement next month. Still had lots of life left. BIZ half full mini economy cabin packed main cabin only had 15 people. Could stretch out easily. Food was chicken covered in avocado and rice served with salad chips and a bread roll. Plane was clean. Flight back was packed. Left on time. Food was just brown slop with a bone in it and rice. Blankets not clean nor was the plane. Entertainment poor crew not seen. Very disappointing.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Iles","Australia","2013-11-22","Flew Melbourne to Nadi return in 2012 both legs delayed 1 hr. No reason given. Food I edible and service friendly but poor. Did same trip in August 2013 business class. Flight 2.5 hrs delayed with no warning. Sitting at the airport in Melbourne with three very small children until 2 am was awful. Plane downgraded to 737 from 747. No kids meals. Despite having 4 out of 8 business class seats we did not get a meal choice. No individual televisions except bright overhead ones that kept our kids awake the whole flight. Who needs TV at 4 am? Luggage lost. Flight back delayed 2 hrs but no communication. I can honestly say this airline is a disgrace. Would never fly them again.","","","Business Class","","","1.0","2.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Cook Martin","Finland","2015-04-27","Trip BKK-HEL. Economy extra seating major disappointment: same seats as economy and very little extra legroom an inch or max two. You'd need a tape measure to see the difference! Very different from some other airlines with economy extra class. The main problem was that my first row econ extra seat selected and paid for a long time before the flight got reassigned during web check in (""Selected seat cannot be confirmed"") and the new seat was a regular economy one! It took an expensive phone call to sort this out and some firmness as the Finnair service just wanted to give me another phone number to call and get rid of me. Finally my original seat was back but the lesson learnt is pay attention or Finnair might have a surprise for you!","","","Economy","","4.0","0.0","2.0","3.0","3.0","","","3.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","Sonja van Reede","South Sudan","2013-12-02","Flew Fly540 from Juba to Nairobi and back. The aircraft's used were not from Fly540's own fleet but chartered. They were very old and dirty one smelt extremely bad. Thankfully nothing happened but I did not feel safe and I will not fly them again.","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Afni Adnan","Malaysia","2013-08-21","SZB-Subang-Penang return trip: Superb trips clean aircraft on time. Flight attendants were very helpful and appreciate the light refreshments which were factored into the bill. The trip back was even better because we were given the very front seats at no extra cost. I was travelling with my parents who are senior citizens and the ground staff were very alert and upon looking at the I.Cs I gave her at the check in counter she quickly asked if they needed help getting to the aircraft. When I said they were very fit she double checked if they were okay being seated right in front because they had 'to walk a bit further' in a plane which is actually very small. I found it a bit amusing but the politeness and concern is what matter most. Will definitely fly again. The fact that it is based in Subang is also a bonus point for me.","","","Economy","","9.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","A Clarke","Australia","2013-11-05","SYD-LAX-SYD. Traveled on their 747 - the plane was in appalling condition. My wife was 5 months pregnant and her tray table had to be held up with a cushion TV did not work on any of our 3 seats (row 65 - but spoke to a lot of other people and their TV's did not work either) - food not fit for economy! Staff were pleasant enough but plane was falling apart cosmetically and because they retire the 747's in November no effort is made to make the journey more comfortable and no apology or compensation for putting up with such low standards. We requested to change to the newer planes hard enough to entertain a 3 year old for 17 hours but we booked as they said they had personal screens. Would help if they worked. I was very polite on the phone and asked if they could make this date change to travel on the Airbus a few days later and they said not without a high date change fee per person! Would never recommend them to anyone.","","","Economy","","","1.0","3.0","1.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Tubman","Australia","2013-10-25","SYD-NAN 22 Sept 2013 early afternoon on FJ910 4 hours in transit lounge at NAN then straight onto FJ 810 on the airbus. Returned Tues 8 Oct 2013 FJ 811. Bags: Only allowed 1 bag as to check in anymore would cost 120 usd each - no notification on ticket or booking ref about this. Water: security take all your water off you even water purchased in transit lounge but sadly apart from a drink with so called meal there was no more water offered on LAX to Fiji flight. Food: would hardly feed it to my dog. Entertainment: if you get a seat that the wires work to the earphones you have done well. Speaker above us screamed some hideous noise for about a minute every 20 or so minutes for the whole trip and even though aircraft sat on tarmac during transit no repair was done so from Fiji to SYD same very loud screeching occurred. Legroom: new airbus had less room by far than what should be offered on a 10 hour leg 747 was better but still poor. Do not fly with them if you have the option!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Skye","Australia","2013-10-02","Flew from LAX to NAN then to SYD. TVs and radio don't work for me or the 2 people next to me. The seat did not lie back. Did not get a choice in meal and could not eat the main which was given. Did not even get offered a drink from NAN to SYD. Cabin crew disinterested. And during the change over at NAN airport the staff were very rude searching all my carry on emptying everything and just leaving it so I had to re pack. I will not fly with them again!","","","Economy","","1.0","1.0","2.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Gillian Gilbert","United Kingdom","2015-04-24","Flights 2/4/2015 AY834 AY69 AY5005. Return 12/4/2015 flights AY5004 AY82 and AY5905. I will never fly with Finnair again. I have flown to Australia many times and I can honestly say Finnair is definitely the worst flying experience I have had. Through the alliance we also flew with Qantas and BA and what a difference it may to our trip. On the return trip the 11 hour flight was in a Finnair plane that was so old it had ashtrays. The inflight entertainment was laughable and the food awful. We went for the vegetarian option and for some reason all through the flights it was served first and as we were second to last row and we were not given the non veggie option we presumed they had not catered for us. Well that apparently wasn't the case and I was told off by the air stewardess. During the sleep time I had to take my medication and as there was a tray of snacks I presumed that I could take a biscuit as I had to take it with food well the look I got and I then noticed the snacks were removed to obviously make a point. Not only was the trip back very tiring but also a horrible experience. Some of the staff had attitude and their uniforms were worse than some of those worn in supermarkets.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Marcus Nyberg","Sweden","2015-04-17","Stockholm - Helsinki - Tokyo return. We paid a bit extra to sit in the Economy Extra zone. It was well worth the money to get some more legroom and the noise-canceling headphones were very nice. However there is some room for improvement when it comes to the new headrests. The service was alright although on the outbound journey they had two meat options for dinner and nothing else. And the new entertainment system is a great improvement but the movie selection could perhaps be a bit larger. Nevertheless it was a very comfortable trip according to the schedule.","","","Economy","","8.0","3.0","4.0","2.0","4.0","","","4.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","Geoffrey Reid","Canada","2013-11-04","Flew Fly540 from Zanzibar to Mombasa and Mombasa to Nairobi. Overall the service was prompt and efficient. For a ""budget airline"" they gave much better service than some of the other airlines we flew on in Africa.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Loo Sheau Ming","Malaysia","2013-07-11","Flew last week from Subang to Singapore. Return flight from Singapore was delayed 2 hours. Today I am travelling from Subang to Singapore on flight FY3515. Flight delayed again for 1 hour. Reason given by desk staff was delay with arrival from Singapore. It is worse than a low cost airline but the price is not low cost. Expensive yet terrible service.","","","Economy","","","","","","","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Krys Paszkiewicz","Australia","2013-09-22","Booked a flight via Qantas website so expected quality of a full flight airline which is code shared with Qantas. Bitterly disappointed MEL-NAN-MEL - 5.5 hour flight is extremely uncomfortable - even the new A330 has the most uncomfortable seats I have ever experienced. Food on a previous Jetstar flight to Hawaii was far superior to the chicken burger (mini) and mushy salad (mini). The flight to NAN was the coldest I have ever experienced. Entertainment was at a cost (except for one movie and three TV programs) - even music was at a cost. Staff were pleasant but not interested - so different to the resort staff and other tourist staff in Fiji. The airline has made a lot of the change of name and change of uniform - a change of value for money as a full priced airline is in order. Will not be going back to Fiji as am not prepared to fly Fiji Air again - looking for a more appropriate Qantas choice.","","","Economy","","","1.0","0.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","John Kennedy","Australia","2013-09-15","Recently flew Nadi to HNL 9 Sep FJ853 and I thought it was a very impressive service. Excellent food wine customer service. I will defiantly fly again on next trip to Hawaii.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tan Yong Kuan","India","2015-04-16","DEL-HEL-DEL. A lower than budget experience for a higher than budget price. This is the second time I am flying this route with Finnair. The only positives are that the flight arrives on time. The IFE is virtually non existent. My IFE screen was not working properly and kept getting jammed even after rebooting it twice so I just resorted to looking out of the window for 7hrs. On the way back the IFE was working but had very limited movies to showcase out of which most are very old. The food is bland. On the way to Helsinki I asked for the non veg meal which supposedly had run out even though I was seated in row 22 which is relatively in front for economy class. Same was the story on the return flight. I am a Singaporean who lives in India and know that contrary to popular belief most Indians do consume meat. On the flight most people were asking for meat and told that it was not available. I request carriers to discard the stereotype and provide meat dishes on flights to India. The meal was quite bland and inedible.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","3.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","Joel Chudleigh","Japan","2013-05-09","Accra to Kumasi in Ghana with Fly540Africa in February whilst on a business trip in Ghana. I have flown low cost airlines in Europe before so had pretty low expectations. However - I found that booking a flight was easy via their website and also staff were friendly and helpful. It was a short flight so no food to comment on the seats were pretty comfortable and although I am admittedly not very tall there was a comfortable amount of leg room. I would not hesitate to use Fly540 Africa again.","","","Economy","","8.0","3.0","5.0","0.0","3.0","","","5.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","S Grigoriev","Australia","2013-04-28","USM-PEN. Quick check in was able to use the Bangkok Airways ""lounge"" in the airport free wifi drinks and cookies. Flight just over an hour in an ATR-72 turboprop looked fairly new seats comfortable enough for such a short flight. Bumpy ride due to thunderstorms in the area pilots did a good job flying around them as a result arrived slightly late. Overall good service. Would fly with them again.","","","Economy","","8.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Grace Apple","Australia","2013-07-24","Flight Nadi to Brisbane 23 July A330 delayed due to female cabin crew running late. At least we had an update once she was located at the airport entrance. Food was really bad gooey substance squashed inside softish bun crew consuming something completely different (don't blame them) probably business class version. Cabin crew generally disinterested. Plane circulating over Brisbane Gold Coast repeatedly for around 45min until permitted to land.","","","Economy","","1.0","4.0","2.0","1.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J Kerin","Australia","2013-07-14","MEL-NAN-MEL on 7/7/13 and 13/7/13. After waiting to check-in for an hour we were told there was no room on the flight and another flight would be organized for us just check-in at the Qantas desk at 6am. We went to Qantas at 4.30am and they had had no information from Air Pacific. Qantas staff were excellent and booked us on a Qantas flight to Auckland and then Air Pacific/Fiji Airways to Nadi. Some passengers had been warned about the lack of seats and others including ourselves had not. Return flight was on an old run down 747 IFE didn't work tray table broken terrible food in the infamous box and staff not overly interested. Again they were asking passengers at Nadi to delay their flight (offering accommodation and food).","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","E Emina","Finland","2015-04-14","I was flying Helsinki-Frankfurt-Helsinki. Considering I paid a high price for it I got absolutely no value for it. To me most of low-cost airlines have better service- no snacks only coffee or blueberry juice for 2.5hr flight. Entertainment doesn't exist legroom was poor and I felt like I overpaid it big time. Definitely never flying with Finnair again.","","","Premium Economy","","4.0","4.0","4.0","1.0","1.0","","","2.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","Julia Ant","Belgium","2012-11-19","Used Fly540.com to fly from Zanzibar to Mombasa in June 2012. Flight departed even before schedule as soon as everyone was aboard. The plane was almost empty maybe about 10-15 passengers. The arrival was also about 30 minutes earlier then expected. Plane was an older Bombardier. We were served with a bottle of drinking water upon boarding. Service was friendly. The flight was truly short and not much to comment on it. Should I need to travel within Africa once again I'll take Fly540 without hesitation.","","","Economy","","8.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Suhail Kazim","United Arab Emirates","2013-02-21","Recently flew SIN-SZB (Subang) for the first time on Firefly. Excellent choice of timings and departure is from Terminal 2 Changi. Comfortable flight in a propeller plane with a snack of nuts or muffin with juice or soya milk served. The best part is arriving at Subang and in 15 mins after landing I was in the taxi to KL with my luggage. The journey also took only 25 mins to downtown - a far cry from KLIA. Would really use it anytime on this sector.","","","Economy","","9.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","S Jones","Australia","2012-12-06","A great airline for local travel - their flights from Subang mean a 20-30 min cab ride from central KL rather than going to the main airport terminal. Flew SZB to PEN - short flight but the cabin crew were there with a snack. Left perfectly on time.","","","Economy","","8.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Kumar","Australia","2013-07-07","Nadi - Melbourne - 15/06/2013 and 06/072013. All Melbourne flights delayed due to operational issues. This seems to be normal for Fiji Airways you turn up to the airport stand in the line for 45 minutes and get told the flight is delayed. Staff are rude for the reason that the travelers are frustrated with lack of information. Somehow the airline knows that they will not make the flights and fail to inform its customers. Melbourne to Nadi flights have been affected on the two dates mentioned.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Elvin Kishore","","2013-06-30","Nadi to Auckland on 8th May. The New A330 jets seems to speak a lot about Air Pacific's effort to improve customer service and value for money. No problem with check-in and flight was on time. IFE was also not bad for a 3hr flight. Seat was comfortable with enough room. However should improve in providing proper inflight meal. Friendly staff with slimes always. Would surely fly with them next time.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","H Mung","United Kingdom","2015-04-12","HEL-NRT economy class. Very little legroom uncomfortable seats awful food. I find their European flights OK but really void for long-haul. And that's with what looked like a pretty new plane. You had to pay for snacks. Staff were very good though.","","","Economy","","2.0","1.0","4.0","1.0","3.0","","","1.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","M Ikenye","Kenya","2012-09-18","I flew with fly540 from to Nairobi to Eldoret and back to Nairobi and the service was great. From the flight to the cabin crew. Highly recommended. Timing for departure and arrival to the minute.","","","Economy","","9.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Marcus Boehm","Australia","2012-08-20","10/8/12 I flew SZB to PEN. It was a short and pleasant flight there was a snack and refreshments served at no cost cabin staff were pleasant and attention was paid to other passengers storing their bags appropriately. SZB was an easy point of departure the airport being simple and easy to manage there was a slight delay in take off and passengers were informed of proceedings.","","","Economy","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Mohammed Gother","United Kingdom","2015-07-30","Checked in online, it was simple at the airport - straight to security 30 mins before departure. Long time since I have been on a Turbo Prop, it was noisy but only a 45 min flight. Seat comfortable enough, did not try food or drink, on disembarking passengers were offered boiled sweets which was a nice touch. Overall I was impressed and all for a fraction of the cost of a train fare.","","Solo Leisure","Economy","LBA to SOU","8.0","4.0","3.0","","","3.0","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","V Nguyen","Australia","2013-06-26","Nadi-Sydney return on A330. Plane delayed due to mechanical fault. Captain said it would take a few minutes but instead we were 1 hour late. Food terrible service average. Very disappointed with this trip.","","","Economy","","1.0","3.0","2.0","1.0","3.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J Tobin","New Zealand","2013-06-25","NZ - Nadi - NZ. Food was terrible on both flights. Pay for up to date entertainment on full fare flight - not on! Check in at Nadi 6 counters open only 3 staffed and telling us flight will be closed and over 100 passengers will be left behind. Flight to Sydney had 11 counters open. Flying again with AP in a few months with children already paid or would not be flying with them again.","","","Economy","","2.0","3.0","4.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","K Rotjanapun","Sweden","2015-03-20","My flight was from Bangkok to Helsinki. Using Finnair was the worst experience as the airplane was old and dirty. The blanket wasn't sealed in the plastic bag so you could never know if it was cleaned or not. The headset was missing at my seat. Food was very disgusting and bad quality. Entertainment was very limited with less than 20 movies to select as well as series. The staff at the check in point in Thailand were not friendly or helpful. However staff onboard were just fine and did a great job. My verdict is that I will never fly with Finnair again.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","W Pechler","Netherlands","2012-09-04","Flew Nairobi - Mombasa on September 2nd 2012. Supposed to leave at 12h eventually left at 15h when new plane from Mogadishu Somalia arrived to take us to our destination. The scheduled plane was damaged so badly it couldn't be repaired in time. Weren't clearly notified of the delay half an hour after the scheduled boarding time a woman told us there was a two hour delay 'at least' but nothing over the microphone on the speakers we had to tell the others. Later on new information was only given when asked they didn't take any initiative. Did all get two free sandwiches and a drink of choice though with a value of about 500 shillings which isn't too bad considering the flight cost about 2500 shillings each. Flight itself was okay bit bumpy but could be due to the borrowed old F28-4000 flight attendants were nice the cookies are disgusting but the free water on board is nice. In the end I'm glad my layover on Mombasa was 7 hours and the delay didn't make me miss my flight.","","","Economy","","6.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","J Ashiblie","Malaysia","2012-08-02","AOR-SZB on FY2171/01AUG with the ATR72-500. On time departure with a smooth flight along the way. For the short duration of one hour the FA served very light snacks - peanuts & mini apple with drinks. Before we know it it was already time to land. Definitely the #1 choice for domestic flights when you get their promo fares.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","K Martin","Netherlands","2015-07-30","Flybe cancelled our flight from Manchester back to Amsterdam, due to a storm warning on the Amsterdam side. A very sensible idea, but KLM had already cancelled their flights the night before. Ours was cancelled at the gate - meaning we had already gone through the rigmarole of passport control, and baggage check. Then we had to de-process, then wait 3hours + until transfers and a re-booking to Birmingham were confirmed. This could have been so much easier Flybe! Cancelling the previous day would have saved us, the airport staff, and the airline so much time, energy, money - and frustration!","","Business","Economy","Birmingham to Amsterdam","2.0","2.0","3.0","1.0","1.0","1.0","1.0","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","R Kumar","Australia","2013-06-23","Brisbane - Nadi - Brisbane on their brand new A330. Check in was a breeze. Flight left on time. A330 aircraft was clean and crew friendly. IFE had limited choices but enough for the 3.5 hour flight. Only let down was the food. On the way back was the same A330. Flight delayed 40 mins due to issues with the cargo hold. Food was a major let down once again. IFE had to pay to watch which doesn't make sense for a full service airline. Would only fly Air Pacific if fares were cheap again.","","","Economy","","1.0","3.0","4.0","1.0","1.0","","","5.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Aaron Eisenberg","Australia","2013-06-11","Sydney to Nadi June 7th on the brand new A330-200 (first time in use from SYD). What can I say they overtaken any European or US airline even Qantas (which code-share on these flights). Specious seats best legroom a full service airline can offer. Food was surprisingly very good. Free alcoholic beverages. Personal IFE on demand with the latest movies. A quick and good service. Always with a smile. I ask for vegi meal on board and immediately after take off received one. It seems they have made 180 degrees change for their new branding. I flew a lot with many airlines around the world and I'm not easily giving away complements. Except for the screaming Aussie kids which really not the airline fault the all experience was very good. Nadi to Sydney on 737-800. Not with personal IFE but again specious seats good service and food and landing on time. Incomparable to the no frills Virgin Australia or Jetstar.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2015-03-18","CPH-HEL. Airbus320. I had one day trip to Copenhagen and upgraded return flight to business with Finnair points. Nice lounge in CPH. Flight was Saturday night and there was very cozy atmosphere in the cabin. Tasty food nice cutlery and charming flight attendants.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2015-03-18","HEL-CPH. Aircraft A320. Very nice morning flight yesterday. I had exit seat nice legroom. Complimentary coffee tea still water and blueberry juice. I didn't like that juice when tasted it first time one week ago but now it was tasty. Snacks for sale. 1h 30 min flights it's totally okay. Prices just very expensive. One very small sandwich six euros. Cabin crew excellent joking with passengers.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","3.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","Jens Sunesen","Denmark","2012-08-07","Zanzibar to Nairobi with a stopover at Mombasa (with immigration). All in all a good flight. No delays and we even got our luggage when we arrived. I cannot figure out why they get so poor reviews. During the flight we got orange juice water and biscuits (do you expect to get anything from a budget airline). The only strange thing was the hand-written boarding cards but that's just another dimension to the African experience.","","","Economy","","8.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","D Bond","United States","2012-08-01","Flew KUA-SIN. Short flight competently managed. We were charged heavily for overweight baggage; 20 kg over for two people; the fee was as much as one ticket. Check in staff and flight crew were friendly and helpful. The ATR turboprop used was as comfortable as expected but this 185 cm passenger asked for the exit row (row 1) after boarding.","","","Economy","","7.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","P Ang","Singapore","2012-07-09","SIN-SZB on ATR twin-prop. I got auto-selected for row 11 but decided I wanted a quieter seat and so went to 1D. Flight left late. I'm not sure but perhaps it was because of a heavy thunder storm and arrived late by 10 mins. Boarding was fast and there was a choice of muffin or peanuts guava or mango juice. Flight was reasonably smooth. Luggage came out quickly enough although being 1D means being last at the immigration queue. My hotel was 20 mins away - 45 mins from KLIA - so this was a good fight for me.","","","Economy","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Ollie Watts","United Kingdom","2015-07-29","Was visiting Newcastle University so the easiest way was for me to fly there and back in one day. Booked 3 months in advance and the flights were very costly, £120 return for me and my mother. Considering Flybe are predominantly a regional airline this shocked me. We were on the basic hand baggage fare. Flight left Southampton 20 minutes late but made up time on arrival. Never flown Flybe or a Dash 8 aircraft before, and boy are they noisy little things for a propeller aircraft. Crew were ok, better on the return evening flight. Aircraft old and dirty. Very uncomfortable seats. However, the pilots on both flights provided regular updates. Flybe may be cheaper than BA on this route but overall they are far too expensive for the type of airline they are. It is for their prices and cabin crew service I wouldn't fly them again. ","Dash 8 Q400","FamilyLeisure","Economy","Southampton to Newcastle","2.0","1.0","2.0","1.0","","2.0","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","N George","Australia","2013-05-30","Flew Brisbane to Nadi 2 weeks ago. Flight cancelled due to operational reasons 4 hours before departure. This was a midnight flight so operational reasons means not enough passengers. Had to pay out of our own pocket an extra nights accommodation. Awful customer service.","","","Economy","","1.0","4.0","4.0","1.0","3.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","N Angco","United States","2013-05-28","Flew in on business class 2 weeks ago and the staff were exceptionally friendly. I was offered food and drinks several times and the menu was quite satisfactory and had a lot of variety. They even placed the table mats for you I felt very pampered. The seats were very comfortable and there was a lot of room in the cabin. I didn't actually get to finish any in-flight entertainment because I slept for 8 hours straight.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","B Klug","Germany","2011-09-07","MBA-WIL and NBO-MBA. Old Dash 8-100 on both flights with limited comfort - but okay for the 1 hr flight. Service on both legs consisted of 2 dry biscuits and cold drinks. Crew okay but disappeared immediately after servicing the few passengers. Return flight was delayed 4 hrs with nearly no information.","","","Economy","","2.0","","","","","","","4.0","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Elisa Stepancic","Australia","2012-06-04","The flight was excellent service by flight attendants was wonderful with nice warm friendly staff serving a free light snack and drink. Flying to Koh Samui was the easier way to get to Samui straight from Subang airport in KL to Samui Island in less than 2hours. I would highly recommend Firefly airlines to all as they do fly to many more destination around Malaysia and beyond.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Robert Walker","United Kingdom","2015-07-27","First time in years on turbo prop and first time flying Flybe. No real problems, seat ok, sat in 7c and the legroom was not bad at all for a small aircraft. Only problem is the toilet, I am 6 feet, so not the biggest, and it was far too small for comfort and almost impossible to turn around in to wash your hands. Crew fine, no entertainment, food prices fair, both flights on time.","","Couple Leisure","Economy","NCL-SOU ","6.0","4.0","4.0","4.0","","4.0","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Tony Sloan","Ireland","2015-07-26","Yet another disaster with Flybe yesterday. Was supposed to fly at 11.40 and eventually flew out out at 16.30. Nearly 5 hours delayed and my weekend ruined. Thanks again Flybe seems to be a habit with you guys.","","Business","Economy","Liverpool to Belfast","2.0","3.0","3.0","2.0","","2.0","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Daryl Fenby","Australia","2013-05-14","Our trip to and from Fiji was at the best very average. The plane a Boeing 737 was dated. The food and refreshments were well below what we had expected and the service was so slow. Entertainment head phones didn't work on the way over and on the return flight there was no onboard entertainment.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Kreiga","Australia","2013-05-05","B747-400 we flew Sydney to Nadi was in very poor condition internally the seats and entertainment system were barely useable. None of the video screens on headsets of the 7 travellers in our group worked properly. The food took top honours as the most appalling dried rolls filled with pastes of chicken or tuna. The cabin crew were generous and quick to keep up a steady supply of alcohol no doubt a ploy to try and make passengers forget their experience. 3.5 hrs was enough and I feel so sorry for those who cross the pacific for long hours to the USA in their poorly maintained aircraft.","","","Economy","","","2.0","4.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2015-03-17","HEL-ARL. Plane was Embraer 190. Cabin looked old and dirty. Flight attendants polite but cold and not very friendly. They offered complimentary water and blueberry juice. You don't need any snack in 45 minutes flight but I wanted coffee. Blueberry juice sounds nice fresh and very Finnish but there was only 15% juice of that drink not very healthy. It was also too sweet. Finnair has been very quality but now in short sectors you feel with them like travelling by the bus. Norwegian has cheaper prices and free WI-FI onboard. In future I prefer them if I'm travelling just with hand luggage.","","","Economy","","1.0","2.0","2.0","1.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Laukkanen Lassi","Finland","2015-03-17","ARL-HEL. I upgraded to business with Finnair points. Limited breakfast in the lounge at Arlanda. Flight on time with A320. Clean and nice cabin. Newspapers. Soft drinks and sandwich. You got same before in economy but it's maybe enough when flight time is 45 minutes. Cabin crew excellent.","","","Business Class","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","P G Karanja","Kenya","2011-07-26","Very basic airline with basic equipment on all levels. A bit expensive but they fly routes that few other airlines fly. Reliability is a serious problem with them and they give little consideration to your time. They will just call you and say that your flight is cancelled and then you have to spend an extra night at your destination. If they don't have your number good luck.","","","Economy","","5.0","","","","","","","1.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","R Lemberger","United Kingdom","2011-06-27","Nairobi-Kitale and return. both flights were on time plane noisy but comfortable cabin staff helpful. Costs reasonable. Would recommend and will use again.","","","Economy","","9.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","J Warner","United States","2012-04-05","Ground staff in LGK did not provide updates for a 40+ minute delay on a 65 minute flight. When they started boarding more than 200 people stood-up for a 68-seat aircraft. (two flights were posted to the same gate). It was disorganized and no apology offered for the delay! Onboard the flight was great. Attentive FAs. Two types of juice snacks offered. SBZ is a great airport - in a taxi in less than 2 minutes after deplaning!","","","Economy","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","A Walsh ","United Kingdom","2015-07-25","Flight BE4517, 17th July 2015 from Cardiff to Dublin. Another experience of a delayed Flybe flight. Delay of over 2 hours and 30 minutes!","Embraer","Solo Leisure","Economy","Cardiff to Dublin","2.0","3.0","3.0","","","1.0","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Moira Weston","United Kingdom","2015-07-22","The first time I have flown with Flybe. The staff were helpful and polite, seats on the plane were comfortable and enough leg room. The pilots were informative and chatty and the steward and stewardess on both flights were lovely. My only criticism is the buy onboard coffee was bland. ","","Couple Leisure","Economy","Manchester to Inverness","8.0","4.0","5.0","2.0","","4.0","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Muller","Australia","2013-05-01","Recently flew Air Pacific from Sydney to Nadi and return. The 737 was comfortable and the service was fine . Air Pacific provide on their medium haul service a perfectly adequate service.","","","Economy","","8.0","4.0","3.0","2.0","3.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","K Antunovic","United States","2013-04-21","I flew LAX-Nadi-AKL late Dec 2012 when a cyclone hit causing delays. That would have been completely acceptable had they responded in a professional manner. But the awful way in which the situation was dealt with had me lose all sympathy. Hours of delay in both LAX and Nadi Airport. People refusing to answer our questions or giving us different stories. Only one person working to serve hundreds of delayed passengers! They just didn't care and in Nadi many people were left to sleep on the airport floors. To top that off I received no response after weeks of communication.","","","Economy","","","3.0","2.0","2.0","2.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Rod Lawlor","Canada","2013-03-21","Surprised at the poor service provided both at check-in and aboard flight. Also alarmed by the excessive baggage charges per kilo $20 per kilo for excess bag. Poor experience overall.","","","Economy","","2.0","3.0","2.0","2.0","2.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","B Mann","Australia","2015-03-09","Flew SIN-HEL and thought the Finnair experience was generally good. Apart from a slight delay before takeoff we arrived on time. Staff were courteous and efficient and the food service was significantly better than other international carriers. Downside was the IFE. It was terrible! Limited options minuscule screen with antiquated graphics and a music section that was virtually defunct because of some licensing issue made this a useless addition to the flight. Thankfully the trip was in darkness for 12 hours so sleep was a much better option! Hopefully this will be upgraded soon otherwise my return flight with them will be my last.","","","Economy","","7.0","3.0","5.0","4.0","1.0","","","4.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","M Hatleskog","Norway","2011-04-16","Nairobi to Malindi and Malindi to Lamu (both returns). We found them to be quite efficient and helpful for an African airline. They did however cancel our return flight from Lamu but did send out a search party to find us on the island for us to catch an alternative/earlier flight. Timings were good with no delays in fact one flight left 40 mins early. I would have no hesitation in recommending Fly540 based on our experience. Aircraft a bit old but clean.","","","Economy","","8.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Chin Yee Meng","Malaysia","2012-03-12","Excellent service throughout SZB-PEN return. Enjoy their complimentary grape juices nuts and muffin. Quiet cabin and cabin crew were very nice. The fare is cheap too.","","","Economy","","9.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Adam Ahmad","Malaysia","2011-11-25","KL (Subang) to Kuantan. Very punctual departed according to schedule. The crew were cheery and extremely professional for a flight that was just 50 mins. For a short flight they served a light meal too! Highly recommended.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Jon Florey","United States","2015-07-21","We had booked a 10.05 am flight from Orly to Southampton on July 21, 2015. We knew we had to be there early so we arrived just before 8.30. There was already a long line at check-in. The line moved very slowly and by 9.15 I was worried we would miss our flight, so I asked a Flybe employee about that. She assured me that we had lots of time and we would make the flight. When we finally spoke with someone at check-in at about 9.40 we were told that the flight was closed and they could not take on any more passengers. None of the Flybe employees and managers we spoke with apologized or offered any solution other than waiting for the next flight at 6.50 pm. We never heard any announcements, but a manager told us she had personally made the announcement in French. There was no announcement in English to this English destination. We took a taxi to the Eurostar and then another cab to Waterloo station and a train to Southampton. We were at the hotel by 5 pm.","","Couple Leisure","Economy","Paris to Southampton","2.0","1.0","1.0","","","1.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Gordon Cartwright","United Kingdom","2015-07-13","Flight from Belfast to Manchester was delayed by 90 minutes without any information or updates. As a consequence I missed my connection. Had a rant at customer care on Twitter but otherwise no Flybe staff at Manchester to assist whatsoever. It turned out that the aircraft we flew on was a replacement as the original had a technical fault. Safety is important but so is reliability and understanding that people have lives to lead and that information to assist in customer plans is key. The attached photo shows that they couldn't even inform the airport about timings! I have to use Flybe weekly to get to my job. Air Stewards are genuinely friendly but this the only highlight.","Dash 8","Business","Economy","Belfast to Manchester","2.0","2.0","5.0","1.0","","1.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Sheena Thompson","United Kingdom","2015-07-13","I have had 2 disastrous flights with this airline in the past 3 months, one flight I got home at 3am - should have been 6pm. Yesterday my flight should have left 1840, it left 2100 therefore I missed the connecting flight and the airline had to put me up overnight. Unfortunately this airline has no regard of it's customers, they are no Flybe staff on site at the regional airports therefore in the case of a delay you are on your own and you will not get any help, correct information or care from the airline. My advice is find another proper scheduled airline on a different route - Flybe is not worth it.","Dash/Saab","Solo Leisure","Economy","Inverness to Exeter via Manchester","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Ian Kreidich","United States","2013-03-01","Roundtrip LAX-Nadi-Auckland in Feb. This is a tiny airline that is trying hard to provide good service. We got a great deal on our flights so my expectations were low from the get go. Their 747s are older. They only have 2. One was in better condition than the other. They are being retired this year. The inflight entertainment didn't work on many seats. Sometimes the screen wouldn't turn off so it was hard to sleep with it on. The seats recline perhaps a little too much which I'm guessing is to do with their age. The food is fair. The larger dinner and breakfast food was better than the smaller snacks. Its not as bad as some people have made it out to be on here. I would buy food in the airport if you are picky. They seem to keep their cabins on the warmer side so it was a bit uncomfortable until they lowered the lights for people to sleep. Then the temp got to a comfortable level. Staff were friendly and seemed to care about the airline and their work. Id fly them again on a budget.","","","Economy","","10.0","3.0","5.0","2.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Featherstone","United States","2013-03-01","I flew into LA only to wait 3 days for a flight to NZ! They were terrible at communicating and the problem had been going on for a week. They just kept letting more and more people show up and stand in endless lines and wait in a hotel with hopes of getting on 'the next flight'. We ended up getting to NZ on another airline! Return flight took us from NZ to Fiji where again we spent another 2 days mostly waiting in the endless lines at the hot and dirty airport. In LA missed all connections and had to figure out options without their help. They did nothing to compensate except put us up in a hotel and 1 meal. Stress and waiting not worth it.","","","Economy","","","2.0","3.0","3.0","2.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Wade Lindqvist","Sweden","2015-02-24","AY 668 CPH-HEL A321 Short 75 minute sector. Slightly late departure on time arrival. Very pleasant happy cabin crew. Didn't eat because I would be in the Finnair Lounge in HEL. Drinks refreshed very quickly. 3X3 layout with center seat blocked. Basic economy seats. No IFE.","","","Business Class","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","B Terlouw","Netherlands","2011-03-29","We had some flights with fly540. First van Kampale to Nairobi and later from Nairobi to Mombasa and back. The planes are not new but safe. The prices for these trips was much lower than other airlines. Normally they fly on time but the last flight from Mombasa to Nairobi they cancelled the flight (normally 5 times a day). I had a meeting in Nairobi so I asked for a solution. They arranged for us on another flight by another airline.","","","Economy","","8.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","V Rohini","Malaysia","2011-09-28","Singapore to Ipoh using Firefly. Its good value for money despite the airline having a monopoly on this route. I was impressed with the web check-in facility and the direct debit facility that is now available and makes booking a ticket convenient. The stewardesses onboard were professional.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Andrew Barnes","United Kingdom","2015-07-09","Quick and friendly service. Seats very comfortable for a budget airline. Have flown with them several times and never had a problem. The cabin staff are always friendly and helpful.","E-175","Business","Economy","STR to BHX","8.0","5.0","5.0","2.0","","4.0","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","William Beattie","United Kingdom","2015-07-09","Brother in law has just called to say he is at Manchester Airport not having a clue what is happening. Flight due to arrive Belfast at 08.05 cancelled with a technical fault, has been put on a coach and taken back to terminal arrivals to get a new boarding pass etc. None of this was with the aid of Flybe staff, his first and he states last flight with Flybe. ","","Solo Leisure","Economy","Manchester to Belfast","1.0","1.0","1.0","","","1.0","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J Landon","United States","2013-02-28","The entire trip was a disaster. We arrived in LAX via AA and were given boarding passes for AP. We got all the way to the AP gate and they refused our boarding pass. We had to go all the way back to the AP counter and wait in line for hrs just get a boarding pass. Then plane was 2 hrs late. On the return we were never notified that our flight was cancelled! We had even gone to the counter early and they said to come back when we came back they said our flight was cancelled and they did not assist at the counter with new flights. We were stranded! When we were able to call (which took 2 hrs) to get a new flight the new flight was 3 hrs late! We had horrible seats with no leg room.","","","Economy","","","1.0","2.0","2.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Bob Yarlett","United Kingdom","2013-02-18","Nadi to LAX today and was pleasantly surprised. Flight was on time an upgrade was offered to upper deck and my wife and I had 3 seats each which allowed plenty of room and comfort. The dreaded food box arrived and to be honest for the time of night was perfectly adequate sandwich wrap crisps coleslaw and a drink. Breakfast was ok as well entertainment was adequate as well for a night flight. Staff were very good and flight arrived half hour early despite LAX's best efforts to delay us. I would have no problem using them again.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Wade Lindqvist","Sweden","2015-02-24","AY 81 HEL-SIN A343 (Newly Refurbished). Departure on time and early arrival. The new cabin was fresh bright and comfortable. Cabin crew great and very accommodating. Food service continues to improve on Finnair across all cabins. The pillow perfect so I slept very well for almost the entire flight. If you are traveling solo I recommend the L seats lots privacy.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","Robert Stubbs","Australia","2011-01-22","My wife & I backpacked Kenya Uganda Tanzania over a few months. Used Fly540 twice - Kampala to Zanzibar (via NBO) and it was perfect. The price on land service inflight service punctuality could not be faulted. At the end of our trip we flew from Lamu (wonderful to relax there are 3 months backpacking) to NBO via Malindi. Same thing - saved us some 20 hours in a bus on time good service all round. The airline is part owned by Lonhro - a large corporate.","","","Economy","","9.0","","","","","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","S Malhi","Malaysia","2011-09-21","Enjoyed the service onboard my flight from Subang to Singapore. Easy to get to the airport fast check-in tasty muffins served onboard.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Derek Dickson","United Kingdom","2015-07-07","Delayed on the way to Cardiff, and delayed on the way back. Not impressed","","Couple Leisure","Economy","Cardiff to Edinburgh","2.0","2.0","2.0","1.0","","3.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Morris","United Kingdom","2015-07-06","Flight cancelled. Changed to another airline to get us home eventually throwing out all onward plans and great inconvenience. Looking at the departure date on that day, pretty much all of the Flybe flights were delayed or cancelled. Now referred to as Flymaybe and the last choice in airline. My review is at the very poor end because how can you rate a flight that you cannot get on?","","Solo Leisure","Economy","Southampton to Guernsey","3.0","1.0","1.0","","","3.0","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Nair","New Zealand","2013-02-13","Flight was good and seats were comfortable enough. The staff were friendly and helpful. The only drawback was the food. I was shocked at the food content and the way it was presented. I have travelled to several countries on different airlines but I have never had food served to me in a cardboard box.","","","Economy","","3.0","3.0","4.0","2.0","3.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","F MacKillop","Australia","2013-02-12","BNE-NAN-BNE. Basically this is an airline that charges full-fare for what is in reality a low-cost business model to them at least: awful food (a revolting soggy 'sandwich' of some kind and a small plastic pot of coleslaw on both the outward and return journey) a cramped ugly and dirty cabin toilet doors that do not lock. All this is mentioned in many other reviews. No IFE apart from the one movie broadcast from overhead. I was not interested in the selection at all. On the positive side beers wines and spirits are available and the crew do try and display the well-known Fijian friendliness and cheerfulness despite working in the same dismal conditions that we are travelling in. My points are mainly for getting us there on time-nay early even- and in one piece.","","","Economy","","4.0","2.0","4.0","2.0","1.0","","","3.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","Anna Weiland","","2010-08-10","I was on a flight with them from Kilimanjaro to Zanzibar via Dar es Salaam. Operated by a small 20 seater but no complaints. Especially in the front there was enough room. Flight was delayed by one hour but I guess thats was happens in Africa. Tickets could easily be booked online and we confirmed them again in their office in Arusha. Baggage limit is 20kg but although both of us had 25kg each we could pass without paying more. Would definitely go with them again.","","","","","4.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Glyn Cookson","United Kingdom","2015-06-26","Birmingham to Lyon return on Embraer 175, a comfortable aircraft. Crew pleasant enough  on both sectors, did what they had to do with a smile. This airline does have a reputation for bad time keeping. As usual on arrival into Birmingham had the usual wait for a gate and steps, they never seem ready for a plane coming in, it's as if the plane has ""popped in"" unannounced, and then the usual long wait for luggage. As Flybe have a large network out of Birmingham, they should be kicking a few butts at BHX, it certainly lags behind the likes of Manchester airport.","E 175","Couple Leisure","Economy","BHX to LYS","8.0","4.0","4.0","","","1.0","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Barry Allan","New Zealand","2013-02-04","I chose them simply because they were by far the cheapest. I flew LA-Nadi-Sydney this morning: although this meant a nearly 4hour layover in Fiji it was actually the same 747 which took me the whole way. Check in was quick and friendly (even Tom Bradley operated favourably for me!) and my first impression of the cabin was that I liked the colour - somewhere between lilac and purple. I had no problems with the seats (although I did have a very large person sitting next to me on the second leg who kind of spilled into me I fixed that by moving) and they seemed to recline as much as any do. Dinner was fine the coffee actually tasted better than any other airline coffee I've had. Beer was freely available. I knew that breakfast would not be great but I don't really eat breakfast anyway. I also knew the IFE was old so came prepared. But the crew were the stars - full of good humour. Air Pacific is re-branding and has 3 new planes arriving this year one in March so grumbles about the 747 will soon be redundant.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","R Garcia","Australia","2013-01-29","MEL-NAN-MEL - Departed and arrived on time on both legs. Cabin crew were good. IFE very limited and food for a non-budget airline was beyond a joke. Due to change in circumstances we had to change our return flight in the end it was cheaper to get a one-way ticket than amend the existing booking. There are limited carriers to Fiji therefore have few options unless you want to upgrade to business class.","","","Economy","","7.0","3.0","4.0","1.0","2.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Gold Alan","United Kingdom","2015-02-11","Travelled to Japan from UK as BA customer on Finnair flights there and back. Flight there was awful from UK to Helsinki. Flight to Tokyo was also awful. The problem was one of not really being a Finnair customer as we were BA customers. On return flights we tried to upgrade but we're not able to do so because that option was only possible for Finnair passengers -.this was the perspective of the Japanese ground manager for Finnair. Ground staff would not sell us ""comfort"" upgrade either. However the Finnish crew on board the plane fixed the ""comfort"" option for which we were happy to pay and both return flights were great. Seriously Finnair your greatest asset is your terrific cabin crew.","","","Economy","","8.0","2.0","5.0","2.0","3.0","","","4.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","A Macarron","","2010-04-20","We had a ticket to fly DAR-ZNZ but on arrival to DAR from NBO a member of the staff was waiting for us to inform us that the flight had been delayed - so much that they were putting us on another flight operated by a competitor. So we never got to fly with them but we were quite impressed at how they had arranged everything for us. The agent stayed with us at the gate until we departed. I thought it was great service.","","","","","4.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Tan Kim","Malaysia","2011-09-18","KUL-KCH. Firefly has cancelled all B737 routes without informing passengers. Now I'm forced to buy expensive ticket which is 5x more. If they are stopping the routes Firefly should compensate more so that we can get on the next available flight without any fuss. Firefly is responsible for inconvenience caused and a refund on low fares isn't enough to cut it. They should foot the bill for expensive last minute air tickets.","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Oliver Thain","United Kingdom","2015-06-23","London City to Exeter and back. Flybe online check in system is fantastic, once you have checked in and printed your boarding pass at home you walk into the airport and straight to security swiftly and with ease. Both flights on time, on one of Flybe's new Dash8 Q400 acquisitions from United Express featuring the NextGen style of cabin. Cabin clean and comfortable with a good amount of leg room for a budget carrier. A good choice of snacks and drinks for such a short flight but these are well overpriced. Cabin crew were polite and helpful although once they complete cabin service during the first few minutes of the flight you won't see or hear from them again until the descent begins, so this can be annoying if you require anything extra. Would recommend Flybe and would also recommend flying on the Dash 8, even though it's a propeller plane the takeoff and landing is quite an enjoyable and different experience compared to most jet powered aircraft.","Dash 8 Q400","Solo Leisure","Economy","London City to Exeter","8.0","4.0","4.0","3.0","","4.0","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","William Ferguson","United Kingdom","2015-06-19","My mother was travelling by herself with pre-arranged Special Assistance. She is registered disabled and was having wheelchair assistance. First her flight was delayed - then she was bumped from the replacement flight (without choice) as the replacement aircraft was smaller than the original. She eventually arrived into Belfast City 4 hours later than scheduled. Delays can happen - but bumping a disabled passenger should never have happened. I have no bug to bear - either about the general assistance offered - or the care generally taken by aircraft crew in assisting passengers who require assistance. I do however, have a very big bug to bear in respect of Customer Relations at Flybe - who when contacted firstly said that Flybe had no Specific Policy regarding the bumping of passengers with pre-arranged Special Assistance. ","","Solo Leisure","Economy","Birmingham to Belfast City","1.0","3.0","4.0","","","3.0","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Page","Australia","2013-01-28","PER-SYD-NAN return. Given we booked with Qantas we had not realised the SYD-NAN leg was with Air Pacific under their codeshare agreement until it was too late too change. I can only reiterate what others have said. The food is a joke the IFE barely functions and the seats are very uncomfortable. The toilets were filthy the sinks did not drain and so on. Felt very sorry for people going all the way to or from LAX.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","William Boyde","Canada","2013-01-28","We travelled from LAX to AKL. We found them excellent no delays fast check-in lots of leg room on the 747. The food was good the staff were friendly and the entertainment centre was old and didn't work very well - however most people wanted to sleep. I will fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","I Odanga","","2010-04-15","NBO-MBA. ATR-42 not exactly new but well kept. Courteous inflight staff - genuine smiles. Some refreshment option of coffee or soda and poorly packed 4 biscuits. Overall experience okay and suitable for the no frills traveller especially for short haul. Always compare prices though because they are at times higher than those for the national carrier which operate bigger and much faster shuttles on the same route.","","","","","3.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Arlo McCubbin","Canada","2011-08-28","2 flights Batam to KL and Penang to Phuket. Both good value on time and planes new and tidy. Efficient check-in and booking.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Adrian Walsh ","Ireland","2015-06-18","Delayed, further delayed and then cancelled due to fog even though other airlines were landing and taking off. Poor communication throughout. Thankfully able to use another airline but later than expected at destination. The route has only been going about two weeks and half my flights have been cancelled.","","Solo Leisure","Economy","cardiff to dublin","1.0","1.0","1.0","","","2.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","L Bryceland","United Kingdom","2015-06-12","Liverpool to Belfast, 10th June, flight 09.30 - cancelled less than an hour before take off. Moved to later flight which was then delayed. Return flight delayed! No one to ask re: options when flight cancelled, no staff around. Took over 30 minutes to find someone to talk to. Very unreliable service for business users. No wonder they are struggling financially. How can you book them when it is ""maybe"" rather than ""flyby""? Given a card with info about our rights but no contact details on it and no-where on their website can I find out how to exercise those rights.","","Solo Leisure","Economy","Liverpool to Belfast","1.0","","","","","","","","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Tony Hall","Australia","2013-01-28","I had not been expecting much in the light of previous comments but I was pleasantly surprised by a well- organised flight. It was a late evening flight and the airport and lounge were deserted. The fairly small lounge had good canapés and drinks but only one computer and very little reading matter. The 737 appeared old and the seat rather battered. I could not make the recline controls work properly. The 8-seat business cabin was full. The beef dinner with wine was tasty. The cabin crew were friendly and efficient. IFE was satisfactory for the length of flight. The flight departed on time and arrived slightly early. Apart from the old seat a very good flight.","","","Business Class","","8.0","2.0","5.0","4.0","3.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","O Schulz","United Arab Emirates","2015-02-06","I flew DXB-HEL-RVN and return 23-26 Jan. Outbound DXB-HEL was almost 2 hrs delayed but not due to AY's fault. Most of that delay was spent on-board an A321 extending the stay on this inappropriate aircraft for such a flight from 6 to almost 8 hrs. 8 hours on an aircraft AY uses for domestic flights in the very same seat configuration. Luckily I had 2 empty seats next to me making things reasonably comfortable since the leg space is ridiculous. The 1 round of juices served whilst waiting on the DXB tarmac were the last free cold drinks served ever since even the water had to be paid for! On a 6 hour flight with a supposed 4* airline they charge for water unbelievable! Despite my delay into HEL I made my connection for the 1 hr flight to RVN on an A320 with the same poor leg space (but adequate for such a short hop) and on this domestic flight they served free water and berry juice same on the return. I didn't look forward to the return HEL-DXB since I already figured out it would be a full flight. Already expecting the worst in discomfort and catering I bought sandwiches and water at HEL for almost EUR 20.00 but the reality exceeded my fears. Once again it was the A321 and it was full of Finnish holiday makers although it was sold as a scheduled flight. The only free drinks were the tea/coffee after the meal. Wine was sold at EUR 6.00 for tiny bottles of less than 200ml and what they called lunch was a farce in size and disgusting both in terms of looks and taste. However the worst of all was the ridiculous leg space especially sitting in an aisle seat close to the only 2 toilets at the back of the aircraft. All except 8 business class (if one can even call it that) passengers had access to 2 toilets on a 6 hour flight with an almost permanent queue in the aisle of up to a dozen chatting people. I take around 100 flights a year on various airlines but HEL-DXB must have been the very worst one over the last 10 years. I don't mind flying low cost at least I know what to expect or rather 'not' to expect given the price but an airline like AY should be ashamed of operating the DXB route in this disgraceful manner and with such inappropriate aircraft.","","","Economy","","","1.0","3.0","1.0","1.0","","","2.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","D Boyle","","2009-08-31","Flight from Mombasa to Nairobi was delayed by 2 hours - these things happen. plane was good service excellent - nice sandwich a few biscuits and 2 beers. Many 'top-end' airlines cant match that!","","","","","4.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Ian Henderson","United Kingdom","2011-07-28","SUB-SIN. Subang is the old KL airport and now used as a local / LCC airport - much closer to KL than the new airport. Fares were cheap flight was on time and new ATR 72 a pleasure to fly in. Crew were pleasant - snack was OJ and a piece of cake. Highly recommended for the short flight.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Flint","United Kingdom","2015-06-06","Return flight Belfast City to Manchester 31 May BE487 20.00 just didn't happen! I booked at the beginning of April a return flight to Belfast for a week and outward journey to Belfast was fine. I arrived at Belfast City early for check in (18.40) but could not check in using their system. Had also tried to check in online several times through the day with no success (error code). Asked to join growing queue of people for information. Suspicions aroused! No flybe staff based at Belfast City Airport so no one to speak to directly. Finally told that technical fault responsible for problem smaller plane replacement and all seats allocated? Nobody was checking in - told they had checked in online. Nobody had any hold luggage? Replacement flights suggested - Liverpool and taxi / Edinburgh and taxi - Manchester 10.15 Monday morning. I use Flybe to travel to Belfast City as it is convenient to family who all live in Belfast - but I am not happy with the service received!","","","Economy","","","4.0","4.0","0.0","0.0","","","5.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R Mortara","United Kingdom","2015-06-06","Just completed a day trip to Manchester and back. Both flights arrived a little early. Good crews on both trips. Aircraft on the return flight could have done with a good clean outside otherwise no issues. I often fly Flybe on business and have rarely had any major issues over the years. Those which have occurred have always been resolved well. Indeed using them again to/from Edinburgh next week. Shame the jets are leaving the fleet but other than that I'm happy to use them albeit there are no alternatives.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","G Wheeler","Australia","2013-01-14","Sydney - Nadi return. Check in good on time flight. My issues were with the food and entertainment. For a full service airline the food was appalling and inedible. 06.30 flight food consisted of orange juice tiny yoghurt bag of sliced apple and a small piece of fruit cake! Return trip was orange juice 2 biscuits tiny tub of pasta and a tiny hotdog in a bun. It was also barely warm. Any extra food was charged for. I have been fed better on no frills airlines! Entertainment was drop down screens from ceiling that due to the seat I was in was either too far away or right above me making watching impossible. I understand the entertainment will be fixed when their new planes arrive! I will fly another airline next time.","","","Economy","","","4.0","4.0","1.0","1.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","C Landos","Australia","2013-01-10","Flight was on time - no trouble with check-in or out. We got food and headphones/movie included without charge and pillow etc. Got from A to B in good time. Staff warm and attentive. Our drop-down TV was broken but kids could move to aisle seat to see another one.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","A Bennet","Australia","2015-01-23","29 Sep 2014 AY82. Eventually flew on 30th AY5004. 30 Sep 2014 AY715. I travel for work and this was without a doubt the worst experience I have had. Don't fly with them especially for business or if you actually want to reach your destination. Old planes. Numerous delays and rescheduled flights. Non existent customer service at every stop and on top of that they lost my luggage.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","N Butler","","2008-08-18","Fly540 service is dreadful. The DMC I work for had booked seats for four customers on its service arriving into Kichwa Tembo airstrip in the Masai Mara scheduled to land at around 1030hrs. We were told by the airline to be at the airstrip at 1000hrs to collect our clients. At 1230hrs the aircraft still had not arrived and we were told that it had only just left Nairobi. At 1445hrs there was still no sign of the aircraft and Operations were no longer answering our calls. We finally got through to be told the aircraft would be landing at 1530hrs. Needless to say at 1530hrs there was still no sign of the aircraft and no explanation forthcoming from 540 as to how a flight that takes on average 30-40 minutes from Nairobi to the Mara could have taken more than three hours. Only a week prior to this incident we had customers travelling back from the Mara to Nairobi and 540 told us to be at the airstrip at 1100hrs. We arrived at the airstrip on time only to be told by those already there that the flight had landed ten minutes early and departed within five minutes without even waiting for our clients or calling the lodge to find out where they were (which all the other airlines do). As a result our clients' itineraries were completely disrupted and we were forced to provide another night for them at the lodge at our own expense as none of the other airlines could accommodate them.","","","","","1.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","J Ashiblie","Malaysia","2011-06-01","SZB-SIN return. Considering the promotional fares the convenience of Subang Airport as well as the impeccable service for a 70 minutes flight (light snack) Firefly is an excellent option.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","A Seymour","United Kingdom","2015-06-06","Flew from London Gatwick to Prague on the 6/6/2015. Flight was great no delays however when the drinks trolley came round I asked for a tea for my husband and a boiled water and lemon for myself and was told that I could not have a boiled water as I had my own tea. An assumption was made that I was going to scam them out of paying the cost of a cup of tea. However that is what I drink. I was then given a boiled water and a tea bag separately and told that it would cost £2.50 the cost of a tea even though that is not what I wanted. When I said I was not going to pay that amount for hot water it was taken back and poured away. Someone explain the logic of this to me. Really happy to pay a contribution to cover the cost of the cup etc but really!","","","Economy","","3.0","4.0","4.0","2.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D Triston","Australia","2013-01-09","Worst experience in 30+ years of flying. Checked with airline 3 times prior to going to the airport as there had been a storm in Fiji. Told all was well and on time. Arrived at airport and stood in line for 2 hours to be told of a 12 hour delay. Got to LA far too late to catch any planes to San Francisco. Put up in a reasonable hotel but then the same thing happened in LA! Told we were booked to San Francisco to find the flight was cancelled the night before and we weren't notified. Didn't get to SFO until nearly midnight after spending a night in LA. Things happen but keep us informed and don't make people stay in airport lounges for 10-12 hours needlessly. Will never fly with them again.","","","Economy","","","3.0","1.0","2.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Alan W Nash","United States","2013-01-09","My wife and I were booked on a flight from Sydney to LAX (with stop in Nadi) on Dec 9 2012. About midnight on Dec 8 I called to confirm the flight and was told the flight from Nadi to LAX had been cancelled. No attempt to notify anyone on the flight. Told Air Pacific would provide vouchers but no other assurances were made. There was a long wait in Nadi for Air Pacific to make arrangements for all the passengers. There was a minimal voucher provided that did cover the hotel cost plus one meal. The flight to LAX the next morning was on an ancient 747. In the 3 seats in which my wife and I were located and the 3 in front only 1 light worked. Two seats did not recline. None of the 6 seats had a working TV so there was no entertainment. The food was bad. When we finally arrived in LA we were told that Air Pacific would not reimburse any expenses we incurred except for providing hotel in LA. We were forced to pay the change ticket costs of our connecting flight in LA.","","","Economy","","","1.0","1.0","1.0","1.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Wade Lindqvist","Sweden","2015-01-23","AY661 HEL-CPH Jan 19. Finnair lounge in T2 rather crowded. Breakfast choices few. Prosecco and orange juice was nice. Short sector with breakfast and coffee was OK. ""Broken Plane"" changed quickly departure delay a little over 30 minutes. No IFE.","","","Business Class","","6.0","3.0","4.0","3.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Wade Lindqvist","Sweden","2015-01-23","AY 82 SIN-HEL Jan 19. Refurbished A340. IFE good with enough variety for a 12 hour sector. Cabin crew active and present. Food OK. Bar service: sparkling wine still wines and beer free. Spirits 5-6 €. The extra 4 inches of space in economy-comfort are worth paying for.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","N Butler","","2008-08-11","The equipment 540 fly (DHC-8s and ATRs) are good-quality and reliable. Unfortunately the equipment is the only thing those epithets apply to. I run a luxury camp in the Masai Mara and have been let down on countless occasions by Fly540 either not turning up at the time they request passengers to be at the airstrip or not turning up at all! On the last occasion I had a travel editor from a large US news corporation and the chairman of a nationwide tourist board travelling and we ended up waiting five hours for a service which we were then told would not be stopping at the destination my guests were going to. When I emailed 540 to advise them of their unreliability and that fact that I would henceforth be using a competitor airline and would not be recommending their services the response I received (via email) was: ""ok no problem"" which I think speaks volumes to their attitude towards their customers.","","","","","1.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Joseph Fernandez","Singapore","2011-05-10","Kuala Terengannu to Singapore last month. The flight was on a half-full ATR aircraft. The plane was clean the seats comfortable and the staff friendly and efficient. The flight left on time and arrived a few minutes early. Guava juice served. The ticket price was very inexpensive for what was provided. If this is indicative of Firefly's normal performance it is a great little airline.","","","Economy","","10.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Brian Richmond","United Arab Emirates","2013-01-09","AKL-NAN on 12 Dec. The service and food was unacceptable considering the cost of a return ticket I have travelled a lot with Air Pacific in the past and the service and food has deteriorated considerably. Food and beverage supplied - small hot dog container of inedbiel pasta and an orange drink - smacks more of a low level budget airline. My wife and I also travelled from NAN to CHCH return on 23 and 30 Dec. Same horrible inedible food and definitely no Xmas spirit. Shocked at the quality of the food on this flight considering its a 4 hr journey. We travel for the last time with Air Pacific to AKL on the 13th Jan.","","","Economy","","2.0","3.0","2.0","1.0","2.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Gerald Matthews","Australia","2013-01-02","Return trip Honolulu to Brisbane. My wife and I arrived at Honolulu International and were told that our flight to Brisbane was delayed two hours and we might not make our connection in Nadi to Brisbane but Air Pacific would get us on another flight and accommodate us as necessary. We had no issue with this as delays happen. When the two hours were up the airline announced that there would be a further 90 minutes delay and they would issue a voucher for lunch. We returned to the gate after 90 minutes and Air Pacific told us that the aircraft would not be flying. After a considerable time we managed to retrieve our bags lined up for the shuttle. We were about to board our shuttle when Air Pacific staff turned up to announce our aircraft was now flying - everyone thought he was joking. They had to retrieve people from hotels who had already checked in. Again we had to check our bags back in and go through security. Finally we were aboard the aircraft 7 hours late. We arrived in Nadi at midnight - a general announcement was made about the options. There was mass queue jumping and they were dealing with 2 or 3 people at once - it was farcical. When we got to talk to someone we asked could we fly to the Gold Coast. At first this couldn't be done then this changed and we were on an Air Pacific flight to Auckland then a Virgin flight to the Gold Coast. We went to the shuttle to be transferred to the overnight hotel. In Auckland the Transfer Desk is only manned by Air NZ and they issued us Qantas boarding passes to Brisbane. The flight to Brisbane was like 5 star service compared to 2 star service we had received from AP.","","","Economy","","","2.0","3.0","1.0","1.0","","","3.0","0"
"fly540-com","/airline-reviews/fly540-com","Fly540.com customer review","S Babla","","2008-06-26","The planes are basic ATR and service is good. It is cheaper way of flying when connecting cities like Entebbe Mombasa Nairobi etc. Recommended for a frequent traveller who wants to budget his expenses. It is a low cost airline.","","","","","2.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","C Condell","","2010-08-28","Return Subang to Penang. Outward leg fine punctual and efficient but the next day I received a phone call from Firefly to say may return flight to Subang had been cancelled because of technical problems - but they could put me on an earlier to which I agreed. I arrived at Penang airport to find the earlier flight was actually an MAS flight to KLIA. In fairness they paid for a taxi from KLIA to Subang to enable me to collect my car but beware as it is apparently common for Firefly to cancel flights when they have a poor load factor - this information came from a member of their staff.","","","","","2.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","N Werner","","2010-04-26","Penang to Subang (KL) and back to Penang. Flight was around 20 MYR (5USD) more expensive than MAS or Air Asia however since Subang is so much closer to the city I felt it was well worth it. Subang airport has been refurbished and is very modern in comparison to my first visit when FireFly was founded. New ATR 72-500 are also much nicer planes to fly than the old Fokker 50. Check-in was efficient and flights were slightly late boarding but made up time in the air and arrived on time. The crew was friendly and efficient however not as welcoming as the MH crew. (FireFly is a subsidiary of MH). They served fruit juice and a small piece of cake for this 35min trip. Not bad and good value for money.","","","","","4.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R Morgan","United Kingdom","2015-06-04","Cardiff to Dublin 1st June. This was the inaugural flight by Flybe on this route. I have used the other airline on the route on a regular basis. The flight was late by about 50 minutes probably due to poor weather conditions. I never understand why these short haul airlines don't allow for more slack in the timetable for their evening flights which are bound to pick up delays during the day. The slogan on the front of the Embraer E195 jet plane “ yn falch o wasanaethu Cymru proud to serve Wales was a nice touch. The flight duration was due to be 50 minutes but we appeared to be placed in a holding pattern close to Dublin so probably the same flying time as the competing turboprop plane on this route. The aircraft itself was very good spacious relatively quiet comfortable leather seats and a smooth flight considering the weather. This is in contrast to the aircraft used by the competition. Upon arrival in Dublin the plane did not park at a remote stand and require a bus transfer which made it easy to connect with public transport. The offer of a boiled sweet upon leaving the plane was a nice gesture.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Janice Sanchez","United Kingdom","2015-06-04","Was on a flight from Belfast to Edinburgh yesterday 1st June 2015. Flight appeared on screen as delayed. No further information. Nobody to talk to. 5 minutes before advised flight time we asked a man in a yellow vest and he said the flight was called and leaving in 2 minutes. The whole flight stormed to the gate. Nobody had had any information and some were even off a previous flight which had been cancelled also without notice. Extremely bad service.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","C Herbst","United States","2012-12-20","Flew Nadi to LAX on 10 Dec 12. No boarding organization. Paid a lot extra to sit in Business Class. Narrow uncomfortable seats. Seat broken - would not recline so little or no sleep during 10 hr flight. Headset broken sound was all static no movie menu from which to chose screen was extremely small movie already in progress and no controls to restart. Because of this didn't watch or listen to anything. Because of dietary restrictions could not eat anything on the dinner menu. Cheese offered during inflight snack was stale. Ordered drink which I did not receive. Always had to ask for water or get your own. Slow unacceptable service. This was not even close to any other Business Class comfort and service. Will not fly Air Pacific again.","","","Business Class","","","1.0","2.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Clarence Prakash","Australia","2012-12-20","Flew out Nadi on Tuesday 18/012/12. Ground staff were helpful. Flight crew and service very good given the circumstances. It would have been have nice if senior management were on hand to help staff on ground. Will fly any time with Air Pacific.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Pajunen","Finland","2015-01-21","A one way flight from Krabi Thailand to Helsinki in December 2014. The aircraft was one of their older A343 aircraft but it provided a rather comfortable flight the fare was so low I first thought it was a pricing error. Professional crew ok seat and legroom. The catering was fine except the second meal which was inedible pasta dish. The AVOD entertainment has been improved still not great but kept me busy for a couple of hours.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","5.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Quek Keng Guan","","2010-03-29","SIN-KUA-SIN with family + 1 child + 1 infant. Infant seat belts were offered unlike Tiger and Air Asia. ATR72-500 were new (capacity 72 pax). Drinks (OJ or apple juice) peanuts and muffins served with 2 FAs. Drinks were done 2 rounds in the 1 hr flight. FAs were friendly and customer service orientated. Air sick bags and inflight mag were avail in each seat. Flight to Kuantan about 98% full while flight to Singapore was about 90% full. Seats were arranged 2x2. There was 1 toilet available. We paid for S$70 for the promotion return airfares! Overall we enjoyed the flights and will not hesitate to fly with them again.","","","","","5.0","","","","","","","","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","R Rathi","United States","2012-12-14","Flew from LAX to NAN and back. TVs don't work. Food is pathetic. Cabin crew disinterested. NAN check-in is long lines with unfriendly staff. Less than 1kg in excess will be charged. Had to remove clothes from checked bag and put in carry-ons in front of people watching you.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Mark Coia","United Kingdom","2012-12-14","Flight SYD-Nadi on 7th Jan 2012. Flight was cancelled and ground staff unhelpful. Contacted the reservation team in Fiji that appeared helpful at first but were really were not accommodating. Had to book alternative flight to reach destination. My return flight from Nadi to Sydney was with the carrier on a Boeing 737-800. The flight was mediocre nothing memorable. Staff pleasant enough but not above the call of duty. The Customer relations sector are very difficult to deal with.","","","Economy","","2.0","3.0","2.0","3.0","2.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Cameron","Australia","2015-01-19","Singapore - Helsinki. Very impressed with Finnair. Staff friendly and professional. Good amounts of tasty food good variety of drinks seats very comfortable and clean cabin. The flight overall was pleasant I enjoyed the movie I was watching and announcements were very clear in English and Finnish. I highly recommend this airline.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","R Liddle","","2010-02-07","Penang-Langkawi. New and clean ATR friendly FAs cold drink free service air fare including taxes about £10 each would thoroughly recommend this airline.","","","","","5.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","E Tan","","2009-07-15","Singapore to Kuala Lumpur Subang. Took several round trip flights between Singapore - Budget Terminal and Kuala Lumpur - Subang in July. On time flights new aircraft. Low fares with no extra charges for seating checked baggage or refreshments unlike on budget airlines. In particular departing and arriving at Kuala Lumpur Subang is very quick and much closer to Petaling Jaya and downtown Kuala Lumpur. Only quibbles are that the ATR72 can be bumpy in turbulent weather and that the food (muffin) & drink (juice) onboard are uninspiring. Try to get a seat at the rear of the aircraft as ATR72s only have one door at the rear.","","","","","5.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Russell Vaughan","United Kingdom","2015-05-29","The worst regional airline to fly with to and from the Isle of Man. Out of the 4 flights a day to and from Manchester they usually cancel 1 flight and the rest are regularly late. I find it very amusing reading the Spanish CEO comments about how good FlyBe are as a regional airline. My friends colleagues etc have renamed them ""FLYMAYBE"".","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","M Bolton","United Kingdom","2015-05-29","Flybe overbooked our flight from Southampton to Paris meaning that we turned up for the flight we'd booked and paid for months previously only to be told there were no seats for us. It was our 20th wedding anniversary. All other flights to Paris from Southampton London Exeter and Bournemouth that day were full or overbooked. We eventually secured tickets from Bournemouth the following afternoon meaning that we had a day and a half in Paris instead of the 3 days/2 nights we should have had. The lady on the customer service desk was very apologetic and we will be compensated however it doesn't make up for the distress and disappointment we experienced and the time we will never get back.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Ashlee Smith","Australia","2012-12-05","Our flight home from Fiji to Sydney was scheduled for 9am it was delayed 2 hours and ended up being delayed 7 hours before we left at 4pm. Our flight broke down in Sydney and they didn't have an aircraft for us. Once they had arranged an aircraft it wasn't even Air Pacific it was a Portuguese airline. We arrived in Sydney at 7pm but had missed our flight scheduled for 5pm back home. Air Pacific refused to take responsibility for the delay. We were stranded in Sydney overnight and they basically told us to sleep on the floor of the airport. We found quick accommodation and rebooked flights.","","","Economy","","1.0","3.0","3.0","2.0","2.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","U Anthony","Australia","2012-12-04","NAN-SYD Boeing 737-800. Check-in was quick through dedicated business class check in with friendly check- in staff. Express through security and immigration. Tabua lounge is small and adequate choice of drinks and food was just sandwiches. Plane was old and seats were uncomfortable was an old aircraft. Cabin crew friendly and attentive. Didn't have my choice of meal but my food option was excellent. Entertainment pretty old and screens were small. All in all good flight but planes need to be upgraded. Looking forward to tying then new A330 when they start flying.","","","Business Class","","6.0","2.0","4.0","4.0","1.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Marcus Nyberg","Sweden","2015-01-19","Stockholm - Helsinki - Singapore return. Given a recent experience with Finnair I was happy just to get to my destination on time. However although the journey from northern Europe to Asia is very fast with Finnair the comfort is not really up to par. The planes are far too old with cramped seats and IFE systems that are nothing but a joke. Food-wise I guess it was OK. And the single allowed beer is just fine with me as I am not a heavy airplane drinker.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","J Chin","","2009-07-14","I had the worst experience flying Firefly. Flew to Koh Samui on 8th July with my family for a five day vacation. Was suppose to leave on Sunday (12th July) at 1100 hrs. Flight was delayed to 1530 hours due to bad weather. Was informed later that there was a further delay. My husband called up the Firefly customer service and was informed that the flight was cancelled. Imagine we were all still sitting at the departure hall at 5.00 p.m. and there was no announcement that the flight was cancelled. We were all fuming mad and finally we told the airport officials to check with KL office. They finally called and confirmed that the flight was cancelled and we were told to return the next day. I am truly disappointed with the service. To top it all our ordeal was not over yet the next day we were informed that our flight would be at 6.00p.m instead of 11.20 a.m. as we have not ""checked out"" yet. We did not understand what the Thai officers were trying to tell us. Wasn't all this technical arrangement suppose to be done automatically for the passengers? We had to wait for another two hours before we finally got our seats! Talk about providing great service!","","","","","1.0","","","","","","","","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","C Logiacco","Australia","2012-11-26","Flew to Hawaii via Fiji. Flight delayed for over 3 hours in Sydney due to internal PA system not working. All passengers were on board and communication was limited. This delay caused us to miss our connecting flight to Hawaii and the next flight out was Sunday evening. Service was below standard - flight attendants didn't display any concern for your situation and the food was awful. If you do send an email to provide feedback or raise a complaint they take about 4-5 weeks to respond - you have to keep following up with them. I would recommend using another carrier when travelling to Fiji.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Jennifer Yip","Fiji","2012-11-19","NAN-VLI. Check-in was smooth and quick. Friendly agents at the counter. The Tabua lounge is a nice area to relax whilst waiting for the flight grabbing a snack and working on emails. Hostess on board was friendly and attentive making sure I was comfortable and if I wanted anything to drink when my glass was getting empty! Felt like being in a nice restaurant. Food was ok not the best but edible!","","","Business Class","","7.0","4.0","3.0","3.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Sommerville","Denmark","2015-01-14","CPH/HEL/NAR - KIX/HEL/CPH. Economy. Four full flights two long haul ones. All excellent: on-time departure and arrivals clean cabins clean toilets all the way to and from Japan paid a bit extra on Japan flights for economy comfort with better seating definitely money well spend cabin crew in top shape on all four flights entertainment system good food the usual economy fare but overall very impressed and happy flying Finnair. Will come back.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","A Harnett","Thailand","2015-01-11","I've been negligent in writing this review. I reviewed Finnair about three months ago and gave them a terrible rating which was true of my experience at that time. This flight was already booked otherwise there was no way I'd have flown them again which was very fortunate for me. The equipment was their new airbus and made all the difference. This was an excellent experience and compares with prior ones that I've had with Finnair. I'm happy to report that they deserve their 4 star rating. In my prior review I would not have given them a three. I flew Bangkok to Helsinki and then on to Madrid return in business class. I would recommend them highly and especially so with their excellent pricing. The seat was a little tight. I found it somewhat difficult to to get up for breaks. Definitely tight. I'm 5'10 and of below average weight. Other that that a very great experience I'm happy to report.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Mohd Rosli","","2009-05-11","Kerteh - Subang evening flight departed on time and arrived roughly 5 minutes earlier than expected. Ground service efficient. Check in and boarding without hassle. Plane interior very clean. FAs friendly and service fairly good. Light snacks (biscuits) and drink served promptly after departure. In-flight announcement was a bit hard to understand especially the one made in English seemed like FA in a hurry. Other than that nothing to complain about. For the price they are offering will use them again","","","","","4.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Garry Procter","United Kingdom","2015-05-27","I was to fly from Southend to Groningen last Thursday for a freemasonry once in a lifetime centenary event on arrival at Southend we found the flight had been cancelled. The Flybe staff were less than interested in the plight of its passengers. We were told that a technical problem had occurred in the morning which meant that the knock-on effect would be that the evening flight wouldn't be going as Groningen airport ""shuts at 8pm"". Which is strange as our scheduled flight was due to land at 8.45pm. If the technical issue was known about in the morning and the knock on effect was to prevent the flight then why didn't Flybe tell us? We questioned whether the flight was cancelled because there were only 10 people booked on it. ""No - we would always fly no matter how many passengers plus this flight is full"". Not true Flybe. This is common practice on budget airlines. This I can assure you is the case. Shame on you Flybe for this was a money saving exercise for you at the expense of your passengers. To rub salt into the wounds the lateness of the cancellation saw to it that we were not able to get another flight until Saturday after the centenary event had finished.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Gerald Boot","United Kingdom","2015-05-25","May 22nd. Flight BE873 delayed by 1.5 hours. Its my flight to Southampton and then from Manchester to Belfast. I was re-routed by Flybe because they had cancelled my original flight at 16.30 then booked me on the 18.30 flight from Southampton to Belfast but called me 2 days after I had received a confirmation by email that they had overbooked the flight. There is a lot more that happened but I will leave that for now. In Manchester I had to wait 2 hours before I got a hotel. I was told by Menzies who manage the hotels etc that I would get a free meal breakfast and a lunch because Flybe had booked me on the latest possible afternoon flight on Saturday so my bank holiday weekend was ruined by Flybe. Once in the hotel there was no meal and no lunch the next day. Really as a Flybe customer you are treated as though you simply don't exist. I have flown with Flybe for 2 years twice a Week from Belfast to Southampton because I work there.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Corey Scofield","New Zealand","2012-11-16","Upon boarding we weren't greeted at all. I sat down to find my seat was broken which the flight attendants ignored me whenever I tried to point it out. They continued to be quite disinterested throughout the flight. The inflight entertainment screen (one every three rows from the roof) was broken so we couldn't watch the movie so the flight was a little boring! I would choose to fly with a different airline in the future.","","","Economy","","4.0","1.0","2.0","4.0","2.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Brian N Sullivan","Australia","2012-11-13","Sydney to Nadi (747). The cabin crew were excellent and polite however what let the experience down was the very sub standard in flight meals and entertainment. I have never seen until now that the meal was delivered in a box similar to a Happy Meal that contained an artificial sausage on a bread roll a fruit juice cup of paste and some biscuits. I remember the old Air Pacific that had a 1st menu for economy. The seats on the flights were so close that when the person in front put their seat back you couldn't see the entertainment screen. The actual movies and picture quality was so poor you could not watch the movies. My advice is to select another carrier to Fiji.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Stoutenberg Mark","United States","2014-12-22","We recently flew from London through Beijing and back. Being our first time on the airline we did not really know what to expect. We were pleasantly surprised. First it is important to note that Finnair like many other airlines has quite back on the ""frills"" involved with their service. So if you are expecting something much more fancy you will be disappointed. But for us the flight went just fine. Very punctual with all parts of the trip and very friendly staff at all ends. The one thing we were disappointed with is that once you pay for your flight then you have to go in and pay additional for any seat you select not just upgrade to an aisle seat. We were charged an extra fee for even selecting a middle seat. Really wish that these charges would be included upfront.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Kuhan Kandiah","","2009-04-19","I have just returned from a trip to Alor star (AOR) from subang (SZB) and it was a very pleasant flight with FY. Flights took off on time and the crew were friendly and genuine. Overall excellent trip with FY. I wish they flew into KUL as well for easier connections to other points.","","","","","5.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","S Robertson","","2009-03-11","Kuala Lumpur to Pekanbaru Indonesia about a one-hour flight. Our plane was scheduled to depart at noon but we arrived to find that the flight had been delayed until 2:30 as one of their airplanes had technical problems and was removed from their fleet of 5 planes. Although we had supplied contact information and they acknowledged that they should have called us to let us know about the delay we received no information. When we did board the flight was nerve-wracking due to turbulence most of the way.","","","","","3.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Robert Cairns","United Kingdom","2015-05-25","Flight Leeds to Southampton - cancelled last minute. Flybe were awful 8.45 flight delayed delayed delayed then cancelled. Pretty sure they knew well in advance they were going to do it too. Awful support by them at the airport. 100 upset people and only 10 seats available the next day! Talking to some of the passengers who travel on a regular basis - apparently they do this all the time.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Brian Hamilton","Canada","2012-11-12","With the exception of one flight departure change my wife and I found AP very good value for money. The positives were on time departure and arrivals for all but one of our 4 flights ground and air staff were helpful pleasant and courteous. Ordered special meals on every leg and they came prior to other passengers and they were correct every time. Yes the 747's they fly for long hauls are dated but they were comfortable enough and when I look at what other fares were from LA to Brisbane the value for money equation was decidedly in favour of Air Pacific for our budget. The only negative was a schedule change that came out of the blue. Overall budget considered I would fly AP again. A suggestion to potential future flyers of AP is to check double check and maybe even triple check your itinerary at each leg of your journey.","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","R Babin","United States","2012-11-06","LAX to Nadi and back in October 2012. On the flight down TV screens did not work no overhead light working and their were no air vents. Staff tried to fix TV sets after their solution didn't work all they could say was 'sorry do you want a comment card'. On the way home from Nadi to LAX we were hoping for better seats and got worse. The seat in front of me was completely broken and occupied by a rather large lady when she sat down she was practically in my lap and our TV screens didn't work again. Food was awful service poor.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Naskali","Malaysia","2014-12-18","I flew SIN-HEL on 23 November returning on 9 December. I transferred from a Silk Air flight at Changi. The person at the transfer desk at Changi came across rather terse but not unfriendly. Flights departed on time both ways. On the return journey baggage drop at Helsinki was smooth no queuing at all. Cabin crew couldn't have been more efficient and pleasant. I had vegetarian meals which were surprisingly tasty. Seat comfort was as good as you get on long-haul flights. The in-flight movie selection appeared rather limited so I opted for reading instead. Overall very pleased with the flights and the service.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","N Bailey","","2009-02-16","Langkawi to Penang. Bargain price of £24 for 2 pax one way. Excellent service took of on time and landed 5 minutes early. (flight time was only 25 mins) check in was simple and no hassle about baggage allowance (we were a tad over but they didn't charge us) Plane looked brand new leather seats very comfortable. Would use again and they can teach some of the British budget airlines a thing or two!","","","","","5.0","","","","","","","","0"
"firefly","/airline-reviews/firefly","Firefly customer review","Stefan Drenkelfuss","","2009-02-16","Penang-Langkawi on ATR Flight was on time crew worked excellent together and the flight attendants were cheerfully serving orange juice and water during this 20 minute flight. A very good experience.","","","","","5.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","S Rickman","United Kingdom","2015-05-01","Flew SOU-LBA-SOU with FlyBe on the Q400 all flights on time clean aircraft smooth flight and well informed en route by Captain. SOU excellent airport terminal is easy to use and quick to / from the aircraft steps.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","W Jenkins","United States","2012-11-06","We flew in Sep and Oct 2012 from LAX to Nadi on our way to Port Vila Vanuatu. All four segments were on time to the minute. All checked baggage which originated in SLC through Delta arrived on time and unscathed. Meals were adequate and served with a smile. Seats were no more uncomfortable than any other 747-400 (although the transfer airport in Nadi was woefully inadequate.) We would not hesitate to fly with them again.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D Huddlestone","Australia","2012-11-05","FJ910 SYD-NAD on Fri 2 Nov this is a holiday or budget airline and rightly deserves the 2 star Skytrax rating. For lunch they provided a small hotdog juice small pasta salad and biscuits in a small box. Very bland. Seat was very uncomfortable - I guess old 747's while they wait for their new A330's in March. Inflight entertainment just didn't work. I won't fly again and fortunately flying back to Sydney with Virgin Australia tomorrow.","","","Economy","","2.0","2.0","4.0","1.0","1.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J Paul","Australia","2012-11-01","We flew Brisbane to LA and back. The food was awful as indicated in many reviews. On Brisbane to Nadi flight door lock for one of the toilets was broken and could not be locked and the other one was faulty as well but it was lockable - not very convenient obviously. On LAX-BNE flight ground staff said we should have Fiji visa to go on transit. She called Fiji department of immigration from US to get clearance and made us wait 20 minutes during check in realising that we did not need any visa she did not apologise at all instead she mentioned that we are not allowed to go to Fiji and we have to transit to Australia (which obviously was our intention in the first place).","","","Economy","","2.0","4.0","3.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","John Rocke","United Kingdom","2014-11-25","Heathrow Helsinki and Bangkok out 7/11/14 and return 18/11/14. Online check in and bag drop at LHR nice and easy. CP lounge in T3 which was ok mid morning and not too far from gate. On to plane and welcomed by friendly FAs. Enjoyable light meal and fair selection of wines. Arrived in Helsinki on time and short stopover in lounge before long haul to BKK. Early evening into overnight flight so straight to sleep after meal. Didn't use the entertainment system at all. Arrived on time in BKK and used Priority pass through customs but in all honesty the airport was fairly quiet that time of the morning. return from BKK mid morning departure. CP lounge in Zone G was a bit average really. Small selection of nibbles and coffee. Spirits and beer yes but no fizz for my juice. Flight left 25 mins late and we only had 45 minutes in Helsinki anyway so it was going to be tight to make our connection. during the daytime flight watched a couple of films and listened to a small selection of music slept a little and generally felt comfortable and relaxed throughout. Food was good. Purser spoke to all passengers with onward connections and we were diverted to the short connections security check and whizzed through and on to our plane to LHR in under 15 minutes. All very efficient. Bussed to the LHR flight which pushed away on time and landed about 5 minutes late. Our bags were first to arrive on the carousel back in T3 and we went from plane to our car in under 30 minutes! This was my first experience of flying business on a long haul and we were totally satisfied with the product supplied by Finnair. All staff were friendly courteous and carried out their duties efficiently.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Tom Murray","","2008-11-06","PEN-LGK. A 90 minute delay to a flight of barely 30 mins is not a good start and a load factor of less than 20% doesn't bode well either. Booked last minute and got a bargain fare which made the trip cost only slightly more than the ferry which takes nearly 3 hours. A BOB trolley service came round once but on such a short flight no-one was interested. I had collected my luggage and was in a taxi less than 5 mins after landing. If there had been no delay this would have been a 5 star journey.","","","","","4.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Michael Bruce","United Kingdom","2015-04-28","We have flown many times with Flybe between Southampton and Alicante and are generally happy with the service provided but I cannot get a satisfactory explanation from Flybe as to why online check in is not available at Alicante as it is with their competitors. Queuing for nearly an hour to check in with just hand luggage is not acceptable.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Rowe","Australia","2012-10-29","SYD-Nadi-LAX 14-10-12. Flight was ok food - the worst airline food I've seen. Staff very slow or just not enough of them they give you your boxed meal drinks etc at cruising height then about 1 hour later they finally come back to collect the rubbish. At this point you are locked in by your tray table. LAX-SYD 25-10-12 overall the same problem as 1st flight - terrible food slow staff. My girlfriends TV didn't work the plane sat at LAX with APU ground power problems then a full blackout for 15 minutes.","","","Economy","","","3.0","2.0","1.0","1.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","T Annan","Australia","2012-10-23","Brisbane to Nadi on 19/10/2012 found the flight comparable to other airlines based on the short length of the trip we were fairly satisfied. Flew a 747-800. The food as indicated on so many reviews was not the best however it is a short trip. Staff were great could not say the same for some of the passengers letting their kid run up and down the plane this flight was FJ920. Will be leaving on 29/10/2012 on flight FJ911 and will compare to the flight back to Sydney.","","","Economy","","7.0","4.0","4.0","2.0","2.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","J Sheldon","Switzerland","2014-11-20","Recently flew GVA-HEL-NRT return in business class. Was very impressed. The short-haul flights are a bit of a joke in business class as you have the same seats as economy the only difference being that a full meal is served. The long-haul flights were excellent the seats are comfortable particularly if you can grab one of the solo seats. Meals were good and snacks served half-way through the flight. Connecting in HEL is great. It's a small airport. On my return trip we had a 50 minute connection in HEL and I was a little concerned but amazingly 10 minutes after doors open on the long-haul flight I was through security passport control and waiting at the gate for the short-haul! On the way out it was snowing lightly and there was a light dusting of wet snow on the ground enough to bring airports like LHR to a grinding halt. At HEL it was business as usual. On the HEL-NRT flight they closed the aircraft doors about 10 minutes in advance of scheduled departure and within those 10 minutes de-iced the plane so that we pushed back bang on time.","","","Business Class","","10.0","5.0","4.0","4.0","3.0","","","4.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Mohd Hilmi","","2008-07-04","Penang-Subang-Penang. Cabin crew helpful and friendly. Starting last month FireFly increase its baggage allowance for check-in baggage from 15kg to 20kg.","","","","","5.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Williamson","United Kingdom","2015-04-26","13th April 3.45 from Glasgow to Bournemouth. Regular flier from Southampton to Glasgow not using service again cancelled flight at last minute arrived late for everything very disappointed.","","","Economy","","","3.0","3.0","3.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Ed Craig","Australia","2012-10-22","Travelled Sydney to Nadi return with 11 members of my family. Pre-arranged seating was ignored family scattered in several areas from front seat 2nd floor to second last row on lower deck. Food is perhaps the worst that I have ever experienced. Staff friendly but inefficient airline promises a child pack for entertainment. On 1 sector 2 of 4 delivered and on return with maybe 40 children on the flight none were distributed. Air Pacific is the only full service airline on this route but has it's own definition of full service. A very poor airline.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Schubert","Australia","2012-10-12","Flew Sydney and Nadi and back in September. All flights on time and staff friendly. The flights had a holiday feel with the island themed music when you first board. The dreaded lunchbox service was a bit of a shame - there wasn't much food and what was there wasn't very appetizing. The 747 service is by an old Singapore Airlines plane (still some logos in the toilets) with the old first-generation seatback from the late 90s. The movies aren't on demand so you can safely watch one but the second will probably be cut half-way through when they switch the system off some time before landing.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","J Turunen","United Kingdom","2014-11-12","Quite shocked at sudden fall in service! I flew LHR to HEL last week and all was fine. We were served a sandwich soft drinks coffee and tea plus the lovely touch of some chocolate prior to landing. 4 days later I flew back and there was no free food no free soft drinks. Only tea coffee still water (no sparkling!) and inexplicably only blueberry juice! There was heavy sell of food from the selection they have on the price list. Even that little piece of chocolate is now gone! It is all fine and well to charge for food but this completion of transformation of this national airline is not reflected in their fares going down. Finnair is now on par with the declined SAS albeit SAS is even one step down from Finnair as you don't even get a glass of water for free. Sad state of affairs. And it happened almost overnight!","","","Economy","","3.0","4.0","2.0","1.0","0.0","","","3.0","0"
"firefly","/airline-reviews/firefly","Firefly customer review","S Palmer","","2008-03-04","Penang - Langkawi. Quick hop over btw the islands. Price very good thru the net. Be careful if you come from a Malaysia Airlines flight to Firefly as baggage allowance is only 15 Kgs. Cost more for 8 Kgs of baggage than the flight. Buy on Board prices good though didn't bother due to it being a short flight. Left 15 mins early landed 30 mins early!","","","","","4.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Neale Hargreaves","United Kingdom","2015-04-23","I like to call them Fly Maybe! I fly up to Edinburgh from Bristol on a near weekly basis generally on the ultra- reliable Easyjet. When there are no seats left I cross my fingers and see if the Flybe Dash8 from Exeter to Edinburgh might possibly be even remotely on time and risk it rather than the train. I'm continuously disappointed and frustrated. Last year I missed my wedding anniversary dinner when I took the mid-afternoon Edinburgh to Manchester to Exeter flight home. We stopped at Manchester and with 10 minutes to go before scheduled boarding were suddenly told there was a 4 hour delay! If they'd told us earlier I'd have got a car and made the dinner. When I wrote a constructive letter to Flybe the Communications Officer replied saying she was unable to 'communicate' reasons for delays - somewhat bizarre given her title. Anyway here I am again sitting in Edinburgh departures attempting Fly Maybe again for the first time in a year and they have just declared a delay of at least 45 minutes - given this is the first flight of the day downtown Exeter this is shocking. They haven't cancelled it yet but I imagine that could also be on the cards. Once again why or why are they so dreadfully poor on punctuality! Shocking airline which does not seem to be improving. If it's the Dash 8 reliability then they need to get rid before passengers stream away to the other ultra reliable low cost carriers. By the way in 4 years on Easyjet I have been delayed once for 15 minutes.","","","Economy","","1.0","2.0","4.0","3.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Singh Ak","Australia","2012-09-18","Flew from Melbourne to Nadi on March 2012. Flight got delayed (as always). No explanation given. Our return flight was delayed due to weather and communication. Having paid premium airfare food served was pathetic. A chicken burger with a cold slice of chicken on a tiny bun. Air Pacific needs to revamp it's catering and customer service to win good ranking as other airlines like Emirates Singapore etc. I will definitely choose another airline next time.","","","Economy","","1.0","3.0","3.0","1.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","W Ostgaard","United States","2012-09-16","They changed flight times by 8 hrs without giving notice. This caused missed connections with other airlines and left us stranded without hotel reservations. Airline staff could not care less were rude and surly. This is a budget airline with no customer service cancellations and changed flight times and is not worth flying.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Bacallado","Spain","2014-11-12","MAD-HEL-RIX return economy. Flight to/from Madrid to Helsinki on a A321 seat pitch ok but a bit cramped for a 4hr flight. Check in ok on all sectors no line. Boarding by groups. Nice FA on all legs. Food for purchase always only free water provided. Food prices ok food choice nice. Helsinki transfer is easy but between 4 to 6pm the airport is very crowded making it difficult to fine a nice place to wait. Even the business lounge was very busy. Made my connection without any problem both ways even with only 40 min connection time on my way to Riga.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"firefly","/airline-reviews/firefly","Firefly customer review","Dan Wilson","","2008-02-25","SZB - Lankawi return and SZB - Penang return. Subang airport is peaceful quiet efficient and close to Kuala Lumpur. Check in swift and boarding seamless as seat numbers assigned and the planes are small Fokker 50's. The flights were very comfortable (former MAS seating not budget) with friendly flight attendants. Proper assignation of seat numbers makes such a difference compared to the shambolic scrum at LCC terminal. I hope they expand and operate many more routes from SZB.","","","","","5.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Vrontos Georgios","Greece","2015-04-22","GLA-SYY-GLA on a LoganairâSaab2000 the flights were on time. Plane was old but well kept. Legroom was normal for a small plane. Service was friendly offering coffee / tea and biscuits. Job well done for a 1 hour and 5 minute flight.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","3.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Greene","Australia","2012-09-04","Travelled Air Pacific for the first time in August 2012 with my wife to Los Angeles with a stop in Fiji to celebrate our wedding anniversary. Flight was delayed over 1 hour before takeoff with no communication on the reason for the delay or how long until take off. We were kept seated on the aircraft without air conditioning on a very hot day during this period. In any case I accept these things happen and is not the reason for my dissatisfied flight. On arrival to Los Angeles for our three week vacation my luggage was missing and no assistance provided to find it besides asked to complete a form. It was only one week later when they called and advised another patron had mistaken taken it.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D Corbett","Australia","2012-09-04","My first experience flying with Air Pacific I found the meals to be very unsatisfactory. Sydney to Nadi at 6.30am I survived only on an apple bag small yoghurt and juice. Couldn't stomach fruit cake at that time of day. On return from Nadi to Sydney midday meal was worse. Some sort of terrible chicken sausage thing on a dinner roll (that my two children found inedible) biscuits and juice. Almost a five hour flight and I had to ask for additional biscuits as my kids were starving which the air hostess wasn't impressed about. Had to stay on the tarmac in Sydney and wait for quarantine to board our plane to check on a sick child. Overall not very impressed.","","","Economy","","5.0","4.0","4.0","1.0","2.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","C Wilson","United Kingdom","2014-11-06","HEL-PEK / XIY-HEL Leisure flight. Connected at Helsinki Airport. Very easy airport to connect at and all flights were on time. Seats were comfortable (XIY-HEL flight was 1/2 full so me and my partner had 4 seats between the two of us). Food was good service very good. The inflight entertainment is okay but not great. Definitely one of the better European flagship carriers.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Richard Pym","United Kingdom","2015-04-14","I fly MAN-BHD quite often and I've never really had a problem. Normally a Dash8 is used for this short hop but last week there was substitution for an Embraer. This had good legroom and made for a faster journey. Crew are always ok. Long may this continue!","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Thornton","Australia","2012-08-29","SYD-NADI on 737 and return on 747. No complaints with the actual flight itself and the staff were polite and as good as other airlines. However the catering on board at the moment is insufficient and not appropriate for a full service air fare. On the way over on the early morning flight we were served the dreaded 'breakfast pack' along with tea/coffee/water. The box contained apple pieces tiny orange juice tiny yoghurt and a small piece of fruit cake. Even know it is a relatively short flight this is not good enough when leaving at 0630. Unfortunately the return flight was worse and after a 60min delay after boarding we again received the 'box' which contained orange juice yoghurt a small tub of fruit salad and a cup cake the size of a 20c coin. This was all that was served in 5.5 hours of flights with no further offers of drinks or snacks. People had to grab the hostesses as they walked past (the call buttons did not work) and ask them for food and drinks as they were hungry. Not good enough in my view and would not fly with them again if could help it. If you do fly with them fill your bag with food.","","","Economy","","3.0","3.0","3.0","1.0","3.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","U Kumar","United Kingdom","2012-08-16","On round the world trip I was connected with Air Pacific flights from Christchurch to Nadi and again from Nadi to Sydney. I was really happy with the flight staff but I was so disappointed with the in flight meal. Served in a small box with very small portions. If I did not take my own I would have been very hungry on arrival. That was a major let down. I would understand if it was a charter flight but a full fare I expected more.","","","Economy","","3.0","4.0","5.0","1.0","2.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","S Balko","Australia","2014-11-03","BNE-SIN-HEL-BER and return in Y. BNE-SIN/SIN-BNE legs were code-shared Qantas flights. SIN-HEL/HEL-SIN operated by Finnair using ""vintage"" A340-300s which have the advantage of being relatively quiet. Flight to HEL used plane which had a newer cabin good seats with an OK IFE system (good screens but relatively small selection of content). Return flight to SIN on old plane uncomfortable seat cushions and tiny IFE monitors - but clean. I understand that Finnair will retire some of its A340s soon with the introduction of the A350 next year. This should greatly benefit their cabin product even in Y. Flights were mostly punctual and without incidents. Crew are professional and friendly. Meals were below the standards of most Asian and Middle-East carriers but edible. At the time of booking Finnair was the cheapest option. That being said it was good value for money carriers like Emirates or Singapore Airlines were both substantially more expensive. Stopover in HEL was thankfully short as it is an airport with very few options to spend time in.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","A Ahmed","United Kingdom","2015-04-08","STN-NCL. The booking process is confusing and unclear there is a constant feeling you're trying to be tricked into paying for things you don't want. Online check in did not work and seems to be a common recurring problem going by other reviews here I fly with only hand baggage for these short hops so I can arrive later at the airport and walk through without having to queue at a desk - this defeats the point of this if I have to check-in the old-fashioned way. Of course I didn't get a window seat because they had been taken and I didn't want to pay the obscene charge to pre-select. They chose Stansted for this route - this airport is decrepit and dark security is overcrowded and a mess with poor management of queues. Moving on to boarding - the misinformation flyBe give which adds to passengers frustration - we were told we had to be at the gate 45 minutes before the flight this is excessive and pointless. Arriving at the gate the board said it was open - it wasn't with no one about. Then it said they were boarding again it wasn't. Then finally 15 minutes before the depart time said gate was closed - we haven't even boarded. We didn't board until the scheduled depart time. Boarding was on foot in the rain with no bus or sheltered path. Upon boarding it was clear the Dash 8 Q400 aircraft had seen better days cabin looked very tatty and tired and a lot of passengers didn't seem to be aware of the size limitations for cabin baggage boarding took significantly longer than it should have. The seat itself was thin hard and unsupportive and looked very tatty with scratches and frayed bits hanging off. Departed 15 minutes late with no explanation or reason given for the delay. Cabin Service Manager was friendly but her colleague was surly and stroppy. FlyBe like to pretend they are above the low-cost carriers such as easyJet but they are anything but and this is very poor replacement for the easyJet's flight from/to Gatwick that were ended at the end of March - not only with the odd flight times and use of Stansted but also because of the poor quality of their short-haul product. It's ironic with their current tag line of ""Faster than road or rail"" they are trying to compete with these forms of transport but with the delays it is anything but and the overall experience is so joyless - it is doing the opposite and I will probably save the hassle and get the train next time.","","","Economy","","4.0","1.0","2.0","2.0","0.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Scott Phillips","United States","2012-08-09","My first flight from LAX was cancelled. Did leave the next day. However I missed my next flight from Nadi to Savusavu. Had to overnight in terrible hotel and bad food. Return trip flight cancelled from Savusavu to Nadi. Had to overnight 2 nights in another bad hotel with even worse food. I spent 4 extra days in travel on one trip. Air Pacific does not care about customer service because they are the only airline that goes direct from LAX to Fiji. I spent $6000 on air fares and stayed at the same hotels as coach customers. Meal vouchers were also at the same restaurants.","","","Business Class","","2.0","5.0","4.0","4.0","3.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","William Moreland","Australia","2012-08-09","I have been travelling to Fiji for many years on Air Pacific and yes the service has changed considerably particularly in the last two years. I have left some negative feedback in the past. However we must accept changes. Is it absolutely necessary that people travelling from the east coast of Australia be offered more than a snack and something to drink. In economy now on an early afternoon flight you get a cup of tea and a biscuit. Yes there are some things that we would probably like to have changed. No mechanical problems more flights for greater flexibility. Would I recommend Air Pacific? Yes. For a very small airline (five planes flying internationally) they don't do a bad job.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","R Simon","Austria","2014-10-28","VIE-HEL on Oct 9 and return HEL-VIE on Oct 12 both legs in Economy. VIE-HEL on an A320 and HEL-VIE on an Embraer 190 both flights on time. Service on the VIE-HEL was lacklustre and it took the FA's almost an hour to get the service started. Sandwich (tuna or turkey and cheese) was actually quite large for airline standards and tasty one round of drinks served beer and wine for purchase only. After collecting the trash FA's went pretty much again into hiding mode. The aircraft on the return flight was changed from an Airbus to a smaller Embraer 190 “ operated by Flybe. Information was given only during check-in. Not sure what 'operated by Flybe'” means in practical terms but it was a Finnair plane with a Flybe sticker beside the aircraft door with Finnair service and Finnish flight crew. Probably just a move to bring salary costs down. I find Embraers to be very comfortable planes and flight crew was attentive on the flight back to VIE. Catering was a substantial green and noodle salad again tasty. Web check-in was smooth although during the check-in process for the return flight we were asked if we would volunteer to give up our seats as the flight has obviously been overbooked. But no further information was given regarding alternative flights and compensation so we obviously denied. Boarding in HEL was a bit chaotic and delayed with no information given. However staff managed to board the plane very fast so flight was actually on-time. AY uses a shared lounge in VIE which is spacious with a decent drink and hot food selection. However the snacks offered are of extremely poor quality. Schengen AY lounge in HEL has greatly improved with the renovations almost finished. Now that the lounge is substantially larger it has still been well visited but was not over crowded. Food and drink selection has improved as well and was quite good. All in all excellent product by AY but according to their in-flight magazine the free food and drink service will be replaced by a 'to purchase' product on European flights as of November.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Bruce Hutchison","United Kingdom","2015-04-06","Reliably unreliable. I regularly fly from Birmingham to Edinburgh I have yet to be blessed with an on time flight. Every time I use this airline on this route flights are always late. In my experience delays are 40 minutes minimum.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","G Savage","Australia","2012-08-09","Travelled SYD to LAX stopping in Nadi. Very impressed staff were helpful the entertainment systems were great and each seat had quite a lot of legroom and reclined quite far back. Excellent for the price paid caught a sale for only $634 return!","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","R Parr","Australia","2012-08-06","A 4 hour delay at Sydney Airport for a 6.30am flight of which 1.5 hours was on the plane waiting on the 27/7/2012. A message comes over saying sorry but we are also short on catering for the trip a piece of fruit cake a little yoghurt a bag of sliced apple and an orange juice. Lucky the staff were so nice. The trip home on the 3/8/2012 was worst - the flight was cancelled. No real explanation from staff but they did get us on a Virgin flight but we had to pay for food and drink.","","","Economy","","2.0","3.0","4.0","1.0","3.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","P Pajulahti","Finland","2014-10-22","Fly often HEL-LED-HEL. Flights are operated by Flybe. Extremely expensive tickets no service. When Finnair operated the leg they gave juice or water for free. Nothing now. You just buy a ticket from A to B. Huge potential in LED but sometimes flights are empty.","","","Economy","","5.0","1.0","3.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Peter Cochrane","United Kingdom","2015-04-04","Shocking - Cancelled flight to Edinburgh on Sunday evening with 3 hours notice. Re-booked for 8.25 flight next morning. At 6.19 am they cancelled that flight as well. Now re-re-booked for 14.25 - not holding out much hope?","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","G Quintal","Australia","2012-08-02","Left Sydney at 6.30am and the breakfast was dreadful a small piece of dry fruit cake with a baby sized yoghurt and fruit juice. That is not acceptable. The staff were very good though and the seats comfortable the return journey from Nadi to Sydney the lunch was not any better dreadful food even for an airline. Very disappointing.","","","Economy","","5.0","4.0","4.0","1.0","4.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","John Langley","Australia","2012-07-09","We have flown between Sydney and Nadi for the past 8 years and have chosen Air Pacific because full cabin service is included in the airfare. Their website asserts ""your meal will be a sumptuous reflection of South Pacific cuisine."" We have found the food acceptable up to 2011 but this year we had the ""box"". The contents were a small bland container of tasteless pasta a tiny chicken wrap with very little chicken in it and a tiny packet of corn chips. Next year we will look at cut price alternatives Virgin and Jetstar that do not include meals and think about taking our own sandwiches.","","","Economy","","4.0","3.0","3.0","1.0","2.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Trevor Young","Australia","2014-10-22","We were initially a little apprehensive about booking with Finnair but the friendliness of the cabin staff convinced us it would be ok. The Business Class seat were quite comfortable and I slept soundly most of the flight. Food was good and appropriate for a late night flight from Singapore to Helsinki. Our return flight was Helsinki to HK and was equally good. I would have no hesitation in choosing this airline again.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Law","United Kingdom","2015-03-30","On the whole a decent airline that is good value for money. The only complaint is poor punctuality. I travel to and fro Edinburgh and Birmingham at least once a month and the Birmingham-Edinburgh Sunday evening flights are almost always delayed without exception. That's pretty unacceptable.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","L Dalsan","Australia","2012-07-03","Just got back yesterday so both legs of journey was pretty average to say the least. My seat had no TV operating that is no overhead light no service button nor did 6 out of the 8 we travelled with. Staff very sweet so no complaints there. Overall from Sydney to Nadi its not that long a flight so I really didn't care however if this was a long haul service it would be a different story.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Mohinesh Prasad","Fiji","2012-06-24","Flight: In last month. AKL-SUV 737-700. The flight was disappointing. Considering the quality of the flight. The food was cold icy cold to be exact. In flight entertainment was not suitable for the length of the flight as the movie had to stop prematurely. The aircraft interior looked old and worn out. The flight was full of carry on luggage. During takeoff some sort of chemical smell was in the cabin. The flight was boring. But the upside was that the aircraft took less time to complete the journey then expected. Clearly not worth choosing Air Pacific.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Pickles Andrew","Australia","2014-10-20","Flew HKG-HEL-LHR and return. All flights were pretty good. Despite some of the complaints on this page I found the food to be excellent and much better and tastier than the Qantas leg SYD-HKG. My only real complaint is the design of the new business class seats. In my view spaciousness between seats has been sacrificed on the altar of float beds. A flat bed is not the be all and end all in my view - certainly not when you cannot move your feet. The leg room when fully reclined for one of the single seats is so small you have to have your feet at a perfect 90 degrees to your legs with no more than the width of a shoe box at the foot end. The double seats are the converse - they have better leg room but not so wide for the body and the seat next to the window is very claustrophobic. Despite this Finnair presents excellent value for money. And on time performance is second to none.","","","Business Class","","8.0","3.0","4.0","5.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","M Roberts","United Kingdom","2015-03-30","A few years ago I used to fly with FlyBe quite regularly on the Aberdeen - Birmingham route but changed carrier after prolonged delays became the standard practice. I have recently been forced to use them on a couple of routes where there was no reasonable alternative. However it appears that the standard practice of delays of several hours is still prevalent. I am a very regular airline passenger and have flown on various airlines around the world and have never experienced such consistently bad service from any competitor. Avoid using FlyBe at all costs. For journeys not requiring you to cross a body of water walking might actually be quicker. Terrible service. Whilst I can accept that this is an economy airline it is still overpriced for service even if you attatc no value at all to your time.","","","Premium Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","T Wei","United States","2012-06-24","Flight: In last month. I flew on 6/24 from Nadi to LA. The staff were not helpful or courteous. The inflight entertainment did not work. The food was not edible. I only flew this airline because I was travelling to Fiji and there aren't any other airlines operating direct flights on this route but I will never fly them again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Terry Wannan","Australia","2012-06-24","We requested a window seat but even though we were early in the check in queue were given last row seats- almost no recline and very poor air conditioning. Most uncomfortable trip ever. These seats should be sold only at a huge discount - they are not fit for human habitation.","","","Economy","","3.0","1.0","3.0","3.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Ronald Zwart","New Zealand","2014-10-20","AY081 Y 30 Sep HEL to SIN. Late evening departure got on board and wow that seat looks well used - 23 D and E. Glad we got seats so close to the front of the Y Cabin seats were old well used and most uncomfortable - the aircraft is old but I do understand it being replaced soon. I'm certain once the newer aircraft come on line the comments will be better for this particular route. Inflight service from the crew was good to very good food quality was OK for Y Class staff themselves were friendly and we got from A to B without incident and on time. Paid the extra to get access to the Finnair Lounge (EUR48.00 per person) but found it well worth it for the 5 hour transfer time that we had. First time on AY in Y Class Rating 6/10 they will get better I'm sure with the newer long haul aircraft arriving soon.","","","Economy","","6.0","2.0","4.0","3.0","3.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Ronald Zwart","New Zealand","2014-10-20","AY842 J 28 Sep AMS to HEL Biz cabin was full service attentive and friendly. Food and drinks as expected for a 2.5 hour flight. Not that keen on the Y seating with centre seat kept free for a hugely higher airfare but a little better inflight service. Aircraft A320 was clean. Lounge access at Schiphol Menzies lounge granted but limited food and beverage choices - something can be learned from some other airlines on this one - needs improvement.","","","Business Class","","8.0","3.0","4.0","4.0","0.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","M Simon","United Kingdom","2015-03-29","24th March 2014 flight BE6642. I am a frequent flyer all over the FlyBe network and I have to say to begin with that flybe is a great company in which I have had no problems with Loganair (a franchise partner) is a whole different story. This is in regards to my most recent trip from Manchester to Glasgow which was operated by Loganair the flight was on time so there was no issue there but the aircraft a Saab 2000 (SB20) was in a very bad state clearly very old in poor condition and filthy! The complimentary drinks which I guess is why the fare was much more expensive than usual was a tiny cup of lukewarm coffee and the caramel biscuit was almost five months past the best before date (November 14) my flight was end of March 2015. The crew were completely disinterested and clearly wanted to get back to Glasgow so that they could have the rest of the day off. I shall never use any flight operated by Loganair again and this airline is a disgrace to the FlyBe brand. The price for this flight operated by FlyBe is only around £30 one way but with Loganair is around £80. until FlyBe use their own aircraft and crew on this route I suggest that you should use the train - I know that I shall.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Mor Singh","New Zealand","2012-06-18","31st of May 2012 flight from Auckland to Nadi. The flight was delayed at Auckland. In flight the food was pathetic. The crew members were good. Their service was excellent. Also at NAdi upon arrival had to stay in the plane for 3/4 hour. The service was not good. From Nausori to Auckland the food was cold pasta with Tuna. Better to tell passengers that there is no food on board rather than giving rubbish. The crew members for AKLD-Nadi flight their service was excellent very friendly and very approachable.","","","Economy","","5.0","4.0","5.0","3.0","4.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Joan Richards","Australia","2012-06-05","What a disappointment. I have travelled for many years between Sydney and Nadi return but was shocked this month at the breakdown of customer service by cabin staff. Also the appalling ""meal in a box"" almost thrown at us. The box contained cold pasta with a splash of some type flavouring a cold and dried out Roti and a small packet of corn chips. All inedible. Everyone around me complained. Make sure you eat before boarding! There at 2 toilets on the 737-800 for 154 economy and 1 toilet for 8 business class seats. Disgraceful. The economy toilets are located at the rear of the plane and as the trolley is mostly in the aisle just try getting 154 people including kids to the toilet during the 4 hour flight while the 8 in Business class rest in comfort!","","","Economy","","5.0","3.0","3.0","0.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Greenway","Switzerland","2015-03-28","Not a good day at Geneva airport weather wise on Feb 21st so all credit to the pilot of the flight from Exeter who knowing that Geneva was closed and flights diverted reduced speed and we managed to get a landing slot just as it reopened. I have always found the Geneva - Exeter run good news in the ski season especially now that the times are more congenial. You need to book in advance to get reasonably priced flights though.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","B Owen","Australia","2012-05-28","Nadi-Melbourne. Check-in quick and polite at dedicated Business check-in although only available 3 hours before flight. Lounge basic but comfortable and away from kids. Flight departed on time. Aircraft downgraded from 747 and re-timed 2 hours earlier but this was communicated via email. Seat comfortable enough for 737 with much better leg room than Qantas J 737’s. Did not eat however the menu looked extensive. Crew happy to put aside a cheese plate for later and wines kept topped up. Service delivered efficiently if not as enthusiastically as I would expect. IFE available but was unwatchable due to video and audio quality. Digi-players provided on some flights/aircraft and I would have appreciated these being available for this 6 hour flight given Air Pacific seem to be aware of the poor quality of the IFE. Priority bags delivered first and through customs and on the way home in 20 minutes of arriving. Would be disappointed in this flight except that the sale price of our J fare was only A$250 more than discounted economy fare so excellent value for some extra comfort in this small cabin of 8.","","","Business Class","","5.0","4.0","4.0","0.0","1.0","","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Richard Marsden","New Zealand","2012-05-09","We travelled from Nadi to Auckland and the flight was awful. A few years ago you used to get a nice hot meal with quite a good breakfast and lunch/dinner. These days they serve you garbage in green cardboard boxes consisting of snacks which cost less than $10. You are better to grab a snack at the Airport before boarding as the food is awful. Air Pacific seems to have become a budget airline all of a sudden yet the airfare prices remain the same.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","T Cogan","United Kingdom","2014-10-12","LHR/HEL/BKK- Business. Very average. Seating poor food poor plane old. Entertainment was dreadful. When I complained they gave me a tablet which had even less on it! Only good thing is very generous with drinks and one very helpful female attendant. Male ones just seemed like they didn't want to be there. I ended up on this as using up BA air miles. There is a reason it's a cheap business class fare and that is because in comparison to most business class cabins today this is not business class. Message is simple. If you can afford to fly business class don't spend your money on Finnair!","","","Business Class","","3.0","2.0","3.0","2.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Beverley Backstrom","United Kingdom","2015-03-23","On March 6th I booked the early flight from BHX to GLA departure 7.05 being an early flight I decided to travel to Birmingham the night before and stay at a hotel close to the airport. I arrived at Airparks the next morning for the staff there to tell me that my flight had been cancelled. Managed to reschedule for the 08.55 flight without a problem and so did everyone else that was supposed to be on the 7.05 flight. A fellow passenger informed me that the early flight is often cancelled with no explanation or notification. I can only assume that they consider flying one full plane is more economical than running two half full planes without considering the inconvenience of the passengers who may have had appointments that they were supposed to be on time for at their destination.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Nicholas Bates","Australia","2012-05-02","Nadi to Sydney 28 April 2012. Revamped 737 with Jetstar style seats - leather and no adjustable head rests. Service is fine but the light breakfast was appalling. Coffee - worst I've ever tasted on a plane. As always the service was friendly but really the food is disgusting.","","","Economy","","4.0","3.0","4.0","1.0","3.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D Mclean","Australia","2012-04-10","My wife and I travelled NAN-Melbourne April 6th after 2 hours in the air told we had to return to Nadi. Landed and were given vouchers for hotels covering stay food phone calls etc. The down side was the complete lack of contact by ground staff in Nadi in rebooking - all had to be done by the passengers.","","","Business Class","","9.0","5.0","3.0","4.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Ivanovic Branimir","Australia","2014-10-12","I travelled from Singapore to Helsinki Helsinki to Copenhagen from Munich to Helsinki and from Helsinki to Tokyo. What I like is that everything they do is with measure no pressure relaxing staff and excellent pilots. Friendly and respectful staff.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","J Singh","Australia","2014-10-12","Amsterdam to Singapore via Helsinki. Approached this flight with some trepidation after reading a lot of negative reviews on this product. Well it's definitely not Emirates but it also was not a bad experience for me. The connecting flight from Amsterdam was fine. A tiny curtained off Business section with economy seating with middle seats left vacant. A pleasant dinner good Champagne and on time. From Helsinki to Singapore was one of the old A340s (OH-LQA in this case). First impressions were favourable with the cabin being spacious and clean. We had pre flight drinks and a snack and left on time. Once seated I tried the seat out and it's more of a recliner but seemed ok. Menus drinks and dinner all happened smoothly and quickly. I thoroughly enjoyed my supper. It's a bit of a no frills offering but enjoyable and had nice wines also. IFE is poor. The screens are tiny and the offering is limited and old. Didn't really matter as I wanted to sleep as much as possible and despite the seat being at quite an angle I managed a few good hours. Breakfast was simple but tasty. So overall the experience was a good one - on time fed and slept well. If you want the deluxe business experience it's not this but as a lower priced business option that keeps me out of economy it does the job admirably.","","","Business Class","","7.0","3.0","5.0","4.0","2.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","T Gough","United Kingdom","2015-03-18","I use Flybe on a regular basis from Sumburgh (Shetland) to Aberdeen. The early morning flight is normally late and last time I missed my connection to Amsterdam. This cost me money which Flybe said they were not responsible for (so who was?). The only thing I can say is that the advertised arrival and departure times have been written by Hans Christian Anderson.","","","Economy","","1.0","2.0","3.0","2.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","W Gaw","Canada","2012-03-25","YVR-LAX-NAD-AUK return: NAD-AUK delayed 4hrs due to crew shortage stranded at LAX on return due to mis-scheduling of connection by Air Pacific. They denied responsibility and refused to pick up the phone to get me another flight. Planes dirty food awful. Not worth the savings.","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Nichols","United States","2012-03-23","We connected in Los Angeles from Alaska Airlines to Air Pacific for our Fiji flight. We walked between terminals however the boarding pass issued by Alaska in Seattle was not sufficient to get past TSA at the International Terminal. Wwe felt very rushed at LAX and were the last to board. We sat in Row 28 with no one between us so had an extra seat. My TV didn't work so it was a long 10 hours. The food was fine plenty of it and nice flight attendants. On the return we opted for the upgrade sat in the upper level of the 747 3 seats across each and slept from Nadi to LAX.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Abbie Johnson","United Kingdom","2015-03-17","Would like to thank Flybe on behalf of my boyfriend and I for their help on Saturday 28th feb. We arrived at East Midlands airport to find out there had been a major power cut and all flights in and out of the airport had been cancelled. Flybe were excellent. All flybe passengers were the first in the whole airport to be transferred straight to a different airport close by (Birmingham) and put straight on a flight from there instead. We were given complimentary drinks and they were more than happy to transfer us onto a later flight home to compensate for the time we'd missed out on due to the flight delay. The cabin crew were incredibly polite and we thoroughly enjoyed both flights despite the flight there being delayed. Absolutely fantastic customer service would highly recommend the airline and shall certainly be flying with them again!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Michael Gott","Australia","2012-03-12","BNE-NAD-LAX return. Ground/call centre staff are deplorable. We had our flights changed with 2 missed connections and weren't notified. Only upon noticing the changes were we able to rebook our flights which meant extended layovers in Fiji. We were told due to the delay our hotel would be covered by Air Pacific. We arrived in Nadi to find the help desk closed and at the hotel told there was no booking. Hard to review because the flights were perfect on time with ok food inflight entertainment was hit and miss but the flights were midnight ones so it was mostly sleep time anyway.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Noake","Australia","2012-03-05","Brisbane-Nadi-LA return LA-Nadi-Brisbane. I purchased the tickets for an excellent price but having read the reviews was apprehensive prior to travelling. My family and I were pleasantly surprised. The 747-400 was comfortable and the service was excellent. I would certainly fly them again.","","","Economy","","6.0","4.0","5.0","3.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","A Harnett","Ireland","2014-10-05","Very very disappointed with Finnair. I've flown them on the same route Helsinki to Bangkok in business class twice before and enjoyed the experience. Truly a 4 star airline. Sad to say that is no longer the case. The plane was an older Airbus A340-300. The seats are not 180 degrees so difficult to sleep. The entertainment system was very poor. A small screen and less than 20 movies on offer. The food and the wine were the worst part. Two reds both 2012 and hardly drinkable. The food is worst than AA DL and UA and that's saying something. Have they put an accountant in charge of food service? The staff however were very good.","","","Business Class","","","3.0","4.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","D Gibbs","United Kingdom","2015-03-04","Flybe back to their old ways of cancelled flights with no explanation. Jersey to Southampton 16.30 cancelled no Flybe staff at Jersey so no explanation or apology. Probably cancelled because not enough passengers to make it worth flying! Airport should be able to fine airlines as it gives the place a bad reputation.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","K Whalan","Australia","2012-02-28","SYD to Nadi and Nadi to LA. We had no problems the 747 is older but seats were comfortable staff friendly and I had enough leg room compared to Jetstar. Food passable but average compared to other airlines. Inflight entertainment was poor but we had our ipad. If you're on a budget like we were I recommend Air Pacific.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","3.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","C Crouch","Australia","2012-02-27","Sydney-Nadi and Nadi-LA return with a stop over in Nadi on return to Sydney. Staff are lacking in professionalism and basic courtesy. From Nadi to Sydney we were advised we are only allowed one piece of carry on luggage and had to pay excess baggage and check-in the second piece of carry on. Encountered substantial delays which seemed to be the result of poor organization. Onboard it was hit and miss if personal screens actually worked and some of the seating did not recline - not comfortable for a 10 hour flight. The food was a warm unrecognizable soft slop consistency.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","N Ofenloch","Germany","2014-10-01","I had to use Finnair twice within 2 weeks for lack of availability on Lufthansa / SAS flights which I normally use. For good reason. Trip was FRA-HEL- MP (15th and 23rd September) and return (19th and 25th September). Both times departure from FRA was delayed on the 23rd the departure gate was announced only a few minutes before boarding was supposed to start. The stopover time in HEL is only one hour and since my flight was not the only one that was late the connecting flight to TMP was also delayed. Both times. On the trip back on the 23rd I had no checked luggage - luckily. Seemed like the computers were down I had a mobile boarding pass but everyone had to be checked manually from a printed list free seating on the first leg of the flight - no announcement from the crew as to what was going on the guy sitting next to me asked about his connecting flight (we were about 30 minutes delayed) and was simply told he has to pick up and re-check his luggage in Helsinki then miss the flight or catch the flight and then try to find his luggage later on - lots of other people had similar issues but all that was said via the speaker system was that everyone has to pick up and re-check their luggage in Helsinki nothing else. Absolutely no customer service connecting flights wouldn't wait if you wanted to catch the flight you would have to leave your luggage. The same then happened in Helsinki as well nobody showed up at the gate to start the boarding process until about 40 minutes past the scheduled departure time. The lady had a printout and checked every name manually from that list. At least the assigned seats from prior online-check-in were still valid this time. On the first trip I had luggage checked and both in TMP as well as in FRA it took forever to get it from the belt. In Tampere the distance from the plane to the belt is maybe 30 meters. You'd think it would be manageable to unload the luggage in less time than 30 minutes (plane on that route is an ATR propeller-plane very small). In Frankfurt I understand that it takes longer but I have had plenty of Lufthansa flights with apron- positions and even on those the luggage was on the belt after about 20 minutes. Finnair needed about 45 minutes for that. Another thing is that the desk service in Frankfurt is really terrible. The staff that handles the baggage drop is the same that handles the boarding - very unfriendly and sometimes even ignoring questions. Last but not least - the food is horrid. Some dry sandwich or bun with veggies on them. Either a hot drink or a cold drink. Now I read they want to get rid of free snacks on the European routes altogether. Anyway I will not fly Finnair again not voluntarily anyhow. Lucky that I book my own business trips and that Lufthansa / SAS has excellent service on the route to Tampere.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","M Garvey","United Kingdom","2015-02-11","Have used Flybe several times always from EMA to and from either Edinburgh or Glasgow. Every flight (10) has been perfectly acceptable - punctual departure clean cabin friendly crew. I really don't get the vitriol on this website about them.","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Steven Davey","New Zealand","2012-02-27","AKL-NAN. 747-400. Flight delayed an hour. Once onboard the seats were quite roomy lots of leg room. Took a while for the IFE to get started. Before the meal service I got up and asked for a beer and was given two. The service was excellent and friendly. Food was basic but the sandwich was tasty.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","A Naidu","Fiji","2012-02-16","My experiences with Air Pacific staff have been lacking in dignity professionalism and basic courtesy. I have seen an air-hostess roll her eyes and 'tch' at a young boy because he stopped her to ask for another drink. I walked to the galley to ask for a second drink. The female attendant picked up a glass that already had something in it and proceeded to put ice in it. I made a point of asking for a fresh glass. Her response was immediately sarcastic 'oh you don't want this one..okaaay' and when she handed me my 'fresh' glass remained with her back to me while continuing her conversation with her colleague. Shabbiness has become common behavior. On my flight outbound to Fiji FA sounded and behaved like it bored her to be there. I understand everyone has a bad day but this has been my experience often.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Alan Traves","United Kingdom","2014-09-17","Flight LHR-HEL-HKG and return. The flight to Helsinki was fine but the onwards flight to Hong Kong was a nightmare. The flight attendants looked like SS guards and acted similarly. Although there was some turbulence passengers were restrained from going to the toilets making for a great deal of discomfort. On arriving in Hong Kong things got worse. Those of us who arrived from London had no luggage and the lost luggage clerk told us ""that is not the second time this has happened this week"". Further enquiry confirmed it to be the third time. While the luggage did turn up a couple of days later this was a huge inconvenience and Finnair did not even bother answering our complaint. The return trip was staffed by similarly surly flight attendants so it too was less than an enjoyable experience. 1/10 based on the fact we arrived safely. The attitude of staff and their total lack of courtesy over the luggage merits the low score.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Nicol Rhonda","United Kingdom","2015-02-11","Very disappointed! Flight 2.5 hours delay with no explanation. Travelling from Manchester to Aberdeen with two young children. Outbound flight from Aberdeen Airport no problems good staff and flight time. Did not arrive in Aberdeen until 10pm. Not good when travelling with children.","","","Economy","","5.0","5.0","5.0","3.0","0.0","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Sims","United Kingdom","2015-02-11","I fly to Liverpool from the Isle of Man up to twelve times a year. Every flight I have been on has never been on time never. They are a disgrace at time keeping even the first flight out from the IOM at 0710h is late and the aircraft has been there all night! And as for the purple thing I feel sorry for the staff humiliating dress atrocious colour.","","","Economy","","","3.0","3.0","1.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Robertson","Fiji","2012-02-04","I travel to and from Melbourne to Nadi every 3 months in business. Part of my enjoyment of the upgrade is the business lounge before boarding. For about 1 year now the business lounge has downgraded! There used to be a wide variety of snacks as well as a good selection of wine and champagne. Now one can only expect toasted sandwiches no wine no champagne no nuts of course the spirits are still there but I always leave hungry- disappointing considering the extra money I paid. Once onboard I have to agree that most flight attendants are rude and make you feel as if you are bothering them. As the planes are usually small by the time the attendant gets to you often your meal choice has run out. The wine on offer is so cheap it should not even be offered in economy let alone Business Class. Also used to receive complimentary toiletry bags now they have also been stopped! I would like to know why when we are paying more and the prices are going up but the quality is continually going down.","","","Business Class","","3.0","3.0","2.0","1.0","3.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","A Brown","New Zealand","2012-02-03","Auckland-Nadi and Nadi-LA return. We encountered substantial delays through the entire process which seemed to be the result of poor organization. Onboard it was hit and miss if the personal screen actually worked and some of the seating did not recline - not comfortable for a 10 hour flight. At the back of the aircraft it was hotter than the ambient Fiji air temperature when we arrived midsummer. The food was a warm unrecognizable soft slop consistency. Crew - What crew? After greeting us on the plane and serving us the two ""meals"" they pulled a disappearing act and were never seen again. The crew demeanour was disinterested and rude towards passengers.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","V Gorjanc","Slovenia","2014-09-17","LJU-HEL-LJU. Perfect flights both ways. One of the best experience in intra-European flights. A320 cabin light and fresh like new. Flight attendants professional and extremely friendly. Announcements from the cockpit before flight and before landing. Catering improved form my last flight with Finnair. Marimekko design adds some charm. Nice touch.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Wales","New Zealand","2012-02-03","This was the worst experience of flying I have encountered. From start to finish the service was nothing short of appalling. Some of the problems were - not notified of a departure time change delayed in Nadi for 10 hrs with no information or assistance provided. No inflight entertainment that worked seats did not recline or had broken tray tables. Over hot cabin temperature causing many passengers to feel faint. Extremely poor service from cabin crew who did not attempt to provide any beverages or assistance. Dirty toilet facilities. Poor food quality which even for a budget airline was below standard.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D MacPherson","New Zealand","2012-01-31","Nadi through to LAX. Staff members were not interested in customer service nor did they smile at boarding passengers. After a relaxed safety briefing I attempted to use the inflight entertainment many of the televisions did not work. The aircraft was extremely cold and seating area was very cramped. Many passengers became quite alarmed when the air conditioning vents started leaking large amounts of water people had to move seats to avoid getting wet. Furthermore the meal was a cold hot dog bun with shredded chicken and grated carrot. Staff were arrogant unhelpful and seemed to be busy discussing issues in the corner.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Thomson","Australia","2014-09-06","BKK-HEL-AMS in business class and very satisfied with value for money. Long haul from BKK to HEL was on one of the old Air France A340s which we understand will be retired from the AY fleet soon. The disappointment of not having the new flat-bed product was outweighed by all the other positives of this day time flight. The queue for economy class check-in at BKK was huge whereas there was no-one waiting at all at the business class check-in and we were quickly and efficiently dealt with by a friendly agent. The CIP lounge used by AY in Bangkok was more than adequate for a short wait with plenty of hot and cold breakfast options decent wi-fi clean toilets and comfortable lounge areas with decent chairs. Priority boarding worked well with a separate airbridge for business class and we were greeted warmly as we boarded and promptly handed a glass of champagne that was topped up twice before we taxied to the runway departing exactly on time. We were really pleased with the food at meal times and the snacks in-between meals the wines and the excellent cloudberry liquer - a must try! The FAs were present in the cabin throughout the entire flight and could not have been more pleasant or helpful. Although the business class seats on this plane were old and recline to a flat but sloping bed they were comfortable and spacious and for a day time flight were just fine. The IFE was also old and the screen was quite small but we easily managed to find some movies we hadn't seen before to pass the time. Our transit time at HEL was only 45 minutes though we needn't have worried as HEL is such an easy airport to navigate - we were at our boarding gate for the flight to AMS in plenty of time. This short flight to AMS was also excellent. Priority boarding again worked well the FAs again provided a great service the meal and wines were again good we arrived in AMS on time and our bags were amongst the first on the belt. The business class seats on intra-Europe flights are the same as economy with the middle seat kept free however we were seated in row 1 and had plenty of legroom and space. We have travelled from Asia to Europe in business class on numerous occasions over the past years with a variety of well-regarded airlines including QF BA EK and TG however our flights on AY were significantly cheaper than what these other airlines offer and we would fly business class with AY again without hesitation.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Maltby","United Kingdom","2015-02-06","GLA to SOU - Perfect flight took off on time landed 15mins early very efficient service professional crew. Would certainly travel with FlyBe again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Ewen","Australia","2012-01-28","Pacific Sun is the domestic subsidiary of Air Pacific. They have serious trouble keeping schedule. In the past 6 weeks friends visiting here in Fiji were delayed one day each trip from Nadi to Savusavu. They had to fly in and out of Labassa each trip a 90 minute drive from where they booked to arrive. My brother was held up for 2 days on the way back to Sydney and one day on the way here. As I write my mother in law is waiting for her flight in Nadi to Labassa she will arrive at 16.30 rather than 11.00 and again a 90 minute taxi ride from where she was suppose to end up. Pacific Sun’s excuses are numerous however it does seem to be factor of poor management and poor discipline. The lack of domestic competition gives them no reason to pick up their game. Fiji needs the domestic service desperately. Don't hold your breath it will probably get worse.","","","Economy","","2.0","2.0","3.0","3.0","2.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Laukkanen Lassi","Finland","2014-09-01","HEL-YYZ return. Very nice flights both way. No delays. Cabin clean and nice. Food very tasty. Entertainment system improved and lot of films TV programmes and music to choose. Finnair flight attendants are mostly very professional and friendly. From Toronto to Helsinki cabin crew were so wonderful a good atmosphere in the cabin. You didn't feel that they were being nice just because it was their job.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","H Jones","United Kingdom","2015-02-06","I have been using FlyBe every other week for last 5 months on return flights to Amsterdam from Southampton. Only 2 problems: once when UK Air Traffic Control crashed and the other when all traffic to AMS was stopped due to fog. Neither was the fault of the airline but they dealt with my delay effectively. My experience has been overwhelmingly positive with FlyBe and I will not hesitate to continue flying with this airline. I switched to this FlyBe route from the BA LHR-RTM route as the BA flight left me stranded in Netherlands on too many Friday nights. To a previous reviewer who was ""switching to BA"": good luck with that!","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","K Joel","United States","2012-01-28","We flew LA to Sydney via Fiji and then Auckland via Fiji back to LA for four flights. The total time delay we experienced on these four flights was more than 8 hours ranging from 1/2 hour to more than 4 hours. The plane was kept uncomfortably cold during the more than 30 hours of flying. The worst part of our experience was that during the transfer of our luggage at the Fiji airport in a very heavy rain one of our suitcases got very wet.","","","Business Class","","3.0","3.0","2.0","2.0","3.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Nigel W Shanks","New Zealand","2012-01-24","Auckland-Nadi Jan 22. Arrived at Auckland airport to find flight delayed from 2pm until 3pm. An hour later the issue was fixed but we were told there was a more serious problem. At 7pm 4 hours on we were told that connecting passengers were being transferred to the LAX flight on Air NZ. Fiji passengers were delayed until 11pm as a plane was coming from Fiji. Air New Zealand ground staff were handling the issue and did a fantastic job giving out vouchers and helping passengers. We finally took off at midnight – thankful we had paid $300.00 for an upgrade to a very old and tired business class – with a tired crew who were doing an unexpected double shift. The flight was uneventful the food and service OK (but well below what you would expect for an international airline) and the crew clearly tired. Delays and very old and worn aircraft and I would be reluctant to use Air Pacific again in the future.","","","Business Class","","5.0","2.0","3.0","3.0","2.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Timothy Ow","Singapore","2014-08-28","We flew Economy from SIN-HEL-LJU and then from DBV-HEL-SIN. The plane was an old but refurbished A340-300 and the IFE was updated. In terms of leg room and seat width it is as good as you can get in economy for long haul flights (I typically use SIA/Emirates/Qatar). Quality of the food served was average. Service was good and attentive. Transit in Helsinki airport was very smooth - we had two airport layovers. In all considering that we paid a very reasonable price we were very satisfied with Finnair and would recommend them. In fact because of my positive experience with them I have also decided to fly to Finnair SIN-MXP in October 2014. Again the prices are very reasonable.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Forte","United Kingdom","2015-01-30","Have been travelling between London City and Belfast City weekly for 3 months. Not one single flight has been on time. Always dep at least 30 mins late. Atrocious airline for timekeeping. I'm changing to BA. Even with the journey to LHR its quicker overall. No wonder Flybe isn't making any money.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Daniel Bradford","Australia","2011-11-17","Sydney to Nadi return. Our outbound flight was delayed 3 hrs and the food was terrible. The inflight entertainment was a selection of movies and the system worked intermittently. According to resort staff Air Pacific have a shocking on time record. The trip home today was no different except it was on time. I did not eat my processed chicken and egg muffin for breakfast. Staff were OK but not like the happy friendly Fijians I met while on holiday.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D Simpson","Australia","2011-11-16","Sydney to Nadi. There did not appear to be any air-conditioning. It was very very warm from the moment we entered the plane until we got off. The food was very substandard. Service levels have certainly dropped.","","","Economy","","3.0","3.0","4.0","2.0","3.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Masters","United Kingdom","2014-08-28","Flew from Manchester to Singapore in July 2014. I was recommended the airline by an agent who described them as an 'up and coming' airline. Price was the attraction so I went with it. Having read the reviews I was somewhat apprehensive but in general it was okay. Let's take the positives - flight times suited us as we did not suffer jet lag on either journey even though sleep was difficult. Crew were efficient and flights were all on time or early. Total flight time is as good as it gets for this journey. Now the negatives - planes are old and tired the Airbus on the return flight even had ash trays. The breakfasts are inedible and the rest of the food is average to poor. Economy leg room is minimal for a 12 hour flight you certainly don't want to get next to anyone in the XL size range. Would I fly with them again - probably if the price is right.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","John Leahy","United Kingdom","2015-01-30","It was our first time flying with flybe on Tuesday from Dublin to LCY I have to say it was the nicest flight I've been on. Everything was on time boarded without delay and staff were very friendly and welcoming throughout. I cannot pinpoint what made it such a lovely flight but I would definitely travel with flybe again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Alexandra Bley-Vroman","United States","2011-11-09","Very satisfactory. Both flights Honolulu-Apia return left on time return flight arrived early. Planes (Boeing 737 3x3) seemed to be in very good condition. Entertainment worked fine TV monitors suspended at intervals no seat-back screens. Full meals were good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Marcia Cavanagh","Australia","2011-11-07","Auckland-Nadi. Seats were old but appeared to have been reupholstered. Flight crew very friendly. Meal delicious. The personal entertainment screen was difficult to get out of the arm rest mechanism needed servicing. The choices available were limited.","","","Business Class","","7.0","5.0","4.0","3.0","2.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Grant Win","United Kingdom","2014-08-18","Flew SIN-HEL and then a few days later HEL-LHR. SIN-HEL - food was quite good had two rounds of the drinks trolley (you get free wine and beer on this route not spirits). Staff were friendly. Seats were ok. However entertainment was bad - VOD but nothing less than a year old. Also it's a 12hr overnight flight - why only dim lights for one hour? HEL-LHR was fine and we had a snack not much to report.","","","Economy","","5.0","3.0","4.0","4.0","1.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Leonard Sheen","United Kingdom","2015-01-28","A budget airline with problems. Change of aircraft from that scheduled due to new operating policy meant that aircraft could not carry all bags checked in. On outward flight bags were reunited within 24 hours. Homeward bound it took 6 days for bags to be reunited. They could have been driven from Spain quicker. Why FlyBe insisted that the bags needed to be flown back to Birmingham rather than Bristol is beyond me. Total disregard for passenger service. Will always avoid this airline in future.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","R Webster","Australia","2011-10-27","Although a full service airline we enjoyed a plane 20/30 years old but not the service quality from those days. 2 seats were blocked off due to trim falling off a toilet door bolt taped up with 'do not use' the food looked awful and didn't dare try. LCC service except check-in bags not charged. Overall very average.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Chandra Naidu","Australia","2011-10-27","Melbourne to Nadi B767-300. We were served a meal as soon as the flight levelled off and it was awful. 3 hours into the flight I asked an attendant for water I had to wait 30 minutes and when I pressed the courtesy light the FA said she would be with me shortly. 10 minutes she appeared with a warm bottle of water with an unpleasant smile. Thirty minutes before landing there was an announcement that the bar was closed. Air Pacific advertises itself as a full service airline however the service on this flight was that of a limited service airline. I have been travelling to Fiji for 22 years and service has certainly declined.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","K Singer","Australia","2014-08-14","Flew SIN-HEL-ZRH return. With Finnair Business Class you get what you pay for. Finnair uses an old leased Air France Aircraft on these Routes and they have not been updated or refurbished for years. The seats are old and worn and certainly could use a bit of TLC. On the outward flight the inflight entertainment system in my seat was not working and the lights in Business Class could not be switched off during the night. Space is good but if in stretched out setting you tend to slide down the Seat. Cabin Service on all Flights was excellent but Cabin Crew were quite frustrated with the problems associated with those ageing aircraft's. The New Menu's advertised on Finnair websites was not offered on these Flights. Overall the Flights were reasonably Ok but Finnair Business Class on these old aircraft's is only second or third Tier compared to other Airlines.","","","Business Class","","5.0","2.0","4.0","3.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Robert Burslem","United Kingdom","2015-01-26","Flight from Lleida (Spain) to Bristol (UK). All boarded and ready to go when it was announced that aircraft was over weight and approx 20 passengers luggage was unloaded and left on the apron. As only a 78 seater Dash 8 this means that about 25% of passengers had luggage left behind. Impossible to get any information during the following days until luggage finally turned up 6 days later. Never again will I fly Flybe.","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","David Huang","United States","2011-10-21","Seattle transfer through LAX to Nadi Fiji. The only airline that flies to Fiji from the USA was Air Pacific and they are the worst. Our original flight going home was 9pm Tuesday - Air Pacific canceled the flight at 5.30pm Tuesday and didn’t notify anyone. We got to the airport to wait in line for over an hour to get our vouchers. The flight rescheduled for 0600 Wednesday and we waited in line for two hours to get rebooked (airport was unorganized and complete mess). Air Pacific agents allowed us to carry on our bags but airport security wouldn’t let us carry on our bags because we were over their ridiculous 7 kg limit – our bags were the right size but a bit overweight 9 kg and 11 kg but we had nothing but original clothes we carried to Fiji! The plane was delayed another 6 hours after we boarded the plane so we de-boarded and waited. Total delayed time of 16 hours plus missing our connecting flights which Air Pacific said they would re-book but failed to deliver on – we worked it out with our connecting airline Virgin America which was great about re-booking us. I highly advise not flying Air Pacific and they are the only reason why I will think twice about going back to Fiji.","","","Economy","","2.0","2.0","4.0","2.0","1.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Roy Clogstoun","Australia","2011-10-19","SYD-Nadi return both sectors on B747. Staff friendly and attentive but food was inedible. Air Pacific economy catering seems to like processed chicken meat. I suggest people take their own food on the flight. IFE dated and not a great selection of films mostly cheap US entertainment. On both flights my youngest daughter had a defective sound system but staff said that they were unable to rectify the problem.","","","Economy","","5.0","3.0","4.0","1.0","2.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tapani Utunen","Finland","2014-08-11","Flew MH to SIN in June 2014 and a CX+AY combo back late July - all Oneworld carriers. AY uses their A340-300 on the HKG route and was lucky to get OH-LQC (year 2007) on the HKG-HEL leg with their latest greyish interior and newest IFE. Some operational problems at HKG Airport: the plane was taken to gate at midnight just 20 mins before departure and finally took off 2 hours late due to heavy traffic but arrival at Helsinki Airport only 30 mins late. Was lucky to get two seats on the last row for myself on this full flight but the IFE didn't work on either seat so slept all the way. Two hot meals served on this 10 hr flight: two meal choices at night but only one option for breakfast - hot meals quite small but otherwise OK. Leg room and seat comfort was good enough for a 7-hour sleep. Cabin crew professional and friendly (a mix of Finnish and Asian cabin crew) and the flight pleasant in general but cost cutting is visible in many areas which quite frankly puts Finnair way behind MH or CX.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Hutchison Bruce","United Kingdom","2015-01-23","This airline is terrible and should be avoided at all costs. Edinburgh to Birmingham BE842 22/01/2015. Ended up in East Midlands instead of Birmingham. Birmingham to Edinburgh BE855 22/01/2015. 30 minutes late in pushing off from the gate. Spent 20 minutes taxiing to arrive back at the gate. A worker had put an extra bag in the hold which had to be removed. No ground crew at the gate to push the plane back sat here for over 30 minutes now. Totally inept and unprofessional.","","","Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J Rose","United States","2011-10-11","SYD-NAN-LAX in B747-400 Business Class. While not up to the modern business class standards of Qantas Virgin etc Air Pacific was comfortable and efficient and an excellent cost-efficient alternative to the major carriers. Old style business class seats had reasonable recline and comfort sleep quality was quite good. Food and IFE are sub- standard but would use again on this route.","","","Business Class","","7.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","N Patt","Hong Kong","2011-10-05","HKG-NAD-AKL. HKG-AKL on an old 767 no personalised TV's only handheld 1980's ipads with poor choice. Seats comfortable enough. Service was great plenty of wine and staff ever present in the cabin. Food was mediocre but edible. NAD-AKL same plane same service. AKL-NAD on a new 737 which made a world of difference. Need to update the planes on the HKG route. But Business Class was the same price as Air NZ Economy and we got a nights stop over in Fiji.","","","Business Class","","6.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","P Nort","United Kingdom","2015-01-23","All ok except the heat in the cabin was almost unbearable. Thought it might just be a one-off on the outward bound journey but the return was ridiculous. Discussed it with loads of the other passengers who also couldn't understand why it had to be so hot. I'll only fly Flybe in future with an assurance that this issue will be looked into but until then I will only use them as a very last resort.","","","Economy","","3.0","3.0","0.0","0.0","0.0","","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J King","New Zealand","2011-09-08","Nadi-Auckland Economy on old 747. All seats and fittings are long in the tooth. Food and beverage service was terrible - a sandwich in a plastic bag is not good enough for a full service airline. We experienced heavy turbulence during the flight the Pilot said nothing of the incident and the crew pretended nothing happened. The Tabua Club at Nadi is a sad excuse for a lounge there was toast and a tiny fruit platter. The only good thing is that it was quiet compared to the madness of the wider terminal.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","R Stangl","Vietnam","2014-08-06","HAN-HEL-VIE in Business on time flights great on-board service and comfortable seat on new generation A330 plane. Finnair Lounge appears to be closed in the European Transit area for renovation. Overall good value in comparison with the price paid for the product.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","G Coquet","Wallis & Futuna Islands","2011-09-08","Been using for years to fly from NAN to AKL CHC and SYD both in Economy and Business cabins. Service is still friendly however food quality has been declining. Now it is only a cold chicken or beef wrap but it used to be a full hot meal with a choice of two dishes. This is not good enough for what the airline is calling full service.","","","Economy","","7.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tiana Vida","Canada","2014-08-03","I flew from Toronto to Helsinki Helsinki to Budapest (both flights were with Finnair). The staff were friendly and very nice. The food and the entertainment was excellent. Each seat in economy has their own television. Smoothest takeoff and landing I have experienced. Seats were a bit tight but that is what you get with long haul flights. On the way back we booked seats with the emergency exits and it was well worth it!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Meakin","Netherlands","2015-01-21","Flight from Amsterdam to England was delayed by 90 minutes due to the front door being stuck closed. Poor maintenance but even worse customer service. The plane then left with half the passengers left in Amsterdam. There was no organisation from the flybe staff just a rush to get on the plane first. The passports weren't even checked. Then had to call customer several times to get the FlyBe 60:60 Guarantee voucher for the delayed flight. In the end the issued voucher didn't work on their website so I couldn't even use it.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","J Pallister","Australia","2011-09-07","Return to Nadi Business Class from Brisbane. Old aircraft with only 8 seats in BC. My seat would not recline at all headsets crackly and distorted. Service was awful my husband and I chose the chicken dish but were told they only carried 2 of each choice and someone had already ordered the chicken. Same with the dessert only one cheese plate available. Tray covers had been used on the inbound flight and turned over to the clean side for outbound flight. Not good for BC. FA's lazy and yawning all the time. All in all a very slack uncaring cabin crew and certainly not worth the extra price.","","","Business Class","","","","","","","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","W Moreland","Australia","2011-09-01","I have been travelling to Fiji for 20 years the now and then service has changed. The then cabin service was 'Full service' the now service is a sad reflection of the current administration of the airline. The cabin crew can only deliver what is provided . A cold chicken roll and coffee delivered in polystyrene cup is not full service. As a member of Tabua club I use the club lounge at Nadi the food refreshments offered were only one tray of cold sandwiches nothing else. Poor service.","","","Economy","","3.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Heather Newman","Australia","2014-08-03","I was very impressed with my Finnair flights Bangkok to Helsinki Helsinki to Paris Helsinki to Bangkok. The staff were excellent very focused on passenger comfort satisfaction. The meals were excellent and served in courses as in a restaurant with dishes cleared with each course. The wine list was extensive. Entertainment options were limited but the selection available satisfied me.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","H Kristian","Denmark","2014-08-03","BKK-HEL-CPH on Economy. At the gate I was upgraded to a business class seat at no cost. This was very impressive as I bought tickets on Economy. As soon as I boarded the plane a welcome drink was served - either champagne or orange juice together with a large choice of newspapers. I was flying on a rather old A340. The seat was alright - almost lie-flat and pretty comfortable. Only bad thing was the AVOD it was really poor. As soon as we took off the excellent service started. We got a menu knowing that we would be served a 3-course menu plus a light meal before landing (9am - 3pm flight). It consisted of an appetizer a light meal before the main course. Main course and dessert with coffee and tea. Light meal before landing. All drinks both alcoholic and non- alcoholic were of course free. There was also a rather extensive wine list which I enjoyed. Throughout the flight they offered snacks (fresh fruit noodles nuts chocolates sandwiches chips and muffins in all forms) together with drinks and coffee/tea. Cabin crew were very friendly very pro-active and made sure everyone had a good time. Food was excellent together with the cabin crew. Only negatives are the time of day and their AVOD. Overall a very good experience.","","","Business Class","","9.0","4.0","5.0","4.0","2.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","A Clarke","Ireland","2015-01-21","LCY-DUB BE1317. LCY is a breeze of an airport to use with free WiFi and very quick check-in I'll be using it again. The flight had chaotic boarding through no fault of the airline the computer system for scanning boarding cards went down and it had to be done manually but the staff were very patient about it. Some peoples bags were too big to be brought on board including my own and were put in the hold free. FlyBe really should stipulate how small the overhead lockers are but again it was all dealt with quite professionally. Once on board the lead purser had to start moving pax around to spread the weight more evenly which delayed take off by 20 mins. I volunteered and was given a free drink and snack as a thank you which was a nice surprise. Still managed to land on time to connect to my bus home. After reading so many of the hit-and-miss reviews on here I was hesitant and while they wouldn't be my first choice on this route I would consider them nonetheless if the price point was good.","","","Premium Economy","","8.0","3.0","5.0","4.0","1.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Paul Cox","United Kingdom","2015-01-21","Flew with Flybe twice in the last week once on 9th January from London Southend to Maastricht and on 18th January Waterford to Birmingham. Cost of each flight was very reasonable planes clean seats comfortable staff friendly and helpful. Would definitely recommend them.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Shawn Sulton","Australia","2011-08-28","NAN to HNL on 737 aircraft. Served a cold dinner wrap (chicken or beef) on departure with a good selection of spirits and wine. However prior to arrival in Honolulu there was no breakfast offered - just a glass of watered down juice. This could be improved. Previously a delicious hot breakfast was served and it would have been nice to have food at 7.30am in the morning prior to the long customs and immigration wait. Overall friendly staff and great aircraft.","","","Economy","","8.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Hematlal Soni","New Zealand","2011-08-25","Myself and my wife were flying to Auckland. I forgot my laptop in the departure lounge. Ground staff found the laptop and informed me onboard. On arrival I was met by ground staff and given help the laptop was in Auckland the next day. Staff were helpful and efficient at a stressful time.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Ejeh Peter","United Kingdom","2015-01-21","Flew to CDG Paris. and Flybe was disappointing. The staff at the check-in were rude. The flight was delayed 20 mins. Hoping they sort/address their issues. Especially with customer service.","","","Premium Economy","","","2.0","1.0","3.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Lisa Greene","Australia","2011-08-21","Sydney to Nadi return. 747 with old Business seats and small TV screens. Sat in row 1 with plenty of leg room. Although the seats were older there was no horrible ""sliding"" down when the bed is angled flat. Flight attendants were pleasant and continually wandered through the cabin offering drinks. Lunch was very nice. Return flight check-in and boarding was seamless. Priority tags attached to luggage so it arrived quickly. At Nadi airport staff took all Business/Priority bags off the carousel and had them sitting next to it.","","","Business Class","","8.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","M Prasad","New Zealand","2011-08-17","SUV-AKL. The interior of the 737-700 looked worn out and old. Certain films were slightly inappropriate. The food selection was poor a cold burger was served together with small packet of potato chips. Tea and coffee served was not even warm. Water was served after long intervals. Cabin crew were friendly but smiles are not enough to make the flight okay.","","","Economy","","3.0","","","","","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Thomas Mackellar","Australia","2011-08-16","NAN-LAX return. Fares were very cheap for this you can't expect much but the seat even though old recliners were comfortable and spacious. IFE was very old (10 channel) loop. Food was fair. Lounge in NAN quite good and lounge in LAX needed improving. A good alternative to travelling the other major carriers in Business from SYD- LAX.","","","Business Class","","7.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Helen Cameron","Australia","2011-08-10","Brisbane-Nandi-Tarawa return. Friendly captain helpful and efficient crew. Food adequate and seconds were given. Aircraft clean toilets ok IFE bit fuzzy but could hear it. Blankets were handed out if necessary. The seats are a bit close. We enjoyed our flight and were encouraged to spread out as flight not full.","","","Economy","","9.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Hamish Gunn","Finland","2014-07-29","HEL-GVA return. Flight delayed for over an hour and re-routed due to stormy weather. Superb captain keeping all passengers informed fully in 3 languages. Very professional. Finnair stewardesses can be great or good again always professional. Return flight excellent. Embraer 190 is a fine aircraft. Not sure why these Finnair flights are labelled Flybe but not an issue. The only problem were the seatbelts which seemed to fit only children!","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","David Ferguson","United Kingdom","2015-01-19","Just returned from France. Return flight from Manchester to Lyon. The flight was a small jet with 2 people either side of the aisle. The aircraft was new and comfortable. Staff where polite and helpful. Would definitely fly again with flybe.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","3.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Gary Eisner","Australia","2011-08-09","Sydney-Nadi-LA return. I had an iPhone loaded with videos in preparation for the failure of in flight entertainment and made sure I had plenty of food. The in-flight entertainment system was lousy (about 1 in 3 work) the food was dated and the seat covers were falling off but for $950 return Sydney to LA I am not going to complain. Read the reviews expect the worst be prepared with food and entertainment and you really won't have a problem. Staff were friendly enough.","","","Economy","","6.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Alex Chee","Australia","2011-07-31","On arrival at the airport 0900hrs we got behind a queue of more than 80 passengers and it did not move at all. After close up time at about 1115hrs an agent staff told passengers that the flight was full and all of us who were left behind had to be routed to either SYD MEL or overnight BNE to catch the following night's flight which was scheduled to depart at 2300hrs. The four of us opted for the overnight stay in BNE we eventually checked into the BNE (not NAN) hotel as it was 1445 which was supposed to have been the scheduled arriva of our flight at NAN. The airport representative knew of the change in the aircraft type and was not forthcoming in warning the passengers of the offloading. We were made to wait like cattle in the queue and eventually wasted five precious hours. Our flight was rebooked for the next night with meals accommodation and transport to and fro the airport. Vouchers refreshments were only handed to passengers after the 2 hours wait. Air Pacific staff should have adopted a positive attitude and taken advantage of the situation to provide a high standard of service with proper planning and execution to lessen the already inconvenienced passengers. Service on board was mediocre. With a flight of more than 3 hours from BNE/NAN a cold snack was inappropriate for a scheduled airline which charged international fares.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Phatak","Norway","2014-07-22","Flew Seoul to Oslo via Helsinki business class. Plane was an old airbus. Had a 5 hour plus stopover at Helsinki. On arrival to Helsinki discovered that the Finnair lounge is under renovation. No alternate arrangement for lounge access was made for business class passengers although Finnair card members were accommodated elsewhere. No prior warning about lounge was given. If I had known this earlier I would have taken a different airline.","","","Business Class","","2.0","3.0","4.0","3.0","3.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Mary Potter","United Kingdom","2015-01-19","I was booked on a flight from Liverpool to Isle of Man on Wednesday evening 14th.Jan 2015. The flight was cancelled because of gale force winds. Flybe put us all up at an excellent hotel close to the airport and allowed us up to £15 each for food and drink that evening. The hotel included breakfast. As there were two flights involved the staff did a great job getting us all rebooked for the next day plus finding accommodation for us.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","W Moreland","Australia","2011-07-27","Been travelling to Fiji for many years. Always found service to be great. On time departures good cabin service and friendly crew. What more do you want.","","","Economy","","9.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","K Arnott","Australia","2011-07-24","Sydney to Los Angeles via Fiji. 1st leg of trip with Qantas (Perth-Sydney) was cancelled due to the Chilean volcanic ash cloud grounding flights. We had booked our fare online and it was non-refundable. Air Pacific rescheduled our flight with no additional cost and were delightful to deal with. En-route the flight attendants were friendly and helpful. We observed them dealing with a variety of situations and they displayed professionalism courtesy and appropriate assistance.","","","Economy","","10.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","R Laurel","Australia","2014-07-15","I flew from Helsinki to Singapore. This flight was disappointing the service at the desk took far too long the lounge at the airport was poorly manned and took over 10 minutes to for the lounge manager to see us. In the lounge they were missing milk bread and salad dressing. At the international side of the airport the lounge was stylish but lacking in comfort and options. The seats on the plane were uncomfortably small and the leg space was very limited. The customer service on the plane was poor the stewardesses were unfriendly and never smiled one stewardess was charging customers for non-alcoholic drinks until a customer pointed out that they were free (as this was an international flight) the food was mediocre and the entertainment system was limited with few good movies. I don't recommend flying with them.","","","Economy","","4.0","2.0","1.0","2.0","2.0","","","3.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Sheehan","Australia","2011-07-22","BNE-NAN on a 737-700 flight was delayed by over 3 hrs apparently due to a member of the crew calling in sick. Since we had come in on another flight from MEL we had little choice but to wait the 3+ hrs at Brisbane airport. Once we boarded we were given a very warm welcome by the flight crew. The aircraft's condition was satisfactory - not great but you can do a lot worse. Once in flight we were served breakfast consisting of tropical fruits orange juice and a cupcake. I did notice that when the head flight attendant spoke over the PA he would take frequent and long pauses which made him come across as nervous. The remainder of the flight went without a hitch and upon landing in Fiji the flight crew was once again very apologetic about the delay. Overall a nice experience (3 hr delay aside) and very good value for money.","","","Economy","","7.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","T Cooke","Fiji","2011-07-15","Air Pacific remains the least expensive way (usually) to travel NAD-LAX. But as noted by many others service is only barely adequate. Very few smiles no friendly words. Flight attendants appeared very bored with their jobs. (Big change from several years ago!) Economy seats are very uncomfortable for 11+ hr. (Probably okay for somebody under 30 but not for a mature person.) I don't understand their ""requirement"" to keep all shades shut as dawn over distant Hawaii can be spectacular and there's nobody out there to peep in! Aircraft interior appears aged with inadequate care. Customer Service (misnomer!) does not answer emailed questions (e.g. anticipated excess baggage limit/cost) despite giving that option. They also lie (or are completely ignorant of) seat selection policies assigning seats months ahead and then denying that possibility at check-in. This airline clearly has a near monopoly on their route (Qantas and Air New Zealand share the airplane and all its elements) and considers passengers as mere annoyances to collecting their salaries. Too bad. Fiji deserves far better.","","","Economy","","4.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Gable Richard","Australia","2014-07-15","Flew Singapore - Helsinki early June plane was an older but very comfortable A340 entertainment system was not video on demand and pretty basic but the aircrew were very good and attentive return trip in mid July was in a younger A340 with a very good entertainment system which made the trip pass quite quickly aircrew also very friendly and attentive. We flew Perth - Singapore - Helsinki then after a couple of days in beautiful Helsinki 2 hour ferry to Tallinn then flew on to Copenhagen this is really the most relaxing and stress free way into Europe and we recommend it to everyone beats that long haul flight into hassle Heathrow by a very long shot.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Tom Johnson","United Kingdom","2015-01-05","Flew MAN-SOU and back this week. Second time I've flown with Flybe and every flight has been delayed meaning that take-off time has usually been close to or later than landing time. The outward journey was delayed due to the pilots having to change planes because of 'technical difficulties' then the replacement aircraft had an electrical fault which delayed takeoff further. Return journey from Southampton - again delayed due to de-icing and 'technical difficulties' as were almost all the Flybe flights leaving this morning. You'd think that the airport and airline would be able to predict cold weather and get the de-icing crew to start earlier or have more than one de-icing truck. Their tagline is 'faster than car or rail' yet in most cases if you include security delays etc I'd have been quicker driving - and saved myself £200. To their credit their cabin crew and pilots are always very nice and polite though the practice of having no Flybe representatives in the airports makes finding out what's going on very difficult once things go wrong - as they seem to do regularly.","","","Economy","","4.0","2.0","3.0","1.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Michael Peters","New Zealand","2011-06-30","I have been travelling on Air Pacific for many years mainly because I live in Fiji and the flight schedules of other airlines are not as frequent or suited. Of late I ensure that I have a meal before I board the flight and simply then try to sleep through the flight. This is because the service the meals in particular are unacceptable. Cold sandwiches on a ""full service"" airline? The fleet is also very old and Air Pacific have dreamt dreamliners are stuck with this old fleet. What that means is that ""on our all flights meals and handsets are complimentary"" spare us the headsets not worth watching or listening to. Pity that because Air Pacific is a poor representation of what Fiji is famous for - its sunny hospitality.","","","Economy","","3.0","","","","","","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","T Doherty","Australia","2011-06-08","BNE-NAN-LAX and return LAX-NAN-BN. Worst service ever food atrocious. Smiles nowhere to be seen by any flight attendant. Seemed like it was a chore for them even if you wanted a glass of water. I would never recommend them to anyone nor would I ever fly with them again. It was not even a cheap deal. They were recommended by the Travel Agent - have changed travel agent too.","","","Economy","","3.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Daniel Sanders","Thailand","2014-07-03","Flying Bangkok - Helsinki - Bangkok in Business. I already knew that they are going to use that old ageing A340 that used to serve Air France before so I did not expect much. However the food was quite nice. Wines were good and cabin staff were OK. Seat was bad like I knew beforehand but it was alright as it was a day flight. Entertainment system was very bad worst I've seen. I know that they are going to replace the plane next year but still it was not a very good experience in regards of flying in Business. They should have provided at least some Tablets for entertainment etc. Return flight was worse: It was too hot and the Asian-Western - fusion menu was not good. I didn't want any rice or noodles I wanted to eat something good quality - European/Western prime meat or some Mediterranean fresh dishes combined with good nice wine most of the 3 mains were oriental style and the selection was worse than inbound flight. Sleeping was not possible because of the heat in the cabin and also because of the angle of their seats. I also did not enjoy their hot breakfast served in the middle of the night - far too long before landing. Marimekko-brand interior things are nice.","","","Business Class","","7.0","3.0","4.0","3.0","1.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Miller","United Kingdom","2014-12-31","Southend to Maastricht return. After reading negative reviews I was apprehensive about flying with this airline - but should not have been. Both flights left on time arrived on time the staff were friendly and helpful the seats were comfortable and the price was good too. Will definitely fly this route and airline again I just hope enough people use it to make it cost effective running this service.","","","Economy","","8.0","5.0","5.0","5.0","1.0","","","5.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","G Odewahn","Australia","2011-05-24","SYD-NAN-LAX return. First part of the flight was average Boeing 747 desperately needs renovation inside fittings broken sink in toilet smashed electrical and IFE problems stained curtains and upholstery seatbelt and smoking signs burnt out. Seat was quite comfortable and padded there was a flickering light above my seat cabin crew said that they couldn't turn it off. Instead they distributed eye masks but the FA refused to give me one as he thought that the light wasn't disturbing me. Even though I demanded one he refused. The food served was very poor. NAN-LAX flight at 2230 was delayed for 4 hours due to a mechanical fault and we were not allowed off the plane. LAX-NAN the already poor IFE failed to work I called the flight attendant who was rude and she said ""yeah it clearly doesn't work does it?"" then stormed off. She never returned to apologise for the issue that was only with 2 rows of seats. NAN-SYD the same aircraft with faulty IFE and even poorer food. A child in front was disturbing me so I asked to the flight attendant to ask them to stop. She walked off and never did a thing about it. Absolutely disgraceful product and service it is definitely not the World's Friendliest Airline and how it can be rated 3 stars is beyond me.","","","Economy","","","","","","","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","P Tyson","United States","2011-05-14","LAX-NAN-AKL. LAX check in friendly and helpful. Agent changed our seats on NAN-AKL leg as requested. Gave us a coupon for admission to the departure lounge at LAX which was well stocked with snacks and drinks . We flew business class and had seats in the first row of the B747-400. With the seat fully reclined there was still two feet of space in front of us. The business class section was very small for this airplane. Cabin service was friendly food pretty good. Entertainment system adequate. Newspapers available. Transferring from the 747 to NAN-AKL B767-300 involved walking a few hundred feet into the terminal building where our names were checked off on a roster then carry on bags put through the x-ray and hand searched thoroughly. This seemed a bit extreme as bottles of water given to us on the previous flight were taken away from us. This caused quite a bottleneck behind us as most passengers aboard were in transit. Any duty free liquor purchased in LAX and carried was taken by authorities in Nadi. General departure lounge is surrounded by huge duty free shops and business class passengers have separate departure lounge downstairs (no elevator) where breakfast items were furnished. NAN-AKL flight was uneventful.","","","Business Class","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","H Kristian","Denmark","2014-06-30","25/6/2014 - 26/6/2014. Flew from Copenhagen Denmark via Helsinki Finland to Bangkok Thailand. The first leg from Copenhagen to Helsinki was smooth left on time cabin crew very attentive and overall a good experience. Free non-alcoholic beverages on the short leg. Second leg was alright. I left in the afternoon therefore it would be hard to rest. We were served dinner which was either vegetarian pasta or noodles with chicken in gravy with vegetables. It was very tasty. If I have to point out anything negative it would be the time of day (5pm- 7am). Hard to sleep. I was flying with a very modern clean and good looking A330 with a small but usable AVOD. Selection of movies were poor. We were served breakfast as well but no choices. A sausage a rosti and scrambled eggs with a dry bun margarine coffee and apple juice. It was alright. Again cabin crew were nice attentive and pro-active. Overall good and I would fly Finnair again.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Peter Reilly","United Kingdom","2014-12-29","13/12/14 flight BE844. 14/12/14 BE849. Works night out in Birmingham flight from Edinburgh delayed for 2.5 hours then flight home on the Sunday cancelled still don't know why expected to be home at 16.00 will probably be around 21.30.","","","Economy","","1.0","1.0","3.0","3.0","0.0","","","0.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Markus Pesch","China","2011-04-27","Worst airline ever. Food terrible service only friendly on the surface. Onboard entertainment worst ever. not even a local newspaper. Nearly could not leave from Nadi to HKG because they told us that we need onward tickets from HKG which is rubbish when you are on transfer to Macao or the mainland. They forced us to buy an expensive ticket to Frankfurt (German passport holder/2000 Euros per ticket one way on a Cathay Pacific flight) and told me I could cancel it at their counter in Hong Kong. The staff refused talking to me and others and just said we would have to buy another ticket (with time running out and only 2 flights per week that are mostly sold out for several weeks). Some couples were left behind since they did not have the necessary funds available to do so. On Spanish couple started crying - can understand. At HKG it became clear that they do not have a ticket counter in all of HKG. They sent me to Cathay Pacific (partner airline) which explained that they are not responsible which made sense since Air Pacific received the money. Contacted the handling agent in HKG (only available Air Pacific contact in Hong Kong) and told me has to send copy of ticket to Fiji and it will take 3 months to refund me.","","","Economy","","","","","","","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Martin Davis","United Kingdom","2011-03-31","Nadi to Los Angeles as part of a round-the-world package with Air New Zealand. Paid for Premium Economy but automatically downgraded by Air Pacific to economy. Seats uncomfortable food dreadful entertainment system sub-standard. Worst of all Air Pacific would not honour the higher baggage allowance of Premium Economy so whole trip had to be planned around this leg. Told to confirm booking 24 hours in advance a practice I thought had stopped many years ago. When I asked about an upgrade I was told a 100 FJD rebooking fee was required plus the cost of the upgrade. As flight was an hour late leaving we were confined to a small hot area with no toilets and seating for about one third of passengers for over 2 hours.","","","Economy","","1.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Heinonen Lauri","Finland","2014-06-25","I flew with Finnair on flight AY006 from New York to Helsinki on 21st June 2014. Finnair has some problems with the plane they usually use in this route it was being repaired and Finnair used another plane. The plane Finnair decided to use was rented from Privilege Style Airline Spain. This replacement plane was the worst I have ever flown with and I fly quite a lot. I'm totally blown away that Finnair decided to use worn out plane with no entertainment system on intercontinental long haul route. This is total underestimation of customers. Finnair is marketing the route with good planes comfort entertainment systems etc. The service I received was really bad seats were worn out (they had ashtrays) plane was worn out and no entertainment system at all. Finnair made a decision to rent this plane it means that they clearly do not think their customers. Really bad. If you need to fly between Helsinki and New York reconsider using Finnair in this route if Privilege plane is still used.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","H Phillips","United Kingdom","2014-12-22","BE806 Gatwick to Newquay. Cancelled the flight with an hours notice. Told it was staff illness. Booking agents were unable to help and happy to make sweeping statements in an attempt to pacify travellers. No representation from Flybe was available at Gatwick or could speak to travellers. Coach laid on to take us to Newquay which took us 6.5 hours for a one hour flight. Made us stand outside in the cold for half and hour for the coach kept telling us the coach is 2 minutes away. Arrived at Newquay at 3.45 am final insult they gave us tickets to get out of the car park and they didn't work so got soaking wet twice running to and fro to terminal. Will never use them again so effectively all South West air travel past Exeter non existent.","","","Economy","","","4.0","2.0","4.0","0.0","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","P Sood","United Kingdom","2014-12-22","I have had to fly Flybe ever since they started the route from Glasgow to BHX as there are no other operators on this route. Over the last 6 or 7 years I have rarely had a flight on time had cancellations and even suffered the fate of a flight half way to Glasgow return to BHX because of air conditioning problems I would suspect they needed the aircraft at BHX in the morning so decided to pay the cost of hotels for the passengers on my flight. There is no point in publishing a timetable if you cannot keep to it. Perhaps Easyjet or even the dreaded Ryanair may cast their eye over this lucrative route.","","","Economy","","1.0","2.0","3.0","3.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Davison","Australia","2011-02-19","LAX-NAN-BNE. I booked the ticket for a very good price at last minute and was not sure what to expect. Check in at LAX the toughest part - I am a professional musician and fly regularly with my instrument I was informed at the check-in desk that I would have to pay $50 USD for extra equipment and gate check the instrument as the flight was full and it wouldn't fit in the overheads on a 747-400. Check in clerk got the manager who advised me they would tag the instrument and if the flight crew deemed it too large than I would have to gate check it. This was great as I never have a problem with any flight crew and I know it fits in any over head locker it's smaller than most peoples carry on bags and very precious to me. LAX-NAN was fully booked and the overhead lockers were packed I did what I do every flight and presented myself at boarding at the front of the line secured my space in the overheads and took my seat we managed to fit everyone's carryon's from the row behind me my row and the row in front in the over head bin. The food was OK entertainment system was awful but I never use them. I did manage to catch a movie when I awoke 3 hours outside of Nadi they seemed to have got the system working by then. Seats were comfortable cabin crew friendly more so than Qantas. Nadi was unorganised with 3 departing transfer flights leaving at the same time roughly with one transfer desk with two staff for everyone. I think the entire 747 was transferring. There was also another security check point after the transfer desk which I thought was strange. NAN-BNE was great on time and no problems on a 737 had an entire row to myself on a 4 hr flight! I didn't bother with the entertainment again as I stretched out and slept the duration of the flight. Got all my luggage with no problems walked straight out onto the street and into the car. Cheap good Service excellent flight crew good friendly cabin crew on time and spacious. Against - charges for equipment despite it being my carry on. Food only OK Entertainment system poor. Management staff at LAX not the best and not that friendly. Will fly with them again if they are the cheapest.","","","Economy","","7.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Gary Kumar","Australia","2011-02-04","Sydney to Nadi. Would say crew were friendly but need to smile a bit more as their slogan says ""the worlds friendliest airline"". I had flown Air Pacific several times mostly in economy class but have found some serious cost-cutting. The lunch served was shocking 1 packet of cheap crisp 1 packet of local savoury bhuja mix and a chicken roll on sweet bread which was disgusting. They still charge a high fare price but customer care is very poor.","","","Economy","","4.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","G Palmer","United Kingdom","2014-06-16","LHR-BKK return in April/May in business cabin. The odds were against it being a perfect experience from the start as when I'd booked it both long-haul flights were on their A330s with the 'new' lie-flat beds. A few months out and one of the flights changed to their ex AF A340s a month out and both flights changed. Felt like a bait and switch. Frankly would have booked on Austrian if I'd known there was the chance of the hard product being downgraded. Flight from London - HEL was nice in one of their new A321s with sharklets - I've done this route before and realised that frankly the older planes are better. They have the dropdown screens that show you take- off and landings and track the flight. The A321s are really bare bones in terms of passenger amenities I understand they're planned for AYs leisure routes. A plus though was the friendly cabin service ok catering and a samsung 8 inch tab they handed out with pre-loaded videos films and music. HEL airport and lounge again ok nothing much to write home about. HEL-BKK in the A340 - Ok have to say it's not as bad as lots of people make it out to be (at least up front) - I'm not sure if the galleys are different on it so AY just serves their much publicised new menus on the A330s - So again food was more standard fare than what you were led to expect from the website. Seat recline is good for an angled bed expect it to be 170 degrees. However cabin way too hot for comfort and the cabin does deserve a spring clean - hear that Finnair? Honestly the dark beige plastic shell of the seats on closer look started life as light beige plastic. Didn't help that my friend's tray table and video screen was covered in coffee - I spent 5 minutes when we got aloft wiping down all our touchable surfaces within reach as a result. Food and drink selection quite decent have to say had the tastiest (if not most elegant) breakfast ever and freshest croissant. Flight back from Bangkok similar but no cleaning required loved the mid flight snack brought round on a presentation trolley with fruit salad and fresh hot cinnamon buns a lovely touch but no sandwiches pot noodles etc for a savoury alternative. Transfer in HEL you have to go through security which is a pain but we were soon through and being bussed (another distinct disadvantage to HEL) out to the A321 back to LHR - Crew great on this leg too. All in all service 8 or even 9/10 hard product 5/10 IFE short haul 8/10 IFE long haul (A340) 4/10 food 7/10.","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","V Woodcock","United Kingdom","2014-12-22","MAN-SOU-NTE on an Embraer 195 and Dash-8. Manchester flight departed around 30 mins late due to a missing passenger however we still landed in Southampton early. Southampton is a wonderful airport to connect in - I was off the Manchester flight and back through security in the departure lounge to wait for my NTE flight within 5 minutes! Flight to Nantes was half empty and arrived early. I'm 5""5 and had ample legroom on both flights. Seats were comfy too. Staff were pleasant and professional. My only issue with Flybe is that their tickets can be incredibly expensive and a complementary drink/snack isn't included in the price. However this wouldn't put me off using them again.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Lesley Buick","United Kingdom","2014-12-22","MAN/GLA/MAN - Used this route for over a year when Flybe operated it themselves and overall was good. Now handed to what can only be described as the feeble Loganair - reason I will no longer fly LBA-GLA is because of the abysmal Loganair punctuality and reliability - fares up by 50% punctuality completely shot to pieces. Use Loganair at your peril - for me the M6/M74 is a far more reliable option.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","U Anthony","Australia","2011-01-31","Business Class SYD-NAN. Seats are very old although we found them quite comfortable for a short trip to Nadi. Service was excellent and food fantastic. Old IFE and very small screens. Great value for money and would fly them again.","","","Business Class","","8.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","A Libien","Australia","2010-10-28","Air Pacific economy SYD-NAN-HNL and LAX-NAN-SYD. SYD-NAN on 747 was reasonable. Hot lunch served with beverages. Seats reasonably comfortable. FAs quite pleasant. FAs asked passengers to return seats to upright position during mealtimes which I appreciated. NAN-HNL on 737 a small plane for an 8-hour flight. FAs wonderful with humour and a smile. Food was okay hot breakfast before arrival in HNL. LAX-NAN on 747. Check-in LAX was quick counters opened nearly 4 hours before flight time. Service superb meals a bit disappointing for an overnight flight. Transfer in NAN was chaotic and departure lounge at NAN is way too small. One set of toilets for 4 flights in departure lounge. NAN-SYD standard of service dropped markedly. Crew couldn't wait to get to SYD. Overall we found our Air Pacific experience on 4 flights to be positive.","","","Economy","","7.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","S Tsoy","Russian Federation","2014-06-09","HEL-LHR. I would have recommended Finnair if their ground operations were not as appalling. Flight was delayed by an hour with no information from airport staff at HEL. The A320 was clean and new seats comfortable and having good legroom. The flight crew were very professional and managed to make 4-5 runs of drinks for a 3-hour flight. Though absence of hot meals was a quite disappointing as well as the fact that for a full service fare you still had to buy all the snacks and most of drinks. On arrival waited for 1 hour for bags to be delivered at LHR. Enquiries told that Finnair ""could not find staff to deliver baggage from plane to airport"". I cannot recommend this airline if they do not improve their ground operations.","","","Economy","","5.0","4.0","5.0","3.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Sue Hudson","United Kingdom","2014-12-22","Caught 15.25 flight from CDG to BHX and 15 minutes into flight we had to turn back due to the problem in London. Back at CDG we sat on plane for 3 hours with no food or drink and then we were told the flight was cancelled and we were bussed back to the terminal. Here we queued for a further 2 hours to get replacement flight and voucher for Campanile hotel. We then had a nightmare journey to the hotel where at 22.30 we finally got a drink and some food. To leave us (in our case others longer) over ten hours without a drink is inexcusable. I know the problem was not the fault of flybe but we were in there care and they did not look after us. Will never fly flybe again. Also why was there free wine and snack on journey out with Air France and yet we had to pay for coffee on return journey?","","","Economy","","","4.0","1.0","2.0","0.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Taylor","New Zealand","2010-10-03","AKL-NAN-AKL Economy class. World's friendliest airline? We didn't get one smile the whole trip! The one and only smile we actually got was from the Air New Zealand check in clerk in Auckland. B767 terribly old seat was lumpy and had a dip in it so was very hard to get comfortable. Food very poor and not enough. Crew unfriendly and seemed uninterested the whole flight. On the way up there were passengers standing in the cabin talking to each other across the seats drinking as if they were in a pub. Cabin crew did nothing about it. Way back was a surprisingly spacious B737-700. Same as flight up - food disappointing crew unfriendly. Although I am not a fan of Air NZ at all I will certainly pay the extra to fly them next time.","","","Economy","","3.0","","","","","","","4.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","T Richmond","Australia","2010-09-30","Melbourne to Nadi return My wife and I bought Qantas Business class flights and were given Air Pacific to fly on - had I known I would not have flown The seats were large and fairly comfortable but not up to Business Class standards nothing on the flight was up to standard and I have written a formal letter of Complaint to Qantas as their codeshare partner is well below the business class that I expected. I would only recommend this airline if Air Pacific changed their class to Premium Economy as Business Class is way off the mark in their case.","","","Business Class","","2.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Willliam Buchanan","United States","2014-06-05","I flew Finnair from Helsinki to Toronto on 3 June 2014 and was extremely disappointed. The seats were extremely cramped (much less space than the Economy seats offered by BA on the trip over on 27 May 2014). As other disgruntled Finnair travelers have noted the flight was delayed in my case by just a little over an hour however this seems to be a recurring problem with Finnair. I was extremely disappointed with the entertainment system provided the audio quality was so poor in the movies I finally just switched the thing off and spent the remainder of the flight trying to get comfortable in a ridiculously cramped seat. The food and beverage service was not much better. The food could only be described as adequate and Finnair only provided complimentary wine with the first meal if you want more you have to purchase it at 6 Euros per glass which is a ridiculous price for non-premium wine and there are no complimentary alcoholic drinks other than the beer/wine option with the first meal (this also compares poorly again with BA which makes all alcoholic drinks free for the entire flight). This was my first time flying Finnair and I will never fly it again.","","","Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","D Nichols","New Zealand","2010-09-26","AKL-NAN September B737-700 clean. Cabin crew indifferent. Cabin Manager friendly and chatty. Excellent welcome on board. Meal was cold and was a hamburger bun with chicken and salad a small pack of potato chips and two biscuits. Vegetarian option available. Free wine available. IFE drop down screens and showing was a documentary. Overall a pleasant flight. Old 767-300 on the way home. Clean and tidy. Continental breakfast was muesli fresh fruit coconut cake tea or coffee and orange juice. Was very tasty. Staff okay. When offering water later on in flight cabin manager flew through the cabin with glasses and water so no opportunity to ask for drink at that time.","","","Economy","","7.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","T Collins","United States","2010-09-02","Booked a flight from Malololailai to Taveuni via Nadi for part of my honeymoon trip. We checked online the day before to ensure everything was on time and got confirmation that we were good to go. On the day of we headed over to Malololailai only to be told that Air Pacific / Pacific Sun are no longer flying from there. We then proceeded to get a boat and taxi to Nadi but still missed our connection flight from Nadi to Taveuni. Air Pacific told us that they notified us but they did not. We were stuck in Nadi until the next day for the next Taveuni flight. Air Pacific didn't even offer to put us in a hotel for the night. I'm speechless about the whole event. All I can say is if you have a choice choose another airline. Its not worth risking your vacation.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Joanna Graff","Spain","2014-06-02","I recently flew MAD-HEL-TLL and back. All 4 flights were delayed. We booked tickets at the end of December last year and paid for premium seats which have not been kept until check in so at the end we sat in other similar seats. Catering on shorter flight was non-existent for 4.5hr flight MAD-HEL and HEL-BCN was just a small snack cold or hot with a drink the crew then disappeared for the entire duration of the flight. Considering the price and other surcharges delays and non-existent customer care (they did not respond to our mail regarding pre- assigned paying seats) we would not fly them again!","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","2.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","B Elliot","Australia","2010-08-26","SYD-NAN return B744 Service. Overall an excellent experience. Crew gracious and attentive yet unobtrusive and kept drinks refreshed. The seats are showing their age but I find the old wide and padded cradle seats quite comfortable especially for short haul international flights. AV is poor - not AVOD and screens are so small. Meals were of an economy class standard but served with business class service. For the price - would do it again.","","","Business Class","","8.0","","","","","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Steve Jacques","Australia","2010-08-02","BNE-NAN-BNE Business Class. Flight departing BNE comfortable enough but dated Business Class seats and older plane. Food was excellent and customer service good outward and return. Good IFE with a portable movie player. It seems when things go well they go well but when things go wrong it seems disastrous!","","","Business Class","","7.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Marcus Nyberg","Sweden","2014-04-24","Stockholm - Helsinki - (Hong Kong) - Helsinki - Beijing - Hong Kong - Helsinki - Stockholm. We tried to go to Hong Kong but had to return to Helsinki airport due to a faulty hydraulic pump. I guess this is something that can happen. However having to sit in a very hot airplane for a whole night before being told that the flight is cancelled is not very pleasant. Neither is the treatment from the ground staff more or less ignoring everyone but the business class passengers. We eventually got some help and were rebooked for a flight the next day. The flight back home was on time but the plane was very old with an outdated entertainment system and very cramped seats. Will not travel Finnair again if there is another alternative.","","","Economy","","3.0","2.0","2.0","3.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Mike Stallerbrass","United Kingdom","2014-12-18","This was the first time we have flown with flybe and we're happy with the experience. If we had one adverse comment it was the fact that although our in-flight bags conformed with their regulations we could not fit them into the overhead lockers without a struggle and one of them had to stay in the seat behind us which was fortunately not taken. Having said that the flight was only a couple of minutes late in take off and arrived in Jersey early the seats were comfortable and there was enough leg room even for a 6'4 person. The stewardesses were very helpful and cheerful and we felt they were nice and efficient without being intrusive. All in all it was a pleasant experience and we have booked with flybe again for our next trip to Jersey.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","S Kazim","United Arab Emirates","2010-07-24","We were a group of 7 flying Business class from NAN-HKG. Upon check in shocked to be told that the flight was cancelled. No one called us beforehand. Total chaos at the airport and apparently there were other flights to MEL and SYD from a day before that were also cancelled due to technical reasons. Total incompetence prevailed and just 1 staff serving a huge line of pax at the service desk. Absolutely no consideration or preference for premium fare pax. Not for all the money would I ever fly this airline again or recommend it to anyone.","","","Business Class","","","","","","","","","1.0","0"
"fiji-airways","/airline-reviews/fiji-airways","Fiji Airways customer review","Peter Hauser","Australia","2010-06-30","SYD-NAN in economy and NAN-LAX in business class. Air Pacific economy is rudimentary and that's putting it politely. There is an extra inch of legroom over most other airlines' economy classes but that's where the superiority ends. One major bugbear was the time it took to collect the trays after dinner - a full two hours after putting them in front of us. Dinner itself was less-than-ordinary pasta made with mystery-meat. Wines were the cheapest bulk-buy available. IFE was a tiny screen with a serious colour-balance and contrast problem but it worked in the front economy cabin unlike the seats down the back. The staff were pleasant and polite but I got the impression they felt intimidated by the passengers. Air Pacific economy is pretty awful. Air Pacific business class is a throwback to the early 1990's but it's much better than their economy. The cabin is in the nose of the 747. Seats recline to about 150 degrees. Food quite good - delicious fried-rice snack on departure from Nadi and a huge breakfast before arrival at Los Angeles. Breakfast was substantially larger and tastier than the offering in Qantas business a couple of weeks later. The FA who looked after Biz on our flight was charming and professional. We arrived on time at LAX and unfortunately we parked at a remote gate so disembarking before the economy passengers was of no benefit. I was happy with Air Pacific biz and for the bargain-basement fare we paid it was great value for money. Economy was not great though which markedly effects my overall score.","","","Business Class","","6.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Paul White","Australia","2014-04-21","Made 2 flights with Finnair in April 2014. Bangkok to Helsinki and Helsinki to Paris. Both in Business class. Both planes were new and spotlessly clean. They left and arrived on time. The A330 from Bangkok had seats that extended out to become a bed and was extremely comfortable. The flight crew on both flights were attentive friendly and accommodating. The food offered plenty of choice and was better than I've had from other airlines. The whole experience was very positive.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Rae John","United Kingdom","2014-12-10","Glasgow-Birmingham-Glasgow. Slight 20 min delay both ways but no real issue. Aircraft seating space was good. Staff were happy. Choice of refreshments for a 1 hour flight more than satisfactory. Cost of flights competitive and realistic. Would use again.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Robinson","United Kingdom","2014-12-10","Flew MAN-CDG on first flight in the morning for AF connection to ATL - plane was a newish E170 which was spotless and the leather seats were more comfortable than AF's 773. The cabin crew were efficient and friendly and the flight arrived CDG early. We disembarked at a distant outside stand and were bussed to terminal 2E.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Nikola","Denmark","2014-04-16","Their short flight services are just a total circus. Had two different return flights with them last month both in Europe. One from Helsinki to Budapest and one from Helsinki to Gdansk. Luggage restrictions food and beverage PRICES and in general regular prices for tickets made me feel like fool for paying ""full service"" and flying low cost. Big disappointment.","","","Economy","","3.0","3.0","4.0","2.0","4.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Studzinski","Poland","2014-04-09","Warsaw-Helsinki Business Class. Flight operated by FlyBE on Embraer aircraft. Flight on time nice and attentive cabin crew. Hot food served (some kind of chicken tortilla) with box of Godiva chocolates. Very smart and modern design of drink glass ( like iceberg). Some downpoints - business seating is the same as economy which would be ok unless you are having huge food tray in front of you and trying to eat. Seat next to should be kept empty like other airlines do. Because Finnair added some folded stairs to this airplane type ( never seen it before) only one toilet at the rear is available for all passengers. Not too comfortable. Very long wait for a bags after arrival more than 30 mins.","","","Business Class","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","E Addison","United Kingdom","2014-12-04","We have used Flybe weekly for over 2 years and up until recently they have always been really efficient and pretty much on time. Just of late November onwards there seems to be a change and they are always running late or cancelled.","","","Economy","","5.0","0.0","4.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Joseph Selvanayagam","Australia","2014-04-09","SYD-Narita QF 21 6th April. Narita-Helsinki AY 74 7th April. Helsinki-London AY 833 7th April. Having been a Qantas Frequent Flyer for over 20 years and a Platinum for more than the last 6 years I have rarely had a more enjoyable trip (taken with my two sons 10 and 9 years). The seat comfort service and friendliness of the staff was excellent (and better than most flights with Qantas BA or American). When combined with the reasonable cost of these business class fares in my view it is a no brainer to fly Finnair for this sector (Asia into Europe).","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Madden","Ireland","2014-11-25","Flight Dublin to London. Over 2 hour delay followed by a further half an hour due to technical difficulties. Air Hosts were somewhat rude. About 20 minutes to get off the plane.","","","Economy","","3.0","3.0","1.0","1.0","0.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lopez Roberto","Costa Rica","2014-03-27","First segment CDG-HEL on a E190 operated by FlyBe regular economy class seat in business cabin seat width pitch comfort only real difference was lounge access at Paris Airport and full hot meal provided. Second segment: HEL-JFK on a A330 not with the new business configuration however lie flat seat was comfortable for a 8 hour daytime flight. The real gem was the crew superb service attention to details service always provided with a smile. Food was very tasty and wine list quite good as well.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Mailer","United Kingdom","2014-11-20","BE411 14 Nov 2014. Flybe is to all intents and purposes broken. Colleagues and I fly weekly. Flights are consistently 10 to 30 minutes late and on too many occasions are severely delayed or cancelled. Easyjet and Ryanair can run flights to time and cost typically half what Flybe does. Why can't Flybe. Frequent flyers refer to Flybe as 'Maybe'. Reliability and punctuality are the basics for an airline. Flybe needs to get it right or release its routes and slots to those who can.","","","Economy","","","3.0","4.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2014-03-22","PRG-HEL with A319. Very smooth baggage drop in Prague. Too choices for complimentary sandwich. Beer 4 euros not expensive. Boarding easy. Finnair has very nice flight attendants they were excellent. At Helsinki door was open to cockpit and captain smiled goodbye to passengers. That was nice. Overall very nice experience.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2014-03-22","HEL-PRG. Plane was Embraer 190 operated by Flybe. Small plane but seat pitch okay. Not any entertainment. Complimentary soft drinks and sandwich. Low rating because a purser was so rude. Other flight attendants were friendly. I can recommend Finnair but not Flybe operated flights.","","","Economy","","2.0","3.0","1.0","4.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Watkiss","United Kingdom","2014-11-12","Flew Flybe Exeter to London City - new service. Great service in lightly filled plane. Hope they get more customers. Have always avoided flybe in the past because of the perceived rip off pricing and unreliability. Like the fact that you can now earn avios with them and they do offer a good service. There was a slight tech delay on the way back but they made up time. They could do with improved buy in board catering.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Williams Anthony","United Kingdom","2014-03-11","BKK-HEL-MAN last week in business. Superb flight in every way. Transfer in HEL was very short but this proved to be no problem. Last sector in business on FLYBE which was fine. Very impressed.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Dennis Sheridan","United Kingdom","2014-11-06","In my opinion the worst airline in UK and I try to avoid but this morning I was booked on the 10:25 flight to East Midlands. Cancelled no announcement. Got a text at 10.28. The flight to Birmingham was still on stand with room on board for 10 passengers. No one had the common sense to act and offer to transfer customers to this flight going to the Midlands. I asked for Flybe management and was told there are no Flybe staff in Belfast - only handling agents.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J D Simons","United Kingdom","2014-11-03","Delayed an hour from Birmingham to Belfast twice this week and today delayed 2 hours.If at all possible I will never use them again no info no care.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Laukkanen Lassi","Finland","2014-02-10","Short flight HEL-ARL. Online check in always nice. Baggage drop at Helsinki Airport was just a joke. Friday evening and only two desks open and one for special luggage. I was waiting there 25 minutes too long for bag drop. It's a reason for so low a rating. I had enough time but there was very nervous people in the queue making waiting especially uncomfortable. I can not accept Finnair slogan ""Peace of mind"" before and after the flight. Ground staff anyway nice and friendly. Flight was delayed 50 minutes due weather. Flight was very comfortable with new A320. I had an exit seat and was sitting alone on that row. Complimentary soft drinks. Cabin crew courteous and very professional. Its almost standard with Finnair.","","","Economy","","5.0","5.0","5.0","4.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Alfonzetti Britny","United Kingdom","2014-11-03","Booked a flight from East Midlands to Aberdeen. Received flight confitmation etc. Yesterday I turned up to the airport after a few days in Nottingham. I was informed they no longer operated that route and I should have been informed of this! I had been rescheduled for a later flight from Birmingham and was put in a taxi to that airport. Ended up at Aberdeen 3 hours later than planned. Incurred extra expenses getting home and my partner made a 150 mile trip to collect me from a flight I wasn't on. I rechecked my emails including junk mail and had received nothing from Flybe informing me of the change to my flight. In fact today I received an email asking me to complete a survey about my flight from East Midlands to Aberdeen!","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","P Cox","United Kingdom","2014-11-03","Flew 28th October on day return from London City to Exeter. As would be expected on only the second day of operating this new route the plane was lightly loaded but I'm sure given time this will be a popular route. Both flights left bang on time plane clean legroom excellent (I'm 6'2"") and staff were friendly and efficient. A pleasant experience.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Jennifer Bentley","United Kingdom","2014-01-30","LHR-HEL-SIN HKG-HEL in Jan 2014. Short haul was pleasant. Lounge at Helsinki was fairly quiet but this obviously depends on the time of day. On HEL-SIN sector we had seats 6 A and C bulkhead in the A340. We got some rest but the seat is not conducive to sleep. Why on earth any airline serves a meal at midnight defeats me so we declined and tried to get some sleep. On arrival at SIN we had use of Qantas lounge for our ongoing flight with BA codeshare. Overall the flight and lounges for the outgoing sector were fine. The return was awful: Finnair uses Plaza Premium lounge at HK which is poorly equipped uncomfortable old seating and it's a very long walk to the gates. No announcements were made (and we were told this) but the only flight screen info is one which scrolls through the next 24 hrs flights. With no help from the lounge staff we decided to make our way to the gate about 45 mins before departure: a good thing we did since the flight was not showing as boarding as we left the lounge but the extremely long walk to the gate meant that we were some of the last to board. Although the flight was scheduled to be on an A330 with flat bed seats it was an old 340 and sleep was difficult. Staff are pleasant but not particularly proactive. Not sure I'd fly with AY business again unless I was assured of a flat bed. I understand they are upgrading most of the fleet this year.","","","Business Class","","5.0","3.0","3.0","3.0","2.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","N Petersen","France","2014-01-28","FRA-HEL-HKG. First time that I took Finnair and I was rather disappointed. Positives: FRA-HEL was very convenient comfortable seats decent food quick transfer at Helsinki airport free WIFI at the airport. However the flight to Hong Kong was horrible. The plane was about 20 years old (it still had ashtrays in every seat) seats were very uncomfortable service was slow and unfriendly (only four FA for the whole economy class) and the food was uneatable. On the return flight to Helsinki the plane was at least new and the seats were ok but service and food were as bad as on the first leg.","","","Economy","","4.0","2.0","2.0","1.0","3.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","G Paul","United Kingdom","2014-01-20","Finnair long haul London-Helsinki-Hong Kong and return. Flight out was fine but very firm seats and a lack of films to choose from. The flight back was much better seats were comfortable more films and the food was pretty good service while not up there with Air NZ or Singapore was perfectly measured for the flight. The plane the A340-300 love this old beast its shorter than the 600 series handles bad weather better not sure what all the other people are moaning about. I flew Qantas on the HK to Brisbane leg and the inflight system on their planes was shocking A330 planes are average compared to a 777. Finnair did the job that's good enough for me.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Harry Nimmo","United Kingdom","2014-10-28","I've flown on the Flybe Edinburgh to Birmingham route 4 times in the last 8 days. Once on time second eventually on time but boards said the flight was 2.5 hours delayed. Third time was 2 hours delayed. Fourth time was 1 hour delayed with erroneous messages on information board. Ticket very expensive.","","","Economy","","","3.0","2.0","2.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","S Lewis","United Kingdom","2014-10-28","When the flights are on time this is a good airline but when anything goes wrong their customer support is woeful. I travel regularly from Birmingham to Amsterdam or Frankfurt and in the past year have had flights delayed and cancelled. The support provided in such circumstances when a quick response could still have left me with options to achieve my business deadlines is frankly pathetic. At such times I often hear the mantra that they are a ""no frills"" airline but is you book 1-2 weeks ahead as I am often forced to do the prices demanded are far from ""no frills"".","","","Premium Economy","","5.0","4.0","3.0","1.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","L John","Spain","2014-01-20","Flew from HEL-BCN on 15th January. Flight was on time and boarding was quick and efficient. The aircraft was very clean and the interior had a nice light colour to it. In the air we were served a simple but delicious meal as well as free complementary drinks. Crew was professional and mature. My only complaint is the reduced legroom available on economy class flights.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","James Choochot","United Kingdom","2014-10-22","MAN to Southampton and return. Both flights on time. Very efficient service on both legs. easy online check-in in advance. Self check-in of luggage a painful and slow experience outwards I was about 2 kgs heavy and asked to unpack so I just put items in my hand luggage (in front of a queue of fellow passengers rather undignified). Flights straightforward though seats extremely narrow due to aircraft used. Drinks/ snacks for payment. Good range of both offered. I would use again knowing what to expect as his is merely an economy airline. Reasonable costs.","","","Economy","","8.0","2.0","3.0","3.0","1.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Antony Miller","United Kingdom","2014-01-14","Heathrow-Helsinki-Heathrow AY 840 AY 3125 2 Jan and 6 Jan. Customer handling punctuality service and catering are all faultless but Finnair Business Class has a certain style which is very calm measured and Scandinavian. You are made to feel more like a guest at a charmingly managed dinner party than passengers in an aeroplane. I look forward to my next flight.","","","Business Class","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Steve Walker","Canada","2015-06-30","I was scheduled to fly from Kathmandu to Colombo via Dubai, when my flight was suddenly cancelled by FlyDubai due to the earthquake in Nepal (the earthquake was 2 weeks prior.) Flydubai made minimal effort to contact me, and offered only a voucher, no refund despite being the ones who cancelled the flight. I was stranded in Kathmandu, and flydubai did not provide me any goodwill whatsoever.  My fiance had a hellish time trying to speak with the customer agents on my behalf, and they do not have a toll free number so the cost to do so was on our dime. I can't believe that any company would strand someone in a natural disaster and make such little effort. I'd rather pay a bit extra than ever fly with them again.","","Solo Leisure","Economy","Kathmandu to Colombo via Dubai","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","L Buckland","United Kingdom","2014-10-22","Very rude and unhelpful staff at Birmingham airport. Flight 2.5 hours late flight. Told baggage would be brought over to England on the next flight then told at Birmingham airport we shouldn't have been told that and baggage might not be brought at that time. No phone call as promised at Birmingham airport to inform me my baggage had arrived. Big queue at Birmingham airport for baggage reclaim - no staff missed connecting buses home at this point. Wrote a letter of complaint - no response.Heard some horror stories from other individuals on the same flight of previous delays - missing luggage and rude and unhelpful staff. Very poor communication.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Jesson","United Kingdom","2014-10-22","Jersey - East Midlands on a Flybe Dash 8 Q400. Good flight price unusually for Flybe. Boarded and departed on time arrived into EMA 20 minutes early. Smooth flight and very good legroom on the Dash 8. One member of crew very friendly and polite the other stern and slightly grumpy. First time flying with the airline but would do so again based on this experience.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Y Ren","Australia","2014-01-13","Riga-Helsinki-Beijing in Economy. We redeemed two Finnair tickets using Qantas points. Finnair sent us a couple of welcome emails and highlighted the online check in option. We did online check in 24 hours before the departure. As a Oneworld Sapphire member we picked front row seats. Check in at Riga airport was eventful staff are not really familiar with Beijing's 72 hours transit visa on arrival. It took a while for her to understand and sorted out all the luggage and boarding passes. Finnair is using Riga's airport lounge It is a very nice lounge. Finnair's subsidiary flyBe is flying Riga to Helsinki. It was a full flight and cabin crews are very friendly and helpful. Transit in Helsinki is very easy. Lounge in Helsinki airport is nice and food was plentiful. Helsinki Beijing flight was half full and staff did a good job. I love Finnair it is a great airline and has consistent good service.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Kris Howard","Hong Kong","2015-04-19","FZ250 Tabriz to Dubai last min booked on this flight plane arrived TBZ 15-20 mins earlier and boarded pax as early as their staff could. Probably due to ATC our flight closed door earlier than schedule but still managed to take off just in time at 0410. Total pax onboard was about 40-50s on this brand new 737-800 very nice interior with mood lighting dimmed as blue ceiling light and when approaching it dim as amber. I love this very much. Check in was fast didn't pay for any seat allocation but the check in staff gave me 8A the 3rd row from the front in the economy section. Business class was totally empty on this flight. Probably due to late night departure and this is a new launched service for Fly Dubai. Overall it was a pleasant flight as I could occupy all 3 seats during the flight.","","","Economy","","9.0","4.0","4.0","1.0","2.0","","","3.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Koorosh Moghadam","Iran","2015-03-30","We flew between Tehran and Dubai together with my spouse and our 8 month infant. The plane was a Boeing 727-800 with very tight spaces between the seats uncomfortable to hold the baby. I asked for the first row of economy class seats 5A to F but the check in lady in Dubai surprisingly asked for some 150 AED extra charge for each seat which we denied. Furthermore the heat dissipation of the LCD monitors even when they were off was awful the air conditioner couldn't handle it. The last not the least was the baggage allowance for each passenger which is regularly 20 kg and we had to pay about 50$ to buy an extra 20 kg to cover our requirement. Although some airlines like FlyDubai put limitations on their services to provide more economical tickets I guess with using bus to take the passengers to the plane or eliminating catering FlyDubai couldn't deduct the price in the competition market to give appealing offers. Considering the above points I will try not to employ their services again particularly when the baby is involved.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K Alexander","United Kingdom","2014-10-22","Flew from Manchester - self service check in for your boarding pass - baggage drop off had only one check in for hold baggage with a gent printing off your luggage tag in front of the desk - looks like we're going to have to do that ourselves in future despite paying through the nose for the 'privilege' of having hold luggage. Anything to save a few quid - maybe we will have to fly the aircraft ourselves in future! What a sorry state the airline industry is in. Long gone are the days when flying was a pleasant experience.","","","Economy","","5.0","2.0","3.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lehtinen Mikko","United Kingdom","2014-01-08","6 Jan 2014 HEL-LHR. Good lounge in Helsinki onboard excellent purser in business and food good. Seat is like in economy but middle seat empty. I really like Finnair business class.","","","Business Class","","10.0","3.0","5.0","4.0","2.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Leon Hein","Germany","2015-01-29","I flew DXB-DOH and on the same day DOH-DXB back. Of course you can't expect a service like from Qatar Airways or Emirates which both operate this route. But the price is just great. Because it was a short-haul flight we were allowed to use the inflight-entertainment system for free. Food and drinks are for purchase but its a no-frills airline. The Inflight entertainment was as I said complimentary on this flight. We had a personal inflight TV in our seat and a huge collection of movies in many languages. I was able to watch movies in German. I would absolutely recommend this airline!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Marco Romanov","Finland","2014-01-02","Helsinki to Bangkok in Business Class. Boarding was made by bus so no priority for Business passengers - Shame. Very old plane (A340) with old seats and very ancient IFE! Screens did not work properly and the picture was with bad quality. Food on board was not very tasty but ok. They also forgot the printed menu lists on board so I could not choose what to eat really. I don't like their new menu because they try to serve you some ""fusion Asian"" with no Western options. Wines on board are still ok. The staff was mature like always on Finnair flights not very happy looking but still ok. Asian stewards were the best and most polite. I would still recommend them but I hope they get rid off that old plane.","","","Business Class","","5.0","3.0","3.0","2.0","1.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Bolz Christian","Germany","2014-01-02","Frankfurt - Helsinki - Beijing. The seats were relatively comfortable however since I am very tall all economy class seats don't offer enough space for me. The food was quite good and also the inflight entertainment program offered several new movies from Hollywood Korea and other countries as well as TV series and music. Both flights were on time.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Ahmed al zuhairi","Qatar","2015-01-28","DOH-DXB-DOH. Fly this route weekly. Amazing consistency. Flights on time. Easy boarding. Use a bus to terminal in DXB and DOH which means buying seats at the front is pointless. New planes. Widescreen IFE which is free on this short sector and works before takeoff and after landing. IFE costs $10 otherwise for unlimited movies and shows or $4 for shows only. Legroom is very cramped but is acceptable for short haul flights. Note there is a fast bag desk at DXB but is not very visible.","","","Economy","","10.0","2.0","5.0","5.0","5.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Singh","United Kingdom","2014-10-12","I used flybe from East Midland Airport to Belfast City return. Flights on time and fully booked. The staff behaviour was good and good legroom as well. I personally recommend flybe.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2013-12-30","CDG to HEL. Plane A321. Nice and clean cabin. Flight on time. I had seat on exit row so good legroom. Two alternatives for snack: turkey sandwich or tomato-mozzarella sandwich. Turkey sandwich was tasty. Soft drinks complimentary. Chocolate before landing is nice. Three euros for newspapers is expensive Videos on TV screens and also some old Finnair commercial films because Finnair celebrates this year their 90 years. That was nice. Cabin crew superb very friendly and attentive.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","G Andrew","United Kingdom","2014-12-04","KWI-DXB return. Good value nice clean aircraft. And they avoid the main terminals - a major bonus at KWI where the main terminal is terrible.","","","Economy","","9.0","5.0","5.0","1.0","1.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Linda Pay","United Kingdom","2014-10-12","Myself and three friends have just returned from a weekend in Amsterdam flying from Southampton. Half an hour late leaving Southampton due to Dutch ATC problems15 minutes early on return. Checked in online both ways and only had hand baggage and bought no extras. Very pleased with the service.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Godfrey","United Kingdom","2014-10-12","After so many years flying to and from Exeter to Malaga I find that Flybe is one of the best Airlines so I was disappointed when they stopped this flight in October. Why is it getting more and more difficult to get from a to b when you live in the South West and yet the Government is always spending money on it's capital for the travellers up there I have looked at other ways to travel to Malaga but they always turn out to be much more expensive and more complicated (ie if you travel from Newquay to Southend and get the connecting flight there you have to stay over night as the flight from Newquay is too late to get the connecting flight to Malaga). They don't seem to care about people living in the South West anymore.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","T Patrick","Hong Kong","2013-12-09","HKG to HEL. Economy. I usually fly premium economy but no chance on Finnair. All clean and correct but really this is the most basic long haul option to Europe from Hong Kong. The minimum of food and drink offered seats small pitch and TV units pretty dated. Until they introduce a premium economy section I wouldn't bother again. The time saved with this direct flight was wasted as I felt too tired the day I arrived.","","","Economy","","3.0","2.0","3.0","2.0","2.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","George Santulli","United States","2014-11-25","My first experience with FlyDubai was okay better than I expected based on what I read. I found my two flights DXB-TBS-DXB on time and in very nice looking planes. Staff were crisp and friendly but the seats were far too close to each other. When the passenger in front put his seat back the IFE monitor nearly took my teeth out! Not to mention the monitor screen is very hot and on both my flights the AC in the plane was about the temp to roast chickens. And you had to pay for everything except for a small cup of water. I know it is a low cost airline but I have never had to pay for weak coffee before. The IFE was very basic unless you forked up about 15 AED for basic service.","","","Economy","","5.0","1.0","5.0","1.0","2.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tapani Vuola","Finland","2013-12-02","A business trip HEL-CPH-HEL. Nothing to complain about easy check-in (for both directions) bus transfer in Helsinki to the plane coffee and juice served both ways sandwiches for sale (bought one found it tasty) very friendly crew both ways fresh plane (and I like the Marimekko paper cups and serviettes etc.) flights on time or even a bit before the schedule. Oh the IFE consists on hanging TV's playing the Montreal version of Candid Camera.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","D Kucinski","United States","2014-11-12","Flydubai to and from Port Sudan. Both flights were exactly on time with no issues. Planes appeared new and clean. No check-in queue at all in Dubai but Port Sudan was a bit of a mess with waits up to an hour. Prepaid baggage extra legroom seats and meals were all provided without issue. IFE gave free flight status and map everything else required payment so not sure of it's value. Very long bus ride back to DXB immigration (~15 minutes) but virtually no queue at immigration. T2 facilities basic but adequate.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","James Little","United Kingdom","2014-10-08","Took a one way flight last week from Southampton to Manchester. Travelling alone on business and with no bags to check. Flight left on time and arrived about 10 mins early. Perfectly fine and unremarkable. Didn't avail of the inflight service or shopping so can't comment but the flight attendants were cheerful enough. Only downside was the flybe website. Booking a ticket and checking in online is nothing like as easy and straightforward as it should be and I do hope they look at this and fix it.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","P Mann","United Kingdom","2014-10-08","I regularly travel between Glasgow and Birmingham. Flights are often delayed or cancelled with little information. You can never speak to Flybe Staff only their agents. Last night (02/10/2014) BE796 was supposed to depart at 20:25 and didn't leave until 23.00. When we got on the plane the Pilot apologised for the 'Slight Delay'. Recently travelled from Dusseldorf (delayed flight) and Pilots mentioned that Flybe run a very tight ship and don't have enough staff to cover.","","","Economy","","","2.0","1.0","2.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","D Cremer","Germany","2013-11-25","I have become a big Fan of Finnair. DUS-BKK in J for 1250 Euros is an extremely good price and they offer those for almost all their Asia-Flights. The new Seat (Full Flat) is amazing. We had the old Seat on the Way back. Good enough and AY are losing those Seat mostly in 2014. Food ist good - I like the signature Soup. It's a nice touch. Crew - as on every Euro-Airlines. So and So. But mostly friendly older Ladies. Overall for the Prices offered the best Choice in Oneworld. I found the IFE to be better than I read here. Although its surely not a System like Qatar's or Emirates. Big Plus: The Stress-Free Airport. Small nice connecting in Helsinki is bliss. I will most definitely fly with Finnair again just booked a very cheap Flight to NRT.","","","Business Class","","10.0","4.0","3.0","4.0","3.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Pajunen","Finland","2013-11-21","Helsinki to Madrid in Business Class in October 2013. They exceptionally used a larger A330 aircraft on this four hour flight it was a special training flight for their new Spanish crews. The crew training made the service a bit slow but on the hand the passengers got some extra attention overall the crew was attentive and friendly. No meal choices the served dinner was rather tasty but the portions could had been larger the drink selection was good. The seat comfort was ok this aircraft still had the older angled lie-flat Business seats.","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","M Hassan","United Arab Emirates","2014-06-12","I have to use it often as I go back home always every weekend. They average 1 hour delay Cabin staff are usually fine but the ground staff is terminal 2 are awful. They are never on time out of 30+ trip I did FlyDubai was on time probably twice or 3 times.","","","Economy","","5.0","2.0","3.0","4.0","4.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","E Nixon","United Kingdom","2014-10-01","Travelled with baby grandson and hand luggage only. Struggled to carry both up the aeroplane steps at the same time! Struggled to get hand luggage into overhead locker received no help. Eventually pushed it below seat in front. So then had feet resting on overnight bag and baby on lap for duration of flight. No baby changing facilities on flight got him changed as he balanced across closed toilet seat head hanging off one side knees off the other. Waited until everyone had disembarked then slowly carried both overnight bag and baby down the narrow steps. The stewardess' completely ignored us throughout. They we're evidently very busy as they huddled at the back of the plane for most of the duration. Our return flight was more smoothly handled from the two stewards who were on duty offering help when they could. A lift from the departure gate to ground level would be a help the Flybe agent at the departure gate had no labels for my buggy and seemingly this was my fault! No I would not recommend Flybe.","","","Economy","","","1.0","1.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","L Mah","Australia","2013-11-21","We flew Singapore - Helsinki and checked in online and reserved our seats in Row 32 only to be given Row 66 and there was no changing as the aircraft was full. No apology given. There was no legroom and when the person in the seat in front reclined their seat there was no room to move at all. The seats were uncomfortable and hard. The staff forgot to put the brake on the food trolley and it rolled down the aisle. The food was overheated dry and tasteless. No refills were offered for drinks. Half the video screens on the plane didn't work. Would never fly Finnair again.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Sami Järvinen","Finland","2013-11-21","I flew from Hong Kong to Helsinki via Finnair. I was shocked by the seat layout of this plane I really had to wonder was this Finnair? The seats were the most uncomfortable smallest ones I have sat in ever and I have travelled quite a bit. The inflight entertainment units were basically mid 90s gameboys! Ryanair etc had more leg room and general comfort. Perhaps for a short flight such extremely uncomfortable seating arrangements would be ok but for a 10 hour flight it was a joke. Finnair rides on this image of Nordic excellence its time to re evaluate.","","","Economy","","3.0","1.0","4.0","4.0","2.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","M Taz","United Arab Emirates","2014-02-17","Business class Dubai to Kuwait. Check in counters for business barricaded with no representative around to open and assist. Upon asking around one person did come out. Check in agent was friendly and efficient. No business agent per say as advertised. Lounge in T2 even though its new was over crowded. If flydubai expects to operate a dedicated business class in all its flights in the future they will have a problem as the lounge area is very small - both the bar and buffet area in addition to this since its a marhaba lounge most of the credit cards guests are also welcomed. Boarding was with economy class onboard a dedicated crew member who was efficient and friendly. Seat good for short hops better than European low cost business class who block the middle seat. Dinner service only a cold sandwich and a desert on a tray which when compared to emirates airlines catering for the same sector in economy is much better but here your paying for J in a low cost carrier.","","","Economy","","6.0","3.0","4.0","3.0","5.0","","","0.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","E Simpson","United Kingdom","2014-10-01","Glasgow to and from Exeter. Bag drop at Glasgow was swift but manual as both check in kiosks had failed. Boarding was accomplished quickly and efficiently for both flights and the aircraft were clean and tidy on boarding. Both flights departed on time and arrived slightly early although passengers were held on board for some time at Exeter as passengers boarded the aircraft on an adjacent stand. This was not the fault of the airline and almost certainly reflects a security issue which would arise if arriving and departing passengers had mingled on the apron. On board cabin crew were cheerful and the flight deck announcements informative.","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Cornel Florin","Romania","2014-01-30","My wife and I flew from Bucharest to Colombo and return with a stop in Dubai. On the first Segment Bucharest - Dubai the plane was delayed by 1 hour. In Dubai on segment 2 another 2 hours. But as long as the flight is not delayed by 5+ hours I don't think this is a major problem. On return from Colombo segments 3 and 4 were on time not even 1 min delay. All 4 segments were operated by 737-800 next gen Sky interior new planes. Happy with legroom and space between seats. I knew from the beginning that it's a Low Cost Airline and I had to pay for all services. It was my choice to fly with them and I'm very happy. The crew from all 4 segments was very polite and ready to answer all questions. The only thing I didn't like was the payment process on board. If you pay with Euro they will give you change in AED. Same for US Dollars. And you will have to pay 8 AED for a water if you pay with Euro.","","","Economy","","9.0","4.0","4.0","0.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","AR Luty","United Kingdom","2014-09-28","Check in at Manchester and the flight out was excellent - no complaints. However our experience at Malpensa airport was not the case. Baggage collection at a time when there were no other flights at that terminal was abysmal. Unfortunately our return was worse. Check in at Malpensa was the worse I have ever encountered. One attendant turned up on the check in desk. Okay it was a small aircraft so maybe that would have been acceptable - if she had been efficient. I don't know what the problem was but with every customer she seemed to have to make a telephone call then take a walk. Several of our fellow passengers went in search of assistance and to complain. Eventually another desk assistant arrived which moved things along much quicker. The whole thing took that long that although we arrived at the desk almost three hours before departure once through to the departure lounge and then the two mile walk to gate 21 we boarded. Is this the worst airport in the world or is Flybe remiss in its ground service to customers?","","","Economy","","5.0","4.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Alex Snelling","United Kingdom","2013-11-20","Flew business class from London to Helsinki then on to Singapore return from Hong Kong to Helskini. You get what you pay for. Finnair are operating OH-LYF and OH-LYG Airbus A340s on these routes which are 16 year old Air France aircraft. Cabins had not been refurbished in November 13 just refreshed. Despite the dated and worn feel of the cabin comfort was actually pretty good and I was able to sleep on both long haul legs on the angled lie flat bed. Power at seat is for French or American adapters and did not work on either leg. IFE is basic unbranded and offers a small selection of on demand video music etc delivered via a low resolution screen. Headphone socket is standard aircraft twin jack you can bring your own headphones if you wish. Food was very good and cabin crew were excellent on the outbound and good on the return. On the return the aircraft lighting wasn't behaving itself and the automatic safety briefing wouldn't work these aircraft are showing their age! The main problem was this trip was living with the uncertainty of if the flights would be cancelled due to Finnair staff strikes. Also on the short haul first trip out a catering strike meant only cheese sandwiches were available! To be fair to Finnair they keep you up to date. Overall given the price this is a competitive and value for money way to get to Asia in comfort. Helsinki airport is brilliant for transfers which only involve a 100 yard walk from one gate to the next. If Finnair updated their tired planes on the routes and sorted out their Unions this could be excellent.","","","Business Class","","7.0","4.0","4.0","5.0","2.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","N Jaffan","United States","2014-01-13","My wife and I took 2 flights with Fly Dubai - Dubai to Amman return. Onboard issues: legroom won't be an issue if you are shorter than 6' (which I'm not) yes I understand the business model is a low-cost carrier but paying for water? The IFE is useless unless you want to watch the flight map so be prepared to pay for any sort of entertainment. My main concern with Fly Dubai however is that both flights were each over 1 hour late. Having reviewed some forums about Fly Dubai this seems to be a trend of theirs. What made this worse is that our return flight was followed by an international connection and in addition to the unexplained 1 hour delay our checked bags took 1 hour to come out. We came within minutes of missing our connection so beware if you have a connection and a Fly Dubai flight is involved - you'd better consider giving yourself more than enough time in between flights to account for their unreliability of avoid them altogether.","","","Economy","","3.0","2.0","3.0","2.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Palmer Shane","United Kingdom","2014-09-22","Flew Southend to Antwerp on AT7. Online check-in info was incorrect. One page said not allowed for flights from SEN. In fact you can use online check-in. Gate agent friendly boarding simple. Flight had about 20 people on it. Crew very friendly. Was on time. Simple arrival procedures at Antwerp too. All for 30 GBP excellent!","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Brian Levy","Ireland","2013-12-29","Dubai to Doha. Flight was terrible. The mostly young crew was the loudest most obnoxious crew I've ever come across in 30 years of travel. They spent the entire flight loudly laughing and exchanging jokes among themselves in the galley disturbing the passengers. To make matters worse one very irritating female flight attendant was criticizing some passengers (using curse words) not caring whether anyone heard her or not. Her behavior is simply unacceptable. Never ever again.","","","Economy","","","3.0","1.0","1.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Helen Lines","United Kingdom","2014-09-19","Is a delay of 30 hours on a flight from Amsterdam to Exeter a record? This was on 30th August and I'm still waiting (19th September) for my complaint to be acknowledged by Flybe. Complete indifference seems to be the airline's hallmark.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Wolfgang Hahn","Germany","2013-11-19","Flights Hamburg to Helsinki and to Bangkok in Business. Flight Hamburg to Helsinki (AY 2854) poor Catering in Business due to a strike of caterers. Unacceptable waiting time in the airport bus at the aircraft. Boxes of cheese sandwiches were be delivered while the passengers were stuck in the bus in front of the airplane. Bad co- ordination. Apparently no contact between check-in counter and cockpit. Flight 089 from Helsinki to Bangkok smooth and with normal business service. In Bangkok surprisingly Vouchers for the Immigration Fast Tracks. Finnair Germany told me before there were no Vouchers for Fast Track. That's why I paid a VIP Service at Bangkok Arrivals. In vain. Finnair in Europe obviously don't know that they offer Immigration Fast Track permissions to their passengers. Not very professional. But: Flight itself was smooth professionally handled and enjoyable. I would fly them again.","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Nadim Hasbani","United Arab Emirates","2013-12-29","My wife and I boarded a Flydubai flight when she was 7 months pregnant (which is allowed by all international airlines and she had the necessary doctor papers to take this flight). To cut a long story short the ground staff of Flydubai refused to give us the seats we paid 200 AED extras for. That was fine (security always takes priority) but they refused also to give us alternative seats suitable for a pregnant woman gave us ad-hoc seats totally unsuitable for pregnancy and separated us on top of this. Staff used an inappropriate tone. On board things were not much better and the offensive tone staff used made even other passengers take our defence. We finally managed to get appropriate seats thanks to other passengers. To ad to this the pre-purchased meal we ordered and paid for was not available on the plane.","","","Economy","","","4.0","1.0","1.0","3.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Morley Christopher","United Kingdom","2014-09-17","BE1836 7/9/14. Got off to a bad start with check-in lady unable to understand that my documentation entitled me to 20kg baggage allowance (she was inputting the data incorrectly). BE 1837 11/9/14. This flight was advertised as 13.10 and indeed the indicator boards at Cologne Airport said so too. But it didn't in fact take off until 13.40 with no explanation or apology - and it landed at the correct time. What sort of communication breakdown is this? One of the stewardesses stopped and talked at length to passengers when she should have been serving from the trolley. My travelling-companion was feeling unwell and in need of some water. I was told to ""wait a second"".","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","C Kong","United Kingdom","2013-11-18","The flight was on time and it got us there safely. Helsinki to Hong Kong. However we were travelling with an infant of 13 months who we had to pay almost 50 euros extra for. That was fine as all airlines charge for infants even sitting on our laps but while other airlines would automatically give us the baby friendly seats (i.e. the first row of the cabin) Finnair wanted to charge us extra for it (remember we have already paid for our baby). I called the UK office a few days before our flight to check if our seats would be automatically allocated due to us travelling with an infant. I was told by a friendly staff that I had to wait unless I pay. I then checked two days before our flight I discovered that we were allocated to the centre of the centre row in the middle of the cabin! Since we were flying an Airbus A320 we would have fellow passengers on either side of us. So I had to call again to explain it would not be very convenient for us and for other passengers. It took another day before our seats were rearranged to the side of the aircraft. So I would say don't go with Finnair if you intended to travel long haul with a baby. Unless you want to paid twice for the baby. Overall we found the seat less comfortable than other airlines on a similar route and the food portion was on the small side. When we return we are going to paid the extra (120 Euros for the two of us) for the baby friendly seat because we can't face another 10 hours cramped in two seats. We are not looking forward to our return flight.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Tim Bladon","United Kingdom","2014-09-17","I have been a frequent flyer with Flybe for many years between Southampton and Alicante. Overall service is generally very good but there is one huge problem. They seem to be the only airline I use that will not allow online check in for the return journey to the UK. This results in unnecessary queuing for boarding passes for those with hand luggage. I wrote to Flybe but did not get a satisfactory answer.","","","Economy","","5.0","4.0","4.0","4.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Graham","United Kingdom","2013-11-10","London to Hong Kong via Helsinki. The short flight to Helsinki was fine being only 3 hours however the second leg from Helsinki to Hong Kong was not so good. We got there safely with our luggage but the seat was cramped and uncomfortable. The arm rests do not go up fully. I did not eat as it was a night flight so have no comment on that. The flight was on time.","","","Economy","","5.0","2.0","3.0","3.0","3.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","F Harle","South Africa","2013-11-04","Dubai - Kathmandu return. Both flights delayed by an hour and very busy. Outbound agents at the gate wisely checked in lots of hand luggage into the hold (for free) due to minimal storage space onboard. Outbound flight had no IFE and was disappointed with no inflight magazine (but then they have taken out the seat pockets so there would be nowhere to put it anyway!). Return flight was on a brand new brilliant B737 with personal IFE and mood lighting. Excellent crew who handled a medical emergency well and all were very engaging with passengers - really good to see. Transfer to T3 to connect with Emirates was smooth although distances are long so it takes time. Had to collect boarding pass in DXB which wasn't the case when checking in out the inbound - be good to resolve this - although reassuring that he baggage tickets were scanned and confirmed and all arrived at final destination.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Kay","United Kingdom","2014-09-14","Absolutely appalling service. Arrived at Aberdeen airport at 05.30 for Flybe Manchester flight only to find it was cancelled. Had a meeting which I had no way of reaching on time. The counter staff were no help whatsoever the only flight was at 17.00 - no use at all. Have these people never heard of email? Will never use again. Will comment again when I find out how prompt they are repaying Fare and expenses incurred.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Ihantola","Finland","2013-10-22","HEL-JFK-HEL in October. A333 OH-LTT on both flights. Flights on time boarding efficient. Spacious cabin leg room surprisingly alright (especially if there was no IFE box under the seat in front of you). Online check-in so-so: had to try 4 times to get one of our party of 3 checked-in with the other two there were no problems. Got to choose our seats from what seats were still available which was fine. We also had quite a lot of trouble with their online services before the flight. Cabin crew very nice on first flight on second flight a bit brusque except one male FA who was working at the rear of the galley and proved to be both courteous and funny. Finnish accent quite heavy in all the PA announcements made in English. On return flight the First Officer gave a humorous ""welcome to Helsinki"" by describing - very accurately - the currently lousy weather conditions. Pre- ordered gluten-free meals had to be personally asked for onboard but once delivered were tasty. Although the gluten-free breakfast with Finnair is an insult: a banana and one dry rice cake wrapped in plastic. The regular economy meals seem to come with a choice of two (a vegetarian pasta or chicken etc.) but on second flight there was no choice left when the meal service reached the rear rows of the cabin. Wine beer and sodas are served free of charge spirits you have to pay for in economy. IFE perhaps a bit limited with choice compared to other airlines but we found it sufficient enough. Bonus points for Finnair for their exciting ""Front camera"" view as a part of their IFE service especially if it's available during take off. Before landing on JFK FA's announced that when returning to Finland make sure you have enough time for the long lines to security check. Well at bag drop at JFK the Finnair desk doesn't open until some 2 hours before boarding time. A bit mixed messages perhaps? All in all Finnair does it's job: takes you safely there and back with decent food and some entertainment. Don't expect anything spectacular I'd say Finnair is a pretty decent airline.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Y Ng","Hong Kong","2013-10-22","I took Finnair from Helsinki to Shanghai on 20 Oct the flight was a bit old with a very small TV screen and outdated functions. Quite a lot of films were unable to be played. The worse part is the services not to mention their delay their Chinese crew members are rude not smiling and always gossiping behind the cabin. The only good thing for Finnair is their food.","","","Economy","","3.0","3.0","1.0","4.0","2.0","","","0.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","K Redwine","United Arab Emirates","2013-10-20","Overall I was impressed with the efficiency and professionalism of FlyDubai and staff. Several negatives stand out however that fellow travelers should pay attention to. First you need to understand the business model requires paying extra for everything. Your assigned seat any checked luggage water or food on the flight inflight entertainment - you name it. The first flight I was on had no video onboard not even screens on the center aisle. Second the return flight had video but the quality of the touch screens was so poor and unmanageable that I was not even tempted to watch a movie for fear of it being messed up. I noticed very few people watching movies on the screen - instead they read or watched movies on the tablets. I also noticed that the flight staff struggled to get the touch screens they used to work. They had to keep touching them to get it to respond. They really should fix that. The flight staff were professional but only one of the two stewardesses was friendly. Thirdly the return flight was delayed one hour with no explanation from the rather unfriendly ground crew who were running the door. As a result we got into Dubai 40 minutes late - and then we had to wait 30 minutes to get our luggage after getting through passport control! This was very frustrating at the end of a long day especially as there is no excuse for this is a modern airport. I don't think I will fly the airline again because on top of this I had to pay AED 640 for my car to be parked for 5 days in long term parking. Coming from Abu Dhabi to Dubai I would have been better to take a cab. This is not the airlines fault but fellow travelers would do well to be aware of this one.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","I Ralph","United Kingdom","2014-09-09","Flying from Edinburgh frequent fliers lounge gate 4 Flybe's departure gate the other end of the airport (15 minute walk). Aircraft Dash 8 400. Ageing turbo prop extremely uncomfortable. Conclusion one up from Ryanair.","","","Economy","","2.0","2.0","4.0","0.0","0.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","K Lawrence","United Arab Emirates","2013-10-10","FlyDubai to Colombo September 2013: Their home base Terminal 2 in Dubai in my opinion is unpleasant inconvenient and facilities are lacking. Secondly what's with the 3 hour check-in requirement? The check-in took forever - our agent was really slow. The aircraft are admittedly smallish but then again its a 737 and not a 777 or A380 so its to be expected. Interior was clean and in a good state of repair. The F/As in my opinion had a more natural and genuinely friendly demeanour compared to Emirates' crew. Perhaps because the FlyDubai crew were quite young. They seemed to enjoy their jobs. Legroom was fine for me as I am not that tall. F/A service was adequate and quite prompt. Food purchased from the menu was not bad at all for a low cost airline. Alcohol is overpriced at AED 40 for a whisky. The 737 is obviously not the fastest plane versus the 777 for instance so I found the duration of the trip to be a little more tiresome as a result. I will fly FlyDubai again but only for family trips and only in their new business class offering.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Mike Jacques","United Kingdom","2014-09-06","Flew Newcastle-Belfast City-Newcastle. No problems whatsoever with either flight both of which were well-filled. Friendly cabin crews and informative flight crews on both legs.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","D Choudhury","India","2013-10-20","Went for Business Class because of the reasonable pricing. While travelling from Delhi to Helsinki to Paris the aircraft for the DEL-HEL sector was an A330 fitted out with the new Finnair business class seats and decor. It was reasonable the flight was comfortable I missed the flat bed but overall it was not uncomfortable. Food was decent too - no complaints. From Helsinki to Paris the business class turned out to be disappointing economy class seats with the middle seat left vacant. There was no entertainment and not much variety of food but still decent. On the way back from Amsterdam to Helsinki in business class same situation as Helsinki to Paris but bearable and food this time was pretty good. The horror started from Helsinki to Delhi. Flight was delayed by over 5 hours and the Finnair lounge where I was stuck had atrociously little food. From lunch through to dinner there was nothing except salad a coldish sweet potato soup and just one main dish of chilli con carne. After boarding the flight which this time was an A300 I realised that this still had the old business class which was uncomfortable. The food was decent but the air temp they maintained in the cabin was atrociously warm and I kept waking up through the night sweating. I requested them to regulate the AC better but no luck. The worst part was the beds it contorts to all sorts of angles if you are trying to sleep and your spine is pushed up and you nearly slide down because the leg rest is maintained at such an odd angle. I kept trying to push myself up through the night as I kept sliding down and I saw the same thing happen to several people. It is absolutely unacceptable. Finally I had no choice but to just sit upright. A word for the crew - all the cabin crew in all sectors are very friendly and helpful though.","","","Business Class","","3.0","2.0","4.0","3.0","3.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Khawla Amin","Qatar","2013-08-19","Dubai to Beirut 8/08/2013. Flight supposed to depart at 8am but as we were about to take-off a medical emergency delayed the plane for almost 2 hours. Even though the flight attendants were apologetic the captain didn't bother once to speak to passengers or tell us what was going on. During the 2 hours delay we were left in the plane with no air-conditioning of any kind. Passengers began to get agitated and tempers frayed. Only after many passengers began to complain loudly that we were allowed to board buses to wait until the situation was dealt with. I have to admit that the flight attendants were professional and were doing their best to deal with a serious situation but shame on the captain for not once bothering to tell us what was being done. I will fly with them again since they offer good fares and connections but their pilots should be better trained.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Wolfgang Bohrke","Germany","2013-10-20","SHA-HEL-FRA. Staff were great - flight was good food on way back from SHA was lousy. Aircraft in best condition - but in HEL we had to wait onboard for take-off for at least an hour! The reason was: The catering containers had to be loaded! 1 hour waiting on a 2 hour flight. The ""Snack"" we had been waiting for was some paper-wrapped noodle salad some lettuce without any dressing or whatever should taste of salad. This final experience turned our review into negative.","","","Economy","","7.0","4.0","5.0","2.0","1.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Daniel Ansell","United Arab Emirates","2013-08-07","CMB-DXB. As a Brit I had reservations about flying with a low cost airline for those of you reading this from Europe you will be aware what low cost actually means. The competitors such as EZY/RYR are awful and I was expecting a similar experience. The pre sales experience was not good however when I checked in at the airport the crew were lovely moving our pre booked seats to better locations on the aircraft. Check-in staff seemed strict with baggage rules thankfully we were under our baggage limits are paying only 40AED to purchase an extra 10KG! Anyway boarded the aircraft and it was amazing. Brand new Boeing mood lighting specious comfortable lovely crew brilliant service on time! Would recommend FlyDubai to anyone!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Brian Hulme","United Kingdom","2014-09-01","My flight to Hannover arrived 2 hours and 30 mins late and 1 hour 10 after my first of two trains had already left from the Airport rail terminal. The apology at Manchester was""indifferent"" at best and after 25 minutes looking at a ""boarding soon"" I saw the arrivals luggage start to come off the plane! Travelling on a budget airline is no longer cheap when one has to throw money at resolving the problem of arriving somewhere on time. In my case a 40 Euro taxi to get me to the City Main station in time for a second connection to my ultimate destination. I believe it has cost other passengers considerably more. I suggest since my return flight was also late eventually that the airline is renamed ""Flybe and be late"". I will not knowingly fly with these people again.","","","Economy","","","3.0","4.0","0.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Ryan Adrian","Portugal","2014-09-01","BE385 Dublin to Southampton. 22/8/2014. We experienced a 3 hour delay with Flybe with absolutely no communication from the Airline the Ground services team were obstructive and not co-operative. They gave three separate reasons for the delay within a twenty minute space of time. I thought this may have been a rare event but regular commuters with the service all expressed frustration with the quality of Service and communication. In the office this am I was advised that an IT officer trying to get home had a five hour delay with them the previous week. I was also irritated at myself when I realsied there was an Aer Lingus service to Bournemouth which I could have used rather Southampton. They are supposed to be operating a 5 times a day service between London City and Dublin from 1.10.2015. They will not find those customers as tolerant of such poor service and communication. I fly about 75 tmes a year in Europe US etc and this was the worst ever customer experience.","","","Economy","","1.0","0.0","3.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Pruthi Navreet","India","2013-10-16","Business DEL-HEL-CDG and return LHR-HEL-DEL. Oct 7-15. After reading the reviews was apprehensive. Must say pleasantly surprised. Service was good with plenty of drinks around. DEL-HEL newish A330. Good seats comfortable daylight flight did not sleep hence don't know on the full recline. Food though less in quantity was not bad. HEL-CDG 50 mins transit was apprehensive on baggage. Made it. A321 flight was not bad food not great. Chicken curry served did not work for me. Return - LHR-HEL Lounge was neat clean with limited spread. Flight was fine A321 food Ok small portions. 5 hours wait at Helsinki. Lounge was nice new. Packed with traveler's. Food Choice of main was limited. Salad soup rice and chilli con carne. Cookies and muffins available. Hard liquor had to be paid for Wine Champagne Beer available. Flight HEL-DEL oldish A330. Angled seats just not possible to sleep at an angle. Again service was good. Food quantity again needs to be increased. Quality was decent. Inflight can be improved with more content. Overall after reading the mixed reviews was pleasantly surprised and would recommend.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Usman Amaan","Pakistan","2013-06-03","SKT-DXB-SKT. Flight to Dubai: FZ 338 20 May 05.45. Return to Sialkot: FZ 337 24 May 00.30. My overall my experience with Fly Dubai was great. Plane was very good but not spacious. Crew co-operative and friendly. Overall journey was very nice except couple of things as I mentioned before. They shouldn't apply charges for at least a cup of tea/coffee soft drink water etc. Would recommend if the seating was wider and there were no entertainment charges. Overall a nice journey with Fly Dubai.","","","Economy","","7.0","3.0","5.0","0.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","L Brazel","Australia","2013-10-13","Supposed to fly from Helsinki to Singapore on 11th Oct but on arrival at airport told flight had been cancelled. Inadequate explanation of reason for cancellation so late alternative arrangements and accommodation. Given no choice about alternative accommodation - which could only be described as basic. Despite having email address - I had to contact Finnair next day to find alternative arrangements. Now being sent via Amsterdam and with two other airlines to get back to Australia - missing our stopover in Singapore. Importantly missing out on extra leg room we ordered as I am taller. While staff generally friendly some have been brusque. Won't fly Finnair again!","","","Economy","","3.0","2.0","3.0","3.0","2.0","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","F Weeren","Kuwait","2013-05-06","The Ryanair of the Middle East. Last week flew KWI-DXB-MCT return. My knees have still not recovered from the totally inadequate legroom and seat pitch as well as the incredibly badly-designed Recaro seats which had Phillips-head screws mounted exactly where one's knees meet the seatbacks. The planes were clean and are not covered with tacky advertising but literally everything on board - even water - costs extra. The personnel onboard varies on the KWI-DXB leg the cabin attendants were extremely strict in their enforcement of seat-backs in the upright position for take-off whereas on other legs they were not really interested in coming out of the galley at all. One flight used a 737-800 without any entertainment system all others had the in-seat screens but except for the in-flight map everything else costs extra. Duty-free service is wildly overpriced. DXB airport's terminal 2 the ""home"" of FlyDubai has some of the filthiest restrooms I have seen. Never again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","G Crowther","United Kingdom","2014-08-28","Flew Cardiff to Jersey 23/08/14. Departed approximately 1 0mins late but arrived slightly early. Pretty comfortable little plane even for a 6'2"" large lad like me. Very friendly stewardesses nice Starbucks coffee and a little chocolate on disembarkation. Overall I am quite satisfied and would happily use Flybe again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Rouzeau Fred","France","2014-08-28","Thursday August 21st last evening flight from Southampton to Paris had been canceled without notice. The reason invoked is the impossibility to create the crew to operate the flight. The compensation accommodation has been a poor quality hotel in Southampton. No Flybe representative was there to handle the situation. Airport employee did their best to manage the situation. Flying frequently on this line this is not the first time I have this bad experience. I suspect the proximity of a bank holiday may be a reason of the lack of crew. I do not recommend to fly Flybe close to a bank holiday.","","","Economy","","","3.0","2.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","B Gatecliffe","Australia","2013-10-06","Flew Hong Kong-Helsinki on AY070 10th Sep in business class. This was a connecting flight so the hope was our baggage would follow as planned. It did. Finnair use a generic business lounge in HK. Unfortunately it is not advertised anywhere or is any advice given where to find it. We ended up at a lounge which was not the intended lounge but the staff after a number of phone calls let us in. Evidently the lounge we should have used was at the other end of the airport and a distance away from the gate. Knowledge is good! Boarding was good and on time - priority boarding. Our aircraft was clean and the seating whilst not the most up to date arrangement it was comfortable - angled not lie flat. We did not sample dinner as this was an overnight flight and we were tired. We slept for 5-6 hours. Breakfast was a simple affair but was edible. The inflight entertainment was very average as far as choice was concerned. As we slept for most of the flight it was not a huge concern. We landed on time. The crew were terrific and helpful when needed. All in all not a bad experience.","","","Business Class","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Georges El Hanna","Qatar","2012-12-31","We booked an indirect flight from Doha to Beirut and one stop in Dubai. Flight Doha to Dubai was delayed and they didn't inform us properly. FlyDubai manager confirmed that once we arrived in Dubai the second flight would be available as per our booking. Unfortunately our flight took off and we had to sleep with our child in Dubai airport for 8 hours. Definitely will not booked again.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","B Gatecliffe","Australia","2013-10-06","Helsinki-Singapore Flight AY081 on Oct 1st - Business Class. Check-in in Helsinki was very friendly and efficient. The Finnair lounge was large and comfortable but food and drinks selection was very average. Food was almost non-existent. It was a shame as it spoilt what was on the first impression a quality place to stay. Priority boarding was on time. Aircraft was clean and inviting. Seating was ok but dated. Angled not lie flat bed option. Overnight flight left on time so slept for most of the flight. Entertainment was ok not the best selection for a long haul flight but adequate - unless you had seen the movies before? Did not avail ourselves for dinner but breakfast was ok! Just the usual offerings. Arrived on time in Singapore. The crew were good. They did what was necessary with a genuine smile.","","","Business Class","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Ruben Vaidya","United States","2012-11-27","Kathmandu-Dubai en route to JFK back and forth. I have nothing positive to say about the flight. The timing of the flight was changed 3 times. I had brought the ticket for a good transit time from Dubai which was changed making an 8 hour transit about 2 weeks prior to the flight. On arrival to the airport I was informed that the flight timing was again changed to the original time making me wait at Kathmandu Airport for another 4 hours for no reason. No prior information/emails or apologies were given. The cabin itself was too crowed with tiny seats crammed up in a small space. The air condition was not working and it was very hot and humid in the cabin with no help from the crew members on complaining regarding this problem. I was highly disappointed with Fly Dubai.","","","Economy","","","1.0","3.0","0.0","2.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","B Hulme","United Kingdom","2014-08-27","I am adding my review after waiting for a response from Flybe which finally arrived about 3 weeks later. Note I was delayed on both outward and eventual return flights from Manchester to Hannover. We were told at the gate there was a delay on the outward flight only when the plane was supposed to land. I thought I had given myself ample margin to make the train but 3 hrs for a 1hr 50 flight without a reasonable explanation is unacceptable. It cost me 40 Euros for a taxi to the Main Hannover station or miss a second train which I barely made in time. Flybe refused to pay me my 40 Euros. I suggest that their motto is anything but ""The fastest way from A to Flybe"" but should read ""Flybe be late arriving"".","","","Economy","","","3.0","2.0","0.0","0.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","A Sneddon","United Kingdom","2012-11-22","My Kathmandu-Dubai flight was originally booked for 18.45. This was changed about a week before departure to 21.55. The night before this was changed again to 14.35. On arrival at the airport there were plenty of passengers all ready to check in for the 14.35. No FD staff were present and we heard the flight was delayed until 18.45. At 3 the gate finally opened and we were told there never was a 14.35 flight and our travel agents must have made a mistake - even though the departure time on our boarding passes was 14.35! Flight eventually took off an hour late. In the 7 hours wait no-one from FD offered an apology an explanation or even a cup of tea. Cabin crew refused to give us complimentary food. I will not use this airline again.","","","Economy","","","2.0","1.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Judy Mason","United Kingdom","2014-08-26","BE1547 out 14th back on 18th August. Second year flew from east mid to jersey with flybe and excellent on both occasions. Efficient from check-in to landing. Cant say better than that.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","S Otter","Australia","2013-09-24","Paid full fare for a non reclining seat with reduced leg room on an overnight 11.5 hour flight. Finnair advised they prioritise passenger numbers over passenger comfort! Also advised there is a 20 euro charge to pre-book a seat to make sure you can recline (60 euros for extra leg room). Food I believe was very average but don't really know as I couldn't really eat when the passenger in front reclined their seats into my face. Inflight entertainment was not on demand and very limited and somewhat dated but as screen was at the end of my nose it was impossible to watch. Anyway. My advice is don't risk flying with Finnair.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","B Hill","Hong Kong","2013-09-24","Finnair seems to be getting progressively worse every time I fly with them. On my return flight to Hong Kong from Helsinki Finnair were using old Air France planes which do not even have the business class seats you actually pay for when you purchase a Business class ticket. The seats in these leased old Air France planes are dirty old and extremely worn out and the equipment is completely outdated. Don't get me started on the entertainment if you can call it that. Next time I fly to Europe I will pay a bit more and fly Cathay or BA or even go with Emirates and you get what you pay for.","","","Business Class","","1.0","2.0","3.0","2.0","1.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Dusan Pavlovic","Oman","2012-11-13","Belgrade-Dubai-Muscat on 2 Nov 2012. At the time of checking-in / boarding in Belgrade I was informed that my booked flight Dubai-Muscat was cancelled and I got a boarding pass for a later flight which was not acceptable. Informed that flight was cancelled due to ‘economic reasons’ (not enough passengers?). E-mail from Flydubai informing about my options sent too late. Upon arrival to Dubai airport there was nothing I could do had to purchase a ticket to Muscat for the first available flight much more expensive of course. Flydubai is not a ‘low cost’ company at all if you add baggage drinks terrible conditions at Flydubai building at Dubai airport etc. + high risk of cancellation you get almost the same price as any other ‘normal’ company.","","","Economy","","1.0","3.0","4.0","4.0","3.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Lodge","United Kingdom","2014-08-26","My mother's flight to Jersey was cancelled just before she boarded. She is 86. At the Jersey end no staff around to tell me what had happened to her and whether she was booked on another flight. She arrived four hours later on an evening flight and got left unassisted in the baggage hall despite having booked assistance.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Holby","Norway","2013-09-24","Oslo Norway to Brisbane Australia a couple of days ago. A few hours before my flight I was told that my flight had been cancelled and I was placed on a different route. This meant that I had to make one more stop (I was already going by two different airports) and I did not get to check in again. I have trouble sleeping on planes and have to use the bathroom a lot. I asked the man kindly if I could have a seat along the aisle twice. He didn't even reply. When I found out that my light didn't work on a 12 hour flight I was mad. The man refused to ask anyone if they would change seats with me. When I arrived in Singapore I asked for an aisle seat again no they refused to help. I paid more money to get a shorter flight. I got 3 extra hours. I am never flying with Finnair ever again.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","J Thomas","United Kingdom","2012-11-12","The negative reviews of FlyDubai must have been written by people who have never flown Ryanair. Flight from Kabul to Dubai was on time. Aircraft brand new. Legroom excellent. Staff charming. Choice of food limited expensive but tasty enough. Best of all you can buy alcohol - which after a long dry spell in Afghanistan is a treat - even on a breakfast-time flight!","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Castleman Simon","United Kingdom","2014-08-20","GLA-BHX via MAN (although the diversion was not planned). Flight to BHX cancelled so had to catch the MAN flight which was going on to BHX. No explanation of why the original plane was cancelled. No explanation of what was happening en route. No information about how long we were going to be stuck on the ground at Manchester picking up passengers. This is the fourth time I've flown this route recently and three of the four occasions have been delayed or cancelled. Frankly FlyBe should be known as MayBe - MayBe you'll get a plane - MayBe it'll be on time but I wouldn't count on it.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Philip Reed","Afghanistan","2012-11-12","Really disappointed! Flight from Kabul delayed by 6 hours and I missed connecting flight. Customer service at Dubai terminal 2 was non existent and I had to pay for new flight. I complained and they suggested I travel into Kabul to book with their agency. I made clear my company would not let me travel in Kabul due to the security risk. I received no reply after this. I will never travel with this company again and will find alternative airline even if the costs more.","","","Economy","","","4.0","2.0","3.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","H Cameron","United Kingdom","2014-08-18","Flew from Inverness to Jersey on 9th Aug and enjoyed a marvellous holiday. Returning Sat 16th on BE 1573 and when checking in told we were going to Glasgow. Due to leave at 12.45 but boarded at 1.45 to be told that due to staff sickness we were going to Glasgow and then coach to Inverness not just a few passengers a full flight of 70 plus. Obviously the people of Glasgow were more important than those from the Highlands as far as Flybe are concerned. Attitude of male steward on flight was deplorable and when couple behind me expressed their disquiet his reply was ""you are lucky to get a flight"". Coach was a further shambles felt every bump struggled up inclines and no toilet for a four hour trip. Disgraceful treatment.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","G Poun","France","2013-09-22","BRU-HEL-HKG. Going there the flight had a delay of more than an hour. The flight went quite well however the in- flight entertainment was very poor. For a long haul flight it was really not adequate. Fortunately it was a night flight. Concerning the luggage there was no problem with the connection of only an hour. It arrived on time at our final destination. On the return trip the flight arrived a bit early.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Michelle Bakelmun","United Arab Emirates","2012-10-30","We flew from UAE to Turkey by another discount airline with our carry on luggage. Returning we flew FlyDubai. We shopped and accumulated check-in luggage - what a mistake. We tried to purchase the credit for this online and couldn't. Getting to the airport we were prepared to pay for this extra luggage. Then we learned what the 7kg rule is. They weighed my purse carry on luggage and this extra checked in luggage and then deducted the 7kg off to calculate my total cost for checked in luggage. The other airline didn't even look at my carry on luggage more less than weighed it. At a cost of 10Euros a kg this was absurd and a costly lesson flying FlyDubai. It didn't help that the staff behind the desk couldn't explain the situation.","","","Economy","","1.0","4.0","2.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Ali Kelly","United Kingdom","2014-08-18","BE175 and BE176 31st July and 9th August. Flights from Southampton to Alicante. After reading reviews I thought I had made a mistake booking with Flybe. Checked in online the night before. Flight left promptly and staff on board were lovely. Exactly the same on way back. We purchased refreshments which were more reasonable than I anticipated. Cannot fault the entire experience. Even the staff checking in bags were lovely and very conversational. Will use Flybe again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Frank Epple","Germany","2012-10-11","Erbil/Arbil to Dubai. Flight quite empty so lots of space however seating would have been quite comfortable even if the flight had been fuller - I had less legroom on much more renowned carriers (as a 187 cm person). Clean aircraft cabin staff friendly seating comfortable in seat IFE - however films and music have to be paid for as do food and drinks (pricing acceptable). Nice additional benefit: arrival in Terminal 2 in DXB - no queues on immigration as compared to Terminal 1 so this is one very strong argument to fly flyDubai!","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","R Clarke","Australia","2013-09-16","Singapore to Amsterdam (via Helsinki). While the plane was comfortable enough the inflight entertainment was quite limited and dated amazingly compared to Jetstar even! For a long haul flight however the food was almost indelible. Dinner was no choice some bland rice and meat dish. The most hilarious was breakfast though some kind of instant quiche soggy potato chips (for breakfast) soggy green beans and a sausage. I was quite amazed. I've lived in Finland and know food is not their forte but wow. Throughout the flight the attendants were quite brusque and when asked for a beer I was told that they're busy and a drinks cart will come eventually. When they did I was told that hardly any of the drinks on the menu where available. So I just stuck with water. The in Europe flight was much more inline with what I have experienced with Finnair good friendly service and basic tasty food. I won't be flying long haul with Finnair again rather pay a bit more for one of the Arab airlines and get good food and open bar.","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Elias Malkoun","United Arab Emirates","2012-08-09","Supposed to fly on FZ159 to Beirut at 6.45 pm flight delayed 40 min. When they announced boarding I went to the gate and stood in the queue. The board was showing Beirut FZ 159 final call. The queue did not move for almost 30 min when I reached the gate I was informed I was offloaded from the flight because I reported late to the gate. In fact the gate had started boarding another flight to Bahrain. When I explained to the Fly Dubai staff that I was waiting for 30 mins they simply neglected me and said nothing could be done. When I showed the board to the staff reading the Beirut flight they got confused and immediately changed it to Bahrain. The only way out of this was to buy another ticket and wait 5 hours at the airport to catch the next flight to Beirut that will land at 3 am. Terrible experience.","","","Economy","","1.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","V Lumley","United Kingdom","2014-08-14","My wife and I travelled to Jersey on 8th August from East Midlands Airport and returned on 11th August. On both occasions the flights were on time and the crew were excellent bearing in mind that my wife as reduced mobility nothing was to much trouble. Never travelled in a turboprop plane before and it will not the last time we fly with Flybe.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","W Bathurst","Singapore","2013-09-16","LHR-HEL-SIN Flight AY0840 and AY0081 September 13. Well I and my luggage arrived on time so that's a good thing. However this Airline has the worst inflight entertainment options I have ever come across. Choice of about five movies 2 or 3 of which were new. Made for a very dull return leg as none of these had been changed by the time I flew back two weeks later. Business class seat was very uncomfortable and beaten up and the airline was facing a catering strike so the food was simply appalling and not up to standard which I would have found acceptable if they let me know at check-in so I could have stocked up before the flight. Overall I felt as though the airline has done nothing since that aircraft went into service in 1990. No upgrades no replacement of broken parts no moving with technology no development of service. There are several other airlines I would happily fly in economy in rather than fly business for 15 hours again with Finnair.","","","Business Class","","4.0","2.0","4.0","1.0","1.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Giridhar Penumarti","United Arab Emirates","2012-08-08","I regularly use flydubai flying DXB-MCT-DXB sector and nearly all flights except one have been on time. Nearly all aircraft's now have the new AVOD system installed except for A6-FDX which is one of the older aircraft. Despite this I have found that some screens do not work unless you furiously tap on it and use some force and others simply do not work at all. The seats are comfortable with some recline though it would not matter on a short 45-50 min flight. The food is decent although a bit expensive. Inflight duty free is small but is as usual expensive. The crew are friendly and helpful. Recently however I have found that one aircraft has begun to show it's age with the plastic window cover breaking off exposing the insulation as well as the plastic cover of emergency exit light on the emergency exit wing door coming loose though this is something that maintenance department can easily repair.","","","Economy","","7.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Lehtinen Mikko","United Kingdom","2013-09-12","Helsinki to Budapest on business. Because of Finnair catering strike only food I got was tiny salad in plastic same as on economy. No newspapers no ice paper cup etc. Apology does not feel enough considering how much I paid for ticket.","","","Business Class","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Kieran Murphy","United Arab Emirates","2012-07-24","Have been using Flydubai for a year now on average 10 flights a month and in that time not one flight has departed on time and numerous flights cancelled. Everything about this airline falls short of recognised customer service levels nothing is geared towards customer needs - from the online portal check in to in flight service and punctuality.","","","Economy","","2.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","P Covington","United Kingdom","2014-08-11","We flew Manchester to Innsbruck! Have to say it was a good experience. Both flights on time! Newish Embraer 170 was a tight fit but seats comfortable and service was fine. Food was good and reasonably priced.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","David Worth","United Kingdom","2014-08-11","Outward BE 1533 EXT-AMS 26 June. Inward BE 1534 - AMS-EXT 3 July. I cannot praise Flybe enough. Being disabled and with a small mobility scooter from booking to fly from Exeter to Schiphol every assistance was provided from arrival at Exeter to leaving Schiphol into the care of the Netherlands Railways and the same on the return. The cabin crew were fantastic each way and making sure I was alright. The Tomato soup was great and good value for money. Also good value were the Flybe teddy and model dash 8. Everyone at Flybe were brilliant and a credit to the company.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Cahill","Australia","2013-09-10","I flew from Singapore to Helsinki on a 11.5 hour night flight with 2 other people and we were giving seats at the back of the plane which did not recline at all. After 5 hours we complained to the cabin crew who tried to find other seats but because they were among sleeping passengers who were taking advantage of the extra seat next to them we declined to take them. They still woke up a sleeping passenger and asked them to remove they legs so I could sit in the seat he wasn't happy and I declined. We lodged a formal complaint and were told that ""At the moment the seats on the last row are in normal use despite of the fact they do not recline. We want to be able to offer as many seats as possible to our destinations"". So the comfort of passengers is not their main priority.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Bidya Joshi","Nepal","2012-06-24","Very poor service. Flew from Kathmandu to Dubai. Even a glass of water had to be purchased. Lost a connecting flight to New York due to it's delay. Officials at Dubai airport don't take any complaints of the Dubai based airlines. Stranded in the airport for 24 hours. Very poor service of Fly Dubai.","","","Economy","","","","","","","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Khalid Alali","United Arab Emirates","2012-06-24","Flydubai is acceptable from Dubai to other destinations. I took flydubai every week for 4 months. During that time period flights are typically 30 minutes late. Ground staff and cabin crew are relatively friendly. It is inconvenient that they do not offer online check-in. But flydubai is absolutely horrible from Dammam to Dubai. The ground staff leave the check in counter one hour before the flight and there is absolutely no one to help you afterwards in the airport.","","","Economy","","3.0","","","","","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Goode","United Kingdom","2014-08-03","Flew Malaga to Exeter today with faulty air con causing overheating in the cabin. Cabin staff were ignoring call buttons as the temperature soared until finally speaking with the pilot. We fly to and from Malaga every three weeks and the crew are never welcoming and the planes used are tired with faulty tables etc.","","","Economy","","4.0","2.0","2.0","3.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","H Kaaber","United Kingdom","2014-08-03","Have frequently flown MAN-SOU and LGW-NQY. By and large the experience has been largely pleasant and punctual with very cost effective prices providing you book early enough. My only gripe is with the SOU-MAN route. Two flights are scheduled per afternoon/early evening and it would seem that should the flights not have sufficient passengers they cancel the earlier one and combine the passengers onto one flight which I have now experienced on three occasions so it is starting to feel like a deliberate ploy. Otherwise no complaints and happy to use Flybe.","","","Economy","","8.0","5.0","5.0","0.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Dhruv Sirsikar","India","2013-09-09","DEL-HEL-VIE FCO-HEL-DEL. The long distance flights were quite bad. The food had no variety. There was only one dish and that was some vegetables without any meat. When I asked for meat they said that it was finished. The same was the scene on the return flight. The quality of food was much better on the short distance flights. The selection of movies was quite bad though they were offered in may languages there was hardly any choice.","","","Economy","","3.0","3.0","4.0","1.0","1.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tapani Vuola","Finland","2013-09-09","HEL-AMS-HEL. A very friendly crew light modern A321 for my size and for a short flight there was enough space a ""tandoori"" chicken sandwich was tasty coffee tea water and soft drinks free. Why so low rating? With the Finnair's ticket prices selling daily newspapers is an embarrassment to the company the crew and the passenger. Secondly and more importantly: the baggage drop took 45 minutes! I almost missed the flight and queuing through the entire terminal building (and in the corridor to next one) was a nuisance!","","","Economy","","4.0","3.0","5.0","3.0","2.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","J Speer","United States","2012-06-17","Flew DXB to MCT and back same day. One flight on old 737 with no video. The return had the new cabin with nice video. I was surprised how early they were calling for last call as arrived 1.5 hours early and was marked last call. Was very nervous but had plenty of time and both flights were on time and about 90% full. I bought the tickets one day before and it was still a great price. I was annoyed about paying for seat selection and glad I did not have any baggage. Beware to mark your baggage when you book as saw lots of people unhappy at check in having to pay extra. Overall fine for low cost carrier.","","","Economy","","7.0","","","","","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","O Serrano","Spain","2012-06-17","What to say? The earlier flight to Kabul was canceled due to sandstorms but we only knew after they call us all for boarding only 3 minutes later when in the queue we were told to sit back as there were delays. Only persons chasing the staff found out about the cancellation and then in order to leave the airport they took all 120 passports and disappeared for 4 hours while the visa was cancelled with no further information to passengers. The poor information along with the staff hiding behind a cop who was the one giving the answers yelling at us and almost arresting a couple passengers that were complaining (In Dubai foreigners don't have the right to protest or demonstrate) proved they take advantage of it in order to skip passenger's complaints. Once in the aircraft next day the plane turns into a bazaar. Everything is to pay for including inflight entertainment. You can pay to have something else than the news scroll such as some TV series and pay more to access the movies. The plane was clean the seats very unconfortable.","","","Economy","","1.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","M Tohill","United Kingdom","2014-07-31","As a frequent flyer between Belfast and Edinburgh I gave up on flybe 'fly maybe' several months ago because of consistent poor punctuality. The last time I flew with flybe the flight was delayed by over 2 hours. This morning the flight is yet again delayed. I would never organise a meeting based on an arrival time with flybe as they are so consistently delayed that you should always assume you will be late. It must be a widespread problem as they offer a £60 flight voucher if you are delayed by more than 60 minutes.","","","Economy","","2.0","3.0","3.0","3.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lass Laukkanen","Finland","2013-09-08","Finnair Lounge in Helsinki comfortable and staff was there very nice. Food selection limited. Flight HEL-OSL on time. Plane was A319. Cabin clean and very nice. Excellent onboard service. Food wine and chocolate very tasty and flight attendants extremely warm and friendly. I upgraded with Finnair plus points to business and I think that I really got value for money. Finnair European flights are not very good in economy anymore but business class was very good.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Khawla Amin","Qatar","2012-06-06","Doha to Amman via Dubai. Terrible experience from start to finish. Flights late on both legs. Harried and rude staff at Dubai airport. One has to pay for everything on board including water! Not as cheap as other low carriers and yet offer much less than most of them. Never again.","","","Economy","","1.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Gordon Honor","United Kingdom","2014-07-31","This was my first Flybe flight and I was very impressed initially with the flights to and fro from Innsbruck and Manchester. The selection of snacks was good for a short flight seats ok etc. Sadly on arrival back to the UK and waiting at Manchester airport for our luggage it all began to fall apart. The large majority of passengers did not receive their baggage there were no announcements and airport staff were unhelpful with information we were not given a tracking number for our luggage or the reason why it did not arrive. Apparently the luggage had to be removed from the plane at Innsbruck as the plane needed to remain light. I fail to understand why we were not informed. My luggage did arrive at my home today 5 days later. What a debacle what a shame to ruin a good experience.","","","Economy","","1.0","4.0","1.0","4.0","0.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tim Short","Australia","2013-09-08","Bangkok - Helsinki - Amsterdam Business Class. Pretty happy with these flights. Bangkok - Helsinki A330 with fully flat bed. I used the Japan Airlines lounge in Bangkok for breakfast and was tired when boarding. Yes the first meal is lunch and served soon after take-off so I asked the friendly crew to save it for me later in the flight which wasn't a problem. After about 4 hours sleep on the comfy flay bed crew offered to serve me lunch which was fine if not the best. In flight entertainment has a smaller selection than most but was good enough. Quick and easy connection in Helsinki. Flight to Amsterdam decent food slightly less friendly crew but OK. Finnair is a bit cheaper for business than most. You get what you pay for.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Warren Kells","Canada","2013-09-08","Flight AY 031 Helsinki to Toronto on Sep 3 2013. My wife and I were seated in the back row of the plane as I had asked for the seats with the most leg room when I checked into the airport. I am 5'11"" weight 200 lbs. I could not even get my legs in front of me so they had to be in the aisle for the whole 8 hour and 50 minute flight. Our seat backs were stationary adding to the discomfort and when the gentleman in front put his seat back we were almost trapped in our seats. After the safety demo I asked the stewardess how I was to assume the crash safety position and she said i would not be able to do so. I was continually being bumped by the carts and stepped on by fellow travellers (especially the stewardesses) When the meal was served I could not begin to get the tray down making eating impossible. Will never fly Finnair again.","","","Economy","","","1.0","1.0","1.0","4.0","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","F Harvey","United Arab Emirates","2012-04-09","DXB-MCT. A rather disappointing experience as the flight ended up departing 5 hours behind schedule. There was no real reason given and no flydubai staff were available for information once inside the departure terminal. The flight itself was fine once it departed and the cabin crew were courteous. For the difference in fare I would consider flying with a standard airline which treat passengers better in the event of long delays.","","","Economy","","2.0","","","","","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R White","Australia","2014-07-29","Flew Finnair OY AY 2821 a Flybe carrier route Business Class to Frankfurt. The seats were the most uncomfortable I have experienced even in Economy Class and they were also much narrower for a business class seat. The flight was 2 hrs 35 mins and every 10 secs I had to change my seating position for some relief. My neighboring passenger was also doing the same. No value for money at all.","","","Business Class","","","1.0","4.0","3.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lass Laukkanen","Finland","2013-09-05","LHR-HEL. Plane new A321. Flight on time. Complimentary soft drinks and sandwich. I have got on Finnair European flights very tasty sandwiches and salads but last flights always same awful chicken sandwich. Its very dry and without any taste. You can buy similar in Finland in some cheap small shops or food machines in hospitals. Finnair should be shame. No more free newspapers. Cabin crew was excellent like always. Very friendly and all the time smiling. Nowadays I can recommend Finnair only because so nice flight attendants.","","","Economy","","2.0","3.0","5.0","2.0","2.0","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Taleb Noureddine","Bahrain","2012-04-01","BAH-DXB-BAH. Great value for money and not bad timing. BAH-DXB the seats were so bad I couldn't recline mine. No kind of display with any information or moving maps. DXB-BAH. This trip was much better better leg room PTVs for each passenger. I would fly it again but not on a journey of more than 2 hours.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Vipul Reddy","Australia","2012-03-03","DXB-KTM on 737NG. Both flights on time. Service on both outbound and inbound was fantastic. Moderate amount of seat space and legroom. Did not have any inflight entertainment onboard this journey seems like only selected aircrafts have them. FA's very attentive and friendly. No complaints with this new low cost carrier.","","","Economy","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Blanchard","United Kingdom","2014-07-29","This review is based on recent experiences on the new BHX-FLR routing using a E190. On all but the last occasion the flight was fine on time and worked well albeit with one aborted approach and a pre advised divert risk. I am aware that FLR is a very marginal airfield due to its Omni directional runway and short length. Sadly most issues that surround flights to and from FLr are due to these issues and organisational challenges at the airport. However the options Flybe take/are given for diverts differ from other airlines drastically. Both BLQ and PSA are the primary divert fields and both are relatively ""open"" in terms of capacity to take the few flights that divert out of FLR. My last experience had me sat on a bus for 4.5 hrs transferring to Milan Malpensa 21/7. This is crazy today my wife and Children are faced with the same challenge. Very poor planning and to always blame the airfield when other carries can and do operate is very poor accept that the E190LR is at the extent of its performance limitations the E175 you have would provide a much greater approval rating as it would achieve its destination far more frequently that the 190 does in my opinion. Feedback from customer services has also been caking and is the typical its the weather answer. Not always the case as my research has established.","","","Economy","","2.0","4.0","3.0","2.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","W de Beest","United Kingdom","2013-09-02","Could hardly disagree more with the other 27 Aug reviewer. I flew the same day - possibly on the same plane - and found it intolerable. I'm 197cm but can get adequately comfortable in most short-haul economy but not this the hard plastic strip concealing the seat hinges cut into my shins while the rigid seat back was pressed hard against my knees. Bad enough as a static sensation until the oversized baboon in front can't sit still and slams his seat into me every other minute. I seldom refuse food while travelling but the 'tandoori turkey' (the clue is in the title) sandwich was dry and inedible. With no wine on offer to improve it and no space to unfold the table for a cup of coffee a solitary glass of water had to do for sustenance on a three-hour flight. The crew were pleasant enough. I'll be flying this route again but next time I'll make sure my BA ticket gets me on a BA plane.","","","Economy","","2.0","1.0","3.0","2.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","John Duffus","Thailand","2013-09-02","BKK-HEL-BKK A330 business class flat-bed seats. Three problems with the 10-hour outward flight. When you have to get up around 06.00 for an 09.00 departure the obvious first meal should be breakfast or at the very least brunch. Not so on AY where a full lunch is inexplicably served before 10.00. It then serves a second reduced lunch prior to landing. If the poor lounge served some breakfast foods then perhaps I might understand. But the uncomfortable Louis Tavern has no breakfast food at all! For a long daytime flight a good breakfast is surely a must. Secondly the touch-screen AV selection is poor with almost the worst selection of mostly old movies I have experienced in recent years. Thirdly and least pleasantly the cabin smelt faintly of a toilet throughout most of the flight. I will not take this flight again until meals are more in tune with the time of departure. On the return sector meals were also rather unsatisfactory. Dessert and cheese for dinner each amounted to no more than a couple of mouthfuls. The breakfast scrambled eggs were bland and the croissants served cold. On both flights I found the rather narrow flat bed seats surprisingly uncomfortable. Switching off the AV system a full 25 minutes prior to landing was extremely annoying and seems inexplicable. The rather officious unsmiling purser pointed out this is company policy!","","","Business Class","","5.0","3.0","3.0","2.0","2.0","","","4.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","S Widdows","Japan","2012-02-27","MUC-DXB last week. Flight was actually pretty good - decent aircraft good communications from the cockpit about waiting time to land at a congested DXB. The problem was the absolutely terrible attitude of the gate staff at Muscat airport. He turned up just a few minutes before departure time with most passengers standing there wondering what was going on. Far from explaining or apologizing he was simply rude to the passenger in front of me who enquired about the delay then snatched the boarding passing out of my hand without a word.","","","Economy","","2.0","3.0","1.0","0.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Colin Pay","United Kingdom","2014-07-22","SOU-NCL on Dash 8. Flight left on time full aircraft crew fine. We only had hand luggage checked in online and no ""extras"".","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","De Jaysankar","Armenia","2012-02-26","Good ground support onboard roomy leg space well-behaved flight attendants etc. even though it's a budget airline. Flights were delayed on EVN-DXB-LKO route but the return was smooth. I would highly recommend using their service to people who knows what they pay for and keep their expectations accordingly.","","","Economy","","9.0","4.0","3.0","3.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Paul Cox","United Kingdom","2014-07-22","Flew from Gatwick to Newquay and then back from Newquay to Southend. Plane left pretty much on time cabin clean seat comfort fine for short flight time. Staff friendly and efficient. A pleasant experience.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","N Peterson","United Kingdom","2014-07-22","Flew from Manchester to Isle of Man on 12th July 30 minutes late due to flight being late in from Inverness. This was par for the course from previous experience. This was nothing compared to our return a week later. The plane was 1 hour late due to being late in to Manchester from Inverness so the same delay in I.O.M. Our departure time slipped from 9.50 to 10.50. Eventually go to gate. Then back in to airport because of a technical fault. Then departure time changed to 13.00 then to 13.30 then to 14.00 then to 14.30.During this time a replacement part arrived with a delayed flight from Birmingham! Eventually we boarded at 14.51 and took off at 15.05. There is no competition on this route to Flybe so despite being 10 minutes from Manchester airport next time we'll be flying from Liverpool 45 minutes away with another airline!","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","S Kapps","United Kingdom","2013-08-26","London Heathrow - Helsinki. Very friendly on time and comfortable flights both ways. Finnair's latest economy cabin revamp showed on the Airbus A320s with nice colours of grey and blue and new recaro seats. Actual seat comfort and legroom was average however. Cabin was clean and in very good condition. Crew were as friendly as can be with smiles and helpfulness all the way. A complimentary sandwich was served on the flight with free hot and cold drinks a turkey tandoori sandwich which was very nice then a salad tomato and cheese roll on the way back which was less appetising. Chocolates were offered on descent which was a lovely and very tasty surprise. Bang on time friendly flight deck announcements and aircraft cameras which showed views from the nose gear on take off and landing. Various programmes were shown without audio on the hanging TVs. Decent price all in all top job Finnair.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","N Datta","Denmark","2012-02-04","DXB-DOH-DXB. Check-in in DXB acceptable but flight to DOH was horrible. Boarding chaotic seats very poor but okay for a short trip on a LCC. FA terrible and unable to control any aspects of his flight. Passengers very rude and disobeying any announcements eg. turning off phones etc. People were talking in their phones during taxiing and take off and FA saw this but could not care less. Return was even worse. Check-in beyond words. Check-in staff looks at you while standing in line but even when it is your turn they looked away and would not offer to check in. I actually had to ask them several times if the would be so kind as to check me in. Again FA completely unable to control passengers. I asked FA to address or handle the situation regarding phone calls passengers directly acting rude towards other passengers but only to get yelled at. I guess it is more important to yell at people feeling unsafe because of other passengers who do not comply with safety standards than handling the situation correctly.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Maria Agnew","United Kingdom","2014-07-22","I travelled on the 18.25 Friday 18th July. The girl at the baggage check-in desk waved me forward without even looking and when I enquired as to which line she wanted me to follow she merely nodded with her head as though silently saying whichever. The chap checking my baggage even though I had enquired beforehand as to what I should put in my plastic bag incidentally I had brought two with me as I am on medication and wanted them to see clearly what I had with me. I had come over on the Tuesday morning with the exact same products. He handed me another plastic bag and told me to put everything into one which was for obvious reasons impossible so I had to throw out some of my items this was entirely senseless and yet again he was of a most unpleasant disposition. I must say though apart from the extremely narrow steps leading up to the plane and similar seats the cabin staff were most polite. At least the only saving grace Flybe seems to have offered me.","","","Economy","","2.0","1.0","3.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Atkins","Australia","2013-08-20","Tel Aviv to London via Helsinki. Flight from Tel Aviv departed at 1.20am and arrived in Helsinki at 6am but they kept the lights on for the entire 4.5 hour flight. Bizarre and absolutely ridiculous. There were only 8 or 9 blankets on board and I think I got the only pillow by asking about them during boarding. The food on this leg was nice and the staff okay. From Helsinki to London the staff were friendly and active but the food was very plain. A tiny bun with cheese. Economy passengers have to pay 3 euros for a newspaper which is daylight robbery. Transferring in Helsinki was easy.","","","Economy","","5.0","4.0","4.0","3.0","0.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Waleed Mustafa","Jordan","2012-01-25","AMM-DXB. The check-in was very fast the flight was 30 mins late. Aircraft B737-800 with AVOD and you pay for a movie the screens are not touch-sensitive so dealing with it was very difficult. Also too expensive for a low cost flight experience.","","","Economy","","7.0","","","","","","","1.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","C Hauzenberger","Austria","2013-08-15","MUC-PEK and Shanghai (PVG) - VIE. Flight to PEK was ok new Airbus A330 with average seat comfort poor food. Check-in in Shanghai was complicated by ground staff. We were a family of 4 and had 4 pieces with only 65 kg of luggage. However we had to re-pack that it was a small but long box with sharp items which are not allowed for carry-on luggage. In the end we could re-pack with help (and money) of luggage packers at the airport which took us nearly 1 hour. In addition to this unfriendly treatment during check-in the flight from PVG to Helsinki was also very unpleasant. The aircraft was an old A340-300 with old IFE and very small screens. The worst was the food: 1st course: meat balls with noodles - consistency was terrible taste horrible. Before landing in Helsinki a ""Lasagne"" was served which was also not edible. Most people just returned the food - as we did! The worst food we have ever had! In the end you get similar prices with much better airlines!","","","Economy","","1.0","2.0","2.0","1.0","2.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Ahmed Jaber","United Arab Emirates","2012-01-11","IST-DXB. Transport to Sabiha airport has become easy with regular coaches. Not as cheap as other low cost airlines. Flight departed on time. Noticed check-in counter was very picky with overweight baggage / hand luggage. Plane was a new 737-800 however only 25% of AVOD screens were functioning. Some did not switch on while others had lost their sensitivity to touch making them useless. Clean cabin and ok crew. Too expensive for a low-cost airline.","","","Economy","","6.0","","","","","","","1.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","John Hope","United Kingdom","2014-07-20","Birmingham to Florence - flight delayed out of BHX for 1hr 20mins. Pilot had to abort final approach at Florence due to tail wind of 15 Knots we were told. Started to divert to Pisa - no landing slot for us so diverted again to Bologne. Landed at 17.15 hrs almost 2 hrs behind schedule. Disembarked plane - no one from Flybe on the ground to keep us informed of arrangements to get us to Florence. Coaches finally arrived and set off for Florence at 18.45hrs arrived at Florence 20.15hrs almost 5 hrs late. Though going out was bad journey back was worse. Arrived with 2 hrs to spare for a 16.00 hrs departure checked in went through security and on to departure gate. Eventually told that plane had not arrived then told it had been diverted to Pisa as it could not land due to thunderstorms and (you can probably guess) tail winds. Again nobody from Flybe on the ground to tell us what was going on eventually taken at 18.30 hrs on coach to Pisa arrived there at 19.30 hrs. Surprise surprise no Flybe rep to advise us where to go or what to do. No check in or gate information displayed. To cut a long story short we eventually boarded plane at 21.50 hrs and got to Birmingham 23.15hrs (UK time) almost 6hrs behind schedule. Flybe arranged for each passenger a £5 voucher at Florence airport to get some food and a drink.","","","Economy","","","4.0","2.0","2.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Newmark","United Kingdom","2013-08-14","BKK-HEL. Despite booking my ticket about 12 hours before departure the journey was remarkably good value. The lounge Finnair uses at Bangkok is very poor a limited selection of bad food and uncomfortable chairs. However after this the experience was far better. The plane departed promptly and we therefore arrived early in Helsinki. Seat was looking a bit tired but I didn't find it uncomfortable. TV controls lights etc. all seemed to work fine and I found the entertainment selection very good. Food was edible though not outstanding. That said there was certainly a lot of it. However what really stood out for me though was the cabin crew. I found them cheerful helpful and attentive far more so than on the equivalent British Airways flight I had taken the week before. For that reason in particular I'd fly them again.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Yajur Taxali","India","2013-08-14","AY22 - Delhi to Cantaa (Helsinki) - July 24. AY21 - Vantaa to Delhi - August 11. Not happy with our experience. On both legs of the trip we were given seats at the extreme rear of the plane right next to the washrooms. Non vegetarian food was unavailable when the food trolley reached us both for the onward and return journey and the staff seemed very nonchalant about it. Our request for extra bread/extra salad was also not entertained. This was while we saw some other passengers walking with full extra meals from the pantry! The flight was delayed by two hours on the return trip!","","","Economy","","3.0","3.0","2.0","2.0","4.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","J Preston","Canada","2012-01-10","Customer service is non-existent. On both our outgoing and return trip all flights were changed and/or cancelled. A 5 hr layover became 10 hrs on our outward journey. No accommodation made for this layover. Our return flight was cancelled and when we phoned to make alternate arrangements we were lied to by staff who told us we had already agreed to a change some days prior which was false. The next day we spent 5 hrs at the airport before flying. Upon our arrival in Dubai we were had missed our connecting flight by 20 mins and had a 13 hr layover. It took 5 hrs before we were put up at a local hotel. There was never any apology nor admittance on behalf of flydubai that they were at any time in the wrong. The $200 we saved did not cover the hours in airports nor the stress created by the last minute change in flights.","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Sharman","United Kingdom","2014-07-17","Possibly the worst airline in Europe. I travel regularly between Birmingham and Hanover on average once a week. In all the flights I have taken none have arrived on time. Some have been early I admit but none on time. This makes it extremely difficult to book onward public transport. The flight schedule appears to more of a target time than an actual departure/arrival time! After recently booking 6 flights each one had its schedule changed some of them twice. In the last episode the flight from Hanover to Birmingham arrived into Hanover late. Just to make things worse Flybe had forgotten to book assistance to remove the four wheelchair passengers from the inbound flight thus another twenty minutes to sort that out. The it was clearly a surprise to the staff in Birmingham that we actually made it back that night as they had forgotten to book the bus to get us off the aircraft and back to the terminal building another twenty minutes delay. This caused me to miss the last train out of Birmingham International and resulted in a £75 taxi fare to get home (more than the flight cost). I have taken nearly 30 flights with German Wings in this period of time from Stansted to Hanover. I would recommend anyone thinking of using Flybe use them. They have only been late once that was by twenty minutes. Their flights all use jets the flight is met with the gangway so no buses and most of the time they are cheaper! They also are pleasant and welcome your custom unlike Flybe who don't.","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Murray","United Kingdom","2014-07-17","I have taken at least two Flybe flights each week (EMA-EDI and return) for business during the past 7 weeks. I have had no problems with booking or with their reliability. Once or twice a 10-20 minute delay but usually made up in-flight.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Simon Maguire","United Arab Emirates","2011-11-17","DXB-CMB-DXB on next generation 737. All flights were on time and crew friendly. Dubai check-in staff released emergency exit seats without payment which was added bonus. New 737 was impressive much larger overhead storage facility and new seats were quite comfortable. AVOD system was interesting you paid per movie/programme you watched via credit card or cash to crew. The buy onboard menu was also loaded onto the system and you could order food via the AVOD which was then delivered to your seat. Over all a pleasant flight and would use again.","","","Economy","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Wood","Australia","2014-07-17","Flew from Brisbane Australia to Edinburgh in June/July the connection flight out of Manchester to Edinburgh was missed as no communication through Flybe and Etihad had us on the flights we had booked. The attendant at Manchester was of no help and wouldn't call Etihad to sort or let us on our flight even though we had documentation to prove otherwise. I was also without a suitcase for 3 days because of this stuff up. If you intend to flight with this Company get a boarding pass before arriving demand it!","","","Economy","","2.0","3.0","4.0","0.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","A Ariane","Ireland","2014-07-17","Used them on DUB-SOU return. Both flights on time comfortable plane for the journey fairly new DH8 with clean interior. Staff a bit impersonal but perfectly capable and no in-your-face advertisement and hassling like rival LCCs. They are however quite expensive and not really a LCC at least for this route where they have no direct competitors.","","","Economy","","9.0","3.0","3.0","0.0","0.0","","","1.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Alan Drew","United Kingdom","2013-08-08","HEL-CKG in business class. The VOD system had too be reset half-a-dozen times before it worked (3 hours). Unfortunately the same system controls the power to the seat so for 1/3 of the flight (3 hours) I could not alter my seat position. When it eventually started working I discovered the seat was one of the old angled designs which was dreadfully uncomfortable to sleep on. The movie selection on the VOD system when it eventually worked was pretty poor - most of the movies were years old ""classics"" and I'd seen them all before. There was no power at the seat for my laptop for the entire flight. The food was mediocre - they seem to fous on quantity over quality there was little choice (a choice of three rice dishes) the food arrived still in its foil. The worst thing about this trip was the worst seat I have ever tried to sleep on (even worse than the concrete Lufthansa J-class seats) combined with poorly timed flights (departs afternoon lands 11pm UK time / 7am China time). When combined it seemed to conspire at maximising jet lag and tiredness.","","","Business Class","","3.0","1.0","4.0","2.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Greg McMahon","Australia","2013-08-08","Helsinki-Hong Kong. Husband and wife traveling together. Despite request made at time of booking for window/aisle initial seating was 20 rows apart changed to middle row aisle/inside seats. Check-in 4 hours before flight. No preference for OneWorld members. Advised preference was for transferring Pax from other European flights flight was full nothing could be done. Subsequent flight was most uncomfortable ever experienced. Economy exceedingly tight reclining chair in front took up all space. Extremely difficult to get out of seat. Video screen minuscule earphones next to useless AV choice pathetic ""food"" and service abysmal. A great sense of relief at end of flight. Never again.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Azri Che Mukhtar","Malaysia","2011-08-04","DXB-HBE on 737-900. Flight was nice and cabin crew friendly. Seat was fine and the flight landed and leave on time.","","","Economy","","10.0","","","","","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Fairul Mohamed Zain","Qatar","2011-06-26","Did a connecting flight with FlyDubai recently from Doha-Beirut via Dubai Terminal 2. Once we reached Dubai Terminal 2 the transit passengers have to wait at the so called transit hall ( just an empty area with few seats next to the immigration check ) and wait for the announcement being made to their onwards destination only then are the passengers are allowed to enter the departure hall. No facilities provided at the 'transit hall' apart from one vending machine and few seats which obviously have been taken by other connecting passengers. The connecting passengers comfort is something that FlyDubai have to look into. Other than that the flight was ok. Crews were attentive cheap food onboard and there's IFE at every seat.","","","Economy","","6.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Richard Rawlins","United Kingdom","2013-08-05","LHR-HEL Airbus 320 European Business Class flight. First leg of a longer trip. However I was pleasantly surprised. Cabin was clean and fairly comfortable although I do maintain it is a bit of a cheek to call a seat Business Class when it is just in fact an Economy seat with the adjacent seat left free. However most European airlines do this now and Finnair is no exception. Cabin Crew however was very good and the food and drink offerings better than what I had experienced previously on British Airways' Club Europe service. Finnair uses Cathay Pacific's lounge at Heathrow which apart from the good views of the runway was nothing special. Finnair's own lounge at Helsinki was more impressive with some interesting design aspects and plenty of comfortable seating. Food offerings in both lounges were poor but that might have been because of the time of my flights. Overall I enjoyed Finnair's European Business Class product and would recommend them particularly in view of the price I paid.","","","Business Class","","10.0","3.0","5.0","4.0","1.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","M Chew","United Arab Emirates","2011-04-02","Flydubai has become terribly unreliable. Same experience as previous comment; we booked our flights to Istanbul in Feb they rescheduled in March and then changed our flights again 2 days before our rescheduled flight. We suffered lot of anxiety and incurred penalties due to changes of our tour itinerary in Turkey. You are better off booking with other airlines when you have connecting flights.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2013-08-05","Busy 35 minutes flight KUO-HEL. Plane was A319 full of passengers. Clean and comfortable cabin. I had seat in exit row so there was enough legroom. Complimentary coffee tea water and juice. Very professional and friendly cabin crew. They were very effective and all the time smiling on this busy flight.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Will Martin","United Kingdom","2013-08-05","Helsinki to Singapore Changi operated by Finnair although I booked with Air Berlin and I was disappointed. Check in was easy and service was good and polite. However the plane was in need of modernization or at least an update the leg room was small and for a 12 hour flight the choice of only four movies was inadequate. In fact I think I have had better inflight entertainment on board the flight from Malaga to Berlin on Air Berlin a mere 3 hour flight. The food however was perfectly acceptable and most definitely edible. However the drinks were infrequent. Served breakfast just before we were to land Singapore time 6pm meaning that when you got out of the plane you were ready for a whole day. Overall then I would not recommend.","","","Economy","","6.0","2.0","3.0","4.0","1.0","","","3.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Yuk Hei Poon","United Arab Emirates","2011-03-27","I've lost all my confidence on Flydubai an airline that keeps changing its flights. I booked DXB-SAW-DXB and paid in full. On 17 Mar they sent me a message saying my outbound flight had been cancelled and my inbound flight had been pushed back 11 hours due to a schedule change. They have no cash refund policy so there is no way I can get my money back - only a flydubai voucher which I am never going to use. For 1 week I struggle to change my travel plan paying penalties for changing hotels / car rental / flights and also for my travel companion who start from another country. I am finally ready to change my flight to accommodate their new schedule but there was a ""system error"" and they promised to call back within 24 hours. Today I called again and to my shock they now revert to the original schedule! I can change my plans all again but who knows when they will change again!","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Irene Kung","Hong Kong","2014-07-15","Florence to Birmingham - BE 1847. Worst airline I have taken. I'm a frequent flyer even though it was my first time traveling around Europe. I tried Easyjet Air France and Lufthansa during this month of travel and have to say Flybe is the most unfriendly and poor service airline I have taken in my life. The lady at the check in counter was unfriendly. I had extra luggage and I was willing to pay but instead they just over-charged me! Anyway flight got delayed.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","S Bailey","United Kingdom","2014-07-08","I have flown from Southampton to Limoges (and back) numerous times with Flybe and have to say that I have never been delayed. I have found the staff to be helpful and courteous and have had no problems. I would definitely recommend them to friends and have chosen to fly with them again in 12 days time.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","N Siotto","United Arab Emirates","2011-03-24","I am taking this airline weekly on short haul routes It's a no frills carrier but better than many standard ones back in Europe. New aircraft excellent smiling service on board cheap punctual comfortable and clean.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","P Robson","United Kingdom","2014-06-25","I was booked on the 10.20 from Southampton to Jersey on Monday 23rd June. We waited and waited for the flight to be called and then three hours later it was cancelled. FlyBe staff told all the passengers that we had to queue up at two check-in desks to book another flight. I had to come home on the train and go back later for the 19.05 flight. An hour later once finally on board the pilot apologised for the mess confirming that he knew that hundreds of passenger had complained about their treatment but three FlyBe planes had been taken out of operation due to technical faults. Now finally in Jersey many people in Jersey tell me that they do anything they can to avoid flying with who they all call ""Fly Maybe Not"". Booking the flight was an unbelievable experience in itself and now the actual flight experience really does confirm that this is a company on its last legs.It can only be a matter of time as they try to deal with the number of ""technical problems"" with their fleet and the appalling customer service. These people are not bothered with their customers in fact their customers seem to be a bother to them. Avoid at all costs.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","C Epure","Germany","2013-08-04","TXL-ICN via Helsinki vacation in March-April. Very nice idea to have half of the staff being Korean on a flight to Seoul. A very good idea as well was serving Korean dishes on the way back: I had a ""microwave"" bibimbap but I found it very tasty. All flights on time even arriving some minutes earlier. Staff very nice and ready to help when needed. They welcomed all people on board and extra the ""oneworld"" frequent flyers which shows their active role they play in this alliance. Food was all right but I must say I was impressed about the organic sandwich we had in the short flight between Berlin and Helsinki. Good Entertainment in the long distance flight to Seoul (personal screen) and almost no commercials. The seat comfort was ok for the economy class. I could say the best ""oneworld"" airline I have flown with.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Young","Australia","2013-08-04","Had a wonderful flight from Bangkok to Budapest. Food was good seat comfortable and service excellent.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","A Alzuhairi","United Arab Emirates","2011-01-20","DXB-DOH-DXB Outbound on new 737-800 with AVOD IFE. Excellent system were you pay for what you want to watch. Short programs to full length movies cost between $2 - $7. Games and following flight path is free. Food onboard was adequate and reasonably priced. All flights arrived early and were 70% full. Leg room was quite tight but it is a low cost airlines. Dubai Terminal 2 is reasonable with a good variety of shops and restaurants. Cost was 30% of other airlines and definitely worth it.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Ian Shaw","United Kingdom","2014-06-23","My wife was booked on the 0820Hrs Flybe flight out of East Midlands this morning Sat 21/06/14 to go to Belfast City to collect our young Grandson and bring him back today. Well guess what this is the second time we have used this airline the first being in March this year when they cancelled the East Mids outbound flight and yet again they've cancelled today's flight. No email warnings (they can bombard us with silly emails about niff naff but not warn us about important stuff) no telephone calls nothing until it is almost too late to book with an alternative carrier. They have given no explanation to why and with such late warning it is difficult to make alternative arrangements. She is currently paying through the nose for an expensive taxi to fly with Easyjet from Birmingham to Belfast Intl. This poor situation is going to cost us more money than the flights with Flybe combined cost. This is pathetic Flybe we will never be using you again after today because you cannot be relied on.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","A Gacho","United Arab Emirates","2010-05-23","DXB-ALY return. Terminal 2 in Dubai is ok it became bigger since the last time I went there. Easy check-in and immigration process. Onboard reasonably priced food selection helpful FAs. Only confusing is that on our ticket it says we will land at HBE (Borg el Arab) surprising we arrived in ALY.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","John Eccleston","United Kingdom","2014-06-23","Flew Birmingham to Palma. Huge delay of 3 hours no communication why. Once onboard two giggly girls were in charge of our safety - never again flybe.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Donna Kennedy","Australia","2013-07-30","I have nothing but kind words for Finnair staff however during travel from Helsinki to Shanghai on the 21/7/2013 I experienced the most uncomfortable trip in 20 years of frequent travel. The leg room on the economy seat can only be classed as a joke. When the man in front of me attempted to put his seat back it caused me pain. He kindly put the seat upright. The box under the seat in front also does not allow for legs to sit straight causing stress on hips and ankles. Without doubt this cabin set up is the worst of any airline currently flying the seats have obviously been pushed closer together in an attempt to fit in as many people as possible. My sister pre-ordered a diabetic meal imagine our surprise when the meal arrived - potatoes pasta salad corn bread and pineapple. Do they call it a diabetic meal because they want people to become diabetic?","","","Economy","","2.0","1.0","5.0","1.0","2.0","","","1.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","David Graubard","United States","2010-04-19","DXB-DOH. Terminal 2 is fairly mundane compared to Terminals 1 or 3 at DXB but clean and less crowded. Check in lines were long for DOH check-in but walked over to a counter showing another check in city and the agent checked us in in minutes. Flight boarded by bus and was organized. B737-800 clean and comfortable flight attendants cordial and inflight food/shopping not over-priced.","","","Economy","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Morley-Ham Steve","United Kingdom","2014-06-20","Arrived at Southampton airport to check in and was told the flight had been cancelled. I asked the ground staff why and they just shrugged and said ""we've been told technical problems staff illness - who knows what to believe"". Managed to switch to Blue Islands who were fantastic. As a postscript I put a comment on Flybe's Facebook page and without any pushing from me they offered me a £100 voucher. Whilst this is no compensation for a messed up flight and I still haven't had an explanation for the cancellation everyone who does suffer as a result of Flybe's ineptitude should at least complain and get some money back.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Ross Henderson","Canada","2013-07-29","Toronto to Helsinki flight is an ordeal. Planes used are old Boeing 757-200s. These are small narrow body planes three seats each side with a narrow aisle. Seats are extremely narrow and very close together. No leg room. Seats to not recline. A real claustrophobic experience. The planes are old and battered. Staff friendly and food okay. Helsinki airport grossly over-crowded and under serviced. I would never use this airline at least for this route again.","","","Economy","","","1.0","4.0","4.0","1.0","","","2.0","0"
"flydubai","/airline-reviews/flydubai","flydubai customer review","T Besler","Germany","2010-03-28","BEY-DXB return excellent value for money. New B737-800. Onboard sales for a reasonable price. In DXB they use T2 which is far from being welcoming. An inflight magazine would be ok on a 3hrs flight.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Page","United Kingdom","2014-06-18","A friend and I flew from Florence to Birmingham on Monday 9th June after a fabulous weekend break. We had a 4 hour 15 minute delay before we finally left Florence. This was after getting on and off the airport bus to get to the plane and then getting off the plane and onto the bus so that the plane could be refuelled! We were told that the delay was due to adverse weather conditions amazing as we had clear blue skies temperatures of 34 degrees and a light breeze. We were told whilst on the flight that the plane was not big enough to take off into the winds blowing down from the hills? When asked why they hadn't flown a larger plane we were told there wasn't one. What they omitted to tell us was that we were flying back to Birmingham but without our luggage. This finally reached me on Friday 4 days later.","","","Economy","","","4.0","4.0","3.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Patricia Ahlborn","United States","2013-07-21","Very pleased with all 4 flights of our travel on Finnair - JFK to Helsinki to Paris and return. The food was very decent cabin was impeccably clean stewards were courteous flights were on-time entertainment had a great variety no luggage was lost or damaged and pillows and blankets were free. Yes the seats are tight together in economy but no worse than other airlines. Everyone's luggage comfortably fit in the overhead bins.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Simon Maguire","United Arab Emirates","2010-03-17","DXB-DOH return on new 737-800. Short flights of 45 mins and no problems. Very quick through terminal 2 straight on to plane. Return also problem free bussed to plane in Doha which was at the furthest stand possible. Onboard crew friendly and efficient. Arrived back in Terminal two along with Mihin Lanka and Air India flight which meant long Queues at immigration however they moved quick enough and with no checked baggage I was in the taxi about 30 mins after landing!","","","Economy","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","W Hesbrook","United Kingdom","2014-06-18","The first journey BE 118 5/6/2014 was delayed leaving Manchester and therefore missed its landing slot in Aberdeen landed late reloaded and was delayed again because it was out of its slot and took off late arriving in Belfast at 1.45pm. The return journey BE117 10/6/2014 arrived late into Belfast and was late leaving arriving into Aberdeen at 1.50pm. The pilot actually told us the Manchester to Aberdeen original aircraft had been “ commandeered when the Manchester to London flight had a technical problem and we got the repaired aircraft after the fault was fixed. I fly the Belfast to Aberdeen route every month and unfortunately since flybe have a monopoly I have to put up with the poor second rate service. During the last 6 months or so only one of the flights I have been on has made it to Belfast on time taking the aircraft for other more lucrative routes being the main reason.","","","Economy","","","3.0","3.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tony Hall","Australia","2013-07-18","HEL-LHR and return business class. Flights were punctual. Service food and drink were of a high standard but the cabin with its economy class seats was like some thing out of a past era. Taken by bus to and from the aircraft at Helsinki. Vantaa airport which used to be a delight is now grossly overcrowded.","","","Business Class","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"flydubai","/airline-reviews/flydubai","flydubai customer review","Simon Maguire","United Arab Emirates","2010-02-23","Recently flew DXB-BEY-DXB. All flights leave from Terminal two in Dubai which is across the airfield from Terminals one and three. There are few amenities in the terminal which is more likened to a Ryanair terminal than anything else. Cabin crew on both flights were friendly and on the out bound flight were extremely observent during safety checks insisting that all window blinds were up etc.Seat pitch quite small for a three hour flight and it was a low cost experience with drinks and snacks being sold on board - far cheaper than anything available on european LLC and they handed out a free cup of water after take off. On the return I asked to be moved from pre assigned seats to emergency exit seats the agent said he couldn't do it at the check in desk but to ask him at the gate. I did and he manually changed the seats for us. Exit seats were fantastic and allowed us to stretch out fully. A pleasant enough experience but would only fly with them if the fare was very good.","","","Economy","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","L Boreham","United Kingdom","2014-06-16","Recently flew Southampton to Alicante and back. Used self check in and bag drop which was quick and easy as found online check in quite confusing. I had a one hour delay on both flights which caused a few problems. At Alicante airport we were held in a sweltering stairwell for ten minutes whilst waiting for incoming passengers to get off the plane. Before take off we were told that there was the possibility of Southampton airport being closed for the night and that we would be diverted to either Bournemouth or Gatwick! Fortunately the airport did stay open but this is not an experience I would wish to repeat. Expensive flight and unreliable service with little or no information given on delays so won't be using flybe again.","","","Economy","","1.0","3.0","2.0","2.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tony Hall","Australia","2013-07-18","BKK-HEL and return business. Flights were punctual and cabin staff pleasant and efficient. The new business class seats and cabin are excellent and the food and drink of high quality - even a dessert wine. The IFE choice is though still not as good as some other carries economy provision. BKK-HEL now departs at 9 am which means you have lunch at 10.30 am (no dining on demand) and are then required to spend the rest of the day sitting in the dark - something I greatly dislike. Vantaa airport which used to be a delight is now grossly overcrowded. They still work miracles with luggage transfer but passenger circulation is very problematic. Transit passengers now have to go through long security queues. I found it difficult to find the business class check-in got in the wrong queue. There were no staff providing queue management and advice.","","","Business Class","","7.0","5.0","4.0","4.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","B Whitton","United Kingdom","2014-06-08","My journey from Guernsey via Southampton to Newcastle on 4 June took 11 hours between the initial check-in and the flight landing in Newcastle mainly due to the 7-hour delay in leaving Guernsey. Although the staff at Guernsey all tried to be helpful none are employed by FlyBe and they seemed to know little of what might happen. Different people told me different things at almost the same time. In fact I was informed of at least a dozen different flight possibilities during the day. The captain of the Guernsey-Southampton flight did his best with apologies but explained that there were five planes out of action that day.","","","Premium Economy","","","3.0","3.0","3.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Vivekanandan Selvalakshmi","Canada","2013-07-17","Travelled with (2) children aged 5 & 10. Travel from YYZ (Toronto) - DEL (New Delhi) through Helsinki. They did not allow any carry on baggage all had to be checked in. Even after web-check in just to drop the checked in baggage took almost 60 minutes. Flight from Toronto - Helsinki was horrible. Not sufficient leg room. Seats did not recline. Plane was small and very old. No entertainment screen at each seat and travel was not comfortable. In spite of our request the vegetarian meal was not provided. When requested to provide some snacks in-lieu of meal flight crew refused and requested payment. In spite of more than 6 hours stop over no complimentary coupons were issued. Airline staff were not supportive and willing. I will not recommend this flight.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","A Marshall","Spain","2014-06-08","ALC-SOU-ALC. Good service and almost full both ways why then is this service being withdrawn permanently (ref: Flybe website) at the end of September. Amongst 9 other routes being permanently withdrawn! All the sunshine routes are going - Palma Malaga Alicante and Faro amongst 6 domestic/euro flights. The ALC service has been running well for years please leave it alone Flybe we know times have been hard but why oh why are you moving most routes from SOU to Birmingham and Southend? Southampton and its customers have been very loyal to you and you are slowly creeping out of our local airport and leaving us without any services. I have been in touch with Southampton airport and they have responded that there are no current alternatives once Flybe leave these routes. I will rate my last ALC as very good as it is.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Nick Berry","United Kingdom","2013-07-16","LHR to SIN via HEL. First leg to HEL great service and decent meal. Transfer is easy and lounge pleasant. Flight to SIN full in business but simple meal served quickly and slept 7hrs. Arrived on time and bags waiting at carousel.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Duncan Milne","United Kingdom","2014-06-05","Birmingham to Edinburgh on 4th June - New check-in process a complete waste of time. Seats apparently blocked due to balance issues on a full flight so could not check in (see representative said the computer). ""Representative"" said - try again and rejoin queue. Tried again along with lots of other people - same result. We will call ops said ""representative"" - 40 minutes later - total confusion queue in all directions and no-one getting a grip. Much grumpiness and ""representatives"" had heads down to avoid passenger contact. Eventually got there rushed and flustered. The self-check in process is no use at all when things go even slightly wrong and the staff are clearly not trained or expected to cope.","","","Economy","","4.0","3.0","3.0","2.0","2.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Barbara Gregorin","Canada","2013-07-16","Toronto to Helsinki and Slovenia. No room between seats on the flight from Toronto to Helsinki. Much better plane with lots of space between seats on the flight from Helsinki to Ljubljana-Slovenia. Staff not friendly. My husband is very tall and had problems with his legs fitting in the space between seats. I am much shorter than him but had horrible time and did not sleep for the whole flight. The price was great the experience was horrible.","","","Economy","","2.0","1.0","2.0","3.0","3.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Colin Pay","United Kingdom","2014-06-04","SOU-AMS on EMB175. Left a bit late arrived on time. We only had hand baggage and did not buy any ""extras"". Crew fine.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","H Kohler","Australia","2013-07-15","BKK-HEL-TXL-HEL-SIN in Business. Outbound flight in A330. Aircraft had seen better days the same for the crew. The food was acceptable but you would not write home about it. Flight home in an A340 also this aircraft and crew had seen better times. The seats are not flat and remain in an angle position. That is very uncomfortable. Aircraft clean. Meals acceptable but again nothing special. I could see a lot of cost cutting. The lounge at HEL apparently the flagship lounge had only a few salad leaves to eat. I would like to say that it was below basic.","","","Business Class","","3.0","2.0","3.0","3.0","2.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Iain Cameron","United Kingdom","2014-06-04","Newcastle - Southampton return. Both flights landed on time (although my family's flight a day later was delayed by over an hour). Planes tidy and comfortable for this short flight. Professional cabin crew and good updates from pilots. Only slight annoyance is the Ryanair-style jingle that is played when landing on time - hopefully it will be a temporary feature.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","C Black","Canada","2013-07-10","Toronto Pearson - Helsinki - Stockholm and Copenhagen - Helsinki - Pearson. It was clear from check-in at Pearson that in order to offer lower fares they've cut corners. We were there 3 hours ahead of check-in and even though we had done online check-in the process took 50 minutes. They informed us that our carry-on suitcase that met all of the carry-on requirements could not be taken as a carry-on and must be checked. Given that we had one carry-on between 2 people this hardly seemed fair. Flight was like any other cheap charter - no leg room and limited service. Flight from Copenhagen was similar but the check-in process was worse - they open the check-in 2 hours prior to boarding and we made it to the gate with minutes to spare. We noticed that the planes they use within Europe (e.g. Helsinki to Stockholm) were much newer and more spacious. The plane we were on for the Transatlantic flights was very old and dirty. I wouldn't recommend Finair.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","E Gillan","United Kingdom","2014-06-03","Arrived at Belfast City airport at 9 am for flight to Glasgow and onwards to Barra. Flight to Glasgow cancelled due to technical problems. No alternative to link in with my flight to Barra. Same flight to Barra next day full up. Have been put on a flight to Glasgow at 7am to connect with flight to Barra at 9.10 am next day. All very poor. I cannot contact my husband who is on a boat as there is no signal to say I will not be arriving today. Airline have home and mobile numbers to alert passengers of situation but this would be too much trouble. I was up at 5am and had an expensive taxi journey to the airport.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","G Muir","Switzerland","2013-07-01","LHR-HEL-SIN (Bus Class): flew with Finnair purely based on price. Comfortable seats which lie flat but at slight angle. A bit old design and plane to SIN was an older A340. Perfectly clean but a just a tad tired. Service was excellent. Attentive and friendly in perfect measure. Food was excellent with hot meal on midnight take off from Helsinki then lights out for sleep. Also should mention excellent lounge in Helsinki which is right next to gate used for long-haul flights.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Ansell","United Kingdom","2014-06-02","Here we go again. Only one whole week since my last poor review and I'm subjected to another delayed Friday evening flight: this time by 90 minutes. Honestly if Flybe can't run a more reliable service for the prices charged then maybe this is the wrong business to be in. Evening delays on this 'service' are regularly delayed and make a long day even longer. It does nothing for the stress levels. I am not sure who thinks up the message ""sit back and relax"" that's difficult when the delay means letting others down again. Why doesn't a Flybe rep (a real face and not an announcer) step into the departures area and speak to passengers personally. I will switch back to using Eastjet out of Gatwick. In 7 years of using Easyjet I was subject to a lengthy delay only twice (due to bad weather). This repeated poor service by Flybe is infuriating. Smarten up Flybe.","","","Economy","","","3.0","3.0","2.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","G Piotr","Poland","2013-07-01","HEL-KRK flight 2hrs delayed and no information until very last minute. Rude staff. Boarding pass indicated new departure time when I checked in 6 hours earlier so the delay was most likely well-known but the staff were reluctant to say which departure time is the correct one. Monitors indicated the old time till the very end and nothing was explained. The quality of flight was ok. Uncomfortable seats and no snacks.","","","Economy","","4.0","1.0","3.0","1.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","H Grieve","United Kingdom","2014-06-02","Travelling to Ireland for a very important rugby final. Our aircraft was given to a delayed flight and we were delayed for almost three hours. Staff were uninterested that this caused us to miss connections and therefore could not get to the game on time. Very little information given and plenty of lies told. Whole experience was a disgrace and it would appear that this is not unusual therefore I would suggest that people do not bother using this airline until they act efficiently and show their customers some respect. I know that my family will not use their services again.","","","Economy","","","3.0","3.0","3.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Karen Haylings","United Kingdom","2014-05-28","I flew from Southampton to Palma Majorca for a weeks Holiday. Having read reviews on Flybe I was very anxious about the flight. I was therefore very pleasantly surprised the flight took of on time. It was a very clean and tidy aircraft. We had paid for extra leg room which gave us plenty of space but for a short flight I would have been fine in another seat. Staff were pleasant and helpful. Our return flight was delayed but through no fault of Flybe. A family of five had checked in at Palma airport but failed to find their way to the departure gate. 80 other passengers had no problem. The staff at Majorca airport tried for over an hour to find the missing passengers but eventually had to unload their luggage. So overall a good flight and would use Flybe again.","","","Economy","","10.0","4.0","4.0","2.0","1.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","P Nyberg","Vietnam","2013-06-28","Our 3 children (20 18 and 13) flew Hanoi-Helsinki and arrived with a delay in Helsinki so they missed their connecting flights to Dusseldorf and then to Nuremberg. Finnair rebooked the children with Air Berlin from Helsinki to Berlin and then onwards to Nuremburg. Still at Helsinki airport it turned out that the Helsinki- Berlin flight was also delayed 1.5 hrs and even though it was clear that the children would under no circumstances reach their connecting flight Berlin-Nuremberg Air Berlin insisted that the children fly to Berlin arriving there late in the evening. Finnair claimed to no longer have responsibility as the children were now customers of Air Berlin. Upon their arrival in Berlin the children were put up in a hotel they had to pay themselves for the taxi transfer there and back. They were booked onto an early morning flight the next day from Berlin-Dusseldorf and then Dusseldorf-Nuremberg. The children finally arrived at Nuremberg airport WITHOUT luggage. We have contacted Finnair through their customer service several times and other than a short meaningless email have not received any feedback. Never again Finnair.","","","Economy","","","3.0","4.0","3.0","3.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","D Ansell","United Kingdom","2014-05-23","Fly regularly between SOU & GLA. Just want to say that the increased amount of delays to flights is getting pretty tedious affecting personal and professional plans. Delays on this service is common. Ambivalent staff only too pleased to let me know how the delay has happened. ""It's only 40 minutes"" as if that's okay. It's not and it was 120 minutes on Monday. Either start getting the service to run on time or reduce the exorbitant cost of fares to reflect the substandard service.","","","Economy","","2.0","3.0","2.0","2.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Uwe Luedemann","Germany","2013-06-25","Helsinki to Bangkok and return with A330. First way business class half empty. Good and decent service but always there if you need something. Food normal - nothing special. Good but not large selection of movies. Seat good but not superb. Way home C class was full but still good service and during the day flight enough time to relax and sleep. Transfer in Helsinki to Frankfurt easy and fast.","","","Business Class","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Drew Harvey","United Kingdom","2014-05-17","SOU-PMI-SOU. Its a while since I flew from SOU and had forgotten what a joy it is; easy quick very friendly and smiley staff at the airport. Had a 30 min delay boarding as the fire service hadn't started work and we weren't allowed to board until they started. Once on board crew were attentive and helpful. Arrived on time. Coming home all went according to plan and crew were excellent. Arrived bang on time and had collected bags and were out of the airport within 15 minutes of touching down! Excellent.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","V Drury","Australia","2013-06-21","A disappointing flight from Singapore to London via Helsinki. Aircraft felt old and tired but clean. Seats did not lie flat and were uncomfortable. Food was not very nice and served in the foil containers which is unusual in business class these days. No amenities kits provided. Staff did not bother even trying to call passengers by name. Inflight entertainment choices were limited and most movies old. There was no offer of priority cards for immigration at LHR and. O priority boarding at the gate. I usually fly premium economy on the Qantas A380 and it is far superior for the same cost. Transfer at Helsinki was smooth. The lounge in Helsinki was nice.","","","Business Class","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Colin Pay","United Kingdom","2014-05-11","GLA-SOU on Dash 8Q400. Full flight. Crew very good. Ten minutes late leaving arrived on time.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"flynas","/airline-reviews/flynas","Flynas customer review","J Ray","United Kingdom","2014-05-05","LGW-JED-RUH on April 26 2014. Business. FlyNas is the low cost carrier of Saudi Arabia and recently added intercontinental services and enhanced cabins to its range of domestic and regional routes. I flew from London Gatwick to Jeddah with a connecting flight to Riyadh. The aircraft had been full on arrival at London but the passenger load was very light returning to Jeddah. As a result the level of service was terrific with a high ratio of crew to customers on board a very clean and smart A330-200. Business passengers can use Fast Track at Gatwick and have access to the Aspire Lounge. The seats are angled lie flat and very comfortable for a six hour sector with large pillows provided. The on board entertainment was supplemented by iPads with new release movies pre-loaded. Fares on FlyNas are lower than the full service flag carriers when booked well in advance and this was reflected in the meals which were average served in economy size foil trays with none of the fuss or flourishes of the five star Gulf airlines. This was fine for the price paid. Saudi carriers do not serve alcohol but there was a good range of soft drinks. An afternoon tea was also served not long before landing. The Saudi experience apart from the customary reading and blessing at the beginning of the flight did not really begin until King Abdulaziz Airport because the aircraft and entire crew is Portuguese hired from HiFly. They worked very effectively in both English and Arabic and were hard-working and friendly. The connecting FlyNas flight to Riyadh was a very typical low-cost service on board an A321 fairly tight for space full to the brim with purchases available from the trolley. Seating is allocated and there is the option to buy extra leg room or a larger seat at the front of the cabin but flights between the main cities in Saudi Arabia are not longer than a couple of hours so a standard seat was fine.","","","Business Class","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","David Maunder","United Kingdom","2014-05-10","BE1551 and BE1552. First class service on both outward and homeward flights on 1st of May to Faro and return on 8th.","","","Premium Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","T Patrick","Hong Kong","2013-06-19","HKG-HEL Economy. Very basic when in the air not half as good as BA or CX. Correct but not very friendly crew a basic service and Ok seats. Checking in at HEL airport always seems to be a hassle long lines and very slow staff. Not cheap either. Will give them a miss until they offer a premium economy service.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","2.0","0"
"flynas","/airline-reviews/flynas","Flynas customer review","L Osman","United Arab Emirates","2013-06-21","RUH-JED. Check in at Riyadh Airport was ok staff helpful boarding pass says a certain gate however the screen stated another gate. Flight delayed almost 45 minutes but were not informed screen was still showing on time. Plane was ok looked a bit tired crew seemed helpful. Seats looked old I don't like the leather seats but it seems a Saudi way of expressing luxury. It is a pay for service airline so didn't expect much space between rows is narrow and I felt the seat itself is smaller than regular airlines was not really comfortable but for a short flight was ok. Upon arriving in Jeddah couldn't find the belt for luggage however we finally found it but with a different airline logo and different destination.","","","Economy","","6.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Lyn Clapham","United Kingdom","2014-05-08","Have just returned from Portugal on Flybe which we have used ever since their route there commenced we use this route 3-4 times per year always used Flybe from Exeter but on our return have been told that they are no longer flying from Exeter to Faro Alicante Malaga and Palma which seems to be all the holiday routes which seems absolutely ludicrous. The Faro route which we use has nearly always been fairly well supported. Why oh why.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","A Johansson","Sweden","2013-06-16","Helsinki-Hong Kong in business. Food was a great disappointment. I am not exaggerating when I call it an economy class meal. Watch out for something they call ""midnight menu"" because what that means is that there is very little to eat. Finnair has decided that no traveller wants to eat a full dinner on this 10 hour flight which I find strange. Last year they served a full dinner on this route but now they have removed the soup the starter the salad and the noodles completely. The meal is just a tray with main course. If your hungry bring your own. No amenity kit provided but you can ask for some things. They were happy to provide me with a toothbrush but I just think it is very strange that you have to bother the staff for every little thing you need. Not to mention the mismanagement of staff time when they have to run around the cabin to serve the toothbrushes one by one.","","","Business Class","","3.0","3.0","3.0","1.0","2.0","","","1.0","0"
"flynas","/airline-reviews/flynas","Flynas customer review","Dave Houlihan","Saudi Arabia","2009-10-26","RUH-JED return. Check in a breeze no queues staff efficient but a few smiles would not go astray. Boarding quick new A320 with 29-30"" pitch. Interior clean new looking pay for service was good value if not limited. Flight on time and bags on the belt within 5-10 minutes. Both flights full and cheep and cheerful at only 390 riyal about 70 euro - cannot go wrong with this service especially with no hidden extras (bags go free no issue with hand luggage etc). One negative was the safety on landing but I think it s just a middle east thing - why do passengers get up and start taking bags etc from the bins when the pilot has not turned of the seat belt sign at the stand? Cabin crew do not ask people to sit down.","","","Economy","","8.0","","","","","","","4.0","1"
"flynas","/airline-reviews/flynas","Flynas customer review","Rohan McCarthy","Australia","2008-02-25","RUH-JED. Another good flight with Nas Air. The flight left on time was not too crowded and an emergency-exit seat was definitely appreciated. The Arab and Eastern European cabin crew made an effort to seat us comfortably serve promptly collect rubbish and smile throughout. While the plane was old (it seemed to be a second-hand ex-Spanish Airbus) it didn't have the tired feeling of many other discount carriers.","","","Business Class","","","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Sarah Boisseau","United Kingdom","2014-05-05","Very surprised to be told at Norwich airport that we had to pay a £10 per person fee to get airside. There was no mention of this on the booking form or confirmation of booking which states ""Transaction amount including all taxes and charges"". What is the reason for this and why is no mention given prior to travel? Otherwise a good and efficient service.","","","Economy","","5.0","3.0","4.0","2.0","0.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Colin Baxter","United Kingdom","2014-04-28","A party of 4 of us were going away for a long weekend on Friday 14th March and were actually boarding the plane when we were told to disembark as the flight could not leave at present because of fog at Cardiff airport so we went back to the departure lounge only to be told shortly afterwards that the flight was now cancelled. They did not put on a replacement flight so there were 200+ passengers left in limbo. Flybe eventually got us a flight to Birmingham airport then a coach to Cardiff airport 10hrs later. We were only given £7.50 meal vouchers each which hardly bought us a substantial meal. Whilst on coach from Birmingham - Cardiff we passed within 15 miles of our destination but the ""Jobs Worth"" coach driver would not let us off and took us 50+ miles south causing us to have to pay for a taxi to take us the 50 miles back north again. (We had obviously missed our connection because of being 12hrs late). We used to use Flybe regularly but are totally disheartened by their attitude and treatment towards us.","","","Economy","","","3.0","4.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lee Hakka","Singapore","2013-06-12","CPH-HEL-SIN 20.20 from CPG to HEL and the 23.55 HEL-SIN. 1/2 Hour after take off there was an engine problem and the plane had to turn back to HEL. Disembarked and was given 30 Euros for food and beverage the Biz class lounge was closed. Re-boarded and took off 03.30 LT. Meal was served all together like economy and portion was a little small. Seat was well worn and the screen was smaller than economy class one on the new SQ/CX planes. Sitting too far away and can not make out the subtitles at time. Just before 06.00 HEL time announcement by the captain that the same problem on the engines has occurred so we have to turn back! Landed around 07.00 HEL time. Directed to the transfer desk and was put on a SAS flight back to CPH for a SQ 12.30 LT flight back to Singapore. Landed at Singapore 06.30 on Friday so a delay of over 14 hours.","","","Business Class","","","3.0","3.0","2.0","1.0","","","3.0","0"
"flynas","/airline-reviews/flynas","Flynas customer review","Jonathan Marshall","Saudi Arabia","2008-02-17","RUH-JED. Flight cancelled before hand but only told when arrived at the airport at 5am for 6.45am departure. Promised seats on 10am flight but refused to check us in when we tried at 9am as there were ""no seats"" customer service policy seems to be to lie and then go off duty and let someone else sort it out! Rude and clearly incompetent not sure they know how to run an airline.","","","Business Class","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","V Logue","United Kingdom","2014-04-27","Automated check-in at Glasgow airport was an absolute shambles. Having been directed to it by what proved to be one of the rudest customer service assistants we've ever encountered the machine wouldn't work. Several attempts were made while numerous people further back in the queue were able to continue to check in at the desk where we had queued originally. On reverting back to the manned check in desk after several failed attempts the very rude assistant stated very forcefully ""no one has told you to go there"" despite neither the machine nor luggage belt working at the automated check in. All this person managed to do was inflame the situation. Good standards of welcoming personal service and a smile can never be replaced by a hunk of temperamental metal.","","","Economy","","","2.0","1.0","3.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Haka","Finland","2013-06-11","HEL-AMS return. Our departure was during the morning hours which are one of the busiest at Helsinki airport. Despite of this Finnair's check-in was handled extremely efficiently with all the check-in counters staffed. Extremely well done! Check-in at Amsterdam airport was not as efficient with only two check-in agents present and they seemed like they're fed up with their jobs. Both flights were good with clean aircraft and very friendly crew. The pilots also kept the passengers up to date with flight information. Food was just a sandwich with a choice of soft drink. Both flights were on-time.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"flynas","/airline-reviews/flynas","Flynas customer review","Rohan McCarthy","Australia","2007-10-17","JED-RUH with one of the new Saudi discount carriers Nas Air. I had booked a super-cheap airfare for about USD $30; unfortunately I did not read the fine print and after the cab driver taking me to the wrong terminal at King Abdul Aziz Airport in Jeddah I ended up being five minutes late for the 45 minute boarding time... and Nas has a strict 'on-time' policy. I was a bit annoyed that five minutes seemed to make the difference between my getting the flight and not but I guess I agree with the rule in general. As a result I ended up having to return to my hotel in Jeddah for another night and booking another flight the next day. This one wasn't so cheap - but still quite reasonable at about USD $90. When I finally did fly I thought the airline was good for the price. The older Airbus 320 needed a new fit-out; the seats were tatty and overall the cabin looked quite old. The seat pitch was very bad but I have experienced that on other discount carriers like Jet2 and easyJet so I expect that. The stewardesses seemed to take forever to get to me with their drinks and snacks cart (all for purchase) but then seemed to whizz past a whole few rows without even offering us anything to eat or drink! Very odd. Luckily I caught them on the way back. The stewardesses otherwise were reasonably friendly I have flown Saudia before and thought that Nas Air attendants were nicer. The level of English of one of them wasn't so good but I noticed that they were Arabic speakers - which I don't think is the case with Saudia. All in all I thought that the airline was okay - I would fly them again for the price they are charging.","","","Business Class","","","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Edward Kenna","United Kingdom","2014-04-22","The problem occurs when a breakdown occurs. There is virtually no information tendered as regards the length of delays or why they are occurring. I waited for over 3 hours at Norwich Airport on an internal flight back to Manchester and was kept in the dark about what was happening. If planes are breaking down then it is reasonable I believe that people are not kept waiting for hours in cold airports before the problems are resolved. It really did spoil the weeks holiday I had with my daughter.","","","Economy","","","3.0","4.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","D Cross","Australia","2013-06-09","AMS-HEL-SIN. Flight out of Helsinki was eventually cancelled after 2 attempts to takeoff. The whole affair was poorly handled by ground staff with passengers left to try and figure out how to how to get another flight and how to get to the offered hotel in Helsinki. This aside the service was excellent in-flight but the seats were uncomfortable and the food was awful.","","","Economy","","4.0","2.0","5.0","2.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Donadio","United Kingdom","2014-04-06","Have been a regular user of Flybe from both Gatwick and Southampton for many years and have always been totally satisfied. However will never use them from Southampton again when travelling with hold baggage as new self- service system is totally user unfriendly. They do not seem to understand that the whole flying experience starts the moment the passenger enters the airport terminal. One wonders if they will eventually ask passengers to utilise galley facilities on flights themselves and watch safety videos so they may dispense with cabin crew! If they need to save money they should sack those responsible sell off the new machines and employ someone with a concept of customer service!","","","Economy","","2.0","4.0","4.0","0.0","0.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Dawn Tang","Singapore","2013-06-09","AY82 on 19th May 2013 from Singapore to Helsinki. It was a 12hr flight. The seats were cramped the whole plane looked old and the sound quality of the in-flight entertainment was so bad that I gave up watching altogether. I got off the plane with backache and neckache. On top of that I was given all the wrong information about their pre-order catalogue. None of the stewardesses on-board or their ground staff seems to know the correct procedure.","","","Economy","","","2.0","3.0","3.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Anthony King","United Kingdom","2014-03-31","Used Flybe to visit a relative in Spain. Flow from Southampton to Alicante the trip went well but the return flight from Alicante to Southampton was 6 hours late. We were given no information at Alicante airport. When talking to other passengers they said we were not kept informed as to what was wrong with our flight. When going to collect my first food voucher the company which were issuing them closed the shutter in front of us I was able to get the second one. I do believe that your company needs to be more customer friendly.","","","Premium Economy","","","4.0","4.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","I Hutin","Argentina","2013-05-28","Stockholm-Helsinki-Madrid. The seat space and entertainment were ok. But staff were very polite and the service was excellent most of the crew could speak 3/4 languages. Very pleasant flights.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","C Farrah-Mills","United Kingdom","2014-03-26","Booked 2 flybe tickets from Newcastle to Gatwick for a Sunday at 2.15pm via lastminute.com - this was changed to 10.05am without us being told - we only found out when trying to book in on line (which we never did do as their site keeps crashing). 10.05 plane cancelled when we were at the departure gate - chaos followed no apology we eventually got the 6.05pm flight so a further 8 hours delay. My Mother whom I had taken to a family wedding is 89 and has health issues. Very poor treatment.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Hall","France","2014-03-11","I was on a delayed flight last week. We just managed to leave the airport before it closed and had to have special permission to land at Edinburgh due to the late hour. When we got on the plane 3 hours late tired and a bit cross but the flight staff were marvellous. They made sure we were well informed and was extremely understanding of people's frustration.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","T Zhang","Netherlands","2013-05-14","Return trip between AMS-HEL-HKG because of its cheap price although slightly discouraged by the bad on-time rating of the HEL-HKG leg. I was pleasantly surprised at how new their planes are and how comfortable the seats were. AMS-HEL we had the emergency exit seats which were very spacious and the service was fine food was quite nice for European flights. HEL-HKG had more leg room and seat pitch than the KLM flights that I used to take. The plane was very clean and staff was friendly. Food could be better but was quite edible. I didn't pay the ridiculous 20 euro per seat to choose seats in advance but in the end it turned out OK anyway lots of seats left at the time of check-in. Overall I would definitely take this flight over other flights operated by e.g. KLM or Lufthansa. I definitely recommend it. Also because Helsinki airport is very easy for transferring.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Christopher Whieldon","United Kingdom","2014-02-27","Recently travelled from Geneva to Manchester via Southampton. Found staff very helpful and friendly took off on time and arrived early no problems at check in had no problems whatsoever. Would use again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Sebastian Dominic","Hong Kong","2013-05-12","HEL-HKG in J-Class. A disappointing experience overall. Flight about 60% full in J-Class. Cabin looks dated and generally feels like something out of the early 90s. Definitely not at par with today's standard offerings in Business Class especially if you are used to travel on CX SQ and QR. The seat was uncomfortable to say the least. The food was mediocre and there was no dine-on-demand service. The crew seemed bothered and at times even amused when you pressed the call button and asked for pretty basic things like a refill. No amenity kit provided. When asked for a comb and a toothbrush the cabin crew again seemed more annoyed than helpful and after a 'quick checking' told me that there were none onboard. What more can you say?","","","Business Class","","4.0","2.0","2.0","3.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Stuart Ward","United Kingdom","2014-02-27","BHX-BHD 23/2/14. Not having flown for 4 years and reading the reviews I was apprehensive. But all my fears were groundless check in pain less boarding and arrival on time. Cabin crew good cockpit crew informative. The only downside was the aircraft which was a turbo prop so a bit noisy and seats a bit cramped. Question is would I use them if another airline provided on the same route using bigger aircraft?","","","Economy","","5.0","3.0","4.0","4.0","1.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Neil Holdsworth","United Kingdom","2013-05-07","LHR-TKU. Both legs had quick layovers in HEL but they worked fine. Because of the Schengen rules the distance from the connecting international (non Schengen) to domestic flights at Vantaa is quite significant but everything worked ok for me. The domestic flights are on the old finncomm planes and you need to get a bus to them on the other side of the tarmac but everything is very efficient and organised and hard to fault. Otherwise after 8 tortuous months of flying on low cost airlines flying Finnair was excellent. Friendly staff. Free coffee and water. Sandwich was quite tasty. You even get hot towels. Both international flights had extra legroom.. quick and easy check in (online) and you don't have to worry about any extra fees. Would not hesitate to fly with Finnair again if the price is ok.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","A Johansson","Sweden","2013-05-06","Hong Kong to Helsinki in business class on A340. Dinner service was very slow. It took more than an hour before service even started. There were not enough staff to serve drinks and food together and refill of drinks were not offered until dinner was over. Most airlines give you some toiletries in business class but there was nothing like that on this flight. The lavatories had soap but that was it. No lotion toothbrushes or any other essentials. Like many reviewers said plane was old and tarnished. Seats are not flat in business; and still the seats were the best part of this flight.","","","Business Class","","","3.0","1.0","1.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","James Choochot","United Kingdom","2014-02-26","MAN to EDI. Flight took off 15 mins late. No explanation. Straightforward flight. Trolley service offered for payment. Bussed to terminal on arrival. Before departure I asked to swap seats due to row 11 having no window. This was dealt with immediately and after discussion with the captain I was offered a seat swap with no qualms.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","E Atteveld","Netherlands","2013-05-04","Helsinki to Hong Kong. The plane was old seats were cramped worse than you expect on a long haul flight. This was clearly under par compared to other major airlines. On a positive note the short haul from Amsterdam to Helsinki was excellent but this was just a short haul flight.","","","Economy","","4.0","2.0","3.0","3.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Katrina Kozersky","United Kingdom","2014-02-19","We were due to fly out of Cardiff to Chambery on 15/2/2014. Flight took off on time flight time 2 hours. After 1.5 hours the pilot informed us that due to technical difficulties he had to turn back to the UK and land in Southampton. We did land albeit a rough one. Another plane was offered and we embarked and tried again to get to Chambery. No food was offered - a free drink on the flight. I had two young children which wasn't ideal. This flight wasn't uneventful either. We came into lane at Chambery when all of a sudden the planes nose started to climb. The captain said that due to high winds and ice we would try to land again in 5 minutes. I might try to find an alternative route home. Fly Maybe!","","","Economy","","","3.0","4.0","3.0","0.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Shannon Conroy","Australia","2013-05-01","SIN-HEL Seat 55A (2x4x2) on an A340. Plane was old and looked very tired. Seat was fair not as much room as others I have flown on. Supposedly 32 inch pitch on the Finnair A340 - maybe on their newer planes. Service was average one attendant was friendly and smiled - an older lady behaved as though she hated her job was outwardly rude. IFE was quite poor extremely old. Food was nice and beer was cold. Changed at HEL to another Finnair flight from HEL-CDG which was fantastic and overall a much nicer flight.","","","Economy","","6.0","3.0","3.0","4.0","2.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Mark McCullough","United Kingdom","2014-02-14","LGW-BHD January. Disappointed to use Bombardier prop rather than Embraer jet but same flight time. Standard no free catering. Comfortable flight. But I just felt FlyBe didn't care anymore as they are withdrawing from LGW routes in March.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","2.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Howe","Australia","2013-05-01","Singapore to Helsinki . Pleasant flight very comfortable seating. Staff were friendly. Good value I recommend it.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Ole Rizzo Jensen","Denmark","2013-04-21","CPH-HEL-PEK-HEL-CPH. Very efficient a bit reserved but friendly no fuss easy transfer in HEL. Comfortable A330 on long legs. Plane delayed one hour out of PEK due to heavy traffic that gave me only 25 minutes transfer in HEL. Made it and so did my baggage! Will definitely fly Finnair to Asia again and love the human scale of HEL airport!","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","M Studer","Switzerland","2014-02-13","Flew February 1st from Geneva to Inverness. I was very pleased to find that flyby had a route to and from Inverness flying out of Geneva. I realise the route is really for the folks from the north of Scotland to fly to Geneva but as I have family in the north this was a huge advantage. I hope they will repeat the flight next winer (and why not a summer one to attract the Swiss to the north and west of Scotland) as I will certainly be using it as will several of my friends. A good experience all around this time.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tim Short","Australia","2013-04-21","Amsterdam-Helsinki-Bangkok Business. Finnair get pretty mixed reviews so I was pleasantly surprised by my recent trip. The 2 hour flight Amsterdam-Helsinki was standard with the centre seat blocked but there were only 4 of us in Business so the service was attentive with very chatty crew. Lunch was hot and reasonably tasty and plenty of drinks. Helsinki airport was really busy but the lounge was peaceful if busy. A very limited range of food but enough and good showers. A330 to Bangkok was new looking and very clean. With only 5 people in Business I had plenty of choice of seats. The seat converted to a fully flat bed with decent sized pillows and nice thick duvet. Choice of TV and films wasn't huge but enough. The food was really good and tasty if simple. Again the cabin crew were very professional and friendly.","","","Business Class","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Michael Davies","United Kingdom","2014-02-07","Manchester to Belfast City and back. On a Q400 Dash 8. Online check in will charge you £6.50 if you want to select a specific seat otherwise its free if you leave it to them to select the seat for you. I see no reason to choose on such a short flight. Boarding efficient. Overhead luggage racks are a bit small compared to other planes. Leg room excellent but the seats are a little narrow. 40 minutes in the air. For the return I checked in using the self service machines. So simple to use. Departed 30 minutes late but made up a little time. Very efficient disembarking the doors were open about 30 seconds after engine stop. As I had hand luggage only I was in the taxi within 3-4 minutes. I have never had any problems with this airline.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","D Frank","Croatia","2013-04-18","Three of us bought tickets from Finnair. Our connecting flight was late about 10 minutes on arrival to Frankfurt leaving us only 50 minutes between flights. We rushed from one terminal to another passing security and passport control. We were at the gate about 2-3 minutes after closing while plane was still at the gate and connected by the tunnel. Of course they couldn't let us on board. We explained the situation later at the counter desk but we got reply that 45 minutes is enough and we had 50 between flights so they just cancelled our tickets including return tickets and asked 750 EUR to put us to the later flight that day only to get to Helsinki.","","","Economy","","","3.0","3.0","3.0","2.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Brown Ronald","United Kingdom","2014-01-20","Regularly fly SOU-AMS using codeshare with KLM. Business Class ticket does not get a different seat or any perks. Staff are condescending. Check-in at Southampton was a nightmare with only one desk open with two Customer Service desks working alongside (but not checking passengers in). The queue was the length of the terminal building as was the queue for the self-check in for baggage. Flying on a codeshare means you cannot check in online. No-one answers the Flybe telephones and if they did the charge is extortionate. They don't respond to emails either. No wonder passengers are voting with their feet and finding alternative methods for their journey.","","","Business Class","","3.0","2.0","3.0","2.0","0.0","","","1.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","David Bell","United Kingdom","2015-04-19","FHY 650 6th April 2015 return FHY649/650 13th April (via Birmingham). Nightmare airline. I am average height (1.75m) and I found the legroom extremely restricting. I understand the concept of adding seats to make the cost cheaper but this is ridiculous. Flew from Manchester to Izmir over 4 hours. You can get away with this sardine container for short haul but is inappropriate for longer flights. The plastic rear panels on 75% of the seats were split due to the pressure on one's knees that tells you something. Small quantities of tea coffee or water are complimentary but everything else is paid for and pricey too! I will never fly this airline again.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Turunen","United Kingdom","2013-03-22","LHR-HEL-HEL-LHR. Quite shocked at the decline in services with this airline. Flights were on time. Dismayed at time of booking asked to pay for seats yet no good seats available. When checking in online all front economy rows had available seats for free. Nothing is free any more with this airline. No newspapers of course no free alcoholic drinks anymore either. The crew seemed a little indifferent and resigned to half service. On way out no announcements from the captain which was odd. On return had to fight for my seat as the airline had moved me from my chosen seat on row 6 to row 18! Only after much arguing was I reinstated to row 5. Food was ok way out (a sandwich) but bizarre on way back - something called chicken curry salad - no sauce so very dry! Not impressed even at low fare.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","G Colburn","United Kingdom","2013-12-19","Belfast City-Manchester. Hassle free trip from checking in online to arriving in Manchester ten minutes early. Plane was oldish and seating is cramped however for a flight that only takes forty-five minutes this is bearable. Crew were polite and helpful although there were very few passengers not that I am complaining of course! Will fly with them again if the opportunity presents itself.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Andrew Mitchell","United Kingdom","2015-03-17","Freebird used as part of an RSD Travel package. Manchester to Istanbul on 25 Feb 2015 was on time which was just as well since legroom was the least I have come across with my knees against the back of the seat in front when I was sitting upright. (I am 5ft 11 inches tall). The seat back is designed with a recess where magazines are usually stored and magazines are in a small pocket behind the headrest. There was no space between myself and the folddown tray (I have a 34 inch waist). Food purchased was of usual expected basic standard. The homeward trip on 4 March from Antalya was in a newer aircraft and legroom was increased so that it was not a problem. The accents of the cabin crew made it difficult to understand over a poor loudspeaker system (feedback problems) and I would question the staff's level of English comprehension. The problem on this flight was that first UK landing point was Birmingham and once the Birmingham passengers had left the plane Manchester passengers asked to retrieve their hand luggage so that it could be seen that there was no unidentified luggage left. We were then told that we would have to get off to let the plane be cleaned and given no further information. On exiting the plane I asked the cabin staff where we should go and was told to go to the transit lounge. Upon leaving the aircraft we were handed a card which was a proxy for a boarding pass for the next leg of our flight. We had to follow the general arrivals route (no signs for any transit lounge) and then guess that upon reaching the general airport concourse should follow the route to departures At which point the boarding passes would not give clearance through the access turnstiles without airport staff intervention and bypassing the turnstiles. We then had to go through passport control and airport security where I commented on my surprise at our lack of information on what we should be doing only to be told that this happened every week with this flight. On boarding the aircraft we were then told to sit in any unoccupied seat. (The Birmingham passengers outbound for Istanbul having already boarded). We were 30 mins late in getting into Manchester where we again had to go through passport control and customs. The airline should properly inform passengers what is required of them in these transit situations and properly brief their staff. I would not recommend independent travellers to purchase flights with Freebird as it is currently run.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Roger Stone","Australia","2013-03-20","BKK-HEL-GVA-HEL-BKK in Business Class. Excellent flights in all respects especially the wonderful service food and wines and clean cabins. FAs extremely gracious and elegant and make a point of keeping eye contact. Helsinki Vantaa remarkably efficient for quick transfers and a major improvement over past years. Return GVA-HEL sector was operated by Flybe and apart from a tight squeeze in the small business cabin was also fine. I would rate my Finnair flights as 5-Star standard.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","K Alexander","United Kingdom","2013-12-12","Return trip Isle of Man/Manchester. Outbound flight arrived early and return flight only about 5 mins late due to being held at the holding point for the runway in Manchester for nearly 15mins because of traffic - not Flybe's fault. Cabin staff friendly and attentive. Only gripe is that on a Saturday there are only two flights to choose from - either 0700 or 2000 - would be good if they had one in between. Excellent business lounge at Manchester for frequent flyers.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","3.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Colin Thomas","United Kingdom","2015-03-09","My wife and I have just returned from Turkey flying with Freebird. I had read previous reviews and was expecting the worst but was pleasantly surprised. The A320 that we flew in was clean and comfortable. The legroom was better than that usually experienced with Ryanair and Easyjet. The plane seemed to be well maintained and the cabin staff were pleasant and attentive. Food and drink was comparable in quality and price with other budget airlines. The flight was as good as a four hour flight can be without inflight entertainment. I would certainly fly with them again and have no problem with recommending them to other travelers.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Kim Krister","Finland","2013-03-20","HEL-LPA-HEL. B752 is to be avoided even for 6hrs flight. Poor legroom old cabin and poor seat cushion results back ache. Catering poor. Crew ok and attentive for selling goods and refreshments. What they have improved now they don't aggressively demand passengers separate waste at table tray to make job easier for crew. Both flights were ahead of schedule luggage came in 30min which is also a slight improvement for Finnair flight.","","","Economy","","5.0","2.0","4.0","1.0","2.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","S Laukkanen","Finland","2013-03-20","Helsinki to Funchal Madeira and back. Aircraft seemed old and shabby. The crew very insistently coaxed us to change seats to get more leg room for my boyfriend yet in the new seats the leg room wasn't any better and we had to sit on either side of the aisle. Cold condensation water fell on me several times during the flight very unpleasant. On the return flight my shoes were ruined because of a used bubble gum that stuck to them apparently from under another seat. I have found the customer service very disappointing.","","","Economy","","","2.0","2.0","3.0","3.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Nick Palfrey","United Kingdom","2013-12-11","Aberdeen to Exeter via Manchester. Excellent service my flights were on time and on modern Embraer and Dash-8. Cabin crew attentive for a 55 min trip and the ground handling was fine. A low cost easy to use carrier in my opinion.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Keith Venn","United Kingdom","2015-03-04","Used this airline as part of a package deal to Izmir Turkey. The outbound flight was typical for a charter airline but the inbound flight was poor with a number of safety concerns. The seat in front was reclined as soon as the fasten seat belts sign had been switched off. Usual problem of hitting my knees. Tried to recline my seat but the passenger behind objected. Left with a small space for the 4-hour flight. This is bad enough but at no time during pre-landing checks was the passenger asked to move his seat forward. There were four passes of cabin staff that failed to spot this. Also the arm rest was broken on the outside seat so it would have been almost impossible to make a quick exit. At no time was anything other than the statement ""fasten seatbelts"" made before landing. No mention of electronic devices seat position etc. I accept this is a charter airline but safety should not be compromised.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Simon Rickman","United Kingdom","2013-12-06","Southampton - Amsterdam - Southampton. Love SOU airport park the car and a 2 minute walk to the terminal had checked-in online so straight through immigration / security to the lounge area. Flight left on time Dash 8 comfortable and service as you would expect from a low cost carrier. Arrived on time into AMS bus transfer to terminal all very quick. Flight back was good spoilt only by a rattly interior on the Dash 8  which was quite annoying after an hour. Apart from that landed on time quick from aircraft to car park as always at Southampton. Why use Heathrow when you can use this great airport.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","F Crinall","United Kingdom","2014-12-18","Recently flew to Antalya with Freebird and returned to Gatwick a week later. Having read some of the reviews before travelling I was unsure what to expect. There was limited leg room but no worse than other charter airlines I have flown with. The information provided during flight was adequate and understandable. Tea coffee or water were provided free of charge. We didn't purchase any food so cannot comment on this. On the return journey my husband was taken ill shortly after take off and the cabin crew could not have been more helpful. They remained very attentive during the entire flight especially the two female crew at the rear of the cabin. Both flights were on time and otherwise uneventful.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Y Dilan","Australia","2013-03-15","HKG-HEL-VIE-HEL-SIN. Outbound HKG-HEL sector was an old A340 (OH-LQG). This aircraft is best avoided but there is no way of finding out in advance. IFE broke down but was given a Finnair shop voucher. Flight smooth cabin clean quiet and seat comfortable. HEL-VIE-HEL on A319's. HEL-SIN was a much newer A340 (OH-LQD). All flights on time. Service good. Planes clean. For price QF-AY (both oneworld) is recommended over middle eastern carriers. Very smooth transfer through Helsinki which is another plus point.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","T Newsham","United Kingdom","2013-12-06","We booked Flybe flights from Exeter to Leeds/Bradford for last Christmas Flybe changed the flight times after we booked almost as often as I change clothes and then cancelled the whole route. We were placed on the Southampton to Leeds/Bradford route ok similar distance from home so we allowed them to keep the booking. Big mistake as only a short time before we flew Flybe decided to shut down our return date flight? This obviously caused a lot of problems and we eventually went up by train! Latest fiasco is our booking for next August on the exact same route Southampton to Leeds/Bradford which we booked months ago and yesterday they cancelled the route? You even have to phone them at 10p per minute to get your explanation? I seriously don't know how this ""airline"" if you can call it that still operates and I have to say we will never ever bother booking with them again. On the one time we have actually managed to fly Flybe they were very late returning due to the fact that they couldn't count the number of passengers on board the half empty aircraft seriously one passenger got through Flybe's entire security with a ticket for the next day and was sat on the aircraft and they let him stay? Avoid at all costs as Flybe are also way to expensive for what you get.","","","Economy","","","0.0","1.0","3.0","0.0","","","1.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Jeanette Lowe","United Kingdom","2014-12-04","To Izmir. My husband is 6. 2"" tall and I am 5.10"". We could not believe it when we sat down my husband could not get his legs in the seat space he had to spend the whole journey out with knees in the aisle. Coming back yesterday we made sure our cases went on the bus last so we could grab them quick on arrival and head the queue to get an exit seat which we did and it was much more comfortable. We didn't eat anything so can't comment on that. Would never travel with them again. We have done lots of travelling and it is the leaat leg room we have had. The flight was on time both ways.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tapani Utunen","Finland","2013-03-14","HEL-DEL-HEL on A330-300 in March 2013. Finnair has improved: both flights ahead of schedule tasty and filling meals with an Indian vegetarian meal option both ways good selection of IFE for a short flight (5 hrs 50 mins) on the way to Delhi and the fact that the plane leaves 10.45am on the way back to Helsinki (7 hrs) instead of midnight makes a big difference. Moreover the new Delhi Int'l Airport was pleasant and hassle- free both ways which added to the positive experience.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","D Huntingford","United Kingdom","2014-11-03","Flew to Turkey return with Freebird never again. They get away with the minimum seat depth by having a cut out in the seat in front. I am average height and build but my knees were tight up against the seat in front even though I sat right back in my very upright seat. Extremely uncomfortable. Fancy something to eat or drink? Don't bother both are revolting unless you buy water as there is no free water.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2013-03-13","AGP-HEL. Plane was an old Boeing 757. Very small seat pitch. I paid 8 euro extra for an exit seat but behind me was a tall man which made it very uncomfortable for me. Cabin crew indifferent. Two of five flight attendants very nice and friendly chatting with passengers one male and one female FA very unfriendly. Catering poor just a tiny chicken sandwich without any taste. Not free newspapers like a low cost carrier. Very different flight as flight from Helsinki to Malaga couple of days earlier.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2013-03-13","HEL-AGP. Very nice night flight. Superb cabin crew. Flight attendants very friendly and smiling. Tasty tapas plate offered. No free newspapers anymore.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Gavin Morrison","United Kingdom","2013-12-05","Flew GLA to Kirkwall return with Loganair operated by Flybe. SAAB aircraft comfortable and enjoyable to fly on. Cabin crew friendly and both flights on time. I was disappointed by the inflight service. 80mls of water apple or orange juice and a caramel wafer! For 180 quid rtn I would expect an alcoholic drink and a sandwich at least. Otherwise the experience was great.","","","Economy","","10.0","5.0","5.0","1.0","0.0","","","2.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","James Denholm","United Kingdom","2013-12-04","As a weekly user I am dismayed at rising prices and the withdrawal of some flights. I note remaining flight prices increase. I regularly use Southampton to Manchester. Yes we may arrive 5 mins early but get parked up at some far off location then we get bussed to terminal to find Menzies ground handling have no staff to open arrival gate the whole experience is cattle class. Come on Flybe look after your customers. The southbound flights ex Manchester are prone to delay yes technical problems what are these problems? As I watch a flustered crew to arrive us to fly us south or if at MAN no marshal to despatch aircraft once boarded. One just cannot do any business around the schedule as too many things work against you. In essence focus on customer service or you will not have any customers. I am looking at other ways to go from south to Manchester. It was good at the beginning but now is a part of the week I dread. Flybe please listen to your customers.","","","Economy","","2.0","1.0","3.0","3.0","0.0","","","1.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","I Cornerstone","United Kingdom","2014-10-31","I was unfortunate enough to use this Airline as part of a package deal to Turkey. The seats were in a poor state of repair and loose. I am sure that there was no cushioning material in either of the seats that I sat in. The leg room was absolutely appalling with my knees poking into the seat in front and I am only 5' 7""! The food was expensive and of poor quality plastic chicken and the Tuna Sandwich was no better. The Cabin staff spoke in heavy accented English which was difficult to understand. Freebird claim to be a young airline but you still can't use a credit card on board.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","C Wilson","United Kingdom","2013-03-04","RVN-HEL-LHR. Checking in at RVN was told that we would have to wait as there was a problem. Inbound flight from HEL was delayed meaning a 45 min connection to LHR wouldn't be possible. Finnair simply rebooked us on a later BA flight meaning a 60min extra in HEL. No fuss no problem dealt with Finnish efficiency. The 60 min flight was good with a drinks service.","","","Economy","","8.0","5.0","3.0","4.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","C Wilson","United Kingdom","2013-03-04","LHR-HEL early flight no problems liked the fact on arrival at HEL baggage was on the belt waiting to be collected. Only downside I would have thought a hot breakfast would have been provided on an 07.30 departure.","","","Economy","","7.0","5.0","4.0","3.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Deborah Whalen","United Kingdom","2013-11-27","Dreadful service and customer care following a very delayed flight Newcastle to Jersey - this was made even worse that it was originally sold as a direct flight and changed with no explanation as being via Southampton. Long delay due to ""technical problems"" which were announced 15 minutes prior to planned take off causing the connection via Southampton to be missed. Flybe staff have proved universally unhelpful in dealing with the complaints and consideration for compensation since. Avoid this airline.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","3.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","J Spencer","United Kingdom","2014-04-10","I flew from Manchester to Antalya on 2nd April 2014 and returned a week later. Not having previously heard of the airline and being 6'4"" tall with commensurate leg length I decided to read the reviews and found them to be rather depressing on the whole. I tried to reserve a seat with additional leg length but was unable to do so due to company policy. My concerns (mainly caused by the reviews) were not realised as I requested and was provided with suitable seating on both the outward and return journeys. All staff were extremely pleasant and courteous. Free soft drinks and a sandwich was provided. The plane appeared to be fairly new with leather seating so all I would say to those like me who read the reviews before making their first journey with the airline is to accept this as a fair and balanced report and ignore the more sensationalist reviews that I read prior to departure.","","","Economy","","7.0","5.0","4.0","3.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Linda Barnes","United Kingdom","2013-11-18","Absolute rubbish airline! Son had a weekend ticket due from Southampton to Leeds Bradford flight cancelled just as they were due to board having had to travel from Middleborough to collect him had to then go to Manchester took me 4 hours with no explanation. Then today take him back to Leeds Bradford airport for the 20.30 flight back to Southampton delayed till 11.30 then only flight diverted to Bournemouth with a 45 minute coach journey to Southampton! Just brought him back and will put him on the train tomorrow no more FLYBE.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Helen Calow","United Kingdom","2014-03-30","I flew to Antalya and back with Freebird in March 2014. Having read bad reviews I was expecting the worst. However I was very pleasantly surprised. The legroom was adequate for all except exceptionally tall people. Drinks and a very edible cheese and tomato roll were provided for no additional payment. We were kept well informed of our progress throughout the flight and the cabin staff spoke good English and could not have been more pleasant or helpful. Altogether it was a more pleasant experience than I have experienced with some better known airlines. I would certainly fly with Freebird again.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","R Marsh","Switzerland","2013-02-14","Manchester-Helsinki-Ivalo first leg on flybe operated Embraers which were clean. Plane half empty on way back. Drinks selection and sandwich provided free of charge. Second leg on busy A321 with many tourists heading to Ivalo. Crew were pleasant. Overall a good experience.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Mcallister","United Kingdom","2013-11-18","Flight from Leeds to Belfast delayed by four hours due to a technical fault! It was supposed to be a 13.05 flight one passenger informed me that they had had an e-mail some weeks before asking if they would go on the 17.00 flight as there would be no 13.00 flight on this day. This seems a little strange one flight which may have taken all us 13.05 passengers and the 17.00. Not good enough four hour delay especially for children and those with deadlines.","","","Economy","","","4.0","4.0","3.0","0.0","","","2.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","James Drennan","United Kingdom","2014-03-18","Birmingham to Antalya return 5 and 12 March 2014. I can only repeat what others have said. Leg room minimal I took my shoes off as usual on a plus 2 hour flight and couldn't reach them again until the other seats were vacated. The cabin crew were good but the food was abysmal just a free cheese and something bap plus a free cold drink with coffee to follow. Couldn't understand the info from the flight deck. Only good thing the flight was on time.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","E Daniels","Australia","2013-02-13","Round trip Dec/Jan HKG-HEL-LHR. Late departure form HKG due to no plane but we had a flight crew waiting for it as well left late have to say we made up some time. Would have to say that the transfer through Helsinki would have to be the easiest and quickest l have come across as my onward connection was tight due to the late arrival having said all that l was quietly please with the end result. l would fly again with Finnair as l have found that this way to Europe is quicker.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","M Ellis","United Kingdom","2013-11-12","East Midlands to Glasgow on day of the recent storm. The flight was on time and comfortable. All staff were very pleasant. No complaints at all.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","C Bartlett","United Kingdom","2014-02-20","Just flown Glasgow to Antalya. Flight back went via Bristol which we were not previously notified by travel agent. Seats were the tightest I have ever experienced and I have flown all over the world. Food offered was very limited and very expensive. Was planning on taking friends but I would choose scheduled airline in future. Would not recommend this airline.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Connolly","Australia","2013-02-12","Flew return to Amsterdam. Received free upgrade to business on return flight. Both flights were great and the upgrade a huge surprise to us. Excellent staff service and food as good as any other airline. Connecting flight with Qantas was huge disappointment in comparison. Would highly recommend Finnair - only regret is sleeping during the business flight and not stopping overnight in Helsinki.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Roger Stone","Australia","2013-11-06","FLYBE codeshare with Finnair. From Helsinki to Norrkoping and return and a recommended way of getting into Norrkoping if for some odd reason you have to get there. Enjoyable flights - probably due to the very good crew members on Flybe up in this part of the world although beware that all drinks and food are charged for including water. Flights were more or less on-time in clean ATR aircraft where boarding is from the rear of the aircraft - also where the best seats are located. Use of the Finnair lounge in Helsinki is an excellent attraction. The return flights arrived into Helsinki Vantaa close to midnight and I was surprised to see so many Flybe and Finnair flights arriving and departing at this time including into northern Finland. Such an arrangement and scheduling means that if you need to stay overnight at the (good) airport hotel then midnight arrivals and departures are commonplace and well catered for.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","5.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Hans Angreus","Sweden","2014-02-10","I'm quite surprised about previous comments on leg room. I am a mere 1 meter 78 cms and I flew from Gothenburg to Antalya last week in an Airbus 320 with 30 rows. My back was firmly at the backrest while my knees was equally as firm against the forward backrest causing complains from that passenger feeling my knees in her back. Despite other service being ok I will never use Freebird again as long as current leg room is not improved. The rest of the Scandinavian party had the same complaint.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","R Howe","Australia","2013-02-12","Geneva - Helsinki - Singapore. All flights on time and transfer easy at Helsinki. Planes fairly new and seats industry standard economy seats. Service efficient no frills. Meal ok. If you wanted a drink after the meal service get out of your seat and go to the self service galley. Finnair is not a full service airline but was good value.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Philip Jeyes","United Kingdom","2013-11-06","Birmingham - Hannover. I don't know what people want from a low-cost airline but I've never had any problems with the booking check-in and general travel experiences. The online booking is straightforward with no hidden extras the automated check-in is straightforward (only once has it not 'recognised' me and I've simlpy gone to a clerk and completed it there hassle-free) boarding flight and disembarkment has never been a concern and the staff I have encountered have always been friendly and helpful.","","","Premium Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Jill Johnson","United Kingdom","2013-12-17","Leg room abysmal. Food very expensive. Very uncomfortable flight from Gatwick to Antalya on 27th November 2013. In the middle seat of three it was dire.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","M Hallworth","United Kingdom","2013-11-01","I fly regularly from Manchester to Aberdeen usually the outbound 1st flight of the morning on Tuesday is good apart from if it's been cold i.e. in winter we then wait for 20 mins whilst the plane is de-iced happens every time. Why don't they figure this out and do it earlier. The return flights are quite often delayed especially the 19.39 flight from Aberdeen it can be hours late with little or no or conflicting reasons why so annoying to week in week out hear how sorry flybe are for the delay I don't care just sort it! I changed to an earlier flight and that now appears to be afflicted with the late bug. I will change as soon as there is a different time option. Not good they mess up my work life balance and cost me money.","","","Premium Economy","","","3.0","3.0","2.0","0.0","","","1.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Tony Boyle","United Kingdom","2013-10-29","Just arrived in Edinburgh from Antalya cramped space with no legroom at all £2.80 for a can of coke is just taking it too far I spent £40 in drinks for three people! It was on time but the plane was old with very noisy toilets mind you In fairness the staff do their best no complaints there.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tarun Thakkar","Switzerland","2013-01-28","ZRH-HEL-PEK. First time long-haul with AY. Food on the short-haul flights were very good. The long- haul flights were quite disappointing. Return flight had no meal selection. I was disappointed that no pre- meal drinks were offered. The flight was long enough to offer this. Chinese Cabin Crew were quite unfriendly on both flights.","","","Economy","","5.0","4.0","3.0","2.0","5.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Vieira Manuel","United Kingdom","2013-10-29","Used Flybe today coming from Manchester to Aberdeen but try avoid if there are BMI regional flights. This airline is the worst in the UK. My company booked my flight and the return prices can cost the same as a flight to the USA. No drinks offered or anything. Today apparently my fare didn't include check in bag so they made me pay 40 pounds for a small 8 kg bag because it didn't fit in the cabin as hand luggage! Try to avoid if you can!","","","Economy","","2.0","2.0","3.0","1.0","0.0","","","1.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Pam Hendicott","United Kingdom","2013-10-13","On entering the aircraft for a flight from Gatwick to Antalya we noticed it had not been well cleaned there were papers and empty plastic bottles on the floor and under seats. This didn't inspire confidence. There were few meal options left and 2 of the meal trays were not as shown in the brochure. We didn't hear from the captain at all (his English not up to it?) but the cabin crew were friendly and efficient. No inflight entertainment (but it didn't matter to me). Not enough leg room for my friend who was 5' 8"". She had to sit diagonally.","","","Economy","","5.0","3.0","4.0","2.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","L Roestad","Norway","2013-01-24","Leisure flight from Oslo to Varadero (round-trip). Quite new A330-300. Hard not very comfortable seats. Maximum 30"" pitch. (seat row 29 mid cabin). Service polite but very distant. I saw no crew members actually chatting with pax. Meals a big disappointment. No salad on main meal one cold roll small hamburger with pasta + chocolate cake. Snack before landing: meatballs. All drinks for sale which is ok on a leisure flight. Headsets for sale on outbound flight they had forgotten the headsets.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Matthew McGimpsey","United Kingdom","2013-10-25","I fly Flybe weekly on their Belfast to London route for business. 90% of flights are on time on a very comfortable Embraer E-195 aircraft. Staff usually friendly and fun food is fine for a snack. Very occasionally on less busy flights they swap aircraft and instead use a Dash 8 prop plane. This adds about 30 minutes to the journey and is rather cramped. This is rare however. Nothing really to fault Flybe with and will miss them when they leave Gatwick leaving the diabolical Aer Lingus the only carrier covering the route.","","","Premium Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","David Blower","United Kingdom","2013-10-09","Flew to Antalya for a holiday. Reduced leg room but quite a smooth flight. One criticism is the inflight magazine advertises bags of peanuts. 40g at 2 Euros the bags that arrive are 25g so felt a bit diddled!","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Graham Madhu","United States","2013-01-22","My trip from New York to New Delhi was good. On January 15 I missed my flight due to very heavy fog. I waited by the counter for over an hour before a representative appeared. After I explained my circumstances he was of little help. Told the next 2 flights were fully booked and that my only recourse was to buy another ticket. My husband and I have travelled domestically and internationally and experienced problems. In every case except this one the airlines involved bent over backwards to help us overcome any obstacles facing us. I am very disappointed in the lack of help from the Finnair representative in New Delhi. I had to buy a ticket on another airline.","","","Economy","","","3.0","1.0","4.0","4.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","D Grosvenor","Australia","2013-01-22","Just returned to Australia after flights booked through Finnair. Overall not really impressed with the service. A change in our itinerary was our first upset-we never really got an explanation as to why. On our outward flight we sat on the plane for an hour whilst baggage was being loaded. The aircon wasn't functioning so we sat sweating for an hour. Cabin service was quite poor just above a budget airline standard. We asked if we might have a drink and were brushed off and remained thirsty. During long legs the flight attendants were rarely seen outside of meal service. Overall not an airline I would rush to travel with again.","","","Economy","","5.0","3.0","2.0","3.0","4.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Helen Charge","United Kingdom","2013-10-20","Recently flew from Southampton to Alicante with Flybe for the first time. Excellent service when we arrived late at check in. They whisked us through without a problem. Lovely friendly staff on the flight. No complaints whatsoever.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","K Wood","United Kingdom","2013-10-02","Flight FHY608 18/09/2013 to Antalya Turkey. Must be the aircraft with the least leg room we have ever experienced. Impossible to pick anything up if you dropped it! Very bad experience and will not fly with them again. They did leave and arrive on time though.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","G Nick","United Kingdom","2013-10-07","Today left 3.5 hrs late and was told two different stories why. Whenever they have a less than half full flight they cancel or shift it to later with a poor excuse. Today I checked in and tagged my own baggage! Will shortly be carrying my own bags to my destination. Will actively now seek alternate carrier.","","","Economy","","1.0","3.0","3.0","0.0","0.0","","","1.0","0"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Sheila G Feeney","United Kingdom","2013-08-06","6th August 2013 from Bodrum to Gatwick. Having read earlier reviews I was dreading it. Well the staff were polite helpful and professional. The seating was standard for a charter flight and as comfortable as any other I've travelled with. The food hot chicken and rice was better than most and very tasty. I will most certainly use them again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","R Lundell","Sweden","2013-01-16","GOT-HKG return economy. First leg GOT-HEL flight on time. Second flight HEL-HKG 2hr delay because of de-icing the plane. Because of that we missed our connecting flight in HKG. Ground staff in HKG told us all onward flights were full but they managed to find space for 12-15 pax from our flight on the next connection. Food OK. Legroom was no problem and I am 6 ft 2. Return trip was no problem. Little bit delayed in HKG but landed in HEL on time.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Stephan Petite","Belgium","2013-07-24","BRU to AYT on a pretty old Airbus 321. Cabin crew were friendly food below average. The flight was ok and on time but we couldn't understand the information given by the pilots. It was in very poor English. We decided not to use Freebird again on our next vacation. There are better airlines for the same fare.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","T Pittet","Switzerland","2013-01-14","SIN-HEL AY082 on 5 January. Horrible flight almost 4 hours delay no food after take off poor seats old plane seemed like flying in the 90's. The screen for the inflight entertainment looked like a toy. Breakfast served 10 hours after take off was really bad. Due to the delay we missed our connecting flight in Helsinki and had to wait 8 hours at the airport with just a 17 euros voucher.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Peart","Finland","2013-01-14","Helsinki-Beijing on the old A340 with grubby stained seats terrible leg room outdated entertainment system average food and only one toilet at the back of the aircraft. Check-in staff in Helsinki not aware of China's policy of 24 hour visa free transit had to get two different people to phone senior management before I was able to check in. Self check-in counters in Helsinki are a hindrance and don't save any time.","","","Economy","","2.0","2.0","3.0","3.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","G Thirlby","United Kingdom","2013-10-01","Having never flown Flybe before I was interested in what they had to offer. I flew Southampton - Guernsey return. The Flybe automated check-in at Southampton was quick simple and straight forward to use with a member of staff on hand to help. The flight was a 30 minute duration so had no problems with comfort legroom was ample and the aircraft clean. The cabin staff were pleasant. On my experience of these two flights I would fly them again.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Fiona Robson","","2005-10-01","We travelled from Bristol to Dalaman with FreeBird in Sept 05 for the first time and were very impressed by the service. Good seats & better leg room than other charter flight companies and efficient & friendly staff. Faster flight times than we had encountered before & they departed on time. Meals were adequate with free soft drinks. No entertainment was not a problem and on both legs of the flight we commented that they do not use the tannoy system to announce too much drivel that we always find on other charter flight. This was especially welcome on a 6am flight back to the UK when you are not being constantly woken by different announcements through out the flight thus enabling people to sleep. Will use again in the future in preference to other charter flights.","","","","","","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Kerry Owens","Canada","2013-09-30","I recently used Flybe to go from Manchester to Belfast Belfast to Edinburgh return and the Belfast to Manchester. After reading many dreadful reviews I was not looking forward to flying with them. What a pleasant surprise - all 4 flights I was on were on time crew friendly and fun aircraft clean and comfortable for the short flights and overall a great experience and more than reasonably priced. Highly recommend them and would not think twice about using them again in the future.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Nick Bryan","","2005-06-07","I have travelled with some of the big airlines before and I have to say Freebird Airlines were about the best. I travelled with them from Gatwick to Antalya and back over christmas and was very impressed the 4 hours simply ""flew"" by. The food was very good seat comfort was great and legroom was also very good. I found the staff helpful and attentive. No entertainment on board but then I dont mind there is so much to see out of the window. I would fly with them again given half the chance. The only thing I hope is that they keep flying the last time I was able to rave about an airline (Duo) they went bust shortly after.","","","","","","","","","","","","","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Marcus Nyberg","Sweden","2013-01-07","Stockholm - Helsinki - Bangkok return. A few problems with one plane that had to be swapped and another plane that had a technical problems on the way out. Barely made our connecting flight with another airline from Bangkok. Flight back was slightly delayed due to strong headwind but once again we just managed to catch our connecting flight. Seats on this new A330 were very comfortable. The service was OK with average food. We found it a bit cheap to not serve a free beer on the second meal and it as also a bit to long between the meals on the 11.5 hour flight. The inflight entertainment could also be a bit better.","","","Economy","","6.0","4.0","3.0","2.0","3.0","","","3.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","John Dienn","","2005-05-10","We found this airline to be very good on leg room with friendly crew. Meal was very tasty served with hot rolls and a soft drink followed by tea or coffee. There was one alcoholic drink service on the flight but they are more than willing to sell more if required. No entertainment but that is no problem and as mentioned by other users the seats are comfortable. Will use again in july.","","","","","","","","","","","","","0"
"finnair","/airline-reviews/finnair","Finnair customer review","T Chan","United Kingdom","2013-01-07","London to Bangkok (return/round trip) both via Helsinki. Very happy with Finnair overall. Cabin crew on all sectors competent and friendly with good attention to detail. The shorter LHR-HEL flights were fine but nothing special. Business class seat was reasonably comfortable (in the 2-2-2 configuration) and the food was actually very good! The AVOD choices do need to be improved but there was enough to keep me entertained. Finnair is also going in the right direction with a smaller ""environmentally friendly"" amenities pack although you could ask the crew for items not contained in the pack. Helsinki airport transfer was very quick and easy. I would use Finnair again.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Mark Kelly","United Kingdom","2013-09-22","I fly from Manchester or East Mids return to Belfast every Friday and Sunday using either FlyBe or EZY. Generally one leg is with FlyBe and some times both. I've done this for 7 years and in the last 12 months I cannot remember the last on time FlyBe flight I've had. Flights delayed shockingly poor or non existent customer services. No announcements or expectations set. Woolly or nonsense apologies / explanations from the flight crew. The whole operation from staff attire attitude shoddy customer services and untidy cabins paints a sorry picture. Deteriorating service from what used to be a quality airline where I didn't mind paying the extra once upon a time.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Mike Jacques","United Kingdom","2013-09-22","Flew Newcastle to Belfast. No problems whatsoever with an on time departure and early arrival. The flight attendants as always on FlyBe were friendly and very attentive. Faultless throughout.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"free-bird","/airline-reviews/free-bird","Freebird Airlines customer review","Bob Ellis","","2005-04-24","Turkish airline operating on the Manchester - Dalaman route. My recent flights were to Dalaman return. I found both flights to be very good quality from check in at Manchester to return back. The Turkish crew were polite and offered excellent service during the 4 hour flights providing one paid alcoholic drinks service and two free soft drinks service. The meals were plain but good quality but served and removed quickly not left on you laps for hours as in other charter airlines. There was no entertainment provided but this was made up for by comfortable seats and more than adequate leg room for us taller passengers.","","","","","","","","","","","","","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Claes N Andersson","Sweden","2012-12-19","Round Trip OSL-BKK-GOT via HEL and HKK. Finnair New Airbus must have the worst economy seats ever fitted in an airplane impossible to sit right. The food served in economy was inedible both to and from Bangkok breakfast was served on Cathay flight from Hong Kong to Bangkok. In order to select a normal seat in economy Finnair charges €56 it is not fair with a non budget airline they only serve one alcoholic beverage with the first meal. I was offered beer or wine with my breakfast at 10 o'clock in the morning leaving Bangkok. Staff are friendly and service minded. Finnair has turned from a really good airline to a high priced budget carrier.","","","Economy","","3.0","1.0","4.0","1.0","3.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Hunt","United Kingdom","2013-09-22","Flew Birmingham to Jersey. 45 min delay going out but were not told about this delay. They had all the passengers at the gate waiting to board the info. board said boarding in 5 mins. This went on for over 30 mins. On return trip from Jersey 5 mins before we were due to board info board informed us that the flight was delayed by over an hour. Emailed CEO next day who gave a prompt reply but it was the usual spiel ""technical difficulties"" had caused the delays. Spent more time in airports than actually in the air.","","","Economy","","","4.0","4.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Paul Gilbert","Canada","2012-12-13","Toronto to Ekaterinburg (via Helsinki) and St Petersburg to Toronto (via Helsinki) return. I have been flying Finnair to Russia for many years based on their excellent connections and inflight service. In an age where inflight service by the major carriers is a constant complaint among air travellers Finnair is a breath of fresh air. Their flight attendants are friendly and helpful. I ordered a vegetarian meal and was impressed with the quality of the food. I also like Helsinki airport for its modern efficiency and amenities.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Willmer","United Kingdom","2013-09-22","Flew from IOM to Palma Majorca return this was a charter Bombadier Q400 aircraft cabin crew were very good both outward and inward journey. However on the inward journey cabin stewardess said the were not allowed to bring equipment for credit card transactions even though they had requested it but were refused. This resulted in people only buying drinks food etc in Sterling which caused great inconvenience. I was not impressed with this type of aircraft being used for this length of journey.","","","Economy","","3.0","1.0","4.0","1.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","H Sotkasiira","Finland","2012-12-12","HEL-SIN Airbus A340-300. Flight on-time crew attentive and smiling! The first meal served was produced by LSG in Germany and was definitely better than average meals Finnair is serving. Warm breakfast not very tasty but definitely a must on a long-haul flights. IFE-system worked well but choice of movies is not very wide. Seats are comfortable but a leg rest would be very nice on long-haul flights.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Narkhede Abhishek","United Kingdom","2012-12-07","Business Class from London to New Delhi via Helsinki twice in last 6 months. Check in transfer at Helsinki and baggage collection was fast since it was business class. Standard seats from LHR to HEL with the middle seat vacant. Fully flat seat from HEL to DEL (Airbus A330). Business lounge at Helsinki is very spacious. I must say the cost and staff service was good but the real problem was with the food and entertainment. In business class you expect better quality food. Though I had pre-ordered vegetarian food it was not up to the mark. I think rather than quality they give more stress on quantity. Also for entertainment only some boring old movies were available.","","","Business Class","","6.0","3.0","4.0","2.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Simon Lewis","United Kingdom","2013-09-16","Birmingham to Amsterdam. Cancelled - Aircraft went ""tech"" it happens. It's what happens next that defines the airline. My flight should have left at 07.05. It's now 10.56 and I've just had my flight rescheduling arrangements agreed. One desk for an entire flight meant that I was queuing for 80 minutes to get an alternative route arranged. Meanwhile the alternative KLM flight has been called and gone. FlyBe have a passenger charter that claims their staff will inform you of the various options available to you to fill in your time. I actually had to go to the information desk and ask them for information and the best I got was ""the business centre might have an WiFi I can log in to"" Complacent incompetence and no cheaper than a charter"" less FlyBe more WhyBe?","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Debra Harrison","Australia","2012-11-26","Delays outbound on my latest trip and now I am sitting in Helsinki with another a 10.35pm flight has now been rescheduled for 2.30am. Planes on the way out were dirty and you had to ask for toilet paper. Inflight entertainment systems did not work and flight attendants hung on to water as if it was rationed. The terminal is full of families the delay has produced a couple of blankets 3 security guards and 8 euros a passenger. We have of course missed our connection in Hong Kong so there will be more problems to come. Attendants are short with some of the passengers and seem to care little for the situation.","","","Economy","","","2.0","1.0","1.0","1.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K Alexander","United Kingdom","2013-09-12","Flew IOM-MAN and return. Flights on both legs on time. Rather too many announcements on a 30 min flight and I do wish they would stop pushing the fragrance/small gift scenario - virtually nobody bothers with it on a such a short flight. I have experienced problems with Flybe in the past but recently they have been just fine.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Jonathan Shan","Singapore","2012-11-26","After reading the review I was quite sceptical about taking Finnair but due to the low cost I booked it anyway. I check in with zero expectation and I was pleasantly surprised. The inflight entertainment from SIN-HEL worked fine with some new movies. The food was typical airplane food. The service was generally good. The transit in Helsinki was a breeze and I was off to Paris. The service on the HEL-CDG sector was very good however in terms of meal they only serve a sandwich and non alcoholic drinks. All in all if I would continue to receive such services I would continue flying Finnair.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","L Kristiansen","United Kingdom","2013-09-11","I took the 16.45 flight from Southampton to Edinburgh at a full fare of a little short of £300 (one-way). Hardly low-cost. Arrived at the airport after having checked in online I attempted to drop my bag off when an employee came up to me and said the flight was over booked and would I mind standing behind a queue and get rebooked. I refused as I had a boarding pass. This flight was not overbooked the company had changed the aircraft from an Embraer to a Dash. Cost cutting gone mad. No ice on flights no spoons to eat porridge no staff at the laughingly referred to Executive Lounges which are tatty and dirty due to no staff. The lounge at Southampton (situated just near the gents toilet I only wish I was joking) resembles a Waiting room with a few bottles of cheap plonk thrown in and there is never any seats free in Southampton. Today I spent 10 minutes cleaning up the lounge in Edinburgh airport. Broken coffee machines (at least a week as it was broken last Tuesday) and a jar of Nescafe to satisfy people who have paid hundreds of pounds to go premium economy. I have planes cancelled on me at the last minute only to have the later flight half full. The costs cuts are directly impacting the customer and if FlyBe thinks all of these things pass unnoticed they are extremely naive. High costs with poor service explains why people are choosing alternatives if they can. At least with Ryanair you get the low prices to match the service.","","","Premium Economy","","","4.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Michael Sewell","Belgium","2012-11-13","I recently flew BRU-HEL-ICN (Seoul) and was very satisfied. Transfer in Helsinki was a breeze and with good cafes shops and completely free wi-fi the time passed quickly. The 9 hour flight to Seoul was packed but fine - staff were friendly and attentive food was great and they brought water round regularly during the night. The choice of films was fairly limited but this is only a minor grumble. Will certainly use them again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Anderson","United Kingdom","2013-09-05","Newquay to Gatwick. Check-in lack of smiles the two staff members looked bored. Cabin crew friendly and efficient. No credit card machine or ice and lemons loaded on this flight. It would have been have nice to have had ice and lemon in a gin and tonic that cost over £5.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","H Krishnan","Spain","2012-11-06","HEL-ICN-HEL: Traveled Finnair for the first time and was pleasantly surprised. As advertised their quick connections in HEL and short flight times to North-East Asia made for a comfortable journey. Food quality was not fantastic but was decent enough on the whole while service was attentive and friendly in both directions. PTVs had a limited selection of movies and shows but I guess it was good enough for a 9hr flight.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","G Sargeant","United Kingdom","2013-09-04","I have travelled several times to Dublin Edinburgh Spain and Manchester. Each time the plane was on time and the staff very helpful. Exeter airport I give the highest rating for their efficiency and friendly approach to each customer.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Maureen Dignam","Australia","2012-10-30","Would not recommend Finnair after our experience on two recent flights. Budapest to Helsinki we were given seats rows apart when our booked seats were unavailable due to downsizing of aircraft. Helsinki to Singapore discovered dirty headphones in seat pocket then found entertainment system did not work for the duration of our long flight. It appears from previous reports this is a regular problem. Amazed they are still members of One World Alliance.","","","Economy","","","2.0","3.0","3.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Josh Ryan","United Kingdom","2013-09-02","This was the first time I had flown with Flybe and was delayed travelling between Belfast City and Manchester. The web statistics state that the flight landed 3 hours and 5 minutes delayed but Flybe state that the flight landed 5 minutes within the 3 hours counting from the time the plane hit the runway.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Petri Hottola","Finland","2012-10-30","As a Finn I have to regret that our national carrier is not quite as it used to be. It is less reliable with increasingly frequent delays. No consistency in service quality anymore. Some connections are significantly worse than others. My recent flights between Beijing and Helsinki and Hong Kong and Helsinki both economy and business indicated major differences between the two routes to China. The Beijing route is no frills in an old and run down jet whereas the Hong Kong one has more recent equipment. The former had completely dysfunctional entertainment system with tiny blurred screens for example and no flight information (time distances etc.) but a single picture placing the plane over Asia. The poor staff were constantly asked about time by the passengers. Both flights had poor meals in the economy and the Hong Kong one excellent ones in the business. Overall the service is not bad but the recent out sourcing and other such measures shows.","","","Economy","","4.0","3.0","4.0","2.0","1.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Jordan Morgan","United Kingdom","2013-08-29","I have recently flown from Manchester to Jersey (MAN-JER) Manchester to Southampton (MAN-SOU) and Southampton to Manchester (SOU-MAN) with Flybe. All the flights were on time no delays. Outstanding cabin crew who were extremely friendly kind and really went out of their way to make you feel comfortable. Fantastic service and would certainly travel with Flybe again!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Nick Berry","United Kingdom","2012-10-22","SIN to HEL and on to LHR. Priority boarding for business but my heart sank when I saw the plane was the tired old chartered ex Air France A340. Seats were bearable the old lie flat type but after 20minutes we were told that the entire entertainment system didn't work and were offered an insulting EUR 20 voucher. For a flight of 12 hours this was totally unacceptable and the second time the system hasn't worked on the same plane (May 2012). Finnair please address this. Transfer to BA for next leg which was 10/10.","","","Business Class","","3.0","3.0","4.0","3.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Ivan Dzhur","Canada","2013-08-20","Flights were operated by Loganair. From EDI to KOI on July 11th and KOI to ABZ on July 18th. All flights on-time refurbished cabin and seats on Saab340. Kind cabin crew and fast delivery of checked-in baggage on arrival. Tickets always over-priced but that's due to the monopoly Flybe has over Northern Isles routes.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Savi Mull","India","2012-10-22","DEL-HEL-HEL. October 2012. Finnair uses leased A340s from Air France on this sector and it is very visible with the blue tray table and leg rests. Efficient check in and boarding. Finnair is strict on weight of cabin baggage - they actually checked it. During the Delhi - Helsinki flight an additional round of drinks were served between the two meals which was welcome. Crew seemed friendly and efficient but not as warm as other airlines. Quality of food was very low - greasy and small in quantity probably because Finnair sells snacks in between meals. Return flight of six hours in the night was packed and crew did 4 hours of service for dinner and breakfast interspersed with announcements so ensured passengers did not get sleep. Cabin lights were not dimmed prior to take off and during landing. Average airline and not the best. Helsinki Vantaa airport was a breeze.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","L Peacock","United Kingdom","2013-08-18","Will not use Flybe again. Delayed for 2 hours for our Southampton to Edinburgh flight on 16 August and a further delay of 1 hour on our return flight on 18 August. No information given and no staff on hand to talk to. A real could not care less attitude has been adopted by the airline. Fortunately there are other airlines to use.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","B Aubé","Canada","2012-10-21","YUL (Montreal) to SVO (Moscow) via JFK and HEL + HEL to YUL via JFK. Everything went smoothly from the first to last flight. We were afraid to miss our 35 min connection in HEL (going to Moscow) but the airplane was waiting for us on the tarmac. Very professional and courteous staff. Food pretty good as well. A baby was crying during 4 of the 8-hour flight from New York to Helsinki but that's not their fault I guess! I recommend Finnair for the very good service and the fact that every flight was on time!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","V Shah","United States","2015-08-01","I wish I could give zero stars but that's not an option. This is the worst possible air carrier you could fly, pay the extra money and take another carrier. Frontier lost our bag in the midst of our best friends wedding, the staff at Denver were horrible and unhelpful. The phone numbers after 5 pm do not work. If you want your luggage lost and poor customer service, this is the air service you would want to choose. I was on the phone with them for about 4 hrs and they transferred me from person to person with no resolution. At the end of the day we never received our luggage. ","","Couple Leisure","Economy","Raleigh-Durham to Denver","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R G Kerr","United Kingdom","2013-08-12","Having read so many bad reviews with this airline I felt that although our flight from SOU to EGC was at the end of June we should at least add a more positive one. My wife is wheelchair bound and at both Southampton and Bergerac the staff could not have been more helpful and I was able to take her to the aircraft steps at both airports. The flights both ways were on time.","","","Premium Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Nicko Goncharoff","United Kingdom","2013-08-12","I booked a 'New Economy' fare on Flybe because it included the cost of a single checked bag and seat selection. I subsequently found out I needed to bring another bag on the trip. When I looked at my options online the only ones available were to increase the weight limit of my single bag or pay £30 to check two bags. Although there were options for paying £13.99 for a 15 kilo bag (for which my second item would qualify) this was not available to me. So having already paid a premium for a fare that allowed one checked bag I'm now paying the maximum fare to check two bags meaning the money I spent on the New Economy fare to cover my single bag was wasted. This limitation is not stated clearly anywhere on the Flybe website. In fact I had to pay to find out this information as the Flybe customer service line charges 10p/minute. I haven't even checked in and I already dislike this airline.","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Marshall","Poland","2012-10-18","BKK-HEL-WAW in Business class. Big disappointment. I had trouble with two seats in business class that would not recline to fully flat position. While Cabin crew very nice and tried to fix a plane this new (A330) should not have these kinds of problems. When I contacted Finnair to complain they offered me a 20 Euro voucher for eight hours of standing around. Safe to say that I will never fly them again due to fear of seat failure.","","","Business Class","","","1.0","4.0","4.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","James O'Brien","United States","2015-07-29","I flew Frontier a few years ago and thought it was a great airline, how things have changed. Outbound - we were about to depart MSP when they started counting and recounting everyone. An hour later they were still counting passengers. Finally told they had a security issue and started checking off everyone's name on the flight. We ended up taking off 2 hours and 15 mins late! On the way return we got to the airport and were told our flight would be 3 hours and 10 mins late. Then told it will be 2 hours 55 mins late, left us waiting in a very small and cramped departure area with no food.","A319","FamilyLeisure","Economy","MSP to TTN","1.0","1.0","1.0","2.0","","1.0","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tyrha Dooley","United States","2015-07-29","I would not recommend using this airline. My flight was delayed 6 hours and all I could get was sorry, a $25 food credit, and maybe $100 credit to use for future flight. This airline charged me to checked my bags that have not been refunded and everyone that works for Frontier is acting like it's OK to have people at the airport for more than 6 hours. Cheaper is not always better.","","Couple Leisure","Economy","Las Vegas to St Louis","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Cook","United Kingdom","2013-08-07","Today my sister-in-law checked in at Jersey airport to fly to East Midlands. At the time she should have been boarding she looked up at the departures board and noticed ""Cancelled"" had appeared. She had to take her duty free back collect her suitcase and queue up for a refund/book another flight. How do Flybe get away with this so frequently? It happens to everyone we know who travels between Jersey and East Midlands plus other routes. Do Flybe ever consider the extra expense and inconvenience passengers endure every time they cancel due to no plane being available?","","","Economy","","","0.0","0.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tyke Naas","Singapore","2012-10-16","Very disappointing response from the crew when neither the in-flight entertainment system nor the reading light worked in my daughter's or my seat on an overnight flight from Singapore to Helsinki. Responding to a complaint from passengers not getting what they paid for by offering an gift voucher for 20 Euros worth of Finnair merchandise really is adding insult to injury. I will give this airline a wide berth for all future travel.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","James P Molloy","United States","2015-07-29","Forget about choosing your seat during online check-in unless you desire to pay for the privilege. If you elect to not pay, the system chooses for you. Baggage fees: Many so-called low cost airlines now charge baggage fees for carry-on bags, however, it is as if Frontier has a scam to collect extra baggage fees. At no point in the process was it apparent there is a fee for carry-on baggage. I checked-in online and paid checked-bag fees, I did not see anything about fees for carry-on bags. At the check-in desk, the agent said nothing about carry-on bag fees. At the gate I was forced to pay $60 for a small carry-on bag. I was one of at least 6 other passengers who learned this at the gate, all of us were surprised and appalled about the lack of information on this fee. The gate agent told me they aren't req'd to inform passengers about the fee at check-in. He said the cost is $25 if paid online, $40 if paid at the check-in desk, $60 if paid at the gate. If I had known this, I would not have had a carry-on bag. We were 3 passengers with 2 checked bags and 1 small carry-on bag. If we had taken 3 carry-ons, I would have had to pay $180 dollars at the gate. Also, the seats were terrible, and the service reps were cold and uninformative. Last trip with Frontier. ","A320","FamilyLeisure","Economy","ORD to SLC","1.0","1.0","3.0","1.0","","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Brian Murphy","United States","2015-07-27","Frontier Airlines say their seats don't recline, but Row 13 is the only row where the seats do recline on their A319. I was seated on row 14 and as soon as the flight departed Denver (Flt 612 on July 26), the three people in front of me recline their seats and laughed loudly that they paid $50 more for a first class seats. Row 13 is an exit row. It made the overnight flight very uncomfortable for me since my seat did not recline and my knees were firmly pressed up against the seat in front of me for 3.5 hours. During the beverage service, the flights attendant approached each person saying, ""would you like to purchase a cocktail, soft drink, or snack"". I ordered a water and was surprised to hear her serving wine to the person directly behind me. I looked up at her and said excuse me and she just said, ""I'll be right with you"" with a bit of an attitude. I guess if I paid $4 for the water I would have been served before the person behind me. When you add up the flight, extra costs ($3 for a seat selection, $25 for a carry-on bag, $30 for a checked bag, and $4 for a soda or $6.99 for a beer), I really didn't save anything by flying Frontier. I am most surprised that Frontier apparently charges $50 more for Row 13. It seems very unfair the only row that reclines is Row 13 and anyone seated on Row 14 gets a seat back in there face. I gave it a try, but I will not make that mistake again. Frontier may be a discount carrier, but they are not the cheapest once you start adding in all the extras. Buyer beware.","A319","Couple Leisure","Economy","Denver to Miami","1.0","1.0","1.0","1.0","","2.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","B Barnes","United Kingdom","2013-08-06","Perfect. Flew Edinburgh to Birmingham on Friday. Plane arrived 30 minutes early. Very comfortable seats.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Lars Nittve","Hong Kong","2012-10-15","Stockholm-Helsinki-Hong Kong. Connection - very fast and smooth. Good service with good local character on food. Very friendly but slightly shy service.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Diane Jenkins","United States","2015-07-27","We flew Frontier for the first time on 6/23/2015. We were very happy to discover an airline that flew into Trenton N.J. close to our family. The flight up was on time and much more convenient than spending seventeen hours driving one thousand miles in a car. Our return flight was scheduled 6am on 6/30/2015, flight 917 from Trenton to Orlando. We started to board on time but were told to return to the terminal due to a mechanical problem. After waiting three hours with little information from Frontier staff we were told our flight was cancelled!Two staff members from Frontier Airlines were at the gate passing out letters stating Frontier airlines would reimburse passengers up to four hundred dollars for another flight and assist with accommodations so passengers could complete their travel. There was no one from Frontier to assist with anything! Due to the fourth of July holiday we were unable to get on another flight for several days. We felt our only option to return home to Florida was to rent a car and drive one thousand miles.","","Couple Leisure","Economy","Trenton to Orlando","2.0","3.0","1.0","","","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Nancy Billings","United States","2015-07-24","Terrible customer service, bag fees cost almost as much as the ticket ($198 for a 1 hour flight from Atlanta to Indianapolis. Bags are $70 each way [$40 for carryon and $30 for checked]. That's $140 for bags alone). Flight attendants were rude and the only thing you get for free on this flight is water, cramped seats, and flight delays.","A320 Airbus","Business","Economy","Atlanta to Indianapolis","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","M Haugh","United Kingdom","2013-08-06","Usually fly from Exeter to Dublin I think I will collapse on the spot if their flight were to leave on time. delays of 40 mins appear to be a minimum but even longer is not uncommon. The costs of the flights have become more reasonable but their punctuality is woeful.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","P Westcar","United Kingdom","2012-10-13","I have flown twice with Finnair to Beijing and to Delhi both times from LHR via Helsinki. The long haul legs have been good with seat back entertainment and modern comfortable planes with pretty good leg room. The food is fair. Helsinki airport is small modern and well organised so plane switches are quite easy sometimes adjacent gates. The price of both flights was good.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephen Sutphin","United States","2015-07-24","Flight attendants loudly cackled in the galley throughout the overnight flight preventing my family from sleeping. A drunken woman walked laps up and down the length of the plane because sitting ""ain't good for your circulational system"". Drinks were overpriced, everything costs extra, but the worst were the seats! The plastic framed, foam rubber cushioned, non-reclining seats, with tray tables the size of smart phones were torturous! To top it all off, my daughter's tray table was broken and held in place with duct tape! ","Airbus","FamilyLeisure","Economy","Denver Colorado to Tampa Florida","1.0","1.0","1.0","1.0","1.0","3.0","1.0","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tina Vegas","United States","2015-07-22","The baggage fee was better then some (not Southwest because they are free) of the other airlines, $20 check in when you it when you make your reservations. Traveling from Las Vegas to Kentucky (CVG). Total price was $278 with flight, seats, baggage round trip. The staff were very polite. Yes I will fly again. Yes you have to pay for soda but if you really look at it, I fly Southwest all the time. Ticket price is around 398-472 round trip for me. I got airlines and car rental (10days) for 485. ","","Couple Leisure","Economy","Las Vegas to CVG","7.0","2.0","4.0","","","4.0","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Tommaso","Italy","2013-08-04","BE405 2/8/13. Nightmare. 2 days to travel from Belfast to Milan. 8 hours stuck in George Best Airport. No assistance at all. I would not recommend.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Alan Sargeant","Australia","2012-10-07","Warsaw-Helsinki-Bangkok. Flights on time good connection in Helsinki. Warsaw to Helsinki was an Embraer 190 and Business Class is a bit cramped and has only standard seats without additional leg room. Good friendly service from cabin staff. Enjoyable food and wine. Helsinki to Bangkok I liked the flat bed which made a good sleep possible. Dinner served quickly and efficiently after take off making it possible to get a good sleep. Collecting baggage in Bangkok a problem as my bags were some of the last off the plane and I had to wait 20 minutes for them to come.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Aaron Hodges","New Zealand","2015-07-22","Single handedly the worst airline I have flown with. First airline I have encountered where you have to go to the International Terminal to check in for a Domestic flight (with no warning or anything in any of the three emails sent prior to the flight). As a result I missed the check in time for baggage, despite arriving at the airport the 1.5 hours prior to the flight that they recommend. Were unable to check me in, and charged $75 to change my flight to the next one, which wasnt for a full 24 hours.","","Solo Leisure","Economy","Las Vegas to Austin","1.0","2.0","2.0","","1.0","2.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Donna Walker","United States","2015-07-19","Second time flying this route and second time the plane was delayed over an hour. I flew a month ago and the plane was delayed three hours. I also flew Trenton to Charlotte this past year and was delayed two to three hours.","","Business","Economy","Tampa to Trenton","4.0","4.0","3.0","1.0","1.0","2.0","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Craig Greenwell","United Kingdom","2013-08-04","Use this airline approx 50 times a year seems as though approx 80% of my flights have been delayed normally Belfast to Newcastle. Good enough service when your flying but appalling delays almost every trip.","","","Economy","","5.0","4.0","4.0","4.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","D Kenny","United States","2013-08-04","Unreliable airline. There is often no ""fly"" with Flybe. Today the 7.55am Donegal to Dublin flight canceled due to ""technical difficulties."" Passengers bussed to Dublin. As a result our family member missed all her booked Aer Lingus connecting flights Dublin-Boston-LA. Twice before during the last year Flybe has cancelled at last minute and bussed us Dublin-Donegal and vice versa. If you like additional 5+ hr road trips and complete unpredictability then this is the airline for you.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Puri","India","2012-09-27","DEL-HEL-LHR-HEL-DEL in Business. Most flights were punctual and the onboard service was attentive and friendly with an air of efficiency. The food and wine was excellent my special meal came individually labelled with no glitches on all four sectors and the cabins were fresh and comfortable. Transfers at Helsinki were fast and efficient. The A330 from Delhi to Helsinki offered flat beds albeit with a rather strange layout that seems to be unique to Finnair - two seats in one row and one seat in the row behind with footwells extending quite deeply. The seats turn into flat beds which are tolerably comfortable but there is a distinct feeling of being cramped. At 5'10"" my feet were running up against the end of the footwell. The A320s to and from London had the standard European seating pretty much three-across economy class seats with limited legroom but with the middle seat left free. Three hours from Helsinki to London in those seats was tiring to be frank. The A340 back from Helsinki to Delhi had clearly older seats which turned into inclined beds (in a 2-2-2 layout). These were not comfortable the incline was excessive and again there was limited legroom. I slept poorly in them and was disappointed. If Finnair could do something about the seating they'd be unbeatable.","","","Business Class","","6.0","2.0","5.0","4.0","2.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Alan Sargeant","Australia","2012-09-27","St Petersburg - Helsinki - Warsaw. Short flights left and departed on time. Hostesses friendly and efficient. Seats were the standard Embraer 190 economy seats so substandard for business class. Only one row for Business Passengers from Helsinki - Warsaw so felt cramped in section. Light snack and drinks on first sector. Hot meal on second sector and was quite tasty. Travel part of a longer route so quite good value. Business class poor value if travelling only between the city pairs.","","","Business Class","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","David Polo","United States","2015-07-18","The flight was delayed because of weight issues with the plane. They had taken out the nice seats with the directv entertainment system and put in smaller and narrower seats so they can fit in more passengers. I was also informed by one of the flight attendants that all of their planes are going to have their seats replaced and will no longer offer the directv service.","","Couple Leisure","Economy","Tampa to Denver","2.0","1.0","4.0","1.0","1.0","3.0","1.0","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Damaris Cruz","United States","2015-07-08","Traveled on July 4, 2015 and had a terrible experience. First the check-in rep gave my mother, who was traveling with me (there were 5 of us), the wrong boarding pass. Yes, with all the airport security, etc., and although my mother did hand the rep her Drivers License, the rep gave her someone else's boarding pass. Mother is elderly, so had I not checked her boarding pass, she would have ended up goodness knows where. Secondly, when I arrive in CLT my bag did not arrive with me! No apology, nothing! The rep calls me the next day (July 5th) to tell me the bag had arrived and I should go get it. Of course, it was too late for that being that I was scheduled to return to PHL on Tuesday 7/7. My flight back from CLT to PHL was delayed 2 hours. Yes, the airfare is inexpensive, but the customer service is terrible. I will pay a higher fare next time and get better service. ","","FamilyLeisure","Economy","PHL to CLT","1.0","3.0","2.0","","1.0","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Fran Bradshaw","United States","2015-07-05","It is not cheaper considering there is an extra charge for carry on for each leg of the trip, charge for drinks, not even free peanuts. Delayed out by 2 hrs for maintenance. Delayed again coming home for same reason. People at the desks are rude. Will never fly Frontier again.","","Solo Leisure","Economy","Salt Lake City to Dallas via Denver","1.0","1.0","2.0","","","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","David Russell ","United States","2015-07-04","Plane had mechanical issues so the flight was delayed by 5 hours. My four year old wouldn't sleep until 1am. All FA's offered was a meal voucher. I had a special event which I missed, had to re-book ground and air reservations etc. Every time I book this airline there are issues. I have learned my lesson and will pay more for a more reliable carrier.","","Business","Economy","Phoenix to Denver","1.0","2.0","2.0","1.0","1.0","1.0","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","T Naas","Singapore","2012-09-20","The inflight entertainment system did not work nor did the reading lights. (A big issue on an overnight flight.) As ""compensation"" we were offered gift vouchers for 20 Euros. Uncomfortable seats bad food. I will only ever fly Finnair again if they are much cheaper than any other alternative.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Alex Anders","Australia","2015-07-03","I that this is meant to be a budget carrier but there is no excuse for untrained, poor staff who don't understand basic customer service. At check in customers have to pay $30 for their carry-on cabin bag, I was informed that only one personal item was free. On boarding all luggage racks were empty for obvious reasons, welcome onboard announcement failed to advise of normal flight times, weather conditions.. Crew unsure what to say. We experienced turbulence during the flight, Captain failed to put return to seat signs on a number of times. Crew did not manage the cabin or provide any customer service thoughout the flight, no entertainment or wifi in the cabin whatsoever, no complimentary drinks.","A320","Solo Leisure","Economy","Miami to New York","2.0","2.0","1.0","1.0","","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Cheryl Dukes","United States","2015-06-30","I purchased a book to read on this trip, but could not read it going or coming because the overhead light above my seat did not work. On the trip home, I opted to watch their TV channels, but monitors on my row did not work either.  Be sure to select your own seat prior to boarding, if you choose to Fly Frontier Airlines. I was randomly given a seat in front of the exit row by the clerk when I checked in. The seats directly in front of the exit row will not recline backwards, so on a late night 4-hour flight, I had to sleep in an upright position. It was very uncomfortable. You can ask for a cup of Frontier's very fine water on ice and they will give it to you at no additional charge. ","","FamilyLeisure","Economy","Atlanta to Las Vegas","2.0","1.0","3.0","1.0","1.0","1.0","1.0","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","G Bowman","Australia","2013-07-29","Only carrier flying directly from Schipol to Southampton the evening before I was due to depart on a cruise to the Baltic. Should have known better! Flight cancelled as we reached the steps of the plane. After several hours of messing around by their reps (KLM) I found the best they could offer was the next afternoon flight - after my cruise left Southampton. Managed to get on a BA flight early next morning to Heathrow then a hire car for a quick drive down to Southampton and made the cruise. Flybe were useless. No-one at Schipol to discuss the situation and no-one at their desk at Southampton where I dropped off the hire car. Their technical team must be seriously challenged by all the incidents that cause the frequent Flybe cancellations!","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Leonard B Rapkins","United States","2013-07-29","Arrived at Exeter from Newcastle en route to the Isles of Scilly to find that my flight to the IOS had been cancelled. This was Monday morning. I was due to fly back to Exeter on the Thursday travel by train to Southampton and then Flybe to Bergerac. I noticed that there was a flight from Exeter to Bergerac on the Wednesday and decided to cancel my trip to the Isles and go from Exeter to Bergerac. Told I could change my ticket if I paid £40 to the Flybe rep asked for another £120 to get a new piece of paper that said I was flying from Exeter. On arrival back at Exeter for my new expensive flight to Bergerac I went to check my very small bag but was told that I had to pay another £40 so my bag could ride in the hold. I wonder if my flight home will materialise because I have tried to call customer service countless times without any response.","","","Economy","","","4.0","4.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","W Tom","United Kingdom","2012-09-17","MAN-HEL-HKG smooth flights both ways not a fan of the snack packs at all but drinks were frequent and everything was smooth. Same has to be said for the long haul got you there in time and comfort but the food must be improved. I would however fly Finnair again in a heartbeat due to the good service punctuality and brilliant Helsinki airport.","","","Economy","","10.0","4.0","5.0","2.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Rabago","United States","2015-06-30","Second delay in 4 days. First delay 4.5 hours. Second delay was going home. One hour and still waiting! Both due to mechanical issues. Bags took 30 minutes to get bags at baggage claim.","","Solo Leisure","Economy","Chicago to Austin","1.0","1.0","1.0","","","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stacie Wicsk","United States","2015-06-30","I understood that Frontier was a low cost airline and that many ""extras"" had additional fees associated with them. What I didn't realize was that if you paid the fees, they would not provide the service you paid for. I chose to pay the extra fees for seat selection so that my party could sit together and my children would not have to sit next to a stranger. I booked 8 seats and chose the seats from Frontier's seat selection menu. When we arrived at the airport, the seats had been changed and we were no longer seated as a group. The agent told me there was nothing they could do about it since our seats had already been assigned to someone else. So, we were split up on our flight. I was told that not only could we not sit together, they had no power to refund the seat selection fees that had already been paid. I would have to call and talk with ""Customer Relations."" I have now made 3 phone calls to customer relations and spent a total of 2.5 hours on the phone. Again I am told that ""customer relations is working on it"". I waited and again, no call back. ","","FamilyLeisure","Economy","MCO to PDX via DEN","1.0","3.0","2.0","1.0","","4.0","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Karen Lewis","United States","2015-06-30","I checked into the airport 5am on the 11th June. I'm a wheelchair passenger. I was told someone would be with me shortly. I sat for almost an hour waiting. Finally a lady told me they were short staffed so I would have to wait so I waited. My flight left for New York at 6.15, I barely made my flight and I was the last one on the plane. My flight on the other hand was ok. Would fly with Frontier Airline as long as I'm not in a wheelchair.","","Couple Leisure","Economy","Atlanta to LaGuardia ","1.0","2.0","2.0","1.0","1.0","1.0","1.0","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","P Ellis","United Kingdom","2013-07-19","Our mid-day Manchester - Southampton flight was perfect. The plane was at best half-full and check in boarding and departure all went smoothly. The flight is only 40 mins and was reasonably priced. Cabin crew were polite and courteous and managed to deliver a good trolley service for such a short flight. All in all a good experience for us.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Peter Attenborough","Australia","2012-09-16","My family was very disappointed flying 13 hours with Finnair uncomfortable seats entertainment system did not work nor did the overhead lights. It was difficult to get any sleep on the overnight flight. General feeling of lack of care. Poor in fight service and really poor food below average. We fly a lot around the world on different airlines and this was the worst fight we have been on.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Ramanath","United States","2015-06-29","Frontier is no different from other US based airlines. Same lower quality interiors, comfort, poorer service and lack of respect for economy class passengers. Frontier goes a step forward and uses the following tactics to foster its revenues: 1) Bait and switch schedules. 2) Nickel and dime everything from seat selection, food, beverages, and carry on bags. My family booked a flight back in January for a journey in April. We thought we got a good price and a schedule that fit our needs. Few weeks later we were contacted by our travel agent to inform us that Frontier had canceled the return flight. We were offered the following choices: 1) Go on a flight the following day - Frontier would not compensate for any added expenses. 2) Cancel for no charge and rebook on another airline for an additional $400, because tickets prices had increased in the interim. We were pretty much forced to go with option 1. Also, while doing an online check-in the Frontier system pretty much ""confuses"" you into paying unnecessary fees. We had the foresight to skip that process during seat selection, whereby it automatically assigned us a seat without additional fees. We were not so lucky as it suckered us to pay cabin baggage fees that no one bothered to check at the gates and smarter passengers had avoided. Essentially the system threatens you will be charged more at the gate and that you are better of paying online. I'd take my chances at the gate. ","","FamilyLeisure","Economy","DFW to SLC","1.0","2.0","3.0","","","1.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Graham Murray","United Kingdom","2013-07-17","I regularly use Flybe and am usually very happy with the service. My issue is that we booked flights to Faro in Portugal in June this year for me and my wife and 2 elderly in-laws. We booked the same flights 2 years ago at the cost of £600. This time it was over £1600. Ok we paid because of the convenience when travelling with the elderly but it is hard to justify the price hike. Flybe will or are going to kill their customer base.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","2.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","P Schweizer","Australia","2012-09-11","Just arrived on AY 070 from HGK in to HEL and am just enjoying the Finnair Lounge in Helsinki before my onwards journey to Hamburg. Was seated in AY's business class cabin in seat 4H on A343. Plane on the in and outside spotless and the business class cabin in immaculate condition. Well presented looking cabin crew took excellent care of us in a packed business class cabin without being obtrusive. Skipped dinner as flight leaves HKG shortly after midnight and had a filling meal in the CX lounge in HKG. Breakfast a bit bland but sufficient. If AY could just upgrade their A343 business class seats to full flat beds. Arrived in to HEL 30 minutes early and transit clearance a breeze. AY Lounge in HEL a delight.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Azlan Hashim","Malaysia","2012-09-11","I took the afternoon flight from Helsinki to Warsaw on the 10th of September. The check in agent was kind and did her job well. The same kindness was shown from the lady who handled the departure gate alone. She was generous and offered me another seat where I was able to have the whole row alone. The onboard service was good and crew smiled a lot. There were a lot of verbal interaction between cabin crew and passengers. The announcements from technical crew were loud and clear. This was my second flight with Finnair and they did not disappoint me.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Benta","United States","2015-06-23","If you're traveling for business, or travel where you need travel to be on time and reliable don't fly Frontier Airlines. My wife and I made the mistake of booking Frontier Airlines for our honeymoon. We had our flight information changed 3 times. They changed the whole day of travel, causing us to have to reschedule our motel, they changed times on us and then on the week of my wedding when we had enough other things going on they changed our flight times just a few days before we left. I called to ask them about this and they offered no explanation.  I can't imagine using them again when I need a reliable flight.","","Business","Economy","DIA to CUN","1.0","1.0","4.0","1.0","","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Salau","United States","2015-06-22","I compared Frontier with other airlines before purchasing my ticket. I paid $253 for a round-trip ticket from Washington-Dulles to Orland- which included upcharges for a seats $40 ($20 each way) and a checked bag fee of $50 ($25 each way). I checked in and boarded without a problem. The seats are incredibly thin and hard.  I was in row 6 and the seats don't recline. There are no TVs in the headrest and no inflight entertainment. I arrived to the airport for the flight back extremely early as the rest of my family was driving back and Frontier only has only one flight departing Orlando at 8:40PM. Around 8, I was texting my parents in DC and they told me they lost power because of a storm. There was no agent at the gate to tell us the status of our flight. At 8:30 there was still no gate agent. Then with no announcement and no gate agent present, the flight went from saying ""on time"" to 11:40PM. People started to get panicky. A little after 9PM finally a gate agent comes up and gets on the loud speaker and says ""Your flight has been cancelled, please see an agent to rebook your flight."" I went back to check-in and the agents were confused. ""We didn't know the flight was cancelled. We're just finding out like you. You need to call customer service.""  Since there is only one departing flight per day, I knew the rebooking situation would be bleak. So, I decided to get a hotel room rather than spend 24hrs in the airport. It was after 10PM before I checked in. I then spent over an hour on the phone with customer service, who rebooked me on the 8:40PM flight for the following night. But the thought of spending another 10hrs+ in the airport literally brought me to tears. So I booked a one-way ticket on US Airways to DCA. Attempting to save $100, ended up costing me more than $340 - not to mention meals while I was waiting. In the end Frontier credited me $56 to use on a future fare, which I will never use because I'm never flying with them again.","","Solo Leisure","Economy","Washington-Dulles to Orlando International","1.0","1.0","3.0","1.0","1.0","1.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","A Frame","United Kingdom","2013-07-17","I checked in and arrived in good time at East Midlands airport on 10th July for a 19.50 flight to Glasgow. 45 minutes before departure the flight information notified that the flight had been cancelled. A protracted process followed whereby Glasgow passengers were transferred on to the Edinburgh flight which was delayed by over 2 hours. On arrival at Edinburgh we were transferred 40 miles by bus to Glasgow Airport. This would have been bad enough but I also had an interesting conversation with two East Midlands staff who told me that the airline had also pulled the Glasgow flight in similar circumstances on the previous 2 days. It seems that Flybe are cancelling flights on economic grounds but remain happy for passengers to turn up at airports in the full knowledge that their flights will not be operating. I also note with some interest that they have pulled the same stunt today with their morning Cardiff - Glasgow flight.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","B Upham","United States","2015-06-20","First time on Frontier, Tampa to Cleveland. Went ""Classic"" which included free bag check-in, assigned seat (in ""Stretch Seating"", aisles 1-4), and Zone 1 boarding. Inbound aircraft was late. The other plane at TPA due for DEN was 3 hours late to properly rest the crew (obviously late the night before inbound). The one good thing were the seats, very comfortable and in dark green leather, with plenty of leg room, at least in the ""Stretch"" area. Cabin service was mediocre, $4.49 for an oversized Rice Crispie treat and a cup of coffee (and the stewardess had forgotten the coffee, granted a mistake, until being reminded, and she was very apologetic about it). Timekeeping is a problem at Frontier, this seems to be a regular thing. Would only fly them non-stop, and have contingency plans at the ready.","A319","Solo Leisure","Premium Economy","TPA to CLE","4.0","4.0","3.0","2.0","1.0","2.0","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Johannes","United States","2015-06-18","I have never written a review, much less a negative one, before. Frontier used to be a great airline from start to finish. Found out they were bought by Spirit, considered the rock bottom airline. I was careful to pick a good connecting airline considering baggage rates. I was gouged at check in with my large purse fee. Frontier has clearly taken on Spirit's m.o.'s. ","","Business","Economy","San Diego to Denver","1.0","1.0","1.0","","","1.0","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Cook","United Kingdom","2013-07-15","Sadly from where I live in the UK I have a choice of 3 airports from which to travel to Jersey and Flybe are my only option from all 3. Booked to travel from Humberside to Jersey on 6th July. I looked on the internet that morning to discover flight was already showing as delayed but I still had to check in on time of course. My fellow passengers were all dismayed until I explained this is regular practice with Flybe. We were delayed for 3 hours in total. Returning on 13th July it was no surprise that we were once again delayed for two hours. Looking at the departures board in Jersey four other Flybe flights were also delayed yet no other airline had delays. At least the flight wasn't cancelled which normally happens from East Midlands so there was a silver lining after all!","","","Economy","","","3.0","4.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","G Snedden","Australia","2012-08-23","SIN - HEL. Flight departure was delayed according to ticketed departure time. Entertainment system did not work nor did overhead lights. Seat offered no support and was uncomfortable after 10 minutes. Row spacing meant that it was not possible to stretch legs out under the seat in front. Consequently it was difficult to get any sleep on the overnight flight. Hand basin taps in toilets did not work for most of the flight. The fresh pot of coffee was served cold.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Whitney O Weltz","United States","2015-06-17","Horrible customer service, horrible planes. I was flying from San Francisco to Orlando with a layover in Denver (at least that's what it said on our itinerary email). We're then told there's actually two stops, one in Denver, one in Chicago. The flight from Denver to Chicago was 2 hours late. Then we sat for an hour on the tarmac. Then we arrive at Chicago and they tell us our flight to Orlando left 3 hours ago - they knew they were sending us to Chicago when the last flight to Orlando had already left. There were no apologies issued at any point, they just kept insisting that it was due to weather. Then of course they did not offer any refund, or partial refund, credits, nothing. The employees ""helping"" us get out of this fiasco were rude. They kept telling us there were no more flights until Wednesday (this was taking place on Monday). Other passengers started just booking flights on other airlines and when most of them had disappeared they actually started helping us. We got a direct flight to Orlando 17 hours later and had to fly back to Denver first. Horrible experience.","","Couple Leisure","Economy","San Francisco to Orlando via Denver / Chicago","1.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Strain","United States","2015-06-16","Well to start with it's a bit of a swizz that we have to pay an additional fee for seats to ensure that your family sit together, but whatever. Our flight to Denver (due out at 7.50pm) was cancelled. Option to transfer to another airline flying to Denver? Nope (not unless we pay). Complimentary hotel due to the fact that we are now Stuck in New Orleans overnight? Nope. Complimentary meal tickets? Nope. Flight out in the morning? Nope. Refund? No-one was forthcoming on that so I still don't know if that was an option. Rescheduled on another flight almost 24hrs later, lets hope it's not delayed or cancelled","","FamilyLeisure","First Class","New Orleans to Denver via direct","1.0","1.0","1.0","1.0","1.0","1.0","1.0","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Kelly Gerard","United Kingdom","2013-07-15","Swore I would never fly Flybe again - and I haven't. I have however booked 5 family members SOU-DUB return 16-19 Jul 13. The flight is not until tomorrow and already the frustration has mounted. The website does not work it simply bounces me back to the login screen. I can quote check in times of 20 mins 30 mins 1 hour and 2 hours per the website for the same data set! I have given up customer services premium rate telephone number several times after a 30 minute wait. I desperation I drove to Southampton today to resolve the issues so my guests could at least turn up at the correct time. I was greeted with no Flybe personnel at SOU they are represented by Servisair and you start with a desk manned by 2 and a queue in excess of 50. The Servisair supervisor was ill mannered and useless. The whole operation is ill conceived ill briefed and consequently ill executed - and expensive. It is my experience that poor systems and administrative procedures transcend to operations.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Malcolm Cashmore","United Kingdom","2013-07-15","I was to travel from Birmingham to the Isle of Man on Friday 11th July 2013 on the 07.15 flight. I made it to the airport in good time went through security to the Flybe Lounge. I was told the flight had been cancelled at 04.00 and that I would be ""bussed up"" to Manchester for the 10.25 flight or I could catch the evening flight. After some thought I opted for Manchester and at that stage the comedy of errors unfurled: 1) Flybe could have e- mailed/texted me that the flight had been cancelled before I started my travels. 2) The bus promised for 07.45 arrived an hour late. 3) Flybe sent the bus to Terminal 2 we should have gone to Terminal 3. 4) When we got to the Terminal nobody knew we were coming and the flight had been closed with the plane on the runway they had to bring the plane back. All in all I arrived at my destination at 01.15pm - 5 hours late. The return trip was two hours late. If you have a choice I suggest you give Flybe a miss.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","D Tse","United Kingdom","2012-08-22","MAN-HEL-HKG. Finnair has adopted a 'budget' approach to food and drinks on European flights but there was a complimentary food pack (biscuits crisps and tea) on the MAN-HEL journey. Flew out to Helsinki on a good day - early arrival few travellers extremely smooth transfer. Embraer 190 is perfect - quiet cabin. HEL-HKG journey was decent. Food could be a bit more delicious (per personal taste) and the available choices of music could be more varied. Two things that I have long missed as a traveller in our cost-cutting aviation industry: spacious washrooms and warm comfortable cabin temperature. I found both on Finnair. It seems to me they are cutting costs without losing their customer-oriented attitudes - also to mention the friendly courteous crew members.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Vitaliy Zakharov","United States","2015-06-16","Encountered the worst customer service with Frontier. From the desk agents who stood around for 20 minutes and then claimed we came in late to the customer support, they all were rude and unfriendly and offered absolutely no support to help get us home in time. They lure you in with cheap tickets and then charge ridiculous for everything, and by the time all is said and done, you spend more then you would have to just fly Southwest or something. Will never consider flying with Frontier, and suggest the same to everyone who doesn't want to get a headache from something as simple as flying A to B.","","Couple Leisure","Economy","Portland to Denver","1.0","3.0","2.0","1.0","","1.0","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","E Smenner","United States","2015-06-11","One way flight from Atlanta to New Orleans. Was very worried after booking and reading so many bad reviews. Flight was delayed almost 2 hours due to a storm but we were well informed with updates by staff in waiting area. When I got on board I was pleasantly surprised with the leather, or what appeared to be leather, seats and they were very comfortable. The flight staff were very attentive and the flight was smooth as glass. So I'm glad I had what seems to be one of the rare good flights. No problems except for the delay. Would have spent way more money driving down and didn't have that long drive. I'm satisfied!","","Solo Leisure","Economy","Atlanta to New Orleans","8.0","5.0","5.0","","","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Phillip Watson","United Kingdom","2012-08-16","LON-HEL-SVX. Flew Finnair a couple of years ago on the same route and I am sorry to say that the quality has dropped even further. No inflight entertainment or anything to help keep the kids occupied. I asked if they had any children activities and was told they didn't do it anymore. The quality of the food is poor for the price I paid I don't think a cold chicken curry sandwich is acceptable. You can of course get nicer food but you have to pay for it. Inflight service on the Helsinki legs was inadequate. I needed to get some water for my boys and my call light was ignored when I finally asked I was told to wait until the trolley came through. The plane only had 2 toilets and when my oldest boy needed the toilet there was a long queue my wife asked to use the business class toilet and after several curt refusals he allowed to use the toilet. There was a general feeling of a lack of care from the IFA's on the flights as if we were annoying them by being on the plane. Service on the Helsinki - Ekaterinburg legs was better but no more than adequate and nowhere near the high standards I was expecting. Finnair is taking on a lot of elements of budget airlines in its ethos and this is starting to filter through with poor in flight service and really poor food.","","","Economy","","5.0","3.0","3.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Niko Herlin","Finland","2012-08-16","Helsinki (HEL) to Toronto (YYZ). The route is flown by a B752 aircraft in leisure configuration. Legroom is inexistent and insufficient there is no personal in flight entertainment system but some very small monitors above every 5 rows or so. Food quality is below average and only one glass of wine or beer is offered for free. Avoid this plane type if possible.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tom Woehrle","United States","2015-06-11","Frontier has officially landed at the absolute bottom of the airlines.  Planes have recently been ""remodelled"" to include hard plastic seats that don't recline and tray tables that are the width of a cup.  On our last flight from Las Vegas to Cleveland, we arrived early (big mistake).  Ours may have been the only boarding passes printed with the wrong gate.  When we finally realized it, the plane was pulling away from the gate.  No announcement or email message (but they can bombard me with ads on my email account).  Next plane was nine hours later (overnight).  And to add insult to injury, charged us a $75 per person change fee.  No offer to food or hotel or alternate airline.  Just tough luck.
","","Couple Leisure","Economy","Las Vegas to Cleveland","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Milton Buckelew","United States","2015-06-11","Sure, you might expect that when booking with an ""ultra low fare"" airline that it will be skimpy. Come on, though. Charging for a carry on? Does the airline actually think people travel with only a purse or briefcase? Of course not. Just add $35 to the price of the ticket. And for coffee? The flight attendant actually told me that one cup pays for the whole pot. That piece of data is not surprising, but the fact that she told me only reinforced my observation that the majority of the staff of Frontier display an embarrassed, apologetic demeanour. I would too. There is just no room for this type of nickel and dime approach in a competitive space. Cheers to Southwest for not going this direction. At some point Frontier will run out of first time fliers to fool with their supposed lower rates. Then, everyone will have made the same decision I have made: never fly them again.","","Solo Leisure","Economy","","1.0","3.0","2.0","","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","N Latham","United Kingdom","2013-07-14","Just flew a return trip from Glasgow to East Midlands Airport and i have to say without a shadow of a doubt Flybe is the worst airline I have travelled with. They were half an hour delayed on my way to EMA and 2.5 hours delayed on the return this evening. Two delays in two days. There airplanes seem to constantly be facing poor maintenance issues alongside very rude staff of whom there is a distinct lack of at most airports.","","","Economy","","","2.0","1.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Karjalainen","Finland","2012-08-16","Flew From Helsinki to Paris on A321. Great service on this morning flight! Very friendly and smiling crew. Tasteful morning sandwich with coffee. Fresh and modern cabin and good seats.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephen Riddle","United States","2015-06-07","I had to plan a cheap trip from Texas to Delaware. I arrived at the airport with plenty of time to get through security and get to my gate however the line to get my ticket from Frontiers desk at IAH was long. No one was at the front because it is their policy at IAH to not take customers until two hours before the next flight. When I finally got my ticket I found out I had to pay an additional $35 to carry my suitcase on the plane because the ticket prices do not include carry ons. I guess Frontier thinks people that travel do not need to take anything with them. Then I had to get through security which the lines were long. By the time I got to my gate the plane was already boarding. My return flight I had to pay another additional $35 for my carry on. My total price for my ticket went up by $70. If I had known that I would have gotten a ticket through Delta or US Airlines. I will never fly Frontier again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Brian Pope","United Kingdom","2013-07-09","2-4 June 2013. BHX-EDI-BHX. Dash 8 - 400Q out - Embraer190 return. Both flights on time. Clean aircraft chatty and efficient crew. Adequate seat for 70 minute sector. Trolley snacks/drinks available at reasonable cost. Good value overall. Cheep and Cheerful!","","","Economy","","10.0","3.0","5.0","3.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Frank","United States","2015-06-06","Flight 506. Denver to LaGuardia May 15th. Don't fly frontier! The arm rest has been reduced to less than an inch in width the seats are plastic without any comfort and they don't even recline. The tray table is only 4"" in depth which I guess is all you need for the extra small cup of water you get which is the only complimentary beverage. No snacks no inflight TV no business or first class and actually no class whatsoever. For a 3.5 hour flight to the east coast it was miserable.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","B Soleymani","Canada","2012-08-09","YYZ-HEL-ARN-HEL-YYZ. Boeing 757-200 between Toronto-Helsinki. I am aware that other airlines also use these smaller Boeings for equivalent routes between these smaller European capitals and US. It was first time I flew this type of aircraft on a transatlantic flight. I found it to be small packed and the fact that there was barely any inflight entertainment system on board didn't maker the 8-9 hr flight between Toronto and Helsinki any better. The flight itself was however very smooth and Helsinki airport is excellent for someone who likes quick and efficient transfers.","","","Economy","","5.0","3.0","4.0","4.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Debbie Callahan","United States","2015-06-06","F9 916 5/31/15 and F9 1287 6/1/15. The seats were uncomfortable my seat woul not recline and it was hard as a rock. The hidden charges made the flight overly expensive added 90 dollars to my trip each way for seat choice and small bag carry-on. The service was terrible and no one around to answer questions at the Chicago airport. I ordered a Chardonnay off the menu and it came in a can with a gorilla face on it marked white wine and it had bubbles in it I took one sip and could not drink the rest it was horrible a waste of $7. None of the attendants or counter people were friendly or helpful. I usually fly Southwest and hope I never have to fly frontier again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Coyle","Ireland","2013-07-08","Regular DUB-CFN flyer! Very competitively priced they get you from A to B and I've never been late. My only negative point to say would be that the cabins can sometimes be cramped especially on the saab aircraft but you don't mind for a flight under 2 hours. Also complimentary tea coffee or juice and snack; in this day and age in a 'low fares' model is very refreshing!","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","L Dixon","United Kingdom","2013-07-08","Gatwick to Newcastle on 7th July. High price for the monopoly flight poor overhead space miserable crew. Give me BA anytime and they are not the best.","","","Economy","","3.0","2.0","2.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Robert Lee","Singapore","2012-08-08","HEL-SIN in July 2012 was a terrible experience. Delayed 2hrs where we sat inside the plane waiting. Then the seat didn't hold it looked old. The screen was scratched and tiny. Many times the films didn't work properly. Next the food came really late and it was horrible - served with plastic utensils. No in-flight package on top was a bit too much. Really need to get up to speed.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Salcedo","United States","2015-06-04","5 hour delay coming from Miami Fl to Denver Co on June 2nd 2015. No complementary anything was offered. Worst planes. Now the seats are very small the tray in front of you only hold 2 cups. My last time flying with Frontier.","","","Economy","","","1.0","1.0","1.0","1.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Fred Püss","Estonia","2012-08-08","Flew from Tallinn to Berlin over Helsinki-Vantaa last fall which was my very first experience with Finnair. The flights were nice and hassle-free even if the Airbus A319 and A320 aircraft were a tad older. Flight attendants were friendly and attentive food and beverages were also very good. In short Finnair is offering a good service with modern aircraft and friendly crew.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","3.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Christie McCarthy","United States","2015-05-31","First time flying with them and my last. I was flying from Atlanta to Orlando could not check in online. Kiosks were not working so I stood in line to check in and the attendant gave me attitude for coming to the desk. The airline gave me the incorrect gate number and once I figured out which gate I needed to go to the airline changed it and we had to move - very unorganized. Once they found a gate for us the plane was delayed 2 hours for mechanical issues. No one informed passengers of the delay. I wouldn't have know except that my smart phone informed me. After waiting 2 hours we boarded sat for 30 more minutes before going out to the runway. Once there we were told the plane still had problems so back to the gate we want where we were taken off the plane. I gave up and went home as I am not getting on a broken plane with such unorganized and rude staff. The plane was supposed to depart at 12:15 it is now 6.30 and it still hasn't left Atlanta. I will never fly with them again. Very unprofessional staff.","","","Economy","","","0.0","2.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Tia Traynor","United Kingdom","2013-07-05","A short haul flight from Paris to Birmingham. Very pleased that the flight was on time and we arrived a little bit earlier than scheduled. I think for a short journey it was very good. The cabin was clean and the staff at Paris was friendly the cabin crew could do with a bit more smile though. Overall it was better than I expected.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tapani Utunen","Finland","2012-08-07","HEL-SIN-HEL on A340 in June-July 2012. Haven't flown with them for 4 years because competitors have been cheaper on long haul. Flights packed to the last seat but both flights on time two hot meals served on this 11-12 hr flight pleasant and adequate service by a Finnish-Chinese-Malay cabin crew and the IFE worked well on both flights. However there is room for improvement on this 4-star airline: Meals from Helsinki Airport flight kitchen are bland and cheap quite the opposite on the SIN-HEL leg with tasty chicken or beef plus a proper hot breakfast IFE is too limited. A wider range of newer films are needed. No overnight pack (socks etc) which is a standard on many airlines. The price was right this time and we felt it was good value. Moreover their new uniforms are quite classy. When the price is right Finnair will be considered again although they are clearly behind many other 4-star airlines (LH TG TK etc.).","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Lam Nguyen","Germany","2015-05-27","I had a flight from Miami to Washington Dulles with Frontier. When I searched on google I was a little worried when I booked this flight since the price was only half compared to those of other airlines (even after adding the baggage fee). But nothing was wrong. Perfect flight. Take off and landing on time. Check-in fast. Baggage fast. I have nothing to complain. That they charge for the baggage and the food is quite normal in my opinion. The prices for those services are reasonable. If you accept the cheap airplane tickets they provide that is part of the additional costs one has to accept too. Anyway highly recommend!","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","L Sinead","United Kingdom","2013-07-03","Supposed to fly Belfast - Glasgow on Saturday 29th June. Got to airport to discover the flight was cancelled without notice or explanation or apology. There were no staff about so I joined one of the queues at the check-in area which was actually a queue for Glasgow-bound passengers even though there was no obvious indication of this. Those of us in the queue were then allocated either to an Edinburgh flight or a later Glasgow flight with no choice of which flight we could be on. I was put on the Edinburgh flight. This was then very delayed - but nobody told us or explained why or apologised we only had the display screen to refer to. Eventually I got to Edinburgh but had to pay to travel to Glasgow.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Armstrong","United Kingdom","2013-07-03","Flew on Saturday Manchester to Belfast. Delayed 5.5 hours due to technical difficulties. This was then contradicted when our very annoyed pilot admitted that he had been there on time to fly us to Belfast but his aircraft was taken off him to be used to fly a different flight. I'm guessing this was due to our flight not being full. Another flight to Belfast departed before us and we had to wait for our pilot to get a plane to Birmingham to bring another aircraft back. Staff lied to us about how long it would be for our next flight every time it got to 5 mins until boarding they added another hour on to the time. I will never fly flybe again.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Crossman","Australia","2012-08-06","BKK-HEL-BCL-HEL-BKK in business class. A330 business cabin BKK-HEL was spacious and the bedding comfortable. Quilts provided are not your typical itchy wool type quilts. Flights generally on time. Baggage allowance of 2 pieces up to 23kg each was favourable. 10 hour long haul flight was comfortable and service attentive. Requests for further drinks were met with a polite smile and efficiency. Self service area in the galley had enough treats. IFE on the long haul product is not as fancy as that on other carriers but had ample selection for the relatively short long haul sectors. A320 product within Europe includes business with a 3/3 layout with the middle seat kept empty. Drinks a plenty on this service as well and champagne served when the BCL takeoff was delayed by 20 minutes. Staff attentive and friendly. Overall a pleasant experience. Within Europe I find their product consistently better than a lot of their competitors in business.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Gragg","United States","2015-05-22","My fiancé and I flew from Portland Or to Memphis TN. My first slight shock came when it was apparent that we had to pay for drinks which on every other airline I have flown this was complementary. It also seemed that anything extra had a cost to it. But my biggest complaint was when we were returning home. Our flight was delayed an hour. No announcement was made to the passengers or any explanation was given. When we boarded we waited another half hour to take off due to computer issues. We ended up missing our connecting flight to our home city. It took the customer service reps two hours to give us our stand by tickets and food vouchers. They also were unsure about how the hotel voucher worked. Speaking of hotel they didn't have any rooms in their system for us so the voucher was pretty much pointless. So as a well traveled person I would not recommend this airline to anyone no matter how cheap they are.","","","Economy","","","1.0","3.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","David Carmichael","Australia","2012-08-01","We traveled from Singapore to Helsinki on the 20th July 2012 on flight AY 82. We had row 56 the last row. We were advised the entertainment system was not operating just as we took off. This was a 12 hour flight and no entertainment. As we were in the last row we were fed last and there was only one option which contained things I don't eat. We are flying back to Singapore on Finnair in October and are dreading it.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Wells","United States","2015-05-20","This was by far the worst travel experience. I flew from ATL to PDX with a connection in Denver. Our flight was delayed by nearly 3 hours and we spent an additional hour on the runway because Frontier was short staffed and could not find anyone to direct the flight out. We were told that our connecting flight was aware of the delay and waiting at the gate for us. Little did we know they rebooked the entire flight before we even departed from Atlanta with no intention of holding the plane. When we arrived there was no gate available and 20 passengers missed their connecting flight. Frontier customer service was extremely rude. They did not offer any vouchers and told customers that all hotels were booked and passengers would have to remain in the airport for up to 2 days. There were elderly and sickly people scattered all over the airport sleeping on floors and chairs. One family had to purchase 6 new tickets on Delta airlines because Frontier did not have a flight to put them on for 2 whole days. Although airfare appears reasonable please keep in mind that there is a seating fee for up to $35. Both carry on bags and checked bags cost between $25-$35. Water is free but all other beverages cost $2.","","","Economy","","","3.0","2.0","2.0","5.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Hillman","United Kingdom","2013-07-01","Today's flight from Manchester to Knock cancelled ""for technical reasons"". Given how few passengers there were at the boarding gate I assume the flight was not economically viable and this was the true reason. Ryanair are suspected of this ploy which is why I have stopped flying with them. I note comments from others passengers that there is a general feeling Flybe is no longer to be trusted.","","","Economy","","","0.0","3.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Kuzma","United Kingdom","2012-08-01","AY832 from Heathrow to Helsinki. Flight left and arrived right on time. In economy class we received a curry chicken sandwich and choice of various soft drinks juices coffee tea. Good service. No inflight entertainment. When we got to Helsinki we all had to wait for the transport bus - took a few minutes to get to the terminal and everyone has to go through immigration (took about 3 minutes).","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Eelco van den Heuvel","Netherlands","2012-08-01","BRU-HEL-JFK and HEL-BRU. Very competitive price for transatlantic flight. Totally unnecessary to pay 8 and 20 euros for seat reservation on respective European and transatlantic flight as there are options enough during online check in. Food ok friendly crew. Especially liked the Embraer 190 with great legroom en cool blue interior. Would definitely fly again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Threlkeld","United States","2015-05-18","We boarded Frontier flight 607 from Miami on 5/15/15 at 1.08pm. We watched the flight land and unload and within 5 mins we boarded the plane. After everyone boarded this was a full flight the door was shut the captain came on and stated we had to have a tyre change. After over an hour the captain came back on and said we needed to have a 2nd tyre changed. We spent from 1.08pm until 3.40pm on this plane before takeoff on a fully booked airbus shoulder to shoulder very uncomfortable seats and without a single offering of a drink or food item. While I appreciate and understand safety this is absolutely uncalled for! The very least they could have offered was a complimentary drink but no we had to pay $2 for a canned soda. We spent a total of 4 hours on this plane! The seats on Frontier are plastic and very uncomfortable! They also state they are committed to serving customers but that is not what we experienced on this flight. Customer service is lacking.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R Robinson","United Kingdom","2013-07-01","19th June returning on the 20th. Birmingham UK to Inverness UK. BE831 and 832. Very regular traveller with Flybe taking normally a few trips per week. Yes occasional delays but certainly no more than any other carrier I've used. Generally speaking I nearly always get to the other end at the promised time and also quite often a little early. The turboprops take some getting used to but they are comfortable and you seem to get plenty of leg room. The jets are superb. Baggage space is a bit tight in the overheads but a recent change now allows the same carry on bags as Ryanair and others. What makes Flybe shine is their crews I now prefer them over other carriers. Choice of on board food a bit thin but then most flights I take are only an hour or so in duration. Lastly on the few occassions it has gone wrong they have bent over backwards to put it right. Vouchers for refreshments at the airport are always provided without fuss when the delays run over a couple of hours. With their high frequency your never far off the next flights if something really goes wrong.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Young","United States","2015-05-13","I took Frontier from LAX to DEN to DWT. In all cases the flights were on time and on the way back even running about 5 min early. I had no issues checking in (checked in at a multi airline kiosk-not the solitary Frontier kiosks - at the airport). I booked online for one checked bag which cost me $40 round trip - no fee for carry on within the defined perimeters. My flight left lax at 8pm-I was in the drop bag line at 6pm when they opened and waited 5 min-no hassle. My flight left DWT at 6am-I was in line at 5am at the drop bag line again with a 5min wait and no hassles. The staff at the desks gate and on board attendants were helpful and friendly and answered my questions with no problems. On board I was in row 9-which didn't recline because I was right in front of the exit row. Everyone else's seats reclined but I didn't see this as a huge problem. I stick to water in flight mainly because any food or drink (other than water) causes swelling/ retention. I can tell you a regular 12 oz can of soda was $1.99 or they had combo deals-coffee and a breakfast snack was $4.99 and 2 drinks + 2 snacks was $8.99 (this was in the in-flight menu). I think it's fair they're charging al-a-carte to keep the fares low which I appreciate. There were TV's for every seat and the cost for more than a 2 hour flight was $5.99 for a decent variety of channels. Overall I had a good flight both ways and would recommend Frontier based on this experience.","","","Economy","","10.0","4.0","5.0","0.0","5.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Fox","United Kingdom","2013-07-01","Flew from Southampton to La Rochelle and back. The return flight was slightly delayed because of a problem with the aircraft but apart from that there were no problems. Pleasant crew I would use them again.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Juraj Kovac","Slovakia","2012-07-22","Prague to Helsinki return connecting further onto domestic flights. Finnair still provides a very decent service on its European routes even though they've not been immune to aggressive cost cutting which has affected the service somewhat. Asking 8 € for a pre-assigned seat is shameful but if you're patient you can choose your seat freely (even exit row!) during online check-in. On the upside flights were on time (even despite some delay on departure) and legroom on the A320 family is good. Water soft drinks and tea/coffee are offered free of charge there's food (cold but very tasty) even on a 2 hr. flight; and the overhead screens show live take-off/approach footage. Staff are delightful.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Barron","United States","2015-05-10","I took Frontier Airlines from Houston IAH to San Francisco SFO on Saturday May 2nd and returned on Wednesday May 6th. The airline gives complimentary water and was punctual to the destinations. Had no issues with luggage nor seating.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Utecht","Finland","2012-07-22","We flew last week from Helsinki to Hamburg in Business. The Finnair Lounge is always nice but quite crowded as it's the only one for the schengen flights. But you could tell it's July and holiday season as quite empty. Buffet good and tasty. Onboard the Embraer 190 is quite small but service was really good. Was surprised to see that no menu cards were offered. Would have been nice to know what we were eating. No starter as well. The main course was quite tasty and the dessert but was very small. Otherwise flight went fine.","","","Business Class","","9.0","1.0","5.0","4.0","1.0","","","3.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Abbie Ackerman","United States","2015-05-10","I flew Frontier from SFO-MSY. I had to pay for seats on both flights totalling $70 plus a checked bag fee for both flights totalling $40. On top of a $500 ticket it cost me $110 extra just to get a seat and to check one bag. All the drinks and food on the plane are extra. On top of that when I arrived in New Orleans only half of the passengers received their checked luggage. The rest of us waited over an hour for someone to help us and after that they found our bags in the back of the baggage claim where someone forgot to put them on the carousel. Today (5/7/15) I get to the airport for my return trip - everyone was ready to board when someone comes out at the gate to tell us that our flight was delayed for four hours because Frontier didn't have a crew for the flight. The woman who made the announcement quickly walked away leaving all the passengers standing in disbelief. I go to the ticket counter to have them find a flight from Denver to San Francisco because I was going to miss my connection. I was put on hold 45 minutes and talked to four different people.","","","","","","3.0","4.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Barry Ley","United Kingdom","2013-06-26","Early pm flight Leeds to Southampton cancelled yet again on 26/6/13 ""technical difficulties"". Why do Flybe think its passengers are stupid? Flybe staff at Leeds admitted insufficient numbers on the flight so cancelled and merged with the evening flight - seems this happens regularly. Also the flights seem to be cancelled just too late for customers to take flight options with others.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R Hurding","United Kingdom","2013-06-21","Regular Shetland - Edinburgh traveller. Occasionally the Shetland end is affected by fog not flybe's fault. On each occasion flybe have done their best to get us in. (A couple of times the plane has had to return full to Edinburgh.) Flight crew handled each occasion as best they could. Follow up arrangement / flights handled by terminal staff efficiently on landing. Seating spaces tight for anyone 6ft or over.","","","Premium Economy","","8.0","3.0","5.0","3.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tekle Shanka","Australia","2012-07-15","Took connecting flight from Singapore to Helsinki on 2nd July 2012 and return flight to Singapore on 10th July 2012. Whilst overall impression was Ok I was very disappointed on the return leg. Checked in at Vantaa about five hours ahead of the boarding time. At boarding got I was told my assigned seat was given to somebody else and was allocated in the section I did not request for. The seat was cramped. The entertainment unit was not working.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Hausman","United States","2015-05-08","I've been flying Frontier between Dulles and Orlando on a regular basis (once or twice a month) since they started the service last summer. They are having scheduling issues flights are late 70-80% of the time. They charge for everything since I have no luggage only a computer bag that's ok. I reserve a seat since I don't want a middle one and that recently went from $3 to $8. All this is ok for a two hour flight (beats driving) except that the plane I have been flying on lately has the thinnest most uncomfortable seats I've ever sat on in an airplane. Not sure if this is an exception or this is the new normal? Overall they're ok and the flight delays are becoming shorter and less frequent.","","","Economy","","7.0","1.0","3.0","3.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Townsley","Germany","2013-06-21","I am a regular flyer with Flybe been a massive deterioration in service quality over the last few months. Last 3 flights all delayed by up to 2 hours due to ""technical problems"". Today - Birmingham to Stuttgart flight 10am - after waiting ages for information about boarding - told flight was cancelled due to ""technical difficulties"" - all put on evening flight 7 hours later - given a £7.50 voucher for inconvenience. At 5pm kept waiting again - due to more ""technical difficulties"" - finally all got on the aircraft but - told the slot had been missed and then told due to more ""technical difficulties"" we were transferred to another aircraft - took off at 6.45pm. General feeling is that the ""technical difficulties"" are just an excuse - doubling passengers from the morning flight to the evening flight just to save money. Rubbish service just lately - no information available in Birmingham - no management to make any decisions. No concept of customer service. I'm now looking at other options.","","","Economy","","","4.0","2.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Stead","United Kingdom","2013-06-21","I use flybe on the Leeds to Southampton route. Last two flights have been a disaster no indication at check in that flight isn't going anywhere. False impression as you are called to the gate only to be informed the flight is cancelled! Customer service is dire I'm one of many flybe passengers who wont be flying with them again! My one hour flight to Southampton took 12 hours! Two cancelled flights and a bus trip to Manchester followed. My flight last week got cancelled for ""Technical reasons"" in other words it wasn't economic to fly us home. Flymaybenot should be their motto!","","","Economy","","1.0","4.0","3.0","3.0","0.0","","","0.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Philips","United States","2015-05-01","My family and I flew round-trip from Cleveland to Orlando and I am happy to report that we had great experiences on both flights. All Frontier airport staff/flight attendants were very friendly. Neither flight was delayed at all in fact we reached our destination ahead of schedule both times. I will say that we were annoyed by the extra charges for choosing seats (which I did because one of my companions is a very nervous flyer and I didn't want her to be alone) and carry-on bags (which again we did - checking bags is the cheaper option but I prefer the ease of carry-on luggage whenever possible) however getting to/from our destination safely and efficiently is top priority. I would certainly recommend Frontier to others but just make sure you look into all the charges before you book so you know what's coming.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Pepler","United Kingdom","2013-06-21","I call Flybe FlyMaybe because that's how it seems to be with them. After a spell of getting better they seem to have gone back to their old ways. 2 weeks ago I was dropped from a flight I was booked on and moved to an earlier one with no explanation or choice. (Glasgow - Birmingham). Today I am flying Aberdeen to Birmingham and the flight is cancelled due to 'a technical fault' and all passengers are re- booked on the next flight 4 hours later. Sounds a bit odd to me. I wonder if the 'technical' reason is not enough passengers to fill 2 flights and make a profit. Colleagues have reported similar issues on this route recently. I will be giving Flybe a miss from now on - Virgin and BA both fly Heathrow to Aberdeen which is just as accessible as Birmingham.","","","Economy","","","3.0","0.0","2.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Katarina Gustafsson","Australia","2012-07-13","We recently flew Melbourne to Helsinki via Singapore. When departing Singapore 2 of the rear toilets were ""out of order"". Even one of the stewards voiced his disbelief that they had not been rendered operational before departure.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Craig","United States","2015-04-28","Flew at the end of April 2015 from CVG-LAS round-trip. First experience on Frontier. I had researched pretty well so I knew all about the extra fees. I paid in advance for a checked bag and an upgraded stretch seat. Seat was very average at best but on a long flight the leg space was worth it. It was my first time checking a bag in years as I couldn't justify spending more to carry my bag on. A bit of a hassle but probably would not stop me from flying them again. Flights were on time and went off without complication. They really hustle to turn the planes around quickly. That also means that they don't get cleaned very well as this is the flight crews job. Floor of the plane was filthy and general upkeep was neglected. Definitely no frills but they did get me and my luggage from point A to point B safely and on time.","","","","","7.0","3.0","3.0","2.0","2.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Lakin Prouse","United States","2015-04-28","Denver to Dallas 4/22 flight 124 and from Houston to Denver 4/26 flight 247. I fly Frontier all of the time out of Denver and have never had any issues at all. One of the few carriers to have TVs on every flight. I have never been delayed. It blows my mind that there are so any bad reviews. You just bought an airline ticket for 100's under other carriers and you don't expect to be charged other places? It's not even that terrible of up charges. Yes to pick your seat if you want to and to check or carryon a bag but you still are 100's under other carriers prices. Go into knowing there will be fees it's nowhere near as bad as spirits fees and the prices are cheaper. The planes are nicer and the pilots are top notch.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Anna Gislen","Sweden","2012-07-09","Singapore-Helsinki - food overcooked and horrible. Poor range of movies on a 12 hour flight. Tray in seat almost loose and bad quality seat cramped and uncomfortable. No head-phones were handed out available only for hire. No free drinks except soft drinks. Flew with them (Helsinki-Hong Kong) where at least the movie selection was a little bit better and head-phones delivered free but everything else as bad.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Norman Claringbull","United Kingdom","2013-06-19","Yet again Flybe cancelled the Leeds/Southampton flight. Talking to ground staff and fellow passengers it seems that this cancellation is a regular occurrence. I'll never use Flybe again!","","","Economy","","","3.0","0.0","0.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Saketh Ram","United States","2015-04-27","Always remember that you get what you pay for. This airline lures you with low fares then has lots of add ons. $35 for a carry on #25 for a checked back and also you have to pay to select a seat. Minimal staffing at airport so unable to answer questions. Flight from DEN-LAS delayed 4 hours due to mechanical delay no support from airport staff. Return flight boarded 45 min early with final call 30 min before scheduled departure because they wanted to leave early. Worst turbulence ever on approach into DEN never had with other airlines even in bad weather. Would not recommend. Crew not particularly friendly.","","","Economy","","3.0","2.0","2.0","1.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Martin Hallworth","United Kingdom","2013-06-13","Flybe are not good at the moment! I fly every week MAN - Aberdeen return recently there is always a problem plane faults counting the passengers on getting wheelchair passengers off! They need to improve this flight on a very busy route they will soon loose regular customers if they don't improve their act.","","","Premium Economy","","1.0","3.0","4.0","3.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","T Isaacs","Australia","2012-07-08","HKG-HEL-HKG. Flew A340 to Helsinki and A330 on the return flight. Both planes well presented on boarding flight crew attentive on both legs. Took the option of extra leg room on both flights (both night flights) - row 41 and was glad I did as I managed a reasonable sleep. Having travelled on Qantas to and from HKG the IFE on Finnair was lacking choice and somewhat dated food was just passable however plastic cups that were thin and paper cups for tea / coffee were pretty poor.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Altenberg","United States","2015-04-23","I have been a ""road warrior"" for over 15 years. My schedule for weekly air travel has been fairly consistent throughout that time-I'm usually on a plane every week. Needless to say I have pretty much flown every airline out there. When we moved to Denver 4 years ago Frontier became my ""go to"" airline. Great staff great service lots of direct flights and they were usually on-time. Wow with the new ownership and pricing model apparently you can kiss all of that goodbye! Sad to say that the best air carrier has completely imploded. Stay away. Do not buy into the cheap airfare inducement.","","","","","","2.0","3.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Bill Campbell","United States","2015-04-23","Worst experience on an airline ever for this frequent traveler. Due to mechanical failure on the aircraft they left us stranded in Orlando in early March. They kept us at bay until they boarded three other flights in their terminal ""pod"" I suppose to thin the crowd that could have got fired up. 5 hours after scheduled departure they told us flight cancelled. They were working on getting hotel accommodations and transportation but could not tell us about return flight info. It was approaching midnight and I had to be back home in the AM. We booked a flight on US Airways who as always took great care of us. We spent the night on the floor in the airport. They do not respond to complaints nor have they made any effort towards remedying their failure. Horrible customer service. Horrible airline.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","John Strous","United Kingdom","2013-06-12","My flight from Leeds/Bradford on Monday morning to Southampton was cancelled and I had to be transferred to Manchester for flight to Southampton arriving there 4 hours late which meant I missed my appointment at 12.30pm which was the main reason for the trip in the first place. To cap it all my flight back from Southampton to Leeds/Bradford on Tuesday evening was delayed by over 2 hours which rounded off a miserable experience with Flybe never again it was a complete waste of money and time.","","","Economy","","","3.0","3.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Akram El Dimerdash","Egypt","2012-07-03","CDG-HEL. The Flight was on time the Crew was a real plus on this flight they were very friendly smiling and helpful. The plane (A321) was modern and Clean. The flight time was 2 hrs 35 min so the meal was not appropriate for the length of the flight - just a cold chicken sandwich and a soft drink! All in all it was a pleasant flight and will fly Finnair again.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Muir","United Kingdom","2013-06-04","MAN to BHD return. Outbound we were an hour late departing with no explanation at all and no apology until we landed. Bar service started but had to finish having seen half the cabin as we were preparing to land. A small delay on the return and we got the bar service. Crew were OK going out good coming back. E-195 is a good plane clean snd comfortable. No alternative on this route unless you want to fly to BFS which is miles from the city itself.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","F Ciebien","Canada","2012-06-26","Finnair should be ashamed of themselves for cramming in so many seats on an eight hour flight from Toronto to Helsinki. My husband and I are 6' and 5'8"" respectively; there was just no leg room available for either of us. It was the worst experience we have ever had on any airline. The staff were pleasant enough but you couldn't enjoy your meal when you were trying not to elbow your neighbour. I am sorry to say my holiday was diminished knowing I would have to repeat the same flight home. Finnair did not disappoint in that regard. Never again!","","","Economy","","2.0","1.0","4.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Robinson","United States","2015-04-17","I took a 5 hour flight from Dulles to Vegas. I wasn't sitting with my boyfriend who I booked the flight with. We were delayed nearly 2 hours. The seats were like sitting on a rock and my seat recline was broken. To watch TV was 5.99 to get a soda was 2.99! On the way home we got to sit together but there weren't any TVs and none of the seats reclined. The flight home boarded a hour early and took off early which those of us who were there appreciated but a lot of people got left behind. I will go back to flying with Delta!","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Bob Blakey","United Kingdom","2013-06-04","BE315 Exeter - Guernsey Saturday 1st June. Travelling to the Channel Islands to join a friends yacht. The flight incurred a 4 hour delay due to a faulty spoiler on the Q400 which had to be completely replaced. On the plus side there were regular announcements about the delay although the content was largely 'the plane is broken and the engineers don't know when it is going to be fixed'. Also Flybe provided as they should refreshment vouchers after 2 hours and also offered free soft drinks when we finally got airborne. The profuse apology from the captain immediately prior to departure was also appreciated.","","","Economy","","4.0","3.0","4.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2012-06-25","HEL-SIN-HEL. Very comfortable flights. Enough legroom. Dinner average breakfast very tasty. Drinks available from the galley during all flight. Good entertainment with nice films and quality music. Lavatories clean. Best thing on both flights was excellent cabin service especially from Singapore to Helsinki. All flight attendants were very friendly and nice taking care customers. All the time smiling and chatting with passengers.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Gonzalez","United States","2015-04-17","Flight F9 1256 4/15/15. I was worried about my flight today after reading all of the negative reviews but I must say that I was pleasantly shocked! This was probably one of the best flights I've experienced flying out of O'Hare airport or other airports for that matter. Our flight even departed a little earlier than planned. It was a pretty early flight so I did sleep the entire way which was very uncomfortable because the seats have little cushion and do not recline. Since I slept throughout my flight it didn't matter to me that there wasn't any entertainment or wifi. Also I like that the cheaper option is to check a bag in. I decided to pay more for a carry on and the process to board and off board is so much faster since many elect the cheaper option to check their bags but also there was plenty room available in the overhead compartments. For the price I paid for the ticket and because I am an anxious flyer pilot skill is more important than the seating or entertainment. The fact that I was able to sleep on a flight which is very rare is important to me. I think Fronteir is exactly what it markets itself as an economy Airbus. Expect to get from point A to point B nothing more. Plan on bringing a pillow and a book to make the flight more comfortable.","","","Economy","","8.0","1.0","3.0","0.0","2.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","M Hewlett","United Kingdom","2013-06-03","After a long break following reliability issues with trips to Edinburgh thought I would try Flybe one more time as timings worked for early meeting in Newcastle. 4am alarm for 7 am flight only to find 2+hrs delay (and counting). With the reliability others enjoy this is just not good enough!","","","Economy","","","0.0","0.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","C Ching","Canada","2012-06-24","Flight from Helsinki to Hong Kong was 'delayed' from 11.40pm to 8am: Over 100 passengers were sitting at the gate with no staff present anywhere and no idea that there was even a delay! Finally around 11.30ish a few passengers went over to the Finnair Lounge only to find that the flight had been delayed. The previous plane hadn't come in - you didn't know this before letting half the plane check in? Many people had been there since 8.30-9pm! People were fighting to get onto a single coach to go to the provided hotel - no meals provided and there weren't even meal options available for those who wanted to pay. People with connecting flights were provided with no assistance whatsoever. No phone available.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Lowery","United States","2015-04-16","March 15 flight #1127. March 20 flight #1126. I booked flights with Frontier Airlines before knowing anything about the airline. My husband researched them and had us very nervous about flying with them due to reports of cancelled and late flights. I called customer service and they were very helpful and courteous. After talking with them I felt comfortable with the reservations. The flight out of Dulles was 30 minutes late but we still arrived in Las Vegas 15 minutes early. On the return flight we left 15 minutes late and arrived at Dulles 45 minutes early. I have no complaints at all.","","","Economy","","10.0","4.0","4.0","2.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Whalen","United Kingdom","2013-06-03","My family and I have flown many airlines over the years and Flybe is by far the worst we've used. We were meant to be flying direct from Newcastle to Jersey however these flights were cancelled and we were given the option of flying Newcastle to Southampton and then on to jersey from there. This is a decision we now regret. Our flight from Newcastle was delayed by 3 hours due to a technical fault meaning we missed our connection. We were then moved onto a later flight which took off half an hour late meaning we got to jersey 6 hours later than planned. Coming home our flight from Southampton to Newcastle was also delayed by 1 hour 45 minutes. We will never be using Flybe again.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Elaine Nyman","Canada","2012-06-21","We had travelled 7hrs by car to get to Toronto on the 5th and spent the whole day of the 6th waiting for our flight to go out at 10.30 pm and then we were told the flight was cancelled. Finnair did pay for our hotel that night and paid for our breakfast but then we had another day of waiting around and which cost us money for more meals. Because of this delay we missed a day and a half in Copenhagen which was part of our trip that we had paid for. We feel we lost about four hundred dollars a person for the delay. The plane was like a sardine can. There was no leg room and very hard getting in and out of your seat. Anybody with claustrophobia would not have been able to handle it. The flight attendants were very pleasant and friendly. I can't complain about the service at all. Our flight from Copenhagen to Helsinki was in a much roomier plane. I think that when you fly 8 hrs. you should be comfortable. I don't think I would fly Finnair again unless I knew what type if aircraft I would be flying in.","","","Economy","","5.0","1.0","5.0","4.0","4.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Crouch","United States","2015-04-16","Denver to Seattle April 8 2015 flt 137. Seattle to Denver April 12 2015 flt 146. The seats were uncomfortable and leg room was not sufficient. The extra carry on bag fee was $40.00 and cokes were about $3. Terrible experience.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R Anderson","United Kingdom","2013-06-02","Newquay to Gatwick. Aircraft had a technical problem. Flybe flew in an empty aircraft from Amsterdam and in the end we were only one hour late. Cabin crew were friendly and efficient. A good flight.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Azlan Hashim","Malaysia","2012-06-18","I flew on Finnair SIN-HEL the of June 2012. The ground agent at SIN were helpful and friendly. I was seating on 26H. I found the legroom was pretty good. The inflight entertainment and onboard meal were average. The highlight for this flight was the crew - friendly and courteous. I would recommend this airline to friends and family.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Silas Richardson","United States","2015-04-14","The only thing that had any value was my seat and I was by the emergency window. I had great leg space but as for the service on the flight. The flight attendant seemed she didn't really care no smile. As for the pricing it was a cheap flight but everything else cost: the drinks (non-alcohol) on the flight and the snacks. The bags I got charged for every bag. I will not fly Frontier just like I have not flown Alaska Airlines.","","","Economy","","1.0","5.0","2.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","D Rafferty","United Kingdom","2013-06-02","Appalling service from flybe again. This will be the last time I use them. Customer service is non-existent as their desk in Manchester airport is unmanned as a policy. Have flown frequently between Manchester and Belfast and rarely been on time. Currently sitting in Belfast where monitors have let us know that flight delayed by 45 mins then 1.5 hrs and currently 1hr 45 mins. No explanation no apology no information whatsoever from Flybe. I fly frequently within Europe and USA and Flybe is without question the worst airline I have ever come across with regards to punctuality and customer service.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","D Saulys","United States","2012-06-18","June 12th Finnair flight Helsinki to Hong Kong flight was abruptly cancelled (ie 8 hour delay) and we were rebooked on the Singapore flight losing our pre-paid exit row seats in the process and greatly inconveniencing my return to work the next day. Rebooking agent was rude. Worse I know these cancellations are a matter of routine - same happened to two relatives in May. Finnair apparently cancels flights when they do not sell a minimum number of tickets. I fly 60K miles a year but will never ever fly them again. And good luck trying to get your money back for pre-paid comfort seats.","","","Economy","","2.0","1.0","2.0","3.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Joseph Yohe","United States","2015-04-14","Been flying from Orlando to Washington Dulles every week since June their inaugural flight. Never saw such a decline in service. Upgraded seats went. From 25 to 45$. Seats went from a nice leather to a hard smaller seat that does not even recline. Just cram more seats. No leg room. Seven out of ten flights are always delayed. I have three more flights then going back to another airlines. Would rather pay more. Actually everything Frontier charges for it is cheaper to fly elsewhere.","","","","","2.0","1.0","4.0","1.0","3.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Jones","United Kingdom","2013-05-31","Once more the perils of flying with flymaybe. Flight to Manchester cancelled - rude unhelpful staff before security. Advised that when we miss the connection we would be put up in hotel. If anyone is reading this and you have a choice to fly with anyone other than flybe then I truly would take that option.","","","Economy","","","0.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Ernesto Sanchez","Thailand","2012-06-11","BKK-HEL-MAD-HEL-BKK in Economy Class. The planes on both legs (A330 long haul A320 short haul) were new and clean. All flights departed on time and the transit in Helsinki was smooth. Economy Class seats in the A330 have inflight entertainment system which is good although with limited selection of movies. The food was fine both in quality and quantity. The seats in economy are just ok. The staff was always friendly and attentive. Finnair is probably the best value price choice for flights between Europe and Asia. Highly recommended.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Kiolbassa","United States","2015-04-12","I am laying on the terminal floor as I type this. I was scheduled to fly to ORD from MCO this evening at 6.45. There were heavy storms in the Midwest so our flight was initially delayed. This happens. However the way this airline handled this delay was nothing short of appalling. The website said the flight would be delayed a little less than an hour. Upon arrival at the gate there is absolutely no info on out flight. Finally after 3 hrs the young woman at the gate tells us that the flight should get to Orlando around 12.15am and that's ""all she knows"". We all wait. Meanwhile the skies are all clear in Chicago and all other flights are starting to get moving. Then at about 11pm we are told that the plane has not yet pushed back in Chicago and is sitting at the gate and now the flight will be around 2:45am. At this point we all start to ask if the flight will be cancelled so we can all make other arrangements and find lodging. The attendant once again says that this is all the info she has. One man asks ""you work for the airline can't you at least call to see if you can find anything out?"" Her response ""no I can't."" She eventually disappears. Then shortly after midnight a man get on the intercom and informs us (very casually) that the flight is cancelled but ""since it has do to with weather we aren't going to make any accommodations for anyone. If you want we can give you s number that you can call to try and figure this out fit yourselves."" They preceded to write down the same 800 number from the website on ripped pieces of paper and hand it out to anyone who asked. In defence of the attendants they seemed like they honestly had no idea what was going on and were just as frustrated as many of the passengers. Upon calling the airline I was put on hold for over 45 mins with no response. All in all it was an awful experience and the incompetence of this airline seemingly knows no bounds. I am currently stuck in Orlando with a choice of paying over $700 for a one way domestic flight or renting a car and driving 20hrs to get home because this airline cancelled my flight and offered no solution or assistance whatsoever. I will never fly Frontier again!","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Dennis I Patterson","United Kingdom","2013-05-28","On Wed 22nd May due to a cancelled south west train my wife and I missed our 18.30 flight to Newcastle. We went to the Flybe help desk to re-schedule our flight the young ladies on duty that night were fantastic. Our flight was arranged for 07.00 on Thursday considering all things this was at a very reasonable cost. They even found us a hotel for the night.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Charlie Sinclair","United Kingdom","2012-06-10","I found it clean efficient on time and overall a good airline to fly with. The food wasn't bad. My flights arrived and left on time. The entertainment on long haul flights were perfectly reasonable and the staff were very friendly. Overall I would recommend this airline to anyone and would consider using it again myself.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","D McCarthy","Australia","2012-06-10","Flew Helsinki-Singapore in Business Class and onto Frankfurt. No inflight entertainment and no real apology offered on this international leg having said that on the flight Singapore-Helsinki the entertainment program was pretty average anyway so what you lost was not so great. Small inadequate selection of magazines. Cabin service attentive and quick but food not worth staying awake for. Fare was A$7000 return MEL-FRA versus Qantas $11K! Helsinki airport is usually efficient but sometimes security check can be cumbersome and slow immigration very efficient though.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","William Maia","United States","2015-04-06","Even though we enjoyed the convenience of the 5 minutes walk between our parking spot and the check-in counter at Trenton Airport having to pay for any checked luggage and specific seats so my partner and I could seat side by side was vexatious. Flight attendants were very pleasant but the 2-hour wait after disembarking at Hartsfield- Jackson (Atlanta) to get our checked luggage was exasperating.","","","Economy","","5.0","4.0","5.0","0.0","2.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Thomas","United Kingdom","2013-05-23","SOU-AMS and return next day. Should have known better than choose a lunchtime flight. The inevitable ""next information at..."" message on the departures screen followed an Embraer bound for Malaga being unloaded after it ""went tech"". Evidently our airplane went to them. Time passed with ""next information at..."" moving back every half hour. 5 voucher offered after an hour. Replacement Embraer arrived to get us away 2.5 hours late. Rest of flight uneventful and it made a nice change to be attached to an airbridge at AMS instead of waiting for the bus. Next day it was a Q400 so back to the dreaded Gate D06. Boarded 15 minutes late. Captain announced further 20 minute delay due to single runway ops. Then the inevitable 20 minute taxi to 36L. Pleasant crew Captain clearly tried to expedite journey but still 40 mins late arriving. Can't really grumble only £215 return vs 400 on BA. It is a little too much of a lottery though - particularly if you've a tight business agenda.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Trueman","United States","2015-04-06","Flight was delayed on my way to Naples FL from Cleveland OH. No notification and no staff around. Finally 1 hour later we were told there wasn't staff for our plane. On my way back home my seat was double sold! Tried to offer me another seat but it was away from my daughter whom I was flying with. Staff were difficult just said ""you want to get home don't you""? Then to top it off my luggage was lost! How does that happen on a non-stop flight?","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K Odonnell","United Kingdom","2013-05-20","We were flying Newcastle to Exeter at 10.25am this flight was delayed by 2 hours and then cancelled. Our only options were to get a refund or get a flight to Gatwick and a 4 hour coach journey to Exeter. The Gatwick flight was delayed by over an hour and we had to fork out a lot of extra money due to this. I will never ever use them again.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","P Nilsson","United States","2012-06-06","Not only did I have a great Finnair flight from JFK to Helsinki but also from Helsinki to Budapest. Going through passport control in Helsinki took only about 5 minutes and the 40 minute connection was more than enough time (I actually waited nearly 30 minutes once I got to the gate for the Budapest flight)! I found the flight attendants provided excellent service throughout both flights. Food was ample if not particularly tasty.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Mcleod","United Kingdom","2013-05-19","4 flights in 1 week (every one was late). Used Flybe to fly from Southampton to Aberdeen via Manchester. What can I say. 4 flights and not one was on time. Poor service from cabin crew dirty planes. The first plane that I was on had to use the toilet. I was the first passenger to use the toilet and I was shocked at what I encountered. If they cannot even be bothered to clean a toilet and change a sodden toilet roll then no way would I eat or drink anything. All I can say is that the chance of me using Flybe again are almost nil. Found that the ground grew and cabin crew all had the same attitude (did not seem to care about service in any way or form).","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Goldberg","United States","2012-05-30","I flew the A330 (business class) from JFK-HEL. The plane was spotlessly clean the service outstanding (after flying coast to coast with AA beforehand). Crew were friendly professional and offering gracious service. Food was better than AA or DL international service worse than Air France. The flat bed seat was comfortable. I would choose AY over an American flag carrier any day of the week!","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Alan Layne","United States","2015-03-28","Bad service. Paid for seat upgrade but video monitor did not work. Every seat except middle seats behind the wing have an upgrade fee. Beverage service is poor at best and even a Coke costs $3 (""but you get the whole can""). Bag fees are increasing yet again. As a Denver native I am sad to say I will never fly Frontier again and will discourage anybody else from doing so. Like with Spirit Air Indigo Partners ruined another once great airline. But hey they turn the biggest profit in the industry so screw the passengers.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Kelley","United States","2015-03-28","I did not have any baggage to check and my only carry-on was a backpack that fit under the seat. I arrived at SeaTac in plenty of time for my flight so that I could print out my boarding pass (I had already checked in online) only to find that none of the kiosks were working. So I waited over an hour for the counter to open only to be treated to a rep yelling at everyone for not checking in at the kiosk. Finally the other rep got her to listen that the kiosks didn't work. Upon arrival at the airport my flight was listed as on time. After a gate change to clear across the airport we were told that the flight was delayed by 4.5 hours. No one to speak with since no agents at the gate. By 10pm 3 hours post original flight time the flight was listed as delayed another 3 hours! Again no agents to speak with. I had signed up for text/phone/email notifications and none were ever received. We ended up arriving 8 hours after our arrival time. I had to take another day off of work and it was a very long night. The flight crew was pleasant but again no compensation of any kind for our troubles. You would think that if Frontier cared at all about their passengers that we could at least get a free soda. This was my last Frontier flight! Not worth the time and aggravation. We never did get a realistic reason for the delay.","","","Economy","","","3.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Ian Campbell","Australia","2013-05-08","Flight from Aberdeen to Sumburgh. Cargo door came open inflight so plane (Saab 340) diverted to Orkneys. To give you an indication of how poor this airline is I have now been sitting here in Kirkwall for 3 hours and they've only just made a definitive announcement about what might be happening re replacement aircraft etc. Flybe staff on the ground - no information and other airport staff are either non communicative or just downright rude.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Gittins","Australia","2012-05-30","As soon as we got onboard for our flight SIN- Helsinki they announce that the inflight entertainment system is broken - great just what you need for a 12 hour flight with 2 children. Food was really ordinary no choices and not kid friendly - no menus provided either. The plane itself was ok though and not too bad for airline seats. Overall - not impressed.","","","Economy","","2.0","3.0","4.0","2.0","1.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","P Stolzman","United States","2015-03-28","Will never fly Frontier Airlines again. We were scheduled to fly to Tucson via Milwaukee to Denver to Tucson. When checking in in Milwaukee we were told our outbound Milwaukee to Denver flight was delayed by two hours. As a result we would miss our Denver to Tucson flight. For the next 75 minutes we waited to be rebooked on a flight arriving in Tucson 24 hours later. Terrible service. No apologies nothing. You get what you pay for with this airline.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","E Kehoe","Ireland","2013-05-01","Dublin-Exeter-Dublin. Dash 8 plane. Very loud if you happen to sit (e.g. row 10) near to the propeller. Noise reduced once reached cruising altitude. Outbound flight was early. Inbound flight was 30 minutes late. Cabin crew very nice.","","","Business Class","","6.0","4.0","4.0","4.0","0.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","M Knight","United Kingdom","2013-04-28","I fly from Manchester to Aberdeen at least once a month and the flight has never been on time (as I write this I'm in the Servis Air lounge in Aberdeen waiting to board another delayed flight BE1036). Flybe don't have enough aircraft to cover contingencies and I'm sorry but they are no longer cheap either £482.00 is what I paid to fly up yesterday (also delayed by 90 minutes). From now on will be using BMI dread to think how much of my time Flybe have wasted over the past two years and they must be aware of how garbage their service is.","","","Business Class","","","3.0","2.0","2.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","P Ng","Singapore","2012-05-28","Singapore-Helsinki. Seat was comfortable enough and food was decent. On outbound flight there was no air-con before the flight took off. On return flight there was no inflight entertainment at all. Pilot announced this once everyone was boarded - a perfunctory apology and that was it. With Finnair this flight left on-time but with no pre-announcement of electrical problems (lights didn't work either) - they seemed rather indifferent with the attitude - ""you're on board the doors have closed so live with it"". Seats more comfortable than Lufthansa but amenities / service not as good as SIA.","","","Economy","","4.0","4.0","3.0","4.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Molina","United States","2015-03-23","I bought my tickets before reading the reviews and when I started to read the reviews I started to regret buying the cheap tickets but it was too late. I flew from Orlando back to Chicago and I have to really say that I'm glad I bought the tickets before reading the reviews or I wouldn't have bought them. High points of the flight? They have a TV and the seats were actually comfortable. I'm a plus size girl and I fit and my legs didn't feel cramped at all. So for those of you who had a bad experience try it again maybe it was a bad day for everyone that day. But do bring your own snacks and drink because the prices are ridiculous onboard.","","","Economy","","9.0","5.0","4.0","0.0","5.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Arthur Illingworth","United Kingdom","2013-04-23","I flew to Jersey from Southampton yesterday 22/04/13 on BE241 I booked online chose me seat and paid my fare only to be told by the stewardess on boarding 'I have moved you from 20A to 19C as a couple wants to sit together'. My complaint is I was told not asked. What is the point of choosing your seat?","","","Economy","","3.0","1.0","3.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Niklas Kuisma","Finland","2012-05-28","HEL-AGP-HEL and HEL-CDG-HEL. Finnair's online check-in is fantastic and makes travelling very smooth. Even if the short-haul economy is ""the weak point"" of Finnair the flights were very comfortable professional flight- attendants. Not a single flight was delayed. Very good service especially to transit passengers travelling via Helsinki.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Mitsumori","Japan","2012-05-28","TYO-HEL. I've always been very satisfied with Finnair. I fly often from Tokyo to Finland and the service has always to been my liking. I love the stylish modern uniform of the cabin crew. Even when flying with children the staff have always been very understanding and helpful. I have yet had not a thing to complain about my flights and I will continue using Finnair.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","H Riley","United States","2015-03-23","Frontier Airlines is ranked as a 3 star carrier. Really? On a scale of 1 to 5 stars 3 stars means an airline is average. That has not been my experience on Frontier and I think on a whole the airline is substandard. My recent flight round-trip from PDX to DEN was miserable. They charge for baggage-checked and carry on and they even charge for a cup of coffee or soda! The flight attendants are grumpy and not customer service oriented flights are late without any reason or apologies from the ground crew and leg room is non-existent. Better fares abound on Southwest so choose wisely.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Greg Penola","Turkey","2013-04-23","LGW-INV on EMB aircraft. Very comfortable cabin crew friendly slightly delayed departure very positive experience overall. Seats don't recline on this aircraft but for a short trip this isn't a problem.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Michael Parker","Australia","2012-05-22","Bangkok-Helsinki A330-200. A fairly new aircraft and I was impressed with the appearance of the cabin. Nice and cool pale blue layout which was spotlessly clean. I found the seating very comfortable with ample leg room and didn't feel closed in when the pax in front reclined. Cabin crew were not overly chatty but professional and attentive constantly offering water and keeping the toilets clean. Entertainment worked well but found the choices a bit limited. After the first meal service any additional alcoholic drinks and snacks are charged. The second meal was complimentary but again alcohol is charged. The food was basic nothing to look forward to very salty. I will take this flight again as the comfort Finnair provides over others is far better plus it's a daylight flight to Europe. Transit in Helsinki was 1 hr 55 and I was pushing to make my next flight. Helsinki-Berlin 737 aircraft looked a bit tired inside and seating was cramped. The crew were very good and I was surprised to be offered something to eat. Flight was good with full service provided. Arrived at TXL stand off bay so bussed to the terminal and a long wait for luggage.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Mathieson","United States","2015-03-18","The customer service is unacceptable and unhelpful and the flights are frequently delayed and canceled. This airline will tempt you with lower fares and then make you pay for each carry-on bag and each checked bag as well. It's a tactic that has apparently been working for them because their buyers are ignorant and don't check these things first so please don't be one of those customers like I was. My only advice is turn around and book somewhere else.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K William","United States","2015-03-18","I have been a summit member for over ten years. They have methodically reduced all of the benefits for being a frequent flier until they are now nearly non-existent. The staff on the phone when you can get through are tired and it is easy to see that they very much dislike their jobs. The flight attendants on too many of my recent flights are also grumbling and service is sketchy at best. On a recent flight from Denver going south the attendants did not start the beverage service until we were more than two thirds the way to the destination and did not prepare the cabin for landing until the pilot announced ""Attendants please prepare for landing."" Speaking with a number of people we have all encountered hang-ups when trying to speak to an agent.","","","Premium Economy","","1.0","4.0","1.0","2.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Tydeman","United Kingdom","2013-04-21","This is a low cost airline in terms of service but not price! We are crying out for decent choice at Southampton Airport but Flybe has the monopoly and don't we know it. They introduce new routes with a fanfare and then quietly drop them later hoping nobody will notice. Prague Liverpool Galway Newquay Toulouse Murcia Split Frankfurt Dubrovnik have all disappeared from the schedules. Poor choice poor service general complacency. I was able to avoid the overpriced 'drinks and snacks' on board.","","","Economy","","4.0","2.0","4.0","2.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Daniel Velez","United States","2015-03-18","The usual complaint about charging more for carry-on luggage but not warning of the charge when purchasing the ticket. We packed individually a total of four carry on for a total of $200 round trip and we had to checked them not bring as carry on. Second they changed our returning flight from 11pm to 9am we lost a day of our vacation! Then we had to purchase assigned seats to ensure we sit together. Third they only provide free water everything else had to pay even $3.00 for a can of soda. Only snacks for a 7 hour flight to Las Vegas. Fourth staff did not communicate we had special service stop in Cincinnati and we're told to get out of the plane and then they called us in about 5 minutes to hurry up that we should have never got out of the plane. Six our returning flight was awful we sit inside the airplane for an hour they said it was a light bulb they needed to change. The seats were the most uncomfortable I've sat in. I'm 5'3 and 140 pounds and never have a problem yet I was sore after a 2 hour. Seven we had to get out of airplane in Cleveland Ohio for special service again and only had 10 minutes to purchase cold food and drinks for $60. Insane! And then ran back to the same airplane. Eight we finally arrived to Orlando Florida the staff could not tell us were the luggage will be. After we arrived to baggage claim we waited for over an hour! Nine a lot of passengers went to the counter where staff had no idea why the luggage was not available they said that probably they were waiting for other flights! Finally a supervisor came in and her only consolation comment was that we needed to wait 5 more minutes. Everyone was outraged and started asking for their baggage money back. The frontier supervisor started yelling back to all passengers and threat to call police on us. No meal voucher or baggage voucher. We had just keep waiting after a 12 hour trip. Ten this was the worst experience I've had. The cheap flights are always more expensive and service is awful.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","G Lowndes","United Kingdom","2013-04-17","Like Mr Humby I was on the Amsterdam to Southampton flight on April 12th. As he says situation was chaos and inconvenience huge having to re-enter Schipol Airport and security three times that day. If Flybe had the brains to keep two wheels at their destination airport they could have avoided this mess as it takes only half an hour to change a wheel which is something they would have to do anyway before they can fly the plane again. Altogether a very bad experience and a bad advert for our country. My Dutch colleagues were not impressed.","","","Economy","","","4.0","1.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","P Rogalski","Poland","2012-05-20","HKG-HEL in C class. Very negative experience. 2 of 3 toilets out of order and queue to the only one was longer than in economy class. The toilet was also very dirty. Main meal very simply and no choice for breakfast. However wine selection and dessert good. CX or QR serves better meals in Y class. Finnish crew were very robotic in their service delivery but one Chinese crew very friendly and talkative. Entertainment was very poor with only few boring films. Seats uncomfortable for sleeping. Amenity pack consists of socks and eye cover. Plane arrived 40 minutes late with no apologies from cabin crew. Baggage timely delivered and as priority.","","","Business Class","","3.0","3.0","4.0","3.0","1.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K Wilson","United Kingdom","2013-04-16","Amsterdam to Birmingham flight. Technical fault during taxiing resulted in aircraft returning to terminal and passengers disembarking. All passengers put on one bus and deposited back at departures. The promised Handling Agent was not there to help resulting in complete chaos. We had to re enter the Country queuing at passport control and ending up back where we originally checked in. The Flybe rep. who we stumbled across was useless and had no idea what was happening. A KLM agent informed us that an engineer was being flown out from Exeter there were no other Flybe flights to Birmingham that day but there were seats on the KLM flights. With no information as to what may or may not happen several passengers felt that there was no option but to pay £233 for a ticket to be sure of getting back that day. The service offered by Flybe was non existent. They may be cheap but they are useless.","","","Economy","","","3.0","3.0","3.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lukasz Kornak","Poland","2012-05-17","Helsinki - London. The flight was almost on time and the airport in Helsinki is very well organised but seats were uncomfortable food really bad no complimentary alcohol and the wine I bought was so bad that I did not drink it. Even though it was a direct flight my luggage was lost. Staff were rather unfriendly.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","S J Hakkinen","United Kingdom","2013-04-16","BHX to HAJ last Tuesday (9/4/2013) and back 2 days later in Economy Plus. The air con did not work on either leg - the temperature and humidity was very uncomfortable. The crew tried to explain the problem but admitted eventually that there was a ""discussion"" between the engineers and the captain about air con. To complete the experience I was told that the Economy Plus - drink voucher covers either tea or water not both. At least on the way out I received both. Total cost for the trip was over 600 pounds - based on this experience I will avoid Flybe in the future.","","","Premium Economy","","","2.0","2.0","1.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Graham Humby","United Kingdom","2013-04-16","Southampton to Amsterdam return. Outward flight delayed 2 hours. We boarded the return flight on time to be told there was a flat tyre and the flight was cancelled. There was no one from Flybe to help but eventually we discovered we had to book on the next flight. Flybe desk unmanned but 2 very helpful Chinese men from the next desk managed to rebook us. No evidence of any Flybe staff. Arrived in Southampton over 6 hours late. If Flybe management spent less time working out ways to screw every last penny out of its passengers and a lot more time working out how to provide a decent service they might have a reasonable business model. Quite disgraceful.","","","Economy","","","4.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tapani Utunen","Finland","2012-05-08","HEL-FRA-HEL and HEL-TXL-HEL on A319 and E90 in April 2012. Finnair is increasingly using their E90 planes on their central European routes and quite frankly these small planes are suitable for max. 90 min flights due to cramped seating and narrow aisle. The planes are new though and in good condition and Finnair crews usually make a good impression in a cool Nordic way but the cramped seating on E90 makes the whole experience somewhat claustrophobic. Mixed feelings.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Stewart","United States","2015-03-17","Flight down to Florida delayed 30 mins because the plane over-fuelled. On the way back flight was delayed for 6 hours then canceled until the next day with no explanation. The Frontier workers wouldn't even come down to the gate to tell us we had to go by the Departure board. Next day flight was delayed 3 hours because the crew was legally required to have a certain amount of time before next flight. If they had to delay flight for 26+ hours you would think the flight would leave on time. Also because so many people just jumped on another flight back they had to role call to see who was on the plane. Never felt less secure on an airplane.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Gerard McArdle","United Kingdom","2013-04-16","Flew Belfast to LGW return. The Embraer 195 was in a 2x2 configuration clean and comfortable with reasonable seat pitch The flights were on time. For all the abuse Flybe receives this was a good service with no complaints.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","S Cornelis","Belgium","2012-05-03","Brussels-Helsinki-Tokyo (Narita) return. I fly frequently and this is absolutely one of the better airlines. Very friendly and attentive crew food was ok new plane for the long trip from HEL-NAR. I'd choose Finnair again.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Roche","United States","2015-03-17","I flew at the last minute from San Diego to Denver. Frontier had better flight time selections and fares than Southwest (won't make that mistake). It was impossible to check in online as the hyperlinks didn't work. I called their ""customer service"" number and after being on hold for 30+ minutes I gave up. I don't understand their baggage and carry on policies and pricing and quickly realized that any money saved by not flying Southwest would be eaten up by these stupid nit picking fees. I finally prevailed on their horrible website and arrived at the airport to hear that their whole software system was brand-new and everyone was trying to figure it out. Then the flight was delayed with no notice to my email or phone. At the gate they had one poor employee trying to handle all these passengers and get the inbound flight all set up to de-plane. This was a bad experience and I will attempt not to fly them ever again.","","","Economy","","2.0","3.0","3.0","1.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Peggy Goss","United States","2015-03-17","Where to start? Booked over 4 months ago and was not able to sit with spouse. Charged an extra $30 for a carry on have been sitting to go into the hate at Orlando for over 20 mins now. Got asked once is I wanted a drink but 3 times about trash. Never again!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Isabella Lillico","Australia","2012-05-02","HKG-HEL. Flight delayed paid extra money for an exit seat window but was moved to the aisle by a frequent flyer. Seats very small narrow and shallow arm rest did not move IFE sound lousy. Poor food service and lousy food. Passenger behind at least 5'10"" kept kicking my seat trying to move. Never again.","","","Economy","","3.0","1.0","3.0","2.0","3.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Glendenning","United States","2015-03-17","Went to Punta Cana from Rockford IL on flight 32 on Feb 27th. Flight was on time and the crew made the experience fun and enjoyable. The stewards were funny and even played ""happy"" when we landed! Now for the flight back to Rockford on March 5th on flight 33 I have to say it was by far my worst experience flying! We not only had a 5.5 hour delay but the pilot mumbled when he addressed the passengers to the point no one had any idea what he was saying. I was in row 9 and it took over 1.5 hours just to get a beverage! They didn't even make it halfway through the plane and had already run out of some snacks soda liquor and of all things ice! We had asked if their were any other seats available because our seats did not recline due to the emergency exit behind us we were informed yes there was but the passenger in the end seat had decided to lay across all the seats and they were not willing to ask this person to sit up! Once we landed we had heard many other passengers say how bad their experience was as well. In my opinion the next time I fly anywhere I will stay far away from flying on Frontier.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Ballesteros","United States","2015-03-17","What attracted my husband to try Frontier Airline to Vegas was the cheap fare. Sad to say we got what we paid for. I had no problem with a 2 hour delay nor getting our luggage after 10 hours. I do understand this. But poor customer service and waiting over an hour after disembarking to get our checked luggage is too much. Flying Frontier will be my last option the next time I travel.","","","Economy","","","2.0","1.0","3.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Cumming","Germany","2013-04-03","My son flew alone with Flybe and was informed his flight from Glasgow would not make the connecting flight from Birmingham to Düsseldorf. He was sent to an airport hotel and given a dinner voucher. At no time were we as parents informed by a member of Flybe staff. After 45 mins waiting for someone to answer a call we were informed that any child over 12 was considered an adult by Flybe. My son has now been between airports for over 24 hours.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Salvesen","Denmark","2012-04-30","CPH-HEL-CPH. Both flights on time crew friendly enough. Only coffee was served was hoping for at least a sandwich on this non-no-frills airline. Check-in security and boarding was very smooth both in Copenhagen and Helsinki. Pretty much average for an intereuropean flight.","","","Economy","","6.0","4.0","4.0","2.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Rhoads","United States","2015-03-17","Flight from Cleveland to Denver. Mid day clear skies. They boarded the plane on time. Departure time was no problem but came and went. Captain comes on saying a small paperwork issue. Same story for the next two hours until they made everyone get off the plane. Then their reservation system goes down. Can't get anything but more lying to the passengers. Flight was re scheduled for after midnight. This airline has turned into a really bad airline. So after spending all day being lied to they offer a 10 dollar meal coupon. That will get you a bottle of water and some crackers. No help with booking another airline. Avoid the aggravation and go on another airline. It will be cheaper in the long run.","","","","","","3.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Sam Coomber","United Kingdom","2013-04-02","Travelled Southampton to Dublin return with Flybe in a Dash 8. Both flights were on time and comfortable. I didn't eat.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Stan van Wijk","Netherlands","2012-04-12","Brussels - Helsinki Airbus 320. Great flight. Staff very friendly. Sandwich (complementary) and Beer (4 euro) good. On time departure and arrival.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Muir","United Kingdom","2013-04-01","Flew Manchester to Belfast City return over the Easter weekend. We were about 20 minutes late outbound but bang on time coming back. The Embraer 195 was clean and comfortable both ways and the crews were friendly and efficient. For a short flight I don't bother with the food and drink so can't comment but Flybe have pretty much done what I ask of them time and time again. Try and get an Embraer instead of the Dash 8 as it is more spacious and has bigger luggage bins.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","R Crossan","United Kingdom","2012-04-11","ICN-HEL in economy on A330. Aircraft was very tidy. IFE is acceptable but falls some way short of the class leaders with a more limited range of movies and TV. Cabin crew polite and helpful but smiles not abundant. Food dreadful. My main complaint is the over-ambitious scheduling of connections. ICN-HEL-MAN with a 2-hour layover is great in theory but one minor delay torpedoes the whole thing. Rebooking HEL-LHR-MAN on BA wasn't a disaster but it cost me 6 hours. If I'd had 3 hours instead of 2 at HEL I'd have made the connection comfortably.","","","Economy","","6.0","4.0","4.0","2.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Daly","Ireland","2013-03-28","Fly with flybe 2-3 times a year Dublin to Southampton - in 3 years it has never been on time. Most recently I got a voice-mail stating my flight times had changed no mention of what to with a phone number to call. I have now been on hold for 15 minutes to CS before they could inform me of the slight changes to departure times. Why they didn't simply send an E-mail or text with the changes I don't know.","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","H McKenzie","United Kingdom","2012-04-03","LHR-HEL then on to Oulu with was no fuss or messing around. Flight staff were fantastic although the food wasn't much to talk about the cabin and seats were clean and comfortable with enough leg room for me.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Avery","United States","2015-03-09","They were incredibly inconsiderate. The first leg of my flight was delayed by weather at the destination airport yet the second leg departed from that airport ahead of schedule. Half of my flight was told that the next available flight was 24 hours later or that we could go to an alternative airport 1.5 hours from the original destination in 12 hours. No meal voucher no hotel no compensation - we all slept on the floor. The desk attendant's consolation was ""Well it's better you don't have a hotel because you would have had to come back very early in the morning regardless."" Also add the usual complaints about charging more for carry-on luggage but not warning of the charge when purchasing the ticket. The seats were the most uncomfortable I've sat in. I'm 5'10 and 140 pounds and never have a problem yet I was sore after a 2 hour leg. I'd hate to imagine what the larger passengers had to endure.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","D Joyce","United Kingdom","2013-03-26","I booked flights for 2 adults to Nice in early May at what seemed a fair price. Within a week I received an email saying there had been a change of schedule to Nice but nothing about the return flight. I was placed in a long queue when trying to call the number provided and gave up for the day. The next day I was phoned to be told that not only was my flight scheduled changed but both flights had been cancelled as the route had been pulled until after 24 May 2013. I had booked a hotel which I was able to cancel free of charge and Flybe will reimburse all flight costs. Very poor and I suspect a bad sales plan to see if they can sell enough seats on the route and if not call the whole thing off.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","George Scholes","United Kingdom","2012-04-03","Four long-haul business class flights in 2 months to BKK and HKG from London with a connection in Helsinki were generally favourable. Time keeping is good and transfers in Helsinki are smooth. Business class cabins are smart and very well maintained toilets are kept clean and presentable. One out of 4 flights (to BKK) had seats that converted to fully-flat beds while the other 3 were the less comfortable angled lie-flat ones. Seat cushioning seems thin and on the hard side. Food and drinks are attractive and adequate. Main meal is served on a single tray with proper cutlery. Dessert and coffee served separately. The meal was satisfying without being outstanding. Cabin crew are cheerful pleasant and helpful.","","","Business Class","","8.0","3.0","5.0","4.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Poper","United States","2015-03-09","New seats do not recline. My friend and I just flew a quick RT CLE-RSW over a four-day span. We paid for seats with extra legroom. What they don't tell you now is that they just ""upgraded"" (their word not mine) their seats for the whole plane and now none of them recline. The FA told me that doing so resulted in them being able to squeeze 9 more seats into the cabin. So - what good is ""extra"" room if it is actually less roomy than previous experience? Very frustrating - I won't be flying Frontier again.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Les McMillan","United Kingdom","2013-03-25","Booked flybe to Southampton from Jersey. They cancelled their first 2 flights of the day. One to Southampton and one to Gatwick. This is common place. Due to lack of bookings for first flight they cancel and consolidate on to later flight. It really is quite a disgrace. Not happy. They don't do this during week with corporate customers as they bring a lot of business. But your average public who travel once a year don't matter so much.","","","Economy","","4.0","3.0","3.0","0.0","2.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Susan Brassart","Belgium","2012-03-29","We (2 of us) flew economy from Brussels to Helsinki Helsinki to Kittilä return. Onboard staff friendly the seats comfortable with a little more leg-room than usual. However food was lousy! I reserved seats in advance for the return from Helsinki to Brussels. At the gate we were told we had to move and would be separated! After some complaining we finally got two seats together at the back of the plane.","","","Economy","","6.0","4.0","4.0","1.0","2.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Hogan","United States","2015-03-04","I have never flown Frontier before my trip from CVG to MCO. I was attracted to the airline because of the lower fares which is great for my family of 5. We no issues on the flight to MCO. Fast forward 3 days later on our return flight from MCO to CVG. We arrived at the airport only to find that our flight had been delayed for 2 hours because of maintenance issues. Understandable. From the time we left the main terminal to the gate the delay went from 2 hours to 9.5 hours. Again we were told it was a maintenance issue. The delay changed again to 10.5 hours. It turns out it wasn't a maintenance issue at all it was a crew issue - they don't have a crew to fly the plane. Supposedly the do now (thus the delay). I'm not sure where the plane is - CVG or MCO. The attendant at the gate told me planes are delayed at least once a week because of no crew but usually the delay is shorter than 10.5 hours. I only wish I would have read the reviews before I booked my flight. It can only be a matter of time. Southwest/AirTran and Delta are substantially more reliable and if you have someplace to be it's worth it to pay a little more.","","","Economy","","","4.0","3.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","A Orr","United Kingdom","2013-03-20","Flew Paris CDG to Glasgow via Cardiff. Was aware that there was a short stopover at Cardiff but was given the impression that Glasgow bound passengers stayed on board. After all we had cleared security only a few hours earlier. Some on board had even purchased duty free at CDG believing that Glasgow was the only airport they would pass through. How foolish was I (and they). All Glasgow bound passengers had to uplift their belongings leave the plane pass through border control re check-in and then clear security before boarding the same aircraft. Those with duty free over the 100ml limit had to put their baggage in the hold. There is possibly a good explanation as to why this happens but we were never given it either by staff on board or at Cardiff Airport. To me it seemed like an unnecessary and pointless exercise which succeeded only in raising angst levels amongst many of the hapless individuals who were subjected to it. Perhaps a bit of information from flybe would prepare passengers for the nonsense to come.","","","Economy","","4.0","4.0","4.0","2.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Ian Brooks","Australia","2012-03-29","SIN-HEL-SIN. Flight to HEL was empty which made me even more curious about the lack of service the flight form HEL was oversold 2 hours late arriving at the gate and then went on a 3 hour mechanical problem. Finnair's shabby A340 was in appalling condition. Broken IFE armrest tray table and dirty seat both directions but in different seats. Aircraft was too warm no air vents and the floor was dirty - both directions. Cabin crew socially awkward brisk and unfriendly. Food was scarce and bland.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Donna Mcparlan","United States","2015-03-04","Flying from Denver to Chicago round trip. Delayed 6.5 hours to get cancelled. Tried the same flight the next day and so far we are delayed two hours. This is the last time I will fly Frontier. They are really bad.","","","Economy","","","2.0","3.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Hart Chris","United States","2015-03-04","Frontier 114 February 4th. Do not cross the line into Frontier Land - enticed by the low fares and the thinking of ""these negative reviews can't possibly be true"". They are. After my 4th straight delayed flight (this one for 6 hours) on this carrier and the record now stands at 8 of the last 14 flights - it finally dawned on me. This airline really is a poor choice. This is (was) the only airline I fly ""Elite"" status credit card Early Returns program direct booking etc.. a refuge from the era of when the ""friendly skies"" of United got not so friendly. I'm the guy you see boarding first sitting up front. I used to love this company when it was a version of Southwest - good fares fun staff reliable. I'm that guy who smiles understands that this is a complicated business understands that there are several factors that can disrupt a schedule. I'm the guy ground and flight staff like - polite and courteous. They went where I needed to be and they were in concourse A (DIA customers know about this). I get the new pricing strategy and I understand the a' la carte idea. They had to do something about the bag war going on for overhead carry on space. What is not excusable is the consistently late flights or worse - the cancellations of which I have been now reading about. Frontier I'm gone. It's sad - they were my savior from United. Southwest - here I come.","","","","","","4.0","0.0","0.0","0.0","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","G Motte","Netherlands","2013-03-06","Southampton to Amsterdam. I had a small carry-on well within the limit but I had literature and the weight was 12.7kg. I was asked to pay £40 for my luggage while it costs £16 online. They also claim you can only have one piece of luggage so I could not take my computer out and carry it by hand which would have lowered the weight. When I boarded 2 ladies also boarded with 3 bags each including one carry on luggage much bigger than mine.","","","Economy","","","3.0","1.0","3.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Emmanuel Cuignet","France","2012-03-13","Flew CDG-HEL. Finnair has a code share with AF and operates the flight instead of AF. The crew was very cold and distant. During this 3hr flight they served a tiny sandwich. Most of all they now charge 5euros for wine. This is very disappointing and made the flight look like a ""low cost"" flight but at a full service price! I will avoid them now on this route and will use KLM via AMS instead!","","","Economy","","1.0","3.0","2.0","1.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Woodrum","United States","2015-03-04","World Strides trip home from Fort Lauderdale to Dulles International. Flight canceled on 2/21/15 due to weather which is understandable. We were traveling with 32 middle school students and 9 adults. No flight available for 3 days 2/24/15! After a week long event we had students who would need medication before that date (we expressed this to the agent). We had to sleep in the airport that night because there were no hotels available that was not Frontier's fault but having to stay there 2 more nights with 41 people would have been. When discussing flight options with the very nice ticket agent we discovered that not only would we not be able to fly out for 3 days only part of our group could fly out then. Another group would have to fly out on the 4th day and another on the 5th day! This was totally unacceptable. During our lengthy stay in the airport we discovered from other customers (we were camped out right across from the Frontier ticket counter) that almost all customers were delayed the next day (the weather was beautiful) and those who had flown before stated their flights are always delayed (our flight to Orlando was delayed). The lines for check in were crazy long compared to other airlines. People waiting hours to check in. This could have been a marketing dream for Frontier. Imagine the story of helping out a group of stranded middle school students because Frontier cares. Instead they left us stranded for up to 5 days. No refund. No credit. Now 32 parents will never fly Frontier. 9 chaperones will never fly Frontier. For a price gouging company that advertises low prices then charges not only for checked baggage but for carry on bags and charges for water and sodas and basic channel TV I would think Frontier would at least want to retain the customer base they have. I for one will never use Frontier again. The flight attendants and ticket agents are super. The business model is horrendous. They should be ashamed.","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Asmondy","United States","2015-03-04","This was my first experience flying Frontier and will be my last. The outbound flight from Cleveland to Phoenix was adequate but it took over 1.5 hours to receive my luggage. The return flight was a disaster. I arrived at 4pm for my 6pm flight only to find that the fight had been changed to 4.10 pm. I was never informed of the change but the agent lied and stated that I had accepted the change. I was forced to fly Delta through Detroit. Frontier offered a small partial refund for my flight but nothing for my Delta flight. I will never fly frontier again. Interestingly my friends have had similar experiences. In fact Frontier has engaged in a classic ""bait and switch"". Frontier initially offers convenient schedules and then changes the flights to save on landing fees. I will be back flying United.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Ed Bovis","United Kingdom","2013-03-05","Newquay to Gatwick return. You get what you pay for. Cornwall to London in less than 1 hour. The customer service was excellent polite and helpful. If you want food and beverages you pay extra and they are a little overpriced but I can survive without a coffee for 55 minutes. The planes are fine for short haul basic leather seats and the plane was clean and tidy. The main thing that lets them down as with most regional airlines is the booking service. The constant extras added for credit cards baggage choosing a seat etc. You also cannot make a reservation for 2 people leaving but returning at different times. You have to make 2 bookings with 2 booking fees and 2 lots of credit card fees. Also the baggage allowance is 20kg. Most international flights allow you23kg so using FlyBe as a connecting airline they sting you for you larger suitcase. But over all for travelling short distances without luggage if you book early enough its cheap.","","","Economy","","8.0","3.0","5.0","2.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","S Holownia","Poland","2012-03-05","HKG-HEL on A330. One of the worst business seats I've ever flown (like old business class on United). Hard no proper recline no cover/blind between passengers (2-2) no place to store shoes books or other personal belongings. Food acceptable. Entertainment - poor (3 movies in every category couple of CD's). Cabin crew - OK but with no ""human touch"". My second time with AY on Asian routes and the last one. Next time LH or CX.","","","Business Class","","4.0","1.0","3.0","3.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","I Olsen","Sweden","2012-03-01","Intercontinental Asia-Europe Feb 2012. Quality of catering very low! Over an 11 hr flight - first meal of dry noodles and a few chicken slices meal number two (""light lunch"") was plain penne pasta with tomato sauce served 8 hrs after meal number one. Nothing in between only water and soft drinks. A significant lack of service! I'm very surprised about the poor quality!","","","Economy","","3.0","3.0","2.0","1.0","3.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","A Welch","United Kingdom","2013-02-27","Appalling service! In 6 flights from Southampton to Manchester since last August not one of these flights has left on time. Resulting in loss of pre-booked onward bound train tickets and then having to pay another £25 for taxi to Portsmouth due to missed trains. Customer service not interested whatsoever and they always give a different excuse as to why flight was delayed than what flight crew actually give at the time! Website horrendous to navigate and still can't get anywhere. One flight staff couldn't get the head count right. Always have an answer for everything.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","R Wiegmann","Germany","2012-02-27","FRA-HEL-PEK and HKG-HEL-FRA in Business Class. First and last leg on EMB190 with the usual ""camping"" chairs both long haul segments on A340 with angled lie flat seats. First time for me on AY and I have to say amazing experience compared to other European carriers. Crew excellent food ok and only on the HKG to HEL leg did my IFE not work. Transfer easy and Lounge incl. shower ok. Overall experience much better than AF LH or BA.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Petersen","United States","2015-02-24","This was my first trip with Frontier. We flew from Cleveland to Las Vegas return. I opted for the stretch seats. The flight was delayed slightly on the outbound leg but this was communicated to us before we arrived at the airport. It was really not a problem. The ground staff were friendly and efficient. The cabin crew were pleasant and professional. The stretch seats were worth every cent of the small supplement payable ($25 per person per leg of the flight). The aircraft was a modern Airbus A320 which was clean and comfortable. The return leg was exactly like the outbound. I will not be giving five stars however. Upon arrival at Cleveland 5.45 am we were directed to a piece of taxiway until a stand could be found for us. The delay amounted to 45 minutes. That is unacceptable at that time of the morning and Frontier and Hopkins need to address it. I will have no hesitation in recommending the airline with that caveat.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","J Horn","United Kingdom","2013-02-26","I am a frequent flyer with Flybe on the Aberdeen to Birmingham route. Over the last 6 months in particular delays have become the norm and are increasingly by hours rather than minutes. On this occasion the flight was scheduled to depart at 18.30. On arrival at the airport the flight was showing delayed until 20.00 which then became 22.00. At 22.30 there was an announcement that the flight was now delayed until 11.15am the following day!! No apology no explanation. The flight the following day departed at 11.30am again with very little apology made and certainly no explanation. Even for Flybe a 17 hour delay is pretty spectacular! Also beware of booking flights with Flybe on or around public holidays. The have a nasty habit of cancelling flights a few weeks before presumably if they are not selling enough tickets!","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","F Krueger","Germany","2012-02-24","HAM-HEL-SIN and SIN-HEL-HAM. European leg on Embraer 190 Business Class resembled Economy Class except for food no extra space available and no vacant seats available service was OK. Long haul to Singapore: interior of A340-300 was a joke; ageing furniture outdated entertainment system and so on. Staff were friendly service and meals were OK. In total the plane used on this route spoilt the trip.","","","Business Class","","4.0","2.0","3.0","3.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","James Sweetan","United Kingdom","2013-02-20","I fly about 3 times a month between Manchester and Belfast and have done so for about the last year. Only once have I seen a significant delay the rest of the flights have been surprisingly punctual. Aircraft do seem to vary from the Dash 8 to the lovely new Embraer jets which are far more comfortable than easyJet aircraft or any other airline I have travelled on around Europe. The Northern Irish air hostesses are always friendly and accommodating and sometimes it seems to be a Manchester crew too who are pleasant as well. Belfast City Airport is brilliant as well - I check in about 45 minutes before the flight leaves with no hassle have a good coffee and get on the plane. It is so much more convenient than using Belfast Aldergrove which is old and miles out of the city.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tony Hargreaves","Australia","2012-02-21","A dreadful experience flying Helsinki to Dubai. Leg room on 757 aircraft only suited for a 5 ft tall person. It seems they took out toilets and added extra rows of seats. It was impossible to make your way to the toilets as the hostesses were too busy selling duty free products in the aisle and the queues were much too long. The service was much too slow and the food was poor with no choice at all.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Nancy Coleman","United States","2015-02-18","No leg room I am a small 5'2"" female and I felt cramped I felt sorry for my brother-in-law who is 6' tall his knees touched the seat in front of him. Apparently the only thing free on Frontier anymore is water everything else will cost you. I got extremely ill on the return flight and they told me they had no blankets or pillows to offer. My thought what do they do if they have an emergency needs to lay down and be kept warm put them in the aisle? No entertainment at all not even TV or music and a 5 hour layover I will never fly Frontier again.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Hart Chris","United States","2015-02-18","Do not cross the line into Frontier Land - enticed by the low fares and the thinking of ""these negative reviews can't possibly be true"". They are. After my 4th straight delayed flight (this one for 6 hours) on this carrier and the record now stands at 8 of the last 14 flights - it finally dawned on me. This airline really is a poor choice. Just so you know - this is (was) the only airline I fly."" Elite"" status credit card Early Returns program direct booking etc.. a refuge from the era of when the 'friendly skies"" of United got not so friendly. I'm the guy you see boarding first sitting up front. I used to love this company when it was a version of Southwest - good fares fun staff reliable. I'm that guy who smiles understands that this is a complicated business understands that there are several factors that can disrupt a schedule. I'm the guy ground and flight staff like - polite and courteous. They went where I needed to be and they were in concourse A (DIA customers know about this). What happened to my company? I get the new pricing strategy and I understand the a la carte idea. They had to do something about the bag war going on for overhead carry on space. Of course you could do what Southwest does - no bag fee but that another discussion. What is not excusable is the consistently late flights or worse - the cancellations of which I have been now reading about. While this has not happened to me I witnessed this first hand - a flight to Oklahoma City from Denver was cancelled. 150 passengers had the rug pulled out from underneath them - I caught this because I was at the next gate over and noticed the customer service center was suddenly packed. Refunds were offered but what you supposed to do now - book another airline at the last minute? That's triple the fare in most cases! Apparently Frontier has no desire or capability to do what other airlines do - get you home on another carrier. Frontier I'm gone. Southwest - here I come.","","","","","","4.0","0.0","0.0","0.0","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","D Boyton","United Kingdom","2013-02-15","Flybe cancelled the 15.00 from Birmingham to Glasgow without letting anyone know and just changed it to the 16.45. Obviously it wasn't a busy enough flight for them but nothing was mentioned and there was not opportunity to change onto the Edinburgh flight. Even though a seat was booked and paid for it couldn't be used on the next flight. Not a good experience and I wouldn't want to travel with them again.","","","Economy","","","3.0","3.0","3.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Peter Schweizer","Australia","2012-02-09","SIN-HEL-HAM return DUS-HEL-HKG in business class. Am a big fan of the unobtrusive service flight attendants offered on all flights. As OW Emerald got first food choice on both long haul flights and on the short European flight was sole customer in business class. Slept well on angled seat and did not use AY AVOD as I had an iPad. All flights on time except HEL-HKG - delayed 12 hours but was very well handled. Busses took us to terminal and all business class passengers were escorted to the taxi rank and taken to a hotel. Delay gave me the chance to try Finnair Spa. Will continue to fly AY to Europe and hope to get a hold of their new business class in the future.","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Claire Broling","United States","2015-02-18","Our first flight was great but it was only 45 minutes. We sat in the ""extra leg room"" seating but it was just normal seating… or so I thought. Our connecting flight had us in the very back row. There there is no leg room whatsoever and your knees are directly against the seat in front of you. They do not offer complimentary snacks or drinks but you can pay for half a can of soda for 2.99. The flight attendant was very rude and patronizing. Not only this but our seats were moved from the front all the way to the back without notification to my family. I do not recommend Frontier to anyone. Pay the extra and take United.","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","T Reynolds","United Kingdom","2013-02-12","Boarded on time lovely welcome from the Belfast based crew. On time departure 25 minute flight time during which time drinks and refreshments were offered for sale. Arrived early. All very easy and very efficient. I booked in advance so the fare was low.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Richard Scott","United Kingdom","2013-02-12","I recently needed to fly from Dusseldorf to Glasgow and booked with Flybe travelling via Birmingham. This was an expensive flight - £580 return - as it was booked at short notice. I arrived at Dusseldorf for the flight and could see something was wrong. There were very long queues for security and just about everything else. My flight was not on the board and I searched the check in desks to try to find the check in for Flybe. I eventually found an unmanned check in desk with a Flybe sign behind it - almost hidden. I phoned a colleague in the UK who checked the flight for me and told me it was cancelled. Nobody from Flybe was there to help or tell us what was going on. It turned out that there was a strike of security staff - not Flybe's fault - but there was no information. British Airways staff helped as much as they could and were at least present! I eventually travelled the next day with Ryanair from Dussldorf Weeze to Edinburgh. My formal complaint to Flybe went unanswered. They do not care about customers - they just want your money.","","","Premium Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Lassi Laukkanen","Finland","2012-02-09","HEL-SVX-HEL on A319. Flights on time clean and comfortable cabin very friendly and professional smiling flight attendants. Food was very good.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Jennifer Bentley","United Kingdom","2012-02-08","LHR-HEL-BKK and SIN-HEL-LHR in Dec-Feb. Service was good staff language skills outstanding. IFE is poor in comparison to other major carriers. A330 has lie flat seats but if travelling as a couple avoid the left hand seats as there is less room than in the middle paired seats. A340 on return was awful for sleeping: the low back shell design means limited space in footwells and the seat does not go flat. I'm 5ft 8 and could not fit into the space to lie down. European leg was economy seat with middle seat vacant. We'd booked flights to Australia so the onward connections were with Qantas (on Finnair codeshare) who have great seats and lounges. All in all the price I paid was very good.","","","Business Class","","7.0","3.0","5.0","4.0","2.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tracy Hooper","United States","2015-02-11","I have only flown this airline once (RT) and will never fly them again. Both times the flight was delayed once by 1/2 hour and once by 2.5 hours. They actually had the nerve to post 'on time' on the electronic board along with the rescheduled departure time. When I questioned the 'on time' the customer service agent said they hadn't yet updated the sign. Um then why does it say 11.30 instead of 9.35? Unfortunately it wasn't until I made my reservation that I noticed a review (1/2 stars) that they are consistently delayed. If you are needing to get somewhere especially if you have a connection I strongly advise you avoid Frontier and if you must pay a little extra for an airline that cares about their customers getting to where they want to go relatively on time.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Miller","United Kingdom","2013-02-01","I flew from Southampton to Glasgow I spent 3 hours delayed at Southampton only to be flown to Edinburgh then Bussed to Glasgow. No information given.","","","Economy","","1.0","3.0","3.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Yevheniy Kahanovych","Ukraine","2012-02-08","KBP-HEL-LED return. All planes tidy on time bag on belt within minutes crews nice and professional ground staff very good except for LED check-in (third party handling as I understand). Mixed catering concept when you get free meal and then can buy extra if you need is smart and very helpful. My special meal arrived and was good. Seat pitch was ok. Overall recommended.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tamika Singleton","United States","2015-02-11","Where do I begin. So my cousin and I got to Orlando airport at about 11am. We waited in a line for about 39 mins just to be told that we could not check our bags yet. So we waited an hour and went back to the bag drop off line to check our bags. Again we waited about 30 minutes. Luckily we had paid our baggage check fee online so the process went fairly smooth. We were scheduled to leave at 4.10pm to go to IAD. I received an email saying the flight had been delayed to 5.07. Not even 30 minutes later the flight was changed again to 5.27. Eventually I was notified that the flight was canceled. So we went back to the desk to confirm and the board still stated that the flight was on time. By this time the line was obstructing the flow in the airport and wait times were over an hour long. The cancellation was confirmed but we were told that they were not going to be rebooking and flights or giving any refunds. They gave us food vouchers and a hotel voucher and said we had to call a 800 number. I waited to speak with a representative for over 3 hours and still did not get in touch with anyone. They still did not offer any resolution as to how we were going to get home. So finally my cousin and I had to book with another airline in order to get out of Orlando. The workers were very rude. They had no answers whatsoever. I asked to speak to a supervisor and was told that I had to go to the end of the line and wait until the supervisor had time. This customer service experience was the worst ever.","","","Economy","","","2.0","1.0","0.0","0.0","","","0.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Kinn","United States","2015-02-11","No web service available 2 hr wait on phone given wrong information about seats 4 Sep. seats given separating me from my two children after I was assured that wouldn't happen. Pulled out of line to use kiosk then kiosk didn't work rude woman at desk seats were dirty and falling apart. After buying the tickets we needed to buy seats pay for bags pay for soda TV peanuts overall cost is higher and service is awful. Return flight just as bad gate changed no reason boarding delayed no reason the plane not cleaned between trash at our seats delayed on tarmac due to broken toilet. Seats front was ripped and dirty seat chair very uncomfortable. 4 of 6 TV's broken in my row (23) and agents were making sarcastic comments about the passengers in front of them horribly unprofessional.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K Cook","United Kingdom","2013-01-25","I try to visit Jersey a few times a year as I have close family there. However I detest Flybe because of the numerous problems I have had with them over the last couple of years. With the demise of BMI Baby from East Midlands I now have Flybe from there or from Doncaster. A nice monopoly for them which has made my first attempt at getting to Jersey £70 dearer than it used to be. They cancel flights frequently even if a slight delay is encountered they just chop the flight altogether. I dread to think how older people or those with extra needs cope with the inconvenience / stress when they are left stranded or flown to another airport miles away. Today of course the weather is a problem but Flybe were showing EMA to JSY as delayed and then suddenly it was back to being on schedule. We were en-route in bad weather when my daughter phoned and said it is now cancelled!","","","Economy","","1.0","4.0","4.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Liz Thomson","Australia","2012-02-02","CDG-HEL-SIN-SYD. Tickets/Booking missing at check-in took over an hour to sort it then delayed 2.5 hrs leaving CDG. Delayed 3 hrs out of HEL disaster out of SIN missed connecting flight to SYD no One World airlines available for 24 hours so offloaded on to Singapore airlines which took over 1.5 hrs. 4.5 hour wait for Singapore airlines flight so being Qantas Platinum FF with One World thought we would sit it out in the Qantas club - wouldn't let us in as we had been offloaded onto a Star Alliance flight told to go to Singapore Airlines Lounge in another terminal they wouldn't let us in because we were not Star Alliance members. If this is the way Platinum Card holders a treated I feel sorry for those flying tourist.","","","Business Class","","6.0","2.0","4.0","4.0","4.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S We","United States","2015-02-11","Frontier Airlines. Beware: limited flights schedule changes = stranded for 2 days. Frontier delayed our flight by 5 hours due to ""equipment changes"". Naturally I missed my connecting flight to my destination. Frontier graciously offered to book me onto the next connecting flight - 2 days later. The delay was not because of full flights. It was not due to bad weather. They simply had no scheduled flights for 2 days (48 hours). Frontier provided no offer to book on another airline no offer to refund my ticket except for the single connecting leg no offer to compensate for costs on another airline. No voucher no flight credit. I contacted customer service 3 times. I received 5 hours to sleep in a run-down hotel a half hour from the airport and $15 for an airport dinner. Several weeks earlier I had to book a one way return on United because Frontier changed my return to a 16 hour itinerary with a 9 hour layover. Then I had to book a third ticket just to get out of the airport on my outbound - United to the rescue again. Fly Frontier but be prepared to suddenly spend a couple-few days in your layover airport or city. Or be prepared to buy a last minute fare to get to where you were going. Frontier: Discover a whole new way to fly like driving which is faster.","","","Premium Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Maines","United States","2015-02-11","My family of four which includes a 2 year old and an 11 year old just flew Frontier from DFW to Denver in January and paid in advance for seats in the forth row for easy boarding and u boarding due to my youngest and so we could all sit together. My seats were bought and paid for well over a month in advance and confirmed via email. Upon arriving at airport and boarding we were placed in 4 different rows in the very back of the plane. Luckily a fellow passenger switched seats allowing my 2 year old to sit beside my husband. The same thing happened on the return flight even after spending 1 hour and 57 minutes on hold with Frontier to make sure this didn't happen again. The lady on the phone told me that the 4th row did not exist on the return flight and so once again we were shoved in the back of the plane. The 4th row did indeed exist with some very happy passengers sitting in our paid for seats! Not a happy Frontier past customer!","","","Economy","","","3.0","4.0","5.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Z Warren","United Kingdom","2013-01-18","We were in Jersey for a family funeral which was stressful enough but on arrival at Jersey Airport for our return flight on 11th Jan we were told that our flight to East Midlands Airport was cancelled and we would be put on the flight to Manchester - and would be transferred by bus down to EMA so instead of a 55 minute flight we had a 65 minute flight plus a 1 hr 30 minute bus journey. FlyBe took over the EMA to Jersey route in October after the demise of BMI Baby we have been flying to Jersey with BMI for 46 years and have never had any problems apart from weather related ones and the first time we go with FlyBe it is cancelled. I was warned by people in Jersey that they had a reputation of cancelling for the slightest little thing and are called Fly Maybe by Channel Islanders. I decided to look at the flights today and low and behold the EMA to Jersey was cancelled yet again but all other airlines flights were normal. Use FlyBe at your peril you probably wont get there.","","","Economy","","1.0","3.0","4.0","3.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Taylor","United Kingdom","2012-01-30","Manchester to Bangkok via Helsinki. Standard European business class cabin from MAN to HEL good service. Great new cabin for Bangkok leg. Comfortable seat good for sleeping excellent service with attentive crew. Seamless transfer through Helsinki. Good lounge at Helsinki. All in all excellent and very good value for money. Would definitely fly Finnair again.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Taylor","United States","2015-02-11","My original flight from Chicago was supposed to get me home on Sunday night but was cancelled due to weather despite other airlines flying out. The agents in Chicago were completely unhelpful and utterly lacking in empathy or any semblance of customer service. My only options were a flight two days later (with no food hotel or transportation vouchers provided) or to book with another airline. I didn't have the money to rebook a last minute flight across the county and had to swallow the cost of a cheap nearby hotel with a shuttle. However when I went back to the airport two days later it was to find that my flight was massively delayed due to ""weather"" again despite other airlines having no problems. This makes no sense to me and makes it appear that Frontier just sticks the words ""weather related"" in front of any problem to avoid having to take any responsibility for their delays and cancellations. My flight was delayed more than four hours (with no food vouchers offered) and sat on the runway for a further hour and a half with everyone aboard while the plane de-iced. I asked Frontier agents in Chicago before I left that if their delays caused me to miss my connection in Denver if I would be provided a hotel voucher. I was assured that I would. However when I arrived in Denver myself and the 15-20 others who had missed connections were offered no vouchers or assistance but only extremely impatient and disrespectful service from Frontier agents. I ended up sleeping on the floor of the airport waiting until the following night for my flight. I'm currently sitting in the airport waiting for my flight and have just found out that it's of course delayed. I'll never fly it again. The cancellations delays lack of communication disorganization and horrible customer service are absolutely startling.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Shannon Logan","United States","2015-02-11","First they delayed our flight leaving Milwaukee to Denver. Then we miss the connecting to Bozeman. Since Frontier does not and will not work with any other airlines we were stuck in Denver because the next Frontier flight to Bozeman was a day an a half away. Very unhelpful and horrible customer service. The only thing they offered was a discount on the next trip. Will never use this airline again. The connecting flight only needed to wait an extra 15 min for us. No beverage service for a two hour ride.","","","Economy","","","1.0","2.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Helen Whittington","United Kingdom","2013-01-09","Flight from Edinburgh to Southampton special offer price of £143.98 eventually cost me £223.58. Flight including taxes £143.98 - Airlines credit card fee £22 - Additional services £29.98 (baggage) - Booking fee £27.62. Unfortunately because of family commitment I had to request a change of flight home to the next day and was told it would cost £100. I decided I wouldn't give them any more money and flew back with British Airways from Heathrow - a much cheaper option. I'm not at all happy with Flybe and do not intend to fly with them again.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","N Cougot","Sweden","2012-01-09","Economy class round trip ARN-HEL-KIX. Pleasant trip with an easy connection in Helsinki. The aircraft seemed new and the entertainment system excellent. However the overall experience was penalized by the poor quality of the food and the absence of a complimentary kit for the trip. Staff were very good on the way back.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Mendoza","United States","2013-01-08","MAN-CDG-SFO via FlyBe/Air France. FlyBe's online check in system messed one of our party's booking due to this current Air France/FlyBe partnership. In fact it showed (second experience for us with this) the CDG-SFO journey as not having been checked in only the MAN-CDG (FlyBe's portion) journey as being checked in. System is therefore very inaccurate. Although one buys and flies Air France as well as checks in online using Air France's website from the States it's the reverse from the UK. Thus when doing online check in from the UK one is directed from the Air France site to the FlyBe site which does not make sense. Getting to the airport the check in agent claimed the booking was not to be found in the FlyBe system. Told we had to wait until their office opened in order to have management sort out the problem. Thankfully we arrived two hours before departure but I cannot believe that passengers are at the mercy of the office being opened to sort out any booking issues. This almost caused us to miss our flight to Paris in order to connect to San Francisco. The agent then forgot to issue the complimentary drinks voucher and we forgot to ask due to the confusion. Onboard we were refused drinks due to lack of the voucher. Best thing to do is to avoid this Air France/FlyBe partnership and fly Air France for both long haul and connecting flights.","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","George Scholes","United Kingdom","2012-01-09","LHR-HEL-BKK return in business class. European sector economy seats are three across with the middle seat blocked off. Dinner and drinks served soon after take-off from London early evening. The meal looked attractive and tasted good. Departure of Bangkok flight is scheduled 55 mins after the London flight arrives. 20 mins after landing I was in my seat for Bangkok. A330-300 business class cabin on the outbound flight a muted grey colour seating is 1-2-1. Each seat has a generous side table seats are on the narrow side and a broad shouldered person might not be comfortable. The fully flat bed is welcome but seat padding not generous. The duvet is thick so folded several times provided a comfortable base for sleeping. The meal was adequate but not outstanding. I did not use the inflight entertainment except to display the map. The return flight seating configuration was 2-2-2 across. It boarded on time but departure delayed 45 mins. The seats again had limited padding and provided only an angled lie-flat bed. Sleeping was uncomfortable. Cabin crew were attentive and friendly. In Helsinki the Finnair Lounge is underwhelming. The food selection was uninteresting there was a cash bar for everything except soft drinks and a small wine and beer selection but Wi-Fi was free and the showers excellent. The flight to London left on time. We were seated three across in regular economy seats in front of the dividing curtain. Not the expected ending to an otherwise good service.","","","Business Class","","7.0","4.0","5.0","4.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","David Himan","United Kingdom","2013-01-07","Used them for the first time. East Midlands to Edinburgh. Long delay as plane had a fault and had to get replacement. On return got on plane to be told there was a problem with one of the engines which they would fix. Over an hour and a half later we off loaded onto an other plane. If they had any idea about good customer relations they should have at least offered us a complementary drink. Would not use them again.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","D De Bruin","Netherlands","2012-01-05","Business class Amsterdam to Helsinki Helsinki to Bangkok. The crew from Amsterdam were friendly and most of the crew from Helsinki to Bangkok. The food was good including the wines. The seats are awful for sleeping no lie flat seat and very hard. We are happy that our flight back is with British Airways.","","","Business Class","","6.0","2.0","4.0","5.0","1.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","John Campbell","United Kingdom","2013-01-03","Over the past 24 months my wife daughter and I have flown the Glasgow - Exeter route many times. My concern is the outrageously expensive prices. I have now taken to driving the route and accepting it takes time but saves 75% in costs avoids the nauseous experiences of security at Exeter Airport and frequent delays. If Flybe intend to continue to charge BA prices then they should raise their game to BA standards of course they have no need as there is no competition on the Exeter - Glasgow route.","","","Economy","","1.0","2.0","3.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Colin Dahl","Norway","2011-12-22","OSL-HEL-BKK in business class. OSL-HEL on an embraer 90 so actually same seats as in economy nice staff good food and a quick trip. HEL-BKK on A330 with new flat seats - a positive experience. Crew attentive and mature always a smile. Seat was good both flat and other positions. Wines and food were good. Slept ok except for a child in seat 1a. Should children be allowed in business class?","","","Business Class","","9.0","5.0","5.0","4.0","2.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","P McVeigh","United Kingdom","2013-01-03","Use this airline regularly on the Belfast-Glasgow route. Only ever had one issue of a plane not being sent and it only delayed us by 20 minutes. Friendly and local staff with an excellent selection of easy check-in options. Would highly recommended this route.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","O Hansen","Norway","2011-12-21","OSL-HEL-HKG return. Catering seems to be worse than it used to be. It's like an upgraded economy meal. Wines were ok but had to ask for refills. My main complaint is the lack of sleeping comfort in these angled seats. It's worse than anything else I have tried. Finnair should offer flat beds to HKG when they offer it on the BKK route which is more of a leisure destination than HKG. AY were actually more expensive than both SAS Lufthansa and CX so I feel that this was not good value for money. I will travel with AY again when they have installed flat beds throughout their entire long haul fleet. Until then I will stick to CX OZ and TG.","","","Business Class","","6.0","2.0","4.0","3.0","3.0","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Dion","United States","2015-02-06","This nickel and dime airline is the definition of Caveat emptor. In hindsight I should have read the reviews rather than enduring the abominable travel experience between MCO and LAX with a layover in lovely Denver. I can only reiterate what so many have said before. The cheaper price is what hooked me but I would have rather paid the difference for another airline because in the end I probably spent about the same. Frontier reeks of cheapness with no complimentary snacks zero legroom and Direct TV only available to those willing to dish out even more money. The flight attendants barked orders and scowled and the customer service couldn't be more useless. When I asked to move to an earlier flight they informed me it would be an additional $75 per ticket as they do not offer stand-by. So while I wait for my later flight I decided to make good use and warn any curious travelers to avoid this airline at all cost. For me I can say this will definitely be my final Frontier. The best thing I can take away is the valuable lesson to always look before you book.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Gledhill","United Kingdom","2013-01-02","Southampton to Leeds Bradford and return for Christmas. Although flights were OK and on time we had a lot of small stresses. Found the personal security checks at Southampton quite daunting - better on the way back because we were prepared for it. The on-line check-in was not working on our return so we had to queue up at the check-in desk. At Leeds/Bradford we were told our flight was ready for ""immediate boarding"" only to be kept standing in a queue for at least 20 minutes - no doubt many passengers are used to this but we would have appreciated some information from the staff. Then the escalator down to ground level was not working so we were directed to a lift as we couldn't manage the stairs with our cases but were then told to hurry up as we were the last to board. No complaints about Flybe staff but the most helpful people were other passengers who immediately offered to stow our cases and coats and help us carry our cases down the steps when we landed.","","","Economy","","6.0","4.0","4.0","0.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","B Stewart","Hong Kong","2011-12-21","HKG-HEL-TXL return. Excellent value for money. Lie flat seat comfortable food wine list and cabin crew service excellent. Transit in HEL is a breeze and both their Schengen and Via Spa lounges are very good. Once AY start operating aircraft with their new seats ex HKG I'll be a convert.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Dieter","United States","2015-01-30","My husband and I booked two round-trip itineraries from Denver to Ft. Lauderdale last September for travel this coming March. Just 8 days after the booking Frontier changed our flight destination to Miami and we were told they would not provide a way to get us from Miami to Ft. Lauderdale. Despite the added cost and inconvenience we accepted the flight change. Since that time our flight itineraries have changed 3 more times (that's 4 itinerary changes in 4 months and counting). Today we were informed that our non-stop flight has changed to a 3-leg itinerary flying from Denver to Indiana to Alabama to Miami. We are now arriving over five hours late and in a different city! I waited over an hour to speak with an unsympathetic customer service rep (as is typically the case) who could offer no acceptable remedies and no explanation other than ""they are making many schedule changes at the moment"". Once upon a time I loved this airline! I was one of their elite frequent flyer members and flew them almost exclusively. I don't know what went wrong but over the past decade they have become ""a whole different animal"" indeed!","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Julia Morgan","United Kingdom","2012-12-31","Fed up with Flybe - flown with them 3 times from Exeter to Manchester and 3 times delayed. This time my 14 year old daughter is delayed for 3 hours at Manchester (first time travelling on her own). Supposedly the plane was delayed in Geneva because of snow but this was not true - now they are saying there is something wrong with the plane - absolutely poor service. Will not be using them again. The plane is supposed to be quicker than the train but not with Flybe it isn't as there are always delays from Manchester on the return to Exeter.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Busby","United States","2015-01-28","Chicago O'Hare to Denver on January 25th flight 1067. My flight was delayed 12 hours because they didn't schedule a pilot. Staff were rude and did nothing for passengers who waited all day. Flight that was supposed to leave at 1.55 pm finally left at 1.15 am. I will never fly Frontier again.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","M Ferguson","United Kingdom","2012-12-30","Inverness to Amsterdam. 27 December. Super flight on schedule and very pleasant crew. Arrived 30 minutes early. Embraer 175 - very comfortable plane.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","K Sintonen","Finland","2011-12-13","Helsinki-Delhi-Helsinki on a new A333 was a nice experience and the cabin crew was friendly. Lots of improvement in Finnair after the brand change. Catering was not the best and even on regional flights in economy in India they are better.","","","Business Class","","9.0","5.0","4.0","4.0","3.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","J Krupa","Canada","2011-12-13","YYZ-HEL-WAW. The 757 they fly to Toronto should have been sent to the junk yard a long time ago. It is incredible they are using these aircraft on transatlantic routes. Very little leg room. Very small overhead bins. The flight HEL-WAW-HEL a completely different story. New aircraft. Started to board early to allow everybody lots of time to settle down. I liked that a lot. Good service. YYZ-HEL service was good too but this aircraft just spoiled it all. Return flight HEL-YYZ was oversold and I ended up going on LH the next day. The ground staff handled it all very well. I cannot recommend Finnair on the Toronto route because of the aircraft they are using.","","","Economy","","1.0","1.0","5.0","4.0","1.0","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","V Music","United States","2015-01-26","Used to love Flying Frontier but they have really gone downhill. There were 6 of us flying to Vegas on Jan 4th and meeting 2 other family members from other states. We were ready to leave and my sister checked to make sure our flight was on time to find out they had cancelled it due to mechanical problems. No email no phone call nothing. We found out that they no longer affiliated with other airlines so we would have to wait and fly out 24 hrs later! We had already paid for a room in Vegas had 2 people already waiting in Vegas for us and were only going to be in Vegas for 3 nights so we had to rush and book a flight on Delta. Not to mention that on Frontiers flights you have to pay for carryon luggage picking your seats if you want anything to drink. This party of 6 will never fly with Frontier again!","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Golden","United States","2015-01-26","We were supposed to leave Orlando at 9.30am. I checked the website before we left for the airport and it showed a 30 minute delay. By the time we got to the airport it had been pushed back twice more totalling a 1.5 hour delay. I looked at the screens inside the airport to see where the flight stood before we checked our bags. It showed our flight was on time. We went to the ticket counter to check our bags and there was no mention of a delay. We went through security and made our way to our gate. Still no mention of a delay. At the gate our flight didn't show up but instead they had a flight leaving an hour after our scheduled departure. I made my way to the counter and it was the first time Frontier acknowledged there was a delay. After being told nothing I had to keep checking the website for updates. The flight was pushed to 12.00 then to 3.30 then to 6.30 and eventually to 7.30. I did over hear a couple walking away from the counter saying Frontier was flying a part from Denver to Cleveland hoping that would fix the problem. They couldn't arrange for a plane to take us to Cleveland we had to wait for that same plane. The poor folks in Cleveland were in the same boat we were in Orlando. We rebooked on another airline and I lost track of when if ever our original flight left. Last I heard it was delayed 10 hours and counting. They never updated us as we sat waiting and you had to wait an hour plus on the phone to cancel your seat to be eligible for reimbursement. The reimbursement was meagre to say the least. It only covered a fraction of what I paid to fly home.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R Muir","United Kingdom","2012-12-29","MAN to BHD which I fly a handful of times a year. For a 40 minute flight you can't expect too much but the Embraer 175 is a pleasant aircraft (preferable to the Dash 8 which Flybe also use on this route) the cabin was clean and we weren't delayed. The cabin crew were efficient and good updates came from the captain as to progress. I didn't bother buying anything in terms of refreshments nothing remarkable choice wise but not poor either. Flybe did their job and I am happy to keep using them.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","A Lane","United States","2012-12-12","Now that Flybe is one of Air France's partners we've no choice other than to fly with them to and from MAN and Paris CDG. We have had no problems so far with them on these journeys. We've also used them to fly from Newcastle to Belfast City with no problems. FA's have been professional and friendly. The planes used are not the newest Airbus aircraft but they are comfortable for the short journeys. The legroom is quite good-wish we could have that on our long haul flights. And even nowadays they give complimentary drinks and snacks (e.g. chips biscuits trail mix).","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","N Leese","United Kingdom","2011-12-07","3 hour flight from Helsinki to Manchester in business. The reason we pay extra for business is that we need room to work I couldn't even turn over a page of a newspaper without putting it in front of the guy next to me. This is not business class and to describe it as such is simply misleading. Back to Lufthansa.","","","Business Class","","1.0","2.0","4.0","3.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Riddle","United States","2015-01-23","Flight from Miami to Philadelphia 1/18 after a cruise. Arrived at airport at 11 am for 8.30 pm flight. Couldn't check in bags until 3 hours before flight. Learned flight delayed until 1 am. Checked in bags at 6 for flight told flight delayed until 4 am. Frontier was supposed to text delays but did not. Offered to refund money and cancel our flight but couldn't reschedule us to leave for 3 days. Arrived for 4 am flight delayed until 5 because of ""security issues with plane"". Never explained delays. Last Frontier flight for us.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Laila Watson-El","United States","2015-01-23","I used Orbitz.com to buy round trip tickets from Raleigh to Trenton price was great. No complaints about the flight into Trenton however I was notified hours before it was time to return home that my flight had been cancelled. There were no weather issues the representative could not tell me why the flight had been cancelled. I explained that I had checked out of the hotel and had nowhere to go I asked the Frontier representative to connect me with another airline or to cover my hotel expenses and received no assistance whatsoever. The next available flight was 2 days later. I ended up having to stay in a hotel another night and used AMTRAK to return home that morning. I will never use Frontier again this way of doing business was unexpected and I was totally unprepared. The cheap fare turned out quite costly.","","","Economy","","","4.0","4.0","1.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Kim Buckland","United Kingdom","2012-12-07","Living in Southampton Flybe is sadly pretty much my only option. In the last 12 months I have flown from Southampton to Manchester 4 times with 3 delayed flights (approximately 2 hour delays each time) each meaning I have missed important meetings with very little apologies each time. I'm currently sat in Southampton airport again delayed for my flight to Dusseldorf which should have left 1hr 30mins ago. Flybe have given no indication of how much longer this delay will be with information boards saying 'next information at...' which just keeps getting later and later. Unacceptable customer service could at least give an indication of how much longer I am going to have to wait and waste my time in the airport. Flybe seem to assume passengers have nothing better to do than sit wait and be forced to spend money in the poor selection of food and drink establishments in Southampton airport. I wish we'd just driven to Heathrow and avoided this mess by flying with a more reliable airline which is certainly what we will be doing going forward. Thanks for ruining the start to a precious weekend off Flybe!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","K Pellberg","Sweden","2011-12-05","STO-HKG return BKK-HKG via Helsinki both ways in Business. Short leg flights were fine with good service. The food on the leg to HKG was not so good even though I normally like Finnair food in BC. Much better on the flight out of BKK. Nevertheless the best thing were FA's on BKK-HEL leg who made this night flight very pleasant.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Sean McNamara","United Kingdom","2012-12-05","Must have been a one off as had a reasonable experience flying BHX to Dusseldorf return recently. 0700hrs flight from BHX on a new E175 was a third full. Not a huge amount of legroom for someone that is 6ft+ but was made better with no one in front or behind. Return flight was pretty much full. Service onboard both was friendly yet functional. Hand luggage wasn't checked for size or weight on the way out nor back. Landed early on the 1740hrs return flight. Booked flights weeks in advance so obtained a good fare. If I had to fly the same route again would probably use Lufthansa to avoid any shock charges with baggage etc.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","O Makkonen","Hong Kong","2011-11-22","Last leg of an eurotrip HEL-HKG in economy of an ageing A340-300. Too many economy seats cramped into the cabin - I'm not a large person by any standard but when seat in front reclined it was all over my knees. A tiny size entertainment screen limited video-on-demand 2 out of 10 programmes worked. Last time I've seen anything like this was in early 1990s. Will avoid Finnair until they have modernised their fleet!","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","0.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Ledgerwood","United States","2015-01-19","After repeated late and canceled flights I will no longer fly Frontier. Their ticket prices are cheaper but if you can't reach your final destination (like I was unable to) then it ends up costing you more in the long run. After a delayed 3 hour flight and missing my connection I was forced to cancel my trip to Vegas since I couldn't get on another flight for another day and a half! I have never flown on a Frontier flight that has arrived on time yet. Will not use again.","","","Economy","","","3.0","3.0","3.0","2.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Mike Bennett","United Kingdom","2012-12-04","Booked Aberdeen to Birmingham same day return early flight out late afternoon back for bike show. Shortly after booking they changed our flights about 2 hours later outbound flight was an hour late in leaving and the return flight almost 3 hours late. 2 people managed to get on plane that cabin staff were not aware of so their baggage had to be removed and identified. Customer service is not in their vocabulary.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Khakurel","Finland","2011-11-10","Helsinki-Delhi return on A330-300. Almost new plane nice service and clean cabin. Improvements are needed on the catering side for long-haul flights.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Mike Jacques","United Kingdom","2012-12-04","Return flights Newcastle-Belfast City-Newcastle. Both flights on time and very good all-round service from the cabin crew who went out of their way to be friendly and helpful. Both flights could not be faulted.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","I Butauskas","United States","2011-11-03","Five of us travelled none of us got vegetarian food going to or back from Helsinki and Vilnius. We called American Airlines twice they confirmed that request for Vegetarian food was placed but when we asked for it onboard they said that they didn't have it in their system. Coming back two of us were directed to Los Angeles instead of Chicago spent 1 hr fixing that problem then they separated us to 2 different planes. We found out that instead of 1 stop in Helsinki we will have to stop in New York and there will be 6 hrs wait. So instead of regular 12 hrs trip we had 18 hrs trip and almost no food. We were all seated separately and they could not change seating even for me and my husband to sit together although there were few empty seats. My husbands seat control unit for TV light and etc. wasn't working.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Adams Richard","United States","2015-01-14","I am a business traveler with over one million lifetime miles spread over several airlines. I am a Frontier Summit member and have had that status over the last several years. In the early days I found the airline to be of good quality. Under the new management Frontier has plummeted in my estimation under this guise of ""low cost"". First it is not low cost when the ""nickel and dime"" charges are added in. The under-staffing at my home airport (DIA) and the various regional airports is quite apparent. If one talks to staff or flight attendants the low morale becomes apparent. Needless to say I have a few award miles to spend and then it is adiós to Frontier. What a shame that an airline that was of reasonable quality has been driven down by these new owners.","","","","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Allen Marcia","United States","2015-01-14","Came back from Chicago on Monday Dec 29. Was a great flight arrived into Orlando 10 minutes early the crew were friendly. Would take Frontier again.","","","","","9.0","5.0","5.0","0.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Stuart Walker","Australia","2012-11-30","OK - I get the way low cost airlines work but their petty rules are frustrating. I flew CDG to MAN. I was booked on the 4pm flight but managed to get to CDG early in the morning. I knew their were earlier flights so enquired at the service desk if I could get an earlier flight. There were available seats but I would have to pay an additional 280 Euros. It seems odd that they were prepared to let seats go empty. The flight itself was fine crew friendly. Flight departed on time and arrived early.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","T Corrie","United Kingdom","2011-10-31","I was expecting big things from Finnair after looking at the web site and watching a video presentation at Manchester Airport. The reality was nothing like the presentation. I landed in Shangai and have never been so exhausted. The seating is the worst I have flown for a business class flight and the thought of flying home with Finnair fills me with dread.","","","Business Class","","3.0","1.0","3.0","4.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","N Ben","United States","2015-01-14","Flew round trip from Trenton to Raleigh for $89. The flight was on time and coming home I was actually late to my plane and they waited an extra couple minutes to allow me to board. Would definitely use them again. Prices are unbeatable. Complaints are from those expecting a commercial airline. This is a discount airline and you get what you pay for. Our family uses Frontier for business as well and have never had an issue.","","","Economy","","10.0","4.0","4.0","0.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Litvack","France","2012-11-27","Flew Paris - Birmingham return. Flight out no problem - only check in baggage that wasn't weighed. On return at Birmingham when my check in baggage was weighed I was told it was 4kg over and it would cost me £55 to check it in! This was news to me as I had not seen the excess baggage charges anywhere on their website and had not been charged on the outward flight. When I expressed my horror the check in attendant told me I had insulted her and she was denying me boarding. I was then told I would be put on the next flight - for which I would have to pay and I would still have to pay for my excess baggage! Customer Services eventually after a considerable amount of time managed to unravel it I left my excess baggage at the airport and they allowed me to board. On return home I rechecked the website for the excess baggage cost information and was unable to find reference to the cost they quoted. FlyBe Customer Services and their website are a disaster - zero transparency zero consistency zero reactivity.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Venkata","India","2011-10-23","Delhi-Helsinki-Madrid. Decent seats and good IFE. But food is appallingly Nordic - really poor catering cold and meagre food. The cabin crew were efficient but not very friendly. Helsinki airport is excellent for layovers.","","","Economy","","7.0","3.0","3.0","1.0","4.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Lauder","United Kingdom","2012-11-16","Terrible Airline. We flew around our destination for an hour then were told going back to London. Most of the passengers got hotel vouchers but for some reason I didn't. On asking the slightly unhelpful LGW staff got told ""you're on the next available flight"" (the next day) and they left it at that even after the person next to me and the person behind me got hotel vouchers. Never using them again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Smith Kyle","United States","2015-01-11","Terrible service. Did not inform us that we have to pay for carry on bags ($35). Not enough staff to help you to check in. Our flight was supposed to board at 5.40. At 5.40 they started boarding a plane going to a different location at our gate. Our flight was supposed to leave at 6.15 and the flight they began to board was leaving at 6.30. We had to stand around and wait to board after their flight left at 6.30. We didn't leave until 7. Very disorganized. Anytime anyone asked what was going on they sent us away with no explanation. It wasn't until after 6 when they informed us of the other plane. Never fly Frontier!","","","Economy","","","2.0","2.0","3.0","2.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","L Lowthian","United Kingdom","2012-11-15","In all the times I've ever flown with them (which unfortunately has been quite a lot) the flight has only ever left on time twice. Constant delays are unacceptable. I fly from Exeter and the security queues are also abysmally slow. Prices are severely inflated and the planes themselves uncomfortable. The website is as good as useless. I now make an extra one hours drive up to Bristol to fly with Easyjet.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Brown","Australia","2011-10-21","Singapore to Helsinki on a lie flat seat less room and a bit hard to get to sleep on as you keep sliding down towards the end compared to Qantas A380. Nice pillow and duvet though. Food reasonable and a nice touch being able to access the menu online before the flight and make your selection. Flight attendants very friendly and would give other airlines a run for their money. Helsinki-London are all economy seats however business class have the middle seat of 3 blocked out giving you a bit of extra room. Nice lounge in Helsinki. Return flight delayed out of Heathrow due to fog and with only 40 minutes between the arrival from London and next leg to Singapore. This was a bit of a worry but in the end it was not a problem as the Singapore leg waited for passengers from London to arrive. Didn't use the AVOD. Finnair gives value for money and when full flat seats in Business class are implemented it will be better.","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Keith Armstrong","United States","2015-01-11","Flew on a Saturday Jan 3 2015. Flight was delayed in Houston because of ""weather"". Missed our connection in Denver Frontier said the next available flight to Seattle was Jan 6th. Would not put us up in hotel. Frontier lied to us it was a mechanical issue in Bozeman that started it all that was from the Pilot. Plane finally loaded but after sitting for 30 mins on runway the pilot told us she had reached her limit on hours went back to gate and sat for 1 hour before they rescheduled flight to next morning Frontier didn't pay for hotel rooms. At airport the next morning Frontier board the plane going to Denver with passengers going to San Francisco had to de-plane and remove all luggage. Finally took off.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Paul Clifford","United Kingdom","2012-11-07","Exeter to Manchester. I am giving up on them and going to take the train from now on. The flights are late so often that it is difficult to plan appropriately.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tony Hall","Australia","2011-10-14","BKK-HEL return. Flights punctual. New business class product outstanding - full flatbed seat with a lot space around it plus aisle access for all even window seats without a herringbone layout. Crew very pleasant and attentive. My only reservations were the seat cushions which I found too firm and the AVOD selection which was rather restrictive - not as good as economy on the best carriers. On the return leg I did not have time for the buffet dinner in the lounge but it did not appear to be very extensive. On the basis of other reports I had expect only a light meal on the plane but in fact a full dinner was served.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Brian Johnston","United Kingdom","2012-10-30","Am thoroughly fed up with Flybe customer services. My wife and I checked into the Flybe desk at Faro on the 29th September for the return trip to Exeter. Despite the fact that we had pre-booked our seats paying the New Economy Flight tariff we were told the aircraft was too full to allow us to sit together. I complained to Flybe customer services yet I have not even received the courtesy of an acknowledgement. Both outbound and inbound flights were also an hour late on departure.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tomas Hansson","Australia","2011-10-09","Service good but legroom poor. Not enough food served on long hauls. Recently flew three long hauls and landed very hungry on each of them. Poor entertainment choices","","","Economy","","6.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Hall","United States","2015-01-05","This was my first experience with Frontier. Even though I saw bad reviews I gave them the benefit of the doubt and tried it out. I booked online through Orbitz and my reservations never made it into the Frontier online system. I could not access my info so I had to use their 800 number for dealings. I paid $40 to upgrade my seat selection and another $20 for my checked bag at check-in. The only part of their online system that worked was online check-in but I had to try twice before it actually worked. At my departure I waited 45 minutes to drop my bag. The customer service was unorganized and rude. Why check and pay ahead of time if I still have to stand in the same line as those who haven't? At the departure gate it got worse. The screen displayed the flight information and they announced boarding so I naturally proceeded to the line. I was zone 1 and when the agent scanned my boarding pass he abruptly informed me that this was not my flight. It was in fact a delayed flight that was supposed to already be in the air. The screen continued to show my flight info and half the people in line were misinformed about where the plane was actually going. We were told that our plane was at the airport and would arrive at the gate once this plane had left. Meanwhile our captain co-pilot and flight attendants were also sitting in the waiting area and had no clue where the plane was. They were laughing and joking (rather loudly) about the delayed status and disorganization of the airline. Everything was very unprofessional. An hour after our scheduled departure we finally took off. I still have to take my returning flight so I hope they will redeem themselves. I will never ever book a flight with Frontier again!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","B Heid","United States","2015-01-05","Terrible airline. Will never fly again. On one of the busiest days of the year Frontier delayed our departure for almost 4 hours and then cancelled. Since they have no airline affiliations they couldn't offer any other travel options only option was a flight two days later or refund of ticket. They gave us our money back but it doesn't exactly cover the loss of our vacation planned months in advance. I've learned to always check if the airline has co-operating airlines with which they can rebook passengers.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Petri Hottola","Finland","2012-10-24","Domestic routes in Finland: Reliably delayed every time. Cramped planes. No service on board. Understaffed. Very expensive (for example Helsinki-Turku 35 min return is almost €400 marginally less than Helsinki - New York return). I do not fly with them unless somebody else pays and there is absolutely no other option. The collaboration with Finnair has created a monopoly on certain routes and opened a possibility for customer exploitation.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","B Chen","Taiwan","2011-10-04","HKG-HEL Economy class with comfortable seat and good leg space friendly FA's. With an hour delayed but still arrived in HEL on time for transfer. A bottle of water was provided when boarding. A very good inflight entertainment system with lots movies and music. Return flight from HEL only provided cold breakfast with no choice was a disappointment. Overall it was a good fly experience and would like to fly Finnair again.","","","Economy","","9.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Latcham","United Kingdom","2012-10-24","Recently flew from Dublin to Southampton. Due to bad weather the flight was cancelled. With the best of humour and the least fuss we were booked on the next available flight and shuttled to a hotel. Even when we accidentally paid for new flights the customer service team rectified our own error straight away. I am delighted that the process wasn't made painful and that any problems were resolved straight away. Excellent customer care!","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Nick Berry","United Kingdom","2011-09-29","LHR-SIN via HEL. A journey of 2 halves. Arrived early and used Cathay First lounge as Gold BA. First leg to HEL was on 320 with good meal and service transfer on arrival easy and lounge impressive although you have to ask for alcoholic drinks. Also offered free use of the Spa which was good. Boarding the SIN leg was painless and service onboard old style but First Class. A340 had the lie flat beds which are okay but they really need their new product on this route. The return was chaotic late boarding and poor service. The IFE had to be reset which meant passengers in Business Class could not recline their seat for 30 mins. HEL to LHR delayed 1 hour but service was good. Will fly again but they need a consistent product.","","","Business Class","","6.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Lau Kelly","United States","2014-12-31","This is the first time I took the new version of frontier. The experience is not at all good not on par with other airlines. I will gladly pay the extra $50 next time to go with a better carrier. My flight was delayed by more than two hours. I only found out about the delay at the airport when I picked up my boarding pass. Desk agent didn't tell me you figure it out on your own from the hour-later boarding time on your boarding card. No one at the gate and the gate monitor said flight on time for a whole hour while I waited. Then told the flight was delayed another hour. Still Frontier doesn't show the delay. Reason for the delay? None I could find. All the other flights in this concourse were on time. Not a happy customer and I will not be back. I rate even Spirit better than this.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Karjalainen","Finland","2011-09-24","HEL-JFK-HEL. Modern Airbus 330. Excellent service both onboard and in the airport. Food was above average. Entertainment system was working properly lot's of smiles from the flight crew during service making me feel comfortable.","","","Economy","","9.0","","","","","","","","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Rudzinski","Poland","2011-09-19","BUD-HEL-BKK return (BUD codeshare on Malev). Easy change at Helsinki airport. On the long-haul Airbus with 2x4x2 seating. Entertainment system with a large selection of films and games. The downside is that all alcohol and snacks served after meals are subject to extra charge.","","","Economy","","7.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Deryk Joseph","United States","2014-12-29","Horrible customer service and lack of empathy for guests flying with them. Flight was scheduled to leave at 12.40 to Georgia and was delayed until 1.11 pm. Around that boarding time the announcer made another call to let everyone know that the flight would further be delayed until around 4.30 pm due to the incoming aircraft having a cracked windshield. If they were aware of the situation beforehand why lie to the entire crowd of people waiting and expecting the initial delayed flight to depart at 1.11. To further add insult Frontier never offered any service recovery discounts fee waiver etc. Their guest service and accommodations are terrible. Many people were complaining to the staff that they were on a tight schedule for weddings birthdays etc and Frontier Airlines did nothing to help myself or those guests. Never again will I be flying with this airline.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","0.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Tydeman","United Kingdom","2012-10-21","Flying from Southampton to Glasgow. Ticket not all that cheap and much more expensive than when they used to compete with BA on this route. Problems at both Glasgow and Southampton airports meant long delay. I asked if they would consider switching us to the earlier flight which was on time (or at least not that delayed) and was told that Flybe were not issuing and transfers (paid or otherwise) because they were 'too busy'. Thank you Flybe. As soon as a viable alternative becomes available I will switch my loyalty.","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","E Wood","United Kingdom","2012-10-21","Edinburgh - Birmingham evening flight cancelled twice on last 2 bookings! The last two times I have booked the 18.35 Edinburgh to Birmingham flight it has been cancelled less than 2 weeks after booking and I have had to cancel meetings/book a hotel. My next flight is not until 10th December so how do they know they're going to have to cancel it this early? I feel they're taking money under false pretences - selling the seats at a premium price then shunting the customers on to a cheaper and less convenient flight.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Bill Hudd","Australia","2011-09-15","In a word - avoid. All legs delayed. Cabin cleanliness was poor. Food was of Economy Class standard although the wine list was actually very good. Staff were friendly but overall experience let down by uncomfortable angle lie flat seats and an archaic entertainment system. Not One World standard in my view.","","","Business Class","","5.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Watkins","United States","2014-12-22","Trip from Atlanta to Denver. No issues in Atlanta crew was very nice. In Denver the desk staff were borderline rude and wouldn't acknowledge you unless you use the kiosk to print the boarding pass but no one was willing to explain how to use the kiosk. Then had to reprint the boarding pass at the kiosk for unexplained reasons. I want to deal with people not computers. Desk staff was rude in Denver but flight crew was refreshing. Flight from Atlanta was actually early and return flight was on time.","","","Economy","","7.0","4.0","1.0","0.0","3.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Toller","Australia","2011-09-15","HKG-HEL-HKG on the A340. Food and service were adequate and the seats comfortable by day. But they are not flat beds and only reach an angle of about 15 degrees making them very uncomfortable for sleeping.","","","Business Class","","6.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Morgan Bubel","United States","2014-12-22","Flight 133 Dec 2 Dallas DFW-Denver DEN. Flight 657 Dec 2 Denver DEN-San Francisco SFO. Very unimpressed. They charge for carry-on bags which is bad enough but they actually charge more for carry-ons than checked bags. The employees I encountered were very unfriendly and unhelpful. And lastly they charge for everything but water. Bad experience overall.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Cameron Smith","United Kingdom","2012-10-14","Have used Flybe several times recently from Isle of Man to London Gatwick. Flights on time and crew very. Just one observation though the aircraft were dirty inside and out. I realise that these aircraft have quick turn around times however at some point cleaning must be important. The windows on each of the flights taken were smeared with greasy head prints and hand prints!","","","Economy","","9.0","3.0","3.0","0.0","0.0","","","3.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","F Mencacci","Italy","2011-09-13","Milan-Helsinki-Changi return. Service very good everything on time and efficient. Meals adequate. Cabin crew polite and attentive. Value for money.","","","Economy","","8.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Clare Nunamaker","United Kingdom","2012-10-03","After booking and paying for my transatlantic flight in full a week later Flybe cancelled the last leg of my journey. Their solution? Come back a full day early or a full day late. This really really did not work for me and FlyBe offered no solution that would get me back anytime on the day I had booked. A 6-day visit to the USA has become a 5-day visit simply because FlyBe decided to renege on the flight they listed and accepted full payment for. This is unbelievably poor business practice. I will never use FlyBe again as they have proven themselves to be untrustworthy in providing the services they sell.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Cleuren","Belgium","2011-08-31","Helsinki-Toronto with a rather old single aisle 757 which are designed for holiday destinations. Because they are designed for that the seating arrangement is totally inadequate for real transatlantic long haul flights especially during the night. During the 8 hr trip my legs hurt and my back ached.","","","Economy","","1.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Schlotfeld","United States","2014-12-18","After arriving at Dulles it took well over an hour to get luggage off loaded from the plane. When we finally found someone who worked for Frontier they advised that baggage is contracted out at Dulles. We were told that there were only 2 people working baggage as they had ""a bunch of people call in sick."" They waited for 3 planes to land and unloaded all 3 planes before sending bags to the carousels. It took so long that the hotel shuttle left and I had to pay for a cab. Return flight after a 20+ hour international flight I was told I could not check my luggage through on my final leg until 2 hours before the flight. Family connecting with Delta and Southwest checked their bags immediately. I had to sit in the airport lobby for 5 hours before I could check my 1 bag. I will try to avoid flying Frontier in the future!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Klose","United States","2014-12-18","I am a frequent business traveler and I will never fly Frontier again. Having to pay for carry on luggage is ridiculous. If they are trying to reduce the number of carry-ons then they should just allow 1 free checked bag. But that wasn't the most frustrating thing. Even though I checked a bag on line and had my printed receipt I had to re-check the bag at least he kiosk at Denver because I was told that was the only way they could print my baggage tag. If that's true then I'm going to fly an airline with the capability of printing their own baggage tags from this point on!","","","Economy","","2.0","2.0","2.0","1.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Neil Greenlees","United Kingdom","2012-10-01","BHD-MAN on Embraer 195 found cabin crew very pleasant and efficient. We travelled with hand baggage only checked the dimensions before leaving home to ensure they did not exceed the measurements on the Flybe website. There was no problem and we were able to walk past the luggage carousels at both airports saving valuable time.","","","Economy","","10.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tom Baul","United Kingdom","2011-08-31","LHR-HEL-BKK return. LHR-HEL was quick and easy plane half empty outbound and we had a BA plane on the return which was fine. HEL-BKK was excellent modern planes with good service. Only gripe was the lighting from Bangkok we flew out at night and they wouldn't dim the lights which was frustrating. Other airlines I've flown on the route with always make the cabin feel cosy. IFE was good not great but enough to keep you busy.","","","Economy","","8.0","","","","","","","","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Richard Brown","Malta","2012-09-28","LGW-GNY-LGW. Check-in and boarding area LGW all a little dull and tired but on board the plane things were much better. Plenty of leg room a charming stewardess and on time flights in both directions. Guernsey airport is easy though departure lounge can get cramped at peak periods.","","","Economy","","10.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","E De Maeyer","Belgium","2011-08-30","BRU-HEL-Tokyo NRT. Check-in was pleasant and quick. Cabin attendants are friendly and professional. All of my 4 flights were smooth and legroom was good in the last row of their large aircraft. Helsinki airport is perfect for connecting flights it's small practical and you can't go wrong. It may look a little grey and unfashionable but one should appreciate the easy transfer.","","","Economy","","8.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Miller Kae","United States","2014-12-04","$30 for a carry on drinks $2 and up snacks you also have to pay. I didn't select a seat to upgrade the first time and I was put in the back of the plane. On the way back home I paid for an upgrade seat and it didn't recline back.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Paw","United States","2011-08-29","JFK-Beijing return with stopovers. Food was good for myself and my kids my wife did not like it. Service in general was good except for one incident going to China. As we were nearing Helsinki people in other windows seats opened their windows letting in the sun. We called the cabin crew to kindly request the other passengers to close the windows he refused saying that we have to open our windows for the landing anyway. Open window shades was announced 30 mins later. The only blight to an otherwise excellent round trip.","","","Economy","","8.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Feregrino","United States","2014-12-01","I honestly can't complain. We paid for seats that didn't have much legroom. Because they were only $3. I would say we got what we paid for. Nothing was complimentary other than the water. The flight attendants were nice and we got from LAX to Denver right on time. We paid for carry on. We followed the instructions on measurements and weight of our luggage. We had no problems whatsoever.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","G Elford","Singapore","2012-09-24","Once again my experience with Flybe has been shocking! My flight from Southampton to Newcastle was cancelled half an hour before we boarded due to a technical fault again! The flight before me to Manchester was also cancelled due to a technical fault and after speaking with many irate customers it seems that this is a regular occurrence with Flybe. This being my second time I thought I would share my experience. After cancelling my flight we were told to collect our bags and proceed to the Flybe check-in desk long queue eventually offered two options - wait 5 hours until the next one to Newcastle or go to Gatwick for a slightly shorter 4 hour wait. Upon complaining at the desk I was told by a very rude member of staff that ""this happens with all other airlines not just us and we are not the worst"". No manager on duty to help explain no empathy or consideration for how I or anyone else felt. I then spent 2 hours on a coach to Gatwick only to make it with 10 minutes to spare no one to meet us at the other end to help direct us or make sure we were given priority to make the flight. I had planned to only take hand luggage on the flight and had purchased a bottle of spirits at Southampton. I was told this would have to be checked in with my hand luggage and was then cheerfully told ""that will be £40 please""! Then I was directed to the customer service desk to request that they waive the charge - why could this not be done at the Check In desk? Again a long queue with many other ""happy"" customers eventually they waived the charge had to go back and queue up again to check my bag in then through security to just make the flight. Disgraceful customer service.","","","Economy","","","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Tommy Desmet","Belgium","2011-08-28","BRU-HEL-TLL return. Flights on time except for the TLL-HEL leg which was delayed due to a medical problem. Embraer and Aerospatiale planes quite comfortable. Free drinks and snack offered which is always a bonus.","","","Economy","","7.0","","","","","","","","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Justesen","United States","2014-11-25","I am a frequent traveler. I booked round trip tickets for two. The first flight was to leave at 6.05 am. We loaded on time but sat on the runway for 2 hours while the computers ""rebooted"". This delay of course caused us to miss our connection flight in Denver. Causing us to miss much of the first day activities. On our return flight we made it out of LAX on time on arrival in Denver it appears that our connection flight was on time. 30 min after we landed our flight was delayed for 5+ hours. No explanation was given to us. They did give us $15 food coupons 45 min before all restaurants closed ""after we had already paid for our meals"". Every gate in the Terminal had an unused plane sitting at it. Not any cheaper "" when you count baggage fees"" than any other carrier and I have never had so much trouble keeping a schedule. There was no weather in any part of the country by the way. We haven't made it on the delayed flight yet. Entirely possible that we didn't make the 3am flight either. Avoid at all cost.","","","Economy","","1.0","3.0","4.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","N Freer","United Kingdom","2012-09-20","I have gone from flying twice a month and spending around £5000 per year with Flybe to avoiding them like the plague. I just got fed up with the generally poor customer service and delayed or cancelled flights. Out of desperation I had to book with them this month. After booking I decided that I wanted to take two cases but only one way. The web site will only allow one to book both ways so I called in at my local airport of Southampton to book via them. This was possible but at a cost of £30 per case. After waiting 15 minutes to get through with no apology I was told that if I wanted to book in 2 cases they would have to be at the heaviest case rate 40kgs and that it would cost me £45. I only required the lightest weight of 15kgs. I will happily now travel to Gatwick where Easyjet provides an excellent and reliable service. Or better still to Bournemouth for Ryanair (yes you read this correctly) where their prices and punctuality are unsurpassed. At least they are honest about their disdain for their passengers.","","","Economy","","3.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","P Thiebot","France","2011-08-24","CDG to RVN via HEL. Flights on time crew pleasant and efficient but food was not good. All we got was a sandwich for a 3 hr flight. Instead I got the feeling tI was on a low cost airline I was expecting more.","","","Economy","","5.0","","","","","","","1.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Y Acklin","United States","2014-11-20","This was my first time flying Frontier and perhaps my last. My main complaint was assistance for customers with reduced mobility. I am a stroke survivor and was forced to walk up stairs because there was no ramp. The crew offered no help. Also you could board the plane from either the back or front. It was confusing because people bump into each other trying to store their luggage.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Robert Morris","United States","2014-11-20","My reservation was lost although they billed my card twice and I had to pay the higher last minute fare. Both flights delayed. They lost my luggage and it was not found for 3 days. There is no on site help desk for lost luggage just a phone number (not toll free) which no one answers after leaving a handful of messages. After returning to the airport the next day I was told to call the complaint number - it is only open for 3 hours a day and a recording told me there was an hour wait. Fly an airline that is customer centric if you don't want to get surprised like I did.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Mike Jacques","United Kingdom","2012-09-19","Recent return trip Newcastle to Belfast City. Both flights of a high standard. Flight and Cabin crews as always putting passengers at ease despite some delay on the outward leg. Front-line staff of Flybe are second to none but seem to be let down by ground crews on so many occasions.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","R Leather","Australia","2011-08-15","Singapore to HEL and on to Copenhagen. IFE entertainment tired and barely working. Service was below par. Food was of a poor standard but flight was on time and ground staff friendly.","","","Economy","","2.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Moore","Australia","2012-09-18","Flight from MCR to INV. The newish website much easier to navigate than when I did my first research at the beginning of this year and the 20kg baggage allowance and 10kg carry-on automatically included with economy price and seat selection on booking was faultless. BE202 18 Sep 12 - automated check-in simple and swift baggage drop courteous and efficient. Boarding of Dash-8 timely and with genuinely friendly Scottish meet and greet at the top of the steps. The flight was only half full and passengers encouraged to spread out after cabin crew consultation with the captain. Tech crew kept us well informed and the 15 minute delay in push-back was result of late arrival of the tug and nearby movements on the ramp. Service was friendly without being pushy. Great flight and great crew - Fridays return to MCR will be the test. At this stage Flybe beats the A9 any time.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Laura Middleton","United Kingdom","2012-09-18","I'm using my time while waiting yet again in a UK airport for a Flybe flight this time one that has been cancelled and I have instead been placed on a later plane. When travelling yesterday we were over an hour late leaving and then obviously arriving! In my whole experience of flying with Flybe I can't remember a time when my flight hasn't been delayed or cancelled. The current cancellation is for a 'technical fault' and while I was standing in the queue to be placed on the later flight the Newcastle flight was also cancelled due to a technical fault with the plane. When questioned at the desk as to why their reliability was so poor the lady responded ""we're not the worst"". Terrible airline and I would do everything in my power to avoid flying with them if I could!","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Sandra McDonald","United States","2011-08-07","JFK-HEL-VNO-HEL-JFK. Aibus A330 and Embraer 190 aircraft. Overall a very good experience. All flights left and arrived on time. Economy class seats comfortable if slightly cramped. Plane interiors painted in very attractive shades of blue. Inflight entertainment screens available with very good flight map graphics. Frequent updates from the pilot kept us well informed. Flight attendants were helpful and not too obtrusive. Online check-in process and the boarding of planes was reasonably smooth though it was not clear during the boarding process which rows were actually supposed to be boarding at any given moment. Connection process in Helsinki was also not too bad.","","","Economy","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","P Goler","United States","2014-11-17","Frontier should be ashamed of their lack of customer assistance at Chicago ORD on October 31 2014. The customers were completely aware of the fact that all airlines were not able to land or take off due to heavy winds. That was not the problem. We were frustrated by the fact that nobody showed up at the Frontier gate until 7.30 pm and our flight that was originally scheduled for 4.10 was changed 3 times before a Frontier staff member made an appearance at the gate. On my return flight on November 4 we were expecting to board at 7:10 as stated on the boarding pass but there was no gate agent available again. Then every passenger who had paid to bring carry on luggage was asked to fit their bag into the measurement apparatus at the gate - the delay was ridiculous.","","","","","4.0","2.0","4.0","1.0","0.0","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R Opiekan","Australia","2012-09-18","Cheap no frills economy flight from Southampton to Dublin with my 8 kg carry on overnight bag. (Carry on limit 10kg). Was informed at check in desk that my over the shoulder small handbag/purse counted as 2nd bag so had to put it in my overnight bag. Bussed out to plane on tarmac only to be told not able to board plane because of mechanical problem. When finally on board plane noticed that some passengers had over sized luggage that did not fit in overheads so luggage was fitted under pairs of seats so other passengers had no leg room. Dublin airport for return flight passengers were called to boarding gate and then as flight time passed sign changed to show departing time 1 hour later than scheduled. Eventually when on plane pilot explained problem as mechanical. Small plane 2 rows of narrow seats either side of aisle. Would only fly again if time wasn't a consideration.","","","Economy","","5.0","","","","","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Oldrich Janecek","Austria","2011-08-03","VIE-HEL-TAL return. On-board service is definitely above average on the Vienna-Helsinki flight all the announcements and instructions were made in 4 languages and the catering was also suitable. On the other hand the price reflects it and you cannot feel comfortable when your flight is 1.5 hrs late and you miss your connecting flight. But I got a reasonable accommodation and arriving to Tallinn late morning instead of late night was no problem for me.","","","Economy","","7.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Handy","United States","2014-11-17","Frontier Airlines poor planning in notifying its passengers in a timely manner is ridiculous. Frontier waited until 6.30 am to make an announcement to its passengers about the flight being delayed due to crew rest. Boarding time was scheduled for 7.10 and flight schedule to leave 7.45 am moved to 8.55 am. So why didn't the airline notify customers via phone (text) or email concerning this change so that passengers could have stayed at their hotels or homes little longer. Why ask for phone number when check in online if you not going to use for that purpose. Ridiculous Frontier Airlines and inconsiderate of your customers.","","","Economy","","","3.0","3.0","0.0","0.0","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","R Vilander","Finland","2011-07-28","HEL-MUC return. Hadn't flown Finnair short haul for a while and was pleasantly surprised. Pushed back early on the outbound flight and only a short wait before takeoff despite morning rush hour at HEL. Standard chicken sandwich offered with rounds of coffee and soft drinks. Adequate for a short flight - the taste was quite good they've apparently responded to the critique. Seating in A319 Economy is sufficient for a short run. On the inbound leg a sandwich again very nice in taste. Had a few drinks I think 5€ is a reasonable price for them. E190 seating is ok the seats are a little hard though. A lovely older purser very service-minded and smiling. All in all a pleasant change from a few years back. No frills but gets the job done. An ok alternative intra-Europe depending on the fare.","","","Economy","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Joan Bryant","United States","2014-11-11","Flew Frontier Denver to Seattle - Oct 7 - Oct 22. Both flights were great! Love online check in - member of Rewards Club so $15 bag. I think the problems that others may experience are back east more than the original Frontier areas. Has some very decent employees. Enjoyed the flights and will travel with them again.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","S Bond","United Kingdom","2012-09-12","SOU-NCL-SOU as a day trip. Both flights left on time and return landed 15 mins early. Both only half full cabin crew efficient and friendly. Price reasonable.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","P Schulz","Australia","2011-07-27","BKK-HEL-DUS-HEL-HKG after connecting from/to SYD with Qantas. Long-haul new planes (A330/ A340) in excellent condition. In Europe A319 and E70 slightly older but no problem. Long-haul the entertainment system was okay providing an acceptable size for in-seat screens but with a somewhat limited selection. Headphones were inadequate. Service level without issues if a bit on the colder side. Meal sizes smallish but sufficient. It was disappointing to see that breakfast on the Helsinki-Hong Kong sector only contained a small bread roll which was not sufficient at the end of a 9 hr+ flight. We were told that additional snacks could be purchased. Legroom no problem for 180 cms not overly generous but I have experienced a lot worse. In Europe catering below-average especially in terms of size. IFE through overhead monitor but no drama on relatively short (2 hours) flights. Due to status I could make use of Finnair's lounge in Helsinki and the lounge is very well-presented. The detour via Helsinki is not as time-consuming as one might think so avoiding LHR or FRA to connect to other destinations Helsinki is a great transit airport. Overall good value for money and acceptable service but nothing spectacular.","","","Economy","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","P Bea","United Kingdom","2012-09-11","I have flown with Flybe a lot in the last couple of years but the last few months have been terrible with delays and cancellations abounding. Everything said on here about late information and delays extended by hours 5 minutes before an anticipated departure time is true. My last two trips involved more than 10 hours of delays. Airside information and customer service is awful. The cabin crew are thorough though and generally friendly. If you are flying to the Channel Islands try Blue Islands. Old planes but flexible all inclusive tickets - pilots all competent and delays are rare; more often you will arrive a few minutes early. For other domestic flights BA have it - even if it does mean going via Heathrow.","","","Economy","","1.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","D Clark","United Kingdom","2012-09-11","BE862 MAN-SOU cancelled this morning (11 Sep) yet again. Why were all the passengers sent to the gate and left for over an hour with absolutely nothing announced on the PA. We eventually found out the flight was cancelled when someone noticed the ""cancelled"" message on the main departure board. Conveniently they had enough seats on the next flight no good for me as I'd missed my mtg. ""Yes Sir you can have a refund - minus the taxes though"" as the flight hadn't departed why should I pay taxes? You can of course claim a taxes refund but subject to a £25 administration charge!","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Jesper Kärki","Sweden","2011-07-20","Malaga (AGP) to Helsinki (HEL). Unfortunately the flight was delayed about 1.5hr due to some problems with one of the brakes on the aircraft. The crew however was very professional and offered candies and water to all the passengers while waiting they also showed a Disney cartoon while we were still waiting on the ground. When we were in the air the food service started very quickly and went by very smoothly. The meal was a sandwich which actually was just enough for a night flight. Drinks were complimentary. The only thing that I can complain about is that the cabin was very worn including the toilet. It felt quite dirty and shabby for example the armrests were very loose. But still the crew were very professional.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","M Pajunen","Finland","2011-07-20","Zurich-Helsinki one way on A320 Business Class. The Business Class seats were the same as in Economy but the middle seat was blocked. The seat was a bit hard but ok for a 2hr 20min flight. No meal choices but a tasty hot meal was offered with a wide selection of drinks. Finnish and international newspapers available. Attentive service and the crew gave a professional image. The lounge they use at ZRH is rather modest and does not really match the rest of the product.","","","Business Class","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Shanks","United States","2014-11-06","Three of us travelled round trip on Frontier between Washington Dulles and Fort Myers Florida. Our experience was excellent. Frontier was not only $100 cheaper per ticket than any other airline flying the same route but it was also the only airline offering direct service. We opted not to reserve seats to save money yet when we checked in Frontier assigned us seats together. Usually when traveling each of us would have brought a separate carry on bags but because Frontier charges for carry on as well as checked bags we opted to share a large checked bag for the same cost as a single carryon. Boarding was orderly the plane clean the crew pleasant and the flight was on time. We definitely will use Frontier again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Peter Nelson","Australia","2011-07-20","HEL-HKG on an Airbus A340 which was new and in good condition. The flight departed and arrived on time. The Business Class lounge in Helsinki is almost new and amongst the best in the world. The angled flat beds on this overnight flight were very roomy but a little hard after a few hours. I managed to get about 5hrs sleep. The quality of the food was very good as was the wine which was freely available. The outstanding feature of this flight was the attentive and professional service. The flight attendants were mature experienced professionals who did not have the charm and warmth of some of the Asian attendants but provided a high level of service. I have used Finnair many times and have always felt confident that the more mature Finnair crew would handle any major problems far more capably than the young glamorous attendants on some of the highly rated airlines. In summary a great flight.","","","Business Class","","9.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Juho Toivanen","Finland","2011-07-20","HEL-SVO return. Online checkin from Helsinki and easy baggage drop. E-mail to remind me of my flight and destination details. HEL-SVO clean Airbus319. SVO-HEL new Embraer190. Flights were on time. Both ways had excellent cabin service. Tasty sandwiches and crew friendly and efficient. For me flying with Finnair is always very good experience.","","","Economy","","10.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Morin","United States","2014-11-03","I'm a frequent flyer so for me to say that this is by far the worst airline I have ever traveled on is quite accurate. Where do I even begin? After purchasing a ticket that was supposed to have one free bag checked I was told at check in that I'd have to pay $25 to check in my bag. In addition I was told had to either pay $35 for my carry on or get it checked in for $30. Are you kidding me? That's already 3/4 my ticket. Then I arrive at the gate just to find out there was a delay. Not to mention the customer service was rude and made us wait 30 minutes in line to check in. Please if you care about your money and time do not fly with this airline. They rip you off completely and are shameless about it. Please spare yourself the trouble.","","","Economy","","","3.0","2.0","3.0","2.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","P Ameil","United Kingdom","2012-09-09","Flew (for the 1st time) with Flybe from Manchester to Belfast City (03/09/12) and return (07/09/12). Paid just under £70.00 return which included advanced seat selection. Both flights on time aircraft clean and cabin crew friendly. Going by this I would certainly consider flying with them again!","","","Economy","","10.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","David Stanley","United States","2014-11-03","Drove to Chicago on 10/24 and paid for a hotel to be at O'Hare by 5am 10/25 for a 7.30 direct flight to Cancun. Due to a scratch on the nose of the plane that we were told would take 45 minutes to fix we waited and waited until finally leaving at 5.30pm. Instead of being at our resort by 1pm we arrive there after 10pm. While delays can be expected with any airline a 10 hour delay was ridiculous. The gate agents were rude and aside from a food coupon for each passenger they did nothing. Our vacation was cut short by an entire day. The agents announced that if we wanted to complain to call the travel agency. I will avoid Frontier. We've flown extensively and again delays happen. But not 10 hours and if it did happen I'd think they would do more than give you an attitude and a cheesy food voucher. Very disappointed.","","","Economy","","","4.0","1.0","2.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Robert Allen","France","2012-09-09","Flew Avignon to Exeter and returned four days later. Outgoing flight on time. Return flight delayed by half an hour due to fog earlier in the day at Exeter resulting in a back-up. Most of the delay was made up. Cabin crew efficient and pleasant. Will fly again with this company.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Callum Reid","Canada","2011-07-17","Toronto-Helsinki-Milan return. Starting off with my flights to and from Milan they were fine. Went off without a hitch. Service was fine no complaints but I did find the one skimpy little sandwich they fed you for that 2.5 hr flight was pretty mediocre. My flights from and back to Toronto were another story though. It wasn't the service that got me but the type of airplane they used (a Boeing 757). The 757's are meant for short to medium-haul flights so why they use it for a long-haul 8.5hr flight is beyond me. It had next to no entertainment leg room seat width or seat recline. It was like being a sardine. So my advice: for European domestic Finnair is perfectly fine. For specifically Toronto-Helsinki though don't fly Finnair unless they change the aircraft used. You would be far better off flying indirect with another airline.","","","Economy","","5.0","","","","","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Tydeman","United Kingdom","2012-09-06","Flew to Edinburgh from Southampton and back next day. Expensive ticket (as usual) service alright but charged £60 to check in a bag which is daylight robbery. Flybe have an almost complete monopoly on the route network out of Southampton which is very bad for passenger choice and ticket prices. Southampton airport need to work harder to attract airlines offering routes Flybe don't.","","","Economy","","4.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Y Ren","Australia","2011-07-15","SYD-BKK (BA)-HEL-LHR-HEL-SIN-SYD (QF) in J class. AY has not yet let me down another enjoyable trip with Finnair. Angled flat beds for BKK-HEL and HEL-SIN legs somehow I missed full flat bed with the new aircraft for both legs. Cabin crews are professional friendly and helpful for all flights. Food was great and well presented. On LHR-HEL flight  Bulgugi (Korean BBQ beef) was served very interesting trip for European flight. The highlight of my trip was the new Spa at HEL airport it was amazing and definitely push the airport lounge experience to the new level. 4 saunas (Finnish sauna steam sauna stone bath and brechel bath) and mineral spa pool are available. The new lounge is so modern and well designed lighting is fantastic. AY is still my choice for European flights.","","","Business Class","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Tay","United States","2014-10-31","Just flew SLC - Denver. Paid extra for classic plus which was to include early seating extra leg room free checked bag and carry on and one free alcohol drink and other drinks free. Guess what: after 22nd of this month - no free drinks. ""Didn't I get the email?"" How can Frontier just take away something I paid extra for? Will avoid this airline if at all possible.","","","Economy","","","3.0","2.0","1.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","PJ Mattinsley","United Kingdom","2012-09-06","I have used flyBe several times between Birmingham and Belfast. I haven't experienced any delays the aircraft have always been clean the staff (both on the ground and in the air) friendly and helpful. When I needed to change a flight at short notice this was done easily and at very reasonable cost. Similarly a typographical error I made on a booking was corrected without fuss or cost. Whilst flyBe is currently the only low-cost carrier on the Birmingham - Belfast City route that doesn't mean I wouldn't choose them. I have had poor experiences with many other airlines at far greater cost but even then a single bad experience does not make a bad airline. I would recommend flyBe based on several flawless flights with them.","","","Economy","","10.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","A Haka","Finland","2011-07-13","Helsinki-Singapore return. Flights were on time return flight slightly ahead of schedule. Plane was a new and clean Airbus A340 and the crew was professional. Dinner was ok breakfast was good. The personal in-flight entertainment is modern but could have a bit broader selection. Overall a pleasant experience both ways where everything went smoothly from check-in to arrival.","","","Economy","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Michael Kliot","Israel","2014-10-28","My Frontier flight was scheduled about 3 hours after a long intercontinental flight to Denver supposed landing and I was really scared after reading all bad reviews. However the experience was very nice. We did not do online check-in but it took literally 1 minute to check-in on the counter. When making a reservation I paid for carry- on items instead of check-in. When I found that out I called and wrote to customer service and they told I'll be able to check my item in and so it was. The staff were helpful the flight departed and landed without delays. When we landed one of the bags was damaged (whichI think is not airline responsibility). We went to Frontier representatives in Bozeman airport (it was around 11 pm)and they just brought us a new bag. You have to pay for carry-on and check-in baggage and drinks but the ticket price is still good.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Michael Grunewald","United States","2014-10-28","Arrived two hours early for a flight from O'Hare to Dulles. We had pre-printed our boarding passes and paid for our additional checked luggage. We simply need to check the luggage at the counter. Our party of five - along with several others were redirected out of the line to some type of ""domestic"" holding area as they attended to an international flight. About a half hour into our wait the redirection stopped. However those of us in the holding area were left to stand there for another half an hour without further direction. There must have been twenty travelers that arrived well after we did that found their way in front of us in a very long line. My son- in-law took matters into his own hands as it was obvious that the Frontier service reps had no intention of returning for us. Had it not been for his negotiating with the people in line we all might still be sitting there. Upon arrival at our destination we sat at the gate for a half an hour before de-boarding. Despite this wait we waited an additional 40 minutes for luggage to begin flowing at the baggage claim. I am a well seasoned traveler for both business and pleasure. This was my first experience with this airline and it will certainly be my last. I would never fly this airline again!","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Stephen D'Arcy","Belgium","2012-09-05","Brussels - Manchester - Brussels: out on 10/8/12 back on 26/8/12. Both flights on-time in Dash-Embraer planes (2x 2 seating - maybe 100 seats). Neither flight was full. Service good in-flight magazine good. FlyBe have now decided to stop flying this route so in future my options are Brussels Airlines (no charge for hold baggage) or Ryanair from Brussels Charleroi (who do charge for hold baggage). Another carrier on the Brussels Zaventem - Manchester route (Aer Lingus? Lufthansa?) would be welcome.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Alex Lockwood","United Kingdom","2011-07-12","Changi-Helsinki-Heathrow on Finnair. Service superb everything on time and efficient. Meals adequate and more importantly alcohol served. Loved the exterior camera. Beautifully executed crosswind landing in a thunderstorm at Heathrow. At the same price point as any other European national carrier. Cannot fault.","","","Economy","","10.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Victoria Farahan","United States","2014-10-28","Unpleasant staff; unwilling to assist in any way expensive baggage fees including carry-on old planes with broken seats extra charge for a soft drink and the list goes on. The price of the ticket was not any cheaper than any other airline but the service and lack of customer care made it a very negative experience across the board. Especially for a handicap passenger or anyone with special needs it is a bad choice to fly Frontier!","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Erb Steven","United States","2014-10-28","My wife and I flew from Denver to Minneapolis. They changed our seats at the last minute by calling us up to the counter. We argued to no avail. Rude agent says they don't have to explain. We were reassigned seats to the back of the plane and separated. I will never fly Frontier again.","","","Economy","","","2.0","1.0","1.0","1.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Simon McKenzie","United Kingdom","2012-09-03","Manchester to Southampton 31 August 2012 - flight BE864. I had a cruise booked from Southampton on the 31st August. We booked seats on the 10.45 flight from Manchester which would give use plenty of time to get the cruise. The first indication that something was wrong was at about 10.00 when the departure board detailed 'More info at 11.00' as 11.00 approached this was changed to 'More info at 11.30' then at 11.30 a departure time of 14.30 was given on the departure board this would have meant that we could just about make it to the cruise terminal in time. Alas this departure time crept ever further forward until reaching 15.35 which ‘surprise surprise’ was the time of a second Flybe flight to Southampton and which was cancelled earlier. Now call me cynical but it would appear that the two flights were rolled into one with the passengers being treated as numbers on seats and nothing more. It was more than likely known by Flybe that the departure time was always going to be 15:35 but they chose not to let the passengers know this. Yes thanks to Flybe we missed the cruise but we have learned not to use this particular airline again.","","","Economy","","1.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","K Lukkari","Finland","2011-07-11","Helsinki-Budapest. Check in went smoothly the flight was delayed 30 mins for some problems with gate computers so boarding passes were checked manually. Flight was full service was professional. Catering ok meatballs and potato salad. If compared with the price what we paid can not complain.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Rebecca Waud","Australia","2011-07-11","Australia-Denmark. The first part of out flight there was with Qantas and was quite pleasant. The second part was with Finnair and was highly disappointing and continues to be so. Our flight from HK to Helsinki was delayed. That is itself while annoying is not so much the issue but more of a concern was the lack of assistance provided by Finnair to rectify the situation. When we arrived in Helsinki no attempt was made to assist us with making it to our connecting Finnair flight to Copenhagen. Not only did we miss our connecting flight we were then scheduled onto an SAS flight but somehow Finnair misplaced our luggage and we were without luggage for more a couple of days. Allegedly however this was not finnair's responsibility but SAS's. Again Finnair fail to take any responsibility. At the point of writing this we are sitting at Helsinki airport. Our flight to Bangkok is currently due to depart in 15 mins. At this stage the only information airline staff can give us is that the flight might be delayed but that they will let us know in about half and hour. In addition we found the service on the flight appalling. My husband is currently sitting with his right leg elevated and swollen after an air steward banged him in the knee while returning the drinks carriage.","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Lyall","United Kingdom","2012-08-29","Flybe have a monopoly from Glasgow to Southampton and their fares are 36% higher than BE Glasgow to Heathrow. Also in a period of three days they increase their fares for the same flights by approx 11% for no obvious reason. Its high time there was a bit of competition on this route and possible others In their smaller planes there is inadequate cabin locker space to stow a bag which can pass the strict measurement.","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Alistair Kerr","United Kingdom","2012-08-28","To Belfast from Glasgow on Monday 20th returning on Thursday 23rd August 2012 I was not impressed to say the least. My original flight (BE134 due to leave Glasgow at 14.15) was cancelled and replaced with BE130 – not leaving until 17.20). Arriving at Glasgow airport on 20th we checked-in and waited for our flight. Due to leave at 17.20 delayed until 18.30. Going back on the Thursday was even worse. We left plenty of time to get to the airport (flight BE133 leaving at 13.00). At 13.00 informed the flight was delayed due to some unknown and unexplained technical fault and we would get more information at 14.00. At 14.00 a very brief announcement was made over the airport public address system that “the flight has been cancelled and travellers are requested to reclaim their baggage and report to the Flybe desk”. We were shunted from pillar to post. Eventually we reclaimed our luggage and waited in a long queue at the Flybe desk. We were luckily given 2 seats on the next Glasgow flight (BE129 due to leave at 16.10) and a paltry £5 food voucher! Having to go through airport security a second time was also more than a little trying. Flight BE129 eventually left Belfast at 14.20. I will certainly not be using Flybe again in the future.","","","Economy","","1.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Colin Pay","United Kingdom","2012-08-28","AMS-SOU. Flight on time seating and leg room fine for short journey. We did not pay for any ""extras"".","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","K Thomson","United Kingdom","2012-08-28","Travelled from Donegal to Glasgow today and was great! Check in very smooth and staff nice! We boarded early and took off early which meant we got into Glasgow much earlier than planned. Also provided with free tea/coffee/juice/biscuits on board which last year on AirArran we had to pay for! Great for the price as we got 20kg luggage allowance and would definitely fly again with them!","","","Economy","","10.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Th Meyer","Switzerland","2011-07-10","ZRH-HEL-OUL return. Left quite unimpressed. ""Meal"" on Intra-European flight consisted of a small sandwich. No free alcohol. Plane interior was in ok shape but strange smell on return flight HEL-ZRH. A stale bread roll and some small ravioli in a cold box isn't very impressive for a 2.5hr flight.","","","Economy","","4.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Mary Motcheck","United States","2014-10-22","Due to storms our flight was over 30 minutes late leaving Atlanta. Knowing that we only had 35 minutes to make our connection I expressed my concern to two of the flight attendants on the plane before take-off. They assured me that due to flights being late that it shouldn't be a problem making our connection since the tower was aware. We arrived 15 minutes after our connecting flight left. We were offered stand-by on the last flight to Phoenix along with 10 other passengers. We were told that there were no seats available the next day and would have to fly stand-by on any of the flights to Phoenix on Tuesday. We were confirmed for a flight on Wednesday. This was unacceptable since we had to return to work on Wednesday. When I asked if we would be provided with food and hotel vouchers I was informed that it wasn't Frontier's fault and that we would not be given any form of compensation. Taking matters into our own hands we chose to fly into Las Vegas and rented a car to make the 5.5 hour drive home. I was told that flights cannot be held yet as I sat waiting for the stand-by flight I witnessed Flt 583 to Salt Lake City at 7.05pm being held for a flight that had arrived late at the gate next to it. I have been flying for 40 years. I have seen a drastic decline in the quality of air travel over the years. To go from getting a hot meal on the plane to having to pay for a can of soda. The lack of compassion from Frontier's customer service center is disturbing to say the least. I wasn't even offered a discount voucher for a hotel as I was told I should have been. It's a shame that the customers who pay for a service are treated with disrespect.","","","Economy","","","1.0","1.0","0.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","S Bishop","United Kingdom","2012-08-28","Flight to the Isle of Man cancelled - supposedly due to technical problems. Ruined my holiday. At the service counter staff tried to avoid paying for my transport from Edinburgh to Glasgow the next day so that I could fly out. Many Manx residents in the line informed me that this happens all the time when FlyBe decide the flight is uneconomical. Very poor customer service and foresight. Where possible I will avoid flying with them again- even if it costs me.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","K Lukkari","Finland","2011-07-10","Helsinki-Budapest check in went smoothly the flight was delayed 30 mins for some problems with gate computers so boarding passes were checked manually. Flight was full service was professional. Catering ok meatballs and potato salad. If compared with the price what we paid can not complain.","","","Economy","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Lani Nickell","United States","2014-10-22","My daughter has flown Frontier Airlines from Seattle to Denver to Bismarck and back on several occasions so I should have known better. Her flights were almost always late and there were several times they were late enough for her to miss her connections to Seattle or to Bismarck. Still the cheaper fare wooed me. Well after leaving 45 minutes late on my flight to Denver and 3 hours late from Denver I am no longer interested in the savings. Goodbye Frontier.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","2.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Denis Mysenko","Malaysia","2011-07-07","Bangkok-Helsinki-Riga (BKK-HEL-RIX) in Business Class. As many people mentioned here already the food looks like Economy Class catering it's served in one tray and doesn't look very attractive. Attendants are a little bit cold but otherwise professional. The rest was great clean cabin and toilets friendly pilot good lounge at Helsinki airport. Taking into account the price Finnair's Business Class is surely value for money. Second leg (Helsinki-Riga) was an Embraer 170 where Business Class seats are 99% equal to Economy (they are exactly the same just slightly more leg room) so actually doesn't make sense paying extra.","","","Business Class","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","T Hani","Australia","2011-06-29","Flew Finnair HKG-HEL-BER after connecting from MEL on CX. Was overall impressed by Finnair. Very efficient ground staff. Cabin clean and A340 on first leg was fairly new. Cabin crew polite and attentive. Captain made flight and destination updates regularly which is always nice to hear. Food was average but sufficient. Seat pitch at 32 inch was a bit tight and IFE was not as extensive as Asian or Middle Eastern airlines. Overall a good airline with no extra frills. Good value for money considering the fare I paid.","","","Economy","","7.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Dayle Dooley","United States","2014-10-12","Like some of the folks here I questioned my sanity for booking Frontier after reading the reviews! But it was the only non-stop to Denver from Reagan National. I was pleasantly surprised OK so my standards are not that high but was more then comparable to US Airways I normally fly to Florida. As another reviewer said read the rules. There was a woman on the Denver to DC was arguing about the size of her carry-on at least this airline sticks to their guns about the size allowed.","","","Economy","","6.0","4.0","4.0","4.0","0.0","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Tse","United Kingdom","2012-08-22","MAN-JER. Short flight from Manchester to Jersey; I was travelling on a company ticket. Flybe is the only airline providing direct flights between both places. Check-in and boarding were smooth though the flight was delayed by more than 2 hours. It is a 'budget' airline so I didn't come with any high expectations - didn't walk away with any disappointment either. Punctuality is a slight problem to Flybe.","","","Economy","","7.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","T Agostini","United Kingdom","2011-06-19","LHR-HEL-BKK-HKG-LHR good value in J class. LHR-HEL half full cabin. Used CX lounge at LHR which was adequate. No boarding drinks. Once airborne efficient and friendly service nice light dinner. Onward flight to BKK on A330-200 with new business class layout. Beautiful cabin pastel blue and grey colours. Solo window seat great flat seat allowed for comfortable sleep. Cabin crew although on the mature side very efficient friendly and warm. Also had oriental FAs who were probably more friendly. Entertainment system although AVOD was under par in terms of choices still lagging from their SE Asian counterparts! Food tasty but lacking presentation and probably the wow factor you expect in a premium cabin. I would compare it to SQ or CX excellent economy class fare but on fancy plates. All served in one tray needless to say servings on the small side. Breakfast was good but in terms of presentation had the feel of a very good economy cabin presentation. Arrival into BKK on time and was able to use fast track service for immigration. HKG-HEL-LHR. Morning flight ex-HKG on A330 with older cabin. A bit disappointed but as it was a day flight was manageable. Not my favourite for sleeping though. Food much better than previous flight separate trays for starters main and desert. Nice crew extremely friendly and chatty Oriental FA. Great service on time arrival into HEL. An hr connection which felt eternal; that's how seamless and efficient this airport is not an ounce of stress to get the onward flight. HEL-LHR on time departure nice lunch great crew. All in all great experience. If new cabin can be guaranteed no doubt I'd fly them again.","","","Business Class","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Bambulas Thomas","United States","2014-10-08","My family and I recently traveled using Frontier Airlines. I must say the ticketing counter staff Frontier has are the most incompetent representatives I have ever seen. We arrived at the desk approximately 90 minutes prior to flight. We had our tickets and baggage all previously taken care of online. We stood inline for 45 minutes waiting to just get our baggage checked and placed on the conveyor belt while the only representative spent this entire time with one customer ahead of us. When we finally got to the desk we were informed it was too late to send our bags to the plane. After attempting to explain we have been waiting the representative charged an additional $225. then put us on a flight 12 hours later which created a domino affect with our rental car and hotel being cancelled for a no-show. I am disappointed with our service and trip therefore I warn others to look elsewhere for air travel.","","","Economy","","","4.0","1.0","4.0","0.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","M Curtis","United Kingdom","2012-08-21","Was supposed to fly to Jersey from Southampton at 8.30am on Monday 20th August on arrival I was ushered to the ""Help Desk"" where I was informed that it was cancelled due to bad weather in Jersey last night! They could get me on the 7.55pm flight which meant losing a days work. I asked why they didn't get an aircraft in earlier for the flight and was told because of ""Noise Restrictions"". Why didn't they contact me before I travelled for 2 hours to the airport I could have made other arrangements. I will try and use other airlines when possible.","","","Economy","","","","","","","","","4.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Turunen","United Kingdom","2011-06-16","LHR-HEL return. I've not flown Finnair for over 2 years since a bad experience of a trip to Japan when service was awful and food even worse. Something must have happened as this week the service and food on the short haul to HEL were fantastic. The attendants were very friendly and attentive. 3 drinks runs on both legs. They now charge for alcohol which might be a reason why they can afford better food now. LHR-HEL we had some very tasty sandwiches properly prepared with crust cut off etc. On HEL-LHR they served us tortellini with chicken and a salad which was rather good! Well done Finnair for getting back on track service wise. Shame about the alcohol I did not want any but would have been upset if they had charged for a beer on long haul! It just seems a bit mean.","","","Economy","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","F Ramirez","United States","2014-10-05","Flying from Ft. Lauderdale to Cleveland on 9/28/14. Flight was supposed to leave at 8:00 PM. At the airport flight posted a delay to 11:30 PM. Good weather. Flight then posted to 10.30. Got something to eat just outside terminal. At 9:30 went to gate. Fight cancelled with no announcement and nobody at the gate. Found all the passengers at the check in. Only two employees and one line. No alternative fights until Wednesday. Missed my appointments and had to forfeit the return fight on another airline. Buyer Beware. Read all the bad reviews.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K Prestidge","United Kingdom","2012-08-16","Regular traveller on the Birmingham to Isle of Man route for over a year now. Prior to their ridiculous flight times they have now the flights were occasionally delayed since changing them back in March they have been delayed constantly. There seems to be a lack of concern from Flybe with the constant delays I tend to now feel grateful if it's only an hour delay as I've had several cancelled 12hr+ and >2hr delays on a regular basis. I find it irritating that they put the delay at 2hrs just so that they don't have to issue food / drink vouchers as apparently this is for flights delayed for More than 2hr delays by which time in the IOM the catering has stopped or sandwiches run out. The check in and air stewards are really good they appreciate the pain we're going through and are equally hacked off with it all and pretty much ignored by there company when they try to pass on the customers complaints. Please can we have another airline take on this route and make it reasonable times for travelling for a working day but equally allowing you home of an evening to see your family and friends and be reliable!","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","A Maayer","Austria","2011-06-15","DEL-HEL-VIE A330. New A330 with full flat seats. Food good crew professional. I missed my connection to VIE due to a storm in HEL (3h delay). Finnair rebooked me the same evening via Stockholm to Vienna (SK and OS) so I arrived only 4 hours behind schedule and didn't have to sleep in a Hotel in HEL.","","","Business Class","","9.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Nicole Page","United States","2014-10-05","Charlotte NC (CLT) to Washington Dulles DC (IAD). Sep 19 2014 - Sep 21 2014. Beware: Extra fees. You will have to pay for you carry on going to the city you are traveling to and on the way back $25-35. Staff are extremely unprofessional and I do not recommend this airline to anyone.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Senecal","United States","2014-10-05","We flew Frontier from Tampa to Denver and back again on 9-17 to 9-26. I had read reviews thought I was insane while booking and decided to get familiar with the rules and regulations posted on their website. We used the check in baggage after signing up with early rewards and it cost us $15.00 each way per checked in luggage. Had no problem toting a decent sized bag on board as our ""personal"" item. Seating was $3.00 each way - still not a lot to pay to have a seat on board together. Thought the flight crew was rather bland on the flight to Denver our return trip was the complete opposite. I totally enjoyed all the jokes both by the pilot as well as the rest of the crew! Very relaxing flight. That being said I would definitely without a doubt let Frontier take me where I need to go in the future.","","","Economy","","10.0","3.0","5.0","0.0","5.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","B Langford","United Kingdom","2012-08-14","My partner and I travelled Flybe for the first time from Birmingham to Edinburgh on 09/08/12. The flight was on time the plane clean and staff friendly. The return flight on 12/08/12 was just as good. We will be flying with them again.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","A Maayer","Austria","2011-06-15","VIE-HEL-SIN E90/A340. Delays because of storms in Vienna and 60 min connection in HEL was pending. Finnair offered a rebooking to Emirates if I would miss my connection in HEL. As the delay was only 30min and HEL confirmed to wait for me I took the planned flight. I made the 30min connection even the luggage did. A340 a bit old inside seats are not flat but okay for sleeping. Crew professional but not overly heartily. Food good wine selection very good.","","","Business Class","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","A Bowdler","United Kingdom","2012-08-13","Three flights in as many weeks from Southampton to Manchester and each time a significant delay. Just arrived with the web service showing no delay to a shocking 4 hour delay to a fifty minute flight! Change the name to Fly maybe me thinks!","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Matthew Davies","United Kingdom","2012-08-13","Cardiff to Edinburgh return took on hand luggage on stored it in the over head locker. Return flight Flybe said the bag was too big and had to pay 40 pound to store the bag. Staff at EDI were unhelpful and only interested in taking my money. Flight was good though but staff interaction with the passengers was shambolic plus their bag sizes for taking hold items needs to be revised to improve consistency.","","","Economy","","3.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","N Currell","United Kingdom","2011-06-14","LHR-HEL return on A321/A320. On time and efficient. Cabin crew attentive and ensured my young son was well fed and watered even just before landing when he woke up. Long walk though from the gate at Helsinki with no travelators.","","","Economy","","9.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","J Ziersch","Australia","2011-06-12","Bangkok to Helsinki A340. During the night trip my TV didn't work - I was given a Finnair duty free voucher of 20 euros. The food was okay but for anyone who can't handle spicy food would have been in for a shock. I felt sick during the flight and flight attendants were helpful. They gave me some soda and told the staff members to keep an eye out for me really nice. On this airline if you get a window seat and you are travelling as a couple you sit by yourselves which is great. We also had another flight Helsinki to London and food was really good. It was a small platter of salad pickles cheese and bread.","","","Economy","","5.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Lundberg","United States","2014-09-28","Surprised by all the fees. Their ticket price is deceptive as Frontier charges for carry on and seat assignments and provides nothing in the cabin for economy. Website charged x2 for a single carry on. Dropped the second passenger for return trip. Could not get boarding pass online or at the airport check in device. Had to wait for the staff to show up. Absolutely no chance of getting through to a person at the 800 number tried x3 minimum wait was 34 minutes (they said). Minimum leg room. Passenger in front could not recline seat all the way without breaking my legs which she tried several times. The single plus of the experience was the cabin crew. They were fine both ways. But flying is too much of a hassle to put up with the likes of Frontier's bait and switch and poor communications. We actually paid more once all the extra fees were added in. Will be willing to pay a lot more to avoid Frontier in the future. Plus the aircraft we flew in were extremely old Airbus 320s. The 320 went into service 26 years ago.","","","Economy","","","1.0","4.0","2.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Bambulas","United States","2014-09-28","I arrived with my family to fly to Atlanta GA. We arrived with more than enough time to check our baggage and make the scheduled flight. There were two representatives when we arrived one representative just closed his site and walked away leaving only one person to service the remaining passengers. The lady left alone was very slow helping one customer which lead to the remaining passengers being left without enough time to process their baggage. When we got to the desk she informed us that it was too late and she would have to reschedule our flight. We tried to explain that we have been waiting in line for at least 20 minutes and there was more than enough time if they were properly staffed. She just apologized and rescheduled our flight for an all night red eye flight that will leave us short on time if not late for the graduation we planned to attend. She also charged us $75 each totalling $225. This was my first attempt to use Frontier Airlines as of now I will never use this airline again. I now see why they are rated number two in airlines with the most complaints.","","","Economy","","2.0","3.0","4.0","4.0","3.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","F Bremner","United Kingdom","2012-08-07","Will not fly with flybe again due to their cabin bag dimensions being 5cm less than every other airline. As they charge £40 extra to put bags that would be allowable on other airlines in the hold I feel this is a money making scam. When their flights already are more expensive than budget airlines this seems to be adding insult to injury. As I'm using this flight to connect to a long haul flight I have already paid additional charges to add extra weight to my hold bag. Will be using an alternative airline or get the train next time.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Heino","United Kingdom","2011-06-08","MAN-HEL-MAN on time both ways clean cabin good leg room. 2 servings of drinks going 1 coming back. Chicken sandwich going chicken salad coming back. I flew with them 2 and a half years ago and alcohol was free but no more. Feels very greedy from their part. If you want to order vegetarian food you have to ring an expensive phone number to get it you can't order it at the same time you make the booking online really annoying. I didn't get my luggage until 3 days after arriving in Finland due to a strike so now have to go through a complaint procedure. I was told though that I may not get any compensation since the strike was illegal! Unbelievable! The help passengers got from the airport workers was very poor indeed. We had to help each other to get and fill in the lost luggage forms. The lady behind the desk said she's going home now in the middle of all the chaos and I think my form was the last one she took in. There were plenty of distressed passengers in front of her desk without any idea what to do. Absolutely appalling very bad service at the airport!","","","Economy","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D McGuinness","United Kingdom","2012-08-02","Due to a flybe error my credit card had not been debited for my sons ticket Birmingham to Glasgow. At check in delay delay delay as the individual appeared to have some sort of ""lock up"" as she really could not cope with an unexpected situation. Off to customer services to be met by sullen and unhelpful woman (ID card skilfully tucked into her blouse so you could not read her name). Then suddenly tossing out paper work to a much more helpful chap. The overall feeling being that the error (FlyBe's) was my problem.","","","Economy","","2.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Tony Jarvinen","Sweden","2011-06-08","ARN-HEL-BMA. Cabin clean and FAs smiling and attentive. Flying back aircraft was E170 no boarding music and cabin not very spacious but adequate for 45 minute flight. FAs attentive on this flight as well. BMA is very efficient airport close to Stockholm city. I hope Finnair will keep this route.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Florian Eberth","Switzerland","2011-06-08","GVA-HEL-BKK J Class 3hr flight in small E70 cabin a bit on the limit seats like in Y and free neighbour seat doesn't seem to be guaranteed. Service good food mediocre. HEL-BKK excellent seating comfort in the new A330 flat beds single seat on the window. Excellent service and pre-ordered gourmet meal excellent (only ex HEL possible). Food on flight back not of same quality a bit average. Smooth connecting in Helsinki airport.","","","Business Class","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Nelson","United States","2014-09-22","There will be additional fees. You will have to pay for your baggage (both checked and carry-on). Your seat will not be guaranteed unless you pay a minimum of $8 to select your seat. Frontier has a strategy of overbooking presumably to ensure full flights. Every day groups of these extra passengers are forced into later flights. ""Check-in is 45 minutes prior to departure"" means that you will be charged $75 and forced into the next flight if you do not check-in 45 minutes prior to departure. Frontier is the only airline that pulls their employees from the check-in counter and shuts down their check-in computers 45 minutes before departure to ensure that you will not be allowed in if you arrive late. I was running late to my flight this morning and called Frontier's 1-800 number at the suggestion of the friendly JetBlue check-in folks as Frontier's counter had recently been abandoned. I manoeuvred my way through the expected automated system and finally reached a woman who handled my situation with the patience and understanding of a grizzly woken from hibernation. I was interrupted and rudely instructed to be quiet and listen to the rules before rebooking my flight. By the way this airline treats its passengers I should not have expected their employees to be any happier. Frontier employs bait-and-switch policies to maintain the ""cheap ticket"" reputation. In reality Frontier's customers are not presented with an honest estimate of the cost of their travel at checkout. My conclusion is that the service one receives from other airlines is well worth the additional 20% in initial ticket costs. You will end up paying that much more to Frontier anyway.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","J Tydeman","United Kingdom","2012-07-31","My partner and I are flying from Southampton to Manchester. Firstly our flight is delayed for the non-reason of 'delayed arrival of the inbound aircraft'. Supposedly it is only delayed by 30 minutes but then 5 minutes before the new departure time a new announcement is made to say that the plane is at the airport but it's going to be more delayed. No reason offered though I suspect it is because the air crew have decided to take the evening off to watch the Opening Ceremony of the Olympics. Our planned return flight has already been subjected to another unexplained but quite significant schedule change which will deprive us of a whole afternoon in Manchester.","","","Economy","","2.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Phillips","United States","2014-09-19","I have flown Frontier many times over the past several years. My last flight with the company will be my last! I flew economy class knowing that I would have to pay extra for checked and carry on luggage. Prior to my trip I used Frontier's website to determine the acceptable dimensions of a carry on bag. I then measured the bag I intended to take. It was within the guidelines provided on the website. I paid to check one bag and proceeded to the gate to board the flight. Just prior to boarding the gate attendant required me to place my carry on bag in a little box to ensure that it was of proper size. It did not fit by less than a 1/4 of an inch in the length. They immediately charged me $50.00 for the carry on. I have flown with this same carry on bag for many years it has even taken several trips on Frontier and fits perfectly under the seat. Needless to say because of this experience I will pay a little extra to fly on Southwest and/or United at least then I will know exactly what its going to cost me before I leave the house!","","","Economy","","","2.0","1.0","0.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Atkins","United States","2014-09-19","I recently flew from Dulles to Atlanta and back and for the most part it was a pleasant experience. I have flown AirTran more often than another airline and Frontier is comparable. I bought my tickets directly from Frontier about 4 months in advance. I paid $20 for a carry on $15 for an exit-row seat and $3 to choose my seat at time of purchase (twice coming and going) and my total round-trip fare with fees was $198 so if I had not paid the extra fees it would have been $122. In reading the reviews here I see that many people buy their tickets from third party sites (Orbitz etc.) and are surprised by the ""hidden fees"" when they reach the gate. I really think that they have only themselves to blame. First every time you fly you should check the airline's website for their policies; the fees are very clear on Frontier's site. I think even the third-party sites tell you to check the airline's site. I don't have a whole lot of sympathy for people who make assumptions and then become indignant when their assumptions don't match reality. I also read below that the flight attendants wouldn't help lift luggage because of ""policy."" On both my flights the staff were very helpful with luggage so clearly it's either not a policy or one that not all attendants heed. The only minor complaint I have about Frontier was that both flights were late to take off by about 20-30 min. There seemed to be no particular reason for the delay. I didn't have a connecting flight so I didn't care but it might be useful info.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","N Robson","United Kingdom","2012-07-26","I have had the mis-fortune of having to commute from LBA to SOU for three months and I have never witnessed such chaos. Cancelled flights and long delays are more common than on time. I never thought I would yearn for Ryanair - two years on LBA to DUB route and from memory no more than five noticeable delays and never a cancellation. I will be taking the train from now as currently experiencing yet another unexplained three hour delay. Crew illness is the usual excuse - no surprise working for this lot.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","P Mijakowski","Poland","2011-06-01","WAW-HEL-NRT with A340. I have been flying with Finnair on this route for years as for me it is the fastest connection from Europe to Japan. However my current trip had more cons than pros. I have observed a gradual falloff in quality of catering during years. Now they reach the point that you should take on your own food with you. WAW-HEL not even a single sandwich. HEL-NRT two poor meals low quality and quantity. In addition a strike at the airport and decision that we'll fly without people's luggage. Waited 4 days for it to come. Lost connecting flight from Tokyo due to delay (separate ticket). Seat assigned next to the lady with infant (her husband was seated in business). No power outlets in this type of A340 what I always considered as their differential advantage in Y.","","","Economy","","4.0","","","","","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Robert Cobb","United States","2014-09-19","Never mind extra fee's! How about no show flights! Recently stranded in Milwaukee flight 996 - Milwaukee to Trenton. Arrived 4 hours early for the flight and saw on status board that the flight was cancelled. Went to ticket counter and no one was there when staff showed up for work I addressed them with the problem and was told a matter of factly that the flight was cancelled. I was treated like a fool and no one - not one Frontier rep cared that we didn't have a ride home. I had to rent a car and drive to Trenton from Milwaukee. Do not fly with this airline they will strand you and leave you to fend for yourself.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Steve Portch","United Kingdom","2012-07-25","Regular traveller on BHX-IOM route for over a year now and punctuality is a disgrace since they stopped basing the flight in the IOM. Almost always late both ways - an hour is the minimum on the 19.55 return and that's if things are running 'normally'. Communication with the paying customers when things go wrong is virtually non-existent - one captain did tell us that this is company policy! Also the cost of flight changes is nothing short of scandalous when I wanted to change the return leg only the charge was £50 more than the cost of the original return flight. The only saving grace is the flight attendants always cheerful and polite even when faced with some pretty irate passengers. If any other carrier wants to run this route from BHX LTN or EMA I'll be first in the queue.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Jun Fang","China","2011-05-28","Helsinki to Shanghai A340-300. Clean cabin food was not good enough. AY did not serve free alcohol. IFE should be improved. Toilets were clean.","","","Economy","","6.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","G Player","United Kingdom","2012-07-15","I fly most weeks from Manchester UK to Brussels Belgium where the choice of carrier is somewhat limited. On my last three flights I have had delays of 2 hours 3 hours and 1.5 hours all due to 'technical problems' one of which required a change of aircraft. In fact I am astonished when they actually leave within 30 minutes of published time maybe 1 flight in 6? Just a few weeks earlier my outbound flight was delayed by 2 hours and my return flight later that week by 18 hours (yes it required an extra overnight stay!). Exchanging stories with other stranded passengers revealed that my experiences were far unique - on the same day that my outbound flight was delayed by two hours the next outbound flight that same day also had a 2 hour delay for 'technical problems'. I have formally complained to Flybe (twice) but can get nothing more than an automated reply promising a response in 28 days (they don't of course!). Time to explore other options I think.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Peter Schweizer","Australia","2011-05-19","HKG-HEL-HAM and MUC-HEL-HKG in business class A343 and E190 in very good condition. Brilliant lounge/spa in Helsinki. Angled flat beds on long haul comfortable and managed sleep both ways. Missed dinner on both flights due to very late departure time of both flights. Breakfast of very good quality. Very friendly flight attendants on all flight but especially impressed by crew from HKG to HEL. After waking up approx 5 hours out of HKG for a brief toilet visit flight attendant immediately asked I would like dinner or some sandwiches as I had missed my dinner. Only negative aspect would be the business class seating on the European segments on the E190. Same seat and pitch as in economy and as I was seated in row 1 a very unstable tray table. Crew on European segments friendly and food of good quality. Will certainly consider AY for my next trip to Europe especially as they have recently introduced full flat beds on their new A330's between SIN and HEL.","","","Business Class","","8.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Stangis","United States","2014-09-14","Frontier used to be a solid budget airline and living in Denver I was comfortable using them. I must admit that the last month I've told many how my wife was recently treated. To start they are getting very skimpy on extras so she found out that her bag check would cost $35 when she got to the airport. This all but kills the advantage they have over United for 'cost' though if she had known earlier she would have bag checked to save money. More important though was the way that first the agent at the gate treated her about how she should have checked after she obviously didn't know about the fee. It was more of a ""it's your fault"" thing. Then she explained that she is recovering from shoulder surgery to the agent who told her to discuss this with a flight attendant and they will ""Assist"". Unfortunately when she boarded the less than helpful person said ""Well you should have bag checked if you have an issue lifting your bag and then told her per policy she couldn't help"" My wife is very kind when speaking and pretty tough but the really rough attitudes had her crying. I'm sorry but I fly a lot and will do anything in my power to never fly them again and I live where the hub is.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","I Eval","Nigeria","2014-09-14","I took time to read the reviews of previous passengers of Frontier Airlines and if I had relied solely on what I had read I would not have bought tickets. I disregarded the reviews read all the requirements for baggage fees and seating costs and bought tickets for my daughter and I. Did round trip from Baltimore to Florida and back. It was a pleasant experience. The staff were extremely polite and helpful. Even after paying for luggage seats and hand luggage the total fare was less than most airlines if not all. I will definitely fly with them again.","","","","","8.0","0.0","4.0","0.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Paul Meads","United Kingdom","2012-07-13","Always expect the unexpected booked direct flights from BHX to GLA on consecutive days. On the way up went via Isle of Man and arrived 2.5 hours late and tonight we've been told were travelling via Aberdeen! If they don't know where their going what chance have we got? Hopefully get home today after the Magical Mystery Tour. And as usual no explanation or reasons given.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Andrew Carfrae","Australia","2011-04-26","HKG-HEL then back through Bangkok in economy. Flight was okay staff were very icy (except for one nice FA) and connections were good. Flight time to Europe for Australians is lessened so another good thing. Food was reasonably dire and drinks expensive. Not sure I would go with them again.","","","Economy","","5.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","B Richards","United States","2014-09-14","We arrived 90 minutes prior to our flight and (despite discrepancies in their fee structure from what their website stated) we made it to our gate trouble free. Only then did we find out that our flight was delayed by 2 hours because the co-pilot didn't show up (come to find out they had known for hours but didn't update their system so we woke up at 2.00am for nothing). They told us we would make our connecting flight despite the delay which was an impossibility given the schedule. Of course we missed our connecting flight and Frontier representatives were unhelpful and unapologetic. No one can tell us where our luggage is or when we will get home. Other carriers have open seats going to our destination but Frontier refuses to buy us a ticket. The next seat they can ""promise us"" will be 24+ hours after we arrived here!","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Sande Hvide","Germany","2012-07-09","DUS-SOU SOU-DUS. No check-in terminal at DUS. Had to wait 30 minutes in line. Staff at ground was helpful though. Absolutely no (free) service on board. The first flight was not on time. Didn't make it to the AVIS office at SOU during regular business hours and had to pay an after hours charge. There were check-in terminals at SOU and baggage drop-off took 2 minutes only - including waiting. Flight wasn't on time again. Again no service during the flight. A Dash 8 was used in both cases which is also a limiting factor to satisfaction. Aircraft was relatively new though. While FlyBe might a half decent choice on short-haul flights I still wouldn't want to fly with them on trips lasting more than two hours.","","","Economy","","5.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Geoff Yu","United Kingdom","2011-04-24","LHR-HKG PEK-LHR on Business via HEL. This is my second trip with Finnair and I still think they offer the best value for money in Business class. My main complaint is that the roll-out of flat bed seats is only beginning and the lie-flat on A340 to HKG was not very comfortable as I felt like sliding off my seat all the time even though I'm of medium build and weight. The 40 min connection in HEL to HKG was a concern for me but the flight attendants on the London flight assured me the flight would wait due to 20 passengers on the LHR-HEL leg waiting to connect on that flight. However it took a bit too long to de-ice the plane and some passengers who probably had short connections in HKG were getting quite agitated. Return flight from PEK was smooth and the Finnair lounge in Helsinki is always agreeable for a short layover though some warm food would have been appreciated like the Cathay Lounge in LHR which Finnair shares. Overall good value for money and they haven't let me down so far.","","","Business Class","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Julie Taylor","United Kingdom","2012-07-03","Booked this morning for a flight from Leeds to Exeter. Printed it off drove to airport (1hour) and told flight was cancelled! They must be the very worst airline for customer service and reliability. Go by rail! When you try to reclaim the cost they have the audacity to tell you that they may take 28 days to return your money to you for a service which they never fulfilled. Outrageous.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","John Slack","United Kingdom","2011-04-20","LHR-HEL-HKG return Economy. First experience of Finnair and overall impression is passable. LHR to HEL A320 on time. For a 3hr flight the onboard catering was miserly even by todays standards. HEL-HKG A340 departure on time which I understand is somewhat for a rarity on this route. Twice in the previous week this flight had been delayed by over 7 hours. Seat 43A recaro type seat with enough leg room for a 6 footer to get comfortable. Again catering was extremely poor with both option of main meal close to inedible. To add insult to injury 5 Euros for a G&T on a long haul flight was just plain greed. Staff efficient enough if not full of the joys. BA flight back from HEL-LHR reminded me of how good BA can be when they get it right. I would use again but only if cost was the main criteria.","","","Economy","","5.0","","","","","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Paul Leroue","United States","2014-09-09","Another Frontier flight where the TV's don't work. On the way out from Denver today no TV and on the way back from Los Angeles tonight the same problem. Planes are as dirty as I have ever seen them. What happened to my favorite short run airline. I'm a Summit member who can't believe how quickly things have gone bad. Date of flight 9/6/14.","","","","","3.0","4.0","3.0","3.0","1.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K White","United Kingdom","2012-07-02","Paid £190 for a return flight Cardiff - Edinburgh. 29/06 - Cardiff to Edinburgh flight delayed over an hour. 01/07 - Edinburgh to Cardiff delayed over two hours. Kept waiting between gate and plane then again when on plane. Staff arrived after 10 minutes with packs of canned fizzy drinks a pretty trivial reason for keeping a bunch of tired passengers hanging around! Both delays blamed on late arrival of plane from Jersey.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Pajunen","Finland","2011-04-18","A leisure flight Helsinki-Las Palmas in Comfort Class - new Business Class on A333 was a pleasant surprise especially the flat seats. A delicious breakfast was served though that was the only meal served. A modern AVOD system but the music/flim selection was rather limited. A friendly service.","","","Business Class","","9.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Goerndt","United States","2014-09-06","We will not fly Frontier again. My husband and I bought our tickets through cheaptickets.com and picked Frontier because it had a non-stop flight to our destination and because they had the cheapest fare by about $20 a ticket. We were only going to be gone a short time so we both packed a carry-on so we could avoid paying to check a bag. When we checked in for our flight we found out that we would have to pay $35 for each carry-on! We thought Frontier was ridiculous to charge so much (if at all) for carry-ons when no other airline we've flown with charge for that. Also Frontier charges almost $2.00 for a can of soda or juice. You only get one free cup of water after that the price goes up to the same as for a soda. Frontier lures it's customers into buying airfare by offering tickets that seem to be the lowest priced but then rob you with all the hidden fees. Frontier also has its flight attendants pitch a credit card offer to the passengers during the flight. I know that it is their job to do so but I found it extremely annoying. Although the flight attendants were friendly it does not make up for the feeling of being robbed. I will give Frontier a point for the flight attendants being friendly and a point for it being a non-stop flight.","","","Economy","","2.0","3.0","4.0","1.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Robinson","United States","2014-09-06","My husband and I arrived 55 minutes prior our 10.13 flight from Seattle to Denver on Labor Day. When we arrived to the ticket counter we saw a small sign that stated that a Frontier representative would not arrive until 11am and to use the nearby kiosks. We attempted to use the kiosks but the system stated that due to our late arrival we would need to speak with a Frontier representative. Since there was no representative at the ticket counter we had no way to check in for boarding. When we call customer service they let us know that there was no way we would make our flight but Frontier would graciously charged an additional $150 to place us on another flight. We then were charged $50 for our 1 carry on bag.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Paul Jones","United Kingdom","2012-06-28","Astonishingly bad. Flew from Cardiff to Glasgow on Tuesday flight delayed by an hour went through boarding gate and all passengers then told the flight was cancelled and there were a few seats on the Edinburgh flight that they had delayed by an hour and a half. Service staff demonstrated no empathy and pointedly rude to stunned passengers. Arbitrary mechanism for selecting who to kick off the flight and no guarantee about who could travel the following day. Was due in at 9.40pm bus got to Glasgow airport at 1am and all passengers had to wait ages in the rain for few taxis. Return flight was delayed by an hour and three quarters. This airline is diabolical.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Philip Schmidt","Denmark","2011-04-17","CPH-HEL-HKG return. First leg of the flight was with Finnair A320 seats good with generous legroom and a free glass of juice. Pretty standard. The long haul legs were flown with A340-300 the seats had a good recline (more than my last experience with Aeroflot A332) but get a bit hard after a ten hour flight. Legroom good. The food was below average it felt very cheap and I have definitely tasted better. The AVOD have an OK amount of films and series but not a wide array like Emirates or Cathay.","","","Economy","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","William Reay","United Kingdom","2012-06-27","My wife and I flew from Luton to Jersey and back last week using Flybe for the first time we were was very impressed with the polite and helpful staff both at check in and cabin staff also the punctual time of the flights. The aircraft a Dash 800 was very comfortable if a little noisy but then it is a propeller driven aircraft.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","F Toney","United Kingdom","2012-06-26","Monday 18 June Manchester to Southampton 1hr 45m late take off and the return flight next day 2 hours late taking off. Always same reason given technical fault with the plane so frustrating. I have travelled with flybe a few times in the past and have always been late taking off except on one occasion. If they brush up on their time keeping they would be a good airline to fly with as the cabin crew are generally pleasant and helpful.","","","Economy","","2.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Serge Plyshevskir","Canada","2011-04-16","LHR-HEL-SVX return. The trip began earlier in YUL on BA but from LHR on Finnair. The whole trip was booked on Finnair web site with codesharing OneWorld flights. LHR to HEL and back on a fully packed A320 nothing special plenty of drinks and a sandwich poor entertainment small screens most of them illegible no brightness/contrast. HEL-SVX started with a 1-hour delay waiting in the plane for de-icing. Embraer-190 was 20% full. Sandwich and plenty of drinks. I ordered special meals and got it 3 times of 4. However they have constructed the special meals of 3 different parts: rice cakes sliced veggies and cheese and wrapped each part separately with the plastic wrap than all three together with a plastic wrap again and put a big sticker on the top. So it was nearly impossible to unwrap the whole assembly. Also I have selected the exit row seats and those have been granted 3 times of 4 every time the questions have been asked if I spoke English etc. and a FA verified. The 4th time from SVX to HEL those seats were given to somebody else without any verification. Because the different airlines as a part of Oneworld Alliance were involved in my whole trip there were some inconveniences like it was impossible to check-in online for all legs of travel or to print all boarding passes at once or to select seats for each leg.","","","Economy","","7.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Key","United States","2014-09-01","My daughter needed a ticket from Dallas TX to Minot ND. There are only 4 airlines that go to Minot. When we started looking at prices Frontier offered the one-way flight for a total of $174 which included a lay-over in Denver CO. Regarding the ""nickel and dime"" tactics - I actually appreciate them! It provides the option of taking the services for an additional cost or leaving them and saving some cash. The day before the flight we checked in online. During this check-in process I added a checked bag for $15. The option was there to select a seat for $3-$25 but we opted out of the choosing. We printed the receipt for the bag the boarding passes and a receipt. The flight was scheduled to deport at 2.15pm so we arrived at DFW at 11.30 to make sure we had time should any issue arise. When we walked up to the ticket counters a Frontier service agent was standing by the kiosks to provide assistance. Since I had printed my boarding passes she directed me to a counter clerk who was checking bags of passengers who did not need to check-in at the counter. The checked bag weighed 50.5 lbs. They checked the bag. I asked about my daughters purse/bag to make sure we would not have a problem with it being too large to count as the free personal bag. She assured me it was fine. Both agents were friendly. This entire process so far had taken 5 minutes. The plane arrived to the gate boarded and took off on time from DFW to Denver. I asked my daughter about the seats and such and she said it was the same as most other flights she has been one. She did take her iPad with movies on it and watched that during the flight. Landed in Denver on time. The Denver to Minot flight arrived boarded and departed on time. She had a smooth flight the flight was relatively uneventful and arrived in Minot 5 minutes early. After getting off of the plane it took her about 20 minutes to get her luggage and she was on her way out of the airport! Overall a budget airline with great prices.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Cook","United States","2014-09-01","We flew Frontier for the first and last time this weekend. We purchased our tickets online with the assumption we could carry on our bags for the weekend. We were charged $60 each way. This was not disclosed when we purchased our tickets through Expedia. We were not able to sit together as the selection online required more payment to select our seats to ""upgrade"" in which we were not even upgrading we just wanted to choose our seats. They now even charge for a pop. We fly 1-3 times per year. Just charge what you want up front (offer discounts for those who have no luggage which would probably be one in thousands) so people know what the total bill will be. It is very deceitful and unfair practice to get more money when it's advertised as the lowest fare etc.","","","Economy","","1.0","4.0","0.0","1.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","I McFarlane","United Kingdom","2012-06-24","The usual farce from Flybe on a Friday night from Southampton to Edinburgh supposed to depart at 18.35 which came and went with no delay announced on the board. Eventually boarded (in some chaos) at 19.00 and eventually took off at 19.30 almost an hour late. I think the seat pitch has also been reduced on the Embraer planes to squeeze more in so uncomfortable overpriced late and zero communication. Unfortunately typical for this route if there was another choice I'd use it! The service is not improving.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Mark Hurter","Switzerland","2011-04-05","ZRH-HEL-HKG-HEL-ZRH before and after Christmas. Price for this season cheap. Feels like a tale of two airlines. Within Europe friendly staff (some more some less but still good). Sandwich nowadays in Europe normal but fine. Neighbour asked for second round and was willing to pay. Was given additional one for free and even asked if he liked another one. Transit from Europe to Asia easy even with only short transit time. Long haul seatpitch ok. IFE good but very limited choice. Food okay. However still weird that one has to pay for everything between the meal services. Even crew seems a bit embarrassed about that. Cabin crew (except for one FA on the way back) is reserved some clearly showing that they don't like their job. One already knows when advertising states that water bottle in seat pocket in Y means no or only one drinks service during the flight. Transfer coming from Asia a bit longer which is clear due to Schengen but some of the screening staff is borderline racist if one is not Caucasian looking. Still think value for money as one gets what one pays for.","","","Economy","","7.0","","","","","","","4.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Clive Thomas","United Kingdom","2012-06-21","SOU-AMS return - Dash 8 both ways - decent price (£220 inclusive) SOU as efficient as ever - outbound on time half full but folks seated together for CofG compliance on take-off. Pleasant crew - on time arrival even allowing for the bus journey into the terminal at AMS. Return on time (2055 departure) 5 mins late at SOU despite endless (well at least 20 mins) taxi to the remote runway at the Polderbaan and a headwind throughout the flight. Decent announcements on both flights usual food and drink offering. Shame there's now no lounge offering at AMS for Flybe as I usually have a couple of hours where I could get work done before the flight. Quickly out and onto the M27 - so much better than the schlep out to the car parks at LHR. Summary - when it all works this service is fab.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","J Read","United Kingdom","2011-04-03","HKG-HEL. The economy experience is very coarse heavily plastic a little like RyanAir gone long-haul. Flight attendant refused to hang my suit even though they had space and I'd been assured this wouldn't be a problem for economy on the outward leg. Food ok but clearly priced to a level only one pass with drinks. Slightly cheaper ticket buys a basic environment. Channel based entertainment system seems very dated in the modern era of VOD. Didn't feel four star. Very slow security process at HEL. Not recommended. HEL-MAN a much more pleasant experience - felt like a different airline; staff helpful and attentive.","","","Economy","","5.0","","","","","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Flynt","United States","2014-08-28","Frontier seems to be doing their very best to consistently frustrate and anger the people who fly with them. My first experience I was stuck in Denver for 18 hours due to cancellations and delayed flights. Then when I requested another flight staff did absolutely nothing to help me switch my flight book a different flight or even refund my original ticket. They had me on the next available flight at 9.30 am the next morning (which would have been a 29 hour layover). I ended up just booking another ticket with another airline to fly to out. I understand weather causes delays but at least work with the travelers to accommodate them on different flights/airlines or give them hotel/food vouchers to help. It was ridiculous. The next experience (and hopefully the last) I had to fly on a different date than the date on my ticket. They tried to charge $450 dollars to change the date by two days even though I had just purchased the ticket a few hours earlier that day. They refused to refund the ticket (it would be issued as ""credit"" for a different ticket) and wanted to charge me an additional $75 dollars to cancel the ticket. The airline employers are extremely rude. The line was long the travelers were getting frustrated while the only two workers did everything in their power to take as long as they possibly could. They denied military checked bags (even though I had travel orders) because I had 3 of them and the girl was too lazy to tag them. I demanded to speak to a supervisor and was able to get them all checked for free. Will do everything in my power to not fly with this airline again. Even if I have to pay 50 bucks more for United it still comes out even since I don't have to pay $35 to bring a carryon.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Steve Keane","United Kingdom","2012-06-19","Wife stuck in LBIA for another 4 hours waiting for the Flybe flight to Southampton third time in as many weeks. We both travel frequently to Southampton my last experience on the 25th May ended up with a cancellation meaning flying to Newcastle and coach back to Leeds; end to end took 10.5 hours. Great start to the weekend. Am down next week in Southampton just cancelled my flight and now am going to drive down.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","N Buss","United Kingdom","2011-03-31","LHR-HEL-ROV. Plane broke down just prior to boarding at Heathrow. No information and farcical situation where we went to check-in 4 times back through security 3 times =(+ 3 times wrong way) passports twice customs once - without even leaving UK. Put on flight 8 hours later and told onwards connection that night. Arrived at Helsinki to discover flight actually next day and had to seek out Finnair staff at midnight (they were helpful) to sort out hotel for night. Flights themselves comfortable.","","","Economy","","","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Balloue","United States","2014-08-26","Worst airline experience. The employees are rude and snotty they airline charges you for everything. $15 to pick your seats for a family of 4 that's $60 $30 for a carry on $25 for each 1st checked bag $4 for water no free refreshments here. I can't understand how they stay in business. If you want a roomier seat that's $30. On take off there were unsecure bins in the galley so when the plane pitched up there was a loud crash. We flew this airline because it was the one Priceline recommended for our trip. They took an hour to get everyone's checked luggage to baggage claim. Save yourself the headache pay a little more and fly a real airline carrier.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Azlan Hashim","Malaysia","2012-06-18","A Finnair flight but operated by Flybe from Helsinki to Vilnius. I was assigned on seat 4A by a very friendly check-in staff. It was a short flight yet crew completed duties with a smile. Embraer plane legroom was pretty tight it fine for flight which less than 2 hours. I did not buy the onboard food or drink and there was no in-flight entertainment.","","","Economy","","8.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Michael Sisson","United Kingdom","2011-03-23","MAN-HEL-BKK return. Inflight entertainment is poor or non existent with very little choice. Meals either a sandwich or limited selection. Transfer from Helsinki to Manchester woeful hundreds of passengers queuing with no priority given to passengers and their flight times. Complained to Finnair regarding this but have not replied. Airbus fleet is modern is the only positive point I can find. Long way off middle east competitors.","","","Economy","","6.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Alison Dunnebecke","United States","2014-08-20","Flight 754 on 8/17/2014 from Sky Harbor to DIA. They have all these rules about when we are to check in etc but when we get there to check in where are they? The Sky Harbor ticket counter was horrible. Not only did we have to wait on them for 15+ minutes when they did show up they sauntered like they had all day. No comments to anyone about our wait. We happened to be first and actually got our bags tagged after the sixth person in line behind us. The gal ""helping"" us was rude and I swear moving as slow as she could. Maybe I should not have said anything about being there first! I have over 200k frequent flyer miles-Southwest here I come!","","","","","","3.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Julie Lawler Simpson","United States","2014-08-20","I have been flying Frontier Airlines for years. Not anymore. Both flights had broken down planes. My flight out of Milwaukee had a flat tyre. There was only 1 maintenance person on duty. They had to call another in to help fix the tyre. Our flight to Denver was delayed 2.5 hours. Of course our connecting flight was gone once we landed in Denver and there were no other flights available. Frontier shuttled everyone to a hotel for the night. On the way back home my flight from Denver to Milwaukee also had a broken plane. Flight delayed by 2 hours because we had to wait for a plane from Los Angeles. I have flown almost every US airline and this is the worst.","","","Economy","","1.0","3.0","4.0","2.0","3.0","","","3.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Arthur Hedley","United Kingdom","2012-06-18","Worst airline ever. Aberdeen - Birmingham is a lottery. Many cancelled flights every other one delayed. No one cares. Check in desk just repeat ""planes gone tech"" which I suppose means it has broken down. If they are that unreliable makes you nervous about getting up in the air in one. Truth is we have a laugh in the lounge depending on how many are on the flight will depend on whether or not it goes ""planes gone tech"" might sometimes mean ""not commercially viable"".","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","E Allford","United Kingdom","2011-03-05","LHR-HEL-LHR. 0730 flight out of LHR nice breakfast in empty CX Lounge. Flight out was fine. Lounge in HEL great good seats overlooking gate area and good soup and salad. Adequate champagne on flight. Economy seats with a space in the middle as is usual for European flights 3 hours is about the most I would want in this seat.","","","Business Class","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Elizabeth Sclafani","United States","2012-06-17","I live in New York flew to Manchester and had a connecting flight to the Isle Of Man I was on holiday for 3 weeks. The flight to the Island was fine but my return back to Manchester @ Ronaldsway is another story. The night before leaving I tried to check in through the computer to check in my 2 pieces of luggage and get my boarding pass. I was not able to get thru so in the morning I made my way to Ronaldsway. As I checked in I was told that I had to pay for my luggage. It was explained to me that the cost would be GBP30 for one piece and the second piece of luggage was going to be charged as add weight. I could not understand why I was not able to pay for another piece of luggage like the first one. So the outcome was that I had to pay GBP391 (American dollars 628.14) to take my second bag with me. The plane trip to the island cost me GBP249.00. At that point 6:00 AM what was I to do just leave my belongings? So I had to hand over my credit card to be able to take my second suit case. This is not a good customer relations!! The woman at the desk said there wasn't a thing she could do. So my question is why aren't you allowed to have 2 suit cases? Especially coming from another country and not knowing what all the rules are I feel as though I was being taking advantage of!","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Charles Roberts","Romania","2011-01-29","OTP-HEL-BKK and return. Seats not terribly comfortable but acceptable AVOD not working well (sound so bad on most films that it was impossible to hear them) and the food on HEL-BKK the worst I have ever experienced. Service OK. Check in at BKK very unfriendly. I don't see Finnair as a 4-star airline in comparison to the other 4-star airlines in Europe.","","","Economy","","5.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G Temkin","United States","2014-08-18","What you get on Frontier Airlines is one glass of water free. Everything else costs something and all those something's are so under par that the whole Frontier Experience becomes a terrible experience and a costly one. You really don't get a carry on unless it's as big as an old computer case. Customer service will split up families and try to seat two year olds from their mother and they don't follow through with handicap assistance. I found the whole Frontier Experience not one to do again. I advise you to get a credit card with baggage allowances and fly those airlines. They are better and cheaper. I forgot about my credit cards but I won't forget again.","","","Economy","","1.0","4.0","2.0","1.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","N Chavarria","United States","2014-08-18","Thunderstorms in Denver are common and although they cause delays the delays are typically limited to 45-60 mins. We flew from Milwaukee to Denver to Santa Ana and back the same way. Our flights were all on time and even arrived a little early each destination. All of the staff were very friendly from the people at the check-in counter the flight crew and even pilots. The check-in counter people were very accommodating to our family with two small children. My husband is a veteran and with his military ID they gave us free checked bags and also even upgraded one of our flights to stretch seating! This was a very appreciated surprise! This was definitely an excellent experience flying with Frontier.","","","Economy","","10.0","4.0","5.0","0.0","5.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","R Peary","United Kingdom","2012-06-17","We traveled from Manchester airport to Hannover. Flights on time and arrived early in Manchester. The check in at both ends was efficient and the people polite and helpful the inflight service was good.","","","Economy","","9.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","K Pellberg","Sweden","2011-01-28","STO-BKK via HEL in Business class. Check in smooth flights almost in time. Good information from the flight-deck. Food above average. Wines and drinks fine.","","","Business Class","","9.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Iorg","United States","2014-08-18","Was set to fly out on a Friday to Denver then Bozeman from Atlanta. ATL airport had a fire in a tram which shut down passenger travel between concourses. Long story short we were stranded in a tunnel. I wasn't worried as I told my wife and kids that the airport is shut down so our flight will be delayed. I am not exaggerating when I tell you that the monitor had every flight delayed but the Frontier flight it took off without us and several other people. I still thought ""It's ok they will get us out to Denver to catch our connecting somehow."" I was incredibly let down as the airline did nothing to help us just put us on a flight 3 days later. They didn't offer any apologies made no efforts to fix the problem. To make it worse they redirected our bags from Bozeman back to Atlanta on a Saturday. Of course the bags did not make it to ATL. Another 2 and half hour conversation with Frontier - more rudeness. I got a security guard in Bozeman to get a luggage woman to finally locate our bags and hold them for us. It took me 15 minutes what Frontier couldn't do in 2 days.","","","Economy","","","3.0","2.0","3.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Fjelstad","United States","2014-08-18","Trying to get home to Orange County CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was still on schedule. She said no that now tonight's 11.48pm flight. No one called or emailed me letting me know about the change. I asked if I could fly the 7.45 am flight next day instead of this 11.48 pm flight. Was told no it's full. When asked if they could try to change my connecting flight time in Denver from 2 pm to something a little earlier they said they didn't know how to do that. I was traveling with a 9 year old and they didn't put us together. I look forward to my 12 hour lay over in Denver now. Will never fly this awful airline again.","","","Economy","","","3.0","1.0","3.0","5.0","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","R McCarthy","Australia","2011-01-28","BKK-HEL-AMS-HEL-BKK Economy Class. The new A330 BKK-HEL-BKK was great (new AVOD IFE - if a bit limited in options) and cabin crew were very friendly. I don't like Finnair's free-grog- with-mealtimes - the window is too short but the haul is too long for this sort of thing. But at least the pay-on-board options were extensive. I found the meals on Finnair good - even the short-haul snack from HEL-AMS-HEL. A warm sandwich goes a long way in my book!","","","Economy","","9.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Z Wymore","United States","2014-08-18","Excellent service. I flew to Nashville from Montana round trip I have no complaints that's over 4 thousand miles with frontier. We had a delay in Denver but that will happen with all the top notch planes as well.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Kang","United States","2014-08-18","I am a medical student in Omaha and took a quick trip out to Durango with friends. The airplane broke down before the scheduled departure the mechanic was not available I missed my connection in Denver and have been here for the last 24-27 hours. Apparently Frontier does not work with other airlines - or other airlines don't work with Frontier. The two men at the gate where I was on standby were less than courteous the ladies at the customer desk were nice but unhelpful. They have no way of checking to make sure that my luggage arrived in Omaha either. For a company that nickels and dimes its customers for seat assignments carry-ons etc. it sure isn't making itself seem worth the money. Just save yourself the headache and fly another airline.","","","Economy","","1.0","4.0","2.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","R McCaffrey","United Kingdom","2012-06-13","Booked direct flight from Isle of Man to Southampton - this later changed to an indirect flight via Manchester. Arrived in Manchester checked the board as our flight to Southampton was due to depart at 15.35 - a stated that information would be updated at 15.30 hrs. Eventually the message changed to “cancelled” not a single word of notification was given. Eventually a lady arrived and informed passengers that we would be transferred onto the 17.00 flight to Southampton. Instead of leaving at 17.00 as expected we were told it was delayed until 17.15. When we got onboard at 17.35 we waited on the runway whilst the cabin crew checked and re-checked passengers - only when I asked were we told that passenger numbers differed from the desk. We were advised to prepare for landing next thing I knew we were heading back up to the sky! I and other passengers had no idea what was happening. At one point I thought we were heading back to Manchester. The captain never spoke not at this point or when we did land. Eventually arrived at our destination 7 hrs later. I can appreciate delays happen but communication between staff and the paying customer was an absolute disgrace.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","J Doherty","United Kingdom","2011-01-21","Finnair either hit or miss. Sometimes you have very helpful staff and good experience - others very bad. Whenever something goes wrong they seem ill-equipped to handle it. I regularly fly a route that ends up connecting to the HEL-LHR flight and I've missed the connection several times. That in itself is not Finnairs fault but the staff at the transit desk despite you having been put out make it seem like they are doing you a favour to transfer to another flight. They won't transfer you onto the next BA flight as they prefer to make you wait for their next flight despite being code share / one world partners. Then having got your ticket you ask if you can be seated aisle/window/closer to front etc like your original seat but they won't fobbing you off to ask at the gate where they know full well they will be too busy to be able to change anything. Finnair used to be a first class airline and was doing well upgrading its fleet getting rid of all the old long haul MD80s etc but despite new fleet new code sharing it is still the same old staff who certainly in my opinion need refreshing as well.","","","Business Class","","","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Dunnebecke","United States","2014-08-18","Flying from Phoenix to Denver. Frontier has all these rules about when passengers need to check in but it is ok to make us wait 15-20 minutes to check our bags. The staff come sauntering down to the ticket counter no apologies and no welcomes. My husband and I were the first ones there had checked in and reprinted our boarding passes and ready to go. Did a ticket agent ask who was there first. Of course not and then we ended up waiting while they dealt with six groups before we were taken care of. When I said we were there first I got the evil eye and then had to wait until the agent got to us and deal with her snarky attitude. I swear that cost us even more time. When I tried to call customer service the edit time is 35 minutes. Guess I am not the only one with issues. I have 200k miles in my frequent flyer program. Guess I will have to be desperate to us those. Southwest here I come.","","","","","","0.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Spike Morgan","United Kingdom","2012-06-10","Flying from Manchester to Exeter 3rd June 2012 Aircraft couldn't be used because of technical difficulties feared the worst but alternative aircraft provided 15 mins later even though there were only 38 passengers. Apologies given to passengers onboard for delay. Return flight to Manchester was slightly delayed but made time and arrived at scheduled time. Staff were polite and very smart and aircraft very clean.","","","Economy","","9.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","J Leppajarvi","United Kingdom","2011-01-17","I travel London-Helsinki route regularly and prefer Finnair to BA. Finnair newer and there's programmes running on the tv-screens. I've found cabin crew friendly and attentive but food has recently gone a bit downhill - they're obviously tightening their belts. The seat pitch is what it is doesn't even seem to be much different in Business anymore either but is somewhat helped by the new design of the seats.","","","Economy","","6.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Emmanuel Cuignet","France","2012-06-07","Cardiff-CDG operated by Flybe but sold on Air France's website. I bought a return ticket when sold on their website it should provide a full fee paying airline's service. On the 1st leg CDG-CDW I got a ""food and snack voucher"" which allowed me to transform flybe into a ""normal airline"". On the way back I was greeted with utter rudeness at CDW from Flybe staff and told that this was a pure flybe flight and to take a hike for the ""food and drink"" voucher. Complained to their codeshare partner and got 3000 miles from Air France for the mess from flybe. Flybe staff need to learn manners and what it it entails to have a ""codeshare"" flight! Never again with them even via codeshare! I'd rather drive from LHR to Cardiff!","","","Economy","","1.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","S Bushnell","United Kingdom","2012-06-07","I wish I'd seen this site before booking to return from Rennes to Exeter. There seems to be a reoccurring theme of flights being amalgamated for 'technical' reasons undoubtedly driven by cost savings. I checked into my Flybe flight departing Rennes for Exeter at 13.00 and was given a given a boarding time of 14.25 for 14.50 departure. A delay to flight departure of 30 mins was announced. The Exeter flight was subsequently cancelled and re-routed on to for Southampton departing 18.10 with onward bus travel to Exeter. This flight was then delayed with a subsequent departure time of 20.10 (during which time we subsequently discovered that the Exeter passengers had been bussed to Southampton. We were transferred by bus which eventually arrived at Exeter airport at approximately 23.15 as opposed to the scheduled arrival time of 14.45. I had planned my onward travel to home by train and by this time no trains were running so I incurred a £100 taxi fare to get me home.","","","Economy","","1.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","C Greenwood","Thailand","2011-01-09","Bangkok - Manchester via Helsinki. This is a trip that we make nearly every year and normally we travel with one of the middle eastern carriers. This time however we left our booking a little late and were unable to get our preferred dates. Finnair was the only alternative at a reasonable price. Friendly service Helsinki an excellent place to transfer. The airport is very easy to navigate through staff are friendly and it was quiet when we passed through. There was even a play area near the gate to keep the kids happy. And free wi-fi that works straight away - no need to request a password first. Dislikes - No choice of meal: on one of the flights the only option was a beef sandwich. - The food was quite plain and boring in comparison with the airlines we usually use. Browsing through the entertainment system I couldn't find much worth watching.","","","Economy","","7.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Soren Kjaer","Denmark","2011-01-04","CPH-HEL-HKG return. Food poor. Crew rude and patronising clear that there are union issues. Strikes common place. Information and apologies for missed connections in HEL little or none. Would avoid at all cost. I am gold on BA and Star alliance. Had surreal experience of senior stewardess telling my wife of at length for using the wrong toilet - hours after - we had to ask her to be quiet and leave our seat.","","","Economy","","2.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Alastair Finch","United Kingdom","2012-06-06","Worried about flying EMA-BHD on flybe after previous comments. Check-in was excellent both ends plane dash 8 smooth but very noisy with minimal leg room. Cabin crew excellent and even though return was 15 minutes late were still very pleasant.","","","Economy","","7.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","David Messer","United Kingdom","2011-01-03","LHR-HEL-RIX return. LHR-HEL delayed due to weather A320 spotless condition and attendants on this flight were superb. The snack was large enough and nice. The next morning we checked in for the flight to Riga and the plane was a comfortable E90 provided with drinks (Juice or water) for the 50 minute flight. Our return flight from RIX-HEL was delayed by snow. It left 40 minutes late and we were advised by the stewardess that we would not make the connection for our flight to Heathrow. Upon arriving at Helsinki staff at the transfer desk had arranged for us to stay at a hotel near the airport inclusive of meals. We were booked onto the flight to LHR the next morning. This flight was completely full and service on this flight was superb with a warm baguette snack and 2 drink runs. The seats in economy were comfortable.","","","Economy","","9.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Monica Camous","United States","2014-08-14","Thunderstorms in Denver are common and although they cause delays the delays are typically limited to 45-60 mins. My flight from STL to DEN was delayed 2 hrs then 4 hrs I wasn't worried as my layover for my flight to SEA was 5 hrs. When we arrived in DEN we were informed that flight was delayed 6 hours (leaving at midnight as opposed to 6 pm. The plane arrived but the outgoing crew had left. They changed the flight until 1.45 am and finally cancelled the flight stranding all 150 passengers in the airport. No rooms offered no meals offered not even a toothbrush!","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tina Snow","United States","2014-08-14","Flew from SLC to Denver then to Puerto Vallarta. First flew with small children all separated from parents when asked to change seats was told by a very rude stewardess that we had to stay in assigned seats. What person flying wants to sit next to someone else's crying two year old? Then the stewardess had the nerve to talk to other passengers about us very unprofessional. Pay the extra fly Delta.","","","Economy","","","2.0","1.0","0.0","1.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","A Moore","United Kingdom","2012-06-04","Bergerac to Exeter. Like another reviewer we were booked on the evening flight from Bergerac to Exeter on Saturday 26th May. When we booked in our luggage we were told that the flight was being diverted to Birmingham due to (quote) 'staffing difficulties' and that we would be transported to Exeter by coach. We subsequently found out that the Birmingham flight had been due to leave at 3.30 pm so passengers for that flight had been waiting for 5 hours. When we boarded the plane (Exeter and Birmingham passengers) it was about 3/4 full so patently obvious that the real reason why the flights had been amalgamated was to save on Flybe costs with absolutely no consideration for their customers. Instead of arriving in Exeter at 9 pm we arrived at 1.15 am. The introduction to Flybe's Passenger Charter under the slogan Making Flying Better includes the promise of a safe reliable and punctual journey. Safe maybe but certainly not reliable or punctual ! After the extras Flybe add on they are not a cheap Airline but you can expect a cheap and shoddy service although the harassed Flybe staff at Bergerac Airport and the cabin crew did their level best to re- assure passengers. Will we be flying again with Flybe? Most definitely not.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","M Pajunen","Finland","2010-12-30","HEL-BKK in Economy. Fresh cabin on A340-300 good legroom seat a bit hard but comfortable enough. Cabin crew professional and attentive. AVOD entertainment but very limited selection of music and films. The dinner was the worst part of the experience looked as bad as it tasted. The breakfast was a bit better but expected more. Will choose them again to BKK if the price is right but catering and AVOD should be improved.","","","Economy","","7.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","C Goldsmith","United Kingdom","2012-05-31","Isle of Man to Bristol. Flight due to depart at 13.35 changed at very last minute to 14.00 no explanation available. Passengers for the Liverpool and Birmingham flights also delayed. Explanation that first flight of day had been cancelled causing knock-on havoc for rest of day. Flight times kept being altered at the very last minute no explanations. Would it be that difficult to keep passengers informed? Eventually told we would be amalgamated with the Birmingham flight which was not full and then coached to Bristol. Finally left Ronaldsway at 17.25 arrived at Birmingham to be hustled onto coach outside while the officials seemed quite put out that some of us wanted a toilet stop first! Arrived at Bristol 21.30 and spent a joyless night in the airport until our driver who had had to leave for another appointment picked us up at 03.00 next morning. They are getting 3 points only because there was prompt provision of food vouchers at Ronaldsway and sandwiches and water at Birmingham for the coach trip.","","","Economy","","3.0","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Thim Sahlen","Sweden","2010-12-27","JFK-HEL A330. Cabin clean and nice looking. Check in smooth and on boarding we were greeted by 3 stewardesses and given newspapers and a bottle of water. Friendly cabin crew helped with bags. Efficient service and they managed to get my special meal right (after several phone calls) however food was average. Crew spoke several languages. IFE ok but have seen a lot better on other airlines. Easy disembarking in Helsinki Vantaa a pleasant airport. However Finnair customer service is non-existent. Had problems due to the strike and it was handled badly. Would recommend Finnair for onboard service but any kind of contact with the airline is handled in the most appalling way. The tickets are quite expensive and the service not matching many other 4-star airlines.","","","Economy","","6.0","","","","","","","1.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Mccook","United States","2014-08-11","Flew in and out of Trenton from St. Augustine. A little nervous after reading review however our experience was great. I didn't go in with high expectations and was very pleased with the outcome. First we flew Classic Plus which allowed more leg room (my son is 6'3"" and needs extra space). This allowed us to check a bag each and have carry on for free (in addition to the allowed personal item). The seats were roomy and comfy. The staff at each airport was friendly (we arrived 1.5 hours before the flight with boarding passes printed at home as instructed). Had read horrible reviews of Trenton but found it very nice though small. Restrooms available at the gate a nice little eatery upstairs (before security). If you plan well and read the fine print you should have no complaints. It was 100 times better than my latest flight on United to Newark last month.","","","","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Koprulu","United States","2014-08-11","Flight Cleveland Hopkins to Fort Lauderdale. Flight was delayed already when we got there because of domino effect of previous flights. It was delayed even more when previous delayed flight to Atlanta had a bad tyre which delayed theirs and our flight by one hour. Total delay time for our flight more than 2.5 hours. A lot of people are leaving negative reviews because they never read the small print. Use your common sense a $30 flight is not going to include baggage fees. Plane was airbus A320 featuring fin the tiger shark. Seats were very uncomfortable and needed new cushions. No IFE. Crew was friendly and we received free drinks for late time. I expected this from a cheap airline so that's why the review is not too negative.","","","Economy","","5.0","2.0","4.0","3.0","1.0","","","3.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","K Barker","United Kingdom","2012-05-28","Bergerac to Exeter. Checked in at 18.30 for a 20.20 take off. Informed that the flight would not go to Exeter (no reason given) but would go to Birmingham instead (only 180 miles away) and we would then get a bus to to Exeter (arriving in the middle of the night). Then found out that the people sitting dejectedly in the departure hall were passengers for Birmingham who had checked in for a morning flight. The captain told us when we got onboard that flying to Exeter did not justify the additional fuel there were 30 pax for Exeter. The cabin crew informed us that the schedule had been changed at lunch time. The flight to Exeter was changed for financial reasons and the inconvenience of 30 passengers was a calculated risk by Flybe. Given the likelihood of persistent unreliability we won't be using Flybe again even though Exeter and Southampton airports are very convenient for us. At £150 each for the round trip it wasn't a cheap flight either.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","D Williams","United Kingdom","2010-12-20","I cannot submit a review for the onboard experience as we could not even get on the plane. I can however tell you about their horrible customer service which is almost non-existent. Trying to get a flight during the snow at Heathrow we were left standing at the check-in for 6 hours before we received any information from the 1 Finnair staff member who had stayed at the airport as all the others went home and left all the passengers stranded. When the announcement went over the loudspeaker that the flight was cancelled they told us to consult the check-in staff. By that time they had all gone. The UK Finnair customer service number was closed all weekend and the only 24-hour number was all in Finnish. There was no information about the delays anywhere on the website and although we had been told to come back the next day to the airport we found out from other sources that the flights were again cancelled. We then spent 2 hours on hold to finally be told that there were no flights available until a minimum of 4 days later. When I asked why other passengers who had booked on later flights were taking priority over us the customer service rep just kept reading the script 'Sorry we are fully booked'. Even after I explained that we had to make a connecting flight or we would miss our non-refundable trip in India that we had been saving for 6 months for there was no attempt to help and a refusal to upgrade us even though there were seats available on business class. I have to say this is the worst run airline I have ever encountered with the least helpful staff and the most shambolic management of any airline anywhere. Terrible check-in terrible website terrible phone support and shocking treatment of passengers.","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Stephan Court","United Kingdom","2012-05-27","Southampton to Dublin. I travel this route frequently (4 times per year) and I can tell you that in the four years I have been making this trip it is extremely rare for it to take off on time. I joked once to a member of the crew ""why do Flybe call the flight the 18.40 from Dublin it never leaves before 20.00"" she laughed. It is now the 20.40 from Dublin and I am sat here typing this because now it is delayed until 22.15. Be prepared for a delay of some description.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","P Rogalski","Poland","2010-12-13","I have had silver status for some years and Finnair has deteriorated considerably. The only plus is new planes but that`s it. Entertainment system with very poor selection meals below standard - on Asian routes they serve only one proper meal and one tiny hot sandwich. On short European routes only beverages are complimentary. FAs rather indifferent. Customer service is very poor - I emailed FF customer service asking about an award ticket but after 10 days they replied that I should call E-Business Help Desk in Helsinki (I live in Poland). What a poor customer service! Not up to 4 star airline.","","","Economy","","3.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J McCarron","United States","2014-08-06","I've flown 8 times with Frontier airlines and I couldn't be happier with their service. The flights were laid back and quiet. Once I even lost my boarding pass after I went through the security checkpoint. The lady at the terminal was very nice understanding and knowledgeable. After verifying my identity with a few clicks at a computer she printed me out another pass and I was able to catch my flight without a problem. They've never lost any of my luggage either. The inflight crew were always very nice and quick to respond to questions and concerns. The only down-side I could find is that you can only buy in-flight refreshment with a credit card - no cash.","","","Economy","","9.0","3.0","5.0","2.0","1.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Paul Lynch","United Kingdom","2012-05-23","Manchester to Edinburgh. This flight was cancelled (apparently for 'technical reasons') which seems to be a common theme - and was put on the later flight. I discovered the earlier flight only had around 40 booked on it and the later flight originally only had 25 passengers. I raised a complaint to their Customer Service team over 3 weeks ago and have not had any response. I'm a frequent leisure and business flyer (short and long haul) and hold silver membership cards for both BMI and BA (as well as flying blue for KLM and AirFrance) so have good knowledge and experience of flying - which is why I can say categorically that flyBe is the worst airline I have used and clearly do not rate customer satisfaction highly enough on their agenda.","","","Economy","","","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Chris Ward","United Kingdom","2012-05-23","Norwich to Jersey but could not land at Jersey Airport because of fog diverted to Gatwick where they provided a meal for us and flight back to Jersey 2 hours later. All staff were polite reassuring and helpful.","","","Economy","","10.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","David Pryer","United Kingdom","2010-12-11","BKK to MAN via Helsinki. Due to the Finnair strike was re-booked onto BA for a flight leaving 15 hours later. Friendly check-in staff provided a good standard airport hotel with all meals without this even having been requested.","","","Economy","","7.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Timothy McLachlan","United States","2014-08-06","Each time if you are in the front three rows the crew restrict usage of the overhead in preference to the people not already boarded. This usually means that we end up putting their bag further down the plane and the first three bins usually end up not full and people boarding further back of the plane end up using the bins. It is illogical and rude to the passengers already boarded. Now we have to wait to go down the plane to get our bags. It makes now sense. Frontier you have lost me with your ridiculous policy.","","","Economy","","1.0","2.0","1.0","0.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Beth Campbell","United States","2014-08-06","July 29 2014 was flying from Minneapolis to Idaho Falls one stop in Denver. Ladies at the ticket check in said the flight was overbooked due to weather and we would not make the connecting flight until Aug 3. After 2 hours of going back and forth talking to them about options which they were unwilling to help with we asked how many seats were available well we found out 6 or 7 so why could we not go on our assigned flight? We arrived in Denver the flight to Idaho Falls was delayed and yes there were seats available their too. So why did the ticket ladies not just let us check-in in the first place?? It would have saved us 2 hours of stress. I'll never fly with them again!","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Daniel Robbeson","Netherlands","2010-11-16","AMS-HEL-BKK return. AMS-BKK was very good new single seats on A330 service and food very good. Return flight delayed almost 2hours later then planned. Captain and staff informed passengers every 20 minutes - delayed arrival missed connection to Amsterdam. Airport staff very friendly and did all they can to book on other (non AY flights). One thing AY could change is their IFE not much choice.","","","Business Class","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Andrew Duff","United Kingdom","2012-05-21","SOU-EDI return and SOU-LBA return in the same week. Pleased to see that my repeated complaints about their booking system seem to have had an effect. It's much improved - more upfront and transparent no debit card charges. Edinburgh flights both good - on time crew cheerful. Return flight from Leeds delayed by 90 minutes but staff/crew were apologetic and did manage to reduce the delay to 70 minutes by the time we landed. Aircraft were three Q400s and an Embraer 195 on EDI-SOU. Some of the Q400s are starting to look a little tatty now but the 195 is still a pleasure to fly on. Overall a good experience would have been excellent without the delay.","","","Economy","","8.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","K Buxton","Norway","2012-05-21","Edinburgh to Manchester. Checked departure time before leaving for the airport - everything was on time. Arrived at the airport - flight was showing as departing on time. Checked in and was given a boarding card which stated a completely new boarding time - almost 4 hours later than the flight I had booked. Was told my flight had been cancelled meaning I would miss my connection on another airline from Manchester. Arrived in Manchester after my second flight had left had to buy a new ticket for the next day and had to pay for a hotel for the night. I learned the hard way that taking the train is the best option. They wouldn't tell me why the flight was cancelled but as the evening flight had a total of around 20 passengers on a 78-seater aircraft I can put two and two together and see that they cancel flights when they consider there aren't enough passengers. I have booked my next flight with a full-service airline and have paid nearly 3 times as much for the ticket. I have flown this airline 3 times on each occasion my flights have been cancelled without prior notification.","","","Economy","","","","","","","","","1.0","0"
"finnair","/airline-reviews/finnair","Finnair customer review","Richard Hesk","United Kingdom","2010-11-10","LHR-HEL-BKK return Business Class. Normally I travel direct to Asia so I was dubious about transfering in Helsinki but no worries. The lounge is bright and comfortable. BA Silver card holders get free drinks and food (also pre flight dining). I used the Spa (cost €40) - surprised to have to pay as I thought it was free for business travellers but worth every penny. A330 is spacious with mood lighting. Very attentive service delicious Scandinavian food and wine and the seat went flat. There are a number of single seats in cabin which I would have liked but was unsuccessful at checkin - should have been online earlier! Return leg I was convinced the 30mins connection time would mean a lost bag but my case was first off in London. . My one criticism would be the inflight entertainment system - choice is limited and bland and the blanket was too heavy and hot.","","","Business Class","","9.0","","","","","","","4.0","1"
"finnair","/airline-reviews/finnair","Finnair customer review","Bernd Reichert","Belgium","2010-11-08","We were using Finnair for their direct flight Helsinki to Hong Kong. Arriving 30 minutes before midnight in Helsinki we were denied bording (due to overbooking as we found out the next day). We were not given any explanation ground staff was unfriendly and not at all service minded (refusing to discuss compensation or meal vouchers at all). We had to stay in a sub-standard airport hotel without facilities). The next day the experience continued: staff was unable to handle to the re-booking in a smooth fashion showed a high stress level and no service culture. Food at the Finnair long haul flights is 3/10 at the best. Cabin staff was alright but certainly not as friendly or customer oriented as Asian airlines. Our summary: never long haul with Finnair again.","","","Economy","","","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Meyers","United States","2014-08-03","Plane departed and returned to the gate three times while in Atlanta due to a warning light. On the fourth try the plane took off - now 5 hours late. Connections were missed in Denver by nearly everyone on the plane resulting in a mass of unhappy yelling customers. Options presented by Frontier were to wait for the next flight - in 48 hours - or get booked on a different airline with additional legs and a long layover. Frontier offered a hotel voucher for what ended up being a 3 hour stay and meal vouchers which were not usable at 1 am. Through this I had a toddler with me who became exhausted and dehydrated. Never again will I consider Frontier.","","","Economy","","2.0","3.0","2.0","0.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K West","United States","2014-08-03","I had no problems with my flights (PDX-CVG via Denver) either with Frontier's service personnel or my expectations. It strikes me that most of the people posting really bad reviews didn't read the information Frontier provides when purchasing a ticket. Frontier is exactly what it says it is basically an al a carte airline. My flights were on time the staff was professional and courteous. Check in online and print your boarding passes at home and you'll have no problems at the gate.","","","Economy","","10.0","2.0","5.0","0.0","0.0","","","5.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","Adrian J Bailey","United Kingdom","2012-05-15","Flew from Belfast City to London Gatwick used self service check-in and only had cabin baggage security very fast flights departed and arrived early. Onboard the E195 very clean cabin sufficient legroom for flight 3 female cabin crew immaculate and gave excellent and efficient service without any hard sell despite a full flight.","","","Economy","","9.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","D Glasgow","United Kingdom","2012-05-15","Afraid its the cabin luggage scam complaint again. I booked through Last Minute which detailed the IATA standard sizes on the booking confirmation. I always use a cabin Max bag which matches these exactly. When checking in I discovered that Flybe have a much smaller allowance. They don't say or admit that unless forced to. I saw 7 or 8 other passengers fleeced in the same way. Cost me £40 extra. I don't buy the 'read the small print' excuse - I read the booking confirmation carefully. The only way to punish this kind of scam is to never fly FlyBe again. And I won't.","","","Economy","","1.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K LaRoche","United States","2014-08-03","I've flown Frontier numerous times and never had a problem except once my luggage was on a later flight. Minor inconvenience and it was returned to me at 2am the next morning. It happens with any airline. The staff have always been friendly and attentive. I guess there's always a first time but I still plan to fly with Frontier.","","","","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Beth Campbell","United States","2014-08-03","My sisters and I went to Minneapolis. We left Idaho Falls flight 446 and 120 on July 25 2014. Flights went smoothly and staff were nice. July 29 2014 on our return flights 115 and 447. We arrived at the Frontier counter to check in and were told a tornado hit Denver and all seats were taken and no seats available until Aug 3 2014 so we could get a refund that night. In a panic we checked other airlines to Idaho Falls we could get another flight the next morning Delta or United. We asked the Frontier counter to help us book a flight they said they could not help us either a refund or travel Aug 3. We were about to ask for our refund when my brother in law suggested we try again to get to Denver options were better there to get to Idaho Falls and cheaper. The ladies at the counter said they could not help us we asked if their were seats available on flight 115 finally they said yes there were seats available but we would miss the flight to Idaho Falls. We told them we would take our chances since the flight going to Denver was delayed 1 hour maybe the flight to Idaho Falls would also be delayed they would not assign us seats to Idaho Falls just to Denver only check our baggage to Denver which we opted to carry on. We barely arrived at the gate for flight 115 after 2 hours of fighting with staff at the check in counter as they were boarding. Staff on the flight were very nice and apologetic. Flight 447 was delayed due to weather as we expected and had to wait for seating assignments just as they were boarding. Boarded the plane and again their were a few empty seats. Arrived in Idaho Falls only 30 minutes later than the scheduled arrival time! Had we not insisted that staff get us on flight 115 we would still be in Minnesota.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Adrian Hutton","United Kingdom","2012-05-14","Flybe's ok when it works but the Southampton-Manchester route seems to be plagued with problems the latest being a two-hour delay last night. Similar delays have occurred on at least 50% of the times we have used the airline. And they have the effrontery to charge a large premium when you book your flight using their own credit card! They're almost in the Ryanair league when it comes to additional charges. I agree that the staff are as helpful as can be but that doesn't make up for the deficiencies in the whole operation.","","","Economy","","1.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Karen Whitaker","United Kingdom","2012-05-08","Delayed over 3 hours from Manchester to Southampton and all we got was a £5 meal voucher which bought a sandwich and not enough for a drink as well ! Eventually when we were on the plane not even a complimentary drink. Further flights were delayed whilst we were there and the Aberdeen flight got cancelled.","","","Economy","","5.0","","","","","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","C Waddell","United Kingdom","2012-05-08","Was booked to travel Birmingham to Edinburgh then Edinburgh to Stornoway. Because it was cheaper to book this as two separate journeys rather than in one I did this. However the first leg was delayed by over an hour causing me to miss the connection. Saff at Flybe Edinburgh were marvellous. They provided dinner bed and breakfast and the onward flight at no charge to my pocket. Service brilliant from Flybe (shame about the Quality Inn at the airport though).","","","Economy","","9.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Greg Broom","United States","2014-07-31","I arrive with more than 40 minutes to spare for my flight from Trenton to Raleigh. Due to a website issue I was unable to print out a proper boarding pass. Upon arrival the kiosk would not allow me to print my pass as it was under the 45 minute deadline a deadline that I have never encountered in all my years of flying. The Frontier reps at the counter were of no help and were quite hostile to my (and the 7 other passengers) complaints. They are essentially running a racket. Trenton airport is small and the time to the gate from the ticket counter would have been 5 minutes or less. Yet Frontier asks (though I have yet to see this information anywhere other than the Trenton ticket counter) you arrive a full 2 hours before a flight to get a boarding pass. My flight was at 6.25 this morning. It was an absurd experience and easily the worst I have ever encountered flying.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Barry Stocker","United Kingdom","2012-05-08","For the past several months I have flown on a weekly basis from MAN to ABZ no problems with the outgoing flights which are mostly on time but the incoming flights are rarely on time with delays of 2 hours not uncommon with the same old excuses ""Technical issues"". BMI have an earlier flight which leaves 50 minutes before the Flybe flight and this flight is mostly on time. I am changing to BMI for all future flights from ABZ and will not travel Flybe again as a matter of choice. It appears to me that Flybe have no regard for passengers from ABZ! I cannot fault Flybe cabin crew who are always courteous and friendly.","","","Economy","","1.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Enzo Scifo","United States","2014-07-29","I can only speak to our experience on Frontier and it was good. Flew from Cincinnati to Punta Cana DR on a chartered vacation flight in July 2014. Non -stop. 1 free checked back carry on and soda. Food was extra. Both round trip flights started boarding early left on time and arrived a few minutes early. I would fly Frontier again if the price was right and departure times made sense.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Knowles","United States","2014-07-22","I was on a flight with Frontier that was delayed 7 hours. There was no contact from the airline to me (phone text or email) alerting me of the delay. When I arrived to the airport I was informed that I could not check my bag but still had to pay the $25 checked bag fee. I then had to dump all of my liquids from my bag so it could go through security. We were then delayed another 90 minutes while sitting on the plane at the gate at which point flight attendants informed us we could pay for beverages snacks or TV if we would like. The pilots were the only friendly and apologetic staff associated with Frontier. I would not recommend Frontier to anyone. The flights may be cheap but you pay for your seat bags and everything else later. Additionally if you do have a complaint you cannot get anyone to assist you.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","Geoff Fox","United Kingdom","2012-05-01","Flew Manchester to Hannover return on a new Embraer 175. Excellent flights arriving early both ways only took hand luggage and didn't pre-book seats to keep cost down.","","","Economy","","10.0","","","","","","","4.0","1"
"flybe","/airline-reviews/flybe","Flybe customer review","A Munro","United Kingdom","2012-05-01","Have been flying Flybe on a regular basis for the past 2.5 years. Nothing wrong with the planes generally leave on time sometimes arrive early cabin staff are friendly and the Rewards4all scheme is good. The one big criticism is that customer services are appalling latest problem changing an economy class flight cost £260 the online cost for the flight I wanted was £190 my next flight will be my last.","","","Economy","","3.0","","","","","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Hinks","United States","2014-07-22","I fly Frontier only when I have to that is when there are virtually no other choices. I don't mind some product differentiation in which they charge extra for ""extras"" but it is completely ridiculous that they intentionally won't allow people traveling together to sit together without paying an extra fee. Also charging for carry-on bags is very annoying but I can live with it. The Frontier company attitude appears to be one of ""screw the customer"" and as one who works with customers all the time this attitude really bothers me.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Decosterd","United States","2014-07-22","I flew yesterday from Trenton to Ft. Lauderdale. Was very excited to be flying from Trenton - much more convenient than going to Newark or Philadelphia. Check in was fine - security easy and waiting area adequate. The problem came when the flight was delayed for 9 hours - yes 9 hours. I spent the entire day and evening at the airport. the problem is two-fold - why I am not likely to fly Frontier again: 1) The communication throughout the ordeal was worse than awful - it is pretty clear that they knew early on that this was going to be a horrific wait. They kept stringing us along - many of us could have gone home for the day but instead we were there not knowing what was going on. 2) Second issue - staff are incredibly rude. Staff upstairs at check in were great but those in the gate area - with the exception of the manager were rude unhelpful and without basic knowledge needed to be interacting with passengers. 9 hours late and poor customer service are problems that need to be addressed.","","","Economy","","","4.0","4.0","4.0","4.0","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Williams","United States","2014-07-22","I took this flight this AM 7/19 with my family Atlanta to Denver. Departure 8.47 on time. Good. Flight was safe landing was nice. All good. Cannot complain. The main reasons I log this review is because if you are flying on a budget (which you likely are on Frontier) then beware of the surly attendants the lack of snacks coffee and beverages available on a 3 + hr flight. This was a 8.47am flight no coffee no individual snacks for purchase one box snack available for purchase and some sodas/juices. I don't look forward to airline ""snacks"" but when you fly with kids creature comforts are welcome at times. Very strange airline. Very strange flight. Not worth the $1400.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Seow Choon Leong","United States","2014-07-22","We flew Frontier from Trenton to Tampa because the flight appeared to be the least expensive and because of the convenience of Trenton Airport. It was a mistake that we will never make again! No free luggage at all - the first piece checked in costs $25. If you have a carry it costs even more - $35. When we factor in $8 a day for parking at Trenton Airport we ended paying more than what we would have flying other airlines. The flight was delayed both ways. The fight from Trenton was over an hour late and it was just seem as par for the course. No apologies whatsoever. We're waiting for the flight from Tampa and it is delayed as well. The service is awful - you'll get a cup of water for free. That's it. It is just not worth it.","","","Economy","","1.0","4.0","2.0","1.0","1.0","","","1.0","0"
"flybe","/airline-reviews/flybe","Flybe customer review","K Cripps","United Kingdom","2012-04-27","Flew Southampton to Faro on one on their Embraer 195's in April. Flight left on time and arrived early. I found the seats very comfortable with lots of leg room. No leg supports or under seat storage boxes to get in the way of stretching out. Flight crew were friendly and efficient and as the plane loaded and unloaded using both front and rear exits everybody got in and out quickly. Plane seemed more prone to high winds than the smaller Boeing jets used by other low cost carriers but I'd take the leg room and pre-allocated seats anyway.","","","Economy","","9.0","","","","","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Joel Bassman","United States","2014-07-20","July 11 2014 I travelled to Portland Oregon from Des Moines Iowa via Denver on Frontier Airlines flights 155 and 799. The ground personnel at the Des Moines and Denver Airports were extremely helpful and personable. The air personnel (both flight attendants and flight crew) were courteous and attentive. As for the newly revised baggage policies of Frontier I understand and accept them. Frontier Airlines is no different than legacy airlines. They are here to provide good and comfortable air service to their passengers. But they are also here to make a profit. Again hats off to Frontier for providing courteous friendly and helpful service.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Mike Ammon","United States","2014-07-20","Flight 527 Cleveland to Denver and 745 Denver to Phoenix. Return flight 1112 Phoenix to Cleveland. July 7- 15. My family of 7 just flew to Pheonix from Cleveland and back and I have to say I was very pleased in fact impressed with how smooth things went. I had read several reviews about Frontier and I have to abmit I was nervous about flying with them. We have flown on several airlines and I must say I will be flying Frontier in the future the associates were very helpful and the aircraft were very clean.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Janice Cooney","United States","2014-07-20","I had checked in online and printed boarding passes and coupons for my luggage. I arrived at the Madison WI airport 40 minutes prior to my flight. Madison is a small airport and usually does not take much time to check luggage and get to the gate. The Frontier desk was closed. There was a sign on the counter stating someone would return after the flight left. We did not make our flight to Seattle. I think it would be most helpful if Frontier stated on their website that the gates close 45 minutes prior to take off and that you will not be able to board your plane. I paid $75 to get a flight out a day later. I asked if I could travel to a nearby airport and take their flight later in the day to Seattle and I was told this was not an option unless I wanted to pay full fare $600. They were unwilling to put us on another airline going out today. I also paid to select my seats so I could travel with my daughter. I am sorry I did not read any of these reviews prior to my trip to avoid such a disaster. I will avoid Frontier at all costs in the future and can only hope my trip tomorrow goes without problems.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Lauri Morris","United States","2014-07-15","My family and I also had a horrible experience with Frontier and will never fly them again. We had no idea that we would have to pay $35 for carry-ons and $25 for checked baggage. We would have packed differently if we had known this. Each of my children had a small rolling suitcase which we ended up checking and it cost us $250 total extra for the trip. I feel like they robbed us! This extra charge is not common practice among any other airlines I have flown before. Then we get on the plane to discover that all drinks and snacks cost as well. They didn't even offer water on two of the flights. There is very little leg room so you feel like you're packed in like cattle. The whole trip gave us a terrible feeling about Frontier.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Mooney","United States","2014-07-12","I am so frustrated with Frontier's new policies to charge you extra for everything: seat assignment carry-on bag checked bag coffee on the flight etc. I'm sure they will be charging for seat belts soon. Frontier used to be my favorite airline but now I avoid them at all costs. I am happy to pay a little extra (or not in many cases) to fly Southwest Airlines where they still let you check a bag for free and carry on a bag with your personal item. If Southwest isn't available I look for anything other than Frontier now. We are spreading the word and on my recent flight from Cincinnati I heard several passengers complaining saying they wouldn't fly Frontier anymore - it's so ridiculous. And because passengers have become so frustrated this has caused Frontier employees to lose their patience... what was once one of the friendliest airlines is now the rudest. Shame on you Frontier - this is the worst example of customer service I have seen in many years.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","V Myers","United States","2014-07-12","I arrived at the Sioux City airport an hour before my flight. It's a very small airport with just a few flights and a few gates going at one time. 30 minutes prior to my flight the man at the ticket counter announced they were closing the check-in desk and no one else would be able to print boarding passes or check luggage. I had checked-in previously from home and just needed a boarding pass printed. Frontier did not have a single self- service kiosk at the airport so I wouldn't have to wait in line with people who needed to check baggage. Myself and about 12 other people had been in line for 30 minutes but were turned away from our flight because they closed the desk. The next option they presented was rebooking in Omaha which is a 90 minute drive without offering a complimentary rebooking or even a discounted ticket. Frontier claimed it's their policy that guests arrive 2 hours prior to their flight (but neglected to mention their counter closes 30 minutes prior) so their desk closure was our problem - not theirs. It's pretty appalling that they were able to turn people away like that when there was adequate time to get everyone checked in and boarded if they hadn't closed the counter. The entire situation was unfortunate and handled poorly by the airline and by their employees. I will avoid flying Frontier going forward.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Daniel Andrews","United States","2014-07-08","Flying to Denver from Seattle and back Frontier failed to get me on either flight. In Seattle the check-in desk was empty at 6pm Saturday with a sign that it would reopen 10 hours later at 4am. The automated machines were not giving boarding passes and I along with other passengers were stranded unable to reach our flight. On the return trip in Denver recent changes in timing cost me my flight. At the start the desk representative wasn't aware that my boarding pass could be printed for me after I'd checked in online. Unlike all other airlines the doors are closed early and baggage handling is closed early in Denver so I forfeited my pre-paid $20 baggage fee to try and make it to the airport. Luckily for me my bag was small enough to be carried on. Arriving at the gate I was told the doors had already closed and myself (plus some others who arrived after me) were told to go to customer service. It seems a policy change at Denver has Frontier closing their doors earlier than any other airline meaning I had no realistic time to reach the gate. Arriving at the customer service desk after being turned away from my plane I was told they would charge me $75 to be put on standby for a full flight 3 hours later. The staff were unsmiling unsympathetic and unapologetic. I'm now sitting through my first wait at the airport on standby for the next flight. I'm told my odds are not good and I'll probably be spending all day waiting for a flight home. I will not fly Frontier again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Matrai Sean","United States","2014-07-06","TTN (Trenton-Mercer airport) NJ - CLE (Cleveland-Hopkins) OH. The customer service couldn't have been nicer. They were very nice on the plane. Sure they charge you for a carry on bag and beverage but what do you expect for an incredibly cheap fare. For the most part they were on time it was a bit delayed in Trenton because of minor issues going forward. This is essentially the ""T-Mobile"" of airlines. You pay for what you want how do you expect they make those fares so low. Great Airline gets you where you want to go recommend to anybody who is on a budget.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","F Martin","United States","2014-07-06","Pretty good for a low-cost airline. I know they recently changed their policy on carry-on luggage where I believe you have to pay to have a carry-on bag using storage above. My last trip with them was in January of 2014. They were on time friendly bathrooms were clean and the flight was comfortable. In September of 2013 I flew from KC to PDX with a stop in Denver. On the way back to KC we did miss our connecting flight by about 5 minutes. They hadn't taken off yet but they wouldn't let us on because they were to leave the dock in just a few minutes. While it was a bit annoying they got us on the next flight to KC which left about 90 minutes later and I understand why they couldn't let us on that original connecting flight. Of course we didn't have to pay anything extra for the next connecting flight. With the changes in carry-on costs I'm not sure I will fly with them again because it all really depends on where I can get the best deal but if they are still the cheapest I have no qualms with flying Frontier again.","","","Economy","","8.0","3.0","5.0","0.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Lloyd Benjamin","United States","2014-07-06","Denver to SFO July 2nd. This is an inferior airline due to its policies and poor customer service. It is a myth that it costs less when you are done with their nickle and diming. The flight crews are fine it is everything leading up to it. The extra charges are over the top. The only thing that does not cost is a glass of water and using the toilet but I would not be surprised if this will change. I witnessed a young woman traveling with a baby who had paid for a checked bag. When she decided should needed to carry it on she offered to pay the difference and was told there was no way to refund and she would have to pay full carry-on fees or she could not board. Robbery by any other name. Any company that gouges the customer to stay in business needs to close its doors. Buyer beware.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Ditto","United States","2014-07-03","Check in was slow and unfriendly. My seat on the way to my destination was slouched to the right and the cushion was worn below the frame so I had two hours of metal frame for a seat. Costs for drinks are what they are but the crew could offer the complimentary cup of water or the charge for bottled. Also if you have to delay a flight 2.5 hours and not update the flight information on the boards I highly suggest you use the intercom when calling to finally board. I appreciate that I was nearly left behind after being told that You were being screamed at to close the doors yet could not properly inform passengers that the plane planning to leave. But here is my favorite part about Frontier Airlines I incurred a baggage fee for my personal carry on that was not large enough to have to stow above when I paid in advance online for only the bag I was checking to go under the plane. Lastly thank you for eliminating one more option when I decide to fly. I will never fly Frontier Airlines again and the other 3 people in my group agree!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R McBride","United States","2014-07-03","I would never fly Frontier Airlines again. Last week we have a 7am flight departing Denver on Friday morning. We arrived at the airport at 5.30am to check in for our flight we had to check bags so we figured we would just check in at the gate. We waited in line to check in for 45 minutes and when we got to the check in counter the lady stated that their system had locked (it was now 41 minutes before our flight) and we were not allowed to check in or attempt to catch our flight. Their policy is that you must be checked in 45 minutes before departure or you are out of luck we were 4 minutes late but had also been waiting in line for 45 minutes. The front desk lady was extremely rude and unhelpful and just continued saying ""well do you want to pay the $50 per person to change your flight to 5pm tonight"" we did not have any other option. The kicker was we took the 5pm flight and of course checked in 45 minutes before it took us under 15 minutes to get from the check in counter to the gate we could have caught our flight in the morning without any issues. Poor customer service terrible policy took no responsibility for the 45 minute check in line. Absolutely disgusted and will never travel with them again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Jeramia Johnson","United States","2014-06-30","Flight 369 from Newport News to Denver. My girlfriend and I checked in at our house and did not have access to a printer to print our passes leaving us with the only option of arriving early to have them printed by a Frontier representative. Confident that we were on time (over an hour early for boarding at this small airport) we stood in line behind a handful of people and two sometimes one representative. The line crept. Two or three people had been assisted in front of us and all the sudden the Frontier representatives walk away behind closed doors for over five minutes. Upon their return all of the paid in full checked in online customers were told in a rude manor that we were all not getting on the plane and to call a 1-800 number for further assistance. We were told it was our fault and there was no other option. The boarding gate could practically be seen from the check in counter there was still 50 minutes to board and all that was standing in our way was a piece of paper to let us through. The clock was ticking while we were about ready to give up. With only a few minutes to spare a woman showed up and took some names and returned with boarding passes. We boarded our flight with a foul taste in our mouths from the unprofessional attitude received from the Frontier representative at Newport News airport. Check- in was ""closed"" but we were all checked in and just needed a pass printed. Why was someone else able to help us? Airlines are a customer service industry and if you lack the most basic skills to satisfy those that support you there will most definitely be a problem for you in the future. A couple of boarding pass kiosks would have eliminated this whole headache.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Gabrielle Goddard","United States","2014-06-25","Frontier is not cheaper. I recently flew American Airlines to Seattle to get my two children and we flew Frontier back to TN. I had no problems at all with American to Seattle. No unexpected fees and charges or hassles at all. You should know that your buck doesn't stop with buying a ticket with Frontier. You must buy your seats and you must pay $50 per any carry on that goes in an overhead or checked at the gate. Even if it fits easily. They are out to squeeze every dime out of you in every way. You must pay for any beverage or snack on board. Not just cocktails and large snacks. They assured us at the gate in Seattle that we would see our baggage in Knoxville. We did not. They're lost and no one knows where they are. I've never written a review to express my dissatisfaction with an airline before but this airline has the worst customer service ever.","","","Economy","","","3.0","2.0","2.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Taylor","United States","2014-06-25","Spokane to Denver 18 June. Stormy weather in Denver prevented our flight from landing 3 times so we flew to Colorado Springs to refuel. We had to stay on the plane and only 1 of the 3 lavatories was operational - there was a line of about 30 people waiting to use it. An hour later I was close to the lav and had to sit down again for take-off. We got to Denver 2.5 hours late and my connecting flight to Little Rock had already left. After standing in a long line I found out their next flight to Little Rock wasn't for 2 days. They gave me a ticket to Branson Mo for the next day and I slept on the airport floor. In the morning I exchanged the Branson ticket for a Little Rock ticket for Friday since I didn't have transportation from Branson to Little Rock and got a hotel room for Thursday night. I left Denver Friday evening and got into Little Rock just before 11 pm. My luggage was not there. It had not been in Denver the 2 days I was there. The agent there couldn't get ahold of any of the other airports either. I called the baggage dept at Spokane and twice said they'd call back and haven't. I will not use this airline again.","","","Economy","","2.0","3.0","3.0","3.0","3.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K David","United States","2014-06-23","ILG-MDW 6/1/14 Flight 383. I disagree that the fares are higher once you add in the extras. Who do you think is paying for your extra luggage and soft drinks? You are! Everything is figured into the price and when compared to Southwest I know I saved quite a bit on my recent purchase. The service was timely and professional as well. I give Frontier credit for trying to carve a niche and I predict they will be quite successful as people get educated with regards to what they are doing. Also when fewer people are hauling on oversized luggage and trying to stuff it in the overheads it makes for a smoother and quicker loading and departure from the gate. Ultra low cost carriers like Frontier typically charge $5 extra to carry on a bag versus checking it which effectively eliminates the luggage hoarders trying to board planes with too much luggage which most would admit makes for a slow maddening boarding process. Also if you check/carry 100 lbs. of luggage on other carriers who offer free checked bags and carry-ons who do you think is paying for the extra fuel it takes to transport that? That's right it's you again! It's all built into the ticket price. Again I'd rather pay for what I want and for what I use. I was happy to pay a bit extra for leg room but not for everyone else's extra baggage. I'd rather bring my own bottled water than pay for all the soda and peanuts that everyone else drinks. I'm happy with the experience and will be trying this more often. On very short trips I can make due with a personal sized item and not even have to pay any luggage fees whatsoever! It's a win-win once we all better understand the concept.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Rupert Jim","United States","2014-06-23","Seattle WA (SEA) - Denver CO (DEN). Economy Class A320. 13 June Flight #284. Denver CO (DEN) - St. Louis MO (STL) Economy Class Airbus A319 13 June Flight #138. I thought all airlines were about the same but Frontier takes cheap and greedy to a whole new level. I was amazed. 1st carry on bags were 35$ each. Nothing free on beverage cart except cups of water. Attendants just average but the service people at Denver and Seattle were downright rude! We arrived 2 hrs early at check in but no clerks w/long lines then plane arrived 1/2 hr late. When we boarded taxied to flight line then had to go back to gate because of equipment failure so we were an hr and a half late leaving Seattle but they did hold our connecting flight because it was late also. Don't fly w/ them!","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Cep","United States","2014-06-20","I flew Frontier for the first and last time this past week. I had a business trip and this was the most cost effective airline for me. First my luggage is a rolling carry on that is the appropriate size and fits in any other airline. Frontier forces you to stick it in a sized up box at the counter to be approved to get the carry on onto the flight and that is for each connecting flight. It's difficult to fit in and I noticed a few people who were charged $50 per bag to have it checked because it did not fit. I lucked out but had to go through the ordeal all over again at my connecting flight in Denver and was told my bag would not fit when it did just a few hours earlier. On my 1st flight the passenger in front was in a broken seat and the stewardess continued to scold him to pull his seat forward for landing/takeoff when he repeatedly explained to her they finally comprehended to get a maintenance person on the flight who did not even fix the seat. I could go on and on but the points above are the biggest red flags and disappointments. Each flight was worse than the previous.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Mike","United States","2014-06-18","I never used Frontier before so I took a gamble for a weekend trip. My flight was scheduled to leave at 3.13pm. I was not told of any delay until I was at airport with bags in hand. Personnel were more concerned about the size of bags rather than telling us of a delay. We were delayed to the aircraft flying to Tampa first and coming back to Trenton. We finally got on board at 5.30 for a 5.50 departure and then were delayed as a passenger was injured trying to get onto plane. After that hour delay the captain stated that there was some issues with the plane's log so could not leave until that was fixed. Another hour passed and we finally pushed back from Gate at 8pm. We ended up sitting 15 minutes waiting for traffic to clear. We finally got in the air by 8.15pm. I have been flying for 25 years and never heard of a log book issue delaying a flight. Since we were so late had to rebook rental car and had other issues.","","","","","","2.0","2.0","2.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Woods","United States","2014-06-18","DFW-DEN on 6/14/2014. Arrived at airport at 4.40am to find out that our 6.10am flight was cancelled due to not having a flight crew. There was no notification of such a cancellation even when we arrived at the airport the monitors still said 'On Time'. There were over 100 people in line at the ticketing counter and only 2 agents at the desk. Hold time on the phone was over 30 mins. Frontier could not get us out that day and we had to be rescheduled for the next day. When I discussed the no notification of cancelled flight one customer relations person told me they didn't know why I didn't receive a notification later another told me that Frontier no longer does flight updates. Arrived at airport at 4.35am on 6/15/14 for 6.10am flight and there were over 50 people in line to check bags and no one showed up to work the Frontier counter until 5.00am! Received several ""textbook"" answers from Customer Relations regarding the issues with Frontier - not one seemed concerned with anything. This airline is not what it used to be.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Bennion","United States","2014-06-18","My daughters flew from KC to Salt Lake City via Denver. They were told in Denver that they could not board after having flown from MCI until they paid additional ""baggage"" fee in the amount of $100.00 for the two small carryon bags that they had. That is one bag each. My daughters were very upset as they had little cash with them and no credit cards. This is a form of extortion as far as I am concerned. I prepaid for their flights with the understanding that this was all paid for. Why would you sell a ticket and not figure that there would be any baggage?","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Bline","United States","2014-06-16","DTW-TTN-DTW. Outbound flight was delayed by weather 4+ hours. Not Frontier's fault but once onboard we were charged $1.99 for lukewarm coffee: is it expecting too much to get freebies after such a long delay? Apparently so. But my main gripe is their carry-on policy. It appears based on our experience both ways that after a certain number of passengers have boarded they simply assume the overheads are full and require people to pay extra to check their carry-ons. This happened to us and when we stopped arguing and got on board the overheads were nowhere near full. That's a $50 hit each way.","","","Economy","","1.0","3.0","3.0","2.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Luna","United States","2014-06-16","First time flying Frontier instead of Southwest and was very disappointed! Not only do they charge you for checking a bag but also for any carry-on and they charge you to sit with your party. The check in process is inefficient and slow the staff are not nice. Once on the flight there is a charge for any beverages and snacks but water is free! They then try and convince you to sign up for their credit card wit their on-board ""deal"" and awkwardly try and explain why it is a good idea. Will definitely be paying a little more to fly Southwest!","","","Economy","","1.0","3.0","2.0","0.0","2.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Michael Brien","Australia","2015-08-02","Melbourne to Denpasar return in late July / early August with my family of 4. Very enjoyable flight. The aircraft was clean and appeared to be reasonably new. The legroom in economy was fantastic and very surprising. The crew were attentive and pleasant to deal with. The only issue was the lack of Indonesian style meals being available. Overall very happy.","A330-300","FamilyLeisure","Economy","Melbourne to Denpasar","9.0","5.0","4.0","4.0","4.0","4.0","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Robert","United States","2014-06-13","Cincinnati OH (CVG) - Denver CO (DEN) Jun 10 2014 F9 0735. Denver CO (DEN) - Cincinnati OH (CVG) Jun 11 2014 F9073. My first around trip flight on Frontier I was sceptical. From the moment I entered the Frontier gate area CVG to Denver flight onboard during the flight and the landing all aspects of the experience was professional. The aircraft's were clean flight crew were making every effort to accommodate the passengers. My return flight was also the same. I would utilize Frontier for my flight service and recommend to others. My one complaint was the long wait for phone service the wait was 20-25 minutes. I feel that's far too long.","","","","","10.0","3.0","5.0","0.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Polinovsky","United States","2014-06-13","Four of us travelled from Philadelphia to Cancun on May 29 2014 flight 19 at 7.15 am. I was not allowed to take my carry-on bag onto the plane unless I paid $50. My other choice was to have them check it for $25 so two of us paid additional $50 for small carry-on bags. The other couple was not charged any money for their carry-on bags with the same customer service representative. My request to speak with supervisor was ignored. The customer service personnel could not have been ruder. On return flight from Cancun to Philadelphia on June 8 2014 we did not have any charges for the same carry-on bags. I will never look at Frontier again when booking a trip.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Liam Pannam","Australia","2015-07-28","I was on flight GA719 to Denpasar and GA718 to Melbourne in economy class. The seat was wide, good legroom, had an inflight entertainment system and was clean. Garuda gave us 2 hot meals, 2 snacks and drinks were given often over this 6hr flight. The flight attendants were nice and friendly, lavatories were spotless and a very friendly pilot. ","A330-300","FamilyLeisure","Economy","Melbourne to Denpasar","10.0","5.0","5.0","5.0","5.0","4.0","4.0","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Edward Santoso ","Indonesia","2015-07-24","Recently flew for the first time with GA after 7 years ago from SUB-DPS-SYD and return with my family. GA operates B737-800 for the Domestic flights and A330-300 for the International flights. Three out of four flights departed and landed on time, except the SYD-DPS sector which had to be diverted to SUB due to the closure of Ngurah Rai International Airport in Denpasar which was covered by Volcanic Ash. Even though SYD-DPS had to be diverted to SUB (our hometown), we were unable to end our journey in SUB, but had to fly to DPS since our itinerary was SYD-DPS-SUB. Fortunately, Bali's airport was re-opened about an hour after we landed in SUB, thus we all could fly to Bali. Our flight from DPS-SUB also was delayed by two hours, sadly a piece of our luggage did not arrive in SUB. All Check-in process at three airports was quick. Priority boarding went smoothly. In-flight services were fabulous, FA's were friendly and helpful. Meals were served course by course and were prepared by an On-board Chef.","Boeing 737-800 and A330-300","FamilyLeisure","Business Class","SUB to SYD via DPS","10.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Triyatni Martokoesoemo","Singapore","2015-07-24","Due to activity of mountain Raung in East Java our plane from Jakarta to Denpasar Bali had to be diverted to Lombok Island, the smoke from the mountain was blowing toward Bali and Denpasar airport needed to close down. We were flying with GA 404 on July 22 2015. The ground crew were not able to give us the further information. Fortunately we were able to take off after waiting 7 hours at Lombok airport. Amazingly the air crew still provided us with food even though it was only a 30 minute flight. ","","FamilyLeisure","Economy","Jakarta to Bali","9.0","4.0","5.0","3.0","5.0","5.0","3.0","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Alex Gibson","Australia","2015-07-23","My wife and I travel to Bali regularly and this time we were coming home after a cruise. Due to traffic in London we arrived 15 mins before the flight to Jakarta took off, the gates were closed for this flight, but by sheer luck the Garuda Supervisor was still at the desk. We could not thank him enough for his assistance in getting us on our flight back to Australia. We have great faith in this airline and would recommend it to anyone who was thinking of flying Garuda. Excellent airline and the service cannot be faulted.","","Couple Leisure","Economy","London to Perth via Jakarta","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Wechsler","United States","2014-06-10","What was once a decent airline is now beyond a nightmare. The new baggage policies are ridiculous. They are taking no frills to new limits and despite the few bucks you save on the ticket price you will end up paying more than competitors in the long run after $2 water charge $50 carry on charge (for the first carry on) and have a poor experience. Customer service if you can even get it is awful. On the phone from a gate agent etc. this airline is almost primitive now. Very disappointing. I will never choose to fly with Frontier again. The one upside is that the flight attendants were courteous and professional.","","","Economy","","1.0","3.0","2.0","2.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Jody Serafin","United States","2014-06-10","May 31st 2014 from Denver to Orlando flight 678 return June 6 2014 flight 677. We booked our trip through our travel agent months before these new carry on charges went into effect. We were told we would not have to pay the extra fees. As we arrived at Denver airport and proceeded to the Frontier check in counter we were told we had to pay for our carry ons all of which could fit under the seats we explained what we were told and the check-in guy looked up our booking date and all was fine not the case at the Orlando airport on the way home. We asked for our check in bag back and since we still had 7 lbs allowed in that bag before they added another $75 we started to unpack bags and re-pack so as not to give them one dime more. Needless to say after all the rearranging which was totally unnecessary we were allowed to take our carry on bags as personal items. As I said before we did not have to use the carry on overhead compartments all the bags were so small they fit under the seats with no problem at all. After arriving at the gate we heard several stories like ours. There were so many upset people saying they will never fly Frontier again. It's not just about the money but it's about how you are treated.","","","","","1.0","3.0","2.0","2.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Zico Ichlasul Jalal","Indonesia","2015-07-16","Flew with GA334 on 16 July. Bad luck for me, I got Boeing 738 without IFE. Crew served hot meal, although the flight under 2 hours. It was pleasant flight.","Boeing 737-800","FamilyLeisure","Economy","Bandung to Denpasar","9.0","4.0","5.0","5.0","","3.0","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Andika","Indonesia","2015-07-15","Only 4 pax onboard in business Class, get personal flight attandants for this segment, and had a great experience breakfasting during this flight. Bit boring during flight waiting for Maghrib time, and FA helped with nice conversation. Food and beverages was great and tasty. Overall had a great experience.","A330-200","Business","Business Class","KNO to CGK","10.0","5.0","5.0","5.0","4.0","4.0","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Tracy","United States","2015-07-12","Bali Denpasar to Jakarta, Boeing 737-800. Aircraft in decent shape with IFE on each seat back. Was surprised to get a full meal on such a short flight (1 hour 45 min). Staff was friendly and efficient but not sure I understand the 5 Star ranking. We were delayed due to volcano and despite four hours standing in line, Garuda still got us to Jakarta same afternoon, which seemed a small miracle.","Boeing 737-800","Couple Leisure","Economy","Denpasar to Jakarta","8.0","4.0","4.0","4.0","4.0","3.0","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","William Lay","Indonesia","2015-07-03","KOE-SUB, GA449, 27 June. Very polite crew members. The aircraft's In-flight entertainment was quite ok but still need to improve the touch screen. The seat on B737-800NG was comfortable enough. Overall a very pleasant experience and it's always a pleasure to fly Garuda Indonesia.","Boeing 737-800NG","FamilyLeisure","Economy","Kupang to Surabaya","9.0","4.0","5.0","4.0","3.0","5.0","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Lucas","United States","2014-06-06","Achieved what they offered. TTN-RSW. First flight out. On time boarding departure and landing (a few minutes early). Crowded plane and they checked the size of my personal item 2x. I had to take out a few items (stuffed in my pocket to make it fit) but overall uneventful journey. I can't speak for service as I slept the entire flight and deboarding was uneventful. I faintly remember the offer for water. Seat pitch normal - I didn't pre-assign seat so was in 2nd to last row but had an empty seat next to me. I'm aware Frontier gets a bad-rap due to its fees but if you know what you are getting into I don't see the issue as it is still cheaper vs flying/parking at PHL or EWR for same route.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Anton Suwandi ","Indonesia","2015-07-01","Seated in 25G where it is a small economy cabin section. Seat pitch and width are very comfortable as the seat in economy was configured 3-3-3 which is good for both short and long haul flights. The beverage and meal service are good considering it is a short flight. The Inflight entertainment system is responsive and power plugs are available. The cabin crew were friendly, polite and attentive.","B777-300ER","Solo Leisure","Economy","CGK to DPS","8.0","5.0","5.0","4.0","4.0","3.0","4.0","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Kevin Jones","United States","2014-06-05","Flt 232 from Denver to Nashville 06/04. The ticket was not much cheaper than on Southwest. My computer travel system booked it because it was cheaper but it did not figure in the extra $20 for a checked bag and $30 for the carry on bag. Then they charged for a drink and snack! Charged for watching TV yes you have to use your own phone ipad or laptop but it is free. Plus if you want to select you seat in advance it is from $8 to $15 extra. This will be the last time I fly on Frontier.","","","Economy","","3.0","3.0","4.0","1.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Thomas Kingston","United Kingdom","2015-06-28","Back on the same plane as the LGW-AMS leg and in the same seat.  Service was good and fast - polite cabin crew dressed in traditionally inspired uniform, seats decorated batik style and food was a choice between Indonesian or Western - with plenty of Bintang available. I was lucky and had three seats to myself. Crew didn't take away the spare pillows and blankets so I was left with a comfortable semi bed! Good range of international programming ranging from Chinese to Western to Indonesian on the VOD systems Enjoyable flight with this phoenix of an airline - strange to think it's gone from Indonesia airlines being banned in the EU to a 5 Star rated airline! Sandwiches and crips were available in the galley throughout the flight if you felt peckish - quite a nice touch!","","Solo Leisure","Economy","AMS to CGK","9.0","5.0","4.0","4.0","4.0","1.0","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Thomas Kingston","United Kingdom","2015-06-28","Short and sweet flight but still high quality service from Garuda. Drink and snack (hot savory pastry and cake with bottle of water) for this 40 minute flight. Only annoyance was that despite the fact I was on the same plane for the AMS-CGK leg I had to get off with everything - only to reboard one hour later back to the same seat. Good introduction to Garuda though, left me keen for the next leg!","","Solo Leisure","Economy","LGW to AMS","9.0","4.0","4.0","4.0","4.0","4.0","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Julie Hopkins","Australia","2014-05-29","After a revolting experience on a Frontier Flight from MCO to DEN we bit the bullet and flew DEN to SLC May 21 (noon). What a difference! Wonderful stewards on board friendly helpful welcoming. Still cannot believe how rude people are when told that their huge bag cannot fit in the overhead just check the damn thing! Saves a few dollars boarding time too but it is funny to watch people unpacking their overhead bag and trying to put all items in their large ""handbag"" then try to hide their now just as big handbag.","","","","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M William","Indonesia","2015-06-23","Boeing 777 clean and spacious, 3-3-3 seat configuration. Friendly and polite flight attendants. Boarding at Jakarta was organized, old/disabled/family with young children got priority boarding. Entertainment excellent, feature films including some Indonesian titles. Screen a little non sensitive though, the Boeing 737 of Garuda had better touch screen. The downside of the flight was the food.  The lavatory was clean and amenities well stocked. Wifi connection was onboard for a charge of 12 USD. Didn't try it.","Boeing 777","Business","Economy","Jakarta to Denpasar","9.0","5.0","5.0","2.0","5.0","4.0","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Matthew Tyler","United Kingdom","2015-06-18","Fantastic cabin crew who are more than happy to help. Our flight was 50 minutes (LGW-AMS) and  I wish it was a lot longer! The seats are very comfortable, legroom is good and cabin interior feels bright and airy. ","Boeing 777-300ER","FamilyLeisure","Economy","London Gatwick to Amsterdam","10.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Seace","United States","2014-05-26","I've flown from Harrisburg PA to Orlando FL and back a few times in the past year. Most of the time it was a good experience. One flight which I booked way in advance in the snow season had more than 3 hour delay and I would have missed my appointment so there was no longer a need to fly. I got a refund for which I was thankful. One flight had comedian flight attendants giving the on board preflight information (buckle up etc) that were actually funny. All flights were nonstop from PA to FL which was so nice. The rates were great for an average wage earner like me which was my main reason for choosing Frontier. Now I'm booking 3 tickets for my family and my total bill will be less than I would pay for one ticket with the other major airline flying out of MDT.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Iain Little","Australia","2015-06-12","A month before, our flight GA-713, SYD to Denpasar was diverted to Jakarta instead of Denpasar without reason, there was no connecting flight to Denpasar that day so we were told we'd have to find accommodation in Jakarta at our own expense until the morning flight. Garuda did offer an alternative, they'd pay to put us on a domestic
flight to Melbourne to connect with GA-719 so we took it. The flight was disgraceful, the cabin temp was hot and stuffy and even after multiple complaints by passengers the cabin crew did nothing about it. Service was slow, waiting over 30 minutes for someone to come was appalling, some passenger call lights were on the entire journey
without ever being acknowledged. When the lunch service arrived the food was cold, the so called cold beverages were at room temperature. They ran out of ice 2 hours into the flight. The return flight GA-714 was an overnighter, we were kept at the gate for 20 minutes with no explanation. Being an overnighter most people wanted to sleep, for whatever reason they left the cabin lights on. For reasons beyond any comprehension they had a drinks service at 1am when most passengers were sleeping.","","Couple Leisure","Economy","SYD to Denpasar","2.0","3.0","1.0","1.0","4.0","","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Pratama Brian Adam","Indonesia","2015-05-27","GA 330 CGK-SUB on 21st May 2015. Flying economy this time seat 35K. I arrived early and the boarding process was hassle-free although the gate was changed without prior notice. When I asked about the gate for my flight the officers looked confused stiff and uninterested. The sign in front of the boarding room did not even mention when the boarding gate is going to be opened so I had to wait outside. Flight was delayed for a good 30 minutes. The boarding was pretty plain and straightforward. There's this habit of GIA in assigning the passengers on the configuration of 1-0-1 leaving the middle seat empty until there is no aisle and window seats left which is a great thing in my opinion. The cabin crews looked tired. The snack was alright edible stone hard cookie alright bread with chicken filling mineral water and some fruit juice. The IFE was decent unfortunately though there's this buzzing noise every time the cabin crew do an announcement. Overall there is rooms for improvement.","","","Economy","","7.0","5.0","3.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Basile","United States","2014-05-26","Scheduled to fly Frontier 902 ATL to TTN today. Flight canceled without notification or explanation. Next flight offering to TTN was in 5 days! Frontier refused to assist with rebooking on an alternate airline. Offered only refund or hotel voucher. Customer service offered no other assistance. I was left on my own to book same day out of ATL on Memorial holiday (to PHL requiring trains and cab to reach my car at TTN airport). Very expensive out-of-pocket.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Samuel Sembiring","Indonesia","2015-05-27","I flew CGK-KNO last Christmas and returned 2 days past new year. The check in was smooth and quick because of the silver gff check in counter. But in the non-gff counter it was so crowded. The outbound flight was good even though a little bit delayed with attentive crew and a clean interior. Breakfast was ordinary with omelette and fried rice option. The inbound flight was not really delayed around 15-20 minutes late. An old 738 plane with landor livery. But as usual good and friendly crew although interior was a bit old and the lavatory isn't as clean as the newer ones. Overall Garuda is a great choice to fly with.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Pratama Brian Adam","Indonesia","2015-05-25","GA 331 SUB-CGK on 23rd May 2015. Different from the first leg this flight was extremely enjoyable. The check in was as smooth as melted butter. The boarding and departure was uneventful and on time. The cabin crews were attentive lively and polished. They gave me 2 pieces of bread which were delicious. The flight was practically empty so I had a row for myself I could lean back straighten my legs watching a movie while enjoying a cup of hot tea. Landed smoothly. I booked an economy class but they gave me a first class experience.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Henry","United States","2014-05-25","Arrived at airport 2.5 hours before flight. No one was at the ticket counter despite a line of about 50 people. Shorter line of about 12 at Kiosk but they were having trouble so the line was slow. After finally getting to the kiosk had trouble getting it to work. (Like the others before me.) When it finally did start working I started pressing the continues until I realised that I had just input that I had no carry on. No way to back up so I printed the ticket and got in the line waiting for the ticket counter. After I finally got through all this I got to the gate just in time to board. Never again.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","F Tansil","United States","2015-05-20","KUL-CGK-KUL (GA821/818). Flew last April on Economy with the entire family (2 kids and 2 adults). Check-in was brief and smooth. As we boarded the plane we were greeted with friendly smiles by the flight attendants. They were helpful with the kids and carry-on bags. The two kids were given toys (a stuffed animal and a car) which is a rare offerings these days especially on a short haul flight. Seats and catering were very good. We can say the same for the in-flight entertainment cabin ambience and cleanliness. Overall we are pleased with the service and will fly with Garuda again!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Bibhab Talukdar","India","2015-05-16","Jakarta to Singapore GA 834. The airline has many new aircraft's and their on board service is good. However their on time departure schedule need vast improvement if they claim to be a 5 star airline. I travel often between Singapore-Jakarta or Jakarta-Singapore sector. Most of the time (about 90%) the airline schedule departure time is not met and delayed. Secondly their public announcement in Jakarta airport is poor and unclear. Punctuality reflects how much one care for its valued passengers. Garuda is far behind in maintaining flight punctuality.","","","Economy","","5.0","4.0","4.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Arthur Chason","United States","2014-05-25","Booked a cruise for the family in Alaska and we were hoping to fly Frontier from ATL to AK but when we got to the airport the airline said flight was delayed for 3 hours. Not a big deal but since we were connected through Denver we would miss our connecting flight. Also happens before not a big deal. The big deal was we would have to lay over in Denver for 2 days. We ended up being able to book a flight on Delta for twice as much and now the nightmare of trying to find out how to get linked up with our ship. Airline was very rude dismissive and well trained in saying sorry. Which is appropriate since this airline is very very sorry all around. Great to book if you don't care much about getting to your destination. Also don't be fooled by the prices. They charge you for both your checked and carry on luggage. They are a complete waste of time and money.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Tann","Australia","2015-05-12","Flew Perth to Bali GA0727 and return GA0728 business class. Couldn't fault the flight left on time everything clean. Entertainment was ok food not bad and very comfortable seating - could lie out flat for a good sleep. Service very good on land and in the air. Used Qantas business class lounge in Perth which was comfortable and in Denpasar used the Garuda lounge which has improved a little still more comfortable than sitting in airport itself.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Ahmed","United Kingdom","2015-05-10","LGW-AMS-LGW. Price for the May Day Bank Holiday weekend was fantastic value. A small gripe is that you can't fully check-in online at the moment although seats selected up to 24hr prior to flight are usually honoured upon completing check-in at the airport and I know Garuda are working on this adding the ability to have mobile boarding passes. For now this does mean having to arrive a little early at the airport even if you only have hand baggage and completing check-in manually which is probably more of an issue on this short-hop sector than is likely for a full long-haul flight. Outbound this wasn't such an issue as there wasn't much of a queue but Inbound there was a considerable queue at Schiphol for economy check-in. Check-in staff were very efficient however and warm and friendly. Outbound flight left a little late with a short delayed arrival in Schiphol. Aircraft was an immaculately maintained fairly new 777-300ER in 9 abreast layout with good comfortable seating. The interior was beautifully designed and reflective of Indonesian culture. AVOD was ok although not as comprehensive as on some other carriers. Kept informed by Pilot and announcements in English Indonesian and Dutch. On both sectors Cabin Crew were great and immaculately presented. The crew on the inbound flight were much warmer which I preferred. The slight disappointment was the small snack served with only water which is virtually identical on both sectors. Whilst I don't expect anything on short-haul flights and have flown on low-cost carriers on flights that have cost more and not received anything this is a full service carrier with a 5-star rating and what was served was below the standard I was expecting from a full-service short-haul product. Small gripes aside I would use Garuda again.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Brunette","United States","2014-05-24","I have flown this airline many times. I saw all the bad reviews and thought while everyone vents when they are frustrated very few take the time to praise when they are satisfied. So here is a satisfied customer. My one wish would be service to Boston or Manchester.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","K Burnie","Australia","2015-04-27","I flew business class from Melbourne to Jakarta and then onto Amsterdam I was a bit concerned prior to boarding as I had no idea what they would be like but the service was great the seats were really comfortable. They really look after you and the price was really good. I would use them again.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","C Jensen","United States","2015-04-19","Jakarta (CGK) to Yogyakarta (JOG) and return for a day-trip to see the Borobudur and Prambanan temples. Reserved their first flight leaving CGK at 5.25 am (I was told that Garuda was more reliable than its competitor Lion Air on this route and that the first flight to JOG always departs on time). Check-in went smoothly. Boarding more or less on time (we were bussed to a 737-800 that was not new but in reasonable shape). However instead of going to the runway the plane was driven to what was basically a parking spot. After a prolonged wait an announcement was made for all passengers to collect their carry-on baggage and disembark. I asked a flight attendant for information and she told me that the plane was broken (weather was not a factor). We were then bussed back to the terminal and directed to a lounge which was very basic smoke-filled (over half the passengers there smoked at some point during the wait) and had minimal food offerings. The flight subsequently left a little more than 3 hours late. The return flight that evening was on time. Both flights were less than 1 hour and uneventful otherwise. Check-in personnel and flight attendants were friendly and efficient. My poor evaluation reflects the very late departure of the first flight which significantly impacted my tour that day. No apology was ever offered to the passengers.","","","Economy","","3.0","3.0","4.0","2.0","2.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","W Shafer","United States","2014-05-24","They cancelled our flight from Orlando to Wilmington at the last minute saying the plane did not ever leave Denver. They said maybe they could get us on a flight in 3 days! They would not help even help us find another airline to fly. They just gave us a business card with a 1-800-432-1359 number on it. This had a 67 minute wait time. We had to pay top dollar at US Air to get to a city close to Wilmington.","","","","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Lukas Lumbantobing","Indonesia","2015-04-19","GA 566 CGK-BPP. Orderly boarding pleasant cabin crew and cabin looked fresh too. IFE somewhat slow responding on touch but overall the systems itself working properly. Food was edible. Very good service and flight overall. Keep it up GA!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kelvin Tan","Singapore","2015-03-25","GA837 SIN - CGK / GA828 CGK - SIN. Very pleasant experience. Aircraft is very new and cabin is very clean. Seats are reasonably comfortable and IFE is user friendly as well. Flight attendants greet all passengers with a big genuine smile and has very good service language. Very professional. No wonder Garuda Indonesia is now a 5 Stars Airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Rucoba","United States","2014-05-23","Hands down worst customer service of any airline/company. I first attempted to call their customer service line to resolve my problem and everytime I called there was a 45+ minute wait so I emailed instead. Keep in mind it takes them 3-4 days to respond to emails (which I find unacceptable) so I tried to work it out with them for a few weeks. Following my initial complaint the customer service rep went in and deleted all my airline miles I had accumulated seeing as how my initial contact with them was resolving and issue on using them. Second they didn't even bother to tell me they deleted the miles they tried to play me for being ignorant and said I had no miles. Three weeks of battling with them they have restored part of my points and refuse to assist with my initial issue of using the points. Absolutely worst customer service ever!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","James Pitkanen","Sweden","2015-03-18","SIN-DPS in business class on B737-800. Extremely satisfying flight to say the least. Only a handful in business cabin service was truly elegant and beyond excellent. Great seats for short few hour flight 2+2 seating compared to 3+3 as in economy. Champagne and wine selection was quite impressive as was the food. Upon arrival in Denpasar business class passengers received private escort by car to terminal. Garuda sure has opted their game in the last years and are impressive.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jonathan Rodden","United Kingdom","2015-03-09","I travelled from Jakarta to Amsterdam on February 20th and returned to Jakarta from London Gatwick on February 23rd 2015 in First Class on both sectors. The service provided from pick up at home to check in and on board was excellent. The greeting service in Amsterdam while waiting for my connecting flight again was exceptional. I can't wait until my next flight on Garuda First Class. Overall excellent service.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Bocci","United States","2014-05-21","We will not fly with Frontier again. After having paid for tickets for our trip to Costa Rica months in advance we were informed at the gate that our flight was delayed but the check in agent said that we should still be able to make our connecting flight through Denver. So we check our bags ($50 for 2) and go through security. Upon arrival at the gate we were told that we would arrive in Denver at 11:55 p.m. which was the departure time for our connecting flight to Costa Rica. We asked if they would be able to hold the plan for 10 minutes so that we and the 3-4 other passengers who were in the same situation could make the flight. The gate agent said that she had called the staff in Denver and they refused to hold the flight as it would further increase delays. Frustrated we asked to be put on the next flight hoping we could leave the following day at the latest but she told us that the next flight with available seats was in 6 days. We asked to speak to her manager who essentially said that out options were to wait six days or that she could (reluctantly) refund us for the cost of our original flight and book a new flight through a different airline. We had to research flights on our own as they had no intentions of helping us secure seats on a new flight. We ended up paying an additional $400 to book last minute tickets on American Airlines waiting for her to process our refund and get our mailing address to send our checked baggage fee back to us via mail and then rushing to the next terminal to go through security again and catch our flight. Ultimately we paid more than we would have if we'd just booked through American months ago. Plus the lack of customer service or care regarding out situation was infuriating. We are waiting for our flight to Costa Rica as I type this and just praying that they successfully rerouted our bags. Overall a terrible first experience with this airline and we didn't even make it on the plane.","","","Economy","","1.0","0.0","1.0","0.0","4.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Johnson Chris","Australia","2015-03-09","Perth - Gatwick Jan 17 returning Feb 11 business class. This is a quality service with really good times and connections. The seat to and from Perth-Jakarta is a basic business recliner on the 737. We thought the connection in Jakarta would be tight but it was all fine with no rush or hassle apart from the rude Dutch businessmen going home. The cabin staff handled them well. The 777 ER from Jakarta leaves at 01.00 for a 13-14 hour trip to Schiphol. The cabin setup is excellent with solo window seats alternate couples together in the middle or two seats separated. We were together in the middle. The seats mattresses and bedding were as good as Qatar on the same routes - really comfortable but without the pyjamas. The full flat bed was a bit like the Qatar 787 layout and might be a bit tight for anyone over 180cm. Food and drink is good but anyone with any brain is not flying business for this. Equally the lounges are basic at both Gatwick and Jakarta but very acceptable. Business class is about being able to sleep in a comfortable flat bed. They excel. The connections on the way back are also excellent with a close connection in Jakarta and arrival in Perth at 1930. Garuda have certainly set a new standard for this route. Highly recommended.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Tracy","United States","2014-05-20","I don't understand the negative reviews. Seating was good. Comfortable seats didn't feel crowded. Entertainment for $4 you get to watch Direct TV. It is free until the flight takes off. If you are really concerned about $4 then I don't know what to say. There were about 30 channels available.","","","Economy","","9.0","4.0","4.0","0.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G Lutz","United States","2014-05-20","Our flight from Seattle to Branson and back was the worst experience ever. I felt at each terminal that it was their first day in business and they had not worked the bugs out of the system. All the employees seem to be angry about something poor morale and no idea of what customer service is all about. The only good thing about this trip was leaving the Branson airport my wife and I arrived there early no Frontier people there however a Southwest agent checked us in and we had absolutely no problems.","","","","","","4.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Hopkins","Australia","2014-05-20","MCO to DEN on May 13. I am on crutches and found staff from other airlines to be wonderful helping me but not this time. The stewardess at the front of the plane was the most miserable and unhelpful person I have come across. I don't know why she was even there - a road cone is more useful than she was. She just stood there glaring at everyone that boarded with her arms folded not attempting to help anyone. Abruptly told me to out my crutches in the overhead not attempting to help me do so. The only time she did anything was to miserably ask what people wanted to drink or eat. She was more than annoyed that she had to do anything as it disturbed her gameplay on her phone.","","","","","","3.0","1.0","2.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Q Tran","Vietnam","2015-03-04","GA 817 20 Feb 2015 KUL-CGK. GA 816 21 Feb 2015 CGK-KUL. 2 hour flight KUL-CGK-KUL good meal crews were always smiley dedicated welcome drink for economy class with a small box of orange juice good entertainment.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","V Tennant","Australia","2015-03-04","I flew from Sydney - Denpasar return. The flight out was as good as a flight could possibly be (and I've regularly flown Qantas and Singapore business classes). The crew were calm and efficient. Everything was perfect - the food (I chose the Japanese banquet - what a great meal!) seat comfort cleanliness (immaculate toilets with magnifying mirrors - an airline first for me!) amenity kit. The return flight was a little less perfect: departed an hour late (with much confusion re departure gate) make-shift lounge with no alcoholic drinks or much else crew not quite as good. By the time we departed I was starving - I expect most passengers like me would not have had dinner. Crew were focused on taking breakfast orders which was the main meal to served on this fights - 2 hours before landing on a 5 hour flight - doesn't make sense. I was able to get a tasty nasi goring 'snack' and asked them not to wake me until an hour before landing - with coffee and muesli only. Overall I was very impressed with Garuda Business Class and I'm definitely considering flying Garuda Business Class on my next trip to Europe.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Muchlis Kevin","Indonesia","2015-02-18","I flew business class on GA 860 4 Feb 2015 with my wife daughter mother and cousin. Check in was smooth as we were using Premium Check in Counter. Business class Lounge at Soekarno Hatta was a bit small since they put First class lounge in the middle of the lounge. Food in the lounge was really not up to standard. On Board Cabin Crew were very attentive and helpful. The Food could be improved some was tasteless. What makes me want to fly Garuda Indonesia again is an excellent Garuda Indonesia experience demonstrated by the Cabin Crew.","","","Business Class","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Jennifer Buckley","United States","2014-05-12","Frontier was delayed 120 minutes from new Orleans to Denver for weather in Denver. We were informed all our connecting flights would be delayed and that we would make our connections not to worry. Upon arriving in Denver many passenger's as well as myself learned our flight connections had left. Many appeared to have been delayed 10 minutes or so clearly not inline with the info provided by new Orleans staff Frontier offered to put me on another flight at 4pm the following day and we could sleep in the airport. No other options nor recommendations for other airlines were provided. My husband searched with me and we purchased a one way ticket from Denver to Salt Lake to get home that night. My family will do whatever we can in the future not to fly Frontier Airlines.","","","","","","3.0","3.0","1.0","3.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","H Rust","United Kingdom","2015-02-11","We flew on Christmas eve from London Gatwick - Jakarta - Perth. We arrived at the airport with a voicemail from them stating that we may not be able to get on our connecting flight due to stopping in Amsterdam on the way through. The voicemail told us to ask at the desk when we checked in but they had no idea what was going on either. Onto the flight getting on the plane was a disappointment it was old the seats had stains on and me and my family were seated apart and the crew had no interest in helping us. The meals were either over-cooked or cold the entertainment system needed updating with newer films and games etc. We were in the air for Christmas day and although we did not mind doing this there was no Christmas spirit on the flight not even a 'merry Christmas' from the captain when we landed. I understand that Indonesia is not a country which celebrates Christmas but it just would have been nice for them to acknowledge it. There isn't enough legroom for a long haul flight - if someone in front of you has their seat reclined you've got no chance of getting to sleep yourself. On the way back I was told that only 7kg of hand luggage was allowed even though on the way there there hadn't been a problem this resulted in me having to actually move 1.5 kilos out of my hand luggage to someone else's hand luggage that was in my party! What was the point? I was very disappointed with this airline as a whole. I would not fly Garuda Indonesia again.","","","Economy","","4.0","2.0","4.0","1.0","3.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Jansen","United States","2014-05-10","After reading all of the negative comments on this site I wanted to give some positive information. Most people only write a review when they are unhappy and don't take the time when it is a good experience. We flew from Milwaukee to Denver and then Las Vegas. Everything went very smoothly. All flights were on time. If you don't take time to read all of the rules then be prepared for being unhappy. I checked out everything beforehand and didn't have any surprises. The nice thing about the carry on bag requirement is that it eliminates people from bringing hugs bags on and trying to stuff them in the overhead bins. By limiting this and have the airline actually follow the rules they have makes for everyone getting on the plane and seated so much faster.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","B Widjaja","Australia","2015-02-11","SYD-CGK on 14/12/2014 and CGK-SYD on 25/01/2015. Both sectors on A330-243 PK-GPP. Outbound plane took off on time inflight service good arrived CGK 10 mins ahead of schedule. Return plane took off 20 mins late but we still arrived on time. Inflight service average they missed one of my son meals. Found the toilet messy on return flight. My seat tray was missing a screw making the table wobbly. Also found Garuda still have playing the same entertainment list for month of Dec and Jan. Guess Garuda needs to buckle up the challenge to maintain 5 star airlines.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Laura Fry","United States","2014-05-06","I chose to fly with Frontier because of their low prices. I was not aware that this meant I was sacrificing any type of customer service. I booked a flight from CVG I had not received the online check in email and was not at a place where I had access to a printer so thought it would be easy enough to check in at the counter. This was incorrect there was no kiosk and the line was quite long with several people ahead of me checking bags. Although it was not mentioned in any of my emails Frontier seems to have a strict policy that they will not check you in if your flight is 45 mins or less to boarding. Although we were all in line within this time frame due to the slow movement several of us were not at the counter 45 minutes before our flight. This was handled by one lady looking up at us and saying ""no they are cut off"" and no more. We were all very confused and asked what was going on we needed to check in and she ignored us. There were 3 people at the counter and four in line but they would not respond to us at all just completely ignored us and would not explain what was going on until a fourth attendant came up and asked how she could help. This is a frustrating experience no matter what but to just be ignored like that was one of the rudest ways these staff members could have handled it. I do not plan to continue to fly with Frontier even if does save me a few dollars because people should not be treated that way.","","","Economy","","1.0","5.0","1.0","0.0","4.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Daiss Benjamin","United States","2014-05-05","I will never fly with Frontier again. I was in a rush trying to find flights to make it back home before my grandfather passed away and found some tickets through Orbitz. We were supposed to fly out the next morning at 6.15am. I checked in early online and printed out boarding passes. When we got to MSP we were an hour early. There was no one at the bag check counter so we proceeded to go through security and were told our passes didn't work. We were directed back to the counter to get new passes but by this point we were beyond the 45 minute window and couldn't speak to anyone. While I was on the phone with Frontier explaining what happened they said we had to pay the $100 fee per person to get our flight changed to the next available flight. As I was on the phone they came on the intercom calling our names but we couldn't get through security. We then spent 8 hours in front of the baggage check before we could check our bags and go through security. After being nickled and dimed for every fee they could possibly come up with they have the nerve to say ""you booked on a third party website and can't sit together"".","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Daru Ladunni","Indonesia","2015-02-06","GA342 SUB-DPS is a nice flight good service very comfortable. B737-800NG - the toilet was clean nice facility very friendly crew very comfortable flying.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Heffner","United States","2014-05-01","I do not plan on flying Frontier again. Cannot confirm seats prior to check-in unless you pay however no one explains this. Thus my husband 3 year old and I were all seated in different parts of the plane. Even when I paid to check in early on my return we still were separated. Everything is an additional charge. I would rather pay one price and know that I can have a confirmed seat can carry on a bag and can have one cold beverage on my flight. Flight attendants sit in the back of the plane and read a book. Not sure what the point is in having them. I booked with Amex points (a ""third party"") thus carry on luggage is extra. Pretty much everyone in our line had booked through a ""third party"" so we were all in the same boat. They make everyone have their carry on bag measured which was one of the most ridiculous things I have ever seen. This created chaos in the waiting area as multiple lines had formed and half the people didn't know what was going on.","","","Economy","","","1.0","1.0","3.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","James Brainerd","United States","2014-04-28","We left from Omaha and after checking in going through security and getting to our gate we were told to wait in line to put our carry ons and personal items in a slot to see if we would be charged. Very rude same thing happened changing plans in Denver. Leaving Las Vegas at 6.30am told to pay $50 for carry-on I said we didn't on the way out and she said we are a 3rd party and that is how it goes. Wait through a very long security line sit down and again they told us to wait in a very long line to check to see if everyone's carry-on fitted into the slot. I have MS and lines and standing are not the best for me but myself and my husband do what we are told. Never once was there a problem. Staff were not friendly. I travel 12 to 15 times a year for work and have never had to do any of this. Then they come through with the snack and beverage cart and tell you sorry your drink is $1.99. We have never been treated like lower class on any flight business or pleasure. I can assure you we will not save $20 for a flight and go through Frontier ever again. I know everyone wants cut backs but they may want to look at customer service.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Torey Lyons","United States","2014-04-28","Never mind how 100% of everything (drinks food checking baggage) is ""available for a fee"" I understand that is a way to save me some money. What makes this airline the worst experience I have ever had traveling is the fact my flight was delayed - I understand that happens - but that made it so they could not get me on my connecting flight home. They cannot get another flight on their airline for another 2 days. They refuse to help me at the desk I call their customer service line on my own personal phone which took several hours for them to tell me they will not help me get on another airline. I have to stay at the airport for 2 days. Not even an upgraded seat. I saved a little money on Frontier tickets and they are costing me hundreds of dollars. I will never consider giving them my business again.","","","Economy","","","3.0","0.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kalyman Alexander","Indonesia","2015-01-30","I fly with Garuda for my business trip CGK-PVG-CGK. Depart from Jakarta with A330-200 and return with A330-300 it was a nice direct flight. Cabin crew service was very good the meal cabin cleanliness also good. Mobile app check-in is really helpful. The IFE touch screen TV is a bit slow. Looking forward to flying with Garuda again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Phipps Gerard","Australia","2015-01-28","When all things go wrong like delays from Perth to Bali and missing my Garuda connection to Lombok I expected extra charges and poor service at the ticket counter. What a lesson in service for other airlines! Garuda organised another flight ASAP with no extra charges. Customer service with a smile. Plenty of seats on plane I asked if I could move to a window seat...no problem. Toilets spotless staff cheerful and friendly food ok seat really comfortable and I am the big model at 110kg. Best of all plane was super clean left on time and arrived early. Pilot was hilarious with Indoenglish. Thanks to Garuda for making my flight so easy especially when they were not obligated. My original ticket was no refund type. Will happily fly Garuda again.","","","Economy","","8.0","5.0","5.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Frank Osbourne","United States","2014-04-22","Poor inflexible service. If you don't have your boarding pass printed before you get to the airport you might miss your flight. Their machine shut off 45 min before the flight and they don't staff their counters. 30 min on the phone and they were still inflexible. Couldn't rebook flight until 4 days out. Don't use this airline.","","","Economy","","","0.0","1.0","0.0","0.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Pratama Brian Adam","Indonesia","2015-01-23","BTH-CGK. Pleasant journey with a little delay on departure but arrived on schedule. The seat was more than enough for a guy 6ft tall (183cm) and comfortable too. The inflight services were smooth and professional. The food although edible is unimaginative and mediocre. The IFE was packed although the user interface including the directories could've been better. GIA has been dropping their fares since the end of 2013.","","","Economy","","9.0","5.0","4.0","3.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","B Terry","United States","2014-04-21","SEA to OKC round trip 4/10/2014 coming home on 4/14. I made sure I checked all their rules checked one golf bag online saved 5 dollars each way. Plane was not as clean as would like. Just an uneventful trip with no snags. the Denver to SEA connection was very close time wise. If you do your homework and plan you can save money flying with them. I would fly them again.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Philomena Kilcline","United Kingdom","2015-01-23","I travelled to Perth Australia on the 17th December and returned to the UK on the 11th January. This was the best flight I have been on in many years the staff were excellent so helpful and even helped me with my hand luggage where many other flights will not do this. I would recommend them to anyone.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","C Tim","United Kingdom","2015-01-23","Flew LGW-DPS via AMS and CGK on Boxing Day. Delayed 2 hours on way out and also with the stopover at AMS it becomes a very long journey. Plane a pretty new 777-300ER in a 3x3x3 config in economy and it does mean that it feels quite spacious. Lovely crew if somewhat limited on their language skills. The IFE was good for the live TV where we were able to watch live Premier League and also live cricket. Arrived at CGK 2 hours late which meant connecting flight was delayed but they upgraded plane to same one as we arrived on to accommodate the 150 people who had meant to be on earlier flight. All in all a long journey but we knew it would be. Would I travel with them again - yes.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Hanhardt","United States","2014-04-15","My wife and I flew from SEATAC to Midway near Chicago with a stop in Denver. This was round-trip so there were four flights in all. Not one flight left on time. You would think the law of probably would ensure that at least one flight would be on schedule but that was not so. We flew classic plus so we had one free checked bag one free carry-on and a free drink during the flight. I feel sorry for those that had to pay for those things. When did we have to start paying extra for customer service? Since you have to pay extra for everything everybody tries to make all their luggage carry-on. This slowed down the boarding process and only made the whole experience worse. Everything but the seat you were sitting in was extra and it seems that if federal guidelines would allow them to pack more people onto a plane by doing away with the seats they would do that too! The flight attendants were courteous to your face but since we sat in the front right next to them we could overhear them talking about passengers in the back and previous passengers on other flights. Very unprofessional. I would not recommend this airline to anyone expecting a decent experience. If you don't mind being treated like you are cattle being led to slaughter then this airline is for you. I wouldn't fly Frontier again no matter how low the fare is.","","","","","4.0","3.0","3.0","3.0","2.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Herzog","United States","2014-04-13","I fly all the time and try to fly Frontier if at all possible that is until tonight. I won't be flying them anymore. Flying Denver to Kansas City originally leaving at 7.15. After three gate changes our flight is delayed over 2 hours. Funny thing is there is a later Frontier flight flying to Kansas City and they are boarding now. Everyone is asking why Frontier wouldn't switch planes so earlier flight could leave first. We aren't only people affected either Frontier is moving everyone gate to gate and there are delays galore.","","","Economy","","3.0","3.0","4.0","3.0","3.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","G Lesmana","Indonesia","2015-01-21","We were 2 pax flying CGK-DPS 17 Jan 2015 and DPS-JKT 18 Jan 2015. First leg of the trip was smooth and flawless scheduled on time both for take off and landing had a big wide aircraft (for domestic trip 1.5h journey). No complaints at all. Return flight was almost flawless only minor issue we were delayed 20 mins for boarding (flight Bali to Jakarta runs almost every half hour delays on previous flight might cause continuos effect on the rest) and another an hour inside the aircraft because two passengers was never found in the airport so their baggage needed to be unloaded. Other than that everything went very well. I am GA frequent flyer and up to now am still very pleased with their service.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Paul Leschensky","United States","2014-04-07","I fly a lot for business and must check a bag for tools. My selected seats (non premium) were rejected at check in and random seats were assigned. I expected baggage fees for checked baggage but my briefcase was large enough to qualify as a carry on instead of a personal item. Sizing explanation was not available until the rate increased from $50 to $100. Random seat assignment always means middle seat assignment. My return flight was not as booked but this may be my travel agent. By the time all of the surprise fees were added I could have flown another carrier for less. They would be better named hidden fee or bait and switch airlines. Alaska Delta and United would be better choices for routes in the Northwest and West. I didn't eat or drink on the flight but n/a is not a review option so I chose no opinion. The flight crew was professional and genial the check in staff was bright and chipper but unhelpful.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","E Moss","Australia","2015-01-21","We arrived to Bali from Ireland without any problems and we were excited for our final flight to Brisbane. A half an hour before we were to board our 11.15 flight we were informed that it was cancelled and we would not be flying until 7 am. Told it was due to bad weather. Some passengers were offered a hotel however passengers in transit had to stay in the lounge. At 5.30 the next morning we made our way to our gate where we waited until 7.30 before being informed that our flight was again cancelled. Again transit passengers had to remain in the airport while other passengers were brought to a hotel. During this time we were asked for our passports so that they could be stamped but when they were returned we were informed that we weren't allowed to leave the airport. Eventually we were told we could go to a hotel to freshen up and we would be brought back to the airport at 5 o clock that evening. 5 came and we were informed that we were delayed an hour and would be picked up at 6. Once we arrived at the airport we were soon told that our flight was again cancelled and we were given lots of different excuses. Some people decided to board other flights to Brisbane via Melbourne and Sydney. We returned to the hotel in the hope of getting on a flight the next morning but as we expected it was cancelled again. At long last we eventually got a new boarding pass and awaited our flight. All passengers waiting for the flight were very unsatisfied with the service and the treatment we received some of us were delayed 52 hours and we did not even receive one simple apology.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Emmett","United States","2014-03-30","Flew PHX-DEN on 3/27 for $90 a person during spring break. Flight was on time boarding quick and organized except for the carry on bag size check which was very unorganized at boarding. Flight attendants gave out water for free and on a 1.5 hr flight food and drink purchases weren't needed. Checked bag was out before we even got to the baggage claim belt. All in all a very positive experience and highly recommend Frontier.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M McIntyre","United States","2014-03-30","I was penalized because I booked my flight through Orbitz. I had to pay for seats - $8 a piece so that I could sit with my kids. The airlines nickel and dimes you - you pay to carry on or to check a bag. I ended up paying $80 each direction to check 4 bags for my family. Then they give you no beverages for free on the flight - a 4hr flight and you have to pay $2 for a coffee or soda! Finally - their computer system could not let us check in online - because my husband and son share the same full name - one is Jr the other is III. I have never had a problem with this on any other airline. Frontier told me I should have booked their tickets separately.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Krafsur","United States","2014-03-30","Denver-Orlando and return: March 18-24 (FFT678/FFT681). If you know what you are getting into with this airline it's not half bad. I researched and knew Frontier charges for carry-ons if you don't meet the requirements or book a fare on their website so I made sure to bring a proper sized bag and got on no problem. I do the same thing when I fly Spirit. The customer service wasn't very good in Denver but once on the plane the flight attendants were very nice and helpful especially when my TV broke and the customer service in Orlando was noticeably better. The flight on the way out was delayed due to snow and wind but I can't fault Frontier. Overall an enjoyable experience and considering they have TV (yes they charge but so do most others) I did my research and they were nearly $200 cheaper than the nearest non-stop competitor I would certainly would continue flying them again.","","","Economy","","7.0","3.0","2.0","0.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Holmgren Tim","Germany","2015-01-14","CGK to PDG. I flew this route on 28th of December 2014. The check-in was smooth and nothing special to mention here. The plane on this route was a 738 with a two class configuration. Seats were comfortable and spacious. Food was quickly served after the fasten seatbelt signs had been switched off. As it was an early morning flight a continental breakfast was served. The taste was good as well as quality and quantity. Especially compared to the flights within Europe. IFE screen showing movies as well as music and TV shows available. The touch screen was a bit slow but overall very good entertainment for such a short flight. In general an excellent experience and I am looking forward to many more flights.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Bantios","Australia","2015-01-14","I have been well travelled around the globe on many airlines and I must say this was the best experience so far. Melbourne - Denpasar 5th January Business class. The crew were professional but very social also. The food was excellent. Lots of food and of very high standard. A good quality amenity kit was given out. Flight was slightly delayed (1.5 hours) and meal vouchers were given out at the airport. Airlines like Qantas should benchmark against Garuda. Only few negatives the AVOD didn't have much variety (Emirates still the best).","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Endres","United States","2014-03-29","Des Moines to Las Vegas March 24 2014 and return on March 27 2014. One of the legs was flight 782 on March 27th. They reel you in with a low fare and then nickel and dime you to death. As a business traveler I'll steer clear of this airline from this point forward.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Gilbert","Switzerland","2015-01-11","Garuda Indonesia was not my first choice to travel from Europe to Southeast Asia since it just started its LGW- CGK leg in September 2014 and I really did not know what to expect from this brand new routing. Fortunately everything turned out to be really great. LGW-AMS-CGK was a very long road to travel but the entertainment system that Garuda has made the journey bearable. The food was fine but the portion was a bit small for me. We landed in Jakarta about 45 minutes later than scheduled so that we missed our connecting flight to BKK. The ground staff in Jakarta took care everything for us and got us to the next available flight to BKK and even gave us vouchers for one of the airport lounges so that we could get freshened up before boarding. All in all the crew was brilliant and either on the ground or in the air the service was much better than I had expected. I travel at least once a year to Asia especially to Bali and I think Garuda Indonesia would be the best airline to go if I lived in London.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","William Yacker","United States","2014-03-28","Flight 667 March 7 2014 Cleveland to San Francisco. My 19 year old daughter booked a flight in early March and had two small carry on bags. When she checked in no one at Frontier mentioned anything about a charge for a second carry on. When she got to the gate they told her she needed to pay $100 for the second carry on. She offered to check-in the second small bag and was told ""no we have to charge you $100."" She ended up having to check the bag anyway but they still charged her $100.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","I Clark","United Kingdom","2015-01-11","When I set out to book our family holiday to Australia Garuda come up as the quickest most direct route. They were also very competitive on their pricing and having read some reviews I thought we had a great deal. Anyway I bought 4 tickets flying from Gatwick airport via Jakarta to Sydney with an initial stopover time in Jakarta of 1 and a half hours meaning our total flight time was going to be around 22 hours. Below are the bullet points of what happened since the time we booked our flight these are the ones I can add. I will definitely not be using Garuda again. Flight time changed 6 times. Actual outbound flight became Gatwick to Amsterdam (had to get off the plane and sit in gate for 1 and a half hours) Amsterdam to Jakarta (now a 10 hour stop over) Jakarta to Sydney. Total flight time increased by 10 hours. Inbound flight took the same form. Sydney to Jakarta Jakarta to Amsterdam Amsterdam to UK. 10 hour stopover in Jakarta and another hour and a half in Amsterdam. So added over 10 hours to the journey. Total time lost for both flights = 20+ hours. Most airlines let you check in 24 hours before –Garuda is 12 hours. Our flight was at 1.10pm on the Saturday so we had to check in at 1.10am (set the alarm). Logged in and they basically gave only 18 seats to choose from out of 150+ seats. What is the point? We ended up having to keep the seats they already had allocated to us as there weren't 4 other seats together so it was a complete waste of time getting up and checking in. On talking to others at the airport they couldn't even login at all! The return leg was better from a flight perspective as we knew what we were in for however we could not even check in online this time. There was no online check in facility available although they didn't say this on the website. We stayed up until 11.30pm to be told we couldn't check in online but had to do this at the airport. Got to the airport 3 hours before the flight and still had to wait over an hour in a check in line. Back to the dark ages of how travel used to be! To sum it up completely messed around with our booking poor check in and website no Garuda officials to be found anywhere in Jakarta. Serious lack of communication around the initial stopover and absolutely nothing regarding non delivery of cases.","","","Economy","","3.0","2.0","2.0","3.0","4.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Abshire John","United States","2014-03-27","I flew from Denver to San Diego on 8.59pm flight. We did not board until 9.20pm and started to taxi but returned to the gate due to the plane had a malfunction with one engine. We didn't taxi for another 20 minutes which all of this caused a serious delay! All of these events seemed to be a disorganization on Frontiers' behalf. After all of this confusion and frustration Frontier employees acted as if they did passengers a favor. No compensation was awarded i.e. beverages or anything. On top of this distraction I landed late causing my rental car reservation to be cancelled and had to barter with taxi drivers for transportation to my hotel. As far as I'm concerned this airline has the worst customer service bar none!","","","Economy","","2.0","4.0","4.0","2.0","5.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Margo Adjie","Australia","2015-01-11","MEL-CGK on 29 Dec. Have been flying this route on regular basis and as usual the standard of Garuda has always been excellent throughout. First time using online check-in system which also working conveniently although for some reason unable to generate and print the boarding pass. The only downside this time was the uncomfortable feeling boarding into a rather hot cabin because the air conditioning was turned off whilst aircraft was parked in tarmac.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Stearns","United States","2014-03-18","I have flown Frontier before and thought that for the price it was a good option. However I suppose it had been longer than I remember since I experienced Frontier. I was told that my carry on was too big (I have taken it on every flight for years including Frontier) and that I had to check it. Then I was told that whether I checked the bag or carried it on that I would be charged an extra fee! I specifically travel light to avoid fees and baggage mix ups. I actually drive an extra hour to get to an airport that includes Frontier so that I can get a good deal. Never again. I hate to say this as I am a working person myself and don't quickly complain about service but unfortunately the Frontier employees were plain rude. I can almost overlook this since I would be frustrated with all the angry customers if I had to deal with them too. Frontier doesn't seem to care about the passengers anymore.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Demitroff","United States","2014-03-17","March 3 2014 – Flight F9 395 ILG–DEN. March 5 2014 – Flight F9 396 DEN–ILG. Thank you Frontier for my recent ILG–DEN flight coincidently on the Alberta Clipper and Polar Bear tail ID. The New Castle (Wilmington DE) Airport was pretty much the only game in town during the March 3 snowstorm. Nearby Philadelphia Airport was all but closed. This was true for earlier snowstorms too. Our flight was delayed about an hour due to de-icing issues not the airline’s fault. This little airport has all the charm of a Soviet-era military installation but I’ll gladly forego shopping mall ambience for short lines free parking easy access and cheap flights. I carried-on so can't comment on baggage. Service was comparable to other low-cost domestic carriers. Return DEN-ILG was delayed about 20 minutes. Their Mediterranean Sky Snacks Box was purchased for $7 and it was ample tasty and good value for money.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G Kenrick","United States","2014-03-13","I used to be a big fan of Frontier but no more. Three of us travelled from DFW to SLC for spring break. Much to my surprise I was not allowed to take my carry-on bag onto the plane unless I paid $100. My other choice was to have them check it for $35 more than if I had checked it in initially. The gate personnel could not have been ruder. I will never look at Frontier again when booking a trip.","","","Economy","","","3.0","2.0","0.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","William Lay","Indonesia","2015-01-05","KOE-DPS and DPS-CGK GA443 and GA417 27 December and 29 December GA443 flight using Bombardier CRJ1000 the flight was on-time. The check in was smooth the staff was polite. Overall this is a very pleasant experience. GA417 using Boeing 777-300ER I could hardly fault Garuda at all. Near-impeccable service attentive and polite cabin crew decent food and comfortable seats. But GA417 flight was delayed from 17:55 to 19:40 and 19:40 to 20:40 I'm only disappointed with the long delay but Garuda had already told the delay one day before and the second change was told 2-3 hours before departure.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jesse Oey","Australia","2015-01-05","GA717 MEL-CGK 13 December 2014. Plane was PK-GPM (A332) and I was immediately impressed the moment I stepped on board. The always-friendly FAs truly went above and beyond in ensuring that the passengers settled into their seats comfortably and our hand-carried luggage are looked after properly. The flight left 20 minutes late due to traffic at MEL but arrived in CGK ahead of schedule. The in-flight food was delicious and IFE was excellent. Overall I enjoyed a superbly pleasant experience flying with GA as always - but as a newly-minted 5 Star Airline who would expect less?","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Davis","United States","2014-03-11","My husband lives in Chicago and I live in the Northeast. One of us flies every two weeks. We use Frontier on a regular basis and while I think they can improve on the carry on bag size checking process other than that we've both been more than impressed with the low fares and clean safe planes. The flight crew are funny and make the trip seem quick.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","William Lay","Singapore","2015-01-05","GA828 Jakarta to Singapore on 1 January 2015. The check in was smooth the staff polite the flight was on-time with the A330-200 was absolutely flawless flight with Garuda. I was impressed by their overall service quality that they had. My only criticisms were the entertainment system could have had more choice of music and films the A330-200 inflight entertainment were old only can select movies songs and games. Nevertheless these issues were minor and I would not hesitate to fly Garuda again.","","","Economy","","7.0","5.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","B Magee","United States","2014-03-10","This was my first and last flight with Frontier. We arrived at DIA with plenty enough time to drop off our bags and make it in time to the gate for departure. However when we tried to print our already completed boarding passes and drop off our bags the computer directed us to go directly to the gate. The only option we were given was to re-book a later flight at a cost of $100 per person (5). We were not treated properly and can only anticipate how we will be treated once we actually get on the next flight. I already do not like the cost to pick a seat and the cost to bring luggage and will try to stick with Southwest for future flights. Judging from the other posts it is clear Frontier has a serious PR problem and doesn't care about customer service.","","","Economy","","","2.0","1.0","2.0","2.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Wilmette Reid","United States","2014-03-04","2013 Christmas Vacation from Atlanta Georgia to Trenton New Jersey. I found a ticket within my budget and booking the ticket was easy. Boarding was done quickly and very organized. The stewardesses were kind and very helpful to passengers. The only difficulty I experienced was with the ticket checker upon boarding in Atlanta after I learned that my bag wasn't within standard regulations to be a carry on. This one young lady was very rude and short with me. She took no time at all to explain to me the steps that I needed to take to secure my bag from the gate. Her only reply was ""You're not getting on this plane."" I was quite taken back by her rudeness. However as quickly as she had insulted me another young lady at the desk came to my rescue and she was very helpful and polite. I was able to check my bag and board my flight without further incident. The plane was clean and the flight was quiet and friendly.","","","Economy","","10.0","5.0","4.0","0.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Al Goldring","Australia","2014-12-29","MEL to DPS on 18 Dec. This flight was without doubt the best I have ever been fortunate to take. Flight crew were excellent the food was exceptional and just the right portion size. New and well maintained aircraft. I'm a difficult one to please and have been spoilt on QF SQ BA and other carriers in First and Business Class but Garuda is now in a class of their own. Given the competition to DPS with Jetstar and Virgin Australia Garuda is so far ahead but is not that much more in terms of fare cost. I would not hesitate to recommend Garuda.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Alan Tang","Netherlands","2014-12-29","GA 88-89 (AMS-LGW-AMS sector). GA has relatively cheaper prices than its main competitors on this leg. The service was efficient for a short flight we were given a box of snacks (chocolate cake and another savoury snack plus a bottle of water). Check-in process was quite fast as no queue on Schiphol and LGW the baggage allowance is included on ticket price (30KG for Y class). Highly recommend GA.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Melissa West","United States","2014-02-27","My husband and I got to the airport to discover that the flight had been delayed 10 hours. There was only one person behind the desk to re-route an entire plane of people. We got in line and the line had barely moved in 2 hours. I called Frontier was told that the next time we could get out to our destination was 5 days from then. I then went to the American Airlines counter-they said if Frontier was willing to release the first half of our tickets they would be glad to honor them. I called Frontier and they refused. When I tried to reschedule the return date for 5 days later the agent said they would do that but we would have to pay 100$ each for a rebooking fee. Everyone in line had horror stories about Frontier.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Ivan Cintron","United States","2014-02-26","Orlando to Denver. First and last time I will fly with Frontier. Very rude and disrespectful flight attendants. They were the most unprofessional crew I have seen. They treated everybody like they were doing them a favor. They simply don't realize that customers pay their wages. It's just not worth it.","","","Economy","","","2.0","0.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Christian Dobbie","Australia","2014-12-22","PER-DPS-PER. We travelled with my parents in law and our two children in mid November to Bali for a two week holiday. We flew Garuda on both trips and we all really enjoyed it. The crew were very kind and catered to our every need. The food had a average taste but was very filling. Airport lounge at Denpasar and Perth were very luxurious. The entertainment aboard was extremely good especially traveling with children. Overall a very pleasing experience I would definitely fly with them again.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","B Schaugaard","United States","2014-02-20","This was my first and last experience with Frontier Airlines. I bought my ticket not directly from Frontier Airlines and found they treat these tickets as if you are an inferior customer. I paid to check in my luggage and not one word was mentioned about my carry on I proceeded to the gate and was told I had to pay $100 to get on with my carry on bag. I travel often and have never had to pay for a carry on. The gate agent had terrible customer service and when I finally made it on the plane everyone around me was also complaining about the horrible customer service.","","","Economy","","","0.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Troy Taylor","United States","2014-02-19","The first time I have used Frontier and it will be the last. Everything was fine until I was boarding and then they said that my ticket didn't say carry on.I had to walk to the check in desk which was about 20 feet away and tell them. This is when I was told that I needed to pay $100. After that shock and paying the money they then told me to carry my bag and go ahead and get on the plane. On my return flight I made sure that I told the check in attendant that I had a carry on and needed to have it on my ticket so I wouldn't have to pay 100 more dollars. She then said my bag was too big and would have to be checked. I have used this bag for many flights and never has it been to big for carry on. It is the standard size approved for airline carry on. Worst airline I have flown.","","","Economy","","","3.0","3.0","2.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jonathan Rodden","United Kingdom","2014-12-18","I flew from Jakarta to London on November 12th and returned on November 21st 2014 London to Jakarta. I found the First Class service to be excellent. All the way from check-in at Jakarta until arrival in London. Ground and on- board crews were without a doubt the best I have come across in the industry and I have flown many airlines in First Class and Grauda have got it right.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Liam Moulton","Indonesia","2014-12-18","GA88 from Jakarta to Amsterdam. I could hardly fault Garuda at all. Near-impeccable service attentive and polite cabin crew decent food and comfortable seats. My only criticisms were the entertainment system could have had more choice of music and films and it was annoying having to take a bus to the aircraft from the international terminal to the domestic terminal where the aircraft was parked. Nevertheless these issues were minor and I would not hesitate to fly Garuda again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","E Schrank","United States","2014-02-17","Our flight was cancelled due to the recent snow was told since we didn't buy our ticket from them we have no travel options to get rebooked. Now on my 3rd day of standby. Everyone I have dealt with has been rude and gives conflicting advice. We were offered another flight in a week or money back. Problem is this is a family vacation now with lost rental car lost ski condo etc. no offer to switch airlines or rebook as things settled out from storm. No offers to get others to give up their seats. Never seen anything like it.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Sutedjo Justinus","Australia","2014-12-18","30 Oct 14 GA727 Perth to Denpasar. On time. Attentive cabin crew. Good food. Good inflight entertainment. Love 16 Nov GA713 Sydney - Jakarta. GA878 Jakarta - Seoul. The invitation to use lounge while transiting in Jakarta to Seoul was very good customer service and really helped us to feel refreshed on a long journey. All staff from ground crew to cabin crew were very helpful and very customer oriented. The visa service at the originating airport and inflight customs service to Indonesia was a brilliant idea and cut a lot of time queuing which is tiring for the traveller.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ana Colta","Netherlands","2014-12-18","Amsterdam -Jakarta and back October 2014 Boeing 777. We decided to book the direct flight from Amsterdam and were pleased by the service food (with Garuda you'll definitely not starve and you get a menu for the choice) entertainment. Our seats were in the tail section and there was a free seat next to us which we could use for more comfortable sleep. Some passengers were a bit noisy we complained about the noise to the crew and the problem was politely solved. Surprisingly enough the menu on the way back was slightly poorer the food was served more than 2 hours after the dispatch - no idea why it could take that long. The breakfast was quite late too. The washroom cleanliness was also not ok on that flight which we didn't expect. So in general this is a good company to fly with but many factors depends on a crew team and can be still improved.","","","Economy","","8.0","4.0","3.0","4.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Kalvin","United States","2014-02-13","Flight 668 and 678 on Feb 4 2014. Tries to charge you for every little thing. Who ever heard of charging for carry-on baggage? As if it costs them anything for me to drag on my own suitcase hoist it up to the overhead compartment and then lug it back down! Why do they charge so I can pick my seats? $1.95 for a Coke? There was no airsick bag when I started feeling nauseous. Luckily the stewardess got a plastic bag to me on time but how many times does someone have to wait 5-10 minutes for a stewardess to show up and no one does? Finally they spend half the flight trying to get me to buy a frequent flyer credit card. I'd rather drive.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","E Buton","United States","2014-02-10","I wish I had read these before booking. We booked our flight through another site so had to pay for bags (the only way we knew about the flight was because of the other site you would think they would be glad for the business) travelled with children could not sit together ended up in middle seats throughout the plane. We arrived at our initial airport on time but the incoming flight was late so we got in late to Denver they let us off the plane to try to make it we ran to the gate to be told (with 10 other passengers) that they released the plane. We were four minutes late apparently that was the one flight that could not be late we were trying to make a reception that night in SLC so had few other options. Customer service was the worst I have experienced in 40+years several different people sat at the counters without acknowledging customers when they did talk to us they were extremely rude acted inconvenienced by customers. We've flown 4 airlines this year this was our first and last for Frontier. Awful not worth the cheap tickets we got nickel and dimed and treated unprofessionally.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Stephan Noel","Australia","2014-12-04","30 Oct 14 GA727 Perth to Denpasar. On time. Attentive cabin crew. Good food. Good inflight entertainment. Love the seats. We travel at least twice a year.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Joe Alicea","United States","2014-02-07","I caught a Frontier Airlines flight from San Francisco to Denver CO then from Denver to Cincinnati on Feb 5th 2014. The airfare is reasonable but I was surprised to learn that you cannot choose a seat in advance I was charged $50 for a carryon luggage plus another $25 for a ""preferred seat"". The agent at the gate later explained to me that I had a ""basic"" ticket which does not afford passengers with similar benefits than those who book their flights through Frontier AL website. Another surprise is they charge passengers to watch onboard Direct TV ($5.95) plus $1.95/standard beverage such as Pepsi products coffee etc.","","","Economy","","","3.0","4.0","1.0","1.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Saketh Rahm","United States","2014-02-05","Another awful experience by this the worst of US carriers. Flew IAH-DEN one way only good part was that the ticket was cheap and flight left on time. Previous flights all delayed by at least an hour. Crew were surly and rude and didn't want to be there. One attendant barked at passengers to not put bags in the overhead unless it was their row (never heard that before). Another yelled at me for keeping my Iphone on during taxiing which is allowed by every other airline now (TSA/FAA have change the rules). Worst part is they charge you for a can of soda ($2) and make a big deal about giving you the whole can!","","","","","1.0","3.0","1.0","1.0","2.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Stephan Noel","Australia","2014-12-04","9 Nov 14 GA0409 Denpasar to Jakarta. What a bad trip. Firstly plane was changed to airbus and it was full. Despite having linked bookings for 4 people Garuda tried to set us as far away from each other. Thanks to my partner who is a native Bahasa speaker went to service desk (after we found the original woman at check-in rude) and at least we were able to sit near other. Garuda even managed to separate an Indonesian husband and wife with their two small children rows apart and there were two upset and crying children until a wonderful Indonesian man gave swapped his seat and children were happy. When is Garuda going to enforce carry on baggage restrictions? Passengers brought excessive number of bags that were so overweight that they could not lift the bags into overhead lockers. Just as well they were some tall and strong Caucasians to stow luggage around the cabin. The people in front of us insisted on reclining seats to the maximum even when eating. End result our legs were trapped. Very uncomfortable flight. Food ok. Inflight entertainment was very good. Cabin crew tried their best on a full flight. Will not travel Garuda economy on internal flights again.","","","Economy","","2.0","2.0","3.0","3.0","5.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Stephan Noel","Australia","2014-12-04","16 Nov 14 GA 0410 Jakarta to Denpasar. To connect to an international business class flight with baggage checked through to Perth. Again with a previous domestic flight the four of us were given seat allocations scattered all over the cabin that is until after a long and tedious discussion with service desk. Boarding control was hopeless. No microphone and people jammed up the entrance to hear the announcements only in Bahasa. A large Indonesian party just walked though without boarding control which lead to delays until head counts finally reconciled passenger numbers. Our usual pet hate again. When is Garuda going to enforce carry on baggage restrictions? Passengers brought excessive number of bags that were so overweight that they could not lift the bags into overhead lockers. Just as well they were some tall and strong Caucasians to stow luggage around the cabin. We have learnt our lesson travelling economy class on internal flights in Indonesia with Garuda is not value for money other low fare airlines could not be worse.","","","Economy","","2.0","3.0","4.0","3.0","5.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Stephan Noel","Australia","2014-12-04","16 Nov 14 GA728 Denpasar to Perth. Arrived Denpasar from a connecting internal flight. Thank goodness luggage had been checked through to Perth. Airport is still disorganised due to massive building project. No longer a short walk to international terminal. Service desk was not attended. Finally walked outside to find a small courtesy bus for business class passengers (big enough for 4 people). No record of us but on production of tickets begrudgingly drove us to international terminal. The lounge is too small food ran out and the coffee machine required service. No toilets and women were forced to queue for a long time at the public toilets opposite to lounge. Finally we were seated in our very comfortable business class seats. But service was well below previous trips experienced on this flight number. The food was very poor in quality and content in fact we have had better food on previous Garuda economy flights.","","","Business Class","","5.0","5.0","3.0","2.0","5.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Brian McHugh","United States","2014-02-03","Flew Frontier for first and last time to Nashville-Phoenix. Connecting flight delayed 45 minutes due to mechanical problem with door. Return trip: Phoenix-Denver flight ok. Flight from Denver to Nashville took off and had to return to Denver (plane landing gear unable to retract). In both situations staff had very poor communication informing passengers of situation. Rudest flight attendants I have experienced. No compensation for inconvenience or lost time due to delays. Frontier is an economy airline I get it. They want to charge you for anything/everything they can. Baggage food and beverages.","","","Economy","","","2.0","1.0","2.0","0.0","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Dan Miller","United States","2014-01-29","Just did a round trip from Salt Lake to Orlando changing in Denver. We had pre chosen seats on Orbitz we arrived and had been separated for our flights what would posses a company to charge for a carry on I paid $20 for a checked bag and then was stiffed for $25 for a carry on. But here is the good part when boarding in Denver from Salt Lake the plane was late so we had to rush to the next and was treated horrible by the flight attendant saying we couldn't come on late and expect a place for our carry on (the one I paid $25 for). No complimentary snacks or beverages.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Kearon","Australia","2014-11-11","GA716. My wife was due to fly Jakarta-MEL on a Sunday in Mid October. She was advised that her flight was changed to go via Denpasar. We are not complaining about the terrible delays nor the lack of English announcements. What we are complaining about is the totally disgusting state of the toilets onboard before we left Jakarta. Whilst it was economy class there is no reason that the facilities cannot be clean.","","","Economy","","2.0","3.0","2.0","3.0","3.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Shannon Greene","United States","2014-01-28","I booked a flight on Frontier for my parents on Oribz.com. Their whole Frontier Airlines experience was a disaster. The Frontier employees told my parents that because they booked on through a third party that their seat assignments would not be honored. My senior citizen parents were crammed in the last row by the bathrooms and made to feel like it was their fault because of where they bought their tickets. They were not seated together. They were surprised to find out upon check in that carry on bags are not free even though the Frontier website chart says that ""Economy"" tickets are free. They came to learn that this is only if you book directly through Frontier. Very misleading. They had to pay $50 to take their carry on. The gate attendants were rude. My parents arrived early for their return flight and were made to feel stupid for getting there 2.5 hours early. The gate attendant told them to just sit there and ""someone will be around at some point"". So tricky baggage fees rude employees and being treated like you in trouble because you bought your ticket off Orbitz all equal one bad experience and the fact that our family will never fly Frontier again.","","","Economy","","2.0","1.0","1.0","3.0","3.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","H Veenendaal","United States","2014-01-23","My wife and daughter flew out the day after Christmas (2013) and arrived 2 hours prior to boarding as recommended. Much to our surprise the line to check baggage was extremely long compared to what the other airlines were experiencing. It was apparent that Frontier was under staffed behind the counters so by the time it was our turn to check in the gate was closed for our flight. They did not have an express check in so we were out of luck as this would have helped. Fortunately a relative gave us her miles for my wife and daughter to fly on Delta and after explaining to the Delta representative what had happened they were given priority check in and they were on a flight 3 hours later to their destination. After numerous phone calls with waits of up to 1 1/2 hours Frontier gave us vouchers for the fight that was missed. We have always had great experiences with Frontier over the years but apparently with all the reorganizations buyouts etc.. have lost the customer service they once had.","","","Economy","","","4.0","4.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Mahri","Australia","2014-11-11","GA717 MEL-CGK 27/09/14. My wife and I travelled with 2 grand children (4 and 2 years old) the children were not given any activity packs during flight and an adult meal was served to them the at the same time as all other passengers. GA316 CGK-SUB 04/10/14 we were charged airport tax for 4 PAX. Airport tax was included in the fare we paid apparently Garuda stopped adding the airport tax on their fare as of 01/10/2014. GA313 SUB-CGK 17/10/14. No announcement for the children to board the plane before other passengers we were assured by ground staff that an announcement would be made. Upon arrival we were squeezed onto a full bus children had to stand on the bus with all other PAX. GA716 CGK-MEL 22/10/14. Same deal - no activity packs and no special meals for children. I am not recommending Garuda if you travel with children.","","","Economy","","5.0","4.0","2.0","2.0","4.0","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","P Johnston","United States","2014-01-15","Traveled from Trenton NJ to Fort Myers week before Thanksgiving. It was one of the most pleasant flights I've had in a long time. They have a small terminal in Trenton not like dealing with Newark. Check-in staff were nice and security was quick. They have a tiny store in the small waiting area to buy snacks/drinks. Plane was about 30 minutes late but once it got there they had us boarded and doors closed in about 15 minutes. They boarded from the middle to front and middle to back - common sense! Flight crew very pleasant. I didn't like the idea you could only purchase drinks or snacks or TV with a credit or debit card no cash. The plane was very clean restrooms spotless flight quiet and comfortable. In Fort Myers I went to the first baggage claim to find my luggage already on the rack. I spent less than five minutes in Fort Myers airport! Return flight was on time and flight crew was also fun. Boarding was organized: first 4 rows then those who had carry-ons that would fit under the seat. I got on then and everyone with bags for overhead got on quickly with much less stress than the Continental flight I took in May. Return flight the same as the first quiet and on time. I had to pay $25 for my luggage each way but not for carry-on. For me this was a great value: $178 round trip and $50 total for baggage. From the comments above some encounter problems with Frontier but it seems to be mostly on connecting flights. I will definitely give Frontier another try as my experience this time was very good!","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","William Lay","Singapore","2014-11-06","SIN-CGK and CGK-KOE via SUB GA829/448 27 October. The check in was smooth the staff was polite - all flights except Jakarta to Surabaya were on time. Using B737-800NG with great seat comfort and adequate leg room. Aircraft was clean and tidy. Overall this is a very pleasant experience.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Suryanto Martinus Raharjo","Indonesia","2014-10-31","GA448 Surabaya-Kupang business class Oct 24 2014. Being the only passenger in J class I must say I was fully pampered during this flight the FAs were nice and very much care of whatever I needed. The service was the usual top notch business class service even in this domestic route and even beer was served which exceeded my thought because Garuda usually doesn't serve any alcoholic drinks in domestic sector. I got Sky Priority benefits to board the aircraft first and when arriving in Kupang there was one person who specially escorted me to arrival gate. A wonderful experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Karen Rust","United States","2014-01-14","Our flight was Kansas City to Denver with a connection in Denver to Las Vegas on Mon Jan 6th. Flight scheduled to leave at 6.30am. Flight delayed 4 hours supposedly for mechanical issues. They do not communicate to passengers or update on status. Many people were led to believe they will make connections and waited for info for 2-4 hours to be told they will not make their connecting flight. When we finally arrived in Denver we were told to go to Customer Service to reschedule our connecting flight and waited in excess of 4 hours just to get to the counter. Told that the next flight out would be the next day! Finally we got food vouchers we had been at Frontiers mercy for over 18 hours. After arriving at 3am at Las Vegas airport we had to get our luggage out of impound. From the time of booking to when we flew several changes were made that negatively impacted our trip. We were not notified that because we had an economy ticket purchased through a third-party vendor that our carry-on bag would be $100 per bag to take on the plane along with no food or beverages offered without a charge incurred. The recent addition of fees for everything but use of the bathroom has taken Frontier Airlines to the very bottom of the food chain. Our return flight was no better. We made it on the Las Vegas flight to Denver. When we got to Denver our flight was delayed. Our plane was to leave at 9.13pm. We got food and started back to the terminal and when we got there they wouldn't open the doors to let us on the plane. This was 9.10pm. We were told to go to Customer Service to be rescheduled for another flight. By the time we got down to the Customer Service desk the woman was very rude and said that she couldn't do anything without us paying an additional $100. I paid the money and got a stand-by for 10.12am and a confirmation for a 3pm flight. We spent the next 13 hours sitting at the boarding gate. No where to lay down but on the floor and again our luggage made its way home but we didn't. I will never fly Frontier again.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tia Traynor","United Kingdom","2014-10-31","Flew domestic Jakarta-Bali - flight was on time inflight meal was excellent and cabin crew were friendly and always smiling. Great overall experience.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Peri Harlan","United States","2014-01-10","Over winter break my family enjoyed a wonderful Skiing vacation in Colorado. My boyfriend and I had to leave the trip early. Because of this we paid a shuttle service to get us to the airport early on Sunday morning. When we got to the airport we saw the Frontier flight was delayed 2 hours. No text no call no email to warn us of this inconvenience. When we got to the gate I politely asked the lady what the problem was weather mechanical or just a delay at the other airport. She told me it was mechanical. With that I asked if we could be compensated for our time in the airport with food vouchers. She replied that the delay was not set in stone and therefore would not reward customers. The flight did not leave for another 3 hours and we were not compensated for any food during that time. I was extremely disappointed and plan to never fly Frontier again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","David Bird","Australia","2014-10-22","Great experience onboard flight 718 from Denpasar to Melbourne! The seats were very comfy for economy with plenty of leg room adjustable headrest and pillow and plush blanket. AVOD entertainment system was extensive with plenty of options for the 5.5 hr flight. Staff were professional providing pre take-off juice and amenity pack (socks eyeshades & ear plugs) which was perfect for the a overnight flight. A snack and full selection of beverages were offered shortly after take off and a full breakfast before arrival into Melbourne. Next time I fly to Bali I'll be sure to choose Garuda Indonesia.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","E Schild","United States","2014-01-09","I traveled Frontier to come home from Los Angeles. Frontier has a rule that their ticketing counters open 2 hours prior to departure. Arrived at the LAX ticket counter a little early and had to wait 45 minutes for an agent to check me in. However agents were very nice and got me checked in fine. I flew to Denver from LAX and had no complaints with flight attendants and pilots. My second flight was from Denver (depart at 5pm) to Cleveland. I went up to the agent at the gate to ask a question. He greets me with ""Yo."" I found that to be very unprofessional. We ended up departing at 7pm I have never boarded a plane so slowly. We landed in Cleveland around midnight. It must be a Frontier thing to be understaffed when unloading bags off the aircraft because that was the case. With all of this said I will never be flying Frontier Airlines ever again.","","","Economy","","1.0","4.0","2.0","0.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Santoso","Switzerland","2014-10-22","Flights from SRG-CGK-SYD vv all flights were on time and there was no problem with all the luggage. The flight from Jakarta to Sydney was using their brand new aircraft (A330) which was equipped with onboard Wifi. The seats were very comfortable and surprisingly they provide amenities (ear plugs eye shades shocks) for a 7 hours flight. My return flights was slightly delayed (15 minutes) however I arrived on time in Jakarta so I could still catch my flight back to Semarang. All entertainment was good plenty of choices. The food were tasty even though my flight from Sydney to Jakarta was running out of choices.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Mary Sacco","United States","2014-01-09","I flew from Orlando to Trenton NJ. Flight delayed twice but did take off finally. When the flight arrived in Trenton the pilot announced that the runway was too icy to land. We circled for 45 minutes more they tried to de ice the runway. No success! The pilot announced we would now land in Wilmington Delaware and a representative would meet us and provide hotel accommodations. They kept us on the runway for almost 90 minutes and we were told that they were making accommodations for everyone with hotels. Finally get into the airport and are told that they have no intention of providing of providing hotel accommodation. We sit for almost 90 minutes and are told they hired a bus to transport people. Too icy to land a plane but they felt is was fine to put people on a bus. Airport was closing and they were not offering any other options. Arrived back at Trenton 3.30 am. I will never fly this airline again and I don't care how cheap it is absolutely awful service.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Debi Burgess","United States","2014-01-09","Kansas City to Denver connection on Mon Jan 6th. Will never book Frontier again. Surprise fees at the gate. Our flight was delayed for 4 hours supposedly for mechanical issues. They do not communicate to passengers or update on status. Many people were led to believe they will make connections and waited for info for 2-4 hours to be told they will not make their connections. Passengers were in a line to schedule alternative flights to find 1 agent to assist them. Then told you will need to call their 800 number. No excuse for that kind of customer service.","","","Economy","","","4.0","1.0","0.0","2.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Alan Ward","United Kingdom","2014-10-20","I flew from London (LGW) to Jakarta (CGK) in Seat 6A and really enjoyed my flight. It was via Amsterdam and delays were involved but overall we weren't that late arriving here in Jakarta around midday. The aircraft was clean and all crew were professional and friendly and the meals were exceptionally good. I have an issue with Garuda in that seem unable to sell me a ticket for this flight but originating in Cardiff (CWL) so I could join the long haul sector in Amsterdam. It seems ridiculous that two SkyTeam members can't co-operate better. Even KLM Gold Elite Plus members are denied lounge access in Jakarta but not elsewhere in Indonesia on Garuda economy domestic flights.","","","Business Class","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","D Baker","Australia","2014-10-01","Just returned on Flt 89 / 716 Amsterdam-Melbourne with a one day layover in Jakarta. Their Business (Executive) Class product is now up with the very best available in our region and represents excellent value for money. Garuda's in-flight service and menu is very good and nothing is too much trouble. It was good dealing with a real live person at Garuda's Melbourne office who was most helpful. The new 777-300ER's are extremely comfortable with a good selection of IFE programs available. The A330-200 on the return Jakarta-Melb leg whilst not having fully flat beds was comfortable and again the ground and in-flight service was impressive. Our original flight to Amsterdam in August was likewise excellent. Their Amsterdam Business Lounge is combined with KLM providing a good range of food and beverages. The Jakarta lounge is well managed with constant replenishment of food and drinks although alcoholic beverages not available. Garuda 'ticked all the boxes.'","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","E Wyatt","United States","2014-01-08","I do not recommend this airline for people traveling between Chicago and Trenton. The primary reason: the lack of any semblance of a contingency plan in the event of weather related travel delays. Our Monday flight home to Chicago was cancelled due to weather (not the airlines fault) however the next available flight was Thursday (3 days later). The announcement was made by an attendant yelling it through the terminal and passengers had to quickly get in line in the hope they would get on the flight. The attitude of the attendants was apathetic and no efforts were made to help customers rebook a different flight. Certainly no notion of adding an additional flight to help customers reach their final destination. There was minimal assistance helping people find transportation from the airport find lodging for the evening and it felt like we were being pushed out the door as everyone was scrambling to change their plans and find a way home. General complaints include: understaffed baggage drop-offs confusing and useless signage extremely slow kiosks. There is a general apathy towards customer service - individual front line employees are generally nice and helpful but there is an evident lack of organization and customer concern. The airfare is cheap but you get what you pay for.","","","Economy","","","1.0","2.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Nico Bergsma","Netherlands","2014-09-28","Flight GA 208 Jakarta to Jogjakarta on the 14th August 2014 and flight GA 317 on the 23rd August from Surabaya to Jakarta. Both flights economy. I was impressed with the service on board both flights. Friendly and service minded cabin attendants. Aircraft was clean and tidy.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G Miller","United States","2014-01-07","Was booked on a flight from Tampa - Trenton on 1/3/14. Flight was cancelled about 4 hours prior to departure and I was left stranded without any options. Frontier stated they could not fly me out for another 4 days and refused to put me on another carrier or on their next departing flights stating ""they are already full and you don't have a guaranteed seat"". This is totally unacceptable. I had to spend hours on the phone with other airlines and incur excessive charges to take a last minute flight and change my car return time. Would not recommend this airline if it was the only airline.","","","Economy","","","2.0","2.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M Andreas","Switzerland","2014-09-28","LOP-CGK August 2014 737-800NG. Although it was much more expensive than the competition it was worth the additional money. The economy class seats are superior to all European business class seats I've seen so far there is a lot of leg space and even an inflight entertainment system for such a short flight. The staff were very friendly and helpful and the aircraft clean for the most part. The food had an average taste but it was filling.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","3.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Erland","United States","2014-01-06","We drove 5 hours out of our way to receive what we thought was a discounted ticket for four traveling to Mexico. $180 later for baggage fees and we should have just booked Delta or United for about the same price. It is a ""hidden"" fee and is not ethical. They specifically ensure that your not aware of the policy. I fly a lot for business and its standard to pay for bags exceeding 40-50 lbs and can also be policy to pay for checked bags (domestic) but I have never heard of having to pay for carry-on baggage that meets their size and weight criteria. If they would have been upfront about it we wouldn't have went through the trouble of ensuring that we were brining four small bags that met their height width length and weight requirements and would have just had two bags and saved ourselves half the cost. Even worse this is on an international flight. I could truthfully not care less about drinks and snacks but a 5 hour flight and they want you to pay for a cup of coffee? I feel as if they should be paying me for the 3 hour delay on each side of my flight that was caused by their incompetence if they are going to nickel and dime their ""customers"" for every last item. Watch out next time you get on a Frontier flight they will probably have a visa machine to gain access to the bathrooms.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephanie Long","United States","2014-01-02","My husband and I are just returning from vacation and are waiting to board our final flight of our journey home to Denver. We arrived at the Frontier ticket counter this morning to find that we could not carry on our bags for free as we had on the way out - today it would cost either $25 to check each bag or $50 to carry them on. This was a sneaky tactic by frontier - very clever to gouge the budget traveler when they believe they have accounted for all costs at the end of their trip. Of course our hands were tied and we had no logical choice but to pay! Wow. My resolution in 2014: no more flights with Frontier.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Heather McIntosh","Australia","2014-09-19","My partner and I flew to Bali recently we have flown with Garuda many times and we travel to Bali every couple of years now. The service is excellent both in economy and Business class. The service is great and the staff are always very helpful. This allows us to have an enjoyable trip my partner is 6 ft 2 in height and he had an comfortable flight. I recommend Garuda.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Colin Sutherland","Singapore","2014-09-19","GA828 - announced 5 mins before departure time that flight was delayed 3 hours. No explanation and delay provided no options other than to wait around. Customer service representatives were only speaking Bahasa so left everyone else in the dark. Not pleased.","","","Business Class","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Edith Wilkins","United States","2013-12-30","I think Frontier should remove their inclusion on the cheap-fare sites because when you get to the airport you are told that because you bought your ticket on one of these sites you have to pay $55 for your carry-on etc. The departure and return flights were changed and I had to stay five days longer than planned. Also the people using these sites were put in the very back where the seats don't recline. This would all be fine except by the time Frontier gets done with you you might as well have paid regular fare. Every airline I have ever used cheap fare or not will email when the departure time has been changed even by only 5 min. You rescheduled your departure time for 25 min. earlier without letting me know. I was lucky to get to airport in time. I will never fly Frontier again.","","","Economy","","","2.0","3.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","William Lay","Indonesia","2014-09-17","SUB-KOE GA448/449 4 Sep-/13 Sep. The check in was smooth the staff was polite both flights were on-time. Using Boeing 737-800NG with great seat comfort and adequate leg room. Overall this is a very pleasant experience.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G Tamilla","United States","2013-12-29","We fly Frontier only because it is the only airline that provides direct flights to Madison WI. I would like to admonish everyone not to leave the check-in desk without checking if you received all tickets that you purchased. We wasted 40 minutes with 3 kids under three at the check-in desk checking in our bags. At first the agent was too lazy to carry several credit card transactions for checked in luggage and was saying that she would check in two bags under one passenger's name and another bag under another passenger's name (we had 3 tickets) - we ended up paying $5.00 more which is not a big deal but the agent's attitude was far from professional. After that ordeal we have to return to the check in desk two times as the agent printed only one boarding pass at a time without checking that there three tickets under the same reservation and that happened two times! In addition the crew was out of soap and coffee and by mistake took our bag thinking that it belongs to the crew member. We were happy that it was only a 1.5 hr flight. In general the service was not so bad but little customer service issues ruined the pleasure of having a nice flight.","","","Economy","","3.0","2.0","3.0","2.0","0.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Hudson","United States","2013-12-29","I'm a Summit member with Frontier and have been for approx 10 years. In short I booked 4 'Classic Plus' seats for myself and family in October and was told that I could not select seats at that time. So exactly 24 hours prior to the flight tried to check in and received 4 seats (none of the 'Classic Plus' variety scattered throughout the plane). These are all middle seats too. I suggest no-one fly Frontier unless you have time to waste (flights are always delayed) travel alone (can't get seats together) and have no baggage (carry on or otherwise). If you are sane and can do the math by the time you book their ""Ultra Low Cost Carrier' fare add in baggage ($50.00 at min) and carry-on ($25.00 at min) you've just paid the same price as United Delta etc. and get to buy your own water.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Greg Yench","Australia","2014-09-17","We have flown numerous times with Garuda and have always been very satisfied however this last flight was not up to the usual standard. Flight GA727 Perth to Bali wife and I jammed into a row of three seats with no leg room I had the window seat wife in middle seat and a tall passenger in the aisle seat. My knees where hard up against the rear of the seat in front major effort to get out of seat to visit toilet. People in front had seats in recline position the whole way even during meal. Flight home GA728 tried to book exit row seats due to fare paid it would cost another $US247 plus $US20 to get seat - once in flight seats were empty but not offered to any person. Flight left an hour late staff although efficient seemed disinterested. On the bright side meals were good but coffee absolutely disgusting. Check-in was good at both ends but the airline checks size and weight of cabin luggage. Great landings at Denpasar and Perth.","","","Economy","","4.0","2.0","2.0","4.0","4.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Ravenscroft","Australia","2014-09-06","We flew SYD-DPS-SYD one leg a full cabin the other reasonably full. We knew the aircraft was not new but it was spotless and as new. The crew were engaging attentive and professional - someone always in the cabin. Food and beverage was outstanding and the seats let you have a sound sleep on the overnight return leg. GA certainly deserve their 4 star rating but compared with this standard of quality service some other 4 star airlines pale in comparison and should probably be re-rated.","","","Business Class","","5.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Juraj Kovac","Czech Republic","2014-09-06","SIN-DPS and DPS-LOP within one week. Garuda is generally well-organized and quite generous in terms of economy product. The fare was comparable to some of the LCCs yet there's seat selection (even bulkhead seats without extra charges) there's onboard food (even on the 30min DPS-LOP leg) there's a 32kg baggage allowance and both aircraft were new 737-800s with Boeing Sky Interior and PTVs. Singapore T3 departure was seamless with colored stickers indicating boarding order and the flight was smooth including two hot meal choices. Domestic departure from Denpasar was a nightmare though this is mainly the airport's fault and Garuda still made sure to put its customers first. All in all a pleasant experience for both mid-haul and short island hops.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Richard McKellar","Australia","2013-12-25","I read other messages on this board and arrived at Denver Airport fearing the worst. At it happened my experience was entirely opposite. My wife and I fly had booked on Frontier understanding that like other low cost airlines (e.g. Air NZ) you get what you pay for. We had never flown Frontier before. We are Americans but have lived overseas (mostly Australia) for several decades and have been consistently amazed when flying in the USA at the huge suitcases that are show-horned into overhead luggage areas supposedly as carry on. Carry on for us elsewhere is an enforced max 7kg (15 lb) and much smaller in size than the Frontier allowance though admittedly at no cost. We had prompt service from a polite and friendly service team who went out of their way to find for us a luggage option that minimised cost and maximised our enjoyment.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Carter","United States","2013-12-21","On October 24 2013 my sister and I began a long-awaited vacation with flights from SLC to Denver and one from Denver to Fort Lauderdale. SLC to Denver leg of the journey went without a hitch. We were not questioned about our carry-on bags or our purses. When we went to board our flight in Denver we were rudely told we could not take our carry-on bags because they were too large and would have to pay an exorbitant charge for it ($100). The Customer Service person told us to go to a kiosk several gates away and pay for our bag knowing full well that if we did so we would miss our flight. We were forced to pay the charge of $100 per bag. I observed at least 15 people on the flight that had bags two and three times larger than the size of my bag. We were then put into seats that had the least amount of leg room that I have come across. When we finally got to Fort Lauderdale out of curiosity I tried the pre-formed compartments that several airlines had in front of their check in gates. My bag fit easily into each of them with room to spare. At least we were finally able to go on our vacation no thanks to Frontier. On November 4 the trouble started again. When we checked in at Fort Lauderdale we were told that the flight was delayed by one hour because of mechanical problems. That delay would mean that we would miss our connecting flight from Denver to Salt Lake. They said they would get us on a partner airline. A gate agent had put us on an American Airlines afternoon flight. When we tried to check in at American Airlines we were told that the gate agent had not called and confirmed us. Fortunately for us American was kind enough to work with us and find us a late flight to Dallas that then connected on to Salt Lake.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","G McCullough","Australia","2014-09-01","Flew Business Class Melbourne to Denpasar and returned 2 weeks later (flights GA719 and GA718). Was accompanied by my wife (we are in our sixties) adult daughter and her 2 year old son. Flight out was good - ground staff flight crew food entertainment were excellent. Flight back was the exact opposite - 1) spent too long waiting for a delayed flight in the very poor Garuda Business lounge in Denpasar airport. Massively overcrowded and poor facilities. 2) Gate was changed without notice from one close to where we were to Gate 9 at the other end of the airport. Wasn't even announced in the Bus Lounge. 3) after significant hassle with a pram and a 2 year old we eventually reached the Gate to find boarding had commenced (again no announcement). 4) at the Business lane gave the attendant our documentation. He did process that quickly but immediately let other passengers through (both Business and Economy). We were trying to get the stroller checked into the hold pacify a crying toddler at 11.30 at night and get our hand luggage together. People were allowed to almost trample us! Has to very loudly object in order to get some understanding and a bit of consideration. 5) Flight staff were poor did not circulate for drinks meals were poor. 6) on the overnight flight despite valiant attempts none of us managed to get the seat into a comfortable sleeping position. Never again.","","","Business Class","","4.0","2.0","2.0","2.0","3.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","E Todd","United States","2013-12-20","Flight 403 from Denver to LAX on 12/18/2013. I am a Denver native and resident and the decline in the quality of this airline is sad to me. It was never a top tier airline in quality but the recent addition of fees for everything but use of the bathroom has taken it to the very bottom. Want to select your own seat? $8. Stretch seating? $20. Carry-on bag? $25 each way. Seltzer water? $3. Oh and today you have to stand in a new separate line where they force you to stuff said $25 carry-on into a sizing box. If you don't they won't allow you to board the plane. The staff is inflexible probably because of the new corporate rules. Two round trip flights in the last month they are my last ever on Frontier.","","","Economy","","2.0","1.0","2.0","0.0","5.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Azam Aslanov","Indonesia","2014-08-26","GA88 17 August 2014. CGK-AMS. Airplane seat food service entertainment the best. VIP lounge in Amsterdam excellent met me with private car near arrival went to special VIP lounge checked in for my next flight there. Only bad moment - when you pay 7000 USD for flight have free transportation to airport 2 butlers to meet and greet you separate lounge and immigration service and finally you have to pay 20 USD airport tax in cash only and if you don't have it you have to find ATM to get this small money. Why can they not include it in the price the ticket or at least inform before flight.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Chaney","United States","2013-12-17","I bought a classic plus ticket so that I wouldn't have to pay at check in. However if you check in online you still must wait in line (this was in Seattle and OKC) because there is no curbside drop off. You are better off using the kiosk to check in at the airport because you will receive priority for baggage check. They are severely understaffed and use outdated computers and communication systems so everything is super slow for check in. At OKC two of the 3 kiosks weren't working. Of the 4 flight attendant crews that I experienced on this trip one crew was awful and one crew was great. it had been a while since I had flown on Frontier and I'm with other reviewers when I say never again. Unbelievable.","","","","","3.0","3.0","3.0","3.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Fransiskus Sena","Germany","2014-08-11","GA 571 July 30 2014. I flew from BPN-CGK and it was two hour flight. I was going straight from Jakarta to Hamburg with Emirates. The service that I am not happy with is their baggage allowance and seat comfort. The allowance that I got was 20k while my Emirates flight I got 30k. Garuda Indonesia is supposed to be the flight that people use who are going on a connecting flight to abroad through Jakarta. If they give us only 20k I don't see any difference of Garuda Indonesia and other low-cost domestic flight e.g. Lion Air. The seat was hard and you cannot sleep throughout the flight unless you want your tailbone to hurt for the nest several days.","","","Economy","","3.0","1.0","2.0","2.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Thomas Borhart","United States","2013-12-14","I've flown Frontier 3 times in the last year. Each experience worse than the prior. They now charge $50 for a carry on bag $25 for a checked bag. Tha last time my seat was taken by another passenger and the flight attendant made me sit between two larger passengers. Never again.","","","Economy","","2.0","1.0","2.0","0.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","W A Oosenbrug","Netherlands","2014-08-06","8 June 2014. I flew Garuda 89 B777-300 ER Amsterdam - Jakarta. It was excellent. FA foods and entertainment top quality.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","W A Oosenbrug","Netherlands","2014-08-06","9 June 2014 I flew to my hometown Padang in business class. It was 30 minutes late from 11.25 to 12.05. I was really disappointed and the rest of the flight was just ok.","","","Business Class","","3.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Hugh Church","United States","2013-12-13","My family and I got to the airport at 5.05 because we dropped our rental at around and 4.40 got the documentation for that one. Now earlier in the day we were notified via email that our 5.45 had been changed to 5.55. Upon trying to check a car seat and a bag which we per paid for at the same time we checked in online more than 3 hours before we were told that could not happen because the time had been changed back to 5.45. I know about the 45 minute cut off time some airports have but it was still showing a departure time of 5.55pm on the departure board and the best part is it didn't even leave until after 6.10. I was given the option to pay 50 dollars more per person for a flight leaving the next day but the wife and I had to work the next day. I basically had to pay $370 to get home. I will pay more to never fly them again.","","","Economy","","2.0","0.0","2.0","0.0","0.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Chomowicz","United States","2013-12-10","Very unlikely I will use Frontier again. Three of us flew from NYC to Portland OR on Dec 2 2013. I bought the tickets through a 3rd party so I had no idea they charged for both checked and carry on bags. Frontier is the only airline that charges for carry on bags. I believe these are hidden costs that they're passing on to consumers and that this practice is unlawful. Aren't the airlines required to disclose all costs? Also their system of charges is complex as is the various ""classes"" of customers. I am so annoyed at having to pay an additional $110 for the bags.","","","Economy","","","4.0","3.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Farel Silalahi","Indonesia","2014-08-06","Flew on 26th July from Jakarta to Haneda and back to Jakarta on 4th Aug. Flight was delayed for 2 hours from Jakarta due to operational issues and change of plane. Arrived in Tokyo the early in the morning at 1 am. Plane was old and entertainment not up to date. Flight back to Jakarta had to stand in line for almost 1.5 hours as the check-in process was very slow and only 4 Economy counter were opened. Plane was also old.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","V Sitaraman","India","2014-08-06","Jakarta - Singapore by GA830 on 19 July 14 in economy. Check in took 20 minutes because only one counter out of 3 was manned initially probably due to shift change. New crew came in after 15 minutes and check in was fast thereafter. Flight was on time. Immaculate A-330 aircraft with great seat comfort and adequate leg room. I am a GA frequent flier on domestic routes and was flying an international route after 5 or 6 years. Quick but attentive service on this short route. I had requested Asian vegetarian food and was pleasantly surprised to be served good Indian food that would have done any Indian carrier proud. Overall a very pleasant experience.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Mirella Bohan","Australia","2014-08-06","We are just finishing a 5 week trip from Sydney to London. While the aircraft flight and on board crew were all fine and the standard comparable to Etihad and Emirates we were extremely disappointed and inconvenienced by Garuda's decision to stop flying direct to London three months after we booked. Garuda would not offer any compensation or upgrade and changed our outward journey to a day later. This was not possible as we had already booked all our U.K. accommodation and so it would have thrown out our whole itinerary. To keep the same dates as per our original booking Garuda sub-contracted part of our journey with Singapore Airlines outward and Etihad homeward which meant in each case two transfers each way. Highly unsatisfactory resulting in hours of waiting around at airports. I will definitely avoid flying with Garuda in the future.","","","Economy","","2.0","3.0","5.0","3.0","5.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Debra Valverde","United States","2013-12-09","First of all I looked online and they said first baggage was free. Got there had to pay $25. The flight had to make an emergency landing (I understand things happen). Got a hotel voucher to stay the night and the desk clerk said this happens all the time! Never again. It is taking 22 hrs and 3 flights to get from Houston to Albuquerque!","","","Economy","","","3.0","3.0","0.0","0.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Micheal Townsel","United States","2013-12-09","I will never use this airline again. I had no idea that they charge passengers for carry on bags if you use a third party vendor to book your flight. That is not a deal. We observed numerous travelers being advised of this policy at the time of boarding. Also they charge $2 for a small cup of water. Don't use this airline.","","","Economy","","","2.0","1.0","1.0","3.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Simon","United States","2013-12-06","I discovered that they have upped their price for checked baggage and now charge $1.99 for inflight sodas. I then missed my connecting flight due to an error on the counter attendant's part and was charged an additional $50 to change to the next flight. When I calmly explained the situation I was told that I was the only person to miss the flight. She rudely dismissed my further request for a supervisor and demanded payment unless I was ""no longer interested in reaching my final destination."" My traveling is not yet over and I have already encountered further issues with this airline just in one day. I shudder to think what my return trip will be like. Throughout this ordeal I have encountered the same attitude with each Frontier representative. The customer service is absolutely atrocious the employees do not seem to care and I have found that Frontier does not uphold the typical customer service mantra that ""The Customer is Always Right.""","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","P Naina","United States","2013-12-05","We flew Frontier for the first time and it was definitely our last time. I've never heard of an airline that charges for carry on $50 a piece soft drinks $1.99 TV $5.99 and to top it all multiple delays. Customer Service was horrible. One of the check-in agents drove a lady into tears. It was horrible to watch. We also had problems getting seat assigned together but thank you to passengers who were kind enough to switch. Please beware If you book through a third party you will pay for your carry on.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tony Hall","Australia","2014-08-03","Jakarta-Bali business. A 737 which was adequate for the length of flight. Service by the FAs was of a high standard but no alcohol was served which is marked contrast to Garuda's international sectors.","","","Business Class","","7.0","4.0","5.0","3.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G Lubecki","United States","2013-12-04","I was traveling with my wife and booked two tickets together. When we tried to check in (exactly 24 hours before the flight) we couldn't select seats and the seats that Frontier assigned to us weren't together - we were sitting in different sections of the airplane not even anywhere close to each other. At the airport we were told that because we don't have ""status"" we couldn't select seats and they had no obligation to let us sit together. When we protested the Frontier rep told us we should be happy that we have a confirmed seat at all. Apparently Frontier has a new policy to specifically not let passengers who travel together sit together so they can split them up and stick them in middle seats. This lets them charge extra for aisle and window seats or just entirely reserve them for their ""elite"" passengers. Do not fly Frontier. They don't notify you when you buy your ticket that your party will not sit together. On top of that they nickel-and-dime passengers at every step. You want to choose a seat? You have to pay. You want a soft drink during the flight? That will be $1.99. Want to use the TV screen? $3.99. Oh and if you buy a ticket via another website (instead of Frontier's website) they will charge you $100 for your carry-on bag. I think the next logical step for Frontier is to start charging for using the lavatory for reclining your seat and for using the reading light.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tony Hall","Australia","2014-08-03","Bali-Jakarta business. A brand new 777 for a short flight of under 2 hours. Cabin crew were very attentive and helpful and even repaired a button that I caught on the table latch. The meal was nothing special and there was no wine on board only beer.","","","Business Class","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tony Hall","Australia","2014-08-03","Brisbane-Bali return business. The problem with this service is that a 737 is too small for a 5-6 hour flight. The seats have good pitch for the size of aircraft but they are very old style. The business cabin was only half full on the way out but full on the ways back. The FAs were very pleasant and really did their best but the equipment was not really up to the job. Only one full meal was served and on the return overnight it turned out to be breakfast. There was no warning of this as the standard pattern for air travel is usually a meal one hour after take off and I had expected dinner. We left at 23.30 were given one small corn tartlet (nothing else) at 00.30 and breakfast at 03.15. The wines with the corn tartlet were however excellent!","","","Business Class","","6.0","3.0","4.0","3.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tony Hall","Australia","2014-08-03","Garuda Jakarta-AMS return business. A brand new 777 with full flat bed seats. Service by the FAs and the food and wines were all of a very high standard. Flights were boarded early and left on time although we were 30 mins late arriving on the way back. However the big problem in Garuda's new 777 configuration is the there are not enough toilets for the number of seats in business class and for the overnight sectors you can get queues as in economy.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","P Davis","United States","2013-12-03","SAN-DEN. Online booking was horrible - Select outbound flight select return flight change return flight. Frontier then changes your outbound flight to the first one available (the wrong one). Call to change with 48 minute hold time. Called the next day to change (only 28 minutes wait!) Charge to change the flight $150/person. So for the cost of a round trip flight my wife and I were charged to select the correct flight that Frontier erroneously picked for us. Pros: None. Cons: customer service has excessive hold times. Cost to change a flight not commensurate with the cost of the flight/available flights. Frontier refused to admit their website was faulty. Do not fly Frontier. Unless you like ""saving"" $50/flight and then giving it back for checked bags carry- on bag and a drink of water. Same business model as Spirit - cheap flight but not worth it at all.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Suryanto Martinus Raharjo","Indonesia","2014-08-03","GA321 SUB-CGK on July 26. What a great chance to have B747-400 on this short one and a half hour hop. FA service is attentive and professional as usual with Garuda the food offered contained only a snack box and no PTV but still manageable on this short trip. Seat pitch is wider than their A333's and load factor seemed very good in Y class. No wonder Garuda deploys this jumbo jet for this leg.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Cotton","United States","2013-11-28","This is the first time I've flown Frontier and it will be the last. Want something to drink? $2. They will give you one glass of water for free. Want something to eat? $6. Want to bring a carry-on? $25. Want enough legroom to fit your legs between your seat and the seat in front of you? That will be $5 $15 $25 or $50. Want to watch TV? $6. Want to check in online? Good luck - said I had to check in at the airport. I even went to the airport to check in and at 8.05 the attendant said ""sorry closed at 8pm come back tomorrow.""","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Campbell","United States","2013-11-19","I booked through 3rd party which prohibits you from choosing a seat at all and no confirmation until 24 hours before. Used the mobile application to check in terrible application to say the least and no paperless option like United. First time I've ever had to pay for a carry on and normally fly United or Southwest. Got to the gate and they made everyone put their bags through a pre-check to make sure bags were the right size. What a hassle for those who travel all the time. Frontier used to be a good airline but they're just making it difficult for customers to travel with them. This is the last time I will ever fly with this airline.","","","Economy","","","0.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Hanegan","United States","2013-11-13","I was a loyal Frontier Airlines customer for forty years. Not any more. I will not fly Frontier again if I can avoid it. Just as others have posted here the customer service is terrible they will charge you outrageous fees wherever they can and the flights are not on time. Avoid this airline if you can. I fly other airlines quite frequently for business. American United Delta Southwest and US Airways all do a much better job.","","","Economy","","2.0","3.0","2.0","1.0","0.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Szepetiuk Stefan","Germany","2014-07-31","I flew the newest Garuda 777-300ER in Business from Amsterdam to Jakarta. Long flight (>13hours) but even better as a stopover via the Emirates or Singapore. The newest Garuda business seat is largely comparable (the same seat by 95%) with Etihad and Air Berlin business seats. However Garuda inflight entertainment is much better (incl. on-air broadcasting which gives me the possibility to follow world cup games live during the flight). The seat in general is very comfortable and equipped with all state of the art amenities but too short for people >180cm for a comfortable sleep (But it is a matter of opinion). Service was friendly and the food quite good (three choices Indonesian European and Japanese style). All in all a very good performance of Garuda Indonesia with a very competitive product on the new 777-300ER.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Suryanto Martinus Raharjo","Indonesia","2014-07-31","GA606 domestic flight Jakarta-Manado July 26. Overall a very pleasant flight with good cabin condition great crews on-board from flight attendants who did the service so well to the pilot who was being informative around the flight. Sufficient inflight entertainment and AVOD for close to 3 hour flight. Only one flaw in my special meal request where Garuda failed to give that meal despite of me having called the contact center one week prior and obtained their confirmation so I had to have the regular meal they offered. In conclusion this flight is still a good one and Garuda will still be my option to fly.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","John Graham","United States","2013-11-10","I live in Colorado and have used them for years. They were a great airline until they were bought by Republic a while back. The latest purchase by the owner of Spirit Airlines has gutted the airline I liked so much. Just spent 10 minutes waiting in line to measure my carry on bag. This is my 4th flight with them this year. In the future I will use United Southwest or Delta.","","","Economy","","2.0","2.0","3.0","0.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Livingston","United States","2013-11-07","This airline not only charges for checked baggage but also your carry on. If you pay for it prior to going to the gate its $50 a bag and $100 at the gate. I fly 75 flights a year on various airlines this is the first flight I have flown on frontier and will be the last myself or any other employee in my company will fly on Frontier Airlines. I knew their business practice was to underpay their employees which will lead to terrible customer service so I should have been surprised that they would nickle and dime their customers. Avoid.","","","Economy","","","3.0","2.0","3.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Ruth Miller","United States","2013-11-06","My flights were excellent however on the Denver to KC flight I was charged $50 for my carry-on bag. This was surprising since I had already paid $25 in Kansas before leaving. In Palm Desert I was not charged at all. It was a little confusing.","","","Economy","","5.0","5.0","5.0","0.0","0.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Lefevre Olivier","France","2014-07-29","GA089 Amsterdam - Jakarta. This non stop service is what you could expect: staff efficient discrete and attentive to details. The seat (business and first) is extremely top quality. The amenities are excellent. The short transit in AMS is much more convenient.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","D Frey","Australia","2014-07-29","Waiting to fly from Denpasar to Melbourne travelling business class. Temporary lounge at airport. Not enough seats for passengers. No toilets and had to queue at ladies toilets where there were only 5 toilets for thousands of passengers all leaving around the same time of night. Toilets were dirty no toilet paper no hand towels with overflowing bins. Not impressed at all and not sure any of the staff understood English.","","","Business Class","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Flint","United States","2013-11-04","I purchased a Frontier ticket from Minneapolis to San Francisco through Orbitz. Frontier changed my departure light from a 10.45am to 6am flight leaving me with a 5 hour layover and necessitated getting up early and driving myself to the airport (paying for parking). Frontier repeatedly admitted they did not inform me of this significant change in flights. I discovered the change during check-in the night before and called Orbitz. Orbitz tried to rebook me but said Frontier refused to adjust my flights. I then paid $25 to carry on my own bag and they demanded I check it instead. When I asked for a plastic bag to put some things in they laughed refused and told me ""that's why you have hands."" On arrival in Denver I found there was another Frontier flight leaving for SFO in 45 min. I was told there were plenty of open seats and was sent to customer service to change the ticket. The agent again admitted they changed my flight without informing me but demanded I pay $125 to change the ticket. She stated they will only help customers who buy directly through their website. I called Frontier and all they could offer me was to mail a copy of my itinerary to my home (not helpful). I have never encountered such a rude unhelpful company and will never fly Frontier again. Avoid!","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Fitriansyah Yudha","Indonesia","2014-07-29","CGK-PLM with Boeing 737-800 in economy class. Good on time performance cheap ticket prices and friendly cabin staff. I enjoyed flight because of the AVOD and the delicious snacks. I will fly with Garuda again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Ab Naur","United States","2013-11-01","I am a frequent flier on various airlines but trying Frontier was the worst mistake I've made. My trip was supposed to start from Portland OR and end in Houston TX. At the airport they had only one check in counter and only 2 representatives and when I arrived 50 minute before departure there was no representative at the check in counter. I tried the kiosk machine to check in but it said I needed to check in at the counter. I contacted the company and was put on hold for almost 2 hr. on and off. When I decided to rebook they told me to pay $100 despite a long wait and their fault. I only had a small carry on and my suit but they told me to check in my small carry on and pay $25. Frontier is a rip off unprofessional customer service and a disgrace to the airline industry. Based on my experience I would never use Frontier again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Y Supartono","Malaysia","2014-07-27","Flying GA818 on July 19 CGK-KUL. Checking in with Garuda still proves to be the most convenient at Soekarno-Hatta International Airport. Check-in staff were welcoming and the process was fast. The flight itself was enjoyable with two options of hot meals. I chose chicken with fries and it was okay though portion-wise it's below average. The cabin crews were accommodating and attentive. There was in-flight entertainment but it was very limited probably because it's just a two-hours flight. In addition the flight was with PK-GFN the Garuda's 737-800 with classic livery.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J McCurtain","United States","2013-10-29","F9 846 SEA to DEN Oct 24. F9 182 DEN to OKC. Return F9 185 OKC to DEN F9 841 DEN to SEA. This trip with Frontier Airlines was one of the worst airline experiences. Many of the flight attendants knocked you every time they walked down the aisles. Never an apology. You had to ask for a cup of water. You had to pay for soft drinks. If we can help it we will never fly Frontier again. The only good thing was they were on time but other than that terrible service.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","John Baldwin","United States","2013-10-29","They charge for everything you can get one tiny glass of water and then you have to pay. Inflight entertainment was non existent unless you pay. Also I was unaware of the fact that if you don't check in at least 45 min before your flight that they will bump you. I checked in 44 min before my flight and they refused to let me board. I had to buy a $400 one way ticket from Southwest just to make it to my second leg and then they told me I would have to pay a change fee and fare difference on a flight I already bought. I will never fly Frontier again.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Rubi Haliman","Indonesia","2014-07-22","GA 828 (CGK-SIN) and GA 831 (SIN-CGK) both flights departed on time cabin crews were friendly as usual food on both sectors was delicious but the portions were too small plenty of drink choices. Cabin and toilet were clean. No complaints with the service.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ricardo Bacas","Netherlands","2014-07-22","Jakarta-Jogyakarta-Balikpapan-Surabaya and Denpasar-Jakarta. I salute Garuda inflight staff and at most points the ground staff too. I had great flights and was impressed by the City check in offices. Always a smiling face and attentive in all ways. Red carpet on Bombardier flights and the fact that big cabin baggage was handles with care was impressive too. Food on all domestic flights good.","","","Economy","","10.0","5.0","4.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ricardo Bacas","Netherlands","2014-07-22","AMS-GCK was on airbus with a stop in Abu Dhabi. Crew were very accommodating Return flight was on 777-300 non stop and almost 14 hours. Again very attentive and kind crew. However for the length of the flight meal portions were very small. However there was a chance to get chips and light snacks. Inflight entertainment was good but not what was presented in the magazine. This has been a constant problem with Garuda.","","","Economy","","7.0","5.0","5.0","3.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Muse","United States","2013-10-22","Washington - Denver - Albuquerque. Flights: 721 335 340 724. 10/15/13 - 10/21/2013. Seats assigned at last minute. I was told I could pay more to get a better seat assignment. All passengers had to line up twice once to verify size of carry on and another to board.","","","Economy","","","2.0","1.0","1.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Kidd","United States","2013-10-22","Not a stellar flight from PDX to IAH but the return was truly horrid. We hit traffic got lost and arrived with just 20 minutes to departure but boarding passes and baggage fees receipts in hand because we knew we had to check baggage due to there extreme size and weight policies. There was no one at the counter. It turns out they close the counter 45 minutes before departure. Really? 2.5 hours later around 20 people were waiting to check in. I had to pay $100 to rebook the next day and get a hotel.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Wibisana Ariga","Indonesia","2014-07-20","This was my first time flying GA in their business cabin for the domestic route. GA 164 10 July 2014 I went to my hometown Padang using GA 737-800. No delays. The cabin atmosphere was nice FA's were warm and helpful. They gave 2 options for meals and it was just ok. Luggage handling was done very well.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Zulfiqo Ilham Chudori","Indonesia","2014-07-20","16 June 2014 GA 350 SUB-BPN. In Surabaya Garuda used the new Terminal 2. However the check-in counter was terrible - crowded and slow. The flight was enjoyable with warm and cheerful flight attendants. Food was good but only one choice because it was a short flight. Inflight Entertainment was enjoyable but was out of date. Cabin clean and nice with Sky Interior.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Colette Felix","Barbados","2013-10-20","Frontier airlines was the 2nd part of our journey to our vacation in Seattle to be honest our first flight was with AA and that was horrible. The crew on AA nothing memorable but Frontier staff were so pleasant. I made sure when booking our flights that the connecting flights were at least 2hrs apart the service on Frontier was great and I will definitely fly with them again but this time we'll upgrade to more leg room. My Husband and I were quite happy and will use this airline again whenever we can.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Thompson","United States","2013-10-20","The customer service on Frontier is lacking. On a recent trip from Chicago to Denver changing planes then Denver to SLC I was frustrated by the lack of compassion by the Frontier staff. My daughter has MS and uses forearm crutches. Because we booked on a third party site the attendant assigned us a seat on the back row of the plane. It was very difficult for my daughter to navigate her way to the back of the plane. From Denver to SLC I asked the gate attendant if my daughter could please get a seat with more leg room closer to the front of the plane. He said they had a seat with more leg room on row 2 however it would cost an additional $15 for each of the three seats we needed. I did not think someone who is disabled should have to pay to be accommodated. While we were waiting to board the plane he announced several times that there was seating with additional leg room available for $5 or $15 depending on your type of ticket. In the end the seats with additional legroom were empty and my daughter had to go to the back row of the plane. Another frustration was we had to pay $85 to check our baggage because our third party ticket did not allow for carry-on luggage. Then there was the tackiness of having to pay for a soft drink and snacks again because we purchased our ticket through a third party. If you're going to treat customers poorly because they booked their ticket through a third party then don't offer tickets through third parties like Jet Blue does. All of their nickel and dime policies make me want to spend my dollars traveling with another airline.","","","Economy","","","1.0","1.0","2.0","2.0","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G Knight","United States","2013-10-16","My niece and her new husband were flying last Sunday 10/6 from SLC to Denver and on to Cancun. They arrived at the ticket counter at 6.45 am for a 7.25 flight to Denver. Frontier has a policy that you have to check in at the ticket counter 45 minutes before your flight. No where on the printed ticket did it say that. When they arrived the person at the ticket counter told them they were 5 minutes late so they would not let them check a bag or go through security. There were 6 other people in the same boat. When someone finally came back to the ticket counter 45 minutes later they charged an extra $200 and were told to come back tomorrow. Frontier went out of their way to make sure people didn't get on their flight. We will never fly Frontier.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Mahdi Mahendra","Indonesia","2014-07-17","GA334 BDO-DPS and GA335 DPS-BDO 2 weeks later. The experience in both flights was very pleasant. I enjoyed the meals and inflight entertainment provided by the airline although the screen and headphone could've been improved for better input and audio. Take off and landing was smooth and there was no delay on both flights.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Alan Tang","Netherlands","2014-07-15","GA 89 with commencement of direct flight between CGK-AMS I finally managed to try the brand new B777-300ER in Y class. The hospitality of the cabin crew is excellent and the service has been great. The meals were very nice what I noticed was that they have introduced a new meal tray which is more appealing however the quantity is still a bit small for the 14-hour flight. The entertainment system has been updated and changed to newer system the touch screen is more responsive and selection of movies and songs are relatively new. Seat-wise the seat is comfortable and homely looking but I still do not find it wide enough for some people. Overall I was very impressed with the service and can't wait for their service between CGK-AMS-LGW.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Johnson","United States","2013-10-16","KC to Denver- my flight was due to leave at 8.30 am. At 9.00 it was announced that the flight was delayed and more announcements would follow. Announcement at 9.30 am the flight will be at 10.30. At 10.30 it was announced that at 1.00 it would be announced if the flight would be cancelled or rescheduled for later that day. Also was told to be thinking about booking a different flight just in case. I went to the ticket counter and asked about a different flight. I was given a flight to Chicago on a different airline and would catch a flight from there to Denver. I went to the gate of the different airline and noticed that I landed in O'Hare but flew out of Midway. I asked the person at the gate about it. He checked it and said to return to the ticket counter. By that time the line was very long and only 1 person was handling that canceled flight. 4 hours later I got to the counter. I had to stay the night and flew to Dallas to catch a flight to Denver from there. I lost 2 days of work extra parking fees.Told they would send me a $75 voucher. They can not pay me to fly Frontier again.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Stephen","Switzerland","2014-07-13","Did two short domestic flight with Garuda Indonesia from Semarang to Denpasar and Denpasar to Jogjakarta. First flight was with Bombardier CRJ-1000 NG was a pleasant flight the aircraft itself beyond my expectation (clean comfortable nice cabin ambience wide window). However there is no inflight entertainment on this flight. (but its fair enough as the flight was just 55 minutes). Second Flight with 6 months old B737 with sky interior and inflight entertainment nice and easy to use entertainment system. Both flights were on-time and provided a snacks and non-alcoholic beverages. Warm welcome from the flight attendant.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","John Pickrell","United States","2013-10-15","I booked a flight from Org City to Bismarck ND on Sept 13 2013. We were 1 hour 40 min late leaving. Told we would keep same plane to go into Bismarck because the other plane had already left since we were late. When we arrived at Denver we were told that this plane was needed elsewhere and to go to the service desk. Waited in line for 2 hours got to a rep and was told that they did not have another flight to Bismarck until Monday. Told they would fly us to Fargo or Willison the next day and we could rent a car and go to Bismarck. They said we could see if United could get us in the next day for $500 one way but United did not honor them. I booked United I had a boot on my leg since I had fractured my foot and could not drive easily. When I called Frontier Customer services upon returning from my flight I was told that it was the weather. This is the worst airline I have flown.","","","Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Hatch","United States","2013-10-15","August 8 2013 Salt Lake City to Denver Denver to Wilmington return. Frontier Airlines are unfriendly and crowded. They treated us like cattle as we were preparing to board. Do we have to expect rudeness and poor service to get a decent deal? How much can it cost to give us a small glass of orange juice? I wondered if this is just the way airline travel has become but my husband flew on Delta last week and was treated much better and enjoyed his juice. My sister flew on Southwest and even had a bag checked for free. I hope I never have to fly on Frontier again. If you had a spot for zero stars below rating travel experience I would rate zero stars. Frontier is definitely the worst in my experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Agus Susanto","Indonesia","2014-07-06","GA207 JOG-CGK. No delays the cabin was clean the FA were friendly the food was nice. One of the issues was the airport itself. The airport was over capacity so it took little bit longer in the check in counter.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","I Pras","Indonesia","2014-07-06","CGK-HKIA-CGK GA860 and GA863 in business class. Overall is fantastic. Priority check in at CGK was very easy all handled by ground staff even until immigration. Brand new A30-200 probably less than a year with flatbed seat. FA's were attentive and communicated well. Compare to SQ or EY IFE at GA was not too interesting but still ok. Food was great with chef on board available. Appetizer and main courses were excellent but the hot brownies dessert was not special. Surprisingly the Gin and Tonic was very good. I consider the service is equal to 5 star airline and definitely will fly Garuda again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tina Soltis","United States","2013-10-10","I will never fly Frontier Airlines again. I booked a ticket from St Louis to Phoenix. I started off in St. Louis and connected through Denver to arrive in Phoenix. While in St. Louis I checked one bag for $25. I then paid an additional $45 to have ""More Legroom Seating."" and Zone 1 boarding. St. Louis leg was fine. Denver is where the issues take place. As I boarded in Zone 1 I was asked to step aside and stand in a line as the flight attendant needed to speak to me. I was informed that I needed to pay an additional $100 to carry my purse and computer bag onto this plane before I could get on my flight home. I explained to the flight attendants that I would have easily packed my computer into my existing bag that I checked in St. Louis. The flight attendant asked me to dump my purse into my computer bag. It was never mentioned to me in St. Louis that I may have to absorb an additional cost to carry my purse and computer bag onto plane. Beware of the lower priced fares of Frontier. They will charge you in the beginning middle and end! You could fly first class on other airlines.","","","Economy","","","3.0","2.0","2.0","4.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Wilson Thanos","Indonesia","2014-06-20","UPG-DPS-UPG UPG-DPS by CRJ 1000 GA-674 DPS-UPG by B737-800NG GA 621. The cabin and lavatory was so clean. Nice AVOD and friendly cabin crew. Fast baggage claim but the snack for domestic flight was small. Would fly Garuda Indonesia again on another time.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Yvonne Bouchard","United States","2013-10-10","We flew from Costa Rica to ATL stayed for 7 days then back to SFO. We were told we get one free baggage per person. I confirmed again a day before. At the check-in we had to pay for baggage simply because we had stayed 7 days in ATL so it is not considered international flight. Gate check-in was a joke. She grabbed our printed boarding pass and left us nothing to show our seat number. When we asked her she said 'You did not print 2 copies?"". Really? I need to print 2 copies of boarding pass per person? Next the safety announcement at flight 429 on 10/9/2013 sounds like someone is forcing a 15 year old to read an English essay. I highly recommend travellers avoid this airline if you can.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Jonathan Balfour","United States","2013-10-10","I was given this trip the purpose was to see a concert in Seattle and we were scheduled to arrive at 2 pm. Due to a weather delay our initial flight out of KC was delayed-this is not Frontier's fault. I asked the ticket counter clerk if I needed to be put on a later flight and that I was even willing to purchase a flight on another airline because I had to be in Seattle before 8 pm. The counter clerk told me this delay would cause a 'ripple' effect and that my flight out of Denver would be delayed. The flight out of Denver wasn't delayed and we missed it - and missed out on all of the flights that we could have booked when we were in KC. The only available flight was on a partner airline and arrived to Seattle at 11.15 because it had to go through Phoenix first. On the way back our flight was delayed again - this time it was not weather and we were automatically put on a later flight out of Denver to KC. This meant that we had to start our drive home 3 hours later than originally planned. Somehow we made it to Denver before our original flight left. They wouldn't let us on the plane. The ticket counter told me I had to change my ticket at customer service. Customer service called the ticket counter who told them we could not board the plane - that plane was actually delayed until 7.45. We sat and watched the plane we had purchased tickets for take off. I am giving them low ratings on everything because the seat comfort really doesn't matter when they can't do the basic job of getting you to one place when they say they will.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","William Lay","Indonesia","2014-06-20","Flew GA364 SUB-KOE transit at Lombok Intl Airport. The Flight was smooth no delay and service foods flight attendants and seats in Economy class were great. Toilet was clean. Will Fly again with Garuda Indonesia.","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kleyn Nick","Australia","2014-06-18","I travel frequently to Jakarta on direct flight GA725 at least once every 2 months. Flights are rarely late and attendants are polite and service is good. Very disappointed that direct flight schedules have been cancelled or minimised. Will definitely effect my travel agenda.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephanie Johnston","United States","2013-10-07","Left on Friday 10/4 at 6.15 am. First time flyer on Frontier. The ticket desk was horrible. They were so rude to each customer that went up to the ticket desk. It became the joke of the customers in line and than on flight. They acted as if we should be lucky they were there instead of treating us as the customers. Flight attendants were abrupt and never helpful or kind. Awful experience. When I got to my destination I talked with my son and his fiancee who flew the day before. Same thing happened to them. On the way home from Oklahoma City on 10/7 we had an amazing experience. My ratings below are on MPLS only.","","","Economy","","","4.0","1.0","3.0","4.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Leonard Shu","United States","2013-10-07","I booked the flight via a 3rd party agent depart from Los Angeles to Indianapolis with one carry-on with me for the weekend. Arrived at LAX 20 minutes before departure. Incredibly I avoided the extremely long line and made it through the kiosk quickly but did not realize that they charge $25 carry-on fee for 3rd party booking users. So I got charged $100 at the terminal gate in order to board the flight instead of $25. The flight was delayed 40 minutes due to bad weather in their hub in Denver. On the returning flight I arrived at the Frontier counter in Indianapolis 50 minutes before departure. Few people in front of me and a few behind me at the counter with only 2 employees working there with extra slow pace. By the time I reach the counter I been told that their counter has been shut down 45 minutes prior to the departure as well as the Kiosk so there is no way for me to pass TSA without a boarding pass. Their employees were extremely rude with a bad attitude. Both left the counter and shut down everything. All they said was ""read the sign and call the 1-800 numbers for help. I called the number but ended up wasting my time. It was $100 to reschedule which I did not accept. In the end I had to purchase a one- way flight from Delta across the lobby for $450.90 in order for me to get back to Los Angeles on Sunday. I have learned some lessons from this incident which I will definitely avoid Frontier Airline in my life.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Handoko Taniwidjojo","Indonesia","2014-06-04","GA 884 (May 15) and GA 885 (May 26) CGK - NRT. Both stints were pretty much on time. Both ground and on board services were excellent. On board immigration service were provided and special baggage claim waiting room for business class travellers.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Handoko Taniwidjojo","Indonesia","2014-06-04","I was flying GA 236 (May 31) and GA 247 (Jun 1) CGK-SRG vv. Well after many pleasant flight with Garuda this time I am very much disappointed. Both flights were not on time the first was 40 minutes delayed but the return stint was delayed for 3 hours without any proper announcements. I understand that this can happen but it should be handled properly.","","","Economy","","2.0","4.0","2.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Angela Schultz","United States","2013-10-07","My family booked its trip on Frontier Airlines through Travelocity. From the time of booking to when we flew several changes were made that negatively impacted our trip greatly. We were not notified that because we had an economy ticket our carry-on bag would be $50 a bag to take on the plane along with no food or beverage except water. Also Frontier Airlines has implemented a new policy that if your boarding pass is not checked in 45 minutes prior to your flight you are not allowed on the plane and are to be rebooked. My family was traveling in a very small airport turned in our rental car and got in line about 50 minutes before the flight. Please note that there is no one in the security line and that it would take about 10 minutes to check in and go through security at this airport. As we are standing in line it is announced that my family along with 15 others will not be allowed on the plane and that we will need to rebook. Because it is a small airport the soonest that Frontier Airlines could get us to our destination was 2.5 days later. My family rented a car drove to another airport 7 hours away paid for new tickets on another airline and got home late that evening. Frontier Airlines is known as an airline for value however booking with them cost my family an additional $1200 and left many of their patrons sitting in the airport stranded. My family along with many extended members will never fly Frontier again and we will make sure to share this experience with as many people as possible. For a customer service industry this is unacceptable.","","","Economy","","","4.0","4.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","William Lay","Indonesia","2014-06-03","GA 855 SIN-SUB. Service foods flight attendants and seats in Economy class were great. Toilet was very clean. Enjoyed the inflight entertainment very much. Will definitely fly With Garuda Again.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Chris Hyde","United States","2013-09-26","My wife and I were scheduled to go to Los Angeles to visit our family today. Arrived at Frontier in Bismarck ND an hour before the flight (at 5.30am). Bismarck is a tiny airport and the last time I attempted to get there 2 hours prior to departure no one was there. When we arrived there was a large line at Frontier we waited for 20+ minutes and the lady at the check in stated that Denver (Frontier's hub) had shut down their computers and nobody else would be able to check in. The entire line missed their flight. This was due to the fact they opened the check in line later than they should have. They did not shut down the check in line 45 mins prior to the flight departing because they were trying to catch up from a combination of opening up so late and the incredibly slow service. Not only were there no other flights that day the flight for the next day was full and we were told Saturday was the first option. You would also think this would be at no additional charge you would be wrong to think that as well. They charge you transfer fees third party booking fees difference in the cost of the new ticket etc... So all in all we initially paid $635 for the tickets for the two of us then I paid $679 to put my wife on a Delta flight same day to get her to LA lastly I paid $399 for myself to fly from Dickinson to LA on Friday morning. Frontier gave me a credit for the flight I missed that ended up being worth $33. That doesn't even cover the gas for me to drive back from Bismarck after they caused me to miss my flight.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gurusinga Darma","Indonesia","2014-06-02","Used my Garuda Miles GA 179 from Pekanbaru - Jakarta. Departure on time clean cabin and fast check in as usual. FA's smiled and were helpful. Food was good but small portions. Overall still good for domestic flight.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gurusinga Darma","Indonesia","2014-06-02","Used my Garuda miles flew from Jakarta - Bangkok GA 866 on May 24th 2014. Flight was on time only delay was because of a queue for take off due to traffic on runway of Sukarno Hatta. Flight was smooth welcome drink of orange juice for economy class. Lunch served was nice 2 main courses Rice with Chicken or Beef Potato. FA's always friendly full of smiles. Would fly with Garuda again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Donnelley","United States","2013-09-24","I arrived at the gate with 40 minutes until departure. They would not give me a boarding pass! Additionally the rude lady at the counter would not re-book me or put me on standby for another flight. I had to buy new same day tickets with Southwest Airlines. Worst of all because I didn't make my outgoing flight they cancelled my return flight.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Stefanus","Indonesia","2014-05-21","BEJ-BPN-CGK. BEJ-BPN on CRJ 1000 while BPN-CGK on 737-800. Cabin spotless and boarding was fast. FAs very professional and seem to know what they are doing. Transfer in BPN was quick and easy handled by friendly ground staff. They could have been a little more generous on their food quantity.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","N St Maxent","United States","2013-09-22","September 20th - first flight: ABQ to Denver and Flight 2 Denver to Seattle WA. Both flights were delayed. The boarding process was chaotic the boarding by zones served no purpose: we had to wait in line before boarding for at least half hour because passengers struggled to find a spot to store their carryon luggage and struggling to get to their seats causing heavy traffic in the aisle. Attendants seemed to be as confused as us not knowing what to do. I and other passengers had to check in their carryon as all the overhead compartments were full. The check- in agent did not seem to know what to do either. Finally arriving in Denver I headed to the customer service to make sure my carry-on would get to my final destination when I arrived at the counter the three employees who were not helping anyone literally ignored me for some time and then finally a rude employee did not really help me out but sent me to another gate in order to receive service. Second flight was delayed due to refuel process. Paying for entertainment may be justified but paying for non alcoholic beverages is not acceptable. I will definitely not fly with this airline ever again.","","","Economy","","1.0","4.0","1.0","1.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Gayle Jensen","United States","2013-09-19","We booked through Cheapo Air because tickets were cheaper. Well we made up for this at the airport when we checked our bags - $25 for checked bag and $20 for carry on - each. We followed online instructions that said it would be cheaper if we checked in online - so we did. I used my smartphone so could not print a boarding pass. At the completion of this online check in I got the message ""online check-in confirmed"" - this was witnessed by four other people. At the airport we were told that they had no record of our online check-in so had to pay $50 for checked bag and $25 for our carry-on. Not only that but the 3 of us did not get seats together. We had to approach the ticket counter every stop (4 times) and beg to get our seats changed so we could sit together. On two ""legs"" of our trip we got the very back row which was stuffy/hot/uncomfortable. If you have booked your flights together they should know that you want to sit together. It's ridiculous! It all comes down to booking with them so you will pay a higher fee for your ticket. One ""leg"" of our trip the flight was delayed almost one hour with no explanation no notification no apology. We would never fly Frontier again.","","","Economy","","","2.0","3.0","2.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Johannes Gunawanto","Indonesia","2014-05-16","Jakarta to Singapore Boeing 737800NG and return on A330. Both flights on time. Crews very helpful courteous and attentive. Food was fine but portion wise is pretty small. Entertainment worked well. Toilet and cabin were clean.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ikhsan Fauzi","Indonesia","2014-05-16","BDO-DPS-BDO last week both flight were superb. Boeing 737-800 with new style of PTV same like on B777 and sky interior. Flight attendants looked exhausted but still full of smile polite and nice service. Food portion a little bit small even tho it is domestic flight. For 2nd leg the aircraft was not newest one but crew were attentive and nice service as usual.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Vicki Fitzgerald","United States","2013-09-16","9/13/2013 Flights: 231 Nashville to Denver 551 Denver to San Diego 563 Denver to San Diego. Travelers beware. Frontier is no longer what it once was. The ticket gate and customer service agents will - either through incompetence or deliberate false manipulation - frustrate your efforts to smooth out the hiccups caused by their poor schedule management. Flight delays and missed connections are tough luck - takes 12 hours to travel Nashville to San Diego or Chicago to Las Vegas or Austin to Denver. There were 100s of these stories just in one day. The staff denied that connections would be missed (they were) claimed all flights were delayed (they weren't) claimed later flights were full (not true). New militant carry on baggage measurements and charges don't ask for water coffee or a soda unless you have your credit card handy and don't count on them having anything edible on board. If you still decide to travel with this miserable airline the best of luck.","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Eriksen","United States","2013-09-15","I flew Frontier approx 2 years ago to Vegas and had a bad experience then. I ignorantly decided to give them another try and flew to San Diego from Nashville with a layover in Denver same route back to Nashville. Not only was the check in staff rude but they messed up our seat assignments. My husband and I who were on our honeymoon checked in 2 hours early and they still managed to mess up our seat arrangements made during the booking process 4 months prior. We ended up having to fly seated separately. Normally we wouldn't be too upset but it was our honeymoon and we did check in with adequate time and booked our flights well in advance. Needless to say I will never use this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Zumot Ghassan","Australia","2014-05-03","Last week I flew MEL-DPS-MEL. The seats were comfortable with plenty of leg room. The catering was excellent and served in a timely manner throughout the flight. A TV screen in every single seat the movie selection was limited but current and entertaining. I was impressed with Garuda.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Steviandi Siauw","Indonesia","2014-04-27","CGK-SIN on Airbus A330-200. 1 hr 40 mins night flight. Effective service good choice of IFEs tasty dietary meal attentive FAs. Would love to fly Garuda again if it is a code-shared flight with any Star Alliance carrier since I want some miles on my card.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Vukelich","United States","2013-09-13","I got an early flight from IND to PDX. Flight 613 was 2+ hours late so Frontier rebooked to later flight with 20 minute connection in DEN which was obviously missed. Rebooked again on Alaska Air to SFO then Virgin Air to PDX later that night. After traveling over 12 hours now my bags are in SEA waiting for next flight to PDX so I have to wait hours again! Bags never made flight! Drove to SEA airport to pick them up. Trip home 2 weeks later flight 792 from PDX on time only to find out in DEN that flight is actually delayed but not before running 40 gates to make a connection then running 40 gates back to new gate. All airport displays showing on time at wrong gate! Now sitting at new gate waiting hours again. Flight 1608 finally leaves well after 4.30 with a reserve pilot. Not once did we get to watch TV on any one segment of flight to or from PDX! I will look for other airlines in the future.","","","","","1.0","3.0","2.0","4.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gurusinga Darma","Indonesia","2014-04-22","Flew with GA 155 BTH-CGK on April 20 2014. Check in fast with very welcome from check in counter in Batam airport on time departure. What a nice and great service with FA's always smiling and kept checking to make sure everything was ok.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gurusinga Darma","Indonesia","2014-04-22","Another nice flight with Garuda from CGK-PKU with GA 178 on April 20. Great foods friendly and nice FA's smooth take off and landed and on time. The airplane was new and very clean.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Dennis Hoefer","United States","2013-09-11","We recently flew to and from Denver to Anchorage. Both were night flights. Your cabin and reading lights are awful. Those greyish/white lights make the plane feel like a parking garage and impossible to read by. Yes everyone is transitioning to new types of lighting but there are better lighting options out there.","","","","","4.0","2.0","3.0","2.0","3.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","N Russo","United States","2013-09-08","Our flight ILG-MDW was wonderful. Wilmington airport was a breeze flight was pleasant arrived 30 minutes early. We upgraded to STRETCH seating which was very comfortable. Flight crew was extremely friendly and personable. I look forward to flying them in the future.","","","","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","V Whiteside","United Kingdom","2013-09-08","Flew late July from Vegas to Cancun via Denver. Realised that bags had not been booked apparently you can not do this from UK. I attempted to book online day before leaving Vegas but was not permitted to do this. At airport we paid for bags and asked to have two seats together as my partner is a very nervous flyer. Check-in staff in Denver were lovely and quickly changed our seats. Staff on flights were probably the worst I have flown. Landing announcements were quite funny and instead of reminding passengers to check the overhead compartments for personal belongings we may have stored she said to check for any personal problems we may have left there. Didn't flying used to be fun and exciting and not a chore.","","","Economy","","3.0","4.0","1.0","3.0","2.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Anda Andika","Indonesia","2014-04-21","GA 421 DPS-CGK flight using B773 due to long weekend but in fact for DPS to CGK filled only half of full capacity. Flight was late about 35minutes the ground staffs informed that flight from Jakarta was late due to bad weather (heavy rain). Staff greeted us with big smiles when we boarded. Cabin looked clean and well maintained. IFE was very interesting easy to use and provided many good movies and games. Overall a good experience.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Ricky","Indonesia","2014-04-16","GA189 KNO-CGK on 31 March. Flight operated by 737-800NG with registration number PK-GFR. This aircraft already had the sky interior onboard. Flight attendants were nice and friendly and greeted the passenger with traditional salam garuda. After takeoff there was a hot meal service for this 2 hours journey. The meal had 2 choices: Beef Rendang with rice or Fried Fish with rice. I choose beef and it was tasty. After the meal service the FA distributed an ice cream for dessert. This aircraft had PTV AVOD with decent movies short films music and games. Will fly with Garuda again.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Carol Gregoria","United States","2013-09-05","Orlando to Trenton on 8/28 and return 9/3/13. I had one of the best flights I've had! I was bothered about the reviews I read prior to my flight and I can testify that my Frontier flight was flawless. It on time crew and staff couldn't have been more professional and courteous. I look forward to flying into Trenton NJ again.","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Indra","Australia","2014-04-14","SYD-CGK-SYD Dec 2013. First experience flying Business/Executive class. Express check-ins and custom and immigration clearances in both SYD and CGK. Excellent service and the flight attendants were very courteous and helpful. The foods were very good especially the Indonesian choice. Quite a good range of wines. I managed to taste all 3 red wines. The seat/flatbed was very comfortable. Surprisingly the old version A330-200 (CGK-SYD) I found more comfortable. Did not watch the IFE on CGK-SYD slept most of the times. But generally I found not many new releases. The only downside is the frequent flyer programme they have which I found very difficult to redeem (manual process etc.).","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Miriam Beetler","United States","2013-09-03","August 23rd on Flight 572 from Salt Lake City to Denver and on Flight 156 to Des Moines. Return flight on August 27th on Flight 157 from Des Moines to Denver and on Flight 575 to Salt Lake City. I have flown Frontier several times within the past four or five years and have never experienced difficulty. However on this flight I was shocked by the apparent focus of the staff on measuring each person's carry on bags. I saw several customers being sent back to the security desk to pay a $50 fee so that they could carry on a backpack - simply because the backpack did not fit in the measuring tool. Each item individuals had to pay extra for were not overweight nor extremely large. Many of them had backpacks the same size as mine and my backpack fit completely under the seat with no problem. Personally I had to remove my dirty laundry out of the front compartment of my suitcase and transfer it to my checked on bag or I would have had to pay an extra $50 to check on my carry on bag. I believe Frontier has changed their focus from convenience and friendliness to customers and are now focused on making more money. I remember the days when Frontier used to serve complementary drinks and cookies on their flights. Now they charge $2 for a glass of apple juice. Forget the cookies. I will not be using this airline again in the near future.","","","Economy","","2.0","4.0","4.0","1.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Stephen","Switzerland","2014-04-10","Domestic flight with their brand new B738 from Jakarta to Semarang vv. They provided snacks for the 45 minutes flight consisting of bread small sweet and choices of drinks. Nothing to complain about they have personal AVOD but I didn't use it as the flight was just 45 minutes.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Betts","United States","2013-08-29","DEN-SLC. Not for the business traveler. In a competitive industry - you would think that the airline would want last minute top dollar customers. Finished meeting early have 4.30 flight but not able to take the 1.55 - would not accept me as standby because I am not their rewards customer. Frontier does not fly anywhere that would warrant being a rewards member. Also the entire cabin was laughing because of the flight attendants trance to ensure that everyone was charged for their carry on luggage.","","","","","","0.0","3.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Oleksandr Bilykh","Germany","2014-04-06","Flew GA 0434 from Lombok to Pekanbaru stop over in Jakarta. On time departure smooth airplane clean and nice foods as always and what a wonderful service from FA and also ground staff.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Michael Mazzoni","United States","2013-08-27","Arrived at 5am to Salt Lake City Airport to find my flight cancelled. Nobody had received any type of alert. After 1 hr 15 mins we were finally addressed by a Frontier Airlines employee who was passing out customer service cards and telling us that we would likely have better results by calling or rebooking. I called finding a 45 minute wait should be expected. Like many customers I was on a tight schedule and decided to book with Southwest Airlines. My Southwest flights were excellent. On the returning trip the first flight was 45 minutes late. We had a similar wait on my connecting flight though we were told repeatedly that there would be a delay of some sort with no explanation or expected time which ended up lasting at least an half hour. I understand that things like this happen but I was happy to land in my final destination.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Kelsey","United States","2013-08-27","I have traveled with this airline several times in the past year from Utah to Arkansas and have never encountered any problems. The last trip was SLC to LR. Once onboard the plane proceeded to the runway where there was a 45 minute delay. Had to return to the gate told we had a choice to deplane or stay but all connecting flights would be missed in DEN. We boarded again and went to DEN. Staff were amusing and more than willing to offer any information. We all received our hotel accommodation food vouchers and questions were answered quickly and efficiently. The next day was a piece of cake - I flew on to SLC but had problems with losing my bag but had it delivered to my home by 5am the next morning. One thing I didn't understand was the first flight they gave a free beverage but the one from DEN to SLC they wanted to charge for a soda. I feel like a beverage is a very small request for the price of an airline ticket.","","","Economy","","5.0","5.0","4.0","2.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ali Jacques","Australia","2014-04-02","Brisbane-Denpasar on flight GA721 on 7 March 2014. Aircraft was a new 737-800NG plenty of leg room and as the outbound flight was only half full it was very comfortable. The crew were polite and respectable and nothing was a problem. Plenty of alcoholic drinks. Lunch served was a full meal and the cutlery was stainless steel and not plastic. Return flight GA720 Denpasar-Brisbane on 28 March 2014. Happy crew again polite and every remark was ""yes sir"" or ""no sir"". Meal was a full breakfast 3 hours into the flight. Both flights departed on time and both cases arrived early.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Bilykh Olexandr","Germany","2014-03-30","Flew GA0177 PKU-CGK 24 March 2014. Service was great Food was great for domestic economy class. Very comfortable seat and clean great service from Cabin crew. Hopefully Garuda will fly back to Germany.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Cook","United States","2013-08-26","I purchased the tickets in February to fly Classic Plus in April and return in May. When I scheduled this round trip ticket the airline stated I would receive free television on both flights along with discounted liquor. On the first flight I did and the service was great. On the flight back I was informed Frontier no longer provided such service and canceled in between the time of my three week business trip. Had it not have been for the TV baggage fees reduced and beverages I would have chosen I different airline. They either need to inform prior to flying as the company knew I had the ticket so I could get a different company or honor their' commitment when I paid for the ticket.","","","","","1.0","3.0","3.0","1.0","1.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Swanson","United States","2013-08-26","I have to say my round trip went without a hitch. Both my departure and return flight were on time with no mechanical problems. The staff were cordial and my seat was the same as any other airline as far as comfort. Yes they do charge for drinks and snacks so if that bothers you buy your own in the airport (it is the same price anyway). I flew from Delaware to Houston and it cost 110 dollars. All other airlines that had direct flights were asking between 350-400 dollars. For that price difference I am willing to shell out 5 dollars for a snack and something to drink. Maybe I had beginners luck but I did save quite a bit of money.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Bilykh Olexandr","Germany","2014-03-29","GA 425 CGK-DPS. Service foods flight attendants and seats in Economy class were great. Will fly with Garuda again for sure.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Allan Beamer","United States","2013-08-26","Began flying Frontier out of Williston ND some 3 years ago since they were the only carrier there. I live in Utah so would have expected basic but acceptable service. It seems the longer I continue flying with them the more the problems. Coming home to Utah this last time meant delay after delay (I had some 5 delay announcements sent to my email all after I already knew about it!) causing me to miss my connection at Denver. Almost had to stay overnight. Had been gone from home 3 months! How difficult is it to maintain their equipment? Always an issue for them. Now United and Delta are flying to North Dakota. I have to return with Frontier but won't fly them again. I'd rather fly someone else for $100 more who has their act together without the drama and adventure. Hope they go out of business soon.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gunawan Sadewo","Indonesia","2014-03-28","GA 185 KNO-CGK. Very satisfied with the service the flight attendant was very friendly and the flight was on time. The pilot kept us informed of any bad weather we passed during the flight. IFE very good. The food was very good with plenty of choice.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Nelson","Australia","2014-03-27","SYD-DPS-SYD Business Class. Access to the Qantas Club lounge at Sydney airport was great. The A330-200 is a great business product. Very comfortable seats amazingly good legroom and seat width. Great meals inflight but they did run out of choices which is very disappointing when you pay Executive fares. Offered drinks many times during the flight and anything requested was always delivered quickly and with a smile. Same on return leg. The only negative was on arrival the attendants did not restrain Economy passengers from entering the business cabin - therefore it was quite exhausting trying to disembark and then be ferried by overcrowded buses to the terminal.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Riddle","United States","2013-08-20","SEA-DEN-ILG (Wilmington DE) one way. A pleasant enough way to travel. Had exit row seats on both legs at $20 per segment on an economy fare this is a steal and well worth it. Yes you do have to pay for drinks but they will give you a cup of water for free if you ask. Why not just charge an extra $2/ticket and give everyone a free drink and a small snack? Flight from DEN delayed 35 minutes due to waiting on a crew member to deadhead. Carry on bag policy enforced at DEN with all bags sized but not SEA - if an airline wants to be strict they should do it at every airport. Some people were bringing bags on the Seattle flight that were clearly over-sized. Wilmington New Castle airport is a great alternative to chaotic PHL but has little to no room for expansion and is crowded with just one flight on the ground.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","E Harmon","Australia","2014-03-25","Inboard business class service is very good with a good choice of meals if you want a drink you should be prepared to ask several times. Onboard crew know nothing about ground services at all. Despite double checking with call centre on arrival from transit resulted in an additional visa on arrival USD 25.00. Bus to connecting flight pay yet more tax. Go through immigration and advised cannot take water into departure lounge. This only happens Jakarta to Singapore. Get hotel to print out boarding pass for departure to Australia get to the airport and told you need another boarding pass. Business class lounge very basic yes I know they are doing renovations but they are also doing the same renovations in Denpasar so again very basic and don't even think of asking for a drink. Transfer from Jakarta to Denpasar not my request but the only flight on this day. Dropped off at the Domestic Arrival and told to find own way to International approx 15 minutes walk. Off to immigration but told you must pay more tax so far the cost of the tickets has risen by over USD 100.00 just to transit. Not all problems are Garuda's taxes are government but passengers must be fully informed. Transit passengers should be assisted not abandoned. If a Garuda is serious about creating a better reputation it must address information services and passenger assistance.","","","Business Class","","5.0","5.0","4.0","3.0","3.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Saketh Rahm","United States","2013-08-11","LAX-DEN. Bought a ticket after 20 hour flight from Asia since it was a better connection to DEN. Flight delayed 1.5 hours and had to rebook everyone making a connection - 2 agents for 70 people who were totally incompetent could not get anything done. No announcements no information just rude attitude from ground staff. My bags were checked through onto Frontier and I checked with agent to make sure they would get loaded on from the international flight after clearing customs in LAX - she assured me ""no problem"" and of course on arrival - no bag. Had to wait 36 hours before they were delivered. Never again.","","","Economy","","2.0","1.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephen G Sweet","United States","2013-08-11","My son and I flew from ANC to SFO (and return) via DEN. Satisfied by all flights and crew. However I did notice some changes since my last flight(s) one being the new charges for carryons. The folks at SFO began to implement this new policy and it caused quite a bit of confusion for the passengers and some noted unhappiness at having to pay. Some folks were not pleased with having to have their stuff ""sized up"" prior to boarding. The new policy of charging for all drinks was not too popular as well. I spoke with a couple of crew members from the various flights we were on and a basic theme appeared ""we seem to be heading towards becoming Spirit"". Crew members were not too thrilled. I was using my miles on this trip and my last one with my daughter recently. I have been both an Ascent and Summit member for years and have been very pleased with Frontier. I am however somewhat scared about their becoming a bottom feeder. I know change is always around the corner with airlines but the nickel and dimes they are going after is not right in my way of thinking. Keep it up and I will be traveling on Alaska Air year round.","","","","","7.0","4.0","4.0","4.0","4.0","","","0.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M Lays","Indonesia","2014-03-19","GA319 SUB-CGK 27 Jan 2014. With the service and facility that they have I think the price is quite high. The service is no good and not friendly at all. Entertainment facility is very limited and due to the sound I couldn't really hear clearly. The food is awful I ordered a special meal and when I got the meal it was already spoiled.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tercon Bojan","Singapore","2014-03-17","I boarded my overnight Bali - Tokyo flight on a Garuda A330-300 expecting not much. I was in for a very pleasant surprise. The plane was brand new with flatbeds which I was not expecting. Although the seat was a little bit narrow with not much storage space I still managed to have a decent sleep. The IFE had a good selection of movies and was relatively easy to use. Service came with a wonderful smile and warm Indonesian hospitality. It is obvious that recently Garuda has been investing a lot into hardware and it shows. There are still small details that can be improved upon such as a fluffier pillow and non-synthetic blanket however this is a very competitive product.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Pam Gilchrist","United States","2013-08-06","My daughter took a teaching job in Phoenix we drove from Michigan to help her get settled. Tried to use Frontier to get back to Michigan - worst experience ever! My husband was to fly out on Sunday the 28th at 3.14 to Denver after several hours was sent to O'Hare had to stay overnight get up at 5.00 to get flight to Grand Rapids Michigan. I stayed until Saturday 3rd 3.14 flight after a delay got on the plane sat for half an hour got off the plane. 2 hour delay - stood in line to change connecting flight Denver to Grand Rapids. Line up to board plane - cancelled. Back to the line for new connecting flight. 9.00pm all flights to Denver cancelled. Back in line. Phoenix to Miami at 10.40. Miami to O'Hare at 6.40 am. Now I need to be picked up in Chicago. Terrible experience.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kosovar Xhokli","Netherlands","2014-03-13","A330-300 from Amsterdam and return (GA 88-89 respectively). The flight had a short transit in AUH which for me was pretty cumbersome and tiring to get out of the plane after several hours in the aircraft. Fortunately the service was great the selection of meals were unique as they combined western and Indonesian menu. The cabin crew were responsive and professional in a way of treating and comforting passengers but the entertainment system was pretty disappointing. The movies were limited and the touch screen was not really responsive. I really wish to fly their brand new B777-300ER soon when they launch direct flight from CGK-AMS.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Monica Mueller","United States","2013-08-05","First and last Frontier trip SFO to/from Denver. 1.5 hour delay out of SFO. Nearly 3 hour delay out of Denver - 2am arrival! Had to get a taxi home at 3am. Should have flown more expensive flight on another airline. Never again.","","","Economy","","","2.0","3.0","1.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Marini Fitria Thamrin","Indonesia","2014-03-13","GA 0416-GA 0720 on 14th Feb GA 0721-GA 0439 on 1st March destination CGK-DPS-BNE (return). I traveled with my 2 sons parked the stroller before we entered the flight but when we transited in Bali the flight attendants said I needed to get the stroller at baggage claim. Carrying one boy in one hand with a cabin bag and another boy was not easy! I was informed by check-in staff that we would be served a kids meal but later on flight attendants said they didn't have any. No toys or enough inflight entertainment available for kids either. Although I am a gold frequent flyer and flying all the time with Garuda for business purposes I will not recommend it for those travelling with kids.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Wood","United States","2013-08-04","Had a 2.5hr delay on the first flight (no apologies or service recovery offered) and another 2hr delay on the return flight because they used the same mechanically inept plane. The return flight was to be the first of the day. An entire plane of peoples plans ruined.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","G Jennings","Australia","2014-03-11","GA716 9th March. Excellent flight in a well maintained A330. My main reason for commenting was the excellent service provided by the priority lounge staff and manager at Jakarta airport who helped out in retrieving stuff I had left at my hotel. Nothing was too much trouble.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Araceli Torres Budnik","United States","2013-07-28","Flew from DTW to Denver (connecting flight to SNA) traveling with two small children (3 years old and 9) they offered us a ""complementary soda"" nothing else! On the way back to DTW a week later we checked in 2 hours early and they sat us all including my 3 year old child all by him self the representative at the ticket counter simply said there is nothing she could do! No more complementary sodas.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gabriella Wesley","United States","2014-03-06","GA 884 CGK-NRT. The immigration was fast clean cabin nice lounge nice in-flight entertainment very comfortable seats. Staff were friendly they have a limousine for first class passengers and the food offered was tasty. The price was reasonable.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephen Sweet","United States","2013-07-22","Daughter and I flew down to SLC from ANC changing planes in DEN. No problems going or returning with the small exception of a somewhat rude/uncaring employee at check-in at SLC. The service was fine the planes clean and the flight crews were caring and professional. The crew on the return to ANC was the best I have ever had on any airline professional and funny. I have them on the flight tonight returning to DEN as my son and I fly to SFO. I expect the flight will be a good one!","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Wiraditma Prananta","Indonesia","2014-03-03","GA299 BKS-CGK. I took the morning flight because I will continue my trip to another city in Indonesia the flight was scheduled at 7.25 am but the fact was the aircraft arrived from CGK at 7.30 am so the flight was delayed about 30 minutes. Fortunately the cabin crews apologized about the delay and served the passengers friendly. Another problem I found when the arrival even though the aircraft landed smoothly the aircraft parked in the remote area and we need to go to the Arrival terminal by bus that provided by them. Actually it would be ok if the weather was good but in the condition of heavy rain like I did it wasn't supposed to be parked in the remote area.","","","Economy","","3.0","5.0","4.0","3.0","2.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Luckert","Costa Rica","2013-07-19","DEN-SJO. Cramped in a seat with no recline. I tried to call in advance to book a seat seat assignment via website did not work. Online check-in not working. It seems that service is non-existent anymore on that airline. Attendants came shortly after take off to sell snack boxes and beverages for $2. No free water service on a 5 hour flight. Attendants very rude sat around and chatted the whole flight.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","B Owen","Australia","2014-02-25","GA718 DPS-MEL 24/2 in business. A330-300 with same immaculate cabin and seats as 200 on way up. Check in efficient. Lounge is temporary so pretty basic with partition from main terminal but still better than the main terminal for waiting but certainly not worth arriving early to enjoy especially with constant announcements. Didn't eat or drink in lounge so no comment. Crew warm and gracious and requests met quickly. Slept the whole flight so can't comment on IFE or food except to say when I woke a crew immediately offered hot or cold drink. Toilets spotless. Flight on time priority bags first and second on belt without delay. For the bargain price paid it was exceptional value and will definitely consider and recommend Garuda for future travel.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Kucera","United States","2013-07-17","Seattle to Omaha 7/12/13 Flights: 510 and 432. Omaha to Seattle 7/15/13 Flights: 437 and 843. I have had many complications with this airline. The last 4 flights I was on over this past weekend did not leave on time. The shortest waiting time was 2 hours after original departure and the longest was 24 hours. I have many other opinions on why I am not satisfied with this airline and will not fly with them.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","G Gifari","Australia","2014-02-19","GA 721 then GA 439 BNE-DPS-CGK. Flying back 11 days later on GA 400 then GA 720 CGK-DPS-BNE all on B737-800NG. In every aspect the experience couldn't be more than four stars. Smooth check-in at Brisbane Airport with my bag tagged all the way for Jakarta but it had to be picked up at Denpasar for customs clearance then dropped off at their domestic terminal. Garuda uses their narrow-body fleet on this 5hrs flight meaning that it cannot fly on full load you are guaranteed more space to stretch out in economy. The cabin and toilets were immaculately clean and the seat pitch exceeded expectations. You are served a drink before take-off. The service from the cabin crew seemed rushed however and I feel there should be improvements with their English. Meals served on board were plentiful you'll even get a three-course meal on the 1hr45mn DPS-CGK flight. My only tip with Garuda is to pack your own IFE as their options may not be to everyone's taste and they are prone to glitches. Another thing is to bring your own headphones because the ones provided by Garuda had poor sound quality you couldn't hear anything over the engines and unfortunately this was a consistent problem on all of the four flights that I took with Garuda.","","","Economy","","7.0","5.0","4.0","4.0","2.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Hill","United States","2013-07-14","I flew Denver to DC. Outbound was pleasant enough by today's flying standards. The way back was horrible. I had the same weight suitcase as when I left and they wanted to charge 75 dollars for an overweight bag but a second bag is 20 dollars. The person at the counter was very rude. They started charging for beverages on July 1st. If you add up the fees this airline charges you will actually pay less with another more expensive carrier. I'd shop around before booking tickets with Frontier.","","","Economy","","3.0","3.0","2.0","1.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","B Owen","Australia","2014-02-19","GA719 MEL-DPS 17/2/14. Flight empty with only 6 of 36 in business. Check in took minutes with no other passengers waiting. Qantas Business lounge in Melbourne great place to relax with good breakfast selection. Flight departed right on schedule and arrived 30 minutes early. On board service was extremely attentive. Amenity kit contained useful items. Food was just OK with lunch served and chips chocolates and cup noodles offered throughout the flight as snacks. Toilets spotless. Good entertainment selection. Very comfortable seat not quite horizontal but by far the best option out of the three airlines plying this route and although an early start from Melbourne we checked into our Ubud hotel at 2pm so it really gives you that extra bit of time to enjoy Bali. No on board immigration on ex Melbourne flights. Also our preferred seats were marked as occupied during on line check in and were empty so if you don't get the seat you prefer try asking at check in for them. In summary great seat and service good IFE OK food and wine best option for this route in business class and definitely recommend.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Ayers","United States","2013-07-08","Booked MSN to DEN. Had a 13.5 hour delay one day - was able to reschedule for the next day at 6am. The delay for that flight next was 3.5 hours. Poor communication and limited options made the situation worse. Both delays were mechanical in nature.","","","","","","0.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","E Gray","United States","2013-07-08","Flying from Cancun Mexico to Denver. Spent 45 minutes at gate waiting for maintenance to repair a tray that wouldn't stay latched. Then another 20 minutes for a refuel. Only two updates on status in the entire hour. Missed the connecting flight. After another 4 hours we here the announcement that the Denver to SLC flight was delayed 30 minutes. Given a card with a phone number to file a complaint or a compliment. The wait times were horrendous and after waiting for 15 to 30 minutes with no answer - we tried this several times. Most recently it said high call volume. Not surprised. Hope we never have to fly Frontier airline again. Staff fairly unconcerned.","","","Economy","","1.0","3.0","3.0","1.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Salim","Australia","2014-02-18","Flew from SYD-CGK (GA713) CGK-PDG (GA162) PDG-CGK (GA163) CGK-SYD (GA 712). For international flights we got offered either orange juices or apple juices. The meal was really tasty! We also received a light meal (ie. small bread) and an ice cream at the beginning of the flight and just before the captain commencing the descend. As for the domestic on one of my flight from PDG-CGK we even got free in-flight entertainment (I never found any free in-flight entertainment during other domestic flights). The other highlights are: the immigration on board from Sydney the spacious legroom the extra baggage allowance (we got 30kg whilst most of the other airline only allow us to carry 23kg) the very friendly flight attendants a lot of new movies on their in-flight entertainment 24/7 customer services (in Indonesia) and the on-time flight schedule.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Davide Greco","Italy","2014-02-13","SIN-CGK GA829 on Feb 11th. A smooth flight operated by 737-800NG with comfortable seats nice and smiling crew members and on time departure and arrival. Price was 50% lower than SQ and this is why I chose Garuda. On the minus side: they ran out of chicken when they got to my row so I did not have lunch (I cannot eat seafood): the hostess was very apologetic and try to get me something else even though at the end it was not possible but I did not starve during a 1.5 hr trip. In Jakarta the plane was parked at a remote stand forcing us to have a rather long bus ride. On the plus side: check-in at Changi was a breeze as was going through immigration and customs in Soekarno-Hatta and seat pitch and softness is above average for economy. I have to mention that I had troubles when trying to buy the ticket in their website as the page got frozen when processing the payment: and after trying several times I had to give up and purchase it through an agency at a higher price. Anyway considering the level of service and the value for money I will probably consider to fly with them again in the future.","","","Economy","","8.0","4.0","4.0","1.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tommy Oexeman","United States","2013-07-07","Not a pleasant return flight from Denver. Flew DEN-STL on the 'economy' fare. Seats were okay but became uncomfortable and pitch was poor. Beverage service was nonexistent since drinks now cost $1.99. That is ridiculous. Flight attendants were rude. The bright side was the TV service.","","","Economy","","3.0","1.0","2.0","2.0","4.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Otniel Parlin","Indonesia","2014-02-10","I was flew DPS-CGK return. GA 425 (DPS-CGK) January 30 with Boeing 737-800 and GA 416 (CGK-DPS) February 4 with Airbus A330-300. There was no delay and the in-flight meals are not too special but the stewardesses was very friendly to passengers. For the entertainment touch screen not sensitive and I hope the entertainment can be improved to make the operation of IFE easy.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Tommy Oexeman","United States","2013-07-03","There is room for improvement. Left from STL at 5.00 on time outbound to DEN. Seats weren't that great. They were thin and uncomfortable. Very little lumbar support. Flight attendants were okay a little aloof but kind. Inflight entertainment was nice but you had to pay for it. No complimentary snacks. Drinks were free but will be $1.99 as of 7/1/13 - ridiculous. Plane was somewhat dirty. Very wide plane however (A320). Seat pitch wasn't bad (I'm 5'9""). Landed ahead of schedule. Overall pleasant first experience but could have been better.","","","Economy","","5.0","1.0","3.0","2.0","4.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Andrea Martignoni","Australia","2014-02-07","Just returned from GA713 to SYD to CGT - and GA 714 DPS-SYD a thoroughly enjoyable experience. Couldn't fault anything- comfortable flat bed set- excellent food and wine and very friendly cabin crew. Garuda's business class product is now amongst the best. The wines were especially good and service and presentation excellent. Entertainment is a little bit limited compared to some other airlines but still had some good movies/programs.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Greene","United States","2013-07-01","Flight number 122 from Denver to Dallas on 6/30/13. Flight delayed 3 hours and I never received any notification from the airlines via email text automated call. The customer service desk was very unhelpful in exploring other flight options since the flight now doesn't leave until 11pm. They also were very unhelpful in providing any information. I will never use Frontier again this is a first and a last.","","","Economy","","","2.0","1.0","3.0","1.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Anggoro Andri","Indonesia","2014-02-03","JOG-CGK. GA217. Early boarding brand new aircraft with Boeing sky interior comfortable seat and large seat pitch. Friendly FA and the food and beverages weren't bad. Landing on-time at CGK. But sat about 35mins. On the aircraft due to crowded airport. Overall the flight was excellent but very disappointing airport.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephen G Sweet","United States","2013-06-23","I once again had a great experience flying Frontier-ANC to SLC via DEN. The planes were clean the service was excellent and always on time. We actually landed in ANC 30 minutes early on the return. I have yet to have a less than positive flight ever with them. I have been flying them since they arrived in ANC many years ago. Good choice overall.","","","","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Veldhuizen","Netherlands","2014-01-29","GA89 AMS-AUH-CGK: No online check-in possible in Netherlands resulting in bad seats. When drinks were served we asked for a red wine which was not possible they said only served with meals. IFE missing Flight Info channel. Overall performance mediocre to bad. GA88 CGK-AUH-AMS: 65 mins delay - arriving at AUH we were told to stay in aircraft during cleanup and refuelling sat for 90 mins in parked aircraft while there was time enough to get out and stretch legs. Same wine problem as in GA89 but wine was served during breakfast. Never again.","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Todd Dobben","United States","2013-06-11","Flight 929 from Trenton to Detroit yesterday. After hearing a number of bad comments I had very low expectations. They gave me an option of a food box which I liked. Had a small TV in front of my seat. Flight attendants were funny and very nice. Seats were comfortable.","","","","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Lubis","Indonesia","2014-01-28","CGK-NRT-CGK on their new Boeing 777-300ER outbound to Tokyo on a red-eye flight comfy seat with adequate pitch improved AVOD with more movies selections breakfast is served prior to landing service is good and able to catch some sleep during the flight. Inflight wifi is available and live tv option on the iFE. Flight arrived earlier than scheduled in Narita. Outbound flight leaves Narita at 12 noon welcome drink is now Evian water no longer Juices snacks and continuous drink service is served prior to lunch lunch has western and Japanese option ice cream is served 1 hour before landing for in between meal full flight service is excellent FA's friendly and cheerful flight landed on time and really liked their on board immigration process thus its a breeze upon arriving at Jakarta airport as we do not have to queue for immigration.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Meg Shropshire","United States","2013-06-07","The worst airline I've flown. My flight got changed 7 times. Each time it was a new reason why the flight time was changed. My flight was suppose to take off at 8am. Did not leave until 9pm. The service alone was enough to make me never want to fly with the airline again.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jonathan Rodden","Indonesia","2014-01-28","On Saturday October 12th 2013 we arrived 3 hours before our planned departure to Hong Kong on GA860 only to be told that the plane was delayed however they did not say that it would be 6+ hours delay. Check in was chaotic to say the least and customer service could not be found. After 1 hour we were allowed to check in so we proceeded to temporary lounge which was over flowing with people and nowhere to sit. Tried to follow up with Garuda Customer service department upon our return to Jakarta however that is a challenge in itself.","","","Business Class","","2.0","4.0","3.0","2.0","2.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Locke","United States","2013-06-05","I flew from Columbus Ohio to Trenton New Jersey a few weeks ago and had a good experience. I was worried because of the unfavourable reviews but I was pleasantly surprised with the experience. Frontier is your typical ""no-frills"" airline. You do have to pay for a snack but for the price I paid for the flight I wasn't complaining about that. The position of the seats was a tad uncomfortable however my flight was short so it wasn't too much of a problem for me. The staff and flight attendants were helpful and friendly and there were no delays on either flight. In fact the return flight arrived early. In my opinion Frontier is a good value and I would fly with them again.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Artha The","Indonesia","2014-01-23","Flew CGK-HKG-CGK 22 Dec 2013 and 2 Jan 2014. Both on A330s. Since this is a holiday season flight was fully booked but the check in process and boarding was efficient. The 1st flight was delayed 30 minutes due to high traffic at CGK but we arrived on time. The crew on both flight were excellent. Overall a great experience with Garuda Indonesia.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Clay Wescott","United States","2013-06-02","DCA to Jackson Hole Wyoming. Flights to Denver and one to Jackson Hole were on time. New clean Airbus 319s. Friendly and helpful crew. Return flight from Jackson Hole left about 40 minutes late due to weather but they held connecting flight in Denver and arrival in DCA only 10 minutes late. Excellent experience.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Jow","Indonesia","2014-01-21","GA884 CGK-NRT 24 December 2013. Check in at Terminal 2 Soekarno-Hatta International Airport (CGK). I didn't have to queue up for check in because I use GFF Gold Card and I get a lounge invitation for Garuda Indonesia Executive Lounge. I didn't have to queue up for the immigration - great plus. Boarding and pushback on time. Take off and landing on time.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Arturo Adams","United States","2013-05-30","I foolishly accepted a great rate flight forgetting you get what you pay for. Flight delayed from LAX to Denver 3.5 hours upon arriving in Denver the staff were completely useless and preferred bad attitudes over customer service. The amount of misinformation received was nothing short of incredible. Management was useless. I will never fly Frontier again.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Hengky Harun","Australia","2014-01-15","GA878 CGK-ICN 4 Jan 2014. The check-in at CGK airport was seamless. We didnt have to queue up for the immigration - a great plus. The Business class lounge is dreadful. In fact it was nicer at the gate lounge where the air was fresher. The F&B at the lounge was very disappointing. I think GA really needs to work on this in order to be able to compete with other 5 stars airlines. Flight delayed the boarding process was appalling. There is no C class dedicated line. I understand CGK airport is very congested but we were made to wait for transport bus for more than 15mins. There were no staff. I thought as C class passengers you will receive a better service in this area. Once we were on board the service seems to be a lot better. Credit to all the cabin crews. The CSM doesn't seem to do much at all. Onboard Food presentation is superb however it didn't feel as fresh as it could possibly be. Entertainment is very limited but being a night flight we didn't really use it. I also noticed the flight path program which i personally like was not available. Seat is comfortable and I slept. A nice touch when I discovered a crew had placed a blanket over me when I woke up. Breakfast was good. Flight landed smoothly at ICN. Overall it is a good flight and I look forward to experience GA service again in the near future.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Williams","United States","2013-05-29","Friday 24 May 2013. Frontiers Denver flight was delayed 3 hours which caused me to miss my connection to Reagan Airport so an agent booked me on a United flight from Denver to Dulles. While at the gate I was told I needed to check my luggage because it may not fit in the overhead bin although my carryon luggage met the requirements of a carry on. Once I arrived in Denver I was told by a United agent that they no longer have a contract with Frontier and I was unable to board the plane. So while I did not board the United flight my luggage was on its way to Dulles. I then had to stay over night in Denver and pay for my own hotel. When I finally made it back to Oklahoma I was told my bag was located and it would be sent to my house. Received a call Tuesday 28 May 2013 stating my luggage was still at Dulles with United.","","","Economy","","","3.0","3.0","3.0","0.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Townsend","Australia","2014-01-15","GA 718 flight from Denpasar to Melbourne on Saturday 11th January 2014. First of all I travelled with 5 other friends and was told we were sitting together. 3 and 3. When boarding the plane I found my self sitting alone next to another passenger. As the flight boarded at 11pm we were traveling through the night. The lights of the plane were off for a max of 2 hours therefore the rest of the time they were on while people were trying to sleep. When food came around scrambled eggs were an option. A friend got these and when she opened the lid the eggs were green. The flight attended saw the eggs and wasn't until the comment was made that these are off she swapped it.","","","Economy","","5.0","3.0","4.0","2.0","3.0","","","4.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Gene Bower","United States","2013-05-27","Have no problems with Frontier except their seats. Horrible and I've flown over 60 flights with other airlines. Never had a seat that uncomfortable. The cushioning in the seats is terrible.","","","Economy","","5.0","1.0","5.0","4.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Febrian Jose","Indonesia","2014-01-09","GA 224 from Jakarta to Solo on 27 December 2013. During the flight there were no problems. Flight was on time. Flight attendants very kind. The inflight entertainment was great. The seat was clean. I will fly Garuda Indonesia again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Watson","United States","2013-05-20","No huge gripe here but it just seems Frontier has joined just about every other airline in the USA in their quest for uncomfortable mediocrity. My tray tables on each of 4 flights were filthy and the seats are very hard. ""Classic Plus"" gives you a few more inches of leg room but little else. They will attempt to charge you for your complimentary beverage upgrade and nobody on that aircraft will get any freebies not even a tiny bag of pretzels. Don't expect a magazine (or even SkyMall) or any free TV/movie viewing. The in-flight credit card sales pitch is the icing on this cake of cheapskate tackiness.","","","","","5.0","3.0","4.0","3.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Victor Nathanael","Indonesia","2014-01-07","GA368 SUB-SRG on Jan 7 2014. Although using Bombardier CRJ1000 and only 45 minutes flight Garuda Indonesia successfully managed to deliver service as pleasant as in Boeing 737-800 flights from Surabaya. Good cabin ambience in small aircraft. No PTVs but still got a complimentary snack. I am hoping that this route should be operated with larger aircraft soon because it is not easy to get cheap fares in full capacity routes like SUB-SRG.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","3.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Dekker","United States","2013-05-13","Flew Frontier last week and had a horrible experience. On the way back they were delayed 1 hour due to weather even though looking at a radar of the entire US there were no weather issues anywhere. Another staff member said it was an air traffic control delay where another said it was a TSA issue. They wouldn't hold our connecting flight for 5 minutes and we missed our flight. We had to wait 5 hours. Finally they lost our luggage and I still don't have it back. I have yet to receive a phone call. It has now been 4 days since the flight.","","","Economy","","","1.0","2.0","2.0","3.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","P Armani","United States","2013-05-13","The planes were clean and the staff very nice. What I didn't like was they push for you to sign up for a Frontier Airlines Mastercard. They should be pushing you to get one of their cards in the Concourse / Gate Area that seems more comfortable to me than having the Flight Attendants doing it. The live TV service has gone up in price didn't like that - they should have left the price alone.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Andriani","Germany","2014-01-06","GA0324 on 22nd Dec 2013 CGK-SUB flight was delayed for 2 hours due to traffic. No refreshment (at least water) served inside the terminal. We even stayed inside the aircraft for more than 30 minutes before departing. A woman carried her crying baby was still walking around trying to calm the baby down while the aircraft was moving and seatbelt sign was already on. CA didn't warn her to sit down. The entertainment didn't work. GA0323 on 3rd Jan 2014 also delayed approx. 1.5 hours. Isn't it probably better to rearrange the schedule and fly on time? Fortunately I had 6 hours before flying to Doha.","","","Economy","","3.0","5.0","1.0","5.0","2.0","","","3.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Baronov","United States","2013-05-13","New Orleans to Denver: heavy rain flight delayed. Staff tell us we won't make our connection so should go back pay for our own hotel and try again tomorrow. We insist that we go to Denver now they reluctantly concede but take us off the connection flight giving us tickets for next day. We should have insisted that we get the boarding passes for the connection and then change those if we can't make it. Before departing we call our travel agency who tell us that there is a United flight with seats departing the same day and Frontier was responsible for placing us on that. Onboard: staff start asking me where I'm going then essentially grab my carry-on bag out of my hand to check it in. I explain that due to my short connection my bag will almost certainly not make it and ask to check for a space. They say no. I was shocked by their abruptness and rudeness. In Denver: our connection is delayed and is boarding as we leave the plane. They won't let us on. After a phone call staff at the gate decide to let us on. In Seattle: naturally they didn't get my bag there on time. I had to get it myself the next day.","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Milkano","United States","2013-05-13","I've got no problem with the on-the-ground staff of Frontier. Most are hardworking nice folks but I may never fly Frontier ever again due to their poor management making decisions. Thr overhead compartments wouldn't be extremely full if they didn't start charging to put bags under the plane years ago. Now they will charge us to have a carry-on bag for our own good of course. Also promo codes that their site say they are good for a certain time they don't last until the time they say they are usable. That's just dishonest. All things considered it's enough to push me away from ever wanting to fly them again. I'm happy to take my business elsewhere especially when other companies fares are identical. Why fly a dishonest airline that talks down to their customers?","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Victor Nathanael","Indonesia","2014-01-03","GA326 CGK-SUB using Boeing 737-800 on Dec 22 2013. The flight departed an hour late due to busy airport operations. Fortunately Garuda Indonesia provided complimentary welcome drinks while waiting for the departure. Cabin ambience is as great as usual however Garuda Indonesia needs more updated AVOD contents in all of its Boeing 737-800 aircraft's. Surprisingly Garuda Indonesia arrived earlier than expected at SUB. I am hoping to fly again soon with Garuda Indonesia and still waiting for its Airbus A330 to operate on this route.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jesse Oey","Australia","2014-01-02","GA717 MEL-CGK 18 Dec 2013. Flew on one of GA's newer A332s (PK-GPO) and I must honestly say that their new-and- improved Economy Class interior is really impressive. Great IFE clean cabin the FAs were very friendly and attentive. Unfortunately as it was a full flight and I was seated at one of the last rows when the food cart reached my area the FAs had run out of meal choices - my meal was quite tasty nonetheless. Overall an excellent experience as per usual.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Taufiq Rafly Fathurrahman","Indonesia","2014-01-02","Flew Bangkok - Jakarta. Onboard B737-800 service was impeccable cabin crew all were so nice and hospitable clean cabin during the flight and arrived in time. The economy seat on Garuda was really comfortable. Flight was delayed 30 minutes due the late arrival of inbound aircraft.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","1.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","V Williams","United States","2013-05-10","I will never fly frontier again Trenton Airport customer service is horrible and they don't have someone to take your baggage down to security for you when you have an infant a child to tend to and I also had my 90 year old grandmother with me who was in a wheelchair. When it was time to board the airplane they didn't have the walk way connected to the plane. They had to push my grandmother up on the ramp. We got to the door of the airplane they had my grandmother sitting in the middle seat they had to change her seat 3 or 4 times. We just wanted to go to Orlando FL with my children but I will go to the Philadelphia Airport and get on United to make our next trip.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Andreas Agusto","Indonesia","2014-01-02","Flew on Domestic route DPS-SUB-BPN DPS-SUB with their old unique livery on young B738 SUB-BPN with their CRJ1000NG. Honestly really enjoy the CRJ flight very smooth flight. But FA's very friendly as usual. Flight on time even it's connecting. Both cabin are clean very tasty snack choice with sandwich cake and also many choices of drink. I will fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Handoko Taniwidjojo","Australia","2014-01-02","We were on GA 716 CGK-MEL on Dec 16 and GA 717 MEL-CGK on Dec 26. The first stint was pretty much on time but unfortunately the later one got about 2 hours multiple delays from the late arrival of the airplanes congestion during take off in Melbourne and another congestion in landing approach in Jakarta. On board overall experience was very good and consistent but still impossible to do online check in for international bound. No onboard immigration process in this flight.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","G McGowan","United States","2013-05-06","TTN-TPA round-trip. Booked 1 week in advance and paid under $200 round-trip whereas US Airways and Southwest's fares were twice as much. Overall good value for money. In addition to the savings on airfare I was able to park for free at the Trenton airport. Since the flights were full we were given the opportunity to gate check our carry-ons and pick them up at baggage claim. This came in handy flying from TTN to TPA since I wouldn't have to carry my garment bag through the Tampa airport. But I would advise don't gate check carry-ons when flying into a small airport like Trenton. I had to wait in a cramped baggage claim for probably 30 minutes for my bag no thanks to the ground crew taking their sweet time. As much as I don't like the Philadelphia airport at least bags are going around the carousel by the time I get to baggage claim. Also although Frontier has DirecTV on the seat backs if you get the lowest fare you have to pay extra for it. And if you're thinking about purchasing snacks you better have a credit or debit card because they don't accept cash.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Kurtz","United States","2013-05-05","We had purchased 2 return tickets MDT (Harrisburg) to MCO (Orlando). Did online check-in 24 hr prior to takeoff at which time we purchased and paid for Frontier's Stretch seating. Selected a middle for myself and window for son who is over 6 ft tall. They called our name and boarded us first before all other passengers. My extra charge stretch seat became awful when Frontier determined the seat (aisle) next to me was the only place that would accommodate a ""double wide"" passenger. Their term not mine. They wheeled the passenger in and we spent 2 hours skin to skin with me unable to move. There would have been absolutely no way to access the screen controls. We also were unable to get out for bathroom use or for any other reason. I understand we all have different body types and sizes but it's unfair for me to pay extra for more room yet getting the worst possible seat on the plane. I will never pay for ""stretch"" seating on Frontier I won't be flying with them again.","","","Economy","","","1.0","2.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Hawes","United States","2013-05-04","This is the worst airline ever. Only use them if you are desperate and if you are plan to have a terrible experience. I have taken hundreds of flights good and bad and Frontier is one I will never take again. I've only used them three times but each time they have been delayed. I mean 20 minute delay fine but each flight has been delayed over an hour and usually close to two. One was weather related and okay of course that happens but other times there has been no excuse. And when I have talked to them on the phone they give no information for why its delayed! I've only taken this airline because it flies into an airport right by my parents so its easier when I go to visit them but Id much rather fly to Newark or JFK and take a train to my family! Lesson finally learned. But really Frontier get your stuff together.","","","Economy","","2.0","3.0","2.0","0.0","4.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Weinberg","Australia","2013-12-25","Flew Sydney to Bali return on Garuda's A330. Business class passengers use the Qantas lounge at Sydney Airport - great food and plenty of seating even during the morning rush. Unfortunately the flight was delayed 7 hours due to mechanical issues but the ground staff handled it pretty well. The flight itself - food was of high quality (and lots of it) service attentive and friendly seats comfortable (180 degree lie flat) entertainment fairly decent. On-board immigration was a great plus. Overall a solid business class product that beats all other competitors on that route (in terms of value and quality).","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","W Pandu","Indonesia","2013-12-20","Flew Jakarta - Perth VV. Onboard B737-800 service was impeccable cabin crew all were so nice and hospitable clean cabin during the flight and arrived in time. the economy seat on Garuda was just really comfortable. Definitely will fly them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Sale","United States","2013-05-01","Our flight was changed to us air. Me and my wife 2 children 1 being an infant had seating together and select seating. We were moved to another flight seated apart when there was an entire row above us for same price open. We were denied be able to have those seats and sit together. I had asked for a reason and none was given. I asked to speak to the air manager. What kind of business downgrades their customers to a worse seating arrangement when its the companies problem they had to move our flight? We also had to pay the baggage fee difference. Customer service was horrible I will have to say I would never book a flight with Frontier Airlines again and would gladly pay more to another airline that would accommodate their customers.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Arturas","Netherlands","2013-12-05","SIN-DPS. The flight and the service was above all my expectations. Clean Boeing 737-800 great friendly service. Left and arrived on time.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Miller","United States","2013-04-22","This airline could not provide a flight-crew for a flight from Kansas City to Boston so the flight was cancelled. We were then transferred to a flight to LaGuardia. We got to LaGuardia and had to switch terminals to the flight which was a US Airways flight with the rest of the people from our original flight. We got to the terminal and the flight had left and all other services to Boston had finished. We were told to go the baggage claim and take a bus to a hotel. Our bags had made it on the US Airways flight. We could not find the bus due to terrible communication skills between the passengers and the staff. However one very nice flight attendant on the flight to New York stepped outside the job description and helped passengers personally.","","","Economy","","2.0","2.0","3.0","2.0","2.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","W Roberts","United States","2013-04-16","We were pleased with our flight from Chicago to Denver and Denver to Las Vegas. I wish they had told us ahead of time that the seats in front of the emergency door don't recline. Our son has to have a reclining seat and we were not told about this prior to purchasing our tickets.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","D Ang","Australia","2013-11-25","Great flight on brand new aircraft from Sydney to Denpasar. Good IFE at every seat meals served at sensible times. Service was professional. Couldn't have asked for more for the price. Would definitely fly them again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Drazek","United States","2013-04-16","LaGuardia-Denver-Phoenix. Incoming plane to LGA was delayed for mechanical reasons. Plane to DEN therefore left the gate 2 hours late. Sat on the Tarmac another hour and a half because of a fast moving storm. We all missed our flights out of DEN. Frontier denied responsibility for the delay secondary to the weather. Clearly if the incoming plane to LGA had been on time we would have left ahead of the storm and made it to our destination. I waited in line in Denver for an hour and a half to speak with the customer service agent who gave me incorrect information. I was finally booked on a flight leaving early the next morning to San Diego way out of my way with a transfer to PHX. Spent a sleepless night in Denver airport and got home 24 hours after the start of my journey.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Demarest","United States","2013-04-16","Trenton to Orlando. I flew with my husband and my 2 young boys. Check in took a little while because there was only 2 girls at the counter. Security check did not take long but was thorough. The plane was on the smaller side but not any smaller than Spirit Airlines planes. The seats are a little smaller than your Continental airline seats. If you are a larger person and don't like tight spaces don't fly Frontier or Spirit airlines. Flight out was on time some turbulence mostly smooth. Flight back was about an hour behind but made up some time in the air. The attendants were nice. Cleanliness as average. I found some trash in the pocket seat in front of me. We had no problems with Frontier.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Wong","Malaysia","2013-11-22","DPS-HKG with 737-800. With very comfortable cabin and seat with pillow and blanket. IFE also installed in every seat. The staff is very friendly food is also very delicious. Valuable flight and recommend to everyone.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","F Wong","Hong Kong","2013-11-14","HKG - CGK on A330. Good check in service quick and easy In HK airport they use China Airlines lounge which is basic but comfortable. On board wide angled lie flat seat very comfortable with excellent cabin service 3 choices of menu snacks etc. Arrive at Jakarta airport luggage first out fast track immigration. Out of the terminal in less than 30 mins. A great experience all at a very reasonable price as it's part of my free stopover on my way to Australia.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","F Wong","Hong Kong","2013-11-14","CGK-PER on 737-800. Excellent premium check in service at Jakarta they take care of everything including immigration formalities while you are sat comfortably. Personally escorted to the temporary lounge as their new lounge is being renovated and expanded. Being the only passenger on board C class I was pampered by the purser and one crew non stop drink top up and lunch at my preferred hour etc. The experience is slightly marred by the cradle seat however still fairly comfortable for a medium haul flight to Perth. Ticket costs only slightly more than full fare economy on some other airlines.","","","Business Class","","10.0","3.0","4.0","4.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","David Lyons","Canada","2013-04-03","Denver to Spokane (March '13). We were put in the back seats that don't recline at all. The space to the seat in front of us was so close to us that ii even blocked our reading light. The stewardesses were sympathetic but apparently couldn't offer us the empty 'stretch' seats unless we paid an extra 25 dollars. The stewardess said the 'stretch seats' had actually created the lack of leg room between other seats. Frontier should not have back seats that are so cramped and certainly shouldn't be charging full price for them. While giving the usual free beverages we found it very cheap and tacky that Frontier doesn't even give a bag of pretzels. To have to pay for even music channels is very poor for customer relations.","","","Economy","","2.0","1.0","0.0","0.0","2.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Bennek","United States","2013-03-25","Booked a flight from MSP to DEN saved maybe 20 bucks on the flight. Started to taxi down the runway there was a problem where they told us they need to run tests that will take 45 minutes. 2 hours later they removed us from the plane. 3 more hours of unknown and no communication. Finally they routed a plane from another location and I touched down at 1.15 (2.15 local). Then it came time to come home my 3pm flight turned into the same thing this time we never boarded though. I waited in the DEN airport for mechanical issues until we were boarded at 8.15. I spent over 10 hours in one weekend waiting for Frontier Airlines. I have $300 in useless vouchers from one weekend - you could not pay me to fly with them again.","","","Economy","","","1.0","2.0","1.0","4.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Nielsen","Indonesia","2013-11-13","GA 412 November 11 was scheduled to depart Jakarta at 1700. Around 1655 there was an announcement at the gate (F2) that 'due to operational reasons' the flight would depart from F7. A little after 1700 we were bused to the aircraft & the door eventually closed at 1742. 42 minutes after the scheduled departure time. Neither at the gate nor on-board was there an announcement telling us why the flight was late. Is Around 1800 the pilot advised that we would not depart until around 1900 (2 hours after the scheduled departure time) due to airport traffic. If Garuda had been able to board the aircraft and close the doors on-time we may not have had to wait 2 hours! Why is Garuda incapable of keeping passengers informed?","","","Economy","","1.0","3.0","2.0","2.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Nielsen","Sweden","2013-11-07","The flights we made were above our expectations. The ground staff were friendly staff on board were extremely friendly the flights were on time. The aircraft was new and in excellent condition. Service onboard was excellent and the food on domestic flights was like the good old days in Europe. We flew economy and the leg room was excellent!","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Grady","United States","2013-03-22","I have flown Frontier twice in the last month. Both times the flight was delayed until it was later cancelled. The agents were very difficult to work with and did not provide reasonable accommodations. On the first flight I had to purchase a Delta flight or wait 2 to 3 days to get to my destination with no weather issues at the origin or destination airport. Today a Thursday I was turned away in Minneapolis and told they could not get me to a wedding in San Diego by Saturday. Given no alternatives in either case. Neither was acceptable and I will not fly this carrier again.","","","Economy","","","3.0","1.0","2.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","C Kevin Santoso","Indonesia","2013-11-05","Flew TPE-CGK on Garuda was supposed to fly on July 13th instead was moved to July 14th due to typhoon. The food was good the inflight entertainment was good though there's still room from improvement. The food was good had some grilled fish for breakfast. Seat was better than SQ's. I'm stunned with the improvement and will definitely fly with Garuda again but on Executive Class maybe.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Phalen","United States","2013-03-19","My outbound flights were both on time and I really have no complaints other than both planes smelt. My return was delayed and after asking to be rebooked the gate agent said everyone was going to make connecting flight. She was incredibly rude and did not want to help anyone. After missing my flight which I knew was going to happen it took over an hour to rebook me and half my flight missed connections. Frontier could not get me into OMA within the next 24 hours so I drove. I would never recommend flying Frontier.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Wolf","United States","2013-03-19","Have flown Frontier 3 times now each time seems to be a little worse. Just got back from a Florida trip via Harrisburg PA. Going down there was a problem with a seat late leaving. Coming back same problem sat onboard for one hour waiting for a seat to be fixed. My tickets were bought 3 months in advance and they were high in price one month before the flight they were 1/2 the price. So buying early isn't always the best way to go. Wanted to buy a snack they were out so made another choice they were out - this was the first flight of the day. Cheaper isn't always better.","","","Economy","","5.0","2.0","3.0","1.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Stephen","Indonesia","2013-11-01","SRG-CGK-BKK all flights were on time. I flew Economy Class on SRG-CGK and Executive Class on CGK-BKK. I couldn't check in for my second flight in SRG so did on arrival in CGK at the Premium Check In Area where they assisted me immediately. They printed the boarding pass and gave me a Fast Track Card for immigration in Bangkok. Was escorted to the Executive class lounge (I didn't pass through immigration). On arrival in the lounge she went to get the immigration stamp for me. The Executive lounge was little bit disappointing but I accepted it because they are renovating their lounge. After boarding the aircraft they quickly offered refreshments and I had 3 choices of meal.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","B Zimbelman","United States","2013-03-06","I checked in online the night before but did not have my boarding pass. I also was not checking any bags. I made it to the ticketing/baggage check counter right at 45 minutes before the flight time. I was told that I could not check in. Rather than wait in line I remembered seeing signs that you could get through security using your smart phone. I verified this with the agent before I went through security. Unfortunately I only had the pdf document downloaded to my phone and that was not sufficient. I needed to have the little speciality square that these smart phones can read. I had to return to ticketing to change my flight because I was definitely going to miss the flight. Then I had to fly standby and hope I could get on a later flight. So my lack of knowledge regarding the scanning/smart phone procedures did me in but it all started when the first agent gave me bad information. The agent that finally provided me with a boarding pass verified that the 1st agent should have been able to issue the boarding pass - it was only checking in at that point that required her. In hindsight I should have argued with the 1st agent or requested that he check with someone more experienced (or who was listening to me).","","","Economy","","2.0","3.0","1.0","0.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Yonatan Kusnadi","Indonesia","2013-10-31","Jakarta - Kupang via Denpasar. Both flights in Executive class. The service was good very nice crew yet very intimate. The food was just ok but the dessert was great. I also tried the new executive class on B777 very nice seat new entertainment which was good.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Gibbs","United States","2013-03-04","We traveled recently on a trip that was American Airlines to our destination but Frontier on our return. I have no complaints about the flight itself. We were delayed due to necessary de-icing but the captain and flight attendants kept us informed and we were grateful to arrive at our final destination only a couple hours late. My only complaint would be that they don't know how to seat people we were in a group of 4 (2 couples) and they seated us all over the plane in middle seats between people who were traveling alone. We weren't allowed to pick our seats or change them so that even couples could sit together. I just feel that if you book your trip early enough as we did there should be no excuse for such a terrible job of seating us.","","","Economy","","7.0","4.0","3.0","5.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Timothy Drisst","Indonesia","2013-10-16","JOG inbound to CGK poor inflight refreshment (snack box) with only 1 cheese Danish plus very small mineral water with the brand new snack box they should have more snacks inside - very poor for the short ride. If I recall back before 2009 they still served an old fashioned snack box with variety of Indonesian food items. Flew 15 October 2013 in economy class.","","","Economy","","10.0","5.0","5.0","1.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","James Musgrove","United States","2013-02-20","Booked our trip in Sep and paid for preferred seating. When we checked in at the ticket counter we were told that our seats that we prepaid for we're reserved for other customers and we were given seats further back. On the flight the seats we had paid for sat empty. While onboard I turned on my light to get a drink and the attendant said I would have to wait while she and another attendant stood in the front and had their drinks and snacks an hour later she came by and wanted to know if we wanted anything. Would not waste my money on such poor service.","","","Premium Economy","","1.0","4.0","2.0","0.0","3.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Andrew Maile","Indonesia","2013-10-15","CGK - Abu Dhabi. Quick check in but we departed 90 minutes late. I was concerned that I would miss my connecting flight in Abu Dhabi (codeshare on Etihad) The stewardess told me it would all be fine and not to worry . Onboard service was satisfactory; reasonable IFE decent food etc. etc. On arrival at Abu Dhabi I rushed to the connecting flight gate but it had already departed. Was rerouted onto Qatar Airways. Overall Qatar was significantly better than Garuda. The difference between a 4 star and a 5 star airline I guess.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Sihombing Leo","Indonesia","2013-09-29","CGK to PLY pleased with the service. Without delays and had good take-offs and landing. Inflight entertainment was good but could be better. Comfortable seat if compared to other airlines economy class. Price could be cheaper but not too expensive for service like that. The food was delicious for plane food.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Garey Maietta","United States","2013-02-18","Return round-trip from Ft. Lauderdale to Trenton-Mercer NJ airport was a disaster. We had a return flight for Monday 2/10/13 at 6.40pm - they delayed the flight to 8.50pm then to 11.30pm then at 12.30am cancelled flight. They advised that they could book us on a flight back Friday - 5 days later! The flight Wednesday was fully booked. We asked that that they put us on another airline on Tuesday but they would only refund our fare. It ended up costing us double since we had to get one way tickets at the last minute on another airline. We had to fly into Newark airport and then arrange transportation back to our car in Trenton. We will never fly Frontier again.","","","","","","0.0","4.0","1.0","4.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Ben Foley","United States","2013-02-18","All flights departed on time and either landed early or on time. The second flight DEN to IND was the best of all - one flight attendant knew my son loved the Frontier animals so he looked for some cards with the animals listed. He gave the whole family free headphones to watch TV for the rest of the flight. If the need arises to travel to DEN again I will definitely choose Frontier Airlines.","","","Economy","","10.0","4.0","5.0","0.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Maria Ioana","Romania","2013-09-19","Abu Dhabi to Jakarta and back in August/September 2013. Good food good service both times without any delays no queues upon check-in good-looking cabin smooth flight and everything. I would definitely fly Garuda again and I'll recommend it for sure to anybody traveling on the same route.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Donald Smith","United States","2013-02-12","Kansas City-Denver-Colorado Springs return 1-30-13 return 2-4-13. No problems on first leg but flight from Den to COS was late nearly 2 hours as originating flight from Minot ND was delayed due to mechanical. Return flight COS flight pushed back and stayed on tarmac for 30 minutes as one engine could not be started. Eventually corrected and just barely made connecting flight to MCI. Again no problems on the Denver to Kansas City flight.","","","Economy","","5.0","4.0","5.0","0.0","0.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tambun Harris","Indonesia","2013-09-17","CGK-ICN on 30th July 2013 and ICN-CGK 3 weeks later. Both in first class. Both flights were on time. The staff were very nice and helpful to the customer needs. The food was not the best but still acceptable. The seats are great. Overall I had a great experience using this airline.","","","First Class","","10.0","5.0","5.0","3.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","N Fauzi","Indonesia","2013-09-17","My family and I used GA for CGK-HKG-CGK 26-31 August 2013. FA's were very helpful and polite with our 2 children. Immaculate cabin. On time. Improvements needed for inflight entertainment. Generally excellent service.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Michael King","United States","2013-01-31","My daughter and I flew from Newport News to Denver and on to LAX on Jan 25 2013. Although both flights were enjoyable the first leg was particularly well managed by the flight crew. One of the passengers a lady with a small child 15 months old was doing an admirable job of keeping the little girl happy. On a 4.5 hour flight this is a nearly impossible task. After serving drinks an FA spent a good deal of time occupying the little ones time. As a parent myself and remembering what traveling with little ones could be like I am sure the mother of this child was very appreciative.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","V Nathanael","Indonesia","2013-09-17","SUB-CGK on GA309 yesterday. Surprisingly Garuda Indonesia used Airbus A330-200 aircraft to operate this route. Cabin crews were pleasant as always in-flight meal is equal with the flight time provided but in-flight entertainment needs to be updated with new movies and music. Hope to fly Garuda Indonesia again for SUB-SIN service next month.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","I Jennings","United States","2013-01-14","We paid for classic plus going from KC to Denver and stretch on the return. You get 36"" of legroom but the seats were flat and uncomfortable at least for my back! On both flights we took off around 40 mins late with no apology or explanation. The flight attendants looked tired and were unfriendly. The check in staff were just as bad. Frontier needs to improve its customer service. A shame as they are good value.","","","","","5.0","1.0","1.0","3.0","0.0","","","5.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Cox","Australia","2013-09-16","Flew Brisbane- Bali return 30/8 - 12/9. Refurbished 737/800 in excellent condition. Good seating plenty of leg room. I'm 120Kg they gave me and the wife a vacant seat between us without having to ask which was very nice same on return leg. Left on time arrived on time both ways. Excellent service by attentive staff. Could not find fault with any aspect of the trip. Never flown Garuda before. Definitely will again! Entertainment system works fine good selection of movies (Tip use your own ipod head set far better sound quality).","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tsui CH","Indonesia","2013-09-16","CGK-BKK on 11/9 and BKK-CGK 14/9 on a 737-800. Decided to try out the national carrier. To Bangkok - delayed. Booked seat but the attendant said it had already been released or not booked. Don't understand. On the way back delayed again. Was given a middle seat while again had booked a front row aisle seat. Toilet queue was long and waitress asked us to queue in two rows for the toilet! With the national carrier you get to carry your cabin luggage down the stairs brave the drizzle stand on the bus to your terminal before you realize that it's all stairs up to the immigration area. I can't believe this. This was my last flight with them. I paid full fares for my tickets and was wait listed for executive class. Very disappointed.","","","Economy","","1.0","2.0","1.0","4.0","3.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Mike Rollins","United States","2013-01-09","Unacceptable service for our charter 12/23/12 to Punta Cana from Chicago and again back on 12/30-31/12. In brief 3 flights from O'Hare on 12/23 all delayed several hrs flight to Montego Bay was cancelled all because none of the crews were complete. They knew this was going to happen and never notified any of us. Offered no info or help. Coming back we waited 2 hrs at Punta Cana airport then flight cancelled.","","","Economy","","","3.0","1.0","1.0","3.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Thompson","United Arab Emirates","2013-09-16","PEK-DLC 16/8/13. Newish B738 on time departure and arrival (bit unusual in China). I think Dalian Airlines offshoot of Air China. Good service and food no complaints.","","","First Class","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Zimmerman","United States","2013-01-07","December 2012 round trip between Madison WI and Washington DC. The planes were up-to-date and the seats very comfortable. The service was superb at check-in gate and through the flight. Crew were organized and friendly. A nice touch was the raising of the cabin lights during beverage service. Many food items were available for sale. We didn't buy any but liked that there were options. Flights were comfortable and calm.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Prudhon","United States","2013-01-02","We flew on Christmas Day from Madison to DCA (Reagan). It left 2 hours late. Return flight on 12/30/2012 left 4 hours late. Seemed to be a problem in gathering crew for the flight. Unprofessional appearance and very casual attitude. Here in Wisconsin we like having the option for a non-stop from Madison to Washington DC but the service is terrible. Hope I can find another way.","","","Economy","","1.0","2.0","4.0","3.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","L Angus","United States","2013-01-02","Flew round trip from Ft Myers to Denver 12/12. Flight out was no problem. Return flight - flight listed as on time on the screens but we boarded over 30 minutes late. No announcement made that explained when we would be boarding the reason for the delay or any kind of apology or assurance. Asked to check our carryon bags at the gate which was not a problem except that my companion was not given the receipt from her bag check. The agent said she would be right back with the tag never returned and when my friend asked the attendant she was sent to the front of the plane and told by the gate agent that there was no way they could find the receipt. During the flight we experienced strong turbulence no acknowledgement was made by the flight attendants or by the pilot over the intercom system. We don't plan to fly Frontier again.","","","","","","4.0","1.0","3.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Stephen Santoso","Indonesia","2013-09-03","Semarang-Jakarta-Bangkok. Both flight were on time. On my first flight the aircraft was new with sky interior cabin. Flight to Bangkok was on time the cabin was clean all the flight attendant were attentive and really care with the passenger. However Garuda need to improve their Entertainment system especially for a flightof more than 3 hours.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Arief Nazafa","Indonesia","2013-09-02","CGK-PDG on Boeing 737-800. Departure to PDG was on time as well as the arrival. On boarding received a nice smile from the flight attendant. The meal was standard but delicious. There is no Audio Video On Demand at every seat but only one every 3 rows. When I asked for additional drinks the service wasn't as good. Inflight entertainment was ok but the sounds was too low.","","","Economy","","8.0","5.0","3.0","5.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Robinson","United States","2012-12-31","We left Seattle late but the gate and flight crew told us that the connection in Denver for my flight to Orlando would wait for us. Flight was pleasant and the air crew good. However the plane did not wait and no flights available until tomorrow. To add insult to injury they lost my bag.","","","Economy","","","4.0","1.0","3.0","4.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Dani Stellmach","United States","2012-12-31","Delayed over 2 hours. None of it related to weather issues. It was because we were short a stewardess for our flight and we had to wait for them to arrive from another city. My first and last time my children and I fly Frontier Airlines. Completely unacceptable.","","","Economy","","","2.0","2.0","2.0","2.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Fictor Vincentius","Indonesia","2013-08-29","CGK-TPE (GA852). Orange juice given as welcome drink nice inflight entertainment with AVOD great meals and FA's were very friendly. GA's fare is much cheaper than CI/BR even AirAsia.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Kelcie Devitt","United States","2012-12-31","Virginia to California in economy. They checked in all of the classic plus customers before checking in a single Economy customer. I and many others nearly missed our flights because of this. Once I actually got to my plane to make the 5 hour trip I realized once again because I was an economy passenger I then had to pay for movies! There's was no entertainment either direction which made for an even worse experience. On my way back to Virginia I had a lay over in Denver and realized my original flight Id bought from Colorado to Virginia was no longer in service and I had a 6 hour layover. I was never notified of the cancellation and this just confirmed that I will never fly with them again.","","","Economy","","2.0","3.0","1.0","3.0","1.0","","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Aldo Samulo","Indonesia","2013-08-28","From Jakarta to Bangkok and vice versa. During the flight there was nothing too special but the cabin crew were friendly enough and courteous to passengers. For entertainment too little and the touch screen is very hard and very difficult to use. And I just hope that there is improved entertainment facilities to be used more easily.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jakha Indra","Indonesia","2013-08-26","CGK-MKS A330-300. Friendly flight attendants entertainment is not toO bad nice cabin interior and on time schedule.","","","Economy","","5.0","5.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Jeff Morgan","United States","2012-12-28","Had an emergency flight back to Ohio. I left Albuquerque in bad weather but was reassured by Albuquerque Frontier staff that I would be able to catch the next flight back to Ohio. Frontier airlines in Denver knew that we would not be able to make the connection and told me that the Albuquerque Frontier station frequently tells customers that they will be able to make connections that are not possible in an effort to get them out of Albuquerque to be someone else's problem. I had the 'pleasure' of sleeping in the Denver airport overnight because staff in Denver said that they were not liable for putting me up in a hotel.","","","Economy","","","3.0","1.0","5.0","3.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M Fallows","Australia","2013-08-20","PER-DPS. Relatively new 737. Food good. The entertainment system could be improved as the sound was barely audible. Service was average. The attendants were generally well presented and well mannered however in order to get a drink were sent to the galley ourselves. On this route Garuda still well outshines its competitors in terms of service food entertainment and value for money.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Lori Kasten","United States","2012-12-25","My 2 older children had a flight from DIA to Grand Rapids and they sat in the airport for 6 hours before Frontier cancelled the flight. The were rebooked for the following morning. We arrived at 6 am flight just to be informed that flight was cancelled. We received no compensation or upgrades for the inconvenience. They rebooked us for what was our original 2 hour flight tomorrow to fly 4 hours to Houston 3 hour layover and then another 4 hours to Detroit - not their airport of origin. I have 4 children returning 12/28 on Frontier what are the chances they will all make it?","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ahmad Salim","Indonesia","2013-08-13","Denpasar to Cengkareng 12 August 2013 with GA421 777-300ER. Delayed 25 minutes because of late arrival. Excellent interior design and service.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Steel","United States","2012-12-20","My wife and I flew Frontier on a whim since it was our honeymoon and they offered a non-stop flight. The flight to our destination was uneventful even pleasant. On the return the ticket staff were incredibly rude. We paid additional for the both of us to sit together in the middle of the aircraft however when we arrived we were seated at opposite ends of the plane. After spending an hour trying to get the issue resolved we had to resign ourselves to the back of the plane negating the extra money we spent for preferred seating.","","","","","","3.0","1.0","0.0","4.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Debra Miller","United States","2012-12-20","Awful experience ticket agent was very rude. Our flight had been moved to another day without notifying us the ticket agent said it was not his problem and we needed to contact the other airlines to find a flight to Orlando. He finally did find us a flight on American and it was already boarding so we had to run to catch the plane our option to fly home was stay an extra day in Orlando which we could not do or fly from Orlando to Denver to Madison WI which we had to do. Fly another airline.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Karen Clark","Australia","2013-08-11","PER - DPS. Good flight. Plenty of room as plane was only 1/3 full so we were given 3 seats up front for the two of us. The dinner was good for airline food. I found I could not watch the inflight entertainment as the sound level was so low and the headphones they give you do not fit well. I tried turning the sound up but was still not loud enough. The other strange thing is that they did not offer tea or coffee after dinner. Compared with the other airlines on this route Garuda offers a lot more space and comfort and as the other airlines increase their price Garuda is becoming very competitive.","","","Economy","","8.0","5.0","5.0","4.0","2.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gina Vianty","Indonesia","2013-08-05","Boeing 777-300ER Flight 232 To Jeddah. Enjoyed this flight. With a working earphone delicious meal and working TV. Very grateful to the cabin crew.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Lorett","United States","2012-12-18","We flew to Puna Canta. Attendants were friendly and attentive we were celebrating our 50th anniversary and enjoyed the trip there and back. Impressed with the cleanliness of the bathrooms and the room in them. Hope to fly them again.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Rafi Pramadio","Indonesia","2013-08-04","Flew CGK-SIN and HKG-CGK last month. Flight from Jakarta to Singapore was nice. Although something went wrong at first because the flight I booked was already full they transferred me to another GA flight leaving just an hour earlier. The 737-800 was very nice with clean lavatory and sleek clean exterior. Meal was alright with the traditional Indonesian food. Swift boarding and disembarking throughout all legs. The flight from Hong Kong to Jakarta was also nice overall. Clean lavatory and had a decent meal too. The AVOD was terrible. It didn't respond very well and the person in front of me had to suffer the consequences. Outdated and needs to be updated. But overall very nice for a 4-star airline.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Vonne","United States","2012-12-06","Depending on which rules they choose to enforce you can never be assured that you will be granted access to their boarding process. I am a young woman with a certified disability. I live 4 hours from Oklahoma airport and after waiting on the check in line presented my travel documents 4 minutes late according to their boarding rules. I was not allowed to check in for my scheduled flight. I was re-routed to an intermediary city where I had to spend the night before catching a flight to my final destination. Do not fly this airline especially if you have children or special needs!","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","N Victor","Indonesia","2013-08-01","SUB-CGK using Boeing 737-800 aircraft. Departed late but arrived on time at CGK airport without any baggage trouble. In-flight meal is adequate for short route travel. In-flight entertainment is good as always however the headphone needs to be repaired soon for the next flight services - one side is off. Will travel again with Garuda Indonesia in the nearest future and hoping that Garuda will use its renowned Airbus A330 or Boeing 777 for one of the CGK-SUB vv services soon.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Brian Robinson","United States","2012-12-03","Booked one way GSO-MCO Nov 26th. Few minutes late leaving and arriving but no problem. Cabin staff friendly and competent. Plane clean and IFE working. Thanks Frontier for bringing low cost full size plane service to GSO.","","","","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Bor","France","2013-07-30","Return flight Jakarta-Denpasar. Check-in easy and efficient staff very friendly the plane was very modern. In addition we had individual TVs with video on demand! This is the first time that I have found an airline providing VOD system for a short-haul flight! Plane departed on time and for both flights arrived half an hour before schedule! The only bad point for my trip: I've waited for almost 45 minutes to get my luggage and thought they lost it. But actually they made a mistake by placing my luggage in the ""executive class passengers"" part of the arrival point. I highly recommend Garuda Indonesia for its high sense of service efficiency and reliability.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Jacon Chun","United States","2012-12-02","Very disappointed with Frontier Airlines service on our trip out to visit family for Thanksgiving. They did not make traveling with two young children easy (1 toddler 1 infant). We selected seats together at the airport we could not sit together because we didn't pay the extra $5 fee for the opportunity to select seats. So we pay the upgrade for the 1st leg of our flight but they keep us in separate rows and seats for the second leg. With a 2.5 year old and an 8 month old we're all going to sit in separate seats? I highly dissuade any families from using Frontier. We flew home on United and had no problems whatsoever sitting together.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Jablonski","United States","2012-12-02","I had a combined round-trip ticket flying American from Tulsa to Denver then Frontier to Minneapolis; coming back was the reverse Frontier out of Minneapolis then American to Tulsa. It was ticketed through American. Flying to Minneapolis was fine because I didn't really have to interact with checking in at Frontier. However the return was horrible. I arrived at the airport later than I planned but still had a half hour before takeoff when I tried to check in at the Frontier counter. The attendant wouldn't let me check in because he said I wouldn't make it in time. I had a half hour but he wouldn't even let me try. I asked if there was anything he could do and he said no. Other airlines have been known to call the gate tell them the passenger was on the way and ask them to hold the plane. But not Frontier. He was also unwilling to help me get on a later flight because ""it's ticketed through American let them help you"". I went to the American desk. They were very friendly and tried to help. However it would cost $150 to change my ticket and fly from Minneapolis with them so they suggested I go back to the Frontier desk and ask them to sign my ticket over to American. The attendant would not help me and rudely said it was my fault because I was late. But he finally said they could put me on standby on the next plane which would leave 4 hours later but said it was full so my chances weren't good. I went back to American and paid my $150. From now on I will pay a little more to deal with a friendly helpful person.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Antonio Jefferson","United States","2013-07-29","CGK-ICN-CGK on GA's newest A330. Both flights leave on time. Welcome drink on economy class is a very nice touch. Cabin crews are excellent as they constantly smile regularly walk through the cabin to make sure everything is fine and being helpful. Their language skill is also excellent; all Korean cabin crews onboard are even able to speak Bahasa Indonesia clearly. The inflight entertainment is pretty outdated although it still has plenty of good movies to watch. The seat is very comfortable and has plenty of legroom but it has no legrest. Inflight meal is delicious they even serve the Korean ginseng chicken meal on my return flight. The immigration onboard is amazing and saves my time a lot upon my arrival at CGK. However GA should improve their amenity kits. They should add kits more than a pair of socks and a blindfold. Garuda should also serve hot towels which are better than the cold towels that are currently being served for economy passengers.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Zainab Sitta","Indonesia","2013-07-23","I recently took flight and have been very impressed with Garuda Indonesia. In the fasting month of Ramadan most Indonesians Muslims don't eat during the daytime and we are offered boxes to carry our inflight meal. This service has impressed me a lot as Garuda Indonesia has been committed to constantly give better service for their passengers even in this special occasion. Cabin crew are also very friendly and smiley they always give the nice greetings and service for all passengers. The only con I had might be the check-in system on CGK as the system migration has not been fully adopted the check-in was late and the ground staff were not really standby during the process. Meanwhile the inflight entertainment is not updated compared to other airlines.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Michelle Ratcliff","United States","2012-11-30","We were supposed to leave on a 1.12 flight to Denver and our plane had started boarding when an announcement was made that there may be an aircraft change. There was - the plane headed to Harrisburg directly across from our gate started deboarding and got on our plane and took off. Here we sit 3 hours after we were supposed to leave with another 5 hour wait before we can leave. What I don't understand is why we had to sacrifice our plane and time for the folks going to Harrisburg. It's a huge inconvenience. We will never fly with Frontier again.","","","Economy","","","0.0","3.0","0.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Toney","United States","2013-07-23","MES-CGJ flight was memorable due to the excellent service surprisingly good meal and most of all the polite professional FA's. Collectively the level of English comprehension as used/spoken by the FA's was much higher than that on domestic competitors. Inflight magazine was excellent of high quality and useful. Although the flight did not leave on time the pilot made up the time arriving in Jakarta some minutes before scheduled. Garuda's domestic route is excellent service very good if only their domestic fares would match that of the main competitors it would wipe the floor with them. Compared to 2009/2010 the Garuda online booking website is vastly improved and user friendly. I fervently hope Garuda will soon return to the LAX-CGJ route.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Rowland","United States","2012-11-26","Flew Frontier 3 times this week (Denver to Phoenix 11/16 Phoenix to Denver 11/17 and Denver to Dallas 11/24). This was the first time I had used this carrier. Not a single flight left on time average delay on each flight was 2-3 hours (always blamed on mechanical delays). I understand being delayed once in a while but 3 out of 3? Also staff (from the baggage checker to flight attendants) were grouchy and the customer service reps essentially told me too bad (never once apologized for the inconvenience). I fly a fair amount (20+ times per year) and have been on almost all major US carriers this one takes the cake as the worst!","","","","","","2.0","1.0","0.0","0.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Michael Gordon","Australia","2013-07-18","Denpasar-Sydney 16 July. We were running tight for time encounters to Denpasar from Doha with Qatar. Emailed ahead and met at Denpasar by ground staff escorted through the airport arrivals etc to check in to make flight to Sydney. Top marks for Garuda ground staff. Flight on time and in flight service excellent. A330 with full flat beds friendly service and would have no hesitation flying Garuda again.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","N McCabe","United States","2012-11-19","I flew from Austin TX to Portland OR changing both ways in Denver CO. On all 4 planes the aisles were so narrow that it was difficult to even enter the plane. The planes seem to have been changed from 5-seat rows to 6-seat rows and additional rows added. This meant that the seats were so close together that the experience was like being a sardine in a can. When the stewards were passing out drinks on one flight they parked the cart by my row and served the whole plane from there. When the passenger in front of me lowered their seat they were in my lap. Never again will I fly Frontier.","","","Economy","","","1.0","3.0","2.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Morgan","Australia","2013-07-18","Melbourne to Denpasar return on an A330-300. Both flights were great. Cabin crew extremely friendly and constantly offered drinks. The snacks and meals served on both flights were of a good standard. The plane was in a good condition and there was plenty of leg room. The inflight entertainment offered a good selection of movies and other shows. All flights were on time. Very impressed with Garuda Indonesia.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Susan Baker","United States","2012-11-14","Will never fly Frontier again. Was on 4 different flights and were only greeted twice by flight attendants. Made arrangements in April for a November trip and had no choice of seats at reservation time only to be told at check in you will get your seat at the gate. Gate staff were rude. We had a first time flyer with us and nicely asked if she could be seated with one of us so she wasn't alone. Only to be told we were lucky to be on this flight. The 4 of us were separated on all the flights we were on. When you're flying for over 3 hours it would be nice to sit with someone you know.","","","Economy","","2.0","2.0","2.0","0.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Michael Gordon","Australia","2013-07-17","Flew SYD - Denpasar early May. Business class. On time dep and arr. A30 both ways nice cabin all clean. Very good service - very friendly. Certainly best choice on this route as full service airline. Highly recommend on this experience.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Stefania Mendoza Navarette","Spain","2013-07-17","Abu Dhabi to CGK last week and I have been really impressed with the level of quality and service. Even though at that time GA encountered problems due to system migration but the agent managed the trip very well. Onboard the aircraft the cabin crew were sweet and charming and seemed to be very professional. The entertainment system must be upgraded though as well as English announcement made by the cabin crew. The food was tasty and cabin crew didn't hesitate to offer more food as the business class was not fully booked. In a sum GA has impressed me and looking forward to fly with them again in the future.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Mark","United States","2012-10-21","Denver to Dayton to visit family in Ohio. Have flown Frontier many times before staff have always been courteous and apart from when I've flown home in the winter the flights have been on time. I have a direct flight so don't know about connecting flights.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Murray Groves","Australia","2013-07-15","Departed 29th June on GA 715 and returned on 12th June on GA 714 - Sydney to Denpasar return. Garuda have really improved over the last 3 years since I have been flying them. The business class service is fantastic and the lie flat seat on 330-200 was very comfortable. The only improvement I would suggest is a better business class food.","","","Business Class","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D McLeay","Canada","2012-10-18","Flew from Orange County to Detroit with a stop in Denver. Boarding in Orange County was fine was seated at the very back of the plane which I hate but that is the luck of the draw. Flight started with flight attendant saying the TV system was broken for the flight . Beverage cart came around giving us a shot glass of Pop. Landed in Denver 15 minutes late. Only had 15 minutes to catch my next flight which was 7 minute away from gate to gate. Being at the very back of the plane killed another 5 minutes. We rushed (with no assistance from the airlines) to our connecting flight and was made to feel like it was our fault when arriving at the next plane for holding up the flight. Never even looked at our boarding passes just ordered us on the plane. Why would they put us at the very back of the plane on the first flight when we had a tight connection like that. I booked over a month in advance. Second flight to the very back of the plane again. Air did not work in our seats and when asked attendant about it she brushed it off in addition the seats do not go back when you are in the last row which made it tight. Then the TV came on and was disappointed we had the pay $5.99 if we wanted to watch it. Overall very uncomfortable flight with rude attendants. I flew AA a week earlier and had a great experience.","","","Economy","","1.0","1.0","1.0","0.0","1.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tofik Nurochman","Indonesia","2013-07-08","SIN-CGK on 4th July 2013 with GA0827. Ground staff very helpful and also onoard! The food was really good - a chicken dish with rice! Landing was on time. I will fly Garuda Indonesia again!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Nola M Wellman","United States","2012-10-04","Even though I booked round trip tickets with Frontier I never once got on an actual plane the departing flight was cancelled altogether and the return flight was delayed so long that the connection would have been impossible to make. Making matters worse I was flying to my sister's wedding in California from Michigan and could not afford to wait for following day much less trust that it would go. So they rebooked myself and my daughter on a flight from Detroit to Washington/Dulles then after hurrying to the connecting gate we flew clear across the continental US something like 5 straight hours. Not much fun to say the least. Coming home we were forced to layover an extra day so my 5 day trip turned into a six day trip with three days spent entirely at airports. As far as this review goes I can't give an opinion because I never got on their plane! My sister booked my niece on the same flight so the same thing happened to her except they rebooked her on US Airways and she flew from DTW to Phoenix but never made her connection to California.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ade Maulana","Indonesia","2013-07-07","I was flying GA-550 from CGK to PKY. On time schedule good VOD (video on demand) and good F&B. Smooth landing and the captain was very nice in communicating with passengers to inform all flight conditions (altitude speed weather etc).","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Carlson","United States","2012-09-20","I will never fly Frontier again. The staff were rude and made us very uncomfortable. They were not helpful at the baggage check in this was in PHX on the morning of Sep 12th. On our connecting flight going to Nashville one of the flight attendants snapped at me when I asked where the restroom was. Their lack of customer service made my experience lousy. On our way back we took United Airlines. Totally different.","","","Economy","","2.0","3.0","1.0","3.0","4.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Kusnierczak","Thailand","2013-07-04","Abu Dhabi - Amsterdam. Ticket had EY code as a codeshare. Journey was nice but there were some issues. First of all the entertainment was jammed. It was hard to click at the screen and use this. Hard to change movie or anything. Food was nice but there were no any alcohol beverages. Airbus A330 as usual is a comfortable airplane. Flight on time.","","","Economy","","7.0","4.0","5.0","3.0","2.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","S Kelsey","United States","2012-09-11","Overall I was very satisfied. Online booking was smooth I had no problems boarding and the flight left and arrived on time in Denver. I flew from Salt Lake to Little Rock to visit family and I might have to push my return date out so I am curious as to how smooth that will go. The drinks on flight were a small cup with ice the food was expensive and so were alcoholic drinks so I refrained from those. I would recommend this flight and would also add that more leg room would be nice.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Adhitya Wardhana","Indonesia","2013-07-03","DPS-CGK CGK-MES MES-CGK. Was expecting all flights to have the Entertainment System as advertised but it was not. Hopefully soon. The rest was great.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Miller","United States","2012-09-09","My flight to Colorado Springs with connection at Denver was delayed which in turn made me miss my connection flight. They showed no empathy towards my situation but were rude in suggesting that the only option was to fly the next day at 8 am. We were told that they were holding flights when in fact my connection flight left 7 minutes earlier than suppose to. This is the last time I fly Frontier. I was told by another flyer that this happens way to frequent and he was driving from Denver to Colorado Springs. This was my first time flying alone to this airport. They have made this a bad experience. This airline needs to get their act together.","","","Economy","","1.0","4.0","2.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Rona Marginung","Indonesia","2013-07-03","JKT-SOC Flight GA220 on May 20th 2013 on B737-800 last month. The aircraft was very nice clean helpful stewardesses with smiles. Good inflight services. I will recommend.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Gowri Rangarajan","United States","2012-08-28","I was travelling with my 4 year old. My flight to Portland with connection at Denver was delayed 3 hours. First they said it was due to weather but then they said it was a mechanical problem with the flight. I was to miss my connection at Denver. They showed no empathy towards my situation but were rude in suggesting that the only option was to either stay back at Denver or fly the next day at 9 am. The next day they were so fuzzy about my baggage being overweight by 1 pound - the same bag they checked in yesterday but had to get back due to flight delay. They made me remove stuff from my bag and finally they lost my bag. Staff at Portland responsible for baggage claim was impossible. I am still waiting for my baggage to arrive and I am hoping I would get it back.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Handoko Taniwidjojo","Indonesia","2013-07-01","CGK-ICN vv. Very good experience on board on time great services and good food although on ICN-CGK stint everybody was forced to have only one choice. Decent leg room and seat comfort but the cabin temperature was too cold on CGK-ICN stint. Unfortunately our great on board experience was not along with the booking process unlike the other major airlines including low cost carrier that allowed you to make seat selection during ticket purchase with Garuda it was impossible to do that. No facility for web check as well.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Michael Little","Australia","2012-08-28","Portland-Denver-Jackson Hole in A320/A319. Smooth online booking online check-in and bag drop Flights on time and the service efficient. Seats in the cheapest part of the plane offered as much legroom as premium airlines' Economy. A non-alcoholic drink was served on each leg (no free snack). The hub at Denver was quite crowded and busy. Luggage took a long time to be unloaded at Jackson Hole. Overall a good experience.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kevin Chang","Singapore","2013-07-01","Jakarta - Singapore (29 June 2013). Meal was horrible earphones were not working on one side volume was hardly audible. Service crew were simply lifeless and lack of warmth. Not even a budget airline like AirAsia provided such disappointing experience.","","","Economy","","2.0","3.0","2.0","1.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Dave Egginton","Indonesia","2013-07-01","Denpasar to Hong Kong return. This really was a tale of two flights. Outbound the crew semi interested I asked for a wine with my lunch. None on the trolley when it did arrive it was in a paper cup. AVOD was a little difficult to navigate using the touch screen. The return leg was a complete reversal. Attentive smiling crew a glass of wine served at the same time as dinner. Good flight times and price for this route.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","A Gipson","United States","2012-08-16","I arrive at the airport 2 hours ahead of time to find the Frontier line out of the door. There were two extremely slow agents and a slew of broken kiosks. After an hour in line I finally got through security to find out my flight was delayed. Because of this I would miss my connecting flight. Frontier rebooked me on one of their later itineraries - one that would get in 3 hours 17 minutes later than my original itinerary. Even though there was other flights available on other carriers I was booked on this flight. After doing some research on Frontiers website I found Frontier's policy about controllable flights. ""If we can't get you on a Frontier flight scheduled to arrive within three hours of your original itinerary we'll do our best to arrange for you to fly on another available carrier or combination of carriers with whom we have agreements."" After bringing this to the attention of the agent at the gate I was booked on another connecting flight on another airline. Then I found out our original flight was cancelled so I would miss my new connecting flight. While standing in line at the gate trying to rebook my flight I was told I had to go back to the ticketing counter to do so. I had been standing in this line for 45 minutes already. I proceeded back through security and waited in another line for an hour and a half line to try to rebook to get on a new flight. I cannot believe an airline could be so incompetent. I feel that it is ridiculous that I have to go on Frontier's website and show it to Frontier agents in order for anything to happen.","","","Economy","","1.0","2.0","1.0","2.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gerry Ireland","Indonesia","2013-07-01","Jakarta/Singapore on 25 June 14.45 departure. Funny how both trolleys serving the economy section didn't have their wine bottles opened and ready to pour. Obviously it was a full flight because of the school holidays and the crew were trying to cope as best as they can. Crew serving row 15 onwards didn't think it fitting to have the galley crew to assist with opening the bottle.. Needed to remind her when she came round to collect food tray and then another 1o minutes or so (after I dozed off) to be awaken with a fairly shake of my upper arm to be handed the wine long waited for. I declined as the plane was already preparing to land. Will travel with them again.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","K Naganathan","United States","2012-08-16","I flew to Portland OR from NYC via Denver. Outbound trip was great. On the way back on DEN-LGA leg of the journey the pilot made an emergency landing in Indianapolis. The next 16 hours is a case study in trying to buy off customers for poor quality service. Instead of having enough people on the ground to service the accommodation of 150+ passengers the airline effectively paid the passengers to struggle through the limited resources available on the ground in Indianapolis to assist them. I ended up sleeping the night in a cold airport lounge and slogged through multiple re-scheduling of the continuation of my trip from Indianapolis to NYC. I tore up the $400 airline voucher I got for the inconvenience.","","","Economy","","3.0","4.0","4.0","3.0","3.0","","","2.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","T Ravindranath","United States","2012-08-07","We (5 people) travelled from GEG to DEN on 08/03/12. I was travelling with my disabled daughter in a wheelchair. During reservation I had already informed them that my daughter is in a wheelchair and cannot walk. We checked in online and after going through security arrived at gate C32. After the gate agent arrived I reminded her that we need an aisle chair. She said that as per 'normal' Frontier procedure when travelling with a wheelchair passenger I should have checked in at the counter and not online. I never saw this instruction on their website. She also mentioned that they can deny us boarding for not doing that. I did complain about this to the airline and they rewarded me the with a whopping $25 certificate per passenger that can only be used for 'future' travel on this customer un-friendly airline. Frontier provides only complementary beverage no food.","","","Economy","","1.0","4.0","1.0","2.0","1.0","","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","V Nathanael","Indonesia","2013-06-26","CGK-SUB using Boeing 737-800NG aircraft. Got upgraded to Executive Class for CGK-SUB service. A very pleasant check-in service for all Garuda Indonesia's Executive Class passengers including me. Though boarding procedures in CGK were a little confusing due to changing gates successfully managed to depart on time for this service. On- board the aircraft seats were very comfortable with pretty decent legroom. In-flight entertainment needs larger screen such as on A330s. Food much more plentiful than in Economy Class. Overall the experience on this domestic service was pretty impressive.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","D Coan","United States","2012-07-22","I just returned from a trip with Frontier Airlines and I hope it is the last time I need to travel with them. Unlike other reviewers we were not offered a cookie with our drink. We had a delay of 6 hours which was not Frontier's fault however people were tired. A nice gesture would have been to offer flyers a whole can of Pepsi not just the usual half ice and half drink that all airlines offer after the wait was over. Instead we had one steward who was not rude but obviously tired. Frontier like most airlines does charge. Their term for this is ""excess baggage"" when you check it in. It's not excess it's your luggage bag. However what I was amazed about was Frontier staff kept announcing before the flight that the flight was full and you should check your roll-on baggage before boarding. In both cases where I saw this done many people did check their roll ons and there was lots of space in the overhead bins. This was a DC to Denver to Billings MT round trip.","","","Economy","","4.0","4.0","3.0","2.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Riki Andika","Indonesia","2013-06-26","BDO-SUB-BDO. Very convenient the best service friendly. Aircraft take off and landing was smooth. Worthy of being a 5-star airline.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Bunnell","United States","2012-07-22","All in all pretty good experience. Flights were on time check in was smooth as were the flights. Flight attendants were great. The only cons were the planes were small and cramped especially on the Denver to Spokane leg. We paid extra for Classic Plus and felt like our knees were under our chins undoubtedly due to the aircraft type and the fact that three seats were squeezed into an area probably meant for two. We were shoulder to shoulder in the three row seating and both of us are small and thin. I imagine it would be even more miserable for people who are normal sized or a little overweight. It wasn't as bad on our return flight but it wasn't full and we had an empty seat in our row. The saving grace for Frontier at least as far as we were concerned was the courtesy of the staff at the airports and the personable flight attendants.","","","","","9.0","2.0","5.0","3.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","D Fynn","United Kingdom","2013-06-16","3 domestic flights. SUB-DPS DPS-JOG JOG-CGK. Check in very efficient at every location although the waiting area at Bali left a lot to be desired. All flights were in modern clean aircraft and the in-flight service and communication was excellent. The efficiency with which they served a snack on the 35 minute flight to Denpassar was impressive!","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Michael Rosenzweig","United States","2012-07-15","SEA-DEN-OKC-DEN-OKC. Overall service was really good. Had a huge delay from DEN-OKC due to crew scheduling issues but other 3 legs were on time. Food selection was adequate for these flight duration's but the aircraft interiors need to be refreshed. With that said seats on 3 of the 4 legs were uncomfortable due to high wear and tear. IFE was not free like Virgin America or JetBlue. It's terrible how the US airlines are charging for everything now it's getting ridiculous.","","","Economy","","5.0","2.0","5.0","4.0","1.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Dimas C Saputra","Indonesia","2013-06-12","B737-800NG and 800 series. Very nice and tidy cabin FA's were very polite and helpful very patient with children. Comfortable cabin but on my last flight the cabin was hot prior to take off (737-800 series) but it got better in the air. Food was ok (stuffed bread) and welcome drink served soon after seatbelt sign was off. Overall all my flights were quite nice.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Stephen G Sweet","United States","2012-06-24","Flight: In last month. Just returned last night to Anchorage. I used my Early Returns miles and took my family to ATL via DEN. All aspects of our trip were great on Frontier. We did takeoff 40 minutes late from DEN on our return but somehow managed to arrive 20 min's early into Anchorage. The planes were fine the service excellent and staff attitudes were quite positive. No problems and no complaints! I will fly them again soon!","","","","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","K Cameron","Indonesia","2013-06-11","Yesterday 11 June I flew business class on GA 417 from Denpasar to Jakarta. The in flight service was excellent we left on time clean new plane and good food but on landing the ground handling was extremely bad. After disembarking we had a long walk through the terminal and then had to board buses this is normal but still irritating however this time we had to wait a long time for the buses to arrive a small executive bus arrived first and business class passengers were pushed aside by everyone trying to get on the bus at the same time until it was so packed that it became unsafe. No Garuda ground staff were supervising. The Jakarta terminal procedures for incoming Bali flights have always been bad for years.","","","Business Class","","5.0","4.0","3.0","4.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Marley","United States","2012-06-20","Flew from La Guardia to Denver. Flight took off 40 minutes late but otherwise a pretty pleasant experience. Newish Airbus with comfortable leather seats decent legroom and direct TV screens in seatbacks. Crew was OK but unremarkable. I'd fly them again and consider them one of the better options in my market.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Hatcher","Australia","2013-06-09","Flight GA715 from Sydney to Denpasar economy. Plane left on time was very clean and modern Food was good and cabin service excellent. The cabin crew were very friendly and attentive. In-flight entertainment worked a treat with video on demand and a good choice of movies etc. The aircraft was an Airbus A332 and this is great for couples as the seating is 2-4-2 and you can get a window and aisle seat together. Highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","Frank Earnest","United States","2012-06-11","I purchased a round trip Minneapolis to Santa Barbara 4 months in advance. I did not specifically look at the aisle seating I was assigned and 3 out of 4 legs I was seated just in front of the exit row and could not recline my seat (Row 10). 3 out of 4 legs were on an Embraer 190 which is a nice plane but no storage. Last leg on Airbus 320 had the most cramped seating I've experienced. They gate checked my bag half way through boarding letting the last 20 folks bring on their bags. When I asked the flight attendant what was going on she said they ""pre-emptively"" gate check bags when they have few checked bags for a full flight. Bottom line is that Frontier is not customer friendly. They will survive on price alone and they won't get my business unless I'm desperate.","","","Economy","","2.0","2.0","3.0","3.0","0.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Hatcher","Australia","2013-06-09","Flight GA714 from Denpasar to Sydney economy seating. Flight left 30 minutes late (deliberately) because there were strong tail winds and they wanted to avoid the Sydney curfew and have to circle the aircraft in the air - all this was explained before boarding and everyone seemed to accept the situation easily. Seating was quite good and the 2-4-2 arrangement means it is easy for a couple to get a window and aisle seat together. Meals were quite good and the cabin service was excellent - the cabin crew were always happy to assist and were very friendly. The in- flight entertainment was good with a good choice of movies and video on demand. Recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Sung","United States","2012-04-02","LIR (Costa Rica)-DEN-LAX. Sat on the runway in CR for a 1.5 hours due to ""paperwork issues"". They wouldn't let us on our connecting flight (we made it 30 mins before departure) stating our luggage wouldn't make it on. They rebooked us to a United flight who charged us for luggage. Not a pleasant experience - will never fly them again.","","","Economy","","2.0","2.0","3.0","0.0","4.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Martinus R Suryanto","Indonesia","2013-06-06","GA305 SUB-CGK on May 30 2013 Y class. Really impressed with their service from ground handling to inflight service although food can be improved from just a sandwich because many competing airlines have provided better food even on a short haul flight. FA service which was very attentive and friendly. All in all a very pleasant flight and I would highly recommend Garuda Indonesia to anyone travelling to/from Indonesia.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","C Schmidt","United States","2012-04-01","Flew round trip from Minneapolis to Las Vegas via Denver. Staff very friendly and the overall experience was fantastic. I recommend upgrading to Classic Plus - it is well worth the extra money!","","","","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Karen Leslie","Indonesia","2013-06-02","HKG-CGK first time flying international route with GA. Cabin crews are friendly but IMO isn't on par with SQ and OZ. Welcome drinks are served before take off. Drinks and peanuts are disturbed an hour before the meal service. Food is OK just like any other regular airplane food. After meal service cabin crews serve drinks throughout the whole flight. Overall a very pleasant flight GA has improved dramatically I just hope they train the cabin crew better in friendliness and hospitality.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","R Wind","United States","2012-03-29","Flew roundtrip from Denver to San Diego return to Denver. Staff were friendly helping us with checking baggage. Boarding was easy boarded early due to no carry on bags. Flight staff friendly and efficient trying to get everyone's carry on bags stored. Seats were comfortable and had plenty of room. The TV was good had to pay for it but it was affordable. All of our bags made it to our destination. The return trip to Denver was just as pleasant the plane not very full so attendants let us change seats.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Handoko Taniwidjojo","Indonesia","2013-05-30","CGK-SUB vv flight (GA 310 and GA 325). My outgoing stint unfortunately had to be shifted to flight 306 due to the impact of check in system failure on the previous day. It was a 1.5 hour delay but Garuda surprisingly had given delay compensation of IDR 400000 (USD 42) to all impacted passengers. Great improvement. The incoming flight was great pretty much on time. Despite the delay the rest were very satisfying.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Krummacher","Thailand","2013-05-29","BKK-CGK-BKK on A320. I must say I was quite disappointed with the product. Plane quite old seats stained (brown anyway so you could only see the worst stains) but at least AVOD. Food was tasteless needed some salt and pepper but alas not available! Limited selection of alcoholic drinks (beer and wine only). Both times plane left 30 mins later but arrived more or less on time. Wasn't worth all the extra money as compared to LCC.","","","Economy","","3.0","3.0","3.0","2.0","4.0","","","1.0","0"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","M Moore","United States","2012-03-26","ATL-DEN. Arrived on time however the boarding ramp would not work so had to wait 30 min for technicians to fix it before we could exit the plane. On the return DEN-ATL we sat on the runway for an hour because the plane had a malfunction. Finally unloaded off the plane just to be told to wait for another to arrive in 30 min. We arrive in ATL airport to find out the shuttles have been shut down for the night and that we would have to take buses to the baggage claim. Total delay 3 hours!","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tomi Soetjipto","Indonesia","2013-05-27","CGK-MEL-DPS-CGK. Despite being a frequent traveller I had never flown Garuda on international routes until 2 weeks ago. Return flight from Jakarta to Melbourne and I was pleasantly surprised by their level of service. Departing flight GA 716 on Airbus 332 check in smooth and departed on time. On board service pleasant and efficient - welcome drinks served before take off - cabin crew were approachable but not overtly friendly. Thanks to the relatively empty aircraft I managed to sleep throughout the red-eye flight. Breakfast of omelette and sausages was tasty. On returning journey 6 hour flight I watched 2 movies and a short sketch on their VOD system. Selection of movies was decent. In addition to main meals mangoes/blueberry Ice cream was served before landing in Denpasar/Bali My only criticism is the connecting flight arrangement in Bali. I had to take my luggage out before proceeding to the domestic lounge. Although I had staff assisting me the whole process was indeed unnecessary. They should provide connecting passengers with check-in baggage service to their final destinations. I recommend Garuda and would fly them again on international routes nonetheless I would avoid taking a transit route to Jakarta via Bali.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"frontier-airlines","/airline-reviews/frontier-airlines","Frontier Airlines customer review","J Smith","United States","2012-03-24","My flight from DCA-MKE was delayed 1.5 hrs. In MKE my flight to DFW was cancelled due to the fact that they did not have any staff available. There were only 10 seats available on flights going to DFW for the next 2 days. Overall the worst flying experience I have had. My first and last time using this carrier.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Alan Tang","Indonesia","2013-05-19","Taken return flights from CGK-SYD flying economy class with load factor was only about 30-50% on each flight. The check-in process in CGK was very slow and the staff wasn't really enthusiast although I'm a gold frequent flyer card holder. Both flights were so far so great cabin crew were very friendly and attentive especially on the SYD- CGK sector. The meal were also very tasty even though the quantity was very small. The entertainment system was a little bit disappointing and not updated compared to other airlines. Overall very nice trip to fly with Garuda Indonesia as the service has continued to improve and the cabin crew do represent the company's missions.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","E Thomas","Australia","2013-05-09","2 internal local flights GA436 and GA437 from Denpasar to Lombok return. Both flights in 737 which was clean and in good condition. All flights on time as scheduled. Flight attendants friendly and well presented lollies dished out before takeoff and iced tea served during this short flight of approximately 30 minutes. Smooth landings and takeoffs and Captain communicates well with the passengers on both flights. Nice route with beautiful views of mountains and volcano on the descent into Lombok. Also flew Garuda international flight from Denpasar to Sydney. Flight departed on time. Flight attendants well presented friendly and continually serviced the plane. Top service throughout the whole flight as this is a full service flight. A snack roll and drinks were served after takeoff. Given socks and a blanket and the entertainment was good with new movies. Breakfast served in the morning. Clean A330 plane. Nothing to fault except the turbulence we encountered on the way home. Would fly again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Freddy Roeslim","Indonesia","2013-05-07","SUB-BPN-SUB 4-5 May 2013. Flight with new B737-800 NG seat was comfortable and cabin very clean. Cabin crew very friendly polite and always smiling. Meal on this route was good. Will fly with Garuda again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Azimeer Manaf","Malaysia","2013-05-06","KUL-CGK-KUL. New aircraft and flight attendants who are friendly and attentive. Welcome drink is served even on short flight and amount of food is more than sufficient for the journey. The return flight was delayed for almost an hour although it was announced that it was only going to be a 15 minutes delay prior to departure. Overall was a good flight.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Marcus Hay","Australia","2013-05-05","SYD-DPS. This airline just continues to get better every time I fly them. Check in perfect visa on board very convenient. Qantas lounge at Sydney is a pleasant way to wait for flight. Easy boarding cabin clean and almost empty in business cabin. Seat fantastic very comfortable in all positions. IFE entertained me for the whole 6.5 hour flight no problems. Noise cancelling headphones are not Bose but the do help and make for a more comfortable flight. Champagne has been upgraded to billecart salmon and was excellent. Entree trio of salmon was excellent chicken main was too spiced for me (I'm a chilli wimp tho). I would definitely recommend Garuda.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Stephen","Switzerland","2013-04-28","SRG-CGK-AMS (1 February) first flight with new B738 seat was comfortable and clean. Second flight was delayed 15 minutes flew with A332 there is no map in the entertainment system. In CGK they have executive check-in counter and personal assistance which was convenient. They did the immigration in the lounge so didn't have to spend my time at immigration counter. The flight stopover in AUH (Abu Dhabi) 1.5 hour in AUH nice airport to transit than Dubai but the boarding process was horrible there was no priority boarding for Business Class passenger. Arrive in AMS 1 hour late due the headwind. Overall the flight were nice definitely will fly again with Garuda.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Naufal Lidansyah","Indonesia","2013-04-18","CGK-PEK in business class. Very comfortable new design in cabin fully reclining seat and a warm welcoming smile from cabin crew.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kevin Boerma","Indonesia","2013-04-16","CGK-DPS round trip initial flight on a 738NG and return flight on a A330-300 that previously served an Australian destination. Check in was simple. On the aircraft the flight was as expected excellent. Service of the FA's IFE options and food are good. Plane was clean and seat was not tight. DPS-CGK. Airline did not inform us about the check-in relocation which was the domestic wing of an unfinished new terminal. There the check-in was longer but it could not be helped due to the missing equipment for the staff based in an unfinished terminal. Boarding the A333 was pleasant first time boarding one since improvement of their airline their aircraft usually serves medium-haul flights and the airplane feels spacious despite a high seating capacity that could've made seat comfort difficult. Staff were very attentive onboard. IFE was limited however as programs were blocked due to the route served. IFE also offered the ability to access files on a USB to the IFE monitor but no USB input was found on the seat. All flights on Economy cabin anything not mentioned is unknown.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Arif Bahtiar","Indonesia","2013-04-16","CGK-BTH-CGK 10-12 March 2013. Inbound flight was one of older B737-800 no AVOD but the meal was tasty the crew excellent. Outbound flight was B737-800 with AVOD clean aircraft good meal and handling of my baggage. The crew smiled during the flight. No delays on both flights.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Rasmussen","Australia","2013-04-16","SYD-DPS Executive Class. First time flying with Garuda. The immigration on board saved lots of time and queuing on arrival. Food entertainment system staff seat A330 plane all excellent. Flight attendants seemed to walk through the cabin every 30 seconds checking on everyone. Lay flat seat got me a couple of hours sleep.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Aldo Samulo","Indonesia","2013-04-11","GA 178 from Jakarta to Pekanbaru on 17 March. The service was very friendly and courteous from the cabin crew. Additionally purser on this flight are very friendly and communicative to the passengers. He greeted the passengers and offered newspapers and other reading materials. Overall service is very satisfying.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M Widjaja","Indonesia","2013-04-04","CGK-MES-CGK. Inconsistent product offering by Garuda - outbound flight in a new 737-8NG plane with AVOD and headrest. The inbound flight in much older plane with no AVOD and seat was similar to those low cost carrier. Meal in domestic flight was standard. The only stand out point was the flight attendants which working absolutely hard to serve the passengers.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Greg Worrell","Australia","2013-04-02","Have had 2 return flights MEL-DPS in the last few months all 4 flights have been excellent. All have arrived on time or early the A330-300 planes have been fantastic the seating is comfortable and have even been able to sleep on the night flights. Staff are friendly and courteous as usual.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Andrew Maile","Indonesia","2013-03-28","Jakarta - Sydney on 19 March. I requested an exit row seat on this overnight flight and was pleased when the check-in agent said that would be no problem at all. Very disappointed to discover that my seat turned out to be nothing of the sort - it was in fact the very last row on the aircraft right next to the noisy galley and toilets which made it difficult to sleep. Other than that the flight was quite good - a small late-night snack was served and a decent breakfast before landing. There's a rather modest offering of movies/TV shows - OK for a 7 hour flight. Cabin crew was up to Garuda's usual high standard.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Moen","Australia","2013-03-28","PER-DPS return in Executive Class. Older style 737. Check-in in Perth mediocre and check-in in Denpasar more efficient. Exec class passengers separated in the lounge in Denpasar. Only realised as we were leaving that alcohol was available on request - this should be advised on arrival at the lounge. FA were attentive and did their very best throughout the flight and served drinks practically until touchdown (which was great). Didn't need to ask for a refill throughout the flight. Food needs to be upgraded both ways. Had the Indonesian meals both ways and very lacklustre. Would consider flying them to Europe however out of Sydney to be on a newer aircraft. Need to upgrade the PER-DPS-PER fleet.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","H Taniwidjojo","Indonesia","2013-03-27","Flight to Melbourne (GA 716 March 17 2013) and from Sydney (GA 713 March 24 2013). They were both pretty much on time very good services from the crew. Seat pitch was above average for 6 hours distance. The only drawback is the check in system that is not able to be managed through the web and besides seating selection menu was not available in the booking process.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Alan R Tang","Indonesia","2013-03-14","Flying from CGK-JED (return) with GA executive class the aircraft was 747-400 which is ageing. Aircraft was clean and the service was quite standard for business class. The meal selections were okay and nothing special for the trip. Cabin crew were attentive and chatty but they're also very professional and friendly. The main gripe was check-in process in Jeddah which was very chaotic and there's no executive class counter. The price at this sector was very reasonable for executive class however GA must really improve their service in CGK-JED-CGK sector which is still abandoned than other sectors of GA.","","","Business Class","","6.0","5.0","5.0","3.0","1.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Cox","Australia","2013-03-05","15 Feb SYD-DPS. Aircraft was a near new A330-200. Departure delayed 30 min due to Sydney airspace. Time was made up en-route. Ground and in-flight service was impeccable food and drink were of exemplary quality. There was plenty of space with comfortable seats. In-flight entertainment was a limited but the movies were good quality. The best feature was the in-flight immigration service so no queuing on arrival at DPS. This is an excellent service and full kudos to Garuda for making it happen. In-flight immigration was also available for economy class.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Firman Siahaan","Australia","2013-03-01","I and my wife flew from SYD to JKT on 17 Dec and returned to SYD on 7 Jan 2013. We also did a few travels with Garuda domestically within Indonesia. I observed a major improvement in services provided by Garuda. The quality consistency has been great. Firstly the ticket prices were quite affordable given it was a peak holiday season (i.e. Christmas and NY). The departures have been on-time. Services on-board were quite good. Food was alright and entertainment was up-to-date. The cabin crews were friendly and attentive. The immigration on-board made it easy for passenger to avoid long queue at Jakarta's airport. Most importantly these services have been so consistent from one Garuda flight to the other. We can only conclude that Garuda is clearly improved.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Victor Nathanael","Indonesia","2013-02-25","SUB-CGK on Jan 23 and CGK-SUB on Jan 25 using the new Boeing 737-800NG after discovering a promo for the tickets. Check-in at Juanda Airport Surabaya was neat although check-in at Soekarno-Hatta Airport Jakarta was faster due to the dedicated check-in counter for GFF Silver (I am a holder of Garuda Frequent Flyer - Silver). Seat was okay for departure but seat for return was much fine. Surprisingly in-flight entertainment was up-to-date for both routes which was different than the previous time I used the airline for the same route. For this short route passengers should be given more portion for the in-flight food. I will travel again with Garuda Indonesia because of the reliable price and service. I'm hoping that next time Garuda will use Airbus A330-200 aircraft for this busiest route in Indonesia.","","","Economy","","10.0","5.0","4.0","3.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","N Bergsma","Netherlands","2013-02-25","1 Jan 2013 from Singapore to Jakarta and 23rd Jan 2013 from Jakarta to Singapore both in C Class. Check-in staff especially in Jakarta was very attentive and professional. Inflight service was excellent. The cabin crew was professional service minded and well mannered. I certainly will fly Garuda again but this time long-haul.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","3.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","Peter Anthony","Canada","2014-12-04","I recently flew from Vienna to Tbilisi and back. Both flights were operated by a clean CRJ aircraft. Both flights departed and arrived on time. The flight attendants were very kind and spoke English really well! Food on board was great! Both flights were fully packed with passengers. Seats were a little cramped but still relatively comfortable. There was no in-flight entertainment on-board which was to be expected since both flights were operated by a small CRJ aircraft. Overall I was very pleased I would definitely recommend flying Georgian Airways.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","Kai Ove Hatlestad","Norway","2014-04-21","Amsterdam - Tbilisi - Amsterdam. 737-700 one way and 737-500 return. Aircraft clean enough and all on time. Ok. Low price airline. As good as most of the European low cost airlines.","","","Economy","","5.0","4.0","3.0","3.0","2.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","K O Boerma","Indonesia","2013-02-20","CGK-DPS on a 738 DPS-CGK on a 333. First flight's check-in was mediocre not perfect nor horrible. One of my passengers forced me to sit in the emergency aisle the design of the arm rests for the emergency aisle seats make leg comfort too tight. Food was excellent and crew are very attentive. IFE content was limited on board due to the flight being a regional trip but is updated nonetheless. Flight was quick and on time. Second flight was on board an uncommon aircraft which allowed me to see inside their mid-haul fleet. Check- in is slow but this could be a result of the ongoing renovation of DPS. I was able to not sit in the emergency aisle. Seat pitch on board the 333 is very good fits tall passengers. Seat layout of 2-4-2 does not make seating tight another big plus. Attentive FA excellent food but IFE is limited again. The seat did not provide a USB gate even though the IFE menu has the option to access media from the USB. Great flight though. Price overall was fair.","","","Economy","","8.0","4.0","5.0","5.0","2.0","","","3.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","V Reavis","United States","2009-12-28","We flew from Amsterdam to Tbilisi and it was a nightmare. Service for food and drink was way below average. The selections of drinks and the food were horrible. Flight attendants are nowhere to be seen unless they are serving the one drink and meal. I got sick on the airplane and almost passed out my husband could not find an attendant. Then when he did they couldn't understand or help me. When we landed we were surrounded by emergency crews ambulance and fire and again flight attendants were nowhere to be found. Pilot did not communicate at all and we were left in runway for about 35 minutes. When we saw a flight attendant I asked an English speaker to ask what was going on. The attendant just kept repeating ""everything is fine"" and disappeared again! I never found out what had happened but I will never fly this airline for lack of professionalism and service.","","","Economy","","","","","","","","","1.0","0"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","Martin Miller","","2006-11-09","A failed connection in Vienna meant a FIM from GVA to TBS via CDG with the CDG-TBG on Georgian Airways (AirZena). Transfers at CDG are best avoided and the new security checks on the numerous items of hand baggage meant a delay to what could have been an on time departure. Despite the delay and a 2 1/2 hour scheduled transfer my hold bag did not make the connection. An efficient GA person at TBS handled the matter well and the bag arrived the following day on Lufthansa's flight via Munich. Onboard the best that can be said about the flight attendants is that they are charming. Unfortunately the charm was mostly spent on a couple of travelling friends who hung around the forward galley and chatted for much of the flight. IFE has been abandoned - along with the Chariots of Fire theme tune to the safety briefing thankfully which is now presented in a rather amateur fashion by the crew. The lack of professionalism extended to the safety checks and the service - a full glass of red wine splashing down the aisle due to a lack of attention for example. Food (sourced in Paris) was adequate when it came but there were no hot towels and all drinks required a call rather than a regular service. All flights to western Europe are on 1 of 2 B737-500s or the B737-400. Seats in business class are 2x2 with a reasonable pitch and the cabin was clean. My recommendation is bring your own IFE an apple and your choice of drink shut out the sights and sounds for the 4.5 hour journey and enjoy.","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Davide Greco","Italy","2013-02-12","Had two short-haul flights with them last week: CGK-JOG (GA208) and back 2 days later on board (GA217). Both legs served by fairly new B738 with acceptable comfort and attentive service carried out by smiling and professional crew. Flights on time and check-in took less than 10minutes both in Jakarta and Yogjakarta. Would surely fly them again for domestic flights in Indonesia in the future and probably would also give them a chance for a long-haul trip.","","","Economy","","8.0","3.0","4.0","0.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Hartono","Indonesia","2013-02-12","CGK-MLG-CGK on Boeing 737-500. Both flights on time. Since 737-500 is an old plane there is no VOD or other inflight entertainment. Garuda should consider using newer plane such as 787NG on Jakarta-Malang route. Cabin crew were excellent meal was ok. Luggage service at CGK is terrible. It took 30 min - 1 hour to get my luggage. Overall I was satisfied.","","","Economy","","8.0","3.0","5.0","3.0","2.0","","","3.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","Raul Nelson","","2005-07-12","CDG-TBS and TBS-AMS. Brezhnev era service and operations with old 737-500's. With simple changes in mind set they could improve a lot. I have heard that they are selling this airline. In the meanwhile when travelling to Georgia I recommend flying BMED Lufthansa Austrian  KLM or Turkish.","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Savva","Australia","2013-02-08","Flew GA for the first time SYD-CGK and CGK-MEL and both flights excellent. A330-200 new and bright. Check- in for both flights easy and no queues. In-flight service usual Asian attention to detail and always with a smile. SYD-CGK had onboard Visa service which is great added value. Very impressive overall.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","G Santulli","","2005-05-22","I just flew Georgian Airways (Air Zena) between Vienna and Tbilisi and return to Vienna and was impressed with the service and equipment. I was in a rather new 737 that looked like it was maintained and clean. Even the food was decent a chicken dish that was quite tasty. One thing did concern me and that was during the 3.5 hour flight back to Vienna from Tbilisi the pilot on more than one occasion was milling around on the passenger side of the cockpit and on a number of these occasions the door to the cockpit was open and all of this was within feet of the forward lavatory. The pilot seemed more interested in chatting with the flight attendants then he did with flying the plane. But all in all it was a good experience. My bags arrived in Tbilisi from Vienna which I am told is a feat sometimes.","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Bambang Widjaja","Australia","2013-02-01","First time travelling with Garuda Indonesia GA712 SYD-JKT (15 Dec 2012) and return GA 713 JKT-SYD (25 Jan 2013). Check-In Boarding and Inflight Services good. (Little bit unorganised at CGK). The only disappointment - both sectors missed out the pre-ordered Child meal even though it was booked and printed on our tickets. The food portion a bit small and tasteless. Entertainment response slow on the older A330-200. Onboard immigration facilities is great. Save a lot of time and hassle on the long queue at CGK. Great improvement on punctuality both sectors arrived at destination early. Keep up the good work.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","C Mikaberidze","","2005-05-07","I have used them on six occasions - new and improved! I flew with them some 5 years ago. My what a scare! The plane was very old old enough to have condensation running down the inside of the window. The passengers were smoking and a little too active for being several thousand feet in the air. Now it is 100% better. No they are not like our typical airlines in the states (besides maybe southwest - which I love due to their low prices). But for a very small country who is trying to build their independence I think they are making great strides.","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","F Wong","Hong Kong","2013-01-28","HKG-DPS-PER-CGK-HKG. Considering I was flying to Australia via Bali during festive high season Dec 22nd (had to stop one night for next connection) the price of USD 1750 return all inclusive could not be beaten. It was not flat bed but cradle seat instead it was quite comfortable though. Service was efficient and courteous. IFE was sufficient on their touch screen personal TV. The choice of menu was great I always choose Indonesian cuisine. Toiletry bag headphones and menu distributed upon arrival plus the welcome drinks. All sectors had the same plane (12 seats in business class) I must say I was impressed by the whole experience take off and landing were smooth and on time. If their prices continue to be this reasonable I am more than happy to fly with them again.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","Marina Rennau","","2004-10-19","I am often flying with Airzena from Vienna and I find the flights quite comfortable and the crew friendly. The food is below average but eatable. But considering 3 hours of flight and price of a ticket (USD 500 to 700 for return ticket) it would have been nice to have a better service more internaitonal choice of newspapers larger variety of drinks offered to passengers (wine is no longer offered to economy class passengers) and better selection of movies during the flight. Looking back at the last five years I was using this airline to fly to Georgia their service has become visibly worse.","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Steve Xiao","Japan","2013-01-28","CGK-NRT with Airbus A330-200. I tried Garuda the first time in 2004 I was impressed by the cabin improvement and innovation. Personal screens featuring AVOD nice new FA uniform and brand new economy class seats. Overall experience is good.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Nigel Tansley","United Kingdom","2015-07-30","Flight on time, booked smart fare which gave Extra Legroom seat, snack/drink and 23kg of hold luggage for a very good price. Cabin very clean, comfortable seat with plenty of legroom (I am 6'4"" tall). Very efficient and pleasant cabin crew.","A320","FamilyLeisure","Economy","Stansted to Cologne","10.0","5.0","5.0","4.0","","5.0","","5.0","1"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","Mark Guthrie","","2004-06-21","Flew Air Zena economy class PRG-TBS on 08.06.04 and on 11.06.04 TBS-CDG on both occasions in B737-500. Seating pitch fine and both planes well maintained. Departures on time on both occasions. The IFE consisted of a video and sound system but neither worked on the outbound flight. The hot meals on both flights were nothing special but a hot meal is becoming increasingly rare these days. As the only alcoholic drink available on the drinks trolley was one - yes one - bottle of beer it had long gone by the warm and friendly if quiet cabin crew reached me. The flight crew were silent throughout on both flights; for my part I appreciate announcements from the cockpit once in a while just so that you know someone is there. The cabin crew could take stronger measures to ensure that passengers remain in their seats as soon as the plane touches down. Some passengers retrieved their outsized cabin baggage from the overhead bins very shortly after arrival at TBS and blocked the aisle with the same. Evacuation in an emergency would not have been easy. Overall by no means the worst but by no means the best.","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","W Pandu","Indonesia","2013-01-23","CGK-PER vv via DPS with B737-800NG. Flight departed on time in the morning around 6 am from CGK. Check in was smooth. Inflight service was great and the cabin looked clean and tidy. On the return flew B737-800NG the service given was as good as usual. Will definitely fly Garuda again!","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Schulze","Germany","2015-07-02","The flight was delayed by 6 hours, allegedly because of a radar system failure at Rome Fiumicino airport. Strangely, only the Germanwings flight to Berlin was affected, Air Berlin left on time. Delays can happen, but the complete lack of information and assistance was not acceptable. No ground staff was available, phone calls to Germanwings were not answered. No meal voucher was offered. To add insult to injury, access to Star Alliance lounges is denied to Gold members outside Germany when you travel with Germanwings because they are a Lufthansa subsidiary but not a member of Star Alliance. The flight itself was smooth, but no inflight entertainment whatsoever. For the same price, Air Berlin offers much better value. Will not travel Germanwings again.","A319","Business","First Class","FCO to TXL","1.0","2.0","2.0","1.0","1.0","1.0","","1.0","0"
"georgian-airways","/airline-reviews/georgian-airways","Georgian Airways customer review","Timo Ranta","","2004-06-11","I have flown several times with Airzena from Amsterdam to Tbilisi Georgia. This is a funny airline - the only one where one gets a stewardess sleeping besides you in business class on a early morning flight from Tbilisi back to Amsterdam. This has happened already twice. Since the crew is sleeping one can or has to serve him/herself - you can go to the kitchen and pour yourself a drink. Don't trust stewardesses doing it for you!","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Pardomuan Lewa","Singapore","2013-01-18","JKT-DPS-SIN. Flight to Denpasar from Jakarta left on time and cabin service was fine. Flight to Singapore from Denpasar delayed by 4 hours because of the late arrival of the plane. I find this unacceptable because this particular sector which leaves Denpasar at 7.05 pm is codeshared with KLM and SQ. The plane had to serve the Jakarta-Yogyakarta-Denpasar sector before flying to Singapore. It could not land in Yogyakarta because of bad weather and had to be diverted to Surabaya where it waited for 2 hours until the weather was clear. Then it flew to Yogyakarta before heading to Denpasar. I arrived in Singapore at 1.20 am on Monday instead of 9.20 pm on Sunday.","","","Economy","","","4.0","4.0","3.0","4.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Skopek","United States","2015-06-19","My wife and I were checking in our luggage  for our flight from Hamburg to Geneva when a person who identified himself as the “enforcer” (his term) approached us and informed me that I had to also check in my carry-on. This was a surprise since  it was below Germanwings allowable size.  The enforcer instructed the ticket agent to weigh my carry-on. Unfortunately, it did exceed the 8kg weight limit. My only option was to remove excess weight, which I did. I removed clothing and gifts until I reached the 8 kg limit and placed them in the garbage pail provided by the ticket agent. I believe in following rules, but they need to be clearly indicated and consistently applied. This experience was in itself unpleasant. We checked in an extra piece of luggage and had to go to another agent to pay a 75 euro surcharge. However, we were informed that the surcharge would be 150 Euros for 2 pieces of luggage. The 2 agents communicated by phone and eventually discovered that we had erroneously been charged for an extra suitcase. ","","Couple Leisure","Economy","Hamburg to Geneva","2.0","1.0","1.0","","","1.0","1.0","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Pratama","Indonesia","2013-01-17","CGK-DPS-MEL-CGK last December. A330-200 was bright while the A330-300 looks tired. The seat pitch and choices of IFE are decent for medium haul trips. The food was ok but the portions were a bit disappointing. The crew were ok. Check in staff in MEL were fantastic and efficient.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","B Diener","Czech Republic","2015-05-31","4U7779 and 4U7778 May16 and May 26 PRG-HAM-PRG economy class. A decent low cost option for short flights within Europe. If you want to get from A to B in a cost efficient manner it's an alternative. Flights would've left on time if it wouldn't have taken the flight attendants almost 10 minutes to get a passenger to finally stop talking on his cell phone thus delaying the safety instructions. The in-flight magazine is the worst I've ever seen. It's full of advertisements. Although I didn't order anything the prices for beverages and snacks seem to be the same as on other low cost carriers.","","","Economy","","7.0","3.0","2.0","0.0","1.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Martin Venter","Australia","2013-01-16","PER-DPS return. As per previous reviews - your Garuda experience depends on where you get on the plane. We were once again delivered a mediocre check-in at Perth International on the early afternoon flight on the 27th of December. They are more interested in checking in economy passengers at the business class check- in. When someone at economy check-in waved us over it resulted in a long very delayed check-in because the clerk had to keep walking over to the business class check-in for lounge passes etc. The Qantas lounge ran out of food when we got there and when I brought that to the receptionist's attention I was informed that there would be more food in 5 minutes. The 5 minutes turned out to be an hour. Normal chaotic boarding followed - no priority boarding for business class. Service on board was good except the cabin staff allowed economy class passengers to use the business class toilet and did not even try to prevent it. Back to Perth on 3 January early morning flight. They forgot to load the menus and we had to ask them for drinks during the flight - it was not offered on their own accord. Garuda is starting to drop the ball and as their prices are not very competitive anymore I think that I would start looking at other airlines' premium class offering to Bali. Garuda's inconsistent service offering in their premium class on this route is just not worth the money anymore.","","","Business Class","","5.0","4.0","2.0","4.0","4.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Eelco van den Heuvel","Netherlands","2015-05-28","DUS-GVA-DUS. Operated by Eurowings on CRJ 900. Comfortable small plane because of the 2-2 seating. 45 mins delay on outbound flight 30 mins on inbound hence the 7 for trip satisfaction. Mostly friendly crew and good catering for short flight. Booked smart class so got a sandwich chocolate bar water and a drink. Paid 196 euro for 2 including seat reservation catering and two bags for a return flight which is a bargain.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Chaitanya Josen","India","2015-06-27","The cabin staff was good. But most of the time staff ignores the person siting in the middle and the window seat and just asks the person on the first seat. The seats were not too comfortable. If the person in front of you reclines his seat then your tray can presses into your body.","A320","FamilyLeisure","Economy","Mumbai to New Delhi","6.0","2.0","4.0","","","3.0","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jesse Oey","Australia","2013-01-16","GA716 CGK-MEL 11 Jan 2013. Flight departed on schedule but arrived in Melbourne 30 minutes late. Clean and tidy cabin polite and friendly FAs. It was a red-eye flight and I found it a bit strange that the FAs did not circulate the cabin with water and light beverages overnight as they usually do. The IFE had a fair choice of current movies as well as a good selection of short features. Food was adequate although the portion was a little on the small side. All in all a decent and comfortable flight.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Baladraf","Indonesia","2013-01-16","CGK-GTO Economy-Class. Flew on clean and well maintained B738. Cabin crew were very efficient and attentive. Had two choice of hot meals and it was tasty yet the portion was slightly below competitors. I am a sliver GFF member had excess baggage around 10kg and the check-in staff didn't charge me for it. The minor complaint is they do not offer a pillow and blanket for domestic flights and in-flight entertainment has not been updated in 2 years. Still recommend!","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2015-05-22","Flew Best Class from Hamburg to Cologne. Best is not business but it is a best Germanwings has to offer. You sit in row 1 to 3 and the middle seat is free so there is maximum of 12 travellers. You have access to LH lounge which is full in Hamburg Airport. There is a choice of finger food salat nuts and gummibears as well as hot and cold drinks beer wine and spirits. Boarding with priority. Was a little surprised by the food you get on board you can choose from the Germanwings card whatever you want for free if it is loaded. The best thing was the flight attendant who was nice and very friendly. She addressed everybody by name and was professional. At Cologne it took ages again until baggage arrived so no priority for our bags. This was my first Best-Class with Germanwings would fly them in this class again but I do prefer LH instead if it is possible.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Eggers","Germany","2015-05-08","Germanwings 9038 DUS-HAM May 6 yet another delay (and hopefully no cancellation to follow as it happens so often). The replacement of Lufthansa services that do not connect via Frankfurt or Munich with Germanwings has in my view turned out as a major downgrade. Aircraft layout (different seat pitch in economy in one and the same aircraft) and classes (no business class offering but instead a section labelled ""best"") seem quite incoherent. Delays are frequent sometimes with subsequent cancellations without explanations from unwelcoming ground staff. Miles & More status is worth less than on LH (no fast lane no lounge). It is as close to a true low cost carrier as LH could get. Luckily there are some routes left where you get to choose (e.g. on HAM-ZRH Swiss operates some proper flights).","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Indraneel Upponi","India","2014-08-26","GoAir flight G8-335 from Mumbai to Delhi on 22 August 2014. Check-in queue was empty since it was early with not many GoAir flights leaving Mumbai at that time. However the flight was a new A320 VT-GOM with Sharklets. Departed on time from Mumbai and arrived on time at Delhi. Since GoAir is a LCC you have to buy food onboard and the flight arrives at Terminal 1D (and not T3) at Delhi. The cabin crew were nice and friendly. Overall a happy experience.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2015-05-01","CGN to HAM Airbus 320. Booked economy class I checked in early and my checked bag was a little overweight it had 24 kg since I booked my ticket via Lufthansa where I have a 23kg bag free. Staff made me take out one kilo out at the desk and I had a piece of hand luggage again since I had originally put my hand luggage into my checked bag as I did not want to have it with my on the flight. Flight was OK crew were nice. Only downturn was the nitpicking at the check-in.","","","Economy","","4.0","3.0","2.0","0.0","0.0","","","3.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Patil Durvankur","India","2014-05-05","I took a Go-Air flight to New Delhi on 25th October 2013 and a return flight to Mumbai on 27th. Both flights left the gate on time and arrived at the respective destinations almost before time. Even thought Go-Air is a budget airline the service is at par with the full service flights. FA's are very friendly with guests and you are looked after very well during your flight. Go-Air fleet mainly consists of A-320's which are maintained well by the standards of a budget airline. The check-in counters both at Mumbai and Delhi are efficient in handling the queue however huge amount of check-in luggage does take its own sweet time. Food and beverages are available on board for a price and is complimentary if you are flying Business class (the first 2 rows on the flight).","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"goair","/airline-reviews/goair","GoAir customer review","M Satish","India","2014-02-24","Flew them last month on Mumbai - Chennai and Kochi - Mumbai sectors. Clean aircraft with an efficient cabin crew. On the lines of very LCC you have to pay for food and beverages but selection is good. The flight from Kochi to Mumbai was delayed due to operational reasons but the captain was prompt to announce the reason for the delay and keep all passengers updated. Overall great experience and will surely fly with them again.","","","Economy","","10.0","4.0","4.0","4.0","1.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Lubis","Indonesia","2013-01-11","CGK-PEK-CGK. Planes are fairly new thus you will get consistency in terms of product offering. This route to Beijing they use Airbus 330-200 both flights left on time. Outbound leg left late at night and arrived in Beijing Capital early in the morning. Service is great on both legs FA's are friendly and very helpful to passengers meals served is good and in adequate portion. Outbound leg IFE offering is not too good with limited selection of movies but inbound leg to Jakarta they've changed the movies offering which is very good and I am able to enjoy 4 movies on the AVOD during this 7 hours flight. Will fly with them again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Giacomo Cama","Italy","2015-02-24","I flew from Bologna to Berlin in February with Germanwings A319 the flight was on time no free food or drinks on board and very kind hostess. The seats were a bit small and a bit uncomfortable the plane and the toilet were very clean. When I returned back to Italy the flight was 60 mins delayed it was operated by flygermania.de. The food and drinks on board were free this time but the food was not very tasty. The seats a bit better (Bigger) but the plane was not clean. Overall it was a normal flight.","","","Economy","","7.0","3.0","5.0","2.0","1.0","","","3.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Shipra Verma","India","2014-01-08","I had worst the experience with GoAir. I had a flight from Patna to Pune via Delhi. Due to poor visibility in Delhi they landed the flight in Lucknow and kept us for 5 hrs on plane without food. Staff were very rude finally after 5 hrs we were flown to Delhi. My Delhi to Pune flight was cancelled and they had no arrangement for it neither were they giving us accommodation nor arranging any other flight.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Julio Dominggus","Indonesia","2013-01-07","Jakarta-Denpasar-Perth leaving on 22 Dec returning 30 Dec. Both flights on time. Very full flights on all sectors. Movie selection is good for Denpasar-Perth-Denpasar sector (good and up to date) but disappointing for Jakarta-Denpasar-Jakarta sector. Overall very good experience and satisfied with the service. Hopefully they will introduce direct flight Jakarta-Perth soon.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Tobin","Canada","2015-01-26","DUS-PRG. Best value for your $$ when it comes to short haul flights. Short wait at check in staff at desk/flight crew were friendly helpful and outgoing seats had surprisingly more room than I expected and luggage was on the carousel quickly.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Nilesh Gujar","India","2013-11-27","I booked round trip flight from Pune to Delhi through GoAir website much in advance. I choose the flight time as per my convenience and accordingly I made further bookings and connecting travel. 2 days before my travel to Delhi I received SMS from GoAir saying my flight is cancelled. So I had to look for alternative flight call them and re-arrange my travel. The same story repeated for my return journey to Pune. I received SMS saying my Evening GoAIR flight was cancelled. I was in Amritsar then. Again I had to browse the net to look for suitable flight call their customer service re-arrange the flight cancel my train tickets to Delhi look for alternate travel arrangements from Amritsar to Delhi. GoAIR do not even show the courtesy to explain flight cancellation reason and suggest alternate options for passengers. It seems that GoAIR provides suitable timings on their web- sites so customers can book them and later they cancel the flight.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Victor Nathanael","Indonesia","2013-01-04","CGK-SUB. Afternoon GA flight on this route was not full as usual providing more legroom in advance due to vacancy on seats closer to me (while I got an aisle seat). Meal was adequate service was excellent but IFE needs more updates especially movies. Overall I was very satisfied with Garuda Indonesia's service which was equal to the price I spent. Will fly with GA again in the future.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Tinning","Austria","2015-01-05","13th December from Heathrow T2 to Vienna via Cologne. Really good crew and comfortable cabin for such a short flight. Transfer in Cologne/Bonn was easy and Germanwings agents very good. From Cologne to Vienna the flight was not so busy and seats were free. Another good crew and great flight. As you should expect in flight beverages not cheap. However the 3 fare types - basic: no free refreshments hand luggage only smart: checked bag included free refreshments (sandwich 2 drinks) best: different cabin checked bag unlimited free refreshments - is a good effective system. Cheap fares good airline will use again.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Bracey","United Kingdom","2015-01-05","LHR-Berlin 29 December - an hour late leaving and on board staff did nothing to hurry up the boarding process. Virtually zero legroom in 'Basic' which might have been OK but the seats in front reclined. Returned 1 January and even that was 20 minutes late taking off and staff once again had a couldn't care less attitude during the board process. Cheap but cheerless.","","","Economy","","2.0","1.0","1.0","3.0","0.0","","","3.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Vikas Pal","India","2013-11-06","BLR-MUM-LCK and back GE 395/396 Nov 2013. Heavy rush at Bangalore airport though flying business class the check-in counter I was standing at closed with any notice and lady in front of me as well myself asked us to move to another line which was for economy class. Post check-in was advised to collect the lounge voucher. Reached the counter to collect the voucher and same person was sitting there who did not seem bothered. Inflight was great service by FA's on both the legs Bangalore to Mumbai and Mumbai to Lucknow. Food was ok but I personally didn't like it. Overall good experience then Indigo a month later back from Delhi to Bangalore.","","","Business Class","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Jesse Oey","Australia","2013-01-02","MEL-DPS-CGK (GA719 and GA415) 21 Dec 2012. Retro-fitted A330-300. Both flights departed on time and arrived early. FAs were friendly and attentive although during the MEL-DPS leg the inflight service felt a bit rushed. The cabin announcements were clear and concise with greatly improved pronunciation. Good IFE average food. The transfer process at DPS was seamless and hassle-free. Garuda has definitely stepped up their game - will fly them again in the future.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Y Ren","Australia","2015-07-11","I was surprised with GOL service and product. I did not expect much from a budget airline. Check in at Brasilia airport was pretty easy, heaps of machines then bag drop at the counter. Staff was friendly and efficient. The aircraft is pretty new, the flight is only half full, heaps of spaces. Water is free for all passengers but anything else you have to pay. The flight departed and landed on time, staff are really friendly and helpful. I also get some Delta points from this flight. I will definitely fly with GOL again in Brazil.","A320","Business","Economy","Brasilia to Sao Paulo","7.0","4.0","4.0","4.0","","4.0","","4.0","1"
"goair","/airline-reviews/goair","GoAir customer review","C Bamhrah","Australia","2013-08-23","Chandigarh (IXC) to Mumbai (BOM) 23rd Oct 2013. Not enough competent staff at the check in provided no customer service. Check in staff were treating them as competent staff and customers as idiots standing in front of them. No announcements regarding delay of more than one hour.","","","Business Class","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Willem Timmer","United Kingdom","2013-01-02","Flight from Amsterdam via Abu Dhabi to Jakarta. Service was great food quality good. Media system wasn't amazing but there was one in every seat which isn't available on all airlines. Overall very pleased.","","","Economy","","9.0","5.0","4.0","5.0","3.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Brandenburg","Germany","2014-12-31","Just one hop from Berlin TXL to Paris CDG on early Saturday morning. Departure delayed by more than 20 minutes because the nighty ice on the planewings had to be removed first. But nevertheless arrival in time! Very good value for money booking and checking-in via internet were a breeze staff friendly bought aboard a tasty sandwich and blacked water called coffee seating comfort quite fine but also depending on your neighbours in front and behind. Overall a good impression felt more like on Lufthansa than on a cheap carrier. I like the new design very much!","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","N Junzo","Brazil","2015-06-29","Short 50 mins uneventful flight on a bit dated aircraft. Complimentary water only, food for purchase. Was surprised however on the above-the-average legroom, larger then the last international flights I had taken on American Airlines and Avianca.","B737-700","FamilyLeisure","Economy","GRU to PPB","7.0","5.0","3.0","","","3.0","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","N Junzo","Brazil","2015-06-29","50 min., uneventful flight on a bit dated aircraft. Complimentary water only, food for purchase. Was surprised however on the above-the-average legroom, larger then the last international flights I had taken on American and Avianca.","Boeing 737-700","FamilyLeisure","Economy","GRU to PPB","7.0","5.0","3.0","","","3.0","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Federico Puglie","Argentina","2015-06-12","AEP-GRU and GRU-AEP in early June 2015: Great experience with GOL. Weather delay in AEP was handled efficiently, check-in was very smooth on both flights (no lines). Super nice, new 738 with great pitch, in-flight service is good but not great. Value for money extraordinary. I was positively surprised!","738","Solo Leisure","Economy","AEP-GRU and GRU-AEP","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"goair","/airline-reviews/goair","GoAir customer review","R Fernandes","Canada","2013-08-19","Go Air seems to be the ONLY domestic Indian airline that is honouring International flight connections and not charging extra for luggage from an international flight. For this sole reason it has moved to the top of my list. Recently flew from BOM-GOI and since the international flight was within 24 hours the check-in clerk waived the usual baggage fee. Jet Airways Air India Spice Indigo were all going to charge me outrageous amounts. Flight and service were good and standard.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Rishad Patel","India","2013-07-23","Go Air late night flight from Goa to Mumbai. Flight delayed by and hour so got into Mumbai by 2am. Flight service good. Check in procedure excellent.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Willis Fernandez","Indonesia","2012-12-30","BPN-DPS with stopover at SUB. All services were excellent especially for the IFE. Cabin crews were very attentive. The cabin was clean and well-maintained. The price for me was a bit expensive. Overall it was an excellent flight.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Margo Ajie","Australia","2012-12-29","MEL-CGK on refurbished A330-300. Seating comfortable leg room is much better than the newer A330-200. Departing MEL delayed 25 minutes but arrived CGK on time. Smooth flight. FA attentive and helpful. Would expect more movie selections. Catering needs to improve. The nice touch of ice cream was gone and be replaced by a muesli bar. Overall good direct flight MEL-CGK.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Tony Quinn","United Kingdom","2014-12-22","LHR-STR-LHR. First time using GW and was quite impressed. Price was good (especially as it was from Heathrow). Plane was fine and as we had a ""Smart"" fare we got 32 inch leg room and a 23 kg bag which was excellent. Seats were the modern ""thin"" style which was OK for such a short flight but I'm not sure I'd like to do more than two hours. Staff on both flights were efficient rather than friendly which they probably needed to be on such a short flight. The smart fare also included a a drink and a snack and to be honest I wish they hadn't bothered because it was quite definitely the worst inflight meal I have had in over 40 years of flying. The ""snack"" consisted of a sandwich of turkey in soggy brown bread which was totally inedible a small bottle of water and a tiny Toblerone chocolate. I also made the mistake of having tea which was tepid dishwater. My tip would be to avoid the sandwich and have juice to drink. This was really a small disappointment in an otherwise excellent experience and I would have no qualms about recommending Germanwings.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Robert Wolf","United Kingdom","2014-12-22","Flew at the end of October from London via Dusseldorf to Vienna. Both flights were on time. However I upgraded myself to a Smart fare. The legroom is decent however I wish I would benefit at Boarding. No Priority Boarding anywhere. I understand you pay for the Extra Legroom however I still believe we should board before other Economy passengers. The food is horrible. I did not touch it. I don't recommend it. The seats were ok and the crew could be a bit friendlier. Overall I would consider it again however some improvements to be done.","","","Economy","","7.0","3.0","3.0","1.0","1.0","","","3.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Michael Little","Australia","2014-12-01","Manaus-Brasilia-Salvador-Rio-Iguassu. Check-in for all flights was fine but you have to know the procedure: first go to a check-in machine (no counter) and then to the bag drop when the bag drop is open for your flight (not before). Sometimes (as at Manaus) there is only one check-in machine working. In the air Gol is an impressive airline. Seats are generally comfortable especially in Comfort staff are efficient and friendly and they hand out free water as well as paid snacks. All flights operated on time. One blip was a chaotic boarding procedure at Rio-GIG due to building works in the terminal but Gol could have had better signage and more effective monitoring of the queues for its aircraft. Also on one flight on an older B737 the seat back was very hard and uncomfortable.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","4.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Matt Varden","United States","2013-05-23","Chennai-Pune (April 07 2013). Ground staff in Chennai non existent and no signs as to which was the GoAir counter and baggage screen. Had to check with other airlines. Flight delayed as pilot was late. The legroom in the plane was simply non existent. Taller people just be aware of it. They should have non reclining seats if they have non existent leg room. The plane was new and clean. Not bad as some American airline in terms of cleanliness.","","","Economy","","4.0","","","","","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Francis Wong","Hong Kong","2012-12-28","HKG-DPS-PER. I booked a business class return flight from HKG to Perth at a very special price. I was very impressed with the service despite it was not their newest flat bed seat but for a short fight it's ok. The 737 sits 1 people with 2 staffs. Service was very good and the food too. Luggage arrived first in Bali also in Perth it has personal TV and AVOD for the price it was a true bargain and I will not hesitate to recommend it.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Perrin Michel","Brazil","2014-11-11","SSA-GIG. I recently posted a review. I flew again and experience was a total disappointment. Mad check-in extremely stressful extremely slow. Mad boarding completely messy. Flight was during lunch time (11 am-2 pm). GOL does not serve any free food anymore. Passengers have to pay for snacks and cold sandwiches. Believe it or not Seating on row 9 there was no more food available ! New policies as charging for food demand that at least airline provides sufficient paid food especially at lunch time. Unacceptable.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","5.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Vikram Bhalla","India","2013-05-23","GoAir a start-up airline in India did not help four delayed passengers to get on board their flight. We arrived at Bangalore airport 5 minutes after check in had closed. Staff scolded us for being late and shot down our repeated requests to be put on board. We even offered to let them bring our baggage on the next flight and issue us boarding cards so we could keep our meeting schedule upon arrival in Mumbai. Staff were awful! They shouted at us for 15 minutes turning down all pleas. To add to our frustration they even charged us extra money to get onto the next flight. We had to wait 8 plus hours at Bangalore airport. They really cold shouldered us and did not care at all about what we were going through.","","","Economy","","","3.0","1.0","0.0","2.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ramon Meijer","Netherlands","2012-12-28","Flew CGK-AMS flight slightly delayed due to radar breakdown but overall flight was ok. Food reasonable and service friendly. Announcements in English should be improved.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","C Miller","Germany","2014-12-18","Regular on HAM-BHX which is Germanwings operated by Eurowings Bombardier CRJ 900 jets. Flight has never been delayed by more than 20mins (>30 flights) and staff are friendly. I was able to get some very cheap tickets for this route so I cannot complain. My only gripe is the bus boarding and de-boarding at HAM. FlyBE connects to an airbridge both at BHX and HAM which is much preferable.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Perrin Michel","Brazil","2014-11-03","GIG-SSA-GIG. B7373-800 brand new aircraft's. GOL has recently increased Comfort Class. There are more seats. I had an Economy reservation but forgot to book my seat at reservation time. When I try to do it at WEB check-in GOL only offered middle seats (no window no aisle) on a tricky procedure aiming to make me pay for a Comfort seat to get a window. It was a lie there were plenty of available seats on windows and aisle on board (I moved). Sad game for a nice flight indeed with larger pitch than on TAM more smiling FA and paid but decent sandwiches. So book your seat when you purchase your tickets!","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","4.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Tom Baum","United Kingdom","2012-12-23","I flew Nagpur - Delhi on 15th December. Checked in early by a very friendly assistant who advised me to check my bag although not strictly necessary on a quietish flight. I was offered an upgrade to Business for RS2500 but refused. Advised to remain landside until called. We were called through security after the preceding flight to Pune has cleared. Boarding was upstairs via landbridge. I was asleep before our take-off and only woke on the approach. Even though we landed just 6 minutes late the crew were very apologetic. Bussed to Domestic Terminal 1D and luggage appeared soon after. Efficient flight but no cheaper than the Air India service I had taken the day before.","","","Economy","","9.0","","","","","","","1.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Mary","United Kingdom","2015-07-27","Having flown with Emirates and Eithad, I was looking forward to a good service from Gulf Air. This was my first experience flying with them and probably the last. The food served was horrible. The air stewards and stewardess could not speak clear English hence, were rude to most of the passengers who could not understand what they were saying. They were not very efficient or attentive to passengers. I had to call them twice to be given a blanket since it was very cold onboard. The inflight entertainment movie selection was very poor when compared to Emirates  who have a better selection. ","","Couple Leisure","Economy","LHR to Kerala via Bahrain","2.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Johannes Meunier","Germany","2014-11-06","Flight Stuttgart-Hamburg. Was regular user of LH flights since they put GW in place I do everything I can to avoid this airline. No value for money and cost are usually higher than alternative carriers. Other carriers offer way better service and value for money. I specifically dislike the fact that on the majority of the flights I have been using seats were broken (once you lean back they recline) and airplane interior was poor condition / not cleaned. On my last trip I advised the steward on board on a chewing gum sticking to the emergency exit seat and asked him to ensure it is being removed on the next cleaning cycle. The answer was that he was not cleaning the airplane. Think that shows the service mindset. Not up to what I was used to from LH I also experienced a large share of delayed flights.","","","Economy","","2.0","3.0","2.0","2.0","0.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Eunice Cranmer","United Kingdom","2014-11-03","Went with Germanwings from Manchester to Cologne 21st October returned 28th October first time with this airline very satisfied and would definitely recommend to friends flights on time and staff very helpful.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Miguel Ferreira","Brazil","2014-01-03","GIG-GRU and CGH-SDU. Outbound flight in B737-700 air conditioning was only turned on after takeoff airline justifies it as ""saving fuel"" policy. Not very pleasant or ""human"" when its 40 Celsius outside and plane taxiing for more than 15 minutes before taking off! Return flight much better on a brand new B737-800 with ""sky interior"" and extra space between seats and free snack/drink service. It's definitely one of the best and most reliable airlines in Brazil but they really should review that air conditioning policy especially at airports of hotter cities as Rio.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Paul William Dixon","Brazil","2013-08-26","Two legs GRU-REC and REC-BSB-GRU. Aircraft was comfortable but apart from that the service was terrible. Everything is paid for including soft drinks and even coffee although if you are lucky you may get a free glass of water. Many things on the list are never available and they never have change. On the REC-BSB section the shop was not operational so at least we got a free juice - together with some peanuts. No inflight entertainment at all and no information about the route temperatures etc (except on GRU-REC flight). Safety information given in Portuguese only - why? English and Spanish versions are essential for the World Cup and other holiday periods. Another problem - only 3 bathrooms on a B737-800 and one reserved for women only.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Rishad Patell","India","2012-12-13","BOM to Goa. Check in was quick and easy although the queues were long. Old busses at Bombay airport are not very comfortable. Nice flight but one of the AC's was not working and that delayed us a bit. Cabin crew tend not to smile a lot. Flight was okay but aircraft seemed old. Not very nice sandwiches on board. Did not know about their business class facility.","","","Economy","","7.0","","","","","","","4.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Hana Patel","United Kingdom","2015-07-23","We got an offer for 500GBP per person at last minute. The plane from London to Bahrain was awful - delayed boarding. Crew were unkind. The food was served late, even after many requests for some snacks (my kids got hungry), the crew didn't manage to give anything. There were no vegetarian options left. The entertainment was cut off during half the flight. However, once in Bahrain everything went smoothly. The check-in was delightful. The crew were very pleasant and the flights were on time. The food was very nice and the entertainment was perfect. Our return was perfect - the only down side was the first journey.","","FamilyLeisure","Economy","London to Chennai via Bahrain","7.0","3.0","3.0","3.0","4.0","4.0","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","C Bain","United Kingdom","2015-06-19","Flew London to Abu Dhabi via Bahrain. London to Bahrain on board an A330. Check in was fast with no issues. On board was not so clean. Old headphones in the seat pocket, tissue under the seat. Pretty empty flight so moved to the first row in economy which had loads of legroom. Seats onboard are very hard and quite uncomfortable for a long flight. IFE was ok. Not a huge selection and for some strange reason, my IFE showed more movies and shows than my partners. Food was pretty average on all legs with only 1 drinks service on each leg. On the retuern leg, cabin staff were nowhere to be seen. Only seen when they took first class food to the rear of the plane for them to eat. The Bahrain to Abu Dhabi leg was great. Short flight with a quick food service. Seats on this part were great. Much much comfier than the long haul section. All in all I would say Gulf Air need to improve in a few areas to be as good as most other middle eastern airlines. I was a bit disappointed and would not fly with them again if I can help it. Very average.","A330/320","Couple Leisure","Economy","LHR to Abu Dhabi via Bahrain","6.0","2.0","2.0","3.0","3.0","3.0","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tanto Lautan","Indonesia","2012-12-20","CGK-PVG-CGK. Ground staff was very helpful. Good business lounge on time schedule seat fully flat bed good food but not special entertainment need to be updated especially the movies. Excellent service from the crew.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M Widjaja","Indonesia","2012-12-20","CGK-UPG. Smooth and comfortable flight with A332. Catering was a bit of a let down with cold rice but AVOD was good. UPG-CGK in B738 crew very attentive and catering was much better. Highly recommended.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Prust","Germany","2014-09-27","Cologne/Bonn to Manchester and return. Both legs of the journey were late. On both occasions we were called to the gate on time and then waited and waited. At least at Cologne Bonn there are seats and toilets at the gates in Manchester we were left standing for over an hour. No information from the airline and no apology - very poor show. Sadly this lack of customer service is my experience with Lufthansa short haul generally (GW are part of Lufthansa) which is why I avoid them for short haul flights these days. On short flights my priority is punctuality and here they are sadly lacking. A319 both ways which I find more comfortable than the 737s but that is the only positive thing I can find to say about the experience. Food and drink on board was pricey and not great quality - nowhere near as good value as Ryanair (never thought I'd write those words!). Next time we'll stick with Ryanair - the planes are less comfortable but that's not so significant when the flight only lasts 90 minutes and they are much more likely to get you to your destination on time!","","","Economy","","2.0","4.0","2.0","2.0","0.0","","","2.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","S Koenig","Brazil","2013-07-23","FOR-GRU return connecting to/from international flight (on Delta to the US). No problem on our first flight though this was the first time in Brazil we were faced with paying for absolutely any drink or food other than regular water. We wisely opted not to pay the extra fee to get an exit row seat as we noted that as soon as the door closed people moved to those seats without paying (we followed). Since we were connecting to an international Delta flight (in biz class) we could take 3 checked bags up to 70 lbs. each. This was no problem either direction but on our arrival back from the States the Gol rep at the transit desk insisted that although the allowance for checked bags was more than it would have been for a purely domestic flight on its own the allowance for carry-on bags was the same small one (5 kg) as is we had just a GRU-FOR ticket. She would not issue our boarding passes until we lowered the weight of our carry-on bags from the high amount allowed on the Delta flight to the 5 kg. We had to have the checked bags brought back from the bowels of the airport so we could move items from the carry-on bags to the checked bags. We have never run into this before though in such situations in the past we'd usually been on TAM. We were on Gol because it's a partner of Delta. We will be informing Delta of the situation.","","","Economy","","3.0","3.0","2.0","2.0","0.0","","","3.0","0"
"goair","/airline-reviews/goair","GoAir customer review","K Moosbrugger","Austria","2012-09-23","DEL-BLR in Business Class. Although Go Air is a budget airline they offer a business class in the first two rows with extra leg room and empty middle seat. Quick check-in in DEL friendly and good onboard service comfortable seating; small warm snack was served during flight and newspapers were available. Flight very punctual. Upon arrival in BLR a limousine took us from the aircraft to arrival hall and our baggage (marked as ""priority"") quickly arrived. Excellent value and service and will certainly use them again.","","","Business Class","","10.0","","","","","","","4.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Sanjeev Muralidharan","United States","2012-08-02","BOM-MAA. A320 clean and flight on-time. 20kg free luggage like all other airlines in India. Food and retail for purchase. Good crew. Would fly again.","","","Economy","","9.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Nick Shaw","Thailand","2015-06-15","I had not flown Gulf for many years, their business class was old and tired, and had 160 degree angled seats, which I find very uncomfortable. I had read many reviews regarding their new Falcon Gold business class, and at a really super price return Bangkok-London, I gave them a second chance. Lounge was nice, security at Bahrain was fast, lounge again very nice. The cabin was a breath of fresh air compared to before, lie flat seats, good food, free flowing wine, I enjoyed the experience. Inflight movie selection was ok, but small selection. It's not Emirates A380, or Emirates lounges, but at 40% less in price, they have my business as long as they don't get expensive again.","A330","Business","Business Class","Bangkok to London via Bahrain","8.0","4.0","5.0","4.0","3.0","4.0","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Kathryn Austin","United Kingdom","2015-05-08","I recently traveled to and from Bahrain using Gulf Air. I was up until 2 years ago a silver frequent flyer but because I had not visited there for a while I have dropped down to blue. The difference in flying this time compared to 2 years ago was incredible. I was really impressed with everything. Staff both on the ground and in the air were courteous friendly and helpful and on the return flight included two young newly trained stewardesses who were an absolute delight. The screens and seats have all been upgraded and the in flight entertainment was much improved. The food was also very good. I will definitely be flying with Gulf Air again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Ameil Paul","United Kingdom","2014-09-17","Flew London Heathrow - Cologne Bonn on Monday 8th September. Had checked in online and printed my boarding card 2 days before but as I had a suitcase to go in the hold I still needed to queue at the baggage drop-off point/check in desk. Flight left on time and was smooth throughout. The plane seemed new and was clean. My fare included a snack (choice of cheese or ham roll) a small packet with 3 boiled sweets (not quite sure why) and a small bottle of water. I chose the cheese sandwich which was ""ok but could be better"". After the complimentary snack service the crew came round offering hot and cold drinks - including alcoholic drinks - although not sure if any of these were complimentary. We landed 1 hour after departure from Heathrow slightly less time than advertised. I have scored the in-flight entertainment a 1 purely because being a short flight there wasn't any and the website won't allow me to submit my review without a score. Based on my experience I would consider flying with German Wings again.","","","Economy","","10.0","4.0","3.0","2.0","1.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","S Cavenas","Brazil","2013-02-06","I fly very often to São Paulo most of the time with GOL. When I first started flying with them I was very satisfied. Friendly staff on air and on the ground. Good snacks and drinks and all for very good prices. Unfortunately I do not know what happened but they are managing to give away all the good qualities. Now you have to pay horrible prices for any snack or drink but don't get too excited as half of the options are never available. Fares are now no different from TAM The mileage program is actually pretty good. Just hope they get back to earlier days of good service.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","1.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Arvind Kumar","India","2012-06-10","Goa-Mumbai flight on Go Air. The experience was simply horrible. The flight was delayed by more than 2 hours. On landing at Mumbai Airport we had to wait for more than 1 hour for our baggage as there were no Go-Air staff for the same. I will never ever book any flight from Go-Air in future.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","N Khan","Saudi Arabia","2015-05-05","BAH-KHI on April 12 and KHI-BAH on April 13. On time departure both ways. A320 was in good condition. Staff were courteous food and IFE were OK. Will fly again.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Andriaan Laoh","Indonesia","2012-12-18","Garuda's Executive lounge was very comfortable and the Nasi Liwet was delicious. Service in lounge and in flight was polite and cheerful. Flight delayed 25 minutes but that seems to be the norm now in CGK airport. Flight to Surabaya was a short hop but the meals presented was very good. Kopi Tobruk is offered upon request. FA on this flight really made us feel welcome and they seem to enjoy what they were doing.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","A Firth","United Kingdom","2014-09-09","I am writing this on behalf of my wife who is currently flying the wrong way across Europe due to the incompetence of this shambolic operation. She was booked to fly from Hanover to London Stansted. There was a short delay and the passengers got on. The passengers were then told to get off as astonishingly the crew needed to finish their shift. They were left waiting for three hours without any information. When they re-boarded the flight they were told they would be flying to Cologne instead of London to pick up more passengers. A bit like one of those cheap taxi buses I guess. Hopefully she'll make it home before I have to go to work tomorrow. Looking at the other reviews I would seriously think twice before booking with this outfit.","","","Economy","","","3.0","2.0","1.0","0.0","","","2.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Rafael De Sa","United States","2013-01-18","I had a ticket from Montevideo to Sao Paulo with connecting flight to the US with United meaning I would be in transit in Sao Paulo for about 3 hours. At the airport in Montevideo the Gol counter did not let me board the plane because I did not have a visa to enter Brazil although I showed my United ticket and demonstrated I would only be in transit for 3 hours. GOL representatives were uncooperative refused to verify my ticket with United. Could not explain why I could not board the plane with evidence that I was not entering Brazil but was in transit to catch a connecting flight to the US. I went to a different Brazilian airline and they had no problem in selling a me ticket let me board and catch my connecting flight in Sao Paulo.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","J Steele","United Kingdom","2013-01-02","We booked in advance with GOL from Rio to Iguazu. When we checked in the day before we discovered that the airline had changed the time of the flight from 10.30am to 13.30pm. We tried to contact customer service and were kept on hold for an English speaking agent then disconnected. We could not reach anyone to speak to. When we checked in the next day and spoke to someone at the airport we discovered that they changed our return flight from 6.30pm the next day to 14.30 with a connection through São Paulo. That would have put us on a 6 hour transit instead of the 2 hour direct flight we had booked. It also further cut our time in Iguazu making it almost impossible to actually see anything. We tried to speak to staff at the airport but they all shrugged their shoulders. No one spoke good English and they were not willing to call the 0800 customer service for us. We had to go for fear of missing our flight.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Shripad Chaudhari","India","2011-08-22","I am a senior citizen age 77. PNQ-BLR. Crew were efficient and polite flight was not only punctual but we made it to BLR early. I requested a steward to take down the airbag rather heavy for me and he even carried it to the exit.","","","Economy","","10.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Baig","United Kingdom","2015-04-04","LHR-BAH-ISB 27 March 2015. The check-in was good as I had checked in online so shorter queue at that counter flight left on time for BAH. I had exit seats so plenty of space FA very helpful and courteous although seat comfort less desirable very hard and uncomfortable. The food was ok but portions were smaller than I expected. The IFE was also good but lacks variety. The transit at BAH was quick and airport is small but very nice and clean. Flight from BAH to ISB was the best as I got an upgrade to business class which was excellent. The food choice was great and seats were comfortable. Arrived on time and would fly again.","","","Economy","","10.0","3.0","5.0","3.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Mick Sweeney","Australia","2012-12-12","Travelled SYD-CGK-BKK return. Check in at Sydney fast and efficient spent an hour in the Qantas business class lounge then onto the plane. Had to overnight at CGK airport hotel but now Garuda has same day connecting flights from BKK. Service was fantastic on all legs and business class passengers are cared for. The only thing we had any qualms with was the entertainment was a bit poor and the food was just ok. For the price we paid literally only half the price of its competitors we would most certainly fly Garuda again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Regan Zhang","Canada","2015-07-21","Seattle-Shanghai. Good connections with Alaska Airlines. But Shanghai Pudong airport is poor due to airport not being a hub for Hainan Airlines, they didn't use airbridge and a bus required a bus to get to the plane. The food is of higher quality than Air China, Air Canada, and most North American airlines. Cabin and bathroom cleanliness, and friendliness of cabin crew are also much better. Economy seats are average, with knees touching the seat in front.","A330","Solo Leisure","Economy","Seattle to Shanghai","7.0","3.0","5.0","5.0","5.0","1.0","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Juraj Kovac","Czech Republic","2014-09-06","Hamburg to Prague late Monday morning. This segment was part of a larger Lufthansa itinerary though clearly advertised as a 4U flight. The catch here is that Germanwings out of Hamburg is actually operated by Eurowings CRJ900s which is an absolute letdown compared to the usual A320s. The staff are enthusiastic about offering refreshments though - unlike Lufthansa proper - these are strictly for sale and are perhaps pushed too hard. There was nothing intrinsically wrong with the flight expect for the tight and cramped airplane these flights just don't measure up to the level of service across the LH network.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","4.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Marcelo Gruman","Brazil","2012-11-03","BSB-SDU Oct 31st. Flight on time no flight entertainment food and beverages only if you pay. Seats uncomfortable as usual. Flight attendant offered me a glass of water just before arrival in Rio de Janeiro.","","","Economy","","5.0","0.0","3.0","0.0","0.0","","","2.0","0"
"goair","/airline-reviews/goair","GoAir customer review","P Singh","Australia","2011-03-14","DEL-PAT-DEL new aircraft good inflight annouNcements flights on time value for money. Will fly them again when I go to India.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","T G Vernet","France","2015-03-28","CDG-BAH-MCT one way. Unusual 6 hour flight in A320 for CDG-BAH leg but actually the small cabin and good long- haul seats makes this a comfortable flight. I had exit seat but the pitch seemed better that on many bigger planes. Cabin was fine. IFE was good and food was above average. It was a day flight but we were given mask earplugs and socks – Oman Air does not. FAs were nice and one was particularly kind and smiley. Also very nice ground staff in Paris. Plane was half empty and from other reviews this seems frequent on that leg with the small cabin it gives an excellent feeling. The only downside was that the seat cushion was not good (Recaro seats). I would definitely fly GF again with that plane on that leg. Due to traffic in CDG connection was extremely short in BAH (slow bus transfer does not help!) I had to rush but my luggage arrived safely. Short BAH-MCT flight was nothing special we were given a tasty sandwich water and juice.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Harris","Australia","2012-12-07","SYD-DPS GA715. DPS-SYD GA714 in Economy Class. Check in at Sydney Airport was a breeze. Didn't weigh our carry on. When we boarded flight attendants were very welcoming. Indonesian music was playing before we boarded and before we landed in DPS. Seats were comfortable. Meal service was excellent with hot meals. Several snacks and drinks served throughout the flight. Flight attendants were eager to help. Good range of movies and music in the backseat entertainment including flight map. Immigration on-board was a huge bonus and saved us plenty of time. Receiving our bags at Denpasar Airport was fairly quick. Return flight DPS-CGK (Jakarta) - SYD. We told check-in staff at the Domestic Airport in DPS that we wanted to collect our bags only at SYD and he said he could put us on a direct flight. Walked to International Airport which is next door and waited. Our flight was delayed due to a late arrival. Given a muffin and juice on board before lights were turned down. Hot breakfast was nice. Sydney Airport baggage collection was easy. I would highly recommend Garuda Indonesia.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Lea Bree","Australia","2015-07-13","Hainan airlines is delightfully old fashioned, with lots of leg room and the best economy meal I have had in years. The flight attendants were very friendly. There was no entertainment but I read my book during this relatively short flight. It was like a step back in time where economy wasn't so squashed and you were treated like a valued customer. ","","Couple Leisure","Economy","Beijing to Yichan","8.0","5.0","5.0","5.0","","4.0","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Charles Qian Li","Canada","2015-06-19","As a frequent Chicago-Beijing-route traveller, I know the available carriers quite well, Hainan, United, and American Airlines. Hainan flies this route with its Boeing 787. One thing I love the most about Hainan is that the toilets are always clean! Trust me when I say the sanitary condition of cabin toilets are important for people spending 12 hours or more on international flights, because you will use the toilets at least once. I was sitting in 40K, which is the first role of the second section of the Economy class cabin, and I saw the flight attendants cleaning the toilets on an hourly basis with air freshener. Although I was a little disappointed when Hainan changed its breakfast menu (it used to offer omelet and sausage on all international flights, which I think is the best in-flight breakfast I have ever had!), the food is still pretty nice and superior to other carriers. The flight also offers a self-service snack and beverage bar at the back. And if you have special requests, the flight attendants are always there to provide you with whatever you need. Inflight Entertainment, Hainan still has a long way to go. But I don't see it as a problem, because compared with the entertainment systems on other carriers (Air China, American Airlines, United, Delta, Air Canada), Hainan's still far more superior. Many hit shows and sitcoms are included.  One weakness which Hainan and all Chinese airlines all have is the language service. Although the captain spoke perfectly fluent English, some cabin members didn't. Foreigners may face difficulty understanding their safety instruction or communicating their needs. They still need to work on that.","Boeing 787-8","Solo Leisure","Economy","Beijing to Chicago","9.0","5.0","4.0","4.0","5.0","5.0","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","S Hopkinson","United Kingdom","2014-08-14","Due to fly from London Heathrow to Berlin Tegel on 20 July. Initially the flight was delayed for about 1 hour. This was later extended to 3.5 hours and then the flight was cancelled. Offered overnight accommodation at a hotel nearby. Told to come back for the next available flight to Berlin which was 24 hours later! After arguing at the ticket desk we were offered a morning flight to Stuttgart with onward transfer to Berlin. No word of apology. Luggage was lost at the airport and arrived 4 days later in Berlin after making numerous telephone calls and speaking to the Chief Executive of baggage handling company. Germanwings told us nothing and made no effort to contact us regarding the missing luggage or offer any form of compensation. Will never fly with this airline again.","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","W Stuffer","Brazil","2012-10-29","Flight CGH-Belo Horizonte. Boarding delayed as usual no real preference for Diamond passengers seat comfort is okay-its only 1 hr. No drink service only paid. Usually flying different route where this is offered. No priority luggage no lounge. Low budget airline with the price of a full service airline.","","","Economy","","2.0","4.0","3.0","1.0","1.0","","","2.0","0"
"goair","/airline-reviews/goair","GoAir customer review","J Ponces","India","2011-01-02","DEL-COK new airplanes but seat 180 passengers on an A320 that generally take 150. Basically a bus with wings. Food good but not free. Service quite good and professional. Delays as in all Indian airlines.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","R Braun","Saudi Arabia","2015-03-20","23/1/15 BKK-BAH-JED GF153. Flight couldn't take off due to technical problems ground staff were totally overloaded with handling this situation. Voucher for meals at BKK airport not even enough to cover a regular meal at Burger King! After waiting 2 hrs on the runway and another 4 hrs in the gate at the airport finally we were brought to a hotel. Sleeping time only 5 hrs to go back to airport where the plane was ready to fly to BAH. No information for passengers how to claim for the delay was presented at the check in counter not mentioned by the staff. Finally we arrived 16 hrs later in BAH. Originally my stopover would be only 2 hrs but due to the delay it was 6 hrs where I was given a free meal in Bahrain's low and old fashioned departure lounge. Finally I reached Jeddah 24 hrs later as scheduled.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Juhairil Kamsari","Singapore","2012-12-05","CGK-YOG. On time flight and had a user friendly inflight entertainment system. Seat was comfortable but a bit cramped.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","3.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Elaine Wong","China","2015-06-12","9th April, HU491 and 15th April, HU490. Beijing to Brussels and Berlin to Beijing in April. Both flights appeared to be new. Business class cabin and seat are comfortable. Full flat bed where my husband could fit himself in without any problems and he is 186cm. Cabin crews got very good and attentive service. Food was good, and compared with other major Chinese airlines, it was great. Entertainment was up-to-date, so no worry about boring journey. Overall I was pleased with this airline and I'll certainly fly with them again.","","Solo Leisure","Business Class","Beijing to Brussels and Berlin to Beijing","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Alexander Vankov","Russian Federation","2015-05-20","Flew 4 segments by HU from Moscow thru Beijing to Sanya and back. All the aircraft were quite aged and noisy inside. No screens for entertainment at all! They offered small ipads but all the content (quite limited) was in Chinese only. Might be OK for domestic flights but for long-haul international segments I find it unacceptable. For me the food was acceptable. The schedule was changed for 3 flights of 4 after the ticket was purchased. Had to wait for 1 hour at Beijing airport in the middle of the night for the shuttle to the hotel that HU promised to take care of. I do not think I will fly with this airline again.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Fischer Felix","Austria","2014-07-25","I flew from Vienna to Hamburg and return with Germanwings because Lufthansa doesn't fly there anymore and the Austrian flight times didn't fit my plans. I was pleasantly surprised that Germanwings already has the new LH and OS seats. Overall the journey was really good. The flights were on time the crew very friendly and funny and the catering was also very good! I think I would choose Germanwings on further journeys!","","","Economy","","10.0","4.0","3.0","5.0","1.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Arthur Baz","Brazil","2012-07-24","CNF-SDU. Very good flight no problems at all. Fast check-in and baggage claim. Just dislike in-flight service (catering and entertainment) but the cheap ticket justifies this.","","","Economy","","7.0","2.0","5.0","2.0","1.0","","","4.0","1"
"goair","/airline-reviews/goair","GoAir customer review","Simon Dadd","India","2010-11-27","DEL-Badogra. Go Air have moved to Terminal 1 D so no more awful departure terminal. On time flight crew efficient and pleasant. Seat pitch a bit tight but otherwise fine. New and clean plane. Could do with buying some low floor buses for the terminal to plane bus - the ones in use are very poor in terms of accessibility with steep steps.","","","Economy","","7.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Bates","United Kingdom","2015-03-04","I recently flew LHR-BKK return on Gulf Air. The flights were all on time which is always good. The seats are a little bit hard for my liking. The cabin crew are adequate nothing more nothing less. The IFE is not as good as many airlines. The food is very average also on the LHR-BAH and vice versa legs only one meal was served for a 6.5 hour flight and a 7.5 hour flight needless to say I was hungry. The BAH-BKK legs also only have one meal but you get a piece of cake about 50 mins before landing so not great. Only the way home I had a ten hour layover in Bahrain (overnight) I was not offered the option of a hotel or given any food coupons during this period to say this is poor is an understatement! The airline has declined since the last time I flew with them it now feels like a long haul budget airline which is a shame as they used to be outstanding!","","","Economy","","4.0","2.0","2.0","1.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Mooney","Australia","2012-12-04","SYD-DPS-SYD. Fantastic fully serviced flight departed on time ex SYD and arrival to Denpasar at a great time of 1.30pm local time. Service with a smile inflight entertainment food and beverages of a good standard. DPS-SYD - Departed 1 hr late and no airbridge bus to plane on tarmac in the rain.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Martel Cedric","France","2015-04-16","Flight 7907 XIY-CDG. 12 hour flight with no entertainment system for anyone in economy class. Very bad service as crew hardly understand English and toilets were very dirty. There was no toilet paper for the last hours of flight. Horrible experience.","","","Economy","","","1.0","2.0","3.0","1.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","A Wilson","United Kingdom","2014-07-25","Flew from LHR to TXL on 14/7/14. Could not complain about a single aspect of this flight considering it was just over an hour paid extra for seat choice and a snack and both went off without a hitch. Departed on time and landed on time staff were fine everything was fine. Will look at flying Germanwings again should I have cause to return to Germany.","","","Economy","","10.0","4.0","4.0","3.0","0.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Rodrigo Rosato Alves da Silva","Brazil","2012-01-02","VCP-CXJ with connection in CWB after 4-hour layover on return. Staff careless a GOL's standard. Pitiful snack on all flights. Simply no inflight entertainment. Plane's wireless system didn't work and FA's didn't care about it. There were delays on both connections. Overall great lack of service but not too away from general domestic flights in Brazil.","","","Economy","","4.0","2.0","2.0","1.0","0.0","","","3.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Simon Dadd","India","2010-10-08","DEL-MUM. Not bad - clean planes decent crew but the first two rows they call business class even though they are the same seats as the rest of the cabin and charge a large additional sum - not worth it. On time performance good fine for budget travel. The real downside is that they use the old domestic terminal in Delhi -a real dump!","","","Economy","","7.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","C O'Brien","United Kingdom","2015-01-28","BKK-BAH-LNH 23rd Jan. Our flight couldn't take off from Bangkok due to wing problems and had to wait two hours on the runway before being led to the immigration where they had apparently booked a hotel for us. Unfortunately the wait for the hotel was over 6 hours. This left about 5 hours sleep until the replacement flight on the same aircraft. The flight to Bahrain was delayed by 2 hours and when we finally left we were treated by staff that were clearly resenting working with the public and did not care to help. When arriving in Bahrain we were told the wait for our next flight to Heathrow would involve 7 hours in Bahrain's mediocre departure lounge. The only reason I couldn't give this a zero rating is that they offered free food vouchers in the airport as compensation. Over 35 hours waiting from Friday we arrived in London Sunday on a flight which was supposed to take 16 hours all together. Gulf Air really need to up their game!","","","Economy","","2.0","3.0","1.0","4.0","3.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Stephen Gunawan","Indonesia","2012-11-28","DPS-MEL-DPS in business class. Excellent cabin very comfortable fully reclining seat and a warm smile welcoming me from FA's. FA's very helpful - represent Indonesian hospitality. Will fly Garuda again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Robert Walbeek","China","2015-03-17","Flew from Shenyang to Weifang with HU. This flight operates only 3 times a week.Short flight of just over an hour. Incoming flight was late for 45 minutes and departure another half hour delayed by traffic control. Cabin clean and very young FA. No English spoken and the announcements made in English not understandable. No food on this short flight only a bottle of water.","","","Economy","","6.0","4.0","3.0","2.0","0.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Max Nolte","Germany","2014-07-22","As Germanwings is the Low-Cost carrier of Lufthansa it is of course better not to choose them for flights longer than 3hrs. I bought a ticket for EUR 150 - DUS-PMI-DUS (smart tariff) and was very satisfied with the service. Very friendly staff and for a 2hr flight spacious seats. With smart tariff you have 1 x luggage and 1 x meal included. The snack is ok. Nothing special.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","A Gaitan","Argentina","2011-12-23","GIG-EZE. Check-in at Rio was a nightmare. The queue was long with only 3 agents doing the check in for the Int'l Flight to Buenos Aires. At least 300 passengers waiting for hours in line. Flight was delayed 45 mins and arrived in Buenos Aires an hour delayed. I lost my domestic connection and the catering service for a 3 hour international flight is a joke.","","","Economy","","3.0","3.0","4.0","2.0","0.0","","","3.0","0"
"goair","/airline-reviews/goair","GoAir customer review","Adnan Mir","Australia","2010-07-21","Mumbai-Bangalore. Seats terribly cramped and lack of space in the above luggage bins. Pleasantly surpised by the auction for goods on the aircraft first time I have seen that but being a budget air carrier not surprised. Overall for a short haul trip not bad and value for money.","","","Economy","","5.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","R Clarke","Saudi Arabia","2014-12-22","BAH-MNL on the same tired old plane that I flew back in September as no refit had been done so a very dull business class cabin with a very poor outdated IFE system with old films. DVD players were handed out but really the IFE is in desperate need of a major upgrade. Food was again very good with a good choice. My seat wasn't working so had to stand up to operate it to work properly so again the maintenance on this plane is sadly lacking. A poor flying experience sadly on this route and I expect the same again on my return journey next month.","","","Business Class","","1.0","1.0","2.0","5.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Aldo Samulo","Indonesia","2012-11-20","PKU-CGK-PKU on Oct 26 2012 and again on Oct 28 2012. Flight attendants very friendly and helpful. The food is tasty had fried rice when I flew out in the morning and rice with chicken curry on my return. Before take off flight attendants handed out candy to all passengers.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","B Rich","Hong Kong","2015-01-14","Looked for a cheap business class option from Hong Kong back to the USA for Christmas. Hainan Airlines met that requirement and so off I went. The Hainan leg stateside and back was the 787 to Chicago and back from Seattle. Overall the service was quite good. A few people have cited a limited English speaking cabin crew which I will agree with but I am travelling on their airline so I won't complain about that besides it was good enough back from Seattle was very good. The food was good in both directions offering Asian Western and vegetarian meals but not quite up to the standard of other carriers. The lounge access was my biggest complaint Terminal 2 in Beijing is quite old and the lounge is very basic with limited food choice and beverage. The wifi was very weak also. In Seattle they use the Cascade Club Lounge (extremely limited in selection quite disappointing really) in the A concourse and it's a bit of a trek to the S gates via the little subway but a shuttle is provided (if the driver can be found!) if you don't want to walk to the train. In flight entertainment was sufficient but the ""new releases"" were quite far from that however the selection was good enough for a total of 23 hours of travel in both directions. The 787 itself is a nice comfortable aircraft and Hainans Business Class lie flat seat was quite comfortable and the duvet very nice. The pillow could have been bigger however. Overall I will certainly fly with them again as the value for money for Business Class was very good.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","D Graubard","United States","2014-07-10","Flew from Brussels to Stuttgart non-stop on 4 June 2014. Flight was on-time and comfortable. Flight attendants were very friendly and social with the passengers. Sandwich and drink provided per my fare paid and it was delicious. Convenience of a non-stop flight saved a lot of time - landed and bussed to the terminal quickly. Hadn't flown Germanwings in 5 years and was nice to enjoy them again.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","A Gaitan","Argentina","2011-11-21","GRU-IGU. Disorganized check-in. Only 2 desks for more than 100 passengers checking in at the same time for 3 different flights. The boarding was better. The 737-800 belonging to Varig were clean and neat. 1 hr 45 mins flight with just a few selections of cold beverages. For the price it was reasonable.","","","Economy","","7.0","4.0","5.0","2.0","0.0","","","4.0","1"
"goair","/airline-reviews/goair","GoAir customer review","S Taynton","Kazakhstan","2010-04-29","Delhi - Goa. Easy check in at Delhi Airport We had booked business class tickets which gives you a seat in between a little extra legroom. Food was good you do not pay for it in business as was the seat. Overall a pleasant journey and would use them again.","","","Business Class","","8.0","","","","","","","4.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Kariyawasam Harsha","United Kingdom","2014-12-07","LHR-BAH-LHR J Class. Excellent overall. Crew friendly and welcoming. Nothing was too much trouble. Food good but not excellent. Chef was helpful. IFE weak when compared to neighbours product. On time flights. Will fly again.","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ivan Limbong","Indonesia","2012-11-16","Seoul (ICN) to Jakarta (CGK) was excellent. Flight was on time. Crew were polite and smiled as I boarded the aircraft. The catering was nice. Legroom okay. Priority boarding for disabled passengers. Garuda should work on their Inflight entertainment and add some more up to date movies. Overall it was quite good. Take off and landing were smooth and professional. Very recommended.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Mak Samuel","Canada","2015-01-14","We just came back from Asia and flew from Toronto to Beijing. We needed to change to Hong Kong Air from Beijing to HK. We found the airline is just as good as any North American airlines and in some areas are better than them. We read a comment about the washroom cleanliness but we did not observe that and in fact we saw the flight attendants constantly going in the washroom to inspect. The seats are not bad as it is a Boeing 787 and not the Airbus. The entertainment may not be great but it is acceptable. The food is just the normal flight food as it is the same as any North American flights so they are ok. The flight attendants realized that we don't speak mandarin so they talked to us in English. Now we read some comments about the English level of the flight attendants but frankly they probably speak better English than we speak mandarin so to complain about their English is not realistic. Their English is just fine. The flights are great as compared to some of the airlines that we have been flying with. Definitely recommend Hainan.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Michiel","Netherlands","2014-07-08","Germanwings took over the service on Dusseldorf - Basel route from Lufthansa. I am a business traveller and normally book my flights 2 weeks in advance. I flew with Lufthansa for >1 year. Since Germanwings took over the average price of tickets has increased for me by +/- 50%. With Lufthansa prices were between 180-300 euros with Germanwings there are almost never","","","Economy","","3.0","3.0","3.0","3.0","0.0","","","1.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","S Koenig","Brazil","2011-10-23","FOR-REC-BSB and BSB-FOR. Gol was having a sale so I took that even though my wife was on TAM. Planes were comfortable and clean though on the last flight the toilets got rather dirty even during a short flight. Whereas in the past I would have expected at least a small sandwich and drinks that included beer that has changed: on the first flight we got a small package of crackers and a smaller package of cookies plus soft drinks (no beer); on the second and third flights the crackers were replaced by a bag of potato chips. Still no beer. A fight attendant on the last flight said they'd stopped serving free beer some time ago but that on some fights they were starting to sell it. I got an emergency row seat (albeit with a seat that didn't recline) for no extra charge on the last flight (other flights were full). No questions as to whether I spoke enough Portuguese to understand emergency instructions (maybe they surmised it from my conversation with the attendant; btw one needs to specifically ask for an emergency row seat when checking in at the airport). To Gol's credit there is no extra cost for these (TAM charges).","","","Economy","","4.0","","","","","","","","0"
"goair","/airline-reviews/goair","GoAir customer review","A Andersson","","2009-09-17","BOM-DEL DEL-Jimmu and DEL-GOI. Very pleasant airline. Good fares and upgrade to business and only INR1000 (15 euro). Food and drink served free and all middle seats empty. Nearly new A320s. Friendly crew.","","","","","4.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","D Russell","United Kingdom","2014-11-03","Second entry this time return flights from Muscat to Heathrow via Bahrain (GF561 GF3). Check-in in Muscat a breeze aircraft an A320 departed slightly early and arrived in Bahrain on time. Although the flight is only an hour and a half served with a hot breakfast item and usual drinks. Crew friendly enough and seat pitch very good even for a six footer like me (1.90m). Two hours to connect in Bahrain which was a breeze too. Flight to Heathrow was on the smaller A320 and not the usual larger A330 and this was probably good as the seat pitch is better in the smaller Gulf Air airbuses. Flight was not full so not surprising they were using the A320. Usual clean and airy cabin crew friendly food very good in flight entertainment quite good although the 320 has slightly different kit to the A330 so no USB port and headphone socket is two pin! Flight departed Bahrain on time and arrived at Heathrow slightly early bags arrived too. Very pleased with Gulf Air and would I use them again? I would.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Agus Rahman","Indonesia","2012-11-15","CGK-PKU on August 10th. On time performance began from boarding to pushback to take off. On boarding the aircraft the crew gave the ""Garuda Indonesia greeting"" with hands clasped together. Before take off given candy and I had PTV in my seat. Catering was great.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Maile","Indonesia","2012-11-15","Jakarta - Taipei. Garuda now have a dedicated business class check in area at Jakarta airport once checked in an agent escorts you directly to the lounge completes your departure card and deals with immigration formalities for you returning 10 minutes later with your passport stamped. Outbound flight was overnight and not particularly comfortable as they use B737-800 which has very limited recline even in business class so difficult to sleep. Service was good (and the J cabin was full) but quite limited as most passengers just wanted to sleep. Substantial breakfast served before arrival into Taipei. Return flight was daytime and very nice. Garuda uses the CAL Dynasty lounge at Taipei airport. Snacks served on take off and then a full lunch service a couple of hours later. Champagne and decent selection of wines offered. Given a fast pass immigration card so no need to queue upon arrival at Soekarno Hatta which was a big bonus as queues at immigration were very long. Business class luggage was delivered quite quickly by hand to a priority luggage bay near carousel. Overall very good indeed and very reasonable fare of USD 770 return.","","","Business Class","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Will Walter","United States","2014-12-01","ORD-PEK-ORD. The service and food were great. FAs were pleasant with some language difficulties. My main complaint was the Business Class seats were too short for my body frame. I usually do not have problems sleeping in Business Class but the seat length and overall comfort was lacking but I would fly Hainan again.","","","Business Class","","7.0","3.0","5.0","5.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Eelco van den Heuvel","Netherlands","2014-06-03","CGN-ZRH return. Living close to the German border I can choose from three airports (AMS DUS CGN) and five airlines to fly to Zurich. Germanwings was by far the cheapest and I don't mind missing a drink on a 55 min flight. Paid 166 rtn for 2 incl one bag. Flights bang on time seat pitch ok thanks to new thinner seats good information from the cockpit. I just don't understand why they park near an aerobridge at CGN and directing us into a bus. Probably airport policy but maybe Germanwings can sort this out with CGN.","","","Economy","","9.0","3.0","3.0","1.0","1.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","L Logan","Australia","2011-10-20","GIG-EZE I had to book this airline because TAM had cancelled their flight due to the ash cloud over Argentina. I think I paid US$500+ for this one way trip which was outrageous but I had no choice. Check in was a joke it was confusing because hardly anyone spoke English (even though signs are in Portuguese and English - including these airport officials that walk around in yellow jackets that say ""Can I help you?"" on the back but can't speak English?) and they seem to have a separate check in process for your passport and bags? The flight was 2 hours late but no announcement until 5 minutes before departure. Food was not worth the effort. This is a terrible airline and another I'd add to my blacklist.","","","Economy","","1.0","","","","","","","","0"
"goair","/airline-reviews/goair","GoAir customer review","G Abrol","","2009-05-17","Delhi-Bombay booked a few hours before the flight and got a very low fare. At the airport took only 4 mins from baggage screening to getting my boarding card quick security check bussed to the plane. Airbus 320 with spacious seat. Food for purchase. GoAir only sells vegetarian food unlike Spicejet which also sells non-veg sandwiches. Food price reasonable and eatables fresh. Cabin crew response was swift.","","","","","4.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","D Russell","United Kingdom","2014-10-31","Just flown GF2 LHR-BAH (Airbus 330) Seats 23A/C connecting to GF556 BAH-MCT (Airbus 320) Seats 11E/F. Both economy. After reading some of the reviews on here I was a little concerned however I must say I was very pleased with Gulf Air. We departed late from Heathrow not because of Gulf Air but the usual Heathrow being busy scenario and this meant we would be arrived in Bahrain with a very short connection time of about one hour. The A330 'KC' had been refitted with the new interior which made the cabin smart bright and airy. Seat was comfortable for the six and a half hour journey and I was only just starting to get restless as we arrived. I'm over 6' tall by the way! Cabin crew were very friendly but don't expect much in the way of offerings onboard. We got a drink just after leaving Heathrow then the next offering was two hours later and that was lunch. The food was rather good and I cleared everything! After Lunch the next your get will be just before arrival and that's just orange juice or water. I was starving by the time we arrived in Bahrain but because of the short connection time and arriving late didn't have time to buy anything so next time I would board with supplies. Note that in arrival in Bahrain it will be a bus from the aircraft to the terminal as they park the aircraft up overnight away from the terminal and you'll have to get through another security check too so don't hang about! Bags had been checked through from London so we had everything crossed that they would make it to Muscat too. Flight from BAH-MCT was hassle free the seats actually had more leg room than the flight from London weird! It's only about an hour and a half so comfort not an issue. The aircraft look nearly new so are clean and bright inside and out. You get a cold snack too which was tasty. Crew friendly and both legs and believe it or not our bags arrived too. Well done Gulf Air and fingers crossed it's as good on the way back later this week.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Y Vider","Austria","2014-11-11","Flight 489 PEK-TXL. Bland food the drinks were served an hour after they served the meal? My entertainment system didn't work and they couldn't even supply me with any magazines. Very disappointing.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","3.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","S Lim","Australia","2011-10-16","Booked flight Foz de Iguazu to Rio over the internet. Knew I was going to miss my flight due to a car accident and so we rang the airline on the way to hospital. Gol were extremely accomodating and postponed my flight to the next day without charge and also provided assistance with mobility at the airport (I was wheelchair bound). The flight was comfortable and left on time. Great customer service which they were in no way obliged to give. Gol made a holiday disaster much easier.","","","Economy","","9.0","","","","","","","","0"
"goair","/airline-reviews/goair","GoAir customer review","Rohit Mishra","","2008-05-04","BOM-DEL. Flight was late eventually departing about 1:40 hrs past the scheduled departure of 1410 hrs. No information till I reached the boarding gate (I had picked up boarding card several hours before) despite providing my mobile number for SMS alerts while booking online. No explanation offered nor apologies even on-board except the standard regret at touchdown. Very mediocre. That's two of two poor experiences with Go Air.","","","","","","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Tony Callander","Indonesia","2012-11-13","6 November GA 719 Melbourne to Denpasar 2 hours late. Because of delay in turn around plane was not properly cleaned. The food was substandard even for Indonesian cuisine and the choice was fish or fish. Inflight Entertainment selection is poor and focussed on Asian Movies. Strange the Australian flights are 90% Caucasian. As a FF platinum Card holder the entitlements are dropping and it is no longer an acceptable standard compared with other airlines.","","","Economy","","6.0","4.0","3.0","2.0","2.0","","","2.0","0"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","H Xia","United States","2014-09-19","HU7718 on Sep 8 HU7717 on Sep 10. Flew from Ningbo to Shenzhen and back. Got delayed 3 hrs on the return flight but the crew were nice enough to serve everyone drinks and let us have our inflight meal before takeoff. Seats were surprisingly comfy planes were new. Food was just okay (only 1 option). Inflight entertainment was non- existent but it was only a 2 hr flight so who cares? Overall I'd recommend HU for short-haul domestic flights. Seems to be a better option than the other major Chinese airlines.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","A Maynard","United Kingdom","2014-05-28","First time I have used Germanwings for connecting flights (via Hamburg). The APP does not work properly. They are unable to issue both boarding cards on check in causing unnecessary inconvenience. Their ""Live"" Twitter response averages 24 hours to reply. Cabin crew spend most time behind front galley curtains. Also fail to do proper cabin secure checks prior to landing. Seats new ultra thin models OK for short flights. Seat pitch OK on the extra space seats. Smart fare snack boring and repetitive. They have taken over a lot of Lufthansa routes and to be honest they are not really geared up for it. Poor ground handling and communications.","","","Economy","","5.0","3.0","2.0","2.0","0.0","","","3.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","M Dumeau","Argentina","2011-08-01","Route EZE (Buenos Aires) - BGI (Barbados) was supposed to take about 10 hrs including connecting time in GRU (Sao Paulo). It took us 72 hrs to get to our destination since the first flight departed with a 3 hr delay due to technical problems and it was almost impossible to get to Sao Paulo in time to board the connecting flight. However staff insisted that we had no choice other than boarding it with the promise that should we miss the connection (which we did) and being that it was a weekly flight the staff at Sao Paulo would be aware of our situation and would have an alternative plan. We landed in Sao only to find that the flight had departed without us and that they had no other plan than suggesting we board the next flight a week later! From then on it was a 3 day nightmare dealing with staff who were not prepared to manage even the simplest situations. After an endless wait at the airport a supervisor came with a ""solution"" a terrible itinerary via Brasilia and Miami staying overnight in Sao. When we told him it would be too tiresome he replied ""I lost 2 hrs 30 mins trying to solve this I cannot do any more"". Not much compared with the 3 days of our vacations spoilt. The connecting time for this new schedule was too tight and again due to the first leg delay we missed the connecting flight from Brasilia to Miami! We had to stay overnight in Brasilia too and also explain the situation all over again to the staff there who asked us ""but why did they send you here""? Finally the following morning we boarded an American Airlines flight and arrived in Barbados via Miami 72 hrs later.","","","Economy","","","","","","","","","","0"
"goair","/airline-reviews/goair","GoAir customer review","Krishnan Chitoor","","2007-01-19","BOM-COK-CJB during the Christmas period - newish A320 and in spite of the 3/4 hour delay at BOM landed at CJB just 15 minutes behind schedule. Fairly well patronised and quite a decent flight for the price. Well groomed in-flight attendants; courteous and efficient.","","","","","","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","P Weeren","Oman","2014-10-22","Mediocre at best. I live in the Middle East in Oman. The national carrier Oman Air is consistently ranked among the best and its product is very good when compared to other Middle Eastern airlines. Unfortunately however that ranking seems to have gone to Oman Air's head lately and they have not only increased prices dramatically but are apparently also considering cutting a lot of the services and features that have made them a stand out in a field of also-rans. Because they are above what I can afford for last minute leisure trips I chose to fly Gulf Air to London on the routing MCT-BAH-LHR early this month. The pricing is very competitive and their website originally showed me a wonderful pair of flights that would have only meant a short layover of under two hours in Bahrain. Once the payment screen had been completed however I received ticketing on two flight sets that incorporated a 9.5 hour layover in Bahrain on the way to London and a 7.5 hour layover on the return trip. Amazingly while I was lured in with such a terrific original offer I was now going to be spending nearly one day of my break in Bahrain's mediocre International Airport (and in that facility's mediocre Dilmun Lounge - see separate review). At Muscat we were delayed in boarding and is usual with many Middle Eastern airlines no reason was given for the delay - it just was. Boarding the A320 for Bahrain legroom was quite adequate at 34 inches of pitch I had experienced this on previous short-haul flights with Gulf Air and therefore thought they might be just the ticket to avoid rival Oman Air's new inflationary price structure. After landing at Bahrain International and a lengthy stay in the wildly overpriced Dilmun Lounge I boarded the leg for LHR and was amazed that on an A330 any airline would tighten the seat pith to a measly 31 inches which made for a 7 hour torture ride. Luckily on that leg I had a short row (two seats) to myself and was able to mitigate the pain a little. Sadly Gulf Air has revamped its A330s with new leather seats from Recaro arguably the worst airline seat maker out there. Each of their seats on any aircraft features rough Philips-head screws at precisely where my knees are forced to contact the seat in front of me as I am rather tall and have long legs - sheer torture. If the person in front of me then reclines things are beyond the pale of bearable. Again the flight was delayed and of course there was no explanation of any kind. Gulf Air needs to pull up its socks in terms of food service. While the food was excellent there was precious little of it - only one meal service barely two beverage services and nothing more on an intercontinental price. No comfort packet with eye masks no direly needed ear plugs nothing more. Basically the return trip was the same in reverse although push-back from Heathrow was on the dot. Will I fly Gulf Air again? Probably yes but I'll try to limit it to short haul which is their vastly superior product.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Bony Limas","Australia","2012-11-09","Flew SYD-CGK-SYD in October 2012. The flight is smooth and pleasant. Seat comfortable with plenty of leg room. Immigration on board is a plus. Love the Indonesian Orchestra songs while waiting to take off and after landed. Flight attendants are now not as friendly as before less smiles. Food - very disappointed with the SYD-CGK leg. I don't know why the rendang was running out just before half of the passengers were served. Very disappointing. Entertainment good collection of movies but it's not organised. Touch screen is not responsive.","","","Economy","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Thesen","China","2014-09-06","Flew WUH-PEK-BRU and back in Summer 2014. Don't set your expectations too high. The flight to Brussels is always late and again: I received a text message 3 hours before informing me it would be 1 hour late. The most inconvenient thing is transiting between Terminal 1+2 in Beijing - it is a long and cumbersome way. But also checking in took too long and in Wuhan they shared their check-in counter with other airlines thus very slow. There was no alcohol on the domestic flight and drinks were served 20 minutes after the meal (which is also rather mediocre). It is a Chinese thing but as a Westerner I want my red wine together with the meal. The first intl. flight was on an old machine with rather old-fashioned IFE way back was much better though. I missed English subtitles on their Chinese movies! A note on their website: Generally looking good but the special meal option never worked and on the last flight they put us on different seats than I selected. On the upside things I liked: 1) We did the Airail segment to Paris but were not asked for our train tickets. 2) The red cabin interior is rather nice. 3) The transiting lounge in Beijing was very empty in the evening seats comfortable and there was tea for free. However next time I will choose a Western carrier preferably Turkish Airlines.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","B Lucking","United Kingdom","2014-05-25","Shocking customer service only channel for any complaint is the customer helpline which they charge you to call! - after 1/2 hr the line just cuts off. Still trying to contact German wings for a refund of my flight which was cancelled due to German industrial action. I'm a regular traveller on Stansted to Stuttgart route and since the strike 7 out of the last 8 flights have been delayed by 1/2hr or more. If there was another flight operator on this route I'd be choosing them instead but I'm stuck with poor service and inefficiency on Germanwings.","","","Economy","","2.0","3.0","2.0","3.0","0.0","","","1.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Michael Andrade","United States","2011-04-22","GIG-SSA. Bought the ticket on-line. While the booking process is less torturous than in the past the website is still full of traps that make many people give up in frustration. GOL was once known as Brasil's low-cost airline but prices are now the same as its competitor TAM. The check-in line at GIG was fairly long. The check-in agent was very helpful and allowed me to take a large bag as carry-on instead of checking it to save me the overweight luggage charge. The boarding process was efficient. The aircraft was clean and comfortable. GOL used to serve free beverages and a light snack but on this flight we were handed a menu and all refreshments had to be purchased. I chose a sandwich combo that included a tasteless sandwich a bag of chips and a can of Pepsi for 20 reais (approx US $15.00 a rather steep price for the mediocre quality). The flight crew was pleasant. We landed on-time in SSA. Overall GOL provides a reasonable service but it's no longer the low-cost airline many assume it to be.","","","Economy","","7.0","","","","","","","","0"
"goair","/airline-reviews/goair","GoAir customer review","Kurt Mueller","","2006-06-09","BOM-DEL. A-320 with a passenger load of 50%. Punctual departure and landing. Speedy delivery of luggage. Uneventful flight. However still no hot beverages on sale - according to FA company is still evaluating customer feedback on this issue. I would have thought that the question of serving tea and coffee on a flight departing at 7.00 a.m. would have been a no-brainer even for an airline started by a company with its core competence in textiles.","","","","","","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","C Rowlands","United Kingdom","2014-10-08","LHR-BAH-DXB. After reading reviews on various site online I wasn't expecting much from Gulf Air. I was lucky enough to fly on one of their newly retrofitted A330-200 from LHR to BAH. I was pleasantly surprised with the aircraft. The new seats were comfortable the IFE didn't have much choice but was the hardware was top quality. The touch screen unit had an USB port to charge personal devices too which was very useful. The aircraft was clean which you'd expect on a newly retrofitted aircraft. The cabin crew were friendly and helpful. The food was actually very nice but lacking in options. Being a red-eye flight there was at least 70% of the seats empty so I got some decent shut eye! The A320 from BAH to DXB was as full capacity as you'd expect for a regional flight. Again clean aircraft decent seats and helpful crew. The snack wasn't very appetizing. Overall for what I paid (£320) I was very impressed and would recommend this airline if you're flying on a budget.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Andro Geraldy","Indonesia","2012-11-06","Food is nice but variety of foods should be improved especially for high demand route DPS-JKT-DPS. A bit disappointed with the frequent flyer program and benefits which are not as attractive as other airlines. On my last flight JKT-DPS some of the cabin crew were rude. They need to improve the cabin crew language skills their announcements were not clear.","","","Economy","","9.0","4.0","3.0","4.0","2.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","P Sprumont","Switzerland","2014-08-18","Geneva-Brussels-Beijing on 5th August return on 13th August. First and last legs between GVA and BRU crowded but Brussels Airlines' crews managed to serve a light breakfast with good coffee. Lounge in Brussels by British Airways: acceptable for a 2-hour wait. Warm and smiling welcome aboard (not addressed by name but I did not care). Helped to lift my hand luggage in the lockers but not quickly enough on the return flight: my trunk fell on me. No harm done and the hostesses were so sorry and kind. Excellent meals with first-class wines (I loved the Sangre de Toro). Full flat beds where I could turn myself without problems (I am 185 cm) thin mattress and duvet. During both long journeys I could sleep 7 hours also due to quietness of Airbus A333. Finally I was accompanied by a ""guide"" through Terminal 2 in Beijing and driven in a limo to and from my hotel in Beijing. Cons: the lack of linguistic knowledge of the crew especially on my flight towards Beijing. I shall certainly fly with them again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Steven Cal","China","2014-05-03","Prague-Cologne May 1 on brand new A319. Flight departed and arrived on time very clean cabin spacious legroom and comfortable seat. I paid smart price which include a sandwich/small bottle water/one time juice or soft drink service cabin crew friendly and efficient. Will fly with 4U again definitely.","","","Economy","","9.0","5.0","5.0","3.0","0.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","B Walberer","United States","2011-04-21","SDU-CGH. Boarding at SDU was chaotic – the flight was delayed by almost 1 hour and the gate changed several times. Gate change announcements only in Portuguese. Eventually we were bussed to our aircraft. Aircraft was newer Boeing 737-800 cabin clean good leg room. Service consisted of free soft drinks and some snacks. Overall a good experience spoiled by the ground handling.","","","Economy","","6.0","","","","","","","","0"
"goair","/airline-reviews/goair","GoAir customer review","Naveen Manivannan","","2006-03-09","MAA-HYD. Booking tickets on the Internet was a breeze. Seats can be reserved while booking. Check-in swift and efficient handled by staff in 'elves' like costumes. Onboard the aircraft was clean and fresh. The seats were cramped. If the seat in front is pushed back fully it would be difficult to read a newspaper. As Go Air is a no-frills airline nothing was complementary - not even an inhouse flight magazine. No overhead inflight entertainment system. Some chips and beverages were on sale. FA and announcements by the captain were efficient and friendly. I felt Go Air is what an efficient Air Deccan would have been! Would fly again provided convenient schedules.","","","","","","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","R Clarke","Saudi Arabia","2014-10-05","BAH-MNL and plane was an old tired A330 with old seats that were uncomfortable along with a tired looking cabin. Food was the only bright spot which was very good both main meal & the breakfast. The IFE is dreadful and crew had even forgot the portable DVD players so you could not watch any up to date movies or features. This flight is basically carrying workers back home from the Middle East hence it looks like not much effort is being made to upgrade the flight experience on this route sadly. Even though one of the senior cabin crew did state this actual plane is to undergo a refit.","","","Business Class","","3.0","2.0","3.0","5.0","1.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Cullen","Australia","2012-10-30","Sydney-Denpasar return in Economy. Only paid an extra $300 more than Jetstar but I think it was well worth it! The meals were quite good entertainment kept me busy enough for the 5 hour flight and the FA’s were lovely. The onboard Immigration is a huge time saver! SYD-DPS leaves at approx 10am so you're in Bali by 4pm local time which is very convenient. I just wish the return flight was the same but it leaves at 11.30pm. Definitely fly Garuda again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Frank Zhao","United States","2014-05-25","PVG-LHW. Window seat. Checkin was quick and efficient given that PVG is not Hainan's hub and not many flights out from PVG. My checked bag was overweight but they waived the charge. They changed their flight attendant uniforms from the winter dark purple to the summer bright grey which looked nicer. The flight was delayed for half an hour due to the delay of the inbound flight. But the preparation and boarding afterwards were quick and efficient. Seat was standard and comfortable not so different than other major domestic airlines. I ordered a sea food meal a special meal service that you can order on their website if you bought the ticket there. My food was served before the cabin food service and It was superb and way beyond my expectation. It looked and tasted better than some international flights to the US. Flight attendant was polite and carefully performed security check before take off and landing which was very professional. The entertainment was mundane but it was the same standard across China. Overall I was very satisfied with this flight and would definitely fly them again.","","","Economy","","9.0","5.0","4.0","5.0","3.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Eduardo Braz","Brazil","2011-02-06","I think it's worth the attention to not fall in the ambush of GOL website and contract the service of travel assistance by mistake. By the time you make payment a check box appears asking if you ""confirms the service engagement?"". At no time is described ""confirms the travel assistance service engagement?"". Moreover it is not broken the price of the service alone but has added to the value of the ticket. You can only identify the service conditions when you click on link and another window opens. I always buy passage on the site and this time I ended up contracting the travel assistance services by mistake.","","","Economy","","1.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Scott","Saudi Arabia","2014-10-01","GF 154 Bahrain to Manila. The entire economy section is in a terrible state rickety and stained seats. The food was excellent but the crew didn't enforce the ""use the lavatories in your section"". People we're leaving economy to use the lavatories in business - that is unacceptable. The crew also seemed not to care that when we landed people were up and moving about the cabin during an active taxi creating several potential hazards.","","","Economy","","","2.0","4.0","4.0","0.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Lubis","Indonesia","2012-10-12","SOC-CGK a short 1 hour domestic flight using the new B 737-800 with the Boeing Sky interior & mood lighting. Excellent service despite a very short flight attentive FA's adequate snack plenty of drink service and AVOD is available. On time departure and arrival overall a very smooth and enjoyable flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","D Brown","United States","2014-05-23","Urumqi to Xi'an. Flight on time. Food served promptly and quite adequate. Cabin staff very efficient and professional compared to the state owned airlines. Not very proficient in English but this was a domestic crew. Having flown several Chinese carriers they are outstanding and I would choose them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Mark Simons","United Kingdom","2014-04-03","Flew out of LHR to Cologne. As the strike was due to start I asked at check in and the ticket desk to be told ""we have no news and if you get on this flight and the return is cancelled it's your fault""! Charming service. Low and behold as soon as we landed I got a text saying the return had been cancelled. Flight itself was fine swift boarding and the luxury of the happy-snack. On time landing with bags off quickly so flight gets a 9 customer service a 1.","","","Economy","","4.0","3.0","4.0","4.0","0.0","","","3.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","P Bouas","Australia","2011-01-20","BeloHorizonte to Florianopolis via Sao Paulo. not charged for our excess baggage flights arrived on time. Juice and chips served for free. Very polite staff. A good no frills product. Only problem for foreigners is actually buying the flight over the net. We had to get our Brasilian friends to buy as we don't have a CPF number.","","","Economy","","9.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","O Walters","United Kingdom","2014-09-24","Delhi - Bahrain - London. This is the third time I have flown Gulf Air. First two times were economy and this time business. All times have been good experiences in the respective classes. On time clean friendly cabin crew. The most recent was yesterday and I flew business from Delhi. All I can say is that I couldn't fault them great seats even on the a321 from Delhi which I was expecting to be a jumped up economy seat but was grateful for a flat bed given the 04.45 departure. Bahrain lounge is up there with emirates and BA T5. A330 to LHR was good great seats nice staff and a nice experience. The only very mild criticism would be that there isn't much choice on the IFE but there was enough to keep me occupied. Great job all I simply don't recognise the poor reviews.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Cameron Adams","Australia","2012-10-08","MEL-CGK-DPS was excellent. MEL-CGK an A330-300. Decent legroom very welcoming staff. We had to take the bus at CGK because the boarding gate was moved to a very far one nearly across the terminal. Onboard catering was good for economy class. MEL-CGK I was offered a traditional Indonesian Cuisine. Staff nice chatty and fun. IFE however was a bit disappointing.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","M Grueber","Germany","2014-05-17","Flew Brussels to Xian through Beijing. From start to finish the staff service was excellent. Ok some of their English is not what you may expect as a foreign traveler but they try so hard smile and are genuine. Food was top class on all flights and seat comfort is much better than European carriers like Lufthansa or KLM. Airport service no bad in Beijing but this was little slow because you need to change terminal. Otherwise all is highlight recommended and I will travel them again soon.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Atchison","Germany","2014-03-06","4U3375 22/2/14. STN-HAJ. Low cost low service. But all in all good flight. Plane was half empty had 2 rows to myself. Seats were uncomfortable. Same as Lufthansa has. After an hour my back hurt.","","","Economy","","7.0","1.0","1.0","1.0","1.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","I Stoker","","2010-03-18","Sao Paolo to Rio. Originally booked on TAM but was re-routed due to delayed flight from Dubai. Ground stuff was polite and I was asked my seat preference in English. Departed on time. Arrived on time. Drinks were served. Baggage came very quickly. Friendly stuff. Clean surroundings. First when I saw orange colours I immediately associated it with UK no frills airline Easyjet but I was pleasantly surprised at overall performance of GOL.","","","","","8.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Kim Thomsen","United Kingdom","2014-09-09","LHR-BAH-BKK. I read the mixed reviews here before booking business class to Bangkok via Bahrain after seeing Gulf Air has started to refurbish their cabins. First leg LHR-BAH was on a refurbished A330. Seats were excellent far more comfortable than they look. Service was good and food was plenty and above standard for business class. The let down was the AVOD system which was quite limited. After a stay over in Bahrain the second leg to BKK was in a non-refurbished cabin (travel tip: get a set in row 1 or 2 as these seats are better). The cabin was old worn but clean. Service and food matched the first leg and was excellent. The old entertainment system was next to useless but a tablet like device was handed out which was well specked with movies and series and the selection was better than the AVOD system in the refurbished cabin. On arrival to BKK priority immigration cards were handed out and bags arrived quickly on the carousel. For the price an excellent trip and well recommended.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","O Graham","Australia","2012-10-08","We travelled Sydney to Denpensar Denpensar to Hong Kong and then Hong Kong back to Sydney via Jakarta. All business class. Sydney flight all smooth sailing they ran out of champange - but it was the weekend and it was a plane of Auzzies! Heading to Hong Kong from Denpensar was a bit like entering the set of ""Faulty Towers"" We had jam covered seats moved to broken seats then were moved back to another row of dirty seats - all the time being told ""so sorry"" but no-one thought to actually wipe down the armrest in the middle and actually clean it. Which I did myself in the end turning a lovely white napkin into a deep shade of grey. The food was also very average bland and woudl not rate the freshness factor of the bread rolls served. The constant ""sorry"" but no effort to clean correct or offer any compensation (I remember travelling Singapore airlines enconomy class with a broken Screen - straight away I was offered a $50 duty free voucher - not a big gesture but it made the difference in my perception of the trip). On this leg of the trip we paid full price used real money and in return did not receive a business class experience. We are now travelling the last leg Hong Kong back to Sydney via Jakarta. The seats work oddly enough the dirty armrest status has not changed. The food on this leg was good mango salsa and prawns was a delightful flavour sensation. Get the feeling that business class can be a bit hit and miss with Garuda depending on where you pick up the plane.","","","Business Class","","5.0","4.0","3.0","2.0","4.0","","","3.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","R Tyson","United States","2014-04-21","Review based on 1 RT economy flight from Seattle to Hangzhou via Beijing. I would rate them a solid 4 out of 5 on pretty much everything. Our connecting flight from Beijing to Hangzhou was cancelled 2 days before flight. They contacted us by phone and gave us option of staying overnight in Beijing at their expense and taking first flight in morning which we accepted. All that went off without a hitch. On arriving in Beijing on our way back to Seattle we were met at the gate by a Hainan employee who walked us through baggage claim customs and security all the way to the gate for our Seattle flight which was in another terminal. This was a tremendous help. Inflight service food etc was neither remarkably good or bad. They were efficient and friendly but don't have the noticeable class or polish of a top of the line carrier. Also the English language skills of their reservation staff is just barely adequate. I had to contact them by phone several times prior to the flight to confirm our flight change and that proved fairly stressful though everything worked out in the end. Both international flights appeared to be new or nearly new aircraft. Connecting flights between Beijing and Hangzhou were noticeably older but clean and well maintained. Overall I'd say they are quite acceptable for a budget airline though a notch below the top of the lines such as Singapore airlines. Would not hesitate to fly with them again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","S Koenig","","2009-11-05","GIG-FOR. Originally booked on TAM but when we had to be rerouted from the US Delta put us on this flight. Actually on a plane from Flex Airlines apparently a low-cost subsidiary of Gol (this had happened once before when I was booked on Gol). While some of the passengers were outraged that they weren't on a Gol plane seating and service was about the same. Small snack and drinks (non-alcoholic only) served. Seating space average for airlines these days. We got to Fortaleza on time.","","","","","4.0","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","D Skipper","Australia","2012-09-27","Sydney to Denpasar Executive class. Quick check in we had plenty of luggage as we were flying with our 10 month son did have to ask for the priority passport control cards for return leg. Qantas business lounge was half full so plenty of seating. Seat 1A/B welcome drinks and travel packs handed out wife happy with L'Occitane lip balm inflight service was pretty good. Food was good our flight attendant wasn't the friendliest but she was very professional. Cabin had plenty of kids in it all well behaved. In flight visa service is excellent made up time in the air and arrived on time our luggage was out first and the whole process from landing to taxi was done in around 35mins. Well priced package for business class would fly again.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","S Wing","United States","2014-04-21","Chicago to Beijing RT - 787-8. Check in on both ends was seamless but had ORD had a long line. IFE was quite up- to-date with movies and TV no shortage of things to watch during the ~14 hour flight. Seat was one of the better coach seats I've ever sat in with the recline mode putting into a relatively comfortable sleeping position. Food was really quite decent but won't win any awards if served on the ground somewhere. Service was generally attentive and kind without being overbearing. May not go out of their way to ask about you but will field any request that comes their way. 787 was very comfortable and noticeably reduced fatigue. Overall 787 on Hainan is a great product especially at the price.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","C Dong","Germany","2014-03-04","We used Germanwings for the first and last time last weekend. Our flight from Berlin TXL to Nuernberg on 2nd March 2014 flight number 4U8062 I checked in online prior to the flight. Arrived at the airport 1 hour early we were informed that the flight was delayed so we sat at the waiting area 15 meters away from the departing gate Tegel D75. There was no announcement for the Nuernberg flight and the next time we asked we were told the flight had already departed. Of course there was no Germanwing personnel to be found and we went to the Lufthansa/Germanwing service counter and were told the plane was boarding! So we run back only to find that the plane had already departed! We run back again to the service counter. In the end we bought tickets with another airline the same day 1 hour later. I would not take Germanwings again and would not recommend it.","","","Economy","","","1.0","0.0","0.0","1.0","","","1.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Alex Hijmans","","2009-06-28","SSA-GIG-SSA modern 737-800 both legs. Outbound flight departed 20 minutes late but arrived on time. Inbound flight left Rio 45 minutes late and arrived 20 minutes later than scheduled. Inflight service friendly but basic: cereal bars on outbound flight pretzels inbound. Limited choice of minerals. All in all Gol is a very good no-frills airline.","","","","","7.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","E A Ali","Bahrain","2014-09-06","BAH-BKK-BAH I was given a middle seat instead of a window seat as I requested when I booked my ticket from Gulf Air (Airport Office) two days before my flight. The check-in staff member was very stiff she did not smile and did not greet the customer! When I requested her a window seat she said the only available seats were middle seats? When I boarded the aircraft the Cabin Crew were chatting with each other rather than greeting and directing passengers to their seats. Zero customer service. The seat was in a very bad condition old and stained the metal frame structure inside the seat cushion was squeezing my back. I had a hard time reclining the seat. Food was really good I enjoyed it. Cabin crew served me a glass of wine when I asked her later for another one the answer was ""I will get back to you"". I am still waiting for her! I requested earplugs because the child seated in the next aisle was being very loud the answer was ""we don't give earplugs on night flights"". Never heard that before. The Return flight was exactly the same.","","","Economy","","1.0","1.0","2.0","4.0","1.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Ravindra Kumar","India","2014-09-06","Horrible Business Class. Never fly their Business Class. Do not go by the pictures they advertise on their website. The business class that we had from London to Bahrain had reasonable seats (reclining though not flat beds as advertised) service was decent and food good. However Bahrain-Delhi flight (which was a night flight) that we had was a disaster - premium economy seats (not Business Class as promised) which barely reclined no alcoholic drinks offered as apart from our family (and perhaps another couple of people) all other seats were upgrades due to an overbooked flight. Service was quite pathetic and no one seemed to care. Horrible experience. We would strongly advise against taking Business Class on Gulf Air.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Douglas Brook","Australia","2012-08-31","August 2012 - excellent service. I flew to Bali - only $100 more than JetStar but had baggage and meals included. The Cabin Crew were hospitable. We were given welcome drinks in economy menus pillows blankets amenity kits toothbrushes in the rest rooms newspapers. Clean modern aircraft - the plane was not full and check in staff blocked the seat next to me so I had 2 seats to myself on the way over and back. Enjoyed the A330 where you are only ever one seat from aisle in economy. Plenty of leg room - I could easily cross my legs in economy. I went to Jakarta as well and had a brand new 737 with Sky Interior. The standard felt and better than Qantas in economy. Would definitely recommend for future flights.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2014-02-07","Flew Cologne to Hamburg booked on Lufthansa webpage and ended up in Germanwings. Prices for ticket does not match the service offered. No newspaper at the gate or in the plane. Had smart ticket with more legroom and a little snack. Well the snack was one cheese or ham bun with a tiny little bottle of water with no glass a chocolate drop. Only one drink offered as well and only hot or soft drink no beer like Lufthansa. Was booked on middle seat even my account stated that I prefer aisle seat.","","","Economy","","3.0","5.0","3.0","1.0","1.0","","","2.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","S Koenig","","2008-11-23","Fortaleza-Rio roundtrip. Basic no-frills flights. Tiny sandwiches soft drinks juice coffee water included. Biggest gripe was the fact that while the airline e-mailed my original itinerary to me they did not notify me when my original flight to Rio (a non-stop flight) stopped flying a couple of weeks before I was to depart. Unbeknownst to me I was put on a flight through Brasilia (fortunately leaving about the same time as the original flight). I learned of the schedule change only because I happened to look at the airline's Web site to confirm whether they were taking into account daylight savings time in Rio. I did ask them to send my revised itinerary via e-mail to make it official but they did not. Other than that the flights were fine. On the return we were put on a plane operated by Flex Airlines apparently a low-cost subsidiary. Once inside it was pretty indistinguishable from the Gol flight in which I had flown to Rio.","","","","","8.0","","","","","","","","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","John Mayer","United States","2012-08-29","MEL-DPS and I was impressed. Check in was painless at Melbourne and the boarding procedures were efficient. Once on board the relatively new A330-300 we were welcomed by friendly flight attendants and had excellent seats with very generous legroom.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Liu Ling","Canada","2014-03-22","Dec 2013 Toronto - Beijing and Beijing - Toronto. They lost our seat reservation both ways to start with then when they finally had found seats so we could sit together as soon as we got onboard my husbands seat was broken and there was no other seat available. Coming back the same thing seat backrest broken would not stay upright or down and both ways we had no entertainment at all. Food was so so the only thing we can say is that the staff were very pleasant.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Hans Roloff","Germany","2014-01-25","CGN-LIS booked long ago (05/2013) when their new fare scheme (Smart Best etc.) was not implemented yet thus I sat in seat 1F with generous legroom but got only a few points credited. But it was a good price and a generally acceptable standard as far as baggage allowance seat quality etc. is concerned. Flight left a little late no apology or reason given but with good tailwinds we made an on time arrival. Service on board was ok although the quality of their turkey salami sandwich is well below my standard it's just the fluffy British-American sandwich style not using the crispy rolls we like in Germany. On such ""longer flights"" of more than two hours they should offer a pasta or a similar hot dish as their parent company does on similar routes. Beverages were served as well - standard ones free of charge special ones or alcoholic drinks for a hefty price which is unacceptable to me (almost five Euros for a small bottle of wine (187 ml) in a plastic glass). No newspapers or other ""entertainment"". Friendly and efficient service. I have to tell myself again and again: you get what you paid for - and that's what I did on this flight.","","","Economy","","7.0","5.0","4.0","3.0","0.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Dhillon","Germany","2014-01-25","I have now started realising what game Germanwings are playing with their paying customers. On three occasions now I have taken Germanwings return flights to Brussels. On every occasion the flight has been cancelled on the return journey to Stuttgart. This is because they do not have a full flight (around 50-100 passengers max) and therefore they make an excuse about a technical problem and shift passengers to the next scheduled flight which is also not full in order to send one flight to Stuttgart full of passengers but over three hours delayed. They are being greedy and looking after their profits and with no care for the passengers who need to get to their destinations or connecting flights. This is an absolute fraud and Germanwings are an insult to the passengers. Horrendous customer service always no manager to be found and just one or two ground staff passing on messages to frustrated passengers.","","","Economy","","","3.0","2.0","2.0","1.0","","","3.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Jason Burnie","","2008-07-14","Sao Paulo to Rio. Check in staff could not speak English at all but he impressed by running around to find his English speaking colleague just to brief me the boarding details. FAs could fairly communicate in English. Snacks and drinks were provided on this short flight. FAs pushed the trolley up and down to check if any passengers want additional snacks or drinks or not. Departure and arrival on time. Baggage arrived on the belt quick enough. Rio (GRU) to Iguazu (IGU) via Curitiba. Check in was smooth. Once on board FAs friendly and they can speak English very well. Similar to previous flight that they pushed the trolley up and down to top up snacks and drinks. Transit in Curitiba we were not allowed to disembark. However they still kept the turnaround time short at only 30 min. Arrival at Iguazu no problem at all. Good value good service.","","","","","3.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Paul Kerslake","United Kingdom","2014-08-20","Outbound flight from LHR to BAH was excellent good service and good food/drink. The second stage from BAH to BKK was far from good with unresponsive staff and poor quality food. The return journey from BKK to BAH was once again let down by the staff attitude toward the customer however once again the second part of the flight from BAH to LHR was much better with the exception of the headrest TVs which seemed to work when they felt like. Toilets were blocked from the outset of the journey however the general feeling was that is was ok considering the very reasonable fares offered against their competitors.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Maddern","Australia","2012-08-29","My wife and I flew from Sydney to Denpasar (Bali) return on an A330. Aircraft's were modern and clean and tidy inside. The cabin crew were all well groomed polite and gave excellent service. Our flights left 10-25 mins late but this delay was mostly made up on route. Before takeoff given drinks and meals were a nice quality and nice quality. On the return journey they had run out of choices by the time they got to our seats but the cabin crew made sure that we got first pick of the croissants and breads. Another really good service that Garuda offer is on board passport control. 2 immigration officers travel on the flight and do the passport and immigration procedures on the aircraft during the flight and Garuda collect the fee on their behalf. This service as far as I know is only between Australia and Indonesia. This made the process of passing through the airport quick and efficient. Areas where I think they could improve further: My wife and I found the seat backs to be a little hard on the return journey I would like to see the inflight info (speed location etc - map) on our seat back screens. No web check in was available and I would like to see the option of selecting seats at booking. I found it annoying and inconvenient having to be taken between the aircraft and Denpasar terminal by bus and would like to see Garuda use the jet bridges. Would I fly with Garuda again? Yes! They offer a far superior service and price to budget airlines like Jetstar and Virgin.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Rubi Haliman","Indonesia","2012-08-29","TKG-CGK-SUB in Business Class August 16 2012. All sectors were on time and smooth. Cabin crews were friendly and attentive as usual especially on CGK-SUB sector when she knew that I took some pictures of the served meal she offered me the other meal option to be photographed as well. FA walked along the aisle several times during the flight to ensure the pax needs. Meals and drinks were good and nice presentation however the quantity can be added. When disembark they mentioned us by name.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Wilson Chung","Canada","2014-03-19","March 14 HU 7982 Taipei to Guangzhou - 737-800. Old dated plane with uncomfortable seating and a very pungent bathroom. No electronic equipment allowed on entire flight - flight attendant will go out of their way to make sure your electronic equipment is switched off. Will avoid this airline from now on. Food was good though.","","","Economy","","2.0","2.0","2.0","4.0","1.0","","","2.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","A Hijmans","","2008-04-30","SSA-BSB-SSA. Both legs in 737-800. Outbound flight on time inbound flight delayed for half an hour in BSB waiting for a connecting flight to arrive. Arrival in SSA nearly on time though. Aircraft spotlessly clean on both legs two drinks and aforementioned cereal bars served with a smile (IFAs will give you extra cereal bars if you ask.) Check-in staff extremely helpful and friendly. Just three stars though due to the fact that the seats in the 737-800s are rock hard even if their pitch is good for a low-cost airline.","","","","","3.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Cuenco","United Arab Emirates","2014-07-15","DXB-BAH-LHR. The plane was old and rough around the edges. The crew were just going through the motions and there was no attempt in even the most basic customer service except for one flight attendant who was clearly new. She was the only one who smiled and was eager to please. Food was good - a pleasant surprise. Inflight entertainment needs a major overhaul. My luggage and I arrived in one piece which I guess is the most important thing.","","","Economy","","5.0","4.0","2.0","4.0","2.0","","","4.0","0"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","R Sparrowe","United States","2014-03-17","ORD-PEK on 787 then PEK-PVG on a 737 and return in Business (First) Class. Easy check-in and boarding at ORD. Attentive service great seat (flat bed) and AVOD with 20 or so current movies. Tip: spread the duvet out on the seat and sleep on top of it as the cushions are very firm. On landing in Beijing we had to transfer from Terminal 2 to Terminal 1. Instructions were clear but we couldn't locate the shuttle and walked the distance between Terminals. If you are young this is no problem. If old and creaky like us it is a long walk. Flight from PEK to PVG was ordinary 737 with standard ""first class"" recliners as would be found in domestic flights in the U.S. The return leg from PVG to PEK was the same as the outbound but once arriving in PEK we were met by a gate agent herded to a bus and taken from Terminal 1 to Terminal 2. Along the way we gathered our bags then rechecked them. That saved us a lot of wandering through corridors dragging luggage. I was surprised to realize that our 787 flight boarded off-terminal it was a long bus ride out to the plane. Once on board however the champagne arrived and all was well. Food on the return trip seemed fresher and the flight attendants were much more capable and attentive - more like Asiana than a regional Chinese airline. Overall a terrific experience - and at the $2150 teaser fare to go round trip in the front cabin there is little to complain about!","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Schmidt","Germany","2014-01-07","Flight from Barcelona to Stuttgart: The plane arrived delayed the ground seemed not be able to cope with the situation. The flight was very rough. We arrived late and I had to wait one hour for the next train at Stuttgart main station. Never again!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","V Berjot","","2008-04-29","SSA-Recife Recife-Brazilia Brazilia-GIG. 2 of the 3 flights delayed on departure but only one really late on arrival. Planes clean and new. Pleasant crew. 2 drinks offered (and the cereal bars mentioned by another comment!) despite short flights. No problem with the on-line booking despite being non brazilian. Check in very quick in the different airports.","","","","","3.0","","","","","","","","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Patrick Meier","","2007-09-19","GIG-SSR Generally a fair service for such a short flight. The fact that GOL is not accepting foreign credit cards for online booking and only accepts Amex for purchase at the ticket counter it´s absolutely not acceptable for an airline that offers international flights !","","","","","2.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","R Clarke","Saudi Arabia","2014-06-10","Flew BAH-MNL the cabin was tired and old looking. The protector hiding the life vest was on the floor and clearly broken a couple of times during the flight the life vest fell on the floor. This is a serious safety issue as its clear the cabin has not been maintained in any shape or form. Another safety issue I'm sure is that all the windows should have the blinds up when landing and taking off but in the area I was seated many were still down when taking off! IFE is awful with only few selected movies and nothing on demand. Food was quite good though and cabin attendants pretty good at answering passengers needs.","","","Business Class","","3.0","3.0","4.0","4.0","1.0","","","2.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ivan Limbong","Indonesia","2012-08-28","Flight from Jakarta (CGK) to Seoul (ICN) was excellent. The crew were mostly polite but unfortunately they didn't serve supper only snacks and they dimmed the cabin lights. Breakfast and Inflight entertainment was good although they should update more newer movies.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","S Lie","Belgium","2014-03-03","HU492 from BRU-PEK on 23 Feb 2014. The check in supervisor was very polite and helpful. However the plane A330-200 was very old very uncomfortable for a long haul flight. Seat was very small dirty and the toilet smelt. The screen on seat 20 (emergency) was not straight entertainment film selection was not up to much. Food had no taste portion and tray was too small with plastic knife spoon and fork. The cabin crews were superb polite and smiling but the service was not up to international standards. The return flight HU491 PEK-BRU with a newer A330-200 but again seat no. 10 the seat arm support broken smelly toilet. Lack of aircraft cabin maintenance.","","","Economy","","7.0","1.0","5.0","2.0","2.0","","","4.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Krautmacher","Germany","2013-12-16","We (2 adults) flew from CGN to ZHR in SMART. The flight was surprisingly very good. Much legroom in rows 1 to 10 nice and friendly flight attendants. The snack was quite okay. Price was fine in future we will be flying Germanwings if possible.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Kristian Laursen","","2007-09-05","Sao Paulo (CGH) to Rio de Janeiro (SDU). Boeing 737-800 quite new and good. There were serving with soft drinks and snacks for the flight for 40-45 minutes. Check-in and boarding was efficient and very smooth.","","","","","4.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Anu Parasuram","India","2014-05-23","I wish I had seen these reviews before travelling Gulf Air. The worst experienced international travel ever. Gulf Air from Bombay to Paris via Bahrain. Our luggage did not arrive in Paris. Not a single staff member in the airport was helpful. They did not give us compensation nor did they help us locate our baggage. After innumerable phone calls and following up we found our baggage 3 days later an hour before we departed for London. The crew was rude and the airline does not care for the customer. While we returned from London to Mumbai via Bahrain our baggage again did not arrive in Mumbai.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Annalisa Stevens","Australia","2012-08-23","Flew from Sydney to Bangkok via Jakarta in August 2012. Flight was on time. Plane was A330-200 and looked new. Seats advertised as fully flat bed although when lying down your legs were at a slight angle downwards. Plenty of leg room. There were 7 business passengers in the 2 business cabins (separated by Galley). Flight attendants were very friendly and attentive without being overbearing. Someone was always going through the cabin and any request was happily complied with. I could not fault the service and product received. Check in was very competent with a friendly male staff member.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Frank P Zhao","United States","2014-02-25","HU7735 Jan 20 2014. LHW to PVG on B737-800. Economy class aisle seat. The plane is old but very well maintained. Very good and attentive service. Sat in the aisle and was bumped by a flight attendant walking by and she immediately apologized for that causing this problem. When plane began descending service surveys were distributed to customers. Food was average but compared with the food of other major Chinese airlines it was not bad at all. Flight attendants were polite and smiling. There was no personal entertainment system and only screens underneath the overhead bin. I would definitely fly Hainan again.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Nieminen","Finland","2013-12-06","We had bought Germanwings tickets from Helsinki to Berlin (and back) and departure should have been on December 6th 2013. However the flight was cancelled due to ""adverse weather conditions"" (other airlines were flying to Berling that day though). We didn't get any notification about cancellation by email sms or other means. At the airport there was nobody helping us to sort this out. Some ladies gave A4 prints with this kind of message to annoyed passengers: ""If you want to rebook your flight onto another date within the next seven days or you wish to receive a refund please refer to www.germanwings.com to cancel or change your booking without any additional cost"". At the Lufthansa desk everybody was just raising their hands and telling us that they can't re-route us to Lufthansa flights because our tickets were bought from the Germanwings website. Instead they could have sold us new tickets for Lufthansa costing almost thousand euros per person! The next Germanwings flight wasn't leaving until the day after tomorrow so it wasn't any solution. So in the case of flight cancellation this company won't take you to the destination at its own cost as other airlines do.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Jeffrey Boen","","2006-11-05","IGU via CWB to CGH and connecting to SDU. All flights on new aircraft arrived on time. Seats were comfortable esp. for these three short flights. Unlike with European LCCs the airfare was not really low cost and complimentary snacks and drinks were served (by friendly F/As). Based on this experience I can highly recommend GOL.","","","","","","","","","","","","","0"
"gol","/airline-reviews/gol","Gol Transportes Aéreos customer review","Denis Marchand","","2006-09-05","Gol is serving more and more regular routes in Brazil. It is starting to expand in the MercoSul as well. But the low cost aspect is all relative: some of their tariffs can exceed TAM´s. Still efficient checking / boarding procedures are still worth the interest and so are the relatively new 737 operated. The only negative point really would be the snacks provided: cereal bars on all domestic legs. Don´t forget to bring your own sandwiches if your flight makes several stop-over.","","","","","","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","D Walker","United Kingdom","2014-05-08","A Middle Eastern Airline with little Middle Eastern values! Flew them from LHR to DXB. Check in staff treat you as a number no smile no good evening sir nothing. My flight was delayed but that could happen to any airline but once in the air TV and entertainment did not work for over 1 hour into the flight due to tech issues! Food was poor quality and nearly all the choices I wanted they did not have. I will never use Gulf Air again!","","","Economy","","","3.0","2.0","1.0","1.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","A Jane","Australia","2012-08-21","SYD-CGK in Business Class. New planes with comfortable business cabin in 2-2-2 lay out with lie flat beds. Day flight from Sydney included 6 course lunch all served with full linen service and understated friendliness. IFE not up to the leaders but adequate for the 8 hours. On board immigration a stand out - pays huge dividends on arrival into Jakarta. Return overnight flight rated slightly lower but still very nice. Service was also more about getting everyone bedded down rather than serving a gourmet feast but that is fair enough. Breakfast prior to landing simple but tasty.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Cora Martin","United States","2014-02-10","IAH to ORD to PEK. I flew American Airlines through a codeshare flight and transferred at O'Hare onto Hainan Airlines (economy). The new Dreamliner plane seemed pretty nice and the seats were comfortable their Mango juice and Coconut juice is delicious. Two hours into the flight I was asked by one of the flight attendants to turn off my phone which was in Airplane Mode. I told the Flight attendant who spoke very limited English that it's in Airplane Mode but he insisted that I must turn it off. Aside from the crew's and pilot's lack of English skills the food is just subpar and the sides they give you are barely edible. The inflight entertainment system kept restarting every 10 minutes.","","","Economy","","4.0","3.0","1.0","2.0","1.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Gordon Kift","United Kingdom","2013-12-02","Flew from Birmingham to Berlin on 5 day winter break. Could not fault timeliness and having booked the smart price seating we were very impressed with leg room available. Plus the plane was very clean and gave a light and airy feeling. The food on offer was not very original with the same on offer outbound and inbound however people must remember that these are budget flights and for the money paid everything from check in through inflight was excellent. We would have no hesitation in using this company again and will be recommending them to friends and family.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Elizabeth Hoddy","United Kingdom","2013-12-02","I am a regular customer of Germanwings and up until now have had no complaints. However a few weeks ago I was informed that my flights to and from London Stansted to Cologne from 10/12 to 18/12 had been changed to the evening flight due to what they called ""operative"" reasons. I'm sure it was over-booking. I was extremely angry. I had booked my flight well in advance and was forced to pay a £5 fine to change my coach trip from London to Stansted and back. If it happens one more time I shall never use the airline again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Nadeem Khan","Saudi Arabia","2014-04-02","ISB-BAH March 27 business class. Aged father required wheelchair and my jaw dropped at this response: ""since the wheelchair was not requested in advance the charge will be 50 US dollars"". No choice but to pony up the extortion money.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Nadeem Khan","Saudi Arabia","2014-04-02","Mar 29 BAH-KHI economy. No complaints on A320. IFE was good food was better than expected. Timely arrival. Courteous service. Looks like this airline has just woken up to the competition from Emirates Qatar flydubai etc. and is trying not to be left too far behind. Good for us the customers.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Fadhil Nadhif","Indonesia","2012-08-21","CGK-HKG-CKG on A330. Flight delayed 1 hour in CGK-HKG though we were informed the night before the departure which was good. The food was small and small snack offered compared to other airlines on the same route. Good service from the FA in CGK-HKG but really slow service at the inbound flight. The AVOD doesn't have really much choice for new movies but ok.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Steven Cao","China","2014-01-28","Shanghai Pudong-Haikou on Jan 21 old B737-700 but clean and well maintained. On time departure and arrival. I checked-in online and printed boarding pass one day before which is very easy and efficient. Spacious legroom and comfortable seat various news paper and magazines provided for economy class cabin crew friendly. Food quality is poor like any other Chinese airlines.","","","Economy","","8.0","4.0","4.0","2.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","A Ho","United States","2014-01-28","Flew return between SEA and PEK on a new 787 this month. Business class cabin and seat is comfortable but not as good as top tier airlines. Cabin crew polite professional and helpful significantly improved compared to my experience several years ago but still a bit behind other Asian airlines such as EVA. Food is excellent. Ticket bought at the last minute a bit expensive at 7k+ but cheaper than Delta. For a direct flight between these two cities there are no better choices. Terminal 2 at PEK airport is the most convenient terminal easy in and out. Will have to fly this routes several times this year and will choose Hainan again. One very attractive benefit of flying Hainan business class into Beijing if you make prior arrangement via phone or website they will provide free transportation to and from PEK airport in a MB car. Enjoyed this every time considering the congestion in Beijing and poor taxi experience.","","","Business Class","","8.0","4.0","4.0","5.0","3.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Bakker","Netherlands","2013-11-18","Budapest to Cologne. Ground staff were pleasant (was allowed to take extra bag without charge) boarding was fast and professional onboard the stewardesses were poorly trained in people management almost rude to passengers no interest whatsoever only talking amongst themselves. Upon leaving the plane she said goodbye whilst looking completely uninterested the other way! I did not feel welcome at all onboard. Captain was informative and nice we had to do a ""Go Around"" no problem all went well. We landed on time. All in all very disappointed with onboard flight attendants.","","","Economy","","4.0","3.0","2.0","3.0","1.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kevin Muchlis","Indonesia","2012-08-20","21 July 2012 CGK-HKG A330-200. Garuda Indonesia Lounge in CGK is excellent! Plenty of hot and cold food selections. Friendly check in staff at CGK but unfortunately no Valet Service. Immigration was very fast thanks to FASTPASS! Boarding commenced 15mins before and I sat at 2C while my wife in 2A. This aircraft used new inflight entertainment system. Cabin staff greet you by name once you are seated. Drinks were offered from fresh juice to champagne. Pilot gave flight details very clearly. Off the gate exactly at 10am. After take off drinks were served and after that lunch. During the 4.5 hrs flight to my surprise every 10-15 minutes the cabin crew walk along the aisle to make sure if we need anything. Landed on time at HKG. After we parked at the gate we went out first from the aircraft. Will definitely fly business class again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","T Norman","Netherlands","2012-08-20","AMS- CGK 16 August 2012. Smooth and enjoyable flight. Flight was full in economy and quite empty in Executive class. Flight attendants were attentive and genuine. Although I think the meals served had small portions for a long haul flight.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","G Tornabene","United Kingdom","2013-10-22","Flew return from Heathrow to Koln on the 15th and 17th October and both flights left a very good impression. On the flight out of Heathrow the ground staff advised about a 10/15 minute delay due to the late arrival of the inbound flight once seated the captain advised that he would make up time and we would still be able to arrive on time which we did so all was good. The inflight service was good and efficient as one would expect from a German based company. The seats in the Smart section were comfortable and had plenty of leg room. The ground staff in the UK were efficient however one of the check staff in Koln was rather much too strict in not letting us check in at her desk even though we were the only ones checking in at the time. As seasoned long haul travellers overall Germanwings as a low cost carrier have left a very good impression on my 2 colleagues and myself and I am sure that we will use and recommend this carrier again and again.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Maskery Richard","United Kingdom","2014-03-26","After reading all the negative reviews about Gulf Air thought oh no here we go but I was pleasantly surprised. A330 from BKK to LHR (via Bahrain) all flights on time slightly larger seats as they are still flying the older A330 (which they are upgrading in August this year). Staff friendly and helpful plane was clean food was ok but not on a par with Emirates or Qatar. Entertainment system is old but all working all in all a good flight and at £200 cheaper than any of its competitors you get what you pay for will fly them again based on price and service.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","T Freiburghaus","Switzerland","2014-01-20","PEK-CAN A330-300 typical Chinese interior doesn't make the impression of being designed for international standards (the plane was only two years old). Nice AVOD with a wide range of movies in all languages (English French German etc.). Food and Service ok flight was on-time. Online check in worked perfectly. Overall good flight.","","","Economy","","7.0","5.0","3.0","3.0","5.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Roloff","Germany","2013-10-20","Flight from Vienna to Cologne - VIE-CGN - on the standard A319 airbus. Using the smart price ""class"" (level) my wife and myself had comfortable seats and legroom for this trip of 1h10min. The snack box offered and its contents are just poor the only reason for paying the surcharge called ""smart price"" is preselected seating and one piece of checked in luggage. The general quality of service is acceptable - friendly crew efficient service clean planes plus the feeling of safety/security you buy in a plane of the Lufthansa group. But do not forget: it is still a low cost flight - as a long time Lufthansa frequent traveller I will never get accustomed to the fact that they try to charge £4.90 for a wine. No passenger bought any alcoholic beverage.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","H Jonathan","Thailand","2014-01-31","GF150 BAH-BKK 30 Jan 2013 in economy. Pleasant crews. Meal - quality is not good when compared with other airlines in the region. Could not touch the salad and dessert no ideas what they were. Luckily it is just a 6 hours flight. Simple breakfast was served - a cup of yoghurt a piece of bread and coffee/tea. Seat - very comfortable. Entertainment program - very limited choice. Movie selection is out of date. Overall - if considering it is a 3-star airline it is good value for money.","","","Economy","","5.0","4.0","5.0","2.0","2.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","H Diaki","Australia","2012-08-14","MEL-CGK-PDG-CGK-MEL. Excellent flights on all sectors. Very helpful ground staff in Jakarta had an admin problem with my passport but all taken care of by the check in staff quickly. Asked for emergency row seat and was given without hesitation. Crews were friendly as usual. Adequate IFE but lacking newer movies and tv series. Catering was good in all sectors although quantity were still quite small no improvement since last year. All in all had very pleasant experience with Garuda and definitely becoming preferred choice these days.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","D White","United States","2014-01-14","Flew Business Class from Chicago-Beijing-Bangkok. Had great flights going out. The new 787 is a wonderful aircraft and the A330 was also comfortable from PEK to BKK. On the return On the return Hainan changed aircraft's from BKK to PEK. I was again in Business Class and the 737 was an awful choice for an international flight. The seats were extremely uncomfortable and the inflight entertainment was non-existent. I have enjoyed Hainan but am now wary when it comes to its choice of aircraft.","","","Business Class","","6.0","4.0","4.0","5.0","3.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Robert Wallace","United States","2014-01-14","Flew in late Dec 2013 and early Jan 2014 in Business Class from Chicago to Beijing to Bangkok and then back. The new Dreamliner was a nice comfortable flight. Some of the flight attendants don't speak English well and one of the flight attendants on the flight from Chicago to Beijing was obviously very new and was struggling - but tried none-the-less. At check-in there always seems to be confusion about what the transfer process is in Beijing. One of the real pains is that they will not issue you both tickets when you check in. If your transfer time is more than 4 hours be prepared to sit in the airport until they open the check-in counter. Note the airport in Beijing (Terminal 2 in this case) is not set up for international transfers. You will have to go through immigration and customs so do fill out both the arrival and departure forms (despite any advice to the contrary which we received from flight attendants). The immigration process is not straightforward and we were shuffled from line to line despite being in the correct line to begin with. After making it through Security (again confusing and not straight forward) don't get your hopes up on the lounge - it's a run down lounge with poor amenities - big disappointment after seeing the lounge in Terminal 1 advertised for domestic flights. In all flying internationally with Hainan is not an all positive experience but of the airline listens to its Customers and resolve these issues to bring it up to he standards and ease of flying as with most world airlines there is potential here.","","","Business Class","","4.0","0.0","2.0","3.0","2.0","","","4.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2013-09-29","CGN to FAO Cologne to Faro on an A320. Outbound flight a little late due to late arrival of aircraft. Flight was on a jetway but passengers had to use the stairs. Crew were nice and flight was full same on return flight from Faro. I had a smart price ticket so you should sit in row 4 to 14 with more legroom onward flight I was seated row 15 return row 23. As miles and more member in my profile they knew that I needed a lactose free meal but you only get a snack box (cheese sandwich/roll or chicken/salami sandwich/roll) but both are not with butter/margarine they all contain cream cheese as basic spread so I was not able to eat that. When the crew came around I was entitled to only one soft drink you have to pay for wine or a beer. Spirits not available at all. Since both flights were full and only 3 crew members were on board it was a hard job for them. They have less toilets compared to the old LH planes so we had only 2 toilets for almost 150 passengers on the return flight one WC was not serviceable.","","","Economy","","3.0","2.0","3.0","1.0","2.0","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Geoff Becque","United Kingdom","2014-01-28","GF002 (LHR-BAH) connecting to GF512 (BAH-DXB) in Falcon Gold. From LHR we were greeted by name orange juice and hot towel and then order taken for drink after takeoff. One Bombay Sapphire and Tonic and one Champagne please! Push back on time. Old A330-200 and the second cabin in FG had not been refurbished and most of the seats had problems with electric's but they still fully reclined and were comfy and roomy. Old IFE but DVD players offered. Very good food selection together with good wine choice. Service from the FA's was first class pity the aircraft wasn't although the purser advised that it was due for seat upgrade mid 2014. On time arrival a very good flight. An hour in the FG lounge in BAH and then onto our second sector to DXB this time on a new A320 with latest IFE. Although a short flight there was a hot snack and full bar service. On time arrival in DXB together with our luggage from LHR which was a relief. Overall a good flight experience.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Melissa Parsons","Saudi Arabia","2014-01-28","Flew RUH-BAH-LHR on 23 Jan 2014. Both sectors quite full and the flight RUH-BAH was on time and uneventful basic snack for such a short sector seats in economy not overly generous with space but sufficient. I then had a long lay-over in BAH before boarding my flight to LHR which give me time for shopping at the airport! The next sector was comfortable except for a couple of ladies sat behind me kicking the back of my seat as they were trying to move family all over the cabin. in addition I found these same ladies to be quite selfish with the passengers behind them insisting on reclining their seats while the meal service was on. I was pleased thought to see the GF Cabin Crew to take control of both situations in a pleasant but firm way and eventually the ladies calmed down. The flight itself was pleasant and fro an economy product the food both super and breakfast and entertainment was excellent. The crew made me feel comfortable and the offer of refreshments were plenty. I even managed to get a few hours’ sleep on the flight which left me refreshed when I arrived at LHR. One minor irritation was when we arrived we had to wait over 40 minutes for our baggage to be delivered to the belt. I cannot wait to experience the return flight but before that I have family to catch up with!","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Norris","Australia","2012-08-12","Impressed with this flight. Service and food very good. The seats were comfortable for angled lie flats. A330-300. Flight left on time at 9.50. Lunch served just after midday and included a choice of nibbles appetiser main course cheese and then dessert and coffee with chocolates. Small portions but just right considering the number of courses. Inflight entertainment options were good. Nothing to complain about!","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Iswara Darmawan I Gede","Indonesia","2012-08-12","I always choose GA for domestic flights. 2 weeks ago I flew from CGK to DPS with 737NG. The food and beverages were very good and the seat is comfortable for me.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Estrada","United States","2013-12-25","December 21 2013 flew Business Class SEA-PEK-BKK. Flew to SEA on American Airlines code share first class. Check-in with American was very busy and the luggage conveyor belt was broken at first class check-in. The agent knew nothing about Hainan but managed to check my bag through. Arrived in Seattle and went to the British Airlines Terraces lounge where I was told Hainan hasn't used the lounge for over 4 months and that their lounge was in the other terminal about twenty minute walk each way. The Hainan gate agent first said that she wouldn't recommend that I go to the lounge because of the distance but then wrote me out an invitation. The business seating on their A330 is 2-2-2 in two cabins. We were served snacks and non-alcoholic welcome drinks pre-departure. The seats are lay flat and they do make up the seats with pads sheets and a fluffy comforter. Additionally they offer pyjamas - nice touch. Although no menus were distributed and the English language skills of the flight attendants is very poor the food was good both Western and Asia selections. Beverage service and selection is extremely limited. It took over one hour after reaching cruising altitude before any beverages were served. The beverages on offer were extremely limited. One type of champagne white and red wine. No premium brands. Liquors were also extremely limited. Transfer in Beijing was horrible. Hainan ground agents told me that I had to clear immigration and customs and collect and recheck my check bag. While waiting a general service agent came up to me and in perfect English said that I should go to the departure counter as my bag would not be coming off. It was checked all the way through but Hainan agents are all too new to know this. The lounge on the website is not one that was offered. They only show the first class lounge and business class is contract hosted in a rather dated lounge. The only food on offer was soup or pastry and beverages were also limited. There was a shower facility with limited amenities. The A330 had the new staggered business class seating. Again no menus and the flight attendant English poor. No premium cocktails available only two types of beer one red wine and one white wine. No champagne. No Fast Track access provided. The fare was cheap but you get what you pay for. I will see if there is any difference with the return flight on the new Dreamliner.","","","Business Class","","4.0","4.0","3.0","4.0","2.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","P Wilkinson","United Kingdom","2013-09-26","Outbound the passengers were sent to gate clear we were considerably delayed but no information shared. Onboard the Captain informed us the cabin crew arrived late due to local motorway problems. However passengers had made it! The snacks offered were poor value for money. The crew disinterested. Return flight (my fault) I'd not included cabin baggage. The staff's manner of relaying this information was mocking and dismissive. The only positive is that the flight cost is reasonable. I'd avoid this airline if you want to be treated with respect.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","4.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2013-08-12","Flew over the weekend CGN-ZRH. Booked Lufthansa but got Germanwings due to LH changing operation in Europe to 4U. First leg was late over 40 minutes with no explanation done when the gate crew announced a 2nd delay of another 15-20 minutes due tyres had to be changed the gate was open to board. Take off was just after boarding so there was no tyre change. So no more Snacks and Drinks unless you pay for it. Bought muffin and coffee quality ok but you pay. Return flight was on time crew at gate much nicer. Cockpit gave information about the flight. Crew served beer for 3 Euros. Would that this flight would be LH again.","","","Economy","","3.0","4.0","3.0","2.0","1.0","","","3.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Brian Levy","Ireland","2014-01-24","I'm usually a fan of Gulf Air but my latest experience with them was simply horrible. Cairo to Doha via Bahrain. Flight from Cairo to Bahrain was on A321 full flight with not one free seat. Food as usual was great (in my opinion Gulf Air's food is far superior to the food of Qatar or Emirates). However the nightmare began during transit in Bahrain. The flight to Doha was delayed 2 hours. Not one announcement was made on the reason of the delay. Airport staff in Bahrain were both rude and clueless. On the flight itself to Doha the Bahraini male flight attendants were rude and sarcastic when asked about the delay. Only water was offered to the passengers comparable to low cost airlines which Gulf Air is supposedly not. This airline is going downhill fairly quickly. Also their IFE needs an Einstein to figure it and the entertainment is very old and limited.","","","Economy","","2.0","3.0","2.0","4.0","1.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Bazel Amadani","Indonesia","2012-08-06","Flew CGK-PLM in economy class. Cabin crew attentive and helpful. Cabin clean and neat seat pitch was very good and lavatory clean. Aircraft was flawless but unfortunately no AVOD at this short hop. Punctual. Will definitely fly them again on my next trip to SIN.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Julian van Podex","Germany","2013-10-29","Xi'an to Shenzen. Check-in quick. Done with mediocre English but enough to get it done. Only foreigner on board. Staff efficient at best. Food was pretty bad in general an ""OK"" flight to get from A-B but that is about it.","","","Economy","","6.0","3.0","2.0","2.0","2.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Christopher","United Kingdom","2013-08-04","29th July 2013. London Heathrow to Cologne flight 4U461. I checked in online for the flight as instructed on their website and then went to the airport ‘bag drop. The queue was very long and only one lady was in charge of the entire queue. She understandably looked stressed. Flight was on an A319 and the seats were comfortable enough for a short trip. A snack was offered for sale as this airline is a Budget airline but one which allows for through baggage. I picked this airline for my trip down to Italy partly based on price and partly based on the reputation of being the best of the lower price airlines. The captain was informative and the crew seemed to be pleasant and very well turned out indeed. During quite bad turbulence not enough was done to calm the fears of passengers. Arrival into Cologne was a pleasure and the modern and friendly airport made for a good stop over on my way to Italy. I shall report my next flight in more detail in a separate report.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Marie Hazelwood","Saudi Arabia","2014-01-07","Dec 23 Bahrain-Paris GF19 return Paris-Bahrain January 4th. Very busy. Staff were very pleasant and I was very grateful to them for making a special allowance for me. The staff make this airline very pleasant.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","James Roussell","Australia","2012-08-02","I flew from SYD-CGK return in economy class. I was very happy with service provided by the cabin crew and the food was fantastic! Liked the on-board immigration service. It saves so much time once arriving in Jakarta.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Douglas Karr","Canada","2013-10-16","Flight was from Toronto to Beijing China and return. Good food good service poor seats. I have never sat on such an uncomfortable seat. Some seat backs would not stay upright. Duct tape on some seats and pocket was pulling apart where the magazines where stored. Airplane was a A340. Each flight was 13 hours. The seats need to be replaced.","","","Economy","","3.0","1.0","5.0","5.0","3.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Christopher","United Kingdom","2013-08-04","29th July 2013 Flight 4U838 from Cologne to Bologna. Flight was the second of two that day with the same airline. Flight delayed 1 hour due to the late arrival of the inbound flight. Staff kept the passengers informed in a polite and professional manner. Boarding was orderly and sensibly managed. The cabin crew warmly welcomed the passengers. The flight had severe turbulence and the crew did little to allay the fears of passengers. The lady Pilot made a few semi-audible announcements and did seemed to be focused on making up for the delay. Disembarkation was chaotic as Italian passengers pushed to exit the flight. The cabin crew did nothing to try and control what could have been a dangerous situation. The fare was not the cheapest of fares on offer and due to the abrupt manner of the cabin crew on this flight my experience of Germanwings has been soured somewhat. I won't use Germanwings on this route again.","","","Economy","","4.0","4.0","2.0","0.0","0.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","R Clarke","Saudi Arabia","2013-12-21","BAH-MNL and still the IFE is very poor and when will it be on demand with up to date films? Lucky that we had a DVD type player as that was a godsend to have as at least it had up to date movies but battery life was not too good for a long flight. Food pretty good this time around as it seems to depend on the on-board chef as they do differ on the flights I have been on previously. Again one of the toilets was out of order which is pretty poor when this flight was completely full! Also seems that the plane was not fully cleaned beforehand as I found litter from the last flight under my seat.","","","Business Class","","5.0","4.0","3.0","4.0","1.0","","","3.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M Widjaja","Indonesia","2012-08-01","CGK-DPS return very pleasant flight with B737-8. Attentive cabin staff call button immediately answered. Food was not bad but noticed they have changed to plastic cutlery. AVOD system was good for the 1.5hours flight.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","M André","Germany","2013-08-05","Berlin - Bejing. A330 cabin was in fair condition but nothing special. Seat had a defect I could not adjust the backrest from the upright position the entertainment system was in poor condition but worked. Had a 1.5hr delay to Beijing connection flight to Hong Kong was cancelled. Only by chance we learned about the cancellation and a bus to a hotel. Until we were informed in the hotel that there will be a flight that night so driven back to the airport. Flight back worked well. Lesson learned never transit over China anymore taking a quality airline like Lufthansa Cathay BA and the long distance flight to HKG directly to the final destination.","","","Economy","","5.0","2.0","4.0","3.0","3.0","","","4.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","S Ptctan","Germany","2013-07-01","BRE-STR. Normal LCC. Staff friendly prices on board ok plane clean. Travelled with hand luggage only which was not weighed.","","","Economy","","7.0","3.0","4.0","1.0","1.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Porus Buhariwala","Qatar","2013-12-10","DOH-BAH-BOM. Aircraft's were less two years old good seating generous allowance of 45 kgs in economy! Only downside was very limited portion of meals and limited entertainment. However when compared to prices of Jet Airways Qatar and Emirates its fare was 50 percent less. Transit Time between Gates was 5 mins.","","","Economy","","10.0","5.0","4.0","3.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Tan","United States","2012-07-25","CGK-DPS-CGK. Garuda is the best option to fly domestic sectors in Indonesia. There's PTV in every seat in economy with decent entertainment options considering the short length of the flights. The attentiveness and friendliness that the FAs provided were excellent. The foods portion are rather small but I like the idea that GA provides Indonesian foods on their domestic flights. Overall a very pleasant experience.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Guy Allen","Canada","2013-07-30","Beijing to Toronto HU 7975 July 17 2013. Very uncomfortable seat too small. When the person in front reclined her seat it crushed my knees. The in-flight entertainment at my seat did not work on either flight of a round trip. The screens of several people around me did not work either.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","M de Beer","China","2013-07-28","Toronto - Beijing in Business with a family of 4. Airbus 340's interior is certainly showing its age. They double assigned one of our seats but this was fairly quickly resolved on board. Upon departure it was apparent that virtually 80% of all head sets were faulty. The 3 pin plug is in an impossible location and flight attendants had to perform incredible manoeuvres to plug in ""new"" headsets. Decent selection of movies but the image quality is poor and system keeps cutting out. It is worth noting that while the many online seat plan sites indicate that the business class seats offer power outlets this is not the case! Seats recline but as it is no lie flat bed those used to sleeping on their stomachs may find it hard to get some sleep. Flight attendants automatically refill your drinks which is nice. Dinner tray was served with starter and dessert pre-set and main courses were served separately. My tray was cleared prior to my main course being served which is nice but it meant my dessert was gone as well. All in all it was decent value for money but if your budget allows for full service business class I would not recommend Hainan Airlines.","","","Business Class","","6.0","3.0","4.0","4.0","3.0","","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Pomeranze","United States","2015-07-27","Flying Hawaiians seasonal non stop was a pleasure. Comfortable seating, warm service and good food were the highlights of a pleasant comfortable experience. Nothing to add but a hearty recommendation. I actually prefer the older 767s over the newer A330's. Even the luggage was delivered in a timely manner.","Boeing 767-300","Solo Leisure","First Class","Kona to Oakland","8.0","5.0","5.0","4.0","4.0","4.0","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Giannicola Bonora","Italy","2013-06-28","Flown Verona to Cologne connecting to Manchester. I think this airline deserves its 3-star status. It's peculiar as a low-cost airline as it offers connecting flights though prices average double compared to the cheapest point to point options. The space for legs on a Standard A319 is the best I've found in the last 6 years of low- cost travelling. Personnel look professional throughout. Onboard prices quite competitive for euro nationals. I will definitely fly with them if I need to go to Germany in future.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Chris Parsons","Saudi Arabia","2013-11-25","Following my comments of 13 September 2013 which were 'pre-flight comments' in relation to my GF planned Business Flight; RUH-BAH-LHR-BAH-RUH on 24 Sept and 2 Oct respectively I was pleasantly surprised! Though my ticket RUH-BAH was economy the crew looked after me very well. On arrival at the GF Lounge in BAH my seat was immediately changed to 1G. Likewise on check-in for the LHR-BAH on 2 Oct my allocated seat was 2A. These front 'lie flat' seats are the old GF 1st Class product. The service on all four sectors was very good and the food on the BAH-LHR-BAH was excellent! A good choice of IFE with very attentive Cabin Crew who could do enough for me. I will definitely be flying GF again.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","L McConville","Australia","2012-07-24","PER-CGK via DPS was as simple as the return flight CGK-PER via DPS. Excellent service attentive crew nice cabin fantastic AVOD system for my 3.5hr trip there and back. Food was lovely got to try all 3 options beef chicken or seafood. Travelled on B737-800NG.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","N Spronk","Canada","2013-07-05","Toronto to Shanghai return via Beijing. Travel dates supposed to be 17/06/2013 - 29/06/13. Departing plane was late and cost me my Shanghai Connection and one night. Return flight from Shanghai to Beijing was delayed 8 hours and cost me connection to Toronto on the 29. Incredibly they could not put me up on another connecting flight until July 3! To get this I had to stand in a 2.5 hr queue. I found the food on Hainan better than average legroom below average (I am 6'1""). My flight over had good movie selection but annoyingly bad sound. The plane was too hot.","","","Economy","","4.0","3.0","4.0","4.0","3.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Frank W Mauz","United States","2015-07-23","The good: Efficient boarding, departed and arrived on time. The so so: Cabin attendants did their jobs, legroom OK, but less than jetBlue. The bad: ""Entertainment"" - Why have in-seat TV screen when nothing worthwhile to watch, unless you pay extra for it? ""Meal"" - water, few pieces of fruit, mystery cheese thing, one piece of candy. Overall opinion: Very average experience. Hawaiian should be so much better when their slogan is ""Hawaii Flies With Us"". Should not boast about serving a meal, attendants OK, but lack aloha spirit, delete ads when giving info about Hawaii before landing. Would fly again, but only because of mediocre competitors.","A330","Solo Leisure","Economy","SEA to HNL","5.0","3.0","3.0","2.0","1.0","5.0","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Daniel Sharma","United States","2015-07-20","I am never flying on Hawaiian Airlines again. Once was once too many! Horrible customer service. 1) Luggage issues. They refused to send my bags all the way to the final destination. Their response was ""because you have a layover of more than 4 hours, we cannot send the bags all the way."" This was blatantly false because I later confirmed with people who had flown the exact same route and they had no issues checking their bags all the way to the final destination. Some incompetent staff, for sure! 2) In-flight service for an international flight was atrocious. When I reminded the attendant that I had requested a special meal, she replied rather rudely, ""Oh, we don't do special meals."" 3) Good luck trying to change your flights without paying a hefty amount. And even then, you were restricted to a few dates only.","","Solo Leisure","Economy","HNL to KTM via ICN","1.0","2.0","1.0","1.0","2.0","1.0","1.0","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Joerg Boese","Germany","2013-06-25","Hamburg-Nuremberg-Hamburg. Outbound flight 40 minutes late due to technical problems with the reservation system. Most web check-ins had been deleted and boarding cards had to be reassigned at the gate. Horrible seating. Inbound flight was 70 minutes late due to 'problems all day long' as the captain mentioned. Slightly better seating (older seats). Anyway if Lufthansa stakes their salvation on this airline they must have lost their mind. I am a Senator with LH but except Lounge access there are no advantages.","","","Economy","","2.0","1.0","3.0","0.0","0.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Massimiliano De Carli","Oman","2013-10-22","From MCT to BOM then back BOM-MCT. I must say that the entertainment wasn't good at all. The food from MCT-BAH was not very special it was a small sandwich which I think is very good for a 1 hr 20 min flight (in Europe you wont get a meal but drinks only if lucky). The connection times were very bad we arrived in Manama at around 0 am and had to catch the next flight at 10 am and we would have to sleep on the floor. The Crew were very nice nothing to complain about. The flight to Bombay was really nice the meal was a nice Chicken tikka but we could choose from vegetarian to beef to chicken.","","","Economy","","8.0","3.0","5.0","4.0","2.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","R Clarke","Saudi Arabia","2013-10-15","Flew BAH-MNL and still the IFE is not on demand but at least you get a DVD type player with selected movies. But does not compare to the likes of Qatar Emirates. Food seems to be below average or maybe down to the caterer at this destination as I did not eat must of mine. Crew were very pleasant and very helpful. Toilets seemed not to be cleaned regularly during the flight as tissues and smells were evident of the previous passenger lying around on the floor.","","","Business Class","","6.0","4.0","4.0","1.0","1.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","B Nugraha","Germany","2012-07-22","Bali-Jakarta. Very comfortable seat wide screen new movies. Overall the entertainment was good enough. The food was fine. FA's ok.","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kieran McGregor","Australia","2012-07-22","MEL-DPS-MEL. Flight to Bali in a A330-300 8th July. Older style plane. Reasonable service except they didn't load correct food so everyone got the same chicken dish - which was fine. Poor service however - I pressed the button 18 times and was completely ignored. When an FA did walk past and I asked for a drink she rolled her eyes and checked her watch. Average choice of IFE - lots of old films nothing really new. Plane itself however was comfortable. They did miss the safety check prior to landing and people had tray tables down seat reclined. Flight 18th July DPS-MEL new A330-200. New plane but very limited and poor choice of IFE. FA's attentive but they had no western breakfast left after row 10. Otherwise a good flight and we got a good thorough safety check prior to landing. For the price and the service they are a good option for flying to Bali.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","P Brown","Canada","2013-06-05","Flew first class round trip. Flew on a highly discounted fare. Seat was similar to Thai and Lufthansa's A340-600 first class seat. This 340-600 is worn. Video was broken at my seat outbound. All AV is old and antiquated. Crew try to be very helpful. Food was delicious. Especially Chinese offering on return flight from Beijing. Beautifully presented. Helpful check-in at Beijing. If you book their free limo they meet you at curb side and escort you as far as immigration. Lounge at Beijing was good. Only person in the first class lounge. Overall good value for the money. Only $1400.00 more than business return. Well worth it for the extra space.","","","First Class","","5.0","4.0","3.0","3.0","1.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A W Butler","United States","2015-07-20","We have flown Hawaiian airlines about 8 times, and it has been satisfying every time. The service is very good, the seat is comfortable (especially the pillows), the food is pretty good and the legroom is comfortable. We fly this airline about once every two years, and it's been very satisfying. They are kid friendly too.","A330","FamilyLeisure","Economy","PHX to HNL","7.0","3.0","4.0","4.0","3.0","3.0","3.0","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Ross","New Zealand","2015-07-19","AKL-HNL on a modern A330 in Extra Comfort seat in 11A. An excellent option at a small cost for the 9 hr long overnight flight. Whilst the seat was the same as Economy Class and the armrest was fixed, this row is situated directly behind Business Class in a small intimate cabin at the front of the plane. The leg room was huge, improving comfort and thus the ability to get some sleep. Return HNL-AKL afternoon flight was in standard Economy seat 18A and whilst a little tight when the person in front reclined, it was perfectly adequate and comfortable. On-demand movies / TV series / games were free and it was fun to watch some Hawaii-centric shows. The touch screen was not very responsive and there was no alternative controls resulting in a lot of unnecessary ""poking"". Upon embarkation, FA's handed out amenity kits comprising eye masks, headphones, earplugs and in Extra Comfort seats additional items were included in a cute little pouch. Food and drink service was prompt after takeoff and I think relevant to the time of travel. A snack pack was offered at midnight with a breakfast before arrival then on the return a hot chicken/rice dish at late PM takeoff with a sandwich as a late supper. Much better than a curry at 3am as I have experienced on some airlines. Service friendliness and professionalism was mixed depending on which crew member attended you (as always) and the return was much better but overall more than adequate. Water was offered frequently throughout the flight. My only negative would be the temperature of the cabin - it was freezing cold! The FA's were even wearing cardigans. And the complimentary blanket smelled like it had been in a smokers zone - it was disgusting. Fortunately I had packed my own. Overall I was very impressed with the flights. It represented good value and the inclusion 2 checked bags in the fare was a bonus. I would recommend this airline for this route and will fly with them again. It's a shame Honolulu Airport is their hub - it is woeful and not a pleasant experience.","A330","FamilyLeisure","Economy","Auckland to Honolulu","9.0","5.0","5.0","4.0","4.0","4.0","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","L Frerichs","Germany","2013-06-03","FTL-M&M Frequent flyer status. I can't believe LH will put their name to this. No priority check-in. As silver or gold member you are waiting together with Economy passengers. This took an hour both ways on my round-trip from HAM-VIE. With LH or another Star Alliance partner this takes less than 10 minutes especially for FTL or GOLD. There was an error on my ticket. Ticket counter could not help but kept the ticket and I could not use the check- machine for reprinting the ticket. Again 40 minutes waiting at check-in. Check-in opens 2 hours before departure in VIE. Check-in is located so far away from LH you won't believe it. Germanwings is departing from Gates where there are no Lounges. No priority check-in at VIE airport either. As FTL you have privileges when booking and choosing the seat. Reservations from row 1 are possible. The check-in procedure and amenities are awful. Next time I will choose a star alliance partner for sure.","","","Economy","","2.0","4.0","3.0","2.0","0.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","D Graubard","United States","2013-10-02","BAH-AUH on 2 October. A320 in very good shape - updated interior. Flight departed 10 minutes early for the 55 minute flight to Abu Dhabi. Friendly flight attendants in nice attire - 2 male and 2 female. In-flight Entertainment was great - more choices on this A320 for Gulf flights than on United for 12 hour international flights. Even a chicken sandwich and drink were served. Arrived 5 minutes early and baggage was out quickly. Gulf Air is doing a great job!","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Hama","Australia","2012-07-19","SYD-DXB-AMS return. Planes are relatively new with very attentive cabin crew. Food was excellent and tasty. Flights on time except on the return - delay of 1.5 hours unexplained in Dubai whereby guests were left waiting on the plane and outside in Dubai airport. Very comfortable trip. Only negative is that online check in is not possible and their website is temperamental so recommend you arrive very early to secure good seats.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","William Bonney","United States","2013-04-28","We had 2 hours to catch a connecting flight from Chengdu to Beijing to Seattle. We had to pick up our luggage at baggage claim in Beijing and then go to terminal 2 to get our prepaid ticket and check our bags and go through the detectors and get out to the correct gate. We probably would not have made it on time without the helpful Hainan Air attendant who walked with us through all of the afore mentioned stations and waited with us. With his help it took 1 hour and 20 minutes which gave us 40 minutes before take off and no stress. I will fly them on my next trip to Asia.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Suzanne Warmerdam","Australia","2015-07-10","Chaos at the airport which is more the fault of the airport administration than the airline. Though it would be nice about the need to take a shuttle to the gate and there is nothing available at gate 34 except sandwich, sweets and drinks at highly inflated prices. Impressed with the cabin crew and range of inflight entertainment - although any announcement that was made whilst I using it nearly blasted my eardrums. Not quite as cold as my earlier flight but still needed the blanket. Flight was smooth and the landing feather like.","","Solo Leisure","Economy","Honolulu to Brisbane","10.0","4.0","5.0","3.0","5.0","2.0","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Nicole Williamson","Australia","2015-07-10","My husband and I were disappointed with the inflight experience from Honolulu to Sydney (arriving SYD 7.30pm). The staff were cold, sullen and non-communicative. The food was minimal and of poor quality. We were given a terrible chicken meal at lunch and then nothing until the equivalent of 11pm (for the passengers' day), when we received sub standard sandwiches. We have never experienced an international flight like it. Additionally, the entertainment systems were problematic in that the touch screen was not sensitive enough and had to be pressed repeatedly. As a result, I had the woman behind me repeatedly pressing the back of my headrest all the way through the 10 hour flight. We will never choose this airline again for an international flight.","A330","Couple Leisure","Economy","Honolulu to Sydney","3.0","2.0","1.0","1.0","1.0","3.0","1.0","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Margaret Houghton","United Kingdom","2013-05-31","We have just returned from Cologne to Manchester using Germanwings - we were very impressed - we have frequently used other cheap airlines and if you want more pay more! You can check in on line 72 hours before travelling and can select seats free of charge. The only criticism is that you can't check in for return at the same time as you can with other airlines - that means unless you have access to a printer while away you are assigned seats at the airport for the return journey.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","S P Jones","United Kingdom","2013-05-30","SPU-DTM.30th May 2013. 08.20 Departure. Flight arrived in from Cologne on time. Upon boarding the return leg to Dortmund the senior male cabin crew member stood at the forward door and did not acknowledge any of his passengers when we boarded. Not a Good Morning or Hello or even the slightest hint of a smile. After Take Off the racket of banging galley doors continued throughout the flight! The senior male cabin crew member commenced service from the front of the cabin by himself I was clearly travelling on my own astonishingly his inflight service statement was ""und Sie"" (and you)! Not what would I like to drink or would I like a Cheese or Ham sandwich? Not even a smile and showing No enthusiasm! Upon leaving the aircraft I didn't expect a Goodbye and of course didn't receive One. Poor customer service.","","","Economy","","","5.0","1.0","3.0","0.0","","","3.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Chris Parsons","Saudi Arabia","2013-09-12","This report will be published as it is before I take my trip with GF (I will follow up with a review post trip). GF changed from a 3 class airline to a 2 class airline some four years or so. I am flying RUH-BAH-LHR-BAH-RUH on 24 Sept and 2 Oct. I have used miles to upgrade and after reviewing the config of the A332 have just called the call centre to request a seat on row 1 or 2 on the BAH-LHR-BAH sectors as these are 'lie flat'. I was told I could not as these are reserved for 'J' Class passengers only; hence still a 3 class airline! The scores shown are pre flight and my feelings/dealings with the GF staff thus far.","","","Business Class","","5.0","0.0","4.0","0.0","0.0","","","0.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","N Sutherland","United Kingdom","2013-09-02","LHR-BAH-BKK return. All flights on time. Quick and hassle free boarding at all airports. Online Check-In worked well (something that Etihad can't seem to manage). A330 aircraft on all sectors. Older aircraft but more spacious and comfortable seats than the flights operated by Emirates Etihad or Qatar. Food was fine and plenty drinks choices with regular juice and water service. Excellent Cabin Crew. Only downside was the poor IFE compared to the competition so take a ipod and a book. Very nice service through Bahrain which is in my opinion a much better transit airport than Dubai Abu Dhabi or Doha. I was pleasantly surprised with Gulf Air and I'll use them again.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Garda Widhi Nurraga","Indonesia","2012-07-16","CGK-UPG on economy class A330-200 and UPG-CGK on business class B737-800. CGK-UPG trip was nice their newest A332 product has been improved well. IFE was good but movies must be updated with the latest. Food was ok though too small in quantity. Both leg FAs very attentive. Always smile. UPG-CGK on their newest business class really enjoyable. IFE was fine movies selection are better than the Economy class. Seat was comfortable. Food was great but expected a little more in quantity since it was Business Class. The price paid was awesome! Got 25% off by Student ID Card on my business class ticket. Definitely fly Garuda in the future.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Konno Yusuke","Japan","2013-04-22","PEK to TXL Germany flight: HU489. Beyond my expectation. Aircraft was quite new the entertainment system is acceptable. Cabin crew are nice and smiled all the time checked the cabin every time I opened my eyes and one stewardess answered my questions attentively. Meals served hit the spot for economy. Inbound was as good as the outbound flight.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Ruth Mackinnon","United States","2015-07-08","I don't usually fly business class, so this was a treat. The first class check-in was fantastic. The seats were only recliner, but very comfortable. I didn't need full flat anyway, as it was not overnight. Attendants were attentive and professional. Food was very good. In-flight entertainment was varied, and had some documentaries available that were very interesting. ","","FamilyLeisure","Business Class","Honolulu to Las Vegas","9.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Suzanne Warmerdam","Australia","2015-07-08","Check in at Brisbane was poor, the machines didn't work and there seemed to be a shortage of staff. When I finally reached the counter, the young lady was polite and helpful. The actual flight was good, except the cabin was freezing and really needed that blanket. I was involved as a helper in a medical emergency and was impressed with the care and attention given by the crew. Found the shell like seats a little hard.","","Solo Leisure","Economy","Brisbane to Honolulu","9.0","3.0","5.0","5.0","5.0","1.0","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Vincent Sweeney","United Kingdom","2013-05-20","Travelled from Manchester to Vienna with a 3 hour stop over in Koln/Bonn. First flight was good with an on time departure reasonably friendly cabin crew staff and a decent and comfortable journey. However from our stop in Koln/Bonn the trip deteriorated. We were segregated into a small area of the airport with very little to do see or even eat/shop. The second flight was 45 minutes late and had some of the most miserable cabin staff I have ever experienced. I wasn't even offer a drink to purchase. I would rate Germanwings as very average and certainly not what I would expect from a German carrier.","","","Economy","","4.0","4.0","2.0","2.0","0.0","","","3.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Seraj","Canada","2013-08-08","COK-BAH-LHR. Food was ok and what we did not like and had a major issue with was that my 2 year old daughter was hungry during the Bahrain to London flight and the flight crew informed us that they had run out of milk. We carried 2 bottles of milk from BAH airport and we expected that milk would be available on board like any other parent flying with small children.","","","Economy","","5.0","3.0","3.0","4.0","3.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Martin Venter","Australia","2012-07-15","Singapore via Denpasar. Upon check-in at Perth on Saturday 7 July we were informed that we had to collect our bags in Denpasar and clear immigration - despite the fact that we were given boarding passes for our connecting flight to Singapore on the same day. When I enquired about the lounge passes we were informed that Garuda had no lounge in Denpasar. Having arrived we cleared customs but were unable to collect our bags - these had been correctly transferred and would be on the flight to Singapore with us later in the day. Somehow we missed the rep that was sent to collect us at the gate as we were transferring. Flights to Denpasar and later to Singapore were of a very high standard except for some very annoying children in the business class cabin I had to ask the parents to contain their two toddlers who were being real nuisances. Service and food on both flight were excellent and we were addressed by name at all times. Flight from Singapore to Bali on the 10th of July also excellent. However - flight from Denpasar to Perth on the 13th of July was average to poor - we had to ask for everything (wet towels drinks etc.). No menus distributed and staff rushed through the lunch service as soon as possible after take-off and then spent the rest of the 3.5 flight hiding behind the curtain. This is unacceptable for business class service. Garuda really needs to get the business class staff to step up their service on this route. We will be flying again in October and it will be interesting to see whether there is any improvement on the Denpasar - Perth route.","","","Business Class","","7.0","5.0","3.0","5.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","S Kennedy","Canada","2013-04-21","Toronto to Beijing. Seat legroom was minimal cabin interior was dirty and shabby. My seat table and the one of my neighbor was filthy with food and other matter from previous use. One of the washroom sinks was broken so there was no means of washing your hands. AV system kept shutting down. Overall it was a very unpleasant experience and my last with this airline. Pay a little more and get some basic comfort.","","","Economy","","3.0","2.0","4.0","3.0","2.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Menzies","Australia","2015-06-12","I was so looking forward to my trip to Honolulu, but it was not a pleasant experience, was seated next to window with 1 passenger next to me, as soon as we had levelled off the woman in front of me thrust her seat back to the maximum degree and that's where it stayed the entire 8.5 hour trip, until she was asked by staff to return her
seat to upright position 5 mins from landing.  I have scoliosis and prefer to sit upright, but I was left with no room whatsoever, could not even open a magazine, I was severely restricted of any movement and trying to get out the seat to visit the toilet was near impossible, if people want to sleep the whole trip like that they should
travel 1st class and why do the seats have to go so far back. By the time we arrived in Hawaii I was in pain. I was dreading the return trip home, but just dismissed it as bad luck, the return trip I was seated in an aisle seat with empty seat next to me, well the same thing happened we hadn't even taken off and a woman put her seat
right back, I thought surely staff would correct her but obviously they didn't spot her, as soon as we had levelled out again I moved into the seat next to me, her 4 year old son was now in front of me, she then proceeded to push her sons seat back to the extended position, was this really necessary for a 4 year old, the only respite I had was move back to the aisle seat at least I was able to exit the seat so spent much of my time standing at back of airline, how could people be so oblivious to other travellers discomfort by having their seats fully extended the entire trip is beyond me, I certainly wont be travelling with this airline again it was a nightmare trip for me.","","Solo Leisure","Economy","","2.0","1.0","3.0","3.0","4.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D Stephenson","Australia","2015-06-11","Our flight from Brisbane to Honolulu (overnight) was good even though an awful time to fly. My only complaint was the cabin was freezing. On the return flight this is where the problems started. The airport is mayhem and needs more signage. People wondering aimlessly. Once on board and seated. I had packed for warmth on this flight. It was a day flight leaving at 1.40pm local time. Once on board we were informed that there was no headsets, they had not been loaded onto the plane. so for the next 9 hours plus no movies, how many games can you play of Solitaire. Also on the first meal service we where informed there was no scotch as they had run out. First meal service. That is not good enough. The staff were polite, the meals OK but for an international carrier to have no headsets for a 9 hour flight is ridiculous, and concerning. Hawaiian Airlines need to pick up their game, as in pre-checks and cross checks and strict compliance procedures that must be adhered too for safety and well being of your passengers.","","Couple Leisure","Economy","Brisbane to Honolulu","5.0","3.0","4.0","1.0","1.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","V Ladhani","Germany","2013-04-17","HAM-STR. Ground staff at Hamburg were pleasant and everything was swift on ground. A319 aircraft on this route was nearly 50% full. Legroom is acceptable and enough information was given by captain. Aircraft landed 5 minutes late and I had a tight connection for further travel by train. I had checked in a piece of luggage and feared that I miss my train connection but luggage arrive on belts in Stuttgart airport very quickly and I did make my connection. Snacks and drinks onboard are very expensive. All in all a good experience for the price paid.","","","Economy","","6.0","4.0","3.0","0.0","0.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","James Martin","United Arab Emirates","2013-07-15","Dubai to London Heathrow return via Bahrain in both directions. Airbus A320 on the DXB-BAH sectors and larger Airbus A330 on the Bahrain London segments. Faultless service from Gulf Air from the point of checking in at Dubai to arriving back in Dubai 10 days later. The cabin crew really do make this airline special. What it lacks in new aircraft super IFE and gadgets and gizmos is more than compensated for by the crew who give excellent customer service. All cabins lightly loaded in all sectors. I managed to get row 8 on the two longer flights and had no one sitting next to me. Therefore masses of leg and elbow room. Onboard chef a nice touch. Could not fault the catering. If I had to grumble about anything it's possibly the slow service on the Bahrain to London sector where the same crew start serving at Row 1. So it took a while to reach Row 8. Not to worry: a flight attendant kept my glass of Laurent Perrier champagne filled up throughout and replenished the bowl of hot nuts several times without the need to be prompted. Lounges at Bahrain and London superb the latter offering an amazing view out of Terminal 4 across the entire Heathrow campus. Staff were polite and efficient. All in all flying on Gulf Air reminded me of visiting an old Auntie who was determined to make sure that I was fed and watered until I was about to burst! In fact it was nice to be treated nice and to escape from the technology that features so much on other airlines these days.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Hoseana","Indonesia","2012-07-15","BDO-SUB. A new domestic route opened in 2012. Very enjoyable 1-hour flight compared to other airlines which also serves this route. Great B735 interior and comfort entertainment was OK though it was only 'Just For Laughs' screened on the overhead TVs but it's understandable since it's a short flight. Newspapers were offered as reading materials in addition to meals and choices of drinks. The only lack was that the male flight attendant did not smile at all. Garuda should improve the friendliness of male flight attendants.","","","Economy","","9.0","5.0","3.0","5.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","C Tudehope","Australia","2012-12-28","Took multiple domestic flights with HU in December from PEK to SHA and XIY on their 330 and 737-800 aircraft. All flights were pretty much on time (the latest was 5 mins late). Onboard catering was superb for a domestic flight with as much as I would expect on an international flight - and then they came to ask who wanted seconds! Inflight entertainment was provided on the 330 aircraft which again was of an international standard. The terminal in PEK which is solely used by HU is very pleasant and easy to use. The crew were very friendly and promptly answered any enquiries. The legroom was great (I'm 6'4"" - so that's no easy feat) and in general having done extensive travel I would say this is the best domestic airline in China. No hesitations in flying with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Brett Kero","Australia","2015-06-11","Flight from Hilo to Honolulu, new cabin, seat 5B. The new seats are perfect for the 50 min fight - lots of legroom and comfortable. Staff as normal are perfect and professional. Only negative is I could not check in online and when I called tech support line it is horrible, always has been. Very rarely can they fix problems and can often give incorrect information.","","Solo Leisure","Economy","Hilo to Honolulu","9.0","5.0","4.0","4.0","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Barbara Whitlock-Graf","United States","2015-06-06","HA30 May 28 2015. Staff at desk were cold and rude though not busy at all. Couldn't get into the Premier Lounge again third time that has happened. New scanner didn't work and we just gave up. They pre loaded a very elderly couple into our selected seats in 1st class without checking their tickets. When we went to board we were addressed like we had the wrong tickets then informed that the couple took too long to settle in and we could have their middle row in the back seats. Right in front of a comfort seat of a crying child and with a broken stuck tray table. Attendant knowing I was upset with our seating avoided us so no beverages and service at first. Then the male attendant offered to move the people though he didn't mean to made the people around look at us like we should be shamed for being mad. We were the last to be asked about meals so we got what was left curry in salad dressing really? Food was dry. The people in our seats had our desired meal too. Save your money and take Alaska Air.","","","First Class","","","3.0","1.0","2.0","4.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Sharen Trebacz","United Kingdom","2013-04-16","Flew to Cologne from LHR on 29th March 2013 and back on 1st April 2013 and I have to say Germanwings were fantastic. The aircraft was comfortable and the staff friendly and cheerful. We were delayed taking off (through no fault of Germanwings) but we made up time. On the return journey we took off on time and landed on time. Would definitely fly with Germanwings again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Shanavas Valappil","United Arab Emirates","2013-07-03","DXB-BAH-LHR-BAH-DXB. All flights on time (OTP) in Business class meal service was excellent. On both sectors brand new aircraft. DXB-BAH-LHR-BAH-DXB service was operated by A330. Had tons of legroom with international configuration. Free flow of snacks and drinks throughout. Breakfast was quite good to windup the trip. Entertainment options quite limited compared to other international flights.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Andre Krummacher","Thailand","2013-06-28","BKK-BAH-AMM. Unfortunately I had the ""pleasure"" to be re-routed by Etihad on this airline as their BKK departure was late and there was no more connection to AMM on the same day. Alas from Etihad to Gulf Air is quite a downgrade. BKK-BAH on an ageing A330. I had to change seats 4 times until I finally found one that was not broken and/or had a seat belt. Luckily the plane was quite empty so I could move around until I finally found a seat in 'working condition'. The IFE was poor limited selections of movie all of them quite out of date. Food was terrible - totally bland. Crew unfriendly never smiling. Another airline which I can add to my private blacklist.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Lewa Pardomuan","Singapore","2012-07-13","SIN-JAK-SUB-DPS-SIN. A pleasant experience on a Boeing 737-800. Flight attendants were friendly but cabin service was rushed during the Jakarta- Surabaya and Surabaya-Denpasar sectors and food was so-so during the Singapore-Jakarta Denpasar-Singapore sectors. The entertainment system was good but could be better. The choice of films is not so exciting though.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Aldo Rais","Indonesia","2012-07-09","CGK-HKG return on their new A330. Nice IFE at all seats and easy to use. Nice attitude of FA's who made us feel comfortable on board. The catering was delicious but portion a bit small. Will fly GA on my next trip to SYD.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","M Sun","Hong Kong","2012-12-06","PEK-YYZ. Business Class. Hainan uses the KLM lounge in YYZ which was very standard. Seats in 1-2-1 configuration new business class. Breakfast was adequate Lunch was nice - western dishes and dinner I chose Chinese dishes which were the best I had on the fight. Entertainment was nice but a little bit cheesy. The seats are comfortable. Would definitely recommend.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Smith","Australia","2015-05-31","HA7 8th May 2015. My 5.5 hour flight from Las Vegas to Honalulu was the worst flight I have travelled on. Cabin temperature was freezing and when I asked for a blanket was informed that I would have to pay for this a pillow would also be provided as part of this fee (a lot of help that would be to me when I arrived in Honolulu). The 'meal service' if you could call it that was appalling. Our meal consisted of soggy watermelon cantaloupe and a few grapes served with cheese and crackers. Also informed that to use the inflight entertainment I would have to purchase a set of aircraft earphones as well as pay per view for movies/TV shows. So much for the Aloha friendly airline advertised on their ensuite. Flight staff were rude and unhelpful obviously not happy to be in the job. Hawaiian Airlines- you got me this time but never again!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Brett","Australia","2015-05-28","Sydney - Honolulu - Hilo. Today I was impressed with Hawaiian econ plus seat 11G I normally travel business class but was fully booked. Staff at Sydney check in were very good typical friendly while being professional. Boarding was good business and families first then econ plus. The seat is in a row 11 just behind business and has excellent leg room it's also in a quiet 3 row section away from the main cabin. Cabin crew excellent as usual high degree of customer service. During a medical problem on board they were very professional and showed honest care for the customer. The food for econ was very hot when served constant drinks available throughout the flight. Overall very impressed. 2 negatives having to pay for lounge entry in Sydney for platinum Hawaiian when platinum velocity can get in free. Next the ground crew at the inter island terminal were nowhere even close to the flight crew in customer service skills. The short island hop was in first as a free upgrade again friendly professional crew.","","","Premium Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","P Knap","Germany","2013-02-18","CGN-TXL A319. Evening service after Cologne Carnival parade. Lots of passengers and even captain disguised accordingly. Boarding delayed due to late arrival from previous flight but crew managed to catch up: departure on time arrival 10 min early. Crew quite neutral whereas Captain made funny announcements in view of the carnival. Seat comfort is okay for such a short hop. Only buy-on-board program with relatively high pricing compared to quantity of products - so I opted for nothing. Germanwings is low cost and you practically pay for everything you want extra besides the seat. Germanwings has taken over complete service from Lufthansa on that particular route. Being Star Alliance Silver/FTL at Lufthansa means nothing if you fly on Germanwings (a 100% Lufthansa subsidiary). Some weeks ago in 2012 when LH still served the sector FTLs were allowed to use the LH business lounge. Now they offer you lounge access for ""an insignificant fee of"" 25 € - what a joke!","","","Economy","","6.0","3.0","4.0","0.0","1.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","V Coated","United Kingdom","2013-06-11","LHR-BAH-DOH return. Flights were on time in both directions. A330 from LHR-BAH in need of refurbishment the IFE is incredibly poor and the seats feel like ironing boards! The A320s used on the BAH-DOH route are in contrast brand new comfortable and have modern IFE. The food is fine but I found some of the crew to be surly and unfriendly. Gulf are poor in comparison to other carriers on this route but their fares are competitive.","","","Economy","","7.0","2.0","3.0","3.0","2.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Aparna Garg","India","2013-06-11","Flew DEL-BAH-PAR and return LON-BAH-DEL. Hostess would not answer on being called. I called 3 times and they came and shut the alert and did not answer once. I asked for a blanket again no response. Food quality was average and the menu was very limited. It was a 3.5 hrs flight STD 21.35 hr and the crew took more than 1.5 hrs to start serving dinner i.e. they served dinner at 23.00 hrs which is past dinner time. By this time passengers had started asking for dinner which again the crew failed to serve promptly. Cabin crew were lax and casual in their attitude and at times discourteous. The inflight entertainment was not only limited but also repetitive. We had the same set of programs on all 4 flights. An experience I would rather forget.","","","Economy","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Kate Cameron","Australia","2012-07-08","SYD-AMS-DXB return. Food was great service was as attentive as any other major airlines I have flown. Seats were perhaps a little uncomfortable but it appears they have two different A300 aircraft they use and one of them has wider seats. iFE was fine nothing amazing but certainly did the job and had some very recent movies. Staff were excellent and went over and above. Price was dirt cheap at $1250 return. Highly recommended.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Peter Thackray","United Kingdom","2012-11-27","YIX-CTU Economy. Flew B737-700. Inside fitted out with their Red colour scheme economy seats OK but not much leg room. Flight slightly late due to late departure. English announcements made. Hot drink and packet of dried Pea snack given which was OK on a 75 minute flight may not be quite so good for a longer flight. Cabin clean but slightly tired looking.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Maizey","Australia","2015-05-12","Our family of four recently flew from Brisbane to Honolulu return with Hawaiian Airlines. We found ourselves to be pleasantly surprised by the airline. All of our flights were on schedule the service from crew was very friendly and helpful. For example on one flight our daughter wasn't hungry at the time our first meal was served. Later in the flight we asked what food options were available to purchase and the flight attendant then returned with a spare full meal. I also liked the fact that the staff offered water numerous times throughout the flight and also collected rubbish at very regular intervals. More so than anything other flight I have been on and I really appreciated these small measures which add to the enjoyment of the flight. The seats were comfortable enough with sufficient leg room. Would like to see a little more variety in the entertainment offered (movie and television show wise). We found the check in process not to be completely straight forward. Both occasions on checking in the machines were not working correctly. We then had to be checked in by a staff member at the desk. Overall though I would definitely fly with Hawaiian Airlines again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","C Zacher","Germany","2013-02-07","Booked Lufthansa flight Cologne-Berlin on 28 Jan. On 2 Jan I got the information that the flight was operated by Germanwings a German low-cost carrier. So was the flight. Low cost: 1 hrs delayed for my beer I had to pay in Euros - cash. Lounge use was denied as the flight was operated under 4U code. No service for a high Lufthansa price. Not recommended very disappointed.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","1.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","I Larasati","Indonesia","2012-07-08","NRT-CGK-MEL with A332 and A333. Both flights were nice and comfortable. Flight attendants were some of the best. However still need to update the AVOD. Overall the flight was flawless.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","P Muntz","United States","2012-11-21","SEA-PEK-CAN roundtrip. Hard not to recommend Hainan in light of the price difference between Hainan and other airlines. However the aisles are narrow. For the SEA-PEK flight (Airbus A330-200) legroom was tight. Seats are not well padded and by the end of each trip I could hardly sit still. The big thing to be aware of though is the transfer process in Beijing. Upon arrival in Beijing we had to deplane by walking down 2 flights of stairs board a shuttle bus to the terminal up another couple of flights of stairs claim your checked bags go through immigration walk 15-20 minutes to a different terminal check in for the next flight and recheck your bags then go to the gate and wait for the flight. My experience flying to China is limited but I think this process is more convoluted than with other airlines. There were 2 meals on the 11 hour flights across the Pacific and one on the in-country flight and they were all good. Beverage service leaves something to be desired. On the long flight I think we were offered drinks only 4 times and each time using very small cups. The seatback video system has a decent array of choices but is very glitchy and can be difficult to use. Headphones are a little uncomfortable and use the Asian double-plug connection so single- plug US headphones will not work properly. The crew were good though not as consistently present in the aisles as on other airlines and spoke English well. On my return trip I found myself I'd probably try to use a US airline for the US-to-China flight but in reality due to the fact that Hainan is $200 to $400 cheaper than the next least expensive option I'd probably opt for Hainan again.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","T Impson","China","2012-11-14","Hangzhou to Shenzhen on a 737-800. Plane was well maintained and the leg room excellent. The snack box served was ok for such a short flight. Departed and arrived on time and our luggage was out fairly quickly. English announcements could be made more clear but otherwise great staff. Hainan Airlines still seem to be a great choice when travelling locally in China as the price is good with good service and nice clean comfortable planes.","","","Economy","","10.0","5.0","4.0","3.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Anselmi","United States","2015-04-16","We flew non-stop from New York to HNL. On the way there we tried extra comfort. Staff were great plane was late getting into JFK but made up time and we arrived only about 20 min late. Seats were ok. Boarding was good also. On the way back to JFK non stop from HNL we bought first class seats - what a disappointment. Seats are about as good as extra comfort nothing better. Food was not good at all. They need to look into United first class seats which recline almost to flat status or look into SAS. Staff at Hawaiian on both flights were great but the rest was terrible.","","","First Class","","","1.0","5.0","1.0","2.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Marlene Bruder","Canada","2015-03-25","We recently flew Hawaiian Air from Seattle to Maui and return. Return flight was delayed and we had nothing but good come from it. They were very apologetic and one of the girls at the gate did a Hula dance for us and gave volunteers lessons. I enjoyed every minute of the flight there and back and liked the A30 airbus. It was our first experience flying Hawaiian Air and we will be flying it again next year to Maui. We were alerted via email that there was a delay so got to stay by the pool for a bit longer!","","","Economy","","10.0","4.0","4.0","4.0","2.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Michael Hartley-Holthuysen","Germany","2013-02-02","Sad affair on a flight from Treviso to Cologne. Due to non-availability of ILS landing at Treviso plane had to land at Venice airport 50 km away. At no time did the ground crew provide any information and simply carted us like cattle through the Italian countryside. Left us wait on the apron of Venice airport - without water or information. Terrible flight - without any customer service whatsoever.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","3.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Wilfred Williamson","Switzerland","2013-05-29","Flew Paris-Bahrain-Mumbai and back. Pretty average flight and service. Had a 17 hour stop over at Bahrain. The airport does not have a lot to offer. Contacted customer services several weeks prior to the flight to ask for a transit hotel in Bahrain (mentioned on their website). They were quite rude and I did not get an answer to my request.","","","Economy","","3.0","3.0","3.0","4.0","3.0","","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","M C Huizer","Australia","2012-07-05","Return flights from Perth to Osaka KIX via Denpasar Bali in business class. Flights were OK clean aircraft good seats meal selection geared to Asian audience good wine selection. Service uneven but not indifferent. However the stops in Bali (6 hours outward and 3 hrs inbound) reveal an area for vast improvement. The business lounge at Denpasar is not worthy of the name and airport authorities can be very unpleasant. A pity that an otherwise positive travel experience is spoiled by such easily remediable incompetence.","","","Business Class","","6.0","4.0","3.0","4.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Mark Wijngaarden","Netherlands","2012-07-05","Flew from AMS-CGK-MEL return. Everything was good except the entertainment. The leg room is enough for me - 188 cm tall and the meals were delicious. Cabin crew were very attentive and chatty. Overall I'd take GA again for my next trips.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Janis Kruzevnaks","Latvia","2012-10-22","BRU-PEK-CAN-PEK-TXL Economy. Seat width and pitch is pretty comfortable although on first long haul leg plane was pretty worn seatback was fully reclinable. Staff very friendly inflight entertainment had plenty to do for the whole flight. Nice service on local flights from PEK to CAN also very friendly staff and meal was a really nice touch for 3.5 hour flight.","","","Economy","","7.0","4.0","4.0","5.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Cregan","Australia","2015-03-09","We were instructed to confirm our onward flight to San Francisco when we reached Honolulu. Flight to SFO was next day (4th Feb). Rang to confirm this flight and were informed because of a time change in the flight we had to have a new ticket issued and that we would have to ring our agent in Australia to enable this to happen. We rang our agent who checked with Hawaiian Airlines Sydney office to be told no that our ticket that we held was fine and it was when we checked in. I had to make a call to Australia which was not easy and it took nearly 2 hours of our precious time in Honolulu. Not good. Also the food on the plane although I had requested a meal without tomato and mushrooms there was no option. One meal was all that was available and we had it twice with tomato which disagrees with me.","","","Economy","","1.0","4.0","3.0","1.0","0.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Pelan Ray","United Kingdom","2012-12-20","Flew back from Cologne on the 10th December - flight returned after 20 minutes due to technical faults - attempted to re-board 2 hours and 10 minutes after original flight time but was told catering being loaded onto replacement thus further delay meaning flight delayed to 3 hrs 15 mins. No complaint forms as promised no non EU passenger cards given. Not a budget airline at £327 for 2 return tickets from LHR best avoided the rep in Cologne treated the whole episode as a joke.","","","Economy","","3.0","3.0","1.0","0.0","0.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Pelan Ray","United Kingdom","2012-12-20","Flew to Cologne from LHR - return flight had to be diverted back to Cologne due to technical difficulties - over 2 hours after the original departure time we were told to embark after which having endured a 15 minute wait on an unmanned bus in minus 6 degrees we were told the replacement flight was delayed for catering to be loaded. Eventually left 3 hrs 15 mins late. Promised complaint forms never materialised. Will avoid this airline in future at all costs and at £327 for 2 hardly a budget price.","","","Economy","","","4.0","1.0","0.0","0.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Alhusaini","Bahrain","2013-05-01","BAH-LHR-BAH. The major issue I had encountered was with poor air conditioning. The entertainment provided was limited. The food was good and staff amicable!. I wouldn't hesitate to fly with Gulf Air again as long as they're going to upgrade their ageing A330s.","","","Economy","","7.0","4.0","5.0","5.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Ali Ismaeel","Bahrain","2013-04-28","My wife and I flew on BAH-FRA-BAH on a new A320 business class helpful and friendly crew smiling all the time. I liked the full flat seats very comfortable food is normal taste good but what they offered us was only a small portion. Inflight entertainment system is good but the touch screen very slow with good selection of movies and TV shows but not brand new shows. It was in general a very good experience and I will use again.","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","K Mudd","Australia","2012-07-04","Flew SYD-AMS return last month. Very inexpensive fare what you would pay with a legacy carrier in Premium Eco. From start to finish an excellent experience. Qantas Club access in Sydney. New A330-200 up to CGK and onto AMS. Seat very comfortable in upright recline and lie-flat position - able to get quite a bit of sleep. Warm welcome onboard with refills of drinks before departure. Food choice and quality more than enough for all legs. Lounge in JKT very chic with warm surrounds. Crown Lounge used in AMS. IFE very easy to use with wide variety of choice. The real difference is a genuine sense of caring for their passengers. Small problem on return with points being added to wife's FF account. 1 call to SYD office to fix problem a week ago. Today new card reflecting Gold status delivered to home address from CGK by courier. Yes the leg home takes a little longer due to lay-over in Jakarta but for the price and service nothing beats it. Well deserved 4 stars.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","D Beckenbaugh","United States","2012-10-21","Flight out of SEA delayed. Arrived PEK 3 hours late and watched my connection to PVG leave as we landed. Booked on the next CEA flight and got to the gate with 5 minutes to spare. On flight last year from Shenzhen to SEA flight into PEK was weather delayed (snow) and I missed my connection. HU was still running daily flights at that time and rebooked me to next day. I asked for discount voucher for hotel but was refused. Instead they gave me a free hotel meals and ground transport. Even though it was my agents fault for booking flight connection too close. Only problem seems entertainment system does not want to work in exit row.","","","Economy","","10.0","3.0","4.0","5.0","2.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A D Storey","United States","2015-02-18","LAX-HNL-AKL. New A330 aircraft on both legs. Seat is very comfortable and sufficient for the length of flights. (Not a sleeper seat). Crew were excellent. Food and wine choices also very good. Would definitely fly them again.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Sanki","Australia","2015-01-19","Dec 17 HA 452 Sydney-Honolulu. Dec 17 HA 364 Honolulu-Maui. Dec 24 HA 529 Honolulu-Maui. Dec 30 Honolulu- Sydney HA 451. Terrible business class. No lie flat seats. The seats have only minimal recline. Seats are manually operated with no power assistance. Disgraceful lounges in Hawaii. Poor beverages inflight: prosecco (no champagne) red label scotch one cheap red and one cheap white for wine. Food is poor. Inflight staff are very nice. The on the ground staff are rude. Overall a terrible business class which they ironically call first-class!","","","First Class","","1.0","1.0","4.0","1.0","3.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Jerman","United Kingdom","2012-12-19","STN-CGN. Delayed 30 minutes with no reason or apology given. Flight completely full with boarding well organised if somewhat slow. Due to high load locker space at premium so some passengers ended up sitting with big trolley bags under the aisle seat blocking the other passengers' exit. This went unnoticed and/or challenged by the cabin crew. Leg room poor towards the rear seats reasonable comfortable. Crew not very polite at all impossible to get smile out of them but reasonable efficient. Didn't buy anything from their menu prices seamed reasonable. The only reason I would recommend Germanwings is if the ticket is cheap and due to the fact you can collect miles for LH Miles and More programme.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Mary Beard","United Kingdom","2013-02-05","The actual flights were satisfactory with good food and service although I agree with other comments about the rather shabby seats and average IFE. However our booking experience was horrendous. In October we booked a flight to Sri Lanka for 3 weeks returning on an evening flight (7pm) from Colombo on 22 Dec. On 3 Dec our agent advised us of a change to our return flight which would involve us arriving in Bahrain at 07.40 on 23 Jan and leaving there on 24 Jan at 02.00 - no offer of hotel. After protest this was changed to another flight leaving Colombo at 04.45 on 22 Jan. This meant we would lose a day of our holiday. After another protest this was changed (on 6 Dec) to the same time but on 24 Jan now 2 days more than planned. Finally on 3 Jan we received yet another email changing our return flight offering us to either return on 22 (as previously suggested) in the early morning flight or on 25 on the same flight. We now had a choice of losing 2 days or gaining 2 days and had no time to reply as taxi was waiting (and hotels etc were already booked). We had to sort this out at Heathrow where they were very helpful and we finally agreed to return on 25 Jan 3 days later than the original plan. All these changes were attributed to cancellations by Gulf Air. We frequently tried to contact them by phone but without success. We thought at first it was an excuse from our agent but have since discovered that Gulf Air had cancelled several flights the previous month. I shall certainly never fly with them again. I would rather pay extra for a reliable company.","","","Economy","","","3.0","4.0","4.0","3.0","","","0.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Katherine Zeneral","Australia","2012-07-03","Flight from DPS-MEL night flight and the crew were amazing. As most of the passengers were sleeping they still went through the cabin the entire flight to made sure we were ok and asking if we needed drinks or food.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","MJ Matakupan","Indonesia","2012-07-03","Flew GA couple of times within the past 3 months both domestic and international routes. Satisfied with the service facilities and punctuality. Will fly GA whenever possible.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Ian Hamilton","United Kingdom","2012-09-17","Beijing to Brussels Business Class. Simply excellent service great food and very comfortable seat on what appeared to be a new aeroplane. The flight attendant spilt three glasses of red wine over me just after take- off - she was mortified. I changed into a slumber suit and my jeans and shirt were returned to me thirty minutes before landing pressed and folded without a hint of the wine stains.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Just","Australia","2015-01-14","We traveled business class return Brisbane - Honolulu on new Airbus A300 aircraft. Only two negatives were limited pitch of business class seats as did not fully lie flat and limited movie selection on in flight entertainment. Food and inflight service was excellent.","","","Business Class","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","A Hicks","Germany","2012-12-18","On a recent trip from Stuttgart to Stansted I had the window seat in a row which was also occupied by a young mother and her four or five year old daughter. The minor took the seat next to me. Once we had achieved cruising altitude the mother produced an iPad from her bag and placed it on the table in front of the child. Then without the slightest consideration for their fellow passengers a Mickey Mouse movie was run with the soundtrack coming to all in earshot over the speakers. Since it was a reasonably short flight I plugged my own headphones in a did my best to ignore the cartoon. Now that such technology is available I think it might be high time for Germanwings to regulate such behavior. Obviously a sense of social responsibility is no longer sufficient. Germanwings usually provides a decent service it would be a shame if they allow selfishly ignorant passengers to spoil it.","","","Economy","","5.0","3.0","4.0","2.0","0.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Russell Mendonca","United Arab Emirates","2013-01-30","Flew on DXB-BAH-BKK sector and return. It was my first time with GF and the food was superb. The IFE needs updating though but I felt there was enough for all sectors. Cabin staff were attentive and the Asian cabin crew very friendly transit is a breeze at Bahrain Airport. I would definitely fly this airline again!","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Hario Kurniadi","Indonesia","2012-07-02","CGK-HKG-CGK all in A330-200 with 2-4-2 seat configuration. I got USD 485 for return tickets. Comfortable seat with good pitch and width. Welcome drink and delicious meal. Great entertainment system. Attentive cabin crews. Cabin cleanliness is good but need more attention. Definitely will fly with Garuda again in my next trip to Japan.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","3.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","M Gustafsson","Sweden","2012-08-29","Berlin-Bejing-Berlin. After food was served it took almost 40 minutes before drinks arrived. Pointed out this to the FA's who however did no understand the problem. Thought it might have been a temporary glitch but the pattern was the same on the return trip. On the flight back to Beijing they served beer and wine with the lunch which in itself was terrible but apparently they had a policy of not serving it with dinner. Strange! Bad seat recline. Will go back to flying with Finnair when travelling to China.","","","Economy","","3.0","","","","","","","1.0","0"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","D Valero","Switzerland","2012-08-28","Zurich to Beijing and onward to Shanghai Hongqiao on August 14/15. Return on 25/26 August. Overall I found it very mediocre: Positive aspects were the attitude and service from the flight crew and varied entertainment offer on Zurich-Beijing legs. The passenger transit lounge in Beijing was great as it gives you the possibility to relax in a quiet place before continuing the journey. Negative aspects were the oldish plane(s) from Zurich to Beijing and return (A330-200). The design was too pompous with red and yellow/golden patterns and carpets. The two worst points I observed: for transfer the baggage needed to be collected and checked-in again at another terminal not only when entering China but also on the return journey i.e. despite the ""leaving China formalities"" had already been cleared in Shanghai. The location of the plane at Beijing airport was upsetting: Arriving from Zurich the whole plane was emptied with buses instead of using an air bridge. When leaving Beijing the gate was so far from the aircraft. Passengers started making jokes about whether we would arrive to Zurich by bus. I wonder what the causes are for this as at 2 am there may have been many air bridges ready to use. All in all it was ok.","","","Economy","","5.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Jones","Australia","2014-12-18","We flew Sydney-Honolulu-Sydney. We paid for extra comfort upgrades. We sat in seats 11A and 11B on the way to Honolulu and on the way back 14H and 14J. These seats provided a great amount of legroom for what we paid. The seats themselves were the most uncomfortable seats I've flown in - very hard. The service however was good. All crew members were friendly and flights departed and arrived on schedule. The food was pretty good as well.","","","Economy","","7.0","2.0","4.0","4.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Karen Taylor","United Kingdom","2012-12-15","London Stansted to Stuttgart Germany. Return. More than satisfied with both legs of the flight. I expected an Easyjet type arrangement but GW are definitely better. Flight attendants were snarly though on outbound leg but it was only an hours trip. Food on board should be avoided though.","","","Economy","","8.0","4.0","3.0","2.0","0.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Bertram","Australia","2013-01-24","AMM-BAH-MCT in business class. The flight attendants were friendly and helpful the seats comfortable for these 2 short flights and the meals were quite tasty too. The leg from BAH-MCT was in a fairly old plane and the seats were showing signs of wear. The lounge in Bahrain airport was comfortable and spacious though they don't give announcements for flights so you just have to make your way down to the gate at about the right time (which for us was always too early). The IFE system is the only major drawback but we only had short flights so it wasn't a major issue.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Waskito","Indonesia","2012-06-26","CGK-BKK-CGK. 3.5 hours flight. The service was remarkable as usual. Cabin was clean and nice AVOD needs to be updated but good and meals were nice yet a little too small. Cabin crew were attentive and hospitable. Their service seems to be much better.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","P Acheson","Canada","2012-06-18","Three flights: (1) SEA-PEK May 12 2012. Satisfactory flight but almost inedible first meal. (2) Moscow-PEK June 9-11 2012. (20.55 Departure) Flight initially delayed 2 hours then 11 more hours until June 10. Official reason given was ""weather."" Unofficial reason (given to one transit passenger): pilot was too tired to fly. Everyone with a Russian visa was taken to a nearby hotel for a few hours' sleep. Transit passengers left to try to sleep in the airport. The next day not a single word of apology was given for the delay. (3) PEK-SEA June 11 2012. Not a single seat in economy class would recline more than 0.5"" (1.0 cm)! This made for a mostly sleepless 11-hour flight. Some passengers opted for the floor others made a mound of their blankets and micro-pillows on their folding tables and put their heads on them. Attendants seemed just as surprised as the passengers about the non-reclinable seats as did a pilot I spoke to upon arrival in Seattle.","","","Economy","","","","","","","","","1.0","0"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Bob Cleary","United States","2012-06-18","Beijing to Seattle. Check-in at Beijing average and no issues boarding a bit of a cattle call. Aircraft A30-200 was showing age. Seating seemed a bit cramped. Food was plentiful but average. AVOD system was acceptable for the length of flight. Flight attendants were pleasant and accommodating. However disappeared after the meal service. For a 5 star rated carrier it was missing in economy must only apply to first class. Would not fly again.","","","Economy","","3.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Bell Neill","United States","2014-12-10","ITO-HNL-LAX return. Bulking at the cost of suitcases on the first leg of a trip to the UK we bought Premier Club cards as we checked in online. We understood matters would not tie up instantly and expected difficulties with the famously belligerent HA ground staff. This was not the case at Hilo where the charming early morning desk hand gave us the code for the lounge (for coffee) and sent us on our way. Well fine but HNL proved true to course Having got our boarding passes certified we went to board as Zone two only to have them snatched by a woman standing next to the line we wanted who said as loudly as possible "" This is first class you can not board here!"" Now we were not trying to board there and how prey does anybody which line which when they are not marked? Are HA loyal customers clairvoyant? On board good planes they do give passenger food in this case a good fruit breakfast and a rum cocktail before landing. Route back OK. Sad lounge at LAX but it is LAX nobody can work miracles and the on board service was good enough. Whether Premier Club is worth it only time will tell. I hope some of the money paid goes to training ground staff.","","","Economy","","6.0","4.0","5.0","3.0","3.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Marchant","United Kingdom","2012-11-13","On the booking confirmation form downloaded from the Internet it states that it contains all the information about the flight. Except it doesn't tell you which terminal the flight leaves from or that they operate an online check-in service. This resulted in me going to terminal 5 along with a group of Germans (flying with another airline) being delayed for check in (at terminal 1) and eventually missing the flight. My own fault for not being obnoxious enough to push to the front of the queue. I then need to cancel my return flight and try to contact the call centre to get some assistance but all calls to the UK number are barred.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Nick Wilcock","United Kingdom","2012-10-21","LHR-CGN; CGN-LHR. Flight booked and paid for through Lufthansa. However if you are a LH Senator none of your privileges are available at London Airport if flying to Köln so was refused admittance to the Star Alliance Gold lounge in T1. Flight itself was chaos due to ground handling errors and late final figures but the in-flight service was OK if basic. Return leg from Köln was much better - able to use the Senator lounge and flight punctual. I loathe having to use Heathrow but there are few options if flying to Köln these days.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","P Herman","United Kingdom","2013-01-18","LHR-Bahrain-Muscat return. All flights left and arrived on time. A multicultural crew gave friendly service in both directions and meals were quite decent for economy class. Seat backs and headrests on A330 however were hard and uncomfortable without a pillow and something I found unacceptable was that 2 of 4 toilets in the economy class cabin were out of service in both directions. On LHR-Bahrain sector a drinks service was offered right after take-off and nothing until we were over Turkey by which time the one and only meal was served. Flight attendants came around occasionally with trays of juice or water. Inflight entertainment is on a loop system which some will find antiquated but I actually didn't mind as it allows you to watch several things at a time. Bahrain-Muscat was on a very comfortable Embraer aircraft with light meal service and a more limited in-seat entertainment system. Can't compare them to other gulf carriers but I found them good overall and would fly again.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Sohrab","Canada","2013-01-17","YYZ-LHR-BAH-DAC-BAH-LHR-YYZ. Good timely service. Ground staff very helpful generally. Inflight service good. Meals decent. No complaints overall for the fare. Will travel again Gulf Air in the future.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Azhar Mokobombang","Indonesia","2012-06-24","Flight: In last month. MDC-CGK return. Newspaper was offered upon flight flight was full but comfortable seat was good inflight breakfast for MDC-CGK and dinner for CGK-MDC was good and delicious with 2 choices each flight. Wide range of drinks and beverages was offered on and after meal service. Polite and very helpful is well known for their FA's pilots very informative. AVOD was good but they need to add more current movies and music. Also the AVOD was sometimes unresponsive with its touch screen system which made it difficult to use. I'd like to suggest they put Indonesian subtitles on their movies onboard so every passenger could enjoy the movies offered. Overall I'm very satisfied with their service and would like to fly them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J A Rasya","Indonesia","2012-06-24","CGK-HKG return with A330-200 the cabin crew were helpful and nice meal was good but the size quite small. The thing that GA needs to be improve is the AVOD because the movies are not up to date mostly below 2010 and no flight path but GA is much better.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","D French","United Kingdom","2012-06-12","PEK-PVG-PEK. Was the cheapest flight I could get so wasn't expecting much. What a pleasant surprise. Excellent food new clean and comfortable cabin and seats (A340-300 out 737-800 return) efficient and courteous staff at check-in and onboard. Need to be stricter with take off safety though - the girl next to me was allowed to have her laptop out for take off which on all other airlines I have flown with is a complete no no. Checked in just too late on return leg - check-in assistant could have been friendlier but directed me to another counter where a very helpful lady got me on the next flight. Overall excellent and wasn't surprised when I discovered the five star rating. (Just be aware that T1 at PEK belongs to Hainan but if arriving on the airport express train at T2 you need to allow 15 mins to ensure you are at T1 on time and it's all on foot/travelators).","","","Economy","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Spenser Bunn","United States","2014-11-20","Just booked OAK-OGG in 1st last night. Price was right after watching it for a week. This will be our 3rd trip to Maui in two years going with HA in 1st. Service has always been great with HA. Food good presentation well done. Wish there was more room in the 767's they use for this route. But fear that with the Slated smaller A/C proposed to take over this route we're not fans of in the least bit. Sure the 767's are showing their age but the staff tend to make the flights well worth it. In fact on last trip I left items at the check-in counter and didn't realize it until we were on the plane. Got off the plane and spoke with gate agent. She confirm with check-in person my items were there and that they'd store them until we returned since it was close to us departing. And to my surprise the check-in agent boarded the plane and handed me my items!","","","First Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Jacqueline Matlock","Germany","2012-10-01","Flights to Dubrovnik Croatia on 9/22 and return to Stuttgart on 9/29/2012 were both greatly delayed without explanation. I flew with a companion on same fare and she was served a beverage and offered sandwich on return flight but I was told I could not have even water without a 3 Euro purchase because of my fare (a hotel package). The worst was that the first serving attendant did not even offer to sell me water. Access to information of our flight delay was not posted on Webpage in a timely manner and after midnight there was no information online for the flight. No information available at Stuttgart Airport while family waited from 11pm until 1am for our arrival. The scheduling for Stuttgart-Dubrovnik-Stuttgart should be reviewed and improved.","","","Economy","","5.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Luis Starr","Saudi Arabia","2013-01-11","MNL-BAH-DMM. Flight was full boarding was smooth given the amount of passengers going boarding the A330. Seats are ok rather hard and uncomfortable at times on the neck. IFE not on demand although are in seat. Movies are on loop no choice at all and screens are small. Food sub standard although they serve 3 choices - usually out by the time they reach the back area. Service is slow. Cabin crew not smiling and are always in a hurry they disappeared after the meals were served. Only one round of drinks given. Garbage on the floor and crew did not bother to pick them up. Boarding in Bahrain is chaotic but was given a business class seat on A320. Food served on the ground and it was tasty and good on a 20 minute flight. FA's are great!","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","0"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","D Manning","United States","2012-06-12","PEK-CAN. Boeing 737 looked old but it was fairly comfortable. I had just flown in from Seattle via Hainan and was a great experience but this one was not as good. To my surprise the same FA's who were on the previous leg of the trip from SEA to Beijing were on the flight and were a little crabby after 12 hours on a different plane. When I said I didn't want any food she seemed concerned and only after much persuading did she go away. Overall not the best but not horrible.","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","G Schmaltz","Australia","2014-11-20","We flew return from Sydney to LAX then returning from Las Vegas. Of 4 flights only one left on-time. The flight from Honolulu to LAX left 2 hours late because of delayed fuelling. This happened again from Las Vegas (1h15m wait) and the flight was already delayed by 14 hours due to crew working hours. Our connection from HNL to Sydney (already 1 day late) left the gate but had a flat tire and we waited 1 hour to fix it. Honolulu to Sydney the entertainment system did not work for over an hour and when it was rebooted the ""Movies on Demand"" were not free as advertised on the website for International Passengers. I did ask about not having to pay $7.99 per film but the flight attendant didn't seem to appreciate my request and ignored my call button for the duration of the trip. Staff seemed intent on hiding behind curtains. Poor service onboard and the Customer Service department is equally poor. 24 working days to get a response. I won't be using Hawaiian again – avoid at all costs!","","","Economy","","","3.0","2.0","3.0","1.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Mark Simons","United Kingdom","2012-09-09","LHR-CGN-LHR. An excellent flight for a business trip. Outbound arrived on the dot return 20 minutes early. Very polite staff comfortable ""best seat"" with baguette and drink included very clean aircraft good legroom too. One of the best short haul flights I have taken for quite some time.","","","Economy","","10.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Alexander Hart","United Kingdom","2012-08-05","For a low-cost airline I was naturally not expecting very much at all; however I was pleasantly surprised. For a slightly higher fee I could get significantly more legroom (more than that on British Airways) seat preference choice (unlike most budget airlines) and food. The collective deal was well worth the price. I would recommend this airline.","","","Economy","","10.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","R Clarke","Saudi Arabia","2012-12-25","BAH-MNL. Lucky to find that Business class had these flat bed seats installed so had a good rest on the flight. Food was average but the biggest letdown was the IFE system! Gulf Air really need to get updated movies onboard as the films are at least 5yrs old and not on demand like everything was. This is letting the inflight experience down big time.","","","Business Class","","7.0","4.0","4.0","2.0","1.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","James Lewis","United Kingdom","2012-12-14","KUW-BHR-LHR return. Went Gulf Air as they were offering some very competitive Business Class fares. The Kuwait to Bahrain short haul was great the new seats were in place and were suitably luxurious and the food excellent for a 45 minute flight. Bahrain to LHR was satisfactory but the cabin has not yet been refurbished so it was pretty old school and the IFE was moderate (hand held). Nevertheless it was a comfortable flight with excellent food good lounges and all arrivals were on time. I'd go again given the keen pricing but on the London route it still lags behind in terms of overall experience due to the old cabin.","","","Business Class","","7.0","4.0","4.0","5.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Intan Larasati","Indonesia","2012-06-20","I flew Garuda for my Jakarta-Perth trip vv via Denpasar. Using new B737-800. Cabin was comfortable meals good enough and there were plenty of choices of drinks. The cabin crews were the best aspect of this flight. They gave sincere service were really hospitable and attentive. Overall the flight was really comfortable and will definitely fly them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Arnold Susanto","Singapore","2012-06-19","SIN-DPS-SIN. Flight was on-time food was nice flight attendants friendly. The only downside of it was the aircon - not working properly while waiting for take-off. Passengers were left sweating for almost 20 mins. Flight back to SIN was delayed for almost 30 mins then once onboard there were problems with the electrical system. We were waiting almost 20 mins until being told to leave the aircraft because they needed to change the plane. There seemed to be a problem with co-ordination with the ground team. We were told to wait - after 20 mins - asked to queue for the meal - only to be told to move back to the gate to board the plane after 10 mins. Knowing that the problem still persisted - they finally gave in to change the plane - why waste our time then? One last thing the in-flight entertainment was not good - there were few new movies - but other that old and movies I had never heard before. The touch screen navigation was clunky and my console restarted repeatedly while playing the movies - forcing me to watch the ads again and fast forwarding to the last point. Regardless all the issues I feel Garuda has done a very good job in transforming from where it was 5-10 years ago however definitely there are plenty more rooms to improve.","","","Economy","","6.0","4.0","2.0","4.0","2.0","","","3.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","G Ireland","United States","2012-05-22","YYZ-PEK in Business Class. Check-in at YYZ was uneventful HU uses the KLM Lounge which is average. Boarding was smooth and the ritual juice and champagne were brought around. A340-600 with conventional 2-2-2- seating. The ""lie-flat"" seats only go back 168 degrees were a little battered. Flight was on time but the drink and meal service was slow. The English of a couple of the FA's was not great. They ran out of western meals by the time they got to me but the shrimp and stir-fried noodles were excellent. The second meal service was adequate but less inspiring. Arrival in PEK was on time and the promised limo was waiting to take me downtown. All in all a good flight.","","","Business Class","","7.0","","","","","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","A Johnsen","United States","2012-05-15","Roundtrip flight from Beijing to Taipei and it was an overall miserable experience. While the crew for the most part was relatively friendly and helpful the planes felt old and well-used (despite being new 737-800s). On both legs rafts took up significant portions of the overhead storage space and on the return flight my seat back was broken and would not stay upright my air blower barely worked which was not pleasant considering how hot the cabin was. Finally my flight out to Taipei was delayed 3 hours and they actually served us our breakfast while still at the gate. This was the only real indication that the delay would be a long one since the very few announcements we received only stated that we were being delayed.","","","Economy","","3.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","F Recnik","Australia","2014-11-12","We snagged $1300 return to Seattle as part of a Canada a trip with a stopover in Hawaii for 3 days on the way back. For the price paid and considering we are a family of five could not complain. Staff are friendly with constant drink top ups and smiles. Meals are not huge and the lack of free entertainment is a small problem. I guess if I had paid a premium price I would of been a bit let down as the other airlines out there are better. I would definitely fly them again if the price was right.","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Yamaura","United States","2014-11-12","They do not have their own staff for check in at JFK there were 4 kiosks and only 2 worked. The staff were not welcoming or friendly and borderline rude. They kept mostly to themselves and barely smiled during JFK-HNL - no aloha spirit. Video selection was limited and a la carte not one free movie they charged for everything even regular tv-cable shows that are free on other carriers. The Hawaiian Airlines video history and commercials with smiling friendly flight crew are free. We were treated to 2 gourmet packets of stale crushed peanut mix during the 10.5 hr flight. They don't give whole soda cans - just cups of beverage. Meal was half heated pasta with tomato paste - so eat well before boarding. Being a Hawaiian living in NYC I did so much to promote this airline in NYC within my social circles company and whenever I can. It breaks my heart to see how they have completely disintegrated as a company and lost the spirit of aloha. I travel frequently throughout the year and have flown on all carriers in USA - Hawaiian Airlines is the worst for the cost and experience. There are much better cheaper carrier/options.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Grey","Ireland","2012-07-25","We had a 6 hour delay for a 90 minute flight! Paid extra for seating and food but were told to sit anywhere and was stuck in a small seat which got even more claustrophobic when the passenger in front put their seat back. Return flight was 10 mins late! Then despite paying for food I was told I had to pay again if I wanted anything! Flight cost over EUR300 so was not cheap and overall this was the worst experience I have ever had on any airline.","","","Economy","","1.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Syed Adeel Raza","United Kingdom","2012-11-14","LHR to DXB return. What was great is that both the outgoing and returning flights all left on time. The service throughout was great. The food was good especially with the re introduction of offering 3 options. I was disappointed with the IFE as I thought Skyhub was available on GF flights only to find out it is yet to be rolled out. Overall I thought the flight was good. I was given extra legroom seat on asking and from there on it was all positive.","","","Economy","","8.0","4.0","4.0","5.0","2.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Michael Adi","Indonesia","2012-06-17","MDC-CGK old Boeing 737-300 with the old cabin. Seats not as good as the new ones and no PTV installed only entrainment was the overhead TV above the isle. Good selection of food and drinks although I've had better ones with other Garuda flights. Friendly FA and good overall service.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","D Manning","United States","2012-05-01","SEA-PEK. A330-200 was very clean as were the lavatories. The food was good. The snack they served us was seaweed covered peanuts which were very good. In Seattle the customer service agent was very polite and helpful and got us four middle seats together. Flight attendants onboard were very nice and friendly and the flight experienced no delays.","","","Economy","","10.0","","","","","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","S Osborne","United States","2012-04-24","Seattle-Beijing-Chengdu return was a great experience! Ground staff and cabin crew went out of their way to help me. They were polite and food/drink service was very good. I had a 15.5 hour lay-over in Beijing and a good clean hotel was included in my ticket price plus transportation to the hotel and back.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","N Bell","United States","2014-11-06","ITO-HNL. Early morning check-in usual poor attitude from ground staff HA seems to like to employ. Flight on time though with their ""New"" boarding process (zones 1 2 and 3) they insist on boarding the plane backwards. Anyway it was the usual overhead bins at the back of the plane were full and closed. What do they ship to take four and a half bins out of service? Drink service on the short flight the coffee was quite good. The way back really showed how poor the inter-island flights are now HA have a virtual monopoly. Full flight standard HA board in reverse and low and behold the overhead bins at the back are full again despite no passengers being in the seats yet. Find somewhere to stow carry on but told to put laptop under the seat in front. It does not fit and with the already meagre seat pitch I ended up with my knees almost on my ears. Water or sugary juice to drink from plastic containers It all shows how far HA have fallen since Aloha failed. I dread my next flights this coming week.","","","Economy","","","1.0","2.0","2.0","0.0","","","0.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","G Williams","Australia","2014-11-06","Such an average airline. Travelled first class Honolulu to Sydney. The service was poor and the seats very uncomfortable. If travelling between Australia and Honolulu book on either Qantas or save money on Jetstar. Avoid this airline.","","","First Class","","2.0","1.0","1.0","3.0","2.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Vells","United Kingdom","2012-07-24","STN-HAJ: Outward leg fine comfortable leather seats. Return journey delayed by 1hr due to ""Birds in engine"" took off 1.5hrs late however we were last to board plane and advised that all of the overhead luggage compartments were full. One of our bags was placed with the other main luggage. Once the bag had been taken we realised our passports were in this bag and advised the crew. They told us that our bag would be given to us when we left the plane. Upon further enquiry we found out that our hand luggage would turn up in baggage collection. So a wonderful arrival at Stansted with no passports - kindly escorted to baggage collection to await hand luggage with passports - rather embarrassing. Anyhow just a warning that crew don't seem to be aware. Other than that a pleasant flight.","","","Economy","","5.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2012-07-13","PMI to CGN. Check in was open 2.5 hours before flight. Staff talking to each other and not to passengers. They forgot to label one bag and we had to remind them. Two umbrellas took ages to label for the flight and had to explain what to do. Staff unable to put the bonus miles into systems and we were transferred to another desk. Staff here useless and after 20 minutes they managed to enter the bonus number. Now only one of us has miles while the other has no miles credited. Flight left late and drinks and food were served for charge. We had a voucher so we got a sandwich and one soft drink for free. Crew ok.","","","Economy","","4.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Fernando Gyan","Sri Lanka","2012-11-05","CMB-BAH-AMM on 19th Oct 2012. Flight from CMB was over 2 hours late due to the late arrival of the aircraft. As a result I missed my flight on the BAH-AMM sector. However ground staff were organised in spite of irate passengers. I was offered a flight later that day as well as hotel accommodation. I declined the hotel as there was only 6 hrs until my flight so was offered breakfast and lunch vouchers. It meant I had to pay extra for airport pickup at AMM.","","","Economy","","4.0","4.0","3.0","2.0","2.0","","","4.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","N Woodcock","United Kingdom","2012-10-22","LHR to DXB. Flight left on time and it was a fairly cheap ticket. However the films need updating as they are very old films. Also the films are on loop not on demand. Only one drinks run for the whole flight to Bahrain which I thought was poor. The connection in Bahrain to Dubai was painless even though we only had 40 minutes.","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Edo Emolengko","Indonesia","2012-06-13","CGK-SIN return with Garuda's new 738. Cabin and toilet are very clean. FA's are very attentive friendly and helpful. Meals quite delicious although the quantity is quite small. Good seat pitch. Nice AVOD. Definitely will fly Garuda again.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","P Moor","United States","2012-03-07","Flew from Seattle to Beijing and back last month first time with Hainan. They were the cheapest but the service was straight down the line no problems with service food or video etc. Legroom was tight in economy compared to the Alaska Air flight I was using to get to SEATAC but I was happy especially given the cost.","","","Economy","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Maxwell Malcolm","United Kingdom","2014-11-03","I travelled on 3 flights with Hawaiian airlines. From Oahu to Maui Maui to Oahu then Oahu to New York. I was surprised to be charged $25 per flight for the short island flights per bag put into the hold. But my main issue was that unlike all other airlines Hawaiian airlines do not cater for non meat eaters. If you are a vegetarian there are no food options for you even on the 9hr flight from Oahu to New York. In this day and age that is totally unacceptable.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","4.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Eelco van den Heuvel","Netherlands","2012-05-15","Fly an average of twice a year between North Rhine-Westphalia and Zürich. This time I flew Germanwings from CGN. Service is at the same level as LH and AB apart from having to pay extra for drinks food and luggage. Since I was travelling with hand luggage only this was the cheapest option with 200 euro return (booked two weeks in advance). Flight was efficient and on time. Especially on the way back pilot was very informative. Can't understand why plane in CGN parked right beside aviobridge and passengers were bussed to terminal.","","","Economy","","7.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","S da Cunha","United Kingdom","2012-10-02","LHR-BAH-KWI-BAH-LHR. Flight was on time good service considering the price. No issues. Staff helpful with changing my flights (in London) from Kuwait due to issue with the airline changing the flight departure timings from Kuwait. Service on board was good when compared to the price paid for the ticket. Will fly again for the price.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Pandu Waskito","Indonesia","2012-06-12","CGK-SYD-CGK. Using the new A332 aircraft. Clean cabin and toilet throughout the flight food was ok plenty choices of drinks and very hospitable service from the crew. The crew always full of smiles and friendly. Will definitely fly them again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Chris Emerson","Australia","2012-06-06","Usually fly AirAsia on internal Indonesian flights as they are good value however recently it is cheaper to fly with a better airline. Garuda was much cheaper to fly from Bali to Jakarta than a budget airline plus the service is much better. A meal free baggage and great staff. Would fly Garuda again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","John Wu","China","2012-02-27","Beijing to Shenzhen on A340-600. Seat was a lie flat business class seat with AVOD and came with a duvet and proper cushion. The cabin was showing its age somewhat. The meal was very good. I chose the western main and it was very good. Departures from Beijing are from Terminal 1 flight delayed 90 minutes. Hainan didn't handle the delay that well on the ground - no updated information was provided and announcements were only in Mandarin. In comparison to US and European flights of a similar length service and seat were fantastic.","","","Business Class","","9.0","","","","","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","P Schulz","Australia","2012-02-08","Beijing-Xiamen definitely not the brand-new B737 I was expecting but a fairly old B737-400. Excellent crew food okay and very speedy service. First domestic flight in China and Hainan Airlines was a good choice although I was hoping for more after reading they were a five star airline.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","L Henry","Australia","2014-10-22","Sydney-Honolulu-JFK early October and back same route. Positives - no delay clean cabin reasonably clean lavatory friendly cabin crew 60kg check-in luggage. Negatives - more expensive than most other airlines. No meal choice - chicken and rice only salad inedible. Poor navigation on console choice of movies/TV limited. Meagre snacks cost extra only water is free during flight. Honolulu airport check-in and security hall is overcrowded and poorly air-conditioned. US domestic leg clearly sub-standard compared to int'l route. Overall typical boring American-style airline with nothing to be remembered for. If you are used to Qantas or any good Asian or Middle Eastern airlines then you are in for a real cattle class ride. Won't be flying with them again at the current price.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Kai Matuschewski","Germany","2012-04-27","TXL-CGN. On time flight and straightforward check-in. Very good value for money. Assigned and comfortable leather seat. Clearly stands out amongst the low-budget carriers.","","","Economy","","6.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Jerman","United Kingdom","2012-04-04","STR-STN. Check-in and gate staff friendly and efficient. Assigned seating a massive advantage to other low cost. Cabin crew reasonably ok more efficient than friendly. Food/drinks onboard reasonably priced. Plane in good condition however I find new Recaro seats very uncomfortable. Legroom is good so all in all bearable for a short flight.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Rakan Mohammed","Bahrain","2012-09-11","Bahrain-Dubai Dubai-Amman return to Bahrain. Excellent flight and the staff were nice. Food and service very good. Informative announcements and on each flight we departed on time and arrived on time. All in all a good experience.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","James Roussell","Australia","2012-06-06","I flew from Jakarta to Sydney in Business Class and it was fantastic! The cabin seat food and flight attendants were world class. The only fault I could find was that there was no 'flight tracker' option on the AVOD system. Other than that I had a great experience and look forward to flying with Garuda Indonesia again soon.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Katherine Zeneral","Australia","2012-06-06","MEL-DPS. Check-in at the airport was average (not done by Garuda staff) we were not given passes for the lounge even though we had 1hr 15 min before the flight left. Business class great the seats are very comfortable and flat bed if you want to sleep. Crew are always there to assist you if you require any additional during the flight. I'll definitely fly with Garuda Indonesia for my next trip.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","C Cooledge","United States","2011-12-22","Beijing-Shenzhen-Sydney. Beijing-Shenzhen leg an A340 Business class a bit worn but very good for domestic service. 4-course meal served and drinks were prompt. Beijing-Sydney a new A330-300. 1x2x1 seating in business class fully-flat seats that were extremely private. Dinner and breakfast served. Food is good but not as great as other 4/5 Star airlines. Apparently it is best to stick with the Asian choices. Seats and onboard services excellent and make up for the food. The value for money is spectacular.","","","Business Class","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Skill Mavis","Australia","2014-10-05","I was most disappointed with the Business class lounge in Honolulu the worst I have ever been in. I also thought that for a business class fare I would get a seat with more recline I didn't expect a flat bed. I found it to be a lot more expensive than economy which I used twelve months ago and was quite happy with but thought I would treat myself as I was travelling alone this time.","","","Business Class","","5.0","3.0","5.0","0.0","0.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Nick Wilcock","United Kingdom","2012-04-02","LHR-CGN. Unfortunately Lufthansa's service between London and Cologne is now operated by Germanwings. Upon arrival at the Star Alliance Gold check-in desk I was told I could not use it and was directed to the Germanwings Economy Class check-in queue. I wasn't permitted to use the Star Alliance Gold lounge. The flight itself was ok but the overall experience certainly was not. Oddly enough when I returned from Cologne 2 days later there was no problem using the Star Alliance Gold lounge. If Lufthansa expect to retain customer loyalty they must restore Gold Card privileges at LHR for flights now operated by Germanwings.","","","Economy","","4.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Amin Khawla","Qatar","2012-08-29","Amman to Doha via Bahrain. Both flights on time. There were 3 hot meal selections on the Amman to Bahrain sector. I chose an excellent and filling vegetable and rice dish. The crew were smiling and professional. Entertainment system has improved tremendously with a huge selection of movies TV shows games etc. Transit at Bahrain airport was a breeze. Bahrain airport is one of the best airports in the Gulf easy to navigate passenger-friendly good duty free and a good selection of food outlets. Service seems to have improved recently and I would fly them again without hesitation.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Curd","United States","2011-11-10","Hong Kong (Shenzen) to Beijing. Flight delayed a few hours but I ate dinner in the first class lounge. Once finally onboard everything was seemingly brand new. The airbus A330 was very clean and the flight attendants provided more food. The airline was a very pleasant surprise and great value for the money.","","","Business Class","","10.0","","","","","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","L Wang","United Kingdom","2011-10-31","INC-PEK-BRU-BHX transfered in Beijing and Brussels. Economy class. INC-PEK and PEK-BRU operated by Hainan airlines and BRU-BHX operated by Brussel Airlines. Connecting service is efficient I got all my boarding passes at PEK and my luggage delivered directly to Birmingham. Polite staff and fairly new 737-800 (INC-PEK) and A330-200(PEK-BRU). I ordered seafood online and it was tasty. Worthy of ticket price.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Borg Karyn","Australia","2014-09-28","I flew business class from Sydney to Honolulu. Getting through Sydney airport was a dream no queuing for check-in and expedient trip through both customs and security with priority. The Air New Zealand lounge was adequate clean and comfortable. It is not the best lounge I have spent time in but having said that there was good selection of food and drink. Boarding was effortless and again done with priority. The plane was old and it showed in the console and to a lesser extent the seats. The seats were comfortable plenty of leg room the seat recline was not sufficient enough for a comfortable nights sleep. The leg and foot rest mechanism in my seat was faulty. The staff were wonderful and very attentive both food and drink were plentiful and a good variety to choose from. The entertainment selection was good but a few more recent release movies would have been nice. I had a window seat once the seat in front of me reclined I literally had to climb over the console to be able to go to the toilet. The USB charge facility did not work so don't rely on that. All the above pertains to the trip home as well with the Exception of the Hawaiian Airline Lounge at Honolulu Airport. If your idea of a business class lounge is a cup of coffee or a soft drink then you will be happy. Not only did they not provide anything other than a packet of nuts they do not allow you to take any food or drinks in. I would not bother using it again the point being the lounge facility is part and parcel of flying business and first class and Hawaiian need to lift their game. Again I must say I could not fault the flight staff or the food and beverage services on the aircraft.","","","Business Class","","7.0","3.0","5.0","5.0","4.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","D Griffiths","United Kingdom","2011-09-12","EDI-CGN and CGN-MUC. I have always rated them as one of the best low cost airlines especially now that they allocate seats. However they don't have their own staff an EDI and the handling company can be hit or miss. There is no bag drop so even if you've checked in online you're still going have to join the regular queue. Having checked in on line and eventually dropped our bags my wife and I were sitting in our allocated seats onboard - 10E and F when another passenger appeared with a boarding pass for seat 10F. After a few minutes a stewardess arrived with a computer printout showing us in seats 15A and B. Since these weren't extra leg-room seats for which we'd paid we flatly refused to move. Eventually the stewardess backed down and the other passenger was seated elsewhere. The flight itself was fine and the 'Happy Picnic' was tasty and good value. Travelling on from CGN to MUC a few days later we checked in by machine at the airport and dropped our luggage at the fast bag drop which really was fast. The whole process lasted under 5 mins. Again the flight was fine although air traffic restrictions led to a delay of about 25 mins.","","","Economy","","9.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Hilarides","Netherlands","2011-07-25","Istanbul to Dortmund. take off super. No problem with air pressure and painful ears. Long time waiting before checking in luggage. Service very good and friendly even when the system fails for a moment.","","","Economy","","10.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Geoffrey Wyndham-Jones","Kuwait","2012-08-22","KWI-BAH return: took this flight as a connection to the BA flight at BAH: both flights Airbus 320 departed and arrived on time: security at Bahrain easy to negotiate so no hassle with the connection. The aircraft was clean the flight smooth. The only small niggles were that the catering was just a sandwich in a paper bag but OK it is only a 45 minute flight; that the cabin crew seemed to be ""going through the motions"" with the safety demo; and that although I was once given a seat at the emergency exit none of the cabin crew briefed me about the operation of the exit door unlike other airlines where this was a specific item in the cabin checklist. However as a flight on a regional airline it was a good experience.","","","Economy","","9.0","5.0","3.0","3.0","0.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Rezky Trie Riyadi","Indonesia","2012-06-04","JKT-JED with B747-400. Good check-in. Flight attendants excellent friendly and full of smile. New crew uniforms look very pretty. Food as good as any I've had. Interior was very clean. Overall I highly recommend Garuda and will fly again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","C Cooledge","China","2011-09-12","Shanghai-PEK. Business class was $100 for a one-way ticket. A330 was clean seats are lie-flat food is great (for a 1.5 hr flight) and flight attendants were well trained. Completely exceeded my expectations.","","","Business Class","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Fowler","Australia","2014-09-17","Flew Hawaiian from Sydney this August. Could not sit in lounge at airport until just before boarding. Arrived at Honolulu to Big Island. Boarded plane but could not take off. They had no air con. Finally took off but could not disembark. Door could not open. It was an extremely long trip. Coming home we were told just before boarding from Honolulu there would be no audio for. 10 hour flight. I had to upgrade as I cannot sit in a confined space for that amount of time. Seated in business class. The air con was freezing all the way. Given IPads but battery kept running out. Could not rewind to where I finished my movie so had to watch it all over again with another IPad. The air con was freezing all the way home. Even the crew were wearing jackets jumpers etc. it was the worst trip there and back we have ever encounterd. Never again. Could not even get a cup of coffee after dinner. Only tea. Did not have decaf coffee. Someone forgot to make it.","","","Business Class","","2.0","4.0","4.0","3.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Brian E Smith","Japan","2014-09-17","HNL-KOA-HNL in economy. We had a very uneventful flight with Hawaiian Airlines inter-island. They have good teamwork onboard the FA uniforms are really smart the ""juice"" is rotten (so just get water) up and down and painless flights. In the poorly designed Kona airport I liked how Hawaiian have a ramp for the entry to the plane for wheelchair passengers and everyone with their giant roller bags. Can't imagine how boarding would work with stairs only. They have a monopoly on inter-island travel so it could be far worse.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2011-07-24","Cologne-Marrakech return. Onward flight was late because boarding was a mess. Small snack and soft drink were offered for free since this was a charter flight. Crew disappeared after service. Seating on emergency seat was ok but seats are not comfortable. Return flight was late. Aircraft was not full flight was ok. This was a chartered flight and sandwich and soft drinks for free. But only 1 round for a 3.5 hr flight. Crew took good care of passengers.","","","Economy","","5.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","John Corrigan","United States","2012-08-08","KBL-BAH-FRA in Y class. Excellent in-flight service especially for the price. Layover at BAH made very tolerable by the operation of the ""Irish Lounge."" On board drinks repeatedly offered food very tasty and IFE quite good. I was worried that the A320 that GF deploys on the BAH-FRA leg might be cramped but GF has reconfigured some of its A320s for longer-haul flights so the Y-class seating was sufficiently spacious; indeed it was quite comfortable. Check-in at KBL the usual chaos but that is not GF's fault. I confidently recommend.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","E Kwang","United States","2012-05-28","CGK-SIN. Good clean aircraft with new livery and interior. First time flying GA after at least 9 years. Everything is improving: friendly FA cool-looking interior good food (portion is bit too small) welcome drink AVOD IFE clean toilets. Will fly GA again!","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Tim Kelly","Australia","2011-09-05","Sydney to Shenzhen return. One way Economy and the return flight in Business Class. For the Economy sector I was given an exit row seat automatically (I am 203cm tall) and did not have to ask. The food was good video on demand excellent and the cleanliness of the bathrooms impressive. My only criticism was that they told me that they only have 2 bottles of white wine in Economy for a 9 hr journey. Coming home I paid for an upgrade to Business Class for the over night journey back to Sydney. There was no-one in 1st class and only 4 people in Business Class the crew upgrade all passengers to 1st class cabin and provided Business Class service. The food and wine list had many choices although my video on demand did not work in 1A. Being a taller person I still did not fit on the lie flat bed. However with the combo of Y class outbound and J return the fare represents great value for money.","","","Business Class","","8.0","","","","","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Norman Ho","Australia","2011-08-31","Sydney to Shenzhen return. Leaving Sydney delayed 6 hours due to adverse weather in Shenzhen but passengers were well looked after given a meal voucher and informed of the expected departure time. Cabin seat was comfortable good meal service and helpful crews. Meal service flying back from Shenzhen was particularly good considering I was in Economy cabin.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Judy Troxler","United States","2014-09-14","Gone downhill in the last few years. We're First Class flyers and their food is almost inedible now and it used to be delicious. They've yet to upgrade the dated 767's out of San Jose on their non-stops to Maui. Nothing very special about HA anymore. Their food used to be top notch now we eat before we get on the plane. Not saying much for First Class huh?","","","First Class","","2.0","2.0","2.0","0.0","3.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Roland Rodriguez","United States","2011-07-03","DUB-VCE via CGN. The flight arrived about a 30mins late into Dublin but managed to get to Cologne just about on time. Seats cabin amenities comfort all that you would expect for the price. We paid about $260 US for the three of us for the trip to Venice. No complaints - you got what you paid for. Only tricky thing was finding the transfer desk in CGN a small podium squirreled in between some shops adjoining the departure gates. Coming from Ireland we had to get new boarding passes for the second segment.","","","Economy","","9.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Andrew Dixon","United Kingdom","2011-06-30","STN-GGN-STN. Outward flight faultless. Swift check-in a breeze through security prompt boarding and an on- time departure. Crew friendly and efficient and seats comfortable (paid for Best Seats at front of cabin). Got off the flight thinking this was a good airline. But return flight a completely different story. Got to boarding gate at CGN to be told flight delayed for 20 mins 3 hrs later we were still there! Information from staff appalling. Finally boarded another aircraft with the rudest crew I've ever met who huffed and puffed from boarding to landing. Despite the delay no offer of refreshments. Out and home was like flying with 2 completely different airlines.","","","Economy","","4.0","","","","","","","4.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","S Dorsey","United States","2012-07-22","From my experience Gulf Air has cheaper than average flights - especially when flying out of LHR. That's where I began my journey changing planes in Bahrain and on to Bangkok. Here's the deal: planes seemed fine - in good condition food and flight attendants were decent. The problem is disorganization odd- functioning website and weird schedules. Many connecting flights have extended layovers in Bahrain. The airport has nothing to do and is small crowded and dirty. Not to mention on my return flight the airline just nonchalantly canceled the their only flight out of Bangkok for two days because of a ""schedule change."" The risk of not making your destination on this airline is too big spring for a couple extra bucks on British Airways or one of GA's Middle Eastern competitors.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","3.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Dave Houlihan","Saudi Arabia","2012-07-01","J class BAH-BOM return. Check in a breeze pleasant staff through business security in seconds. Lounge very good vast array of food and beverages fast high speed wifi lounge spotless and very modern. Staff onboard were pleasant 8 seats full in Business menu option not available no menus no wine list not a great selection of avod. Landed ahead of schedule fast track immigration bags off promptly. On the return check in a breeze I had left my Ipod on board on the outbound flight and it was there at the check in desk when I arrived. Immigration priority lane security is a nightmare in Mumbai with constant checking and rechecking of bags re-tagging them rechecking boarding cards. They use the airport lounge clipper dark dingy no alcohol food is very poor. Flight on time crew pleasant if not robotic few smiles. Menus offered good wines and food. AVOD the same as the way out landed early private bus from aircraft for business pax but bags of last. Overall Gulf are trying hard and will use again.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Xi Fuan","China","2012-05-27","CGK-SHA-CGK. Friendly and helpful flight attendants meals are ok comfortable seat in Business class. Value for money got promo fare and seat easily good communication with sales.","","","Business Class","","8.0","5.0","5.0","4.0","0.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Blanchard","China","2011-08-20","PEK-SVO LED-PEK. Service was fine staff try very hard with their English but I would not rate it as fluent. My flights were both on time the B767 LED-PEK was cramped and in need of replacement.","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Devins","Ireland","2014-09-14","Very poor airline when compared to the main airlines. Considering the price we paid for first class the standard service quality of food and overall experience was very poor. We traveled from Honolulu to New York we found the first class lounge to be dirty and lacked any food or drink. The seat on the aircraft did not recline very far the pillow and blanket were the same as in economy food menu only had two selections as for a wine list it did not exist. They need to look at some of the European airlines and learn how it should and can be done.","","","First Class","","3.0","1.0","2.0","2.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Julie Sanchez","United States","2014-09-14","We were loyal HA flyers for years. We loved that we could finally afford First Class from San Jose to Maui (our favorite place in the world). We try to go 2x yearly. The vacation started on the plane! That was then. Over the last 3 years Hawaiian's First Class services have declined dramatically. Starting with their food. What was a highly rated menu scripted by the GM of the Hali'maile General Store in Maui (great restaurant) is now normal coach nasty airline faire. The speed of the decline is epic. The 'ghetto birds' (767) still flying the non stop route from SJ to OGG are an insult to us Nor Cal folks. Why are the new planes not in place yet? The planes are old tattered and the seating in First Class is more like a glorified coach. Our last trip in January had us on the runway at OGG for 12 hours! Delay after delay we even had a crew switch as laws had them time out. Rude flight attendants were rampant on this trip as well (something we'd never seen on HA prior). Our son was due back at school Monday morning and a flight that was supposed to have us home at 8pm Sunday night had us landing at 7.30am Monday morning. No dinner no drinks nothing that we paid double what coach travellers paid. So this once great airline is no more unfortunately.","","","First Class","","3.0","0.0","2.0","1.0","3.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Day","United Kingdom","2011-06-05","Manchester to Berlin via Cologne/Bonn. Punctual and efficient. We booked picnic snack selected our seats and baggage in the ticket price. Husband is 6""4 and enjoyed more legroom than other flights we had been on. Seats were leather and very comfortable.","","","Economy","","9.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Fleming","United Kingdom","2012-06-13","LHR to Kabul return. Outbound excellent check-in and very impressive Gulf Air lounge. Onboard A330 seating was ok but short of offerings by their Gulf based competitors. A good menu available well presented and tasty with a good selection of wines and other beverages. Rather than the installed IFE C class passengers were given standalone equipment which had a fair range of viewing options. Transit in Bahrain was fine lounge had a great view over the apron and friendly staff but furnishings very tired and early morning food offerings not the best. Connecting flight on A320 C class had 2-2 configuration. Meal served was fair alcoholic drinks only available on request. Return was a sharp contrast - flight cancelled and no help at airport. Finally booked to fly 4 days late. Check-in the usual chaos with no dedicated C class line. Once through the plane did not appear for several hours. Information very poor left in the lounge for several hours. Finally the plane landed departure delayed until the next morning. Baggage not returned and people left to fend for themselves. Eventually we flew with no proper meal. Red eye flight to London on A340 offered the best seat/cabin served light evening snacks which were tasty and an average breakfast. On arrival in LHR 4 days late I had to wait over an hour for my bag. Overall I accept I was unlucky but would probably not take this route again if I could avoid it.","","","Business Class","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Muljono","Indonesia","2012-05-25","Flew Garuda a week ago in economy class domestic sector Jakarta to Surabaya. It was on time aircraft was clean and felt and looked somewhat new it was 737-800. IFE was available on AVOD food and drinks were good. Flight attendants were friendly.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Chris Huntoon","United States","2011-05-24","Seattle to Beijing return. This airline was the cheapest but came with a very good rating from the website. I felt pretty cramped but then again I was a 250lb guy so it was probably to be expected. AVOD a bit finicky and the movie selection wasn't great but it was better than nothing for 11 hours. The Western food selections were mediocre at best. The staff speak little English that it was hard to communicate that I wanted something else. Food aside this was a clean efficient airline that I would fly again but might shell out the extra money for an upgrade.","","","Economy","","8.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Alan Dron","United Kingdom","2011-05-25","Cologne/Bonn to London Stansted. Check-in straightforward. Flight delayed by 90 minutes explanation given on board that planned aircraft had been unserviceable and replacement had to be found. Mildly irritating but fair enough. Ticket included a pre-paid snack that consisted of roll with some of the thinnest sliced meat I have ever encountered but what do you really expect these days on a low-cost carrier particularly on a short hop? Flight notable for large proportion of business travellers. Cabin crew friendly and efficient ticket just about reasonable price.","","","Economy","","6.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Ian de Souza","Germany","2011-03-25","Probably the best amongst the cheap flight carriers. Most comfortable staff are good and when there is a problem they will actually try to resolve it. Despite being a cheap airline they treat their passengers as people and not as cattle as is the norm with other similar airlines. Just stay away from the German Wings Credit card! This is not run by german Wings but an independent company. This is a real pain!","","","Economy","","4.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","James Oglethorpe","Nepal","2012-06-06","LHR-BAH. Airbus A340. Service is usually good equipment new check-in a breeze. I think this was a relatively old interior judging by the low quality screen. The seats in economy were terrible neither I nor the angry woman behind me could get comfortable because our knees were pressed against the reclining seat in front. I had an aisle seat - 22c and was struck painfully on the knee by a trolley woken frequently by having my shoulder knocked by stewardesses water tipped on me from a food tray being passed over no apology or explanation. By the end of the flight I felt that I had been through an assault course.","","","Economy","","3.0","1.0","2.0","0.0","2.0","","","2.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Shepherd","Australia","2012-05-23","SYD-DPS-SYD Airbus A330-200. Very good flight. Clean and new plane. Great service with all the bells and whistles (like they used to be). Everyone has their own IFE with a great selection of movies. Plenty of drinks available juices etc. Food was ok. Punctuality was great with both outbound and inbound leaving and arriving on time. Only issue is with the departure time of the return flight. 2am ex-Denpassar with 2 small kids is a bit difficult! Considering the alternative low cost carrier flying this route Garuda should have it all sewn up as they are a full service airline!","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Porle","United States","2011-05-11","Flew From Chongqing to Guangzhou on a 737. The staff was very friendly and spoke almost perfect English. A meal was served even though the flight was barely an hour. I would go out of my way to fly Hainan.","","","Economy","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Kym Cross","Australia","2014-09-06","Our recent return flight from Honolulu was lacking to say the least. My son and his wife who were honeymooning were seated separately. My son who is quadriplegic was lifted into the aisle seat then a stranger placed in the adjacent window seat which meant the woman would have to repeatedly climb over him to her seat. My son and his wife were travelling with a 16 month old who was a delight throughout the flight. When the steward came through with the meagre sandwich offering we asked for a sandwich for the baby to which she replied 'I will have to see if there are any left'. The baby had no seat but they were charged $300 anyway. Would you not expect a sandwich for that? Especially when there is no food for sale custom laws make it very difficult to bring your own and there are many hours between meals. So mean spirited it took the aloha out of our trip.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Frith","Australia","2014-09-06","I flew first class on 12/8/14 from Seattle to Honolulu. Was very disappointed as the inflight entertainment did not work. For what you pay in first class it should be working I am hoping they will honour my request for a voucher as the ticket was pricey. Please do give better options for food as well. This airline needs to lower its prices for what you get.","","","First Class","","5.0","2.0","4.0","1.0","1.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Carl Heyde","Germany","2011-03-24","Munich to Cologne return. A nice experience. Online check-in with seat selection starts three days before departure and worked well. Clean cabin. Seat pitch is tight but no major issue on 1 hour flight. Outbound flight 20 minutes late due to traffic in MUC return flight arrived ten minutes early. For the price paid (no-frills fare) I have nothing to complain about.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","S Damodaran","India","2012-06-05","COK-BAH-MCT. COK-BAH in Business Class; one of the smiling Gulf Air staff filled the necessary immigration form on behalf of me and escorted me up to the Immigration counter. It was a pleasure travelling on a relatively new A321 aircraft with plenty of seat pitch together with the efficient crew. Breakfast was good. Once again a minus point that there was no amenities in the Business Class Toilet not even hand-wash soap. BAH-MCT sector was supposed to be in Economy Class but to my surprise while boarding an Embraer 170 aircraft at Bahrain the Falcon Gold flight attendant just pulled me back saying ""you have been given Seat 3F"" instead of pre-assigned 14A seat. The meal provided in this sector was tasty.","","","Business Class","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Ivan Limbong","Indonesia","2012-05-20","CGK-MES-CGK. The cabin crew were friendly and kindly asking what we needed to be more comfortable. The outbound meals were ok but the inbound to CGK wasn't very good but for overall service it was nice.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Jan Aghina","Netherlands","2011-03-31","Brussels-Shanghai A330-20. Flight attendants friendly and helpful tasty food clean toilets during the whole flight. On the flight back we seat in row 20 super legroom but a lot of Chinese passengers took row 20 as a bypass to the toilets - not so pretty!","","","Economy","","8.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Andrija Matic","Croatia","2011-02-14","ZAG-SXF on new A319 with clean cabin. Legroom okay flight attendants professional (could smile a bit more) and inflight service food and beverage rates are acceptable. I have been using Germanwings several times per year and I find them a reliable low cost carrier that provides quality service for price paid.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Saranghadharan Damodaran","India","2012-05-25","Flew MCT-BAH-COK in Business Class (Seat 2A). MCT-BAH on Embraer 19 aircraft on time with tasty light meals and the crew very active. Used Falcon Gold Lounge at Bahrain. Plenty of food and beverages available for self-service. BAH-COK an A320 aircraft in Business Class (Seat 1A). Good choice of food and beverages with cabin crew performing their duty well but the dis-advantage is the lack of amenities in the lavatory where only toilet tissues only available. On request crew provided a toothbrush and paste. Other than that the 3.5 hour flight was enjoyable and landed early at COK. Will fly again with Gulf Air.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","G Bhakti","Australia","2012-05-16","SYD-DPS. Return flight was very comfortable on brand new A330-200 very good movies selection and good food. Immigration onboard was very convenient and we managed to get through and collect our luggage in less than 15 minutes.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Eric Wang","Canada","2011-03-29","Toronto to Beijing last month in Business Class. Overall quite satisfied with the food and the service. Excellent mannered flight attendants and comprehensive movie choices on the Personal Entertainment System. The seat is very comfortable too. Additionally the meal is tasty and passengers are allowed to order anytime they wish.","","","Business Class","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Neil Houseman","Australia","2014-09-01","We flew Brisbane - Honolulu for the 5th time in August 2nd time with Hawaiian Airlines this time we flew Bus class and was worth paying the extra the service was typically American very friendly and helpful and the food was great with plenty of choices and plenty of drinks. There was an ipad to watch movies for the duration of the flight. All round a great flight and fantastic crew.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Dan Mason","Germany","2010-10-23","I've had at least eight Germanwings flights in the last two years. One thing I don't see in other reviews is the fact Germanwings will charge 7 Euro/kilo for anything over 20 kilos (44 lbs) on checked bags. This can be an unpleasant surprise. Naturally they refuse to pay you the same rate for underweight bags. In the last two years they have also occasionally weighed carry on bags with a limit of 10 kilo. Snacks and drinks are all an extra charge.","","","Economy","","5.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Al Mohannadi","Qatar","2012-05-20","DOH-BAH return both legs on new A320 as always service is very good departure and arrival were on time. No meals were give due to the very short trip (25 minutes).","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","P Waskito","Indonesia","2012-05-13","CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight good meals plenty choices of drinks and the flawless service from the cabin crew. Definitely will fly them again.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Casper van der Walt","China","2011-01-22","Kunming to Haikou and was pleasantly surprised by this airline!. I have flown many times in China and I had the best flight ever with Hainan Airlines. New plane B737-800 very friendly cabin attendants who could speak good English and tasty food. Will definitely use them again. Everything began with check-in (long lines at check-in) where a friendly young man took my luggage and checked me in as I was the only foreigner on the flight. I felt a bit guilty! For the first time on a Chinese airline friendly and smiling FAs. The other Chinese airlines can learn a thing from Hainan airlines!","","","Economy","","10.0","","","","","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Julian Lou","Canada","2011-01-14","It's one of the best airlines I have taken (other is Cathy Pacific). Flight attendants are very very friendly. The ticket price is low as well.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Stas Miliszewski","Australia","2014-08-26","In Feb we booked our seats flying from Hawaii to Las Vegas. We booked four seats together as there were personal and mental issues that necessitated careful planning. In August On the day of our flight without consultation Hawaiian Airlines changed our seats. We were separated two of us were put in row 46 and apart. These non reclining seats were a nightmare. I checked the seats we had booked the passengers sitting there were random. To add injury to insult the staff member in Hawaii at the check in counter for our return flight had the arrogance to say there are no non reclining seats on the plane. Maybe Hawaiian Airlines needs to let their staff have the experience from hell. We will never fly Hawaiian Airlines again. We are spreading the word through our large circle of travelling friends.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Peter Marsh","United Kingdom","2010-09-24","MAN-CGN on A319. Punctual flight on a clean modern plane. Extremely good value for the price paid. A decent bottle of beer on board at a reasonable price was a bonus. Very satisfied. I also used the fly/rail add-on train fare which is a real bargain if you're travelling any distance at the German end of the journey.","","","Economy","","9.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","K Frost","United Kingdom","2012-05-17","LHR-BAH BAH-MNL return. LHR-BAH: Late to check-in online so was stuck in the middle 4 seats. My tray table kept falling down the locking mechanism had broken and was held up by duct tape. BAH-MNL: Aircraft was newer with better seats entertainment and food. I was pleased with the overall flight. MNL-BAH: an average flight. The food was okay but not to everyone's liking. On the bright side I was able to get three 15 minute Wi-Fi cards for the aircraft's wireless Internet connection. After waiting 8 hours at BAH we boarded BAH-LHR flight on an older A330-200. It didn't include Wi-Fi nor did it include live television. Food wasn't too impressive although the flight attendants were able to 'silence' crying babies with ease. It's a bit hit-and- miss with Gulf Air. I would have given the airline a higher rating if they supply Europe with their newer fleet of A330-200s.","","","Economy","","4.0","3.0","5.0","3.0","3.0","","","2.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Greg Chapman","Australia","2012-05-09","Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok although small meals felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight. Inflight immigration service made the arrival process into Bali a smoother process. Was able to purchase $25 Visa at Sydney check in counter all I had to do was pick up my bag which arrived after the surfboards and other large items of luggage. Will fly them again soon to Amsterdam as fares are good price in all classes and service outstanding.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","E Liu","United States","2010-12-24","Beijing-Shanghai economy class on an A330. This airline is a class act I've flown nearly every major Chinese airline and Hainan Airlines definitely stands out. The cabin crew spoke excellent English. Each economy seat had a personal video screen with more choices of Western movies games and short features than many business class international flights offer. Food and beverage service prompt and efficient always with a smile.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Ranger","Australia","2014-08-03","Flew Brisbane to Honolulu return in last few weeks. Seats comfortable with lots of leg room. No movies shown overnight. Movies shown on way home in the day. Only big screen. Service ok. Food too spicy. Kids meals very good. On way home 2hrs out no toilets in entire plans. Some problem. They didn't announce that though. Check in at Honolulu is entirely self check in. Rather daunting. Wouldn't recommend for elderly not a lot of help around. Would fly them again for excellent luggage allowance!","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2010-09-21","Cologne to Palma Mallorca return. First leg delayed more than one hour no explanation or apology. No food or drink if not paid for. Seats narrow and do not have any comfort. Return flight was Germanwings as well but plane was from TUI Fly with nice legroom but they need to adjust the Germanwings service so no food or drink was served. Normally try to avoid flying them but this was a package tour and had no choice.","","","Economy","","3.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","S Quadri","India","2012-04-30","MAA-BAH-FRA. All flights on time. Economy class but was upgraded to business class from MAA-BAH. Business class meal service was excellent. On both sectors brand new aircraft. BAH-FRA service was operated by PrivatAir on B737-700. Had ample legroom due to exit row. Free flow of snacks and drinks throughout. Breakfast adequate and filling. AVOD on both sectors but compared to competitors entertainment options quite limited.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Lubis","Indonesia","2012-05-01","Jakarta-Shanghai-Jakarta. Airbus 330-200. First leg CGK-PVG in Business Class seat pitch is great service very attentive flight departed on time overall the hardware is excellent and on par with other leading airlines. As the flight left at midnight most passengers were asleep thanks to the lie flat seat able to get a good rest. Breakfast served approaching Shanghai. Return leg in Economy Class service is excellent despite the almost full flight. Very good selection of AVOD continuous drink service and a good lunch.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Drolet","Canada","2010-10-25","Beijing-Xi'an. We boarded on the tarmac then sat on the plane on the ground for 90 minutes due to air traffic congestion. Flight crew very friendly polite bowed during the announcements before and at the end of the trip. It is quite the treat to be served a meal on a domestic Chinese flight - a long dead practice here in North America! The breakfast meal was somewhat strange though : a vegetable porridge andsandwich. It was a nice flight the plane was a fairly new Boeing 737-800. It was my 1st time flying a domestic Chinese airline but an interesting experience at that.","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Wabster Mark","Australia","2014-07-10","Flew SYD-HNL-PDX return June/July 2014 with Hawaiian. The price was right and the A330 aircraft configuration of 2-4-2 was handy for couples and family groups alike. Seats were rather hard on the behind after a few hours and getting up to move the limbs is hard if crew are working the aisles with snacks & meals though these weren't too common. It is all pretty no frills stuff though on the international sectors all the in flight entertainment is free but premium content is paid for on domestic sectors. The meals were adequate on international but really a token effort on domestic although Hawaiian claims they are the sole US airline to feed you on domestic sectors anyway. SYD-HNL is overnight so it is best to just try to sleep or doze the night away after they feed you an hour or so out of SYD. a 3 hour layover and HNL-PDX is a daytime flight that arrives just after dark in the last bit of the trip. PDX-HNL is daytime but is a bearable 5.5 hours or so. My most negative comments are about the HNL-SYD sectors flown almost entirely in daytime again staff feed you an hour or two out and do a few rounds of drinks but then want everyone to close the blinds and basically sleep/doze/not bother them for the next 7 hours or so. Overall we got to PDX for a month at a super low fare and knew what to expect having read a number of reviews here so had reasonably low expectations for all the additional things airlines can add to make trips bearable. I'd hate to have paid full price for the trip. Having said that for the same price we'd probably do it again.","","","Economy","","7.0","2.0","3.0","3.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","R Tukker","Netherlands","2010-08-14","Cologne-Zadar-Cologne. Check in at Cologne was swift and efficient. A319 clean and looked pretty new. Legroom is bigger than Lufthansa. Cabin crew was friendly. As we did not booked the lowest airfare we received a simple but tasty sandwich and drinks. Inbound flight a 737-800 apparently on lease from Hapag LLoyd. Legroom much more restricted and the plane was fully booked. Cabin crew from TUI. Service and friendliness was good.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Stroud","United Kingdom","2012-04-26","London Heathrow-Bangkok via Bahrain return. All 4 flights were very good. Helpful cabin crew. Planes outbound were old and the entertainment slightly lacking. Return flights were newer planes and the entertainment fantastic. Meals pretty standard nothing to rave about. Would definitely fly Gulf Air again.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Yusuf","Indonesia","2012-04-25","CGK-UPG with A330. Ground staff polite. Very friendly flight attendants. Food portion always small as usual but the taste was good. IFE selections not so good but it was only a 2 hours flight. Late take off by about 20 minutes. Will use again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","R Rei","United Arab Emirates","2012-04-25","Dubai-Jakarta-Denpasar : A very pleasant flight FAs were attentive friendly and helpful and the food was excellent. Toilets clean very comfortable seat in economy class with AVOD and nice entertainment system.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Z Mathew","United States","2010-09-13","Beijing to Xian. First time flying on this airline and I was really impressed. Clean well- maintained planes excellent inflight staff who were very attentive. Everyone in our tour group (made up of Americans and Canadians) commented on the excellence of service and food compared to the US airlines. Not even close this Chinese airline was way above most airlines I have travelled. The cabin crew stood and bowed to the passengers as the inflight announcement just before landing thanked all us for choosing to fly with them. I would definitely recommend this airline both within China and internationally as they have started flying to other countries.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Murray O'Loughlin","New Zealand","2014-06-30","We flew Hawaiian Airlines on our recent trip from Auckland to Honolulu return as well as flights from Honolulu to Maui return. We were very pleased with all flights. Air crew planes and all check in staff were excellent and we were pleased to have chosen Hawaiian to fly with. We will definitely fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Smith","United States","2010-08-14","Great low cost airline. Flew Germanwings recently from Cologne to Prague. Very friendly and efficient. There are rules about baggage check in food etc. but if followed a good option for low cost travel in Europe and there should be no hassles. Most importantly felt very safe.","","","Economy","","9.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Eva-Ch Hagberg","Sweden","2012-04-25","Flew from Copenhagen to Mumbai - a very pleasant experience. Aircraft was modern and clean with good leg room. Food was nice and staff very helpful. We had the same experience on our return except that we then were given seats in business class from Mumbai to Bahrain. Next time I will not hesitate using Gulf Air.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","M Wu","United States","2010-08-08","This was the best China/US flight experience I've had out of the many times I've traveled. The airplane was new economy seats relatively spacious for economy food was good the service was excellent. Also the inflight entertainment was awesome since every seat had a screen with dozens of titles to choose from from Chinese TV programs to big name movies. There were games available. The bathrooms were cleaned regularly. Also stewardesses came around with water tea and coffee at regular intervals. In the back they had beverages biscuits and sandwiches for between-meal munchies. It was an excellent value and I would recommend them to anyone.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Norman","Australia","2014-06-25","On flight from Sydney to Honolulu on an A330 airbus upgraded to extra comfort seats for an extra $80 per person located behind Business Class plenty of leg room but hard and uncomfortable but little else which doesn't add up to the package offer for the upgrade everything else is the same as in economy. No movies unless you pay for them. Drinks limited to wine or beer. Food on offer is mediocre. Flight attendants friendly I have flown on similar 3 star airlines that provide much more than on offer with this airline. The return flight wasn't much better still had to pay for extras including inflight entertainment snacks which were limited and ran out quickly. Did not upgrade to extra comfort seat this time and not much difference with the same service except for some extra leg room. Don't think I fly with this carrier again as there is better options at the same or near price. Be aware it's self check in at Honolulu airport including luggage.","","","Economy","","3.0","2.0","4.0","2.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Heather Bowser","United States","2014-06-25","Not the friendliest crew on this trip. I have flown with Hawaiian before and the staff was great but this time it was complete opposite. On this flight there weren't any pillows or blankets and the plane was cold. There is always one screaming kid and just my luck he was beside me and his Mom and her group of friends really didn't try to calm him down so this happened the entire flight which was about 5.5-6 hrs. The seats were uncomfortable and my seat didn't recline at all. Paid too much for what we ended up with.","","","Economy","","5.0","1.0","2.0","3.0","1.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","L Jeffcoat","United States","2010-08-06","Flight from Cologne to Santorini was very nice. The seats were comfortable with good pitch friendly crew clean plane and the buy on board sandwiches were tasty and reasonably priced.","","","Economy","","9.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","James Parish","United Kingdom","2012-04-12","Overall mixed trip London Heathrow-Abu Dhabi via Bahrain. First flight on ageing A330 A bit shabby but otherwise clean. Food tasteless and I could not eat all of it it was a night flight so I slept most of the way and the entertainment was nothing to shout about. Connection to Abu Dhabi was ok but Gulf Air changed the plane to an ageing A319. The snack offered was horrible. Return connection to Bahrain a completely different story. Very new and clean Embraer E-190. Inflight entertainment was brilliant with plenty of choice. Breakfast was very tasty. Return flight was much the same with the food not very nice and the entertainment not great. I think I will be sticking to British Airways next time.","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","S Lingam","Australia","2012-04-24","I have flown executive class recently - both times the route was MEL-CGK-JOG return. Impressed with the service - from booking and seat allocation through to cabin comfort service and efficient handling of a late baggage arrival at JOG end when a late arrival at CGK meant I made the flight but my baggage didn't. Staff on the ground at all locations have been courteous and onboard comfort and service is excellent. I will definitely be flying Garuda again.","","","Business Class","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","T Impson","China","2010-05-18","Bejing to Hangzhou flight was full but staff very prompt and efficient. Boarding was quick and plane departed and arrived on time. The cabin crew introduced themselves as soon as the plane levelled out and even bowed during the introduction. Very nice touch. Aircraft was very clean and new 737-800. The overhead tv`s had good entertainment. Food was not to my liking but nobody else in my group complained - so it must be me. The only complaint is that they continue to serve drinks and food when the plane is experiencing turbulence? How is it deemed unsafe to use the WC but its deemed safe to serve hot coffee? Other than that no complaints. Would certainly recommend and will try and fly them again over other domestic airlines in China. They certainly are the only 4star airline I have flown on in China.","","","Economy","","9.0","","","","","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2010-08-02","Cologne to Palma A319. Nothing served if not paid for. Flight left at 05:5am not even a free coffee even on tour package. Arrived in Palma baggage took more than 40min to arrive on belt.","","","Economy","","5.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","S Andrews","United Kingdom","2012-03-14","London-Bahrain Bahrain-Manila return to London. Could not fault staff very helpful food and service very good with friendly staff informative announcements and on each flight we departed on time and arrived early. All in all a good experience.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","J Mohamed","United Arab Emirates","2012-04-23","Dubai to Amsterdam. Had the same crew on both flights. Initial welcome was good greeted with cologne tissues served with juice/water and nuts. Lunch at a good time plates removed as soon as finished later sandwich or cake with juice/coffee. Food was good good quality TV screen in the back of seats with a sufficient numbers of movie choices. Cabin Crew always smiling and very attentive.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","P Dean","China","2010-04-12","Beijing-Brussels return economy class. Flight out from Beijing was pretty busy at about 70% capacity. was given a seat in exit row - quite useful because you get the extra legroom but seats are awful as the video monitor is placed with the tray on both your left and right on the aisle seats with the middle two seats having only an armrest between the two. So if you are stuck in an aisle seat it is a nightmare. Luckily I got the two middle seats after some people decided to try their luck on another row. Food out from PEK was pretty rough two services. Return was at capacity in Economy food really good for Economy. Was stuck in middle of the 2-4-2 configuration on row 19 and not comfortable only able to get up 3 times during the whole flight. Fluids a bit better with tea/water offered during flight. Service good considering flight capacity attendants did a very good job. Very good inflight entertainment given usual standards from Chinese airlines with a couple of films of really high quality. Full VOD with some 30 films on offer screens mediocre but usable.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Susan Sawyer","Australia","2014-06-16","Travelled from Honolulu to Sydney. Seats squashed together and hard and uncomfortable. Less room than on an Australian domestic flight. 7.5 hours between lunch and dinner there was a limited range of food available to buy in between meals but best to bring a snack with you. Friendly helpful flight attendants huge luggage allowance (2 x 32 kilo bags) complimentary pillow blanket headphones eye mask and ear plugs: good selection of movies TV shows games and music.","","","Economy","","8.0","2.0","5.0","4.0","5.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Tomas Krulis","Czech Republic","2010-05-10","PRG-CGN-PRG. Check-in at PRG okay. Onboard you have to pay for food or beverages (2-3 EUR for one piece) but for this short trip (55 ins)I think it is not necessary. Nice clean cabin the problem is poor leg-room but for a short flight it is possible to survive. A319 on both ways almost full. The return flight was not so easy - at the moment we were boarding they told us to stop because of a technical problem and passengers had to move back out of the bus up to the terminal building where we had to wait next 3 hours till the problem was sorted out - after 1 hour of the waiting time they provided vouchers for refreshment (5 EUR to spend in kiosks around the terminal). Generally it was well organised. I was fortunately flexible and not in hurry to arrive at Prague on time. We were delayed for more than 3 hours with our departure.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Milossavlyevich","Serbia","2012-01-27","BEY-BAH-MAA. A pleasant surprise overall A320 in excellent condition on both legs. Catering between average (per ME standards) and mediocre in quality crew definitely not motivated some very stressed. Both flights departed and arrived on time. The service is not a bliss but being cheaper than lowcost's on this leg makes them definitely value for money and under those conditions I would fly them again.","","","Economy","","6.0","4.0","2.0","2.0","0.0","","","4.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Goran Tadic","Australia","2012-04-22","Sydney to Amsterdam return. Ticket was fantastic value for money. (A330-200 were almost new and in excellent condition. Cabin crew fantastic. Food was good and drinks offered frequently. Only criticism is 15 hours wait in Jakarta for connecting flight to Sydney. We were able to use Emerald lounge at the airport (free of charge on SYD-AMS flight) with plenty of food and drinks but the wait is agonisingly long.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","D Southee","Australia","2012-04-22","PER-DPS-HKG-CGK-MEL. Service on all flights very good and attentive. Good selection of drinks and excellent wines. Falls down in the food department - none were appetising. All airport lounges used were average to say the least. Flight to DPS was old 737-800 whereas flight to HKG was 737-800 but a new brighter plane. HKG-CKK a new A330-200 very comfortable with good AVOD. All flights on time with the exception of CGK- MEL which departed 1 hr late. Flight from CGK was the only night flight of the trip and we flew A330-300. Whilst the bed is reasonably flat I did not find it comfortable. Excellent value for money in Executive Class.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Ievgen Papanin","Ukraine","2010-02-02","Guangzhou-Beijing was 1 year old B737-800. Everything was perfect from take off to landing. All stewardesses during flight were near you bringing water giving breakfast etc. Even if a person fell asleep sticker was sticked to your chair and when you woke up stewardess brought breakfast immediately. The second flight was Beijing to Moscow with new A330-200. The same situation - very nice service interesting onboard entertaining system polite english-russian speaking stewards.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","G Stevenson","Australia","2014-06-13","Given health booked business class. Booked wheelchairs and meet and greets. Rang and triple checked on priority on luggage with assistance needed both in Australia and US. Imagine my horror when told flying business first time ever and nil afford told bring own food due to health issues. Spoke with them and sent world-wide advice on what we could take. Told first on first off. Not true. Wheelchair passengers had to sit while able bodied passengers got off first. Told wheelchair would be available would be pushed assistance with luggage - not true. Got sat in first row middle seats about two inches extra width and some silly ramp thing you can push down on and get feet up about 5"". Most uncomfortable seats ever. Told because of where we were sat and had no choice even though requested window seat our two backpacks had to be up top at all times so hubby was up and down to get medications food aides the entire flight. No wheelchair on arrival although pre-booked. And last off. Went from Honolulu to Kona no help with luggage consistently having to ask for help and tipping expected. Lounges disgusting at Kona. Return flight worse. All same as above. What did we get for business class prices! Nothing.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Abraham","United Kingdom","2010-03-28","Travel with Caution. If you need to complain about their service the call charge is 25 pence per minute. I purchased a higher priced ticket for London to Stuttgart which included for one luggage both ways an on-board snacks. In London they accepted my luggage without any additional charge but had to pay for all food and drinks. On return from Stuttgart I had to pay for my luggage and snacks. It is realistic to complain because it would cost 25 pence per minute. How do one get a response from German Wings?","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Geoff Becque","United Kingdom","2012-01-24","LHR-BAH in Falcon Gold. Old A340-600. Boarded on time but error in Pax numbers resulted in 30 minute delay and much frustration for many with tight connections. Aircraft showing its age with worn seating and no AVOD but cabin service was excellent with Chef providing really good food accompanied by a decent wine list. Whilst the A340 is an old bird it still gives a smooth a quiet flight but the sooner Gulf update their Falcon Gold cabins the better.","","","First Class","","7.0","3.0","5.0","5.0","2.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Lapides","United States","2010-01-20","Seattle-Beijing-Seattle. New airplanes great business class seats that lie flat. In Seattle they had a ground host who was there just to ensure everything was perfect. The inflight service was friendly and efficient. The only two negatives were a limited number of english language movies and limited in between meal food options. There were more movies on the return flight. Using Beijing terminal number 2 was a big plus as there are much fewer international passengers there resulting in no lines at immigration.","","","Business Class","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","John A Cunningham","United States","2014-06-04","I have in my possession an itinerary and confirmation code along with a stated price of $177 for a flight from Hilo to Honolulu May 28 for my granddaughter's birthday. Aside from hellish service and customer service representatives on UAL DEN-LAX flight (see earlier review) this one about took the cake. When I went to check in at Hilo Hawaiian told me that had no reservation for me. They said that they sent some kind of message to me earlier. I have all my email and text messages for weeks before the flight and there was no contact. Eventually the only way to make the flight was to buy an upgraded ticket (from $177 to $303). Needless to say I'll never ever fly with Hawaiian Airlines again.","","","Economy","","","3.0","3.0","2.0","0.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","V Maradudina","France","2010-02-12","On two occasions had a very unpleasant experience with Germanwings. The first time they canceled the flight with reference to weather - however when I checked the website of the arrival airport everyone else was flying save for Germanwings. They merely referred to the decision of their company. We had to return back to Strasbourg and wait for two days for the next flight on which they were able to assign us. I had a small baby with me and the new flight they offered was not even a direct flight. On the second occasion the flight was delayed for more than three hours. However until the very last moment the passengers were lied to about the delay. Any attempts to obtain information and to be provided with vouchers for food were left without response. The call center in Germany tried to hide information about the delay saying that the flight was delayed for less than two hours. While the website of the airport already showed that the delay was over three hours. The company's representative was nowhere to be found in the airport. The Germanwings call center gave numbers of the airport service which in its turn gave numbers of the Germandwings.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Chrimes","United Kingdom","2012-01-19","Economy: LHR-BKK return. Very hard to give a balanced review as each flight in the four parts was like flying different airlines. The service levels varied so much. Food very good on all legs. Transfer in Bahrain 10/10 great little airport and no buses. Flight attendants: from the gum chewing lady who loudly told her co-worker she didn't like speaking German to the girls that though it funny that they where too busy to get into position and could only point to one exit door during the safety video. Contrast this to the crew on the last leg home who without doubt could have been from any of the top performing airlines in the world. Would I fly Gulf again? At their low prices hard not to Just don't expect to much and then if your lucky your expectations might just be exceeded if your lucky! Entertainment can't review as broken on all legs - says it all really.","","","Economy","","3.0","3.0","3.0","5.0","1.0","","","4.0","0"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Gavin Duffy","New Zealand","2012-04-20","DPS-PER 737-800. Air Asia cancelled our original flight and I rebooked with Garuda for nearly half the cost - and full service! The aircraft was new and clean. Flight on schedule and staff were friendly and attentive. AVOD was excellent. The meal was average but on a 3 hour flight who cares? I had previously been wary about Garuda but they have improved immensely and I would fly with them any time.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","J Depaepe","Belgium","2010-01-19","BRU-PEK Business Class. 6 hour delay in Brussels but flight was just perfect. Nicest flight attendants ever. New aircraft very personal service great food entertainment very good. Missed our connecting flight to Seoul but Hainan staff waited for us at the gate in Beijing and helped us book another flight. I would recommend this airline to everyone!","","","Business Class","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","David Cameron","Australia","2014-06-03","Trip Brisbane to Honolulu return - Economy class. My wife and I flew Hawaiian Airlines as they offer a direct flight from Brisbane. We flew in a Boeing 767 and found there seemed to be more leg room than some of the more recent aircraft. Service was good both ways.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","M Brown","United Kingdom","2010-02-09","Found the customer service centre staff awful. They failed to mention that there is an EUR 80 fee when using the call centre. When I called back to query this I was told to 'take it or leave it' and hung up on. When I complained they denied everything and closed the complaint. To date I have not heard from them again. From previous experience the airline itself is great but the customer service and general attitude is more than bad it is insulting. Germanwings problem is not what it does but how it handles the ensuing complaints. Germanwings made me a very unhappy customer.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Mohannadi","Qatar","2012-01-17","DOH-LHR via Bahrain. Outbound flight was delayed 2 hours coming from JED. As usual cabin crew very active and helpful haven't seen the Sky Hub onboard yet on both ways. Presentation of meals was very good Gulf Air Lounge in LHR is nice with an average amount of food and drinks. GF needs to reschedule the connection flights times to DOH since they are rescheduling their flight times to Europe.","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","5.0","1"
"garuda-indonesia","/airline-reviews/garuda-indonesia","Garuda Indonesia customer review","Dondy Khouw","Australia","2012-04-14","SYD-JKT. Airfares are very competitive compared to competitors. Fast and efficient departure on-time FA's are attentive and friendly. Cabin was spacious and no problem with leg room. I got 30kg for my baggage allowance AVOD and food were pretty good compared to some other airlines. Overall I am pleased and will fly them again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Pieter D'hamers","Belgium","2010-01-10","BRU-PEK-BRU. New A330 good and friendly service. Vegetarian meals correct and good. Every seat with personal TV screen. Toilets were cleaned regularly and seat pitch was about 32 inch. Only minus was that some seats couldn't be adjusted. Price/value was my best China trip in 16 years. Also convenient arrival time in PEK and BRU (early in morning).","","","Economy","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Mogie","Australia","2014-06-02","Flew Sydney to Honolulu then Honolulu to Las Vegas and back to Honolulu on A330 overall flights were good especially the international legs but the seats on the 330 are far too hard. The flight attendants were very good we then flew Honolulu to Brisbane on old 767 but actually this aircraft was very comfortable and would be my preference over the 330 every time.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","L Mallon","Germany","2010-01-29","CGN-ZRH. Despite the sudden snowfall at their Cologne hub Germanwings managed to keep their operations moving reasonably efficiently. Waiting PAX were kept informed and when the delayed aircraft came in from Leipzig it was turned around in less than 15 minutes. The aircraft seemed almost new and was less than half full. Service pleasant of the low cost variety and snacks and drinks cost no more than they would in a Cologne café. Germanwings has recently offered Miles & More redemptions making it a potentially interesting partner.","","","Economy","","6.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","C Brodengeier","Malaysia","2012-01-09","FRA to KUL via BAH. Outbound flight was very good and left on time. Seats were spacious food was good and staff friendly and present in the cabin a lot. Bahrain to Kuala Lumpur flight was delayed but again the flight was good and staff great. The only downside was the 6 hour stop over in Bahrain and the inflight entertainment was pretty basic but worked and had a choice of a few movies. Definitely value for money.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Y Chen","Australia","2010-01-09","Beijing-Guangzhou B737-800 in economy. Despite the 30 minute delay HNA did well to inform us and right afterward came the departure. Excellent service by flight attendants as they followed requests efficiently. Recommended.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Buckskin","Australia","2014-05-25","I flew to Honolulu from Sydney returning to Brisbane last week and was impressed with the onboard service. I was connecting from a internal flight to a Hawaiian Air flight and had a great welcome from desk staff which continued in the Air New Zealand Lounge. Great food and drink service with great amenities. On board the A320 the unique Hawaiian welcome on board set the ambience for a great fight. Food and drinks service and care was exceptional. The great experience with Hawaiian Air resumed on my return flight on a 767 to Brisbane. The friendly welcome from Hawaiian ground staff at the curb side at the Honolulu terminal until I got on board was terrific. My only disappointment was the Hawaiian Premier Lounge need to look at their code share airlines Virgin or Air NZ for a better standard. I felt I had the privilege of spending a further 10 hrs in Hawaii surrounded by the friendliness of Hawaiian culture. Good one Hawaiian Air ... I'll be back!","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Ross","United Kingdom","2010-01-23","We had to postpone our flights due to illness. Called the airline (GBP0.25 per minute) was told I could not cancel but only postpone and that I needed to provide a new date (c EUR25 per route per person). I decided to call back with the dates but also noticed a further EUR80 charge. Called a second time queried this with operator and was told 'take it or leave it'. I informed the operator this was unacceptable language and was cut off! Called a third time asked for the manager put on hold then spoke with the manager. Was told the charge applied to call centre fees and did not apply to online changes. As I could not get online I asked the manger to make the changes without the charge which they did. I asked for the second call to be investigated which they have not done. Germanwings are fine if you do not have any exceptions otherwise you might as well fly BA - at least they are not so extremely rude and offensive.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Matthews","United Kingdom","2011-12-23","LHR-KTM via BAH. Good flight on all legs. Good food. Cabin staff efficient and professional. Unlimited drinks on request. Poor quality headphones meant unable to use inflight entertainment but not really that important to me. Food was good.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","A Smith","Australia","2009-12-16","XIY to CTU on Boeing 737-800 in Economy. Flight delayed one and a half hours due to weather crew did their best to inform and entertain us during this period. After takeoff flight was absolutely the calmest ever- not the slightest hint of turbulence. Friendly crew explained patiently to pax (including why we were on a Shanxi Airlines a/c as they and Hainan have not fully merged at that time yet and the a/c was yet too be repainted). Landing in Chengdu smooth and arrival equally so.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Steve Salisbury","United States","2014-05-23","Las Vegas to Honolulu round trip in first class. This was our first experience in first class and we were very pleased. Immediate friendly service before leaving Las Vegas. Very good food and plenty to drink. On the trip back the entertainment screen failed and a flight attendant dead heading back to Las Vegas helped me get it working. Again very good and friendly service from the crew. As this was our first time in first class I can't compare seats to other airlines or plane models; but our seats were very comfortable on the A 330. If we can afford it we would definitely do this again.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","H Mutschler","Germany","2009-10-08","Cologne-Zurich-Cologne used online-checkin on first leg so we only needed the drop off bags at check in counter. Seats have limited legroom but OK. Newsmagazin (Focus) was for free. They charge EUR 10/piece if you need to check in baggage but we paid by booking. Return flight check in counter was opened 30 minutes late but they ask you to be there 2h in advance if you have bags. No frill so nothing served unless you pay as usually on low-cost. Would prefer TUIfly instead.","","","Economy","","5.0","","","","","","","1.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Karl Mintert","Germany","2011-12-18","FRA-BAH-MNL return. Flight from FRA to BAH was on time. Friendly staff good IFE food ok and enough room to sit. Only one hour stop in BAH. Flight to MNL excellent as well. Very good value for the money. I will fly Gulf Air again.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"hainan-airlines","/airline-reviews/hainan-airlines","Hainan Airlines customer review","Richard Borst","United States","2009-12-11","Beijing to Xian on Hainan airlines. Very good service on time departures. I would recommend it over the other domestic Chinese airlines.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Doug Jackson","United States","2014-05-16","Hawaiian is usually very good at customer service once you are on the plane but the process to get a seat or an upgrade is the worst that I have experienced in the 17 years that I have traveled for business. As a Platinum member I have vouchers for a complimentary upgrade to first class on flights from the mainland to Oahu. I am now on my 3rd year of travel to Hawaii and I have not been upgraded once. The process requires that you wait until 72 hours before the flight before they will consider an upgrade but most of the time First Class is sold out by that time. Even if it isn't sold out they will not allow any upgrades until the last minute in hopes of generating more revenue. The fact that they offer First Class to their Elite customers then put processes in place that makes it impossible to use it says that they really don't have anyone with any customer elations skills working at the corporate office. I fly to Hawaii 6 or 7 times a year and I would rather they didn't send me any type of upgrade certificate as a teaser if they are never going to let me use it.","","","Economy","","6.0","1.0","5.0","2.0","2.0","","","3.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Claudia Stanzani","","2009-09-18","Bologna to Koln and Munich to Bologna (via Koln). New planes. You pay for everything - for the luggage (€5.00 each luggage) internet transaction. Flight attendants ok. Airport attendant at Munich airport not very nice.","","","","","3.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","P Carlin","Kuwait","2011-12-11","KWI-BAH-LHR. The service was great planes were clean and cabin crew professional. Food was fine and a great selection of drinks. All planes were fitted with the new entertainment system.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","N Kellogg","United States","2014-04-21","Our first trip (OGG-SEA) on the new A330 with Hawaiian. We like the wide-body aircraft because when the two of us travel we can get a window and an aisle seat together. The seats on this plane are the most uncomfortable seats I have ever sat in! The setback ""entertainment"" system is very slow and hard to navigate because one has to push hard on the screen for inputs to be recognized. I was afraid to push hard enough because it must have been annoying to the person in front of me. We had to miss the outbound SEA-OGG segment of this flight because of a change to our plans. I knew that we would not get anything back for that flight that we did not take but when we called HA to tell them that we would miss it they tried to collect $400 from us for change fees for the segment that we intended to keep. It has been our experience that the call center at HA is terrible and this was no exception. After 3 hours and no call we just went to the OGG airport where we were told that there was no change fee applicable.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","G Burns","","2009-07-21","DUB to CGN first time flying with GermanWings. Friendly efficient (and thus precisely punctual). GW allowed us to pool our 20kg/person checked-baggage limit across the five passengers on the reservation so we didn't have to scramble to get one of the bags down from 22 to 20 kg. I also like that you can pay €20 in advance for a bag up to 30kg rather than get burned at the airport like Ryanair. Seat pitch a bit cramped but that's standard for budget flights; it wasn't a long flight so I wasn't uncomfortable. Didn't seem possible fully to match the better bargains on Easyjet or Aer Lingus but price was still very good. Tip: Join ""My German Wings"" before you book a flight or else as one post noted you can't check or change your booking on line.","","","","","5.0","","","","","","","","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","A Suciu","","2009-05-27","Bucharest - Stuttgart return. A pleasant flight enough space for the legs kind stewards. Amazingly ground GermanWings personnel helped us with the queue in front of Baneasa's Passport Control Office in order to urge departure in time. I was positively impressed. We had no delay on both flights. I'll definitely choose again German Wings for my next trip.","","","","","4.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Lucey","United Kingdom","2011-12-10","London Heathrow to Bahrain 8th Dec 2011 at 21.50. Cabin dirty headset didn't work no inflight entertainment and staff terse. Third time in the last year I have travelled with Gulf Air and usually very good but this was poor.","","","Business Class","","3.0","4.0","2.0","3.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Stumpff","China","2014-04-06","Flew Beijing to Honolulu March 2014 in ""Business Class."" Definitely closer to economy plus. Uncomfortable barely reclining seats no electronics charging in-flight entertainment consists of iPads with a few games and movies/TV shows. Food was okay flight attendants brusque but efficient. They definitely don't seem like they enjoy their jobs. Would look hard for other options next time especially with Air China starting to fly that route.","","","Business Class","","5.0","2.0","3.0","4.0","2.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Barbian","","2009-01-22","SXF-CGN-SXF. I agree with the comment below about ""sharp practices"". The booking page gives a ""taxes and fees"" quote that is quite nice but if you should want a reserved seat that will be €5.95 each way sir. Oh you want to pay with a credit card on the internet?. Well we can do that but it will be €9.52 extra (?). Still it beat Air Berlin and the train by € 48 for a weekend trip so I will take my chances. It's my first time flying a Euro discounter and expect only to be taken from A to B in safety I guess","","","","","3.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2011-12-05","KUL-BAH-CDG return on the 330 for all segments. Excellent value for money! FA's professional friendly and hospitable. The food was appetizing with a wide variety of options. What remains for Gulf Air is simply to replace their aircraft's with new ones and their rating will definitely improve.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Geoff Kelly","New Zealand","2014-03-18","AKL/HNL + Maui and back. Flight up ok apart from seating at rear of cabin (we had paid for this trip in March). Poor food and expensive inflight entertainment. Maui to HNL my wife and I were seated in separate areas of the cabin! HNL to AKL seated even further apart. Seating arrangements Maui/HNL sorted by very helpful passenger service agent. Seating arrangement HNL/AKL sorted by paying additional $US75 each. Never again. Note we had booked and paid for this trip 6 months before flying.","","","Economy","","","2.0","4.0","2.0","2.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Soeren Krumrey","","2009-01-21","SXF-STR-SXF. Quite good for a budget airline with the usual negatives (boarding via bus and outdoor stairs in the freezing cold drinks and meals cost extra pretty tight seat pitch) but friendly and efficient service fairly new planes incredibly cheap airfares (we paid about 40 Euros return from Berlin to Stuttgart) and both flights on time. Nothing fancy but nothing too bad either.","","","","","4.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","C Lay","United Kingdom","2011-11-28","IFE was a relatively short loop of programs on 10+ channels with moving map forward and ground cam view. The channels repeated themselves 3 times during a 7 hr flight and were the same in both directions. During the last 45 mins before landing the IFE shows adverts over and over again. This gets quite frustrating when you are on a few Gulf flights - one after the other. Food and service was very good with warm bread and tasty food (not served in a foil tray).","","","Economy","","7.0","4.0","5.0","5.0","2.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Jain","United States","2014-03-11","Worst business class I have experienced. We flew from Sydney-Honolulu and Honolulu-Oakland and were shocked. The seats were terrible reclining just a little bit more than those in economy class and the food options for vegetarians were non-existent. We had informed them that we are vegetarian well in advance but when we reached the airport we were told that they don't have special meals for anyone even in business class so we'll have to make do with whatever they had. The lounge in Honolulu is shocking - no food just some juice and soft drinks. If you do have to fly Hawaiian do yourself a favor and save yourself a lot of money by flying economy - business class adds nothing.","","","Business Class","","1.0","1.0","4.0","1.0","3.0","","","1.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Michael Koeller","","2009-01-15","I often use the MUC-DTM-MUC leg. Internet-booking is very easy and the prizes are unbeatable as I often manage to get a 40 € return-ticket. The flights are on time the check-in very efficient. The planes are in a good shape (A319s) and most of the time very clean. Staff is most of the time pleasant and attentive. You even get a newspaper or a magazine (FOCUS) - quite remarkable for a no-frills airline. All in all always a good experience.","","","","","4.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Lynne O'Neill","United Kingdom","2011-11-22","London to Sri Lanka via Bahrain return. Very poor service inflight entertainment even worse and mine didn't work at all on all legs of trip. Food disappointing and lack of drinks served be they alcoholic or non-alcoholic. Plus side flights went out on time and arrived on time. Shabby aircraft on the interior. General all round disappointment and will not travel on them again unless there is no other option.","","","Economy","","3.0","1.0","2.0","2.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Pavan Leonardo","Italy","2014-02-17","AKL-HNL-LAX on 13 Feb Business class: the AKL-HNL leg was on an A330 so the seats were very uncomfortable for a fairly long flight. The inflight entertainment was very basic. The staff seemed alright: even though they seemed to be very focused on 3 specific guests with whom they have been talking most of the time they were friendly and they did their job. The service is very casual anyway. HNL-LAX was on a newer plane: seats were bigger but not really reclining more of an easy chair than else. The inflight entertainment was via iPads as there were only communal screens. The chicken salad was really strange: the chicken was OK but it got served with some very gooey steamed rice and 2 (as in two) very hard strips of carrot. The lounge in HNL was a joke: the only refreshments offered were orange juice coffee and soft drinks from a dispenser eventually I was able to find some dry snacks by the reception counter (instead than at the 'bar'). The decor is very shabby. The only good thing was the wifi.","","","Business Class","","5.0","1.0","4.0","3.0","2.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","P Ohlsson","","2008-11-07","I have found the Germanwings Boomerang program a lie. It is not possible to book a bonus ticket. As soon as one tries to get into the bonus account the answer from the system comes with a long delay. The longer the more advanced one is in the actual booking. At the end one always gets a FEHLER on the page. I have tried plenty of times at different occasions from different computers running different OS and browsers. Always the same effect. The support phone number is also dead as expected even if they warn about .99Euro per minute.","","","","","1.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","C Cutter","Qatar","2011-11-21","Doha-Bahrain-Bangkok return. Was shocked what poor condition the aircraft was in. Outbound my partners seat wouldn't stay upright so kept reclining back the whole trip. The TV monitors weren't working in our whole section. On the BKK to Doha return again the plane was in poor condition and while the TV monitors kind of worked the speakers didn't so once again we were staring at the seat for 7 hours. I saved money flying them but next time I would rather spend more money and fly a better airline.","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","G Henderson","Australia","2014-02-03","Brisbane - Honolulu Boeing 767. Seat comfortable food ok. Departed on time and arrived on time. Honolulu - Sydney Airbus 330. Seat Rock hard (Standard Airbus) food oK dinner could have come about an hour earlier. It was served about 8 hours after lunch. Entertainment excellent. Departed 30 minutes late arrived 10 minutes late however did make for tight connection for Brisbane flight.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","P Gatineau","","2008-10-13","STR-LIS-STR. One of the longest Germanwings route from Stuttgart. To my surprise the seat pitch was good. I wonder whether Germanwings uses special aircraft (the old one) with less seats on these long routes. Outbound delayed by one hour. Return on time but had to wait 45 minutes for the bags. Polite crew and nice flight. Had reserved 9 months in advance so flight fare was acceptable but still far away from the discount prices advertised everywhere. Rating would have been better without delay (almost impossible with Germanwings).","","","","","3.0","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","D Anderson","United Kingdom","2011-11-10","LHR-BAH-KUL Lounge at LHR very nice good food and service. Not so good once I got onboard. In the back bit of Business which is more Premium Economy than business. First seat didn't work so I moved (only 4 in cabin) and the second seat stopped working. AVOD very poor quality and choice. On check-in I'd been warned that refurb work at BAH meant they were using a temporary lounge. They were using the quite basic Cathay lounge instead which was crowded and poor. For the leg to KUL I was bumped up to the front row decent seat and more attentive service. Handed out personal media players but still a limited choice. Food good on both legs but drinks service a bit slow and forgetful.","","","Business Class","","4.0","3.0","3.0","4.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Wong","Australia","2014-01-16","We flew over to Honolulu on 8th January 2014 and was most uncomfortable flight I have been on. The flight entertainment was atrocious and we were told the entertainment was no longer available which I call false advertisement as they still claim the tablets are available. We are dreading the flight back to Sydney and will not be travelling with Hawaiian Airlines again. The airfares were not cheap either. Big mistake on our part.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","2.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Mark Evans","","2008-08-28","STN-CGN-STN. Looking forward to renewing my acquaintance with this favourite budget carrier after a gap of 3-4 years my spirits sank on arrival at Stansted as a throng of passengers for both this and the similarly-timed Stuttgart flight were milling around the check-in desk. Only one person was dealing with the two flights. This was down to the Swissport agency. A manageress from the latter belatedly assessed the unsatisfactory situation and a second check-in agent duly arrived but it was a close-run thing for many passengers and we were 20 minutes late pushing back. Once on board the experience was good and I can again recommend the Happy Snack Plus offering which is good value and quality at EUR6.50. Return flight was fine albeit 40 minues late - excellent self-check-in arrangement at CGN.","","","","","4.0","","","","","","","","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Sam Holloway","","2008-08-18","STN-CGN-STN first time with Germanwings. Some confusion when booking as the website kept reverting into German and it wasn't later possible to verify my booking online (so I phoned and everything was quickly confirmed). Outward was no problem at all. Allocated seating stops the stupid free-for- all crush and instantly makes the whole thing better than Ryanair. Coming back we arrived quite early and were told that the plane had been substituted for a smaller aircraft hence they were looking for people to bump onto the Lufthansa LHR flight. That'd probably be better for some people but we specifically needed to get back to STN. Fortunately they got enough people to change and we got checked through OK. However no-one told most passengers that their seat reservations were no longer valid (it was a completely different seat layout!) and so there was some frustration on boarding. But overall the service was good and the flights were on-time. We'll give them another try.","","","","","4.0","","","","","","","","0"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","K Hanssen","Norway","2015-05-18","OSL-ZHR on Embraer 190 the name of the airline really says it all. It was the most uncomfortable seats ever! Helvetic flew on behalf of Swiss but the standard is so much poorer. My knees were in the seat in front of me the whole time and seat was hard and uncomfortable. Still suffering from a sore back after that flight.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","T Varghese","Germany","2011-09-18","Got bumped at Bahrain during a TRV-ABQ itinerary had to stay overnight which meant I missed the connection in NYC to ABQ. They put me up in Bahrain but no compensation at all was given for one whole day of delay. Also extremely rude and unprofessional personnel. They are probably made that way by dealing with lots of unsatisfied customers.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Fontana","Italy","2011-09-14","Milano Malpensa to Bahrain in Economy and Business on the return to Italy. Both cabins very clean crew extremely professional good seats in Economy - I could easily sleep. Old but comfortable seats in Business. Good quality of food in both cabins and entertainment with several movies (in Italian too) music and video games. I would fly again.","","","Business Class","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Falconer","New Zealand","2014-01-16","Went from New Zealand to Honolulu to JFK Return. Chose Hawaiian for the price. The staff seemed to be keen to help in the first 2 hours. Then it seemed that they were sleeping as it was hard to get service. My husband is blind and this was noted when booking but the staff were not very understanding compared to other airlines we have flown. Food marginal.","","","Economy","","5.0","3.0","2.0","3.0","1.0","","","3.0","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","J Nandris","","2008-06-18","The last-minute addition of £13 for use of a ""credit card"" [it was a debit card] and some other fee with no prior notice at the very last stage of the booking procedure verges on sharp practice by German Wings. The public are not fools. The sudden switch to German towards the end of booking must also be inconvenient for those who do not speak it. These reviews raise many points - do GermanWings take note or act?","","","","","3.0","","","","","","","","0"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","Michael Stocking","","2008-04-28","STN-CGN-STN. My second time on GermanWings. The first was marred by late departure caused by a public service strike in Germany - so not really their fault. However trip back this second time was diabolical. Flight cancelled. No explanation. Lousy ground staff at Cologne. Bussed to Dusseldorf with 60 other passengers for Air Berlin. Arrived too late - no GermanWings staff around; Air Berlin refused to take responsibility. Passengers getting very angry; police starting to take an interest. To get home I had to buy a single on KLM via Amsterdam at a cost of 330 euros. Serves me right for trying a cut price cut service airline again.","","","","","1.0","","","","","","","","0"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","R Thut","Switzerland","2014-07-22","BOD-ZRH on July 20. Flight left on time and arrived early. Crew were very friendly again announcements made only in German and English on a flight that is from France! Service was efficient even you had to pay for your drinks and food. I hope they will keep the flights to Bordeaux as well during the winter season.","","","Economy","","8.0","","","","","","","4.0","1"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","R Thut","Switzerland","2014-07-22","ZRH-BOD on July 7. First of all the flight left 40 mins late not the airlines fault. The flight arrived with only a 5 min delay. The issue I have is that on a flight to France the flight attendants made the security announcements only in English and the other announcements only in German and English! The inflight service was very slow as you have to pay for your drinks and meals. No coffee or tea as the fresh water pipes were broken on the aircraft. Annoying is that you can check-in your bags only 2 hours before departure.","","","Economy","","6.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Corradi","Italy","2011-09-10","After having bought a Milan-Bangkok return Economy class for myself and my partner once at the Malpensa airport I decided to buy a Business Class upgrade. Business Class was made of old fashion seats just a bit larger with a pathetic foot rest that did not even fully extend. We chose to fly Economy on the return due to upgrade problems. The plane from Bangkok to Bahrain seemed to be old with poor maintenance seats rows close and the seats have a poor reclining angle. Bahrain to Milan was even worse - it had only 2 toilets for the entire Economy Class they played percussion music during the entire night flight and every now and then the entire light system would go into a strobe effect that lasted several minutes.","","","Business Class","","","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Jace Borba","United States","2014-01-09","I fly monthly on Hawaiian and January is always a surprising month as they change services for the new year. This time HNL-PDX I flew coach exit row. No meal upgrade available like in 2013. Instead their complementary meal was a soggy bready carbohydrate laden terrible mess. It's as if Hawaiian said: let's do this on the cheap so we can say ""we're the only airline to offer complimentary meals from mainland to Hawaii"". I get PR but what I was served was like a slap in the customers face it was so horrible. I would pay the $15 for a more appetizing meal. The crew was as always excellent.","","","Economy","","8.0","4.0","5.0","1.0","4.0","","","2.0","1"
"germanwings","/airline-reviews/germanwings","Germanwings customer review","P Gatineau","","2008-04-28","STR-STN return. Another great flight with Germanwings. They do allocate seats now so you can ensure already during check-in to seat together without having to rush for boarding. Staff friendly as usual. Seats very cramped as usual ! Germanwings needs slim seats to improve the seat pitch. Long flights to Portugal or Turkey must be a nightmare ! Rating depending on the price paid. More than 300EUR return is not that cheap anymore.","","","","","3.0","","","","","","","","0"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","Anton Topurov","Switzerland","2013-12-03","GVA-TFS-GVA as a charter flight. 4 hours flight with A319. which was clean and nicely done. 20kg allowance for the luggage infant travels for free. On-board service perfect. Pretty good food on both of the flights morning service with croissant bread butter jam and yoghurt and on the way back - it was a warm meal. Good old days of good food on board of an aircraft. Drinks served frequently flight attendants nice smiling and helpful. Overall perfect service. And since I book the tickets with last minute offer it was very good value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","O Hammoudy","Egypt","2011-08-25","CAI-BAH-MCT checked-in 24 hrs before my flight. First leg onboard A330 spacious comfortable and clean. Upgraded to Business Class meant an enjoyable first leg with attentive crew. Flight to Muscat on a pretty new Embraer E190 tight seats are comfortable food is ok during takeoff the AC kept dropping water on me. Worth the price.","","","Economy","","7.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Raju Malla","United States","2011-08-22","Frankfurt to Bahrain Bahrain to Kathmandu return. Economy class inflight entertainment system was limited and old fashioned. Blurry monitor and old remote with limited options. Food quality was awful limited wines and soft drinks during 7 hr flight. Chicken meal and pasta when I asked for chicken they said pasta was only my option.","","","Economy","","2.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Lovell Streb","Taiwan","2014-01-03","Positive experience on short return hop between Honolulu and Kona. All flights on time. Baggage was not on plane on arrival in Kona but arrived on the next flight after a short wait. Staff was friendly and professional.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","R Parry","United Kingdom","2013-10-31","Travelled from Zurich to Birmingham although booked through Swiss Air on the flight which left at 7.20 am on Tuesday 29 October. The seat was comfortable with sufficient legroom My criticism was the appalling ""breakfast"" a cold croissant without butter etc. handed out in a folded serviette from a basket.","","","Economy","","3.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Anders Pedersen","Denmark","2011-08-17","CPH-BAH-BKK. The airline is new to Copenhagen; thus they have been selling promotional tickets. First leg was an A321 operated by Privatair but dressed in Gulf Air colours. Aircraft only 25% full. Service was excellent: 3 meal options (in fact reduced to two due to low loading of passengers). Free and constant flow of drinks if asked for one was mostly offered two. Wines of lower quality only tolerable. Very good service excellent IFE lots of movies. BAH-BKK: A330. Noisy plane 75% full but still nice caring service. Good food 3 options again. I rejected the red wine and the FA brought me a glass of a much better wine from the Business Class section. In the morning they let me sleep instead of giving me breakfast which I was pleased with.","","","Economy","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Susie Morgan","United Kingdom","2013-12-30","San Diego - HNL - Hilo. Good service very welcoming staff small portions of food but good breakfast consisted of fruit crackers and cheese and macadamia chocolate. Later we were served a cocktail and chips which was lovely. Most entertainment has to be paid for and I think so has the earphones but I had my own entertainment. My one bugbear the recline of the seats are ridiculous with the travellers in front nearly on your knee more so than on any other airline I've flown with. Luckily they were very strict at meal times for seats to be upright. All in all a pleasant experience.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","J Stefanides","Czech Republic","2012-02-07","ZRH-PRG the flight was operated for Swiss Int. The Helvetic´s Fokker 100 was very clean and the design was very corporate. Smiling cabin crew and tasteful pretzel just bolstered unparalleled the atmosphere of this regional flight. Can recommend to everybody.","","","Economy","","10.0","","","","","","","4.0","1"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","Paul Van Alsten","France","2012-02-06","CDG-ZRH in Economy - Swiss flight operated by Helvetic Airways Fokker 100. Very friendly and smiling stewardesses. Decent food service - croissant hot and soft drinks and the unmistakable Swiss chocolate! Clean and bright cabin comfortable leather seats with quite a generous legroom of 33in. On the downside nearly no announcement or information from the cockpit.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Pieter van Buul","Netherlands","2011-08-14","LHR-BAH-KTM. Nice trip with no delays. Food was ok from LHR-BAH with some western style dishes. To KTM food was more Asian which was nice with plenty of drinks rounds. When asked for more legroom I got an upgrade to Business class. BAH aircraft was A330 which looked nice and new. To KTM we flew an A340 which was tired and worn out.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Brett","Australia","2013-12-17","HA451 13/12/13 business class seat 1G. On time boarding and departure and thankfully business class before children this time. As usual I was treated as a VIP due to my platinum status. Once onboard the business class cabin staff were outstanding they introduced themselves by name and learnt the customers names. The smiling faces of the 3 business class flight attendants was great - nothing was a bother for them. The food as usual on Hawaiian were great fish and veal with a very nice sweet for dessert plus dessert wines and liquors drinks flowed the whole way to Honolulu. After a sleep in the comfy armchair recliners style seats a big healthy breakfast was served about an hour out of Honolulu. One and only complaint this is an ongoing issue all of the bags marked first class priority were last off this problem always happens at Honolulu and in Sydney. Otherwise as usual great service and a highly professional team that needs acknowledged.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"henan-airlines","/airline-reviews/henan-airlines","Henan Airlines customer review","Rainer Otto","Germany","2009-08-09","I've used within China 4 different airlines: Air China Spring Airlines Shenzen Airlines and Kunpeng Airlines. Clearly the best one was Kunpeng Airlines. Although the flight had a delay of 2 hours (bad weather at the airport from which the airplane came; information at the airport was good) boarding really fast after the airplane arrived. Nevertheless it was clean inside and the crew was very friendly. As it was a short flight (only 45 minutes) I expected less or no service onboard. Was surprised that they offer a drink and a small meal. The airplane itself seems to be a new one.","","","Economy","","8.0","","","","","","","4.0","1"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","Mike Hannah","United Kingdom","2011-08-03","Birmingham-Zurich return. Fokker 100 clean and tidy despite their age. Efficient and friendly crew inflight snack not very good.","","","Economy","","9.0","","","","","","","1.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Corrigan","United States","2011-07-26","KBL-BAH-CDG-BOS (code share w/AA) and BOS (code share w/AA) LHR-BAH-KBL. In short GF offers and delivers excellent value for money. On the flight from Kabul to BAH the Arabic lamb stew and tabuleh salad were nothing short of excellent and the full open bar service is generous as nearly unlimited rounds are offered. Transiting BAH is very easy and GF's arrangement with Aeroports de Paris is such that it is assigned gates at CDG that are immediately adjacent to its code-share partner AA so that transit experience is seamless as well. At LHR a change of terminal is required but ground personnel are very helpful. All in all a very good travel experience with Gulf Air.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Bruce Lucas","United States","2013-12-16","First class from JFK to Honolulu. No more room than a normal domestic first class. Seats were manual recline and barely moved. I've never seen that before. No welcome kit. Food is a joke. Two choices tofu or ribs. 11 hour flight from hell with an equally poor entertainment system.","","","First Class","","","1.0","3.0","1.0","1.0","","","1.0","0"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","J Taverner","United Kingdom","2011-05-30","BHX-ZRH-GVA. Bang on time but delay with security at Zurich meant we held up the short hop to GVA by Swiss intl. Very good all round FA's very friendly and efficient. Return to BHX straightforward and 5 minutes early.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Neil Vincent","United Kingdom","2011-07-24","LHR-BAH BAH-CMB. First leg on A330 not bad service. Crew worked hard and were very polite. Did not have food so cannot comment on taste. Lady sitting next to me had about 3 pieces of baggage with her. And she held onto it during the course of the flight. Entertainment not the latest. 2nd leg on A320 again very hardworking crew. I found crew were pleasant and ready to help. Food was poor and bland on this sector. Plenty of juice rounds which was nice but entertainment was old. All flights on time.","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Storey","United States","2013-12-12","HNL to AKL. Very clean A330 with neat mood lighting throughout whole cabin. Nice food but no choice. Free drinks and snacks provided at the back during the flight. Crew we're very friendly. Movies not the latest but plenty to watch. Would fly again.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Rebecca Wright","United States","2013-12-12","My flight from JFK to LAX was 20 min late including the time it took to retrieve my luggage at baggage claim. The flight I had just arrived on was located right next to the gate I was to leave from to catch my Hawaii flight. When I got to the Hawaiian ticket counter to check my bag in for the flight I still had 40 minutes remaining before my flight would leave for Hawaii. To my surprise no one was there at the check in counter. I explained that I had a flight to Hawaii that leaves in 40 minutes and I asked to speak with a manager or supervisor to assist me. The only response they gave me was to go to the information booth which was downstairs and turned their backs on me and said “There is nothing they could do!”I went downstairs dragging my heavy luggage to ask for help at the information desk was told to call Hawaiian Airlines. I went back upstairs and there was a representative there. I explained my situation stating there was no one to check me in. I was told: There is nothing that he could do and the next flight is tomorrow! I was stranded and had nowhere to turn to at the time. I was offered no assistance at LAX airport. I ended up paying for the ticket having to change my return ticket because of their policies. Then they informed me about a reduction fee policy after I already paid an extra $200! Hawaiian Airlines computer system appears inefficient outdated and extremely slow. I will never fly Hawaiian Airlines again!","","","Economy","","1.0","2.0","3.0","3.0","2.0","","","1.0","0"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","F Dellera","Italy","2011-01-07","ZRH-MXP in economy class. Service spotless cabin crew very polite and professional and the nice touch of the German speaking pilot giving information in the final destination's language and giving farewell to the passengers after the flight standing next to the door with a box of chocolate.","","","Economy","","10.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Al Mohannadi","Qatar","2011-06-23","DOH-BAH-MXP return in May excellent cabin crew quality of food was also good (quantity is not) portable entertainment system which worked fine but without to many options both legs departures and arrivals were on time. Falcon Gold Lounge in Bahrain was a little bed cramped but fine for 2 hours connection flight.","","","Business Class","","6.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Y Choo","Malaysia","2011-06-16","Paris-Kuala Lumpur Economy class. One-way fare was the cheapest among airlines for last minute booking as cheap as AirAsiaX. Flight on time check in at CDG quick. Transit at the Bahrain hassle free. Seat quite comfortable passengers were provided with eye mask and socks. Inflight entertainment was OK around 20 video channels on 6.5"" LCD screen. Inflight meals was average. Cabin crew quite attentive and friendly.","","","Economy","","7.0","","","","","","","4.0","1"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","Mandy Pease","France","2009-05-21","Helvetic are now part of Swiss which I had the pleasure of using this past week. The cabin is spotless seats on the Fokker 100 jets are comfortable and stewardesses charming and very efficient. Both flights on time efficient low-key boarding and warm croissants (breakfast) and fresh sandwiches - not the standard Swiss cheese ones this time!","","","Economy","","10.0","","","","","","","4.0","1"
"helvetic","/airline-reviews/helvetic","Helvetic Airways customer review","V Russo","","2005-08-30","Return flight from Zurich to Vienna on a Helvetic F100 a newly founded airline operating out of Zurich. Each seat costs € 99 regardless of the time of booking. I was pleasantly surprised by both flights. Excellent aircraft with above average legroom (since Helvetic's F100 only seat 100 pax which is below maximum configuration) comfortable leather seats and stylish cabin decor. Flight attendants were very friendly attentive and professional. They offer a good range of snacks and drinks.","","","","","","","","","","","","","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Imran Hassani","United Kingdom","2011-06-08","DXB-BAH-LHR. Onboard service adequate between BAH-LHR. IFE A330 outdated and frequently freezing. Been flying regularly with Gulf Air since early nineties. The service has certainly dipped in standards since then. They have a lot of room for improvement if they are to compete with the other carriers of the Gulf. Certainly rank as a 3 star carrier. LHR-BAH-DXB once again service pretty much average no IFE working on whole A330 flight to BAH. Staff were helpful and polite aircraft looking very tired and dilapidated.","","","Economy","","5.0","","","","","","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","E Thomas","Australia","2013-12-04","Sydney to Honolulu return A330 brand new planes. Clean tidy interior with mood lighting. Lovely helpful friendly staff. Very reassuring when we hit what they said was severe turbulence on the way to Hawaii. Kept us well informed of what was happening. Food pretty good for airline food and drinks aplenty. Always smiling. Flights all on time. Would definitely be my choice of airline flying to Hawaii or Americas again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Nigel Garth","Canada","2011-06-04","London to Colombo via Bahrain. The staff were friendly food nothing special beverage selection was good. There was a problem with my seat on the first journey from London to Bahrain and I could not recline which was an annoyance. The entertainment system was not very good - a very old system. On the second journey however I got a free upgrade to Business class the service was very good. They really to cater to every need that you have in business class. The aircraft on first journey was an A330 and a nice aircraft Bahrain to Colombo an A320 very small.","","","Economy","","6.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Shine","Australia","2013-11-25","Flight from Sydney to Hawaii was fantastic the service could not have been better. Staff were very friendly and helpful the children had plenty of entertainment and the adults had plenty to watch all free. The leg from Hawaii to LAX was not what we had experienced in the first leg of the trip. The plane was freezing so I asked for a blanket and it was going to cost me $10us dollars. You also had to pay for the entertainment we had just flown from Australia and they wanted more money. We were not happy same again on the LAX to Hawaii - freezing but the leg from Hawaii to Australia very comfortable.","","","Economy","","5.0","4.0","5.0","4.0","3.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","P Quaife","United Kingdom","2011-05-11","Was supposed to be flying with Gulf Air from Isfahan to London via Bahrain. Gulf cancelled the flight and refused to make alternative arrangements. I won't be flying with them again.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Georgios Vrontos","Greece","2011-05-05","ATH-BAH-KUL E190 was new and pleasant with great IFE. A330 was ok with no complaints. Service was good and the food tasty. In the A330 flight the service was adequate even though there was a long time that the staff was disappeared (after lunch till breakfast). I noticed that people were going to the back galley and returning with sandwiches and refreshment. We had a 10 hour stopover in BAH and provided hotel food visa support.","","","Economy","","9.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","C Chan","Hong Kong","2015-05-27","I took the flight from Hong Kong to Chiang Mai which was supposed to depart at 17.05. However no boarding announcement was made at all and by 17.30 the land crew told us that the flight might depart late and asked us to return by 18.15. Passengers left the queue and returned as told and at approximately 7pm they told us to wait until 19.30. Eventually at 20.30 they told us to wait for another announcement which would tell us whether we could fly or not. There was no offer of water or biscuits or any sort of remedial gestures at all. Finally at 9pm we were told that the flight was ready and we were sent to the plane. We had to wait for another 90 minutes onboard before we could take off. Plane left Hong Kong International Airport at 11pm. Unfortunately that was not the end of the story. The flight attendants sold food and drinks on the plane. As we were all very tired and hungry passengers almost all of us had to buy food from them. My friend and I sat in the middle of the plane and when the trolley passed by us and we just humbly wanted to buy 2 cup noodles the flight attendants said they were out of stock! One point to note is that both the land crew and the cabin crew were very helpful.","","","Economy","","1.0","3.0","4.0","1.0","1.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","P Peter","United States","2013-11-15","Honolulu to SF First Class. Excellent service very good food. Only complaint is that the first class seats on the A330 are just not that comfortable especially when not reclined. 767 is more comfortable and the rest room is larger! All in all a nice experience.","","","First Class","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Mark Taylor","United Kingdom","2011-04-26","CMB-BAH. Arrived in CMB from Heathrow and stayed 7 days on a family holiday planned to fly to BAH on the early flight to be told that my family and myself had our tickets cancelled by Gulf Air - panic began to arrive as on further investigation Gulf had no record of myself and 3 extra passengers travelling. Felt totally abandoned following a visit to Colombo office for the second time - 3 hrs journey each way and a 2 hour wait in the offices. Having to prove that we are Gulf passengers by showing baggage tags and e-tickets - being the annual family holiday left us all drained and very upset.","","","Economy","","","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","L Chan","Hong Kong","2015-05-18","The HK Express website is easy to use. My flight was from Hong Kong (HKG) to Osaka (KIX). The check-in process with my baggage was pretty straightforward and without problem. The flight was overall quite clean and it departed on time. There is no food/beverage/water everything needs to be bought if you want to eat/drink. But that's okay if it's a short flight. The returning flight was just as simple and easy. There was staff at KIX to help with the check-in and baggage. Flight was also on time overall a smooth and problem free process. The baggage came out pretty quickly on both my flights not too long of a wait. I would definitely recommend this airline for flights around Asia.","","","Economy","","9.0","4.0","4.0","1.0","1.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D Burt","Australia","2013-11-14","A couple of weeks back we had to cut short our trip due to a family members health deteriorating rapidly we were in Kauai and needed to get back to Sydney pronto. Hawaiian were accommodating on getting us on a flight but charged us both for entirely 2 new one way air fares ( AUD2200) - talk about slugging you whilst you are down - absolutely no compassion at all. Other family member were in the UK and Emirates/Qantas did all they could to get them home in time which they did and did all of this free of charge - we've flown with Hawaiian in the past but this has left a very very poor taste in our collective mouths. IF we can at all help it will not be flying Hawaiian again.","","","Economy","","2.0","3.0","3.0","4.0","2.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Lyn Moore","Australia","2013-11-14","We flew for the first time with Hawaiian airlines from Brisbane on 767 to Hawaii then onto Vegas. We upgraded to business class on flight from Brisbane to Hawaii the night before on online check in for discounted price - worth it. Lounge at Brisbane airport is AirNZ and was great. Staff on ground very helpful food great we paid extra for bulkhead seat from Vegas to Hawaii - again worth it plenty of leg room. I found every aspect of the flights great.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Norman Mitchell","United Kingdom","2011-04-09","BAH-JED This service is operated by A330-200 in short / medium haul configuration of Business and Economy with old-style arm-chair type seating in Business. The aircraft interior and seating had a tired look and feel about it - the panelling of the seats would appear to have been recently repainted by hand – and badly. IFE is AVOD but with limited choice of viewing. GF makes a big thing of having a chef onboard but in reality the food is standard medium haul Business fare that is reasonably presented but questionable quality. I had lamb steak which was inedible – a sharp knife was not able to cut through the steak. The cabin crew was multi-national as is normal in the Middle East – efficient and professional if not full of the joys of life. This was a 09h40 departure out of BAH supposedly but initially delayed to 10h45 due to the usual ”late arrival of the inbound aircraft”. At 10h45 when on-board we were advised that we would be further delayed until 11h15 whilst we awaited some connecting passengers who had been delayed due to their ”late arrival of the inbound aircraft”. Then we were told that a passenger had fallen ill and that we had to await the arrival of a doctor who eventually pitched up and treated the passenger on-board. That whole process took almost another hour – he was very lucky as most other airlines would have booted the passenger off. We eventually got away at 12h15 2h 35m late. GF used to be the dominant airline in the Gulf but is now up against some stiff local competition and trailing by a good margin.","","","Business Class","","4.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2011-03-15","DAM-BAH-KUL. Departure from Damascus on E170 - first time for me on Embraer aircraft and was surprised at the leg room and comfort for Y class. They upgraded me to J Class on the short flight. Arrived Bahrain and given a complimentary stay at the Golden Tulip. Just after midnight transferred back to the airport for 2am flight to Kuala Lumpur. The flight ended up to be 95% full and it was extremely painful to sit on the hard Y seats of their A330-200. Service and meal great. I just wonder why the 2nd meal service for all flight ex-Bahrain is much more appetizing as compared to those flight bound for Bahrain?","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","M Galjor","Hong Kong","2015-02-20","I've done the HKG-HND round-trip on HK Express four times in the last 3 months. I always take UO622 dep HKG 7.10 to go to Japan and UO623 dep HND 1.10am coming back. I used to fly CX to HND but prices have really gone up over the past year. Overall I'd give 3 out of 5 stars for my experience. Prices are of course much cheaper than CX and I appreciate that. 2) Flight attendants are professional courteous and the service is good (not that there are many opportunities to get ""served"" since HKE doesn't offer complementary beverage/food service nor does it offer inflight entertainment). 3) The HKG-HND-HKG flights I've taken have always been on time. 4) Flight times are much more convenient than the CX flights. However 1) Seats are uncomfortable - it's an LCC after all! This doesn't really bother me for the inbound flight which is 3.5 hours but I do end up feeling exhausted after the outbound which is a 4.5 hour redeye. I find the ""sweet seats"" located in the exit aisles a really bad deal - you get the (slightly) extra leg room but your seat has zero recline. 2) Baggage fees: I've noticed that more recently they've started to enforce their baggage rules much more strictly. Hand baggage may not be more than 7.7kg. If you don't sign up for checked in baggage in advance (online when you buy your ticket) you will be charged an arm and a leg at the airport. This happened to me during my last trip and wouldn't have bothered me (rules are rules after all and these fees are part of the LCC business model) had it not taken 1 hour to receive my bags at Hong Kong airport. 3) Long wait for baggage - This last point is apparently an every day occurrence with HKE at least at Hong Kong airport. They are working with a small staff and small planes so your bags will routinely take an hour or so to arrive at Hong Kong airport baggage claim. This is needless to say frustrating though not the biggest deal in the case of UO623 since you have to kill an hour or so after the flight lands anyway (the first Airport Express to Hong Kong station doesn't leave until 5.54am and UO623 lands at around 4.40am). 4) No mileage programme. All in all I will still use Hong Kong Express but due to some of the negative points I listed above only if the price differential between CX and UO is significant enough to be worth it.","","","Economy","","7.0","2.0","5.0","0.0","0.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Freitas","United States","2013-11-14","Most uncomfortable seats on any flight I've ever experienced. Very cold on the flight no blankets or pillows offered on this OAK-OGG flight. Meal is a joke! Brunch consisted of 2 small slices of cantaloupe 2 small slices of mushy watermelon 2 very hard slices of unripe honeydew melon 4 grapes 4 crackers one piece of cheese and one chocolate covered macadamia nut candy. When leaving home at 6:00 a.m. with two hour advance check-in before a 5:33 flight don't assume Hawaiian is offering a meal as their advertising reports; eat first take food on the plane. Take a jacket to wear on the flight. Very tight leg room uncomfortable uncushioned hard seats. They are the only airline that I know of that charges for ear phones. Could have brought my own if I knew they are not included. Poor quality entertainment choices. If you want to starve freeze and suffer through a long flight fly HA otherwise choose a different carrier.","","","Economy","","3.0","1.0","3.0","1.0","2.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Alotaibi","United Arab Emirates","2011-03-07","DXB-BAH-LHR return I bought this flight due to the fairly low price. The flight was awful on the way out really dated aircraft horrible food and I forgot about the old IFE system - felt like I was back in the 1990's! The return flight was okay not so different although this time we had a choice of meals and it was a bit more welcoming also frequent offers of drinks after meal. The cabin crew were good no complaints about them but what a shame for Gulf Air.","","","Economy","","2.0","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Alexander Capousis","South Korea","2015-02-06","3 flights in the last month (ICN-HKG HKG-CNX HKG-PUS). All arrived either on-time or early. Contract check-in staff at all airports but check in was quick and efficient. Staff were friendly and helpful. You'll likely be on a shuttle bus at some point if you're flying them at HKG. Would love it if they added a check-in lane for those without checked baggage. Expensive food and drink options on board so eat before you go. Pilots were informative and professional. Highly recommended for those on a budget!","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","S Gupta","Kuwait","2011-03-04","Kuwait to New Delhi via Bahrain small plane A320 used a bit claustrophobic. Only two crew members completely inadequate. Food was just passable and can be improved. The meal service took more than one hour - some passengers had meal some had to wait to for more than 1 hour. Alcohol was not served for reasons unknown. No inflight entertainment.","","","Economy","","5.0","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","David Silverking","Australia","2014-08-14","We recently flew HKG to Penang direct. The flight was on time leaving and was faultless on the 4 hr flight. The seats are fixed up right with no recline option on any seats. We bought the extra legroom option & were glad we did. Considering the tickets were half the same Dragon air flight and landed only 10 minutes apart this is a no brainer. ""I'll be back"".","","","Economy","","9.0","3.0","4.0","3.0","1.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","John Pope","Australia","2013-11-07","BNE-HNL return Business although not fully flat the recliner seats are very comfy food and beverages excellent as well as the staff. Inflight entertainment on the 767er not so good but the service made up for it. As previously mentioned the lounge in HNL really needs upgrading we walked in used the restroom and walked out.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Carla de Roode","Netherlands","2011-02-26","Gulf Air was rather an unpleasant experience. When we arrived at the gate on Heathrow in transit from Amsterdam to Kathmandu Nepal we were checked in but our luggage was not. This we found out in Kathmandu. Four pieces of luggage - not transported. Because of this bad service we almost missed our expedition to Tibet two days later. Of course we are not happy. We wrote complaint to Gulf Air but we don't get any answer on that. It seems that Gulf Air is not interested. Kathmandu to Bahrein was not pleasant customers were about 98 percent Nepalese and crew was not polite or helpful. The food was terrible also on the flight from Bahrein to London - curry beans with bean salad is not a good meal early morning. Gulf Air - never again!","","","Economy","","2.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","B Weightman","United Kingdom","2011-02-26","I recently travelled with Gulf Air to/from Sri Lanka. I had read some pretty poor reviews prior to flying and some of them turned out to be true. On two of the flights toilets were blocked or locked. Beware of row 28 on the A320-100/200 these seats do not recline. Although we were at the front of the check-in queue we were allocated these seats.","","","Economy","","5.0","","","","","","","4.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Zoe Riley","Japan","2014-04-27","KIX-HKK 1.50am flight was going to be ""slightly delayed"" due to poor visibility and that the new schedule for the flight will be at 5.30pm! All passengers were given a 1000 yen complimentary food coupons and were asked to leave the boarding gate retrieve their luggage and have their passports stamped ""not departed"" at the Immigration counters. There were no HK Express staff in the airport to assist passengers the staff were from a different airline company so they did not know what to do with all the queries from passengers. The only way for you to contact the airline company is to call their HQ office in HK. The departure time was again changed to 6pm and then to 7.30pm and then to 10pm. Unbelievable! We did not want to wait any longer than that because we already lost one whole day just waiting in the airport. HK Express had another 2.30pm flight to HK scheduled on that day and we practically begged them to let us be on that flight. At first they said it was not possible but then when all the passengers from the 2.30pm flight had checked-in they allowed us to get on the flight.","","","Economy","","","2.0","1.0","3.0","1.0","","","2.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Philip Tracy","United States","2015-07-04","Outside of aircraft dirty but inside new and clean. Cabin crew young and enthusiastic. Full meal despite short (2 hr) flight. IFE acceptable. ","A332","Couple Leisure","Economy","Shanghai to Hong Kong","8.0","3.0","4.0","4.0","4.0","4.0","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Russell Conyers","Bermuda","2013-10-20","I flew HA436 first class from SYD to HNL on 12th October on a brand new A330 and had a very good experience - attentive crew - great food preparation and meal and beverage service and good in-flight entertainment. The only drawback was the lack of a lie flat bed for a 9 hour flight-the seat was comfortable but if HA pulled out those cradle type seats in First and removed the economy seats in the second smaller cabin and installed lie flat beds in both cabins they would have a great product and sweep away their competition.","","","First Class","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2011-02-25","KUL-BAH-DAM with overnight in Bahrain. Flight to Bahrain on A332 which was 70% full so I ended up with 4 seats all to myself. After arrival at 2pm collected my rental car and proceeded to the Golden Tulip for the night. After check in we were advised against going out due to the tense situation. So decided to stay in and watched TV. Next morning drove to the airport and everything was okay. Cabin crew excellent. Meals outstanding though portions were small.","","","Economy","","9.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","D Moyeung","United States","2014-04-19","HK Express PEN-HKG Flight was late arriving due to weather in Hong Kong so was delayed 1hr. Pilot made up time and was only 15 mins late. Food for purchase on board tasty but dried out due to the fact catering is from HK. Checked baggage charge 100 Malaysian Ringgit cash only. O/W fare was only $100 USD. Exit row seats available for purchase after take off.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Francis Wong","Hong Kong","2015-06-30","I have experienced wonderful hospitality, food and beverage that is above average and quite delicious. The lounge is spacious and with good food, some even made to order. I got the excellent 1-2-1 new style flat bed pod seat, very private and great to relax in for a 5 hours flight. AVOD has limited choice, but for a regional airlines that's ok. Upon return, check in queue is short and efficient, using a shared lounge on 4th floor at DPS airport. The return flight experience was as good as the last. All in all, I am very impressed by this flight and feels confidence to use them again for going to Bali, which is at a fraction of the price to two of the big airlines who fly this route direct.","A330-200","Solo Leisure","Business Class","HKG to DPS","8.0","4.0","4.0","4.0","3.0","4.0","","5.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Yong Mak","Hong Kong","2014-12-13","HKG-BKK-HKG. Outbound Flight HX765 delayed by almost 2 hrs Inbound Flight HX762 delayed by around 30 mins. Flight delay seems to be a norm at this airline. Only pork bun and basic drinks were served inflight. Aircraft's were slightly old. Limited choices of Inflight Entertainment. However the flight attendants are young energetic and eager to serve.","","","Economy","","6.0","3.0","4.0","2.0","3.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Kero","Australia","2013-10-16","Hilo to Sydney via Honolulu. Web check in went well purchased preferred seats for Honolulu to Sydney cost $75 seat 14B. Hilo to Honolulu HA 121 8.50am departure seat 1B first class. Lounge at Hilo very basic free wifi coffee and soft drink. Pre boarding done correctly on time departure quick 50 minute flight just enough time for a coffee and a biscuit. Honolulu to Sydney HA 451 seat 14B the reserved seating bulk head seat cost $75 extra. Boarding called in correct order except kids get priority again. My bulk head seat was as spacious as an economy seat can be. I would have preferred the seats in row 11 but they were blocked for the entire 24 hour period during check in. Not long after take off a very friendly stewardess offered drinks and 2 hours into flights refills and dinner served would give this food a 4 out of 5 for economy. There was a lot of young families traveling with babies all were reasonably behaved for a 10 hour flight. There of course was one family who thought it was ok for their children to play a portable DVD player without head phones so all the cabin could hear it.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Kero","Australia","2013-10-07","5th October SYD-HNL-ITO. This is my 10th year as a dedicated Hawaiian air traveller for long distance trip SYD to HNL and Hilo also to LA and Vegas also started to use their HNL to JFK this year and looking forward to their expansion with new aircraft purchase planned. Today's trip started on 4th October at 2000 when I attempted to use the web check in 24 hours prior with no success. I am lucky I am a gold Pualani member so I called their dedicated line after about 25 minutes they were able to upgrade my SYD-HNL flight and my HNL-Hilo which is good as business on Hawaiian is normally very good. 5th October check in was a breeze with the dedicated business and Pualani member line and with express pass through immigration I was In the Air New Zealand lounge in no time. This Air NZ lounge has improved over the past few years it was getting tired and food mediocre. But gladly today much better I really like the self help bar. My flight is scheduled for 2000 departure I noticed in bound flight arrived on time. Boarding started on time and again children first before business - this always annoys me. Once onboard was offered welcome champagne or juice the seats are wide leather seats but don't lie flat but are still very comfortable and they have power for your iPad or iPhone. Take off on time and as soon as we levelled off drinks started to flow I had a few chivas regals and before dinner there also was a cheese plate. 3 options for dinner I had the veal and catch of the day and it was fantastic. Breakfast was strawberry yoghurt fresh fruit plate country style potatoes and crab and scallion omelette also fantastic. The cabin crew were very attentive and professional I managed to get a good couple of hours sleep and rested for my next flight HNL to Hilo. Got through customs fairly fast but maybe they could looking into express path for business passengers like in Sydney. At the transfer desk no Hawaiian staff there to send my bags to Hilo so had to take them to the inter island terminal myself. Once there was easy to drop off bags and head to the priority security line. Honolulu to Hilo again seat 1B a quick 50 minute flight no problems arrived on time and bags were quickly available. Over all a 5 star trip very pleased and look forward to many more Hawaiian trips.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Fritz Menzer","Switzerland","2011-02-14","FRA-BAH-IFN. FRA-BAH on new A330 BAH-IFN on Embraer 170. Both flights pleasant despite being almost 100% full. I found crew hard-working and friendly (on FRA flights they offered beverages at least 4 times and trays and cups collected regularly). The food on the first flight was excellent and seats were comfortable. Only negative points : the plane was very cold when we boarded it and that didn't improve much during the flight (fortunately they handed out blankets generously) and the IFE system for my seat was not working properly. BAH is a small and convenient airport.","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","T Alvin","Hong Kong","2013-09-04","UO 182 Hong Kong to Taichung. Seats were surprisingly decent but there was no entertainment. The cabin crew were nice but inefficient. The food was just a bun. Incomparable to my normal choices like Dragonair. I would rather try Mandarin Airlines with its Embraers.","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","4.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Tintamusik Yanarong","Thailand","2014-12-13","We flew from Bangkok to Hong Kong Hong Kong to Shanghai Shanghai to Hong Kong and Hong Kong to Bangkok. We liked the staff seat and the airplanes. The airplanes were new. We had delays on all flights. The foods were OK. The fares were low. We will fly HK Airlines again.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","E Mallari","United States","2013-10-03","San Francisco-Honolulu-San Francisco in September 2013. Outbound Flight HA11 boarded on time boarding was organized flight left and arrived on time. Newish Airbus A330-200's economy cabin was stylish and comfortable. Basic IFE offered little entertainment you have to pay extra for movies and TV programs. Not a problem for me and my wife as we brought our own respective iPads. The outbound basic ""free"" meal consisted of a fruit tray a cookie a Hawaiian chocolate candy in a wrapper water and juice or soda. Upgraded meal was $14 for a hamburger or a Chicken salad with a few extras on the meal tray but we felt those were not good values for their prices therefore we bought two sandwiches in the airport before our flight. Flight attendants were pleasant and they offered free Mai Tais and Hawaiian chips about one hour before landing in HNL. Total of three drink runs during the 5 1/2-hour flight. Return flight HA12 also with organized boarding left and arrived on time. Nothing new to say about the Airbus A330-200's IFE except this particular airplane's moving map display has an added information on the airplane's flight level in meters and feet. Surprised we were given ""free"" in-flight meal of Chicken- stuffed hot sandwich with a small salad and Hawaiian chocolate candy a free cup of wine was an option! This was very much appreciated. Again three drink runs during this 4 1/2-hour flight. Flight attendants were pleasant and efficient. With HA's convenient departure and arrival times and newer Airbus A330-200 aircraft's used on the SFO- HNL-SFO routes we will fly with them again next time we visit the Hawaiian Islands.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","S Rajakaruna","Oman","2011-02-01","Muscat to Colombo via Bahrain economy class. Muscat to Bahrain flight was ok. Bahrain to Colombo flight was very poor quality in cabin staff service. They served the dinner after dinner the cabin crew were very reluctant to collect empty trays. I saw most of the passengers sitting uncomfortably they were unable to move or go to even for toilets.","","","Economy","","5.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Eggleton","United Kingdom","2011-02-01","BKK-BAH-LHR. I bought this flight from Bangkok International airport the day before departure I needed to get home fairly quickly so settled for this airline which was a bit of a mistake. The flight was a little late leaving but its rare to depart exactly on time. The plane was old and dirty and seats not very comfortable. I am a very tall guy so I must have extra leg room which they were more than happy to arrange - but there were plenty of spare seats so if your on the ball you can grab a whole row and lay across I was not so lucky the seats were quite narrow too. The food was terrible I couldn't eat half of it as its catered for middle-eastern people. Their prices are good and it shows - if you don't care about food and cleanliness then its fine but I wouldn't fly with them again if I had the choice. The staff were friendly but you rarely see them only to give you food and you don't get any free drinks only with a meal. Bahrain airport is nice and clean with shops and restaurants if you want to eat there (McDonalds etc). Overall a budget international airline.","","","Economy","","5.0","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Esther Ng","Singapore","2012-08-20","Flight to Hong Kong (Flight 1.50pm) from Haikou was cancelled without prior notice. I only knew it when I was at the airport. Staff told my family that we have to travel to Sanya Int'l Airport to catch the flight. It was another 1.5 hours to Sanya by express train. When we arrived at Sanya Int'l Airport we were informed that the flight was delayed again to 6.25pm. Later airport staff told us that the next flight will be at 10.25pm. Airport staff arranged for us to have dinner and rest at a nearby hotel. However when we returned to the airport at 8.30pm we were informed that the flight was again delayed to 11.35pm and finally 00.35am the next morning. When we finally boarded the flight landed at 2.15am the next morning. We waited for nearly 3.5 hours to get our baggage. Airline staff told us there were not enough manpower to unload the baggage from the plane!","","","Economy","","1.0","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","K Leung","Hong Kong","2012-05-30","HKG-OKA-HKG was a Hong Kong Express flight served by HKA A330 aircraft and crew. Flight delayed more than 2 hours to OKA and delayed 1 hour on return trip. Hot meal to OKA and only snack on the return trip overall just average. Was really surprised that there was only water on OKA-HKG flight not even soft drinks! Crew members were not too welcoming but service quality was overall OK. Fares was comparable with KA would prefer taking KA.","","","Economy","","2.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Steven Cao","China","2014-12-10","Shanghai Pudong-Hong Kong then Hong Kong-Shanghai Hongqiao both on A330-200 and delayed more than 1 hour. Seat comfortable and AVOD with a few movies. Cabin crew young and lack of experience no newspaper provided like KA/CX food awful and very tiny size the only reason I fly with HX is their low airfare between Shanghai and Hong Kong.","","","Economy","","5.0","4.0","3.0","1.0","3.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","N Lamont","Australia","2013-10-02","Flew Business Class Sydney to Honolulu. Complete rip off. Seats do not convert to beds the plane was old and outdated the food was terrible and they don't even have a wine list. For a snack we were not offered but had to ask and it was a bag of chips or a cookie in Business Class. Uniforms are as ugly as the plane and the service was shocking. I will never fly on Hawaiian again.","","","Business Class","","","1.0","1.0","1.0","2.0","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Al-Thani","Qatar","2011-01-17","DOH-BAH-CDG return in business class. We got the flat bed seats because we paid the J class fare IFE was old and terrible the food was not good on outbound but much better on the return flight. Seat was okay at best though the width was nice.","","","Business Class","","5.0","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Mike Lo","Hong Kong","2012-04-13","HKG-SHA - delayed 30 minutes. Silver Class in economy seats get to board with Business Class line but on the return flight PVG-HKG - this was not allowed. SHA-PEK flight on HU plane a crew member acknowledged the Silver Class member sitting in economy and offered a Bottle of water plus a greeting of 'thank you'. Food on HKG-SHA or PVG is quite good with dessert and salad. Crew worked hard for the limited serving time. I was missed serving of both drinks and food I had to tap on her shoulder to call her back. For HKG-SGP route they cancelled the SGP-HKG return flight without notification - more improvement needed here.","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","W Haruthai","Thailand","2014-10-20","My route was BKK-HKG-Okinawa-HKG-BKK. All flights offered a bun and juice for meal even lunch time! Due to typhoon no.19 the flight from Okinawa to Hong Kong was rescheduled without prior notice. The first rescheduling from 11.55 to 15.30 is acceptable but then it kept being rescheduled to 19.30 then 2.30 the next morning. Luckily I decided to change my flight to the next day so I didn't need to spend a night at airports. All flights were delayed at least half an hour. My first and last time on Hong Kong Airlines.","","","Economy","","","3.0","2.0","1.0","4.0","","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Sebastian","Australia","2013-09-30","SYD-HNL. My mother and I had high hopes. We were quite disappointed starting from the moment we entered the plane. Cabin Crew appeared disinterested and not polite. The food was by far the most terrible we have ever had on any flight. It was quite safe to say that Hawaiian Airlines food service onboard HA452 and HA451 was disgusting. On both legs no vegetarian option was given and we were given hard cold chicken with undercooked vegetables. It was a terrible way to start a flight and it certainly did not get any better as the long night flight became unusually extremely cold to the point that others were questioning it too! The cabin temperature served countless chills that made it hard to sleep.","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Malik Qadeer","Pakistan","2011-01-15","Islamabad to Cairo Via Bahrain. Flight from Islamabad to Bahrain was full food was insipid. Crew seen only during food serving. Bahrain to Cairo flight was little better service wise and food wise. Same thing on the way back on Dec 31st. this is a below average airline.","","","Economy","","4.0","","","","","","","4.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Jarulalit","Bahrain","2011-01-03","Does anyone know what's going on with Gulf Air pricing as of late? I complained a few months back that they were raising their prices for Bahrain-Bangkok in Falcon Gold (Business/First) and the response being the smart business people they are in Gulf Air was to raise them up even more! Previously was around 6-700 Dinars return Bahrain-Bangkok. Now it is running 650 Dinars one way! More than 1400 Dinars return. I checked Bahrain to London and it is running 750 Dinars - one way. I thought it might be due to upgrading costs for the Falcon Gold cabin but they are pricing themselves out of the game and still using the same tired A340s maybe spruced up a bit but I don't know as I'm now avoiding Gulf and their price gouging like the plague. Qatar Airways Business class is still reasonable around 6-700 Dinars return if you don't mind the short turn around in Doha between Bahrain and Bangkok. My mate did it last week and said it was good. Anyone have any idea what Gulf Air's twisted business plan is?","","","Business Class","","","","","","","","","1.0","0"
"hop","/airline-reviews/hop","HOP! customer review","Joel Costi","France","2015-07-07","HOP! is the regional carrier of Air France. I flew from Brive Vallee de la Dordogne to Paris on AF 5523 at 5.50 pm. When it was almost time to board I was surprise that no one went through security. Looked at the monitor, nothing special. Look at the AF app and I saw that the plane which was suppose to leave in fact went back to Paris due to a technical problem. No announcement and when I met the ground staff they told me they could not say anything, that's why we had no announcement. Half an hour later, the flight was cancelled and it was the last flight of the day. Hop chartered a bus to drive us to Toulouse 130 miles south, a bus with no air conditioning and we had a heatwave in France. Of course not a bottle of water, not a voucher to get a sandwich. Hop in Brive was suppose to book the flight between Toulouse and Paris and of course, they did not. We had the chance to board the last flight to Paris at 9.10 pm. To be short a nightmare with a terrible ground flight, no apologies. We were nothing for the staff in Brive.","ATR 52","Solo Leisure","Economy","Brive to Paris Orly","1.0","1.0","3.0","1.0","","1.0","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Mark Hurter","Switzerland","2012-03-27","HKG-Guilin-HKG. Both flights on B737-800. Online check-in did not work but smooth at airport although seat on boarding pass was different to the one chosen at the machine. Baggage drop quick and easy. Flight out on time. Friendly welcome. Water Coffee and Tea served plus two Chinese crackers. Crew professional. On the return flight was delayed. Same choice of drinks but warm sandwich given. Crew looked tired and did their job.","","","Economy","","6.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Tercon Bojan","Singapore","2014-06-30","Hong Kong Airlines uses two types of planes on their Hong Kong to Bali route. An A330-200 which I flew on as well as a newer A330-300. The -200 series has a 2-2-2 configuration in business class with angled lie-flat seats which is good enough for this 4.5 hour flight. The service is good and the food choices reasonable. The IFE is old with not many movie choices but for a regional flight that's quite decent. This was my first time flying them and I was pleasantly surprised. Although next time I will try and fly on the A330-300 which has a more modern 1-2-1 lie flat biz class seats.","","","Business Class","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Anthony Gibbons","New Zealand","2013-09-17","SFO to HNL (7 Sep) HNL to/from Lihue (09/10 Sep) and final sector on HA445 to Auckland (13 Sep). Per my previous post this airline could be good. Pluses: new A330 aircraft flights on time decent 2 piece 70 lb baggage allowance for international pax the crew on the final four sectors were much more enthusiastic in serving their passengers (HA445 in particular) the web check-in and bag drop at all airports worked well. The pluses end there. Minuses: For international passengers the food/beverage and inflight entertainment is dire. Can see why US passengers might rate them highly given what they endure domestically! What's with the bland chicken and rice dishes on all lunch and dinner flights? The free F+B offering on SFO-HNL breakfast run consists of 4 grapes 4 slices of melon a piece of cheese and 2 packs of crackers? HA should charge a couple of bucks more and get serious with their offerings or drop the pretence of food completely and charge for a decent offering. The 'complimentary IFE' is a joke in content despite the new A330 planes even the pay per view movies (US$7.99 a pop) were exceedingly limited in choice. The HA terminal in HNL and terminal in LIH are in a time warp but suspect this to be the fault of the airport authorities (and TSA is certainly outside HA's control). Like I said all's not lost this airline certainly is no 4/5 star airline but it could be halfway decent with a few weeks. For the price paid not really good value. A shame as actually had been looking forward to flying them to and from SFO. Could only recommend HA only if price substantially cheaper than other options.","","","Economy","","7.0","3.0","5.0","1.0","1.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","C Ng","Australia","2011-01-03","KUL-BAH-CAI trip outward pretty good A340. Food okay but not the best. Service good. GF need to maintain their seats the entertainment system was broken. Trip back was horrible and disappointing. A340 CAI-BAH delayed 4-5 hours BAH-KUL was seated in middle air conditioning wasn't adequate and hottest plane ever flew! There were not enough blankets for all passengers so they had to increase the heat! Saw one passenger asking for blanket and was turned down nut they were later found in an overhead compartment! Food good with turkey served xmas day. But what's the point when I was boiled up to the point I couldn't even go to sleep and had to walk to the galley to get some air?","","","Economy","","3.0","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","B Chan","Hong Kong","2011-12-20","Harbin to Hong Kong. Flight was on-time and arrived early at Hong Kong. Crew members seemed to be a bit tired. Dinner was great hot tea and coffee was given out. Aircraft parked at a gate at Harbin but at a far apron at Hong Kong. This airline is fine for regional services.","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Conrad Kung","Hong Kong","2011-10-19","HKG-KIX. There was surprisingly nobody at the check-in counters even though there were 10 flights between 11AM and 1PM. Departure delayed by 20 minutes due to late boarding of 4 passengers. Plane was half full. Service efficient and professional. Return departure was 15 minutes ahead of scheduled time. Plane was 60% full. Service again was efficient and professional. Unfortunately the early arrival was off set by the delay of baggage arrival. There was announcement informing passengers that the second batch of baggage would be delayed but no reason given.","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","C Choi","Hong Kong","2014-06-16","Round-trip from Hong Kong to Okinawa in Economy. The outbound flight was made on an A330 that was so old that there was no button on the armrest to turn the light on and off. (I remember this because a flight attendant who saw me reading asked me if I needed her to turn on the light.) The return trip was on a newer A330 equipped with the latest IFE. However none of the Hollywood movies listed in the airline's magazine was available for viewing so I occupied myself with its games. While this was only a 2.5-hour flight full IFE was available when I flew with HKA on the even shorter route to and from Shanghai in 2012. Beverage selection was good but food consisted only of a bun wrapped around some meat on both flights. Perhaps HKA expected its passengers to have eaten right before boarding? What HKA could do right before boarding is to board passengers by row number so that they won't have to form a long queue well before boarding begins and get in each other's way inside the plane. For short flights (three hours or less) I'd recommend HKA but mainly because of price.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Quei","United States","2013-09-15","I flew from Oakland to Maui on Sep 11. I arrived at the airport at 6am 2 hours before departure. Check-in was a breeze with friendly staff despite the early time of the day. The fee to check in a 45-lb suitcase was $25 (quite standard nowadays). I have flown on many Boeing 767's and this one was by far the quietest one ever. Flight attendants were very friendly. The complimentary breakfast after take-off and the complimentary rum punch before landing are a really nice touch when flying in the economy cabin. I can only think of two draw-backs: 1) your regular head-sets don't work well (you need a two-prong plug or you only hear their [free] video entertainment out of one ear]) and 2) the cabin is very cold (I was prepared and wore my coat but several folks around me were sneezing). Overall: a very good experience!","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","John Beaumont","Bahrain","2010-12-30","LHR-BAH 26 December. Skyteam lounge in Terminal 4 is good a little tatty perhaps but the buffet was decent. Self-serve champagne and a decent selection of very cold wines. Flight was pretty ordinary. IFE is poor - half a dozen films on a loop with rubbish image quality so they have started handing out personal media players which are preloaded with a dozen movies and music etc. The standard of service was very good - real care and attention to detail. Food excellent - turkey for Christmas champagne served throughout. Planes are pretty tatty and the prices no better than Emirates or Qatar Airways so even though staff get top marks and the food was good I would never recommend Gulf Air over these two airlines.","","","Business Class","","5.0","","","","","","","4.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2010-12-22","BEY-BAH-KUL: BEY-BAH dinner was excellent. BAH-KUL FAs did excellent job. Dinner was wonderful and the 2nd meal prior to arrival is far superior to the grilled vegetarian sandwich they served on the way to Bahrain!","","","Economy","","9.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Billy Cheung","China","2011-08-21","HKG to RMQ B737-800. Flight was delayed 1 hr due to technical problems crew gave out cookies and water. Food was lovely and the service was great. RMQ to HKG B737-800. The food was still fish and rice but it was tasty. Crew was efficient and attentive. A pleasant flight.","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","W Maddicott","Hong Kong","2014-06-10","Flew HKG to Bali return and was really amazed by the level of service. Staff were attentive and friendly from the moment I checked in. Staff had even gone to the trouble of memorizing my name and used it in conversation. Very Chatty and good fun! Can't fault them at all other than limited choices on the entertainment! Lie flat beds and massaging seats really completed the experience. No flight delays couldn't ask for anything more!","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Dunaway","United States","2013-09-13","I have flown Hawaiian Airlines about 20 times now Oakland to either Hilo or Kona last trip was March 2013. As far as I'm concerned there is no other like it. I wish they flew all over the Continental US. Fantastic service on the ground and in the plane. If flights were more than half off with other airlines I wouldn't go I'm staying with Hawaiian.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2010-12-15","KUL-BAH-BEY. Things better now that GF has introduced their A332 instead of their ancient A340. Seat pitch is a little bit more generous. The 2nd meal before arrival into BAH was simply disgusting - it seems that nobody wanted their sandwich! The meal to BEY was great. Despite Gulf Air's inconsistent quality I find crew professional and dedicated. Their fares are also an attraction for me.","","","Economy","","9.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","J Martinez","Hong Kong","2011-08-01","Bali to HK Economy. Tried to upgrade but could not. Nothing open at airport no air con. Actual flight was ok not much cheaper than CX. Better than diabolical outward (read below review).","","","Economy","","6.0","","","","","","","1.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","J Martinez","Hong Kong","2011-07-31","HKG-Bali. Flight delayed and eventually cancelled - we could not go home as no info given flight rescheduled for next morning although no food and drink voucher given. Police called as people reacted angrily to terrible management from crew. Actual flight was fine when took off 1 hr late. Business class good cheap to upgrade. Arrived 16 hrs late in Bali. Not looking forward to return!","","","Business Class","","1.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Colin Goddard","Australia","2014-06-10","We had read a few reviews of Hong Kong Airlines and went with some trepidation to Hong Kong airport to check in to HX 775 to Bangkok on Tuesday June 3. Do you remember the good old days when there were attentive check in staff and delightful personnel to greet you and look after you once on board? Well that is exactly what we had from the moment that we arrived at the counter until we disembarked in Bangkok. We could not fault the airline at all. And more to the point we had exactly the same on our return to Hong Kong on HX 776 on June 9. Admittedly we were in Business Class (and I really recommend paying the extra to fly up front) but since the flights took off and landed on schedule and the crew were excellent all through I doubt that anyone sitting behind us would have had any complaints. Well done Hong Kong Airlines we'll certainly fly with you again.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Anthony Gibbons","New Zealand","2013-08-27","Travelled AKL to SFO via HNL on 24 Aug. HA446/12. Had been warned not to expect much and this was sage advice. Web check-in and bag drop was a good start for a 23.55 hr departure. Crew on HA446 distinctly lacking aloha. HA12 better. Meals the same bland poached chicken bits on rice with broccoli (ex AKL) and diced carrots/peas (exHNL). Not worth staying up for esp when served at 2 am out of AKL! Breakfast was a plastic bag of assorted industrial foods handed to pax. Inflight entertainment despite being touchscreen on newish A330 was lacking content and not free (US$7.99 a movie). Budget airline without the budget ticket prices in future its back to Air NZ. Pluses: I arrived SFO on time and with both checked bags. HA actually has the potential to be a very good airline but needs to think hard about its international offering.","","","Economy","","5.0","2.0","3.0","1.0","1.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Peter Brauer","United Kingdom","2010-12-11","I am a gold card carrying frequent flyer Falcon class. Gulf have clearly decided to dump any premium allegiances by treating business travellers very badly. LHR-DXB no record of (online confirmed) booking bumped from allocated seat on overnight flight to seat with no pitch. BAH- LHR technical problem resulted in a substituted plane which was something out of the 1970's - no apologies terrible seat pitch. Made a formal complaint 2 months ago - heard nothing - Gulf Air have the Ryanair approach to customer service.","","","Business Class","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","V Ravichandran","India","2010-11-10","Kuwait to Bahrain on new A320 . No PTVs but seat and legroom better than average and with a friendly crew made such a short flight a very pleasant experience. The snack box on this sector is adequate. I would fly GF again if it's on their newer equipment considering that Bahrain airport is a fairly easy airport to transit through.","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","B Deare","China","2010-08-10","Took Hong Kong Express to HKG from Shanghai and the onboard service was fine however they only have beer and not any liquor. The big issue is that the flight is nearly always delayed. We sat at the gate door closed for 2 hours on my outboard flight and for 45 minutes on my inbound flight. I checked historical flight stats and it seems that delays are the rule with that airline. It wouldn't be a big deal for vacationers but a 2 hour delay for me with only a 2 hour flight time - that wastes a big part of the day (I only go for 1-2 days at a time.) So if you want to save money and can afford some delays Hong Kong Express is not a bad ride. Nice people they take security seriously (they gave me a 5 minute talk about how the exit row works) and good onboard food. I would fly them again but only if my cost were my major factor. The delay trend is terrible though.","","","Economy","","5.0","","","","","","","4.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Kris Ho","Hong Kong","2014-05-19","HKG-TPE-HKG short trip due to super low fare and co-promoted with AMEX. Check in was smooth but located at far end at HKIA T1 Aisle K. Flight delayed for a relatively short period. Board the A330 at remote gate 523 was a chaos. Inflight service was okay cabin crew young and friendly but seemed inexperienced and lack of conversation. Food was the worst part of the journey. Good point was the A330 with AVOD and new seat comfortable.","","","Economy","","4.0","4.0","2.0","1.0","4.0","","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Walberer","United States","2013-08-19","HNL-SFO in first class. I used Hawaiians drive-thru check-in at HNL and was berated by very unfriendly agent because my friend just dropped me off and then left with the car. Her reasoning it is a drive-thru check-in not a drop-off. When I requested a priority tag for my suitcase agent requested a tip for the porter. I gave the porter a tip but still did not get a priority tag. No information given about lounge access had to find lounge on my own. Overall a very chaotic unfriendly check-in process. Lounge at HNL airport very basic staff ok not overly friendly. On board the service was good and so was the food and wine. The seats however have only minimal recline and were not very comfortable in the upright position. Overall ok for a 5 hr flight but longer flights would be a problem. I used miles for my first class flight and got an ok deal. Otherwise not worth the premium.","","","First Class","","4.0","3.0","3.0","4.0","4.0","","","3.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Kuhan Kandiah","Malaysia","2010-11-10","KUL-BAH-LHR and back - flights not as bad as I expected it to be. Flight from KUL on an ancient A340 which featured peep holes between two toilets at the back of the aircraft (ex- SQ). Flight was packed and seats carpets and other parts of the overhead cabin were falling apart. BAH to LHR was on a similar aircraft but a shade better. Crew generally pleasant and made up for the shabby aircraft. Transit in BAH is tedious with the security checks even upon arrival before proceeding to transfer desk with no consideration to short transits. Return on LHR to BAH was stated A332 but my worst enemy appeared the A340 - same aircraft then took me to KUL eventually. Crew again very pleasant and friendly food alright but Gulf Air needs to really buck up on their aircraft renewal refurbishing or upgrading at least. They have so much to offer otherwise.","","","Economy","","4.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","Greg Bell","Australia","2014-01-29","Seattle to Edmonton 12/14/13 returning 12/18/13. Bombardier Q 400 plane small but with comfortable seating even for a six-footer as I am. Great cabin crew and nice free drinks. An inflight snack might have been nice but overall a pleasant experience.","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","D Bryce","United Kingdom","2009-10-12","HKG-PEK-HKG. Bus to aircraft in HKG but airbridge at PEK. Once onboard a good experience. Comfortable enough seats - maroon fabric - quite nice looking interior. Crew attentive pre departure with blankets headsets etc (no charge). Once airborne a hot meal and complimentary bar service provided (beer wine). Inflight entertainment basic (game shows on overhead monitors). Return flight bang on time with similar inflight experience although aircraft was in Hong Kong Airlines livery and with different interior (leather seats) - perhaps marginally less comfortable. Crew in both directions efficient sufficiently friendly and certainly worked very hard.","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Audrey Sim","Hong Kong","2014-04-23","I unfortunately encountered what HK airlines is most notorious for flight delays when I was flying Hong Kong to Taipei. The plane went on to circle around the airport for a good 30 minutes. They didn't provide a proper meal either (I guess because it is a short flight) and most of the inflight entertainment they promised was not delivered either. I could only use the TV after 45 minutes into the flight. On my return trip we arrived 42 minutes before boarding but they wouldn't let us on. Their terms and conditions stated CLEARLY that the counter will close 40 minutes before the boarding time. Staff just waved us off and told us to call their hotline. We requested to be put on the next flight their staff told us ""there is no next flight"" and made us leave. We had no other alternative than to stay in a nearby hotel and pay an extra 300 USD for a one way ticket the next morning. To sum up our experience we had a dilemma and clearly nobody bothered to help. I'll be sure to never take HK airlines again. Go budget at least they're willing to assist.","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","George Moros","Australia","2013-08-07","HA444 from Brisbane to Honolulu on Sunday 4th August. Returning Saturday 17th August on flight HA443. Budget airline would never fly them again. Service 5 out of 10 Seating 2 out of 10 take a jacket as you will freeze! No in seat movie screens. On international flight unless you buy a machine. Other options would be better!","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Jean Louis Vergaert","United Kingdom","2010-10-25","Larnaca-Dubai via Bahrain Business class. Gulf Air offers cheap rates compared to with Emirates. The day of departure they suffered a London Heathrow T5 problem with their computer system so my flight was delayed and I had to wait 6 hours in Bahrain for a connecting flight to Dubai. Gulf Air was very good in communicating the delays via SMS. All flights are old style business class but much better than European short or medium haul business class. Service and food was excellent Larnaca to Bahrain average on other flights. Good wine selection. Business Lounge in Bahrain is excellent but I pity the economy passengers who must transit in such poor airport. No security fast track at Bahrain but the security staff is very prompt in screening passenger (not sure that they are very thorough in their safety check though).","","","Business Class","","8.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","M Wharfe","United Kingdom","2010-11-29","I take Horizon often between Seattle and Portland after arriving from the UK and always find staff very helpful. My last connection was late from LHR due to weather and holding separate tickets was a worry however Horizon staff did all they could to rush me through and I made the original connection. Ground staff friendly and nice crew. Flight down was operated by a CRJ - its a quieter cabin and seems faster (not sure it is though) but the cabin feels smaller and return flight by Q400 was much more comfortable. Cabin crew nice and you still get a free drinks service on a 40min shuttle - great touch.","","","Economy","","9.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Larry Chan","Hong Kong","2009-10-10","Reference to Mr Howard Chan's comment very surprised to read that he took an E170! Hong Kong Express only has and only flies B737-800.","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","S Wing","United States","2014-04-21","PEK-HKG-PEK - Really painless and quick check in on both ends. FAs were very attentive and were great communicators. A330-300 is in great shape and is a beautiful plane. Leg room isn't great in coach but it was far from uncomfortable. Food is quite decent and the IFE was excellent. They had great English language selections - far more than could be watched in the ~4hr flight duration. Flight was slightly delayed from HKG to PEK but captain agreed to wait for passengers arriving from a different flight - I don't mind being delayed","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Reed","United States","2013-08-05","If you are flying coach w/o elite status Hawaiian Airlines is great because they you are their target market. I have flown Hawaiian many times between Las Vegas and Hawaii most recently just a few days ago. Here is what I like: 1) A decent seat pitch of 32 inches is standard 2) seating on the transpacific planes is 2-4-2 so a husband and wife can get a window aisle seat by themselves 3) nice free meals in coach 4) they actually answer the phone reasonably quickly by airline standards 5) the flight attendants are actually friendly.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Max Selwood","Australia","2013-07-31","LAX to HNL in First bumped onto Hawaiian due to American Airlines flight going tech. Great new Airbus aircraft clean bright and fresh fantastic staff friendly very out going nice pre take off drinks great Menu and Catering Wine choice was very limited and The Seat is terribly uncomfortable but overall I think Hawaiian have a great little niche and are the best of the American Carriers.","","","First Class","","8.0","1.0","5.0","5.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Guillemard","France","2010-10-12","Paris CDG to Bahrein and back in Economy. On the flight to BAH (daytime) I found that the hot meal was not good (tasteless) and IFE is really outdated with a very limited choice and no information regarding the hours when the film begins. Not confortable but what you expect from Economy. On the way back (at a terrible time 1.30 am) the weaknesses of the old planes are even more obvious. The economy seat seems to have no more foam left on the back mine could not recline the IFE of my colleague was broken (we were on a front seat so it was the folding type) and would not held in position. I was unable to sleep at all but those who were had the pleasure of being waken up by the crew 2.25 hours before landing to serve breakfast! The service itself was quite disorganised and the crew not professinnal. A shame this is the only direct flight form CDG to BAH.","","","Economy","","2.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2010-09-26","KUL-BAH BAH-LHR. Kuala Lumpur to Bahrain was upgraded to Business Class on their ancient A340-300 great with the exception of a broken foot rest. Bahrain to London (on ancient A340-300) was a nightmare as there were infants & kids crying all night. It was such a pain having to tolerate the endless wailing for the duration of the flight on an aircraft that has served its shelf life. Gulf Air seriously needs to upgrade their hardware to complement the effort their cabin crew contribute. The other areas which GF needs to focus is their seat pitch (very tight at 32"") and meal quantity.","","","Economy","","7.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","B Davey","United States","2010-11-10","Great employees service schedules but I have stopped flying with Horizon because they are now using Turbo Prop planes (Q400). It's slower has more noise and vibration and most of all they cannot fly at altitudes where the ride is smooth. This is compared to the full size jets that Southwest flies on the same routes as Horizon. I used to have the credit card had Frequent flyer status and earned oodles of miles. Those days are gone.","","","Economy","","4.0","","","","","","","1.0","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","S Sweet","United States","2010-05-31","First time flying Horizon and no problems noted on any of the flights. Seattle to Portland Portland to Santa Rosa and Reno to Seattle. All flights on the Q-400 which I found to be an excellent plane. Flight crews were professional and appeared to enjoy their jobs!","","","Economy","","9.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Howard Chan","Hong Kong","2009-10-05","Hong Kong-Okinawa trip. The food was not good but the entertainment was fine. 33 inch seat pitch good on new EMB-170 plane.","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Minnitt Andrew","Thailand","2014-04-15","We are aboard flight HX775 flying from Hong Kong to Bangkok on 16/04/14. It has been delayed by almost an hour already firstly for a technical delay and then waiting for a passenger in transit. There has been very little communication and the internal crew have been clueless. If you're planning to fly with Hong Kong Airlines do not expect to be on time. We were delayed by 45 minutes leaving Bangkok and heading to Hong Kong as well. Really not good enough.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","David Tsui","United States","2014-03-31","I tried this airline for the first time on a plane from Beijing to Hong Kong. I arrived at the airline counter and they wouldn't let me on the plane because my ticket didn't have my middle name. The counter agents would not let me on until I called the booking agent to change my information. I had bought my ticket on the airline's website so I had to call the same company even when their agents were standing right in front of me. I told them my situation and they charged me $300HKD to update my name information and would not budge on the fee and could not answer why it costs $300 to update my name besides continually citing ""procedure."" They wouldn't refund my ticket and said they would not let me on the next flight if I missed my current flight because of this issue. It felt like they were holding my travel plans and money hostage and were extremely unethical in their treatment of this issue. I would never use this airline again. I could understand if this was an issue out of their control but their policy service and how they treat a customer is appalling.","","","Economy","","","3.0","1.0","2.0","4.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Kumar","India","2013-07-30","HNL-SFO. Self-service check-in quick although not enough personnel to help through the relatively complex system. Bags are weighed and you even self-tag the bags before dropping it off. Potentially efficient but the communication needs to be better. However the extra charges are ridiculous on Hawaiian. Check in per bag at $70 movies at $12 extra legroom seats at $70 again. I know American carriers practice ala carte pricing but Hawaiian's charges are more then other carriers. The so-called trumpeted meal service was a few bland pieces of chicken with rice an aged salad and a piece of chocolate. The final straw however was the crew. While sitting on a bulkhead seat after paying the ridiculous charges passengers were trampling on my feet to get to the other aisle. When I advised the crew they said its not their problem. Bags in SFO took ages mitigating an on-time arrival. Sorry Hawaiian but serving sub-standard complimentary food does not allow you to rip off passengers with extra charges and poor service. Next time I am bringing my own food on-board and flying Delta!","","","Economy","","3.0","3.0","2.0","2.0","2.0","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Al Mohannadi","Qatar","2010-09-21","DOH-BAH-FRA return. Gulf Air have old airplanes but well maintained. We boarded late and got the sleeper seats. Old IFE system but choices of movie are good spacious leg room in business cabin very helpful staff and great dining.","","","Business Class","","7.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","P Jenkins","United States","2010-05-25","I've flown with them 70 maybe 80 times in the last two years--mostly commute trips from Seattle to Spokane and occasionally over to Montana. A few things about the Q400: This is not an old or aged aircraft. They are extremely fuel efficient compared to jet aircraft. They can cover shorter legs in approximately the same time as regional or larger jets. They tend to be a bit noisy on the inside particularly between rows 6 and 10 which are nearest the engines. Most of the examples in Horizon's fleet are less than five years old. I like the fact the Q400 can be boarded and deplaned from both front and rear making both processes faster than larger aircraft. I agree that this is not an airplane that you would probably want to spend more than about 90 minutes on at a time. I greatly prefer the Q400 to the Bombardier regional jets also flown by Horizon. Horizon's flight attendants are the best. Boarding in Seattle Spokane and Portland is frequently a bit trying. Delays on Horizon are just like any other carrier.","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","M Moore","Hong Kong","2009-08-14","Hong Kong - Denpasar return. The flight out of HKG was delayed about 20 min and they bussed passengers to a remote boarding location rather than using a jetway. The flight was fairly full. As a rather tall Western man I'd have enjoyed another inch of pitch or an exit row seat. FAs attentive starting drinks and meal service shortly after takeoff. Throughout the flight they made frequent rounds with drinks. B737 was clean no personal IFE though. The flight back was extremely uncomfortable because the temperature in the front of the economy section was too hot. When I went to the lavatory I noticed that the rear of the cabin was much cooler. Not sure what was up with that. The verdict: not a bad regional airline good crew potential to be improved in a few areas but fine for a short flight if the fare is right. I'd give them another try.","","","Economy","","6.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","R Leung","","2009-02-01","HongKong-Xiamen-Hong Kong on time for both flights. Good service from FAs for such a short flight (only an hour) with meals served in a bit rush. The only comment is they always use the remote aprons in Hong Kong Airport and wasted time in transferring by bus to the plane.","","","","","4.0","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","H Ives","United Kingdom","2014-02-26","We flew as a family of 4 from Shanghai to Hong Kong and then the following week from Hong Kong to Beijing and we were happy with the flights. The website was good and easy to use when making the booking. However I couldn't see anything about the luggage allowance. It turns out economy passengers are allowed 2 pieces of luggage - so our 5 suitcases between 4 was fine. The check-in was easy - with no queues at either check-in. The plane was modern with individual entertainment. We watched recent films on each flight. We were fed a meal on each flight which whilst not exciting - was fine and the staff were pleasant and helpful. The prices are similar to European 'cheap' airlines and yet the flights service and comfort are all much better here. Would absolutely recommend if you need to use this airline.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","P Pomeranze","United States","2013-07-30","Oakland - Maui - Kona. An excellent experience from start to finish. Great service punctuated by smiles and efficiency. A delicious breakfast was served with a small cheese plate offered before landing. The other carriers on these Hawaiian routes should take notes about first class service and offerings. Easy transfer in Maui to a short efficient hop to Kona.","","","First Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","K Kaur","Malaysia","2010-09-07","KUL-BAH-MCT. KUL-BAH flight IFE not that good less choices of movies. Food good but water was not provided on tray on both service. Crew was not attending call bells. The crew who was serving on our side finally came after almost half an hour waiting and I asked her - she replied that she will serve the water with second service. and we waited for more than 45 min for the second service to start. Upon arrival no crew were at the door bidding us goodbye but instead busy packing their stuff. BAH-MCT served a box of snacks and again no water provided.","","","Economy","","2.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Griffiths","Cyprus","2010-07-28","Larnaca-Bahrain-Dubai was the worst flight I have experienced. Delayed 6 hours outbound (BAH- DXB) and delayed 30 hours inbound only for the flight then to be cancelled with no explanation - we got transferred to direct Emirates flight. Outbound the plane was dirty the seat was broken. Also it was obvious to everyone that certain people were smoking in the toilets. This was noticed by two FA's (as they were speaking about it beside me) who proceeded to do absolutely nothing about it!","","","Economy","","1.0","","","","","","","1.0","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","G Salter","Canada","2009-12-21","I've flown Horizon Q400's several times throughout WA OR and BC. Nice planes and I actually prefer them to the CRJs. Flight staff is always good and frankly I've never had a problem with ground staff either.","","","Economy","","8.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Calvin Chan","","2008-07-21","HKG-BKK-HKG and HKG-KOJ-HKG. It give me a very good impressions. Cabin very clean and new the flight attendants are polite. The food is delicious","","","","","5.0","","","","","","","","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","P Byjeed","","2008-02-26","My trip BKK-HKG-BKK. Cabin very clean and new food is hot and delicious. All cabin crew are very polite.","","","","","4.0","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Anthony Sham","Hong Kong","2014-02-24","Flight HX283 from TPE-HKG. Hong Kong Airline was the worst airline that I've travelled with. On the day we flew back to HKG the flight was delayed due to a typhoon in HKG. The staff of BR (EVA air) served us well while we were waiting to board. In Hong Kong the plane had to go-around 3 times FA's had no explanations. I feel so disappointed with this flight.","","","Economy","","3.0","4.0","5.0","2.0","4.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","C Meier","Germany","2015-07-24","FRA-MAD-BOG. All flights on time. Check-In slow. took me 35 min. for luggage drop off (did online Check-In). No free drinks or snacks from FRA to MAD. Food from MAD to BOG average. No service between the meals. Crew were just hanging around at the galerie. UIO-MAD-FRA. All flights on time. Very old plane from UIO to MAD. No personal TV. Very old, worn seats. Food ok. No service between the meals. Crew disappeared. Again no free food and drinks on Europe flights. not even free water. checked bag did not arrived. got them one day later.If you like to chose a seat you have to pay around 50 USD each way.","A320/340","Solo Leisure","Economy","FRA to BOG via MAD","3.0","3.0","2.0","2.0","1.0","2.0","1.0","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Rosalie","Australia","2013-07-29","Returned from Honolulu to Sydney Fri 26th July. Business Class was a shambles checking in. There was no one at the desk and a queue was building. A girl finally appeared and was so slow and uninterested we asked another guy who was assisting economy people get their own baggage labels in a machine and finally he assisted us. Really disappointed after paying so much. A330 seats not very comfortable and my video machine did not work. The staff were very friendly and couldn't fault them but would not fly again with them.","","","Business Class","","2.0","2.0","4.0","4.0","2.0","","","2.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Henrik Hanevold","Norway","2010-07-25","DXB-BAH-BKK in Falcon Gold on an A340 and an A330. Inconsistency is the name of the game with Gulf Air. From a premium cabin point of view Gulf Air has three main problems - its aircraft crew and its catering all range from top notch to very poor. DXB-BAH an old looking A340 featuring an equally old and completely outdated interior - legroom in the former First Class seats in row 1/ 2 seemed quite spacious legroom in the four rows that used to be Business Class is very poor. This is Business Class the way it used to be 15 or 20 years ago. On the 55 min flight to Bahrain a small warm meal was served with beverages. The crew was professional and friendly service. In Bahrain I spent some time enjoying the Business class lounge where plenty of food and Champagne was available. BAH-BKK to Bangkok I had seat 1F in a seat I knew from when it used to be First Class. A330s of Gulf Air feature excellent premium cabins although there are always technical problems with the seats. Seats in row 1 and 2 with plenty of space and privacy. Friendly and professional service was provided by flight attendants. A full dinner service provided with continental breakfast before landing. Meal is nicely set up with no use of trays but food presentation and taste could be improved. While plenty of drinks are provided it would be nice if wine was poured from the bottle in the cabin rather than in the galley. Gulf Air claims that sleeper suits are provided but none appeared on this flight. Gulf Air has work to do in terms of quality and consistency but with competitive fares they remain a good value for money choice.","","","Business Class","","8.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","L Chen","United States","2009-12-13","Delays. If you want to get to where you want to be in time do not take this airline. Rude customer service staff. Being threatened by staff: ""you take this flight or I tear off the ticket now"". They did not help to solve problems that they cause (connecting flights checked bags and so on) and with that kind of attitude I will not take this airline again.","","","Economy","","","","","","","","","1.0","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","Patrick Bradford","Australia","2009-10-14","YEG-SEA economy. Checkin efficient mentioned I was connecting internationally and got the $15 bag fee waived. Flight a little late but well informed and crew apologised. Good communication from the cockpit - nice CRJ aircraft in good condition with ample legroom leather seats. Inflight service was surprising - 2pm flight with free beer wine and pretzels with top-ups throughout the flight. No IFE but for 1.5 hours who cares. Friendly and obliging crew.","","","Economy","","9.0","","","","","","","4.0","1"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Jacky Tsai","","2007-11-01","BKK-HKG return. Although the television was not in use during the flight from Bangkok to Hong Kong the flight attendants are very polite. The food is delicious. New 737-800 aircraft and the cabin very clean. Highly recommended.","","","","","","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Rich Jepson","Hong Kong","2014-01-28","The worst airline I have ever travelled with was delayed by an hour going to Hanoi and 2.5 hours coming back. No apology no explanation for either journey. Was told I couldn't sit in the front seat with extra legroom (when the plane was loaded and locked) even though the seats were empty. The food was awful - literally bread and water there was no inflight entertainment. Staff were okay but just operate like robots and don't actually care. I will never travel with HK airlines ever again if you read this then I advise you to use a much more reputable company like Cathay/Dragon.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","F Vedrenne","Canada","2015-07-24","The Velazquez lounge at terminal 4S offers a great deal of amenities and perks. Food is great, views of the terminal are excellent, there are showers, resting areas, TV watching areas, and a couple of beverage stands at both ends of the lounge. Boarding was conducted in a very organized form using two bridges: one for Business Plus and one for the main cabin, and allowing families with children and elderly to board first which is always a great gesture. Cabin was clean, and flight attendants welcomed passengers in a friendly way. The new seat is superb: private, comfortable and lies almost flat allowing for a reasonable sleep. Entertainment system also had a great selection of movies, games, and TV shows. Food selections were good quality, although portions were a bit small. Flight attendants were able to suggest wine and were quite generous about serving it. Once service concluded, a self service bar was set up in front. One thing I liked about Iberia is that flight attendants are not intrusive, which can be confused with uninterested. This is probably a cultural misunderstanding, because while other carriers have an almost prying and intrusive service, in Spain, it is considered respectful to let people reach out if they need something. All in all an enjoyable experience.","A340-600","Solo Leisure","First Class","MAD to MEX","10.0","5.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Arnold Rubinstein","Israel","2015-07-24","This ridiculous idea of cramming log haul flights with seats that have cushions that are about a hair thick and crammed about 10 cm from one another to save money meant that I arrived on the MAD to ORD leg of the flight hardly standing up and with terrible neck and back pain. Food was so so, less than expected on long haul flights. I can't say that the flight attendants were rude, they were just not present!","A320, A330","Solo Leisure","Economy","TLV to SAT via ORD","1.0","1.0","1.0","1.0","4.0","1.0","1.0","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Pomeranze","United States","2013-07-21","Honolulu-Seattle-Maui First Class. Although somehow skimpier than it was in past years the experience was generally very good. Smiling truly friendly attendants comfortable (767) seating and decent food are the mainstay of Hawaiians First Class mainland service and they delivered. The aircraft is old but very comfortable. Digi players are annoying and clumsy to use but provide a fair amount of entertainment on this particular route. Somehow the meals seemed a little less robust than before but were tasty. All in all at the head of the pack certainly for travel to and from Hawaii and perhaps domestically altogether.","","","First Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","B Cumming","United Kingdom","2010-07-12","Was booked LHR to BKK but had to cancel due to FCO advice due to violence in Thailand. No refund due to type of fare however Gulf Air are refusing to refund government taxes (£300). Have written to CAA who indicated they are inundated with complaints against this airline. Have tried to call Gulf Air 41 times (8 occasions I got through and once they realised I wanted money from them they hung up) I have actually got recordings of their appalling bad and rude customer service.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Guillemard","France","2010-07-05","CDG to BAH return. Booked on Business was put in Falcon Gold which is the former 1st class. The 8 front seats on the A330 although well worn are comfortablek. With the help of the stewardess managed to lay flat during the night flight but took care not to touch anything until breakfast. The maintenance is obviously poor as I was not the only one with this problem. IFE is not to today's standard (limited choice of films and language and you have to wait for the film to begin without knowing when it will). Breakfast good but the meal on the in-flight was definitely not first class and wines were lower range. Crew in this cabin was nice both ways. No bar open between services. All in all not what you expect from 1st class.","","","First Class","","5.0","","","","","","","1.0","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","Jim Lyle","United States","2009-08-17","Flew with Horizon three times in 2 weeks. Ground experience/check-in were nightmares with rude and inexperienced staff. 25 minutes to print a boarding pass? Don't call them out on poor service or you may not fly as they reminded me repeatedly. Nothing like a threat to start your flight. Flight crews were dynamite! Flights were nice a little dirty. They didn't transfer my luggage to my other airline for my last 2 legs of flight. The airline's baggage tag clearly stated that it should be transferred to Houston. Luckily I passed baggage claim on my quest for a cigarette or I would not have seen my bag sitting alone in the empty baggage claim area. Recognized my bag and 2 nice TSA agents ran me to re-check my bag. Both I and my bag made it on only because of the TSA agent's insistence and the frantic efforts of the US Airways crew. Rule of thumb: if you are the only airline servicing an area customer service is the first fatality. They have you by the throat and they know it.","","","Economy","","3.0","","","","","","","4.0","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Alan Chen","","2007-03-28","First time on this new airline to Chengdu from HK. Embraer used on this flight was quite new with decent legroom. Flight departed on time. Hot meal was served and taste average. The flight attendents were professional and courteous. The multi-lingual flight attendent used on this flight was a nice touch. I would recommend this airline to passengers who travel from HK to mainland China.","","","","","","","","","","","","","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","T P Cheung","","2007-02-14","I flown both of their Emb170 (HKG-HGH-HKG) and B737-800 (HKG-NGB) Very Comfortable aircraft. Inflight service - ""Simply the best"" 2hrs flight hot meal was served and their cabin crew are friendly and cheerful as well. As I remember on my last year trip to HGH the Flight purser could even speak 4 languages to serve their passengers from China and Europe. I was impressed.","","","","","","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","I Geddes","United Kingdom","2014-01-17","Flew BKK to Hong Kong. Outbound received a complimentary upgrade to business class. inbound flight was full so stayed in economy. On both legs the service was excellent. Inflight entertainment in both sections was a pleasant surprise on such a short flight. Food was also better than that served on a lot of more prestigious airlines. Enjoyable experience.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","B Klug","Germany","2014-01-14","HKG-PEK-HKG. First time on this carrier and quite surprised by the high standard. Good seats good food and beverage service nice cabin crew.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Fernand Vedrenne","Canada","2015-07-13","Having heard lots of horror stories about Iberia long-haul, I was eager to try them given that the reviews did not match the quite satisfying experiences I have had with them on a couple of intra-european flights I have taken with them, and I was pleasantly surprised. It is important to understand that Spaniards talk loud and do not like to beat around the bush, therefore, it sometimes appears like they might be angry or aggressive, while deep down they are more than willing to help! Boarding was carried out in a very organized way. Standing at the door, were a couple of flight attendants welcoming passengers politely. Other members of the crew were helping passengers find their seats and stow their bags. Once airborne, kids received entertainment kits, and passengers got earphones if needed. IFE had a wide range of choices from movies to games and IB information, WiFi and GSM were available, but I did not try it. Meals consisted on pasta or beef, but flight attendants came around a couple of times in case anyone cared for more bread. Coffee or tea was offered. I asked the flight attendant if I could have another glass of water, he mentioned he was busy, but that once he was done, he would bring it to me. I did not wait for more than 2 minutes, he came back with an unexpected glass of water for me in the middle of his tasks! Another flight attendant was equally enthusiastic and happy to help. Overall, service was carried out in a professional and genuine way: no patronizing and no fake smiles. Really looking forward to my return trip on the A340-600!","A330-300","Solo Leisure","Economy","MIA to MAD","10.0","4.0","5.0","5.0","5.0","4.0","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Saraiva","United Kingdom","2015-07-09","We flew to Madrid for a long weekend and got a good price for business class, so treated ourselves. The London-Madrid flight was only half full in business class, however the purser and steward serving us seemed rushed and very disinterested - no smiles or pleasantries! Lunch was ok and nice sparkling wine. On the return, we got a long haul A340 that was really tired and not very clean. There was a full business class this time and the service provided by the 3 stewardesses was again mediocre! 2 Iberia crews we encountered just seem unhappy and not willing to interact with customers.","A320/A340","Couple Leisure","Business Class","London to Madrid","2.0","3.0","1.0","3.0","","3.0","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","H Wayne","Australia","2013-07-18","SYD-HNL return. Sydney to Honolulu - Check in staff very efficient. Friends travelling to Honolulu night before and went to service desk to ask about window seats. The man at the desk said that we were currently sitting in the middle of the aircraft and he would try to get us window seats as the flight was full. Arrived at the airport next day to check in and was assigned window seats. Cabin crew were very friendly. All of them smiling. Cabin very clean and comfortable. New A330 aircraft. Pillow and blanket provided. Food was good. Very good portion sizes. Cabin crew regularly came through the cabin offering water to passengers. Other drinks were available from the galley upon request. Range of TV's and movies available to watch. Over movies were available for a fee. Smooth flight. Honolulu to Sydney - Printed out boarding pass previous day and had chosen seats then. This time in the middle of the aircraft. Used self serve kiosks to weigh and print out bag tags. Also printed out new boarding passes. Very efficient process. Again a friendly crew. Meal service was good again. This time sitting in the middle of the aircraft there seemed to be more legroom. Cabin crew kept offering water during the flight. The Pau Hana Snack bar was open during the flight. Staff very friendly and efficient. However 1 cabin crew member did not seem as if she wanted to be there. All other cabin crew were great.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","O Mohamed","United Arab Emirates","2010-06-28","CAI-BAH-DXB in Y class. Check in at CAI was smooth. Cabin crew seemed generic and left no impression despite a relatively light load. A340 is by now unbearable and I do recommend against flying GF on their A340s. Wonky IFE bad seats shabby interior make for a really bad experience. Catering was quite poor - the main was alright but salad/desert were terrible. No bread or butter to be seen. Cabin did not give each passengers their own soda can which I find disappointing considering the amount of money a ticket costs. Transfer in BAH was smooth and efficient and I would rate the transfer experience ahead of DXB AUH and even DOH. More seating space in BAH than there was a few years ago. Second leg was an A330-200 better interior snack box more worthwhile and friendlier crew. GF really does need to re-motivate its employees and get rid of those A340s. I find QR to be the better airline although it isn't quite value-for-money as GF is.","","","Economy","","5.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2010-06-13","London Heathrow - Bahrain. Flight wasn't full so I found a 3-Seater at the rear end of the A340 and slept. Breakfast was great and attendants professional. Gulf Air needs to replace their aging A340.","","","Economy","","6.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","A Mallon","Germany","2009-06-16","SEA-YVR This franchise flight was my first with Horizon Air and was a short flight up the archipelago-like coast between Seattle and Vancouver. It was an aged Dash 400 turboprop and there was a mineral water service.","","","Economy","","9.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","L Rogers","","2009-06-14","If you require a wheelchair get to the airport an extra hour early. Do not book an early morning flight because no wheelchairs/attendants may be available until 5:30 AM or later. Expect the attendant to take your boarding pass from you and prepare to make your own way to the correct gate when the attendant takes you to the wrong one. Expect to be scolded as if you are a child by staff if you try to complain. Try to keep your valuables strapped to your body at the security check because the attendant may not pay much attention to them at the time. Although one of the flight attendants was appropriate in language and behavior toward people with disabilities the other was obviously untrained in this and very uncomfortable.","","","","","1.0","","","","","","","","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Bob Fisher","","2006-09-05","HKG-CNX rtn with the family. Very impressed although the ticket for my 20mth old seemed a bit expensive with adult fare being charged until I queried it later. Leather seats and pitch comfy the little Embraer even managed to load my mountain bike. Special meals no problem. All staff pleasant and helpful. Flight was delayed ex HKG due to an aircraft computer glitch but at least the Captain had our safety as a priority! A five star airline.","","","","","","","","","","","","","0"
"hong-kong","/airline-reviews/hong-kong","HK Express customer review","Conrad Kung","","2006-06-30","Very new EMB170 plane. Plane was 2/3 full for both legs and only snacks were served (7:30AM and 8:35PM flight). Bus gate in both airports One purser and one air stewardess on board. since the flying time is about two hours one person is sufficient enough to serve all the passengers on board.","","","","","","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Hammarberg Tobias","Denmark","2013-11-20","Worst airline company I have tried and I travel a lot. The service was extremely bad I flew from Hong Kong to Hanoi and back. Both flights were delayed with more than 2 hours each in fact the flight from Hanoi was delayed more than 3 hours even though its only a short flight. The crew at the destination and in Hanoi didn't do anything to solve the problem. So first and last time I am travelling with Hong Kong Airlines service is a non existing word in this company.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","S Vukas","Croatia","2015-06-26","Booking was easy. Paid 162€ for BCN-MAD return. Booked Classica fare which include 23kg hold luggage and seat selection. Both flights departure time changed to 1h later but informed on time and accepted changes. Online check-in done using Iberia's mobile app, luggage drop-off was friendly and fast. Welcomed on board by well presented crew, cabin on both flights clean and in good condition. Seat pitch as expected, tad larger than Vueling but enough that my knees do not touch seat in front like on Vueling flights. FA's smiling and professional, assisting with luggage. Arrivals on time or a bit earlier. Did not buy anything from BOB but prices were comparable with other cariers with similar business model. Very nice inflight magazine. Luggage delivered in average times for both airports, BCN always longer. First time with Iberia and a very positive experience.","A320","Solo Leisure","Economy","Barcelona to Madrid","7.0","3.0","5.0","","2.0","5.0","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Tonya Pinkins","United States","2015-06-17","The online service to prepay for bags doesn't work. The have no customer service in Marrakesh. Onboard they don't even offer a cup of water, you have to buy a bottle of water for 3 Euros.","","Solo Leisure","Economy","Marrakesh to Gatwick via Madrid","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Michel Perrin","Brazil","2013-06-23","Honolulu-Kona-Honolulu. B717. A real shame. Hawaiian is taking profit of its monopoly. Our United Airlines flight from Tokyo arrived much earlier and therefore we decided to travel immediately to Kona on already booked tickets. A bad humored attendant decided that we should pay US$50 and not US$30 each. We had also to pay for checked-in luggage (US$17) each. As one was 2 pounds over the permission I had to transfer clothes to the hand luggage. Ridiculous. Plus: flight was 90% empty + service was a warn cup of coffee with a soup taste. Note that our return flight was delayed 1hour and a half with no apologizes whatsoever even not from Captain.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Bryan Hoare","Thailand","2010-06-12","BKK-BAH-DOH-BAH-BKK. Probably the worst airline I have ever flown on. I appreciate the A340's are old but there is no excuse for not having hand soap in the toilets or having a faucet that is covered with masking tape so the water flows smoothly - left side toilets in front of seat row 33. There is zero cleaning taking place during the flight and the staff sat at the back and talked throughout the flight without offering service or maintaining the cleanliness of the plane. Paper was heaped on the floor in the toilets and there was limited water. Although staff are pleasant they do not seem happy - god knows how they are not embarrassed to work with such a poor quality airline. There also did not seem enough staff on the plane - during the safety presentation we only had one person in our cabin to do the usual safety seatbelts exits lifejacket routine. My headphone jack did not work on the way back and on the way out it was like being in the 1980's with the poor IFE. Thankfully the plane was not full so I had a whole row to myself to sleep. Its hardly surprising the plane was not full - it was one of the most disgusting plane-rides I have taken - definitely not a three-star airline. At Bahrain airport we were delayed one hour on the BHR-BKK trip and the gate was changed from 35 to 32 during the middle of loading.","","","Economy","","","","","","","","","1.0","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","Streb Lovell","","2008-08-18","SEA-MFR then MFR-LAX. MFR-LAX is an important lifeline that I hope this airline never cancels as lately they have been pulling out of quite a few cities in Oregon. All flights on time and staff very friendly and professional. No complaints really except the small seats. Interesting and fun choice of beverages. This must be the only airline serving free wine and beer.","","","","","4.0","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Don Anderson","United States","2013-11-12","Our flight Sanya to Hong Kong was over four hours late resulting in missing our connection to North America for which we had allowed five hours. A typhoon had blown through the day before which they initially tried to claim as the cause then eventually admitted it was a local ground operations issue. Nobody at Sanya airport had the ability to communicate competently in any language but Chinese and the Hong Kong Airlines staff on the ground admitted that they did not know why their plane was being held on the ground for three hours without boarding (there was not a mechanical problem).","","","Economy","","2.0","4.0","2.0","3.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","C Watson","Switzerland","2015-06-17","Both flights on time, friendly staff, newish interiors. The opened the gate very early from Madrid and I sat in the bus for 20 minutes. The aircraft was parked next to an air bridge that wasn't attached to it. The buy-on-board food didn't really seem to excite anyone (LCCs seem to have better sales). I was in row 6 on the way out and it was fine (I think they can move the curtain to make this a business class seat) but on the second leg in row 10, I didn't have enough space to put my laptop out in a way that I could type on it. This means that paying a little extra would be worth it to get those extra couple of hours of work in. Also, Orly is quite a miserable airport (they don't fly from Paris CDG) but Madrid T4 is nice and modern.","A321","Business","Economy","ORY to GVA via MAD","6.0","3.0","4.0","3.0","","4.0","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Dario D'Angelo","Panama","2015-06-16","Problems started with the reservation process. Their website, at least in Latin America, has terrible bugs. 4 days after having made the reservation online the electronic ticket still wasn't issued. Had to go personally to the local Iberia office. No way to add additional luggage through the web or at their office. Only by phone and upon confirmation 48 hours after, or at the airport paying 25% plus. No seat selection until reaching the airport (neither by paying through website). The plane is old fashioned, no individual screens. Food very very basic and cabin crew clearly annoyed to serve passengers. Plane on-time. Connection in Madrid was 5 hours long so no problem to reach on time the Schengen terminal. Overall very bad experience.","a340-300","Couple Leisure","Economy","PTY to ROM via MAD","2.0","3.0","2.0","2.0","1.0","1.0","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Amy Massoud","United States","2013-06-19","My friend and I both took our 9 month old sons to Hawaii. Staff on flight were not helpful at all. We asked if they would wash our bottles for us being our hands are tied with the babies and they pointed to the restrooms. Asked for help with our carry on we were actually turned away. Both going and back the flight and staff were not accommodating to us fellow passengers were more of a help.","","","Economy","","3.0","2.0","1.0","3.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Brett Kero","Australia","2013-06-11","Hilo to Sydney via Honolulu 10th June. Hilo check in was quick bags booked all the way to Sydney. I still get the lounge due to gold status. Hilo to Honolulu seat 7b 8.50am flight left on time pleasant crew. At Honolulu lounge access again basic wifi coffee soft drinks. No food or snacks available and lounge is a long walk from international gates. Honolulu to Sydney business HA451 seat 1H. Boarding procedures were business and wheelchairs first as it should be then children and pualani gold and platinum. Plane left on time clean and new airbus welcoming crew. After take off spicy crab sushi with pickled ginger and cocktails 45 minutes after take off. Dinner was salmon in rice paper Himalayan rice with macadamia nut pesto and salad - very impressed. Desert was Ice cream truffle strawberry sorbet. Cocktails constant and staff attentive. Before arrival a Hawaiian style high tea was served. Arrival as usual. Due to the airbus only utilizes one door business must walk back through economy to get off so not first off the plane but we are given priority customs forms to fast track forms through customs and immigration. Bags are tagged first class priority and come through very quick. My only complaint is Sydney airport customs they give you an express path ticket when in business and first and that line was huge at Sydney. Overall a great flight and always recommend Hawaiian to all USA destinations.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Alwaleed Althani","Qatar","2010-06-10","DOH-BAH-DOH delayed for one hour on departure from Doha because the fuel was too hot so they needed to add more fuel to cool it down. I think it is Gulf Air trying to save costs by not refueling in Doha service was average. Outbound flight on A320 the seats were comfortable and the meal was good. Flight attendants friendly inbound flight on time and on A330 very comfortable.","","","Business Class","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Guillemard","France","2010-05-30","Bland would be a good resume. I flew economy from Paris to Bahrein and back. A330 looks far from new inside. The seats are similar to Air France economy ones (in other words okay for very small people) - on the way in there was IFE my headset was not working the replacement neither and I had to use my own. On the return one we were on 1st row had more legroom but had to do without IFE at all! Crew does the basics of the job and service acceptable. Food acceptable for economy. If there was any other solution I would not go back on Gulf Air.","","","Economy","","4.0","","","","","","","1.0","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","A Davidson","","2008-01-30","BLI to SEA and very impressed with the ground staff inflight crew and very helpful gate agent on arrival at SEA who gave me her full attention and assistance in getting from one end of the terminal to the other in order to make my connection! Definitely will fly with Horizon more often!","","","","","4.0","","","","","","","","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","G Johnson","","2008-01-04","GEG-SEA-FSN: Flew on the regional jet both to and from Fresno but can tell that they have crammed more seats in the jet than the last time I flew it about five years ago. Seats were really tight. Service was fine; flight late taking off from Fresno but still made connections with Alaska. Horizon has always offered good service. Normally I fly from PUW to SEA and find the service out of Pullman to be excellent.","","","","","4.0","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","G Barr","United States","2013-10-22","Bali to HKG in October in business class. Excellent all round given cost of ticket - flight was on time comfortable business class seat entertainment was not great but acceptable standard and best of all - service was excellent. I had some trepidation having read some of the negative press on this airline but I was very impressed. Compared to the cheap airlines in Europe and America HKA is a class above in my opinion.","","","Business Class","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","D Ito","Germany","2015-06-11","San Jose (SJO) / Madrid in May. San Jose airport lounge by third company was standard. A new flat seat with a huge PTV screen was very comfortable. Business class passengers got 4MB internet coupon. Flight internet worked well. Meals were fine, however, the quality of appetizer was down compared with a few years ago. Wine selection was great as always.  Crews were kind and friendly. After arrival at Madrid, no gate was ready and we had to park on the open spot. No bus or passenger step ladder. We had to wait for them more than 10 min after the belt sign was off","","Couple Leisure","Business Class","San Jose to Madrid","7.0","5.0","4.0","4.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Giorgia Tavolini","France","2015-06-06","A/R Madrid - San Jose (Costa Rica) Economy Class. Very old fashioned company. No individual screen and poor entertainment on the shared ones bad meals and unpleasant staff (also on the ground). It is never pleasant to fly with them especially on such long trips.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Brett Kero","Australia","2013-06-03","Flight HA17 Las Vegas to Honolulu 1 June 13 1.55am red eye. Disappointed no Hawaiian lounge for members at Las Vegas airport security was fast. Seat 14d bulkhead seat at $25 extra is worth it. Boarding was chaos people had to fight to the front to get in as a Pualani gold member. At Las Vegas they do boarding differently wheelchairs first children then first followed by platinum then gold. Once on board I had an annoying kid kicking my seat continually parents not stopping it until I said something. After take off I settled into a nice sleep lights all turned down for people to rest. Drinks were served and free soft drinks and coffee towards landing. Arrival in Honolulu was on time and deplaned 4.45am. Crew friendly and attentive not much involvement as it was an over night flight.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2010-05-24","Kuala Lumpur - Bahrain and Bahrain- Paris CDG . Gulf Air A340-300 on KUL-BAH flights are dragging them down in their star ranking compared to the more spacious A330-200 on their BAH- CDG flights. The lack of legroom is so obvious between the two aircraft and it amazes me at the inconsistency of their products. Their flight attendants are top notch and meals are sumptuous though short in quantity. Due to my Silver Status with their FFP I was accorded a complimentary stay at the Golden Tulip in Bahrain for the duration of the 11 hours connecting time.","","","Economy","","6.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","P Smith","","2008-01-01","YVR-PDX-YVR. Both sectors operated by new Q400 which is as quiet as a jet. Crew very friendly and service very informal but nice to be offered beer or wine and snacks on a short flight. I have always found QX staff to very personable efficient and like their laid-back friendly service. Will fly with them again!","","","","","5.0","","","","","","","","0"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","Edward Hahn","","2007-12-27","A subsidiary of Alaska Airlines. I've flown them many times into Billings MT from both Seattle and Portland OR. I had one bad experience where the early morning flight I was on was canceled because of crew problems. I was not able to get out until late that night on a flight that was 2 hours late. I received a $10.00 meal ticket and that was about it. All other times the flights have been good. On the last one in October 2007 beer and wine from Oregon was complimentary and the flight staff were friendly informative and entertaining. I will continue to use them.","","","","","4.0","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","J Liu","Hong Kong","2013-10-20","Guiyang to Hong Kong a terrible flight. First the flight was delayed about 2 hours they provided some food and beverages which was appreciated but the food looked terrible. Onboard blank stares replaced the usual ""welcome aboard"" with only one flight attendant actually welcoming passengers. The seat was comfortable enough for a short hop but it was on the hard side. When the meal service started there was no choice of a drink and the only sign of food was a terrible pork bun with the pork seemingly mashed together into 2 balls that looked as if they were compressed. There was also no in-flight entertainment. Setting aside the terrible welcome I received the cabin crew were great they were not robotic and were friendly.","","","Economy","","4.0","3.0","4.0","2.0","0.0","","","3.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","L Scott","China","2013-10-06","HKK-HKT return. Better than expected. Delayed one hour on the way to Phuket which seemed to be because we were waiting for connecting passengers. IFE practically non-existent just TV episodes on an overhead screen which I couldn't listen to as there were no headphones but for a 3 hour flight I don't really care. Cabin crew were pleasant. The return journey left on time again with pleasant cabin crew and quite a decent breakfast was served. We landed early. My only real gripe was the highly annoying jingle which they played on a loop at top volume on the outward flight. All-in-all decent value for money.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2015-06-01","Montevideo-Madrid departure lounge ok boarding on time and old style Business class seats. Lots of space. Full cabin but great service by FA. All of them provided service with a smile. Welcome drinks food service magazines all great. Arrival on time. Bags in Madrid took 30 minutes Iberia needs to improve on this. Everything else great. They are really doing a great job on the intercontinental business class service.","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Nick Ledwell","Australia","2013-05-30","Las Vegas - HNL on a 767-300. Staff on the flight were very good with plenty of genuine smiles and offers of assistance. Food and drink offerings were as expected as most options are at a cost. I paid for a digi player and it was ok to pass the time on this 6+ hr sector and found it ok but the selections were a bit limited and in most cases fairly out of date which was disappointing. The real downside was the fact that blankets are not offered and must be bought which would be ok but they hold a very small stock which sold quickly and the cabin was freezing. Fine for the staff who had jackets to wear but for a plane load of people leaving one hot destination for another this isn't good as most people were in shorts and t-shirts.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","David Eyles","Bahrain","2010-03-03","I reserved seats together for my wife and 2 sons but the seats had been given to 3 adult male Bahrainis and my family were expected to be separated. After an argument they were given seats together. The plane was grubby and service lousy. On the return journey the steward gave the impression that serving a woman was beneath him and he treated my wife with ignorance and disdain. They have lost us as customers even if they are the last plane out.","","","Economy","","","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","K Swaminathan","Bahrain","2010-02-20","BAH-MAA. Flight delayed by an hour. Comfortable seating for A321. Food palatable. In-flight service was okay. MAA-BAH take-off delayed by more than two hours! Highly irritating. Otherwise comfortable seating. Palatable food. Decent in-flight service. Pretty expensive compared to Emirates and Etihad. Poor entertainment facility. The only reason to continue flying GF is direct flights to India. Not worth recommending otherwise.","","","Economy","","5.0","","","","","","","4.0","1"
"horizon-air","/airline-reviews/horizon-air","Horizon Air customer review","A Wortham","","2007-05-21","YVR-PDX. Check in a breeze and a small aircraft (think it was a 28 seater). Got a drink and a few snacks as well. Crew on board were fantastic and a great flight. Seats were comfy.","","","","","5.0","","","","","","","","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","G Poun","France","2013-09-22","HKG-TPE. The flight was good. It was a short flight and we arrived early. Good in-flight entertainment. No problems with the luggage.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2015-05-22","MAD-LIM Everything from start to finish was great. Only 15 min from check in to the lounge including security train to T4S and Passport control. Lounge great boarding on time. Nice welcome by FA. Pre-flight drinks newspapers and magazines. Once departed great lunch and very nice service provided by FA. Old style seats lots of space fully flat bed very comfortable. Snacks during flight and light meal before early arrival. On a taxi to the city shortly 25 min after landed in Lima.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Turnley","Dominican Republic","2015-05-22","This is the third flight I have had with Iberia between Santo Domingo and Madrid in recent months and I have been waiting for the bad experience but it simply has not come. The embarking and disembarking the service and the food and the wines have all been excellent and I will not go to Europe now with any other company. I do not know what has changed Iberia around but it is really a pleasure to fly with them now. I am an old man with so many bad experiences on planes that I have great pleasure in praising this airline.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Bret Kero","Australia","2013-05-30","Hilo to HNL 26 May 13 HA 311 Seats 6A. Check-in early and easy in Hilo booked all the way to Vegas. Very basic lounge in Hilo for 1st class and premier club members. Flight on time free juice or water available on 50 minute flight. HNL to Las Vegas HA 8 Seat 29B. Take off on time very packed flight. Cocktail hour started not long after take off and I was informed that Pualani Gold no longer get 2 free cocktails a little disappointing for a 5 hour flight. Pillows and blankets were ok for Economy. Staff appeared to be nice friendly and relaxed they were always walking around to make sure everyone had what they wanted - no request went unanswered. Flight delayed 45 minutes dues to head winds.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Euphory","Kuwait","2010-02-01","KWI-BAH-LHR roundtrip on Economy. KWI-BAH on new A321. Check in and security fast seats comfortable and aircraft clean. Flight not busy and crew friendly and upbeat snack box served. No IFE newspapers and magazines were offered. 4 hour connection time in Bahrain used Gulf Air business lounge which despite showing signs of wear still offers good service cold and hot snacks and free wifi. BAH-LHR on A330 got 3 seats by window to myself - not very comfortable for sleeping but better than trying to sleep upright! Plenty of pillows and blankets offered. Crew polite and efficient and food was fine. In flight entertainment not AVOD offered a decent selection. Cleared LHR immigration with IRIS which is great however there was no priority baggage handling. LHR-BAH : now that Gulf Air uses T4 they no longer have their own lounge- they now share with Skyteam. T4 is pretty gloomy at night and most concessions were closed. On plus side security was faster to clear than at T3. A340 left on time crew efficient and minimally polite. Food and comfort decent and early arrival ahead of schedule into Bahrain. Was able to standby for an earlier flight that day. BAH-KWI on A319 busy flight crew were pleasant and courteous. Snack box served. Considering this is economy class not a bad experience and very good value considering the fare I paid.","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","A Hong","Canada","2013-09-15","HX529 September 12 2013. Booked Hanoi - Hong Kong. On the departure day we had no idea the flight was cancelled no communication from the airline whatsoever. We had to call the airline to see that the flight was indeed cancelled since the airline website was utterly useless and they tried to have us fly the next day which was unacceptable to us. We asked them to put us on the Cathay Pacific flight on the same day and they said they would call us back. A few hours went by and no word so we called them back. The woman on the phone had the audacity to say we had contacted them a few days ago to try to cancel our flight and get a refund which was a lie. Eventually they got us on the Cathay flight. This was a classic case of ""you get what you pay for"". We booked with Hong Kong Airlines to save some money but will do so again we will rather spend the extra money for less stress and better service with other airlines such as Cathay.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","D Cicco","Italy","2015-05-20","Flight Rome - Lisbon with stop in Madrid. Flight on time but it seems that to fly with a low cost airline everything requires a fee - change seats and even the food. Plane was dirty. Never again this company.","","","Economy","","1.0","2.0","2.0","1.0","0.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Bret Kero","Australia","2013-05-28","SYD-HNL HA 436 20.00 flight depart SYD on time Seat 1B. USB power available. Check-in smooth friendly and personal as you would expect for a Pualani Gold Member. Air New Zealand lounge for drinks and snacks a little over crowded. In bound plane arrived on time. Boarding is always a push and shove in Sydney and they start with children which annoys me Business or First should go first. After being seated champagne was nice but rushed. Only 9 people in business and 3 flight attendants so good service. After take off hot towels and customs forms handed out. Tables set for cheese biscuits and cocktails served. Staff friendly and professional. Dinner served less than 1 hour into the flight. I had steak and pumpkin ravioli and it was very nice. Lights turned down and window shades closed. Bathroom nice laid out with amenities. Sleep as always is hard for me the seats are not lie flat but are still comfortable leather recliners. Breakfast served an hour out of Honolulu. In Honolulu only had 1 hour 15 minutes to make it through customs and my next flight I made it through customs in 15 mins. Overall a great flight and what I have come to expect from Hawaiian business class.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","G Armstrong","United Kingdom","2010-01-13","LHR-BAH-DAC return. 3 out of 4 flights were late. On outgoing journey we had a six hour connection and this was extended to over 8 hours by the delay but no food was offered. There were no announcements at BAH explaining the delays or giving an accurate idea how long it would be. When the connection arrived boarding took a long time as there did not seem to be enough staff. It was necessary to go through security at BAH to get to connecting flights. Inflight entertainment was poor. Only positive point on DAC-BAH flight we were upgraded to Business class.","","","Economy","","2.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Simon O'Connell","United Kingdom","2013-09-10","Had booked Hanoi - Hong Kong - Hanoi 4pax. Before even getting to Hong Kong the return flight was cancelled 5 days before the original date of the flight 'due to operational reasons'. Offered a flight with them for the following day which didn't suit our itinerary then offered a flight the day before the original: again this was cutting short our few days in HK. Left it with them to sort out another flight on the original day. No response by email or phone for several days. Went for the outward flight from Hanoi: all checked in and waiting at gate then flight cancelled due to 'operational difficulties' This was 10pm. They were going to put us up in some random hotel until the following day same late evening departure but after much waiting protesting following counter staff through the airport to collect bags and be re-admitted to Vietnam some passengers with onward connections seeming to go off on another flight they eventually got us on Thai Airways to Bangkok to get their own BKK to HKG flight at 02.30. So we got to HK at 06.00 about 8 hours late. I then had to make several calls whilst in Hong Kong to get them to sort out a return flight which eventually came through with Vietnam Airlines. I will avoid booking HK Airlines in future.","","","Economy","","","3.0","3.0","2.0","0.0","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Ann Chung","Hong Kong","2013-08-06","First and last time flying them. First time visiting Shanghai choose HX because of their departure time (Friday night back Sunday night). From HKG to Shanghai our departure time was supposed to be 9pm and land at 11.30pm. As we got to the departure gate we were waiting to be called but it was 9.30pm and there was no announcement ground staff told us delay was due to typhoon after 5mins we got onboard but we were kept waiting (no announcements from Pilot). Told we would take off at 11pm plane landed at 1.15am. On the flight back from Shanghai to HKG departure time 9.10pm we were informed there would be no delay but again there was a long time waiting at the departure gate. Got onboard at 10.15pm and after doors were closed there was no signs of push back. At 11.30pm we finally took off and landed at 2.15am.","","","Economy","","1.0","3.0","3.0","2.0","2.0","","","0.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Helen Devries","Costa Rica","2015-05-12","Outward SJO-MAD-LHR back MAD-SJO. New planes both ways clean and as comfortable as one might expect in economy. Good staff both ways - the crew on the SJO-MAD leg were super nothing too much trouble for them and a lovely friendly atmosphere. Food adequate - again as expected for economy. IFE good too. I use Iberia primarily to avoid the pointless hassle of US airports but after the last two experiences of flying with them I'd recommend them.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Dolnik","Germany","2013-05-27","KOA-OGG-LIH-HNL. We made 3 inter island flights with Hawaiian on our vacation (3 persons). Flights were almost on time. Staff helpful and friendly. Only a drink service (fruit juice) on the short flights (30min). Planes (B717) clean and with a special ""Hawaiian fragrance"" in the cabin. Good value for the money.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","A Martin","United Kingdom","2010-01-12","LHR-BAH-BKK return. Cramped tatty planes no IFE filthy toilets rude surly and unprofessional check-in staff poor flight attendants and vile food. It’s not that the flights were cheap either. Never again with Gulf Air.","","","Economy","","","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Claude Bernatchez","Hong Kong","2013-07-08","June 29 flight HX775 departure 12.15 from Hong Kong to Bangkok and July 2nd flight HX766 departure 20.25 from Bangkok to Hong Kong. Both flights substantially delayed (respectively more than 3 hours for the flight to Bangkok even if officially it was rescheduled for 14.30 and 2 hours for the Hong Kong flight) which needless to say has been causing inconvenience. On the return flight the delay was such that we arrived in Hong Kong at 2am. At that time of the night the 'Airport Express' is not in service. I had to take a taxi. Adding to this poor service at check-in for both flight exhibited nothing but incompetence and lack of organization. This was the first and the very last time I was flying Hong Kong Airlines and I will not recommend it.","","","Economy","","2.0","4.0","3.0","2.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Z Sompolos","Greece","2015-05-12","ATH-MAD Economy Class May 1st. I traveled with my wife and due to the fact that their online check-in system experienced issues we booked seats in different rows (their online system prompted us to pay extra to change seats). Luckily we managed to do that free-of-charge in the airport on the day of our departure. Moreover we found it unacceptable that on a 4-hour flight there was no free meal offered not even water - for which one had to ask. It saddens me to say that it was the worst flight experience I had so far.","","","Economy","","1.0","2.0","3.0","1.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Jordan Charles","Argentina","2015-05-12","EZE-MAD on board A340-500 with new seat configuration. Greatly improved seating IFE so much better and even the cabin staff are so much better attentive and welcoming. Food good Spanish wines good too.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Gregory Beaumont","United States","2013-05-20","Arrive at Kennedy for a flight going from New York to Oahu. Only then do we find luggage is $25 a bag more. We were going to see my son in the Marines stationed at Oahu. I tried to see if I could get my veteran's discount and was declined. I later asked if active military would be able to get a discount. I was told they used to do it but stopped. On our tickets it said lunch and supper. However supper turned out just to be a snack (crackers and cheese). No complimentary movie even though the flight is 11 hours long. The straw that broke the camel's back was the return trip. My son wanted to see us off. As active military almost every airline will give him a gate pass to see us off. He showed his ID and security instructed us to get to the counter and get a pass for him. We had to wait in a rebagging line a half hour. When we finally got to the counter I stated that we needed to get a pass for him. The woman said ""Passes are only for the handicapped and seniors."" At that point I flipped she issued him a pass and told me the I have to understand this is for security reasons. Never again.","","","Economy","","","4.0","3.0","2.0","3.0","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","M Jonson","Canada","2010-01-10","It is one thing to have luggage arrive late to have the plane leave 5 hours late causing you to miss your next international connection and to have the check in staff laughing and joking about mistakes. But it is additionally troublesome when you get no information and /or information that is so ludicrous it cannot possibly be true and information that is contradictory between agents. This does not build trust in an airline we never will fly Gulf Air again.","","","Economy","","5.0","","","","","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","L Rodriguez","United Kingdom","2010-01-09","London to Manila with stop over at Bahrain - Gulf Air were the cheapest fare. Headphones worked in only one ear. Carpets dirty. Food disgusting and used trays took ages to be taken away. The crew on the plane were alright but check in desk staff were not friendly and more interested in laughing and joking with each other than serving.","","","Economy","","1.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","B Poon","Hong Kong","2013-07-01","HKG-PEK return. Seats are comfortable enough. I especially appreciate the sensitivity of the Entertainment touch screen. Entertainment is enough. Cabin crew also serves well as I saw them being very helpful to teach another pax to use the goods sold on SkyShop. The only demerit I had to state would be lack of beverage. There's still improvement on the taste of breakfast (fried egg is unsatisfactory).","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","E Schwartz","United States","2013-05-19","Purchased Business Class round-trip BKK-HKG-BKK as they had the lowest fare and convenient times. However for a business class product it was not as good as other carriers on this route. On check-in I was not offered the security/immigration ""FastTrack"" that I always get on other business class flights out of BKK. When I asked they said it was not available for my fare code. I found this unusual since I paid a full-fare refundable fare. After further complaints they gave me the FastTrack pass. I did get the invitation to a 3rd party Business Class lounge which was quiet and offered a fair selection of drinks sandwiches warm snacks and fruit. Flight departed 2.5 hours late and there was no explanation. Onboard the captain announcements sounded competent and assuring. A330 had nice lie-flat business class seats. The business class cabin was only about 20% full. The flight attendants were good and provided a nice friendly service hot towels before departure and after meal. Had a nice hot Thai meal with white wine. Coffee wasn't very good. The entertainment system was not fully functional. The ""Hollywood Movies"" section had no movies so I watched a Japanese movie with English sub-titles. On arrival at HKG we parked at a remote location and we had to take a bus to the terminal. This seemed inconvenient at first but actually was quite nice as the bus takes you direct to the immigration area and you don't have to take walk far or take the shuttle train. Overall it was an ok Business Class product for the price but not what one would expect from Cathay Emirates or Thai who fly the same route.","","","Business Class","","5.0","4.0","4.0","4.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2015-05-12","LHR-MAD. The plane was an A340-600 with the new interiors. Load factor was about 50% so lots of room for everyone. The IFE system was active and earphones were handed out like on a long-haul flight very nice touch the flight passed by very quickly! The crew was very nice although a little slow with the BOB service. I had a vegetable sandwich that was good but pricey. Pillows and blankets were provided under request. The flight departed early and arrived 2 minutes late the reason was approach congestion given that one runway at MAD was not operative which was announced by the captain. Overall a very good experience I will try to fly on the A340 whenever is possible on this route.","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Colin Pay","United Kingdom","2013-05-19","HNL-OGG-KOA-HNL. Three separate legs during a vacation on B717.Very good service on these short trips all on time.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","G Ward","Bahrain","2010-01-08","Flight to Dubai initially delayed one hour then three. Was offered flight to Abu Dhabi plus a taxi ride - took this option as I needed to get to a meeting - and then 30 minutes later that was cancelled. If Bahrain wants to be 'business friendly' it needs to have a reliable schedule of flights provided by Gulf Air!","","","Economy","","","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","F Wong","Hong Kong","2013-04-01","HKG to Sanya return. My outbound flight delayed an hour without announcement. Boarding was a little rushed and chaotic. A330 airbus seating was not bad even had AVOD (although mine didn't work). For a 90 min flight all I got was a tiny hot dog wrapped in foil (not on a tray) a small cup of water only one round of tea not even coffee. Absolutely no other drinks offered. It felt like a budget airlines although the ticket price matches other carriers such as Dragon air or CX. Service was lukewarm. On return the plane was even smaller they served a hot dog again very stingy indeed but I was prepared this time by eating before boarding. No IFE only overhead TV. I will only fly with them if their prices are cheap and there are no other choices for that route.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Sue Davis","New Zealand","2013-05-06","My husband and I flew to Honolulu stayed for 6 days then flew on to San Francisco. From being able to check-in online choose or change our seats online to the overall appearance of the plane to the staff etc it was a great experience. I am vegetarian and they do not cater specifically for us so took some food on board. Our seats were good not quite as much leg room as other airlines but sufficient. Baggage allowance was fantastic. Left and arrived on time. Coming back from SF to NZ was a different story. We had extra luggage so we did a manual check in there were issues with the computer system as it was new. Staff were great. Boarded on time then the Captain announced there were problems after 2 hours on the tarmac we disembarked. Captain kept us well informed. Missed our connecting flights. Once again the staff were great. They re-booked all of us gave us generous food vouchers organised free trolleys for our luggage and had them waiting for us when we went to collect our luggage. A pretty good experience and we would recommend them.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","J Ashiblie","Malaysia","2009-12-17","DAM-BAH-KUL. Flight delayed out of Damascus but was above the Minimum Connecting Time so my family and I were not worried. Crew attentive. From Bahrain the flight was full crew attentive and did an excellent job. The problem was their aged A340 and clogged toilets. When Gulf Air receives new aircraft their product will be far better.","","","Economy","","8.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","D Christensen","Bahrain","2009-12-14","BAH-BKK in Economy. Cramped seats plane 100% full. IFE where I was was falling apart and wouldn't extend. Sound only coming out of one headphone because of a fault in the seat. Meals gone downhill since I knew it. I used to fly a lot before to LHR in previous years. Cabin attendants are hurried and rushed. On the return it was just as bad and there were no IFE at all. The last time I fly with Gulf long-haul unless new planes arrive.","","","Economy","","1.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Brian Novotne","United States","2013-03-28","Flew PEK-HKG in economy. The airplane itself was comfortable and new. Seating for economy was adequate enough if not a bit generous! Entertainment options while limited were enough for 3 hours of flying time. Those were about the only 2 positives from this flight. Flight attendants were disengaged and not interested in passengers. It took 5 yes 5 different requests to get one beer from them. During the process of asking for the beer one flight attendant rolled her eyes at us! Food for the flight was inedible. While the price may be right I wouldn't go out of my way to fly them again.","","","Economy","","3.0","4.0","2.0","2.0","4.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Harper","United Kingdom","2015-05-11","Madrid to Buenos Aires in Business on A340-600. Efficient check-in normal mammoth journey through Barajas to Lounge. Lounge pretty good. Had seats 6C and 7A. Flat bed type seats excellent with good control over recline when flat bed not required. Staff generally efficient but seemed tired before they started. Kosher meals very poor worse that most other airlines give in economy. Ezeiza generally chaotic on arrival.","","","Business Class","","8.0","5.0","4.0","2.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Cannizzaro","Australia","2013-05-04","Sydney to LA LA to Las Vegas Las Vegas to Hawaii and due to fly back to Sydney tomorrow. We have had nothing but problems. We have a 1 year old and do not expect special treatment however I do expect a level of service which should come with paying the fare. We have to pay $75 extra for a bulk head seat however for all 4 flights have been unable to do this due to a technical problem which they tell us has something to do with travelling with an infant however can't tell us how to overcome this. The majority of the hostesses are rude and not helpful at all. We received no information from them in regards to seatbelt safety etc when it came to our daughter and had to ask. The last thing as a parent you want to do is inconvenience other passengers however they make flying with a child horrific as once again we are unable to book and pay for the bulk head seats through web check in. They had the cheek to tell us that the only way they could help us was for on our last day to catch a cab to the airport and check in that way. We told them it would cost us 130 dollars round trip and we couldn't with our one year old and they couldn't care less. They are a disgrace. I will never ever fly them again and if you are thinking of booking your holiday with them don't.","","","Economy","","2.0","4.0","1.0","2.0","2.0","","","1.0","0"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","P James","United Kingdom","2009-12-11","LHR-BKK-LHR. The outward flights were overbooked and service delivery slow and painful. Two point service from front of economy to the rear with the usual 1 choice of meal left at the end. I found the crew reasonably good. IFE ok but not on demand and some of the channels were jumping around. Bahrain is a great airport cosy all the facilities you require and a great duty free area. On return the flight from BKK to BAH was again overbooked and had no seat back tvs. The headphones had no cushion covers for the earpieces and no blankets but crew good - you do have to ask for drinks. BAH-LHR very pleasant as there was only about 45 of us onboard so loads of room attentive service and good IFE. If looking for a good price and reasonable service then give Gulf a go via Bahrain for good duty free.","","","Economy","","5.0","","","","","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","G Lowndes","United Kingdom","2009-11-18","On the first leg from LHR to Bahrain the plane was filthy trays hadn't been cleaned and we were put right at the back of the plane - so by the time we got any food there wasn't anything worth having. Second leg Bahrain to Bangkok even worse - no inflight entertainment and plane was also very dirty. Staff were pleasant enough but nothing compared with Qatar Emirates and Etihad. Booked with Gulf Air as I thought it would save me money - but for the sake of £50 next time I will choose another airline. Watch out when you get to Bahrain - they tell you one gate number and then it suddenly changes so its a mad dash to get to the right gate in time.","","","Economy","","1.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Colin Lusty","Australia","2013-03-19","Flew last weekend from Shanghai (Hongqaio) to Hong Kong returning to Shanghai (Pudong). Was apprehensive after reading reviews on this site. Was pleasantly surprised both flights boarded on time there were the inevitable delays on taking off from both Hongqaio and Hong Kong but these airports are infamous for congestion. Both flights landed on time. Meals were good on both legs although no alcohol served which doesn't really matter on a 2 hour flight. Service was good on two full planes (A330's both ways). Good PTV although sectors not long enough to enjoy full movie-stuck to TV programmes instead. Overall pleased with the service provided-will fly them again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Robert Carberry","United Kingdom","2015-05-08","LHR-LPA-LHR 25 April 2015. No problem with price as part of a holiday package. Didn't buy any food as ate in T5. One and only problem with IB Express is the absurd legroom. If the flight had been full I would not have been able to sit down at all. Even with a spare seat between 2 of us it was the most uncomfortable 4 hours we have ever had on a plane. We were under the impression we would be on a regular IB flight on the return leg as there was no mention of Express but turned out to be the same. Luckily got the exit row which made us feel as though we had won the lottery. Whoever approves this kind of legroom clearly never has to sit there.","","","Economy","","5.0","1.0","4.0","0.0","0.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","B Jonas","Austria","2015-04-28","Friday April 24th flight number IB3121. Vienna - Madrid - Alicante. Worst airline ticket was expensive but Iberia is in fact a low cost airline. No luggage included no food or drinks during the 3hr flight to Madrid you have to pay for everything. They didn't even propose free water we had to ask for it. If possible avoid this airline. Expensive and cheap service.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Wilson","Australia","2013-05-02","SYD-HNL in April. Pretty ordinary service sarcastic staff member and were inattentive. When we needed extra blankets for all of us 2 adults and a child the crew member said they never have enough blankets and I had to go and find someone. He was uninterested and wasn't going to even look for one. My husband found a couple as the cabin was absolutely freezing. The flight was not full so having extra seats were good but the food was really ordinary too. One meal was OK but not great. Movies at a cost. We paid a good price for the ticket so was very disappointing.","","","Economy","","4.0","3.0","3.0","2.0","3.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Chapman","United States","2013-04-23","Flew SAN to OGG with layovers at HNL both legs. All flights left and arrived early. We were even able to take an earlier connecting flight from OGG to HNL for no extra charge. Service was friendly but not outstanding.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"gulf-air","/airline-reviews/gulf-air","Gulf Air customer review","Kevin Rock","Bahrain","2009-11-05","Flight delayed Bahrain to Jeddah (Monday). Now Wednesday and stuck in Jeddah - flight back to Bahrain is also delayed this time by more than 3 hours. Dont know why I bother it's just a never ending story with Gulf Air. Advise that you avoid Gulf whenever possible!","","","Economy","","","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","R J Fisher","Hong Kong","2013-03-14","Return sector HX764 Phuket-Hong Kong. Business Class 23 Jan 2013. Not advised of schedule change: Flight scheduled to depart at 03.30am. HX hotline advised flight was cancelled Phuket handling agent advised flight would depart at 01.00am. No response from either as to why they had not attempted to contact me. Lounge facilities: On previous occasions use of the ""coral Lounge"" was provided. This time I was guided to a table at a small snack bar. Flight: Online check in revealed limited seating choice. In the event I was alone in Business Class. One can assume that no one was notified of the schedule change as Y class appeared lightly loaded as well. I was dozing seat reclined listening to my ipod when I heard the landing gear being lowered. I raised the window blinds saw HK lighting: Seat back to upright earphones off and noted that the cabin crew were absent [although I could hear them chatting] and that the galley curtain remained drawn. Overall: The lax attitude to passenger handling of high yield passengers is difficult to accept. This was not my first experience of HX 'Premium' service however it has been my last.","","","Business Class","","","2.0","1.0","0.0","0.0","","","2.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Richard Frost","Hong Kong","2013-02-07","HKG-TPE-HKG. Outbound flight on time. Had Indian Vegetarian meal which was bland but a proper meal served on a 70 minute flight. New planes seat back entertainment. Return flight delayed by 15 minutes food much better from Taipei. It was the cheapest option and good value.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Jezrel Sabaduquia","United States","2015-04-20","ARN-MAD SVQ-MAD. All flights on Iberia Express. The airline has been voted as the world's most on-time airline and my experience clearly reflected that. All flights were extremely punctual. Service was also efficient and friendly and the staff were well groomed and professional. BOB options are decent but not as extensive as Norwegian's. Seats were comfortable with decent legroom. Magazine was also very well written with excellent articles. Overall a reliable LCC product with on-time flights.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Deron","Canada","2013-04-18","Quick flights between HNL-OGG and KOA. Very pleasant airline. Smiling crew. Efficient boarding resulting in very punctual departures. Beverages were offered: a lot of efforts are put in these very short flights. Can't wait to try them on longer route! Hawaiian airlines should consider flying to Vancouver!","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","J Klakayan","United Kingdom","2013-01-18","BKK-HKG Hong Kong Airlines was by far the best option for price and decent times. Very pleasantly surprised. Both flights on time. Decent meals onboard. Pleasant crew. Soft drinks tea coffee and beer offered. Decent range of in- seat entertainment for a short flight including programmes in English. Maybe I was lucky but I had a great experience on both legs.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Gerry Thompson","Switzerland","2015-04-19","Flew GVA-MAD MAD-MIA. Both flights left on time and both arrived early. Lounge in MAD was very nice. When I got to my seat (2A) on the MIA flight part of the cushion was wet. I told a FA and she made a phone call. Within minutes a technician arrived took the seat cushion in turn made a call. New cushion delivered to the plane and installed - all within 15 mins! Great food lovely wines and perfect service. The ""renaissance"" of Iberia is a miracle! Planes were spotless and FAs attentive English speaking. Flat bed more comfortable than BA's and IFE excellent. Will gladly fly IB again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Turnley","Dominican Republic","2015-04-10","Wonderful surprise! I arrived in Madrid from London with a connection time of 65 minutes but went through the security with no hassles and everything was clearly signed at the Madrid airport with many flight information boards. Boarded easily and settled down into 2A right next to the window but a squeeze to actually get into the seat because of the herringbone conformation. A good seat with a 6 ft bed and soft pillow and blanket . Warm welcome from the all female flight crew in Spanish and English and then some bubbly and a delicious lunch very healthy food and not too heavy and decent Spanish wines. We left on time and arrived almost on time in Santo Domingo. I read much of the way. The seat had many little spots to put things. Delicious afternoon tea before landing and I was very impressed.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Judy","United States","2013-04-04","My wife and I got married on Kauai and honeymooned on Maui. Flew Hawaiian Airlines the entire way. On the return we inquired about changing our flight so we would not have a 3-hour layover in Honolulu. The woman at the counter informed us there may be a small fee. 20 minutes later she informed us it would cost $650 per person to change our flight. She was attempting to sell us new tickets at day-of prices and subtracting what we had already paid for our current tickets. She handed us back our ticket vouchers with ""OC"" written on them. It seems she unblocked our hand picked seats we reserved 6 months ago in order to investigate changing our tickets. The ""OC"" stands for overcharge and we no longer had seats on the flight from Honolulu to Portland. This was a 6 hour flight and comfortable seats were important. Got off the plane in Honolulu. Told we needed to speak to the ticket agent at the departing gate. He did find us seats on the flight but they were at the back. Supervisor eventually gave us emergency exit row seats. The real shame is Hawaiian used to be better than the other airlines but now they nickle and dime you with hidden costs just like all the rest.","","","Economy","","","3.0","1.0","3.0","2.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Shanklin","United States","2013-04-04","HNL to INC. Flight was not full so there were empty seats. Plane was a very old 767 that was showing its age. Run down and torn seats my table tray still had crumbs and gravy stains and my seat volume control was broken as was the overhead monitor screens. Cabin staff treated passengers like cattle. The only smiles I saw from the flight attendants were when they tandem delivered drinks and meals joking loudly with each other as if the passengers didn't matter. During the noodle service the 2 male flight attendants were in such a rush that they shoved the noodle cup in our laps even though some passengers didn't have their tray down. The service did resemble the price I paid. On the upside the meal was tasty and plentiful and the trip back from Fukuoka to HNL was completely opposite.","","","Economy","","3.0","2.0","1.0","4.0","1.0","","","4.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Tommy Koo","Hong Kong","2012-11-14","HX374 / HX375 from HKG - KWE (Guiyang China). Flight delayed 30 minutes they said it was due to the heavy traffic at HKIA. On return to HKG the plane was delayed 3 hours again the delay is because of the heavy traffic in HKIA. The ""meal"" onboard was only bread with ham - ridiculous.","","","Economy","","1.0","3.0","3.0","2.0","2.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","R Thomas","United Kingdom","2015-04-06","LHR-MAD-SJO Outbound 18 Feb return 24 Mar 2015. Booked with British Airways and had BA flights from LHR-MAD and MAD-LHR. These were more than satisfactory with decent aircraft and excellent crew. The Iberia flights terrible. Going out flight completely full disinterested cabin crew and tired aircraft. Return flight like something from the 1990s. The A340-300 must have had zero upgrades from new. Again completely full and I was seated four rows back from a bulkhead. The bulkhead had the television screen fixed to it and for the whole flight(10hrs) flickered and flashed the whole time making any kind of sleep impossible. The cabin crew were as disinterested as is possible almost throwing the food on to the table. Not sure if they are in some sort of industrial dispute or not seemed like it. Seating uncomfortable but just enough legroom to twist and turn. All flights arrived safely and on time which are the most important things. We booked these flights to avoid the inconvenience caused by US immigration and customs when trying to transit to Costa Rica from Europe and using a US airline. For anyone thinking of using Iberia to avoid the US fiasco just one word - don't.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Mike Palmer","United Kingdom","2013-03-25","Flew Hawaiian for the first time from San Francisco to Honolulu in coach with some trepidation given previous reviews. On checking in online exit row seats (window/aisle) in a 2-4-2 layout were available at 35 bucks each. Well worth the money especially as priority boarding was thrown in to the price. Bag drop was slow but bags helpfully tagged through to Molokai. Well organised boarding on a completely full flight plus the priority boarding meant that overhead bin space wasn't an issue (though it was for others who boarded later). An on time departure and a very thorough briefing on our role at the emergency exit set a positive tone for the flight. A ""continental breakfast"" (but more like a snack box) with a sweet roll with cream cheese savoury snack bag and a cookie plus T&Cs and juice was served promptly. A second round of T&Cs and a later water run were offered and unexpected. An hour or so out of Honolulu a further drinks run with T&Cs and complimentary mai tai were offered concluding a cabin service which was good and delivered by friendly and professional crew. All in all - cheaper than other N American carriers by a fair amount with a good level of service I wasn't expecting.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Mike Liam","Hong Kong","2012-10-04","From Hong Kong to Kaohsiung on HX 296. The check in process was efficient. I enjoyed their lounge. They offered the touch screen entertainment system in every seats. Though it was a short journey for only 1 hour they still offered a pair of slippers for every passenger. The crew was nice and helpful with a nice cotton blanket. It will definitely be my first choice.","","","Business Class","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Jorge Corrales","United Kingdom","2015-04-04","SJO-MAD-LHR. Late departure due to a late arrival from Madrid. The first leg was with a Airbus 340-300 very old and uncountable plane no PTV's. The plane was completely full. They served two meals: dinner pasta or beef. Breakfast was a joke a piece of bun some pieces of fruit and a yoghurt. Normally you get bigger and better portions with other airlines. These planes are very old the seats are uncomfortable and dirty the whole cabin looks dirty. Late arrival to Madrid leaving me only 30 min to connect in Barajas. No Iberia staff there to help us basically you have to help yourself. I made my connection with British Airways to Heathrow but when I arrived I wasn't surprised that Iberia lost my suitcase. I'd avoid them if I have other options.","","","Economy","","5.0","2.0","4.0","1.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A Storey","United States","2015-04-01","MAD-ORD on A330. Business Class cabin very clean and lie flat seats are comfortable. Food and wine selections were excellent. Inflight entertainment system had good selection of movies and TV shows but less than other carriers. Crew were also very good. Definitely will fly them again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Koenig","Brazil","2013-03-18","Short OGG-KOA island hop flight in a Boeing 717. Chose HA over others since preferred to be in a jet rather than smaller turboprop. Rather chaotic check-in process but that could be the fault of the airport and once past that it was all good. We had aisle and window seats with one person in between us. Didn't feel cramped. We had tried to upgrade to first the day before (you can to it at a reduced charge 24 hours in advance) but fc seats already filled. No matter. Didn't see that much of a difference. And for such a short flight economy was just fine.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Collins","Australia","2013-03-13","SEA-HNL in a B767. Upgraded to first class at check-in. Seats more business class than first. Service from cabin crew excellent. Food was edible plenty of snacks and drinks available. IFE was a joke. Digi player was old and content the same!","","","First Class","","9.0","3.0","5.0","4.0","2.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Yip Cheuk","Hong Kong","2012-09-17","My first return flight Beijing-Hong Kong was cancelled due to bad weather and so as my replacement flight 2 days later (all 3 HK Airlines flight cancelled out of 4 total on that day). Impossible to contact any staff on the phone and no response for my voice and e-mails. I gave up after a couple days and travelled back with another company. Finally the company replied by e-mail yesterday after a few weeks saying they are sorry weather beyond their control etc. and they offer a luggage belt as ""souvenir"" to compensate for all the inconveniences!","","","Economy","","1.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","A Smith","United States","2012-09-16","PEK-HKG. This was a very average airline and I would not go out of my way to fly them again. The seating felt very cramped the flight attendants seemed to lack that high level of customer service but again nothing that was hard to deal with. Not sure why an airline like this gets 4 stars where other airlines I've flown on international legs (Delta United etc) only get 3 stars. This didn't feel any better. If you get the right price though don't hesitate to fly with them.","","","Economy","","5.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2015-03-28","LHR-MAD on the A340 flying a long haul plane on this route was very nice. The interiors looked a little worn out but everything in my seat was functioning. The seats were very spacious and comfortable. In addition the entertainment system was available and headphones were provided the selection was good and more than enough for such a short flight. The crew were very courteous and attentive to passengers and the service was fast and efficient. The meal provided on board was OK but some details like the dessert presentation or the absence of welcome drink were not up to standards. Airport experiences were good both at Heathrow and Madrid the baggage took a while to come out though. The flight departed on time and arrived 30 minutes early. Overall a very good experience one of the few flights in Europe where I felt paying business class was value for money.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Doring","Australia","2013-03-04","We flew Sydney to HNL - Sydney on their new A330. The seats were very uncomfortable like sitting on bricks for 9.5 hours and 10.5 coming back the service was terrible and the staff don't smile. Food was ok drink service terrible entertainment - they wanted $8.00 for a movie. Next time we will pay extra and go Qantas.","","","Economy","","","1.0","1.0","3.0","1.0","","","2.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","P Hutchinson","Hong Kong","2012-09-04","I have booked to fly twice with this airline. both times flights have been cancelled. First time was in June we were taking an early flight to Bali and was informed via e-mail with less than 48 hrs notice that the flight was cancelled and we were put on the much later flight. Very surprised to find that on the return flight there was no entertainment for the same 5hr flight? The second time my wife and I and my wife's parents are booked to fly HKG - Hanoi on the 4th October 2012 and return Hanoi - HKG 8th October. I have received an e- mail today to say that both flights are cancelled no apology and no advice on alternative travel options. I quickly looked for alternative flights that meet our requirements ( work in HK and domestic flights in Vietnam into consideration) and found one Dragon Air flight and one Cathay flight that suited. I called the Customer ""help"" line suggested they transfer us to these flights to be told that HK Airlines do not have an agreement with Dragon Air or Cathay. They instead asked us to take HK Airlines flights one day before the outgoing and one day after the return date to which I said no. We will never be booking with HK Airlines again.","","","Economy","","1.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","K Smith","United States","2015-03-28","IB6253 on 22 March. Never flying this airline again! The flight attendants were rude and absolutely inconsiderate! The flight attendants could not care less about you being comfortable and would throw your food at you. Asked politely for help fixing my TV on my seat from Madrid to JFK and all I got was ya ya ya. The food was cold and took over 45 minutes to clear our trays. I will never again fly this airline again.","","","Economy","","","3.0","1.0","2.0","3.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D Jones","Australia","2013-02-20","My husband and I flew HA Brisbane to Honolulu Business Class Flight 444 6 Feb 2013. Boeing 767. The cost was Return $7483 Aus. The plane had the oldest most uncomfortable seats I have ever been on. The only good thing about the flight was it was direct Brisbane to Honolulu. I was seated in Seat 2b. The flight on the way home was a newer Boeing 767. I was seated in 1A and it was better. Hawaiian Airlines should not say these are Business Class Seats. Service on the way to Honolulu left much to be desired. It was better on the way Home to Brisbane.","","","Business Class","","","1.0","2.0","3.0","3.0","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Michael Spivey","Hong Kong","2012-09-03","Phuket-Hong Kong August 29th. Aircraft arrived from HKG on schedule. Passengers boarded quickly and the plane left Phuket on time (02.45). Most passengers choose to sleep straightaway but water tea coffee and a hot snack was offered. Arrived HKG ahead of schedule at 06.55. Plane parked on tarmac and bus to HKG immigration. Luggage arrived within 30 mins of landing. When this flight is on time I would say value for money. There are advantages to a night flight. But I can imagine the discomfort when this flight is delayed. A320 with 144 economy seats and 8 ""business class.""","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","G Tudor","Hong Kong","2012-08-29","We had a weekend break from HKG to Phuket and the flight was overbooked. 14 people were left without a seat on a plane holding at the most 300. This is a calculated approach by the airline - they know that they overbook but continue to take the money. We were only flying away Friday back Sunday so the idea of arriving a day late - the offer made - was a joke. I would not recommend anyone flying this airline until the stop overbooking.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","E Simeone","Belgium","2015-03-25","BRU-MAD-MVD return c class. Just wonder how they call this service business class. I have flown IB since the early 80's when they still had a 1st class and DC10 and jumbo 747 then a new business class was brought on board and they are still using it on A340 on most os the SA routes. They have the do not care attitude both on board and on the ground. Staff on board disappear after meal service and lucky you if you need anything at all. This is a business class service of almost 12 hours long? I had the unpleasant need to fly them 4 times intercontinental this year alone and I am sorry to have to admit that there are too many comments to write about in only one report. May I just say that they need to get their act together now. I am golden status with them but I will start seeing other options even if this mean going to eze or sao. Rude is also a good way to describe it staff. I however would like to ask that MVD staff both in town offices and airport can be relia ble. Only speaking about this station.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","John Creighton","United States","2013-02-12","This is my second trip with Hawaiian Airlines. Both times were first class the most recent flight being 01/08/2013 HA 51 JFK to HNL. Flight Crew was very nice. The food was very good even though a touch fancy for my taste. One complaint though why should they charge a first class passenger an overweight fee for a bag.","","","First Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Robert Wharmby","Hong Kong","2012-08-28","Last week I was flying to Beijing and they delayed the flight 5hrs with the reason being that they needed a new plane? I had to fight for over 30 mins to be transferred to another flight (Dragonair). Was finally transferred and thought that would be the end of that however on the return flight two days later the same excuse was used and there was another 3 hr delay on the return. The thing that made my blood boil wasn't the lack of organization or the pathetic excuses they made it was the ground staff who rolled their eyes and tutted when I complained and asked to be put on a flight that was leaving on time. I also spoke to other passengers and they had delays of up to 10hrs with the same level of service. If this level of service continues and the amount of delays this airline experiences remains then I think this is an airline will soon be out of business.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2015-03-20","MAD-JFK. Full flight plane boarded on time by group numbers. Once on board new economy seat fine personal IFE. Departed on time. FA mediocre not very friendly. Food served: horrible lunch snack prior to arrival was better. FA served water during the flight. Arrival on time on a taxi 30 mins after arrival.","","","Economy","","6.0","4.0","3.0","3.0","5.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Irene Johnson","United States","2013-01-31","I wasn't expecting much because my ticket from Honolulu to LA was only $172! After flying from Auckland to Honolulu and receiving nothing but water I was bowled over when we were given a complimentary snack box beverages and even a complimentary mai-tai. The entertainment required a 10 dollar fee and since I did not have my own headset an additional 3 dollars bought a headset. The attendants were lukewarm.","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","5.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Willy Valette","United Kingdom","2012-08-12","London-Hong Kong Route. Originally booked a return flight for late August/Sept 2012. Found out by chance that Hong Kong Airlines is to suspend this route last week. Tried to check on their website in need all flights has been 'Sold Out'. Tried to call directly to their offices in HK where no one ever anyone picks up the phone! Called their London office staff wouldn't give out any information at all they only say they are doing re- scheduling and cannot give any further info. None of the passengers bought tickets have been contacted! Extremely poor communication and 200% un-reliable. Luckily I bought my ticket through Expedia called them and they in turn contacted the airline and confirmed that the London Hong Kong route is suspended indefinitely from Sept! Expedia managed to get the airline to refund the ticket price in full! but this will take 2-12 weeks! very inconvenient! Will never use even for a short Asian trip!","","","Business Class","","3.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","J Tai","China","2012-08-09","Round trip flight: Beijing-Hong Kong-Taipei Taipei-Hong Kong-Beijing. Every single flight delayed. PEK to HKG supposed to depart at 7.40 am instead delayed until 9 am due to plane maintenance. Because of this I missed the connecting flight to TPE which was scheduled for 12 noon. I had to wait until 5 pm for the next flight - also delayed more than an hour. Coming back TPE-HKG only delayed 20 minutes. HKG-PEK at first I was notified the flight had been changed from 8.15 pm departure to 7.30 pm. I arrive for the 7.30 departure to find out the flight is delayed until 8.50 pm. It is currently 8.30 pm and they have not started boarding yet. When asking for an explanation for flight delays you get the usual ""the previous flight was delayed"" or ""there were airport issues"". Flying with them has been the worst experience I've come across in all my travels.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Buades","Spain","2015-03-20","MAD-JFK. I was offered an upgrade paying a reasonable sum and I decided to go for it I had curiosity to try the new A330 business cabin. My expectations were broadly fulfilled. The new seat configuration is just excellent with lots of privacy room and storage a large screen and decent IFE but the most impressive for me the food and the service. The menu included very tasteful appetizers and then an excellent seabass but as usual with Iberia the best was the variety of prime quality wines. Finally it's remarkable the notable improvement of flight service in Iberia. The chief flight attendant came twice to check if everything was alright and he was extremely warm and polite. The rest of the crew were always smiling and willing to please you anytime. I'm definitely a fan of the Iberia new business class.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Neill Bell","United States","2013-01-30","LAS-HNL-ITO. It is amazing how things change over 12 months. At LAS there are too few check-in staff. Bag drop amazingly can take 30 minutes. So much for on-line check-in and printing boarding passes. On board they still have A330s with seat back screens but that is about all. The choice of viewing available without payment is pathetic. There is no longer even a snack provided for what is quite a long flight instead they want you to buy dismal snacks from the back galley. There is the walk between terminals at HNL and then a fair short flight to Hawaii. Coming back we paid for first class on the short flight. That was good. Bags flew free and Mai Tais are available. The main flight? Dire. No food screens keep trying to get money. I am through with HA. There is no difference now between HA and other carriers I will just use the best schedule at the best price.","","","Economy","","1.0","3.0","2.0","1.0","2.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Wilson","Australia","2013-01-25","HNL-KON-OGG-HNL. Inter-island service is fantastic very comfortable. Every time we were asked by check-in staff whether we wanted emergency exit as I am very tall whilst flights are short as soon as we took off a tasty local fruit drink was offered. I was so impressed I will try them long haul next time hopefully they add Melbourne to their Brisbane and Sydney destinations in Australia.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","A Wilianto","China","2012-08-07","Had several flights with HKG Airlines in the past year and every single one of them was delayed. The worst one was last night supposed to fly out HKG-PVG at 9.30pm but did not take off until 1am! Their excuse? Always the same due to the late arrival of the aircraft. Ground staff last night even tried to lie by saying there was a thunderstorm in Shanghai which I knew from a friend in SH and the weather forecast that there was no thunderstorm. Since we will not arrive in Shanghai until 3am due to the delay ground staff in HKG promised there will be shuttle buses provided from the Pudong airport to four different downtown locations in Shanghai. What happened when I arrived in PVG? The promised services do not exist! It was almost 4am and no one we can talk to. Some of us tried to stop flight attendants who were marching out of the terminal to find the answer again with no success. In the end we had to catch and pay for our own taxi. Agreed with other passengers not worth the money at all and will not fly with them again.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Peter Mair","United Kingdom","2015-03-17","GUA-MAD Jan 24/25. This flight confirmed for me that Iberia is the worst airline. I've flown on and off for 68 years both on major airlines and on minnows including internal flights on Ethiopian Airlines DC3s Aeroflot and CAAC in the 70s. Nothing was as atrocious as this recent Iberia flight. Checked in online my careful choice of seat was ignored at Guatemala City airport and I ended up exactly where I wished to avoid being - in the middle of a four seat row. On the short hop to San Salvador all the lights - secondary lighting exit signs included went out leaving the cabin in total darkness for two or three minutes which was a tad alarming. No apology or explanation given. No seat back screens only a large screen at the front of the cabin which was obscured by heads in the rows forward of me making both the security demonstration and any entertainment offered only partially visible. Overnight the cabin crew could not be found to bring water for the necessary taking of pills. To cap it all my bag did not make the transfer to my ongoing flight MAD-LHR. It will for me always be advisable to travel by an alternative to Iberia if at all possible. A dreadful experience.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Federico Muscogiuri","Ireland","2015-03-17","Madrid - Orly. Upgraded to Business Class at the gate. An old Airbus A320 and the average Recaro business class seat with middle seat blocked configuration which is now used by almost every airline in Europe. Flight assistants were very friendly and professional and the food and drinks surprisingly good for business class. Flight left on time and landed slightly earlier than expected.","","","Business Class","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Robert Conley","United States","2013-01-25","BNE-HNL-SEA. Check-in at BNE was easily the slowest I have experienced anywhere - terrible. The check-in staff at BNE are obviously local contractors who couldn't even tell me if I needed to change terminals at Honolulu ! Very poor directions from ground staff at HNL as to how to get to domestic flight. Aircraft was clean comfortable and seat space seemed quite OK. Staff on board are excellent and very friendly. Ground staff need a good shaking up. Meals only so-so. Lousy in-flight entertainment I simply didn't bother. I would fly again if they could trim their prices a bit but if cabin staff should ever fail me I wouldn't be back.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","J Wallace","United Kingdom","2012-08-01","Delayed 14 hours supposedly because of the bad weather both in Hong Kong and China but other airlines managed to take off with a delay of about two hours. Communication terrible and there were numerous updates (17.00 20.30 23.00 and 01.00 ) followed by further cancellations despite being told the new time was confirmed. Destination countries were not told about changes so my driver also waited 14 hours and even staff at the gates did not know what was happening. I have since been looking on the Internet and delays are still up to six hours which is unacceptable. A miserable start to my trip plus I missed a night at a hotel.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Gilibert Ruben","Switzerland","2015-03-09","We make a trip Geneva-Madrid-Lima and return with my family. The service was average I could say good. All the planes were on-time and the cheking and the luggage management was average and efficient. We had the new airbus A340-600 Miguel Servet and for the return trip Mario Benlliure. The space between the seat was satisfactory good pitch even for the people that they are tall like me. The food between Geneva-Madrid and return is for purchase the prices in my opinion are not too high. Madrid-Lima and return the food service was average I think could be a bit better but the red wine for the economy class is good and free. The pilots gave the basic but efficient information during the flight. The flight attendants are not too bad but the language skills could be improve and could serve more drinks during the flights of course if you wake up the give drinks and sandwich. Overall it was a good experience and I will continue to take Iberia for my trip to South America. Of course KLM and Air France are good companies for this route.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","David Glo","United States","2013-01-18","JFK-HNL-JHM-HNL-JFK. Excellent trip in all respects. JFK-HNL leg was on a new A330. Economy seats are 32"" pitch more than most US carriers. That extra inch makes a difference on a 10-11 hour flight. Two free meals were served by hard-working and attentive staff along with several drink services. Yes the first bag cost $35 but Hawaiian checked it through from JFK to West Maui even though that flight was on Island Air and I never touched the luggage until I reached my final destination. I enjoyed these flights so much that I have already reserved another JFK-HNL-KOA-HNL-JFK trip for this coming July. Since I booked so early I was able to snag row 13 which is in the small quiet section behind Business Class.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Michael Barry","Australia","2012-07-15","Shanghai PVG to Hong Kong. A330-200. Check in experience was good. Given priority service due to being injured and on crutches. A wheelchair was arranged and I was escorted through immigration to the aircraft for early boarding. FA's were friendly helpful and provided very good service. Good choice of entertainment for a short flight. 2 choices for the lunch service was a pleasant surprise. Quite happy with the amount of leg room in the seats for economy. Had a stand off position upon landing in HKG and had to try and make my way off the aircraft using the stairs after I was told that there would be a lift organised. Staff were very helpful with their assistance in getting me off the plane and on the bus. A wheelchair was waiting at the terminal and I was again escorted by staff through immigration baggage claim and out to the exit. A very pleasant experience overall. The only negative though the flight was delayed by about an hour.","","","Economy","","7.0","","","","","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","D Day","Hong Kong","2012-07-02","Took HKG Airlines twice ie 4 flights and every single one was delayed. 'Best' was 1hr delay worst 7.5 hrs (arrived in Bali at 6am instead of 10.30pm. Can't fault the ground staff but the airline has some serious organizational problems. Never going to fly them again - any dollar saved you need to spend triple in food at airports taxi late at night etc.","","","Economy","","2.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","April Martin","United States","2015-07-27","We waited two hours, past our departure time before they loaded the plane. An hour later, they unloaded us. We waited for 45 minutes before we got another plane, and then it was not running either. We arrived four plus hours after our scheduled time. All connecting flights were already gone, so they said good luck. We had to spend the night in Seattle, with no help, or reservations. Everyone passed it off to someone else to help us. We were given a piece of paper that said we had a flight the next day at 9.40 am. When we showed up at the airport, the connecting airline was confused by our piece of paper. We had to go to a special line and untangle the mess. ","","Couple Leisure","Business Class","Iceland to Seattle","2.0","5.0","4.0","1.0","4.0","1.0","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2015-03-09","MAD-TFN-MAD Flights on time early arrival. Boarding by rows FA very nice friendly and efficient. On the downside: food ok but expensive and seats very cramped no legroom at all. Very cheap fare to fly to Tenerife.","","","Economy","","6.0","2.0","4.0","3.0","0.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Christopher Walker","Australia","2013-01-09","My wife and I flew BNE-HNL-BNE 767 just prior to Christmas and returned early January 2013. Flights were on time and staff efficient and helpful. The service side is a let down they say we are a full service airline but there is no choice with meals and very limited drinks service. The seats are reasonable for someone my size 6ft 2 but I would like better entertainment than a digiplayer. If we were planning on returning to Honolulu I would think about upgrading to business.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Bernardine","Australia","2013-01-08","SYD-HNL-OGG-HNL-SYD in December 2012. A330-200 between Sydney and Honolulu and B717 between Honolulu and Maui. All flights on time. On A330 I would advise taking the $75 upgrade to a bulkhead seat - particularly row 11 as its right behind Business class and in a mini cabin of only 3 rows. If travelling overnight I'd pay for economy and upgrade on check-in online to Business if available. Best thing about the flights was the excellent service and the prompt appearance of baggage at the carousel. Food was good drinks plentiful. Pay TV option was a bit much but we read. I joined their FF program before I booked - for only $120 it was worth it! Business check-in express pass through customs lounge access it's kind of like the Qantas Club. You also get priority boarding which was very useful. Hawaiian's aircraft on the Sydney to Honolulu route are all brand new A330s.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","J Wong","Hong Kong","2012-03-26","HKG-LGW. Took Hong Kong Airlines new club classic after 4th day of launch. Food was great with lots of superb choices seat was very good with soft cushioning and comfortable recline. Received Bvlgari amenity kit. Aircraft was A330-200. There was a bar which served lots of wine and beverages. Inflight entertainment was good although some sections were still under construction.","","","Business Class","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Patricia Alexander","United States","2015-07-19","Icelandair employees are borderline rude and completely lacking in the concept of customer service. From start to finish, the experience was stressful and left me angry. To begin with, I tried to check in online using the email sent to me, but the boarding passes would not download, no matter how many times I tried. When we got to the airport we discovered an extremely long line of people wanting to check in, I asked an employee if having checked in online we could avoid the line. She said no. So what is the point of online check-in? When we finally got to check in, the agent was silent, even though she could have, and should have, warned us that the line through security was impossibly long such that there was no way we were going to get to the gate on time. People were pushing and yelling and breaking the line, trying to make their flights. No airport or airline personnel was in sight to offer assistance. Finally, after more than an hour, a person in a uniform - unidentified - pushed a man in front of us and said that he needed to make his flight that would be leaving in a few minutes. At that point, we were already beyond the boarding time for our flight. The person turned to us and said ""they are holding the flights."" No other information was forthcoming. When we finally got to where we could see the security people, it was immediately obvious why it was taking so long. Only one screening station was open! Unbelieveable. We had to run at full speed to the gate, and were the last people they let board. Who knows if there were people who were less fortunate. we had no time at the airport to change our money or apply for the tax refund. So this all cost me more than it should have. We loved Iceland, but thanks to Icelandair I will never go back.""","","Solo Leisure","Economy","Reykjavik to Stockholm","3.0","3.0","3.0","","","1.0","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Buchanan","United Kingdom","2015-07-17","Planes were comfortable, plenty of inflight entertainment, flights on time and arrived a little earlier than scheduled. Prices were incredibly good, however they do fluctuate day to day so make sure you check dates around when you'd like to fly - they may be a lot cheaper on other days. The only drawbacks was getting through check ins on the flight back. We ended up being separated on the plane which, with me being a nervous flyer, didn't bode well. Also the queues for check in at Keflavik were rather long even though we were effectively just dropping our bags off. On the whole though, excellent! It would be nice if airlines didn't capitalise on the fact that if you are hungry or thirsty you have to pay over the odds for food and drink, although this is the same for many airlines.","","Couple Leisure","Economy","Manchester to Keflavik","9.0","4.0","5.0","","5.0","4.0","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Mark Martin","United States","2015-07-13","My expectations were low for Saga Class because the price was half of what I would have paid for Business Class on most transatlantic carriers. That being said, I was pleasantly surprised. The good: Air France Lounge access in BOS was excellent. Check in was great. Saga Lounge in Reykjavik was excellent. Nice AF lounge in Frankfurt. I did a two day layover in Iceland which I enjoyed. The food was good to excellent. I preordered each meal. The lamb was the best choice. I found the crew to be very pleasant and accommodating onboard. The 'less than good': Remote stands in Reykjavik. Not a problem arriving, but leaving was very uncomfortable. They loaded and loaded and loaded folks onto that bus. We waited and kept waiting with the door open and a cold gale coming through. Seriously? They couldn't get another bus? Finally, the flight from KEF to FRA was full in Saga Class with Icelandair execs and their spouses. They were some of the most obnoxious, demanding, and rude passengers I have ever encountered. They got their luggage hand delivered in FRA before any other passengers. ","","Solo Leisure","First Class","BOS to FRA via KEF","8.0","4.0","5.0","4.0","4.0","3.0","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","D Graubard","United States","2015-03-04","IB6275 on 2 February - AMS-MAD-ORD in Business Class. Was supposed to be on BA to London and then AA to Chicago but AA cancelled the LHR-ORD flight. I wasn't emailed or contacted by BA/AA - just happened to find out when I woke up and checked my itinerary. Went to Iberia desk at AMS and they said AA hadn't reissued the tickets yet so I spent 40 minutes on the phone and finally got it settled. AA agent was helpful but the overall process of them moving me to Iberia and not re-ticketing me is ridiculous. IB agent was friendly and issued my boarding passes and I was off through security. A320 of Iberia Express to Madrid left on-time. Flight Attendants were so nice! Small Biz Class in front of plane - served a hot breakfast with smiles and given blankets and magazines. Landed at T4 and transferred to T4S in Madrid. A330 to Chicago - maybe 50% full cabin but coach was maybe 40% full. Flight attendants were excellent! So friendly and ready to assist anytime. Food was delicious and the seat was great - fully flat and plenty of room for storage. Slept a couple hours and watched TV - not a great showcase of options but kept me busy. Landed and bags off quickly. Iberia has really changed and I will happily fly them anytime.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Terry Wotherspoon","United Kingdom","2015-03-04","Flight IB6845 Madrid - Buenos Aires 28th January 2015. Several months previously we had booked and paid for 4 specified seats to allow extra leg room. On arrival at Madrid from Heathrow) we found that our seats had been allocated to other persons and we were allocated 'ordinary' leg room seats! As well as that we were treated quite rudely by the staff at Madrid who didn't seem to care one way or the other about our problem. The food on the plane was at best fair but as I'm now quite biased it's a definite poor. Staff on the flight were distant and clearly not too interested in making sure passengers were ok. At best they did their job but barely. The seats seemed ok at first but after 6 or 7 hours (of a 13 hour flight) they became uncomfortable and before long my back was a little painful. All in all I wouldn't recommend Iberia and it will be a last resort if I ever use them again!","","","Economy","","3.0","3.0","2.0","2.0","3.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Bier","United States","2013-01-08","OAK-OGG-KOA KOA-OGG-SJC. This was my first experience on Hawaiian and it may very well be my last. On the Maui-San Jose flight Hawaiian screened a movie featuring graphic violence on the big screen in front of a crowd that included numerous young children. Hawaiian cancelled our flight rebooked us with a ridiculous routing involving two plane changes and neglected to inform us. I only discovered this when I went on-line to check the flight time. In the process of shifting our itinerary Hawaiian messed up the seat assignments and split up our family. Correcting these mistakes cost me considerable time.","","","Economy","","2.0","2.0","3.0","4.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Lubbers","United States","2013-01-08","Easily the most uncomfortable flight I have taken in the last 40 years. Seat pitch is so tight I was just barely able to hold the inflight magazine between my chest and the seatback in front of me and I am not oversized. Fortunately they are usually on time the crews are pleasant enough and bags are delivered quickly. Would never fly this carrier again if there were another way to get from HNL to the other islands. Their seating brings new meaning to the phrase cattle car.","","","Economy","","3.0","1.0","3.0","0.0","0.0","","","3.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","C Choi","Hong Kong","2012-03-26","Roundtrip from Hong Kong to Shanghai in economy. IFE including VOD was extensive but the 2 hour flight each way didn't allow me to fully enjoy it. Food was average but adequate. The beverage selection was somewhat limited. Service was good. On the return trip my flight was delayed for 2.5 hours.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K McDonald","United States","2015-07-06","I just had 4 flights on Icelandair in the past 2 weeks and they were all excellent. The in-flight entertainment systems were working on all 4 flights, they were all basically on time except for one that was about 45 minutes late taking off. All of the planes seemed in good shape to me and were clean. The seats in economy were much roomier than other airlines I've been on. Plenty of leg room. I have had issues with the seat belts being tight on other airlines and this is the first time I have had plenty of extra slack with the seat belt. I also found the seats to be a little wider than what I have experienced in the past. I did purchase a couple of snack items from their menu and they were very good. They offer a wide selection of items to eat for many different tastes. The attendants were all excellent, going out of their way to help and bring pillows, blankets, headphones, etc. I noticed one lady was offered an iPad to watch when her screen wasn't working and another passenger was moved to an empty seat to be more comfortable. I myself was offered a seat up in SAGA class when I mentioned I wasn't feeling well. I did not take them up on it but I appreciated the offer being made. I think this is a really good airline and they do not seem budget in any way even though their low prices tell a different story. I would highly recommend them to anyone.","Boeing 757-200","FamilyLeisure","Economy","Washington DC to Milan via Keflavik","9.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G Enders","United States","2015-07-04","I have flown Icelandair about 5 times across the Atlantic since 2012. First the positive: at the time it was the only airline which allowed rescheduling of flights for no fee or a very low fee. The lounge in Reykjavik is quite good and the Reykjavik Airport is very nice. There are plenty of negatives with this airline. First of all the planes are quite old and it shows. Staff can be unfriendly if not outright rude. I had numerous delays and one time I got stuck at Reykjavik airport for an entire day. The first alternate plane had an engine failure and the second must have been one of the oldest Boeing 757s in service. I would not recommend them. There are better alternatives now to fly across the Atlantic.","Boeing 757","Solo Leisure","Business Class","JFK to LHR via Reykjavík","5.0","3.0","3.0","4.0","3.0","2.0","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","S Roberts","Honduras","2015-03-04","MAD-MIA Business. The person who decided on these seat should have made a 12 hours overnight flight to try them out. There is no adjustable foot rest instead there is a box that forms part of the bed when you put the seat flat. As a foot rest this box is too high to be comfortable and remember that one leg of the MAD-MIA is made during the day. As a bed the foot rest become the bottom part and it is very narrow. The bed takes the shape of a coffin with little room to move your feet. It would have been better if the foot rest was adjustable and part of the seat.","","","Economy","","8.0","3.0","5.0","5.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","George Ferguson","Canada","2015-03-04","Short flight from Lisbon to Madrid and absolutely nothing remarkable except two notably bad things. Seat pitch seemed the same as a discount Carrier (cramped) and absolutely no drink service offered. I know its a short flight but pretty much every International flag carrier that I've flown on always provides at a very minimum a complimentary drink. Iberia didn't even offer water. This wasn't even a domestic flight it was International one country to another. If I have a choice between pretty much any other carrier other than Iberia I would choose them. I find it embarrassing that the Spanish Flag Carrier is pretty much the same as a low cost Carrier in terms of service.","","","Economy","","4.0","3.0","3.0","0.0","0.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","H Mutschler","Germany","2012-12-23","Flight from Seattle to Honolulu in an old Boeing 767 which was 26 years old. Crew was nice but service was normal. Seats were broken and legroom was ok lavatories showed their age and had a bad smell. Free food service that is not normal on us-carriers. Food was enough and the quality was fair. Took some time in Honolulu until we reached the gate almost 20 minutes after landing.","","","Economy","","6.0","1.0","3.0","4.0","2.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Kitty Thomas","Thailand","2012-03-20","BKK-HKG-BKK Business Class. Very surprised that this airline did not offer any alcoholic drink throughout the flight. On the way back to BKK there were no movies at all only TV programs. Service was very slow and inefficient. Food worse than mediocre. The only thing I liked was the seat - it's angled-lie flat yet comfortable. For a flight of 2.5 hours I would prefer to fly economy class with TG or CX. This was not worth the money.","","","Business Class","","2.0","","","","","","","1.0","0"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","Brent Anderson","New Zealand","2010-12-27","Hong Kong - Sanya return. Great airline attentive crew modern aircraft and comfortable seating for short flights. Business lounge in Hong Kong is brilliant for such a small airline. Unable to fault the service or experience. Some bigger airlines could learn a great deal from them.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","F Bolway","United States","2015-07-01","We were looking forward to our first Icelandair trip with a 2 day stopover in Reykjavik. Flight over to Oslo via Reykjavik was uneventful, lack of food choices disappointing, and personal entertainment did not work! Different story on the flight home - we waited over .5 hours to check in, only 2 counters open plus 1 at Saga desk who just sat there most of the time! At boarding time we could not hear, I asked what rows were called and gate attendant snapped at me, and others. Flight leaving Reykjavik 90 minutes late - this happens so no big deal. Seemed to be great confusion, between boarding staff and flight crew - scanned in, but then waited in hallway over over 30 minutes to board. Personal entertainment did not work on either flights (so 3 out 4) even with resetting. Plane was dirty, Flight attendants friendly and offered to change my seat. I would have, but traveling with my wife. Will think twice before flying them again.","","Couple Leisure","Economy","Stockholm to Boston via Reykjavik","2.0","3.0","3.0","1.0","1.0","1.0","1.0","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Ahmed","United Kingdom","2015-06-21","LGW-KEF-PDX, PDX-KEF, KEF-LHR. I flew to Portland to visit friends with a 4 day stopover on the way back in Iceland which is included at no extra cost. I think I agree with the review by M Brown on the 20th March, people are being are rather unfair particularly with regards to the catering situation on Icelandair - they are very clear on what the product being offered here is and there is opportunity once booked to add food from the regular menu at a discount before flying and this is served to you before the main food service begins. I only pre-ordered food outbound on the long-haul KEF-PDX sector and found what was served to be delicious and good value. All non-alcoholic drinks are complimentary and can be requested at any time during the flight. All sectors were on B757, which whilst relatively old were immaculately maintained. Outbound from Gatwick the plane was a bit older and had no IFE, but this was ok for the short flight to Reykjavík and I was notified 24hrs prior to departure of this via text. On the long-haul sector from Keflavík to Portland the aircraft was more the Icelandair standard product and we were presented with bottle of Icelandic water which was a nice touch. There was IFE on this sector but it was very old, with poor quality picture and didn't have a fantastic selection - but I had brought my own entertainment with me anyway. The staff however on this flight were fantastic and really worked hard to be friendly and attentive to passengers needs so much so I will be writing to Icelandair to tell them so! Flying back to Reykjavík was pleasant with blankets and cushions provided for this overnight sector and IFE was newer and the the best of all the sectors with a clear picture. My return to London a few days later was also fine with everything on schedule and generally pleasant. One thing that didn't work on any sector was mobile boarding passes - this didn't work on a single sector for me, but I easily received a paper version in most cases. Apart from little niggles which made the experience less than perfect overall I was satisfied with my experience, it was fantastic value for money with the added plus of the stopover and would be very happy to use them again.","Boeing 757","Solo Leisure","Economy","LGW/LHR to PDX via KEF","8.0","3.0","4.0","4.0","1.0","4.0","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","H Mutschler","Germany","2012-12-23","Flight from Honolulu to Maui and return. Flight was on an B717 which is a nice plane. Crew was very friendly and had a smile. Seating was better than on older 767. Juice was served shortly after take-off. They offered maps with sights of Maui for free. Baggage was soon on belt. Good job for a short flight like this.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","H Mutschler","Germany","2012-12-23","Airbus 330 flight from Honolulu to Las Vegas. Aircraft had new AVOD but they charge for movies. Free dinner was served with rice beef and veggies. Crew came around with water and juice during flight. Flight on time and seating in the new aircraft is very good. Check in kiosk did not work so we had to do it with staff together.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"hong-kong-airlines","/airline-reviews/hong-kong-airlines","Hong Kong Airlines customer review","B Lam","Hong Kong","2009-03-12","Very good check-in experience at the Hong Kong airport staff very helpful and friendly. I was also impressed by how organised and quick boarding was.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Toomas Käbin","Estonia","2015-06-21","Connected with Icelandair from and to Estonian Air via Oslo outbound on June 8, 2015 and via Copenhagen homebound on June 14,Tallinn. On both flights electronic check-in and boarding were smooth, aircraft clean, seat pitch and legroom sufficient, departures and arrivals on time. FA attentive and nice on both flights. Inflight magazine was informative and pleasant. Negative aspects - the selection of meals and snacks in Economy for sale is poor and lack any imagination. The same goes for the in-flight entertainment. ","Boeing 757-200","Solo Leisure","Economy","Oslo to Keflavik","9.0","5.0","5.0","2.0","2.0","5.0","3.0","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Rekos","Germany","2015-06-15","Flew EWR-KEF and KEF-MUC on Economy Class. Reading some reviews I expected a bad experience but everything was fine. Checked in with my mobile phone in EWR, unfortunately the TSA couldn’t read the ticket so I had to go back to the Check in counter to get the boarding pass. Flight was on time and the crew was very friendly. Got an emergency exit seat during check in for free, so I had enough space but the standard Economy seats looked like they have good pitch. The only thing I couldn't deal with was the mood light, but I don´t like it on any airline. I just prefer a dark cabin during flight. Boarding the first flight everyone got a bottle of water, which was refilled during the trip, the crew offered drinks a few times during both legs. Food was for purchase and rather expensive but booking on the airline’s web site I knew that before so I had a nice dinner at EWR and bought some chips for the second leg to MUC. KEF is a very small and pleasant airport for transit. From the moment of disembarking to my connection flight I needed less than 10 minutes. I will definitively fly Icelandair again in the future, yet the planes are good and the two crews that attended my flights were excellent. And with 380 EUR the price was more than good.","B757","Solo Leisure","Economy","EWR to MUC via KEF","8.0","4.0","5.0","","3.0","4.0","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Jon Keita","Spain","2015-02-18","BIO-MAD-SCL and LIM-MAD-BIO in economy. I was unsure about flying intercontinental with Iberia due to previous unpleasant experience and because their new product wasn't still available in all their planes. Domestic legs were just perfect both flights on time easy boarding landing ahead of schedule and more than enough legroom with comfy leather seats don't really miss anything to eat/drink in a 50 minutes flight. Besides I was lucky enough to get planes with new interiors and again great legroom and comfy seats food has improved substantially even though I found it certainly average great entertainment system with many music/movies/others choices all flights in time. Finally the crew was so warm and helpful which was one of the main lacks of Iberia. Good job hope this airline keeps improving on the right direction.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Jacobson","United Kingdom","2015-02-18","We booked and paid for exit row (long leg) seats (£80) for our flight from Madrid to Santiago but on check-in found we had been bumped back to seat 28 and not even sitting beside each other. Because we flew from London first we complained at check-in in London but they couldn't do anything about it. Then asked about it again in Madrid and they said it was too late as someone else had been allocated our seats and they didn't want to upset them. My partner was furious as we are Oneworld Emerald Frequent Flyers and this is a Oneworld partner airline. He is very tall and had especially booked the extra leg room seats. We are dreading the return flight next week as this sort of thing is really upsetting especially when the staff sympathised with us and said Iberia often do these things.","","","Economy","","3.0","2.0","3.0","3.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Jonathan Reed","United States","2012-12-19","Wife and I flew from Las Vegas to Kona Hawaii connecting both ways in Honolulu. The LAS-HON leg is on an Airbus with 2+4+2 seating in economy so my wife and I can sit together. Hawaiian doesn't jam the seats in economy together as much as some airlines. And for an extra $35 per passenger each way you can get a bulkhead or exit row seat with tons of legroom but to get this you have to do online check-in pretty darn close to 24 hours before your flight. You can actually call the airline and talk to a customer representative without waiting more than a few minutes. If you fly in the evening you get a free tasty although small real hot meal with veggies and meat salad and dessert. (The breakfast service is also free but not as nice as the dinner.) Also when I asked about wine the steward mentioned the half bottle (375 ml) of red as having pleased other passengers so my wife and I bought it for $16 and it was a nice pinot noir.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Chris Pullen","United Kingdom","2015-06-15","A very comfortable well run flight. Excellent aircraft. Very good attentive service. Food and wine good choice and well presented. All flights arrived on time. Shame seats don't go completely flat but they do recline sufficiently to enable you to get some sleep.","B757","Solo Leisure","Business Class","London to Anchorage via Iceland","9.0","4.0","5.0","5.0","4.0","4.0","5.0","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Davis","United States","2015-06-12","We flew on a 3 week trip to Europe in Saga business class from Newark (EWR) to Munich (MUC). We took Icelandair up on its invite for a stop-over on our return trip. The flights were all on time. The only complaint we have is the way they board their passengers. On the American air carriers, the first and business class passengers are always boarded first prior to the economy class. The only time Icelandair did this was at Newark. At the European airports, everyone was asked to board at the same time. When we confronted Icelandair, they said they didn't have the facilities to do this. You don't need facilities. All you need is to use the microphone to call out asking for the Saga class to board. The wine choices were good. The food was typical airline food. The attention from the FA's was very good. If you want seat comfort for a long flight then Saga class is worth the money.","","Couple Leisure","Business Class","Newark (EWR) to Munich (MUC)","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Arruti","Spain","2015-02-11","Buenos Aires - Eze to Madrid. Bad experience on my last flight with Iberia. Very old A340 300 aircraft. No PTV. Seats uncomfortable. Blanket and pillow dirty without the usual plastic wrap. Food awful. Flight attendants blunt and not smiling ever (typical Iberia) they drop things to the floor all the time making such a noise!","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","S Santi","Spain","2015-02-11","Buenos Aires Ezeiza to Madrid Barajas. A340-300. Very old aircraft. No PTV in seats. Flight attendants blunt and not smiling. They drop things all the time making such a noise. Seats in bad condition. Food awful! I had flown Iberia before but not as bad as this flight.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Dawne Knobbe","United States","2012-11-23","Arrived at Kona airport with Hawaiian taking us to connect on Oahu with united to California. Had first class tickets upgraded with United points. They tried to charge us for all our bags even though our ticket clearly stated our luggage was free. We asked for a supervisor who still refused to do anything. Finally agree but had delayed us so long we missed our flight. To add insult to injury they stuck us in economy on the next flight. Interesting to see they do not honor United premier or upgrades. Pretty unhappy with desk service!","","","Business Class","","","1.0","1.0","0.0","0.0","","","4.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","W Suffecool","United States","2015-06-11","Delayed on board in Iceland we notified the flight attendant we would miss our connecting flight.  The flight attendant said she spoke to the pilot and assured us someone would meet us when we departed from the plane in Munich to make sure we would be in front of the line to make our connecting flight.  No one met us as promised to help us with our connecting flight.  As a result we missed our connecting flight, our first day reservation and rental car and had to stay in Munich overnight. Eventually we read a news article concerning the pilot strike during this time; hence the delay.  Customer service offered no compensation for missed flight.  Relating to Mr Ferguson's review of May 2014:  ""They lie to us and then want us to trust our lives to them"".  This definitely is a moral issue.  We have flown Icelandair in the 1990's many times, however never again.  Icelandair would do well to incorporate a business of taking care of problems for the good of their passengers.","","Couple Leisure","Economy","","3.0","3.0","3.0","3.0","2.0","","","4.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Maria Rivero","United States","2015-06-06","We flew from Sanford FL to Keflavik. We were impressed. Unfortunately the return trip on June 2nd flight 1689 was just the opposite. Arriving at the check in counter the agent asked if we were flying together and issued our boarding passes. Checking our passes we realized we were not issued our reserved seats and would be seated separately. I returned to the counter to correct the seat assignment and was given numerous excuses (different aircraft the plane was full single seats throughout the plane etc.). Rather than resolving her mistake the agent told me the flight attendants would correct the seating once boarded. Upon boarding I spoke with a flight attendant regarding the seating situation. There was nothing he could do as the plane was at full occupancy. Going to take my assigned seat (window) there was a large man already in it and was reluctant to move. I claimed my seat. He became upset grunted throughout the flight and constantly extended himself into my space. Not only did I not sit with my friend - I was also deprived of having a full seat! The entire flight was extremely stressful and challenging. Whenever I got up the man would take my seat and tell me to sit in the middle. I had to put up with this situation over the course of almost eight hours! What is the purpose of reserving a seat if they are not going to respect the selection?","","","Economy","","","5.0","0.0","4.0","0.0","","","0.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2015-02-11","MAD-MEX ground service perfect from check in with no lines fast track to lounge and boarding. Once on board nice crew welcome drinks and nice new business cabin. Seat 5L window private feel good space IFE ok. Food drinks service perfect for a 12hr flight. Arrival on time bags short on belt leaving the airport a short 40 min after.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Depaepe","Belgium","2015-02-11","AMS-PTY-AMS Round trip Amsterdam to Panama City with a layover in Madrid. Flight AMS-MAD with a A320. Flight ok staff friendly. MAD-PTY with a brand new A330. Great flight nice entertainment system. First meal very nice but the sandwich and snack afterwards were not very good very dry. Staff was ok. PTY-MAD with an older A340. Seats were ok but no IFE system only main screen. Food the same as on the other flight first meal good other meals dry and stale. Staff ok. Last flight MAD-AMS with A320. ok flight no remarks there. For the price we paid these flights were good value for money and on time.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Jarauta","Spain","2015-02-11","Flew MAD-MIA on a brand new A330-300 with new interiors. The cabin has improved so much from the old A340. Smooth LED lighting through out the cabin helped in the sleep. Love their new brand. Seat pitch was nice perfect for a person measuring 5'10"" (170). As the plane was nearly empty most of us in the back cabin had a row for ourselves. Subsequently I slept for the whole trip using those three seats in the row with plenty of pillows and blankets. Boarding staff was a little bit rude however flight attendants were marvellous. They came with drinks some 4 times over the entire duration of the trip and offered me having both option meals. Food was standard for economy cabin. Overall a much better experience than I expected after reading some of the reviews posted. IFE much better than Lufthansa's new 747-8i. Plenty of choices and easy interface.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","SE Potts","Netherlands","2012-10-25","LAX-HNL HNL-SFO in A330s. The planes were new and clean. Soft drinks and tea/coffee are free. You also get a free meal (poor to fair quality) with a free wine to accompany it. They nickel and dime you for everything else (baggage IFE (films etc.) preferred seating). Cabin crew was efficient but not overly friendly on the outbound flight and on the return flight one member was downright surly. He didn't even look at us when handing us drinks and ignored us when we asked questions. Also took inter-island flights HNL-ITO return in B717s. Good for short flights and you get a free juice or coffee. In summary Hawaiian are good for inter-island but avoid them for long-haul flights.","","","Economy","","5.0","4.0","2.0","3.0","3.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Potts","Netherlands","2012-10-25","HNL-SFO in A330. The planes were new and clean. Soft drinks and tea/coffee are free. You also get a free meal (poor to fair quality) with a free wine to accompany it. They nickel and dime you for everything else (baggage IFE (films etc.) preferred seating). Cabin crew was efficient but not overly friendly the outbound flight and on the return flight one member was downright surly. He didn't even look at us when handing us drinks and ignored us when we asked questions. So much for the aloha. Other airlines are on these routes so save yourself the extra few dollars as the only extra thing you get is essentially a mediocre meal. Also took inter-island flights HNL-ITO return in B717s. Good for short flights and you get a juice or coffee. In summary Hawaiian are good for inter-island but avoid them for long-haul flights.","","","Economy","","5.0","4.0","2.0","3.0","3.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Marika Wachter","Switzerland","2015-05-20","Flew ZRH-KEF-ZRH in May with Icelandair in Economy saver class and paid £379.55 incl. taxes. Flights were on time and boarding quick and easy. No meal or inflight entertainment on board due my selected fare however water tea and coffee were offered. Flight Attendants very friendly and helpful. Overall both journeys were pleasant and would fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Rhein","United States","2015-05-20","5/13/15 FL205 CPH to KEF Premium Economy. Aviators lounge in CPH was very nice benefit. Seats were comfortable and food and beverage was also good. Staff was friendly and service was great. Smooth on time flight. Baggage arrived undamaged. 5/16/15 FL613 KEF to JFK Premium Economy free upgrade to Saga Class. Same comments as above. The stopover benefit is a real plus. Certainly enjoyed our stay in Iceland and plan to return. Again aircraft crew was great.","","","Premium Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J McKay","Australia","2012-10-11","I hate overnight flights so I booked Business class for the Sydney Hawaii leg in the hope that the extra $1000 would provide a decent night's sleep. Wrong! While the seats do have a footrest and recline more than in economy there was little similarity between Hawaiian and other carriers business class seats Even the pillows were the small and inadequate and the amenities provided were very basic - no cute bag to keep as a souvenir. The cabin crew were excellent and the food served much better than economy but again there is no comparison between it and say the food served in Qantas premium economy. Our flight back to Sydney was back in economy and I was very happy with the experience though the ""Hawaiian high tea"" served towards the end of the flight was just a roll and a biscuit. Flights on all the sectors I flew were on time and had very professional and helpful cabin crew.","","","Business Class","","6.0","3.0","5.0","4.0","4.0","","","2.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Averill","United States","2015-05-12","April 20 flight 670. May 5 flight 671. Great prices and thought the staff were wonderful. Just thought I would give people a FYI-bring food! The food they offer at a cost is pretty humble so grab something nutritious before you board the plane.","","","Economy","","8.0","3.0","5.0","1.0","2.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Michael Davies","Cyprus","2015-02-06","Madrid - Athens 29 Jan 15. 3 hours 30 mins (Economy seat 4C). Great flight in all. Clean perfect condition A320. Flights on time. Real attentive crew chatty nothing a problem smiles all round . Great on board cafe good selection of food and drinks. Couldn't fault it all ticket price more than reasonable would even pay a small premium to fly IB if these are the standards these days. Well done all round.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","William Coenik","Australia","2012-09-24","Flew Honolulu to Sydney in Economy. Got exit row seats row 33 with bulkhead in front. Plenty of leg room and no one in front putting their seat back. The only problem was that other people feel it is a through traffic area and use it to cross from one side of the plane to the other. I paid the $75 to have that space for me. I ended up no moving my legs and annoyed some people by doing so. The other thing is the flight attendant was going to move another passenger into the empty seat between myself and a travel friend as the other person was unhappy with her normal economy seat. I complained and reminded her that we had paid $75 for these seats and why should she get a free seat. There were empty rows of seats at the back of the plane that she could have moved her to. I got my way and she was not moved to the exit row seats. Food was good digeplayer was poor. Staff overall were ok. Did not show to much of an effect to make the trip enjoyable. But would fly with them again.","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Calvo","United States","2012-09-13","Seattle to Honolulu return in economy. Enhanced meal service with new breakfast box containing bread with cream cheese guava jelly dried fruit and a macadamia nut cookie. Return dinner teriyaki chicken with salad and cake for dessert. All this food plus a free mai tai on the way out and wine with dinner on the return on a domestic USA flight and free to boot? Unheard of nowadays but thank you Hawaiian for still being the only US carrier to offer free food on flights. Cabin crew generally friendly and sharing the aloha spirit. Be nice to the crew and they will be nice back to you. Cant wait for them to bring the A330 to Seattle!","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G Rupi","United States","2015-04-28","LHR-KEF FI 0451 21st April 15. KEF-IAD FI 0645 21st April 15. IAD-KEF FI 0644 23rd April 15. KEF-LHR FI 0450 24th April 15. You get what you pay for. Do not expect a 'global' business class product but a service which reflects the cost of the ticket. The inflight service was excellent with very attentive crew taking wonderful care of you. The seat was very similar to the last generation of Lufthansa business class seats before they went 'angled bed'. Very quick and efficient transfer with a delightfully small airport. Aircraft old but appeared to be well maintained. The best thing of all was very few announcements and lights put out very quickly after take off on the overnight leg with a minimum of fuss. Intend to make FI a regular feature of my business travel plans.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","B Petr","Czech Republic","2015-02-06","Flew yesterday back from Rio GIG to Madrid on the A330 with new business seats. As it was a night flight I was looking forward for this experience. I have to admit that these seats though lie flat are not comfortable especially as they are narrow and you keep bouncing on shoulder level to the plastic frame. At foot level the space is also limited and you can not move your feet freely when in a lie-flat position. Once again in middle seats you end up touching your neighbour so only recommended when you know each other. Service was again very good from the entire team with meal service done in about one hour allowing to go to sleep soon. Food was good and wines excellent. Landing in Madrid ahead of schedule baggage with priority tags arrived first but 40 minutes after landing.","","","Business Class","","9.0","3.0","5.0","4.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Benjamin Pittman","New Zealand","2012-09-11","Although I am Pualani Platinum and am generally looked after on Hawaiian I have two upgrade certificates which are virtually useless as my preferred flights are booked out and being able to secure any upgrade from within the allowed window of 7 days to 4 hours of the flight is impossible. I have travelled Business on several occasions between Sydney and Honolulu during 2011-12 and although there has been an introduction of new aircraft of late previous flights have been on old planes with tray tables faulty on two occasions. Seats are also not very comfortable in Business although are better than Economy where space between is very tight especially with tray table down and the seat in front reclined. On 6 September 2012 I did Honolulu-JFK on HA50 at least ending up in a pre-booked window seat in row 13. Overall it was very ordinary if adequate without anything terribly exciting. Arrival at JFK was good in what potentially is a nightmare airport.","","","Economy","","5.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Pomeranze","United States","2012-08-20","Maui-Oakland/SF-Honolulu First Class. As always an extremely good experience due to the friendly staff good food and comfortable seating. Puts the legacy carriers to shame. Maui-Oakland on an older 767 and SF- Honolulu on the new A330. Both aircraft's have their pluses and minuses. Seats on the 767 are actually more comfortable when upright while the entertainment on the 330 is far superior in choices. Meal service is the same and was excellent on both flighst. Staff friendly and welcoming in short everything a cabin crew should be but rarely is these days especially to and from Hawaii.","","","First Class","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Jill Cramer","United States","2015-04-17","I have flown Icelandair for the past 3 years. I flew Seattle to Manchester and returned the same route. I had a great experience. I brought my own food as I learned the hard way how expensive and poor the food is. But not a problem to bring to my own food. I have found staff in Seattle and Manchester to be helpful and friendly. To change planes in KEF instead of Heathrow or Chicago is a dream. Traveling these days is not easy so one needs tons of patience. When I look at what I saved re price compared to British airways it's is a no brainer. The flights were on time and staff were professional but not overly friendly. overall a good experience I will fly Icelandair on my next trip.","","","Economy","","10.0","4.0","4.0","2.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Garcia","Australia","2015-01-28","MAD-AMS and VIE-MAD. Departed and arrived on time. The food and drinks on offer were excellent. The stewards were great.","","","Business Class","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","S Frank","Australia","2015-01-28","Flew IB 8641 Granada to Marrakech on 6 January 2015 Casablanca to Madrid on 14 January 2015 and 19 January 2015 Madrid to Brussels. All flights took off on time or little early while all arrived 10-15 minutes early. FAs were great and friendly. Did not order food or request entertainment. Baggage arrived quickly in all terminals.","","","Economy","","10.0","4.0","4.0","1.0","1.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","H McDonald","United States","2012-08-07","LAX-HNL-SYD-HNL-JFK. A330-200 on every route. Staff and front desk very helpful. FA's very nice. On flights to mainland you have to pay for IFE. On LAX-HNL leg they served a turkey sandwich and a brownie. Chose to upgrade to the cheeseburger for $12.99. Not a lot of leg room onboard but the seat wasn't too bad. Boarding was slick and organized. On flight to Sydney you were served a meal after takeoff and a light snack before landing-not really enough for a 10 hour flight. You also had to pay for IFE on New York flight which is a long route with no IFE. I would definitely fly Hawaiian if I was going from mainland US to Hawaii and definitely a better experience then when I flew United to Hawaii.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","F Challender","United States","2015-04-17","My 13 year old granddaughter flew unaccompanied aboard an Icelandair flight from Reykjavik to Sanford FL recently and then on a return flight 12 days later. While going through security at the Keflavik terminal one of the Security Agents stopped her and wanted verification that she was allowed to travel alone. Upon her arrival in Sanford FL she was stopped again while the customs officer verified who was meeting her. He then came out to meet my wife and me before allowing my granddaughter to proceed. When checking in for her return flight the airline agent at the Icelandair counter remembered her name and also asked for verification of her status and our relationship. I could not be more impressed and genuinely appreciate the special efforts of all the agents involved. It is very comforting for us and for our granddaughter's family abroad to know that you are taking steps to protect your young travelers.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","D van der Aart","Netherlands","2015-01-28","Recently flew AMS-MAD-MIA and back. The AMS-MAD and MAD-AMS legs were in Business class and the MAD-MIA-MAD in economy. It has been a while since I flew Iberia and boarding their A330-300 with new economy class shows you immediately that they had a lot of improvements done. The seats are comfortable and the emergency exit rows are worth to extra for. Only disadvantage of the emergency exit row seats is that the personal entertainment screen is stowed in your armrest. When you use it you have adjust the screen frequently because the screen tends to fall down. The food is nothing special but OK. On both flights the transfer time in Madrid was only an hour. When you need to switch terminals (4 to 4S or vice versa) this is the minimum transfer time you should book. If it is busy or when anything goes wrong you will not catch your connecting flight if the transfer time is >60 minutes. The AMS-MAD and MAD-AMS flights were on Iberia Express. This means no service at all. In economy class you should buy your own drinks and snacks. However in business class a fine quality meal was provided with a variety of drinks and bread. Since Iberia is still updating its fleet it is recommendable that you check whether your intercontinental flight is on a A340 or the newer A330. The A340's do not all have personal entertainment and so on. Flying on their A330 is great and also their crew improved! They even seem to be friendly nowadays.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D Madrid","United States","2012-08-06","It feels like Hawaiian Airlines is becoming more like Delta and United with their very late flights. I've had my fair share of flights amongst the mentioned airlines. I never thought I'd even be comparing the three airlines. Third time in a row my flight is leaving more than an hour late. This last time Hawaiian boarded us then told us to get off because they needed to refuel. We were told we'd leave in two hours. Five hours later they board us again then tell us they still need to refuel. I forgot to mention they were kind enough to reimburse us with poor head sets.","","","Economy","","5.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Frank Mauz","United States","2012-07-22","HNL-FUK-HNL on 767. Excellent fare to/from Seoul when connecting in Fukuoka - almost half-price of non- stop. Average experience does not come close to Asiana. No in-seat entertainment no choice of meals and what was served was mediocre cabin attendants disappear for a long time very little communication from pilots. Of four possible aisle seats three have a box underneath that limits foot comfort-choose G to avoid box. In 3-seat middle section I was put with couple and their baby luckily well-behaved but 4 people in 3 seats not acceptable. On-time and smooth connection in Fukuoka to avoid customs. Overall acceptable but cabin service on 9-hour flight not up to standards of airlines based in Asia.","","","Economy","","5.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Rajan Parrikar","United States","2015-04-10","Round-trip Seattle to Keflavík in Saga Class in March 2015. Icelandair is behind the times on their premium seats. The in-flight service is is efficient. Icelandair still does not tend to the needs of vegetarians or those who may not eat red meat. The ground staff in Seattle was outstanding. The ground staff at Keflavík was third-rate. At the Saga Lounge when I asked if there were vegetarian options there was utter indifference to my query. As a paying Saga Class customer I was dismayed by this attitude. The boarding area at Keflavík was chaotic - no orderly queues nor status updates. And there was no priority boarding announced for Saga Class passengers. All in all Icelandair really needs to up its game.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Berry Nick","United Kingdom","2015-01-21","LHR to GIG via MAD. Old BA 767 to MAD but good service and hot breakfast. Easy transfer and lounge busy but very comfortable with great food and drinks selection. Boarding for GIG orderly and shown seat on boarding the refitted 330 with a 1-2-1 config. Service and meals excellent and seat a bit narrow but comfortable. On time arrival and immigration easy and bags arrived in 5 mins.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D Innes","Australia","2012-07-22","We flew from Sydney to Las Vegas via Hawaii and return. We decided to treat ourselves to First class both ways which ended up a little disappointing to say the least. The seats did not recline very far (about the same recline as Qantas economy) and the food going over was just plonked in front of us in one hit. At least the staff coming back had a better idea of serving food. I have food allergies (which I notified the airlines of when we booked) and they said they'll see what they can do - all I can say was I was hungry when I arrived except for the food I took with me! Also the inflight entertainment was the same on all four legs so I was wishing I had brought a good book with me. The positives were the staff were friendly drink service was great and they boarded us quickly.","","","First Class","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Burgess Eilean","United Kingdom","2015-03-25","My 4th time transatlantic on Icelandair from Glasgow to Seattle. No complaints. The security process is nothing to do with Icelandair everything to do with EU. Great seats in economy - plenty of room. Food - I eat little while on a journey so not an issue with me so long as there is plenty of water for free. I much prefer Icelandair to any other transatlantic carrier. Baggage allowance is great!","","","Economy","","10.0","3.0","5.0","0.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Alex Zivoder","Luxembourg","2015-01-19","IB6402 Mexico-Heathrow January 4th. I was really impressed by my business flight from Mexico to Madrid. Comfortable cabin configuration on the A340 (1x2x1). Attention to detail on the supplied kit from L'Occitane cream sets to the quality of the fabric of the rug. Very good service: just in time no fuss polite efficient. Departed on time and arrived 30 minutes ahead of schedule. The only point to improve would probably be the list of the movies offered in the IFE: could do better but that's really minor compared to the overall experience.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","E Simeone","Belgium","2015-01-19","BRU-MVD-BRU via MAD in business class - there is nothing business about this class! Check in done by a rude employee lounge vile and first leg to Mad uneventful. Lounge in Madrid crowded and naturally no priority boarding. Sudden change of seats due to ""sudden change of plane"" although my seat had been allocated since August. However another fellow pax was given my seat. No apologies from anyone just the rude and shameless staff form Iberia made no change to make up for their own mistake. On arrival some other pax had picked my suitcase and took it home. Only had it back following day. Return flights correct seat allocated and the usual service food and then staff disappeared until breakfast. Let me just add that my entertainment service did not work and apart from the usual ""so sorry"" nothing has been done. 12 hours of nothing no service at all. I still need to fly them in February and honestly I am dreading it.","","","Business Class","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","S Papadopoulou","United Kingdom","2015-01-19","Having paid £961 for a return flight London to Santiago de Chile I received no personal in-flight entertainment and no option to select my seat. On the return connecting flight I also had to pay for on-board food. Whilst this may be somewhat tolerable for short-haul flights it is unacceptable for the duration and price of this trip. Next time I will be selecting a provider with better respect for customer service.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Connor","Australia","2012-07-19","We flew on 2 July 2012 9.20pm flight from Sydney to Honolulu on A330. Plane was half hour late arriving into Sydney which made about 1 hour late departing. Staff food seats were great. We then flew from Honolulu to Big Island on 11 July and returned to Hon on 14 July and then departed Honolulu on 15 July back to Sydney. Good service and friendly staff. 15 July flight home at 12.45pm was again late yet was not Hawaiian's fault. Overall would fly with them again no problem. Food was lovely and plenty of it. Entertainment units were good and purchase of movies if required was easy.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Paleka","United States","2012-07-15","Flew on their new direct flight from Honolulu to New York (JFK) to celebrate the 4th of July. Very impressed with the speed of their boarding flight attendants were friendly and enough storage space. The seats of this Airbus were slightly wider than normal HAL planes so didn't feel like a packed sardine the seat itself slides forward as it reclines and there were folds on the headrest so you wouldn't end up on your neighbor's shoulder; it was quite comfortable to sit for the 10 hour haul. Free soda snack and meals (2) snacks for purchase alcoholic drinks for purchase premium meals for purchase. Surprised that you actually get 2 basic meals for free. Passed out free headsets and there were some video and audio for free but had to pay for others. Everyone has their own video monitor so very cool. USB input available. I kept falling asleep during the meal and drink service and they were very accommodating to bring it for me when I woke up. No regrets and will be returning in 6 months!","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Brown","United Kingdom","2015-03-20","I think that some of the reviews here are a little unfair in that the airline doesn't pretend to be anything other than budget. We booked an economy flight and were quite happy with the seats and the service we experienced. As for food not being included in the price we were aware of this when we booked the flight and decided not to pay the extra preferring to pay a few quid in Heathrow for a pack of sandwiches a bag of crisps and some biscuits we both eat little when travelling. Bottles of water were given to us on boarding and drinks were served several times during the flight. There was a delay outbound in Iceland amounting to no more than 45 minutes and one inbound to UK again in Iceland but this was due to problems with weather at Heathrow. We did have to undergo a second round of security checks in Iceland returning to UK but they were hardly a problem and certainly can't be blamed on the airline! We do agree with the reviews concerning the cost of snacks and drinks in Iceland. We intend to use Icelandair again possibly upgrading but don't consider that a priority. To sum up we consider we got what we paid for possibly more. It's a budget airline folks. It's not one of the ""quality"" airlines (and doesn't claim to be) but gets you there in reasonable comfort with reasonable levels of service and at reasonable prices. We don't expect more!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Bay","United States","2015-03-17","Flight was delayed several hours but as they have no ground support staff in Denver it was impossible to get any information on why there was a delay or if any rebooking information was available for those with connections they would miss. Even my travel agent could not assist as Icelandair did not enter the delay information into agency databases so even 1 hour after scheduled departure time the flight still showed as ""on time"". It finally left about 4 hours late. Eventually an agent did show up at the gate 15 mins prior to the original scheduled departure but she made it clear to us that she could not help us very much as she was not an employee of Icelandair and she had very limited system access. She gave me 2 options: 1) ""take a chance"" and fly to KEF ""if/ when"" the flight took off. I would miss my scheduled connection but as no other connecting flights were available I could get a hotel in KEF and wait until they found a seat for me to Paris. No information on this flight to Paris would be available until I landed in KEF. 2) Come back the following day for a different flight: I would be booked at a lower class of service but ""might"" get a refund. Again I would fly to KEF but the connecting flight to Paris was showing as oversold to again I could get a hotel and wait to see what flight opened up. I gave up called my travel agent she cancelled the whole thing demanding a full refund from Icelandair as they did not live up to the expected terms of service and I lost out on a week in Paris.","","","Business Class","","","0.0","1.0","0.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","B Petr","Czech Republic","2015-01-19","Madrid to Buenos Aires business class flight on A340-600 with new business class seat. Very positive experience. Starting from airport experience where the check-in took two minutes then fast track train ride to T4S and in less than ten minutes after check-in we were in Iberia lounge. Quite full but we found our seats. Food offer wide and of high quality. Boarding priority enforced and separate entry to the plane through front door only for business. Seats are new but to me not the best speaking from experience of the middle two seats joined together. Quiet narrow. We were two men and on the elbow side it was very economy experience as the armrests are so small that it was impossible for both to use them at the same time. So for this matter please really reconsider these and definitely go for the single seats! Crew very good and professional. Responded to every call from passengers during the flight. Food was half-half. Lunch excellent with clearly high quality and fresh products excellent wines and liquors. After that we have got for 10 hours nothing and then before landing just a small plate of Spanish cold meats. Small means three pieces of ham cheese jamon iberico and salami. That's all. For such a long flight a second full meal would be appropriate. Especially as it was day flight and we had a lunch at 1 p.m. and the second snack was served before midnight. Besides this a very good experience and I will not be affraid to repeat it.","","","Business Class","","10.0","3.0","4.0","4.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","B Petr","Czech Republic","2015-01-19","Flew recently once again with Iberia on Prague - Madrid route. I was waiting for one more experience before writing this review to be sure is more objective. I was once again very happy with my flight. Plane new but unfortunately without air show. Generous seat pitch which made up for the European ""middle seat empty"" configuration. Crew excellent and professional. Not many smiles but every wish attended immediately and without hesitation. Food excellent. Hot lunch served. This time excellent veal burger with foie gras mousse and truffle salad cheeses and cake. Flying Czech Airlines before on this route I know they do serve only very small cold snack on this three hour flight and charge the same. I am so happy that I have switched and will continue to do so if flying to Madrid.","","","Business Class","","10.0","4.0","4.0","5.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Mitch Yagi","United States","2012-07-04","Check in at Kansai A/P (Japan) is dysfunctional. I had bought round trip tickets state side for travel from SFO to Kansai due to personal circumstances I ended up buying the trip in 2 segments (for the same day). The first from SFO to Honolulu with a connecting Hawaiian flight to Kansai with similar routing on the return. I was assured I would be able to route my baggage through from SFO to Kansai and visa versa (i.e. without having to pickup and recheck in Honolulu). The agents at SFO were able to do this but the Japanese agent at Kansai insisted that Hawaiian required all baggage picked up at Honolulu with passenger responsibility to recheck bags for continuation flight to SFO. Of course this created undue/unnecessary passenger burden! Bottom line Hawaiian needs to improve training of the Japanese agents they hire for check in at Kansai. I will never take Hawaiian for travel outside the states again!","","","Economy","","3.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Derasin","United States","2012-07-03","ITO-OGG-ITO Weekend inter-island flight. It was an uneventful flight. Service from check-in to inflight was amazing. Its the only way to fly.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","McNamara Sean","United Kingdom","2015-03-17","Recently flew Birmingham to Keflavik return. Prior to the outbound flight I checked in online and moved our seats to 10a and 10b both of which are in the Economy Comfort area and offer a little more legroom than standard Economy. There was one drinks run and one duty free run. The selection of films was adequate for a 2.5 hour flight. The return flight was onboard the specially liveried Hekla Aurora which was nice as it was due to do the run to Gatwick that day. I again had checked in online and obtained exactly the same seats so the return flight was just as comfortable. I enjoyed using Icelandair and certainly would again if I was flying to north America from BHX rather than travelling down to London. One tip though is that if you are checking in online definitely get yourselves into the Economy Comfort zone and in particularly rows 8 if you are travelling as a couple or row 7 which is just behind Saga class and is very quiet.","","","Premium Economy","","10.0","5.0","4.0","3.0","4.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Anthony Mottram","United Kingdom","2015-03-17","We went to Iceland in January this year holiday was fantastic! Icelandair on the other hand awful company with no customer service. 50 passengers turned up at the airport who weren't told their flights had been cancelled. No communication from Icelandair at all. This turned into a 7 hour delay and a flight with WOW airlines instead. After returning to England I was offered no compensation at all and no reasonable excuse as to why they didn't contact us to tell us our flights were cancelled. Completely unacceptable considering how far people travel and the money they spend to travel to airports for their holidays. I would never travel with Icelandair again and would encourage anybody to think twice about flying with them. They treat their customers like dirt and think they can get away with it. You have been warned!","","","Economy","","1.0","4.0","1.0","3.0","3.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Honiball","United States","2012-06-28","Flew from Honolulu to Maui on Hawaiian Airlines because of my executive platinum status on AA. With my status we thought that it would give us preferred boarding and no checked bag fees - wrong! I stepped into the ""Premier"" line to see if we could get on an earlier flight as we were at the airport ahead of schedule. The woman behind the counter rudely told me to get into the other line (no one behind me BTW) because my status on AA ""didn't matter"" to Hawaiian Airlines even though they were a codeshare partner. I stepped in the other line only to get right back to the same person five minutes later. I asked if we could standby for the earlier flight and she proceeded to charge us $50 per person. For a thirty minute flight with open seats? Decided against that and was rudely reminded that we would still have to pay baggage check fees because they didn't care about our status with AA. Her tone was so rude that I asked to speak to a supervisor who came out and proceeded to complain about AA. I will avoid Hawaiian Airlines at all costs and fly one of the other commuter airlines with better service and lower costs.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","T Powell","Spain","2015-01-14","MAD-MIA on a new A330. IB has a very frustrating problem with pre-reserved seats. I like an aisle to the point where I am willing to pay extra for it. However I discovered that simply wasn't possible in this case. I was booked on the AA codeshare flight (IB6123) and was unable to display my reservation on the IB website until the day before departure. 24 hours prior to departure I did online check in when my booking mysteriously appeared. The system printed out a PDF file with no seat allocation and told me to check at the airport so I called IB. They too were unable to display my reservation and told me that as I had gone into online check in they would be unable to change my seat allocation anyway. The fact that I did not have a seat allocation appeared not to matter. I later went back to the website and tried recheck in and this time the system printed out a proper boarding pass and yes an aisle seat. At no point in the process did I get a choice. This is a great shame because I found check in staff gate staff and the flight crew all very professional and friendly. The A330 is an excellent product and the meal and drinks service was perfectly adequate and followed by an afternoon snack box prior to arrival in Miami. The entertainment system is very good with a good selection of movies on demand. I did find that some of the movies offered were not loaded in the system and were therefore unavailable. We left 15 minutes late and arrived on-time so this was a good flight. If IB resolved the seat allocation issue it would be a greatly improved airline.","","","Economy","","6.0","4.0","5.0","4.0","5.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Mccowan","United States","2012-06-24","JFK-HNL roundtrip. The food on both flights were very good. There were drinks given throughout the flight and you were able to get a drink anytime throughout the flight. The FA's were nice and interacting with the passengers and were polite and were always cleaning the plane. The bathrooms were clean and FA's cleaned them frequently throughout the flight which is something you do not normally see. On the A330 there was plenty of legroom in the economy class. However the one drawback was when I was trying to confirm a seat on the plane the person on the phone was unhelpful and was unable to help my problem. On the flight you also had to pay for the in flight entertainment and they had a big selection of movies to choose from.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Linda Palmer Swindler","United States","2012-06-13","We were married in Maui. Our outbound was very good. On our return flight to Vegas we had a medical stop in Oakland. When we landed some passengers got new flights and hotels to stay in two groups were connecting on Southwest however the customer service desk said they don't work with Southwest so they had to find their own accommodation. In the meantime I got a new flight on my own and I gave a staff member the numbers to our new flights to add our luggage to. He promised it would be there then he left without telling us anything. We slept in the airport until the next morning where we flew out. Our luggage was not on the flight with us.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Wanzek","United States","2015-03-09","Flew SEA-KEF-HEL. No food not even peanuts some water service. Plane was extremely hot and had a bad smell. Return flight was 4 hours late e-mail showed up after checking in at the airport. At KEF rush from one flight to another. Cabin personnel speaks mostly Icelandic.","","","Economy","","2.0","3.0","1.0","1.0","4.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Dowling","Canada","2015-03-04","Great overall times I was in Manchester UK 10hrs after leaving Edmonton with only 90 min stopover in Keflavik. The competition's times exceeded 20hrs. My only concern was that on the return flight #2 we sat on the plane for 85mins at Keflavik waiting to fly to Edmonton. There were five flights leaving at 5pm and all needed to be de-iced and of course we were the last to get the treatment. However good news we were only 15 mins late arriving in Edmonton.","","","Premium Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Tasoudis Dimos","Greece","2015-01-14","I wouldn't use Iberia again as their services were poor and the price of the ticket high. 250 euros per person for a trip Athens to Madrid and back and not even a glass of water was offered. I booked my tickets 2 months before the trip and one week later the same tickets cost 190 euro.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","S Maitra","United Kingdom","2015-01-14","19th and 20th of December flew LHR-MAD-SCL. I have never had a problem flying Iberia short-haul. However after reading all the Iberia reviews on this site I was quite petrified (being a nervous flyer) and I was so pleasantly surprised. New interiors with personal IFE (on the MAD-SCL leg) very responsive FAs (made 3-4 rounds of juices and water). Food was decent and 2 proper meals were served with one snack round at 6.5 into the flight. Good leg space - Captain came on the PA atleast twice to inform on flight progress and weather en-route. Given the less than memorable experience coming back from Buenos Aires to LHR on BA I would say that Iberia is upping its game big time and I would fly them long haul again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","E Mabley","United States","2012-05-29","LAX-HNL on the new A330-200 economy class. Boarding at LAX was chaotic and crowded although we were spared the worst of it because we got priority boarding with 2 babies. The flight left on time and arrived about 25 minutes early. There was no wait on the tarmac at HNL for a free gate. Inflight service was much better than average for U.S. carriers food was decent IFE was better than the competition and the cabin crew smiled more and was more attentive than average for U.S carriers.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","O Gorman","United Kingdom","2015-02-24","11/02/2015 FI455. 14/02/2015 FI450. I was very impressed with this airline for the two short flights we took. The seats were comfortable the inflight was very good older films but a really good variety. The soft drinks were free but you had to pay for food. This was fine for a shorter flight. We were upgraded to exit row seats on the return leg and these seats were great with lots of room. Staff were friendly and efficient.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Olson","United States","2012-05-16","Honolulu to Maui. Tried to leave on an earlier flight that was not even half full. Arrived at the airport early for that flight only to find out they wanted to charge me extra to change times. Why? Especially on a commuter flight with no meals being served. Very disappointed at the service.","","","Economy","","2.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Nicholas Vandermade","Australia","2012-05-14","Recently flew HNL-SYD on the 330 aircraft brand new seat and legroom were adequate. Crew were thumbs up food and presentation were great. Kept us well fed/hydrated I was left impressed with the service provided by HA and will definitely fly them over Qantas who operates an older 767 with service no match to Hawaiian.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Shahani Sanjay","Canada","2015-02-18","Flew Icelandair over the Christmas holidays from Toronto to Glasgow and back. The outgoing flight from Toronto to Keflavik was delayed over two hours with announcements made over the PA system. This is an overnight flight which is scheduled to leave Pearson at 8.10 pm. The flight was full and ground staff did nothing to alleviate passenger comfort by allowing people to board on a first come first serve basis. I think this is due to the fact that Icelandair doesn't have ground staff and depends on charter airlines to provide staff. I tried to upgrade our tickets at the check-in but was told that this wasn't possible as upgrades needed to be done via telephone 24 hours prior to the flight. I was told the opposite by the Icelandair call centre which is why I thought upgrading at the airport was possible. After a long boarding period we boarded the Boeing 757 which is a small narrow aircraft and found our seats. The seats themselves were very narrow with little to no leg space and minimal recline. Because the flight was packed all the overhead bins were taken by the time we reached our seats which at the back of the plane. Somehow we managed to put our bags and jackets into the bins. Onboard service began with soft drinks. Staff were pleasant but the service itself was quite slow. This is a full service airline on one of its major transatlantic routes and they don't serve you anything but soft drinks and water! Felt like I was travelling on a US airline between Canada and the US. Even Air Canada seemed to have more to offer than Icelandair which is saying a lot. Upon arrival in Keflavik we experienced long lines too. Even though we were transiting through Keflavik en route to Glasgow we had to go through immigration and customs. Food at Keflavik is also minimal and the cold sandwiches and wraps were horribly expensive - $13 US for a cold chicken chipotle wrap - with beer costing $12 US! Flight to Glasgow was also delayed but it was only 2 hours long so much more bearable. Our return journey wasn't much better although I decided to sample the snack box and wine. Very measly portion of mezze and cheap wine for $15 US. Staff was again pleasant but have absolutely nothing to work with especially on the 5.5 hour flight across the Atlantic. All in all a very basic airline with cramped seats minimal service on board poor ground service and poor equipment. Don't think I will travel Icelandair again.","","","Economy","","5.0","2.0","4.0","2.0","3.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","T Hanan","Germany","2015-02-06","MAN-KEF-YYZ-KEF-LHR. All flights on time or early. Really no different from any other airline in economy class except that food is paid for at fairly reasonable prices. The IFE is a bit basic but I didn't mind that at all for reasonably short flights. Altogether I found this a good choice for crossing the Atlantic. The transfer in Reykjavik was easy and quite a welcome break. The price was excellent too.","","","Economy","","10.0","3.0","5.0","3.0","2.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","E Sorkow","United States","2015-01-11","JFK-MAD round trip in economy both flights were excellent on their new A330. The seats are decently comfortable have a nice recline and are fine for sleeping and the service was incredible. Friendly from check-in to the gate and onboard. Food was above average not the best but I was definitely satisfied. Entertainment options were okay by halfway through the flight home I had finished all of the movies I wanted to watch. I was sceptical about flying Iberia after reading all of the past reviews but I was overall very impressed with the service and comfort of the flights. I will definitely fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Derasin","United States","2012-05-10","Hawaiian is my preferred inter-island carrier. This was my first time using them on their Transpacific flight. I flew from Hilo to Las Vegas and was quite impressed. Flight crews on both flights were very warm and welcoming. Any requests were honored with a smile. Flights were smooth both ways. Check-in was a breeze in Hilo and Las Vegas. For meals I was offered a complimentary pasta dish with a piece of cake and a Turkey sandwich on the return. Flight attendants were visible throughout the flight and constant runs of drinks. Very Impressed.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Jensen","United States","2015-02-06","Flew Seattle to Paris with the stop over in Reykjavik. The staff were friendly and helpful with pillows and blankets before take off. The pillows helped a little with the small uncomfortable seats. By the time we finished the flight I could not feel my backside. My main disappointment was on the return flight our luggage was not loaded on the plane in Paris and it took 5 more days to get it delivered. Beware of the known and infamous weather changes in Iceland. We sat on the Tarmac for 2 hours waiting to taxi the plane behind a large building so we could be bussed off the plane to the terminal where we waited another two hours for our connector flight to the U.S. When we landed in Seattle we were told about the missing luggage that was intentionally left in Paris.","","","Economy","","4.0","2.0","4.0","4.0","4.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Jennifer Bentley","United Kingdom","2015-01-05","I was not expecting much but I have to say that our recent flight from MAD to SCL in a A340-600 was really very comfortable. I believe we had the latest business class seat and the storage space around this is excellent - a lot better than BA business class. Staff were attentive and polite. I declined the late night meal as I wanted to sleep but breakfast was very good. The only downside was in the earlier connecting flight LHR-MAD with the usual business arrangement for European flights i.e. economy seat but 3 seats between 2 people. Flight was ok - the connection was well sign-posted as we had to change terminals but there was an exceedingly long wait on a bus for 25 mins and this limited the time we were able to spend in the lounge.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Bennett","Australia","2012-04-25","Sydney to Honolulu return over the Easter period. Both flights were full and both aircraft's older refurbished 767's. No AVOD but portable digi players were available for rent at US$15 credit card payment only. A330's will commence on this route soon. Both flights left and arrived on time although check-in at Sydney took 50 minutes because they're weren't enough check-in attendants. Meals on both flights were satisfactory and service was fine although flight attendants were hardly seen between the meal services. Would be happy to fly with them again.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Yves Abdurahman","Australia","2012-04-25","We flew to Honolulu from Sydney in Business Class and returned in Coach. We have a 8 month old son and my wife is vegetarian. On the Business Class leg there was no bassinet available even though promised and we could not be confirmed that any of the food would be vegetarian. As a result our son had to sleep on our laps for an 11 hour flight. Service was very friendly and they assisted us greatly to make it comfortable with pillows but we were trapped in seats for the entire flight. On the return leg seat allocations were not confirmed bassinet not available again and instead of being the front row of the main cabin we were stuck in the middle rows and had to ask passengers in front not to recline so as not to hit our sleeping son. The food was minimal and only 1 meal was vegetarian. Service and food were good but very minimal. There are higher quality ways to get to Hawaii from Australia.","","","Business Class","","6.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Henry Street","Australia","2015-01-28","Seattle-Reykjavik and Reykjavik-London. Was expecting a lot better. No wonder they were dropped as an airline from the star alliance. I experienced long delays on both flights and am stunned that an airline can charge for food when the flight is over 1 hour. I will not fly with Icelandair again!","","","Economy","","2.0","4.0","3.0","1.0","4.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","G Tucker","Australia","2014-12-29","Just flew Lisbon to Madrid. Very ordinary experience with absolutely no service offered not even a glass of water. I know it was only a 55 minute flight but they could have at least offered that! Seats have plenty of leg room but are rock hard. Not sure we'd cope with them on a longer flight. Would never recommend this airline after this experience.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Kerrison","Australia","2012-04-23","My preferred airline from Sydney to the USA via Honolulu. Generally on time ground staff are great and cabin crew always smiling. Frequent flyer membership has great offers for gold and platinum members. On all my trips baggage arrives quickly and food in both Economy and Business is good.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Tobin","Canada","2015-01-26","CPH-YEG. Second spin long haul with Icelandair and I'm still happy with my choice. First leg was turbulent in the beginning but we were pre-warned by the pilot. Stewardess's were extremely friendly/helpful. Both legs were full/ had plenty of babies and demanding patrons (constantly pressing call buttons even during meal service) but they took it in stride and always came straight away with a smile. Yes if you want a meal you have to pay extra but they've always made that quite clear when you buy your tickets which re price I find extremely competitive for long distance international so I've never had an issue with that. They also take cash on-board (this flight Euro or Krone) which I've never experienced on a international or domestic flight before. Economy has a bit more leg room but this is achieved by shortening the seat length which can be a challenge in that it could make your lower half go numb. to be fair it's economy you'll never be comfortable in this section unless your a child. IES is a bit light on selection compared to other long distance haulers but most people bring a tablet or laptop anyway.","","","Economy","","8.0","4.0","5.0","0.0","3.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Laura","United States","2015-01-19","Economy class with Icelandair is exactly the same as every other flight (nothing special) except that you have to pay for food. I've never experienced this on a flight before so when my husband and I landed in Iceland we made a dash for food-we were starving. The lack of complimentary food is acceptable for a short flight but we flew from Germany to Iceland and Iceland to Washington D.C.-neither of which were short. Now that I know I will not be flying to Europe with Icelandair again.","","","Economy","","5.0","3.0","4.0","1.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Federico Muscogiuri","Ireland","2014-12-22","BCN-LIM-MAD. Have mixed feelings about the ""new"" Iberia. On the positive side they are generally punctual and if you fly one of them new A330-300 and A340-600 then the experience is satisfactory however flying on one of their old A340 (there are still quite a few in service) is a truly miserable experience as the seats are uncomfortable and cramped and the entertainment system is limited to a few screens for the whole cabin. Food is generally speaking mediocre and the crew service ranges from indifferent to fairly polite. I find their policy of charging for selecting a seat and food on European routes really mean and I really wish they stopped doing that. However compared to the Iberia from 10 years ago I can see that there are signs of improvements and since they often offer good deals on their South American routes I will probably fly them again.","","","Economy","","6.0","3.0","3.0","2.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Glenn Worsley","Australia","2012-04-21","SYD to Honolulu return. Plane was an older 767 but had been refreshed inside and looks more like a 777. Check-in in Sydney was hassle free. Flight over was fine but seats were a bit uncomfortable. Meals were ok but service was average. Didn't really see attendants that much. No inseat entertainment. you can rent portable DVD style players though. Cabin crew ran out of customs forms so you had to wait to land before these could be filled out which caused a delay at customs. On the way return again check in was hassle free and better than in SYD. All the portable DVD players were gone by the time they got to me. Flight attendants were very nice but rarely seen. All the toilets in the rear of the plan were not working about 6 hours into the flight so a bit of a wait for the other toilets. All in all it was ok.","","","Economy","","5.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Reaper","Australia","2012-04-01","Sydney to Honolulu with an 8 month old. Never again. No bassinet available on both legs despite reservation. Crew very unhelpful and not interested in assisting us with details of baby change toilet or heating bottles etc. Food was terrible and service not at all satisfactory. I will not fly this airline again. Have flown extensively with my child since he was born both internationally and domestically and Hawaiian certainly takes the cake for being our worst experience.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Oscar Alejandro Medina","Mexico","2015-01-19","FI644 KIAD-KEF 12/21/14. FI645 KEF-KIAD 12/30/14. I notice that this airline is quite friendly once you board the aircraft you could see holiday decorations. They give you Icelandic pure water and it could be great if they could offer a meal during the flight. Seats are not comfortable if you are tall.","","","Economy","","9.0","2.0","4.0","2.0","5.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Zampino","United States","2015-01-19","Overall satisfied with icelandair but writing this review as a heads up to other travelers. When our flight departed Seattle on Dec 30 I did not check in online and we received our picked seats without problems. This was our 40th anniversary trip. On the return flight we arrived at a nearly empty airport 3 hours before our departure and checked in. We were now seated in middle seats separated in the back of the plane. The flight was full and no way were they changing our seat. So moral of the story be sure to check in online 24 hours prior to departure. It seems like all flights depart from Iceland between 1630 and 1730 so it makes for a very hectic airport with few places to sit and wait. I also recommend bringing your lunch on board if it is a long flight.","","","Economy","","7.0","0.0","3.0","2.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Randal","France","2014-12-18","Just flew from Nice to Madrid then onto San Jose Costa Rica on Iberia economy. I am Star Alliance Gold and OneWorld Sapphire and travel a lot both in business and economy. This flight happened to be in economy and I felt like I stepped on a plane from the 90s! There was no personal inflight entertainment! We are in 2014 almost 2015 and on a 10 hour 40 minute flight we had no choice of movies. Absolutely shocking. Captain didn't say a word the whole flight cabin crew were rude and inattentive highlighted by the fact the toilets were covered in toilet paper on the floor and no one cleaned it up and that they took 1.5 hours to clear away trays. Would hate to see Iberia's crews in an emergency situation. Seat was uncomfortable to say the least and for 1200 euros return I want more for my money even in economy. They should be ashamed that they offer such a poor product so far behind all other major airlines. Cabin crew are paid 33% less than they used to be 17 years ago hence the poor attitude. Will not fly them again. All that we needed to see was that they still had a smoking section on the plane would have fitted in perfectly with their ""retro"" style seating. Honestly absolutely shocking and how they are in business I will never know.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Paul De Valle","United States","2014-12-18","The MAD-JFK segment of our American Airlines itinerary was on Iberia. As mentioned by other reviewers Iberia's seat selection system is a travesty. It's only purpose is to increase revenue pure and simple. At check-in we were assigned seats 42A and 42C at the very rear of the plane. Described by SeatGuru as ""bad"" these were actually OK since there was room to recline and no lavatory behind us which meant no passengers loitering around waiting to use the head. (Seats 42J & 42L on the opposite side is probably a different story.) The new A330-300 was a pleasure to fly and the flight attendants were friendly and attentive. The usual Spanish aloofness was certainly absent on this flight. Our overall experience was very good but I'd hesitate to book another flight with Iberia unless they dump their seating assignment system.","","","Economy","","6.0","4.0","5.0","5.0","5.0","","","3.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Fowler","United States","2012-03-26","We used Hawaiian because they had a direct flight. After we booked it was changed to a flight with a layover. Once onboard the flight crew made my wife (then the bride) to roll her wedding dress up and wedge it between luggage in the overhead bin. Flight attendants we very short tempered with us seemed stressed and overall very unpleasant. Our video player stopped working when we got a replacement the audio and video did not match up. The seat tray was covered with dried food when I asked for a cloth to clean it the flight attendant sighed and turned around without answering.","","","Economy","","1.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Hutchinson","Canada","2012-03-21","Flying from Vancouver and scheduled to catch the last flight of the evening across to Kona. There was just over an hour between our arrival and departure for Kona. Held in a holding pattern over HON. Once we landed we sprinted for Hawaiian Airlines check-in arriving 30 mins before the flight only to be told it was too late to check-in-. Check-in was rude and unhelpful just basically repeating over and over that we had missed the luggage check-in. We ended up spending a long acutely uncomfortable night sitting at HON airport.","","","Economy","","","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","T Harvey","Canada","2014-12-10","MAD-ORD. After avoiding flying long-haul with Iberia for over 5 years I thought I would give them a try again. I was pleasantly surprised. The flight to Chicago was a new Airbus A330-300 with a bright spacious interior with mood lighting modern seats ample legroom and a great tablet like in-flight entertainment system with a decent selection of movies. The on-board service was good though the main meal was mediocre: chewy chicken and a rather dry bread roll - snack prior to arrival was a big better. Other than this I would fly Iberia again.","","","Economy","","9.0","4.0","4.0","2.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D DeFazio","Australia","2012-03-21","We chose them because of the generous luggage allowances. We were late taking off due to a passenger needing to be removed the delay was handled well with minimum disturbance and the captain kept us all informed. Mid flight there was a medical emergency and that was also handled well. We were given preferred seating as my husband is very tall and we could not fault our seats and the added leg room was wonderful. The flight crew were friendly and attentive. The meal was okay. I wish they had in-seat entertainment. Although not the best flight ever certainly not the worst.","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Icklow","Australia","2012-03-19","Flew 767-300 Sydney to Hawaii first class. Very uncomfortable broken seats that didn't even recline properly. Terrible food average service. No dinner served and no snacks over an 11 hour flight. Worst airport lounges. Whole experience was dreadfully. Never again!","","","First Class","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Henk-Jan Habraken","Netherlands","2015-01-14","Easy to book on the internet. Lovely cabin with leather seats and lots of room (because we were seated next to an exit). As much coffee as you wanted and paid snack service. Excellent Inflight Entertainment. Cabin crew a bit frosty at the beginning but after a while hearty and friendly!","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Rugh","United States","2014-12-04","This is a hard review to write. The flight was great good food clean cabin excellent entertainment options however most of the interaction with Iberia staff were unacceptable. It started when I tried to advance select seats. They system would not let me and I had to call Iberia. An unpleasant agent told me that since I had used a ""travel agent"" (actually on line booking) the ""agent"" had to make to selection and pay the fee. From then on it seemed as if every employee was doing the minimum customer service. When we got on a transatlantic flight the on- board entertainment system (seat back TVs) was on. Many people had their own headphones (they clearly knew the routine on Ibearia) and settled down for a movie. I finally got up and went back to a cabin attendant and asked for a headphone. he very rudely told me they would be passing them out and to sit back down. An hour later (honest) they finally passed out earphones. It was that way the entire flight. When we tried to check in online for a flight the evening before in Seville we could never get the internet system to accept our information. We went to the airport early to check in we went to a ticket agent who was very nice and sent us to the proper flight check in counter but there was no one there and several people in line. I went back to the agent and asked if there was a check in agent. He called and said ""I guess they are not working yet."" Yes in addition to the ticket agent a couple of agents were very friendly and helpful but overall they simply had no interest in providing acceptable customer service. So based on the mechanical equipment and food I would recommend Iberia but I would not recommend Iberia based on the customer service provided.","","","Economy","","2.0","4.0","1.0","4.0","5.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Flynn","United States","2012-03-05","Just checked in for our first class seat from Maui to Seattle. First class line longer wait than others. Staff very rude went and helped coach line while we were checking in. Another person came back to help us and had to do checking again with her. They didn't tell us our flight was delayed when we checked in. This was a special trip for us and we never travel first class. I can't believe the rude service for such a higher fare that we paid for.","","","First Class","","","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Helen Mancell","Australia","2012-02-28","Service was of high standard. Australia to Honolulu. Flight attendants very polite and courteous. My husband and I were most impressed. Food was alright and staff were quick and efficient. People with children were well looked after.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Philipp W Rosemann","United States","2015-01-05","BOS-KEF-FRA on December 21-23 with an overnight stay in Keflavik. I would recommend Icelandair in particular to those who wish to break the long transatlantic trip with a stopover between the two continents. I traveled in Economy which I found to have sufficient legroom and to be reasonably comfortable especially for the relatively short flights. On both segments the service was polite and helpful though also reduced: the crew came through with beverages and food for purchase just once during each flight. The entertainment system appeared to be state- of-the-art. A nice touch was the fact that the cabins were adorned with some tasteful holiday decorations. I would describe Icelandair as an international equivalent of Southwest: one gets a basic but honest service. Two checked pieces of luggage are included in the ticket price so that passengers don't have to scramble for space in the overhead bins. I allowed myself the luxury of an overnight stay at the Icelandair Hotel in Keflavik. This added to the price of the trip to be sure but I arrived relatively rested and without jet-lag. Overall not at all a bad experience.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","L Alexander","Canada","2014-12-31","Planes delayed all the way through from Edmonton to London. Airport staff in Iceland next to useless. Counter staff and security cleared off and left passengers in limbo as far as getting on to an onward flight. Arriving passengers lined up outside terminal as confusion reigned inside. Finally arrived in London 10 hours late. Will never use this airline again.","","","Economy","","","3.0","2.0","2.0","2.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A Pineda","United States","2014-12-04","First and last experience with Iberia. They are by far the worse airline we have ever flown and will never use them again. They do not allow the customer to choose their seats until 24 hours prior to the flight unless you are willing to pay an additional $40.00 per ticket which they do not disclose to you until after you have made your purchase. When you finally go in 24 hours prior to your flight their system selects your seats and even if you are flying as a family they do not give you seats together forcing you to pay the $40.00 per person to change the seats at their counter which you did not even select to begin with.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","T Cain","United States","2012-02-06","SFO-HNL. Emergency return to SFO 16 hours total delay due A330 computer glitch. Flight crew very good but once on ground things began well and then fell apart. After lunch vouchers and evening hotel rooms for a few they had us all return at 10 pm for a 1 am flight on a different A330. We got to HNL at 4.46 am instead of noon the day before and got $300 vouchers good only on new reservations on Hawaiian for one year.","","","Economy","","3.0","","","","","","","4.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","L Jarvis","Australia","2014-12-18","ZRH-KEF and KEF-LHR B757. First time flying Icelandair. Fantastic inflight entertainment - big screens and comfortable chairs. The staff were friendly but not over the top. The cabin was comfortable and there was a great easy-going atmosphere on board. Great selection of food too - and a brilliant brilliant safety video. One of the best I've seen. Would recommend highly!","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","João Martins","Portugal","2014-12-01","17th Oct flights IB7990 and return IB7989. I flew from Portugal to Cancun via Madrid last month. I booked directly on Iberia's website and received e-mail confirmation that the ticket was booked. I received a second e- mail informing me of what entertainment features I would have aboard the Airbus A330-300 which included one screen per person in the back of the seat in front. Once we got to Madrid we found out that Iberia was doing a codeshare with a small Spanish company called Evelop! The plane belonged to Evelop and was a A330-300 however it was a charter and as such the plane was crammed with over 400 people leaving no leg room. Food aboard the plane was awful having given us some rice (no protein) at the beginning of the flight and a snack just before landing leaving us 8 hours without food or drinks. There was no TV per person instead just three monitors at the front of the plane with a very faulty sound system. To make matters worse on the way back we were denied boarding unless we paid an extra €55/person because the airport taxes were not included in the price which Iberia failed to communicate this before hand. Finally in Madrid we went to Iberia's customer support desk to raise some questions regarding the flight. After a long wait the clerk was incredibly rude and unhelpful. Her supervisor wasn't any better and shouted the whole time even though we were speaking in a calm manner. I won't be flying Iberia again!","","","Economy","","","1.0","1.0","0.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Elósegui","Spain","2014-12-01","BCN-MAD-BCN - I use the Barcelona-Madrid shuttle quite frequently and it is a great service. Check-in is fast in the Air shuttle terminal there is no security line and you can arrive at the airport just 20 minutes in advance. It is a short flight (55 minutes) that's why I prefer it over the high speed train (3 hours). The only thing I don't like is that they don't offer free drinks. It is a pity that they have cut down frequencies although there are still somewhere around 35 flights per day operated by Iberia. I would really recommend this service.","","","Economy","","9.0","5.0","5.0","0.0","3.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Neill Bell","United States","2012-01-30","LAS-HNL-LIH. This was a repeat of last years trip and some things have improved others have not. Ground handling at LAS is much better: the staff were there early enough to check-in bags in good time. The A330s are nice enough planes still looking fresh and clean. Seat back screens do not offer a great deal without payment but is better than nothing. The food offered is basic and not very much. Flight was on time. HNL-LIH was again on time for the very short hop. The planes used on inter-Island sectors are not impressive but they do the job. Return was straightforward. Flights on time no problems not the most comfortable but not too bad.","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Murga","United States","2012-01-24","Just came back from a one week vacation to Honolulu from LA. My trip from LA to HNL was pleasant. No major complaints only minor ones. We left 15 mins late but arrived on time to HNL. My dinner was a sandwich and the bread was mushy. Although the plane is equipped with personal touch screens on every seat there are very few complimentary options to enjoy. You have to pay for movies TV shows music selection and games. On our return from HNL to LA our flight left on time and arrived 15 mins early. Personnel were a lot less enjoyable lnot rude but did not make you feel welcome. There were two different meal options however by my turn they only had sandwiches left. Overall they got the job done and did not experience any major hiccup but at the end of the day we did pay a premium and so I expected more.","","","Economy","","7.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Saysun Elliot","United Kingdom","2014-12-10","I wish I had read the fine print about onboard meals before I booked with Icelandair. I was stunned that on a long international flight passengers had to pay for snacks and meals. Given the high ticket prices I just assumed that meals were included in the cost but all we received for free was water and juice. I made sure to pack my own food on the way back home as I did not relish the thought of paying outrageous sums of money for mediocre dishes. I will not fly Icelandair again at least not on a long haul flight.","","","Economy","","6.0","2.0","3.0","1.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Umberto de Eccher","Italy","2014-11-25","8th Nov Madrid Barajas to Venice Marco Polo flight IB3248. I fly Iberia regularly because is the only solution to fly Venice - Madrid. The flight fares are extremely overpriced and the service is comparable and sometimes worse than a low-cost airline. Ground service and check-in service has a lot to improve tickets can be bought only and exclusively by the passenger (and not from a parent or husband) because they will ask for your Credit Card at the check-in and boarding cabin food is not complimentary.","","","Economy","","","3.0","2.0","1.0","3.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","L Lewin","United States","2012-01-17","HNL-LIH. I've flown this route a few times and generally find Hawaiian to be a bit over-rated and frequently delayed. This time there were no issues. Flight departed on time. Boarding was quick and efficient. B717 in great shape. Smooth ride. Nice crew. Value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S James","Australia","2012-01-01","Las Vegas from Sydney via Honolulu return. Food was terrible. They had my husband and I sitting separately - despite the fact this happened last time and I went overboard asking for it not to happen again - 4 flights sitting separately. The seats were awfully uncomfortable. General lack of 'couldn't care' by staff. Even when I said I didn't feel well and asked for water they never came back.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Stone","United Kingdom","2014-12-01","MAN-JFK-BOS-MAN. A round trip including with my wifea stopover in Reykjavik. Every leg on time with informative excellent FAs. Great food and beverages only slight drawback is seat recline. Lounges in REY BOS superb but MAN (Aspire Lounge) very poor. Check in at MAN REY helpful and painless but BOS less so. Overall a pleasant experience and I shall use/recommend Icelandair again.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Tony Gomm","United Kingdom","2014-11-20","LHR to KEF on 17 October 2013 returning on 21 October 2013. Flights FI 451 and FI 454. I'm amazed at the number of people who use Icelandair and complain that there's no food on a 3 hour flight! Can you really not get through a morning or afternoon without stuffing your face? We have traveled with Icelandair about thirty-times in the last fifteen years with our next trip at New Year 2015 and always found customer service both on the ground and in the air to be excellent.","","","Premium Economy","","8.0","4.0","5.0","3.0","4.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Nichols","United Kingdom","2014-11-25","LHR-MAD-GIG. Failed to honour seat reservations I had paid extra for. Customer Service Desk unavailable at 18.00 at LHR. Customer service desk at MAD disinterested and dismissive. Airbus 340-600 economy class seats uncomfortable for length of journey. Food was by a long margin the worst I have encountered on an aircraft. Cabin crew not very attentive. Inflight entertainment excellent. I was reluctant to fly Iberia because of their poor reputation. They succeeded in fulfilling my expectations. Never again. Return journey EZE-MAD-LHR no better.","","","Economy","","2.0","2.0","1.0","1.0","5.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Williams","Australia","2011-12-18","LAX-HNL on Airbus A330. Flight was delayed 35 minutes. At first it was announced that the flight was delayed due to TSA requirements. Then it was announced the delay was due to scheduling problems. Boarding commenced shortly after the missing flight attendant arrived. The economy cabin was very cramped. The seat was simply uncomfortable even for a 5 hour flight. The seat was hard and narrow with poor leg room. The IFE system had a decent variety but required a fee (so make sure you have your credit card on hand) though on a full service airline this should be complimentary. Refreshments were served. Breakfast was served shortly after but consisted of a disgusting breakfast burrito and sugary bun with no other options. No complimentary refreshments were available for the remaining 3.5 hours of the flight. The flight attendants were well mannered but unprofessional. The flight concluded with the managing flight attendant listing all of the routes that Hawaiian Airlines services and will service in the future and instructing all passengers to recommend Hawaiian Airlines to all of our family and friends.","","","Economy","","3.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","T Ruhe","United States","2011-12-11","Horrible flight from Manila through Hawaii to mainland US. Late leaving Manila and late arrival in Hawaii. 8 passengers missed their connecting flights to US. Extremely poor customer service provided by HA. HA customer service email was just a cover up with excuses for the poor customer service!","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Natalie Williams","United Kingdom","2014-11-20","This was the first time flying with this airline. I am glad that I took the chance the flight transfer time was good and comfortable. Infight entertainment was great but the food or lack of was disappointing and expensive for the limited choice that was there. If I had known I would have bought food to take with me. Tip to passengers: bring your own food. Another thing was that I wish I flew back to Heathrow instead of Gatwick but that was my own fault. I was very happy that I was able to take two pieces of luggage as well as hand luggage which was a bonus. I would definitely travel with Icelandair again.","","","Economy","","9.0","4.0","3.0","2.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Kotze","United Kingdom","2014-11-20","We booked to fly Madrid-Sao Paulo and I was very nervous about this having never used Iberia before and reading some mixed reviews. I must admit that I was even thinking of cancelling the booking after my wife had made it due to the reviews. Well having flown yesterday I can comfortably sit here in Sao Paulo this morning and say I'm glad I gave them a chance. I had a great flight! The customer service food onboard entertainment and seat comfort was great. Thank Iberia you have a new customer.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","United Kingdom","2014-11-20","LHR-MAD-LHR. Fast check-in at both airports with friendly staff. The A321s were clean comfortable and in good condition. Lots of legroom if you sit in the front rows. Cabin crew on the outbound flight nothing special just did their job. On the return flight they were more friendly and attentive. I bought a ham sandwich on one of the flights and it was good although I still consider that the menu is a little bit overpriced. Captains on both flights were chatty and gave many details about the flight always interesting to hear them. I think Iberia is a good option given that sometimes they are not expensive at all and I think you get more service for your money comparing to low cost airlines. I repeat that if they only offered some drinks for free onboard they would be a very good choice.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Stewart Mackay","United States","2011-10-29","Seattle to Hawaii delayed 8 hours. We were given vouchers for two meals and nice accommodation. However upon return our vacation ended poorly. We got a phone call to say the flight would be delayed 6 hours then 8 then 10. Staff struggled to cope with the situation and passengers were treated with little courtesy given the situation. In one notable incident we were asked to line up for an 'ag inspection' only to be told that 'ag inspectors' were not available yet for it. $12 vouchers to cover this 10 hour period were entirely inadequate. Additional costs exceeded this. We were given $200 vouchers for future use on HA for both delays but I seriously doubt we would consider HA for future travel.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","W Brunelle","United States","2014-11-03","My flight from Washington to Reykjavik was cancelled and rescheduled 24 hours later. This resulted in my missing the sailing of my cruise ship to its next port. I incurred over $400 in out of pocket expenses to catch up with my ship at its next port. Moreover I purchased Saga Class tickets (business class). The seats were wide with plenty of leg room but did not recline very far. Our evening meal consisted of a sandwich our breakfast was a cup of coffee and a granola bar. The inflight entertainment system was inoperable. Service was fine with lots of apologies but never again will I fly Icelandair.","","","Business Class","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A Bree","Netherlands","2014-11-20","On November 13 2014 I flew with Iberia (flight 6118) from Miami to Madrid Business Class. The check-in boarding and welcome by the staff was excellent very friendly and punctual. My seat was 8A which was a very private Business Class seat. As the plane's departure time was 22.50 I skipped the meal and fall asleep right-away on the fully flat bed. The breakfast just before arrival was simple but good. I will not hesitate to fly again with Iberia up and down to Miami. A great airline and the Airbus 330-300 is great. From Madrid I flew on Iberia Express to Amsterdam. The business class is very cramped but adequate for a 2 hours flight.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Tom Walsh","United States","2011-10-05","Wife and I flew San Jose to Maui via Honolulu. Same route on our return. I found the staff to be pleasant and accommodating. The food offered was ok but we did not expect much more. My complaint was with the airplane seat. I am 6’4” and 205lbs. The seats were so uncomfortable with no leg room. Despite getting up and walking around a bit it was torturous having to return to my seat. On our next trip I may pony up for a First Class seat – the continued pain is just not worth it.","","","Economy","","3.0","","","","","","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Peck","United States","2011-10-04","We fly Hawaiian because it is the only non-stop from HNL to San Diego. Flight from HNL to SD on 767 had incredibly little legroom I'm only 5'5"" and couldn't get my legs under the seat in front due to some metal box affixed to floor. FA's were okay.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Senelus Darrell","Malaysia","2014-10-31","JFK-KEF-LHR in Economy Class. Check in at the Terminal 7 was fast and the staff are friendly and not to mention that I'm able to check in two pieces of luggage for free is really a plus for this airline. Boarding process was done from back of the aircraft to the front with priority given to the disabled persons and those who travel with minors. It was surprising that the boarding process was rather quick and we're greeted by the flight attendant upon boarding and served with free Icelandic Glacier water. The seat pitch is fine and the B757 modern and simple cabin design is really a welcoming experience. As expected the flight departs on time and meal service starts about 30 minutes after departure although you have to pay for the meals. IFE on board is one of the best I've experienced. The high screen resolution really makes viewing the entertainment offering a fun experience although the choices are rather limited and the best part is no headphone adapter required. Since pillow and blanket are provided it makes the flight feels even more comfortable. Arrival at KEF was easy and quick but due to the fact that the flight arrives at midnight most of the shops are closed. After two nights transit at Iceland I continued my journey to London-Heathrow. Self check-in and security at Keflavik International Airport was quick and since it's afternoon flight all shops are open thus making waiting for the flight much more convenient. During boarding process I was surprised that instead of boarding through gates we're shuttled to the aircraft instead. The aircraft that was operated on this route are probably the last B757 that they haven't refurbished. The cabin shows its age and no IFE available although iPad was distributed after takeoff. The seat are rather less comfortable compared to the previous flight but it's acceptable for a short 2 hours flight. Arrival at LHR Terminal 1 was on time and the luggage arrive at the carousel before I was there due to quite a long time spent at the immigrations thus no ""luggage-waiting-game"" needed. (which is a plus). Overall the journey on board Icelandair is definitely worth it and the airfare is one of the best among all the carrier operating on the transatlantic route. I will definitely fly with them again.","","","Economy","","8.0","4.0","5.0","0.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","John Gillett","United States","2014-10-31","Short staff in Denver required long wait to check bags. Ditto at CDG Paris on return flight. Economy seats are cramped and uncomfortable - my wife and I both suffered from leg cramps for a couple of days after each flight because of this. We were surprised to have to pay for food on a 7+ hour flight and the food-value for the price was poor. On the return flight from Iceland to Denver neither my wife's or my movie screen worked despite being re-set twice by staff. Staff offered to re-seat us at working screens but could not seat us together as we had booked and didn't make any effort to re-seat another party to accommodate us. In addition staff allowed several passengers to congregate in the aisle drinking and talking disrupting surrounding passengers. My past flights to Europe have been via American Airlines and Air France both of which provided a greatly superior experience to Icelandair. These tickets were booked by Viking River Cruises as part of a package. If I book with Viking again I will specify no Icelandair.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Serna Alfonso","Belgium","2014-10-31","I flew BRU-MAD-MIA two weeks ago. I really liked the experience and can confirm that Iberia is improving its quality everyday. On the MAD-MIA flight I booked a seat on row 10 (first row in economy) with plenty of legroom. The entertainment was excellent individual screen with lots of movies series and music. Both flights were on time and the transit in Madrid was easy and I even had time to buy some newspapers and sandwiches for the flight. The flight attendants were helpful and attentive. The aircraft a modern Airbus 330-300 was very comfortable. Things to improve: both pilots on both flights didn't talk to the passengers not even once. Not very polite! Food could be better. Apart from that the price was extremely convenient and I recommend this airline for this destination.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Butterworth","United Kingdom","2011-09-25","Honolulu to San Francisco. Outbound food which you have to buy onboard was expensive and limited. The return flight was delayed by at least 10 hours and we decided to book ourselves onto another airline. Staff did not know which reception point would have our bags; we then had to find our way out of the building to another terminal and check-in again paying a further $50 for our two suitcases. The check-in arrangements at Honolulu are poor - too few people handling the check-in for Economy Class.","","","Economy","","1.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Hutchinson","Australia","2011-08-27","Sydney to Honolulu return. I have really only one complaint because Australia and Perth in particular is so far away the time spent sitting in one spot for over 12-15 hrs is hard enough without the seating and general facilities being less than user friendly. Return flight from Honolulu to Sydney was very cramped (leg room) and there was a lot less overhead baggage space than the flight to Honolulu. This made the experience more uncomfortable than it could have been.","","","Economy","","3.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Lamb","United Kingdom","2014-10-31","London-Reyjavik-Boston-Reyjavik-London. Economy class they were excellent throughout plenty of leg room and I'm 6'1"". Staff were pleasant and all flights left on time no delays. No complimentary food on USA flights but I knew that before I booked. Was disappointed with the selection of food available to purchase. Would definitely fly with them again.","","","Economy","","9.0","4.0","4.0","2.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Gamero","France","2014-10-31","ORY-MAD round-trip. A really nice experience with Iberia this time. Cabin crew very attentive and courteous both ways. Definitely better than my first experience in 1998 with a long haul flight. Easy boarding. We arrived ahead time in both legs. A nice seat (14F) in both flights with great legroom (better than AF or AER) of course. Aiming to repeat the experience.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","G Alba","United States","2014-10-31","Flew Iberia from Boston to Madrid 12 October 2014. Aircraft was a new A330-300 painted in Iberia's new colors excellent IFE with plenty of movie/video choices. Dinner was nice unfortunately breakfast did not happen due to extreme turbulence over Spain just prior to landing. Crew warm and friendly. Would fly this airline again.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","H McDonald","United States","2011-08-17","Honolulu to Hilo on a Boeing 717. The flight was very average. Check-in was a mess. Had to wait in line for a machine and when you checked in your bags you needed to wait for someone who works for Hawaiian to come. The service was average they come around with juice during flight. You barely even new there were FA's. Overall I didn't expect much and I didn't get much.","","","Economy","","5.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","H Grad","United States","2011-08-17","From check-in to arrival nothing went right from HNL to LAX. Our carry-ons were acceptable on the way from LAX-HNL and not on the return. We were warned I would be removed from the flight if I refused to check-in baggage. The flight from HNL-LAX departed 30 mins later than scheduled. The flight attendant threw my sandwich in my lap. The night crew from HNL to LAX were not friendly with no smile from a single crew member. The plane was very old (767). My husbands seat had a metal piece sticking out between the backrest and the seat. Bring your own headset or portable DVD if you want technology. Our flight from LAX to HNL was delayed and we sat on the plane for more than 1.5 hrs. I would not recommend Hawaiian airlines you get what you pay for.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Gray","United Kingdom","2014-10-28","My wife and I flew Saga Class London Heathrow via REF to JFK New York and returned From Newark Liberty. All four flights were on time and the general standard of service was good Saga class on the plane is not what you expect from the main players for business class. However you get all the usual pluses with check in security clearances and lounges etc. Overall value for money.","","","Business Class","","9.0","3.0","4.0","4.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Sally Spoljaric","Australia","2011-08-14","Sydney-Honolulu return. Upon check-in at Sydney advised that we were split up. Food was only one option. Planes old with no in seat entertainment unless you pay $15USD for a portable unit.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Connar Helena","United Kingdom","2014-10-22","After reading a few negative reviews about this airline I was quite concerned about travelling with them. I found the staff pleasant and I had enough legroom short stopover at Reykjavik gave me time to stretch my legs and go to toilet which were immaculate. Only complaint is that they take credit cards instead of money.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Stephen Woods","United Kingdom","2014-10-22","Manchester - Keflavik - Boston and return. All four legs were very comfortable Wi-Fi available approx 50 films plus other inflight entertainment. Lounge at Keflavik very good and Virgin Lounge at Boston excellent. All around very comfortable journey.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Annettte Flotwell","France","2014-10-28","MAD-SJC on business class. Contrary to a dreadful economy class experience this is the way to go. The seats weren't new but very comfy great windows plenty of room to stretch even for my 6'6"" partner. Great food even in the vegetarian option. Unfortunately there is not a pork free meal such as kosher halal or fish but what you get is ok. Good choice of drinks too excellent olives. Great. Check-in in Madrid was fast and efficient luggage handling good staff very friendly and interested. Oh yes reading material was plenty. Never looked at the entertainment because I had all of El Pais the IHT and the Washington post to read. Partner tells me it was good. Morale: If you fly to Costa Rica with Iberia go for business and you won't regret it. Fly economy and you will.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","G M Jaime","United States","2014-10-28","Madrid (MAD) - Miami (MIA) in Economy Class (OneWorld Ruby). Transfer at MAD T4 was really good (lovely illuminated huge and intuitive Terminal 4) and very fast cause I was coming from the south of Spain. I was very lucky to fly in the new Iberia A330-300. The plane was all-brand-new totally clean. The crew was very friendly and attentive (they seem to have improved the service a lot since the merge with British Airways). Flight was on time. Food was ok the standard comparing to BA AF LX and AA. The selection of the Ribera del Duero Valley wines were very good. The new individual IFEs was awesome as I was able to choose between a huge entertainment content. I consider remarkable that the new Airbus A330-300 make no noise at all and the take off and lading were very smooth. I hope to get the chance again to take a long-haul flight with Iberia due to its impressive improvements specially once they will receive the new A330-200s and the A350-900 from 2015.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Mark Tiburcio","United States","2011-08-13","Honolulu-Seattle return on B767. Baggage handling and boarding staff were lovely. I was in Economy class and the seats were comfortable I managed to sleep. Flight attendants were friendly and available in the aisles food choices were delicious safety instructions were polite and clear. Lavatories were clean inflight entertainment had plenty of choice.","","","Economy","","10.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Grant","Australia","2011-07-25","Sydney-Honolulu-Sydney. Pleased with the services both in the air and on the ground. The check-in staff at Sydney airport were pleasant and courteous. The meal after take-off from Sydney was ok. The outbound flight was an overnight one and an eye-shade was offered which was nice. The check-in staff were kind and helpful when checking-in for return flight at Honolulu airport. The home-bound inflight service was excellent cockpit crew for both flights were first-class. The cabin crew are sincere laid-back and easily approachable.","","","Economy","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Annettte Flotwell","France","2014-10-28","SJC-MAD in an old cattle class plane. The most uncomfortable seats. I got a bad back the seats are hollow so you have to sit upright for eleven hours without leaning against anything. The front seat was leaning back so I was jammed in like a sardine. My partner is 6'6"" he was so unhappy that he was hardly able to stand up. I really suffered spent most of the time standing up because I couldn't stand it in my seat. As there was no pork free choice of meal I went for vegetarian which was horrible dry rice and no sauce accompanied by cold carrots. I showed it to a stewardess who kindly organised some tomatoes and olive oil from business class. It was certainly a never again experience. On the other hand Madrid - Bordeaux was fine a fantastic comfy bombadier airplane with good seats and a friendly service. Go figure We did the other trip in business class which is a different review all together. Oh yes there was no TV screen at all but they had the cheek to give you an in flight magazine with non existing film channels!","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Johanna de Jong","Netherlands","2014-10-28","We had a flight AMS-MAD-LPA 27-09-2014 and return 6-10-2014 Iberia Express. Never have had less space for legs and the rest! (row 10). With the (magazine) compartment on the top part of the seat it is even worse. The English PA information we could hardly understand. Everything on-time. Boarding in groups is a great idea (other airlines used to do that as well). Not so good - no way to find a contact e-mail address or digital form to contact. I have become an Iberia Plus member - even then I could not find a contact e-mail.","","","Economy","","5.0","2.0","3.0","0.0","0.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","D Chamberlain","United Kingdom","2014-10-28","Flew LHR-MAD in Business. Very impressed with the service of the cabin crew and the food and refreshments - really surprisingly good. Cabin crew attentive and hard working throughout the flight. Good operation at LHR to board the aircraft. Frustratingly other aspects not top notch left LHR 55 minutes late (though to be fair the Captain did get us to arrive in Madrid only a few minutes late - another plus to Iberia) and then at MAD we had to wait 50 minutes for our luggage without any explanation. The aircraft is tired and elderly and needs to be replaced soon I think. My first experience of Iberia and despite concerns before the flight I would happily fly with them again. Things seem to be improving based on reviews etc.","","","Business Class","","7.0","3.0","5.0","5.0","1.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","James Moninger","United States","2011-07-18","HNL-LAS on an A330. New aircraft in excellent condition. Paid to upgrade to a Premium seat in bulkhead row 14 which had at least 48 inches of legroom. Great IVOD offerings but limited free selections. Meal was adequate and accompanied by great cabin service throughout the flight. I have avoided Hawaiian in the past while the numerous fees have only got worse with time this was all-in-all an unexpectedly good flight.","","","Economy","","6.0","","","","","","","4.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Johnson","United States","2011-07-18","First class from HNL-SMF. We have flown First Class several times before on this route but this flight was exceptional. The flight attendants went out of their way to make sure we were well taken care of and checked on us regularly to make sure we had whatever we needed. Hawaiian has a real asset with this crew. On the flip side I do have complaints not related to the staff of Hawaiian. I am a Premier Club member and upon rejoining this year I found out that the benefits have changed. Members and a companion were allowed two pieces of checked luggage gratis. That has now changed to only the member getting that. We used to be able to ask for an exit row and that has also changed and now you pay $25. It's difficult justifying paying $249 a year for a rest in a room at the airport and some packaged snacks.","","","First Class","","10.0","","","","","","","1.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Rajan Parrikar","United States","2014-10-12","Round-trip from SEA-KEF-SEA in Saga Class. A pleasant experience overall. The Saga Class seats are behind the times and it is time for Icelandair to upgrade them to a fully flat-bed configuration. The inflight service could do with some improvement especially in the training of flight attendants. When I asked for a vegetarian option not only was one not available the flight attendants did not make any attempt to find alternative options or show the least bit of concern. WiFi was available on the SEA-KEF flight but on the KEF-SEA flight it was inoperative. These hiccups notwithstanding I recommend Icelandair for its overall product.","","","Business Class","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","John Smith","United Kingdom","2014-10-28","GLA-LHR-MAD Return. Although I booked with Iberia three of my flights were with BA and the legroom was good and they provided refreshments free. The flight from Madrid to London was with Iberia and the legroom was terrible and you had to pay for refreshments. I had people from Canada sitting besides and they could not believe how cramped the legroom was. Also it took 40 minutes for my bag to arrive after the plane had landed. Never again will I fly with Iberia.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Jon Veel","Singapore","2011-07-12","Manila-Seattle via Honolulu and return with an additional stopover in Maui. Flights were labelled as Business Class (MNL-HNL) and First Class (HNL-SEA) though in fact there is no difference in cabin or service. All flights were on Hawaiian's elderly 767's. Do not be fooled by the winglets (which HA added to save fuel) these are old planes with interiors to match. Also do not for a moment think you will be getting anything like a Business or First Class product on a first tier airline this would be a mediocre Premium Economy product at best. The seat I would guesstimate the pitch to be around 38-40"" with limited recline and in a 2-2-2 layout with only 3 rows. I am 6ft 5"" and sat in 1B for all sectors this bulkhead seat has the advantage that you don't have someone reclining their head into your lap but the leg space is woefully inadequate. I had to sit at an angle with my feet into the forward galley to get at all comfortable. The AV comprised personal players that were handed out with a limited range of films and TV shows pre-loaded. Unfortunately this was the same content for all 4 long haul flights and by the end of the first flight I had already watched all that interested me. It was also awkward to use these during the meal service as there was basically nowhere to put them. Food was adequate although dry and uninspiring. The ""champagne"" served on take off was in fact a fairly unpleasant Prosecco and the single white wine choice with the meal was probably a hazard to the aircraft paintwork if you spilled any. As with all airplane travel the quality of the experience is relative to the price you have paid. Clearly Hawaiian are used to people upgrading into this cabin either as a frequent flyer freebie or as a $1-200 add on to the regular ticket price in which case possibly its worth it but probably not.","","","First Class","","4.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Halvorsen Finn","Sweden","2014-10-01","My wife and I travelled from CPH to EWR via KEF. We were very pleased with seating and service. What surprised us was the quality and taste of the meals served.","","","Business Class","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Frank Mauz","United States","2011-06-25","LAX-HNL A330 a nice new plane but very disappointing experience. Carry-on baggage size limit not enforced making those of us who paid the $25 feel like fools. Boarding time on boarding pass 45 mins ahead but boarding does not begin until 30 mins before (happened on another HA flight so assume that Hawaiian thinks passengers too stupid to get there on time) causing uncomfortable wait in undersized departure lounge. The inflight ""meal"" they boast about is a tasteless ham and cheese sandwich with a brownie served in a cardboard box- a ""snack"" at best. Flight attendants not friendly lacking any Aloha spirit. Had hoped that Hawaiian would be better.","","","Economy","","3.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D House","Australia","2011-06-23","HNL-SYD. Travelling with 4 young children and wife. Departure delayed by 2 hrs. Nice new 767 but no personal AVOD. Could not get infant seat belt for 1 yr old despite repeated request. My wife was quite worried as this has always been available when needed. Staff seemed uninterested almost unhelpful and sometimes rude. Kept to themselves gossiping in the back of the plane. Food was ok. Toilets started to break down half way through the 10 hr flight. 3 hrs out of SYD no toilets were working! A cabin announcement was made advising that passengers should refrain from using toilets especially depositing ""solids"". Captain advised on landing that he considered landing in Fiji but by the time pax would be deplaned it would have been about the same time to reach a working toilet. Sometimes things go wrong which is understandable but cabin crew were very poor. A memorable experience!","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Boehme","Germany","2014-09-19","FRA-KEF-SEA (July 16th) (FI521/FI681) DEN-KEF-FRA (Aug 6th/7th) (FI670/520). We had a holiday flight from Germany to the US this summer. We booked very early and Icelandair took the money very early. The good news is you can bring along two pieces of checked-in luggage each. We knew we had to pay for headphones and food which is ok. Airlines in general should imagine how it smells when four of your neighbors eat their garlic sandwiches and goat cheese salads. Seats were medium convenient. It is nice getting a small bottle of water when entering the plane. During the flight free water was served. The noise within those older 757-200 is inconvenient. Preparing for the flight home someone had changed our seats and set us apart. We called Icelandair and got our seats switched. (Our original seats were empty when we got on board.) Because of a thunderstorm we were late in KEF which is ok. But it is not ok to not say a word that the luggage was not on board we waited in FRA for one hour in vain. I am not flying Icelandair anymore.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","George Smith","United States","2014-09-17","Flew from US to Reykjavik and back on Icelandair. Service was minimal. The airline charges for food and drinks (except for water tea and coffee). The crew was very laid back to the point of ignoring safety. The captain did not announce requesting passengers to put on the safety belts on several occasions when the plane went through turbulence and did not announce take off or landing on one leg. The stewardess did not check safety belts on take off and landing. There was only a single service of food even for purchase.","","","Economy","","5.0","4.0","3.0","2.0","4.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Gibbons Helen","United Kingdom","2014-10-22","I took an evening flight from LHR to MAD on a rotation operated with an Airbus A340. The business class configuration was four rows of 2-2-2 with a vast 80-inch-plus seat pitch. The cabin was half full on this occasion. Priority boarding worked well and on-board service was professional but not warm or engaging. The food and wine was of good quality although not of intercontinental standard and the starter and dessert differed completely from those advertised on the menu. The crew are clearly accustomed to this being a predominantly business flight. Meals were served and cleared quickly to allow passengers to work.","","","Business Class","","7.0","5.0","4.0","4.0","0.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Krzysztof","United Kingdom","2014-10-22","I flew from AGP via MAD to GIG. One hour connection time in Madrid very tight. Iberia staff were waiting for us to make sure we would get our flight. New (one year old) A333. Legroom ok seats comfortable (small pillow blanket provided). First meal hot pasta with veg and spicy sauce second meal about two hours before landing (some sandwich) not the best but ok if you are hungry. Lack of free alcohol (no vodka no gin) Landing on time. Return GIG-MAD-ORY. On time same aircraft. Meal some kind of beef with potatoes second meal as above (nothing special). Landing in Madrid 20 min ahead schedule. Again problem with lack of alcohol. Second trip old A321 to ORY no food no drink - nothing at all. Overall good service for long haul flights domestic flights hopeless. Cabin crew not happy.","","","Economy","","8.0","5.0","1.0","4.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Rutter","Australia","2011-06-17","I am not a fussy person but I really thought this was the worst service I have ever had on an airline. Both ground staff and cabin crew were rude to me on a number of occasions about the fact that I am diabetic. I was given a hard time about my need to carry ""sharps"" with me even though I offered to hand them over to the cabin crew. The food wasn't very good and there were only 2 choices of meals. One was totally unsuitable for a diabetic so I asked if I could have the alternative choice reserved for me. They refused and I got stuck with the unsuitable food (because they ran out of the other choice) on each leg of my journey. My requests re the food and carrying my diabetic supplies were quite reasonable and I made them in a very polite manner and yet I was treated like a real trouble-maker. This was not what I expected from Hawaiians who I know to be very hospitable people. A huge disappointment and I would not fly willingly with them again.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Lalla","United States","2014-09-17","Great airline very impressed. Was my first time and I will continue doing so. My wife and I did Newark-Amsterdam via Reykjavik and Brussels-NY via Reykjavik. Couldn't asked for a better outcome. All flights were on time very professional crews great airplanes it was flawless. Yes you need to bring your own food (who likes airline food anyways) or you can buy what's available on their menu. My advice walk with your own food. I am 6'3 and had ample leg room very rare to find in today with airlines cutting back on mandatory necessities. All in all great experience and a good layover too in Reykjavik! People are friendly very unique experience and very good deals since it's all tax free. Fly Icelandair they deserve the business.","","","Economy","","10.0","5.0","5.0","0.0","4.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Paul Curran","United Kingdom","2014-09-17","Toronto to Heathrow 12/09/14. Undoubtedly the worst flight experience I have had in more than 20 years of transatlantic flying. Rude and obnoxious ground staff. Flight crew only slightly better. The product itself is lamentable. I flew premium economy which was a joke. Please take my advice and do not fly with this airline. I will give a full review in due course.","","","Premium Economy","","","1.0","1.0","0.0","2.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Z Michal","Slovakia","2014-10-22","Worst airline I have used. My flight was from Vienna to Madrid and then to Santiago de Chile. Stewards don't really talk in English. They ignored the call button. You had to go to middle of the plane and get water for you yourself. Steward threw the food at you in the paper bag. No leg space (and I'm not tall). There's no in-flight entertaining system There were three TVs in middle of the plane but English language was not working. You have to pay 40 euros for selecting the seat during the online check-in.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Combs","United States","2011-06-15","Horrible experience. SEA-OGG and back and was severely harassed for trying to use my common Graco infant car seat to keep my baby safe in flight (the airline approval sticker was partially ripped off however you could clearly see it was airline approved). Once they finally said I could use it I was not allowed to use the car seat correctly (rear-facing) as they said it would not allow the person in front of it to recline their seat. Never mind that there were very many empty seats on this flight they could have moved this person to including the empty seat next to him if it had bothered him. Then was harassed because they assumed I had not purchased a seat for my infant when in fact I had and was required to show my tickets to them. Again despite having at least 8 empty seats within four rows of the seat I was in - it was a very empty flight. I fly often and have never experienced such horrible customer service.","","","Economy","","","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Jason Cook","Australia","2011-06-08","SYD-HNL-SYD Economy. An older B767 but for a 3 star airline I thought service was pretty good. They looked after the kids with kids meals and were always offering free drinks and mid flight snacks. We also flew to Maui return from HNL and the service was the best I have experienced.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Helen Devries","Costa Rica","2014-10-13","SJO-MAD-BCN and return in economy. Iberia have improved out of all recognition since I last flew with them. The flight from Costa Rica was in a modern plane with excellent IFE the food was good and the staff were attentive. There was a delay on the return flight due to non appearance of passengers and the plane was an older model with the screens above the seats but again the food was good and the staff attentive. The Madrid-Barcelona shuttle was a good experience too - friendly staff and rapid delivery of luggage.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Pomeranze","United States","2011-06-08","Excellent service on LAX-HNL flight on new A330. The seat is a mistake but everything else top rate. The food service IFE. I hope they continue with their current meal service and don't adopt the mistake they've made on their international runs by changing it!","","","First Class","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Jenny Saufl","Czech Republic","2014-09-06","MSP-KEF-FRA July 6th 2014. My husband and I and our two dogs were relocating to the Czech Republic Icelandair was the least expensive carrier for us to fly one way with our dogs in the hold. In MSP you check in with SunCountry - they were pleasant and helpful with the dogs reassured us that everything would be fine and they would be well cared for. Shortly after we arrived to the gate (about 3 minutes before boarding) we were called to the desk and told that our dogs were doing well and just loaded and ready to go and that we should board the plane. The plane itself was nice new clean and comfortable. Everyone had their own screen with hundreds of programming. We were given 2 bottles of water we brought sandwiches from home. Shortly after they came around with a beverage selection. About 30 minutes before landing in KEF we were given fresh orange juice. The flight in general was uneventful. We arrived to KEF went through passport control 5 open counters and not a soul in line it took all of 30 seconds and was very efficient. Found our gate used the restroom and then there was an announcement for us to go to the counter. We were told our dogs are on the ground and in good spirits. Our flight from KEF to FRA was just as pleasant as the first. We were given 1 bottle of water and shortly after take-off were also given fresh orange juice. There was personal screens for entertainment and once during the flight they went around with their beverage offerings. The flight was also uneventful. We arrived in Frankfurt and went to collect our dogs. They made our experiences very relaxing and reassured us every step of the way. I would definitely recommend them.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Wagner","France","2014-09-01","Not a good experience. Flew from Boston to Reykjavik with about one hour to catch my connection to Glasgow to find out on the information board that the flight was 2.5 hours late. At the information desk I was told coldly that this was the case. No excuse no friendly gesture not even a cup of coffee in an airport that only has one coffee machine with endless queues. No comfort on the plane food and coffee have to be paid for. For the small difference in ticket price I shall in future use one of the main airlines where one can expect decent behavior to passengers.","","","Economy","","3.0","2.0","2.0","0.0","2.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Martin Fernandez","Spain","2014-10-08","MAD-LHR. Quick and hassle-free check-in. Departed on time and we would have arrived 20 minutes early but we had to enter a holding pattern so we finally arrived on time. Good seat comfort and pitch on an A321. I didn't have anything from the trolley. I observed they offered glasses of water free of charge. The crew was nice and attentive. Baggage came out on the belt very quickly. Overall a good experience they did extremely well in punctuality which I think it was the most important aspect on that flight. I don't give them a 10 because I think they should offer soft drinks or coffee/tea for free.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Spanovitch","United States","2011-06-07","Seats cramped - even for 5'6"" and 140 lbs and the equipment is ancient. Mine had bilingual German/English everywhere. They charge for everything almost. Want to use a headset -you pay. Want to use your own headset to watch the movie - you pay. Don't want the mystery meat sandwich - you pay ($12 for a hamburger that would be like a buck at Mac's). You want overhead room - get on board first and expect no help from the cabin attendants standing around talking about their personal lives with one another. You want to rent a DVD player. Maybe you can maybe you cannot. They had the players but forgot to bring batteries on board. Hawaiian is like a poor man's Southwest. Unless the fare you get is way below the competition I cannot see why you would fly with them.","","","Economy","","2.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","E Ruben","United States","2011-06-05","We were supposed to leave at 3PM but due to aircraft problems we ended up taking off at 2am the next day to begin our trip home to San Diego. The flight attendants were wonderful and very supportive. Hawaiian airlines gave us a free shuttle to a local mall while we were at the airport. We got free movie tickets and a $200 voucher and gave us good snacks etc. We also got a discount on our next purchase.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Scott Coffin","Canada","2014-09-01","Airline staff were all nice and flights from Edmonton to Reykjavik went well. Upon landing in the morning passengers from several flights had to clear through security in a room smaller than most public restrooms! Many were stressed because only an hour is scheduled between flights. I ran through the airport and only just made my flight. Unfortunately in Paris mine and another passengers luggage were not otherwise flight. No Icelandair staff exist in France. Everything is subcontracted to the airport. Even though my luggage arrived the next day a Sunday I did not get a text message until the evening. I clearly wrote In French That was leaving for Spain the next morning but no contact was made with my Paris hotel until Monday afternoon.","","","Premium Economy","","","2.0","1.0","3.0","2.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2014-10-01","SAL-MAD. Shared lounge at El Salvador average not very good selection of food or drinks. Boarding chaos as usual with IB. Once on board very nice small business cabin. Comfortable seats lots of legroom. FA on this sector very nice welcome drink amenities food during flight selection of wines all great!! Departed on time arrival 30 min in advance bags quickly on belt. Great value for money.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Danes","United States","2011-06-01","LAX-HNL-LAX. Check-in in LAX was good. New A330 service in F class to HNL was good. Seats are not flat. Return to LAX with aged B767. Check-in staff in HNL rude and charged me $50 extra for an overweight bag by 3lbs even I'm a 1st class pax. My overweight bag was lost upon arrival in LAX which was returned to me almost a week later. The delivery man was lost so I met him 20 miles from my residence. If HA wants to be a world class airline they should take some lessons leading airlines in Asia and Middle East.","","","First Class","","6.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Bryan","United States","2014-08-14","I flew from Dulles to Keflavik round-trip recently and thought this was one of the better airlines that I had flown with. They had good legroom comfortable seats the flight staff was very courteous the flight was smooth overall the plane was in good repair with excellent in-flight entertainment including several really newly release films that I'd wanted to see. I was impressed. Also I loved the slogans on their seat backs and they had really nice overnight blankets that were much fluffier than what you usually get on planes. It was a cushy ride which was good since one flight was an overnighter. The only thing that could have been improved would have been more food selection which was very minimal with just a few options although what they did have looked good and they had a great drink selection on board. Of course a larger plane also would have been a plus since it was just three seats on each side. Otherwise I would take Icelandair again from the US to Iceland over another airline any day. I absolutely hate flying and the experience was pretty good actually.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Simon","Austria","2014-09-28","LIS-MAD-VIE on Sept 21 both legs in Business Class on an Airbus 320 and Airbus 321 respectively. Both legs were on time or almost on time. Slight delay into VIE not an issue. Transfer at MAD T4 hassle free although involved long walks due to size of terminal. No extra transfer security checks for intra-EU transfers. IBs Business lounge was excellent in all respects (comfort drinks food available space etc.). Only slight discomfort was that the WLAN vouchers handed out are restricted to 30 minutes so that multiple vouchers and log-in were required. Seats in Business Class were economy seats with their middle seats empty. IB uses the same Recaro slim line seats that Star Alliance does for European flights which are not the most comfortable option but were ok due to better than average leg room. In flight service on both legs was excellent with friendly and attentive FAs. Food served was a plain but tasty omelet with vegetables on the morning flight from LIS to MAD and a very good veal burger with potatoes (or a pasta dish) with a nice mixed salad on the second leg. Check in and security procedures in LIS were hassle free and a lot faster than expected after what at first glance looked like a bit of chaos with tons of people waiting and moving when entering the terminal early morning. But everything was handled quite well. IB uses the shared Blue Lounge is LIS which was just OK. (TP’s premium lounge is far superior.) In VIE it took quite some time for the luggage to arrive but that’s not IB fault and pretty much standard in VIE. First time I chose IB for the LIS-VIE route; which was due to a late booking and price. I have avoided IB for quite some time due it’s less than stellar reputation but after two very good experiences last year on the transatlantic route I am more than willing to include them again in my travel plans. Excellent service in all respects but long layover in MAD was less than optimal this time.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Martin Fernandez","Spain","2014-09-28","MAD-MIA-MAD. Check-in at Madrid Airport was busy but we managed to get through rather quickly. Check-in at MIA with no lines lots of counters available. The plane was a new A330 on both flights. Seats were comfortable with standard pitch. IFE was very good with lots of movies to choose from easy to use and good responsiveness. Crews were really good most of them were friendly and smiling and all of them were attentive. Food was OK good quality and enough quantity with plenty of drinks served during the flight. Both flights were extremely punctual. All of this with an excellent value for money. Iberia has improved a lot on long haul flights I hope they continue to be this good.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Brian Regimbal","United States","2011-05-29","Portland to Lihue return with change of planes in Honolulu both ways. No real problems until we arrived home to find our camera was stolen out of our checked baggage.","","","Economy","","2.0","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Haller","United States","2011-05-21","Phoenix to Oahu on Hawaiian and on return flight had a 4 hour delay due to a mechanical problem on plane. The food was awful and even the food they charged for looked awful. The positive was that staff were friendly.","","","Economy","","5.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J McLean","Canada","2014-07-22","Flew YEG-KEF-LHR. Standard airline experience no better or worse than most North American airlines. For the price though I'd say it was better. My only complaints are in a 6 hour flight food had to be paid for in economy and leg room in economy was basically non-existent for a taller person like myself. If you're over 6 feet you definitely need an isle seat to get a bit more room. Initial flight was delayed 20-30 minutes but luckily Reykjavik airport is quite small so I was able to make my connection.","","","Economy","","5.0","3.0","5.0","3.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Peter Pomeranze","United States","2011-05-19","Honolulu-Manila Business Class. Very disappointed to note that Hawaiian Airlines new upgraded inflight service is a real downgrade. They've ditched the tapas style menu for a slow food service. In addition they are no longer catered by Chef Gannon and for the first time in years I was served bad food on Hawaiian Airlines. The flight attendants were wonderful but clearly embarrassed by the downgrade. In addition the new printed menus are tacky. Also time to retire the 767. Just not up to standard for a 10 hour plus flight!","","","First Class","","6.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","W Chong","Australia","2014-07-20","Oslo-Keflavik-Oslo. Upgraded to Saga Class cabin on boarding although travelling Economy Comfort. Service always with a smile and great value for money. Food choice is pretty average.","","","Business Class","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Andrei Bogdan","Romania","2014-09-19","My first time with Iberia and I was quite sceptical about this airline when I read the reviews from other customers. The flight was from Malaga to Rio de Janeiro with 1 hour stop in Madrid. We departed with a delay of almost half an hour because the air traffic control would not allow our flight to land on time because of heavy traffic in Madrid. The pilot from Malaga was extremely helpful keeping us informed all the time about the situation and he did everything he could to arrive at a decent time. In my opinion this is a big plus for Iberia. At Madrid Iberia personnel waited for us at the gate to help us make a fast transfer to the transatlantic flight. MAD to GIG was with an Airbus A340-600 with the newly installed inflight entertainment system which is very nice with lots of movies a good selection of music and ease of use. There was plenty of leg space nothing to complain. Food was very good served 3 times never felt I was hungry. Overall I am very pleased with Iberia. Waiting for my next flight from Buenos Aires to Madrid.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Zoe Parsigian","United States","2014-09-17","I fly over 100000 miles a year and I have never had treatment as bad as Iberia. Was scheduled to leave Sunday at 5:30 pm. Left at 8:30. Flew an hour and came back to Boston. They told us nothing - the flight attendants were hiding and the pilot literally told us the weather in Boston as if that had been our planned destination. Another hour on the runway and they finally let us off with no explanation. No one met the plane. No one apologized. No one told us what happened. We were eventually handed a tiny piece of paper with a phone number and were told to call after 10am the next day. Turned out that number was the worldwide call center for Iberia and they knew nothing. After many calls someone finally told me we would definitely be leaving that day around 5:30 but that I had to call back at 10. At 10 they said they didn't know but they would call us. When they hadn't called by 12:30 I called and they said I had to go right down to the airport. Raced to the airport where it was a madhouse and no one could explain anything. After almost 4 hours in line with no information from anyone they told me that they would put me on the next day's flight - something that certainly could have been done over the phone. On the flight two days late. No air-con for 49 minutes as we sat there. Pulled away only to pull back because of an electrical problem. Another hour with no air-con. Finally after a two-hour delay we took off.","","","Economy","","","3.0","1.0","3.0","4.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Chee","Australia","2011-05-17","HNL-LAS-HNL on new A330. Hawaiian is probably the best of the US carriers. Both flights full but service was good with frequent water runs - although the complimentary food was awful served in a cardboard box!","","","Economy","","7.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Rose","United States","2011-05-14","LAX-HNL-SYD-HNL-LAX.Flew from the US to Australia on Hawaiian in first/business on a discounted fare. Seat comfort is significantly better than US legacy carriers domestic first class but well short of modern international business class standards but comfortable enough for the long flights - an old style business class product. Service and food exceptional. The cabin staff go the extra mile in attentiveness up front and the tapas style menus were creative and tasty. IFE is good not great. Lounges in LAX and HNL are dreadful but HA business class passengers can access the Air New Zealand lounge in SYD which is exceptional.","","","First Class","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Nikolaos Galanis","Greece","2014-07-06","LGW-KEF KEF-LHR. I flew from London to Reykjavik with a return flight. On both of my flights there was a delay of at least 30 minutes which annoyed me. The inflight entertainment did not work yet was offered free iPads and headphones which I considered fantastic. On my return flight the inflight entertainment was working and was incredible however I did not like the fact that they were charging you to use headphones. The aircraft's were quite nice comfy and modern. The crew were kind and had a smile on their face. One of the things I did not like was the fact that food was not included in the price of the economy ticket. If you flew economy you were not allowed to check in baggage which was unfair given the very pricey tickets. I believe that if food was included on the price and they treated all passengers equally they would be the best airline I have flown with. Nonetheless it was a very good experience and I would not mind using it again.","","","Economy","","9.0","5.0","4.0","1.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Guerrero Egar","United States","2014-09-14","July 3/4 2014 on flight IB6165 Boston to Madrid and then on to Las Palmas and back to Boston on July 23 IB6166. I frequently use Iberia's non-stop flight between Boston and Madrid and back. Of the about 20 flights I've flown only once was the flight delayed and the staff have always been courteous. The food is standard airline fare. The entertainment on the last few flights has been fantastic.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","C Donkin","Australia","2011-05-08","Honolulu to Sydney. Worst service of any airline I have flown. I am a vegetarian did not have an option for me except a few bags of chips. When asked for a can of coke they said they were nearly out and could only give us a cup. Cabin staff unhelpful and not friendly.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Cox","United States","2014-07-03","JFK to Reykjavik to Stockholm. I never made it to Stockholm and after I was told I would not get there for two more days I decided to return to JFK. Customer service is nearly non-existent. If you don't mind how long it takes to get to your destination (could be days) this airlines may be a good choice. The fleet is quite cramped forget in flight entertainment (3 of 4 seats did not work on last flight) and don't expect to feel you got what you paid for.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Serna Alfonso","Belgium","2014-09-09","I use to travel from Brussels to Miami via Madrid at least four times a year. Iberia is improving its service dramatically! The aircraft assigned to that route is a brand new Airbus 330-300. The entertainment is excellent individual screen lots of movies series music maps. The flights depart and arrive on time and the connexion in Madrid Barajas is fast and smooth. The cabin crew is much much nicer than before. Yes there are still some ""old style"" cabin crew members who perform their work without a smile but most of the members now are nice helpful and smiley. The food is just ok. The price is unbeatable!! It is the best ratio price/quality in the market for those flights. I am happy to fly Iberia.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Sue Madge","Australia","2011-04-27","SYD-HNL-SEA and back via HNL to SYD. Whilst I agree with some of the comments re the indifference of cabin staff (I had to ask for water after 2 hours on the ground owing to a mechanical problem) I will continue to fly Hawaiian because baggage allowance is the best in the air and I have always found check-in staff helpful. Two seats outside the aisles are the best way for a couple to fly no need to constantly wake a stranger to use the facilities or stretch my legs food is to my taste good safety record.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Walton","Ireland","2014-06-30","Returned from Iceland to Ireland via London Heathrow last Thursday June 19th on Flight FI454 from KEF at 16.10 At 4.30 informed that the flight was now confirmed to take off at 17.00. No announcement was made no explanations given and no one from Icelandair appeared to answer the passengers questions and concerns. Flight eventually took off at 17.20 and was further delayed at London Heathrow due to a time slot to land. The pilot on welcoming us on board explained that the delay was due to a member of the cabin crew becoming ill and a replacement crew member having to be got. He also apologised for the delay. I was to originally have 2 and a half hours between landing in Heathrow and taking off again on a connecting flight to Ireland. I barely had an hour to get off go through passport control rush to baggage reclaim check in for connecting flight go through customs and get to the boarding gate. As it worked out I just got to the boarding gate in time and this was due to two factors. One was that there was no queue both at the check-in desk and at customs and secondly the cabin crew on flight FI454 allowed me to move from my allotted seat in the 2nd last row to a seat in row 6 near the exit door for the last 20 minutes of the flight and so allowed me to get off quickly. My sincerest thanks to the cabin crew. This was my 5th return trip to Iceland on holidays since 1991 and using Icelandair each time. This particular experience has left me wary of using Icelandair again and of considering using alternative airlines in travelling to Iceland on future trips.","","","Economy","","5.0","3.0","5.0","3.0","0.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","L Nick","United Kingdom","2014-09-09","IB524 LHR-MAD IB6827 MAD-GRU Generally commendable service. On the first leg business largely means having the seat next to you left free but the meal and service were perfectly acceptable. The business class leg from Madrid the Sao Paulo had commendable service and good food and drink. There might have been a had more storage and when the seat was in the lie flat position it would have been tight for anyone more than 1.9m but overall I would strongly recommend Iberia.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","C Oosting","Netherlands","2014-09-09","I was on flight AMS-MAD-MEX. The airplanes are old but well maintained. Yes you don't have your own inflight entertainment but just bring your own. The seats were very comfortable and you had a lot of leg room (compared to KLM economy class). The climate onboard was wonderful no dry eyes and it was not too hot or too cold. Most of the time when I get out of the plane after a long haul flight I am absolutely wrecked. The food was not that good I must say but who eats these meals anyway? The flight attendants were very kind although sometimes when I asked for a glass of water he would just forget and I had to go out of my seat to get a glass. I must say they looked understaffed. I would definitely fly with Iberia again. The value for money is great.","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","V Hall","Australia","2011-04-25","SYD-HNL flight was great and seating comfortable. HNL to SYD was full and extremely uncomfortable. I was seated next to a young fat boy I paid for my seat and feel entitled to the whole seat I paid for. When an airlines allocates seat they should be aware of the size of the person. I'm petite and fit comfortably in a seat but when an oversized person is put beside be that takes 1/4 of my seat. When I complained the hostess said 'sorry we are fully booked'.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Linda Forrest","United States","2014-06-30","I will never fly Icelandair again. We were scheduled to depart for Stockholm via Reykjavik on an evening flight on June 16th. When we got to the airport we read on the departures board that our flight had been canceled! We were never told about the cancellation and we had been home all day. In addition I had tried to print my boarding passes the night before our departure and when I couldn't I tried calling the customer service number to try to find out why. I was put on hold for over an hour and finally gave up. It was no better the morning of our departure. I could not reach a customer representative and was once again put on hold. When we returned home on the 23rd we had a voice message on our phone that was sent 3 hours before our departure telling us about the cancellation. Three hours before an international flight is not nearly enough time to tell someone about a cancelled flight. We had already left for the airport when we were called. I will not recommend Icelandair to anyone. The customer service is terrible if not non-existent.","","","Premium Economy","","","4.0","3.0","0.0","4.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Robert Main","Australia","2011-04-14","HNL-SYD on B767-300ER. I bought a discount Economy ticket but was able to upgrade at the gate to Business Class for $400. It was well worth it. HA Business Class seat is an old style business class seat not a reclining flat bed. Nevertheless with the spacious pitch and large foot rest it was comfortable for dozing. IFE is a portable media player which was fine since no one was seated next to me. It wasn't stable there. The movie selection was not first run but it was adequate for a ten hour flight. There was no power outlet in the seat for my laptop. The food and service were excellent. The meal was a selection of three dishes from an assortment and were delicious. The wine selection was ok but the mixed drinks were fun as you would expect in Hawaii. Most importantly the service was exceptional friendly and helpful","","","Business Class","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","T Michelle","Canada","2014-06-25","YEG-MAN. Initial flight was delayed 40 min due to mechanical issues thus boarding was prompt. Seat width and leg room were impressive important point is that all seat arms including aisle and window raised something I wish all carriers would implement. To get more leg room they have shortened the seat depth which can be a problem for those with longer legs (I started to lose the feeling in mine after 4 hours) and the material used (leather) was very uncomfortable. Tons of storage (first full flight I've been on where storing luggage was not an issue) IFE was limited but suited the purpose and crew were helpful and friendly. Customs at KEF was annoying to go through if transferring to another flight but the speed at which they do it testifies to why they have such short connection times. If you have more than an hour connecting you will make your flight if delayed. Do dress in layers. the first flight was blasting cold air the second blasted warm.","","","Economy","","8.0","3.0","4.0","0.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Dan Knous","United States","2014-09-06","Iberia flight 3325 Malabo to Madrid 27 August. Inadequate legroom. My legs were jammed against the seatback and caused me much pain. I should have walked off and taken Lufthansa. This was an A319 aircraft no entertainment system. My second flight Madrid to Chicago was ok but I won't fly Iberia again.","","","Economy","","","1.0","4.0","3.0","1.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Mankowski","United States","2011-04-12","Since Hawaiian Airlines began charging a fee for checked bags the volume of carry-on luggage has become quite unreasonable. Last month ny husband and I traveled first class from Portland to Honolulu and back. As first class passengers and because my husband uses a wheelchair we boarded first. When the coach passengers began to board my husband and I were literally smacked in the head and shoulders with carry-on luggage - large tote bags overloaded backpacks and even a child safety seat. We had to lean into the space between the seats in order to avoid injury. When I got home I contacted Hawaiian Airlines ""customer advocacy"" program because I wanted to report my experience. A very bored representative took my report and told me someone would get back to me. Three weeks later I had not heard a word from the company. I called again. This time a super-rude rep with minimal language skills told me they had no record of my prior call. When I began again to explain about being smacked in the head and shoulders by carry-on luggage she said 'Well I sorry you have inconvenience"". Now that Alaska Airlines is flying non-stop from Portland to Honolulu I will never fly Hawaiian Airlines again.","","","First Class","","6.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","F Nicholas","Canada","2014-06-20","KEF-LGW. The only thing I found odd is when we arrived at the airport from Edmonton landed on time but had to go through security. Flight wise it was fine arrived a few minutes late but what can you expect landing in London? Overall great flight.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Elósegui","Spain","2014-08-28","BCN-MAD-BOS. Very nice people at the check-in at Barcelona. BCN-MAD is always a fast and comfortable flight and takes only about 55 minutes (we landed early). Took the train to T4S and waited for 2 hours. The flight attendants were very polite the food was fairly good and the new A330 is fantastic with a nice selection of movies the new seats are fairly comfortable and landing in Boston was smooth. It was a really nice flight and I hope the return to Barcelona will be as good.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Green","Canada","2011-04-03","Honolulu to Lihue return. Going out the plane was full service was efficient and friendly. Coming back I flew standby but was told in advance that there many seats on the plane and that I would have no problem getting on. When I arrived the plane was full and the ground agent did not give me a boarding pass until the plane was fully boarded. She had me running to get on the plane even though she was fully aware of the vacant seat and she could have given it to me minutes earlier. When I boarded the plane the flight attendant approached me and told me they were all waiting for me and that I needed to hurry up!","","","Economy","","5.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Mark L W Hughes","United Kingdom","2014-06-18","LHR-BOS via KEF 31 May 2014. Plane was delayed and it was comforting that we were told that we would be found a different flight to Boston that night if there was a chance we would not make our connection. The Star Alliance lounge in Terminal 1 was good with excellent catering and plenty of seats. We eventually boarded significantly delayed. Having done the research on Icelandair's website I was aware that Saga Class seating was effectively ""US Domestic"" 2x2 with limited recline. Definitely not the flat beds you can find on other Airlines. But then again the price you are paying is significantly below these other carriers. IFE was OK if slightly limited. The meals on all flights were disappointing. Two smallish courses is not my idea of Business Class catering even on the 3 hour flight to Reykjavik - however the quality was good. There were 3 courses on the KEF-BOS leg plus a welcome drink and a travel kit. When we eventually reached KEF we were 1 hour 45 minutes late for a 2 hour connection. With 15 minutes to go we were disembarked onto a bus which deposited us close to the next gate and we boarded immediately. Our bags also made the connection which was a relief and impressive. BOS-KEF 9 June 2014. Again efficient check in. The Virgin Atlantic Lounge in BOS was surprisingly poor. A subterranean dungeon it obviously does the minimum amount of catering it feels it can get away with for the Icelandair customers. Flight was very similar to the outbound except we were back down to 2 course small meals and no travel kit. All flight crews did a reasonable job given what they have to work with. KEF-LHR 14 June 2014. Saga Class Check in at KEF is at the furthest point of the terminal. Indeed Keflavik does not recognise premium travellers. I did not find a fast track and the boarding was a chaotic scrum. However the Saga lounge by gate 6 is stylish even if again the catering is limited.","","","Business Class","","6.0","4.0","4.0","2.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Javier Quimbayo","United States","2014-08-26","I booked a flight with Iberia LAX to Madrid Spain. Non-stop. Paid the premium of business plus. We arrived at LAX check in was a breeze. I did however see a long line at Iberia's customer service counter. Boarding was chaos. When I reached my seat I found that soda had been spilt on the seat. The staff cleaned it up after a few minutes. Food was awful! Half way into the trip I attempted to recline my seat to the fully flat position and was unable to do so it only reclined about 1/2 way. Staff indicated an issue with my particular seat had been noticed and I was informed that I would get a refund once we arrived in Madrid. Once we arrived in Madrid I went to the counter as indicated and described what had happened. No apology was offered nor given. I was simply told to file a complaint on their website and a refund would be made. I for one will never fly with Iberia again.","","","Business Class","","","1.0","1.0","1.0","3.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","B Miller","United States","2011-03-15","LAX-HNL. The aircraft was downgraded from a new A330 to a well worn 767. Most of the FAs were helpful and did their best in the cramped and crowded aisles. A problem with the galley ovens meant there would be no hot meals served. Those of us seated up front were served cold and tasteless appetizers and nothing more. This was truly not Hawaiian Airlines at its best and not worth the $349 upgrade paid prior to boarding.","","","First Class","","2.0","","","","","","","1.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Christopher Steward","United Kingdom","2014-06-18","We were booked to fly London Gatwick to Toronto in May 2014 but the airline had a pilots strike as we were boarding the aircraft. Passengers were taken off and complete confusion reigned made worse by the airline having none of its own staff at Gatwick. We asked to be transferred to another carrier but were told this was not possible. Eventually we were told that they had booked us onto a BA flight from Heathrow the next day and that we would have to make our own arrangements to get from one airport to another and book into a hotel. On returning from Toronto there was no fast track lane for business class and once on board the seat comfort was barely above economy. The seat would not recline to a sleeping position because there was insufficient space between the seat rows. Dinner was excellent but breakfast on the Reykjavik to London leg the next morning was no better than adequate.","","","Business Class","","2.0","2.0","3.0","3.0","2.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","N Animashaun","Nigeria","2014-08-26","I flew Iberia with my two children from Lagos Nigeria to London. We could not believe the size of the plane nor the fact that there was no inflight entertainment at all! It was clear that the plane did not have any screens not even in business class! I did not realise that was possible in 2014! I have made a decision never to fly Iberia again and am just so grateful that we were booked on British Airways for the return flight.","","","Economy","","1.0","3.0","3.0","4.0","0.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","F Polic","Croatia","2014-08-26","Flew from Rome (FCO) to JFK via Madrid. On the flight from Rome to Madrid we did have a 30-minute delay but managed to arrive on time. Seats on the Airbus A321 were comfortable and plenty of legroom. On flight from Madrid to JFK we took off on time and arrived half an hour before schedule. The A330-300 is very comfortable and has an amazing entertainment system. Over 15 movies to watch and some excellent TV shows and music. There is less legroom than on the A321 but still enough to enjoy the flight. Flight attendants on both flights were extremely polite. I was a bit worried because of the several reviews I read but I was pleasantly surprised. I would definitely fly again with Iberia.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Ropa","United States","2011-03-14","SFO-HNL-SFO in first class. I have to say their service should be a standard for all US based airlines. Outstanding customer service and food was amazing.","","","First Class","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Crockford","United States","2014-06-10","MAN-KEF. Delayed nearly 1hr due to late arrival of incoming plane and then further delay after aircraft pushed back and lost power. Information sparse and difficult to hear Captain's announcements. New plane however and very good IFE made for a quick journey to KEF. Again service attentive and friendly.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","V Carl","Germany","2014-08-26","MAD-SCL in C-class old A340 with ancient seats lie-flat but everything else to be desired. Cabin Service was terrible disinterested crew food horrific entertainment worse than other carriers in Y. Movie choice ridiculous! I ordered SFML that turned out to be inedible! When giving the meal back to the stewardess the comment was don't order special meals it always happens. Well apparently it only happens with Iberia. What sort of answer is that anyway? No apology whatsoever!","","","Business Class","","4.0","3.0","1.0","1.0","1.0","","","5.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Pete Turner","Australia","2011-02-27","SYD-HNL-SYD with connecting flights to the Big Island. Check-in at Sydney was efficient and in the air service was good. Food wasn't but my expectations were not high given the price of the ticket. Connecting flight to Kona and return went without a hitch but the return leg to Sydney was a nightmare. Had to queue for 40 minutes to check-in at Honolulu and though we boarded on time departure was delayed 45 minutes to due ""flight path"" issues we were told. Turns out the plane was overloaded and they removed some of the baggage including ours which they obviously knew about at Honolulu but didn't tell us. If they had we could have made our connecting flight at Sydney. Instead we were left to flounder at the carousel missed our flight and had to spend a night in Sydney along with maybe 50 others. Hawaiian paid for the hotel (20 km from the airport) and baggage arrived three days later but I won't be flying with them again if I have a choice.","","","Economy","","4.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Crockford","United States","2014-06-10","KEF-SEA. Late arrival of plane from MAN made for a few worried passengers with tight connections. Small airport was chaotic and SEA boarding was unannounced and uncontrolled making for a late departure. Gate staff weren't concerned. On board seemed to be an almost standard product on what was my 4th flight with FI in 6 days. However benefited in the new IFE system which is good. Again food good but serving size is small. FA's attentive and friendly again and serviced the cabin frequently. A bit annoying lights were never dimmed and many people left shades open whole journey. Liked the little touches of explaining facts about the country on the food wrappings food service upon request small bottle of water given when boarding and the collection of rubbish in a nicely designed carrier bag to hide the white plastic rubbish bag. Overall a pleasant enough and cost effective way to Europe from the US.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Crockford","United States","2014-06-10","KEF-MAN. Very efficient transfer in the small airport after flight from SEA. Older plane and no IFE but not a big issue for a 2.5hr flight. Service attentive and friendly.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Bill McFarlane","Canada","2011-01-22","Disappointed that on a short flight between Honolulu and Maui we were charged 20 dollars a piece for two small bags that could have been carried on but for the fact we had to bring articles not allowed in the carry-on bags in the cabin. We will be charged the same to return - this is very cheap and I feel this airline is nickel and diming customers given the already high fares charged for inter island flights.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Crockford","United States","2014-06-10","SEA-KEF. First time to use this airline to reach UK. Offered much cheaper fare than BA and overall much better value. Offered exit row at gate and with no one next to me which effectively matched FI prem econ (which looks poor value). FA's attentive and friendly. Food for purchase - I ordered chicken curry which was very tasty but a little small. Seats as some reviewers have mentioned are hard but not too uncomfortable. Good quality blanket offered. IFE was one of the older versions and a bit limited but acceptable. Overall good value and an efficient way back to UK albeit a bit more of a red-eye than comparable route with BA.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Enrique Simeone","Belgium","2014-08-22","IB 3205 31/07/2014. IB 3206 19/08/2014. BRU-MAD return c class poor check in - fast track - poor boarding - inflight service is rather good in short and medium range hauls. Little but good food and drinks are fine. Crew seems to be caring although after take off meal service they disappear how can you disappear in a A320/21/19? Anyway only take them because they are handy to go to S. America. All in all poor in every aspect. Ridiculous baggage allowance. Had to pay excess luggage even flying C class and being a premium member of One World. They have lost it completely.","","","Business Class","","3.0","3.0","2.0","3.0","2.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Lamy","Australia","2011-01-15","Sydney to Honolulu return. Check-in at Sydney was good and flight on time. The staff SYD-HNL may as well not have been there. One female attendant was extremely unfriendly and really did not want to be there. Food was mediocre at best but it was an overnight flight so not so bad I guess as most of the time was spent sleeping! Honolulu to Sydney was the opposite. The staff went out of their way to oblige in all requests. Service with a smile and there was plenty of it. Drinks frequent meals were ok and flight went smoothly. It is an older style plane and not the most comfortable but I was prepared for all the little negatives.","","","Economy","","6.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","S Franklin","France","2014-08-18","Travelled from Lima to Madrid on Iberia August 3rd. I was really dreading this flight as I had heard so many horrible things about Iberia and the thought of a 12+ hour flight with no personal entertainment system was slightly terrifying. I think a lot of their long-haul routes must still be with older aircraft with very poor amenities judging from the reviews but the A340 I flew on looked like it was right out of the factory and had one of the best entertainment systems I have ever come across in an economy cabin. The food was completely up to standard compared with BA or AF and the staff perfectly courteous and attentive. I'd still be wary to travel with Iberia long-haul as it seems there is no minimum level of guaranteed service across their fleet but this flight was extremely pleasant. This airline is on the right track!","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Phil Cattling","United Kingdom","2011-01-14","Helpful check-in people brilliant crew. Nice cabin clean fresh aircraft. Best economy airline in USA by a long way.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Trevor Gordon","United Kingdom","2014-06-05","LGW-KEF and KEF-LHR Saga Class. Shared lounge at LGW nothing special much better at KEF on return. Help-yourself bar and food and plenty of facilities. Smart and clean 757 plenty of space for short haul though flight route map not working outbound. Food pretty good and very generous indeed with drink. Excellent service from polite and smart female crew on both flights. 30 mins late from LGW - captain said it was awaiting tow from tug rather than anything Icelandair had control over. Bang on time on the return. Bag drop off at KEF very confusing and sour young member of staff at desk clueless and unhelpful. Overall impression - slick smart and friendly.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Studzinski","Poland","2014-08-14","Madrid-Geneva Business Class. Smooth and easy check-in at Barajas Airport Priority Security Line and then Iberia Business Lounge - big and well equipped. Flight on time nice and clean Airbus A320 very attentive (sometimes maybe even too much since I was the only passenger in Business Class!) and nice cabin crew food was average though. Simple green salad very dry chicken breast with buckwheat horrible chocolate jelly. Good flight but nothing to remember.","","","Business Class","","8.0","5.0","5.0","3.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Neill Bell","United States","2011-01-09","LAS-HNL-LIH. Midnight madness flight out of Las Vegas at 1.40pm. We could not drop our bags until after midnight as they opened late had only two or three staff on hand and they were dealing with would be stand-bys leaving ticketed passengers to stand and wait and wait. Finally got onboard and got off. The new A330s are good planes. Seat back screens in all classes clean and as comfortable as economy gets. Arrived in Honolulu early morning and transferred over to the inter-island section. small plane arrived on time the flight over to Kaua'i was a mere 20 minutes but was so rough no beverage service was attempted. Not a problem. On the way back it was all pretty smooth. The meals/snacks on the long flights are small but very welcome. There were many drink rounds and the staff did appear to genuinely care about the customers. If only they could sort out staffing on the mainland!","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Jane David","United States","2014-06-04","Just got back from Europe. My son and I had booked Icelandair Seattle-KEF-Munich and then return was Paris-KEF- SEA. (And my daughter was travelling on a slightly different itinerary out of Indiana through KEF). We got caught up in the strike in May so ended up on Lufthansa into Munich which was great. The rebooking was smooth as could be with my choice of Delta or Lufthansa arriving at about the same time as the Icelandair flight would have arrived. Weird that I was notified of the cancellation via email though. My daughter who was supposed to meet us at KEF (coming Delta from South Bend to Minneapolis then Icelandair) had no cancelled flights but still ended up coming into Munich several hours late due to airline delays. On the day of our return flights out of Charles De Gaulle we arrived at the airport at 10.45 for a 2.10pm flight. Imagine our surprise to see 100 people already in line ahead of us at the ticket counter! The ticket agents didn't show up until at least 11.30 and then spent another 15 minutes piddling around until they finally starting checking people in. We finally got our luggage checked and boarding passes at 1:00pm. Two hours standing in line just to check in! Since we had expected to have ample time to check in and then find somewhere to sit and eat at the airport we had arrived with empty stomachs were not happy at waiting so long in line especially knowing the food situation on the Icelandair flight itself. Boarding was basically Saga then Economy Comfort then free for all. At KEF they were boarding SEA right next to a Boston flight so the gate was very crowded with everyone standing in line. That said our actual flight was fine. We had pillows on the second leg of the trip and the flights attendants were very nice on both legs. Our KEF-SEA flight had many middle seats open and our in-flight entertainment systems worked fine although selections were somewhat limited. No problem for us as we had brought Kindles and iPads. By the way my daughter's flight out of KEF was delayed 30 minutes which meant she missed her Delta connection in Minneapolis to her final destination of South Bend Indiana and which forced her to wait for the next flight out at 1pm the next day.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","S Gamauf","United Kingdom","2014-08-11","I flew from Lima to Madrid about a week ago and was pleasantly surprised. After having read a couple of reviews I was a bit worried about the airline quality having heard that Iberia would offer poor quality food and no individual entertainment devices. However I have to say that both food and entertainment were satisfying and flight attendants were polite and helpful.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Eliézer Fonseca","Brazil","2010-12-18","HNL to LAX on Boeing 767. I booked a window seat but for reason that I can't understand (my english was poor!) the staff asked me to seat in the middle seat of main line of seats with two fat men on each side of me. It was terrible They pressured me all time I was sleepy the flight was full and I had nowhere to move to.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Evelyn Abayaah","United States","2014-06-04","Flight 471 from Gatwick to KEF on May 30 and Flight 635 from KEF to BOS on Monday 6/2. My last time on Icelandair. No service at all not even water. For a 5 hour flight passengers are expected to purchase their own food. The food selection is dismal very disappointing. I have flown other airlines in the same price range and had a meal and a drink/ Its absurd for an airline on such long legs to not provide complementary meals/drink. This is my last time of ever using that airline. I will rather pay a little more for some comfort. The annoying thing is that there is no disclosure to passengers about getting your own food.","","","Premium Economy","","","3.0","3.0","1.0","2.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Maher Daniel","Ireland","2014-06-04","Glasgow to Keflavik and Keflavik to Stockholm both flights right on schedule. Clean comfortable aircraft (B 757) and friendly helpful staff. Both flights were also very well priced. Their food for purchase was good and reasonably priced (by Nordic standards!). Great airline and a fine introduction or farewell to a very beautiful country. Well done Icelandair.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Nabi Mo","Netherlands","2014-08-11","On 24 July I flew from Brussels to Melilla. First leg to Madrid was operated by Iberia on an airbus A321. Plenty of space in economy class and service was good. Not too much movement/walking around by the seemingly experienced cabin crew which I like. Flight departed on time and arrived 15 minutes ahead of schedule. After a just under 2 hours layover I boarded the next flight of my journey IB3870 (MAD-AGP) operated by Iberia express on an airbus A320. Legroom was substantially less than on the previous flight and also the crew looked younger and less experienced. Some issues occurred on board regarding seating of the passengers and at times they seemed not knowing what to do. Flight in general went well but due to a 17 minute late and northbound departure we did not manage to arrive on time. The last leg from Malaga to Melilla was operated by regional daughter Air Nostrum on a ATR-72 aircraft. Short hop good service punctual pretty flight attendants with characteristic gloves. Very nice manual (VFR) approach and landing by the pilots into Melilla. In general a very pleasant experience with Iberia. Personnel did everything possible to make the flights as comfortable as possible. Iberia Express may be a good initiative for the company itself (more seats and lower fares - more passengers) but for the passengers it is far less comfortable and even comparable to low-cost airline and daughter Vueling. The only difference is the business class provided by IE. I would recommend Iberia to anyone though.","","","Economy","","8.0","4.0","4.0","2.0","2.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","R Hopkins","Australia","2010-10-03","Sydney to Honolulu and purchased internal flights to Kahului and Hilo. SYD-HNL was good considering the price paid if you compare to other airlines offering the same route. The staff were friendly and attentive. The inter-island flights departed on time and the service was again enjoyable- and loved the views of the Hawaiian Islands.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","B Shushan","United States","2014-08-06","Outbound LAX-MAD - they forgot to load the food and served a truly sickening menu of unappetizing and stale food. My gluten free request had not been respected. On husband's return flight there was a three hour delay. On my return a week layer an eight hour delay. Plane was old two bathrooms were out of service and food was disgusting. Better not to go than fly Iberia. I booked American but they and two other airlines dumped us on Iberia. Note if you book through expedia you may be unable to get seat reservations or diet requests honored. No compensation offered for missed flight/8hour delay or lack of food. Business class Iberia (American) is worse than coach on any other airline.","","","Business Class","","","4.0","1.0","1.0","3.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","E Mabley","United States","2010-09-06","LAX-HNL-ITO return economy and first. LAX-HNL segment on an old but immaculate 767-300. Bulkhead row with plenty of legroom and enough room to change a nappy (diaper) on the floor. Hawaiian Airlines is the only US airline to offer complimentary food in all classes on domestic flights - food was quite tasty. The inflight entertainment was average - for $15 you can rent a cumbersome hand-held unit with 12-15 movies 12-15 TV programmes music videos and audio tracks. The $15 is pretty steep but it's better than standard IFE on other US airlines. HNL-ITO and ITO-HNL on B717-200s which have assigned seats and first class cabin. Service very good and beverages ae offered on the 40 minute flights. HNL-LAX segment with the new A330-200. We upgraded to first class for $300 per seat - recliner seats have adjustable legrests and footrests and recline to about 130 degrees. The controls are non-electronic and the legrests are a bit difficult to push back in place. Food service very good. Hawaiian's first class is very good value for flights to the USA but does not compete with Korean Qantas Delta or the Asian airlines on flights to the Pacific Rim. Service on all flights is cordial and friendly and FA's are more professional and customer-friendly than other US airlines.","","","Economy","","8.0","","","","","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Pam Harris","Australia","2010-09-06","Sydney to Oahu Oahu to Las Vegas return. The crew were great. When we landed back in Hawaii from Vegas another passenger accidentally took my friends cabin bag. Within half an hour the crew had located the passenger (he was well on his way home along the freeway apparently.) The luggage was returned intact.","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Bartleman","Canada","2014-06-02","Travelled on Icelandair from Seattle to Glasgow (never made it) on May 19 for our honeymoon in UK. Flight delayed in Seattle for 3 hours due to pilot's labour dispute and refusing to leave on time. Missed connecting flight in Reykjavik they tried to put us onto a flight the next day. We had to fight to get onto the next flight to London later that afternoon. Many passengers had to stay in Iceland over night. By missing our connection we also missed our pre booked train in Glasgow. The only reason we even made it to UK that same day was by looking up flights online ourselves and showing the staff in Iceland what flight they were putting us on. If you leave it to them you will never make it.","","","Economy","","","3.0","2.0","3.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","V Idrovo","Ecuador","2014-08-06","Iberia flight from Madrid Quito 6463 July 29 2014. The seats were uncomfortable dirty and shabby I have had back pain since then. The economy class was full but the staff were insufficient. Classical music channels 4 and 5 were not working. The TV was far from my seat impossible to see the movies available. Tasteless food and to conclude the sealed cutlery came dirty - twice! Very unpleasant experience. It is the last time I take this flight.","","","Economy","","4.0","1.0","3.0","2.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Leese","United States","2014-05-26","First time using Icelandair and probably the last. Despite booking in January and choosing my seat in Comfort Class they were changed 5 times before I even traveled. I e-mailed a complaint to which I did have a reply. Flight to Reykjavik was okay minimal service and a very poor selection of food. Delay connecting with the London leg due to the go slow. 2 hours late for a 2.5 hour flight.! and they changed my seat. Terrible boarding procedure no announcements and no jetway so we had to walk up the steps which slowed everything even more. On the return leg via Reykjavik the Seattle flight was on the board as leaving on time although boarding did not commence until the take off time. Again no announcements and walking up the steps again. Plus they tried to change my seat and this time I refused. One pass of the drink and food cart for a 7.5 hour flight. They are really not service oriented. Why is there no jetway available for the Seattle in and out bound flight? and why are 3 US bound flights leaving at the same time from adjacent gates causing absolute chaos in a small waiting area?","","","Premium Economy","","1.0","3.0","2.0","1.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","T Patrick","Hong Kong","2014-07-29","LHR to Madrid. They operate for BA chaotic and late boarding. Sat at gate fir an hour due to mix up with tickets on bags. Flight itself ok you have to buy everything food wise. Lots of elderly Spanish constantly going to toilets. Business class bit of a waste apart from designated toilet. Seats almost the same. Lots of eye rolling and campy shrugging from crew. Seat pitch good and all updates in English and Spanish.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","S Healey","United Kingdom","2010-08-21","SFO-HNL. Boarding procedure seemed a bit haphazard and gate area became crowded but eventually everyone boarded the plane. Gate staff friendly as were flight attendants. Premium meal offered both ways - this is a cashless airline so you need a credit card to pay for this. We were directed at SFO to use the self service check in but were advised not to do this or use online check in as we are international pax. As we are from the UK we did not have to pay any baggage fees to and from the Mainland (had to show check in staff our flight details from the UK). Hawaiian Airlines website unbelievably does not as yet have the ability to process applications from passengers in the UK so we used their UK based agent to book our flights. Flight back to SFO ten days later left late due to potential problem with aircraft (rectified on the ground). Hand baggage was weighed at check in at Honolulu but not at SFO.","","","Economy","","5.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Moss","United States","2014-05-26","Booked for us through Viking. Economy is what I would call 4th class. I guess it was cheap and that is why it could be included with the cruise package. I think I would have opted to pay a little more for a different airline. Long trip with no food service and my one leg in the middle seat was very uncomfortable. I was very happy the pilots were on strike and we were changed to a direct flight on Air France with 2 meals free choice of beverage including champagne. Much more comfortable seat etc.","","","Economy","","2.0","1.0","4.0","0.0","4.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2014-07-27","MAD-JFK MEX-MAD all sectors business class check in a breeze no lines good customer service. Madrid lounge lots of food drinks wifi and very comfortable. Mexico lunge is nice and quite not much to eat but plenty to drink. Boarding always priority line on board good service comfortable and private business class window seat. Menu ok nice selections of wines FA very good service. Fresh snack before arrival. On both flights arrived at least 20 min early.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Ball","United States","2010-08-07","Flight crowded but ok. However very dissatisfied with Hawaiian Airlines baggage policy. If you are flying with them multiple times you have to wait 24 hours before each flight to prepay to save $2 that that offer for prepaying. So with 8 people traveling from New England to Hawaii not only are we not allowed one lousy piece of luggage but we can't even prepay unless we track down a computer in California and on each island that we visit because you are not allowed to call in to pay or to do it earlier than 24 hours. Our Luggage bill for each person to bring 1 piece of luggage adds up to $528. How ridiculous!","","","Economy","","5.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Bethany Bee","United States","2014-05-23","Flew Icelandair for the first time in May 2014. For the lower price and free stopover I really think it was fine despite a flight cancellation. Flight from Boston to Keflavik for 2-day stopover was smooth and pleasant. No complaints friendly service. 2 days later our flight from Keflavik to Amsterdam was cancelled due to strike. We found out the night before thankfully since we decided to check our emails on our phones at dinner via the restaurant wifi and the airline had sent us an e-mail about the cancellation. After the hassle of having to extend our hotel and rental car in Iceland I waited on the phone on hold to speak with an Icelandair agent for about 30 minutes. When I finally got someone on the line she was very helpful quick and efficient and gave us 2 options for the next available flights (one the next day but not direct and one 2 days later and direct). She booked us for the one we chose and we were emailed the confirmation right away. No delay s or cancellations on our flights home from Amsterdam through Keflavik and Toronto to Pittsburgh. It was a pain in the butt having to rearrange 2 days our our first ever European vacation and not knowing the results of reimbursement request yet. They said it could take up to 30 days to hear back about reimbursement. Apparently Icelandair will reimburse hotel and up to 25 Euros per day for food. Meanwhile it's very expensive to eat in Iceland if you want to eat something other than junk food - 25 Euros is not enough for one day of food in my opinion. Iceland was a lovely place to visit and the only real complaint I have about the actual flights is that it was a little warm on the longer flight home which made it feel like it was even longer.","","","Business Class","","5.0","3.0","4.0","5.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Neil Mason","United Kingdom","2014-07-25","Flew from Heathrow to Madrid and then on to Quito in Ecuador and back. This is a long journey and I could not believe that the plane did not have individual screens so we had 3 rubbish films on screens that needed binoculars to see. This is not acceptable in this day and age for a flight that is 12 hours+. Legroom was just about ok but the pillow we were given looked as if it had been used for at least the last five years. The evening meal was ok if you are being generous but the breakfast was appalling - inedible roll and some sort of stodgy cake. I have never flown that distance before without having a hot meal - very disappointing. Unbelievably after we had been travelling for a very long time we were expected to pay for any refreshments we had on the final leg from Madrid to Heathrow. I really felt like telling the staff what a disgrace it was. Would never choose Iberia again given any choice at all.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D McNeil","Australia","2010-07-26","Check-In was ok and that's about it. The crew were your typical US carrier and everyone was just a pain to them. They threw the meal bag and any request for a drink was treated with a grunt. They sat in the rear galley for the rest of the flight.","","","Economy","","3.0","","","","","","","1.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Gorczynski","Poland","2010-07-21","Honolulu-Hilo-Honolulu on the same day. Low price flights on time good Boeing 717. Soft drink served on 40mins flight.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Michelle Hanko","United States","2014-05-21","My husband and I had reservations to travel to the UK on 10 May. When we arrived at the Icelandair check-in booth about three hours in advance of the flight we were told that the flight had been cancelled because of the Icelandair pilot's strike. The staff made no effort to call us and tell us this. They told us (nothing in writing) that we had seats on a BA flight leaving the next day at 1030 at night. This turned out not to be true and we ended up flying to London via BA in ""stand by coach"" mode instead of the business class seats we had paid for. The whole process repeated when it was time to leave - when we arrived at Heathrow on 19 May the Icelandair folks told us the flight had been delayed. By an hour. Then again. Finally it was obvious that the flight was not going to happen so they put a group of us (about 30) on a BA flight for the trip home about 5 hours after the schedule flight. No one told us why the flight had been cancelled so I can only presume that it was another strike. After the crew behind the Icelandair counter told us they were putting us on another airline they gathered us up and said they would take us to where we could reclaim our checked bags. As the lead Icelandair agent led us through the airport we were delayed by the passport reader for about 30 seconds and when we reached the othe side she had disappeared with about 5 of the people she was leading. We never saw her or caught up to her again and neither did the passengers behind us in the line. We were entirely on our own negotiating the UK border lines and finding the correct baggage carousol not to mention trying to find ""Terminal 5"" that can only be reached by train. At no point during this whole evolution did any Icelandair employee in the airports offer apologies or try to give us more than the most minimal assistance. They did not waste any effort smiling at us or trying to help out. They treated us like we were nothing more than a tremendous annoyance to them. I will never fly Icelandair again.","","","Business Class","","1.0","0.0","2.0","0.0","0.0","","","0.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","T Valeria","Costa Rica","2014-07-20","San José Costa Rica to Madrid. I made the mistake of booking twice with Iberia in the last month because they are the only ones that have a direct flight to Madrid and it would get me One World miles but it was an absolutely terrible experience. The SJO-MAD flight I already took was terrible. I booked a window seat via phone and didn't get a window but a terrible seat after the emergency exit that reduces your already very limited space. The plane was dirty there was food scattered around my seat. Even the magazines were old and dirty. For a 10 hour flight there is no inflight entertainment: only a couple of screens far away that don't work well. An already known Iberia fact but the food of course was bad. They have the worst customer service I've seen. This is definitely an airline that does not care about their customers. I have taken the same flight with United and KLM and even if it wasn't a direct flight it was better.","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","K Kennedy","United States","2010-07-16","I think this is one of the few airlines that still serves meals at no charge when flying from the mainland. Flight attendants were accomodating and helpful. No problems at all with check in flight left on time and we were as comfortable as one can be in economy class for a long flight.","","","First Class","","9.0","","","","","","","1.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Danny Ferguson","United States","2014-05-20","Our flight from Dulles to Iceland was canceled last night after we waited all day. We may even miss our cruise out of Copenhagen because of the cancellation. We suspect the cancellation was not the result of mechanical problem as was asserted by airline officials but rather an unofficial slow down strike. It appeared they were following the company line when they lied to us about it. Reluctantly we can understand and forgive the stupidity that would allow a strike which of course hurts the economy of Iceland and causes people like me to say never again and consequently in the end hurts the airline and its personnel. But what we don't forgive is the lying to the passengers telling us that this was a mechanical problem. They lie to us and then want us to trust our lives to them. If the airlines would lie to us about that then they would lie to us about anything. As far as I am concerned it is now a moral issue rather than just a socio economic labor dispute.","","","Economy","","1.0","0.0","3.0","0.0","0.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Simone Dotson","United States","2014-07-20","MAD to LAX in Economy 07/18/2014 IB 6171. 4 hours delayed cause by a mechanical problem no one single concrete bit of information about what was going on Flight was delayed no apologies no compensation no explanation. Iberia ground staff was made up of staff acting like spoiled children. On the other hand I have never seen such an unprofessional cabin crew. Everyone on board was feeling insecure and fed-up. The worst trip I have experienced. Old planes no private inflight entertainment extremely unprofessional cabin crew horrible food quality extremely low service (cabin crew disappear after take-off and reappear just before landing no drinks served during flight). The plane looked extremely old and out dated and even though it is almost a 13 hour flight this plane had no personal TVs for entertainment.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","R Turner","Australia","2014-07-20","My wife and I flew Iberia from Vienna to Madrid in mid June 2014. The three and a half hour flight was undoubtedly the worst I have experienced anywhere. Absolutely no service (not even water) and seat pitch that is the shortest that I have experienced anywhere including budget airlines. If the lady in front of me had reclined her seat my knees would have been seriously damaged. It wasn't a particularly cheap flight and chosen as the only direct flight available between these two cities. Next time I would rather walk.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","L Reinstein","United States","2010-07-11","LAX-HNL-KOA return First Class. LAX Premier Club Lounge very small and basic with limited food and drink options. Transpacific flights on new A330 but old style reclining seats with a footrests a big let-down. IFE screen and choices very good. Catering quite tasty for domestic first class though quality was much higher out of LAX than HNL. Flight attendants professional and attentive. Inter-island first class is not value unless you're on a through fare. HNL airport is in serious need of a make-over - old poorly run counter-intuitive muted staff and barebones lounges. For a US carrier HA is not a bad operation but not all that special in any way either.","","","First Class","","6.0","","","","","","","1.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Todd","Canada","2014-05-20","We were going to Amsterdam from Edmonton. This was our first trip to Europe. The staff in Edmonton were friendly and given 1 bottle of water for walking on the plane was nice but that is about as far as service went. For an international flight we thought we would get better service and maybe a bag of nuts or snacks but only water or pop. The seats were very tight for legroom and as the comfort of the seats well they were not. Landed in Iceland and we had to go through security. Our connecting flight was at 7:20 and we arrived at 6:45 with approximately 200 passengers 3 security people no one on the flight believed we would make the plane but we did make it with about 5 minutes to spare. Flight to Amsterdam much better. returning from Amsterdam to Iceland good flight flying back to Edmonton delayed for no reason as the pilots were not on strike that day. The terminal was full of passengers going to different locals but there were no announcements about any delays they started to put people through but then stopped for no reason they put more people through and then we had to wait for the bus to take us to the plane. 2 hour delay sitting in a tiny airport with nothing to do. This is a joke and next trip to Europe I will spend more just for the comfort factor. You get what you pay for - thank you travel agent.","","","Economy","","1.0","1.0","4.0","1.0","2.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","E Coquia","United States","2010-06-30","LAX-HNL roundtrip First class on new A330. Good seat and legroom though expected more recline for newer plane that they plan to use for future international routes. Service was great! Meal was good (get to pick 3 of 5 choices on menu). IFE great enjoyed the selection of movies and programming. Flew coach back on new A330 and pretty impressed - more legroom and slightly better recline than older Hawaiian 767s. Have to pay for movies/videos on IFE in coach though. One of the few domestic airlines that still serve complimentary meals in coach.","","","First Class","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Crichton","United States","2014-05-19","Flights out from Denver to KEF and then to Glasgow was okay because we were excited to be on our way. No leg room hard seats no food only beverages served twice on a 7 hr. flight. The good thing was they got us to our destination and we enjoyed our time in Scotland - until 16th May. Supposed to return on 16th May - checked on line before leaving hotel and flight was on time. At the Glasgow airport stood in line for an hour to be told no flights leaving until 10.5 hours later so we would miss our connection. Sent us to another (Menzies) window where we stood in line again for about an hour. They finally got us booked on United for our return but said that Icelandair may reimburse us for motel and meals because of the delay. No vouchers or ""made ahead"" reservations for us. Very disappointing.","","","Economy","","1.0","1.0","3.0","1.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2014-07-15","MAD-SVQ operated by Iberia Express. I was offered an upgrade at check-in for 78€ and I got it. Fast track security was very nice lounge was OK with lots of available seats and a decent selection of drinks and snacks. Boarding was a little chaotic because of the attitude of the passengers that didn't respected the boarding sequence. The cabin was in good condition and clean and FAs were friendly and attentive inflight service was not generous but enough for a short flight it is advisable to eat at the lounge given that you only get a tiny sandwich with some cheese onboard. The plane arrived in Seville 10 min ahead of schedule.","","","Business Class","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","D Burr","United Kingdom","2010-06-05","Las Vegas to Honolulu  good on time flight coach seating adequate best seats for legroom are 26AC or 26HJ on Boeing 767 aircraft. First Class seating looked good but not worth paying anything over $250 for upgrades on US Mainland to Hawaii flights would obviously be happy to pay more for longer distance flights. Good choice of meal you can have a free meal or choose to pay for an upgraded meal which I did and was a good move free coffees and soft drinks. Very friendly and smiling cabin crew great start to Hawaiian trip.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Gwaltney","United States","2014-05-18","Have had issues with two previous flights on Icelandair but continued to book with them as their sales are generally good. Have finally decided however that you get what you pay for. I will never fly this miserable airline again. Major delays when flying to Europe due to their strike. This is unacceptable. They had plenty of advance warning and could easily have planned ahead. (And I was flying on a ""non strike"" day.) When British Airways went on strike several years ago management actually worked as flight attendants to prevent interruption to their service. That is customer service and Icelandair should pay attention. No one at the Icelandair customer service kiosks (in any airport) seems to know what's up. Relatives attempting to monitor flights cannot get necessary information online due to poor computer software services. Poor seating onboard. Miserable food service. The only thing of value is their inflight entertainment service. In the future I will fly another airline regardless of where I am going even if the cost is double.","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2014-07-15","SVQ-MAD operated by Iberia Express. At online check-in you get a random seat if you want to change it you have to pay 6€. I got an aisle seat so it was OK for me. Boarding was done by zones. The crew was nice and helpful the FAs were very proactive assisting passengers storing their baggage in the overhead compartments. Seat pitch was minimal I'm 183cm tall and anyone taller than me would be very uncomfortable. The flight went by quickly and we landed 5 min ahead of schedule.","","","Economy","","7.0","3.0","5.0","0.0","0.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","J Biddle","Australia","2010-06-01","Sydney to Honolulu flight was most uncomfortable seating. Temperature in the cabin was extremely warm and unbearable. On our return flight a more comfortable trip seating wise but the cabin was extremely cold throughout the 10 hour flight. Even the thin blankets supplied did not do us any good. Everyone was dragging out extra jackets to put on. The aircraft also left from the domestic terminal and we were unable to take advantage of buying duty free there because no one told us prior that once we booked in we couldn't get to the International Terminal to purchase goods. All international flights should leave from the International Terminal.","","","Economy","","4.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Ian Wildman","United States","2014-05-16","Worst economy seating I've sat in for a transatlantic flight. I wanted to upgrade my seating for the return trip for me and my husband - I was staggered when the agent told me it would require re-writing the ticket and thus incur a $250 change fee plus $35 admin fee plus the change in seat price. This was not a date change - just a seat upgrade - almost $1000 for a seat change! Icelandair just lost two customers on their first trip with them.","","","Economy","","3.0","1.0","3.0","1.0","5.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Rodriguez","United States","2014-07-08","We flew Iberia for the first time this summer on our trip to Palma de Mallorca starting in Chicago O'Hare with a layover in Madrid. The experience was one I don't wish to repeat. First two days after booking our tickets they contacted us to tell that our flights had been cancelled and that we would receive a refund. I went online to check the status of said flights and they were still available just a lot more expensive. After hours on the phone trying to reach a representative they finally honored the tickets at the price we paid but not w/out giving us a lot of grief. On the day of the flight airport staff were rude and would not honor the selected seats we had picked and only offered seats at 55€€per person. Once on the flight we discovered a lot of the non - Spanish passengers had similar issues. On the food I can only say that I've had some bad airplaine food but this was on a different level. The entertainment onboard was fine with lots of options and the seats were small but not too bad. To give perspective to this review I've flown to Europe before on similar trips before on American Airlines and the experience has been 100% better.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","Gordon James","Australia","2010-05-27","Honolulu to Las Vegas. Very helpful guy at Honolulu airport got us through the boarding process fast this seemed to set the standard on our flight everything went well. I have flown on a number of American airlines any this flight was as good as I have had to date. The food is typical USA airline style but far from the worst I have had. Only one complaint this was the coldest flight I have ever been on in over 35 years of flying it is the first time I have ever found it necessary to wrap myself in an airline blanket 90% of the passengers were similarly wrapped in blankets. My wife asked why the plane was so cold but none of the crew seemed to know.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Peter Thyne","United States","2014-05-12","May 6 LGW-KEF-JFK Economy Class. An excellent flight on all sectors warm welcoming flight crews. My Husband required wheelchair assistance. This was achieved with smiles grace and compassion. The lack of ""free food"" did not worry me as a Diabetic as many so called ""Diabetic Meals"" provided free by other carriers have been the exact opposite almost bordering on being toxic. Purchased delicious sandwiches at LGW for both sectors and had a high quality delightful picnic. Legroom good in all sectors and the toilets maintained spotlessly clean at all times.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Serna Alfonso","Belgium","2014-07-08","I fly from Brussels to Miami via. Madrid at least four times a year. Iberia has improved dramatically the quality of the service. The aircraft's for the leg Madrid Miami are quite new sometimes brand new. The entertainment system is great with individual screens. Flight attendants are making an effort to be helpful and attentive. Flights are very often on time. In the past five years I never missed my connection in Madrid. Food on board was really poor in the past but is ok now. Talking about prices the are extremely competitive.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","5.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","William White","United States","2010-05-25","SFO-HNL-KOA and back. Hawaiian advertises their outstanding service and free meals and beverages. They kept changing our flights and departure times I had to call them and rebook us on a flight that would not arrive 8 hours later than the flight I paid for. At the airport (SFO) there was no gate information we had to ask our way through to find out which the departure gate is. When we started boarding there was still no gate information. The staff seemed to be very unmotivated they had different groups for boarding but no one actually enforced that. By the time we got to our seats almost everyone in front of us was already there and all luggage bins were full. Hidden charges: You have to pay extra for each piece of luggage you want to check in. On the way to KOA no one cared about our carry-on luggage. BUT on the way back they were inspecting every single piece of luggage checking the measurements and the weight. If it was larger or heavier than the allowed size/weight for carry-on items you had to check it in (and pay of course). The meals nothing special I probably would have been better off with home made sandwiches. It was not worth the higher price we paid. On the plane the service was okay I wouldn't call it outstanding you get the same service as on almost any other airline. On the ground the service was very bad - staff very unhelpful and unfriendly. Hawaiian's ""service"" doesn't make up for the higher air fare that you are paying. flying with United or Alaska Airlines when you fly to Hawaii. The have direct flights to certain islands this way you don't waste your time in Honolulu waiting for a connecting flight.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Quinn Brian","United Kingdom","2014-05-12","Icelandair compares with the worse of the US based airlines who are generally recognised as providing the worse inflight serve of all the international airlines. I flew in both Economy and Saga Class. The Economy Cabin has the lowest seat spacing I have ever encountered. Seven hour flights with only a small bottle of water provided. Meals in Saga (Business Class) not as good as the basic meal served in economy class by most international airlines e.g. BA KLM Air France Emirates etc. Cabin crew are at best indifferent and at worse rude.","","","Business Class","","","1.0","1.0","1.0","0.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Bond Steve","United Kingdom","2014-07-03","Having flown MAD-SJO earlier in the month flew SJO-MAD overnight for the return journey. Both flights left on time went well passed quickly and were thoroughly enjoyable experiences. Having flown Iberia in the past the airline is now much improved. The Madrid Airport lounge also provided everything I needed between connections. All being well I hope to use Iberia again on this route in the future.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Santos","Philippines","2010-05-18","MNL-SEA and LAS-MNL. Overall a disappointing experience and we won't make the mistake of booking it again. It was really like taking a domestic US flight across the Pacific when there are so many options on international airlines. The service amenities and aircraft are not comparable. Manila check-in was ok but they had problems with non-working printers and were unable to print all of our boarding passes (they told us to just pick up the last one in HNL because they couldn't figure it out). We boarded the 20+ year-old 767 with overhead bins sized from the 80's no IFE and ageing cabin. The flight attendants all appeared to be senior and had a lot of attitude. We overheard one flight attendant insult an elderly passenger behind her back because the passenger requested to change her new blanket which had hairs on it. The mocking and poor attitude of flight attendants which other reviewers below referred to was true on our flight. To watch movies they rented personal DVD players for $15 per segment. With a change of plane in HNL that meant 4 segments round-trip or $60 per person to watch movies. When we inquired if there was a seafood option (the only choices were chicken and pork) the flight attendant replied they used to have special meals but no longer offer them. On the return flight from LAS we stopped over in HNL for a night but were charged baggage fees for that segment because it was technically a domestic flight - $25 per bag. Finally we took off from HNL-MNL and weren't in the air for 30 minutes when the captain announced a faulty generator requiring us to return to HNL (again a 20+ year-old 767). However we had to burn fuel first so we flew in circles at 7000 ft for 4 hours with the landing gear and flaps fully extended - an uncomfortable ride. The flight attendants were plain combative with understandably worried and upset passengers. Six hours later we landed in HNL again. They arranged another plane with a new crew and we arrived in MNL 8 hours late. To make matters worse they left behind baggage of at least 50 passengers in HNL so there was an ugly queue of irate passengers at 2:30 am after an 8 hour delay. We received our luggage two days later. We wrote a letter to Hawaiian but they did not respond. All in all if we had flown on CX or KE or OZ via HKG or SEL to the mainland we could've avoided a tremendous amount of hassle (eg. having to collect your bags and check-in again in HNL) being nickel and dimed (eg. luggage fees and DVD rental fees) poor service (being insulted by flight attendant) and delays from old faulty aircraft. I should also mention I felt bad for the business class passengers who paid $2000+ for their seats. The seats in business class are domestic US first class seats - very little recline and leg room. You have many choices and until Hawaiian actually starts caring about their transpacific passengers we are not flying them again.","","","Economy","","","","","","","","","1.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","A Jackson","United States","2010-05-10","First Class LAX to HNL-LIH. First class was mediocre. The first class cabin was quite crowded seats weren't that large. Nothing was electric on the seat an older manual style. The entertainment consisted of small video units passed out to each passenger -entertainment choice was terrible. The food was ok drinks were fine. The staff was exceptionally nice and the cabin was clean. It was all quite mundane and functional.","","","First Class","","6.0","","","","","","","1.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Scott Woodman","Canada","2014-05-10","Our first and last booking on Icelandair. We booked from Edmonton to Amsterdam April 25. We checked updates 10 minutes before arriving at airport flight late notice only upon arrival at airport. Return Flight was cancelled from Amsterdam. 90% of passengers were notified by e-mail not us! So diversion of 9 hours. Not impressed at all. We travel 4-5 times a year. Not worth the deal on price.","","","Economy","","","3.0","2.0","2.0","3.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Sylvia Rodriguez","United Kingdom","2014-07-01","I flew MAD-MIA and back on the airbus 330. Comfortable seats and personal inflight entertainment with a selection of films games etc. Food was ok. Flight attendants not interested and rushed the services to finish quicker. I went to the galley to ask for a glass of water and they gave it to me but they didn't seem very happy. Their English is very basic.","","","Economy","","6.0","3.0","2.0","2.0","4.0","","","2.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Rogers David","United Kingdom","2014-06-16","LHR - Madrid - Lima and Quito - Madrid - LHR. My biggest gripe was lack of entertainment. The website seemed to indicate that personal screens were supplied on long-haul. I consider 11 hours and 10.5 hours long-haul. The only screens were above central row and almost impossible to see from window seats. Food was on the poor side of acceptable. Also note (though not Iberia's fault) Madrid security confiscate duty free drinks when passing through.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","3.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Lopez","United States","2010-04-10","Honolulu to Manila. They made us wait for hours outside the boarding area by the hallway with no seats- in Honolulu. They only let us in the boarding area room when it was time for us to board the plane. In Manila they only have 3-people checking in. It took me 2.5 hours to get checked in. There were a lot of empty seats at the back and they would not let any of us transfer since they are all reserved for their attendants - one whole row for each attendant. It doesn't make any sense - we were all cramped in the forward cabin and every time I use the bathrooms at the back - these reserved seats were not used by the attendants. I overheard the attendants congregating at the back making fun of the Filipino passengers - they copied their strong accents and made fun of their requests. I thought that this was so unprofessional. I guess because the fare is cheaper you get cheaper service. The only thing I like about the flight is its direct flight - the schedule is so convenient. Food is average nothing special.","","","Economy","","1.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","V Guiducci","United States","2014-05-06","We flew from London to Iceland and on to Orlando May 2014 in Saga Class with a 3 night stop over in Iceland. I require wheelchair assistance. I was given help on and off the planes with a smile. Both flights were on time. The crews were courteous and helpful on both flights. When I got up to go the toilet a crew member came to offer a pull up from my seat. I agree with other reviews that the seats do not meet current business class standards on international flights but they are reasonably comfortable and offer enough recline to stretch out on a long flight. The free stop over in Iceland was a great bonus. Overall Icelandair offers good value for the price paid.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","M Szyszko","Australia","2010-02-22","SYD-HNL-SYD on B767-300. Very pleasant flight with good service entertainment and food. Comfortable seats with very good leg room. Cabin crew polite and friendly. Cabin kept clean. Plenty of water offered during flight.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","I Prav","Canada","2014-05-06","Flight from Edmonton was delayed by 2 hours - was informed of this at the check in desk which is fine. Connecting flight out of Keflavik was delayed by an additional 2 hours because we waited for about a third of the plane to board all at once 1.5 hrs after everyone else got on. Pinned the issue on airport strikes and refused to acknowledge poor organization which seems like the likely culprit. Customer service took a very long time to reply to emails and offered no compensation for missed flight out of final destination.","","","Economy","","","3.0","1.0","1.0","0.0","","","5.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","David Worcester","United Kingdom","2014-06-10","MAD-LHR. Business class. In the interest of fairness after my horrid mid-haul experience from TLV I want to report my continuing flight back to London. Very pleasant welcome by the lady purser and her male colleague. I could tell this flight would be good and it was. After take off menus were given out and then a drinks run and the wine options were explained by the personable cabin crew guy. The the purser came round with lunch hake or beef and it was service with a friendly smile. A further drinks round was provided with a smile before a 30 minute early landing into Heathrow. So the simple conclusion is that the cabin crew can make or break a flight win over or loose customers. This twosome won me over.","","","Business Class","","9.0","3.0","5.0","4.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","David Worcester","United Kingdom","2014-06-10","TLV-MAD IB3319 Business Club. Horrid flight made so by a poor Purser serving the Business cabin. Seat belt sign on for 30 minutes after take and yet no turbulence whatsoever and no explanation. Then it was a further 30 minutes before any sign of service. No hot towels no drinks no engagement with passengers whatsoever. She brought breakfast and I asked if there was a menu and if there was a choice. She said no to both. This is hot breakfast only. I took my hot breakfast and found that after a mouthful of omelette chicken and potato that it was cold. I said to the purser that if she is serving a hot breakfast then at least she could ensure it was hot. At this point any professional purser would jump into service recovery mode with maybe an apology empathy an alternative. No she said what do you want me to do. I suggested a replacement but she said there was only one meal for each passenger. No offer of more bread croissant fruit. Nothing. The flight is about 5 hours and during that time all that was offered was orange or water and coffee with breakfast. No seconds no further drinks rounds. Iberia's website says on these flights you get hot breakfast and a cold snack. No snack served. The only thing that was cold was the service and my breakfast. This lady has lost Iberia a business class customer.","","","Business Class","","","3.0","1.0","1.0","0.0","","","2.0","0"
"hawaiian-airlines","/airline-reviews/hawaiian-airlines","Hawaiian Airlines customer review","P Vickroy","United States","2010-02-08","SJC-HNL-LIH. I booked our flight 3 months in advance - only to find a month later that the company offered a Hawaiian Plus fare for $200 per ticket cheaper than the ones I had purchased. This Plus fare included 2 free checked bags as well! The Hawaiian Plus fare was not even offered at the time I made the reservation. The checked baggage for our trip will cost an additional $100! When talking to customer service and asking that our bag fee be waived I was told by the service representative and supervisor that they could not do this. It is amazing that the two service representative did not recognize how the airline ""Policy"" makes little sense. Future travel on this airline is highly doubtful. The trip was to celebrate my wife 50th birthday and all I can do cross my fingers and hope the rest of the experience with Hawaii will be positive.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Helen Sutton","United States","2014-05-05","We recently flew from Copenhagen to Seattle via Icelandair - an experience I'll never forget or want to repeat. I have cerebral palsy and use a scooter for mobility. While I knew our trip to Europe might pose challenges in older cities and architecture our time in Europe was seamless until we got to Copenhagen airport - the one place I thought would be barrier free. My walker and scooter were taken from me as soon as we checked-in - we were four hours early at the airport and had to use a manual wheelchair provided by Icelandair. We changed planes in Reykjavik where there was no gangway/ramp to plane available - only a huge flight of stairs. When I inquired about how I could get on the plane they said ""you will walk up the stairs."" I told them how difficult this would be for me particularly in the rain. By the time I got to the top of the stairs an attendant finally offered to give me a hand. Too little too late. Of all the places I anticipated challenges the airports weren't among my major concerns. Very disappointed in Icelandair and how they handled my trip from Copenhagen to Seattle.","","","Economy","","","3.0","1.0","3.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Harold Bush-Howard","United Kingdom","2014-06-09","Madrid to Bogotá on 29 May in Business. I find the new business class seat claustrophobic. They are very narrow and I felt trapped especially when I put the seat in bed position. The strange thing is that there is a gap of around 12cm between the seat and the wall which could have been used to make the seat more comfortable and wider. The food as I expected was just ok and boring. Iberia should try to make it catering more interesting. 5 star Michelin chef and everything but the food is not worth it. Before landing we were given surprise surprise the usual selection of dry ham and cheese with bread. Come on I know they are very Spanish and Iberia wants to showcase the best of Spain but please offer something else or spruce up the menu a bit. The flight attendants were excellent.","","","Business Class","","7.0","2.0","5.0","2.0","5.0","","","3.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Weston","Canada","2014-05-04","Worst flight ever. YYZ-KEF - Over 5 hours and they wanted 8 Euros for a sandwich. When we boarded the plane it was literally 92 Fahrenheit. The crew were rude and they took 30 minutes to get a coke for you.","","","Economy","","","1.0","3.0","1.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","W Kauffeld","Germany","2014-06-05","IB 3539 May 25 MUC-MAD. May 30 MAD-MUC. Most uncomfortable seats I have had: Very low space and even worse: Their metal fixing to the floor and the cage for under seat luggage prevented every movement of my legs and shoes. No free beverages even no water.","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","B Ogunyemi","United States","2014-06-05","Travelled from USA to Lagos via Madrid December to January 2013 flight from USA was fair but from Madrid to Lagos and Lagos to Madrid horrible. No entertainment whatsoever for the entire flight there was just no single TV or audio for a 6hr flight. Food was bad no food selection everybody served same thing. This had been ongoing for a long time from other passengers especially to Africa. Will never fly Iberia.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Bruce","Canada","2014-04-27","Flew Edmonton to Frankfurt via Reykjavik. Flight departed 5 minutes early from Edmonton and was a smooth flight with good inflight service and food. Short layover in Iceland before boarding connection flight to Frankfurt. Return flight had a short delay arriving In Edmonton due to a minor mechanical problem with the aircraft. Overall very satisfied with Icelandair and would not hesitate to use them again!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Comfort","United States","2014-06-04","Very disappointed with our experience with Iberia on a few levels. We were flying from Madrid to LAX as a second leg of our trip and then from LAX to Phoenix. First we board the plane in Madrid about 45 minutes late. The plane looked extremely old and out dated and even though it is almost a 13 hour flight this plane had no personal TVs for entertainment. We taxi for a while and then are told there was a technical problem and we needed to return to the gate. They said there would be a new plane ready for us in about 15 minutes. We then sat in the airport for about 3 hours before anyone told us anything. We finally boarded a new plane which actually looked even older than the first one and left about 5 hours late. We then landed in LAX at 8.00 with a connection to make at 9.35. The Iberia attendants just told us to try to the make the flight. Of course by the time we got through customs and over to the next terminal we missed our flight. We had to go back to Iberia's counters wait in another 1 hour line and were told we get out the next day. Needless to say we finally got home but about 18 hours later than we thought we would.","","","Economy","","2.0","1.0","3.0","4.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Angela Zaharakis","United States","2014-04-24","We flew from JFK NY to Stockholm Sweden via layover in Iceland. On our way to Sweden the trip was OK. Landings a bit bumpy. On the way back the entertainment system from Stockholm to Reykjavik was not working at all. The second leg of our flight I encountered a similar situation. The seat I was sitting at the touch screen was not working properly. The flight attendant reset it to no avail. It was not working. I was given a blanket to cover the screen because we could not even turn it off! When they crew were passing out the US Customs forms they missed us and we missed them. At some point we asked them for a form for our family and we were rudely told they had passed by twice already. At no point did anyone make an effort to make sure we had the form. They grudgingly brought one over. Overall the service was very poor no food served on the Intl portion of the flight just soft drinks and coffee/tea. I would avoid them in the future if I can help it.","","","Economy","","3.0","1.0","2.0","0.0","1.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Bettauer","United States","2014-04-22","Flew from Washington DC to Helsinki via Reykjavik in business (Saga) class. I'm not a tall person (5 ft 4) so my feet could not touch the floor from the seat. The so-called footrest was a little metal pad right on the floor so it didn't help either. As the seat upholstery was slippery I could not get any traction for the back from that either so that the entire trip was very uncomfortable. But the worst experience was the luggage delay. OK it happens that the bag sometimes does not arrive and you may have to slum it in your flight clothes for a day. But this time the bag was found quickly but it could not be transported 100 km out of Helsinki in more than 3 days! If I had known this I would have taken a taxi or rented or car and had retrieved the bag myself. I pay their top fare and Icelandair does not seem to think that my luggage deserves decent and prompt handling. Will never fly Icelandair again and will not recommend it.","","","Business Class","","2.0","1.0","3.0","3.0","4.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2014-06-03","GRU-MAD great flight departed on time arriving 50 min early at Madrid. Once on board new business seats very comfortable window seat feels very private. Nice lunch and selection of wine. Snack served mid-flight and breakfast before arrival. All in good condition crew nice IFE ok.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Clark Martin","United Kingdom","2014-04-22","Booked an Easter city break with Icelandair. Strange update seat requests by auction offers looked at it but could not justify the extra costs associated with each type especially with not knowing what you get for the upgrade. Think it was more of a money generator for the airline rather than an offer to the passenger. The boarding was a request for the speedy boarders and passengers at the back of the aircraft so would be upset if I had paid extra. In fact I was first on the aircraft. Plane seats and FA were good. Paid for the airport to Hotel transfer which was ok and straightforward. Flights back we checked in online to find we had wasted our time as we had to use a machine behind long queues to print out boarding passes and case tickets. Airport ok food ok transfer through to gate and return flights all good.","","","Economy","","","3.0","5.0","2.0","4.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","John Sanders","United States","2014-06-02","I flew from Venice Italy on Iberia through Madrid and on to Chicago. I must say after the flight to Italy on British Air the Iberia flight was a great relief! The food was good the in flight entertainment outstanding and the seats were very comfortable (I'm 6'2"" and I've rarely said that about airline seats).","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","H Jung","Romania","2014-05-21","MAD-LIM and LIM-MAD in May 2014 new aircraft excellent entertainment food served twice refreshments when asked all the time boarding according to the seat row. They issued luggage label to final destination (CUZ) but did not advise us that luggage must be collected in Lima even if we traveled to Cuzco in order to pass customs control. We had to claim it in Cuzco over LAN and it took two days to receive it.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G Cramer","Netherlands","2014-04-21","I went Saga Class Amsterdam to Newark. The flights left promptly on time and landed with time to spare. I had read reviews about there being no priority boarding at Keflavik but had hoped this wasn't true. It's true. The mob just surged all at once for the plane. Being disabled gave me no priority either. Meals were so so; I have had much better on Economy with Air France. The flight attendants were very friendly. The bottom line is that you get what you pay for cheaper fares mean cheaper overall service.","","","Business Class","","6.0","3.0","4.0","3.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K Warfield","United States","2014-04-21","SEA-KEF-GLA and return for trip to the UK. Have used British Airways in the past but because Icelandair's price came in at less than half what BA want for Business Class I chose to go with Icelandair. It must be said it is not as comfortable as BA's Club World not by a longshot. But for the price it's not too bad either. Positives include: smaller plane smaller airport (KEF) making it easier to get around; Friendly efficient cabin crew. Really tasty food. Saga Class bulkhead seat has a cutout so you can put a bag at your feet rather than in overhead locker which is convenient. Negatives (or at least not as positive) are: seat isn't as comfortable and doesn't fully recline. And when the person in front of you reclines you get a little locked in (which one hopes to avoid in business class usually) Overall though I'd say it's good value for the money and connecting through KEF is much more convenient than most of Europe's other larger airports. I would fly Icelandair again without hesitation.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","G Matthews","Canada","2014-05-19","On my first leg they were 3 hours delayed and the extent of their compensation was a $20 voucher for the next trip I'd book as long as it was within 6 months. This paled in comparison to my return trip when they completely cancelled my flight and booked me on a flight 10 hours earlier without notification. Needless to say this caused me to miss the flight and caused significant logistical and financial burdens for the remainder of my travels as they were unable to reschedule me on a flight for two days.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2014-05-17","MAD-GRU Sao Paulo. Night flight leaving Madrid after midnight. Check in fast and easy fast track no line and arriving IB lounge in less tan 15 min. Lounge is usually busy at that hour but free seating available. Lots of food and drinks. Boarding on time. New business window seat feels very private comfortable and quiet. Just wanted to rest no dinner for me manage over 7hrs of sleep. FA very nice IFE new system great screen. Hot Breakfast before arrival 40 min early. Got my bag short 15 min after arrival. Great product.","","","Business Class","","10.0","3.0","3.0","0.0","1.0","","","2.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Cheryl Anderson","Canada","2014-04-13","First of all the flight was delayed 26 hours. We were sent to a hotel after 4 hours. Asked to be back 14 hours later. When at hotel to late for food. No dinner. Morning we had breakfast on Airline and lunch dinner on airline at airport. Late 2 hours leaving on the second day. When we arrived in Iceland they let everyone off but only wanted people that were transferring everyone else put on hold like cattle in a corral. After everyone off then they want you to get you through customs immediately (I don't do lineups and waiting). I would never use Icelandair again and I would never visit Iceland again.","","","Economy","","1.0","2.0","1.0","1.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","N Sutherland","United Kingdom","2014-05-17","MAD-LHR. Last minute booking but I thought pretty expensive at €720 one way... Flight was on time. Boarding was a joke with all the passengers queuing up in the air bridge for 10 mins before boarding the aircraft. Despite the cost no drinks or snacks were offered without paying for them... Overpriced for a 2 1/2 hr flight.","","","Economy","","5.0","3.0","3.0","0.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Peter George","Germany","2014-05-17","MUC-GUA because I got a very good deal. The price was phenomenal! Anyway I am a little spoiled because I usually fly with Emirates Qatar and Etihad. There were no personal TV for the 12 hours flight and the Big TV for everybody showed three boring movies! MUC-MAD didn't include any drinks or snack and the seats were very tiny. All flights were in time.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Harold Bush","United Kingdom","2014-05-17","Madrid to Bogota at the end of April in the old business class seats and had a very good flight expect for the food. Spanish cuisine is of the most delicious and interesting in the world and Iberia hired several Michelin-starred chefs to deal with their catering but this airline serve some awful stuff onboard. My started Salmorejo was very good even though it was served from a Tetra Pak container. Yet my main course tasted as though it was bought from KFC and then they poured some sort of gravy over it. It was dreadful. I did not mind the old business plus seats as the cabin was almost empty but I expected a good meal. I do not drink so cannot comment on their wines. Shame on IOberia you are not a good ambassador to Spain's wonderful cuisine. As for the second meal again dreadful: the usual dry and fatty ham bread. tomato sauce cheese etc. I have been using Iberia to travel to Latin America for many years and this second meal is the same. Time to change. Those expensive chefs are useless. Listen to your passengers not to them. I have a flight with them at the end of the month and will take my own food. The good thing apart from the seats is that the flight attendants are very charming they engage with passengers and are not grumpy as they used to be. The connecting in Madrid from London was easy and Iberia's lounge is excellent with a very good selection of food and drinks.","","","Business Class","","8.0","5.0","5.0","1.0","3.0","","","3.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Rajan Bulchand","United Arab Emirates","2015-07-24","Speedy check in. Boarding as typical in Pune airport. Not very organised, but still went well. Plane was very clean. Crisp and new feeling. Crew was smiling. My first experience on this airline, and will stick to it when travelling inside India. It is a low Cost but for Low Costs it ticks all the Boxes.","","Solo Leisure","Economy","Pune to New Delhi","9.0","3.0","5.0","4.0","","3.0","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Stout","United States","2014-04-03","SEA-KEF-SEA. Plus: Service was good flight attendants very friendly flights left on time good choice of inflight entertainment. Minus: Hardest airline seats I've ever sat in like a concrete bench.","","","Economy","","7.0","1.0","4.0","4.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Shrivallabh Randad","India","2015-07-14","We have taken the flight from Indore and we are regular flyers with Indigo. The seats were most uncomfortable. There was hardly any cushioning on the seat. Experience of seat was more or less similar to as if we were seating on wooden bench. You have already curtailed seat pitch and now the un-cushioned seats. You are requested to have some feeling for passengers minimum level of actual comfort also. Looking forward for better and more comfortable seats.","","FamilyLeisure","Economy","Indore to Pune via Hyderabad","5.0","1.0","2.0","","","3.0","","2.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","B Vincent","Australia","2015-06-20","I recently took several flights with IndiGo and didn't experience any major issues. I checked other airlines before I booked and IndiGo were consistently cheaper, often by a wide margin. Flights were all on time or within a few minutes of it, aircraft were spotlessly clean and even though the seat pitch is average for LCC at 29"", the seats are reasonably comfortable thanks to an intelligent slimline design - others could learn from this. Staff were friendly and professional throughout. In-flight food is purchase-only and expensive by Indian standards (although they will provide free drinking water) - a word of caution about pre-ordering, if you take up the 250Rs pre-paid option you could end up losing money, depending on your choice of food/drink. Also it appears they load up food and drink at the start of the day, and some options (e.g. Jaljeera juice) seem to consistently run out. But these are minor quibbles, I would have no hesitation choosing IndiGo next time.","A320","Solo Leisure","Economy","Goa to Kolkata via Bagdogra","8.0","4.0","5.0","3.0","","4.0","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Anderson","Canada","2014-04-01","Bad start to a short holiday. We decided to take a short holiday in Iceland and we were to leave from Edmonton on March 24 2014. Delayed 26 hours. Now a four day holiday is three days. They did put us up in a hotel but you better have insurance for anything else that you missed. Would not recommend this airline.","","","Economy","","3.0","1.0","4.0","0.0","0.0","","","3.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Kalpesh Ashar","India","2015-06-12","6E 062. Service has deteriorated. On-time urgency once seen is no longer seen. Online seat booking charges for all aisle and window seats. You can only get middle seats for free. Too money minded.","","Solo Leisure","Economy","","5.0","4.0","2.0","2.0","","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","L Sipila","France","2014-05-16","Paris to Buenos Aires on Iberia simply because their Business Class costs almost half of what you pay for AF. Since its such a long flight anyway the two hour transit in Madrid didn't really bother me. Departure from Orly in Paris is always a better choice as you'll be leaving from a small airport without the hassle and the crowds of CDG. The IB Business lounge at ORY is very good with excellent food options and even if it is located before security checks but with IB Business Class you get Fast Track security check and you have no queues. During the two hour flight to Madrid you get a very decent hot breakfast served by friendly FA's. Transit at Madrid T4 is very easy and despite the long distances I was in the long-haul terminal business lounge within 20 minutes after landing. Unfortunately it gets very busy before noon with all flights to North & South America leaving more or less same time. Once on board the A340-600 I was thrilled to see the new cabin layout providing a very clever single seating and privacy for nearly everyone. The seats are very comfortable turning easily to a fully flat bed. On the 12 hours MAD-BUE sector I managed to sleep for almost half of the flight. The crew was very polite and available at all times. The downside is with catering where Iberia promotes Spanish cuisine but it may not be to everyone's taste when your lunch choice consists of roasted pig baked cod or vegetarian lasagne. For the starter the foie gras was nice but in Business you shouldn't serve a gaspacho direct from a carton box! No cheese or fruit available for dessert just sweet puddings. The biggest disappointment was the second meal served after 10 hours flying; just some cold greasy ham with bread and a fruit salad. Times may be rough but you would expect at least a second hot meal with a choice for such long flight. All in all the new Iberia Business Class is excellent for its value for money seat comfort and fully lie-flat bed friendly staff easy transfer in Madrid but fails badly in catering despite all their marketing efforts to involve renowned Spanish chefs.","","","Business Class","","8.0","5.0","4.0","2.0","5.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Pinaki Bhadury","India","2015-06-07","6E189 6th June. Low budget Airline - their fares are more or less the same if not more at times than full service carriers yet they continue to enjoy all the subsidies of a low budget airline. On time is a good thing - their flights are often now delayed or run late. Check-in process - everyone knows how long the queues are at the check in counters. Two days back on 4th June I did Web Check in for my 6th June flight using my smartphone. While I was successful in doing web check-in in spite of me giving the email address and phone no I did not get a copy of the boarding pass - beating the while process of doing Web check-in. At Delhi T1 terminal when I tried to print my boarding pass at the Check in Kiosk while it displayed the Boarding Pass I did not get my print out! On taking it up with the ground staff I got a casual reply - please stand in the queue even though I mentioned that the flight was due to board in next 35 minutes he simply refused to help me. As a result I reached the counter just 30 minutes before the departure of the flight and the check in lady commented ""Sir you are very late please be on time next time""! I have booked 3 tickets for my family through on-line booking system. After I had filled in all the passenger details I was asked whether I would like to take the pre-assigned seats facility and I declined and continued with my booking. But to my surprise and disappointment I found seats were allotted together that included an aisle and window seat along with the middle seat. When I tried to change the seats it did not allow me and charged me Rs 400 extra (Rs 200 each for Window and Aisle 'premium' seats) over and above the fare and there was no way I could change it.","","","Economy","","","3.0","2.0","1.0","0.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Jones","United States","2014-03-22","I first flew on Icelandair when I came back to the US from Europe in 1964. At that time the plane was a 4 engine prop DC-6B. It was an adventure! The next time that I flew Icelandair was in 2001 to visit my kids in Sweden going to school. Flew from Minneapolis to Reykjavik to Stockholm. It was a great flight and the service was better than any that I had experienced (I am an extensive traveler in the US on business). Had wonderful hot meals and essentially an open bar. The 757 was immaculate and the service was too. Just got back from Europe this past week and what a difference. No more included food and drink but the service was just OK this time.","","","Economy","","5.0","4.0","4.0","2.0","3.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","K Otto","United Kingdom","2014-05-10","Flew from Madrid (MAD) to Santiago de Chile (SCL) with this airline on May 19th 2014 and was highly disappointed by catering options and on-board entertainment and service. Aircraft: Iberia operates the A340-600 with the old color scheme for this route. Flight Duration: 14hr (due to strong headwinds). Return Flight: same aircraft. Class: Economy. Price: GBP 614 for a return flight from FRA with a 2hr stop in MAD. Inflight entertainment: The were no personal monitors. We were sitting quite far from the big screen at the front row. This made watching the 3 movies shown during the flight difficult. Besides there was a lot of image noise and the screen was flattering occasionally. You could really see a grey noise stripe moving from one end of the screen to another all the time. Food and Beverages: Since we left MAD past midnight Iberia thinks it can skip a meal as it expects the passengers to sleep (what else do you want to do on a 14hr flight without any kind of on-board entertainment). Dinner was served 1hr after departure. Whisky or any other liquor (except beer and wine) was not on the trolley. I was told to kindly wait but nothing happened. We were served breakfast consisting of a dry ham sandwich (white bun no lettuce and butter tasted horrible) ca. 1.5h before arrival in SCL. No meals were served in-between which means 10+ hours without food. We got served a small salami sandwich on the way back as a snack though. But in comparison to what I have experienced flying e.g. Asiana Qantas Lufthansa or even US Airways (not my first choice though) this is absolutely unacceptable. Staff service: You had to go to the kitchen to get a glass of water as no drinks were served in-between too. Not sure what the flights attendants were doing between meals but I haven's seen them offering any refreshments or taking care of the 350+ guests between the meals. Seat comfort: Seats were comfortable and I felt I had more legroom (I am 6.3 190cm) than e.g. on an intercontinental US Airways Delta or Qantas flight. Overall: (7/10). (-) Worst-in-class food poor service and no in-flight entertainment. (+) GBP 614 for a return ticket was a bargain comfortable seats in the Economy class with sufficient legroom for tall passengers.","","","Economy","","7.0","4.0","2.0","1.0","1.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","K Pawel","Poland","2014-05-07","TXL-MAD-PTY return. 1st leg from MAD on a brand new A330 return on old A346. It was like flying 2 completely different airlines! The new A330 is excellent bright and clean. The inflight entertainment system worked well with a good selection of movies. The seat pitch is good and I'm a tall person. Surprisingly (after my last trip with Iberia to EZE) I was not starving at the end of the flight. We arrived to Panama with 1hr delay due to heavy traffic in Madrid and delayed departure. Return leg on an old (not refurbished) but clean A346. Got the emergency seat with extra legroom. Flight full. No individual monitors. Arrived ahead of schedule. TXL-MAD legs with Iberia Express where no food/water provided. I would definitely fly again with Iberia especially if possible to choose A330. Excellent value for money.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Roma Solomon","India","2015-05-29","We were supposed to board our flight from Delhi to Lucknow at 12.15 on the 21st of May but there was confusion all around as the flight was late and the ground crew were not able to display any sign at the boarding gate or give us some explanation. Finally they herded us in a bus that was then parked in front of the plane on the tarmac for 20 minutes while the incoming passengers disembarked. Needless to say we were packed like sardines and it was extremely hot. Also there was no step - senior citizens like myself cannot climb easily. I have reported this before but it has made no difference. At Lucknow despite there being aerobridges we had to get down in the sun at 2:30 pm and were again herded into a bus. I was reluctant to board as the bus was very full but was forced to climb in. Is it a problem to use the bus a second time or the aerobridge or maybe nobody cares? It was the same story on the way back on the 22nd of May for the 6.40 flight. We were again stuffed into two buses and had to risk falling on somebody's luggage because the insensitive staff did not care. I will not travel on Indigo again unless they provide a step on the buses and do not herd us in like cattle.","","","Economy","","3.0","3.0","4.0","3.0","0.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","George Burdell","United States","2014-03-12","Overnight to Sweden and back March 2014. Changing planes in Iceland makes for a shorter trip to Europe. The seats were very hard. No meals on an overnight flight was a shock. Iceland airport is fairly small so getting through customs and to the connecting flight was easy and quick. With SAS reducing flights Icelandair is a reasonable alternative. But bring your own sandwich and seat cushion.","","","Economy","","6.0","1.0","5.0","2.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Lynch","Canada","2014-05-06","We flew 4 legs on Iberia back and forth from Malaga to Marrakech with a short stop in Madrid each time. All the flights left nearly on time and if we didn't the pilot made up for it in the air. We purchased food on one of the flights cheese/crackers. It was good much better than the sandwiches we decided to buy in Madrid on the way back. The plane was new and clean. The leg room is horrible luckily the flight is short. I would not book this size of plane for a 2 hour flight.","","","Economy","","7.0","2.0","5.0","3.0","1.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","P Gould","India","2015-04-27","Went from Delhi to Kochi because there is no such thing as a direct Delhi to Male (Maldives) flight and even with connections you have to mix and match airlines in order to get a halfway decent connection schedule. The airline is like the low budget carriers in Europe with people packed in like sardines. They don't have an inflight magazine that actually has anything to read or even a map with their air routes.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Andrey Gerasenkov","United States","2014-03-06","JFK-KEF-JFK on February 27 and March 3rd. The first leg was on a 757-200 with narrow seats and bad legroom. In addition the aircraft was unbearably hot. Free movies Wi-Fi and food for purchase. FA's nice and attentive. The flight back to JFK was on a 757-300 and both the seats and the legroom were excellent for economy class. This flight was much more comfortable than the outbound leg.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","V Nann","United States","2014-02-22","It seemed like a good price for Business class YYZ-KEF-BOS. The seats are terribly uncomfortable and scarcely recline which is a huge negative on an overnight transatlantic flight. Couldn't see much of a difference between Saga (which we booked) and Premium Economy. Food service was nothing special and the movie selection was the most limited I've encountered in years. The biggest plus was the Saga club at KEF: nice assortment of fine pastries snacks and beverages and comfortable seating.","","","Business Class","","3.0","1.0","4.0","3.0","2.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","John Bruinsma","Malaysia","2014-05-04","IB6400 on May 1st. Mexico City to Madrid in business class excellent seats fantastic food and crew.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Tan Ying Kuan","India","2015-04-16","DEL-PNQ(Pune)-DEL. December 2014. Worst possible time of the year to fly out of Delhi. Had horrible experiences due to the fog. The outgoing flight was 4hrs late. You might think we were made to wait at the airport for this time but no we were boarded onto the aircraft bang on time and were made to wait there for over 4 hrs. That being said I agree this is no fault of the airline as the airport authorities force them to board the planes to decongest the terminal. Complimentary snack box and tea/coffee was provided. On the return flight( night time flight) we were diverted to Ahmedabad due to fog. This was totally acceptable but the events which followed made me doubt Indigo's reputation. We were not allocated a hotel for the next 5hrs. When we approached the assistants at Ahmedabad they kept telling us that a bus was being arranged. Finally at 3am they hired some taxis and took us to a decent hotel. No food or drinks was offered to us during the course of our wait and Ahmedabad airport is very poorly equipped with food stalls. We we're boarded onto a new flight the following day. Though diversions cannot be controlled by the airline the customer care can surely be looked into.","","","Economy","","6.0","4.0","2.0","3.0","2.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Leston","United Kingdom","2014-02-20","LHR-KEF-LGW first time with Icelandair and the positives outweigh the negatives. On the plus side both flights departed pretty much on schedule and the IFE for what is a relatively short flight is excellent with a great choice of films and a largish display for an economy seat. The crews were also welcoming and polite. The only real down sides are the incredibly uncomfortable seats and the lack of any complimentary refreshments - flying economy on FI means you pay for everything even water just like on a loco.","","","Economy","","7.0","1.0","2.0","1.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Buades","United Kingdom","2014-04-30","MAD-LHR. I was upgraded to Business Class so the experience was notably improved. Boarding process was smooth although the T4 Satellite is a mess due to the works in the duty free area you could tell that many people got lost in the way to the gate. Departure was on time and lunch service was better than expected specially wine choice. I still prefer BA to fly to London but Iberia is slowly catching-up.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","M Herler","Germany","2015-04-10","Short haul from Delhi to Kathmandu. Clean on time friendly staff aircraft seemed new. Highly recommend Indigo for domestic flights in India or within Southeast Asia. Nothing special but low fares and definitely better service than Air India.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Thyne Peter","United States","2014-02-10","Jan 27 - JFK-KEF-LGW. Feb 4 - LGW-KEF-JFK. My first experience with Icelandair. Very impressed. Lovely caring cabin crew. Seating very comfortable nice large fluffy blanket with large pillow and on the US legs a bottle of mineral water. Transfer in KEF effortless both ways. The Pay as you Eat policy for food did not worry me as I always bring my own meal. Experienced a medical emergency half way into the KEF-JFK Flight my blood sugar levels fell dangerously low. The Cabin Crew were very attentive and caring and even radioed ahead for a wheelchair at JFK. Very impressed at the crew's professionalism.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Judy Sparrow","United States","2014-04-29","My husband and I were on the flight from Madrid to New York on 15th April. We were supposed to land at 2.30pm and it was about 8.30pm when we finally landed. The pilot kept trying to land at JFK and could not because of the weather. We had to go to Boston and refuel then go back to New York to land. I want to commend the pilot and all the crew on the flight. They handled everything very professionally. The pilot kept everyone apprised of what was happening and even came out and spoke to everyone in English and Spanish when we were on the ground in Boston. When we landed we had to talk to the staff at the Iberia Air counter to figure out how to get home. There were many people in the same situation as us so we had to wait quite a while. Given a hotel for the night given meal vouchers told us where to catch a shuttle to the hotel and arranged flights for the next afternoon. What was a really bad situation was made a lot more tolerable because of the crew on the plane and the staff at the counter at the airline terminal. I would and will certainly recommend Iberia.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","B Dossin","France","2015-03-23","4 March 2015 Flight 6E178. 6 March 2015 Flight 6E665. I flew from Mumbai to Delhi back and forth and it was great. The seats were comfortable (I took the first row seat with more leg space) the crew were very pleasant and we arrived on time. On the way back I arrived 3 hours earlier in Delhi and they were kind enough to let me go on the next flight so I didn't have to wait at the airport. Overall my experience with Indigo was 5 stars!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Jazak Toni","Germany","2014-02-07","FI 521 FRA-KEF. Extreme crosswinds visual minimum's under 900ft and a very slippy runway (heavy snow) the captain did a great job of landing. During the flight everything was fine. Polite cabin crew good entertainment but I missed a meal on a 3.5hr flight up to Iceland. Please Icelandair change your business philosophy and invest in free meals just like other flagcarriers in Europe do.","","","Economy","","6.0","2.0","4.0","0.0","4.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","C Lanz","Switzerland","2014-04-28","SXB-MAD-MIA-MAD-SXB in C-class. All in all a very good experience. While the check-in and airport facilities in SXB provides no benefits (e.g. no lounge not even a voucher) for C-Class passengers MAD airport is clean easy to navigate and the IB-lounges (T4 and T4S) are very nice roomy with good food and drinks (wine). Connecting flights to MAD were operated by Air Nostrum in small Canadair jets. I liked the flights and even the catering was very good; even better than on the last leg with IB from MIA to MAD. FA on the Air Nostrum flights were very nice and service orientated. We were happy to have the new A330 on the MAD-MIA-MAD sectors and I have to say that the seat is one of the most comfortable I ever experienced in any C-class. IFE is good and has a large screen. FA's were nice and helpful on the MAD-MIA sector not so on MIA-MAD. Drinks are extensive with nice wines especially the red ones. Food was so-so. The only thing I would consider for IB is the long process before serving dinner on the late-night departure for the MIA-MAD leg. One wants to sleep as fast as possible on such legs eastbound but it took them over 2 hours to complete first service and switch off the lights. Furthermore breakfast was minimal (no choices). However I would not hesitate to use them again - good product!","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Jose Rincon","Venezuela","2014-04-28","MAD-CCS in the new business class 1-2-1. What an improvement. It is similar to the new Alitalia Business Class and even close in comfort to Cathay. Nice space great screen and IFE selection. Seats a little narrow but more than OK. Great private space specially if you are in the windows. Iberia was always famous for it rude FA's but I must say the last 3 times they have proved that theory wrong. Great service. Good food and plenty of bubbles.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Friedman","United States","2015-03-20","Chennai to Delhi in economy. Pretty short flight so it's hard to complain. Comfortable seats good service and we left and arrived right on time. We were 2kg over (in 2 bags) but staff let it pass. Would fly Indigo again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Mainhart","United States","2014-02-05","I fly Icelandair to Europe and back two or three times a year mainly because they are always less expensive and I can spend a night or two in Iceland to get rid of jet lag and enjoy Reykjavik. My most recent trip was in Dec. and Jan. DEN-KEF-LON and back. I was upgraded to Saga class. Boarding always seems fast and very efficient compared to other airlines. Food is very good with a selection of both meat and fresh fish. The entertainment is ok with old and new movies and a great selection of music but the touch screen doesn't always work this can be annoying on an 8 hour flight. Changing planes in Iceland can seem hectic as the airport is small and many planes arrive and depart close to the same time but all the gates are no more than 5 minutes from each other. My main complaint about Icelandair is information and upgrades given by central reservations in Iceland are often ignored or changed by ticket or gate agents in other countries.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G Mckinnon","Canada","2014-02-05","We traveled from SEA to KEF in economy Jan 24 returning Jan 27. Had a good experience on both flights. Seats were good for the 7 hr plus flight. Cabin staff were very nice out bound but a little stiff inbound. Would use them again and have recommended them to friends for their plans out of YVR this summer.","","","Economy","","8.0","4.0","4.0","0.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Ford","United States","2014-04-27","April 22 2014 IB 3950 MAD-SVQ return April 2014. Although the seating and pitch on the A320-200 was very very tight the flight attendants worked hard to assist everyone with their luggage. Water in a cup was the only thing you don't have to pay for. The flight attendants were professional helpful and friendly.","","","Economy","","10.0","2.0","5.0","1.0","1.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Manoj Chaumal","India","2015-02-24","Was travelling from Dubai to Mumbai. I was fond of Indigo before this trip. Check-in was smooth and my hand baggage was less than 7 kgs so there was no excess luggage charge. However got some shopping from the Duty free. As far as I know and being travelled on other airlines for international trip. Shopping at Duty free is not considered as Hand baggage weight. Wait this is Indigo. You would find some one waiting at the boarding counter with weight machine. And charged me for the extra weight just for the shopping at Duty free. What more the person carries only manual slip. No credit cards accepted not even USD or INR (Globally accepted currency / Home currency). Had to go back to the currency counter to exchange. This was horrible experience had to shell out additional 1500 bucks (40 AED / Kg). Plus went inside and saw some seats at emergency exit were empty. Asked the cabin crew if I can sit at emergency exit as have some extra leg space answer I got was that I would have to pay extra if I want to sit. They would rather keep the seat vacant then let some one sit. Very disappointed with the approach.","","","Economy","","2.0","3.0","1.0","3.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","N Barnsley","Spain","2014-04-23","MAD-LHR-MAD. Hassle free bag drop and security at both Barajas and Heathrow. Everything on time and rapid passport control and baggage reclaim on both sectors too. The leg room on the A321s was the most generous I've experienced in short haul economy class and the FAs were efficient - but certainly not as friendly as they perhaps could be. What does let Iberia down though is the buy on board catering which smacks of low cost - which it isn't - rather than national flag carrier.","","","Economy","","6.0","5.0","3.0","1.0","0.0","","","3.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Shyamala Seshan","India","2015-02-06","Jan 1-12 2015. Flight 6E 414 and 6E 461. BLR to Mumbai return. Being a senior citizen I had requested for travel assistance and was provided very promptly. The staff were very courteous and helpful. Here onwards I will prefer to fly Indigo Airlines and will recommend to others.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","H Kestler","United States","2014-01-30","We purchased Saga Business Class tickets (First Class) for one stop (Reykjavik Iceland KEF) with arrival at 12pm Munich time Dec 8 2013. However boarding of the flight in DC was delayed due to a ""problem with the lavatory"" although we were assured at the DC gate that we would make our Munich connection in KEF. This mechanical problem resulted in our plane arriving at KEF only a few minutes within our Munich flight departing KEF. As a result we were re-routed by Icelandair through Copenhagen which resulted in considerable inconvenience including an additional 4-5 hours of travel. My TV/Movie screen did not work on the return flight; the flight was in excess of six hours. We found the comfort and services offered by Icelandair to be quite adequate and would have flown Icelandair again pending satisfactory resolution of this outbound costly inconvenience. We will not fly this airline again.","","","Business Class","","3.0","4.0","5.0","3.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Isberg","Sweden","2014-04-22","We were a group of 5 guys going from Copenhagen to Madrid to watch football. We had paid a lot of many for direct flight and booked 3 months in advance. When we got on the plane they said that there were not enough seats. I told the staff that I had a seat number on my boarding ticket but they said that they didn't use the seating numbers and that 3 of us had to get off. We had to wait 17 hours to get the next flight. We got no help. The staff couldn't understand English at the service desk in Madrid Airport.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","P Ryan","Australia","2015-01-28","Mumbai - Thiruvananthapuram 25 Dec 2014 Flight SG215. A very good option for domestic flights in India. All flights we took were on-time. Efficient check-in at airports. Seats weren't that comfortable but for short haul flights you can't complain.","","","Economy","","9.0","3.0","5.0","1.0","1.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J MacPherson","Canada","2014-01-29","I have travelled from Halifax Canada to Manchester UK and back twice - the first time (2011) I changed planes (both ways) in Iceland with just a short stopover in the middle of the night. It was a bit chilly and we had to go out onto the tarmac to get to the plane which I was surprised about but everything before that had gone very smoothly. I ate at the airport so I didn't need food for the journey. It is a very nice airport but as others have said there are not many places to sit except at the gates but they have a nice area in the centre with restaurants and shops. The seats in the plane were quite comfortable with plenty of leg room which I needed as I had a knee replacement and my leg does not bend very much anymore. The entertainment worked well - I took my own earphones as you have to buy them (as on most airlines). My only complaint is that last year (2013) I had to either stay over in Iceland for the night or take the plane to Toronto then on to Halifax they had stopped the layover so I stayed in Reykjavik. I hope they go back to the layover again UK to Can but even if they don't I would fly with them again this time via Toronto.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Elósegui","Spain","2014-04-21","BCN-MAD-MOW. Great flight with pleasant crew and service. Most comfortable seats in any European airlines and always very professional. I always try to fly Iberia I have never had any complaints towards them.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","M Riccardo","Italy","2015-01-21","Delhi to Mumbai on Dec 31st. I had a good experience flying Indigo. We left on time plane was new and clean and service was good. Only comment is that FAs should smile a little more but besides that I was quite impressed by the service and would definitely use them again.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","W Brown","Switzerland","2014-01-15","Flew Denver to Zurich. Accepted two stops because the price was good for business class but the seating made it a very bad value for the money. Very little seat back reclining not much space to the seat in front really just about the same as an economy plus seat on United. Also no foot support. The food was great but I don't really care about that - I just want some sleep which was impossible in these seats. The first leg flight was also 3 hours late due to a broken part which necessitated rebooking the successive two flights. Their plane their fault no compensation other than an apology.","","","Business Class","","2.0","1.0","5.0","5.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","S Reznick","United States","2014-04-16","The worst trip and airline I have experienced. Ticket said Barcelona-JFK. Only tiny letters at the bottom said (change of equipment in Madrid). Our flight was delayed and Barcelona staff knew before we boarded that bad weather was canceling most flights out of Madrid but they would not share this info with passengers. En route I knew something was wrong promised that there would be help when we got off. There was no info about anything. No announcements whatever. One small kiosk with 4 people was all there was to serve hundreds of people and the line did not progress. Finally found someone who called US for me on their cell and I rebooked with my US travel agent! Then the chaos assigning hotels however it really didn't matter where I ended up at this point.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Sankar","United Kingdom","2015-01-14","MAA-BLR and BLR-BOM with a young family. Both flights were on time the aircraft were clean and the FAs very friendly and accommodating. Whilst we could not check in online with young children for some reason the check in staff ensured we were allotted the seats we requested. Staff were also flexible with us checking in most of our luggage (and exceeding the 15kg/person) instead of taking a carry on bag for each of the children making our lives easier. Bags were delivered even before we reached the belt in both cases. Streets ahead of Easyjet and Ryanair. The only domestic airline I ever book in India.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Murat Nal","United Kingdom","2014-01-14","IAD-LHR. SAGA class. Checked with Icelandair via e-mail if I could take 3x32 kg per person as other airlines flying this route allow. Got a reply saying I was correct and that I could take 3x32kg per person. I have just checked in with Icelandair at Dulles airport and told that unless I paid $262 for two bags they would not check us in. They insist that my allowance is only 2x32kg per person. I showed them my e-mail which clearly states that I was allowed 3 bags only to be told that the Icelandair representative had made a mistake. I am now in the Air France lounge shared with Icelandair. There is nowhere to sit with minimal refreshments. How they can call this a business lounge I don't know. The whole idea as others have said in flying Business Class. Is that it should be stress free. I wish that was the case. I am now dreading the flight itself.","","","Business Class","","","0.0","1.0","2.0","0.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Nicol","United Kingdom","2014-01-09","Terrible experience from start to finish. We were delayed travelling to Iceland from New York by weather which is perfectly fine and expected due to the awful conditions but the service at Reykjavik airport was nothing short of shambolic. We missed our connecting flight because of the delay again which is fine and were put on a later flight to London then onto our final destination of Glasgow. They couldn't give us our baggage number at the service desk and were told we'd get it at the gate by staff there. Eventually got to the gate later that day only to be treated with no care whatsoever. Staff were rude unwilling to give us the baggage number and told us 4 different thing when 'checking up' on our baggage. There was no misunderstanding and we were told complete lies just to get us on the plane. We get to London to find out our bags didn't come with us after being told they were which confirmed they lied. Arrive eventually at Glasgow and didn't receive our baggage until Tuesday.","","","Economy","","2.0","3.0","1.0","1.0","4.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Alan Jenkins","United Kingdom","2014-04-13","Our trip from Quito to Madrid on Iberia Flight 6464 was probably the most dreadful flight experience my wife and I have ever endured. The flight was made late because of the late arrival of flight crew. Food was absolutely disgusting. Service particularly from the female staff was extremely rude. Because of the flight being late we missed our connecting flight to London. In every single case we found Iberia staff completely uncaring unprofessional rude and obnoxious. I would never fly with Iberia again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Purna Ananth","India","2014-12-18","6E 294 and 552 between BOM and BBI - Clean aircraft with decent leg space comfortable crew friendly and helpful good choice of food items for purchase on board. On time into BBI slightly delayed on return to BOM. Only negative was some luggage appeared on the belt very late at BOM due to a mix-up apparently. Overall up to the standards expected from Indigo.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","W Nicholas","Norway","2014-01-07","Business class ARN-KEF-NYC-KEF (stopover) - ARN. Poor business class experience. Check in very smooth luggage drop good. Most annoying was the outdated seating felt like flying business class in 1988. Seat hardly reclining head rest too short the head side rest had no resistance whatsoever on either side so head was just rolling freely. No leg support. Worst about this was when flying at night the seats are about as comfortable as economy seats due to lack of flap reclination and no leg support. Also dirty table top. The food was ok and service adequate but nothing special. The entertainment unit was old fashioned and unresponsive so always jumping back and forth 2 pages instead of one. Another annoying experience is the lounge in Reykjavik for stop over flights. It is before passport control and US gates. In the lounge no one tells you when to leave or how much of a queue there is for passports so I went when boarding started but was far too early at the gate just standing around. The other time I went later but there was enormous queues for passport control so I had to run afterwards to the gate. The whole purpose of business class is comfort but the lounge placement just adds to stress level. If you stop over twice in Reykjavik Icelandair business might be good but for stop over only not worth it. Choose a proper transatlantic airline instead.","","","Business Class","","3.0","2.0","4.0","3.0","3.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","P J Trebuchet","United Arab Emirates","2014-04-10","BCN-NCE March 28th. Flight operated by grotty Vueling but ticket was purchased through Iberia. No assistance offered by Iberia not one of the One World alliance advantages I legitimately could pretend has been respected. No priority check-in no VIP lounge no priority boarding and no on-board catering. Flight was delayed no apologies no compensation no explanation. Iberia ground staff was made up of staff acting like spoiled children. On the other hand I have never seen such an unprofessional cabin crew. Everyone on board was feeling insecure and fed-up. Claims to Iberia and Vueling ignored. Iberia violates its One World alliance commitments and is proud of it.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Kumar Ganesh","India","2014-12-04","DEL-COK-DEL. Before time arrival on both the legs clean aircraft smiling hostess - what more can one ask for. By far India's best LCC.","","","Economy","","9.0","3.0","5.0","4.0","1.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","L Froholm","United States","2014-01-07","Flew Anchorage - Oslo via Reykjavik last August. Small plane but good price and direct flight from Anchorage made it well worth it. Hoped to repeat this trip this year but am surprised to find that the prices are higher but surprisingly - all return trips have 2 stops - have to go to Seattle to get back to Anchorage. That defeats the purpose of the direct flights. Would I recommend Icelandair - would have said yes but now with no direct return flights and higher prices would say no.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Patrick","Switzerland","2014-04-08","GVA-MAD-UIO in Economy. As usual as everyone of my Iberia trips I do twice a year from Europe to South America a simply horrific experience. Old planes no private inflight entertainment extremely unprofessional and not motivated cabin crew horrible food quality extremely low service (cabin crew disappear after take-off and reappear just before landing no drinks served during flight). The only reason why I choose Iberia again and again is because they often are the cheapest ones but every Iberia long haul flight is a real torture.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Haresh Advani","Thailand","2014-12-01","Flew from Poona to Calcutta and then a connection again IndiGo to Bangkok. Both flights virtually flawless. Have to always commend the cabin crew on their providing a comfortable flight. Noticed something new this time: on deplaning one of the cockpit staff emerges to join the cabin crew in bidding adieu. I do have a suggestion: the designers of the new Calcutta airport omitted to provide any kind of elevator/lift connection - to assist passengers with luggage - for those transferring from arrivals (ground floor) to departures (first floor). Maybe IndiGo can have a staff member on the ground floor to assist arriving IndiGo passengers transferring to departures and carrying heavy luggage?","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Sam Ruis","United States","2013-12-30","I was traveling alone with my Autistic toddler and they went above and beyond to help me. My daughter needs a 5 point seatbelt so I had to bring her car seat onboard they took it in and fitted it to her seat and boarded us first gate checked her stroller helped me with our hand luggage gave us extra blankets and checked on us throughout the flight. The entertainment was great the screens are interactive touch screens. The movie selection was really good a lot of new releases. The food was good my daughter had a kids meal included with her ticket and I ordered food from a menu. Luggage allowance is very generous even in economy we were allowed two 40lbs bags each and the website has very clear and concise information on what the dimensions and rules were so I wasn't stressed out about getting it wrong and having to pay for extra luggage or anything like that. My favorite part was that our return flights from Denver to London cost over $1.000 less than any of the other airlines! It's not glamorous and might not meet some peoples luxurious requirements but for people like me finding this airline was a godsend! Their ground staff and flight crew are all wonderful.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Wilking","Germany","2014-04-06","DUS-MAD in Economy and MAD-SCL in Business first leg without anything to call a service but for 2 hours and knowing it in advance. 2nd leg excellent crew very good food excellent beverages in the 46 pax cabin of the A340-600. I am 1.75 m and could lie completely flat over 1.80 it might be a little too short. All single seats so nobody to crawl over. With a night cap of excellent Spanish brandy and earplugs I managed to sleep. Good breakfast over Paraguay smooth landing.","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Camacho","Switzerland","2014-04-06","MIA-MAD-GVA. Good flight good service after long time avoiding Iberia I gave it a try to test the new A330 product. Must say I was impressed. I would fly them again in the future.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Adam Miller","Australia","2014-11-25","Delhi to Kochi last Friday. Check in was efficient by friendly smartly dressed staff. My check in bag was over the 15kg limit. When I mentioned that my hand luggage was much lighter it was suggested I transfer between bags thus saving a hefty fee. Good clean aircraft but the pre-ordered meal was a disappointment. A packed fast food instant rice or noodle concoction possibly the type served to astronauts in deep space.","","","Economy","","8.0","3.0","4.0","2.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Neil Finch","United Kingdom","2013-12-19","FI455 13/12 LHR-KEF. FI454 16/12 KEF-LHR. Brilliant airline smooth check in great flight efficient staff and on time . Could give BA a run for the money any day . We could not fault it. Well done Icelandair we will travel with you again. Stress free and pleasurable.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","T Powell","Spain","2014-03-30","MAD-GVA-MAD. A pre confirmed aisle seat which magically turned into a center seat during check in was a bad start. I am 5 feet 10 inches and the space between the bottom of my back and my knees is greater than the space between the rows of seats on the A320. That means sitting with both legs either pointing sideways or spread apart either way extremely uncomfortable. No food or beverage but items for sale but with the seating position there is no way I can get my wallet out of my trouser pocket to pay anyway. This is an exceptionally unpleasant experience but if you have short legs and no service needs Iberia might be the airline for you. They have taken to making lots of customer friendly announcements including the catch phrase 'The Joy of Flying' which I find exceptionally hypocritical.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Shivadasani","Thailand","2014-11-20","Flew IndiGo November 11 to Kolkota from Bangkok. A full flight. On time takeoff very friendly and accommodating staff seats are ok cabin and toilets clean. Been flying IndiGo on and off the past few years and this has been my usual experience. Never tried the food but the cabin staff at least on this flight constantly asked - even though I never ordered any food - if I needed water each time the food cart went past.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Murat Nal","United Kingdom","2013-12-16","Saga class LHR-KEF-IAD. 11 December arrived at Heathrow. Heavy fog lots of flights late or canceled. Our flight 5 hours late so we missed our connection to IAD. This is where flying with a decent airline comes into play. We had all the comforts of the star alliance lounge to pass the time. Nothing exceptional but food and drinks seats and Wifi. Although understandably crowded with all the other delays staff kept us informed. Apologies from Iceland staff for the inconvenience. They arranged overnight accommodation at their own hotel in Reykjavik. Arranged transport to from hotel and booked us on the next days flight. On board LHR-KE . Short flight B757 seats 2 by 2 very wide with reasonable 40"" space from the seats in front. Food good noise cancelling headsets offered. Entertainment system not very good. No controls on seats to headset so have to play with the screen on the passengers seat in front. As mentioned by earlier reviewer be careful when you connect the headset if the volume was set high by the previous user you could hurt your ear drums. Flight crew all nice. Next day KEF-IAD Saga lounge excellent - so much food and drink comfortable seats friendly staff and Internet. Lounge close to US departure gates. On board B757 6hr flight. Again on board service food excellent. Entertainment system is a let down. I wanted to see the ending of a film I watched on the London flight. To fast forward its not easy took nearly 10 minutes to forward an 80min film. No music available. Even with the old aircraft not so good entertainment system I still feel I made the right decision flying Iceland and would highly recommend them.","","","Business Class","","10.0","4.0","5.0","5.0","2.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Pablo Ortiz","Spain","2014-03-30","MAD-GUA in business class on March 14th in A340-600. Even though it has not refurbished yet your business class seat offers you such large space so that you do NOT need to jump your neighbour in case you need to reach the aisle. Seat is lie-flat and very comfortable. Cabin crew are very pleasant and wine selection is top notch. Food could be better but I cannot complain as wines and spirits outweighs the balance. Both AVOD and cabin cleanliness are things Iberia should improve. I would recommend it.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Arup Ghosh","India","2014-11-11","Delhi (DEL) - Kolkata (CCU) 6 Nov 14 6E219 - Was traveling with a small trolley bag (15"" diagonally) and a compact laptop bag (15"" diagonally). Total weight 11 kgs. Got the shock of my life when they said that they wouldn't allow more than 7 Kgs in cabin including laptop. Now I had a laptop and charger. Then I had a SLR Camera with lenses plus a change of clothes and some files. They asked me to pack all the fragile items into one bag and check-in the other. Imagine my situation. There was no way I could fit all the fragile items into one bag and weigh in at less than 7 kgs. I checked-in the bag and nothing was damaged. On to other aspects of the flight. The seats are cramped and the seat back is very thin. You feel the knees of the guy behind you! The food they sell is mediocre. If you want on time performance then probably this LCC is the best in India. But if you want customer friendly service comfortable seats good food or in-flight entertainment (none exists on Indigo aircraft's) or for that matter a reasonable cabin baggage policy then do look elsewhere.","","","Economy","","4.0","2.0","4.0","3.0","1.0","","","4.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Soleymani","Canada","2013-12-09","Travelled the route YYZ-KEF-ARN and back for a long weekend trip to Sweden in late November. I am very pleased with this route/airline because it provides the shortest/quickest way to get to Stockholm from Toronto and the transfers are easy. It spares you a great portion of the exhaustion experienced when flying through the major European hubs (because of longer flights and busier/larger airports). It took just below 5 hrs to fly from Toronto to Reykjavik short transfer of 45 mins at Keflavik airport another 2hr 45 min flight and we landed in Stockholm.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","I Sanchez","Spain","2014-03-26","MAD-ORY. I was offered an upgrade to business for 60 Euros one way doing my check-in. Nice touch! The computer system went down at Barajas thank goodness I had downloaded the boarding pass on my smartphone. Although the system was down both crew and passengers made the boarding easy. Food was good crew nice and plane arrived on time. Getting to Paris-Orly the have shuttles that get you to the hotel for 15 Euros each way on the way back I got the tube and it was 11.65 so definitely will get the shuttle again next time. Plus I could work with my computer all the trip.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Varun Ravichandran","India","2014-10-28","Chennai to Bangalore. The flight took off from Chennai on time with the captain warning us beforehand that there was very heavy weather over Bangalore that he would try to avoid. We eventually got to Bangalore airspace and ended up circling for 20 minutes or more until the captain announced that the thunderstorm had passed and we could land before our fuel situation worsened. Reasonably comfortable seat and friendly crew possibly the most efficient LCC in the Indian skies at the moment and wouldn't hesitate to fly them again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K Tyler","United States","2013-11-18","Not too thrilled with Icelandair. Was flying from Seattle to Amsterdam with a stopover in Reykjavik. The website gave me trouble - my first attempt at a webticket ended in an ""unknown error"" page on the payment step. Tried again with success but I was charged twice for one flight. I had to call the North American office several times with various opinions ranging from blasé ""it might be normal"" to ""I can't explain it"" but with each call ending with a promise to contact the Reykjavik office as soon as they opened and that somebody would get back to me. I spent nearly 2 hours over 2 weeks calling the North American office - there was never ever an apology or follow-up as promised. Flights were uncomfortable (and I'm not usually picky). On an 8 hour leg from Seattle to Reykjavik got the last row seat next to the rear lavatory -- these have been installed too close to the rear wall (such that they don't recline at all). Also the seat backs on two flights had a large ridge (~0.5"") behind the thin padding of the seat and I got a red sore on each of these flights. Beyond this the entertainment system uses the last used volume setting when you start a film. If the last customer set it to full volume you're in for a real shock! Also all food is for fee (and the food is expensive and low quantity) and complementary drinks (soft drinks and hot tea/coffee only) come sporadically. Ultimately I'd absolutely avoid this airline unless you have plans to stay in Iceland (they are at least flexible with stopovers).","","","Economy","","3.0","2.0","3.0","1.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Pepe Kinnear","Spain","2014-03-25","Madrid to Chicago O'Hare on an Airbus A330-300. IB 6275 MAD-ORD flight was during the day and lasted 10 hours. The new business class seat was very comfortable and spacious. The cabin crew were nice! They have improved their English a lot since the last time I flew with them in January 2013. The food was also very nice. IB 6274 ORD-MAD flight was during the night and lasted 8 hours more or less. The amenity kit included earplugs and many other things so I got asleep very quickly. The cabin crew was very nice food excellent specially breakfast. It seems that the new Iberia is much better than the old one. The Airbus A330-300 made no noise at all but the only thing I missed was the minibar that used to be in the other planes such as the A340 but in the end the flight was perfect and I hope to fly with them again!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Sriharsha Narasimhan","India","2014-10-12","Flight 6E 473 from Mumbai to Bangalore was delayed by 12 minutes at 22.02 HRS due to weather conditions en-route to Bangalore. However it took the airline 42 minutes to deliver baggage - first bag was delivered at 22.42 hrs! Bangalore Airport is very efficient and I have not experienced baggage delays in the past 3 years - both domestic and international flights. This delay was primarily due to inefficiency and bad co-ordination amongst the ground staff. Today IndiGo Airlines ground staff were pathetic and inactive - they repeated baggage will be on belt in 2 minutes while it actually took over 40 minutes. No supervisory staff were available to address the issue. Rain had stopped when this flight landed. Since this flight had no aerobridge facility we had to disembark from the flight - walk down an uncovered ramp into the bus. None of us were wet - but airline ground staff observed heavy rain to delay baggage delivery by 40 minute! Indigo Flight 6E 412 from Kochi to Bangalore landed at 22.06 hrs even this flight was late. But the last bag for this Indigo flight was on belt at 22.24 hrs. If the same airline can deliver bags for a flight that landed 4 minutes after the Mumbai-Bangalore flight how can they blame the weather system! I don't see any reason other than staff inefficiency and bad co-ordination for this delay.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Lord","United States","2013-11-06","My wife and I used Icelandair because of the cheap price I got for the Saga Class on a Trip from Seattle to Paris. On the first leg of the trip from Seattle to Reykjavik my entertainment console malfunctioned even after it was rebooted. A complete waste of time for me. My wife's worked fine. On the trip back it worked OK but the screen was smaller than flight from Paris to Reykjavik. Otherwise I liked the service on all flights.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Antonio","Spain","2014-03-24","Madrid - Guatemala (IB 6341) March 22th. Very bad service from beginning to end. Travelled in business class expecting plenty of room when really you have service that is worse than economy on many other airlines. Lazy and unfriendly staff. The quality of the food was poor and really limited. The airplane was old and needed an urgent refurbishment.","","","Business Class","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Singh Ashutosh","India","2014-09-14","Flew from Goa - Delhi on 11 Aug 2014 Flight on time. Nice and clean aircraft. Wide range of snacks available for purchase though rates were exorbitant. The only negative point would be air hostesses being less interactive and involved.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","O West","United Kingdom","2013-10-30","Last week I flew LHR-KEF and back after a 5-day stay in beautiful Iceland. Check-in and boarding at Heathrow was quick and the staff were lovely! The IFE in both flights were very good and showed a number of popular TV shows and movies as well as map views and information (speed height etc.) about the flight. In both flights we hit some turbulence in both which the crew did a fantastic job of persevering with. Flight attendants were delightful and happy to help. Both planes (757-200 and 757-300) were clean and modern. Seats were very comfy and the headrests even had amusing anecdotes and useful Icelandic phrases on them! Overall a very pleasant journey.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","S Milton","United Kingdom","2014-03-24","Madrid - Quito and Lima - Madrid - London. A truly miserable experience. Despite reserving a window seat five months before travelling I only got it on two of the flights and in both instances had to get my seat re- allocated and on an 11 hour flight got a window seat with no window. The food was best described as appalling and was not included on all of the flights. The passengers who had previously had my seats clearly thought the same as a lot of the food was still scattered around the general vicinity. The inflight entertainment was on central screens the earphone points didn't work properly and the choice of films was dire. In short never again.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","J Knibbe","South Korea","2014-09-01","Flew from Delhi to Coimbatore and then from Chennai to Kolkata. This is an outstanding low-cost airline. I couldn't really find any fault with them! All staff were very friendly professional and helpful the planes were modern and spotless the captain gave informative and friendly announcements before during and after the flight the food and drinks were good quality and reasonably priced; and the inflight magazine was well-produced. In Delhi we got stuck in a traffic jam caused by a sudden storm and so we only arrived at the aiport about 10 minutes before the flight. We assumed that we would miss the flight and have to make a plan B but the excellent and helpful staff quickly issued us boarding passes and rushed us to the plane so we still got away on time.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Raymond Awad","United States","2013-10-29","On August 17th my wife and I flew to Paris on Icelandair to spend one week celebrating our anniversary. Though the trip itself was wonderful our flight back turned out to be an awful experience due to terribly poor customer service. Our first flight was to Reykjavik from Paris a shorter flight departing at 8am. We arrived at the gate at 7.30 only a very short while after formal boarding had finished. The Icelandair gate agent was unwilling to discuss our boarding but instead referred us to another location giving the false impression that we would be better assisted there. Following direction we went to the main Icelandair kiosk to discuss our travel. While the gate attendant was short and non-amenable to our boarding the main attendant at the Icelandair kiosk was downright rude uncooperative and completely void of any empathy. The only choice we were given was to return our hotel and come back the next morning to purchase new tickets at full price. We ended up purchasing our tickets back from AA. Ultimately I have never experienced a more uncooperative airline. These days people shop not only for good prices but good service. I recommend that you don't waste your time or money with Icelandair.","","","Economy","","","2.0","1.0","2.0","2.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Alan Lyall","United Kingdom","2014-03-22","This was a long flight from Santiago de Chile to Madrid in Economy (over 12.5 hours). I paid GBP 25 in order to book an aisle seat - the thought of being stuck in a middle seat was just too much to bear. My prayer was that this A340-600 had the refurbished interiors and I would have my own IFE. Stepping on the plane I saw the seats were blue and my heart sank. Long flight and no screen. In fact the flight was good. I couldn't fault the crew and very attentive the captain was chatty and pointed out some of the sights and always at hand. The food was good too and the first film was good on the overheads the second so so and the 3rd rubbish. If I had had my own IFE the flight would have been excellent.","","","Economy","","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Narendra Gajala","India","2014-08-11","I quite often travel from Pune to Nagpur and I would always prefer Indigo over other budget airlines. The ground staff and flight crew is humble and helpful and they give you good attention when needed. Flight crew seems well trained and organized compared to crew of other airlines. In-flight food options are good and inexpensive. They serve coffee unlike GoAir. Ticket pricing is better than competition.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G DeBoer","United States","2013-10-25","I flew MSP-Paris-return in August 2013 and was very satisfied. We were late leaving Minneapolis due to a thunderstorm but were pleased to find out that when we landed in Reykjavik we had not missed our connecting flight to Paris because it was waiting for us. I don't know if that is standard policy for Icelandair but it was a relief to our group of about 16 people.","","","Premium Economy","","9.0","4.0","4.0","4.0","5.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Niklas Lagesson","Sweden","2014-03-21","Copenhagen to Madrid and Madrid to Santiago. In Copenhagen problems began. When we were about to depart there was something wrong with the plane so we had to return to gate and technicians were called. After a while we were about to depart but after pushing back the same problems occurred. After a while the captain decided we should leave the airplane and wait by the gate. After an hour we boarded again and made another attempt. The same thing repeated itself again 3 times. Back to gate get off the airplane wait for boarding try to depart. After 4-5 hours the flight was cancelled and we were transported to a hotel close by. Told to meet at 9am the next day for further information. The information we got was to wait until 1pm. At 1pm we were shipped to the airport and put on the corresponding flight. This is why I can not recommend anyone fly with Iberia their planes are just not reliable.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","K Field","United Kingdom","2014-03-21","We flew from San Jose Costa Rica to Madrid. The plane was delayed 4 hours because the flight crew did not show up on time. Staff around the service desk were no help and were exceptionally rude. We missed our connecting flight and lied to about our seats. My husband and I were going to sit together and they put us separately. Also only 3 screens for the whole airplane (13hr journey). The food was awful. Don't understand why BA has a partnership with them.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Tanmay Bhakta","Australia","2014-08-06","I flew with them from Bangalore to Pune recently. Ground staff at Bangalore airport were a bit disorganized but managed to get us on board fast. Seat was fairly ok but if you are a large person you will feel very uncomfortable as the armrests on this airline did not go up. After take off we were offered drinks despite Indigo being a budget airline. I felt a little hungry halfway through the flight and I manger to get a packet of chips for a cheap price. After which we landed in Pune fresh and nourished. Overall Indigo I feel has service that is better than any other budget airline that I knew.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Don Beddage","Canada","2013-10-20","My wife and I recently travelled on Iceland Air Business (Saga) Class from Toronto to Oslo via Reykjavik. Even though the seat had a limited recline which we were aware of prior to booking service on all four flights was excellent for the price paid. The flight time from Toronto to Reykjavik is just over five hours and the flight was arrived slightly ahead of schedule. All four flights were on time. A hot meal with a selection of beverages was offered. On the flights between Iceland and Norway a cold meal was offered which was quite good. Their lounges in both Iceland and Oslo are quite good and we did not find them to be over crowded.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","M Fewster","Australia","2014-07-22","Flew Chennai Jaipur and return. Efficient service good value and organization from a cut price carrier. New clean aircraft friendly staff. Only problem was that out first booking had not actually been confirmed despite us having a booking number. I received nothing from Indigo to tell me this and I missed the small print on my booking. With an 30 minutes to spare a very helpful groundstaff person went to a lot of trouble to get us new bookings and got us the last seats on our flight. Brickbats for not providing better info re the not confirmed booking (we still don't know why) but kudos to the staff member who helped us in Chennai airport.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Gunn","United States","2013-10-20","My family of 3 flew economy class SEA-KEF-AMS. Inflight entertainment was good for adults. It might be best for the longer flights to bring extra movies for children as there wasn't too much for them besides two movies and a bunch of episodes of Lazytown. Seating was a bit crammed but get what you pay for. The nicest part was the effort on the part of the airline to keep us all seated together without trying to gouge us or blow us off like other airlines. Customer service appears to still have a pulse with Icelandair. There was only a slight delay with one of the four flights but we still managed to leave on time. We read about the food for pay thing ahead of time and packed our own meals. Our child's airline provided meal was brought hot and early in the flight and she was happy with it. Overall though I am satisfied with this airline and would fly again.","","","Economy","","9.0","3.0","5.0","0.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Jean de Lassee","France","2014-03-13","I flew to Santiago de Chile from Madrid on 13rd Feb 2014 on flight IB6833. At first I discovered that my seat could not move and was jammed in a straight position (on a 13hours-flight and measuring more that 1.90m it was very uncomfortable). Secondly given that I could not lay down because of my seat I decided to watch one of the movies unfortunately the plug of the earphones were broken. Last but not least the person sitting behind me arrived in the plane already drunk and kept asking for drinks to the cabin crew who never refused to serve him. At no time did the cabin crew tried to stop him from drinking. For every one of these incidents I asked the cabin crew to give me another seat which was simply refused pretending that economy class was full.","","","Economy","","","1.0","1.0","2.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Patell Rishad","India","2014-05-03","Flew BOM to Goa return and BOM to Delhi. The Goa flights were rescheduled many times and we got constant updates by SMS many weeks in advance. Check in at Bombay was smooth with the web check in counter being empty. Flights on time and service was good.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Charles","Argentina","2014-03-06","BUE-MAD business class very good service and meals. Very attentive cabin crew only very dodgy IFE and poor selection of movies. Otherwise great flight. MAD-BUE in A340-500 with new configuration business cabin. Incredibly narrow flat seats not comfortable and very claustrophobic cabin. Excellent service great Spanish wines but same poor quality movies.","","","Business Class","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Prithvi Ramesh","India","2014-03-30","Flew MAA-AMD on Indigo 6e-237. Check in went smoothly the flight was on time it was clean and appeared new and had ample legroom. The food was delicious. The flight crew were quick and efficient. Overall good experience and no problems. Would fly Indigo again.","","","Economy","","10.0","4.0","4.0","5.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Gatecliffe","Australia","2013-10-06","Flew Helsinki-Keflavik 10th Sept returned 27th Sept in Saga Class. We flew from Melbourne Aus in one go via Helsinki. We were stuck in Helsinki airport for 9 hours in a lounge that was small and offered very little. Seeing the Iceland aircraft land and arrive on time in Helsinki was such a relief. We boarded on time. The seating was the old style business class seat but for a 4 hour flight we did not care too much. Comfort was acceptable. Food was ok and edible. The crew were very good. The entertainment system offerings were very dated and was the only let down of the flight. We landed in a storm. High winds and heavy rain. The pilots did a great job in landing the plane welcome to Iceland! The return trip was very good. Check-in was excellent. Business class lounge was excellent with good food and drink offerings. Same aircraft set up as our inward flight. Food on board was very good as were the staff. As mentioned the entertainment system was very ordinary. Overall a very good experience just let down by things that would not take too much to rectify.","","","Business Class","","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Ina Ballik","United Kingdom","2014-03-03","After 12 years of choosing not to fly Iberia I thought I'd give them another chance. I flew London - Madrid - Mexico City and had to starve on these flights. Overpriced sandwiches offered on the short haul so I skipped this option thinking I could grab a bite in the airport in Madrid but thanks to a delay in London I had to rush to the gate where passengers were already boarding. Then the big surprise that on a nearly 12 hrs flight to Mexico City they only offer one hot meal and then a ""snack"" before landing. This is ridiculous and the crew further contributed to make the flight as unpleasant as possible by being rude and not able to accommodate the smallest and simplest requests like filling up my water bottle. I dread my return flight to London already and will make sure to carry as much food in my hand luggage as possible. As for the in-flight entertainment - it was like travelling on 30 year old planes - lousy monitors in the middle row only to far away to see anything as people continuously paced through the aisles (probably in the search of food)!","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Rahul Kumar","India","2014-03-29","Flew Delhi-Chennai-Coimbatore in December with family. Check-in was swift and they even allowed little more luggage for our family. I had pre-booked meals and front seats. Non Veg food is served at room temperature which should be provided hot. Staff were friendly and flight was comfortable. I will definitely fly Indigo again.","","","Economy","","10.0","5.0","4.0","4.0","3.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Stebeleski","United Kingdom","2013-09-25","One way Toronto to Heathrow via Reykjavik excellent price 2 free bags checked 23kg allowance brilliant IFE fast friendly check in given emergency exit seats at no additional cost on time flights very friendly staff on all sectors. No food but well explained and I would rather have cheaper fare anyway. 9-hour stopover at the Blue Lagoon an excellent way to spend a layover. Streaks ahead of Air Canada in every aspect. Now just start flying to Winnipeg please!","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Fred Bullock","United Kingdom","2014-02-27","We flew Santiago Chile to Madrid then on to LHR all in Business Class on our way back from a cruise. We flew outbound to Buenos Aries on BA Club. We researched Iberia business class before we booked about 9 months ago and were not impressed. Then it became apparent our A340-600 flight would be the new business class offering (you can tell this on the seat map if it has EF seats showing). Then when we checked in it was back to the old business class - so our expectations were low but the resulting experience was excellent. The first thing you experience is a massive amount of open space between the seat rows which gives the entire cabin a feeling of space and comfort and airiness and a lack of crowding (unlike BA Club in every way). The technology is not very good but there were two movies in English that I watched plus I slept for almost 7 hours. The food was very good but the choice was limited the service was excellent (maybe BA staff should go there and learn) as was the wine (choice limited but quality excellent). The 13 hours passed by quickly and were finished with a very nice cooked breakfast. Altogether a very pleasant experience. Next time we go to south America we will have no qualms about using Iberia Business Class.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Devayani Hirani","United Kingdom","2014-03-13","Kept waiting for more then one hour in the plane to pick up some late comers. I am a frequent traveller from abroad and was on Goa - Ahmedabad flight on 27th February. It was 3.25pm but took off after 4.30. The onboard crew or flight deck crew were not bothered about other passengers. The passengers we waited for had booked 150 seats. I was sitting right in the front seat in row 1 so could hear what was said. There was no apology from the crew or cabin staff. When we landed at Ahmedabad airport we reported to the ground staff. We were asked to complain to the customer service knowing there will be no outcome. It was first time I had travelled Indigo who boast of their punctuality. Never again.","","","Economy","","","3.0","1.0","1.0","0.0","","","3.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Marek Wrobel","Poland","2014-03-05","Last week I flew from BOM to Goa and return. Both flights were slightly delayed (ca 15 mins) but the quality of the service has compensated for these minor delays. The planes are new offering ample legroom - on the flight back we were offered emergency exit seats with no extra fee- which was really nice of them. This flight is really short- ca 37 mins from take-off to touch-down so not much time to offer paid (or pre-paid) meals. In general comparing to European 'no frills' airlines IndiGo presents generally a better offering and service.","","","Economy","","8.0","5.0","5.0","0.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Richard Loveless","United Kingdom","2013-09-24","I flew return to Denver from Heathrow on Sep 8th. Paid a large amount for a meal on outbound flight was able to stock up with food for the return journey. The plane seats were comfortable enough sad to have to pay for ear phones though. My return journey was marred by an 0630 landing at KEF and finding that I could not transfer my 1610 flight to the 0740 flight without paying 1200 dollars. I sat in an empty airport for 10 hours. The onboard food menu is very poor and dull and does not justify the prices charged. The plane was clean and tidy.","","","Economy","","4.0","3.0","3.0","2.0","3.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Saville","Canada","2013-09-17","We chose bulkhead seats in Saga class not knowing there were no foot rests. Since I have serious leg problems I need to have my legs raised somewhat during most of the flight. There was nothing to put my feet on. The staff were excellent allowing me to use my carry on for support but this was not adequate. I had trouble walking the entire visit to the UK. I am dreading the flight home. We had to wait in Toronto and Iceland plane was late leaving no place to sit in Iceland airport so had to stand for 30 minutes. No boarding preference were discouraged from using the lounge because of distance to walk from gate. No indication on ticket or booking regarding dinner service. The only difference from economy was the wider seat. I will have to fly home but never again.","","","Business Class","","5.0","2.0","5.0","5.0","0.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Paul Clifford","United Kingdom","2014-02-24","Madrid to LHR. This flight did not begin well with very poor service at the gate in Barajas. It was completely disorganised and reminiscent of a low cost airline ""scrum"". This was possibly due to the fact that Iberia staff seemed more interested in checking the size of hand baggage rather than boarding passengers. Once onboard seats were uncomfortable food was over priced and cabin crew disinterested. I will go with BA next time.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","M Satish","India","2014-02-26","Chennai - Mumbai and back. On time departure clean aircraft efficient cabin crew and on-time arrival. No wonder that they are the most preferred airline for domestic travel within India.","","","Economy","","10.0","3.0","5.0","4.0","1.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Craig","Canada","2013-08-27","Travelled from Seattle to Stockholm and back via KEF. Planes are fine service is fine food and drink are exactly what you get these days on any airline. Entertainment system is better than most competitors. KEF is a small airport and they don't call out gate announcements so you need to pay attention. That isn't Icelandair's fault. I travel extensively and would use Icelandair again in a heartbeat. My only issue is that they cancelled their partner program with Alaska so I didn't get any points!","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","K Alon","Israel","2014-02-19","Business class from Tel Aviv to Chicago via Madrid. Overall the experience was very good. Comfortable seats friendly crew. Only thing is that the ticket that I bought on Iberia had too short of a connection and I missed my oneworld connection in Chicago. The A330 business class product is great. Very nice entertainment system comfortable seat and great overall experience. The A319 business club is a nice surprise due to the fact that all of the other European airlines flying out of Tel Aviv offer the ""euro style business class"" meaning they're just regular economy class seats. Only negative thing about the A319 is the entertainment system. They give you this little Sony PSP is really not easy to use and very tiny. Better off drinking and sleeping the flight away.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","P Kale","Singapore","2014-02-20","I recently travelled on an Indigo flight from Delhi to Mumbai. My printed ticket stated that I was allowed to carry one checked in bag of 15 Kgs one cabin bag of 7 Kgs and in addition a laptop bag. However during check in I was asked to weigh all three pieces (suitcase cabin bag and laptop) and was told that the cabin baggage allowance was only a total of 7 Kgs which includes laptop bag shopping bags and cabin bag. So please note that if you decide to travel with Indigo airlines you are only allowed one suitcase of 15Kgs and all your cabin bags (laptop shopping bags and cabin bag) should not exceed 7 Kgs. Moreover what is printed on the ticket makes no difference to them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Vasile Magdalena Mara","Canada","2013-08-26","I took Icelandair from Copehagen Denmark to Toronto Canada with a stop over in Reykjavik. I was very satisfied with the quality of the flight. If you look for safety control of the plane during turbulence communication pilot-passengers during important moments of the flight you make a good choice in Icelandair. If you rate the food quality the size of the seats and other superficial aspects on a flight you may not be happy but your opinion stays superficial. I flew on so many airlines that had good in-flight service but the pilots disappointed that now I can make a difference. On Iceland Air they sat me on the comfort class and felt I had a very good in- flight service as well as a very smooth flight.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Warden","United States","2013-08-26","MSP-KEF-CPH and back. Impressed with the space and legroom in Economy Class. We also liked the multiple entertainment options at each individual seat. The flight attendants were friendly and helpful and welcomed us with blankets and pillows as we boarded the plane. The only negative was the fact that we were served only drinks (no complementary food) but we were told this in advance so we prepared by bringing our own snacks. There was food for purchase and all items were reasonably priced and tasty. KEF is an easy airport to navigate and their passport control was quick and efficient to move us through processing during a short layover. We will definitely fly with Icelandair again and since they have recently opened some new gateways in the U.S. and Europe we will definitely be considering these options on our next international trip.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Russel C Jerrard","South Africa","2014-02-18","I returned from Jerez to Madrid in Spain with my Mother on Tuesday and I would like to thank the staff on board and the staff at the Airports in Jerez and in Madrid for the excellence of service that we received. My mother is in a wheelchair. All staff went out of their way to make her trip as comfortable as possible. I will definitely be flying with Iberia Airlines again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","R Manohar","India","2014-02-11","Flight 6E 284 from Chennai to Delhi on 6th Feb 2014. I took the morning flight at 8.20 am this meant that I did not have my breakfast before the flight. The flight duration to Delhi is 150 minutes. I wanted to have my breakfast on the flight I was waiting with my purse in my hand. The air hostesses were slow and inefficient to say the least. They just walked past me and did not ask if wanted anything. They simply pushed the trolley past and went and sat down. I gave up and sat extremely hungry and frustrated.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Sinko","Australia","2014-02-12","IB3926 Madrid to Gran Canaria / Las Palmas Business Class on 9 Feb 14 on an A320. It was actually an Iberia Express flight. Having just come off a BA flight to Madrid and experienced their Business Class I wasn't expecting much from Iberia Express and as a result I wasn't disappointed. What is it with airlines that give you a middle seat spare but otherwise everything else is economy. Seat pitch - about 30 inches at best no inflight entertainment some abysmal horrible tasting fish in an inedible orange sauce of some sort and the person in front reclining into your face. That's not Business Class. That's just economy with a ""luck of the draw"" spare seat next to you.","","","Business Class","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Chadha Jitender","India","2014-01-29","Flew Delhi-Chennai-Coimbatore in December with family. Check-in was swift and they even allowed little more luggage for our family. I had pre-booked meals and front seats. Non Veg food is served at room temperature which should be provided hot. Staff were friendly and flight was comfortable. I will definitely fly Indigo again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Chater","United Kingdom","2013-08-15","LHR-KEF-BOS return. Checked in online for all flights which worked well with the advance seat selection under the 'My Booking' page on the Icelandair website. Check-in queues were all very short and all flights departed on time. Inflight entertainment system is on par with other major airlines and certainly better than what many US airlines offer on similar flights. Food is buy on board but as we already knew this we made other arrangements. Connection in Iceland carried out with ease only criticism is that boarding in Keflavik is rather disorganised several flights leave at the same time from one corridor and announcements are not made for any of the flights making it difficult to identify which queue is for which gate/flight. That said I would definitely fly Icelandair again as these flights seem to break up what can be a long transatlantic journey.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","I Jones","Spain","2014-02-11","I travelled from BUE to BCN via MAD. In general the service was OK. Plane was new but entertainment is virtually non-existent - you may need binoculars to see in-flight movies as they are shown on just a few screens around the cabin. My main complaint is that I reserved a seat with extra space at the emergency exit. On boarding the plane I was told that the type of aircraft had changed and I no longer had the seat that I paid for. Iberia say that I was given a seat with ""similar characteristics"". Reserving a normal seat costs less.","","","Economy","","2.0","1.0","4.0","3.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Srinivasan","United States","2014-01-13","MAA-DEL. It's been a few years since I've flown Indigo but for the most part their standards remain very good - easy check-in procedures helpful service with a smile both on the ground and in the air generally on-time clean planes and all for a good price. I decided to try the ""Fast Forward"" service which provides priority check-in and priority baggage delivery for 200 rupees per person. While the services were delivered as promised I found this to be an unnecessary expense as the regular check-in line was very short and baggage delivery in DEL is fast even without the priority tags. The seats however are rather hard and uncomfortable especially if you are trying to sleep. I don't think I'd want to sit in these for more than a couple of hours so consider this if you are considering trying their new international routes. Also they appear to have recently dropped their domestic baggage allowance from 20kg to 15kg per passenger. Excess baggage fees are reasonable if prepaid online but be aware of this especially if you are connecting to an onward international flight.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Webster","United Kingdom","2013-08-12","Checked in online for both journeys and on both we had our seats moved without warning or advise. On the way out we were only notified at the gate and told it was our fault as we should have checked for any reseating and reprinted boarding cards. On return checked at information and advised moved again and sitting about 15 rows apart. It appears they under estimate Economy Plus and alter seating just before take off. Sensible thing would be to over estimate and release later.","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Feakes","Australia","2014-02-10","MAD - EZE on an A340-600 in economy flight through the night taking about 13 hours. This was the third consecutive flight for us having already flown from China to LHR and on to MAD and my Iberia first impressions weren't so great. Ideally we would have gone BA LHR-EZE but price was a factor and Iberia was the cheaper though still expensive option. Luckily I'd already been travelling for 15+ hours and had stayed awake the whole time as to try and get some sleep on this flight as there was no personal IFE and just some poor quality drop-down televisions around the cabin. I don't mind this so much on a cheap airline but on a flag carrier charging full price? Come on. The flight attendants seemed grumpy and never smiled and everything seemed like a chore (compared to the lovely BA ladies). But hey it was a smooth uneventful flight important for a person like me who has always struggled with sleeping on planes. Will be flying them back next month and hopefully they've refitted their long haul A340s by then with some IFE.","","","Economy","","5.0","2.0","1.0","3.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","R Garcia","Australia","2014-02-10","MAD-ORY. Quick check-in departed on time good service and food. The only issue no priority for baggage on arrival. Had access to business lounge which provided good facilities and refreshments.","","","Business Class","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Patel Beena","India","2014-01-02","I flew from Pune to Bangalore on 30th December 2013 on Flt 6E 407. I bought a chicken sandwich for my son and it was awful! I usually fly Indigo Airline because of it's assurance of timely arrivals and departures. I've never had a reason to complain until my last experience. The flight was delayed. But the worst part was that the on board staff was inattentive and didn't even attempt to sell any meals on board. They just served passengers who had pre-booked their meals. When I asked for the chicken sandwich the flight attendant stared at me like I'd asked her to bring me an elephant from the zoo. This is the first time I've been on the receiving end of aloof treatment from Indigo staff.","","","Economy","","3.0","4.0","1.0","1.0","0.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","I Gankin-Segal","United States","2013-08-06","I fly internationally about 4-6 times a year on various airlines and my recent Icelandair flights from Boston to Saint Petersburg was one of the best. The plane was new comfortable and very clean. The blankets they offered were plush and cozy. The airline doesn't offered free meals for economy class but the options offered for purchase are restaurant grade at a negligible cost (the most expensive dish was about 10 euros). I tried oatmeal salad and mini hamburgers all of which were delicious. All of these made the flight experience more pleasant than having free airline food like other airlines. I also appreciated the on time departures which insured that I did not worry about missing my tight connections. The staff was extremely friendly and gracious and even covered me with a blanket when I fell asleep on a flight from Saint Petersburg to Keflavik. I highly recommend using this wonderful airline where small details make a big difference.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2014-02-10","MAD-LHR-MAD check in fast on all sectors boarding on time by rows planes ok. No service on board only food for purchase. Nice FA on all sectors. Early arrival on both flights. Very good fare so good value for money. Bags on belt short after arrival.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Garcia","Australia","2014-02-10","Iberia Express PMI-MAD. Departed on time comfortable seats and reasonable service. Used the kiosk to check-in which was a bonus.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Purna Ananth","India","2013-12-29","6E 427 BOM-MAA and 6E 278 MAA-BOM. Airplanes were clean boarded on time arrived on time (may be even a shade early) crew were friendly and helpful. Food items requested were available and tasty. Only negative is that service on board was slow leaving no time for inflight sales.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","A Kashyap","India","2013-12-29","Nov 4 2013. Route: HYD-BLR. I have been a frequent flyer on Indigo over the years and the airline has never failed to deliver. As noted by others here spotless aircraft helpful crew members and on-time service are what set it apart. I recommend the airline to all my friends visiting India from abroad. I'm flying Indigo's international service for the first time next year and am looking forward to the same level of service.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","David Jones","Canada","2013-08-04","Economy Comfort YYZ-KEF-HEL. Very satisfied with Icelandair. Flight left Toronto slightly late due to passenger problems which made for a tight connection in KEF. You have to go through security and immigration in KEF so I only had a few minutes before boarding the onward flight to Helsinki. Both flights were clean comfortable and with great service from a professional and efficient crew. On arrival in Helsinki I discovered that my suitcase had not made the onward flight. A good test is how airlines perform when things go wrong and I was given an overnight kit at the airport kept up to date on the bag's progress which was delivered to my hotel the following day.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Scott Harris","United States","2013-07-28","For the second year in a row we flew Icelandair out of Boston. Last time our destination was Scandinavia. We decided to make Iceland this year's destination. We were again pleasantly surprised by the value provided. The cabin staff were very accommodating. Flight was on time. Our luggage was on the carousal almost simultaneously with our clearing customs. Reykjavik airport is clean organized and easy to manoeuvre in and out. Plenty of good food options at the airport.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","J Sastry","India","2013-12-12","Pune to Delhi. I had booked my meals under Corporate Plan. I was served food only 15 minutes before the flight was to Land i.e 1.5 hrs after the flight took off. The service started late and then the crew were serving/selling in each row going back to front rows serving water discussing menu options with those buying and chatting amongst themselves. On other airlines food is first served to those who pre-book. After selling to all they don't have many items left for serving. Suggest they keep the standard menu and serve pre booked passengers first.","","","Economy","","5.0","4.0","1.0","1.0","2.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Akram El Dimerdash","Egypt","2013-07-09","CDG-KEF KEF-IAD. CDG Icelandair check-in counters were a real mess hundreds of passengers queuing with only 3 incredibly slow agents. Luckily I was flying SAGA class and I stood for half an hour only. Business class Lounge at CDG 1 is worthless. Flight from CDG-KEF was good and comfortable the crew were friendly and hospitable. Food was very good entertainment excellent seats of old version but comfortable enough. KEF Airport arrival hall is a big mess with only 3 belts for almost 8 arrivals at the same time so you wait around 20 min. A huge supermarket is located in the Arrival area. KEF-IAD. Check in was fast and smooth with no problems SAGA class lounge was excellent food and drinks were both fine. Flight was comfortable and crew were nice. I enjoyed flying Icelandair and I will sure do that again in the near future.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","K Mathias","Denmark","2014-02-07","Yesterday I was flying Copenhagen-Madrid-A Coruna. First nothing is served on the plane not even a cup of coffee despite the flying time of 3.5 hours from CPH-Madrid. The planes are old-fashioned poor leg space no service. Upon arrival in Madrid Spanish officials were screaming in Spanish unable to speak English. From a kind fellow passenger I could understand that the flight to A Coruna was cancelled. We were given the options to get on a bus (approx 7 hours - from 9pm) or get a flight the next day (without hotel option). Most of us went for the bus option and picked up our luggage where after we waited for further instructions. By a total coincidence I talked to another Iberia official who seemed surprised the flight was not cancelled but I had to hurry extremely much to catch it now! In A Coruna they had lost my suitcase.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","I Lancaster","United Kingdom","2013-11-15","DEL-TRV Nov 11. My first Indigo flight. As budget airlines go excellent! Actually strike ""budget""! You get what you pay for and you know what you're paying for and Indigo delivered to a T and with aplomb. New clean airy decor aircraft lovely FAs. And a lovely touch that others could copy: no jetway but instead of steps up they have a ramp so it's easy to get rollers up to the plane. Spent half an hour on the ground at Cochi during which the cabin was well-cleaned (lavatories included) and properly vacuumed. Compare that to Ryanair!","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Lynch","United States","2013-06-23","Denver to Stockholm via Reykjavik and Paris-Reykjavik-Denver on return. Be wary about the 1 hour layovers that are offered on many of the flights between the US and Europe. On our return trip the first leg from Paris to Reykjavik was delayed an hour. Given that we only had a one hour layover in Reykjavik any delay was worrisome at CDG airport we were given very little information. Turns out they held the planes in Reykjavik for us. From what I could see this was not an isolated incident. ""Economy Comfort"" class is a strange limbo in between their economy seating and the highest end Saga Class. We flew Saga on the way and Economy Comfort on the way back so experienced both. Saga was fairly nice with only 5 rows of large 2 abreast seats. More like a business class than a normal first class the seats don't recline all the way and have seen better days. But it was comfortable and the service excellent (although food was mediocre). Economy Comfort is just a few rows directly behind Saga Class meaning that there's not a single seat in this section that isn't exposed to the front of the plane lavatory that serves the economy class. I was in row 6 with exactly the same seats as the Saga Class and with no separation between the rows but with a curtain over the tops of the seats in front of me. The lavatory is right on the middle of all of these seats and it's where people loiter about waiting for their turn the slam of the door was consistent. So you get either a bigger seat in one of the rows or no middle passenger in the others and free drinks and the same food they serve in economy but you don't have to pay for it. I wouldn't pay extra for economy comfort unless you're willing to pay a lot more to sit near the front near the bathroom. Unless I was flying either regular economy or Saga Class at a really great price and most importantly with a reasonable layover time in Reykjavik I don't think I would fly Icelandair again.","","","Business Class","","5.0","2.0","4.0","1.0","4.0","","","3.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Philippus","United States","2013-06-19","Just returned from a trip to Amsterdam via Iceland. No complaints about the on-board service. Pillows and blankets waiting on every seat on the long leg (from Denver to Iceland). Bottled water to pick up on entry into plane and usual drinks served during flight. Luckily I read a review that mentioned you have to purchase food in economy seating so I brought my own. They should mention that more prominently when you book your flight. Also did not know about option to stay over in Iceland for a few days supposedly at no extra ticket cost but I didn't see this offer when I was booking. My only complaint was how little leg room there is on the Boeing 757-200 which is the long leg of the flight. The shorter leg (Iceland to Amsterdam) had the normal amount of leg room; it was a Boeing 757-300. You could always ask for more beverages as much as you like. It is easier to get their attention if you go to the pantry as they are not always walking up and down the aisles.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","P Ashley","United Kingdom","2014-02-03","Flew MAD-UIO (Quito) - Reserved Exit Seats at extra cost thank goodness we did this as the plane's seat pitch was appalling Airbus 340-600 disgusting uncomfortable seats filthy interior meal tray was caked in left over food underneath. The plane's interior reminded me of what the Charter flights of the 70's used to look like entertainment forget it still stuck in the 70's one screen in the middle no choice of individual entertainment thank goodness for films on my i-Pad. Worst thing? the staff miserable as sin worst than this? the food indescribable eat before you get on. Took the return flight from LIM-MAD same experience.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A Carballude","United States","2014-01-25","JFK-MAD-SCQ. I normally fly every summer to Spain with Iberia. Normally my experience is awful but last summer it was excellent. Unlike Iberia's Airbus A340-300/600 there were TVs at every seat. We had a choice of movies and TV shows. At check-in I was offered an upgrade to fly Business Class for 70 US dollars (great deal) I refused because I thought it wasn't going to be anything special. The first thing I'm going to suggest to everybody If you're taller than 6'1"" I would recommend you pay 70 dollars for the upgrade. I'm 6'3"" and there wasn't much leg room for me especially when the person in front of me puts their seat in a reclining position. The flight attendants were much nicer and show that they care unlike my previous experiences. Now I completely recommend Iberia they have improved a lot.","","","Economy","","10.0","3.0","4.0","5.0","5.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Debaditya Haldar","India","2013-11-10","I booked my tickets through Indigo to travel to my hometown in Kolkata during Diwali. I am impressed with the services provided by Indigo. A320's were clean and spotless with great sitting arrangements and ample leg space.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","M Jasuja","Germany","2013-10-15","Delhi-Bangkok-Delhi. New A320 aircraft's were clean. Since it is a budget airline they are very particular about checked in baggage and charge for every extra kilo. Even some passengers were nasty the flight attendants were friendly. I took my meal from airport so it was better and cheaper than on board. The flights were on time. I would fly IndiGo again!","","","Economy","","10.0","3.0","4.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Tydeman","United Kingdom","2013-06-03","Flew from Heathrow to Reykjavik and back. A bit disappointed. Had to check in each of us online separately as the system would not do it together even though we had one booking reference. On board bad legroom and food had to be paid for (like a low cost carrier). No tea available and only one glass of water. They were more concerned with trying to flog duty free than bringing more water round. The parched passenger next to me and I had to specially request one more glass. Crew polite but not friendly on way out but a bit friendlier on the way back. Would recommend but only as better than low cost airlines (just) which also ply this route.","","","Economy","","5.0","2.0","3.0","1.0","4.0","","","3.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Ilka Marsh","United States","2013-06-03","Returned from our flight to Berlin Germany and back. 2 stopovers each way - in Iceland and in Copenhagen. We paid for Saga class but it really doesn't compare to other airlines' business class. Did not find the seats particularly comfortable for trying to sleep the movies were a bit dated and most of the cabin staff were okay but not particularly helpful. On the long flight out of Denver both my husband's and my entertainment centres did not work properly nor did the outlet for plugging in the computer. No attempts were made to rectify that situation. Boarding was fairly haphazard with no preferred boarding for business class passengers on 5 of our 6 flights. On our return flight we could not even access seating area outside of the gate until an attendant showed up to check passports and board passes everybody stood around in the hallway. Again no preferred line for business class. Several times we had to get on or off the plane on the tarmac and either walked to the terminal or were bussed. It was pretty cold rainy and windy so that was quite miserable. Lounges were decent - SAS in Copenhagen and Icelandair in Reykjavik. No lounge in Berlin. Food on the flight was good excellent food at the Icelandair lounge. On our outbound trip there was a significant delay in leaving Denver due to a thunderstorm. They held the connecting plane in Iceland so were able to make our connection. Our luggage made it fine. Unfortunately on the return trip which had no delays 2 pieces of our luggage did not leave Iceland with us. So much for having the business class luggage labelled ""priority"".","","","Business Class","","5.0","2.0","3.0","4.0","2.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Hans Roloff","Germany","2014-01-25","LIS-MAD-DUS in Economy both on Airbus A320. The Madrid-Dusseldorf leg was performed by Iberia Express. I got roughly what I paid for: check-in perfect suitcase priority checked (and it arrived well and early on the belt in DUS). Lisbon-Madrid leg on time one hour flight with ""service for money"" which I did not use. No newspapers or entertainment at all seat pitch unbelievably tight (I am 183cms/6ft1') but for an hour I survived. Second leg to DUS on Friday evening - full ""weekend load"" same seating problems. For a flight of 2.5 hours it is claustrophobic particularly when a passenger in the seat in front believes she is entitled to recline her seat then you are just like a sardine in the box. Departure was 20 minutes late we carried this delay into DUS. Baggage delivery was swift far better than usual. No newspapers no entertainment (seems that the respective equipment is inactivated - I had ""appreciated"" it many times before on Iberia even without headphones). Seems Iberia did install further rows after changing to the new slim Recaro seats that are also in use at e.g. Lufthansa. The overhead reading lights are still in the old intervals and sometimes do not light the passengers reading material anymore but his/her neck or just the back of the seat. Service is just the one of a low cost airline. I travelled on Oneworld points thus I paid ""only fees and taxes"" but that was already too much. Next time it will be Swiss or Lufthansa (the original not Germanwings) again. The investment of additional points or money to upgrade into Iberia business class does not make sense because the seat pitch and the lack of newspapers are the very same.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","A Swamy","India","2013-10-13","BLR-BOM return. On time departure arrival before scheduled time for both flights. Smooth check-in process and assignment of seats. Clean and spotless aircraft's legroom a bit limited though. Cabin crew very efficient and lot of smiles. Masala tea bought on board was tasty. Bus rides between gates and aircraft. On return leg we were transiting from SIN (different airline) and had excess baggage. They just checked the boarding passes for the international leg and did not charge anything extra as baggage fees!","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Dye","United Kingdom","2014-01-20","LHR-MAD-EZE January 2014. I'd read a few reviews of Iberia before travelling with them a few weeks ago and I'd also spoken to a number of friends who'd taken a long haul flight with them to South America. I wasn't expecting much based on these reviews and conversations however I'm happy to say I was very pleasantly surprised. The short hop down to Madrid was fine. You don't get complimentary drinks and food like you do on British Airways and some other full-fare European carriers but that's fine really as its not a long flight. The flight from Madrid to Buenos Aires was on a newly refurbished A340-600 which meant it came with a personal entertainment system at each seat in economy which is exactly what you need for a 12hr flight! It wasn't a bad system either with a modern touch screen. It could have done with a few more films compared to other systems such as Cathay Pacific of LAN it didn't have the widest choice but it was fine for me as this was an overnight that left at 00.30. The system was a bit glitchy to begin with and only started to properly work about 90mins into the flight. Other aspects of the flight were ok the food was pretty basic and what you might call stereotypical airline food. The staff were fine and did a good job. Would I fly with Iberia again? If I was going to Latin America and the price was right i'd consider them yes. I think this is the start of a long overdue refurb for the Spanish national carrier and I think they will only get better from here on in.","","","Economy","","7.0","3.0","3.0","2.0","4.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Prithvi Ramesh","India","2013-10-09","Flew from MAA to PNQ on 4th October. Check went on smooth. The flight was on time. The sandwich served onboard was excellent. Very clean and new aircraft. The flight arrived ahead of scheduled time. Overall wonderful experience. I would definitely fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Tom Holt","United Kingdom","2013-06-02","Round trip LHR-KEF October 23rd and October 27th 2012. Economy. Never flown Icelandair before this flight and my first impressions were mixed. Flight was on time and the aircraft was smart quiet comfortable and clean. However the cabin crew going weren't exactly friendly they were polite but didn't bother to smile. Return trip was similar flight was on time and the aircraft (757-300) was very smart and comfortable. However the cabin crew were worse than the outbound trip they were inefficient and quite rude at times and missed my row completely when they were doing the drinks service. The Captain coming back was excellent very detailed route details and sounded reassuring. The in flight entertainment was excellent turned on before take off even although the system was slow at times. Overall Icelandair are very good in terms of punctuality flight crew and comfort however the cabin crew let down Icelandair here.","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","C Littlejohn","United Kingdom","2014-01-16","Flew Gran Canaria - Madrid Iberia Express business class. Was not expecting too much with their express offering but pleasantly surprised. Quick check in and security on time departure of this full flight on a new and clean A320. Business configured 2X2 with middle seat blocked. Pillows and blankets available. Service was delivered by hand with nice touches like post take off Cava and a tablecloth. Hot meal served by smart and competent crew (however meal tray is very like an economy meal with a foil container and no choice.) Chocolates offered before landing. Drinks were served in real glass however I believe they do not carry spirits only beer and wine. Priority tagged bag first off.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Naida","India","2013-10-07","If you are looking to enjoy a comfortable flight then look no further than Indigo. I am quite fussy about my travelling because of which I have completely put my faith in Indigo Airlines. I love the fact that the flights are punctual and the passengers are not made to wait. The flight attendants welcome you with a warm smile and make you feel comfortable. The flights are well maintained and the washrooms are also hygienic. The crew and the management have certainly done a wonderful job in keeping their patrons happy and satisfied. There was plenty of legroom available on-board even though my flight was full. If you are planning to travel with elderly people then do not worry. The staff are extremely friendly. This airline has always been my preference over others. I will strongly recommend their services.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Fe Herras","Canada","2013-05-31","May 22 2013. Flight 630 Iceland to Toronto. Very hungry because food was for sale only drinks to satisfy the customer. The passenger seated behind me was a mother with a child who cried the entire trip. Said passenger tried to stop her daughter from crying by playing with her legs tapping them on the back of my seat. Passengers squashed in on very few seats. All in all I'm very dissatisfied with Icelandair.","","","Economy","","1.0","1.0","3.0","0.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","K Adu-Gyamfi","United Kingdom","2014-01-14","Bought return ticket from BA from London Heathrow to Accra. Flew out on BA and enjoyed normal good service. Return leg from Accra to London was on Iberia with transit via Madrid BA's OneWorld partners. I was initially happy to use Iberia - I relished the chance to pass through Madrid i.e. to sample new language culture etc. Big mistake. There was no inflight entertainment on the over 5-hour flight to Madrid (ditto on the 2-hour Madrid to London leg). Only breakfast was served for the entire duration. Leg room was very poor. On the Madrid-London flight you could only get food if you purchased it. Felt especially for mothers with young children. Would have been thoughtful if Iberia advised passengers to bring their own entertainment and food/drink on board. On the plus side really enjoyed my interactions with Spanish airport workers and co-passengers who were friendly and helpful. The return journey had all the hallmarks of a ""no frills"" budget airline. However the ticket was purchased at a premium (almost £1200 for the return journey in Economy class). Unless things change with Iberia they would dilute the BA brand and it is only a matter of time before customers go elsewhere. I certainly wont be flying on Iberia in the near future!","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Ranjeet Bhardwaj","India","2013-09-19","My job requires plenty of flying and I am a frequent user of Indigo. Everything is up to the mark the only thing that bothers me is the legroom I will say that it is really not comfortable. Flying again in November with Indigo.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Caleb Langford","United States","2013-05-29","SEA-AMS on DE via FRA. Uncertain of exactly how long my business trip would take I booked one way segments. Overall I would give the experience 3.5 out of 5 stars mostly because of the fact the airline uses Boeing 757/200 and 300 series aircraft while I prefer the more spacious less confining comfort of twin aisle or wide body jets. Service wise Saga class is worth the upgrade if for nothing more than the extra legroom. The seats are old generation recliner seats like those found on US domestic first class years ago. They are fine for day flights but I wouldn't want to attempt a comfortable nights rest in one. Meal service on board is limited to 2 choices of entrees and the flight attendant told me one of them is usually a fish dish of some kind. I only had just short of an hour for my connecting flight from KEF to SEA so I didn't have time to stop off in the lounge. It's interesting to note that all of Icelandair's flights arrive and depart KEF around the same time so it can get very busy at the customer service counters. It wasn't a bad experience overall but this wouldn't be my first choice for transpacific flights. In fact the price was the most appealing factor in choosing to use Icelandair.","","","Business Class","","5.0","3.0","4.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Franklin","United Kingdom","2014-01-10","Buenos Aires-London via Madrid. Have flown this route regularly over the years with Iberia and other airlines. This flight was a massive improvement on Iberia's previous standards. Food was tasty cabin crew friendly and helpful plane clean and had obviously been refitted with new seats and entertainment system. The latter was amazing not only compared to Iberia's previously non-existent IFE but is well up there with best in the industry (ie Emirates). Lots of choice great touch screen and sound quality. Don't know if this is the result of the BA merger but its a big improvement. Keep it up Iberia and people might even start choosing you when you're not the cheapest!","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","D Gujrathi","India","2013-09-10","I flew from Pune to Chennai economy class 12.00 noon flight. Friendly staff but bad food and very poor leg space compared to other airlines. Clean toilets staff are helpful and friendly. Will definitely fly with Indigo again.","","","Economy","","7.0","2.0","4.0","3.0","1.0","","","3.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","David Stevens","United States","2013-05-26","Round trip Denver/Reykjavik in June 2012 in economy coach. All was fine. Price was excellent. We understood that Icelandair is an economy-priced airline and we were pleased. We are trying Icelandair again at the end of August 2013 doing Denver/Paris round-trip in Economy Comfort. We are doing this solely to have a little extra room and no one sitting with us in our aisle. For the price we think it will be fine. Friends we traveled with to Reykjavik last year are using Icelandair again for a Denver/Glasgow round trip. They said they were pleased last year so are using the airline again.","","","Economy","","10.0","3.0","4.0","4.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Ng Peter Paul","United States","2014-01-07","JFK-MAD return Nov 2013. IB now charges $40 to select seats which I did not. Seats assigned at airport. Allowed check in online from New York but not from Madrid. Outbound A340 window seat foot space limited by equipment but good 32"" pitch no IFE. Inbound new A330 tighter seats so they compensate with good PTV. I flew IB two years before and A340 aircraft was falling apart doors and seat trays held together by duct tape. Edible food and complimentary wine. Inbound boarding at MAD gate agent asked to check my carry on due to full plane. My small bag was among first out the carousel at JFK.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Giridhar Penumarti","United Arab Emirates","2013-08-26","DXB-DEL-DXB and was returning with my grandmother who was a wheelchair passenger. DXB-DEL the flight was half full and that allowed a lot of space to stretch out and sleep in comfort and while the outgoing service was excellent the return journey was par excellence. From the moment we arrived at T3 Delhi IGI our every need was met and every question answered with professionalism and friendliness. The ground handling staff member was very friendly and knowledgeable the check in staff at Delhi were very friendly and helpful and the crew of 6E21 provided service that cannot be faulted. I would have no hesitation in travelling with Indigo Airlines again.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Walia","United States","2013-05-12","Bought a Saga class (their business class ticket) from LAX to FRA. First leg turned out to be economy on Frontier which was not clear to Denver. Flight in Denver to Reykjavik was delayed. No one at airport to talk to since Lufthansa does the ground service. No body available on the phone since their customer service does not operate on Sunday! Missing my connection means I miss all my business meetings and I'm in Frankfurt for just a day. They don't even have a lounge in Denver. No food served from LAX to Denver. Amazingly bad for business class. This airline does not care.","","","Business Class","","","2.0","1.0","1.0","2.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Houle","United States","2013-05-06","BOS-KEF-GLA and return. Saga Class. Everything was okay in Boston but when we reached the airport in Iceland the only way to board the connecting plane to Glasgow was to climb up steps to the aircraft. As a senior with disabilities this was no mean feat. No assistance was offered either. It was apparent that the airline people do not care for any passengers other than the Icelandic people. After paying extra for Saga class I was disappointed in the service. I don't appreciate the rudeness of the Icelandic people. I have flown all over the world and this airline it by far one of the worst. The boarding area for international flights is total chaos. There is no organization at all. Saga Class and Economy Comfort are supposed to board first. This did not happen. I would not recommend this airline to anyone.","","","Business Class","","","4.0","1.0","3.0","3.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Daniel Seidenman","Israel","2014-01-07","Flew from TLV via MAD to LIM. TLV-MAD was an extremely old plane. No entertainment at all for 5 hours. No leg room at all. I am only 176 cm and could not sit comfortably. Luckily no one was next to me so had a seat empty. MAD-LIM-MAD. 2 different aircraft's. These are 11-12 hour flights. No personal TV (the LIM-MAD was a new plane and no personal screen). Tried to check in online. I could have purchased the tickets on a code share with LAN and paid a bit more and would have been much happier.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Karl Moosbrugger","Austria","2014-01-07","FRA-MAD-FRA in Economy operated by Iberia Express. Plane was new and modern crew friendly (though zero service unless you pay for a glass of tea) but legroom was terrible. Perhaps with the exception of a certain low budget airline I haven't been on a plane where I (1.92m) was unable to sit just because I could not squeeze my legs in. Fortunately the first flight was half empty and on return I chose an aisle seat. For the legroom issue I will not fly them again.","","","Economy","","1.0","1.0","3.0","0.0","0.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Menon","India","2013-07-31","Afternoon departure from Chennai to Mumbai. Flight delayed but informed well in advance. Easy Check in. The aircraft was spotlessly clean. They managed to turnaround the aircraft in 20 minutes. Saw passengers disembarking from the previous flight at the same time when we were bussed to the aircraft which I thought was quite amazing. The cabin crew were very professional and took time to individually ask passengers on the feedback about the flight and quality of service. Will fly them again.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Campbell","United States","2013-05-05","My new husband and I decided to take the 5hr flight to Scotland (Honeymoon vacation) because it was the cheapest by far. We had done several 5hr flights before and thought we would be fine. I have never seen a people that so openly made it apparent they hate Americans. It started after the flight took off and I asked the attendant for a drink of water. She sneered at me nodded and I never got the drink. When the food car came by she went past us. At first I thought it was just us but then I noticed they ignored three other American couples. Halfway through the flight two small children started playing in the isle. I thought they would stop it but no. And when i asked them to make it stop because the children were kicking peoples seats the attendant just gave me this bored look and said something to the children in Icelandic. Sure the seats were really small and cramped and the food and entertainment were ok but that is to be expected.","","","Economy","","","1.0","1.0","5.0","3.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Daniel Johnson","United States","2013-06-23","Flew Indigo from Delhi to Bangalore and return. I have used Indigo several times over the years and the years and they have yet to disappoint me. I was particularly amazed at the great customer service and the cabin crew's happy attitude towards the customers. On-ground check in was fast and easy. Transfer from T3 (international terminal) at Delhi to the domestic terminal was a breeze this time around. Super clean planes. Will strongly recommend for travel for domestic flying in India.","","","Economy","","10.0","5.0","5.0","0.0","3.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Heather","United Kingdom","2013-05-05","LHR-KEF-BOS JFK-KEF-LHR Saga Class. Punctual flights with older aircraft (Boeing 757) but well maintained inside. On demand IFE with a wide choice of entertainment. Polite and willing flight attendants. And plenty of good food and drink. The dinner back from JFK (Icelandic lamb) was one of the better in flight meals I've had and the rest were more than passable. Saga Class is an 'old fashioned' business class. There's no flat bed but a nice wide leather seat. I chose Icelandair as our work travel budget is currently constrained and a fully changeable and refundable ticket was two thirds the price of a non changeable business class ticket on other carriers. My only niggle and it's small but ought to be addressed is that some of the overhead bins in Saga Class were used for storage of blankets and crew bags. Premium passengers should not be fighting for room in the overheads bins. But overall I'm well satisfied and will use again.","","","Business Class","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Reneau Randy","United States","2014-01-06","IB 6274 25 Dec Chicago to Madrid. I found everything much better than many reviews claimed. I was expecting everything to be bad but was pleasantly surprised. It was a newer Airbus and I found the leg room good since I'm 6ft and was worried. Now I must say the leg room in the cheap seats going to Spain from Chicago was less than the trip back. Plane was clean and smelled nice. I fly American frequently and would trade Iberia for American any day.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Lorenzo Dottorini","Italy","2014-01-06","Mexico to Madrid 12 hours of unacceptable service seats uncomfortable no monitor on the seats - 12 hours without watching a movie we could do nothing! Staff were impolite my wife is vegetarian and we asked for something else to eat and the answer was ""You had to order it 24 hours before the flight"" unbelievable!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Karthekeyaan","India","2013-06-21","I flew from Delhi to Chennai. Good legroom space and good service by the cabin crew. The flight arrived early.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K Soosaar","Canada","2013-05-01","I have flown Icelandair on many occasions. In the 60s to Luxemburg when it was the best and cheapest way to Europe from North America. Later to Scandinavia at which point I could afford the Business Class. Occasionally in Coach when the other grades were full but I needed to get there better than SAS could provide. My last flight to Reikjavik from Toronto was hell. Only economy was available when we booked in January although our preference was for the better seats or business class. When we found our seats they were the non-reclining row ahead of the wing door and as a very tall person this was not a good sign. After about an hour into the flight the agony in my legs began. My estimate is that this particular row had a seat pitch of 29 inches as opposed to the claimed 32 which would have been ok. Having an aisle seat I stretched out but was sternly forbidden by officious attendants. I apologized for being in their way and asked about some relief from the 29 inches which was not available since the plane appeared to be sold out. What concerned me  beyond the obvious personal discomforts was the continuing attitude of the flight attendants. We are returning on our flight back tomorrow. One of our party experienced a slight injury to an ankle in Iceland and we have requested wheelchair assistance within the airport in Stockholm and Reikjavik. I assume all will be done properly or I will trouble you again with my addendum to this critique. Please believe that I have not written these critiques very often at all but I like Iceland and Icelandair and would like them to do well.","","","Economy","","3.0","1.0","1.0","0.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A Yunis","Spain","2014-01-03","Very bad experience on flight IB6844 Buenos Aires-Madrid on Dec 31st. Iberia had me travel 12hrs at night with my baby in my arms even though I had booked a bassinet 3 months ahead. According to the staff this was due to a change of equipment. They did not warn me at anytime before embarking. They did not offer anything (not even an extra pillow) and made no effort to improve our comfort under the excuse that the flight was overbooked. When I suggested they disembark me and reschedule me on a flight in which I could have a bassinet they made no effort to check on which flight I could actually travel and threatened me to call authorities if I did not make my mind immediately despite their inability to provide basic information. I carried on with this flight to avoid ending up stranded for several days. This was just surreal and a very unpleasant experience. On the bright side passengers around me were comforting and helpful.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Rishad Patell","India","2013-06-19","Indigo from Mumbai to Goa and return. Flights were packed on both legs. We got emergency exit seats both ways as we asked for them. Great leg room and worth it for the 1 hour flight. Both flights on time. Service good. Planes are clean and they look new unlike many ageing Indian carriers. Value for money.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B John","United Kingdom","2013-04-16","Surprised how good Icelandair business class was. It's not top class but then neither is the price. Travelled from Manchester-Toronto it was quick clean and very comfortable. We also loved Iceland. The Saga Class lounge was very impressive.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Georgios Vrontos","Greece","2013-03-26","MUC-KEF-MUC on a well kept B752 both flights on time. Seating was comfortable on leather seats blankets and pillows were available IFE nice with plenty of movies. Flight attendants eager to help people with their luggage (both flights full) to find storage space for their luggage eager to offer orange juice water. Paid meal consisted of 2 tiny pieces of warm hamburgers for €6 = tasteless all other selections were cold.","","","Economy","","8.0","4.0","5.0","1.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Koehler","Canada","2013-12-30","ORD-MAD-TFN-MAD-ORD. In a word: horrific All flights (every one of them) left late and did not attempt to make up the time in flight. Boarding was chaotic. It would make sense to load the flight from the back to the front but not with Iberia. Seemingly random assignment of 'groups' resulting in lots of lost time while folks at the front of the plane get their stuff in the overhead bins holding up everyone else trying to get to the back of the plane. Staff was sulky and unhelpful. Service was poor. Security lapse by Iberia staff at the gate caused a twenty minute delay which resulted in a short connection time in Madrid. Though we made it to the gate with twenty minutes to spare (because we ran the whole way) we were not allowed to board. Lost a work day because of it. I would rather walk than take Iberia again.","","","Economy","","","3.0","1.0","3.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Frances Sawley","United Kingdom","2013-12-30","Madrid to Rio de Janeiro 27th December 2013 IB6025. Truly awful: the long haul equivalent of Ryanair. Flew from Heathrow via Madrid to Rio de Janeiro. Meal preferences not recorded (despite checking 3 times) so nothing to eat. Old fashioned plane fixtures and fittings to match. No inflight entertainment (audio or visual) as both malfunctioning and despite being asked to be seated away from children I was surrounded by 6 including 2 newborns right next to me who cried more or less the whole journey. With nothing to watch the flight was rowdy. I am a very frequent flier at least once a week if not more - and this was truly one of the worst flying experiences that I've ever had.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","A Krummacher","Thailand","2013-05-30","I use Indigo regularly to fly BKK-DEL. Great airline with great fares! Easy to navigate website with no hidden costs. Never had any delays actual departure in many cases before the scheduled departure time. Extremely friendly and cheerful crew. Only complaint the rather expensive food and drink onboard and not accepting Indian currency on international flights.","","","Economy","","9.0","3.0","5.0","3.0","1.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Bansal Shailesh","India","2013-05-30","26 May 2013 Jaipur to Chennai. I saw some dirty used cups and wet tissues in the seat pocket in front of me. I highlighted this immediately to the cabin crew whilst boarding was going on. Told it would be cleaned in the next clearance and nothing could be done at that time. I was shocked and surprised with this answer. The cleaning was done in Ahmedabad by ground staff and then the flight took off for my destination Chennai. On time performance took higher importance over cleanliness and hygiene. The attitude of cabin crew was horrible. I will never fly Indigo again.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Derek Salter","South Africa","2013-03-25","JFK to LHR via KEF - 15/16 March. On time departure and arrival. Comfortable seating and pleasant staff. No free food in economy - just complementary soft drinks - so you avoid the usual airline food! Good value too especially if flying one-way only. Customer service staff in Keflavik airport very helpful. I inadvertently left my wallet on the flight from JFK - they returned to me intact before boarding the connecting flight to LHR. Highly recommended.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Schweizer","Switzerland","2013-03-05","MUC-KEF KEF-MUC: Superb value! Both flights were on time. Enough legroom and very good seating. Great IFE with a broad variety of movies music and information about Iceland. Spotless plane. Everything perfect except that you have to pay for the food and quality of the food was OK but nothing special.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Julian Saura","Norway","2013-12-19","SCL-MAD A340-600. I took this flight back in November 2011. Flight scheduled at 14.05 (Chilean time) and to land in MAD at 07.00 (European time). Efficient boarding and nice staff. Because of some cargo issue the plane did not take off until 14.40. The captain though said not to worry and that flight conditions were good and we would fly over 1000 km/h to reach MAD even before scheduled landing time. However about 4.5 hours into the flight not far from Sao Luis the flight encountered quite some turbulence with lightning and had to deviate towards Fortaleza. The turbulence went on during the whole Atlantic cruise. I have flown about 20 times from Spain to South America but this was my most turbulent flight. Finally the flight touched ground in Madrid at 09.25 and I lost my connection. But overall good experience.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Julian Saura","Norway","2013-12-19","MAD-SCL A340-600 30/12/2012. I arrived the T4 at Barajas at 21.00 and checked in efficiently at the Business counters with professional and polite staff. From there I went through the fast track security control also efficient and quick. My transfer from T4 to T4S went smooth. At the T4S I went to the Iberia business lounge which was spacious with great food and wines and with good views. After eating I had a rest in one of the beds in the quiet room. At 23.30 I proceeded to my gate. Boarding was on time and I was one of the first to enter. This was a very new Airbus 340-600. My seat was 1 A. I received a personal greeting together with a glass of champagne which was very pleasant. Slightly turbulent on-time take off. When airborne the pilot greeted us and informed us that the nights 13.20 hrs route would be: Lisbon-Canary Islands-Sao Luis-Tocantin-Santiago del Estero-Santiago de Chile. The sky was clear all the way over the Atlantic with some turbulence when approaching Brazilian territory. The seat was a fully flat bed with great width and length very comfortable to sleep in. The cell phone charger did not work but staff went ""out of their way"" to fix it. Food was great. I had scallops. The staff was personal and pleasant all the way. All in all a great business class experience! We touched ground at 09.30 in Santiago to a beautiful summer morning.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","N Sundera","United States","2013-05-23","Goa to Bombay. Flight delayed an hour ""due to runway issues"" in Goa. Ground staff very helpful and accommodating and blocked out 2 adjacent seats for us at the front of the aircraft. Aircraft (A320) was clean crew were efficient although a little harried with the buy-on-board meal service given the short flight time. Good value for money and would fly them again.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Alan Thompson","United Kingdom","2013-02-26","London Heathrow to Iceland Keflavik return. A very good experience though pricey probably due to UK half term holiday. Simple online check-in and bag drop for each sector very roomy in Economy in-flight entertainment fine. Good service on board free hot and soft drinks. Both flights arrived slightly early. Baggage retrieval fast in Iceland slow at Heathrow. Very civilized.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","3.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Kumar Ganesh","India","2013-05-13","DEL-BLR-DEL. Both legs had a before time push back reached destination 10-15 mins early. Quick professional check-in. Had pre-ordered meals good value for money. Only problem with this airline is that you cannot just pre- book seats meals have to be booked with it otherwise highly recommended.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Murat Nal","United Kingdom","2013-01-22","SFB Orlando - Iceland - LHR. Check in quick and friendly business lounge at Sanford absolutely terrible. One kettle for hot water one coffee flask pre packaged cookies crisps. If you want hot food they will order it for you from the terminal and you will have to pay them. Not up to international standards. Flight itself was pleasant but the food flying into Sanford was better then flying out. Seats comfortable entertainment good service pleasant. Lounge at home city Iceland good with the airport full of duty free shops and all selling the same goods. Boarding at Iceland unorganised with no priority given to children disabled or business. On board toilets clean food ok seats comfortable. Although the aircraft used on European flights are not as good as American routes. All flights on time. Comment I would make is I still don't know when they fly to Orlando as it is seasonal. Hope they would could make it more clear on their Internet site.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Martin Fernandez","Spain","2013-12-11","MAD-LHR-MAD. Checking-in online Iberia wanted 15€ for changing a preselected seat I didn't expect that as I my fare wasn't the basic one. I think they should change that. Outbound flight delayed for two hours due to problems with UK traffic control Iberia sent me a SMS informing about the delay even before the screens at the airport showed it. Staff on ground were attentive and helpful at check-in and handling the delay. The plane was an A321 and it was comfortable with good legroom crew were fine and the captain explained the cause of the delay and apologized. We arrived at LHR with no other issue. I was able to change my seat for free at online check-in for the LHR-MAD flight. Airport experience on the return leg was good BA staff was very nice. We boarded the plane on time but the flight was delayed for 30 min because there were problems with the tug truck so not Iberia's fault. The plane was an A340 and it was very spacious it had sockets between the seats so I was able to charge my phone. Crew were fine again and we arrived in Madrid with a 20 minutes delay. I got a very good price for my ticket and although both flights were delayed it wasn't Iberia's fault and they handled the situation well so I have no complaints about them apart from the fee for changing the seat on the outbound flight that's why I score them with a 7 instead of a 9.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","S Imber","United Kingdom","2013-12-11","My wife and I have just flown from London Heathrow to San Jose in Costa Rica via Madrid. The flight to Madrid was delayed for a day due to air traffic control breaking down in England. While Heathrow airport ground to a halt the information given to the waiting masses was virtually non existent. Many people were asked to queue for hours at desks only to be told that they were at the wrong desk and should have spent hours queuing somewhere else. It seemed that the only place to get information was to watch the television screens and catch the news reports. The onward flight from Madrid to San Jose was very disappointing for a long haul. The entertainment system was a few screens dotted around the plane that you may or may not get a decent view of. The staff seemed fairly efficient at the start of the flight but their enthusiasm very quickly waned along with their smiles. The legroom was ok and so was the food nothing special but it probably wouldn't kill you. All in all the whole experience was lacklustre. The staff seemed to find the passengers a bit of an inconvenience and everything seemed a bit of an effort. Then they lost one of our cases and still have no idea where it is!","","","Economy","","","4.0","2.0","3.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Menon","India","2013-05-06","Early morning departure from Chennai to Delhi. Boarding process completed before time and on time push back. Clean aircraft with an efficient cabin crew. Landed on time in Delhi. One of the best airlines to fly in India.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Peter Kempa","Canada","2013-01-07","Very poor service. Loud muzak piped in impossible to turn down or turn off. No in-flight meal only one barely more than half-filled small cup of coffee on a 6 hour flight. Some of the attendants were haughty and rude. Focus on trying to sell you things rather than on trying to make your flight more comfortable. On the plus side seats and legroom were reasonably good fares are very inexpensive and check-in and boarding were carried out very efficiently. Flight 614 November 21-222012 New York New York (JFK) to Keflavik Iceland (KEF).","","","Economy","","5.0","4.0","3.0","1.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Sean Kuo","United States","2013-12-05","New York (JFK) - Madrid (MAD) round trip in new business class with lie flat bad. The full lie flat bad seats are comfortable but the tiny foot cubby can be an issue for passengers with a foot size larger than US10. The seat shell is not quite solid in my observation so the noises and kicking from the adjacent passengers are noticeable. The window seats on the two sides are better choices for people looking for more privacy. The cabin is airy and clean. The TV screen is large and crystal clear. Its also a touch screen so quite convenient to choose programs without using remote control. Though movies are quite limited. The food is edible but just not great. Amenity kit is cheaply made and not branded. The wine and liquor selections on the contrary are great and in good quality. I have to say service is cavalier and indifferent on both legs. I had to remind the crews what I asked for several times. Some staffs barely speak English. In conclusion Iberia provides one of the best hard products between New York and Madrid. But they need to improve the catering and service urgently.","","","Business Class","","4.0","4.0","2.0","3.0","3.0","","","3.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","N Sasilatha","United Arab Emirates","2013-04-21","New Delhi to Thiruvananthapuram via Kochi. Only Indigo has a direct flight in this sector at the time of writing. The flight experience was very good. Fare was cheap as booked early online selected the meal plus seating combination- Indigo Plus. Check-in and boarding was efficient flight departed and reached destination on time as per schedule. Though selected a standard seat on row 3the legroom was very comfortable. The aircraft was new and interior was clean. The only bad thing was the pre booked food booked online wasn't up to expected quality. Not sure whether its because we ordered vegetarian meal.","","","Economy","","9.0","4.0","4.0","2.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Akin","United States","2013-01-03","I traveled to London on Icelandair in November 2012. We purchased Economy Comfort class of service for less than what most of the other airlines were charging for regular coach. This allows you access to the airport lounges which in my opinion is worth every penny. The SAGA lounge in Reykjavik where we had our layover was very nice and a great break after the long trip across the ocean from Orlando FL. Seating was great and the entertainment options in seat were plentiful. Food on board was good but nothing extraordinary. (Food is also included free of charge in Economy Comfort vs Economy). Staff were friendly and available as well. I would recommend Icelandair for their transatlantic service. I plan to use them again soon.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Duverney","Switzerland","2013-12-03","We flew with from Madrid to San Jose and from Miami to Madrid this month and were very disappointed by the service the comfort and the general attitude of the staff. Travelling with my husband we asked at check in to be sat together we were assured we were sat next to each other. We did not check at the time but found out that we were in opposite side of the plane. The plane is far from being great only a few screens depending on where you are sat you can hardly see the screen. The air hostesses are very unfriendly and not helpful. They hardly speak any English. Very bad experience I usually don't put much importance on the airline we fly with but would avoid Iberia by all mean from now on. Also lost the luggage on the way to San Jose got them 2 days later luckily.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Karl Moosbrugger","Austria","2013-04-11","Used Indigo BOM-TRV for the first time main reason was no other suitable alternative available. The aircraft was spotless looked brand new and the crew attentive and very polite. Legroom is very limited but I knew that before so I can't complain and for a 2 hour flight I could survive it. Tasty snacks were sold at reasonable prices on board. Flight was on time.","","","Economy","","8.0","2.0","5.0","4.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Sidath Baranage","Sri Lanka","2013-03-14","I flew with Indigo in August 2012. Given the hype about this airline I thought of giving them a try and they didn't disappoint. Website was easy to use. However I wish they'd allow pre-booking of seats at least for a nominal fee. You have to buy 'Indigo Plus' which is meals + seat so if you don't want a meal there will be no seat selection. Aircraft was an A320 and it was in excellent condition. Cabin crew was polite and friendly. Food is available for sale and water is provided in cups free of charge. However there isn't much space between the seats and does feel a little cramped.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Murat Nal","United Kingdom","2012-12-28","London - Iceland - Sanford FL. Very quick check in lounge just OK in T1. On board B757 aircraft clean crew friendly seats excellent - wide with plenty of leg room. Food OK selection of two main courses. For the 2.5hr flight not worth the extra money. Lounge in Iceland small - very friendly airport but very crowded (Christmas rush). Onward flight 7.5hr - very pleasant. Food selection good and tasty entertainment good selection nice amenity kit. Seats good but one negative point is that if the person in front fully reclines it gets uncomfortable. Flight and crew excellent. For the extra money paid for this leg it was well worth it.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Michael Shoesmith","United Kingdom","2012-12-20","10th Dec 2012 KEF-LHR. Still quite a nice airline although it is shame they have got rid of their free meal service as it still feels like a rip off compared to the budget airlines who fly. Icelandair still has this budget airline feeling. The free non-alcoholic drinks are nice but the flight attendants only came around once. The in flight screens are a nice touch. It is such a shame that this airline doesn't have bigger planes for their transatlantic routes such as A340's. I will fly them again as they are always punctual and reliable but the flight tickets should be far more competitive otherwise the budget airlines as we speak are winning my vote.","","","Economy","","8.0","3.0","4.0","2.0","3.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Micallef Denis","United Kingdom","2013-12-02","Flew from Madrid to Lima. Poor service throughout. Staff rarely seen and totally ignored call button on three occasions. Food was totally inedible; hardly ate anything throughout the flight. Request for a simple alternative e.g vegetarian turned down as not possible. Seat comfort poor and A340 needs updating. Total waste of business class fare. Will avoid Iberia whenever I can.","","","Business Class","","2.0","3.0","2.0","1.0","3.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Frederik Kolster","Germany","2013-12-02","Meal: Offered only one meal on board in the business class: Fish along with a mussels salad. Great choice for someone who is allergic to seafood. Ordered them to go to the economy class to grab there some food for me. Overall: the food (the fish and salad) looked like already eaten. Seats: Great leg space (I'm more than 1.90m tall) but the seat only provides a foot rest for people with a max size of 1.70m. My tip: If you are tall don't go with Iberia. Flight attendants: Each flight attendant has one aisle. So in total it is approx. 20 people. The flight to Buenos Aires takes something like 12 hrs. So enough time to remember that I don't speak Spanish. After the dinner there shouldn't be a break of 12 hrs. Maybe you ask people if they want to get some (non-alcoholic) drinks instead of letting them walk to the galley all the time. Equipment: Really poor. Take a look at American Airlines. They know how to handle that.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Alan Lacey","United Kingdom","2013-02-25","MAA-TRV and TRV-BOM. Easy to use website for online booking and immediate text confirmation to my mobile. Fast courteous check in . New aircraft comfortable seats and departures ahead of schedule. FAs were all smart friendly and attentive. Great fare and an extra 600 rupees (about £7.50) got me a reserved extra legroom seat food and drink. Food was fresh excellent quality and well presented. Everything about this airline was slick and professional with an element of fun. A great experience and highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Aikman Skorri","Iceland","2012-12-14","I was travelling with a group of 16 from Keflavik to London. We had already booked our seats. For some reason Icelandair changed all this without letting us know. We were seated all over the plane. When we approached the staff with our problems there was no will in correcting this - in fact they were very rude. When we finally got to the plane we noticed that most of our original seats were empty. Cabin crew showed the same attitude as the staff at check-in - rude and not willing to do anything for the group. I know that Icelandair has attractive prices - but my advise is stay away!","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","F Andrew","Spain","2013-11-27","I flew MAD-MIA - it was my first intercontinental with Iberia. I was led to believe this is one of their best routes in terms of aircraft and service. That may be the case but compared to other airlines the service and product were poor. A new aircraft but entertainment system had very poor selection of movies for such a long flight - almost nothing current. The navigation was slow and system crashed twice. The worse thing was the staff. The flight attendants on the few occasions one sees them are rude. They assume that UK or US citizens can't speak English and on three occasions I heard they say very rude comments in Spanish to non Spanish speakers - sarcastic rude and unhelpful. There was no pre-flight safety check and again before landing no cabin check. We landed with people not belted and seats reclined. I rarely fly economy but on this occasion it was part of a special priced global ticket. It just made me feel that in an emergency it would be hard to get out of the aircraft as people were not ready for landing. I would imagine that on an emergency the staff would be unreliable. An airline that does not take safety seriously shouldn't be flying. Almost all of the 9 hours the staff was on the back galley talking. One was smoking one of those vapour cigarettes - not seen that on duty. When I asked for a glass of water they three flight attendants said they were on their break and pulled the curtain. I had one drink in 9 hours served with the meal. Iberia is a disgrace. In short don't fly with Iberia - poor attitude poor product and questionable safety procedures (or lack off).","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","4.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Menon","India","2013-02-12","Morning Departure from Mumbai. There was a snaking queue at check -in but the staff were very prompt and I got my boarding pass in 10 mins. Clean aircraft and push back 5 mins ahead of schedule. Landed in Chennai 15 minutes ahead of scheduled time. Good value for money.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Gold","United States","2012-11-09","Unexpectedly good flight especially for the price. On Red eye flight were provided pillow and blanket. Kids under 12 got free meal free headphones and a coloring book. Multiple trips of the beverage cart. Excellent entertainment options although one of our screens didn't work on the return flight. Would absolutely travel with them again.","","","Economy","","9.0","3.0","4.0","3.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Leonardo Pavan","Italy","2013-11-25","The website wouldn't allow me to enter my passenger information details before the flight nor choose my seat etc. even though I was flying business as it kept mentioning an error message without providing any explanation on what the error was (from my side perhaps?). The online check in was fine. The flight to Madrid was fine. The business lounge in Madrid was nothing special at all: the greeting was average the offerings rather limited in terms of food selection and the wifi was not complimentary. The MAD-MIA leg of the flight was nice food was fine the service polite the inflight entertainment options were very limited quiet boring in fact as well as a bit cumbersome to navigate. The seat reclines to totally flat however the seat design and configuration is not the most comfortable with the footrest on the side of the seat in front basically you are always sitting on an angle.","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","U V Naresh","United Kingdom","2013-02-03","I was supposed to fly from Delhi to Mumbai this morning (10.25am) on Indigo but Delhi airport was heavily fogged out and the runway operations had been shut for a few hours. I was not informed of any impending cancellations or delays and proceeded to the airport a normal. Upon arrival I was very politely informed that no departures had taken place this day and Indigo were unsure when departures would take place. They immediately asked me if I would like to take the first available flight on the day but because of the fog and my return on the same evening I declined and requested them if they could delay and reschedule this by a few days later which they happily and professionally did at no extra cost or dreaded penalties. The whole affair was so well handled I was most impressed by Indigo's ground staff. This is one rare gem in the Indian aviation scene.","","","Economy","","10.0","0.0","5.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Fang Jun","China","2012-11-08","AMS-KEF. B757 was almost full. Seats comfortable complimentary beverage served. I bought one box of chips and a can of Icelandic beer. Very good flight. No delay no complaints. To enjoy the IFE you should buy a headset.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","E Hyatt","United States","2012-11-05","Paris-Reykjavik-Denver was pretty nice. Seats were as comfortable as any other airline in Economy flight attendants were helpful and friendly (blankets were offered they brought around water and juice had lots of smiles etc.) planes were clean and flights on time. I'll agree that the queuing area in Reykjavik left something to be desired - not much room lots of planes leaving at the same time short on restrooms and water fountains. The in-flight entertainment had a lot of old programming but there was plenty of variety and we enjoyed seeing things we'd missed the first time around anyway. We had a good experience and really loved getting from Paris to Denver with only one plane change.","","","Economy","","9.0","5.0","5.0","0.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","W Robin","United Kingdom","2013-11-20","IB flight from LHR to EZE in Buenos Aires. This was an extremely poor experience. The aircraft was old with no in- flight entertainment in the backs of the seats. Extremely small seats which were uncomfortable and no online seat selection options. There was no inflight entertainment bar three films which were shown on a drop-down screen. There were two animated films despite the lack of children on the flight. The staff were disinterested at best and rude at worst. Absolutely avoid Iberia if you have an option with any other carrier. It is a miserable experience.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-11-18","MAD-LHR A320 check in and fast track in just 5 min business lounge nice with plenty of food drinks wifi. Boarding on time nice FA. Plane a bit old seat not very comfortable. Very nice hot breakfast. arrival on time T5.","","","Business Class","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Tasneem Yousuff","Australia","2013-01-08","For the first time my husband and I travelled with Indigo airlines 2 days ago and were very sceptical as it was a budget airline and we had slightly excess baggage. To our surprise from our very first contact with the Indigo airline staff to the end of our trip we were impressed. The lovely young lady at Mumbai airport greeted us with pleasantries checked in our luggage which was a bit above the limit. Once on board on our flight to Singapore we found the seats spacious and comfortable the crew courteous and professional. The inflight service was excellent and reasonably priced. We purchased some spiced chai and cookies that came beautifully packaged in a tin. Regular announcements by the crew were clear and polite. Would gladly travel Indigo Airlines again and highly recommend it.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","W Montego","United States","2013-01-08","Flew MAA-PNQ (Chennai-Pune). Excellent crew and food service. Seats were terrible and the plane was unclean. One thing I respect about IndiGo is their promptness. The problem with that was that as soon as all passengers had disembarked the next group boarded. Nevertheless the best domestic duty-free I've ever seen.","","","Economy","","9.0","2.0","5.0","4.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Bill Donovan","United Arab Emirates","2012-11-03","KEF-MUC. Pleasant flight good food even though you had to pay for it. On time boarding and a very clean aircraft. Seats were comfortable and the departure was at a civilized time. The in-fight entertainment was a good selection although they could choose more recent films and a wider selection of series episodes. Over all it was a comfortable flight and was on time for a connecting flight with Emirates.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","T Mahr","Germany","2013-11-13","BCN-MAD-LPA-MUC using Avios and was not disappointed on a single flight. All flights on time or with a maximum 15 mins delay loads of room good food and plenty of attention from very friendly crews (the only thing you have to know that they are reserved but will do anything to make you comfortable if you ask for anything).","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Kapil Khandelwal","India","2012-12-25","I travelled from Bangalore to Jaipur. The leg space between seats was the length of my iPad. If the seat in front is reclined it would hit you face. Very uncomfortable amongst the low cost carriers. Looks like the airline is interested in making money by cramming more seats.","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Petri Hottola","Finland","2012-10-25","Helsinki-Seattle and New York-Helsinki via Reykjavik. Experience was a pleasant surprise. The seat was more spacious than expected service good both at airports and on board the flights on time and well timed for my connections to Anchorage and from San Juan. The menu was interesting and to some degree compensated the lack of inclusive service on board. The main downside is the waste of mileage points on legs with no codeshare with OneWorld or Star Alliance but the easiness of the transits and the price of the flights nevertheless made this an overall good deal.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","K Coolsnow","Spain","2013-11-12","Madrid -Zurich A319. First big disappointment is that when you want to check-in online you can not select anymore a seat and the system by default assigns you a middle seat. If you want to select your seat you have to pay an additional EUR15€ - pure rip off! The seats on the planes are cramped closely together. Food is only available against payment (and expensive) not even a glass of water is served free of charge! No entertainment no newspaper - Iberia has really become a low service but not low cost operator.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Rishad Patell","India","2012-12-13","BOM-DEL-BOM. Early morning departure from Bombay was on time and a good flight. Very full both ways. Good check in services and very courteous staff. Good airline to fly domestic.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","V Bagaria","India","2012-12-12","Flew Kolkata-Bangalore via Chennai. Flight departed on time the aircraft despite being one of their older ones was clean and well-maintained. The crew were simply superb. Though the catering onboard should improve. The variety is very restricted. We made an early arrival at Bangalore despite a late arrival in Chennai. Will fly them again.","","","Economy","","10.0","3.0","5.0","2.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Hashem","United States","2012-10-11","I paid almost 40% more for a premium economy for a flight from NY to Paris. Although you may have slightly more legroom the seats are not any more comfortable ie. you have two choices of seats where the back of the seat does not recline at all or where the armrest cannot be lifted therefore if the seat next to you is empty you can't stretch out. I truly felt deceived. As for the food service this is the worst. More specifically the food service includes giving you a menu of items to choose from example a sandwich or oatmeal. It's not your ordinary airline meal which includes a complete meal of a starter main course and desert. This was an international flight.","","","Premium Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Shaun Rockett","Canada","2012-09-30","BOS-KEF-MAN. LHR-KEF-BOS. All flights on time. Consistently efficient service and tentative flight attendants. There is a wide selection of movies on the IFE system. Comfortable renovated cabins with leather seats. Prices or Buy on Board are reasonable and the food is good quality. No problems and will fly with them again.","","","Economy","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Elosegui","Spain","2013-11-11","BCN-MAD-BCN. Boarding was very fast in both airports due to the air shuttle entrance the lounge at Madrid was really amazing and the seats had lots of space in business cabin the meal was better than many intercontinental economy class flights and the service very attentive. We left the plane in a moment and we were out of the airport before excepted.","","","Business Class","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","V Agarwal","United Kingdom","2012-10-24","COK-BOM. Check in at Cochin a breeze no queue at all. A320 was clean and modern. The flight attendants were active and friendly. on and arrived on time. In Mumbai the bags were out in ten minutes. Indigo made flying fun from Cabin Crew with their Leading Lady and Miss Indigo badges the aircraft steps had painted on the side ""Here comes the hot stepper"". The sandwiches to purchase in a box that said ""airwich"" even the cashew nuts came in a collectable tin which said ""Nut Case"" on it.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Dunn","United States","2012-09-18","MAN-SEA worst flight ever. Service was horrible no blankets was provided unless requested. Staff rude unless you needed to buy something. Food is not provided you can buy it from them and the choices was poor. Aircraft was small and uncomfortable. Entertainment system contains music/movies of a decade ago. They do provide complementary drinks such as juice and water. While they serve you your complementary drink a napkin that states that 1000 years ago a native Icelander went to America and coffee tea and soda were not complementary - effectively slapping their customers in the face namely me. I would never recommend it to anyone.","","","Economy","","1.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Anthony Venere","United States","2013-11-05","Wife and I flew to Venice. We were pleasantly surprised. Service the food and arrival time was all pretty good. We were not expecting anything too good going by the reviews we read before leaving. Goes to show you can not go by what some people say all the time.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","D Leston","United Kingdom","2013-11-04","MAD-LIM-MAD-LHR with Iberia was a far better experience than I had expected. All flights on time with clean well presented aircraft smiling crews plenty of food (on the long haul sectors). All in all a good experience. The only down side is the lack of seat back IFE on the A340-600s at this point.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Ameya Chitre","United States","2012-10-17","BOM-BDQ on A320. Check-in was not as efficient as I have know Indigo to have. But it was not a problem. We were kept waiting for take-off due to congestion but flight itself was pretty standard efficient Indigo. The chief FA seemed rushed while making announcements.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Davies","United Kingdom","2012-09-16","One of the worst airlines I have flown with in over 20 years. Terrible reliability and most staff poor at customer service to the point of rudeness. Shame they have virtual monopoly on visiting this wonderful country. They do not appear to have enough planes to cover their routes so delays on one flight cause knock on delays on other routes. Particularly bad delays at KEF airport.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Randolph","United States","2012-08-31","Washington DC to Paris (with layovers in Iceland) and then returned from London to DC through Canada. It was the worst flying experience I've had. The airport is small with only 2 toilets per sex and only one sink. On top of that they had 3 major flights departing at the same time leading to long lines of people waiting to use the restroom. They also had very few chairs in the waiting area so most people were standing or waiting on the ground. No free food on the flight - not even pretzels. They do not turn on the air- conditioning while boarding the plane so it's incredibly hot and uncomfortable. On top of all this they gave us no notice that we would have to go through customs upon landing in Canada and then go check back in to another airline. Our tickets did not mention this at all. They only gave us a 2 hour layover to complete all these tasks. We almost missed our flight and we were so rushed our luggage did not make the flight. It was an absolutely awful experience. It is not worth the cost savings.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A Serna","Belgium","2013-10-29","I fly Iberia at least 4 times every month. I have to say that the airline is working much better now. Most of the flights arrive on time the fleet is quite new and the crew has made an effort with better service. I have made the BRU-MAD flight often and they are always on time. Last week I flew MAD-MIA. The flight was pleasant the seat comfortable the individual screen is wonderful good films TV series and music. The minus point: the food was not good at all! The ravioli were disappointing and the salad was very poor. The crew were efficient but I think some members of staff should make more of an effort they speak in a very abrupt way.","","","Economy","","8.0","4.0","3.0","2.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Rishad Patell","India","2012-09-30","Ahmedabad to Pune on Indigo. Check in was easy fast and efficient. Clean plane with good service and a very friendly crew. On time and value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Anderson","United States","2012-08-28","What Icelandair executive came up with the bright idea of having four different Icelandair flights (Denver NYC Boston and Minneapolis) all board from the same narrow overcrowded and largely chair-free little wing of the Reykjavik Airport within 15 minutes of each other? What a mess. When we left the airport on Sunday boarding lines for Denver crossed the boarding lines for NYC which crossed the boarding lines for Boston and Mpls. All unbelievably poorly planned.","","","Economy","","3.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Miguel Rosendorff","Germany","2013-10-20","Sao Paulo to Madrid on 29/9/2013 was good. The service was ok. The plane an A340-300 had an old seat configuration. In 2009 I had a not so good experience with this airline but this time I was satisfied with their service.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Kumar Ganesh","India","2012-09-05","DEL-COK-DEL. Excellent flight both flights on time as we had pre-booked meals and seats check-in was a breeze. Overall highly recommended as a premium low cost carrier.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Barter","Canada","2012-08-23","YYZ-KEF-GLA - left an hour late so had only a 20 minute connection but KEF is so compact it was not an issue as the connecting gate was adjacent. Eat before you fly as food onboard costs extra. 757 not the best aircraft and flight was full. MAN-KEF-YYZ on the return. On the KEF-YYZ I was impressed that the flight director announced that a severely allergic passenger was onboard and asked that nobody eat nuts. They also did not serve any menu items with nuts. As the parent of a severely allergic child I was impressed at the level of care. Really great flight crew on all flights and the seatback entertainment has 45 movies lots of TV shows and some local Icelandic music and media also.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Sally Lee","United States","2012-08-22","We flew from Iceland to Denver. Impossible boarding situation. All passengers board at the same time. Complete chaos. To top it off they boarded two other flights right next to each other at the same time. Seats very uncomfortable. Good price but overall not worth the savings. Cabin service spotty. Don't think we will try them again.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","T Le Masurier","United Kingdom","2013-10-16","MAD-UIO-GYE-MAD. Pleasantly surprised - new A340-600 was comfortable and new MAD terminal is excellent. Service and food far better on return and more attention (although not great) from cabin crew. Late departure from GYE but most of delay made up in flight so made our LHR connection with BA.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","L Ehrlich","United States","2013-10-13","We had fabulous flights from SFO to Madrid and back. I cannot say enough about the food attentiveness of the staff the on- time flights the comfort of the seats good movies amenities etc. Only thing - the bathrooms were just as tiny and old as in economy.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Saketh Rahm","United States","2012-08-08","Overall a good experience from HYD-BLR-HYD and HYD-DEL. Planes are new and modern crew all young pleasant and helpful and speak perfect English. Seating is very tight - the person in from of me reclined their seat and it was in my face. They sell food which is tasty and well priced. One major negative as at check in at HYD. My company bought my ticket in the US and they asked me to produce the credit card. As I could not they denied me boarding until I bought another ticket which was very frustrating and almost caused me to miss the flight. They gave me an email print out for a refund but this is certainly not up to international standards.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Harris","United States","2012-08-21","Boston to Bergen Norway and then back from Stockholm. The flights were on time the cabin staff professional pleasant and capable. We were in economy class and the food was good and reasonably priced. Cabins were clean and inviting. There was an excellent selection of entertainment that our teenage children enjoyed. I will fly Icelandair again whenever our plans call for travel to Scandinavia.","","","Economy","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Bruno Cardoso","Portugal","2013-10-10","I flew Iberia last April only because the price (about 80 Euros) between Lisbon and Madrid was lower than TAP Portugal Air Europa or Easyjet. I didn't have high expectations at all because I was tired of hearing very bad comments about the company. But during my round trip one hour on each leg things went ok. We embarked on an A321 on schedule and flights were very comfortable. The crew were a bit old but very professional. Iberia didn't serve any food on this 45 minutes flight between LIS-MAD and then between MAD-LIS. Terminal 4 in Barajas is very comfortable clean and organized. It was a good experience on Iberia considering the bad expectations and comments that I heard before my trip. I will chose Iberia again.","","","Economy","","6.0","4.0","3.0","0.0","2.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Bijal Goswami","India","2012-08-07","Goa to Mumbai on Sunday 5-8-2012. On time and welcomed by smiling crew. The plane was spotless and new. The food was reasonably priced and good. Short flight of 55 minutes. At the end the Pilot came out of the cabin to say goodbye to everybody.","","","Economy","","10.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","B Michl","Austria","2012-08-06","Dehli-Kathmandu-Dehli. Unfriendly staff they ask you to be at the airport 4 hours before departure for international flights and 2 hours for domestic flights. Arrived 3.5 hours early as anticipated no check-in counter was open. Nevertheless the plane seemed to be quite new and comfortable.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K Shore","United States","2012-08-16","Worst airline I've travelled on especially given the amenities and services usually provided on International Carriers. Any discount that appears up front is not worth it. They do not provide any food onboard as part of the price. You must buy all food on board if hungry - delivery service is archaic and slow and usually food options are limited. Food onboard is overpriced as well. Online check-in from our hotel was difficult and in the end we gave up and used the old fashioned check in at the airport. I appreciate Iceland promoting itself through its airline but this is a disservice. Inflight entertainment is very limited as well.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Pasquale Iannelli","China","2013-10-09","Madrid to Bogota on new seat configuration for A340/600. Awful experience! Seats are crammed and uncomfortable staff are rude food is so so. If you can avoid Iberia. Only good thing is the tray table that can be pushed aside so that you can get up which out having to clear it first. The new seat configuration has certainly gained for Iberia a few more seats but this means for the traveller an incredible loss of comfort. It looks like you are in a cage and keep bumping with everything. When seated on one side of the seat there is an unmovable table which takes up so much space and one of your arms cannot move freely without bumping into it. Under this table is where the feet of the fellow victim behind you are resting. When laying down be careful when trying moving your feet! You will bump into the tray of your fellow passenger in front of you and it will hurt I can assure you. Regarding inflight entertainment earphones are far from noise cancelling. Movies are only available in Spanish or English. They say they have up to 50 movies but I could only find 2 of interest. My TV set crashed and it took 30 minutes for the flight attendant to reset it. But I understand them there were only 4 of them for so many rows of business cages to take care of. This does not explain anyway their bad attitude. One lady asked for the complimentary beauty kit when she boarded the plane and the flight attendant told her ""not now!"". Food is served in a rush smiles are rare and far in between. After serving food staff just disappear. Food is so so. On a 10 hours flight they gave us only one meal and wine choice is limited to five Spanish wines and one champagne (Spanish cava). It has to be said that the wines are good. Some of the starters were nice but the main dish was not. Presentation is extremely poor as table is not laid out for you but food is served inside small plastic boxes on a tray. Very little difference with what you get in economy class. The hot towel was coldish and did not serve its purpose. Bathroom was never cleaned soap and toilet paper finished one hour before arrival.","","","Business Class","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Srinivasan","United States","2012-07-15","MAA-HYD. The crews are friendly the airplanes clean they still run a largely on-time operation and prices remain very affordable. The bad news is the pains associated with flying ""ultra low cost carriers"" are now beginning to inflict the airline. Seat selection was free the last time I flew them a couple of years ago but now they charge Rs. 100 per passenger. They also charge Rs. 50 to get a copy of your e-ticket at the airport. Neither one of those really bother me though. What does bother me is the bogus Rs. 200 ""convenience fee"" that you now have to pay to book online a fee that isn't disclosed until you get to the very last screen before payment. Even worse if you have to make a change to your reservation the ""convenience fee"" is charged every time you make a change. IndiGo is unfortunately picking up the bad habits of the Spirits and Ryanairs of the world though at least the service is very good for now anyway.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G Norman","Canada","2012-08-14","OSLO-KEF-YYZ one way on business class. I have flown Icelandair before so knew what to expect. Their business class across the Atlantic in August was cheaper than star alliance economy! Flights on time service excellent. We had two small kids and staff were great with them. Food good and has improved since I flew with them a year or so ago. They are a good value transatlantic option that can be inconsistent but are a good option. Transiting Keflavik is a bit unique and weather dependent but still more pleasant than CDG Frankfurt and Heathrow. I fly often and Icelandair has gone up in my book while the other have gone down.","","","Business Class","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Kim-Nestaas","Norway","2012-08-14","The airline changed my confirmed window seat to middle seat without notification at the last minute as we were entering the plane. When asked why they stated that it's their policy to have family members seat next to each other without spaces in between. When asked another flight attendant they verified that there is no such policy. It turns out that a couple occupied our window seat and the seat next to it so it was obvious that they reassigned the seats so that another couple can sit together. When we contacted the Icelandair customer service they only returned with an automatically generated message without any explanation. Even if we had reserved these seats 6 months in advance they claim that they don't guarantee the seating.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","D Towns","United States","2013-10-06","My flight from NYC to Madrid was not pleasant. After being served dinner I realize some sauce had spilled on my sweater. I asked the flight attendant if she had some seltzer and showed her the spot. She abruptly stated go to the bathroom. I was sitting a few rows from the back of the plane and when breakfast was served the last few rows was waiting for juice. About 2 rows ahead of me they stop serving and took the carts straight to the back. The people on the other side of the plane had no problem being served. I had the center row all to myself. The only way I could get a cup of coffee was to run to the other side of the plane when the attendant came close to my row. Also the day before my flight I received an email stating that I approved my flight change. I ended up staying on the phone for 2 hours. The person that served me was very helpful. My flight was booked through British Airways and when she called Iberia they first told her the flight was cancelled (the flight was never cancelled). She got me back on the flight I had booked.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Madhu Sudan Sharma","India","2012-05-30","Bangkok-Delhi. Plane was new though no inflight entertainment which most of them have. No food or beverage unless you buy. For a flight of 4.30 hours strange thing. A cup of premixed tea cost 100 THB (INR 170.00).","","","Economy","","5.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Douglas","United Kingdom","2012-08-07","GLA-YHZ YYZ-GLA. Outbound flights on time. No seatback TV on 3 of our 4 flights (only on Toronto - KEF) but loan of PSP offered instead. For some reason one of our pre-booked seats on flight to Halifax had been given away. Check-in agent at Glasgow said she couldn't access seat-map but when we queried this she suddenly was able to access it. We were given seats together elsewhere on the plane. Online check-in not available to FI to/from Canada Flight from Pearson left 1 hr late due to a late change of runway in poor weather. We were the last pax to make it on to the flight to Glasgow. Very slow security checks in Keflavik - more lanes needed. In fairness they did announce on tannoy that connecting flights to LHR and GLA were being held. You don't go through security at KEF from Europe to N America only on return. I wouldn't count on being able to buy a book etc at KEF as shopping facilities are pretty limited. Staff were pleasant on all flights and baggage delivery was pretty quick.","","","Economy","","7.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","I Ferraz","Portugal","2013-10-01","Flying from Porto-Madrid-Tenerife and returning on 21 and 29th September. Couldn't find more helpful and friendly staff! Flights on time and nothing negative to point.","","","Economy","","9.0","3.0","5.0","3.0","2.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-09-24","MIA-MAD. Check in at Miami fast no lines. Fast track for security and great Premium lounge at E-gates shared with AA and BA. Boarding on time new A330 comfortable seating window seat feels very private. All seats direct access to aisle. Crew was great on this night flight pre-drinks offered quick dinner if you wanted to (was my case) and could manage 7hrs sleep. Early arrival at Madrid baggage quick on belt.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Krishnaswamy","India","2012-04-29","Bangalore to Delhi return. Ground staff and cabin crew were friendly and efficient. The planes used also were new clean and comfortable. The food too was pretty good. However it is better that they sell at least a water bottle. Although they do sell water they provide it in paper cups and every time I had to pay Rs 40.","","","Economy","","9.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Savi Mull","India","2012-04-04","BOM-LKO. Flew on Indigo thrice and all 3 flights were delayed. Paid extra to book seat of choice and meal. Check-in staff extremely rude and unfriendly. Cabin was not as clean as they rave about. Inflight cabin service without a smile. Only cold meals served. They also charge for wheelchairs with fares comparable to full service carriers. Not my choice and not recommended. Very pricey for a 'low cost airline'.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Mark Donaldson","United States","2012-07-31","Flew Dulles to Helsinki on July 4 and returned from Bergen to Dulles on July 25. Was very impressed with all aspects of service. Flights were on time everything on plane worked all support staff and attendants were friendly and personable. Saga economy class was great empty seat between us as promised tried a little bit of everything from food menu and enjoyed the free beer and wine. We are already thinking about when we will fly back to Keflavik on Icelandair to visit for a couple days!","","","Premium Economy","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Boge","Australia","2013-09-22","This is an airline to be avoided. I paid top dollar for a flight from Madrid to Milan because it was an integral part of a European vacation. I knew I was being had at the time when I saw that the same trip could be booked late for a fraction of what I paid (but I was prepared to live with that because I needed to certainty of knowing the flight was booked). What I cannot accept is the appalling service at check-in. Why do they even bother to have an on-line service - it means nothing. On top of that they have lost my baggage.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Monica Modak","Spain","2012-03-09","SIN-DEL The flight was awful. I asked for an exit row seat and got the seat in front of exit row which did not recline. Had to sit upright for 6 hours. Babies hollering and crying everywhere. No food or drink unless you buy - they should at least serve a sandwich on an international flight - what does it cost? 50 cents?","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Paul Davies","United Kingdom","2012-07-24","Just returned with my son from a short break in Iceland. Its a wonderful place with nice people but badly served by its airline. Flights there and back delayed due to lack of available aircraft/late arrival of incoming flight and waiting for the return leg from Iceland there were constant airport announcements of badly delayed Icelandair flights to destinations all over Europe for the same reason. Surely a logistics problem that could be resolved. Terrible staff on flight out lovely staff on return so some people in the company do know about customer care but culturally and corporately this is not embedded.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Andrew Higgins","United Kingdom","2012-07-24","We travelled out to Iceland in April 2012. On the way out the aircraft was nearly full however Icelandair had made good use of the seats available. Unfortunately this could not be said on our return trip. We had booked in online and given seats near the front of the aircraft. The flight was called and we gave our tickets to board. The lady said we had a seat change. We got our seats where a gentleman said the seat between us was his! What made me upset was the aircraft was full. Instead of moving people around as in the first flight the first of 10 row had only 6 people in it. Know the front 2 rows of seat are bigger however the remaining seat were the same size with only a curtain as separation which can be moved. Icelandair need to have a think about all its passengers comfort.","","","Economy","","3.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","R Vines","United Kingdom","2013-09-19","I flew London to Lima via Madrid. The planes were clean and the staff were courteous and friendly. They deserve praise. Also all the planes were on time and the lounges in Madrid were fine. (Except for the absence of English- language newspapers). On board the seat configuration international meals and in-flight entertainment were from another age. Passengers are just not used to six abreast in Europe and on trans-continental flights nowadays. The food was below what Cathay Pacific served in economy 30 years ago.","","","Business Class","","4.0","3.0","4.0","3.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Elósegui","Spain","2013-09-17","BCN-MAD-LCG. Very pleasant flight to Madrid with polite crew and comfortable seats for a short haul flight although no food is served. Then we had a 1hr and 15min layover in Madrid and Iberia staff was very helpful and responded all our questions with a smile. The leg to La Coruna was very pleasant with a nice crew and fine seats. We landed early 20 minutes before scheduled time. I will fly again Iberia and I would recommend it to friends.","","","Economy","","9.0","4.0","5.0","0.0","3.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Douglas Wittnebel","United States","2012-03-02","Flew from Mumbai to Chennai on February 23rd 2012. Enjoyed the experience and was impressed with the service and the inflight magazine.","","","Economy","","8.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","H Hingorani","Thailand","2012-02-28","BKK-BOM-BKK. Friendly crew. Check-in both in BKK and BOM easy. Food onboard was very expensive compared to Air Asia. I always carry snacks. Water free. Plane 2/3 full. Everything was so hassle-free that I have already booked two more flights on this route for May and October at the same price.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Jensen","Germany","2012-07-09","Nice trip from Keflavik back home to Frankfurt. The flight was on time ground and flight attendant were friendly and helpful the cabin was nice clean and roomy enough for that route and everything was very uncomplicated and professionally done. Drinks were free headphones were not and food was average but quite expensive but that's not what really makes up the quality of an airline. A nice experience for a good price. Would book them again without a doubt.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","H Chay","United States","2013-09-16","MAD-MIA on beautiful new A330-300. Slightly early departure and arrival. Pretty good seat for economy with state- of-the-art entertainment system and plush cushion and blanket. But poor and scant food and detached customer relations.","","","Economy","","7.0","4.0","3.0","2.0","5.0","","","3.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","V Arumugam","Australia","2012-02-06","Kolkata-Chennai-Pune leg. The airline offers a very good product with excellent staff to go with it. The aircraft is well-maintained and the staff know what they are offering. They are a low-cost carrier however they don't cut corners on security and service.","","","Economy","","9.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","R Prasidh","India","2012-01-28","Airline staff at Ahmedabad were unprofessional and non-committal. Flight to Bangalore from Ahmedabad scheduled at 5 pm was delayed more than 3 hours and the behaviour of ground staff was irresponsible. As the expected time neared and no trace of the aircraft was seen the answer I got from ground staff was ""we don't know"". Arrival at Bangalore airport was chaotic. It took ground staff more than 40 minutes to put the baggage on the carrousel. Passengers arriving on other airlines were exiting the terminal before our baggage was even on the carrousel. Indigo was my preferred airline until my previous trip - a very steep deterioration in quality.","","","Economy","","3.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Nancy Kleinrock","United States","2012-07-02","I made a reservation in Oct of 2011 for a trip I was taking in June 2012. I got an email that said if your ticket was booked prior to April 2012 and you were flying Coach your baggage requirements had changed since they had added a new class called Comfort Coach. Those new customers who were going to pay more for the privilege could take on 2 carry ons not to exceed 20 lbs. each while the old coach customers me could only carry on 13 pounds. I had to get another valise that complied with this new ruling cutting down considerably on what I could pack. When I tried to upgrade so I could take more luggage I was told expedia had to do it. When I called they said no they couldn't do it try Icelandair. I arrived at the gate boarding passes having been printed there was no provision of separating luggage weights so all my travail was for nothing. I could have taken an elephant on board if it could fit in the overhead. The only thing complimentary on the plane was water. The flight attendants were professional but on the second leg of the trip they didn't even pass out a water bottle. I think I would rather cut my trip one day shorter and take Air France where they still treat you like a human being on a transatlantic trip. Expect to be fitted into a sardine can then you will have no surprises but a meal and a drink still goes a long way to making things a little more pleasurable. The airport in Iceland is another trip altogether. About 25 seats for a 125 people. Nothing was open when we arrived so it wasn't like you could buy a fresh sandwich or drink. Very unwelcoming. I was am not a satisfied customer and wont be coming back.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","N Zinberg","United States","2012-06-28","JFK-KEF-CDG return. Have flown Icelandair several times taking advantage of stopover in Iceland. This trip took flight that arrived in Iceland at midnight to witness midnight sun. Well worth it. No problems with any flight. Always on time comfortable and entertainment system excellent. Staff very efficient and welcoming. Only negative is limited food menu and from that not everything available. This for sure is an airline and not a restaurant. One must go through customs between flights at KEF and the airport signs and directions are confusing. Seating is inadequate there also. That is not reflective of the airline itself.","","","Economy","","9.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","B Murrie","United Kingdom","2013-09-15","This was a flight from Vigo to London via Madrid. After flight from Vigo was delayed 1 hour not even water or coffee served during 1 hour flight. Arriving in Madrid 20 minute delay to disembark due to being given wrong gate. Madrid to London flight selling food and drinks to passengers didn't even get to last row before landing. Staff attitude that you cannot even have a cup of water without paying. Overall experience very poor given that ticket wasn't 'Ryanair' type prices at all. Never again!","","","Economy","","3.0","4.0","1.0","1.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","O Amin","United Arab Emirates","2012-01-05","BBI-DEL. Flight slightly delayed due to late departure at Delhi. Seated next to the exit no recline for the seat and the other passenger behind! Aircraft was clean although some parts broken. There were huge selections of snacks and beverages. Although the water comes in such a tiny glass you have to pay for it. Cabin Crew friendly and with a natural smile. Overall this airline is professional.","","","Economy","","9.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","V Ladhani","Germany","2012-01-05","BOM-DEL-BOM. Boarding was swift and passengers greeted by friendly cabin crew. The flight left on time and the service friendly with enough information was given by FA's. The flight on second leg was one hour late and IndiGo did manage to reach out passengers by sending SMS. Again friendly crew and clear information from FA's. The only downside is the food could be tastier. The food sold inflight has absolute no value of money and leg space is poor for an 188 cm man. I had to fit in and sit in slanting positing.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","B Vancurova","United Kingdom","2012-06-21","LHR-KEF and back. This was the first time we flew Icelandair and we were very happy. Seats are comfortable soft drinks are free and food can be purchased. Crew friendly and helpful toilets clean. All flights on time.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Bilbao","Spain","2013-09-12","MAD-MUC-MAD in A321 and in A319. Flights on time no problems with luggage. Good staff but in MAD we had to use the self check in machines for our luggage. It was not possible to do it with the staff unless you were flying in a group. Food and drinks were not free and although some prices were cheaper than in the airport they were not cheap. There was not inflight entertainment. It was not a long flight to America but I think that even in Europe you could have some music. No problems but I think that as Iberia is not a low cost airline they should give you more for your money.","","","Economy","","7.0","3.0","4.0","2.0","0.0","","","3.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Badal Rag","India","2011-12-28","DEL-BKK on newly introduced international service by Indigo. Clean aircraft everything BOB on time and professional crew. Not very different from domestic services the only difference that food is priced in USD. The highlight was great value fare booked well in advance.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Berry","United States","2012-05-29","Round trip JFK-KEF-AMS in Business Class. Seats were wider meals were wonderful service was great and the onboard entertainment was excellent. Yes it is like domestic business class but the extended pitch of the seats compared to coach made it easy for sleeping. The trip went very fast compared to what it would have been like in coach on any airline. Economy Plus is located behind Business Class and it seems to be dark back there because it is by the exit doors and Coach Galley. If you aren't used to or can't afford Business Class on the major airlines this is a nice alternative and I would recommend it. Check-in is easy and the personnel are helpful. The use of the lounges in airports during a layover was a wonderful perk very relaxing and greatly appreciated.","","","Business Class","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","T Vu","United States","2012-05-21","We flew from IAD-Reykjavik-Paris. FAs were polite and efficient - especially to our children. The flights were on time and most importantly this airline did not change the itinerary on us. The seats in economy were adequate and the movies selection extensive. We would fly with Icelandair again.","","","Economy","","9.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Owen Evans","United Kingdom","2013-09-11","IBZ-MAD - Operated by Iberia Express. Flight times changed but no one from Iberia told us until we tried to check in meaning we'd have a really quick connection in Madrid. The check in staff were good enough to give us 2 seats in the front row of economy so we could get off quickly. Asked for quick connection tags on bags told no need they'll make your connection. Crew where friendly enough leg room was appalling! Amount of hand baggage that was allowed on was a total joke as was the rudeness of the passengers sat in front who felt the need to recline their seats before we'd even pushed back. No meal service or BOB due quick flight time but arrived on time into Madrid then taxied to the furthest gate possible! Got of quickly onto Jetty then made to go down onto the ramp and get a bus around the airport wasting a good 10mins we didn't have to play with to make our BA connection. Madrid Airport is a nightmare to connect in due to it's vast size and lo and behold after a very good BA flight we get to T5 and no bags! Thank god BA do IB's customer service at LHR as they got our bags back very quickly!","","","Economy","","3.0","1.0","3.0","1.0","0.0","","","3.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","C Vinod","India","2011-12-14","Did BOM-MAA once and doing my second today. Great crew. Very helpful at check-in. Courteous onboard and new aircraft's. Only hitch is food. While ticket rates are on par with Jet and AI particularly after KF problems one has to buy food and that too from a limited choice. Pre-booking is there but the website does not guide as to how.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Mark Sperry","United States","2012-05-20","MSP-TOR-KEF-CDG. Planes are clean huge choice for entertainment. Food choices are very good. Air Canada somehow messed up our luggage transfer in Toronto however Icelandair had it the next day.","","","Economy","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","S Rawlings","Australia","2013-09-04","Barcelona-Madrid-Chicago business class. We had very low expectations but were pleasantly surprised. The VIP lounges in BCN and MAD were very comfortable with a nice range of snacks and beverages. BCN-MAD sector was your regular short haul J class service with a reasonable breakfast. Upon boarding the MAD-ORD sector we were served pre take off drinks by and friendly and happy crew. They handed out cute amenity kits and served a lovely four course meal with matching Spanish wines. The cabin manager introduced herself to the entire cabin individually and took our lunch orders. Just prior to landing in ORD she again went through the cabin thanking everyone. Another light meal was serviced before landing and there were snacks available in the galley between services. The bathrooms were kept clean and all of the crew were friendly the entire trip. The seats were well maintained and fully flat although this aircraft was not fitted with the new IB seats. The only slight left down for the experience was the IFE which only came on about a hour into the flight and the choice of moves was limited to around 10 movies and none of them were that recent.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","B Lally","United States","2013-09-04","Recently flew from Boston to Madrid with Iberia. The worst flight experience I have had. No welcome from flight crew as we boarded the aircraft. Rude flight crew terrible service and terrible meal service. Iberia will never see me onboard their aircraft's again. I can fly to Europe with a more professional airline that caters to customer service.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","R Larson","United States","2011-11-18","Kolkata to Hyderabad. Check-in staff pleasant. Cabin crew professional and courteous. Aircraft clean but seats very tight. For a 2-hour flight the low price was more important than seat comfort.","","","Economy","","8.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","A Jain","India","2011-09-30","Mumbai-Bangalore. Flight on time great service from airport check-in to end stage. Well planned and executed model for passenger satisfaction. Taken to the aircraft by bus this afternoon flight was full yet the flight attendants were calm and courteous. They worked seamlessly with an almost natural smile. Aircraft clean. Onboard options for food were plenty though slightly pricey.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Mark Ackery","United States","2012-05-08","IAD-KEF Saga class. Check-in fast and easy. Icelandair now use the Air France lounge at Dulles. Crew great and food outstanding with many choices. Flight smooth and fast flight attendants friendly and very attentive. Read some negative things about Icelandair and never had a problem in all my 14 flights with them. My only gripe is that they do not post a check in time for passengers at IAD.","","","Business Class","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Derek Salter","South Africa","2012-05-08","Paris to New York via Keflavik - 7 May. Great service onboard flights on time seats comfortable staff friendly and helpful. Check-in at Paris was confusing. Huge queue had developed before staff arrived to open the counters. Check-in staff were helpful - I had tried to check-in online but not allowed and no one could give a reason. Easy transfer at Keflavik but airport waiting areas inadequate for the number of passengers waiting - many having to sit on floor. But this an airport criticism not one of Icelandair which is often a convenient and inexpensive way to travel from Europe to the USA if you do not mind changing planes.","","","Economy","","10.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","G Girish","India","2011-06-23","BLR-DEL return trip. Had a good experience yet again. The flights took had a timely pushback. Onward journey a bit delayed due to bad weather at BLR and the pilot had to change the takeoff runaway direction. Crew courteous and got my pre booked food. Return journey was uneventful as well. Will surely continue flying Indigo.","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K Zamuz","United States","2012-03-17","Our flight started at Seattle airport we were greeted by very pleasant people at the desk. We had a problem at security with one item in our carry on baggage we went to the Icelandair counter and they quickly checked our item through for free. Flight attendants were friendly and very helpful. We quickly connected with our next Icelandair flight to Stockholm and again a very pleasant trip. All in all it was one of the best flights we have had to Europe.","","","Economy","","7.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Sam Chantouf","United Kingdom","2013-08-27","Tangiers to London Heathrow via Madrid. The second leg of my journey (Madrid-London) was with Iberia. Aircraft was an A340. The seat was comfortable and the staff were ok no smiles but no bad service so I can't really comment on that. The journey itself was uncomfortable but can't blame Iberia as the weather is not in their hands. The only complaint I have with Iberia is that I checked in 3 bags and only 1 arrived I had to wait at the airport for nearly 6 hours to collect them what should of been a 4 hour journey ended up as 12 hours.","","","Economy","","4.0","3.0","4.0","2.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Rishad Patell","India","2011-02-17","Bombay-Jaipur return Pune-Nagpur. Easy check in and nice friendly staff in Bombay. On the return (Jaipur to Bombay) we were asked to carry no hand baggage onboard as it was a high security day. The airline could have informed us earlier as had breakable stuff in my hand baggage and they forced me to check it in. Pune to Nagpur efficient and competent crew.","","","Economy","","8.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","V Alapaty","United States","2011-02-04","Connection at Madras to Hyderabad (coming from US) and back to Madras connecting to US. Both trips an hour long each. Ground Staff helpful at both ends cabin crew charming and helpful. A320 clean and comfortable ample room in overhead bins. Remembering yester-years of Indian Airlines service attitude it is amazing what the open market brought to traveling Indian public.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","E Seabrook","United Kingdom","2012-02-28","Outbound flight OK except for entertainment monitor not working. On the return flight the cabin crew allowed two men to board the plane swigging beer from open beer bottles and proceeded to chat to them whilst they seated them in the emergency exit row. The cabin crew also made no attempt to stop one of the beer-drinkers from using his mobile phone during the flight. This lax approach to safety by the cabin crew is greatly concerning.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Punnamkuzhy","United Kingdom","2012-02-16","LHR-KEF-LHR. Nice check in staff and the cabin crew kind courteous and very helpful. Flight out delayed 30 mins. Seats were quite comfortable and leg room adequate. Inflight entertainment was good. Prices for food onboard are quite high. Inbound flight was ok check-in at Keflavik quick and the flight boarded quickly. It was on an older aircraft and my inflight usb charger port was not working. Other than that it was a pleasant flight and service from the cabin crew pleasant as well. The ticket prices are a little on the higher end of the spectrum considering food isn't included with the ticket.","","","Economy","","7.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Phillips","United Kingdom","2013-08-18","Business Class LHR-Alicante-Madrid. Do not consider 3 seats being used for 2 people as Business Class. Very good BC lounge. Unable to check in online for return journey. At Madrid again used the lounge and did some shopping. Our boarding cards which show priority and clearly seating in BC shows boarding ends 10 minutes before departure. We arrived at the gate 15 minutes before departure and were told the gate had closed and we would not be allowed to board. Had a very officious supervisor who was not going to budge and insisted the gate closed 15 minutes before departure. She would not agree with what was printed on our boarding card and said that it was wrong. Eventually someone must have said something sensible to her because she finally caved in and allowed us to board. She would not however stop arguing - even when we were walking down the finger to get on the aircraft. To add insult to injury we sat on the aircraft for 10 minutes before 2 female passengers with a child boarded and went through to the economy area. Priority on our boarding card was obviously lost on that member of staff.","","","Business Class","","5.0","3.0","4.0","3.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2013-08-15","MAD-VGO. Operated by Iberia Express. Excellent check-in fast track security and lounge. Onboard service was nice on this short flight. Crew was composed of young women very well groomed and enthusiastic. The plane was 22-years- old but it was very well maintained and it didn't seem that old as it was equipped with new lavatories cabin panels racks seats etc. We arrived 10 minutes early and my bag was the first to come out on the belt.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","3.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","R Sunil","India","2011-01-24","Return flights from Goa to Delhi the experience was enjoyable with efficient checking in DEL-BOM. An efficient airline which prides itself at being on time with helpful air and ground crews. New clean aircraft - just one grouse though a low cost carrier it would be great if the leg space was better. I am about 6 feet tall and it becomes uncomfortable in case of flights which are over an hour or so.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Philip Hartfield","United States","2012-01-18","SEA-KEF-LHR. Flew from SEA to LHR on Dec 24th Premium Economy was very good leg room IFE and food was nice clean aeroplane both directions. On return trip there was a delay in London due to bad weather over the UK and outbound flight to KEF was delayed. Icelandair ground staff in London were professional and helpful. Upon arrival in KEF ground staff again very helpful and sorted out a hotel and taxi in KEF. Flew back to SEA next day in Saga class again service was very good and I will certainly fly Icelandair again.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Alexander Ford","Luxembourg","2013-08-12","Iberia Express: Even though you book Iberia you're being dispatched to any carrier that flies under their codeshare agreement or any new venture that they have founded. Not a positive approach for frequent flyers. This flight from Alicante to Madrid was operated by Iberia Express. I did hear about this before but if this is a cheaper airline then why did I have to pay a premium price? The plane an old A320 with new leather seats was packed with far too many seats. The cabin attendants a bunch of young women better groomed then Iberia classic but less 'cool' and professional. The English announcements were so bad that words can't describe. How can this airline be part of an airline alliance such as one world. The worst on this flight was the sound that played each time they made a public announcement. Just like on the old Iberia planes. After landing they announced how proud we can be of them being 10 minutes early and that the statistics can be found on the net about this. Even though touch down was ahead of time I'd much prefer to be 10 minutes ahead of time out of the plane.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Magana Juan","United States","2013-08-12","First time flying out of USA to Europe. Miami-Madrid great flight! We had an Airbus 340 and everything went great! The food and service was 10x better than most American airlines (airlines that operate in the US). Flight attendants were so nice. Then we took a flight from Madrid-Paris that went well! We went on Economy Class and they treated us like in 1st class the whole way! I sat next to the window which was a big plus. Overall very happy with Iberia.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","A Arnold","United Kingdom","2010-12-30","Return flights from Goa to Delhi the experience was enjoyable with efficient checking in friendly and polite cabin crew and new air planes.","","","Economy","","10.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Simon Dadd","India","2010-10-08","MUM-DEL. Excellent service - paid Rs300 for the front row which if you're my size is worth it! Inflight food is on a pay basis nothing special but it's good size portions and not bonkers expensive. Great inflight crew cheerful and engaging brand new planes. My first choice now for domestic Indian flights.","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Lawley","United Arab Emirates","2012-01-11","BOS-KEF-LHR Jan 2012. I was booked in Premium Economy and figured this would be a regular Economy seat with a blocked middle seat but it turned out to be a regular Business Class seat on both legs (2+2 on 757-200). Personal space was very good (akin to domestic First in the US) good recline and a good IFE system. IFE was touch-screen with a good selection of On-Demand movies and audio channels. The Premium Economy service was different to Business Class service - even though we were in the same cabin with the same seats. Premium Economy meals were sandwiches and salads - Business Class looked like a more substantial meal tray with glassware. Premium Economy could use the Business Class lounge at both Boston and Keflavik. A very pleasant trip.","","","Business Class","","9.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Mukesh Lal","India","2010-09-07","DEL-CCU-DEL NAG-DEL a few times and happy to take IndiGo. The seat pitch makes me feel a little cramped at times but otherwise is excellent. The crew is courteous and always ready to help.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","N McAlpine","Australia","2012-01-09","LHR-KEF and KEF-FRA (economy). Flew two 757-200WL and was impressed! Check-in was fast in both London and Keflavik and Icelandair ground personnel there to offer assistance. Both flights were packed however we managed to board on time and arrived in both KEF and FRA ahead of schedule. For a semi low-cost airline I was impressed as all passengers were able to use the on demand inflight entertainment free of charge. In economy we were offered a free drink however food had to be paid for which in my opinion was overpriced. Facilities in the refurbished Keflavik airport were excellent.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Smith","United Kingdom","2012-01-04","MAN-KEF-MAN outbound flight was reasonable and luckily I was able to change my seats when I checked in online as we had not been allocated seats together. Inbound flight was delayed 11 hours. We were sent an email with details of a 9.5 hour delay in advance but when we arrived at KEF the delay was even longer totalling 11 hours. Explanation was delayed plane incoming to KEF. Very inconvenient having work commitments to get back to.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M ElóSegui","Spain","2013-08-08","BCN-MAD-CPH. Barcelona to Madrid went very well polite staff and on time. Iberia staff at Madrid were very helpful and flight attendants on Iberia express flight to CPH too. We arrived on time and everything was excellent.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","G Gebauer","United States","2013-08-08","Very disappointed. We flew Madrid to Los Angeles on an airbus A300. This is a long flight (13 Hours) with no back seat screens only old TV sets which you had to crane your neck to see. Awful movies. My husband's earphone connection was broken. Food was dreadful. When we arrived in Los Angeles we had to wait another 45 minutes for an Air France plane to move out of our docking area. I will not fly with Iberia again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","R Patell","India","2010-08-17","Pune to Nagpur return. Smooth efficient check in. Flight 80 minutes with breakfast you can buy onboard. Due to turbulence the cart never got to where we were. Staff very pleasant. Return trip late evening flight. Delayed by 45 mins but managed to do a quick turn around and got us to Pune on time.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Tseng","United Kingdom","2012-01-04","LHR to KEF return in December 2011. The boarding process was poorly managed. The flight attendants were friendly but because food was paid for in economy it made the process so slow. Near the end of the flight there was a mad rush for the toilets. The flight back to London was a little better. It was late but I really am not sure why everything else was ready but as we being seated I saw the plane being loaded with baggage. This is a bit silly as it is proof of poor organisation skills. I would fly Icelandair again and since it is a short 3 hour flight economy is fine.","","","Economy","","5.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Simon Delcomminette","Luxembourg","2013-08-07","Booked flight from Barcelona to Valencia and return. Without notice the flights were cancelled. Very poor alternative. From Madrid and from there to VLC! 4-5 hours instead of 40 minutes. Never again.","","","Economy","","","2.0","1.0","1.0","0.0","","","0.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Adnan Mir","Australia","2010-07-21","Bangalore to Mumbai good quality from this budget airline. Flight on time leg room good and boarding a breeze. I will use IndiGo Airlines as it is value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","Hirofumi Suda","India","2010-07-04","Kolkata to Guwahati and Kolkata to Bangalore. Check-in okay not too friendly. Aircraft were new so cabins kept clean. Seats okay. Cabin crew better than ground crew. Cheap tickets. The only complaint is that the food is expensive - INR 150 for chicken sandwich is too much considering it's just a 2 piece sandwich which you can get for INR 50 at super-markets. The great thing about IndiGo is the on-time performance.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Kevin Tunnicliffe","United Kingdom","2011-12-20","Man to Keflavik December 2011. First time with this airline and I was impressed with the quality of service and the good legroom in economy. Soft Drinks and beverages were free of charge however alcohol and any food had to be paid for. Headphones were also for sale but I used my own and watched a couple of movies from a reasonable selection available. When forced to wait on the tarmac at Manchester for de-icing for 3.5 hours the cabin crew made sure water soft drinks and beer were available free of charge on demand. Toilets were opened and the cabin crew were great. I would certainly fly them again for short haul at least.","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","E Rossi","Italy","2011-11-22","We took flights from/to London Heathrow. The flight was good the seats quite comfortable with enough space for the legs. The service onboard was poor but we didn't expect much for a night flight. Some TV monitors didn't work at all. The landing was terrible but it was due to horrible weather conditions. Not that bad and probably the best way to travel to Iceland.","","","Economy","","7.0","","","","","","","1.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","P Berkers","Belgium","2013-08-07","Brussels-Guayaquil (via Madrid and Quito) at 6/7/13 and return from Quito to Brussels (via Guayaquil and Madrid) at 27/7/13. Flight from Brussels to Madrid operated by an Airbus 321. Lots of legroom food and drinks for purchase. Boarding in zones and on time departure. Intercontinental flight to Guayaquil with a stop in Quito was operated with an Airbus 330-200. No individual entertainment and lesser legroom than on the flight from Brussels to Madrid. Flight from Madrid to Quito was 11hrs 10mins long. Boarding in zones started on time but plane left the gate one hour late. Food was average and FA's (none were smiling) were not seen between the meals. Landed in Quito an hour late. Announcement made that passengers for Guayaquil must leave the plane and wait in the lounge in Quito. For the short hop to Guayaquil (30 mins in the air) boarding was again well organised and the captain apologised for the delay from Madrid. Arrived 50 mins late in Guayaquil. FA's friendlier on that short hop. Return from Quito. No departure tax was needed to pay because everything was included in the ticketprice. Same old plane Airbus 330-200 service and entertainment (showed only 2 films instead of 3) and also the legroom was the same as at outbound flight. Departed in Quito and in Guayaquil punctual and we arrived 10mins early at the gate in Madrid. At the stop in Guayaquil we had to again leave the plane and go trough security. Punctual departure to Brussels with an airbus 321 with more legroom than the intercontinental flight. Food and drinks for purchase. Arrived at Brussels 20mins early at the gate. Luggage arrived at the same time when we arrived at the luggage claim area.","","","Economy","","4.0","1.0","2.0","3.0","1.0","","","2.0","0"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","N Sarkar","India","2010-06-30","Kolkata-Jaipur route on time clean aircraft and nice crew. One bad thing about this airline is that they do not even serve water at free. Snacks were expensive outside foods are allowed.","","","Economy","","6.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Guy Cooper","United States","2011-11-15","LHR-KEF-JFK. The fare was 30% lower than a direct LHR-JFK flight so I liked that a lot. The 757 is a great aircraft and the ride was smooth the legroom excellent my seat extremely comfortable. I had to make a fast transfer to the Keflavik-JFK flight and I agree with another reviewer that the airport makes one feel like a yo-yo up down up down and finally up. Needs work. Airline staff and crew were first-rate highly professional and a pleasure to fly with though I felt one should be able to pay cash and get change rather than using plastic for inflight purchases.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Peter Mair","United Kingdom","2011-11-15","LHR to KEF return. Clean comfortable 757 in both directions with pleasant cabin crew. I don't mind paying for a snack inflight but Icelandair could try harder with what's on offer! Late going out due to excessive traffic both in and out of LHR and return due to late arrival of incoming aircraft but time was made up by 20/30 minutes in both directions. The only problems were with unhelpful (KEF) and rude (LHR) ground staff. What a pity.","","","Economy","","7.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Martin Fernandez","Spain","2013-08-06","VCE-MAD. Lots of people at check-in but it was quick. Boarding by zones was chaotic due to passengers attitude staff was not to blame. Seats were comfortable and service was OK. There was a delay on departure but purser and captain apologized for that and we finally arrived only 15 minutes late. Overall a pleasant experience and very good value for money.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","5.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Dadd","India","2010-06-29","DEL-CCU-DEL. Full flight outbound but seated in front row which was good. No queues at checkin nice crew cheerful and professional. Flight left on time and landed early - baggage was off within a few minutes wait. Coming back slightly less good check in experience - at airport several hours early after arriving in international - wouldn't let us check in until 2 hours before departure. When asked for front row seats were told we'd have to pay - got it free on outbound guess I was lucky! Flight crew again cheerful and attentive. Flight was early again bags took about 20 mins but that's par for the course in Delhi. Inflight food not paid and ok value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","A Chitre","United States","2010-06-08","BDQ-HYD via BOM. The check-in at Vadodara was smooth though they did not give me through check in to Hyderabad. I had to claim my luggage and re-check in at Mumbai but it was smooth. Ground staff courteous and efficient. Aircraft clean cabin crew efficient and courteous. Boarding at Mumbai was chaotic. Overall not bad at all.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Branham","United States","2011-10-17","SEA-KEF-LHR and back. B757 planes and carry-on restrictions make loading and unloading faster and way more efficient than much larger planes other carriers fly. Legroom in Economy was good. The inflight staff on our flights were courteous and helpful. We appreciated that alcohol was not freely available. The only problem we had was that the video screen in one of our seats on the KEF-SEA flight did not work and the window shade was broken and would not close. The flight attendants helped us find an alternative seat.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Illsley","United Kingdom","2013-08-05","MAD-UIO-GYE-MAD-LHR. Pre-selected seats for an additional fee several months in advance however informed a few weeks before departure that our selected seats weren't available for outbound flight. Had flown into Madrid on a BA codeshare from Heathrow and legroom was probably better than on the long haul Iberia flight. Seat on Iberia has a box which severely reduces legroom. Inflight entertainment was poor however we had prepared for this and knew about it beforehand. Food was pretty good and cabin crew were reasonably approachable. Landed in Quito 20 mins late. Return flight: At check-in they told us that our pre-reserved seats had been sold to someone else. A departure tax had been retrospectively added a cost which Iberia should have absorbed. Flight to Madrid involved a technical stop in Guayaquil. Flight between Quito and Guayaquil was delayed however the real shocker was when the plane had to turn around an hour after leaving Guayaquil and make an emergency medical landing. Significant delays were caused. When had taken off for a second time out of Guayaquil we were carrying a 4.5 hour delay. When we finally landed in Madrid we were advised that there were no available connections to Heathrow that night so we needed to overnight in Madrid to fly out the following day. Iberia agent who helped us with hotel vouchers etc. was quite helpful and had clearly exhausted all possible routes to London. Stayed overnight at a hotel at Iberia's expense and the following morning to the earliest flight back to London arriving 15 hours later than scheduled. Service was very poor will try to avoid.","","","Economy","","3.0","2.0","3.0","3.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","V Gomez","United States","2013-08-05","Houston (IAH) - New York (JFK)- Madrid (MAD) - Seville (SVQ) on July 12th 2013 and the route back was Seville (SVQ) - Madrid (MAD) - London (LHR) - Chicago (ORD) - Houston (IAH) on August 2nd. I was pleasantly surprised with my last long haul light with Iberia. The seats were comfortable and had their own individual screen with a wide variety if entertainment to choose from. The food was good and flight attendants were nice.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","A Swamy","India","2010-03-19","BLR-BOM on the early morning flight. Cabin was clean. FAs attentive and courteous. We had pre-booked snacks and served a good Veg Sandwich and juice. Quite good. Other choices too were available.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M McManus","United Kingdom","2011-10-16","MAN-KEF-SEA return. From a negative point of view the carry on baggage is very restrictive (just 6kg) you have to pay for inflight meals and you also have to pay for headphones for the in flight entertainment. You can get round this last part by bringing your own on the flight. However the airline is clean and has real character. You are given pillows with Icelandic lullabies written on them and the headrests all have Icelandic proverbs on them. The crew are helpful and friendly and ground crew at KEF airport were genuinely cheerful and helpful.","","","Economy","","8.0","","","","","","","4.0","1"
"indigo-airlines","/airline-reviews/indigo-airlines","IndiGo customer review","S Anand","India","2009-12-19","DEL-PNQ. Flight on time. Nice and clean aircraft. Wide range of snacks available for purchase though rates were exorbitant. The only negative point would be air hostesses being less interactive and involved.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Nadia Gallas","United States","2011-10-09","Stockholm to New York. The tickets were more expensive comparing to other airlines. We started boarding 35 mins after the scheduled departure time. We had to pay for basic meal on the 3.5hr flight from Stockholm to Reykjavik and on 5.5 hour flight from Reykjavik to New York. The flights were not pleasant with the staff too slow and busy all the time with processing payments for the services. I fly to Europe every year for a vacation and have never experienced the payment for basic meal.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Gisela Kerans","United States","2011-10-09","I travelled from SEA-KEF-FRA return. I was very disappointed not receiving any food on an overseas flight. My suitcase arrived in SeaTac dripping wet. It was raining in Iceland hard when I changed planes and I have a feeling our luggage was left in the rain without any protection.","","","Economy","","5.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A David","Belgium","2013-08-04","Madrid-San Jose CR. Terrible seats the staff need English lessons the bread was tough cold and old. I take Iberia because I have no other options but is a really bad airline. 11 hours of pain in my back and even lower.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","L Salomaki","Finland","2011-09-30","HEL-YYZ. Paid about 700 euros for the roundtrip. I'd rate the cabin crew ok but not comparable to other competitors. I'm using this airline simply for the shorter flying time 4 hrs + 5.5 hrs total and less chance of losing my luggage since Reykjavik airport is typically not congested with transit passengers. Seats are ok (I'm petite) and everyone has their own TV screen. Food and headphones are extra. I'd recommend this airline to travellers who want the shortest possible route to North America from Europe/Scandinavia.","","","Economy","","6.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","F Kane","United Kingdom","2013-07-31","London - Quito via Madrid. Terrible. Food: I ordered vegetarian it was a disaster the main dish was rice with about 3 green beans. Vegetarian on Iberia means vegan so no yoghurt cheese or anything interesting. Leaves you starving. Seats: Old and tatty. No entertainment system on an intercontinental flight! Staff hide for most of the trip. The only reason I booked Iberia was that they offer a flexible economy flight for less that their competitors and I needed flexibility. Not recommended.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Wolf","United States","2011-09-29","SEA-KEF-LHR in Economy Comfort. Reserved seats would change from week to week and even though we had a reservation for 2 people we ended up being assigned seats in adjacent rows. Seattle check-in was a breeze and the use of the BA lounge pleasant. Note that the lounge only offers packaged snacks but plenty of drinks. Our flight left 35 mins late due to some Exit sign bulbs that needed replacing on the aircraft but announcements were frequent and useful. Crews were friendly and smiling and worked it out with other passengers who also wanted to sit together and were still in Saga Class seats. The seats were comfortable although the pitch was a meagre 33"". A/V system was adequate and meals were fine. Arrived Keflavik only 10 mins late. We had to go through Security Screening then Passport Control into Iceland then 3 mins later Passport Control out of Iceland. KEF-LHR also a decent flight same seat jockeying and a Turkey Sandwich for breakfast is an odd choice (but it was quite tasty). Due to air traffic control we landed at Heathrow 35 mins late. Terminal 1 is a labyrinth of dreary corridors and Passport Control lines were slow-moving. Staff were pleasant and by the time we got to Baggage Claim our bags were there.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Hasuko","United States","2011-09-25","Wife and I flew roundtrip from Seattle to Frankfurt. Ticket price was attractive. Flight attendants were fine from Seattle to Reykjavik. From there on and on return trip they were distant impatient and too busy to care about requests for water pillows or blankets. Asked one male attendant for water he told me to wait until service starts in 15 mins then grudgingly gave me a cup of water because I insisted. On return flight two flight attendants told me to ""wait a minute"" before hearing my requests but never returned to hear them. Seats were tight bottom cushion thin and hard - had to use pillows for cushion. Flights were delayed as a rule. Reykjavik airport arrival customs setup etc are a nightmare especially when our flight arrived late and we just made connecting flight on last call. This was our first and last trip using Icelandair.","","","Economy","","1.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-07-30","MADRID-PRAGUE-MADRID. Outbound flight on time. Fast check in at Madrid. Boarding by rows. FA nice for a 2.5 hour fligth food for purchase expensive. Arrival on time bags on belt very shortly. Way back: long line for checking in at Prague airport used self check in kiosk fast and easy. Boarding by rows and priority again food for purchase on a 3hr flight same menu. FA nice and friendly arrival on time at Madrid airport.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2013-07-29","MAD-ORY. Fast check-in and boarding. Airbus A321 was clean and comfortable with good seat pitch even in the last rows. The crew was friendly buy on board service was a little expensive and a bigger selection of choices would be nice. We landed on time and arrival experience at Orly was OK.","","","Economy","","9.0","5.0","5.0","3.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Ellingsen","United States","2011-09-11","BOS-KEF-ARN return SVG-KEF-BOS. These 4 flights were without a doubt the most uncomfortable I have experienced. A tall person sitting in Economy Class does not know where to put his legs. I developed leg cramps on both transatlantic flights. You have to pay for food and drink and order from a very limited menu. The IFE system was not working properly. No games outdated movies. The only thing that seemed to work were the commercials for tour operators around Iceland. The IFE would shut off completely at times. The flight attendants were not rude but seemed rather cold and exuded an air of superiority. First experience with Icelandair and definitely my last.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Rock","United States","2011-09-11","My family went on a cruise from Stockholm. Flights from Los Angeles-Seattle Seattle-Reykjavik no problem Reykjavik to Stockholm had big problems 30 mins after boarding they came onto the speaker saying we all need to get our stuff and get off the plane we do not have a flight crew for today. No one knew where to get our luggage how to rebook or when the next flight was. 3.5 hrs later we had our luggage and a new flight the next day. After arriving at hotel we found out we would have to pay for the hotel. This is extremely poor service considering the price we paid for our tickets.","","","Economy","","2.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Edward","United Kingdom","2013-07-28","I flew from Vienna - Madrid - LHR - ACC. Flight from LHR-ACC was perfectly ok with BA but the rest was poor. MAD airport staff were very rude. I don't know why BA is in partnership with this airline. My advice is simple stay away from this airline and MAD airport.","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Hufford","United States","2011-09-07","Booked Economy Comfort Dulles to Heathrow for a very good price. For that we got Business Class boarding check-in free bag check entertainment system beer/wine/champagne meals snacks and access to Business Class lounges at all airports. They bump you forward as Economy seats oversell so two of four legs got bumped up to Saga class seats though Economy Comfort seats were fine. No elbows in your ribs like regular Economy. Generous leg room. Flights all arrived within 15 mins of schedule service attentive and mostly happy. Entertainment system was problematic outbound fine on return. Boarding in Iceland was a bit chaotic and uncontrolled.","","","Business Class","","9.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Christopher Cotton","United Kingdom","2013-07-21","MAD-LAX Business Plus. Worst business class flight I have experienced. Ground staff were good. The Lounge at MAD pier was OK. The service on board was abysmal. They brought around papers and magazines but there were no English publications only Spanish. Secondly not a smile from any of the crew at any time in fact they all bordered on rude. It is obvious that the customer is in the way of them enjoying themselves. Drinks were not served until 1 hour after take off. No welcome drink. The hot towels were cold and damp. The food where do you start? Starter tuna salad 2 small strips of tuna on lettuce and cold soup out of a packet. The main was veal 2 thin strips and some spinach. There was plenty of bread and wine but the food left you feeling hungry. The snack bar was not replenished. I asked for a diet coke and was sighed at by a crew member and did not get it. This is not business class food nor service. The seat was broken and did not extend. I reported it to a crew member but nothing was done not even an apology. The AVOD system had 8 B rated films that were years old. Overall it is pathetic excuse for a business class experience. I can only thank my lucky stars I am flying BA Club home. I will never set foot on Iberia again.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Simeone Enrique","Belgium","2013-07-15","BRU-MVD-BRU via MAD. Delighted to know they have stopped the MAD-MVD services. It obliged me to find other ways to get to MVD. This company is good on short haul flights and on the phone when you are a platinum customer. For the rest either on board or check in they are just a disaster. The crew are sulky and lazy and they do not want to do their jobs correctly. Once you've boarded late at night for the intercontinental legs staff disappear. Services like food drinks and amenities are just a joke and cleanliness of the cabin and toilets just does not happen! Old and tatty planes. Goodbye Iberia - just hope I never have to board one of your planes again. However must admit that I will be happy to try their new A330 services.","","","Business Class","","2.0","3.0","1.0","1.0","2.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Johansson","Sweden","2011-09-05","Sweden to Washington DC return. Tickets were cheap however you don't get any food during the flight everything has to be paid for. On my return our flight was cancelled due to technical difficulties. Things were chaotic and there didn't seem to be a plan to deal with this. I was forced to stay for 48 hours extra at a hotel. The support were not located at the Dulles airport so they couldn't help me with my hotel accommodation. They only had one flight out from Dulles each day so their local personal arrived around 3pm. Yes it's cheap but if something goes wrong expect to have some extra trouble. I have now learnt that there is a big advantage of travelling with a big airline or at least airlines that have more than one flight each day at the specific airport.","","","Economy","","2.0","","","","","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","L Amaral","Portugal","2013-07-07","IB 6345 25th June Madrid to Panama City. Plane was clearly in need of a refit everything was old. The crew also seemed tired and not at all interested in what they were doing. My seat when it reclined to make it a bed had something broken on the arm. I informed the head of cabin crew and after some effort he came to my seat and noticed the fact. He did not present any excuses only said that he would inform the maintenance that a repair was needed. They had one meal less so at first they were unable to give me the entrees and they with excuses provided me with a salad from the crew saying that it better than what they had served to the rest of the passengers. In the whole it was a very unpleasant experience. Iberia should be avoided whenever there are other options.","","","Business Class","","4.0","2.0","1.0","2.0","2.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K Anderson","United Kingdom","2011-08-30","Our tickets were very expensive for the service we received. For four hundred pounds per ticket for the 2.5 hour flight from London Heathrow-Reykjavik I expect a free meal drinks and a working entertainment system as well as a more generous checked bag allowance. Inflight entertainment didn't work on my monitor despite multiple re- starts. There was nothing to distinguish Icelandair from a more budget competitor. Keflavik airport is beautiful but badly designed - you check-in on the ground-floor go through security on the second floor duty free on the second floor passport control down to the ground floor queue at the gate on the ground floor and then go to the second floor to board.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Chiasson","Canada","2011-08-25","Halifax to Reykjavik to Paris return. Meals were good quality and I was able to get an empty row. Service was extremely friendly and helpful. This airline is great for those who need to save money but still want a pleasant voyage.","","","Economy","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","C Woodard","United States","2013-07-07","I booked with BA and my return flight from Nice to Madrid to Boston was Iberia. I figured BA would only partner with something comparable - wrong! Old planes with terrible seats and no individual entertainment system. Only one tiny screen for the cabin with one movie on an 8 hour flight! I thought I had travelled back to 1981. Rude flight attendants who have no real interest in helping anyone. Even the food was pretty poor.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Chris Harrison","United Kingdom","2013-07-07","25/7/12 from Manchester to Madrid and on to Lima. Long delay at airport. Rude unhelpful staff who couldn't care less about their customers. Inedible food. Non existent inflight entertainment. Uncomfortable smaller than average seats. To cap it all a party of older teenagers ran up and down the cabin screeching to each other and playing loud music! When I mentioned (very politely) to the cabin crew that the noise was very loud she just shrugged her shoulders and walked away. Worst of all was the lack of cleanliness! I will not use them again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","John Owen","United Kingdom","2011-08-16","Minneapolis to Manchester via Keflavik in Saga Class. Legroom very cramped should be advertised as Premium Economy. Menu choice not is not inspiring. Priority boarding in Minneapolis was just a scramble so why pay extra money. Disembarkation at Manchester was a total shambles with the gate agent insisting that Glasgow bound passengers disembark first for a security check. She was shouting causing lot of pushing and shoving between the airbridge and aircraft. Even the flight attendant looked shocked.","","","Business Class","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Merchant","United Kingdom","2011-08-14","Flew Toronto to Manchester via Keflavik. Staff were friendly and leg room was adequate in Economy Class. I didn't like the lack of free food on the flight from Toronto so had to sustain myself on tea and coffee. The flight from Keflavik to Manchester wasn't too pleasant with no communication or apology for the delay from staff. We started boarding 15 mins after the scheduled departure time. Icelandair does have a budget feel for a national carrier and would avoid using again.","","","Economy","","5.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Julie Everett","United States","2011-08-09","Economy plus on Icelandair. We were highly disappointed with our seats service and poor attitude of most of the flight attendants. Our seats were right by the door and bathroom. I would have been better off back in Economy and saved the money.","","","Economy","","3.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-07-03","JFK-MAD. Very rude woman at check in for business passengers. She was a BA employee attending IB flight. Security fast line closed so used the economy line it was fast. Iberia uses BA lounge here at T7 very nice big selection of drinks. Flight boarded on time new A330 with new business product. Seated on 4A window feels very private and comfortable. FA very nice first time I have seen them so chatty with passengers. Departed on time nice service during this night flight. Tasty dinner and wines offered. Before arrival in Spain the served breakfast but I just had coffee so no comments on this. After arrival cleared customs and bags fast on belt.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","H Parks","United States","2013-07-01","First time on Iberia. Company booked me on Iberia for my business from from JFK-BCN via Madrid Airport. For my 7+ hour initial flight to Madrid from JFK the plane was so old that it didn't have any kind of entertainment system at all! I was shocked to see that this kind of plane still existed! Food was decent flight attendants were average seats were very uncomfortable and small. I'm a 5'7"" female and even to me the legroom was very tight so I kept on hitting the seat in front of me. I can't imagine a man taller than 6ft sitting there. Only into 2 hours into the flight my bottom started to hurt. Chairs are very awkwardly set-up as in angles and very uncomfortable. I will not be flying Iberia again.","","","Economy","","3.0","1.0","3.0","4.0","3.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","David Webster","United States","2011-08-05","My wife and I travelled Boston to Oslo. The total trip consisted of 4 segments via Iceland two each way. At check-in and on each succeeding segment we were reassigned to different seats and were unable to sit together. It was very disappointing.","","","Economy","","","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Harold Bush-Howard","United Kingdom","2013-06-28","Still inconsistent food. Some times very good other times indifferent. My review below of MAD-BOG mentioned the food still being mediocre. However having just taken my return flight from Bogota to Madrid I must praise the delicious food on offer. It was so good I asked for seconds. The 'consommé' was very tasty although it came with the usual Iberia boring bits of cheese and greens for starters. For main I went for a delicious chicken stuffed with vegetables and blue cheese. The cabin service director spoke to every single passenger in the very full business cabin just after take off and before landing. I thought this was very good service. He took his time to do this and all FAs were smiley and efficient just as they should be. Iberia is improving for sure. Sadly the new modern seats wont be available on the Latin American service for a while ad they are putting then only in the new A330s which will gradually replace the old A340s.","","","Business Class","","9.0","4.0","5.0","5.0","1.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","I Perry","United States","2011-08-03","SEA-KEF-HEL return. First leg (SEA-KEF) was okay no free food provided luckily brought my own headphones but at KEF there was a strike and ended up being delayed 11 hrs. No help at the airport and another airline took me to HEL. On the return I was assured by Icelandair that another strike going on would not affect my flight. However at the airport I was re-routed from HEL-YYZ then to YVR and then to SEA. Was home 24 hrs later than scheduled.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Hartman","United States","2011-07-26","5 of us flew SEA-KEF-CDG return. Our return flight out of CDG was (originally) delayed due to a problem with the plane. The passengers were given no information and told to go to a hotel at CDG where they fed us. 7 hrs later we were told to go back to the airport re-checked our bags went through security and waited there until midnight at which time we were told the flight was cancelled. Back to the hotel woke at 6.30am went back to the airport where complete chaos ensued. There was 1 Icelandair employee trying to make plans for 150 passengers to get to a variety of destinations. Anyone who wanted to leave had to run around CDG trying to find seats with other carriers. The 5 of us left France 48 hrs after our original flight on two separate carriers. Icelandair has no employees on the ground (that we saw) in Paris. They out source ticket/bag handling to a group which is ineffectual and cannot help you.","","","Economy","","","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Graham Blake","United Kingdom","2013-06-26","LHR to MAD MAD to Santiago in Business class. All I can say is do not use this airline. I fly many times a year on many airlines and these were by far the worst. There are too many issues to list but here are a couple. LHR to MAD - awful food and a choice of cheap red or white wine. Disinterested cabin crew. Aircraft too hot. MAD to Santiago - No choice of main course. When I said I don't eat fish I was informed that was all there is. Had to wait 10 mins for milk for my tea. My second cup came with no spoon also lukewarm. Breakfast awful. Cabin crew once again disinterested.","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Peter Hansen","United States","2011-07-19","Icelandair to Scandinavia departing from JFK connecting in KEF for STO and then from CPH-KEF and KEF-JFK all Saga class. We took advantage of the free stopover in Iceland on our way back. I have only one complaint and that is that the departure hall in KEF crams several gates into a small area with almost no seats. Saga class is quite comfortable and the level of service was excellent. The cabin crew was friendly and attentive without being intrusive. The seats are not lie-flat and don't even recline very far but they are spacious and comfortable. The food from JFK-KEF was quite good from KEF-JFK I had the sushi which was ok. In-flight entertainment was decent although there were quite a few commercials for various Iceland tours. I wouldn't choose Icelandair for business travel it's hard to get any sleep as the flight to KEF is somewhat short and the stopover consumes time. But for leisure travel to Europe I would recommend Saga class for value-conscious travellers.","","","Business Class","","9.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Elósegui","Spain","2013-06-19","BCN-MAD-BOS. Flight was on time and we landed early at Madrid. Then we had a terminal change but the flight was delayed by one hour. The flight was very empty so we could choose seats. Seats had a lot of recline and legroom. Staff was really friendly and even brought us business class items if we requested them. We landed in Boston just a bit after schedules time. The flight was excellent.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Derek Salter","South Africa","2011-07-18","Seattle-London via Keflavik. Both flights on time both v full and both flights in Economy. Despite that seats were comfortable and personal TV system good. Staff pleasant and v helpful. A convenient and cost effective way between USA and UK especially if travelling one-way only.","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Wu","United States","2011-07-18","The trip from JFK-KEF was uneventful other than the fact that I requested for my monitor to be reset twice to no prevail. It was our trip home from CDG that made it the worst trip ever. After everyone boarded the plane we were told to take all our belongings and get off because of some problem with the plane. We waited for 1hr to find out flight was cancelled and we needed to pick up our baggage. Only problem was no one told us which carousel to go to and of course we waited another 1hr before we saw the luggage coming out. No one from Icelandair could be found; instead they sent us to the Alyzia counter to book another flight home. We weren't given any information other than that we would have to stay the night there. After staying 24 hrs at the airport we finally booked a flight that was departing in 1hr only to find out that we weren't allowed to check in at such short notice. All in all we waited at the airport for nearly 48 hrs without anyone ever giving us any information.","","","Economy","","","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Alan Scannell","United States","2013-06-16","Flew from Chicago O'Hare to Madrid. Flight was 1.5 hours late leaving Chicago. Missed Connecting flight to Lisbon. The connecting flight was over an hour late. Missed pickup from airport to meet with tour. When returning home from Madrid there was much confusion at airport. Flight personnel seemed to be understaffed and frustrated. Could not communicate with them using in English. Flight was half hour late. This airline has a serious on-time departure problem.","","","Economy","","","3.0","2.0","4.0","4.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","T Ilan","Israel","2013-06-13","Having travelled from Tel Aviv to Madrid and back for several years now and though I always preferred El-Al for this route Iberia pilots are very good. I have noticed an improvement in staff attitude in the past two flights (flight attendants used to be so impolite now it is mostly friendly) . English proficiency should be dramatically improved though. Food was also a little better on my last flights. If they carry on the good job I will definitely recommend Iberia.","","","Economy","","6.0","2.0","3.0","2.0","1.0","","","3.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Rajan Parrikar","United States","2011-07-14","SEA-KEF in Saga Class. We had to share the British Airways Business Lounge at the Seattle airport. Boarding was on time and the 757-200 cabin was clean. The flight attendants were warm and friendly without being intrusive. Saga class seats are not lie-flat but have a good width and recline to make the 7 hrs flight comfortable. IFE was more than adequate. Service and food were top notch. All in all an excellent flight.","","","Business Class","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Mark Ackery","United States","2011-07-12","Flew IAD-KEF-LHR in Saga class. IAD check in was ok long time to wait until somebody turned up. A sign to say what time check in would open would be great. Flights and crews fantastic friendly chatty and attentive. Food excellent and I will never hesitate to fly Icelandair again. Saga lounge in KEF is excellent and the Virgin lounge in IAD is very comfy with great staff.","","","Business Class","","10.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Martin Ricoy","Spain","2013-06-11","MIA-MAD flew brand new 330-300 business class experienced the new flat seats. As for the seats Iberia tries to copy the BA concept but they avoid the rear facing seats result some seats have nice privacy others are quite exposed to the cabin. Seat does lie totally flat but the space for the feet is extremely narrow result jury still out. Service traditional slow unfriendly Iberia service in business class more than one hour after take off before any service to the cabin the crew was busy chatting! Breakfast does not accommodate for those that want to sleep full cabin brightness and loud voices from the crew.","","","Business Class","","6.0","4.0","2.0","3.0","4.0","","","3.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","M Mannes","Aruba","2014-09-22","I traveled with Insel air June this year from Aruba via Curacao to Suriname. At the check-in counter I asked the lady to label my luggage all the way to Suriname. In Curacao I discovered that it was not done and since I was in transit they had to intercept my luggage and change labels. After 2 hours and repeatedly asking it was finally done. We had a delay of approx. 1 hour. The aircraft was pretty old and packed with embassy and refinery people and there was a fight about a seat police had to escort a couple off the plane which resulted in another 45 minutes delay. Cabin staff mishandled the issue and shouldn't have allowed the 'back and forth' scenario. My return flight date had to be postponed so I sent Insel Curacao an email followed up with calls to Curacao but the person in charge was never available. After a lot of calls and emails we never got an answer. I decided to fly SLM back to avoid more issues with Insel Air.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Allison Campbell","United States","2011-07-12","We flew roundtrip from Seattle to Glasgow on Icelandair. We had to stop in Reykavik - (KEF) both ways. What they don't tell you is that they have no seats at the gates in this airport. Everyone stands around in a crowd. Not good if you have a bad knee. It was raining at KEF but we were unloaded down steps in the rain and walked across the cement runway getting soaked on the way. Also their care of luggage is horrible. Luggage was unloaded in the rain with no cover to help protect it on the trams. At the conveyor belt there were items falling out of the suitcases because they had opened them to check but did not fully zip the luggage closed. People complained their luggage did not show up. The attendant from Icelandair stated all luggage was done. My daughter got on the side and looked down the conveyor. She pointed out to the attendant that she could still see 10-12 suitcases down there. Only then did the attendant start the conveyor again! Thanks to my daughter a dozen people did not have to fill out forms. Also I hope you are slender because the seats are much smaller than on American carriers If you want to sit close with your sweetie you're out of luck because the arm rests do not raise like on Delta.","","","Economy","","","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","B Jones","United Kingdom","2013-06-07","LHR-MAD-LIM and UIO-MAD-LHR. Could not check in online for outbound flight. Delayed on inbound flight and cases lost for 24 hours. Not enough cabin staff. Food consistently horrible. Could not see overhead screens. Headphone socket broken on outbound flight. Toilets on inbound flight dirty and out of toilet paper. First and last time with Iberia.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","N Brown","United Kingdom","2014-09-14","August 2014 Aruba-Curacao-Bonaire Bonaire-Curacao Curacao-Miami - All of the flights were late but without any explanation. In Curacao for the flight to Miami we could see the plane being loaded and fuelled over an hour before take off but they said they could only board one flight at a time and the three earlier flights to other destinations were late and we had to wait for them to board until we did. Took off nearly 1 hour late. On the flight to Bonaire we took off from Aruba nearly 2 hours late. When we got to Curacao we were rushed off the plane to the terminal through security and then rushed back onto the plane we had just come off!! When we asked why we could not have just stayed on the plane we were told they had not thought of that. Terrible customer service and some of the oldest planes I have flown on for a long time. My seat was coming apart on the Miami flight.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Sandra McDonald","United States","2011-06-30","BOS-KEF-BOS. Overall I can't complain. It was a fairly decent experience overall. Both outbound and return flights left and arrived on time. Seats were decent. You have to buy your own food on board in the Economy cabin. Economy cabin staff were reasonably attentive. Inflight entertainment screens were available but I can't comment on them since I didn't use them much. The one bit of trouble I had was that I had flown into Terminal E at BOS on another non-codeshared airline in order to connect to my Icelandair flight. There were no Icelandair check-in kiosks in this area (behind security) and no agents so I could not check in for my Icelandair flight. I tried calling the airline phone but could not reach anyone. An agent finally showed up at the desk about an hour before boarding time. I was able to check in for the flight but because of the late time my seat assignment got mixed up. Things worked out OK though.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Hayes","United States","2011-06-24","Flew AT-KEF via IAD. Luggage checked through to KEF. We checked in DC with the Icelandair gate agent and were told the luggage was ""in the system"". Now we are in Reykjavik ready to leave for 2 weeks and we still have no luggage. Does Icelandair care - no! They said when it turns up it turns up. Thanks Icelandair. And we were flying Business Class.","","","Business Class","","","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-06-04","SJO-MAD. Day before flying Iberia contacted me to notify delayed flight due to weather situation at San Jose Airport. Anyway I was told to go to the airport at Schedule time for check in and then sent to a nearby hotel for 8 hours. Dinner voucher given. Then again to airport departing nearly 12am (flight was supposed to leave 5pm). Boarding ok FA and crew apologized several time for the delay but it was due to weather. Finally pleasant experience nice seats food ok. On arrival bags quickly on belt.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","G Pytlik","United States","2014-07-08","June 2014 - we booked tickets in April for our flight on Saturday June 21. We got an email the night before our flight that the flight had been cancelled and would depart on Sunday instead. When we arrived at Miami airport to check in on Sunday the agent said we never fly to Aruba on Saturdays! That flight ended up being 3 hours late leaving Miami. To make it worse our return flight messed up our luggage and took it to the wrong terminal and it all had to be searched by customs again. We sat in Miami airport for 5 hours after arriving to get our luggage. When we asked for information or what was being done no one could tell us! The plane was dirty and shabby. The worst airline experience.","","","Economy","","","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Louis Furlong","United States","2014-03-27","February 7 2014 Caracas-Curacao-Aruba. The ticket was expensive for a short distance of little more than 1 hour total travel time. We experienced the following disaster: 3 Insel staff told me that a boarding pass would be issued to us for the Curacao-Aruba portion of our trip when we arrived in Curacao instead of being issued in Caracas. In Curacao no plane had been scheduled to take us to Aruba. No explanation was given about what transportation was available until we demanded answers. No flight numbers were ever posted in Curacao for the leg of my trip to Aruba. I received different versions of why my flight was not available from staff. After hours of negotiation with different airline staff a flight was put together for us and other upset customers. It left late in the day and caused many persons including us to miss their connecting flights out of Aruba and to forfeit their tickets on other airlines. I arrived 3 days late to my destination in the USA.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Blan","United States","2011-06-24","Flying SEA-London. Icelandair changed mine and my husband's seats (without notice - so instead of siting by each other for a 7 hr flight we are seated by strangers. Sort of defeats the purpose of Comfort Economy.","","","Business Class","","4.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Hunt","United Kingdom","2011-06-15","I bought a ticket to fly from Manchester to Seattle via Iceland. Less than 24 hours prior to my departure I was informed by my travel agent that my connecting flight had been rescheduled and I would have a layover in Iceland for 24 hours - if I were to stay in a hotel this was to be at my own expense. I had booked through a travel agent and she was able to reschedule me on a KLM flight instead she also secured my refund although it took 6 weeks to come through. Icelandair were unapologetic and absolved all responsibility saying it was their prerogative to reschedule the flights. I make this journey 2-3 times a years and would be reluctant to risk them again.","","","Economy","","","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Kueta","Belgium","2013-06-03","BRU-MAD-LIS-MAD-BRU first weekend of June in business. Was disappointed in quality of lounge luggage lost in Brussels after a beautiful weekend food was nothing more than average check-in chaotic with nervous passengers FA's and seats were excellent.","","","Business Class","","5.0","4.0","5.0","3.0","0.0","","","2.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","J McManus","United States","2014-03-17","My family just returned from a nice vacation at Curacao. We flew Insel Air from Charlotte NC direct to Curacao. No complaints regarding the outbound and return flights. The outbound flight was on time and the return flight was ~ 30 minutes delayed. Insel's customer service was above par. Previously to taking the flight I was sceptical about flying on Insel given some of the reviews however our experience was quite good so we will definitely fly Insel again.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Rajan Parrikar","United States","2011-06-10","SEA-KEF B757-200 in Business class. Icelandair use the British Airways lounge at SeaTac. The seats onboard were wide and comfortable but are not flat bed. The flight attendants were engaging and outstanding service. The food was nice.","","","Business Class","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","V Coleman","United Kingdom","2013-06-02","Have taken two flights to South America with Iberia the food is dreadful and lack of inflight entertainment is unacceptable in these modern planes. I found the Spanish crew on all the flights very rude but the English crew couldn't do enough for you. There are some pluses: the planes were on time good connection times and the seats are comfortable. The prices are far cheaper than the other airlines and for me the advantages outweigh the disadvantages so much I'm back to South America again with Iberia next year!","","","Economy","","5.0","4.0","2.0","2.0","1.0","","","4.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Frans Stobbelaar","Netherlands","2014-01-22","21 Jan 2014 BON-CUR-MDE. We booked a flight from Bonaire via Curacao with destination Medellin. The flight from Bonaire should leave at 7.55 am but had a delay of 1 hour and 15 minutes. The worst was the delay at Curacao: instead of leaving at 10.10am the new estimated time of departure is 4.30pm a delay of more than 6 hours. If possible we will never choose Insel Air again we will be happy to pay a little more for a reliable airline.","","","Economy","","2.0","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","C Huge","United States","2013-04-21","We just returned from a super week on Bonaire traveling both ways on Insel Air. The service by all airline staff from check in to leaving today was absolutely fantastic. On time for each stage for the trip from Charlotte and back. We were concerned after reading some earlier reviews but our experience was top notch. Will fly again next time on Insel.","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Hanke","United States","2011-06-08","SEA-KEF-FRA return HAM-KEF-SEA. Inflight service good food for purchase the same as you get on a domestic US flight. IFE good but screen did not work correctly. Connection time in Keflavik was short but caught next flight. On the return I had a 7 hour layover had a great time at the blue Lagoon. Airport is easy to navigate and has restaurant and shops.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Mark Hurter","Switzerland","2011-06-05","CPH-KEF-CPH B757-300. Exit seat on way out and front part of the aircraft on the way back. Not sure if this is the area for Economy Comfort if sold. Legroom very good. Outbound crew was friendly except for the Purser. Buy onboard choice is small food wise. Snacks ok. Check-in in KEF was bad as huge queues. Checked earlier with German and Icelandic staff and they confirmed that through check of luggage with LX is possible. Staff first refused and after discussing checked it through - but did not want to hand out boarding passes for further flight. Purser on the way back even worse. Yelled at people who tried to stow hand luggage but could not find any space. Rest of the crew not much better. Ran out of croissants after the 3rd row that was served on an early morning flights. No choice to Iceland (except for Iceland Express) therefore airline is mediocre.","","","Economy","","5.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Harold Bush-Howard","United Kingdom","2013-05-21","I have been using Iberia for many years to get to Bogota and on my recent trip on 15 May in Business Plus I noticed an improvement in service and attitude of the flight attendants in line with the attempt to improve service after the merger with British Airways. Yet the food is still dreadful. FAs now smile and go out of their way to make one's journey comfortable but the overall better experience flying with Iberia is overshadowed by the airlines inability to offer good food despite the fact that Spain has some of the most interesting and tasty good in the world.","","","Business Class","","7.0","5.0","5.0","2.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-05-21","MAD-GUA. Check in Madrid less than 5 min. Fast track for security made it to the lounge at the satellite terminal in 15 min. Great business lounge lots of food and drink. Boarding on time. Welcome by FA with drinks. Flight departed 15 min late. On board comfortable seating flat bed. Very nice lunch and afternoon snack before arrival. Very pleasant flight nice service. Arrival on time.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","D Jansen","Netherlands","2013-04-16","CUR-SXM. Flight departed 10 mins early and good service on board. Snack and a beverage on a 1:15 flight. Overall very attentive cabin crew and friendly pilot. We arrived in St Maarten early luggage already on the belt when we passed through immigration. Would recommend Insel air. They have improved a lot since last year.","","","Economy","","10.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Andrey Gerasenkov","United States","2011-06-04","OSL-KEF-JFK B 757-200's comfortable seats individual IFE screens. Movie selection quite dated games not working. Food headphones and alcoholic beverages offered for sale. FA's attentive.","","","Economy","","7.0","","","","","","","4.0","1"
"interjet","/airline-reviews/interjet","Interjet customer review","Ashil Lunka","Mexico","2014-07-20","Flew MEX-MID return just a week ago. Flight there went smoothly great jetBlue-like service with free snacks and drinks and friendly cabin crew. No seatback entertainment system (only dropdown screens) and the in-seat audio system didn't work at all but I didn't really mind since it was only a 1 hour flight. On flight back due to change of plans I ended up arriving at MEX much earlier than planned and to shorten the wait for the flight I asked for an earlier flight got one that departed 1 hour earlier at no additional charge (which may not be a plus as seen later in the story). Boarded the flight everything went just as well as before until approach to MID. Pilot comes on the radio and says that there will be a 10-15 minute delay because of weather. So the plane circles around a bit (in heavy turbulence I might add) and 20 minutes later the pilot comes over the radio and says that we're diverting to CUN. We diverted to CUN waited an hour on the ground and went back to MID. At MID I checked the board and the flight I was originally booked on had arrived on time. Thankfully I wasn't connecting or doing anything important but still. However I can't blame the airline for the weather and it's a good airline.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Hansen","Denmark","2013-05-19","LPA-MAD-CPH April 2013. Clean and new aircraft pleasant crew on both flights. BOB within Europe which is like industry average product and price wise. Seating cramped but manageable on short flights.","","","Economy","","6.0","2.0","4.0","3.0","0.0","","","3.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Dave Walton","United States","2013-02-13","Return flight from Curaçao to Charlotte was delayed a day. They fed us well put us in a nice hotel overnight handled all transportation and got us on our way the next morning. Given their low cost and generous luggage allowance I would not hesitate to recommend them. I'd recommend building in an extra day's leeway for return travel just in case regardless of which airline you fly.","","","Economy","","10.0","","","","","","","4.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Rachel Leroux","Canada","2012-09-27","Flight from Charlotte to Curacao was an hour delayed no reason given that was minor compared to what happened next. Once airborne mechanical problems forced us back to Charlotte. That was fine we got off in an orderly fashion only to sit at the gate for what ended up being 10 hours. No one knew what was happening unless you went up and asked. Very few announcements were ever made. The airport shut down at 10pm so nowhere to buy water etc. Once a plane arrived the skybridge would not fit. We had to climb down some stairs walk across the tarmac and enter the back end of the plane. Everyone was by then exhausted and cranky. We ended out being awake for 39 hours straight as we had other connecting flights. We will never fly Insel again. Note our return flight was an hour and a half delayed no reason given.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G Steele","United Kingdom","2011-05-22","Glasgow/Seattle return. Biggest problem was return flight. Customs/Immigration check at SEA all OK. Then changing at KEF more checks then stopping at Manchester we had to leave plane with hand - baggage and walk miles for rigorous customs checks it was at least 15 minute walk carrying hand baggage. My wife and I are in our 80s and it was exhausting for us with no offer of assistance. We will not travel with them again. Keflavik was chaos and the cabin service was poor and the staff icy - It is no loner a cheap service either.","","","Economy","","1.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Holmes","Thailand","2011-05-21","I neglected to read Icelandair reviews until after I had purchased my full fare business class tickets. I decided to cancel when I called for a refund I realized why it's only a 3 star airline. After 6 phone calls and promises of immediate refund I was called a liar and told to expect a minimum of 2 months to get my refund.","","","Business Class","","","","","","","","","1.0","0"
"interjet","/airline-reviews/interjet","Interjet customer review","Mike Snyder","Mexico","2014-07-08","It's five to six hours to Mexico City by bus about an hour by air. With the senior citizen discount plus 10% credit on each flight Interjet's flights are economical time savers. Another attraction is the 50 kilo (110 lbs.) free baggage limit. The service is okay but there are some problems with flights being on time. I always figure on certain flights from Mexico City arriving at least 20 minutes late despite the flight information board displaying them as ""on time."" I fly Interjet nationally and internationally and find the general service pretty good. It seems a flexible policy to wait for late passengers a practice which can easily cause a cabin full of punctual passengers to be delayed 15 minutes.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"interjet","/airline-reviews/interjet","Interjet customer review","Georgios Vrontos","Greece","2014-05-05","CUN-MEX on A320 small details on maintenance made me feel unsafe. Some bottom parts of the seats were not tight. Result was seats tilted forward during the flight 3 screens of ceiling entertainment system did not return to the resting position. Flight was on time and service was nice but basic. They offer potato chips and beverage/drinks. I cannot understand why they advertise that they have a WC only for women.","","","Economy","","4.0","2.0","4.0","3.0","2.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J MacDonald","Germany","2013-05-16","MUC-MAD-XRY / XRY-MAD-MUC. After delays in Jerez and having explained to 4 different staff that my suitcase had to make all the connections as I had an onward flight to South Africa my suitcase did not make it and I received it about 60 hours later. Not pleasant when you have no change of clothes or toiletries. I was not once offered vouchers for toiletries neither did I receive an apology this after I had complained numerous times. The only reason people fly Iberia is because it is cheap. Customer service is horrific.","","","Economy","","3.0","4.0","1.0","1.0","1.0","","","3.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","B Stevens","United States","2012-08-08","Have flown Insel multiple times from MIA to PAP. Good service small but good meals served for free and ticket price is always better than others. Crew is friendly and helpful. MD-80 aircraft is older but comfortable and appears well maintained. Smooth on-time flights every time I've flown with them. Looking forward to flying Insel again soon.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Bolton","United Kingdom","2011-05-08","Received email less than 3 days before flight advising delay of 8 hours meaning arrival in Iceland after midnight. Customer relations indifferent. Had to cancel as this was to be a short trip.","","","Economy","","","","","","","","","1.0","0"
"interjet","/airline-reviews/interjet","Interjet customer review","J Campos","United States","2011-10-27","SJD-GDL A320 all Y service. Long line to check-in albeit personnel cheerfully provided boarding pass. No jetbridge at SJD so boarded the plane from the rear. Modern clean aircraft with nice all-female flight attendants. Two drink services were impressive for a 50 min flight. Very good service. Would not hesitate flying them again.","","","Economy","","9.0","","","","","","","4.0","1"
"interjet","/airline-reviews/interjet","Interjet customer review","L Lehnert","Mexico","2011-07-27","GDL-TIJ return. Check-in for my departing flight at the GDL airport was smooth. Once on board I found the seats to be very narrow and it was difficult to avoid hitting the man in the next seat with my elbows when reading. I am not particularly large 5'2"" and 125 lbs so my size was not the problem. The flight attendants were very late serving the beverages and small snack. Overall the flight was not bad and was full. On my return check-in was lengthy because there was only one person at the counter. Finally they got someone else at the counter who was more efficient and the line moved more quickly. On this flight the FA's served the beverages and snack earlier in the flight. The flight was smooth and we arrived in GDL on time.","","","Economy","","7.0","","","","","","","4.0","1"
"interjet","/airline-reviews/interjet","Interjet customer review","S Green","Mexico","2011-01-17","Guadalajara - Toluca - Acapulco and Acapulco - Mexico City - Merida in the last week and very impressed. All flights on time or early great service from check in staff and onboard free drinks including cocktails and beer snacks and new aircraft with excellent legroom. Highly recommended for the low fares and excellent service. The website is now quite easy and seats can be reserved at the time of reservation.","","","Economy","","9.0","","","","","","","4.0","1"
"interjet","/airline-reviews/interjet","Interjet customer review","B Lakin","","2010-11-21","Mexico City - Huatulco. Chose Interjet as Mexicana bankrupcy left only Interjet Aeromar and Magni charters operating this route. A little worried by the website - which does not do the airline justice. Very impressed by Interjet - choice of seat at time of reservation. At Mexico City Airport queue for check in long but well organised boarding by zones (no scrum like Ryanair). Fairly new planes clean and tidy. Helpful crew with complimentary drinks (inc alcohol) snacks and headsets.","","","","","5.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","B Brown","United Kingdom","2013-05-15","LHR-MAD-LPA-MAD-LHR. LHR-Madrid codeshare with BA. Excellent as expected with snack and drink provided. Madrid to Gran Canaria was a codeshare with Iberia Express. No food or drink offered (but with the option to purchase) and the plane whilst modern had dirty baggage bins. Seats and carpet were in good repair though. Gran Canaria to Madrid with Iberia A321 very modern and well kept and clean seats comfortable but again no complementary drink or snack. Transit in Madrid on both legs was easy and straightforward. I also found the cabin temperature to be quite warm on all legs.","","","Economy","","6.0","4.0","4.0","2.0","1.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Aweidah","Palestinian Territories","2013-05-12","TLV-MAD-SVQ and back. The price was the big plus and I have to say that I made all my connections even with a short transfer at Madrid Barajas. All flights were on time with small and very old A319 on the 5.5 hours TLV-MAD. Flight was full cramped and very uncomfortable. Plane food atrocious on both legs. MAD-SVQ-MAD was with Iberia Express with much better and more enthusiastic crew and no service as on low cost airlines and frankly I prefer that since you do not get bothered with the whole meal and service show. Overall I would fly them again since price and punctuality are much more important than atrocious service and terrible food. They should stick to no frills low cost model since that's what they are good for they have no hope in hell of doing any better.","","","Economy","","8.0","1.0","3.0","1.0","1.0","","","5.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Yolaine Rameau","Haiti","2012-06-24","As a professional and frequent traveler on other airlines I had tried Insel Air and was choked by the poor service and treatment given to passengers on flight from Miami to Haiti on June 19 2012. An apology would be in order. Also all announcements are made in English there should be at least one Haitian hostess speaking both French and Creole. Hostesses on board were inexperienced. If Insel is not ready to service this line they should withdraw themselves until able to do so respectfully. Plane leaves full every time meaning that this route is profitable to the company. Hope my next review will be more positive.","","","Economy","","1.0","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Jose Hurtado","United States","2012-04-30","Miami to Valencia Venezuela with stops in Curacao return. I have to say that all flights departed on time. Service was good. They served a small snack on the way to and from Miami. Planes were MD80's and looked a little old inside. Flight attendants were courteous and well dressed. Price was low ($780 round trip) which is the cheapest I've seen.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Brian Elliott","United Kingdom","2011-05-05","MAN-KEF-MAN Economy B757. Seat pitch reasonable and surprisingly good IFE for short haul sector. FA's pleasant and service was polite and efficient with complimentary soft and hot drinks. Checked in online ex UK with easy seat selection. Return leg not quite as problem free - inbound aircraft went tech in Toronto so offered slightly earlier flight to LHR and then onward to MAN with BA. Despite having to change terminals at LHR and transiting T5 baggage still made it to MAN.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","K Jerome","United States","2011-03-21","BOS-KEF-ARL in economy. Flight was fine. Seats comfortable and IFE varied and good but bring your own headset as they charge. Child had a free meal on each leg of the flight but adults had to pay for food. Have to say that the quality of the inflight food is somewhat better now that you must buy it. When it was free it was inedible. Flight attendants were glacially efficient. As others have said it was mass chaos when it was time to pass through passport check and connect with our flight to Sweden. Afraid we would miss our flight but somehow they processed everyone in time to catch further flights. On the way back KEF was less chaotic and we had a couple hours to wait. Had a totally delicious Icelandic lamb sandwich at the small cafe. Will be flying them again this summer as they are the least expensive option for us.","","","Economy","","8.0","","","","","","","4.0","1"
"interjet","/airline-reviews/interjet","Interjet customer review","Ryan Hogan","","2010-02-18","Return MEX-LMM as part of a holiday and fantastic for a low cost carrier - it's pretty good even when comparing to some of the others in Mexico. The reduced seat capacity for extra leg room is welcomed for someone my size (6.2) and service is efficient and crisp. Nice new planes are also cleaner than some of Aeromexico and Mexicana's aging fleet. Fantastic experience and I must say very unexpected given their awful website. Don't be scared by the site - the experience is worth it!","","","","","5.0","","","","","","","","0"
"interjet","/airline-reviews/interjet","Interjet customer review","Steffen Frey","","2009-10-28","MTY-CUN return on A320. Interjet offer a generous legroom. The service during the flights consists of crisps and tacos (not much for a 2 hrs 30 mins flight) along with a bar service including beers and tequila. The planes are equipped with drop-down-screens and individual audio systems as well as flight deck cameras.","","","","","4.0","","","","","","","","0"
"interjet","/airline-reviews/interjet","Interjet customer review","Luis Martinez","","2006-10-11","Mexico City (Toluca) - Cancun flight: Overall a good experience and the most attractive fares offered but although the aircraft was new and the IFE was decent the terminal at TLC is truly disapointing not even a baggage claiming carousel at the airport they just drop all bags on a large room and you need to look for yours and take it out of there. There are certainly many things to improve but with Volaris AVolar Click and Viva on the market InterJet is going to set things straight and increase their quality on their services. Nice airline indeed.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","V Jimenez","United Kingdom","2013-05-08","I was impressed by the service provided on the flight number 516 in codeshare with BA. Very professional and helpful cabin crew maybe because the flight was almost empty. That is the way to treat customers and not the way crew used to treat us (like cattle) with bad faces and more concerned with their personal lives rather than looking after the customers.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","C Cullinan","United States","2013-05-08","Flights from ORY-MAD-BOS May 6 2013. Pre-flight was problematic: I was unable to check in on-line so I had to call Iberia to get seats. When I checked in at airport seat assignments I had obtained on the phone about 12 hours earlier were ignored. The flights themselves were fine. Food was typical airline food and there was no personal entertainment system on MAD-BOS flight. However flight crew was very professional and attentive which made up for many of the limitations of the pre-flight experience.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","R Gorman","United States","2011-12-30","Long Haul equipment is very old and run down MD80's. The interiors are dirty baths filthy and the seats worn out. We had a 10 hour maintenance delay. The gate agents were either uninformed or embarrassed to share updates. Everyone missed connections and were forced to find a hotel room in Charlotte at their own expense. The service was poor.","","","Economy","","3.0","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","R Williams","Aruba","2011-12-16","Curacao-Medellin. The outbound flight had a delay of 1 hr 15 mins without warning. The single-cabin MD-83 was clean with Christmas decorations and with a fresh smell. Although the crew appeared chaotic the service was great. Fresh sandwiches beverages and coffee were served free of charge. Medellin-Curacao. Departed with a 20 mins delay. The crew behaved professionally and a free breakfast was served. The flight was comfortable uneventful and ended with a smooth touch-down in Curacao. Baggage arrived quickly on the belt. I would fly Insel Air again for the price but I prefer Avianca because of the inflight entertainment and customer service.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Unger","Iceland","2011-03-10","I fly regularly with Icelandair usually flights are on time and checkin/boarding goes smoothly. The seats are relatively comfortable. The food used to be free - now food and drinks must be bought but drinking water is usually provided sometimes a bottle that passengers help themselves to at boarding time. At odd times in the flight (on morning flights about half an hour after takeoff just when one is about to drift off to sleep) loud advertisements touting the miracles of Iceland obviously aimed at tourists blast from the screens cannot be turned off. Flight attendants are decidedly unfriendly and seem to view passengers as an inconvenience that must be at best endured. Flights are very expensive compared to other carriers. Not recommended unless nothing else is available.","","","Economy","","5.0","","","","","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","E Meyer","Netherlands","2013-05-02","Iberia should consider recruiting new cabin crew that enjoy their work. I do not understand where they found the crew aboard on my flights in and outbound. Not even one smile or friendly word. Food was ok. Seat comfy enough. Will not start talking about the flight safety and how cabin crew handles that. People standing in the aisle overhead compartments not closed while aircraft is ready for take-off on the runway. I can go on and on.","","","Economy","","5.0","4.0","2.0","3.0","2.0","","","3.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","A de Windt","Netherlands","2011-12-16","I have flow Curacao-Valencia / Valencia-Curacao several times. I don't have much to complain about. The flight's usually didn't have delays and most of the delays were at Valencia where local authorities decided to increase security at the airport causing delays in flights. Aircraft's look old (MD-82) but they are comfortable and clean and the crew are friendly. We didn't have food or drinks inflight I suppose it's because the CUR- VAL route is only a 30 min flight. You spend most of that time filling the Venezuelan immigration papers.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","E Bones","United Kingdom","2011-03-04","Saga class from LHR to Minnesota via Iceland. Takeoff was delayed from LHR and consequently the lunch offering was later than expected this causing a problem to one of us due to a dietary requirement to eat regularly. Having been advised of this the cabin crew responded with speed and concern providing an assortment of suitable snacks. Check in at LHR were less than impressive with one common queue for all classes and a surly booking clerk who appeared to view politeness and service as an inconvenience.","","","Business Class","","8.0","","","","","","","4.0","1"
"intersky","/airline-reviews/intersky","InterSky customer review","F Rosario","Philippines","2015-05-31","Flew SZG-ZUR. Wasn't expecting anything from an hour long flight in a small twin-prop plane but this was an excellent flight. Smooth takeoffs and landing. Easy check-in and great assistance at the airport. Flight left on time with no delays. Crew is very courteous (and they speak very good English). When you think it can't get any better they served food! Complimentary food is a rare thing on short domestic flights especially on twin-prop planes. Overall excellent airline and would recommend them.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","B Barclay","United Kingdom","2013-05-01","I flew to Lima on Iberia for the Christmas holidays in December 2012. I was hesitant because previous trips with the airline have been difficult with baggage delays surly hostesses poor customer service and a general feeling of incompetence. This time the hostesses were friendly but I still felt a worrying sense of incompetence with passengers still standing while we taxied along to takeoff because they couldn't find room for their hand luggage in the overheard lockers and hostesses running around while they tried to accommodate people as the plane moved. These old planes have small ceiling mounted screens for the whole cabin and our headphones didn't work which on a long haul flight is a big deal. There was a lack of communication between the BA check-in staff on duty for our flight in terminal 5 at Heathrow who assured me that on my fare I would not need to pay extra for a second suitcase in either directions and that of Lima Iberia staff on departure who insisted that I did.The whole experience left me feeling that Iberia has not progressed at all since I last flew with them and that their association with British Airways has done nothing to improve standards.","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","R Williams","Aruba","2011-12-14","Aruba-Curacao-Aruba. The inter-island flights with a Fokker 50 had a delay on both legs. The cabin interior looked old with a few broken items in the cabin and filthy ashtrays. What I couldn't appreciate was the nasty smell coming out of the toilet and filling the whole cabin. The cabin attendant seemed grumpy. We had a smooth ride and a soft landing.","","","Economy","","5.0","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","M Macdonald","Canada","2011-11-05","Caracas-Curacao Curacao-Charlotte. Every flight at least 2 hours delayed without warning. On the return flight (Charlotte-Curacao) the flight was delayed and ultimately cancelled. We were then shipped to Aruba on another airline (where we were forced to pay additional fees) and told by Insel employees that we would have to figure out our way home from Aruba. Their lack of organization inability to maintain a timely schedule and complete absence of reliable customer service makes this airline by far the worst airline I have ever encountered.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Shoesmith","United Kingdom","2011-02-26","LHR-KEF-LHR : it is a shame that it feels and runs as if it was a budget airline carrier. Soft and Hot Drinks complimentary only flight tickets cheap the only positive point is you can check-in online and they still let you on with 20kg luggage. Flight on time each way and good B757 layout with good legroom - staff actually smiling this time and seemed good with customer service. Pilots gave detailed flight briefing and entertainment screens were average for a 3 hour flight.","","","Economy","","8.0","","","","","","","1.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Mueller","United States","2011-02-15","SEA-KEF-SEA in Economy. Onboard seats were comfortable and pretty good leg room. IFE was on- demand and worked perfectly. You have to pay for food in Economy but considering how inexpensive the ticket was ($950 for two people round trip) and that almost all US airlines make you do the same for flights almost as long I didn't mind. Cabin crew were nice and efficient service. Return flight was the same except delay slightly longer due to weather at KEF and I was able to get an emergency exit row that had great leg room. I like that Icelandair doesn't charge you for checked baggage or exit row seating. Icelandair is better than any US airline save Hawaiian.","","","Economy","","8.0","","","","","","","4.0","1"
"intersky","/airline-reviews/intersky","InterSky customer review","F Rosario","Philippines","2014-06-02","Rode Intersky from Salzburg-Zurich. As it was a short flight I wasn't expecting much. I expected wrong. Usually airlines with a fleet this small or flights this short wouldn't have as a excellent service as this airline. Outstanding selection of drinks and more than two selections of free snacks. The flight attendants were kind and the take-off and landing were smooth as if the plane were a jet and not a prop. Would definitely fly them again.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Greco Davide","Italy","2013-04-28","LIN-MAD-BOG on March 30th and back from MEX 2 weeks later. Onward trip: 45 minutes late leaving Milano but not Iberia's fault. No problem with my connection as I had plenty of time. However flight to BOG was initially delayed 2.5 hrs (mechanical fault) then it ended up with a 1hr 45mins late departure and plane had to be changed (A346 instead of A343). Because of this I got a horrible seat which I luckily managed to change being the rear of the plane completely empty: this helped make my trip a little more comfortable (an entire row for me) as the seat was extremely hard. The plane itself was probably one of the oldest A346 flying nowadays. Service is extremely basic and carried out by non-enthusiastic crew: no entertainment system (a small monitor placed far away from you is not to be considered as entertainment). Return trip from Mexico City: again a A346 but in better conditions rather chaotic boarding as the row announcements could not be heard clearly so everyone was pushing to enter the plane first which is something I really hate. I was lucky one more time to get an empty seat beside me otherwise it would have been a painful trip back home. Overall on the plus side I mention their hub in Madrid a new modern and clean airport good for connections and the rate which was a great deal (about 650 EUR); on the minus side their old fleet and minimalistic service. Would choose them again only if the price is considerably lower than their competitors.","","","Economy","","6.0","2.0","2.0","3.0","1.0","","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Pablo Serrano","Switzerland","2013-04-28","ZRH-MAD-BOG in Business and had an overall good trip experience. Very attentive and friendly staff on all legs food quite tasty on the leg out of MAD less so on the way back and good wine selection. Letdown were planes and IFE indeed require upgrade and are not on par with other European long-haul products. Good lounges in Madrid.","","","Business Class","","7.0","3.0","5.0","4.0","2.0","","","4.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","S Gordon","United States","2011-10-31","Curacao to Bonaire. Informed the flight was 30 mins late before arriving at the airport no further word after that. At the airport 12 of us were told our 5 pm flight ""Didn't exist"". We were kept waiting with no information and no alternatives. Instead of arriving 5.25 pm in Bonaire we arrived at midnight after flying to Aruba first. Luggage arrived the following day. Needless to say we were frustrated and exhausted. This is not what we wait all year for.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Angela Hughes","United States","2011-01-22","I don't ever do this but needed to let people know that this airline is a total shambles. I bought a cheaper ticket than BA - Seattle to London although I was put off by the rudeness of the customer service representative subsequently changed the day of my flight which cost me $275 (!) again a very rude customer service person. Then Icelandair cancelled my flight - no apologies for the inconvenience just a phone message saying I was eligible for a full refund. I am still 3 months later battling with them to get my money back. You send an email to the refund dept they reply 3 weeks later. There is no-one to talk to over the phone except very rude customer service people! Never again. I had my doubts when I read the reviews and now I know that this is the worst travel experience I have ever had.","","","Economy","","1.0","","","","","","","1.0","0"
"intersky","/airline-reviews/intersky","InterSky customer review","B Dominic","Germany","2014-03-31","I am flying FDH-DUS regularly and I am fully satisfied with this airline. Due to the smaller sizes of their aircraft's the flight takes some time (about 1hr 15 min) but service onboard is excellent. Good regional snacks and plenty of drinks are served during the flight. Ground handling in FDH is very quick and efficient. Prices are high but still recommendable!","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","S Rami","United Kingdom","2013-04-23","LHR-MAD-BOG-CLO return. First leg London to Madrid was poor the cabin crew were rude and no food or snack given. In Madrid we had to take a bus to the terminal we had no idea on where to go so we spent our 4 hour layover looking for our gate. Plane was delayed 2 hours. Onboard there were no TV's there were still ashtrays in them. Later on we were served dinner I ordered a kosher meal and they didn't give it to me so I just had the desert. One hour left and the snack came out again they forgot our special meal so I was left hungry. When we disembarked we had to run as our flight was boarding this flight was with Avianca and I was happy to see some IFE available. This flight was only 1 hour long but all in all better service.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","G Beolchi","Brazil","2011-10-03","Had two flights booked. BON-CUR was late but got us there. The other one CUR-AUA was delayed 4 hrs (should leave at 18.30 but was scheduled to leave at 22.30) because of that I lost my flight back home and had to buy tickets from Avianca at the last moment. Their aircraft's are not reliable safety instructions are poorly conducted and the crew amateur at best.","","","Economy","","","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","M Sale","United States","2011-09-19","Return flight scheduled for Curacao to Charlotte first delayed and after six hours told it was cancelled due to mechanical problems. Two more hours before taken to a hotel Insel said they would call with flight rescheduling however as expected they never called. Finally got my travel agent to reschedule through Insel on USAir Insel said they'd send a taxi to get us although this never arrived.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Baum","United Kingdom","2011-01-14","LHR-KEF Economy. Very pleasant flight. Surprised to find IFE on a short European flight. Modern planes friendly crew excellent food available for purchase. A definite difference to the increasingly no-frills service provided by other European airlines.","","","Economy","","10.0","","","","","","","4.0","1"
"intersky","/airline-reviews/intersky","InterSky customer review","E Clauss","Switzerland","2014-03-07","Intersky is another airline charging high prices for regional services using and chartering cheap airlines. Just flew back from SZG to ZRH. Friendly stewardess and good service - captain did not say a word. Even though Intersky is the only direct Service between SZG and ZRH - I would rather fly LH via Frankfurt.","","","Economy","","2.0","1.0","4.0","4.0","0.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Gavin Biggar","United Kingdom","2013-04-16","Pleasantly surprised flight LHR-MAD-SJO crews pleasant smiling and courteous. 2 meals and a sandwich served all food tasty. Seats were ok considering it was an 11 hour flight lack of person entertainment but not a problem had tablet loaded with movies and books.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Martin Fernandez","Spain","2013-04-16","MAD-CPH-MAD operated by Iberia Express. Check-in without problems at both airports attended by friendly staff. VIP lounge at Madrid was fantastic something that I cannot say about the lounge at Copenhagen which was rather disappointing. On the outbound flight service was good the crew were polite attentive an courteous. On the return flight the service was excellent the crew were excellent. Food wasn't special on both flights it consisted of salad for starter pasta as the main course and cake for dessert. There was no choice for the main something that Iberia mainline does offer. Both flights were on time. In conclusion I was very satisfied with their product.","","","Business Class","","9.0","5.0","5.0","4.0","0.0","","","3.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","S Wright","United States","2011-08-07","Pay the extra money and choose another airline. Port Au Prince Haiti to Miami and the flight was scheduled to leave at 1020am. We finally left at 8pm! They had to lease a jet to bring the travelers from Miami and pick us up. During the long day of waiting there was one update and lots of misinformation. The website was never updated. They did feed us late in the afternoon.","","","Economy","","","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Andre Franca","Brazil","2011-07-08","BON-CUR-SXM. It was my first time flying Insel and I can say it was better than many other Caribbean airlines! Flights on time snacks served after take off and no tax or extra bag fees! The price was fair and some dollars cheaper than its competitors. Funny to listen the announcements in Papiamentu (only some thousands speak it?) Well I give Insel 3 and a half stars! Will fly them again!","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Thomas Saeter","Norway","2010-11-16","Bought round trip from Oslo to Orlando in economy class. Booked emergency exit seats on all flights without extra cost. The plane was clean ok food and service. However flight attendants could have been more smiling. The entertainment is a bit obsolete old movies and bad selection of games.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Lewison","United States","2010-10-03","We purchased the Economy Comfort seats thinking we would have a few more amenities. Our included dinner was a choice of several mediocre items - a wrap (horrible) a sandwich - all wrapped in some type of plastic wrap and thrown onto a paper table cloth put on our tray. Beer and wine were provided. Cabin attendants were busy with the economy class and very seldom seen. From MSP to Iceland the seats were fine 2x2 personal monitor comfortable seats. From Iceland to Germany our seats were 3x3 monitors were not in good places for us to see no computer connection as promised and seats similar to economy. For the additional cost of Economy Comfort I expected more.","","","Economy","","2.0","","","","","","","1.0","0"
"intersky","/airline-reviews/intersky","InterSky customer review","Nick Wilcock","","2008-10-31","Because LH flights from FDH-CGN are now to FRA only - and at inconvenient times followed by connections to CGN by train I elected to fly InterSky instead. Very clean aircraft and professional service throughout. But for an 'Economy' one way ticket price of €350.28 they could surely provide at least a free cup of coffee? Poor value - everything else fine.","","","","","3.0","","","","","","","","0"
"intersky","/airline-reviews/intersky","InterSky customer review","-","","2008-03-02","FDH-THF. Friendly staff clean aircraft with comfortable leather seats. Orders for drinks and snacks taken and served individualy. Prices on their inflight menu are OK. Landing in Berlin's Tempelhof airport is a fantastic experience. Too bad the airport is due to be closed soon. Even with bags to claim aircraft to subway station took less than 10 Minutes. Beat that!","","","","","5.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","John Fowkes","United Kingdom","2013-04-03","We flew from Heathrow to Madrid and then on to Lima the first leg was not bad but the flight to Lima was horrendous we had to sit 10 rows apart the food was inedible the plane old and unsuitable for a 12 hour flight the entertainment was virtually non existent and the staff were surly and did not want to serve any thing water appeared to be rationed. We flew back from Buenos Aires and the same comments applied apart from the food which had been supplied by Argentina that was edible in fact for airline food quite good.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Bliss Houston","United States","2011-07-06","CLT-CUR. Check in was slow but it was their first week or so on this new route. Both legs the flights were smooth not packed staff was friendly. I felt like I had hit a time warp when they offered beverage a meal food was decent. Only complaint the return flight rear bathroom could be smelled at least 2 rows away nasty!","","","Economy","","4.0","","","","","","","1.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Vergaert","United Kingdom","2010-09-27","Brussels to Reykjavik Saga Class: great seats food attentive and friendly service good supply of drinks full AVOD and a very interesting Icelandic modern music channel. No internet check-in no lounge or fast track in Brussels and overcrowded lounge in Reykjavik. Considering the price paid still a great value.","","","Business Class","","8.0","","","","","","","4.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Michael Schade","United Arab Emirates","2015-01-11","Esfahan Tehran on an ancient Fokker 100. Flight was on time cabin clean and well kept seat pitch more than sufficient. Staff were very friendly and a nice lunchbox was served for this 1hr flight.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"intersky","/airline-reviews/intersky","InterSky customer review","-","","2007-10-08","Friedrichshafen - Hamburg. It was one of my best experiences on a regional flight/airline. Aircraft was clean. The crew (Check-In to cabin crew) was very polite as well as highly professional. Flight attendant made clearly understandable announcements/safety demos. The only downside is that Intersky asks passengers to pay prohibitive expensive prices for onboard drinks/snacks. But since they consider themselves as a low cost airline (truly providing LCC price level) it was no surprise. and everybody is free not to buy anything.","","","","","4.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Xavier Guitart","France","2013-04-02","Flight Sao Paolo - Madrid delayed for more than 3 hours because the pilots were not on time. Lost connection to San Sebastian because of that. Cabin crew rude.","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","C Deri","United States","2011-01-04","Never had a worse experience! I booked my flight in August. Two days before my flight in December Insel Air contacted me telling me my flight had been cancelled in September! I had to do everything in my power to get us to Bonaire before Christmas while the company had the attitude that it now was my problem not theirs. Although all their airplanes are old and I knew this upfront flying back we had the oldest airplane I ever been in. Seats falling apart dirty plane dirty trays dirty restroom and a pilot that clearly needed a few more lessons in take-off and landing. The plane smelled like sewer half way to Miami. I will never fly with Insel Air again.","","","Economy","","","","","","","","","1.0","0"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","Neil Rush","United Kingdom","2010-06-12","Terrible airline - transferred me on to different flights even though booked months in advance - implying a schedule change but later found out that the original flights were still scheduled. Did not respond to my e-mails regarding this. Flight safety questionable with no safety briefing or clarification re persons sitting in exit rows. Would never use them again.","","","Economy","","","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","G Legg","United Kingdom","2010-09-19","MAN-KEF-YHZ return business class. Very good value for money the experience was good excellent food aircraft were clean and service was extremely efficient. My area for criticism was no lounge in Halifax and the seats did not recline much nor did they have an adjustable foot rest.","","","Business Class","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","D Jones","Canada","2010-09-18","Economy Comfort Class Toronto-Reykjavik-Helsinki return. A mixed experience flying Icelandair but generally great and decent value for money. Crew were professional and courteous on all flights aircraft clean and modern and flights on time. One of the perks of booking Economy Comfort Class is often the ability to reserve seats in the Saga Class cabin - ie business class seats for economy prices. I was sat in these seats on all 4 sectors which made for a relaxing and comfortable journey. Icelandair seems to oversell economy pushing these passengers into the Economy Comfort cabin and the Economy Comfort passengers moved to the rear of business class. Other benefits were priority check-in - a huge bonus in Reykjavik where as a previous report states early morning is total chaos in the check-in area. Saga lounge was good and a welcome place to spend transit time. One negative is the onboard service. They promise meal service on all flights but the reality is you get a free sandwich or snack from the buy onboard economy offering as they pass through to serve economy - not really as advertised. I found Keflavik airport to be excellent. Good shops and restaurants and a pleasant place to spend time in although seating is at a premium.","","","Premium Economy","","7.0","","","","","","","4.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Colombo Ugo","South Africa","2014-08-26","MXP-IKA flight IR750 August 8 Airbus 600-300 return. Airbus 321-300 Flight IR739 August 20 Tehran - Rome. Both flights on time. Aircraft dated but well maintained and clean perhaps toilets should have received more attention during the flight. Seating: good leg space comfortable seats.","","","Economy","","8.0","5.0","3.0","4.0","1.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-03-20","MEX-MAD. Check in at Mexico DF airport was fine. Agent did not care much no premium label on luggage. Iberia has its own lounge here very nice and comfortable just across from boarding gate. Limited food and drinks. Boarding and flight on time. On board comfortable seats and very nice service food and drinks quality very good. FA not very interactive just did their job. Lights off after lunch nice sleep arrival on time. (Breakfast served but manage sleep until last minute). Passport control fast at Madrid and bags short on belt after arrival.","","","Business Class","","8.0","4.0","3.0","5.0","4.0","","","4.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","V Rodriquez","Germany","2010-05-03","Curacao to Aruba. Ground staff very friendly. Flights on time. The plane (Embraer) was old but the flight went well both times.","","","Economy","","8.0","","","","","","","4.0","1"
"insel-air","/airline-reviews/insel-air","Insel Air customer review","John van den Berg","","2009-12-11","CUR-MIA-CUR MD-82. Check in took just a few minutes since I was very early at the airport. The check-in staff was helpful however informed me of a delay of minimal 4 hours. The pax received a food voucher. The flight was fully booked and service on board was great. We even got a small meal. The return flight was on time and as with the first flight the service on board was great compared to American Airlines. Again a small meal and free beverage service. The planes look a bit old from the inside but were very clean.","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Haye","Netherlands","2010-09-15","Dreadful experience. flight Amsterdam to New York and back with 2 kids. Service was non- existent cabin crew rude. Airport in Iceland worst ever particularly the people working there. What is wrong with this place are they aware we are in the 21st century?","","","Economy","","","","","","","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","M Kleine","United Kingdom","2014-04-06","LHR-IKA-LHR on Airbus A300-600. The inbound flight is currently a bit long as planes need to land in Ljubljana for refuelling loosing 1hr on the actual travel time. The seats are very old and comfy plenty of legroom. The staff were professional and spoke very good English. My friend pre ordered a vegetarian meal and it was not a problem. The food was tasty. I asked for a second portion and got one without a problem. IranAir does not serve any alcohol but that's part of the current Iran experience I guess. Obviously given this is a rather old Aircraft they don't have personal screens but can only show films on a large screens but at least they showed a good film. I highly recommend IranAir.","","","Economy","","8.0","4.0","4.0","5.0","2.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Carlos Lopez","Dominican Republic","2013-03-19","Supposed to fly Iberia from Santo Domingo to Madrid yesterday March 15 at 7.15 pm after being at the airport for 7 hours they cancelled the flight without letting us know when we are going to be able to make the flight. Today March 16 at 1 pm still have no information they just say when we fix the plane no alternative routes or airlines. Total disrespect for all of us.","","","Business Class","","","0.0","1.0","0.0","0.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","N Taylor","United Kingdom","2013-03-13","Heathrow to Madrid acceptable. Madrid to Buenos Aires given seats 24 rows apart. Iberia at Heathrow and Madrid unwilling to do anything about it. Girl at boarding sorted it out in seconds. Fight from Buenos Aires to Madrid delayed 3 hours. Missed Madrid connection and had to stay over in Madrid. At Madrid cases that were underweight at all 3 other check ins suddenly became overweight. Charged 120 euros. Very dated aircraft. First and last time with Iberia.","","","Economy","","","3.0","2.0","3.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","S Parry","United Arab Emirates","2010-08-30","The worst aspect about Icelandair is the check in area in KEF. I queued for 90 mins before I reached the two ladies serving all the flights leaving at 0700-0800. Amusingly the number of agents decreased the closer I got to the front of the queue. I finally saw an agent 25 mins before departure time. Then you need to run and run to reach the flight. The best thing that happened was my luggage made it to LHR. The crew onboard were rarely friendly and needed to collect money for the food and drinks. IFE was good take your own headset. Take your own food so you are not tempted to buy anything. I was impressed to see that they moved pax with infants to give them an extra seat for the baby.","","","Economy","","2.0","","","","","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Recalcati","Italy","2010-08-26","KEF-MXP. Aircraft clean with standard legroom 32"". Flight ok but without any word from cockpit. IFE acceptable free light drinks but no food - for a flight of 4 hours is a bit out of common even because we paid 540 Euro. Some crew very polite others very rude. We arrived at check in 90 mins before the time of departure : only four and in some moments three counters for a flight of 200 persons. We had no time to drink a coffee due to the queue at check in! Who voted Keflavik the best airport for 2009 as they published?","","","Economy","","6.0","","","","","","","1.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Lange Michael","Germany","2014-03-03","IR 232 THR-SYZ. When we reached the national Airport at Tehran our flight was 2 hours delayed without any further information. So had 2 hours before we could check-in. Entering an older Fokker 100 we were warmly welcomed by the crew. After takeoff we got a lunch box containing a sandwich with turkey some sweets and water. Afterwards they served also other soft drinks. Staff was always very friendly. So the flight was good only the delay was not so good.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","3.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Amin Alamolhoda","Iran","2013-08-08","Booked flight from Tehran to Dubai. Flight time was 7am but had a 30 minute delay. Aircraft was old A320 but was clean. Staffs were friendly and the meal was great.","","","Economy","","7.0","3.0","4.0","5.0","0.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Gael Dufoyet","France","2013-03-04","Nice - Madrid - Paris. I arrived late to the check in counter in Nice but the agent greeted me by name and informed me not to hurry as the flight was delayed. Flight operated by Air Nostrum in a small CRJ90 and was 1 hour late due to poor weather in Madrid. Cabin crew do not speak French and their English was very hard to understand but they were polite and friendly. I was the only passenger and two Iberia pilots in the cabin. I was offered a bigger seat which was occupied by the pilot very nice and customer focused of him. The dinner was a ravioli with cheese and it was hot and sufficient. On the return from Barajas I tried to use their Auto check in but the boarding card was stuck in the machine and thus had to queue up for almost half an hour to get it done manually. There were plenty of passengers but Iberia kept only 2 counters open once it was my turn the agent at the check in desk was apologetic for their machines and the wait. She was very friendly and smiley. Flight to Paris was operated by an A320 I fell asleep before take off and woke up as the captain was making an announcement the cabin crew noticed almost immediately and came and offered me a glass of water and asked if I wanted to eat. Dinner was a seafood cake that smelled fishy and I didn't touch it though the wine cheese were nice. All in all reliable airline better service in Business class than other airlines on the same route very nice ground and inflight staff. Shame that they only fly to ORY in Paris but not CDG. Otherwise would use them more often.","","","Business Class","","8.0","3.0","4.0","4.0","0.0","","","3.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Nadia Simpson","United Kingdom","2010-08-19","LHR to Toronto Pearson. My husband and children are British Citizens and I hold Egyptian Nationality but have permanent residency in the UK. Check in was fine and the lounge was adequate though inferior to others at Heathrow. Transiting in Keflavik we went to get our boarding passes to be told that I could not go through to the transit lounge as I did not have a schengen visa. This information is not on any Icelandair website and contravenes EU regulations by prohibiting my travel through Europe with my EU spouse. After repeating that I had no intention of exiting into Iceland and only intended to transit through I was then escorted to the desk to be given my boarding pass and then denied access to the lounge with my family. We stayed together and were very glad to leave such a rude and condescending place. We had non refundable tickets but gladly binned them so as not to be treated like that again. They really need to learn about nationality requirements before putting people through that kind of stress.","","","Business Class","","","","","","","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Donal Ryan","Ireland","2013-05-04","Bandar Abbas to Shiraz on a old Fokker 100. Check in staff pleasant but a little disorganized. The flight was on time the aircraft was clean my tray table was broken but not a huge issue. The meal was very generous for a 1 hour flight and staff helpful. For $25 this was value and would use them again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","T Mahr","Germany","2013-03-01","MUC-MAD-EZE return from Rio was booked at short notice at a very reasonable price. We did not expect much but actually went away satisfied. All flights on time. Staff service and meals long-haul ok up to actually pretty good. Rather large seat pitch long-haul for Economy within Europe pay attention to sit upfront otherwise it is atrocious. Lack of inflight entertainment did not bother us as we manage to sleep on long-haul night flights. I would actually even consider it good value for money given the price paid.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Hindle","United Kingdom","2013-02-28","We were booked from Heathrow to Lanzarote. The schedule was changed 6 times and eventually all but one connecting flight were cancelled. Iberia were unable to get us to Madrid in time to catch the connecting flight. We were left high and dry and eventually flew out on the previous evening to Madrid booking our own hotel. Iberia couldn't care less and offered no help or explanation. Just to add insult to injury they use an 0870 number so it cost every time I called them.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","J Andrea","United States","2010-08-15","We enjoyed our flight on Icelandair. Six of us traveling to Norway through London from Minneapolis had an enjoyable flight - food was different but that is all part of the travel experience. The shorter flight segments and ability to select flight days and times at the website by cost was easy and appreciated. The attendants were nice but not the most friendly. We had no problems getting our luggage to go all the way to Norway even with the change of carriers in London.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Michal Glowacki","Norway","2010-08-08","OSL-KEF-BOS return in economy. All legs on B757 and more or less on time. Planes were ok but seats somewhat uncomfortable. Only non-alcoholic drinks are complimentary the rest has to be paid for. Never tried any of the food as we brought our own. On-demand IFE but limited choice and not updated monthly. The cabin crew seemed to either be very friendly or very surly. I wouldn't say Icelandair is good value for money but they provide the quickest service between Northern Europe and North America.","","","Economy","","6.0","","","","","","","1.0","1"
"iran-aseman","/airline-reviews/iran-aseman","Iran Aseman Airlines customer review","M Kleine","United Kingdom","2014-04-06","An old Fokker 100 departure and arrival on time very smooth landing proficient bilingual staff and excellent food: omelette with herbs coleslaw and chicken.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","5.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","J Atkins","Australia","2012-12-17","I flew just from Tehran to Shiraz booked about an hour before scheduled departure. After checking in and going to the gate I was called over the speaker to go back to check-in where after much confusion I was then checked into a flight scheduled to leave in about 5 minutes from then. I have no idea why it was only me that was asked to do this or if I was the only passenger booked on the other flight! Anyway the new flight was delayed by about an hour with no explanation. It was a newish (for Iran anyway) A320 and a substantial snack was provided. Legroom good and staff friendly and welcoming. My bag was the first out at Shiraz. My powers of deduction tell me most airlines in Iran have a habit of cancelling underbooked flights and combining them together particularly in the current economic climate. So expect delays cancellations and full flights.","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2013-02-21","MAD-TFN-MAD. Check in and security at Madrid was fine fast and easy. All flights departed on time early arrival both cases. Boarding by groups it was time Iberia started this since always boarding with them is chaotic. On board seat comfortable small legroom no service no IFE food for purchase. FA very nice and accommodating.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Wood","United Kingdom","2013-02-21","Very unimpressed with Iberia long haul flight from London to Quito via Madrid. It was like stepping back to the 1990s travelling on a flight with no seat back screens only 3 drop down TVs per cabin showing 3 films on the outbound journey and 2 on the return. Outbound films didn't even start until over 4 hours into the 10 hour+ flight. The only screen I could see on the return flight was not working meaning that not only could I not watch the film but it flashed on and off throughout the entire flight meaning I couldn't sleep either. The inflight meal was poor but the wine was ok (only one was offered). No water or snacks brought through the cabin between meals. Return flight was a shambles. It was delayed but no announcement made until after the time the flight should have departed. Then told we'd have an hour to wait due to a security issue so everybody left the queue. A couple of minutes later it was announced that the flight was boarding resulting in a scrum as everybody charged for the gate!","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Rajan Parrikar","United States","2010-08-06","SEA-KEF at the beginning of June and KEF-LHR on B757. Both flights were on time. Cabins were spotless and service friendly. It was a pleasant experience.","","","Economy","","9.0","","","","","","","4.0","1"
"iran-aseman","/airline-reviews/iran-aseman","Iran Aseman Airlines customer review","F Dinnis","Singapore","2014-01-28","The Fokker-100 was certainly old but clean. The flight announcements were made in Farsi and English to my surprise. The flight was smooth on time and without any nervousness. Food was surprisingly excellent. Chicken rice and a bottle of Pepsi.","","","Economy","","4.0","4.0","4.0","5.0","1.0","","","4.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Nima Naghdi","United Kingdom","2012-05-13","I usually fly London-Tehran (and domestic) flights on an A300 600. Food is to my liking and domestic flights are actually quite good - a full bottle of water in seat pockets.","","","Economy","","7.0","","","","","","","4.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Aref Dashtban","Iran","2012-04-10","I fly Iranair both within Iran and also on their international routes. Aircraft's are old but clean with generous leg room. Inflight service is very basic and on long flights if you can sleep you wont be missing anything. The food is good and the cabin crew are friendly. You can not rely on on-time performance so I would only fly them if I didn't have to make a connection. A very good airline for the money.","","","Economy","","5.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P McClung","United States","2010-08-04","LHR-JFK business Class with stop in Iceland. Checkin no waiting and Servisair Lounge in Terminal 1 comfortable. Seating is equivalent to domestic US first class or Premium Economy. IFE adequate but only about 9 movies to choose from and most were not current. Power socket at each seat. Food and wine for very good and I enjoyed the unusual selection of fresh sushi on the 2nd leg to JFK. Service friendly but not fawning. Best part of the flight was seeing our bags come off first with the Saga tags in place all ready for Customs. Lounge in Iceland was excellent but didn't have much time due to having to go through immigration just for the transfer). Price was nearly half what Air France and British were charging for Premium Economy.","","","Economy","","9.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","A Iregbu","United States","2010-07-31","New York to London via Reykjavik roundtrip (stopping in Reykjavik for 3 days on the way there). Friendly staff fluent. Very competitive prices as the same flight on a US airline was $400 more - without a stop in Iceland. Cannot complain about paying for food on flights as the flight was cheap but it did look better than most airline food I've seen. Would definitely recommend flying transatlantic with them and stopping in Iceland.","","","Economy","","9.0","","","","","","","4.0","1"
"iran-aseman","/airline-reviews/iran-aseman","Iran Aseman Airlines customer review","J Atkins","Australia","2012-12-17","I had paid for a flight from Mashhad to Shiraz. When I arrived at the airport the flight time had changed from 2pm to 8pm. I asked if I could change my destination to Tehran (so I could fly to Shiraz from there) and they said yes but insisted I pay the ""fine"" for changing my flight (a third of the price of the ticket). That's right they delayed the flight for 6 hours and then I still had to pay a fee to change it. Anyway the flight left on the time and included a fairly substantial and tasty meal for such a short flight. The in-flight service was totally unremarkable.","","","Economy","","3.0","4.0","2.0","4.0","0.0","","","2.0","0"
"iran-aseman","/airline-reviews/iran-aseman","Iran Aseman Airlines customer review","Pieter van Buul","Netherlands","2011-08-15","AZD-MHD. Aseman is one of the only airlines that provides domestic flights between Yazd and Mashad. Tickets are cheap and service is ok. There was a delay of 1 hr which feels endless waiting at a small domestic airport. Despite the delay the flight was comfortable on a Fokker 100 aircraft. Not much legroom but fine for a flight of about 90 mins. Some snacks were included and that was ok. Friendly staff.","","","Economy","","7.0","","","","","","","4.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Pieter van Buul","Netherlands","2011-08-15","Kermansah-Tehran-Shiraz-Isfahan. Flights are on time and boarding well organised. Flight duration is short around 1 hr. Iran Air provides full meal service food tastes good. Friendly staff speak English. All flights with Fokker 100 aircraft which all looked well maintained.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","L Eames","Spain","2013-02-04","Internal flight Bilbao to Alicante operated by Air Nostrum a subsidiary. Bought the ticket online but instead of receiving an eticket in return I got an itinerary headed ""When the charge to your credit card has been made we will send you a new email with the information about the tickets issued."" Fare was charged to my card immediately but no further email with eticket arrived. After a week I phoned the number in Madrid as the number of their helpline. Nobody spoke English but I managed enough Spanish to explain the situation. The employee was curt and unhelpful even when I asked her to speak more slowly. I then discovered that Iberia had refunded my account the fare days after the first payment and Iberia had taken a further amount of double the fare. I have had enormous trouble sorting this out and getting a refund. A call to the same ""helpdesk"" in Madrid resulted in the insisting that the problem was with my (Spanish) bank and that there was nothing further she could (or would) do. Of course my (Spanish) bank disagreed and said I needed to deal with Iberia. Very stressful for someone whose Spanish is not fluent. The actual flight was fine. Air Nostrum planes are small a 2x2 configuration but leg room was adequate. No free food or drink but available at a price as in low cost airlines. A late departure resulted in a late arrival. Just beware booking through their website.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","P Smith","Canada","2010-07-26","ARN-KEF-YYZ Saga class. Stockholm to Reyjavik leg very basic with little IFE and semi- attentive staff despite the fact the business class section was almost empty. Reykjavik- Toronto leg was better with a better plane (newer interior) better staff and food. Stopover in Reykjavik was easy - it is a good small airport and a better option than Heathrow or Frankfurt for transfers. Icelandair is charming and good value for the money but is inferior to larger European carriers on transatlantic routes.","","","Business Class","","7.0","","","","","","","4.0","1"
"iran-aseman","/airline-reviews/iran-aseman","Iran Aseman Airlines customer review","Shabab Attarzadeh","","2004-02-20","Iran Asseman Airlines is the Easy Jet of Iran. It flies to many destinations domestically and regionally. The flight to Dubai is done with B-727's. The only problem with Iran Asseman is the quality of services provided. They should focus on customer services more and passenger satisfaction.","","","","","","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","David Löhnert","Germany","2010-11-13","HAM-IKA-HAM good service although cabin crew could be more friendly. A300-600 are very old but I felt safe. In Iran I never fly again with Iran Air. Fokker aircraft are old and shabby inside.","","","Economy","","6.0","","","","","","","4.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","A Nazari","","2010-01-23","Tehran-Zahedan Economy. I am a regular traveller on this route probably flying to and from Zahedan from tehran about 12 times a year - an expert in terms of seating on these old A300 Fokker 100 and B727 aircraft. Always ask for seat by the exit door. You will otherwise experience severe cases of cramp and discomfort after each flight. The food on these flights normally comprises a cold platter two filled rolls a chocolate biscuit and an orange drink! A truly sad airline and even a sadder experience if you ever get to fly on one of these planes.","","","","","1.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Pete Zamora","United States","2013-01-18","Wheelchair was not available upon arrival as requested in Madrid. First request we were told it was not their job. Second request to flight attendant we were told they would call. The third request was to the Captain who told us it was taken care of as he walked off. Not one time did any of these individuals ever off me a seat until a chair arrived. It was very evident that they did not care.","","","Business Class","","","2.0","1.0","2.0","0.0","","","1.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","L van Essen","Netherlands","2010-07-25","Amsterdam-Boston return. The airline is okay seating is good. Soft drinks free meals and food are charged at extra costs onboard but we took sandwiches with us. There is one important thing; when surfing on the internet looking and comparing prices on the Icelandair website rose each time with about 25 to 100 Euros when coming back to the site. In the end prices had risen by about 500 Euros. Then we made the final booking on a friends laptop and the initial low prices came back again which means that they recognize the computer you work on and adapt in this case increase prices each time you come back. So when comparing and searching work on computers with different internet addresses!","","","Economy","","7.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","C Bibler","United States","2010-07-12","Would advise that you never fly Icelandair out of Minneapolis on a Friday or Saturday (Sundays probably not good either). They don't have staff on site on these days so if you should miss your plane (as we did due to weather) there is no one who can rebook it for you. They have flights operating but use staff from another airline (Sun Country) to run them. These non- Icelandair staff are not authorized to rebook flights. We could find no one capable of rebooking us on the next flight - called the Icelandair 800 number etc as well as Orbitz who initially booked our flight - no one could help us because they weren't authorized to rebook. Only Icelandair in Minneapolis could do that and they're not around on weekends.","","","Economy","","","","","","","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","A Yalfani","","2009-06-09","THR-IST-THR flights were on time. We flew an A300-600 which were comfortable. The crews were friendly served us iranian dishes with good quality but the tea was cold and tasteless.","","","","","3.0","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Adam Paterson","","2009-04-26","Dubai to Shiraz last year. Rather than paying for a hotel for the evening we camped in the abandoned kids playground hidden behind a small house in the airport. Morning came and we were ready to leave our plane was not. We were told all sorts of nonsense 'the plane will leave tomorrow or the day after' 'the plane will leave in a few hours' 'the plane has broken down' 'there is bad weather preventing flying'. Twelve hours later we left. I spent 24 solid hours in Dubai airport. The best toilets are the oldest ones furthest away from the duty free shops they're less used so hence less filthy. Finally got on the plane and they'd crammed three flights together into a massive pre- revolution 747. I felt bad for the staff copping a lot of flak and working a 14 hour day. The flight was short and the delay mammoth but perhaps it was all worth it because we met so many people! In short fly Iran Air if you have free time wanting to meet some locals. If you're running to any sort of schedule do not fly Iran Air","","","","","2.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Alan Clare","United Kingdom","2013-01-08","London - Sao Paolo flight change in Madrid. Departed London late as needed to take off missing passengers luggage. Pay as you eat 'Tu Menu' service served courteously. Boarding went quite well at Madrid but delayed departure due to taking off more missing passengers luggage. From Madrid meal was a good example of airline food and the wine was agreeable. Crew delighted to offer me a second wine. This was a modern Airbus but no individual television screens two dated films shown along with was an interesting Iberia magazine programme. Surprised that staff did make 2 rounds giving out water and chocolate biscuits during the flight. Good attention to use of seat belts through turbulence and announcements in English clear. Wash rooms do not appear to get sufficient if any attention during this 10 hour flight and became rather smelly. Sao Paolo - London. On departure the plane was clean and pleasant smelling. Cabin crew greeted passengers with a mixture of surly indifference and pleasant smiles but didn't see much in the way of assistance to find seats or storing hand luggage. Meal good but I made the mistake of asking for an additional wine! The reply came 'I am very busy collecting. If you want more wine wait until we are finished and come to the back of the plane'. This time one reasonably recent film. Again wash rooms became smelly and lacked attention during the flight. This was 24th December and the crew could not have been less festive. Madrid - London was code share with BA and what a contrast to the Iberia leg.","","","Economy","","2.0","3.0","2.0","4.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Loreto Fernandez","Spain","2013-01-07","MAD-CPH. Operated by Iberia Express. Flight departed 5 minutes early and arrived 15 minutes ahead of schedule. Check-in was fast with no issues and VIP lounge was excellent with plenty of food and space. Only 6 seats in Business Class so service was attentive and friendly. Meal served onboard was nice. The seat was okay but legroom was tighter than Iberia mainline. In conclusion it was a pleasant experience.","","","Business Class","","8.0","3.0","5.0","4.0","0.0","","","3.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","L Gibson","United States","2010-06-21","Flight cancelled resulting in a 26 hour delay on May 31. This was not volcano related. I never did get a clear answer on why the flight was delayed. All questions were stonewalled and we were treated like they were doing us a favor by getting us to our destination at all. I am still waiting an email response from their customer service because they have stopped taking calls.","","","Economy","","","","","","","","","1.0","0"
"island","/airline-reviews/island","Island Air customer review","N Bogan","United States","2014-05-26","Delays delays. We were supposed to go from Maui to Kauai and be a 2 hr trip. It took 6 hours instead with us waiting in the airport for 4 hours. The people next to us had been waiting for 8 hours and got delayed another two as I started writing the review . Everyone has delays. Stay away from Island Air!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","D Kershaw","","2009-01-13","Kuala Lumpur-Tehran-Kuala Lumpur. Aircraft was a 747SP. Check in at KUL handled by Malaysia Airlines. I requested a window seat but didn't get it (full flight). Boarding was about 30 minutes late. The seats were old and ragged. Entertainment on the main screen only (two Iranian films from the 1970s). Meal service good - two full meals provided. Great amenity kit handed out. The crew was friendly and attentive - they have pride in their airline even though it may not be the most modern. Arrival in Tehran was a little chaotic. Long queues and baggage claim. Overall it was a good experience. Paid $1100 Australian return for KUL-THR-KUL which was good value for two 7 hour flights. I would use them again - all part of the experience of going to Iran.","","","","","4.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","W Bee","United States","2013-01-07","MAD-ALG and ALG-MAD. Impressed with the punctuality with the departure and arrival time. The quality of the service was very good in terms of staff on board and on the ground. FA's were attentive. I flew them again from SFO-ORD-MAD with the second leg with Iberia and again I was not disappointed. My only complaint is Madrid Barajas Airport. At the airport there are no real amenities for the long haulers. Will fly Iberia again.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","5.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Diane Sawyer","United States","2010-06-17","We have just returned from a trip to London via Icelandair. The price could not be beaten booking was a breeze. There are luggage restrictions but unlike American Airlines where passengers have a tendency to bring huge bags on board (which take forever to stow) and there is no room left don't look to the surly cabin crew for help. Our seats were comfortable. The cabin staff are to be commended for their professionalism. Food is not included we did try the sushi and it was better than most Tandoori Chicken was pretty bad.","","","Economy","","8.0","","","","","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","M Laine","Finland","2010-06-14","Just finished a roundtrip Helsinki to Toronto via Reykjavik on Icelandair. The fare was booked in February and very competitive at 500EUR. Reykjavik airport is very convenient for transfer and for someone who does not enjoy long flights it was wonderful to only have a 5-hour transatlantic sector. Cabin crew very senior and just polite not friendly at all. The worst part is the buy-on-board menu which really should include more choice in warm meals. A tasteless vegetarian wrap just is not sufficient. Best to bring own snacks. For the fare paid Icelandair got me there safely and almost on schedule. Still wish they'd make passengers feel more welcome with a few smiles thrown in.","","","Economy","","6.0","","","","","","","4.0","1"
"island","/airline-reviews/island","Island Air customer review","C Dunlop","Australia","2014-04-19","After so many negative comments I believe a positive is in order. Honolulu to Lanai check in a breeze courteous and friendly we paid $17 per bag but now only $15. Flight basically on time aircraft ATR quite comfortable after all flight is only 24 minutes. 2 Flight attendants very friendly juice and water offered. Bags delivered promptly. Will fly them back to HNL and will only post if flight is any less enjoyable.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Hassan Safdari","","2008-11-07","I had 4 flights in July 2008 with Iran Air. There were the worst flights I've had in my life. The first flight was London to Tehran. The airplane was so old and the washroom was a big mess. The flight attendants were so rude and I’ve seen at least 2 load arguments between passengers and the attendants. The second flight Tehran to Tabriz. The airplane stopped in the middle of runway for the last minute maintenance. They didn't let us go back to the airport and we had to stay in the airplane for half an hour without air condition in mid summer. Well these are nothing comparing the nightmare I had when I was coming back from Tehran to London. The flight had 5 hours delay; which seems normal. There were at least 50 passengers among those people including me had a connection flight to other destination. When we asked the status about our next flight; which we lost it we've been told every thing has been organized and they already reserved a seat for our destination. Even though the Pilot in the airplane made a commitment few times that every thing is ok and we don't have to worry about our next flight. It was a joke. When we arrived to London nothing was organized and Iran air office even didn't know we are coming. When we asked about our connection flight he said"" Why did you come here? I already called Iran and asked them not to send them here!” After fighting about 3 hours we got the hotel to stay over night in London. I lost one day work and flew to Toronto with British Airways next day. My advice is never taking Iran Air.","","","","","1.0","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","R Alirezaieyan","","2008-09-30","Tehran-Isfahan-Shiraz-Tehran flight. I went on a 90s Fokker 100 from Tehran to Isfahan and to Shiraz (leased or bought from Iberia since some of the signs were in spanish) which was comfortable. The ticket only cost $30 for each leg. The service was a lot better than I expected finding bottled water in the seat pockets (luxurious compared to the 2 dollars you have to pay to get a cup of water with American Airlines) giving me a mint before the flight and serving a Snack. The seats were comfortable but I did not try the bathrooms (I heard too many stories that they did not work). They had excellent service for handicapped (my grandmother was with me). Crew is kind and attentive actually serving to the passengers request but don't interact much or show emotions. Shiraz-Tehran we took a Soviet era Tupolev 154m (which belonged to Iran Air tours) which while having the same service as mentioned above was extremely uncomfortable air conditoning broken and with all signs written in Russian - avoid Russian planes at all cost. Don't worry about your luggage since they take good care of them.","","","","","4.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Scott Norton","United States","2013-01-04","Crew from BRA to TLV were abrasive in their enforcement of airline policies and regulations. Aircraft itself was an Airbus A319. Economy seats were cramped and uncomfortable. Definitely not where I want to spend 4 hours. The food itself was acceptable as far as airline food is concerned. In-flight entertainment was non- existent. In short a terrible flight experience.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Kai Olesch","Germany","2013-01-04","MUC-MAD return (twice): I am getting the impression that Iberia has increased its service quality. The ground and onboard staff were very friendly all 4 flights nearly on time and the cabin of the Airbus clean. When seated in one of the front rows space is ample otherwise quite cramped. The disadvantage is that Iberia charges for food and beverages even on continental flights.","","","Economy","","6.0","3.0","5.0","3.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Thomas Gallagher","United States","2010-06-12","The term ""economy plus"" is a misnomer. Economy minus would be a better description. First the seats were the same as economy except the middle seat in a three-seat was left vacant. We had to share our tv screen as only one was provided on the seats assigned. My wife and I took turns being uncomfortable in the seat that had our knees up against the protruding exit door. As poor and uncomfortable was the seating it was not as bad as the poor guy in front of us whose seat did not recline at all. In addition he and the other passenger had no middle seat between them. As much as we would like to visit Iceland for a longer period next year I'm afraid Icelandair is out of the question. The cabin crew needs to spend less time catching up on the latest news they have to share and pay more attention to those that maintain their employment. The is the first negative review I have written over the past few years in my travels. I generally write very positive things or choose not to write anything. This experience compelled me to make this exception.","","","Economy","","2.0","","","","","","","1.0","0"
"island","/airline-reviews/island","Island Air customer review","Pat Wagner","United States","2014-02-17","We had reservations on Island Air from Kauai to Honolulu. We would have had 2.5 hours to catch our connecting flight from Honolulu to Spokane on Allegiant. Island Air cancelled the flight due to weather. The next flight an hour later was cancelled due to mechanical issues. They had no other flights that would get us to our connecting flight on time. Island Air could not re-schedule our flight on another airline until they could confirm Allegiant's take off time. Allegiant only flies out of Honolulu once a week so if you miss the flight you're out of luck. They were putting people on Hawaiian Airlines so they could meet connecting flights but couldn't figure out how to do if for us. They told us we were not priority! We spent 15 hours in the Kauai airport before getting a flight back to Spokane (on Alaska). We will never fly Island Air again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"island","/airline-reviews/island","Island Air customer review","Mark Fenners","Hong Kong","2014-02-04","We are at Kahului airport on Maui and have just been told that a runway in Honolulu has been closed and that our 11.19am flight has been cancelled. And so they have merged our flight with the 12.59pm flight which is now delayed to 1.10pm. That's a 2 hour delay on a 45 min flight. They then said that it was due to a 6 lane highway closure in Honolulu which has led to their crew missing the flight to Kahului. So far we have established that the only flight to Kahului prior to our 11.19am departure has arrived it left Honolulu on time. And Hawaiian airlines have confirmed that they have had no delays due to a runway closure. I recommend that you don't book Island Air for any journey in the Hawaiian islands.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","M Shams","","2008-08-13","Copenhagen to Teheran and return with an old Boing 747-SP. I would rather to take a hike whole way next time to Teheran rather than flying with Iran Air. Cabins crew didn't care about passenger - when ringing them they never showed up. If you were lucky you could catch them when passing you.","","","","","1.0","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Steve Tan","","2008-06-03","Dubai/Tehran leg on an old Airbus. The flight was full with little room in the overhead bins. Airconditioning was not working while the plane was on tarmac so had to endure around 30mins of stuffy crowded cabin. Cabin crew handed out ice water upon request. Food was nice. Overall it met expectations (I was not expecting much) given the age of the plane I was just happy to be landing in one piece. Return leg on emirates was equally cramped but their food was excellent.","","","","","3.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Daniele Micele","Italy","2012-12-21","Flown MAD-TFS-MAD with Iberia Express and had a very good experience. Particularly impressed with service provided on board where flight attendants were professional polite and smiley. Excellent cabin presentation and cleanliness. Will fly Iberia again.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","4.0","1"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","R Lenderink","Netherlands","2010-05-28","I found Icelandair service absolutely inadequate. I have never had to pay for food on an intercontinental flight. Icelandair does not have a contract with other airlines therefor they will not transfer luggage from other airlines. So you have to go to baggage claim and pick up your luggage and recheck in with Icelandair. I could live with all of the above if the pricing was so much cheaper than other airlines. But that too is a major disappointment.","","","Economy","","1.0","","","","","","","1.0","0"
"island","/airline-reviews/island","Island Air customer review","A Blake","Canada","2013-11-19","This was the worst flying experience of our lives. We were lied to repeatedly by staff on both ends of our flight they blamed staff in the other location for our flight problems. They held us in the airport for 4 hours and promised repeatedly we would make our 2 connecting flights meanwhile many flights were going off the island and they held us without putting us on other flights. After telling us our connection would be held for us (11 passengers we making this connection) they rushed us off the plane to tell us our connection was leaving without us. We demanded they take us to the plane and they refused. After hours of deliberation they offered us flights in lieu that were clearly the lowest in value with large lay-overs and that got us home over a day later than we had planned to be home. The attendant assured us all mix-ups result in first class flights to our destination. We confirmed this with her twice. After staying in a hotel with $10 compensation voucher for our trouble we checked in to learn that the flights were lowest price economy. Again we were lied to. A manager told me he was not responsible for what his staff said to us and could not do anything about the mix-up on our flight class.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Mohammad Zia Ebrahimi","","2008-05-26","IKA-ICN business class. Flight attendants were helpful. Very old 747 SP aircraft. Flight was ontime and check-in efficient. Last bag on belt was mine at ICN as a business class passenger.","","","","","3.0","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","M Yalfani","","2008-01-22","Amsterdam-Tehran-Amsterdam The flight from Amsterdam was on time with an Airbus 300-600. The cabin crew were friendly although they avoid smiles as much as possible. The headphone system did not work in my seat. The food was nice. The return flight has 2.5 h delay due to heavy snow but in general I was satisfied of their service considering the old plane and other facilities.","","","","","3.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Sadhna Joshi","United States","2012-12-20","We've been flying international for over 25 years and never had such a bad experience! Unfortunately we had decided to go to Madrid from Los Angeles and we were looking for the shortest flight with the least number of connections. Hence we flew American Airlines to Chicago and from there Iberia to Madrid. The crew were rude. My husband pressed the hostess button twice and both times the guy came and from behind us stretched his arm and pressed the button 'off' without even asking why he was being called! Then when my husband went to get a glass of water he was rudely informed that 'the fasten seat belt sign' was on. We knew that and that's why we called for service! The plane was an old plane with no individual TVs and hence no entertainment! The crew acted or actually didn't understand much English. The food was awful and their attitude was 'take it or leave it'. We've never seen this kind of service.","","","Economy","","","2.0","1.0","2.0","1.0","","","2.0","0"
"icelandair","/airline-reviews/icelandair","Icelandair customer review","Max Davidson","Canada","2010-04-20","SEA-KEF-LHR. Check-in & boarding at SEA was good. Very impressed with onboard service and found it interesting that very few pax actually opted to take advantage of the on-board meal purchase which enforces my belief that most pax only eat airline meals because they feel they have paid for it so they should eat whatever is offered. Found the customs / immigration at KEF to be friendly and welcoming which was not the case with the security people at KEF who were anything but friendly and welcoming and quite aggressive with pax. Departure of flight from KEF was on-time as was arrival at LHR with luggage waiting on the carousel. LHR-KEF-SEA check-in and boarding and well organized with friendly staff who went out of their way to solve problems with my seating assignment. Overall impression of Icelandair was very good - they will get more of my business if they continue to offer great fares. Highly recommend Icelandair for anyone looking for good value and those who like me who find the nonstop flights from the west coast of Canada/USA too long and like the thought of having a break after seven hours of flying.","","","Economy","","9.0","","","","","","","4.0","1"
"island","/airline-reviews/island","Island Air customer review","Caroline Eagar","Australia","2013-10-03","I recently flew from Sydney Australia to Honolulu and then had a flight scheduled to fly to Kauai leaving at 7.05pm this was altered 6 times before we finally departed at 11.05pm arriving at Lihue at 11.45pm. During the time of waiting we were offered water nothing was open and we were hungry. I finally asked a ""Customer Service"" person if they could locate something to eat ie chocolate bars her response everything is locked up and we don't have the key"". It does get better when we landed a Lihue because of the lateness of the hour no taxis were available leaving women stranded. Finally located a security guard who got a taxi driver and arrived at our accommodation at 1.40pm. The trip back was no better.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"island","/airline-reviews/island","Island Air customer review","D Silvey","Canada","2013-08-29","Booked a 6.55am flight Molokai - Honolulu. Was called the night before it was cancelled and we were put on 8.10am. Arrive at airport and told we have to fly to Lanaii first. At this point it looks like a 2 hour delay getting to Honolulu. We were 1/2 hour late boarding then sat on the tarmac 1.5 hours waiting for the pilot to do weight calculations. Passengers were removed (as well as luggage). Finally get into Honolulu 4 hours past what originally needed. Standing at luggage pick up waiting for our luggage which doesn't come. Then there is an announcement some of the luggage is coming on a later flight. We can come back or get it delivered to our hotel. We stood in line to fill in paperwork to have it delivered. I travel quite a bit and have had glitches but this is nuts. This was my first time with Island Air and my last.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Abbas Asim","","2007-12-12","Karachi to Tehran Tehran to Mashhad and then Tehran to Damascus and Damascus to Tbriz trbriz to Tehran and from Tehran to Karachi. On international routes service was quite good food is hot and good quantity while the domestic routes the food is not hot nor tasty. Service at airport was good but there is a room for improvement. Cabin staff friendly helpful. Flights were usually on time the planes were old Russian on domestic routes that were so uncomfortable.","","","","","3.0","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","George Misioch","","2007-10-09","Check-in is efficient. Fokker aircraft are ok while the Russian Tupolev aircraft should be avoided at all cost. The snack provided was standard. The staff was generally friendly. All in all an average airline.","","","","","3.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","S Baxter","United Kingdom","2012-12-18","LHR-MAD LIM-MAD MAD-LHR. Excellent experience of Iberia Business Class. A340-300 on LHR-MAD route was a bonus with loads of room. Superb VIP lounge at Madrid T4S with plenty of space food and self-service wine bar. Long haul flight on A340-600 was very comfortable with completely lie-flat seats. Cabin crew very friendly and food was delicious throughout.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","Corinne Sauer","Israel","2014-09-14","We used Israir last summer for a flight Tel-Aviv Rome and Rome Tel Aviv. The flight was moved a day earlier on the way to Rome and one day later for the return flight. So using Israir is like not having a reservation! We tried again today to fly Israir from Tel Aviv to Eilat the flight is now 4 hours late - considering it takes 45 minutes to fly to Eilat!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"island","/airline-reviews/island","Island Air customer review","David Peterson","United States","2013-08-06","My wife and I fly inter-island all the time and back to the mainland every year. We booked a flight 4 months ago and rec'd an email the night before that our flights (both ends of the round-trip) were cancelled. We were seated on a flight 3 hours later than our original meaning that we'd lose a day of our vacation and our return trip now had a 2 hour layover. and didn't even return us to the correct island! When we finally got on the plane we sat on the runway without air conditioning for half an hour. This happened on every leg of our trip. We're going to pay whatever it takes to avoid flying this airline ever again and I strongly suggest that you pay the extra few dollars to avoid this terrible experience.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","E Anderson","","2007-04-19","Heathrow to Tehran return. The plane was elderly but clean and everything worked. Cabin staff friendly and hard working throughout the flight. Food good and plentiful and drinks were brought when requested. It appeared to me that the senior cabin staff member was a woman who was professional and businesslike. All staff were approachable and I held a conversation in English with several of them. Behaviour in my section was very good although in another section there were very noisy children. No alcohol on board of course. Check in and clearance through customs and baggage collection was reasonably quick and straight forward. I had one internal flight to Shiraz which was excellent. The only entertainment on the flights to/from Heathrow was a subtitled film in Farsi so take a book or i-pod. All in all a good experience. The Iranian people were exceptionally friendly. A fascinating country well worth a visit.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","A Owaida","Palestinian Territories","2012-12-13","TLV-MAD-TLV Dec 6-9. On the outbound I was offered an upgrade to business for $150 which I gladly accepted. Even though it was a small A319 it had the big reclining business class seats and the service was wonderful. Luggage took less than 5 minutes to arrive on the belt. On the return no upgrade this time but I was lucky to get the emergency exit seat and had plenty of room the flight was only 40% full which helps. Would gladly fly them again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","M Günther","Germany","2013-10-22","More than 3 hours late no excuse me no meal voucher no information. The unfriendly staff were overwhelmed. My flight was from Tel Aviv to Berlin. They changed the flight time from 7 to 5 am the aircraft arrived 3 hours later at 9am. During the flight than the meal and drinks were not free! I can only advise again this company!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"island","/airline-reviews/island","Island Air customer review","B Selkirk","Canada","2013-05-29","Honolulu to Lihue return April 2013. Plane was a basic older style aircraft but comfortable enough for the short 40 min flight. Flight staff are friendly helpful and efficient. However Flight to/from Lihue were extremely delayed with no updates from Island Air staff other than to announce further delays. My observation is that very log delays appear to be the norm for Island Air on all flights. Our extremely delayed flight from Lihue to Honolulu meant we missed our connecting flight despite Island Air representatives assuring us that we would make the connection. We had to find airport accommodation at our own expense at midnight as there were no Island to staff to assist. Wont fly Island Air again unless we absolutely have to and don't have a connecting flight to make.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"island","/airline-reviews/island","Island Air customer review","L Mae","United States","2013-05-28","My mother in law and I took a one day trip on Island Air to Molokai. We left a few minutes late. Our flight back to Honolulu was at 6pm. We got there at 4.30pm and were not told that our flight would be delayed until 9.30pm. The only reason we found out that it was delayed was when we asked a TSA agent a question about checking in and that is when he asked if we knew our flight had been delayed. During the 5 hour wait no one even mentioned about any updates or a repeated message that the flight was delayed. When we did get on at 9.30 the only apology was from the stewardess and that was it. I don't think I would recommend this airline.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Derek Bryce","","2006-04-29","LHR-THR-SYR and THR-LHR. This airline is doing the best it can with the equipment it has. Elderly (I'm assuming pre 1979) B747-200 in both directions. IR unable to acquire new Boeings due to US trade embargo. Apparently they now operate a new A330 on some routes so perhaps this old girl is on her way out. The aircraft was clean enough inside and out but unavoidably threadbare inside because of her age. Little things like my reading light switch operating that of a seat in front of me bits of plastic hanging off the arm rest and one of the loos not flushing properly tell me retirement is long overdue. However all credit to IR maintenance staff for keeping her going as long as she has on this busy route! I'd heard about IR pilots’ legendary landing skills and can confirm that these were the smoothest I've experienced in 27 years of flying. More up to date equipment used on the short connecting flight down to Shiraz: Fokker 100. Seemed well maintained. In-flight service was fine. Food simple but plentiful and seemed less processed than on some western carriers. Crew are very hard working. Unlike western crews in economy they didn't vanish behind a curtain after the meal was served but constantly responded to individual requests for drinks. Mostly male crew quite senior and with an air of quiet competence. Attentive caring but not obsequious which conformed with the approach to service I experienced generally in Iran during my stay. Perhaps it's mandated by the proprieties of public inter gender relations in Iran but I remember a female crew member asking me if I'd like 'coffee or tea'....no smile but with an air of seriousness that one might use when making a sincere inquiry about someone's health. Quite charming really! Finally I'd like to echo the sentiments of a previous user in this forum by confirming that Iran Air are a cost effective means to get to a fascinating safe friendly and civilised country.","","","","","","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","F Nikkhah","","2005-08-31","I have flown on Iran Air for many years but our last couple of flights put me off. On one flight travelling with our little girl of 9 months there were no nappy changing facilities provided in the toilets. We asked one of the stewards and he said ""Is this your first time flying with Iran Air?"" (ie what do you expect from us). So we had to change the soiled nappy on the floor of the aircraft not very pleasant for the other passengers I am sure! The entertainment is next to nil. Iranian movies are shown via old-style projectors and often the headphone sockets dont work. On our flight the entire left hand side did not work (no sound). On a previous flights although seated in non-smoking some passengers insisted on smoking. I raised this with the steward and he was reluctant to impose authority and ask the passengers to stop smoking. I had to get up and do it myself which is what the crew should have done. The aircraft are very old and safety comes to mind. Overall control of passengers by crew is very low. Aircraft is still on the runway after touchdown and passengers are getting their hand-luggage and standing up without much intervention by the cabin crew.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","E Bayless","United States","2012-12-12","My husband and I flew from ORD to Madrid and onto Barcelona. We were very hesitant about our flight but found the crew to be very helpful. Impressed with the wine served and the meals were quite good. Our flights departed and arrived on time! We would not hesitate to fly Iberia again. The only disappointment was the lack of leg room and no IFE.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","R Kordof","United States","2013-10-20","After reading some of the less stellar reviews online and being unable to reach any English speaking staff on the phone who could verify the in-cabin luggage dimensions I was naturally apprehensive about the flight from Tel- Aviv to Nice on Monday September 23 2013. To my pleasant surprise the entire flight experience was excellent. The plane was clearly in great shape a relatively new aircraft with leather seating and spotless interior. The departure and arrival were pretty much on schedule. The fact the departure from Ben Gurion airport was using a shuttle bus and not a jetway reminds me to warn any future passengers during any unlikely (but possible) inclement weather to dress accordingly or bring an umbrella for the extended exposure to the elements while trying to board an outdoors staircase. Other than that I thought the whole experience was most pleasant and I would have no qualms about flying Israir again.","","","Economy","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"island","/airline-reviews/island","Island Air customer review","Amy Osullivan","United States","2013-05-22","There has been consistent daily delays to Molokai. I have waited in the commuter terminal for 3-4 hours to get on a 15 minute flight to Molokai. I see that the same aircraft is going back and forth between Honolulu Lihue and Lanai and Kapalua but when the delays piggyback the Molokai flight will be pushed back to accommodate the passengers on later flights to other destinations. Customer service podium is empty with no notification of delay until you look at the flight board. We can see the customer service personnel on the ramp laughing and chatting with co-workers they show no concern for all the passengers in the terminal waiting for someone to come in. When you finally get a hold of someone and ask them what's the delay they say its due to the late arrival of the aircraft. We were delayed 3 times because management changed their mind on where the plane should go. It was announced that when our aircraft comes from Lihue it will continue on to Molokai however when the plane lands they change their mind and inform us its going to Lanai on time. This causes us to be pushed back 2 more hours. Don't get on the new planes they cant land on Molokai and Lanai with more than half a load of passengers. It takes 3 times longer to board and unload. I don't recommend Island Air.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","P Garay","","2005-06-06","Iran Air has very good inflight catering - the food is good quality and you have a choice of two entrees both hot meals. However there is a fleet of old Boeings which look like they should be retired and grounded soon and at 30000 feet you really start to think about things like that. Flight attendants are very friendly attentive helpful and courteous however they are also very casual when it comes to safety. They do not enforce safety rules as rigidly as Western or European carriers do and when I alerted one of them that someone had been smoking in one of the lavatories (very dangerous - one of the many causes of cabin fires) his answer was a mere ""really?"" and that was the end of it. Also passengers were leaving their personal belongings next to their seats where they were cluttering the aisles and one had to be careful not to trip over them and once again the crew members made no attempt to get them to stow their belongings in the overhead bins or underneath their seats. Inflight entertainment is generally a Persian movie with English subtitles and for those who do not speak or understand Farsi the small and fast-moving subtitles can cause your eye-muscles to work overtime. Another complaint I have is that the flight attendants made no attempt to remind those seated in the non-smoking section to put their cigarettes out and being an asthma sufferer I had to remind three passengers in my vicinity that they were seated in the non-smoking section. They did have the good grace of putting out their cigarettes but I did not like being in that position. That was the flight attendants' job not mine. I would like to end my comments on a positive note however. Iran Air offers you the opportunity to fly for half of what Western carriers would charge you making travel to the Middle East easy and affordable. It also offers you the opportunity to experience Persian hospitality which is as old and ancient as Persia (Iran) itself. Crew members are delightfully pleasant and accomodating. Connections between Iran Air and other carriers serving European hubs are generally good and this particularly benefits expatriate Iranians living in the United States or Canada who wish to fly back to the old country on vacation with easy connections in Europe. For business travellers destined to other points in the region Iran Air is a good choice as it services most major airports in the Gulf and Middle East as well as some in Central Asia.","","","","","","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Manuel Kliese","","2005-03-06","CGN-HAM-THR at the end of December 2004 and back January 2005. First of all our flight was originally CGN-THR but due to one or another reason they flew to HAM first filled up the rather old but clean A310-300 with further passengers and then proceeded to THR. The result was that we arrived 6 hours delayed compared to what was previously planned. At least they called us one day before departure and told about the itinerary change. Furthermore we got a voucher of EUR 15- each for use in restaurants at CGN due to the delay. Inflight service was nice food was fine and women did not have to wear the headscarf onboard any more. Also took domestic flight at several occasions when travelling in Iran. THR-IFN IFN-SYZ KSH-THR and BND-THR (intermediate stop at IFN) on F100 B727 and A300B4 were fine on time good catering. They keep an old fleet that well-maintained and clean.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Paul Pritchard","United Kingdom","2012-12-10","Madrid to Santiago [Chile] on 3/11/12. Forced to sit in 31E for 13.5 hours despite paying for an aisle seat. The seat was awful in every way. When the passenger in front reclined their seat they sat on my outstretched legs. Only when the passenger beside me got up could I fold my legs under my seat as it was so cramped. FA's vanished after serving poor meals. Offering water during such a long trip especially to those trapped in the centre of the 'plane should be part of the job/service. Avoid.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","Sanuel Himelstein","Israel","2011-07-15","Rome-Tel Aviv. Everything about the trip was a pleasure. The plane left almost on time (20 mins later than scheduled but this was already viewable 12 hrs before the flight). Needless to say we arrived on time. Considering we flew from midnight until 3:30 a.m. Rome time we assumed we would get very little - if at all - in the way of snacks. Wrong! Almost immediately each person received a bottle of water. This was followed by a choice of a salad or a quite hefty sandwich. Finally they served tea and coffee. And this in a 3hr flight! The staff were courteous and effective making the flight a really enjoyable one.","","","Economy","","10.0","","","","","","","4.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","Jonathan Fain","","2010-08-04","One way ticket from Tel Aviv to Rome. The aircraft is half empty Israir really don't know how to sell those tickets. I asked for vegetarian food and got a weird sandwich no expectations there. Overall it is a good airline. Service is good.","","","","","4.0","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","Mike Palmer","United Kingdom","2013-04-17","Island Air got us safely between Honolulu and Molokai and that is where the good news finishes. Chaotic transfer at Honolulu where you wait in a nondescript lobby until an Island Air rep appears and takes you airside along the apron and back into a domestic lounge to avoid security a second time. 30 mins late O/B with no explanation or apology on a Dash 8 100 which was tatty inside dirty with defective seats (due to be phased out soon) Water was offered on the 25 min flight with no PAs from the flightdeck. Return was 90 mins late with no explanation or apology on a recently acquired ATR 72. Clean inside though the interior is already worn and tatty despite being a new addition to the fleet. No inflight PAs again and a water or rum punch offered on the 30 min flight. Unlikely to chose them again - the fare wasn't cheap which reflects the limited choice of airline into Molokai.","","","Economy","","2.0","1.0","2.0","2.0","0.0","","","2.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","A Singer","","2004-10-11","Tehran-Esfahan-Tehran on a Fokker. Iran Air are a bit dubious on the ground but the service was good in the air. There is plenty of leg room and a very relaxed approach to hand- luggage. The pilots line up for final approach at a very low altitude though which is a bit disconcerting.","","","","","","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Andrew Pavitt","","2004-10-09","Flew on Iran air earlier this week from Tehran to Beirut. The flight itself was on time and a reasonable meal was served. But what surprised me is that as soon as the plane landed and whilst still taxing to the gate people were are up getting bags out of the overhead lockers and beginning to queue at the door!. We hadn't even made it off the runway. The flight attendants didn't do or say anything. Surely this is a safety issue!","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Nicholas Coveyduck","France","2012-12-06","My wife and I were going to my sons wedding in San Juan Puerto Rico and were then planning a US holiday afterwards so we booked with BA in Feb for BOD-LGW-SJU followed by SFO-LHR-CDG for flights commencing in November. Outbound flights were cancelled without us being informed. Was offered the routing BOD-LGW then a coach transfer to LHR at our own expense followed by LHR-JFK then JFK-SJU on American domestic. I did not think this was a reasonable re-routing. Finally offered ORY-MAD-SJU with Iberia. We checked in and given Fast Track security pass and went directly to the lounge. When the flight was ready for boarding we were escorted by a member of staff to Fast Track security and onto the boarding gate where we had priority boarding. Greeted by the Captain and cabin crew. Pre-departure drinks served and we departed on time. The breakfast meal was fine and we arrived in Madrid early and transferred directly to the Iberia lounge. Directed to the boarding gate where we were given priority boarding and were quickly settled into the spacious cabin. Pre flight drinks served and after departure the Purser came around and took our meal orders. There then followed a drinks service with nuts. We both enjoyed our food and the excellent wines on offer. After the meal I reclined the seat and had a good sleep before watching a film - the choice was limited as an English speaker but perfectly adequate. 90 mins out of SJU given a light meal and bar service. Arrived 10 mins early and were swiftly off the aircraft. Our bags were amongst the first off the carrousel. A very pleasant flight.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","A Shneyderman","","2008-04-02","JFK to Ben Gurion and back. The two worst flights of my life. The return flight was about as close to hell as I think you can get on Earth. To say it was tight is an understatement. I'm 5' 6"" tall and my knees were in the seat in front of me the entire time. This time the plane was a Portuguese company with their own staff. They did not answer the call button. The flight had a stopover in England for refueling which we were not told about. They also did not have any sort of order or pattern which was obvious when it came to food. One side would be served about 15 minutes before the other side. And the food was either scalding hot (I burned my finger tips trying to get the lid off) or it was cold. The return flight was 17 hours long and we got 2 very small meals the entire time. When I say small vegetarian breakfast consisted of 2 cherry tomatoes and 3 cucumber slices some olives and a packet of soy product which tasted so sweet it was unbearable. They had 'muffins' and 'fruit' for a few hours between dinner and lunch. On the way there they did give us slippers that were useful and on the way back we got an inflatable pillow and eye mask. But this meant there were not enough 'real' pillows to go around and a travel pillow on an aisle seat is not very useful. Also towards the end of the flight only one bathroom still had toilet paper. The rest were out of toilet paper paper towel and facial tissue hours before the flight ended.","","","","","1.0","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","Grover Harms","United States","2013-03-12","Scheduled to depart Lanai today at 4pm. We arrived to the airport at 1.30pm. Due to weather our flight was delayed. After waiting 6 hours I found out that our scheduled flight was rescheduled for 10.50pm. I went up to the counter and the ticketing agent said there was an earlier flight leaving at 8.30pm but there was only one seat available. Of course this wouldn't work for me and my wife. Allegedly they made announcements for passengers to get rescheduled to a new flight. I say ""allegedly"" because I didn't hear any announcement - and - I have been waiting here for 8+ hours. Adding insult to injury there is no food available at the Lanai airport. By the time we ""may"" catch a flight back to Honolulu I will be starving. One would think that the passengers waiting the longest would ""automatically"" get rescheduled for the next available flight. There is just one gate and barely 50 passengers (total) waiting around. How hard could it be? The least they could do is make food available.","","","Economy","","","","","","","","","1.0","0"
"island","/airline-reviews/island","Island Air customer review","D Mayo","United States","2013-03-08","Left Honolulu on Island Air turned back due to a mechanical problem - 3 hour delay. No explanation other than ""we'll try to get you there."" When we got ready to leave Lanai the staff at the airport Island Air counter were rude and unprofessional. I realize customer service is an almost dead art form but you would think they could do a bit better given the poor service provided. I can understand a delay due to mechanical problems I can't understand unprofessional and rude employees on top of that. This was the only negative aspect of my trip to Lanai.","","","Economy","","2.0","","","","","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","R Kalia","","2003-11-22","Flew domestic flights on Iran Air (Shiraz-Isfahan Isfahan-Tehran). They were efficient punctual and polite and flights are very cheap. Tehran airport is a mess.","","","","","","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Maziar Baqali","","2003-10-15","Flown the Frankfurt-THR route. In my experience I have never heard an airline flying to THR cheaper than Iran Air does and the pilots are obviously very skilled. But there are negative sides to flying Iran Air. First of all although their Aibus fleet is one of the safest in the world their other aircrafts (Boeing747(SP)727 and Russian aircraft) are one of the oldest and most dangerous - so my advice try to avoid these aircraft when flying Iran AIr. Luckily most European flights are with the Airbus fleet. I also know that the poor shape of their Boeing fleet is not caused by neglect but the fact that the Iranian government can't buy spare parts for these aircraft from the US (politics and stuff). Also inflght entertainment is almost non-existent (not even in their Business class) especially if you don't like Farsi spoken movies shown on a projector so bring a book/magazine/walkman or whatever. My advice is to fly Iran Aar if you are sure that they are using an Airbus aircraft and if you are more concerned about your budget then about stuff like inflight entertainment or alcoholic drinks.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Nancy Kun","United States","2015-07-25","The Good: very polite and accommodating ground and flight crew. Food was decent and plentiful. Both flights departed exactly on time. The de-planing process upon landing was very quick. The Bad: Exceedingly uncomfortable seats. They are lumpy and hard which, for a long haul (12 hour) flight, was terrible. In Tokyo, I was absolutely dreading my return flight home on these seats. To mitigate the discomfort, I purchased an inflatable ""donut ring"" cushion and sat on that on the flight home. If you take JAL, please consider bringing an inflatable cushion along. The USB charger outlets that are so prominently advertised as a great feature of the Dreamliner do not work. On both flights, I tried the outlets at my seat and my husbands and asked several fellow passengers if j could try theirs. I tried at least 7 or 8 outlets on both flights. They do not work. Make sure your devices are charged. It's a long flight. Don't plan on being able to recharge in flight.","Dreamliner","Couple Leisure","Economy","Boston Logan to Tokyo Narita ","5.0","1.0","5.0","3.0","2.0","5.0","1.0","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Richard Mac Bride","United States","2012-12-04","Alicante-Madrid-Chicago-San Francisco (ALC-MAD-ORD-SFO). All legs were excellent. Alicante to Madrid short hop on A320. At Madrid Barajas airport Terminal 4-S American Airlines has a desk which is very useful for code-sharing situations. Layover in Madrid 90 minutes. Madrid to Chicago was 9 hours on A340-300 plane was clean although seats were narrow. Left about on time personnel very good service with good attitude they gave extra wine bread rolls etc. Only complaint is no personal television sets. However airline magazine is bilingual English-Spanish giving extensive opportunity to work on Spanish with excellent articles. Layover in Chicago 2 hours. Flight Chicago to San Francisco on American Airlines Boeing 737 nothing special but got me home. Luggage made it all the way to SFO on time despite short layovers.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","I Prieto","United States","2012-12-04","Madrid to Rome roundtrip with an 8 year old child and an 87 year old. It is true that you need to pay for food in short flights. It's already been several years where I have had to pay for drinks on short US based airlines and they offer no paid food at all. Flights attendants are excellent and professional.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","D Singer-Frankes","","2008-04-01","They cancelled flights 3.5 months after purchase 2 weeks before departure. Instead of non-stop JFK to TLV both ways we got long layovers in Europe (incl one at Athens airport !) while traveling with young children. Their food tasted terrible but it was better than no kosher food provided (which is what they stuck us with on Olympic air 10 hours from Athens to JFK due to the bump). No offer of compensation. Treated us like dirt. Once in Israel changed our departure again without asking us meaning we were bumped onto a different flight than our sibs and cousins plus had to check in at 3am with a 5 year old. Brings the stereotype of nonexistent Israeli ethic of customer service to life in most unpleasant way. Spend a few more dollars to fly on a real airline - beware !","","","","","1.0","","","","","","","","0"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","Simon Laqueur","","2008-03-19","A320 - flew for the first time with Israir on March 17th and it will also be the last time. I literally only had 2 fingers worth of space between my knees and the seat in front. IFE non existent. I must attempt to get exit row when I return. Israir will be on my blacklist ""to be avoided at all costs"".","","","","","2.0","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","L Montgomery","United States","2013-01-31","We booked 2 flights one from Maui to Lihue and then a few days later from Lihue to Kona. Prior to leaving on vacation I received a call that due to 'equipment issues' my family was reassigned to Go Airlines for the Lihue to Kona leg. We had to check our bags on Go Airlines because the overhead bins only fit purses. The night before we were to leave Maui I tried to see if I could book a later flight online and my confirmation number 'didn't exist'. I contacted Island Air and after waiting on hold for 20 min was informed that my family had been reassigned to Hawaiian Airlines and the flight was leaving an hour earlier than our scheduled time. When asked why another flight had been changed again I was told 'equipment problems'. Had I not called the night before leaving Maui we would have missed the flight and it would have taken us 12 hours to get from Maui to Lihue a one-half hour flight. As it was we had to fly through Honolulu change planes with two hour wait in between flights.","","","Economy","","","","","","","","","1.0","0"
"island","/airline-reviews/island","Island Air customer review","C Krueger","United States","2012-04-02","HNL-MKK roundtrip. Late both ways 3 hours late MKK-HNL. Surly staff especially in Molokai. Two-thirds of our group missed their mainland connection home. Very little help and it took them more then 36 extra hours to get home.","","","Economy","","","","","","","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Georges Godoy","","2003-08-31","In my own opinion the technical state of the fleet is quite poor but there is not any solution for it since the embargo placed by US doesn't allow the Iranians to improve the technical profile of the planes. Food is standard and inexpensive. I do not remember to have more than two different servings options in all of my flights. a ""Tortilla"" of potatoes eggs and soft drink salad but nothing extra. Perhaps rice with chicken in the Iranian way and nothing more. But I have to emphasise and recognise that Iranians are perhaps the most friendly and ""ready to do"" air crew of the world! They are fantastic. And it happens in all of the flights. Always with a smile and ready to do their best!","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Stephen Hom","United States","2015-07-22","SFO-HND-SFO. Check in very easy since the flight operates overnight in both directions. The seat was hard and uncomfortable, however legroom was decent and the u-shaped pillow was nice. The seat pockets barely stretch, so they cannot be used to store anything other than thin objects, not even the water bottle they provide pre-flight. Food below average compared to other airlines. The SFO-HND route featured chicken sandwich as a snack and chicken porridge for breakfast. HND-SFO route featured a tuna melt as a snack (that sounds like a recipe for disaster, right?) and a corn soup / cream of broccoli mixture. I was expecting more, having flown ANA and United in the past. Note that you can look up the inflight meal on their website. For IFE there was a personal tv on the back of each seat, with a decent selection of movies and television programming, though not as much as on Delta flights that I have been on. I slept on the flight, so I didn't watch too much tv, but there were some recent movies from early 2015. Service was nothing special. FA was friendly, but failed to collect the plastic beverage cups and trash after the first beverage service. She walked by and picked up the cups to the right of aisle, but failed to collect any of the cups on the other side despite the fact that the empty cups with trash were on the tray table. I had to wave to her several times before she noticed that the cups had not been collected for sometime. I would not recommend JAL for the SFO-HND route.","Boeing 777-300","FamilyLeisure","Economy","SFO to HND","4.0","2.0","3.0","1.0","3.0","5.0","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Frank Zhao","United States","2015-07-20","On JFK-NRT route Japan Airlines upgraded their B777-300ER and B787 seats to SkySuite, which offer surprisingly generous space and big screen (10 inches). I was very satisfied with everything including cabin crew service, flight meals, seat pitch, but only except inflight entertainment system, movie selections to be specific. The movies were a little bit outdated with limited western selections, but would be ideal for Japanese passengers since half of the movies are Japanese. JAL used B767 for its NRT-PVG route, and most passengers appeared to be Chinese tourists traveling with kids. The boarding process was a bit chaotic and the flight was full. The A/C on this segment was outrageously strong, and I was frozen sitting on a window seat. The flight attendant was very considerate after I told her this problem. Again, the cabin service was excellent; meal was good, but the inflight entertainment system was a bit old but still acceptable. I would definitely fly them again, for its top-notch service. JAL definitely deserve a 5-star rating.","Boeing 777-300ER, Boeing 767","Solo Leisure","Economy","New York to Shanghai Pudong via Tokyo Narita","8.0","5.0","5.0","5.0","3.0","4.0","4.0","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Perez","United States","2012-12-02","10/20/12 - JFK-MAD IB6250 A340-600 10/28/12 - MAD-JFK IB6253. Both legs cabin crew were efficient and professional. Aircraft were well maintained and service was appropriate no frills though.","","","Economy","","10.0","4.0","3.0","3.0","2.0","","","3.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","A Beattie","","2008-01-21","I flew Israir and was thoroughly disappointed. I did not mind the extra random searches that took an extra hour and included 5 physical searches from different people. What I did mind was that they took my luggage and searched it without me being present and also they took all my hand luggage and left me with nothing for the flight (I flew from Berlin to Tel Aviv.) The flight itself was unbearable. we were crammed in so tight that there was absolutely no room to move and when the person in front of me reclined his seat I could not eat properly. the food was sub-par and the passengers seemed to never be in their seats. I will never recommend them to anyone","","","","","1.0","","","","","","","","0"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","M Steuer","","2007-10-22","Premium Class from New York to Tel Aviv. It's a budget form of business class but service was excellent seating quite comfortable compared to coach seats and pricing very reasonable. They give you free passes to the business class lounges at JFK and Ben Gurion Airports. Although the Ben Gurion Airport's Dan Lounge was crowded and not very comfortable the JFK lounge in Terminal 4 was a very pleasant place to wait. This fare was well worth the money less than half of other airlines' business class.","","","","","5.0","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","John Wilson","United States","2012-03-08","They get you there but with old turboprops and often delays. Just now they announced flight HON to Kapalua would be 90 min late. They don't do text or email updates either. Wish they would just pay a little more attention.","","","Economy","","4.0","","","","","","","1.0","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Sima Mahdavi","","2003-08-12","I have used Iran Air for several Asian and Euro destinations as well as many domestic flights. It was always a B747 for international and A300/B727 for domestic flights. The flight attendants are mixture of old ladies and young guys with beard and mustache. Apart from that their service is not bad. There seems to be a clear distinction between flight attendants before and after revolution. The former are very prestigious. Food is great! There is basically no entertainment so don't wait for it. But the flights are comfortable. It is a warm environment and I like it. Airports are like train stations in Europe - if not worse. But it is better than Indian or Pakistani airports anyway! When flying with an Iran Air B747 just remember it is 25 years old! One great advantage of this airline is the cheap domestic flights but apparently that is not going to last long.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Alvin","Japan","2015-07-03","Was actually a domestic plus a international flight. Upgraded the domestic ones to Class J (Note: they never mentioned it was business class, and neither did I think it was business class). Domestic: No food, just drinks on board. pretty decent and Class J seats were nice. Staff were tentative and smiling. No complaints at all. International: NRT-SIN-HND (JL711, JL038). Both were good. I ordered the gluten free meal and got exactly what I wanted. Staff were nice, boarding was efficient, and never a minute late. Only thing to say is the IFE, low selection of movies as well as songs (can't blame them as Japan is almost half a decade slow in releasing movies). Food was good. Best parts of JAL: Great Economy seats, and marvellous punctuality. If you are looking to get in for a transfer with only 1.5 hours for transit, this is the airline to take. ","Boeing 767-300","Solo Leisure","Business Class","OKA to SIN via HND","10.0","5.0","5.0","4.0","2.0","4.0","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","E L  Goh","Singapore","2015-06-19","I flew on a return flight BKK - Tokyo Haneda - Osaka (Itami). My connecting flight from Haneda to Itami only had a 1 hr 20 min gap so by the time I cleared immigration and customs I only had around 30 mins left to my connecting flight. The check in gate for the connecting flight had closed and the ground staff could have asked me to carry my own luggage but instead helped arrange for my luggage to be brought up the plane by the airport staff, and gave me good and clear instructions on how to get to the domestic terminal. My return flight from Osaka to Tokyo was supposed to be at Kansai Airport, but I overlooked it and went to Itami instead. The ground staff at Itami helped arrange my partner and I to be on the next flight out from Itami to Haneda, even though they could have asked me to travel to Kansai for my flight instead. The seating space was just okay, nothing to commend or complain about. Choice of shows and movies in the inflight entertainment was a little low, not as many choices as other airlines I've flown. Food was just okay, nothing fancy but also can't compare to the other airlines I've flown with. I must say that the flight attendants are very polite and attentive.","","Couple Leisure","Economy","Bangkok to Osaka via Tokyo","7.0","4.0","4.0","3.0","3.0","5.0","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Gianpiero Iacovino","Chile","2012-11-25","FCO-MAD-SCL. First leg Rome-Madrid more than 3 hours delayed then on board on an quite old and dirty A321. We arrived in Madrid having just 40 mins to change the terminal and take the second leg to Santiago de Chile. Aircraft was a new and really clean A340-600. 13 hours non-stop flight without any major trouble landed in Santiago 20 minutes after the scheduled time. Food and beverage excellent staff helpful and professional but no IFE so take a book or a kindle with you.","","","Economy","","6.0","4.0","3.0","5.0","1.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","H Simms","United Kingdom","2012-11-25","Very disappointed with IB especially as they are part of the BA/IAG group. I booked on their website and went out to MAD with BA - at least we got a sandwich and free drink. Onward to Las Palmas boarding was chaotic too much hand luggage allowed on board and they charge for all refreshments. Return flight to London both sectors on IB no boarding by seat rows so aisles congested far too much hand luggage allowed so overhead bins full before all had boarded. Steward tried to take our coats and bag and put them elsewhere to accommodate an oversized bag - not acceptable. If I book with 1world again I will make sure that we do not fly IB they have a lot to put right.","","","Economy","","2.0","2.0","3.0","1.0","0.0","","","2.0","0"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","M Fine","","2007-09-10","Stansted to Tel-Aviv. Flight was cancelled and no one bothered to tell us. We were told to turn up the same time tomorrow. Lucky I telephoned before we left home as the plane did not turn up for 28 hours after it was meant to leave other people not so lucky and spent the whole day at the airport. Staff were rude. Complained on the telephone and was told 'what do you expect.' Wrote to complain told to wait 8 weeks for response. 3 months later wrote again and still waiting for response. Would never fly or recommend this company rude useless.","","","","","1.0","","","","","","","","0"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","A Rhodes","","2007-06-04","TLV-JFK. I flew El Al on the way to Tel Aviv and had a decent flight. coming back on Israir I did not know what to expect. By far the most cramped plane I have ever seen. I am very tall and sitting in my seat my knees were jammed in the seat in front of me. Seeing that this was going to be twelve hours of sheer hell I asked for a seat in an exit row and was surprised to get one. Besides the flight attendant who granted my seat request change the rest of the flight attendants were some of the rudest I have ever seen. One pushed me aside to get past me in the aisle and I witnessed others screaming at passengers for no apparent reason. The food was barely tolerable pasta had a weird filling that may or may not have been meat or chicken. I do not know or do not wish to know one bite was enough. To dull the pain of the flight the red wine provided was decent to allow me to sleep for the majority of the flight. I recommend paying the difference if there is one to fly on ElAL or Continental and be treated with a little dignity and have just a tad of comfort on the flight","","","","","1.0","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","T Kaehlert","Japan","2011-12-29","Had online booking for family of 4 for 9.35 am service from Honolulu to Kapalua (Maui). Check-in was average and the expected 45 $ fee for 3 pieces of checked in luggage. No mention of a potential delay. After security noticed all earlier flights were significantly delayed and that the displays in the departure hall did not display the situation fully. At 9.20 they gave the first indication of a 90 min delay. This ended up being 3.5 hrs delay. Two planes were in Honolulu and both needed repairs which led to significant delays of all flights that day. Once we got going the inflight entertainment by the flight attendant was quite amusing and the views nice. This was certainly not enough to forget the dismal performance in terms of delay and customer performance.","","","Economy","","1.0","","","","","","","1.0","0"
"island","/airline-reviews/island","Island Air customer review","O Alcantara","Mexico","2010-01-07","HNL-JHM I dint have many things to expect from this airline. When I first saw the planes in the Honolulu InterIsland Terminal which I can say they take you a while for security I thought it was not bad. And well first thing I notice is that they dont give you seat numbers. And also that the seat doesn't go back  but really for 30 min. flights is not so necessary. My destination was Kapalua and one reason of why should I fly with them again is the altitude the plane flies. Is not so high and it let you see all the islands and oceans. The only beverage they gave me was water but its ok. The punctuality was not perfect we arrived 7 minutes late but for the baggage is very fast. I recommend you this airline. The only thing is that I flew with them is because the other airport in Maui that also goes Hawaiian Airlines is 1 hour by car from my hotel so maybe if I would been to a nearer place of the other airport I have been used Hawaiian Airlines because is about 30 dollars the ticket cheaper I don't think they charge u for baggage Island Air charges you 10 per piece and the aircraft is a little better.","","","Economy","","7.0","","","","","","","4.0","1"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Zaki Abbas","","2003-05-02","Iran Air only operates from one city of Pakistan and that is Karachi where it has flights every Wednesday. The flights are always late and it has become a routine for frequent flyers last time I travelled it was 3 hours late! The aircraft used for international routes are old Boeings or Airbus A-300s and there is almost no onboard entertainment. For domestic travels Iran Air uses the name of Iran Air Tours The aircrafts used are mostly old Russian aircraft and almost every time I travel the trip has been a jerky and turbulent one - specially the landings. Only snacks like juice pistachios and cakes are offered during domestic flights. The airports all over Iran are very simple but are neat and clean. One thing must be admitted that Iran Air is very cheap - whether travelling international or domestic routes as compared to other countries airlines. All in all I would suggest travelling Iran Air just for the sake of adventure and fun - if not for anything else.","","","","","","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Shabab Attarzadeh","","2003-04-12","I fly with a majority of Iranian carriers such as Mahan Air Kish Air and Asseman. Out of them Iran Air still has her prestige in being the countries national carrier. The food onboard is terrific but unfortunately all it lacks is customer service. I don't blame Iran Air for her old fleet as this is due to the sanction by America. My flight from Dubai to Tehran (A310) was one to remember as I had been onboard the same aircraft a year before but with a different livery (former Emirates).","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Hiro ","Philippines","2015-06-16","Arrived Early at Manila Airport. Airline Security were friendly and accommodating. Only Few counters were opened. one for One world, one for J-class and 2 for Y-class, which makes the queue waiting time longer. Staff were friendly too. The plane was newly refurbished B767 Sky Suite with added leg space and bigger LCD monitor. Food was ok, didn't know that there is only one menu choice on board.","","FamilyLeisure","Economy","MNL to NRT","8.0","5.0","4.0","3.0","4.0","3.0","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Hiro ","Philippines","2015-06-15","This time going back to MNL from NRT. Easy check in. No long queue. friendly ground staff too. Smooth boarding process. Food was ok, again, no selection of food on board. the Cabin crew were always busy and non stop in offering drinks and safety reminders such is fastening seatbelt and will be a minor turbulence shortly. The only time they rested was during take off and Landing. Will take this airline again in the future.","B767","FamilyLeisure","Economy","NRT to MNL","9.0","5.0","5.0","4.0","4.0","5.0","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bennett","United Kingdom","2012-11-19","ORD-MAD-BLQ. From previous reviews I was dreading this flight. but very happily surprised! On-time boarding efficient and smiling staff but the best was one the most comfortable Economy seat. A new clean A340-600 - catering good and plentiful. There is a total lack of IFE although in 2012 with a bit of pre- preparation on the iPad that's not such an issue. The ability to sleep in comfortable seats makes up for the lack of IFE. Madrid Airport is modern its also massive and transiting involves an incredible mix of travelators elevators train and walking long distances. Its a downside few people speak English and they're quite surly. CRJ to Bologna on-time and half empty. Luggage was out quickly. A very pleasant surprise and would definitely do this again.","","","Economy","","8.0","5.0","4.0","4.0","1.0","","","5.0","1"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","M Pouman","","2007-05-04","JFK to Tel Aviv recently. It was one of the most uncomfortable flights I have ever taken. The plane was a Boeing 767 - kind of small for such a long trip. Israir tries to make up for this by packing in as many passengers as they possibly can. The rows were way too close together. I am not a tall person and I was completely squished. When the person in front of me reclined even a little bit the back of his seat was pressing against my knees. The staff tried to be nice but they were apparently finding it difficult because the passengers were so grumpy and uncomfortable. During my visit to Israel I also took a domestic Israir flight from Tel-Aviv to Eilat. No complaints about that one.","","","","","","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","C Warsh","","2007-10-25","HNL to ITO. I must say that after flying Hawaiian Interisland several times the Dash 8-100 aircraft are different.In flight service was good - the flight attendant gave us a standard safety briefing and served coffee water or juice. The planes arent as quiet as the B717's but certainly nothing to fret about- the engines gave a nice low hum and nothing too ear shattering. The nice part of the Dash-8's is that each window seat has a view of below however your upper view plane is blocked by the engine pylon unless you are sitting in the first two rows. Another nice part of the Dash-8 is no middle seat. The interesting parts of flying with Island Air is the open seating policy and then the fact that you might be requested to change seats in order to balance the plane. Island Air's main weaknesses are competitive pricing and schedules- I had to pay about $8 more to fly Island Air over Aloha and their only HNL-ITO flight fit my schedule well but the only return flight leaves too early for my planned return hence I have to fly one of the other three carriers (tonight it will be Aloha Airlines). Also the Dash-8's are showing their age big time- they have clean cabins but very worn out and in need of repair/replacement. The seats are small in width but generous with the leg room. As far as Inter- Island travel goes I would travel with Island Air again. Friendly staff efficient check-in safe and clean planes and true aloha spirit. Also Island Air is very much on-time. Give them a try if your schedule and finances permit it - you will not be disappointed","","","","","5.0","","","","","","","","0"
"iran-air","/airline-reviews/iran-air","Iran Air customer review","Farhad Ghiyasiv","","2002-11-18","I have flown Iranair Paris to Tehran and back. The airplane was very old (B747) but the economy class seats had more knee room than even some business classes and certainly more than BA and KLM Economy class on long haul flights. The food was also good and plentiful. The onboard entertainment was very poor - a Farsi film shown by way of an old fashioned projector.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","K Emrich","Ireland","2015-06-01","Flew Tokyo HND to Paris CDG on 29th May 2015. At Haneda there was a long queue at check-in as there were not enough desks open. Staff were very polite though. On board staff were very polite and friendly. The safety instruction video was very poor. Missed a lot of the details usually included. We were served a lunch 2 hours after take-off. Food was decent I went for the Japanese meal. A decent main course with a number of small sides and ice cream for dessert. Good drinks selection. Throughout the flight crew were available with drinks and snacks. 2 hours before landing we were served dinner which consisted of a DIY hamburger. That was very disappointing and not what you would expect from a major international carrier. Entertainment selection was very poor with just a few films and tv programmes to choose from. System was slow and unresponsive. Seats and pillows were comfortable. And the plane was in good condition. Overall staff were excellent but the service was disappointing.","","","Economy","","5.0","4.0","5.0","3.0","2.0","","","4.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","Abdulaziz Murad","Kuwait","2015-06-25","Kuwait to Mashhad in April 2015, A320 aircraft. Flight on time, seat was comfortable. No personal screens onboard this aircraft. Food was good for 2hrs flight. Return flight was similar standard.","A320","FamilyLeisure","Economy","Kuwait to Mashhad","9.0","4.0","5.0","4.0","","4.0","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Enrique Simeone","Belgium","2012-11-12","BRU-MAD-MVD-MAD-BRU C Class old tatty planes. Still better service within their inter Europe legs. They should not be allowed to call that Airbus A340 business class service. Vile lounge managed by rude staff. Once on board service is done by an ill treating cabin crew. Tasteless and Vile food which I have had the unfortunate opportunity to taste 6 times this year alone and have twice yet again to fly with them and of course once upon arrival found out they have lost my suitcase. Have repeatedly complained about their service both written and orally on board to HQ and they just nod and agree.","","","Business Class","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"israir-airlines","/airline-reviews/israir-airlines","Israir Airlines customer review","Beit Talm","","2007-01-04","Flew with Israir to Thailand. The staff was nice but the seat rows are much too close to each other. It is extremely difficult for an elderly person to get up and stretch his legs on a long flight. The rows are so close to each other that tables in front of one could not unfold completely. We felt like matches in a box! I have flown many airlines and have never met this kind of discomfort before. Regretfully we shall try not to fly anymore with Israir unless this is changed.","","","","","","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","Stephane Gallon","","2007-04-19","HNL-LNY-HNL-MKK-HNL (island hopping) in Hawaii. All flights on time. All flights short (30 minutes). Fast and efficient service on all legs. One drink - water or juice - offered per flight. Only complaint is ""open"" seat policy : no set assignment so everybody fights to board first and secure best seats (front rows especially since wing prevents from watching magnificent seas and lands flown over).","","","","","","","","","","","","","0"
"island","/airline-reviews/island","Island Air customer review","Robert Clark","","2006-05-17","Island Air is a great way to island hop through Hawaii. It uses much smaller aircraft therefore able to depart quicker if everyone shows. I flew Island Air HNL-ITO ITO-OGG and OGG-HNL in Feb 06. The longest flight is maybe 1 hour so it leaves little time for something bad to happen. Honolulu terminal has free coffee a very nice staff. On board one flight attendant. A drink is served your choice of water juice or coffee. The male attendant would take everyones order then get the drinks. Island Air is also very good about pointing out landmarks historical facts and when you could see whales in the water. The attendant on board the OGG-HNL an older American female was bilingual in English and Japanese. The service was good everywhere but a little irritating at ITO with a person handing out customer surveys and sharing the same gate as an Aloha Airlines confusing many passengers on when to board being that both flights were headed to OGG. The flights were all error free and enjoyable and on the Star Alliance program for those with United FF miles.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Peter Pomeranze","United States","2015-05-29","Haneda/Itami(Osaka)/Narita. Business Class. Outbound flight was fairly dismal from check in where the agent tried to tell me I had only paid for 2/3 of the ticket? To the very worn 777 with pathetic legroom and service (only non alcoholic drinks offered in paper cup). On time was the best I could say. The second leg was an improvement with no attempted rip off at check in but the new (ish) 737-800 was cramped 2/3 seating in business class and the same pathetic paper cup offerings. ANA next time!","","","Business Class","","5.0","2.0","3.0","1.0","2.0","","","2.0","0"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","Mansour Alkhuzam","Kuwait","2014-08-18","I flew on Jazeera Airways on 22nd December 2013 it was a short flight from Kuwait to Jeddah international airport. The service in Kuwait airport was excellent the staff at the airport were really helpful and kind. Takeoff and landing was on time. The food was delicious! Leg room in economy class comfortable - great value for money!","","","Economy","","7.0","","","","","","","4.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","J Bacallado","Spain","2011-10-23","Jeddah-Kuwait A320 economy. Flight on time check in very fast and easy. Boarding by bus (as usual in Jeddah). On board service was great for 2 hr flight. FA very nice. No IFE on this rout but airshow all times on screen. Arrival prior to schedule. Bags on track on arrival. Very nice experience.","","","Economy","","7.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","P Coman","France","2012-11-09","Having purchased through tickets for all six members of my family Toulouse to Lanzarote via Madrid I checked my luggage allowance at the desk at Toulouse Airport two weeks before the flight and was told that as a British Airways gold executive card holder I was entitled to an additional piece of luggage for each of my family members travelling with me; the agent even updated the reservation system to show this. Checking in with only one extra bag the check in agent firstly was not aware of the family allowance which is the same as for Iberia Plus high tier cardholders but did give me my extra bag - but as second leg was to be with Iberia Express the system would not allow them to include the extra bag on the second leg nor check any bags through to Lanzarote. At Madrid they checked my bags in and tried to charge me EUR60for the extra bag. I refuted this and they checked in the bags with no extra charge only following discussion. I had further discussions with very responsive transfer agents at Madrid who explained that this is a major issue with Iberia Express connecting flights. I am expecting to have the unfortunate experience on my return journey. If Iberia cannot provide the same service on all subsidiary companies they should not sell tickets for the through journey without making it abundantly clear on the that Iberia Express operates to entirely different rules and is not accepting other high tier OneWorld frequent flyer cardholders' allowances. May I add that at Madrid my lounge access was permitted for the and that both lounge and transfer desk agents were very sympathetic to my predicament and tried their best to penetrate the Iberia Express barriers in the system although to no avail.","","","Economy","","3.0","3.0","3.0","2.0","0.0","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Radeski","Thailand","2015-05-20","Flew BKK-KIX-LAX-KIX-BKK in economy class All 4 flights were on Dreamliners and this was one of the best airline experiences I ever had. Check in was easy at both Bangkok and LAX the windows were open when I arrived and the line was short. The smaller plane made check-in boarding and exiting the plane far easier than with a larger plane and I liked the interior of the Dreamliner. I'm 194cm tall and was able to get a bulkhead or emergency exit seat of 3 of the 4 flights at no extra charge The staff performance and courtesy was flawless the food was good and even in economy class they said you could order anything off the menu any time you want. My flight from KIX to LAX was delayed 2 hours since they had to reposition a plane but I was paged and given a 1500 Yen meal voucher and an apology. I'd last flown JAL in 2008 and liked them and they are just as great now.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","David Graubard","United States","2010-04-19","DOH-KWI with 2 friends and enjoyed the flight. Check in great - staff friendly. Checked bag 2kg over and they didn't ask for extra payment. Boarding via bus and organized. Flight was maybe 40% full so had a full row to myself. Seats comfortable (more space than other LCC in Europe) flight attendants friendly and smiling. Bathrooms kept clean. Would fly them again - great value for the money.","","","Economy","","8.0","","","","","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Todd Strassman","United States","2012-11-09","We flew Business Plus from LAX to Madrid return in Oct 2012. I was nervous about Iberia given poor reviews. The flat bed seats were great and the food good on the outbound but very good on the return. The service was fine. We took a flight from Madrid to Rome and from Barcelona to Madrid. Business was fine. We wouldn't hesitate to fly Iberia again. The entertainment systems don't have many good movies so bring your kindle.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Alvin","Japan","2015-05-12","Flew BKK-HND 6 hours or so flight time. After that again on domestic flights from HND-OKA and back for a mileage run. International leg: Round trip (HND-BKK). The way there was a 787-800 flight and it was fantastic. Food was fine staff was excellent. Always lets everyone know when the seatbelt signs would turn on and asks everyone to tend to their business before turning them on. The food (clam chowder) wasn't perfect but that's understandable didn't expect it to taste perfect after 4 hours on the plane and served as breakfast. The way back was better with rice and egg+meat. Overall the seat spacing weren't very spacious but what I remember of them was their punctuality. All flights I took (8 flights) were all on time. Domestic: round trip (HND-OKA). Overall was good. Would be better with some food to it but since its domestic didn't expect much. Seats were perfect. Very spacious and with a 1000 yen (10 USD or less) upgradable to Class J (domestic version of business class) and that was perfect for price and value. Overall very satisfied. They would be my airline of choice from now on.","","","Economy","","9.0","3.0","5.0","3.0","4.0","","","5.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","G Misioch","Cyprus","2010-04-13","I have flown with Jazeera many times. The seats are comfortable and staff usually polite. I have not had problems with an delays except once on a Bahrain-Kuwait flight (1 hour). Flight prices are good value for money if booked early. Prices for food/drink on board are acceptable.","","","Economy","","7.0","","","","","","","4.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","Gabriella Lartisa","","2010-04-10","I have travelled with Jazeera Airways on many occasions from Kuwait to Larnaca Bahrain Beirut etc. Generally the service is good for the money however if you do not book early the fares can be very high. Destinations are removed without informing customers and you never know when they will be resumed and when you contact customer services they give you some silly answer like ""We dont have any information"" which is why I though they were called customer services. I have always found the flights good FA polite and on time. The ground staff could do with some training in customer relations etc.","","","","","3.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2012-10-23","Madrid-Seville. IB EXPRESS return. Flights on time early arrival. Crew young and very nice. Low cost service. Bags on belt just 10 min after arrival.","","","Economy","","8.0","2.0","4.0","0.0","0.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Herbert Schlenzig","Germany","2012-10-23","Frankfurt to Gran Canaria via Madrid. Check-in in Frankfurt very smooth but my wife and I couldn't get seats together. Seats were quite comfy made of leather but head rest wasn't movable so was hard to sleep. All flights on time. The biggest thing to complain about is the service in Economy class. Drinks and snacks are available for cash only. Most passengers brought their own meals on board. FAs were friendly. From Madrid to Gran Canaria we sat together. Service again was cash only. From Gran Canaria to Madrid we couldn't sit together. FAs were unfriendly. Would use Iberia only if there is no other choice.","","","Economy","","2.0","3.0","3.0","1.0","0.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Klass","United States","2015-04-24","JL712 / JL4 SIN-NRT-JFK. Just arrived last night after the long haul from Singapore. Impressed as I was on the outbound with JAL. Above all they are extremely punctual. Both flights pushed back on time and arrived early. Boarding was organized and ground staff as polite and courteous as their cabin crew. I was really looking forward to flying on the new Sky Wider Economy 787 to JFK. Was a little disappointed despite the hype about the plane as it felt a little less spacious than on the Sky Wider 767 and 777. Nonetheless exceptional legroom efficient and smiling service all the way. On the Leg to JFK service seemed a little slower but no less attentive. Meals and snacks fine tasty and well presented. Yes even the Air MosBurger. The only downsides same as on the outbound - the seat cushion wears a little hard quite quickly and the movie selections should be expanded to have more international content and certainly more TV shows at least. All in all I'd fly them again with no hesitation. The great service on the ground and in the air and the fast connections to Asia from the east coast are hard to beat.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","E Robinson","","2009-08-09","Whatever you do do not subscribe to the Al Jazeera Airways newsletter. It is impossible to unsubscribe. I would not travel with an airline that cannot comply with standard legislation around the word on email marketing.","","","","","1.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Karim Moukaddem","Switzerland","2012-10-22","Rio - Madrid - Geneva. Flight from Rio was one hour late but the staff onboard were perfect. The food was excellent and the Airbus 340 seemed less noisy than others. Breakfast served one hour prior to landing so we had plenty of time to sleep with no silly announcements. Second leg was very smooth as well. The only glitch is the poor onboard entertainment with very little choice. Overall I would recommend them again.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Hung Mung","United Kingdom","2015-04-23","After Finnair you wonder how the latter could still be in OneWorld Alliance. B787 NRT-HEL economy class. Legroom and seat width were still somewhat limited but the quality of meals service and entertainment is light years ahead of Finnair. Even had metal cutlery! The food was good but superbly presented. Would really like to see what they supply in business or first class (I can dream). One downside is the limited choice of snacks between meals. Oh and the dinner was a DIY burger (from MOSBurger) - tasty but given the limited space constructing the thing required some level of contortionism. Overall not quite as good a Cathay (fresh fruit in snacks please) but would still recommend.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","4.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","Mohammed AlAdsani","","2009-03-03","Beirut - Kuwait (Jazeera Plus cabin). Ground-staff rude and inefficient. My luggage arrived as one of the last pieces in Kuwait Airport rather than first off! Cabin crew friendly and attentive food free Jazeera Plus cabin is comfortable. Toilets were clean and food tasty.","","","","","4.0","","","","","","","","0"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","R McCarthy","","2008-11-05","DXB-KWI-DXB Economy Class. Jazeera is clean relatively spacious and on-time even if there are no complimentary meals or many other frills. The staff are not terribly friendly but not rude either. The female flight attendants seemed warmer than the male ones. My only issue with the service was the check-in at Dubai. It was just ridiculous. I was the second person in the line when I arrived but it still took 20 minutes for the check-in agent to sort out the family in front of me and 10 minutes to serve me. No apology no smile. Also there didn't seem to be any information during my original booking that the service was making a stopover in Bahrain and on the day of my return flight I received an SMS to indicate that my flight had been moved forward 1.5 hours then another SMS to apologise and indicate that the flight was actually on time...! Quite strange. In my opinion Jazeera is satisfactory.","","","","","3.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Federico Muscogiuri","Spain","2012-10-21","DUB-MAD on Iberia Express. Agree with the previous reviewer about the terrible legroom. Thankfully the flight was only half full. Other than that the staff were pleasant enough and the flight was on time. Anything else is standard Iberia. Unfortunately on some routes from Spain you have no choice.","","","Economy","","5.0","1.0","4.0","0.0","0.0","","","2.0","0"
"jazz","/airline-reviews/jazz","Jazz customer review","Juraj Kovac","Czech Republic","2013-04-24","EWR-YUL late evening flight. The 45-seat CRJ200 was half-empty so I managed to get two seats to myself. It still does feel very tight though. The overhead bins won't even take a smaller backpack and the seats are very confining in terms of personal space plus you really can't see out of the window due to its low position. There was a single FA serving the flight which she managed with grace and efficiency even with a drink run and some small snacks served. The service in general is OK but to spend more than an hour aboard the CRJ would be a torture.","","","Economy","","8.0","2.0","5.0","4.0","0.0","","","4.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Jilks Carl","Philippines","2015-04-20","Flew on a JAL 787 to Ho Chi Minh City and back last week and I was very disappointed. The seating was cramped with minimal legroom and on a 5 hour plus flight it was uncomfortable. On both flights I was seated in 25D which was an aisle seat and I found it very difficult to get comfortable and had to repeatedly get up and move around to stretch my legs. the IFE is good but breakfast that was served prior to arrival was poor. 2 hours before landing at Ho Chi Minh City it was fruit yoghurt juice salad and a gooey gelatinous sauce thing with broccoli included and I did not eat it. On the way back and again 2 hours before landing at Tokyo Haneda it was fish rice porridge and I left that as well. There was no choice for breakfast and quite honestly I thought it was of a very poor standard.","","","Economy","","5.0","1.0","3.0","2.0","4.0","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Tanuja Suriarachi","","2015-04-19","If you are travelling with family do not fly with Japan Airlines (JAL). My wife son and I are currently sitting in the Qantas lounge at Narita airport as we transit to Taipei from Boston. Why are we in the Qantas Lounge a 10 minute walk from the JAL gates rather than the JAL lounge even though our entire return journey from Taipei to Boston was with JAL? Because the ""friendly"" staff at the JAL lounge informed me that even though I am a Platinum Oneworld member (of which JAL is a partner) I can only bring one guest into the lounge even if the second guest is my 8 year old son! Both Cathay and Qantas have shown common sense whenever we use their lounges allowing the three of us to enter. JAL where process trumps common sense - not nice at all.","","","Economy","","2.0","2.0","2.0","4.0","2.0","","","2.0","0"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","P Lay","","2008-04-28","DXB-KWI-SAW (Istanbul Sabiha Goken Airport) return. For a low cost airline I was impressed with the online booking system inflight comfort (leather seats good legroom free IFE (bring your own headset or buy one on board) and connecting flight service. The shows/movies were a mix of Arabic and English as was the audio channels (x2 English only). All flights left and arrived on time. The area I found a bit inconsistent was the cabin crew. On some flights the crew were attentive and knew what they were doing. By contrast on other sectors the cabin crew had an ""I don't know"" attitude. Of particular concern was on the flight out of SAW whereby the safety demonstration was still being played on the IFE as the plane took off! Can't blame the pilots here but begs the question as to what an Earth the cabin crew were doing! For a young airline they have an excellent product but need to make their service a bit more consistent. The product comfort in terms of seats and IFE are amongst the best I've seen on any narrow body aircraft and provided they keep the prices low I'd highly recommend them.","","","","","4.0","","","","","","","","0"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","H Koopman","","2008-03-17","I've flown Jazeera on 7 return flights. Mostly KWI-BEY-KWI and KWI-DXB-KWI. It doesn't compare to EK for sure but it's better than Kuwait Airways. Value for money is good if you have time to hunt the special offers and hot deals - something that happens very frequently. Food quality and variety are terrible staff are not friendly at all. They make you feel as if you flying for free (which is true when you pay KD1 for the ticket w/o taxes of course). However punctuality is something to be praised. All flights I've been on-board operated on time.","","","","","1.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","H Morgan","United Kingdom","2012-10-17","This is for Iberia Express who are a new subsidiary of Iberia. I flew IBS (IB Express) between SVQ and MAD recently on this new part of Iberia. The flight was on time on a relatively new aircraft. I should say however that they do not use mainline Iberia planes they have their own fleet of A320s now and they have been configured for IB Express. They have a tiny business section and a larger economy section with the same moving curtain configuration as IB and BA. They use the same Recaro seats as IB but the legroom is atrocious - it must be the legal minimum even the business rows had hardly any legroom. It's explained by the fact that the IB Express A320s have at least one extra row vs. Iberia which is already pretty tight. Passengers had to sit legs apart to get in to their seats. The rest of the flight was mostly comparable to standard Iberia - paying for drinks/snacks (not good). The legroom though really is awful and I would avoid them for anything except internal flights within Spain.","","","Economy","","4.0","1.0","3.0","0.0","2.0","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Ordaniel","Japan","2015-04-16","HND-SFO Mar 25 2015 flight: JL002. SFO-HND Apr 7 2015 Flight: JL001. I am now a fan of JAL! I flew Tokyo HND to SFO and back! SkySuite on 777-300. It was excellent. Big crisp and responsive IFE display. Movies were very limited for a 12 hour flight though. I wish there were more movie options. Service is impeccable! Very polite responsive FAs. On time performance! I will definitely fly on JAL again!","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","G Chris","United Kingdom","2015-04-16","PEK-HND-KMJ-HND-PEK Economy. Really pleasantly surprised by JAL. 787 from PEK-HND was brand new great plane fantastic IFE selection (esp for a 3hr flight) friendly cabin crew and best economy class food I've eaten in a long time. Not sure what others are complaining about in terms of legroom I'm 5'11 and don't usually fly Economy but this was fine more legroom than I'm used to in Europe. Domestic Japan flights decent no meal but friendly FAs and drinks offered. Overall I think JAL's better than BA and the economy food was tastier than our Air China First Class meals on connecting flights to London!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","-","","2008-03-12","Booked a ticket from Cochin to Dubai on 15th Feb 2008. Reached the airport the flight didn't operate - staff said technical problem. They said the ticket will be refunded or one year open ticket in return Just contact the given e-mail. Booked another costly ticket to Dubai and since then was trying to send mail after mail to them. No reply from Jazeera Airways.","","","","","1.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2012-10-15","MAD-CPH-MAD. Outbound flight was excellent: fast check-in organized boarding friendly crew comfortable seating and on time arrival. Inbound flight was interesting we were supposed to leave on time but there was a technical problem and we were told that the flight was delayed for two hours minimum. We were given a meal voucher and after waiting for four hours the flight was postponed for the following day and they took us to the Hilton hotel at the airport that was really good. Next day we departed in the morning and everything went smooth. In spite of the heavy delay they managed well the situation so I don't have any major complaint.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","5.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","-","","2008-01-21","DXB-KWI-DXB on new A320 outbound; slightly older A320 inbound. On time departure both ways. On outbound bus journey to remote parking bay took over 20 minutes - a typical DXB problem. Less than 30% occupancy outbound; around 70% inbound. IFE (on flip-down LCD screens one per every three rows) pretty useless/boring. Efficient LCC which does get you from A to B with minimum fuss.","","","","","3.0","","","","","","","","0"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","-","","2008-01-17","I booked a ticket from Kuwait to Alexandria on the flight scheduled noontime on 9th January 2008. On arrival to the airport we were told the flight was cancelled. As if the disappointment of losing the travel day was not enough no apology was provided and passengers were simply told to return home and show up at the airport at 4:30 am the next day to join the next flight. There was no contact to save passengers the trip to the airport. There was no apology whether on arrival to the airport to find the flight was cancelled neither the next day oral or by email. The flight the next day was on time seats clean but the inconvenience of having my first choice cancelled and having to get up so early plus missing on a whole day dampened the whole travel experience. I would say it's good value for money but cancellation is a serious issue which should not be taken lightly by any airline","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","M Griffiths","United Kingdom","2012-10-08","London Heathrow to Gran Canaria via Madrid return. Boarding fast and fuss free food and drinks served quickly after take off with refills for those that wanted. Ample seating with a good level of service provided and all flights departed and arrived to schedule. A very pleasant experience.","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Heather Marshall","Australia","2015-04-12","Flew Tokyo to Sydney Boeing 777. Flight 771. This plane was really old! It is the most cramped aircraft that I have ever had the misfortune to fly in. The cabin was too hot just adding to the sense of claustrophobia. The service and food was ok but because of the large number of cramped passengers the trays were slow to be removed. Anyone of even moderately large frame would virtually not fit. An awful experience! Never again JAL!","","","Economy","","","1.0","3.0","3.0","2.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","B Vincent","Australia","2015-04-08","Flew NRT-YVR night flight on 787. Departure delayed by a couple of tardy business class pax then we taxied around for nearly 1 hour before take-off because we missed our slot. Dinner was excellent and just as I was thinking an ice cream would really top this off they came round with ice cream except if you had ordered a special meal then you aren't eligible! (luckily some other people declined so they found me one but why skimp on this?). Breakfast was a bit minimal. Recaro seats not too bad but the footrest is annoying and a couple more inches of leg room would have been nice. IFE excellent selection and nice big screen but touch screen functions hardly ever worked. Overall a good experience I would fly JAL again.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","-","","2007-11-03","KWI-LCA-KWI: Paid extra for ""Jazeera Plus"" but not worth it: it is better to buy the basic product and then take advantage of the upgrade offered on-board at KD25: however although the only supposed advantage here is that whereas with ""Jazeera Plus"" the middle seat is blocked-off if the upgrade is taken the middle seat is used. Quite who collects the upgrade fees is unclear - it looks like it is shared amongst the FA's. Aircraft a newish Airbus A320: flight deck crew an international mixture with almost unintelligible announcements but good at their jobs: FA's on outward flight bored and uninterested but more professional on the return flight. Seats leather- covered in light grey and reasonably comfortable: in-flight snacks paid-for but reasonable in quantity and quality. On-time departure both ways. Generally a good performance for a ""low-cost"" airline and gives the local legacy carriers pause for thought regarding their fares and services in the regional market.","","","","","4.0","","","","","","","","0"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","-","","2007-04-23","Kuwait - Dubai - Kuwait. Taking advantage of special offer due to early booking and Jazeera beginning to hub flights through Dubai. As they are now offering flights with multiple destations through Dubai (our flight went on to Cochin India) the flight out of Kuwait to Dubai was not full I would estimate about 50% occupancy as the majority of passengers were joining the flight from Dubai. Whilst the aircraft are quite new they are already beginning to show signs of wear and tear the armrest on my return flight had been damaged and repaired by way of what appeared to be adhesive aluminium tape this would not have been noticable had I not lifted the arm up to take advantage of the middle seat being empty to get more seat-room. Other than that I do consider Jazeera to be a pretty good airline they do have a reasonable on-time performance rating but they could improve on this by closing the gate on time rather than waiting for late-comers (they were still boarding the Dubai-Kuwait flight some 15 minutes after scheduled departure time. However when you're only paying KWD 49 (USD 170) for 2 adult return flights KWI-DXB-KWI I guess that you can't complain too much.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","T Grant","United States","2012-10-07","FRA-ORD via MAD in Business Class. The European segment was fine. No complaints no problems. Transatlantic flight was a major letdown. Uncomfortable hard seat and very mediocre food. One expects more when flying in Business Class.","","","Business Class","","3.0","2.0","3.0","2.0","3.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","B White","United States","2015-04-06","I cannot praise this airline or its staff enough. On my trip to Japan I was treated with respect the food was good stewards very friendly and the in-flight selection of movies was great. On my return trip the flight from Aomori to Tokyo was a domestic flight and a blizzard had delayed my flight a couple of hours or so. Ground staff spoke little to no English however they did their best to make sure I felt comfortable and help me make my flight home to Tokyo. We arrived in Tokyo with less than 25 minutes before my flight to San Francisco took off I needed to get to the international terminal. The stewardess' tag-team sprinted me to the bus station rode the bus with me to the airport and dragged me through security. I made my flight by one minute and unbelievably my bag made it too!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jazeera-airways","/airline-reviews/jazeera-airways","Jazeera Airways customer review","Gavin Munro","","2006-02-13","Kuwait - Beirut return with my family. Brand new aeroplanes with leather seats. Excellent service with comprehensive menu where you can order food drinks and snacks (cold food only). No alcohol airline. As a low cost carrier you pay for the food but the prices are reasonable. Return fare only KWD82 compared to KWD165 on MEA (both including taxes). No discount for children. Excellent on-time performance and no luggage problems. Highly recommended as a value for money carrier.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","David Tjan","Netherlands","2012-09-24","Recently flew MAD-SCL in economy. Very long flight in an old A340 aircraft. Toilets were smelly and not maintained. Seating clearly was old and showed signs of wear. It is amazing how little service was offered on such a long flight (13.5 hours). Only dinner at take off and until one hour before arrival there were no cabin crew to be seen. Staff didn't show any interest. One could get drinks in the galley. No snacks served in between. Food quality was very basic. In flight entertainment is prehistoric with only central TV monitor and a very poor audio choice. Besides the head sets provided in economy were terrible and started to hurt after 2 hours. At least both flights were in time so we arrived. But that's the only thing to be complemented.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Lee","Canada","2015-04-04","Travelled in March - JFK to NRT. Generally like JAL except for the following: 1) Only two choices for soda in coach. 2) Selection on IFE was rather limited. 3) Seat cushion was hard. 3) Found a small piece of metal part in my meal and showed to FA no follow-up from JAL on that.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"jeju-air","/airline-reviews/jeju-air","Jeju Air customer review","Handoko Taniwidjojo","Indonesia","2013-07-09","My wife and I were on flight from GMP-CJU and CJU-PUS last June 2013. We were very much satisfied with the on time performance ground and on board services. Although they were budget airlines but their services were as good as the full service one. Surprisingly we were not charged for checked baggage as the other budget airline in south east asia did. We were with 738 aircraft for the fist stint but old 734 for the later one. Snack were provided still.","","","Economy","","9.0","3.0","4.0","3.0","2.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Raes","United Kingdom","2012-09-17","Flew in this morning into Luanda from London via Madrid - Economy. (IB 3167 & IB 6321). The London-Madrid was like a low cost airline - however for economy I found it to be spacious compared to other carriers I have flown. I was very impressed by the cleanliness of facilities in Madrid - compared to other airports. In Terminal 4S however its not abundant in Duty Free but loads of seating and many clean restrooms. Economy - no frills but the seats very comfortable the aircraft restrooms clean and from Madrid to Luanda we were offered a good dinner - including a wholesome breakfast before landing. Staff were very attentive. If you want to get from A to B economically without the frills I would definitely choose them again.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2012-09-17","MAD-JFK-MAD. Madrid check in business area as usual fast and easy. Used fast track for security and train to the satellite terminal. I was at the Business lounge short 15 min from check in. Lounge great with plenty of food drinks. Boarding on time separate area for business passengers. Once on board pre-flight drink crew nice departure on time. On board comfortable seating lots of space very nice lunch. The crew was very attentive and wine selection great. On arrival no fast track at JFK terminal 7 (shared with other oneworld partners) big line for passport. On return fast and easy check in at JFK airport fast track for security. Iberia uses the British lounge at terminal 7 very convenient and nice ambience not much food just few sandwiches. Flight again on time same service and nice crew. Early arrival at Madrid bags fast on belt.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","D Whittall","Australia","2015-04-01","JL0772 8 Mar 2015. JL0771 20 Mar 2015. Cabin terribly hot took over 8 minutes to answer service call no amenities kit staff reluctant to give us a pen to fill out immigration form despite having heaps of them. Food poor but edible. Inflight entertainment poor - old movies not much choice. No Japanese meal option. Crew robotic slow to remove meal trays. Would never fly again. If you feel heat easily do not go with this airline or wear shorts and cool tops.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Klass","United States","2015-03-28","JL5 / JL711 JFK-NRT-SIN. Excellent service on both sectors from exceedingly courteous and warm crew. Departures were right on the nose and arrivals close to on time. The legroom is a real winner allowing you to stretch out and there were no underseat obstruction from any IFE box. Puts most of the other carriers on this route to shame. Cabin toilets and seats were generally well maintained if not immaculate on the 777 and 767. Both had the Sky wider economy cabins. Meals were well portioned tasty and well presented. A little snack bar set up in both galleys on the transpacific. The crew were always present in the cabin which was impressive. I couldn't fault the crew at all. The only 2 points that detracted from the terrific experience were the actual seat cushioning and the IFE. While the legroom was excellent the seat design great - the seat cushioning itself felt hard quite soon into the trip to NRT. Perhaps pack a seat pad if you go. The IFE system was quick and responsive but I found the selections a little limited compared to other airlines. WiFi was available on both flights but I didn't take advantage of it. Would certainly fly JAL again for the price service and connections.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Benjamin Pittman","New Zealand","2012-09-11","Flying Miami-Madrid-Toulouse was marred by the starting point - Miami - in my view MIA being up with the worst anywhere. Will never go through this again. Iberia is so-so and dull. Check in was painful with unsmiling staff all through and all seemingly a hassle. My travel companion had his miles credited to his AA account but in opting for mine to be added to my Cathay Pacific Gold account the class was later deemed not eligible for award points. Arrival in Madrid was fine but we were glad it was over. Then the connecting flight to Toulouse was delayed several times with Iberia's Air Nostrum the culprit. There was never any explanation. Eventually we did get to Toulouse but much later than intended which then threw out all plans for the of the day. Never again.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Richard Callis","Brazil","2012-09-10","BCN-GRU Economy Class. Old tired A340-300 woeful entertainment (no seat back TV). Got a bulkhead seat so reasonable space but behind appeared tight. Seats old and uncomfortable. Food was simply dreadful and this was flying out of a home airport. The only plus was a friendly crew not common with Iberia. Shared lounge at BCN showers not working limited food but comfortable seating but nothing like the lounge at Madrid which is one of my favourites.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Yong Mak","Hong Kong","2015-02-18","Flight JL026 HKG-HND. This flight's business class looks more like premium economy. Its business class seat configuration is 2-3-2 for a Boeing 777 so the seat is a bit narrow. However the food and staff services were excellent. Inflight Entertainment was good as well.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2012-09-04","Montevideo-Madrid. Check in very fast and easy. Lounge great at Montevideo airport. Flight departed on time boarding by rows and business boarding area separate. Once on board everything great. I was called by my name at all times food great. Manage good sleep. Breakfast before arrival. Bags on belt fast out on a taxi 35 min after arrival.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Philip Louis","United Kingdom","2015-02-06","The Check-in Staff At Narita were friendly and helpful again on-board we were greeted warmly and the cabin crew were friendly and attentive walking through the cabin to attend to anyone. I went to the back to look for snacks and the friendly cabin crew came and helped me and showed me what type of snacks they had and helped me with my coke. She was happy to listen to my travels and talked to me for a bit too. The food was lovely like home made tastes. IFE was good with easy touch screen.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","M Fernandez","Spain","2012-08-31","MAD-VGO operated by Iberia Express. Hassle free check-in and fast-track security was excellent. VIP lounge was great: spacious plenty of food and nice staff. Onboard seating was comfortable and only two rows of seats so ambience felt exclusive and service was attentive. We arrived to Vigo five minutes ahead of schedule. Overall a pleasant experience and I will fly with them again.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Angus Nimmo","United Kingdom","2012-08-29","Having returned from Peru to Glasgow I have nothing but praise for the efficient boarding at all airports. The food was as good as any other airline and staff were excellent. The only negative was the lack of individual monitors. I don't think the general comments prior to my flight were helpful as I approach my flights with unfounded trepidation.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Charles Green","United Kingdom","2015-01-30","I made a return trip with JAL from London Heathrow (LHR) Terminal 3 to Tokyo Haneda (HND) in late November/early December 2014. The equipment on both legs was a 777 and I was in Business Class. It was my first experience of JAL long haul having used them a couple of times for domestic travel within Japan and overall I was pleasantly surprised. The FA on both flights a mixture of Japanese and Europeans were attentive friendly and efficient. The meals were good although they were understandably targeted at the Japanese palate. The IFE was also good with big flat screens in Business Class and touch screen controllers. Overall the cabin was excellent with a very comfortable flat bed a decent amount of space and unobstructed access to your seat irrespective of its location. The only slight negative was the fact that the middle seat in each row (which have a 2x3x2 configuration) that I had on both legs can feel rather isolated with its high partitions either side and the over head bins above. Service at HND was excellent too benefiting from the brand new international terminal facilities. The JAL Business Class Lounge was clean comfortable and reasonably quiet. Unfortunately when leaving LHR JAL passengers have to use the BA Lounge in the terminal which is small cramped and crowded. Both flights boarded and departed on time.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","N Barnsley","Spain","2012-08-29","MAD-MAN-MAN. Hour plus delay on both sectors no explanation from ground staff or flight crew and a long long wait for bags to come through at Barajas T4 on the return. Air Nostrum have started to charge for catering like their parent company and on the return sector the FAs said they'd run out of all food on the outbound flight. The aircraft was a new and surprisingly spacious CRJ1000 and the cabin crew were smart efficient friendly and spoke excellent English as well as Spanish.","","","Economy","","6.0","4.0","4.0","2.0","0.0","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Hashimoto Makoto","Japan","2015-01-14","JL008 from NRT to BOS on 31 Dec and JL007 back on 5 Jan. I flew with my wife son and daughter. I used to fly to BOS via ORD or IAD with UA their direct flight to Boston seemed the most attractive to me. It would shorten my trip by 5 hours. The result: superb service all around. On the return flight I skipped dinner because I couldn't resist my drowsiness. After 4 hours sleeping one of the flight attendants got me a meal plate amiably. What a service! Please remember I was in the economy cabin. The quality of inflight meal was nothing to be desired as far as it was served in economy. IFE was satisfactory to Japanese passengers however I got to know that it was not enough for native speakers of English. Seats were more than average with footrests. On-time departures and arrivals for both legs. They observed punctuality. Finally let me show you their improvement: when we were seated waiting for boarding at E3B gate of Logan JL FA's were passing by. Much to my surprise they made bows to us smiling which I wouldn't have experienced 30 years ago.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Frank P Zhao","United States","2014-12-31","JFK-NRT-ICN B787 and B767. Good service. Flight attendants were serving customers non-stop and always smiled. Inflight meal was fantastic twice the portion of any airline food in the US. The meals in JFK-NRT segments in economy class can compare to and exceed the quality of meals of any domestic flights business class meals within the United State. NRT-ICN economy class meals provided a meal box in commemoration of the 50th year of the launch of flights between Japan and Korea. The flight out of NRT was delayed because of the heavy rain and airlines are not usually responsible for weather delays but Japan Airlines provided two free shuttle from ICN to Seoul to compensate for the weather delay! What can you complain about that? Inflight entertainment is flawless as well and with the new seatings on B787 coming it will be updated to Magic VI.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","N Francis","United Kingdom","2012-08-28","LIM-MAD. Cannot compliment Iberia enough. Staff at office in Lima and at LIM airport incredibly helpful and friendly regarding an issue with our booking which had prevented us from checking in online. Flight boarded on time and departed early. Seats on A340-600 absolutely adequate and provided an inch more legroom than BA. Yes no individual seatback TV but large LCD screens around aircraft more than adequate and most people wanted to sleep overnight anyway. Crew mature and efficient but still charming. Plenty of food (and dinner typical airline fare but tasty and hot) and drinks freely available from crew in galley. Arrived early into MAD. Genuinely couldn't have asked for more and very surprised. Will certainly fly IB to South America in future.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","A Rivers","Canada","2014-12-29","Flew from New York to Narita last month - seat was comfortable food was good really at par with the best airlines. JAL flight crew is the best and this was one of the best flight experiences I had because of the crew.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rishad Patell","India","2015-07-21","Good flight BOM to BHO and return. Flights all on time. Food on these small sectors is an awful roll which Jet needs to change. Coffee on Jet has got to be the worst I have drunk. Staff and crew are polite and efficient and the flights were on time.","Boeing 737","Couple Leisure","Economy","BOM to BHO","6.0","3.0","3.0","1.0","","3.0","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Natalie Tobin","United Kingdom","2012-08-28","Flight from Lima to Heathrow changing planes at Madrid. Old planes no seatback TVs couldn't even see one of the 2 or 3 drop down TV's they were showing a film on. Staff were helpful but food awful. Flight was late so only 1 hour between flights. Needless to say our luggage didn't arrive. Nobody even told all the Lima passengers the luggage hadn't been put on our flight and everyone was waiting at the carousel. British Airways who were dealing with it were really helpful - Iberia when we phoned weren't. My husband's bag arrived the next day and mine the day after.","","","Economy","","2.0","4.0","4.0","1.0","1.0","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","K Morris","United States","2014-12-01","The price for the service is too high. The customer service at this company seems to be a ""well you already booked so there is nothing you can do"" attitude. They are not willing to try to make any accommodations to their customers. Prices are higher than other better airlines. For an Asian based airline I was very disappointed. Inability to choose seats before the flight for certain booking codes is one thing but to allow it on one leg of the trip and not another is odd. After purchasing a RT ticket I was able to chose seats for the outbound flight. When I inquired about seats for the return trip I was told that the fare did not allow it. I even offered to pay to be able to select a seat and was told that I would have to pay over $600. $250 of that was a penalty for changing the ticket? Really? The representative seemed to be completely uninterested in trying to come to a reasonable solution. Since when is upgrading a ticket class worthy of a change penalty? I am sorry that I chose JAL.","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Jeff Kingston","United States","2014-11-20","Flew LAX-NRT-HKG r/t in Business. A mixed bag. The long haul between LAX and NRT features the new JAL business class suite. The seat itself is roomy and offers excellent privacy and it folds down into a comfortable flat horizontal bed. Unfortunately JAL has a tendency to overheat the cabin which interferes with sleep. On the return trip I solved the over-heating problem by accompanying the purser to the heat control to reduce the heat from the previously set 26 degrees (which is insanely hot). Meals were ok (had the Japanese selection). Champagne was excellent the rest of the wines inferior. Oddly no breakfast available on the overnight flight back to LAX. IFE had an excellent screen and the worst selection of films one could imagine. The flights between NRT and HKG were on a 767 with simply terrible seats. They were of the type which AA used 20 years ago in business class. IFE was primitive and awful.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Ray","Australia","2015-07-19","Was rung at 1840 saying your flight is delayed and you won't make your connections. Get to the airport and see the duty manager. Problem - Bangalore Airport is about 1hr away, so asked the phone agent to persist and find out how to change. The thought of a night at Chennai didn't excite. Eventually said I'd been put on a SQ flight at 2335, be there 4hrs before so grabbed bags and dashed. At the airport some confusion and they checked me onto an earlier flight to Chennai, uneventful but I just knew the bag would be left. It was. Horrible wait in smelly, cramped airport lounge only slightly better than an airport that smells like a WC. 2am departure on time and told bag didn't make it. Business class not worth it for the flight. Old seats, no foot space, didn't use IFE as tried to sleep for 4hr flight. Pleasant crew but incompetent ground handling. Won't do this one again. Bangalore-Singapore direct is more sensible.","ATR72, B737-800","Solo Leisure","Business Class","Bangalore to Singapore via Chennai","5.0","2.0","4.0","","","1.0","","2.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Ray","Australia","2015-07-18","Hadn't flown Jet for over a decade. Apprehensive after the reviews. This was the start of the India portion of a long business trip. Boarding easy, if a little rumble of passengers desperate to be first on. Sat on Tarmac for an hour as a sick person disembarked and security was rechecked, twice. Over an hour late for pushback. No water offered. Flight was smooth, polite staff. Exit row seat was a consolation to no business availability. But it doesn't recline, for 5 hours. Food was beautifully made, with the whole Indian veg/non-veg. Basic drink/refreshment. Limited but good IFE with small screens. Three hours in had a medical emergency on board. Well handled. Flew past Chennai to Mumbai and pulled up for ambulance. Despite sick passengers, aircrew made up time. Cabin crew were great. Needn't have worried. For all the incidents, well done.","Boeing 737-800","Solo Leisure","Economy","Singapore to Mumbai","7.0","2.0","4.0","3.0","3.0","2.0","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","A Aznar","United Kingdom","2012-08-23","ALC-MAD-LHR in Business class and first leg operated by Iberia Express. All flights on time small business class cabin attentive service I was served a small tasty snack together with a glass of cava on the first leg of the journey. On the MAD-LHR great purser very attentive constant rounds of water great food choices of entrees great wines and spirits. Bang on time. Must be my luck but I find Iberia faultless. The Dali Lounge in Madrid is comfortable with great food offerings less crowded than the BA Galleries in T5.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","R Hayes","United States","2012-08-23","Vigo-MAD-JFK. Still waiting for my luggage to arrive in NYC. The food was beyond terrible - they served some awful pasta with a white gloopy cold sauce. When I couldn't eat that they brought the so-called hamburger. Absolutely disgusting. The airline personnel is as always more interested in talking among themselves than serving. The whole experience is deficient. Why fly them? The connections w/in Spain make it cost efficient. But I am going to rethink this. Business Plus has better seating: not much else.","","","Economy","","3.0","4.0","3.0","1.0","2.0","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Y Ogawa","United States","2014-10-28","HNL-NRT Flt 783. Check in was good - quick fast and even offered to escort me to lounge. Inflight service - clearly separated from the rest of the pack right here. Chief Purser immediately recognized my emerald status and escorted me to seat. Asked if I needed anything else and got my pre flight drink and no less than 45 minutes in the air drinks snacks were served. During the entire flight never intrusive smiles were sincere and were incredibly professional. Very impressed with the Thai crew who were working that flight as well. The knowledge of Japanese culture and language was incredible. Good value for the money and its very obvious JAL is working very hard to get the trust of the customers again. Hats off. The Food was excellent the entertainment was very up to date and never got bored the entire time. The NEO seats on the 787s were good as well.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Ray","Australia","2015-07-18","Short hop on older 737 with no IFE at dinner time. Left late. Didn't know what to expect. Mumbai domestic is fairly plain. Made to queue in an orderly fashion. Then queue again. Surprisingly good food onboard. Pleasant and efficient service although body odour of some staff was a little strong. Apart from the late departure, I've been pleasantly surprised.","B737-800","Solo Leisure","Economy","Mumbai to Bangalore","7.0","3.0","4.0","4.0","1.0","3.0","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Magesh","United Kingdom","2015-07-14","LHR-BOM BOM-MAA. The meal was poor. The quality of entertainment was not satisfactory. There was transit from Domestic airport to International in Mumbai. No proper direction from the ground staff and felt they were not concerned at all, in spite of the flight from London Heathrow with numerous transit passengers. The staff attitude was very poor. Both on my onward and return journey, the snack was bad and no tea was provided citing climate reasons. But, crew would selectively serve Hot coffee to some. Seat were normal and comfortable. The service was delayed by close to 1 hour and return flight was on-time. This is a low quality service airline.","","Solo Leisure","Economy","London Heathrow to Chennai via Mumbai","4.0","4.0","1.0","1.0","1.0","1.0","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Jane Evans","Italy","2012-08-20","Miami to Madrid and then from Madrid to Turin. We tried to check in online from Miami but the system became unresponsive before we could select our seats and we were allocated seats automatically. At Miami airport we tried to change as our seats were at the rear of the plane but the assistant ignored our request and gave us our boarding passes with the same seat numbers. When I tried to explain again another assistant arrived and told us it was too late without even looking. Shortly after take off I went to the toilet where there was no soap when I asked a surly male flight attendant he handed me a refill without saying a word. That refill remained there the whole flight. When I was served a cup of coffee a tray wasn't used and I had to hold my cup while it was poured in all my many years of flying that has never happened before. When something fell off the trolley a lady attendant simply pushed it under a seat with her foot and there it remained for the rest of the flight. No screen was visible from my seat as a tall gentleman was blocking any view I may have had. During the second flight we were astonished to learn that any refreshments had to be paid for just like on a low-cost airline.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Parr Barry","Australia","2014-10-22","Just flown Business Class 777 SYD-NRT and 787 NRT-CDG. The Shell seats are appalling uncomfortable and no privacy at all. JAL should be completely ashamed about using them. The number of seats jammed in to Business Class was a real shock. So grateful that we can choose much better carriers in the future. We won't choose LAL again. 787 was also a complete let down all the fuss and it's just another plane. All the benefits go to the carrier in cheaper fuel costs. Not to the passengers.","","","Business Class","","2.0","1.0","4.0","3.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Bertram","Australia","2015-06-30","Both flights (DEL-CCU, CCU-DAC) departed on time and arrived early. The meals / snacks were reasonable and seats relatively comfortable for economy. It was a bit of shambles when we landed in Kolkata as the plane was going on to Port Blair so they then had to check each ticket (in the pouring rain) to make sure no one on the continuing flight was mistakenly getting off. Overall a pleasant experience.","Boeing 737","Couple Leisure","Economy","Delhi to Dhaka via Kolkata","7.0","4.0","4.0","4.0","","4.0","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Purnar Ananth","India","2015-06-29","A330 in 2-4-2 configuration. Long queue for check-in with only 8 counters operational. No attempt to segregate single travelers with minimal luggage from others, which they do sometimes. Aircraft clean, comfortable seats. A snack after take off and breakfast before arrival - this was the terrible part. The snack labeled VLML (special meal) turned out to be the same baguette with extra spicy filling that everyone else got. The main meal was again spicy, greasy Indian style food. Crew were sympathetic but couldn't do much. Return was a B777 in 3-4-3 configuration - seating was cramped and uncomfortable. VLML meal loaded from HKG was decent and cabin service was good.","A330 and Boeing 777","Business","Economy","Mumbai to Hong Kong","6.0","3.0","3.0","1.0","","2.0","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Richard Chivers","United Kingdom","2012-08-19","Having now been back for month I still feel very upset. I booked my flight with British Airways from Heathrow to Rio de Janeiro which was a direct flight which was fine. Return trip turned out to be with Iberia we checked in online to be able to sit close to our daughter and son-in-law. On boarding we discovered that one of the seats was stained. The stewardess when I brought it to her attention moved myself and wife to another seat constantly apologising. We landed at Madrid where we caught a connecting flight to Heathrow when further insult was added - we wanted a drink of water on the flight and was told that we had to pay for it as this was part of or long haul flight this we feel was outrageous.","","","Business Class","","5.0","1.0","5.0","3.0","1.0","","","0.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","C Barry","Australia","2014-10-01","Flew Sydney-Tokyo-Sydney in Economy on JL772/JL771 in September. Both flights were on time. Service was absolutely excellent on both flights. The food was quite good. I didn't use the IFE. What was surprising though was the seat. I am 189 cm (6'2"") tall and despite being in the middle of Row 48 on both flights I was able with a bit of wriggling to stretch my legs straight out. Makes all the difference on a long flight. All in all good flights and good value for money.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sahil Malhotra","India","2015-06-28","I have been a loyal Jet Airways member for the past 8 years. Year after year I have seen their services slip. Inedible food, poor cabin crew, dirty aircraft and the list goes on. This particular journey was the worst till date. The seat and the leg area was not cleaned. When I called the cabin crew, she said she would clean it, however the aircraft was getting ready for departure and the crew asked me to have a seat in the filthy area. ","Boeing 737-800","Solo Leisure","Economy","DEL to PNQ","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Thater","India","2015-06-28","Delhi to Singapore return is a narrow body aircraft which is typically used in domestic sector in india. The space between two seats is so less that headrest of the front row seat hit me when reclined. Some of the seats don't straighten up properly. The entertainment system does not function properly (had to do without it on my return flight). The inflight food service is poor, staff missed passengers in their service and the passenger in front of me had to call the steward to get his meal. They seem to be short of staff.","B737-800","FamilyLeisure","Economy","Delhi to Singapore","1.0","1.0","1.0","1.0","1.0","2.0","1.0","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Sean Kuo","United States","2012-08-16","JFK-MAD-LHR BCN-MAD-JFK. My expectation was low so the experience was not bad. Business Plus seats between New York and Madrid are not really flat and are not really designed for a tall person. I am 6'2"" and couldn't sleep well at all. Business seats on domestic and inter Europe flights were the same as economy class with the middle seat unoccupied. Flight attendants were inattentive. One female attendant even unplugged the headphone without asking me first while she tried to collect it back. The noise cancellation headphone was cheap and didn't work functionally. Entertainment system was at the lower end of industry standard. There were probably only four new movies available. Food and wines choices very good. Lounge in Barcelona was horrible. Be prepared to pay 10 euros to get towels before heading to the shower. Lounge in Madrid was better but still no hair dryer. I probably will use Iberia in the future only when the price is competitive.","","","Business Class","","5.0","3.0","2.0","4.0","3.0","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Satoru","Singapore","2014-09-22","Flew on Boeing 767 from SG to Haneda. Overall very good airline the only downside was that there was very limited entertainment on board flights for people who don't speak Japanese.","","","Premium Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Ratchaprong","Thailand","2015-06-20","I flew this route to Delhi approximately two years ago and the service then was much better than what it has become now. Firstly this is a 4 hour flight and they do not have any inflight entertainment. Two years ago they had seat back to screens with quote a few movies. The food was also below average.  The aircraft from Bangkok to Delhi was absolutely filthy. Some sticky liquid had probably been spilt all over the tray table. Jet Airways has dropped in its standard of service over time. I have flown many flights on low cost budget airlines in India which offer much better service than Jet. Would not travel again.","Boeing 737","FamilyLeisure","Economy","Bangkok to New Delhi","3.0","2.0","1.0","1.0","","2.0","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Brown","United Arab Emirates","2015-06-14","This flight was sold by Etihad as a code share but operated by Jet Airways. The 737-800 was in good condition and the flight departed on time. Seat back video screens worked satisfactorily but choice of movies and shoes much more limited than the market leaders. Drinks run before dinner. Alcohol served but limited selection. The hot dinner was tasty but only indian veg and non veg options were offered in economy. Strangely no more drinks were offered during dinner. Coffee and tea came round later. The crew were rather robotic and did not go the extra mile. Comfortable seat although had an exit seat. The toilet cleanliness deteriorated rapidly during the flight and they were almost unusable by the end. Arrived on time at Abu Dhabi but slow to disembark and lengthy bus ride to terminal.","737","Business","Economy","Cochin to Abu Dhabi","5.0","3.0","3.0","3.0","2.0","3.0","","4.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Glen Rennie","United Kingdom","2012-08-13","Madrid to Gran Canaria connecting from a BA CityFlyer flight from London City. I booked via British Airways and discovered by chance that online advance seat selection on connecting Iberia flights is not available on ba.com but can be done via the Iberia website using the same booking reference number. Online check in a breeze 24 hours before departure at ba.com and I had already selected the seats via Iberia.com weeks in advance seats 1A/C have great legroom (seat B is left vacant in Business Class) but is next to the galley so if want peace and quiet don’t select these. Our bags had been checked-in all the way through from London so can’t comment on the bag drop or check-in facilities. The Iberia lounge at terminal 4 is airy bright and clean and being on the upper level means it’s closer to the ceiling air conditioning outlets and so was nice and cool on this 36*C day! Great selection of food and drink which was constantly re-stocked and fresh. Boarding was nothing short of shambolic! There was no pre-boarding for Business Class passengers and there was a scrum at the boarding gate with just one person checking boarding cards and passports. We were then herded onto a bus with less than adequate air conditioning and waited for about fifteen minutes before being driven two minutes around the corner to a different gate on the same wing of the terminal! A simple gate change to the opposite side of the lounge seating would have been the better option! The A321 aircraft looked a bit dilapidated outside with faded and flaking paint. The cabin was clean and all in order and with the middle seat left vacant we had plenty of room. Departure was over an hour behind schedule 45 minutes late leaving the terminal and 15 minutes sitting in a queue to take off. There was a message from the cockpit in Spanish and English but it was garbled so no chance to hear what was said. No hot or cold towel round was made which I thought was unusual for Business Class. Newspapers offered just before take- off but that was the last we saw of the crew for over an hour no drink rounds or any form of contact until lunch suddenly arrived. No food options were offered the tray just arrived. It was served with a foil cover over the main plastic packet over the cutlery and cling film wrap over the salad and desert. All was on china crockery with metal cutlery but no table cloth and with paper napkins. The tray remained on my table for about 30 minutes after I had finished and only then was I offered tea / coffee or a drink from the bar. No top-ups forthcoming and any further drinks requests had to be made via the call button which seemed to be chore for the crew. Didn’t feel welcome or valued at all and the false smiles from the stern female crew member upon disembarking were not appreciated. Arrival at Gran Canaria was over an hour late but we were quickly off the plane and through to baggage reclaim where our bags were amongst the first few to arrive. From plane to taxi rank took about 20minutes. My connecting BA CityFlyer flight was far superior to the Iberia Business Class segment. As the two airlines are under the same umbrella now I think Iberia really need to improve the standard of their product.","","","Business Class","","4.0","4.0","2.0","1.0","0.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Greg Fry","Australia","2014-09-06","Sydney-Narita-Paris-London-Haneda-Narita-Sydney. Excellent attentive staff. Food was good quality with ample servings. Liked the ability to order later meals and drinks via the on line system. Toilets were exceptionally clean. The seating was comfortable and of good size. The Skytrax flat bed suites were private and with the mattress were good for sleeping. We appreciated the night layover at the Nikko hotel at Narita at the end of our Sydney-Narita leg. Only disappointment was the entertainment which was a bit limited in range re movies. I would fly with them again.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Naik","India","2015-06-11","Travelled from Delhi to Mumbai, 9W 354 departing Delhi at 7.45 pm. Flight delayed due to technical fault announced. However all passengers made to sit in aircraft by 8.15 pm. There was no AC working, captain informed that cooling would be better once airborne. After take off no effect. Captain says he would inform a technician to rectify it after landing in Mumbai. They knew in Delhi that the AC was not working, they allowed the flight to take off. ","","Solo Leisure","Economy","Delhi to Mumbai","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Radha Shanbhag","India","2015-06-06","29th May and 2nd June 2015 9W10-11 - Mumbai - Singapore and return. 9W10 - Day flight - Lunch was hardly adequate and within an hour we were hungry but still had about 3 hours to destination. The flight attendants were very nice but all they had to satiate our hunger were Mcvities single biscuits. Inflight entertainment was poor the monitors and touch sensors were hardly working. Need replacement urgently. Had headache and severe ear pain by the time we landed. 9W11 - Late evening flight. Flight was full started over an hour late although we were all seated inside the aircraft. Frequent announcements were made which were precise and informative. Very cramped flight and when the person ahead reclined his seat it was almost jutting into me. Dinner was not so good and inflight entertainment had the same items as in the 29th May flight. Although a number of programs are listed in the inflight magazine most of them are not loaded or incorrect programs loaded/linked. I requested for earplugs before landing which never arrived. Nor did the flight attendant bother to inform me of their non-availability. Had a good opinion of Jet with whom I have travelled before on domestic flights. This one left a bad experience on many fronts and a sore body by the time I landed. Seriously a total review of the seating comfort needs to be done at the earliest.","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","E Fox","United States","2012-08-08","ORD-MAD MAD-PAM (Pamplona) was a tight connection but was at the gate 25 minutes before boarding only to learn the plane had taken off 30 minutes early than the scheduled departure time. Ran into some trouble rebooking on the next flight however did make it to Pamplona 3 hours behind schedule. On our return flight in Barcelona we were at the gate 2 hours before departure back to the states. The information on the screen at the gate was incorrect and when questioned the Iberia representative explained that our flight was next and that the current flight was a different flight. Ourselves and 3 other couples missed the flight as that was our plane. We tried to rebook and the Iberia personnel accused us of not being at the gate on time. When we escalated the issue to management she was worse. Told us she would be happy to help if we paid her an additional 3000 euros for a new ticket to the states. We had to purchase new tickets home from Delta.","","","Economy","","2.0","4.0","3.0","3.0","4.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Hollender Sean","United States","2014-08-14","I traveled to Tokyo with a 1 year old and a 2 year old. My wife and I were a bit concerned but the stewardesses were so wonderful and helpful with us. They really went out of their way to make the long flight from Boston a pleasure. One of their cabin crew came out and returned a pacifier and helped take our luggage to Ta-Q-bin for shipping. They gave the kids presents of snacks and let me walk the 1 year old in the back of the plane when they were not busy prepping. They just went out of their way to be so helpful when I know we were those customers with those kids.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Maaccuswell","United States","2014-06-23","JFK-Tokyo-Hanoi and return on same route. JFK-Tokyo route both ways flew on the 787. Overall a great experience. You really can tell a difference in the climate and the windows are larger and good that you can dim them. Seats I am 5'10"" 240lbs and honestly had plenty of room. My only issue with the seats is after about 5 hours the seat bottom feels really hard and uncomfortable. That is my only complaint. Service was A+. Our 7 year old got a tad airsick (used a bag). The FAs were amazing making sure she was ok. Food all acceptable. Plenty offered and if you wanted more just ask. Tokyo-Hanoi and back was 767. Again wonderful service all the way around. Seats a tad more comfortable. Inflight entertainment on all segments was fine plenty on offer. Overall first time flying JAL (usually fly CP or Korean to Asia) and would fly them again in a second.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kevin Barrance","United Kingdom","2015-06-06","I took four internal flights in India with Jet Airways during June and all of them were on time or early. Check in at the machines was a doddle and enabled printing of boarding passes for both outward and return journeys which saved time. My only minor grip is that the seating could have been better - it was rather cramped on full flights and the cabin attendants weren't the most friendly. However they got me from A to B punctually and safely.","","","Economy","","8.0","2.0","3.0","3.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Charlie Skinley","United Kingdom","2015-06-04","My first experience with this airline will certainly be the last. Firstly I found the cabin crew to be at best unhelpful to bordering on being rude. During an 8 hour flight from London to India was easily my worst experience with any airline. However it was not just the cabin crew who provided such a negative interaction but the ground crew were as equally unhelpful. At Mumbai airport following a personal bereavement the staff and supervisor were not only dismissive but showed a complete lack of customer service and empathy. I have travelled with multinational airlines and this is the first time I have ever had a reason to complain as all my previous experiences have been extremely positive.","","","Economy","","","1.0","1.0","2.0","3.0","","","0.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Drew Axelson","United States","2012-08-07","JFK to Madrid. Plane was a clean A340-300. I got the window seat and no one sat next to me so I had extra space. The air conditioner was broken so when we got on it was about 90 degrees. The seats were very comfortable with a headrest that moved up and down. They fixed the air conditioner. Inflight meal was great and the movie up on the shared screens which you could see very well. Flight Attendants spoke perfect English and were nice and helpful. I slept for 3 hours woke up just in time for breakfast. We were late because of the whole air conditioner incident and almost missed our connection to Rome. The plane was an A321. Flight was uneventful and was not particularly good or bad. They did charge for drinks in economy class around $3 or 2.50 Euros which I thought was like something from a very low budget carrier.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Drew Axelson","United States","2012-08-07","Madrid to New York in Business class. A wonderful plane and seat. The seat went flat into a bed had many functions electrically went down into any position had a massage function and a footrest. The Personal TV was great with lots of movies and TV shows. My main course was good. The business class lounge at Madrid was nice. From Venice to Madrid we were in business class and it was good with comfortable seats and good food. No TV's though and the seats weren't much different from economy but they don't sell the middle seat so you have more room. On both flights the crew were nice.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Moore","Australia","2014-06-08","Flew from Frankfurt to Tokyo (Narita) in new Business Class and it was the best I've had. Service was outstanding (like Emirates used to be) and the new seats are fantastic. Thick mattress and decent size pillow allowed 7 hours sleep which is the most I've ever had flying from Europe to Asia. Lots of storage room for glasses book iPad if you have the aisle seat. Huge TV screen and good selection of latest movies. Staff were really nice and friendly and seemed to care that the whole flight was enjoyable! Western food was OK but apparently the Japanese offering that me travelling companion chose was excellent. I will certainly try to fly to Europe via Japan in the future.","","","Business Class","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Bahl","India","2015-06-01","We have recently flown Business Class to Dubai as well as Bangkok from Mumbai and decided never to travel Jet to an Asian destination again. While their longer-haul aircraft and cabins are good their short-haul flights are an apology for Business fare travel with dated seats no leg rest no personal entertainment systems. Bangkok as well as Dubai airports having terrible depressing business lounges for any airlines besides their own national carriers. Have rated value for money as Fair below just cause we pre-booked these tickets at discounted rates.","","","Business Class","","3.0","2.0","4.0","4.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Thomas West","Canada","2015-05-31","I fly YOW-RSW regularly throughout the winter months. Usually 4-5 return trips each winter and I always book Plus seats (1d). I have to say I enjoy the flight but they have to do something about the seat. Yes there is 2 inches more leg room but it's the same seat. No widest no more comfortable. No issues with flight attendants as I find WestJet employees usually very good.","","","Economy","","9.0","2.0","4.0","3.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Thacker","United States","2014-06-02","JFK to Narita excellent staff did not see them pay the Japanese passengers more attention and spoke very good English. Economy class was reasonable comfortable. Wifi did not work the entire flight (kept dropping). Food was average but we were fed twice with a snack in between. Pilot did a very rough landing at Narita.","","","Economy","","8.0","3.0","5.0","3.0","2.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Paterson","United States","2014-05-27","JFK-NRT return on 777-300ER in Business. Also HND-ITM return in 772 outbound and 763 inbound both in Y. First the trans-pacific legs: ground staff excellent at both JFK and NRT super fast check in polite and welcoming. Sakura Lounge in JFK fine for a business class lounge decent supply of snacks and drinks. Lounge at NRT simply fantastic excellent private showers great drinks selection and good choice of hot dining options upstairs cafeteria style. Onboard hard product for these 773s are simply the best J class in the sky right now. Lay flat bed with airweave mattress pad allows for deep restive complete sleep. Privacy of window seats is unmatched couldn't see anyone else in the cabin or any leaking daylight from opened shades. Food is stellar especially the Japanese options. Loved the dine on demand ordering through the AVOD handset. FAs polite and friendly once you engage them although I noticed they were much more vocal and consistent with Japanese pax. Now for the negatives: service a bit slow during dining was forgotten for about 45 min while others were served then finally when given food salad course was skipped and remaining courses were incomplete (no bread had to ask for utensils etc). Sorry but having to ask for your food on a $6000 revenue ticket is a bit embarrassing for all parties involved. AVOD very limited. Cabin a bit warm but not unbearable. Also outbound IFE audio didn't work power outlet at seat broken JAL Sky WiFi inoperable until I did a little creative clicking around to get the login process to work. Little qualms that were negated by the immense comfort and privacy of the hard product. Overall the best way outside of F cabin to get to Japan. Would fly again.","","","Business Class","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kelly Timmons","Canada","2015-05-31","Can anyone answer a question. I flew WJ from Halifax to Edmonton non-stop my ticket was booked premium seating by my employer. I did get the free two bags and my seat was row 4. I was however offered to Purchase food from their onboard cafe menu. Because this was booked by my employer I wasn't sure about the meal and although I thought we were entitled to this I was a little embarrassed to ask so I declined to purchase food. I may be wrong but isn't the on board meal included in the premium seating. I am flying back home this week as well with a premium seating ticket my flight is over 6 hours with a short stop in Ottawa. Just one more thing - why do passengers have to pay to watch a movie. If the meal is included why would a flight attendant ask me to purchase it.","","","Economy","","6.0","4.0","3.0","0.0","1.0","","","0.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ryan Andrea","Canada","2015-05-31","I was flying from Vancouver to Fort St. John with my 3 year old son and our plane was delayed 8 hours. I was stressed about having to be stuck there that long with nowhere to nap or entertain my son. The agent booked us a room (on WestJet) for the day at the hotel airport where I was able to bath and nap him. They also gave us food vouchers for the whole day. A few days later I received an e-mail apology with 20% off our next flights. I must say this is the best customer service I have seen. They turned what could have been a horrible stressful day into a fun day at the airport for my son and stress free for me. I will fly WestJet anytime I can. I highly recommend.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Marcelo Rozengurt","United States","2012-08-05","I flew non stop from Los Angeles LAX to MAD Barajas. Flight was full the seat was ok but I was shocked to see that they didn't have any seatback TVs in economy. The service was good and the food was nice but as soon as the service is finished you need to get up and go to the galley if you want anything else. The crew don't seen to come through the cabin unlike BA where they come around with trays offering water or juice.","","","Economy","","10.0","4.0","4.0","4.0","2.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Alan Krawec","Canada","2014-05-26","SIN-NRT in Economy on May 26. Efficient boarding. Pushed back 10 minutes early. Friendly service but extremely average food. Good IFE. An okay experience but not as good as ANA and nowhere near as good as Singapore Airlines.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Lancaster","United Kingdom","2015-05-31","This is without doubt the worst airline I have flown with. I did arrive safely at my destination which is the important thing but the 8 hour flight from Heathrow to New Delhi was completely lacking in anything describable as customer service. Jet Airways is let down appallingly by its surly unhelpful and in some cases unpleasant staff. They seem unable to smile bark orders out (and I'm referring to tray collection and window blinds here!) and excel at providing bad service. Everything and every passenger seems to be a chore to them. The airline's ground staff (Jet Airways desk at Mumbai airport) are equally rude and unhelpful. My advice - avoid travelling with this airline at all costs! There's plenty of others to choose from who excel at providing great customer service so choose one of those instead.","","","Economy","","","2.0","1.0","2.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bell","Thailand","2015-05-29","Flew LHR-BOM-BKK (9W117/9W060 on 25th/26th May in Economy. Usual service except that for LHR-BOM all four of the mid-cabin toilets were out-of-action on a full flight from shortly after take-off! Their B777-300s with the extra 10th-seat squeezed-in are also starting to look slightly-worn. As usual no seat-back IFE on the B737-900 BOM-BKK just the little drop-down screens. Transfer-security at BOM which used to be a real hassle in the old terminal was once again rapid and efficient with no queues!","","","Economy","","6.0","3.0","4.0","2.0","3.0","","","3.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Robert Osborn","United States","2012-08-02","Madrid to Malabo Equatorial Guinea. My flight was very pleasant as was the flight crew. Upon arrival at the airport in Malabo I had trouble contacting the client office that was to meet me at the airport. Iberia Public Relations supervisor offered to assist me. Like myself he was not successful. As it was near midnight he departed for the day and I remained at the airport continuing to attempt to contact my clients. The following day found me still at the airport. The Pubic Relations Supervisor returned and on finding I was still at the airport he took it upon himself to locate the office facility of the persons I had been unable to contact then took the time to transport me in his personal vehicle to that location.","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","J Bacallado","Spain","2012-08-02","MAD-SCL. Madrid check in and security very fast. Lounge at T4S great dinner served before boarding. Flight leaving at 00.20 so once on board slept. Seat comfortable. Crew nice. Departed on time. Breakfast very nice too. Arrival on time. Great experience.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Curtain","Australia","2014-05-17","Naha to Tokyo Haneda. Very courteous service IFE was limited but not too bad for a two hour flight. The refreshments were limited. Just a drink and no food.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kishore Wadhwani","India","2015-05-20","Mumbai to Singapore and back from Singapore to Mumbai 24th April-12th May. The seats were terrible so much less legroom - we were almost cramped. On the return flight there were a few arguments amongst passengers when they were trying to recline their seats. My experience was so bad that I will never travel on Jet and never recommend.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Anand Nair","India","2015-05-20","I recently flew Kochi - Dubai - Kochi. I had a very interesting experience on the return leg. During lunch service I asked for a Beer. I was served a warm flat can of beer that was lousy. I waited patiently until the stewardess came around for the 2nd round and requested a vodka. The reply given to me was ""No. I cant serve you a Vodka because you had earlier asked for a Beer"". I told them that the beer was warm and flat to which the solution offered was ""I will serve it with Ice"". When asked why this stupid rule the answer was ""This is company policy Sir"". I refused their beer. Thank you Jet Airways for the lousy flights you operate with no entertainment cramped seats et al this is really the icing on the cake. Lousy attitude.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Yevheniy Kahanovych","","2009-10-04","This was my first time using S7. Their online ticket sale works fine you are sent e-ticket in pdf which is great for printing. At the airport check-in was ok but you got no smile from their agents. Onboard you are met by unsmiling crew who look tired. The plane was a320 in very good condition clean and with great legroom. Food was hot lunch which was nice for 1 hr flight in economy. We took off on time and landed ahead of schedule. My bag was on the belt when I was off immigration. S7 is a great choice for family travel. My ticket was a great deal. S7 is the second best airline between Kiev and Moscow. Gloomy and robotic agents and crews and strange schedule are the only minuses.","","","","","3.0","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Michael Hollifield","South Korea","2014-05-16","GMP-HND during the long holiday weekend in Korea May 3-6. We were on an ancient domestic all economy configuration 763. No business class no duty free no AVOD. Granted it's a 1.5 hour flight but it was a blast from the past. We were seated in 2C/D which would normally be business but was their special extra room seating on this plane. Seat selection was available here online for no extra charge. It was a wider cloth seat with manual buttons. Service was pleasant for an Asian legacy carrier on this route. To be honest I expected more for this high value business route. The food was a chicken and mayonnaise sandwich in a box with some rice crackers and pineapple. Very simple. We departed and arrived on time without delays. The one surprise - they put as the farthest gate in the airport. Literally. Very end of Haneda down two giant hallways that took about 15 minutes of speed walking. As we booked last minutes our tickets were extremely expensive (750$ RT) so I do feel that for the price we paid that we could've had a slightly nicer (updated equipment) experience.","","","Premium Economy","","8.0","4.0","4.0","3.0","2.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Garry Barker","Canada","2015-05-13","Flew from Dublin to St. John's and then to Halifax on May 11th. Flight 2 hours late out of Dublin but I don't think this inconvenienced many travelers. We had a 4 hour scheduled stopover in St. John's so it was better to spend 2 hours of this in Dublin. Airline was good in notifying us of delay in departing well in advance (inbound aircraft was late). Full 737 with average flight attendants and in flight entertainment. No food is offered on this flight other than a small amount from a buy-on-board menu. No big deal if you know this in advance as I did. Have a wonderful Irish breakfast at the Dublin airport before leaving and you'll be fine as the flight to St. John's is only 4 hours and 20 minutes. Good water and soft drink/coffee runs and a fast and convenient way across the Atlantic.","","","Economy","","8.0","4.0","3.0","2.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Oben","Canada","2015-05-06","YYZ-CCC and return. April/22/15- May/2/15. We fly out twice a year for vacation and have positive experiences flying WestJet. Going to Cayo Coco was on a 737-700 and on return was 737-800. Both flights had working seatback TV's the staff were pleasant and the planes were clean. We will continue to fly with this airline.","","","Economy","","8.0","3.0","3.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Christoph Meysel","","2009-07-14","Moscow-Ekaterinburg. Had a fairly good experience with S7. Check-in and take off was on time. The plane was new and in good condition. Attendants spoke English quite well and friendly which is not usual in Russia and especially not on this route. Food cheap but plenty and convenient. Looking at the price/value ratio I recommend this airline on domestic flights in Russia.","","","","","4.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","D Trabelsi","","2009-07-02","VAR-DME-EVN. Crew friendly and professional - food ok and there was a choice. Best part was the seats that are the kind you would expect from a scheduled airline despite it being a low cost carrier.","","","","","4.0","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Simeone Enrique","Belgium","2014-04-22","Heathrow to Haneda B777 new suites 1st class all perfect from beginning to end excellent cabin crew and very skilled staff bilingual and polite! Again full cabin but they managed to fulfil all my requirements. Will fly them again.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jarek Lipert","United Kingdom","2015-05-06","We travelled in April 2015 from London to Delhi (connection to Amritsar) and Mumbai to London (connection from Goa). The seats were fine food marvellous entertainment OK cabin crew not too bad. The only thing I can complain about was the info we got at Heathrow from the check-in representative who told us that we would not have to collect our luggage at Delhi before boarding Jet Airways internal flight to Amritsar which turned out to be wrong. We did have to collect it and then check in again. If we had not done we would have been in trouble.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kim Johansen","Thailand","2015-05-02","Flew Business Class Bangkok-Mumbai-Paris CDG R/T. The flight from BKK to BOM was very average on an old 737. Eight business class seats that barely reclined no foot rest no in-seat entertainment system just one very small video screen on each side of the aisle that dropped down from the ceiling and showed one movie. Food OK service good and friendly. Would not recommend Jet Airways for this segment in business class for a 5 hour flight - no value for price. BOM to CDG was on a modern A330 with herringbone flat bed business class seats great 100 channel personal entertainment system with a very large video screen massage function in the seat very private configuration power and USB outlets nice duvet for sleeping food and service very good. However our flight was 2 1/2 hours late taking off due to air traffic congestion in Mumbai. Because of this we missed a connecting flight in Paris and had to stay overnight. It took the ground staff 2 hours to sort out our new flight the next morning iand arrange for our airport hotel in Paris (Sofitel - they paid) but we were not able to retrieve our luggage so no fresh cloths the next day. Our return flights had ticketing/computer problems which caused delays with our check-in and none of the special meals we ordered through their website were ever delivered for any of our flights. Jet Airways is really hit or miss and I would not fly them again unless no other choice available.","","","Business Class","","4.0","3.0","4.0","4.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Buck","Canada","2015-04-30","YWG-YYC-PSP-YWG March 28th and April 5th. Price was reasonable given it was Spring Break. Check-in at Winnipeg was smooth with the self-serve kiosks reasonable wait for security and boarding was smooth (priority boarding due to exit row seat worth the extra price) as were departure and arrival in Calgary. Waited more than the announced 20 minutes for baggage to arrive at transfer carousel but customs was smooth. Despite many young families security was reasonable. Had time to relax at pay-in lounge. Renovations at boarding gate but hold room added extra space. Boarding was efficient with many children on this flight departed and arrived on time in Palm Springs. Baggage was within 20 minutes. Check-in at Palm Springs was efficient and handled well. Rode the Disney Plane back to Winnipeg a nice touch with interior decor. Departure and arrival on time and worth the extra for direct flight. Customs in Winnipeg was smooth and wait for baggage was longer than announced 20 minutes. On all flights snack and drink were served with water runs IFE functional with a number of selections on each plane and the cabin crew were friendly polite and efficient. Seats slightly stiff which became uncomfortable after roughly two hours. Overall a good experience and will book with WestJet again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","P Kucharski","","2009-06-07","DME-LED-DME. Good value for money. Excellent option for those making connection in Domodedovo. First leg operated by Globus (subsidiary I guess). Even though it's only 1h flight a small snack has been provided (and newspapers in Russian). Clean new planes (B738 and A319). Big delay on way back but not the airlines' fault. Would use again.","","","","","4.0","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Charles Berlin","United States","2014-04-07","JL 004 NRT-JFK 7 April Business Class. What a disappointment - I was thrilled when JAL put back the 18.30 flight to JFK as it makes perfect connections from many cities. I was also looking forward to going on a 787 - what a disappointment in almost all areas. The shell seat is horrible (yes they are upgrading it over the course of the year) a Mini-Pillow for sleeping one size of ""flight sweater"" which looked like a ladies small. The first drink not put down until we were in the air for 70 minutes - quality of the food is OK - AVOD is geared strictly towards the Japanese market - they had most of the new releases but only 4 ""oldies"" and about 1 hour of non-movie programming in English. There were also only 2 lavs for 60 people - there was one up front in the galley behind the cockpit but it was blocked off.","","","Business Class","","5.0","2.0","3.0","4.0","2.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sara Rogers","Canada","2015-04-23","My flight was from Toronto to Punta Cana (Dominican Republic) in Mar 2015. The very first negative experience was at the check in counter WestJet people meet you at the front of the line and push you to use a machine (before entering the line) where you must do all the work instead of WestJet agents. We had to scan our passports check in print tags weigh baggage as well tag our own bags. After all that was completed we had to go in a long line up and wait for someone to check our boarding passes and baggage tags and do something in their computer. After all that they made us put our bags on the baggage belt send them away. Why such a high price if they are making passengers do all the work? Boarding experience was not much better it was so disorganized and long due to excessive amount of carry on bags. People were bringing on huge bags. Inflight crew were ok but they were annoyed with the whole situation with carry on baggage. Soon as everything was sorted out we left the gate and took off. Inflight service was unreal seats super tight no movies or TV and no food. I am not sure why people fly WestJet?","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Shahram Emami","Canada","2015-04-22","Flight 1221 FLL-YYZ April 16. Poor customer service is the name of this airline. The flight attendants were rude and treated us without much respect. If you ask them a question or if you ask them for a service they give you a look as if they have been insulted. When paying for a drink the selection of liqueur is extremely poor. Their website is of substandard quality and lacks features of many other airline websites. For example when checking in online from the US it won't allow you to send your boarding pass to your mobile phone to check in with. It won't allow you to put your pass ID for TSA pre-check so you won't be able to use the TSA pre-check lanes at security check in. When asked them why they don't offer these features now standard on all other North American airlines the answer was a simple ""we just don't"". On the plane the seats are extremely old and worn out. Many of the little TVs on the back of the seats are broken and don't work.","","","Economy","","","2.0","1.0","2.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Mendonca","Canada","2015-04-20","London - Mumbai - Goa in Business Class. The London-Mumbai business class section was sold out. However the staff were very attentive and professional. Breakfast and dinner were excellent with a good selection on the menu. I highly recommend the Indian food! The seats were very comfortable and I slept well. I had a 6 hour wait at the Mumbai airport. I took my time to admire some of the art at the incredibly beautiful international terminal. The transfer from the international terminal to the domestic terminal was easier than in past years. I was disappointed t learn that Jet Airways does not have a business class lounge at the domestic airport so my wait was not as comfortable as I would have liked. The service on the Mumbai-Goa flight was simply superb! We were in the air for just over half an hour and were served a full breakfast. I will certainly fly Jet Airways business class again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","D Graubard","","2009-02-27","Moscow-Volgograd used check-in kiosks but still had to go to the desk to drop off baggage. A319 clean and comfortable. After take-off flight attendants came around with newspapers (only Russian) then a meal and drink service. Main flight attendant spoke perfect english. Return trip also on A319 aircraft but different interiors - looked very much like Northwest airlines so probably where the plane came from. Chicken or fish dinner served and food delicious. Flight attendants smiling and friendly. In Moscow we were lucky enough to get a gate at the terminal and had our bags within 15 minutes. S7 really does a nice job.","","","","","4.0","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Bobby Marks","","2008-12-20","Beijing-Novosibirsk. The flight experience was awful. Flight time 6-05am but gates weren't open even there was no crew in check-in till like 6-00 check-in delayed no reason given no one cared it finally started at 6-15am and took another half an hour for the plane to depart. When you get onboard it feels like you've gone back to 90's. The plane is really really old. No tv no radio no nothing. I was not expecting much from this airline but it was way worse - however the food was good and there were two choices.","","","","","1.0","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","F Wong","Hong Kong","2014-03-28","HKG to NRT and return JL736/735. After not having flown with them for over 20 years I was full of expectation and it was slightly disappointing. In terms of service and courtesy they were spot on! The English proficiency level of the cabin crew was more than satisfactory contrary to other reviews claiming they were hard to be understood. The business class was disappointing due to three aspects uncomfortable out of date recliner seat with remote control on the arm rest which could easily be triggered wrongly. Average food (in portion and taste) and average AVOD. It was evident to see Japan airlines were trying to cut cost by not providing 3 course meal served separately all was served on one tray which was rather cramped. The toilet is basic with the absence of toiletries such as hand cream or cologne which is a norm for most business class. General temperature of the aircraft a bit on the warm side rather uncomfortable for the 4 hours duration. However on a positive note one could see cabin crew did their best with the limited resources they have been given. On the ground check in staffs both in HK and Japan were excellent lounge in HK was just a shared one and in Narita we used the Sakura lounge which is spacious and comfortable. All in all it was clear that Japan airlines had her golden days but is now struggling to survive so they concentrate on the longer routes and give only the very basic to short haul routes. Given the cost I shall look elsewhere.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","P Dolfi","United States","2014-03-26","BOS-NRT NRT-BKK BKK-NRT NRT-BOS. Jan 12 and return Mar 11. Good airport Boston Logan - one of the best! Transfer / airport at Narita was excellent. Cabin crew friendly and sincere. JAL food very poor quality. However JAL has the best coffee in the air! Very good entertainment options inflight. Seats are just big enough 5'10"" / 155lbs. Smooth flight(s) very professional flight crew. Apart from the food very good airline.","","","Economy","","7.0","3.0","5.0","1.0","5.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R S Bains","United Kingdom","2015-04-17","London-Amritsar (18 March) return flight Delhi-London (14 April). If you are worried that transfer time at Delhi Airport which is about two hours may not be sufficient to go through immigration collect your baggage and then catch the onward Amritsar flight don't. You only need to collect your baggage. You don't have to re-check in for Amritsar flight at Delhi. Your baggage is checked in for Amritsar at London airport and you are given the Amritsar as well as Delhi boarding passes. At Delhi airport you collect your baggage go through the Green channel and head for Domestic transfer which is barely five minutes walk. At the domestic transfer your passport and boarding pass are checked. On entering domestic transfer you place your baggage on the conveyor belt and head for domestic security. The entire process - immigration collecting your baggage and catching Amritsar flight - takes no more than forty to forty five minutes. Moreover Jet Airways ground staffs at the baggage collection belt are there to guide you to the domestic transfer. However I have two complaints against Jet Airways. The first is that their in-flight service is simply appalling. The in-flight crew do bare minimum. They simply disappear after serving the meal. If you need anything you will have to run after them. There is however a good variety on the meal but not on the drink menu. You are unlikely to get a service with a smile on the Jet Airways - its in-flight crew in my views are not properly trained. My second complaint is its bad time-keeping. My Delhi-London flight was 1 hour 30 minutes late not because of any technical reason but because Jet Airways could not leave without picking up passengers from its Kathmandu-Delhi flight. If you are thinking of booking London-Amritsar flight your best option in my views is still Air India not Jet Airways.","","","Economy","","3.0","3.0","3.0","3.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Hulford","Canada","2015-04-16","Recently travelled to and from Hawaii out of Vancouver. These routes use Westjet's newest version of the B737 yet they are the most uncomfortable seat that I have ever sat in. Absolutely bare minimum support ultra thin and have no built-in entertainment system. Obviously the need to cram that extra row of seats into the aircraft is more important than customer comfort. On our return from Kona to Vancouver the plane seemed to have a very quick turnaround and after only 90 minutes into the flight all 3 toilets became inoperable and were overflowing. It was obvious that no servicing had taken place following the flight out and a full flight was forced to endure a further 4 ½ hours without using the onboard facilities. This we felt was disgusting and irresponsible.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Tobias Köhler","","2008-10-30","Domodedovo - Barnaul. Night flight in a new A320 seating better than Niki. Surprising amount of food (satisfying quality) for a 4-hour night flight. No onboard entertainment. Online booking and check in at DME went well (we had backpacks and were asked to a separate counter as the regular checkin counters can only handle suitcases). Most S7 staff speak only basic English. Flying to Russian destinations via Domodedovo is recommended because things there go much smoother than at Sheremetyevo where you have to wait a long time and take a bus to change terminals.","","","","","4.0","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Jeffrey","Canada","2014-03-24","Flew ORD-NRT-ORD. We booked this flight specifically to get the Japan experience before our tour and were not disappointed. Food and service in Economy was excellent. I really appreciate the larger seats in the new 777 configuration. I'm a big man 260 and found I had ample room comfortable seat with all the inflight amenities possible. Flights were on time to the minute which we appreciate for the quick connection with AA to YYZ.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","A Yomi","United States","2014-03-24","JFK-NRT JAL 005. B777-300ER - New JAL Sky Suite. Economy Class. Check in was smooth and easy at JFK. Being an AA Platinum Elite member (Sapphire leveling on One World carriers) it means an extension of preferred benefits network wide. What JAL does differently though is that it immediately includes Priority Boarding status and lounge access indication on your ticket which I found helpful and convenient. A bit of a slight negative in my praise if ever so little is that the lounge at JFK has seen better days and could use some sprucing up. I must say this was one of the most pleasurable flight experiences I've had in a long time having flown so far (14 hrs straight) and in economy class. What's impressive about what JAL's done is design a standard economy seat with comfort and practicality foremost. With a pitch of 34"" this has got to be one of the most generous legrooms in coach period. JAL takes Premium Economy to the next level with a whopping 42"" and a whole slew of other amenities. Meal service was also a big plus. Two full meals and a mid-flight snack were served. The initial meal after takeoff comprised of two different types of appetizers fruit salad slaw salad and your choice of entree. Very scrumptious. The meal on my return journey on a different airline Cathay Pacific was a scant offering by comparison. Inflight entertainment was fairly good though lacking a little in the variety of English language TV shows. Movies were excellent - several recently released Oscar nominated flicks were on feature. Also really enjoyed the cabin crew they were all very gracious and accommodating. Overall a very pleasurable experience.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","De Busschere","Belgium","2015-04-12","We flew from Brussels to New York last week and I must say we were a bit scared after reading some negative comments on this site. But what a pleasant flight it was. Great staff good food good seats great comfort and individual entertainment (movies music games). Indeed as we flew in economy we did not get a fresh towel when boarding we only got 1 glass of wine but hey that's economy. I would certainly fly with Jet Airways again!","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Preece","United Kingdom","2015-04-10","Flew out March 11 Heathrow to Delhi. Had 4 internal flights over the next 3 weeks and then flew Mumbai to Heathrow on March 31. Everything was excellent food drinks and all flights were on time. Crew were all excellent. Jet business class is as good as Virgin Upper Class. Will fly with them again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Ivan Nikitin","","2008-03-30","Moscow-Rimini return (charter economy). Outbound flight was delayed for 45 minutes but we were warned about this fact by check-in attendants who were very nice and friendly (unusual for Moscow). Boarding normally organised then the bus to our plane A310 inside was bright and clean seats were ok (I'm 192 cm tall). Soon after departure drinks were served - only juices or water. The meal service was fantastic. I must admit that the meal service took them more than 15 hour. Inflight magazine interesting. Return flight departed earlier than expected boarding swift seating was more comfy. Flight attendants were better : very helpful and delivered what you need with a smile.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","J Blaine","","2007-10-16","Domodedovo - BAX Barnaul return. S7 has been hyping their newer aircraft in their advertising but still use their older Soviet planes on most routes. Aeroflot is better but you have to change airports if you fly into SVO Shermetyevo to catch a domestic flight which is not for the faint of heart and not inexpensive ($40 or more) unless you know how to use the cheap bus between terminals. DME is more modern than SVO 2 (but no less a madhouse in the ticketing area) and is organized mass confusion at the domestic passenger x-ray area - keep your boarding pass and your ticket in your hand or say ""e-ticket"" if you only have a boarding pass and bought on-line; the international departure area is much better especially for those folks with western passports. At DME all the passengers sardined into a bus with no seats to the ancient Tupolev and had to walk up stairs. On the way back however the plane returned to a jetway thankfully. DME was a hellhole a decade ago but has been totally rebuilt (and remains under construction). Seats are extremely tight especially for my 6' 7"" frame so I grabbed an empty bulkhead seat and was able to get the spacious emergency exit on the return flight with help from my Russian friend. Announcements on the plane are in Russian and heavily accented English. The emergency exits in the TU are partially blocked by the seats in front of the doors and the seat belts are not like the ones on western aircraft - some kind of loop system that is almost impossible to figure out how to make smaller or larger. The emergency exits have an obvious failure-prone system that is not idiot-proof. The TU also cannot support as much heavy or large luggage in the overheads as a modern western aircraft; they advise only using them for coats and small items. Barnaul is a small regional airport; no English announcements or signage. Upon arrival you need to enter a very small room and show your ticket with the matching luggage stickers to the attendant before you're allowed to leave with your bags. Unlike most American airlines they actually give you food during a 4-hour flight and it's not bad. Upon landing before the seat belt sign is off and even before the plane is even completely stopped at the gate Russians have already been into the overhead compartments and standing. I notice this on international flights with a lot of Russians on board too where exasperated Western flight attendants plead for people to sit down to no avail. Ticketing: they now have e-tickets since 2006. However you can't see the full terms and conditions until AFTER you bought the ticket. Almost all low fares are completely non-refundable and non- changeable when bought on-line. Even if the price goes lower after you bought they will not credit you the difference unlike a western airline.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Benday Maharsh","India","2015-04-08","My second time travelling Jet and I must say I am utterly displeased. The first time I went from Mumbai to Abu Dhabi to catch a connecting flight there and I must say that it wasn't anything to remember. The seats were okay and the food was fine. It is very low class in front of its partner Etihad. But the second time around I was very disappointed. We were travelling from Mumbai to Bangkok and the first thing that we noticed on the plane was that there was no entertainment system! I was shocked and the final blow came when my mother asked for a blanket which are usually placed on our seats in all international flights and do not have to be asked for the attendant said that they had run out of blankets. I think Jet overbooked the plane and did not have enough resources. The seats were good and the food wasn't bad but the above couldn't be compensated.","","","Economy","","3.0","2.0","3.0","4.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Cook","United States","2015-04-01","We booked our flight with Wizz Air because it was the most affordable option to get from point A to point B. That said we definitely got what we paid for – long waits (for seemingly no reason) out-of-control lines with no rules being enforced for the “first come first served” boarding process and the airline staff themselves (maybe contracted – couldn't tell) even allowed people from the back of the line to jump ahead of others who had been waiting for 30+ minutes to board. Due to this my husband and I were unable to sit next to each other during the flight – and we were finishing up our honeymoon destinations. If you're looking for no frills long lines and no rule enforcement Wizz Air is the way to go.","","","Economy","","2.0","3.0","1.0","0.0","1.0","","","3.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Mariusz Slawomirski","","2007-09-19","Moscow to Novosibirsk return Economy class. Aircraft IL86 (about 350 passengers). Transfer from Moscow to the airport (Demodedovo) long but well organized (subway green line + microbus). In the airport the flight was not shown in the departure list. I had to contact the information desk. The staff in the airport is generally available in Russian only. Foreigners who are not Russian fluent may encounter problems in this matter. On the other hand flying conditions were much better than I supposed. Chair comfort fair; much better in comparison to those I encountered during KLM flights from Amsterdam to Singapore and from Amsterdam to Delhi. Meals were quite good. Aircraft clean. Foreign passengers may encounter difficulties to contact stewardesses. Only one of them was able to speak English. During the return flight old aircraft chartered form another local airline and flying conditions worse than during onbound flight. General impression: better than I supposed ""three stars"".","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","F Eschler","","2007-07-30","Moscow DME to Nizhniy Novgorod. Check-in at DME fast the agent couldn't really handle my swiss passport and was unable to find my e-ticket in the system and called someone else. In the end 3 people were searching me in the system. After a few minutes some staff member took my passport and disappeared - eventually she came back saying ""everything's ok"" and gave me the passport and the boarding pass. My Russian is as bad as their English so it was a bit hard to communicate but they were very friendly and not at all ""sovietish"". A fourth young employee came and asked if I spoke French so we could speak to each other. Basically everything was settled. I don't think that people working on check-in counters of Russian domestic flights need to speak English so I wasn't disappointed or stressed by this fact. Flight was on a relatively old B737-500 with new style interior. My seat was a bit broken it automatically reclined. Security instructions professional in English and Russian. Security card original looked like a folded menu card in a restaurant. Service prompt and friendly. Served a drink of choice and no meal as it was only a short one-hour flight. Flight price was about USD 40.00 booked conveniently online.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Thompson","United States","2014-03-13","Flew Business Class March 4th from LAX to SIN LAX to NRT in new business class seat was good NRT to SIN in 767. New flat seat ok but too narrow to lay down flat must be on your side. Return March 11th 767 was an old one with no lie down seats just recline which are not good. NRT to LAX seat good but service was not it was 2 hours before they asked if you wanted a drink. I don't think I will go with JAL again.","","","Business Class","","4.0","3.0","3.0","2.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Brian Heffner","Canada","2015-03-30","Went to Kuaii Hawaii 2 weeks ago through Vancouver. Had a bad headwind from Vancouver so we were late. I can understand this. My complaint is - If there is a more unpleasant seat to sit in in the world I don't know where it is. Not for the legroom I paid extra for the exit seat but the seat bottom is like sitting on a wooden park bench for hours at a time. Surely with today's technology WestJet can come up with something a little better than this.","","","Economy","","5.0","2.0","4.0","4.0","3.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Edgar Atkins","Canada","2015-03-29","Been flying with westjet for work purposes for years. Flew from Calgary to Toronto last Tuesday. Was sleeping woke up coughing and needed a drink of water. Waited ten mins for attendants asked for water waited 15 minutes she walked by again and I told her I really needed something to drink waited another ten mins. Third time I waited five more mins. Almost four mins later another attendant who was serving water behind me gave me a drink. Spent a lot of money with Westjet over the years.","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sherry McCutcheon","Canada","2015-03-28","I booked a plus seat paid an extra $400 for flight to treat myself. This is a joke says you can order off menu for food. Choice dried out bun or dried out bun. On return trip stewardess was so rude to myself and other guest those who drink (it was included in plus seats) were scared to ask for one. I was cold the whole trip but thought I would get a lecture if I asked for a blanket. She proceeded to give me a lecture on the way off the plane for where I stored my purse. She saw me getting it in and out for 5 hours but waited until she had an audience to go at me. Hope I never have to fly this airline again.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Daniel Kisliakov","","2007-06-19","St. Pete to Novosibirsk on a Tu-154 and apart from the fact that the plane was old everything about the service from the food to the quality of the inflight magazine shows how Russian airlines have progressed of late. Novosibirsk airport is a small gem with its final stages of reconstruction now underway. From Novosibirsk to Moscow then on an Airbus A319 S7 Airlines really shows many other airlines what they should be. Despite discounted airfares full service provided here as well including drinks full meal and a glass of water at the end of the flight. Service was also very friendly and attentive and unique compared with many of the quality legacy European carriers where staff no longer seem as committed to their work as in generations past.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","N Geoghegan","","2007-04-11","FRA-DME-OVB. FRA to DME was very good staff could have spoken english. This is the only gripe I have with the FRA-DME leg of the trip the DME - OVB leg however was worse. DME airport was packed I was charged for overweight baggage - even though I was within the limits. Their staff at DME don't speak English and I had to run to the gate. The flight was delayed by an hour because the FRA-DME flight was delayed (and customs took well over an hour). The plane to Novosibirsk was scary to say the least. The only way I can describe it is as a flying train. No overhead bins in the middle aisle staff didn't speak english seats were all torn and well past their life.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Tan Augustine","Singapore","2014-03-06","We were involved in the aircraft congestion in Haneda Airport due to the snow storms in early February and had to suffer a flight delay of some 34 hours. Despite the fact that we were issued boarding passes and therefore considered to be transit passengers in JAL's care custody and control no assistance by way of ground staff assistance or assistance with hotels or meals. When drinks were served the stewardess was reluctant to request the passenger in front to put his seat upright as 'he was sleeping' causing inconvenience and discomfort to the passengers in the following seats. Breakfast was some sort of unrecognisable stew totally unappetising with no choice whatsoever.","","","Economy","","1.0","2.0","3.0","2.0","2.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Abd Karim","Malaysia","2014-02-17","Flew from Narita to Singapore on 5th February 2014. Boarding was systematic considering it was a full flight. Was looking forward to flying on the 787 but they change the equipment due to the maintenance conducted on the 787 fleet. Flight departed on time. Food was ok but the cabin crew were helpful in doing several rounds of drinks throughout the flight. Seat was comfortable but the only negative point on it was the entertainment box was situated beneath the seat in front which limits the legroom. I suppose this applies to the window seats of their 767 fleet. Love the feeling of flying on the 767 as it feels roomier with less pax per row 7 abreast in the 767 compared to 9 abreast in the 777. Would fly them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mary Finlayson","Canada","2015-03-28","WS3415 March 19 to Thunder Bay. We arrived home at 4 am today. Our flight was late as they said they waited for a group of 19. Do you realize how many were on plane who had made arrangements for pick up. Then we get to park and fly and machine wouldn't take ticket. Phoned for help and gentleman couldn't get it after 6 tries. In Thunder Bay granddaughter asked for earlier flight as grandson was sick. Attendant agreed but had to get it signed and this one couldn't subtract 2 from 3 as one was having to stay back. Granddaughter in Thunder Bay is disappointed as she says we wont come back.","","","Economy","","1.0","3.0","2.0","5.0","1.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mick Perris","United Kingdom","2015-03-28","We were a party of 4 flew from London Heathrow to Delhi on the 11 March 2015. The check in was seamless and the guy behind the desk couldn't have been more helpful or accommodating. The seats were great - plenty of room and the airplane was a fairly new Boeing 777. The staff were generally very good but the stewards were more accommodating than the stewardesses - why I don't know. The flight was on time and it was a good all round experience.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Ollosson","United Kingdom","2015-03-23","London-Cochin-London 16/02 and 1 internal rtn flight Cochin-Mumbai-Cochin 24/02. No issues at all with the internal flight - left on time and excellent crew. International flight both outbound and inbound was well below what we have become used to with Jet. We were sat at the back in the 2 seat config this time giving me a little extra room to stretch out 1 leg where the 3rd seat would have been. Seat pretty comfy. Staff were very low quality! On way out as boarding was occurring an argument broke out between two passengers - 4 crew stood around like spare parts whilst the passengers argument got more and more heated. Rather than take control of the situation to ensure comfort of all passengers they just stood there looking very lost. Totally and utterly useless! Service through the outbound flight was perfunctory at best and you got the impression any passenger awake they viewed as an inconvenience rather than someone contributing to their wages. The look I had when asking for a coffee mid flight said it all. Food was pretty good on outbound and return flight. On the return flight the staff were marginally better but not a lot. Again you got the impression we were an inconvenience simply being on the flight! Requests for more coffee or snacks was met with the look of ""oh if you must!"" They need to allow the volume to go higher to block out ambient background cabin noise! I wasn't using their own headsets having learnt before they are tinny ultra quiet and liable to fall apart but my own set and even with the volume on mine set to high with volume on entertainment unit set to high you could still hear much of the noise on the aircraft well other than the PA announcements which came through at a deafening level! In total contrast the staff on the internal flight were the polar opposite friendly welcoming humorous and did their level best to ensure a great flight and for them nothing was too much trouble. This is how Jet was on all their flights previously and this was quality of service combined with stunning value. The value Jet offers is very good on ticketing prices the inflight entertainment is pretty good and the food better than some - but their staff are really becoming budget Ryanair type staff. I'll still fly Jet on our next trip to India but if the service is the same or worse then I'd rather pay more for a ticket to get full value and quality.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","4.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","N Pasricha","","2007-03-24","Domedovo-Khujand return. The plane wasn't new but seemed sturdy! I don't think much English was spoken in the plane but in the airport it was fine helpful (if slow) assistance in the transit area of DME. Lots of pushing on and off the planes but seems unnecessary as there are seats for everyone. Watch out for the surprise 20 kg weight limit per passenger (INCLUDING HAND BAGGAGE) when leaving Khujand. ($5 per extra kg - maybe if you speak Russian you can talk your way out of this one.)","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Curtain","Australia","2014-02-11","Singapore to Narita 767 1 Feb. Excellent flawless service. Very tasty food. But the servings could have been greater for a flight of nearly 7 hours. A morning flight that arrived late afternoon should have included more then one fairly small meal and a small serving of cake. IFE was OK but fairly limited. I hope the Dreamliner returns to service soon.","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Bakshi","Canada","2015-03-23","Wonderful trip from Toronto to Brussels Brussels to Delhi. For economy the food was great and tasty. They provided chicken filled pastries which were nice in between the main meals and lots to drink. Beer whiskey coke. The crew was very nice and generous. Tickets are a bit pricey at times but it's worth it. The newer A330-300's are very nice and are new/modern. Will fly with them again!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ralph Tony","Australia","2015-03-20","Jet Airways are simply not in the big league. Without a change of culture training and people they never will be. Flew Singapore Delhi and return in economy. Staff can be good if they feel like it but after take off from Changi they lost all interest. Delhi to Singapore was forgettable. Food is poor service is basic seat comfort poor entertainment very average. Overall avoid unless necessary.","","","Economy","","3.0","2.0","2.0","1.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Friedman","United States","2015-03-20","Fine for a short haul. Flew Kochi to Chennai (1 hour 25 minutes) with no delays or problems. Tickets for this leg were dirt cheap too. For simple domestic flights within India this seems like a good way to go (we also took IndiGo which was fine and Air India which was a mess).","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Brian Dell","","2007-02-05","Domodoevo - Osh Kyrgyzstan. Online booking is great although little English spoken at their ticket desk. I would say they were great except the Kyrgyz refuse to queue and staff wouldn't or couldn't control them. Inflight one decided to change seats to the empty one next to me and piled so much baggage under and over his seat he could hardly sit down - and I was crowded as well. He then nursed a bottle of vodka he had brought on board throughout the flight and was getting rather difficult by the end.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Siberia Airlines","","2006-12-10","Moscow-Novosibirsk-Moscow flights by A310 (going there) and A319 (coming back). The seats in the A310 were a little cramped but the cabin was spotless and felt fresh the cabin was clearly more roomy on the A319. The food on is a lot better than Aeroflot and the flight attendants seem eager to please the passengers. The crew spoke very good English on the flight to Moscow but not as much on the flight to Novosibirsk. S7 is a jewel among its competitors. They have more western aircraft than other Russian carriers and the service is better.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","B Williams","Australia","2014-01-20","KMJ-HND on B738. Flight departed and arrived on time. No IFE but for Japanese radio. Seats were narrow with no lumbar support. Got served an average tasting cup of green tea but no food. Service was ok but a little overbearing. For the price paid you are better off on Jetstar Japan.","","","Economy","","6.0","1.0","3.0","2.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Harvey","Canada","2015-03-19","YVR-OGG - A brand new Boeing 737 plane with a spacious interior look/feel. The staff were professional and courteous and the overall flight experience and passengers mood was calm. The legroom was great due to WestJet putting in new slim seats but these were a bit hard and uncomfortable on your posterior. The other negative aspect was the complete lack of in-flight entertainment system! The reason given was that WestJet is rolling-out a new entertainment system where you can use your smartphones/tablets but this wasn't ready yet. They did however rent tablets with pre-loaded movies which seemed were quickly snapped up and looks like an extra way for them to make cash. It was frustrating that there wasn't even the moving map being displayed on flip-down screens (which didn't appear to be installed on that plane). Luckily I brought a book and magazine to keep me distracted for the 5h30 flight to Hawaii.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Nancy Balcarras","Canada","2015-03-19","Thoroughly enjoyed our flights from London Ont to Calgary and on to Kelown plane clean much more comfortable than some airlines we have flown long flights on. Staff friendly helpful and great sense of humour. Will fly Westjet whenever we can.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Giantomaso","Canada","2015-03-17","Unfortunately the only options for Canadians wishing to go to Hawaii are to stop in a US city and suffer through poor connections and lengthy trips or to use Air Canada and Westjet. For an 8 hour flight using even the premium seats are uncomfortable. The entertainment is non-existent unless you buy a tablet for 17$-which works well if you buy it. For a family of five you are nickle and dimed to death-think 250$ each way for luggage add 100$ for food. Staff are at best evasive and at worst frankly ignore you. Two water offers for a 7 hour flight is lame. The state of Canadian air travel is pathetic and WestJet is the poster boy for extra costs and lacklustre service.","","","Economy","","4.0","2.0","2.0","3.0","4.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Siberia Airlines","","2006-12-04","Moscow DME-OSS return on Tupolev TU 154M. DME-OSS left on time. Staff at the Domodedovo Airport friendly. Crew only made announcements in Russian. All magazines were in Russian. It was 5-hour flight and some snack/drink given after we took off. Staff in OSS were very unprofessional. Luggage was just thrown on the floor for passengers to pick up. Immigration was not organized. On the way back we booked the VIP lounge and nothing except tea was served there. Flight from OSS to DME was delayed due to the airline's failure to extend their contract with the ground fuel supplier. So plane flew to Bishkek's Manas FRU airport. Passengers were not allowed to leave the aircraft while it was being refuelled. It took 2 hours. Cabin was very warm staff did not speak English. Food was cold. We were delayed. Staff at DME was very slow. Luggage was delayed immigration was very slow. Time in line was about 2 hours.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Uitto","United States","2014-01-10","Flew from Narita to New York on JAL yesterday. The flight reconfirmed JAL as one of my favorite airlines. Traveling in economy class for some 14 hours with my wife and 16-month-old daughter was made most pleasant by the highly professional helpful and genuinely friendly crew. Unlike with carriers on this side of the globe the economy class food was actually quite good. Similarly all drinks - including champagne and cognac - were free of charge and served throughout the flight upon request. And already the check-in at Narita was a completely non- stressful event as there is a special check-in section for people traveling with children.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Siu","Canada","2015-03-17","Flight was delayed flying from Toronto to Vegas. Inflight entertainment screen was broken. Flight 1116 seat 14b. Our return was delayed for 2 hours due to maintenance. We were flying with our 1 yr old and we timed our kid to sleep on most part of our journey. We ended up being stuck in the airport for 4 hours and didn't arrive back in Toronto until 11.30pm. These delays screwed up our plan and created inconvenience for us. I would strongly not recommend this airline.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lester Rod","Thailand","2015-03-17","I have traveled Bangkok - London via Mumbai or Delhi several times with Jet with my 11 year old daughter or alone. Bangkok-Mumbai sector seems to be where they send their old planes with seats falling to bits. They often feel overcrowded due to Indian passengers bringing on those huge striped bags bulging with stuff which are about 4 times the 'carry-on' size and don't fit anywhere..but fortunately this is only a short flight. From Mumbai or Delhi to London the planes are always new and pretty well served by the crews. I've had exceptionally good service and pretty poor service on Jet. But the ticket prices are always very good value so I keep coming back. I find the food is generally OK identifiable and edible. And that's about all. The crew don't mind getting extra food and drinks in my experience. Seats are small cramped and uncomfortable for anything over 5 hours. I often wander to the back door area to get the blood in my legs running again and I have found the crew - with the exception of a few rude guys - understanding and obliging. Entertainment on Jet is as most people say not very entertaining. There are a few sitcoms and movies you've seen. I read my kindle and my daughter is locked into her laptop so this is not a problem for us.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Siberia Airlines","","2006-11-20","Peking - Novosibirisk return. Older A310 spotlessly clean service and food good. Have used S-7 many times and consider they stack up very well with the major carriers. I note the flight routes are beginning to expand and I wish the company success. Good no frills airline that will develop further in the coming years.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Siberia Airlines","","2006-10-26","Moscow-Irkutsk-Ulan-Ude economy return. The flight was meant to be a direct DME-UUD but the airport at Ulan-Ude was closed for repairs so I flew to Irkutsk and travelled to Ulan-Ude on a specially organised bus (it took 8 hours!). Despite this setback which wasn't S7 Airlines fault and the fact I was delayed both ways due to the weather the flight was uneventful and the meal service has improved considerably since I last flew with them - and it wasn't even bad before! There was a choice of hot meal and as much free soft drink as you wished though alcoholic drinks must be paid for. There was also tea and coffee and before landing in Irkutsk a breakfast snack was served. It was much the same on the return leg. The seats were a little cramped (it was a Russian Tupolev Tu-154) and I suppose the decor was a little dated (though I liked the multi-coloured headrests) but that didn't matter much. The cabin crew were smiling and courteous a lot and announcements were given both in Russian and (very good) English. After the plance crash that happened the previous week the crew remained very competent and professional as I am sure it must have been a difficult time for them too. Although the crash in Irkutsk affected this airline it didn't put me off flying with them and it would not stop me from flying with them again in the future. They will always be my first choice when flying Trans-Siberian routes.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Yiyi Chen","Hong Kong","2014-01-02","Tokyo to Honolulu one of the best staff service ever experienced. Food was very nice and well prepared. Seat and entertainment was not as strong but overall it was a very smooth and pleasant flight.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","T Chigaros","United States","2014-01-02","NRT-LAX. This was our last flight after a month vacation and was looking forward to experiencing the ""new"" FC cabin on their 777300. I was not disappointed. The new leather seats great service from the FAs and food were all fantastic. Their menus are a bit complex for me and would suggest JAL look to their OneWorld partner Cathay for ideas. The tempurpedic flat bed set-up is crazy comfortable. PJs are almost as nice as Cathay's PJs. I'll be back!","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bourne","Canada","2015-03-09","WS2289 from SJD (San Jose del Cabo) to YYC (Calgary) on 19 February 2015. Never let them seat you in row 24! It is smaller than normal no window seats do no recline and are located next to the toilet! On a 4.5 hour flight you have to tolerate bowel movements approximately three hundred times with the accompanying smells when the door opens. A hateful experience to end our holiday.","","","Economy","","","1.0","4.0","3.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Kenney","Canada","2015-03-09","On my way from Montreal to Halifax and Halifax to Montreal I was on crutches due to a knee injury. Staff took very good care of me and made sure I was helped and taken care of at all times. They got me the closest seats to the front and then aisle to make it easier and they got me a wheelchair to get me around the airports on the way back. I was always a fan of WestJet now it's definitely my favorite and according to those around me on this plane I'm not the only one.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"iberia","/airline-reviews/iberia","Iberia customer review","Siberia Airlines","","2006-10-16","Munich-Moscow. The aircraft was operated by a new(ish) 737. Aircraft was painted in a bright green livery and the cabin looked very fresh with a number of colours. All passengers were served a hot meal with free non- alcoholic drinks. The captain only made announcements in russian and the cabin crew although friendly spoke almost no english or german.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Edwardson","United Kingdom","2015-03-09","Horrendous return journey from Delhi - over 3 hours on tarmac waiting for an engine fault to be repaired after a flight delay of over an hour. The cabin has the narrowest aisles possible and maximum number of seats. Difficult to move legs or stand up - Capitalism gone mad. All of this after an early morning flight from Nepal resulting in over 24 hours journeying. Never again.","","","Economy","","4.0","1.0","4.0","2.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Abraham Paul","India","2015-03-09","My Jet Airways 9W11 flight from Singapore to Mumbai on 1 Mar 2015 was a regrettable experience. It appeared that they used an aircraft traditionally used on shorter domestic routes on this sector. So leg space (space between rows) on the 5 hour flight was extremely cramped. What really made the flight unacceptable was that they turned off the aircon midway during the flight. It was only after the cabin became unbearable warm passengers were roused from their sleep and a passenger complained the aircon was switched on back - but barely so. The cabin remained uncomfortable. As others note cabin crew were curt - bordering on rude. Jet is now my least preferred airline.","","","Economy","","2.0","1.0","2.0","3.0","2.0","","","2.0","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Siberia Airlines","","2006-10-11","Frankfurt--Novosibirsk. It`s been the first time that I flew with a Russian company. Airbus A 320 was very clean old but good. The service was excellent. The staff friendly and helpful but only one person were able to speak a little bit English. To me it was not a problem because I speak Russian but normally they should have English speaking staff when flying from an international airport. The meals were delicious in the middle of the plane in a small kitchen they served mineral water and different sorts of lemonade. Every passenger could take as much and as often he wants. They offered regularly tea or coffee I think every hour. For me it was an interesting experience and I think some European companies especially Lufthansa can learn a lot from Siberia.","","","","","","","","","","","","","0"
"iberia","/airline-reviews/iberia","Iberia customer review","Siberia Airlines","","2006-09-01","Domodoevo-Novokutnetzk. Flight operated by Tu-154 very worn and dated but makes for an interesting ride. Aircraft noisy and the interior clearly 70's. Flight very uneventful with business and economy class in the same section of the plane. Food okay on par or better than many European airlines will serve - with three choices. Crew poor at English but messages get across. No free alcohol but other drinks available. Recommend but then again they have monopoly on several routes.","","","","","","","","","","","","","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Akram EL Dimerdash","Egypt","2013-11-27","PEK-HND Economy Nov 12: The flight left the gate on time but queued on the runway for almost 45 min the flight was very good JAL crew were smiling and very helpful. Food was ok but it caters more for the Asian taste the 787 dreamliner is really a great one. NRT-PEK Economy Nov 20: I tried to check my luggage directly with JAL via PEK to CAI but JAL staff said they cannot do that which is very weird! Flight departed on time B767-200. The crew again were excellent food is not to my taste and there was no choice the flight was nice seats were comfortable.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Shankar","Japan","2013-11-19","NRT-BOS SFO-HND. Both sectors were aboard the 787-800 and I must say that the service was excellent. Crew constantly moved throughout the cabin excellent large sized meals Haagen Dazs Ice Cream and a ""Snack Oasis"" even in Economy where you can help yourself to various drinks and cookies/ chocolates etc.. I usually only fly ANA but I will fly JAL again for sure!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Neil Hatton","Germany","2015-03-04","Booked an Etihad flight from Abu Dhabi to Delhi and landed on a Jet Airways flight. No Business class priority while Boarding or at security. No flat beds only reclining seats (on a night flight). Polite and friendly staff but poor Food and refreshments old cabin and broken facilities (reading light). No inflight entertainment system. On Arrival baggage had been offloaded to make way for freight and only turned up 48 hours later. I had to go to the Airport to collect it no delivery. Conclusion: will never fly Jet Airways again!","","","Business Class","","","1.0","3.0","3.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Michael Davies","Canada","2015-02-24","Westjet may be fine for a very short flight. But to Hawaii forget it. Always late. Terrible service. Very uncomfortable. The staff are grumpy and spend most of their time in the galley eating and gossiping. Very disappointing.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","P Mass","Australia","2013-11-10","Could not check in online and select a seat with my partner we were assigned seats in opposite sides of the aircraft for some odd reason - despite being on the same booking. IFE rather poor unless you are Japanese Food was ok but both mine and my partner dietary requirement were not met. All other OneWorld airlines always okay. Seats are cramped and odd. The seat reclines but in an odd angle. Cabin was really hot. Overall not that satisfied with JAL and will double check if they are covering any leg of OneWorld ticket to avoid them.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Martinez","United Kingdom","2015-02-24","I have never met a group of cabin crew so unwilling to help passengers. I though I was unlucky on my flight from London to Mumbai but the crew on the return trip were possibly worse. Clearly passengers are an inconvenience that should just go to sleep and not bother the crew. I was refused a coffee as we were an hour from landing (even though they still hadn't finished clearing from breakfast so it should have been a simple ask). Another major annoyance were the tannoy announcements all through the night telling us we were entering turbulence so should fasten our seatbelts. Most humane airlines mention at the start of a night flight that passengers should keep their belt visible so that they don't have to wake us. There were only 15 movies on offer of which only 2 or 3 are new releases. I won't go into details on the food I handed it back and got extra bread instead (though the guy was reluctant to even provide this). Hopefully never again.","","","Business Class","","3.0","4.0","1.0","2.0","1.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","H Bath","United Kingdom","2015-02-24","Unfortunately Jet Airways appears to have caught the Air India disease and is now offering quite a 'below par' service. The cabin crew are not attentive and a smile is seen as a bonus the whole thing seems to be a cattle truck these days. Our flight was delayed (these things happen) but there is little in the way of welcome when boarding and the crew clearly don't want to be there just simply going their motions. The headphones were broken both outbound and inbound tea and coffee unavailable inbound soft drinks well what can I say self service with a disinterested crew. Inflight was very disappointing to say the least some of the lowest quality I have come across in my travels. Drinks were simply rushed through and on 2 occasions had the cup and/or tray taken from my wife even though she was still eating! Not once but 2 times the reason was simple they wanted to rush through and get the job done for their benefit and not the customer. Overall the crew were unprofessional and left numerous blinds down during landing and were even walking around the cabin with the seat belt signs on! I doubt that conforms with their operations practices. This was a good airline but now seems to behave as if they're doing the customer a big favour.","","","Economy","","3.0","2.0","2.0","2.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Nanda","Thailand","2015-02-24","BKK-DEL in Business Class. The worst flight experience we have had in many years and I was literally speechless. My wife and I was traveling with our 6 month old baby and upon boarding the aircraft in DEL we were miserably greeted by the not so interested jet airways air stewards and were not even looked at when trying to settle into our seats. There was no space in the overheads and the crew could see we were struggling but none of them lent a helping hand - totally unacceptable in any class of travel. The seats in business class are awful and something from 20 years ago with virtually zero recline. Food was served in large portions and was just ok. The aircraft is small (737) and there are only 12 business class seats in the formation of 2-2. Just a very awful experience all the way through and we tried to call to get a refund for out return but this was not possible. Avoid this airline and go with Thai or even Air India if travelling this route.","","","Business Class","","","1.0","1.0","2.0","1.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Roger Stone","Australia","2013-10-29","SYD-NRT-FRA-NRT-SYD. I generally like Japan Airlines especially the exceptionally high service standards and generally good food. However on recent Premium Economy travel through from Sydney to Frankfurt and return I found the shell seats almost impossible for sleeping (were these cast-offs from the similar old Cathay Pacific seats one wonders?) and due to a promotional fare offer the PE cabin was packed with noisy passengers and became claustrophobic which tends to negate the benefits of flying PE in the first place! Also this must be the only airline I can think of that allows passengers to keep their window shades closed during the take-off and landing phases of the flight - half the cabin was in darkness from before taxiing and then for the entire flight including the landings. Isn't this a safety hazard when passengers are unable to see out of the aircraft in case of emergency? On the other hand I like the JAL First lounges in Narita and use of the Qantas First lounge in Sydney - excellent. Overall however a mixed experience saved by an upgrade to business on one sector - a different experience entirely.","","","Premium Economy","","7.0","2.0","5.0","3.0","3.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","B Owen","Hong Kong","2013-10-15","HKG-NRT-HNL R/T with a mixture of 767 recliners and 777 angled lie-flat. Service efficient and reasonably friendly. I found the seats outdated and far less comfortable than those of several Asian competitors. Briefly lost power coming into Narita which was not fun. Communication with passengers in English seems to be a challenge for the flight deck crew and seemed to be intentionally avoided. Food was generally good but nothing spectacular. The IFE on all flights was poor with limited mediocre content. All things considered JAL is barely superior to any domestic U.S. carrier but decidedly lagging behind many others on a regional and global scale.","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Satish","India","2015-02-24","Have flown Jet lot of times across various sectors in India over the past 2-3 months. At all times I have found their service to be good Check-in is smooth all flights with the exception of a couple have kept up to their time schedule in-flight service has been good with hot meals served. All flights had clean interiors and an efficient cabin crew.","","","Economy","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Frederick Beaulieu","Canada","2015-02-18","Westjet was a very pleasant experience until very recently. The airline started charging for carry-on bags which ultimately has everyone scrambling to find available overhead bin space to stuff their luggage. Longest and most painful boarding I've ever seen - leading to most flights being delayed (delayed over 30+ minutes every time I fly with them). I can't blame this on the crew which keeps a smile on even though they are clearly annoyed with becoming baggage handlers instead of actually providing customer service and focusing on safety. I have no problem with Westjet offering a fee-for-service low-cost model however the prices should be reflective of that. Currently they are literally on par with Porter/Air Canada but with awful in-flight personal entertainment system and an ageing fleet. I would recommend flying Westjet only if it is significantly the cheapest option that you have.","","","Economy","","5.0","4.0","4.0","4.0","0.0","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","C Velds","Netherlands","2013-09-30","From Tokyo Narita to Helsinki Vantaa with a Boeing 787-800 Dreamliner. Very comfortable cabin with good seats and ambient light. Large window and large video screen. Great choice of movies to see. The service was very good very friendly staff continuously through the entire flight. Lunch and dinner were very tasty next to the good quality there was also more than enough food served. Great choice for beverages and ice cream was also being served. Aircraft was clean including the quite large and modern toilets. This was a very good flight one of the best I ever had and the flight was relatively cheap. Definitely a recommendation!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Braz","Canada","2015-02-18","YYC to YVR - Cancelled multiple flights on 02/16/2015 with no explanation. Then 600 people flooded customer service to rebook so everyone was stuck in that line up for multiple hours while WestJet only put 4 people behind the kiosks to help. After multiple hours with no updates being given out to the lines people standing in them - the desk offered $15 food voucher and a flight the next day at 11am - clearly not looking at my itinerary as my return flight left YVR that morning at 10am - Competency level = 0. Call center not helpful - managed to rebook me only 8 hours later than original flight so I had to cancel entirely due to an event I was hosting in YVR w/ over 60 participants. Highly suggest not flying WJ for various reasons.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Walsh","Canada","2015-02-18","Flew Tampa - Toronto in early February. I have flown WestJet regularly and can honestly report that I have never had anything but positive experiences. I normally fly the 'plus' class so the extra space and f&b service is always welcome and commonly I have a free row or at the very least an empty middle seat. Flight crew always warm and friendly. On this particular flight the Captain made a pre-departure announcement at the front of the cabin a nice touch. No satellite TV while in the continental US but the free feature films are more than adequate. With the poor experience many are having with Air Canada and in particular Rouge WestJet is well positioned to be the default go to Canadian product although admittedly I will often use US airlines based out of Buffalo for logistics and pricing advantages.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","P Kantola","Finland","2013-08-21","HEL-NRT on 19/8/2013. The aircraft for the route was a new B787 which is quiet and comfortable as such. The service was Japanese style - extremely polite yet distant. Food in business class was a strange mix of excellent and mediocre dishes. The seat was not a very comfortable seat for a nearly 190 cm height. It was not lie flat seat and was uncomfortable for a business class seat. All in all a fine service but not great.","","","Business Class","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Koutsil","Canada","2015-02-18","I fly WestJet for work from Saskatoon to Calgary. The flight is always late on average 45- 50 min. But last one beat all of the records it was delayed for 3 hours. WestJet slowly is turning into garbage. Lack of competition is never a good thing.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Joseph","Canada","2015-02-18","December 29 2014 three adult members of my family flew Economy from Toronto to Bangalore with stops in Brussels and Delhi and then onto Kochi. We flew back on January 9 2015 the same route. Flying 15.5 hours from Toronto to Delhi and back was a torture primarily due to: 1) Worn out seats with hardly any cushion 2) no hot water in toilets 3) filthy floor in toilets 4) toilet tissue running out on two flights with no one paying attention 5) poor quality of food and worst of all 6) waiting nearly two hours in Toronto upon our return for the luggage to arrive. More than half of the flight staff was courteous. We took altogether 8 flights with Jet Airways internationally and within India and none departed on time. At least on two International flights the seats were so stuck trying to get them to recline was a challenge. Although the entertainment selection was pretty good the headphones given out had gone through hardly any quality control; one of them was dead and another with its cable coming off. During the stop over in Brussels both time the passengers got out stood in long queue simply to go through a security check by extremely rude airport staff with no time to freshen up read: washing our face with warm water! It seemed no one controlled the temperature in the planes during flight at times it got too cold and then too warm. Over all we decided unanimously never to fly Jet Airways again.","","","Economy","","3.0","1.0","3.0","3.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Bhatia","United Arab Emirates","2015-02-18","Flew in from Mumbai to Dubai. So essentially a short flight (3hrs). Crew were polite and sincere. Food was fresh and flavorful. Aircraft was of an older pedigree and seats were average. Entertainment system had options but Probably not enough for a long distance flight. Headphones weren't of a great quality (bring your own). Overall I was happy since food and the crew were great. Was good value for money as well. I wouldn't hesitate to fly them again.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Stephen Rajczyk","United States","2013-08-04","My family and I flew from Narita to JFK in July 2013. We were fortunate to have row 23 seats ABC & D on a 777-200 which is the first row past business class. Plenty of legroom which was a blessing. However the entertainment selection was rather poor especially the movie selection for our 12 + hour flight. I wish they offered a bit more choice as far as the food selection goes. I know most of the people were Japanese and they liked it but I'm not. Would I fly JAL again? If they offered the best price I certainly would.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Vaughan","United Kingdom","2015-02-18","I want to commend Jet Airways for their service on a recent flight. A group of 5 of us were travelling from Delhi Flights between Heathrow / Deli - Mumbai / Heathrow. Whole 10 hour flight one very small bottle of water offered with a meal. Food Issue - staff passed by without offering drinks. Had to ask for tea / coffee with the meal that was offered. Poor quality service all round.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rishad Patell","India","2015-02-18","Flew Mumbai to Bhopal in December. Flight out on Christmas Eve and the airport was busy. Had done a web check in and staying in the web check in line for our bag drop off. Rude jet airways staff told us it was not for web check in but for a delayed Delhi flight only. We were not served and had to move to another line. Following that flight was fine and staff were polite. Food onboard was awful. Dry snack like roll. Rather buy food on board than have terrible free food. Return check in at Bhopal was great.","","","Economy","","6.0","3.0","3.0","1.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Sernowski","Canada","2015-02-12","Flew YEG-YLW and YEG-YYZ. For a discount airlines you get what you pay for. The food is mediocre and same with the entertainment. However I have never had any issues with this airline. The flight crew were amazing and very formal yet casual they try to be professional yet fun at the same time. All in all I'd recommend this airline they are very accommodating.","","","Economy","","10.0","3.0","4.0","3.0","3.0","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Rahul Raajamani Ashok","India","2013-08-04","Flight JL 074 15th July 2013. KL to Tokyo and it was probably the best journey that I've had. Cabin is very well maintained good food cabin crew very polite and the food is exceptionally good too. I am tall and I had good leg room space and overall I was very happy in choosing Japan Airlines.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Edward Kerr","Australia","2015-02-12","I want to commend Jet Airways for their service on a recent flight. A group of 5 of us were travelling from Delhi to Kochi via Bangalore. Our flight was late arriving in Bangalore (landing at the time our connecting flight was due to depart). We were unloaded onto the tarmac (not at a gate). The ground staff immediately directed us to a waiting special bus organised to move the 5 of us to the connecting flight. We jumped on the bus and then a few moments later the ground staff came up with our luggage. Within 10 minutes of landing at Bangalore we were on the connecting flight (with our luggage!) and taxiing for take off. It was simply outstanding service and I congratulate Jet Airways!","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Diana Johnston","Canada","2015-01-28","My husband and I travelled to Cancun on January 3 2015 to January 13 2015 we were treated very well! A wheelchair was provided to and from the aircraft we were given special care which was greatly appreciated!","","","Economy","","8.0","4.0","5.0","1.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","T Reynolds","United Kingdom","2013-07-31","NRT to LHR on flight JL401 on 30th July economy. Check in smooth and fast. On board the seats were incredibly uncomfortable. I honestly think they had just covered the hard shell of the seat in fabric because there was so little padding but it felt like there was plenty of legroom. Customer service on board was (as expected from a Japanese airline) spectacular. I'm on a gluten free diet and the stewards who were all bilingual were extremely polite and helpful. What really impressed me on this flight was the food. Bearing in mind I was in economy I didn't expect to be served two gourmet meals (by airline standards) including a steak and red wine reduction! Although this was a special gluten free meal everyone seemed impressed with the food in general which all looked very good. Without a doubt the best food I've had on a flight including business class on BA. Other than the uncomfortable seats my major complaint is the IFE which was appalling. Only a handful of English language movies of which 4 were so-called ""new releases"" and only 5 of which I'd ever heard of. There wasn't a single English language TV show on board and the Japanese programming (which was plentiful) doesn't do much for a western audience. I'd consider another airline next time I fly to Japan - on a 12 hour flight the last thing I want is to run out of things to watch.","","","Economy","","6.0","1.0","5.0","5.0","1.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Sawyer","Canada","2015-01-28","Flew Westjet a couple of times last year: YYZ-YEG and YYZ-YVR (return flights). I selected the Plus section over the regular economy and the modest extra cost was worth it for the additional value. The seat pitch is better than the back of the plane and all the usual nickel and dime extras are free (checked bags seat selection food). By the time you add up all the extras you would be hit with you can actually come out ahead. Throw in priority boarding and you get a much better experience than regular economy. I had occasion to compare this service with AC Rouge Premium YYZ-MCO and I have to say that Rouge was far better in terms of meals and to some extent service. The cost premium for Rouge however was far higher than the Westjet Plus so I guess you get what you pay for. For longer flights within Canada Westjet Plus will be my preferred option especially when compared to AC's J class which is prohibitively expensive.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rich Simpkinson","United Kingdom","2015-01-26","LHR to BKK via Mumbai return. Good experience on all legs. Staff seemed slightly more attentive on outward trip but differences were minor. All flights on time lie flats bed comfortable food good and enjoyed the wine selection. IFE did not carry a particularly large selection of latest movies (unless Bollywood) and overall options of classics not great. No seat entertainment on Mumbai to Bangkok leg and seating slightly dated although comfortable. Good value for business class compared with other airlines and only a slight inconvenience going via India. Also arrival at LHR quickest ever and through terminal with bags in just over 10 minutes. Would certainly use again without hesitation.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","David Maerz","Australia","2013-07-07","SYD-NRT NRT-LHR LHR-NRT NRT-SYD. Excellent service including food cabin crew and AVOD. Was my first experience on the new Business Skysleeper seat that reclines to 100% flat. Very comfortable and very private. Plenty of room to stretch out with lots of room in the seated position to store magazines laptop headphones etc. Ability to order meals post the first meal service using the touch screen controller on the seat. Very convenient. Excellent value as well especially when considering I was connecting to the LHR-NRT leg from Frankfurt and this flight was included as part of the original fare at no cost in J class. Will definitely fly again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Tom Wilson","Canada","2015-01-23","Jan 12-19 YVR-CUN-YVR. Paid a little extra for emergency row seating well worth the extra few dollars. I travel a lot and I cannot remember having had better fight attendants.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Weiss","Canada","2015-01-21","Took a total of six round trips with Westjet last year between Calgary and Abbotsford Vancouver and Ottawa. For an airline that promotes itself as the cheap and cheerful alternative to Air Canada it's no longer much of either anymore. Morning flights usually managed to arrive on time but afternoon flights were uniformly late. Cabin and ground service varied from enthusiastic to completely disinterested and disengaged. In-flight entertainment ranged from non-existent to broken. Fares were comparable to AC and the only reason I chose Westjet was because their flight times suited my particular schedules. It seems Westjet is trading on the good will it engendered in their early years. They seem to have run out of steam and are now content to wallow in mediocrity. Better fares and better service used to be their hallmark but there are no longer any reasons to choose them over Air Canada.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","N Fuller","United States","2013-07-03","I bought a one-way ticket on JAL at the last minute MNL-NRT-JFK for about USD 800 a great value. The flights were right on time on Boeing 767 and 777 the seating and food was very good. USB charger and stainless steel silverware were extra touches. The Asian food was very good as were the Japanese beer and French wine.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Buck Matthew","Canada","2015-01-19","YWG-YYZ-CCC-YYZ-YWG booked on WestJet Vacations. Check-in was smooth boarding efficient at all airports. Any delays at Pearson and Cayo Coco were within reason. Temperature was comfortable given all locations travelled. Staff was friendly and professional and added to the experience. Snack and drink were good on all legs. As a larger person I found leg room shoulder room and personal space sufficient even with the seat in front of me reclined. Seats were comfortable and IFE was available on all flights except YYZ-CCC as it was a new plane geared towards wifi and charging units for tablets or other devices. As a side note I was told this about the new fleet when I flew in March but I understand these things take time to be implemented properly. I flew WestJet over the past two years over the competition and make it a point to book with them and participate in their rewards program as I feel WestJet provides a better experience overall. I look forward to my next trip at the end of March!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Thomas","United Kingdom","2015-01-19","Was travelling to Amsterdam from Cochin on 3rd Jan 2015. One leg of the flight was with Jet Airways. The flight was delayed due to fog and the KLM connecting flight left. There was no Jet airways representative at the airport to resolve our travel problems. The travel desk required Jet airways to authorize the rebooking since they caused the delay. The local representative arrived after 6 hours. The arrangements were so poor at Abu Dhabi airport that there were hundreds of passengers who had missed the flight due to Jet airways from various destinations were left without any help for many hours. I managed to get my tickets sorted after being in a queue for 8 hours. I have never had such a bad experience in 15 years of flying. They should not be flying international routes as the quality of backup is very poor and no one at Abu Dhabi was taking any responsibility of sorting the passengers problems for many hours.","","","Economy","","","2.0","2.0","3.0","3.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","K Cross","United Kingdom","2013-06-10","NRT-PVG was excellent food and service. TPE-HND a few days later was not so good - although a 3.5hr flight the order for drink and meal was taken after takeoff and arrived together 45 mins later. No refill offered. The economy-style Japanese rice/pork dish had been ruined by re-heating leaving rice more like a biscuit pork and veg solid. When I said it was inedible they appeared surprised. An apology and hope that my next JAL flight experience will be better from manager. I wonder whether there is a different service standard in/out of HND compared to NRT.","","","Business Class","","5.0","4.0","2.0","2.0","0.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Bill Jenkins","United States","2015-01-14","Phoenix to Toronto and back for Christmas. Fabulous! The schedule was great and the staff are above reproach Yes the ""entertainment"" is poor (I'm not paying to watch a movie!) but having read the reviews I knew that and brought a book. I expect I will fly with them again. I usually use Air Canada since they're the only other airline that flies that route non-stop but they are not worth the extra cost in my opinion.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Lowry","Canada","2015-01-14","YYZ-GCM-YYZ Dec 21-Jan 4. Premium Economy. Westjet's flight to GCM is an easy way to get from Toronto to a beautiful Caribbean destination in not much more time than it takes to fly to Florida. GCM airport is bursting at the seams this time of year Westjet's flight arrives just after several U.S. arrivals so you are at the end of the customs line going in and it leaves just after these flights have reloaded so the departure lounge is full when you go back through security. But getting to the airport early to check in 2 hours before flight time and then taking lots of time at the open air restaurant on the second floor before hitting the now shorter security line after the U.S. bound pax have moved through works OK. I was originally sceptical about Westjet's premium economy service but now use it frequently on longer flights. Basically you pay what you would have paid for the type of service we used to get back when there was still some pleasure to be had inflight. The average passenger now gets a choice between the fully cost driven back of the plane service or something more comfortable at a price level many vacation passengers can reasonably afford something not possible if it is only Business or Economy with nothing in between. One final comment is necessary about travel to holiday destinations at peak times of the year. I like an aisle seat my wife likes a window seat nobody likes the middle. So I book D she books F and we take a chance on who will be in E as someone will certainly be on a busy flight. Usually not a problem but who should race into the plane just as the door was shutting but the dreaded 30 something male holiday oaf who spends his last day on the island or the mountain or wherever following his extreme sport passion getting to airport just in time to catch the flight but not in time to have a shower change his shirt or give himself a wash. We got him along with his desire to tell us about his great day. I had to move to E to shield my wife from this character Even the best made travel plans are no match for the some of the thoughtless dolts out and about in vacation land.","","","Premium Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Harvey Hodder","Canada","2015-01-14","We flew from St. John's to Toronto on January 6th and from there on to Tampa. Both flights were very comfortable and the flight crew were friendly and efficient. The Captain was able to get airborne in St. John's in very strong winds with minimal turbulence. Our problem occurred in Toronto with the transfer of our luggage to the connecting flight to Tampa. The conveyer system that brings the luggage to the transfer site was broken and all the connecting luggage had to be moved manually. There was a long wait due to the fact that only two porters had been assigned to this task. They were diligent but obviously stressed by the demands. We were able to catch our flight (it was delayed by WestJet) and much thanks to the lady working in the luggage transfer area who did quite the job of multi-tasking. I acknowledge this is not a direct WestJet problem but a problem for Pearson International. It does not help that we were told this problem has existed for weeks. Surely Pearson can repair a conveyer belt in rapid order. If not please add more porters.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Richard Swart","Netherlands","2013-06-09","NRT-SYD and BKK-HND. It was my first time on this airline and I thought their service and product were extraordinary. The meals were very tasty Japanese and even served with Miso-soup. On leg between BKK-HND portions were a little small (night flight) with no meal choice. The cabin and toilets are very clean which I think is always important. AVOD was working perfectly and there were enough English options to choose from. The Crew was outstanding! They are not only correct and polite all the time but smiling and cheering as well.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Krishnan Chitoor","Australia","2015-01-14","CJB to CCU via MAA and BOM late December 2014. The schedule was changed at least half a dozen times during the course of the year. CJB to MAA was on an ATR72 that included a complimentary meal as part of the rebranding exercise. MAA to BOM and BOM to CCU operated by B737 variants with the second leg departing almost 75 minutes late but landing only 30 minutes behind schedule. Emergency row seats made it a pleasant journey despite the negligible delay. Jet Airways continues to be reliable within India.","","","Economy","","8.0","5.0","4.0","5.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Gurbir Gill","Germany","2015-01-11","Brussels to New Delhi on 31.12.2014. The crew not good. Whenever I tried to call the crew for help they just turned off the signal and never came. As I travelled with two children I needed it wasn't possible to always go to the galley. Many passengers were facing the same problem. I had a good experience with them during my domestic flights. This is first time I travelled with them outside of India and wouldn't consider it again.","","","Economy","","3.0","4.0","1.0","3.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Philip Brazier","United Kingdom","2015-01-11","I have already commented on my recent return flights to Kolkata. First class to London-Mumbai-London and Mumbai- Kolkata-Mumbai all by Jet. The service I received in flight and on the ground was excellent. Having travelled worldwide for many years I am able to say that Jet Airways is the best airline that I have used. I have no hesitation in recommending it's use.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Hub","Germany","2013-06-04","FRA-NRT-FRA. Business class seat rather uncomfortable. Front of the business cabin was freezing while back was too hot. Staff just did not speak English which was rather frustrating at the time. I had ordered a Gluten Free meal due to my allergy and I was starving the whole time in both directions meals were not even a snack size and just salad leaves. My main complaint would be the food I guess JAL took the food allergy as allergic to food. It was horrible! My advice: pay a bit more and fly ANA.","","","Business Class","","2.0","2.0","3.0","1.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Gonsalves Gavin","India","2015-01-11","Mangalore (IXE) to Mumbai (BOM) flight 9W432 15:10 hours Wednesday 31 December 2014. I travelled with my parents. The check-in process was uneventful and the ground staff was very amiable. Boarding was quite chaotic. Though it was announced that boarding would be sequential this was completely ignored. There were multiple queues converging into one and the ground staff had to literally plead to people to form a single queue. The greeting by the crew was pleasant and it was not long before all were seated and the plane started taxiing. 20 minutes into the journey and the cabin crew wheeled in the food trolleys. Being a late noon flight we were served a warm roll (choice of paneer or chicken) a chocolate a tamarind sweet and a small bottle of water. I opted for the chicken roll which was tasty but quite dry. The service was very irregular and uneven. My aisle co-passenger received his food tray 5 minutes before mine. Within 10 minutes the crew returned to collect the trays. I was still eating my chicken roll and so the cabin crew member asked me to keep the chocolate and water and return the tray to him. Talk about a mad rush! Then they started serving tea and coffee again very randomly. My row was conveniently missed out. When I later asked for tea they politely refused saying that it was time for landing. In all the cabin crew seemed quite inexperienced. Here's hoping for a better in-flight experience the next time I fly with Jet.","","","Economy","","5.0","3.0","1.0","3.0","2.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D DeBelser","Canada","2015-01-05","WestJet has successfully made it to just another airline destroying all of the credibility they once had. Overpriced add-on charges galore smallest carry on size luggage allowance in North America many delayed flights fuel surcharge still after price of oil has fallen 50% a terrible rewards system including tiers now and terrible unreliable in flight entertainment. They keep wanting to fly further and further and the further they fly the worse the service and comfort for passengers get. So all of this means they are making more and more money on their bottom line so buy their stock for now but buy your seat on another airline.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Ingrid Terpaj","Australia","2013-05-16","Appalling legroom. I'm statuesque and large framed and found the lack of legroom a real problem for almost 10 hours. Downgraded from premium economy when the product was withdrawn from the Sydney - Tokyo service. The domestic connection to Osaka was far more comfortable. Food was average and more for local tastes although the noodles were redeeming. Overall a very average experience.","","","Economy","","3.0","1.0","3.0","2.0","3.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","T Williams","Canada","2013-05-16","BKK-YVR. 767-300. Food really excellent ditto red wine. Lots of attentiveness from FA. Efficient airline but a major negative is the seating in Business Class. Seats narrow and for me it was impossible to sleep because the seat does not lie flat and thus one 'slips' all the time. The airfare was ridiculously cheap but the seating negates this advantage totally.","","","Business Class","","7.0","2.0","5.0","5.0","0.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Lynch","Canada","2014-12-31","Another great Westjet trip direct to Cancun from Calgary and a return flight as well two weeks later. Staff were friendly and professional on both flights. We were in the Plus seats and enjoyed the extra legroom sandwiches and proximity to washrooms. Did not like the hard seats less and less padding every time. The movie selection was poor the same 4-5 movies repeated on both flights.","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Fang","Canada","2014-12-31","I flew YYZ-YVR on 22 December 2014. Slight delay departing Toronto as cabin crew did not show up on time. As this was one of WestJet's newer Boeing 737-800 there were no personal TV screens on the back of the seats. Instead WestJet rented Samsung Galaxy tablets for $5 + tax to anyone seeking inflight entertainment. The Tablets and the headphones that came with it were horrible - I was unable to hear what was happening in the movie. In order to properly view the movie one had to hold the tablet in front of one's eyes for 3 hours - my hands became quite tired after a while. The selections of available movies and TV shows were extremely limited and dismal. No hot meals available for purchase - only a choice of ham/cheese croissant or turkey sandwich for $7 + tax each. Flight crew took over 2 hours to serve beverages and sell sandwiches. Flying WestJet was an atrocious nightmare for me - I get the same level of service I would flying Ryanair Easyjet or another budget airline but I pay 3-4 times what the budget airlines charge. Utterly shameful!","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Bradley Baker","United Kingdom","2015-07-27","Paphos to Glasgow - jet2 was the only carrier with seats left so we choose this flight. I see why it had empty seats. The flight left at about midnight which was not a great start, check in was ok, then we waited at the gate to hear our flight is delayed. Boarded about half an hour later and the aircraft was still sitting there for another hour before we actually left. No entertainment for a 5 hour flight and very cold - no blanket or anything. The seats had no padding, small legroom and uncomfortable. The highlights of the flight was being able to buy hot chocolate that was made with water not milk. Horrible flight. The flight was meant to arrive at about 2am and because of our delays we arrive at nearly 4 am.","Boeing 757","FamilyLeisure","Economy","Paphos to Glasgow","4.0","1.0","4.0","3.0","1.0","4.0","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Beau Lobo","United Kingdom","2013-05-13","LHR-NRT-LHR. Flight was bumpy which was due to the weather but after eating we went through a particularly bad patch of turbulence and I became airsick. I used the supplied bag which instructed you to hand it to staff when used. I got up to dispose of it and flight attendants avoided me for 5 minutes! Eventually a female attendant came over to me and took the bag. I asked for some water. 30 minutes later still no water. My husband went and asked the hostess for the water and she told him she'd forgotten and she'd just bring it over. 10 minutes later she came over with a bottle of water by this time I was asleep anyway.","","","Economy","","4.0","4.0","1.0","1.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Oben","Canada","2014-12-31","YYZ-CUN-YYZ on a (NEW) 737-800. Clean comfy seats. The plane was cold though (my feet froze). They have no TV seatbacks but you can rent a tablet for $5.(if you have a credit card). Just another way to make more money. NOT impressed. The staff was pleasant. Plane left on time going to Cancun. The return was 30 minutes late due to crowded/disorganized airport. I will still fly WJ but would like to be on an older plane that has TVs.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Margaret Lynne Beard","Canada","2014-12-22","We travel WestJet often from Vancouver to Toronto and then Barbados. Lately we have a major complaint with booking our flights. There is no indication whether the flight is direct or has stops. If the price is reduced because there is a stopover fine but let us know. It will then be our choice to decide if the reduced price is more important than our time. An extra hour added to an already long trip may not seem like much but to very tired customers who were not informed before booking the tickets it is very annoying. We like WestJet and it is convenient in Terminal 3 in Toronto for the overnight stop at the hotel but we seriously looking at the competition for our next trip. We make this trip a minimum of three times a year.","","","Economy","","4.0","3.0","4.0","2.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Shaun Michael","United Kingdom","2015-07-25","Old tired aircraft, very cold on outbound and inbound flights. Very noisy in cabin from engines. Impersonal service, all announcements pre recorded, staff disinterested. Positives - quick friendly check in, good leg room, flights on time. Inferior service to Easyjet, would avoid in future","Boeing 757","FamilyLeisure","Economy","Manchester to Rhodes","2.0","4.0","1.0","2.0","","5.0","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Paul Mercer","United Kingdom","2015-07-25","An extremely efficient check-in with the airline offering to take heavier cabin bags in the hold for free. As a regular user of shorthaul cheap airlines I was impressed with the whole experience. The cabin crew were a delight and went out of their way to keep the passengers amused and informed. The food and drinks were not overpriced and were edible. Although the seats were quite tight they were not unduly uncomfortable. Arriving in Malta we left the plane quickly and the bags arrived within a matter of minutes.","Boeing 737-300","Solo Leisure","Economy","EMA to MLA","9.0","4.0","5.0","4.0","","5.0","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Quek Keng Guan","Singapore","2013-05-06","NRT-CTS in Dec 2012 with family. Retrieved bags from NRT T1 to JAL domestic terminal at NRT T2. Managed to get an upgrade to J class. Terminal was busy and we were whisked to the new B737-800 by bus. Terminal was congested and we were on the runway for an hr before take off. Seats were comfortable and we slept. Cabin crew served one round of drinks to the 80% full flight. Children were given JAL stickers. Drop down screens showed flight map. Headphones were provided for music entertainment. Return flight on same aircraft. Managed to get upgrade to J class. Check in staff was new and it took her 40 mins to check in our 4 bags + 2 strollers. To our surprise she checked in our bags all the way to Singapore even thought our flight to SIN was not under One World (Delta Airlines). Arrived on time in NRT T2 with similar inflight service provided from NRT-CTS. Aircraft's were new and J class seats with leg rests were extremely comfortable.","","","Premium Economy","","10.0","5.0","4.0","4.0","0.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","P Sudhakaran","Japan","2013-04-04","Nagoya to New York via Narita and the check-in services were excellent. Flight was punctual excellent on- board service with great food and beverages. Return from New York on March 31st was excellent too. This is my fourth flight on JAL having flown to Taipei last year and their services are very consistent across the board. Their WI-FI on the flight was very expensive at $11 an hour! I feel that all wi-fi costs should be built into the ticket prices.","","","Economy","","7.0","3.0","3.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Davis","Canada","2014-12-22","YYZ-YUL-YYL day return on 737-600 both ways. Very pleasant; on time flights to Montreal and back. Did not pre- book exit row but was able to reserve by checking in right at +24 hours for both flights. First time on WestJet and service was very much a la Southwest Airlines - friendly FAs although limited announcements from the flight deck. Will definitely consider in future as an alternative airline to Air Canada for short-haul domestic/US flights. IFE was okay with live TV available but the setup is now definitely dated with small screens and old armchair controls. If booking Emerg. Exit row 10 on the 737-600 do try to get the ABC side of the aircraft as the DEF side has no overhead bin space available due to emergency equipment.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Walford","Canada","2014-12-22","YYZ-YEG. Full flight left on time and arrived 20 minutes early due to light headwinds. Courteous staff on ground and in air. Basic transportation with no frills. Unlike previous WestJet experiences nothing to complain about.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Kemp","United Kingdom","2015-07-20","We flew from EMA to Faro on 4 July and returned on 18 July. Excellent flights, no delays, no problems. Staff excellent, check-in a pleasure on both journeys. Always happy to travel with this airline. ","Boeing 747","Couple Leisure","Economy","EMA to Faro","9.0","3.0","4.0","","","5.0","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Ian Christensen","United Kingdom","2015-07-18","On-line booking was a breeze, including booking extra legroom seats. Got email reminder when on-line check in opened and that was quick and efficient too. Baggage drop off was well organised at the dedicated section of terminal 1. Plane clean, staff friendly and helpful, take off on time. Didn't prebook food, but trolley service very adequate. Good flight, no complaints, especially given competitive ticket price","Boeing 737-300","Couple Leisure","Economy","Manchester to Pisa","8.0","4.0","4.0","3.0","","4.0","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Pierson","United States","2013-03-06","JAL flight 8 from Narita to Boston 27 Feb in business. 777 substituted for grounded 787. Everything satisfactory or good but the first (main) meal service. There was simply no predictability to it. Some were served relatively quickly but we and others throughout the cabin waited 2 hours for our first drink. Couple across the aisle were served a second drink given their menus and had orders taken before we had a drink or a menu. We asked for a menu and were not given one for an hour after the first request. Food when it came was good and beautifully presented as were the other meals available on request. Once poured drinks were replenished frequently. Angled flat seat was relatively comfortable for sleep. Movie selection was disappointing compared with AA which we took from US to Tokyo.","","","Business Class","","7.0","4.0","3.0","4.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Chris Vermeel","Canada","2014-12-18","Flew from YVR to Maui. I've always made the choice to travel with Westjet when fares have been comparable with AC. In this case it was the wrong choice. The inflight entertainment for a 6 hour flight was a limited selection of movies on a tablet you need to pay extra for. For kids there was really only one film they would be interested in and even that my kids got bored of. I'm sure there are executives at Westjet patting themselves on the back for the resounding success of the tablet service but really it's just a sign of desperation from their once loyal customers to find anything to do on a 6 hour flight. The other option they give you is a seat back pocket filled with rag magazines. We also made the effort to take 2 checked bags for a family of 4 but now with their check bag fee they're incentivizing us to each carry as much as we can a carry on. The only positive part of our flight was that they were on time both ways. With the line of service between AC and WJ being more blurred the folks running WJ are sadly sending their customers to seek other travel alternatives.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Barron","Canada","2014-12-18","My husband and I flew WestJet from Toronto to FLL on Thursday December 4. We were upgraded to plus seats with lots of leg room and complimentary refreshments. The flight was comfortable and on time. The return flight on Tuesday December 9 was also on time. Flight attendants were polite efficient and very engaging. This was our first WestJet flight and we would definitely fly with them again.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Anne Lowiss","United Kingdom","2015-07-14","Over an hour and 15 minutes to check in at Manchester. Even though they have their own dedicated check in hall. One queue for all flights. Absolute chaos! One hour and 15 minutes late taking off. 45 minutes late coming back. Ran out of lots of snacks returning. Seat allocation designed so that you pay extra to sit together.","","FamilyLeisure","Economy","Manchester to Kos","3.0","1.0","1.0","1.0","1.0","1.0","1.0","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jodie Gibson","United Kingdom","2015-07-14","I paid for booked seats next to a window for me an my partner, costing 12 GBP each. Onboard we found other people in our seats who had not paid for selective seats and the stewardess did not want to split them up. She put me in a position where I felt I had to give them my seat even though I'm new to flying and wanted to sit next to my partner. We were then separated and I was sat next to people I never knew. ","","Couple Leisure","Economy","Edinburgh to Budapest","1.0","1.0","1.0","4.0","1.0","4.0","1.0","5.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Gary Page","United States","2013-03-01","Flew from New York to Osaka mid Feb in premium economy the food on both outgoing and incoming flights was awful the low point being the fried chicken sandwich! Having flown JAL in the past I was appalled by the food selection! Otherwise as usual all went well and was a comfortable flight!","","","Premium Economy","","","4.0","5.0","1.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Cohen Lawrence","Canada","2014-12-10","YYZ to LAS - booked the exit row for $30 each way and worth it on this long flight. Seats very hard but passable. Almost booked Air Canada for the flight until I realized it was a Rouge flight. Service was ok. Basic transportation.","","","Economy","","7.0","3.0","4.0","2.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kenneth Kleinsasser","Canada","2014-12-10","Flying from Cancun to Saskatoon the afternoon of December 2 2014 service was very poor delayed by almost 2 hours with no explanation try to buy food none available same with drinks. Flight number was WS 2421.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","James Kidd","United Kingdom","2015-07-13","I use this airline a lot with them now being the largest airline to fly from my local airport and am never disappointed. Flew Newcastle to Faro rtn and once again could have no complaints. Online check in was hassle free and the Jet2 check in staff at both airports and the bag drop were pleasant and efficient meaning we waited less than 2 minutes to drop our bags both ways. Outbound flight was on time in a very clean B737-800 aircraft, flight attendants were pleasant and announcements from the flight desk were regular and informative. Our inbound flight was delayed 45 minutes but with a tail wind behind us we landed back at NCL only 15 minutes late which was no big deal. As with the outbound flight cabin crew were fine with my only gripe that the announcements from the cockpit were so quiet it was impossible to hear them. Aircraft was full for both legs.","Boeing 737-800","FamilyLeisure","Economy","Newcastle to Faro ","9.0","4.0","4.0","4.0","1.0","4.0","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Fern Conway","United Kingdom","2015-07-09","My flight was delayed 4 hours. Was kept on a 32 degree plane for 45 minutes with no air conditioning. The staff embarrassed slightly larger people by moving them to the back of the plane to 'balance' the weight. Once finally in the air the turbulence was awful. Around 20 minutes before the plane landed the captain announced that our bags were not in the luggage hold and was 'sincerely apologetic'. We were promised our bags within 24 hours but now have been told that we won't have our bags for another 3 days!","","FamilyLeisure","Economy","Verona to Edinburgh","1.0","1.0","1.0","","","1.0","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Timothy F Donohue","United States","2013-02-27","Very disappointed with the flight. I flew from Bangkok to Narita. Check-in was a disaster. The counter agent changed my airline and departure time without telling me about the change. I believed that I had a 3 hour wait for my flight departure whereas with the change I needed to get to the gate within 30 minutes on a different airline and I missed the flight. This meant that I had to wait 16 hours for the next flight! I finally left on JAL Flight# 718. Flight staff were very friendly. The food was all Japanese which I can not eat. The seating was very uncomfortable which made for a long flight. This is the first time that I have commented but the eighth time that I have flown on the airline.","","","Premium Economy","","3.0","1.0","3.0","1.0","3.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Audet","Canada","2013-02-27","O'Hare-Narita-Bangkok. Boeing 777 Economy from Chicago delayed due to late arrival of our American Airlines flight but still we arrived in Narita on time. Food excellent. I had travelled a few time with Japan Airlines and I noticed the food quality has increased. Staff very professional on all flights. Seat pitch is a little bit tight though. Hopefully the new economy cabin (to be available in the next few months) will provide more space. Upgraded to Premium Economy from Narita to Chicago and was quite impressed with the quality of the product (I have also travelled Business class with them a few years ago). Seat very comfortable (shell seat allowing to preserve your own space). Do not feel like going back to economy class. I will certainly fly JAL again in the near future with the new economy cabin.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lucas Sean","Canada","2014-12-04","The last year of flying not one flight has not had a delay. The last one I landed in Vancouver and my connecting flight to Victoria was still on the ground at the terminal. All connecting passengers were instructed to go to gate B # and I was handed a ticket for the next flight 3 hours later. That flight was half full and it waited for 25 minutes for an additional 5 people! The flight from Edmonton was delayed 1.5 hours with no explanation but when the plane arrived the bridge to unload passengers was frozen and could not be used. This frozen bridge was out front and centre from Westjet blaming Edmonton Airport Authority that this was the cause of the connecting flights being missed.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","I Lambert","United Kingdom","2014-12-04","I flew with Jet for the first time last week - Paris to Mumbai - as part of a booking with Air France. Never heard of them so looked them up and found this site with some uncomplimentary comments. My expectations were set low but having flown Business Class with KLM AF BA Thai and others I think this is the best one. Wonderful service great food comfortable seat. Could improve by providing a glass of Champagne before take-off and better range of entertainment but everything else excellent and reasonably priced. Perhaps add premium economy seating?","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Robert Haigh","United Kingdom","2015-07-03","Tried to check in 28 days in advance, lots of seats available on the plane and we were allocated seats apart. I phoned Jet2 on numerous occasions and emailed asking why and getting different responses every time. This has happened on many occasions upon speaking to other passengers it happened to them also. It is clearly a scam to make passengers purchase seats to ensure that they are sat together on flights. ","","FamilyLeisure","Economy","Leeds Bradford to Alicante","1.0","3.0","2.0","","","3.0","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Dominic Critchley","United Kingdom","2015-06-30","Really poor, attitude of checkin staff is the worst I have r experienced. Then their check in online process, why customers have to do this is beyond me as you do not need to do this with other airlines, it appears to be a way to obtain extra revenue by people forgetting to complete this process.","","Couple Leisure","Economy","Manchester to Nice","1.0","3.0","2.0","2.0","1.0","1.0","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Poncelet Matthew","Canada","2014-12-01","YEG to YXE. My experience with Westjet was great overall. Very good friendly customer service. Nice new aircraft. The Q-400 seats are not the most comfortable however. I am happy to go out of my way to fly Westjet.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Foran","Canada","2014-12-01","YYZ-YWG-YYZ WestJet is known for its easy going/joking atmosphere. But these things do not replace punctuality and reliability. Flight to YWG packed tense making the crew's jocularity annoying. The desk clerk told us that she was ""saving us money"" by charging us 56 dollars to check our bag. YWG back to YYZ was late to depart and late to arrive We waited some considerable time to dock at YYZ as West Jet had no staff to do it. The cabin was stiflingly hot and a passenger was using his cell phone while in the air. Of course we were quite late in getting luggage and our bags looked ten years older when they finally arrived. Fewer jokes and better service is what we wanted.","","","Economy","","2.0","2.0","3.0","1.0","2.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Adam Bass","United Kingdom","2015-06-29","We flew to Kos in 2014 and weren't disappointed. We found the journey easy, cabin crew were welcoming and cabi had a bright feel. The seats were comfy and food enjoyable. ","B737-800","FamilyLeisure","Economy","Leeds Bradford to Kos","9.0","4.0","5.0","4.0","","5.0","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Richard Hodges","United Kingdom","2015-06-24","Used Jet2.com for same flights (LS 637 and LS 638) in 2014. Usually travel scheduled in WT Plus/ Premium Economy if possible, and was impressed then, and am still favourably impressed. Booking procedures easy, printing of boarding cards easy, and check in easy. Cheery cabin crew, decent enough legroom for a low cost airline, and comfortable enough seats for a 3.25 hour flight. Wouldn't want to push it much past this however. Bought cheese and ham toasties on board, and very nice they were too. Upon return, plenty of check in desks at Corfu open so did not have the dreaded 'queue in the sun for an hour' scenario. Could have done without the regular selling announcements (scratchcards, 'duty free' etc) but that's par for the course I guess. ","Boeing 737-800","Couple Leisure","Economy","East Midlands to Corfu","8.0","3.0","4.0","3.0","","4.0","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","C Tung","Canada","2013-02-25","I flew from Vancouver to Taipei via Narita. The first part of the trip was pleasant entertainment was excellent but the food was poor but edible. Staff fluent in English and Japanese which was a big improvement since 2009. The second part of the trip was very hot and stuffy. Their food on the second leg was soggy and unpleasant to eat. I will definitely take this airline again.","","","Economy","","7.0","3.0","5.0","3.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Thomas","Canada","2014-12-01","My daughter and I have just returned from a trip to New York flying through Toronto. Flight to New York from Toronto cancelled half hour before departure. Took forever to be rebooked but have to say one of the attendants at the desk was great. Returning home - get to LaGuardia - our flight to Toronto has been cancelled - takes forever to be rebooked for flight leaving three hours later. Flight delayed - no explanation given. Means our earlier flight home to Edmonton has also been rebooked. Get to Toronto - 2200hr flight has been delayed - finally get into the air after midnight. Ridiculous - no one cares - no explanations. So disappointed in WestJet. Service has declined greatly.","","","Economy","","","2.0","2.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B H Walters","Canada","2014-12-01","I continue to be impressed by this airline. I travelled with them last year for my vacation to and from Tampa Florida. I chose them again this year from Ottawa to Fort Lauderdale direct/non stop. The convenience of clearing US customs in Ottawa is worth it's weight in cash. I refuse to anymore to stress myself out by doing the hysterical rush through Toronto or Montreal to pick up baggage clear US customs and redeposit baggage and then get to connecting gate. The airlines never give you enough time to do that kind of aerobics. I did that last year for the last time. I was so happy this year to find a direct to Fort Lauderdale the day before my cruise and I booked a Plus seat for barely 100.00 more than the flex fare. That was also worth it for me. Most of all WestJet staff are remarkable. Always upbeat and friendly. WestJet remains my airline of choice from Ottawa.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Goussetis","United Kingdom","2015-06-21","Return flight from Manchester both flights on a Boeing 757. Both flights were full. The legroom was adequate. The crew were professional, served pre ordered hot meals first, then a trolley offering sandwiches, drinks and snacks. Food is for sale. Not cheap but not too expensive either. One return much the same. Only negative, on landing back In Manchester it took an hour and a half for luggage to come out on to the luggage belt. Overall I found them for price paid, good value.","757","FamilyLeisure","Economy","Manchester to Zakynthos","7.0","2.0","4.0","3.0","1.0","1.0","1.0","2.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Derek Handforth","United Kingdom","2015-06-12","Returned from Lanzarote to Belfast last night with Jet2. Flight was delayed by 3 hours due to late arrival of incoming aircraft.  Technical problems. Cabin staff were good and the flight deck crew very communicative. The pre-ordered was terrible, don't even think of ordering it.  The lady next had a bacon and cheese toastie which she bought onboard.  It looked quite good. The seats are terrible, even the extra leg room ones.  Very uncomfortable.  This alone will put me off booking with them again. ","","Solo Leisure","Economy","Lanzarote to Belfast","4.0","1.0","4.0","1.0","","","","4.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Denzil Bourne","United Kingdom","2013-02-22","I took an AF code share flight from LHR JAL fight from CDG to HND. B772. Aircrarft was pretty empty in economy so managed to get a row of three to myself and stretch out. The all female crew were polite and gracious as to be expected. Eye contact and smile given at all times and each member seemed to be able to speak English fluently. Leg room in Economy wasn't great and if the plane was full it would have been a tight 11.5 hours. AVOD was average and small screens on the 777. I would fly JAL again but probably pay for the upgrade to premium.","","","Economy","","7.0","4.0","5.0","5.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mitchell Gordon","Canada","2014-12-01","FLL-YYZ Nov 25. Flight about 35 minutes late departing but not a big deal. Inbound aircraft was late arriving. Staff pleasant. Usual marginal IFE but it's not a long flight. Decent price. Leather seats starting to look a bit tired. Overall not a bad product but not as good as it used to be.","","","Economy","","7.0","4.0","4.0","0.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Joeseph Williamson","Singapore","2014-11-25","I flew the Mumbai to London sector on jet in First Class. I booked in business class but they overbooked my flight to Mumbai so I got upgraded. The first class suite on the 777 is pretty good although not all good as the suites in emirates Singapore airlines Etihad or American airlines. But overall good. The seat goes to a full 180 degree bed. Very comfortable. The staff is very helpful and have a high service standard. The food tasted good and fresh unlike some airlines first class. Overall its a good ad comfortable first class. Its not as good as others but it is also cheaper and definitely value for money.","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Thorley","United Kingdom","2015-06-11","I have flown with Jet2 since it began and have generally had a really good experience but over the past couple of years we have had our seats changed without being informed. I use wheelchair assistance and always book early to get the seats we want. We are now frequently being moved way down the plane and on one occasion put on separate rows. Only when I query the matter, by which time it is almost impossible to change them do I get the seat pre-booking fee refunded. I feel I have been 'fobbed off' regarding this matter.","","Couple Leisure","Economy","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Steve Harrison","United Kingdom","2015-06-06","Alicante - LBA 5th June 2015. Great service. Miscalculated collection time from hotel so rushed out within 3 minutes with wife and 2 kids. On coach transfer realised I had left my mobile on table in room. Thanks to the helpful staff at Alicante airport Jet2 holidays kiosk it was brought to me via taxi in time for my flight to UK. Staff on plane very jolly and helpful. A great experience all round.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Afrouzi","United States","2013-01-25","I flew from Tokyo to San Francisco. The seats were more packed and less comfortable than any other airline I can recall. For the first time in over 100 cross-continent flights I have taken the airline did not offer a proper meal until 6 hours after departure! Shortly after departure a sorry snack was offered - pack of nuts and a cheddar toast. Inflight entertainment was the least elaborate I have seen with small screens. The cabin crew were nice and smiley but airport staff were extremely unhelpful. I won't fly JAL again.","","","Economy","","2.0","2.0","2.0","1.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Joeseph Williamson","Singapore","2014-11-25","I flew from Singapore to London Heathrow via Mumbai. The SIN-BOM sector used to be operated by the airbus A330 which was good since it was value for money and it was a bigger and more comfortable plane. Adding to a reason why you would chose jet over sq. (mainly for the money). But now they use the Boeing 737 which is a relatively small aircraft and very cramped. It was very uncomfortable. The food was ok although unnecessarily flavorfull. The TV had a good selection of movies however extremely inconvenient as the touch screen was very slow and required lots of pressure to select a movie. Overall it was a average flight. However I was very disappointed as I paid for a business class ticket for all my flights (all the way to London and back) but it was oversold so I was put in Economy. With no refunds but oh well its only a 5 hour flight. Luckily my flight from Mumbai to London was still business class. In fact they upgraded me to First class for compensation. But I did want to review the 737 business class product. Jet really needs to make their seats in the 737 more comfortable.","","","Economy","","6.0","2.0","5.0","3.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Jason","Canada","2014-11-20","Prince George to Vancouver on Flight WS3282 no issues at all. Second part flight from Vancouver to Las Vegas WS1788. A major delay and staff member onboard was unfriendly with a poor attitude. Third part Las Vegas to Vancouver WS1789. Flight crew on that flight were unfriendly and seemed annoyed when asked questions. We had originally booked and paid more to connect in Vancouver to Flight WS3293 with a 1h 20 min connection so naturally we felt a little rushed but felt this was ample time to connect flights. Upon arriving at the gate it took forever to get all the passengers off. We had asked for a cart to speed things up from the plane but were denied and told to speak with the Westjet desk outside of Customs. We rushed to Customs and were put through very quickly by CBSA. Because of the Customs rules we had to wait for our luggage which took well over 25 minutes to collect. We went to the Westjet connection desk we were told we had been re-booked for a later flight at 2130hrs. When we spoke with a Westjet attendant she couldn't figure out why we were re-booked in the first place without our knowledge as everything landed on time. Flight back to Prince George was fine flight wise. Like the flight down and back no entertainment or offer of entertainment or even a mention of no entertainment.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Kieran","United Kingdom","2015-05-31","Alicante - Glasgow on Sunday 10th May. Flight left and arrived on time staff were friendly we reserved seats which had good legroom (I'm 6'5"" so legroom can be an issue for me) and we had the in-flight meal. No complaints booking process was easy and everything else was fine. Good service for a low-cost airline and the 22kg luggage allowance is appreciated!","","","Economy","","8.0","3.0","4.0","3.0","","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Z S Tan","Singapore","2012-12-30","SIN-HND NRT-SIN. First time on this airline. Both flights were 787-800. 2-4-2 seating configuration for economy. Check-in was fast and smooth at both SIN and NRT airports. However check-in counter staff at NRT had problems conversing in English. Flights were able to depart and arrive on time. Seats were rather cramped with barely sufficient leg space but still acceptable. Cabin attendants were attentive and respond to calls promptly. Unfortunately their English proficiency was not up to standard and most of them spoke mostly in Japanese to even non-Japanese passengers. Also despite being an international flight all the announcements were made in Japanese before English. Food was palatable which comes in a main course 2-3 side dishes and fruits. The drink menu was standard. IFE included variety of games television shows movies from various regions around the world but many of them were rather outdated. Other than the language proficiency of the staff the overall experience was good.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mike Kirton","United Kingdom","2014-11-20","Flew London to Goa and return 1-16 Nov. Had seat row 50 exit seat plenty of room but no window. Crew on outward flight from Heathrow great plenty of chat short flight from Mumbai to Goa average and very short 45 mins. Same on the way back from Goa to Mumbai but crew not good at all on Mumbai to London flight as previously stated they were more interested in chatting with each other rather than serving customer.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Darlow","United Kingdom","2014-11-20","Kathmandu to New Delhi in Boeing 738 series. Lovely aircraft good seating but no in flight entertainment; whereas as Jet Airways claim to include entertainment on international flights. Meal abysmal vegetable curry best part was the small loaf and butter. Kathmandu - London Heathrow sector. Fine 777 aircraft entertainment unit included overall good but no flight path view availability. Seating good. Food a bit better. Chicken roll surprisingly followed by Choc ice-cream this best food outward and return trips. Otherwise food again disappointed in extreme outward legs LHR - Kathmandu via New Delhi. No genuine Western food options.","","","Economy","","5.0","4.0","4.0","1.0","3.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Fiona McCall","United Kingdom","2015-05-18","Just returned from our fourth fantastic holiday flying with Jet2 and now try hard not to fly with any other airline because of their very friendly professional staff excellent leg room information from all staff including pilot during flights aid at both Glasgow and Arricife airports for my husband who required a wheelchair and the cleanliness of the aircraft's. We flew on 30th April flight LS167 to Lanzarote and returned on 10th May flight LS168.","","","Economy","","9.0","5.0","5.0","2.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","K Fong","Malaysia","2012-12-21","Business class KUL to ORD via NRT. KUL to NRT was on old 767 with seats that could not lie flat at all. The IFE was new and had a good choice of programs. Service was good. NRT to ORD on new 777-300ER with almost lie-flat seats. IFE was older that 767 flight. Food was excellent. The Japanese menu was extensive. It is catered to those used to Japanese food and the American sitting next too me could not eat most of it. Service was good and flight smooth.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Corrigan","Canada","2014-11-12","Flew Vancouver to Honolulu recently on a B737-800 without TV's! Seats were uncomfortable and the lack of TV's on a 6 hour flight is surprising. Westjet now will rent you a tablet if enough are available which I suppose is the next trend for the airlines to get more money out of the customers. Westjet seem to have lost their way and have become like the competition something they vowed would never happen. Time to return to the service-oriented company you were. Would be nice if they enforced the carry on rules.","","","Economy","","1.0","1.0","4.0","0.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Vaughan","Canada","2014-11-06","I recently flew to Las Vegas from Calgary and back by Westjet. Flights were very late in both directions. There was no TVs on either flight. I pre-ordered food for the flight for myself and the person I was travelling with. When the flight attendants came they wanted to know if I wanted to buy anything. I told them I already did and had a copy of the receipt on my phone. The flight attendants were then running around looking for the food. The food was not on the flight. Two attendants told us to pick something else in exchange for when I bought. We picked and the attendant then tried to get me to pay for it again. On their website for pre-ordering food you can contact them by e-mail if there was a problem. I did that oer a week and a half ago and no one replied. I usually fly Air Canada but Westjet advertised a better flight time. Since we were so late the Air Canada flight would have been about the same time and I would not have had to sit in the airport for late flights in both directions.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Taylor","United Kingdom","2015-05-16","Not the best flight I have taken. Cabin staff disinterested and chaotic passenger counting the number of passengers onboard did not tally with the manifest so a delayed take off. Very uncomfortable seats and the overhead lockers were crammed full because it costs £10 to check a bag hence people were carrying baggage that most airlines would have not allowed in the cabin! I didn't buy any food or drink the prices were quite expensive and the choice not good e.g. ""bangers and mash"". I would think very carefully before using Jet2 again.","","","Economy","","2.0","1.0","1.0","1.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","David Hall","United Kingdom","2015-05-08","Flew from Glasgow international to Faro Portugal 25 April 2015 flight LS173 on a 737-800. Flight on time plenty of leg room in standard seats and I am 6ft tall booked seats well in advance row 3 b and c no other person sat next to us so moved to window seat. Drinks not cheap £2.30 for a can of 330ml diet pepsi £4.20 for a beer or cider - total rip off. Boarding was people with young children and disabled then by sections well organized no pushing. Return flight 2/5/2015 LS174 to Glasgow flight on time not organized just get on as quick as you can people pushing plenty of leg room again row 3 seats e and f. Landed early and bags came off the flight quite fast. All in all good flight good price rip off prices for drinks. Have used jet2 for 10 years and will continue to use them for going to Portugal as the flight times suit my wife and I.","","","Economy","","8.0","4.0","3.0","2.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Sudhakaran Pernacca","Japan","2012-12-20","My wife and I flew from Nagoya to Taipei on JAL. The check-in seating food and service was very good. We think the food was better than even ANA which is our preferred airline on long haul flights. I plan to fly on JAL from Nagoya to New York next year.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Henry Schleedoorn","Canada","2014-11-03","I returned to Calgary from Phoenix on flight 1495 on November 1. The flight was over an hour late to depart that night a later flight departed to Calgary. In my opinion Westjet combined the 2 flights. The crew did not provide an explanation about the delay. The last 4 times flying with Westjet the flight has been delayed. Time to find another airline that can keep schedules.","","","Economy","","","4.0","4.0","4.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rishad Patell","India","2014-11-03","Flew from BOM to JDH and then DEL to BOM on Jet. Checked in online on the first sector and got an emergency exit seat. Web check-in queue was not open in BOM - seemed strange as it was a busy time. Flight on time and service okay. Food served was terrible. Delhi to Bombay was delayed and we ended up waiting one hour at the gate before we could board. Service on this sector was okay. Finally arrived 1.5 hours late.","","","Economy","","7.0","4.0","4.0","1.0","0.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Johnson","United Kingdom","2015-05-08","From EMA to Alicante and return. Both flights on time. My first experience ofJet2 I was very impressed with how friendly all the crew were on both flights and the team at check in. The planes were extremely clean seating was great as there was more leg room in the standard seats than I am used to with other low cost airlines. The pilots gave an update during both flights which was nice and the crew did the cabin checks politely but thoroughly which I appreciated - with another airline I found on 2 flights the cabin crew rushed the checks and missed a few things. Landings were great both times really smooth no bump when touching down.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Keith Schlosser","United States","2012-11-19","Avoid the carrier and the 787 from Boston to Tokyo. It was so bad that I would rather change planes than take the direct from Boston to Tokyo and back. 1st flight canceled (mechanical issue on 787 no parts). Spent night in airport hotel (JAL picked up tab). 2nd attempt delayed (entertainment system failed to operate). Flight leaves two hours late. No entertainment system on 14 hour flight no power for laptops/ipads seats were without power for 1/2 of trip. Land in Tokyo and I'm offered $70 compensation on $7500 round trip. Flight from Tokyo to Boston delayed boarding due to ""entertainment system issues"". Keep in mind this is a brand new 787 and it didn't have lay flat seats in premier class. Nearly all premier passengers were saying they would not fly the airline again.","","","Business Class","","","1.0","4.0","2.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Michael Jones","United States","2014-10-31","If you want a flight with the smallest most uncomfortable seat Westjet is for you. I flew 4 hrs on a Westjet flight in a seat that that had little to no cushion left. My neighbors weren't big people but both encroached on my middle seat quite a bit. The cabin was unbearably hot and the air vents barely put out the slightest puff of air. If I have a choice in flights I will never step foot on a Westjet flight again.","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J C Johnson","Canada","2014-10-28","Flew to Vegas on WJ1790 and 1791. The seats were made for smaller size people. The entertainment system was not that impressive. The satellite TV cut out the minute the plane crossed into the US. The inflight service was okay and I was impressed with the fact that the inflight crew didn't sing their campy theme song. I probably wouldn't take them again.","","","Economy","","7.0","1.0","4.0","3.0","2.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ankit Mishra","Australia","2014-10-28","Singapore-Delhi 9W017. Not sure where to start our most horrible experience up in the air. This wasn't due to any one-off disappointing event that biased the review but an overall awful treatment one is subjected to once they are locked in the cage for 6 hours. Seats: I am not sure if this airline is even complying with the DGCA regulations for how much space needs to be provided to the passengers. Almost everywhere you could hear passengers complaining of congestion. On top of that seats aren't comfortable. Our international flight was followed by a domestic one (on a different airline) which had much more room than an international flight by Jet airways. Food and Beverages: Food was tasteless. Indian food served on my previous leg (with Qantas) was far better than an Indian airlines serving the same cuisine. My wife didn't even eat it. As for the wine only suggestion I have for you is not to order it. The staff do not understand wines much but that can be overlooked given this was least of a concern on that flight. Ambience: Temperature setting did add to the discomfort it was too warm for me to feel comfortable in the pigeon-hole. This wasn't a 1 hr. short hop flight but a long 6 hr. which can even be hard to bear for a whiskey drunk passenger (pun intended). Advice to Qantas would be to reconsider their code share partnership as one doesn't pay a premium (to Qantas) to fly this bird cage. Connection to India will be a tough call given Air India isn't great either but at least they have new planes.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J James","United Kingdom","2015-04-28","My friend and I use Jet2 at least once a year we fly to Ibiza every September to meet friends. We are ladies of mature age. The ""clubbers"" travelling on Jet2 are quite boisterous and it is quite intimidating. The language shouting and excessive drinking is terrible. I take my hat off to the cabin crew who are always very professional. September 2013 the flight was delayed so the longer some travellers were in the bar the rowdier they were the airport police were called to the departure lounge and guess what all they said was calm down lads anyone could have done that. The Captain made the decision that no drinks were to be served so the responsible travellers had to do without. Lets hope one day the comfort of the majority is considered.","","","Economy","","9.0","5.0","5.0","5.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Huang Lex","New Zealand","2012-11-16","TPE-NRT 14 Nov 2012. Wonderful experience. First time with JL and was impressed. The seat although it only reclines was very comfortable. In flight entertainment wasn't as good as CX. However both the on-board catering and cabin crews were fantastic. JL staff really managed to make me feel special and well looked after.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Talbot","United Kingdom","2014-10-28","Booked flights to Kathmandu via Delhi as did my niece - the outbound journey was a nightmare. We are both registered disabled with mobility problems - at Heathrow check-in we were promised 3 seats in order for us to stretch our legs. On both flights we were given 1 seat each rows apart with hardly any leg room. The seatbelt light was kept on most of the 1st long-haul flight so we weren't able to stand or use the toilet for hours at a time. The trip back was a dream the cabin crews were so attentive and on the Delhi to London leg we were both given 4 seats at the back so we could lie down. My advice to anyone with a disability would be to email customer services prior to booking detailing your needs. To anyone else I'd say Jet Airways isn't too bad considering the reasonable price of flights if you're a fussy eater and don't like spicy food take a packed lunch and take a cushion as the seats aren't very comfy.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bell","Thailand","2014-10-22","LHR-BOM and BOM-BKK on 9W119/9W062 on 8th/9th October. Usual ice cream before arrival in BOM always comes as a welcome surprise but despite the 9-hour flight being only half-full cabin crew failed to bring round any drinks apart from the main drink/meal-service passengers were expected to go and fetch their own from the galley. Is Jet now a self-service airline ? Perhaps the cabin-crew might tell us they won't be serving any extra drinks and to come and get our own in future? Gate-allocation for BOM-BKK was changed at least twice from 85A (written on boarding-pass) to 85C (on flight-departure screens) to 85B (eventually found after sitting waiting at the wrong gate for 30 mins) it was a shambles which can only cause passengers worry or even cause them to miss boarding. If this happens again perhaps Jet might actually announce it over the speakers or send staff to alert passengers still waiting at the previously-indicated gates?","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Dunn Christine","United Kingdom","2015-04-20","Outward flight on time - staff polite and friendly. 30-40 minutes delay on return which was not the fault of Jet2 but a previous flight leaving from same gate. My mum needed wheelchair assistance on the return leg of our Majorcan holiday after a fall. One phone call to Jet2 medical assistance department and everything was in place at both ends of our journey. Hassle-free efficient service!","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Koga","Australia","2012-11-14","SYD-FUK via HND/NRT JL772/771 B777-200ER Domestic JL313 B777-200/JL3054 B737-800. FA were friendly and helpful. I also didn't expect much from the meal but actually it was nice. FA's frequently walk around and offer drinks and snacks. Inflight entertainment was of course AVOD. Flights departed on time and arrived earlier than schedule. Friendly fare and service. I will take JAL again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Goei","Netherlands","2014-10-20","Kuwait to Mumbai on 28 September 2014. Only 2 toilets available for all economy passengers toilets soon dirty not cleaned. Uncomfortable seats. As soon as plane landed in Mumbai and still moving fast seat belts were opened and passengers started pulling bags out of the overhead lockers. Staff's reaction was late and not effective. Then pulling shoving and pushing to get out of airplane first window seat passengers elbowing their way past aisle seat passengers chaos reigned. Never again Jet Airways!","","","Economy","","1.0","1.0","2.0","2.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Merrie Howe","Canada","2014-10-13","We flew on one of the first flights offered by WestJet to Dublin. The flight from Halifax to St.John's was not bad but was very basic with hard seats and no legroom. We thought that we would certainly upgrade to a larger plane for the cross Atlantic flight but we shocked when we got back on to the same plane. The fact that we had to re-book our seats for the second leg of the flight certainly led to the impression that we would not be getting back into the dinky seats that we had just left. It was the most miserable overseas flight I have ever had and there was no way either of us could get comfortable. Our video screens did not work and the staff only shrugged. On the return flight we upgraded to the Plus seats at a cost of 65 Euros each ticket. More legroom softer (but still narrow) seats and free but dry sandwiches. Free drinks not worth it since all we wanted was tea and juice. The video screens worked but I had purchased my own earbuds earlier in order to avoid the overpriced ones offered on the plane. A slight improvement but not what you would want in an overseas flight. At least we weren't in pain when we landed unlike the outbound journey. This was our first venture with WestJet. If I have anything to do with it it will be our last. I shall gladly pay a higher price for more comfortable flight. When will airlines realize that the flight itself is a major part of a holiday experience?","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Greener","United Kingdom","2015-04-19","I took my family to Benidorm which included my 2year old grandson. We were board onto the plane then the plane was ""parked up"" for 2.5 hours due to delays. No free refreshments were supplied so jet2 made a fortune as their on board prices are ridiculous. On the return flight which was we only had Euros so my wife used some of them and purchased 5 ""charity scratch cards"" the normal cost was £5 (£1 each) but as we were paying with Euros it would be 10 Euros which is a total rip off exchange rates (50p when the average is 70p) when questioned the staff attitude was a shrug and the answer its a poor exchange rate at the moment also these were sold near the end of the flight and any minor winnings could only be spent with Jet2.","","","Economy","","3.0","3.0","1.0","2.0","","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Sean Kuoh","United States","2012-10-12","NRT to ICN. The service was good but the cabin was outdated. The food was not great- only Japanese meal available on my flight. The portion was not generous. The duty free selections were very limited on Tokyo-Seoul route. After meal a small bottle of Japanese liquor was offered with one bag of rice snack and one bag of nuts. The flight attendants were very knowledgeable to introduce all kinds of liquors they had and kept having them coming if you wish. I ended up trying three different Japanese liquors (shochu Sake and Umeshu). I enjoyed all of them. The service manger even wrote me a small note of how to make Japanese cocktail. In short a good trip with good service but less competitive cabin product.","","","Business Class","","6.0","3.0","5.0","4.0","3.0","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","W Mckeith","Australia","2012-10-08","My wife and I travelled London to Sydney via Narita using JAL all the way travelling Premium economy. The most disappointing aspect of the JAL flights was the very poor food - options and quality. It was substandard relative to what is available elsewhere and for the price (either in terms of FFPoints or money) of a Premium economy flight . We were disappointed. Also the in flight entertainment system gave very limited options for films. Having moved about Japan internally on occasions the food and the film options were intended more for a Japanese customer base and not for a global community of travellers.","","","Premium Economy","","5.0","4.0","5.0","1.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Fairfax","Australia","2014-10-13","Flew into Canada and then returned to the US on Westjet. Both flights were delayed which caused us to miss our shuttle connection on arrival and had to wait three hours at the airport for the next one. I was expecting a standard international type flight and was astounded to find that in seat entertainment had to be paid for and that we were given a teensy packet of sesame sticks and drink only. Considering the high cost of the flights something more should have been standard. Each passenger is forced to watch never ending advertisements on the seat screen if you do not pay for entertainment. Given the delay it would have been good for customer relations to allow free entertainment. I will not choose or recommend Westjet to anyone.","","","Economy","","1.0","1.0","2.0","1.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Allen","United States","2014-10-13","Never flew WestJet but will again. Our flight from Quebec to Toronto to Ft. Myers Florida was great. Staff were friendly seats comfortable and plane was clean.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Eade Nick","United Kingdom","2015-04-10","Can't fault them. Flew from Leeds Bradford to Paris and back amidst air traffic control strikes across France on 5th and 9th April 15 and each flight was early arriving at it's destination. Pilot very communicative telling passengers to board quickly so we didn't miss our slot on the way back. Well done to all the team.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","T Nelson","United States","2012-10-07","HKG NRT 767-300 in business class. Flight left and arrived on-time. The flight attendants were very attentive. The lunch served was very good. My wine was always topped off. The crew could not have been better. The IFE was excellent with a forward camera for take-off and landing. I had not flown JAL in a few years but was very impressed and will try them again.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Naidu","United Arab Emirates","2014-10-08","A friend and I had to go to Kozhikode in April 2014 for my brother's wedding. We came from Dubai and had to take the 11.35 flight from Mumbai to Kozhikode on 8 April 2014. The function was at 18:30 the same evening. We approached the check-in counter well in advance at 9:45 and made to wait for about 20 minutes without being told why. We're then told the flight is overbooked and were asked to wait until 11:00. At 11:00 told that we cannot board the flight because it is overbooked. Overbooking flights is understandable. Most airlines do it. However with Jet Airways we were given a bad alternative considering our situation ""compensation"" of INR 3000 and told to take the 13:25 flight to Kochi and a 5 hour drive to Kozhikode from there. Not the best option for 2 girls who aren't familiar with the city. And guess what we face the inconvenience and we pay and arrange for all this. We were told that they would approach passengers to find out if anyone is willing to give up their seats. As it turns out this was not true because we had another friend on the same flight who mentioned this situation to passengers who were indeed willing to give up their seats. We were told that we would be assisted by Jet Airways staff at the Kochi airport with the taxi bookings. Didn't happen. While overbooking flights is normal the way Jet Airways handled this situation is unacceptable. At the end of it we had the impression that they did not take us seriously at the Mumbai airport. Very bad service at the Mumbai airport and non-existent service at Kochi airport. Unless I have absolutely no choice I would never choose this airline again.","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Duende","Canada","2014-09-28","We went on a one-week vacation to beautiful Samana. Upon arrival to the Ottawa Airport we couldn't check in using my husbands passport due to WestJet making a mistake on his name. A very nice representative helped us at Ottawa airport to check in using my passport. On the flight from Toronto to Samana I ended up in the middle seat besides a drunken passenger who just shut the window blind down and spent the entire trip sleeping and invading my personal space. Those planes are small so having to fight off your little space with another passenger is draining. My husband sitting on the alley chair had half his elbow bumped several times by one of the flight attendants. The plane was smelly but at least it wasn't visibly dirty this time. In-flight food: Their free offerings were the poorest I've had the displeasure of experiencing: tiny glasses of water/soft drink/coffee and just two 14 grams bags of cookies or sesame sticks for a 4 hours flight. I understand this was supposed to be a value flight but it wasn't the least expensive in the bunch when compared with Air Canada offerings. All the above mentioned would have been forgiven and forgotten had it not been for the nightmarish experience we had on our flight back. As stated we were among the first to arrive at Samana airport once there we were given two seats together (window and middle): all nice until we got on the flight. The seats were not reclining and we had not been informed. Once the people in front of us reclined we realized that it was impossible for us to do the same. My husband called the flight attendant thinking there was a way of reclining but she just said it was not possible in a rushed manner as if we were a nuisance. For four hours we had to sit uncomfortably with our knees being constantly banged by the hyper kids sitting in front of us and without any possibility of rest. I do believe that if the airline is going to take away a passengers right to a reclining chair/cabin space they should at least offer some kind of compensation be it in the way of a pillow for their sore-necks or a food voucher. To make things worse the cabin on the flight back to Toronto was extremely dirty. The smell could be catalogued more as a stench. The cherry on top was that our connection to Ottawa was delayed for 30 minutes or more due to WestJet having a flight from Cancun being delayed also so we ended up missing our bus connection at the airport.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Clark","United Kingdom","2015-04-04","LS196 on 29th March. Reviewing on behalf of my son and parents who flew from Prague to Manchester after joining us for a weekend there. They comment that the plane look old and very worn out inside the air system was very loud and the toilet door would not shut having to be repeatedly slammed throughout the flight. The plane was in fact no spring chicken at 28 years old. My parents were last aboard as there were large groups of young fit men aboard and in their 70s they can't move like they used to. This shouldn't have been an issue as they were booked on the front row. Unfortunately Jet2 seem to be of the opinion that people on the front row don't need an overhead locker. Whilst they only had two very small bags (not roll on cases) they asked the stewardess to help them find some space. At which pointed she shouted at my tiny assuming mother in law that she should have got on the plane earlier. Frankly my mother in law was astonished by this rhetoric. Someone is always going to be last on the plane does that mean they don't have a right to stow their luggage. Of course their luggage ended up miles away so getting off was difficult. As usual Jet2 ran out of sandwiches and of course as usual their flights were booked at convenient times at a premium compared to other airlines and changed to an inconvenient one with no refund. My parents have expressed a wish to return to Prague just not with Jet2.","","","Economy","","2.0","1.0","1.0","0.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Z Clark","United Kingdom","2015-04-04","LS888 on 29th March. On the return leg of a weekend in Prague back to Manchester after having a significant delay on the way out we feared the worst but the plane was only marginally delayed setting off and then only slightly further delayed by strong head winds. The plane was 16 years old but had only been brought by Jet2 in January of this year so was smart and clean on the inside though I found the seats fairly narrow and uncomfortable. We felt the cabin crew were unprofessional they gossiped openly in front of us about how they had all been out until 5am that morning partying. They carried out the safety briefing with a look of extreme boredom in the end. Throughout the flight they spoke on the internal phone and every time they replaced it they slammed it with great force making a huge bang which after numerous occasions was very wearing. I felt the noisy announcements and attempts to sell were misplaced on an evening flight. Other than that the flight was okay but as usual Jet2 sold out of sandwiches and toasties. Plus we only had euros to hand and the exchange rate was daylight robbery. Two hot drinks and one Twix converted at 9 euros. Ouch. Unfortunately our English money was in the hand luggage which was of course nowhere near our seats. A man a couple of rows back from us was allowed to board the plane with four separate pieces of hand luggage filling an entire overhead bin. Why Jet2 cannot be stricter about hand luggage sizes and number of pieces I cannot understand. Towards the end of boarding all hand luggage had to be checked as so little space was left. Frankly it was all a bit shambolic and like the attitude of the cabin crew did not instil any confidence.","","","Economy","","2.0","3.0","1.0","2.0","","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Perraud","France","2012-09-05","Paris CDG - Tokyo HND. Everything went smooth from check-in to landing. The one-year old service from Paris to downtown-located Haneda airport is extremely convenient. Moreover the new Int'l terminal at Haneda is state-of-the-art and very clean. The cabin was quite old but the service and the IFE were excellent. The system is very smooth and quick and offers plenty of contents. The food was great and the large choice of drinks was refreshing. No delay great service great product friendly fares.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Carlson Bob","United Kingdom","2014-09-19","Took first Westjet flights at end of August and early September 2014 and from many previous reviews expected the worst. First sector was on a new Boeing 737-800 from Toronto to Cayo Coco in Cuba. There was ample room for the shortish flight service was good and crew were good humoured. Bought wine on board and not over priced for airline. Flight left and landed on time. One week later made return flight this time on Boeing 737 - 700 which was obviously an older plane judging by interior. Again no problem good crew and flight to |Toronto was punctual. For a no frills airline we had no problems with them.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Pritchit","Canada","2014-09-17","(YVR-YYC: Vancouver to Calgary Boeing 737-700/800) I fly this route for business at least once a month and for me WestJet has slowly started to go down hill within the last 8 months. I have found the customer service WestJet had in the beginning is not there anymore. I usually take the 10am morning flight out of Vancouver and have had no issues in the past. My last flight with them was on September 3rd to the 5th and I was very disappointed. The flight was delayed for more then 2 hours (it happens when you fly a lot no big deal) but my problem was that they didn't keep anyone notified on the status of the flight. On the way back it was even worse. My flight back to Vancouver was supposed to depart around 7:50 but we got delayed for a half hour which turned into 3 hours because of ""mechanical"" issues. Once again no WestJet staff were there to answer any questions or give us any info on the flights status. We didn't end up departing until ten to midnight. Too many times this has happened the last few months. I can't believe I'm saying this but I think I am going to start using Air Canada and fly on the less cramped Embraer 175.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Z Clark","United Kingdom","2015-04-01","Flew from Manchester to Prague. Several large groups of stag parties most well behaved but one group noisy and smelling strongly of alcohol. Despite them sitting in the wrong seats and having to be asked to move and being rude when asked to move off the extra legroom front row they were not unboarded after some time sat on the tarmac it was announced that one of the engines would not start. Despite engineers coming out the situation could not be rectified. During this time everyone was asked to remain seated. Of course the large stag do did not and one couple insisted on standing practically in the galley for most of this time causing an obstruction and repeatedly standing on the person at the end of our row as they had to repeatedly shift out of the way of the toilet door though this behaviour wasn't the fault of the staff not controlling it was making an unpleasant two hour delay on the plane even worse. Eventually we were off loaded straight onto another plane. As it was a different plane we were told it would be open seating. The six people in the extra legroom then had to marshalled past the crowd of people in the galley who had refused to sit down. We were bussed to the other plane so of course despite being offloaded first we could not get off the bus first and when we went up the steps all the extra legroom seats had been taken by people who hadn't paid for them. Eventually the people who had were seated halfway up the plane in weirdly configured double seats with no window access. To be blunt this was only a minimal concern as I was too busy being horrified at how old and tatty the plane was that we had been moved to. It looked old and dirty and poorly maintained in the interior at least. After take-off the rest of the flight was uneventful except that of course Jet2 ran out of sandwiches after serving a couple of rows. No refreshment etc. was offered during the delay and the plane was for some reason absolutely freezing. Overall a poor effort for flights that weren't that cheap.","","","Economy","","2.0","2.0","3.0","3.0","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Ku","Taiwan","2012-08-09","NRT to TPE on Thursday evening. Check in was smooth and quick at the JGC counter. The exclusive ""Special Security Gate"" was very convenient for Business Class and JGC passengers to pass the X-ray check. The Sakura Lounge was just outside the immigration-check counter which is convenient. The dining service was very good in the lounge and the working environment was also very well. The flight was on time. Cabin attendants were really nice. The food and services were excellent. It was overall a very nice experience.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Suleman","Canada","2014-09-10","My sister took the 10.10pm WJ412 flight on Aug 26 from YVR and her flight was delayed 35 mins. Next day my other sister and I took WJ412 at 10.10pm from YVR and again the flight was delayed half an hour. All three of us returned from YEG on Aug 31 on the 4.05pm WJ109 flight - delayed (again) - over 45 mins! We will never fly Westjet again. Part of the delay on Aug 31 was that someone was sitting in our seats - same seat# on Boarding Pass - turns out they had been on the previous flight and no-one bothered to check that they had the next (5pm) connecting flight to YVR and should have got off the plane! They didn't speak much English so it took 15 mins just to get them (4 people) off.","","","Economy","","1.0","4.0","4.0","3.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jessie Foley","Canada","2014-09-10","On Tuesday Sept 2 2014 I took the early WestJet flight to Vancouver for work. The plane was very empty but my row Row 4 was full. Once the plane was up in the air and the seat belt signed turned off I moved forward one to row - Row 3 which is a plus row and was completely empty - all six seats. I didn't think there was any chance of picking up more passenger planning to sit in these seats unless they were waiting for us on a cloud somewhere. The Flight Attendant told me that although the row was completely empty I couldn't sit there and needed to find a vacant row at the rear of the plane. I realize there are rules and they need to be enforced but I also think there are times to apply the rules and times to realize there really is no point.","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","T Corbett","United Kingdom","2015-04-01","I have flown to Palma from Edinburgh on a couple of occasions with Jet2. I think their service is brilliant. Planes are fine with good legroom excellent baggage allowance and great flight slots. I would use them every time where they operate to where I am going. With regards to sitting together if in large parties its quite simple book in advance or take your chance - its not their fault if you fall foul. If you get a public bus can you guarantee sitting in your own company - no I think not.","","","Economy","","10.0","4.0","5.0","3.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Graaf","Netherlands","2012-08-02","Nagasaki to Osaka with JAL my flight got cancelled (had to return to Nagasaki) due to tech problems. I needed this flight to catch a European connection next morning early from Osaka. In Nagasaki the ground staff of JAL went out of its way to help me. Booked another flight for me with ANA from Fukuoka to Osaka Kansai early next morning reserved a hotel for me in Fukuoka arranged a taxi to bring me to Fukuoka airport gave me money for dinner/breakfast. Things can go wrong with every carrier. But I have never seen a carrier solving a problem in such a superb way!","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Hunt Mike","Canada","2014-09-06","Every week from Victoria to Calgary sick of full flights when they leave late there is no explanation its always a mad rush to get on because they never adhere to rules of boarding by row's. They also never adhere to baggage size anyone can take any size bag and just take up all the room by putting it sideways in the overhead. Fed up seeing the long faces of the staff with the occasional false smile not all their fault because the company is always trying to squeeze every cent of profit. Have travelled with Air Canada on same route they are even worse. Look forward to the day when another company enters the route. The small seats and no leg room are another annoyance looking forward to when the other competition gets in on this route all it takes is another company who are not trying to squeeze quite as much profit not a big ask.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Mona","Kuwait","2014-09-06","I traveled Jet Airways economy with my husband from Kuwait to Mumbai. We had only two pieces of checked in baggage weighing totally 17 kgs. The flight was very cramped. No foot rest. Keeping the legs down with no support was very uncomfortable. There was no legroom the front seat passenger reclined his seat and it almost hit my face. More bad news awaited us at Mumbai airport. We waited for our luggage only one piece arrived. After waiting for almost 45 minutes we saw that the message displayed last bag. There were many people still waiting but none of our baggage came. When we went to the Jet airways counter they simply said that our luggage had been offloaded due to the plane being overloaded. No compensation offered. We had no option but to give the details of our baggage that was still stuck at Kuwait airport. After all this we had to keep calling customer relations number that was provided regarding our baggage only to be told time and again that it was still in Kuwait and they had no idea when the baggage would arrive.","","","Economy","","","2.0","3.0","3.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Chowdhury","Canada","2014-09-01","Flight 121 on August 16th. London to Delhi then a domestic flight. Wasn't pleased at all. Entertainment selection was very poor but that didn't concern me much. Seats were okay. Toilets were not as clean and not at all fresh from the very beginning of the flight. Attitude of the crew were as if they wished they didn't have to serve the passengers. Not even once any of them said ""welcome"" or smiled to my ""thank you"" which I said out of habit every time any of them served me. Food was tasteless. Coffee was served cold both times. Trays was cleared much later after passengers were done eating. Some had to get out of their seat to go to the washroom and had to go through some ""acrobatic"" moves to get out of the seat holding up their food tray. Some already fall a sleep before the crew cleared the trays. At breakfast we were served only with a piece of cake and a small serving of fruits and cold coffee. It looked to me there was an empty space on the tray to serve breakfast item but nothing came. I strongly suspect that either they ""forgot"" to serve it or they were too late to serve the entree so skipped it all together. The time between dinner and breakfast was long on a 8 hours 30 minutes flight. No other snacks / drinks were offered in between. Crew totally ignored the call button and my loud enough ""excuse me"" more than twice. Horrible terrible customer service. The crew were a disgrace. I am dreading my 9 hours 35 minutes return flight from Mumbai to London on Sunday 1:40am. If I can help it depending on my schedule I might not fly Jet Airways again.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Teresa McAllister","United Kingdom","2015-03-20","I flew on flight 9w 589 in March 2015. The service was excellent the flight attendants were very smart and friendly and the curry that was served as inflight dinner was delicious. There was plenty of room too which made for a very comfortable flight. I could not fault them and would fly with them anytime.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Hurt","United Kingdom","2015-03-20","Manchester to Tenerife on LS917 28th Dec 2014 and returned on LS918 3rd Jan 2015. Our first flight with Jet2 and it was brilliant. Clear precise information given from the flight deck the cabin crew were very friendly polite helpful and hardworking. Our flights both ways (757 out and 737-800 back) were on time. We certainly fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Dorsey","United States","2012-07-22","Flew JAL from Bangkok to Tokyo on a 6-hour flight. Enough room for most people to have whole row to themselves. Pillows and blankets for everyone which were very good quality. Food was good and they served green tea. In flight entertainment was AVOD which was nice.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Butters","Canada","2014-08-28","WestJet flight 543 Thursday August 21st delayed 2 hours. No pre contact to customers check-in employees said they knew of the delay 6 hours before flight time. WestJet had all of our contact info email cell phone etc. No hardship compensation provided nor offered.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Vogt","Canada","2014-08-28","We were in Honolulu when hurricane Iselle arrived so our flight was cancelled due to high winds. I discovered the cancellation by checking online and made subsequent arrangements for a later flight. WJ arranged for an unscheduled earlier flight home so I rebooked on that one. Aside from the usual airport confusion and lack of clear direction we got on our flight ok. I guess the attendant crew were annoyed at having to work they were obviously unhappy and let it show in their cranky demeanor while they performed their ""service"".","","","Economy","","5.0","3.0","3.0","0.0","3.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Dafoe","Canada","2014-08-28","I had a horrible flight from Hamilton to Calgary I was seated beside a women who had to have weighed at least 350-400 lbs. She took her seat and half of mine she also refused to allow the arm rest to be put down. I flew all the way squashed into the corner of my seat I could not move. I discreetly asked to be moved to another seat however none were available. At no time did the attendants acknowledge that I was being forcefully wedged into the other armrest even when I was unable to accept a cup of tea as I could not use my arms.","","","Economy","","","1.0","2.0","0.0","0.0","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Watson","United Kingdom","2015-03-20","Flight LS249. My first flight and it was brilliant! Fantastic service the crew and flight deck were great. The flights both ways were very smooth and landed early. Really enjoyed the experience will definitely fly Jet2 again.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","V Moody","United Kingdom","2015-03-20","Flight from East Midlands to Madeira and return March 2015. We had good flight times both ways on time and seats comfortable enough for the 3.5 hr flight. The only downside was the exchange rate for the Euro onboard the plane. Having purchased 2 coffees on the return journey and paying in Euros I paid around £4 per cup for the advertised £ 2.50 drinks. Had I been told it was cheaper to pay in £ rather than Euros I would have done this. I think it would be good customer relations to point this out to passengers at the time.","","","Economy","","8.0","4.0","4.0","3.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Sam Moss","Australia","2012-07-15","SIN-HND and NRT-SIN. Aircraft for both flights were new 767s with MAGIC V entertainment and new Recaro seats. Both flights departed and arrived on time. Flight to Haneda was a night flight so a little snack and drink was served before the lights were switched off for a good four hours. Breakfast was a Japanese-style omelette with rice and noodles (only one option) which I did not particularly enjoy. Staff were friendly and polite throughout. The flight from Narita to Singapore was a day flight two snacks as well as a lunch were served. Service was fantastic on this flight as well and there were two options for lunch which were both quite tasty. Inflight entertainment was average the large MAGIC V touch screen was great however there was a limited number of movies and the music selection was poor compared with that on my connecting flight to Australia with Qantas. Despite some minor drawbacks where this airline excelled was its customer service which was excellent from beginning to end. Overall my experience with JL was great and I would have no hesitation with flying them again to and from Japan.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Daren Ure","Canada","2014-08-28","Really disappointed on my recent trip Edmonton to Las Vegas! There were no television screens in the seat backs nor any tablets available to rent. No entertainment was provided whatsoever. Apparently Westjet is moving to this business model of making tablets available to rent for $5 each but only on flights of 3 hr + 20 min or longer. Edmonton to Las Vegas is 3 hr. Passengers weren't informed of this condition until 10 minutes prior to boarding! At the very least Westjet should have posted notice of this ""discount service"" flight online prior to our booking and reduced the price accordingly. Even the smiling joking flight attendants couldn't make up for Westjet's poor judgement. If and when portable tablets are made available for rent here again is another nickle-and-dime scheme from a once reputable airline. New discount airlines can't come soon enough because that's the level of service that we received at Westjet's full-service prices.","","","Economy","","2.0","4.0","4.0","2.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Linda Ambrose","Canada","2014-08-28","It was a gruelling long flight from Vancouver to Toronto flight was full and of course no TV movies or music whatsoever. The excuse was its a new aircraft and could not accommodate the system but it was okay to buy the mini screen for your seat at $5 a pop. This should all be included. Price gouging again from WestJet and super- sizing. The staff were friendly bordering on condescending when we all asked to take our seats for most of the flight. 5 hrs is a long time when your fed drinks and food and then told to take a seat since you were not allowed to use the restroom.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","D Ho","Singapore","2012-06-19","Traveled SFO-SIN with transit at HND. SFO-HND plane was a pretty old plane and full as well in-flight entertainment was OK. Service was generally courteous and food was pretty decent. HND-SIN on a newer more spacious plane with newer entertainment system but programme was exactly the same. It was an overnight flight and we were served breakfast a bit too early at just after 4am. Arrived half an hour ahead of time.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Bob Cleary","United States","2012-06-18","Initial leg HNL to TOK B767. As a Sapphire Member in one world alliance the check in process at HNL was very smooth orderly and efficient. The Sakura Lounge was average but allowed for a good working environment. Boarding was also no issue. Flight attendants were very pleasant spoke fluent English and were available through out the flight. Numerous refreshments offered including soup tea water and coffee. Meal service was very good. Hot ample and tasty. AVOD system offered many options and the screen size acceptable. Aircraft was an older 767 but in good shape and comfortable. Second Leg TOK to PVG. Able to use the Sakura lounge in TOK. Very comfortable good food service as well as call brand refreshments. Boarding was again efficient and smooth. Food service quick and ample good tasting portions. Flight attendants were very nice and always available. Did not use the AVOD as a nap was certainly needed. Overall a fine experience and would certainly recommend the carrier except that they do not credit your account with 100% miles unless one is paying full coach or better fare. That's a drawback.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Paterson","United States","2014-08-20","JFK-YYC return. Check in was very frustrating as the system would not allow me to check in via phone online or on the mobile app thus I wasn't able to select a seat until I got to the airport. Even arriving 2 hours early reps told me only middle seats were left - trouble for me as I'm a 6'3"" guy. They cheerfully told me I could ""upgrade"" to a Plus middle seat for $42. This didn't seem any bigger or more legroom than normal but at least food (which was tasty) was free. Otherwise trip to YYC was in a clean well maintained B737-700 and crew was friendly. Return check-in online worked fine paid $42 to sit in 1F by the bulkhead as I thought it would be a lot more legroom. My mistake. A horrible seat. Crew on this leg were into making lots of jokes on the PA but when it came to service I found them a bit detached. Overall I took this flight because it was direct to Calgary but at almost $800 all in for the ticket and upgrades I'd hardly call it a low-cost carrier. Having satellite TV on the IFE helped though so I guess I'd fly them again for much much cheaper.","","","Economy","","6.0","2.0","3.0","4.0","4.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Brander","Canada","2014-08-15","Calgary to Vancouver. The staff were overly familiar and I didn't feel they approached their job with the seriousness it warrants. I didn't feel that in the event of an emergency that we were in competent hands. Plane was a Boeing 737 and because of the way the seats are built you only get an airline standard under seat stowage if you get a window seat. If you aren't one of the first on the plane you may not find stowage in the overhead bins either. I also found the seats were lacking in leg room and they seemed to be too short and didn't provide enough support under the legs. By the end of the 90 minute flight my legs were cramping. Inflight entertainment system was satellite TV and PPV movies. Complementary non alcoholic bevs and alcohol and food available for purchase.","","","Economy","","5.0","1.0","3.0","3.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Thomas Paul","United Kingdom","2015-03-17","LS621 13/07/2015. LS622 24/07/2015. Did exactly what it said on the tin got off on time landed on time. Food was good staff were good nice clean plane hotel was lovely. We have just booked with jet2 again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Ashcroft","United Kingdom","2015-03-17","Flew from Manchester to Alicante and return last July. Very good service friendly staff. Plane tidy and clean but on outbound flight (6.50am) very cold and no blankets available. But other than that great flights no problem. Flying again with them next year.","","","Economy","","9.0","4.0","5.0","0.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Choithramani","Japan","2012-06-17","I went on a domestic flight from OKA-HND. The flight was very comfortable. Since I was tourist in Japan I requested the air hostess to teach my daughter Japanese paper folding 'Origami' and she squatted down for 40 minutes and taught my daughter with a smile and in the end presented her with an ice-cream. The service was great for a domestic flight.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Robert Thompson","Australia","2012-06-17","We experienced the cancellation of our flight Narita/DME. Sincere thanks exceptional service and support we received in the business lounge. The cancellation was annoying but unavoidable. Assistance and courteous support meant no hardship resulted and we arrived at our destination with gratitude.","","","Business Class","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C McGinn","Canada","2014-08-15","I write this review from YQR one of the smaller airports in Canada. I further write this as one who travels frequently for both work and personal on this occasion with my husband and 2 children. We arrived at the cut off time for a 5.50 am flight. We were channelled into a line up for manual check-in. Note: for some reason I didn't receive the usual check-in notice 24 hours in advance to do online. I tried to do so but it wasn't allowing. We wait in line for manual check-in with one attendant. She continued to help one family for 20 mins (from the time we arrived). They appeared to be moving their lives from A to B. If we were earlier given the circumstance we still would have been notably late for check-in. No other attendant came over to help check people in. Meanwhile several people missed their flight to Calgary. Remember this is Regina SK. Finally our turn I learn that between 11-13 people per flight are randomly selected for manual check in and unable to do e-check-in. Odds are that 1 in our family of 4 was randomly selected which resulted in our inability to e-check-in. OK we accept missing the flight with the script from the attendant ""there is nothing we can do."" We later find out that a person who was quite far behind us was accommodated and put on the flight. We had breakfast with the family as we wait 4 hours in Regina to catch a different flight. Long story short: rude service upon initial arrival at airport short staffed at manual check-in no responsiveness from walker by attendants to help our family shuffle along while others appeared to be moved along others behind us accommodated. We received the text book verbiage from the attendant and was one of the more phoney/unauthentic explanations I've received. Disappointed beyond words and will do everything to not fly with WestJet. They apparently pride themselves on customer service. This was everything but customer service.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Grove-White","Canada","2014-08-15","Never flying WestJest again. Made it from Toronto to Vancouver fine but connecting flight to Victoria was cancelled due to 'maintenance' issues. WestJet refused to rebook us on an Air Canada flight and worse were out of hotel vouchers in Vancouver so gave us the non-option of flying to Calgary to stay in a hotel for approximately 6 hrs of sleep or leave us on our own to find our own accommodations. Not impressed.","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Whittaker","United Kingdom","2014-08-14","Was very worried about travelling with Jet after reading the reviews but was pleasantly surprised. Staff were pleasant food was good plane toilets clean in fact we had four very pleasant flights from London to Mumbai then Mumbai to Sri Lanka and back. Jet was cheaper than the other airlines and proved to be good value for money. All that we want is a pleasant safe journey. I can understand that if you want a choice of food and extra large seats then Jet may not be the airline for you but I would definitely say don't worry about all that you read give them a try and make up your own mind.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Murray","United Kingdom","2015-03-04","A short break from EMA to AGP and home again. Both flights full (half-term week) but both were boarded and despatched on time. Good flight deck info during the flight. Lack of any seatback pocket/storage a pain but manageable for a 2.5 hour flight. Irritating loud adverts from the PA but not a problem with headphones on. Decent experience for the reasonable price paid.","","","Economy","","8.0","3.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Brewer","United Kingdom","2015-03-04","Just flown LBA-FUE return in the past week outbound by 752 ret by 738 both flights landed early service excellent seat pitch adequate with upgraded seat type but I did find them a little hard after 4 hrs or so. Will fly again with no hesitation.","","","Economy","","8.0","3.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Lubbers","United States","2012-05-27","777 SYD-NRT and 787 HND-PEK. Food was good but not fabulous on both legs IFE was good but other carriers have a much broader selection. Where JAL truly stands out is customer service. From the moment the boarding pass is scanned at the gate to the exit onto the jetway one gets the impression that these employees care about superior service. How refreshing after the take-it-or-leave-it attitude on most US- based carriers! 787 was a nice experience with the oversized windows which darken at the touch of a button and the ride is slightly quieter than other aircraft's but cannot see that the individual passenger experience is greatly improved. My only criticism of JAL is that the cabin is kept a little warmer than I would like as others have commented - still it wasn't bad enough to deter me from flying them again.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Sijapati","United States","2014-08-14","DEL-KTM. I have always used Jet Airways whenever possible to adjust in my flight legs. I find their service to be better than other Indian carriers (or international carriers for that matter). Their selection of IFE is huge and diverse. The aircraft is newer than most European/American carriers and thus have more advanced features like larger screens easy navigation/selection etc. The food selection is also nice and include a combination of both regional and international meal options. Finally the group and air crew service attitude and willingness to help stands out. They are courteous and have a good deal of professionals makes you feel you're in good hands. I would fly Jet whenever possible!","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rajiv Khanna","United Kingdom","2014-08-11","Flew LHR-DEL July 2014. Service was awful. Toilets were dirty. Food served was stale and badly presented. Staff were very apologetic but could do nothing and blamed their caterers. When we landed I wanted to complain but the ground staff said there was nothing they could do. Gave me an email address to write to. I duly wrote to them and nothing since not even an acknowledgement. Never again will I fly this airline.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Raymond Humphrey","United Kingdom","2015-03-04","22nd Jan Leeds Bradford to Alicante. Booked window seat for my husband with no window very uncomfortable seat. Booked for food online had to keep asking when this was going to arrive. Did not find service very good.","","","Economy","","1.0","1.0","3.0","2.0","","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Flynn","Thailand","2012-05-20","Vancouver-Tokyo-Bangkok. The service was outstanding the food the same. The seats on these flights are outdated and have not been upgraded in years. Other airlines for the same price or lower provide better seats. It is a long trip and for the cost of a business class ticket better seats are expected and should be provided.","","","Business Class","","3.0","1.0","5.0","5.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Fairfex Dennis","Canada","2014-08-07","I have been travelling on Westjet for many years now and the definite drop in service reliability and quality is astounding. My last four flights have been delayed with no reasonable explanation as to why (No I am not exaggerating). Yesterday my flight out of Victoria was delayed. When I asked the agent at the counter in Victoria why my last three flights were delayed she was very sarcastic and said I guess you are just unlucky” and turned to chat with another agent! To me that was just an example of Westjets decline in customer service. Imagine my surprise when my connecting flight in Vancouver was also delayed. But it gets better once on the aircraft my seat was full of crumbs the tray was stained with coffee (I paid the 30 dollars for the plus seat) and the entertainment system did not work.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kevin Johnson","Canada","2014-08-07","Flew from Prince George to Vancouver on the 737-700. Great smooth flight staff were very friendly and helpful. At 6'2"" the seats were adequate. Entertainment was good snacks were good. Would definitely fly again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","H Aggarwal","United States","2012-04-25","Still at Tokyo NRT Admirals club waiting for connecting AA flight to Dallas. First leg New Delhi to Tokyo. In New Delhi after priority boarding was over everyone else was waiting when suddenly a Japanese official turned up and started moving a few people from the back of line and few late comers towards the priority entrance. He kept shouting – with no one understanding and shrugged others off. Awful inflight service it seems as if staff are forced to serve passengers they want to get it done as soon as possible and don't respond to calls. I saw calls from multiple passengers left unanswered. Most of the food was ok. Twice they provided empty cup for tea/coffee as part of meal tray but my cup went empty both times. On the other hand admiral club facility at NRT proved to be a great experience. Much better than those in Chicago. After today's experience I would not travel JAL unless I am forced to.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sheela Shah","United Kingdom","2014-08-06","Have been travelling Jet Airways business class London-Mumbai frequently since 2005. This year I have been very disappointed. Dirty toilets with non-functional soap-dispensers toasted sandwich snack served cold! Delay in clearing trays to entrap one down seemingly forever poor announcements in the airport lounge area apathetic cabin crew unilaterally working headphones and the last-straw - allocated seats being occupied by ""upgraded"" economy class customers. Poor show all around!","","","Business Class","","3.0","4.0","3.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Valkenburg","Australia","2014-08-03","I was quite sceptical about flying Jet Airways after reading all the negative reviews so I was pleasantly surprised on both legs of my flight Singapore-Delhi-Singapore. The plane was clean seats comfortable food very good and inflight entertainment excellent. The staff were attentive and were there when needed. If this is the standard then I will definitely fly with Jet Airways again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Joshua Lamb","United Kingdom","2015-02-24","Flown with jet2 now for about 5 years running and never had a problem with them. Flew with them in August from Newcastle to Lanzarote and stayed there on a package holiday with them for 11 nights. Through the flight they told us all the deals they had on and they gave us plenty of chances to purchase something. We had good flight times as we left Newcastle at 15.20 on time and arrives in Lanzarote at 19.30 which was 30 minutes early. I travelled with 5 other people and we all had 22kg baggage allowance 10kg hand baggage each and we all had transfers. Very cheap holiday and good value for money.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Lehnert","Mexico","2012-04-12","I had two flights - one from Beijing to Tokyo and a connecting flight from Tokyo to San Francisco. Both were excellent. Flight attendants were polite helpful and made sure blankets and pillows were available. FA's responded quickly when I needed water for medication. Meal service was excellent with good food on both flights and real silverware. Seats were more comfortable than you usually find in economy. Overall I was very pleased and will definitely fly them again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Sitaraman","India","2014-08-03","SIN-Chennai on 19 July 2014 on 9W21. Flying an international route of Jet after 4 years. Flight was on time. Aged aircraft that should not have been flown on an overseas route. Seats cushions were so thin that it felt like sitting on a metal seat. Leg room was totally inadequate for a 4 hour flight. Wonder if seat pitch was just 29"". Food was reasonably good but standard of service seems to have gone down in the last 4 years. Jet should definitely fly newer planes with better interiors and seat pitch on international routes.","","","Economy","","4.0","1.0","3.0","4.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Manveen Rana","United Kingdom","2014-07-29","Travelled on Jet from Heathrow to Delhi 3 months back. To be honest I don't know the difference between this airline and the poor standards of Air India. The seats were rock hard and cramped and I had to put a pillow underneath. So uncomfortable. Food was very bland and nothing special. Service was slow. The only good thing were the young pretty girls of Jet Airways.","","","Economy","","4.0","1.0","3.0","2.0","3.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Prust","Germany","2015-02-12","30 January Dusseldorf - Leeds Bradford. The flight was fine the cabin crew were efficient and although the selling is mildly irritating an IPod and earphones take care of it. We were late taking off due to some passengers arriving late at the gate but this was due to issues at the airport and were not Jet2's fault. Leg room was reasonable and the plane was clean. Not much more that you can expect from a just over one hour flight.","","","Economy","","8.0","3.0","4.0","0.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","T Fukuyama","Japan","2012-03-12","B777-300ER skysleeper solo (CDG-NRT) 3A. Seat is not full flat and is uncomfortable and old. It is possible to fully extend your legs although your heel is in the air because of short seat. Inflight entertainment is good and enough to enjoy in Japanese English and Chinese. The 10 inch monitor is very small and old-fashioned. I chose Japanese cuisine and seasonal appetizers were very cold (almost frozen). A la carte menu was very good.","","","First Class","","6.0","2.0","4.0","5.0","5.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Dinesh Parakh","Canada","2014-07-29","We've been flying Jet Airways for a number of years both international and domestic (India) routes. Staff is friendly and helpful and seem pleased to be of assistance they are certainly not surly like some airline attendants. It is small touches that makes flights on Jet Airways satisfying. Hand lotions in the economy class bathrooms toilets equipped with bidets an extensive selection of vegetarian menus (oriental Jain Hindu vegan etc) art-house and hard-to-find movies on the entertainment system. If Jet Airways was part of Star Alliance it would be one of my first choices.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ben Anderson","Canada","2014-07-25","Flight 146 Victoria to Toronto. Arrived at the airport 35 minutes before my flight. I was told by the customer agent that I had missed the ""closure"" time of the flight (didn't know it was 45 minutes) and he put me in a separate line to be re-accommodated. All very polite and no problem. My line was getting bigger. I counted 12 people then 17! Eventually I was re-booked via Calgary. My concern is that I found the cut-off times deep in Westjets website. Please make this info more visible or even on the Ticket.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Wilson","United Kingdom","2015-01-14","Flight from Arrecife to Glasgow airport on January 6th 2014. Several weeks prior to flight the times were changed meaning a later arrival at Glasgow on the return flight. At Arrecife the plane began to taxi to the runway then stopped. The captain announced a small technical fault. The plane was directed back to the stand and engineers called. As it could not be fixed it was finally decided to return to Glasgow flying low in the hope the fuel would last the journey otherwise we would have to land and refuel at Manchester. The arrival at Glasgow was just under 3 hours late meaning we did not get home until almost 2am. On the flight from Arrecife we were sitting in the plane for over 2.5 hours before take off and only the children were given water. The adults had to pay for drinks including water. They also ran out of food. I would now rather fly from Scotland to Gatwick and then onward with a different airline as Jet2 seem plagued by technical faults and have spoiled the end of three holidays for us. They are not a cheap airline and they are uninterested in the welfare of their passengers.","","","Economy","","","4.0","3.0","1.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C McFarlane","United Kingdom","2015-01-14","Edinburgh to Chambery on Dec 27th. The weather was poor so Jet2 unloaded ski bags before departure to enable them to carry extra fuel. They didn't just unload skis though they also left behind a bag with all our children's clothes. They didn't tell passengers if their bags had been unloaded but left everyone to wait until all bags had been collected to work out that theirs was missing. We were diverted to Lyon and had to wait 3 hours before we were allowed off the plane. In that time jet2 offered us a single complimentary drink but insisted we pay for all snacks. Once in Lyon we were bussed to Chambery arriving many hours after the original scheduled time meaning all transfers had been missed and we would have to sleep in the airport overnight. Jet2 then refused to offer any assistance claiming their responsibility to us was over. Not easy with 2 young children. We contacted jet2 about the delayed bag and they refused to have it sent on to our resort saying it was up to us to make arrangements to collect the bag ourselves and at our own expense. There's no car hire in the resort and no suitable public transport so no way to collect the bag ourselves. Even if there was it's a 6 hour round trip. After 4 days the airport staff not jet2 delivered the bag. The flight out had no onboard catering and although we had booked and prepaid meals we have been told we need to write a letter to claim a refund instead of them processing it automatically. On the return flight the meals were burnt and they didn't have any replacements. In all the worst uncaring customer service ever.","","","Economy","","","2.0","1.0","1.0","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Mark Freyton","United Kingdom","2012-02-29","Nagoya to Narita to connect with an international flight in J Class. Airport experience consistent efficient check-in and security and very disappointing lounges. No food on offer for this early morning departure. Boarding well organised and friendly crew. Sadly again nothing but a cold drink on offer on this 55 minute flight. Have travelled JAL a few times in Executive Class and it seems you never get anything but a cold drink in a paper cup. Connection worked well though. Sadly the lounge in Tokyo was so busy I did not get to eat there either.","","","Business Class","","6.0","4.0","5.0","1.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Elizabeth Poole","United States","2014-07-20","I booked with Delta to go to Vancouver from NYC and back. Was rerouted to Westjet both trips and was more than happy with Westjet service. Admittedly in-flight entertainment system left a lot to be desired but in reality who really enjoys watching movies on tiny screens? The main thing to me is that all 4 legs of the trip were on time the seats were comfortable - okay at only 5 foot tall I don't really need a lot of leg room - the staff were courteous and pleasant and the luggage was delivered intact and speedily. Considering these were short-haul trips Westjet is as good as other airline and even better at keeping to schedules. Another plus is the helpfulness of the ground staff - they were so friendly and approachable. All in all a good experience.","","","Economy","","10.0","4.0","4.0","0.0","2.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lou Hankins","Canada","2014-07-20","Booked a WestJet Vacations package from Toronto to LaGuardia (New York) and paid extra to leave earlier in the day (12.25) on July 2 so we would have more time in NYC. After sitting on the runway for more than 1.5 hours they informed us that no flights were landing in NYC due to Hurricane Arthur we were returned to the gate and told to ask the attendant to move us to another flight. Since the attendant had no idea what was going on she told us to go to the main gate where we waited in line for an hour only to be told that the flight was delayed until 18.40. Later in the afternoon they told us that the flight was delayed further to 20.10. 3 flights worth of passengers were held in the waiting area and no one was offered water or a food voucher. Our flight was finally cancelled at 21.00 and without any shame WestJet handed out business cards with a number to call to rearrange our flights. The line was busy for at least an hour so we left the airport and were left to find our own accommodation for the evening in Toronto. We called WestJet Vacations and were offered the same flight the next day and with the only compensation being that they would arrange to have my friend and I in adjacent seats without a charge. The flight the next day was delayed one hour and there was no TV service available. WestJet made no such effort to do the same. On the return flight we were delayed 1 hour and 5 minutes and again there was no TV service until mid- flight. No recommendation is given based on the non-chalant and casual way that WestJet handled the entire delay on both legs and the colossal mix up with the hotel reservations.","","","Economy","","","2.0","3.0","3.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","F Cammish","United Kingdom","2015-01-14","We travelled to Crete last year different aircraft from another airline clearly very old were told the original had broken down but on returning to U.K. two weeks later found we were on the same plane. The seating was a different configuration so did not get the extra legroom seats we had booked! On landing at the baggage hall we found one of our premium quality cases had one of the wheels ripped off. Did all the claims procedure and got nowhere after six months of emails etc. gave up. We will never use this company again. On the holiday we only saw the rep at the hotel twice on arrival and departure.","","","Economy","","","1.0","1.0","3.0","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Raj Manakkal","United States","2012-02-28","ORD-NRT route Executive class. Cleanliness and high quality service can be expected. Would love to see JAL compete more with entertainment: entertainment network choices are not as high as a US based airline. Food: Though quality is quite good the Western menu is pretty much steak and 1 other seafood choice. The eat any time menu seems to be the same as well over the last few years. Cabin comfort: The HVAC of aircraft is usually very warm to the point that it becomes uncomfortable for some Westerners. Other Asian airlines are becoming super competitive and I think JAL can do better.","","","Business Class","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M van der Vaart","Belgium","2014-07-20","Traveled with them Brussels-Newark-Brussels. Online check-in was not possible service at the check in desk was OK but by the time we boarded one of our seats was broken and did not recline. The flight attendants did nothing to make up for this. After the return flight some luggage was lost and after calling the office at Brussels airport for 2 days I received an email address from them. It has been 2 months and I am still waiting for a reply. I am appalled by the lack of quality in their customer service.","","","Economy","","","1.0","2.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Colquhoun Alexandra","Canada","2014-07-17","I pre-ordered my snack ahead of flight and online the snack with cheese cold cuts olives apricots and very thin bread slices did not resemble what was online. I was not happy. The flight attendants did not come around with coffee or tea after we ate and they certainly had time to do so! Not impressed with this flight on #674 departing Calgary at 5.15 pm and headed to Toronto last Thursday. Sure hope the trip home is better.","","","Economy","","5.0","4.0","3.0","2.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Noon Elizabeth","United Kingdom","2014-07-17","Flying from Newcastle to Malaga - great flight. Return journey - paid 59 euros as 4 kilos over on cases (did not buy anything extra that weighed that). Pilot informed us we had missed our slot so we had to wait another 30 minutes. He then informed us that there was no air conditioning another 30 minutes wait - some passengers did receive water from staff but not all - thought we were travelling with Ryanair.","","","Economy","","5.0","5.0","4.0","4.0","0.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Susan Jones","United Kingdom","2014-12-31","I travelled from Spain to Manchester. The price was as expensive as mainstream airlines by the time I added luggage. I was travelling alone so refused to pay to pre-book a seat. The seat allocated was tiny. I am 5ft and it was uncomfortable. I asked if I could move to another larger seat which was empty but the cabin crew refused because I had not paid. Customer service at its worst.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","D Ryan","Australia","2012-01-30","Sydney to New York via Tokyo in premium on all flights. The seat was very good and recline is decent with enough legroom. Service was excellent on the USA legs yet the Sydney routes not as good. Extra services like lounge access priority boarding and priority baggage handling make PE on JAL an excellent choice!","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Cronin","United Kingdom","2014-07-17","I would first mention that I have been a fairly frequent customer of Jet Airways over the last 7 years and generally find the company to be welcoming and efficient. This morning I flew JetKonnect 9W 2348 from LEH to Delhi. JetKonnect appears to be a low-cost arm of Jet Airways though in my opinion it does not seem to be very clearly differentiated from the main company in its marketing. I paid a very high fare for a one-hour flight sector in India. Despite having checked-in on-line the previous day and arriving at the airport 2 hours before the scheduled departure time with a printed boarding pass I had to queue for more than 45 minutes in a poorly managed utterly chaotic check-in area. There was no separate bag drop for already checked-in passengers. On eventually reaching the check-in desk I was told that I was 7 kilos over the 15kg checked-baggage allowance and had to pay an additional INR2000 in excess baggage charges. However I was 1kg under the 7kg cabin baggage allowance. I was invited to transfer 1kg of items from my checked luggage to my cabin baggage in order to save myself 1kg (INR300) excess baggage charge! This was hardly appropriate in the hectic environment and it seemed a nonsense not to combine the checked-baggage and cabin-baggage weight allowance. After all what difference does it make whether the total baggage allowance is carried as cabin or hold baggage? Given the very high fare charged by JetKonnect the hold-baggage allowance of 15kg seemed unreasonably low compared to industry standard of 20kg or 23kg. I was transiting to an international flight on another airline at Delhi airport and my hold-baggage was under-allowance for that flight. In order to complete the excess baggage payment I had to negotiate my way back through the security check-point to the terminal entrance where the Jet Airways ticket desk was located and then repeat the lengthy entry security check to return to the check-in desk. After dropping my checked baggage I proceeded to a long queue at the boarding gate. On eventually reaching the boarding point I was told to go back to a hold-baggage sorting area to identify my bag before it was loaded onto the aircraft. This unusual procedure had not been advised by the check-in agent and I saw numerous other passengers being turned back like myself to complete this task which had not been explained to them. It was therefore no surprise that the departure of the flight was delayed because of hopelessly inefficient ground handling. The flight itself was entirely uneventful but the experience at LEH airport was truly dreadful and judging by the comments of other customers my experience was not isolated.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Shulman","Canada","2014-07-13","We flew WJ for the first time in May 2014. I had booked a round-trip between Montreal and Fort Lauderdale. Our Plus seats 2 E/F for the first leg and 3 A/B on the way back. On the way to FLL the entertainment system in our row did not work at all. We did not make an issue of this because neither one of us were going to use it. At 6’3 the seats offer enough room for me to not cramp up but a standard emergency exit offers more. There is no extra shoulder room in these seats. The attendants were and the food/drink was fine. The flight was uneventful. On the way back to Montreal our entertainment system did not initially work and I upset this time because I wanted to watch a movie. I was offered the option to move seats but the system came on and all was well after that. Everything else was the same as the other flight. Given the choice between economy on any or WJ plus I will take the plus for the $40 upcharge.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Townhill","United Kingdom","2014-12-18","Manchester to Fuerteventura Flight LS909 28th November returning 5th December flight LS910. This was our second trip with Jet2 and we must give our thanks to all the staff for another wonderful travelling experience. Ground crew and cabin staff were so friendly and helpful. Captain and crew kept us well informed and up to date. Unfortunately we flew in bad weather and as I don't like flying it could have been a bad experience for me but we felt safe and comfortable throughout. Although I won't be rushing to fly again I would not hesitate to go with Jet2 when our next trip is planned.","","","Economy","","10.0","4.0","5.0","3.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","David Maerz","Australia","2012-01-19","SYD-TYO-SYD. Excellent service from cabin comfort and cleanliness to food (variety and quantity) to attentive and professional cabin crew. Experienced the First Class lounge at Narita for the first time and was impressed. Good selection of food and drinks and very comfortable. Have already booked our next journey with JAL in April.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Smith","United States","2014-07-10","I flew from Chicago to London (United) and London to Mumbai followed by another trip from Mumbai to Hong Kong and return all the way back. It was my first experience with the airline and was a little nervous as the reviews were not that great. But surprisingly my flights were almost on-time. The food was delicious and satisfying. Alcohol was available whenever needed (a big plus point). The seat was comfortable. The only negative throughout the itinerary was at London Heathrow where there was some chaos but that too was not the airline's fault at all. Things to improve can be probably: the staff could be a little more visible when needed and use of better headphones to go with the great entertainment system. I have traveled on the Mumbai-London route a lot and Jet Airways is definitely up there.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Daman Malone","Canada","2014-07-08","My wife and I traveled from YYC to YYZ on a trip to house hunt and visit friends. First issue was the flight out we had a 20 minute delay due to issues with the plane of course I'm glad they noticed the fuel leak before taking off but at least they could have done something to keep the over heated boring wait a little more enjoyable like hand out free headsets. I'm sure the $1200 for the return flight should cover a $3 (Cost price) headset also on the first flight the TV was jacked and flickering so watching any channel was a waste of time. Flight was ""Sold out"" so I could not change seats. Second issue was on the return flight. Is it ok for a father to encourage their child to scream and shout? I along with everyone in the 6 row radius heard these screaming kids after explaining to the father I don't want to hear your stories I just want a quiet flight back to YYC. I spoke to the stewardess and she just laughed and explained that she couldn't do anything. This was so bad and I had been told by friends who flew WestJet that there not good but I like to judge myself - judgement made.","","","Economy","","1.0","4.0","1.0","3.0","1.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Cookson","United Kingdom","2014-11-12","We have just used Jet2 for a holiday for the first time and it wont be the last I can't believe how efficient they were. Due to the extra security we have experienced at Manchester Airport in the past we arrived 3 hours before our flight time to ensure we had plenty of time. We got out of our taxi 5am and by 5:30 we were sat having a coffee. On checking in we were given our gate number and advised it was quite a walk to the gate which was a help as the information wasn't up on the departure screens. The staff both on the ground and the aircraft were professional and friendly and would recommend them. Our return flight was just as good coming home.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","W Watson","United Kingdom","2014-11-12","First time with Jet2 from Newcastle to Malaga. Impressed with leg room - better than Easyjet. My one problem with Jet2 is when I have looked to book further flights for next year the price for hold luggage is extortioniate and I am reluctant to pay more for luggage than I pay for my seat.","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Handa","Australia","2012-01-09","SYD-NRT-SFO return Dec 2011/Jan 2012. Premium Economy seat was not as good as I thought. The leg room was fine as I am not tall person but the seat recline was just as bad as economy. The lounge service was a bonus. The food was the same as economy and was ok. Movie selections pretty much the same as other airlines. FA's were professional polite and pleasant.","","","Premium Economy","","6.0","2.0","4.0","3.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Michael Dielissen","Canada","2014-07-08","I flew YYZ-BRU-YYZ in May and this was my second trip on Jet Airways. I have flown to Europe on KLM BA and Air France so I am comparing my experience with these airlines rather than other Asia carriers. Price - The price to Brussels on Jet Airways was about 20% cheaper than the Business Class fares on the carriers mentioned above that would have met my itinerary requirements. I usually book 2-3 months in advance and keep an eye out for seat sales etc. Lounge - At Pearson Jet Airways is in Terminal 1 and shares the lounge with Air Canada. In Brussels they have their own lounge which caters more to the Indian taste. (Not that I mind I enjoyed chicken wasabi sandwiches). Priority Services - The priority boarding has improved since my last trip in November especially on the Brussels site. I had no trouble accessing the gate agent and boarding the plane. InFlight - The inflight service is very well done the meals tasty a good selection of entertainment and fully flat sears for sleeping with sheets and comforter. Comparison to other carriers - I would say that other than price each one of the other carriers I have flown are better in one respect but not the others. Jet Airways is number 2 in all the categories for me which makes it an all around good experience and is why as long as they are the same price or cheaper I will fly them over the other choices. (BA has the best seat but the worst food the worst airport to transit ok service - Air France has the best food but I don't like the seats KLM usually has the best service but the worst seats).","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Purna Ananth","India","2014-07-08","9W 75 HKG-BOM: They really need to do something about their cabin crew. They had 4 crew serving Economy. The crew were plainly incompetent and not interested. No smiles no greeting no warmth. They were badly groomed. They couldn't bother to serve my VLML meal even though it was listed in their manifest until I had to insist that they search for it. They never came by with a tray of drinks/water for the second time on a 5+ hr flight. They could not be bothered do the pre-flight checks and during take-off and landing. On the plus side the A330-200 cabin was clean leg room was OK not great. Flight was on time and piloting was good.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Roger Stone","Australia","2011-12-12","Sydney-Tokyo-London return. Superb flights all on time or early. High quality and professional inflight service where flight attendants seemed to be able to anticipate one's need before-hand. With the possible exception of SYD-NRT high standard of food offered throughout. The bathrooms were kept spotlessly clean and looked brand new. Good quiet first class lounge at Narita although Japan Airlines uses the BA First Class Lounge at Terminal 3 at Heathrow and this was not so good. However for the price offered this was very good value for what was overall a five star experience.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Purna Ananth","India","2014-07-08","9W 10 BOM-SIN. First the good news - check-in was quick flight was on time. Next the bad part - they really ought to stop flying a 737-800 for 6 hours on this route. Seats were cramped entertainment was poor and the cabin crew though friendly were pathetic. They did not have the VLML meal that I had pre-ordered and confirmed with them twice before the flight. They forgot to serve the bread with the meal and one lady came by sheepishly with it after people had finished eating. Clearly their cabin crew training standards are dubious so is their catering.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Richardson Maria","Canada","2014-07-06","We took our first flight with WestJet this year from Toronto to Vancouver and back. On the way to Vancouver we had plus seats. Well that was ok for me as I'm not a very big person however it was not much of a *plus* for my husband who is not as small as I am. However on our return trip we arrived at the airport and found our trip had been cancelled. The reason ""due to a fire drill at the hotel our crew was at they did not acquire the proper amount of sleep"". Keep in mind our flight out of Vancouver was for 3.50pm. They were unable to put us on any other flight and set us to fly out of Vancouver at 10.45pm and not arriving in Toronto until 6.07am the following day. We were given two vouchers from WestJet for $30 each to make up for the inconvenience of our journey. We will never fly WestJet again.","","","Economy","","1.0","0.0","2.0","0.0","0.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Dormand","United Kingdom","2014-11-06","Travelled with jet2 to Benidorm on the 11th October. The check in both ways was fast and efficient - plenty of leg room on the plane and service very good.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","E Smith","United Kingdom","2014-10-31","We were told at the airport when checking in that if we wanted to have seats together we needed to pay extra for this. If we paid there were plenty of seats together if we wanted them. I don't know if they charge extra for people wanting to stay together in the same room when people book a holiday! On the return flight they just has one desk open for most of the time to check in at. At the airport over 2.5 hours before the flight we spent most of the time standing waiting to get checked in. We then had to wait 30 minutes on the plane while the rest of the passengers tried to get through security. With no time even to buy water etc at the airport they made plenty of money from their trolley service. Although the fares were reasonable and the plane fine the customer service on the ground is terrible.","","","Economy","","2.0","4.0","3.0","0.0","","","","4.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","A Bartlow","United States","2011-10-17","San Francisco to Tokyo return with our 2 month old son. They provided diapers and a bassinet for our son to sleep during the flight. The staff was very courteous and helped us before during and after the flight. We also had priority boarding because of our baby so we did not have to stay in line. They have individual TVs and the beverages are free unlike US airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Collard","Canada","2014-07-06","Victoria-Toronto-Halifax (21/5/2014) and return (27/5/2014). About eight hours overall travel time each way all four legs with B737-700 aircraft. Flights on time luggage delivered promptly cheerful and hard-working FAs throughout making several water runs. The only negative aspect of WestJet is the lame unprofessional attempt to inject humour into the in-flight announcements. AV doesn't offer much but that doesn't matter because I always bring my own reading material. Didn't purchase on-board food items. (As most Canadians do for domestic flights I bought things from a sandwich counter near the departure gate just before boarding.) I used to take transcontinental trips of this kind with Air Canada but more and more AC flights are being downgraded to the AC Rouge division. With WestJet you don't run that risk and WestJet's fares are no higher.","","","Economy","","9.0","4.0","4.0","1.0","2.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John Frewen-Lord","United Kingdom","2014-07-06","Flew YOW to YYZ on 1st July my first flight on WestJet. Wild takeoff seems we hit 35000 feet in half the normal time. Small snack but it was a 40 min flight and I wasn't expecting anything. The two flight attendants were a bit childish in their demeanour but otherwise friendly and professional. Nothing here to stop me flying WestJet again on my next visit to Canada.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Passi","India","2014-07-06","9W 121 London to Delhi. Flight was scheduled to depart at 8.45 pm on June 30th but took off at 6pm on July 1. I travelled on the Delhi-London-Delhi sector and was shocked at the poor service provided by Jet Airways. The flight was over booked and late. Then finally we all boarded (there was no signage for where to board for the economy class passengers) amidst some confusion. The Captain then announced that there was a technical error and it would soon be fixed. This continued for over four hours until we were finally deplaned at 1 am. In this interim we were served dinner. The crew was not available or responding to any call bells for water etc. They just kept ignoring all passengers even the elderly and those with children. After we were deplaned the nightmare continued. It took two hours for the ground staff to arrange hotel accommodation and in the interim they refused to tell us which hotels etc. We were expected to empathise with them! Clearly they were unprepared and had not thought ahead to plan for such a situation. We lost a night and a full working day as well. Terrible experience and the worst was the attitude of Jet Airways.","","","Economy","","","3.0","1.0","3.0","4.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Scott","United Kingdom","2014-10-31","Pleasantly surprised with our recent return flights from Glasgow to Barcelona. The plane was clean and comfortable. There was no quibble over hand luggage and plenty of room in the overhead storage bins. The service was good and the choice of on-board catering good. It was a pleasure to fly direct from Glasgow to a main airport not one miles away and not to have to change 'planes at Heathrow.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Tom Moran","United Kingdom","2014-10-31","My wife and I were due to leave Funchal Madeira on LS390 on the morning of 20/10/14. In the event we were delayed by 24 hours due excessive wind storms. Despite the frustrating circumstances communication and co-operation by Jet2 were absolutely excellent. The 24 hour hotel provided was first class the transfers prompt courteous and efficient. Once we were airborne the Captain entered the main cabin apologised for the inconvenience explained in detail what had occurred and his flight plans.","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Rose","United States","2011-10-16","NRT-SYD in Premium Economy. This cabin is a well-priced alternative to economy in theory contains shell-style seats good IFE etc. My biggest complaint is related to legroom. Although Premium Economy has more advertised legroom than Economy due to the presence of large metal boxes (presumably supporting the IFE) under the seat in front of me I couldn't fully extend my legs which made it hard to sleep hence negating the value proposition. I did notice these boxes throughout the cabin so suspect it wasn't just my seat. And I'm neutral to negative on the shell seat as well. Yes it is nice that nobody is reclining in your face but the slide is awkward and I don't find it terribly comfortable. Food in Premium Economy much more akin to Economy than Business. Cabin attendants were attentive warm and professional.","","","Premium Economy","","5.0","2.0","4.0","2.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Gilbert Flora","United Kingdom","2014-07-03","17th June 2014 at 16.50 flight WS533 Halifax to Hamilton. Flew from Halifax NS to Hamilton on the 17th June and pilot was able to land in the storm where a Tornado hit Barrie earlier. He had to abort the first try and it was very scary. Commendation to the pilot and crew very professional all passengers breathed a sigh of relief and clapped when we got down in one piece. Would recommend this airline.","","","Economy","","10.0","4.0","5.0","4.0","2.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Didier Nemery","Belgium","2014-07-03","Flew with Jet Airways this week Brussels to Newark. Although we had a good experience five years ago on the same leg their service has substantially deteriorated over time. Rude unresponsive flight attendants who could not care less about passengers poor to indecent meal quality chaotic seat allocation (we were a family of 4 and we were scattered all across the A330 online check in the day before departure did not let us reserve seats saying ""no seating available""). Unhelpful staff at Brussels airport. To sum it up extremely disappointed. Would not fly Jet Airways again and would certainly not recommend.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Vikram Pathania","India","2014-07-03","I boarded the Jet flight from Delhi to Heathrow at 1pm. The take off was scheduled for 1.45 but we were informed that there would be a short delay due to a technical glitch. The delay stretched on and we sat on the tarmac until close to 2.45 with no further information. Some lucky passengers got drinks (many did not) and no food was served. Then we were informed that the technical glitch would take several hours and that we would be deplaned. It took another half hour to get us off the plane and then complete chaos reigned. There were no instructions on what to do next or where to go. There were 2-3 Jet ground staff members surrounded by knots of increasingly angry passengers demanding guidance. The Jet ground staff appeared totally clueless on how to handle the situation. One staff member said we would get new boarding passes (not clear where) while another said that the Delhi based folks should go home and come back at 11 for a 2.15 flight. There were many passengers who were from outside Delhi or who were tourists/visitors who had checked out of their hotels - they were told that hotels would be arranged. There was no protocol no clear communication - utter chaos. It went on this way all the way to the airport exit - when I left at 5PM there were still several passengers (including elderly folks) waiting for a coach to take them to a nearby hotel. I have noticed a sharp fall in the service quality at Jet - the staff used to be friendly and competent about 10 years ago but have become brusque dismissive and unpleasant besides increasingly incompetent in recent years. Awful experience.","","","Economy","","2.0","3.0","1.0","0.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Denise Gartshore","United Kingdom","2014-10-31","First time I have flown jet2. Very impressed. Checked in both ways in less than 5 mins and thought seats were comfy with loads of leg room. Staff very polite. Flew from Glasgow to Palma and back 10/10 from me.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Rose","United States","2011-10-12","JFK-NRT in Business Class on B777-300. Exceptional service and delicious food. Seat comfort was good - not great as I found the bed position to be a bit awkward and hard to get comfortable for sleep. IFE excellent. Only real negative was the 2x3x2 configuration which would be unacceptable if I had a middle seat. Ground staff and cabin crew were attentive professional and caring.","","","Business Class","","9.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Jacqueline McGill","Australia","2011-10-09","LAX-NRT-SYD premium economy. The staff were lovely very helpful. The seats were terrible my husband is 6'2"" and I am 5'7"" and neither of us could get comfortable. They may suit if you are under 5' but for average height and weight we found it impossible to get comfortable foot rests were too short (cut into your calf) and when the seat reclines it creates a gap at your back that makes it very hard to relax. The cabins were also very warm no airflow and food was also terrible.","","","Premium Economy","","2.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K McBurnie","Canada","2014-06-18","Pearson - LaGuardia: Waited 7 hours at LaGuardia after first flight was cancelled with absolutely no information from Westjet. The staff (frustrated with customers) turn the TV off and walked away from the gate. It would have been nice to have been given information about something like the AA and other flights at the other gates in the area. The staff were also very unfriendly anytime approached.","","","Economy","","2.0","3.0","2.0","3.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Kroeker","Canada","2014-06-16","Recently traveled YWG-LAS via YYC. Flights left on time and overall flight was ok. I have to say the joking manner in which the flight attendants have is something to be desired. Why can't they just act professionally and be friendly? I was seated in the Plus section extra leg room is nice free liquor and snacks but seat width or pitch is no more. I traveled the last leg in a standard seat and I must say it's not too pleasant. Overall was satisfied but would take the competition over WJ any day.","","","Economy","","5.0","3.0","3.0","4.0","1.0","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Alan Anderson","United Kingdom","2014-10-28","As someone who had not flown for over 10 years I booked a flight return from Edinburgh-Mallorca on 6/10/2014 which cost me £303 flight only expensive enough! When I arrived at Edinburgh Airport I was told I had not booked in any luggage allowance and was charged £75 more for my suitcase return trip. So all in the flight cost me £ £378. Will never book a flight with them again!","","","Economy","","","0.0","3.0","3.0","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","O Karthaus","Japan","2011-10-09","Only 3 out of 9 seats occupied. Food was great as was selection of champagne and wines. The Solo Sleeper seat is nice cushions are on the hard side. The seat turns into a flat bed which is a bit narrow though. The entertainment system is good but screen in First is quite small. I prefer the bigger screen in Business. So for a day flight take business (good food excellent entertainment) and for a night flight first (good sleep after an excellent meal).","","","First Class","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sam Jenny","Canada","2014-06-16","Sitting in YVR waiting for flight 245 to YYC. Flight has been delayed for over 2 hours due to ""technical difficulties"" with the plane. So how did they apologize for the inconvenience? A $10 meal voucher. There are at least 2 other Westjet flights departing for Calgary before our rescheduled flight time however the airline is refusing to transfer any of the passengers to other flights because ""it would take too much time to re-tag luggage"". Westjet used to be a fabulous airline years ago however their quality of service in-flight entertainment and in-flight comfort have declined considerably. Air Canada is much better.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Morris","New Zealand","2014-06-12","Six flights. Bangkok to Mumbai to Kolkata to Bagdogra returned two weeks later. I had first booked a direct flight from Bangkok to Kolkata but two weeks later Jet Airways made a schedule change and simply emailed me to tell me that the Bangkok - Kolkata flights were cancelled with no information about where I stand in regards refunds and rebooking. However I phoned a phone number here in New Zealand and the consultant worked hard to come up with a suitable alternative for me which meant longer flights and less sleep but ensured that I got to where I needed to be and charged me no extra. I got the feeling that running on time was very important to the airline one leg was 10 minutes late and it was made clear to us that it was due to a late inbound aircraft due to congested air traffic (ie: not Jet Airways' fault). They hurried us through boarding so that time could be made up. Food and staff were fine check-in staff very helpful and friendly. Ironically at the slightest bump in the sky seat-belt sign was on and we were told to remain in our seats yet prior to take-off staff didn't come and check seat-belts and also a passenger two seats over from me was busy talking on her phone during take-off and staff didn't address this even though the safety briefing had been very clear. There was no in-flight entertainment on the planes I took and the seats didn't recline but good service otherwise.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Wolters","Australia","2014-06-10","YVR-YYZ-LGA. Really enjoyed flying with Westjet on both flights. Great friendly service nice complimentary snacks. On time departures and arrivals. Would not hesitate to fly again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Edgar","United Kingdom","2014-10-28","Our flights from and to Blackpool were changed to Manchester due to the closure of Blackpool Airport. Jet2 kept us up to date with what was happening. It meant that our flights to and from Malaga were changed to a later time and I phoned to ask if we could change them. We could but would have had to pay extra so we decided to stick with the changes. Jet2 arranged transport by coach to Manchester and back to Blackpool Airport (RIP). The cost of this was absorbed by Jet2 even though the changes were no fault of theirs. The staff at both ends were excellent and the Blackpool staff even made us a cup of coffee whilst we waited for the coach. I believe staff at Blackpool have received verbal abuse from passengers angry at the closure of the airport. The Jet2 employees have their jobs at risk unlike their passengers who have had to have their holidays disrupted a little and do not deserve any criticism. Anyway - thank you Jet2 and their fantastic staff!","","","Economy","","10.0","3.0","5.0","0.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Robinson","United Kingdom","2014-10-28","Flew from Manchester to Bodrum on 9/10 first time using Jet2 it was booked as a package holiday. Booked extra legroom seats 2E and 2F fabulous as there was no row 1 so loads of legroom Husband had more uncomfortable flight than me due to lady sat next to him spilling over into his seat but hey ho. Flight left on time and got us there early. Crew very friendly and down to earth a pleasant change from the usual stuck up snooty crew from other airlines. We were delayed on out return on 19/10 by a couple of hours again Crew as previous Crew we booked meals on the return journey and they were tasty and hot. Will definitely use Jet 2 again.","","","Economy","","9.0","4.0","5.0","5.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","K Tippett","Australia","2011-09-21","Sydney-Tokyo Narita-Sapporo-Tokyo Haneda then Tokyo Narita-Sydney. The seating was cramped I am 170cm and my knees were up against the seat in front my husband was much more cramped than me. The entertainment system was average - all movies started at the same time. The domestic legs were thankfully short it was actually a novelty how old the aircraft's were for these legs but the cabin crew were lovely. We tried to upgrade on the return leg but were told our ticket class was not upgradable. They didn't do anything wrong as such but didn't really do anything right either and it is just too long a flight to be that uncomfortable.","","","Economy","","4.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Eric Lund","Canada","2014-06-10","HNL to YVR flight # 1865 departing 10.18 pm June 5th. I hurt my leg and could hardly walk. I had trouble bending my leg. When checking in I asked if there were any empty seats. I was told there were 9. I asked if I could please be seated in a row with an empty seat so I could be in less pain I was told yes and got my boarding pass. When I got to my seat I found my row full and I was crammed in where I could not use my cane and I was in pain. I asked the stewardess if she could help find me a better place to sit. She told me that although there were empty seats throughout the plane there was nothing she could do for me. I spent the next 6 hours in agony. This is the first time I had ever requested this kind of consideration and I am extremely upset that no effort was made to help me. This flight crew seemed tired and in a hurry to have the flight over with. I have been a frequent flyer with Westjet I am going to find another carrier. I do not think I will fly with Westjet again.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C D Sudarshan","United Kingdom","2014-06-10","I was supposed to fly on flight 9W117 from LHR to HYD via Mumbai. The flight was cancelled due to technical problems with the aircraft. Such things are entirely understandable. But right from the way this information was delivered to the way the 300+ dislodged passengers were handled was simply appalling. Those with kids and the elderly were not looked after well. Those who kicked up a lot of fuss were given seats in the next flight. After waiting for 4 hrs on a queue I have been re-routed with BA and I will be attending the conference two days late with having to request a reschedule of my talk. My bag was not given back to me! The treatment I have received so far by the BA staff is simply excellent. Never again Jet Airways!","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","F Joash","Canada","2014-06-08","Flew Vancouver-Edmonton and return. Flights left on time or within 15 minutes of scheduled departure time. Flight attendants were pleasant. Seats were comfortable enough for 1.5 hour flight although they could be better. Did not appreciate the need to pay to watch movies. Bring your own earphones to access the inflight entertainment. Return trip from Edmonton-Vancouver was in Economy plus. The extra inches of legroom are worth it and one gets complimentary alcoholic beverages and snacks. Westjet is good but cannot compare with the 5 star Asian airlines or even the 4 star European carriers.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","2.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","T Denby","United Kingdom","2014-10-22","Impressed plenty of leg room seats were comfortable even though they don't recline. No window blinds permanently up. Crew were friendly and genuinely cheery for a change. The toilets were quite dirty and smelly but then again they are on most planes. Prices expensive for food and drink onboard. Flights left on time and one was actually a little bit early for a chance. Only gripe was the plane was so cold on a night flight home the air con was blasting out freezing air for the whole flight.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","E Dysanco","Canada","2011-09-10","Originally flying with American Airlines from Dallas-Tokyo but due to a delay in our flight from Montreal we were rebooked with Japan Airlines from Chicago-Tokyo. From the ground staff at O'Hare Airport to the service onboard everything was great and I was very well treated by everyone. I can tell the smile and friendliness were genuine. I will continue to fly with JAL.","","","Economy","","10.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Diane Johnson","United States","2011-09-01","My daughter and I flew LAX to Narita. Other reviewers have mentioned this - the air temperature in the cabin was stifling. It was so warm I felt sick. I was wearing a dress and sandals so it wasn't because I was overdressed. Nine hours of this was horrible. As was the food.","","","Economy","","","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Lauria","Canada","2014-06-08","Calgary to Montreal return trip - My wife and I paid extra for their new Plus class seats. While the extra legroom and priority boarding was good the seats were no wider and you were still cheek to cheek with other passengers. Out of Calgary some yahoos thought it was party time which didn't let up for the whole flight. Out of Montreal someone else with no regard for others put his seat back as soon as he got on the plane and left it there the entire flight. The staff always try their best but the Plus seats leave a lot to be desired as well as some of the passengers. The drinks were free but if you don't drink you may not get the full value of this seating.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Alex Chaligne","Canada","2014-06-08","Round-trip from Toronto to New Delhi via Brussels in May 2014. The plane was on time but the flight attendants were rude. They never smiled or wanted to exchange pleasantries. The seats were cramped and tight. I was traveling with my husband and our journey to New Delhi was completed without much hassle. On our way back to Toronto we were seated in two different seats and was told at the counter that the flights were full and they wouldn't change our seats. On boarding the same rude flight attendants greeted us. The only time we saw them smiling was when we were leaving the plane. On boarding we noticed that it was not only us who were seated separately almost all the couples had the same issue fortunately we were able to exchange seats. This was the same problem on the flight from Brussels to Toronto. The food we received was of substandard quality when compared to other airlines. The fruit tray they served for breakfast had mould on the fruit. The inflight entertainment system had very few movies we listened to our iPod instead. Ground staff at New Delhi Airport were rude and not helpful. They need considerable improvements in organizing their seats and other basic things like training flight attendants to international standards.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S O'Neill","Canada","2014-06-05","We flew Jet Airways doing a round trip Toronto-Brussels. We were a family of 9 (3 generations) and this was our 1st experience with this airline. We were pleasantly surprised after reading such negative reviews. Flight attendants were helpful and courteous seats were adequate food was fine and our flights were on time and we arrived safely. I do not know what people expect our needs were met it was an overall pleasant experience.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Lorna Jeffery","United Kingdom","2014-10-22","I have flown many times with Jet2 from Blackpool where I live and Manchester. I am really sad about the closure of Blackpool airport which was so convenient for me. Jet2 are usually punctual and reliable and generally I like the airline. The thing that irritates me is the loud horrible pop music they always play when boarding the plane - some quiet music from the country we are flying to would be much more appropriate. The pilots mumble and rarely speak clearly - on my last flight to Venice I didn't catch a single word of what the pilot was saying!","","","Economy","","8.0","4.0","4.0","0.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Bruce Addison","Australia","2011-08-29","Sydney to Narita then to O'Hare return in Premium Economy. I have been flying JAL regularly since 1985 and these flights were probably the worst I have experienced. Terrible seats hard tiny tilt back and no legroom under seat in front very average food and low quality Spanish wines. With an enforced stopover in Narita they have even cut out supplying breakfast. The airline is definitely going down hill.","","","Premium Economy","","","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Martin Salvidar","Canada","2014-06-04","The lack of inflight entertainment is rather a joke. 3 flights within a week 1 flight none of the TV's worked and then 2 flights and no TV's. There are advertisements for tablets for rental but ""oh they forgot to load them this morning"" is the excuse given each time. I specifically prefer Westjet for the TV's in the back of the seats but seems they are taking these away to force you to purchase tablets. For years I felt they were the best and would only fly Westjet but I guess its time to begin shopping around.","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Yadav Unnati","Netherlands","2014-06-04","I flew from Mumbai to Brussels and did not have a pleasant experience at all. Food items were spoiled coffee cups were not clean. Seats were uncomfortably squeezed in size. Entertainment facilities was good. I will surely think twice before booking jet again.","","","Economy","","4.0","2.0","4.0","1.0","5.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Ip","Hong Kong","2014-06-04","I was traveling in Business class all the way from Hong Kong to London via Mumbai. I would say the service was not that poor as someone said. However their entertainment system must be improved choices were very limited. Had to listen to my own music to kill time.","","","Business Class","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Alison","United Kingdom","2014-10-20","We flew LBA-BCN-LBA and were very satisfied with the experience. Both flights landed on time despite being a few minutes late taking off and in both cases the captain informed us of the reason for the short wait. We brought our own snacks on board but there didn't seem to be a shortage of food and drinks. The ground and cabin staff were all very friendly. Waiting to take off at Leeds the captain got a round of applause for his hilarious introduction and safety announcement. Seats were perfectly comfy and adequate legroom. We are flying with Jet2 again next Easter and are looking forward to it already.","","","Economy","","8.0","4.0","4.0","0.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","J Knibbe","Australia","2011-08-24","Seoul Gimpo to Tokyo Haneda. Plane was modern and clean cabin temperature comfortable. Seat back entertainment was good considering flight is only 2 hrs. Flight attendants were friendly professional and spoke adequate English. Departed and arrived on time. Only criticism would be the bento box served as lunch was too small.","","","Economy","","9.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Bill Hansen","Japan","2011-08-23","NRT-DME return. Both flights on time. Extremely good service attentive crew. Plane clean and entertainment system had a large choice of titles.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Akshay","United States","2014-06-04","Mumbai to Newark. 15th March and return 22nd April. It is the worst of all Indian carriers. The seats were dirty and the ground staff were unfriendly. The Vegetarian food was awful. The entertainment system feels like it hasn't been updated in the last few years. Pay extra and do not travel on this airline.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Pai","United Kingdom","2014-06-04","I flew whilst 30 weeks pregnant with my husband and 2.5 year old toddler from Mumbai to London. The cabin crew were rude - I requested an additional pillow - not available apparently! 2 of the toilets on the flight were out of order but I saw cabin crew using it! Food quantity was pathetic - we had pre-ordered hindu non veg meal - told it was not available when mentioned we had pre-ordered they finally turned up with it. The quality of children's meal was awful. Jet Airways cabin crew made the whole journey unpleasant!","","","Economy","","3.0","3.0","1.0","2.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Karen Magill","Singapore","2014-06-02","I recently did a flight from Singapore through Delhi to London. The first leg was not all pleasant. The actual flight was smooth but the service was very disappointing. It was as though the passengers were an irritation particularly to the male crew members. My in-flight entertainment system didn't work at all but when I asked about this shoulders were shrugged. I asked for an extra bread roll having just seen a bag of spare ones being carried to the galley to be told it was not possible. My half a cup of coffee was perfunctorily poured with a grunt. Happily the second leg was much better although the seats seemed badly padded and were not comfortable when compared to other airlines. Staff certainly did not seem to be happy in their work but were at least polite. If Jet Airways want to be seen as a world class airline they need to be more consistent and realise that their business relies on satisfied customers. I have taken other Jet journeys over the last five years and had better experiences but this last one means that I shall think seriously before using them again.","","","Economy","","5.0","2.0","1.0","3.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","David Soutar","United Kingdom","2014-10-13","Flew back from Crete and after booking and paying for emergency seats for extra leg room - on boarding aircraft found we didn't get them. Crew were useless told us to take seats and speak to customer relations when we got back. Jet2 do not want to speak to you when you get back. Have tried email and letter and not had a reply. Worst customer service ever.","","","Economy","","2.0","1.0","1.0","0.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Ehmann","United Kingdom","2014-10-12","First time flying with Jet2 from Glasgow to Malaga return. In the past have used Ryanair and Thomson for this route. We were pleasantly surprised by the experience. From check in to flight the staff were most friendly and the seats (3d and 3e) offered more leg room than their competitors. We chose to pre book meals which were hot and tasty and served very promptly indeed - within 40 minutes of take off. Great idea to provide you with a lid for your tea and coffee as normally by the time you have eaten your meal your beverage is lukewarm. After our experience we have booked again with Jet2 to go to the Canary Islands in December.","","","Economy","","8.0","4.0","5.0","4.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Stringfellow","Australia","2011-08-21","SYD-NRT. Premium Economy. Crew hospitable. Avoid the window seat as it is still difficult to get out of. Movie selection okay although no noise cancelling headsets. Staff were respectful.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sam Skariah","India","2014-06-02","I flew Trivandrum-Abu Dhabi-Kuwait on 24th May. Other than the seats being slightly cramped I found the whole experience a pleasant one. The stop over in Abu Dhabi was a little haywire and needs to be tightened up. The flight arrived earlier than the scheduled time of arrival. The entertainment and food was pretty good as well. So overall I'd give it a 7 out of 10.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Kyprianou","United Kingdom","2014-05-29","I fly LHR-DEL-DAC every month. In the Air Jet are very good: seats service food on-time flights and staff are all a very good standard. On the ground Jet are a disaster - don't ever bother trying to make contact or get any sense out of staff and as for the air-miles dept the Jet Privilege office has non-existent service.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Attersley John","Canada","2014-05-28","From Halifax to St. John's Newfoundland and Labrador on 24 May. Check-in staff very pleasant gate staff good and onboard staff very pleasant. The flight was on time and as expected. Return to Halifax on 28 May. Again all was on time with pleasant staff. Would fly Westjet again no hesitation good value.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","W Chalmers","United Kingdom","2014-10-08","Flew from Edinburgh to Murcia and return. Both outward and return flights were good. Found the ground staff at both Edinburgh and Murcia to be friendly and helpful - made us welcome and provided help when needed. Boarding was handled very well - onboard the crew were cheery and hard working - refreshments were not over-priced. Both outward and return flights were punctual. First time with Jet2 and will certainly consider them again if timings and dates suit.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Cameron","United Kingdom","2014-10-08","Staff at Dalaman airport very rude and unhelpful when checking in - was told plane was full so me and my wife could not sit together. I told them my wife was scared of flying but she said there were no seats together. When we boarded there was at least nine empty seats so we asked could we sit together and they said okay. It's just a pity the check-in staff are not so helpful.","","","Economy","","8.0","4.0","4.0","0.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Atkin","Australia","2011-08-18","SYD-NRT-LHR B772 AND B773 Premium Economy. Great flights reasonable inflight catering SYD-NRT and better NRT-LHR. Good selection of alcohol. Good IFE but more recent selections would be good. Seat comfortable and plenty of leg room for a 194cm passenger especially in row 17 (bulkhead). Only downside is the noise cancelling headsets promised on the JAL website don't materialise. For the price a really good option for long haul Australia to Europe or US especially if you want a stopover in Japan.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Pandu Waskito","Indonesia","2011-08-02","Jakarta-Narita-Jakarta on B777-200 aircraft Economy class. There was no delay for either outbound or inbound flight. Cabin was so-so clean tidy and nice inflight entertainment was okay. Meal tasted very nice cabin staff were very deft and courteous. The only downside from the flight was the air conditioner felt pretty warm on CGK- NRT sector some passengers including me told the FA and problem was fixed afterwards. The other was Tokyo- Ishigaki-Naha-Tokyo with B737-400 and B747-400. No delay overall flight was so-so just a little disappointed when there was no hot meal for Tokyo-Ishigaki and Naha-Tokyo service which is a quite long domestic flight.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Khan","Saudi Arabia","2014-05-26","I fly the JED-BOM route often on business class. The flight is usually fine without issues. But my question is this: since Jet Airways has the highest ticket prices why can't they afford to hire an airport lounge at Jeddah? Do they really have to use a a quarter photocopied page as a voucher for executive travelers to get a meal at the common cafeteria?","","","Business Class","","3.0","4.0","2.0","4.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Dinodia","India","2014-05-20","I used Jet Airways to go to Singapore for a conference in May 2014. I was disabled this particular trip with a dislocated knee. I was flying Business class and had already placed a special assistance request at the time of booking the ticket. i was also a Jet airways frequent flyer. My experience was so bad / awful that I never want to travel this airline ever again. There was no assistance provided. The wheelchair took forever to come at the Delhi airport. The person pushing the wheelchair left me in the lounge and disappeared. When final call started being announced my father had to push my wheelchair and carry the hand luggage to the flight. On flight and at check in when we asked them if a message had been sent to Singapore for a wheelchair to be available at the landing station but the staff was rude and unhelpful. On flight they were even worse! On the way back the staff at check in at Singapore said they could not get me a wheelchair and scoffed at me and my crutches and told me to walk. The immigration security officer saw me and asked me why I was not being assisted - he not only took me through immigration himself but arranged a Singapore Airport Authority person to get a wheelchair in 2 minutes and assist me.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Oben","Canada","2014-05-19","Toronto - Puerto Plata return on Boeing 737-800. The crew were pleasant TV on the first flight worked good. Not the best picture on the return flight though. The cart came twice out for drinks snacks etc. We have flown this airline before and will continue to fly them in the future.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Rogerson","United Kingdom","2014-10-08","Good flight from Palma to Glasgow. Staff friendly and competent. But as before flying with Jet2 the long scripted announcements at start and end of flight are irritating sound levels too high high pitched female lack of clarity and stuttering due to speedy reading. So can we please have modulated tones with a grown up voice speaking gently and clearly. I appreciate this is a repetitive task for the crew but we all having boring bits in our day.","","","Economy","","10.0","4.0","4.0","0.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Y Hannan","United States","2011-07-24","ORD-NRT on Boeing 700-300. The Economy cabin was full so they upgraded me to Premium Economy with no extra charge. The service was exceptional and the food was great. NRT-ORD in Economy. The seat wasn't as small as I expected but I'm only 5'2"" so I can imagine what it would be like for someone over 6'. The service was excellent and the food was good.","","","Economy","","10.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Taesung Jang","South Korea","2011-07-21","Haneda to Seoul Gimpo Economy class. This flight from HND-GMP was my second flight on JAL since 2003. In 2003 JAL was great and I was surprised by JAL's service. However HND-GMP flight recently was just a disappointment. Warm and kind service is long gone. Instead there are lethargic FA's who can't speak either English or Korean. Meal was plain rice wasn't cooked well and coffee wasn't hot. The airport and the planes were both very humid and stuffy.","","","Economy","","2.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","F Florenzo","Austria","2014-05-17","Toronto to Las Vegas on Boeing 738 aircraft. Check in and boarding uneventful. Cabin crew member in charge made no effort to greet passengers upon entering interior of the plane clean but worn. Inseat screens with poor quality and cannot be switched off. Two rounds of drinks and food for purchase. Crew appearance lacks professionalism. No farewell as crew already stuck with their heads between the seat rows cleaning the seat pockets. Checked Baggage arrived within time the belt and was free of charge. Would fly again but bring your own snacks pillow and blanket.","","","Economy","","6.0","3.0","2.0","2.0","2.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Majid Alda","United Arab Emirates","2014-05-13","I flew DXB-BOM-DXB and both times I had exit row seats. Had a great time with crew as they were very nice and helpful. Had a good experience in regards to travel and food.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Simeon","Canada","2014-05-12","One-hour flight from New York LaGuardia to Toronto took 25 hours! Endless delays and cancellations. Every hour they kept telling us that our flight was going to be delayed until finally at midnight they cancelled our flight for good. They put us up for the night. But then our rescheduled flight the next morning was cancelled. Absolutely this was a nightmare.","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Winyard David","United Kingdom","2014-10-05","We travelled with Jet2 on Sep 4th from Manchester on Flight LS75 to Menorca check in was speedy and professional the Aircraft was very clean and left on time the Attendants very attentive and pleasant lots of information from the Pilot. It was cold in the middle of the Aircraft and the seats were a little hard but plenty of legroom. We returned on Sep 18th on Flight LS 760 check in not as fast as Manchester but still ok Jet2 Airport staff very good a lady asking if anyone had a problem we were ready to leave almost 1/2 hour early but were held back by French Air Traffic Control no surprise there then and left 20 mins late the Pilot said he would get us home on time and he did again the Aircraft was very clean the Staff excellent what's not to like? This was our first time with Jet2 it wont be our last.","","","Economy","","10.0","3.0","5.0","3.0","","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Peter Nelson","Australia","2011-07-06","SYD-NRT. This was the 4th time I have taken this flight in the past 3 yrs. Each time the flight left and arrived on time. The quality of the flight attendants was exceptional on every flight. The grooming charm and elegance was equal to the best in the world. The personal service was most attentive and friendly. My wife left a scarf in the plane at Narita and one of the flight attendants found her in the immigration line and returned it to her. The downside is the service products. No menus or amenity packs. The entertainment system is poor the portions of food are small and the food is barely edible. The red wine is of fair quality but the white wine is almost undrinkable. As mentioned by other reviewers the cabin tends to be warm. If these female flight attendants had a quality product to offer the ranking would be equal to the top airlines.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Tony Giantomaso","Canada","2014-05-11","Kelowna to Calgary flight was the most affordable rate. Air Canada was 100$ more for some reason. I liked the price but the flight was still very uncomfortable for anyone as tall as me 6 ft 1 and I had a premium upgrade. Service was just OK. Once again no TV's or entertainment that worked on this flight.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Anup Abraham","United Arab Emirates","2014-05-11","Flight 9W561 and 9W562. SHJ-COK-SHJ. Paid for a full service. Got budget airline service. No inflight entertainment at all. I understand the cost includes that as well. It was not mentioned at any time during the booking. Later found one line tucked in cheekily deep inside their website.","","","Economy","","2.0","3.0","4.0","4.0","1.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Airey","United Kingdom","2014-10-05","Flew Belfast to Tenerife and back 26/9/14 and 1/10/14. Long story short extremely uncomfortable seats very narrow aisles meaning your shoulder gets bumped by everyone walking past plus irritating condescending sales pitches by the cabin crew which go on for far too long through tinny speakers at too high a volume. Flew Easyjet to Malta the previous month - such a difference. You can relax on Easyjet because there's no hassle. A Jet2 flight is basically an assault on the senses. Very poor.","","","Economy","","2.0","1.0","3.0","0.0","","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","P Grande","United States","2011-06-30","LAX-Narita-Hanoi and would not go on JAL again. One reviewer commented on how warm the flight was and I couldn't agree more so warm I was going crazy and switched into some shorts from my carry on. Poor service as they seem to be catering to those who were Japanese. Entertainment system was old and filled with older movies and few new releases. They got me back alive and in one piece but would not take them again.","","","Economy","","6.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Nilam Ramkrishna","United Kingdom","2014-05-11","Flight 9w0344 on 7th May Baroda to Mumbai. Flight 9W 0120 Mumbai to London Heathrow on 8th May. After asking staff for an extended seatbelt twice I didn't get one so was without a belt from Baroda to Mumbai. Whilst on board from Mumbai to UK we did not get a proper meal we had a snack and breakfast! I had my disabled daughter with me. When going from UK to India she had a wheelchair without any trouble it was not the same coming back. I had to keep asking for one. Very disappointed with the service.","","","Economy","","4.0","2.0","1.0","1.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B McLeod","Canada","2014-05-10","Beware the Q400 turbo prop! Although they were touted as being for low demand small market use you will get stuck on them on main routes. If you pay for a Plus fare you get ripped off as there are no plus fares seats on these planes. Everyone gets the same hard as rock tight and vibrating seats with lots of noise! And you get to enjoy all that discomfort for longer because they are slow! If it is winter the Plus fare gives you the extra joy of being the first people to board and then freeze your butt off because these planes board from the runway. So you are sitting near the door with the cold wind whipping in.","","","Economy","","5.0","1.0","5.0","3.0","3.0","","","2.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Paterson","United Kingdom","2014-10-01","Flew from Glasgow to Dalaman on Monday 15th Sept returning 22nd Sept. Both flights on time no complaints there. One of the female air stewardesses on the outgoing flight was a bit unfriendly very serious looking - no smiles but it wouldn't put me off flying with them again.","","","Economy","","10.0","5.0","4.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Sykes","United Kingdom","2014-09-24","The flight left almost 4 hours late as Jet2 hadn't put enough fuel in to take into account circling while windy weather was negotiated. The level of information given was not satisfactory customers queued for 3/4 hour believing the flight was waiting for them before being told that it was not coming on time. We were then told that the gate had changed to gate 2 at which time everyone stood up and again formed a queue for 1/2 hour before again giving up and finding a seat. Some of the customers were elderly and should not have had to stand around and be herded about in this way. This treatment seemed extremely disrespectful. In the meantime other flights managed to set off without too much delay. We were given only a cup of tea on the flight when it eventually left and no other refreshments in all of that time. We were very hungry on the flight but the attendants did not get to us until near the end of the flight. When I initially complained I received an email apologising. When I said that this really wasn't sufficient the airline told me to send my complaint in writing which I did. They then didn't bother to reply to the letter or my subsequent email.","","","Economy","","","3.0","3.0","0.0","","","","2.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Yoahn Kwon","United States","2011-06-25","ORD-NRT Business class great looking B777 and nice interior. JAL Entertainment system stands among best airlines. Food was nice especially the curry. Sakura lounge in NRT was also very good was able to take shower and free massage chair. Business seat was bit narrow but was endurable. NRT-ICN Business class with bad service. Very interesting how different the service was from long distance routes. B767 was also outdated and old. Best of all was their punctuality. Everything was on time and felt very safe in flight.","","","Business Class","","7.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Diane Johnson","United States","2011-05-30","I recently flew to Narita from LAX. I will not take JAL again. The most unpleasant part of the experience was how warm it was inside the cabin. Both my daughter and I could hardly stand it. She took off her sweater and hat and I had to get a wet towel and use it on my face and neck. I had to chew some peppermint gum to calm my stomach. Also the food was pretty bad Much of what we were offered I wouldn't touch. For the trip back we were prepared and brought food with us.","","","Economy","","2.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Dilip","United States","2014-05-10","Great airline stewards and stewardesses. Good food but the flight from Chennai to Singapore was nothing short of appalling in terms of aircraft condition. I was in Seat 2A and the edge of side of the seat was broken and patched with industrial tape! When the passenger pushed his seat to a recline position (and these are not flat beds) he knocked back my food tray and my video. It also made coming out of my seat to visit the toilet very tough. Such a good airline flying international and its business class seats are rubbish and patched with tape!","","","Business Class","","6.0","1.0","3.0","3.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Maria Parson","Trinidad & Tobago","2014-05-06","My flight was from POS to YYZ (round trip). I must say I will recommend this airline. My fights to and from were smooth and no problems were experienced. The staff were beyond helpful also their interaction with the passengers onboard was excellent! The check in counter staff are also more than pleasant! The inflight entertainment is perfect as their are individual screens where there are about 5 different channels all showing different movies! This is brilliant as you can choose which movie you prefer and when its done you can just switch to another channel for another movie (my flight was about 5.5 hours!). One thing I was disappointed in was the snacks even though they were served twice it was such a small quantity! Despite that I give WestJet the thumbs up!","","","Economy","","9.0","5.0","3.0","0.0","4.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mark Perera","Hong Kong","2014-05-06","Flew from Hong Kong to Kathmandu via Mumbai. The flight to Mumbai was decent but on the way back I was a little taken aback by the service. There were flight attendants shouting at people and when I asked for water I was told very rudely to wait. Mumbai airport was an utter nightmare with men and women searched and separated upon landing not to mention the mosquitoes which were everywhere. I would highly recommend flying via Delhi which we did on the return and it was a more pleasurable experience. Seats were large enough otherwise and food was alright. Would not recommend unless you have a very cheap ticket.","","","Economy","","4.0","3.0","1.0","2.0","4.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Joe Grimes","United Kingdom","2014-09-24","Manchester-Malaga-Manchester. ""The flying fridge"". Check in was excellent then despatched to a long totally enclosed corridor congested with passengers where we waited over 45 minutes until we arrived at Jet2 own security check in staff totally undermanned total uncaring about the Jet2 passengers. The normal Manchester Airport Security system is top class and speedy. The plane was like flying on a fridge passengers grabbing extra clothes numerous people requesting that the temperature was far too low"" we will speak to captain"" needless to say nothing happened and we suffered the cold. Return trip again exactly the same problem exactly the same response! On returning to UK exited plane to be directed up stairs down stairs up and down more flights of stairs all escalators blocked/taped off - an absolute disgrace. We have travelled many times with Jet2 but this new level of customer leaves a lot to be desired.","","","Economy","","4.0","3.0","3.0","2.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Stuart Bucknall","United Kingdom","2014-09-24","We travelled to New York in Nov 2013 from East Midlands we arrived at the airport to be greeted by lovely friendly staff dressed up in NY themed outfits making us feel very excited. The flight was really good. On our return flight we were asked if we would like to check in any hand luggage/case into the hold free of charge. We travelled again with them to Verona Italy on Sept 3rd this year (2014) from Leeds Bradford and again found the check in staff to be very enthusiastic and friendly. Again we were asked if we would like to check in any hand luggage/case into the hold free of charge. A fire alarm went off at this airport whilst we were queuing to have our boarding passes checked. We were evacuated out of the airport and then returned to be checked again to board efficiently. Some people were very rude and uncomplimentary to staff which we found unfair as the ""fire"" (false alarm) was nothing to do with the airline. Our flight back from Verona was slightly delayed but staff were apologetic and again was through no fault of the airline. We have flown with most of the budget airlines but have found Jet 2 to be the friendliest and most accommodating.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Roger Stone","Australia","2011-05-21","SYD-NRT-FRA-NRT-SYD in Premium Economy (plus NRT-SIN-NRT J Class). Excellent aspects were the meticulous cabin crew service good leg room seats which allowed sleep and quiet cabins. Not so good was the food in Premium Economy - minuscule tasteless portions of poor quality especially to and from Australia. I can recall wonderful Japanese food even in basic economy 10 years ago on JAL. An odd aspect is that JAL seemed not to be able to recognise my OneWorld Emerald details and status until I complained on check-in on each leg. Another odd aspect was the default position of having all window shades closed on boarding and even on take off and landing. Isn't this policy a safety hazard? I enjoyed the First Class Lounges at Narita Sydney (through Qantas) and at Frankfurt.","","","Economy","","8.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Amy Bartlow","United States","2011-05-21","I flew with my baby who was only 2 months old when we first took JAL. The staff at the airport was nice and helped with everything including luggage. At the boarding gate the staff was also there to carry my bags and fold the stroller and put it in a thick plastic bag to protect it! On arrival Narita and JFK the staff was there to help me with luggage and also helped me carry the bags through immigration and customs.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Cochrane","Canada","2014-05-03","Toronto to Las Vegas with family and a lost passport. Staff were sympathetic helpful and did all they could. Checking bags second person noted discrepancy in check-in and corrected. Some jokes by onboard staff were corny but they all have good attitude and they smile and try to please. As an AC refugee I go out of my way to choose WestJet.","","","Economy","","10.0","3.0","4.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Patel Rishad","India","2014-05-03","Flew from Delhi to Pune and from Mumbai to Jodhpur on Jet. Check in at Delhi was poor as the web check in counter was shut although there were many departures. Flight to Pune was comfortable as I had the first row. Bombay to jodhpur check in good with web check in fast and efficient. Flight was on time and crew okay. Food on Jet is quite awful and must improve.","","","Economy","","8.0","4.0","3.0","2.0","2.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Nanji","Canada","2014-05-01","Flight from YYZ to YQB was re-directed back to YYZ with only vague explanation about poor conditions (no mention about this prior to leaving Toronto first time we were told was 15 minutes before our expected arrival time in Quebec). I can completely understand that poor weather conditions are not Westjet's fault. However during the same period of time 2 Air Canada flights successfully landed at YQB (one from YUL and another from YYZ) with yet another leaving YYZ for YQB at the time as our plane arrived back in Toronto. Instead of refuelling and heading back to YQB flight was cancelled and we were left to fly the following day delaying arrival by 14 hours for a 1 hour flight. It is clear Westjet does not have the capacity to deal with extenuating circumstances leaving their customers out of luck.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Davidson Alastair","United Kingdom","2014-09-19","Flew from Glasgow to Madeira in September no problem or queues at checking in as many desks were open. Cabin crew were very pleasant and pilots gave a good briefing before and during the flights on both outbound and inbound flights. Left Glasgow about 20 mins late on the outbound flight but landed nearly on time. Return flight left 20 mins early. Would use this Airline again.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","David Maerz","Australia","2011-05-11","SYD-NRT-FRA then CDG-HND-NGS then FUK-NRT-SYD in business class. As a JAL Mileagebank member able to select preferred seat in advance - 1st row in J class with more room. B777's to/from Australia/Japan/Europe MD90/B737-800 internally. Friendly courteous service comprehensive menu with choice of Japanese and Western options. European sectors now have an expanded on- demand 2nd meal service with about 10 options to choose from any time after first meal service. IFE improved since last year with more movies. Whilst our travel agent booked discounted JAL airpasses for Y class travel in Japan these were easily upgraded to J class at check-in for Y1000 each. Great value for the extra room. Did not use the CDG lounge due to a very tight Air France connection from FCO. Sakura lounge at NRT very comfortable with good selection of snacks and hot food especially at lunch and dinner time. Upstairs bar with barperson able to make a wide variety of drinks. Great value J fares to Europe makes JAL my preferred choice for European travel.","","","Business Class","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Thiyagarajan Niranjan","United Kingdom","2014-04-30","Chennai to London via Mumbai. My flight from Mumbai was scheduled to take off at 1.40am IST and land in London at 6.45am GMT. I had planned another flight from London to Stuttgart at 8.45am GMT (2 hours later) keeping in mind check out immigration and check in time. The flight from Mumbai took off 4 hours later at 5.40 in the morning. Now I have been on flights that have been delayed and it is no new experience for me. What was new for me though was the way in which the whole issue was dealt with. The first officer announced 10 minutes before scheduled departure that the flight was being delayed 15 minutes due to maintenance checks. Almost 30 minutes later the Captain came on and said that there were delays and due to a technical check we would be delayed by a further 30 minutes. Almost an hour later we were told that there are even further delays and through out the entire time span the passengers were left absolutely clueless. Never ever before have I been on a flight where the ETA on the flight information screen was only shared with passengers on the Inflight Entertainment 30 minutes before landing. This is the first and the last time that I will fly Jet Airways.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Dirks","Canada","2014-04-29","Generally satisfied with this airline. Missed my flight (my fault) from Hawaii and change fee was reasonable In Vancouver staff did utmost to try to accommodate a satisfactory connection to Winnipeg. It seems that this airline actually cares about it's customers.","","","Economy","","9.0","3.0","4.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Rochard","Canada","2014-04-29","YYZ-BRU in economy. Plane was on time facilities were ok staff were hard to find outside service times. The absolute worst thing about the experience were the other passengers. They all seemed to be high-maintenance passengers: really elderly people and many bawling and screaming infants. The children did not stop screaming all the way to and from Brussels. I would have expected this on a low cost charter airline but this took me by surprise. Of course the staff did little or nothing to help keep things calm you just had to grin and bear it or spend the $500 for an upgrade to Premiere class.","","","Economy","","4.0","3.0","2.0","3.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Rodney Willett","United Kingdom","2014-09-19","Blackpool - Tenerife LS751 8th August 2014. Flown with Jet 2 many times now out of Blackpool have found them to be very efficient cabin staff very professional and friendly have not experienced any major delays. Would continue using them in the future.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Y Ren","Australia","2011-05-10","Tokyo Hanada-Beijing-Tokyo Narita in Business class. JAL has a nice first class lounge at Hanada airport great food and drinks nice facilities but does not have spa service. Business class seat is more like Qantas domestic business class seat. Hot meal served with good choice of drinks. Cabin crew friendly and professional. AVOD system is okay does not have great range of movies. JAL uses Beijing airport first lounge at PEK pretty average for first class lounge.","","","Business Class","","8.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Y Ren","Australia","2011-04-24","Sydney-Narita-Frankfurt in Business. Fantastic crew and ground staff professional and friendly. JAL business class seats are full flat 2-3-2 arrangement made the cabin really crowded. Sydney-Narita leg using economy headset for business class. Food was beautifully presented but not always tasty. IFE good not great after two legs you pretty much finished everything you could watch. Two first class lounges at Narita terminal 2 hardly anyone there middle of the morning. Buffet dinning spa massage fantastic but only 10 minutes.","","","Business Class","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Johnson","Canada","2014-04-24","I just booked a trip from Winnipeg to Las Vegas. The departure and return times are ridiculous that is if you want a direct flight. The departure time is at 21.50 while the return time is at 00.30. Not wanting to return at that time I arranged to switch times and take a later flight in return only to discover that any later flights required a stop over which adds hours onto your travel time. Meanwhile there are more than one direct flight to other cities. Calgary springs to mind where there is one trip at 08.00 and the next around 10.00 or 11.00. A few years ago when I returned from Mexico again having to stop in Calgary many of our companions were immediately able to get on connecting flights while those going to Winnipeg had to wait until the next day which added to our costs. I am beginning to think WestJet has something against Winnipeg because after having to pay $266 for a return flight at a more reasonable time with now a stop in Calgary I am not liking WestJet so much.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Donaghy","Canada","2014-04-22","Flew Calgary-Kamloops return. Paid full price to ride in a tiny airplane called a Q400. It arrived late left late and parked way out on the tarmac in -20c with a wind. No room for Canadians wearing winter clothes nor their luggage. Just booked Westjet to Vegas return - they did not allow the booking agent to seat my wife and I together we were in middle seats different rows. I made this booking a month ago - to change seats is $90. Air Canada does allow spouses booking at the same time to sit together no charge. Westjet has lost its way. My expectations of better service are gone.","","","Economy","","1.0","1.0","4.0","0.0","0.0","","","0.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Kojo","United Kingdom","2014-09-17","Travelled MAN-BUD return 10-14 September. Was a bit confused why at both ends as soon as gate was announced the boards said 'boarding'. When we got there they quite soon started the boarding procedure but then we had to stand and wait to get out of the building. Why start boarding procedure before the previous passengers have even got out of the plane? At Budapest the same again we waited in a queue in a shed-like building without any toilet facilities until you got on the plane for about 1 hour while they let previous passengers out etc. Flights were slightly delayed both ways and on the way our we were actually on a Neos plane instead of Jet2 and the inflight magazine was only in Italian.","","","Economy","","5.0","4.0","3.0","3.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Taylor","United Kingdom","2014-09-14","Flew from Newcastle to Palma excellent service roomy seats flights on time. Transfer to resort 50 mins - dropped off first at hotel. Will fly again with Jet 2 pleased with 22kg allowance.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Michael Davies","United Kingdom","2011-04-10","Paris - Tokyo Narita Boeing 777. Seats 2-3-2 and originally in the middle. Cabin crew very helpful and found me an aisle seat. Inflight service superb very personal and attentive cabin crew. Meal choice either Western or Japanese. I chose the former superb french cuisine but nearby passenger had the oriental and I wish I had chosen that. In flight entertainment AVOD and could be better - plenty of movie choice but little in the way of TV comedy sport and documentaries.","","","Business Class","","9.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","B Klug","Germany","2011-04-04","Frankfurt-Narita on B777. Spotless cabin. Comfy seats and superb service from very friendly flight attendants. Very good meals lots of drinks between dinner and lunch prior landing.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Jones","United Kingdom","2014-04-21","9W119 LHR-BOM 5th April. Flight was on time cabin crew attentive. Downsides were that the seats on the Boeing 777 weren't the most comfortable in the world and the food wasn't fantastic either. It took 1.5 hours for our baggage to come through at Mumbai so even though we arrived an hour early at about 22.30 we didn't leave until midnight. 9W618 CCU-BOM 21st April. Almost exactly the same although the food was better. 9W118 BOM-LHR 21st April. Flight was delayed by over an hour because the wind changed and they had to dump 13 tonnes of cargo (thankfully not the luggage). It was very turbulent almost all the way and the cabin crew had to sit down quite a lot but they still managed to get round the cabin 4 times to serve drinks and food. Inflight entertainment was a little sparse but it kept me entertained for 8 hours so can't complain.","","","Economy","","7.0","2.0","5.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Paula Loguda","United States","2014-04-21","We recently flew Jet BC from Mumbai to Newark through Brussels. Plane was in decent repair and comfortable. Good AVOD. Nice blanket and duvet. Impoverished amenities kit and only offered on 1st leg. FAs were well groomed and attentive. Limited selection but decent champagne/wines. But Jet served the worst food (choosing non veg) I have ever received on an airline. It bordered on inedible. One meal had an empty plate on it! They will not be internationally competitive with this cuisine especially on the Brussels-Mumbai leg. Buffet in Brussels lounge was primarily Indian cuisine.","","","Business Class","","5.0","4.0","4.0","1.0","4.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Leving","United Kingdom","2014-09-14","LBA-HER (Crete) -LBA 2/9 Sep. Again did exactly as it said on the tin though hardly ""low cost"" at around £400 each return. At these prices should include complimentary drinks as a minimum. Comfort level also inadequate for longer 4h+ flights. Crew very friendly both ways.","","","Economy","","7.0","3.0","4.0","4.0","","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Fen Chin","Australia","2011-03-14","NRT-KUL on old 767 in J class. Seat narrow and nothing special. Crew very senior doing things very slowly. Meal service took over 4.5hrs and really showed favouritism if you are not Japanese. Not worth the money for what JAL is charging for Premium service compared to SQ and CX.","","","Business Class","","3.0","","","","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","P Harris","Australia","2011-03-14","NRT-KUL business class on old 767. Not worth the money as the seat was old and the entertainment system quite limited with old screen. The lounge in NRT was packed in the satellite and people were grabbing the food out of the servery as soon as it arrived. The service onboard was chaotic to say the least. Had to ask for something to eat with the drink. The meal service was over 4 hours. Seat not comfortable for over 8 hour flight. Seems that if you speak the language and are male you get better service as all the male business men got bags tagged first class - and this class was not available on the flight.","","","Business Class","","4.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Williams","United Kingdom","2014-04-21","I certainly wouldn't fly with this airline again. I had possibly the worst flight experience in all my years of travelling. Non existent fight attendants resulting in a large party of young travellers helping themselves to vast quantities of booze. As a result I ended up without a seat and the crew kept fobbing me off saying they were trying to sort it. I was left standing for 2.5 hours. Absolutely unacceptable. Never will they get my business again.","","","Economy","","","2.0","1.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Broughton","United Kingdom","2014-04-13","I like this airline would choose it in future and would recommend to others. Only issue is the leg from Mumbai to Goa which is often delayed and seems unorganised but fly business class and like that I can accrue airmiles via jet privilege club membership.","","","Business Class","","9.0","4.0","3.0","4.0","0.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ian Dewey","United Kingdom","2014-04-13","London - Mumbai - Goa in Business. We were very pleasantly surprised by the quality. Attentive Cabin Staff comfortable lie flat seats/beds. Small but excellent choice of wine and champagne. Dinner was of a very good standard and very well presented. Staff made up the beds and the topper was a nice touch on the overnight flight. Transfer at Mumbai to the Domestic Terminal is a pain but is not Jet Airways fault. The 45 minute flight from Mumbai to Goa was fine too. With a soft drink and a snack meal served. Return flight were very good also and all were virtually on time within a few minutes Before landing the Stewardess came round the Cabin and thanked each passenger for travelling with Jet. A nice personal touch. Jet Staff had taken all the Business Class passengers hold baggage off the carousel and kindly put it into a roped off area in front of the baggage carousel. Must say the time from plane to exit at LHR was one of the shortest ever experienced! Certainly would travel with Jet again. Excellent value service and I say with some regret rather better than many recent flights with BA.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Tait-Smith","United Kingdom","2014-09-06","Flew to Palma from Edinburgh on the 22nd August 2014. The resort was Puerto Pollensa a 45 minute taxi ride from Palma airport. Our flight took 3 hours we were on the bus for 3.5 hours! Jet2 have really got to do something about their transfer system. We boarded the bus and were told by the rep that we were only waiting for 5 people. What she did not tell us was that there 5 families to come and off different flights! In addition the air con on the bus was not working and people including a young baby were getting distressed and overheated. When we eventually got on our way the driver took us to the middle of nowhere where we had to move ourselves and our luggage to another bus. No explanation or apology was offered as the driver could not speak English. Beware using Jet2 to fly to Palma unless they sort out this debacle which ruined the start of many people's holidays.","","","Economy","","","4.0","3.0","3.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Greenway","United Kingdom","2014-09-06","We arrived at the airport on time used the airport lounge etc. but we were a little disappointed when we booked in as jet2 had given us separate seats and there was an extra charge for us to sit together! Even though there were seats available they purposely done this to get more money out of you. Now at this moment in time at East Midlands Airport we have been told that there is a 1.5 hour delay the only plane throughout all the flights with a delay today! ""Great"" it looks like we will be going back to Thomson as we have been quite impressed with jet2 the last 3 years we have used them. What a shame.","","","Economy","","2.0","0.0","0.0","0.0","","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","D Yu","United States","2011-03-08","LAX-PVG. LAX to NRT was not as expected from Japan Airlines seat on business class was not a flat bed and being 6'2 is not a good one to sit. They don't have amenity in a bag like other business class but in a basket and FA goes around and let you pick which one you want and all wrap in a cheaply plastic . Food were served in a bento box looks nice in pictures but not in real food really disappointed. Love the lounge at LAX and NRT ate at the lounge in NRT. NRT to PVG as usual same old business class.","","","Business Class","","6.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Madeira","United Kingdom","2014-04-04","BOM-LHR on 30 March 2014 flight was not so pleasant. Flight departed Mumbai at lunchtime 1pm however lunch was served 2 hours later by which time everyone is starving and hungry. 1 hour into the flight 1 drink and packet of peanuts. Lunch was ok though portion size was very small. During the flight there were 3 rounds of drinks 1 serving per round rest of the time the air hostesses were never around. The final meal was a measly croissant as the main dish. Still not enough for an average human. All in all a starving flight and I arrived hungry. Inflight system was mediocre and leg room is just adequate. In case you want to have a comfortable flight Jet airways is not the flight its definitely not going to be mine.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Gillian Fox","Canada","2014-04-03","Traveled on a Westjet flight back from Antigua on March 30 2014. Once again I was seated next to a passenger that clearly did not fit into their seat. 5 hours of leaning towards the opposite side of my seat as most of the person body is still pressed up against me. I am really tired of this and I feel the airline needs to do something to change how their seats are or how they sell their seats. It may not be fair to the oversized passenger but what about me. The person who paid for a seat but can't sit in it!","","","Economy","","","1.0","3.0","3.0","4.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Debbie Foster","United Kingdom","2014-09-06","Travelled from Palma Mallorca to Manchester on 29/08/2014. Absolutely appalling customer service throughout. During our holiday my 17 year old daughter was involved in an accident and seriously injured her foot. We had to arrange our own alternative transfer arrangements as my daughter was too disabled to get on the pre-booked coach transfer. Jet2 were not interested. We were provided with a letter from the surgeon who strongly recommended that my daughter travel with her injured foot elevated but Jet2 informed us that all extra legroom seats were already pre-booked and were only available to able bodied passengers anyway because of their location on the plane. On arrival at Palma airport the wheelchair was not waiting for us as they promised it would be! Jet2 staff at the airport said they knew nothing about it so we had to arrange for a wheelchair ourselves. Spanish airport staff were fine but the problems recommenced as soon as we were handed back over to Jet2. We were told that because of my daughter's disability she along with 3 other passengers would be first to board the plane. We were called to the plane but when we reached the aircraft we were unable to board as the cleaners were still working on board. We had to wait ten minutes while they finished by which time the rest of the passengers had been sent down the tunnel to board. The first air stewardess was extremely surly and unhelpful. We were not helped or directed to our seats and after much struggling to get my daughter sat down were informed by another equally unhelpful stewardess that we were in the wrong seats. Meanwhile the rest of the passengers were boarding and it was extremely stressful for my daughter. Throughout the journey the stewardesses were extremely offhand and unprofessional. After an extremely difficult flight my daughter was helped from the plane by very pleasant (non Jet2) Manchester Airport staff while the stewardesses remained unprofessional surly and quite sarcastic.","","","Economy","","","1.0","1.0","0.0","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Muhin","Singapore","2011-03-06","SIN-NRT HND-SIN. SIN-NRT on a relatively new 767-300 in immaculate condition and service was great. The biggest welcome was big touch screen monitors on every seat - movies and selections were up to date. Cabin crew constantly walking up and down the aisle. Return trip was via Haneda. Same aircraft similar service provided for the overnight flight. I would consider flying on JAL again after this great and positive experience.","","","Economy","","9.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Wong","Japan","2011-03-05","NRT-PVG-NRT. B767 outbound and B737 inbound. Old 767 aircraft but exit row so a lot of legroom. PTV on 767 is small. Meal good and crew were helpful and attentive. I was on a new 738 on my inbound flight - cabin was not spacious but seat was comfortable. Huge personal screen with high resolution service good.","","","Economy","","6.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Shannon Valoma","Canada","2014-04-03","My husband flies 4 times a month from Edmonton to Vancouver and Westjet is always late so he always chooses AC but now we are moving and the only direct option is Westjet. Today was his first flight with this airline in ages and it's already 45 minutes late. I'm really hoping a new carrier comes in locally.","","","Premium Economy","","1.0","1.0","4.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Van Veen Frank","Canada","2014-03-31","We traveled from YYZ to SXM on Feb 23/14 and as usual the crew did an excellent job. Smooth flight and on time both ways. Keep up the great service and please start flying YYZ to anywhere in the EU. We'll take it from there.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Cowan","United Kingdom","2014-03-27","Managed to wangle a free upgrade from Business to First on a BOM to LHR flight. For the money it would have cost had I been paying it seemed pretty fair (it's pretty cheap versus other carriers). Got the red carpet treatment off my incoming Jet domestic flight as I was met by Jet ground staff and ushered into my own car for the journey to the International terminal whilst the latter is a huge improvement on its predecessor the way transfers work between the two terminals remains a bit barmy borne out by the fact that my car took the public roads! The First Class lounge is pleasant enough but generally continues the Indian tradition of largely mediocre airport lounges. On board the ""hardware"" is pretty impressive - flat beds enclosed suites and the like although I didn't find the seat/bed as comfortable as I would have hoped given its generous proportions. Food remains a bit of a weak point dinner seemed to be the same as you got in Business. Staff friendly but didn't leave much of an impression to be honest. Entertainment pretty decent.","","","First Class","","8.0","3.0","4.0","3.0","4.0","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","G Dufoyet","France","2011-02-18","Paris-Tokyo in business. Check in was fast handled by Air France. Check in staff nice but refused to issue my onward boarding pass with Cathay Pacific (their oneworld partner) to Taipei but a staff in JAL uniform apologized. Seat is not a flat bed not comfortable at all as you slide down and entertainment system is old and choice very limited. Crew very polite and food is good both quality and quantity. Very strange though that they put some British cabin crew that do not speak French on Paris flights. As I cannot sleep I was working and the crew kept on refilling with tea and snack. All in all an excellent service but the uncomfortable seat and poor entertainment drags it down a lot.","","","Business Class","","6.0","","","","","","","1.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Raj","Canada","2014-03-24","Took a return flight from Toronto to Mumbai via Brussels. Positive: In all 4 sectors the flights were generally on time. Only minor delays. Negative: 1) Cramped seats 2) Non-working ear-phones in two sectors 3) Indifferent attitude of in-flight crew towards passengers 4) Poor or non existent movie options in major Indian regional languages 5) Sloppy in-flight service. 6) Can not input your frequent flyer # in manage your booking. 7) Website is not very user friendly 8) Complaints are not looked into properly. I would not fly again.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Lane","Canada","2014-03-22","I have traveled Westjet since it first started flying in 2006. I have always been proud to fly this Calgary based Airline in Canada. I fly frequently 5-6 times a year and it was on a flight from Calgary-Toronto that I was bumped into Plus Seats which was great. However on my return flight from Ottawa a week later I was back in economy seating as I had purchased economy for both inbound and outbound but when I sat down I had to squeeze myself into the seat. This has never been a problem before and I was sitting at the bulkhead on the 737-6 so I requested to move from a flight attendant. I am 6'4"" so flights have always been a little tight but this was like nothing I have experienced. The flight attendant accommodated my request to the seats in front of the exit row that don't recline. Same problem when the person in front of me put their seat back. I again requested to move into and the only seats available were in the exit row mid-cabin which was empty but I was told I couldn't sit there as they were Plus Fare seats. I was shocked! I can't help being tall and had I known I would have purchased a plus fare in Ottawa. The flight attendant did not allow me to sit anywhere else and it was by far the worst flight I have been on. I contacted Westjet with my disappointment and received a standard auto-generated letter back. If you are over 6ft tall and/or have legs longer than 32inches BUY PLUS FARE. I however will be flying another Canadian Airline (AC) from now on as their seat pitch is what Westjet's used to be in economy and are no extra charge. Big mistake.","","","Economy","","2.0","1.0","2.0","4.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Skakun Gord","United States","2014-03-21","I am not a frequent flyer but do fly 2/3 times a year I always use WestJet. On a recent flight back from Toronto I upgraded my seat to the first row when I got up to leave the aircraft looking back at the seats behind me i noticed a bunch of people that had adjustable head supports on their seats. When I checked mine it also had this. Every flight they spend time talking about all the safety features how about letting people know about the comfort features like adjustable head rest's and foot rests under the seat in front and how to select entertainment. That would make WestJet stand out even more in customer service.","","","Economy","","10.0","2.0","5.0","5.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Jackson","United Kingdom","2014-09-01","Return flight from Palma to Edinburgh 29th August. No problem with a slight delay. Family of four sat in row 18 near the wing. Food trolley service started front and back working towards us. By the time reached us all sandwiches had gone. The service had only covered 9 rows from front and 9 from back on a 26 row 6 seat plane! Poor planning. I asked for the ""hot meal"" but to be priced per the sandwiches - No chance! Very abrupt cabin staff with the usual ""its not my fault and why not book a seat nearer the front or back in future - an extra £30 just for a sandwich. There was no flexibility in their approach.","","","Economy","","3.0","4.0","2.0","1.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Barrett","United Kingdom","2014-09-01","17-27th August 2014 Flight LS169/LS170. Flew with Jet2 for the fist time with family and friends. Very happy with service throughout and would certainly use again. I had a few queries before I left that were always promptly replied to via email and one of the passengers had given me her married name and only realised it was her maiden name on her passport the day before we were due to fly. I rang Jet2 and they sorted it out right away at no cost which was brilliant. We only took hand luggage but they let us put it in the hold anyway. The only reason I didn't give absolutely top marks was that even though I booked quite a few flights all together we weren't all sat together on the plane. Other than this I would certainly fly with Jet2 again in the future.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Arias","Vietnam","2011-02-07","NRT-SGN. Good movie options very friendly and professional staff. My first time with them totally recommend.","","","Economy","","10.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Side","United Kingdom","2011-01-26","LHR - NRT return B777-300 Executive class. Flight to Tokyo was on the warm side as JAL flights often are. Choice of films OK but I expected more top billing films - the programme was padded out by many old or b movie films. Food good but as always a bit limited in choice Beef or Fish never anything else! JAL shell seats do not recline flat which is comfortable at first but you find yourself slowly sliding downwards - good for 2 or 3 hours sleep. Return flight much the same a pleasant experience with excellent service from flight attendants.","","","Business Class","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Vince Brown","Canada","2014-03-18","The staff were great and the overall cleanliness of the plane good. The flights were on time but the coach seats not have no leg room as they have reduced it to add economy plus seating. Not sure if this was the right move for this airline not comfortable at all. Meal offering on board very limited and channel/movies limited.","","","Economy","","7.0","1.0","5.0","3.0","3.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Lever","Canada","2014-03-17","Return flight March 12th flight 1119 from Las Vegas to Toronto. Then supposed to be on Flight 358 from Toronto to Ottawa at 8am but ended up on a 2pm flight to Ottawa instead. Terrible experience. Our first flight was delayed 2.5 hours so before we even left we knew we'd miss our connection. The rep told us not to book the next flight as they would hold the plane for us as there were many in the same boat. They didn't. We got stuck waiting another 5 hours even though there were many other carriers with flights they could have put us on. We were told to go to customer service to be first in line for standby. We did and they told us to check back every 15 minutes. We did. There ended up being 2 spots on an earlier flight that they gave to someone who happened to just walk up to the gate. When we asked why we didn't get those seats we were told nobody told them we were waiting. We were told lie after lie by 4 different reps. Will not fly WestJet again!","","","Economy","","","1.0","1.0","0.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Bawnik Odelia","Israel","2014-03-17","Goa to Mumbai - when checking our bags we were told we need to pay for an excess weight of 9 kg. Upon checking in Mumbai for our continuing international flight we found out that we did not have any excess weight! We recommend checking with another agent if you are asked to pay for excess weight. No food on this short flight we did get a voucher for a light meal - it was a small box full with junk food inedible. They do offer wraps vegetarian or chicken for purchase on the plane very average quality.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Tinning","Germany","2014-09-01","Leeds to Dusseldorf on 3rd July 6pm convenient departure time. I was not looking forward to the automatically allocated middle seat however the flight was not full and had the row to myself. The ticket cost was unbeatably low. There was a very rowdy group of passengers on the flight and the crew did put in a great effort to keep the situation under control. The catering is reasonably prices and of a good quality. The aircraft was an older version a Boeing 737-300 which was just fine for this 1 hour route but I'm unsure if I'd be willing to fly longer routes onboard due to a fairly small seat pitch. However overall the flight was hassle free and very good. I am planning to fly the same route with Jet2 again soon.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","John Kay","United Kingdom","2014-09-01","Toulouse to Edinburgh Sunday 24 August 2014. Myself and fellow traveller with chosen seats in row 1 pleasant enough flight but on arrival at Edinburgh the ground staff member advised the chief steward that he had not closed the door properly on departure. Not at all reassuring and even if this being the case might have mentioned this more discretely and certainly not in front of passengers. Bad enough that the average age of the fleet is 25 years old to treat the safety of all on board with such disregard is just inexcusable.","","","Economy","","4.0","1.0","3.0","3.0","","","","3.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","V Brand","Hong Kong","2011-01-07","HKG-HND/NRT-HKG during the holiday period. Flights on time and crew friendly. Crew were not strict with safety regulations - passengers roaming round with seat belt sign on or using footrest during take-off and landing were ignored by crew who saw what was happening. Food was horrible. I'm no fussy eater but it was not appealing. I have never seen such small meals served for a 4 hr flight.","","","Economy","","6.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mary Gomke","Canada","2014-03-14","Outbound to Palm Springs from Calgary was #1468 on Feb 26/14 and return from Palm Springs to Calgary on March 11/14 was flight #1469. My parents just got back from Palm Springs and they as well as myself were so impressed with WestJet! My father who required a wheelchair had help from the moment the plane landed right to when their luggage arrived. The flight attendant wheeled him through to customs the baggage area helped them with their luggage and even brought it out to the concourse area. My parents would not be able to travel on their own without this kind of help.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Doucette Grasby Angela","Canada","2014-03-13","Outbound to Las Vegas March 7th and return to Toronto March 10. The only complaint I can think of is the rude passengers who recline their seats! They should really think about how much space you are taking away from the person behind you! It makes it difficult for them to eat or work on their computer. Had one delay and it wasn't WestJets fault. My husband and I choose to pay $300 more for our trip in February just to get WestJet as our airline and would do it again! For the people who don't get the wagon with the drinks as often as you like there is a button up where the lights are just press it and I'm sure the staff would be more than happy to serve. I will be continuing to use this service!","","","Economy","","9.0","2.0","5.0","4.0","3.0","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Greg Bell","Australia","2010-11-07","Brisbane to London via Narita. Economy class and service was excellent and polite. Great food and drink service and IFE superb. Departing Narita we asked the English flight attendant for Scotch and Dry which she duly delivered but warned us that if we wanted another drink of the same to order it from her as apparently Dry Ginger Ale is not available to Economy passengers and none of the Japanese crew would serve it to us! Strange - does Dry Ginger cost more than lemonade? Osaka to Brisbane we made sure we bought a bottle of Canada Dry to have with our inflight Scotch!","","","Economy","","9.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R Santos","United States","2010-11-03","BKK-NRT on B767. Check in good but the lounge was not. Very small and cramped with the smoking room door opened. The flight was fine. Service pleasant and the food good although small in portion. Drink service and midflight snack was also on the small side. Seats fairly comfortable for the 5+ hour flight.","","","Business Class","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Tracy Ng","United States","2014-03-13","Jaipur to Mumbai Feb 13 2014 on JetKonnect 9W-K-7178 and Jet Airways 9W-403 from Mumbai to Kochin. I was worried about taking a flight in India but was pleasantly surprised. The JetKonnect flight we took from Jaipur to Mumbai was pleasant. They charged us an over baggage fee and were really strict with the weight. Only inflight complaint was that the seats barely had any padding and were visibly marked and dirty. They looked like they were recycled from the 80's.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Syed","India","2014-03-12","Goa to Mumbai economy. We were upgraded to Premiere as there was a double booking for our seats. Short flight so meal service began immediately after cruising. The pursers were selectively asking passengers for meal choices. Those left were told no non -veg options only a veg option left. I refused and he asked me if I wanted fruit or dessert I declined and asked for tea. After every passenger was served their meals and their coffee tea service in trays one of the crew dumped a cup of tea on my tray. Considering I had asked for one item I would have expected a tea tray offered at the same time as the other service. Anyway I really do not expect much from the arrogant and indifferent crew having had bad experiences in the past with Jet we only fly them on short flights.","","","First Class","","2.0","4.0","2.0","3.0","0.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Lyle","United Kingdom","2014-08-26","Flew from Glasgow to Ibiza on what could only be described as a party plane. We were sat in the middle of at least 60 clubbers with our 9 year old daughter. Quite a few were swearing and stood up shouting. One woman escorted off before we left and two more had passports removed during the flight. Excellent service from the cabin crew lady who sorted them out and refused to sell alcohol at all. Flight was on time and plane was clean. Can't fault Jet2 but this would make me think twice about booking a cheap flight.","","","Economy","","7.0","4.0","5.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Kieran","United Kingdom","2014-08-20","Flew from Glasgow to Palma (Majorca) and back 15th - 18th August. Flights were on time for both legs. Aircraft was clean reasonably comfortable and cabin staff were friendly and professional. Seats are a bit on the tin side OK for 3 hours but much more than that and you'd get a sore backside!! However thin seats mean more legroom. Food offering onboard is much the same as other carriers in terms of quality and price. Have flown with Jet2 before and would fly with them again!","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Erik Febryan","Indonesia","2010-10-27","Jakarta - Tokyo economy class. Check in excellent at CGK. Onboard comfortable with friendly and excellent FAs. For the 7 hour flight I think this flight needs more food and drink. IFE was old fashioned and small selection of movies and music.","","","Economy","","7.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Olivier Ragu","Japan","2010-10-27","NRT-CDG in Y class on B777-300ER. Crew offered good service with a good response. Seats were cramped. My feet touched the next seats which is not comfortable for 12+ hour trip. Food quantity and quality is seriously decreasing comparing to a few years ago. Entertainment OK with AVOD system.","","","Economy","","6.0","","","","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Paul Harvey","United Kingdom","2014-03-11","London to Amritsar via Delhi and Delhi to London Economy. We (2) found the flights better than we expected them to be but there are opportunities for improvement. Our seats were reasonably comfortable all flights were on time long haul had VOD to keep us entertained but the film choice was a little restricted and old and there seemed to be no resume viewing option (i.e. continue from where you left off). Food was reasonable the cabin crew on our aisle on the way out were incompetent (those on the adjacent isle knew what they were doing). The meal on the night flight on the way out arrived 2 hours after we took off which was far too late. My major complaint would be that all the cabin crew (bar one) disappeared once the meal had been served and did not appear again until the next meal. No one came around offering water and the toilets were not serviced. Despite all of this of the cheap budget airlines flying to Delhi (and return) they are not the worst.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Stephen Nicholas","United Kingdom","2014-03-11","We flew London to Delhi then internally Udaipur to Mumbai Mumbai to Goa Goa to Mumbai then back from Mumbai to London. Overall good. Which amazed us as two years ago we flew London to Delhi and back and swore never to use Jet again as the flight home was the worst we've ever had anywhere in the world. This time the flight from London to Delhi was very good nice plane good crew average food. Internal flights were also good. The flight back - well it was an older plane a bit tatty inside the floors hadn't been cleaned properly between flights the food was terrible the seats sagged but it landed ahead of schedule and the cabin crew were great. So 4 flights out of 5 were very good and if they put on a new plane and better food on the last leg they'd have scored a very good overall.","","","Economy","","7.0","4.0","4.0","1.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Syed Mazharullah","India","2014-03-10","We traveled on 6th-7th March 2014 from HYD-AUH-DMM (9W 550 and 9W 526) and we had a horrible experience. We are senior citizens and have lots of air travel experience but this one was the worst so far! There was no water in the toilets! The flight from HYD to AUH arrived and landed but it took more than an hour before we could get off the plane! Apparently Jet seems to have the least priority by air traffic control. Me and my wife had to sit near a stinking toilet for the 526 flight. They closed all toilets. Imagine having no access to toilets in mid air! Will never fly Jet again.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Harrison","United Kingdom","2014-08-18","Leeds/Bradford to Reus on 5th July. Leeds/Bradford to Alicante on 9th April. After years of flying with Cook and Thomson etc we have used Jet2 twice already this year. Booked complete package holidays and always pre-book seats and inflight meals. Found Jet2 meals to be far superior to the other airlines and the service better. No complaints at all and already booked to fly again in September. If you want to be sat together then you need to pay extra as with all the other airlines. Best company for luggage allowance as well!","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Brian Scott","United Kingdom","2014-08-18","On a return flight from Malaga to Edinburgh we checked in on time. Flight delayed. After a few hours we boarded plane in 39 deg heat and suffered for over an hour whilst the computer was supposedly getting fixed. Pilot told us we would have to return to terminal as the plane had to shut down and the computer would have to re-boot. Stuck in terminal and eventually told that the plane was going nowhere. After 5 hours we received vouchers for a meal. 5 Euros and the cheapest sandwich was more. 6 hrs delayed and no information from Jet 2 staff. After 7 hours delay we were then told that the plane was almost repaired and ready to go. The captain arrived later to inform us that a sensor in the landing gear was faulty and had to be replaced. Would not answer any questions because he was needed in the plane to ensure us a speedy flight home. Flight was to leave 1400 hrs and we departed at approx. 2200 hrs local time. 8hrs delay approx. I have to say that we did have a complimentary drink on the plane but no food. I am shocked at the total disregard to the passengers (many young children) and I can accept that planes do break down but please keep the customer informed.","","","Economy","","","1.0","1.0","1.0","","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","C Dally","United States","2010-10-26","Chicago to Narita which was a very nice flight all things considered. The food was good service was good and although there was not tons of leg room I was comfortable enough (I am only 5' 2""). The way back to Chicago from Narita was a nightmare. I had a seat next to my husband and all was fine at first till the Asian woman in front of me reclined her seat over halfway. On the flight there I had mine reclined about 1"" and when asked by a Stewardess to move it for the man behind me I did even though it was not mealtime. This woman would not move at all and the Stewardess would do nothing and even as a short person I was uncomfortably cramped. I asked the woman and the Stewardess for help but was ignored by the woman and told by the Stewardess she could do nothing. Then mealtime came they made her move and after the meal I put my pillow against the window and went to sleep. When I woke up (because I was in pain) her seat was all the way reclined and my legs were all cramped up. I asked her and the stewardess again with no result. I finally went and stood in the back of the plane and refused to sit in that seat unless the woman moved. I talked to the Stewardess explained that when asked to move I did explained I was in pain and said I paid just as much for my ticket as the other inconsiderate woman did. After standing there about 20 minutes they finally gave me a seat on the other side of the plane (which was a lot more roomy and the people over there were considerate). Nothing would have been done had I not forced the issue and I did not appreciate being treated that way. I will not fly JAL again not even in a higher class that was hands down the worst experience I ever had on a plane. I guess it is a value price if you don't mind being exceedingly uncomfortable for 14 long hours but I do mind. They only get a 5 because my flight one way was good but it is still a 50/50 gamble.","","","Economy","","5.0","","","","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sturgeon Dan","Canada","2014-03-10","Toronto Person flight 2742 to Liberia Costa Rica. Flight delayed over an hour. Return Liberia Costa Rica flight 2743 to Toronto first thing in the morning I log on to WestJet website to check the flight status flight not found. Went to the airport and told that flight 2743 is now flight 4343. We board the plane and flight attendants inform everyone we are going to Mexico. WestJet changed the flight number from 2743 to 4343 but they did not import the passengers’ data from 2743 into 4343. Now you have passengers who paid for seat selection and Plus services and they are not getting what they paid for. I need an aisle seat for a medical issue and I need to get up a move around. Instead of getting an aisle seat I found myself in the middle seat.","","","Economy","","2.0","3.0","3.0","1.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Anthony Maxwell","Canada","2014-03-10","Recently my wife and I flew from Calgary to Honolulu with a change of planes in Vancouver. The flight from Calgary to Vancouver took the usual one hour or so. However our flight from Vancouver to Honolulu took an hour longer than I had experienced on past flights. I find it very annoying that despite the excess charges levied on us unfortunate travellers for baggage seat selection and no decent food we are forced to sit in uncomfortable conditions for another hour while the airline reduces speed to save on fuel!","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Holding","United Kingdom","2014-08-14","Flew with Jet2 for the first time this year with jet2holidays. LS701 from BLH (Blackpool) - MAH (Mahon Menorca) as a family vacation the youngest being only 8. Service desk were polite and got to the lounge quickly. Flight was at 7.40am no delays and got on plane early. Captain and crew were willing to always inform us what was going on. Lots of leg room and a selection of magazines to keep us entertained (not to mention a raffle). Smooth 2 1/2 hour flight 8-yr-old tucked into a ham and cheese toastie and 10-yr old enjoyed a bacon ciabatta. Landing was soft and wished us farewell. Well done Jet2! I would certainly consider flying with them again.","","","Economy","","9.0","5.0","4.0","3.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Darren Partridge","Australia","2010-10-10","Japan Airlines Sydney-Tokyo return. The flight is operated by Japan Airlines on behalf of Jalways. The service is polite and graceful. We travelled Premium Economy Class and there was always staff on hand to assist or offer you a drink soup or snack. Premium Economy seats are quite comfortable and have large tables. The meal service (the same as normal economy class) in both directions was good. I think they need a few more new release movies on their AVOD system and another inch or two of legroom so that it easier to slide out into the aisle when sitting at a window or middle seat.","","","Premium Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Toth","Canada","2014-03-10","Flew from Montreal to Turks and Caicos. Tickets for this 4 hour RT flight were $1350 but the service was like we booked a cut-rate airline. On the flight out they kept us on the runway from 11.30-2.30 while dealing with fuel line issue and during this time served us 2 very small cookies. They then flew us to Toronto to get to a plane that could fly farther and served en route only alcohol or water. The flight was full of starving kids who had been on the plane for 4 hours but we were told no food or other drink because flight to Toronto ""too short."" We were in seats in front of the exit row which did not recline and we were not warned about this. For the flight back we could not check-in online because they wanted to charge us extra for our seats on the way out even though our seat selection said zero dollars when we chose it. On the flight itself in-flight entertainment broken meals were cold sandwiches and by the third row they were out of all sandwiches except turkey. On arrival in Montreal there was no attendant to connect that plane to the gate so the pilot had to call for one. Ten minutes later we saw him scampering up the ladder to the gate. Then they let us off but no one had opened the door from the gate hallway to the airport so another 10 minutes there. Then about 20 bags came out then a 20 minutes delay with nothing then the rest of the bags.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Blair McGregor","Canada","2014-03-07","WestJet online booking system allows seat selection and charges for that ($21 usually). On several occasions in recent past my seat was changed from when I purchased it (and paid seat selection fee) to when I checked in. Went mysteriously from an aisle seat to a middle or window. No notice or explanation; found out when checking in and re-selected at that time. On one occasion had to pay $45 more for plus seat because no others were available. Check your seat assignment. Entertainment system poor and they've started putting on about 10 minutes worth of advertisements that you have to watch at beginning of flight and there are constant announcements during flight that interrupt the shows. Flight staff are friendly and helpful.","","","Economy","","5.0","3.0","4.0","2.0","2.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Frank","United Kingdom","2014-08-14","I've used Jet2 twice and wasn't happy with them on both occasions and would never use them again. The first time You get what you pay for. Unfortunately I had to make this experience with Jet2. The plane itself was okay. Rather cramped but hey ho. What really was lacking was the service. No ice in 32 degree heat after having to wait for 90 minutes to even get a drink? Unacceptable. Will definitely not use again! PS: Don't bother with contacting their customer service either. You will only get back a 'too bad so sad' email after no less than 5 weeks.","","","Economy","","3.0","3.0","3.0","1.0","","","","4.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","N Valenti","Australia","2010-09-19","Sydney-Narita B777. Staff fantastic both on the ground and in the air. Japanese and Western choice for meal noodles during the flight and snack before landing. I'm 6' and was able to stretch out in the seat however the seat was a little hard. We got an excellent companion deal which made it excellent value even compared to several premium economy fares.","","","Business Class","","8.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","N Parsad","United States","2010-09-10","JAL roundtrip from Chicago to Tokyo last week. I could not believe the 777-300ER had no individual ventilation system per seat. Whatever the reason the result is that the economy section was extraordinarily hot and stuffy where my daughter and I were sitting - to the point where she got sick and had a mild asthma attack. For 12 hours I was sweating with no relief. The return plane was a bit better but very uneven. It would cool down only to get hot again for 45 minute stretches. Several passengers including myself complained about the poor ventilation and A/C. I walked all over the economy section and noticed that as I walked down an aisle I could literally feel the temperature change - the uneven cooling was that noticeable. JAL flight attendants heading to Narita were very sweet to my daughter who had to sit in the jump seat in the galley as it was significantly cooler. On the way back to Chicago the flight attendant I complained to who was serving our side of the economy section was rather argumentative saying some passengers complained they were cold and had extra blankets. Well hardly anyone in economy had them as it was easy to check. I called her out and asked her to prove this and then she shut up. I happened to casually chat with 3 other passengers on this leg who also complained about the atrocious ventilation/temperature. What is going on here? JAL's food is pretty bad and the section is cramped but I got what I paid for so no complaints. They were very efficient in their service all around even if the food was awful and the red wine I got had actually turned into vinegar. I shall never fly them again.","","","Economy","","3.0","","","","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Suzana Mendes","United Kingdom","2014-03-03","Overall the service was extremely poor. Air hostesses behaved as though they are doing passengers a favour did not attend to passengers in time. While travelling from UK to Goa there were no toilet rolls in the toilet. While returning back there was no hand wash. Although meals were included but were not provided in fact they stated I had to pay for my meal from Goa to Bombay. Requested a cup of tea it never arrived.","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Satish","India","2014-02-26","Afternoon service from Chennai to Mumbai. Clean aircraft on -time departure. Lunch was served on the flight. Options in Veg and non-Veg. Lunch portions were quite apt and hot. Cabin crew were quiet efficient. Landed before time in Mumbai. Overall good value for money.","","","Economy","","10.0","4.0","4.0","5.0","1.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Shah","United Kingdom","2014-02-24","Flew Pune-Delhi-London. Constant changes to schedule meant that I had less than an hour to transfer in Delhi instead of three which is not enough to get through the Indian airport rubber stamping fiesta. Was not informed of this via email or phone only found out when I checked my booking 3 weeks before departure. Had to change the date since the Pune-Delhi flight I was going to take was cancelled and they refused to book me on another airline for my original date. Flight crew are unfriendly food is inedible (pink rice with brown sauce from the look of it). The seat in front of you reclines right into your face inflight entertainment has long and repeated ads. Fly any other airline to and from India if you can.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Hutton","United Kingdom","2014-08-11","I've used Jet2 twice and wasn't happy with them on both occasions and would never use them again. The first time I flew with them was from Manchester to Faro the flight was fine apart from them not being able to find us on the system and it turned out they sold our seats. We did manage to get on the flight on the way back again they couldn't find us in the system luckily I had all the booking confirmations. They manage to finally find us and we were told that the plane wouldn't be a jet2 plane it was a different airline in which the cleanliness of the plane was awful. As soon as we walked onto the plane the small of urine hit you. The second time I booked with them I had to change the date of the outbound flight I expected to pay an admin fee but they also charged me more. I questioned this and she said it was because the flights were more expensive today then when I purchased them I was on their website whilst on the phone and I told the lady that the flights for that day are actually cheaper then what I paid. She said that's a different system I couldn't believe it as I said before I had no problem with the admin fee but being changed more for flights that were cheaper on that day then when I purchased them. I would actually rather pay more for a flight then ever use JET2 again. Awful service awful customer services.","","","Economy","","","4.0","2.0","4.0","","","","1.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Peter Goldsbury","Japan","2010-08-21","Narita-Amsterdam return B777-200ER. Boarding very smooth at both airports. Inflight service reasonable though flight attendants used very basic even rude English with customers whom they believed could not use Japanese which was a sharp contrast to the elegant Japanese used with Japanese passengers. The economy class seats are terrible unless you are a dwarf. They do not properly recline. The seat slides forward as the back reclines so the legs hit the seat in front: quite unsuitable for a 12-hour flight. Magic III was fair with a rather limited selection available.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Tara Johnson","Canada","2014-02-20","April 2013 my husband and I went to Mexico. On our way home we had an early flight leaving from Cancun airport. Because of mechanical difficulties our plane was delayed hour after hour during this time period WestJet gave us all food vouchers! Finally our fight was canceled and would be rescheduled for the next morning. It was a little concerning at first. WestJet took such good care of us they had shuttle buses take us to the Marriott in Cancun paid for the hotel supper and breakfast. I recommend WestJet.","","","Economy","","10.0","3.0","5.0","3.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Premack Terry","Canada","2014-02-20","Flight to and from Cancun no TV's there or back. Flight took 7 hours 45 minutes return with no explanation. Very unpleasant flight will consider other carriers next vacation.","","","Economy","","4.0","3.0","4.0","4.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Johal Tarlochan","United Kingdom","2014-02-19","My onward connection from Delhi to Amritsar was delayed by approx 5 hours. The staff in the airport were not proactive. They were not explaining the problems and we had to keep going to the desk to ask on if there were further delays (started as 3 hours delayed and then was subsequently moved out by 30 min increments). On the way back the Amritsar to Delhi flight was delayed by 20 mins and passport control in Delhi is poor cumbersome and slow (only 3 staff for 6 counters). The Jet Airways staff were randomly pushing some passengers up the queue to the annoyance of other Jet Airways passengers on the same flight and Air India passengers too. In the end I had to run to gate for boarding due to incompetence.","","","Economy","","4.0","3.0","4.0","3.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Mark Lynch","United Kingdom","2014-08-11","Just returned from Murcia in Spain for a two week holiday in August 2014. At last a joy to travel with a budget airline who puts the customer first. No queues at check in via East Midland and Murcia also you are greeted with a check in clerk who is not a robot and puts the customer first. Jet2 have moved forward on looking after their customer and much better than the other budget airlines.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Henry","Japan","2010-08-18","Nagoya - Bangkok return. JAL offered very good prices for the 6 hour trip so that was the main reason it was chosen over Thai Airways. The flight to Bangkok was an early evening flight which was quite reasonable. The plane was clean and recently refurbished updated IFE and new covers for economy seats. We ordered the vegetarian meal which was reasonable. The seats were newer and wider which was a vast improvement on the older planes JAL still uses. Service was fine when you asked for it but FAs were not very attentive. IFE was fine and had some good movies. The plane on the return journey was much older seats older and narrower design. Not very comfortable but had plenty of leg space as my wife and I got exit seats. This flight was overnight and we got little sleep and didn't eat anything as we were too tired. My wife was feeling queasy for the whole flight but the FA who was sitting opposite us went beyond the call of duty and constantly asked if there was anything she could do to make my wife more comfortable - she gave us extra blankets and chatted to us during the flight.","","","Economy","","6.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Hugh Johnson","Australia","2010-08-18","Premium Economy Sydney-Tokyo-New York. Very satisfied with all aspects of the flights. I cannot sleep on aircraft so I try to minimise night flying although impossible on most long haul flights. If one really needs to sleep then the Premium Economy seat will be a challenge as the recline position is not much better than sitting straight up. JAL service is excellent.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Gaurav Vermani","South Africa","2014-02-19","Delhi to South Africa via Mumbai. Flight from Delhi to Mumbai was horrible even though it was business class. It didn't have entertainment and the food wasn't great. The second flight from Mumbai to South Africa: In business class the crew were friendly and there was entertainment. The food was nice and there was a lot of space.","","","Business Class","","5.0","4.0","5.0","5.0","1.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Tony Giantomaso","Canada","2014-02-17","One way Vancouver - Calgary trip and I paid for ""plus seating"". When asked to pre-board the line in Vancouver was huge and I couldn't seem to get the gate agents to care much. Even though I was seat number 2 in ""plus seating"" there was no room for my half-filled ""fits in the tester box"" bag and they let people on with massive pieces of luggage. So much so that I counted at least 30 pieces of luggage that had to be checked in at the gate. This caused a 20 minute delay even though it could have easily been avoided earlier. The flight attendant was tired and gruff. The flight itself was OK but the entertainment system is poor - half the channels don't work and the screens are tiny. ""Plus seats"" have more leg room but are still narrow. Once we disembarked I wait another 20 minutes for ""checked baggage"". 40 minutes late for a 1.25 hour business flight is not adequate.","","","Economy","","2.0","1.0","2.0","4.0","2.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Stephen McDonough","United Kingdom","2014-08-06","LS515 from Newcastle to Cyprus 23/07/2014. Return LS516 30/07/2014. Booked online for the first time with Jet2 never used them before and when I received boarding passes my wife and I we were seated 3 rows apart. When I got to the airport and complained that people who book together should at least be sat together which to me is just common sense I was told it was to balance the plane yet I was able to get seats together at a cost of £16 for the two of us which makes me think it is a scam.","","","Economy","","3.0","3.0","1.0","2.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jess Howards","Hungary","2014-08-02","Flew from Budapest to Glasgow. Waited 1 hour for bag drop. Staff was rude. had a delay. Seats are extremely uncomfortable although the leg space was huge. seat pockets are unusable. Airline staff spoke a very bad English. Food was expensive (as in any other airline). I hope I won't have to travel again with jet2.com.","","","Economy","","3.0","1.0","2.0","0.0","","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","B Elliot","Australia","2010-03-29","BNE-NRT-BNE both sectors on aged B767-300 operated by Jalways crew. The cabin seats 6 abreast which felt too cramped for a business experience - seats are showing their age with limited functionality and no better than a domestic business class or international premium economy seat. Adequate for daytime flight only. The Magic-III inflight entertainment system worked - however I was disappointed by the range and selection of movies available. The in-flight service differed dramatically. On our flight to Narita we had a wonderful crew led by a Thai-based purser - hard working always in the cabin and a wonderful inflight experience which made up for the substandard cabin. On our return it was the opposite. The service was chaotic and disorganised. The business cabin was full and it was over 2 hours after boarding before we were even offered a drink. This is an overnight flight departing Narita ~2130 so the entire meal service should have been completed by 2 hours into the flight to ensure we had sufficient time to rest. However we hadn't even been offered a drink. We were exhausted after travelling in from Los Angeles so my partner walked down to the galley and requested a snack and a bottle of water. This was promptly provided for us but you could tell our request was not appreciated. The cabin temperature was hot during both flights and the air quality seemed stuffy and overly dry. Requests to lower the air temperature was denied as I was quoted ""that the Japanese passengers feel the cold"". Overall if flying JAL again on this route I would save the money and fly economy.","","","Business Class","","5.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Walia","United States","2014-02-10","Flew from Mumbai to Hong Kong. Flight was supposed to leave ay midnight and was delayed 3 times with no notification. Finally boarded plane at 6 am. No food or compensation provided for delays. Poor service in the flight as well. Would not travel again.","","","Economy","","","2.0","1.0","3.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Louise Ryan","United Kingdom","2014-02-10","9W 120 - London to Delhi. We took a total of 5 flights with Jet. All flights had one thing in common and that was the cabin crew who were the unfriendliest and least professional crew I have encountered in over 30 years of flying. They made no safety checks before we left Heathrow (children were sitting on parents laps with no safety harness) did not smile and threw food and drink at you.. Seats were tiny in fairness to Jet our flights arrived largely on time and safely. The fares were cheap but I would have paid more to get a better service.","","","Economy","","5.0","2.0","1.0","2.0","4.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Glasspole","United Kingdom","2014-07-31","Flew MAN BUD rtn. First time with Jet2. Check in MAN good no queues but terrible at BUD on the rtn. Waited over 1/2hr to bag drop! Surly check in lady who didn't care. Seat comfort not too good and like Thomson have removed their seat back pocket so you cannot store a bottle of water or a book. Told it was so we can have more leg room. No it's so they can squeeze another row in! Cabin staff's only incentive is to drag as much money out of you as possible. They care little else on this airline. Bad experience. Will not use again given the choice.","","","Economy","","5.0","2.0","3.0","4.0","","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Roger Stone","Australia","2010-03-28","BNE-NRT Discount Business Class Fare to connect to Finnair flights to Europe. Meticulous service with good food and wine. B767-300 showing its age a little and as the business cabin was full I had a sense of claustrophobia. I recall JAL used to operate larger B747-400s on this run until a year or so ago so it would be nice to see this type of larger type of aircraft or similar used on this route again. Nevertheless an excellent flight with superb service.","","","Business Class","","9.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","M Moe","United States","2010-03-12","NRT-SFO on B777-300ER with the new first class suites. The food was phenomenal and service was second to none. The cabin crew made me feel welcome and they took care of every little need. They were so polite and willing. I have flown every class on JAL and I would recommend it.","","","First Class","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Bell Gregory","Australia","2014-02-07","Flew WestJet Edmonton to Calgary returning two days later. On both flights turbulence prevented the cabin crew from serving refreshments even though it didn't seem very rough to me! For such a short flight it didn't matter anyway! Nice airline friendly cabin crew - no complaints.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Pereira","Canada","2014-02-07","CUN-YUL. Flight left on time. Very basic service crew only passed once in cabin with beverages and food cart ($$) four hour flight. Entertainment system poor. Very little leg room. For the fare paid it was OK. However after a few flights the experience with this airline is always underwhelming.","","","Economy","","6.0","2.0","3.0","2.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Letourneau","Canada","2014-02-07","I will not book with WestJet again. I fly about two times a year and always book WestJet due to their ""customer service"". The last two times I have booked with WestJet I've been disappointed. Going from YEG airport to Las Vegas and on the way home the TV's were not working. That is one of the major reason we pay extra to book with WestJet. Makes the flight a lot easier lets face it no one enjoys flying. The next flight I booked with WestJet my departure was at 7.30am I arrived to the airport at 6.10 and they would not let me board. I missed my flight even though I was 1hr and 20 mins early. The lady that was dealing with my flight had no compassion and when I asked her if there was anything WestJet could do she simply said no and it would cost another $80 to re-book with a different flight. Most of the times the plans aren't on time and we just have to deal with it. I was just very disappointed with the way WestJet treated me and do not believe they are worth the cost of their flights.","","","Economy","","3.0","3.0","1.0","4.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Stafford","United Kingdom","2014-07-29","14th July 2014 Manchester - Rhodes (B737-800). The Jet2.com check in desk at Manchester is very confusing and there is a lack of communication between the staff there. One staff member said that we could check in at the online check in desk and another women that that we couldn't! We boarded a very clean plane but the cabin crew could have been a bit more welcoming. The captain gave good details about the flight and kept us updated really well! The onboard snacks service needs to improve there could be more variety. Cabin crew improved as the flight progressed. They could also be a bit quicker with the services. They gave me 5 minutes to eat some noodles and a can of orange juice! Landed on time and it was a pleasant flight! 23rd July 2014 Rhodes - Manchester (B757-200). It was a pleasant flight but there could be more legroom. The cabin crew were friendly and we landed 8 minutes early!","","","Economy","","7.0","3.0","4.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Beck","United Kingdom","2014-07-29","Have been using this airline now for a few years four times a year. Used to recommend them to all my friends and family but not any more we cannot remember the last time we actually took off on time going out or on our return it's even become a standing joke we expect to get a delay before we even reach the airport. Well enough is enough we have just returned from Paphos on our way back we should have departed at 10.15 pm we had three children with us we were told as usual we had a delay of 1.5 hours which turned into 2.5 hours we finally departed at 12.45 in the morning! After the long flight we had a drive home of two hours from Manchester airport. This is totally in acceptable and will be looking at other airlines from now on.","","","Economy","","","4.0","4.0","3.0","","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","P Shaw","United Kingdom","2010-03-06","LHR-NRT-LHR booked economy only to get upgraded to business as economy was full with a lot of group bookings. Was lucky enough to get a bulkhead seat in business which had great legroom. Lie flat seats were excellent. Food was the best I have had on an airline and drink available at all times. Flight crew very attentive.","","","Business Class","","8.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","R King","Australia","2010-02-17","London Heathrow - Tokyo - Sydney. My first time in JAL as I had booked a FF Award seat on QF (LHR-SYD) and it turned out it was on JAL. Easy check-in great lounge. Service on board was better than I expected - B777-300ER on leg 1 B777-200 on leg 2. Very nice Japanese food possibly the best I have eaten in Economy. Great FAs happy to do their best to help with our young child. Ample legroom and happy to serve food out of normal service times if required. Very good first experience overall.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Van Heerden","Australia","2014-02-05","30 January 2013 flight 9W10 from Mumbai to Singapore (Business Class). Technical problems with plane resulted in an hour delay. Repairs were attempted while on runway and after again trying to depart plane was moved to another part of runway close to airport building. We were parked there for 6 hours. During that time absolute mayhem took place. For the first few hours there were no communication and it became clear this airline has no contingency plan and should not be flying. As business class passengers we received no support and passengers were physically prevented from leaving the plane though we were about 25 metres away from an airbridge. Half the plane without connections were put on another plane to Singapore and we were kept detained on the plane for another few hours. Eventually a Customer Service Manager appeared. We were then told it would take 3 days before we could fly due to tickets not being available. After insisting on tickets it took another hour before we were offered economy class tickets which were rejected. After another hour we were offered premium class tickets to Bangkok and then Melbourne. The flight was 2 am and we were offered a hotel room which I had to share with a stranger. I was very relieved to get on Thai Airlines from Bangkok. As for Jet Airways I will never fly with them again!","","","Business Class","","1.0","2.0","3.0","2.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Smith","Canada","2014-02-04","YYZ-YYC-YLW-YYZ. Pros: on-time departure from Toronto and Kelowna friendly and efficient check-in staff friendly inflight service onboard satellite TV. Cons: 4 hour connection delay in Calgary (apparently due to light snow but no explanation from the airline) very slow baggage delivery on arrival in Toronto (45 minutes). Our skis arrived on the oversize belt in 15 minutes then our bags arrived a half an hour later. Very aggravating.","","","Economy","","6.0","3.0","5.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","April Johnson","Canada","2014-02-04","Returning from Cancun Jan 28 2014 to Toronto. Waited in Airport for 11.30 am flight but for some unknown reason Westjet decided to give our plane to another group flying to Ottwawa. This left us stranded with a new departure time of 10.00 pm that night. Turns out that this flight did not leave until 4.30 am the next morning. Some passengers would even wait longer as their connection flight would not correspond with the 4.30 am flight and were not allowed to go. Our plane should never have been given to another group the Ottawa group should have had to wait for another plane. I was travelling with a group of 16 people which was booked through Westjet Vacations. A Westjet Rep in Cancun Airport managed to get all 16 of us on the next flight at 4.40 pm to Toronto. The reps in Toronto when we landed rushed us through customs and held the plane to Thunder Bay for us.","","","Economy","","7.0","4.0","3.0","3.0","5.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Bowes","United Kingdom","2014-07-25","Me and my new wife flew with Jet2 LBA-AGP-LBA for 3 nights as part of their Holidays package for our 'mini-moon'. The flight out couldn't have been any better. We had chosen seats 4a&B flying out where I got a generous amount of legroom. I'm 6ft 3 so I never thought it would happen on a LCC. Had the breakfast bought for us by my workmates and despite being fairly small was very tasty. Seat was comfortable and plane looked brand new even though it was at least 20 years old. Landed 20 mins early as a bonus. Flight back was an hour late due to fog at LBA captain was all apologetic and kept us up to date where he could. Same plane flying back (G-CELS) but sitting in 20 E&F. Workmates surprised us again with a bottle of champagne which was demolished within 15/20 mins. Slightly bumpy landing but given that no-one in the plane could see the runway due to all the fog its forgivable. No problems at all would definitely recommend and fly with them again. Well done Jet2.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Smith","Australia","2010-01-12","Rome to Tokyo. For a 12 hour flight it was very reasonable. Its fortunate I got an exit row seat otherwise I think I would have died. Im 6ft 5 and pretty thin so the width of the seat didn't bother me but if you are even slightly overweight I think you would find the seats uncomfortable. Service of staff on JAL is exceptional they are so wonderful happy and willing to help. This was a night flight but I didn't sleep. Also the inflight entertainment is woefully inadequate by today standards. Movies & TV shows are not on demand you have to wait until the movie/tv show restarts - very frustrating on a long haul flight. Probably wont fly again if it can be avoided.","","","Economy","","6.0","","","","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ajmera Aditya","India","2014-02-04","26th Jan 2014 I travelled from Mumbai to Dubai and 30th Jan 2014 from Dubai to Mumbai. On both the sectors I experienced the following: No beverage serving etiquette. I ordered a tomato juice and the airhostess simply dumped a glass without any ice. Ice was offered on request but she did not offer me coaster salt and pepper stirrer or a paper napkin. I asked for some Savory Bites with my Juice and she offered me on demand. I immediately called the senior crew member and he responded that he is helpless as airline is not supplying adequate stock and hence they only provide such basic things on request only. He also indicated that due to inadequate crew on board he is aware of many such lapses. Same serving process I observed with the fellow passengers. Tray table was bent and there was no possibility to keep any beverages or food on the tray. Main food was absolutely awful fruits and salad were also stale. Most of the crew were unfriendly and tired. Toilets were dirty. Only one type of cheapest hand tissue papers was stacked. Narrow seats and uncomfortable leg room. Audio and Video system was not working.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","W Stephens","United Kingdom","2014-01-31","LHR-BOM-LHR. Seats good food excellent planes on time loos clean and £2000 cheaper than British Airways. They are my first choice now to Mumbai from London.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Williamson","United Kingdom","2014-07-22","Flew to Dalaman from Glasgow with Jet2 and I have to say the flights were fantastic. The cabin crew were great and the service was excellent. The seats were very comfortable and it is worth paying the extra for the leg room. There wasn't much inflight entertainment but in this day and age it's not really important. Also the food was great but wasn't the worst I had ever had. All in all I would recommend Jet2 to anyone.","","","Economy","","8.0","4.0","5.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","B Duncan","United Kingdom","2014-07-20","I was on a return flight from Heraklion (Crete) to East Mids (UK) and I have to say it wasn't great. Sure the seats were comfortable enough and the crew pleasant but then a few niggling problems began to arise. Firstly the panel near my feet had worked loose so I had to wedge it up with my book for the flight to prevent it falling off altogether not such a flying start if you'll pardon the pun. Secondly after waiting 2.5 hours on a 4 hour flight the food trolley came about. As it turned out only half the food was actually available and even that over priced. There was only one of three toasties available Cheese and Tomato. When this £3.80 sandwich arrived it was lovely and blackened and tasted akin to something spread over fields to help the crops grow. Furthermore I also ordered a Pepsi as I was particularly thirsty. I was horrified to discover a 330ml can cost £1.60! A mark up of 300% compared to my local supermarket. Thankfully the rest of the flight was bearable however a lack of a compartment to store books phones etc on the back of the seat in front was an annoyance also and the poor sound proofing meant a conversation with you neighbour required raised voices. I would conclude by saying that the food and drink was expensive and of poor quality there was a lack of simple amenities such as a place to put your items that you did not want to keep lugging your hand luggage down for. Cleanliness was also lacking as sweets and wrappers were present on the floor when I got on the plane. I will not fly Jet2 again.","","","Economy","","4.0","4.0","3.0","1.0","","","","3.0","0"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Quek Keng Guan","Singapore","2009-12-26","Singapore to KL on B767-300 in Y class. Managed to get a good deal from Zuji website for S$103 including taxes (return). Travelled with family and 2 kids. Were given bulkhead seats on both sectors. Singapore-Kl was about 40% full. Flight was from KIX with a stopover in Singapore. Thus managed to get some seats from the back with my infant daughter. Was given packet of apple juice and disposable wet wipes. FA polite and offered more wet wipes when they saw me having a sandwich. Flight map shown during the flight. KL to Singapore was about 60% full a newer B767-300. Cushions were thinner compared to ANA Y Class. Don't think it would be comfortable for a flight for more than 6 hrs to KIX due to thin cushions. Overall flight was comfortable for a short flight and a bargain.","","","Economy","","9.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","Y Phua","Singapore","2009-12-14","SIN-NRT. 11pm flight and the aircraft was extremely warm to the extent that we were sweating. 1 hour into the flight we were still waiting for our refreshments. We were only served a piece of cookie and a drink. This left us thirsty throughout the flight.","","","Economy","","4.0","","","","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sellaththurai Kula","Canada","2014-01-31","I flew for the first time with Jet Airways premiere class and was very happy with the entire trip. There were 6 sectors with the round trip and every single sector the flight was on time or early. The food was very nice and service excellent. The Delhi - Brussels and Brussels - Toronto were excellent. Ground staff at Delhi were not helpful at all as immigration wouldn't allow passengers into the Gates any earlier than 4 hrs before the flight as a transit passenger I was stuck in the middle.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Thirumarai Selvan Sanjay","Singapore","2014-01-30","Singapore (SIN) to Chennai (MAA). Aircraft was a Boeing 737-800. It was a morning flight. I had the breakfast on the flight and it was delicious. There was light turbulence but the pilots managed to return the plane to normal. Overall flight was good!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Stober","Canada","2014-01-29","Flew Edmonton to Comox Jan 17. Pilot made 2 attempts to land in Comox but had to abort so went back to Edmonton. The pilot provided very little info except to make announcement that we were returning to Edmonton. As a passenger this was very confusing. The only info from flight attendants was that we could make alternate arrangements once we were back in Edmonton. Once we got back to Edmonton the passengers waited in one line for almost one hour not moving then all directed to the check-in area where we waited almost 2 more hours with very little progress. I finally called Westjet and made alternate plans to fly to Vancouver late that night.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Leving","United Kingdom","2014-07-10","LBA-PMI-LBA. Did exactly as it said on the tin. Adequately comfortable for 2.5 hr flight. On time both directions. Only down side was being deposited at the end of the runway at LBA on return and having to board tired ex London bendy bus to take us to terminal and adding a good 20 mins to the expected exit time from the airport.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","S Klein","United States","2009-12-09","Late night flight to Narita fully loaded 777. Despite the cramped seat pitch across their fleet I have enjoyed flying JAL. The service has been very warm efficient and polite. However the catering on this particular flight left a lot to be desired. After take off and waiting for a little over an hour - smiling flight attendants doled out a drink of choice and two small cookies. That was it - till breakfast was served a few hours later - no choice just the standard very bland congee. Also having flown on JAL the previous month having watched most of the movies available - I was a bit disappointed to find the selection of movies almost identical on this flight. So tried to catch up on sleep instead but with a short flight time breakfast was served about 4.30am. so not much sleep either. While not the best flight I've had with them I still would fly with them again - perhaps not a red eye like this one. Hope they get that cash injection from somewhere soon.","","","Economy","","6.0","","","","","","","4.0","1"
"japan-airlines","/airline-reviews/japan-airlines","Japan Airlines customer review","L Norton","Australia","2009-12-07","BNE-NRT connecting to Sapporo. Aircraft from Brisbane cramped with seats close together. Had to sit with legs apart as knees hit seat in front and am only 170cm (5'7""). FA friendly helpful and English speaking. Food disappointing. Hot meal was OK but snack consisted of stale multigrain bread with ham and plastic cheese with mustard pickle reminiscent of your school sandwiches. Obviously need better catering in Brisbane. Domestic connection in Narita was good. Seats better - less cramped. Efficient FA. Fares however cheaper than rival airlines so value for money.","","","Economy","","6.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Whalley","United Kingdom","2014-01-29","Delhi to Kochi via Chennai. Seating very cramped but flight good. Food given on both sectors whilst not the best in flight food it was adequate. Passengers for COC remained on plane for 30 mins at Chennai. Cabin crew great throughout. Good communication skills very professional.","","","Economy","","7.0","2.0","5.0","3.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Al Bonin","Canada","2014-01-28","We flew from Fort Myers to our connection in Toronto to our final Winnipeg destination. First time we flew with our dog. The check in staff who helped us with the checking in process were very friendly and helpful. The televisions on the Fort Myers to Winnipeg flight did not work this was announced before boarding.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Stilton Michael","United Kingdom","2014-01-28","January 2014 London to New Delhi with return from Mumbai. Design of seats meant that legroom was perhaps more acceptable than many airlines provide in economy. Flights were on time. That is the good bit. On the other side of the coin the flight crew were unfriendly. They did what they had to but with no sense of enjoying their jobs. No assistance given to those who needed help with luggage. They just stood and watched whilst other passengers helped out. Very strange and in contrast to the general attitude we encountered during a delightful holiday in India. Poorest food on a long haul flight since Delta served up something inedible about 15 years ago. Entertainment way behind the competition. We will certainly return to India but it won't be on Jet Airways.","","","Economy","","4.0","4.0","2.0","2.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Books Colin","United Kingdom","2014-07-06","27th May 2014 return on 3rd June. Use jet2 from Blackpool whenever we can Majorca is our usual short haul twice a year and have been to Portugal and mainland Spain. The staff are very good and helpful. Using the Jet2 website is very bad very hard to get on not just our computer as we get on other travel agents sites end up phoning them to discuss plans.","","","Economy","","8.0","4.0","4.0","5.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jenkinson Raymond","United Kingdom","2014-07-06","Out: 25 June 2014 flight LS515. In: 2 July 2014 flight LS516. Jet2 are one of the best airlines I have flown with. The check-in staff at Newcastle Airport/Paphos Airport were excellent very cheerful and helpful just what is needed prior to a flight 10/10. With regards to the aircraft it was very clean the cabin crew were helpful cheerful and hard working even the pilot had a cheerful note to his voice and the leg room was beyond belief none of this being crammed in like sardines.","","","Economy","","10.0","5.0","5.0","4.0","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Coutinho","Kuwait","2014-01-28","KWI-BOM-SIN-BNE return. KWI-BOM - ordinary Boeing 737. No PTVs. Polite Flight Attendants (they have to cater to all kinds in the KWI-BOM sector). Avoided use of washrooms due to co-travellers. Food uneventful. BOM-SIN Airbus and much better flight in terms of seats/ newness of aircraft. Service was good. Food was uneventful - nothing to complain about. PTVs were good and my children enjoyed the programmes. SIN- BNE / BNE-SIN was code share with Qantas - so no comments. SIN-BOM - same as outgoing service. BOM-KWI - still a Boeing but with PTVs. Flight attendants were very good. I do have one complaint and this is not a small one. As mentioned before I avoid use of toilets during flights from and to the Middle East for obvious reasons. However the flight had not even taken off and I went to the toilet and found not even a single toilet seat cover. The male flight attendant immediately and promptly cleaned it for me. In other words no complaints with regards to the flight attendants - but the airline really must provide these basic things on a flight! In all good value for money.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Francis Hands","Saudi Arabia","2014-01-28","9W567: Dammam to Delhi 9/1/2014. Scheduled departure 23.55 actual departure 05.00 10/1/2014. Uninformed of delay pre-flight advanced information would have saved waiting sitting in an uncomfortable waiting area. Consequent to the delay I missed my Delhi-Lucknow connection flight 9W2244 10/1/2014 departure time 09.05. Arrival at the Jet Airways ticket office I was to witness to sheer mayhem total lack of any organisation. The ticket office manager was oblivious to the mayhem. 13/1/2014 9W348 Lucknow to Mumbai. This flight was also 2 hours late again unannounced. 22/1/2014 flight 9W564 Mumbai-Dammam 19.30 though initially announced as being delayed to 20.45 departed at 21.05. When we were called for departure we did not expect a tour of the airport. On arriving at the aircraft we were kept waiting in the bus. The flight was uncomfortable due to the seating arrangement being primarily for the Asian human body frame not a Westerners human frame cramped and uncomfortable to say the least.","","","Economy","","","1.0","4.0","4.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Cowan","United Kingdom","2014-01-25","Pretty good trip with Jet LHR to Bangalore via Mumbai return. Domestic flights were perfectly competent international legs on a B777-300 were on a par with BA and Thai business class products. Seats good proper flat bed and very nice to have the crew make up the seat into a bed with a padded topper. On board ents a little sparse compared to other airlines but sufficient for a 10 hour flight. Skyteam lounge at LHR pretty good lounges in India consistently lousy. Food decent enough. All in all it did what it said on the tin (all the flights were bang on time) and I'd be very happy to try them again in business.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Dewar","United Kingdom","2014-07-06","Thought I would give Jet2 a second chance but wished I had stuck to my previous rule of never flying with them again. Living near to the airport I tried to check in online four hours before my flight only to find that online check-in closes five whole hours before take-off. Customer Services just kept repeating the mantra ""it's in the Terms & Conditions"" although I pointed out that it is quite well hidden. I did eventually manage to persuade someone in management to waive the £17.50 airport check-in charge but not until I had stood my ground for some time on the phone. The whole experience with Jet2 is of a low headline fare followed by constant attempts to ramp up the actual cost you pay and complete inflexibility should you fall foul of the Ts & Cs through however small or innocent a mistake. Pay the extra money and fly with a proper airline or you may end up paying more anyway with Jet2 in the long run.","","","Economy","","2.0","2.0","2.0","0.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Harrison Ellen","United Kingdom","2014-07-06","Used Jet2 for week-end break to Rome. Quick friendly check-in with great baggage allowance. Plane was as to be expected for budget airline but the food was adequate and reasonably priced (I only had a Tuna sandwich but it was fresh and well filled. My travel companion had a toasted Ham and Cheese which was ok too). Usually find airline staff to be aloof and uninterested but happy to experience the opposite with Jet2.","","","Economy","","8.0","3.0","5.0","3.0","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Nicholls","United Kingdom","2014-01-25","I recently arrived back home after being in Thailand for 4 weeks flying LHR-BOM-BKK on my outbound flight and BKK-DEL-LHR for my inbound. The London flights were fantastic with great cabin interior entertainment food and service could not fault them! The Mumbai to Bangkok flight was good but not the same as my Bangkok - Delhi flight on my return. The aircraft type (Boeing 737-800) were the same however the Bangkok to Delhi flight has personal touch screen entertainment and a better meal selection the Mumbai to Bangkok had drop down screens and not the best of meal selections. However apart from that flights were all on time service and comfort were great value for money.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Peter Zevenhoven","Canada","2014-01-23","All I can say is that the experience was second to none. Staff were excellent courteous and helpful and the flights were fine both ways - Toronto-Calgary return. We are traveling with Westjet again in 2 weeks to the Mayan Riviera and are actually looking forward to it.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Thadani","Singapore","2014-01-20","Flew the SIN-BOM return flight and took two different types of flights. For going took Jet Airways 9W 09 on the 737-800. Flight was for the same price as the one hour earlier 9W 11 on the A330 for the same SIN-BOM flight and yet the PTV was barely working. It kept on switching on and off. The passenger beside me could barely use hers with the very poor touch screen. Content was minimum and not what I expected from India's premium airline. Food was good but we weren't even served the usual tea/coffee. Seats were uncomfortable. Coming back flew the A330 On 9W 12 BOM-SIN. PTV was MUCH better this time round and seats were a much bigger improvement over the 738 flight but food wasn't as good. FA's were pleasant and helpful on both flights. While definitely India's best premium airline when compared to Air India it still doesn't live up to the much higher standards of Kingfisher Airlines when I flew it on the same sector few years ago which was on an A320 but the experience of KF was still definitely 5* and better. If SQ and 9W have the same pricing on the SIN-India routes would recommend no doubt SQ. If prices are very different for both with SQ being much (500SGD?) more expensive then Jet does still give a pleasant flight for the sector. Got an amazing deal on Jet for this sector this time though.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Denise Burant","Canada","2014-01-16","Flew to Hawaii. Going there was fine there were weather delays but everything was handled perfectly. Coming back another story. In 5 years the process has not changed no kiosk confusing check in as counters are shared with other airlines. My flight was late getting into Vancouver. We all had to line up to get reassigned to other flights. They seemed completely bewildered and disorganized. There were 4 counters for check in. There was a gentleman who was asking people where they were going and several of us found ourselves in the wrong line. Check in was slow and tedious. Waited in line for over 1.5 hours to be asked to stand to the side. For some reason I was not already rebooked on another flight. The co-ordinator did give me food vouchers so added points for that. The flight attendants on all flights were excellent so points for that. The check in counter at HI took off points as they seemed confused. Bottom line - I will not use WJ to fly to Hawaii again any time soon.","","","Economy","","5.0","4.0","3.0","4.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","James Hilton","India","2014-01-16","9w 2756 from Trivandrum to Chennai in atr 72 15 January 2014. Excellent cabin crew ample leg room and more importantly perfectly on time.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Carrillo Cesar","Canada","2014-01-13","Dec 31st 2013 me and my family went on a vacation trip to Aruba thinking it would be a very relaxing time and it was until the return to Toronto. Because of weather conditions the plane that was scheduled to go to Aruba to pick up and bring back the passengers from flight 2699 never arrived Tuesday Jan 7th 2014. After an entire day trying to call and get an answer from the airline finally with got to speak with somebody from Westjet who only said that there would not be a rescue flight later that week but passengers had to wait until Tuesday Jan 14th 2014 to get our fight back home but they were not responsible for any expenses until that day. In my case we had to take a flight Aruba-Curacao and Curacao-Trinidad and Trinidad-Toronto with all the expenses it caused in airplane tickets meals and hotel. Please be very careful if buying tickets from this company.","","","Economy","","3.0","0.0","0.0","2.0","1.0","","","0.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Trotter","United Kingdom","2014-06-30","Travelled back on Tuesday 24th June 2014 the only downside was that we were in the middle of the aircraft (737-300) and by the time the refreshment trolley came along there was no sandwiches or worse still no bottles of water how can this be so on a 4hr + flight airlines state recommendations re re-hydration whilst inflight and then can not provide water which is a joke. Apart from that the aircraft and staff both outboard (13th June LBA 737-800) and the inbound flight could not be faulted.","","","Economy","","3.0","5.0","5.0","1.0","","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Anne Marie Yates","United Kingdom","2014-06-25","16th June 2014 I flew to Vienna to see my daughter. I was very apprehensive as we boarded the 14.15 from Terminal 1 but I must admit everything was perfect the staff were excellent and the fight was great. We had ordered a meal on the return flight not really expecting much but it was well worth the money never expected all the trimmings ie: bun and butter fresh fruit sweet cheese and the meal itself was delicious (Sausage and Mash). My travel companion was also more than satisfied with her meal all in all a thoroughly enjoyable flight which was so pleasing after so long without taking a flight.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kerry Owens","Canada","2014-01-09","Vancouver to Saskatoon via Calgary on Dec 22 2013 during the Christmas travel season. Due to the ice storm in Eastern Canada all flights were delayed not anyone's fault. Flights were pleasant and comfortable and staff eager to assist. Upon arrival in Saskatoon very delayed at 3am we discovered my partner's suitcase was broken when it came off the plane. Expecting a hassle we went to the Westjet baggage counter. The agent was superb offered a choice of a $75 voucher for future travel or a ""bag-swap"". In the short time from the airport to where we were staying there was an email apologizing for our inconvenience! Super service. Will recommend Westjet!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Warren Moore","Canada","2014-01-08","When it comes to airlines ultimately whether they are any good or not really depends upon how they act when things go bad. In the past things have gone wrong with Air Canada and I've had to fight to get a hotel and a seat on an upcoming flight in reasonable time. My flight on 3rd January from Toronto to St. John's was cancelled because of a terrible snow storm in Newfoundland. Within 30 minutes I was in a hotel with meal vouchers. On the 4th the plane was cancelled again and the same thing happened no questions asked we were all shipped off again. On the 5th WestJet had put on 2 extra planes to deal with the backlog WS 4150 and WS 4175 leaving at 7am and 8am respectively. I was on the latter plane which was a little delayed because the attendants had just come off the inbound Halifax flight. Nonetheless it was all in good humour and no one had any cause for complaint. WestJet had gone beyond what anyone could ask for to get us all home. Air Canada flights were cancelled at the same time and some of those waiting to travel have been told they can't go until Wednesday. They may well argue it's not economically possible to put on an extra plane but if WestJet can do it the flag carrier can. I read a lot of reviews here about how a plane was a bit late the seats not that comfy and the food of a not great standard. All that actually occurred on my flight but these are small things in the main. An airline needs to be judged on looking after the best needs and Westjet delivered. Will use again and look forward to it!","","","Economy","","10.0","5.0","5.0","2.0","0.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Sarah Scullion","United Kingdom","2014-06-25","Jet2 market their prices at around 50% of the actual cost charged by the time the booking is finalised online you even have to pay to sit next to your partner and pay extra if you check-in at the airport. We find Jet2's marketing extremely misleading. The check-in lady for Jet2 at Jersey airport was very unfriendly awkward and in a land of her own we actually wondered if our bags would turn up at the other end and had to ask for our ID cards back. Inflight we ordered a toasted sandwich which was really soggy and looked awful. All in all this is the worst airline we have travelled on. Never again! I would rather Jet2 nowhere and stay at home that have to experience such bad business practice hence there bad overall rating in general.","","","Economy","","","4.0","1.0","1.0","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rajendrakumar C Patel","United Kingdom","2014-01-07","Passengers travelling business class are looking for four things in my opinion: First peace and quiet. Jet Airways flight 9W 0118 on 31 December 2013 from Mumbai to London had two kids in the section who did not have a seat of their own and shared seating with 4 adults spread through out the cabin during the entire duration of the flight. The kids screamed the place down and ran amok throughout the cabin. I could not sleep at all on a nearly 10 hour flight. Second. The lounge experience. Lousy is the best description I can come up with. Both outward flight from London and Return flight from Mumbai lounges were shared and were poor at best. Third entertainment. My seat 11A had a non functioning screen! It was locked in a position in which nothing could be viewed. The cabin crew apologised but obviously could do nothing about it. Meal choices. Very limited. And finally cabin comfort. The cabin is laid out in herring bone fashion the fold flat bed does not accommodate a 1.85 meter man. the décor is old fashioned in beige and brown. Shame on you Jet. Old planes indifferent service and clearly unaware that there is competition on this leg. You really do not expect me to be on board your aircraft again.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Roy","Canada","2014-01-06","The food is terrible. We thought the price was good but you have to pay for everything (reserve a seat meal movies etc). Finally it's not so cheap. They are not well organized and they made us wait for a family (for an extra hour) - when we make sure to be on time. Inside the plane is dirty. It was our first experience with Westjet and I will never choose this company again. The TVs were not working coming back: with kids the flight was long!","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","W Chang","Canada","2014-01-06","We flew from Cancun to Toronto. You can choose self-check in at the airport or web check-in 24 hours before departure. There was a 20-min delay for boarding for unknown reason otherwise it was a smooth ride without incident. The staff were great during the flight. They came around twice with free drinks pretzels or cookies and sandwiches for purchase. Inflight entertainment was ok with 4 movies and satellite TV with quite a few channels once in Canadian air space (for about half an hour or so for our flight).","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Bootham","United Kingdom","2014-06-23","LBA to La Rochelle. Mixed experience not helped by LBA being a miserable airport that charges££2 to drop off. Then the queues for Jet2 were very long but luckily we had a lovely check-in lady. Jet2 wanted us to pay a lot of money to pre-book seats together but the flight was half full so glad we didn't. Bus to the plane was ok as it wasn't raining but would be unhappy if it was whilst climbing the steps. Clean plane and friendly staff but then the surreal part was they gave us a menu and a vocal on the food available which was extensive. When we asked though we were told they only had one of each sandwich on board and they had all been sold. 90 min flight so not a problem just embarrassing for Jet2. On time though so no real complaints.","","","Economy","","6.0","3.0","4.0","1.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Holt","United Kingdom","2014-06-23","Flew with Jet2 for first time from Glasgow to Las Palmas no delays taking off arrived early both outbound and inbound found the staff very helpful and friendly onboard meals hot and tasty. Would use them again.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Dhillon Kulwant Singh","United Kingdom","2014-01-06","Singapore to Delhi 19th December 2013 9.30am but departed 10.45am. Check in was very slow and disorganised Between standard economy and web check in. The staff were more interested in charging customers for being overweight by 2kg. Inflight cabin crew had a not bothered attitude and had to ask for water. The service level was like a budget airline. We left late and then had to wait for 30 min upon landing at Delhi for a gate.","","","Economy","","","2.0","1.0","2.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Ganesh Kumar","India","2013-12-29","DEL-BOM-DEL by 302/312. Both flights bang on time despite foggy conditions in Delhi. Meals adequate staff friendly. Overall a satisfying experience and would definitely recommend.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Salisbury","United Kingdom","2014-06-20","We have always found Jet2 flights to be excellent we have never had any problems with them. Not too happy with customer service but airport and flights we cannot fault the service we received my partner has a fracture in his back and we needed special assistance the service we received was 100% better than the flight we had with BA.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Woolley","United Kingdom","2013-12-29","9w 121 27th Nov London - Delhi. 9w263 13 Dec Kathmandu - Delhi. 9w122 13 Dec Delhi - London. Good flight to/from Delhi. Good lounge helpful staff enjoyed the food and plentiful drinks. Time went quickly which is a good sign and on time both ways. Did not watch entertainment so can't comment.","","","Business Class","","8.0","4.0","5.0","5.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Sabaratnam","Singapore","2013-12-29","The service offered by Jet Airways is very disappointing I was taking a domestic flight from Bengaluru to Kolkata on 18 December 2013. When I checked-in I was told my luggage had exceeded the limit of 15kg. While I understand that such limits are imposed on domestic flights but for someone who is on a long business trip in India who has been allowed up to 20kg or 30kg on international flights how do the authorities expect us to shed off excess weight when flying from one city to the next within India? I was asked to pay for the exceeded amount at a Jet Airways counter. When I went to the counter the service was extremely slow. The counter staff were more interested in attending to the sale of tickets. Onboard there is lack of discipline by staff. People were still talking on their phone after the announcement was made not to do so. This is the second time I have flown on Jet Airways. Their lack of interest in the well being of the passengers is worrying. I will never fly Jet Airways again if I can help it.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Douglas","United Kingdom","2013-12-25","Flew LHR-BOM-HKG in August and then returned on same route just before Christmas. LHR-BOM was less than 30% full resulting in a great quiet flight. Departed on time and arrived early. Bulkhead seat with lots of legroom friendly crew who even offered hot towels on departure to economy passengers because business class was so empty. In flight entertainment relatively extensive and food was okay - offered a curry meal plus a hot chicken wrap later on. Drinks were offered several times. Seat was comfortable and overall a great flight. BOM-HKG night flight was packed full. Had a seat near the back with pretty bad legroom. Served ice cream upon departure and breakfast (which was vile) before landing. Return flight a few months later to BOM was 100% full. Bulkhead seat again so leg room no problem. Entertainment and food were still pretty good and crew were as friendly as ever on Jet. The cabin was absolutely freezing though. Final flight BOM-LHR was pretty poor. Seats and entertainment still good crew still friendly. But absolutely no drinks or food offered for the first 8 hours! Breakfast eventually served but I passed having experienced the horrors of breakfast on Jet a couple of months ago. Biggest problem is Mumbai airport - the transfer process is confusing and unorganised and the airport itself is horrible. Not really Jet's fault though I guess. For the price I paid I would recommend Jet and fly with them again if they remained significantly cheaper than others on this route.","","","Economy","","7.0","5.0","4.0","3.0","3.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","T Mcaughtrie","United Kingdom","2014-06-18","Flew Edinburgh to Venice with Jet2 as they are the only company to fly direct on this route. I know they are a budget airline but even so the experience was particularly dismal. They don't pay for a stand at the terminal in either airport so passengers are crammed into buses to be ferried to and from the plane. The planes we had were shabby and the seats uncomfortable. Water was dripping out of our window as we came in to land in Edinburgh. Crew seemed to be barely coping - no steps had been ordered to meet the plane so we were further delayed waiting for them. Then on to those overcrowded buses again. I wouldn't want to fly with this airline again.","","","Economy","","3.0","2.0","2.0","2.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Simpkins","United Kingdom","2014-06-16","We last used Jet2 in 2006 and were very disappointed with the ancient aircraft and knackered seats. But now they have direct flights to Venice from our local airport Newcastle it was a no-brainer. So have they improved? Well our 737-300 was nearly 28 years old but looked fresh and clean with a refurbished interior which had the new seats with fixed thin backs profiled to give decent legroom. The cushions were a bit short but overall were fine for a flight of less than 3 hours. There was plenty of information from the flight deck and the cabin crew were excellent being friendly and efficient although we could have done without the loud and strident sales pitch on the PA but I suppose it's par for the course. Both out and return flights were smooth and on time. Now if only Jet2 would impose their own cabin baggage policy to stop passengers cramming huge bags into the overhead lockers things might be perfect for a budget airline. So have they improved in 8 years? They certainly have.","","","Economy","","9.0","4.0","5.0","3.0","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rahul Choubey","United States","2013-12-23","Hyderabad - Delhi - Patna a couple of days ago. Journey from Hyderabad - Delhi was fine without any issues. At Delhi airport we were informed that the 10.40 am flight would be delayed and would depart at 12.00 pm. At around 11.45 am the cancellation of the flight is announced apparently due to dense fog at Patna airport. At this point there was no Jet Konnect representative at the gate. We were directed to another gate where one representative was dealing with requests from passengers of two cancelled flights. From there we were taken to the baggage collection area and were asked if we would be interested in taking a refund or travel to Ranchi instead. We chose to travel to Ranchi. They took my boarding pass from Delhi - Patna and said that they would be giving me a Delhi - Ranchi pass. When my name was announced I see that I was handed my old Hyderabad - Delhi pass. On reaching Ranchi (4 hours after our scheduled arrival in Patna) we asked if we would get any monetary assistance for further travel to our original intended destination. These requests were shot down immediately. We had a terrible experience and won't be flying with Jet Airways again.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Robbrecht Norbert","Belgium","2013-12-16","We flew from Brussels-Mumbai-Kolkata on 4th Nov back on 11th December 2013. Appreciated the assistance at check- in in Kolkata on 11th Dec when our flight from Kolkata-Mumbai was canceled without notice. Staff were very helpful in finding a solution and guided us to IndoAir in order to catch our flight Mumbai-Brussels. On the Mumbai- Brussels flight (seats 20D/E) the staff was very friendly helpful and polite. A diabetic meal (was ordered beforehand) that was not on board.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Kyprianou","United Kingdom","2013-12-06","I fly Jet return about once a month Heathrow - Delhi - Dhaka mostly. Food is always the same (hasn't changed in 3 years) films only change every 3 months (maybe) and they are the same selection outbound and inbound. Service is average. There is zero recognition of Gold or Platinum international members loyalty (except for use of very poor below standard lounge at Delhi).","","","Economy","","5.0","4.0","3.0","2.0","2.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Wolst","United Kingdom","2014-06-16","The concept of customer relations is a totally alien concept to this company. They changed the flight times by 5 1/4 hours totally altering the dynamics of my holiday and then expected me to pay for the privilege of changing back to the holiday I had originally booked after first saying nothing could be done! ""Terms and conditions terms and conditions"" is all I heard from them when it perhaps should be money money money! Needless to say I will not be using this company again.","","","Economy","","","0.0","1.0","0.0","","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lucie Tyldesley","United Kingdom","2013-12-05","I was dreading the flight from Heathrow to Mumbai to Bangkok - I'd downloaded films to my laptop and bought sandwiches in preparation for the terrible food and lack of entertainment I anticipated after reading reviews. I was so surprised how excellent the flight was! Comfortable great inflight entertainment great food (apart from the dessert) lovely service drinks whenever we wanted. For such a budget price I think it's great. On the fight from Mumbai to Bangkok we even got to lie across 3 seats to sleep. Would highly recommend for the price.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Meulders Stefaan","Belgium","2013-12-03","BRU-BOM on 9th of November. Pretty surprised of the high standards and professionalism of Jet Airways. Food was very tasteful well presented and plenty. On top of that we were served by an extremely friendly crew. Return flight DEL-BRU the 1st December was completely the opposite though. Before takeoff menus were distributed and you had to give your choice. I hardly had the chance to look at the menu when the rude stewardess said I had to make my choice. Once my choice made she grabbed the menu out of my hands and took it back. Food was the most terrible I ever had on a flight. The refreshment was tiny and extremely spicy and was served as good as cold. Breakfast even was worse with a few slices of tasteless unripe fruit smashed on a plate followed by a cold omelette and 2 hard cold greasy discs that were expected to be hash brown potatoes! Just as with the refreshment served earlier presentation was inexistent and looked like everything was just smashed on the plate. I told the stewardess this was the worst meal I ever had on a plane. She apologized and offered me cereals instead this was business class! The only positive point were the flat bed seats.","","","Business Class","","3.0","4.0","1.0","1.0","3.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Richard Hodges","United Kingdom","2014-06-09","EMA - CORFU - EMA 2 June - return 9 June. First time with Jet2.com and reasonably impressed. Sensible luggage policy (ie you can take 1 suitcase per couple if that's what you want - unlike Monarch where it's none or two per couple - how odd is that? And that is expensive of course) and very good hand baggage allowance (10 kilos each person). Pre - booked seats as well - these and hold baggage were extra of course but then what 'low cost' airline gives them away for free. Aircraft was a 737-800 - in such good condition it must have been virtually new and a surprisingly generous leg room allowance. Made even better for my wife and I when we had 3 seats for the two of us on the return. Flights on time and even landed 20 minutes early at East Midlands on the return. If we can't go scheduled then we won't be worried about using Jet2.com again.","","","Economy","","8.0","4.0","4.0","4.0","","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Datye","United States","2013-11-28","I always hear people complain about how bad Jet's service is but this flight from BOM-BKK-BOM had a perfect on time performance for the two way trip. Food was decent nothing to special for a four hour flight and since we flew on a 737-900 jet there was common TVs throughout the flight so entertainment was hardly any but surprisingly they showed good movies on the flight. So overall experience was alright and I would recommend this airline.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Kupferman","Thailand","2013-11-25","Flying from Bangkok to Delhi Jet Airways offers a business class on their B737 which could not even be compared to an Economy Deluxe Class in other airlines: old seats with reduced pitch lousy entertainment system (tiny overhead screens image so dark it cannot be seen) no toiletries food very average crew indifferent disappears after serving breakfast does not come back if more coffee is needed water is not offered during flight a miserable experience all in all but you can learn from experiences and so I will never fly Jet Airways again. If this is India's best airline I cannot imagine how other airlines fare.","","","Business Class","","2.0","2.0","2.0","3.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Sierra","United States","2013-11-19","We were very disappointed with the way Jet Connect handled our Flight cancelation and reschedule on Nov 5th. We had a flight out of Delhi FLT # 9W7125 at 8.35. We received no phone call of our flight being canceled and arrived at the airport 2 hours before. Apparently they called some passengers but not all. We then heard it was canceled after we waited in line. The best they could do was put us on a 2.30 flight. The 2.30 flight came and went no flight took off. They could not tell us anything except that it was delayed 1 hour. Then it was delayed again nobody could tell us the truth. The truth being the city the flight was originating from was delayed due to weather and had not taken off yet. Why not just tell us that and try to book us on another flight. There was much chaos at the airport and the passengers were in an uproar. Nobody was giving them answers. Finally the plane arrived and we eventually took off at 6.30. This is 10hours after our original flight we arrived at our final destination at 2am! To top if off they actually wanted to charge us for meals on the plane after waiting that long. I see this as the worst customer service ever.","","","Economy","","","3.0","2.0","0.0","0.0","","","0.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Howgate","United Kingdom","2014-06-08","Just had a very good return trip to Malaga with Jet2. On time departures both ways and early arrivals. Haven't been with them for years but will do so again. Clean aircraft with friendly and efficient crews bit more route info from the flight deck wouldn't go amiss though. We bough inflight meals and found them to be decent to eat for a change so value for money overall. Loved the coffee cup holders. So well done Jet2 we will use you again.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Barlow","United Kingdom","2014-06-04","Once again another fantastic flight with Jet2! Recently returned with Jet2 after a well-needed week away in Gran Canaria flying from Manchester. Jet2 have their own dedicated check-in area at Manchester with very friendly staff. The service was great with my party checked in and through security in no time! Both flights were on time with the cabins very clean and well presented. The leg-room was great and the no reclining seats is a god send. Cabin Crew on both flights very good professional chatty and willing to help. Have used Jet2 for the past 10 years and will continue to do so in the future! Keep up the good work!","","","Economy","","10.0","5.0","5.0","5.0","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sapna Kandukuri","United Kingdom","2013-11-14","Never fly Heathrow to Hyderabad connecting in Mumbai - it is too tight a connection. Flew with my 12 year old daughter after baggage reclaim two security checks check in again and baggage scans we were put on a coach to transfer to Mumbai domestic. With 25 minutes left for Mumbai Hyderabad flight I struggled to find the gates no one knew and there was no Jet staff to help. Finally waited at yet another security queue (no one paged) to arrive at wrong gate where they said I had missed the flight and should go to counters outside who would put me on a flight in next two hours - it was an absolute fish market. They said all flights were full I should buy a ticket for next day morning and make my own stay arrangements. it took me standing 6 hours of perseverence at the counter pleading without any food and with my 12 year old in tears. They initially put me on a waiting list and firmed finally with half an hour to go for the flight to Hyderabad which was a Jet Konnect no frills flight where I bought sandwiches and coffee for dinner. Not worth the hassle I want to give up my Jet Privilege membership and never fly Jet again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Arun Sharma","United Arab Emirates","2013-11-10","My flight from Dubai to Delhi was bad in more than one way the seats were torn glass holders broken restroom dustbins pasted with tapes and no in-flight entertainment. My return flight from Delhi to Dubai was in equally shabby condition (I think it was the same plane). What was worse is that they ran out of juice in the mid of first serving. I wanted to fill out a customer feedback form but I wasn't served one.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Vishnu","Australia","2013-11-10","SIN-DEL return. Singapore to Delhi was horrible. Seats were not reclining and very uncomfortable. They had little leg space. There was no IFE SIN to DEL. Staff friendly from SIN to DEL but on return journey it was exactly opposite. Food was good warm and tasty.","","","Economy","","4.0","1.0","3.0","4.0","4.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Brownson","United Kingdom","2014-06-04","Second bad experience with jet2. Just flew with them out of LBA. I felt I was risking it booking with them. Our departure was delayed for a second only this time they acted like it wasn't. After getting on the plane 45 mins after our supposed departure time the captain said we all have to get back off. Really bad customer service back in the terminal. I heard customers with jet2 going to another destination complaining they were also delayed. No reasonable answer was given to us. In the end we flew 3 more hours later on a plane that wasn't jet2 We were delayed 1 hour 30 mins on our return. Overpriced and poor customer service. I don't think they've got enough planes to cover if one breaks!","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Alan Damian","Belgium","2013-11-10","Brussels - Newark. I chose Jet Airways solely for the price of the ticket and was pleasantly surprised. Flights were on time. Staff nice attentive and helpful. Food was great (curry). Unlike US Airways that I had flown two weeks before JA plane had individual screens for watching movies. I would definitely recommend or fly again.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Bhambhani Manoj Nanik","India","2013-11-04","Traveled from Dubai to Mumbai on 31st October 2013. Past experiences were very good but this time it was very bad experience as far as entertainment food and beverages are concerned. Asked Air-hostess to replace defective headset and told she would come back with replacement which never happened. Secondly Drinks served only once asked for another drink and was flatly refused. Asked for something for munching with drinks was told its finished and the most surprising part is after completion of all services when I opted to go for wash room was amazed to see team leader eating the snacks that I was told is finished. Food of average quality. Looks like the standard has reached the lowest level.","","","Economy","","2.0","3.0","2.0","1.0","2.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Turner","United Kingdom","2014-05-28","Arriving at Manchester for a 16.00 flight greeted by smiling faces ready to help assist with my husband who is wheelchair dependant brilliant assistance in Ibiza plentiful taxi's to the resort the return was just as good I cannot praise Jet2 enough for all their assistance in making this a wonderful holiday.","","","Economy","","10.0","4.0","4.0","3.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Taylor","United Kingdom","2014-05-26","MAN-BUD-MAN. At check in we were asked if we wished to check our hand luggage in to the hold at no extra charge. We boarded the aircraft early and staff showed us to our seats. The announcements were fun and informative. We had pre-ordered meals which were lovely. The crew seemed genuinely interested in making our trip enjoyable. The aircraft was clean and seats very comfortable. Our return journey was just as pleasurable separated seating wise but I spoke to the crew when boarding and once everyone had boarded they moved us further forward in the aircraft so we could sit together. I would recommend this airline to anyone I have seen a lot of reviews to the contrary on this site but I couldn't disagree more.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ratnakar Sinha","United Kingdom","2013-10-30","Traveled from Mumbai to London in 2005 using Jet airways. It was an excellent experience. This time again travelled from London to Mumbai and return via Delhi in September 2013. Horrible experience as far as food and beverages are concerned. Drinks served only once. Food of average quality. Looks like the standard has reached the lowest level and now Jet Airways can be compared to Air India. Had recently taken a flight through Emirates which was wonderful. Will not fly Jet anymore.","","","Economy","","1.0","4.0","2.0","1.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mina Sheth","United Kingdom","2013-10-29","Travelled on 10/10/13 from London to Mumbai along with our 3 year old grandson and he was treated him as normal adult passenger cabin crew insisted that the travel agent should have informed them that a 3 year old was travelling with them when we pointed that the age of the child is written on ticket she refused to acknowledge this. No proper food was served to the child for a journey of nearly 10 hours long.","","","Economy","","","1.0","1.0","0.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jayesh Kumar","Switzerland","2013-10-23","London Heathrow to Mumbai 15 Oct. Mumbai to London Heathrow 20 Oct. Gold member - yes premier class - yes web check in - yes. 10 minutes delayed coming from terminal 5 to terminal 4 - already checked in but not allowed to board with more than 45 minutes to spare. Unprofessional in handling passengers and unprofessional in dealing with complaints. Got myself another full ticket on Air India as that was the only option available 2 hrs later. I fly every month and being a gold member this was not what I expected.","","","Business Class","","5.0","4.0","2.0","4.0","3.0","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jennifer Birkby","United Kingdom","2014-05-26","As I and my husband are both disabled we rang jet2 to ask if we could prebook disabled seats. We were told that they are only available at the airport on the day of departure. First come first served basis. As the payable seats were not at the front of the aircraft where I need to sit this meant we could not book the holiday which was really disappointing. We offered to pay for the disabled seats but were told this could not be done and that on the day of departure these seats could be sold as extra legroom to all and sundry. They girl on the phone was quite rude and unhelpful. We have travelled with many airlines most of who will bend over backwards to help disabled passengers. Jet2 should be made to stop discriminating against disabled people.","","","Economy","","1.0","0.0","0.0","0.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","David North","United Kingdom","2014-05-26","Leeds Bradford to Malaga. Very good flight well organised. Only downturn was it took as long to get from Malaga Airport to our hotel (which is only a twenty minute journey) as it did from Leeds Bradford to Malaga. We were sat on the bus for 1.5hrs at Malaga Airport.","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bell","Thailand","2013-10-20","BKK-BOM-LHR-BOM-BKK mid-Sep and back early-Oct full/near-full on all 4 sectors but luckily the much-more- comfortable older-style 3-3-3 layout B777-300 between BOM and LHR. Food and service acceptable but LHR-BOM and BOM-BKK ran 30-mins late plus 1-hour delay at BKK-Immigration meant I was tight for time to make my onward domestic-connection. De-planing in BOM was also very slow for those of us sitting down the back how much longer until the terminal building-work is completed? Security-check in BOM on-return took an hour and that was with Jet-staff pulling us out of the queue since our onward-flight was closing!","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Swamy","India","2013-10-13","BOM-BKK on B737 and SIN-BOM on A330. Check in was smooth and allotted requested seats. Aircraft's were clean however the A330 showed signs of ageing. Cabin crew did their jobs well and quite welcoming. Legroom limited on the B737. Adequate selection of drinks. Food served on BOM-BKK was below average while it was good on SIN-BOM. IFE selection ok considering the flights' duration. Flights were on time.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","O Berkeley-Hill","United Kingdom","2013-10-06","BOM-LHR 12th Sep. Jet's boarding process is probably the most orderly and efficient I have experienced. If only other airlines supported their front-line staff so that they could make sure that the aircraft was filled from the rear and time was not wasted waiting behind someone in Row 10 who took his or her time settling in. The service was good and the food excellent particularly the vegetarian option. The seat could be more comfortable: has some efficiency expert removed inches of foam to make the aircraft lighter. This could be Jet's weakest link. The baggage was on the carousel as soon as I cleared immigration which is another pointer to Jet's attention to detail and understanding of process. My only problem was that some ""helpful"" handlers had removed bags from the carousel and stacked them in a line on the far side without letting people know. I wasted about 40 minutes until this a handler mentioned this stack. I recognise that the baggage from a large aeroplane like a 777 could clog a carousel but better clearer visual indicators should be considered when handlers have to clear a carousel. Alternatively today's It should allow baggage to be delivered in synch with the people clearing immigration. Nevertheless I enjoyed the flight and will choose Jet again.","","","Economy","","9.0","2.0","5.0","5.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Charlton","United Kingdom","2014-05-25","Leeds/Bradford to Budapest return. Both ways flights and staff were good. Sandwiches were good value for money. No complaints.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","B van Sante","Netherlands","2014-11-20","One way BRU-VRA in new B787. Mixed feelings about this one way flight. On board the leg space was for economy not bad - seats had ok recline. on the 10 hr flight 1 hot meal (no choice) of good quality was offered and before landing 2 stale hard pieces of bread with jam / cheese which was definitely one of the worst meals. Alcohol was charged for at 450 euro for wine or spirits at 350 euro. There were free juices and soft drinks on offer at the galley. One of the toilets was broken despite the aircraft being only a year old. IFE - headsets free and touchscreen with limited choices in Dutch / French / English. Several hours during flight there was no IFE due to system problems. Customs cards for Cuba where given upon disembarking while landing cards for Mexico the next destination where given out halfway during flight. If you can get a deal or need a cheap one way it fits the bill. Baggage was free.","","","Economy","","4.0","3.0","3.0","2.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Balaji Krishnamoorthy","United Kingdom","2013-09-29","LHR to MAA via BOM and return. Check in at LHR I was the first to check in I told check in staff to add 'Fragile' tags to my bags! She forgot. Quite an aged aircraft the sockets are US ports same on the return leg. Flight departed on time and once airborne I was waiting for refreshments told you wont be served alcohol until you ask for it explicitly. After snacks were served flight attendants vanished! Was very hungry when they started serving lunch slowly with a round of drinks and then vanished again. Later a sandwich was offered spent most of the flight hungry. Aircraft was very cold and they ran out of additional blankets no effort was made to reduce the cooling. Staff were neutral the same facial expression throughout the flight. Luckily my bags were safe on arrival. BOM to MAA flight was good. New flight good food and on time arrival. Value for Money but no customer service.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Arora","United Kingdom","2013-09-24","Return journey to Amritsar via Delhi in economy class. First leg from LHR-DEL-ATQ was not impressive. They didn't give bottles of water bottles but two pouches of dairy powder and concentrated milk were given on the first leg. The return flight was enjoyable on 24th Sep and proper meals were served with water bottles. The inflight service was good apart from snacks which were served too late. They need to improve dessert. The ticket had allowance for 2 bags but website was showing only 1 bag. There is a lack of communication on the part of airline on baggage issues. The in flight entertainment was enjoyable with a good selection of movies. The transfer at Delhi for Amritsar was ok as airline didn't bother to tell us that aircraft has been delayed on first leg.","","","Economy","","5.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Carole Armstrong","United Kingdom","2014-05-17","Flew with Jet2.com on 8th May returning 15th to Palma. We were going to Cala Millor so the onward journey from Palma took just over two hours one hour being spent sitting on a coach waiting for other passengers which is not the airlines fault but is still nevertheless very frustrating. On return journey we were picked up at our hotel at 6.55a.m.picked up people from other resorts and were at the check in desk at 8.25am. a full three hours before our flight to Belfast. We had been in the airport for about an hour and a half checking the departure board for our gate number when other passengers informed us that delays were probable because of the French Air Traffic Controllers strike.We knew nothing of this and felt it should have been pointed out to us at the check-in desk. Have flown with Jet2 before but felt rather disappointed this time.","","","Economy","","5.0","4.0","3.0","2.0","","","","3.0","0"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","C Rainbow","Ireland","2014-02-25","22nd Feb 2014 Tenerife South and Brussels Charleroi. I considered the price to be quite expensive. Check-in consisted of 2 lines operated by a combination of uniformed TUI staff and an Iberia uniformed agent too. The lines moved quickly and efficiently. I had reserved my seat online and paid extra for a seat the front of the plane. The cabin crew were very pleasant polite and multilingual. However passengers were allowed to take far too much hand luggage on board and this was a problem both when boarding and when exiting the flight. There had been a catering strike in Belgium and so the catering I had paid for online was not quite what was served. I was offered an exceptionally watered down cup of stained milk otherwise known as tea! This was additional to the very disappointing meal I had paid €8 for online. My seat was wafer thin at the back and I could feel every kick from the screaming baby behind me. The aircraft used was a 737-800. It included two small screens at the front of the aircraft near the door on which an interactive map chartered out the route from Tenerife to Brussels. I saw during the flight the cabin crew seat aside food for themselves. I also noted that the crew had poor discipline over the passengers. Disembarkation was one of the worst I have seen in years as the crew were oblivious to the couple with the screaming baby who blocked the aisle and also prevented passengers from removing their belongings from two of the overheard lockers. The young cabin crew attempted a polite farewell to passengers and did their best under a grey Belgian sky.","","","Economy","","4.0","2.0","3.0","2.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John Attersley","Canada","2013-09-24","Flew from Halifax (YHZ) to St. John's (YYT) with Westjet on 22 September. Check in online was smooth baggage drop at the airport was swift with friendly staff. At the gate was upgraded to Economy Plus seating the extra room was nice flight crew were good and service was very pleasant. Flight was smooth and on time baggage service good. I would not hesitate to fly with Westjet again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Hiralal","Switzerland","2013-09-22","Mumbai to Hong Kong in C Class. Transfers in Mumbai are by bus so not too good. Seat configuration is herring bone. Bedding and food are very good. FAs are on the dot. The big minus point is security. No pre-flight cabin check. Some passengers seats were reclined for take off.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Tahir","United Kingdom","2013-09-22","I traveled business class London - Mumbai and was least impressed with the dowdy looking cabin with a dark brown trim around the upholstery and an equally dreary floor carpet. There were absolutely no frills attached. The staff welcome on board was pretty ordinary the cabin crew was not a head turner in terms of uniform smartness and otherwise. It was a day flight and hence the staff did not bother to offer the complementary packs containing the usual toiletry goodies proudly given by other better known airlines. Food presentation was mediocre and I had to ask for a tooth pick as a request. Headphone sets were tucked away in a blue pouch and something that could have easily been forgotten had I not asked for one. Not much of complimentary drinks offered during the flight unless specifically asked for. Oh and the menu cards were collected at the end for re-use again. I guess not a bad think for being environmentally friendly. You get what you pay and it was the cheapest business class that was on offer.","","","Business Class","","3.0","2.0","2.0","2.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Susie Morgan","United Kingdom","2014-05-05","Manchester to Budapest: this was my first time flying with Jet 2. This flight and the return flight was on time the crew were efficient and friendly. Drinks were a reasonable price. Seat belts plenty of room. We had a Welsh choir on the plane and they sang us into Budapest airport. An excellent experience all round.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Pritchard","United Kingdom","2014-05-05","First flew with Jet2 August 2013 from Manchester to Crete. Found them to be very good seats seem roomier than rival airlines and aircrew and ground staff extremely helpful. I am flying with them again in 1 months time. No inflight entertainment is the only criticism.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","Bjoern Koch","Mexico","2014-01-22","We recently traveled on from Mexico to Brussels and return. The reservation was made over 9 month ago a month prior to departure the airline changed many things: departure and arrival times class of service booked and even the type of plane used. However when we finally started our journey the plane was delayed 3.5 hours the comfort class booked did not have all the service elements described or offered from no blankets to many other things. Because the delay connections in Brussels were missed the airline offered zero help. On the return flight we booked a class of service which Jetairfly claimed is no longer available and therefore had to downgrade our booking. At the airport and in the plane there personal did not know the situation and confirmed that this is comfort class. If you have a choice of flying another carrier - please do.","","","Business Class","","2.0","4.0","1.0","2.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Eduardo Tuason","Canada","2013-09-19","I Was on flight from Winnipeg to Calgary on Sep 19th at 7.15 am. I dozed off I woke up later and noticed that everyone was having snacks. I approached an attendant and asked if I could get my snack. Told that they would bring me a glass of tomato juice which I asked for. This was the second flight where I encountered not so friendly staff members. Funny though is that as we landed the crew all had smiles.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Singh","United States","2013-09-15","Business class Mumbai-London in early August 2013 was excellent. Beyond the Indian food service which was apropos the entertainment selection was broad and great for those familiar with Indian music and film. Definitely held its own with Business Class service on east Asian airlines that tend to set the standard.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Stewart","United Kingdom","2014-05-04","Flew yesterday 03/05/14 from TFS-GLA. Excellent experience. Staff very friendly at TFS and the GLA based crew were efficient polite and friendly. Others could learn from them.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","P Lugtenburg","Netherlands","2014-01-10","Had booked and paid (5 months in advance) for Comfort Class and XL seats. Just prior to departure received email stating that due to operational reasons they had to switch planes insufficient Comfort Class seats made them to give those seats to the earliest bookers (we booked 5 months in advance). Additionally seating in this Boeing 767 was terribly poor legroom non existent. Crew were rude to passengers and offered no choice of food (front seats got beef middle of plane fish rear seats chicken). Crew were busy talking among themselves no attention whatsoever for the passengers.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Chularatnaphol","Thailand","2013-09-13","Travelled 9w64 DEL-BKK no personal video screens on this flight. Did they bring an old aircraft for this flight? Jet is proud to show its IFC. Normally I get 30kg in economy but this time only 20kg. Their website said 30kg but not reflected on ticket.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Nakamura","Canada","2013-09-13","Despite Westjet's incredibly high self appraisal the services I received was remarkably poor. No TV screen on the seat. If you want to watch anything you have to pay to obtain portable TV. For a 5.5 hour flight they only offered beverages twice with a tiny package of cookies or corn chips. Too much air conditioning but no blanket offered for night time flight. The most offensive service was the fact they put garbage magazines such as People or Star in the front pocket. I guess they assume all the passengers have very low IQ's to enjoy such a tasteless entertainment. This is actually 100 times worse than no entertainment. I recommend Air Canada over Westjet.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sagar Kamat","United States","2013-09-12","Flight 9W228 BOM-EWR flight via Brussels. Was pleasantly surprised when I first stepped onto the flight. Hadn't expected the economy class to be so good. The cabin was in excellent condition and the seats fairly comfortable. The food was served at appropriate times and was lovely. Staff were courteous and extremely professional.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Graham Richardson","United Kingdom","2014-04-28","I am a regular flyer from Leeds/Bradford with Jet2.com and continually sing their praises for the service they provide for my short-haul journeys. Their website is user-friendly and given the flexibility of travel arrangements you will be pleased at the low costs but I hasten to add not the taxes etc. Like many I am relegated to travelling at peak periods and I object to the fare-loading by all airlines (including Jet2) however buses and trains wouldn't get away with it but airlines do. Whilst I travel frequently to Spain I can only express my complete satisfaction and have not personally witnessed any dissatisfaction from fellow-travellers. I do wish travellers would show restraint in their urgency to depart the plane once landed I hate the pushing and shoving as they retrieve overhead bags but how do you deal with that. Jet2 you have done a good job and your investment at LBA has done much to enhance the local economy in Leeds and Bradford and long may it continue. Well done Jet2.com 10/10 from me.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Rea","United Kingdom","2014-04-21","My bad experience happened on March 18th 2013 from Newcastle to Alicante. I am disabled and requested help at the airport and to sit near the front of the plane. I have a doctors letter explaining my predicament but was told this was not needed. I was given a seat half way down the plane. Returning 25th March 2013 the same happened but this time I was given row 25 which for me is impossible and when I told the check-in staff I was told to sort it out on the plane which I did and was told there was no seats nearer even though I could see row 4 had an empty seat. I was humiliated in front of a planeload of passengers and that was after a 6 hrs delay. Needless to say I will never travel with them again.","","","Economy","","","2.0","1.0","0.0","","","","1.0","0"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","Stewart Colwill","British Virgin Islands","2013-11-07","Just flew from Brussels to Punta Cana with Jetairfly and I have to say the whole experience from booking through check-in inflight meals was outstanding some of the best customer service I have experienced. We upgraded to comfort class as it was only slightly more but well worth the money - drinks kept on flowing the whole trip and the food was good. I would highly recommend this airline and will definitely be using them in the future.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","K Sledz","Belgium","2013-10-30","Brussels - Cancun with stopover in Varadero (Cuba). Flight to Mexico was agreeable had especially booked the ""comfort class"" since the difference was not that much. Left a couple of hours late due to full check-up but only arrived 1 hr later in Cancun. Older airplane so not the nicest. Inflight entertainment is an ipad with a very limited selection of movies series newspapers and games. People tend to hang the thing from the seat covers so that damages stuff. Had one faulty ipad that got switched. Meals very in going out very tasty but from Cancun to Brussels you noticed that the meals were ordered in Mexico.. All in all very happy for the price paid. and a little amenities bag (sleeping mask socks ear plugs and toothbrush).","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Nielsen","Denmark","2013-09-08","Had a ticket for a trip from Jaipur to Delhi in India at 8.35 September 3. When I wanted to check in I was informed that there was a delay of 3 hours due to ""technical problems"". The real reason was that there was not enough passengers for this departure so they just chose to merge this departure with the next 35 hours later. The result being that I lost my connection in Delhi and had to arrange new flight connections out of Delhi. I will never ever fly with Jet Airways.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Caroline Choy","Canada","2013-08-27","I was flying a short flight from Montreal to Toronto and paid to pre-book my seat. Onboard the flight attendant told me he gave my seat to the family who had to sit together and he'd find me another seat. I had to stand at the washroom and wait for everyone to board. Finally got a seat 11 rows back from what I had booked. When I asked to move back upfront he gave me an option to pay $45 for the plus seat! He never apologised during this time but said ""thank you for your co-operation"" when I was leaving the plane! If they'd ask me prior and I agreed not a problem. In this case they did not tell you and give you no option.","","","Economy","","","0.0","1.0","0.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Keep","United Kingdom","2013-08-22","LHR-DEL-MAA return. International legs from London to Delhi were both on 777-300 but the difference in service out and inbound was notable. I'm 6""2 and on the way out my legs were touching the seat in front the attendants were fine but nothing great and the food servings were really below par. The breakfast was particularly paltry. On the way back the leg room was capacious and I could stretch out with plenty of room to spare meals were healthy and decent quality with choice of western or Indian service was good with drinks served throughout the flight and they even kept the toilets clean. Couldn't fault the return leg I guess it's just luck of the draw on which plane you get. Range of movies was ok with a decent number of western and Indian to choose from. We had seats 57A&B both ways and this gave us 2 windows on the more spacious seat layout. The internal flights between Delhi and Madras were average with little leg room no IFE and they ran out of blankets though they did at least serve free food. Not up to standard of middle-Eastern carriers but they were cheapest tickets available at the time so can't complain.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Napier","United Kingdom","2014-04-14","Initially booked a reasonable fare one way from Malaga to Belfast. Made the mistake by paying in euros as Jet2s Euro / Sterling rate is very uncompetitive only seen I could have paid in Sterling after I made the booking. We later decided to book on baggage this was expensive as it meant we had to pay for online check in as well but they do allow 22kg. In the end the whole ticket was more expensive than other options I looked at. When it came to checking in online the website allocated our 2 seats on opposite sides of the cabin meaning we had to pay yet more money to select seats so we could sit together. The flight left on time on an old Boeing 737 however the cabin seats have been refurbished however I found them very uncomfortable. No recline very thinly padded and little leg room. Cabin crew were very friendly however they made massive sales pitches for hot meals duty free and scratch cards with some announcements lasting a good few minutes. I didn't buy either as I felt I had already been over charged with the whole booking and online checking situation. When booking with Jet2 make sure you know all their hidden costs the seat allocation and online check in charge are unforgivable.","","","Economy","","3.0","1.0","4.0","3.0","","","","1.0","0"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","Mike Tew","Belgium","2013-10-15","Yesterday I experienced the worst customer service from an airline that I have experienced. When checking in for my return flight from Palma to Oostende the procedure was completely a shambles and when you take it up with the staff you are met with such rude attitude. In all my years of travelling I have never experienced such rude staff as I saw in action yesterday. The flight itself back to Oostende was in an aircraft that is showing its age but clearly TUI can't be bothered to clean it. Even the chewing gum on the seat in front of me was not even cleaned off. All in all an experience that I never want ever again.","","","Economy","","","1.0","1.0","3.0","0.0","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Lynn Ross","United Kingdom","2015-07-26","We travelled from Orlando to New York JFK on JetBlue Airways and I would like to congratulate the crew and the airline. The crew were very kind to us and we felt that they gave us special attention which made our journey a very pleasant one. Thank you and we definitely will travel with you again and highly recommend you.","","Couple Leisure","Economy","MCO to JFK","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Judith Edmison","Canada","2013-08-20","Fly from Calgary to Nanaimo on the new Q400's propeller planes. Seat are far too small and I am a little person. Seats felt like they were made of concrete so hard! Arm rest only about 1/25 inches wide.","","","Economy","","","1.0","3.0","0.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bell","Thailand","2013-08-11","BKK-DEL-LHR-DEL-BKK mid-July returning early-August with my young son who was amazed when we got an upgrade to Premiere (Business-Class) for BKK-DEL after sleeping on a couch in the airport overnight due to no connecting- flight from our home town in-time to catch Jet's 08.40 morning-departure. Well done Jet Airways! Delhi security took over an hour on the return flight not the airline's fault. IFE good and food OK for a low-cost ticket but couldn't do online check-in in UK because travelling with a Child why not? That's when you're more in need of selecting a better-located seat! Jet continues to be quite acceptable for a low-costs ticket between BKK & Europe. Wonder what changes the Etihad-shareholding will bring?","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Shaw Parent","Canada","2013-08-06","We sent our daughter a minor on a flight from Fort McMurray to Toronto to meet her Grandmother. We as parents didn't want our daughter to be alone at anytime in Toronto airport so we asked that someone from WestJet meet and assist her to the arrivals area where her grandmother was to meet her as she was flying in from saint John NB to meet her and they would fly back to saint John NB together. The problem we not only called twice to have a note put on her flight info we went directly to the airport spoke to someone at WestJet to make sure it was all there for someone to assist and meet her grandmother and they assured us it was there and someone would assist her. Well someone did assist her to arrivals which is not a secure area and left her alone. Can you imagine your minor child standing in Toronto Airport by themselves. All did end well for us.","","","Economy","","","1.0","1.0","2.0","3.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Cross","United Kingdom","2014-04-13","My wife and I were on a flight from Leeds Bradford to Rome (Fiumicino). Flight out was very good and on time. However my wife has to be gluten free and we chose the meals very carefully. For her we chose the 'all day vegetarian breakfast' listed as GF and V. However the other bag containing the bread roll and the muffin was just the same as mine - i.e. normal! When you list the meal as okay for GF why is only part of the meal GF - when you are paying for it all! On the flight home back to Leeds the plane was delayed at no time was any information forthcoming on why and for how long we would be delayed. Not until we boarded the aircraft did the captain inform us the reasons behind the delay. Yes it was for reasons outside of Jet2's control - but how easy is it to communicate with the waiting passengers - very! My wife ordered 'Rich beef casserole' for the meal back to Leeds - again advertised as GF. Once again and we were ready for it this time it came with the same bag of crackers and bread roll and everything the same as I had been given. Once again it is advertised as GF when it is clearing not entirely GF. In this day and age when Gluten Free products are readily available and more often than not come in air tight long life bags can you not create a GF bag of bread roll crackers muffin etc. and put them in a different coloured bag that can be easily identified by the crew. It really is not that hard to do and we as customers are paying for meal - you are not giving it to us for free! Could do much better with regard to GF meals!","","","Economy","","5.0","4.0","4.0","2.0","","","","3.0","1"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","C Setyar","Belgium","2012-04-24","Brussels to Bangkok return: rude staff on both flights - you have to sleep when they tell you and read when they allow you to. No sound for the movie they showed on screens even though they gave us headphones no reading lights available during the 14 hour flight. The seat in front of me could not be pulled completely in upright position on both flights. I will not use this company again at least not for long flights.","","","Economy","","2.0","","","","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Natalie Ridge","United States","2015-07-23","Unable to handle problems, our flight was delayed, then cancelled. Staff not able to communicate clearly. Any problems and this airline falls apart. Had to wait until next day to fly out. ","","Couple Leisure","Economy","NYC to Buffalo","1.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Scarfe","United Kingdom","2015-07-23","We travelled to Orlando from the UK for a week stay then decided that we wanted to visit Mexico. So we went to a JetBlue travel desk within Orlando International and booked a return ticket to Cancun. The staff were helpful at the desk and the whole boarding procedure was quick and straightforward. On board, our seats were roomy, there was free wifi and TV's in the seat, for a 1hour 50min flight. We even received a free drink and snack. My husband watched football. I thought the cabin crew were presented well and they seem to have much more personality than any other airline I have recently travelled on. I was amazed that Jetblue is considered Budget as it is in a whole other league to the UK budget airline Easyjet. I would fly with them again.","","Couple Leisure","Economy","Orlando to Cancun","10.0","5.0","5.0","4.0","4.0","5.0","5.0","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Anna Miller","United States","2015-07-21","First time flying with jetblue and will fly again. Thanks for a comfortable flight.","","FamilyLeisure","Economy","Cleveland to Boston","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Allen","Canada","2013-08-05","Toronto to Cayo Coco and Cayo Coco to Toronto. 2504 and 2505 July 6th and August 3rd. Everything was very good on the flight except the entertainment system but it being a very short flight it did not bother me. Flight crew extremely friendly and accommodating. The seat could be a little wider and being seated in the aisle seat my arm was bumped several times from people walking by. There just wasn't enough room. This happened when I was using the armrest console for entertainment selections etc. Other than this they were both great flights.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rafi Pramadio","Indonesia","2013-08-04","Flew SIN-DEL just last month. The Business Class was out so I was stuck with economy. It was awful. The plane looks horrible the cabin was noisy headphones barely audible and the meal tasted bland. The FAs looked like they're on a bad mood or something because the ""threw"" the meal to me instead of serving it nicely. The English announcement need improvement as well. The legroom was also not enough as I'm 5'7"". For a 5 hour flight it was overall horrible.","","","Economy","","4.0","1.0","1.0","1.0","4.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","W Gordon","United Kingdom","2014-03-30","EDI-Faro 28th March. Check in painless with Jet2 using new remote check in and bag drop desks. More than adequate desks open. Aircraft on Main Terminal stand so no remote stand bus to endure. Boarding swift minimal queue for a full flight. Aircraft fresh interior seats non reclining which could be classed as a good thing seat a bit hard but okay for a 3 hour flight. Crew professional smiling helpful. Drinks and snacks available. Arrived early in Faro. Good flight.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Keig","United Kingdom","2014-03-27","Flew Jet2 to Gran Canaria outward journey was fine home bound journey was delayed 2 hours. It was a very old 737-300 and it obviously had a problem when the aircraft landed as it was not allowed onto the air bridge and had to park in the middle of the holding area. We were allowed to board as if it were on time then told the aircraft had a problem and all had to get off while the problem was fixed. To my knowledge not one person was offered any food or drink during the 2 hour wait not even a drink of water. All in all very poor Jet 2 must try harder 3/10 for effort.","","","Economy","","5.0","3.0","3.0","3.0","","","","3.0","1"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","B Cutler","Belgium","2011-09-01","Brussels-Taba was 4.5 hrs late. They said it was a technical problem with the plane but a flight to Greece on the same day also had hours of delay. Flight attendants were rude we had not reserved a meal for the plane as per our initial schedule we would have landed in time for dinner. The airline did not offer anything onboard as a compensation. We couldn't even get a cup of tea.","","","Economy","","","","","","","","","1.0","0"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","M Sauer","","2008-12-10","Brussels - Djerba. This flight used quite a well-used and tired 737. The legroom was the smallest I experienced - even my seat neighbor less than 175 cm tall was cramped with his knees by the next seat. Beverages and food only for cash seat reservation also only if you pay 3 Euros. They changed the flight plan also shortly before travel - added one extra stop in MIR and 90 extra minutes of flight time. Bugger. For this kind of low-cost service the flight itself is not cheap enough. Better pay a few euros more and fly Tunisair or Air Berlin - also not great airlines but with better comfort and subjective safety ""feel"" to it.","","","","","2.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Obando","United States","2015-07-18","Both flights to Puerto Rico and back were pleasant. On time and services were great. However, on my way back home, I had a back injury that flared up during the trip and the people from Jetblue were great in assisting me with a wheelchair from beginning to end. I will definately recommend them and use their service in the future. ","","FamilyLeisure","Economy","JFK to Puerto Rico","10.0","3.0","5.0","4.0","4.0","5.0","4.0","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Kelly","United States","2015-07-17","Twice a year for 9 years my wife and I fly to family in California and it is a full day trip. We are both handicapped and it has always been hard on us and we were always made to feel like a burden by airlines employees. This year we took Jetblue for the nonstop flight even though Boston airport is over an hours drive. Customer service addressed our special needs from the very start with booking the flight over the phone to finish getting our luggage there and back home and I didn't feel helpless about having a disability. ","","Couple Leisure","Economy","BOS to LGB","9.0","4.0","5.0","2.0","4.0","4.0","5.0","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Yu","Canada","2013-08-01","LA to Vancouver in premium economy. Due to a hand injury I asked a flight attendant to assist me with lifting my carry-on luggage to the overhead bin. The flight attendant was unwilling to help and replied that she also had a hand injury. When I asked her again she offered to check my luggage. I declined her offered and explain that my luggage is not heavy but due to a hand injury I have limited range of hand motion and showed her the hand with the hand brace on. She replied again that she also had a hand injury and just stood there. It wasn't until I asked her for another flight attendant to help me that she suggested that we put the luggage up together. I was polite and respectful throughout the entire conversation was surprised at the level of service I was receiving. I will not fly with them again.","","","Economy","","1.0","2.0","1.0","0.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Callender","Canada","2013-08-01","Outbound Toronto (YYZ) - Liberia (LIR) July 19 2013 Flight 2742 Boeing 737-700. Return Liberia (LIR) - Toronto (YYZ) July 26 2013 Flight 2743. West Jet has One of our worst experiences yet. Firstly they noted we had to upgrade our seating to sit next to each other having to pay more because only front seats were available. Rather than just being seated in any back row told not a single seat was left but the front ones even though we had booked our flight months in advance. Had to pay almost an extra hundred for our seats. Also they do not offer any earphones for use and they offer very little channels to watch during flight. They also don't offer any meals you have to buy everything. You are only offered a drink (water pop or coffee/tea) and a biscuit. We were extremely disappointed having to pay the extra hundred for our flight!","","","Economy","","3.0","3.0","4.0","3.0","1.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Dewhurst","United Kingdom","2014-03-10","Travelled from Blackpool to Tenerife Feb 18th 2014 returned March 4th. Had delays of more than 30 minutes each way sat on plane waiting for a battery for a wheelchair to be checked in as owner had been told on booking that the battery could go on board but on arrival at the plane was told it had to go in the hold. Plane full of passengers waiting with plane doors open for at least 35 minutes thought that was the end of it but on return exactly the same thing happened. It certainly was not the customer with the very disabled husbands fault and it certainly was not the rest of the passengers.","","","Economy","","","3.0","4.0","4.0","","","","2.0","0"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","D Ronald","","2008-09-24","Brussels-Punta Cana-Brussels: 4hours delays at brussels due works on take-off track. Flight itself was good except for flight attendants bad mood - a chartered Italian plane.","","","","","3.0","","","","","","","","0"
"jetairfly","/airline-reviews/jetairfly","Jetairfly customer review","Patrice Cleeren","","2008-09-14","If you experience any problems submitting comments on the above link please use our general Feedback Page","","","","","4.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Paul Krause","United States","2015-07-17","My Jetblue flight was canceled 2 hourse before departure. They rescheduled me on a flight 7 hours later, and I found a flight on another airline. The return was on Jetblue. When I went online to select a seat, I was presented with a grand total of 0 seats from which to chose without paying the upgrade fee. How could there be 0 seats when I don't have one?  Next flight planned a couple of weeks in advance. Go online to pick a seat -  0 seats available! I don't get a seat until I get to the airport - last row, middle seat. On the return leg, I go online again and zip. So I call customer service. After 10 minutes on hold, I explain and am told that it's because I got on the site late. Well, it's not a problem, you'll get a seat. Sure I will, last row, middle, perhaps? After a few minutes of snarky attitude I ask for a supervisor. Literally 25 minutes later I hung up without ever speaking to a supervisor. ","A320","Business","Economy","Orlando to Newark","1.0","2.0","2.0","2.0","2.0","1.0","3.0","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Butler","United States","2015-07-15","We fly JetBlue about 3 times a year, and every time it's satisfying. The legroom is great in even more space, the television is great for entertainment and they actually give you something more than peanuts. Also, every here and there the flight is over two hours and you can get eat up's (which include cheese up, meat up and many more). ","A320","FamilyLeisure","Economy","JAX to JFK","8.0","4.0","4.0","4.0","4.0","3.0","4.0","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Sanghvi","United Kingdom","2013-07-31","LHR - BKK (via BOM and return via DEL) Ok flight ok IFE. Seat not very comfortable. Poor meals for long haul flights.","","","Economy","","6.0","2.0","4.0","2.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Stewart Walford","Canada","2013-07-31","YEG-YYZ July 30 2013. Flew Air Canada from Toronto to Edmonton and returned with Westjet. Both flights were full. AC flight on time and the crew business like and professional. Return flight with Westjet was delayed a half hour because they could not get a ramp to the departure gate. No apology - just a curt comment from the first officer that 'we hope that your travel plans were not disrupted'. The in flight entertainment system on AC was better and the food for purchase on AC was better. In short our Westjet experience was nothing special.","","","Economy","","5.0","3.0","5.0","3.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Bierwirth","Canada","2013-07-29","Found customer service staff friendly and helpful. However plane comfort and seating were poor. Not only is the seat pitch as close to as small as it can be but seat depth is short and feels like you are sitting on a hockey bench not on an airplane. Armrests are so short your elbows will hardly touch. Satellite TV was provided but half the channels did not come through clearly or were static and the screens were very tiny.","","","Economy","","5.0","1.0","4.0","3.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Bolton","United Kingdom","2014-02-26","Flight from Manchester to Funchal. Unable to land in Funchal because of wind and diverted to Tenerife. Obviously disappointing but all passengers were taken to hotel overnight and under the circumstances I was extremely impressed with how Jet2 looked after everyone. I would recommend to others and always use myself whenever possible!","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Gribbin","United Kingdom","2014-02-20","I booked flights from Newcastle to Gran Canaria several months ago. I was later advised by Jet2 that we would be calling to collect passengers at East Midlands Airport on the way. That would increase our flight time by 1.5 hours and 1hr 50 mins on return. We requested a refund but were refused. Our flight to Gran Canaria took 6 hrs instead of 4 hrs 15 mins. On return we were made to queue in Las Palmas with everyone from Newcastle (we had online check in and drop off luggage). We were not allowed to buy duty frees because we were taken off the plane at East Midlands. On arrival at East Midlands we were taken off the plane queued to go through passport control marched in the rain from arrivals to departures sent through security and left to find our own way back to the plane. We boarded the plane flew to Newcastle and again had to queue for passport control. Our luggage arrived on the Krakow conveyor belt. The Jet2 staff may as well have been cardboard cut outs.","","","Economy","","1.0","1.0","1.0","3.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Wilson","United Kingdom","2015-07-13","MSY to BOS on 6th July. I was initially confused and frustrated by the online check in process - they assign seats upon arrival at the gate, and you can only reserve online if you wish to pay for 'More Space' seats in advance. Both the phone and Twitter operatives were helpful when I raised this with them. We arrived at the gate with about an hour to spare, gate staff could not have been more helpful. We asked to have two seats together and were told that this would be resolved once the staff had logged in. 15 minutes later, we were called to the desk and found that we had been assigned to More Legroom at no extra cost. We were delighted with this and the seats were very comfortable. We also loved the DirectTv and Sirius Radio live streaming to the aircraft, a unique touch. The unlimited soft drinks and snacks were appreciated. The flight staff were attentive and approachable. The captain coming out to make the pre-flight briefing personally was a great touch. There was an on-ground delay of an hour due to bad weather in Washington, but the captain kept us fully informed of everything that was going on and since they had the foresight to switch the entertainment on prior to take-off (why doesn't every airline do that), we barely noticed. ","","Couple Leisure","Economy","MSY to BOS","8.0","5.0","5.0","3.0","4.0","5.0","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Y Chung","United States","2015-07-10","Our flight was delayed because of a mechanical error and I was okay until they suggested my family of 4 go on a flight the next day. It was our first vacation in 3 years, and my dad saved up 3 years worth of vacation days for this trip. They offered to give us Jetblue vouchers. Period. Our hotel, rental car, and vacation plan fees were thrown down the toilet, and they only offered vouchers. Like I'll ever ride on Jetblue again. Also, they acted like they were doing a huge favor by saying our delayed flight was paid by them. We didn't get a refund so we just paid for a later flight. This infuriated me and I tried to explain that it wasn't free for us, and the woman from Jetblue kept saying it was paid by them. So I asked if I could get a refund for the original flight and they said no. I was so mad but couldn't cancel because of the fees for hotel, car, food, and other reservations weren't refundable. It was just an overall horrible experience and ended up in two of us in tears. ","","FamilyLeisure","Economy","Long Beach to Seattle","1.0","1.0","1.0","","","1.0","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Mackinnon","United Kingdom","2013-07-28","Delhi to London on 24th July. Plane was hot and stuffy when we boarded but thought this would improve once the engines were started. Once in the air it became apparent that the air conditioning was not working! Several passengers complained and were told that the air conditioning had to be reset and would improve within 30 minutes 3 or 4 hours into the flight the pilot finally came on to say that they had a technical fault with the air conditioning but that they we would see a difference in 30 minutes. By this point everyone on board was sweating and very grumpy. The plane was roasting hot the whole way. The stewards did give out several more drinks than normal and an ice cream to everyone but the temperature was unbearable. In total I was travelling for 26 hours With this being the longest flight which made me and my travelling companions totally exhausted.","","","Economy","","","2.0","4.0","5.0","5.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rishad Patel","India","2013-07-24","Mumbai to Bangalore return flight. Check-in in Bombay was good with a dedicated line for Web check in passengers. Flight on time to Bangalore and the emergency exit row seats were great. On the way back flight was early. Good service on board. Food was okay. The only problem was the check-in at Bangalore. A huge queue. Took 30 mins to get to a desk. There were 2 staff to check-in all passengers while there were 2 just for hand bag only passengers and 2 for premier - and both those queues had only a few people.","","","Economy","","7.0","5.0","4.0","3.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Maddy Nair","India","2013-07-24","Flight 9w531 from DXB to IXE on B737-800. Ground staff at DXB airport were not polite to travelers. Rest was all fine with the airline. Fresh cabin pleasant air crew on time service and clean seats. The options on drinks and food are very limited. Overall above average.","","","Economy","","5.0","3.0","4.0","2.0","2.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Wade","United Kingdom","2014-02-17","Manchester to Rome return. Booked on-line site easy to navigate and straight forward I had to contact their call centre to confirm a request the staff were professional and friendly. Fast efficient check in at the Jet2 dedicated desks. Aircraft a 737-300 well presented and clean. Requested three in-flight meals good value for money. Cabin crew looked the part smart and professional. On the return flight we received the same high level of service from the check in desk and cabin crew the toasted sandwich meal deal was excellent. On our return the weather conditions at Manchester were a bit lively and the airmanship from the flight crew was excellent. I would use them again.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Jon Anthony","United States","2015-07-02","Comically mismanaged operation. Problems began when the departure gate was mobbed- seems an earlier flight had 'technical problems', so it departed an hour late at my original gate. We were then redirected to an alternate gate, and waited. And waited. And waited. They now had us waiting on the plane with 'technical problems' and they basically had the other flight go out with our intended jet, and we were stuck. It took text message from my daughter thousands of miles away to inform me the flight was finally cancelled. Not one word from JetBlue staff at the boarding gate. Finally, 2 hours after scheduled departure, they announced baggage was at the carousel, and ""being monitored by JetBlue associates"" I went down to claim my bag - no JetBlue staff in sight. I quickly went to ticketing, got an apology and refund from the embarrassed support staff, and proceeded to Southwest, where I ended up having to pay +$500 more for their next direct flight with a confirmed seat. I understand this is a mechanical industry and there will be problems, but it's how an airline manages the problem that is a mark of their business integrity and customer focus. How a major airline doesn't keep a backup vessel on site is mind boggling to me, let alone the abject lack of communication to the paying customer.","Airbus 320","Solo Leisure","Economy","Hartford to Tampa","1.0","1.0","1.0","","","1.0","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Amy Blevins","United States","2015-07-01","It was the first time my children had flown, so I wanted it to be good. From the beginning, JetBlue kept me happy. I had TSA precheck when we arrived, and I didn't ask for it. When we boarded the plane, we boarded first because we had a small child. There was no extra charge for this. Our flight took off 20 min early so we arrived early. During the flight, we were quickly offered snacks and a drink. The attendant came around selling ear buds for $5 to use with the TV at each seat. Having your own TV made the flight enjoyable. At the end of the flight, deplaning was just as pleasant. The price was also better than anyone else, and there were no problems with my luggage. One more thing-my very picky husband who is 6'3"" had plenty of legroom. We did not upgrade to even more space, but he still had plenty of legroom and was very comfortable in a normal seat!","E190","FamilyLeisure","Economy","RDU to FLL","1.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Maddy Nair","India","2013-07-22","Flew IXE-DXB on a B737-800 with winglets. Extremely delighted with surprise upgrade to business class by the airline staff. Enjoyed the flight with good recliner seats & extra leg room. Food quality just remains lagging compared with Air India. Pleasant experience.","","","Business Class","","6.0","4.0","4.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Prayash Giria","India","2013-07-18","IXZ-CCU-DEL on a JetKonnect flight. Nothing much to write about as it was a low-cost flight. Seats were a bit cramped and the cleanliness could have been better. Aircraft wasn't exactly old but on the way. No IFE but a decent inflight magazine. Food options had run out thanks to the incoming flight so we had to wait till CCU to get something vegetarian to eat that was not a bag of crisps. Crew was cold and to-the-point but courteous still. Some memorable lapses in their English speaking skills. Flight was bumpy thanks to bad weather but other airlines have managed the same in a far better manner. However we managed to reach our destination half an hour ahead of schedule. Not a bad flight per se but at the prices we paid other airlines offer far better value (read Air India).","","","Economy","","5.0","2.0","4.0","3.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Christine Lohr","Canada","2013-07-17","Toronto to Victoria on July 10 2013. Only TV on the plane that didn't work was mine! Attendant came and tapped it a few times and nothing but showed no real concern its only a 5 hour flight!! We were row 5 I had specifically picked those seats and paid extra for them but at the time they were not deemed 'undesirable' unfortunately now they were and when the row in front reclined we lost use of our trays and the only 1 TV that was working which we were sharing! It was a bad situation and a horrible flight. When the food and beverage services started I passed the attendant my visa and asked to run a tab the other attendant said it wouldn't be any charge for my cheese platter due to the problems we were having with that the attendant said 'now are you happy'. I fly regularly on Westjet and have noticed a change from before certainly not going to be my go to airline anymore getting the poor service is one thing upsetting my daughter due to complete ignorance is another.","","","Premium Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","David Messer","United Kingdom","2014-02-10","Manchester to Prague return out 27th Jan return 30th Jan. This airline is quite poor. When trying to check in online on the 1st attempt it would not allow us to sit together. The only way it would let us do this is by paying more. 2nd attempt finally got the seats together. Check in was fine got to the plane and found it was a very old 737-300 at least 21 yrs old. The seats are hard and poor. The food on offer was rubbish. There is no sun visor on the windows either. On the way back there was no control at the boarding of the plane so everyone was stuck on the airbridge trying to get on. The same was offered for food. My question is if people do not drive around in 20+ year old cars why is an airline using planes that old. Maybe they should visit easyjet to see how to operate an airline and how to treat people.","","","Economy","","1.0","1.0","3.0","1.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Rebecca Jones","United States","2015-06-27","It started out good with complimentary baggage check, drink, and a snack; however on the return flight things quickly changed to bad. Beware of cheap flights - you pay for what you get! Flight delayed an hour, then sat  for 2 hours due to mechanical reasons.  This company is not considerate of customers or handicap customers and worst they do not partner with domestic airlines - only international airlines therefore if you miss your flight you are out of luck until the next one. The best you are getting is a food voucher.","","FamilyLeisure","Economy","Raleigh-Durham to Las Vegas","3.0","3.0","3.0","3.0","","2.0","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","V Hughes","United States","2015-06-11","On a flight back to Detroit Metro Airport from Boston Logan, May 28, 2015. First, while we waited to board the flight, the woman at counter announced: ""We are having trouble locating our flight crew, sorry for the delay"" (about 15 min. at this time).  Another 10 min. goes by and she announces: ""We know our crew is here somewhere because they flew in, we hope it is just a few more min.""  The third time she said ""we have located our crew and it should only be about 10-15 more min. until boarding.""  We finally board the plane and we never hear from our captain until ""prepare for landing.""  I have never been on a flight that I didn't hear from the captain before, during, and just before landing.","","Solo Leisure","Economy"," Metro Airport from Boston Logan","5.0","4.0","3.0","3.0","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Hondan","Canada","2013-07-17","Vancouver to Los Angeles. If you ever decide to fly with WestJet expect flight delays and paying for your food onboard. Make sure you bring some warm clothes because you will have to pay $3 for a blanket. The only positive thing about them is that they don't charge you for your first piece of luggage. No inflight entertainment unless again (you pay for it). Basically nothing for free except coffee and drinks.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Colby Louse","Canada","2013-07-17","Traveled to Fort Lauderdale from Toronto to take a cruise flight down was ok coming back though our flight was suppose to leave at 11.55am. At 12.55pm there was still no ground crew no announcements and not a single person in sight to ask what was going on. At 1.45pm I found another Westjet ground crew at a different gate they had no idea what was happening. We finally boarded over 2 hours late - no explanation - no apologies and when I emailed Westjet about it the response was that they source out ground crews - so they are not really responsible.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Francis","United Kingdom","2014-01-13","NCL-TFS-NCL. Booked as part of a decent package deal for some last minute winter sun. We've often flown with Jet2 in the past and have often found them excellent and this was no exception. Their flights were very well timed so we weren't arriving into Tenerife at some god-awful time of night. The pre-flight add-ons weren't horrendously expensive and the website easy to navigate. We printed boarding passes at home which meant check in was a breeze. You can both outward and return well in advance but most passengers appear not to do this for reasons which are beyond me clearly preferring a lengthy check in queue rather than the (no queue) fast bag drop. Boarded and departed on time. Onboard warmly welcomed both directions by friendly experienced crew. The seats are not like sitting on a cloud but at 6ft tall they were fine even for me for 4.5 hrs. The additional god-send is the inability to recline which made the whole thing very bearable. We pre-booked hot food both ways which was very good and filled a gap. Bags waiting on carousel in Tenerife. Return much the same with zero queue at bag drop lovely staff and on time departure. The only slight snag was a 40 minute wait for bags in Newcastle. Overall Jet2 is a great company that is a clear example of company able to operate a low cost model while caring about its customers.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Brown","United Kingdom","2014-01-08","Returning from Tenerife on 4th January to Glasgow we were boarded early and ready to depart 10 minutes ahead of schedule. The pilot then announced that Brussels air traffic control had told him we would not be leaving until 30 minutes later. We sat back and waited and then the captain decided to tell us that we would be experiencing bad turbulence. As a nervous flyer you can imagine how I felt. We actually did not experience any turbulence. Was there any need to inform the passengers. I arrived in Glasgow with a headache and relieved.","","","Economy","","7.0","3.0","3.0","0.0","","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","William Waterhouse","United States","2015-05-29","Flight(s) from CHS to DCA and back. Not allowed to select seat assignment when checking in online evening before flights (unless paying for premium seats) poor attitude from airline staff at DCA when I expressed frustration. While speaking with an agent another interrupted the conversation offering his unsolicited opinion. Funny seated dead last group 3 in last available seat. Coincidence? Please note staff at CHS very kind.","","","","","1.0","3.0","1.0","0.0","0.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Cynthia Beebe","United States","2015-04-27","Flew from SFO-JFK and return flight on JetBlue. Both flights left on time and we arrived at both destinations about 30 minutes early. The crew on the flight was attentive and very friendly. Both on the way to New York and back to SF they asked us about ourselves and our trip. The A321 they fly on trans con flights has a snack bar they open up after they come through with the first round of drinks. It's great being able to get up and get your own snacks without having to call a flight attendant. The entertainment was pretty standard they have live TV and movies you can purchase for $5. The flight crew were also informative. We had a pretty intense bout of turbulence but the captain continued to update passengers the whole time.","","","","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Randy Millar","Canada","2013-07-17","4 hour flight to Hamilton from Calgary and no TV or entertainment system. Paid $900 round trip. Will be flying Air Canada from now on.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Swamy","India","2013-07-09","BLR-BOM-RUH return. Flights to and from RUH delayed by 20 minutes. Aircraft's were quite clean but starting to show their age. No personal IFE on BOM-RUH which was surprising. Personal IFE on RUH-BOM had a decent selection of Bollywood and Hollywood movies. Cabin crew efficient. Snacks and breakfast good though portions are small. Quality of Indian dinner served is quite bad when compared to other Middle eastern airlines even though Jet is an Indian carrier!","","","Economy","","6.0","3.0","4.0","2.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sukanya Rudra Nandi","India","2013-07-07","Traveling with my small daughter between Mumbai-Delhi flight. Flight was bit uncomfortable and food below par. Found inflight staff quite rude and uncooperative. Overall experience - not satisfied.","","","Economy","","2.0","3.0","2.0","1.0","3.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Lightfoot","United Kingdom","2014-01-03","Travelled from Glasgow to Tenerife and back in December. All flights either on time or early. Seats are modern and comfortable enough for a 4.5 hour flight. 737-800s nicer than the 300QC used on routes from Edinburgh. Paid extra for legroom for but found sitting at the over wing exits a little cold. I prefer the allocated seating which avoids the usual scrum on boarding. Flights weren't full so plenty of overhead space. Crew were friendly and efficient. No inflight entertainment but I would expect any on a short haul flight. Didn't buy any food or duty free. Will definitely use again.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","William Feffer","United States","2015-04-23","The seat and legroom were excellent. On our flight to Puerto Rico from Chicago we felt the cabin crew were less than exceptional. Drinks came but the snack/food service was much later. They didn't pick up the refuse for a long time. We didn't sense that the crew enjoyed their jobs. The entertainment controls did not function on either of our seats. We were not able to take advantage of the entertainment. On the return leg of our trip the crew was marginally better. We purchased headphones but after about an hour my aisle seat controls stopped working. my wife's center seat controls never worked at all. We were happy with the overall flight otherwise. It was nice to be able to get more than a tiny bag of peanuts.","","","","","6.0","5.0","3.0","4.0","1.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Di Leo Lorene","Canada","2013-07-07","Round-trip from Toronto to New York City on June 28/13 returning July 1/2013. WJ 1216 on June 28 and WJ 1217 on July 1st. We experienced flight delays on both our arrival and departure. This had nothing to do with WestJet as the delay was initiated by the airport. The flight crew made every effort to make the delay as comfortable as possible. Given food vouchers without even requesting it. Flight crew had been working over 12 hours and were still friendly and cheerful. Despite the 6.5 hour delay for a 1.5 hour flight it was still an overall pleasant experience.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","W Jesse","Canada","2013-07-03","Was booked Victoria to Calgary leaving at 7am. Got to airport to find flight delayed by one hour and my connecting flight cancelled until following day. Later found out I had received an email notification at home at 6.27am. I was supposed to be at the airport by 6. Fortunately a very good ticket agent rescheduled me with a partner carrier but through different routing.","","","Economy","","8.0","1.0","5.0","2.0","0.0","","","2.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ganesh Kumar","India","2013-06-28","IXE-BOM-DEL on Boeing 737-800. Both legs on-time was assisted by ground staff at Mumbai as it was a tight connection: so could do away with another security check. Food however was below average: Air India scores in this respect. Cabin crew attentive. Overall recommended.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Wilson","United Kingdom","2014-01-02","Horrendous experience both ways Edinburgh to Prague on 27 Dec and on the return on 30 Dec. Was not possible to check in online meaning my husband and I could not be seated together. When we asked staff whether they could rectify this in Prague they said it was our fault for not checking in online despite the fact their system was down. There was no room for cabin baggage and cabin crew roared at us to place bags that were clearly too big under the seats. Uncomfortable seats and served lukewarm tea. Cabin crew were rude and lacking professionalism. A terrible experience and not one I will ever repeat.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Patricia Gill","United Kingdom","2013-12-31","Flew from Leeds to Malaga on 14 December and returned 21 December. Usually travel by Ryanair but Jet2 are much better. The young Spanish lady at Malaga took our suitcases put them on the trolley and wheeled them to the check-in desk. Her help was much appreciated.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Simon","United States","2015-03-28","LAX-BOS A320. Boarding zones were a bit strung out although not helped by the people who would show up to the gate as boarding was going on but should have sped it up. On board everything went smoothly. Quick to take-off so was must not have lost our slot. Crew was above par and standard Jetblue entertainment product and snacks. At least one lady in the row in front of me had a TV that did not work so they reset the system. Not a big deal but if you purchased content and already watching that would be a huge pain. Going to miss when they reduce the pitch as the 34' current is great. Arrived slightly early but the crew seemed a bit disinterested to passengers as departing. However minor point. 9/10.","","","","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Smith","Germany","2013-06-25","My husband and I flew from Berlin to Toronto via Brussels and return. Flying in a new A330-300 we were very pleased with the seat configuration to allow us to sit next to each other rather than the pod configuration. The lay flat seats were extremely comfortable. From the moment we boarded the staff were very polite and wishing to please. The menu selection had both Asian and Western entrees and we were not disappointed. The only think lacking was the quality of the night bag given to us as it did not have any ear plugs or eye shades for the night flight.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rishad Patell","India","2013-06-16","Bombay to Goa. Early morning flight. Given a non reclining seat but was a window. Was not feeling well and the staff were quite nice. Came to check on me once. Flight on time.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Littlejohn","United Kingdom","2013-12-29","I travelled today from Alicante to Manchester on flight LS880. All I can say is that whilst the flight had a brief delay through no fault of the airline the cabin crew were the most helpful and friendly that I have come across on any airline.","","","Economy","","9.0","3.0","5.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","V Ortiz","United States","2015-03-28","Flight 906 on 3/17 and 905 on 3/22. I booked a trip to NYC from Chicago and I chose JetBlue based on price and time of flight. Since I'm a student and I was on a budget and I mainly based my decision on price. It was $220 round-trip. I had really low expectations given that this airline is not a big name like others out there but I'm happy to say I had an excellent experience. Both my flights were on time they offered free snacks (no peanuts here legit snacks!) and soda/tea/coffee. The service and the whole experience was great. I would definitely recommend JetBlue.","","","","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Young","United States","2015-03-28","My husband and I decided to take a spontaneous trip to San Francisco for my birthday. As we were making travel arrangements to return back to the Miami area JetBlue had the only flight that worked with our time schedule. We were hesitant to book the flight with JetBlue because we did not know much about the company. We decided to give JetBlue a chance and booked flight #578 from SFO to FLL on March 14 2015. It is unfortunate that we did not have a good experience on our first JetBlue flight. The electrical system had issues. The TV on the back of the seats worked at the beginning of the flight but slowly the TVs started going out throughout the cabin (our row did not have a working TV the majority of the 5 hour flight). This made me question what other electrical issues this plane might have. Not only did we have electrical issues but we did not have running water on the flight. My husband and I are both in the medical field and we feel this is not only inconvenient but unsanitary. The ""solution"" was to place multiple bottles of water in the restroom for customers to wash their hands. Partially used and soiled water bottles to wash our hands is not exactly our idea of sanitary. Since the plane did not have running water my husband and I decided to avoid using the restroom for over a 5 hour flight. It also made us question the cleanliness of the flight attendants' hands provided the lack of water on the plane. This is a huge unsanitary issue that should never occur on a plane.","","","","","","3.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S D Navare","India","2013-06-16","Booked return flight Delhi-Amritsar. Both the flights were delayed by around 4 hours. The return flight delay caused me to miss my connecting flight. The cabin crew and the staff at the airport were extremely rude and refused help of any kind. Talking around the Delhi airport it seems this is common occurrence for Jet Airways - almost all their flights are delayed.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Thakkar","United Arab Emirates","2013-06-13","DXB-BOM on a Boeing 737 VT-JBX. Aircraft equipped with Boeing Sky Interior so I was surprised that Jet's seats have remained the same as the old Jet livery. Greeted formally through reluctance and without a warm welcome by the onboard supervisor and was met with a confused demeanour coupled with mild exasperation when I waited to be directed to my seat. It seemed only a few of the passengers were offered newspapers before take off - one needed to ask for this. Once in the air the IFE system seems remarkably limited but playback works well - though headgear needs to be updated. The food was tasty but lacking in quantity - though the appetizer was well- received. It was interesting that the male steward was much more warm and friendly than either of the female ones. Staff service was professional but one felt awkward expecting them to be more welcoming than they were - this could be easily remedied. Good choice of beverages on board. Jet remains value for money but must be very careful not to allow its high standards to begin slipping due to a few mediocre members of cabin crew. This journey was a mixed bag more than anything else - Jet is more than capable of delivering a better product.","","","Economy","","7.0","5.0","3.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sahil Malhotra","India","2013-06-10","PNQ-BOM-LHR-DEL-PNQ. Jet Airways continues to slide in just about all aspects. What once used to be a premium global carrier is now nothing more than a 2 star airline. Seat configuration on LHR sector to 3-4-3 has made seats very cramped. Food is distasteful aircraft's are unclean landings on all sectors was rough.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Bray","United Kingdom","2013-12-23","Seemed to be slightly more leg room than Thomson and Monarch. Efficient check in. Don't like to have to pay more to check in at airport. Old aircraft. Returning from Tenerife to Manchester on 29/11/13 had to land to refuel in Faro. We were told there was a problem with fuel tank - couldn't put sufficient fuel in to get back to UK. Including late take off sat on plane for over 7 hrs very uncomfortable. At one point only one toilet functioning owing to cabin crew storing rubbish in it.","","","Economy","","4.0","3.0","3.0","2.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Darlagiannis Anna","United States","2015-03-09","I chose JetBlue because I heard great things. I think I had an unlucky streak in which both of my flights were delayed. One being a leaky valve and the second due to weather (out-of-JetBlues control). JetBlue worked really hard to keep me happy and remain their customer. They provided me a credit no questions asked since the delays affected my transportation routes. For them to do that shows that this type of thing does not happen very often. I will also say that the unlimited snacks beverages not to mention all the leg room was a plus. Although I did not have a perfect experience I would definitely recommend JetBlue. Things happen but JetBlue owns up to it and works hard to keep you a satisfied customer. I respect that and their business model of good customer service. I bet if I didn't have the delays the experience would have been perfect.","","","Economy","","6.0","5.0","5.0","5.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Narayan","United States","2013-06-10","Flew DEL-BOM-DEL. Air conditioning turned on only after reaching cruise altitude and turned off when landing. Food was pathetic service average. Sufficient seating space at the gate. Check in was smooth. Note that there is no baggage drop counter at Delhi airport. If there is one it wasn't clearly visible. Bombay airport was good.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bell","Thailand","2013-06-05","BKK-BOM-LHR-DEL-BKK in May in Economy. Flights from/to BKK were their B737-900 which was full and had no seat- back IFE only drop-down screens with the same film both ways. Cabin-crew worked hard to serve drinks and a good meal hampered by the usual queue for the loos and passengers wandering up and down to visit friends. The B777-300ERs on longer flights into/from LHR were clean but the new 3-4-3 seating is much more cramped than 3-3-3 last year especially as I was given an exit-row seat (50C) on the return-flight this was so narrow (due to control-panel reducing space and hard-sides instead of armrests) that I had to literally wedge myself into it ! Luckily the cabin-crew helped me change seats when asked. Web check-in was not available for the return trip. Hopefully the new tie-up with Etihad may eventually lead to seat-selection becoming available when booking or pre-travel not just (if it works) with web check-in! No lounge-access offered for any of the 4 airports despite Silver ff-status but a welcome extra 10 kgs hold-allowance. Overall the trip was OK good value-for money DEL stopover was fine and BOM security/terminal remains its usual mess not the airline's fault. Roll-on the new terminal still under-construction ! I'd recommend them to others on-a-budget and have booked myself for two more trips this year also for my sons flying the same route.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Hearne","United Kingdom","2013-12-19","Recently flew with Jet2 from Leeds Bradford to Newark USA. What a catastrophe we flew on a 757 that was configured for trip to Majorca it was too small and hence too crammed. There was no seatback entertainment and the seats themselves were ridiculous for a flight of this length after a while it was like sitting on a park bench they were that hard! At one stage only one toilet was functional it was so bad it became laughable. All the time we were serenaded with how New York was a fantastic city but expensive so buy your spirits cigarettes and everything else on board. The flight attendants were ok but seeing one parading up and down the aisle chewing gum and occasionally drinking directly out of a water bottle showed a great deal of contempt for passengers. In summary a disaster stick to short haul Jet2 because your long haul is awful.","","","Economy","","","1.0","2.0","3.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Sindler","United States","2015-02-24","We just did the Jetblue Mint experience LAX to JFK. We are a couple of airline geeks who took this flight as a Valentines Day gift to each other. Our dedicated Mint flight crew greeted us warmly during boarding including a welcome card with their names. Also waiting at our seats were eye masks and bottled water. Before takeoff we each enjoyed a couple of their delicious signature drinks (they're small). After takeoff we were offered more drinks a Birchbox full of gender specific spa products and dinner. Out of 5 or 6 items we were permitted to choose 3 small plates an appetizer and dessert. Honestly I found some of the food excellent and some not quite as good. They were more than happy to replace one of my choices that I wasn't too happy with. The entertainment was great live TV and free wifi. The movies are not on-demand which made it so that I wasn't able to watch one because I was too distracted with the rest of the Mint experience to pay attention to the start times. In case dinner doesn't fill you the A321 has a self-serve snack bar behind the Mint cabin for anytime bagged snacks and drinks. The seats themselves were comfortable for a 5 hour domestic flight. I liked the firmness controls and massage feature. We sat in a 2 seat bank so we could sit together but the single suites looked very nice for people traveling alone. The single seats have more personal space and a privacy door too. Jetblue really thought our the Mint product well. If you book enough in advance the introductory price is a terrific value. Even last minute bookings still price Mint competitively with UA DL and AA on this route.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Luke Flagg","Saudi Arabia","2013-06-02","I keep traveling Jet Airways and usually it's ok but the planes are old. I flew RUH-BOM-KTM. We approached KTM and were told the weather was too bad to land. So we went to Lucknow and waited. Then flew back to KTM just to return to Lucknow once again. We waited and waited. Finally they told us we were going back to BOM KTM doesn't have night landings which I soon found out to be untrue. Chaos ensued at BOM because we couldn't leave the airport because of no visa for India. We slept on the floor in the lounge. This was the worst experience I have had with Jet. Usually they are fine. I'm flying on them again in 2 weeks. Wish me luck!","","","Business Class","","7.0","2.0","5.0","5.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Sgro","Canada","2013-05-28","Unfortunately I had to travel with Jet Airways to Brussels it was the only flight I could find to catch my connecting flight in Paris. The plane was very old and clearly wasn't cleaned properly because there was hair on my seat. Secondly staff were not very friendly or helpful. I am a young female travelling alone and whenever I asked for assistance it appeared as if I was bothering the staff. I pressed the assistance button and no one came. The only positive was that I could charge my phone during my flight.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Ross","United Kingdom","2013-12-14","See my previous review of Jet2 from Newcastle to Gran Canaria in September 2013 this time round from Glasgow to Gran Canaria was a completely different experience seemed like a different airline. Superb service from start to finish boarded early modern plane great legroom friendly and efficient on-board service. The crews from Glasgow work very hard and I'd recommend Jet2 fully if travelling from Glasgow. Could do with a basic (overhead screen) in flight movie but not critical on a journey of 4 hours.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Love","United States","2015-02-24","I was scheduled to leave at 8.35 am. There was an issue with the plane and the flight was delayed until 10.00am. We were finally on the plane when the flight was cancelled due to weather. The flight would have made it if we had left on time (the DC airport closed at 1.00 pm). I was rebooked for a new flight the following day. The flight left at 1.00 pm took me to Boston then arrived in DC at 10.00pm. (My original flight was direct.) I was told the airline would not provide accommodations for the night because it was a weather and not a technical difficulty that cancelled the flight of course the weather only became an issue because of the technical difficulty. I went back to the airport early the following morning and was able to book a direct flight to DC that departed at 6.55. I tried to fly standby on the two earlier flight without success. Although this is terrible the worst part was the gate agents. They didn't have the decency to tell me that the flight was full and just walked away from the desk after boarding the flight. Then when I checked in for my 6.55 flight (I hadn't been assigned a seat that morning) they were rude again. I will not fly JetBlue again.","","","","","","4.0","1.0","3.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Purna Ananth","India","2013-05-20","Starting from the check-in counters at BOM which were overcrowded and short of space. There wasn't enough seating space at the gate. Flight delayed with no reason given. Half the passengers were boarded on buses which stayed at the gate for around 30 min without moving. Turned out the airplane had a fault. Some passengers had confusion with seat allocations. Poor leg space and no inflight entertainment. Departed over an hour late. Did not serve the VLML meal that had been requested. The Fruit Platter meal only had one serving of fruit the rest was the same as other meals. They do not load enough pillows and blankets for all seats so get yours before other passengers realize. All in all totally avoidable.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Evelyn Pearson","United States","2013-05-12","We recently flew Jet Airways from New Delhi to Nepal and back. Ground staff were terrible and were completely confused that we had 2 extra bags. We told them repeatedly to just tell us how much extra we needed to pay. The worst was coming back from Nepal. We were put in a holding area in New Delhi. The staff would shout ""You go sit for 30 minutes."" We were not told why. Finally told that Air France agent would be there in an hour to talk to us about the extra bags. He came after over an hour but didn't know what to do. After 2 hours we paid. I asked for a receipt and was told I could get one at the gate. I didn't try to get it as was afraid that it would cause another big wait. People were being sent back to the agent because he didn't put his name on the ticket or didn't circle the flight. I just wanted out of there. Then 2 of the bags were sent to Salt Lake City (We live in Nashville) with a different name. Thankfully the tags were right and we received them the next day! Never again!","","","Economy","","","3.0","1.0","3.0","0.0","","","0.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Mary Wyllie","United Kingdom","2013-12-12","Recently took a holiday to Spain from Edinburgh so please can we have more flights from Edinburgh - it is awful having to go to Glasgow for flights. We often go to Madeira but there is only 1 flight a week from Scotland and that is Glasgow which also means an overnight stay all adding to the costs. We in the east of Scotland certainly love our holidays and Edinburgh is so much more convenient. Good value and flight times.","","","Economy","","8.0","3.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Henderson","United Kingdom","2013-12-11","I flew Blackpool to Faro return I had booked a meal for both legs of the journey on the way out everything was fine but I was omitted from the meal list on return trip. I appreciate mistakes can happen and understand that they did not have a spare meal to give me but what annoyed me was I was offered a heated sandwich but I would have to pay for it where I believe it should have been offered free as a mark of good will for their error. The staff I found quite matter of fact and were quite annoying they said they would give me a customer care card so I could request a refund the staff had to be reminded on 2 occasions that I did not have this customer care card. Very poor experience from Jet2 and if I had 2 choices of travelling with similar airlines where the price was similar Jet2 would not be my first choice.","","","Economy","","","3.0","1.0","1.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Walsh","Canada","2015-01-19","Flew jetBlue Mint class New York to LA and return. Overall a great experience. Was seated in 2A one of four 'single suites.' Very comfortable and private especially when reclined with the suite door closed. The only picky comment is there tends to be some wasted space owing to the single seat configuration and the design could have accommodated a greater seat width. You're also removed from the window so mindless gazing is not really an option unless you unbuckle and lean. The perks in Mint are outstanding not just the lie-flat seat with massage feature but the food and beverage selection amenity kit service from the flight staff and the large video screen. As mentioned in previous reviews not touch screen but that didn't really detract from the experience - you couldn't even reach the screen necessarily when fully reclined. Okay selection of feature films but not VOD. The DirecTV feed is great however and really gives no reason to claim you're bored. The wi-fi complimentary at the moment was hit and miss; fairly good responsiveness when working but did suffer from numerous interruptions. Personalized and attentive service was prominent on both legs and flight time seemingly flew (no pun intended) by. At the current introductory price point Mint is outstanding value. Inevitably jetBlue will adjust their fare pricing to reflect the reality of what is offered however even at a higher cost Mint class should be seriously considered before looking at intercontinental business class on other airlines. jetBlue and its staff should be proud of the Mint product and I will look for any excuse to fly Mint class again.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Walsh","Canada","2015-01-19","Buffalo to New York - JFK with a connection to Los Angeles (read the latter segment under a separate review). The flight from Buffalo left and arrived on time. The Even More Space seats are very good with plenty of leg room while also providing the benefit of early boarding. Flight crew was personable and attentive. As a first timer with JetBlue I was impressed. Will definitely fly with them again. Great alternative to a Canadian airline out of Toronto for me.","","","","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Thorn","United Kingdom","2013-04-24","London-Bangkok via Mumbai and back. I cannot find words to describe how bad this airline is - the staff poor food inedible and as for the transfer in Mumbai lets just say I would never step foot in that airport again. I read a lot of reviews on Skytrax about Jet Airways and thought surely they can't be that bad - trust me they are worse!","","","First Class","","9.0","1.0","1.0","1.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Rai","Australia","2013-04-16","Travelled SIN-DEL-SIN and found it to be much better than the so called premium airlines on this route. Hot and delicious food served which really was tasty. Lot of English and Hindi movies to choose from. Comfortable seats and enough leg space.","","","First Class","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Munford","United Kingdom","2013-12-09","We had a 7.5 hour delay whilst another aircraft was sent to Paphos for us. However we ended with a night flight and no refreshments on board. The cabin lights went off shortly after take off and as Jet2 planes do not appear to have any entertainment that was it for 5.5 very boring and rather uncomfortable hours. The cabin staff appeared with some coffee in plastic glasses as we were starting the descent and at row 29 the pilot or first officer announced cabin staff prepare for landing. One of the cabin staff said loudly ""hurray"" and if trolley pushing was an Olympic sport she would have received a gold medal. We went on a package holiday so we do not know the flight price but I would never fly with them again mainly due to lack of customer care.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Muir","United Kingdom","2013-12-09","MAN-ACE return using a Travel Service 737. The interiors and cabin crew were Jet2's own. Clean and comfortable plane not too cramped. On the outbound we left 30 minutes late but arrived 20 minutes early. On the return we were affected by the major air traffic control problems. We sat on the plane waiting for a slot. The crew were excellent offering water to everyone and keeping us posted. Thankfully we weren't too badly delayed and not the airline's fault. The food menu was fine mostly hot sandwiches and snacks. £3.50 for a bacon ciabatta and bag of crisps was decent enough. Cheery cabin staff very efficient but down to earth. Jet2 has a very ""northern"" atmosphere and feel on board and is no worse for it.","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Adlam","United States","2015-01-14","JFK-LAX. Mint Service. Like other reviews of this new First Class Jet blue service it is excellent. Overall it ranked higher than most excellent business class carriers and felt more like BA First which I had just flew in on. The level of the service is high as well as the experience. Meals are better than most carriers and was completely impressed. What I liked the most was the Suite which was private and comfortable with plenty of room for a bed with great bedding. Was completely surprised by this level of service in US. The only downside was the movies were not running but there was plenty of other options. The amenities kit and head set are all top notch. They give American and Virgin a run for the money and considering this service is so well priced I will be flying again!","","","","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Karl Moosbrugger","Austria","2013-04-11","BOM-PNQ and TRV-BOM in Economy. All flights on time. Very efficient and friendly check-in and on-board service. On the TRV-BOM flight tasty warm meal was served.","","","Economy","","10.0","3.0","5.0","5.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rishab Roy","Singapore","2013-04-01","Morning flight to Chennai from Singapore on the 737-800. The seats were a little cramped but otherwise it was ok after take off my TV was not working so I told the flight attendant and she said she would reset it that happened 5 times then she said there was nothing she could do about it. I have taken this route several times and they give the same food. I was not satisfied with my flight even though it was very cheap.","","","Economy","","5.0","3.0","2.0","3.0","4.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Swamy","India","2013-03-30","Flew BLR-BOM-DXB return on B737s. All flights on time except BOM-BLR which was delayed 20 minutes. Aircraft interiors clean and well maintained. Leg space was quite ok though it was a bit difficult to get into a comfortable position. Flight attendants did their job efficiently one of them on the DXB-BOM leg was cheerful and interacted very well with the passengers. Food was awful on the DXB-BOM flight and above average on others. Portions were small. Entertainment system on the DXB-BOM flight conked off and was reset but did not work properly.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","H Christmas","Australia","2015-01-05","In December 2014 I took two separate jetBlue flights one from SFO to JFK and then another from JFK to LAX. These flights were fairly long (5 hours) and I found the service to be quite sterile and mediocre. While it was nice that snacks and drinks were made available throughout the flight there were no healthy options aside from water and if you were not prepared to purchase a meal on board chips and cookies were basically your only options for the flight. I feel that this is standard for a flight that may be 1 or 2 hours long but for a longer 5 hour trip I expect there to be meal service included in the price of the fare. I also suffered from severe pain in my right ear during and after landing on both these flights which I had not experienced on another domestic US flight with a different airline that I had taken around the same time nor on any other flight I have had prior or after these two jetBlue ones.","","","","","6.0","5.0","4.0","3.0","4.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Anne-Marie Uebbing","United States","2015-01-05","Just arrived in NYC (LGA) from Fort Myers with my 3 kids and husband. We were really impressed by our experiences on outgoing and returning flights. Great satisfaction with all aspects of travel - boarding inflight service (healthy food and beverage choices entertainment communication service spacious seats and storage).","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Engel Varn","United States","2013-03-27","EWR-BRU-BOM-BKK. Staff were extremely friendly on-board. Seats were very comfortable on board their A330s. Transit at BRU was quick and efficient even if a bit crowded. I found the food and crew on the flight to be very attentive. Will definitely fly Jet Airways again.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Bagaria","India","2013-03-25","Flew Bangalore - Coimbatore return. On the way out I got the newest Boeing 737 they had which was fabulous. Although the flight was just 30 minutes long they managed to come around and serve us sandwiches and drinks. The crew were excellent. Return was on the ATR. Flight was good though the quality of Buy on board meals has to increase a lot to match the quality expected. Both flights left ahead of time and arrived well ahead of scheduled arrival.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Elaine Tan","Singapore","2013-03-19","Return flight Singapore and Delhi. SIN to Delhi leg was pleasant not great. Delhi to Singapore was awful. Food was poor but the clincher must be when they raised the air-conditioning temperature because they ran out of blankets. For a 5 hour long red-eyed flight where you would be trying to get some sleep it was hot. Crew were unable to help as they said that passengers felt cold and there were insufficient blankets to go around. First time on Jet Airways and last. Only thing salvageable were the crew.","","","Economy","","4.0","3.0","4.0","2.0","2.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","W Johnson","United Kingdom","2013-12-04","Sunday 24th November Manchester to Prague. LS887 from Manchester. Absolutely the worst website in class. The site is so slow it refreshes every simple change you make pushing the baggage at you - are you sure. Takes so long to book. I use it weekly unfortunately and if there was a realistic alternative I would not use them. Flights to Prague are a ridiculous price much cheaper to use Lufthansa but unfortunately it's not direct from Manchester. Some weeks are over £300 Lufthansa £211 better service better aircraft free hold luggage and free snack and drink. The only cheap thing about Jet2 is the service.","","","Economy","","","3.0","3.0","1.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Ian Fraser","United Kingdom","2013-11-13","Flown to Ibiza and Malaga in last two months having been a frequent Jet2 customer this year. All flights basically on time good staff airport and inflight. jet2 addressing cabin luggage issues on previous flights by offering free booking of cabin luggage to hold. Still too much luggage in cabin think they are going to be forced like easyjet to reduce size of cabin luggage. After years of trying to deter hold luggage low cost airlines now find they cant cope with quantity of cabin luggage a return to a 5kg maximum will sort out this problem.","","","Economy","","9.0","5.0","4.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Michael Mo","China","2014-12-18","JFK-IAD ERJ-195 The seat is nice and provides enough legroom. It was a short flight of about 50 minutes. There were personal TV which is good enough for a short flight. You can switch channels to news such as CNN. The flight has snacks and cola for complimentary. It is the best experience I have had on short flight.","","","","","9.0","4.0","3.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Dina Da Costa","Australia","2013-03-04","Flight 9w476 from Goa to Mumbai on 20th Feb and was extremely disappointed. Check in was average where staff looked harassed and were impolite. Inflight food service was pathetic passengers were served a cold pastry vegetable patties which were inedible. 20kgs baggage allowance even for international passengers. Wont be using Jet Airways again.","","","Economy","","","3.0","2.0","1.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Amos","Canada","2013-02-26","Flew a short return hop to/from Saskatoon and Calgary for business. Outgoing flight was 45 mins late boarding and then 30 mins late on tarmac from the time I left my house to arriving at my hotel was 7 hours. Return flight was also over 30 mins late. I will use a different airline next time for sure!","","","Economy","","3.0","4.0","3.0","1.0","4.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Danny Jones","United Kingdom","2013-11-12","Leeds Bradford to Faro. Checkin smooth boarding ok flight outbound was good. cabin crew attentive seats had plenty of space. Return flight on B757 we were boarded to be told that there was an issue with the fuel tank so kept on the plane over an hour whilst this was sorted. Once on our way nice friendly cabin crew and plenty of space.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Gibson","United States","2014-12-10","R/T JFK to LIR (Liberia Costa Rica) in Even More Space seats. The EMS seats entitle you to shorter waiting time at the TSA checkpoint which we needed since we were a little late arriving to JFK. We purchased food to bring on board but ""boxes"" are availlable. No Eat Up Cafe (fresh food) is sold on this flight. The EMS seats have lots of leg room which is great. Our flight attendants both ways were friendly and efficient and complimentary snacks and beverages available at all times. Since we were on an international flight the movies were free but they charge $3 for headphones (which I feel JB should comp for the EMS rows). Overall a great experience. We use this service twice annually to visit our home in CR.","","","","","10.0","4.0","5.0","0.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Davey","New Zealand","2013-02-22","SYD-AKL evening flight. I'm sure the seats have been moved even closer. I am big but I don't think I have grown taller over the last 10 months. I had to sit with legs apart not enough room to put knees together. Flight only 3 hours so was not bad considering the price. The 1 bag 10kg carry on not enforced making for very slow loading and off loading. Only one surly staff member.","","","Economy","","8.0","4.0","3.0","3.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Giantomaso","Canada","2013-02-20","Terrible experience today. Missed a connection from Kona due to a ""mechanical issue"" that was actually not an issue. Then had to be driven from Vancouver airport to Abbotsford with 100 other similarly inconvenienced people. 7 hours late and this is not the worst experience I've had with this formerly good airline this year. Made passengers pay $17 for entertainment ""Tablet computer"" because plane had not been upgraded with the live TV's - which are a major part of their advertising campaign.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ahmed Moonis","Singapore","2013-02-20","I'm a frequent flyer on SIN-DEL-SIN route. While the in-flight service and the crew have been impeccable the plane quality has deteriorated. Travelled couple of times earlier last year on A330 with quite a lot of leg space (which is good for me considering I'm 6'1'') but they stopped it in between. Now they are back to the Boeing 777 with 3-3 configuration with cramped seats. Taking the night flight out of SIN after a long work day makes the whole journey painful. Plus if its code sharing with Qantas flight from Australia (which they do quite often) the plane becomes cramped up with long lines for toilets. Hope they bring back the A330 on the route.","","","Economy","","7.0","2.0","4.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Smith","United Kingdom","2013-11-01","6 of us flew to Alicante Airport from Leeds Bradford early on 26th October 2013. Check in was great the woman who checked us in said that there weren't any rows of 3 together so asked if we would like to have the extra leg room seats which were on buy one get one free! We paid £28 altogether for the 6 seats which was worth it! We were also told we could check in out hand luggage free of charge if we wanted to but we decided not to as we hadn't brought any other bag to carry through the airport. Boarding was quick and easy. The cabin crew couldn't do enough assisting with putting baggage into the overhead compartments before you even had a chance to ask! The service of drinks and snacks was quick and easy. Upon landing the cabin crew again assisted with taking baggage from the overhead lockers as quick as possible and we were off the flight within minutes. Overall an excellent flight and a great start to our holiday. We will definitely be flying with jet2 again.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Johnson","United Kingdom","2014-11-20","Flew between New York JFK and Fort Myers. Checked in online and bag drop at JFK was quick and easy. Flight left on time was 45 mins quicker than originally advised. Leg room was excellent much better than most international airlines complimentary in flight soft drinks and snacks all in all a very good experience and we will use Jetblue again.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Barron","United States","2014-11-12","I flew from Boston to Philadelphia with Jetblue on Monday August 25th. The Airline was punctual and the seats were decent. Great airline to use domestically.","","","","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Jagota","Australia","2013-02-18","I travelled from SIN-DEL-SIN. Small plane. Not enough leg room. Crew were doing their best given circumstances. Lavatories awful. There were only 2 on the return. One non operational on both flights. With one lavatory operational there was long queue in the aisle. My kids were also booked to fly on Jet Airways domestic flight. It was cancelled twice on the day. 7am flight from DEL to CHD ended up being 4pm flight for a mere 30 minutes journey.","","","Economy","","4.0","3.0","4.0","4.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bruce","Canada","2013-02-15","We fly WestJet once a year to Florida and have always been quite happy with the level of service both at the desks and on the planes. Recently flew from Moncton to Toronto on a business trip was equally pleased. Staff are friendly planes are clean and prices are reasonable when comparing with other airlines.","","","Economy","","10.0","4.0","5.0","0.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Natalie Tutching","Canada","2013-02-14","A few days ago Toronto was hit with a massive storm and all flights into Pearson had been cancelled. Westjets customer service and the way they handled the situation was excellent. They put all passengers up in a hotel for the night provided taxis and even passed out food vouchers. As this was a weather circumstance this was not expected. Fantastic service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Crew","United Kingdom","2013-10-30","Easy online check in and as we had no hold baggage a painless process through the airport. Flight left on time and landed a whole hour early. Cabin crew very good completing the service quickly and efficiently Return equally punctual and again good service onboard. Only slight drawback was that the duty free stocks were very limited and none of what we wanted was available - the crew on the way out blamed this on 'end of season'. Surely the stocks should be kept up whatever the time of year it all adds to the airline's profit!","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Jones","United Kingdom","2013-10-29","Comfortable plane with plenty of leg room and reasonable enough prices on food and drink we were held on runway for 30 minutes and for some reason air-conditioning left off causing cabin temperature of 85oF (according to smartphone app). Most cabin crew ok except for one male crew who was curt arrogant and rude. Quick and efficient check in at Manchester and Ibiza and overall an ok experience.","","","Economy","","6.0","4.0","2.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Samuel","Thailand","2014-11-03","Flew Mint Class from LAX to JFK and were impressed with the overall experience. We live in Asia and fly Business or First Class on some fantastic full service Asian based airlines but this Jetblue Mint experience can easily beat most of them. We took the 7am flight on a heavy 100 percent full A321 flight. The check in was smooth with a nice welcome from the ground staff. Our luggage were slightly oversize and above the max. 50 pounds allowance per piece but they were flexible on it hence we didn't need to pay the additional fees. We arrived around 5.30 am hence only a few passengers on the security check and didn't bother to use the express line. The boarding was announced at 6:15 am and the Mint passengers got to board first. We were seated in 3A and 3C which is perfect for couple even though the single suite with sliding door in front and the back of our seats row 2 and 4 were more private. The cabin crew were very helpful in explaining the Mint service seat functions and presented us with menu card. The welcome drink with or without vodka were a delight. It took us a while to learn the full features of the seat as they are so unique and not the usual features you find in other carriers. The thick blanket noise canceling headphones power point container for your phones and sunglasses are very thoughtful. The boarding was completed before 7am and the departure was on time. We got to choose 3 out of five meals prepared by Saxon+Parole which were delicious and nicely presented. The Icecream by blue marble and Mah Ze Dahr cookies in a box were of good quality. One feature we love the most is free and fast wifi as soon as we took off. The non stop TV entertainment although not AVOD was cool and we could watch it as soon as we sat down. The in-massage seat function helped us to relax and dozing off for most 5 hours and 30 minutes flight. I am 6 feet tall and I found the seat is comfortable and I was able to stretch flat out. We arrived at JFK 10 minutes earlier than scheduled and were very happy with our experience. Book early for extreme good value and highly recommend the Mint class to anyone looking for a fantastic First class experience at an affordable price.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Alexander","Canada","2013-02-14","Vancouver to Ottawa via Toronto. Late departure but we made up the flying time. I flew in from Asia on business class and had a bit of a shock sliding into my rather small seat with the 3 seats full - but as the red eye flight was not full was able to move forward and had more space - a 4 hour flight in that tight space of 3 is a bit much. Plane looked a bit tired - needs a spruce up. Price was right though. I forgot how small the TV screens are and limited movie choices. Free snacks were nice and cabin service good. Looking forward to economy plus seating in the future.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J M Packer","United Kingdom","2013-02-13","Pleasantly surprised with my flight. Plane was clean staff friendly. The food was lovely. Drinks were hard to get and you had to ask for alcohol but once you had it it was fine.. One thing I would say needed improvement was the toilets. There were not enough and constantly a long line up (on my Mumbai - Bangkok flight it was half the length of the plane!) and this was made worse by the flight attendants trying to get through with their trolleys. There was also only one choice of film on this flight more entertainment options would have been appreciated. Other than that I enjoyed my flights.","","","Economy","","6.0","5.0","4.0","3.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Hayes","United Kingdom","2013-10-29","Leeds to Las Palmas 17th Oct 2013. Excellent check in flight on time good leg room and very good cabin crew. Las Palmas to Leeds 24th Oct 2013 flight delayed by 3 hours replacement plane sent 737-200 very noisy cabin crew could not be bothered and they seemed to disappear. Aborted landing in Leeds then said they were going to circle to try again but 15 minutes later landed in Manchester. Had to wait for buses back to Leeds so the delay was really 6 hours. I know delays happen but had we had the cabin crew on the outbound flight I probably would not be posting this comment.","","","Economy","","3.0","4.0","1.0","4.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","B Martin","United States","2014-10-22","HPN-MCO. No complaints seats were roomy. Check in was easy both ways. Great entertainment as you could actually watch live TV. No meals offered (short flight). Basic refreshments. Good value!","","","","","9.0","5.0","5.0","0.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","M Lydecker","United States","2014-10-22","Took flight 1834 from Port-au-Prince to JFK on 10/17/14. What a great experience - almost. The personnel were exceptional. They did everything right. My seat was 1D since no one was in the exit row seats they let me move back and allowed my friend in coach to move next to me he is 6 ft 3 so that was great for him. The attendants were on their game the whole trip and got me coffee after their normal serving time without a hitch. Only problem was my seat sound connection crackled so I used the seat connection next to me. No problem as long as no one is directly next to you.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Menon","India","2013-02-12","Morning Departure from Chennai. Flight delayed by 25 minutes. Clean aircraft and efficient cabin crew. Hot breakfast served in flight. Got into Mumbai on time. Overall an efficient service.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Cabrio","Canada","2013-02-07","Flights from Calgary AB to Hamilton ON are always on time. Seats are comfortable and TV is a plus. Snacks are OK. Staff are quick and cheerful. No complaints!","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Allan Chad","Canada","2013-02-06","I really want to be a WestJet fan but it's just getting harder and harder. Their in-flight entertainment was a great idea for a small regional carrier but does not work that far away from Canada. All staff used to be very well trained and knowledgeable. We were recently asked to re-pack because 2 of our cases where 1 pound overweight. I forethought I should have insisted to just pay the overage and had them do the paperwork. My daughter likes the soup they serve but there's about a 50% chance they will run out. Prices have risen as well as service charges. Aside from a couple most of the staff have great attitudes and that is refreshing but really it seems as though that about all the have left going for them anymore.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Wright","United Kingdom","2013-10-25","Newcastle to Paphos 16 Oct return 23 Oct. Pre-booking a waste of time no baggage drop at Paphos then soft bags had to be taken to another drop desk. Coach driver at Paphos on mobile phone with loaded bus and failing to follow correct lane discipline on return to airport. Baggage drop at Newcastle was not manned. All flight staff both ways was good.","","","Economy","","7.0","3.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Helen Gray","United Kingdom","2013-10-25","Malaga to Newcastle 24th Oct 2013. After reading some of the reviews on this forum I begin to wonder if we were all on Jet 2 flights. I agree that they were on time cabin staff on both outward and inward flights very pleasant but the aircraft's were decidedly lacking in both space and comfort Why don't these airlines make it a bit more comfortable for passengers surely people would pay extra for a decent seat. We paid for extra legroom seat on the way out but could not book any on the flight home. Even with the extra legroom the hard plastic seat are a nightmare. I see that Jet 2 are now offering some long haul flights to New York and Boston it would be absolutely unbearable to travel that distance in on of their aircraft. No matter how cheap it was I would not consider a flight with them. Also this particular flight very stressful on the way back when just as we were about to land the pilot aborted the landing. This of course caused myself and others an anxious wait until the pilot eventually said that a bulb was not lit up on the control panel. Thankfully we eventually landed safely but apart from the uncomfortable journey the rundown state of their aircraft would cause me not to use Jet 2 again.","","","Economy","","2.0","1.0","4.0","2.0","","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Davis","United Kingdom","2013-02-06","Outgoing flight to Mumbai was ok - attentive cabin crew and food was a good standard. Connecting flight to Bangkok nowhere near as good as the earlier flight. Food not very nice. Return flight from Bangkok to Mumbai - very poor cabin crew - I asked for water several times and it never arrived. The attitude of one of the female attendants was unacceptable! The food was awful some sort of omelette. Seats very worn and terrible vibration. The connecting flight to Heathrow was slightly better but I just wanted to get home. I would not recommend Jet airways and will avoid using them again. On the plus side the take off and landings were very smooth.","","","Economy","","3.0","2.0","2.0","2.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Ros","Canada","2013-02-04","Flying constantly from Regina to Vancouver I have never had any problems. I make that flight maybe every 5 weeks or so and I have yet to be disappointed. My last flight was from Chicago into Calgary and even at my lowest moment when I thought I was going to miss my flight the WestJet agents were so helpful that I made it to my flight with time remaining still.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Hughes","United Kingdom","2013-10-23","Flew from Manchester to Tenerife on 13th October and returned 18th - and was not impressed. The cabin crew were disorganised rude and surly and preferred chatting in the galleys! On the return flight the air conditioning system in the cabin leaked badly and showered the lady next to me. The cabin crew didn't even seem to care that she was elderly and soaking wet and were rude claiming it was only a drop of water (which it clearly wasn't) both landings were extremely heavy. The plane had definitely seen better days! As a frequent flyer I can honestly say its the worst service I have experienced and will not be using them again.","","","Economy","","","1.0","1.0","2.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Mackinnon","United States","2014-10-20","I travel a fair amount (7-10 trips a year for biz and pleasure). I am fine with zero amenties for short hauls but I am sorry Boston - San Diego is a long flight. I paid $90 extra for leg room and was still jammed in like a sardine. There was nothing to eat except junk food (salt or sugar) or a cardboard sandwich for purchase. No free wine or beer. If I wanted a cheap blanket and pillow for the red-eye home I had to BUY it (and then had to own it) - I traveled to this business meeting with one carry on - what am I supposed to do with my new jetblue bedding? Talk about a throwaway anti-environmental business model. I had to pay for TV if I wanted it - only good thing is free wifi. I paid over $900 for the ticket. Jet Blue should not treat their transcontinental flyers like this. I would not recommend JB to anyone taking a trip longer than 90 minutes and I would only use them again if I could find no other carrier going to the destination.","","","","","4.0","2.0","4.0","1.0","1.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Peter Pomeranze","United States","2014-10-08","On board Mint class from LAX to JFK. Impressive in all aspects. Seat entertainment food and service. The other carriers better watch out. Provided the pricing remains competitive I'm a convert.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sam McCollum","Canada","2013-02-04","I was scheduled on a flight from Abbotsford BC to Cagary AB. When we got to the Abbotsford airport we were informed that all planes had been grounded since last night. My flight was scheduled for 5 am and the next possible flight was at 6pm in the evening. I was going to lose one day of a weekend with my son. Westjet staff offered to get me on a flight leaving from Vancouver that morning and then arranging a taxi at their expense to get me to the Vancouver airport on time. I only lost 2 hrs of time. I am very impressed.","","","Economy","","10.0","4.0","4.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rohan McCarthy","Australia","2013-02-04","BKK-CCU Economy Class. The flight was full and passengers seemed to have an extraordinarily large amount of hand luggage - this made it seem fuller. Boarding was on-time and efficient notwithstanding the extra security checks just before the aerobridge (no fault of Jet Airways). Lunch was okay though disappointing that for an almost three hour flight there was no bar service (beers offered). Seat pitch on the 737 was okay. Jet Airway's IFE is now pretty inadequate - the touch-screen means that if you have an eager passenger behind you then you can feel your seat being poked throughout the flight! The plane was quite dirty - and the leather seats are beginning to crack and look tatty.","","","Economy","","6.0","2.0","3.0","3.0","3.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Betke","Canada","2013-02-01","Flight from Lihue to Vancouver - 5.5 hour overnight flight. Lots and lots of small children (including ours) but no inflight entertainment! No mention if you could rent anything but lots of raggedy magazines available - not a great diversion for an over tired 2 year old.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Harry Bratley","United Kingdom","2013-10-22","17 October 2013 Lanzarote to East Midlands. 20 minute delay in take off due to some late luggage being delivered to the aircraft. Usual ancient 757-200 but clean and plenty of legroom in standard seats. Bonus is not being able to recline so passenger doesn't bash you in the face and take up your personal space. The only problem is that the seats are just so uncomfortable as the are made of thin sweaty plastic that give no support. Had to stand for 30 minutes during the flight to get any feeling back in my legs and bottom. Next time I'm taking a cushion! Cabin crew pleasant and efficient. Landed 20 minutes early at EMA. Apart from the awfully uncomfortable seats Jet 2 are still the best of the low cost airlines.","","","Economy","","8.0","1.0","4.0","0.0","","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Cohen","United States","2014-09-28","We arrived at the airport before 2pm - our flight was at 9.45 pm. Usually when you arrive so far in advance JetBlue try to accommodate you on an earlier flight with no charge. We had the chance to take the flight at 2.40pm JetBlue had space on that flight but they wanted to charge $50 per person (group of 4) instead they put us on stand by for 7 hours. I travel a lot because of my business and I have never had this issue with other airlines.","","","","","3.0","4.0","4.0","4.0","4.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Brian Lally","United States","2014-09-28","I recently traveled round trip from Boston to Orlando. I traveled out of Boston on September 14 2014 and we were about 20 minutes delayed leaving Boston due to the late arrival of the inbound flight. I have to say it was a great flight and the pilot made up time arriving in Orlando for an on-time arrival the crew were great plenty of legroom plenty of drinks and snacks. The overall flight to Orlando was excellent. Coming home to Boston yesterday was a different story the male flight attendant on the Orlando-Boston route was extremely rude. No smile as we boarded the aircraft no hello to the passengers just miserable. I traveled with 2 friends on board the flight and the tray table was defective and the soda went all over my friends pants. I went to ask this flight attendant for some paper towels and he rudely said get back to your seat because there was turbulence. I understand the safety protocols when it comes to turbulence but at least take initiative to the passengers requests. There was no apology from him for this defective tray table. A female flight attendant who was so nice came to our aid.","","","","","4.0","5.0","2.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Diab","Canada","2013-01-31","Round trip to Las Vegas from Edmonton. I was very surprised how neglected the cabin was. The seats were not clean the seat pockets not clean dirt on carpet bathroom not clean. Also my friend sat on a broken seat making noise the whole flight. It is really sad as we loved to travel with Westjet in the past and now it has changed.","","","Economy","","4.0","2.0","3.0","0.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Saurabh Gupta","India","2013-01-31","New Delhi - Dubai - New Delhi 2 Passengers. We arrived at check-in 2 hours early yet we were given seats in the last row of the plane. They were so uncomfortable yet one still has to pay the same for them. Our seats were non reclining and you are barely left with space to breath when the seat in front reclines. One of our seat's entertainment screen wasn't working there was no one to fix it in spite of complaining. Other problems included crying babies stench of the toilet people shouting arguing with the attendants for alcohol beyond the allowed limit queues outside the toilet throughout and passengers ignoring the seat belt sign. I've given the staff service good reviews since they tried their best to manage things. However they could not do much with the overall quality of resources. Neither plane nor services were international quality.","","","Economy","","1.0","1.0","4.0","2.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Saketh Rahm","United States","2013-01-23","DEL-HYD-BOM-DEL. Each flight delayed by more than an hour due to 'weather in Delhi' though all other airlines operating on time. Received SMS that the flights were delayed 10 min before boarding which is useless. On board service spotty with the crew more concerned about applying makeup and chatting. You get a tiny cup of water and that's it - have to pay for everything else. Planes have clearly had rows of seats added as there is little to no space between rows. The worst part however was the ground staff. Check in at BOM with rude and uninformed agents who could not checks bag onto ANA codeshare flight to NRT which resulted in a 2 hour ordeal at DEL to get back go through security wait for check in counter to open and recheck bag in again. This airline has gone downhill - will use Indigo next time.","","","Economy","","2.0","2.0","1.0","2.0","0.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Stewart","United Kingdom","2013-10-20","Just returned from a weekend break in IBZ and used LS on both sectors. You can't escape the fact that their B733 have seen better days however both flights were on time and the GLA based crews were fantastic. Exceptionally friendly polite and very professional. Some other GLA based crew with other charter carriers would do very well to learn from their example.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Cohen","United States","2014-09-17","We arrived at the airport before 2pm - our flight was at 9.45 pm. Usually when you arrive so far in advance JetBlue try to accommodate you on an earlier flight with no charge. We had the chance to take the flight at 2.40pm JetBlue had space on that flight but they wanted to charge $50 per person (group of 4) instead they put us on stand by for 7 hours. I travel a lot because of my business and I have never had this issue with other airlines.","","","","","3.0","4.0","4.0","4.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Vos","Canada","2013-01-17","Short flight from Toronto to Ottawa and back. Outbound flight departed 15 mins late on a Boeing 737-600. Very clean comfortable seats with ample legroom. Cabin staff were friendly attentive and offered all guests a complimentary glass (of your choice) Beer Wine Juice or soft drink along with either cookies or crackers. Flight was quick landed in Ottawa 10 mins early. Inbound leg was a bit more difficult. Had to fly back a day early. Arrived at Ottawa airport and went to the WestJet Counter to change the date on my ticket. Agent was very helpful. She waived the 'Change of Itinerary' fee of $50. Had to pay $42 difference in the fare which wasn't a bad trade off. B737-700 on the way back. Flight left on-time arrived in Toronto 5 mins late due to traffic congestion. Again staff were excellent and the complimentary service was greatly appreciated.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jay Dee","Australia","2013-01-14","SIN-BOM-LHR-DEL-SIN. Chose Jet for the price and economy seat pitch. The 32 inch economy seating pitch really helps when you are 6 ft 5. The inflight service is very funny to watch. You will get a choice of curry or curry (vegetarian or non vegetarian) for your meal unless you pre-order what they call a 'bland' (western) meal. At every port the check in staff seemed to be under trained over zealous and the whole experience was simply 'bums on seats now'. However if you want a cheap mostly satisfying flight I can recommend Jet Airways.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Leda Graveson","United Kingdom","2013-10-16","Manchester to Tenerife 04/10/13 flight LS917. Return 11/10/13 flight LS918. Its the first time we booked with Jet2.com was a little worried anyway was nicely surprised. Everything was so easy no stress no delays. We shall definitely be booking with Jet2.com again. The aircraft was brilliant didn't feel like cattle plenty of leg room and seats wide enough - 3 of my party are over 6ft one being 6ft4 and being a large lady was rather worried but didn't need to be. No inflight entertainment but slept anyway.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Maidstone","United Kingdom","2013-10-16","Flew to Las Palmas From Newcastle on Sat 5th October and returned on the 12th October. We were highly delighted with the flight and service on board on both flights. Prompt take off and arriving early on both flights. Seats not too comfortable on a 4.5 hour journey but better than most competitors due to the extra leg room as standard. Have no hesitation in using Jet2 again in fact have already booked for next June for Cyprus.","","","Economy","","10.0","3.0","5.0","0.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Harris","Australia","2014-09-09","Flew LAX-JFK return in Mint in Aug/Sep 2014. Check in was fast and efficient although slightly hard to find the Mint line at JFK. The food is some of the best I've had inflight and beats any of the other American airlines I've flown hands down. The seat was slightly narrow but the adjustable firmness and subtle massage made up for it. Warm and efficient friendly cabin crew were very helpful but unobtrusive. Flight to JFK departed 50 minutes late but landed on time. Entertainment system is not on demand and the DirecTV has so many advertisements it is infuriating. The feature movies were ad free though. Overall a very good airline who I would definitely fly with again.","","","","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Henig","United Kingdom","2013-01-10","LHR-BOM on newly configured B777-300. Terrible. Reconfigured to 3-4-3 there is really not enough width to sit comfortably and the still advertised foot rests have been removed. Under seat is also filled with obstacles to stretching out which all makes for a most uncomfortable flight. Flight attendants were hiding from customers pre-flight as they seem to be bored of all the complaints - they didn't even do a seatbelt check. Food passable in flight entertainment is actually reasonable. But overall a great disappointment.","","","Economy","","1.0","1.0","2.0","3.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sharron Gunn","Canada","2013-01-10","Staff are the helpful and friendly. The price we paid was very reasonable and we also liked the idea of a direct flight out of Victoria. Our only difficulty was requesting a Washington chair. We got to the ticket counter at the airport and asked if the request was in the computer and were assured it was. We went upstairs to the departure gate and it was no where to be found. Somehow the request was lost between the check-in counter and the departure gate. The person in charge at the gate desk couldn't find the chair. We had to wait but finally someone brought a chair and we got on last.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Gray","United Kingdom","2013-10-15","Air time 4hrs to Madeira on same aircraft out/return the seats row 32 (near the back of the aircraft) were very poor on the posterior no wonder lots of people wanted to stand in the aisle! The legroom was good/ok the aircraft noise was typical of the 737 'very noisy at the back' on these ancient aircraft. The pilot/co-pilot commentary on keeping us updated with locations etc was very good however the most annoying part was the cabin crew when they were sat at the back together they all had verbal diarrhoea and raised their pitch whenever the pilot was talking therefore drowning out his commentary they also chatted on and on when selling so called duty- free over a mike that sounded faulty. The pre-ordered hot breakfast was good in quantity and quality Overall the flight experience was not the best but it was bearable 'Just'.","","","Economy","","5.0","2.0","3.0","4.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Milo Diesel","United Kingdom","2014-09-06","Flew on Jet Blue 1732 from Bermuda to JFK on Sunday 31/8/2014. Boarding was speedy well organised and efficient with everyone boarded and the plane doors closed 20 minutes ahead of schedule. The flight left Bermuda 15 minutes early and arrived into JFK 25 minutes early which impressed me a lot. Service provided by three polite smiling and delightful crew with drinks and snack run done fairly effortlessly and refills available and delivered with extra ice and a smile. An impressive service that I really rated.","","","","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","William G Maki","Canada","2013-01-10","We have to use Westjet to get out of Kamloops most times they are always late whether you are flying to Calgary or coming in from Calgary. I am waiting for my wife to arrive from Calgary and she was supposed to land at 7.53 pm. She is now scheduled to arrive at 9.55 pm if she makes it at all. The weather has now turned bad so I expect to hear that they will not be able to land. This is a common everyday occurrence and I am sick of it.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Bell","Thailand","2013-01-04","BKK-BOM-LHR-DEL-BKK in September. Cheap tickets in sale gave good vale-for-money but food/service/aircraft-cleanliness has deteriorated in the past year. Security and dirty-terminal at BOM continues to let the Jet-experience down especially compared to DEL on the way back hope they will switch to what appears to be a new terminal under-construction? Late check-in at LHR-T4 due to multiple-closures of the M25 was dealt-with efficiently and I just made the plane which was parked at the far-end of the building. Despite qualifying for Silver-FF on Jet-Privilege early-September I'm still waiting on my card/upgrade-pack hope they'll improve next year!","","","Economy","","5.0","4.0","2.0","2.0","2.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","B Latham","United Kingdom","2013-10-13","Have flown with Jet2 many times and excluding take off delays we have always been satisfied with the service with Jet2 and loaned Titan aircraft - that was until 4 October when a Privilege aircraft was substituted from Palma. Jet2 should seriously review using aircraft from Privilege as this could seriously damage their good reputation - very old dirty and definitely not up to Jet2 standard.","","","Economy","","4.0","2.0","4.0","3.0","","","","2.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Clear Brian","United States","2014-08-28","I'm writing about JetBlue's check-in operations at Fort Lauderdale airport. Apparently they have grown their operations there with insufficient and / or unmotivated staff. Trying to check in a bag for a recent flight to JFK took 45 minutes finally being called out of the line and being told ""you are too late"". All this while the lines got longer and their staff stood around chatting. Out of 13 desks 6 were open while I counted at least 9 JetBlue staff hanging around doing nothing except chat. Finally got to the gate only for their personnel there not having a clue about getting passengers onboard in a logical order. They need to up their game at FLL or this passenger will be using another carrier next time. On board service was good friendly and helpful which did mitigate some of the bad feeling about the FLL ground experience.","","","","","4.0","4.0","2.0","4.0","4.0","","","4.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Milo Diesel","United Kingdom","2014-08-28","I flew on flight 1731 from JFK to Bermuda. The flight was delayed so boarding started around 30 minutes late. Boarding was pretty chaotic as the PA system was not working properly. Onboard we were greeted by a friendly cabin supervisor who smiled and asked us how we were. Once seated the flight was airborne within 20 minutes an hour later than scheduled. Inflight service was efficient and friendly with drinks served individually from a tray rather than a trolley which was a nice touch with a free snack served from a basket. Landing cards were handed out - it would be great if they had a supply of pens. The flight then arrived around 30 minutes late into Bermuda disembarkment was quick - and I have to say I really enjoyed the flight.","","","","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kristin Heppner","Canada","2013-01-02","Flew from Saskatoon to Orlando this month. Every flight left a minimum of 30 minutes late! Was given the wrong gate number on my boarding pass and almost missed my connection on the way home because of it. But in this instance the flight leaving late yet again worked in my favor so that I wasn't stuck in the airport overnight. Boarding process is kind of a free for all. Other airlines will allow boarding from the back of the plane forward so as not to cause all the passengers to try to board at once. Very disappointed in WestJet and I will be looking at different/more reliable airlines from now on.","","","Economy","","2.0","3.0","4.0","3.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Andrew Horner","Canada","2012-12-30","Flew from Toronto YYZ to Vancouver YVR return. Staff were friendly but the entertainment system was a nightmare the same movies both ways and not many choices. Whenever I moved my TV up or down it would go black. The screens are tiny. They didn't seem to notify me that snacks were coming and just passed me by. I will choose Air Canada next time.","","","Economy","","3.0","4.0","4.0","2.0","1.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Simon Channon","United Kingdom","2013-10-10","LBA-BCN return. Another generally positive trip with this airline: elderly but clean and reasonably comfortable plane; friendly crew; punctual both ways. The only let-down is the peddling of overpriced food drinks and so- called 'duty free' goods.","","","Economy","","8.0","3.0","4.0","2.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Taylor","United Kingdom","2013-10-10","I opted to print boarding cards one month before our recent holiday in Tenerife and was astounded that my wife and I were split up on both outward and inward flights. I was even more annoyed when I asked at the baggage desk if it was possible to change seats at all. The girl on the desk said 'Yes no problem' as the seat next to mine was free. She changed my wife's seat so we could sit together but the sales desk (nearby) said the return journey was 'fully booked' so we'd have to be apart. Imagine my astonishment when the guy next to me on the return flight had only printed his boarding card a few days before he flew out (for one week and well after my BC print). This just stinks of Jet2's desire to charge extra for a guarantee to sit both of us together. Despite the cost of £1200 for a 10 day holiday they charge extra extra extra whenever they can. In addition to this both outward and inward flights were delayed.","","","Economy","","5.0","2.0","4.0","4.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Brownlie Murray","United Kingdom","2013-10-10","Flew back from Prague to Edinburgh the plane was older than me and sounded it. When taking off it vibrated terribly. On landing it was that loud it sounded like the engines were inside the plane not on the wings worst flight ever! Flight out was with easyjet and was the best flight I've had.","","","Economy","","","2.0","3.0","3.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","F Boulos","United States","2014-08-28","August 20 2014 flight 124. We flew from LAX to JFK on Mint. I can honestly say that I was very impressed! I have flown business class on many international airlines and the on-board service was comparable in every way. The food was excellent - best I have had on any airline. Flight attendants were friendly courteous and very attentive and our bags were the first to arrive at the carousel as promised. Furthermore the seats reclined to a flat position. All in all a great trip. The one suggestion for JetBlue is to have a small lounge area to accommodate Mint customers at larger airports such as LAX.","","","","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","W Montague","United States","2012-12-28","JFK-BRU-MAA later followed by LHR-BOM. The JFK-BRU leg of the flight was quite pleasant with the entertainment system (JetScreen) working perfectly. Their new A330-200s had a well-cleaned cabin as well as well-designed seats. Flying from BRU-MAA I would actually say that it was better than the first segment with better food and crew. First flight was on time the second horribly delayed. Flying from BOM-LHR was one of the worst experiences I had had on Jet Airways flying their 777-300. The entertainment worked horribly as well as the fact that the crew were rude and inhospitable. Other than that the flight was fine. I would recommend Jet Airways as a wonderful combination of Western efficiency and Eastern hospitality!","","","Economy","","8.0","5.0","3.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Prajakta Pradhan-Joshi","Canada","2012-12-28","We reached the Toronto airport 3 hours before departure so we could get a good seat. Staff were rude and unfriendly. We requested a seat as far away from the washroom as possible. Onboard the seats that we got were next to the washroom. This is the last time we will be flying Jet.","","","Economy","","","1.0","1.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jim Cathcart","Canada","2012-12-23","On Dec 19 our flight from Phoenix was weather delayed for 2 hours this resulted in missing our connection in Calgary to Comox. No seats available to Comox until Dec 28. By the time we landed in Calgary WJ had booked us to Kelowana that night and to Victoria the next night. They covered us for all meals hotel and taxis. We arrived home 30 hours late but they got us here. They made the best of a bad situation and I consider it excellent service.","","","Economy","","10.0","4.0","5.0","0.0","2.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Bradley","United Kingdom","2014-08-26","Aug 17 New York (JFK) to Orlando Intl (MCO) Flight 883. First time I've flown with JetBlue and it was not a pleasant experience. Told the flight delayed 15 minutes then another 15 minutes and so on. The plane was at the wrong terminal and took them over an hour to get it to the right gate! Boarding process was a farce very slow. 'Snack' was a packet of Doritos served by miserable cabin crew. De-boarding also very slow and then waited ages for our luggage. Only good points were that we got there in one piece and they have good leg room.","","","","","1.0","4.0","2.0","2.0","2.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Bradley","United States","2014-08-26","First time I've flown with JetBlue and very unimpressed. Plane over one hour late slow boarding slow off- boarding poor service waited ages for luggage. Only good point is the legroom in coach class.","","","","","1.0","4.0","1.0","1.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sandy Goel","India","2012-12-20","CCU-DEL. Reached Kolkata airport 50 mins before flight departure there was a long queue at the counters with no announcements or arrangements to give priority to passengers with upcoming flights. Staff rude and unfriendly. When I reached the front of the lie they didn't allow me to board as they had closed the boarding. I had to book next flight and wait 3 hrs. Really bad management by the staff.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Diaz","Canada","2012-12-20","Our flight from Las Vegas to Edmonton was delayed several hours. No explanation given to us. The seats were quite average/uncomfortable. The entertainment system at my seat didn't work for the entire flight. However crew members were very nice. Not sure why the delay happens this often.","","","Economy","","4.0","2.0","4.0","3.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Burke","Canada","2012-12-19","I was flying WJ144 from Fort Mac to Edmonton on a weekly basis. I chose this flight because it suited my schedule but I can say that this flight has been anything but convenient. It has been late ever single time. I was told that this flight originates in Saskatoon and stops in Calgary and Edmonton before it gets to Fort Mac; and the delay increases at every stop. I would not recommend this flight to anyone.","","","Economy","","","3.0","4.0","0.0","3.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Reed","United Kingdom","2013-10-09","We flew with Jet2 from Manchester to Heraklion on a leased Privilege airline to say it was tatty was an understatement. In fact it was a health and safety issue because the seating was falling apart and the upholstery being ripped exposed the steel seat structure. This was a issue with a lot of seats and the plane was also in need of a good clean. A poor start to our Jet2 experience. We returned 11 days later to Manchester on a Jet2 737-800 and this was perfect and very clean with great staff. This is the second time I have flown with Jet2 and I would give them another go but somebody seriously needs to take a close look at that flight with Privilege because it gives Jet2 a bad name.","","","Economy","","6.0","3.0","3.0","4.0","","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Osborne","United Kingdom","2013-10-09","Went to Turkey in September and really enjoyed the flight. Surprised how much legroom there was. The flight crew were pleasant and helpful. The check in at Leeds Bradford was very good as was the boarding.","","","Economy","","10.0","5.0","4.0","0.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Marlena Middleton","United States","2014-08-14","Flew from St. Maarten to JFK New York. An announcement came over the loud speaker asking if anyone wanted an upgrade. I mistakenly thought that meant an upgrade to first class. So I paid an extra $150 for my children and I to upgrade only to find out that I paid $150 for approximately a foot and a half extra leg room. I would have never spent my hard earned money on that and I believe that should've been explained to me. I will never fly jetBlue again.","","","","","","3.0","4.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Lynch","Canada","2012-12-13","Calgary to Cancun. Check in was quick. All staff we encountered on the ground and in the air were friendly and helpful. Plane took off a little late but we landed in Cancun 5 min early. We didn't purchase any snacks on board only water and ate complimentary cookies and Bits and Bites. Newly released movies were nice but a guide as to which movie was playing on each channel would be nice. I think there were 4 movies in all.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Menon","India","2012-12-10","Jet Konnect evening service from Chennai to Coimbatore. Flight originating from Kolkata. Had to wait near the ramp for close to 10 minutes after boarding the bus as cabin cleaning was in progress. Once boarded FA's were efficient in ensuring that all passengers take their seats without any delay. They had a passenger relocated to another seat from his existing one near the emergency exit as he could not understand English or Hindi and they could not communicate the procedure of opening the emergency door to him. Smooth take off and landing. Overall good value for money.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Lettelleir","United States","2014-08-03","Terrible airline! I fly often with other airlines usually Southwest. I've never waited so long to get my luggage 45 minutes one way and 50 on way home! That's after my flight was delayed by almost an hour waiting on a flight crew! Fly someone else if at all possible!","","","","","1.0","4.0","3.0","2.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Kennedy","Canada","2012-12-05","Currently sitting at terminal 2 LAX waiting to return to Vancouver on a flight that was supposed to leave at 7.30 but has been delayed to 9.15. This on top of the fact we were not only charged the extra baggage fee for second bag but an additional $50 for oversize. That being our bike bags which are streamlined sleek and weigh approximately 20 pounds each. Our flight last Tuesday morning from Vancouver was also delayed an hour and a half but at least they didn't charge the oversize fee in addition to the second bag fee. The reason for the delay here as explained by the very unsympathetic Westjet supervisor is they are re-fitting the aircraft. Hard to understand why we should be paying for that with our time.","","","Economy","","2.0","0.0","1.0","0.0","0.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Y Ren","Australia","2012-12-04","Delhi-Mumbai-Delhi return in Y class. Check in and bag drop off at airport was fine but staff was not friendly and helpful. They did their job but nothing special. Boarding was smooth and quick in flight service was fine but again nothing special food was pretty average. There is no IFE for 2 hours flight. bag was arrived on time. If you can manage your expectation and understand this airline will take you from A to B nothing more than that then it is your airline.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Haughin","United Kingdom","2013-10-06","Returning from Paphos airport was chaos huge queues. When finally reaching check in I was informed my bag was too soft and directed to the special bag queue. My bag has travelled with me for over 15 years and was never deemed too soft. The staff that were there were either rude or of no help.","","","Economy","","5.0","3.0","3.0","0.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Irgens","Norway","2014-07-29","Flew Mint class from LAX to JFK in July. Check in and boarding smooth and on time. Fantastic crew helpful and kind yet unobtrusive. Meal some of the best I've had inflight much better than BA and QR business long haul. Entertainment system not AVOD so whenever announcements were made I'd miss parts of the film I was watching. Good selection of entertainment though wifi never worked. Seat was the suite-style and very comfortable in all positions but surprisingly narrow in lie-flat. When trying to sleep I had to keep my arms over my chest like a mummy. Still managed to doze off a few hours.","","","","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Scott","Canada","2012-12-04","1.5 hour delay. The first story was weather delays. That didn't pass muster so then it was passenger delays 20 passengers were delayed and wouldn't be able to get out of one of the departure locations for two days so they held the flight and there were head winds on another flight that day. Couldn't get their story straight. It all adds up to obfuscation and lack of reliability. As one passenger said if you advertise a schedule you should do your very best to keep to it.","","","Economy","","2.0","3.0","2.0","3.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Liz Leckie","Canada","2012-11-29","Flew to Costa Rica on a very competitively priced flight. Outbound from Toronto to Liberia was excellent with great service from cabin crew. Inbound was a different story in that over the period of a flight lasting 5 hours +  there were no sandwiches available. Cabin crew still excellent but bitty snacks not good enough on this flight. Poor organisation.","","","Economy","","5.0","5.0","5.0","1.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","W Turner","United Kingdom","2013-10-03","Flew to Lanzarote on 26th September. Pre-booked seats 33b and 33c extra legroom as I'm 6ft 5 and very large framed. These seats were perfect with plenty of legroom. What they don't tell you is seat 33a is next to an emergency exit it has a big box attached to the door which means who ever is in that seat can't sit straight they have to sit on an angle. The hostess was nice and arranged a swap to seats 1E and 1F these seats were good with plenty of legroom. We had booked the opposite seats on the way back 33D and 33E again paying for extra legroom when we were leaving the aircraft on the outbound flight I spoke to the head air stewardess about the arrangements for the way back and could she arrange that the seats could be swapped to the same ones we went out on. On arrival a week later the lady came back saying nothing had been changed and there was already somebody in those seats. I decided to leave it to the flight crew to sort out as I had had enough at this point. Without telling anyone until we had boarded it was an airline called prestige with a completely different seating plan. There was no extra legroom. On seeing my seat I was devastated at the fact I was going to have to try and sit in there for 3.45 hours. I had to struggle to stand up again causing mayhem around me.","","","Economy","","1.0","1.0","1.0","0.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","T Nolen","United States","2014-07-22","Was flying for work from Tampa to DC and back. Good direct connection into Reagan at good prices so went for it. The flight to DC was uneventful and pleasant. A week later as I am returning I have checked in at DC and waiting at the gate when I get an email from my booking service provider 10 minutes before boarding time that my flight is cancelled. No announcements at the gate or anything. It just now has been changed from Tampa to Boston. 25 minutes later they announce to go to another gate to see attendants for help. After waiting nearly an hour to talk to the agents I am greeted by two very unhelpful or sympathetic agents. Our flight was cancelled because there was a mechanical failure on the plane scheduled for Boston so they used the Tampa plane instead. This information came from other customers in line who got it from their booking agents - not the Jetblue agents serving us. They tell me they can get me out two days later and if I want to get to Tampa the next day my best option is to cancel the return leg and book another flight with another airline as JetBlue doesn't have any partnerships. So I go ahead and do that. Book a flight for $300 with American for the next am and go to baggage drop area to collect my bag I had checked in earlier. There I was told I could get vouchers toward the hotel dinner etc. I collect my bag and am told by the agent there that since I cancelled my flight with JetBlue it is not in their hands any more and they can't compensate hotel etc. She did offer me a $12 voucher to use toward snacks at the airport. All in all this episode cost me an extra $400 (extra hotel cabs new ticket). I understand mechanical failures happen. I travel a lot all of the world. I was surprised how little these agents at the gate knew about how to handle people when their company is obviously letting them down. A dull blank emotionless stare and the customers had to suggest alternate satisfactory solutions. No proactive support.","","","","","","4.0","1.0","1.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Carl McWilliams","Canada","2012-11-26","Few things upset me with my recent flights on WestJet. Went to Dominican Republic and back. Onboard televisions offered only about 4 channels (movies) - regular channels didn't work at all. When leaving the Dominican I specifically asked for a window seat on the left side of the aircraft so as to be able to see the Turks and Caicos islands. Got a wall seat (no window) on the right side of the plane! Tried to check in online the day before and the airport (POP - Puerto Plata) will not come up on the drop-down window so you cannot check in online. This resulted in waiting lines when bus loads of people all arrive at the same time and it clearly overwhelms the counter staff who don't know their left from their right. Disappointed.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G McKenzie","Canada","2012-11-25","We flew from Victoria on Nov 10 returning 17th. Flight down was late and ran out of food - overheard flight attendants complaining about lack of stores onboard. The 2.5 hour wait through immigration was outside of Westjet's control. Return flight was delayed 4 sandwiches for the entire cabin we were in row 10 and the last two bottles of white wine were gone on the first pass. The worst was the high cabin temperature. While the staff tried the plane was not equipped properly.","","","Economy","","4.0","4.0","4.0","1.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R McCarthy","Australia","2012-11-22","DEL-PNQ Economy Class. After pre-reserving a window seat I was told rudely on request at boarding that 'only middle seats were available'. Only after much insistence with the sour-faced check-in attendant and asking several times to speak with the check-in supervisor was at least an aisle seat made available to me. Then I was told that as my luggage was 23 kgs I would have to pay for excess. It seemed to me that this was punishment for my causing a fuss. Inflight it seems to me that Jet Airways once nice planes are tired cramped and in desperate need of a refurbishment. In-flight service the service was okay but not what it was once. I have enjoyed flying with Jet Airways in the past but will now look into Indigo and Spicejet for domestic Indian flights.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Elliott","United Kingdom","2013-09-29","Holiday to Corfu out 9 Sep return 23 Sep. First time with Jet2. What a surprise -- the best check-in service at Manchester - great staff - flights on time outward and inwards and the sausage and mash was as tasty as advertised.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Jose","Costa Rica","2014-07-20","I've flown Jetblue twice the first one was a good experience with no delays snacks beverages and nice crew. The second one was terrible: our flight JFK-FLL was at 6am and we got to the airport at 1am the screens showed that our flight was cancelled and we waited until 3.30am to receive any attention from JetBlue staff. They said that we would need to wait until tomorrow for another flight or we would need to go to LaGuardia Airport to take another flight in 2 hours offered no accommodation transportation to LGA or vouchers. We had to take a taxi from JFK to LGA. Fortunately we got our flight on time from LGA to FLL but we are really disappointed with this drawback. I think this is the last time we will fly Jetblue.","","","","","5.0","4.0","2.0","2.0","3.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ivan Dzhur","United Kingdom","2012-11-22","20 Nov 2012. Connected from BA flight onto Westjet flight from Toronto to Winnipeg at 18.30. Although flight was delayed for 40 min we were informed about delay at all times by staff at the gate and flight deck explained reason for the delay and gave apologies for it. Cabin crew friendly attentive and professional which was very pleasant to see. Legroom on board of the aircraft is very generous and seat comfortable. Will certainly fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Barker","United Kingdom","2012-11-21","LHR-BOM-BKK 4th Nov 2012. Flight 2 hours late departing plane not very clean and entertainment system faulty. Food terrible and crew service not up to international standards. Toilets ran out of facial tissues and were dirty obviously not checked on during the flight. Information on our late arrival not available. At BOM no pier so stairs and bus to Terminal. Onward flight rescheduled so made it to Bangkok where Bangkok Airways flight also held for us for onward to Koh Samui. On arrival at Koh Samui our luggage did not arrive due to inefficiency of Jet Airways.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Smith","United Kingdom","2013-09-25","Our actual Holiday to Elounda in Crete was spot on as it was last year we have booked to go for 3 weeks next year. My complaint is about the return journey. When we arrived at Heraklion airport on 17/09/13 we were met by a jet2 rep who told us we would have to queue up outside the airport as the jet2 desk was very busy. We stood outside for 40 minutes then we were told to queue at desk 19 (20 and 21 were also being used). The queue never moved so we finally got hold of the jet2 rep who didn't seem to know what the hold up was. There was nobody processing anyone at desk 19. The rep came back after many more passengers had stopped her to find out what was going on she mentioned someone had got on a wrong flight and that was the hold up. We had to join a queue that was actually moving we spent an hour in the queue. Then went on to security which was about 20mins and finally up to the departure lounge where we had just purchased a coffee when we were told we had to board the aircraft. This was a total nightmare for us and everyone else on our flight LS514. Surely there must be a better system than the one that is being used at present.","","","Economy","","10.0","4.0","4.0","0.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","James Kidd","United Kingdom","2013-09-24","2 return trips from Newcastle to Ibiza in the past 3 weeks and once again found them excellent. First return trip both legs were flown on a Titan Airways A320 aircraft with a mixture of Jet2 and Titan Airways crew who were all very pleasant. Excellent legroom both outbound and return flights on time and the online check in service was easy to use and saved us a lot of time in the airport as we were travelling with hand luggage only. The 2nd return trip was taken with my wife and 8 month old son. Outbound flight on the same Titan Airways A320 and once again on time. Online check in was unavailable as we were travelling with an infant but I was still able to pre book my seats and check in was a breeze at both airports and took less than 5 minutes. Once on board our outbound flight we realised that the back of the cabin where we were was mainly rowdy youngsters off to San Antonio and at the front of the plane mainly families. Without us even asking and despite the flight being almost full the attendant told us row 8 had 3 spare seats next to each other and we were welcome to sit there once the seat belt sign was switched off. As soon as the captain allowed passengers to move around the cabin she came straight over and told us we could move down to the front and even helped us with our baggage. The return flight was on a Jet2 Boeing 737-300 and although it was clearly an old aircraft it was clean well maintained and once again on time. I really can't praise this airline enough and thankfully they are now the biggest carrier out of Newcastle meaning we will be using them many more times in the future and have indeed already booked to fly with them again.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Frank McPhillips","United States","2014-07-06","My son boarded a JetBlue flight in SF at 5.59am on July 2 bound for Portland ME connecting at JFK in NYC. The flight was diverted to Rochester N.Y where it sat for 8 hours. A JB agent in Rochester changed his connecting flight to Portland without checking to see if his connecting flight was on time (in fact it too was delayed). When he finally arrived at JFK at 11.30am he found that the new connecting flight on which he was re-routed had been cancelled. His original connecting flight however was the scheduled to depart JFK at 2.30 am. Ultimately his original connecting flight was also cancelled. The JB customer assistance desk was completely vacant and there were hour-long waits on the phone. A single gate agent was attempting to assist and her line was 100 feet long. When he reached her she said his only option was a flight leaving at 10.30 pm on July 3. He finally obtained a seat on a flight to Boston departing at 11 am. Eight hours later he walked past a gate at JFK that showed a flight to Portland at 1.30 pm which was never mentioned by the gate agent the previous night. He managed to get on the flight. All in all the worst nightmare air travel story I've ever heard. Never fly on JetBlue.","","","","","","0.0","1.0","0.0","0.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mithilan Thavarasalingam","Canada","2012-11-20","Flew Business Class on YYZ-BRU-MAA on 9/10 Nov. YYZ-BRU was ok. BRU-MAA was not up to satisfaction. No priority boarding at BRU. No aerobridge at MAA and the business class passengers get crushed with the economic class passengers on the bus ride from the aircraft to the terminal. No Priority baggage delivery. I was probably the last one to get my priority luggage. No wonder they have cancelled the MAA-BRU flight.","","","Business Class","","3.0","4.0","4.0","3.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Werner Buchhofer","Canada","2012-11-20","Flew from Halifax to the Philippines with my Partner and my 2 year old daughter. Flight from Halifax to Toronto was with WestJet under the umbrella of Korean Air Lines. Had a valid ticket for my daughter but WestJet did not allow her to take the flight from Halifax to Toronto because she was 2 years old and needed a ticket with a seat. Korean Air did let us fly without problem from Toronto to the Philippines because on the trip to Canada she was below two. We had a valid ticket for my daughter. Because WestJet took us off the flight in Halifax we have lost all of our connecting flights. Customer service is very bad. Flight attendants are very unprofessional as is the service at the counter. Will not fly again.","","","Economy","","","2.0","1.0","1.0","1.0","","","0.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Percy","United Kingdom","2013-09-24","We travelled MAN to DBV on 15th September returning on 19th September 2013. Both flights Boeing 737-800 series both flights early Recaro seats ok for 3hr flight. Bought snacks on board not too expensive cabin crew ok on both flights - pleasant flights. The only negative point is looking at some of the people sat in the emergency exit seats ie pensioners god help if there was a emergency no way they could operate the emergency doors. Come on jet2 fit and able bodied people in Emergency exit seats.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Field","United Kingdom","2013-09-24","This was the fourth time I travelled with Jet2. Despite the aircraft being of an age that would have qualified it for an aviation museum it appeared in good condition with good legroom and seating. The crew were pleasant and helpful and the flight was punctual. I will happily travel with this airline again. Maybe someday the Jet2 fleet will be modernised.","","","Economy","","8.0","4.0","5.0","4.0","","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Walsh","United Kingdom","2013-09-24","LS891 Manchester to Lanzarote 10 Sep. LS892 Lanzarote to Manchester 17 Sep. Very impressed with Jet2 normally from the airport check-in and organisation and we particularly like the spaciousness between the seating but this time we had a substitute plane there and back which was really disappointing as very cramped and not what Jet2 advertise just hope next time we actually get to fly on a Jet2 plane.","","","Economy","","9.0","4.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Ocampo","Colombia","2014-07-03","Flew JFK-ACK-JFK very easy check-in very comfortable Embraer 190 plane service on board was excellent both flights left on time. I'll keep flying JetBlue whenever I can. The seats were very comfortable.","","","","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Mauro","United States","2014-07-03","JFK-POS. Unfortunately Jetblue has lost its edge and is now very similar to the other U.S. carriers. The free snacks have been downgraded and are really cheap and not substantial enough for longer flights. The majority of the flight attendants were friendly but one of them was extremely rude. The seats however are pretty good (much more comfortable than coach seats on the legacy carriers).","","","","","7.0","4.0","3.0","3.0","3.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Allen Lowe","Canada","2012-11-20","November 10/12 Victoria to Cancun. First time flying WestJet. Bare bones 6hr flight with 3hr line up at Cancun customs too many WestJet flights arriving at the same time. Poor scheduling. Will think twice before flying again.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Samuel Lindfield","United Kingdom","2012-11-19","I flew LHR-DEL-BOM-TRV-BOM-DEL-LHR on 777-300 for the intercontinental legs and 737-800 for the domestic legs. Every single flight arrived early the condition of the planes was immaculate and the food fantastic. The in flight entertainment on the 777-300 was above industry standard and the service was always professional. Jet Airways are also far cheaper than British Airways internationally. An excellent experience all round.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Smith","United Kingdom","2012-11-19","Flew from Victoria BC Canada to Cancun and flew back two weeks later. Friendly service. On time Plenty of luggage allowance. Food minimal and had to be paid for except a tiny snack. Drinks - two soft drinks free - 6 hr flight! Main complaint - long flight - two films only. (So 3 hrs no entertainment). Then amazingly same films on the way back. Flight was not cheap. Boasted of satellite TV did not work in either direction and I suspect it never does. Disappointed to say the least.","","","Economy","","4.0","3.0","4.0","1.0","1.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Nepion","Canada","2012-11-19","This is not the same airline I flew years ago. The service is poor the stewardess seem more interested in selling headsets and stale food then bring a coffee over the bad jokes are also getting old and the 1.5 hour late departure was the topper. When I asked why? I was told bad weather but when we got on board the pilot told us it maintenance issue can't ever get their lies straight. Will not fly with them anymore.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Barbara Cromack","Canada","2012-11-12","Our vacation was hijacked by Hurricane Sandy so we couldn't believe it when on our way back to the west coast we ended up in a blizzard in Calgary. Our flight was delayed almost 5 hours. Instead of leaving at 9pm we finally left at 1.45 am. WestJet passed out food vouchers water information. They even turned down the lights in certain areas of the waiting room for people trying to sleep. Everyone was friendly and helpful. Once on the plane the captain came out and explained what was going on. Good going WestJet!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Evans","United Kingdom","2013-09-22","For the second year running I have booked and paid for seats that have not been allocated to me. My wife is a poor traveller and I book seats especially so she can sit near the window. Twice now we have been seated on opposite aisles.","","","Economy","","5.0","3.0","3.0","0.0","","","","2.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Luke Toornent","Netherlands","2014-07-01","Very decent airline with great staff. I flew MCO-JFK and the whole flight was great. I also found the food and snacks acceptable and the WIFI was great. I would definitely fly Jetblue again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Erickson","Canada","2012-11-09","Flew from Kamloops to Calgary and then on to Ottawa and back. Staff were kind and helpful! Bought a cheese plate to snack on. Was offered plenty of beverages and snacks throughout the flight. Staff added some humour to their pre flight announcements and got the passengers to participate. Plane was clean inflight entertainment was pretty good. I will definitely fly WestJet again!","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","June Dinning","Canada","2012-11-07","Not the first time this has happened to me since I started flying Westjet to Hawaii. Due to depart at 10.05 on Thursday Nov 1/12 to Honolulu. We arrived at Vancouver airport to find it had been delayed to 4.40pm. We were not prepared to go home so waited in the airport. Left Vancouver 8 hrs late. Arrived in Honolulu at approx 10.00pm and got to hotel at midnight. We missed half a day in Honolulu. I will not fly to Hawaii again on Westjet.","","","Economy","","","2.0","5.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Lowe","Canada","2012-11-03","YVR-LAX-YVR. No problems with the ground crew and cabin crew all were polite and efficient. Flights on time (early arrival in fact) and boarding was orderly and quick. Didn't use the IFE but not all of them worked. 737-700 really is quite cramped and I'm not certain how a bigger person would realistically be comfortable (or even fit in the seat in the first place) but mercifully the flight's a short one at 2.5 hours. Juice pop water and coffee served once with a small cookie and such. It was turbulence virtually all the way down to LAX once we passed Seattle but that's not something quite within anyone's control I suppose. Overall good value for what is pretty much a short commuter flight.","","","Economy","","8.0","3.0","5.0","0.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Ross","United Kingdom","2013-09-18","Chose to fly to Las Palmas recently from Newcastle rather than Glasgow as it was slightly cheaper. Check-in was good very quick and 22kg limit is appreciated. Flown before with Jet2 and been a pleasant experience but this time the in-flight service was very poor. Whilst the flights were on time the plane was old (27years!) and the crew were badly trained and inexperienced and safety was compromised on the return flight. On the outbound I'd arranged a champagne gift in advance to my partner and the crew were late in providing it and asked them if they had ordered it - completely lost the surprise! Many other food and drink pre-orders seemed to be given to the wrong people. Very slow food/drinks service and the crew spent most of the journey in the back galley chatting. Also both landings were dreadfully 'heavy'! Feel bad giving a poor review and not recommending in this case as previous experience of Jet2 from Glasgow has been fantastic.","","","Economy","","3.0","3.0","1.0","1.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Michael Hill","United Kingdom","2013-09-18","Flew East Midlands to Palma and return (LS601/LS602). Outward journey ok but return flight awful. After a 1hr 50 min delay due to plane problem at East Midlands we were loaded onto a Euro Atlantic 767 plane it was filthy the seats were ripped and the Euro Atlantic staff useless. Two jet2 staff attempted to look after the whole plane they tried to get every passenger food and drink but didn't manage to get the whole length of the plane in 2.5 hrs mainly due to the non existent help from the Euro Atlantic staff even collecting rubbish was too much for them. The two jet2 staff worked very hard but were still getting all the flack from disgruntled passengers while Euro Atlantic standard answer to anything was ""see jet2"".","","","Economy","","5.0","4.0","0.0","0.0","","","","4.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Tina Barthelemy","United States","2014-06-25","My husband and I flew from Charleston to DCA on the second day of service 6/20. The flight plane crew seat snacks were excellent. Jetblue on this flight provided directtv service which was great. I have flown Delta US Air United recently. None of these were as good as the Jetblue service. I was extremely impressed and have already booed my next flight.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Steve Atkins-Steel","United Kingdom","2012-10-30","Economy Delhi (DEL) - Mumbai (BOM). Flight was on time and half full which was great. No entertainment on the flight at all but it was only 1 hour 40 minutes so no problem at all. Served a full hot meal and tea and coffee which was excellent for such a short flight. The food was tasty and a good portion size. An ice cream was offered after the meal which was much appreciated as the curry was rather hot. Staff were courteous at all times. The seat pitch is good and I was able to recline my seat and get some rest. The only negative was that the plane was rather old it just needs new seats and hopefully some TV screens. Overall a very good experience.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Saleh Asif","United Kingdom","2012-10-30","London - Mumbai - London. Business class is great good value for money. Seats comfortable good food and entertainment.","","","Business Class","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jim Scott","United Kingdom","2013-09-17","Booked our flight to Bergerac from Leeds early in 2013 we were due to fly out at 6.55 am on 7th Sep and return at 10.30am the following Sat. Some months later we were informed that our flights had been changed to late pm flights this would not get us to Bergerac until 7.30pm. All this was bad enough but our return flight was put back to 8pm some 9.5 hours later than our original booking. Jet 2 are still advertising great flight times on TV. I have tried to complain but there system just passes the complaint from one department to another.","","","Economy","","","4.0","4.0","0.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Webb","United States","2014-06-12","My daughter tried to fly from NYC to DFW. Jet Blue has canceled one flight and delayed her two times and given 3 different excuses. All other airlines are on time or less than 30 minutes delayed. Thanks for a miserable experience JetBlue. Estimated travel time from NYC to DFW 16 hours unless there is another delay!","","","","","","0.0","1.0","0.0","0.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Morris","United States","2014-06-09","Used to love JetBlue but my last trip a couple of days ago changed my perception. The plane seemed to be old and in a poor condition. Basically none of the“creature comforts” worked. We had 2 seats. The seat back on the 1st seat was broken and would not stay in the upright position. The video screen on the 2nd seat worked but the screen itself would not stay put. The reading lights did not work on either of the seats significant on a late-night flight. The plug for the audio on the 1st seat only worked occasionally. There were plenty of open rows of seats but they all required us to pay extra so we could not be moved to those seats. Otherwise our only option was to move from an aisle and middle seat to a window and middle seat. It was a long flight (JFK to SFO) and we get up and walk around every hour or so and just did not want to impose on another (probably sleeping) passenger that frequently so declined this option. Bottom line is that while the legroom was great and the people were friendly the seats were uncomfortable and plane appeared to be old and in disrepair. Certainly not worth the extra money that we used to be willing to pay to be a passenger on a JetBlue plane rather than on a competitors plane.","","","","","3.0","2.0","4.0","4.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Solomon Shatananda","United Kingdom","2012-10-29","LHR-DEL-BLR economy. Airport check in was smooth at all the airports the seats and IFE are very good. Unfortunately the food was ridiculous although dinner was ok breakfast which is supposed to be the main meal of the day had only a medium size muffin bowl of fruits and an orange juice. Flight attendants are rude and do not attend calls properly. I had asked for a drink she openly told me to fetch it from the galley. Jet has a lot to learn from other airlines about service and food quality.","","","Economy","","2.0","4.0","1.0","1.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Walton","United Kingdom","2012-10-29","London Heathrow to Delhi and Delhi to Kathmandu. I found the service to be excellent. Staff were friendly and helpful the food was good and the entertainment on the Heathrow to Delhi Delhi to Heathrow legs had a wide selection of films games and information to suit all tastes and cultures. I would definitely fly them again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jane Lucas","United Kingdom","2013-09-16","Flew to and from Murcia with Jet2 8th - 15th September never flown with them again but will be my preferred choice in future where possible. Flight times were good all flights departed and arrived earlier than expected. All staff - check in and cabin crew - extremely friendly and helpful polite and hardworking. Leg room was good (I have short legs but leg room on other carriers still leaves a lot to be desired). 22kg allowance is excellent for a low cost carrier. Also liked the fact that seats don't recline - a real nuisance on other aircraft if you are trying to eat or even balance a drink then someone slams their seat in your lap - not pleasant. Will definitely use again and can't recommend highly enough.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Southworth","United States","2014-06-05","BOS to SAN and SEA to BOS. This is by far my favorite domestic (US based) airline and I preferentially fly them whenever I can. They really do go the extra mile to make sure your flight is pleasant - start to finish. Gate hassles are minimal compared to United and Delta and in my opinion food/beverages/entertainment are far superior to any other airline in economy class. Let's hope they don't change!","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Selva","Canada","2012-10-23","I flew Westjet from Hamilton to Edmonton. The flight was ok the crew were rude and not helpful! You should fly if you are desperate for a cheap price!","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Margaret Doyle","Ireland","2012-10-18","Flew Vancouver to Dublin via Chicago. We were issued with 2 boarding passes each by Westjet. However we were told we would have to collect our luggage at Chicago O' Hare as our flight to Dublin was with AA. We did this and were late for our connecting flight because of it. We could not locate any Westjet employees to help us at Chicago.","","","Economy","","","2.0","1.0","3.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Vaughan","United Kingdom","2013-09-16","1 Sep to 12 Sep flew MAN to Dubrovnik. Very good crew on both journeys. Took off on time going and hour late taking off on return due to fog in England but pilots made up half the time. Had breakfast outbound which was very tasty. Planes seemed quite new on both legs 737-800 and good leg room compared to some other nameless carriers! Only grumble was MAN airport on the Sunday morning. Took an hour and thirty mins to get bags and security dealt with. Never seen so much chaos in T1 with people running all over place trying to get flights. Jet 2 must have had 10 flights going out within 0600 and 0730.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Ramsamy","South Africa","2014-06-03","1st June from LAX to JFK. Cabin crew were really unfriendly. They didn't smile at all and I was under the impression that they felt that we were a burden (the passengers). I have traveled extensively and on many airlines. I have to say this is the first time I have felt uncomfortable on a flight- even to the point that I was reluctant to ask for anything from the cabin crew.","","","","","1.0","2.0","1.0","3.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Wheeler","Canada","2012-10-08","Westjet sorry is not as good as it used to be. Still enjoy the cabin service but not enjoying the ""rules are rules"" attitudes at the ticket counters. They are the same as any airline now looking for any chance to charge extra fees even when they could accommodate at no loss to themselves. Used to fly Westjet even if they were higher than other airlines but now because Westjet is just the same as any airline I'll just fly the lowest price.","","","Economy","","3.0","4.0","3.0","3.0","5.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Rishikesh","Hong Kong","2012-10-03","Flew HKG-BOM-HKG. Aircraft on the HKG-BOM leg was the Boeing 777 normally used for the London leg and not the Airbus which is the norm. Initial HKG-BOM leg was fair though the cabin could have been cleaner and more information could have been provided about a delay that was explained only after 35mins (a fire alarm) was malfunctioning in the cargo hold. The return BOM-HKG is the reason I will never fly Jet Airways again. Check in staff unaware that a Lufthansa Senator card is acceptable as Lufthansa is a partner airline. Be prepared for lacklustre service. The LHR-BOM leg is much better on Air India and the HKG-BOM leg is better served by Cathay Pacific.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rahul Chhabria","India","2012-10-03","Milan to Mumbai via Delhi. Booked seats on 8th row. At Check in 24th row was allocated. No explanation or apology provided. On board the inflight entertainment system did not work. Got the system reloaded twice but still didn't work. A Cabin Crew member transferred us to the last row. After some time another Cabin Crew member told us to change seats as our current seats were reserved only for cabin crew members. Cabin Crew courteous until you ask them for a second drink. For breakfast were served a muffin! Do Not recommend Jet Airways.","","","Economy","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G South","United Kingdom","2013-09-15","Flight from East Midlands to Tenerife. No movement for 2 hrs flight delayed due to fault with rear door. As I type this we've been sitting on the tarmac for almost another hour. Information scant. Bags have been off loaded for some to join another aircraft. Things taking far too long. No a happy camper.","","","Economy","","","3.0","3.0","0.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Graham","United Kingdom","2013-09-15","Flight yet to be taken (in a week) but very poor customer service so far. Needed to take essential medical equipment (CPAP) - medical advice is to carry as hand luggage although not needed during flight. (Can't risk it being broken delayed or lost). Never had a problem with any airline taking this in the cabin as well as usual hand luggage previously - including the well known budget airlines. However Jet2 say that this bag has to be included in the hand luggage allowance and they say squash the medical equipment in a hand luggage bag or pay for a hold bag to put your usual hand luggage allowance in. I really would prefer not to have the need for this equipment in the first place but I think it is quite appalling that Jet2 's stance serves to increase the cost of a flight through this. It is very unlikely I will use Jet2 again.","","","Economy","","","0.0","1.0","0.0","","","","0.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Patricia Tice","United States","2014-05-23","My flight was cancelled to NYC where I was supposed to have a 3 hour lay-over before catching an international flight to London. 2 hours before flight time JetBlue cancelled my flight and rebooked me on a flight the next day. I spent over 1 hour on the phone with them mainly on hold while they were supposed to figure out how I could get from Rochester NY down to JFK in time for my flight. After over an hour's wait a supervisor got back to me and said - sorry nothing we can do - flight is canceled due to weather. I asked where was the weather problem. As she was saying that there is a lot of rain in NYC I was looking at the weather.com report that reported partly sunny skies at JFK. Because of the weather excuse I cannot get compensation from my travel insurance. I have lost a day of vacation will be late for a family wedding and have had to pay a hefty fee to rebook my flight overseas. Thanks a lot Jet Blue.","","","","","1.0","5.0","1.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rishad Patell","India","2012-09-30","Bombay to Ahmedabad on Jet. Checked in early but still given two separate seats and were not even informed of the same. Only found out when we boarded. Full flight with okay seats for 1 hour duration. Service tolerable. Flight on time. Nothing to write home about though.","","","Economy","","6.0","3.0","3.0","2.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Jackman","United Kingdom","2012-09-27","Jet Airways Privilege is supposed to be there to reward customers but our experience is that the airmiles upgrade system is a mess and full of silly out of date quotas. Recently my wife and I paid to transfer some air miles from our children's accounts. We both applied for upgrade from economy to business class. I was awarded an upgrade but my wife was put on a waiting list. After one week on the waiting list we took off with my wife still in economy class whilst I sat in business class. There were 9 seats occupied but 7 seats still empty in business class. When I have queried these empty seats they tell my they have a policy of restricting the number of upgrade seats available. Also to rub to make matters worse there was no way of checking whether upgrade seats were available before we had to pay for the JetPrivilege miles. What a shambles.","","","Economy","","2.0","3.0","3.0","3.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","H Robbie","Canada","2012-09-23","Flew Westjet from Toronto Canada to Santa Clara Cuba on 09/15/2012 returning 09/22/2012. We have flown Westjet before however it was an inauguration flight and had received amazing service. Little did we know that the inauguration service does not apply to all flights so we decided to go with Westjet Vacations. To be fair their aircraft have the most leg room compared with the other Canadian charter airlines. The entertainment consisting of Canadian TV channels was not working on both flights. I do understand that airlines want to save money on catering however all other charters except Air Canada and Westjet do offer hot meals on their flights. Westjet dares to give you the choice between a 100g snack pack or 2 miniature cookies (do not dare asking to have them both). The only check flight attendants seem to do is to make sure seat belts are on. Moving forward I will make sure when booking a package that the flight is with Air Transat Canjet or Sunwing.","","","Economy","","1.0","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Roberts","United Kingdom","2013-09-15","16th August flight LS917 and flew back on 26th August flight LS918. Just returned from a package holiday for 10 days to Tenerife on 26th August with Jet2 and we had no problems at all. Check in at Manchester was smooth quick and efficient. Check in staff extremely friendly and helpful. Planes very clean spacious and plenty of leg room. Cabin crew worked very hard to meet everyone's needs. Take off and landing very smooth. Plane was on time both going out to Tenerife and then arriving back to Manchester. Would recommend Jet2.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Edwin Hansen","South Africa","2014-05-17","I have not even boarded the plane yet and am already not happy with the airline. Tavelling as a couple I tried to do an online checkin to secure seats next to each other. Online checkin not available. Please see the agent at the airport. I went to Seattle airport 10 hours before the flight to ensure that we could get adjacent seats and was assured by agent at the check in counter we were sitting next to each other. After receiving our boarding passes I noticed that we were in different rows and brought this to the agents attention. Suddenly the only way to get adjacent seats were to upgrade or check at the gate. At the gate it was the same story: Yes we can get you adjacent seats for a small fee of $80 per person. What a scam. Next time I'll try hitchhiking to New York if the only other option is Jet Blue.","","","","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Moosbrugger","Austria","2012-09-23","BOM-PNQ and PNQ-DEL. Jet Airways continues to be a reliable airline with comfortable seating also in Economy. Check-in was quick and efficient both legs and the crew friendly. One criticism I continue to have is seat allocation. On most airlines when two persons are booked together they are seated together. However on the first leg Jet Airways had filled all window and isle seats with individual passengers and my wife and I had to sit in different rows although we checked in two hours before flight. Happened to us before and I would very much prefer if Jet could make sure that groups booked together are not separated.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Shetty","India","2012-09-19","BOM-BKK in B737 in Y. While Jet Airways continues to be consistent in terms of efficiency the overall flying experience with Jet has definitely nose-dived. Positives: Staff is helpful and responsive IFE is great good selection of English and Indian programs and movies. The flight was empty and on request I was moved to an emergency row seat with plenty of legroom and no neighbours. Negatives: No hot/cold towels F&B service was very average no snacks offered at the time of arrival alcoholic beverages not offered at all during the flight though I saw 1-2 passengers requesting for a beer and being served discreetly. Given the cost of the flight and a very average experience I will not prefer to fly Jet internationally in the future.","","","Economy","","5.0","4.0","4.0","3.0","5.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Motta","United States","2014-05-12","Great for national flights horrible for international. Their TV's do not work? Infantile movies weak service cheap chips and soda. No nice hot meals or free wine like most others that fly internationally and they have high prices you can get cheaper flights with others and check two bags free get a hot meal free drinks like wine or beer or drinks Their service is so mediocre for international flights.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Cameron","Canada","2012-09-12","I flew from Montreal to Toronto with Westjet on a KLM codeshare two days ago and when I arrived in Toronto although they announced it would only take 20 minutes for our baggage to be deposited on the carrousel for pick up it took over an hour thereby resulting in my missed connecting flight and had to stay the night in Toronto at a hotel. No one at the airport in Toronto could help me and one Westjet worker at the baggage area even told me I should have informed them that I had a tight connection and they would have sent them to Moncton (my final destination) with the next Westjet flight even though I was connecting with Air Canada. This was completely astonishing and untrue. When has it ever been ok for you to leave your bags and go on a flight with a different carrier and expect the other carrier to send your bags along. Anyway all Westjet reps I spoke with at Pearson told me to call the 1-800 number on the website which I did and I was told that 2 hours is not enough time for a connection with a domestic flight. Finally I called back again and spoke to someone who offered me a $200 travel credit with them. So in all I had a terrible experience with customer service with Westjet who tried to pass things off to others and no one would accept responsibility for their mistakes.","","","Economy","","2.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Karen Hari","Canada","2012-09-11","I recently flew from Toronto to Moncton with my two small children. I unfortunately missed my flight by two minutes! It was my fault as we got lost in the airport and were not watching the time carefully. We were escorted to the service desk and the attendants were so nice to us. They saw how distraught I was because I thought I would have to pay for three additional flights but instead they gave us at no charge three free flights for the next day. I will definitely fly with Westjet on future flights.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jess Fernandes","United Kingdom","2012-09-11","I have always traveled Jet Airways from London Heathrow to Mumbai in economy class and I have never been let down. The seats are clean and comfortable inflight entertainment is excellent. The food is the best I've had so far and the staff are very friendly.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Hassall","United Kingdom","2013-09-12","I have flown with Jet2 on 3 occasions this summer. Most recent flight was 8th Sep 2013 from Venice Marco Polo - Manchester on flight LS802. Compared to a few other low-cost airlines I find their website and booking process far superior the 22kg baggage allowance exceptional and the flight time much more pleasant - no getting up at 3.30am required! I have not yet sampled the food so cannot comment on that. Seats aren't all that comfortable but tolerable for short haul only. All flights so far have been punctual with polite airport and cabin crew.","","","Economy","","10.0","3.0","5.0","0.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Horrox","United Kingdom","2013-09-10","Just been to Mallorca with jet2 and was a breeze. Flew back with Ryanair - never again! Staff are friendly aircraft comfortable and food lovely (if a tad expensive).","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Martin","United States","2014-05-11","This was my first and last time on JetBlue. I received a text stating my flight home from JFK-ORD was cancelled. No explanation. No help from JetBlue. Could not get through to them. An email said they were working on rescheduling but that was the last I heard. I suspect that the flight was empty on a Saturday night and they simply chose not to fly the plane. Cost $600+ to get home on AA where I found the flight crew so much more polished and professional than JB. I will never fly JB again.","","","","","5.0","3.0","3.0","0.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Pillai","United Kingdom","2012-09-05","4 return tickets for LHR-BOM-TRV four months before travel for a family holiday with children in Aug-Sept. Nearer to the travel date Jet Airways changed their flight schedule that extended the connection time in BOM to 23 hours. The alternative route through DEL with a stopover in Bangalore. We agreed to this reluctantly. 2 days before travel they made it worse by changing the re-routed schedule necessitating a change of plane in Bangalore. Web check-in was not possible. On outwards and return flights the seats allocated were scattered across the plane. When we landed at TRV they told us our baggage will arrive 24 hours later as they had lost them in Bangalore. They first agreed to deliver the bags to our hotel the next evening but they changed their mind a day later. The hotel manager had to send a car to the airport to collect the bags. Jet Airway's international operations used to be better than this. They cancel flights at short notice if the load factor does not meet their targets leaving passengers to suffer and knowingly leaving bags out during connections in order to depart quickly.","","","Economy","","1.0","3.0","2.0","2.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Pete","Germany","2012-09-04","DEL-SIN. The seats are very small (for Europeans) the staff were overwhelmed and not very friendly. The plane was old Boeing 737-300 and not clean as expected. The serviced food isn't worth a word. Partly cold no choice no tea no bun. Unfortunately the inflight entertainment was only in Indian and the quality of the headphones was even on max volume hard to understand. The worst part was the toilet with the feeling of being in a bad central station toilet.","","","Economy","","2.0","1.0","2.0","2.0","2.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Tim Sellicks","United Kingdom","2013-09-09","Flew out to Faro on 18th August from East Midlands 757-200. Flight on time staff try hard seats different to most LCC a little on the firm side however great legroom which is a trade off. Return Faro-East Midlands on the 30th August on ex Ansett 737-300 combi. Flight again on time. Aircraft pre-historic however well maintained and the interior was pleasant enough. Have no complaints as the flights were on time fares weren't particularly good and we did book early however that's the case with Faro and school holidays. Jet2 certainly seem to work their aircraft the age of the aircraft and their reliability (having read other reviews on here) does concern me for any future flights to Faro.","","","Economy","","7.0","3.0","4.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Briian Wells","United States","2014-05-05","Flight from Tampa to JFK was delayed 3.5 hours made our party of 4 miss our flight to Portland ME. Flight finally got to JFK at 11pm with 1 lost bag we made it to the car rental counter with 5 min to spare to drive 400 miles home. No help from JetBlue. They did offer us a flight to Portland at 6pm the following night. Spent the entire day trying to call JFK to find missing bag 4 un-returned calls. Finally called Portland they had my bag and had no information I was looking for it. I will never fly Jet Blue again!","","","","","","3.0","4.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Fred Andrews","Canada","2012-09-03","LA to Calgary. Seating is cramped and no leg room for a 3 hour flight. In Calgary we had to claim our baggage after customs even though we were flying to Edmonton and recheck baggage. Out flight was delayed for over 35 minutes should have departed Calgary at 10.30pm didn't taxi down the runway until 11.05pm.","","","Economy","","1.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sheila Syed","India","2012-09-03","Mumbai - JFK via Brussels on the 17th of July and back August 30th. I fail to understand why the Mumbai outgoing service is generally poor and you see the difference from Brussels to JFK. The crew out of Mumbai were surly even rude the food was inadequate and terrible for an 8 hour flight. I actually carried a sandwich for the Brussels to JFK sector but was pleasantly surprised at the change in everything. The crew was cheerful smiled a lot chatty and the food was good including the generous offerings from the wine and alcohol list. Flight from Mumbai was 30 minutes late taking off but after that on the dot and the return journey was as good. So why this discrepancy in service from Mumbai?","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Marassi","Italy","2012-09-03","DEL-MXP Tuesday April 24th. Delay at Delhi: more than 90 minutes without any information or communication from the cockpit. The information main panel inside the cabin informing about the elapsed time the outside temperature etc. was out of order from the take off until the landing in MXP. The cabin crew assistance has been awful: soon after the meal service all the cabin crew without any exception disappeared.","","","Economy","","2.0","4.0","1.0","3.0","1.0","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","W Connolly","United Kingdom","2013-09-08","flew from East Midlands to Dalaman in Turkey. Good flight bit more leg room than other airlines impressed by the fact that the seats don't recline got fed up with people in front reclining their seats when your trying to eat. Just booked with them again for the second time.","","","Economy","","8.0","3.0","4.0","0.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Genda Smith","United Kingdom","2013-09-05","Flown with jet2 quite a few times and have no complaints whatsoever. Recently flew to Rome on July 18th from Leeds Bradford. I would fly with them again at the drop of a hat where it is possible. Staff were lovely and I loved the leg room which you don't get with most airlines.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Syvertsen","United States","2014-05-03","3 hour delay departing and canceled flight on the return. Staff were unprofessional and unhelpful on both legs. Many TVs were broken around us (2 of our 4 plus other people) and they could not care less. Canceled flight cost us money in the end because we got sent to a different airport and had to get a car service to our original airport to get back to our own car. They wouldn't compensate us for any of all these problems. This was Newark to Orlando and back and I see that those JetBlue flights are notoriously delayed and/or canceled.","","","","","","4.0","2.0","4.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Shyshkin","Canada","2012-08-29","YYZ-BRU. Excellent start with the check in and boarding. They kept up the excellence throughout the flight on the Airbus A330-200 with great food amazing entertainment and very friendly staff. The flight left and arrived on time. I really appreciated the foot sack at the bottom of the seat which was very comfortable. I will be flying with them more often in the future!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Umamaheshwar","India","2012-08-29","On Sunday my daughter and me returned to Pune from Coimbatore via Bangalore by JetKonnect. We had 30 mins to change flights at Bangalore. When disembarking at Bangalore there was an announcement for Pune passengers to assemble on the aerobridge. Two Jet Airways reps checked and double checked the passenger boarding cards confirmed the count and guided us through the connecting walkway to the aerobridge of the flight to Pune. How our baggage got loaded is still a mystery to me. The brown tag ""Short Connect"" on them seems to have done the trick. Arrived in Pune - 25 mins ahead of schedule! When we reached the baggage claim area luggage was rotating on the conveyor belt and it took us less than 5 mins to take our bags and walk out of the airport. On the onward journey from Pune also the flights were on-the-dot at Pune and Bangalore.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Alastair Finch","United Kingdom","2012-08-28","Flew YHZ-YYZ on KLM codeshare. Check-in ok but Westjet staff unable to give me boarding passes for entire journey this caused me some problems in Toronto however gate staff amusing. Plane slightly late but service good and avod fine better than Air Canada.","","","Economy","","8.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Pearce Eddie","United Kingdom","2013-09-04","Just returned from a week's holiday in Rhodes and flew with Jet2 from East Midlands. We had checked in on line and only needed to check in luggage. Very quick friendly and efficient. Flew on a 757 and there was far more legroom than we had anticipated. We had pre-booked a bottle of champagne for the outward flight and within 20 minutes of take-off a flight attendant asked when we would like it served and then even congratulated us on our anniversary when she brought it to us. There were even champagne flutes! Excellent service. Return flight was equally good prompt friendly and efficient. We had not booked a meal on the outward flight but had done so for the return. Our previous experience of budget airline food meant that our expectations weren't particularly high but we were pleasantly surprised by the quality of the meal. All this coupled with good flight times and a generous luggage allowance means that we will definitely fly with Jet2.com in the future.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Taylor","United States","2014-04-28","It seems as though their customer service and on-time flight performance has gone down tremendously. My sister and I purchased two one-way tickets from San Juan PR to JFK. We were told by the personnel at the gate that our flight was being delayed approximately 4 hrs due to a plane in New York with mechanical problems. Simultaneously we began receiving emails from the jetblue website telling us the delayed flight would depart at an earlier time. The Gate personnel had no knowledge of this. Bottom line is: customers pay hefty fares for some flights particularly on weekends and we do expect these planes to leave on time. We got to New York so late we missed our concert.","","","","","","4.0","1.0","3.0","3.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Lippard","United States","2014-04-16","Round-trip from Richmond VA to Ft. Lauderdale FL. Could not have been happier. Plane took of on time both trips and arrived ahead of destination time. The seats the snacks the flight attendants all good. I thought they actually appreciated my business! Also the $70.00 each way my husband and I saved on the bags was a real bonus! First trip the Pilot actually came out of his cabin and talked to us before takeoff.","","","","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Ontario","Canada","2012-08-28","We flew from Brussels to Toronto. When boarding the plane there was an awful smell coming from the lavatory and the plane was not cleaned from the previous flight. Food was very limited and only Indian Food was available. Unprofessional service by Flight Attendants. Toilets were not cleaned at all throughout the 8 hour flight. First time flying Jet Airways and will never fly again.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Mansinghka","Australia","2012-08-22","Singapore-Delhi-Mumbai-Singapore. International sectors on A330-200 and domestic on B737-900. All flights on time. One thing that stands out is the cleanliness of the cabin and the maintenance. Seat comfort food and inflight entertainment excellent. Crew answered the calls promptly and did their job with a smile. The luggage delivery at Mumbai was slightly delayed and was the only negative point in an overall wonderful experience. Definitely recommend and would fly again.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Quinne","United Kingdom","2013-08-29","Poor seat quality with very thin coverings and no recline. Staff spent far too long trying to sell you products. Expensive fares and pretty inflexible on being 1kg over on luggage. For the price I would rather fly with a national carrier or go easyjet which is much better. Jet2 only marginally better than Ryanair!","","","Economy","","2.0","1.0","3.0","0.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Richardson","United Kingdom","2013-08-29","Belfast-Palma-Belfast. Flew out of Belfast on time. We had pre-booked seats at the front so we could have a quick exit at Palma airport. The seats were very uncomfortable as they are padded and as you move the padding moves. The tray table is very small considering the size of boxes they use for their inflight meals. The meal itself was just ok with being very dry for a breakfast. The cabin crew where friendly but seamed to be force in flight services. Coming home from Palma was a disaster we were give 3 gates before getting the right one. Jet2 flights go out of terminal A. We were given gate A5 then A13 followed by a hidden gate down a set of stairs. Stuck on the plane 1 hour before departure the cabin crew were rude and slammed food in to your hands the meal was tasteless.","","","Economy","","1.0","1.0","3.0","2.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Denver","United States","2014-04-15","This was my very first flight taken for a business matter. Without knowing what to expect being so inexperienced I prepared for the worst. Thinking this would be a delayed or cancelled flight resulting in a late arrival. I experienced a small delay before take off yet arrived at JFK on time. The flight attendants were polite and went out of their way to accommodate passengers. The flight crew kept passengers up to date on weather and arrival times. All equipment functioned properly and my luggage was promptly returned. JetBlue Airlines is certainly worth the money.","","","","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Angelo De Luca","United Kingdom","2012-08-19","DED-DEL. Short 35 min flight on 737-800 good service and attentiveness from the crew even managed to serve a snack. First time with Jet Airways for domestic I would recommend.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Claude Andre","Canada","2012-08-06","Flew Toronto to Stockholm return from Copenhagen (Brussels to Stockholm return from Copenhagen to Brussels provided Brussels Airline). We had excellent service throughout our journey - clean planes on time courteous and helpful staff. Would fly again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Lancaster","United Kingdom","2013-08-29","Just arrived home after a month in Spain travelled with Jet 2 from Manchester to Murcia the staff were outstanding from start to finish so courteous and helpful. I would strongly recommend flying with Jet2.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Richardson","United Kingdom","2013-08-29","Manchester to Paphos (Titan Airways on behalf of Jet2). We were advised after booking extra legroom seats that all seats would be 28 inch pitch. I was rather concerned as I'm 6ft tall but I need not have worried. Whilst they are not the best seats in the world my knees didn't touch the seat in front. On the return leg the aircraft was far from clean with the floor littered with crisps but given the tight turnaround I suppose I shouldn't find this surprising. Both flights were on time the staff were friendly and helpful and the flight times were good. They are certainly my airline of choice for my Cyprus trips.","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Lili","United States","2014-04-03","I've been flying back and forth with JetBlue for the past 6 years. I fly once every other month. At first I was so satisfied with the service that I have never flown with any other airline. But lately the past year especially the service has gone downhill. The staff used to be so friendly and always smiling. My last Flight was in December my TV was not working when I informed the flight attendant I got nothing but attitude and her answer was ""I don't know what to tell you."" After six years of using them that was my last and final time.","","","","","3.0","5.0","1.0","5.0","2.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sanjay Datta","Cayman Islands","2012-08-02","Our flight from CCU-BOM on 26th July 2012 was rescheduled just because there were not enough passengers on the flight we booked we had an international connecting from Mumbai so we left early and had to wait for 10 hours in Mumbai to catch our connection. Service on the flight and the service from ground staff was unprofessional.","","","Economy","","1.0","2.0","1.0","3.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Matthew","Canada","2012-07-25","Toronto (YYZ) to New York (LGA) round trip. Flight was July 13th 2012. Friendly crew and flight attendants. Only entertainment is TV no internet. $10 for Headphones is ridiculous and they charge for blankets etc. Enough leg room for the smaller than average person. Seats don't recline far at all have to lean on the window side to take a nap; wake up with a sore neck but its only 1 hour. New York (LGA) to Toronto (YYZ) return - flight on July 20th 2012. Because of traffic I missed my flight. I called WestJet they said I could pay $200 to change my flight I said no. Rushed back home to get my luggage and off to LaGuardia. I see on the board a flight for 7.50pm and its 7.45pm. I explained to her what happened then she begins typing for 5mins+. I managed to get on the flight a seat in the back but no problem. No smell back was actually empty. Planes were clean and well maintained.","","","Economy","","6.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Stells","United Kingdom","2012-07-24","This is the only flight I've taken with Jet (London-Delhi return) and I was really pleasantly surprised. All the cabin crew were friendly and accommodating. The entertainment system is very comprehensive with lots of things to watch and read and the seats were really comfortable. I especially liked the little foot rest sack under the seat in-front. The food was alright definitely better than other airlines but not amazing. Overall I'd definitely recommend Jet.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Berkowitz Mandy","United States","2014-03-31","Impressed by the customer service I received when I was delayed 4 hours at Newark Airport on March 27th 2014 on Flight 505 to Ft. Lauderdale. The customer service representatives kept passengers well informed they ordered pizza for passengers gave out free water and snacks and were happy to offer assistance to passengers who wanted to change their flights. We had free inflight movies and also when we arrived at our destination we received an e-mail stating that we were given a voucher for future flights for our inconvenience caused by the delay.","","","","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Klewicki","United States","2014-03-31","Newark NJ to Ft Lauderdale FL on the way to Costa Rica March 30th. Transfer flight was cancelled after a few delays. Instead of rushing to find people ways of getting to their destination staff promptly resorted to ""save face"" mode claiming it was not the fault of the airline. On top of that false claim they refused to help reschedule a flight if it involved a different airline. Therefore our party of 3 will have to pay extra to get a decent company to help us reach our destination. Last time I deal with this airline.","","","Economy","","1.0","3.0","1.0","3.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Saketh Rahm","United States","2012-07-24","Not a bad experience but not overwhelming. Flew DEL-HYD on JetConnect. In fairness it was billed as a no frills flight. Flight left on-time from DEL crew came by and sold snacks and sandwiches - very surprised at selling even water! Crew were okay and dealt with demanding passengers. The smile and warmth of this airline is however gone - not sure if it will come back.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mark Segal","Canada","2012-07-22","I have flown Jet Airways on six separate return trips within the past twelve months back and forth between Toronto-Brussels-Delhi-Kathmandu in Business Class except for 4 of the 24 legs involved. Every flight left on schedule and most of them landed ahead of scheduled time. This airline operates like clockwork. It is very reliable. Baggage handling has also been very reliable - even through Delhi because it is in the hands of the one airline and they apparently make sure bags are transferred when they should be. In flight service has been excellent - friendly attentive comfortable seating in the lie-flats and a totally adequate set of menu choices for meals. More airlines should be this good.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Meyer","Canada","2012-07-22","Had a very good experience from YYZ to BRU and back. Excellent service clean plane and good food. Flight attendants were very polite and professional. Better flights than some larger more expensive airlines I have used.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Minty","United Kingdom","2013-08-28","Flew to Dalaman Turkey from Newcastle on 16th June 2013. I have used Jet 2 for a lot of flights to Turkey previously and have always had a meal both ways this time however the meals served were awful cost was £20 and the food was a disgrace and I was unable to eat it. Feel that perhaps the provider has changed but I certainly will not be ordering meals on board again. Otherwise have no complaints about Jet2 and have always had very good punctual flights. The only other issue was when waiting to be booked in with case in Dalaman (although I should only have had to go to bag drop as booked in online) desk closed without any warning and I stood in the queue for 1.5 hrs. Jet 2 rep present was unable to advise or assist and her manner was quite alarming in comparison to the other Jet 2 staff I have met. These two issues have made me more aware that issues are not always dealt with in a nice manner.","","","Economy","","10.0","4.0","5.0","1.0","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","William Field","Canada","2012-07-19","I flew Westjet from PVR Mexico to Comox Canada. The flight was on time comfortable and the service was wonderful. Their competitive fares on this international flight have me hooked as a new customer. The clincher was free first checked bag and the charge for our pet was half that of the competition.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Mullen","Canada","2012-07-19","I flew from YEG to YVR and back. As usual the crew was friendly and hospitable and overall everything functioned efficiently. I agree that they do need to update their entertainment system and the seats aren't the most comfortable - which is why I choose not to fly with them on long-haul or international flights. I'll pay a few dollars extra for a little extra comfort. But if I'm looking for an inexpensive option for a short-hop then this is the airline for me. They've never lost my luggage I was offered a $50 credit just because my bags were a little late coming off the carousel was offered a full refund when another flight was cancelled and was offered a free meal and another refund when another flight was delayed due to mechanical issues.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Williams","United Kingdom","2012-07-08","I'm surprised by such negative reviews on here. Maybe people have far too high expectations for a budget airline. I was really impressed by the quality and service on my flight (UK-BKK via Mumbai/Delhi). The hostesses were very polite and helpful. I had some difficult passengers behind me and they dealt with them with as much patience as they could. I enjoyed the food and felt that they came round often enough to offer drinks. Communication was good. The seats go back as far as you would expect for economy and the on- board entertainment was good. Toilets not particularly clean by the end of the flight but people should just learn to aim better. Overall excellent value for money.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Stuart Clapham","United Kingdom","2013-08-26","LBA to ALC. Very friendly service right from arrival at the airport to landing in ALC. For some reason unable to check in online but the Jet2 representative at the airport directed us without fuss to the check-in desk where we checked in for free. Virtually no queuing for anything - check-in security or to board. Old plane (737-300) but had recently been refitted and looked good. Relatively cheap and good quality food (£3.50 for a sandwich). Massively worth paying more for Jet2 than enduring the indignity of Ryanair.","","","Economy","","9.0","4.0","5.0","0.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Tepper","United States","2014-03-06","I have always flown JetBlue and have had only positive experiences with them. Their flights are always on time. The seats are comfortable and clean. The TV is free. The bag check is free. The snacks are free. When my TV didn't work they gave me free cocktails for the rest of the plane ride to keep me entertained. I've used them flying mostly from JFK to LA and from JFK to Florida and have never had an issue so I'm sure that those with negative experiences unfortunately were just dealing with flukes!","","","","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Gill","Canada","2012-07-04","I like Westjet but unfortunately going to Vancouver and return to Toronto I could not get their online booking to work so consequently my husband and I could not sit together on each flight. Other then that Westjet is lovely to travel on.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Vinay Nair","Kuwait","2012-07-04","I used to travel from KWI-IDR-KWI every 6 months only because of the Jet Airways services and my perfect matching time schedule with it. My last journey with Jet Airways (May 2012) was the worst flight from Kuwait to Mumbai. The flight didn't contain seat back screens. Secondly and most disappointing was the night dinner which they served in very cheap quality meal box. I will recommend Jet Airways to my friends and family if they really provide the services they were providing previously.","","","Economy","","1.0","4.0","4.0","1.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Karl Lundgren","Canada","2012-07-02","Tried to change to an earlier flight but that requires a $50 per person fee which makes no sense because the itinerary is identical and if there's space what difference does it make. There cost does not go up if we leave on the earlier flight. To make matters worse we were told that changing to the earlier flight would be free if our flight was showing as delayed. At the time it wasn't so he couldn't do anything. Even though we have a 4 month old baby that we now had to keep happy in the airport for 5 hours. To top it all off shortly following the earlier flights departure we learned that our flight would be delayed. My experiences with Westjet have always been nothing but positive but this inconvenience that could have been easily avoided has erased all the positive experiences. This was an unnecessary attempt by them to squeeze extra money out of me.","","","Economy","","1.0","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Spittlehouse","United Kingdom","2013-08-21","We booked a package holiday with Jet2 to Tenerife on 13th August and from beginning to end our experience was just fantastic. Flights were on time check in smooth staff helpful and friendly. Return journey was just as smooth. We were well looked after during the flight and arrived at Leeds Bradford 40 minutes ahead of schedule an added bonus! Will be looking to book with Jet2 for any future trips definitely.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Citoyen","United States","2014-02-27","I flew with JetBlue for the first time when I missed my original flight in JFK and I was checked in for their JFK-Phoenix service. They have nice and new planes with more leg room. My ticket was originally with British Airways and they did a great co-operation with British Airways with booking me for the last minute flights and sending my untagged baggage all the way from Italy to Phoenix. Plus they have very friendly staff I'm very satisfied.","","","","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Carr","United Kingdom","2012-07-02","Travelled from Kolkata to London Heathrow via Mumbai and appalled by the lack of customer service rude staff who constantly bumped into me on the aisle without apologising one of my 2 bags left in Mumbai. Overall just a very poor level of service.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Dirk Repas","Canada","2012-06-25","My partner and I recently flew to NYC. He on Air Canada where they make you pay for all checked baggage and I with Westjet. My checked bag was free. Westjet recently added a free cocktail to international flights. Toronto to New York is only 1 hour so I enjoyed my drink quickly. Excellent flight there but on the way back is what made the trip. I just missed my flight. The Staff at the gate took care of everything courteously and professionally. I expected to have to go back to the front desk and go through security again but he took care of everything while I was able to watch Euro cup in the lounge! This is highly impressive as it was a challenge for the staff as they are all new Westjet only started flying out of NYC three weeks earlier. 1 hour later I was on a plane watching the ground staff wave bye to the passengers on my plane!","","","Economy","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","James Williamson","United Kingdom","2013-08-20","Prague to Edinburgh 15 Aug. Seated in seat 2f. Very narrow seats with little padding and quite hard. Very old Boeing 737-300 combi. Seats are on pallets and higher up than normal. Meant the window was almost at waist level. Every time someone walked past our row the seats bounced about. Aircraft was very noisy.","","","Economy","","5.0","2.0","3.0","1.0","","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","James Williamson","United Kingdom","2013-08-20","Glasgow to Prague 12 August. Arrived at the airport in plenty of time and were allocated seats 1A and 1B. Thought great seats until we got on and were surrounded behind and to the side by a load of drunks on a stag holiday. They were up all the time knocking the seats and shouting and singing. Cabin crew did nothing to calm them down except keep serving them more and more alcohol. Aircraft was a very old Boeing 737 Cargo/combo. The seats are on pallets and raised higher than normal meaning the windows are nearly at waist level. Very noisy aircraft. Seats very slim and quite hard with little padding.","","","Economy","","5.0","3.0","3.0","2.0","","","","4.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Bernal Doris","United States","2014-02-17","Booked a flight from Las Vegas to Los Angeles. The flight as first was delayed 2 hrs due to maintenance issues. After 2hrs we were then told it was cancelled. Couldn't get another flight until the next day. I purchased tickets that same night with a different airline. Extremely inconvenient! Never will I fly jetBlue again!","","","","","","0.0","0.0","0.0","0.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Koristka","Canada","2012-06-24","I have been travelling with Westjet for several years and I have been very impressed. The crew is friendly the inflight entertainment works 99% of the time (I have only have had one flight that the inflight entertainment was hit and miss and it was only on my TV set) and I have never had a single delay. I find the seating adequate and the baggage and carry-on allowance is exemplary. They certainly live up to being a friendly and caring airline! Flight: YYC to YKF return.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Syed","United Kingdom","2012-06-24","DEL-SXR. Travelled LHR-DEL and then connected onto Srinagar. Had 46kgs weight allowed from London to Delhi but they did not allow the same on the domestic sector. They said policy had been revised 5 months back and baggage allowance on domestic sector was only 20kgs and not a kg extra. Had to pay overweight for rest of the weight. They have recently increased the overweight charges by 100% from Rs.100 per kg to Rs.200 per kg. The airline is totally disorganised and literally extort money. If they want to keep customers they should revisit their customer service strategy.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Battista","Canada","2012-06-17","Westjet to Cancun from Montreal and back. I had a good flight to our vacation destination but on the return flight from Cancun to Montreal it was a bit of a bumpy ride and I was feeling very sick. I was very well taken care of by the flight attendants onboard. especially Lindsay. She knew just what to do to help me feel better and I am very grateful to her.","","","Economy","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Nesbitt","United Kingdom","2013-08-20","Glasgow to Cyprus. Sat on runway because they missed their landing slot after an hour we were ready to take off but they realised the air conditioning didn't work so they called an engineer in. Told it could not be fixed and we would have to move on to the other plane just as soon as they flew it in from Manchester we sat in the airport for another 2 hours then started to board. Another hour before we took off. On the way back we didn't get through the gate until 15 minutes after the flight was due to leave we took off an hour late we sat through a 5 hour flight with no air con although we were told it was on but first time we could feel it kick in was when we started to descend in to Glasgow. This was the first time we have flown jet2 and it was a nightmare from the start. We paid a lot of money for our holiday this was unacceptable.","","","Economy","","","2.0","1.0","3.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Morgan","United States","2014-02-10","Booked a flight with Jetblue for 12/30/13. Arrived at the airport and was told the flight was cancelled due to a maintenance issue and they couldn't get me out until 2 days later. They had no reciprocal agreement except with American Airlines which did not fly to my destination. The staff were not very helpful and to top it off my return flight was delayed 6 hours. Not a pleasant experience.","","","","","","3.0","2.0","3.0","4.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Scott Semple","United States","2014-02-07","I booked a flight 1/4/14 to Orlando from Hartford. I was willing to pay a premium to include extra leg room due to a non-stop flight option and pay $600. My flight was 7pm out of Hartford and expected to arrive in Orlando at 10pm. A snow storm is approaching later tonight 6-8hrs after take-off. It's now 10pm stars are in the sky and I should have already been in Orlando. I was told that the direct flight was cancelled at 6pm as I arrived at the JetBlue desk. I received no email or text message. I asked Jet Blue for other alternative options and they could not even come close to accommodate until next day? Very premature to cancel a non-stop flight. They have lost a customer. As a result I had to cancel my trip and drove home.","","","","","","0.0","0.0","0.0","0.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Paul Burling","United Kingdom","2012-06-17","On time clean and comfortable aircraft with a good amount of legroom courteous and helpful staff. Good in-flight entertainment. Could not fault Westjet.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Krish Mani","United Kingdom","2012-06-17","Heathrow-Mumbai-Hyderabad. Web check-in was easy. Onboard the seats were torn. Inflight entertainment pretty good but no great choice of Indian regional movies. No hot towels no welcome drink and food was served at midnight 2.5hrs after we boarded the flight. Cabin crew seemed very bored and frustrated with their job. The food was neither tasty nor sufficient for an adult. On the other side the domestic service was far better perfect evening snack cheerful cabin crew. I enjoyed the 1hr flight better the 9.5hr international flight. This would be my last international flight on Jet.","","","Economy","","2.0","1.0","1.0","2.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Shetty","India","2012-06-17","BOM-DEL-MXP return. All flights on time. The first segment was on a 737-900 with slightly cramped seats. Meal quantity was okay. DEL-MXP on an A330 with good legroom and IFE latest movies and songs. Same on the return MXP- DEL. The last leg was on Konnect on an old 737-700 old seats and dirty window shades.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Taylor","United Kingdom","2013-08-19","Flew to Malaga on 10th August from Manchester. Got there 2.5 hours before flight. Check in and security check was horrendous chaotic and got through with just 15 minutes to spare. I thought it would be a smoother run as jet2 have their own check in entrance at terminal 1. I cannot complain about the actual flight. It was on time and very comfortable good leg room and the flight staff were lovely and very helpful. Upon our return to Manchester we were kept waiting for over an hour for our luggage as there had been a power failure on the plane and they could not get access to the luggage. Due to a separate issue with this company although no complaints regarding the actual flights I would not use them again.","","","Economy","","1.0","4.0","4.0","0.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Pereira","United States","2014-02-05","Our flight from JFK to St. Lucia on 7th January was cancelled without informing us. The weather was no excuse as the 6th had been a warm day in New York. The airline did not inform us of this cancellation and we only found of it upon attempting to check-in online. We ended up cancelling and flying Caribbean Airlines which took off on time two hours before the JetBlue flight would have taken off.","","","","","","0.0","1.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Gordon","Canada","2012-06-14","YUL-YVR-YUL. The interiors of the 737-600 are beginning to show their age and the inflight entertainment system barely adequate. They should upgrade to an on-demand system. Service was ok. Obviously for a no- frills domestic flight one shouldn't expect too much. But it was embarrassing to witness a cabin crew who spoke no French on a flight out of Montreal. In terms of price service and convenience I would certainly choose AC next time over WJ. They truly aren't the great deal or friendly carrier they make themselves out to be.","","","Economy","","5.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Kroeker","Canada","2012-06-12","YWG-YYC-PVR return. Outbound flights on time return from YYC was slightly delayed comfortable seats although not as much recline as AC. Crew were all pleasant and cheerful. Food offerings could be improved they ran out of almost everything half way down the aisle. IFE was also poor few channels and PPV wasn't offered TV's cut out as soon as we were out of US airspace. Baggage arrived in a timely manner. Overall good flights just some improvements need to be made.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A May","Australia","2012-06-12","Heathrow to Delhi. Very easy check-in at Heathrow using terminal 4 is great because it's a small terminal so queues are far shorter for check-in and security than in other terminals. My flight was delayed an hour. Had good inflight service and the food and entertainment was adequate. My main problem with this airline compared to using other airlines is the fellow passengers. Be prepared to put up with people pushing their way forward at the boarding gate and for a relatively noisy flight. So although the airline is fine if you can get an equivalent flight on this route I'd take it.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Ali McLeod","Australia","2013-08-15","Edinburgh to Malaga on July 31st. Plane was really old. Had head lights inside at knee level. 10 mins in there was a massive clunk and a rush of air. Clearly not normal. Much activity from flight crew. Captain came over the tannoy to say landing gear had dropped and we had to land. Circled Leeds for nearly 2 hours with the landing gear down to burn off fuel. Updates were given frequently. Pretty hard landing but there was a plane waiting to take us on to Malaga and we were only 3 hours late. Compensation was a soft drink on the next flight? Bit disappointing but as I said was all handled very well.","","","Economy","","6.0","4.0","5.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Hutchinson","United Kingdom","2013-08-14","Flew Newcastle to Murcia on subcontracted Titan Airlines flight for Jet2. I was very impressed with the service from the Titan crew and the plane was more comfortable than the usual jet2 seats. More leg room and adequate padding made the journey a pleasure. We were also able to check in our hand baggage free of charge which I wish I had known beforehand! I know this is not standard procedure but I would not have been too happy if I had paid for all my checked in baggage only to find other passengers getting a freebie! Check in was a breeze and the flight was on time outward and 20 minutes early landing on the return. Great!","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Margaret Berg","United States","2014-01-23","I flew out of Hartford on December 10th. I told the flight attendant my TV was not working and my daughters audio was not working. There were other passengers on that flight having the same problem. They had to reset the system but it didn't help. The seats available to move to were not offered because they were extra room seats. It made for a long trip. It's just sad you pay so much money for this flight and you don't get full service.","","","","","5.0","3.0","5.0","4.0","1.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Thomas-Reilly","United Kingdom","2014-01-20","My flight like the flights of thousands of others was cancelled when JetBlue grounded all aircraft from NYC and Boston on 6th January. Fine I can understand and accept that extraordinary measures must be taken in extraordinary times. The real shock unfurled when I was to encounter the 'customer service' team at JFK airport (and I use this term very lightly). After queuing for 4 hours we were all greeted by unhelpful and at some points outwardly aggressive staff. My fellow passenger was told that he could not be re-booked for 3 days. When he pointed this out the 'customer service' agent's reply was ""very good I can see you can count - not my problem"". I was grounded for 4 days and was only informed of the option of a hotel when I did some detective work with fellow passengers. As I was flying due to a death in the family I ended-up taking a 13 hour bus trip to Toronto where WestJet went out of their way to accommodate me. In the end JetBlue's attempt at compensation was a $50 credit to fly on one of their flights in the future.","","","","","","0.0","1.0","0.0","0.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Jones","Thailand","2012-06-12","Bangkok to Heathrow and would not recommend them. The dirtiest toilets I've ever seen on any plane and staff couldn't care less about cleaning them. Appalling inedible food poor service and cabin crew that were not particularly polite. Leg room was quite good and the seats comfortable. The inflight entertainment was also good. Unfortunately the rest of the flight was so bad even comfortable seats and good entertainment couldn't make up for it.","","","Economy","","4.0","3.0","2.0","2.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Hendry","Oman","2012-06-10","Flew Muscat-Cochi return economy. Check-in at Muscat a little bit slow - more desks would help and controlled queues but no worse than any other airline there. Flight was on time. Seats in economy were comfortable and a good selection of video entertainment for the flight. Food also good. Staff were very friendly and helpful. On return flight we were warned to expect a long drawn out check-in and delays at passport control in Cochi. The only delay at check in was being given a complementary upgrade to business even though we had a non upgradable ticket. Passport security and visa checks were numerous but better than we had been told. Flight left early and the business cabin although small was better than expected for such a short haul flight. Business passengers got a dedicated bus to the terminal on arrival in Muscat. Overall a good experience in both cabins.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Sam Hussain","United Kingdom","2013-08-13","Venice Marco Polo to Manchester airport Wednesday 24th of July 2013 Flight number: LS802. Took 40 minutes to serve food. An hour and half into the flight is when the stewardess arrived to take the order. No cheese and tomato toasties left by the time the stewardess arrived. It was a lunch time flight and so provisions should have been made so that everyone one the flight has sufficient food for example one sandwich per person. It's not the first time but it is the last time I will use jet2.com.","","","Economy","","2.0","3.0","1.0","2.0","","","","4.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Goldsmith","United States","2014-01-10","Flight 449 from Boston Logan airport to Orlando scheduled to depart on Jan 6 at 11.30. My first (and last) experiece with JetBlue was horrendous. This airline managed to cause us 7+ hours of delay with no explanation or compensation. We were pushed from gate to gate three times then when we finally got a plane we had no crew then no pilot! Then there were maitenance issues. The part that baffles me is that there was no reason for the initial delay! In theory when you book a flight there is supposed to be a plane available as well as a crew and pilot. I have no idea how this was cause for delay aside from total imcompetance which was made up for by nothing except an announcement that there would be no running water on the flight. In the future I will do myself a service by booking elsewhere even at the expence of a few extra dollars.","","","","","","0.0","0.0","0.0","0.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rob Denver","Canada","2012-06-06","YYZ-BRU-MAA return. Overall experience was fair. Brussels airport does not have same facilities as Amsterdam's Schipol. Flights departed on time. Food was passable but service was lacking on the BRU- Chennai sectors on both legs. IFE had a poor choice of movies so I stuck to the music channels. Since flights to/from India invariably have screaming babies I found my noise-cancelling headsets pretty useful! Jet Airways is slipping in quality both on domestic and international sectors.","","","Economy","","5.0","4.0","1.0","3.0","2.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Hall","United States","2012-06-05","Flew from Toronto to Barbados. For the price I paid I expected a complimentary meal on a 6 hour flight. Onboard entertainment was pointless as it was only on for 20% of the flight and the flight attendants are in serious need of some hospitality training - some of the rudest ones I've encountered in my 20 years of travelling. Will definitely not be flying with Westjet again and wouldn't recommend it to anyone else either.","","","Economy","","1.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Maureen Bell","Canada","2012-05-29","I travelled May 29 from London Ontario to Winnipeg. Our original flight was delayed due to mechanical trouble found just before take-off and there was a several hour wait until another aeroplane could be brought in from Toronto. The Captain on the original flight spoke to us all politely calmly and explained the whole situation. We were deboarded given food vouchers and kept up to date with announcements on the plane's status. Every one of the West Jet staff treated passengers courteously and let them know of changes to their flights promptly. Their attitude was reflected in the calmness of us passengers.","","","Economy","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Johnson","United Kingdom","2013-08-11","Leeds Bradford to Prague in April 2013. Stag and hen do's throughout the plane and it was very poorly dealt with / managed. My wife and I weren't able to see or hear the security briefing a drunk lad ran up and down the plane during landing. At various times we asked for help from the cabin crew who were noticeably uncomfortable. They did nothing - even said at one point that they thought we were alright because I put headphones on (which weren't enough to block out the noise by the way).","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Debbie Manson","United Kingdom","2013-08-11","Flight from GLA-TFS June 4th. Check in easy as prior use. Dropped bags and no other issues. Called 1st due to having young child on boarding (great idea jet2) and boarded easily without fuss even though I pre booked seats. Staff excellent as usual flight information communicated through pilot as expected. Pre booked champagne delivered right on time. Another great flight appreciated from a nervous passenger. Good job jet2.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Calabro Danilo","Italy","2014-01-09","FLL-JFK on Jan 6th 2014. Flight scheduled at 7.13 am arrived as FLL Jetblue Terminal at 6am as we had luggage to check-in. The terminal was packed but check-in worked fine. At 7am we were informed by the display at the gate that the flight was delayed 1 hour therefore departing at 8.13am. At 8.30am still no news and no aircraft. At 9am our aircraft shows up at the gate and the announcement said that in a matter of few minutes time to clean up the aircraft boarding would have started. At 9.30 informed that there's no captain to fly the aircraft. At 10.30 a captain shows up. Boarding in 15 minutes is announced once again. At 11am our captain walks out of the aircraft. At 11.30 announcement says that a new captain was on his way. At 11.45 the newly found captain shows up. At 12.00 boarding actually starts and we finally took off at 12.30 with 5 hours + 17 minutes delay. During the flight the pilot explained that jetblue had a major operation challenges that morning.","","","","","1.0","4.0","2.0","4.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Clare Percival","United Kingdom","2012-05-27","Khajuraho - Delhi. Flight left on time but total chaos at Khajuraho Airport far too many people stuffed into a too small waiting area. Plane was clean and staff could not have been more helpful. No inflight service as such as the flight duration was relatively short.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Ramaswami","India","2012-05-21","Chandigarh to Bangalore. Was disappointed. Flight delayed more than an hour and they didn't even apologize for the delay. They gave us the seat in the last row (where we couldn't recline the seat) in spite of empty seats in front. Inflight service was poor and getting a glass of water was difficult.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Peter Ewing","United Kingdom","2013-08-06","Flying from Manchester on 1st Aug to Malaga flight delayed. It was to set off at 06.45 then 08.30. At 11.00 when trying to take off captain said there was a problem so we had swap planes. Lost a day of my holiday by the time we got there. Cabin crew came round with food - none left. When we got to Malaga the transfer had left.","","","Economy","","","4.0","4.0","1.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","T Kahn","United States","2014-01-08","Terrible experience on Sunday January 5 2014 at JFK. They cancelled the flight on which we were booked a little over an hour before take off. There was chaos in the airport due to the number of flights JetBlue cancelled at once and its unwillingness to assist the customers to find replacement flights. They kept announcing over the loud speakers that they had no replacement availability for several days and that customers should not even try to rebook with JetBlue's airport personnel. That is extremely inconvenient once one is at the airport with luggage. We ended up buying new tickets on a JetBlue flight 6 hrs later but that flight after being delayed 3 or 4 times was also cancelled - due to there not being a pilot or co-pilot available! That was 6 hrs after the scheduled departure time! We found a JetBlue flight that had a few unoccupied seats and a sympathetic agent got clearance to allow us to swap our second ticket for that flight. That one agent was the only helpful person we encountered at Jet Blue. We still do not have our luggage which was set ticketed for the cancelled flight. There was no time to retrieve it and still board the alternative flight we identified.","","","","","","4.0","1.0","3.0","1.0","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Hyde","United States","2014-01-08","We flew on January 5th had to connect through Boston which was effected by the winter storm. Our flight was supposed to leave at 6am but after an hour JetBlue said that it was still trying to locate one flight attendant. After only minimal updates at 11am they were able to take off however JetBlue never provided any information on how it would handle connecting flights. When you asked you received a different answer each time from a different airport personnel. When the flight landed at Boston there were no personnel to assist those that missed connections there was no communication from the flight deck on missed connections and each counter agent in Boston was dismissive. Very disorganized not helpful a free-for-all environment left it up to you to find your way home.","","","","","","4.0","1.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Prasad Maram","United States","2012-05-21","Overall my experience from JFK to Chennai and connecting to Hyderabad is poor. Staff service is poor seat comfort average. Very poor inflight entertainment often with interruptions. Check-in in Chennai is very poor no systematic way of checking and very unprofessional staff.","","","Economy","","4.0","2.0","2.0","4.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","U V Naresh","United Kingdom","2012-05-21","London to Delhi I was really disappointed with the way Jet Airways Premiere product has been run down. While ground handling and the Skyteam lounge is just about acceptable the onboard so called ""Premiere"" and inflight service is deplorable. The crew do not seem interested in putting in that extra effort to make the flight experience memorable. Onboard the product is scant. The beverage list is thin the food quality and quantity is limited. Maintenance of the interiors is a joke. I would rather now take a one stop flight to and from Europe than fly non stop on an Indian carrier.","","","Business Class","","5.0","4.0","1.0","2.0","4.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","H Davison","United Kingdom","2013-08-04","Have flown with Jet2 on numerous occasions. Seats allocated so no 'ruby scrum' to get on the plane. More leg room and comfier seats. Flew last couple of weeks from Manchester to Palma. No delays no problem at check-in great baggage allowance and friendly staff. Would definitely use again. Didn't order on flight meals just had drinks and snacks.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Darcey","United Kingdom","2013-07-29","GLA - Malaga. No baby changing facilities on the plane I was told to pull down the toilet lid to change my baby - awful. Had to wait at check in queues with a baby as they will not allow you to check in online with a baby which is completely stupid.","","","Economy","","","4.0","3.0","1.0","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Filip Maciagowski","Poland","2012-05-18","RIO-IGU. Old planes with worn seats flight was on time quite expensive food onboard the ticket as for South America was quite cheap but comparing to European prices was quite expensive for that standard.","","","Economy","","5.0","","","","","","","1.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","F Verbeke","Canada","2012-05-17","YYZ-BRU return. Both ways the flight left on time and arrived early. The meal provided both ways was excellent however the service was a little impersonal and cold. When we arrived back in Toronto the plane had just left the active runway and most people were up trying to get their carry on bags while the flight attendants were still in there seats. It took a good 2 or 3 minutes before anyone asked for passengers to please sit down. No one listened anyway.","","","Economy","","4.0","4.0","3.0","4.0","3.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Cal","United States","2012-05-17","EWR-BOM-EWR in economy class. I had checked in online for BOM-EWR however on arrival had to queue for 15 mins. Although class-wise and seat-wise boarding is 'supposedly' followed they just forget the last cluster of seats. You have to be smart enough to stand along with the previously announced seats in order to avail some cabin luggage space. Cabin crew disinterested requested help in stowing my bag to a male crew member and he simply ignored my request. Food service was very slow and late. Even beverages were a rarity and had to repeatedly ask the crew for it. The last snack on both the forward and return journey was a total disappointment! From EWR-BOM I was smart enough to carry some snacks onboard anticipating the conditions. Inflight entertainment is the only saving grace with a decent collection of music/movies. But no way does it justify the ticket prices that are competitive with other International Carriers.","","","Economy","","4.0","3.0","2.0","2.0","4.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Taylor","United Kingdom","2013-07-29","Flight from Leeds to Barcelona. Jet2 ground and cabin staff were friendly and professional. The plane was clean and the staff cheerful and helpful. The pilot was friendly and informative and despite checking in/bag drop/security being exceptionally busy the staff remained calm helpful and professional.","","","Economy","","10.0","4.0","5.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Edwards","United Kingdom","2013-07-29","Flew to Dubrovnik on 27th June on the 6.55am flight. Check in was quick and efficient as was security check. Our cabin crew were lovely both pleasant and efficient. We had pre booked our seat numbers and both the actual seats and the leg room (we only booked ordinary seats) were very good. Seats were very comfortable with a holder for drinks in the back of the seat in front which is great and much safer than leaving drinks on tray. The leg room was great. We have had less leg room on long haul flights with bigger companies. The pre booked breakfast was good as was the hot pre booked lunch on our return. This was our second year with Jet2 and so far we have had good on time flights and very comfortable seats. Hope this continues as we have recommend Jet2 to family and friends.","","","Economy","","9.0","5.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Sean","United States","2013-12-29","JFK-FLL-JFK. The flight was extremely inexpensive. Flight left 20 minutes late but landed on time. Even More Space Seat was worth the cost to avoid the TSA line at JFK alone but the room onboard was great. The flight was smooth but the audio jack was overused and my headset plug was constantly falling out if I moved the wrong way. Return flight was not as smooth the gate changed 6 times at FLL and was very confusing. IFE was not working at my seat but was given a $15 voucher for future flight although it expires within the year. Flight was also moderately turbulent with no feedback from the flight crew. Flight back was not in Even More Space but was still roomy enough for a big guy like me. JetBlue isn't perfect but much better than most that fly out of the area.","","","","","7.0","4.0","4.0","4.0","2.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Girsang","United States","2013-12-19","My flight was on 12/17/2013 from Boston to Seattle (1 connection in Philly with Alaska Airlines). Delayed 2-3 hours from original departure time which is around 3pm. Around 4.23 they told us to get onboard but kept us inside for 2 hours until we finally took off. Because of this we missed our connection from PHIL to SEA and I am stuck in PHIL. Called JetBlue and asked them to accommodate us with another flight from PHIL to SEA today and they wont do it. Asked them to at least pay for the lodging tonight because we stuck in PHIL and they wont do it. On a brighter note Alaska are willing to put us in a flight back today for free!","","","","","","3.0","1.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Holly Kramer","Canada","2012-05-15","Flew to Saskatoon via Calgary from Toronto and home again. Every single plane was freezing cold. Are they just trying to make you buy a blanket?","","","Economy","","5.0","","","","","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Praveen","India","2012-05-15","BLR-MAA-SIN and SIN-BOM-BLR in Economy. I am a FF and have always liked their service. I have flown long routes BOM-PVG-SFO where service seems to be slipping. Initial flight BLR-MAA delayed which caused a domino effect on everything else. I had very little time to connect in Chennai and was running from gate to gate with my luggage. I had to clear immigration security and guess what they use the same boarding gate and bus for 2 flights to Singapore and Colombo. This caused a lot of confusion even though I finally managed to get on the Boeing 737 to Singapore. Seats were quite narrow but legroom was plenty because I chose exit rows. I didn't care much about IFE. One FA told me they ran out of blankets and the other one promptly got it to me 5 minutes later. The meal was decent but the dessert was very nice. We arrived at an excellent time in Singapore (8am). Return flight was just the opposite. Inflight experience was excellent on Airbus 330 from Singapore to Bombay. Seats and legroom was excellent. They served decent meals and again the dessert was above average. Headphones were not working I asked for a replacement and they gave me a second one which was worse. Arrived in Bombay at 10pm connecting flight was at 3am. BOM airport is a nightmare to say the least. Overall decent experience. Jet needs to improve upon their customer service to become a truly international airline.","","","Economy","","6.0","4.0","3.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C LeAnne Taylor","Canada","2012-05-14","Ground crew at both ends were pleasant and accommodating. We used Web Check-in going and coming. This was fast and easy and we did not have to stand in any lines. Seats are comfortable the food good although a little spicy. There was real cutlery - not plastic! The flight crew was friendly and attentive. There was a wide selection of movies and TV programs to choose from. The plane was very clean when we boarded - each seat had a pillow and blanket. This was one of the most pleasant experiences I have had in flying for several years. It was also the only direct flight from Toronto to Brussels - and the least expensive.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Tanya Johnston","United Kingdom","2013-07-28","Just back from Benidorm going from Belfast. Cabin crew were lovely when we landed we had to find out ourselves where to go when we eventually found the Jet 2 desk the girl was on her mobile so a queue started behind her she walked away after a 25 minute wait. Eventually found out what bus we were on. Left with a Spanish speaking bus driver. On return had to queue for 1.5 hours at baggage even though we had our boarding passes staff onboard were not very pleasant. First time travelling with Jet2 - never again.","","","Economy","","1.0","1.0","2.0","3.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Levy","United States","2013-12-17","If you're traveling with children don't pick this airline. We flew 5.5 hours to New York and not one not two but all three of the TVs provided for our kids didn't work. You can imagine our flight experience. What was Jet Blue willing to do for this? A $15 credit only if we fly on Jet Blue again and only if we pay for another flight with them within the next year! So for our inconvenience we get to book and pay for another flight with them! Oh and they refused to allow the credit to be used on the flight for the trip home!","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Nganga","Canada","2013-12-17","My flight check-ins were seamless. I have never flown on an airline with so much legroom for the standard coach or 3rd class! Clean and comfy seats nice variety of channels. Wish they had complementary meals for the flights that are 5+ hrs long. Flew from BUF-SFO everything went smoothly on time departures. Flights from SFO-BOS BOS- JFK and JFK-BUF were delayed and they apologized for that. Customer service in BOS was good but customer service in JFK wasn't good at all. Either way I'd still recommend this airline to family and friends.","","","","","8.0","5.0","3.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Oelschig","South Africa","2012-05-09","JNB-BOM-HKG-BOM-JNB. Onboard experience in business class is acceptable but could definitely improve. The seats are very good lie flat models laid out in a style similar to that of Virgin Atlantic. Not as comfortable though - a touch too short for a good sleep. Food was tasty enough but not enough choice. Very comfy sleeper suits on overnight flights. Lack of eye shades is annoying. All in all the onboard experience is acceptable. However it's on the ground where the product fails miserably. Lounge in JNB was good. The entire airport experience in Mumbai from security to the horrific business class lounge is without a doubt the worst airport experience I've had anywhere. In HKG they share a lounge with Air France. 3 Day old newspapers. Enough said. The price on the route was competitive and that's what made me give it a try. Next time I'm paying the extra bit to travel on any of the three big Gulf carriers.","","","Business Class","","5.0","4.0","3.0","3.0","5.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Duggan","United Kingdom","2012-05-09","LHR-MUM-GOA return Premiere class first leg was overnight and was superb staff polite and attentive offered me a choice from the first class menu when they sensed that nothing appealed from the Premiere menu provided drinks on request beds very comfortable nice wash bags etc. Mumbai-Goa leg was fine both ways charming service and a full meal served even though it was a short hop. MUM-LHR leg back was a daytime flight and I noticed a marked difference in the level of service staff while attentive when summoned were for the most part inattentive no wash bags provided nor were sleep suits offered as they were on the way out. Overall however I would generally recommend Jet Airways to travel to India.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Bobbi Leder","Canada","2012-05-08","We were very impressed with WestJet staff when flying from Toronto to St. John's with our dog. They have a new system where they rip off the ticket once the dog is loaded and then a member of the crew hands you the ticket and you know that your dog is on board. It's a great system and I wish all airlines would do this. Staff very friendly courteous and helpful. I missed the food cart the first time the flight attendant was very nice and went out of her way to get me something even though we were close to landing. Their fees are very competitive and much cheaper when it comes to flying pets. They also don't charge extra for one way flights which is a nice perk. My only complaint was that the seats were big enough but they were leather and they did have TV programs available for free (movies cost money).","","","Economy","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Deirdre Hamill","United States","2013-07-28","This company really needs to rethink their fee policy. I couldn't print out a boarding pass and the customer service rep said it was 23.50 Euros each just to print out a boarding pass. So we were charged the equivalent of 63 dollars to print out two boarding passes after we checked in online. It does state that there would be an ""additional fee"" but 23 euros is a bit much. On the same day we also flew on Easy Jet and had the same printing problems and they said the can print some out for us (for free) and had a wonderful experience.","","","Economy","","","2.0","4.0","0.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Michael","United States","2013-12-06","PBI-HPN then HPN-PBI. Best flight by far of my jetblue experience every flight took off on time and smooth flights all the way. The Big Plus - great leg room TV's at every seat and good seat recline! Will definitely fly again.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Paterson","United Kingdom","2012-05-07","Mumbai-London. I had the misfortune of sitting directly behind a couple who's two babies screamed incessantly for the vast majority of the flight. The cabin crew showed about as much interest in shutting them up as the parents did. As a result a long flight made seemingly longer due to the constant racket and lack of sleep. I flew business on the way out and the attitude of the cabin crew was pretty lax. Once they'd handed the food out they were not to be seen again until breakfast was served. The return leg in which I flew economy wasn't much better in terms of the attitude of the cabin crew. The only way I've been able to guarantee a non-veg meal is to request it when booking-in online. All in all not too happy with them.","","","Economy","","2.0","3.0","1.0","1.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Athwal","United Kingdom","2012-05-03","I was a loyal business class passenger and recommended them to others. Sadly they have lost their charm of late after my experience having flown LHR-BOM and also LHR-HKG via BOM both journeys in Business class. Seats probably the best in the airline industry but very noticeably the food and beverages have deteriorated considerably. The main meal is limited in choice and presentation has faltered even drinks have been downgraded and the frequency of the offer has been drastically reduced. The transfer experience at Mumbai has to be the worst in the world and although not Jets fault reflects badly on them. An hour and 20 mins to security check between International flights is well beyond acceptable.","","","Business Class","","5.0","5.0","2.0","2.0","3.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Graham","Canada","2012-05-01","Value for money - depends on destination and competition! YVR to PSP. Westjet offers the only direct service (seasonal) between Vancouver and Palm Springs which is great; unfortunately some return fares are greater than a flight to the UK! Flights into LAX (a similar distance) are much less costly likely due to competition! Consequently we fly into LAX and pick up a rental car for a 2 hour drive to PS. Hopefully Virgin (or other carriers) will start direct YVR-PSP flights in the not too distant future.","","","Economy","","5.0","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Simon Wilkinson","United Kingdom","2013-07-24","28th June Manchester - Malaga. Brilliant Jet2 Crew on a Titan airways flight with loads of leg room on time and no issues normal great service that we have come to expect on a Jet2 flight. Came back with Privilege Airlines again good flight on time but not as much room on this plane there seemed to be some issues with the Jet2 cabin crew and the Privilege crew not getting along. Otherwise again well done Jet2 far better than the other low cost carriers.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Perman","United Kingdom","2013-07-24","GLA-FCO and return. Very friendly and efficient service at Glasgow check in with 4 flights going out within minutes of each other. Staff friendly helpful and really happy to set us off on a good holiday. Gate staff also very friendly and helpful and boarding was efficient and very prompt. The young cabin crew on the outward flight were professional and friendly. Nice flight but seats very basic and only really bearable for a short flight (I wouldn't go to Turkey or Tenerife with them but Rome was fine). Decent leg room though. Basic buy-on-board service (which I didn't utilise) was as standard for a low cost carrier; prices weren't too bad. Return flight fine again quite friendly handling agents in FCO and a friendly flight crew. Good updates from the cockpit both ways. Baggage arrivals prompt on both flights. If you get a low fare then they're perfectly fine for a short flight but if your fare isn't particularly low or you're travelling for longer than 3 hours I'd probably recommend trying some other airlines. But I'd fly with them again.","","","Economy","","6.0","2.0","5.0","3.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","B Brown","United States","2013-12-02","Polite helpful staff. Never a rushed response. Excellent DFW staff and crew on flight to BOS. I need wheelchair assistance it was available each time without delay.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Kamau","United States","2013-12-02","Flight from SJU to DCA on Dec 1 was delayed 2.5 hours without explanation or apology. Conflicting flight information on departure boards and unhelpful announcements from ground staff.","","","","","3.0","3.0","3.0","0.0","4.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Chris Neep","Canada","2012-04-29","LAX to YVR. I travel this route regularly and have witnessed Westjet's standards and service decline. This flight was 2 hours late leaving LAX. No warning provided by ground staff at LAX. No apology or explanation by pilot once onboard. IFC bored. Aircraft dirty Westjet still continue to refer to passengers as 'guests' yet increasingly do not treat them as such. Air Canada product now is consistently superior.","","","Economy","","3.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lisa Berry","Canada","2012-04-29","Having a flight completely cancelled one weekend due to mechanical problems with the plane and then the following weekend having the flight delayed because of mechanical problems that necessitated switching out not only the original plane scheduled but also the replacement aircraft after one leg of the journey severely reduced my confidence in the Westjet fleet. Service agents have also suffered a noticeable decline in the quality of service and attitude with which they deal with the passengers. All told - there are other airlines out there and I will be using them where possible.","","","Economy","","1.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Johnson","Canada","2012-04-27","On a return flight from Honolulu to Calgary and paying for an exit row seat I was less then impressed to board the plane and see a 350lb plus gentleman in his seat and half of mine in the exit row. He couldn't walk and had to be assisted onto the plane in a wheelchair and off the same way. I always thought there was some sort of regulations regarding exit rows. I feel that I paid for my seat I should get it and someone that large should buy 2 seats and not be allowed in an exit row! We fly to Hawaii every year and I won't fly them again.","","","Economy","","","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Docherty","United Kingdom","2013-07-17","Newcastle to Alicante on 4th July 2013. Flight was on time at check in my checked in bag was over 22kg the person asked if we had hand luggage we had a small case she said to put it on the scales - both bags together were lass than 32kg so she booked my hand baggage along with my booked in bag at no extra cost I was most impressed with this.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Gibson","United States","2013-11-28","Return. JFK-LIR. 11/9: JFK-LIR: #1691. 11/16: LIR-JFK: #1692. Both going and coming back the JetBlue experience was what you would expect for a low cost airline these days. On time departure. Good communications from the flight deck. Flight attendants were in the cabin offering ""snack boxes"" and beverages. Friendly and accessible. > Bottled water offered at the end of the flight was a nice touch.","","","","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sandro Andretta","United States","2012-04-27","YYZ-BRU-YYZ. Both aircraft's were fairly new A330-200. Cabin cleanliness acceptable. Movie selection very good. Best Y class seat comfort I have experienced across the pond. Negative sides: water seems a rarity on these flights. When meals are served all there is to drink is a small sealed cup of water sitting in the coffee cup. Second issue: between meals crews are non-existent.","","","Economy","","6.0","5.0","2.0","3.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Kumar","India","2012-04-24","SIN-DEL Check-in and boarding were quick and flawless. 30 minute delay due to some maintenance checks although captain kept us updated. Onboard A330-200 was in a good condition with a modern cabin complete with large PTV screens new recliner style seats in economy large bins and mood lighting. Seats were at the wider end of the spectrum and legroom quite generous. AVOD entertainment system with large PTV screens was quite good with a wide choice movies. Dinner had 3 choices alcoholic beverages and soft drinks however were limited in choice. Most significant was the cabin crew. Although not rude they seemed committed to doing the bare minimum. Hardly visible during boarding and one quick meal service after that they were invisible for 6 hours. During service they were expressionless and did not seem very comfortable communicating with customers even though they had a reasonable command of English. Overall a very competitive hardware but lets itself down on the soft product.","","","Economy","","6.0","4.0","2.0","3.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Tarabo","Australia","2012-04-22","BOM-SIN in Y Class. Overall a positive experience flight was on a pretty new A330-200. No wait to check-in at the airport and no delays. Legroom was good and staff friendly and efficient. One meal on a 5 hr flight enough. Overall Jet are probably the best Indian airline at the moment.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Jamieson","United Kingdom","2013-07-15","Leeds Bradford to Split return flights were on time and very comfortable. Staff were cheerful on both legs of my journey chatty and helpful throughout. The guys on the return flight had been on the receiving end of a rowdy crowd on the way out to Split but they were in good humour with us in spite of having had a tough outward journey. Drinks snacks and pre-ordered meals all acceptable with a reasonable selection on the trolley. The seats are comfortable for this type of short journey and offer a bit more room than other holiday airlines so I have a preference for Jet2 over Thomson/Thomas Cook flights for holidays. Check in at both airports was trouble free. The facilities at Leeds Bradford were excellent too.","","","Economy","","9.0","4.0","5.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Irons","United Kingdom","2013-07-15","Manchester to Palma Saturday 29 June 2013. Travelled with family party of party 6 adults and 4 children. 45 Minute delay on tarmac on outbound as power connection failed before engines were started. Had pre-booked seats in rows 16 and 17. Flight experience ruined by boorish loud behaviour of one guy in seat 18D. His inane attempts to impress a group of girls were shouted in a loud voice. This went on throughout the flight despite me asking him to stop shouting on several occasions. The cabin crew were oblivious although everyone in the vicinity were making it perfectly clear they were unhappy. I reported to a flight attendant that he was shouting on his mobile phone after the seatbelt signs were on. She said it was OK as the plane had not pushed back yet you couldn't make it up. She was scared to tackle him!","","","Economy","","1.0","3.0","1.0","3.0","","","","4.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Lewis","United States","2013-11-18","Orlando for business - trip generally fine - my complaint specifically regards handling of baggage policies and staff lack of freedom to solve lost baggage problems - checked 1 piece of luggage 28 minutes before the flight 2 mins too late - it was not loaded on my flight - didn't find out until arrival and going to baggage service - told it would be on next flight 1 am - but JetBlue staff hands are tied. Customer has to return to the Airport to pick up their luggage or make arrangements on their own to have it shipped - JetBlue baggage service called 7am to tell me to pick up my luggage - finally agreed to send with 3rd party service for cash fee $30 - It arrived after 4 pm so I attended my business meetings in dirty travel clothing - JetBlue has got to figure out a better way - I would rather pay upfront for luggage service than get free and no respect.","","","Economy","","4.0","3.0","1.0","3.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Del","United Kingdom","2012-04-21","Very bad experience! Flying London to Bangalore via Mumbai return via Delhi. Travelling with 10 month old no consideration from crew. Worst customer service delayed connecting flights long waiting times (45 min after arrival stuck onboard before being allowed to leave - 30 mins before stroller was handed back and another 45 mins before luggage arrived). Staff attitude was unfriendly unhelpful and inefficient.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Lightfoot","United Kingdom","2012-04-17","In a nutshell I can not fault Jet Airways all 4 of our flights left and arrived on time. All luggage was successfully transferred and collected there was enough choice of entertainment seats were comfortable staff very helpful and polite and the food tasted good. I checked in online so didn't even have to queue at the airport. Negatives - coffee onboard was not great.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Bass","United Kingdom","2013-07-14","We flew to Rome Fiumicino from Leeds-Bradford on the 11th April 2013. The flight was brilliant. It was on-time the cabin crew were friendly and the seats were well cushioned.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Mart","United States","2013-11-15","Overall the flight was fine. However I noticed that the people that pay Even More Space and get to sit on an Exit Row will be seated with people that did not pay. So do not buy Even More Space just go to airport and volunteer to go to Exit Row (Even More Space) and it will be Free.","","","","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Alevizos","United States","2012-04-16","Flew Premiere Class BKK-BOM-MAA-DEL-BKK. Inflight experience on all 4 legs was superb with on-time takeoff and departures great food served on china attentive flight attendants decent selection of movies clean cabin. The only glitch was a very short connection in Delhi which necessitated the intervention of a Jet Airways agent to try to speed me through customs and security. I appreciated his effort but why didn't he just get someone to take us to the gate? Would definitely fly them again.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","H Shah","United Kingdom","2012-04-16","We travelled from London Heathrow to Mumbai and it was very good for economy class. Food was nice entertainment very good as it had the latest films/music and the cabin crew were very polite. We got a connecting domestic Jet Airways flight from Mumbai to Goa.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Smith","United Kingdom","2013-07-11","We are over 65 but are in no way in our dotage. We flew from a quiet Corfu holiday back to Manchester just 4 days ago. I am not complaining about the subcontracting of our flight to ""Privilege"" but more about the fact that the flight was populated by a large number of ill-mannered lads who seemed to think it was funny to guffaw loudly and swear without consideration for others.","","","Economy","","4.0","1.0","2.0","2.0","","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","H Maxwell","United Kingdom","2013-11-14","JFK to LAX very good flight first time flying with Jet Blue very nice flight. Leg room is good and crew were professional offering prompt service and the captain explaining weather and how long he expected turbulence to last etc. The only negative on the flight was being a vegetarian there was only the quinoa salad available for a meal and by the time they got to our row (16) they had run out as there were apparently only 7 or 8 salads. They handled it very well were really polite and gave me a snack box free of charge but I think I should be able to order a proper meal on a 6 hour flight. The return flight was not as good staff were a bit indifferent we were delayed 1.5 hours with no explanation or apology and it took 40 mins for the first bag to arrive in the baggage claim area. Would fly with them again.","","","","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Yang","Canada","2012-04-12","Flight from Vancouver to Calgary delayed a few times within a few hours due to mechanical problems. I was stranded in Vancouver for more than 6 hours before WestJet arranged an alternative plane to fly to Calgary. My original 4 pm departure from Vancouver turned out to be 10.33 pm arriving in Calgary a few minutes to 1 am. Very disappointed even though they gave us $10 food voucher.","","","Economy","","3.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Lander","United Kingdom","2012-04-11","LHR-DEL-LHR in business class. Flights on time excellent seats for sleeping. Cabin feels very spacious and was clean. Catering also good with pleasant crews. Excellent product and certainly the best on this route.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Parker","United Kingdom","2012-04-10","Not sure why people complain about the food on Jet we recently flew with them from LHR to BOM and onto GOI return and were more than pleased. The food was plentiful hot and tasty. We are impressed how they manage to serve a meal to everyone on the 45 minute internal flight. The seats were comfortable the plane was clean and on time on all legs good luggage allowance pleasant flight attendants reasonable choice of IFE.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","W Paterson","United Kingdom","2013-07-10","Manchester to Alicante 30th June. All in all a good flight. Departure more or less on time arrived early. Flight staff good except one attendant who was more intent in me sitting down and fastening my seatbelt than dealing with my autistic child who was throwing up. Overall though would recommend.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Simon Elkins","United States","2013-11-12","BOS - LAX A320. Full flight but boarding was made efficient and completed rather quickly. Seats and entertainment were really showing there age with any bumps the screen flickered and the window seat in my row cut out a couple times for that person. Also the audio was not working well which was caused by headphones with a microphone (apple iPhone headphones). However when I mentioned the issue the attendant kindly gave me a jetblue set which worked fine. Flight was good with snacks and drinks.","","","","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sharon Milliken","Canada","2012-04-08","I am 70 yrs old with poor balance due to a spinal cord injury. I pre-booked wheelchair assistance leaving YVR and arriving in Ottawa and for the return trip. At YVR the check-in attendant took my bag to the luggage depot for me asked if I wanted to walk through security and to get a ride on the other side. On the return my son brought my bag into the check-in and he was asked to accompany me to the gate. I walked to the escalator and through security the guard seeing my cane and ability in walking allowed me to go through the line. Once I got to the gate a staff member had apparently been looking for me at check-in to help. He helped me in walking and carrying my purse onto the plane and ensured there would be a wheelchair at the plane in Vancouver. How does the lack of communication happen?","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Randhir Singh Bains","United Kingdom","2012-04-08","Delhi-London. Inflight service was appalling. Cabin crew was extremely rude and unprofessional. The food was of very poor quality. I had one beer before meal when I asked for another drink I was told that since I have already had one drink I have to wait at least 2 hours before I could have another.","","","Economy","","2.0","4.0","1.0","1.0","4.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Katara","India","2012-04-04","BOM-LHR-BOM. Food was too little and tasteless for the most part. Was served a cupcake and 100 ml of Orange juice for a breakfast meal. Only one drink served voluntarily by the crew ask for a second and they will hesitantly oblige. The only good thing about the flights was the seat which is better than BA or AI that fly this route. IFE needs to be updated and maintained only left side headphone worked for both flights.","","","Economy","","6.0","5.0","3.0","1.0","3.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","E Smith","United Kingdom","2013-07-07","Just back from Menorca with jet2. The flight was one of the best I have been on. Staff were excellent and nothing was a problem. Plenty of leg room and a very comfortable flight. Have been on flights from the UK to USA several times and this was by far the most comfortable plane. Would highly recommend Jet2 and will definitely use them again. It's a shame they don't go to Colorado Springs.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Patrick Pollock","United Kingdom","2013-07-07","We are frequent flyers with our 10 month old son and recently flew from Glasgow to Rome. I would never fly jet2 again as a result. Firstly at nearly £800 no sign of low fares secondly although we arrived 2.5 hours prior to the flight with only one person checking in (everyone else had apparently left to board flights) we nearly missed the flight. When we got to the gate which was closing there were 5 jet 2 staff chatting about their weekend! On board we were forced to wake up our child and sit him forwards for takeoff despite him being buckled in and sleeping already (although it wasn't enforced on the way back!). Staff are rude unhelpful and spend their time making loud announcements to sell you things although you cant hear the flight deck announcements. My advice there are lots of other carriers and Jet2 is one to avoid particularly when travelling with young kids.","","","Economy","","","2.0","1.0","3.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Nicholls","United Kingdom","2013-10-29","Flew JFK-HOU-JFK for supposedly a budget airline the seats were better than some business class seats on European airlines. Flights left on time and the service was very good. Price of ticket was less than the other U.S. airlines and as someone used to budget airlines in Europe it was a nice change not to have to pay to check baggage in.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","M Binas","Saudi Arabia","2013-10-22","Flew Jetblue 8th October JFK-SJC. Flight left and arrived on time friendly crew. Highlight was the free check in luggage and snacks which you would not find on other domestic flights. I would definitely fly Jetblue domestically.","","","","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Chudasama","United Kingdom","2012-04-03","LHR-BOM-LHR. Have to say that this airline has completely lost its charm. Only one drinks service through the entire 9/9.5 hour flight. Meals were completely tasteless. The only positive was the generous luggage allowance which is 46kg. Definitely sticking to the Middle Eastern airlines for trips to India in the future such as Emirates.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Daniel Glesby","Canada","2012-04-02","PHX-YVR-YWG. Westjet counter at PHX was busier than usual but didn't take more than 15 minutes to check- in. Got to the gate with 1 hour to spare it was packed and despite lots of seats seating was far and few between. Boarded on time but delayed 30 minutes. Once airborne as per the usual the live TV malfunctioned and only 3-4 stations worked. Inflight crew seemed friendly enough on both flights. I still prefer Westjet but they are getting worse and more expensive each year.","","","Economy","","6.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Matharu","Canada","2012-04-02","Toronto to Brussels Brussels to Delhi and back to Brussels. The food quality which was excellent before had declined considerably. The coffee is brewed badly and the stewardess service has dropped significantly. Just arrived from Delhi and me and several other passengers using the wheelchair had to wait for an hour for the Jet Airways staff to retrieve our luggage and no one would help us. I used to be a loyal customer but will not choose Jet Airways again.","","","Economy","","4.0","4.0","2.0","2.0","4.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Nick Hill","United Kingdom","2013-07-03","Flight from East Midlands to Larnaca in Cyprus was on time for both legs. However this was probably the most uncomfortable flight I have ever experienced - poor legroom a hard and non-adjustable seat no headrest no storage in the seatback in front. This was a relatively modern aircraft - a Boeing 737-800. Do bear in mind that you are confined in this seat for over 4.5 hours to Cyprus and that's just the flying time! Staff were too busy trying to sell snacks drinks and duty free to attend to the filthy toilets - they even ran out of loo paper after an hour of flight. The final straw was flying in and out of East Midlands: Jet2 clearly use the cheapest most inefficient ground staff as to wait for well over 20 minutes for a bus to the terminal followed by over an hour to get the luggage after landing at 00.45 in the morning. The fact that there is only one other aircraft to unload smacks of inefficiency. The Jet2 staff on hand in the baggage hall were utterly useless and unable to communicate. Jet2 and East Midlands Airport - definitely never again.","","","Economy","","2.0","1.0","2.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Emilia Romano","Canada","2013-10-20","First time flying with them and loved every minute of it! Staff were excellent and so attentive! Short flight to JFK from Buffalo and back but what a great experience! Counter staff was a pleasure to deal with - very accommodating and helpful! Flight crews were excellent. This is very short flight but they really get moving to make sure everyone is helped and fed in a short time frame!","","","","","10.0","0.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Cross","Canada","2012-03-26","On January 19 2012 cabin crew informed us as we boarded the plane at Princess Juliana Airport in Saint Maarten that they did not have enough fuel to return to Toronto and would land in Puerto Rico to refuel. This added over 2 hours to the 4 hour return trip. Naturally we missed our Toronto connection. There was no advance indication on the WestJet website at the check-in counter or in the airport about the extra stop.","","","Economy","","","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Robin Dlanbc","United States","2012-03-25","Brussels to New Delhi on A330-200. Cabin crew extremely helpful and funny. Very professional and kind. Food and entertainment was good. Flight delayed two hours due to a problem with one of the passengers the crew kept us informed. Seat was comfortable for the 9.5 hr flight. Extremely good flight and will fly them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Robert Peters","Canada","2012-03-25","Roundtrip Toronto-Chennai via Brussels economy class. All legs were comfortable attentive crew. Food was ok. Inflight entertainment menu was passable. BRU-YYZ sector has cleaner planes and more professional FAs. On all legs many passengers managed to get oversized luggage into the cabin. Some even had more than the allowed number of items. Jet airways should do something about this since it is so unfair to the rest of the passengers.","","","Economy","","6.0","4.0","3.0","3.0","2.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Wendy Cartwright","United Kingdom","2013-07-03","We left East Midlands on 14 May and checked in to be told the plane had changed we were still given leg room seats so fine seats were wider than normal low cost. Staff were nice and friendly. Coming home we were delayed an hour as again they had to change planes but I was in no particular hurry. Still again given leg room seats and this is why seat comfort got good instead of excellent. The seat belt was a tiny red belt that would only have fitted a child or someone very slim. We overcame that by sitting in the next empty seat.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","F Carson","United States","2013-10-09","I flew JetBlue 26 times in a 3 month time span going from DCA to BOS. It is a great airline and a pleasure to fly. The best is the legroom the nice flight attendants and the in flight entertainment. On about 1/4th of my trips had heavy delays but that's because of weather and was unavoidable. I had only one really bad flight that was delayed for about 4 hours but that was the worst of it. There are no ""middle seats"" as the configuration is 2 and 2 and there are no carts - the flight attendants use baskets of chips and put the soft drinks in the pockets of their apron. I like that. Then there is the in-flight entertainment which makes the flight seem a lot shorter and pleasant. I notice that the fares are usually competitive with American or Delta (or in some cases a little more) but its worth it in my opinion.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Harrison","United States","2013-10-03","We traveled between July and September 2013. My friend travels with a portable kidney machine. I notified them of this fact when I made the reservation by computer. I was told he could bring the machine and another medical bag for free. When it was time to board the plane they took everybody  except the disabled persons first including children in strollers. I think a person with a kidney machine should trump a child with a stroller for boarding. When we got onto the plane I asked one on the flight attendants where we could store this somewhat heavy kidney machine. She promptly told us there was no room to store it other than the overhead bin. I told her I couldn't lift this machine over my head. Another flight attendant and the disabled person lifted it into the overhead. On the return trip we just decided to check it in. The woman at the check-in desk was very accommodating.","","","","","7.0","4.0","3.0","4.0","0.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Foster","United Kingdom","2012-03-24","I used Jet previously and found the service at check-in and inflight excellent. I was a little disappointed by the attitude of flight staff on my last trip. Unlike the smiling helpful service I was accustomed to it was a little off hand I didn't see a single smile on the Mumbai to Bangkok leg of the flight. The food left much to be desired. Seats are good and the planes very good. Staff need a little more training in interpersonal relationships.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Agarwal","United Kingdom","2012-03-22","DEL-LKO-DEL. Flew Jet lite who operate this route on behalf of Jet Airways. Flights were on time both ways crew friendly and enthusiastic. A nice touch was the complimentary scratch cards given out although on closer examination it cost 699 rupees to redeem the prize. Baggage delivery in Lucknow took time and in Delhi there was some confusion over which baggage belt the bags were arriving at.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Moffat","United Kingdom","2012-03-22","LHR-DELHI-LHR. Package holiday but upgraded to business class. They seem to have gone for comfort over everything else. My friends seat did not work and was met with very frosty reception when she complained. No English papers available. Only water or fruit juice offered before take-off. No seatbelt checks before take off. Very poor choice of food and certainly not served with finesse or a smile. No small bottles of water available. On overnight flight very poor ""goody bag"" - no eye mask. No tea or coffee was offered after lunch or dinner. Toilets running out of toilet paper. Overall there seemed to be very little care for the passengers in business.","","","Business Class","","5.0","4.0","2.0","2.0","3.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","I Fletcher","United Kingdom","2013-07-01","Just returned from Cyprus with Jet2 (23/6/13). Excellent check in both ways around 5 or 6 check in desks open and a Jet2 supervisor directing passengers. Good leg room on the plane (767) friendly cabin crew. Flight on time both ways.","","","Economy","","9.0","4.0","5.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Lee Phyllis","United States","2013-09-29","I took JetBlue twice within the last 10 days. The first from Chicago to Boston the plane left more than an hour late than scheduled due to machinery problems and midway during the flight it was revealed to us that we were landing in Buffalo NY because the problems apparently had not been fixed. I ended up getting home more than 5 hours later than scheduled that night. I was issued a travel bank credit so I used this to take another JetBlue flight from LA to Boston a few days later thinking that the same thing probably cannot happen again. Apparently I was wrong. The flight was late again for another hour due to machinery problems. While we were waiting on the tarmac I asked my husband to ask for a blanket as it felt a bit cold and the flight attendant wanted to charge us $5 for the blanket. I can't help but think that: you've wasted a total of 5-10 hours of our time in the past few days and you're asking us for $5? This is the last time I will take JetBlue unless they are significantly cheaper or have a much more convenient time than other options (Which I don't think they do).","","","","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Lohr","Canada","2012-03-21","Flight from Palm Springs to Vancouver in what is apparently a new plane without any entertainment units installed and no food for sale? What on earth has happened to Westjet. I used to like flying with them now they are more like Skyservice (which is definitely not a compliment).","","","Economy","","3.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Akshay Dholakia","India","2012-03-15","As a frequent flier between Bombay-Brussels (I held a platinum card till recently) I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Bhamra","United Kingdom","2012-03-13","Cabin crew amateurish and acted like they were doing me a favour. Our flight was 9 hours I feel regular snacks during the 9 hours would have been good. The meal was awful the snack they finally offered was too peppery. I had to ask for a drink. The entertainment was poor. Luggage allowance was excellent for my shopping spree.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Julie Carver","United Kingdom","2013-06-28","Travelled with Jet2 many times before with my husband taking just one item of hold luggage and checking in on- line to keep costs down. Each time when we did on-line check-in our seats had been allocated together. However beware if travelling with hand luggage only. We flew to Malaga last month with just hand luggage. We went to check-in the day after on-line check in opened and surprise surprise one seat was allocated at the front and the other at the back. We left it a few days and tried again. Again you guessed right - we were allocated different seats but still one in row 5 and the other in row 18 even though there were vacant seats in the rows in front or behind on both occasions. We believe this is an underhand way of squeezing more money out of passengers. I would be interested to know if other people have experienced the same.","","","Economy","","","4.0","5.0","3.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J McAllister","United Kingdom","2013-06-28","Blackpool to Lanzarote 19/06/13. Outbound flight was fine on time all went well. Return flight started by being given a letter in Lanzarote saying a stop at Faro will be needed to top up fuel. They were still trying to sell hot drinks on the descent into Faro. Left on the tarmac in Portugal for 55 mins with cabin temps of over 85c and not even offered a drink I had 2 buy 4 bottles of water. They did not have enough food for passengers people left without.","","","Economy","","","3.0","4.0","2.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Imelda Dy-An","United States","2013-09-25","Very disappointed with the 5-6 hrs delay of arrival in Puerto Rico from LAX on 9/14/13. We flew in a day early of our embarkation for our 7 days Caribbean cruise and had our travel agent book us at the Sheraton San Juan so we could tour the place on the day of arrival on 9/14/13. Our flight was delayed due to radio problems after we left JFK on a connecting flight to San Juan. We got diverted to Orlando Fla for refuelling and to have the problem fixed but heard that the radio problem was not fixed. The plans we made were spoiled by this. We arrived at the hotel quite late in afternoon. Due to embarkation for our cruise the next day (9/15) it gave us limited time to do the activities we wanted. It's our very 1st Jet blue flight and I'm really very disappointed.","","","","","","3.0","4.0","3.0","3.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Nicko Ortiz-Hontiveroz","Canada","2013-09-22","Flight 264 SEA-JFK. Delayed 1 hour and Flight 263 JFK-SEA. On time. Fast efficient check in. Friendly staff. Excellent onboard service. Legroom was fantastic. Flight attendants are funny and professional at the same time. Free Snacks are great and they keep giving you more. They give a whole can of pop and a small bottled water unlimited. Inflight entertainment is wonderful. Direct TV/SIRIUS Music and some select movies for pay (not on demand though). They give complimentary ""Snooze kit"" on a red eye flight which consists of earplugs and eye shades. Hot towel service is an added bonus. They are better than the legacy carriers with only Virgin America as their closest competitor in terms of service and onboard comfort.","","","","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Dhesi","United Kingdom","2012-03-12","ATQ-DEL-LHR. Having travelled with jet a number of times now over the years you can really notice that standards have dropped in terms of quality of food and service. Service of meals and drinks is now rushed. Would seriously consider using alternative carrier in future.","","","Economy","","5.0","4.0","3.0","2.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Kevin Wright","United Kingdom","2012-03-12","Flew from Heathrow to Delhi business class seats were excellent in the herringbone formation. Very comfortable and private but the leg from Delhi to Bangkok was awful business class is premium economy at best.","","","Business Class","","7.0","3.0","3.0","2.0","2.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Mitchell","United Kingdom","2013-06-25","Glasgow to Alicante on 25/5/2013. Check in at both ends took a while but apart from that the flight was on time seat comfort was good lots of leg room pleasant air stewards all in all a very good flight and I would use them again.","","","Economy","","10.0","4.0","4.0","3.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Mary Grace Feeney","United States","2013-09-16","September 15 2013 my husband and I flew from Aruba to Boston and we had the best flight. We were on Flt #774 it was wonderful the captain was very pleasant and the flight attendants could not be more accommodating and entertaining.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Srikanth Manne","United Arab Emirates","2012-03-12","Recently flown Vizag-Chennai-Dubai. Brand new aircraft with no inflight entertainment. Staff are neither friendly nor rude. I am a Silver member on this airline and travel frequently and must say their service level is falling slowly. They made changes to their meal - now of a suitable quantity. Overall the flight experience was good.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","I Trotter","Canada","2012-03-10","London to Las Vegas. Crew could not have been nicer seats a little worn but seemed to have a bit more room than Delta and Canjet.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sanjay Modak","Qatar","2012-03-09","DOH-BOM-DOH Business Class. Standards have fallen! Cabin looked worn and tired. Old fashioned domestic type business class seats on the B738. Food so-so. Cabin crew attentive but amateurish. Wines served in business class were cheap French 4€ table wines. Champagne AWOL. IFE was terrible. Worst part was the time it took for luggage to arrive both in BOM and DOH. Bags were tagged priority but arrived next to last.","","","Business Class","","3.0","3.0","3.0","1.0","1.0","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J McLean","United Kingdom","2013-06-23","We have just returned from a Jet2 holiday to Crete. Flight was dreadfully uncomfortable both ways. Return was made much worse by unruly child kicking my seat for a large portion of the journey. Not Jet2 fault but seats are so basic and uncomfortable. Flight on the way back the staff ran out of food we had pre-booked a meal but again same as on the flight out to Crete. Not value for money. The staff were not the best we have experienced. All in all we would never book Jet2 again.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Macbean","United Kingdom","2013-06-23","Boarded at Glasgow and first announcement was to say we were delayed 55mins. Arrived at Palma airport to be met at baggage reclaim by a jet2 rep who directed us to the other end of the airport where we would meet another Jet2 rep who in turn sent us to a travel desk where staff gave us an envelope and sent us back along the airport to meet yet another person. Pointed in the direction of coach 229 which we eventually found and after some unclear dialogue with the Spanish coach driver boarded our transport. Totally unacceptable and completely different to the return journey at holiday end when we were accompanied by a jet2 rep from hotel to airport. At the airport check in was very good as was Glasgow return flight good. It was the coach transfer at Palma that disappointed us and our fellow travellers.","","","Economy","","5.0","3.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","M Xing","United States","2013-09-13","JFK-CLT. I've flown them often and the only complaint I can muster is their occasional delays. The attendants were friendly as usual. The free inflight Live DirectTV and Radio is better than most international airlines and I believe 36 in of legroom come standard (though I may be wrong). Free (""unlimited"") snacks and beverages are a nice addition considering it's only a 2 hour flight. Their custom built Terminal 5 at JFK is excellent - fast WiFi tons of power ports and lots of space and shops. It makes the occasional delay quite bearable. Leather seats are great and you can even purchase ""Even More Legroom"" which being quite short I've never needed to but the purchase also let's you use first class check in and security lines along with priority boarding. The free checked bag is amazingly useful especially if you're connecting flight is international. It's worth pointing out that you need to bring your own headphones or you'll have to purchase one for a dollar or two. They are reusable though.","","","","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","H Gegory","Canada","2012-03-07","We were returning from Cancun. On take off the plane had to abort take off the captain advised we were going back to the terminal. 3 hours later the plane was able to leave. Our initial departure time was 6.20 pm now it was 9.30 pm. When finally in the air we were told that there was no food available for purchase. Overall a miserable experience.","","","Economy","","","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Iyer","United States","2012-03-07","New York JFK-Chennai-Coimbatore round-trip transit via BRU. Flight attendants were helpful and patient. As for food the quality was so-so quantity inadequate vegetables sorely missing. Real silverware was provided. Every time the air-conditioning comes on it sprays a very strong musky fragrance which triggered coughs and sneezes among quite a few passengers. I have flown quite a few other carriers and none spray fragrance into the cabin so frequently.","","","Economy","","5.0","4.0","4.0","3.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Bagaria","India","2012-03-07","BLR-CJB on an ATR 72. Departed 5 mins ahead of schedule and arrived 15 minutes early. Very friendly crew though the pre-ordered meals could be much better. Would recommend and will use again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Lynda Laybourn","United Kingdom","2013-06-23","We were very impressed the best flight we have had. From arriving at Newcastle Airport checking in which was a pleasure seeing smiling faces and so quickly. The plane was much better very comfortable plenty of room. Cabin crew excellent nothing too much trouble. When arriving a Faro your staff waiting straight away to get us forwarded to our Hotel. Returning to Newcastle first class again. Will always use Jet2 now.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Mcmartin","United Kingdom","2013-06-23","Never pre-book leg room seats with this company this is my 3rd and final time using jet2. I had booked a holiday a full year in advance and pre booked seats (again) only to find we have only got seats requested on outward journey they are totally happy to take your money but again do not provide the service. I certainly wont fly with them again and wont recommend anyone else to.","","","Economy","","","1.0","5.0","1.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","V Skyrme","United Kingdom","2013-06-23","Travelled May 23 from Manchester to Dalaman. First time with jet2 and from booking holiday to the flight we found very good service very polite helpful staff and plenty of room on plane and reasonable priced food onboard eg: toastie and crisps £3.50. Only downside I find nowadays is that a lot of people are taking luggage on board and therefore there is not enough overhead space we were seated near the back of the plane and were waiting to depart at the back yet people were trying to go the opposite way to collect there luggage it was standstill until the crew told us to depart!","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Marone","United States","2013-09-12","BOS-PHL flight was cancelled 90 minutes before it was scheduled to take off. The only reason given was ""weather"". However the later flight from BOS-PHL was on time and other airlines were flying to PHL. Instructed to get in the very long full service line. While waiting in line received an email saying we were confirmed on the next available flight to PHL which happened to be the next day in the AM. I suggested booking us on a different airline to PHL their response was ""we can't do that"". There was no attempt to accommodate us in any way. While other airlines get you on another flight or at least get you a hotel room when a flight is cancelled Jet Blue just shrugs their shoulders. I absolutely won't fly them again.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Hardy","United Arab Emirates","2013-09-02","Took a short trip from IAD to JFK. Good seats spacious legroom good entertainment including a small snack and a drink for a short flight. Courteous staff. In the future jetBlue will always be the first choice for domestic travel in the US. The jetBlue terminal at JFK was nicely done.","","","","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Ashiblie","Malaysia","2012-03-07","Chennai-Goa (with stop in Bangalore). Nice B738 leather seats with personal TV that offers no show. 1st segment is a 30 mins hop from Chennai to Bangalore. 2nd segment a 55 mins hop from Bangalore to Goa. Two short hops and Jet Airways was trying to peddle Food-For-Purchase when they could have sensibly given away complimentary sodas and peanuts like most US carriers. I feel pity for the FAs who have to deal with collecting payments and ensuring the change are returned to the appropriate passengers in time for landing.","","","Economy","","8.0","5.0","5.0","1.0","1.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Yesuthasen","India","2012-03-07","As a person who has been flying frequently on this airline (I held a platinum card till recently) I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Bagaria","India","2012-03-06","A very smooth flight on board their new ATR 72 aircraft. Service was good on the short 45 minute hop from Bangalore to Coimbatore. The legroom was decent compared to ATR's operate by other carriers. Food service was good not great. Would recommend and use again.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Carol Ann Scott","United Kingdom","2013-06-23","Glasgow to Barcelona 3rd June 2013. Took my elderly mother on holiday they couldn't do enough for us and compared to Thomas Cook the seats on Jet2 were so roomy and comfortable. Staff were friendly. I can honestly say I would rather fly Jet2 than some of the other airlines.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Kathy Robinson","United States","2013-08-20","Vegas to Long Beach August 12th. On a recent trip we traveled 3 airlines: Frontier United express and Jet Blue. Jet Blue was by far the best airline. Reasonable fare clean airplane plenty of leg room courteous staff. Will continue to be my first choice airline.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Griggs","United Kingdom","2012-03-02","Excellent flight from LHR to BKK via BOM. LHR to BOM was great - seat 26 with extra legroom! IFE could have been better though the food quality was good although mostly Indian food. BOM to BKK return was on 737-800. Plane was a bit tired and although offered IFE the range was limited. The legroom was also smaller than on the 777-300er. Transit in BOM is not highly recommended although that is not really the airlines fault and the inflight service makes up for it.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Paul Lambert","United Kingdom","2012-03-01","Heathrow to Mumbai return in Business Class. Good trip both ways. Staff extremely attentive. Nice food and excellent wine. Comfortable flat bed seats although slightly short for me.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Komson Puthitanont","Thailand","2012-03-01","London to Bangkok and changed flights in Mumbai. First leg was with an 777 and was really comfortable. Second a 737. Service and food was good. Overall I enjoyed the flights and would use them again when needed.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Jose Andino","United States","2013-08-15","Constant delays and very poor communication from the staff. Never flying JetBlue again. Flew from SJU-JFK and JFK- SJU. Both flights were delayed even with good weather. Will be going back to the legacy carriers which deliver people on time.","","","","","","3.0","2.0","3.0","1.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Anna Jackson","United States","2013-08-13","The one thing I can say that I liked about this airline was the cheap flight. Unfortunately that is the only positive part of my entire flight from Boston to Phoenix. The seats were so uncomfortable and the flight attendants were rude. When I asked if the movie would start over if I bought a head seat she looked at me like I was stupid and said no. The other flight attendant that was with her glared at me and looked at my seat number like I was going to cause problems for them when my friend asked what was the point of handing out the headsets after the movie already started. I haven't been on a flight in quite some time but I remember it being a pleasant time when customers were treated with respect. I felt like I was an inconvenience to this airline and I will never fly with JetBlue again.","","","","","1.0","1.0","1.0","2.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Aaron Guimond","Canada","2012-02-24","Staff are great but the seats incredibly uncomfortable and 50% of the time there are problems with the inflight entertainment when it does work they charge for movies that others offer for free. A 4 hour flight with no entertainment packed into a plane like a sardine with overhead compartments stuffed to bursting and baggage under your feet is just not a pleasant way to travel. Pleasant and professional staff help make up for some of the discomfort. Bottom line: Low prices uncomfortable flights inflight entertainment hit and miss.","","","Economy","","6.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Dani Palmer","United Kingdom","2012-02-23","London-Delhi Delhi-Goa and Goa-London stopover in Mumbai. Flights were fine staff were nice food not too bad and inflight entertainment good. The only slight annoyance was the 2 hours it took in getting from the domestic to international terminals at Mumbai airport. Our flight were delayed by 3 hours no announcements advising of this. Overall happy with Jet and would use them again.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Alessandro de Francisco","Brazil","2012-02-22","SDU-GRU-SDU. B737-300's they are a bit old and the seat comfort is average but they are well maintained B737-800's are new and very comfortable. If you want low price average comfort and a punctual flight fly with them.","","","Economy","","9.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Jacob Powell","United Kingdom","2013-08-12","9th August Flight 2579 Boston to Newark 3.44 departure. Delayed due to weather and finally mechanical problems in cockpit. Left eventually at 8.37 arriving Newark 21.27. Missed my transatlantic connection. Stranded at airport overnight. JetBlue rep stated it wasn't his problem and he was going home despite my polite requests. Result was they paid for my overnight hotel grudgingly. Never flying with them again.","","","","","1.0","3.0","1.0","3.0","2.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Caitlin Roth","United States","2013-08-12","I have been a frequent flyer on JetBlue and lately I have been thoroughly displeased with them. I haven't been on a flight of theirs that actually took off at its scheduled departure in the past year or so. There are constant delays with the excuse that it's due to ""weather"" issues when I know there are no bad weather patterns from where I am to where I'm going. They use it as an excuse so that they don't have to pay the customers any money for retribution. Then once on my flight they are in a hurry to only offer the limited free menu items. We are not offered any drinks or complimentary snacks besides peanuts and soda. Flight attendants are also in a rush for people to get off their cell phones and become rude. This past flight they did just that and then we continued to sit on the runway for an additional half an hour during which time I used my cell phone because we weren't going anywhere. I do not recommend JetBlue despite their reasonable prices.","","","","","1.0","2.0","2.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Lee","United Kingdom","2012-02-22","LHR-BOM-LHR on A330. I went out in Business return in First. Superb service both ways. Business Class cabin is well appointed with an excellent seating layout and plenty of room. One criticism would be the lack of storage space in the seat. The food was wonderful. Return I was in First and the trip could not have been better. Comfortable seat 23"" screen and a huge range of entertainment. A flat wide bed in a private cabin was fantastic.","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Darling","Canada","2012-02-21","YVR-PHX-YVR. Both flights left punctually flight and ground crews friendly and professional. Inflight service more than adequate with a purchase-meal and beverage run after take-off another drink and snack run after that and then a final water run an hour before landing. Crews were cheerful on both flights and had time for passengers.","","","Economy","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","John Fossey","United Kingdom","2013-06-21","Travelled on the same flight as the previous poster. LBA-IBZ. Forty plus men on a stag party seated all round the cabin. Some were drunk when they were allowed to board. As soon as the seat belt signs were turned off they were standing in the aisle making it impossible for people to use the toilets. The cabin crew were selling them drinks even though they must have known they were already drunk. In fact one man sat next to my partner managed to consume 8 gin and tonics and 2 Barcardi and cokes. They were rowdy shouting to each other and the cabin crew ignored them. I always thought that it was a criminal offence to be drunk onboard an aircraft but the cabin crew must have thought otherwise. Totally unacceptable behaviour from grown men and from Jet2's cabin crew.","","","Economy","","","3.0","1.0","0.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Matthews","United Kingdom","2013-06-21","Manchester to Tenerife June 2nd return June 9th. Great from check in at Manchester to our destination and back again. First time with Jet 2 but certainly not the last. Paid for extra legroom on 737-800 and found the seating comfortable. Staff at airport efficient as were crew onboard. Both flights on time.","","","Economy","","10.0","4.0","4.0","0.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","B Hardeman","United Kingdom","2013-06-21","Leeds Bradford to Gran Canaria Flight LS477 June 3rd. Return 17th June Flight LS478. Excellent check in at Leeds Bradford airport good flight pleasant cabin crew and a good return flight. First time we have used Jet2 and we have already recommended it to friends and they have booked with them.","","","Economy","","9.0","4.0","4.0","0.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Long","United States","2013-08-05","Flight 994 from Denver to Boston on August 4th 2013. Flight left late because of ""computer troubles"". However this was not the problem. Upon confirmation that we were close to landing I apparently turned on my phone too soon before being ""approved"" to do so. Stewardess promptly came over and in a very condescending tone berated me for using my phone. Upon explaining to her that I had it on airplane mode and that it posed no threat to the in-flight navigation system she offered another sarcastic response. After the continued verbal confrontation I was left wondering if there was a way she could have gone about this without embarrassing myself and my family.","","","","","3.0","3.0","1.0","2.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Nelson","Canada","2012-02-20","Westjet has become a no frills airlines. An almost 6 hour flight Vancouver to Lihue return on a new plane they have not installed entertainment units. Unfortunately the seat pocket provided more past passenger refuse than reading material. Not a pillow or blanket to use or rent on an overnight flight. Not everyone can sleep on a plane so the TV is a valuable distraction. Staff members were friendly enough and there were announcements on which carousel our baggage could be claimed.","","","Economy","","5.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Bagaria","India","2012-02-20","BLR-CJB. A short 40 minute flight on the new ATR 72 aircraft. Crew could be a little friendlier. Flight was smooth and on time.","","","Economy","","7.0","4.0","3.0","3.0","0.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Alessandro Muffolini","Italy","2012-02-16","BRU-EWR / JFK-BRU. A330 pretty clean and well kept (apart from toilets). Ground services were fine both in BRU and NYC food was nice and entertainment ok for a 7 hrs flight. Cabin crew without personality and superficial. They weren't rude but they were not friendly. Whenever I called them they took ages to show up and were always forgetting what I asked 30 seconds before. Cabin crew definitely below average but the rest is ok.","","","Economy","","6.0","4.0","1.0","4.0","3.0","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","B Nuttall","United Kingdom","2013-06-21","Flew on the 6.20am flight from Manchester to Palma on 15/6/2013. Booked online and had to check in 2 bags. Was amazed to be charged £96 for the bags plus £8 online charge. The four seats going out were together but surprise surprise on the return flight we were scattered all over the plane so another £18 was squeezed out of me. When we got to Manchester Airport it was absolute chaos. Massive queues for check in that were so bad we were in danger of missing the flight and had to run like Bolt to get to the gate on time.","","","Economy","","","3.0","3.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Waheed Malik","United States","2013-07-30","JFK to ORD. Flight was full and staff at the gate were irritated and unhelpful. Seated in 21B and my wife seated in 13F. Tried to get seat next to each other gate staff refused. They were also unorganized. We were on time at the Airport but they delayed the flight 20 minutes and then they started boarding. Boarding was fine but no help. Ground staff at the gate very rude booking staff helpful but Inflight staff not helpful at all. Flight taxied for about an hour before departing JFK. They definitely need competent staff and need training in Customer Service.","","","","","","3.0","2.0","3.0","0.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John McTavish","Canada","2012-02-15","Have flown Westjet for the first time between YYZ and YYC. I'm highly disappointed! Those seats are not comfortable. The inflight entertainment system is ridiculous. The so called ''live TV'' when the crew makes an announcement doesn't even stop. With other airlines at least it stops so you can continue watching where you were. Plus I find the crew and the employee in general so unprofessional. This over friendly attitude just look too fake to me!","","","Economy","","1.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Tolnai","Canada","2012-02-15","I've flown Westjet numerous times in the past few months and despite loving their inflight service and the comfort of their seats I have to say it's time to upgrade or do away with inflight entertainment service. I have not been on a plane lately where a TV screen near me was malfunctioning. If the person in the middle seat touches the box with their foot you can see all three screens flicker. Perhaps they should get rid of in- seat entertainment entirely and replace it with wifi and maybe a return to meal service. Everyone now has an iPod or DVD player anyway it's sort of redundant.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Olivier","Canada","2012-02-14","YYZ-YYC. TV worked properly for a change managed to get most of the channels. Crew seemed disinterested in doing their work which is a little unusual for Westjet. I do have to say though I can't stand their seats. I am only 5'9"" but the seat ends about half way down my thigh. There is no support and after 4+ hours a little tiring. Don't think I would fly them long distances.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Iyer","United States","2012-02-14","Toronto-Brussels-Chennai. Seats were much better on Brussles-Chennai sector with small ""cubicles"" more supportive seat cushions. Seats reclined to horizontal easily. Food was fine though a little spicy (even for an Indian taste) at times. Plenty of wine and liquor to go around. Excellent attentive staff. Check-in at Brussles was chaotic with no clear lines for Business class.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","M Morse","United States","2013-07-29","Flying Portland to Long beach flight was supposed to board an hour and thirteen minutes ago. No indication of when we will leave. Reading reviews online and realizing this is a common occurrence with this airline. This is my first try at saving a few dollars by flying JetBlue. I'd be hard pressed to fly with them again given this experience and their poor track record (at least as reported by online reviewers). For the good of all JetBlue should charge more fix their planes and their processes.","","","","","1.0","0.0","0.0","0.0","0.0","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Mahar","United States","2013-07-24","After traveling for over 24 hours from Asia the final flight from JFK to Portland Maine was delayed and then canceled with no chance of me getting on a flight early the next day - resulting in about 18 hours of additional waiting. So I took the bus instead which was just as fast and more dependable.","","","","","","3.0","2.0","0.0","0.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Lampert","Canada","2012-02-10","Toronto to Brussels. Spacious legroom. Food was good and enough. Staff friendly and professional. Excellent entertainment. New clean aircraft. On time. Very good value for the money.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","V Arumugam","Australia","2012-02-08","I flew Jet Konnect on Chennai-Kolkata Pune-Hyderabad and Hyderabad-Chennai legs. Jet Konnect doesn't provide any refreshments during these flights with passengers having the option to buy them onboard. The disappointing thing is about the attitude of the staff who didn't seem to notice people not having seat belts fastened on landing.","","","Economy","","5.0","4.0","2.0","0.0","0.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Aggarwal","Australia","2012-02-03","Delhi to Singapore. Good seat pitch and entertainment system. However the food was horrible - it was an early afternoon flight and breakfast was provided?","","","Economy","","5.0","5.0","5.0","2.0","4.0","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Cooper","United Kingdom","2013-06-19","Check in at Manchester awful no separate check in for us even though we had our boarding cards. Not much help at Malaga on arrival no directions at our resort had to find our own way to hotel. Rude Jet 2 staff at Malaga change of plane at check in so couldn't have pre-booked seats and not even an apology or free drink aboard so will think twice before booking with them again.","","","Economy","","2.0","3.0","3.0","0.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Fossey","United Kingdom","2013-06-19","LS197 LBA to Ibiza 5/06/2013 8.30am. Full aircraft including families pensioners and two stag parties. Forty men in one and twenty in the other. Not the 18/30 brigade but grown men. Worse for drink when they boarded. Seated all round the cabin not together. Drinks trolley arrived with more alcohol. All shouting and standing in the aisle. Impossible to get to the toilets. Hate to think what would have happened in an emergency. Amazed that the cabin crew sold them more alcohol. Totally unacceptable on Jet2's part.","","","Economy","","","2.0","1.0","0.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Lawrence H Davidson","United States","2013-07-24","Outbound flight 687 from BOS on 7/22/2013 scheduled for 7.24pm actually departed around 10.15pm. It took over 2 hours to accomplish that task and we arrived at LAX around 4am PDT. Flight became a red-eye.","","","","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sanjay Modak","Qatar","2012-02-02","Flew Business Class DOH-BOM-DOH. Outbound: Used the Oryx lounge at Doha airport which was nice. Cabin was nearly empty. Seats are similar to those on Jet's domestic business class. Found it difficult to sleep with the recline provided. At 6'3"" legrests did not help as my legs overshot it. The light sandwich was passable. Service was attentive and cheerful. Inbound: Evening flight so looked forward to meal and wine. Same cheap French table wine. Indian non-veg meal was not great. Cabin crew were attentive and friendly. IFE was limited. One negative was that my bag was one of the last off both flights with a priority tag.","","","Business Class","","6.0","3.0","4.0","2.0","2.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ignatius Francis","Qatar","2012-02-01","My family and I travelled Doha to Cochin return Business class both ways. Outbound flight to Cochin a youngster from economy was permitted to stow his baggage over my wife's seat came into business class opened the locker dropping a bag on my wife sitting below. This happened in the presence of inflight staff who did not intervene and stop this passenger. On our return journey we boarded before economy passengers had occupied their seats we had many passengers 'brushing' past us in the aisle with bulky hand baggage. The finale to this memorable saga on the return flight we were presented with the standard Menu card. We were seated in the second row from the front of business class and yet we were told that the fish on the menu had already run out. I will not be travelling Jet in the future.","","","Business Class","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Brooke Lengsfelder","United States","2013-07-11","Outgoing flight: Boston MA (Logan) to Baltimore MD (BWI) on 7/3/13. Flight #1427. Return flight: Baltimore to Boston on 7/10/13. Flight #1526. Terrible. Constant delays (2-3 hours per flight) for absolutely no reason. No updates either. In-flight entertainment flickers on and off every few minutes also for no reason.","","","","","","3.0","2.0","3.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Maurice Brooks","United Kingdom","2012-01-26","HKG to London via Mumbai. Landed Mumbai but Boeing 777 to London delayed. Initially told delay 30 mins then it was going to be 7 hours late. We were offered food urn of sweetened tea and some kind of veggie burger. On our flight suddenly every reading light came on and the crew couldn't turn them off. The entertainment system didn't work for my seat for most of the flight. Reassuringly everything started working 4 hours into our flight. Not a pleasant experience cabin crew helpful and pleasant.","","","Economy","","2.0","3.0","3.0","3.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Gezelius","United States","2012-01-25","BOM-BLR return. I booked with Jet Airways in order to gain some miles with United. Boarding at BOM began 45 minutes before the flight and everyone was seated (at 100% load) 15 minutes later. We sat at the gate another 30 minutes hooked to the jet bridge. The aircraft held 8 in F and 162 in the back on a 737-800 and I have never seen such tight seat pitch. Boarding is done in a single group thus people are scattered up and down the aisle trying to stow carry on baggage. It's a zoo with folks lining back up the jet bridge. Cabin crew was still trying to secure the cabin for landing 30 seconds before landing. Plenty of cabin advertising. As it is it appears to be the Indian version of a low cost Irish carrier.","","","Economy","","1.0","2.0","3.0","3.0","0.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Neil Eddie","United Kingdom","2013-06-16","I have just posted an extremely positive review regarding Jet2 Staff based at Ibiza Airport. However on the downside we had a very poor outbound flight to Ibiza due to a group of men on a stag party. They appeared to have been drinking heavily before boarding the plane and were very loud throughout the flight which was not helped by the cabin crew supplying them with even more alcohol. The crew did not attempt to ask them to tone down their behaviour which made it impossible to hear any announcements from the cabin crew of the captain. Altogether a very disappointing performance from Jet2 cabin crew on this occasion.","","","Economy","","","4.0","1.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Neil Eddie","United Kingdom","2013-06-16","We have just returned from a weeks holiday in Ibiza and we were caught up in the backlog of the French Air Traffic Controllers strike. As soon as we arrived at the airport for our return flight we were met by a member of the Jet2 staff who explained that our flight would be delayed and she would keep us appraised of the situation and in the meantime to remain in the check-in area or wait outside the airport on the grass as it would be more comfortable than in the Departure Lounge. This we did for an hour or so when the same lady found us to ask us to go through security and into the departure area as we had a time slot in 3 hours but would be available to board if an earlier slot came up. The service was first rate throughout our 6 hour delay. We have travelled with Jet2 on several occasions and have always found staff to be helpful and we will continue to use them until the other holiday companies get their act together.","","","Economy","","7.0","4.0","5.0","3.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Azalea C Rivera","United States","2013-07-07","Orlando to NYC flight delayed 4 hours. Flight scheduled for 7.30 pm at night and was delayed to 11.55 pm. When the plane was in the air my wife asked to be seated in the more legroom seat she could sleep more comfortably and the request was denied. They explained the seat was more money than my wife had purchased. They did not care that the seat was not being used.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Chan","United States","2013-07-07","Flights between Portland and Anaheim were a huge disappointment in terms of flight delays. We saw the airplane arrive but our flight kept being delayed without giving us a reason. We understand that there are some issues going on but as customers we would like to be recognized for our waiting at the airport. The good sides: The flight seats were okay. The drinks and snacks were pretty nice. But I have had better experiences on other flights.","","","","","6.0","4.0","4.0","4.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Lawlor","Ireland","2012-01-21","Overall a pleasant experience despite the fact we didn't get the seats we booked on any leg of our journey this caused some stress as we are a group of 6 people travelling with children. The seats on the LHR-DEL flight were comfortable and IFE was excellent. The food was ok would have been nice if they catered for the kids. Staff were pleasant and helpful. We had a 2 hour delay due to fog before we could depart for Bangkok. Our return journey was without any delays we stopped in Mumbai on return and security was effortless - was expecting chaos from reading other reviews.","","","Economy","","7.0","5.0","4.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Tarachandani","India","2012-01-20","Goa-Mumbai-Vadodara Domestic Flight. The food on both flights was below average and service in general poor. Flight was on time and baggage wait acceptable. Needs a lot of improvement to become an international carrier. It does not make sense to pay a full fare against the low cost domestic carriers.","","","Economy","","4.0","4.0","3.0","1.0","0.0","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Starks","Spain","2013-06-13","Delayed for hours due to strike at French ATC - not the fault of Jet2.com. The fact that a large group of men on a stag outing who had been drinking all morning were allowed on board and allowed to stand up all the journey and allowed to continue drinking and becoming more and more rowdy - was the fault of Jet2.com. The cabin staff chose to ignore their behaviour completely. One of these men was seated next to me and he was knelt up in his seat shouting laughing and swearing all the way to Spain - totally unacceptable.","","","Economy","","","1.0","1.0","0.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Mark Krampen","United States","2013-07-04","Flight 2402 from JFK to Buffalo on July 2 2013 was delayed 6 times. Felt sorry for the staff member working the gate as many passengers were complaining to her. Should have been a top official from JetBlue fielding the complaints. My wife and I had just got off a 10+ hour flight from Istanbul to New York and JetBlue was our connecting flight to Buffalo. All we wanted to do is get home. Six delays and no JetBlue higher up there to explain why there were delays. If I never fly JetBlue again.","","","","","3.0","2.0","4.0","3.0","3.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Owen Berkeley-Hill","United Kingdom","2012-01-17","LHR-BOM. Online check-in was without any problems and I was able to get a window seat. Check-in at the airport was good with minimum waiting time. Boarding was disciplined and swift the veg option delicious a good choice of films the seat was comfortable (more so than Kingfisher's) and service was prompt and unobtrusive. Baggage took longer than I expected from previous experience of Jet.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Leonard Pride","Canada","2012-01-09","My wife and I flew Vancouver to Halifax. Our connection in Calgary to Halifax left before our flight from Vancouver got in. Information was passed to us and Westjet personnel were helpful professional and friendly. We were given vouchers for meals transportation and rooms for the night. Our final flight from Toronto to Halifax was on a new plane inflight personnel were friendly with a kind word and smile.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Michelle Richet","Canada","2012-01-01","YVR to LAS once or twice every year since 2007 I use the self check-in online 24hr prior to my flight and have never had a problem with it. When I get to YVR or LAS all I have to do is check my bag staff are always polite and helpful. Cabin crew have always been very nice and helpful on all my flights.","","","Economy","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Jones","United Kingdom","2013-06-13","Flown twice recently and both times ended up paying for 2 seats together as free seat allocation would not allow 2 together. Found out that many people were the same. Despite empty seats on the plane whole families were dotted around sometimes with empty seats right beside them! This meant that people started to move around after take off. It also slowed down the service as families were wanting to pay for drinks etc together meaning that the crew had to run up and down with food/drinks/money etc. I think this is deliberate to push passengers into paying for seats.","","","Economy","","5.0","4.0","2.0","3.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","H Davis","United States","2013-07-01","From Boston into Philadelphia. Flight down delayed 3 times due to what was reported as bad weather in Philadelphia. Waiting around in the airport for that long was exhausting. I found out the last delay was that the crew had timed out during the time of the delays. On the flight back from Philadelphia to Boston the flight was delayed only once. Overall the flight was pleasant and the crew friendly. When I have a lot of free time on my hands won't mind flying with this airline again.","","","","","5.0","4.0","4.0","4.0","4.0","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Andre Franca","Brazil","2013-07-01","BDA-JFK-SFO-LGB-LAS-SJU-STT I had a few flights with this airline in the USA past month I can tell I am very satisfied with their services and price! Planes new staff friendly flights on time good seat pitch snacks on board free of charge first bag flies free on board TV show very good! I would recommend.","","","","","10.0","3.0","3.0","3.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Kottick","Canada","2011-12-15","Orlando from Ottawa (Direct) but when checking in online found out there was a Layover in Toronto. We were never informed about flight changes. As well as that the flight left 45 minutes earlier than planned. The flight home was also later than booked. Is it not Westjet policy to inform us of any time changes? We were told that these changes were made early in the fall. Why were we not informed? Otherwise the flight itself was good.","","","Economy","","5.0","","","","","","","1.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mike McElhone","Canada","2011-12-13","YLW to YKF. Great new connection. Used to have to leave Kelowna at 7am sit in Calgary for almost 4 hours before departing to Kitchener. There is now a 10.10 with a 30 minute connection in Calgary for a total elapsed time of 5 hours. Very pleasant male attendant serving the middle of the plane no stupid jokes or songs- just good service.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Johnson","Canada","2011-12-08","I book about 10 flights a year and the service has continuously gone downhill. A few weeks ago my husband and I booked a flight to Edmonton and I was charged an additional $15 on my credit card - they said I checked to book seats which I never do and my husband and I didn't even get to sit together. Their new policy of one bag only is a crock - everyone is now carrying their baggage on board (me included) because you only have 1 free checked bag which means it takes forever to get to your seat while everyone is loading their own luggage and forever to get off. The last 2 flights I took with Westjet this month were both delayed while they waited for late passengers. I'm looking for a new airline!","","","Economy","","","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S A Hall","United Kingdom","2013-06-12","3rd-6 June from Leeds/Bradford to Rome. LS331/332. The flights were excellent the planes seemed fairly new the staff friendly and professional. The flights were on time (a slight delay on the way back due to 2 late passengers but time was made up). The only slight complaint is that on the return journey for some reason (whether I was just unlucky) the seat padding was very thin and uncomfortable. Luckily I had a blow-up neck cushion with me so I sat on that! My score would have been 10/10 but I had to take a point off for the uncomfortable seat.","","","Economy","","9.0","2.0","5.0","0.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Leslie Percy","United Kingdom","2013-06-11","Leeds Bradford to Dubrovnik on 29th May returning on 9th June. Both flights a few minutes late on arrival. Ordered meals both ways food fine. Staff good at their job enjoyed the flights. Looking forward to the next holiday with Jet2.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Higgins","United Kingdom","2013-06-09","Flew JFK-SXM return. Issue on outbound with an engine sensor meant a rejected take off and return to gate. Whole process was handled really well and dealt with very quickly. Lost of communication. On board service was good with friendly crews on both legs of the trip.","","","","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Devries","Canada","2011-11-28","YVR-PSP-YVR. Both flights on time staff friendly and the planes are clean. I like this non-stop seasonal compared with connecting through SFO or LAX with UA. The only drawback was the small TV screens.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Joe McNeill","Canada","2011-11-23","Vancouver to Calgary - 2 hour layover - then Calgary to Regina. Plane boarded on time and efficiently in Vancouver. Staff were friendly as usual. Seat was comfortable and we had the exit row. We got a small snack and soft drink on each flight. Inflight TV was good though it is getting dated compared to newer systems. Flight from Calgary to Regina was delayed 2 hours due to weather issues. De-ice added 20 minutes to the delay. Once airborne the flight was good.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","E McLoughlin","Canada","2011-09-13","San Diego to Toronto with a connection in Calgary. There was only about 45 people on the first flight to Calgary and the flight attendants were friendly and hospitable making jokes with passengers. Calgary to Toronto was a little busier however the staff were still excellent.","","","Economy","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Chalmers","United Kingdom","2013-06-11","First time we have used Jet2 holidays and we were very happy with the services provided from start to finish. Check in was very easy at Glasgow Airport the vouchers were self explanatory and easy to print off the staff were very friendly at check in and on the flight and at the resort. The leg room on the flight was brilliant and we didn't have to pay extra as this is the norm on the Jet2 planes. We also got 22kg of luggage allowance per person which is fantastic but even better than that if there are 4 people on your booking the combined allowance is 88kg which can be distributed over 4 cases. On the flight the price of food and drink is also very reasonable. Will definitely be using Jet2 in the future.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Nett","United States","2013-06-06","PDX to Long Beach 18th-24th April 2013. Not paying for baggage extremely comfortable seats (with more standard cabin leg-room than I've had in years free snacks and beverages and friendly staff. JetBlue reminded me of what flying was like 20 years ago when most of those amenities were still part of flying but have subsequently gone out of style.","","","","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Knack","United States","2013-05-27","We flew to Logan from BWI and back. The first flight took off early. It is a short flight - absolutely no issues. Very good seat room in standard coach on a 100 seat regional jet.","","","","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Mackel","Australia","2011-09-12","Vancouver to Honolulu. The head stewardess was unprofessional she spoke so fast that she was tripping over her words and we could not understand anything she was saying. Food was cold and over priced there was no light beer for sale and no free water. I had to have my cabin bag under my seat the whole flight because all the overhead lockers were full as people were allowed to take too much cabin luggage onboard. The toilets were dirty and there were not enough for the amount of passengers. The movies that we had to pay for were old and out of date. Cabin lights were not dimmed so there was no way of getting some sleep.","","","Economy","","","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Doerksen","Mexico","2011-08-30","My husband and myself along with our 2 children have flown at least 3 times a year for the past 4 years. Yes the flights can be a bit late however we all like the food offered the satellite TV and the friendly and helpful crew.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Sims","United States","2011-08-22","Newark to Calgary return. Efficient check-in flying with 2 children and one infant can be a pain however staff made it easy to get settled and comfortable in the cabin. They helped keep the kids entertained on the 4.5hr flight. Good value and flight was right on time.","","","Economy","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Berry","United Kingdom","2013-06-09","Flew from LBA 03/06/13 to Barcelona. Really easy and quick check in. Flew back to LBA 07/06/13. Both flights were fine - seats staff pilots. Didn't have any beverages as I'm a very nervous flyer. Return landing was a little bumpy but no problems. Considering how nervous I am (and I have done long haul not just short haul) I managed fine and I felt the crew were competent and safety aware which is important. I would recommend this company.","","","Economy","","9.0","5.0","5.0","0.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Ludwin","United States","2013-06-09","Flew from Paris to Manchester UK last Thurs. Pleasantly surprised. Flight on time seats comfortable. Good value if you can get over all the nickle and diming the airline puts you through.","","","Economy","","8.0","4.0","4.0","1.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Alvarez","United States","2013-05-23","Our flight from PBI to LGA was diverted to JFK. Upon landing they stated that a bus will be provided for transfer to LGA. After waiting more than an hour no bus at all. Pay my own transfer don't provide service if you are not prepared to provide it.","","","","","5.0","5.0","4.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Merchant","United Kingdom","2011-08-14","Flew Vancouver-Calgary and Edmonton-Toronto. Efficient check-in procedure with Westjet staff on hand to help if needed. Queues never long and with a healthy luggage allowance I was happy. Plenty of leg room on the planes and cabin crew were fine. Flights departed and arrived as scheduled with minimal fuss.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Kamaleddine","Canada","2011-08-11","We flew from Toronto. The flight took off on time and the cabin crew were courteous. Onboard announcement in English was not legible while the recorded French one was good. Food and service were good.","","","Economy","","7.0","","","","","","","1.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Gibson","New Zealand","2011-08-07","Prince George to Vancouver. Not only were the check in staff polite and friendly they helped me tape my hula hoop onto my pack so I wouldn't have to pay an extra $22 for extra luggage. It then had to be untaped and re- taped at the oversized baggage check (because my pack was now too large to go through the scanner and had to be searched by hand). Staff were all very nice to me which I really appreciated. Onboard staff are friendly helpful and have a laid-back vibe. Great to have a complimentary hot or cold drink and snack even though it's such a short flight (1 hour).","","","Economy","","8.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Allen Wood","United Kingdom","2013-06-07","Edinburgh to Faro both ways on time the plane was clean and the cabin staff excellent. My problem started when we came out to the foyer of Faro airport and there was no rep to tell us where to find the transfer coaches and then we spotted this small wooden sentry box stuck away in the corner with a dim light on the top where we eventually were told where to go. I have travelled abroad 60 times all over the world and this is the worst customer service I have had.","","","Economy","","9.0","4.0","4.0","4.0","","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Cooper","United States","2013-05-20","Excellent starting with the telephone customer service representative who set up our seating and arranged for an aisle chair. This is one of the only times we arrived at the airport and the aisle chair was waiting instead of having to remind an employee to get it after prior arrangements were made. This is the first trip that I did not come home with mysterious bruises from being bumped around getting on and off the plane. Bad weather resulted in the plane being directed to Orlando instead of Ft Lauderdale. The staff arranged to help me off the plane even suggested I leave due to the projected wait time even though it was more work for them. The were pleasant and friendly even though they must have been very tired and stressed by the delays.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Atluri Ashok","India","2013-05-20","I have taken 4 flights with jetBlue during 2nd week of May. My experience was very pleasant from the time of checking in. I had 2 pieces of luggage and everything was done very swiftly and efficiently. The leg space is very comfortable which is much more than most of the airlines I travelled. Flights are neat and the cabin crew were courteous and efficient. Inflight service of complimentary drinks and snacks were served to every one enthusiastically. The in house entertainment was great with many channels to view. The entertainment is no way less than many international flights. The luggage came very fast at the carrousels for all the flights that I took. I had a very pleasant experience in all the flights. I will be happy if they can waive the $100/ penalty for the change of flights.","","","","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Frank Mauz","United States","2011-08-07","HNL-YVR overnight flight on 737-800. Friendly efficient FA's served juice and cookies. AVOD in each seat but the TV channels did not work until close to Vancouver. Friendly and prompt telephone service prior to flight including call-back service. Easy-to-use web site.","","","Economy","","6.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Olivier","Canada","2011-07-31","Flew YYC-LAS roundtrip. Check-in people were friendly and courteous. We were processed quickly. Received bags at both locations fairly fast. Only one beverage run during the entire 2 hr 38 min flight. Two complaints. We found the seats to be narrower than average and we were not sure we would want to fly for a longer time. Secondly approx 1/3 of the TV channels were not offered due to various issues. Disappointing when they advertise 24 channels and you only get about 15 of which few are children oriented. The screens are also very small.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Michaud","Canada","2011-07-24","My partner and I were on a flight from Hamilton to Grande Prairie and due to unforeseen circumstances our flight was cancelled. I was very pleased with the service we received from the West Jet personnel from the Hamilton airport. We were re-routed to Calgary and West Jet picked up the tab for our overnight at a hotel and we were placed on a connecting flight the following day. The flight attendants they were personable and entertaining.","","","Economy","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Gemmell","United Kingdom","2013-06-02","Just returned from Tenerife with Thomson but used the Jet2 flights. Very nice welcome by several staff at Glasgow. Sadly flight delayed on return and not give much info as to reason. Nice planes with good legroom. Only grievance is that like other operators Jet2 have fallen into the trap of overcharging for drinks to a point it is clear they just want to 'fleece' you. I accept they need the income but I do wonder if reducing prices would still make good money.","","","Economy","","7.0","4.0","5.0","2.0","","","","0.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Lynn","Canada","2011-07-22","Booked direct flights to and from Orlando only to learn several days later that they had change the flights to multi- stop flights - 2 on the way down and 1 on the way home. Could book through other airlines for less money if I wanted to make stops. Booked WJ for the direct flights. Consider this false advertising.","","","Economy","","","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Jones","Canada","2011-07-11","YYZ-YOW. Very fast boarding. On-time. Not a minute late. Plane was Half full comfortable seats. I'm 6 Feet and leg room was nice for me. nice flight attendants always smiling. My only complain would be the screen. The screen is very small and only a few good things come one. But for a 1 hour flight I was fine.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lynn Hesse","Canada","2011-06-26","Abbotsford B.C.-Edmonton Alta. My plane landed at Edmonton at 12:50pm. I was seated in the last row of the airplane. Upon standing up to leave we were asked to sit down until the people going to Toronto left the plane. I have never transferred on a flight before so I followed the people leaving the plane. They all went downstairs to the luggage area. I knew I didn't need to get my luggage because they told me it would be put on my next plane for me. I stopped at the information desk and asked where I was suppose to go for my ticket. I was told to hurry up the stairs and go through security because I was going to miss my plane going to Grande Prairie. When I got through security I was told I had missed my plane and to go and see West Jet about getting on another. I was told it was my fault that I missed my plane and I was dawdling around. I told them exactly what happened and they said that was not so and I should have known not to come downstairs. I should have known to just get off the plane and get right on the other one. No one ever told me this nor did they ask me if I knew. I should have been let off the plane along with the people leaving for Toronto so I would have made my flight. I had to pay another $52.50 to get on the next plane. I am very disappointed in the way West Jet handled this and how they treated me. Never mind waiting another 9 hours in the airport to catch the next flight I should not have had to pay $52.50 for it. Air Canada told me that they would not have charged me for the ticket because it was not my fault.","","","Economy","","8.0","","","","","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Andrew Newbould","United Kingdom","2013-05-29","Whilst overall travelling with Jet2 is adequate the Seats are the most uncomfortable I have ever had to use. The seats on the planes which we have travelled on are more suited to short haul flights and not for medium haul flights to Cyprus. The only reason now for us to continue using you is the proximity of LBA to York which is where we live. Prior to using you we travelled to Manchester and flew Cyprus Airways. Airbus aircraft's are far comfier.","","","Economy","","5.0","1.0","4.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Gordon Hartwell","United Kingdom","2013-05-29","3rd trip with this carrier and every flight delayed some severely. Outbound flight: delayed due to 'slot restriction'. Inbound flight: all aboard on time then pilot stated. Quote: 'we noticed a technical problem on landing so will have to have it checked it should definitely be no more than 90 minutes we thought it would be better if you all return to the terminal building!' Off we trudged. Why not have the technical problem looked at before boarding? 6 hours later we again boarded only to be 'ordered' quite aggressively by the pilot to take our seats in 10 minutes otherwise due to 'duty restrictions' the flight wouldn't be able to take off! There were many couples trying to organise young children made to feel awful as they attempted to get their seats organised as quickly as possible. Rather rude aggressive and often unhelpful staff and including it has to be said their pilots and aircrew.","","","Economy","","","3.0","2.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Brian Clear","United States","2013-05-19","Flew FLL to DCA and return with Jet Blue. Both flights arrived early clean aircraft friendly cabin crew and no charge for first bag plus a very reasonable ticket cost. I find Jet Blue provide good fares with good service you cannot beat that.","","","","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Andrey Gerasenkov","United States","2013-05-13","JFK to FLL on May 8th. Once again completely satisfied with the service. I hope they will expand to more destinations in Latin America and Europe.","","","","","10.0","4.0","5.0","0.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lois McNally","Canada","2011-06-19","YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions about flights quickly and personally. When their help lines were busy I was able to leave my phone number and was called back promptly.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L McNally","Canada","2011-06-16","YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions quickly and personally. In my experiences with Air Canada there has been no customer support when things go wrong or the passenger has questions; being left with an un-answered phone line or endless automated phone menus does not count as customer service. Kudos to Westjet for placing their passengers at the top of their priority list! In these times of high fuel prices and competition between airlines Westjet stands out for both quality and service.","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Kroeker","Canada","2011-06-13","YWG-YVR return. Check-in slow have to drop your bags on the belt. Flight was fairly full poor boarding once on board FA's did their job that's about it. Selection of IFE was ok have to purchase movies AC is free. Buy on board food was avg. Arrived on time bags were fairly quick. The return a week later delayed an hour out of YVR no explanation or apology. Similar service not great FA's were downright rude chatting in the back. One water run was made throughout the whole flight. Bags arrived quick. Only reason I took WestJet was because the AC flight was sold out that day.","","","Economy","","2.0","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Simpson","United Kingdom","2013-05-28","Flew from Palma to Leeds on Saturday 25th May 2013. Departure delayed 12 hours from 11.05am to 10.55pm and during that time we were shown appalling customer service. Kept on board in fairly high temperatures for 3 hours with a small cup of water handed out and very little information. Eventually told plane would not be flying and so we had to get off. Put in a hot 'holding room' without sufficient seating and with no vending machines for food or water. We had all gone 9 hours without food and one small glass of water. By 4pm the plan was to schedule another flight meanwhile they planned to put us all on a coach to a hotel. At 8pm we were back at the airport and despite promises of a 9pm flight we didn't get on the (same) plane till 9.30pm only to discover once on the runway that there was now a fault with one of the doors and we had to return to the airport. This was fixed but then we were told we had lost our take off slot and had to wait another 30 minutes. In the end it was 10.55pm. Staff were nice enough. We will never use Jet 2 again simply because being cheap isn't enough.","","","Economy","","","3.0","1.0","3.0","","","","3.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Lace","United Kingdom","2013-05-28","LBA to Faro 13/05/2013. Plane was dirty going out and coming back seating on plane hard and uncomfortable. Would I travel Jet2 again? Don't think so.","","","Economy","","4.0","2.0","4.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Robert Wohler","United States","2013-05-10","As a Premier member on United - I tried JetBlue this morning - draining. Extremely long lines at security to begin - more importantly I was not assigned a seat until I got to the gate and the agent gave me the last row - no option was available unless I wanted to pay extra which I refused. I should have just paid more and stayed with United.","","","","","3.0","2.0","4.0","4.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Sauveur","Canada","2011-06-08","YHZ-YYZ-YHZ. Staff haggard looking and unprofessional with their constant chit chat about their personal lives. Flights late both ways and entertainment not started until well into flight. Poor selection of buy onboard snacks. Planes starting to show wear and tear.","","","Economy","","3.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Sebo","Canada","2011-06-06","Late again the last 6 consecutive flights with West Jet have not worked flights between Edmonton and Comox or Edmonton and Abbostford are always late sitting here right now waiting for flight no. 184 in Abbostford going to be one and one half hours late. Always consistent.","","","Economy","","2.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Rico","Spain","2011-06-01","YYZ-YUL-YYZ. Friendly service  onboard TV plenty of channels. Complementary drink during flight. Online check-in allowing selection of seat at no charge like other low cost carriers and electronic boarding pass option which I find useful. Both flights right on time.","","","Economy","","8.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Flannagan","United Kingdom","2013-05-27","Flew to Palma Majorca on 20 May 2013 circled Palma airport for a good 35 min. Told airport was busy when talking to other passengers off other planes seem like nobody else had problems. On the way back cabin crew miscounted passenger total 5 times in the end missed slot and had to wait on plane for 1 hour. Arrived back in Manchester and had to wait for 2 hours 10 min for baggage. No information given out about anything the staff are totally useless.","","","Economy","","","3.0","3.0","3.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Gordon","United States","2013-05-10","Jet Blue is the largest carrier out of my home airport Boston. Consequently I end up flying them quite a lot. So far in 2013 I have not had a single on time departure. When one gets delayed over an hour in each direction on a day trip to Washington DC its difficult to have positive feelings. I am not wowed that they pass out free snacks since there is not one healthy choice in the basket I just want to get where I am going. To me Jet Blue is Jet Late.","","","","","1.0","4.0","4.0","1.0","5.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Harold Ritzer","Canada","2011-05-25","Edmonton-Toronto-Edmonton over the long weekend. Flight there perfect - full but more than enough room. On time pleasant crew no complaints. Food sold and of poor quality. All bags arrived quickly. Return sat on the runway for over 1 hour because of a storm. The satellite system died and the flight deck gave no updates and failed to mention for a half hour that the runways were all closed - the flight attendants kept telling us we would depart ""shortly"". Overall it was cheaper than Air Canada and just as good if not better.","","","Economy","","9.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Tsvetcoff","Brazil","2011-05-17","Very old planes no comfort and meals are expensive. No reading lights my table was broken. It's low-budget but doesn't worth it.","","","Economy","","3.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J McDonald","Canada","2011-05-03","YVR-OGG return B737-800. Pre-booked online several months previous with seat selection for both legs. Generous baggage allowance at that time 2 checked bags 50 lbs each per passenger no cost. Now only one bag for free but this is still better than many other airlines. Check-in at YVR was quick no big lineups and assistance by WestJet staff was available for people who hadn't printed their boarding passes ahead of time. We had ours already so were able to go straight to check-in. Boarding is unstructured. I don't recall hearing an announcement for seniors or families with babies/toddlers to board first. Likewise there is no boarding based on seating assignments. It still seemed to go fairly smoothly but we were near the front of the line and also seated up front on both flights so were on board and seated early. The flight out to Kahului was delayed about 1/2 hour (may have been longer) due to a passenger being detained at US immigration and subsequently the airline had to remove her luggage from the plane. While we were waiting to depart the head FA requested two passengers from the first 6 rows volunteer to move to seats at the back of the plane (failing volunteers two passengers would have been selected and asked to move). Seats were comfortable with lots of leg room. IFE cut out after being airborne for about 1/2 hour after which it was movies only for 5.99. Gone are the days of free entertainment and meals. Free snacks (cookies bits & bites) and soft drinks tea coffee etc provided. Leaving Kahului was also straight-forward with no long lineups at check-in. Flight was smooth and again the FAs were friendly and helpful. Flight schedules both ways were good leaving YVR at 9:40 AM and leaving Kahului at 2:05 PM so nothing extreme either way. Baggage unloading at OGG was fairly quick but YVR seemed to take a very long time. Planes on both legs of the journey were clean and comfortable and both flights were enjoyable (screaming toddlers on the return flight notwithstanding). This was our first time traveling with WestJet and we would use this airline again.","","","Economy","","8.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Owen Jones-Cruickshank","United Kingdom","2013-05-20","EDI-ALC-EDI. At Edinburgh: Very quick check-in especially considering that we were a group of 14 school kids! Flight was 40 mins or so late plenty communication from staff but no explanation. Flight still managed to land in Alicante on time though! On the plane staff were friendly and helpful. All in all it was a good flight. At Alicante: Check-in was slightly slower but still better than most airlines I've been with. Plane delayed by an hour or so no explanation or communication from staff. On board the flight left quickly and staff were helpful and informative as usual. Flight landed 35 minutes late. Also the food was great but overpriced.","","","Economy","","8.0","5.0","3.0","5.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","T Rowell","United Kingdom","2013-05-20","We had a holiday in Albufeira Portugal 29/04/2013. We flew from Newcastle to Faro the jet2 staff at both airports and both flights were excellent. Transfers to and from airport very good. This is the sixth time we have travelled with jet 2 and we would certainly recommend it to our friends.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Riley","United States","2013-05-05","Our first (and only) flight with JetBlue. Red-eye from Denver to Boston connecting flight mysteriously doesn't arrive from NYC to get us home to DCA. No explanation just no plane. Delayed until 8.30 am then 10.30 then 11.30 and then delayed until 12.20. Four delays no explanations. Apparently JetBlue has a reputation for doing this. Never again.","","","","","","3.0","1.0","0.0","0.0","","","4.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Peter Moffat","Canada","2011-04-26","I flew back to Victoria from Winnipeg. The checkin time was 4:15am checkin lady was not in a good mood ordering me around with my luggage and generally being short there was no one else in line! I asked for a window seat and went for the security gate I then waited for most people to board. As I got to my seat I saw I was in the only seat without a window this was not good if I can't see out I get motion sickness. The flight didn't level off before I was feeling very uncomfortable - it was the worst flight I have ever experienced. If someone asks for a window seat there might be a reason. The checkin lady should have known that there is no window seat in the row she placed me or did she place me there on purpose.","","","Economy","","5.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Glesby","Canada","2011-04-25","YWG-PHX return. Friendly service outbound but the return flight wasn't their finest. The only good thing was that it left on time. The flight was hot and uncomfortable the crew seemed disinterested for the most part and only a couple of channels on the tv were working all of them news channels and their flight times on the way back are awful (gets in at 1:00 am).","","","Economy","","6.0","","","","","","","1.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Shyshkin","Canada","2011-04-25","MSY-YYZ B737-700 great service and comfortable seats. If you want food you have to buy it but the sub was tasty. Great PTV and was entertained well.","","","Economy","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Lynsey Kelly","United Kingdom","2013-05-19","We booked a very last minute flight and hotel through Jet 2 at Glasgow Airport after another travel company let us down after booking a package holiday through them and subsequently lost our holiday with them after they changed the flight details and did not notify us causing us to miss our flight and holiday. The staff at the Jet 2 desk in Glasgow Airport couldn't have been more helpful and salvaged our holiday as we were left with no alternative options through our original travel provider and extremely disappointed. Can't rate the level of helpfulness of the Jet 2 staff enough and will defiantly be booking through Jet 2 again.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Candy","United Kingdom","2013-04-16","Washington National to Boston. Great flight great service great plane. Modern wide leather seats plenty of legroom for someone 6'1 and live TV with over 35 channels. Also no fee to check bags like some other airlines. Complementary drinks and snacks onboard.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","L Barton","Canada","2011-04-20","I've flown Westjet often especially between Vancouver Island and Calgary and have been generally satisfied with flights and service. However on March 31st I took a connecting flight from Calgary to Palm Spring - hunger took over and I had no choice but to buy a snack. What a very poor selection! In desperation I tried the Ham and Cheese Sub. and took only a few bites it was terrible for two days following I suffered an upset stomach. Isn't it possible to serve a fresh sandwich?","","","Economy","","6.0","","","","","","","1.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Mottishaw","Canada","2011-03-19","Cancun to Vancouver BC boarded the plane on time but sat there for an hour and a half before being allowed back into the terminal. Told by the pilot the ground crew had ""scratched the plane"" and needed approval from Calgary to fly. After another hour and a half in the terminal we re-boarded the plane and sat there for at least another hour and a half before we took off. We were told by the pilot we would receive compensation from Westjet but 6 weeks later have heard nothing. Very friendly good equipment but a drink and a sandwich would have gone a long way.","","","Economy","","5.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Wilson","Canada","2011-03-19","Recently I booked a direct flight from Saskatoon to Abbotsford with a 45 minute stop in Calgary. With no prior warning we were asked to deplane in Calgary and see the WestJet agent at the gate for an announcement. When we reached the gate we found out that WestJet had taken our plane and rerouted it to Mexico and said that they second leg of our flight would be in 2 hours. That flight was cancelled and we ended up spending 11 1/2 hours in the Calgary airport. There was no apology or explanation from WestJet. While they did provide meal vouchers. Considering I was expecting a 2.5 hour flight and it ended up taking nearly 14 hours I would hope that WestJet would have a customer service representative to talk to. When I called the Super Centre I was told that there was no one for me to speak to and I should use their feedback section on their web page. I asked the agent how long I could expect to wait to receive a reply and I was told approximately 5 weeks. This is totally unacceptable. WestJet will be my last choice as an airline from this point forward.","","","Economy","","","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Taylor","United Kingdom","2013-05-19","First time flying with Jet2 for a mini break to St Petersburg Russia on 10 to 13 May - very impressed. Staff friendly seats allocated enough leg room and baggage allowance of 10kg. I would recommend this Jet2 trip to St Petersburg.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Hyland","United States","2013-03-22","I just got back from the Port Charlotte FL area using the Sarasota airport. I had non-stop flights both ways and enjoyed the trip. I was impressed with the process of ordering drinks whereby the Flight Crew came around and wrote down orders. I found this very efficient rather than blocking the aisle with a cart. Also they provided you with a full can of soda vs. other airlines that ration you by pouring 2 glasses out of a can. The snacks were also enjoyable as you were able to choose your preference. The free TV was a plus too.","","","","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Ali Geldieva","United States","2013-03-21","Flew from Boston to Punta Cana round-trip. Great experience except for the food selection. The entertainment was great lots of choices and the plane arrived in Punta Cana ahead of schedule! Staff pretty friendly and plenty of leg room. All in all not a bad experience the overall interior could use an upgrade though!","","","","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Gustavo Maciel","Brazil","2011-03-14","São Paulo - Rio de Janeiro / SDU to Belo Horizonte return. 2 airplanes offering very nice comfort for a truly low-cost Airline. The other B737-300 offered average comfort showing a bit of real age. I paid only 60USD for the return flight - a quarter of the price of the competitors. All flights in time except for the CFN-SDU one delayed for an hour.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Cutlan","Canada","2011-03-14","YYC-YYZ-CCC return. Booking a Westjet vacation was easy staff friendly. Not much price difference between Westjet and Air Canada vacations. YYC to YYZ leg uneventful check in cheerful and helpful. T3 has more places to eat with good service. Flight was okay cheery cabin crew. Paid extra for exit row when it used to be reserved for tallest passengers. Irks one to see a 5'3 person in there when you have tried to book it. The sandwiches were not bad all other snacks were junk food. No entertainment system to or from CCC but it is sat TV. Westjet staff in Cuba superb. Only real beef is no direct WJ flights YYC-Caribbean. The stop in Toronto is a pain. Value for money question is difficult to say as the distinction between AC and Westjet is blurring as Air Canada appears to be trying harder.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Lyons","United States","2011-01-21","GIG-POA. Service on flight was fine seat space good but as their flights seem to consist of multi-stop flights down the Atlantic when the flight was delayed at the beginning it accumulated into a 2.5 hour delay and as Infraero provides the staff for check-in the only WebJet employees disembarked on the plane just to check us in. We spent an hour and a half just with the flight displayed as ""delayed"" then the flight arrived 30 minutes later than it had delayed. The embittered passengers did form a sort of camraderie and the airline staff were profusely apologetic (although as noted they do not offer alcoholic beverages with which to reward us). The price was almost half of TAM or Gol (one-way was around R$100/US$60) and the planes themselves were well kept and quite comfortable. Don't know if this was just a bad day or not its just a very small low-budget carrier.","","","Economy","","4.0","","","","","","","4.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J B Herbert","United Kingdom","2013-05-16","Like John Prater we were on flight LS634 to Tenerife. Flight was cancelled in Tenerife jet2 were brilliant and within an hour of being told of cancellation we were on our way to a hotel for the night with evening meal and breakfast. That night we got a text from jet2 to say what time we were being picked up the next day.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Spicer","United Kingdom","2013-05-14","Return flight from Manchester to Pisa and can't speak highly enough of the airline. From online booking through to on time departures was all excellent. On our return flight last Thursday when about 30 mins from Manchester there was a problem with cabin decompression and the oxygen masks were deployed. The cabin crew remained professional and this kept passengers calm with no panic. We descended to 8000ft at which point the pilot came on apologizing for causing concern and thanking passengers for remaining calm. We landed shortly afterwards at Manchester albeit with a fire engine escort. All the crew including the pilots saw us off the aircraft and there were plenty of Jet2 reps at the carousel. Any airline can deliver in normal circumstances but we saw first hand how they coped when things go wrong and that's when you really do want them to deliver.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Tallman","United States","2013-03-12","Last 4 flights delayed significantly. 3 family members are currently on a 5 hour delay from Orlando to Syracuse. 2 other flights recently were delayed with mechanical issues. 4th was a weather delay. The mechanical issues are becoming more frequent which is both disturbing and frustrating. Getting fed up with air travel after 45 years of flying.","","","","","5.0","4.0","4.0","4.0","5.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Marian Shafonsky","Canada","2011-01-02","We were very impressed with the excellent service both going to Calgary and returning home to Victoria - both my husband and I needed some assistance in the terminals and were given very kind and courteous care at both terminals!","","","Economy","","10.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Jolly","United Kingdom","2010-10-12","Vancouver to London Ontario via Calgary. I was impressed with the service and the efficiency. For a low cost carrier they are far better than Easyjet and Ryanair - in service comfort and value for money. Westjet were excellent by comparison.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Keenan","Canada","2010-09-21","YYZ to YKA via YYC and back. I haven't flown Westjet in a number of years but I would say that their offering is comparable to Air Canada economy class. All three flights were more or less on time and trouble free. Seat pitch feels similar to Air Canada. I didn't purchase any food so can't offer an opinion on this. Air Canada's inflight entertainment is somewhat superior - they offer a wider variety of audio and video entertainment gratis while Westjet offers certain TV channels for free and premium programming (Movies and certain TV programs) at additional cost (there is a slot to swipe a credit card in the seatback to pay for this). I did find it annoying that the channel displaying the aircraft's position (a personal favorite) was 80% Westjet advertising and only 20% map. Overall I find the offerings of the two airlines to be quite similar and wouldn't hesitate to fly Westjet over Air Canada if they offered a lower fare or a more convenient itinerary.","","","Economy","","8.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Brock","United Kingdom","2013-05-14","Glasgow to Faro (Portugal) on a package deal to Brisa Sol Aparthotel in Albufeira. Flight out was hassle-free and smooth the plane quite comfortable apart from the usual lack of elbow room. Where Jet2 fall down a bit is on arrival at the airport - on exit from the arrival area there should be a rep at the exit to point you to the Jet2 desk but if there was we didn't spot them. The desks themselves were over at the side wall of the exit hall in the opposite direction to the main doors so we had to double back to find them. Given somewhat vague directions to the bus park. Over main problem however was with the car hire arranged through Jet2 Car Rental. Flight back was OK although that plane was a little less comfortable than the outward flight - the seats seemed rather hard. We could do without ""Radio Jet2"" assailing us constantly while waiting for take-off though thankfully silenced during the flight. Overall fairly good experience would certainly use Jet2 again with just a little attention to detail could be excellent.","","","Economy","","8.0","3.0","4.0","0.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Wadstrom","Sweden","2013-03-04","Flight from JFK-MBJ round-trip with family. Nice experience. Very good legroom comfortable seats and the best entertainment I've seen - they offered live TV. Flights landed ahead schedule both on outbound and inbound (45 min ahead schedule inbound). Free sodas and snacks. Only thing I can complain over is the food you can buy onboard for me as a European they were strange meals I would like to buy a sandwich or something similar. Will fly them again.","","","","","10.0","5.0","4.0","2.0","5.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Shyshkin","Canada","2013-02-26","CLT-JFK-BUF. The first leg of the flight was excellent on time with excellent flight attendants on an E190. On the second leg also on an E190 my PTV wasn't working which did upset me although it was only a 1 hour flight service was still great.","","","","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Doyle","Canada","2010-08-06","YYZ-YYC-YYZ. Outbound flight comfortable but a bit late. Return leg just as comfortable and was on time. Inflight service good entertainment was entertaining. Only complaint was the length of time it took for ""special handling"" luggage to appear upon return to YYZ. Overall good value and will fly them again.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Runions","Canada","2010-08-01","Has anybody noticed that you since a few months ago cannot check in to the front half of the aircraft by web check in? The front half of the plane is blocked out yet when you get on the aircraft there may be half the seats available. West jet advises that those seats are held for counter staff to have some flexibility. The other option they provide is to pay $10.00 at time of check in.I spend $10000 per year on West Jet but they are really nothing special anymore.","","","Economy","","5.0","","","","","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mike Tigg","Canada","2010-07-29","YYZ-LAS-YYZ I normally would have flown Air Canada on this route but they wanted double the price than what Westjet charged and I decided to give Westjet a try. Hassle free departure from Terminal 3 at Pearson (unlike Terminal 1 with understaffed US customs and brusque security staff). Outbound flight on equipment that felt aged with cheery staff relentlessly pushing whatever food they are selling. Tiny TV screens on back of each seat negate considering paying $5.99 to ruin watching a movie. Free TV programs for those who care. Return was in a brand new 737-800 that was not equipped with ANY in flight entertainment system as it had not been outfitted with such yet. One was advised to purchase reading material before one boarded. For a no frills airline it compares well to Southwest in its attitude and service and makes Air Canada look very overpriced indeed if one can substantially save on the fare on the same route as I did.","","","Economy","","8.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Graham Bates","United Kingdom","2013-05-13","2 May East Midlands - Lanzarote. Flight on time plane clean staff friendly and helpful. Seating fairly good and pleased to see recliners removed as it saves any arguments. This was the first time on jet2 as fed up with Thomson etc attitude that customers are a necessary evil. Will recommend its a pity they don't fly from Birmingham.","","","Economy","","8.0","4.0","4.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Barlow","United Kingdom","2013-05-05","Flew with Jet2 to Malaga in August 2012. Check-In at Manchester is a breeze from the ground level check-in and staff are always friendly. From check-in to departure lounge always in less than 15 mins. Flown with Jet2 ten times in the past 7 years and flights have always been on time. Flew on one of Jet2's 737-800's interior of the aircraft brand new modern and comfortable with great legroom! Again service given by the cabin crew is excellent with good prices on food and duty free items. Flying with them again this year to Murcia and can't wait! Will always fly with Jet2 as they are our first choice and offer great flight times at great prices!","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","B Wagner","United States","2013-02-06","Recently flew from Boston to Seattle. Reasonable fare and very pleasant flight. I fly frequently and find JetBlue to have the best customer service.","","","","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Tony Banwait","United States","2010-07-07","SFO-YVR return. Decent no frills airline that get you from point A to point B without all the glitz. Friendly cabin crew soft drinks and cookies served at no charge. Other snacks blankets and pillows available for a charge. The $7 charge for a blanket is excessive. Best feature is the two checked bags at no charge. Would fly again.","","","Economy","","7.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Andrew Coogans","United Kingdom","2009-12-20","SDU-BSB BSB-CNF and SDU-POA. All flights cheaper than the competition. Not a good first impression when Webjet had to transfer all passengers to Galeao Airport as their B733 couldn't land at Santos Dumont due to bad weather even though other airlines were operating. The genuine smiling crew made up for this though. All other flights left within a few minutes of scheduled time. Legroom a little tight but nothing too bad. Cabin crews invariably very friendly and welcoming. They appear to enjoy their jobs - I overheard one lady in particular discussing the company with an elderly passenger who hadn't flown with them before and she was very knowledgeable and was marketing the company well. Small snacks and complimentary drinks served on all sectors. Ground crew friendly and informative too. The only annoying thing is non-Brazilians have to book by phone or at the airport as the website isn't set up to receive bookings by foreigners.","","","Economy","","8.0","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Villela","Argentina","2009-05-21","São Paulo (GRU)-Brasília (BSB) and back all-economy 737-300. Simple Web site but functional easy to navigate book and buy - however in Portuguese only. Seat allocation can be reserved only by phone. Decent fares no surcharges transparent rules frequent promotions. Very friendly and efficient staff both on the ground and aboard; one can see they were very well trained and enjoy their work - a rarity today. Immaculate plane inside (in spite of a few worn paint spots on the fuselage) seat pitch better than in Gol or TAM. Announcements in English for foreign travelers. Food is a cold sandwich small but not microscopic and a small sweet - both very good. No alcohol but plenty of soft drinks fruit juices and mineral water. Punctuality was impressive - not a single flight delayed on the airport panels on both legs. The only real minus I saw was a very long time on the ground in stops (50-60 minutes) while one waits inside. My flights were nonstop but were it not so I'd be annoyed with that. Overall I was impressed and definitely recommend Webjet. It was a really pleasant surprise.","","","Economy","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Stephen Garrett","United Kingdom","2013-05-05","Flew to Tenerife South and return from Leeds/Bradford Airport. Flight out had a short delay and the return flight more or less on time. The seats were really uncomfortable and lacked padding but leg room was OK for the 4 hours and a bit that we were in the air. Why is it that when Jet2.com allows large groups of same sex passengers they have trouble with them? This happened on the outbound flight with copious amounts of alcohol being sold to this particular group and then a member of the flight crew having to read the riot act to some members for the group for their use of bad language. Don't serve them the booze in the first place!","","","Economy","","7.0","2.0","3.0","3.0","","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Theresa B DeFluri","United States","2013-02-04","Very disappointed. I paid over $300 for 2 seats for a round trip to Massachusetts (an hours flight). I booked the flight 2 weeks prior to my departure date. In order to sit next to my 13 year old daughter I had to pay $30 extra just to have 'leg room' and be seated next to one another. Planes are supposed to be ergonomically designed to carry passengers. Passengers have legs. Why do you deem it necessary to charge extra for appropriate leg space? Why not offer better food items and charge for that? That is something people might want to pay for but can do with out if necessary esp on a short flight. Proper leg room and sitting beside your own children should be a priority on your airline and not one that you must pay extra fees for.","","","","","4.0","4.0","4.0","3.0","4.0","","","2.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Francisco Ascaso","","2008-05-26","This airline is for day trips and short hops. I would not recommend it for connections with other flights or any place where you expect to carry more than one bag. It is cheap compared to Alitalia (which can be shocking in price sometimes for some rather short flights.) For the price the service was as expected and I'd fly them again but I would not recommend them to finicky fliers strictly a no frills operation.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John Prentice","United Kingdom","2008-05-20","Just back from return trip to Dubai. It was everything we hoped it would be. From the moment we stepped through the door at the Silverjet Lounge in Luton to arriving in Dubai it was smiles and excellent service from all the staff. It was the same on the return trip. On the outward flight with the window blinds closed it was hard to believe that we were actually on a plane. The food and drink served on board were excellent. We shall certainly use Silverjet again to return to Dubai.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Kendall","United Kingdom","2008-05-17","Luton to Newark return - absolutely fantastic. First class service from first class staff . An absolute pleasure to fly with Silverjet and well worth travelling down from North Yorkshire. No complaints whatsoever only praise.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Dobbin","United Kingdom","2013-05-01","Terrible flight Belfast to Lanzarote return. Jet2 use a 737 for this flight tiny plane so slightest sign of bad weather means you need to re fuel. Outward we were on Leeds Tarmac for 3 hours. Return stuck in Faro for 1 hour. Cabin crew said this refuelling happened on a Palma and a Murcia flight. Until I find out jet2 have bought some modern planes and aren't using 737s for these routes I will never travel with them ever again.","","","Economy","","2.0","1.0","4.0","4.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Macleod","United Kingdom","2013-05-01","Glasgow to Tenerife return. Checked in on-line with no difficulties easy bag drop at the airport. Boarding by seat number and fairly easy. Adequate leg room in 737-800 but the tiniest most uncomfortable arm rests imaginable (I had a constant battle with my neighbouring passenger for the use of the arm est!) good and pleasant service and with plenty of information from flight deck. Landing aborted about 1 mile from touch down after a very bumpy approach which certainly shut up the noisy drunk a few rows in front of us but the second attempt was smoother with a competent landing given the conditions. On return we were bussed to the aircraft this time a 757-200 which must have seen service in the Far East as the second language on the passenger warning signs was either Chinese or Japanese. Quite an old aircraft and comfortable enough but with the terrible arm rests. Twenty minute delay on departure with very little information from the flight deck throughout but arrival in Glasgow only a few minutes late. Good and pleasant service from the cabin crew and plenty choice for snacks and drinks. This was our fifth experience of using Jet2 and we would be happy to repeat the exercise. Perhaps seats are not as comfortable as easyJet's but added leg room does help.","","","Economy","","9.0","3.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","P Kamaev","United States","2013-01-17","On January 7 my wife myself and our 1-year old son were flying from Fort Myers to Boston on 4.35 pm flight #462. Flight was delayed twice. By that time we were all exhausted. Our new estimated time of arrival to Boston would be around 1 am so we decided to reschedule our flight to the next morning. Nobody from Jet Blue offered any kind of compensation or help with a hotel. Next morning the flight was delayed once again! Maintenance problems were cited again as a reason. It is very sad to see how badly maintained this airline has become and that we will have to choose another carrier next time.","","","","","","3.0","2.0","3.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John Lewisohn","United Kingdom","2008-05-16","Return flight to Dubai in May. The whole experience from arrival at Silverjet terminal flight itself arrival in private terminal in Dubai and the return journey was a delight. The flights arrived early in both cases the in-flight service was exceptional food was excellent and the seat although a bit narrower than some other business class flights was fine too. The best aspect is the private terminal in Dubai just having to avoid the main terminal and all associated hassle makes such a difference. I hope the airline goes from strength to strength whilst keeping the excellent prices under £1000.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Roger Green","United Kingdom","2008-05-10","Fantastic flight to Dubai last week excellent lounge and on board service both ways. Am glad that the cash injection will help them stay around.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Andrew Chesher","United Kingdom","2008-04-30","Excellent flight to and from EWR last week. Great service in the lounge and in the air on time both ways.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Pritchard","United Kingdom","2013-04-28","Flew with Jet2 for first time from Manchester to Lanzarote early April 2013. Departure delayed 10 minutes but arrived 20 minutes early. Cabin staff were pleasant and keen to help. The snacks looked better than the pre- booked meals. Flight deck information better than others and here I include Air China/Monarch/Qatar/Finnair. The seat pitch was also comparable to the aforementioned airlines. No IFE. The return flight was late leaving but arrived in Manchester some 15 minutes early. The Flight Deck and Cabin crew replicated the outbound crew in all respects. Following my pleasant experience my daughter flew with them to Rome and return and her experienced was the same. I am flying with them in June to Rome - enough said!","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","H Doherty","Ireland","2013-01-16","My sister daughter and I travelled from New York to San Diego on January 11. We originated our travel with Aer Lingus in Dublin that morning. Very impressed with Terminal 5 in JFK and our check-in was without difficulty. Unfortunately our flight to San Diego was delayed a short time but we had worse news to come when we had boarded and were ready to leave. Told we would have to change planes and were taken off to a different gate. In all we were delayed by approx 2 hours. Once we actually took off our flight was made very comfortable and enjoyable by the cabin crew. Despite being in the back row of seats next to the toilets we were impressed by our leg room. I would use this airline again.","","","","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Sue Parkinson","United Kingdom","2008-04-22","An excellent trip with Silverjet to Dubai - the lounge was a wonderful haven and the check-in process really can't be beaten. On-board the seat was comfortable if somewhat narrow but no rival for BA CW or Virgin UC - however as fares can be more similar to their premium economy products it really is fantastic for what you are paying. Other small things - the on-board entertainment was a little limited and would have benefited from more variety and the central tables could have done with being a little wider to accommodate the consoles. My main criticism would be the time it took to serve the food on the night flight to Dubai - given that it's a relatively short flight taking 2 hours to serve the food really isn't acceptable as this leaves very little time for sleep. Perhaps Silverjet could consider taking food bookings during the check-in process and have the food heated up ready for departure. Having said that the food was tasty certainly better than some of the appalling meals found in Virgin UC. The lounge in Dubai was very crowded when we arrived and didn't have the greatest selection of food or drink but the immigration process was at least stress free - as long as you are not the last to be getting your passport back. It was pleasing to see that the plane was nearly full - and seemed to contain a mix of business and leisure passengers. I hope Silverjet succeed as despite the niggles they really were a wonderful way to travel.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Peter Baynham","United Kingdom","2008-04-12","Luton to Dubai return. Don't rely on the Silverjet car service to pick you up in Dubai they admitted to me after it failed to show up at my hotel that they were having problems with it. Also seats do not fold fully flat and if you are tall like me difficult to get comfortable. At Dubai the aircraft sometimes has to park a long way from the VIP terminal and means a long bus ride. Terminal too small it has to hold arriving and departing passengers at the same time so you may not have anywhere to even sit. Terminal at Luton quite crowded not always easy to find a seat. A disappointing experience if you have paid the full flexi fare price. If you have got a saver ticket then fair value.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Matthew Furneaux","United Kingdom","2008-04-12","I've just endured a night of going nowhere except a 2 hour flight over the English countryside. The Dubai flight was due to depart at 2155 and we boarded on time. We then sat on the plane for 3 hours while a fault was fixed. I should say at this point that the crew were excellent and served us all whatever we wanted from the bar and did their best to provide information. When we finally took off the pilot soon broke the news that the fault had re-occured during take off and we had to return to Luton after burning off some fuel hence the flight going no-where. When back on the ground at 0400 the ground crew really tried their best to provide options but when you have such a tiny fleet these options didnt include transfering to another plane sadly. And that sums up Silverjet I think. When it works it really is fantastic. When there are problems although the staff are first class they simply do not have the infrastructure to properly deal with it.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Kieran Canavan","United Kingdom","2013-04-23","Sunday 21st April on a flight from Murcia to Belfast. Informed at 9.40pm we would be landing in Dublin at 10.05pm due to a scheduled runway closure in Belfast. On arrival in Dublin we were informed that we would be escorted to Belfast by coaches which would arrive at 11.30pm. All passengers were directed to an open shelter out doors (5c temp) at 10.30pm. There were a number of children and elderly and infirm passengers many of whom were suffering from exposure by the time the coaches arrived at 12.30am from Ballymena to take the passengers to Belfast. Meanwhile the Jet2 crew were met in arrivals at 10.30pm by a taxi to take them to Belfast leaving their hapless passengers in Dublin. In over 35 years travelling around the world this is the shabbiest treatment I have every experienced by any airline.","","","Economy","","","1.0","1.0","2.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K D Natarajan","Australia","2013-01-14","Las Vegas to JFK JFK to Buffalo (travelling with 2 young children) - Sep 29 1.54pm flight no 194. Flight delayed due to tech problem and cancelled for the same reason - was in the short queue for 3 to 4 hrs (very inefficient staff) to make alternative arrangements. Finally got boarding pass for flight at 10.30 pm on the same day and they issued voucher for a short stay in a hotel in Las Vegas - at hotel we discovered the voucher was for a taxi not for hotel stay - returned back to Las Vegas airport - complained about it in baggage check in area and waited for 10.30 flight. Return flight from Buffalo to JFK October 1 2012. Again was a problem during check in due to incorrect rescheduling done in Las Vegas airport on 29 Sep 2012. Will never travel jetblue again.","","","","","","4.0","1.0","3.0","3.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Tan","United States","2013-01-08","LAX-JFK. Flight delayed by 2 hours. No compensation given. Once onboard the flight attendants were rather unhelpful and rude. The aircraft has shown its age as it looks old. Great IFE though.","","","","","4.0","2.0","2.0","4.0","5.0","","","5.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Matteo Canavero","","2008-04-07","Turin to Catania and back operated by A320. I am satisfied by this airline you can save a lot of money obviously you have to renounce the on board service; however the flight assistant are kind and smiling. The pitch of seats is acceptable. To conclude Windjet is basic but very professional and confortable airline.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Nick Langford","United Kingdom","2008-04-04","Luton to Dubai. Great experience with Silverjet to Dubai. At Luton we chose valet parking and left the car outside the door of the Silverjet lounge. Lounge at Luton is great better than BA club lounges. The plane was 90% full which was good to see because Silverjet deserve to succeed. At Dubai you get off the plane  bus to VIP terminal sit down in the lounge while they stamp your passport and then you leave luggage lined up outside ready to go in the car! ten times better that the usual Dubai terminal experience. Return flight was very relaxed cabin crew excellent. food was very good. got off the plane at Luton walked to baggage reclaim  cases already there walked out of terminal to find car waiting 50 m from the door. Excellent! My only criticism would the poor selection on the inflight entertainment but that is certainly not a big deal. I would recommend Silverjet for Dubai over Virgin Emirates or BA. I still have my luggage!","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Leon Mills","United Kingdom","2008-04-03","LUT - EWR Return. My second round trip to the US with Silverjet in 6 months.This time around I used the transfer taxis from Parkway station there was one waiting and I was transferred to the terminal immediately. Lounge and check in at Luton once again a unique experience. I would recommend that you put your US first night address via the online check in I think it just makes the whole process even more straightforward in the lounge as the staff literally just have to get your boarding card. Outbound there were pre-flight drinks and the seat was fine. I worked for 5 hours using the in seat power for my laptop. Inbound I was on the late flight but it turned out they had cancelled the earlier flight and so combined the two so the late flight was full all but 4 seats. As mentioned previously this places a bit of a stretch on the Newark lounge. On board I spotted some empty seats behind me and asked if they could be used but was told there were not working properly they later sprung to life and I was moved to two empty seats enabling me to spread out. Overall another excellent Silverjet experience. The day after I got back I read in the business news that they haven't yet posted a profit but have made their lowest loss so far after flying for just over a year.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Ingham","United Kingdom","2013-04-16","Jet2 is our budget airline choice but on a recent trip to Budapest we had to put coats handbags and duty free under the seat in front on both outward and return flights so that the overhead lockers could accommodate the outsize carry on luggage. It is time this was stopped. The check-in staff should be more vigilant. These people are trying to avoid the cost of putting luggage in the hold but why should the rest of us sit cramped up with no leg room on their account. If you pay a fare you should be entitled to overhead locker room.","","","Economy","","5.0","4.0","4.0","0.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Allan Coates","United Kingdom","2013-03-28","Return flight from Faro 21st March 2013 LS 252 scheduled departure 11.50 am. Announcement at Faro delay 35 mins due to technical problems boarded 40 mins later sat on the plane for over an hour no movement from the departure point minimal a/c making it extremely uncomfortable. After five announcements water was offered. My son was waiting at L/BA had arrived at approx. 3pm after checking there were no delays before leaving home. Not at anytime was there any announcement of the delay. Eventually greeted with a £10 parking fee after already paying £2 fee just to be dropped off. We have travelled to Portugal about this time of year since 1998and had some other similar problems but not as bad as the last two years.","","","Economy","","3.0","3.0","3.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Weldon","United States","2013-01-07","Comfortable roomy seats with plenty of legroom the seats don't recline so far as to have the person in front of you almost sitting in your lap free snacks and a beverage individual TVs for all the seats (bring your own headphones or a $2.00 charge) and even a hot towel. Helpful and friendly staff at both airline counters and onboard and excellent flights from JFK to DEN and back. Returned 20 minutes early to JFK!","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Miller-Chan","United Kingdom","2008-04-01","I flew with my four and a half year old daughter on the 10am flight to Newark. This was our 3rd flight with Silverjet. As our previous experience with them was so exceptional; and we had a very tight three night turnaround; we opted once again to fly with them. My husband drove us through a blizzard to the terminal on the morning of the flight. As we expected there was a delayed take-off due to the need for de-icing. The ground crew were delightful and allowed my husband to join us for coffee before we boarded. Once onboard I enquired about the child pack for my daughter. I was told that you now give these out in the terminal. Flight crew were very apologetic and I was assured that one would be waiting for us upon arrival and it was! The last 45 minutes of the flight were extremely turbulent. I have never been sick during air travel before but actually became hideously sick during landing. I was terribly embarrassed and also concerned for my daughter as I knew she was frightened. The cabin crew were all so supportive kind and reassuring. They were professional and helped my daughter as well. I was met at the plane with a wheelchair by a wonderful young woman. She took care of everything right up until I got into the town car and reassured my young daughter all the way through. On our return to Newark for the 7:30 return flight to Luton we were greeted by the same young woman who had assisted me and the other ground crew. We were greeted by name and asked how I was feeling. The flight to Luton was excellent and I my daughter and I both slept for 5 hours. We arrived early to Luton and it was wonderful to be able to return to the terminal where we were greeted once again by name! Is the lounge or the seat as good as Virgin upper no; but the service and check in is superior. One thing to note is how child friendly they are. Silverjet now offers a child discount on all tickets as well. I am looking forward to my next flight with them in July.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Terry Morris","United Kingdom","2008-03-27","Luton-Dubai. We found the whole experience a delight from the moment you arrive at the Silverjet lounge at Luton you are being looked after. Cabin crew were attentive and helpful. On arrival in Dubai we still felt we were being treated as special.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Murray","United Kingdom","2008-03-17","LTN-EWR Return. We just flew this airline for the first time and can strongly recommend it. We caught a train (frequent service) to Luton Parkway from central London and were transferred to the Silverjet terminal by complimentary taxi. All relatively straightforward. Check in was the best I have ever experienced- staff take your passport and whilst you sit in the lounge enjoying breakfast they complete the check in procedure. Very stress free. Our outgoing flight was an hour late in departing due to adverse weather conditions but passengers were kept updated and the pilot himself came into the lounge to introduce himself and explain what was happening. This was representative of the whole experience - staff friendly (they ask onboard how you wish to be addressed) and courteous but informal which is a very pleasant departure from other airlines I have been on. Food was better on the outbound leg and the departure lounge in New York is a little small but overall this was one of the best airline experiences I have ever had and despite the inconvenience of leaving from Luton will certainly be using them again. Re previous comments about passenger numbers - our flights were both running at about 80% full - I only hope that this continues to improve as this airline deserves to succeed.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Espin","United Kingdom","2013-03-28","3 hours late taking of going to Funchal. 2.5 hrs stuck on the plane ran out of food /drink. Online check-in - not given seats together so had to pay extra. 2.5 hours late back to Leeds 30 mins stood up on bus before allowed on to board plane ran out of food/drink on return £2.25 if you want tea but 4.50 euro if paying in euros. Will not fly with jet2 again.","","","Economy","","","2.0","1.0","1.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Johnson","United States","2012-12-31","Gave my seat away and bumped me to a later flight. Apparently if you select ""no preference"" as your seating option when buying your ticket you have to go to the customer service rep before boarding and have them assign you a seat. At no point in the process of purchasing the ticket or checking in and obtaining the boarding pass was I told this. When I scanned my boarding pass at the gate I was sent to the customer service counter where I discovered that they had given away the last spot on the flight already.","","","","","","2.0","1.0","0.0","0.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Delargy","United States","2012-11-26","JFK to Fort Myers. Staff were helpful and friendly. Stewardesses were courteous. Inflight TVs are great. Also the first bag free check in makes sense. A great experience especially when traveling with two young children.","","","","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Greenberg","United States","2008-02-27","EWR-LTN return. I strongly recommend Silverjet. The check-in procedure is a revelation. No check- in counters Silverjet staff takes your baggage and passports invites you to sit in their private lounge and bring you your boarding pass. Onboard service was excellent. Seats extend to flat but not to fully horizontal. On evening flight from NY food service was quick allowing an overnight sleep. Both flights approximately 75% full. Luton Airport may be a bit far from London compared to Heathrow but with the expedited boarding at Silverjets private terminal the total time door to departure is the same. This is biz class for less than half the price of the majors. Give it a try.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Morris","United States","2008-02-21","LTN-DXB. Check-in and boarding at Luton was incredibly easy and personal and the private terminal was very comfortable and spacious with very nice shower facilities (food not worth mentioning). This makes up for the headache of accessing Luton airport from Central London. Onboard food was below par. The cabin although comfortable and new was nearly empty on this flight. Arrival at the VIP terminal in itself almost makes the entire trip worth it as there is no hassle or waiting in Dubai's notorious passport control queues. However there was some confusion in finding where to go as this is currently the only commercial airline that uses this terminal and Silverjet staffing here was sparse. After wandering into a private waiting area a few of us were ushered upstairs by a non- Silverjet employee to the correct facility. Agents casually take your boarding passes and return them to you as you relax in the very upscale facility. However their Dubai lounge inconveniently lacks shower facilities and the staff is not subtle about rushing you out as they have shift focus to greeting departing passengers going back to Luton. Silverjet has some issues to iron out but overall is a product worth giving a try.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Joseph","United Kingdom","2008-02-17","I flew Silverjet for the first time. A fantastic level of service from start to finish. Excellent airport lounge away from the crowds and with Silverjet passengers able to enjoy a range of food wine champagne fruit juices newspapers and facilities such as showers. The service onboard is as good as the best with personal entertainment systems and friendly yet professional service. The meals onboard were delicious.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","John Prater","United Kingdom","2013-03-27","I was booked on Flight LS634 from Tenerife on 23/03/13 which was cancelled due to the closure of East Midlands A.P. We were looked after so well until we could be flown out on the 24th. A generous luncheon voucher at the airport then quickly transferred to a hotel for an overnight stay with evening meal and breakfast included. Hearing what other carriers provided or rather didn't provide Jet2 excelled themselves.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","John McCormick","United Kingdom","2013-03-26","Our trip was from Leeds/Bradford to Madeira. Very impressed with the leg room. Like the way seats were allocated. Staff very friendly and helpful in the air and at the airports. Will check out Jet 2 first for next holiday.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Luis Ortiz","United States","2012-11-13","Orlando to LaGuardia round trip. Flight left late by 15 mins but still got us to NY 20 mins ahead of original time. Service was great friendly hosts and entertainment was excellent with my own TV.","","","","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Matthew Furneaux","United Kingdom","2008-02-12","LTN-EWR return. The product remains unbeatable value in my view. Valet parking at Luton is quick and easy and private security line is almost the best bit - it just saves so much time. Onboard the new menu was an improvement and the wines also. In pure value and service terms I dont think they can be beaten.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Simon Lee","United Kingdom","2008-02-07","Luton - Newark return. Luton experience is worth the price alone and the little things show the thought they have put in to the whole experience. I loved the fact there's no announcement to the gate - just someone politely informing you which door to go through. Inflight experience equally superb - even being asked how I wished to be addressed by FA; and proper food/wine. Newark's a great airport - efficiently through Immigration (don't think there was a dedicated lane though??) and although the Lounge is not as good as Luton it's still great and you still get a quick easy check- in and great service. My only worry for the long term is that both flights were only two-thirds full and with Maxjet going under recently - does the model work?? Hopefully it does as we'll definitely use them again!","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Cunningham","United Kingdom","2013-03-25","Booked flights to Lanzarote from Glasgow on 2/1/14. Within 36hrs the flights were changed. The flights are now 4hrs later. Although it is only a nuisance for this holiday its about time that once times are advertised they cannot be changed. Hard to plan journeys that may include a transfer flight.","","","Economy","","4.0","0.0","0.0","0.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K McCarthy","France","2012-10-30","IAD-JFK E190 Had an Even More ticket. I seen no evidence of Even More Speed at IAD. Ended up in the normal security line. Seat was spacious. We encountered a 2.5 hour delay due to a dent found on the aircraft. I do believe they should have let passengers disembark. However IFE was switched on and snacks distributed so they managed the situation very well. The complete product in a normal situation I think is great.","","","","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Nigel Chism","United Kingdom","2008-02-05","LTN-NY and back. Staff on the ground and in the air all very helpful and could not do enough. The lounge facilities are great the private (at Luton) and fast track (at Newark) security worth the price alone. In 35 years of travelling to the US I have never been in and out so quickly. I paid less than BA Traveller Plus or Virgin Premium Economy. May Silverjet prosper and add more routes!","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Simon Craimer","United States","2008-02-05","Everything was amazing apart from the late arrival into Newark on the return. Seats entertainment and food amazing. FAs friendly. Fly Silverjet -its worth it!","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Chris Martin","United Kingdom","2008-01-30","LTN-DXB :no stress of having to frantically scan a big LCD screen every 10 mins to find your check in and gate number there is only one! No unwanted numerous announcements one after another telling you its your final call simply a polite invitation in person to mention that you may board. I think there were only two during the entire journey start to finish a captains brief on departure and arrival. Courteous security - they do they exist here. Enthustastic cabin crew who smile and talk to you Delicious food and a comfortable bed. On arrival Champagne breakfast with unlimited coffee at exec lounge Dubai again 'personal' treatment.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Harry Bratley","United Kingdom","2013-03-22","Malaga to LBA. Old 737 showing lots of wear and tear. Although the inbound flight was early and boarding started 45 minutes before the scheduled departure time we still left late due to the fiasco of boarding a full plane. Row numbers for boarding were announced to get the passengers at the back on to the plane first but nobody could here what the Spanish ground staff were saying so everyone just rushed to get on. The size of carry on bags is now becoming a big problem for Jet2 and they need to police this better. At check in we were asked if we wanted to check-in one of our 'wheely' cabin bags for free which we were more than happy to do. But obviously most passenger didn't and it was just chaos! My main complaint is that you can no longer receive 'My Jet 2' points on any Spanish routes. I will now seriously consider Monarch now that they are flying full time from LBA and their seats are much more comfortable.","","","Economy","","6.0","1.0","3.0","0.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Trevers","United States","2012-09-09","JFK-CUN-JFK. To my great surprise the TV and satellite radio were actually working throughout both flights. Crew generally friendly. Both flights landed early. Sat in extra legroom seats where I suspect that many others had not paid but checked in without seats and were given the premium seats since that''s all that was available. On the return though I checked in online I was sent back to the ticket counter since an online boarding pass must still be stamped. And there is a $21 departure tax which most other airlines include in their ticket prices. But with Jetblue it must be paid at check-in.","","","","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Shyshkin","Canada","2012-09-09","BUF-BOS-CLT and return. All four flights on an E-190. To Charlotte the planes were clean with nice FAs excellent working PTVs  on time flights and served with snacks and drinks. Back to Buffalo the first flight got delayed for 30 minutes due to heavy storms and I was afraid I was going to miss my flight in Boston. Although when I arrived the flight was supposed to have left but they kept it at the gate until I arrived 20 minutes later! PTV's weren't as good on the return flight was the only problem. Excellent airline overall.","","","","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Keith Pirie","United Kingdom","2008-01-22","Like a breath of fresh air. Came across Silverjet by chance during Dec scrambling to get flights to Dubai for family holiday. Silverjet takes all the hassle and stress out of immigration into Dubai. Staff at every junction could not be more cooperative.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Steve Roberts","United Kingdom","2008-01-21","My fourth trip with Silverjet and it is an outstanding service especially for the price. Although Luton is a little further than Heathrow and Gatwick for me there's no time needed for check-in so overall it's quicker than fighting the crowds in a London airport. The lounge at Luton is outstanding service onboard is friendly and efficient food is excellent and it's a comfortable seat which is almost lie flat. As others have said the Newark lounge is not as nice (it's comparable to many other business lounges but not as good as the one at Luton). The last time I went I took my wife and eldest daughter (so there were three of us) for the same cost as flying one person in Virgin Upper.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Steve Evans","United Kingdom","2008-01-17","Silverjet last week from Luton to New York. The Silver lounge is peaceful relaxed and without fault - staff couldn't do enough for us. Onboard crew were a pleasure. The food was by far the best I have had on a flight. The only criticism I have was the lounge in Newark which was in no way comparable to Luton. It was too small for the amount of people in there - but I'm sure that will improve as it becomes more established.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Brian Harrison","United Kingdom","2008-01-08","London - Dubai. Flight a real pleasure but the main reason to fly to Dubai with Silverjet are the private terminals. Valet parking at Luton no queue for check-in or security. At Dubai we were ushered into the lounge and our passports were stamped with visa while we had a glass of champagne. They were returned shortly and our bags were ready to collect from the from the front of the terminal near to taxis. Anyone who has flown into Dubai will know what a difference this makes.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Peter Hetherington","United Kingdom","2013-03-19","Booked our holiday in October 2012 flew to Lanzarote on 28/02/2013. Paid for extra legroom when we boarded I noticed we did not have extra legroom seats as we had chosen booked and paid for I notified the stewardess who told me we should have been notified and we would get a full refund. This is not the point if we had known there was no extra legroom we would not have booked our holiday with them. The same scenario on the return journey two weeks later other passengers were also complaining about the non existent extra legroom they had paid for yet not received - just not good enough.","","","Economy","","","2.0","4.0","3.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Paul Wallis","United Kingdom","2013-03-18","Flew from East Midlands to Tenerife South 2nd March with the return trip 16th March aircraft was a 757-200 which was clean and tidy but showing signs of wear and tear. On outward flight booked extra leg room in seats Row 2 A&B a complete waste of money as you are up against the bulkhead of the toilet same situation if you book the Row 1 seats too simply no extra legroom! The seats however are just so uncomfortable the base has some padding but the back is like leaning against a plank of wood! After a 4 hour flight to TFS I had had more than enough! Return trip we had booked seats in Row 6 and indeed got the extra leg room which was ok but the seats are still so uncomfortable flight arrived half an hour late at Tenerife giving the excuse they had been held up by ATC as Tenerife was congested however the flight just about made the time up on the return so no real problem. All staff were well turned out and very helpful from the meet and great at the bag drop off the cabin crew who were attentive without being over the top trying to sell their wares to the flight crew who were very informative a real credit to Jet 2. If they could sort the seats I really think they would take some beating.","","","Economy","","7.0","1.0","4.0","3.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Christopher Lucas","United States","2012-09-06","Aug 28 from Baltimore to Boston. Check-in staff friendly and helpful with getting me on their next flight after I missed mine. Flew an E-190 Regional Jet. The E-190 had more headroom and the seat was more comfortable than I expected it to be. Decent legroom. Plane very clean. DIRECTV was great. Complementary soda/juice and light snack offered. Smooth efficient boarding process. Very friendly cabin crew. All around great experience. Flight was on-time.","","","","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Arron Zubier","United Arab Emirates","2008-01-04","Another superb Silverjet flight Luton to Dubai leaving on New Years Day. Crew very professional friendly and have a smile you can see is not fake. My only worry is that on the 3 occasions I have flown Silverjet between London and Dubai the planes have been virtually empty so I sincerely hope that the numbers pick up as it would be a great shame if they had to stop the service.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Sandhu","United Kingdom","2008-01-03","Flew to Dubai and service brilliant. Private terminal at Luton check in arrival and departure at private terminal in Dubai marvellous. One has to pay more than twice to experience this service with other airlines. Silverjet staff are friendly and helpful.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Grantham","United Kingdom","2007-12-27","Luton-New York-Luton. I felt the crew were not as experienced as an airline like BA but they were very friendly. Meals tasty. I appreciated the personal space in a cabin that's all business class. A small point but there were no trolleys. Everything was served individually from the galley on a tray which felt more special. Inflight amenity kit was disappointing presumably a money saver. Luton surprised me as an excellent airport or at any rate the Silverjet terminal which is outside the main terminal. Check in at Luton and at Newark was at the entrance to the Silver Lounge close to where the taxi drops you off. I thought this arrangement was much better than queuing at desks with other airlines. Silver Lounges had snacks and drinks available including champagne and a good selection of magazines and newspapers and Luton had its own security channel which was hassle free. A different way of flying transatlantic and in almost every way much better.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Willis","United Kingdom","2013-03-12","Manchester to Las Palmas and return Excellent flights both ways on newer 737-800 aircraft. The cabin crew on both flights were friendly and efficient and the food and drink available to purchase was of good standard. The seats are a little uncomfortable however the legroom is more than adequate over all I would recommend jet2.","","","Economy","","10.0","3.0","5.0","5.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Shah Dhaval","United States","2012-09-05","Flew from EWR-MCO-EWR. Good Direct TV on both flights. Complimentary snacks good and you can ask for more. As a matter of fact on the return journey the FA came for a second round of snacks. Would definitely fly with them again. The only negative comments on our return flight they changed gates without notice to passengers. When we approached to one of the ground staff for this they apologized for it and said that was done because of operational reasons and they were supposed to make the announcement.","","","","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Cooper","","2007-12-26","I have heard of their demise today a great disappointment. My first experience with them was arriving with my wife at STN last year to hear of the last minute cancellation of our IAD flight due to supposed mechanical failure (underbooking more likely). We were immediately flown out to NYC on Virgin Upper Class from LHR after an M25 dash and transferred to Washington on the next day following a dreadful overnight stop near JFK. Our return flight from IAD was excellent in every respect. Having taken up our initial experience with their PA department on our return I heard from them three weeks later - with an offer of two free return flights to anywhere on their network. We took this up in June for a California flydrive via LAS. Outward flight was again excellent in every respect and Stansted was a revelation - but Maxjet let themselves down with a 3 hour delay at LAS on the way back because of a glitch over catering equipment that left them with the need to wash and sterilise the set used on the outward flight. Once we were in the air it was the usual good standard. Had they not gone under we would almost certainly have flown with them again.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Hayes-O'Connor","United Kingdom","2007-12-24","The Luton experience could not be beaten. We arrived at the Silverjet terminal having pre-booked valet parking. We were met kerbside and invited into the terminal whilst the baggage was unloaded. It took no more than two minutes for the bags to be tagged and the cars keys taken care of and then we were off to the lounge. I would recommend taking breakfast in the lounge prior to the 10.00 departure to Newark. Check in was completed over a coffee in the lounge and the staff changed our original seats to better accomodate our party. From lounge to a/c via a bus was hassle free. On board the crew were very friendly and attentive. The seat was comfortable but mine would not recline fully. As it was a day flight this was not an issue. The in flight entertainment via your own portable screen is great until you want to keep watching a movie whilst dining. There isn't enough room for two screens and two laid up dining positions. We decided to share one screen. The toilets on board are clean but a little functional for a business class service. The food was very good although the pre arrival snack into Newark was very average. the cabin crew were attentive throughout the flight. At Newark we were off the flight and through customs in less than 20 minutes. Our friend in Newark was waiting for us in the Silverjet lounge having been invited to wait for us there. Our return flight was as hassle free as the outbound journey. Other comments on this site cover the lounge at Newark. Crew were again very friendly and professional. Food was again very good although breakfast a little disappointing. The angled lie flat seat was a little uncomfortable for me but everyone else seemed to be sleeping. Arrival into Luton faultless. We were sat in the car bags loaded within 30 minutes of the aircraft landing. The car was parked 50 yards from the terminal when we arrived. The Silverjet staff brought the car to the door of he terminal and loaded the luggage whilst we waited inside. Punctuality in both directions very good. The bottom line is that this is a good product for the price we would certainly use Silverjet again and would recommend them.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Bill Harvey","","2007-12-20","Stansted to Vegas return - I was worried when Maxjet shares were suspended the day before my outbound flight. But both flights were punctual food good liberal quantities of champagne comfortable seats very reasonable prices. The plane was only half-full so I had a double seat to myself. Staff were helpful though seemed new to their jobs - I could see them reading from the manual as they made various announcements. I can't compare to full- price business class but compared to economy transatlantic flight this was an excellent way to travel for not a great deal more money. I hope Maxjet survive their financial hiccup because the service was excellent and I'd like to travel with them again.","","","","","5.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Taylor","United Kingdom","2013-03-07","Travelled to Tromso for cruise. Very impressed with communication and replacement arrangements when fault with plane at Gatwick. Unwell on flight and stewardesses caring. Efficient check in system both ends. Good size seat belts too.","","","Economy","","9.0","4.0","5.0","4.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","David Maxwell","United Kingdom","2013-02-04","Took a Jet2 flight from Belfast on 20/01/2013 to Lanzarote but on the way back had to fly via Faro to refuel as they only use a 737. Lot of hassle and will not use again on this route. Crew were great but come on Jet put a 757 on this route.","","","Economy","","","3.0","5.0","3.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Saylor","United States","2012-08-28","I flew out of Baltimore to Seattle. I had to make a layover in Boston. Flight from Baltimore to Boston was relaxing and stress free. The free DIRECTV was a great bonus. The only con that I do have is that the seat that I was in made a very annoying sound whenever I tried to recline. Flight from Boston to Seattle was also stress free even though it was a red eye. On the long flight home I bought myself a BEEF UP box and it was good. With the free DIRECTV and a full stomach on the long flight home it was relaxing.","","","","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Stuart Hawksworth","","2007-12-20","Stansted to Las Vegas return. Check-in fast track security and lounge were excellent at Stansted. Service and food on the flight was good (better food than Continental Business First out of Birmingham). Seats old but comfortable and did not mind manual controls. Outbound there was a lingering smell from the toilets in the mid section which the crew sprayed with air freshener a couple of times. Check-in was very good at Las Vegas - no massive line - and the lack of lounge was no big deal given the cost of the tickets. Inbound was a good flight very pleasant crew and altogether a great experience. A much better product than premium economy with other airlines.MAXjet Airways - by Steven Neerkin","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Brathole","United States","2007-12-20","The whole setup at Luton with a private security channel is very convenient and about as hassle free as an airport experience can be these days. The Luton lounge is decent enough at least on par with an average business class lounge but not nearly in the same league as the Virgin Clubhouse at Heathrow. The Newark lounge is just a partitioned area in the arrivals hall without its own bathrooms etc so left a little to be desired. Also the security at Newark is just the standard lane shared with other airlines. In flight experience was similarly a slightly mixed bag. The flight attendants were friendly but seemed rather inexperienced and the food service was not particularly impressive. But the seat provided a good level of personal comfort which is really what matters most on a long flight. It had a continuous range of adjustments from upright to various reclining angles to (almost) flat and was more than adequate for getting some good sleep. I preferred this to the more plush Virgin Upper seats where the lie-flat design offers no positions between a limited initial reclining range and being turned fully flat. Overall the airline left you with the feeling that they are not quite as slick and professional as they would like you to think as some aspects of the end to end service package seemed a little half baked and improvised. But the positives easily outweighed the minor shortcomings and the bottom line is a great value for the money.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Gregson","United Kingdom","2007-12-20","Luton to Dubai. Punctuality good service in the lounge was excellent inflight food very good and overall general service great. Seat doesn't recline to flat but I easily managed to get sleep. The lounge at the executive jet terminal in Dubai is a little cramped however the hassle free experience of using that terminal rather than the main one in Dubai is great. My only negative points are that on arriving at Luton Parkway I didn't see any of the Silverjet free taxis and got a wet walking from the bus stop to the Silverjet Terminal. But both are minor points and I will be using Silverjet again on this service.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Williamson","United Kingdom","2013-01-25","Have flown Glasgow to Malaga and Lanzarote in the last 6 months. All 4 flights were a delight. Very quick check-in and friendly staff. Good legroom and comfortable seats. Planes clean and well ventilated. Food and drink reasonably priced. Price and flight times good. If possible will use Jet2 again rather than a certain other low price airline. Other good point is the 22Kg baggage allowance.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","H McDonald","United States","2012-08-20","LAS-LGB. Short flight on A320. Staff at gate very helpful. Lots of leg room. Snacks and drinks. FA's quite nice. Live TV was great.","","","","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Naylor","","2007-12-11","STN-LAS-STN. Overall a very pleasant experience. STN check-in is quick and the Fast-track through security a bonus. The lounge at the boarding gate is a little small. Aside from that it offers all the standard biz-class trimmings. On time departures in both directions we also well received. The 767 cabin is bright and spacious. The website 'tour' of it doesn't do it justice. The seats are very comfortable enabling a comfortable nap but they do not recline to horizontal. On board service is good and the food quality fine although the menu could have a little more variety. This is a better product than the various premium economy services available and I would use them again.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Wilson","United Kingdom","2007-12-10","I flew Silverjet last Sunday - late leaving my home in Richmond and was sure I was going to be late getting to Luton airport. I arrived 25 minutes before the flight was due to leave and the process could not have been smoother. There was no check in - they took my bag gave me a cup of coffee and brought my boarding card in the lounge. I was onboard 15 minutes after getting out of my car (which they parked for me!). Food was simple but really tasty. Seat very comfortable. The lounge at Newark is small but they have the same check in and boarding process (although security was shared with a BA flight).","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John Henshaw","","2007-12-07","We have just returned from our first trip on Maxjet STN Las Vegas return. A few more comfortable seats at STN would have been appreciated as we were sharing with a JFK flight and the room was pretty full also a facility at Vegas would have been a bonus. However the fast track check in at Stansted facilities of the lounge punctuality of the flights comfort and legroom willingness and friendliness of staff and quality of the food could not be faulted. Excellent service and value for money.","","","","","5.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Toulson","United Kingdom","2013-01-08","I travel with Jet2 probably 8 times a year from EMA or Leeds Bradford usually to Barcelona Malaga or Tenerife. It's my preferred low cost airline largely because of those hard plastic seats! I fit reasonably well into the new 'skeleton' seats but I can also use the tray table which is unheard of on most flights where they get jammed on my front part way down. I'm not allowed in the exit row extra legroom seats due to being partly disabled so I appreciate a bit of room in the rest of the cabin. I've never had problems with staff or delays - although this could be the signal for a bad flight when I go to Tenerife in 2 days' time! It's worth remembering though that delays are not always the fault of the airline.","","","Economy","","9.0","4.0","5.0","5.0","","","","3.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","N Francis","United Kingdom","2013-01-08","GVA-MAN. Plane almost completely empty (around 18 passengers on a 737) and we would have left early had one passenger not boarded 5 minutes late. We missed our slot and were 45 minutes delayed). Obviously plenty of space but even if full I would have had no issues with legroom (and I'm 6ft 1). Welcome the 'no recline' seats which were comfortable for this trip. Cabin clean and fresh. Catering not too overpriced and cabin staff couldn't have been friendlier. Arrival into MAN parked at a remote stand but buses were waiting and we were in the Terminal 1 within 10 minutes of landing. Just managed to miss the Emirates A380's passengers at immigration or we would have had a long wait. Terminal 1 arrivals is a complete shambles and clearly unable to cope with the amount of passengers it needs to process.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","M Hutton","Canada","2012-08-01","Went from BUF to TPA in February. The flight was on time (both directions). The plane was clean and had decent leg room. The kids liked the TVs and snacks. I liked that I didn't have to pay an extra $35 per checked bag like other airlines. Overall our experience was very positive and I would not hesitate to fly with JetBlue again.","","","","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Solum","United Kingdom","2007-11-30","I give them very high marks for product and service - the only let-down is the seat not going 180-degree flat - which hinders sleep a bit as I tend to slide down. The leg rest is firm and presses on my feet but after all these flights I've worked out a solution - sleeping on my front and I don't seem to slide. Service is great food delicious. Canapes menus done by Le Caprice restaurant in London meal service served properly (no tray service) excellent breads and more. Top of the list goes for lounge at Luton - a haven of comfort. It removes the airport experience and passengers board in a calm and relaxed manner. I understand that EWR lounge is being improved. Only once have I had immigration lines at EWR (and this was due to a computer glitch) never any security issues - another huge boon in using this airline. Improvements and changes are constantly being introduced including better wines different catering re-designed lavatories availability of toothbrush & paste etc. Being a small carrier they can easily react to customer feedback and change things quickly. Great value for money with good levels of friendly service and comfortable seating equals a winning proposition for me! My last flights were 99 out of 100 pax outbound 76 out of 100 inbound - so good loads. From disembarking at LTN last month to car = 17 minutes. Speedy. From landing it was all of 26 minutes.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","I Ponton","United Kingdom","2007-11-30","Silverjet LTN to EWR and very impressed with the service. Great seat good IFE and excellent food. The angled flat seat was good for at least 3 hours sleep. The crew were friendly and very attentive. The only points that I think need addressing are the toilets need sprucing up they don't look like toilets on a business class only service and more storage - teres nowhere to store anything around your seat. Apart from these minor points Silverjet is well worth the money and their private lounge at LTN is brilliant and very easy.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Alan Stamp","","2007-11-27","Returned from Las Vegas and found the experience a revelation compared to economy class. The leg room is very good (60"" seat pitch) with nearly flat seats (160 degrees). The lounge at Stansted was very good and would have been appreciated at Las Vegas where there is not a lounge. Food much better quality than economy. Service on the return flight a little slow due to training of new personnel but not bad enough to ruin the experience. Overall very good value for what you pay and I would not hesitate to recommend this airline to anyone as a superior and cost efficient alternative to economy or prem/economy with major airlines.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Gray","United Kingdom","2013-01-07","Newcastle to Palma. Plane was ok on the outbound trip though seat comfort is terrible. On return flight the plane looked terrible inside panels were hanging off taped up to repair them just no feeling of security. Will never fly jet2 again.","","","Economy","","2.0","1.0","4.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Phil Anderson","South Africa","2012-07-24","New York JFK to Orlando Int Florida. Airbus A320. Very friendly ground staff. Nice plane lots of legroom and seat width and comfort was great. Pilot got us through thunderstorm with minimum bumps. Took off on time and arrived on schedule despite holding for traffic close to Orlando. Great cabin crew.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Peter Park","","2007-11-27","JFK to STN. The good - easy and efficient check-in (check in opens at JFK at 4:00 PM for 8:15 PM flight); Good lounge shared with other airlines - good food and amenities and beverages; Good escort through ""fast track"" security - basically you go to head of reguar security line; Good seats - a little dated but quite comfortable with perhaps 80% recline; Good but not great food served tray style - not like mainstream business airlines. Skip the greasy 3 cheese omelet for breakfast Fruit plate is a better choice.The ""not quite up to business class"": Crew do not work as a team and appear not to have worked together before; Plane is a little dated (we got the one that had been with some Asian airline given the signs in Chinese characters as well as English) We were kept informed of delay updates (see below) but helpful staff coordinator suffered from lack of information from others. The bad: Captain did not show up but either the original one or another was flown in from Charlotte NC while we waited -- 8:15 PM takeoff became 11:45 takeoff. Would I fly MaxJet again? Yes at the $521 (including taxes) one way fare The key is what others have posted: If you are used to mainstream airline business class you will be disappointed but if economy or premium economy is your experience you will be impressed.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Arron Zubier","United Arab Emirates","2007-11-27","Just flew in this morning on their new service from Luton to Dubai and being a Silverjet first timer I have to say I had a great flight. Being 6ft and of large build I have yet to be able to sleep for anything more than 20mins or so on a flight imagine my delight at having slept for 5.30hrs. The ground crew at Luton very friendly and professional and crew a delight. I think the toilets on board could do with some modernising as they do not reflect the feel of the rest of the plane. Silverjet for me is way to go now when flying London-Dubai and vice versa.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Derek Hill","","2007-11-12","Las Vegas to Stansted Be warned there is no Maxjet lounge at Vegas - and no lounge-sharing arrangement. I was forced to purchase a day-pass to the United lounge. Maxjet have let themselves down very badly in that respect. One of their managers at Vegas told me in response to my complaint that they have been trying for over a year to get some space! Otherwise the trip was satisfactory. I've used them several times before for the STN-JFK-STN route but they always let themselves down with the catering - certainly not the ""gourmet"" meals that they claim. But overall as on my previous trips with them Maxjet are extremely good value for money.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Kevin Wells","United Kingdom","2012-12-06","Took charter flight with Jet 2 to Gothenburg. Quite possibly the most uncomfortable cabin I have flown in. This was due mainly to the solid plastic backed seats. As I am 6 foot tall my knees were forced into the solid back of the seat in front for the entire journey. On the plus side the cabin crew were very pleasant and helpful. Despite this being a private charter flight with everyone on board on time we were still almost an hour late leaving Gothenburg due to waiting to be de-iced. Surely this could have been organised up front and started immediately the doors were closed.","","","Economy","","4.0","1.0","4.0","3.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Marianne Zwicklbauer","United States","2012-07-22","Booked a flight for my son from San Francisco to Boston. Red eye flight. They delayed the flight and then cancelled it all together but not until he sat in the airport for 5 hours being promised that it would take off. It was not until the crew got in and they determined that they were overtime that they cancelled the flight. They should have known their hours way before then. My feeling is that they kept them hanging on so that they did not have to book anyone with other airlines. What's worse is that I used credits from jetBlue because they did the same thing to us last year.","","","","","5.0","4.0","4.0","3.0","3.0","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Astafan","United States","2012-07-22","On July 15 2012 we were scheduled to departure from Syracuse NY to Fort Lauderdale Florida. The flight was scheduled to leave at 1.55 pm. We were inside the airplane for almost 2 hours before they asked us to get off due to ""weather"". Later on we find out that only JetBlue had cancelled all their flights to FLL Airport and we were stuck in Syracuse. There were no ""weather issues"" and it seems that JetBlue is known for using this excuse in order not to pay or credit their customers. We didn't leave on Sunday July 15th instead JetBlue said that the only available flight to make it to Florida was on Monday July 16th from Syracuse NY to Orlando Florida. On top of that they didn't provide us with any credit to spend the night or for the inconvenience of flying to Orlando instead of Fort Lauderdale.","","","","","1.0","4.0","4.0","0.0","3.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Hugh Bostock","","2007-11-12","Return STN-JFK. Until this trip always flown economy class. The experience of not having my knees under my chin came as quite a revelation as did not having to pay £3 for an inflight sandwich. STN to JFK was excellent: fast track security then free drinks and food in the Maxjet lounge. On the plane the cabin crew were attentive and efficient plane left on time food was nice and we arrived 20 minutes early. The return night flight from JFK was not so good: the plane left 2 hours late and the cabin service was amateurish and haphazard. But who's complaining?","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Maurice Frankel","United Kingdom","2007-11-09","LTN-EWR-LTN. just flew Silverjet for the first time. Having read the various customer reviews prior to my trip one of the most pleasing thing was to see that various complaints had been addressed by the company i.e. the toilets onboard appear to have been refurbished; ambient temperature onboard certainly was not too high; leaving Newark we had use of the fast track security channel. I found the flight times very convenient. Furthermore there are few flights arriving into Terminal 2 Newark at the same time so security was a wizz. Similarly we arrived back into Luton after the early morning rush so again no waiting. I noticed that a good proportion of the people on the return flight had been with me on the outward journey and i think that this is where Silverjet really scores best as the alternative full fare economy or premium economy is far inferior. If you look at Silverjet as an alternative to BA Club or Virgin Upper you will be disappointed simply because that seats are not comfortable enough.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Adam Warburton","","2007-11-07","STN-JFK yesterday was a pleasant enough flight. Aircraft a little old but clean (apart from WCs) and very spacious cabin with excellent seats. Food and beverages good as too was entertainment system. The let down the crew. Hopelessly disorganised and unprofessional. Laughing and smiling behind the galley curtains - short sharp and inappropriate in front of the customer. Most well dressed but a couple of the guys very scruffy. Two of the female crew excellent and great ambassadors.","","","","","3.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jim Blues","United Kingdom","2012-12-02","Booked flight from Bodrum to Newcastle in Jan2012 to fly on the 9th Oct from Bodrum to Newcastle . When we arrived at Bodrum airport in plenty of time to check in we were informed by an airport representative the flight had gone earlier in the day. We were never informed by Jet2 that the flight time had been changed. We then had to purchase other tickets with another airline as Jet2 only fly once a week to Bodrum.","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Cook","United States","2012-07-19","We flew Jet Blue out of Oakland. Friendly service agents and a pleasant flight. On time and luggage arrived. Individual screens for each passenger beverages and snacks on the short flight.","","","","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Alistair Mutch","","2007-11-06","I was due to fly from Stansted to Washington and the flight never got off the ground after them keeping us in the lounge for 5 hours. The ground crew were polite and worked hard to help us but it was clear they were struggling. We were all shipped off to LHR for a Virgin flight (the only partner they have for transfers it would appear) the next morning. They organised taxis hotel and dinner as well as tickets for VS next morning. When I arrived at Virgin next morning they did not have our tickets just as well I left plenty of time. They got some people into Upper some into Premium Economy and the rest (me included) were offered Economy and ""2 free return tickets on MaxJet as compensation"" - I figured this would let my long suffering wife have a moment of luxury and selected this as they had also run out of Upper tickets ! I have now been chasing these elusive tickets for some 2.5 months 3 emails 5 calls constant promises but no action or return call. Shortly I will lose patience and visit the airport to confront them. The return flight was 5 hours late due to ""a technical fault on the place"" and they had to move the NY flight out to pick us up. They appear to have no spare capacity at all and a number of old worn 767 units. Other aspects of the flight food was okay service polite seat excellent I would use it if it was reliable but judging from comments in the lounge from other travellers it might not appear so. Add to that the crummy post sales service handling a problem and I cannot recommend them if you need the route for business. Allow for error it would seem likely based on evidence. Sad good idea polite people on the ground under funded poor service record. I only hope that if they do go out of business that this does not stop other people executing this idea more effectively.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Barr","United Kingdom","2007-11-06","Luton-Newark-Luton. I found this for the money an excellent service with just a few niggles. Plus points are the really excellent and stylish lounge at Luton; the quick and simple check-in and boarding procedure there; polite and enthusiastic staff on the ground and in the cabin; the food and its presentation; and general impression of stylishness and design. Personally I find Luton perfectly accessible from central London: trains from Blackfriars (London Bridge Farringdon and Kings Cross are other stops) every 20 minutes or so and a cab to the terminal. There is simply no comparison between the check-in and security experience with Silverjet at Luton and Heathrow or Gatwick whatever the airline and however elevated the class. The niggles: though I had printed out my confirmation and several other web pages my computer packed up a day or so before I left and I could neither check in online nor order a car from Newark to Manhattan. I tried to ring Silverjet to arrange the latter but could find no telephone number on the website; obtained the number from new unimproved directory enquiries but despite my 'phoning several times at various hours over the next two days no-one ever answered. When I checked in they agreed to send an e-mail requesting this but it was almost as if this was an innovative and brilliant solution! I did not find the non-availability of duty-free shopping at Luton any problem - it's the quid pro quo for the private channel: but prospective passengers should be aware of this indeed the website (otherwise informative re the terminals) should state it. I am also quite happy not to have duty-free goods flogged in flight. Arriving at Luton Parkway on a filthy wet day no taxis were evident and none of the station staff seemed to have heard of the Silverjet-branded free taxis as advertised (this despite the fact that they obviously pull up or wait in front all day). A very scruffy and decrepit minicab eventually showed up - quite a way from the canopied forecourt and then a silver 'black' cab. The procedure was not obvious and I got very wet. At Newark I had to wait about 20 minutes in the rather crowded Silverjet lounge before my car came: the ground staff were not efficient in locating me. On that subject I agree with the comments of many other passengers that the Newark lounge is inadequate: but this seems to be a feature of all US so-called premium lounges and no doubt Silverjet has had to be grateful for what it can get. Also Luton sets a very high standard for comparison. Immigration at Newark was amazingly quick for the US and courteous and friendly: and the baggage was already on the carousel. I would agree also that the seat is not as comfortable as it looks especially when reclined (too short and not flat as people have noted). Still pretty good for the money. The outward flight in particular was very lightly loaded with the rear cabin almost unoccupied. Pleasant though it is to fly without crowding I do hope that they get higher load factors or they will not be in business much longer. I do hope there is no truth in the suggestions that flights are cancelled for lack of sufficient passengers - there is no way one is prepared to risk this happening. I would give a 5 but for the niggles and really do hope Silverjet succeeds.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Harwood","","2007-11-03","I have to say how terribly disappointed we all are having had to cancel our vacation to the USA for next year. We live in London very near to Stansted and were excited about travelling from there rather than Gatwick. Our plans involved Washington DC. We booked our seats early May. I specifically asked about the Washington flight and I have an e-mail guarantee this would not be suspended again. Lies. Suddenly by e-mail not even personally addressed to me I receive notification that our flights home have been cancelled. Offered the alternative of JFK. However we had plans to fly on from Vegas which was our first stop over to Florida and then fly up to Washington for a weekend visit. Our internal flight and hotel was booked on a non-refund basis. So we have lost money big time because of Maxjet Airways. I asked Maxjet for compensation regarding this but all they would offer was $100 per person and then we needed to get to JFK instead. Result = cancellation of flight from Florida to IAD lost £550 ($1000+) - cancellation of Washington weekend hotel & trips £600 ($1200+). We would then need to book a Jet Blue flight from Florida into JFK currently costing $319 per person (total £850 or $1941). Sadly we could not afford all this with just $600 compensation from Maxjet - so our plans are over finished. Maxjet took ages to refund our original ticket price. Reliability and honesty is the key for success. Judgement is out on Maxjet as far as I am concerned. Back to Virgin Atlantic from now on.","","","","","1.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Hale","United Kingdom","2012-12-02","Booked holiday to Crete with Jet2 Holidays for a break for a week in August 2012. Once seated on the plane the row in front was empty (extra leg seats) which we would have considered purchasing had there been that option at the airport (we flew from Newcastle Airport). A couple then came onto the plane last minute and were told to sit in the extra leg room seats in front of us. It quickly became clear that the lady obviously worked for Jet2 in some capacity they got their drinks first which duly happened as soon as the plane was in the air. We were sat in the seats directly behind and it was over an hour before refreshments were offered to us! I have never experienced such shoddy and slow service on a flight in my life. The refreshment service on the return flight was as slow if not slower. I will most certainly not be flying with Jet2 again.","","","Economy","","","3.0","1.0","2.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","T White","United States","2012-07-09","Scheduled to fly out of Denver on flight 98 on 07/06/12. There was a fault the airline attempted to repair it unsuccessfully and then after 4 hours plus we were officially all placed onto a replacement aircraft. That aircraft was scheduled to depart at 10.15 it left 11.00. The whole ""Jet Blue Experience"" is pretty much a joke with a $50.00 credit in lieu of the full credit we were supposed to receive for a delay over 6 hours.","","","Economy","","1.0","5.0","3.0","3.0","1.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Catling","","2007-11-03","First time using MaxJet. Very good service and meal going to Washington (Dulles) staff very friendly and helpful. Return flight delayed 1.5 hours so meal not served till late at night. Would consider using again - shame they dont fly to Atlanta which is where I was travelling onto. I believe the flight I came back on was the last one to Washington.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","H Ridgwell","United Kingdom","2007-10-31","Our first flight with Silverjet and a fantastic experience. Arrived at Luton terminal and had the car whisked away with valet parking - not sure where they park the car but it had 12 miles on the clock when it was returned. The lounge was quite packed but there was still room to sit and relax. Onboard we found the seat comfortable. The aircraft are showing their age but on the whole it was quite clean and tidy the cabin temperature was way to high and found it difficult to sleep comfortably on the return flight. The food and wine on board was excellent and cabin crew good. The lounge at Newark was disappointing and a bit small for a full business flight - we had trouble finding some where to sit together. For someone who has never experienced business class before this is the airline that everyone should try.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Elizabeth King","United States","2007-10-31","EWR-LTN-EWR - I decided to give Silverjet a try as I had to make a quick trip to London for a 1 day conference and was not looking to spend the $5000 Continental (my normal carrier) was asking for biz class. I live within 15 minutes of EWR so the perk of only needing to arrive 45 minutes prior to boarding was a huge plus for me. When I arrived at the terminal and finally found the lounge I was a little concerned about what the flight would be like. The lounge is really just a section of the arrivals area that has been cordoned off with a movable temporary wall. There was very little space even though the flight was less than half full but the staff were very accomodating. Boarding went smoothly and we were off exactly on time. I found this to be one of the most relaxing flights I have ever experienced. I will give some of that credit to the half full flight which allowed me to have an empty seat next to me. The seats are pretty narrow as is the arm space between them so I'm not sure how much I would have liked it if anyone but a loved one was sitting next to me. The food was shockingly good - I had the vegetarian option. I managed a good 4 hours sleep which is a record for me. The seats were quite comfortable for sleeping and the blanket was great. Had the chauffeur service in LTN - slight problem trying to locate the driver but it was rectified quickly - transport was a huge and not very comfortable van as opposed to the sedan it should have been. Return - the LTN lounge is really wonderful - one of the better lounges I've been to. Again flight boarded and departed on time. Service was very good food delicious - enjoyed a few glasses of wine and caught up on some movies and decided that I loved Silverjet.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Rudge","United Kingdom","2012-11-19","LBA-BUD return with Jet2. Generally a good flight departed Leeds on time arrived in Budapest around 15 minutes early. Great leg room for a lo-co carrier but seats are uncomfortable even for a 2.5 hrs flight. Cabin Crew were well presented and friendly on both journey. Flying home had a ham and cheese toastie with a packet of crisps and a bottle of water not bad price and keeps you going through the flight. Only issue I had is the fiasco of boarding the aircraft at Budapest Ferihegy - the airport was trialling a new scheme of boarding 3 Jet2 flights at the same time through 1 gate was bedlam. Probably would fly Jet2 again they are good for a low cost carrier.","","","Economy","","7.0","2.0","5.0","3.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Emery Marion","United Kingdom","2012-11-19","We flew to Rhodes in July. We booked the flights the previous October to ensure extra legroom seats as my husband has replacement knees and needs to be able to stretch them. We booked seats in row 8 on the outward journey and in row 1 for the inbound. Once on the plane we discovered the seats we had booked were not extra legroom at all. We informed the cabin crew. They told us the aircraft had been re-configured and there was nothing they could do and that row 8 should be extra leg room but in this instance they weren't. Their only suggestion was that we could try to get our money back after the holiday! There was no apology and customer service was completely non-existent. My husband therefore had an extremely uncomfortable journey and actually wished he had refused to accept the seats and insist his bags were retrieved from the hold. On checking in for our return we were totally incredulous when we were informed that the aircraft had been changed and row 1 did not exist on this plane. So Jet2 had sold us extra legroom seats that did not exist! After a very long phone call with a long check in queue behind us we were finally given seats in row 5 which were extra legroom. We have booked with Easyjet to Rhodes next year as they are now selling extra legroom allocated seats.","","","Economy","","","1.0","1.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Hardie","United States","2012-07-04","Flew JetBlue to Logan airport. Great flight! Crew and inflight services were top-notch better than any other US carrier. Seats seemed a little old but they were very comfortable and had PTV's. A calm and a pleasant experience. Would definitely fly with them again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Phillips","","2007-10-29","LAX-STN return7. The flight to STN was 75% full and there was plenty of room. The plane appeared tired and old and in need of a good cleaning. The crew was pleasant but so disorganized it was almost comical to watch. They appeared to need a good training class! The food was average. As previously noted it is very difficult to get in or out of your seat if you have a window seat and the person in front has the seat all the way down. The lounge in LAX was a little inconvenient but very spacious and comfortable. Check in was very easy with no lines! The return flight was on a newer plane and the crew was 100% better in their organization. This flight was about 80% full. Stansted lounge was convenient and well stocked. We would definitely fly Maxjet again because we loved the extra space semi-flat seats and the price was right. The fear of cancellation is the only major obstacle so we will always add time on both ends of our trip. We would rate them 3 stars outgoing and 4 stars on the return.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Cook","","2007-10-27","Travelled Maxjet to Vegas return from LA to Stansted. With cheapest fare about same as that offered by BA in their sale for Premium Economy there's no contest. There are better business class cabins and seats out there but at what cost. Our flights were on time food and service were good both in the lounges and onboard so I would have no hesitation using Maxjet again. Only worry was LA flight half empty.","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K McKeggie","","2007-10-25","Very Annoyed. Maxjet cancelled our flights (via e-mail) on Oct. 9 and they also cancelled the entire route (Stansted to Dulles) so that we couldn't rebook. They suggested an itinerary that would involve a 4.5 hour layover in JFK and a midnight arrival in DC. We're travelling with a 10 month old infant so this was impossible to contemplate on top of a long journey already. I wrote to ""customer care"" at Maxjet about this on Oct. 10 and also complained about the late notice. Our travel is less than a month from the cancellation date so now we have to scramble for flights and reasonable fares - not easy. Have I heard from Maxjet - despite several repeated requests for ""customer care""? NO. Nothing. I'm really just disgusted. I don't think I'll ever hear from them. Very very poor service.","","","","","1.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Jane Prust","Germany","2012-11-15","Flew LBA - Dusseldorf. Flight was on time and barely 25% full. Seats were comfortable although on a flight which barely lasted an hour it's not much of an issue. The cabin crew were friendly and efficient. Only slight niggle as that there were no sandwiches left when the trolley reached me. Apparently only 6 sandwiches were loaded - I know that the flight's not very busy but that seems a bit on the low side. Otherwise fine. Wouldn't hesitate to fly this route with them again.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","E Hobscheid","United States","2012-07-03","Not family friendly. They would not let me accompany my minor child to the gate because she was older than 14. They stated that TSA made this rule but when I checked with TSA they told me that it was up to the airline and that United routinely allowed older minor children to be accompanied to the gate by a parent. I highly recommend checking the airline policies if you are in this situation.","","","","","1.0","0.0","2.0","0.0","0.0","","","0.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Papula","United States","2012-07-03","I was traveling with my family on a what was supposed to be a short flight (from San Francisco to Long beach). After everyone boarded the flight captain announced that navigation system was broken. He said it will take 15 to 20 min to fix it. After 2.5 hours problem is not fixed. We were still on the flight they didn't even let us wait at the gate. After 5 hours they provided the option to get on other flight after 5 hours. But we had to go to the ticketing counter to collect the luggage. So we missed new flight plus the old flight (which got fixed). After 6.30 hours we are still in airport. At that point I had to call it quits and buy tickets from another airline. Terrible customer service plus we don't get any compensation for the delay (refunded ticket is only compensation.","","","","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Blackall","","2007-10-25","STN-LAX return. Outbound excellent with smooth checkin fast track security at Stansted and through to lounge. Very good lounge with great food and drinks. Flight left on time as plane was half full. Crew ok friendly enough but definitely not polished like BA. Way back was painful. Our reserved seats were given to a separate passenger but after my partner had a strop they were given back. Lounge at LAX is pretty awful. Flight left on time but it took 2 hours for dinner to arrive. Digiboxes are a pain. Not sure Maxjet will survive as the plane outbound was 50% full and the flight the day before was cancelled which occurs regularly. Still a better product than BA or Virgin premium class as its a lot cheaper and fantastic legroom. Could be a great product if they get it together and advertise their concept.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Miller","","2007-10-25","STN-LAS-STN. From fast track at Stansted to excellent leg room and attentive flight crew I can't fault the service. I thoroughly enjoyed the flight (my criticism being the noisy aircraft). Okay it may not be proper business class in the eyes of some but you get what you pay for in this world.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Wilson","","2007-10-22","Flew Maxjet to Los Angeles and back from Las Vegas have to say the experience was disappointing feel MaxJet jet offers economy class service with old fashioned business class seats. The cabin crew were the worst I have experienced. The digiplayer means you cannot use your tray for meals or work and watch the TV. No pre take -off drink first proper drink offered one hour after take-off meal took forever which on a night flight to wait two hours for the meal to be served is stupid we took off at 19.30 by 22.00 we were still only being offered the dessert. Breakfast was the same slow service and slow to take away the trays which made many of the passengers impatient. Shame as the quality of the food is very good. The basic problem is lack of interest by the cabin crew who seem to respond to people asking for what they want rather that actually knowing what people want. The cabin steward serving our side of the plane went down the isle serving one drink at a time - I had a glass of red my wife had glass of white he went to the front came back with my wife's white wine went back and came back with my red! Why no drinks trolley? If you wanted another glass it was not offered it had to be asked for.","","","","","2.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","E Jarvis","United Kingdom","2012-11-15","Have just had a return trip Leeds/Bradford to Alicante on their 757-200. Sat near the back on each flight. Hugely uncomfortable no appreciable ventilation and far too hot. Over 30 deg C in the aircraft on the ground before takeoff and despite assurances that the ventilation would start to function once the engines were on it was still 28 to 30 deg C in that part of the cabin for the whole of the flight. Intolerable really and extremely uncomfortable. Also the return flight was 2 hours late due to an earlier aircraft switch. Don't even consider sitting in the rear of their 757-200's. To be fair my experiences on their 737 aircraft have been ok.","","","Economy","","","1.0","1.0","0.0","","","","4.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Eric Snyder","United States","2012-07-02","First and last time I ever fly this airline. I have Diamond and Silver status on two other major carriers and will stick with them in the future. I chose this flight last minute to get home earlier. Upon arrival at Terminal 5 I noticed the majority of the flights were delayed and my flight was delayed 3 separate times. I could have looked for other options but was not provided with this option. The desk said we would be compensated for the mechanical delay. Why doesn't anyone understand the most important commodity is time and the method how this situation was handled will keep me away.","","","","","2.0","0.0","3.0","0.0","0.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Gary King","","2007-10-22","Washington to London Stansted. Excellent check in then directed to Northwest lounge in terminal B which was packed out and only offered limited snacks and drinks. After the scheduled departure time had passed I requested an update from the rather miserable Northwest lounge agent who then told me that the flight was 1.5 hours late. So much for keeping your passengers informed. The flight finally boarded nearly 2 hours behind schedule. The aircraft a Boeing 767-200 is fitted out in a 2x2x2 business class configuration but was only about 50% full. The seats are of the old fashioned business class style so not lie flat but plenty of leg room. We departed for the active runway only to park up with the engines shut down due to adverse weather. So there we stayed parked up at the end of the runway for over 2 hours. The crew did what they could to keep us happy. We were served soft drinks and fizzy wine and were allowed to use our mobile phones. Eventually the aircraft was allowed to take off with a new flight plan whch avoided the bad weather. By that stage I decided to sleep for the rest of the flight and managed 5 hours kip with a reasonable degree of comfort. In the morning I enjoyed a light breakfast with tea prior to landing some 4 hours behind schedule. Maxjet offer a very good and well priced business class product but their timekeeping is questionable.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Fraser Campbell","United Kingdom","2007-10-18","LTN-EWR Return. LTN private lounge excellent. Plenty of space despite full flight and all amenities expected. Onboard seating comfortable food good wine plentiful. Seat power wasn't working so digiplayer didn't work but rectified by competent crew with a battery. Planes show their age - despite this still very comfortable. On return the lounge at EWR lets the airline down. Comments from ground crew indicate difficulty with EWR in securing a suitable private terminal with cooperation of TSA. I was informed by TSA agent that I could not use the business class security fast track as Silverjet don't pay for it. The lounge at EWR is cramped but acceptable for a business class product. The joy of dropping your bags and being checked in while you sip champagne is still there and worth it. Flight back got 4 hours sleep - found enough space on the 6ft bed (I am 6ft and quite generously built). One adverse comment (it might be the age of the plane) but the temperature of the cabin was too high and the feeling of lack of oxygen was present on both flights.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John Barnes","","2007-10-16","STN-LAS return. Outbound prompt. Return flight delayed an hour by minor mechanical defect but kept advised by crew. Planes are tired and seats old but they are very comfortable and crew generally try very hard. May not be up to true business class but close and at the price you cannot complain. Only problem with LAS is Virgin Atlantic out of LGW. Depending on slots and delays (appear endemic on VA) Maxjet can arrive just behind a 747 full of passengers so immigration can be a nightmare. First time in many visits to US I've found immigration agent with personality and at pains to apologise for the delays due to VA! Similarly on return if the VA flight is delayed the LAS terminal 2 can become very crowded in the absence of separate lounge facility for Maxjet. Would be delighted to fly Maxjet again. See they have finally acknowledged defeat and cancelled their IAD service from next month.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Ian Fraser","United Kingdom","2012-11-14","Have made 5 flights this year with Jet2 mainly LBA - AGP. Last flight out had to turn round due to cracked windscreen. No problems just swapped to another plane at LBA. All flights have been very close to being on time with the exception of the last flight we were only 3 hrs late after all the problems. All planes very clean and had the new locked upright seats (no longer get a seat back in your lap) well staffed. Failure to weigh cabin luggage at the gate is becoming a problem cases weighed at check in but not if taken direct to gate. taking longer to load they need to weigh every case.","","","Economy","","8.0","5.0","4.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Bruce Reed","United States","2012-06-26","JetBlue flight ex JFK to PWM. Short flight of 90 minutes duration. ER190 plane seat trims smart although only moderately comfortable for anything longer than 2 hours. Flight delayed during takeoff at JFK due to unspecified VIPs although this seemed to be more the Airport than JetBlue's issue. Communication regarding delay sporadic. On positive ledger Free bag check in meant ample space for carry on luggage and IFE combined with small snacks being brought round a big step up from more 'Famous' carriers. The best service I have yet seen from an American Airline.","","","","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Perry","","2007-10-16","Stansted - Dulles return. We were absolutely delighted with the whole thing. Outward lounge at Stansted very nice and check-in was painless. The flight was comfortable and service exceptionally friendly with very reasonable food. The return flight was not quite as good due to the lounge at Washington not being up to Stansted standard and the flight was delayed a couple of hours due to ""unscheduled maintenance"" However the seats were comfortable service friendly and we were able to sleep. This surely represents value for money and we will be using it again.","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Deba","","2007-10-16","STN-LAS and back and have in the past used Maxjet to/from JFK. Delays on both outward (ex STN) flights of 5 and 2 hours respectively but both returns on time. Aircraft old but acceptable seats OK (typical 80's business class) and food only average (not gourmet). Beware pre-assigned seats can disappear for no apparent reason so it is still worth checking in early - our pre-booked seats were not booked when we checked in (despite being assigned when we checked a few days earlier) and handling agent unable to explain why. Tip - try and sit near the front the service often deteriorates the further you sit from the forward galley. Attitude of Manager at STN to seat problem very poor - big false smile on her face whilst she said ""seats are not guaranteed we have six aircraft which often change"". All the aircraft are 767's and even if configured slightly differently they all have a row 3! My biggest gripe is service on board. Whilst cabin crew in are friendly/polite they take an age to serve drinks each meal course clear up replenish drinks etc. On night flight LAS-STN last Thursday it was 4 hours after take off we got our last course and then waited an age for coffee - not good if you wanted to sleep second half. Unbelievably on a full flight there was just 1 cart serving the cheese/dessert and the coffees making very very slow progress down the aircraft from the front. I was in row 15 - so was getting very impatient. Other airlines run their meal service like a military operation and replenish empty wine glasses along the way routinely and often Maxjet crew faff about and make painfully slow progress. Then whilst this is going on you'll see many of the crew chatting in the front galley maybe clearing up but why not clear up on the second half of the flight when everyone has finished eating and will be asleep - giving the crew plenty of time to do what they want? And don't rely on the crew call button - I saw numerous attempts to attract crew's attention and on hearing the call button ""ping"" often the attendant(s) did not even look up yet alone look down the cabin to see who was calling. I tried six times to call them while I sat with an empty wine glass before someone bothered to respond. As I said - the crew are friendly and do try but they clearly need better training. It is not a ""number of crew to passenger"" ratio (though it is poor) because they are often standing chatting in the galley. People want a quicker meal service especially on night flights when they want to sleep later - and there is no reason why you should not have the opportunity to enjoy the full three courses plus a nightcap. MAXjet crew just need to focus and get organised with the meal service and get it done quicker - then pay attention to drinks replenishment. Overall comfortable seats reasonable entertainment (though the content of the digebox a bit dated) reasonable food quality (when you get it) but enjoyment of meal really spoiled by one hour wait (with empty glass) between courses. If you are used to flying economy or premium economy you may enjoy MAXjet but if you usually fly regular business class don't expect anything like the service or attention to detail you have become used to. That said - MAXjet is often much cheaper so it is up to you just know what to expect.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","E Mount","","2007-10-16","Our second trip on Maxjet this year: this time going to Washington. Again I have no complaints. We had no delays on our outward journey and only an hour coming back and this was spent in the lounge so no real hardship.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Gray","United Kingdom","2012-11-13","MAN-BUD-MAN - Everything was fine with these flights apart from the pantomime of boarding the aircraft. There is insufficient space in the old style overhead bins for the hand luggage on board. On both flights 10 bags had no space and on MAN the cabin crew began writing surnames on paper hand towels before handing bags to the ground crew. Only a few baggage receipts were returned. Staff at BUD were much more professional but this still adds a 30 minute stressful delay to the boarding process. Answer is be sure to board early which in BUD means lining up in a cold marquee on the tarmac.","","","Economy","","3.0","3.0","3.0","2.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Bacallado","Spain","2012-06-25","CUN-JFK. Flight delayed 2 hours no apologies. On board nice FA. Comfortable seating. Personal TV on every seat. Arrival at JFK was fast and easy. On a taxi just 20 min after landing.","","","","","7.0","5.0","4.0","3.0","4.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Copeland","United Kingdom","2007-10-16","I have used Silverjet for the first time in the last week. The whole experience beats premium economy hands down and comes as close as makes no difference to Virgin upper. The fact that it is also far less expensive alternative to premium economy is a nice bonus. The attendants were polite and efficient food as good as I have experienced checking in and Luton lounge a pleasure. This is a new company trying to serve a need in the market with finite resources - there will always be teething problems.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ruth Fuller","United Kingdom","2007-10-16","Luton to New York - a wonderful experience. Fabulous seats and food and brilliant service from flight attendants. Our only fault was at the Newark terminal which did not compare to Luton but was still very enjoyable.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Fiorino","","2007-10-10","IAD-STN return with wife and one kid. Overall a pleasant experience. The seats were roomy and comfortable I didn't make a big deal on the fact that they're the old generation all I care was the fact they I could sleep. The meal was average airplane food we even had lobster tails on the way to London. Plenty of drinks. Both flights arrived on time. Good and responsive service from the flight attendants. The lounge in IAD is ok maybe too crowded the one in London was better. Check-in was fast could access reserved lane at security clearing inspections in no time. Plane 75% full on the way to London and 50% full on the way back to Washington. The only thing we hated was the long and slow line at the immigration in Stansted. Way too slow! We waited one hour in line before to be cleared. The 767 is a little too noisy airplane. I will use Maxjet again.","","","","","5.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Mc Kinney","Ireland","2012-11-12","Flew in September return Belfast to Palma. Really enjoyed both flights. All on time and the in flight staff excellent. First leg to Palma had about 30 guys on a stag do and for a 10am flight staff served them far too much drink and by the time we arrived several of them were really drunk. However staff still attentive to the rest of us. By far the best thing are the fixed seats so the thoughtless people who just have to lie back for a 2hr flight can't do it now.","","","Economy","","9.0","5.0","4.0","3.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Nguyen","United States","2012-06-24","Our family waited in line for 2 hours then found out that our flight was cancelled only by asking them. Afterwards we waited in line for another 2 hours to check if we can get in another flight since we had a cruise waiting for us. After we got to the check-in counter they said they were sorry and couldn't get us another flight and that many others who were going to our cruise couldn't make it either because the airport in Florida was closed. We knew this was untrue because our other family from another city had a flight to Florida the same time we did and they were able to check in and everything. After about 30 minutes of trying to negotiate with them we decided to get a refund. Being disappointed we called in to the cruise company and told them about our situation the next day. The cruise company said that JetBlue told us to wait for them to book another flight but we went home instead. I find it completely ridiculous that they had nerves to lie to us.","","","","","2.0","0.0","3.0","0.0","0.0","","","0.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Keller","","2007-10-04","My wife has flown Maxjet a number of times and raved about onboard comfort and service. So I decided this time to fly with her IAD-STN instead of on United as I usually do. I had the opportunity to experience the main problem with Maxjet - our flight was cancelled on the day of departure. My wife was travelling on a free ticket from a previous flight which had been cancelled. Perhaps Maxjet's motto should be ""A superb experience - if you get off the ground"". It seems that cancellations are all too frequent on the IAD-STN route and always blamed on a ""maintenance problem"". I suspect however the real problem is lack of bookings. We were readily re-booked on Virgin Upper Class - a truly awful experience. My wife said the Maxjet service food drink and comfort were far above Virgin. Maxjet assured us we would have free ground transportation IAD-STN. I mentioned this at Virgin check-in at the Virgin Lounge and twice to the flight attendant and was assured that everything was ok. When I checked at the Virgin limo counter at LHR they had never heard of us and upon checking said we weren't entitled to transportation. Virgin could care less about solving our problem. I called the Maxjet UK number and apparently got a rep at the New York call center. She told me to go outside and get a Checker cab and tell the driver it was for Maxjet. I told her I was in London and had never seen a Checker cab there in the last 40 years! She didn't understand and disconnected me. We ended up renting a car at LHR instead of STN even though our destination was only 20 minutes from STN. Maxjet has great on-board service at a very good price - if you ever get a chance to experience it.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jeremy Davies","","2007-10-04","Just flew roundtrip STN to LAX for first time on MAXjet. As has been posted previously if you're a business class passenger looking for a deal forget it. If you're economy looking for a deal it's not bad. STN lounge is fine LAX lounge is a joke (being bused out from an airline gate to a business lounge made of prefabricatd buildings is so silly). The planes are old I checked my return plane's FAA details and found it was registered as built in 1985. The seats are the old fashioned mechanical ones toilets I experienced were not really clean cabin noise is surprisingly high and the overall impression is not so good. The service was OK they try hard but food no way ""gourmet"" it's what you'd expect from airline food. MAXjet is a great concept I support it but they need to do it on a less than creaky budget basis.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Scorer","","2007-10-04","LAX - STN and impressed with the service. Although the seats are old style they are not uncomfortable. Food better than Virgin and cabin crew were pleasant. I will use them again.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Donald Whittle","","2007-10-04","Stansted to Dulles. Stansted lounge as good as others reported fast track etc. Only defect was 2 of the toilets were out of order but as the plane was half-full that wasn't a great handicap. All on time. Recommended Maxjet to several folk in Virginia especially musicians travelling to the Charlottesville Music Festival from Europe. But warned them of possible unreliability. Returning on 24th from Dulles - flight cancelled but an excellent and friendly check-in steward made sure we were on the Upper Class Virgin flight at 6.30 and arranged for transport to meet us at Heathrow and take us to Stansted. Virgin lounge even more luxurious and sampled the flat-bed system on way home. Our cab driver said he often did this run for Maxjet and another re-routed traveller had had both flights cancelled and re-scheduled. It sounded as if there had been more recent difficulties over parts/maintenance especially on the Dulles flight. Would certainly fly Maxjet again hoping for the best and keeping fingers crossed.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","B Sumper","United Kingdom","2012-10-24","First trip with Jet2. Booked our flight to Funchal back in February and paid for extra legroom guess what all extra legroom seats were occupied when we boarded. Friends who joined us for the last week of our holiday and booked flights (without extra legroom) later than us were given extra legroom seats on the same flight as us when this was pointed out to the cabin crew all we got was a shrug of the shoulders. Never again!","","","Economy","","1.0","1.0","2.0","1.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Erin Sanchez","United States","2012-06-18","This was the first time traveling on JetBlue. It was awesome! We took the red eye from PDF to JFK and the first surprise was how quickly the staff got us boarded and on our way. There was no waiting for people to stow their bags. There was a quick check on cell phones and seatbelts but they were so no nonsense about it that it was refreshing! The biggest surprises were that they offer TV for all passengers and it's good TV! They offer food! And the best was the lack of the service cart! How wonderful it was to not have to compete with the cart or time your bathroom trips so as to avoid getting stuck behind the cart. The staff was extremely efficient about helping passengers without being overwhelming. Even when they had to make announcements it was quick concise and non intrusive. We will definitely fly this airline again! Great experience!","","","","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Hahn","United States","2012-06-06","My family and I flew from Newark NJ to Fort Lauderdale FL return. Checking-in and boarding the flight to FLL went very smooth - in fact smoother than my previous flight with United Airlines. Onboard the flight in both directions the seats in the standard section were comfortable and of course we had the free DirectTV service. You also had free access to certain SiriusXM stations as well. The service overall onboard was good giving us good complimentary drinks and snacks. Checking-in and boarding the flight to EWR was smooth even though there was 15-minute delay due to a deluge at the airport. The only consequence is that if you don't bring your headset you would have to pay for your own which is $2. Before they used to give them away for free but now they're charging for it.","","","","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ewan Barr","","2007-09-22","STN to LAS. Check-in a little slow but friendly fast-track through security and then into the lounge which was very busy due to the delayed LAX flight (although lounge being expanded). Service was very good as was food and general view is that this is great value for money. The planes are not that new but they seem well maintained and comfortable. My only gripe was that there were at least 3 passengers with young children and solo travellers such as myself all got asked to move around the aircraft to accomodate these passengers to have ""nicer seats"". I am usually happy to do this but one wonders why these people could not have got seats all arranged well in advance (particularly as the flight was not full). It did seem as if the staff were a little too eager to please but just a small moan. Overall a great product at a superb price. It looks like the LAS flights are more likely to be on time than others particularly the JFK flights","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Tracey Morrow","","2007-09-19","STN-LAS-STN. Outbound flight excellent. Good cabin crew and food was best we have had on an airline. Return flight delayed due to a member of staff calling in sick - a replacement had to be flown in from Los Angeles. Made me wonder what would have happened if the Los Angeles flight was not on the new roster! Flight home was also good. My concern with is the attitude to safety. I am used to British airlines who have a very strict policy with regards to safety but Maxjet did not ask passengers to be seated when the captain illuminated the seat belt sign. They also allowed an obviously inebriated passenger to sit in the exit seat which should not have been allowed.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Peter Baldwin","United Kingdom","2012-10-22","Newcastle to Paphos on October 14th returned on October 21st on the same 757. Both flights were very pleasant and comfortable. Check in at Newcastle quick and efficient and onboard the young cabin crew pleasant. Although slightly delayed out of Newcastle we were only 10 minutes late. On the return flight we arrived 30 minutes early and the cabin crew were equally attentive. The only setback on this holiday was the situation at Paphos airport. We had to queue for 1.5 hours in a poorly air conditioned departure hall before we were eventually checked in. I believe this was the result of too few check in desks being available. When several more were opened the queue started to reduce more rapidly.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","E Taylor","United Kingdom","2012-10-22","Flew return from Glasgow to Tenerife (with extra legroom seats). No problems either way checking in. Cabin crew on both flights pleasant and welcoming. Flight slightly late in leaving Glasgow but no real problem. Would fly Jet2 again.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Jennifer DiSanti","United States","2012-05-21","Last year my family and I took a trip to NY on Jet Blue for the first time. I was very impressed and happy with my experience. The onboard entertainment kept my children happy and busy. The flight crew was extremely friendly and glad to accommodate us. The ride was smooth and the pilot gave timely updates on the flight status and arrival to our destination. I booked a trip to the Bahamas and chose them once again.","","","","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","M Cordery","","2007-09-19","STN-LAS return. Excellent service both ways from check-in to airport exit. We needed wheelchair assistance and the only problem with that occurred at STN on return but was not the fault of Maxjet though they did sort it out. The only other problem was the Virgin flight arriving at LAS Sept 9 was 2 hours late and caused congestion at security. Same flight was 2 hours late again Sept 16. Flight crew attentive and friendly food good. Could ask for no more. I would fly Maxjet again no problem.","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Hoskinson","","2007-09-19","Flew Dulles-London return. The service was very good and staff treated us well. Just avoiding the long security lines since we received premier security check through may have been worth the additional cost. The seats were comfortable and no wait for lavatory use. The food was good. This was an excellent experience for us. Retrieving luggage is much easier because you are not in a crush of 300 other people","","","","","5.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R D Kivett","United Kingdom","2012-05-21","JFK-RDU: First time flying this carrier. They have a nice terminal in JFK but the security line takes a long time to get through took 40min. Staff were very friendly and kept you abreast of the flight situation even when everything was going fine. Takes a long time to taxi at JFK with all of the flights but this is not airline's fault. Seat space was excellent for both the ER190 going out and the A320 return. Didn't use the inflight entertainment as the flight was only an hour so no need to. The giving out of free snacks and drinks is nice along with the free first checked bag. I will definitely use them again.","","","","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Burge","","2007-09-17","Stansted to Las Vegas return. Outgoing flight fast tracked through security. Seats comfortable and inflight entertainment good cabin staff excellent food more than edible. Return flight on time same service as before but captain made up 45 mins so landed early. All in all you get what you pay for and at prices at £600 return they are cracking value for money yes the seats and planes are a little tired but give them a chance. Cant see how anyone could complain about the Cabin crew.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D McKenney","","2007-09-17","Dulles to Stansted return. We booked our tickets well in advance and paid $1000 each for the roundtrip flight. Check in at Dulles fine. They give you a ticket to go through the priority security screening which is nice. Maxjet uses the Northwest Lounge along with a couple other airlines so the lounge can get crowded. The lounge had the typical selection of drinks and snacks available. On entering the plane I thought the interior had seen better days. The flight was about half full so everyone was able to spread out. The seat was comfortable and a lot of space. I wish they had given a short brief on how to use the seat because I didn't know the leg rest could extend back and forth to fit the legs until the return flight (it's the big black lever in the armrest). My nine year old daughter was able to figure it out and she slept the entire flight. They handed out the digi players shortly after takeoff and started a meal service. I can't comment too much on the outbound service because I tried to sleep. The return leg from Stansted is where Maxjet shines. The check in was quick and fast track through security is great. We made it through security in about three minutes. Maxjet lounge in Stansted outstanding - wide selection of snacks/food as well as drinks. The service on the return flight was fine but it didn't seem as friendly as the first flight. The food was good but it was definitely airline food I think Maxjet is a little liberal using gourmet to describe the food selection. Maxjet is a great value for the money. The seats space lounge and priority security are well worth the price. It looks like they are upgrading the lavs. The interior of the planes are nice with new carpet and the seats are good condition. I look forward to flying Maxjet again in a couple of years.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","David Ellis","United Kingdom","2007-09-15","LUT-EWR-LUT. Outward journey was thoroughly impressive from start to finish. The car valet service happened without a hitch and check-in was over in a minute. The Luton lounge is spacious and comfortable and the 95% occupancy for the flight seemed to be accommodated easily. Security was a breeze and the private bus service to the plane was efficient. On board staff were friendly and attentive throughout and really seemed to enjoy what they were doing. Food was actually as good as I've ever had on a business class flight and the individual attention given to preparing and plating up the food seemed to make a real difference. Immigration and baggage collection at Newark was efficient and our pre-booked chauffeured limo was pretty much ready and waiting. The return journey didn't start too well because of the overcrowding in the Newark lounge. The flight was again full apart from a few seats and the lounge couldn't handle this. I've heard that a new lounge is due to open soon but Silverjet haven't confirmed this. The Silverjet CEO was actually on the flight so hopefully he'll have realised first-hand how unacceptable the current situation is. Take-off was delayed by about an hour because of air traffic control issues. The service on board didn't seem quite as polished as the outbound flight and the food was only average. Sensibly Silverjet offer a two-course meal on the night flight so that one can get the maximum amount of sleep. As others have commented the seats are far from truly flat but comfort wise they're not bad and we both managed to get some sleep. Breakfast is a sort of on board 'take out' i.e. yohourt smoothie fruit and a choice of cheese and ham stuffed croissant or cream cheese bagel in a bag. Not really my ideal for breakfast but probably better than a ghastly reheated omelette and hash browns and certainly easier for the FAs to dispense 40 minutes before landing. Baggage handling at Luton again let the side down but the car valet service was as efficient as on the outward journey. Overall I'd rate Silverjet very highly; better then MAXjet not quite at the level of EOS but then it's half the price.","","","","","","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","T Murray","United Kingdom","2012-10-08","Flew Manchester to Gran Canaria return-excellent aircraft cabin crew flight deck crew very informative during flight. Departures and arrivals on time-excellent!","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","P Lucey","United Kingdom","2012-05-20","All round good airline and nice flight. The service was great from Bogota (Colombia) to Orlando. The Orlando crew were lovely. Great service. Very happy staff. Seat space was good. We were offered snacks and refreshments for free and had TV too (eat before or between connecting flights is best which I knew in advance so snacks were good). Only 3 movies to select from but lots of TV stations so it worked well for me. Service on the ground was excellent in Colombia. I was really happy with the flight price and the service and seat space.","","","","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rob Laughton","United States","2007-09-15","A brilliant way to travel. My wife and I went to New York for a 4-day romantic break and travel both ways was relaxed and comfortable. We booked the valet parking at Luton and this is how it works. You drive to the front door of the terminal get the bags out of the car and hand the keys over. Walk all of 20 yards to check-in where they take your bags and passports. Then walk a further 20 yards to the lounge for breakfast. A hostess brought our boarding cards to us about 10 minutes later. That was it. Flights both ways were full and on- time. Service was great food was good everything was just right. All the staff were fantastic.","","","","","","","","","","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Justin St Barbe","","2007-09-05","Flew the inaugural flight STN-LAX. Considering we had press and the Maxjet Customer Service Director onboard service wasn't outstanding. The staff spent most of the trip in the rear galley chatting passed through the cabin 5 times (on an 11.5 hour flight) with water and juice for everything else you had to use the call bell. On one occasion a member of staff stood for 10 minutes chatting in the galley and passengers had to get up to get a glass of water rather than be served. The digeplayers had out of date content - last updated March 2007 and I managed to get through 5 sets due to battery life dying - fine as they had spares available as flight was about a quarter full not so great if no spares available! I asked the Purser if I could have the email address of the CEO who welcomed us on board and invited us to give some comments (he asked us to contact him personally with any comments) to be given a dressing down and then told to visit maxjet.com. Clearly she wasn't interested in any customer feedback. Really rather disappointing think I'll stick to UA next time.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","K Param","","2007-09-05","STN-JFK return. Travelling with infant. Excellent service by cabin crew however the airline does not cater for young children. Our daughter did not need a bassinet but we noticed that there was no provision to hang a bassinet. Travelling from STN is good with the fast track lane for security however at JFK no adequate provisions for business passengers at security. The 767s are fairly old.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Beeby","United Kingdom","2012-10-04","BLK-FAO and BLK-AGP. Two return journeys out of Blackpool and the service and punctuality of the flights was good. Very friendly check in staff fuss free boarding presentable aircraft with reasonable legroom and most cabin crew friendly and proficient.","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Min","South Korea","2012-04-09","JFK-FLL roundtrip. FLL bound on E190. Spacious leg and shoulder room! Direct TV had many channels. FA's were very friendly and helpful. Return flight to JFK was totally different. FA's were unhappy and unenthusiastic. They looked tired and just wanting to get home. Older A320 still had plenty of space but not as nice as smaller E190. My rating is average of two different flight experiences.","","","","","7.0","5.0","4.0","4.0","5.0","","","4.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","R Lewis","","2007-09-05","Stansted to Washington faultless however the plane had seen better years. The return flight was good with plenty of space - plane being condition however the service on occasions did represent elements of 'Faulty Towers' with a companion being bathed in champagne. Both myself and my wife had two different menus which did not represent the actual menu being offered during the flight. Attention to detail would have made all the difference. However excellent amount of personal space. Based on round trip comparison costs the trip represented good value.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Simon Harris","","2007-09-05","Return Stansted to Los Angeles. Check in at Stansted easy and Fast Track Security. Maxjet Lounge was nothing special and offered the normal fayre you expect. It is a shame it does not have its own washrooms. They started flying the route the day before and I was disappointed with the service offered. One was left to wonder how the crew would have coped had the flight been full rather than just under half as it was. The return to Stansted was a delight - crew were eager to help and made the flight a pleasure. The seats were comfortable but controls took a bit of getting used to. IFE is provided by personal units. As others have said there is an issue over battery life and mine ""died"" on me on the way back. I would rate them 3 stars for the outbound and 5 stars for the return for value for money.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Anderson","","2007-09-01","We were standby customers for flights on MaxJet from Dulles to Stansted and Stansted to Dulles flights. We had no problems getting seats on the plane at the time of checkin. Was a little worried since they only have one flight a day but not problems. We had no issues with flights being cancelled. I will say that we left a little later than the scheduled time but we boarded on time so the delay could have been airport traffic. It was great to be served finger foods and champagne before takeoff. You get a salad with bread and your choice of an entree. It will depend which entree you get on how good it is. If you are flying to UK get the fish from UK get the chicken curry or salmon. Deserts are delicious. They also have a deal with the Radisson hotel in stansted so you can shower and eat breakfast buffet (if you have time of course before your connection flight). Everyone was friendly and helpful on the flight. The entertainment unit is good even though there can be issues with batteries running out. Plenty of movies music videos shows to watch.","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Margaret Lehmann","","2007-08-29","I recently traveled from Washington DC to Stansted with MaxJet. The flight over was not bad but I thought their gourmet meals were overrated. The trip back was a nightmare. My flight was cancelled and I was flown to JFK instead. I wouldn't have minded this if they had actually gotten me to Washington in time to catch my connecting flight. There was ample time given that the JFK flight was several hours earlier than the original flight. Instead I was given the run-around on the phone pre-flight at Stansted and at JFK as to how I was getting home. At JFK a rep from MaxJet assured us (I had found others who were in the same predicament) that we would be flown on Jet Blue to Washington. Everyone but me was. They couldn't find my name on some list even though I provided them with my confirmation number etc. Long story short I got home a day late having missed appointments and obligations. I have written to MaxJet and have not even had the courtesy of a reply. Please be prepared for any eventuality if you fly this airline.","","","","","2.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","H Kent","United Kingdom","2012-10-04","Five of us flew from Manchester to Palma return. Both flights were delayed the return by 6hrs. Outbound we were changed to a 'Strategic airline' onto a plane that had no hot water so only cold drinks were available. Furthermore one of our party pointed out to Jet2 staff that one female about to board was drunk (she had collapsed onto the floor in the queue to board). The staff response was ""she'll be ok after some coffee"". As no hot drinks were available that was a joke. Also the Strategic aircraft did not provide the extra leg room that our pre booked seats would have done. Whilst we all know that delays can happen one each way of a trip is too much. I suggested to a member of Jet2 staff that perhaps they should consider some new aircraft in view of what had happened and her response was ""well you'll have to start paying more"". Hardly a positive and business like response to a fed up traveller. I would have expected staff to be better trained in how to deal with customers.","","","Economy","","2.0","3.0","3.0","1.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","H McDonald","United States","2012-04-03","ORD-BOS-SJU return. Check-in staff and FA's really helpful. Served food and drinks (one of the few American carriers that do that). Live TV was good although you loose reception on international routes but that's ok as they give you free movies. Would recommend them over all other domestic carriers.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jeri Epstein","","2007-08-29","My husband and I flew from Washington Dulles to London and back in June. The 767 was broken and they substituted an Air Florida 737 with movable ottomans (possible projectiles) and the threat of a fuel stop in Gander. They crew was baffled. They didn't know how to work with the Air Florida crew. MaxJet knew the quality of the service was so far below what was advertised that they offered $500 per person rebated via coupon for future service. Three months later with multiple customer service contacts: not a dime. The return flight was on a 757 owned by the Dallas Mavericks. It was very luxurious and the Team Jet crew worked smoothly with the MaxJet crew. Bottom line: nice people working on a shoe-string with very uneven service. If an offer of reimbursement for under-performance is tendered don't hold your breath. If the plane is broken: you're out of luck.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","H McKenna","","2007-08-22","Stansted to Washington last Summer and a positive review. This year we booked Stansted to Las Vegas - what a drop in customer service in a year. Stansted lounge had a smaller range of food and drinks and was packed when we arrived. The crew onboard the outbound flight seemed to think that they were doing you a favour by serving you - the word condescending springs to mind. There were only 2 services this year - fewer than last year. You are expected to serve yourself if you want any snacks. Last year they brought them round to you every 15 minutes. On our return there is no lounge in McCarran airport and no drinks or food vouchers supplied. Again the crew were condescending in their service. I was told off by the purser as my table was at an angle and not directly in front of me. As it wasn't blocking the aisle I didn't see a problem. As others have mentioned the planes are old and it's a nuisance that the DVD player has to move when food is served. The service has gone way downhill in a year although the plane was full. I'd just returned from an economy flight with KLM to China and the service onboard KLM was better than that supplied by Maxjet. The only thing in it's favour is the extra seat width and length. Last year I was keen to book again. This year I'm not so sure.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Monk","","2007-08-20","I tried it twice first time disaster second time excellent. It appears the Vegas flight is the winner - if you're going to Washington DC you are in trouble. I wanted to go with Maxjet again this summer but the thought of delays hesitation in giving us the true picture etc made me decide to cash in my Virgin airiles and leave from Heathrow which isn't what I wanted in the first place. I want to leave from Stansted. Maxjet needs to put their house in order; get their pricing right. Until then I search for options.","","","","","3.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Waters","United Kingdom","2012-10-03","My return flight from Paphos was arranged via Thomson I have no idea why I couldn't fly back with Thomson the reason was not explained and they still charged me £320. I have never flown with a budget airline before and it would not be my choice to do so in the future. Uncomfortable seats very little choice re food options staff refused to take euros staff caused a fuss about me having only £20 note because they had no change. No entertainment (although you could buy an entertainment kit at £7) naive staff with very little experience confidence or charm. I would not want to be caught on a Jet2 flight where there was a problem as I don't think their staff could cope. A dreadful experience I won't be repeating albeit I had no choice in the first place.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Symon","United States","2012-03-22","BWI-BOS-BWI on E190 and the service could not have been better. FA's were friendly and the entertainment system fantastic. I also had plenty of legroom. The first flight was on time though the second an hour late.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Rogers","","2007-08-20","Booked return flight -STN-JFK : outward flight faultless. Got to JFK for our return flight and told that the return flight had been cancelled due to technical problems. The customer services said we had been booked premium economy seats with Virgin to Heathrow at roughly the same time and a taxi would meet us to take us over to STN to pick our car up. We were then transferred to a different terminal to catch the Virgin flight and told that Maxjet had only authorised economy seats for us - as opposed to their promise of premium economy. Maxjet staff basically said anything you wanted to hear in order to move you on quickly! We have since been offered compensation of a round trip back to NY which has so far not materialized but looking at some of the comments from previous people regarding the age of the planes I think we would need to think twice before using again & would not recommend.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Joni Metolius","","2007-08-09","Recently flew Las Vegas to London and back accompanying my handicapped brother. Both of us travel veterans we were very impressed with the service amenities and great crew. Love the access to a lounge where we could relax use the computers and enjoy great food. I look forward to flying with them in the future.","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Val Reeves","","2007-08-09","Stansted - Las Vegas return. The service was superb as was the lounge at Stansted. We flew on to Vancouver executive class with Air Canada and our experiences with Maxjet were much better than those with Air Canada. We would have no hesitation in recommending the airline to our friends and would fly Maxjet again if it flew to our chosen destination.","","","","","5.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Campbell","United Kingdom","2012-09-28","GLA-TFS-GLA Could not fault this airline as it provided a very decent service. Both flights were on time/early. Check in took about 2 minutes. The legroom is tight but is what you expect. Not cheap though!","","","Economy","","9.0","3.0","4.0","0.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","T Hall","United Kingdom","2012-09-23","Flew Leeds to Berlin and return. Flights slightly late departing but still arrived on time. Yes their aircraft's are not the newest but have all had interior cabin refit which seems to provide more than ample legroom for a loco airline. Always find the Jet2 cabin crew amongst the friendliest. No qualms flying them again.","","","Economy","","10.0","5.0","5.0","4.0","","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Amanda Siegel","United States","2012-03-01","Round trip from Orlando to the Bahamas. Both flights were great. The crew on each flight were extremely nice and caring. The flight back delayed one hour but they were extremely apologetic and efficient. Even though the flights were short they still provided drinks and snacks. On the flight back we had a bit of turbulence but the captain kept us informed of everything. A plus is the individual TV's in every seat.","","","","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Agre","United States","2012-02-24","Cabin crew friendly and helpful flight was 2 hours and snacks given out for free as well as drinks. TVs were nice. Flight was well priced seats were comfortable and I had plenty of legroom.","","","","","8.0","5.0","4.0","5.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Roger Parsley","","2007-08-08","6th July flight to Washington cancelled. We had no warning and no e-mail to warn us but we checked the flight in the morning and after a lenghty phone call to Maxjet was put on a flight from Heathrow with Virgin economy class. No reason given for cancellation and promised a visit from a Rep when we got to Heathrow. We had to find the extra cost to Heathrow for a start Virgin was not expecting us but rallied round and got us on a flight a no show of course from the Maxjet Rep and so far we have not received a reply to our complaint from Maxjet. I waited as long as I could before I was forced to write this review but it seems they dont really care whether you fly with them or not! Be ready for cancellations and delays and no customer service. On a plus side we did fly back as planned from Washington(delayed) but it was a very comfortable. We had 3/4 hours restful sleep and the service on board was very good. I just dont know if i can trust them enough to use them again which is a shame as it could be such a good service.","","","","","1.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","P Simpson","","2007-08-08","STN to JFK and flight was fine apart from a number of issues. JFK is a disaster for small airlines as the big boys get priority on departure slots. We waited two hours to be assigned a slot sat nailed to the seat unable to visit the bathroom was no fun for anyone. The endless queues in the immigration lounge also should put off any sane traveller. Other points of interest: The food was good (not exceptional) though service speed was ponderous. The tv system sits on the table and is therefore an aggravation when the food arrives due to lack of room. The choice of films/tv programmes is excellent. The planes are old and the bathrooms are in dire need of a professional upgrade - the current bathrooms have obviously had a paint job but the job was rushed and shabby. FAs are ok - some smile some dont. The seats are fine for the price but don't compare to VA or BA's business class offerings. They are vastly superior to Premium Economy seating. The plane could do with on-screen maps to show the progress of the flight and the PA system is poor. Overall - good flight good airline but still with one or two teething problems.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jeri Brittain","","2007-08-01","MaxJet to Dulles flight was cancelled I received an e-mail stating this called MaxJet immediately. They re-routed us on the JFK flight and another flight within the US to get us to Dulles the same day. The only inconvenience in this is that we have to leave 3 hours earlier than planned and we have to fly on 3 airlines instead of two. We have not done this as of yet however MaxJet has been courteous and helpful on the phone. I will report back when the trip is complete.","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","H Hinks","United Kingdom","2012-09-20","Have just returned from Corfu and flew with Jet2.com for the first time. Very impressed with meet and greet at East Midlands airport check-in staff helpful and cheerful and a smooth flight (which arrived early) with attentive cabin crew. Return flight also very good. We will certainly book again.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Dmitry Kuzin","Russian Federation","2012-02-17","Non-stop red-eye flight A320 JFK to Las Vegas. Price was the most important thing for us when we booked. At check-in I asked for a window seat and they gave us two ""Even More"" legroom seats near the window though we paid no extra fees. Captain was friendly before departure. Helpful flight attendants but can't say they showed any extra care. Cabin was clean and comfortable. A/C was working at the max and it was really cold by the end of the flight so some people had to buy blankets for $7. Flight on time baggage ok upon arrival.","","","","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","A Lathan","","2007-07-30","Las Vegas to Stansted. I loved the seats food and service onboard Maxjet. Service was wonderful except that they ran out of chicken dinners before we were served and had to choose the Veal. In row 3 I thought we would have been first up but ended up being served last. We chose central aisle seats and loved the freedom they provided. Huge thanks to flight attendants for great service. Stansted to LV went smoothly and our flight even arrived early. Digeplayers worked great food was fine service fine and loved the lounge at Stansted. We shared it with the New York flight and it didn't seem to be overcrowded. Free newspapers snack buffet drinks internet stations were all appreciated. Both my husband and I are in our mid 40's enjoyed our journey with MaxJet. A couple of things I would consider when we book with them again is to not book connecting flights within 24 hours of our arrival in London. We lost our connecting flights (non-refundable) and I'm waiting to see how that works out with MaxJet. The customer service rep promised refunds but I haven't heard back yet. We did purchase trip insurance but we'll see how that works out as well. We had to rebook our connecting flight at more than double the original cost to us. I also wish that Las Vegas had a lounge. If the California flights have a lounge we would probably opt to book via California. Express security is wonderful! I think MaxJet is worth flying a good product at a great price. Just be sure that you can be a bit flexible if the plane is delayed.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Williams","","2007-07-24","LAS-STN return. Missed having a lounge in Vegas but ground staff helpful with pre-boarding with 4 kids. Outbound flight delayed for over 3 hours but crew did a good job of keeping everyone informed and the pilots explained the technicalities. The flight was great cabin crew attentive and food excellent. Baggage delivery took no time at all. Barely made the lounge on the return but it looked great. We usually fly Virgin Upper and I think cabin crew service is pretty close entertainment and food is on par and seats are like an improvement on Premium Economy. The entertainment kept us and 3 kids entertained so there was a good mix of programmes available. I would recommend them and look forward to them flying from San Francisco.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Brian Martineau","","2007-07-22","STN-IAD return. Great prices and a great service. Every airline sometimes has problems with delays or luggage (just read the reviews on this site to find that out). MaxJet do a fantastic job and given the price you pay it would be crazy to complain! The food is fine the seats comfortable entertainment fine (turn your dinner tray sideways and it all fits by the way!) and service fantastic. Flying from London Stansted is much easier than Heathrow or Gatwick.","","","","","5.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Kathleen Muir","United Kingdom","2012-09-17","We have just returned from Majorca  we flew from Manchester. Customer service was excellent check in was fast and hassle free flight was comfortable and plenty of legroom which is a big plus for me on flights. From the check in staff to cabin crew I must say they were very efficient friendly and extremely helpful - we did have a problem (our making not theirs) and they tried their best to help us in every way. Would I use them again? Most certainly!","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Dixon","United Kingdom","2012-09-17","NCL-MJV and MJV-NCL. Both flights departed on time and arrived ahead of schedule. Aircraft's are old (much older than EasyJet or Ryanair) but the cabin interiors are very new with excellent leg room and comfortable seats for a budget airline. Staff friendly and attentive to call requests. My only issue with the airline is that they spend a lot of time advertising their products on the tanoy system. The speakers are really loud and it's impossible to get to sleep during the first 1hr -1hr 30 mins of the flight. Departure time back to NCL was excellent - basically had a whole extra day of holiday.","","","Economy","","8.0","4.0","3.0","0.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Preis","United States","2012-02-11","NY to Ft. Lauderdale. My last minute ticket was not the inexpensive ticket I usually expect from jetBlue. Easy check-in free snacks and beverages good legroom (in a regular row) plus real-time TV. Staff were friendly and professional. Both flights on time.","","","","","9.0","4.0","4.0","5.0","5.0","","","3.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","E Walsh","","2007-07-22","I can't comment on the flight because I never made it. Cancelled my ticket after 5 calls to customer service to change my departure date. They could not give me a quote to change it immediately and never returned my calls after promising every time. Customer service reps on the phone were awful lacking customer care training kept me waiting forever and failed to even apologize for the situation until the 5th call. Then they wanted to charge me nearly $1000 to change my departure date. They were an absolute nightmare and I finally decided to cancel the ticket and rebook with another airline. It was cheaper to do so and I wanted to cut my losses with this company while I still could. Really Maxjet get your act together.","","","","","1.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Gasparini","","2007-07-11","Stansted-JFK. We arrived at Stansted at 8am and were told that Maxjet do not open until 8.45am (their website states 7am). We checked in at 8.45am and with security questions etc the process still only took 5 minutes. Fast Track security a boon and we were in the lounge just after 9am. The lounge was lovely - unlimited good quality sandwiches snacks and drinks. The staff were informative and helpful. The downside was that as our flight left nearly 2 hours late by 11am people were arriving for the Las Vegas flight and it became unbearably crowded. Some people did complain about lack of showers and the toilets were located outside the lounge. The flight itself was more of a mixed bag. We were in seats 9A/9B - more than enough legroom and comfortable seats. We were told that due to the late running of the aircraft canapes would not be served - however seats D to K were offered canapes and people in A/B were not. We had ordered a vegetarian meal but were informed by one of the flight attendants they did not have this - but that the fish was very nice! Not having much choice we accepted it and this was served before other passengers. After everyone had been given their main courses we were presented with a vegetarian main dish by another member of the crew. The help yourself larder - containing a sandwich crisps chocolates and fresh fruit - you had to ask a flight attendant for anything you wanted. About an hour before landing afternoon tea was served. We made up a lot of time and actually arrived pretty much on time at 2.30pm. Considering we paid a few pence less than £599 each return I think we received excellent value for money. It was cheaper than Virgin Atlantic economy and service was better than premium economy and world traveller plus. AI would think twice before paying thousands to travel in upper class or business class with another airline. I hope MaxJet can sort out the tiny niggles because they could so easily be put right.","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","G Realf","","2007-07-03","Tried to travel to DC for business on 25th June and received an email at 09.00 before the 15.00 flight that the aircraft had been downgraded but when I phoned through to take a re-routing option through after receiving the email was told that the limited options had gone but I could have a refund or fly another day. Customer service was appalling. Beware if you are a business passenger and have meetings to attend you can NOT rely on Maxjet to get you there and the customer services could not care. Gave up on the return flight yesterday.","","","","","1.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Nick McCready","United Kingdom","2012-09-17","Travelled Jet2 return Belfast to Murcia 2nd September 2012 printed off boarding passes from home and allocated seats both ways check in hold 'bag drop' hitch free usual snails pace to get through Belfast security search area. (Boeing 737) flight left on time very friendly and hard working air crew comfortable seats with great leg room. Return from Murcia quick check-in and very fast through Murcia security search area aircraft slightly delayed same aircraft type once again very pleasant hard working crew.","","","Economy","","9.0","5.0","5.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","T May","United States","2012-01-20","OAK-IAD. Best flight arrangement to the East Coast even though I had to sit next to a screaming baby on a red-eye flight. Firstly the IFE was top notch. The seats were comfortable and they gave out night-gear. Finally at less than 5 hours it was the shortest flight as well. Staff were helpful and the food decent.","","","","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Pressley","","2007-06-29","I wish I had discovered this forum before booking with Maxjet then I might not have had such high expectations on my first business class flight to NY. We were booked on their flight to JFK on Friday 15th June (so that was probably our plane which was still on the tarmac - see previous comments). At check-in we were advised there would be a delay as a replacement plane had to be flown in from LAS as there was a problem with ours and as would seem to be the norm we were sent off to the Radisson for breakfast. After a couple more 'time changes' plus some considerable period sitting on the plane whilst supposedly waiting for a second signature on some paperwork (I'm surprised there wasn't a riot!) we eventually departed 12 hrs late. Trying to give Maxjet the benefit of the doubt - these things happen and the plane has to be safe etc. after all - I hoped they would redeem themselves on return journey. Unfortunately that wasn't to be the case. Again we encountered a 3 hr delay this time sitting on the runway whilst air traffic control found us a 'slot'. As has been said previously you do get the feeling of being fobbed-off with what seem feeble excuses but I do feel sorry for the crew who really do try their best and I have to agree that the inflight service etc. is very good. Unfortunately however this is vastly overshadowed by their unreliability. We were not offered any compensation at all but having now read other comments I can probably understand this as it would appear they'd have to compensate almost every passenger. I'm afraid I have to agree with a previous comment that if they don't get their act together pretty quickly they're not going to survive. Word seems to be spreading.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Lloyd Hughes","","2007-06-29","Booked with MaxJet STN-IAD last Nov. for July 24 as the airport is so close. Cancelled Tuesdays' flights way back but didn't tell me till about March so had to change some holiday reservations. Since then I have been keeping a close eye on things. The recent flush of IAD cancellations has meant that I have got my money back and taken the BA Club offer instead before it's too late. I phoned first and was told ""in the event of our flight being cancelled next month they would only offer another date or refund"". Like other comments here it's a pity not to support them both for the competition they could give and for the convenience of not using LHR but if you can't trust them to fly it's not going anywhere.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Ian Henderson","","2007-06-26","I was scheduled to fly STN-LAS on Saturday 16th June. Arriving from Belfast the night before I noticed a Maxjet still on the ground. On enquiring at their desk was told it was the delayed NY and that it was to fly LAS the next morning - when leaving STN at 23.00! Simple flying maths told me that we must be 7 or 8 hours late. The desk girl said she could not say! Website said flight was on time as it still said on Saturday. Yes the flight was over 8 hours delayed - pax were put up in Radisson SAS for day and allowed £15 for meals. When the NY flight landed that evening the waiting pax cheered in the Maxjet lounge. One surprise was being told by the Captain that we were going via Iceland to refuel - the LR a/c was presumably u/s but we were never told this. Arrival in Vegas was 12.30am and then find a taxi! The stay there was enlivened by trying to find out if the flights were back on time - website page eventually taken down and call centre only - staff there knew of no problems!! Flight back was on time almost. Service was OK seats as expected and price good. Is it sensible to fly an airline with 3 tired aircraft? Maybe.","","","","","3.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","M Vaughan","United Kingdom","2012-09-16","Just returned MAN to Lanzarote. A very good flight both ways crew and flight attendants all polite and professional. Seats and interior of planes seem to have had a refit. Toilets all working and clean. No entertainment but did hire the hand held entertainment system. Very good value for money with only a small delay going out.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Adrian Skinner","United Kingdom","2012-09-16","Flown 4 times with Jet2. On 3 occasions major delays - the latest was 5 hours plus return to 'wrong' airport the longest 24 hours. All were due to mechanical failure. Once is happenstance twice coincidence 3 times they are not capable of running an air transport company efficiently.","","","Economy","","2.0","3.0","5.0","3.0","","","","5.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Friedrich","United States","2012-01-12","Roundtrip Oakland to Long Beach check in using kiosks was a breeze. The staff were professional friendly and welcoming. The inflight experience for the value of tickets is unbeatable. Inflight entertainment with free DirecTV and XM radio on each seatback. The free quality snacks and beverages delicious.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Travis","","2007-06-21","Maxjet makes it hard to love them. They just canceled tomorrow's Stansted to DC flight which was sold out. They have booked us Upper Class on a Virgin flight (and offered a full refund or change of date) but we were trying to avoid the inconvenience of Heathrow as we live in Cambridge. They cancelled the one other time we tried them - when they cancelled the DC route for the whole winter! I wonder if we will be flying Maxjet back on Monday or Virgin! If they can't get their planes to be more dependable Maxjet won't survive - and shouldn't.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Fook","","2007-06-21","STN-LAS-STN. We are Premium Economy upgraders rather than business travellers so our experience of high quality air travel is limited. However thanks to correspondents on this forum we thought we knew what the Maxjet experience would be like. Correct. Stansted is great Fast- Track excellent and the dedicated lounge high quality. OK the planes are a bit old but for us the outward journey was heaven: masses of legroom; attentive friendly high-calibre service; good food and entertainment; and clean toilets. In fact it was close to perfect. We have travelled to Vegas often and never arrived as sprightly and rested as this. To compare it with Virgin Premium Economy is farcical. It was superb. Unfortunately here comes the sting. After booking our flights in February (in the sale at £600 return) we monitored the flights on Maxjet's website to check reliability. Every flight (yes we should get out more). It was excellent for a couple of months but nearing our departure date things started to slip. This coincided with the reinstatement of the Washington service. We are not experts and have no knowledge of the airline business but it seems that Maxjet have barely enough planes to go round. While the Washington route was suspended things were fine now they are flying by the seat of their pants (apologies). Our return plane from Vegas arrived from London 2 hours late. We were told because of a combination of 'abnormal heat in Vegas a full load and a shorter runway because of prevailing winds' we would have to stop in JFK to refuel as we couldn't take off with a full fuel load. 38 degrees in Vegas abnormal? They've not been there often in August then. Total rubbish. We don't know what the problem was - perhaps they borrowed the plane from the Washington route (see comment below from T Williams) and it didn't have as large a fuel tank. Or perhaps it leaked?! Who knows? But it wasn't because it was hot in Vegas. We arrived at Stansted 6 hours late. I personally felt pretty ill when we had to land an hour after going to sleep and then had to sit on the tarmac for an hour. Worse than travelling Economy - possibly. We can't fault the staff (although no apology was ever given for our late arrival) and every other part of the experience was very good. We would go to Vegas again with Maxjet at sale prices as there are limited alternatives. But New York - there would appear to be better choices at similar prices. Do not rely on this airline (certainly while they try to cover too many routes with not enough planes). Just know what you are getting into. If you have two trouble free flights then you'll have a great trip and a bargain to boot.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","T Willliams","","2007-06-18","Dulles to STN on June 4 - original aircraft was in for servicing so they replaced our plane with an ""all first class"" 757 previously leased to the Dallas Mavericks basketball team. Seats were above coach but certainly far from first class. Cabin crew were very apologetic and still fed us very good food but a single aisle plane with seats that hardly recline didn't make it up for us. On the taxi trip to STN for our June 17 return we learned through the toll-free celll number that the flight would be delayed 7 1/2 hours. Phone agent would not rebook us - said we had to take care of it after arriving at the STN counter. When we got to the counter we found out the flight had been cancelled. We were put on a shuttle back to Heathrow where we were rebooked in COACH on Virgin! As consolation we were told that we would each receive two vouchers for future travel on Maxjet. We'll see if the vouchers actually show up and if the airline stays in business - otherwise I wouldn't fly these guys unless I had a whole lot of time on either side of the trip to allow for 24 hours of schedule mishaps. Also that it was interesting that of the seven flights operating this week from Dulles to Stansted 2 were delayed 7 hours 2 were delayed over 12 hours and 2 more were completely cancelled.","","","","","2.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Robin Pepper","United Kingdom","2012-09-10","Having booked a round trip to Dalaman Turkey and pre-booked seats and online check-in we found that we were not given the seats that we had booked and paid for either way and the online check-in was a joke. We were told to use the normal check in desk at East Midland Airport and the same thing happened at Dalaman on our return flight. We have paid for pre-booking our seats £23-96 and we paid £24.00 online check in charge. It now seems that the only way that we can telephone to complain is by using a Premium Rate phone number.","","","Economy","","1.0","1.0","5.0","2.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Sabaduquia","United States","2011-12-21","JFK-BTV. JFK T5 was clean with lots of shops free WiFi and security was a breeze. It was on a newly painted A320 however the cabin was the older type. Seats were comfortable legroom was excellent and the cabin was showing its age but well maintained. Flight time was only 45 minutes but drinks were served as well as peanuts and cookies. Service was rushed the head FA was friendly but the other two were reserved. Live TV worked fine. Overall decent flight but nothing spectacular.","","","","","7.0","5.0","3.0","4.0","4.0","","","5.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Barry Greenberg","","2007-06-13","JFK-STN-JFK last week. The plane was full on NY-London run and almost full on the return. Service remains equal if not superior to United/American Intl. business class. The experience can be described as what MaxJet calls traditional business class. This means a comfortable seat with a 60"" pitch (not a flat bed) decent food (the lobster was probably the best in flight meal I have had) alcoholic beverages served by attentive cabin crew and a decent selection of movies. There were some minor issues I would have liked to see improved such as serving dinner sooner and breakfast later and heating up the nuts before serving them (a real time inflight tracker would also be nice as would power ports) but these are minor quibbles. A note to those who would avoid MaxJet because they would rather use or accrue frequent flyer miles on a major carrier: Fly MaxJet instead. I have priced out a business class upgrade on this route on two US carriers and it was the same price before accounting for the 50000-60000 miles I would then need to expend before getting the upgrade. I prefer to save my major carrier miles for when I really need them or they are a better use of miles such as for trips to Asia.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","John Oram","","2007-06-13","So inadequate were Maxjet's replies to my two e-mails on disrupted seating assignments that I have written to their Customer Services VP an address provided in their onboard literature. Maxjet are offering a dood fare good seat and pretty good food but let themselves down badly on reliability timekeeping and customer service. The comment on the good seat does not apply to 8D/F which they should not be selling as their regular product. My battles on changed seat assignments continued at LAS. It appears that the Reservations department do not fully understand the impact of aircraft changes some of which occur because of Maxjet's flaky reliability. The inbound aircraft was late but still had time to go out on time at 5pm. However they were always chasing the clock when the cabin crew were boarded late perhaps because of the TSA. We didn't push back until 5.15 and then had a 20min taxi. One thing that goes straight out of the window with time constraints is the canape service which I have not seen in a while. I imagine they are loaded so am I to understand that they are simply wasted? Maxjet show an overall time of 10hrs LAS-STN which I think is actually unachievable given the time factors at LAS and flight on two engines. The pilot made a bizarre departure announcement that the forecast weather for London was 54 degrees (F) and must have been reading an actual rather than a forecast. My lobster was unexpected and very good but it would have taken more than an agreeable crustacean to improve my overall impression of Maxjet on my 4th round trip. I can report a highly satisfactory outcome to my latest tranche of queries which eventualy I addressed to VPCS at Maxjet. I received comprehensive and valid responses; given the benefits offered by Maxjet in spite of their occasional failings I shall be happy to travel with them again.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Jones","","2007-06-13","I just travelled with Maxjet to Las Vegas. Service was excellent for the price. The Business class cannot be compared with the likes of BA or Virgin but the price is comparable with Premium Economy. The seat is equivelent to the old style bucket seats. The seat goes back far enough to get a decent night sleep and the configuration is 2-2-2. As for the price I compared their price with Virgin and BMI's Premium economy price. And at just under £800.00 including tax it was a no brainer! I got a further discount from invegas.co.uk. The flight takes a bit longer than Virgin but this is probably due to the smaller plane. If you are a regular business class traveller and you think you are saving a fortune you will be disapointed. If however you fancy splashing out instead of economy then you will be delighted!","","","","","4.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Harrison","United Kingdom","2012-09-10","Recently back from Palma. Flew from Blackpool. Checked in online the queue was a bit longer than I expected but no real problem for me. The staff there were helpful and friendly. The only downside of the airport itself is paying the airport development fee which as I was politely told by a Jet2 member of staff is on the Jet2 website when you book and paid to the airport and not the airlines. I must confess I missed the bit on their website that tells you about the fee when I booked but I looked again when I came back it was there so my fault for not reading properly. Apart from that I found the whole experience with JET2 rather good and would definitely fly with them again.","","","Economy","","8.0","3.0","5.0","4.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Hally","United States","2011-11-11","FLL to LGA. Attendants simply don't care anymore. After years of only flying JetBlue and being more than satisfied it is time to try South West I think. We don't fly often a couple times a year so stark difference in airline service attitude etc readily apparent.","","","","","5.0","3.0","2.0","2.0","4.0","","","3.0","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Finch","","2007-06-10","MaxJet is an economy airline maquerading as a 'quality' alternative to BA/AA/Virgin/United business class - the Ryan Air of 'business class'. The planes are very old and tired - which means they have an unusually high percentage of mechanical problems. I was diverted to Boston enroute from Dulles to Stanstead when one of the two generators onboard (which powers the entire aircraft electrical system) failed over Newfoundland. The staff were ill prepared for any of the obvious fallout such as ""what the ---- do we do now to get to London"". I opted to take my money back from MaxJet rent a car back to DC and booked a very comfortable Virgin Economy Plus seat the following evening.","","","","","1.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Travers Burge","","2007-06-04","I paid £999.00 each for my wife and myself to fly MAXjet from London Stanstead to Washington Dulles return. The outward flight from London was excellent. Check in VIP lounge cabin services etc were all of a high standard After a very enjoyable but tiring holiday we checked in at Dulles for our flight to Stansted only to be informed that our aircraft for the flight had been changed to a Boeing 737 and that no business class accommodation was now available. Half of the aircraft was economy class and the rest I would classify as an upgrade. We spent over an hour at the check in desk having arrived there at 19.00hrs owing to in my opinion inexperienced check in staff who were incapable of handling the situation. The security personnel sent us back to the check in desk no less than on three occasions firstly because they had not given us any boarding passes and then they had entered the wrong information or no information at all. Our problems did not end there . When we did eventually board the aircraft we remained seated for well nigh three hours before we finally took off at 0.29hrs. During this entire period we were not offered any hospitality and it was only after I had mentioned this to one of the cabin staff that cold water and a small bowl of mixed nuts were offered to the passengers and to add insult to injury the nuts were more or less immediately taken back on the grounds that take off was imminent although we still remained on the ground for another 30 odd minutes. I appreciate and understand that there was a logistical problem that was taxing some of the crew but this still does not detract from the fact that this level of service was a shamble. Where was the welcoming glass of champagne? Dinner was finally served at around 1.30am quite an unsociable hour. The seats were so restricted in their lateral movement so much so that my wife and myself both in our 70's spent a very uncomfortable night. We finally landed at Stansted at 12.30pm. Having paid £999.00 for each person I consider the offer of $500each person in vouchers to fly MAXjet valid for one year as totally inadequate.","","","","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Dorothy Plezia","","2007-05-30","This is not an airline an international passenger would want to connect to for they have a limit of one bag (33lbs US). We were on an international flight so we each had two bags. We kept them at 33 lbs for we knew the weight limit beforehand but did not find anywhere on their website that the limit was 1 bag each. We were charged extra. I will say that the gate agent in Rome took pity on us nad only charged us 30 euro instead of the 80 required. After some discussion in Palermo the agent relented and only charged us 30 euro back to Rome. Other airlines flying to Palermo may not charge for extra baggage so check them out first if you have more than one bag. Windjet flew A319 (similar to Southwest Airlines). Very comfortable left on time personnel was friendly. Other than bag restriction I would fly Windjet again. Price of ticket was very good.","","","","","","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Wilson","United Kingdom","2012-09-09","Flight to Rome from Glasgow was fine. Check in at Rome a nightmare not open when we arrived a long queue and no bag drop off open so we all had to wait on check in opening and then only one desk then eventually 2. Why did we print our own boarding pass when they took them ripped them up and issued new ones? Long queues at gate and a problem with a name on a boarding pass with someone in front caused a delay to get on the bus. Why do they say that only one bag and its to be a certain size when people come with suitcases. Not enough space to get them in though the overhead lockers. We were delayed for an hour because of a mistake with passenger list and see that is often a problem. Also these flights are not cheap they charge for everything.","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","E Crookston","United Kingdom","2012-09-09","I fly regularly with Jet2 to Murcia san Javier as they are the only company to fly from Edinburgh. On this trip the return flight was delayed by and hour which wasn't too bad. I always find Jet2 staff to be nice and helpful and have no real complaints other than their aircraft's are so old. I have been on and had gaps in the ceiling stuffed with kitchen paper to catch the drips of condensation. As a bit of a nervous flyer it doesn't fill me with joy when I see these things and puts me off flying with them.","","","Economy","","6.0","2.0","4.0","3.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Kim","United States","2011-10-27","Red eye flight from Long Beach to New York JFK with a connection in Salt Lake City. Aircraft was spacious clean and well maintained. Enjoyed the Direct TV and complimentary snacks. A drawback were the leather seats that made for uncomfortable seating for sleep as I kept sliding downwards but was manageable nonetheless.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Isabel Peters","","2007-05-23","Las Vegas to Stansted. On time efficient baggage handling staff helpful and good humoured. Turbulence meant the service carts had to stay secured so dinner was individually served and the staff kept smiling. the old business-class seats are not the most comfortable for a 10 + hour flight and the movies could be a little more edgy but for that price.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Lant","","2007-05-13","Stansted to JFK route twice in the last month and overall very happy with service and value. Stansted was great - fast check in fast track through security super lounge easy boarding. Service onboard was good if a little less attentive than most business class services - you had to ask for stuff instead of being constantly asked if you wanted more wine which is the norm in business class. The plane is old and cosmetically tired but what do you expect for £350. The lack of guaranteed connections and inability to check baggage onto connecting flights is worth accepting to get tickets this cheaply especially given the 30 min check in deadline. Korean Air Lounge at JFK was OK but they could do a better job of keeping the drinks stocked up. The free arrivals service at Stansted Radisson more than makes up for it. I am finding these newer airlines a breath of fresh air after years of Delta misery and look forward to seeing their network expanding further. Maxjet is keen to please and see their business expand through positive word of mouth. That is certainly happening - my only worry is that they'll use the higher load factors as an excuse to crank the prices up!","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","C Gates","","2007-05-02","LAS-STN-LAS. Seats comfortable service was good. Both flights on time fast track through security wonderful. I think Maxjet gives good value for the money will use them again - hoping they eventually having flights leaving from the Los Angeles area!","","","","","4.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","John Wagner","United States","2011-10-21","PDX-JFK in Economy (extra legroom). This was my first Jetblue flight - it felt like a flying bus. Somehow I was expecting a little more from this airline. Service was very efficient and rushed - I far prefer the friendliness of Southwest Airlines. I would use this airline again but it would not be a first choice.","","","","","8.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","S Rose","","2007-04-27","STN-LAS-STN. Outbound - fast track through security worked perfectly lounge is good although crawling around the floor and lifting dusty carpet flaps for laptop power isn't really on! Flight was almost full and seemed to take ages to get everyone on board so pre flight drinks were served 30 mins into flight. Seats comfy enough although they are already showing signs of age plenty of room. Service was amateurish the crew seemed disorganized and I was trapped behind a tray table for over an hour watching the keystone cops handing out cold bread rolls. Rest of the flight was fine digiplayer was good and good selection of movies seat was great and even managed to grab a few hours sleep. Terminal 2 at LAS really is a dump! Inbound - No lounge this time and waiting for a business class flight in a bus shelter isn't on. Flight left late (again) but got a drink while we were on the ground this time as a sign of the service to come we managed to take off with several passengers still with champagne glasses on seats and in hand (a few rolled down the aisle). Service looked abysmal again (this seems to be a feature) not sure how they manage this with just 96 of us! I opted for minimal food and got out from under a tray table after just 20 mins decided to sleep for as long as possible large 80's style seats were great for a snooze resulting in 6 hrs shuteye! Toilets are grotty and worth avoiding if at all possible. Breakfast was a weird mixed grill wrap? which was luke warm managed to hang onto digiplayer until 40 mins from landing much to the annoyance of cabin crew. We landed 1 hr late no apology or even reason just late! Overall Maxjet need to change either quit pushing ""all business class"" and call it ""huge seat at a low price"" or sort out the service and cut passengers some slack to sleep or watch TV when they like! I'll fly again but I know what to expect now so a packed lunch and sleep all the way!","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","B Wheeler","","2007-04-27","JFK-STN-JFK. On time both ways. Seats comfortable although passengers frequently needed assistance to return seats upright. Snacks and beverages great. Food good but did not meet expectations. DigEplayers fantastic and mine was collected 30 min before landing. Bathrooms needed attention. Service very attentive. Korean Air lounge at JFK great. Stansted lounge okay. Check-in both ways a breeze. Aircraft was clean except for bathrooms. I was treated like a first class passenger. Connecting at JFK was a hassle but worth it to fly Maxjet.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Leon Mills","","2007-04-24","Observation on Andres Mesa's comment ""Before reaching the check-in counter passengers are first screened in the queue asking the same security questions at the check-in counter [same process not adopted with BA/Silverjet etc]."" This is because BA and Silverjet are not American Carriers. Maxjet being an American carrier are bound by the TSA to conduct such checks before checkin in a foreign country. The person doing the checks actually has a laptop computer which they download TSA info to and then scan your passport then and there! It is entirely separate from the check in process. As someone who has done it twice yes it's a bore but it is not down to the airline's incompetence!","","","","","","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Ian McLuckie","United Kingdom","2012-09-04","A generally ok experience was ruined by being charged an extortionate amount for a group of 7 of us after I made the mistake of not printing off the return trip boarding passes for a recent visit to Portugal. The so- called admin fee was charged 7 times over on the return trip. Ironically when we did our bag drop on departure from East Midlands the boarding passes I had managed to print were torn up in front of me and the check-in staff printed their own. A lesson to all - don't make a simple mistake when travelling with Jet2 as a group.","","","Economy","","2.0","3.0","2.0","0.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Gray","United Kingdom","2012-09-04","Just returned with my family to Newcastle from Tenerife 15 hours late. Informed that aircraft had arrived Tenerife at 8pm having experienced an in-flight technical fault. Return flight at 9.30pm finally cancelled at 11.00pm. Parts we were informed being flown out from UK. Coached at 12.30am to overnight accommodation. Temperatures 28deg + but accommodated in non-air conditioned hotel in a very noisy resort. To Jet2's credit they flew out a replacement aircraft when it was found that the original aircraft could not be repaired as expected. This is the second 12 hour + delay we have experienced with Jet2 - and we've only flown with them twice! We would not consider flying Jet2 again certainly not until they start to provide modern reliable aircraft on their services.","","","Economy","","2.0","3.0","3.0","3.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Milonas","Australia","2011-10-04","NYC-LAX. We flew with a family of 4 and were assisted at every level. Legroom is very good sure the cabin livery is bland and the seats look dated but the TV options snacks and complimentary drinks outweigh any other domestic US experience we have had.","","","","","8.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Choy","","2007-04-23","STN-LAS-STN. 50% outbound and 97% return full flight. Uneventful and smooth check-in both ways - disappointed that no lounge facility in Vegas. Very enjoyable outbound flight - attentive inflight service though the food quality and quantity is a big let-down. Comfortable seat for the price. Inflight entertainment via DigEplayers. Unsure why it needed to be collected 1.5 hours before landing - seem to be the policy as occurs on both directions. Surely 1/2 hour prior to is sufficient. Las Vegas to London flight on time but inflight service is less than attractive. Some cabin crews appeared to be less experienced. Food ran out rather fast on the dinner service with bread roll served cold. Being an overnight flight it would be logical to dim the cabin lights and lower the shades after dinner serving - none had been acted upon. If you miss out of the initial breakfast serving 2 hours before landing be prepared to starve until arrival - very unimaginative. With a near full flight good refill of toiletries is essential - not so on this flight. I would be rather reluctant to try out the Washington and New York service if maximise sleep is top of the list - re shades and cabin lights. Given the price paid I would fly them again.","","","","","3.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Stephen Samuels","","2007-04-23","Maxjet to and from Las Vegas in march this year and found the flights excellent. Space great service very good and the food outward bound super but not so good inbound - lack of choice and they should not run out of options with only 79 to feed! Lounge at stansted and fast track great - we wait for the lounge at Vegas! Al in all well done and we will use maxjet again","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Andres Mesa","","2007-04-19","STN-LAS-STN. Slow check-in resulted from repetitive process. Before reaching the check-in counter passengers are first screened in the queue asking the same security questions at the check-in counter [same process not adopted with BA/Silverjet etc]. Superb in-flight service although food quality and quantity were a bit disappointing. 2 choices of hot entrees lamb and beef - whatever happened to fish for vegetarians? Lamb without any sauce wasn't very tasty. Seats 1980 biz class but comfortable enough. DigEplayers good - flights on time. Toilet very old and not very clean. Overallvalue for money. One disappointment that crew show little interest in restocking toiletries.","","","","","3.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Killen","Ireland","2011-09-21","BOS-DCA-BOS. These flights were sold by Aer Lingus as part of a round-trip between Dublin and DCA. On the outward trip I received an upgrade to Extra Legroom (Row 1) on the return I was seated in Row 2 with the admonition that I would be bumped if a mobility impaired passenger needed the seat. The outbound trip was delayed due to weather conditions and I felt that more information could have been given at the gate as the departure time slipped back the return trip was early. All employees I encountered were pleasant and helpful and I was impressed a free snack/beverage was offered on these short flights.","","","","","9.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Gordon","United States","2011-09-17","My last 3 flights with them were delayed for at least 2 hours. One trip from DCA to Boston was delayed 3 hours while we sat on the tarmac waiting for the plane to be de-iced. Every other airline was taking off and landing. Jet Blue told us that we had to wait for the de-icing truck because it wasn't being used that night by the other airlines but they had a higher safety standard. They had an inexperienced pilot and that kept us grounded for an extra 3 hours. I agree that the seats are comfortable but being held for hours to compensate for untrained staff is torture.","","","Economy","","2.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Mike Vaz","","2007-04-14","Stansted to Las Vegas return. Check-in for both flights excellent. At Stansted fast-tracked through security with no problems. Maxjet lounge at Stansted was great plenty to eat drink and read. The cabin crew on both flights were excellent very friendly nothing too much trouble. The seats were very comfortable food and drinks excellent. Personal media-player is a nice touch and comes pre-loaded with latest films videos TV shows and a good selection of music.","","","","","4.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","J Patton","","2007-04-14","STN-LAS-STN Very enjoyable trip on both flights. Seats comfortable allowing me to sleep for 6 hours on the return. Food nice wines werein plentiful supply. DigEplayers excellent with a wide selection of . Check-in quick at both ends fastrack at Stansted brilliant lounge very nice. Las Vegas less good without the lounge. Both flights on time. I was highly impressed with product and pleased on a value for money basis.","","","","","5.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","N Evans","","2007-04-09","STN-JFK. Swift check-in at Stansted followed by fast track through security. Lounge at Stansted comfortable and located next to gate. Flight departed on time. Although the seats may be from a bygone era of international business class travel they are more than adequate to work or doze off. FA's extremely polite serving food and drink that is better than I've experienced in BA's club world. Personal tv is perfect and comes pre-loaded with latest films etc. Return leg just as good with exception of crowded Korean Airlines lounge at JFK and the annoying blast of music 2 hours before landing that wakes everyone for breakfast. A far more satisfying experience than the similarly priced premium economy cabins of BA or Virgin.","","","","","","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Luke Chafer","United Kingdom","2012-09-03","Glasgow to Dalaman return. Got back on Wednesday 29th. The cabin crew were friendly and happy to help. Delayed both ways which was the only bad thing however they made up the time and we arrived on time both ways. Enough legroom for the flights and was clean. Hopefully will be flying with them again depending on the price.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","G Van Houten","United States","2011-09-15","FLL-EWR roundtrip 4-5 times each year. As jetBlue and Continental/United are the only airlines that fly direct between FLL and EWR choice is limited. I have always found the staff friendly helpful informative and quick to serve. The captain was at the front of the plane welcoming you onboard and thanking you upon arrival. The ERJ- 90s are a bit uncomfortable and narrow but the A320s are modern and clean. Always pay the $25 for extra leg room.","","","","","10.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","B Lally","United States","2011-09-15","I recently flew Boston to Tampa. The flight experience was great spacious seats professional flight crew and TV screens in all the seats made the flight more enjoyable. The only negative aspect was the price of the headsets they should be complimentary for passengers. Costs could be decreased onboard the flights snacks should be made readily available throughout the flight.","","","","","8.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Pat Woolley","","2007-04-09","Stansted to Las Vegas return. Check-in for both flights were excellent. At Stansted we were fast-tracked through security with no problem. The Maxjet lounge at Stansted was superb but unfortunately Maxjet don't have a lounge in Las Vegas. The cabin crew on the outbound flight were a dream nothing was too much trouble and service was second to none. Although the service was still excellent on our return flight some of the crew could have been a little more friendly. The seats were very good food and drinks excellent flights were on time and we could highly recommend Maxjet.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","D Block","","2007-03-24","Good Service Verona VRN - Moscow DME. 30 minutes delay saved lots of money compared to economy ticket on regular carrier and did not have to change flights in Vienna. Fruit Juice or soft drinks and modest meal included. Boarding passes issued with seat so there is not the mad rush for seats as with Ryan air. Airbus is old makes some noise but did not fall out of the sky.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Marilyn Rogers","","2006-02-14","SYD- MEL. My husband and I were truly impressed on our first flight with Ozjet. The entire journey was a pleasure. Couldn't fault anything at all. Fine food and great service. The cabin crew were immaculate and extremely professional and attentive. It's an airline that will surely soon be leading the way for the astute business person. I think the media should be heralding a wonderful breakthrough for the Australian traveller. We shall certainly travel with Ozjet again. Hope they soon expand their routes to other states.","","","","","","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","F Whitehead","United Kingdom","2012-08-29","LBA - Nice Return. Flown Jet 2 on a few occasions and have had absolutely no problems whatsoever with them. You have your major airlines and your budget airlines - in terms of experience I'd put Jet2 in the middle (better than your standard budget airline for the cost). Both flights on time and no problems with boarding etc. Had in flight meal going out (breakfast) worth the £7 with a hot breakfast fruit muffin and a ""starbucks"" coffee. Cabin crew friendly and communication from the captain excellent. Seats are comfortable enough for short haul.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Taylor","United Kingdom","2012-08-28","Booked with Jet2 for holiday to Lanzarote. Got back 2 days ago after a brilliant time. The booking of the holiday itself was so easy online. The flight experience was nearly perfect apart from a small delay going out. Staff were pleasant and organised. The meals were tasty. Definitely give them a 9.5 out of 10.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Richards","United Kingdom","2011-09-11","Flew LGB-SEA. Flight departed slightly late but arrived in Seattle ahead of time. Crew were attentive and gave a good service. Complimentary refreshments and snacks served. A320 aircraft were clean and well kept. Overall the experience was good and I would use them again.","","","","","8.0","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Rohan McCarthy","","2006-02-13","SYD-MEL-SYD. It's hard to fault their in-flight service. 60 seats all business-class. Their pre and after-sales services needs refining. Having already had a schedule change notification a few days before the SYD-MEL leg I was annoyed and frustrated to wake up on the morning of the flight driving from Canberra to Sydney to get another message they had left very late the night before telling me that the 9am flight had been cancelled - and I'd been put on the 8am flight instead. That might have been fine if I'd lived in Sydney but it made the drive up to Sydney from Canberra fast and furious! I tried many times to contact OzJet's customer service line after their 6am opening but couldn't - it took them to call me at 6:45am before they realised their incoming call line had not been activated for the morning! When I arrived in Sydney I had to use valet parking ($139) in order to make my flight. Before the return leg I logged on to check the flight details only to find the MEL-SYD portion had mysteriously disappeared from my online itinerary. After ringing them I was told that it had been a mistake; they had deleted that portion instead of the cancelled flight a few days earlier! I was put back on the flight but really business won't wear this sort of inconvenience.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Jarrad Brown","","2006-01-26","MEL-SYD return. 737-200 both ways. Clean aircraft. Nice big seats. Meals good and full bar service. Cabin staff very friendly and always around - but they only had about 20 people to look after as the plane was mostly empty. I would fly OZJet again.","","","","","","","","","","","","","0"
"jet-airways","/airline-reviews/jet-airways","Jet Airways customer review","Graeme Read","","2006-01-12","MEL-SYD. The jet was immaculate as was the cabin crew. The seats were huge - same as traditional business class seats and leg room was more than generous. We received a glass of champagne and a choice of other drinks. A full meal was provided - great quality. The cabin crew were attentive and nothing was too much trouble. There were only 12 people on the flight which was a bizarre experience - we got a really good deal on the flight and I'm shocked that more people aren't trying it. It made flying fun and enjoyable again it really did.","","","","","","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Smythe","United Kingdom","2012-08-28","We've flown 5 times with this airline - twice to Split twice to Hungary once to Tel Aviv. The flights have never ever left on time - delays have ranged from 30 minutes to two hours. The planes seem very old - on 4 occasions we flew in black and white. Seriously though - Jet2 have an ancient fleet compared with Easyjet or Ryanair and the planes have a higher rate of mechanical problems as a result. Our return flight from Budapest was the last straw - our first attempt to land in Budapest was aborted because of problems with the landing gear. So - ancient planes frequent delays. Use Ryanair or Easyjet instead.","","","Economy","","1.0","3.0","3.0","0.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Fairchild","United Kingdom","2012-08-28","Travelled from Leeds Bradford to Palma. 7am flight so had to be at the airport early. Plenty of staff on hand so check in only took a couple of mins. Flight was very comfy. Exactly the same on way back. Will use jet2 again in the future. Highly recommended.","","","Economy","","9.0","5.0","4.0","0.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Andy Clements","United Kingdom","2012-08-28","East Midlands to Palma Majorca. The whole process from checking in online baggage drop on time departures Jet2 staff were very friendly. First time I have flown with Jet2 and I would highly recommend a fantastic experience!","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Morse","United States","2011-09-10","PHX-JFK. Everything on time overnight flight. Standard JB service. Chatty flight attendants in the back made it hard to sleep. I don't feel like the seat is that great the back support is good but I think the seat bottom is thin. Arrival into JFK early.","","","","","6.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","B Davis","United States","2011-09-10","Our tickets were purchased well in advance at which time assigned seating was unavailable. We showed up at the airport to check-in and were told we could not be guaranteed our seats would be together unless we purchased the extra legroom seats which we did not want. We felt we were forced to pay the extra $40 per seat so we could sit together. We again had the same poor experience on the way home. I am extremely unhappy with this experience and feel I have been ripped off.","","","","","","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Paul Vickers","United Kingdom","2012-08-28","Flight from M/cr to Paris for our honeymoon. Outward flight fine. Return 5 hours late. Informed of this half an hour before boarding was due. I asked what the reason for this delay was and was told by an extremely aggressive staff member that it was due to a plane breaking down in Nice. We took this flight as it was supposed to arrive at 19h25 on the Monday. We both had work 05h30 the next day and we also wanted to arrive early enough to catch a train home rather than pay for a taxi. We arrived home at half one in the morning having handed over £60 to a taxi driver. Don't risk it.","","","Economy","","1.0","3.0","1.0","1.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Trevers","United States","2011-09-07","They now have their Even More Speed security lanes but it was useless. I got to walk right up and show my ID and boarding pass but it still took 30 mins to get through security. Crew was pleasant as usual but the pilot never said a word to us. Jetblue pilots usually stand in front and introduce themselves tell you the length of the flight weather etc. This one said nothing. Legroom is great and snacks are always appreciated. Yet for the second time in a row IFE didn't work. Half the channels didn't work along with several radio stations as well. I fear they are turning into just another US carrier.","","","","","5.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","K Dickhudt","United States","2011-09-01","IAD-JFK. Booked as a codeshare flight with South African Airways. Flight was late out of IAD but that is pretty common on these East Coast morning flights. I was happily surprised with the legroom and PTV. Flight Attendants were friendly.","","","Economy","","9.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Muransky","Slovakia","2011-08-16","FLL-NAS on Embraer. Short pleasant flight. Due to short flight there wasn't full drink service but everyone had bottle of water on seat when boarding. Choice of two complimentary snacks. Direct TV radios and airshow were available at any seat. Seats were comfortable with nice legroom. First bag is free on all flights. Before departure captain came out of cockpit and made welcome announcement facing cabin. Cabin crew were nice. Waiting time for baggage at NAS could be better.","","","","","9.0","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Philip Huebbers","United States","2011-08-14","Unlike other airlines I don't have to worry about my bags going missing and I don't have to pay a bag check-in fee. They don't have First Class because they don't need it. They have more leg room than others and snacks and drinks. Every seat has a personal TV with free Direct TV and Radio for your entertainment.","","","Economy","","10.0","","","","","","","","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Anthony Smith","United Kingdom","2012-08-23","Newcastle (NCL) - Heraklion (HER) return both Boeing 757-200. Flight was early outbound friendly cabin crew at the door and gate to assist you to your seats inflight entertainment was portable televisions you paid £7 for the full flight which was decent. Landing in Heraklion was fine baggage came quick and the cabin crew said goodbye and thank you to everyone. On return the engines failed at the runway so we could not depart the air conditioning was broken so everyone was wafting the Jet2 safety cards which made a racket and when the engines started and air con was fixed we departed and the captain apologized and offered everyone a free drink! Arrival in Newcastle was early baggage took 40 mins to get to belt. Overall good experience with Jet2 and will defiantly fly again.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","S Warner","United Kingdom","2012-08-23","Travelled with husband and our parents from LBA to Malaga 15.8.12 - 22.8.12. Outward journey delayed 45 mins due to faulty aircraft - inward journey delayed 3 hours due to aircraft breakdown. On way back people sent to gate to queue 1 hour before boarding - hot and uncomfortable in boarding area. We had to queue again in the walkway to the plane - very hot - no need for that number of people to be herded inside as boarding was in stages and staff could have waited until the walkway was clear before sending next customers. Attitude of staff - dreadful. Communication - dreadful. Will never use this airline again - just not good enough.","","","Economy","","2.0","2.0","2.0","0.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Imber","United States","2011-08-04","My daughter was booked on an early morning flight she got to the airport before 5am and was told her flight was canceled. My daughter repeatedly asked for help in arranging another flight and received none from Jet Blue personnel she found them unhelpful and rude and kept repeating they were sorry but there was nothing they could do. She was left to wander around a large metropolitan airport to arrange her own flight. Although I tried many attempts to resolve the problem JetBlue were very unresponsiveness and offered no real resolution.","","","","","","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Haataja","United States","2011-08-01","We sat for 4 hrs on the tarnac on 2 different planes. On the second flight out of Dulles did not leave until 11pm and we did not arrive in Boston until 1am. We lost our connection for permission to fly which does not happen we misconnected 3 times. Service is horrible a very disorganized airline. I must say however some people were very helpful and did help accommodate us.","","","","","","","","","","","","","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","S Fertig","United States","2011-07-31","Every leg of the trip was delayed plane was very hot and we missed our connection. They wanted to charge us for rebooking after we missed our connection and were faced with a rude employee at the desk at JFK.","","","","","","","","","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","K Mcmartin","United Kingdom","2012-08-22","We also pre-booked extra leg room seats only to find when checking in online we were separated after a quick phone call we were allocated new seats without a problem. We also found baggage check in at Glasgow and Palma very quick and efficient with pleasant and helpful staff. I would certainly use jet2 again in fact have booked to go to turkey in October.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Tse","United Kingdom","2012-08-22","MAN-FCO. I have never heard of Jet2.com until we travelled as a group on company ticket. It seems to be the only airline connecting Manchester and Rome directly. It is a 'budget' airline - so I didn't come with any high expectations. Food and drinks on board were just fine. Though the airliner could do with less in-flight announcements to make the journey more peaceful.","","","Economy","","8.0","5.0","4.0","4.0","","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Porter","United States","2011-07-24","LGB-SMF return same day. Cocktails way overpriced cabin attendants slow not very friendly and one on the SMF-LGB jaunt was downright rude. A320 was OK.","","","","","4.0","","","","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Min","South Korea","2011-07-18","JFK-FLL. Received free upgrade to ""Even More Legroom"" seat. Very spacious and wide seat with Direct TV. Drinks and free chips were served. Crews were very friendly and service was very good.","","","","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","G Williams","United Kingdom","2012-08-19","Manchester to Dalaman July 2012. Both flights on time. Very friendly staff. Same staff on return flight two weeks later and still very friendly. Clean and modern planes. Paid extra for extra leg room on outbound journey (rows 1-8) and these were really comfortable. In row 11 on return journey and this was equally as comfortable. More leg room than Thomas Cook flight I did recently. Would use again and would recommend.","","","Economy","","10.0","5.0","5.0","3.0","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Rich Jenkins","United States","2011-07-18","BOS-IAD. A dreadful experience. The flight was delayed and no information on further delays although they were obvious (e.g. crew lining up at what was supposed to be the departure). Well worn seats. Once on the plane we could not depart for 1hr. They easily could have kept us at the gate. The satellite radio is mostly obscurities and a lot of programming for political conservatives and evangelical Christians. It struck me as a very cheap product although one has to pay for earphones if a passenger doesn't have their own. Indifferent flight attendants and unintelligible announcements The airline seems to be trading on its previous reputation for quirky friendly service.","","","","","2.0","","","","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Ruben Rosario","Dominican Republic","2011-07-15","SDQ-JFK and also SJU a few times. Great coach seats in leather I love the leg room it is really comfy on international flights they always provide free movies entertainment flight attendants provides a very nice impression and a great experience. Their pilots are always saying goodbye to passengers when aircraft lands which means that they really appreciate our business with them.","","","Economy","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Johnston","United Kingdom","2012-08-14","Return to Palma in Majorca from Manchester Airport. Got to the departure gate and was pleasantly surprised to find a fairly small queue made easier because it was allocated seating so not the usual big scramble you get with Easyjet. Although we hadn't paid for extra legroom they upgraded us to the emergency exit row to accommodate another large group. The only drawback was that we were by the only working toilets on the plane so had a queue of people stood by us all flight.. The seats weren't particularly comfortable and I wouldn't fancy more than three hours in them. The plane was a refitted 757-200 which must have been about 25 years old. Flight was pleasant enough with drinks and snacks not too extortionate and we had a sandwich on the return leg which was more than passable. Had the very rear seats coming back which were more cramped and would be painful for people taller and wider than us. Both flights were on time and all the crew were helpful and friendly. Certainly better than Ryanair although the age of the fleet means the flight wasn't as comfortable as Easyjet.","","","Economy","","7.0","3.0","4.0","4.0","","","","3.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Robert Cote","United Arab Emirates","2011-07-06","FLL-LGB-LAS. 2 of cabin crew called in sick so we had to wait for replacements who were very funny & in good spirits. Gate personnel kept us informed. We left about 1hr late but made up time and got to Vegas only 20 mins behind schedule. Sat in a row with extra legroom well worth the extra cost. Food was ok. TV great though some connection issues. Only annoying thing was everyone had to deplane in LGB even if continuing to Vegas on same aircraft. I actually had to move up a row! Best domestic flight on my 25000 miles trip from Dubai to USA & back.","","","","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Kelly","United Kingdom","2012-08-12","Booked our flight and seats from LBA to Cyprus - paid for extra leg room and the 6 seats together arrived at the airport to find our seats had been reallocated. Jet2 agreed to give us our original booked seats but when we got on the flight and our original seats were taken and the air crew were a waste of time. I will never use Jet2 again. Was a frequent flyer but we stopped as it is always the same excuse.","","","Economy","","1.0","3.0","1.0","0.0","","","","1.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Elizabeth Hampson","United Kingdom","2012-08-09","On a flight Manchester to Venice I had booked to do online booking and as such only paid the £20 per suitcase. I then discovered I was unable to get onto the website I contacted my booking office who said they had put a note on my booking that would enable us to check in at the airport free of charge. 3 days before we left I again contacted the booking office and was assured all was dealt with. On arrival at Manchester the queues were piling up and the minute we got to the check in we stopped our queue completely. The note had not been put on the booking she knew nothing about it and wanted extra money from us. I showed her the email but she didn't have authority to pass us on. After 20 minutes the supervisor arrived and agreed we should pass through no money to pay. She asked the girl to put a note on our booking for the return journey. Our return journey from Venice everyone arrived 3 hours beforehand hot with nowhere to sit. I dreaded getting to the desk! We were all fed up of waiting around in a space that was far too small for the queues. When our turn came the girl asked us for money as we hadn't paid at Manchester either! Yet again out came the email which she read after much deliberation she also let us through.","","","Economy","","5.0","4.0","5.0","4.0","","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Peter Nakhili","United States","2011-06-30","Boston's Logan International Airport-Tampa International Airport. The flight to Tampa was excellent. We sat at our original gate and we were early. There was a flight to Austin that was delayed so they moved us to a different gate where people were confused and it took some time for us to get on the plane. It was a smooth flight. The entertainment system in front of me (TV) seemed to be unattached but still worked and there are enough channels for children and adults. The cabin crew took great care of the passengers. May I say that the landing was superb!","","","","","8.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","J Trevers","United States","2011-06-19","JFK-SAN/LGB-JFK The flight to San Diego was one of the best I've been on in a long time. Legroom is great free snacks first bag free lots of TV choices and satellite radio. Crew was excellent. Very enthusiastic and seemed to be enjoying their jobs so rare these days. Bag drop is way too slow as was the baggage claim. Their new meal packs for purchase are not worth the money. On the return checkin and bag drop were better. Crew was more average. The flight was full of screaming babies. Half the TV channels didn't work and the radio broke down halfway through the flight. Jetblue is always promoting the free TV and radio but they break down frequently. And as always the crew can not do anything but file a report.","","","","","7.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Michael P Fryer","United Kingdom","2012-08-08","Flight from Manchester to Dubrovnik 24th June. Despite flight being delayed by 4 hours at Manchester with faulty nose wheel on an old A320 baggage not loaded and not received at Dubrovnick. Spent whole of 7 day island cruise without own clothes and personal items having to buy essentials in country in day before cruise started. No Jet2 Agent at Dubrovnik and reception by their staff at Manchester off hand. Only means of contacting Customer Service is by post or e-mail. Jet2 take at least 35 days to respond in full. Totally unacceptable.","","","Economy","","2.0","2.0","1.0","2.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Patrick O'Boyle","United Kingdom","2012-08-08","My wife and I booked a holiday to Portugal departing 11/06/12 returning 22/06/2012. We booked and paid for extra leg room. When we arrived at Manchester airport we were advised that Jet2 had sub contracted this flight to a Spanish airline and that the plane was still in Madrid. When we boarded the plane it was obvious that there were no seats with extra leg room. Return flight exactly the same. There was no in flight entertainment and airline staff blamed the airport staff for not advising us of the change. We have been trying since 22/06/12 to get a refund from Jet2 without success.","","","Economy","","1.0","1.0","1.0","0.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Alan Harper","United States","2011-06-06","This review is regarding the customer service at JetBlue.com. I had a complaint about a third- party service I ordered through the jetblue web site. I made the complaint through their web submission and they followed up and resolved the issue to my satisfaction. I guess I shouldn't be surprised when an airline actually has good customer service but I am.","","","Economy","","9.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Muratovic","United States","2011-06-04","Flew Jetblue down to Tampa from JFK on Memorial Day. Great experience. Excellent leg room and seat width. Entertainment system great. Crew was great and attentive.","","","","","10.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Richard Frost","Hong Kong","2011-04-26","IAD-FLL. Was pleasantly surprised by JetBlue. No bag charges on time flight drink and bag of chips included live TV and plenty of radio choice. Much better than American Airlines.","","","","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","L Bossons","United Kingdom","2012-08-07","Travelled on June 30th to Majorca from Leeds Bradford. Flight out 50 mins delay. No explanation. Flight was good when we got there we got our luggage and went to the shuttle bus we sat for 2 hours before leaving for our destination. Beautiful 7 days holiday then the nightmare began. On the 7th July arrived back at the airport at 6.45pm for our flight (LS228) at 9.20pm to find our flight was cancelled until 3.45am the next day. Given a ten euro voucher for food each. Told flight was delayed due to the bad weather the previous evening in Leeds. Eventually flew at 5am (7 hrs 50 mins delay). Was upset because Thomas Cook who had a similar flight into Leeds Bradford airport diverted to Manchester and transferred customers by coach to Leeds. Was told that I had to put my complaint in writing.","","","Economy","","6.0","4.0","3.0","0.0","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Beresford","United Kingdom","2012-08-07","Flight delay 6 hours Leeds-Barcelona little information updates and far too many drunks on the flight making the whole experience for my family very unpleasant. Please can we have an airline to be proud of at Leeds Bradford airport.","","","Economy","","2.0","2.0","3.0","2.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Edward Holt","United Kingdom","2012-08-07","If you can book another carrier do so! I paid extra to select our seats well in advance of departure date. I got email from jet2 to check in online. I noticed they had changed all our seats and separated us! I phoned them - no acceptable answer - just that ""the computer did it!"" I asked for refund of the extra cost I paid for the original seats - not allowed - no refunds are possible!! So they charge you and don't deliver. What a shambles! A fine way for Jet2 to send us on holiday.","","","Economy","","1.0","1.0","1.0","0.0","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","L Griswold","United States","2011-04-21","I was very satisfied with our recent round trip Boston to Peurto Rico all the more so because I perceived JetBlue as a budget airline. Check in moved very quickly and flight left on time both directions. I was happy with inflight movies choice of free snacks and beverages. Lots of legroom. Attendants were pleasant and helpful.","","","","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","P Nolan","United Kingdom","2012-08-07","Flew from Rome to Manchester. Ground staff at Rome Check-in were the slowest I've ever encountered. Was charged 33 Euros for a boarding pass printout and 61 Euros for 1 suitcase! We then waited an hour on the tarmac with door open in 35 degrees as numbers didn't tally. To top it all the bag I paid for never made it onto the plane and I'm still waiting for it to be delivered 2 days later!","","","Economy","","2.0","3.0","2.0","2.0","","","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","T Sahlen","Sweden","2011-04-17","JFK-Buffalo-JFK. JetBlue Terminal 5 is new modern easily navigated and offers free Wifi. Staff polite and helpful. Outbound on A320 clean and well maintained. Legroom best I've seen in coach on any airline. Snacks and drinks offered shortly after take off by smiling and personal crew. Flight landed on time in Buffalo. Inbound on E190 this time also with smiling and personal crew. Both aircraft feature in-flight entertainment AVOD free snacks and drinks and the best cabin crew I've experienced on any US airline. A great product which I recommend!","","","","","9.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Brennan","Australia","2015-08-02","Jetstar insist frequently enough during the online ticket purchase process that passengers must get to the airport 2 hours prior to departure which we dutifully did, arriving at Melbourne airport a bit before 4 am, to catch the 6:05 am jetstar flight to Sydney. When we arrived check in had just opened and there were only 2 staff checking baggage. Got our baggage tag and got in the queue. Then they proceeded to call out every single passenger whose flight were departing before ours, regardless of where they were in the queue. At one point the front line stood still for more than 49 minutes whilst jet star personnel were pulling people out of the other lanes and getting them checked in. When we finally got seen - after a riot nearly broke out - the check in guy told us we had less than 5 minutes to get through security and make our flight. We had to run like mad. Our flight was at 6:05 am!  I don't care about the pay per use for extra stuff like bags, food, seat assignments etc - it's a nuisance but fine. I'll pay, as long as I get the service. The lack of a coordinated path to check baggage for passengers and poor organization at the airport is simply not acceptable and no cheap airfare makes this worth the anxiety! It is maddening and made me angry and resentful. I can't believe this airline is a Qantas offshoot. In the end don't bother with the 2 hours early part. It does not make any difference trust me!! At least not for domestic flights departing Melbourne. Get there 45 minutes before your flight, flag a staff member and tell them your flight is boarding now and you'll get right up the front of the queue and wave bye bye to the poor sops who play by the rules. Basic definitions of service do not apply here and it is NOT first come first serve as they claim. It is next flight out gets first priority, which makes for a highly stressful experience. Definitely not worth the aggravation from my personal experience.","","FamilyLeisure","Economy","Melbourne to Sydney","3.0","2.0","2.0","1.0","","1.0","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Mayer","United States","2011-04-11","BOS to SAN poorly maintained aircraft indifferent flight attendants. My reading light did not work and at least 4 others within hearing distance did not either. Then the TV system froze for almost the whole flight - unwatchable. It was an evening flight so to pass the time I'm trying to read using the light from the illegible TV. Stuff happens but the flight attendants didn't seem to care no apology certainly nothing to make up for the problems. They just said that previous cabin crews must have not 'written them up' seemed to imply that not reporting the failures is pretty typical.","","","","","4.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R DePass","Panama","2011-03-17","MCO-BQN / SJU-MCO. Great entertainment system cabin crew friendly. Aircraft were clean seats comfortable and experience was great.","","","","","8.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Carol Graves","United Kingdom","2012-08-02","I've just returned from my first Jet2 package holiday. Unlike most packages we weren't pestered with holiday reps trying to sell trips. My only complaint was that when we got to the airport we were sent to the coach - we hurried in case we were keeping them waiting as my bag had been the last off the carousel. We sat on the bus for 40 minutes. When we were eventually about to set off to the hotels I asked the rep what the hold up had been. She said we'd been waiting for another flight to come in! I wouldn't have minded if she'd told us we'd be waiting all that time but just to leave people sat around is not acceptable.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","D Bingham","United Kingdom","2012-08-01","LBA-SXF-LBA for a weekend with my wife online check-in LBA-SXF and no bags meant quick transit through security to a 5 minute early departure with a 20 minute early arrival in SXF. Onboard prices are comparable with U2/FR/TCX and the crew were friendly enough. Return left SXF 10 minutes early and arrived in LBA 30 minutes early with friendly crew with little upselling. The seats and legroom are fine for the short sectors we flew the planes on both legs were clean and perfectly up to the task. The offshore handling agents perhaps need more briefing chaotic check-in but on the whole a good experience.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Jackson Ferret","New Zealand","2015-07-18","First time flying Jetstar International, were flying from OOL (Gold Coast) to Wellington. Have heard some pretty average reviews with Jetstar for a little while. Considering Gold Coast to Wellington is a new route for Jetstar I was expecting a fair bit of turning in the air. We had also flew Wellington to Gold Coast when we were coming to Gold Coast, surprisingly we had the same Head Pilot for both flights, very friendly! Around 1/2 way through the flight the food cart came around, we were quite lucky because they told us each and every one in our family had $10 vouchers. In the end we couldn't even spend $40 on food! Staff were really friendly and was a beautiful day to travel. We landed in Wellington 30 minutes early.","Airbus A320","FamilyLeisure","Economy","Coolangatta (Gold Coast) to Wellington","9.0","3.0","4.0","4.0","","3.0","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Georg Kleger","Germany","2015-07-14","We were checked in at flight GK109 from Tokyo to Sapporo. 15 minutes before boarding time we recognized some problems because Japanese passengers were discussing something with Jetstar airline staff heavily. No one spoke English but I understood the word 'canceled'. I asked for a manager to come, but they say we had to go to the check-in hall again for check-out. To make the story short no assistance, no information, no help was provided. I understand this is cheap airline but also the worst, try Air Asia which has excellent staff and organization for comparison.","A320","FamilyLeisure","Economy","Tokyo to Sapporo","2.0","1.0","1.0","","","1.0","","5.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Melin","United States","2011-02-09","Great seats. Wish we had been able to use jetBlue for our long flight to Costa Rica. But the short flight was comfortable and the staff friendly. Too bad they don't fly to all the places we go.","","","","","8.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Chao","United States","2011-02-02","JFK - San Juan round trip. Only completed JFK-SJU. Return flight was cancelled. I did not received the text message alert the night before the return flight. Luckily I checked the flight status the night before and found out all flights SJU-JFK were cancelled. Called the reservation desk and after 30mins wait an agent assisted me to rebook. Only could book a connecting flight that would take me home two days later. So I had to book with another carrier AA to return home. I understand the weather in NY was bad. But AA still operated without problems. JetBlue management took very extra cautious decision to cancel the operation on that day. It was a bad call.","","","","","4.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Carr","New Zealand","2012-07-25","Manchester to Rome on flight LS791 on May 3rd 2012. The flight was good the plane was tidy we departed and arrived into Rome on schedule. Booked this flight on March 11th and noted on the booking confirmation that we needed to print our booking pass's from 28 to 5 days before the flight or pay an additional charge. We went to Australia and returned to NZ just before our departure date in April to find computer problems did not allow us to print the boarding pass. We were charged pounds sterling 17.50 each to print out the boarding pass which I feel is steep after you have already paid pounds sterling 46.07 covering online booking fee reserved seats fee payment card fee booking fee. We knew we were in for a further charge due to circumstances not allowing us to comply with the check in directive on the booking confirmation but after paying pounds 46.07 already we did not expect to be fleeced with another cost of 35 pounds. 10 pounds would have even seemed high as this was the online booking cost. It is a pity that what seems a good airline and certainly one who provides in our opinion a good flight could loss clients by boarding costs they wish to charge.","","","Economy","","9.0","4.0","3.0","0.0","","","","2.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Dave George","Australia","2015-07-13","Business Class with a budget carrier, but you would hardly have noticed with the excellent customer service. Champagne before take-off with a follow up choice of drinks. The meal range was quite good and the food was barely recognisable as airline food. The seats were certainly comfortable enough. The only downsides I could think of was a lack of available movies to watch and there was no priority boarding. Other than these small issues, the flight was a credit to the airline. ","Boeing 787 ","Solo Leisure","Business Class","Melbourne to Bangkok","10.0","4.0","5.0","5.0","3.0","3.0","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","W Blades","Australia","2015-07-10","About 6 years ago I swore never to fly on Jetstar again, unfortunately urgent circumstances required my family and I to fly from Auckland to Wellington NZ. Normally we would have taken an Air New Zealand flight, but flights all full and we had a time dealing to get to Wellington. Cramped seating, and sub standard service from start to finish pretty much sums up this awful excuse for an airline. Qantas must be ashamed to have an association Jetstar. We get to Wellington and in a rush to make a function and in true Jetstar form, no bags arrive off the conveyor. After almost 20 minutes and about 40 plus customers all standing about awaiting bags, several customers like myself started making approaches to Jetstar. Apparently the machine that unloads luggage from the plane is broken and they didn't have another. Made worse because they were too cheap to hire one from Air NZ to get the plane unloaded. 50 minutes later customers were starting a small riot wanting to know what was going on. Jetstar never made any PA announcements, nor did they apologise when we finally got luggage 1.25 hours after the flight landed. They aren't a cheap airline to fly on anyway. By the time you buy a ticket, then a meal, pay extra for a bag etc, you could have purchased an economy ticket on another airline and had all the extras for free and excellent service.","","FamilyLeisure","Economy","Auckland to Wellington","1.0","1.0","2.0","1.0","","1.0","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","N Douglas","United States","2011-01-31","We fly several times a year from New York to Orlando and we only enjoy flying with Jetblue. From online booking to telephone customer support - it's easy and you build up your points or convert your american express points into true blue ones. Jetblue terminal in JFK is the best planes are new equipped with tv's for all passengers. The crew are nice and never refuse extra drinks or snacks during the flight. If your bag is lost Jetblue give you a voucher right away without writing a request for any reimbursement.","","","","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Elisabeth Fitzsimmons","United Kingdom","2012-07-25","Waited 50 minutes to check in. Flight called and we were put in a queue outside in temperature over 40 degrees centigrade. Waited 30 minutes in this heat. No reason for this - we could have waited in the airport. Embarked on the aircraft and sat with doors open and no air-conditioning for a further 25 minutes. This treatment of customers is not acceptable.","","","Economy","","2.0","3.0","4.0","2.0","","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Paul Williss","Australia","2015-07-10","Pleasantly surprised, enjoyed the flight. New plane, great crew, full flight. This flight is only 2.5 hours and leaves Darwin at 1.30pm getting into Cairns at 4.30. Pre-ordered meals, fish and chips and toasted sandwich, food was fine and ordered a couple of wines. Scored vouchers also, plus Qantas points and status credits. Flight was on time and check-in at Darwin was fairly quick. Have used Qantas on this route, but Jetsar better with daytime flight. Able to use Qantas Club beforehand, handy for a drink before flight. Have since been on this flight again, will review later.","Airbus 320","Couple Leisure","Economy","Darwin to Cairns","8.0","4.0","4.0","3.0","","4.0","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","David Casteller","Australia","2015-07-03","Jetstar offer a very poor service, even in their so called business class. The seating is cramped with the seat in front reclining right in your lap and the drinks service very poor with one glass of wine with your meal and thats it, I was not offered a top up at all. Inflight entertainment was poor with a selection of about 8 watchable movies and some TV shows, overall the entertainment was very ordinary. I would not fly this airline again considering the poor service and seating. There are other choices on this route in business class for around the same price.","Boeing 787","Business","Business Class","Melbourne to Bangkok","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Brian Boehlert","Canada","2010-12-31","JFK-PDX Flight Crew very helpful and kept us in the loop about delays very professional and a great choice . The Even More Legroom seats feel like First Class but don't have those large price tags attached.","","","","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","R Gilmour","United Kingdom","2012-07-24","My wife and I recently flew from Glasgow to Paphos on the so called 9am flight. Despite all passengers being on board by 8.50 am we were advised the aircraft did not have a ""slot"" until 9.45am. As a matter of interest I've checked subsequent flights each Sunday since the start of June and the average delay is between 30 and 40 minutes. Just checked this mornings flight and it took off at 9.50am. It's bad enough enduring a five hour flight without having to wait another 45minutes before you even take-off. Why do they advertise a 9am take off time when it seldom happens.","","","Economy","","4.0","2.0","3.0","3.0","","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Neil Funch-Thomsen","Australia","2015-07-03","Firstly they did not serve drinks prior (or even with) the meal - this service took place after dinner. Secondly they took so long to clear the dinner service that passengers were taking their trays to the galley themselves and stacking them in piles! Inflight entertainment is very expensive. Seats very uncomfortable and did not recline back far enough to be comfortable and allow sleep.","Dreamliner","Couple Leisure","Economy","Sydney to Bali","3.0","2.0","1.0","1.0","1.0","3.0","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","John Woods","Thailand","2015-06-30","My first and last flight with Jetstar JQ30. After security at Bangkok I purchased water in departures just before boarding, but was taken off me when boarding as I was told water was not allowed on this flight. I was assured plenty would be available in flight. After take off I requested water to and was presented with a tiny bottle of water and asked for four dollars. I purchased six of these during the flight. In all my years of flying i have never experienced this. I have flown Ryanair around Europe and have no qualms with a budget flight on short haul of a few hours but never imagined this scenario on a 9 hour long haul. I will not fly Jetstar again. Perhaps my fault for not checking out Jetstar before booking. ","Boeing 787","Solo Leisure","Economy","Bangkok to Melbourne","1.0","3.0","3.0","1.0","1.0","2.0","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Peter Schweizer","Australia","2010-12-21","LAX-JFK-MCO return last week. Three flights on A320 and MCO-JKF on E190. All aircraft in good condition. At time of booking paid for extra leg room on all flights. Money well spent. Free TV channels worked flawless on all flights. Smiling and very helpful crew on all flights. jetBlue terminal in JFK clean and great to spend some time while in transit. Free WIFI throughout the terminal as in MCO. Terminal 3 in LAX is a dump and way too small for the amount of passengers handled through this terminal but T3 in LAX was the only negative aspect to a wonderful flying experience with jetBlue. The fare paid (incl fee for extra legroom) was by far the lowest available.","","","","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","J Warren","United Kingdom","2012-07-22","Faro to Leeds 7 July 2012. Flight due to leave 10.50 hrs delayed by 3.5 hours allegedly due to faulty navigation equipment. Jet2 knew about this at 06.30 hrs yet passengers only notified at 09.50 hrs when many were in boarding area and unable to return to other side of barrier. Staff unhelpful and couldn't seem to care less. After much cajoling eventually Jet2 staff agreed to escort us back through passport control and security. Offered a 6 euro voucher - hardly adequate. To make matters worse once on board jet2 advised us that there was insufficient refreshments available although plenty of scratch cards and expensive gifts to purchase! Haven't flown Jet2 for about 5 years and very surprised at how they have deteriorated.","","","Economy","","1.0","3.0","2.0","2.0","","","","2.0","0"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Alasdair Lawson","United Kingdom","2012-07-22","My son arrived for his Jet2 flight from Leeds/Bradford to Venice more than 45 minutes before departure (Jet 2 state check in should be a minimum 40 minutes before) and was promptly told he wasn't allowed to board. Whilst I appreciate this was cutting it a bit fine there was sufficient time to check his bag in and he had already paid to check in online! Not very impressed with the pedantic staff or the various additional charges added to the advertised ticket price. Unfortunately my son had to book another Jet2 flight this time from Newcastle in order to get to his destination today. This will definitely be the last as neither he nor I will use this airline again!","","","Economy","","2.0","0.0","1.0","0.0","","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Hawke","Australia","2015-06-28","Service was good by the attendants. MEL-SIN legs IPads had enough content for an 8 hour flight. I prefer these as they come with noise cancelling headphones and better quality than seat back entertainment. Food was hit and miss but didn't go hungry. Seats are ok for day flight but struggled to get comfortable for the return night flight. I have to agree with other reviews in regards to space between seats. If you are seated against a window or middle seat, you will struggle for space once the people in front of you recline. Also on one leg there was gaffer tape used on one seat. Not a good look SIN-SGN return. Return flight was delayed but overall was a good experience. If you can get business on Jestar at a good price go for it, otherwise save your money.","A330, / A321","Solo Leisure","Business Class","MEL to SGN via SIN","6.0","3.0","4.0","3.0","4.0","4.0","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Hutchings","Australia","2015-06-27","JQ828/JQ907, Brisbane to Townsville return. Reading the reviews here, I was worried about Jetstar cancelling flights etc, but the fares were so good, I decided to take the risk. Both flights departed late, no explanation offered, but made up the time during the flights. Otherwise, everything went well. Very new planes. Seats were okay. FAs very impersonal, but got their job done. Overall, good flights. For the ticket prices, I was satisfied.","A320","Solo Leisure","Economy","Brisbane to Townsville","7.0","3.0","3.0","","","3.0","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","D Dworzanski","United States","2010-10-24","The jet Blue experience was not good and marginally awful. Flights have always been great and on time but the True Blue program is difficult time to access and is not what I would consider a Reward program. Wrong and incomplete information leads to lost points and supervisors with no authority to make things right just ask me. Very disappointed is a kind way to say where is Customer Commitment?","","","","","","","","","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","R Muratovic","United States","2010-10-13","JFK via FLL for a business trip - my only preferred airline to domestic cities. Seats had plenty of legroom. Flight attendants did a fabulous job. They sure had a lot of patience considering some of the rude passengers onboard. Service was great and ahead of schedule arrival in FLL.","","","","","10.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","I Flaxman","United Kingdom","2012-07-22","I have flown with this airline 4 times in the last 5 months and have been delayed in excess of 4 hours twice and over an hour on the other flights. Having just been in Leeds Bradford 'International' Airport the departure screen showed 6 of 7 Jet2 flights delayed. I believe this is due to several mechanical failures which is hardly confidence inspiring.","","","Economy","","2.0","2.0","3.0","1.0","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Pritchard","Australia","2015-06-20","JQ30 on 16th June was my first flight on the new Dreamliner. In row 2 of Business Class, I had expected a comfortable ride notwithstanding the restriction of this budget carrier. There is an inherent design problem with JQ's configuration: Row 1 seats recline at an angle which allows good legroom but restricts Row 2 seats' access and space. When the seats in front were reclined as they were for the entire trip, the back of that seat was less than 30cms from my face with my seat in an upright position. I reclined my seat part way out of respect for the passenger behind whose seat in the last row of Business Class reclined to limited extent. This meant that I was trapped in my seat for the time that my fellow passenger was sleeping. The exterior of the aircraft has no window shade which means that even with the window tinted electronically, if you are on the sunrise-side of the craft, you have a mini heat radiator next to your face. Food on this service was minimal with none of the usual courtesy request to passengers to put their seats upright during service which meant that I ate in a space of less than 30cms. The food was basic at best and the staff virtually unseen throughout the flight as the three assigned to take care of 21 Business Class passengers spent most of the flight seated up front. I will not use this service to SEAsia again as Economy with carriers like Cathay is far more comfortable and better value.","Boeing 787","Business","Business Class","BKK to MEL","1.0","1.0","1.0","1.0","1.0","3.0","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Nelson","United States","2015-06-17","I flew round trip HNL-SYD in June on Jetstars 787 Dreamliner. Both flights were on time and found the plane very comfortable. I would recommend pre ordering your food. The flight crew only came through the cabin 3 times in a 10 hour flight. First serving pre order breakfast followed by beverage service. Five hours later for pre order lunch followed by snacks or lunch for purchase(if they had enough). Finally 1.5 hours prior to landing for pre order snakes and beverage service. I would also use Web Checkin and look for that queue at the airport. Overall very happy with Jetstar considering their low rates.","B787 Dreamliner","Solo Leisure","Economy","Sydney to Honolulu","7.0","4.0","3.0","2.0","2.0","2.0","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Mark Freyton","United Kingdom","2010-10-05","Boston-Fort Lauderdale. Flown with JetBlue many times and generally happy with the service. Aircraft clean well maintained and service is consistent though basic. Extra legroom seats well worth the extra money especially now they seem to get priority boarding. One gripe is the constant allowance of excessive cabin baggage which often results in late departures while stressed cabin crew offload bags that will not fit in the lockers! Twice recently on my flights it has caused confrontation during boarding and angry passengers being very rude to the crew. If only the ground staff dealt with the issue by enforcing the rules this would not happen. Apart from that snacks ok and drink service fine.","","","","","7.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","C Mcandrew","United Kingdom","2012-07-16","Edinburgh-Faro return. Paid £2200 (family of 4) for a direct flight some £500 more than a 2-leg flight with BA or Lufthansa. Disappointed to discover that Jet2 craft were 25-year old rust-buckets which despite trendy red and grey leather makeovers still rattled. Combine that with miserable cabin crew air-con stuck at mid- December and seats which provided no buttock support and you have the makings of a fairly unsatisfactory experience. Next time will ignore the family's calls for a direct flight go with the ""£500 less"" option even if it does take a couple of hours longer.","","","Economy","","2.0","1.0","2.0","1.0","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Julie Torcasio","Australia","2015-06-17","I know Jetstar business class is not really business class but we have used it frequently to fly to Thailand and Singapore and when it was Starclass it was good. This last trip will be my last, I did not enjoy it at all. My husband and I did not sleep a wink as the seats were just too uncomfortable. I fail to see why we should pay the same price as row 1 passengers (we were row 2), when we have nowhere near the amount of legroom as row 1. Service was very average and I believe if you choose and pay for exit row seats with a premier airline in economy, it may be cheaper and more pleasant. Sad to see the service decline as it used to be a reasonable option. From now on, it's either true business class with a better airline, or we just don't go!","787","Couple Leisure","Business Class","Bangkok to Melbourne","4.0","1.0","2.0","3.0","3.0","2.0","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Rachel Chin","Singapore","2015-06-15","Booked Jetstar 3 times and flight cancelled 2 times! My flight was first being rescheduled to the later time of 4am. After checking, the flight was cancelled and I was only informed via SMS just 3 hours before departure. I was already on the way to airport and it was midnight. No more Jetstar.","","FamilyLeisure","Economy","Singapore to Bali","1.0","3.0","2.0","","","1.0","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Jack Greenhorn","Australia","2015-06-15","Flight left Brisbane around 45 minutes late, but arrived ahead of schedule. The only reviews where people complain are the ones who don't pre-book meals, entertainment etc. We had added bags, meals, entertainment and comfort packs when booking and it was like flying a full service airline. We paid for 2 people return what 1 person would cost on Hawaiian Airlines so cannot complain. Jetstar are not a terrible airline you just get what you pay for.","A330","Couple Leisure","Economy","Brisbane to Honolulu","8.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","M Arbor","United States","2010-09-14","Oakland to New York JFK round trip. The airline offers very good service for the price including free unlimited snacks 36 free channels of tv smiling flight attendants and good legroom. JFK connections were very efficient. The only problem is that on the way home to Oakland from JFK the flight was delayed two hours because the flight crew and their backups had been stranded due to cancellations the night before.","","","","","9.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Cristiano Miro","United States","2010-09-06","FLL-SJU-FLL. JetBlue offers a simple yet lovely air travel experience. A320 leather seats individual IFE monitor and loads of legroom with 34inch pitch. Snacks of a good-quality and flight attendants friendly. Carry-on and first checked-bag are free. Headset is free. A low- fare airline providing a top-notch experience.","","","","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","Craig Millar","United Kingdom","2012-07-15","I have used Jet2 for my last 5 flights but would seriously consider another airline from now on. Flew back from Alicante on 11/07/12 on the 12.05 flight. It was an hour late taking off due to a problem with the remote air conditioner. The plane was stifling hot and when people asked for a drink of water the cabin crew refused. When we eventually got under way they had the audacity to charge £1.80 for a small bottle of water. The captain did apologise for the delay but the cabin crew made you feel as though they were doing you a favour.","","","Economy","","4.0","3.0","2.0","2.0","","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Austin","Australia","2015-06-13","Flew Hobart to Melbourne then to Phuket and back again in May 2015. Never again will we use them. From check in to the cramped seating to the appalling lack of service from rude cabin staff is just plain terrible. There was no meal offered on the Melbourne to Phuket leg or on the return leg. This is just not good enough. We also found the Dreamliner aircraft very noisy. Never again.","","Solo Leisure","Economy","Hobart to Melbourne then to Phuket","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Jane Carter","Australia","2015-06-13","We will not fly with Jetstar again. At Perth airport on June 4th there was some sort of alarm telling wardens to report to their stations which ran for about 30 minutes, at no time did Jetstar staff make an announcement saying everything is okay, sorry that your flight is now delayed. There was some mumbled apology from pilot but overall we got 3 different reasons for all delays. Return flight 12th June - No notice received by us or our friends (who were not booked all together) that our 7.30 am flight was delayed until 4.40 pm - there was a message from 10.30 pm the night before which we got on landing in Australia. We had chosen email as preferred mode of contact as we did not have mobile access in Bali, but no email received to date. When we got to the airport our flight was the only one with no boarding gate listed for a couple of hours until about 30 minutes before flight, we watched the plane landing then we got a gate. Again we were delayed with no reasons given and got back to Australia at about 9.30 pm. There was no hot food available on the flight except noodles! I am sure they will have excuses but not communicating with us at any time is poor practice and many on the flight had same complaints and said never again on Jetstar.","","Solo Leisure","Economy","Denpasar to Perth","1.0","1.0","3.0","1.0","2.0","1.0","","2.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","C Chouleur","France","2010-08-22","BOS-JFK. The flight was delayed without any explanation. No greeting while boarding with a bored flight attendant at the door. The plane was clean. I had booked an extra space seat and I was not disappointed. The drink and snack service was ok for such a short flight and the TV was great. Overall not impressed by the attitude of the crew which is much more efficient and friendly on Virgin America.","","","","","5.0","","","","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Heather Roberstein","United States","2010-08-22","JFK to Austin TX. I really thought the competitive advantage that Jetblue had over other airlines was the CEO vision of being a ""friendly airline"". I remember the blue chips and jokes that the crews made before take-off when Jetblue started up. That is no longer the case. An older gentleman in the front row of my flight asked for a snack while the flight attendant was taking beverage orders. She spoke to him in a very rude tone and stated that she would not serve any snacks until she was finished with the beverage service. The gentlemen had no time between flights to eat. The food was an arm length away from her but she refused. She was very rude to another woman who placed her carry on in an overhead two rows up from her seat. She made her move it one compartment over. And Jetblue what is with the manual emergency instructions - with built in televisions we have to watch a manual instruction? Jetblue will not see me back as a customer. The prices are higher than the other airlines unless they are flying you on a special. The rude crews and the fact that JFK is the hub for Jetblue is enough reason for me to shop elsewhere!","","","","","","","","","","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Alex Knight","United States","2010-08-22","Comfortable seats with plenty of leg room free snacks and first checked bags friendly staff. They occasionally face delays mechanical problems etc but as someone who flies them about once a month I can say that the vast majority of their flights are a joy.","","","","","9.0","","","","","","","4.0","1"
"jet2-com","/airline-reviews/jet2-com","Jet2.com customer review","A Gibbons","United Kingdom","2012-07-15","Truly awful customer service. Got a return trip from Manchester to Prague. Outbound flight delayed by an hour due to an aircraft fault - not so bad as it was a Thursday early evening flight so didn't impact too much on the trip. Cabin crew were helpful and friendly. Return leg on Sunday evening due to depart at 20.05 was delayed by 5 hours and we were only told about this half an hour after we got to the airport. They knew about it the previous day because it was caused by an aircraft going completely out of service in Gran Canaria. So standards of aircraft maintenance are obviously not the greatest! In total we had to spend 7 hours in Prague airport and all we got was a 255 Kc voucher each worth about £7. The airport restaurants are expensive so this didn't go very far. Eventually got home at 3am when we both had to go to work the next day. The very least they could have done is text or emailed us when they knew they'd be an aircraft down 24 hours before the flight and we could have spent more time in Prague. I got a text at 20.08 three minutes after the flight was due to take off. Brilliant. Never flying with this lot again.","","","Economy","","2.0","3.0","1.0","0.0","","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Jack Alkemade","Australia","2015-06-12","Spent 13hrs at Bali airport before being advised flight is cancelled. Unable to find anyone to speak with from Jetstar. Finally get a flight 28hrs after original flight. Advised by captain what had happened, better late than never. Hot beverages, no they are cold beverages. Look at the picture of the coffee on the menu as to what is actually served. Flight crew, some lessons in responsible serving of alcohol are needed. Seat comfort, my arm rest was taped up with duct tape.","","Solo Leisure","Economy","","1.0","1.0","1.0","3.0","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Lee Cameron","Australia","2015-06-12","Our flight from Sydney to Honolulu was cancelled after standing in line for 3 hrs. Tired frustrated customers then had to be insulted by the Jetstar spokesman who simply kept reiterating that any costs involved in missed forward flights, accommodation etc were our fault if we had not taken out travel insurance – he likened it to hiring a car. I researched 5 different travel insurance providers and none would insure against an airline cancelling their own flight only against weather. Jetstar did not reply to my query as to whether our flight was cancelled due to engineering problems and if so why wasn’t another aircraft provided or due to an unfilled flight which several passengers had been told was the reason. Jetstar did offer $60 vouchers with an expiry date of 6 months – I asked if these could be transferred or extended as we did not intend to travel in that period and of course the response was no. The cancelled flight caused many passengers grief, in our case it set the stage for a nightmare 5 days of missed ongoing flights with huge rebooking fees (being Easter it was a nightmare getting seats on flights), missed hire car bookings, missed hotel and car hire, lost luggage meaning the same clothes for 5 days. Jetstar customer service responded that 'Section 9.1 of our Conditions of Carriage does state that flight times do not form part of your contract of carriage with us. This information is available on our website and you agree to it when you make your booking.' Jetstar is not a cheap airline, in fact there are times it is more expensive than Qantas and Virgin – we booked Jetstar because it fitted in with our dates. United Airlines and Delta Airlines were both involved in our 5 missed flights and both were amazingly helpful in getting us from Honolulu to New York and even changed our flight for the second time without charge – why can’t Jetstar treat its passengers with the same consideration. Jetstar get into the real world and offer your customers service and if you mess up make it right, your customers should not have to be out of pocket for your mistake.","","Couple Leisure","Economy","Sydney to Honolulu","1.0","1.0","3.0","","","1.0","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Julie Torcasio","Australia","2015-06-11","Travel MEL-BKK on Jetstar business class approx every year.  I don't think of it as business class but more as premium economy and for the price I think we get a good deal.  It shouldn't really be called business class as it in no way compares to business class. Good food and drinks and very good customer service.  We wouldn't use the service annually if we were not happy but business class is only used for longer haul flights when we travel with other airlines.","","Couple Leisure","Business Class","MEL-BKK","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Trevor Heywood","Australia","2015-06-07","Adelaide to Melbourne JQ771 27/2. I'm lucky because I get to depart each Jetstar flight from Adelaide Airport. With 7 departures taken in 6 months using Jetstar I have never had reason to complain about anything. The staff are professional and the pilot always makes clear and informative announcements. I take a comfy rubber mat for additional comfort for longer domestic trips.","","","Economy","","10.0","3.0","5.0","3.0","0.0","","","5.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Brian Lane","United States","2010-07-24","My work required last minute travel to New York City from Buffalo New York on a recent weekday morning. JetBlue website was easy to use and I booked a reasonably priced roundtrip flight. Flight to JFK was fine with just a slight delay departing BUF. However departure of return flight was delayed just about 3 hours but just 1/2 hour at a time. Two male flight attendants were a bit gruff and bossy with the passengers which has never been the case with many other JetBlue flights.","","","Economy","","7.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Mary Hanlon","United States","2010-07-21","A fantastic flight Tampa to Boston. Our trip home was also smooth and fun for the kids and parents. Flight attendants professional and nice and the pilots informative.","","","Economy","","10.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Kevin Van Bever","Australia","2015-06-07","Travelled May 7th Honolulu-Melbourne JQ2 in economy class. Paid +$700 for a one way ticket no food no entertainment no service basically. Was seated on seat 41A armrest between seats was held together by sticky tape. Seats were the most uncomfortable I've ever traveled on. Cabin crew was on the verge of rude and indifferent. Toilets very dirty. The flight was delayed by 3 hrs! Trying really hard to find a positive here but unfortunately nothing positive bout the whole experience. Back to Hawaiian Airlines for sure!","","","Economy","","3.0","1.0","2.0","1.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Wakeham","United Kingdom","2015-06-07","We've just come back from a trip to Vietnam where we had two flights booked with Jetstar. I have to say that our overall experience was very frustrating. The time of our first flight - Hanoi to Da Nang was moved from 9.15am to 7am with 11 days notice. Our second flight - Da Nang to Ho Chi Minh was changed from 5.15pm to 10.55am - we managed to contact Jetstar and be moved to the 6.15pm flight. However the departure of this flight was then changed to 8.55pm we received an email notifying us of this 2 days before the flight however many people we met at the airport did not receive any notification. Then on arrival at the airport we found that the flight had now been delayed to 10.15pm. With other airlines when we have experienced changes and delays we have always been offered either compensation or drinks / food vouchers at the airport - not the case with Jetstar!","","","Economy","","2.0","4.0","3.0","0.0","0.0","","","3.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","Beverly Lewis","United States","2010-07-15","My family took a flight to Disney and it was the most perfect airline experience. The seats were comfortable there was a wide assortment of refreshments. The trip was smooth sailing. Coming home we did experience a 45 minute wait time due to weather. But the captain kept us fully informed and we were on our way as soon as the weather permitted.","","","","","10.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Allan Jenkins","Australia","2015-06-07","We flew Honolulu to Brisbane on May 21st the flight left on time Business class cabin was full but very comfortable. Service with a smile from a young energetic flight crew. The flight was seamless the food was served well and hot totally edible. Seats were very comfortable not massive legroom but ample toilets were kept clean and fresh we arrived on time in Brisbane. It may not compare to some other Business Class offered on other airlines however for us it was value for money and we travelled in comfort the daylight flight did not cause us to have bad jetlag we would surely fly with them again on this route. Your only grumble could be the inflight entertainment which could be clumsy when eating I chose to read and sleep.","","","","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Reford","Australia","2015-06-07","Perth - Singapore Flt 4K132. Departure times changed by Jetstar multiple times due to 'bad weather'. From original 10.40pm to 11.40pm to following morning 08.00am to 2pm. When at Gate for the 2pm departure told flight cancelled due to crewing problems. Taken on coach from international terminal to domestic terminal to reclaim baggage. After 20-30 minutes waiting for baggage to arrive on carousel told to return for 2am flight or offered option to cancel. A terrible experience.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","A Sheinhaus","United States","2010-07-02","CLT-JFK. Getting through CLT check in/security was easy the one free bag was a nice touch as well. Boarding on time from CLT's new D terminal which offers good food and plentiful seating. Boarding on time and welcomed by a somewhat friendly female flight attendant who just continued to say Hi Hi Hi. No welcome aboard. Plenty of legroom and IFE was already turned on. Smooth flight chips and a drink were for 1.5 hour flight. The same female flight attendant was rude in asking an unaccompanied minor to ""Turn down your headphones. We can hear them in the front."" T5 at JFK is amazing. Overall great flight much better value than US and DL who fly this route.","","","","","8.0","","","","","","","4.0","1"
"jetblue-airways","/airline-reviews/jetblue-airways","Jetblue Airways customer review","W Burke","United States","2010-06-29","ROC-JFK-LGB Return. Rochester NY to JFK a new Embraer E190. Seat wide enough with enough legroom even for a large person such as myself. Short flight less than an hour in the air. JFK-LGB in a reasonably new A320. All flights on time or a little early. Flight attendants were reasonably outgoing and cheerful yet professional. JFK-LGB leg they let me have all the liquids I desired. I knew beforehand all JetBlue offers are snacks so I brought food along for the long flight. Same story on return trip. IFE worked as advertised. Bring along your own headphones if you can. Online check in is a breeze and highly recommended by the lines I observed trying to check in at LGB. I can't comment on their baggage handling as I did carry on.","","","Economy","","10.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Macdonald","Australia","2015-06-06","12 hour delay Perth to Singapore due to weather notified 24 hours before flight even left. All other airlines ran on time and reported no serious issues with weather. Rang Jetstar to ask for alternative flight after fighting the automated voice recognition system for 15 mins was forwarded to customer service. They gave us the run around and said something along the lines of can't control the weather and there may be more delays. A friend in Singapore said rain no worse than usual this time of year. I think it has to do with old technology used on the airplanes so cannot navigate in rain or fog.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Terry Carroll","Australia","2015-06-06","Read review by L Stephens 27 April and it reads the same as what happened to me. Flight 3K131 Singapore Perth 3 June 1755. Flight delayed then cancelled rescheduled to next morning 4 Jun 4.45am. Given $13 food voucher. So spent 12 hours wandering and pondering at Changi Airport. Weather was excuse which is a very common cop out used by them as they delay and cancel on a regular basis. I know they are a no frills budget airline but they are gradually loosing support because they are unreliable. I have flown with them previously and found them good. Best budget airline is Southwest Air in the US.","","","Economy","","3.0","3.0","4.0","0.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Mark Anthony King","United Kingdom","2015-06-01","Brisbane to Proserpine 17 Apr QF5830 and Proserpine to Brisbane May 19 QF5833. No delays great staff on the ground and onboard. The price of the flight was very competitive and right from the start I was helped by staff at Brisbane I had a boxed cycle with me which was cumbersome and awkward it arrived in perfect condition both ways especially as I hadn't paid any extra for fragile freight. I would recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Brett Moseley","Australia","2015-05-27","787 MEL-DPS late afternoon flight. Departed on time. Staff very friendly. Plane clean. Seats comfortable for the 5 to 6 hour flight. Plane smooth and quiet. Pre-ordered food tasty. Drink service a little slow. It is a plane load of Aussies going to Bali so demand was high. To be expected. Melbourne airport check in very easy with the new bag drop. Arrived a bit early. Overall all great.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Ivancic","Australia","2015-05-22","16/5/15 JQ785 ADL-MEL Airbus A320. Again another very good flight with Jetstar. Welcomed aboard by friendly and helpful cabin crew. Flight attendants looked professional and lovely. Nice uniforms. Excellent professional conduct by cabin crew. Aircraft was clean. We had seat 17E & 17D seats were comfortable. Cabin service was very efficient for this short flight. My only disgruntle with Jetstar is when doing you own online web check in if you want to change the seat you have been allocated you are charged $5 per person for a standard seat and more for a better seat such as wanting more leg room. This is the first time since I have been flying with Jetstar this has occurred. By doing my own online web check in I have actually saved Jetstar money by them not having to employ extra check in staff. I don't feel it is fair for the airline to charge extra for you wanting to choose your own seat. They never did this in the past. With the new 7kg carry on board luggage only rule if you are a female passengers be aware that if carrying on board luggage only they will weigh both your on board luggage and hand bag together. If you are over the 7kg limit with both items you will be charged extra. So if you are a female you will be disadvantaged as most women carry heavy hand bags. I have not come across this on a Jetstar flight in the past. Overall a very good flight and this is a very good low cost carrier. Would recommend to others but will warn them of these new changes.","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Ivancic","Australia","2015-05-22","16/05/15 JQ785 ADL-MEL Airbus A320. Again another very good flight with Jetstar. Welcomed aboard by friendly and helpful cabin crew. Flight attendants looked professional and lovely. Nice uniforms. Excellent professional conduct by cabin crew. Aircraft was clean. We had seat 17E & 17D seats were comfortable. Cabin service was very efficient for this short flight. My only disgruntle with Jetstar is when doing you own online web check in if you want to change the seat you have been allocated you are charged $5 per person for a standard seat and more for a better seat such as wanting more leg room. This is the first time since I have been flying with Jetstar this has occurred. By doing my own online web check in I have actually saved Jetstar money by them not having to employ extra check in staff. I don't feel it is fair for the airline to charge extra for you wanting to choose your own seat. They never did this in the past. With the new 7kg carry on board luggage only rule if you are a female passengers be aware that if carrying on board luggage only they will weigh both your on board luggage and hand bag together. If you are over the 7kg limit with both items you will be charged extra. So if you are a female you will be disadvantaged as most women carry heavy hand bags. I have not come across this on a Jetstar flight in the past. Overall a very good flight and this is a very good low cost carrier. Would recommend to others but will warn them of these new changes.","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Watson","Australia","2015-05-22","JQ3 10 May. We travelled SYD-HON on Sunday 10 May in Business class. Apart from Jetstar's normal rubbish administration (cancelled our original flight and seemed to think that putting us on a flight two days earlier should not even worth discussing) everything else was good. To put it in perspective - you get what you pay for. Sure we could have gone QANTAS or Hawaiian and had better seats but that would have been 3 times the price. We could have gone economy but I'm well over 6 feet and didn't fancy that. So it was a good compromise. It cost us around $1000 each one way (we were getting the ship back) The seats were pretty good (about Premium Economy level) the food was good and the cabin crew were excellent. We would do it again (unless there was a special offer from QANTAS or Hawaiian.","","","","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Canty","Australia","2015-05-11","Melbourne via Gold Coast to Narita. 29th March. Departed Melb at 6.10am and had a four hour wait at Coolangatta airport. Attempted to change the domestic flight to the day before but was told ""this flight is booked as a single booking and can't be changed"". So we assumed our luggage would be checked through from Melb. No had to collect luggage and check in again. Not a big deal but we fail to see why we could not change our domestic flight. The flights were good. Gold Coast to Narita was flight was excellent. The crew was excellent. Very attentive always had a smile. When you fly with a happy crew it does make a difference. Food and beverages were of a good standard. Flying on the 787 was fantastic. The only real negative is no priority luggage collection for Business Class. Can't be that difficult to do.","","","","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Huggett","Australia","2015-05-01","SYD-MEL return into Avalon and out of Tullamarine. Jetstar do what they say on the box. I didn't expect a full service IFE or the best legroom on an A320. I hoped for on-time performance no cancellations a professional crew and they delivered. First flight was punctual the second experienced a weather-related delay that was handled well both before and during the flight with regular announcements. For the fare I was very satisfied and would use JQ again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","AJ Godfrey","Australia","2015-04-26","Jetstar ""Star Class"" is not worth it. Flew to Honolulu with Jetstar for holidays the tickets were not cheap but I think it was more premium economy at business class prices. No priority boarding. No priority baggage first off and last to get baggage. The all Thai cabin crew did not seem to have been well trained they were very friendly but the service was slow and haphazard. Some meals came out fast others really slow to arrive dessert of ice cream was liquid when it finally arrived. Food would be classed as average for economy on most airlines definately not what I would call ""business class"". Seats were not that comfortable and had lacked in legroom the seat in front hit my knees when reclined. Inflight entertainment of iPad took an hour to come out after departure and there was no place to hang it it was in my lap while I ate meal over the top of it. Not exactly classy. It was three times the price of an economy ticket and definitely not worth it. I am one very unhappy customer and will never fly Jetstar again.","","","","","","1.0","2.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Stephens","Australia","2015-04-26","Flew SIN to PER last week. As it was an evening flight we checked the Jetstar website throughout the day to ensure that our flight was not delayed before heading to the airport. On arrival at 3.30pm we were told the flight had been delayed until 4.00am. The reason was fog over Perth however we watched as other reputable airlines departed as scheduled. We were each given 'meal' vouchers which turned out to be to the value of approx. $7.15 - not enough to purchase a meal from any of the airport vendors. When we approached Jetstar for further compensation they did not provide any. We were forced to spend 12 hours waiting in Changi airport watching time pass. When the flight eventually did depart (after 4am following a long delay on the Tarmac) we were then brought the dinner meals that had been pre-purchased when we believed we would be flying out in the evening! Not being interested in eating dinner at 6.30am this was further money wasted. The small amount of money saved by booking this budget airline was not in the slightest bit worthwhile and I would never fly with Jetstar again.","","","Economy","","","3.0","2.0","2.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Kirwan Mark","Australia","2015-04-22","Jetstar are the worst company I have flown with. We are on our honeymoon in Vietnam and I decided to book with Jetstar Pacific because I viewed them as a more reliable alternative to the other economy airlines in the region and also because of the flight times. However they have been completely disastrous changing the days and times of all our flights (some on multiple occasions) up to 2 days before the flight. This has meant we have had to completely change plans cancelling hotel bookings as well as all the stress that goes with it. I will never fly with them again.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Phil","Australia","2015-04-20","ADL-DPS-MEL. Bought Jetstar tickets through Qantas as it was seemingly the only way to get sensible domestic connection from CBR. Price was nothing special. Bags were bang on 20kg if not a whisker over but a blind eye was shown which was a relief. They didn't weigh hand luggage at the gate. ADL-DPS sector was on a domestic A320 which was old dirty and the magazines in our seats were all torn. The seats were either developed by a bus builder or just stuffed judging by our numb behinds for the 5-hour flight. Crew fine and I gather ADL based. Disappointingly half the menu was unavailable as tragic as the choices are - they really aren't trying it really is lowest common denominator and undrinkable wine. DPS-MEL sector was on new B787 with Australian pilots but all Thai flight attendants. New Denpasar Airport is excellent very efficient even if the air con is a bit changeable. You can buy duty free (unlike other ports in Asia on flights to Aus?) which is bagged and given to you at the gate. First time on 787 and the big windows and nicer cabin humidity/pressure seemed to make a difference. I got a good sleep couldn't complain too much about seat or pitch. I would do short haul 787 with Jetstar for the right price I again but keep my underlying disdain for this business model and airline.","","","Economy","","6.0","2.0","3.0","1.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","W Field","Australia","2015-04-19","Recently spent a week in Tasmania and traveled to and from Hobart on Jetstar Australia. I have to put my hand up and admit that my wife and I have only traveled with Jetstar once some years ago. From the outset (booking your tickets) the experience was horrendous with each separate step being asked if we wish to purchase an add on. And the number of times where we were reminded that carry on luggage that breached the weight limits (which apparently have recently been reduced) would be severely penalised and baggage placed in the hold. On our flight to Hobart passengers were called to board the aircraft then spent 20 minutes in a holding pen waiting to board. The flight left 20 minutes late. On our return journey from Hobart we arrived at the recommended 60 minutes before departure time to be told that the plane had been delayed and would be an hour late arriving which eventuality extended to two hours late arriving and departing. The cabin crew were actually OK. Not overly friendly but courteous and attentive. Overall our latest experience with Jetstar was not one that I don't intend to repeat too soon. I will pay extra for a full service airline.","","","Economy","","3.0","3.0","3.0","0.0","0.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Craine Roger","United States","2015-04-19","Jetstar canceled my flight from Melbourne to Newcastle Sun 19/04 because ""Melbourne Airport required maintenance on the plane"". Jetstar could not get us on a flight today but they say tomorrow Monday. I'm waiting and hoping for no more nasty surprises.","","","Economy","","","0.0","0.0","0.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Fox","New Zealand","2015-04-17","Recently flew to Wellington from Auckland. The first thing I noticed was the metal bar sticking into my back from inside the seat. This made the flight a bit unpleasant during takeoff turbulence and landing. Cabin crew were very good. They let us view the flight deck after we had stopped at the gate. I'll give jetstar that their prices a very low compared to their only competition Air NZ. Would recommend jetstar for domestic flights but maybe not for International (on A320). If you like a nice seat that you can sit back and relax in then Jetstar might not be for you.","","","Economy","","5.0","1.0","5.0","0.0","0.0","","","3.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Dominic Gingras","Canada","2015-07-09","Flew this airline from KUL to SIN on July 1st and SIN to KUL July 5th. Overall, everything was as expected. You don't get anything (food, drink, pillow, IFE) but the price is very good and it's the cheapest airline if you want 25kg of luggage. So for a 1 hour flight, I was satisfied. First flight was on time but my return flight was delayed about 45 minutes because of two drunk passengers who were escorted out of the plane by the police.","A320","Couple Leisure","Economy","Kuala Lumpur to Singapore","7.0","4.0","2.0","","","3.0","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Martinez Ben","Thailand","2015-04-16","11 April 2015 Departed HCM to Da Nang. The bus to the aircraft was full but plenty of wiggle room. The aircraft departed on-time everything worked and the crew was friendly and helpful. I was seated in the emergency exit room and it was great with plenty of leg room. Great price appeox. $41 USD. Next trip with them is 15 April from Da Nang to Hanoi. Will post results.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Andrew Smith","Australia","2015-04-16","I booked a return ticket from Adelaide to Sydney. Flight delayed nine hours. Check in took two hours and the staff were rude and unprofessional (one was even eating lunch while checking people in). Plane was not cleaned before departure - the dirtiest plane I've seen. Then the flight attendant failed to notice that the pax in front of me had his seat reclined before departure was left there for take off and for landing. No apologies - nothing. Never again. Very disappointing.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Dirk van Noort","Australia","2015-07-07","This is a budget airline at Champagne prices. A late booking meant all of the quality airlines were full, and had no option but Jetstar.  The only thing cheap about this airline is its service and customer care. Book early enough and you'll get a reputable airline that does not charge you for blankets, pillows, entertainment, food, drinks, newspapers, luggage - the list goes on. What's more you will get check-in staff who want to help and stewardesses that smile and actually want to assist you. ","A320","Business","Economy","Perth to Manila via SIN","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Yu Xiang Lim","Taiwan","2015-06-23","The flight was delayed 10 hours due to some problem in Tokyo but my flight was to Taipei! The ground staff didn't give me any offer, just treated me with a sour face. Seat was very uncomfortable if you're flying over 3 hours. I will never choose Jetstar Asia any more.","A320","Solo Leisure","Economy","SIN to TPE","1.0","1.0","3.0","3.0","","1.0","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Rork Hilford","Canada","2015-04-12","I was excited to fly on Jetstar from SYD to HNL 787 but I didn't expect attitude from the attendants. There was a feeling from them that we are better than you are. A no frills airline should still staff it's planes with attendants that serve with dignity and grace. I felt that almost each time I addressed an employee the response was that I was being talked down to. I got that feeling and deplaned with disappointment.","","","Economy","","2.0","3.0","3.0","3.0","5.0","","","4.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","C Iqbal","Indonesia","2015-03-25","Flew from Changi to Jakarta with a special livery ""Asia's Got Talent"" A320. Everything from Singapore to Jakarta was nice except for the liveries they surely need an upgrade especially the cabin - but the rest was okay.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Mohammad Iqbal","Indonesia","2015-03-20","Flew from JKT to Changi with an A320. A little disappointed with the airport and airline staff who didn't tell us of gate changes after we moved to the new gate it changed again and again with no announcement. Luckily in Soekarno Hatta airport the gates are nearby each other so it was ok. The plane was good for a low-cost carrier only a little damage to the table. I recommend Jetstar Asia if you want a cheap and efficient trip.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Tix","Australia","2015-04-12","I booked a flight from Bali to Melbourne with a stopover at Darwin. The return flight was delayed by 3 hours thus I would miss my connecting flight in Darwin. At the airport they refused to tell me what replacement flight would be available. They gave me a number to call which was invalid. Had to call the Australian customer service and they kept insisting that I somehow get through immigration in 15 minutes to catch the connecting flight and they couldn't give me a replacement or to talk to the staff at the airport (there is no Jetstar staff at Bali airport just some other company staff that issues the boarding passes). After all the trouble they put me on a flight to Sydney which would connect to Melbourne but I had to spend 9 hours at Bali airport and miss work. If anyone wants to get anywhere on time and without any hassle then definitely avoid Jetstar.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Lokan","Australia","2015-04-12","Early morning flight JQ823 March 4th was our first trip with Jetstar to Sydney. Check in was very quick and easy we have web checked in so just baggage drop and pick up the boarding passes. We were there nice and early to make sure we were on our flight. Boarding was on time and it was quick and efficient. Plane was nice and clean looked quite new. Seating is what I expected nice leg room and comfortable also. I was a little disappointed when it came to the prices of food. It was like $10 for a pie and drink. Drink at $3.50 was a bit pricey maybe $2.50 would have been acceptable but this is what you get for a low cost airline. We arrived in Sydney on time. Boarding off the aircraft was quick and efficient. No complaints on this leg and pick up of luggage as expected.","","","Economy","","8.0","5.0","4.0","2.0","0.0","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","J Field","Australia","2015-01-28","Flew from Sydney-Cairns-Tokyo and returned back in the same way during January 2015. It was enormously frustrating for me and the other majority of the plane that Jetstar ran out of international arrival cards on both legs in and out of Japan. If Jetstar cannot get this right then what other standard procedures are being overlooked? Checking out and back in is also very frustrating ie having to push your bags 10 minutes in high humidity between the separated domestic and international airports. Cairns International airport is also very slow in administering arrivals.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","3.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","M Jones","Japan","2015-01-11","I used Jetstar to fly from Hanoi to Ho Chi Minh City Vietnam. The staff were very nice and accommodating the plane looked new and was comfortable. However the flight was delayed 6 hours and we were notified about 2 hours before going to the airport. The telephone number in the notification did not exist. Lucky for us we could change to an earlier flight on the airport but it's definitely not worth the extra stress! I heard Jetstar is almost always delayed in Vietnam. I would pay more for a more reliable airline.","","","Economy","","1.0","4.0","4.0","2.0","2.0","","","2.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","W Reznicek","Singapore","2015-01-05","JetStar Asia provided no service or assistance after technical problem. Flight from Bangkok to Singapore and the plane had to return to Bangkok due to technical problems. JetStar announced a 2-hour repair time and then left passengers for 3 hours in a gate without any information services not to mention snacks or water. After 3 hours they suddenly announced the flight was cancelled and wanted to transfer all passengers to a nearby hotel and re- book on a flight the next day. JetStar could not book customers on to other airlines. The staff were not authorized to take any further action they claimed there is no JetStar office in Bangkok we were given a call centre number in Australia which we should call (at our cost) and which could not help much either. No complaint about the fact that there is a technical problem but the way they care about their passengers is simply ridiculous. Never again JetStar.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ferrie Bernie","Australia","2015-04-12","We flew Tulla to Bali and return the new 787 is a nice aircraft seats were good. We paid a lot of money for these flights due to school holidays and Easter ($2487 for two adults). To say they give you nothing other than your seat is very true you pay for everything else!! A pillow and blanket is $10!! I purchased meals online prior to trip which cost another $60 and for movies each way another $40. Luggage took over 45 minutes to be unloaded when we returned to Melb. Would not fly with them again unless it was very cheap just like their service. Can't believe Qantas own this very budget airline. Hate to say this but next time it will be with Garuda who supply a full service.","","","Economy","","3.0","4.0","1.0","2.0","2.0","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","F Ng","Australia","2014-12-31","Flew from Perth to Singapore and back. First time using this airlines. The stand out performance was from the cabin crew and pilots. The cabin crew were courteous efficient and accommodating. Although this is a no frills airline the crew attitude manner and sincerity are clearly superior to some other airlines which I have often flown (e.g. Singapore Airlines). Flights were on time.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Jim Thomson","Australia","2014-10-13","JetStar first and last flight with this Airline! We were booked to fly to Singapore on October 1 in the early morning we were to arrive in early afternoon leaving the us rest of the day. We were notified at 6 am that we now would be delayed and not arrive in Singapore until 9 pm so thank you Jet Star for ruining our day. Flight back with Tiger from Singapore to Perth was much cheaper and arrived early. I know JetStar will blow me off as just one disgruntled passenger who wont fly with them again but I heard a few others on the same flight who echoed my promise to pick another carrier in future I think in today's highly competitive airline industry if JetStar continues to shed passengers by constantly delaying flights they wont be around to repeat the mistakes for too much longer.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","R Howe","Australia","2014-09-06","Flew Perth to Singapore on Jetstar. Paid for front row exit seats at $30 each. The seats were hard as rock and completely unsuitable for a 5.5 hr flight. I am glad we were in front row so we could stretch out our legs. It would have been horrible squeezes into the seats behind. Cabin crew lovely. When will Qantas start flying this route again?","","","Economy","","2.0","1.0","4.0","0.0","1.0","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Heather Horseman","Australia","2014-08-26","No problems at all with them flying SIN-SGN SGN-HAN and return. Staff were lovely smiling and helpful. Notified by email of any flight changes along the way.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","R Fitra","Singapore","2014-05-23","JQ117 SIN-DPS 8 May. Even though I had done web check-in online and queued at the Web Check-in counter at Changi airport I was directed to other queue line after waiting for 10 minutes. They could have told me earlier. The flight was slightly delayed but arrived on time in Bali. The FA was polite nothing to complaint about. I didn't order the food. The ticket price was the lowest among the same type of carriers at around the same departure time.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Liam Moulton","Indonesia","2015-04-10","Cheap and nasty sums up this airline. Flew Denpasar to Adelaide and as soon as I joined the check-in lines I was glad I'd booked my return trip on Virgin Australia. Queues at check-in were horrendous and the Melbourne flight had been cancelled so many of that flight's passengers were shifted onto the Adelaide flight. On board people can't pay cash for food and drink which seems ridiculous especially if they aim to save time. I was sat in the middle of the plane and they took over an hour to reach me and by the time they got to me they'd run out. When I asked for a fourth beer they stopped serving me because I'd ""had enough"" which is ridiculous given a) I was paying for it b) even a teetotaler wouldn't get intoxicated on four small cans of beer and c) their service had been lousy. If I go back to Adelaide next year I think I'll pay a premium to go with Singapore Airlines from Surabaya where I live even if I do have to backtrack and add 2 hours onto my journey because one doesn't get all these annoyances on full-service airlines that you get on these budget carriers.","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Schmidt","Australia","2015-04-10","I flew from Sydney to Bali. The seats are uncomfortable the inflight entertainment screen was too close and of a poor selection the seating / leg room was uncomfortably small (I am only 62 kgs and 1.67 tall ). On flight back from Bali to Sydney the air con was blowing icy cold air onto my neck and when I requested a blanket I was told that I did not choose the ""pamper Pack"" at $10 I did not want pampering but just protect myself from this cold blast. Too much take and no give with this airline. The cabin crew were not accommodating at all. I do fly to Bali once or twice a year and this was my first JetStar flight to that destination never again. They are ok for short flights within Australia but do not have the class for passengers to endure a longer trip.","","","Economy","","3.0","1.0","2.0","4.0","2.0","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","L Walsh","Australia","2014-03-17","Flew from Perth - Singapore - Saigon and return. Noisiest plane ever encountered on first flight. Seat pitch inadequate for flight of 5.5 hours. Real problem service on return flight. Was supposed to have assistance for elderly mother. Got rude unpleasant woman who simply walked off. Could not believe how rude she was. Will never use Jetstar again!","","","Economy","","3.0","2.0","1.0","0.0","0.0","","","2.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","D Lee","Singapore","2014-02-28","3K 677 SIN-PEN 25 Feb and 3K 678 PEN-SIN 27 Feb. Flight departing Singapore was barely 1/3 full - a couple of passengers moved away from their assigned seat and had a whole row to themselves. Crew looked extremely tired - could see cup lid lying on the floor and various pieces of litter. Seat was pretty ok - good for a 1 hour flight but probably not recommended for anything more than 3 hours and above. Flight arrived in Penang 20 minutes early doors were quickly opened but it was evident the cabin crew were halfway to dreamland as no one was at the exit to wish passengers a pleasant journey. Flight back to Singapore on 27 Feb was slightly better though curiously gate agents at Penang Airport preferred to shout out instructions to passengers instead of using a PA system. Flight was 2/3 full and departed on time from Penang. Same seats and usual food and duty free sales service as inbound flight to Penang. Arrival at Changi at 11.40am and swift disembarkation from aircraft - this time a crew member was at the exit to say a simple ""bye"". Overall the fare I paid was value for money especially at the last minute but it is clear to me that Jetstar Asia needs to severely improve for its customers especially when Qantas is going to rely more on them in future for intra-Asia connections and the sole direct from Singapore to Western Australia - clearly something needs to be done in the area of service quality.","","","Economy","","6.0","4.0","3.0","0.0","0.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Chin Yee Meng","Malaysia","2014-02-20","3K686 9V-JSI KUL (gate C31)-SIN (gate D38) on 14/2/14. It was a full flight and was allocated to seat 28A. 5 FA (4 of them were male) serving for this 38 minutes (1432-1510) short flight. We landed in SIN 35 minutes early. All smooth and FA's were very friendly but the legroom was exhausting.","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Daly","Australia","2015-04-08","I flew to Bali from Sydney for $88 on 23 April 2015. The flight left 10 minutes late and arrived 33 minutes early. The plane was the new Boeing Dreamliner and I managed to secure a window seat without paying extra. This new plane had sufficient leg room and seat width for me. I am 178 cm tall and weigh 96 kg. The earphones plug into the back of the headrest in front of you. There is also a USB socket next to the earphones jack. The windows of this plane darken gradually but there is a button underneath the window to lighten them. For the first time the Jetstar ground staff did not ask to see a ticket out of Indonesia even though I was not flying out of Indonesia with Jetstar. I only took a cabin bag which weighed 9.7 kg. The Jetstar ground staff let the bag through as I had purchased the ticket in October. Nowadays Jetstar only allows a maximum of 7 kg for cabin luggage. Onboard I purchased a red wine cheese and crackers package for $A10. Overall a very pleasant flight.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Thoa Nguyen","Vietnam","2015-07-17","There is no Web check in for the flight from HCMC to Singapore return. After getting the boarding-pass, passengers were checked again with their hand-luggage strictly for 7kg at the end of the check-in counter by another agent. The hand luggage weighing more than 7kg have to be sent as check-in luggage with an additional fee of 60SGD. After check-in, all passengers were forced to depart immediately even they check-in 3 hours before the departure time of the flight. In order to assure this, the agent keep the boarding-pass of the passengers and follow the passengers to the departure gate, only give to boarding pass to the passengers at the departure gate to be sure that they will never come back?","","Solo Leisure","Economy","Singapore to Ho chi minh city","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","N Kraut","South Africa","2014-01-10","Flew from Phuket to Singapore. Long slow moving queue at check in. Exorbitant baggage tariffs. Extremely rude manager at check in counter who needs a few lessons in customer service but this seems common in Phuket these days. Have never flown Jetstar before and flew this time as the flight time suited me. After this experience I will avoid Jetstar in future wherever possible!","","","Economy","","5.0","3.0","1.0","3.0","1.0","","","3.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Dimitri Vassilakis","France","2014-01-06","TPE-KIX  easy check-in friendly staff on time flight. I was especially glad to discover that they were quite flexible regarding carry-on luggage (mine was slightly larger than the accepted standard but I saw a family carrying at least 3 times each on board) probably due to a less than full flight but still a good surprise for a low-cost airline.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Lee Cheng Jun","Singapore","2013-12-05","Flew Jetstar Asia on a short return flight from Singapore to Kuala Lumpur. First of all the booking for the flight has a lot of fees even though my fare was a $0 fare. The most unbearable part of the booking is that we have to pay a $17 Per person credit card processing fee. I was assigned to seat 10K when I was doing online check- in. I booked this Jetstar flight as it was the only airline operating from Singapore to Kuala Lumpur while landing at the KLIA Main Terminal. Not many complains for this short flight but the cafe menu was quite a rip off but it's a budget airline. Overall quite a good trip on Jetstar and I would rather travel on this budget airline on my future trips if I have to.","","","Economy","","5.0","4.0","2.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ollerenshaw Kim","Australia","2015-04-06","I have just traveled Jetstar return Perth to Cairns Australia. Even for a sometimes cheap airline the planes are made for cheap travel. The seats are very thin hard plastic uncomfortable extremely close together made for short trips within Asia not the long legged Australians. The magazine holder has been shifted to the top of the seat to allow closer seats so expect a knee in the back the whole trip. The service was on a par with the planes very poor even by Qantas standards abrupt messy rushed food stale and poor quality.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Aidan Clarke","Ireland","2015-06-25","I didn't know what to expect from this airline due to some mixed reviews, but the plane was clean and staff were friendly. We departed on time. The items I bought on board were relatively cheap. Can't complain really.","A320","Solo Leisure","Economy","SGN to HAN","7.0","4.0","4.0","3.0","","4.0","","5.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Dahllöv Anders","Sweden","2015-02-12","BL268 Jan 30. Flying from Phu Quoc to HCMC. Booked online. Cheap price with no problems. Nice check in nice plane on time nice crew.","","","Economy","","10.0","5.0","5.0","2.0","1.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Richard Nguyen","Australia","2013-11-10","Gone are the days of good service. They say a smile does cost anything but not once did I see the cabin crew smile. Quite the opposite the were right down rude. Asked to borrow pen got a dirty look then the hostess said she'll get it later but of course never did. Treated other passengers pretty bad as well. The food was awful.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Anne Stovin","Australia","2013-10-06","We recently travelled to Vietnam using Scoot Airlines Tiger Airways and Jet Star and Jet Star were by far the worse airline we have travelled with. Both of our afternoon flights were cancelled leaving us with 3 children and 5 hour delays at the airports. If you have children never book with Jet Star its bad enough being delayed as an adult but try it with 3 young boys especially when it happens twice in a week. Never again.","","","Economy","","","2.0","4.0","2.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Hill","Australia","2015-04-04","Appalling. Unreliable. Outward flight delayed. Plane not clean. Rubbish lolly wrappers under seat in front. Return flight cancellation announced on almost indecipherable loudspeaker only 10 mins before boarding time then flashed up on screen at Boarding Gate. Such late notice (none received by SMS) left many stranded and those with already checked in baggage unable to transfer to another airline in time. We were forced to sit at airport an additional 4 hours to be seated on their next plane. Staff claimed Captain had called in sick. Surely there are procedures in place for crew to be obliged to give more notice so standby crew if they have such a thing can be called in. To cap it off purported staff shortage on arrival at Tullamarine meant a further delay as cabin crew unable to open doors to allow already disgruntled passengers to disembark. No apologies. Not even an offer of a complimentary tea coffee or water in flight for those affected. Very bad PR. Don't try to speak to Senior Management about your experience or have them contact you - Jetstar claim they have no direct line. First and last time we travel with this airline. Booked through Qantas who code share. Have travelled other Qantas code share internationally on several occasions and never had an issue. Jetstar is low budget low everything. Never again never.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Wheeler Doug","Canada","2015-02-06","Hanoi to HCMC Jan 30 2015. Flight delayed due to engineering requirement sat at the airport extra 2 hrs. When I booked our tickets they had up front seating 2 seats wide thought it would be worth it to have the extra space. They must have changed the plane as we were reassigned seats when we got to the airport they did offer us exit row seats although when I got to my seat it had a notice on it ""do not use ""as the back of the seat was missing! I found another seat away from my wife. The seat I ended up with had slow recline without pushing the button. No entertainment system even have to buy water.","","","Economy","","","2.0","3.0","0.0","1.0","","","2.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","S Pearson","United States","2015-01-21","I had no idea this was Vietnam's worst budget airline with a 100% delay rate when I booked this ticket. I had booked a flight from Hanoi to Ho Chi Minh City that was scheduled to leave at 10.45pm. The flight was delayed until 12.15am but certainly didn't leave at that time. Everything was a mess. They treated their clientele extremely rudely and really didn't see to care about them. This was true at the service desk gate and onboard the plane. I count myself extremely lucky that the plane did start to board at 12.15am but that was chaotic. They transfer you by bus and everyone was pushing and shoving probably out of frustration and fatigue. We were packed on that bust like sardines. Then you arrive to the plane with more pushing and shoving to get off the bus and then on to the plane. We finally took off about 1am and arrived to Ho Chi Minh City about 2.30am with more delays to get off the plane because apparently the ground crew was not ready for the plane's arrival. If you are desperate for a cheap flight and don't mind the 100% chance that your plane will delayed by who knows how much time then go ahead and use JetStar Pacific. I personally would rather pay double for a decent airline than fly with them again. Live and Learn.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","2.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Hoang Van Hiep","Vietnam","2014-09-01","Check in at Noi Bai airport on flight BL 791 on 29/8/14 was not good staff asked for an extra 60000 VND for a seat 4 rows in front with no extra leg room. I asked for a window seat but she did not care and put me in the middle seat even though the flight was only 60% full. Seat: Had a low degree of recline but it was still comfortable the arm rest was not in good shape. Service: Everything on board had to be bought at an extra cost but it was of good quality and rather cheap. Overall: to be recommended.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","F Smith","Netherlands","2013-09-15","KIX-SIN via TPE. The check in was rather smooth but the flight itself was not very good. staff was rather rude when asked any question and the food and drinks were quite expensive. Furthermore the layover at Taipei was rather chaotic. I would say there are definitely better options in the same price range and therefore I would not recommend flying with Jetstar.","","","Economy","","4.0","3.0","2.0","4.0","1.0","","","3.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Casper Yap","United States","2013-09-02","KUL-SIN. Reasonable flight. Pay S$4 for drinks. Flights from T1 Changi and KLIA good for transfers to other airlines.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Michael Little","Australia","2015-04-01","Hobart-Melbourne on an A320. I used Qantas Frequent Flyer points for this flight and couldn't check in online beforehand either on the Qantas or Jetstar websites. The flight was smooth and the service was efficient. However the seating was much tighter than on the Virgin E190 I had used a few days earlier. A kid behind me kept kicking the seat. This wasn't Jetstar's fault but the seat felt very thin and I felt every kick!","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Michelle Ahmed","Australia","2015-03-28","I have used Jetstar twice in the last year. Once from Melb to Bris and a few days ago Melb to Hobart. I find the flight staff to be extremely friendly and helpful with all aspects of flying. On the way to Hobart we had a very friendly air hostess and when she learnt it was my youngest boy's first time on a plane she said she may have a surprise for them and she left for a few minutes and upon her return explained we could go into the cockpit and meet the pilots and let the boys have a look around when we touch down. So friendly and the boys loved seeing inside the pilots world. Being a person who fears flying both trips were smooth and hassle free. I'm not a small lady but I found the seats comfy enough. No frills but all you need for short flights.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Kenny Chris","Australia","2014-07-15","Over the last 2 weeks in Vietnam we have had 5 domestic flights with Jetstar and all of them have been delayed by 3-5 hours. Jetstar don't send updates the staff couldn't care less and as a result you are left spending hours in the uncomfortable departure lounge that has very limited food options and not enough seats. We have wasted 2 days of our precious holiday because of this airlines incompetence. This is particularly frustrating when you have young kids. One of our flights was delayed from the reasonable departure time of 4pm to 8.55pm! Their nickname in Vietnam is ""Delay Star"". Wish we had booked Vietnam Airlines instead. Do yourself a favour even if Jetstar is cheaper don't use them. You will be very disappointed. Do not book connecting flights as you will not make the connection.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","D Nguyen","Singapore","2014-05-25","When booking a one way flight from Ho Chi Minh to Hanoi I went with JetStar Pacific because I've flown with Jetstar Asia multiple times and had a satisfactory experience and it was slightly cheaper than VietJet. Let's get this straight JetStar Pacific is not JetStar Airlines. It's a partner airline that was given the JetStar name so that they could have domestic flights in Vietnam. In this case JetStar should seriously consider severing ties as this is a determent to their brand. If you check online they have flights from HCM and HAN up to 7 times a day. I thought ""Wow they must be doing brisk business."" I was wrong. One week before I received an email saying that my flight was cancelled and they put us a flight 2 hours before I wanted to depart. I was fine with that even thought we'd have to get up earlier for our 2 hour trek to the airport from the village. But on the way to the airport I get another email saying that our flight was delayed 6 hours. When we arrived they told us it was a ""technical"" issue. We were told that there were no earlier flights. While waiting at the boarding area (they only have 1 dedicated gate) we found that they were boarding a flight for HAN. My mom asked why we weren't put on that flight and they said those customers had been waiting since 6am that morning (5+) hours for their flight. We weren't offered any food or drink. My mom had to ask for food vouchers which provided us with a sandwich. As the time got closer to our supposed time of departure there were no agents at the gate no announcement made of further delays and no further emails. When flight attendants for JetStar showed up for different flight they were immediately accosted by several riled passengers. They were perfectly nice and one attendant looked up on his phone and found that we were delayed another 1 hour (this is not published on their website so it was an internal source). So by the time we boarded the plane it was past 7pm. Let's check the math. By 7pm they managed to get off the ground 2 of the 7 flights they published. Passengers that day had more than a 70% chance of their flight being delayed/cancelled. I have a real suspicion that this was really them trying to get more people on a plane to save costs. If this is their business model it's not a good one since they've lost any future business from me and anyone who flew that day.","","","Economy","","1.0","2.0","2.0","0.0","1.0","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","A Morris","Australia","2014-05-11","After reading all of the reviews warning us of delays and cancelled flights we opted to fly Jetstar Pacific from HCM to DaNang fully aware of the ramifications for our actions. The price was too good to resist and we couldn't see the point of paying triple that with Vietnam Airlines. Check in was a slight issue with flights being cancelled left right and centre. The poor staff did their best to deal with an array of angry and difficult customers - but what do you expect for the money you paid? Our flight was delayed 10 hours but staff were lovely and moved us to an earlier flight so we only had to wait 5 hours. In saying this we noticed all of the Vietnam Airlines flights were delayed as well due to weather or late aircraft's. I was happy we hadn't paid an excessive amount to still be sitting around at the airport. If you want to fly out of HCM I would recommend Jetstar for their excellent prices. However next time I would opt to get the bus and avoid delays altogether!","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Lars Karlsson","Belgium","2013-09-01","Flew Jetstar Asia from HKG to SIN for a low cost airline company very good service nice clean plane and a very friendly staff.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","G Tucker","Australia","2013-07-28","SIN-BKK-SIN. Paid extra for FF points and meal. The meals going up were of acceptable quality but coming back they were diabolical. The seats themselves are fairly comfy but because the rows are so incredibly close it meant I was not able to put my knees in front of me and had to sit splayed legged. This resulted in a sore back and aching hips. Luckily a fairly short flight. Not sure what it is about Jestar crew they're efficient but never particularly friendly. Often they look quite depressed. If only they'd smile and be a bit more welcoming. We also struggled to understand the heavy Singaporean English accent of the Cabin Manager when she made announcements.","","","Economy","","2.0","1.0","2.0","1.0","0.0","","","3.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","S Grigoriev","Australia","2013-04-28","SIN-HKT. Check in done online baggage drop nice and quick. Aircraft A320 in good condition leather seats ok not much leg room but for flights around 2-3 hours should not be a problem. Buy on board service was efficient and reasonably priced. If the price was right would not hesitate to fly with them again.","","","Economy","","7.0","3.0","4.0","5.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Moir","New Zealand","2015-03-28","We recently flew Jetstar Auckland to Gold Coast and had not one issue with them. We left on time check in was quick and easy the flight staff were efficient and friendly and helpful. The seat was comfortable enough for a short flight and we landed early. To be honest it was one of the better flights I have been on. I was pleasantly surprised after reading other reviews. Will fly with them again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","A Manderson","Canada","2014-05-05","Da Nang to Ho Chi Minh City (aka Saigon). Booked online for 2 adults and one lap infant had to click a few extra smaller links to add only one checked bag for one passenger (as opposed to a package deal or the same weight bag for all passengers). Arrived 2 hours early at the check-in counter and we got served immediately. Flight wasn't full so we had the 3rd seat in our row to ourselves. Seats barely fit my 5'10"" (178cm) body. Expected it though. Cost 5 times less than Vietnam Airlines. Very friendly flight crew.","","","Economy","","7.0","1.0","5.0","1.0","1.0","","","5.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Trevor Moss","Australia","2014-04-24","Flying from HCM to DaNang on 19th April 2014 and then returning on 24th. Both sectors were late the last by an hour on the first I had no tray table it was gone and as for contact in HCM on another matter I was given 5 different phone numbers all of which passed me on to another.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","3.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Dot Met","Vietnam","2014-04-21","I would definitely avoid Jetstar. At the last minute the flight which was supposed to leave at 14.30 for Da Nang was rescheduled to leave at 19.05. Once the announcement had been made we were given a voucher for food and drink at one of the snack bars in the departure lounge. We took the voucher to the snack bar - only to be told that it did not include coffee. We returned to the Jetstar check in desk - only to find there was nobody from Jetstar around. We kept checking and there were no Jetstar representatives in the departure lounge from the time of the announced delay to the time of the eventual boarding time of 19.50. To make matters worse the return flight was also delayed. It was due to leave at 16.15 then an announcement was made informing us that the new departure time was 16.30. 16.30 came and went. No departure and again nobody from Jetstar around. We eventually took off around 17.00. I know this is much better than the previously mentioned delay but it's still a delay with no representatives of the company and no information. I realise that Jetstar is a budget airline but this is completely unacceptable and we will not be travelling with Jetstar again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Bevan Sim","Australia","2013-01-16","BL593 from Da Nang to Saigon was cancelled with no warning or explanation. Put on a (5 hrs) later flight. Staff quite rude. Gave us a meal voucher which was refused at all food outlets in the airport except one grubby cafe who supplied a 'special menu' for voucher holders! Legroom felt like the smallest I have experienced to date - very uncomfortable. Due to poor reputation Jetstar is not my airline of choice but chose purely on convenience of flight time which does not appear to be 'regular' and wonder whether it was listed and when not fully subscribed simply bundled into the later regular flight?","","","Economy","","","1.0","1.0","0.0","0.0","","","4.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Bevan Sim","Australia","2013-01-16","We were near rear of the queue at the check in for Flight 3K556 from Saigon to Singapore before the counter opened 2 hrs before the flight. Service was painfully slow and we got checked within 1 minute of the 40min cut off time. Immigration and security delays got us to gate with only 1 minute to spare. If anyone missed the gate cut off it would have been down to Jetstar's own slow service but to be fair do not know whether any of the many behind us were knocked back or not. Seat pitch is way too small for any flights of 1 hour or more in fact quite painful. I noticed most passengers accepted this shortcoming and did not recline their seat - except the one in front of me!","","","Economy","","3.0","1.0","1.0","0.0","0.0","","","4.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","L Tan","Singapore","2013-01-07","Flew Hanoi-SIN on A320. Leather seats were ok but leg space is really tight. Seat recline - as good as no recline. Though this is a budget carrier more could be done with the seats. Seats pale in comparison with other budget carries I have flown. Cabin crew attentive and service was prompt. Plane was overall in a good condition. Air con was regulated such that we didn't have to purchase the blankets. One should consider full service carriers for any flight more than 4 hours especially if you are tall.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Howard","Australia","2015-03-23","We flew from Sydney to Cairns return and I have to say it was as good a flight as we have been on with any other airline. The service at the airports was good same as you would expect from any other airline. The flight attendants on the plane were extremely helpful and very nice. We paid extra for the exit row seats and had plenty of legroom as my husband is 6 foot tall so was happy to pay considering we were still saving on the cost of other airlines. The seats we had were airplane comfortable same as any other airline. Yes they didn't have food or entertainment however it's a 3 hour domestic flight so we just took out own food and put some movies on the tablet to watch together. It was a perfectly good flight with great service. No problems with them at all and would definitely fly with them again.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Rose","Australia","2015-03-20","MEL-BKK in economy on B787. Sort of your typical Jetstar experience. Cramped cabin little leg room nickel and dimed for everything. Add to this the fact that the in seat power and overhead reading light wasn't working (despite a few reset attempts) and it added up to a fairly unremarkable experience. Jetstar has also changed their check in for international flights at MEL adding slick new kiosks which generate boarding passes and baggage tags. All well and good however there is no longer a separate queue for online check ins necessitating a long wait in the single check in queue. Absolutely no value to a customer to check in online now - don't waste your time. Mostly Thai-based crew was pleasant and efficient and the flight was about 30 minutes early into BKK so that made up for the deficiencies I suppose.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"jin-air","/airline-reviews/jin-air","Jin Air customer review","M Manuel","Romania","2015-05-01","Flight from GMP-CJU. Emergency seats are offered for free. Also luggage. Free drinks and friendly cabin crew. What else for a LCC? I wish we could have such a LCC here in Europe.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","K Toth","Australia","2014-03-24","Tried Jetstar Pacific for the first time on a return flight between Ho Chi Minh and Nha Trang half hour late leaving Ho Chi Minh and 2 hours late returning from Nha Trang. An email was sent 1hr before check-in which I couldn't check as we had already checked out of our hotel (no wifi) so didn't find out until we reached the check-in counter. Not a very organised airline at all. But then you do get what you pay for mind you we did pay extra to choose our seats! I'll definitely be paying more if need be to avoid using this airline in the future.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","2.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","M Zerbe","Thailand","2014-01-30","I traveled on BL795 from Hanoi to HCMC in November 2013. The bus used to transfer us to the plane was rusty. The plane itself extremely dirty with black fingerprints at the overhead compartments. The ground crew were everything but not friendly. Having the cleanliness of the plane in mind I refrained from trying the food. A good decision. Same stir sticks that couldn't resist the force of gravity have just been picked up from the cabin carpet and put back on the trolley to the clean sticks. Generally spoken I never had such a bad experience with any other airline until now. First flight with that airline and they made it directly on my personal blacklist.","","","Economy","","","1.0","1.0","1.0","0.0","","","0.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","H Ho","Singapore","2012-12-30","Flew TPE-SIN aircraft was an A320 that was recently delivered in October this year. Seats are comfortable although leg room is very small. Recline was also barely noticeable. Service by the staff are also excellent and toilets were kept very clean throughout the entire flight. Would recommend for short-medium haul flights but might reconsider for flights longer than 5 hours.","","","Economy","","10.0","2.0","4.0","0.0","0.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","J Quinto","Spain","2012-12-25","PNH to SIN. The aircraft was clean. Flight was on time. Very little leg room. OK for this flight (","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","3.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Daniel Doyle","Australia","2012-11-27","Flight from Phnom Penh to Singapore on time on spotlessly clean aircraft with friendly and efficient staff.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Steven Perrie","Australia","2015-03-17","Have flown with Jetstar Perth to Bali return 3 times in the last two years and Perth to Vietnam return once. All I can say is congrats to Jetstar the service on board and at the terminal is first class. With the number of flights out of Perth daily especially to Bali why o why is Jetstar not flying the Boeing 787 out of Perth. Qantas fly internationally out of Perth.","","","Premium Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Lucy Dohnt","Australia","2015-03-17","We travelled to Adelaide from Darwin in Dec and the seats were so uncomfortable it took two days for the pain to leave not only was there not sufficient room in the seating but the seats were as hard as rock. All Qantas flights booked out for months so no way of getting to Adelaide. I will never fly with this airline again. Lift your game Jetstar.","","","Economy","","","1.0","3.0","3.0","3.0","","","1.0","0"
"jin-air","/airline-reviews/jin-air","Jin Air customer review","L Nagel","Netherlands","2013-12-17","LJ001 on 15 December 2013 travelling from ICN to BKK. This is supposed to be a budget airline. Indeed there were no TV's on board and the second meal (the first was something in between a full meal and a snack) had to be paid for. Otherwise great service from this airline. I for one never had an airline where the staff were walking up and down the aisle with drinks so often just waiting for a chance to serve you. Just before landing staff turned on the music and started a dance/exercise which they invited you to join in with so you could stretch and get your blood flowing. Finally if you really miss your TV for just a few dollars you can rent one of those handheld playstations. All in all for me a great experience and I would certainly recommend this airline.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Jakob Sandager","Denmark","2013-12-02","Made the mistake of booking a flight with Jetstar Pacific. Never again. Schedule was changed but no information sent. Only after I asked about the schedule change did BL inform me. They claim they advise the customers in a timely manner. I think they should have that little respect and advise of changes to the schedule ASAP. And who are they to decide what a timely manner is? I booked bulk head seats row 1 and paid the fee for this. At check in we couldn't get these seats as two travelers were too old. This was not and is as of today not in the T&C's. So Jetstar took our money but denied to deliver the service paid for. The aircraft was dirty and clearly not cleaned after the previous flight. Pretty disgusting appearance in fact. Seating was extremely tight. Wouldn't have been if we had gotten the seats we had paid for! The cabin crew seemed indifferent but to be fair I think they were really busy. Next time I will avoid Jetstar pacific by all means. I'd rather pay a tiny bit extra and fly VN. It just happened to be that Jetstars original schedule suited us better. Next time I will wait and fly a real airline!","","","Economy","","2.0","2.0","3.0","0.0","0.0","","","2.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","P Wall","Australia","2013-08-14","Arrived at Ho Chi Minh Airport to be told that my flight to Hoi An was delayed from 1.10pm to 6.20pm. The reason given was 'technical'. Offered no food or drink vouchers for the delay although I later found out that somebody else had. Eventually boarded at 5.50pm and were in the buses ready to go the plane then asked to get off as there was a problem. We all had to file back into the airport where we waited for another 30 minutes before boarding again. On the plus side must say one staff member on the aircraft was kind and gave me a bottle of his own water. I should add that if there is a technical problem with a plane then I am happy to wait until it is fixed but I wonder if the original problem with this plane was technical (somebody else had been told it was 'operational') and if it was why didn't they spot the problem with the wheel earlier when carrying out technical checks? Relieved that my return trip to Ho Chi Min does not connect with an international flight. I fly out of Vietnam two days later thankfully.","","","Economy","","4.0","0.0","4.0","0.0","0.0","","","2.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Thanh Dinh","United States","2013-07-24","Hanoi to Ho Chi Minh City in July 13 2013. Problem started with check-in. Upon check-in there was only one staff member at the counter and there was a long line of at least 50-60 people. It took more than 40 minutes to check in one bag that was already pre-paid. After I checked in and had my bag tagged I was called back. The counter crew member told me I needed to pay extra because I appeared to have too many bags. The boarding process was horrible. No order at all. People with babies and infants did not get to board first. Not an efficient boarding process at all. Flight scheduled to depart at 3.05 pm still on the shuttle at 3.07 pm. Finally took off at 3.31 pm. I choose a ""premium"" type of seating to find out that I was randomly assigned a seat. Why do I have to pay extra to sit in a ""premium"" seat when JetStar doesn't honor that. The worst part - no smile from any crew. Overall horrible experience.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Lim Cheng Ho","Singapore","2012-11-14","We had a nearly 3-hour delay on 10 Nov on our SIN-DPS flight (VF241). We were told that the computerised check-in system was down. At the start of the delay there were confusion on what to do and the communication to the passengers affected was poorly managed. At times there were discrepancy between the instruction by Jetstar Asia and Changi Airport's staffs. We were originally in the ""web-check in"" queue since we had checked in online but was redirected to a long queue specifically for our flight afterwards. Apparently the web check in queue was functioning soon after we left out queue to join a super long queue. To make things worse at the boarding gate we were told that our seats (which we paid for) has been taken by others! My wife and I have to either sit separately staff did not even bother to ask the passengers whether they were open to a switch? In short the delay was badly managed.","","","Economy","","2.0","4.0","2.0","0.0","0.0","","","2.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","D Dunne","United Kingdom","2012-10-11","SIN-SGN rtn. My cabin bag was overweight by 3 kgs so I paid the excess SGD60 and then they insisted I check the bag in at the gate. Left the bag with staff at gate who assured me it would be loaded. It wasn't. Agent in SGN was less than helpful and asked me three times if I was sure my bag hadn't been taken off the carousel and left beside it. 24 hrs and three phone calls later I was informed the bag had arrived and I needed to travel to the airport to collect it as they would not deliver it to the hotel despite it being their fault. All up SGD 60 for the honour of them losing my bag and then taxi fares of USD30 to get to and from the airport to collect the bag. Didn't mind being charged the excess but the loss of the bag and the refusal to deliver was just too ridiculous. Flight was good but the baggage issues ruined my trip.","","","Business Class","","2.0","3.0","1.0","0.0","0.0","","","3.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","B Rancheng","Singapore","2012-09-23","Flew from SIN-BKK-SIN. The flight to BKK was fun and seat was still acceptable as it was just a 2 hours flight but the return flight to SIN was torture! The leather seat was so hard and uncomfortable and the air conditioning was not in good condition.","","","Economy","","5.0","","","","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Marek","Australia","2015-03-09","Perth to Singapore. Nothing special but this what you expect flying with budget airliners. Returning we were scheduled to fly from Singapore to Jetstar on the 2.20am flight. On arrival we saw that the flight was listed as 'cancelled'. We proceeded to speak with ground staff who vehemently denied any knowledge of flight cancellation and to their understanding the flight was still scheduled for departure as planned. We proceeded to check in and entered the departure gates. 2 hours prior to departure announced that the boarding gate had been changed. We went to this new arbitrary gate number but there was no boarding or ground staff in the vicinity. We waited patiently for 1.5 hrs 20 minutes prior to scheduled departure another passenger arrived to inform us he had confirmation that the flight had been cancelled. We were left to seek out the Jetstar information counter at which point the counter manned by 2 young and inexperienced staff members was swarmed by hundreds of passengers both from the cancelled flight as well as passengers from other flights seeking out their departure tickets. It was 2 hours before we were able to speak with a Jetstar ground staff who informed us 'they would place us on the next available flight - which could possibly be the flight on the following day or even a few days down the road if a seat could not be secured.' When asked about how passengers could go about making claims or trying to find alternative flights out of Singapore Jetstar staff could only offer a measly piece of photocopied information sheet explaining that the flight was cancelled and that should passengers choose to find their own alternative flight carrier that this would mean Jetstar bears no responsibility in fully refunding claims.","","","Economy","","1.0","3.0","1.0","3.0","0.0","","","1.0","0"
"jin-air","/airline-reviews/jin-air","Jin Air customer review","Simon Brumfit","United Kingdom","2012-06-24","HKG-ICN. This is a Korean low cost carrier. Low cost in the Asian sense (you still get a meal box and numbered seating). I used them having got stuck in Hong Kong after a problem with my Cathay ticket. The station manager at Hong Kong was very helpful. The flight was a third full and the service friendly and efficient. On-time arrival made all the difference. I would definitely recommend.","","","Economy","","8.0","","","","","","","4.0","1"
"jin-air","/airline-reviews/jin-air","Jin Air customer review","Ophelia Dai","Hong Kong","2011-12-29","HKG-Cheju return - a special chartered flight. This is a new budget airline mostly using the old aircraft of Korean air (domestic). All economy with 3-3 seating. Check in at HK airport was painfully slow but it's made up for with courteous service onboard. Cabin crew are smartly dressed creating an energetic image. For a 3 hour flight juice and coffee as well as a snack box are provided free. No TV or any forms of inflight entertainment so be sure to bring your own. Overall the experience was a pleasant one. If the ticket price is right I don't mind to fly with them again.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Jenny Smith","Australia","2013-04-16","Wish I'd read this before booking or I wouldn't have bothered. Our first flight from HCMC to Da Nang was delayed from 10.35 until after 4pm so that was the first day of our resort holiday lost. The night before our flight from Da Nang to Hanoi I received an email saying our flight had been put forward to a day later which meant missing another day and the cruise ship we were to board. We went to the airport anyway and got a Vietnam air flight immediately arriving half an hour earlier than the booked Jetstar.","","","Economy","","","2.0","3.0","1.0","0.0","","","0.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Lawrence Mccormick","United Kingdom","2013-03-13","People need to remember that this is a budget airline! I used them for 3 flights within Vietnam one of which was severely delayed one was actually brought forward by about 40 mins and the other went without a hitch but I have no complaints - but that's the risk you run when flying budget delays and cancellations are inevitable.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Zita Kovacs","Germany","2012-09-18","CGK-SIN-CGK. One flight with lots of overweight both on check-in and hand luggage (on hand luggage 7 Kg more than allowed my flying partner 11Kg more than allowed!) but no problems with the check-in crew. The staff were nice. I can't understand why the airlines doesn't announce when did you crossed the Equator. Otherwise everything great. I will fly JetStar again.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Zita Kovacs","Germany","2012-09-18","Ho Chi Minh City - Singapore. Everything as expected or even a bit better. Never had a delay with JetStar. No issues comfortable seats.","","","Economy","","8.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","K Cheung","Hong Kong","2012-09-06","Hong Kong - Singapore - Perth. We flew from HKG to Singapore originally at 11.05am and should have taken the second flight to Perth at 5.50pm. Jetstar delayed the flight for 7 hours due to 'adverse weather and operational reason'. Flights of other airlines had the planes boarded to Singapore with at most 1 hour delay. We finally could not catch up the second plane and were forced to stay one night in Singapore with no accommodation provided. Staff were not helpful and made us confused. We arrived Perth with a 24-hour delay with no luggage. We called the so-called 'hotlines' and the people there said they are not the customer service department staff and we could only complain by email. Finally we were back to Hong Kong and sent an email to Jetstar.","","","Economy","","1.0","","","","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Curtain","Australia","2015-03-09","Tokyo - Melbourne 21 February. A very pleasant flight. The staff were most helpful and friendly. The food was very tasteful and plentiful as well. I was also very impressed by the quality of the wines served. There was one hitch though the coffee served was cold. The IFE could have had a more extensive selection of movies and music. The seat was nothing like the normal business class flat beds but was fine for a daytime flight. Overall I was impressed.","","","","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Curtain","Australia","2015-03-09","Melbourne - Phuket 3 February. I was quite impressed by the flight. The staff were friendly and helpful and the 787 was very comfortable. The food was quite good although the portions were quite small. I also wish the IFE had more choices.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Hayward","Australia","2015-03-09","JQ58 DPS-BNE. Red-eye flight which was delayed by an hour departing 0035. This was our first flight with Jetstar in business class but paid for with QFF points (classic award). This apparently meant no entitlement to lounge access at Denpasar as ticket class was insufficient +/- we hadn't requested lounge access? (Had no idea we were meant to). This was an unhappy start to the flight as we'd been hanging out for a shower after a long day in Bali. Initial impression favourable staff friendly. Drinks offered and delivered promptly food order taken. Downhill from there. Partner's meal failed to materialise - seemed like everyone was getting meals in dribs and drabs (low staffing numbers?) so we kept waiting. Gave up when we realised staff had disappeared and cabin was asleep for the night. (Yes could have followed up but we were dead on our feet and preferred to sleep). The food I received was tasteless - carrot soup with a really rubbish bread roll. Cheesecake ok. No offers of drinks when meal delivered - we'd been asked pre takeoff if we'd want drinks after takeoff and we'd declined - no opportunity to change our mind. Seats were horrible (Dreamliner 787). Hard pitiful foot rests (worse than no foot rest frankly) limited recline and difficult to achieve. Sleep was fitful and uncomfortable. Black blankets left black fluff over our clothes. No pillow only blow up neck rest in comfort packs. Entertainment system (screen in armrest) and headphones ok but choices limited compared to other airlines. Wouldn't use them again but options limited from DPS to Australia. Compared to Qantas very poor indeed.","","","","","3.0","1.0","3.0","2.0","4.0","","","3.0","0"
"jin-air","/airline-reviews/jin-air","Jin Air customer review","S Kim","United States","2011-05-07","ICN-MFM. Very nice flight for an airline I haven't even heard of. Almost as good as the As8anja Airlines transpacific that I had before it. Also offers a very nice price. Food was served.","","","Business Class","","9.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Martin Witchard","Australia","2013-02-05","SYD-HNL. In a word dreadful. Trip taken end of July 2012 following the 'collapse' of Air Australia. Thank goodness we were only going across to Hawaii. Aside from the price there is nothing I can recommend about this airline flying this sector. The seats were uncomfortable the food was expensive and sub-standard and the entertainment well perhaps the most entertaining thing was imagining getting off the plane in Honolulu. Finally the service was shocking. I will never fly with Jetstar again.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","4.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Adrian Montgomery","Australia","2012-11-29","Arrived in Vietnam with two Jetstar Pacific flights pre-booked. Flight 592 from Ho Chi Minh city to Danang on Nov 10th and a return Flight 593 on Nov 14th. Both were cancelled. I spent 15 minutes on Nov 10th trying to get them to answer their phone. I went out to the Airport early which meant I had an entire afternoon to watch the delays postponements and lack of information. The substitute flight I was given left over an hour late so I didn't get to Danang until after dark. I heard that my 13.35 return flight to Ho Chi Minh city was also cancelled and that they had rebooked me on a much later flight which would make me miss my International Connection out of Vietnam I had to waste more time trying to change this. Eventually I was forced get up at 5 am to take an early morning flight instead meaning I had to waste 7 hours in HCMC airport. I will never fly with them again.","","","Economy","","","3.0","3.0","0.0","0.0","","","2.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Andrew Tran","Canada","2012-10-29","SIN-SGN. Price was excellent. Check-in and boarding was easy. Flew on an A320. Flight attendants seemed in a bad mood. Seat was uncomfortable little legroom no IFE and not enough recline. Food was extremely cheap but it wasn't really filling - it was good though. Bad presentation of food looked like it was a frozen dinner.","","","Economy","","5.0","3.0","2.0","4.0","1.0","","","5.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","T Koh","Singapore","2012-09-03","Singapore - Medan - Singapore. Online check-in option made checking in easier. However ground staff insisted that my hand carry be weighed. Exceeded boarding allowance by 4kg. They were every insistent that I pay for every single kilogram exceeded (they even threatened that Jetstar will re-weigh your luggage inside). I was shocked by this as this was the first time I encountered this. Staff took back my boarding pass and refused to let me enter unless I paid SGD80. I was able to negotiate with a more senior ground crew who eventually halved my fees. Although this is a budget carrier their policies come across as desperate rigid and unlike Asian carriers. This experience left a bitter taste in my mouth as it seems they are using every opportunity to make money from you. For future customers I would advice choosing an alternative carrier. I hope this serves as a warning to future customers.","","","Economy","","2.0","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Tia Traynor","United Kingdom","2012-08-06","Singapore-Jakarta-Singapore. Smooth check in flight was on time seats were okay. It was a short flight so it wasn't too bad. I thought it was a bit too hectic when they were selling food. Did not have a bad experience like I normally had when travelling with other budget airlines.","","","Economy","","6.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","T Gilmore","Singapore","2012-06-26","KIX-SIN-KIX then KIX-SIN both via TPE. Jetstar was cheaper by at least 20% than all other airlines on this leg excluding the other budget carrier but the timings (midday departure from Japan red-eye return) were better for me. Check in lines were long but the internet check in line was empty. In Japan when I mentioned that I tried to check in online but was unable to they put me into the internet check in line without delay which impressed me. Boarding was prompt and service very nice onboard; the FA proactively suggested I move to a roomier seat when the plane was emptier. Onboard food and drink are very expensive but we could bring on what we needed and with the stop in Taipei you're able to have an affordable lunch. Would definitely fly again as long as the price stays low.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Steven Huckstepp","Australia","2012-10-07","We found the JetStar Pacific service to be very unreliable. First flight booked HCM City-Hanoi 9:55am flight. Turned up at airport to be told flight delayed to 4:00pm so wasted whole day sitting in low standard Ho Chi Minh domestic airport. Food vouchers provided but airport restaurant would only give limited and very poor quality food selection so ended up paying for a meal. Aircraft had fixed upright seats so very uncomfortable 2hr flight. Second flight was supposed to be Hanoi - HCM City departing 15:55pm. JetStar contacted me by SMS 3 days prior to be told flight was delayed to 10:25pm - good communication but this was too late for connection flight to Australia. Rang JetStar Pacific and managed to book earlier flight at 13:55pm so all looking okay. Turned up at airport 2 hrs prior (luckily) to find out that amended flight had been cancelled. Staff provided very limited support in trying to find another flight on another airline. No economy seats available to make international connection so ended up buying 2 of the last 5 Business Class seats on another airline. JetStar Pacific airport service was very slow as they only provide one check-in counter versus multiple counters for other operators in the same departure area. Not recommended.","","","Economy","","3.0","2.0","2.0","3.0","0.0","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","K Beeler","New Zealand","2012-09-10","AKL-HCMC cancelled the flight for no reason. Assured me that I would be on the next day's flight. The next day there was no record of me and I was told the flight was full. Spent 3 hours with many angry people trying to sort it out. On my return they cancelled my Hanoi - HCMC flight so I lost a day and both ends of my trip. Customer service was awful.","","","Economy","","3.0","","","","","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","David Maton","United Kingdom","2012-08-07","SGN-DAD-SGN. Check in on both legs quick and easy. Boarding a little chaotic but no more so than most cheap Asia flights. Extremely old and dirty Boeing 737-400. Both flights left and arrived pretty much to time and crew were polite and friendly. The general feel of aircraft was old worn out and dirty which does not give you a good feeling. Overall the flight was very good value for money however I would not choose to fly with Jetstar again due to the state of the aircraft.","","","Economy","","5.0","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","M Traynor","United Kingdom","2012-06-18","Jakarta-Singapore-Jakarta. Slightly delayed but it wasn't a big problem cabin crews were pretty friendly and welcoming when we boarded the aircraft but seemed to be ignorant when we were about to get off the aircraft. One passenger's mobile phone went off when the plane was about to take off and cabin crew made an announcement to remind passengers to switch their mobile phones off at all times straight away. Overall it was good especially for a budget airline you were also allocated to a seat once you've checked in unlike budget airlines in Europe where you have to run for it.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Doug Rorison","Australia","2012-04-01","KUL-Singapore in seat 6A. Ok for the short flight although leg room quite limited. Cabin was clean and bright. Late arrival from its previous journey caused a delay to this flight but fortunately my onward connection to Perth was not affected. The short hops are satisfactory but I still miss that extra leg room on longer international flights as well as not having to purchase everything including water which I had to on this one.","","","Economy","","6.0","","","","","","","4.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","J Patry","Canada","2015-04-27","Flew Juneyao Airlines for a domestic flight PVG-WUH. The flight left within 30 minutes of scheduled and all announcements were given in both Mandarin and English. There wasn't any in-flight entertainment aboard but it did not matter on this short flight. There was a food and beverage service that began about 20 minutes after take off consisting of a bottle of water and a saucy pork sandwich that was quite good. Arrived in WUH within 20 minutes of scheduled time. Overall a good experience.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Tom Besler","Czech Republic","2012-04-12","HKG to SIN. They get the job done and that is about it. Aircraft was a well maintained A320 legroom was ok for the 3.5hrs trip. Cabin crew friendly.","","","Economy","","6.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","T Kimberley","United Kingdom","2012-03-28","Check in was quick and easy flights on time. The plane was a little scruffy and the boarding a bit chaotic but nothing that bad. Jetstar were much cheaper than other options and they did the job well. We would use them again.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","C Wood","United Kingdom","2011-11-10","Hanoi-Da Nang. Turned up at Hanoi expecting to catch an early flight to Da Nang to find our flight wasn't even on the departures board. We were told the flight had been cancelled and moved to the following day with no alternatives offered. According to staff Jetstar should have sent an earlier email notifying of the cancellation but this was not the case. Flight refunds allegedly take two weeks however I am still waiting nearly a month later. For the sake of few extra dollars book with a more reliable company.","","","Economy","","","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","A McNicol","Australia","2012-03-25","BKK-SIN on a full A320. Check-in about 20 minutes not bad for Jetstar most importantly on time despite a full plane. All this for much less than the full service carriers. No frills but you get where you are going efficiently and this is all I want.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","N Lim","Singapore","2012-01-01","SIN-KUL return. Flights were pleasant and cabin crew service satisfactory. Cabin on the flight back was newer. Wished they created more leg room on the A320 as the seat in front touches the knees of many passengers which made it uncomfortable. Liked the fact that although fares are mostly lower than their rival low cost carriers they depart and arrive at the main international terminals in Singapore and Kuala Lumpur and not their budget terminals. Will recommend Jetstar for their price and condition of their fleet and will continue to fly with them as long as their prices are kept low.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","N Khemakavat","Thailand","2011-11-04","BKK-SIN return. Check-in at BKK easy with no queue A320 75% full. Very tight seat pitch. Seat has no recline. Long 30 mins check-in queue at Changi Terminal 1 at 5.30 am. Plane new and clean. You have to pay for everything so you get what you pay for.","","","Economy","","5.0","","","","","","","1.0","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","T Lee","United States","2014-07-25","First time flying domestic in China WUH to PVG. Used Juneyao as first leg to fly back home to States - bad decision! Juneyao leg delayed by 2 hrs causing us to miss every subsequent connecting flight. We were delayed three days at PVG as our international flight was booked three days out. Juneyao refused to help us out in any way with accommodations or replacement flights. Will stick to trains for domestic travel in China.","","","Economy","","","3.0","3.0","3.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Rye Ivan","Australia","2015-03-04","Flew Melbourne to Honolulu. Delayed 4 hours before taking off. Missed connections in Honolulu which we then had to pay to get new flights as did half the rest of the plane. Otherwise flight as you would expect. Met people in Honolulu who had travelled in the last week delayed 26 hours out of Sydney and 24 hours out of Brisbane (in fact flown to Melbourne day after to get Melbourne Honolulu flight). Seems a few nightmares on this route for Jetsar at the moment.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Lee Bernardette","Australia","2015-03-04","My partner and I were scheduled to fly from Singapore to Jetstar on the 2.20am flight. On arrival at Singapore Changi Airport we saw that the flight was listed as 'cancelled'. We proceeded to speak with ground staff who denied any knowledge of flight cancellation. We proceeded to check in and entered the departure gates. 2 hours prior to departure it was announced that the boarding gate had been changed. We went to this new gate number but there was no sight of any boarding or ground staff. All this while the flight was listed as 'cancelled' on the information board. Ground staff repeatedly assured us the flight was scheduled for departure as planned. We waited an hour and a half 20 minutes prior to scheduled departure another passenger arrived to inform us he has confirmation that the flight had been cancelled. At no point did a Jetstar staff member approach passengers to announce this. We were left to seek out the Jetstar information counter at which point the counter manned by 2 young and inexperienced staff members were swarmed by hundreds of passengers. It was almost 2 hours before we were able to speak with a staff member who informed us 'they would place us on the next available flight - which could possibly be the flight on the following day or even a few days down the road if a seat could not be secured.' Shocking and utterly disgraceful.","","","Economy","","","2.0","1.0","3.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Gribben","Australia","2015-03-04","Had the worst travel experience with Jetstar. The trip over from Brisbane to Honolulu was ok but upon coming home I received an email at 11.42pm saying that our flight was delayed. After ringing them I was told that it would be leaving two days later at 12.45am. I was put up in the airport hotel and given USD 30.00 for meals. The following night I was given a note under my door saying to get to the airport at 12.00am so assumed again that our flight was delayed again. Yes it was it wasn't leaving until 3.00am! When ringing Jetstar and going onto their website I was told that it was still leaving at 12.45am and again the website said that as well. Many frustrated and angry customers we all proceeded to the airport. No one at Jetstar knew what was going on and after waiting for over an hour a non Jetstar customer service lady proceeded to tell us that it wasn't leaving until 3.00am. Apart from her not one Jetstar representative agent came to talk to anyone on the flight. Where is the customer service?","","","Economy","","","3.0","1.0","1.0","3.0","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","P Schulz","Australia","2011-10-26","Hanoi-Danang and Hue-HCMC. Both planes extremely old not clean duct tape holding armrests to seats. Chaotic check-in process with pre-reserved seats not available. Space to a minimum struggled with my knees touching the seat in front. Prices for inflight food and drinks acceptable. Heavily-accented English announcements were hardly understandable. The first flight was delayed by 30 mins the second one was on time. Overall nothing special but not too bad either. However on the second flight both rows of emergency exits remained completely empty. When querying this they said the crew would open the emergency exits if necessary a comment that did not reflect the answer I was hoping for. It seems that Jetstar prefers those seats to remain empty if no one is willing to pay extra for them.","","","Economy","","1.0","","","","","","","4.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Dino Karakosta","Germany","2011-07-27","We flew from Saigon to Da Nang (Vietnam). Unfriendly dirty cabin and toilets no seat space. We paid for seat reservation and did not get the seats.","","","Economy","","2.0","","","","","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","B Ault","Vietnam","2011-06-07","My second and last flight on Jetstar Pacific - Danang to HCMC return. High-mileage aircraft dirty inside and out holes in seats and carpeting and a foul aroma in the cabin. On the return we were lining up to board and were told of a 5 hour delay. A voucher was offered but could only be redeemed on a future flight. At least the return aircraft was in much better condition. Good price but unreliable and the condition of many of the aircraft is scary.","","","Economy","","1.0","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","M Mamuric","Philippines","2011-09-07","MNL-SIN-KUL return. As with other low cost carriers they don't have any food or refreshments and you have to pay for check-in luggage. Their carry-on baggage allowance was generous at 10 kg though. Didn't buy the food they sold onboard as they were quite pricey. I was surprised that the seats on the MNL-SIN flight did not recline. I liked the fact that they use the Terminal 1 of Changhi Airport and not the Budget Terminal. SIN-KUL seats can recline but they're not made of leather like the MNL-SIN seats. They use the Satellite Terminal of KLIA and not the LCCT. Still good value considering they use the main passenger terminals of both Changi and KLIA.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Andy Boreham","New Zealand","2011-09-05","Wellington-Auckland-Singapore-Phnom Penh return. The seats are roomy and offered plenty of leg room (I am 6'2"" tall). Staff are friendly and attentive. Each and every flight departed on time and often arrived early. The food we prepaid for was on a par with most other airline meals I've experienced. The $7 comfort pack is good value (you get a blow-up neck cushion a Jetstar blanket socks toothbrush eye cover and all to keep).","","","Economy","","8.0","","","","","","","4.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","E Salvador","China","2014-03-07","I booked a connecting flight with Juneayo from Hong Kong to Qingdao via Shanghai. At the check-in at Hong Kong Airport I was rudely informed by a Juneyao employee it was not possible to check-in for both flights and send the luggage directly to Qingdao. As expected I lost my connecting flight to Qingdao (the flight was delayed I had to pick up luggage in Shanghai and doing the check-in again). The truth is the Juneyao employee in Shanghai was much more polite and they changed my flight with a different company (China Eastern which I recommend never had problems with them) and no additional charges but I got to Qingdao with more than 6 hours of delay (that is later than midnight). It was a long day travelling for such a short trip. Of course I'm never going to travel with Juneyao again. Rude employees in Hong Kong and there is no previous warning about such company politics anywhere.","","","Economy","","","4.0","1.0","3.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Adam Louey","Australia","2015-03-04","My much anticipated first flight on the Dreamliner turned out to be a bit of a disaster. My wife and I flew from Melbourne to Bangkok in economy. The entertainment system which we had pre booked did not work for either of us the screen had completely frozen and despite the best efforts of the crew to restart it numerous times it just would not go. Amazingly for such a new plane we were not the only one on the flight with this problem. The way JetStar have designed their entertainment unit is if it's unresponsive like ours were not only do you not get video but you cannot turn on the overhead light or call an attendant. It's all integrated in with each other. Due to the Dreamliner windows automatically shading out while mid flight we had to sit there in the dark with no entertainment or reading. Let me tell you it was a long 8 hour flight. I only picked JetStar for the Dreamliner experience. Never again.","","","Economy","","2.0","2.0","4.0","2.0","1.0","","","4.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","E Boydell","Vietnam","2011-04-07","Received a text saying that my 2000 flight from HAN-SGN would be delayed until 2310. This is common on Jetstar my house mate had his flight to Hue delayed by one day. If there are not enough customers booked the flight simply does not take off and if you do not send them your mobile phone number you wouldn't know until you turned up at the airport. If you want reliable service do not use Jetstar.","","","Economy","","2.0","","","","","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","J Tan","Singapore","2011-03-10","SGN to HAN. Check in was a nightmare chaotic and disorganised. One staff uttered something in Vietnamese and all hell broke loose everyone just ran up to the counter. We did not know what was going on. It was an old A320 food prices were reasonable. Good thing flight was on time.","","","Economy","","5.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Mary Cutmore","Thailand","2011-01-31","Hanoi - Da Nang return cancelled and automatically rebooked . Advised previous evening by email which being on Holiday I had not read so arrived at airport to find 10am flight changed to 5pm. Was offered refund which I accepted. Advised that return flight had been cancelled and we had been rebooked on flight 8 hrs earlier. Decided to seek refund on this flight too and was advised that this could only be done via call centre. Had to make 3 phone calls to call centre to confirm flight was cancelled and refund was organised (last by a Vietnamese travel agent ). Still waiting for both refunds 1 month later have sent 2 emails to customer service email still no reply. Also noticed when we were leaving Danang on the later VN airlines flight that the JS flight we had been re booked on was 10 hrs late so we would have missed our connecting flight in Hanoi if we had accepted the subtsitute earlier flight. As we were given advanced notice I assume that flights were not cancelled due to exceptional circumstances rather that it was a commercial decision. Will not be travelling Jetstar again as they are unreliable.","","","Economy","","","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Tim Short","United Kingdom","2011-08-11","Bangkok to Singapore. Flight left on time and landed on schedule. Clean and new A320. Paid for row 1 and was allowed to board first. One trolley service (they had run out of a lot of items from the inbound flight) but the crew were happy to get anything else. One word of warning I had flown from London and there are no Jetstar staff airside to check me in. I wasn't able to print a boarding pass in advance. Therefore a mad dash into Thailand check in then back out through immigration.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Quek Keng Guan","Singapore","2011-08-09","SIN-PEN return. A320 to Penang was old cabin crew made 1 round of sales purchase. A320 to Sin was a new aircraft with leather seats. Purchased a packet of apple juice for S$3. Seat pitch was about 30"" which was alright for a short flight. Our family had cabin sized luggage and the airport staff at the gate at offered to check in for us for free. Will fly with Jetstar Asia again.","","","Economy","","9.0","","","","","","","4.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","Wang Ian","Australia","2014-01-07","Booked Shanghai to Xiamen flight on 28th December 2013 at 2.15pm. Checked in and settled in the business class lounge. As soon as we heard the flight started to board at around 1.45pm we started to move out of the Business Class lounge and made our way to the gate. It was a long walk so we got there at 2.00pm. Behold the plane was already starting to reverse! Asked the gate agent they said our luggage had already been taken out so we missed the flight! We had to book on to a different airline as we were going to a wedding that night. So stay close to the gate when catching flight in China even if you travel on business class. Will avoid them from now on.","","","First Class","","1.0","5.0","2.0","4.0","3.0","","","3.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","S Galloway","Australia","2011-01-14","DaNang to HCMC. On arrival in Da Nang and checking in was not reassured by the staff's statement that the baggage handlers often steal from the bags. Good start. Flight was delayed for over an hour with no explanation. No attempt made by staff to direct people to form an orderly queue. Onboard cheap meals could be purchased. Plane wasn't overly clean which wasn't helped by passengers choosing to throw rubbish on the floor. The fare was cheap but I'd probably go with Vietnam Airlines next time. I agree with the comment about Da Nang - avoid spending time here. There was one shop to buy from all the toilets were broken (ie one didn't flush the other door didn't close others didn't have seats) and it was in general a miserable place.","","","Economy","","4.0","","","","","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","J Hamm","Thailand","2010-06-22","Danang-HCMC. Flight on time B737-400 was clean. Bought a small meal for $2 quality acceptable. The only minor snag was that luggage too forever to arrive (40 min and SGN is a small airport) but that may not be under Jetstar's control. Not checking in luggage would have made the trip twice as quick. Better than 24hrs on a Vietnamese bus.","","","Economy","","8.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","L Mills","New Zealand","2010-03-03","SGN-HAN RETURN. Was delayed in HCMC for 5 hours due to operational reasons - little or no communication in terms of when we were leaving. One good thing was a cheap bus to and from Hanoi Airport.","","","Economy","","2.0","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Salleh Lim","Singapore","2011-08-04","SIN-HKT. Check in was swift. Plane was delayed for 1 hr due to technical problems. Once boarded everyone was whisked quickly to their seats and push back was almost immediate. Flight time was only 1hr 20mins so there wasn't much interaction with the crew. For a short flight the seats are okay but I can't help but wonder how those flying to PER on this A320 can manage the cramped conditions.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","A Shum","Singapore","2011-06-24","Singapore-Perth. Except for the price the flight was not pleasant. The purser was rude with a passenger and her junior crew. The other crew seemed frustrated working with her. The seat was good for a low cost airline and the legroom was just ok. You can also sit on the emergency exits for 30SGD.","","","Economy","","5.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Tyler Thia","Singapore","2011-05-31","SIN-AKL-SIN. Seats roomy more than adequate legroom and recline. A completely different experience from the A320s used on intra-Asia routes. In fact the seats are way more comfortable than SIA's new Y product. Food was less than satisfactory. If one did not pre-pay SGD/NZD35 for meals and drinks be prepared for SGD6 coffee and SGD26 hot meals if you must have them. Do not understand why a Jetstar Asia flight that plies between Singapore and New Zealand has to offer Jetstar International's menu in AUD alongside super-inflated conversion rates. For example a AUD3 coffee goes for SGD6 AUD5 cup noodles sells for SGD8 hot meal for AUD12 becomes SGD26. which is way more than then current exchange rate of AUD1 to SGD1.3. However it's OK to consume your own food and there is a water fountain with potable water so nobody will go thirsty. There's also free IFE if you don't wish to purchase SGD15 portable units. The drop down screens play one recent movie sitcom and short features there are also 6 radio channels earphones cost SGD3.","","","Economy","","9.0","","","","","","","4.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","J Mann","China","2013-08-04","Checked in at Shanghai Pudong airport 20 minutes before boarding (boarding time: 4.20pm departure: 4.50pm). Told it was delayed but staff had no information on when the flight would arrive. Decided to go through security. At about 7.30 after about 3 hours of waiting they handed out food but still didn't offer any explanation for the delay and they still didn't know when the plane would arrive. After about 3.5 hours of waiting many customers started shouting at workers. After 4.5 hours the workers fled. Still no explanation or ETA for the plane. After 6 hours we were told that our plane had landed. We finally took off around 11.50pm. 7 hours late.","","","Economy","","","3.0","3.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Ferrier","Australia","2015-02-24","JQ5 BNE-HNL Business Class 10 February 2015. Left BNE on time cabin crew very attentive serving drinks on boarding and throughout flight. Dinner served was excellent for 3-star airline value 3 courses served separately with quality wines. Continental breakfast served into HNL. Seats comfortable although reclining only. Booked two seats in centre of cabin and enjoyed the extra room of vacant seat. Can't comment on IFE as we didn't use it. Return flight HNL-BNE on 15 February also very good arriving at destination 25 min early. Reading past reviews there seems to be many bad experiences but we have only experienced excellent flights in BC on previous OOL-NRT flights.","","","Business Class","","10.0","3.0","5.0","5.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Wall","Australia","2015-02-24","Recently flew the Narita (Tokyo) - Gold coast route Star Class. Checking staff at Narita - very Ordinary! Delayed by 2 hrs departing - Tech issue just prior to take off - had to get towed back to the gate. In all fairness the Captain did the correct thing and didn't take off - he kept us all up updated via the loud speaker. Finally took off 2 hours later. Missed my connecting flight - then had to go on stand by - what a joy that was. The actual trip back to Aust was a very smooth flight - very little noise. Cabin crew were quite good. Food was very good. Far better than I received on my outgoing Qantas Business Class flight. Star Class seating was fine - have to keeping mind its a budget carrier. Would I Fly Star Class Internationally again? Most defiantly - Its far cheaper and you still get the feel that your special. I would sooner pocket the savings I would make on traveling with Jetstar B/C to Qantas B/C. By the way my outgoing flight to Tokyo was on a very old rattly 747- although they have upgraded the Business class to flat beds. The flight crew were all due to be pensioned off - couldn't believe how old they all appeared to be - however they all were very polite and attentive in Business class I say bring on more new 787s - very good flying experience.","","","","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Alex Roberts","Australia","2015-02-24","Outbound 12 Feb JQ029. Home 19 Feb JQ030. Great Crew and excellent service. Good food and drink selection and they were quite generous with it! However the worst business class seat ever. In my humble opinion the executive who chose this should be strapped to one for 24 hours I think he or she may need hospitalisation afterwards! To be honest I can not believe that Boeing allowed Jetstar to do this to a Dreamliner. I was nearly crippled when I got off and I am only 5'10"".","","","","","5.0","1.0","5.0","4.0","2.0","","","4.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","B Smithson","Australia","2010-01-30","HCMC - Da Nang then Da Nang - Ha Noi a week later. Passengers wandered around the cabin changing seats as the plane taxied to the runway and walked in front of the engine on the tarmac as there was no roped off area under the wings talking on their mobile phones. Safety demonstrations could not be heard in English due to the heavy accent and muffled PA. When the captain asked the cabin crew to 'prepare the cabin for landing' they simply dropped what they were doing and sat down. The second the plane landed passengers were up and opening overhead lockers despite the plane still hurtling down the runway. The fares are very cheap and most flights are barely an hour so its a great choice for these short domestic hops. Warning - Da Nang airport is not the type of airport you would wish to be delayed in - it has the atmosphere of an immigration detention centre.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","B Vincent","Australia","2010-01-19","SGN-DAD on B737-400. Flight delayed 2 hours (advised in advance) but the airport departure board didn't display revised details - the flight simply disappeared from the board after the original departure time which was disconcerting. Aircraft in good condition but seat pitch tight - 29 inches old style bulky seats re-upholstered in grey leather wouldn't be any fun on a longer flight. Hot food ran out after 6 rows not very good considering this was now a lunchtime flight. We got from A to B in one piece but there is room for improvement.","","","","","5.0","","","","","","","4.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","J Tan","","2010-01-09","HCMC - Da Nang and return on ageing B737s. Pleasant Vietnamese crew. First flight was delayed 30 mins return flight was cancelled and we were bumped onto another flight departing 4.5hours later. Got to the airport and realised that our new flight had been ""rescheduled"" to depart 5 hours later (which of course was eventually delayed for 20 min) so we were delayed 10 hours in total! There were quite a few people at the airport affected and Jetstar didn't even offer us a meal/drink. At least Virgin Blue offers a meal voucher for a flight delay. To be fair they did offer us a refund if we didn't get on the flight. We'll fly with Vietnam Airlines in future - they've got more flights and they seem to depart mostly on time.","","","","","2.0","","","","","","","","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","Richard Warren","","2009-10-14","We booked return flights between Ho Chi Minh and Da Nang in Sep 2009 which were late in both directions. 4 hours one way 1.5 hours the other. No announcement was even made until more than 2 hours past the scheduled time. On the return the check in supervisor promised the flight would definitely be on time! We missed our connection to Phnom Penh! Jetstar staff were utterly useless and unhelpful surprising as Vietnam is such a great place to travel largely due to the friendly and helpful Vietnamese. Most flights seem to leave late in Vietnam allow plenty of extra time.","","","","","1.0","","","","","","","","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Ashley Ong","Singapore","2011-05-24","Jetstar cancel my flight and I requested for a refund. 5 months and 3 calls later there is still no refund. The last time I communicate with them they told me to wait for 7 business days. I called them again after waiting for another 20 days. Miraculously they ask me to wait for another 15 business days! So I should say it is frustrated and a test of your patience to get your refund. Just pray hard that your flight won't get cancelled then only you will be able to enjoy your cheap flight.","","","Economy","","","","","","","","","4.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","C Tin","Hong Kong","2011-04-26","SIN-PNH flight full but got an exit row. They gate-checked my bag for me since no more overhead space. Flight quick and painless no complaints. Plane a bit tired but no big deal for budget airline.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Nora Hughes","Singapore","2011-04-21","I booked a Jetstar flight which they cancelled at the last minute giving me a flight that was not workable. I had to call twice to make sure that they knew it wouldn't work and that I wanted my money back. I had to pay a higher last minute fee to rebook at a different airline. They promised me my money back within 7-10 business days. It has not been more than 6 weeks with no return of money. I filed a complaint on their website. They said they would look into it within 2 weeks. That has now been a month since they have communicated with me at all. I would never book a flight with them again. Buyer beware! They can mess you up and then not return your money. Meanwhile you have had to book a last minute flight which is more expensive.","","","Economy","","","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Gunnar Emausson","Sweden","2011-03-14","MNL-SIN-MNL: Flights with relatively new A320s. Leather seats adequate in width although pitch was only barely acceptable (29.5 inches). As on most low cost carriers there were no blankets or pillows in sight but a daytime flight. Neither in SIN nor in MNL did we have to wait more than ten minutes at the carousel for our bags. We didn't try JetStar Asia's meal service which the airline charges for. Flight attendants efficient. Safety procedures were excellent. Cabin announcements a bit difficult to comprehend both from the flight deck and the cabin attendants. Toilets were clean. Overall the standard of these flights was good better than on some of JetStar Asia European counterparts although the seat pitch was less than advertised. Would we fly with them again? Yes but we might consider upgrading to a seat in an emergency exit row for S$30 extra in each direction.","","","Economy","","8.0","","","","","","","4.0","1"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Dave Stanley","","2009-05-06","Dubai-Kabul-Dubai. The price of tickets is very high. It costs more to get to Kabul than to the UK from Dubai. Kam Air were OK on this trip. It was a MD-82 both ways and were were almost on time. The only problem was the return because of some stupid security procedures in the airport. They apologised for that though it was not their fault. Neither flight was full so was able to get a row to myself which helps. Kam Air along with Safi is still the best way to get to Kabul from Dubai.","","","","","3.0","","","","","","","","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","D Bekkering","China","2013-06-23","Shanghai Pudong-Macao round-trip. 3+ Hours delay on the departure because the airplane left its previous point of origin that late. 4 hours delay on the way back. Compensation meal tickets on the return flight were only redeemable for a bottle of water and a package of instant noodles. No compensation on the departing flight. This was a weekend trip to Macao and the delays meant we lost our Friday night and didn't get home until past 4am on Monday before going back to work. None of us will fly Juneyao again.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Leo","Australia","2015-02-24","Sydney to Honolulu (Business Class) on 10 February 2015. The moment I got into my seat I was taken down ""memory lane"" of the 1990's. The seat of Jetstar's Business Class was exactly the same seat taken when you're flying Business Class in the 1990's. The only thing that was added were the two in-seat power points. Makes me suspect that Jetstar/Qantas cut corners by re-using the old Business Class seats from old airframes and installed them here. Like the old Business Class seats the in-flight entertainment (IFE) is a very bulky iPad with equally bulky battery pack. The first meal dinner I was given a choice of two dishes. After dinner I ordered for black coffee 15 minutes later my ordered arrived as coffee with milk/coffee. I ordered Scotch after dinner and it arrived 20 minutes later as Scotch and soda. For breakfast I was given two choices: Take it or leave it. This is where Jetstar cuts costs again. Instead of hot meal you're given a bowl of cereals. The seats were hard and I didn't sleep a wink because it was just plain difficult to lean back. Personally I wouldn't recommend anyone to bother buying Business Class as it is really not worth it. I have flown Business Class (Cathay Pacific) and Premium Economy (Air New Zealand) and Jetstar's Business Class is BELOW (in standard) compared to Air New Zealand's Premium Economy. Hawaiian Airlines will start offering Premium Economy starting 15 March 2015 and I will be seriously considering this option.","","","","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ken Anderberg","Indonesia","2015-02-24","It all went downhill once I checked it in Singapore for a round trip to Bangkok. This airline charges for your first checked bag - for both legs of a round trip. My fare was only $150 but my fare for one suitcase was $100. When I showed my displeasure I was asked if I wanted to pay the fee. ""What choice do I have?"" I snapped back. But I was assured the fee of $50 would be for both ways and was told to keep the receipt to show when I checked in for my return flight. They either lied or didn't know their own airline's procedures. Things were no better on the plane where everything had a price - water coffee even the blankets and pillows. In addition the seat backs are only fabric on the bottom half and the knees of the person behind you can be felt for the whole trip particularly since there was scant room for your legs. Never again.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","George Mitchell","","2009-05-11","We were supposed on a return flight from Hanoi to Cantho. The flight was first announced to be delayed for 1 hour due to technical reasons. An hour later it was delayed again for the same reason. An hour later (now 2 hours past its departure time) they decided to let customers walk down the stairs to board the bus heading for the aircraft. The bus never went more than 100 m past the concourse and it turned around and parked. Meanwhile customers were made waiting on the bus for about 45 minutes with no official explanation from the airlines. Some customer became agitated at the delay the lack of information and just the overall unprofessional way of handling a seemingly routine matter by Jetstar Management. There was loud and angry exchanges between Jetstar and some customers and airport security personnel had to be called in to keep the peace. Finally they came up with an explanation that one of the landing lights was out and they can't land with a broken bulb. The replacement had to be flown in from abroad and that can take 1 day or 2. Jetstar had only 1 daily flight from Hanoi to Cantho so it's not possible to put us on the next flight. They did have flights to Sai Gon (about 160 km from Cantho though) but not until later in the evening. After much frustration we decided to opt for the next available flight to Sai Gon and then take the coach bus to Cantho on our own. After elbowing other Vietnamese for about 45 minutes moving from counter to another with absolutely no sense of what's going on we got on the 7:00 pm flight to Sai Gon. We were in luck because around 6:00 pm they announced that our flight would be delayed for 1 hour. Then it was delayed again and again. Finally when the A320 lifted off on Runway 26L at Noi Bai Airport the clock showed 11:30 pm. Now we were supposed to leave at 1:00 pm so it was a 10-hour delay. We never heard a word of apology from the airlines not an offer for something to drink or a meal. And we didn't even get to our original destination as stipulated on the confirmed ticket. We got home at 3:30 in the morning angry frustrated and vowed never be on Jetstar Pacific again. We heard unconfirmed stories from other travellers that the airline cancelled the flight on purpose because there were not enough passengers on either flight (to Cantho and from Cantho back to HN). It is purely a business decision to save money. They thought it was still much cheaper to scrap the flight and make a few people angry than flying a half-empty plane both ways. We were so surprised that this airline with zero sense of customer service responsibility to the traveling public no care for its brand is still allowed to operate in Vietnam.","","","","","1.0","","","","","","","","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","E Phillips","","2009-01-13","Due to space between rows the leg space is very cramped. Onboard service is just okay. If you cancel your flight you will be lucky to get your refundas JetStar HCM City (so called Customer Relations) will make it very difficult for you to get your money back.","","","","","1.0","","","","","","","","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","D Lawrence","","2009-01-13","HCMC - Hanoi and Hanoi to Nha Trang. Good crew and pilots. All flights on time and arrived early. The main problem with this airline is the age if the planes. The 737-400's look old and tired with missing paint over the fuselage. I hear they are replacing all of their aircraft over the course of 2009 if this were the case I would happily fly with them again.","","","","","2.0","","","","","","","","0"
"jetstar-pacific","/airline-reviews/jetstar-pacific","Jetstar Pacific customer review","A Attaran","","2008-12-31","Saigon-Haiphong and Hanoi-Danang. In what I hope is a meaningful comparison Jetstar Pacific is in the middle of the pack by international standards: check-in staff friendliness baggage handling food and tidiness were far beneath the standard of Singapore Airways or Thai but vastly better than United Northwest Delta or the other major American carriers. Both flights were about 30 minutes late but these days when a delay is an honest 30 minutes and does not ratchet upwards because of the airline's inability to communicate accurately I actually feel relieved. Legroom is very tight by Western standards but that is understandable since the Vietnamese are elegantly small in stature. Considering that a typical flight on Jetstar Pacific will set you back only $50 or so overall this is pretty good - three and a half stars.","","","","","3.0","","","","","","","","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","S Chalmers","Australia","2011-01-29","Melbourne to Singapore delayed by one hour. Pre-ordered meals were average similar meals on offer both times. Return trip an evening flight again delayed by 1 hour. Headphones not working in group of middle seats. Service was poor and meals pre-ordered on this sector were that bad you could not eat it especially the breakfast. Hot tea was spilt on a passenger nearby and could not believe that staff had no idea how to deal with the situation. Cabin- crew on this return leg was so disappointing that I will pay more to travel on a more reliable airline.","","","Economy","","6.0","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","J Liew","Australia","2011-01-14","Although not comparable to 5 star airlines if you can find cheap tickets it would be worthwhile! Singapore from Perth and back again. Flight was very quick don't bother to pre- order meals (on the red eye flight at least) - poor cup noodles and bland soup. Flight attendants very nice. If over 170cm you may want to choose seats with extra legroom. Return at check in the lady allowed me and my 3 sibling to check in together which allowed us to combine our luggage weights - we were 8kg over. Secondly she bumped us up to the front row seated together which had plenty of legroom. Purchased some food on the plane - reasonably priced.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Mike Kwan","Hong Kong","2011-01-07","HKG-SIN-HKG. Check-in smooth 20kg allowance which is better than some budget airlines. At Singapore Changi Airport the counter will only open 2 hours before departure therefore no need to arrive earlier than that. Unlike some low-cost airlines seat is allocated at check-in time. Both flights depart on-time. The seat is comfortable. No service it is nothing more than a bus that can fly. In my booking given the price is 45% cheaper than conventional airlines I have no complaint. I would recommend this airline if and only if the price is at least 30% cheaper than the conventional airlines for the same direct flight.","","","Economy","","6.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","M Suhaili","Malaysia","2010-12-31","KUL-SIN-KUL. This is my first experience with Jetstar Asia. The fare is cheap and comparable with other Low Cost Airlines. FAs and Ground Staff helpful and efficient. The departure at KUL was on time but for the return flight there was slight delay for half an hour. The plus point is that they depart from KUL Main Terminal and not LCCT.","","","Economy","","8.0","","","","","","","4.0","1"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Dave Stanley","","2009-01-28","Dubai-Kabul-Dubai. Not so good as my last trip. The 737 aircraft is not on this route so they are using an ancient 727 or MD82. We were about 1 hour late each way. Ticket prices have increased a lot in the last year so it would not be unreasonable to expect better. The food departing Kabul should still be avoided.","","","","","3.0","","","","","","","","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Dave Stanley","","2007-12-24","Dubai-Kabul-Dubai in early December. Kamair continues to be OK. Both flights were close to being on time - the only small delay down to Dubai air traffic. They are now doing the luggage security check in Kabul which means you have to point out your case before it is loaded onto the aircraft. Don't forget to do this if you want to see your case at your destination.","","","","","3.0","","","","","","","","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","I Gryko","United States","2013-01-02","Shanghai Hongqiao to Sanya and back (party of two). Check-in in Shanghai smooth and professional no issues assigning 2 aisle seats in the same row to us. must quite efficient we showed up at the gate in Shanghai 5 minutes after the indicated ""boarding time"" only to find ourselves greeted by a PA announcement that we should report to our gate immediately for the boarding of the flight. We were the last passengers to board after which the flight proceeded to sit at the gate for the next 30 minutes. In-flight on the positive side: brand new A320 aircraft. Seats reasonably pitched every seat had a plush pillow and flight attendants distributed free blankets before takeoff. Food during the flight was standard pork/chicken with noodles - but quite edible. In-flight negatives: my request for English newspapers was met with a rather curt no. The seat- belt sign was on throughout the entire flight for no rhyme or reason when I queried the flight attendant he either did not understand my question or couldn't explain why the sign was always on. During cruise one of the flight attendants also rather rudely asked me to turn off my smartphone which was already in flight mode. Sanya to Hongqiao: flight delayed 40 minutes with absolutely no information provided to passengers by ground staff. Ground staff spoke very little English. After boarding we sat at the gate for an additional hour waiting for ATC clearance. I unfortunately cannot comment much on the in-flight experience on the return leg as I slept for the vast majority of the flight. Overall Juneyao seems to be about on-par with China Eastern and Air China for domestic flights.","","","Economy","","5.0","4.0","3.0","3.0","0.0","","","3.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Rob Wood","Indonesia","2010-10-25","Singapore - Jakarta. Flight over 1 hr late which I expected as Changi Airport departures showed this flight as late every day for the previous week. Captain apologised for the slight delay but apologies become meaningless when the airline keeps doing it! The airline should drop or reschedule this flight to a time within their capabilities as it isn't at the moment. It's certainly cheap and the attendants did their jobs satisfactorily but persistent lateness isn't acceptable.","","","Economy","","2.0","","","","","","","4.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","I Mahendra","Indonesia","2010-09-24","Jakarta to Singapore not good at all. Senior FA rude with passenger and her junior FA. The seat was good for LCC airline and legroom is not bad. The ticket price is very cheap too.","","","Economy","","7.0","","","","","","","4.0","1"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Ernest Mutwangaa","","2007-07-26","Kamair could do a lot better with the Kabul -Dubai flight the food is still lousy the hostess busy closing curtains to do make up and laze around. That is the customer care side of things. On the security side of things it looks they are finally waking up. My flight to Dubai on 23rd July 2007 was surprising though our luggage was let on the rain as the loaders sheltered under the wings the boarding well done under the supervision of two foreign looking gentlemen a security manager and a safety manager who though serious looking and thorough in their work they smiled at us and even greeted passengers as they boarded. That was heart warming to say the least.","","","","","3.0","","","","","","","","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Dave Stanley","","2007-06-18","Dubai-Kabul and back in June. The outgoing flight was OK and on time (there are now 2 per day). The return flight was 4.5 hours late without any explanation. They should have called all passengers but only a few got called. I was lucky enough to know someone who did get called otherwise I would have been sitting outside the airport at 0700. No one is allowed within about 100m of the terminal building more than 2 hours before flight time. Kam Air need to do better than this.","","","","","2.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","N Howard","Australia","2015-02-18","I flew JQ4 today from Honolulu to Sydney and the flight crew were fantastic. There was an ill passenger on the plane and the cabin crew did everything to help him. They had medical staff check him before the flight and looked after him through out the flight. The service on the plane was excellent. Jetstar is a low cost carrier and is a lot cheaper than other airlines so yes you pay for extras. I read a lot of people whining about extra costs. Do you not understand that is why the airfare is cheap. If you want the additional benefits at no charge fly a full service airline. I flown on many airlines and really found Jetstar to be great value. They were on time and the cabin staff were pleasant. Keep up the good work Jetstar!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","P Ravin","Malaysia","2010-08-26","KUL-SIN. What's great about Jetstar in KL is that they fly from the Main Terminal instead of the LCCT which makes the experience so much better for the same or less price. Seat for me were spacious for a budget airline compared to Airasia.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Tyler Thia","Singapore","2010-07-11","SIN-KIX-SIN via TPE. Almost full flight on inaugural service but less than five passengers from Singapore headed to Osaka the rest got off at Taipei. Fairly standard procedure transit passengers have to exit the plane with all belongings at TPE airport for another security screening. KIX flights are staffed with two Japanese crew members with very proficient English and somewhat friendlier. There’s a new menu with more selections but meal portions can be improved. Inflight announcements for TPE-KIX should also be made in Chinese but not English since less than a handful are transit passengers. They should also offer change in the local currency for F&B sales. One particular FA (customer service manager) on the inbound flight gave really awful announcements. Although total flight time adds up to more than eight hours from SIN to KIX there is huge potential if the price is right.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Nathanael Lim","Singapore","2010-06-23","SIN-CGK-SIN. First flight to Jakarta was satisfactory they have improved their services by providing free refreshments. Leg space satisfactory for a short haul budget airline flight. However the big problem came in on the flight back to Singapore. Flight was delayed for almost 5 hours due to a mechanical failure and bad weather further preventing quick repairs and getting the plane back on schedule. This caused all passengers to be stranded at the airport and even causing a passenger to miss 2 connecting flights. Jetstar however gave a good explanation and their sincere apology. I would prefer if Jetstar could have back-up aircraft despite being a budget airline to attend to these situations and prevent major delays like this from occuring.","","","Economy","","6.0","","","","","","","4.0","1"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Rex Frummell","","2007-05-04","Have flown Kam Air and Ariana Airlines for years and notice very little difference between the two in regard to their poor customer service tendency to cancel or delay flights without notifying customers leaving hours earlier than scheduled or making unexpected stops in random destinations (like Tehran on a flight from Kabul to Istanbul recently). Most recently was kept waiting in terminal at Kabul for 9.5 hours to finally leave for Istanbul only to then make a stop in Tehran that was unexpected even for the Iranian officials that boarded the plane on the tarmac asking the flight crew why they had stopped there. The flight attendants give very little customer service particularly to those in business class (unless you are paying for just the extra space dont bother wasting the money) and usually spend most of their time applying makeup or talking to one another while they make each other drinks (but neglect their customers who are watching). Have had office staff give incorrect flight schedules to me resulting in extra days of layovers in various locations and when I complained about this to management we were openly laughed at by counter representative. It is this type of poor customer service that I had grown accustomed to from Ariana (and never cared for) but had hoped for much more from a non-government owned airline but I have been disappointed time and time again with Kam Air's lack of regard for its customers.","","","","","1.0","","","","","","","","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","V Spence","","2007-05-03","Dubai to Kabul. The food was fine and flight attendants very pleasant and helpful. The seats are comfortable. After reading a lot of reports which gave me some concern regarding times and luggage we took off on time from Dubai and didn't have any problems with our luggage. Planes need to be newer but they were clean and got you to your destination.","","","","","4.0","","","","","","","","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","C Morley","United Kingdom","2012-02-08","Shanghai Pudong to Xiamen (return). We choose Juneyao purely on price being the cheapest. Check-in at Shanghai was swift albeit delayed a little. Juneyao uses new(ish) Airbus planes and the aircraft had good decor and very friendly cabin crew. Food was slightly better than most domestic Chinese airlines. All in all a very good experience with helpful and attentive cabin crew. On the return our departure was delayed due to congestion in Shanghai thus we boarded over an hour later than planned. The cabin crew again impressed very attentive. Food was a snack box on this leg as it was late evening - but this was a fairly decent standard.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Whalley","United Kingdom","2015-02-18","Flight from Sydney to Launceston and return. Check in at both airports very quick and efficient. Boarding good. Paid for extra legroom and felt this worth the additional payment. Both flights departure and arrival on time.","","","Economy","","9.0","4.0","3.0","2.0","1.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Greenwood","Australia","2015-02-18","Flew LST-SYD - Check in took no time at all and the staff were very friendly on the ground and in the air. Cabin was very new well ventilated but most importantly clean. Despite being only an A320 the seats were much bigger than local domestic rival 737-800s and were much more comfortable. Would have been nice to have received complimentary beverage. Baggage claim was very quick and was ready exactly as I arrived at the carousel.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Paul Rex","United Kingdom","2010-04-14","BKK-SIN-BKK return. Leg room seemed quite normal for a short haul flight food options what you would expect for a no frills airline and price competitive. Quite impressed and would use again. One wrinkle is that you cannot bring your own food to eat on these flights but can do so on one of the other Jetstar carriers - unclear how the average passenger is supposed to know which is which (and probably unenforceable in any case).","","","Economy","","8.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","B Luis","Hong Kong","2010-03-19","SIN-HKG-SIN. The seats are a pain for a tall person like myself. Service wise it's not that good some of them can't really bothered with you - I'm not having high hopes on service. Food at high prices. Judging that price difference nowadays between Jetstar and conventional airline is not that great maybe is time to go back to conventional ones.","","","Economy","","4.0","","","","","","","4.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","A Lindau","Switzerland","2010-02-05","SIN-MNL: While the flight itself was fine there were two major problems. First hot food on this evening flight ran out before reaching row 10 and service was painfully slow. Second I had to pay quite a lot money for my lost luggage that arrived the next day (phone calls taxis to/from the airport to pick up the luggage and even a luggage storage fee!) with no compensation whatsoever. Very poor service!","","","Economy","","2.0","","","","","","","1.0","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Michael Hartmann","","2007-04-23","The flight attendants try to do their jobs with a smile - food is not bad and while it is perhaps faint praise - I have never gotten ill from the food after perhaps 20+ flights from DXB to KBL and vice versa. The seats are comfortable in business. Only once has my luggage been left behind and in that case the next day I received a call from Kam that my bags had arrived. Kam is now running a second flight to eliminate the one downside of its DXB-KBL flight and that was the 0700 or 0800 departure time. Now they have a Terminal One flight from DXB leaving at 1300! Planes need to be newer if possible but they are clean and get the job done!","","","","","3.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Paulo Ferreira","Portugal","2009-09-27","OPO-MIR return. Cabin crew friendly breakfast served it was nothing special but not bad for plane food. There was no entertainment onboard but the planes were clean.","","","Economy","","8.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Tyler Thia","Singapore","2010-01-30","SIN-HKT return. Both flights on Valuair A320 fantastic legroom and recline. Loads were really low averaging 60 pax per flight.","","","Economy","","10.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","A Tedja","Australia","2010-01-25","Perth - Bali and Jakarta - Perth. Check-in at Perth Airport a nightmare with only 2 check-in counters opened for a fully booked flight. The crew were not friendly or helpful. On the return flight they kept the light on all the flight. The blanket is not a good thing to purchase meals and beverages also an issue - whatever was on the menu it was not available for purchase.","","","Economy","","","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","B Vincent","Australia","2010-01-19","BKK-SIN. Check-in was efficient - just as well because the immigration queue at BKK was very slow moving. I was able to check my bag through to Australia which was an unexpected bonus. Cabin service was friendly and professional safety procedures thorough flight on time. A great first impression.","","","Economy","","9.0","","","","","","","4.0","1"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Ahmad Ramin","","2007-04-11","Kam Air is a fast growing company. Although operation in a country like Afghanistan is very difficult Kam Air is doing well. Most of the time on time. Food is not bad. I heard they are going to buy a new Airbus. right now they are operating 737-800 leased from Pegasus airline in Turkey which is a very new aircraft. Dubai to kabul usually goes well for me but Returning from kabul to dubai it is awful.","","","","","","","","","","","","","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Gernot Friedrich","","2007-02-01","Flew KamAirto Kabul last week (24 Jan) from Dubai - our flight was delayed by 31 hours. The information policy was poor and once KamAir told us that the flight was cancelled there was no help to retrieve my checked-through luggage. The next day we had to be at the airport at the regular check-in time (05:00) to find out by asking the KamAir staff in Terminal 2 (Arrival area) - that the decision if the flight would be cancelled again would be taken at 09:00. Once in Kabul I had to find out that my luggage did not make it. Once again the KamAir staff wasn’t a real help. There was no way to fill in an official Property Irregularity Report (PIR) and the only answer was that I should come back the next day at 12:00 to search personally for my bags. As I found out in Dubai on the return flight my luggage was sent to Dubai on an Ariana flight 3 hours before my flight so it should have been there already.","","","","","","","","","","","","","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","Punit Yagnik","India","2011-04-02","Shanghai to Changsha. The Check in staff was helpful. I was very late for check in and I called them before hand trying my luck and hoping against hope that they would keep the counter open for me. They asked for my passport number and asked me to come to a particular counter asap (all in Chinese they spoke no English). When I reached the counter my boarding card was ready and was asked to rush for boarding. Onboard given a drink. Reading material was bilingual. Flight was on time. Cabin crew OK limited to no English. Safety demonstration was manual. No entertainment except for reading.","","","Economy","","6.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Thomas Abraham","Australia","2015-02-06","I travelled with my family from Melbourne to Bali by Jetstar the flight was scheduled at 10.15am and departed at Melbourne at 1pm. The carrier was 787 Dreamliner but very disappointed with the interior and you have to pay for everything. Then from Bali to Melbourne same Jerstar and the flight scheduled at 14.45 and when we reached airport for check in they said the flight is rescheduled at 20.00 due to engineering requirements. What a terrible service they are not even bothered to inform about their delays.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","S Klouwer","Netherlands","2009-09-17","It wasn't all that bad. Food wasn't great cleanliness was not great. We found the cabin crew to be friendly and they all had smiles and were tired from Ramadan.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","W Yap","Singapore","2009-12-11","SIN-KUL-SIN. First leg was on Valuair good legroom with older seats. Return was slightly delayed but captain explained the reason. Legroom was bad lucky the flight was only 55 minutes long.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","S Wang","Hong Kong","2009-11-21","I just got off Jetstar Asia flight HKG to Singapore. The flight was delayed for 40 minutes upon departure and landed 35 minutes behind schedule with no reason given whatsoever. The captain could not even be bothered to speak to passengers but what really took the cake tonight was the apathy and oblivion of the cabin crew to the needs of passengers. I'd take Air Asia over Jetstar Asia any day of the week (unfortunately no direct flight between HKG and SIN yet)","","","Economy","","2.0","","","","","","","1.0","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Robert Kinney","","2006-10-26","I work for a very large International corporation with hundreds of employees working in Afghanistan. At this time the company uses KAM Airlines but this airline loses passenger's baggage on a regular basis. When our company has a new group of employees set to fly from Dubai to Kabul on KAM Airlines we always have to leave one company representative behind in Dubai for a couple of days to retrieve all of the baggage that has been lost.","","","","","","","","","","","","","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","B Lexington","China","2011-02-25","Shanghai Pudong - Xiamen. Flight delayed firstly 'due to weather' [it was a very clear day for Shanghai] and then later 'due to late arrival of aircraft'. Overall delay 3 hours with no rescheduling until all of a sudden let's board the plane. Thought it was very poor that the airline didn't even offer to us a drink. Staff seemed in hurry once we got into the air literately had to catch my snack box as it was thrown to me. Staff handed out a raffle ticket and a suggestions card [both bilingual] to most other passengers though I didn't get one maybe because I'm a foreigner. Seat didn't recline at all though better width than the other time I've flown with them. Probably won't fly again unless it is a very cheap flight.","","","Economy","","1.0","","","","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Kaminski","Australia","2015-01-28","I commented earlier about my bad experience from MEL-BNE last week well the return flight from BNE-MEL JQ006 was no better. The flight was delayed by well over an hour due to Jetstar not being able to find a passenger. Don't we all scan in for a reason? Firstly we had to be there well before as it was an international stopover flight for our domestic portion so I had to queue at customs. Then they decided to delay 300+ passengers on Australia day Then after already costing me $247 more from the trip up they wouldn't even give us a drink. I was told I had to purchase one and the staff couldn't care less. Never again.","","","Economy","","","3.0","1.0","0.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","June McDonough","Australia","2015-01-28","Booked flight Perth to Singapore take off time 12.10 am ""ten past midnight."" Flight was delayed because of bad weather until 1pm ""one o clock in the afternoon."" We had booked this flight so that we could allow for up to 8-9 hours delay because we know that they are famous for not taking off on time. We had to catch a cruise so the 13 plus hour delay which we ended up with would make us to late for the ship. We were told by Jetstar staff there would be no refund and the only thing we could do was to try and get seats on Singapore Airlines which after lots of running around the airport we were able to locate Singapore Airlines office and managed to get the last 2 seats at a cost of over $1000. We then proceeded to fly the same route that Jetstar could not fly because of bad weather. Tiger Airways also took off on time Jetstar being the only Airline grounded because of bad weather. If we had allowed ourselves more time and booked the same flight 24 hours earlier we would still have had to wait until 13-00 hrs because the flight the night before had also been ""delayed"".","","","Economy","","","0.0","2.0","0.0","0.0","","","0.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Jim Vincent","United Kingdom","2009-09-07","The food wasn't that great and there's no in-flight entertainment but we were comfortable and had our iPods! With regards to the cleanliness of the aircraft we've been on worse. We found the cabin crew to be friendly (their English is not great!) and they all had smiles. I think if you expect high standards from a 3 star airline you're bound to come home and write negative reviews. Overall we were happy with what we got.","","","Economy","","6.0","","","","","","","4.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","U Shinton","United Kingdom","2009-08-26","We have just returned from a week in Tunisia flying with Karthogo. I can agree with the other comments that have been made with regards to the cleanliness of the plane and food. The food was awful on both outbound and in bound flight so I would suggest that you eat beforehand. Also the plane wasn't very clean at all and most of the seats looked very tatty. There are no TV's on these planes so I suggest that you take an IPOD or something. This is the first and last time that we could use this airline. If I had known before hand I wouldn't have used them.","","","Economy","","","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","S Klein","United States","2009-11-15","SIN-DPS return. Got a great low fare a few months back so on that front pretty happy. Flights out and back both on time clean planes young crew decent enough English. Seat comfort is OK tight seat pitch as to be expected for any budget carrier these days. The limited Buy on board menu seemed expensive especially since everything was priced in Aussie Dollars. Don't think I'd fly a longer sector with them.","","","Economy","","5.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Paolo Lim","Philippines","2009-10-28","SIN-KUL. My only problem is that they don't offer online or self-service check-in for flights originating from Australia. That means I had to proceed to the manned check-in counters even if I had no luggage to check-in. Other than that the flight was more or less on time upon arrival at KUL.","","","Economy","","6.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","Nathanael Lim","Singapore","2009-10-05","SIN-KUL and SIN-HKIA. SIN-KUL price is reasonable and it was only a 35 minute flight. SIN- Hong Kong was intolerable. Passengers are not allowed to bring food on the plane so that whoever wanted food has to buy their ridiculously high priced foods. Leg space also very uncomfortable. Overall it is value for money but will not take Jetstar again for flights longer than 2 hours as comfort is greatly compromised on JetStar.","","","Economy","","4.0","","","","","","","4.0","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","John Charlesworth","","2006-04-06","DXB to KBL. Another seamless flight food not so good this time and still a little musical chairs on boarding but arrived in Kabul on time. Why UN bans staff from this airline I don't understand it seems to be run very professionally.","","","","","","","","","","","","","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Dave Stanley","","2006-01-27","Back on Kam Air in November and January. Both internal flight to Herat and on Dubai/Kabul route. All flights apart from Herat to Kabul were on time. The food was edible but I do not usually risk it from Kabul. It was the same 737 on all routes. It flies Dubai to Kabul then Kabul to Herat and back. The toilets were pretty offensive on the last flight. That could be the fault of the passengers though. Kam Air has just started flying Almaty/Kabul once per week.","","","","","","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","L Potter","United Kingdom","2009-08-16","Never again! Flight out was delayed with no information. Food inedible staff unhelpful. The plane was dirty and tatty and very cramped. Turnaround time did not allow for aircraft to be cleaned and passengers rushed on board. We have a child in a wheelchair and it was very clear that we were holding things up. On the return journey only a half hour delay and slightly cleaner plane however they did not inform Gatwick that we would need our wheelchair brought to the aircraft from the hold so we had to wait on board for 40 mins after everyone else left. Again it was clear we were an inconvenience and one of the pilots went to the other end of the plane and had a smoke! We were handed stale ham rolls no tea or coffee as our meal and there was very little duty free available.","","","Economy","","1.0","","","","","","","1.0","0"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","D Lee","Singapore","2009-09-18","SIN to KUL - ok service. Overall service standard : boarding and disembarking was good. Other than that Jetstar is not too special. Worth flying them if their fares remain low.","","","Economy","","7.0","","","","","","","4.0","1"
"jetstar-asia","/airline-reviews/jetstar-asia","Jetstar Asia customer review","J Tou","Singapore","2009-08-11","Singapore - Bangkok. The food is of less variety compared to other regional low cost airlines. For the 2 hour flight would expect some hot meal to be sold onboard not just sandwiches. As this is a low cost airline do not expect much from their onboard services. I used to borrow a pen from a flight attendant to fill the immigration card but my request was simply ignored. For those who wish to fly with this airline kindly be reminded to stick to ""bring your own pen policy"". I am afraid this is my last flight with them.","","","Economy","","4.0","","","","","","","4.0","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","Mike Hartmann","","2005-10-19","Have taken Kam Air twice now DXB-KBL-DXB on a Tuesday with their 767 and then KBL-DXB-KBL with the 737s. Certainly better than Ariana from what people have told me of Ariana. Terminal 2 at Dubai DXB is for both while all usual (LH etc) international carriers at Terminal 1 and you have to take a taxi with your bags from Term 2 to Term 1 or wait a long time for the shuttle. You should know that for $60 more each way you can upgrade to business which will give you 2-2 seating instead of 3-3 in the 737s. Business return is $554. You need to get your tickets from Kam directly but they don't answer their website; see their agent in Dubai or kabul directly. Food I skipped as not sure is worth the risk. Older planes but clean enough and toilets functional. They do allocate seats you may need to nicely remind someone who is used to open seating. Crew is apparently hired out of the Ukraine (all 3 Flight Attendants were Ukrainian) and nice enough.","","","","","","","","","","","","","0"
"kam-air","/airline-reviews/kam-air","Kam Air customer review","André Krummacher","","2005-10-06","Dubai to Kabul return. Very comfortable flight with edible food. Flight arrived early both directions. Aircraft are a little on the old side but clean and I assume well maintained. Will be happy to use them again. Great game of musical chairs before take-off. Seat numbers are in English and half the occupants being Afghans read Persian script. After looking round a little confused they have tendency to find free seat and sit down. Air crew resigned and allocate you another seat which of course has been originally allocated to another still boarding etc etc.","","","","","","","","","","","","","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","M Johnson","China","2011-02-19","Ha'erbin - Shanghai Pudong. No aerobridge so waiting in a cold bus with its doors open. Get to the plane and telling everyone to get out of the bus and wait on tarmac to file up the stairs onto the plane. Seats very close together. Seat belt sign on for most of the flight even though it was only minor turbulence. So I could not recline my seat.","","","Economy","","5.0","","","","","","","1.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Fowlie","Australia","2015-01-26","Flying return from Perth to Melbourne. Our initial flight was due to leave at 10am only to receive an email the night before at 9pm informing our plane had been cancelled due to ""scheduled maintenance"" we had to very quickly rebook ourselves onto a plane that left at 12.45am or 1pm the next day. We were lucky to get seats on the 12.45am flight however the seats at the very back of the plane ""designated for cabin crew."" Because this is a budget airline we really didn't expect many thrills but the back seats allow for little room to recline and the three seats in a row are so compact it was the most uncomfortable experience I've had on a plane. The seats are like cement the faux leather is super sticky and the leg room is ridiculously tiny if you are larger than a size 14 I'm sure you would be terribly claustrophobic. The cabin crew also burnt the coffee which stunk out the entire cabin. Luckily for us this flight did get us in to Melbourne 8 hours earlier than we had first booked so a small positive to say the least. On our return journey from Melbourne to Perth - only four days later - we were due to board the plane having been called over the speaker to get our boarding passes ready to then be told over the speaker that ""we think the plane has been cancelled."" We had to quickly run out to the departure check in grab our checked in bags off the carousel and attempt to be rebooked onto another flight. Thankfully we were changed to a flight (operated by Qantas) to Perth via Adelaide with an extra waiting time of 2 hours in Melbourne airport. Again things turned out well for us given you get IFE on Qantas flights and food/drinks are included however this experience really does remind us that paying the extra cash for an airline Virgin Australia or Qantas is much more reliable. I'm all for flying cheap airlines but this experience was a joke how can one airline have so many problems in four days? Not once did we receive a sincere apology from Jetstar flight.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Mark Hayes","Ireland","2009-08-02","Arrived back from a week in Tunisia yesterday. We had our two young sons with us (6 & 5) and a great week was ruined by the comedy of errors that is Karthago airlines. It's amazing to read some of the older posts here in that they are so similar to our own experience. Let's forget about the passport guard asking us with under his breath to give him our unspent Dinars. When we said we had none left his mood changed and the passports were thrown back at us. The four and a half hour delay was made even more unpleasant by incredibly rude and unhelpful airport staff and the disgraceful snack they are obliged to provide when passengers are delayed. The aircraft cabin was worn and tired looking and did nothing for my confidence in the safety of the aircraft overall. We sat on the tarmac for another 30 mins without aircon in the Tunisian heat. When we finally took off we got ""apologies for the delay"" from a cabin attendant nothing from the captain and no explanation as to why we were left waiting for 4.5 hours. One elderly lady who was a little frightened by some turbulence during the return flight asked for a glass of water to relieve her dry mouth. She was told she would have to buy a bottle at €2 they don't do free glasses of water. We had a great week in Tunisia but sadly our Karthago experience will make us think long and hard about ever returning or indeed if we will ever use the travel company that sees fit to use Karthago as its agent.","","","Economy","","","","","","","","","1.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","P Lewis","United Kingdom","2009-07-07","It was with great concern that I learnt our flight to Tunisia was with Karthago having gone onto this site to check them out. Tried to changed the flight with Thomas cook but they were most unhelpful and told us if we wanted to change it we would lose about £700 so decided to suck it and see what happened. After arriving at Gatwick we were told by the check in staff that the e ticket we had received was not acceptable to them and had to get tickets printed at a cost of £40 (taking this one up with Thomas Cook). The plane did take off on time which was the only good thing about it - plane was old and very worn food on the way out was a stale sandwich coffee offered was cold. Staff unfriendly which is a shame as in Tunisia all the people we came across were lovely. On the return flight food was awful and staff rude.","","","","","1.0","","","","","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Y Mirindi","United Arab Emirates","2015-07-21","I flew from DXB to FIH via NBO. Terminal 1 in Dubai is really getting old, and the check in can get quite slow. We boarded on time and took off a bit late. Almost all male crew served a snack on the brand new Dreamliner and breakfast before landing. The transit in NBO is very quick and efficient. The regional product of KQ is excellent, personalized IFE great food for 3 hour flight and great pitch. Europan airlines don't even come close on medium haul flights. They deserve that 4th star.","Boeing 787 & Boeing 737-800","Solo Leisure","Economy","Dubai to Kinshasa via Nairobi","10.0","5.0","5.0","5.0","5.0","4.0","","4.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","J Rys","China","2011-01-04","Hongqiao to Qingdao professional and friendly service. Aircraft new staff friendly and speak good English. The only problem I experienced is finding the check-in desk at the Hongqiao airport. Their ticket prices are slightly lower then other domestic airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Cunningham","Australia","2015-01-19","How can you take the latest greatest most modern aircraft flying (787 Dreamliner) and make it so damn uncomfortable? I have just returned from a holiday to Bali and flew Jetstar. I was actually quite excited to be flying the 787 for the first time after all the hype about comfort air quality bigger windows and low noise levels. What an enormous disappointment. Jetstar have managed to take such an advanced and modern aircraft and jam it with cramped seats down in economy with terrible leg room. I am not even that big 175cm. It looks like they had a team from Tupperware design and install the entire interior of this plane. Plastic everywhere. The food (pre-purchased) was marginal at best and it'll cost you $10 to watch a movie. You go to all that trouble of installing screens in the back of the seat and it seemed hardly anyone bothered paying. The actual inflight experience (bigger windows air quality and smooth flight) was OK - and I am looking forward to flying the 787 again with an airline that actually designed a cabin with a hint of passenger comfort in mind. Thankfully it's only a 6 hour run up to Bali and slightly shorter coming home. Honestly Qantas Group - you should have kept the Dreamliner for the 'nicer' brand - and given you old bangers to 'little brother' Jetstar.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Palmieri","Australia","2015-01-19","JQ35 MEL-DPS on the 787 Dreamliner. Paid for the exit row well worth the money. A good service and a really nice comfortable aircraft I'm not sure why it's getting such bad feedback. As my first international Jetstar flight I was satisfied.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","2.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","V Allonby","","2009-06-13","I am not surprised to see that the reviews of this airline are poor. I have not flown with Karthago Airlines as they decided to cancel our flight and did not bother to tell us. We were supposed to be flying to Monastir today and just happened to call up on Wednesday to check we had the correct documentation and were told our flight was cancelled and I still have not been given an explanation. I think if I hadn't I would be stood at the airport right now waiting to go on holiday. I will certainly not be booking with this airline again. In a way I am glad I never boarded the flight due to the reviews of the poor maintenance of the plane and continuous delays together with the appalling customer service I have received it sounds like a blessing in disguise.","","","","","","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","L Bradley","","2009-01-27","We paid £639 for the tickets. Flight severely delayed due to mechanical problems. Had to wait while as they interestingly put it ""try to find someone to come and fix the plane with a new part"". Ten hours later after we were due to depart we were finally seated on the plane. The aircraft was old and dirty. Seats ripped and broken and not affixed to the floor properly (screws loose). Tray tables broken on some seats. Unhelpful staff. Vile tasting tea with no milk tepid food. The pilots door was left open a lot thus posing a security risk. Had the most terrifying landing of my life on my return flight to London Gatwick. There was an announcement from the steward that there was a problem with the landing gear and in broken english it was also announced by the steward ""we should land okay"". As the plane hurtled closer towards the runway it hit the tarmac with such sheer force that everyone screamed. When we eventually came to a stop there was no apology from the cabin crew no one asked if the passengers were ok. I'll never fly Kathargo again and the planes do not feel safe. That landing has made me nervous to fly again. They need investigating.","","","","","","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Tracy Kelly","South Africa","2015-07-11","Staff are poorly trained and make no effort to assist customers. We were advised of a flight delay of 2 hours when checking in from Zanzibar to Nairobi to our 10 am flight. No formal explanation was given which coincidentally became 3 hours, which then effected all our connecting flights and accommodation. We were not assisted in even the slightest way. Having then to wait for a further 15 hours between flights till we could get to our final destination. We were all advised incorrectly.  This turned a precious family holiday into one with a nightmare ending! Thank you Kenya Airways for spoiling our precious time away. I am disgusted by your service and lack of empathy or service values. ","","FamilyLeisure","Economy","Zanzibar to Nairobi ","1.0","1.0","1.0","1.0","2.0","1.0","1.0","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Shabbir Gulamhusein","Kenya","2015-07-06","On time departures and early arrivals which was good. Early morning flights to NBO and DAR. The Lounge in MBA was well stocked with snacks and beverages, was quite comfortable. Was served breakfast in a 40min flight which was very impressive and it was fresh and delicious. Short Layover so couldn't use the Lounge in NBO. Flight crew were very helpful. Return had the same experience.","Embraer E190","Business","Business Class","Mombasa to Dar-es-Salam via Nairobi","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","Brian Dell","Canada","2010-03-27","Great food and service inflight but both my flight Qingdao to Shanghai and Shanghai to Harbin were delayed an hour or more. The first was assigned to late arrival of the aircraft and the wait was in the terminal. Note that check-in desks are not destination specific for Juneyao at Shanghai Pudong. This means that one cannot arrive after the expected rush (but before check-in closes) and expect a very short or no line since there will likely be a line of people checking in for other destinations at every counter.","","","Economy","","6.0","","","","","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Moikoinen Antti","Finland","2015-01-19","JQ 27 12 Jan. Very bad experience. Never again. Travelled with Jetstar to Phuket because they flew direct. They were not cheaper than other airlines available at the time just the flight times were good. Everything on this flight came with an extra cost. Food drinks entertainment and even a blanket for our daughter who was feeling cold came at an additional cost. I think Jetstar have poor service and are a rip off. I will not fly again or recommend this airline to others.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Sue Roberts","","2008-11-06","Gatwick to Monastir return. We took off on time both ways the aircraft are dated but seat was comfortable. Food going was fine but only a stale sandwich coming back. Crew pleasant. The toilets are a lot to be desired and we made sure that we used the airport facilities before boarding on the return flight.","","","","","6.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Trevor Kernohan","","2008-10-27","Doncaster to Monastir. Plane clean cabin staff were quite friendly and onboard meal compared favourably with those of other budget airlines. We had the same experience on the return flight from Monastir with no delays. Seating was a bit tired and would benefit from a refurbishment but otherwise more than satisfied.","","","","","7.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gulamhusein Shabbir","Kenya","2015-05-20","MBA-NBO-BOM-NBO-MYD. Early morning flight from MBA and a small quick connection in NBO towards BOM. Both flights were on time. The aircraft was a brand new Boeing 787-8 Dreamliner to BOM. Extremely comfortable aircraft. Inflight entertainment was updated and good choice of movies ambience of the aircraft was pleasant and seats were very comfortable. The crew both on ground and inflight were cheerful helpful and smiling. Food was delicious. Return was the same experience just the very long wait in NBO connecting to MYD. Otherwise had an excellent experience and would fly Kenya Airways Again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M LaPrairie","United States","2015-05-11","KQ782 LLW-NBO via LUS. Embraer E80 Seat 1F. Excellent service good catering and clean comfortable aircraft. Kept well updated by flight crew following a 1.5-hour delay out of LLW after late arrival of the aircraft. KQ did a good job of getting the flight turned around and back off the ground. My first experience with KQ and was impressed overall.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","John White","Japan","2015-01-14","Osaka to Cairns on Jetstar JQ16. I chose business class and left the flight feeling that the customer care food and cabin comfort was good. The food which was better than previous flights. My return flight JQ23 from MEL to Tokyo NRT - a very disappointing experience in 20 years of business travel. Check-in was the best customer handling that I had experienced with Jetstar. Two hours later at the gate the boarding process was mismanaged and turned into a stampede of economy and business class passengers jostling for access at the same time. Staff were flustered and lost control. The cabin crew communication customer handling and courtesy was very good. I appreciated their efforts and acknowledge that Jetstar standards has improved. The worst Business Class meal - 3 choices chicken and noodle pea and cheese soup or Hamburger ""raked"" sliced pork. The meal arrived - the hamburger was a dry reheated toasted sandwich with two pickles and mustard. Not a hamburger. One thin slice of pork between soggy reheated toast and pickles. This was not an optional snack this was the main course standard for business class. It gets worse the desert was two shortbread cookies and no tea or coffee. The breakfast was good with fruit yoghurt juice. I requested tea which was cold. I hadn't realised that Jetstar had included an inflatable neck cushion in the the comfort pack - a thoughtful and beneficial improvement however when I tried to brush my teeth before landing the tooth paste was missing and there was no paper cups in the toilet. These basic products are important. I can't brush my teeth so the comfort pack became ineffective. Jetstar is a budget airline it is not Singapore Airlines so fair assessment is needed considering value-for-money. Jetstar has made many improvements with cabin crew and ground staff customer handling skills. As I confirmed in my flight ex-Japan Jetstar can provide good food that meets business class expectations. However the toasted sandwich and cookies main course has me questioning whether my next flight to Australia in August should be with another airline. Jetstar's weak point - it cannot sustain a basic standard the difference between the two flight experiences was huge. Conversely its cabin staff and check-in staff have shown tangible improvement with courtesy and efficiency.","","","","","4.0","4.0","4.0","1.0","4.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Learmonth John","Australia","2015-01-14","I flew from Darwin to Brisbane and Brisbane to Darwin. I am 6' 4"" and just can not fit in the seats. Very uncomfortable and painful for 4 hours. Never again.","","","Economy","","1.0","1.0","4.0","0.0","0.0","","","3.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","J Phoenix","","2008-10-14","We travelled from Manchester to Monastir return. If the fixtures and fittings give an indication of how well the whole aircraft is maintained then this airline is an accident waiting to happen. At Monastir on the way back of all the flights on the info boards only the two Karthago flights were delayed! Avoid if possible.","","","","","1.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","K Ganatra","","2008-10-08","Monastir to Gatwick. The aircraft was an absolute disgrace. I was given a broken seat (6C) and the very unhelpful crew finally offered me a seat at the back. The trays were broken my armrest was falling off and the toilets were in a disgusting state. The crew are not interested in customer service. There was no milk for the coffee. If planning to travel to Tunisia do not travel by Karthago. They have no concept of customer service including the ground staff who had no courtesy to keep us informed about the 4 hour delay we had. No apology or explanation given. Had I read the other reviews on this site I would have never booked my trip to Tunisia. By far the worst experience I have ever had and my husband and I couldn''t wait to get off the plane.","","","","","1.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","V J Paritosh","India","2015-05-11","Traveled from Bombay to Johannesburg BOM-NBO-JNB and JNB-NBO-BOM. On time departures good food. No inflight entertainment in Boeing 737 but available on the Boeing 787 Dreamliner on NBO-BOM sector. Overall satisfied.","","","Economy","","8.0","3.0","3.0","4.0","2.0","","","4.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","C Mellon","Canada","2010-01-08","PuDong to Xiamen. Wasn't expecting much based on the inexpensive ticket price from an airline I'd never heard of but was impressed with new plane and upbeat cabin crew. Dinner was a typical tin-foiled beef/chicken with noodles. Drink service was plentiful for such a short flight. Much like Southwest and jetBlue in the US. I love that they fly to both Shanghai airports and have cheap flights even in the afternoon. Overall I'd rate them as an above- average 3 star airline.","","","Economy","","8.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Forbes","Australia","2015-01-14","SYD-BNE JQ824. Boarding at Sydney was utter chaos since for some unknown reason we were using a Tiger Air gate far from the usual Jetstar gates which had very little seating. The Jetstar airport crew had absolutely no idea what was going on and made boarding announcements by shouting at us and ordering passengers around. The previous flight was late arriving and it was a nightmare trying to disembark and then board passengers in such a small space. The flight itself was okay but the amount of legroom was very limited making me uncomfortable. Departed 35 minutes behind schedule and arrived 25 minutes late. As Jetstar is a budget airline I was not expecting high standards however the quality was disappointing. Next time I would be more than happy to spend a little extra to fly Qantas or Virgin.","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","3.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","P Smith","","2008-10-08","On arrival at Manchester we checked in and were informed that there would be a half hour delay. The planes are dated and there aren't any televisions or music. Food was served tepid on both outgoing/incoming flights. Return flight was delayed 45 minutes. The crew were friendly and the captain informative.","","","","","3.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Hernandez","Kenya","2015-04-19","From Bangkok KQ0861 to LLW KQ0726 via NBO on 17 April. (A Skyteam platinum for life member). The flight from BKK to NBO was OK left on time and arrived on time. The service was fine in a new B787. One hour prior to the departure to LLW the flight was cancelled and we were put in a hotel in town until the next day. No explanations of the cancellation just operational reasons. We ask for a manager to handle the situation but a supervisor told us that no one was available or reachable. We ask to reschedule our flights with other airline but they could done since they need to be authorized by a manager. We were rescheduled on the next flight 12 hours latter via Lusaka reaching LLW at 2.30 am the following day after three days since I left BKK. Of course no compensation at all after wasting 2 working days in the airport of Nairobi. They have invested heavily in planes but the service to clients is really poor. The quality of service is really gone down and they are forgetting that other alternatives are possible nowadays.","","","Business Class","","","5.0","4.0","4.0","4.0","","","2.0","0"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","Raymond Lee","China","2010-01-07","Shanghai-Harbin-Shanghai. On the Harbin-Shanghai segment midair the undercover air marshall rudely demanded that I turned off my PDA phone which was already set in ""no connection'. Juneyao should better train their air marshal on manners and be sufficiently knowledgeable about PDA type phones. I am an international frequent traveller and found Juneyao's air marshal manners offensive. Travellers intending to fly Juneyao should make note about using their PDA type phones. Apart from that the air hostess service was good airplane interior was clean.","","","Economy","","3.0","","","","","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A McKenzie","Australia","2015-01-11","Poor trip with Jetstar will be happy if I never travel with them again. Our direct flight was cancelled Sydney to Phuket and we were then sent through Sydney-Melbourne-Phuket meaning an extra few hours before we even left Australia. Once on board our Melbourne Phuket plane the seats were quite comfortable. Meal times were different we had paid and pre-ordered meals but no they had no record of that even though it was printed on our ticket. This meant we had no meals as only those prepaid and recorded were put on board. We could then purchase a toasted sandwich or pie most uninteresting and unsatisfying. The staff were less than helpful daughter had an infant and was not offered a spare cushion or any other help.","","","Economy","","3.0","4.0","2.0","2.0","3.0","","","2.0","0"
"kish-air","/airline-reviews/kish-air","Kish Airlines customer review","JuYoung Han","Turkey","2013-05-04","Mehrabad-Kish not the best airline i have ridden. After a long delay we were all put in a little bus that took us to an ancient plane. The plane was very old seats were cramped seatbelts were broken and the plane itself was very small. I was very surprised to see food but it wasn't very wonderful. However Iranian standards aren't very high.","","","Economy","","3.0","2.0","3.0","3.0","0.0","","","3.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","D Merrills","","2008-09-30","Doncaster to Monastir. We were supposed to take off at 1650 - ended up leaving at 0120 next day. The airline did issue £25 pound meal vouchers whilst we waited. Seats were broken. The trays on back of seats in front were broken. No TV no Radio. Food was cold. Toilet would not flush. Seat pockets ripped and broken. Was glad to land and get off. But coming back not much better - food rubbish no butter for bread roll no milk (not even powdered) for coffee.","","","","","1.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","H Moseley","","2008-09-24","We booked our 3rd visit to Tunisia through Thomas Cook flying from Doncaster but discovered we were travelling with Karthago - we arrive at the airport at 1.45pm and didn't leave until 1.15am following morning. We were not given any explanation only that it was technical food vouchers were issued as we were checked in. When we finally boarded it was on seats that were broken and actually lifted away from the main structure the backs were broken and would not stay in a upright vertical position seat pockets were ripped and generally the plane was way past its sell by date. Meal offered was unedible crew were rude and offish. The return journey was on time and the plane was very slightly better but still in awful condition. We are surprised that Thomas Cook are using this airline for their customers as there have been bad reviews on Karthago for over a year. This was not a cheap holiday so we didn't expect a 2nd rate service!","","","","","1.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","G Sisia","Tanzania","2015-04-16","I had paid a lot of money to fly my young sons as unaccompanied minors. Their ticket said it would take 1 hour to fly from Mt Kilimanjaro to Nairobi. No-one said anything on check in however they ended up going via Zanzibar and arrived into Nairobi 3 hours late. The missed their connecting flights and were stranded in the airport. No one met them at the plane and no one helped them. They were told to sleep at the airport overnight. After they bought a phone card and rang me I then got onto the airline and they eventually helped them to stay overnight at a hotel in town and put onto flights the next day. If I had not pushed them they would be sleeping at the airport for 20 hours. Two young children. Totally irresponsible. I will never use the airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Curtain","Australia","2015-01-11","Bali - Melbourne 29 December. Business. A comfortable flight with very attentive and friendly staff. The seats are quite comfortable although nothing like Qantas or Singapore Airlines Business class. More like premium economy. The food was very filling and tasty with an excellent choice of drinks. My only complaint is that the IFE included was very limited. Just a very small selection of movies and music. Overall a very pleasant flight and worth the extra cost.","","","","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Curtain","Australia","2015-01-11","24 December 2014. Melbourne to Bali. A satisfactory flight. Very friendly helpful staff. The new 787 was very comfortable. I prepaid the IFE and food. The IFE was very limited. They should extend the range of movies and music. The food was quite good but also quite limited for a 6 hour flight. The main meal could have been more substantial and some sort of late evening snack should have been included.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","S Dilley","","2008-09-24","Flight to Monastir. They were on time outbound/inbound the plane was cramped and spent the flight with my knees jammed up against the seat in front of me - I was in the very back row 25. On the way back though it wasnt as bad in the middle of the plane. Seats ripped arms broken fabric coming off & bits of metal sticking out. Comments regarding food is true worst ever plane food. Found the cabin crew okay but I do speak some Arabic so that helped & they loved that.","","","","","3.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gulamhusein Mufaddal","Kenya","2015-03-28","MYD-NBO-EBB. Flights were on time on both lags. The Business Class Lounge at the New Terminal 1A was excellent. Nice hot meals of different varieties comfortable seats and sleeping area WC were clean and sparkling. In-Flight and Ground Crew were both very helpful and smiling. The Flight time were short but enjoyed the service.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"juneyao-airlines","/airline-reviews/juneyao-airlines","Juneyao Airlines customer review","B McLaughlin","Australia","2009-08-31","TSN-SHA. I have no idea why it's called Juneyao Airlines in English because this is nothing like its Chinese name. Check-in smooth new A320 was spotless inside. Every seat taken. The crew were friendly and helpful free newspapers - I was the only person on the flight with a foreign surname and they'd made a point of ordering in an English-language newspaper for me which was a nice touch. The food was interesting - a tangerine and a dry bread roll (no butter or anything) - but it was inoffensive. Passenger discipline an issue as it is on most domestic Chinese airlines : one stupid woman stood up to get her luggage out the bins when we were still about 100 metres in the air. The crew shouted at her to sit down but she ignored them : she fell over when we hit the ground which was funny.","","","Economy","","8.0","","","","","","","4.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","K Thomas","","2008-09-01","Five hour delay on way out to Monastir from Manchester no explanation or apology given. No flight details given by captain the attendants were surly rude and unhelpful. Flight home on time but filthy dirty. All in all a horrible experience and by far the worst airline that I have had the misfortune to travel with.","","","","","1.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","P Harris","","2008-08-26","Manchester with Karthargo and had a 5 hour delay - but we had read all these comments so were well stocked and got an £8 voucher for food for our trouble. Flight ok - clean food was ok outbound and generally fine apart from the delay. Return spot on time wise and flight equally as fun. Food was awful but that was personal preference. All in all cheap flight which included food so you get what you pay for - just go with an open mind mini-picnic plenty to read and you will be fine.","","","","","3.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Yong Mak","Hong Kong","2015-03-04","KQ861 & 860 HKG-BKK-HKG. First flight with Kenya Airways turned out to be the worst air travel experience. The outbound flight was cancelled without prior notice. Passengers kept queuing in front of Kenya Airways counter at HKG airport with no information. Staff at the counter asked passengers to wait in the queue for hours until finally the airline managed to offer an alternative flight with another airline but will depart 5 hours later. Very poor management of the situation. Passengers were confused and exhausted.","","","Economy","","3.0","3.0","1.0","3.0","2.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Peter Goodwin","United Kingdom","2015-03-04","My wife and I used the airline for 8 flights to (and in) East Africa from Heathrow recently. The aircraft's were new clean and comfortable. Staff were excellent on every flight and could not have done more for us. Hitherto we have used British Airways because they happen to fly direct to Entebbe but now we will always use their Nairobi connection even though there is a stop off. Kenya Airways attitude and their lovely staff make the B.A. crates and ageing crews on the African routes no longer acceptable.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","T Jones","Australia","2015-01-05","How else can you get out of Darwin to Bali? Jetstar cancelled our flight without much reason given ""come back tomorrow"" - so lost a whole day in Bali with all that went with that next day ""oh dear!"" we're diverting you via Melbourne. So back thousands of miles and then onwards to Bali - more lost time. Compensation offered was laughable. Sincerely given apologies? No way. They don't seem to be able to say sorry. As this was the first step of my journey home to England it didn't help that they also lost my luggage. They don't seem to have any up to date systems even though I gather they're a part of Qantas not that they're going to admit that.","","","Economy","","","3.0","1.0","0.0","0.0","","","4.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","S Collins","","2008-07-07","Do not travel with Karthago unless you are deseparate. Our flights were from Gatwick to Monastir. We had 7 hours delay both ways. There was little to no information available from the handling agents at both ends and Karthago staff were non existant. The drip feed of information was suspect late arrival technical flight crew out of time etc etc. The planes were past there sell buy date. Broken seats and tables torn fabric surly flight attendants etc.","","","","","1.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","M Harris","","2008-07-06","We have just travelled back from Tunisia. After a 7 hour delay flying from Gatwick with no explanation only to be met when we boarded with a grumpy crew with no interest in the passengers and a plane that was borderline on the unsafe. Broken seats tables and a tatty cabin. On the way back there were four Karthago flights the first was delayed for 14hrs a Manchester flight delayed for 9.5hrs ours for 7hrs and another one indefinitely. Again with no explanation other than a technical fault. So as per the comment below two technical faults in a week not reassuring. The plane coming back was worse.","","","","","1.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Cornford John","Thailand","2015-02-12","I am a seasoned business traveller for 40 years. Flew Kenya Airways Bangkok to Dar es Salaam via Nairobi in Feb 2015. Initially was nervous because the business ticket price was so low less than half the nearest competitor. However on the downside flight left 30 mins late (no big deal). On the upside access to Air France Lounge New Dreamliner with flat beds good pillows and big warm blankets great entertainment service was very good and the food was fine. Transit through Nairobi using Simba lounge - good facilities cooked breakfast etc. then onto Dar in an older 737 but still comfortable and well cared for. I have travelled with the best and this was as good as any business class trip I have had with any major airline.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Michael Little","Australia","2014-12-31","Melbourne to Hobart and return in A320s. Everyone knows that Christmas week is very busy with long queues at the airport but Jetstar could make it much easier for passengers at Tullamarine by having a dedicated bag drop queue. Then there would be some point to checking in at home. The long queue that I had to join included both people who had already checked in and others who hadn't. After being called out of the queue to catch my plane there was a long wait in the airless dungeon that passes for Jetstar's terminal - then a late gate change which led us back into the Qantas terminal -- and then a long motionless queue with no information. Finally we were able to board around 30 minutes late. Once on the plane the journey was fine. The seat was comfortable and the service was friendly. There was a long wait at Hobart for luggage probably due to the arrival of another Jetstar aircraft minutes before ours. The return journey could not have been more different. Quick efficient check-in and boarding a comfortable seat (I was offered an exit row seat at check-in) and arrival in Melbourne 20 minutes early. However at baggage pick-up we followed the signs to carousel 1 where we waited for a long time before finding out that our luggage was spinning around carousel 4 (with no signs).","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Johnstone","Australia","2014-12-29","Economy airline with really low special prices. Flew nearly 10 hrs Sydney to Honolulu return. Why don't they turn off the overhead TV screens rather than endlessly show the flight progress? This small detail would greatly improve the chance of sleeping. I didn't pay much so can't expect much I suppose.","","","Economy","","6.0","4.0","3.0","0.0","1.0","","","5.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","P Kearsey","","2008-07-06","I have just returned from Tunisia flying Monastir Manchester with Karthago and can safely say that I will never fly with them again. The two hour delay on the way out was nothing compared to the nearly 10 hour delay on the way back. A brief apology was made when we were finally on board but no explanation offered other than that ""they'd had a really bad week"". What made the experience even worse was the misleading or complete lack of information about what was happening and no obvious presence of staff from the airline at the airport to keep us updated. We were initially informed of a six hour delay by our tour operator (Just Sunshine) on the way to the airport and were transferred to a nearby hotel to wait. We were provided with lunch (though the quality of food was poor). Our tour rep seemed unable to keep us informed of reason for the delay or keep us updated - some passengers resorted to the internet or relatives in the UK for information. When we were taken to the airport after six hours we were informed we would be taking off around 7/7.30. However at 7.30 we were still waiting at the departure gate (although the information boards were flashing 'last call'). The departure time shown on the boards then changed to 8.30 then 9.30. Just after we received a free soft drink for our troubles the boarding announcement finally came and we took off nearly 10 hours late. We were not alone in our experience - the other 4 Karthago flights shown on the information boards were delayed including the Gatwick flight which had a 6.5 hour delay by the time we left I don't know how much longer they had to wait.","","","","","1.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","C Parfitt","","2008-07-02","Just come back from a week in Tunisia and flew with Karthago Airlines - shocking! Had a 4 hour delay flying out and staff were very surly and unfriendly. They served one side of the plane drinks and not the other. The airline food was awful - I usually eat most airline food given to me but this was awful. Coming back was even worse - 6.5 hour delay and a complete fiasco - no one told us anything - started at 2 hour delay and then kept going up. we were transferred to a hotel near the airport and were given an awful meal. Picked up a few hours later and finally boarded the flight having had to clear customs again and being asked for our visa forms even though we had already handed them in. Then we had to find our duty free and hang around. Once on the flight - a short apology was given but no explanation why we were delayed. The FAs were rude and too busy talking about what they were up to than being interested in the passengers. I would avoid this airline if at all possible - they only have a fleet of 6 planes and we had two with technical faults in one week!","","","","","1.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Christopher Marks","United States","2015-01-26","Flew Business Class round trip CDG (Paris) to/from NBO (Nairobi) on the wonderful new Kenya Airways 787 Dreamliner. (CDG-NBO #113 on Jan-1-15 and NBO-CDG #112 on Jan 9-15) What an airliner and what wonderful service by the caring flight staff. The plane really is the best airliner in the sky right now quiet w/ photochromatic adjustable oversized windows excellent air circulation and higher humidity. As for Kenya Airways they made these two flights extremely comfortable with great food excellent South African wines great lay flat seats (2+2+2 configuration) very adequate inflight AV and very caring services presentation. In addition the Pride and Simba lounges at the new Jomo Kenyatta International Airport Terminal are world class now as well with excellent food beverage TVs quiet areas beautiful bathrooms w/ showers quality WIFI connection - everything you would expect from a Skyteam partner.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Kwan May Yoke","Singapore","2014-12-29","First time with Jetstar to Bangkok on 17th December. The flight from Singapore to Bangkok was fine. 15 minutes into the return flight to Singapore we had to return to Bangkok as ice had formed on the wings. We waited for more than 2 hours at the airport without knowing what would happen next. There was no communication between the ground staff and the passengers. We did even get a drink from the ground staff. Only when we approached the staff then we realized we had to stay in Bangkok for another night. Without giving proper instructions we were lead like blind mice around the airport. We waited again for more than half an hour before we were transported to a hotel near the airport. The ground staff were not be able to handle the situation well which left us feeling lost and frustrated. This will be my first and last flight with Jetstar.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Aaron Eisenberg","Australia","2014-12-29","JQ25/JQ26 Cairns to Tokyo and back on a Boeing 787-800 first row - business class which in terms of the seat and service is equivalent to international premium class or Qantas domestic business class. Very good service. Good food and drinks as much as you want. First time on a 787 decided to treat myself. IFE with limited selection. Good earphones. Comfortable seat although it is a recliner one and not lie flat. Plenty of legroom in row 1. Just to bypass the largest queue I ever saw at Narita airport and go straight to the check in counter worth the upgrade. Only thing missing is priority bag service to receive it first upon arrival.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Anja Lieder","Germany","2015-08-01","Berlin to AMS was pain-free, a short hop in Premium Economy. Changing in AMS on a weekday morning was okay, too. Cabin of the A330 is extremely outdated and tired, I presume many airlines that fly to Africa use their oldest, clapped-out planes. The seat was not very comfortable, the screen for entertainment was tiny, perhaps 10 cm across. Other than more legroom, there are no perks in Premium Economy. Service was perfunctory, which is what I am used from KLM. What was really annoying was a medical emergency, which led us to divert to Luxor. As a doctor, I offered my help, but it appears the decision had already been made, and we stopped in Luxor for about 4 hours to offload a passenger. This went on for 2 hours, then a further two hours wait to get permission to continue. At 1 am we were in Dar es Salaam, stuck in an unknown city in the middle of the night, with no assistance from KLM whatsoever.","A330","Business","Economy","Berlin to Dar es Salaam via AMS","5.0","3.0","2.0","2.0","1.0","2.0","","3.0","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Paul Slater","","2008-07-01","My outward flight from Gatwick airport to Monastir (Tunisia) was delayed by four hours; no real explanation was given and apologies seemed less than sincere. Worst still was the return journey. There was a seven-hour delay and there were no ground staff available. The announcement that passengers were to be taken from the airport to a local hotel were so disorganised and unintelligble that several passengers missed the announcements altogether. Again no representatives from the airline showed themselves. The meal provided at the hotel - burgers lukewarm vegetables and potatoes followed by melon pieces - was to say the least poor. While the in-flight cabin service and catering were reasonable the airline seemed not to care a jot about the inconvenience to passengers on both outward and return flights. Unless there is absolutely no other option I shall not fly with Karthargo again.","","","","","2.0","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Debbie Griffiths","","2008-06-24","Thomas cook changed our flight to go with Kathargo. On time plane clean and comfortable and staff most friendly and helpful. We enjoyed our meals on the outbound and inbound and drinks were plentiful at no charge only for alcoholic drinks. Overall the airline was equally as good as any others we have flown.","","","","","4.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Tercon Bojan","Singapore","2015-01-19","On this very short flight from Nairobi to Kilimanjaro I flew on a brand spanking new E-190. Was very impressed with the plane - plenty legroom love the big windows and each seat also had its own built-in IFE screen. Never seen that on a regional jet. Staff are very friendly and if you sit on the left hand side of the plane you can see Kilimanjaro towering at 5895 m as you're landing in Arusha.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Anja Lieder","Germany","2015-08-01","Return leg from business trip, Comfort Economy again. This was a night flight which departed late. Departure procedures in Dar es Salaam a complete shambles, about 90 minute queueing to leave the country, before that queuing outside the airport to enter, then another queue to check-in (you will need to be at the airport at least 2 hours in advance). No decicated queues for frequent flyers or Comfort Economy. Once onboard, the seats showed their age and lack of comfort on a night flight. In-flight entertainment system is very old, with ancient games, tiny screens, not easy to operate. Choice of films is not too bad. The food was, simply put, inedible. Hardly any drinks service on the night flight - or maybe I missed them as I was trying to sleep. Sleeping is barely possible, as the seats in Comfort Economy are still narrow, even though the legroom is okay. The cabin is noisy. Cabin crew impoite, even rude at times - did not feel welcome. Once in Amsterdam, we learnt that both our connecting flights (to different airports in different countries) had been cancelled. No help from ground staff whatsoever. We finally managed to change our bookings on the self-service machines and were ""compensated"" with a paltry food voucher for 5 EURO and 15 EURO for a 3 hour and a 7 hour delay, respectively. Finally, flight to Berlin was late and chock-a-block full. After a sleepless night and five hour wait I had to sit with bits of hand luggage on my lap because only one piece of luggage was allowed in the overhead bins. I am not going to fly KLM again if I can avoid it. ","A330","Business","Premium Economy","Dar es Salaam to Berlin via AMS","2.0","2.0","1.0","1.0","1.0","1.0","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Richard Lloyd","United Kingdom","2015-07-31","I was impressed with both flights. The Edinburgh to Amsterdam leg was comfortable and the cabin crew extremely professional. The flight to Dammam was also excellent. The seating was comfortable and I had ample leg room. The food and inflight entertainment was great too.","Boeing 737 and Boeing 847","Business","Economy","Edinburgh to Dammam via Amsterdam","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","W Rioch","","2008-05-19","Flew to Monastir. The flight was on time with a crew who were efficient and friendly. The plane was clean meal excellent and there was more leg room than usual for a charter flight. On the return the plane was obviously older! One or two passengers had broken seats and the meal was not so good. However I would still be happy to fly with Karthago again.","","","","","","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Burhanuddin Ummehani Juzer","Kenya","2015-01-19","I was flying from NBI-BOM and BOM-NBI in 777-300 and return was 777-200 check in went well during both flights. Inflight service was good the flight attendants were polite and helpful. The seats are pretty comfortable. I would recommend this airline.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gulamhusein S Adnan","Kenya","2015-01-19","KQ 202 on 3/1/2015. KQ203 on 9/1/2015. NBO-BOM-NBO. First of all I will compliment the New KQ Terminal which is excellent. The flight was on a new Boeing 777-300ER. Departed on time. The flight was full. Meal was good and I asked for a second round. Despite the flight being full the air hostess without any hesitation and with a smile on her face served me for the 2nd time. The seats were comfy and IFE was OK. Needs an update and increase the movie and music options. Return flight was also good. Ground Service crew were all kind and helpful. Departed on time and landed on time to. Would recommend KQ to everyone who would like to travel to KQ route network. Keep up the good work KQ.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Morgan","Australia","2014-12-22","Flew Melbourne-Osaka KIX via Cairns and Tokyo Narita-Melbourne. Flight over was on a 787 which was nice and new. Return flight on an older A330. Seats reasonably comfortable on both flights. Both flights on time. Service is basically non-existent. Crew seem so disorganised. Not sure what they do for the majority of the flight as you do not see them. If Jetstar are much cheaper fly with them but all in all even considering they are a low cost carrier flying with them is a nothing experience.","","","Economy","","4.0","3.0","1.0","1.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Phil Crawley","Australia","2014-12-22","I have flown Jetstar a number of times over the last few months most recently to Cairns and return.. Their planes are new and clean and I find the staff overall very good. All flights I have been on have been on time. They have now become my domestic airline of choice.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Clarence Messler","United States","2015-07-28","The plane's interior was updated and nice. The food was the best I've eaten on any flight in economy flying from Europe to US. I was very impressed. Other than that the rest was average. There wasn't any real or major disappointments with the cabin crew but I didn't real feel extra special or overly accommodated for. It was just average. Other than that no complaints.","Boeing 777-200","Solo Leisure","Economy","AMS to ATL","6.0","3.0","3.0","4.0","3.0","3.0","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Sahni","United States","2015-07-24","KLM Business Class from Barcelona via AMS to DFW. Early morning flight started with KLM from Barcelona at 7.00am, Boarding was simple with two lines one for Business class other for economy. Once on the plane and departed morning service began with breakfast followed by coffee and juices. Food good and fresh compared to US carriers where the breakfast is usual not good. Amsterdam airport great undergoing a renovation at some parts. Lounge massive with two food area's and a huge selection of food for breakfast with good selection of liquor, and beer if wanted and coffee/soda/juices. KLM flight from AMS to DFW on the Airbus 330-200 seat old business class seats but the recline was enough for a day flight to DFW of nine hours. Service onboard was great food much better compared to US carriers along with dessert though KLM lacks in drinks offers with a limited selection of mainly wine and beer. Overall KLM has really good service in Business class, and once the A330 aircraft get the new business class seat the product offered will on par with others.","A330-200","Couple Leisure","Business Class","BCN to DFW via AMS","8.0","3.0","5.0","5.0","5.0","5.0","","4.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Linda Evans","","2007-10-25","Cardiff to Monastir return. Never again with this airline. Dirty cabin seat pocket full of rubbish ripped seats I had a person in my lap all the way home as the seat wouldn't go vertical and my rear end on a broken spring all the way there. On the way back we could actually see the flight deck as we took off as the door wasn't shut - again very off putting. Food was ok but tea and coffee sparse and cold. A lot of the duty free goods were unavailable.","","","","","","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","J Terry","","2007-10-25","Cardiff to Monastir return. Both flights on time staff pleasant and the food was hot. The 737-300 did look a little old and decor seat backs etc a little torn but no worse than many other airlines I've flown. This airline is adequate.","","","","","","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","H Singh","Australia","2014-12-18","Flew MEL-DPS on 14 Nov on the 787 neat new aircraft - food was disappointing - not worth the $15 AUD. You are better off having a nice feed at the airport before take off. Drinks etc as expected overpriced not many options once you're in the air. Staff were doing the bare minimum to make things better. Just because its a low cost carrier it should not equate to a Low Level of Service. Certainly will be considering other options before booking Jetstar again.","","","Economy","","5.0","4.0","2.0","2.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Krzysztof Grzymski","Canada","2015-07-24","YYZ-AMS-WAW and return. I usually fly to Europe with Air France but opted for KLM this time because of more suitable connection and the fact that they flew A330 (2-4-2 seats) rather than B747 (3-4-3). Had economy comfort seat (window) on A330 to AMS which gives you extra 4 inches of space, nice Indonesian-inspired meal, uneventful flight. Schiphol non-Schengen section under renovation and therefore confusing, but it is still one of the best transfer airports, though the lounges in CDG offer better food. Flights AMS-WAW-AMS were fine and on time. Return AMS-YYZ delayed 2 hrs and A330 replaced by B747, however, when boarding got upgrade to business so can't complain. New cabin layout and seats in C class, nice service, but surprisingly I found the economy meal tastier. KLM remains a solid, reliable airline. I wish they introduced Premium Economy class.","A330","Business","Economy","YYZ to WAW via AMS","9.0","5.0","4.0","4.0","5.0","4.0","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","John Murray","United Kingdom","2015-07-21","I have been flying KLM for the last 5 years, approx. 20-30 flight per year. The aircraft are getting on a bit however they are upgrading some interiors which makes a difference and I believe new aircrafts are coming in for long haul late 2015. I find Schiphol good with always something to do. KLM allow short changeover times so you don't have to hang around the airport for hours on end. The flights have been on time bar one recently. The staff have always been fantastic both on board and on the phone. I often need to change my flights at the last min and they have always accommodated unlike BA who want to charge you and give you a terrible seat etc. ","A330","Business","Business Class","Aberdeen to Abu Dhabi via Kuwait","8.0","2.0","4.0","3.0","2.0","4.0","1.0","4.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","J Parker","","2007-06-04","Kathargo Airlines charter flight Dublin - Monastir return. Operated by a Boeing 737-300 The leg room was adequate for a charter hot meal service both ways which was good . Cabin crew no problem meals and drinks served with a smile soft drinks free with alcoholic drinks priced between 2-3 euro alot cheaper than what other airlines charge. We had a four hour delay on our return flight kept well informed which was due to the inbound flight being delayed in Vienna. Given vouchers to use in the departures cafe for refreshments / sandwiches which was more that adequate for a mid afternoon snack. Outbound flight from Dublin left on time and arrived ahead of schedule. After reading a few of the negative reports on them on this site I expected the worse but I would have no hesitation flying with them again it seems a lot of the reports about them is over rated. It's not a UK airline it's based in the country that you are flying to try speaking a little French to the crew - that brings a smile sit back and enjoy your holiday!","","","","","","","","","","","","","0"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Doreen Straker","","2006-10-18","Flew to Monastir 1 October. Supposed to fly out to Monastir at 18.35 hrs but didn't fly until 01.00 hrs no explanation given. On boarding the cabin was smelling of cigarette smoke - it was old and shabby some seating armrests and seat belts were broken the toilet door woudn't close. Just one look at the food - tea and coffee were undrinkable. There was no inflight entertainment and the cabin crew were not pleasant. The return flight was a little cleaner the staff more pleasant but the food wasn't fit for consumption. All was reported to our holiday representative on arrival at our hotel. Would never fly with Kathargo ever again.","","","","","","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Coveyduck Chania","France","2015-01-14","Flew from Paris via Amsterdam to Nairobi. The 777-300 from AMS/NBO was a new aircraft. The seat width and pitch was OK. The seat back entertainment was fairly limited. The food and beverage service was extremely slow. Bearing in mind that the flight departed at 20.40 the service did not begin for at least 2 hours after take off. Cabin crew was pleasant and helpful. My return flight was on the Dreamliner. The seat pitch and width were OK however the seat itself is very hard I had to use the small pillow they provide to sit on. I can't say that I noticed a huge difference between the Dreamliner and the 777 other that the size of the aircraft. If I was doing that route again I would consider flying with KQ.","","","Economy","","4.0","2.0","4.0","2.0","2.0","","","2.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Steve Matthias","Zambia","2015-01-05","It was with some trepidation that I used Kenya Airways for a last minute flight up to the UK from Zambia. However I have to say that I was really surprised by how much they have improved in the 6 years since I last used them. The Embraer jet from Lusaka to Nairobi was clean. The meal small but tasty and there was some IFE on the seat back TVs. The plane seemed quite new and the staff efficient and smiling. Punctuality was also excellent. An even bigger surprise was the new modern airport at Nairobi. We were transferred quickly onto the London flight and although it was an older 777 it was not full so there were many spare seats at the back. Again we were on time getting to London. Well done KQ on all that you have achieved!","","","Economy","","9.0","4.0","5.0","3.0","2.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Grgic Martin","Australia","2014-12-04","Business class JQ47 from BNE to Bali. We had to walk from the airport building along the runway to the plane on the scorching sun. Flight was delayed more than hour due to wrong meals being loaded. Business class seats are total disaster more like premium economy. Touch screen is worse than any screen in economy class on any other airline. It was freezing cold during the flight. On my way back from Bali to BNE I spent few hours in the Premier Lounge which was hardly better than average pub in BNE. Walking back again from the plane to the building in BNE. Never again Jetstar.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Francois Lay","France","2015-07-20","Used to be my favorite as far as we consider this airline as fairly cheap but delivering what you paid for. But unfortunately, prices are now as expensive as the best Middle East or Asian airlines. Food is awful, no comment about the wines - the new seats are extremly unconfortable and seem to have been designed for short people. This airline policy is applicable for couples with no children. Only one guest is allowed, strict rule with no exception. ","Boeing 737","Business","Economy","Toulouse to Athens via Amsterdam","1.0","1.0","2.0","1.0","1.0","1.0","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Midas Meeuwisse","Netherlands","2015-07-20","Boeing 777-300 seat was quite cramped but the amount of legroom and overall space is like many major airlines. The food was tasty and there is a box with different kind of bites placed in the galley throughout the flight. The captain provided the passengers with extensive updates twice throughout the flight. KLM  service is top notch and their cabin crew know how to handle situations very well. ","Boeing 777-300ER","Solo Leisure","Economy","Amsterdam to Kuala Lumpur","9.0","3.0","5.0","4.0","4.0","4.0","","4.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Myra MacGough","","2006-10-14","Edinburgh to Monastir - aircraft was an old 737-300 which had shabby broken seats with worn coverings on seats armrests were broken. During the meal our temporary tables sat an angle because armrest was broken allowing meal trays to slip off. There was no inflight entertainment duty free service very poor indeed most items advertised in brochure not available crew had difficulty in working out how much you paid. Cabin crew were courteous and helpful. On return flight same conditions as before good points both flights were on time. Can't say we were impressed the aircraft has to be upgraded to give the passengers comfort and service they expect. Seats very uncomfortable for three and a half hour flight.","","","","","","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Amparo Beltri","Spain","2014-12-29","Yesterday we were on a direct flight from Lagos to Nairobi except that without previous notice the plane landed in Cotonou Benin for over one hour. Not only that but the airplane didn't have air conditioning during the first two ours of flight. I had purchased and paid for a direct flight in business class and I was given a flight with one layover in a class for animal or merchandise transport. I can't believe that they call themselves ""The pride of Africa"".","","","Business Class","","","1.0","1.0","0.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Melik","Australia","2014-12-01","This airline should only be used in desperation as you last option. The ground staff which should be friendly and helpful treated me disrespectfully as if was my fault. I arrived at Sydney airport 40min before my 5.25pm scheduled departure for Melbourne and for several minutes was unsuccessfully trying to get my boarding pass using my Qantas Frequent Flyer Card at one of the automatic machines. When I was unable to get my boarding pass I approached the help desk. At the time I managed to speak with an assistant it was exactly 30 min before my scheduled Melbourne bound service. The service clerk informed me that I am now late for my flight and all other flights to Melbourne are fully booked and I can only fly the next morning. Being very unhappy with such treatment I informed the clerk that I will not be using Jetstar airline in future and then arranged my flight with Qantas for 6.30pm.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Koji Watanabe","Japan","2015-07-13","I flew with KLM from NRT to AMS on July 3rd. The cabin was clean and the seat was very comfortable. Tasty meal was served properly both in timing and amount. Drinks and snacks were served frequently. Flight attendants were very friendly, but never officious. I didn't have to wait in a long line at the security check area thanks to the separate lane for ""SKY PRIORITY"".","Boeing 747-400 Combi","Business","Business Class","NRT to AMS","10.0","5.0","5.0","5.0","3.0","5.0","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jeff Evans","United Kingdom","2015-07-13","A mixed performance by KLM. Arrived at Heathrow for a connecting flight to Amsterdam. Although checked in, there were clearly inadequate number of check in staff at Heathrow - just three dealing with KLM and Air France flights. A lot of passengers were travelling in groups and had a lot of luggage. The queuing times were excessive - was just glad I arrived early. Others had to jump the queue because their flights were due to depart in 30 minutes. The aircraft left late and there were operational problems with loading luggage at Heathrow. This meant the connection time at Amsterdam was very tight. However, it was a different story between Amsterdam and Tokyo with an excellent crew, One stewardess, in particular, went out of her way to provide me with refreshments throughout the flight - and this was economy!","Boeing 737-800 / 747-400","Solo Leisure","Economy","London Heathrow to Tokyo Narita","7.0","3.0","5.0","4.0","3.0","1.0","","4.0","1"
"karthago-airlines","/airline-reviews/karthago-airlines","Karthago Airlines customer review","Julia Williams","","2005-07-21","I flew on Karthago Airlines last week from Moscow-DME to Tunis and from Monastir back to Moscow. On the first flight the interior of the 737-300 looked pretty old. Some of the fabric on the seat backs were torn. On the second flight on a seperate 737-300 the interior was newer and in general more comfortable. Meals were served on both flights. There was no inflight entertainment or inflight magazine. The best part both flights were the exceptionally friendly and helpful cabin crew. There was also a decent selection of duty free items available on board.","","","","","","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gulamhusein Adnan","Kenya","2014-12-22","MBA-NBO-BOM-NBO-MBA. All flights were on time and arrived earlier than the ATA. Flight Attendants and Ground service were very friendly. On-board meal was ok and flight was comfortable too. Would for sure fly KQ again and hopefully fly KQ all the time I choose to travel.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","H Wayne","Australia","2014-11-25","Flew MEL-LST. Arrived early at airport only to be told we weren't able to use the bag drop. Check-In staff were rather rude. Plane was old and dirty. Flight landed 5 mins late. Cabin Crew were quite good. Overall you are better off flying Virgin.","","","Economy","","4.0","3.0","2.0","4.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Smith Jim","United Kingdom","2014-11-25","Flew between Sydney and Uluru. The flights themselves were what you would expect from a budget airline. The check-in process however was a total shambles. At Sydney Airport there was just one long line for all their departures. Using the automated check-in machines was a waste of time - when we eventually reached the check-in desk the baggage tags we'd carefully put on were unceremoniously ripped off. We were still in the middle of the long line having arrived two hours before our scheduled departure time when we heard someone shouting our flight number. With great difficulty we managed to extricate ourselves and baggage from 'the maze'. Eventually we found the check-in desk where our flight number was being shouted. The check-in clerks were complaining to each other that they weren't being sent the right passengers. The return flight from Uluru wasn't much better despite being the only departure that afternoon. At the check-in they waited until all the passengers arrived before they very slowly began the process. Very galling to watch them sitting behind the check-in desks doing nothing while we all stood in line. Even when they did condescend to start work they seemed to believe that chatting between themselves was a higher priority than dealing with their customers. Value for money? I would want to be paid to experience that again.","","","Economy","","1.0","3.0","1.0","0.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alwaleed Althani","Qatar","2015-07-12","The business class seats on both legs of our flight were comfortable but not as good as CX, QA, EK or EY, they were great in the seating position but in laying down they became very narrow around the shoulders. The entertainment system though is far behind all competition and KLM really needs to work on the selection they offer, as for the food - instead of the normal 3 choices other airlines offer, KLM only give 2 but the portions are very generous and the taste is very good. Where KLM excelles is in the service, they make you feel welcome they are warm and serve with professionalism and respect. I will always prefer them for their personal touch.","Airbus A330-200 / Boeing 747-400","FamilyLeisure","Business Class","Dubai to Los Angeles via Amsterdam","9.0","3.0","5.0","4.0","3.0","3.0","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Y Skarpengland","Norway","2015-07-11","On our flight (KL1221) from Schiphol to Torp there was some trouble landing because of the heavy fog over Sandefjord. The captain tried landing three times before we turned to Gardermoen OSL to land instead. Although i wasn't at home until 5am, I am very pleased with all the information we got on our way, and I would just like to thank the Captain and crew for keeping us updated and answering questions. I will most definitely fly with KLM again!","Cityhopper","FamilyLeisure","Economy","AMS to TRF","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","JL de Clercq","Kenya","2014-12-22","Flew NBO-AMS B777-300 business class and NBO-JNB-NBO Dreamliner / B737-800 business class during last month. The JNB sectors with a 1-year old baby and all flights a true pleasure. Brand new aircraft on all sectors; particularly impressed with the B787 and B737-800. Excellent service by the cabin crew particularly on the sectors traveling with baby - very helpful. New Pride lounge at NBO is world-class in terms of design and finishes. Food on-board and in the NBO lounge remains somewhat mediocre the rest is tip-top.","","","Business Class","","9.0","5.0","4.0","3.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Aaron Gourley","Canada","2015-07-05","The ground crew were polite, professional, and cared about trying to make us happy. We had a baby, so we had to go to the transfers desk to print our boarding passes. They helped us bypass long lines so that we could make our connection on time. Because we were boarding from a connecting flight we weren't able to arrive early enough to claim the bassinet seating (there were lots of babies on the plane) but the flight hostess was able to find another seat for the woman sitting beside my wife, so we had a place to put out 6 month old instead of holding him the whole time. The plane was clean and comfortable, and the food was acceptably good for airplane food. The hostesses were very friendly, professional and presentable. I would recommend this airline.","Boeing 777","FamilyLeisure","Economy","Amsterdam to Calgary","9.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M A Kendall","United Kingdom","2015-07-04","Absolute chaos at check-in. Many passengers connecting to China and all with a full trolley of baggage (and more) to check in. Not all desks were staffed and the agent controlling access seemed to have lost heart and surrendered. It was a hot day and the aircraft was stuffed full of people so boarding was highly stressful. It was not great for anybody when stressed kids made their presence known. The cabin crew were of little assistance, seemingly just wanting to get home. I too wanted to be off this very badly managed flight. In contrast, my onward flight to Aberdeen was tranquil. I guess it's all down to KLM management of pressure.","Boeing 737","Couple Leisure","Economy","Venice to Amsterdam","4.0","3.0","1.0","1.0","","1.0","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Barnes Robert","Kenya","2014-12-18","I flew from Nairobi to Amsterdam towards the end of November. The new 777's have a good business class cabin and the seats offer a nice level of comfort. The quality of food and drink was good and is getting closer to that offered by the bigger international airlines on this route. I have always found Kenya Airways Cabin Crews pleasant and helpful but I did not see much of them between meal services. It would be nice if they made a tour of the cabin at reasonable intervals just to see if anyone needs anything rather than waiting to be called.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Saketh Rahm","United States","2014-11-20","Flew MEL-SYD on their 787 aircraft. At check was directed to international terminal as aircraft was going on to Bali. This added significant amount time as we had clear immigration and customs for a domestic flight. I had to pay $50 to check my bag even though I had an onward international ticket to the US- this was not told to me when I bought it. On board we sat at the gate for 1 hour while the crew waited for last minute ""paperwork"" so arrival was delayed by 1 hour. Did not even offer water for free so all in all the price was the same as Qantas.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Robert Kleen","Netherlands","2015-07-02","Reserved and paid extra for an EconomyComfort seat with extra leg space 3 months before the flight. 3 minutes before boarding I was called to the boarding desk and was told that my seat was double booked, they put me in a cheaper Economy seat and was told I should ask for a refund myself after landing. The boarding was chaotic and took a long time, as it appeared more passengers had to change seats. The seat I was put in was the most cramped one on the plane. Once aboard the plane I told the purser about the situation, she refused to believe me and went out of her way to deny I even paid for an EconomyComfort seat. A nasty experience that ruined the positive holiday mood I was in. Food was so so: the classic choice between pasta and chicken/rice. Other cabin crew was friendly and helpful. Toilets were kept tidy and clean. Inflight entertainment somewhat outdated.","","Solo Leisure","Economy","Lima to Amsterdam","3.0","1.0","2.0","2.0","3.0","4.0","2.0","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Robert Woeste","Canada","2015-06-27","We had a good flight, great service but the seats in this Boeing 777 were like KLM'S business class, somewhat austere. Our Boeing 777 outbound from YYC had power points and easily accessible USB. Some exec got cheap at KLM and we had to hunting on our hands and knees for the headphone jack which was buried in a strange place and no power points for our electronics. It was quite a sight to see business class passengers on their hands and knees trying to plug their headphones in. We are going to try Air France business class in the future and if that doesn't pan out we are switching back to Lufthansa. I suspect that Cathay Pacific, Korean and Emirates still have a far nicer business class with more perks for the same fare. ","Boeing 777-200","Couple Leisure","Business Class","Amsterdam to Calgary","8.0","4.0","5.0","5.0","5.0","5.0","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","L Maclean","United Kingdom","2014-12-04","Recently flew from LHR to Nairobi on to Kilimanjaro and then return with Kenya Airways. Both of the long haul flights were overnight and the major bonus of flying with this carrier is that the plane was 2/3 empty on the outbound leg (so we got 3 seats each and a great night's sleep) and half-full on the return so we had 3 seats between 2 of us. However on the outbound journey none of the seat-back TVs worked in the centre and right hand seats most were just dead others flickered fitfully and most annoying my screen just wouldn't turn off. Also the reading lights didn't work so it was a good job we could sleep! However all four flights departed and arrived on time and the cabin crew didn't wake us up for breakfast.","","","Economy","","6.0","4.0","4.0","4.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Judith Shaw","Australia","2014-11-11","I booked with Qantas frequent flyer points on the Qantas site and received all Qantas conditions etc. I went to the Qantas counter in Brisbane and was told I was to go down to Jetstar because it was a JQ number I was flying Jetstar? I had just driven to Brisbane as Qantas do not go to the Sunshine Coast. When I arrived at Jetstar there was just one girl attending to the baggage drop. I was eventually given my boarding pass and allocated seat 17. The Jetstar representative checking the cabin luggage was very officious. I lined up and the representative said to weigh my handbag computer and fascinator for the Cup the fascinator weighed nothing the total weight was well under 10kgs. The fascinator was damaged during this process. I asked if I could just carry the fascinator on board then she said you can only have 2 bags. I said the hat weighs nothing though. She said well put the hat on your head! I then boarded the plane and by the time the food arrived the air hostess said there was nothing left and I had to go without a decent lunch. Prior to boarding the plane there were four people near me who swore they would not fly with Jetstar again. I was very disappointed overall and definitely believe you have issues that need to be addressed.","","","Economy","","2.0","4.0","3.0","1.0","0.0","","","0.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Leathbridge Philip","Australia","2014-11-06","First flights with Jetstar. JQ29 MEL-BKK and JQ30 BKK-MEL. Both flights comfortable and enjoyable by current discount airline standards. The only negative a 50 minute delay boarding (MEL) but the flight then arrived at destination early so it mattered little. Seat comfort good food good service good and attentive and IFE good. Business class with a discount airline is of course really the equivalent of premium economy with a full service airline. I can't speak for those travelling economy but can't see the justification in complaints about lack of extras when the customer chose the most inexpensive options not to pay for them. You get what you pay for.","","","","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","K Carpenter","United States","2015-06-24","My family and I recently flew from LAX to Copenhagen after a layover in Amsterdam. We returned about two weeks later on KLM, flying Copenhagen to Amsterdam, then on to Atlanta and finally LAX. Both flights were the smoothest we have experienced. The flight crews were attentive and professional.  The onboard meals and snacks were pretty good considering it was on an airline. The only issue we had was the leg room on the flight over. The Boeing 747 had the worst of any plane we had been on. The Boeing 737 from Amsterdam to Copenhagen had more. Best of all was the flight from Amsterdam to Atlanta on a Boeing 777 - comfortable, with plenty of seat space and leg room.  Overall, KLM did an outstanding job. ","Boeing 747-400 / Boeing 777","FamilyLeisure","Economy","LAX to Copenhagen via AMS","9.0","3.0","5.0","5.0","5.0","5.0","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Philippe Regnauld","Denmark","2015-06-22","Paid for upgrade to business - it was somewhat disappointing. The new lie flat seats are great but service was under par. The welcome drink took a while to arrive, wasn't offered coat service. My carry on didn't fit in bin (upper deck, small bins), the flight attendent sent me to her colleagues in the back, but they were too busy, so I left the suitcase in the aisle, and it took about 30 minutes for someone to take care of it - not a very friendly experience in general. No particular attention to passengers asking about drinks, and serving wasn't good - food served with foil cover labeled ""remove before serving"", etc. I felt like I was in economy premium, rather than business. What mattered was the lie flat and the ability to sleep, but at this price, even for a discounted upgrade, it's not worth it.","Boeing 747-400","Business","Business Class","Nairobi to Amsterdam","5.0","5.0","2.0","3.0","4.0","4.0","","2.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","R Pattison","United Kingdom","2014-11-06","I recently flew MAN to MBA via AMS and NBO. Overall a very pleasant flight. All flights took off and landed on time. I'll only mention the AMS to NBO to MBA sections because they were all Kenya flights. The 777-300 ER from AMS to NBO had the 3-3-3 arrangement which meant a little more room than I usually get on other airlines. The food was decent enough the wine ok and plenty off it. The service although not perfect was fine. The IFE is not upto Emirates quality but since I don't sit for the entire flight the movie choice was ok. The flight from NBO to MBA was on a well equipped Embraer 190 which even had its own IFE quite a novelty on a short hop flight and something I've never seen in Europe. The only fly in the ointment was NBO but that is not the airlines fault that's KAA's issue. Its a bit of a nightmare for an international arrival with a domestic transfer. But overall a decent flight I would certainly fly them again.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","T Burleigh","Australia","2014-11-03","Business Class from Denpasar to Sydney was a total waste of money. My husband had a fixed metal box between his feet Seat 2G and had to sit at an angle to stretch his legs. The footrest was of no value whatsoever. The so called 'touch' screen required a hard tap to operate and I felt every selection the passenger behind me made. He also had long legs and therefore I couldn't recline my seat as far as I wanted. The flight departed at 10.30pm and was scheduled to take just over 5 hrs. The first hour of the flight was taken up with Business Class passengers eating their 'free' meal. The small window of opportunity to sleep was reduced. The toilet was Out of Order from the start of the flight. We fly Economy Jetstar regularly and have low expectations high satisfaction. But to pay extra for this Business Class flight our expectations were higher and not met. So disappointing.","","","","","3.0","2.0","5.0","0.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Almondo Pakhkine","Sweden","2015-06-21","Flew with KLM from Singapore to Amsterdam. I have tried to a avoid KLM due to previous bad experiences. This flight was nice surprise since KLM ""economy comfort"" was very good. Enough leg space and seats were not too bad. Food served during the flight was typical (chicken and rice for dinner and fruits and yougurt for breakfast). In fact only negative thing in this flight was extremely narrow aisles. Cabin crew bumped to passengers shoulders and elbows all the time and it is not their fault since their is absolutely not enough room to walk or serve food without touching or pushing accidentally passengers.","","Business","Economy","Singapore to Amsterdam","7.0","3.0","4.0","3.0","4.0","2.0","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Andy Daniel","United States","2015-06-17","Very good service and quite good food. Crew very professional, went out of their way to try and solve customer's issues with a smile. AVOD was a bit tricky to operate and not nearly the number of choices available as on some carriers. The TV offerings were a little weak, the film offerings were a little better. Aircraft was clean and well maintained. The two biggest problems were the AVOD box under several seats in each row, which significantly impacted leg room if it was under the seat in front of you. Also, for some reason the armrests only raised to 45 degrees, making it difficult for a person in a center seat to get up to use the lavatory. Seat pitch a little tight for such a long haul.","B747-400","FamilyLeisure","Economy","AMS to LAX","7.0","3.0","5.0","5.0","3.0","4.0","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A King","United Kingdom","2014-10-22","Recently took four Kenya Airways flights between London and Tanzania and every flight arrived at the destination early staff were friendly and helpful food was good and the flight price was excellent for this time of the year. I fly this route 2 or 3 times a year always with Kenya Airways and I'm yet to be disappointed.","","","Economy","","10.0","3.0","4.0","3.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Snell","Australia","2014-10-31","Missed my BNE-CNS flight due to 2hrs holdup in Customs. Must say since I was coming off a SQ flight I didn't expect much help from Jetstar when I arrived 8 minutes after the gate closed but the staff radioed through and did their best to get me on. After it was clear that wasn't going to happen they cheerfully rebooked me for the morning flight and even gave me a front seat which was really nice. As for the flight it was fine staff are great but Jetstar seats always give me a back ache but maybe that's just me.","","","Economy","","8.0","1.0","5.0","1.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Akram EL Dimerdash","Egypt","2015-06-12","CAI-AMS, May 12th. AMS-IAD, May 14th: Check in went smoothly and fast through sky priority, the Lounge was perfect, but again overcrowded. For boarding Sky priority is not very good as we were placed in an adjacent seating area to the Economy and the boarding was altogether with everybody on the same buses. KLM crew was excellent, the greeting was a wide smile. We departed on time, the service was excellent. AMS-IAD: The airport was extremely crowded, the information desk directed me to the Sky priority check in for KLM, it was crowded but much better than the regular check in counter. KL Lounge was great and huge, so it was never over crowded. Boarding was
professional and very organized, it was A330 airbus that looked brand new and it was a pleasant flight. The day was spoilt with the endless immigration queues at Washington Dulles Airport, and an even longer one for the customs. It took me almost 3 hrs to pass all of this.","","Solo Leisure","Business Class","CAI-AMS and AMS-IAD","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","W Brackenridge","United Kingdom","2015-06-12","Travelled Glasgow-Amsterdam-Stockholm and return Amsterdam-Glasgow.  Inflight very poor. Sandwich offered but on brown bread only also no choice of filling. Drinks offered were tea coffee/wine/juice-beer, I prefer a spirit but again nothing. I have travelled long haul with KLM (Hong Kong twice, South African once) and enjoyed excellent service and quality but short haul I would not use again, as well using the budget airlines.","","Solo Leisure","Economy","Glasgow-Amsterdam-Stockholm and return Amsterdam-Glasgow","2.0","3.0","3.0","1.0","","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Getty","Kenya","2014-09-14","Flew from NBO to Jo'burg with friends on golfing holiday (Group of 12). We fly KQ a lot in Kenya and we all knew it's a horrible airline before we booked but we did not have much choice and were ok because KQ normally fly golf bags for free. Nope - they've changed their minds on this route and tried to sting us each for $120 excess baggage. One couple paid and the rest of us refused - they finally let us on because we were holding up the check-in for everyone else. No in-flight entertainment of course but flight was actually on time which is a nice change for KQ. My wife and I booked our seats in advance but found they had been given up to others (part of my group so we did not make a fuss) and my wife and were given seats two rows apart. Luckily other people were prepared to swap so we could sit together. Hopelessly unprofessional airline from time of booking to time of landing but what can you do? I'd never fly KQ if I had a choice. Flight back was exactly the same except they let us bring our clubs for free because we had a letter from the tour operator saying we were entitled.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Dixon","Australia","2014-10-28","We flew return from Melbourne to Tokyo on Jetstar. The flights were non stop so only 10 hours. Each flight left and arrived on time. The staff were efficient and friendly. We pre ordered vegetarian meals and they were excellent in fact some of the best airline food we have had. There is no inflight entertainment as advertised so we took our own iPads loaded with books and movies. We only had carry on luggage and although it complied with weight restrictions no one checked the size and weight. The seat pockets needed a good clean out as I found on both trips but the cabin and bathrooms were kept clean throughout the trip. The distance to the seat in front was a little squishy when the couple in front threw their seats back for the the return trip. This would be a problem if you are large. But I've had the problem on higher priced full serviced flights so it comes down to the courtesy of your fellow travellers. To date we have taken about 10 Jetstar flights and never a problem. You get what you pay for which initially is just a seat. All in all I will continue to fly Jetstar when the cost and flight duration remain so competitive.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Killiby Bernard","Australia","2014-10-28","Travelled from Gold Coast - Cairns on Sat 18/10/2014 with walk on bags no charge. Returned on Wed 22/10/2014 with walk on bags as same as gold Coast - extra charge $50.","","","Economy","","","3.0","2.0","2.0","2.0","","","0.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Peti","United Kingdom","2015-06-06","Dublin - Zagreb route via Amsterdam. Return. Baggage allowance not clear because one of the route is operated by another airline. Aer Lingus. Phoned KLM they said check with Aer Lingus. Phoned Aer Lingus and were told check with KLM. Gave up just carried a small bag. Online check in not possible because one of the route operated once again by another airline. Clearly said on my ticket that food and drink included in all the routes but on Dublin - Amsterdam and Amsterdam - Dublin route I was told its a short trip so no food will be served plus its a pay as a you go service. The price I paid was the best around. Planes were clean. Check in was smooth. Unfortunately I have to fly the same route 3 more times this year. No other airlines price are so competitive. would love to fly this route with Lufthansa but they are overpriced. Overall KLM is a decent airline. Would recommend them but they are not perfect.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","N Gajjar","Kenya","2014-09-10","NBO-DEL. We were served only 1 samosa each for dinner. MUM-NBO flight was cancelled but before I left NBO the office confirmed that I was reserved on the next flight. On enquiring a day before travel was informed that I wasn't booked! He booked me then lucky enough there was space! NBO-MUM they said there's an hours delay it was actually 8 hours delayed! Missed the connecting flight to Kolkata paid an extra 3500 rupees for the next flight only the return from DEL-NBO was on time and well managed. KQ never again!","","","Economy","","4.0","2.0","3.0","3.0","2.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Mottram","Australia","2014-10-28","Melbourne to Honolulu - we chose to fly Jetstar as it is the only airline that flies to Honolulu direct from Melbourne. It markets itself as a low cost no frills airline. It was certainly no frills but definitely not low cost. We flew the week before September school holidays and the airfares were very expensive. Overall I would describe the experience as mediocre. We were in economy and walking through business class I would not pay the extra for what looked like a sub par business class offering. The seats were okay but what you would expect on a domestic flight not a long haul international flight. It was a night flight so people were wanting to try and sleep. In the row behind us were four off duty Qantas flight attendants who proceeded to drink to excess talk extremely loudly and swear constantly disturbing other passengers for at least four hours. The flight attendants on our flight took about 5 hours to finally tell them to quieten down. I was astounded that they thought it was okay to disturb other passengers for hours on end. Appalling behaviour that should have been pulled up sooner. Inflight entertainment is non existent on back of seats which is ridiculous. You can rent Ipads for $18 which were woeful. The limited range of movies seemed to be geared towards the male audience. Even the lifestyle section was a selection of cars and music shows. They really need to take a good look at this very limited and poor offering. We heard many fellow passengers complaining about the Ipad content also. Food was either pre booked and very expensive meals or snacks you could buy on board. Take your own food on board would be my advice. It would have been good to see more gluten free offerings rather than a cookie. Service was basic not particularly friendly and mostly absent. Overall a below average experience.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Jones","Australia","2014-10-28","Flew on JQ527 from Sydney to Melbourne on 17/9. As a normal Qantas traveller and having not travelled on Jetstar for 8 years I was pleasantly surprised of how good the service was. The flight itself was full and boarded late. Everyone had two pieces of hand baggage and the crew were very helpful in finding places to stow it. The efficiency and the professionalism of the crew was top standard and we actually pushed back on time despite the late boarding and the full flight! The aircraft was an A320 which has more legroom than the Qantas un-refurbished 737! After this experience I am certainly more happy to fly Jetstar if there isn't a convenient option on Qantas. My only problem was that there was no inflight entertainment whatsoever although I suppose that's the case with most budget airlines.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Kathleen Margaret Wilson","Canada","2015-06-01","We came home May 22nd 2015 flight KL 695. We paid extra to have two seats only side by side with more leg room we ended up with three seats and were very crowded. Service was terrible put my light on for a coffee - 4 hours later still no one wanted to see how long it would take to get service. Food was awful the whole experience with KLM was terrible I understand WestJet will be starting flights soon from Canada to Amsterdam I strongly recommend you check them out.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Makins Jonathan","Malaysia","2014-08-28","I flew Business Class from Bangkok to Nairobi and it was one of my worst flight experiences. The Business Class cabin was virtually empty 3 other passengers. The food was the same as Economy a chicken/patty/hamburger with overcooked vegetables and none of the wines on the impressive wine list were available - only the NZ Chardonnay they were serving in Economy. The IFE did not work which I reported to the Purser - was on the same plane same seat on return journey - still not working. On arrival at Nairobi I was woken on final approach - no time for even a cup of coffee. The stewardess said she had not wanted to wake me - but had not asked the night before if I would be wanting breakfast. A much shorter flight and also more expensive than Qatar which I usually choose on this route. Never again.","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","S Tang","China","2014-08-26","Our flight from Guangzhou to Bangkok was cancelled. This is actually not something unusual. However the handling of this situation by the local staff was an absolute disaster. Initially the flight was delayed for three hours until they eventually made the decision to cancel it. We were put up in a below average hotel and left in the dark about further arrangements. The next day we called them every half hour but they themselves did not know what went on. Furthermore they told us that we could not easily get our luggage. In the end I had to get very angry. Only then did they become more co-operative. However the pilot did not allow the luggage to be released from the airport until the afternoon of the next day. Due to this we almost missed the next flight. Never again!","","","Economy","","","0.0","1.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Michael Gordon","Australia","2015-05-31","First time with KLM. KL to Amsterdam on B777 Amsterdam To Abu Dhabi on A330. Both flights were full. The seats were typical economy so nothing flash. The cabin crew were really friendly and proactive throughout both flights. Water and or juice was offered quite frequently a courtesy bar area was available with drinks and snacks ie help yourself not that you needed it because staff were very attentive to requests. Food was ok with staff working well as a team when some options were short on supply. All flights were right on time. I flew on with them to and out and of Norwich. Anyone travelling into England might chose this to avoid Heathrow. I was in my hire car 15 minutes after arriving in Norwich. I would fly with KLM again.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Laureen Davis","United States","2015-05-31","In Amsterdam May 12th trying to get my boarding pass for my connecting flight to Kilimanjaro Airport. No reservation. Next kiosk no reservation. Tried both the Delta and the KLM flight #'s. Found KLM rep who sent me down to transfers who then tried it for me typing in both KLM and Delta flight #'s. No reservation so sent me on to Transfer rep who eventually found me and sent me back to a kiosk for seat assignment. Return trip from Kilimanjaro to Amsterdam I previously paid for Economy Plus seat upgrade with confirmation printed in hand and also on my Iphone. My seat 10J was also sold to someone else who checked in just before me. No other windows for the 12.5 hour flight so he finally gave me a window seat farther back. What a way to do business! Hopefully no KLM flights in the future.","","","Premium Economy","","4.0","4.0","4.0","4.0","3.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","D Pilkington","United Kingdom","2014-08-18","Flew return London to Nairobi with ""The Pride of Africa"". The website is amateur looking and booking a seat is confusing. I did book with a travel agent and they said we would have to pay for extra legroom seats. However when I logged on I discovered row 33 DFG were all free to book with extra leg room. The service was basic food was bad my entertainment system was old and did not work  when I asked a member of staff to look they just walked off. So 8 hours with no entertainment system the fact I had legroom helped me to relax. A man sitting next to me said their entertainment systems quite often do not work. Staff looked like they did not want to be there. On Returning from Zanzibar we were told we would have to pay $100 each for extra leg room. As the card machine was not working on the Kenya Airways desk my friend was taken for a 45 minute walk to get this booked. Terrible experience and I would never fly with them again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Moore","Australia","2014-10-22","My family of three traveled from Manila to Sydney. We were delayed 2 days in Manila and were not informed when our flight will be until the last minute. They put us up in a very nice hotel in Manila while we were waiting. The morning of the flight they decided to take everyone to the airport at least 3 hours before the flight. I guess they were going for the Guinness book of records for the longest queue ever. Because they didn't start checking people in until all the bus loads had arrived. Little did I know this was a sign of what was to come. We had to change at Darwin to a connecting domestic flight where we arrived about 1pm. As our connecting flight was not there yet they put us up in a hotel in Darwin. We had to wait in a queue in Darwin 3 hours for our new tickets. That plus the 2.5 hours we had to wait in Manila plus an hour at the hotel. All this waiting in queues with a 12 month old infant. The flight from Darwin to Sydney left about 2am. A family we made friends with while waiting in the queue suffered worse than us. They were put off the plane at Darwin because their baby had eczema around it's mouth. Wasn't the whole family just the father and 3 kids. Mother was waiting for them in Sydney. The pilot said the family was removed because the child had an obvious illness. I witnessed the whole event and the pilot never left the cockpit. Anyone that has had a child with eczema would have known what it was. so anyway the family was taken off the plane and left on the bridge. One of the flight attendants coldly carried the sleeping girl and dumped her on the bridge. A memorably bad experience. If you have a family don't fly Jetstar. They also promised to give us $200 worth of coupons each for future flights which turned out to be $50 when we tried to get them.","","","Economy","","","3.0","1.0","2.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Baldry","Australia","2014-10-22","HNL-SYD and HBA-SYD return. First of all our flight from Hobart was delayed by nearly 2 hours. When we arrived in Sydney were told that no luggage had been loaded. It was very windy in Hobart so I get why this happened but we were off to Hawaii. Had we been given notice before checking in the luggage that this was a possibility we could have got our swimmers out and left the big bag in Hobart. Anyway Jetstar managed to give us about 3 different stories about when our luggage would arrive in Hawaii and each was completely contradictory. I spent perhaps 3 hours in the first couple of days trying to chase down what was going on. On the HNL SYD flight the attendants all seemed to be lovely but were absolutely hopeless. They were disorganised we didn't get a veg meal that we had ordered. The cabin was an absolute pigsty too - there was an overwhelming smell of urine there were coffee drips on my tray table milk spilt over the seat a carton of milk shoved down the side of the seat previous passengers' rubbish in the seatback compartment. I took my daughter to the toilet about 10 minutes after the seatbelt sign had been switched off and there was urine on the floor. We got back to SYD late and we missed our connecting flight. I had tried twice before leaving HNL to check in online it wouldn't let me. Tried again before going through customs wouldn't let me. I then called once we had got though customs talked to someone who told me she should be able to get it done. I asked her if she could let me know the quickest way to get to domestic and she said she could then put me on hold. Very long story short I ended up on the phone to her for 38 minutes got to check in 29 minutes before takeoff and was not allowed on the plane. I have travelled with Jetstar many times and at this stage the bad experiences outnumber the good about 3-1. Last time on a flight from HBA to MLB I organised (booked and paid for) transport via Jetstar and ended up at the airport with the company having no record of it and refusing to pick me up. The thing that I think frustrates me the most is that through all this it has been me who has had to chase everything up. Had we had decent communication and correct answers it would have been manageable.","","","Economy","","2.0","3.0","2.0","3.0","3.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Lebede","Malawi","2014-08-14","We have been using KQ for the past 14 years out of Malawi and it is a love/hate relationship. I trust the pilots and the airline technicians. If KQ management would go the extra step they would graduate into another category. However very often its the individual flight attendants that keep me booking and flying KQ. We flew Economy and Business - both with different experiences. I was about not to book KQ anymore until the new dreamliner came in. Nice aircraft - friendly crew. The inflight service needs improvement. I have had better service in Economy than in Business class at times. The inflight entertainment program and equipment did not work on previous flights (both classes) except the new planes. Would I fly KQ again? Yes but if I can fly KLM equipment I would chose KLM because it is predictable in terms of standard and quality. The new Dreamliners will only be attractive as long as KQ maintains these aircraft well and keeps them clean and the inflight entertainment works.","","","Business Class","","6.0","5.0","4.0","3.0","3.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Kamau","United Arab Emirates","2014-08-06","NBO-DXB. They have started flying the B772 on this route. Pleasant and comfortable flight very welcome break from the ageing B767 a/c. Attentive crew and cabin service seems to have been revamped plenty of drinks rounds etc. The only qualm is the catering to basic and could do with some improvement. Overall a good flight.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Karl Parkes","Australia","2014-10-22","Another horrible experience. Last year I experienced a 4 hour delay in Melbourne on my return trip to Sydney which they blamed initially on mechanical trouble and a further plethora of excuses which I just tolerated at the time. Yesterday October 13th 2014 I copped another dose of Jetstars incompetence and attitude to its passengers. Supposed flying JQ413 at3pm to Sydney - arrived at 2pm. At 2.30pm an announcement made that the flight was cancelled (with no explanation) and that we were to be bussed 100km to Brisbane to join JQ817 to Sydney which didn't depart until 6.30pm. So instead of being home in Sydney at 5.30 pm we got there at 9.20 pm 4 hours late. Totally unacceptable. They don't provide proper service to their customers and as far as Im concerned I will never fly Jetstar again.","","","Economy","","","2.0","3.0","3.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","David Mireylees","Australia","2014-10-22","JQ3 SYD-HNL. First time travel on JQ international to Honolulu not expecting much but very impressed. Purchased tickets months out so had the opportunity to get business class at a good price. Wide leather seats drink before departure and order off the menu adds the nice touch. Plenty of drinks and snacks after dinner and service very attentive. Stewardess very friendly and gave some tips on Hawaii as this first time there. Very impressed with the service and general experience overall. IFE limited but ok. If you can afford business class do it.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jay P Ferguson","United Kingdom","2015-05-28","I was travelling last week with my 90 year old and very infirm husband we were told at the airport that we were being put on standby and might not get on the flight which we had booked many weeks in advance (and in respect of which KLM had several times emailed us confirming our seat numbers)? We were told that it was KLM policy to overbook flights and that this was ""in the small print"". I am revolted by this policy. We had bought and paid for our tickets and received several email confirmations from KLM about this. I was travelling with somebody who was simply not physically fit to be transported to another city to catch an alternative flight (the suggestion which was made to us at the airport). If an airline sell tickets which people pay for in good faith and intend to oversell the flight so that these tickets will be meaningless this needs to made explicit and clearly spelt out to customers - not hidden in ""the small print"".","","","Economy","","","3.0","3.0","2.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Mark Valentine","Mexico","2015-05-20","Flew with this airline on 5th May from Bristol to Mexico City via Amsterdam. Snacks and drinks on the short trip to AMS and then great cabin service food and entertainment from AMS to MEX. Much better than BA in my opinion. Would definitely use them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Kirin Thapar","United Kingdom","2014-07-29","I travelled to Uganda via Nairobi (Kenya) last month. The plane rides differ massively in quality. The flight to Kenya left on time but I feel it was let down by many things: 1) The plane being very old. 2) A lot of the TV's don't work mine did but the film like many other people said stopped working near the end. 3) The food quality was really bad. I however then had a flight from Nairobi to Uganda and this was really good the plane was very new and had working TV's with pretty new films (it was only 1 hour flight). Another thing was we got served food and drinks. This was far better than the flight from London.","","","Economy","","4.0","4.0","3.0","2.0","3.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Anders Pedersen","Denmark","2014-10-22","Domestic Vietnam HAN-SGN-HAN on 10 and 12 October 2014. Airbus 320 both ways. Delays but I was informed early (SMS and email) and eventually in both cases - offered even better departure times as compared to what I was booked for. Staff nicely dressed in fresh youth style with black T-shirts (with discrete logo) and trousers. They were fast alert smiling and very friendly despite the flight was full to the very last seat. This is a LCC without free onboard service - but prices are low e.g. a hot meal (4 options) is 3 dollars inc. soft drink. The gift shop onboard offers e.g. colourful ladybags with airline logos for 4 USD. Jetstar depends on bus transfers in both airports as LCC carriers obviously do not get access the direct boarding/disembarkation gates.","","","Economy","","7.0","4.0","5.0","5.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Markus Walter","Germany","2015-05-20","I flew KL 791 AMS-GRU a flight of almost 12 hrs so Business Class was a huge plus and the free seat next to me gave me even more space - great! The downside was that I felt like being served without a personal touch why? 1) No second pre departure drink. 2) I was asked what I like to eat without receiving the menu first and the FA forgot to ask which appetizer I want (normally that is fixed). 3) During the flight it was hard to get snacks and drinks (I had to walk to the economy class FA's and ask them). 4) In preparation for landing I had to bring my hand luggage back in the overhead bins on my own (FA asked me to get up and do it while she was standing next to me without helping me). The good stuff was the taste of the food and the good wines/drinks as well as a comfortable lie flat seat with an angle (only a few of the 25 KLM 777 are lie flat without an angle today). Speaking about the FA's on board they where always smiling and the economy FA's have been very helpful fast and with a personal touch. I slept a pretty long time and it was all in all a good flight - well they could do more on the service part.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","I Cameron","United Kingdom","2014-07-10","Amsterdam - Narobi on new B777-300ER. An excellent flight - comfortable seats with very good legroom. The base of the seat goes forward when the back reclines which makes it far more comfortable for sleeping. Kenya Airways have kept a 3-3-3 arrangement so the seats are wider. Food tasty and cabin crew friendly and professional. Nice welcome from captain. Good inflight entertainment. Connecting flight to Dar-es-Salaam equally straightforward and comfortable. Very keen to use Kenya Airways again - far superior to KLM who they codeshare the AMS-NBO route with.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","C Lemazurier","Kenya","2014-07-10","I flew from Nairobi to Paris on the new Boeing 787 that now operates this route. The aircraft is new and has great inflight entertainment seats are comfortable and legroom is good. I'm a tall guy and I really struggle with legroom on most aircraft's. The crew were very friendly. Overall great experience.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Kendrick","United Kingdom","2015-05-16","BHX-DOH and return. KLM was convenient for me as I live in Birmingham and could therefore travel to Doha via Amsterdam without the need to travel down to London. The ticket price was also the cheapest available for this trip. The short hop from Birmingham to Amsterdam only takes about an hour but the 06.00 departure always serves a cold breakfast sandwich with tea coffee or juices. The layover in Amsterdam was 1 hour 55 minutes giving more than enough time to make my connection. The flight to Doha was not full whereas most Qatar Airways flights are as most of the passengers will be transiting. Once airborne the passenger next to me was offered the choice of moving seats so that we could all spread out a little making the journey much more comfortable. The IFE is adequate but the screen a little small though there is a good range of entertainment. On the outbound flight there were only two options for economy main course but the food was reasonable as airline food goes. All flights departed and arrived on time the crew were very good and I was pleasantly surprised that despite being the cheapest choice for my route KLM provided a service that I was more than happy with. I will look to see if I can get to my destinations via Amsterdam with KLM in the future and recommend for value for money.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Robert Woeste","Canada","2015-05-12","Our first flight on KLM. YYC to AMS. Since it was an 8 hour plus flight we flew business class. The aircraft was a newer Boeing 777-200 which for reasons that evade me did not have sequential seating (ABC etc). We booked our seats on-line and thought we were sitting together which upon boarding we discovered we were not. This happened to 5 other couples as well. The flight attendants were reasonable and everybody affected were willing to swap seats even though business class was a full bus to Amsterdam. The meals were tasty and there lots of snacks. My one beef is that KLM should monitor their cleaning contractors more closely. I lost some change and some items from amenity kit under the pod. In the course of reaching underneath I found all sorts of goodies which could have been vacuumed up. I enjoyed the flight and the lie flat bed even though flying east and trying to sleep is a Herculean effort. I recommend KLM and will gladly fly with them again. One last caveat: I am old school and believe that one should fly the national airline within reason to the country you are visiting. Flying discount airlines is a recipe for disaster and personal misery. I cite the most vilified Air Canada Rouge as an example.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Alun Long","United Kingdom","2014-07-06","I have flown London - Lilongwe - London the past few weeks. I arrived safely. It is disappointing that the in- flight entertainment system does not work London - Nairobi - London. It amused me that the crew still hand- out the headphones. Apparently headphones keep passengers amused - until they realise nothing works. The food was good (goat stew) - avoid the breakfast ""eggs"". The cabin crew excellent. The airline survives on it's route network - and cheap flights. With 'code-share' flights check what airline is actually providing the flight. I am using Kenya Airways again this month. Would I use them if there was a realistic alternative on the routes? Not sure. But I still rated Kenya Airways 4 out of 5 for 'Value for Money'.","","","Economy","","4.0","3.0","5.0","4.0","1.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","W Raven","Japan","2014-10-20","First and last time I will ever use Jetstar. You get what you pay for with this airline. Flew round trip from Tokyo to Fukuoka. The departure was fine nothing too major besides the language barrier. The return trip-was hell. I arrived at the airport and checked into the terminal at 1pm for a 2:30 flight. At 2 pm the notification was released that this flight and only this flight was to be postponed for 3 hours due to weather that was scheduled to arrive later that night. Why would you delay a flight so that it departs when weather turns bad vs while it's nice and sunny? I went to the ticket counter to enquire about being moved to the next available flight out and of course the next flights to my destination are on time and full. Great. So now my 2.30 departure is now a 5pm departure while all other airlines are on schedule. he attendant says I am more than welcome to book an earlier fight with a different carrier and will be refunded part of my trip - I was 'credited' 92USD not even close to half of the cost of the total trip but it was a refund. I proceed to a different carrier and walk away at the $430 one way option and sadly go back the original carrier after the prices were higher at each different carrier. I purchased the only flight to my destination for $115 - the only open and next available flight. I paid for the same seat twice. I have a seat on a plane that once again is delayed. The departure is pushed to 8pm. While 2 flights to my destination from the same carrier leaving the same terminal are not delayed.","","","Economy","","2.0","3.0","3.0","0.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Eelco van den Heuvel","Netherlands","2015-05-08","AMS-DUS-AMS two short hops on nice Fokker 70. AMS-DUS: all non-Dutch speaking crew felt a little strange on a KLM-flight. Efficient service on a short hop: water and some nuts. Good information from crew. Flight back was delayed. Crew announced which flights could be caught and which couldn't. Very good in my opinion since passenger know what they're up to. Professional crew handled all questions. Delay because of fog but there was hardly any fog to be seen at Schiphol.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Charles Kennedy","United Kingdom","2014-07-06","KQ116 2014/6/26 from Nairobi to Amsterdam. We had a very good flight with friendly stewards a very good NBO-BKK. Checked in online got a boarding pass from a self-service machine at Nairobi's low tech but charming and functional terminal. Passengers were processed through to a holding area with ample seating in time to board on time via a short walk across the tarmac to our waiting new-build 767-300 which had a pleasant Signature By Boeing” 777-style interior. Pushed close to schedule and were soon on our way. Announcements describing the service to come were clear and accurate. IFE was on a rolling loop and some channels weren't working so I read instead. Meal was very basic - curried fish with rice a bread roll a small dessert but adequate. Trays were cleared away promptly and cabin lights extinguished allowing plenty of time on the 9h25m sector for sleep. Two hours before landing another hot meal of similar proportions was served. One other bonus the crew were not too obsessed with making pax close their blinds permitting some sunlight in for the last few hours which made waking up a gradual process as blinds were raised one by one. Landed on time and left with a kind-hearted farewell at the end of a great first experience with Kenya Airways.","","","Economy","","9.0","4.0","5.0","3.0","2.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Anders Pedersen","Denmark","2014-10-15","Domestic Vietnam HAN-SGN-HAN on 10 and 12 October 2014. Airbus 320 both ways. Delays but I was informed early (SMS and email) and eventually in both cases - offered even better departure times as compared to what I was booked for. Staff nicely dressed in fresh youth style with black T-shirts (with discrete logo) and trousers. They were fast alert smiling and very friendly despite the flight was full to the very last seat. This is a LCC without free onboard service - but prices are low e.g. a hot meal (4 options) is 3 dollars inc. soft drink. The giftshop onboard offers e.g. colourful ladybags with airline logos for 4 USD. Jetstar depends on bus transfers in both airports as LCC carriers obviously do not get access the direct boarding/disembarkation gates.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ravi Mene","United Kingdom","2015-05-06","We recently flew short haul from Manchester (UK) to Amsterdam return fro a short trip. The planes were 737-700 on way out and -800 on return. Planes were clean even though the turn around time was quick staff was friendly and smiling served a quick snack packet with a choice of a drink on this under an hour flight! both the flights were on time and we didn't feel the stress of flying. Recommended.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Robert Walbeek","China","2015-05-06","April 30 from Amsterdam to Shanghai. Flight left 30 minutes late but arrived 20 minutes early. As usual FA's professional friendly and efficient. Food acceptable drinks plentiful. No issues whatsoever. Managed to sleep a couple of hours which is nice on a red-eye flight.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Lohneert Juergen","Germany","2014-06-30","KQ116 2014/6/26 from Nairobi to Amsterdam. We had a very good flight with friendly stewards a very good entertainment and good food and drinks. We will ever fly again with this company.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Suhail Pasta","Kenya","2014-06-25","15th June KQ 202. I travelled to Mumbai. The Boeing 777-200ER was good comfortable seats service was great and friendly. I am sure this airlines will become one of the best with the new Dreamliners and 777-300ER.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Parnell Ron","New Zealand","2014-10-13","CHC-SYD-MAROOCHYDORE return in late May / June 2014. Jetstar were almost obsessive about punctuality and to their credit these 4 flights were either right on time or earlier. The aircraft were all clean staff appeared friendly and helpful. Most enjoyable flights that met my expectations. Only thing is the seats are nearly always so hard that my backside becomes numb. Thousands of pax sitting for hrs on these seats soon destroys much of their cushioning. I never buy onboard. Bring my own food and bottled water. Here in New Zealand we regularly travel CHC- AKL-CHC and only use Jetstar. Punctual good fares and we are always satisfied in every way. They are a popular well used airline in NZ and vital competition for Air NZ. Overall satisfied with Jetstar as an airline.","","","Economy","","8.0","2.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Matt Rock","Australia","2015-05-05","Amsterdam to KL aboard 777-300. This was probably the best business class flight of my life to date. The seats were comfortable and reclined to a full flat bed parallel with the floor not on an angle!). It was so clean and smartly laid out. The entertainment system looked brand new was high quality and featured something for everyone without being annoyingly edited. Service was very attentive and friendly. The soup entree was something of a revelation and I was surprisingly keen to get the recipe. The main was fairly good and after settling down with a bit of cheese and dessert wine from the trolley I slept for about 7.5 hours straight. The power plugs headphone outlets and a little shelving cleverly located behind the right shoulder and a nice divider from your neighbour. Really happy signed up for their frequent flyer program. Lounge in Amsterdam was fine and large with some surprisingly nice food on offer.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Leftley Richard","United Kingdom","2014-06-16","Kenya Airways used to be one of my favourite carriers - ok they were not in the same league as Emirates but they did a good job considering the price. Over the last few years things have been going steadily downhill and over the last few trip I have done with them they have reached new depths. The in-flight entertainment system simply does not work on the London-Nairobi flight and the aircrew are clearly aware that the system has simply died. They promised a new system and new planes are coming soon - I just hope it is soon enough to save the airline.","","","Business Class","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Cook","Australia","2014-10-12","Our family of four flew with Jetstar not by choice but because I booked a discounted fare through Qantas and the only option was to fly one leg Adelaide to Sydney with Jetstar. As we had a 2.5 hour window before making the cut off check in time for our international flight I thought it was worth the risk. I say this because we travel a lot and there have been a number of times when we have been in an airport and heard the delay messages regarding Jetstar and thought 'Lucky we are not with them'. When we checked in we were told the flight was delayed but 'only by an hour'. No panic as there was still plenty of time. At 4.05 when the delayed flight was meant to be departing it still had not landed in Adelaide. When we did finally depart at 5.25pm we had resigned ourselves to missing our international flight. This review is fair so I must mention the check in staff who arranged for our luggage to be in the first container off the plane in Sydney and the cabin staff who got us to the front so we could run the moment the doors opened at the airbridge when we docked. If it weren't for them we would not have made our next flight. A $20 tip to a taxi driver and a sprint meant we made the check in desk of the international airline just as they were closing the flight. My main comment is concerning the lies fed to us by the ground crew in Adelaide. I can not understand how they can say a flight is delayed 'one hour' when it could not have possibly even been in the air!! It's not the Adelaide staff - its the people in operations. By not telling passengers the truth (seems to be a common complaint) they are effectively denying them any chance of booking a flight with a rival airline so that connections can be made. If it weren't for the poor staff in the firing line on the ground and on the plane I would have been a lot less complimentary. Next time we pay more and fly with anyone but Jetstar.","","","Economy","","4.0","4.0","5.0","0.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","James Woolridge","Australia","2014-10-12","Flight from Narita to Cairns was delayed due to mechanical problems - fair enough. Then we could not take off due to Narita being closed after 11pm - again fair enough. Captain very apologetic. That was nice. All passengers had to disembark retrace their steps through immigration and pick up their luggage - again fair enough I suppose. But then the whole planeload of passengers was left milling around trying to find out what was going to happen from a couple of harassed young Japanese Jetstar employees with limited English who were doing their level best in the face of increasingly bewildered and irritated passengers. After an hour or so news filtered through that there would be another flight late the following day. Eventually someone must have found the key to the room where the public address microphone is but no accommodation arranged or suggested and a couple of hundred people with all their bags simply left to their own devices in a deserted terminal in the middle of the night. Delays happen of course they do but you need a contingency plan for occasions such as these - and invest in a bullhorn for heavens sake so that you can keep people informed. When we eventually did get off the ground the service was fine and the food good.","","","","","","2.0","4.0","4.0","3.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Smith","Canada","2015-04-27","April 4 Toronto to Nuremberg via Amsterdam. Old style 2x3x2 seating but comfortable. Staff were first rate. Travelling with my mother who's is 95 and has a serious gluten allergy. Her special meal was adequate my meal was adequate. Meals out of Toronto are always poorer than out of Amsterdam or Paris. Somehow KLM seems to have nicer wines that Air France even though they are one and the same now. Entertainment was good with a side choice of movies and tv.","","","Business Class","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Carson","United Kingdom","2014-06-10","I flew LHR-NBO return and was generally satisfied by the service. It's nothing special but the 777 are relatively comfortable (showing some sign of age) - the best feature in both directions was that there were plenty of spare seats so passengers were able to spread out and I found the overnight timings most convenient. I found the food and drink poor however (particularly hard to face food overstrained tea and vile juice) and the in-flight entertainment distinctly average (limited range of films poor sound quality broken in several seats). Basically it's an acceptable in-flight experience that gets you efficiently from A to B and the ground experience is much more professional/competent than many other African airlines from my experience. Staff were generally friendly (with exception of some check-in staff at NBO who were grumpy).","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Lammert","Australia","2014-10-12","Flew from Sydney-Melbourne-Bangkok and back. The staff were unhelpful and unfriendly. There was no consideration to the urgency to make adjoining flights. Landing back in Melbourne it took them 40 minutes to get our bags onto the turnstile because the 'machine was broken' so thus missed adjoining domestic connection. On top of that- Melbourne custom officers were slow and condescending.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Yann Pleindoux","Netherlands","2015-04-22","KL808 MNL-AMS 8 April 2015. Bought an upgrade with FB miles which is pretty affordable when you have the N Booking class of Eco fare (Middle of the week the Business Class often has spare seats). Since KLM moved to T3 the service at the airport has greatly improved! FA's as usual are very friendly attentive and considerate and the flight is always on time with a consistent service. The only downside of this flight is the stop in Taipei which by law oblige passengers to disembark and board again. Flight without issues despite the older Business Class seats (which should be replaced urgently). KLM has the convenient flight schedules to/from Asia with no change of plane in the middle of the night so you arrive fresh and ready to work in AMS. Had 2 music instruments at check-in in Manila and the ground crew proposed to load them by hand to avoid breaking and they were delivered at the special luggage in AMS (Ok the Platinum level helps but still). Despite the price a bit above competition i will continue fly KLM to the Philippines to enjoy the free EcoPremium upgrades and best flight schedules available from AMS.","","","Business Class","","7.0","3.0","5.0","3.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","John Stokes","Australia","2015-04-20","Three recent flights: AUH-AMS-NCL-AMS-INC all good no problems. AUH-AMS was quite comfortable being a night flight all was very quiet AMS-NCL short hop across the North Sea very pleasant cabin crew on a smooth flight. NCL-AMS again no problems. AMS-INC was a night flight the cabin crew were exemplary and diligent in their duties making for a very comfortable flight. The food was very good and service was excellent although the World Business class doesn't have individual cocoons like the middle eastern airlines the seats are more spacious and overall more comfortable. I can certainly recommend KLM.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","S Kapasi","Canada","2014-06-02","Travelled on KQ from Nairobi to Bangkok in economy. A horrible experience. ""Pride of Africa"" what a joke! The food was terrible the seating in the 767 was so tight that I have has better space in much smaller aircraft's. The on board service was despicable. The staff acted as though they were doing you a favour by serving food and drink. I would never travel Kenya Airways again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Noah Hallani","Australia","2014-10-08","My family and I caught a flight from SYD-MEL and I was very disappointed. The cabin crew were extremely unhelpful. There was no inflight entertainment whatsoever (not even the radios you could use on your arm rest like on other domestic airlines such as Virgin and Qantas). When we arrived in Melbourne Jetstar had lost my luggage. They contacted us in saying it should show up in 3 to 4 days and we were only in Melbourne for 4 days! It seemed like they didn't care at all! I would never travel with Jetstar again.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Rebecca Mason","Australia","2014-10-08","We love Jetstar. Flew MEL-SIN on Friday 19th September. Flight was delayed by about 15 minutes but this time was made up. Check-in was seamless flight was comfortable. I was lucky enough to have a spare seat next to me. Cabin crew were friendly enough. Inflight entertainment was good but more variety would be appreciated particularly for children. It was a little frustrating that the cabin crew require photo ID for the inflight entertainment. Didn't have any photo ID besides my passport. A boarding pass sufficed but the flight attendant was not so happy I didn't have photo ID. Smooth landing in Singapore completed our pleasant experience with Jetstar. We brought our own snacks so didn't use their food and beverage service.","","","Economy","","8.0","4.0","4.0","0.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Rheeder Janson","South Africa","2015-04-20","Out of ten airlines flown in the past 20 years I can honestly say KLM is the best. Not only did I found the seating space excellent but the inflight service from the cabin crew was super. Flew from Amsterdam to Cape Town on Friday 17 April.","","","Economy","","6.0","4.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A van der Schyff","United Kingdom","2014-05-29","The inflight entertainment only worked for some people mine didn't work at all. The flight was full so we had no option of moving. The flight was more than 6 hours so it was very boring. The were only 2 options for food: Chicken or vegetarian. Naturally most people chose chicken so by the time the staff got to us there was only vegetarian food left. We didn't get much to drink either. I've either been spoiled by Emirates' excellent service or this airline is just very poor because I was absolutely disgusted by the service.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Adnan Gulamhusein","Kenya","2014-05-26","MBA-NBO-CAN-NBO-MBA.. 1st leg was an Embraer E190 and the 2nd was a new Boeing 777-300ER. The flight was good. Had 3 seats all the way to CAN to myself and slept very comfortably. Business Class service in Economy. Flight attendants were responsive to calls and gave good service. Return had a problem of checked in luggage which was removed due to power banks inside. Was informed about it by a KQ staff but then due to language barrier and a lazy security guard who didn't want to walk all the way to the check in counter told me all was OK and to board. Reaching NBO I didn't get my bag for 2 days. All in all the flight was good and on time both ways.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ferrier Bronwyn","Australia","2014-10-08","OOL-NRT Business 14 Sept 2014 seats 1A/C. Dreamliner. Flight was on time departing leaving mid morning. Flight attendants were attentive friendly and professional drinks offered before take-off orders taken for lunch and drinks. The seats in Row 1 are definitely the most comfortable with no one in front reclining and plenty of legroom. The lunch was delicious my wild mushroom arancini were as good as any I've tasted. I had a glass of Royal Chivers and the attendant made sure it was topped up necessitating an afternoon nana nap! A late afternoon snack of warm beef foccacia sandwich before getting into Tokyo was also excellent. Only gripe is the footrests are low and on the night return flight I would prefer the legs more elevated. However value for money one can't complain. I'll save time here and say the return flight on Sept 24 was also very good the meal not so good but a reasonable standard.","","","Business Class","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Di Paola Pasquale","Italy","2015-04-16","1/4/15 KL1395. 5/4/15 KL1396. FCO-AMS-LED-ASM-FCO. The seats are too small and the food is cheap. On the other side flights were on time and the customer care is one of the best. I will recommend flying with them.","","","Economy","","10.0","3.0","4.0","2.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Starkie","Bahrain","2015-04-16","BAH-AMS-CPT. Good flights all on schedule. Food cabin crew and entertainment all acceptable. No problems.","","","Premium Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","P Taykir","Thailand","2014-05-25","I have flown a number of times on the Bangkok-Nairobi route and had a mixed set of experiences. Seats are good for sleeping and food is edible mostly. I approach it as super premium economy with some business perks and I am not disappointed. I rarely watch in-flight entertainment but it doesn't work sometimes - that is a fact. Don't expect too much in terms of communication if there is trouble but they have generally been okay with us. Only one serious delay in 8 years (door wouldn't close) and we were treated okay in Business (slow but sure) but the economy passengers were left at the gate all night with minimal information late refreshments and little help. Basically they were dumped because Kenya Airways only had enough staff left on duty to take care of us and they had to wait until we were shuttled off to our hotel before they got any attention.","","","Business Class","","5.0","4.0","3.0","3.0","2.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Howe","Australia","2014-10-05","Flew Bali to Perth on Jetstar. I had used Qantas FF points to book a ""Rewards"" flight and ended up on Jetstar as Qantas does not fly internationally out of Perth. Go figure. I paid for front row seats so had lots of legroom. I got the legroom and that's it. The seat was hard as a rock and I duidnt want to recline as I would have suffocated the poor passenger behind me. The staff completely disinterested and no service offered. The best I can say is we arrived home safely. We will never fly Jetstar again. Air Asia is far better.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Cassius","Netherlands","2015-04-01","Rio to AMS in EcoComfort. KLM asks for absurd prices for the upgrade in this case approximately one third of the full return fare of just one leg upgrade. Got seat 14A last seat in the Economy Comfort section which on KLM is not cordoned off from ordinary Eco section. I usually opt for a window seat so as to be able to lean against the wall to catch some sleep. This seat and I trust 14K as well suffers from a major design flaw. It misses a window and when it reclines the pax head levels off with the window of the rear Eco seat making it impossible to lean against the wall. Trying to fill the void with a pillow won't help either because the pillows provided are just too tiny for that. Moreover probably due to being in the last row in the EcoComfort section the seat does not recline as much as other seats in the section. Understandably so obviously because if it did it would leave too little space for the Economy seat behind. My clear verdict is that this seat is not worth a dime let alone the absurd price asked and paid for it. The fellow passenger behind me in row 15 made a better judgement. He saved the upgrade money and had 3 seats for himself alone to lay down and doze off while I was trying to find the least painful position to close an eye on an 11 hour flight. As if the dismal seating were not enough the service was truly KLM unworthy. Flight left around 9.15pm and it took 1hr 30 mins to start dinner service. Food itself was very much inedible. The flight attendant assigned to my section was very unfriendly in fact bordering on obnoxious. All in all one of the worst experiences I have had with KLM. An inferior seat compounded by a dismal service.","","","Premium Economy","","2.0","1.0","1.0","2.0","3.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Alagoa","United Kingdom","2014-05-07","Just last week I was on another Kenya Airways flight but this time the experience far from what I'd expected. The aircraft itself had only just returned to Nairobi with a full load of passengers about an hour before we boarded it. Of course it had been prepared for our flight but not well enough - the toilet I used even before departure was grubby the carpeting on the floor of the passenger cabin still had tiny remnants of a food spill from the previous flight the inflight entertainment system worked only partly - the flight tracker did not work at all throughout the 8 hr flight to Amsterdam - the choice in movies and music was so limited and the sound quality so inadequate. A far cry from the very enjoyable flight on the KLM B747-400 that had flown me on the outward leg. But the food was fairly good and there was one or two particularly attractive flight attendants.","","","Economy","","5.0","3.0","4.0","4.0","2.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M McCarthy","Australia","2014-09-24","MEL-BKK Economy A330-200. How does one start with Jetstar International? Firstly the Thai crew are excellent and are far superior to the domestic version in Australia. The aircraft was on time and was a comfortable flight from an engineering perspective. However the interior of this aircraft can only be described as a time capsule whereby the interior designer had a selection of interiors and said ""That's the one - the theme we will go for is recycled 1970's Estonian disco."" To be fair not all of the seats were broken mine reclined on the left side thereby putting my left shoulder on the lap of the person behind me while my right shoulder was touching the back of the seat in front of me. I especially liked the rips in the ""leather"" that allowed me to hang my mobile phone for viewing of videos. Very thoughtful. Also the 3 TV's that came with the plane at the front of interior did not work so we couldn't even follow a flight map. On the return leg same story re interior. I understand that with budget carriers you get what you pay for but I paid for a seat with oxygen and almost got ripped off.","","","Economy","","3.0","1.0","5.0","4.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Campbell","United States","2015-04-01","I flew from IAD-JRO via AMS round-trip four legs of 7+ hours each. The food and service are decent enough perhaps slightly better than United. However their aircraft are certainly ageing and there is no aspect of the airline that could really be qualified as ""excellent."" Further they actually prevented me from accruing airline miles with a partner carrier something generally unheard of. Apparently this is because my flight was ""discounted"" despite carrying a four-figure price tag. Most legs were also delayed. I have flown on all of the other large Western European carriers and would generally recommend virtually all of them before KLM.","","","Economy","","2.0","3.0","3.0","4.0","3.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Richardson","United Kingdom","2014-04-30","8 flights in 6 weeks with 'The Pride of Africa'. 4 flights without the inflight entertainment working. Whole rows of seats had similar problems. All 777. Staff not able nor did they appear to care about the problems. Letter to KQ had a few platitudes back. Don't fly KQ long haul.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Williamson","Australia","2014-09-22","I will never fly this airline again. Our flight at the moment has been delayed 11.5 hrs and increasing as I sit at the airport. We have missed the Singapore Grand Prix day 1 race and concert (which we had tickets for). The communication to let us know what was going on was appalling. By the time they decided to let us know what was going on the earliest flight we could rebook for was 10.5 hrs later. My advice is never fly Jetstar.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P Miller","United Kingdom","2015-03-25","LHR-AMS round trip in economy comfort. KLM flies from T4 at LHR which is so quiet by comparison with the others. Everything worked like clockwork: bag drop boarding departure on time. Lovely crew on board the 737-900 and the economy comfort seats are definitely more spacious and with a good recline. Return leg was very similar: fast bag drop (with the hi-tech DIY machines) easy boarding (although remote stand this time) friendly crew on time departure and the economy comfort seats were actually business class seats on the Embraer 190. All round good job and I would definitely fly KLM again.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Mayr","Austria","2015-03-20","MUC-AMS-GIG on B738 and B772 aircraft. All flights on time. The long haul flight to Rio was even 40 min early. Crew was friendly and attentive and made several drink rounds. Food was good and plenty too. My complaint is the very uncomfortable seat on the B 777-200. I like KLM and will fly with them again but they definitely have to update their economy seats on their B772.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Kinyua Jeremiah","Australia","2014-04-13","My wife and I arrived in Guangzhou on 26 Dec 2013 from Melbourne to connect with Kenya airways to Nairobi. In summery we faced lots of inconveniences simply due to language problems. The flight to Nairobi was cancelled but none of the staff could tell us what was going on. The airline should consider having Swahili or English speaking staff permanently stationed in Guangzhou.","","","Economy","","6.0","4.0","4.0","4.0","4.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Parkes","Australia","2014-09-19","SYD to MEL on Sept 15th 2014 and return on 18th. Found staff friendly and obliging and the landing back in Sydney on Sept 18th on flight JQ 508 was the best landing I've encountered. The only negative is that Jetstar seems to always be chronically late of advertised takeoff times. Don't know why and don't know if its the companies fault or just airport overload as they are not alone with this constant problem at Sydney and Melbourne.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Christopher Copeland","Australia","2014-09-17","My wife and I booked business class Jetstar from Brisbane to Denpasar. Business is little better than economy with the seats in front dropping back into our laps - very little room. Worse was the return flight which Jetstar cancelled a few hours before departure. The email told us to phone an Australian customer service number (our cost) and we were told we had been moved to business on Virgin the following afternoon. When we checked in at Virgin we were told Jetstar had downgraded us to economy. After much argument with the Jetstar representative at the airport where the only options offered were to fly to Perth or Sydney they magically found two business class seats on that night's flight direct to Brisbane. We had to sit around at the airport for 10 hours. This was the first and last time I will fly Jetstar. My advice to fellow travellers is never fly Jetstar. Their client service is appalling and I got less than no value from being a business class passenger.","","","","","","1.0","4.0","4.0","4.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ian Patrick","Kuwait","2015-03-17","I traveled from Nuernberg to Dubai via Amsterdam Business Class on KL1888 connecting to KL429 on 28th February and had two exceptionally enjoyable flights with excellent crew service and catering. The one hour flight to Amsterdam was with KLM Cityhopper on an Embraer 190. The crew were attentive and jolly and the meal a salad was excellent. The connection at Amsterdam was easy and despite being just over one hour was not a rushed one. On board the Boeing 747-400 I was seated in 1A (a seat by itself). The Purser and crew in this cabin were excellent and I truly was pampered. The Captain came to me as a high level frequent flyer while on the ground at Schipol to pass on his thanks to me for choosing KLM. The meal service was high quality and very good with wine and smiles available throughout.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","C Kaitsa","Switzerland","2014-04-06","Flew NBO-AMS on B777: Flight was on time and aircraft quite new. The staff were nice. There could have been more thorough pre-takeoff and pre-landing aisle checks for seat belts etc. The entertainment system was ok good choice of movies but the sound was low. The food was ok We departed on time: The business class seats were comfortable and the cabin was clean. A rather good experience.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Patricia Kennedy","Australia","2014-09-17","Booked and confirmed to travel BNE-CNS-NRT 27 August 2014 and NRT-CNS-BNE 09 Septermber 2014. Jetstar cancelled the flight 27 August and without consultation re-booked us to travel 29 August. After requesting what other options were available a flight on 26 August was offered. Since we had accommodation sightseeing and a cruise confirmed 29 and 26 August were not acceptable to us. Knowing that Jetstar operated out of the Gold Coast I requested that we be transferred to fly OOL-NRT 29 August. The inflight crew on the outbound flight were mostly foreign and very professional and friendly. Food service was OK. On the return flight the food was inedible. The aircraft operating this service is the new Boeing 787 Dreamliner. The only dream we had was to be able to get out of our seats. Once the seats in front were reclined it was impossible to get out. The recline came back to the level of the armrest preventing one to stand up. The only way to exit the seat is to swing ones legs over the armrest into the aisle. If sitting in the centre of three one has to be dragged out.","","","Business Class","","","0.0","3.0","2.0","2.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","I Fielding","Australia","2014-09-17","I was flying Jetstar domestically from Adelaide to Brisbane and I only had carry on bags. My bag was only slightly overweight and not only did they make me check my bag in but they charged me an extra fee of $70 despite the fact that I didn't have $70 at the time.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Simon Woods","United Kingdom","2015-03-17","Booked flights with KLM for our honeymoon 5 months in advance including reserving seats. When we came to check in we found our seats had been changed and we had been seated far apart on all 3 flights from Cancun to Leeds. We had not been contacted to tell us of this and so were stuck without any option and no time to alter the flight. Spent hours on phone to their customer service team but completely unable to help. Eventually had to pay additional fare on one of our flights to sit next to my wife on our honeymoon despite us previously booking seats next to each other. No apologies no suggestion that they would refund the additional fee paid. The outward bound flight from Amsterdam to LA was on a 747 that is in serious need of updating. uncomfortable rock solid and narrow seats with very little leg room. They ran out of one of the dinner options before they got to our seat no apologies or explanations just put in on our table and said 'here is your dinner' didn't even say what it was. As it turns out it was bland and terrible. Stewardess became quite stroppy when complained at lack of choice of meals and made it seam like she was performing heroic acts to try and get an alternative meal. Inflight entertainment has much less choice than competitors and the technology is dated and slow with poor picture quality. Thoroughly unimpressed throughout and would not use again. changes in service are sometimes unavoidable but poor manners and customer service is unacceptable.","","","Economy","","","1.0","1.0","2.0","2.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Vachhani Vaibhav","Canada","2015-03-17","My wife and I flew from Montreal to Amsterdam return. Economy Class is excellent. Staff were professional and friendly. Our seat was comfortable offered plenty of personal space. Flight attendants were warm and friendly food offered for dinner and breakfast was sufficient and tasty. Rounds of water and juices offered frequently between meals.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Wajsberg","Israel","2015-03-17","TLV-AMS-TLV within 48 hours so was hoping for nice comfortable flights. Both flights in economy comfort but seat as hard as all other seats. Food lousy as always with KLM. Crew rude treating some passengers as cattle. KLM not for me anymore that is sure now.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","R Bell","United Kingdom","2014-04-01","First time traveller with KA and returning with them also but given the choice to the same destination next time I will make sure the flight is with KLM. The reason for my disappointment was the food provided. The breakfast served was pathetic fruit juice yoghurt bread roll margarine and jam and a bagel are not for me. Then on the connecting flight to Mombasa I received an apple turnover and some coffee. Sorry KA but that just isn't breakfast to me. Cabin Crew were friendly and efficient flight was good but to lose customers for poor food is pretty bad.","","","Economy","","6.0","3.0","5.0","1.0","2.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","D Hector","Sweden","2014-03-10","Flew AMS-NBO on B777 and NBO-CDG on the B767-300. The B777 was fine but nothing special. Friendly staff. Slightly little legroom but fine. IFE ok not much choice and slightly bad sound but still fine. The temporary arrivals terminal in NBO is small but efficient. The B767 was worse. Legroom was extraordinary small. The only thing that made it bearable to sit for almost 9 hours at the seat was that I had two seats for myself. Quite old plane too entertainment system was not on demand. Good staff however and the food was ok. The B777 is recommended try to avoid the old B767.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Lin","Australia","2014-09-14","We booked a holiday deal to the Hayman Islands for travel between 6/9 - 9/9. We arrived at the airport on time to check-in as their mobile check-in services were down. We were advised by a very rude staff claiming the service counter closed ages ago meaning they decided to close their counter earlier. We showed him we had sufficient time to check-in but he ignore us and denied boarding. We have no choice but to transfer our ticket the next flight on the following day for $50pp losing one night hotel stay and half day on the island. Both the airport staff and call center service was appalling. No consideration or sympathy whatsoever. Will never fly with them again.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A McIntosh","United Kingdom","2014-03-10","16th Feb 2014 LHR-Nairobi. Flight on time. Very clean aircraft. Not full so able to spread out. Comfy chairs good IFE and movie choice. Food was delicious requested Vegan meal and it was delivered. Cabin crew were lovely and attentive. Drinks were given by the double! Honestly couldn't fault them brilliant flight.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Bronwyn Hughes","Australia","2014-09-14","Flew CNS-BNE return over weekend. (6-7 September). I booked Jetstar due the the cheap flights on offer. I purchased a bundle which came with a food voucher and choice of seat and QFF and was happy with the value. Big points on being able to order hot food now (ham and cheese toastie or pieface box). Check in times were satisfactory. Staff were friendly. Nothing exceptional but more then adequate. I would love to see the food menu extended even if I have to pre-order prior to boarding. Seat pitch okay but a bit confining when the seat in front reclined but again budget airline so it is what it is.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Chinn","Australia","2014-09-14","JQ 17 MEL-HKT in brand new 787.Business class but seats more like QF premium economy. Departure delayed 90 mins due to tech problem with rear door and storms closing airport. Kept well informed by flight deck. Service by cabin crew very good. Food was pretty good and more than enough for 8/9 hours flight.","","","","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Christina Lindahl","Australia","2015-03-09","KL1158 KL0643. May 20 2014. We flew from Gothenburg Sweden to New York JFK via Amsterdam. The upgrade to comfort class for the long haul sector was a very reasonable extra fee offered during the booking process. The ""comfort"" cabin very spacious. The staff were genuinely friendly and made the whole trip a brilliant experience. I would gladly fly them again.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","N Watson","United Kingdom","2014-03-04","Flew from NBO to Heathrow on the 777. Flight delayed 45 mins because otherwise we would have arrived at Heathrow before 6am on a Sunday. Surely the Operations people could have scheduled the flight accordingly? Seats were rock hard and uncomfortable. Service by the all male cabin crew was erratic. IFE was OK. Not recommended but there is a distinct lack of competition on this route so there is not a lot of choice.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Smith","Australia","2014-01-30","KQ860 NBO-BKK. 767-300. Flight was 99% full and ground staff and FA's were efficient with the boarding process and managed to get everyone seated in time (despite the large amount of duty free items brought on board). There were a lot of Chinese/Thai flight attendants to deal with the Chinese/Thai speaking passengers. Hand luggage size rules were (generally) obeyed by passengers. Flight arrived about an hour early. FA's were friendly and had good English. Good selection of beverages (and generous amounts). Food was also good. Leg room and seat width was adequate. Good magazine. A few noticeable issues: The turning off of electronic devices prior to takeoff and landing was not enforced by staff and staff were also not strict enough with regards to passengers standing up going to the toilets etc. during taxiing. There could have been more thorough pre-takeoff and pre-landing aisle checks for seat belts etc. by the FA's. Sometimes there were no announcements by FA's when the seatbelt sign was turned on by the captain during turbulence and passengers of whom disobeyed the sign were not told to hurry up and sit down - people continued to move around the cabin. There were seat back TV's (channels) but the content was not working (blank black screens on all channels except for the flight data). FA's were notified but could not be fixed. The safety video needs updating and the audio from the loudspeakers was too soft. There were no night aisle walks by FA's with water/juice - they seemed to disappear after the meal service. Overall good for an African airline and has improved over the past years but needs a few more finishing touches before it is on par with a lot of other major international carriers. Good value for money.","","","Economy","","7.0","3.0","3.0","5.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Walsh Cathy","Australia","2014-09-09","Daytime flight to Bali. Straight after lunch they turned all the lights off? When asked for a drink (just one) the flight attendant seemed like it was a chore! But they weren't busy as three of them were chatting in the galley. Business Class was much like 'cattle' Class. No leg room. The man in front of me reclined right back leaving me with no room. When my husband had to go to the bathroom he had to ask the man in front of me to push his seat back up so he could get past ! We know that it is not Jetstar's fault that this man reclined but in a normal business class seat you would still have room to get past.","","","","","2.0","2.0","3.0","4.0","4.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Brian E Smith","Japan","2015-03-09","Flew Business Class from NRT to BCN (via AMS) in seat 4E of the updated 747-400 aircraft. Besides this plane being ancient and the fact that I felt sorry for all the people by the windows with no direct aisle access I had a terrifically smooth flight. I had heard about and seen photos of odd dishes served but not on this flight. All food throughout the flight was delicious plentiful and served on interestingly designed dishware. Previously I experienced some plastic items but not this time. The AVOD was OK but did not have as recent offerings as their partner Delta and the quality of the large screen was milky. The seat was surprisingly soft and was comfortable in any position including lie flat. The toilets were cleaned throughout and FA were always available in the galley with smiles. The FA were remarkably genial and good at their jobs. There were two toilets dedicated to all of business class and I never once saw an economy passenger try to enter. Overall I loved my flights. The connection on a 737-700 was more of the same with continued good service and food though the intra-Europe seats are not that comfortable.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Siemietkowski","United States","2015-03-09","Excellent flight crews but horrible customer service. Flew IAD to AMS to LYS and had attentive and friendly flight crews. But when checking in on-line saw banner advertising 80% business class and upgraded for IAD-AMS. At IAD learned that I had been ticketed business class only AMS-LYS which is not what I had bought. Of three customer service reps at IAD only one spoke passable English. That one explained that he could not change my ticketing and issue a refund but charged me $64 extra to have two seats by themselves. At AMS friendly customer service also told me they could take money but not issue refunds and could not change seat assignments. Back at home after my trip I called KLM which transfers you to Delta customer service whose recording says it's 2-3 hours to talk to a customer service rep. On-line refund app allows you 200 characters to state your case and (per an annoying pop-up banner) allows no punctuation. Took 40 minutes to submit my refund request. So I would give their in-flight crews the highest rating but their customer service the lowest.","","","Economy","","5.0","2.0","3.0","4.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","B Chitiyo","Zimbabwe","2014-01-13","Flew from HRE-LHR via NBO in economy the HRE-NBO-HRE sector was on the E190 cabin was clean cabin crew were friendly and attentive. NBO-LHR was on the B777-2 seats were not that comfortable could not sleep. LHR-NBO flight got delayed by over an hour. Disappointed arriving at HRE to find out one bag was lost only to arrive 2 days later.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Paul Williss","Australia","2014-09-06","Singapore to Darwin. Jetstar flies out of Singapore at 11.30pm so an overnight flight into Darwin. Flight full managed to score exit row seats for myself and partner for $32 each. Able to use Singapore Qantas Club which was very nice and virtually empty. Having something to eat and drink earlier at hotel then QC Club no need to eat on plane used $10 voucher for bottle of water and wine. Uneventful flight on time only glitch was check-in at Singapore where one person was on though others turned up eventually but don't see why people have to wait because others are disorganised. Still prefer full-service I'm afraid.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Simon Channon","United Kingdom","2015-03-09","LHR - Cape Town via Amsterdam. Because my wife and I are tall we purchased seats in the 'Economy Comfort' zone not cheap at £130 each but money well spent for a trip of 11.5 hours. The flight experience was as good as it could be. The crew were friendly and attentive offering plenty of food and drinks. The entertainment offered on the 777-200 was a bit limited but there was enough to keep us amused. It's the first time was have used KLM for long-haul and based on this trip we'd be happy to use them again.","","","Premium Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","E Kimani","Kenya","2014-01-13","I travelled on 24th December from NBO-DAR. We travelled on quite a new Embraer 190. Very clean though boarding was late we still left on time and arrived on time IFE was working though it was very boring. The crew were constantly hardworking and kind of strict. The return flight DAR-NBO was quite the same a rather older Embraer 190 boarding late again but we took off and arrived on time at least the cabin crew were much kinder upon arrival we found our baggage at the new arrivals terminal which I have to say is the most beautiful African terminal I've seen. With all that I have to say I had the best regional flights ever. Thumbs up to Kenya Airways short haul flights.","","","Economy","","9.0","5.0","3.0","5.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gulamhusein Mubaraka","Kenya","2014-01-13","MYD-NBO. It was an Embraer E170. Took off on time and landed 20 min early. Was travelling with my infant and so they gave me a very good service at both airports - Malindi Airport and Jomo Kenyatta International Airport. Gave me a front seat so I sat very comfortably throughout the flight. In-flight was also impressive was served snacks with very cheery FA's. Got a very nice view of the Mount Kilimanjaro peak which was informed to us by the Captain. Overall I would prefer KQ as my first choice.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","JP Childer","Australia","2014-09-01","MEL-DPS DPS-MEL. Good business class fare. Had an equipment swap MEL-DPS to an A330 which was a little disappointing but still comfy for the 6 hour flight. IPAD entertainment is annoying but we were 1A and !B and used the bassinet to mount them on not much selection in way of movies. Staff really efficient and friendly food excellent massive improvement Jetstar. DPS-MEL B787 really nice plane staff and service just as good 2 hour delay due to late arrival from MEL. Will definitely fly again for the right price and schedule. If they only improved the on time performance.","","","","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Lawes","Australia","2014-09-01","We have just travelled to Hawaii on Jetstar and it was a nightmare from the start. At Melbourne airport we waited almost 2 hours at the check-in desk even though we had done ""so called online check in"". When I told the girl at the desk she told me I was lucky - some people wait 3 hours. Then we waited almost 2 hours on board to get anything to eat or drink because we had not paid the outrageous fee for meals! Since being in Hawaii I have spoken to several of my compatriots who swear they will never travel Jetstar again. Personally I am dreading the return trip to Melbourne on Friday morning. So much for Qantas Frequent Flyer card which I have had for 20 years. A very dissatisfied customer.","","","Economy","","","3.0","2.0","3.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P Browne","United Kingdom","2015-03-04","Amsterdam to Bangkok Business class. Booked seats 9 months before travel and selected seats. On check in day found computer had decided to sit us on opposite sides of the aircraft: as it was our 40th wedding anniversary celebration didn't go down well. Eventually managed to get two seats together. Boarding at Amsterdam was a bit chaotic. Aircraft was B777-300: unsure of the age of the plane but business class cabin in my opinion looked drab and dingy when compared to say Qatar. Seats were OK and everything worked. AVOD worked but choice of movies was definitely limited. Food choice was also limited and wine selection was restricted. General comfort was OK. The really good aspect of this flight was the cabin crew. They were extremely attentive and welcoming especially the senior purser and they were all very professional. In spite of that I will not be considering KLM again especially as the flights undertaken do not appear to have been added to my Flying Blue account.","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Paul Williss","Australia","2014-09-01","Flew Darwin to Singapore my first time flying Jetstar. Plane is an Airbus 320 leaves Darwin just after 6am. Check-in was fine no delays. Able to use Qantas Club before boarding though QC at Darwin currently being renovated so food limited and no coffee. Comfort on plane ok better than I thought used $10 voucher to purchase sandwich and bottle of water. Chicken sandwich awful flight made up half an hour staff fine. I'm afraid I prefer full service and have everything included plus decent food. Fare was $200 return including QF points and voucher.","","","Economy","","5.0","3.0","3.0","1.0","1.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P Browne","United Kingdom","2015-03-04","Bangkok-Amsterdam in world business class. Boarding at Bangkok was OK. Travelled in seats 77a and 77b on 747-400. This cabin is reasonably laid out but the decor reminded me of early thirties Odeon cinema: rather lifeless and lacking warmth. Seats were OK and everything worked although the headrest was non adjustable. AVOD worked but limited choice of movies. Toilets were clean and had a good range of toiletries. Food was OK not outstanding although compared to the outward journey it was better. As on outward journey the cabin crew were excellent and went out of their way to ensure that wherever possible they made the journey as comfortable as possible. I can't say that I was over impressed with KLM and would not travel with them again I would use Air France.","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","David Hansen","United States","2014-01-06","Flew from NBO-AMS then connection on KLM to the US. I fly using this itinerary every six months and have done for the last four years. Rather mediocre service. This flight was delayed for two hours due to the fact that the passenger loader was not working. No announcements were made in the lounge. The Simba Lounge was closed to me even though I showed the Delta Club Membership. Check in at the counter was sub-par as was lining up for Immigration. Asked for water for medication I was taking three times. If you are sleeping they do not serve you nor leave the headset etc in the magazine pouch in front of you. On arrival in Amsterdam you are met with armed security personnel checking your passport.","","","Economy","","5.0","2.0","2.0","3.0","2.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","David Hansen","United States","2014-01-06","Flight from NBO to MSA. Good experience and seem like high standards. Used the SIMBA lounge as well. There was a huge storm in NBO and the staff checked and rechecked the boarding passes. An elderly lady was in a wheelchair and couldn't don the plastic raincoats they gave us for the trip to the plane (no passenger loader). No one helped her with the raincoat. I helped her and then asked the KQ Staff to help out. They just stood around I guess expecting to be told what to do? Another check by the loading stairs then another check at the entrance of the aircraft with lines forming and people getting wet. Otherwise the flight was ok.","","","Economy","","7.0","4.0","3.0","4.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Ivancic","Australia","2014-08-28","17/8/2014 JQ960 ADL-CNS and 24/8/2014 JQ963 CNS-ADL. Both flights were very pleasant. The cabin was very clean. Check in staff both friendly and polite in Adelaide and Cairns. Welcomed aboard both flights by friendly crew. Flight attendants were polite friendly and very helpful. Service was excellent. Seats were comfortable and food very nice. This is the only direct service to Cairns from Adelaide and Jetstar have nailed it. This is a low cost carrier but by far the best in Australia.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Lubis","Indonesia","2015-02-24","CGK-AMS-LHR-AMS-CGK. Took 4 flights with KLM in one week first leg is the long haul CGK-AMS with a Boeing 777-200 unfortunately KLM is still in the middle of refitting the cabin of B777 and we still get the old plane with very small PTV with blurry picture. Paid for Economy Comfort for this leg and got the first row bulkhead seats which has tremendous legroom. In flight service is good and friendly but the hard products really needs to be improved. Second leg AMS-LHR in a very old and small Fokker 70. KLM should already retire this type of aircraft but they did maintain the plane well it was clean and in good condition. Only the noise of the jet engine really bothering us as we sit all the way in the back (Fokker planes has the engines near the tail of the aircraft) luckily the flight to London is only 45 minutes. A cake and drink service is provided during this flight. Third leg London Heathrow to Amsterdam in a Skyteam livery Boeing 737-900 good legroom and service is similar as the AMS-LHR where we get a cake and a drink. Last leg AMS-CGK with a stopover in KUL also in an old non refurbished Boeing 777-200. Good thing the crew really performed well and deliver prompt and good service most of the time. Hopefully KLM is refitting their Boeing 777 flights quick enough as their fare is quite competitive and quite satisfied with their inflight service only hard products need improvement.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ian Smith","United Kingdom","2015-02-24","Glasgow to Johannesburg via Amsterdam return. First flight in the morning at 06.00 on a 737-700 on the short flight to Amsterdam. The next flight to Johannesburg was on a 777-300 sitting in the aisle seat in the middle row of four which was comfortable and had enough room and it was the same on the return flight too. On both flights there was nobody beside us so my wife had three seats to stretch out and sleep. The flight back to Glasgow was on an Embraer 190. The crews on all the flights were excellent on the short flights we received a sandwich/snack with coffee and juice and on the long haul flights we received a very tasty hot meal a liqueur with coffee ice cream and the crews came around with plenty of water and juice to keep us hydrated. For economy class the level of service was very good and will happily fly with KLM again.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Trent White","Australia","2015-02-24","KLM Asia: Was an interesting flight and was glad to get to the destination in the end! Flight was delayed in leaving due to a crew change pilot then took a wrong turn on the run way and we were stuck waiting for a while. Most of the passengers were just stuck waiting in their seats - the crew had not passed around the headsets so there was nothing to do. Had pressed the service button while waiting to get a set but the crew just stayed in the galley talking to each other (not in their seats waiting for take off). Once we left the IFE was good food was ok - they were serving cups of coke but not cans - although if you asked for a Heineken you got a can?","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Heather Horseman","Australia","2014-08-26","We flew Jetstar to Singapore as Qantas no longer flies from Perth on 8 August. The flight was due to leave at 00.05am and we were dropped off at the airport at 9.45pm. It was not until we arrived at the desk that we found out the flight had been delayed until 10.55am and all we were offered was a food voucher. We were not notified of any changes via email or SMS event hough the airline had both. Another couple had driven for 3 hours to get to the airport and therefore had to find accommodation overnight. If we wish to use our points to go overseas we have to fly Jetstar. Come on Qantas pick up your game for Perth or you will lose all customers. We are looking at using our points and going to another company.","","","Economy","","3.0","3.0","3.0","0.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Cameron Noel","Australia","2014-08-18","My wife and I flew starclass / business from Melbourne to Bangkok return.it was much better than we had expected cannot see what people complain about if they had the same service as we did. You are not paying several thousands return on these flights so what you receive is very good value for money from Jetstar. We have already booked one way flights from Honolulu to Brisbane after a cruise next year in star class and we are looking forward very much to that flight. Inflight and ground crews were all very good.","","","","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gulamhusein Adnan","Kenya","2013-11-27","NBO-MBA. It was a new Embraer E190. Flight was on time. Flight was full. FA were in a sparkling mood ever smiling and welcoming. Was served with nuts and soft drinks. Good information from the First officer. IFE was working but flight time was short. Overall had a nice flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Eric Baker","United Kingdom","2013-11-27","We flew overnight LHR to Nairobi then back overnight 8 days later after our Kuoni safari. Both were 777-200 quite old but seemed well maintained. Seats 3-3-3 firm but leg room OK. Seat allocation very good: on outward trip it was under 80% full and they gave us 3 seats for the 2 of us. Staff very cheery and efficient drinks plentiful food good except breakfast on return (boring no fruit). Toilets kept clean & dry. Took tablets so can't comment on IFA. No problems at Nairobi airport despite the fire.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Rose","Australia","2014-08-18","MEL-BKK in economy. Booked Jetstar on this route a number of months ago as it was advertised on their website as B787 Dreamliner service. Received an email from Jetstar two weeks before the flight informing about 'schedule change' which should've read 'equipment change' as they substituted A330 Nightmareliner service instead. Typical Jetstar lack of truth in advertising and false information provided at booking. With two weeks notice this was not maintenance related but rather it was planned. No refund offered despite the B787 being the only reason I booked. The flight itself was typical Jetstar. $46 for my checked bag $20 for an 'up front' seat $59 for the 'plus' package etc. Nickeled and dimed to death. Old plane poor condition little legroom completely inadequate IFE with mind numbing looping of inane videos on circa 1990s monitors throughout cabin. On balance overpriced for what it is which is the core Jetstar problem. On the positive side the all Thai crew was warm friendly efficient and professional.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","O Derry","South Korea","2015-02-18","Flew from Seoul/Incheon to Amsterdam on a midnight flight and couldn't be happier with how the staff handled us. We were travelling with a 2 year old but they made sure we had everything we needed (probably so the other passengers wouldn't have to endure the rath of a 2 year old but nonetheless) and we ended up having a very pleasant flight and didn't bother anyone else on the plane. We had seats at the bulkhead which have some extra legroom but compared to Air China Southern who we flew back with on a codeshare the plane was very cramped considering the average Dutch person is quite a bit taller than the average Chinese person. Overall though very happy with the flight on time despite bad weather and especially the crew who are very friendly and helpful.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Sean","Singapore","2015-02-18","Flew from SIN to AMS return. Very poor economy class seat especially for intercontinental flights above 10 hours. Seats are extremely squashed (not sure why KLM adopted a 3x4x3 seat layout when other long haul airlines rarely do). Recline is absolutely horrendous for an overnight flight - the seat was definitely not suitable for a night's sleep maybe only a short 30 minutes nap. Furthermore KLM's economy class tickets are not cheap - merely cheaper than top notch Singapore Airlines by 120 euros. Therefore I do not get why KLM is so cheapskate to pack so many people in economy class on very poor quality seats. The seats are so cramped that passengers have so much difficulty getting in and out of their seats to use the lavatory! That said the service was good and the flight attendants were meticulous and more than happy to walk around offering snacks and drinks every hour even when passengers are asleep. Nonetheless never on this airline again for long haul flights maybe a short 2-3 hour one.","","","Economy","","2.0","1.0","4.0","4.0","3.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Max Johnson","Canada","2015-02-18","KL713 Amsterdam - Paramaribo January 2015. Absolutely superb. The new KLM Business Class is excellent. I had seat 1A a single seat which was comfortable offered plenty of personal space and was quiet. The service was attentive and discreet and the food and beverage service quite fine' most certainly comparable to US carriers' First Class catering. Everything about the flight went well from check-in to arrival in Surinam. I like this new KLM product and will be back to try it again!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","E Willett","Japan","2014-08-14","I flew 4 times in two weeks with this airline. Narita to Cairns Cairns to Sydney Sydney to Melbourne Melbourne to Japan. At Narita Airport the staff were friendly I would expect nothing less in Japan. Australia is where the drop in service is found. The first few flights were fine. Staff seemed a bit unfriendly. Melbourne was a whole other story. Ticket counter staff: The staff were chatting with each other and did not notice me standing in the economy line. The girl took my passport without a greeting and continued talking to her co-worker. In a condescending tone said ""You know this flight is 2 hours late right?"" Never an apology for the inconvenience. I was given my ticket with no explanation about where the gates were or how to handle this delay. I decided to wait at the gate and get information there. The 11pm flight now said 1.30 departure with ""Closed"" next to it. I had no idea what this meant and other customers seemed confused as well. My ticket said 12.30 boarding in pen so I just waited. At 12.45 a gate staff member came to the gate but made no announcements. At 12.50 we find out they will start boarding at 110 once the plane has been deplaned. Boarding: The female gate attendant at least said thank you to each customer the male said nothing. Just scanned all of the boarding passes like a robot. I was surprised they never checked our passports even though it was an international flight. Flight: The flight had about 100 people. The airplane could probably hold about 340 people. Still all the customers were assigned seats right next to each other. The flight crew announced that ""You may notice how empty the flight is. Please wait until we are in the air to choose new seats."" Once we were on the plane the pilot needed to get the weights and the flight crew needed to remember where meal customers were seated so they prohibited seat changing. Very poor customer service by airport staff! Flight: The seats were actually very comfortable. My intention was to sleep through the flight. Unfortunately my ticket said meal on it unbeknownst to me so 2 hours into my sleep the flight attendant jabbed my arm to wake me up and give me the food. Her exact words? ""You ordered the meal."" As we were landing the flight crew (not the pilot) made an announcement to thank us for flying and finally apologized for the delayed time. All in all - not the best experience. The food was good. The IPAD rental is ridiculously expensive and from what I heard doesn't offer a lot of selection. The flight attendants seems rushed or irritated when they did their jobs. The ticket staff were unfriendly. I'll fly Jetstar for the price but never for the service.","","","Economy","","5.0","5.0","1.0","4.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","R Matheson","Australia","2013-11-10","Bangkok to Nairobi. Old Plane with passengers already on board transiting from China food and rubbish everywhere. Ripped seats that do not recline. No music or TV/Movies at all not even a large screen nearby. Very long flight with young children with no entertainment would not fly with them again. We had ordered a child meal but were told they had run out.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Anders Pedersen","Denmark","2013-11-10","NBO-JUB (Juba South Sudan)-NBO. Excellent flights in a new Embraer 190 both ways. Aircraft clean and appealing. Onward flight on time full service 3 option hot meals offered. Drinks plenty inc alcoholic beverages. FA service excellent despite flight completely full in both classes. Granted lounge access in NBO and 60 kg luggage due to Skyteam gold status. Flight back to NBO also about full. Departed 30 Minutes prior to scheduled (arrived similarly early). Food was less good only 2 options (goat and chisken) and of much smaller size and meat was grinded. 2 wines are offered (absolutely undrinkable). Inflight entertainment not working despite individual monitors mounted. Power outlets at every seat. Tickets expensive as KQ enjoys very little competition on the route.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","2.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Gerner","Australia","2014-08-14","Flew JQ946 Melb-Cairns on a weekday service. The check-in at Tullamarine is a bit chaotic and could be made a lot simpler with a couple of decent signs. The flight was on time and the crew cheerful and efficient. The range of movies on the in flight paid-for iPad was very limited and not really worth the money. The luggage arrived quickly after arrival in Cairns. Overall value for money.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ian Patrick","Kuwait","2015-02-12","Flew with KLM Business Class from London Heathrow via Amsterdam to Dubai. Check in at the Sky Priority desks was quick polite and seamless. FastTrack was quick and the Skyteam Lounge at Terminal 4 Heathrow is excellent. Boarding was efficient with priority very clear for Sky Priority passengers. The short flight to Amsterdam was very good with a high quality snack and very friendly crew. Arrival at Schipol was 20 minutes early. Unfortunately Schipol Airport is undergoing refurbishment which makes it something of a mess but the lounge was welcoming and not too crowded. Boarding from Gate E7 was very disappointing. It was a mess. Everyone had to go thru a security check and the queues were long. Then once thru security it was standing room only. Boarding was just a rugby scrum as people tried to get out of the claustrophobic boarding area. On board the Dubai flight the crew were very welcoming. Departure was on time and the on board product was very good. I am used to the KLM Business Class seat and while it may not be a flat bed it is fine for the approx. 6 hour flight to Dubai. Food was as usual of a high standard as was the overall cabin service. I have been loyal to KLM for many years and that loyalty will continue.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Richard Olsen","Australia","2014-08-11","I was supposed to fly out yesterday on JQ37 unfortunately they cancelled the flight due to ""engineering requirements"". They didn't let me know in advance I didn't find out until I was dropping my bag in. I was given the option of trying again in 24 hours or take a refund and try another airline. Being late in the afternoon I had no other option but to cancel my trip. I wouldn't fly with Jetstar. I would strongly discourage anyone from flying with them if punctuality is important to you. It surprises me they are three stars. Frankly for no showing of flights they should barely be one star.","","","","","","0.0","1.0","0.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Anthony","Australia","2014-08-11","This was the first time I have travelled on Jetstar and since Qantas does not fly from Perth to Singapore I thought I would give Jetstar a try. What a great mistake that was! Yes I understand it is a budget airline but there was no service at all when they delayed the flight for more than 12 hours! I got to the airport about three hours in advance when ground staff said one can check in only two hours prior. An hour passed and when I approached them again to find out the flight had been delayed until the following morning at 4.40am and passengers would be able to collect a meal voucher worth SD$8.00 and that was it. We could not check in until 6pm. The least Jetstar can offer is some bottled water and increase the meal voucher which is less than Aus$10. To hang around with luggage for so many hours at terminal 1 is not fun at all and an inconvenience. Almost all the passengers said they will never fly with Jestar which I think is sad just because the management cannot be bothered to show that they actually care about their passengers.","","","Economy","","","2.0","1.0","0.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Wagner","Australia","2014-08-11","JQ415 OOL-SYD Airbus A320. Great end to our holiday with Jetstar. We arrived at the airport early enough to get transferred from JQ417 (departed at 13.30) to JQ415 (departed at 12.20) free of charge. Leather seats were comfortable however we didn't get to choose seats free of charge when booking. The staff were pretty friendly and the food/beverages and entertainment was good.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Carrera Pm","Netherlands","2015-01-28","KL808 7 Jan 2015. KL807 25 Dec 2014. I have been flying KLM rather regularly now since I need to maintain my Flying Blue membership. Sadly I still miss my Miles and More days especially flying Lufthansa. Like Lufthansa KLM is indeed reliable. But it is bland - or blander if one doesn't think highly of Lufthansa. My last flight with KLM - long haul to MNL and back to AMS was ok but the business class seats were the old ones. Service was rather poor as the flight attendants designated to and fro TPE (both) failed to deliver on my request for a drink and when followed up would say that they can no longer serve any drink. The lounge in MNL is awful. And the stop in TPE wastes passengers' time.","","","Business Class","","7.0","3.0","2.0","2.0","2.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Hilton","United Kingdom","2015-01-26","What can I say about long haul KLM? A true tale of extremes: Pros: Value for money (only £560 return ABZ-SIN via AMS). Lounge at AMS (free food drinks wifi and showers via Petroleum Card). Food and Beverage onboard was to a surprisingly good standard for economy airline food and freely available. Staff were attentive and helpful. Cons: Seat didn't recline anywhere near as much as it does in any other airline Ive flown with and felt really cramped - I found this odd given the Dutch are the tallest in the world! IFE was so dated and a limited poor selection of music films and TV. Cabin decor is dull. All in all not too bad but the cons niggled away at me.","","","Economy","","7.0","2.0","4.0","4.0","1.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Geoff Reid","Canada","2013-11-04","Terrible experience with Kenya Airways. Flew from London to Nairobi in September. After losing our luggage they didn't seem very concerned or willing to help. We had to keep complaining to get them to do anything and kept getting passed from one employee to another. The next morning we had to fly from Nairobi to Kilimanjaro on Precision Air which is a subsidiary of Kenya Airways and got bumped from our flight until 12 hours later. Then they didn't take anyone's luggage on the flight! They told us that the luggage would arrive the next day but it didn't arrive until 4 days later. By that time we were on Mount Kilimanjaro using rented and purchased gear. At no time did the airline offer to reimburse us. Finally at the end of our trip we had to fly on Kenya airways from Nairobi to London. We arrived at the airport 3 hours before the flight and when we checked in the agent told us we were on standby! We created a big enough stink that they gave us our boarding passes. Then the flight was 3 hours late departing. Also on both Air Kenya flights the food wasn't very good and the inflight entertainment units didn't work well. If we ever fly back to Africa we would never fly Kenya Airways again.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gulamhusein Shabbir","Kenya","2013-10-22","MBA-NBO-CAN-NBO-MBA. It was a quite old Boeing 767-300ER but well maintained. Flight was on time. Very hard- working in a sparkling mood and attentive airline crew members. Good information from captain and purser. I was impressed. Keep it up Kenya Airways.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Klauer Joanne","Canada","2015-01-26","I travelled YYC-JNB return. They made the 22 hour journey enjoyable! KLM staff are professional and friendly my seat was comfortable the plane was clean and the food was good. My only complaint is the lounge at AMS. What a waste of time and load of unnecessary aggravation. Crowded staff ignored me and I never did get my much needed shower. I didn't even bother with it on the trip home and just did a modified sponge bath in the public bathroom with wet wipes.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Anders Pedersen","Denmark","2013-09-16","NBO-KIS-NBO domestic 11-14 September respectively. Both flights on time. Aircraft's (Airbus 320 and Embraer 190 respectively) were clean and well-functioning. The temporary airport in NBO now have established a cozy tented temporary lounge for elite flyers good initiative as compared to 2 weeks ago. Drink and snack (2 bags of nuts) service on board but no hot drinks offered (50 minutes flights). No entertainment. No gate corridors must walk on the tarmac to and from plane. FA staff nice and caring despite busy. VIP-lounge in Kisumu accessed (by Flying Blue gold card) but must pay for all the items served.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Bassett Kevin","Australia","2014-07-29","JQ 29 MEL-BKK Business Class. Boarding: There was a business class first call. However despite 2 doors economy marched through the business cabin. It is an economy airline. No great fuss and we were up and away. On the plane: After some tine refreshments were served and cleared. Up in the air: Orders taken for meals and immigration cards out and with no great rush a hot towel arrived. Cruising: Drink served and soon the meal which was pretty good appeared. Cheese and wafers and fruit and a glass of lovely Rutherglen muscadelle were great. Inflight service: Once ""service"" is over staff become very scarce and those who are about do not overtly seek eye contact. However a walk into the galley is greeted warmly and efficiently for any small request. Inflight crew: The captain and second were good on announcements and I look forward to having them up front again. The cabin crew were efficient and courteous but you felt that was the extent of the service offering. I was sitting next to an off duty staff member and was not greeted with a hello or any form of inquiry as to my flight for the duration of the flight. I suppose that is what separates the great airlines from the good airlines? If you love your product or just go to work is demonstrated by behaviours not platitudes of company jingles. Overall: Great plane and cabin and faultless service for most part. For the money Royal B and China E and Air Asia are strong competitors but there is a certain Aussy feel good on board especially with the majority Thai staff. In summary: Not a pretender a solid contender but could be be a class leader.","","","Business Class","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Marcus Nyberg","Sweden","2015-01-21","Stockholm - Amsterdam - Nairobi return. The outbound journey was very pleasant with everything going very smoothly and the comfort in terms of seating food and entertainment was just fine. However when going back home we were notified that our flight was cancelled for unclear reasons that KLM did not want to tell us (we still haven't gott any explanation more than two months later). We got a less comfortable alternative journey home which worked out alright. I guess cancellations can happen but the way KLM handled this one makes me a bit hesitant to choose them again.","","","Economy","","4.0","4.0","4.0","4.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Anders Pedersen","Denmark","2013-08-26","NBO-EDL-NBO. Domestic flights all on time. Due to the newly burnt NBO airport boarding was primitive and lengthy and we were 5-10 passengers who lost our flight due to lack of calls for boarding other routes were announced clearly. As there was a mess in the temporarily domestic airport there were no facilities no signboard nor search for passengers. Strangely enough my luggage was unloaded (correctly) but I was furious as I was accused for No Show despite sitting straight in front of the only exit way in the tent where all domestic passengers had to walk through to their flights. However some apology was received and they rebooked me instantly for the following morning but only as a “prioritized waitlist passenger. However I got the last seat and was pleased to eventually get it. Otherwise all flights on time pleasant FA-service and good announcements on board. Almost new aircraft's Embraer 175 and 170 respectively. No lounges available despite holding SkyTeam Gold. After request they offered me 1 snack and 1 soft drink in Nairobi. The lounge in EDL not available for non-VIPs.","","","Economy","","5.0","4.0","4.0","3.0","0.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","I Orosz","Australia","2014-07-17","BKK-MEL Star Class. 4 hours delay from BKK but staff handled the delay in a professional way. Seat wide and good legroom and recline food delicious and managed to get some sleep. Overall very satisfied.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Rod McGuire","Australia","2014-07-17","Hobart-Sydney on the evening service. Check-in was quick and easy. Was offered exit row seating (at no extra charge) and accepted gladly. This makes a huge difference. Seats are not the most comfortable but what can one realistically expect on a budget airline? Departed slightly early and arrived earlier. Baggage was on the carousel when we got to it. Ground and cabin crew were delightful.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Pidlaoan Christian","Canada","2015-01-19","Return flights from BRU to YVR via AMS after New Year. BRU to AMS flight delayed due to late arrival of incoming aircraft by 15 minutes we boarded the plane Captain was there to greet all pax upon boarding. Then captain took PA to inform us of further delay by 30 minutes as Schipol Airport have strong winds and to delay take-off in BRU until weather in destination cleared. Most pax including me had tight connections but again managed to catch onward flight. KLM is a very efficient airlines when it comes to baggage handling with tight connections. Food and drinks offered are ample and nothing to complain about. What amazed me is during second meal service 2 hours before touchdown in YVR I asked the purser for coffee but responded that it will be offered after the meal service are all done and after an hour she still recall that I asked for a coffee given the flight is totally full and very busy.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Pidlaoan Christian","Canada","2015-01-19","Flew from YVR to LHR via AMS and it was eventful one as cabin crew dealt with medical emergency 10 minutes before scheduled touchdown in AMS. Captain asked all pax to remain seated for 20 minutes but still managed to catch my onward connection. Service by flight attendants are warm and friendly food offered for dinner and breakfast were sufficient and tasty. Rounds of water and juices offered very frequently between meals even though snacks and drinks are available at the rear of the cabin.","","","Economy","","7.0","3.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Gittens","United Kingdom","2013-08-21","LHR-NBO-LHR. LHR-NBO departed on time aircraft was a very tired 777-200 ER NVOD didn't work food was very poor the only upside was the flight attendants who were always helpful! Seats were extremely uncomfortable and I could feel springs. Most airline food is never very good but this was awful it was very over cooked and was all stuck together. NBO-LHR departed over an hour late as aircraft was parked at the wrong part of the airport so we were made to sit in a tent on the apron in darkness until someone got fuel for a generator once on the aircraft it was again a rather tired 777-200 ER and was again in a seat which probably hasn't seen a cushion in 10 years! NVOD still didn't work which made for a long flight. Food was marginally better. Again I cannot fault cabin crew who were very attentive. Overall though it was not enough to make me want to book with KQ again.","","","Economy","","2.0","1.0","4.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Petrone","Australia","2014-07-17","We flew with Jetstar last week and it was the worst flight I have taken. We were coming home from Phuket arrived at the airport to be told our flight was canceled! No email no SMS letting us know. We flew to Singapore (which was scheduled). To be passed from one queue to another where no one seemed to know what was going on. To cut a long story short it took us 30 hrs to get home to Melbourne via Perth (with a further 3hr wait) to eventually be put on a Qantas flight. Do yourself a favour and do not fly internationally with Jetstar.","","","Economy","","1.0","1.0","3.0","2.0","3.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Gibson John","Australia","2014-07-17","Flight from Sydney to Phuket on a ""Dreamliner"". Typical Jetstar. An hour late leaving after already changing the schedule a few weeks before. Gave the usual lame excuses. I decided on this flight as it was direct. There were cheaper options but this was more convenient. The seats are definitely more comfortable than their older planes. They can't bring themselves to actually give you anything - not even a cup of tea on a 9 hour ride. It's a nickel and dimes show always. I paid quite a bit for their ""entertainment"" package but this was a rip off. Not much on offer. You would be better off loading up a few sticks and bringing your laptop or iPad. If I could have avoided them I would have but the choices are limited and they are not cheap tickets.","","","Economy","","5.0","4.0","3.0","1.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P Rubenstein","Canada","2015-01-19","BKK-AMS B747 in the updated business class. Despite booking a specific seat and confirming it 3X I did not receive the seat. This was unacceptable and the airlines response was sorry too bad. Not the most intelligent way of treating a business class client. Check-in was disorganized and time consuming which was very odd for BKK because I have never experienced this at BKK. Part of the problem is that there is a scrum approach to check in. Boarding was equally disorganized and unusually unpleasant for business class on a BKK long haul. The plane departed late and arrived late but the Captain's honest explanation made it a non issue. The professionalism carried through to the on board service crew who were some of the most cheerful and efficient FAs I have experienced. Meals were disappointing as they were uninspiring and overly salty. Beverage selection was decent. The new seat left me with a sore back after 12 hours. KLM missed an opportunity to catch up with airlines such as Cathay EVA and ANA as the new seats are nothing special and still leaves KLM as a class below the aforementioned airlines. The amenity kit while nice looking was basic and again not as useful as Asian carriers no slippers were provided which is unusual on an Asian flight. Nor was I able to get a newspaper. First time on a long haul flight where newspapers were not available to me in the cabin. IFE was varied and ok although the map program is as bad as Air France's and not very informative. Overall it was a generic flight that got me where I had to go safely. The Dutch flight crew were excellent while the Air France/KLM ground crew in BKK were mediocre. I would not recommend KLM as a carrier on this route unless a direct flight to AMS was required as there are much better options available with the Asian carriers.","","","Business Class","","7.0","3.0","5.0","3.0","4.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Cherry","Denmark","2015-01-19","Abu Dhabi - Amsterdam - Billund. Flight crew were ok. Not very helpful at times. Food was below average. Toilets were not very clean and my seat was Broken! Entertainment system out-dated and on occasion had ear piercing noises. Wont be booking with them again.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","F Njenga","United States","2013-08-11","USA-AMS-NRB. Flight fine until we got to NRB late evening and had to deal with Kenyan customs who extort money. I had no extra or overweight luggage but was told I had to pay duty for my toddler nieces and nephews clothes while I watched multitude of passengers go by with extra tots. NRB-AMS-USA flight had the worst meals: breakfast croissant and bread. FA's appeared tired and bothered when requested for anything especially water. The food products were dirty: yoghurt with old dried yoghurt on the side tray appeared messy/haphazardly setup. Food was better when it was under NAS. Service has really declined what a shame!","","","Economy","","3.0","2.0","3.0","2.0","4.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M McGarry","United Kingdom","2013-08-04","Overnight flight to Nairobi from Schipol. Seating was very uncomfortable where sleep was near impossible. Service onboard was attentive. On the return flight to Schipol I found the food tray to be dirty. Service was reasonable but not as good as the outbound flight. I have flown with Kenya Airways for some 9 years for some reason the overall service has slipped. I've just compared Kenya Airways with BA where the cost is some £400 higher the journey time is much reduced and I would be reasonably confident that BA can match or beat Kenya Airways on service.","","","Economy","","2.0","1.0","4.0","3.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Rikalo","Australia","2014-07-15","I have travelled from Bangkok to Melbourne on 10/07 with the new Boeing 787 JQ30. I have never experienced such poor seat design and configuration in my life leg room is non-existent if you drop something on the floor you can not pick it up. Width of the seats is such that you have to keep your hands in your lap at all times. Seats can barely recline. I'm not a big person. They crammed 340 passengers on this plane which normally carries 250 people with other airlines. I will never fly with this company again and I highly recommend to all other travellers to avoid flying with them no matter how the cheap fares are. Such a waste of a ""Dreamliner"".","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Olle Laprune Yann","Mexico","2015-01-14","Mexico City - Amsterdam B747-400 Combi Check-in was very efficient the flight was delayed 10 minutes. Food wasn't really good Crew were friendly and very professional IFE was good with lots of recent movies and music. Flight was good overall with just the delay and the bad food.","","","Economy","","9.0","3.0","4.0","2.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Klaus Malling","Denmark","2015-01-14","CPH-AMS-LIM and return in November 2014. All flight were on time or a little below schedule and on all flights the staff were friendly and informal - a nice experience as usual. Food was OK nothing very fashionable and drink service as expected (although on return flight no vodka for Bloody Mary was available). IFE good especially - as expected - in audio rock music section which in KLM is among the best in the air. The only complaints are about the seating in B777-300ER. Formerly I have flew the 777-200 with 3x3x3 option and found that very comfortable. The 3x4x3 is not ideal. You could for a small fee get slightly more space for legs but not broader seats and the new arrangements are both narrow and hard. Paradoxically seats in the short-haul B737 are much better. But KLM offers in other aspects great service and often good prices.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Anders Pedersen","Denmark","2013-07-31","DXB-NBO operated by Kenya Airways codeshare with SU. Boeing 767-200 in a 2-3-2 seat configuration. Aircraft a bit old but well maintained. Flight full. Overbooked on business class 1 person was downgraded. I got one of the very last seats in the middle of an 2-3-2 configuration. But the staff were good hard-working in a sparkling mood and attentive. Ordered 2 drinks and was given 2 of each (as to make up for busy FAs and few rounds of service). This happened to everybody who cared but only at the first service- IFE on large plenum screen worked surprisingly well. Good information from captain and purser. Aircraft parked far from gate. Luggage delivery at the belts in Nairobi messy with tonnes of unpicked suitcases all over the place. Monitors were not properly working thus need to check 6 belts to get luggage as staff were giving incoherent information.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Oscar Nyholm","Australia","2014-07-15","I flew from Melbourne to Phuket on the new Dreamliner Star Class. The business class on the 787 is the exact seats on the Qantas A380 Premium Economy and the food of Qantas Domestic Business Class but better! The food was fantastic and the entertainment was good. Since I'm a Qantas Club member I got lounge access at both Ports so no Max Bundle needed. I was travelling with my wife and child. The overall price for all 3 of us return was only $3700! Because we needed baggage we needed to select the max bundle in economy and that added up to $4100. I couldn't believe that I was flying business class cheaper. Flight was good and the Australian Singaporean and Thai crew were excellent! One thing was that the boarding was from the front door so all the economy passengers were just looking at us like 'why would you pay that money?'","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Robert Walbeek","Netherlands","2015-01-14","Flew from Amsterdam to Shanghai on New Years day. Flight on time food ok service ok so actually nothing to complain about.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Lawrence Mensah","Kenya","2015-01-14","Comfort Plus section is a major disappointment. Seats are narrow extremely uncomfortable and offer actually less value than some economy seats. As much as possible I will not choose KLM for future flights. I have flown Air France's and British Airways' Premium Economy classes and they are much better.","","","Premium Economy","","","1.0","4.0","3.0","4.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Kemp","United Kingdom","2013-07-30","Nairobi - Lusaka in July 2013. Was worried as have experienced KQ's long haul service before and Nairobi airport is horrendous. However this was a great flight. New Embraer 190 individual IFE (that worked!) good in-flight service. Departure/arrival on time. Given they have no real competition on this route I was impressed.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","C Jardine","United Kingdom","2013-07-30","CDG-NBO-EBB and EBB-NBO-AMS. First flight was an hour late in departing IFE had a horrible crackle only 5 movies on the 767-300 one of which they only showed half of. Food was ok school dinner like really only got a lunch meal (pasta followed by chicken curry and apple pie) dinner was a tuna roll which is not a dinner considering the flight was landing at 9pm and 9 hrs long. Seats were uncomfortable material very lose and faded. NBO-EBB was a brand new Embraer 190 excellent comfort leather seats steak and cheese roll much better same on the return leg but got a continental breakfast. NBO-AMS was a 777-200er similarly poor condition but had new IFE 20+ movies but some didn't work. My IFE worked on the my side of the plane (seat fghj) the other side (a-e) were all broken meals again were poor. Won't be flying again KLM BA or Emirates next time.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Andrew J Howard","Australia","2014-07-13","Jetstar positions itself as a discount airline in Asia. I would rate this airline as the worst in the world. The service is pathetic. Check-in slow. Every time I have flown the flight has been late. Today the flight is 7 hours late. There is no recognition of Qantas platinum frequent flier status at check-in. No priority baggage. Extra fees for seat selection and charges for bags. If I had been on any other airline I would have received at least some courtesies as a frequent customer. I have been trying to upgrade my Tokyo to Melbourne flight for two months. I booked through Qantas. When trying to upgrade Jestar says you need Qantas to upgrade the flight. But Qantas says they cannot access Jetstar a system because it's a different airline - so upgrade with jetstar. On the flight the entertainment system is very poor. The food awful. I flew business class from Melbourne to Bangkok. The food was terrible. My seat would not recline properly. In truth - it's like flying a 1980s business class seat. And the planes feel about the same.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Watson","Australia","2014-07-13","Recently flown with Jetstar to a number of destinations and can only offer praise for the ground staff and flight crew. I require special assistance and they made sure I received all the help I needed were friendly and efficient. The flight experience was a pleasure. The only drawback with Jetstar is the add-ons when you purchase your ticket. Add on baggage. Add on insurance. Add on donation. Add on seating allocation. Add on forward seats. Add on extra leg room. Add on carbon offset. And the worst is the booking fee they slug you with at the end which can be up to or more than $34. Ouch! Overall I would recommend Jetstar on the basis of good service for short haul flights. Just watch out for those extras.","","","Economy","","10.0","4.0","5.0","0.0","1.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Kevin M Bradley","Canada","2013-07-09","Outbound: YYZ-JNB via AMS and NBO. Inbound: JNB-YYZ via NBO and AMS. Flew KLM on YYZ-AMS on an old soon to be retired mighty MD-11 but the cabin looked new. Flight on time. No PTVs in Business Class but I slept almost the entire flight. Service was great. Had an 8 hour layover in Amsterdam. Nightmare began when boarding the AMS-NBO flight. Plane was a moderate Boeing 777-200ER. Garbage all over the floor no PTVs seats that can't recline for standard Business Class and some broken tray tables. Left an hour late. The food for Business Class looked like plastic and it somewhat tasted like plastic. Arrived 15 minutes late the next morning. Nairobi's airport was in very poor shape. NBO-JNB - Luckily it was the gate next to where I arrived. Flight was operated by an old Boeing 737-700. Seats better than AMS-NBO flight cabin clean but some tray tables were missing. Flight delayed because of morning traffic congestion. Flight attendants very polite. Arrived later than scheduled. On the return the JNB-NBO flight wasn't delayed but the Boeing 737-700 was awful. The next day we board at around 8am but the plane wasn't even at the gate. A replacement airplane a very poor looking Boeing 767-300ER was towed to the gate at 9.00. Boarded at 9.45 and left at 10.15. Served the worst breakfast and lunch. Arrived an hour late in Amsterdam. Had a 5 hour layover waiting to travel with KLM. Aircraft was a new Airbus A330-200. On time flight even arrived earlier in Toronto. Business class cabin was great. No PTVs though. This will be the first and last time I will fly Kenya Airways.","","","Business Class","","1.0","1.0","1.0","0.0","0.0","","","0.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","W Newton","United Kingdom","2015-01-11","My wife and I flew from Singapore to Bali on 23rd December 2014 - never again. First problem was with an officious male steward who although I knew where my seat was insisted on looking at our tickets telling me that was why he was stood there and then proceeded to direct us to the starboard side of the plane rather than the port side where our seats A + B were which resulted in us having to walk on down the plane on the wrong side and then cut through and then try to walk back up the plane against the flow of passengers to get to our seats. Second problem was on our return flight to Singapore on the evening of the 27th all the passengers were hanging around for hours at Bali airport as there was a problem with the plane. Not a problem until we heard that the flight was cancelled and that we would be moved to hotels. No one who could speak English or Dutch was available to liaise with the passengers to advise us of the arrangements. The crowd sort of drifted towards the exit but no one came to tell us about reclaiming our baggage or times of the buses etc. We then drifted towards to baggage reclaim hall down some service steps and then had to find where the cases were coming in. We then drifted towards the exit and then the fun started. The buses turned up again with no explanation and we were trampled on by the Dutch in their efforts to get on the buses. We eventually got on to a bus. but had to stand with our luggage dumped along the aisles. We then were again trampled on by them in their effort to get into the hotel so we stood back to let them fight it out. We then eventually got our room but no mention of how we were getting back to the airport the following day. We did get a phone call from KLM telling us we needed to be at the airport first thing in the morning to get a flight with Silk Air. We got a taxi back and thankfully the flight went OK no thanks to the very poor communication skills shown by KLM. Problems arise and safety is of course paramount but if there was some one there who could lead the tired passengers through the situation and keep them informed the matter would have been far less traumatic instead it was the blind leading the blind.","","","Economy","","2.0","4.0","1.0","4.0","3.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Monty Aal","Netherlands","2015-01-11","AMS-BUD return. Decent price of 110 euros. Both flights on time airplanes were clean and cabin crew were friendly and spontaneous as usually with KLM. Was very nice to see how the company is trying to become more 'green' sandwich on the inbound leg was with free range chicken and on the outbound with special cheese and cream cheese from the north of the Netherlands. When collecting the rubbish everything was neatly sorted in to paper-plastic- metal bins. Seat just like any other European airline you can live with it. Biscuit +tea/coffee after the meal is a nice touch. KLM is decent airline and I would recommend their European flights.","","","Economy","","10.0","3.0","5.0","5.0","1.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Robert Kuhner","United Kingdom","2013-07-03","JNB-NBO in a 737. Plane arrived late took off late. Seating on the 737 a bit cramped for a flight of this distance. Served a late lunch fair quality. No IFE. No magazine in my seat pocket. Did not enjoy this trip. Nairobi airport 5 hour layover. Very poor airport to spend time in. Dark and gloomy. No seats to lie down in. Big Big wait to get food at the poor restaurant/snack place. Cold chicken pie could only manage a bit of it. You cannot even watch the planes arriving and leaving. Avoid NBO if longer than 1 hour. NBO-LHR on 777. OK economy fair. IFE very hard to work out and not a good choice. Dinner - fair at best. Breakfast before arrival very poor. Hard to get a second cup of coffee. Compares well to ""Ryanair"".","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","4.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Anders Pedersen","Denmark","2013-05-26","ADD-NBO-ADD. Both flights on time. Easy check in. Wonderful new aircraft the Embraer 190 lifts the whole experience above almost all medium haul flights in my entire life. I volunteered to downgrade on the ADD-NBO leg as the flight was sold out and I was only stand-by despite having a booking. However the ticket was issued for the following morning and I had the choice either to downgrade or to wait. But even the economy class was a very good experience despite being full: lots of food (2 food options + vegetarian) constant refill of drinks and the aircraft completely clean and staff observant and kind and quick. Not denied anything. On the way back same excellent service even the tax-free worked well. Very detailed enjoyable and interesting info from captain on both legs the entire cockpit staff was introduced and likewise the chief purser. Nice seats spacious with power-outlets. A great experience. IFE seemed not working but who cares?","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Ryan","Australia","2014-07-12","Sydney-Darwin red eye flight. Paid for exit row seats which were worth it for the extra leg room. Staff were kind and the flight landed on time so no complaints aside from the annoyance that the head rests aren't adjustable.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ash David","United Kingdom","2015-01-11","Flew LHR to AMS then AMS to KIX Osaka. Check in at LHR was fast and efficient good fast track through customs. The lounge at T4 was clean spacious and bright. Had a very nice English breakfast. Flight to AMS was perfect considering the very high winds with no delays left and arrived on time. Skyteam lounge at Schiphol was large with plenty of comfy seating with bubbles wine and spirits and snacks. One of the nicest lounges I have visited. Again the flight on 777-200 was on time even a little early pushing back. Although the seats were the older style seats found to be quite comfortable. the recline was not as much as I hoped but still got 5 hours sleep. The staff on board were nothing but accommodating friendly and very efficient chose the Japanese menu to get me off to a good start even had great sakai on board. The return from KIX to AMS was good with a fast check in and efficient pass through customs (although no fast track was offered). The lounge is small but very comfortable with some odd seats looking out over the runway. Flight home was on a 777-300 which had better seating than on flight out. Again the staff were excellent funny and friendly. Could not ask for more. The food was well prepared tasty and very hot. The cabin was almost empty which meant could spread out. Got at least 6 hours of perfect sleep. The flight home from AMS to LHR was on KLM city hopper. Very small plane and it was packed. The seats are no different than those in economy and would in future not bother with Business on this service. To be fair flight only 45 minutes so small seat not a problem. All in all an excellent service from KLM - I would definitely fly with them again.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Sternberg","United Kingdom","2015-01-11","BOS to BHX via AMS. We booked in advance but were informed a couple days later that the second leg of our journey was cancelled and that we were rebooked on a much later flight. A sensible connection was available but we were told that it was impossible to make. When we took the flight we made it to earlier connection with plenty of time to spare but were told it was now impossible to transfer. Even with an eight-hour layover it was impossible to transfer to another other flights because of our baggage. The transfer desk was extraordinarily curt “Impossible” and “No” were all we got. Our rebooked flight gave us separate seats and we were offered the option to change for €10. Shoddy treatment all in all.","","","Economy","","1.0","3.0","2.0","3.0","4.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","D Mwangi","Australia","2013-04-28","They have repeatedly failed to deliver service befitting their alleged title as ""The Pride of Africa"". Sydney to Nairobi via Bangkok in April and December 2012 and the experience was appalling. KQ took over from BKK and FAs were very rude dismissive and rolled their eyes at simple and polite requests for essentials such as a blanket and water. When my first blanket request was ignored I pushed the FA button only for a passing FA to turn it off harshly and storm off while I was trying to explain what I needed. Eventually I gave up. There was no entertainment although this was a 15 or so hour flight! The seats were really uncomfortable and bathrooms were disgusting but I have to say the food was the only highlight. Never flying KQ again though.","","","Economy","","2.0","1.0","1.0","4.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Ilangovan","Democratic Republic of the Congo","2013-04-28","Flew from FBM to HKG it was pretty old 767 aircraft. Half of the entertainment system didn't work. Always afraid of whether the baggage will arrive or not. Uncomfortable seats. One of the flight attendant behaviour flying out was very impolite.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Cummins","Australia","2014-07-10","Sydney to Honolulu in business class on A330. Check in was quick and efficient although disappointed no priority baggage for business. We didn't take the upsell option with Qantas lounge access as gold Qantas FF so had access in any case. Product is closer to premium economy as is price and evaluation should consider this as noted many otter compare to full service airlines business products. The seat was ok comfortable but any overnight flight will always be hard. Perhaps better quality pillow and blankets would help. Food was good soy glazed chicken with noodles and vegetables. Chicken very tender and noodles more tasty than they looked. Vegetables were overlooked. Standout was cherry tomato and basil soup. What I liked was they took food and drink order before take off so getting drink after seatbelt sign off pretty quick. Crew very friendly especially cabin manager. Nice wine selection. Price difference between Jetstar and Qantas whose business product on 767 for route closer to domestic mean Jetstar very good option. IFE options poor bring own iPad.","","","","","7.0","3.0","5.0","4.0","2.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Gocke","United Kingdom","2013-04-18","Great overnight flight from LHR to Nairobi. On time. Delightful service. Good food. Generous with drinks. Only issue was shortish time between dinner and breakfast. Connection to Entebbe smooth. On time. New plane. Same quality of service. Baggage arrived. Absolutely no complaints.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Leana Knight","Australia","2014-07-08","Returned from Hobart Sunday 6/7 on the 10.30am flight. Stood in a queue for more than 50 minutes to get bags checked in. This is very poor service Jetstar.","","","Economy","","","4.0","1.0","0.0","0.0","","","0.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Mark Ellwood","United Kingdom","2015-01-05","Heathrow to Havana Via Amsterdam. 14 Dec 2014 back 28 Dec 2014 Business class. B737-900 Usual 3 seats for 2 passengers out of London. A330-200 onto Havana 2-2-2 Old business class seats but still comfortable even to sleep and I'm 6ft 4. Service fabulous on all flights food very good and would recommend. Transit very easy in Amsterdam.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Huxley","Australia","2013-01-29","Nairobi to Bangkok. It was an overnight flight that was continuing to Guangzhou. An older aircraft entertainment system didn't work food was inedible. The staff however were delightful. Cheap tickets that got us to our destination - would definitely pay more in the future to avoid such an unpleasant experience.","","","Economy","","2.0","2.0","4.0","1.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","V Jury","United Kingdom","2013-01-29","LHR-NBO-NDA Flew 17 Dec. Boarding was quick and efficient. Flight was delayed leaving Heathrow due to baggage needing to be taken off the plane because of no passengers. An understandable security measure and the pilot entertained us with his flight plan. Food was good and staff were friendly and attentive. Landed on time in Nairobi. Second leg to Ndola was uncomfortable. Seated in emergency exit aisle with very straight seat unable to recline. Seat slipped forward so the metal was exposed. Return leg via Nairobi was good. Seat for Nairobi to London was broken so would not stay reclined. IFE was good both ways as was all food and drink served.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Rose","Australia","2014-07-06","JQ 29 MEL-BKK on B787. First trip on the 'Dreamliner' which might as well be named 'Nightmareliner'. I found nothing particularly unique about the plane other that it is new and in good condition an uptick from Jetstar's A330 which are generally appalling. I found the seats and aisles to be tight. Quite a bit of bumping as people walked up and down aisles. Seat quality dubious as the guy in back of me kept 'kneeing' me the entire flight - suggestive of a poor quality seat itself. The IFE looks promising but is actually quite limited and in typical Jetstar manner you pay for it. The 'mood lighting' and large windows were largely irrelevant and made no difference to the flight quality so much ado about nothing. There is also some serious 'disinformation that Jetstar should retract - they claim there is 'shared seat power' on the aircraft. I didn't see it in my seat and when I asked the FA he said only the exit rows have it. There is a USB connector for PEDs but no shared in seat power. It is another example of Jetstar's notoriously poor misleading marketing claims. As for the flight it was on time out of MEL and early into BKK so credit to Jetstar for that. Crew was rude and indifferent pretty typical for Jetstar. Summary: neutral to negative on balance and a bit of a yawner. Wouldn't go out of my way to fly either Jetstar or their B787.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Kylie McNamara","Australia","2014-07-06","I flew from Sydney to Townsville yesterday with my husband. When we arrived at Sydney Airport we were a bit discouraged to see an extremely long queue at the Jetstar check in counter but to our surprise the queue moved very quickly and we were in line for less than 15 minutes. We checked in with no dramas and we boarded and flew out exactly on time. Once seated however I discovered that a mother and two young children aged around 4 and 6 years were seated behind me and the youngest child started to kick the back of my seat pull the tray up and down and make a fair amount of noise bickering with the other child. I put up with it until after takeoff before getting the attention of a flight attendant. I explained the situation to her quietly so as not to offend anyone and we were moved to a seat at the back of the plane immediately no questions asked. I can appreciate that it is difficult for children to sit still when flying but I was not looking forward to having my seat kicked for 2.5 hours and I was grateful that flight staff on Jetstar were able to move us quickly and without fuss. The entire flight went smoothly after that and the flight crew were very friendly and attentive throughout. I believe that we got excellent value for money for our flight and I was more than happy with the service provided.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Katharina Preuss","Germany","2014-12-31","Flying from Hannover (Germany) via Amsterdam to Sydney (Australia) and had booked a cityhopper flight to Amsterdam a day prior to the intercontinental flight to spend a day in Holland for business as well as personal. That flight KL1904 HAJ-AMS got cancelled (no early info no reason given) and the way the KLM staff (incl. agent in Hannover) handled information assistance rebooking was terrible. Unfriendly not knowledgeable uninterested - passengers were treated with a ""don't know can't do take it or leave it"" attitude. This is being continued at Amsterdam airport where no interest or customer focus is shown (ie. by lounge staff) when after all I am a day late (having missed all appointments in Holland). KLM is cheap and nasty. If nothing goes wrong quite acceptable but customer service leaves a lot to desire that includes their website and phone service.","","","Economy","","1.0","4.0","1.0","3.0","5.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Buijs","Netherlands","2014-12-29","AMS-PTY and return. I flew with KLM for the first time. The reason was the price and the flight schedule. Departure was late because of the fog. The captain informed us well and during the flight they gave information about the connection flights in PTY. Onboard the seat felt very narrow. It was onboard of a 777-300ER. Not much choice on the IFE but for me it was enough. The crew was very attentive and friendly. The food was good especially the icecream the served half way the flight. On the return I flew with a 777-200. It was on old plane but the seats were more spacious. The screen for the IFE was bad smaal and you couldn't see much on te screen in some positions. The crew was friendly again and there was good food. What I also liked is that the crew offering you plenty of drinks and after dinner they offer you liquor. Nice touch I didn't saw it on other airlines I flew with. We departed and arrived on time. So overall a good experience. I would definitely choose KLM again if the price is right. It's not very special but it's good and they have a nice crew. The only thing is that they have to renew their fleet. The 777-200 feels quite outdated.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","V Richardson","United Kingdom","2013-01-24","We travelled for the first time with Kenyan Airways and found staff very friendly and helpful. The food on board was adequate and hot. The seats were not very comfortable seat pitch poor and not much room. The return trip was on a newer aircraft I think and the onboard entertainment system worked fine.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Lim","Singapore","2014-06-25","Singapore to Ho Chi Minh return A320. Group check in was fairly quick. Short flight so no IFE and no food was not a problem. Early arrival in HCM meant a wait for an available parking space (not really the airline's fault). Crew really observant during take-off and landing which is good. Very cheap prices and will not hesitate to fly Jetstar again for short flights.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Nick","Belgium","2014-12-18","Taipei to Amsterdam. I am quite familiar with that flight and I already know the defects (old air plane etc.) but I chose it nonetheless because of the convenient schedule. On my last trip the impression is that the company was saving money on every aspect. The food was shameful. The main dinner dish was pieces of chicken in a brown sauce with some peanuts in it. The breakfast made even less sense - the main food was one square omelette with one bacon slice served with two pieces of cheese and one stale croissant. The inflight entertainment / control did not work and this meant no reading light throughout the whole trip no possibility to call the cabin attendants (even to get a glass of water I had to jump over my neighbour). All this on top of the old airplane lack of privacy and an extremely uncomfortable sleeping position (as the seat is not horizontal every time you turn then you have to climb up the seat again). The ticket cost 5000EUR return I would not recommend it - a shame KLM fell so low.","","","Business Class","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Susan James","United States","2013-01-07","More than happy with the service from Malindi to Nairobi. The travel agent messed up my ticket and did not have the ticket available at the airport. They were kind and patient and even came on board to make sure I was fine I even was upgraded to business. It was such a short flight but the additional leg room was nice and seats were comfortable. Flight is only 40 minutes - time for a snack hot towel and soda.","","","Business Class","","10.0","5.0","4.0","4.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Castellanos Migdaly","Germany","2014-06-18","We had to fly to Singapore from Auckland and we needed a direct flight. I am very pleased with the airline it was an agreeable surprise. I knew it is a budget Airline so I booked the bundles and was prepared for the worst but it turned out to be a pleasant experience and I must say that the personnel on the ground and in the air were most friendly and professional. Sure you don't get free alcohol drinks or free food but this is why they can offer cheap flights! You can always buy your own food and bring it onboard! All in all I can recommend this airline.","","","","","10.0","4.0","5.0","5.0","2.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Greenhorn","Australia","2014-06-18","Recently traveled Brisbane-Bali on the new Dreamliner in Business Class. Overall was a great experience and would highly recommend. It is the same style seat as domestic business class which was fine for a 6 hr flight. Meals Drinks and Entertainment all included all for a low fare of $1500 for 2 people return so this cannot be compared to a full service airline like many people do. Friendly Staff and modern entertainment. Highly recommend if you can get a great price like we did.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Scholten","Netherlands","2014-12-10","KL1383 Amsterdam-Warschau (19/11) on Boeing 737-700. Wonderful flight as always! Nice crew tasty sandwiches a good selection of drinks (served twice!) and comfortable seats!","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alan Tang","Netherlands","2014-11-25","KL1602 (FCO-AMS): I would describe the whole experience as efficient yet comfortable. As this is a short flight (2 hours) the crew managed to make the flight pleasant. The service was offered twice the first with sandwich with cheese and selection of drinks (hot beverages and soft drinks) and followed with tea and coffee with biscuits. Crew were nice and helpful for the full flight and noticed how they are really aware on recycling meal packaging after meal service was completed. Totally recommend KLM for the regional Europe flights as they have managed to make the flight comfortable and seamless.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","E K Kimani","Kenya","2013-01-03","24 Dec 2012. Travelled KQ 484 from NBO-DAR. A midday flight we boarded quite early and waited a long time to depart. Embraer-190 was very clean and new had a delicious meal and arrived on-time and found our luggage. On our return flight boarded on-time and we left 10 minutes earlier than scheduled. The passengers seated in front of me fully lowered his seat which made me quite uncomfortable during both trips however the crew were kind.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M West","United Kingdom","2012-11-22","Traveled to NBO on 31 Sep 2012. Flight delayed due to the fact that a jacket was found in a seat with no passenger attached to it. A few mumbled announcements were made to find the passenger. A security delay was announced followed by a need to re-fuel the aircraft before take-off. Many passengers missed their onward flights. Seats were incredibly uncomfortable. Felt like there was no padding and my seat cushion slipped forward revealing the metal base of the seat. Very uncomfortable. Inflight service did not work. No matter how many times they rebooted it certain seats were still no-ops. Headphones were falling apart and the one pair that was not was of no use as the socket on the seat I was sitting in and the one next to me was broken. The meal service was similar to what you would expect on a charter flight. Very basic breads cold to frozen and dry salad was tired and limp. I will not be flying KQ in futre unless I can pay for a C class ticket.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Bassett Kevin","Australia","2014-06-16","12 June 2014. JQ 30 BKK-MEL. Business seat 1 F Boeing 787-8. First flight on a 787 and booked my normal 1F. At check in advised it was one 1 E. Due to language difficulties I could not understand why and my request for an explanation was polite but I was not able to master the meaning. I was informed it was a window seat so proceeded to the aircraft. I was then advised that I was in the second row. The reason I fly in row one is for the legroom and lack of a seat in my face for 9 hours making laptop use at times impossible. Again the explanation was difficult to understand and upon my insistence I eventually got back into 1F. It appears the IFE was U/S in seat 1F and the crew were trying to assist me. Lived without IFE. Food and service very good from an all Thai crew which is becoming the norm on this leg and JQ 29. Big drawback with the 787 in seat 1F is that the galley access is out of alignment with the seat so approximately one foot of the space in front of the seat is in line with the open galley. This means when the crew make their multiple visits the curtain hits the passengers legs. This could be some what alleviated with a retainer lower down the curtain. So for 787 flights I advise I will be sitting in 1B or 1J which are out of the way of the traffic flow by about 4 inches. The seats were reasonably comfortable with reasonable recline but footrests need improving as the rung like support is intrusive. Plane new and clean as you would expect. PA from flight deck was nearly indecipherable. This is a safety issue that needs attending to. The headset issued now has a 3 pin plug and subjectively the headsets don't seem as noise cancelling as the ones on the A330. A pity my Bose were in checked luggage as the 3 pin plug would not worth the headset with my phone or Ipad so no IFE and no music. Not the end of the world but an opportunity for better communication with customers one would have thought.","","","Business Class","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H James","United Kingdom","2014-11-17","Rio de Janeiro - London via Amsterdam B777-200. Overnight flight from Rio to London - lucky for me I got an empty seat next to me. The seat actually felt quite roomy for economy class seat pitch seemed generous. The exit row upgrade was absurdly priced at £120 (on a £490 flight) at time of booking - for comparison the first leg with Air France was £50 which I paid. KLM also offers 'economy comfort' which seems to be premium economy but at €180 to upgrade I ignored - you can check out on the seat map if you actually get more room but I looked closely on the way out of the plane and there is no discernible difference in pitch and still a 3x3x3 configuration. IFE was exceptionally poor on this flight - I'm not sure if 2014 has been a bad year for blockbusters but very little worth watching and each TV show only has one episode which is very annoying. Why would you only want to watch one episode is beyond me. Food was pretty decent though and the service attentive so overall a positive flight. Amsterdam Schipol a nice airport to transfer through as well.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Dijkstra Edwin","Netherlands","2014-11-17","Early Sunday morning flight on 9 Nov AMS to MAN on a KLM 737-800. Flight left a little late but the very short flight time made up for the delay. Arrival 10 minutes before scheduled arrival time. Professional and friendly crew. Service with a smile. Catering was nothing special tea and a cookie but nothing more was expected. Excellent value for money only 112 euro return. Actually much cheaper than so-called low cost carrier on this route. Return pretty much the same. Arriving just 5 minutes late in AMS due to the long taxiing after landing. Well recommended.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","O Otieno","France","2012-11-20","5 Nov 2012 KQ116 Nairobi to Amsterdam Boeing 767 Morning flight. I booked to fly KLM for both out and inbound journeys but unfortunately found myself obliged to fly KQ for the return seats and fittings equally dilapidated as the KQ flight to Paris that I now systematically avoid. Inflight entertainment was simply missing. I didn't think any airline would put these kind of flights on popular international routes. 2 hrs after take-off the breakfast trolley is rolling past 1 hour later flight attendant offers me a tray with bread croissant butter and juice announcing continental breakfast. Half an hour later I'm still waiting for a hot drink. In the meantime the captain is apologising about late take-off from Nairobi as if it was something to be proud of. Tea eventually comes 1 hour after 'continental breakfast'. Incidentally the temperatures in the cabin is kept glacial. This is nothing compared to lunch. After a terribly long wait to only to end up with a repeat of the earlier back and forth game of trolleys and trays partially empty trays trays with this or that missing. My salad comes with the inside of the already unsealed lid smeared with what looks like chocolate pudding? We are a long cry from the fancy looking menu proudly presented at the onset of flight. Between 2003 and 2007 KQ was my favourite company on this route but it will be a while before I choose KQ over other alternatives.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Piddick","Australia","2014-06-12","Darwin - Sydney 9 June. A320. 2 PAX. Given it was a ""red-eye"" special with 0200 hrs departure for a low cost carrier this was a pleasant flight. Airport Counter check-in staff helpful and efficient. A request for exit row seats was granted without fuss or attempts of extortion for more money. Flight departed early arrived on time. Cabin temperature suitable for relaxed sleeping and managed to get 3 hrs sleep. Crew professional. Tickets were purchased 6 months in advance and for the cost of $109 pp - it really was excellent value for a flight duration of 4.5 hours.","","","Economy","","8.0","5.0","4.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Jackson","New Zealand","2014-06-05","Flight JQ 151 SYD to CHC. 5th June 2014. Travelling as a group of 4 3 names were on the manifest and 1 was not. Despite showing the loading attendant our confirmation for the passenger she showed absolutely no concern and would not make any further enquires. The result was that we had to fly on leaving our friend to sort things out in Sydney. This he did and it was found to be a Jetstar error. The rudeness and total unhelpfulness of the person in charge of the boarding gate shows just why this airline continues to rank amongst the top of the list of unpopular airlines. Never again Jetstar.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Leong","United States","2014-11-12","Flew JFK-JNB via AMS. Seats were uncomfortable close to no recline cabin was hot and the food was pretty poor. Heard a lot about Schipol airport but it turned out to be a cross of La Guardia and Frankfurt. I don't recommend KLM if the flight is over 7 hours long.","","","Economy","","3.0","1.0","4.0","2.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","K Billingsley","United Kingdom","2012-10-09","I found the flight horrible. My partners T.V didn't work there and back). Seats not comfy when we called the flight attendant it was over an hour before anyone came that is after the bell was switched off several times. I was not sat with my partner and when I asked if it was possible if we could sit together they couldn't be bothered to help.","","","Business Class","","3.0","2.0","2.0","4.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Gruschel","Australia","2014-05-29","Melbourne to Phuket new dreamliner. As soon as I walked onto the dreamliner I wanted to get off the seat pitch and size of the seats was so tight. I could find nothing positive about this new aircraft maybe a little quieter. Ready for take off pushed backed then stopped captain said it would only be ten minutes turned out to be almost two hours sitting on the plane before take off. Return flight one hour late in taking off. Thank goodness they changed the aircraft from the 787 to the airbus (more room). All up I would not choose to fly the 787 again for any thing more 5 hours due to fact of bad leg room and small seats.","","","Economy","","2.0","1.0","3.0","1.0","3.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Smith","Canada","2014-11-12","Flew from Toronto - Amsterdam and return. The first flight was one of the last for the MD11. The return was 747. The seats on the 747 were excellent. The upper deck was like a private room. Staff were first rate. The captain came and introduced himself as did the chief purser. Staff were attentive and often anticipated requests. The meal out of Toronto was fair at best but it always is. Out of Amsterdam it was very good. The sole was one of the best meals I have had on an aircraft in years. My only negative is the departure gate in Schiphol. Security is cleared at the gate. This meant the flight was called an hour and a half before departure. All the passengers were squeezed sardine lik in the tiny waiting area. There was not enough seating. Wheelchairs had to push through with the result that people were stepping on each other. I mentioned this to the KLM attendant at the gate. She told me to write the management. Bottom line avoid Schipol for departures.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Zaki","Malaysia","2014-11-12","Flew KUL-CGK and return - travelling with a 2 year old toddler. Crew were generally attentive. The crew who served our aisle on the return flight was exceptionally pleasant to our little girl. Meals were appropriate for a 2-hour flight and and suited time of the day however no options were offered.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Mohapatra","United States","2014-11-12","Highly Recommended. Flight from Delhi to Amsterdam. Check-in was smooth and departure was on-time. Courteous flight crew good food but could be improved and nice comfortable seat. On-time arrival and smooth transfer to the next flight. Overall outstanding experience and would like to choose KLM for future international trips.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","N Parsons","Nigeria","2012-10-08","Nairobi to Lagos after a 30 hours delay - yes 30 hours! But what was most annoying is that the Kenya Airways staff refused to explain what the problem was...was it mechanical or what? Turned out the cabin crew were staging industrial action to try to prevent non-Kenyan nationals working for the airline. But the refusal to explain anything only made passengers more and more angry. Never want to fly with them again.","","","Business Class","","2.0","3.0","1.0","1.0","3.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","N Parsons","United Kingdom","2012-10-04","To be honest I never got on the airplane got to Nairobi for a flight to Lagos 05/10/2012 to be told the flight was cancelled and they had 'no spare airplanes'. We were told to 'try again the next day.' In the ensuing chaos business class passengers with confirmed ticket for another flight (Nairobi to Addis) were told the flight was overbooked and full already. The airline reflects the airport which is among the worst I've encountered.","","","Business Class","","1.0","1.0","1.0","3.0","2.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Clark","Australia","2014-05-26","PER-DPS. The last three flights I have taken from PER-DPS I have paid extra for the 9.30a.m. flight. Not once have I flown at that time. They reschedule me to the 7.30am flight which was a cheaper flight. Now I just found out that the flight I booked PER-DPS has also been changed. I paid extra to fly out of DPS at 12.30p.m. and now have been rescheduled to the 10.30p.m. flight which on booking was much cheaper. I will never book with Jetstar again. Not only to they constantly re- schedule you they do not refund the extra money you have paid. Be aware when you book a certain time you are probably not going to fly at that time.","","","Economy","","","4.0","4.0","3.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Colbert","Australia","2014-05-26","Melbourne to Coolangatta flight was to leave Melbourne at 10.10 - at 9.45 advised there would be an hour delay after an hour we were told flight still delayed and no definite time of departure waiting on engineer! Finally at 2.00pm we boarded the flight and after 10 mins told ""sorry same problem again"" and we all had to go back into terminal while they prepared another plane. I was travelling with my elderly mother and those stairs are killers. Our flight finally left Melbourne at 3.00pm arriving Coolangatta at 5.00pm. This ruined our afternoon of prepared travel & our holiday in general. Flew home Tiger with no problems.","","","Economy","","","3.0","3.0","2.0","0.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Shah","Kenya","2012-09-24","KQ is on time. I have flown them 12 times over the last few weeks ex. NBO to MBA and EBB and they are on time. Boarding commences at least 30 minutes before departure and you may have to sit on the plane for 15 minutes but all flights were in time. Flights have been very full. Service has been good (no food service just drinks) and priority luggage works. In EBB our bags were sitting near the conveyor belt having been off loaded first. Let's hope they can keep it up.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Pozner","United States","2014-05-26","What a terrible excuse for an airline. My daughter was in Australia for 4 months in a study abroad program and as we live in Hawaii I made the mistake of booking Jetstar to Honolulu as it was the only nonstop from Sydney. I purchased their max. checked baggage allowance of 40Kg (wouldn't let me buy more) although I thought she might be slightly over since basically every other airline allows two fifty lb bags to be checked they cap it at two 44 lb bags. She was 4 kg total over at check in and they told her she would need to pay $25 per kg. I told her to start dumping things in front of the check in desk. She was on a half full flight and 4kg was going to matter? They also weigh purses as part of this luggage scam because you are only allowed 10kg carried on. If you are overweight they probably make you run laps until the plane boards.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Lucas","France","2012-09-13","Flew KQ return flight from CDG to NBI Aug20/Sep4. Flights were about on time. But very old run down 767 (worse than Delta) with pathetic seats/comfort and non-existent inflight entertainment. Staff looked bored and food was poor. With all this you'd expect a discount but no: 900 euros return and the plane was half empty on 20th.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Muddeman","United Kingdom","2012-09-13","We flew from Heathrow to Nairobi on 4th Sep with the flight leaving on time. We managed to get extra legroom seats (row 12) as my husband is 6 ft. 5 and they were fine. Boarding was fairly structured and the food (an evening meal - I chose the veggie option - stuffed peppers) was pretty good - hot and tasty with a snack just before landing for breakfast. I didn't expect much from the IFE from the reviews and wasn't bothered anyway. Some parts of the cabin were a bit frayed around the edges but no real complaints. Crew were fairly attentive. Both internal flights were also fine - a short hop between Nairobi and Mombassa and vice versa - the first left early the second a few minutes late. On both there was time for a snack and a drink with good crew service. Flying back on 13th from Nairobi to Heathrow was fine too - left on time but no extra legroom seats this time so a bit cramped for my husband. IFE was very poor - his seatback TV didn't work and mine was hit and miss. Again no complaints about food. Boarding this time was a bit more chaotic and JKIA is a horrible airport - cramped chaotic and poor flight information. Luggage all arrived with no problems too. Maybe we were just lucky given all the other poor experiences but I can't say there was anything majorly wrong with any of our flights or the service we received.","","","Economy","","7.0","4.0","3.0","4.0","2.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","E Ellison","United Kingdom","2014-05-25","Flew on a short flight from Sydney to Ballina. We were on one of the older planes with very small leg room. Seats didn't recline and uncomfortable journey. Service was average nothing to note about. The return flight was much better on the new aircraft. Better comfort and leg room. Service the same.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Derrick Adam","Netherlands","2014-10-31","First off the plane was clean and the crew were smiling friendly and very helpful. Every time someone called an attendant you could see several of them jump to attention and immediately attend to the passengers needs. The food was pretty good. My partner got the Dutch style meal and it was always delicious and I kept getting the Asian meal which was just ok. The website said that economy would get an amenity bag but these were missing from our flights so we didn't have an eye mask and toothbrush as we thought they would be provided but they were not. The seats were awful. My partner and I are not big or tall and we are usually quite comfortable in standard economy seats but these were horrible. My knees were touching the seat in front of me and there was a box under the seat in front of me so I couldn't put my feet anywhere. At mealtimes it was difficult to eat because we had to keep our elbows in to keep from elbowing our neighboring passengers. By the end of our going flight we had decided pay for the exit row seats for the return flight (AMS-NRT return). I don't get it because this is not a budget airline but the seats were so tight. There were cheaper airlines flying to Tokyo but we chose this one thinking it would be more comfortable. We have flown KLM for intercontinental flights and they are good but the long haul flights we probably won't do again and opt for a more comfortable airline.","","","Economy","","6.0","1.0","5.0","4.0","4.0","","","2.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Mandap Mary Ann","United Kingdom","2014-10-31","Manchester-Manila return 03/10/14 and returned 19/10/14. Flights delayed after stop over in Taiwan going to Manila and from Taiwan going back to Amsterdam. Had to disembark twice in Taiwan as transit passengers. Air conditioning system not working properly on the ground going back to Amsterdam. So hot and inconvenient with no proper updated announcement as to what's going on. Very cheap and inconvenient earphones. Very limited inflight entertainment choices. No inflight menu selection food so so and the cabin crews just shove the trays in front of you - not very hospitable. Poor handling of ground staff about transfer and connecting flights due to delays. Messy chaotic and tiring flights. First time to fly KLM and the experience puts me off using their service again. Overall experience not enjoyable and won't recommend it. Needs improvement.","","","Economy","","3.0","3.0","2.0","2.0","2.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Carlyn Meyer","United States","2012-09-10","I was scheduled to fly from Chicago to Brussels and take Brussels Air to Nairobi. July 5th ORD flight was late missed connection re-routed through London London to Nairobi via Kenya Airlines. One checked bag did not arrive. Twice Kenya Air made arrangements to deliver bag while I was in country twice they failed to show. Repeated attempts to contact them after I returned were futile. Six weeks later United calls and says they have my bag.","","","Economy","","3.0","3.0","4.0","3.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Allison","Australia","2014-05-20","We flew Jetstar Perth-Singapore-Hong-Kong and back in August / September 2013. All aspects of the check-ins and flights were good and no problems. The cost of the flights to and from HK were exceptional value. I read reports about the lack of on- board services - take your own water/food and in-flight entertainment along and you will have nothing to complain about. We regularly fly Jetstar and have never had a problem.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Etoile Brilliant","Sweden","2014-10-28","KLM are generally a safe choice. Their economy short haul service is up there with the best. Free sandwich alcoholic drink coffee and biscuit. Flights are always on time and staff are professional. If I pulled them up the first point would be on the use of the Fokker F70s this is 1996 technology and long overdue for replacement with with Embraer's or Bombadier's latest product. If you sit next to the emergency exit you can practically hear the air leaking. Secondly their prices can vary for no reason at all. Would choose again if price works.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Z Mulert","Switzerland","2012-08-28","Flew on a 767 from CDG to NBO on July 19th and then a 777 from NBO to AMS on August 17th. Flight from Paris to Nairobi showed as being ""on time"" for 11am departure but bit by bit departure was pushed back until 3pm without any explanation whatsoever. Once on board 767 both AVOD devices did not work making 8-hour journey feel even longer. Food was average (same as most US carriers) and service was kind. On return flight we were once again delayed for one hour without explanation and once again AVOD in both seats did not work. Food on return flight was less than pleasant. I did not have high expectations but Kenya Airways made even mainstream US carriers look luxurious.","","","Economy","","3.0","3.0","4.0","3.0","1.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Rose","Australia","2014-05-17","Ballina-Melbourne on A320. Paid about $100 or so for a one way ticket which I purchased on Qantas website . Baggage allowance was 20kg and there was no detail on the QF website about incremental charges for excess baggage. Travelled with two bags which totaled 35 kg - ie: 15 kg over the allowance and the equivalent of a second bag. Jetstar charged me $300 for the excess luggage which was three times the price of the ticket and about ten times the price of what most global airlines charge for a second bag. Qantas should be reprimanded for selling Jetstar tickets and not informing customers about these usurious charges and Jetstar should be faulted for outright price gouging which doesn't remotely reflect the incremental cost of carrying the bag. Qantas customer service people in Melbourne washed their hands of the problem saying it is a Jetstar issue (even though JQ is owned by QF and the ticket was bought on the QF website). Jetstar employees in Melbourne were unsympathetic said I should've known read the policies etc. One even suggested they should be charging more and didn't think $500-1000 was out of line. This airline is completely out of control and I vow never to reward either company with my business again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Ghosh","Australia","2014-05-17","I have flown with them 4 times recently for 3 work meetings and 1 weekend trip. On each occasion my flight schedule was changed at the very last minute usually by 4+ hours. One change even involved me having to swap a direct flight for one with a layover in Bali with 1 day's notice. This flight was again changed on the evening before the flight. On arrival in Singapore for a connecting flight to Bali I discovered my luggage had been completely destroyed due to a heavy oil leak (not from within my bag) and having been crushed by other heavy luggage. The call centres could not be more unhelpful if they were staffed by a group of chimpanzees with typewriters.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Mary Ann Mandap","United Kingdom","2014-10-28","Delayed flights. Poor air conditioning system. Poor communication with passengers regarding delays. So-so food no inflight menu selection. Very poor and cheap earphones. Not very hospitable cabin crews. Very few selection of inflight entertainment. Very poor handling of ground staff on delays and transfer and poor communication between themselves. Overall rating: Poor needs improvement. Not a very good first time experience flying with KLM. Not good value for money and I would not definitely recommend it.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","C Sayn","Kenya","2012-08-28","I live in Kenya and I am a Flying Blue Gold member. Unfortunately I have to fly KQ frequently. I say ""unfortunately"" mainly due to the more than frequent delays without explanations without anyone responsible and without real support as to what to do. You feel totally lost in the horrible JKIA. When flights get delayed over night people are ferried to hotels in CBD instead of hotels closer to the airport. Apart from this standing joke on KQ unreliability of flights I have to say that I have always received my luggage (touch wood). In-flight entertainment is a complete joke with old movies on the system that only works half the time. Twice in business NBO-Paris I had no in-flight entertainment at all and no apologies for it. Food is not too bad. Seats are old and uncomfortable. Now if KQ would at least be a cheap airline I could accept all this but given the pricing structure it is just annoying. $1000 in Econ NBO to Maputo? I have seen worse but I have also seen much better.","","","Business Class","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Martin Webber","United Kingdom","2014-10-22","Having booked a series of long-haul Business Class flights with KLM I searched their website and their Terms and Conditions just to make sure that in line with all other airlines they allow the inflight use of CPAP machines (CPAP = Continuous Positive Airway Pressure - a small air pump that prevents sleep apnoea). As they provide power sockets to their long-haul Business Class seats I assumed that this would be no problem but believe it or not KLM will not allow passengers to connect medical equipment to their power sockets! KLM allow passengers to connect anything else to their power sockets (computers tablets DVD players phone chargers electric razors etc) but not medical equipment. I have told KLM that my little CPAP machine is electrically tested and internationally certified for aircraft use - but still they say no. When asked why they refuse to answer. What a disgraceful disgusting policy and what an arrogant attitude!","","","Business Class","","","0.0","1.0","0.0","0.0","","","0.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","U Wik","Finland","2014-10-22","Flight from Helsinki to Amsterdam this morning has so far been a joke. For check in and boarding they had 2 clerks and 1 priority lane for a full flight. Even if queue was extremely long (schools autumn break) no additional measures were taken and queue time was an hour. When the given boarding time was close two clerks left even if there was still a queue. Now we are about to take off (delayed) as a drunk passenger had to be removed let's see what's next.","","","Economy","","","3.0","4.0","0.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","C Li","Hong Kong","2012-08-16","A pleasant surprise with this airline. I made sure I bought travel insurance and examined the policy wording after reading these reviews on this site. However from HKG-BKK-HKG it was clean efficient and with good service. Outbound flight delayed by 45 minutes but inward was on time. Luggage and check-in fast and efficient too (although couldn't check-in online). The price we paid made this a budget airline purchase effectively and we treated as such. Would be happy to fly with them again if we found a good deal.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Menon","Zambia","2012-08-01","Flew them last month from Lusaka-Nairobi and return on old Boeing 767's. While going flight was via Lillongwe and on return via Harare. Both ways seats were broken and quite uncomfortable. Staff were not friendly at all. Cabin and toilets were quite dirty. Food both ways was also horrible. On return in Nairobi check-in staff gave me 2 boarding passes one for the Nairobi-Harare flight and the other for the Harare- Lusaka flight meaning I had to change seats in Harare! Never seen that in any other airline. Recommend to avoid this airline if possible and use alternatives when flying to and from Africa such as SAA/ET.","","","Economy","","1.0","2.0","2.0","1.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Alan Coles","New Zealand","2014-05-10","My wife and I flew Melbourne to Christchurch on Sunday May 4th JQ 171 Airbus 320. Left Melbourne on time arrived 10 minutes early. Plane clean good attendants nothing to complain about. Will fly Jetstar again in November Auckland to Christchurch.","","","Economy","","10.0","4.0","0.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Maripolsky Louis","Thailand","2014-10-22","I flew KL876 9 Oct BKK-AMS and KL875 AMS-BKK. I was delighted to see that KL has retained its Dutch identity and good service. I flew in Economy Comfort outbound economy to BKK. Leg room was good in economy and of course better in Comfort. Two hot meals served in each direction. Meals were good quality. Fresh and tasty. Free wind and beer offered during the flight. KL allows small personal electronics from gate to gate (in airplane mode) so I enjoyed reading from my Kindle as I liked. Crews and ground staff were friendly and helpful. KLM is a professional airline that is putting US carriers to shame!","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Santoso","Switzerland","2014-10-22","First time flying KLM for a long haul flight from Geneva-Amsterdam-Jakarta (via Kuala Lumpur) vv. Had a ticketing issue in Geneva but ground staff handled it. Both flights boarded on time however my flight from Amsterdam to Jakarta was delayed 30 minutes. Arrived on time in Jakarta. My flight back from Jakarta also had some issues first the ticketing (again) and also the baggage handling as I have Elite Status on Skyteam I was supposed to get 10 kg extra however I needed to pay 100USD for my 5 kg extra. The food was tasty cabin crew did what they should although they were not willing to fill my bottle of water on my flight from Jakarta to Amsterdam. the entertainment was good. The seats were uncomfortable especially on their 777-300ER (very narrow and not enough legroom for me 178cm tall).","","","Economy","","6.0","2.0","3.0","5.0","4.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Anton Verberne","Netherlands","2014-10-22","AMS-NBO Left on time KLM is not the best of airlines although it still would like to consider itself one of them. Their tickets are overpriced compared to the comfort you get with Middle East carriers. The food is poor. The economy class menu is never changed - you eat the same food over and over again. The food is way below the standard of some other 4 and 5 star airlines. Same goes for the inflight entertainment. Not many new movies lot's of old stuff. And the screens and remote controls are old small and cumbersome. However the crew was as always most helpful and friendly and gave me the feeling of being valued as a frequent flyer and most importantly they got the job done on time. They get you from A to B without any / much delays which these days is more of an exception than standard at most airlines. I live in Amsterdam which is KLM's homebase if I lived somewhere else I would not fly KLM this much.","","","Premium Economy","","8.0","3.0","5.0","1.0","2.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Pat Cotterill","Australia","2012-07-25","Flight from Nairobi to Kigali cancelled with no notice and no reason. Rebooked on later flight via Bujumbura. Stayed on the ground at Bujumburra for 2 hours. No luggage on arrival and no one cared. Phone call on a Saturday resulted in ""call back Monday we don't have staff to chase luggage on the weekend. In air service was good on all our Kenya Airways flights but poor schedule management and incredibly bad luggage management means I will not fly again if I can help it. Such a pity it could be a great airline.","","","Economy","","2.0","3.0","1.0","3.0","0.0","","","0.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Farouk Mogheth","Thailand","2014-05-08","Used Jetstar from Bangkok to Singapore 4x in the last 3 months and everything went like clock work. Online reservations easy and rates better than competition especially last moment purchase check in a breeze new clean planes and great crew comfortable seating with actual leg room. All flights on time and all landed ahead of schedule. Definitely will use them and prefer them to others like AirAsia that is becoming a true cattle mover.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Patrick McLellan","Australia","2014-05-08","My wife 3 children and I flew from Honolulu to Melbourne just under an 11 hour flight. No mention of needing to pre-book ipads. The inflight magazine even advertised to contact your friendly flight attendant if you would like to hire an ipad. We couldn't find a friendly flight attendant and they had no ipads available for anyone who hadn't pre-booked and paid at the time of ticketing. We even had looked on the website a few days before the flight and pre-ordered the comfort package (which was useless) and there was no mention of pre-booking ipads. Approx. 75% of the plane load did not have ipads and many like us wanted them so we were not the only passengers enduring the boring flight. Does Jetstar think it is acceptable to provide zero entertainment for an 11 hour flight? We did not pre-book the food package as we were of the opinion that we could buy food on board. Unfortunately most of the available food options were poor and ran out less than half way down the plane in the first serving (we were near the back). No pies no ham and cheese toasties. The male flight attendant was somewhat rude to a number of passengers and not sympathetic at all just saying you needed to pre-book. Perhaps they were just as bored and frustrated as the passengers. I would assume Jetstar wants to make as much money as possible and this would include hiring as many ipads as possible and selling as much food as possible to bored and hungry passengers? Apparently not.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Frank Edwards","United Arab Emirates","2012-07-09","Flew Dubai to Nairobi to Dubai. Both ways cramped stuffy no IFE and filthy conditions. Also on return flight no reading light and arm rest broken. Flight from Nairobi to Dubai had been cancelled a month before but not informed. Staff made us feel that it was our fault. Kept waiting for hours before we could speak to someone in authority. No genuine interest shown by staff. Will not be using the Pride Of Kenya again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Z Gathiti","Kenya","2012-07-03","Flight to Johannesburg. Expected departure at 9.10 called KQ five minutes away from JKIA and informed of delayed departure (11.40). Checked in and informed of another delayed departure to 12 Noon. Boarded for departure at 12 noon Captain announces that we must wait for passengers connecting from New Delhi. Crew advise that they have no idea how long this will take. We finally depart at 12.40. KQ did not know that there were passengers arriving from New Delhi all along? The flight scheduled for 7am had not left thus passengers booked for this flight still stuck with everyone else. What exactly is happening - now informed that the Johannesburg-Nairobi 10.55 never actually exist and has never flown - but KQ will nevertheless book you on this flight and demand USD 80 for any attempt to change! Is this still the 'Pride' or the 'Embarrassment' of Africa in as far as this route is concerned. A number of Kenyans flying on this route frequently advise that you need to stay away from Kenya Airways. I hope that the return trip will be without delay.","","","Economy","","1.0","4.0","4.0","4.0","4.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ord Michael","Australia","2014-05-08","Flew their Singapore to Cambodia new service back in February. Check-in tried to charge us for excess luggage on the way back after we had paid for 30 kg already. Tried it on the couple in front of us also. Luckily we had our original online bookings done via Qantas docs printed with us. Our friends on the earlier flight during the week were made to re-check their luggage in Singapore but we were not also another level of inconsistency. Fly Silk is my advice until they have got their act together or fail which may not be far off looking at the way they seem to be going. Sadly we thought it was Emirates but it must have been a shared flight with Qantas. Oh well never again sorry Qantas.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","W Kir","Kenya","2012-06-06","I'm writing from the JKIA airport in Nairobi still stuck for 24 hours without any explanation from management. There was a 5 hour delay for all flights after that operations at the airport resumed to normal. But Kenya Airways kept telling us we would depart every 3 hours until 1am when passengers became angry and had to storm the First Class lounge of Kenya Airways so someone from Management could be called to explain the reason for the long delay. Needless to say no one showed up. Some passengers with children have been stuck at the airport for 2 days. Some passengers - not all have been given food. On average I would say that in the last 24 hours passengers have had 1 meal. Here we are paying $1100 from Nairobi to Accra but this service is pathetic.","","","Economy","","3.0","3.0","3.0","4.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Ter","Australia","2014-05-05","Flying on A320 Sharklet from SYD to ADL JQ764. Cabin is a bit aged but clean and crews are friendly. A little delay due to a technical fault on the ancillary generator on the rear but the Captain recovered the lost time during the flight. Seat is more comfortable and spacious compare to Qantas 737-800 which I took on my return flight.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Backstreet","Thailand","2014-05-05","Although I fly 50000+ miles a year around Asia I'd never flown on Jetstar before (flight was booked by a travel agent without any further info). I flew on 2 May from Perth to Bangkok. The trouble was I took an aspirin 10 minutes after takeoff and asked for a water. I was told it cost $4 cash. All I had was my ATM card. Four dollars: for a bottle of water on a 5 hour flight. Then I noticed I was sitting on a stripped Airbus that could easily pass for a re-purposed 1971 Trailways bus. No video entertainment zero amenities - 5 hours with nothing to do. I am sure Jetstar would install pay toilets if they could. Flying Jetstar left me with a renewed appreciation for Thai Airways and KAL. I will make it a point to specifically avoid Jetstar in the future at all costs which has easily been the worst experience I've had flying in decades.","","","Economy","","","3.0","0.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Simon","Austria","2014-10-12","DFW-AMS-VIE on Aug 25 DFW-AMS on an old Airbus 330-200 AMS-VIE on a 737-700 both legs in World Business Class / Business Europe. DFW-AMS was on-time FA's were very attentive and friendly addressing passengers by name and in at least 4 different languages based on the passengers nationality brilliant crew! WBC seats on the old Airbus 330-200 were tired angle-flats which although comfortable for resting were not comfortable enough for a decent sleep which I consider the most important requirement for a night flight in Business Class. Configuration was old style 2-2-2. IFE was AVOD but screens were again low quality and system has seen better time; e.g. only the third pair of headphones I received actually worked. Meals served were Cajun Tuna and Chicken Tikka Masala (or Steak or Cannelloni) for dinner and Blueberry Pancakes (or Feta Omelette) for breakfast. Food served was ok catering on the flight out of KLMs home base Amsterdam on the way to the US was far superior to the offerings on this flight back. Wine list again nice with some interesting choices out of the box. AMS-VIE was fine and on-time with nothing special to report seats were economy seats with the middle seat left vacant KLM uses a rented lounge facility in DFW which was OK with a good selection of drinks and limited food offerings definitely better than the typical lounges run by the US airlines. KLMs Schengen lounge in AMS was again comfortable again with a decent drink selection and limited food offerings. Transfer in AMS meant walking long distances but was eventless otherwise. Transfer immigration and security control involved considerable less waiting time than I remember from previous instances. I have flown with AA BA AY IB and LX on transatlantic routes over the past years and all featured more modern planes with better business class seating. KLM needs to retire or update these old planes to offer a really competitive transatlantic product. So except for the seating a good flight but due to the old seats far from perfect product for a night flight. Recommended if available at a very competitive price.","","","Business Class","","6.0","2.0","5.0","4.0","3.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Seymour","United Kingdom","2014-10-12","We flew from Amsterdam to Quito and Panama to Amsterdam in economy on B777. Both flights were a few minutes late departing. Food was average and the entertainment system was quite good. Seat comfort was about average. However there was one area where the airline excelled and that was the friendliness and helpfulness of the the cabin crew. We have used Iberia before for flights to Latin America and I have to say KLM was much better. The generally surly crews on Iberia could learn a thing or two about customer service!","","","Economy","","7.0","3.0","5.0","3.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Brummel","Netherlands","2014-10-12","Very good airline. Went from Amsterdam to Bangkok. Excellent service in Schiphol. Nice staff and excellent food. Never had ice cream on a flight before. There were more than enough movies to watch. Really like KLM even that it is a little more expensive than some other airlines but worth the extra bucks.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Neil Walker","United Kingdom","2012-05-01","Checked in with seats assigned near the front. Trip from the Seychelles back to Nairobi for our connection back to LHR on BA. Boarded only to be told to forget the seat assignment it became an Easyjet / Ryanair fiasco. This happened on the Nairobi-Seychelles route too! I fly a lot and I must say the crew were without doubt the most miserable and rudest crew I've come across. On a positive note the food was quite good and the movie for a short flight was welcome the crew and boarding let the whole thing down. This was a 3 hour economy flight from Nairobi to Mahe both ways torn between yes and no for recommendation as pro's and cons.","","","Economy","","4.0","3.0","1.0","4.0","4.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Sasha Guignard","Ukraine","2014-10-12","Flew Amsterdam to Kiev last week on KL1387. In general the flight was good but had a 1hr delay due to thick fog earlier in the day. No Sky Priority through security or during boarding. No IFE just a route map to watch for 2hr 30mins. There was also a last minute gate change. Meal was tasty.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Choy","United Kingdom","2014-10-12","08-10-14 NR-TAMS - Reconfigured Business Class. The seat was very comfortable to sit and sleep. That is all I can say about the journey. The inflight entertainment selection were poor compare to its partners. The food in business class was disgusting and poor choice of options. It is shame to see KLM invest so much on seating to woo premium customer but cannot deliver on the basic.","","","Business Class","","3.0","5.0","4.0","1.0","1.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","S Said","United Arab Emirates","2012-04-30","Very disappointing indeed! As a Kenyan I wanted to believe that Kenya Airways is indeed the ""pride of Africa"". Perhaps it was at a time. Recently it is starting to be an ""embarrassment of Africa"". Service has deteriorated to poor levels. Our departure to Dubai was delayed for almost 3 hours. We were bundled out of the business lounge only to spend another hour waiting and without any Airline staff explaining the cause of delay or if indeed we were going to travel. They passed to and fro without having the courtesy to explain. My experience in the morning from Mombassa was a joke.","","","Business Class","","2.0","3.0","0.0","4.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Gopinath","South Africa","2012-04-27","Update of my previous review. Rebooked flight out of Jo'burg at 11.15 on 17th April was cancelled with no advance notice sent. Customer Service not at all fazed by further inconvenience to passengers. Given access to lounge after a vigorous complaint. Today 27th April 2012 tried online check-in for return flight. Not too surprised to receive the message ""your reservation does not exist"". Called call centre in Nairobi only to be told my return reservation did not exist! Eventually it was resolved am now awaiting the ""right"" ticket by email.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Woon","China","2014-04-29","Jetstar Airways isn't a budget carrier in terms of the price they charge. It cost my group members over $800 each to fly from Singapore to Hangzhou when tickets on full-fledge flights with meals refreshments and entertainment on other airlines like SIA and Cathay Pacific can cost less. It's 'budget' quality in seats with very narrow leg space so the flight attendants insisted that all hand carry had to be stored in the overhead compartments. Problem is that all the compartments near our seats were full with the crew's and other passengers luggage. There didn't seem to be restrictions on the size and the number of hand-carry passengers could bring on the plane. A crew member offered to squeeze my backpack into a compartment that was far from my seat. As I had my passport and money in it it refused to have it out of my sight. I had a most uncomfortable trip with the bag in front of me and hardly any room to stretch my legs. Will never take Jetstar again - not when I can get better service at a lower cost on a regular flight.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","F Bugg","Australia","2014-04-24","Phuket to Melbourne. 787 Dreamliner. Had flown on Qatar's 787 Business Class so had high expectation leading into this flight and was disappointed. Seat 1F - which was in a row of 3 when I checked in on-line the seats next to me were free but at check-in they agent advised these seats were now taken. I had asked if I could move to 3G/H but was told these were reserved for crew! I had read online that these were the best seats with more recline what's the point of having them if they are only for crew - seems pointless! Seat config of 2-3-2. For business class I don't understand the point of a row of 3 seats. Seat comfort was ok but impossible to sleep in. Staff were friendly and helpful throughout the flight. Dinner was ok - Soup for starter which was tasteless Main was very tasty which was stir fry steak. Was accompanied with a 'salad' which was a couple of lettuce leaves in a bowl. Wine choice good. Entertainment system ok - had a couple of new release movies and some recent TV shows but quite limited. Overall it was good value for money but I'd hardly call this Business Class. I don't see why Jetstar wouldn't invest in putting in slightly bigger seats with more recline especially when the majority of their flights on the way back to Australia are red eye and the current seats are impossible to sleep in comfortably.","","","Business Class","","6.0","2.0","5.0","3.0","3.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Gopinath","South Africa","2012-04-24","A nightmare out of Johannesburg on 16th April. Flight due to take off at 13.20 at 13.45 the Captain announced 9 passengers needed to disembark the aircraft in order to balance the load. A few passengers opted for the US$500 voucher in exchange for disembarking. However an hour later the aircraft hadn't moved. Chief FA then informs passengers that another 10 passengers have to be offloaded. Eventually all passengers had to disembark the aircraft and re-board so calculations could be reconciled with the regulations. At 16.30 after a frustrating 3 hour wait I voluntarily disembarked was taken to the baggage hall to collect my bag only to find all passengers’ baggage had not even been loaded onto the aircraft. Staff lied and tried to pass the buck at every opportunity. I have now been rebooked on 17th April and am not expecting a better show from KQ.","","","Economy","","1.0","1.0","2.0","0.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Newbigin","Australia","2014-04-23","Relocating to New Zealand so had excess luggage. Had called Jetstar twice before travel to check the cost and on both occasions was told $15 per kg. At check-in was charged $25 per kg and was told that $25 per kg is the international excess baggage charge regardless of destination. The excess baggage cost more than the actual flight ticket. Check-in staff could not care less that we were given incorrect information over the phone (twice!). Poor customer service and unethical business practices in my opinion.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Frank Shava","United Kingdom","2012-04-20","Heathrow to Harare return. Outbound flight was okay with no delays and the flight was comfortable. Return flight was a nightmare we were delayed twice - once in Harare and Nairobi with no explanation for the delays.","","","Economy","","1.0","3.0","2.0","3.0","2.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Richard","New Zealand","2014-04-15","Flight JQ151 SYD to CHC on 12th March - seats 5 A and B. Great check in at SYD polite and friendly staff no queues and all done with smiles and a minimum of fuss. Two bags checked in and no issues with weight or size though one was on the button and the other just under. Flight on time and the seat next to us was free bonus. The cabin manager was on his game polite friendly welcoming and very smartly turned out. The other crew equally so and the atmosphere on board was one of calm and professionalism. Smooth take off not a word from the Captain but prompt service one we levelled off and again swift friendly and professional. Given the hour of the flight the Cabin Manager was smart enough to realize that most people were wanting to doze and there was minimum noise and disruption from the crew in respect to announcements or endless trips up and down the aisle as sometimes mysteriously happens on night flights. Arrived early into Christchurch and left the aircraft with a heartfelt thanks from the crew and a cheery good night. Great flight from Jetstar - this is our fifth International service and all are up there with the mainline carriers at about a quarter of the price.","","","Economy","","10.0","3.0","5.0","5.0","1.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Hilary Craven","Australia","2014-04-10","When I eventually get into my seat I'll leave another review but that's not for another 2 hours just a minor 7.5 hour delay. What is so spectacularly unacceptable was the lack of timely/accurate information so now we have wasted a day here in Melbourne and lost a precious day of our holiday. We chose Jetstar as it flies direct from Melbourne to Honolulu rather than Qantas which goes via Sydney to save 4 hours. Foolish us.","","","","","","0.0","1.0","1.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alex Page","United Kingdom","2014-10-08","Only a short flight from Birmingham UK to Amsterdam. Slept most of the way but woke up to a free sandwich which I didn't expect on such a short flight. Would recommend this airline. Flight was KL1420. Plane had a modern feel to it.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Scholten","Netherlands","2014-10-08","KL1699 AMS-MAD (23/9) and KL1706 MAD-AMS (03/10). Both flights on Boeing 737-800. Self-service bag drop was as always problematic. My bag was refused 4 times. I really hate the self-service bag drop off units and will try to avoid them next time. Luckily there is always a standard manned bag drop unit available. One of the main reasons that I prefer flying KLM is the 'welcome feeling' you get when you enter the plane. On both flights the crew was very friendly and attentive. Several drinks two sandwiches and a cookie were served on both flights. Inflight entertainment could be better. I missed a personal or central AVOD to follow the course of the flight.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","D Poole","Australia","2012-04-02","Nairobi to Lagos. Boarding procedures unpleasant sat in a window seat with a passenger next to me who had little appreciation of personal space and who loved what I was watching on my iPad. Food was great; took 3 requests to get a drink after food service finished. Would see if I could afford business class next time.","","","Economy","","5.0","3.0","2.0","4.0","2.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Shep Owen","Kenya","2012-03-29","Have had very poor experiences in the past but Kenya Airways seems to be stepping up their game. Recent flights to Juba Addis Kigali Maputo and Joburg were all on time seats/planes were ok (new Embraer's are great) and service very good. Staff are almost always polite.","","","Economy","","6.0","3.0","5.0","3.0","3.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Vane","Australia","2014-04-08","Yes you may save money on the airfare but it is so not worth the saving to suffer through one of their flights in my opinion. If you get a basic ticket no food or drink apart from a small bottle of water is provided and it was freezing cold in the cabin and cost something like $20 to use a blanket for the trip. Never again will I fly Jetstar I have sworn except if it is to Phuket which at the moment seems to be the only airline that goes there directly from Sydney. You get what you pay for with Jetstar! I flew Sydney to Bangkok return.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alan Steinberg","Canada","2014-10-05","I have just returned from the Ukraine via Amsterdam. I can say that from A to Z KLM was excellent. It was easy to Web check in. Boarding was efficient and orderly. The flight crew were helpful and greeted us with warm and friendly smiles. I can only offer praise for KLM as all flights were on time and baggage delivered quickly. Whenever possible I will fly KLM - Schiphol was also a very user friendly airport.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Simon Howell","United Kingdom","2012-03-16","Helpful crew but awful aeroplanes on LHR-NBO route in contrast to those internally used between Nairobi/Entebbe/Nairobi and Mombassa. Charming staff wheelchaired me onto flight from Entebbe to Nairobi and did the same to catch a plane on to Mombassa. Ground staff at Mombassa failed to explain luggage was ticketed through to LHR while of course on arrival in Kenya luggage is collected and then reinserted for an internal flight. Onboard 40f did not recline and the video did not work. A seat change produced a screen that worked and earphones with insufficient output to listen to the film. Misery on long flights.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Peter Maloney","Australia","2014-03-28","Recently travelled from Brisbane to Launceston and over the past 4 months I have made many return trips due to my moving. The flight times are very convenient and all but one flight was on time with departure and sometimes early on arrival. One flight was 25 minutes late due to weather which is of no consequence. All aircraft's were clean and cabin crew were fine. Several times I had emergency exit seats offered which I accepted and have no complaint with my treatment. I don't usually purchase food as I am sure I can survive for 2.5 hrs. The fares were all cheap easy to book and are good value. As always you get what you pay for. I rarely take luggage so the fare structure suits me and I always pay via Direct Debit to save on Credit Card Fees. One of my return trips via Melbourne was actually with Parent Company Qantas and this flight was nowhere near as pleasant as the Jetstar flights. Its just a shame that I see poor behaviour on these flights from fellow passengers over fairly minor problems.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Sterlson Clinton","Australia","2014-03-27","MEL-SIN-MEL with Jestar along with some intra asia flights. On the outbound it was on a newer A330 which had the seat back AVOD. Had pre-booked meals and the I have to say it was the best inflight meal I have ever had (spicy Chicken with rice). The seat next to me was empty so comfort was quite good as I got to stretch out a bit. All intra Asia flights were pretty good but nothing more than what was expected i.e. got me to where I was going! Inbound flight did not have the seat back AVOD and have to say that I got a sore neck by the end of the flight as the Ipad has to sit on the tray table which is at an uncomfortable height. Flight attendants on all flights were nice and always willing to help. All in all I will be flying again with Jestar as they get me where I am going and at a good price.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Simon","Austria","2014-10-01","VIE-AMS-DFW on Aug 8 VIE-AMS on a 737-700 AMS-DFW on an old Airbus 330-200 both legs in Business Europe / World Business Class – VIE-AMS was on time FAs were friendly and attentive continental breakfast served was decent although not stellar as with most flight in Europe seats were economy seats with the middle seat left vacant. – AMS-DFW on-time on a tired but clean Airbus 330-200 with vintage 2-2-2 configuration. IFE was AVOD but screens were from previous century and picture quality poor selection was OK. WBC seats were just angle-flat and rather tired but comfortable for resting on a day flight. FAs were brilliant attentive and doing their job with a smile. Food served was quite good. Salmon Tartare and Indonesian Chicken Curry (or 2 other choices of Beef or Plaice) for lunch. Chili Prawns and Indonesian Beef (or Cod) for the second meal. It was nice that the product featured some Dutch (Indonesian) elements throughout the flight and was not just generic. Wines served were also nice with some interesting choices not just the standard fare. KL uses a shared airport lounge in VIE which is not particularly great but in line with other lounges in VIE and at least not overcrowded. KL’s Non-Schengen lounge in AMS was nice and spacious with a decent selection of drinks but with limited food choices. Transfer in AMS involved walking long distances but was otherwise hassle free. Overall I found KL to offer a good product for a day flight thanks to the soft product on board and the flights' on-time performance. Recommended for a day flight in spite of the old planes used on this particular transatlantic route.","","","Business Class","","8.0","3.0","5.0","5.0","3.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","K Carr","United Kingdom","2014-10-01","My wife and I flew with KLM from London to Amsterdam and then on to Aruba in September. Our outgoing flights were outstanding. Good food good entertainment and good staff we could not be more pleased. However our return flight was the opposite food was extremely poor seen very little of the staff but the entertainment was ok. I fail to understand how an airline can achieve the two extremes in a very short space of time. KLM showed us that the airline has the potential to be outstanding but appears to have continuity issues.","","","Economy","","5.0","3.0","3.0","3.0","5.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Umer Khan","United States","2012-03-14","Fight from Kigali to Nairobi cancelled they gave me a flight the next day meaning I had to spend 24 hours in Kigali which I was transiting through. I missed two connections (Paris and Washington DC). They put me on a flight that required 8 hrs layover in Nairobi and refused to offer lounge access. The seat they gave me was by the exit arm rest was removed and I had to hold the tray table on my knees every time I needed it. A huge 767 no entertainment system. Food was as terrible as the service.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Easther Paul","Australia","2014-03-27","Flew Melbourne to Bangkok in Business class. We've flown Business Class with 5 other much more costly carriers in the past. Got to say we were very impressed with Jetstar. The cabin staff were the friendliest and most attentive! The service faultless. The food was great I had a black pepper steak with fried rice and steamed greens. The wines 4 selections were acceptable and they weren't stingy about top ups. They give you iPad's for the entertainment which with the superb headphones was good listening. The only downside is that the iPad adds to the limited space available on your tray come meal time. Would definitely fly with them again and the savings made mean Suite upgrades at the destination.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","James OBrien","United States","2014-10-01","I have flown KLM on hundreds of flights. KLM is great in a lot of ways - clean responsive and a friendly staff. However they seem to really dislike Delta Sky Miles members. I have been a SkyTeam Diamond Member due to travel for more than four years straight. It never fails. KLM will guarantee great seats for its direct ticket passengers but it will ALWAYS shove the Delta passengers into middle rows/seats no matter what. You might get lucky on occasion. But typically KLM will not support its partner airline programs. I did not have similar experiences with Kenya Air or Air France. KLM seems to be the only member of the team that acts this way.","","","Premium Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Saunders","United Kingdom","2012-03-09","Heathrow to Nairobi return. On time in both directions. Food OK going out but poor on return. IFE not working on outward journey. The B777 was very stuffy and with poor seats it was difficult to sleep. BA does this flight better.","","","Economy","","5.0","2.0","4.0","3.0","1.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","E Thomas","Australia","2014-03-26","Denpasar to SYD 787 Dreamliner. Was sent an email offering paid upgrade to business class so couldn't refuse. Seats comfortable (although didn't fully recline) entertainment good service excellent. The 787 Dreamliner is so smooth you hardly feel it take off or land. Will not refuse to take an upgrade to business offer again.","","","","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Dennis Apodaca","United States","2014-09-28","We took KLM from LAX to Amsterdam in September 2014 we booked two seats together with ""extra legroom"" (an extra $180) and arrived at the airport 3.5 hours before the flight to check-in. When we checked in we were told that our seats had been sold. The ground crew made no effort to apologize nor offer an alternative solution. Ultimately we were seated in the back of the plane adjacent to the restrooms terrible seats. I think this is called a ""bait and switch"" on our return flight they did same thing to couple behind us.","","","Economy","","2.0","1.0","3.0","3.0","4.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Maitane Alburquerque","Canada","2014-09-28","Flight from Toronto to Amsterdam was delayed (4 hours). The $20 voucher that was given for the delayed was invalid throughout the airport and KLM staff was rude and refused an explanation when asked. Flight from Amsterdam to Toronto was once again delayed and the entertainment screen in approximately half of the seats (including mine) did not work. Not a good experience and will not travel again with KLM.","","","Economy","","","2.0","2.0","4.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Karen Benson","United Kingdom","2012-03-02","When our flight was delayed due to the snow 3 weeks ago Kenya Airways couldn't have been more helpful. We were given breakfast and lunch vouchers a room in a hotel until we were able to fly later on in the day and buses were laid on to ferry us backwards and forwards from the terminal. Staff were courteous and helpful.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Hampton","United Kingdom","2012-03-02","Heathrow to Nairobi return. Business cabin comfortable and food good. Staff charming and helpful. Cabin can get very stuffy. Daylight flight preferable. Very happy to travel KA again.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Carruthers","Australia","2014-03-26","Our first and definitely last ever flight with Jetstar. I write this as I spend over 12 hours at Changi Airport after Jetstar cancelled a flight from Singapore to Perth supposedly due to bad weather in Perth. There is no bad weather in Perth today and other airlines are flying there. We and our fellow passengers believe they have given this excuse to avoid responsibility for passenger accommodation. For this reason we simply will not trust them again. We were warned though so the lesson has been learnt.","","","Economy","","","2.0","2.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Idelenburg","Netherlands","2014-09-28","Sao Paulo - Amsterdam - London and back. Their website was very efficient and online check-in worked fine. Picked up the boarding pass at the airport via self service machine without any trouble. Boarding was efficient and quick. Plane (B777-300ER) left on time. I am not that big but leg (and knee) space was more than enough (considering it was economy). Enjoyed the IFE although I do believe the movie selection could have been better (however it changes monthly). Food was good and I must state that the fact that KLM constantly replaces the snacks on the back of the plane is very good: If you are ever thirsty or hungry you can always find a constantly renewed set of snacks and drinks at the back. I had a good short haul experience (B737-800). Leg space good and nice crew. Nice snacks were served there as well. I had the same experience on return and I must say that I considered KLM a great airline.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Bamkin","Australia","2014-03-24","Flew the new 787 from MEL to AKL and selected the J seat although it was only Y service. Very dirty and grubby plane esp for such a new aircraft (the carpet was appalling). Had flown Jetstar J before and knew what to expect but the seat seemed less comfy but maybe it was my imagination. Service wasn't an issue for us as the flight is only 3 hrs but I have to say that if was crammed into a Y seat for 9 hrs to Asia I would understand how the convicts must have felt coming out to Australia. All in all had low expectations which were met. Did like the 787 as an aircraft and look fwd to seeing them on QF services one day in the future.","","","","","5.0","2.0","3.0","3.0","2.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Singh","Australia","2014-03-18","MEL-HNL return. Return trip was via Sydney. Pre-booked catering and entertainment. Had a spare seat next to me both ways which helped. Seat standard for economy. Ipad entertainment was fine. Food was barely fit for human consumption and not worth a cent - take your own on board. Check in at Melbourne long and arduous and a bad way to start a holiday! Return flight was delayed in both HNL and SYD making for a very long trip.","","","Economy","","6.0","3.0","3.0","1.0","4.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","C Harper","United Kingdom","2012-02-27","Five of us travelled from Nairobi to Mombassa return. What can you say about a 45 mins flight take off seat ok drink served with polite crew.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","S Kennedy","United Kingdom","2012-02-27","LHR-NBO return. Economy in uncomfortable and cramped seats that made sleep impossible. In different seats for outward and inbound flights but inflight entertainment system was broken on both legs. B777 fairly modern but worn buttons on the entertainment system suggested it had been broken for some time. Cabin staff promised to come back but never did. Later used crew call button but this was ignored. Food was poor with breakfast just a bread roll and jam. Cramped hot and stuffy Nairobi airport wasn't much fun either.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","V Blaxell","Australia","2014-03-17","MEL-HNL-MEL purchased an upgrade to the business class product on outbound. Did not expect anything like business class product on other international carriers so I was not disappointed with the product overall: it is closer to a premium economy product. Food was pretty good wines were fine very limited options on the free iPad but the noise-reducing headphones were great and no complaints about the amenities packet. However the leg room and recline were quite limited and the leg rest on my seat did not work. Chief FA looked at it and pronounced the cable broken ""like lots of these seats"" offered no regrets but pointed to 2 company non-revs in the bulkhead row and asked if I wanted her to go and roust them out so I could sit there. I felt very much put on the spot and declined. Miserable night. I suppose I should have been more assertive. On the inbound: execrable vegetarian food in economy and the seats also busted: no reading light no call bell no expression of regret from cabin staff (and this was an exit row seat for which I had paid extra). A332 on both flights very dirty and shabby. The toilets on both were simply disgusting even at the start of each flight. Many FAs wore dirty or tattered uniforms with buttons missing and frayed hems and cuffs. Of course the ticket was relatively cheap and Jetstar is now the only non-stop between MEL and HNL so one has to hold one's nose and endure. Slipshod rubbish airline even for an LCC.","","","","","3.0","2.0","3.0","3.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Henk Dijk","Netherlands","2014-09-22","KL1263 full 737-700 very good service level and attentive staff. The nice views above the Alps makes this Saturday morning flight complete in the positive way!","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Akram EL Dimerdash","Egypt","2014-09-22","CAI-AMS-EDI. LON-AMS-CAI: The flight from CAI to AMS was ok and comfortable that is due to an empty flight so I could take a row of 3 seats to stretch out the food was good and basic service was very good. Arrived to AMS on time but for no obvious reason the jetway to disembark the plane was not working! So they made us go down the plane by stairs and then climb side stairs again of that broken jetway to get into the terminal. It was very tiring especially with your carry on's. 2.5 hrs connecting time at Schipol then flew KL again to Edinburgh B737-400 nice and new aircraft snack was fine and service was very good. LON-AMS was in that Small Fokker 70 it is really a very small plane thank goodness the flight was really short AMS-CAI the boarding was chaotic security was endless the flight was full and the seating was really very narrow and annoying. Food was ok and entertainment was fine.","","","Economy","","5.0","2.0","4.0","3.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","H Williams","Australia","2014-03-14","Perth to Sydney on A321. Bargain fare flight on time and crew very pleasant and professional. Only problem was lack of catering. I sat near the front but they had already sold out of most options as passengers on previous flight had bought it. Apparently they do not restock at Perth and the company prefers to sell out (and disappoint customers) rather than carry adequate stocks of food that could be left unsold. Eat before you board!","","","Economy","","8.0","3.0","4.0","1.0","0.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Ferdinands","United Kingdom","2012-02-24","Have returned recently from Mombassa - outbound journey not as bad as last year. Seats still very uncomfortable. Internal flights via Nairobi to Mombassa - crew were helpful and happy. Not so on our night flight back to the UK crew rude and unhelpful. Inedible food.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Stephen Mendes","Mauritius","2012-02-22","Comoros (HAH) to Johannesburg (JNB) via Nairobi (NBO). A terrible experience - firstly check-in in Comoros is chaotic. Secondly I and about 6 others were downgraded from Business to Economy Class without apology or explanation. Thirdly I and the other downgraded passengers had to search around the crowded economy cabin to find a spare seat - cabin crew did not show any interest sympathy and did not help.","","","Business Class","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","I Selkirk","Australia","2014-03-03","Melbourne to Hobart. Flight was 2 hours late and then left us at the luggage carousel for 45 min waiting for luggage to be unloaded a completely unacceptable performance that caused us to miss the wedding we travelled for and incur additional transport costs. Information flow throughout was poor and inaccurate.","","","Economy","","","3.0","3.0","2.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Bassett","Australia","2014-03-03","Last month was my second flight on Jetstar from Melbourne to Bangkok return. Food and drink both have to be purchased on board or online during booking which is fair enough as it is a cheap airline fare. Leaving Melbourne we were aware of this and took our own sandwiches and bottled water purchased in the Duty Free area at Tullamarine - no problem. On both return journeys - at Bangkok airport - our bags were searched before boarding and all water was confiscated from passengers. Although we could purchase drinks and snacks using a credit card on-board we did not. Surely Jetstar could at least provide free bottled water to dehydrated passengers. Maybe I just expect too much.","","","Economy","","2.0","3.0","2.0","2.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Dejan","Russian Federation","2014-09-14","IAH-AMS-SVO. Departure from IAH on time and early arrival to AMS. Flew in Economy Comfort but without comfort as seats are the same as without the ""comfort"" attribute except they have 2"" of extra legroom. Service onboard decent and staff friendly as long as you do not ask for another something. AMS-SVO on B737-800 with seat configuration that charter airlines use. Practically no legroom at all. STW very rude when I asked her to move rows and although boarding was over she insisted that I could not move in order not to disturb the weight balance of the aircraft! I am a FF with a gold elite status and such answer left me shocked. Overall except comfort onboard KLM is ok.","","","Premium Economy","","6.0","1.0","3.0","4.0","3.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Odom","United States","2014-09-14","Traveled in July and Aug From Amsterdam to Arusha and back. I had heard KLM consistently had less than stellar reviews and they lived up to their reputation. Their food customer service and cabin quality paled in comparison to Delta who handled the second leg of the trip. If There was another option I would not travel KLM again but I expect that is why the get away with what they do.","","","Business Class","","2.0","4.0","3.0","3.0","2.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Sayer","United Kingdom","2012-02-17","LHR to NBO and Juba return. Excellent flights in both directions. 777-200 on LHR-NBO legs with comfortable if slightly worn lie flat beds. Excellent cabin service throughout. NBO-Juba in new EMB 170 in economy but good food and drinks. Faultless service despite the chaos of Juba airport.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J King'oi","Netherlands","2012-02-15","NBO-AMS. Checked in on-line baggage drop very efficient. B777-200 with relatively new interior and functioning IFE. Flight left on time and arrived in AMS 30 mins early. Cabin crew were friendly and informative. The food was well-seasoned and hot drinks available throughout. Arrival in AMS was smooth and I had my baggage within 10 mins of landing. It is unfortunate that KQ is unable to provide this experience every single time. That accounts for the low ratings and terrible reviews.","","","Economy","","7.0","5.0","4.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Satish","India","2014-02-26","Flew them between Brisbane - Sydney and Sydney - Gold Coast. Clean aircraft on-time departure. Cabin crew were quite mechanical in their duties. Food items and beverages were available for sale. Their web-site is also quiet user friendly for making reservations. Overall good experience.","","","Economy","","8.0","3.0","3.0","1.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Giles","United Kingdom","2014-09-10","Amsterdam-Lima 777-300ER. 10 abreast seating in the 300 made for a very cramped experience especially in the middle. This coupled with the outdated infotainment the plane being totally full and ridiculously tough 'calzone' and the odd decision to freeze the passengers with the air conditioning midway through the flight made the 12.5 hour journey uncomfortable.","","","Economy","","5.0","2.0","3.0","4.0","2.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","N Malaki","Kenya","2012-02-15","Frequent traveller between NBO-EBB. Good mannered and helpful staff. Left 10 mins ahead of schedule and arrived on time. This is unique given frequent delays on this route. Will the improvement hold?","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Adrian Pich","Australia","2014-02-24","Flew Jetstar JQ960 from Adelaide to Cairns on February 3. For a (by Australian standards) lengthy domestic flight it was well worth the saving to fly Jetstar. Incredibly attentive crew comfortable seats and iPads available to hire along with the usual food and drink for purchase.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","I Sampson","Australia","2014-02-24","Travelled for the first time with Jetstar in January to Launceston. Check in took 50 minutes at Sydney (just as well we were early). When on the plane I had to sit sideways as there was not enough leg room my teenage sons also had the same problem. The lady in front of me tried to recline her seat during the flight but could not because my knee was jammed up against the back of her seat. I had to ask her to stop trying to recline as it was hurting my knees. I Think Jetstar are greedy as they are understaffed and there are too many rows of seats on the plane for people of average size. Next holiday it will be back to Virgin.","","","Economy","","4.0","1.0","4.0","0.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Wajsberg","Israel","2014-09-06","KLM trying to become the airline with the worse pr as no respect or appreciation for fq travelers. Two days ago BRU-AMS-TLV all well until now. When arriving in lounge at AMS airport I discovered we would not fly non-stop to TLV as booked and paid for. We had to endure a one hour stop in Larnaca for no valid reason whatsoever as a very late arrival in TLV. No compensation no refund no re-routing. I am a platinum for life member of AF/KLM (skyteam) I will not fly KLM anymore.","","","Economy","","","2.0","3.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Tercon Bojan","Singapore","2014-08-28","KLM has the best e-checkin service that I've seen. They make getting to your flight an efficient and easy process. And although this Amsterdam to Barcelona flight on an 737-800 is only 100min in duration they served wonderfully packaged fresh food and drinks.","","","Economy","","10.0","3.0","4.0","5.0","1.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Dave Jones","United Kingdom","2012-02-06","LHR to NBO. Boeing 777 could feel the seat framework through the upholstery IFE didn't work entire control unit in armrest out of action so when the cabin lights were switched off at 10pm I couldn't even switch the light on to read my book. Cabin staff unhelpful and surly. Drinks only offered with meals so only twice on a 9 hour flight. Return flight also 777 different experience completely - staff nice seats fine IFE worked came round with drinks several times. Internal flights from Nairobi to Mombasa and return were fine.","","","Economy","","5.0","2.0","2.0","2.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Brouwers Bart","Netherlands","2014-08-28","Amsterdam - Johannesburg KL592 27th July - 17th August. Perfect trip. The best crew very good food good entertainment. An unforgettable journey with KLM to Johannesburg! We paid less than half the price the cheapest other airline asked.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Scholten","Netherlands","2014-08-28","KL1774 FRA-AMS 16/8/2014 on Embraer 190. Efficient online check-in and friendly staff at baggage drop off. The seat comfort was remarkable (seat 4A) comfortable leather seats and more than enough space. The flight had a delay of 30 minutes due to late arrival of the plane. Many passengers were afraid to miss their connection but the co-pilot and crew informed them well. Flight attendants were not as friendly as they use to be (both flight attendants were British and not Dutch). One drink and a snack was served.","","","Premium Economy","","8.0","5.0","3.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Scholten","Netherlands","2014-08-28","KL1927 AMS-GVA 23/7/2014 on Boeing 737-800. Efficient online check-in and very friendly staff at baggage drop off. The flight had a delay of 20 minutes due to the busy summer holiday schedule at Schiphol Airport but the co- pilot kept us well informed. Flight attendants were very friendly and helpful. Two drinks and chips were served.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","S Green","Spain","2012-02-06","LHR to Nairobi. Flight left on time and arrived early. Seat 31 back row but only 2 seats were comfortable enough and reclined ok. Food very good and FA's good. Night flight so not bothered about IFE. Return left on time and arrived early. Food not so good. Same excellent seats. All in all very pleasantly surprised after reading some awful comments. Would use again.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Seguy Christian","Japan","2014-02-21","Jetstar is a low-cost carrier but still they could do a little better in some specific areas to avoid disappointing their customers. For example: I was flying 3K764 KIX-MNL and they offer online check in. But when you get to the airport the special line for online checked in passengers is closed and you have to queue with the regular passengers. The local Jetstar staff doesn't seem to understand the concept of on-line check in and frequent travelers would agree with me that it's quite annoying. The overall friendliness of the onboard staff is average or below average.","","","Economy","","5.0","2.0","1.0","1.0","1.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Andrei Niculae","Australia","2014-02-21","Perth to Brisbane. Flight cancelled after waiting in the airplane from midnight to 3.30am. Rescheduled for the following day and new delay. Attendants tired and not offering support.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","F Baumann","Germany","2014-08-28","My experience with KLM on my roundtrip AMS-YUL-AMS was absolutely positive. The staff (ground and crew) was very friendly helpful and inviting. The meals were of good quality and more than I expected. At almost any given time of the flight a member of the cabin crew was present in the cabin. Announcements from the cockpit informed us in time about possible delay due to heavy traffic in AMS. My economy seat was quite comfortable. I really enjoyed the flight and definitely recommend the travel product KLM offers.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Dravidoff","South Africa","2012-02-03","Johannesburg to Nairobi. Check-in at Oliver Tambo is a disaster. I had checked in online but despite this I had to check-in at the machine as well as the check-in counter. The printout from the online check-in as well as the boarding pass printed by the machine are both promptly torn up by the check-in agent who then prints the ""final"" boarding pass. Trolleys are not allowed in the queues ""for security reasons"" when all other airlines operating from the same terminal allow trolleys to be pushed right up to the check-in counter. Flight itself is poor. Old aircraft with many broken seats and badly trained staff.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Kevin Tunnicliffe","United Kingdom","2014-02-14","SYD to MEL and back. The flight was fine you don't expect too much on such a short flight. No IFE and food and drink prices were reasonable. I had a coffee which was surprisingly good. The bugbear was the check in. Massive queues at Sydney but moving quickly due to the fully manned bag drops. However in Melbourne for the return two ""jobsworths"" asked where passengers were travelling to and only allowed certain flights to join the queue. Consequently when they did finally condescend to allow us in it was an almighty scramble to get the bag dropped and to the gate before the flight. Really let the airline sown. It wasn't that they were busy just two women exercising their power! That is reason I downmarked the staff service option because cabin crew were great.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","E Ottieno","United Kingdom","2012-02-02","Johannesburg from London. Fairly easy to book and good at check-in. Food served on London-Nairobi trip was awful - the local Ugali was served. This is not something you serve unless fresh and especially not on an airline. We were delayed disembarking in Nairobi we waited on the tarmac for the buses to take us to the terminal! Worse was that it was a cold night. Would not recommend this airline in its current state. It needs urgent and drastic overhaul.","","","Economy","","1.0","2.0","3.0","1.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Greer Stephens","Australia","2014-02-14","Flew Melbourne to Phuket on new Dreamliner in Business Class on 9/2/2014. This was such a nice surprise to be on this plane. Even the staff seemed happier. Also the food was of a higher standard than I have had on previous flights. After saying all this there are two areas that need me. One is the cleanliness of the seats. Many were stained and the other is that they do need more choice on the entertainment side.","","","","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","T Bungard","United Kingdom","2012-01-31","London to Nairobi was an OK experience from there it went right down hill! Arrived at Nairobi to the news that my onward connection to Kigali had been cancelled; so an extended stay at the worst ""international"" airport I have ever been in. Combine that with less than helpful staff made for a very miserable 4.5 hours. Onward flight was in a modern comfortable airplane but no compensation for the ""Nairobi Experience"". Will definitely be seeking an alternative route next time.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Mcgarnicle","Canada","2014-02-12","We flew from Melbourne to Denpasar and needed to check one bag. I went to ask how much it would cost at the counter and they said to do it online asap. To book it online the cost is $54 if you didn't see the fine print on the website which only said the cost would be greater at the counter you would have to pay $165. For one bag! On top of that absolutely everything else cost money as well. I had to ask for water. I would rather pay the extra $100 and fly in comfort with a regular airline.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","G Bos","United Kingdom","2014-08-20","Having heard about KLM's new business class product being fitted on KLM's 777 fleet from April I was hopeful to experience it on my trip to Lima (after all why on earth did it take them so long to introduce proper flatbeds in the first place). No such luck the cabin crew told me the roll-out on the 777's won't now start till October. The old business class seats in a 2-3-2 configuration simply isn't what you expect on a premium airline. Also due to staff shortages there wasn't a fast-track channel opened up on boarding. The crew were excellent and to some extent made up for the lack in comfort and sophistication of the product but until the fleet is properly kitted out I'll avoid KLM for long haul flights.","","","Business Class","","5.0","2.0","4.0","4.0","3.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","K Bowden","United Kingdom","2014-08-20","Flew from Bristol to Amsterdam then back again in August 2014. Have done the same journey twice with EasyJet and Ryanair in the last year. KLM was a big improvement! Competitive prices great service friendly staff pleasant flights free snack and beverage on board. It's a shame to read some of the bad reviews on here and I can only assume they are few and far between as my experience with KLM was magnificent. Highly recommended will be flying with them again for sure!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Mwahafar Ndilula","","2012-01-28","From Nairobi to Addis Ababa via Djibouti. I must say that was the worst flight that I have ever been on. The seats didn't recline enough for one to say that they were in business class. The seating was just uncomfortable and the seats were small. The cabin crew helped by providing a fairly good service. Other then that the flight was just a drag and when I landed in Addis Ababa my back was hurting. That was my first and definitely last time flying with Kenya Airways.","","","Business Class","","1.0","1.0","3.0","4.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Greenhorn","Australia","2014-02-07","Flew BNE to TSV. travelling with special needs passenger boarded first with 3 seats between 2 of us. check in staff were quite rude we had overweight baggage and I was fine with paying this without complaint. Check in lady wrote ticket and just pointed when I ask what the pointing meant was quite rude. The inflight staff were fantastic fun its just the people on the ground who give Jetstar a bad wrap. Flight left on time and arrived early.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Peters","Netherlands","2014-08-20","After a beautiful week in St. Petersburg and Moscow it was time to fly back with the KLM from Moscow (SVO) to Amsterdam (AMS). The Moscow airport (SVO) is in fact a very dull airport. Some shops and restaurants in the middle and that’s about it. Our flight (PH-BXP 737-900) arrived on time and we started boarding approx half an hour before scheduled departure. We already checked in the day before and were offered an economy comfort seat for a small extra price. I took seat 5c since I prefer to always sit on the aisle. We took off about 15 minutes after scheduled departure and soon after we reached cruising altitude a hot meal was offered in economy. I was pleasantly surprised by this service since on the way in to St. Petersburg only a hot snack was offered. Finally a cup of tea or coffee was served. Arrival was on time and soon after I found myself waiting for the train to take me home.","","","Premium Economy","","7.0","4.0","4.0","4.0","1.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","C Glasheen","Australia","2012-01-26","Flew from Kenya to Bangkok. Service and food was good. IFE was below average half the channels did not work. The bathrooms at least this time had enough toilet paper and hand towels. Service has a long way to go before it reaches other airline levels. Jomo Kenyatta a very old and tired airport.","","","Economy","","5.0","3.0","4.0","4.0","1.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Ryan Kaloki","Rwanda","2012-01-20","KGL via BJM. Well timed flights good aircraft's - operated an embraer 190 jet new and comfortable. Had a hot breakfast with an option of chicken beef and veggie. The crew were young and friendly captain kept us well informed on reports on turbulence.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Piddick","Australia","2014-01-23","NTL to MEL 13 Jan. Full aircraft. Counter check-in friendly and accommodating granting 3 of us exit row seats upon request. Aircraft clean seats comfortable for 1.5 hr flight which departed on time. Very smooth flight. Advance purchase of tickets meant that the flight was good value.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Haugh Michael","United Kingdom","2014-08-14","Flew Bristol to Lima business class. No delays on either journey. Seats were comfortable able to catch a few hours sleep on the overnight flight on the way back. The entertainment system was good the cabin crew very attentive. Travelling to and from Bristol went without a hitch despite a tight connection on the way back.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Gail Garbutt","United Kingdom","2012-01-12","London Heathrow to Nairobi on Christmas Day. The flight was cancelled and we flew the following morning. We were left in a fair amount of chaos only by following other passengers did we find our way out of the airport to the Heathrow Hilton our luggage was left overnight in the hold. The Hilton had more or less run out of food there was one representative from the airline at the hotel reception to inform us of what was happening the following day. Once onboard the food was awful stale breakfast when we should have had lunch (the food from the previous day) screens for entertainment didn't work. On our return flight the loos were blocked awful food. This airline really needs to raise its game.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Stewart","Australia","2014-01-22","Melbourne to Singapore. Having read over and over again how bad the budget internationals were I was amazed at the value for money you get when traveling with Jetstar. Sure the food was not 5 star but it was edible the seats were comfortable staff friendly and overall for the price I paid ($324 return) how could you expect more. It amazes me that people whinge about budget airlines and compare them to full cost airlines. Overall very happy.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Cilia","Australia","2014-01-20","Flew MEL-MCY return on JQ794 11th Jan and JQ793 18th Jan. JQ794 - 11th Jan 2014. Aircraft: A320 VH-VGT. Seat 20F. We had carry on only and we used web check in so we could go straight to the gate no queuing or anything. Flight was on time and aircraft was clean. Seat was adequately comfortable however the legroom was limited it would be a bit uncomfortable on a longer flight. Crew were especially good on this flight very welcoming and helpful. Didn't purchase any food onboard or entertainment onboard - no need to spend the extra $$ on a short flight. Arrived early. JQ793 - 18th Jan 2014. Aircraft A320 VH-VQQ. Seat: 28F. Flight was good seat pretty comfortable more legroom on this older and differently configured aircraft. Once again didn't purchase any food or entertainment. Crew were helpful. Arrived on time. Overall I was very pleased with the service. We just wanted the cheapest fare so we don't care about extras like luggage entertainment food. There was nothing to complain about - Jetstar excelled in every area and I would definitely fly with them again.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Young","Canada","2014-08-14","First time to fly KLM based on their new World Business Class Product. We flew return from Toronto to Amsterdam. Both flights on time service outstanding although slightly higher marks to the crew on the outbound. The new WBC seat was the most comfortable ever flown in and unlike other airline layouts the main cabin (747) was extremely spacious. Even the upper deck was well laid out. Will be using them again on our next flight and would recommend their new World Business Class on the 747's only at the moment.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Wilson","United Kingdom","2012-01-12","Business class between Nairobi and Heathrow good both ways. Charming staff comfortable seats and a great effort to provide food for a gluten free vegetarian! Flights on time. Entertainment limited but overall pleasantly surprised.","","","Business Class","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Tucker","Australia","2014-01-17","Hobart - Melbourne - Perth. Hobart to Tullamarine on a fairly new A320. Aircraft was pretty clean and tidy and me and my wife got our allocated seats. Flight was on time happy to say. JQ968 Tullamarine to Perth was a different story. Check in manager very rude even after I produced my ASIC and advised her that I was fully aware of the conditions of being in an exit row. Inexcusable behaviour. Flight was out on time on a new A320 but I cannot understand the cabin crew. A person should not do a job like this if they are not cut out to do it. Sure the flight was a ""red eye"" and as a frequent flyer I can accept that this can affect your moods. But the fact that one staff member (Cabin Manager) was putting meals on the floor another male member of staff (who conveniently wore no name tag) was slamming around and making as much noise as he possibly could. He was on a mission not to let passengers sleep. And then the lot of them standing there and complaining about their jobs - well you get the picture. Paid a full fare for this flight and in my view if this is the way Jetstar operates their business they do not deserve any of the domestic market. Will never use them again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Haran","Japan","2014-08-11","I have taken 4 international flights in the last week with KLM. One was canceled-I was given the offer to take a partner flight so went to the airport but all seats had been taken-went home and took the next day flight. On arriving in Amsterdam for a connecting flight to London there was over a 3 hour delay - finally got on the plane to London and there wasn't any running water in the lavatory! I am just back in Japan minus my checked-in bags! I do not know if this is the norm with KLM but it has been a nightmare as 3 out of 4 flights I have taken have had problems. I have an exceedingly bad taste in my mouth-my 12 year old son too.","","","Economy","","1.0","3.0","4.0","3.0","3.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Herbert","United Kingdom","2012-01-10","LHR-NBO Economy. Sat on the plane for 3hrs at LHR while recurrent electrical problem was fixed they kept us well informed of the situation but it turned an 8hr flight into an 11hr journey. All the negatives are well documented here my conclusion pay the extra for BA or VS or if you have time Emirates via Dubai. Economy product isn't up to much. NBO-LHR Business. Paid for a last minute upgrade at NBO Business cabin is light and airy with only 28 seats on the 777-200 with the cabin half empty. Comfortable fully adjustable chair which turns into a 75 inch flat bed meals served on china and of a good quality and drinks readily available. Only gripe is the awful AVOD. At $500 for the upgrade I felt this represented value for money and such a far cry from the outbound horrors in economy.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Potter","Japan","2014-01-17","Flew Jetstar Tokyo to Sydney via gold coast. Flight was delayed by an hour. I tried to buy drinks on the plane and staff rudely informed me that they don't take cash (AUD or JPY) and only credit cards which I didn't have. To be fair the flight was a lot cheaper than any of the other full service airlines but you get what you pay for. Flew back to Tokyo on Air NZ a few weeks later and was amazed at the difference. Chalk and cheese. Seats are uncomfortable and have minimum legroom (even on a large aircraft such as the A330). Cabin crew are rude (and their polyester polo shirt uniforms are awful). Check in staff appear to be overworked. For short haul flights Jetstar are OK but for anything longer than 4 hours your better off going with a full service airline.","","","Economy","","2.0","1.0","1.0","0.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Birse","United Kingdom","2014-08-11","Dreadful experience. 28th July. 3 hours on the Tarmac at Glasgow because Schiphol airport was closed due to weather conditions. Yet they still flew us into the chaos knowing that we had missed our connecting flight and that all flights out of Amsterdam were cancelled or delayed. Long story cut short 200000 cases lying in the hold in Amsterdam KLM staff rude and not enough of them to deal with the amount of people requiring flights. Stood for 8 hours in queues along with hundreds of others with only a bottle of water given to us free of charge they told us to find our own hotel rooms for the night and they would refund the cost first night of our holiday lost luggage then lost for 4 days! Holiday to Lake Como completely ruined. No customer service whatsoever! £25 voucher given to us with our lost luggage for our next flight with KLM- no thanks KLM we will use other airlines. Never again will we fly through Schiphol or use KLM.","","","Economy","","","3.0","1.0","2.0","2.0","","","0.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ian Sinclair","United Kingdom","2014-08-11","LHR-AMS-DXB in business class. By far the best part of the flight was the Skyteam lounge at H/row T4 Amsterdam's lounge was tired unwelcoming huge queue to enter and poor selection of refreshments. Schiphol is undergoing a major refit avoid until completed! Very old aircraft with equally tired crew who did the minimum to service a full flight. I can only imagine that the KLM cabin crew are on fantastic salaries otherwise why would they want to be there? It certainly had nothing to do with wanting to provide any level of service. Food average frequent beverage service and on schedule arrival. As a FB Platinum for life member I have tried to remain loyal although with so many airlines flying into the ME region now I will certainly shop around. What's the point of being loyal if there is absolutely zero interest from KLM when giving them your business?","","","Business Class","","1.0","2.0","1.0","3.0","2.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","L Nyamaswe","United Kingdom","2012-01-09","LHR-NBO-HRE. Flight from London to Nairobi was terrible barely enough leg room the entertainment system did not work and the crew was rude and offish. Flight from Nairobi to Harare was much better although there was no inflight entertainment. Overall I would only recommend this airline if the flight is intra-continental rather than intercontinental.","","","Economy","","3.0","2.0","3.0","4.0","1.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","D Roerdink","Netherlands","2012-01-09","DAR-NBO-AMS. Both flights departed on time. However staff on both flights were not particularly friendly or thoughtful - what a difference with our inward flight to Nairobi with KLM. Food on NBO-AMS was a disappointment with dry buns for breakfast and a salad for lunch. Received one drink directly after take off but after that no more refreshments for 5 hours. Flight entertainment system on the 8 hrs NBO-AMS flight was not working - system spontaneously reset itself several times during the flight or it didn't work at all. Overall very disappointing and what a shame that Kenya Airways is a code sharing partner of KLM.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Le Quesne","Australia","2014-01-16","I have traveled with Jetstar from Perth to Bali and return twice in the last 2 years. Both times were on an Airbus A320. Personally I found the seats in economy class quite OK compared to the economy seats on Qantas and Virgin who use Boeing 737's. Being a low cost carrier I made sure I read the fine print and terms and conditions. Once again as is so true in life you get what you pay for. Budget Airline means no frills and the bare basics unless you want to pay extra. As it is only a 3.5 hour flight I was more than happy to forgo the full services offered in exchange for a much cheaper fare. Both times Jetstar have provided a realistic service for the price paid. Aircraft was clean flight on time and fairly smooth. No real complaints. What I expected was met and I would much rather have the money I saved to spend on my holiday than enjoying all the perks of a full service carrier. Realistically it is only 3.5 hours out of your life! Will happily fly Jetstar again in the future on short haul flights.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Catolico","Philippines","2014-01-14","My flight to Tokyo from MNL Jan 6 was canceled due to hydraulic problem as mentioned by the captain when we are already onboard the plane. They said we will be delayed for an hour but eventually it was canceled and rescheduled the next day. Jetstar accommodated all pax in a five star hotel with free meals so for a budget airline it was very good.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Henry","United Kingdom","2014-08-06","Amsterdam to LHR - travelled on KLM after 14 years and now I wish that I hadn't. As a very frequent flyer KLM staff are some of the most unfriendly I have come across. The only positive experience of the whole journey was the check in/baggage drop. I personally believe that as consumers we have other better options than KLM to choose from.","","","Business Class","","","0.0","0.0","0.0","0.0","","","0.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","N Asamoah","Kenya","2011-12-24","NBO to Accra. To my surprise flight was overbooked. Many who had tickets could not fly. Flight itself was pleasant with friendly attendants. Food ok. Seat on the aisle next to exit could not recline though legroom was good. However this was shattered when our luggage was left - many passengers affected. Almost 2 hours waiting in line in Accra just to report this. 3 days down the line still waiting. Good airline but becoming sloppy.","","","Economy","","3.0","2.0","4.0","3.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Le Quang","New Zealand","2014-01-10","In my trip to Japan I decided to fly back to Tokyo from Osaka on Jetstar Japan. Staff at the check-in counter were helpful and friendly. The flight however was delayed for about 20-30 minutes but without any announcement. It was generally good for a short-haul flight domestically in Japan.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Dianne Schaeffer","Canada","2014-08-03","We flew direct from Amsterdam to Calgary on July 18th 2014 in economy class and had a great flight. We had a very pleasant male flight attendant who was excellent. It was our first KLM flight and we were very pleased with everything from superior service to piping hot food movie selection timely arrival and the comfy pillow and blanket provided. We highly recommend them. The plane was full but the service and pleasantness of staff was still great even though they were kept very busy.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","E Smith","Thailand","2014-08-03","Return flight from Thailand to Bristol UK via Amsterdam outward journey went as smooth as silk checked in online arrived early and dropped my baggage - took about 30 seconds. Everything ok with boarding tiny uncomfortable seat. I had already booked a comfort seat for return very glad that I did. Amsterdam was a good transfer arrived at Bristol with no problems. The return was horrible first of all checking in online for Bristol was a waste of time check-in opened late and no baggage drop. Informed that I was 3 kilos overweight and must pay £79. Onboard staff and food were excellent. Probably the first and last time with KLM.","","","Economy","","5.0","1.0","5.0","5.0","3.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","O Oguzhan","Turkey","2011-12-01","Nairobi to Harare in business class on a new Embraer 190s. Excellent aircraft for regional flights. Individual touch screens with limited choice of movies and music but sufficient given the length of the journey. Quite good food and very friendly crew but they left behind over 100 passengers luggage in Nairobi including mine. No airline staff were available no compensation and rather unprofessional handling agent at Harare airport. Nairobi airport - probably ok in 1980s but was crowded dirty and not up to standards for 2011.","","","Business Class","","4.0","4.0","4.0","4.0","4.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","S Njorog","United States","2011-12-01","NBO-AMS. Departure time was 8.10am but just before takeoff we had to go back to the gate to switch planes which took a good 3 hrs. Flight took off around 12pm. Crew did not provide any refreshments during the 4 hr delay. Onboard crew were rude and seemed disinterested in serving passengers. The food was fair the entertainment was not working. The crew seemed more interested in chit chatting at the back on the plane than serving us. Overall I was totally dissatisfied with this airline.","","","Economy","","3.0","2.0","1.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Ryan","Australia","2014-01-09","Flew Sydney to Hobart for a Christmas break. Flights were cheap to buy and they turned out to both be on time so no complaints. Legroom is a bit cramped but for a two hour flight it's reasonable.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Macleod","Australia","2014-01-08","Flew JQ944 from Melbourne to Cairns then onto Osaka (JQ15 Business class) then Osaka to Fukuoka the next day. Returned on 6th January Fukuoka to Osaka (GK550) then Osaka to Cairns (JQ16 Business Class) Cairns to Melbourne (JQ947). The Japanese legs were fine as was the outbound flights to Japan. Though the return flight from Osaka was average. They forgot my sons meal during dinner service (I had to ask them for it) they did apologise though he ordered chicken and got beef and I said nothing as I figured it was all to much trouble for them. Then the girl going through the cabin offering desert tea and coffee missed us completely. Once again I had to ask. The fight from Cairns started good with a very helpful girl at the counter. Some of the crew were terrible. Then a rather rude women on the crew ordering people to sit down marching up and down the plane and the two crew members sitting down the back during the whole trip gossiping in loud voices. As an Australian it was embarrassing. As a regular flyer I've got to say the service is pretty average and it really is hit or miss. Some staff members are very good while some are woeful. But I guess you pay for what you get.","","","","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Baughman","United States","2014-07-29","Just flew R/T from IAD-AMS-Dammam Saudi Aradia. I have not been on KLM international for years and based on European flights I had taken I was not expecting much. They had exceptional fares to Middle East so I tried them out. I was really very pleasantly surprised. Outstanding service on all 4 legs of the journey. Staff very attentive with the purser speaking to every business class passenger. Food about average for an international airline. Planes were A330's seats much like Qatar Airways I rarely lay flat but it looked like others were able to. Amsterdam is a very good transit airport and the KLM lounge is very good thought it does not have a great variety of foods (what it has is good). Best part of the lounge for me was the ""deep rest"" room with chaise lounges in carrells in a very dark room with just enough light to get around. My other European favourite airline is BA and I give KLM the edge with the more people-friendly airport. Too bad for me they're not in the OneWorld Alliance.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Mutembu","Australia","2011-11-18","Melbourne to Zambia via Bangkok through Nairobi. Flight from Bangkok to Nairobi was delayed without any apologies or explanation. Flight attendants were not friendly and not even a smile from them. I asked for some headphones and 4 hours later I reminded her and she just threw them at me. My flight from Nairobi to Lusaka was also delayed without any apologies again. My return trip was the same.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Sadler","Australia","2014-01-07","Flew JQ91 ADL-DRW on 25th Dec 2013 and returned on JQ92 DRW-ADL on 29th Dec 2013. Both flights were on time and seats were fine. Entertainment and food were ok - you have to pay for it but for the 3.5 hour flight it is worth it. What really impressed me was the cabin staff especially from DRW to ADL. Our cabin manager was the best I have experienced. Nothing was too much trouble. I have found Jetstar hit and miss in the past. Sydney and Melbourne based crew are generally lifeless and disinterested however Darwin based crew are excellent.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","I Bell","United Arab Emirates","2014-07-29","Booked flights from Abu Dhabi to Glasgow on three separate dates in July for family of four. Experienced problems with each flight on the 8th daughter missed connection to Glasgow due to flight delay from Abu Dhabi as a result spent 6 hours in Amsterdam airport and as compensation was given €10! On the 17th luggage failed to make the connection again due to flight delay and today the 25th my wife failed to make the connection again due to flight delay and was sent via Birmingham to Glasgow on the last FlyBe flight (further delayed by one hour) resulting in a total travel time of over 17 hours. The luggage was received the next afternoon however KLM could not advise delivery time therefore day wasted waiting in hotel room. KLM support found to be very poor particularly the Dubai call center and on line check in facilities. Why offer flights when the connection cannot be made?","","","Economy","","","3.0","1.0","3.0","4.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Charles Kennedy","United Kingdom","2014-07-29","AMS-SFO. Was keen to take this flight because of the unusual schedule leaves AMS at 09.50 not uncivilised but with a ten hour flight time and an eight hour time difference it lands in SFO at 11.45. Wake up in Europe and be on the Pacific coast before noon! I tracked the punctuality of the flight in the two days before my own and it was five hours late and four hours late respectively so I should have been relieved that we were taxiing only one hour late although my dream of a morning arrival in California was dashed. The reason given was late arrival of the inbound aircraft but with all the flight tracking apps these days airlines are going to have to be more creative with their excuses - our aircraft had arrived from Paramaribo hours earlier and on schedule. New business class seat on KLM is pretty good note that only window seats have a little shelf next to the headrest so I had room for books iPod et al but not sure what aisle pax are supposed to do with their stuff. Food was excellent was sorry they didn't have a spare as I would have eaten it up despite being quite full. Only downside was the crew were not very friendly overall and one in particular was extremely unhappy to be there a lot of hostility on show which is inappropriate given what biz class pax have paid. Landed half an hour late still one of the first international arrivals of the day so immigration took only a couple of minutes and bags were delivered promptly. I would take this flight again but hope for a happier crew next time.","","","Business Class","","6.0","4.0","2.0","4.0","2.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","W Gotora","United Kingdom","2011-11-10","LHR-NB0-HRE return - B777 and B737-800. The aircraft was modern but seemed a bit tired inside the cabin. Boarding was efficient from LHR but chaotic at NBO the IFE had very limited choices. The cabin crew were semi efficient but at times seemed rude however I found the meals to be good and their complimentary gifts for my kids made for a pleasant flights indeed. Seating and legroom is fair. Overall a decent airline I would use again.","","","Economy","","7.0","3.0","3.0","5.0","2.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Steve Rocliffe","United Kingdom","2011-10-31","London to Nairobi the worst airline I have ever used. Departure delayed by more than 12 hours. Almost no staff to help us. Rude unsmiling and unhelpful when they did appear. Inflight entertainment didn't work on the way out or on the return flight a week later. Food awful. No legroom either.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Cathy Hayes","Australia","2014-01-06","Travelled with Jetstar to Phuket because they flew direct. They were not cheaper than other airlines available at the time just the flight times were good. Everything on this flight came with an extra cost. Food drinks entertainment and even a blanket for our daughter who was feeling cold came at an additional cost. I think Jetstar have poor service and are a rip off. I will not fly again or recommend this airline to others.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","E Stuart","United Kingdom","2011-10-24","Amsterdam-Nairobi. Flight left and arrived on time food despite not looking appetising actually quite tasty. Staff relatively efficient. Seat back entertainment didn't work properly seemed to be hit and miss for most passengers. I'm 5ft 10 and I found seating on the 767 to be incredibly cramped much more so than the return flight on KLM. That and the position of the entertainment box under my B seat made it physically impossible to find a position in which to sleep.","","","Economy","","4.0","1.0","3.0","4.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Les Harvey","New Zealand","2014-01-02","Flew JQ269 AKL-WLG 15 Nov 2013 returned JQ268 WLG-AKL 17 Nov 2013. Cost was $120 return for 2 incl credit card charge. Both flights on time or a little early crew good and efficient plane (A320) clean. In Aus JQ may be hard work but in NZ they seem fine but you must check in on time and be at the gate in plenty of time. We pushed back 10 mins before due time from AKL and from WLG 5 mins ahead of time. I've no issues with them locally and they give Air NZ much needed competition. Compare the rates on the main trunk (AKL-WLG-CHC-ZQN/DUD with provincial eg ROT-CHC that doesn't have competition. Food and beverages and IFE are both extras. We didn't use either but it looked ok. In summary the perfect bus ride on time safe clean and cheap.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Henk Dijk","Netherlands","2014-07-27","AMS-BSL-AMS on 17/7 return 21 /7. Good and efficient flights on smart Embraer 190. Flights both on time.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Daynes","United Kingdom","2011-10-23","As per the previous review I was traveling on the cancelled 2345 flight from Nairobi to Heathrow as part of a round trip. The flights in both directions were reasonably good the entertainment systems were broken for most of the seats but staff were pleasant and helpful and food was good. Unfortunately the reaction to the cancelled flight was awful and the worst treatment I have ever received from an airline. As the previous reviewer says the staff were very slow extremely ill informed and seem to have lied on occasion. Almost no effort was made to inform passengers as to what they needed to do in terms of changing flights getting back through immigration control and sorting out a hotel. This resulted in a great deal of frustration and wasted time queuing in the wrong places. In particular the airline made very little effort to help passengers find hotel accommodation; only one member of staff was available to help and passengers including us were told that there was no hotel accommodation left available which was later proved to be untrue when a number of passengers complained and were miraculously found hotel rooms. I suspect the lack of hotel rooms may have related rather more to a lack of appetite to pay the room rates rather than any genuine shortage. Ultimately we along with perhaps a third of the passengers ended up sleeping on the floor of the transit lounge until we were told to get up and move at around 6am. The re-scheduled flight was then further delayed when the first officer did not turn up for work at this point refreshments were provided but not enough for all the passengers. All in all a consistent and depressing display of incompetence.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Levy","United Kingdom","2011-10-22","Nairobi-LHR. I recently was unfortunate to have flown Kenya Airways. Flying Nairobi to Heathrow on the 23.45 flight we were told after we had all proceeded through the gate that it had been cancelled. This was at midnight. 2 staff were available to book over 200 people onto new flights. They were slow rude and lied about when they were able to do. They were very slow to provide any refreshments and were not able to accommodate everyone in hotels until the flights the following day - so we had to sleep on the floor. When I finally got a flight home the food was substandard the staff were rude and surly. Toilets were not cleaned or maintained. I will never be flying this airline again.","","","Economy","","4.0","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Morrison","Australia","2014-01-02","Sydney-Hobart return - you get what you pay for although with all the add-ons the Jetstar fare isn't any cheaper really than QF or Virgin. The seating is cramped the aircraft was grubby inside tray table had sticky marks on it and the inflight magazines were quite grubby. We were two and a half hours late leaving Hobart with very short notice of delay which meant we had given up our hotel room only to spent mindless hours sitting around Hobart airport. Certainly won't use Jetstar again.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Curtis Doebbler","Palestinian Territories","2014-07-22","My recent (July 2014) flight from Johannesburg to Amsterdam on KLM was one of the worst flights. I had a terribly uncomfortable seat (15A) in what KLM ironically calls economy comfort class and for which it even charges a premium economy price. The slightly friendly cabin crew were among the least competent cabin staff I have ever seen on a flight. There were people still standing when the flight took off and no crew to be found. The crew tells passengers to close the overhead bins and finally the crew left the cabin lights on for several hours into into the flight and probably would have left them on the whole flight if I had not asked them to turn them off. The cramped seat made sleeping impossible the food was average to poor and served without salt pepper or utensils which I had to request separately. Departure was delayed the arrival late (although not too late) and nobody was on hand to provide connecting flight information. Definitely to be avoided.","","","Premium Economy","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Peter Mair","United Kingdom","2011-10-19","LHR to Nairobi. Punctual departure and arrival. Clean spacious 777 good leg room. Inflight entertainment not working. Food: lamb stew with very overcooked veg -- second rate school dinners. Completely unsmiling cabin crew who knocked my arm (I was in an aisle seat) every time they passed. Loos not tidied or cleaned during flight (8.5 hours).","","","Economy","","4.0","4.0","2.0","2.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Busworth","Australia","2013-12-29","OOL-SYD. Booked the 16.00 flight to find when I got to the airport that it was cancelled and I had been moved to the 19.20 flight! Not very helpful with infants. Crew acted like they didn't want to even be there. Food was overpriced and I knew that from my flight there so bought food at the airport for less then half the price. No entertainment offered onboard. Bring your own entertainment. Seat was very uncomfortable. Arrived at 22.00 and airport closing. No staff there to help us. Bags didn't turn up on carousel told our luggage would come with Qantas tomorrow afternoon!","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Stevens","Australia","2013-12-17","Jetstar are in the habit of cancelling flights with little notification time (45mins before flight time via an email) and then abandoning passengers after transferring them to closed airports. Ground staff less than helpful and claimed that this type of service is to be expected from budget carriers. They appear to be over-anticipating passenger demand on some routes and when supply outstrips demand simply cancelling flights and disrupting passengers by either flying them the next day or transferring them to flights to other airports on sister airlines and bussing passengers to their original destination. Totally unacceptable when travelling with children and being left outside a locked airport terminal after an hour long bus transfer at 1.00am.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Kevin Tunnicliffe","United Kingdom","2014-07-20","Years since I last flew with KLM. Just a short trip from Manchester to Amsterdam and back. We booked ""Economy Comfort"" which gave an additional 4"" of legroom. Pleasant flight each way. just time for a snack of either a bag of ""chips"" (crisps) or a cookie and a quick drink before we were preparing to land. Delay on landing because a vehicle has broken down at the gate and delay of 30 minutes coming back due to late arrival of the plane otherwise all OK as far as the airline experience was concerned. Staff on board were excellent and tried their best to accommodate everyone's needs. Very full flights each way.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","3.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Peter Mair","United Kingdom","2011-10-19","Antananarivo to Nairobi flight. Arrived at Ivato airport to be told flight cancelled. Check in staff had no idea why or when they would be able to get me to Nairobi. ""On the next flight"" they said. ""When will that be?"" I asked. ""I don't know. In the next few days"" was the reply. I was sent to the Carlton Hotel to wait to be recalled. At hotel discovered that a room had been booked for me for four nights! However message received at hotel to be ready for transport to airport the next day at 8.00am. Arrived at Ivato 8.30am check-in didn't open till 10.15am. Once checked in to Nairobi I was casually told that my London connection was booked for two days later. After some minutes of discussion they transferred me to that evening's London connection (which involves nine hours in Nairobi airport!).","","","Economy","","1.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Merchant","Australia","2013-12-13","My 70 year old mother flew Jetstar from Hobart to Melbourne and was targeted to weigh her baggage (very small suitcase + handbag) and when it was just over the 10kg limit was told to pay the $70 or leave things behind! No empathy no consideration blunt and rude. Whilst it is ridiculous that you have to weigh both your suitcase and handbag the exorbitant fee and accompanying rude treatment is even worse. The cost for baggage is $10 if you pay prior and $70 if they target you on the day. How they can justify charging 7 times the standard fee? I will never book anyone on Jetstar ever again. Fly at your peril.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Howard","Hong Kong","2014-07-17","KL0888 - I flew from Hong Kong to Amsterdam on the B747-Combi. It was a really pleasant flight. Boarding and check-in was easily done and the seat itself was comfortable although a bit hard for the back which made it a hard to sleep. The recline was really good and made the flight really comfortable and the legroom was great as I could stretch out fully (I'm 5""8). The meals were delicious a lot better than the meals served on other long haul flights. The entertainment was excellent and included a wide range of new movies and it had videos about KLM and what it does to help our world and it surely was impressive. The cabin crew were really friendly and had a smile on their faces which made the flight more pleasant. All in all the Economy Comfort cabin was located in between Business and Economy class cabins and was isolated from both of the cabins which gave a really private feel which was great. I will definitely fly KLM again!","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","R Richards","France","2011-10-14","I write this sitting in an airport lounge having just disembarked from the only trip that I have ever taken using Kenya Airways - it is awful! The outbound flight there was no individual entertainment system just a single main screen movie that was impossible to watch. The seats were uncomfortable. Food awful and not enough. The return flight used a newer aircraft but that only meant that the seats were even closer together making it a long and painful trip. Even though the newer aircraft had individual entertainment system it was lacking features and mine did not work. They could not even turn it off so that I could sleep so I had this white screen glaring at me all through the night. The crew are poor - 10 minutes before landing I asked what terminal we would arrive at and they did not know. If you have a choice to use another airline then please do.","","","Economy","","","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","K Hill","United Kingdom","2011-09-30","Good points are that we left on time and boarding was well organised. Service onboard was awful. On both flights the entertainment system was not working and despite asking over and over again no one had the courtesy to come back to me. On the outward flight the service was a disgrace - no drink for an hour then it came with the meal. I had asked twice for a drink and was told ""2 minutes"". The plane was tired - carpets rucked up and loose seats dirty and stained.","","","Economy","","3.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Fitra","Singapore","2013-12-06","SIN-SUB-SIN with Jetstar's ValueAir A320 on 2 and 5 Nov '13. Checked in at Changi and Juanda airports were quick since I didn't have any check-in luggage. Furthermore I arrived early so the queue wasn't long. Both flights departed slightly late but arrived on time. I bought neither the foods nor the drinks during the 2.15 hours of flight so I can't comment on that. The crews were ok. Information about the destination was given by the captain just before landing which is standard for any flight. To sum it up it was a quick hassle free flights.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Le Quang","New Zealand","2013-12-04","Was on service from AKL to CHC with Jetstar. The flight was on time check-in was smooth (SMS boarding pass was a smart choice). Attendants were nice helpful though the flight was literally full. Cannot review the food and entertainment in details as they were not included in the price. For a budget airline it was quite good and enjoyable for me.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","V Roberts","Canada","2014-07-15","May 2014 I flew from YYZ-AMS-CDG and FCO-CDG-YYZ. I was impressed with this airline although their IFE needs an upgrade. Overall the service was amazing food was tasty and wine is great. I will fly KLM again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Hughes","Australia","2014-07-15","KLM 1845 from Amsterdam to Vienna on of July. We had booked the flight over a month before the flight departure date. Upon online check-in one of us was at the front of the plane and the other at the very rear. We had to ring up customer support as the online check in gave no other seating options and asked to change this so that we could sit together. We were told the only seats next to each other had the aisle in between. We were also told if we got to the airport early the check-in staff should change this so we could sit in the same row together. We arrived at airport check-in more than 3 hours early but we were told the airplane was full and there was no way to get around this. We were also told that we had to pay 30 Euro to check in our baggage since we had not done it online (but we couldn't do it online or else we wouldn't have been able to change our seats at the airport!). We discussed our experience with the lady at the check-in desk and she told us if we used one of the computers located on the other side of the airport we would be able to check our luggage in for free. So we went and found an internet kiosk checked in and still had to pay 15 Euro per suitcase. We then went back to the check in desk paid an extra 20 Euro each to sit in an 'Economy Comfort' seat because we were told there was simply nothing else that could be done. Long story short: this two hour flight cost us $900 AUD up front to be seated nowhere near each other. When we tried to alter this so we could sit next to each other it cost us an extra $120 AUD. Would never ever fly again nor recommend to anybody else.","","","Economy","","","3.0","2.0","3.0","2.0","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","H Kazingizi","United Kingdom","2011-09-13","Flights delayed. No customer service and poor communication. Sullen and unhelpful staff. Passengers were treated more like cattle and staff acted more like those of a budget airline.","","","Economy","","1.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","S Ross","United Kingdom","2011-09-13","Check in was chaotic and the ground manager seemed more concerned about whether the flight was full than the brusque attitude of the check-in staff even at Business check-in. Onboard the seats were comfortable and the service of the business crew was attentive without being over powering. The drinks were flowing the food high quality with an excellent breakfast. The journey was smooth. The blanket could have been better and the utility set was not to the standard I would expect from Business. The entertainment was ok but there was insufficient choice. Enjoyed the flight but still improvements that could be made.","","","Business Class","","6.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Martin Jones","Australia","2013-12-04","Flew Melbourne to Bali in business class old plane before they introduce the new planes on the route. Food and drinks were excellent and better than the Qantas domestic offering however please don't scrimp on a proper desert. The current inflight entertainment was limited and I put it away once I looked at the content hopefully new planes have something better. Service was great from the Aussie and Thai crew.","","","","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Y Mirindi","France","2011-09-12","FIH-NBO-CDG. All flights on time I was surprised that they did not make any welcome announcements before takeoff very unusual. Food was great on the first leg (737-800) service was quick and efficient. The Nairobi Jomo Kenyatta airport is getting better every day with new seating areas. Boarding was slow on the Paris flight food good with a new KQ menu a nice touch for Economy Class passengers. The cabin was however too cold so passengers did not have a good night sleep. Good flights overall and friendly staff.","","","Economy","","9.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Katie Graham","Australia","2013-12-03","Normally reliable however do not use Jetstar to fly to Bali from Darwin. On two occasions the flight has either been extremely delayed or in this case cancelled. There was little communication with passengers the board just switched to a different time which happened to be 5 hours later. All we got was a $50 off our next flight voucher which expires by end of the year.","","","Economy","","1.0","3.0","1.0","0.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Duran","Colombia","2014-07-13","I would definitely recommend KLM. Recently flew KRS-AMS-CDG. All flights were really comfortable due to KLM's big legroom (so that tall Dutch people can have a decent flight). Staff were polite and efficient. Flights were always on time.","","","Economy","","9.0","5.0","4.0","3.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Henk Huurnink","New Zealand","2014-07-12","Flew from KUL-AMS and return AMS-KUL. Flight to Amsterdam was on a 777-200 and flight to Kuala Lumpur was on a 777-300. The flights were excellent with a cheery and efficient cabin crew. In-flight entertainment on the 777-200 was mediocre - although sleeping had a higher priority than checking all the movies and series. Flight to Kuala Lumpur unfortunately was overbooked but luckily KLM managed to get us a seat. All in all flights were very comfortable perfectly on-time and yes I would choose them again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","F Kiragu","United States","2011-08-23","NBO-AMS. Plane scheduled to leave at 8.10am. At 12pm no boarding no announcement. Passengers started asking questions and an announcement came that the crew had not arrived. We ended up leaving more than 7hrs later. The TV on the plane did not work making an already 8 hr long journey almost unbearable.","","","Economy","","3.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Ron Jones","United States","2011-08-22","LHR - NBO return on a B777. Departed and arrived on time. No problems with bags. The food was average with a full meal followed later by a snack going to NBO. On the trip north a small snack at the start of the trip and a small breakfast at the end. The cabin crew was fine. The plane was in good condition. The entertainment system had limited range of programs. The only major issue was the boarding procedure at Nairobi airport. The passengers were squeezed into a tiny departure lounge for a long time. The boarding process was a mess with announcements and ground staff contradicting each other. I would happily use them again.","","","Economy","","6.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Shah","New Zealand","2013-11-28","Flew Melbourne to Christchurch and was a horrific experience. Leg room sufficient for people no taller than 5 1/2 foot. Fight was delayed and to top it off I landed in Christchurch 3 days ago yet my luggage still hasn't arrived. Any attempt to deal with their customer services was painful. Don't fly Jetstar unless you want sore legs and a nightmare experience.","","","Economy","","","1.0","4.0","2.0","1.0","","","0.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Thomson","Australia","2013-11-28","A recent flight from Auckland to Queenstown with Jetstar was much better than expected. My husband and I were at the airport 2 hours before departure and there was no queue at the check-in desks so we didn't bother with the self-check-in kiosks and went straight to the counter. The check-in agent was all smiles checked in our bags handed us our boarding passes and wished us a pleasant journey. 30 minutes before departure we went though security where there were again no queues and the security agent could not have been more pleasant and even cracked a joke! The flight boarded on time with smiling flight attendants at the gate and at the aircraft door. The cabin of the A320 was clean bright and looked relatively new. We had paid a few extra dollars for extra leg room seats and had plenty of room in the exit row. The flight left on time and it didn't take long for the FAs to get the trolley out. We enjoyed a wine with cheese and biscuits for $10 whilst marvelling at the view below. Throughout the 1hr 45min flight the FAs were friendly down to earth and professional and instead of hiding after service were present throughout and happy to engage in conversation with passengers. We landed in Queenstown exactly on time our luggage was on the belt within 10 minutes and we were in a cab less than 5 minutes later. We were delightfully surprised!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Dmitry Kuzin","Russian Federation","2014-07-12","LAX-AMS. Flight 602. Boarding was quick. Onboard they offered free newspapers pillows blankets earphones good entertainment system alcohol and 2 meals - dinner and breakfast. The crew offered good service but definitely nothing special. Legroom was typical for the airline and the aircraft type but I wouldn't mind just a bit more space. The highlight of the trip was punctuality. We were on time when flew to LA. We arrived earlier when we flew back to Amsterdam. Bags travelled safe. I would recommend KLM on long-haul flights.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Christoffer Madsen","Denmark","2011-08-15","NBO-AMS on B777. Mixed experience. We were almost 1 hr late departing Nairobi with no explanations or apologies. Arrived in AMS almost on time. Breakfast was average with a hot lunch which was quite good. IFE was a bit unstable but kept me entertained. Had an onwards connection in AMS with KLM-CPH that I made but my luggage didn't. Delivered next day at my home in Copenhagen.","","","Economy","","5.0","","","","","","","","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","I Cameron","United Kingdom","2014-07-10","NBO-AMS-NCL. Slightly disappointing flight from Nairobi - cramped narrow seats on B747 and in-flight entertainment completely broken (although KLM very quick to credit 6000 miles to Flying Blue account by way of apology). Difficult to sleep due to lack of legroom. Food pretty good and cabin crew friendly and efficient. Not a bad flight just poor in comparison to Kenya Airways who codeshare on the same route. Short hop from AMS-NCL efficient and easy as ever. I would stick with Kenya Airways for this route in the future.","","","Economy","","5.0","2.0","4.0","4.0","1.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Jan Marillac","South Africa","2011-08-14","JNB-NBO. Cabin crew were warm and friendly. Food was very good IFE was average but they can do much better. The duty free was surprisingly good.","","","Business Class","","7.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Menzies","United Kingdom","2011-08-09","Antanatarivo to Niarobi. 4 hr flight left on time. Service was good and cabin staff attentive. Food was average with ok leg room. Cabin and toilets clean. First time on KQ and was pleasantly surprised. However this was shorthaul - longhaul experience was awful.","","","Economy","","6.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Ford","Australia","2013-11-22","AVV-SYD-AVV. Great trip. The plane was new seats clean and flight left on time. Food options were good. Crew were very professional. Quick to board check-in and deplane. Overall great trip and I will fly Jetstar again. Fares were only $35.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jerre Sumter","United States","2014-07-10","Flight #603 (Delta #9298) 16 June 2014 Amsterdam to Los Angeles.Once aboard the airplane the trip was a very pleasant and enjoyable experience. The upper cabin of this Boeing 747 was spacious and very comfortable. The stewardesses directed us to our seats and helped stow our carry-on luggage. The meals and beverage service were delicious and generous. The fully reclining seats were the most comfortable of any airline we traveled. Throughout the trip the cabin staff showed they were interested in helping us and making us comfortable. The take-off and landing were very smooth and on-time. Our checked baggage arrived in good shape. KLM Royal Dutch Airlines is a real ""jewel"".","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","John Menzies","United Kingdom","2011-08-09","Nairobi to LDN. Economy Seat 33C and 24B. Boarding a little chaotic and some sat in the boarding lounge for 90 mins. Staff were sufficiently attentive. Food adequate. AV worked and toilets very clean. Arrived on time. Seating 24B was very poor no leg room and uncomfortable. Moved to 33C aisle seat limited recline and impossible to sleep. Avoid KQ Economy long haul short haul however is good.","","","Economy","","2.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Debra TarabiniEast","Australia","2013-11-21","I will never fly Jetstar again. Our seats tray tables and magazine section were filthy the magazine actually had chewing gum stuck to it the window was filthy. An hour leaving Perth and 1/2 an hour circling Bali. Yes I can wait 3.5 hours for food no issue at a 10.05am departure time. The flight home a 10.45pm departure from Denpasar: keep in mind that there is no food at the new airport (except chips sausages) when you've arrived the required 3 hours prior and then boarded a plane which will arrive Perth at 2am people need to eat. We were in row 10 by the time food arrived there was none left so they offered us a hot meal I don't mind paying but first you need to have food and secondly it needs to be edible. So I paid $35 for 2 meals we couldn't eat and 2 bottles of water.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","David Preston","United Kingdom","2014-07-03","GLA-AMS-DEL. The connecting flight to Amsterdam departed on time and arrived early. The catering on this admittedly short flight is poor. I expect more than 1 biscuit on a full fare airline! The flight to Delhi on an Airbus A320 left punctually. The service was friendly and the economy class food was actually quite good. Arrived 30 minutes early. The return flight was delayed 2 hours due to technical problems at Amsterdam. A replacement aircraft had to be found. Communication from KLM was excellent. I received a phone call an email and a text message informing me of the delay.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Gallie","United Kingdom","2011-08-07","We were quite disappointed by our first experience of Kenya Airways on our recent trip from London to Nairobi - my husband's TV wasn't working and although we asked for help that was simply ignored. The staff looked bored and were not very attentive. You had to be quick to say that you wanted coffee/tea as you only had one chance much too early during dinner. The food wasn't great but edible. I was also annoyed by the fact that they didn't encourage other passengers to put their seats forward when food was served - that meant we had even less space whilst having our breakfast. The flight back was not quite as bad but still I felt the staff could have made more of an effort (occasional smile would be nice). The thing I would really like to criticise was the boarding procedure at Nairobi airport - we were asked to board 1.5 hours before departure which meant that we were squeezed into a tiny departure lounge for that length of time - the boarding was a mess with the announcements and ground staff contradicting each other - despite the early 'boarding time' we still managed to leave late.","","","Economy","","3.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Jacqueline Nandhra","Kenya","2011-08-04","Cabin crew in Economy not very communicative. They seem to forget it is their job to be polite and helpful. Flying in Economy is stressful especially when most of the time the entertainment system doesn't work toilets are left dirty towards the end of the flight and if you want duty free items you have to watch for when they come by or you will miss them. Food was awful with very limited choice. Tea and coffee service is poor.","","","Economy","","5.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Eggleton","Australia","2013-11-20","SIN-DAR. Fairly good flight. I had an exit seat for no charge. Had to buy food and rent an iPad which was another $30 but I wasn't bothered as it was a 4hr flight. Staff were good at check in and actually called me to check in early on the tanoy. I had a bike with me too which arrived safe and sound. Seats are pretty good overall good value for money but the food and drink is expensive! I would rather fly with Virgin Australia as they seem to be around the same price and the food and extra luggage is cheaper.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Hays Pia","Australia","2013-11-20","Star Class CNS-TYO and economy TYO-OOL. Flights were on time. In Star class we sat at A1 & A2 the seat had duct tape on the arms to cover up holes. The tray table would not fully fold out and everything kept slipping off it. The service was really good and the food was also very good. The Ipads can be a bit annoying as you have to find somewhere to put them as the front seats have no ""pockets"" to put your items in. Due to putting bags on first in CNS we were the last to receive our bags in TYO which is not like business class on other aircraft's. (You shouldn't’have to wait 45mins for your bags if you are paying a higher price for seats). Economy class on the return was good. The flight was not full so everyone was spaced out. The food was also good quality. Tip if you are pre purchasing a Ipad you will need to provide photo ID a lot of people did not have photo ID and passport is not acceptable (which is strange as you have to pass airport security to board the flight).","","","","","7.0","3.0","4.0","5.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Bent","United Kingdom","2014-06-25","Travelled FCO-AMS then on to MAN and they were excellent. Punctual flights friendly and good humoured staff comfortable flights and a more substantial snack offer than other European short haul airlines. I was very happy with this flight.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","M Shah","Kenya","2011-08-01","Flew KQ in Business NBO-JNB using points. We were on the 8pm flight. Check in was very easy with no queue. The lounge in NBO is small and crowded. We boarded by bus (cram as many people in as you can). On board (737-800) only 5/16 seats occupied. Food was good. There was one starter (no choice) choice of 2 main courses and then desert or cheese (pre-plated). Wine was excellent. Service was good. Glasses were always topped up. We never use KQ IFE. Always carry our own iPad and BOSE noise cancelling headphones. KQ gave a basic amenity kit. Arrival into JNB was 30 mins early. Luggage took 15 mins to come out. Overall pleasant experience.","","","Business Class","","7.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Macharia","Kenya","2011-08-01","It was a Mombasa-Nairobi flight schedule to leave at 1440h so we arrived at the airport by 1315h and checked in they did not say one word to us about the delay. They didn't tell us anything but simply put it up on the board after we had waited for 2 hrs already without any announcement or explanation. Of course it did not leave until 1840h. KQ will allow you to book and check in then they will not service the flight leaving you effectively grounded and waiting for up to 5 hrs for a local flight. Pure inefficiency.","","","Economy","","","","","","","","","","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Wiegmann","Germany","2014-06-23","FRA-AMS-LAX on E190 and then 744. Check-in in FRA was quick AF Lounge good. Easy Transfer in AMS but a long wait at a crowded gate before boarding due to plane change and more security checks (which is good). Seat 1A in front of Business class cabin probably the best Business class seat in the western hemisphere. Crew was amazing IFE broke down several times but after a good 2hours ok with average selection. Only real downside is the food instead of trying fancy things I suggest a better mainstream selection. With a 34seat Business class only SQ like service should be no issue with little extra investment. Wine and Drinks selection was ok with regular refill.","","","Business Class","","9.0","5.0","5.0","2.0","3.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Nick Hodgson","Kenya","2011-07-31","LHR-NBO. Had read on here from many posters that the IFE is grossly unreliable and not surprisingly I struck the same with the entire side of the plane without IFE. No compensation but not=too bothered as was an overnight flight and I slept. Arrival procedure in Nairobi bordering on chaotic with visa process etc and baggage hall a shambles but not fault of airline. Having made the choice over BA/VS to see something different I was satisfied staff were surprisingly good.","","","Economy","","7.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Hayes","Australia","2013-11-14","MEL-HOB and LAU-MEL. Both flights comfortable and the planes clean and tidy. Cabin crew were friendly and polite. First flight left 25mins late only because people could not organise themselves to sit in their seats without rearranging the overhead lockers to suit themselves. Overall pleasant enough.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Roij Scholten","Netherlands","2014-06-16","Amsterdam (AMS) - New York (JFK) - Amsterdam (AMS). Check-in was fast and efficient. Ground staff were very friendly the KLM staff at Schiphol as well the Delta staff at JFK. Flight attendants were very efficient and friendly. Special ordered (vegetarian) meal tasted delicious! More than enough drinks were served. Inflight entertainment was excellent great choice of Dutch and international movies. Again a very positive experience with KLM.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Sanu Khimbaja","Nepal","2011-07-27","The seats were neat and clean and food was excellent. Our flight from Johannesburg to Nairobi couldn't land at Nairobi. The plane landed at Mombasa where passengers were kept in the airport for 4 hrs without food/water. Kenyan Airways and Airport staff were not able to manage angry passengers. We were taken to Nairobi the next morning. I missed all my schedules. Staffs are not prepared they lack co-ordination with each other.","","","Economy","","2.0","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Kumar","United Kingdom","2011-07-25","Staff completely uninterested and uninformed especially ground staff who upon being confronted with the slightest challenge turn their back and leave. Always delays very filthy toilets overpriced tickets especially within Africa. Business class lounge is average.","","","Business Class","","","","","","","","","","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Y Mirindi","Congo","2011-07-25","NBO-FIH. Check-in at the Jomo Kenyatta airport was slow as usual with long lines starting outside the terminal. Flight on time on a 767-300 for some reason IFE was not available but I did not mind as the flight was 3 hrs. A nice hot breakfast was served after take off by a very friendly almost all male cabin crew. Great flight overall  with good standards and professional crew for an African airline.","","","Economy","","8.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A McNicol","Australia","2013-11-06","BNK-SYD all good until arrived in Sydney on an outer bay with no air bridge. Apparently an A320 can arrive at the airport on schedule and the ground staff not notice! The captain announced over the pa that the ground staff seemed unaware the aircraft had arrived and he had radioed for stairs so passengers could disembark the aircraft! Travelling on the Qantas group these days is death by a thousand cuts - you never know what service will be cut next - but surely no stairs to disembark the aircraft is taking it a bit far!","","","Economy","","","3.0","3.0","0.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Wilson","Australia","2013-11-01","Sunshine Coast to Sydney. Problem with plane while taxiing. Delayed 3 hours. Later flight cancelled. No voucher or compensation. We have no choice at this airport and flights are always delayed or cancelled. Terrible timetabling for business people traveling to Sydney Melbourne. Totally sick of this non service.","","","Economy","","","0.0","0.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","B Pico","Ecuador","2014-06-02","UIO-AMS-GVA-AMS-UIO. UIO check-in and boarding were excellent but amazed me only two ground agents were using KL uniforms the rest were with common clothing helping passengers. Flight to GYE a beverage service was provided buy service excellent. At GYE boarding was also excellent and flight to AMS: excellent on board service from flight attendants dinner and breakfast provided with good food as tasty as this can be on an airplane free spirits served with dinner inflight entertainment excellent. At AMS to GVA boarding was excellent snack provided also excellent service from flight attendants. GVA check in was good not as excellent as at other flights but no boarding pass was provided for connecting flight as check-in agent told me she was unable to issue it. GVA boarding was good but not as in previous flights many people boarded when they should not. Good breakfast provided on flight to AMS and excellent service from flight attendants. Arriving at AMS only machine check-in was possible to obtain boarding pass not issued for connecting flight but pre-reserved seat one month in advance was not honored instead an aisle was provided; as a claustrophobic I always need a window seat but agents at AMS gate told me there was not a possibility to give my pre-reserved seat neither another window seat and only a not sincere ""I'm sorry"" was provided. Flight to UIO was very good flight attendants service excellent a good meal and refreshment were served free spirits given with lunch inflight entertainment was excellent and for all flights seats were good. Unluckily the aisle seat gave me a not so pleasant flight for reasons explained before this makes me question why the possibility of pre-reserved seats are open when they don't honor them? Not good customer service in this aspect. Thinking if recommending KL to others.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","D Counsell","United Kingdom","2011-07-22","London to Nairobi - excellent flight good service comfortable seat decent leg room (I am 5'10"") food could be better good entertainment system. I would happily use them again. Onward to Mombassa also fine delayed coming back at Mombassa - not airlines fault - but connection held and most of time made up and free refreshments when delayed so overall did well despite difficulties.","","","Economy","","8.0","","","","","","","","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Mimmocchi","Australia","2013-10-23","I have used Jetstar 3 times in the past two weeks coming and going Sydney to Melbourne and every time they have had delays ranging from 15 minutes to an hour. Tonight my flight Melbourne to Sydney was delayed by an hour and the boarding gate area at Melbourne airport was chaotic hot (no aircon) smelly and didn't have enough seats for passengers so people were sitting on the ground. Reminded me of Bombay airport in the early 80's. More often than not you hear of overbooked passengers from Qantas being transferred to a Jetstar flight but you are never offered a seat on a Qantas flight if you booked through Jetstar and there is a delay. I keep being seduced by the cheaper ticket but really it's just not worth the stress of always running late or having to wait for extended periods in D grade boarding gates. Sorry Jetstar won't be flying with you again.","","","Economy","","","2.0","3.0","0.0","2.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Allen","United Kingdom","2014-05-29","Flew NCL-AMS-FUK-HND with my wife and 11 month old baby then returned NRT-AMS-NCL alone. The service regarding my infant son was fantastic. He was presented with a very cute bib and given a bassinet to sleep in. The stewards also provided baby food for him and hot water so we could make up our own things for him to eat. Also they were quite happy for us to spread a blanket on the floor near the exit for him to play on. It's the third time we've used KLM with our son the second long haul trip we've made with them - and they've been wonderful and friendly every time. No hitches everything smooth and on time and an excellent price!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","A Gori","Kenya","2011-07-18","JNB-NBO-JNB. This trip showed both the good and average sides of this airline. JNB-NBO was on time in-flight service was good and the 737-800 used was clean and comfortable. NBO-JNB was a different story. Upon arrival at Nairobi Airport I was informed that I had been re-booked on a later flight instead. As a result the boarding process took a long time and the flight was delayed about 30mins. The 767 used on this leg was in good shape with a smart blue leather interior and a good seat pitch. The IFE was a bit dated with the old-style projector. Meal choices were a bit odd for breakfast but the service was prompt.","","","Economy","","6.0","","","","","","","1.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","D Frost","United Kingdom","2011-07-17","Nairobi-London. Lounge in Nairobi was small and food poor but for Nairobi Airport standards it was ok. Very surprised they only started boarding 25mins before departure (usually it's much earlier) but we managed to leave bang on time. Welcome by Cabin Crew was warm. Seat was comfortable in sitting position. Seat nice and wide. When converted into a bed it's angle is 170 degrees but you can't stretch your legs fully (and I'm only 5'8) which means any position for a long period of time is uncomfortable. In flight entertainment was poor - AVOD but very limited selection of films. Lots of features seemed to be broken - whether it was the control or the individual system it was unclear. Food was a mixture - lunch was excellent beautifully presented but the Afternoon tea (which they copied it seems from BA) was appalling - sandwiches were dry rolls with slabs of butter and unidentifiable filling. Scone was cold and dry. Cabin Crew were good but not excellent - they were courteous and warm but very slow which was disappointing as the cabin was almost empty so they had only a few passengers to serve and it still took an age for them to respond to any request or to complete each round of the meal service. I would be very frustrated if the cabin had been full. Disappointingly there was absolutely no interaction with pax from crew. Overall the flight was reasonably comfortable and smooth but not good value for money. As it was an award ticket I can't complain too much but I would certainly not pay a Business Class fare for the ""Premium"" product Kenya Airways offers.","","","Business Class","","6.0","","","","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Paul Sands","Australia","2013-10-20","Hobart to Melbourne JQ714. Supposed to travel 17 October at 2240. Booked our seats about 10 days before travel ($10 fee) and got a printout. Made the mistake of not checking in when we arrived thinking the seat booking was sufficient. So after waiting 2.5 hours to board we discovered that we did need boarding cards. The supervisor then told us it was too late numbers/names had gone to the Captain and there was nothing he could do - catch the next flight in the morning. Where do we stay? Shrug. Sent us to the Jetstar desk to register for the flight and we were told we had to pay $150 late booking fee! Asked the supervisor if he could waive the fee as we had no choice but to book late. ""No can't do that."" Airport closing soon - see you later. No attempt to help or suggest any > accommodation or anything. Found some nice people who helped us find a hotel close by - $189: not much sleep. My question is: why if we've booked and the supervisor goes through the list to make up a manifest can they not make an announcement to check if people who've booked and paid for seats are in the transit lounge? Apparently with online booking this mistake does happen from time to time. Secondly why is it so hard to just call up the Captain and request the addition of 2 more passengers - who already have booked seats? It's called 'Customer Care'. Jetstar clearly don't know what that is.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","John Little","Canada","2014-05-20","October 2013 I flew KLM to the UK from Vancouver Island. I was very impressed with this airline. I had tricky connections coming from the Island on the Pacific to Leeds returning from Heathrow. The service was amazing food was tasty wine great. The only criticism had nothing to do with the airline. The Schiphol airport had a weird system of going from a secure area to a non-secure area only to be frisked again to get into a different secure area. I was going to buy a bottle of duty-free whiskey for a relative but was advised that I was risking it being confiscated as I passed through multiple screens.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Shah Himat","Kenya","2011-07-11","Nairobi-London. As me and my wife are both wheelchair passengers (for which we charged $10 each by the Nairobi office it was a very disappointing experience at London Heathrow. There were no wheelchairs on arrival at Heathrow. I had to wait 40 mins before the ground staff could arrange for a wheelchair or a buggy. In the end we had to walk half the distance with one wheel chair for me (no wheel chair for my wife! although $10 was paid). There was no inflight entertainment I tried to talk to the purser but he/she did not bother. We have flown Kenya Airways many times and competition airlines as well. Seems that the airline in looking for profits is ignoring the comfort of passengers (although a shareholder of the company I do not expect the service to be comprised) to support our national airline. Another area I would like to point out is no refresher kit is given to Economy Class passengers. If I had known we would have brought ours and create profit for the airline.","","","Economy","","2.0","","","","","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Hanmer","Australia","2013-10-16","Refused boarding on Jetstar because I was 3.5 minutes late for check in with only hand luggage. Ticket bought through Qantas but it turns out you can't check in to a Jetstar flight using the Qantas website. No redirection to Jetstar website no assistance on the phone. Stuck overnight in Hobart without even a toothbrush. No attempt to try and get me on the plane. Boarding then called 5 minutes after I arrived at check in desk. Charged $100 'late' fee and then travelled the following day in row 31 with no window.","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","F Whitehead","United Kingdom","2014-05-19","LBA-AMS-SFO/IAD-AMS-LBA. Flew with KLM as part of our honeymoon in the USA. Both Cityhopper flights were excellent – no hassle quick decent snack and good attendants. Transfer going out was a bit tight but comfortable with a brisk walk and knowing your way through Schiphol. Boeing 747 to SFO was a little dated the IFE in my seat didn't work due to a broken audio input socket (not ideal on an 11 hour flight!). Luckily the gentleman on the aisle agreed to move to the only remaining seat on the plane had this not happened I think I would have lost my mind with boredom. Flight attendants were great - brought us a couple of glasses of champagne from Business Class for our honeymoon which was a nice touch. The journey back from Dulles was a different experience. Modern 330 again good selection of IFE. Cabin crew weren't particularly friendly - gave the impression of doing the bare minimum didn't want to ask for anything extra. Food was also a lot better going out than on return Our transfer at Amsterdam was scheduled to be 50 minutes between flights however with our first flight being 10 mins late and with taxiing etc we only made our flight to Leeds by 4 minutes with a sprint through Schiphol. There was no help in the terminal available or information to help us get there and the KLM staff at the gate made us to feel it was our fault we nearly missed the connection. The luggage wasn't so lucky – no apology was given but they did arrive at our home in Leeds later that day. I would only use KLM again if they were the most competitive - a very mixed experience and the transfer issues at Schiphol have seriously put us off.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Dean Bramlett","United States","2014-05-19","Terrible experience and we haven't even gotten to the airport yet. We had assigned seats. When I checked in online one of our seats was changed to the back of the plane. We paid for upgrade to Economy comfort in the front of the plane. KLM changed the seats - no explanation no effort to make the change. We are going to have a great time at the airport tomorrow.","","","Premium Economy","","3.0","3.0","1.0","0.0","0.0","","","3.0","0"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","J Gray","Myanmar","2011-07-06","LUN-LLW in Economy. Adequate for a 1 hr trip. FA were friendly; there was a quick distribution of nuts and drinks; and PTVs. I've always found that you when you ask for a canned drink you get given two of them - a small touch that I've always liked.","","","Economy","","6.0","","","","","","","4.0","1"
"kenya-airways","/airline-reviews/kenya-airways","Kenya Airways customer review","Onur Oguzhan","Kenya","2011-07-04","I fly Kenya very often (almost once every 2 weeks) and usually Business on the route Nairobi-Mombasa. I find the staff (both ground and flight attendants) quite friendly. The aircraft are usually in good condition usually ex KLM 737s. The domestic flight food quality is quite poor. The real problem with KQs domestic flight is the lack of a lounge in the domestic side. JKIA is KQs hub but it looks more like an outdated bus terminal. Nairobi needs urgently a new airport.","","","Business Class","","6.0","","","","","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Anda","Australia","2013-10-13","SIN-MEL Star Class (Business). Really disappointing; crew chatted loudly on this overnight flight. I went and spoke to them as they'd woken my son - ignored me and went back to joking and laughing loudly. Breakfast not offered and 90 minutes from MEL was ""too close"" for them to offer even coffee! No eye contact from crew upon boarding or leaving the aircraft. The most personally disconnected flight I've ever taken. The entirely foreign crew may have culturally contributed to this.","","","Business Class","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Casey","Australia","2013-10-10","It began in Vietnam in Da Nang. I went online to see the flight status and it was unavailable. We called through and found the flight that was scheduled for a 5.15 pm departure had been delayed. Because the status was unavailable online we were not able to book a late checkout with our hotel. We made our way to Da Nang airport booked a single room so we could have somewhere to wait until 10pm for our re-scheduled check-in for a 12.50am flight. Arrived at the airport at 10pm to find it was not flying until after 2.00 am the plane arrived around 2.45 we arrived in Saigon just before 3.45pm. The flight crew looked exhausted and their safety demonstration was poorly demonstrated. The food was inedible and the captain made no attempt to communicate with the passengers regarding the delay. This was the worst flight experience I have had and the first time with JetStar.","","","Economy","","","1.0","3.0","1.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Peter Boehm","Austria","2014-05-16","VIE-AMS- SFO return. We booked (my Wife and me) a Delta Ticket all flights operated by KLM which provides an overall good trip experience. Everything very good on board! Friendly Staff acceptable seating good catering. But both directions long haul flights the seats reserved during booking process were not any more reserved during check in. On AMS SFO it was a minor issue because of availability and assignment of two other seats located together. On the return it was worse. Assignment was 15 rows between the seats. To solve the topic found out during internet checkin I wanted to use the customer service hotline during check in which was not available by phone despite of 20 minute Queuing at the phone. The other communication methods offered by KLM (facebook communicator were not accessible from my mobile device using for internet check in). I solved the problem afterwards by myself finding close seats and negotiating with other passengers. All checked luggage from VIE to SFO delayed for one day because of baggage transfer problems in AMS despite of on time arrival of the aircraft VIE-AMS.","","","Economy","","6.0","3.0","5.0","4.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Das","Norway","2014-05-11","We bought tickets to fly round trip to Amsterdam from Oslo. My husband inadvertently pressed the wrong day for return but immediately called them within 5 minutes. They changed the date but made us pay 270 euros for the change refusing to consider an honest mistake. We received an email saying our day was changed. On the day of return we arrive at the airport and after waiting in line for 30 minutes we were told that we don't have a booking. We had to then go to another line to purchase our ticket and had to pay the difference of 270 euros again. We were told at that counter that we don't have to pay for our luggage as we are Delta frequent flyers but the lady at the luggage drop off refused to listen and made us pay 30 euros but after paying it our bag was returned due to an error so we went to another full service counter with our baggage where we were told we shouldn't have to pay for luggage. So now we have to claim the 30 euros online. So frustrated and disappointed with KLM. The ground staff were trying be helpful but were disconnected from each other.","","","Economy","","4.0","3.0","2.0","3.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Marc Eggleton","United Kingdom","2013-10-10","DRW-SIN. I was sceptical at first but was presently surprised. Check in took some time but I was offered an exit seat without asking and being 6'5 this was very welcome. Staff were friendly plane was generally clean and ok seats weren't great but ok for a 4hr flight. Was a bit annoyed I had to pay for food but it wasn't that expensive and was good quality. Hired an iPad for $12AUD too which had plenty of stuff on to watch. Returning with them in a few weeks and look forward to it.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Y Martinez","United States","2014-05-10","I flew from LA to Amsterdam. The service and entertainment was excellent. They had many options for movies and music! There was no need for me to ask the staff for anything since it was offered to me. The staff were friendly attentive and courteous. I had the best yoghurt I have had as well my favorite alcoholic drink. My economy class truly felt like premium economy or business class.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Huang","Australia","2013-10-09","Flew with Jetstar from MEL to BNE using a price match fare which was booked quickly by the polite Jetstar agent over the phone. Ground staff at MEL airport were polite and assisted with checking our two bags (under my name) onto the flight. The flight attendants boarding the flight at the gate were extremely rude yelling at passengers to move forward in the long queue. Once onboard the service was better and the crew were quite friendly at times offering to retrieve bags from the overhead compartment. One of my bags didn't arrive in Brisbane - which is curious because it was checked in at the same time as the other bag. I was told that it didn't make it onto the flight and that they would only be able to send it by courier the next day. Overall you get what you pay for but I wouldn't travel with Jetstar on a flight longer than 2.5 hours.","","","Economy","","3.0","4.0","2.0","0.0","0.0","","","5.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Chemaine Shehadeh","Australia","2013-10-09","Unfortunately I travelled with Jetstar over the long weekend as it was cheaper than other airlines. It was ridiculous - so chaotic unorganised and there were no staff at any of the gates. Firstly my online check-in was not working so I called their help desk and the lady on the phone was not even listening to what I was saying. On my return flight there was no identification of the flight number or time at the gate gate changes over the speaker that were incorrect nor any staff there to help with any queries. Both flights were extremely delayed and the flight crew were not helpful. Bags were moved by the flight crew and they did not inform the passengers. It took over 35 minutes to board the plane. The most annoying part about the whole thing was that the lines to board were crazy - we were told to line up once we were all lined up and waiting in line they decided to change the way in which to board to seat 19-37 first. On both my flights the flight hostesses were rude very unhelpful and kept hitting the back of my seat without apologising. I would never fly Jetstar again it was an awful experience. It was not smooth easy or stress free. My flight outbound had a huge delay - 1.5 hours and I was not informed by sms nor email or a phone call.","","","Economy","","2.0","2.0","1.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Ray","United Kingdom","2014-05-10","KWI-DMM-AMS-MME Economy Comfort. I have worked in the Gulf for almost 3 years now and have only recently started flying with KLM. I generally use Saudia and have sometimes flown with Air France but I wish I'd decided to try KLM sooner. The caring and friendly service on board is great and the in-flight product is proving to be reliably good. Upgrading to Economy Comfort is definitely worthwhile. Seats 11D and 11G on the A330-200 to Kuwait and Dammam offer amazingly generous legroom. The catering service is the same as standard Economy but the options are interesting and have tasted appetizing. KLM also offers wine and beers once flights have departed Kuwaiti and Saudi airspace and these have been enjoyable. Movies on demand include current releases and the newer aircraft have decent sized seatback TV screens. There is no amenity pack - not even a simple pair of eyeshades and a toothbrush - on the overnight sector. This would make a nice difference when you are leaving the Gulf around midnight and landing at Schiphol at 6 in the morning. The in-flight management of services by the Purser was very polished and as previous reviewers have noted KLM seems to offer a solid choice. I took a connecting flight with KLM Cityhopper to Durham Tees Valley and the service was similarly friendly and professional on a Fokker 70 with two by three seating and the option of extra legroom. Bags were checked from Kuwait right through to Durham and the amenities at Schiphol whilst in transit were high quality. It is worth checking the schedule as some KLM Gulf destinations involve double hops and the order of these will vary from day to day. A flight from Dammam may stop at Kuwait before Amsterdam or call at Dammam en-route from Kuwait. If you board at the first call or leave at the second this will add a good ninety minutes to your journey whilst the aircraft is refuelled and cleaned. Passengers travelling onwards do not have to leave the plane and you can stretch your legs on board before additional passengers take their seats but travelling on the previous or the following day might remove the need for this inconvenience. Fares especially the least flexible economy fares have been very reasonable indeed in relation to the overall quality provided.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Roy Clogstoun","Australia","2013-10-07","On JQ816 from Sydney to Brisbane. Tried to check in at the computers but could not do so because I was mistaking an I for 1. Went to one of their charming ground staff to enquire why I had no luck checking in. If looks could kill she looked at me and said ""can't you see I am dealing with someone else"" and then barked at me to see the service desk. I then got check in ticks and the computer decide to sit my two children away from me. Looking forward to the rest of the trip with JetStar.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P Bainbridge","United Kingdom","2014-05-08","Had seat 10A which is the front row of the A330-300 which has a huge amount of legroom. Flight left and arrived on time. Food was quite good. Staff very friendly and one of the stewards was gorgeous. I would recommend KLM.","","","Premium Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Y Bar-Sela","Australia","2013-10-01","Flew on JQ959 from Cairns to Sydney. Many bad things can be told about the bad experience with flying Jetstar (old dirty plane a long delay without any information provided until the scheduled flight time has arrived an attempt to charge for every little thing) but maybe the worst think about Jetstar is the rudeness of the ground crew and the flight attendants. In the case of Jetstar: ""Low cost airline = Low cost crew"". Never again.","","","Economy","","","2.0","1.0","2.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Aweidah","Palestinian Territories","2014-05-06","TLV-AMS-TLV in economy comfort flew in old but very clean 737-800 plenty of space in economy comfort and managed to sleep both ways quite well. Staff are always pleasant enough and a bit more professional than on most Middle Eastern carriers. The food was reasonable for airline food but definitely nothing special. The price was also quite good. KLM is an old solid European airline. Reliable even if a bit spartan. Would certainly use again if the price is right.","","","Premium Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Klaus Lewandowski","Australia","2013-09-24","Sydney to Honolulu return. Seats are old and require repairs. The promoted Kooks wines were not available. Why promote wine if unavailable? Why does Jetstar charge people for every individual alcoholic drink? Cost of flight plus cost of meals wines etc. resulted into overall cost less competitive. Will look for another airline next time.","","","Economy","","4.0","1.0","4.0","1.0","2.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Roger Stockburger","Australia","2013-09-19","Gold Coast to Perth Seat 9A booked a month ahead. Cheap airfares are cheap airfares so expectations shouldn't be very high. Taken off on-time arrived a whopping 40 min early (usually 5hr 20min flight) due to tail-wind crossing Australia. Staff were friendly good service. Living in the world's most expensive country paying $3.50 for an in-flight can of Coke was to be expected and OK considering the low price of the airfare. Did get complimentary glasses of water with ice on a couple of occasions. General observations clean aircraft but reclining button on my seat did not work making the lack of legroom (I'm 6ft 2"") slightly more challenging to handle.","","","Economy","","7.0","1.0","5.0","4.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Gillies","United Kingdom","2014-05-05","KL1010/1012 return LHR to AMS for short city break. Both flights on time despite being very busy and circling over LHR. Well thought out light 3 course meal (even a menu) newspapers offered by very friendly cabin crew (on return journey they even offered best wishes to a bridal couple). Apart from being a bit expensive this was a delightful experience. Economy on this route is also very good value and includes drink and snack biscuits. Prefer to use LGW or LCY but KLM made the trek to Heathrow worthwhile.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Danzel Samuel","Indonesia","2014-05-01","Apr 2014 KL809 KUL-JKT and KL810 JKT-KUL. Check in at KUL was hassle free as I was the first to arrive. For the 1.5 hrs flight only snacks were served which wasn't so filling. Wished they would have serve a more filling meal. Return flight the meal was nasi lemak which was too salty! I would recommend you choose a special meal so you get a better meal than others. Plus the air con on the aircraft wasn't that cold. They should turn down the air con temperature so everyone would be comfortable. Return flight was on 28 April 2014 (KL810).","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Wilson","Australia","2013-09-18","Hubby and I travel to Bali regularly on business and as neither of us are teenagers (and hubby is 6ft 3) we prefer to travel business class. In our experience Jetstar is not as good as it used to be. Attitudes of airline staff are pretty dodgy with only one air steward on our recent flight seeming at all interested in passengers. It is a budget airline but the cleanliness of the cabin should not be compromised. Chewing gum was stuck to the seat in front of me windows were covered in finger prints which indicated a child had sat in the seat on the previous flight and the toilets at the front of the plane were not clean to begin with so were quite revolting by the end of the 6hr flight. To top it off the young couple in the seats directly in front of us reclined their seats as far back as possible so neither my hubby nor I could move his knees were literally squished into the back of the seat. When we asked the air steward to request they pop their seats forward slightly so we could at least move our legs the response was very cool but they eventually acquiesced. When paying so much extra for a little bit of comfort some consideration for the customer is expected. Lift your game Jetstar not good enough!","","","Business Class","","5.0","2.0","2.0","4.0","3.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Robert Craft","Canada","2014-05-01","March 2014: KL 672 and KL 671 - Montreal to AMS and back on the old MD11 in business. The seats are old and I am looking forward to October 2014 when the MD11 will be replaced. However service on this route is always good. Dedicated staff easy going and attentive.","","","Business Class","","7.0","2.0","5.0","4.0","4.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Andrews","Japan","2013-09-17","Jetstar Japan: I flew Sapporo - Narita return in May 2013. Tickets were 3960 yen each way and I paid an extra 800 yen per flight for an exit row seat. Both flights were on time and in new A320's with a nice interior. For a short flight with the exit row seats I was more than comfortable. At less than $100 USD for a round trip to Tokyo I am very happy that low cost airlines are now flying in Japan and I will most definitely fly them again.","","","Economy","","10.0","4.0","4.0","3.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Dalem","Netherlands","2014-04-28","KL0410 Almaty-AMS 25/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010 and chairs (old business class) are similar to Air France. Not full-flat. Easy to sit in a trouble to lie down on/sleep in if not on the first row (more space no leg restrictions but still not flat). Service was good/food very nice. Flight was a little delayed. Entertainment was good with plenty of choice and reasonable LCD-screen. If only they would install decent chairs in these planes as well.","","","Business Class","","8.0","2.0","4.0","4.0","4.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Tegtmeier","Germany","2014-04-28","FRA-AMS-BCN-AMS-FRA in March. All flights on time so transfer in Amsterdam was quite easy. Walkways at Schiphol airport can be very long beware of too short connection times. Short flights FRA-AMS uneventful but KLM provides a free drink and a snack. Flights to Barcelona were on 737. Seats were ok. Cabin staff food (excellent sandwich) and drinks (two drink rounds) were great. Only Entertainment was poor. I don't expect personal TV on European flights but a selection of free newspapers would be adequate.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Maloney","Australia","2013-09-15","Launceston to Brisbane return. Check In Staff were friendly both ends and flights on time aircraft clean and tidy. Return A320 near new and spotless. Cabin Crew were friendly and walked up and down tending to passengers the entire flight. We had emergency exit seats on the trip over which made the flight very pleasant and row 4 on the return The seats on the newer aircraft were much firmer and anything over 2 hours becomes hard work but all in all these were cheap tickets and we got exactly what we paid for and this made the trip excellent value. The convenience of this direct flight is always worth the chance of flying with this budget Airline.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Kowald","Australia","2013-09-09","BNE-TSV in A320 September 2013. Flight up on JQ906 was good - delay caused by passengers made up in air service efficient seat pitch and width adequate for a quick flight. 5 hours before departure we received a text message and email informing that the return flight had been cancelled - called Jetstar customer service and were put on to a slightly later QF and were given a $200 voucher for future Jetstar travel. Very happy with Jetstar customer service - particularly as the tickets were super cheap sale fares on a low cost carrier.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ellis Bob","United Kingdom","2014-04-28","AMS-MAN April 2014. This was the last flight of an 8 flight holiday and was by far the worst of all. The flight was delayed because of the inefficient security checks at the gate which took nearly an hour and a half to clear the flight making the plane 30 mins late. Another flight was allocated the same gate going to Anatalya so confusion reigned throughout! Plane was cramped worse than a charter flight staff were surly and service was slow and we were still finishing our snack on final approach. When will short haul operators remove the tilt back buttons on short haul flights it just makes for extra discomfort on an already cramped seating.","","","Economy","","1.0","1.0","2.0","2.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Round","Australia","2013-09-04","Flew JQ29 to Bangkok in May from Melbourne. Flight left on time staff were polite and cheerful. Cabin crew were entertaining and prompt. Can't fault the service at all. Smooth flight arrived Bangkok on time. Good trip. Return trip was equally good.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","E van Rossum","Netherlands","2014-04-27","Flew last night with KLM from Chicago to Amsterdam in business class. This was the old business class in a 747 must be one of the last planes they have not converted the crew said it would be done in 6 weeks and I feel pity for anyone who has to fly this plane in the next 6 weeks. KLM old business class product is the worst in the industry outdated and very uncomfortable seats. On top of this as they are phasing them out they apparently also do not keep up maintenance. My chair power and motor to recline we're not working. I am staying away from any flight where they have the old business class the value for money is not acceptable.","","","Business Class","","","1.0","3.0","3.0","3.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Sarah Yap","Australia","2013-08-22","We flew international from Sydney to Nadi (Fiji). I was extremely impressed with Jetstar. Flight left on time was smooth and cabin crew were well presented and courteous. They were very accommodating to my 23 month old who cried most of the light. We bought some food from menu all reasonably priced and the tablets were better than Virgin ie better range of children's movies/shows. The flight was not full so I was able to have 3 seats to myself. Toilets were clean and functional. I would defiantly fly Jetstar again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Keith","Australia","2013-08-21","Travelling with Jetstar return to Singapore from Australia on a Airbus A320. No pillow no leg room find it very difficult to get in and out of the seat. No complementary drink. Airfare over priced for what you get nothing. After travelling with other cheap airlines with the same aircraft more leg room better service free drink pillow and cheaper fares.","","","Economy","","1.0","2.0","2.0","0.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Tianadi","Singapore","2014-04-24","SIN-AMS-GVA. The plane from SIN-AMS had what appeared to be folded paper forced in the gaps between the plastic pieces overhead probably to prevent noisy squeaking. The seat was hard. The screen was small. The movies were not the latest. The FA's were okay.","","","Economy","","4.0","2.0","3.0","3.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","O Janssen","Netherlands","2014-04-22","KL 0611 April 10th. Very attentive staff good food and drinks adequate and helpful response on questions. Great experience.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Huggett","Australia","2013-08-15","Having previously experienced delays and cancellations with Jetstar I was curious to see how this flight would be. Overall it was very good. I paid $39 for Sydney to Melbourne (Avalon) and it was money well spent considering the alternative flights at the same time with other airlines to Melbourne (Tullamarine) were much more expensive. The flight was a good example of what a LCC should be. On time departure and arrival friendly crew a clean A320 and surprisingly comfortable seats. I am 180cm and my knees were not touching the seat in front perhaps due to the clever re-positioning of the magazine pocket to the top of the seat-back above the meal tray. I would fly Jetstar again if the price is right.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","O Janssen","Netherlands","2014-04-22","KL 0612 April 20th. At check-in in Chicago: given a free upgrade to business class for the flight to Amsterdam Schiphol. When you really want all the luxury and attention choose business class from KLM. Great service lots of space with the abillity to take a fully horizontal sleeping position (I'm 6 ft 3). Good size LCD screen etc. We enjoyed this champagne-experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Donald McKelvie","Australia","2013-08-13","Recently flew Brisbane to Newcastle NSW return. This is the second time I have flown Jetstar (only because I had to) no problems at all. Slow check in outbound but quick check in on return and a short and comfortable flight.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Dalem","Netherlands","2014-04-21","KL0409 AMS-Almaty 18/4/2014 on an Airbus 330-200. Plane was the last in a series bought in 2010. Chairs (business class) are similar to Air France. Not full-flat. Easy to sit in a trouble to lie down on/sleep in. Service was not excellent. Typical Dutch. It lacked attention to detail. Flight was on time. If only they would install decent chairs. Entertainment was good with plenty of choice. Price is reasonable for what you get.","","","Business Class","","6.0","2.0","3.0","4.0","4.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Pandya","Canada","2014-04-21","I have traveled YYZ-AMS-BOM through KLM for 5 times in last 8 years and the quality of service is deteriorating as time progresses. I was happy to get a good deal for my trip only to realise that now I can carry only one piece of baggage on international flight (Jet Airways still allows two pieces of luggage at same price). YYZ-AMS leg was the most uncomfortable one with hardly any legroom on Boeing 737. Once you fit yourself in the seat it is a mammoth task to pry yourself outside of the seat without disturbing fellow passengers. The seats themselves are pretty uncomfortable too. Thankfully YYZ-AMS leg lasts only 6 hours. I ordered Asian vegetarian meal - big mistake - tasteless food. Dessert contains only few pieces of fruit. The staff seemed ok - not courteous though. They seemed to be doing their duty but customer service is definitely not their focus. AMS-BOM leg was operated by Delta and hence space was not a constraint. Better service than KLM. Vegetarian food was still bad.","","","Economy","","","1.0","3.0","2.0","2.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Nash","Australia","2013-08-12","Flew Perth to Denpasar on 25th June 2013 on JQ116. My second and last flight with Jetstar. Supposed to depart at 09.30 hrs I awoke at 05.30 hrs to find an SMS stating the flight was delayed 1 hr. Got to the airport and checked in and went through security by 08.00 hrs and waited until 09.30 only to be told flight was again delayed. Come midday again told flight would be delayed to 13.30 hrs. Given a $10 voucher for lunch which doesn't even buy a snack at airport prices. Staff finally opened the gate at 12.50 hrs with a mad scramble to board. Once on board we waited another 45 mins for a 2nd engineer to be found to sign off on the repair. Finally departed at 13.30 hrs and arrived at 17.45 in Denpasar. We paid for a meal on board and never received it - we paid for priority boarding and never got it. Drip-feeding flight delay information is typical of a poor airline operation. I will never fly with them again under any circumstances.","","","Economy","","","3.0","3.0","1.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Howe","Australia","2013-08-11","Return trip from Sydney to Nadi. The plane was on time on the outgoing trip. The seats were so uncomfortable I found it hard to find a comfortable position the chairs are too upright. The homebound trip the check-in gate opened up half an hour late. The plane was delayed for 2.5 hours. The entertainment was useless you had to pay for iPads and there weren't even enough on board. There wasn't enough food onboard on the homebound trip. You have to pay for everything. The only good thing is that staff were quite friendly.","","","Economy","","3.0","2.0","5.0","2.0","1.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Hanson","Australia","2013-08-01","PER-MEL. The main reason being we were given $200 in vouchers for cancelled flight from earlier this year from Denpasar to Perth. Trying to book the tickets online the vouchers wouldn't work. Checked with online Jetstar staff who assured me vouchers were valid. After 8 more attempts gave up and booked on phone. In the end the overall cost went up by approx $185 thus cancelling out vouchers. Probably would not have travelled with them as they worked out to be not much cheaper than other airlines after the 'voucher' debacle. What can I say the staff do the best they can but all in all very badly run. The food is average with very small selection the seats are uncomfortable and not particularly clean. Be careful if you get 'vouchers' It lured us into flying with Jetstar when we probably wouldn't have otherwise.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Buck LaFontaine","United States","2014-04-16","Was booked for a flight to Denmark on KLM. The initial leg was on Delta and I was worried about that part but I had to transfer in Amsterdam with only a 1 hour layover and almost didn't make it. Amsterdam airport is something of a mess - long long terminals and long long lines. The flight back was KLM all the way. We left Amsterdam 1/2 hr late but looked to be landing in LA on time. Then the pilots got waived off and had to go around again. Result? We were 1/2 hr late. Sat in the hot plane on the tarmac at both LAX and Amsterdam as they were having gate issues combined with AC issues. Probably won't fly them again.","","","Economy","","5.0","2.0","4.0","4.0","3.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jeremy Chesney","United States","2014-04-13","JFK to AMS and then AMS to ATH. First the JFK flight: We flew on the lovely new Boeing 777-300ER on this extremely short transatlantic flight from New York to Amsterdam around 6 hours flight time. After boarding it felt very clean and new just as an airplane should be. After sitting down it was obvious the seats were incredibly small about 17.5"" wide. Luckily I had an aisle seat allowing me to stretch out a little. The crew acted calm and professional and wanted to help anyone in any way possible. After takeoff I watched a quick film and then was presented with dinner. Just before they served us hot towels which was a nice touch. In my case I ordered the vegetarian pasta dish served with rolls. The flight attendant serving the food was very engaging and personable and wanted to know nearly anything about our trip. My fellow students who came on the trip were sure to ask him questions to which he responded politely. After dinner I settled down for a small nap and just about four hours later the cabin lights were turned back on in preparation for landing. A hot towel was once again given to us which helped us clean up for arrival. Upon landing the flight attendants gave a very polite goodbye and sent us on our way very quickly. Afterwards I was sure to thank the gracious flight attendant who had been so polite to which he wished me luck and great fun in my final destination. Then the flight from AMS-ATH: This flight was conducted on board a Boeing 737-800. The seats again were very similar in that they were small. I was stuck with a middle seat in this case but slept soundly. A sandwich was served which doesn't happen on flights domestically in the U.S which gave me a sense of that European spirit. After landing in Athens the flight attendants once again wished us goodbye. All in all this is one of my favorite airlines and I have not ever had a better flight attendant than the one on the flight from JFK. I look forward to my next flight on KLM!","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Gerner","Australia","2013-07-11","Flew MEL - Darwin on JQ61 which then continues on to Singapore. Signs were bad to start with when the check in area at Tullamarine was shambolic with enormous queues and no bag drop operating. Eventually made it to the downstairs departure lounge and queued at the allocated gate only to find at the last minute that the gate had changed with no announcement which left about 50 passengers scrambling through the terminal to catch the flight. With the doors shut plane then sat at the departure gate for 25 minutes with no advice or announcements about the reason for the delay and how it would effect our arrival time. When the flight finally departed about a third of the in flight snack menu was unavailable and the attendants were unable to accept foreign currency despite us receiving an unsolicited email from Jetstar 2 days earlier explaining that foreign currencies were accepted on this flight. With a budget airline like Jetstar the customer needs to have budget expectations but its no excuse for the airline not misinform passengers and stuff them around. Jetstar is definitely slipping.","","","Economy","","5.0","3.0","4.0","2.0","4.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","L Roestad","Norway","2014-04-11","OSL-AMS-HAV. KLM is a really good reliable and above all friendly airline. A330-200 for AMS-HAV means much better seat-width than sister-airline Air France's 777-300 used on CDG-HAV a far more comfortable 2-4-2 seating than the 777`s 3-4-3 and of course only half the amount of passengers making arriving formalities in HAV much faster. Still the success-key is the cabin crew and the in-flight service standard. First pre lunch drinks with pringles then a hot towel followed by a good hot lunch (choice of main) and after collecting meal trays: coffee/tea with cognac/liqueur. Ice cream was offered with coffee (and/or drinks) mid-way + several offerings of water/coke/juice through flight and a hot towel again before a new hot snack/meal in good time before landing. All this offered by crew members who seem to enjoy their work. Who can ask for more in economy? (Have flown KLM several times on long hauls and this seems to be their standard service program in economy). Hopefully some day in the future KLM/AirFrance will lean totally on KLM`s service standards.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B van Zaanen","Australia","2013-07-01","I flew from Sydney to Hawaii recently and was very impressed especially since my other flights in the following days on Delta and Alaska Airlines were terrible! The staff were very polite and extremely understanding when I told them I had a nut allergy the cabin was clean and the seating was comfortable. The only complaint I could have was the lack of in-flight entertainment you have to pay to get an iPad but other than that it was a wonderful flight. I would definitely recommend Jetstar if you're flying both nationally and internationally.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Nicolas Leikvold","Australia","2013-07-01","You do get what you pay for but in saying that the plane was spotless staff were nice easy trip and on time. Only downside was one of our direct flights was rescheduled so we had to stop over in Melbourne. Yes annoying but these things happen. Would I fly with them again. Yes definitely but only for a cheap fair. Wouldn't pay full price as the extras add up as I am a diver and have heavy luggage so wouldn't be worth it.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Kral Martin","Slovakia","2014-04-07","2 days ago we took a flight from Panama to Amsterdam with KLM: what a terrible experience! Half of the employees appeared bored. The highlight was the situation when employees began discharging passengers who were waiting at the gate and forced us to pass the security check again. No more KLM!","","","Economy","","1.0","4.0","1.0","4.0","4.0","","","5.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Deeps","Australia","2013-07-01","Booked on JQ60 SIN to Darwin 26 Jun for timings that didn't involve a red eye flight. However flight departure delayed from 7.35pm to 10pm and became a red eye flight. My previous trip on JQ64 was delayed almost 2 hours and the one before on JQ60 was cancelled and all passengers bumped to the red eye flight. The flights to Singapore from Darwin have a very bad on time performance and this can be confirmed through the flight status tab on both the Jetstar and Qantas sites. I do not recommend this airline.","","","Economy","","","1.0","2.0","3.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alexander Mokretsov","Russian Federation","2014-04-06","Flight from Amsterdam to Moscow. The flight was on time the plane was clean although not very new. The food was fine. Attentive and helpful flight attendants. Overall a good experience.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Hendrik Oberbeckmann","Germany","2014-03-30","Flight from JFK to AMS was on time and we had a really good stay on board. Meals were very good for Economy Class only inflight entertainment was a little old. Service was friendly and good.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Jenkins","Australia","2013-06-28","Flew Melbourne to Adelaide with a toddler and baby. Unfortunately flew Jetstar as it fitted in best with nap times. Staff didn't even try to help as I struggled up the rear stairs with baby in sling toddler and bag. Consistently the worst customer service of all of the Australian airlines. Reiterated why I will only ever fly Jetstar if the timing and route is by far the best option.","","","Economy","","5.0","3.0","2.0","0.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Marriott","United Kingdom","2014-03-27","Overall an enjoyable experience. Flying BHX-AMS-IAD and cabin crew were delightful and attentive. Food was good and drinks were served regularly. Flying IAD-AMS-BHX was good and bad in some respects. Much more room to relax as the flight was only about 1/3 full but felt slightly neglected by crew and had to ask for refreshments rather than have them brought to me regularly (perhaps because it was a red eye flight? who knows). Crew also somewhat less enthusiastic on this return but not rude or unprofessional.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Joseph","Australia","2013-06-28","I regularly fly Jetstar from Newcastle to Brisbane. Not my favourite airline - much prefer Qantas - but from Newcastle usually Jetstar offers the schedule that fits my plans. Its a budget airline so you get what you pay for and it is short flight so the cramped conditions are tolerable. Would be nice if the food and beverages included a couple of healthier options. In summary - if you have to fly Jetstar it is tolerable but if given the option pay a little more and fly with Qantas.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","F Hampton","United Kingdom","2014-03-26","My problem is that we paid 3 months in advance for premium economy seats but we did not get them. It is evident from our dealings with the airline that they can only provide about 20% of the seats they sell. Therefore they lull passengers like me into booking with them when we could in fact book a comfort seat with another more reliable airline. Offering me a refund is not acceptable in view of the fact I could have booked with someone else and had a much more pleasant trip.","","","Economy","","","2.0","3.0","3.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Curtis","Australia","2013-06-26","The seat was cramped but apart from that the leather seat was reasonably comfy. I flew from Darwin to Melbourne and the staff were pretty. You get what you paid for. The flights were cheap so there was no entertainment food or drinks provided.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Lemmon","Australia","2013-06-23","SYD to HKT return Business Class. Both flights on time. Service level very good. ood has improved and was very tasty. Very good value product.","","","","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","F Benmergui","Canada","2014-03-24","Flew economy class on airbus 330-200 to Madrid from Vancouver. Both flights departed on time. The food was pretty good on both flights and staff was friendly and helpful. The entertainment wasn't so good. The TV screens are small and on my way to Madrid the system did not work well. Overall a good experience and I plan to use them again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Morris","Australia","2013-06-21","June 8th flight 3k132. Flight due to leave 00.05 told there would be a 20 minute delay it ended up being 3 hours then told the flight was cancelled. Why take so long to make a decision It was rescheduled for 14.30 that afternoon I missed my pick up driver when we arrived in Singapore had to wait another hour.","","","Economy","","","3.0","0.0","2.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Kuhan Kandiah","Malaysia","2014-03-22","Flew KUL-CGK-KUL recently on their B772 outbound and the B77W inbound. Both sectors were pleasant and KLM has a very distinct image and branding of the colour blue. Cabin crew were pleasant and friendly and the aircraft was impeccable. Departure on time and early arrival. Food was fantastic for a two hour flight. Entertainment or IFE was easy to use and useful for the short hop. I will find another excuse to fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Kell","United Kingdom","2014-03-17","Flew AMS-YUL and return on KLM on 14th and 21st February respectively. On the first leg our original plane developed a fault which resulted in a delay of 3 hours. However arrangements were swiftly made to bring in a replacement aircraft (even the same type MD-11 allowing us to keep our original seating assignments). Despite the delay the cabin crew were not grumpy in fact they were very friendly the seats were comfortable and the food delicious - KLM economy class desserts are certainly a cut above the rest. A wide range of in-flight entertainment kept us entertained throughout the flight. Return flight was even better than the first - Cabin crew were brilliant - the food quality was again high all of which contributed to a very enjoyable flight. The plane itself was in good shape - the whole point of the trip was to fly on the MD-11 and we were able to accomplish this with pleasure. We have used KLM in the past and will continue to use and recommend them in future as they can be relied upon to provide superb reliable service and to find solutions to problems swiftly when things go wrong.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","W Coenik","Australia","2013-06-13","I never thought I would write a good review about Jetstar. But here goes. Flew Melbourne Hawaii return in Business class. Impressed with the produce for the price that you pay. Both flights bang on time. Staff were super friendly on the way over and friendly on the way back. Food out of MEL was great. Very impressed. 9 out of 10. Not so out of Hawaii. 6 out 10. We had one of the new A330 with the in seat video which was great going to Hawaii. Plane was in great condition. Coming home we had one of the older ones and boy do you notice. Though the seats were very comfortable but juggling the video and a meal was too hard. Its one or the other. So overall happy with the international service of Jetstar. Now if that could filter down to its domestic product.","","","","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jesperi Lauhio","Finland","2014-03-13","Jakarta - Kuala Lumpur - Amsterdam - Helsinki in economy class. In general a very enjoyable experience. Only thing to complain about is the economy seat on the B777-300ER planes. Jakarta - Kuala Lumpur was a short hop of 1.5 hrs. Everything ran smoothly: check in at Jakarta was hassle free. Onboard a warm meal was served not the best but really good for airplane food. The salad and cake were far too cold. The cabin crew were very welcoming friendly and smiling. Overall the service was very good. I had booked myself a preferred seat (30€) from KLM website in advance. Stop over in Kuala Lumpur was very smooth. Clear announcements made onboard in Dutch and English. Arrival announcements were also made in Indonesian and Malaysian although these were not that comprehensive. Kuala Lumpur - Amsterdam was a 12 hour leg. The cabin crew were excellent. A hot meal and breakfast was served on the flight. After the meal I slept for 7 hours even though the seat was uncomfortable. Economy seats onboard the 777-300ER plane just ruins the day. The seat pitch is 32"" and seat width 17.5"". The seat is a little too hard in my opinion and the recline is just ridiculous. Even the 737 I flew to Helsinki had a superior economy seat compared to the long haul plane. Transfer in Amsterdam was very simple and easy no problems whatsoever. Nice and friendly staff on ground as well even though a little colder service. Amsterdam - Helsinki was a very pleasant flight. Packed flight. The cabin crew were once again very warm and smiling. The food served was two pieces of sandwich which I liked. Seat onboard this B737-800 aircraft was really comfortable and reclined more than onboard the 777. All flights were on time all the transfers were hassle free the food served onboard was tasty my bags arrived in Helsinki and the service provided by the cabin crew was excellent.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Graham Lockwood","Thailand","2013-06-04","MEL-BKK 30 May 2013 business class and was delighted with the change of service level since my past experience with the airline approximately one year ago. Check in was efficient with a dedicated business line. Use of the QF lounge was available as was use of the immigration express lane. Flight was 1 hour late departing as the aircraft required ""routine maintenance"" and both the cabin crew and captain apologised for the delay. In-flight service was good and included a complimentary drinks and meal service. Cabin crew were very efficient and attentive. Of the meal choice offered selected a form of lamb stew which might have been appropriate for a Melbourne winter but far too heavy as an appropriate meal. In-flight entertainment was through the use of an iPad. A330 aircraft was clean although the seat pitch could have been better. Overall good service and value for money.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Wodkiewicz Piotr","Germany","2014-03-12","I flew on February 22nd from TXL to GRU via Amsterdam. It was a very nice trip. Very good service the AVOD is quite outdated the food was quite good. TXL-AMS was on a 737-700 and on the transatlantic route was a 777-300. I really enjoyed the transfer in Amsterdam and quite happy with the variety of shops.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Leach","Australia","2013-05-23","Bangkok - Melbourne Return - Business Class - May 2013. Could not fault either flight - brilliant value for money comfortable roomy seats great friendly staff and all in all an enjoyable and memorable experience for our annual holiday. Definitely great value.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Rod McGuire","Australia","2013-05-20","Sydney - Melbourne/Avalon and return. Used Qantas lounge in SYD a big plus. Offered exit row seats at baggage drop/check-in both ways so the otherwise tight seat pitch wasn't an issue. Both flights pretty much on time and Avalon is a breeze to use compared to MEL. Orderly efficient boarding procedure and baggage delivery. Staff all polite and competent.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P Aidan","United States","2014-03-11","I flew a KLM B737-900ER twice and I was very impressed. This is my first time flying KLM (AMS-VCE-AMS) and it was excellent. The flight was on-time and check-in staff were very nice. I am a Skyteam ""elite plus"" member so I got to enter the KLM Crown Lounge once again very impressed. The seats were amazing for a European flight and they had tasty food for a 3 hour flight. The flight had a map of the flight on the screens and the FA's were all smiles and a funny safety demo on the first fight too! When we arrived almost all the baggage was off the plane before the jetway got to us! This airline was one of the best I have flown and will definitely fly KLM again.","","","Premium Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Pierre-Jean Trebuchet","United Arab Emirates","2014-03-11","BCN-AMS-GIG (Rio de Janeiro) March 10th. Had to fly KLM because no other option was left. In fact I did not expect anything but a bad flight. KLM went beyond its fame: just a horrific experience. BCN-AMS was delayed no explanation. Ground staff and cabin crew were both rude and ignorant: no lounge invitation despite of Premium Economy Ticket no respect of priority boarding. BCN-AMS was full of noisy Chinese passengers who left the plane extremely dirty after 30 minutes of flight. ""Breakfast"" was a single Edam cheese sandwich no other choice so I could not eat at all. Transfer at AMS was extremely short and we had to run. Ground staff at Schiphol are just good-for-nothings. AMS-GIG: old tired Boeing 777-200. My Premium Economy ticket has been not taken into consideration and I found myself in Economy in the middle of the plane. Only one choice for meal again small portions food inedible. ""Snack"" served prior to landing was laughable pizza OR crisps and when the trolley came to my row no pizza available. Cabin crew rude and impolite they spent all the time playing with their phones in the galley. Plane landed late at GIG luggage delivery took 1hr. Never again.","","","Premium Economy","","2.0","1.0","1.0","1.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","W Evans","Australia","2013-05-19","Excellent cabin crew both flights to Thailand. Very quiet and comfortable trip. Highly recommend and would not hesitate to travel Jetstar again in the future.","","","","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","B Millet","France","2014-03-10","I flew on KL682 from Vancouver to Amsterdam two days ago. The seat pitch in Economy is too narrow (31"") for a 10 hours flight. As headrests are not adjustable most passengers fumble with their pillow trying to squeeze it between themselves and the seat. It's quite pathetic to see actually. Results? Poor sleep and back pain. Otherwise service and IE are good.","","","Economy","","5.0","1.0","4.0","3.0","0.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Menlove","Australia","2013-05-15","Very cheap flight BNK-SYD (9am) from a small airport so straight forward boarding process with mobile sms boarding pass via online check-in and no check in baggage. Smooth but impersonal as one would expect for a true budget/shuttle style flight. Seats comfortable new design with seat pocket elevated to the top of the seat improves legroom and perception of space. An area of improvement for this and other Jetstar flights would be limiting the ridiculous amount of carry-on they encourage people to bring on board. Compounded by the lack of assistance stowing it. A little supervision here would go a long way.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Adam Ferguson","Australia","2013-05-08","JQ188 7 May 2013 14.55 Seat 1F Christchurch to Gold Coast. Good flight on time good service and nice cabin crew. It's only a 3 hour so a cup of tea and a book or magazine is all that's needed.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ardhi Hidayat","Malaysia","2014-03-10","KL809 KUL-CGK. Rude check-in counter crew at KUL flight delayed one hour because of late arrival from AMS. After one hour we boarded the aircraft then when we were near the runway suddenly the aircraft was stopped. Around 20 mins later the captain made an announcement saying that there were 2 passengers that were double booked and they were contacting ground staff regarding that matter. After a one hour wait finally the plane took off. Arrived in CGK 2 hours later than STA. I did not manage to catch my connection flight to DPS because of that. After 2 hours waiting we expected that they would serve us a hot dinner on board however they only served a vegetarian pie.","","","Economy","","5.0","3.0","3.0","2.0","4.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Annie Piert","Australia","2013-05-06","Flight to Sydney 2nd May 4 hrs late leaving. Not advised at check in and travelers advised in the departure lounge 30 mins before flight departed. Offer of an $8 refreshment voucher. Cheapest sandwich in the airport costs more! Advised by staff to use it at the donut stand. No empathy from ground staff made it worse the uncaring person at the desk was a manager. The next scheduled to Sydney left on time leaving customers whose earlier flight was cancelled still waiting. A little bit of empathy goes a long way and it was certainly not forthcoming from Jetstar staff. Flew back Qantas today what a pleasure. Will never fly Jetstar again.","","","Economy","","1.0","4.0","1.0","0.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","B Ricketts","Netherlands","2014-03-06","KL1477 on Feb 26th. After having issues with the booking the KLM customer service support staff were very slow to respond (certainly not within 24 hrs as claimed) and the responses were unhelpful. The actual flight was ok and close to on time (slightly delayed) in flight beverage/snack service was good. However the KLM website stopped recognizing my frequent flyer code (and all partner airline codes from what KLM tells me) and I have not been able to select my seats for 1.5 years since they had a website change in Nov 2012. To select a seat I must contact KLM directly for each flight which has proven problematic repeatedly. I found the customer support to be something that needs improvement both with the level of service and the consistency.","","","Premium Economy","","3.0","4.0","1.0","4.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Martin McLean","Australia","2013-05-04","We booked months ago a flight to Bali which Jetstar cancelled. No refund has been received after many weeks and I have been told it may even take 12 weeks to see the refund. I managed to get a more expensive flight & longer flight on Garuda. Well done Jetstar for insisting on payment immediately upon booking and then not returning it when you cancelled our flight. Poor business practise and I recommend to everyone to be very mindful Jetstar will cost you money when they cancel their flights!","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Ayakam","United Kingdom","2014-03-04","First and last time flying KLM. Terrible outbound and inbound experience. 8 day round trip. Outbound flight from Heathrow cancelled and I had to be rebooked onto an alternative airline with a 12 hour delay. Due to fly out on 15/02/12 on flight KL1000. Due to fly back on KL523 leaving Lusaka on 25/02/14 inbound flight grounded in Lusaka (Lusaka-AMS) for 24 hours! Poor communication from staff. I had paid for Economy Comfort seats lost them at connection in AMS. Terrible food service AMS to LHR - only egg sandwich served. My daughter doesn't eat egg and when asked for a biscuit or something else we were completely ignored. Supposed to connect from AMS to LHR on flight KL1017 on 25/02/14 but ended up on flight KL1007 on 26/02/24. Absolutely awful experience start to finish.","","","Premium Economy","","1.0","3.0","2.0","2.0","3.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Henk Dijk","Netherlands","2014-03-04","AMS-GVA 16/2 KL1925 and GVA-AMS 20/2 KL1932. First flight on KLM 737-700 was ok simple breakfast but good quality bread in a small box with tea and orange juice to order all free from charge! Return flight on a KLM City Hopper a bit crowded in a loaded Embraer 190. Drinks were ok but the food was only a very small. Crew on both flights were ok.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Koster","Australia","2013-05-01","Adelaide to Cairns return in April. We paid extra for front row seats D E and F behind the bulkhead which separates galley from cabin. There was not much information on the net about Row 1 seats and we were not sure if the legroom would be the same as in the exit row seats further back as (from memory) Row 1 pre-selected seats are a little cheaper. Our seats were great! Plenty of legroom and didn't have the claustrophobic feeling that can be experienced in an economy cabin. Row 1 seats A B and C have even more leg room with no bulkhead in front. Take your own food and hire an I-Pad and with a bit of a stretch of the imagination is a bit like flying a budget business class! Crew friendly. Would have liked more talk from the cockpit and maybe a second trolley run on the 3 hour flight.","","","Economy","","9.0","4.0","4.0","0.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Walsh Judy","Canada","2014-02-22","We recently returned from Malaga Spain on first Transavia Air Flight 2648 on Feb. 15 2014 to Amsterdam and then transferred to KLM Flight 301 to Montreal. My husband had suffered a severe leg injury the previous week and had a very difficult time walking. When I mentioned this to the staff of Transavia Air I was reassured that a wheelchair would be available and assistance given for our connection. This was handled expertly with compassion and care. Arrangements were also made by KLM for assistance to exit the plane retrieve baggage and connect to bus for the final leg of our trip to Ottawa. All staff on both planes were helpful courteous and made a long journey much easier.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Gerner","Australia","2013-04-28","Took weekday flights from MEL-LST return. Both flights were on time for departure and arrival. All boarding and cabin staff were efficient friendly and cheerful. As you expect on a budget airline the seating is cramped but its no real problem on such a short flight. Overall no issues with the flight or service. The biggest problem is the shambolic departure area in the downstairs Qantas/Jetstar terminal in Melbourne. An absolute bunfight and a totally inadequate space to hold the number of people departing and arriving.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Jason King","Australia","2013-04-23","Two flight delays from Melbourne airport in two days of travel is pretty poor service. Very disappointed in the staff at service desks who were uninterested in passenger concerns. Will never flight Jetstar again better off spending a little extra for a more reliable service.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Tungsiri","Sweden","2014-02-20","AMS-ARN. Check-in went smoothly and the check in agent was polite helpful and friendly. Big plus for the Crown Lounge. The food was nice although there were only two things to choose from. Plenty of drinks though. I know it was a 2-hour flight so I didn't expect much but the service onboard was so so. Nothing special. I got my drinks and my meal nothing more. And please if you only serve cava on short haul flights then don't call it champagne please. I had some issues when I booked my flight. KLM promised to get back to me but they never did. Although I really enjoyed the lounge at AMS but because of issues during booking process the customer service the service onboard in the class I was traveling in I will try to avoid KLM in the future.","","","Business Class","","3.0","3.0","2.0","2.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Wilson","Australia","2013-04-21","HON-MEL. Was satisfied with Jetstar no they are not Qantas but the 11 hour flight went fast. We were under a Qantas codeshare so we were supplied with food and drink. After take off we got a warm breakfast and then sometime later in the flight we got a hot lunch as well both meals were fine. I pre ordered a digi player for my friend and I to share and they ended up giving us one each and also the amenities pack. I would fly Jetstar again as you just cant beat there prices.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Loft","Australia","2013-04-21","Singapore to Melbourne mid April. Check in immigration and security were quick and efficient. Friendly welcome aboard from the flight crew with the offer of drinks prior to push back. Take off was on time hot towels were offered and the food was quite acceptable with beverages offered. Entertainment was on ipads and more than adequate for a 7-1/2 hour flight. The seat was adequate with sufficient leg room but was by no means what one would expect from a quality airline. Nevertheless I managed a few hours sleep. All up a surprisingly pleasant flight with an early arrival into Melbourne and very good value for the price paid.","","","Business Class","","7.0","3.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","N Gundersen","Denmark","2014-02-12","AMS-MEX-AMS. Seated in Economy Comfort. Very spacious leg room. Seat a bit narrow. The seat was very hard and was uncomfortable after a short time. From AMS food was good and tasty with good presentation. On the flight back the food was below acceptable with same side dish for both dinner and breakfast. Inflight entertainment fine without being extraordinary. Cabin service was fine but not extraordinary.","","","Economy","","6.0","2.0","4.0","3.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Pym Mark","Canada","2014-02-10","Flew LAX-AMS-JNB on Jan 22 2014. Flights were on time. Cabin crew superb. Polite friendly and provided service with a genuine smile. Inflight meals were good. VOD on B747 Combi from LAX-AMS did not work in our row. Crew made every effort to fix the problem. VOD on B772 from AMS-JNB poor picture quality. Economy class seats on both aircraft similar so comfort levels are adequate.","","","Economy","","9.0","3.0","5.0","4.0","2.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Siobhan O'Donnell","New Zealand","2013-04-17","I was surprised to find that on a flight from Perth to Brisbane there was no food provided. We then had to wait in an enormous queue for more than an hour so no time to get breakfast at the airport.","","","Economy","","2.0","3.0","3.0","1.0","0.0","","","0.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Risoli","Brazil","2013-04-16","Flew PEK-SIN-DPS with Jetstar Asia and Valuair. Check-in at PEK was terrible with messy lines and no organization I had not picked seats and was separate from my friends. On the PEK-SIN flight crew allowed us to change as it was an empty flight and we got the extra legroom seats which were great the SIN-DPS was full and other seats had terrible legroom although a bun and water was served which is nice all flights were on time.","","","Economy","","9.0","2.0","5.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","K Memmert","Sweden","2014-02-05","KL723 AMS-HAV business. Adult couple: We could not have been happier with our flight. Remarkably friendly staff and the most tasty food we have been offered on a flight.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Simons Calvin","Netherlands","2014-02-04","Amsterdam to San Francisco in a B747-400. Check-in was quick and easy the waiting was not so long due the amazing airport. The waiting time at the gate was not long. When we had boarded and found our seat we had a small delay due to seating problems. In the air we got beverages and delicious food. The personal entertainment system did not have amazing movies but that was because there weren't good movies that time of year. A good detail was that you could not look at the screen from the person sitting next to you. After a small amount of time they where handing out warm meals. I chose chicken with a beverage of my choice and after they collected my empty tray I got a bucket of vanilla ice cream. By the time we got to our luggage it had already been taken off the belt.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Tara Morris","Australia","2013-04-16","Melbourne to Perth. Airbus A320 which was very clean and much nicer than the Qantas B767 I flew to Melbourne on. Ground crew in Melbourne and Perth pleasant and helpful. However service onboard was quite poor and staff seemed disinterested. But it's a budget airline so it's to be expected. Upon arrival At Perth no gates at the terminal were available so our aircraft parked in the middle of the tarmac and we were bussed to the terminal when we landed the buses were busy and we had to wait 40 minutes in Perth for a bus from the plane to the terminal. Melbourne's Jetstar gates are a luxury compared to Perth. Overall a good experience for the price I paid for the flight.","","","Economy","","6.0","3.0","3.0","2.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","N Deighton","Australia","2013-04-16","I have never flown this airline without a delay and yesterday a cancellation of my flight. Extremely poor customer service from counter staff and the offer of a bus added salt to the wound. Their service is inferior their reliability non-existent.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Mark Simons","United Kingdom","2014-02-03","BHX-AMS return. Online check in worked perfectly and I was able to upgrade my seat at low cost. Friendly cabin crew. Outbound on Embraer full flight but crew served drinks round and a waffle during the short flight. Arrived exactly on schedule and bussed to terminal quickly. Return on 737 again selected an economy comfort seat plenty of legroom in seat 5a. Sweet or savoury snack offered along with drinks service on 50 minute flight. Aircraft very clean. On time arrival at BHX. Overall could not fault anything on these services.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Keenan-Bokr","Germany","2014-01-31","Business Class FRA via AMS to BKK 17 Jan. This was my first long haul with KLM. Check-in was done by a polite and informative staff member in FRA. The lounge was nothing exceptional but comfortable. The flight to AMS was operated by a Fokker. The middle seat was kept empty for business class. Crew were friendly and polite. The sandwiches and salad offered for this very short flight came in a very funky Dutch designed box. We had 90 min transit in AMS and paid a visit to their lounge. Very large with ample seating but very little choice of food. Flight to BKK was a B777-200 with the old business class seating. Unfortunately no flat beds on this route at the moment. I could not sleep the whole 10hr journey. That said the crew made up for the flaws. Customers were treated with respect. Although the crew were by age older than most flight attendants that you find on airlines these days their many years of experience showed. They obviously enjoyed doing their duties and did not disappear for the entire duration of the flight only to reappear 2 hrs prior to landing but paced up and down the aisles offering refreshments and snacks. Although the food is not elaborate it was simple and very tasty and was presented in fashionable Dutch designed dishes and cutlery.. I honestly enjoyed it more than some of the asian or middle east carriers food. Drinks were topped up constantly. They offered a good selection of films and music programmes. My return flight in Feb. will also be with KLM.","","","Business Class","","10.0","3.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Michael Little","Australia","2013-04-11","Hobart - Melbourne on an A320. There was a long queue for the baggage drop - there seems little advantage in using the machine to tag your own bag. Once on board any size or weight of take-on baggage seems acceptable so that we were told to keep our reasonable sized bags around our feet so that other people who had got large bulging bags on board could stow theirs in the overhead lockers. The seat seemed to have a slightly greater pitch than on the Jetstar A321. The flight operated 20 minutes late but was generally a pleasant experience.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Rudy Subarjo","Indonesia","2014-01-25","KUL-CGK delayed about 45 minutes because the aircraft was late departing from Amsterdam. No welcome drink the meal was really poor we only got vegetarian sandwich and it was tasteless. The flight attendants were poor but the inflight entertainment was good.","","","Economy","","6.0","4.0","3.0","1.0","4.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","William Gordon","Japan","2013-04-01","My wife and I flew from Tokyo to Osaka. Flight itself was on time the inflight service was acceptable (we didn't pay for food which doesn't come free anyway) and the seats while a bit tight were OK for a flight of less than an hour. The on-the-ground service however left a lot to be desired. We missed both our inbound and outbound flights and both times we called ahead to explain our situation. The first time we were able to change our flight to an early one the next day! When we had to change our flight on the return flight the woman on duty refused to even look at us informing us tersely that there was nothing to be done but cancel or pay for another flight. We took ANA's Star Flight and had a much better experience with excellent service. Still a cheap airline but they seemed to understand their relationship with the customer.","","","Economy","","3.0","4.0","1.0","0.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Zack Alexander","United States","2014-01-23","AMS-ALA-AMS. Not only was the plane nicely refurbished and the staff extremely friendly it was the food that did the trick. Having flown mainly American carriers KLM's food was delicious. Especially going to Kazakhstan (so leaving Amsterdam) the food and all the choices there are was magnificent. Furthermore the lavatories were clean there was enough legroom the entertainment system had a good variety of American and non-American shows. and basically unlimited. Altogether a very pleasant experience.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Craig Willis","Australia","2013-04-01","OOL-MEL. Was met at the airport by the grumpiest check-in staff member. Aircraft clean and seated in a row of 3 with 2 spare seats. Crew were very good but just going through the motions. Flight departed on time and landed about 5 mins early. Uneventful flight and would use them again but prefer Virgin.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Koppers","Netherlands","2014-01-21","NRT-AMS on 16/1/2014. New World Business Class on 747C (City of Calgary). What an amazing improvement. I was seated in seat 1K amazing window seat with a lot of room and privacy. The new interior is fantastic. The seat is by far the biggest and most comfortable fully flat in Europe at the moment a dramatic improvement from the old World Business Class. The interior is really warm and friendly a huge upgrade. The service was impeccable. FA's are proud of the new product! KLM's new Business is the best in Europe. Hopefully they will complete the upgrade soon!","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Michael Little","Australia","2013-03-26","Melbourne to Hobart and return both legs on an A321. The dungeon-like departure area in Melbourne is a poor start to the journey. The plane to Hobart departed and arrived 15 mins late. On board service in both directions was friendly and efficient but the seat pitch was tight. I paid a very cheap fare and the flights represented very good value.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Moon","Australia","2013-03-26","Launceston - Sydney 22/3/13. Arrived at airport 7pm for 8.15 departure only to read departure board - flight delayed until 9.35. No texts sent to advise prior. At 9pm the board indicated ""Flight Cancelled"" - no announcement until 5 mins later! Mad scramble to line up for vouchers. Had to organise own taxis. Given $35 voucher for food/drink and $15 for b/f. Next morning back to airport for 10 am departure. By 9.50 still not boarding - no announcements. Finally on board 10.05 - no apologies - then sat on tarmac until 10.40. Departed and finally Captain announced at 11am ""sorry for delay"". Staff advised that ""due to no catering in Launceston there is no fresh food available nor ice for drinks"". Only good thing was they have given us a $100 voucher off next flight (dare I chance it again).","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ronald Petru","Germany","2014-01-20","SFO-AMS. My check in at SFO was very smooth and friendly with a smile handled by Air France. Onboard it was a very warm welcome. And it was not just I. All the passengers surrounding me were served in the same professional and cordial way. Every request was met with a smile and professionally taken care of and everything was complimentary. I booked a seat with extra leg space because I planned to sleep. There was good interaction between crew and the passengers. Cockpit announcements were clear and relevant. I am starting to believe that something has fundamentally changed at KLM of course I can only judge from my last two flights. In my opinion KLM gives “Welcome on Board” its true meaning back. I will certainly look very closely at KLM’s schedule when planning my next travel.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M East","New Zealand","2013-03-22","Auckland-Singapore return: I was a little apprehensive about flying with Jetstar due to poor reputation in NZ. I needn't have worried. Smooth and hassle-free check-in (both ways) very friendly check-in staff (both ways) positive and hard-working cabin crew (both ways) food and IPad perfectly adequate both flights pretty much on schedule seat absolutely fine for the length of journey (10 hours). A good return trip all round. For the ticket price paid this product represented exceptionally good value.","","","","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ronald Petru","Germany","2014-01-20","AMS-SFO. I ceased flying with KLM years ago because AMS is not my nearest international airport and I usually have plenty of airlines to choose from that used to offer better service on board. And I had some inferior experiences with very formal to even rude cabin attendants in the past. On this flight I chose simply because it fitted my schedule best. The check-in and security at AMS were efficient and smooth. Onboard an experienced crew that worked with enthusiasm to a passengers feel comfortable. I had some bad luck with my seat (38J) having some kind of a appliance on the floor limiting my foot space but that is the only negative note that I can think of. The staff service and hospitality were better than in business class of some airlines.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Chinn","Australia","2013-03-13","MEL-HNL JQ 1 in business class. Only negative was the old domestic business style seat. It gets a bit uncomfortable during a long flight. Cabin crew did a good job food was ok and there was plenty of it. IFE on iPad a bit limited. Left on time and arrived early. Overall a very good flight.","","","","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Binde","Norway","2014-01-17","KL862 NRT-AMS Duration: 12 hrs day flight 16/1/14 Seat 1A. Most probably the best business class product of any European carrier right now. The new KLM business class on the 747 is a totally new generation product and completely in the other end of the scale compared to the outdated old product. Great privacy (especially in the single seats 1A and 4A) with fully flat beds stylish colors and designs. Wide chairs with lots of support in all directions matching pillows and blankets. Service is typically European with a certain Dutch touch which is great. Flight attendants were clearly proud of their new product and for very good reasons. Long haul flying suddenly became fun again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jurgen Berkeley","Singapore","2014-01-17","Flew AMS-KL with KLM as I was code sharing with Malaysian Airlines. As I'm Dutch I've flown KLM very frequently for the past 20 years but this was the first time I had a claustrophobic feeling when sitting down. It was a 777-300 and the aisle has been made extremely narrow in these models. The trolley's are constantly bumping into seats all economy passengers are very close to each other and to top it off the high cabin temperature prevented passengers from falling asleep. No-one used blankets which rarely happens. Despite that the Dutch are among the tallest people in the world KLM's seats will never suit us and knees are fixed in the seat in front. My earlier flight from KL to AMS was with an old MH airplane but at least there the seats were wide enough and ample leg space.","","","Economy","","5.0","2.0","4.0","3.0","4.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Tony Crisafi","Australia","2013-03-12","Sunday 13th March I travelled from Hobart to Sydney. Staff were friendly and flight was smooth. However I was seated in row 30 and the leg room (pitch) was about 22cm from the edge of my seat to the magazine pocket. We had to put our carry-on luggage under he seat because there was no room in the overhead storage area. I stress that the flight attendants were excellent.","","","Economy","","2.0","1.0","5.0","3.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","E Brorson","Luxembourg","2014-01-16","Luxembourg - Stockholm - Luxembourg (via AMS). Truly a textbook excellent customer service experience. Web for tickets and check-in worked well. Phone service to change return flights and confirm Economy Comfort seats was very good (clear instructions service-minded call centre staff etc.). Ground staff at AMS were fantastic (KL 1115 AMS-ARN on 30th Dec). Economy seats on Fokker 70 and Economy Comfort seats on 737 were both very comfortable. All cabin personnel were pleasant and helpful (travelling with an infant). Particularly on KL 1110 ARN-AMS 14th Jan. Communication from flight deck (Captain) during severe turbulence on KL 1745 AMS - LUX was clear explicative and reassuring. After web check-in glitch (assigned wrong seats after flight rebooking) phone contact solved problem immediately.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Simon Channon","United Kingdom","2013-03-05","We flew Sydney to Hobart. The good news: the flight was on time. The bad news: the seats were just as uncomfortable as those on sister airline Qantas.","","","Economy","","6.0","1.0","3.0","0.0","0.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Graeme Baxter","Zambia","2014-01-15","Lusaka - Istanbul via Amsterdam. KLM must have the smallest seats granted by law. Flight was on time crew were friendly only one negatives on the flight out the little box proudly claiming Dutch Cheese on the dinner tray was a wedge of processed Melrose. The return flight goes over Lusaka to Harare and then back to Lusaka. While waiting an hour on the plane in Harare the mass cleaning crew come on board you can't use the toilets no drinks are served you feel like you're in the way as you lift your legs for the vacuum cleaner. Emirates also fly the Lusaka / Harare route but at least have the consideration to stop in Lusaka then Harare so the plane is empty for cleaning before setting off again. Premium economy offers little for the extra cost. Service & Meals are the same as economy and so is the seat all you get for your money is 4 inches increased seat pitch.","","","Premium Economy","","6.0","1.0","4.0","3.0","4.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","T Ludlow","Australia","2013-02-26","I've just had another bad experience with this airline and I will never travel Jetstar again. This trip the flight I was departing on has been cancelled and I was offered a flight approximately 4 hours earlier. Since this was not possible due to other commitments and anything offered resulted in me missing the event I was travelling for I asked for a refund. The staff member informed me this was only available for the departure and they could not refund the return sector. A return flight isn't much good when you cant get there! Terrible customer service and I won't be caught again!","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Fraser Miller","United Kingdom","2013-02-26","22 Feb 13 BKK-SIN. Flight delayed 2 hours. Letter handed out stating for operational reasons. Nothing else offered. We were given emergency exit seats however. Flight full but uneventful. No explanation of regret offered for late arrival. Cabin Crew worked well.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Luke McDonald","United Kingdom","2014-01-13","EDI-AMS-DXB and DXB-AMS-EDI. Both flights with KLM excellent service friendly cabin crew and comfortable seats. Started off from Edinburgh airport for a 1 hour and 15 min flight to Amsterdam nice crew on board that flight but could have been friendlier. 1 hour transfer time in Amsterdam nice and helpful staff there and also very friendly! On the flight Dubai the crew were very friendly indeed the IFE was good and the food was also very nice. On my return flight from Dubai the crew was really friendly and helpful the food was nice and the IFE was even better than the last flight and the flight back to Edinburgh from Amsterdam was really nice once again friendly staff even friendlier than my outbound flight! All flights were on time and it was also very nice of KLM to give every passenger a £30 when you spend £150 on board but I didn't use it though.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Tercon Bojan","Singapore","2014-01-13","I flew the 737-800 from Amsterdam to Venice in economy class. The Dutch airline may not have the latest in product equipment the planes can be rather old however I love their use of technology and pr to create a wonderful flying experience. Checking in in Amsterdam on my flight to Venice was easy and totally automated. No more humanoids to deal with including baggage drop-off. Online check-in is also very efficient clearly outlining the steps with various additional options given including a last minute upgrade for a fee. The service can be jarring the meal rather simple and the seat very tight (although I have to say that I do like the seats recline angle which is not as straight-up as usual in take-off/landing mode) but perhaps KLM makes up for some of this with clever use of technology and marketing.","","","Economy","","7.0","3.0","2.0","3.0","1.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Lamprell","Vietnam","2013-02-25","It's a quick trip between these 2 cities but passengers spend longer at the airports than on the plane. Bag drop at Melbourne was a slow process. About 50 people in line and only 4 of the 12 desks operating. When we were on the final row with only 15 people in front of us a Jetstar person removed the guide ribbon to allow people who had been waiting for only a minute or two to jump to the head of the line. This is annoying for those who had been waiting for 35 minutes. Boarding for the 11.00 departure commenced at 10.30. The Jetstar Melbourne departure area resembles a bus station and has too few seats for the passengers waiting to board their flights. Pushback for the full flight was at 11.00 and the cabin crew very efficient announcements could be clearly heard and service was friendly and efficient. Despite the aircraft being on the ground for a good 35 minutes most of the windows were grubby. The flight was fine and I had about 2cm between my knees and the seat in front. Thankfully they didn't recline the seat. A 15 minute delay in Sydney waiting for a clear air-bridge and a 20 minute wait to collect our bags capped off an uneventful flight.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Christopher Smith","Japan","2013-02-25","My wife and I flew Jetstar from Osaka to Denpasar via Singapore. Apart from a slight delay out of Osaka the remaining flights were smooth and most comfortable. We did reserve in advance the seats in front of the emergency exit for the Osaka/Singapore flight which provided more than enough leg-room. Standard seat selection was chosen for the Singapore/Denpasar flight. Will fly again with Jetstar definitely.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Pritchard Adrian","United Kingdom","2014-01-10","Manchester-Amsterdam-Beijing. KLM definitely has the friendliest crew of any company that I've flown so far. There seems to be unlimited food and ice cream all served by staff who seem happy. The IFE is good as usual too much unfunny American junk but less than some others. The seat width was quite generous for Economy too. I'd advise paying extra for the premium meal.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","B Ewald","United Arab Emirates","2014-01-10","I purchased 2 economy return tickets Dubai - Amsterdam - New York for myself and my wife. I found the aircraft comfort relatively good compared to other airlines. Staff are friendly but a bit ""stiff"" inflexible. When asking for a drink before the food service they said only after food service - still 45 minutes away. In the mean time at least 20 times they walked passed my seat. The main issue we faced was with our baggage. In New York at check- in one bag was 24.5kg and the other was 18kg. They still forced me to unpack the lighter bag and move 1.5kg to the other bag. I found this utterly irritating especially since the tickets where bought together and our combined allowance was higher. The only answer I got was that its the policy. We took a few days break in Schiphol. There we had an even worse baggage experience at the check in. We used one of those self baggage check in machines because the normal desk had a huge queue. We checked our first bag without a problem but the 2nd bag was 24.2kg. The machine refused to accept the overweight bag and pointed us to KLM staff. Looking at the queue we removed 1kg of clothes and put it in our hand baggage. But what a hassle and that despite that we were far below our total baggage quota for 2 persons. It may deter me from flying KLM next time.","","","Economy","","5.0","4.0","3.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Fergus","Australia","2013-02-20","MEL-DPS Business class A330-200. Overall excellent flight - great value for money I purchased ticket on sale. Cabin crew friendly and helpful - IPads and meals served very quickly. You get what you pay for with the seat - it's no flat bed but nevertheless I found it very comfortable and even managed to get some sleep. I would fly Jetstar again.","","","","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Paul Stevenson","Australia","2013-02-18","Flight JQ458 SYD to Ballina. Sat in seat 5C. The plane took off a few minutes late but landed on time. The flight crew were professional and friendly. Leather seats were very comfortable. Quality of food for purchase onboard not bad.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jones Jennifer","United Kingdom","2014-01-09","I booked 2 seats in economy with KLM - Cape Town to Luxembourg return. I choose certain seats and paid a premium of about R5000 and my tickets reflected the seats in which I wanted to sit. On checking in at Cape Town my wife and I were placed in different seats well apart from each other. I complained and it was rectified. On return the same thing happened and I was told to check at Amsterdam to have the situation corrected. Again we were in different seats and not what we had paid for and apart from each other. The lady at the KLM counter said she was sorry but could not do anything. I had to upgrade at a cost of R25000 so that my wife and I could sit together. They shift you about no matter what you pay for and then say sorry. Thereby spoiling my holiday!","","","Economy","","3.0","4.0","3.0","1.0","4.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C N Baxter","France","2013-02-12","Sydney to the Sunshine Coast and back last week. Couldn't fault anything on either trip. Flights left on time cabin crew friendly and professional aircraft clean. Although won't be back in Australia for some time would recommend them.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Ivancic","Australia","2013-02-12","ADL-MEL JQ773 8/2/2013 Airbus A320 aircraft. What a pleasure to have been greeted by a friendly Flight Attendant when our boarding passes were being checked inside Adelaide Airport Terminal. Upon boarding the rear of the aircraft again a pleasant welcome from the Flight Attendant. Welcomed onboard with a smile. Aircraft was clean and the seats comfortable. I did not purchase anything on this short flight but service from the crew was efficient. There were announcements from the pilot during the flight and also upon landing in Melbourne. This is the third time I have flown with Jetstar and I have always found the crew to be professional. This is a budget airline and I did not pay for all the extras but cannot complain.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","James Binos","South Africa","2014-01-08","I booked 2 seats in economy with KLM - Cape Town to Luxembourg return. I choose certain seats and paid a premium of about R5000 and my tickets reflected the seats in which I wanted to sit. On checking in at Cape Town my wife and I were placed in different seats well apart from each other. I complained and it was rectified. On return the same thing happened and I was told to check at Amsterdam to have the situation corrected. Again we were in different seats and not what we had paid for and apart from each other. The lady at the KLM counter said she was sorry but could not do anything. I had to upgrade at a cost of R25000 so that my wife and I could sit together. They shift you about no matter what you pay for and then say sorry. Thereby spoiling my holiday!","","","Economy","","","1.0","3.0","3.0","1.0","","","0.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Cindy McDougall","Canada","2014-01-07","Very comfortable and direct flights. I was flying from Calgary to Kilimanjaro and return with KLM. Always enjoy the service. Several hour delay in Dar es Salaam though made for the return trip to be a little stressful. I would also say that the ""snack meal"" or second meal served should be improved the pizza stick was awful! on both flights! I would far sooner have fruits and veggies.","","","Economy","","8.0","2.0","4.0","3.0","4.0","","","2.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","W Shumbairerwa","United Kingdom","2014-01-07","Harare to Amsterdam on A330-200. I paid business class fare expecting to get some sleep during the flight. Business class seats described as 'flat beds' but they were nowhere near that. Just an angular recline which is not comfortable at all. Would have been better off paying for an economy class seat. since I didn't notice any difference.","","","Business Class","","3.0","2.0","4.0","4.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Hall","Australia","2013-02-07","Awful right from the get go. Very poor legroom little recline on seats. No entertainment. Very bad service from inflight staff. This is easily the worst airline I've been on. You get what you pay for. Budget price = budget everything.","","","Economy","","","2.0","1.0","1.0","0.0","","","0.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","T Carinci","Australia","2013-02-05","JQ1 Sydney to Melbourne a few weeks ago. The standard of service and customer communication I received from this airline was horrible! The old A330-200 aircraft was dated and the leg room was bad even for economy. Ground staff treated us more like cattle than passengers if it wasn't for my ability to run with the crowd I would have been trampled whilst boarding as there was no line or structure to this process. Once the cabin crew completed their food and beverage service you never saw them again until disembarking. Once we landed it took them about 40 minutes before we received our luggage. All over very disappointing - you get what you pay for!","","","Economy","","3.0","2.0","2.0","0.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Whittington","Sweden","2014-01-04","KL 1131 / 1128 AMS-CPH and CPH-AMS. 23/12 and 26/12. Although I'm a Flying Blue member I do travel with other airlines so I think I can assess KLM position to other benchmarks. I am actually quite satisfied with KLM. Service is above average too often it's the passenger being rude. Food is ok not better not worse it's an airplane after all. Personally I think KLM is ahead of many competitors when it comes to online check in and self-service luggage drop-off (at least at their home-base AMS) it's far more advanced and smooth than most airlines. Although my last flight was in a 737 without entertainment I know that their entire long-haul fleet now has proper personal entertainment systems so that's good. They were a bit late on their 747s though. I will use them in the future. It's important to distinguish what you can attribute to an airline and what to an airport or worse your own behavior.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","D Critchley","United Arab Emirates","2014-01-04","KL0438 19th December. I paid a large premium to travel business class from Abu Dhabi to Luxembourg via Amsterdam in December. Despite being told that beds were flat they were anything but with beds reclining only to an angle that left you slipping down. Plane was old seats uncomfortable food inedible. My wife and kids flew economy a few days earlier and tell me this was an even worse experience. Luggage allowance is also useless. On the way back despite having 5 of of us travelling and only 4 bags we were told we'd have to pay a 75 euro premium for being slightly over on a couple of bags. We were still way below total weight allowance.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ian Booth","Australia","2013-02-04","What a terrible experience. Once you have booked your tickets they make it nearly impossible to change your details. Tried to ring them up from Bali to add on luggage and after a 2 hour wait got someone who couldn't speak a word of English. Got to the airport and explained what had happened and was told straight that they didn't care and to fly another airline if I didn't like it. They then charged me $160 for 6kg of luggage. It didn't get any better once on board. The leg room was non existent and my knees where against the back of the seat in front for the 3.5 hour flight. Had to pay for any food and drinks with your credit card and again rude staff. Will never fly with Jetstar ever again.","","","Economy","","","1.0","1.0","1.0","1.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Woolridge","Australia","2013-02-04","SIN-MEL. Very disappointed by the performance of the cabin crew. For a flight of only 6.5 hours the crew took 2 hours 45 mins to serve drinks/dinner and 1.5 hours to serve breakfast. Bear in mind that this is a low cost airline and meals etc are only provided to those who are prepared to pay at the time of serving. I took a good look at the number of passengers who did purchase meals and there were not many therefore the serving times should have been a lot faster than they were. In between serving the crew made no attempt to contain their noise coming from the galley. Probably the most disruptive flight I have been on and for a change it was not the passengers who were the cause. Perhaps a review of the serving processes is required to help speed this up. No respect to passengers on this night flight.","","","Economy","","2.0","2.0","1.0","0.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Carinci","Australia","2013-02-03","SYD - MEL on JQ1. Boarding delayed and rushed causing departure from the International Terminal to be 40 mins late. Although it was a sale fare the service was poor and communication with passengers was limited. Seats were uncomfortable and narrow and the selection of food and drinks was minimal. The landing was terrible and even resulted in some applause from the passengers! I'll stick to Virgin or Qantas from now on - and I wouldn't even consider JQ International after this experience.","","","Economy","","5.0","3.0","2.0","1.0","0.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Danzel Samuel","Indonesia","2014-01-02","On 9th December boarded on a flight from KUL to CGK. They served hot snacks which looked like hot vegetarian snacks but they weren't very filling. While in the holding pattern the entertainment system abruptly shuts down which was unexpected. For the entire flight I only listened to music and played games. I would give 5 for that. On the other hand the TV shows and movies in the entertainment system didn't interest me.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Jean Pollock","Australia","2013-01-30","My comments relate to the Jetstar Airport lounge (gates 25-30) at Melbourne Tullamarine airport. My flight is JQ 61 to Darwin on 29/1/13. I've never had a problem with travelling on any of JQ flights but this waiting area is disgusting. Many seats are in poor repair and actually have a very unsavoury odour and the floors are littered with rubbish. I appreciate that this may be a period between cleaning team arrival but it's very tacky and would give a poor impression to all travellers.","","","Economy","","7.0","3.0","5.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Murad","United States","2013-12-29","Flew today from Dubai to Amsterdam. After reading these reviews I am wondering which airline workers they had on their plane. Everyone was so thoughtful and nice on the flight. Take off and landing was smooth sailing. Food today were great. About an hour or two in I was offered eggs with bread yoghurt butter jam potatoes or pancakes. Drinks were constantly being provided. Lunch was provided. Simple hot cheese sandwiches or spicy chicken were options. Again drinks were provided. Hot towels and headphones were also given.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","John Kolbert","United Kingdom","2013-12-23","I made a late booking to fly Manchester (Amsterdam) Prague on 1st December return on 12th. So far so good. Unfortunately the flight on 1st was delayed - apparently to replace the co-pilot's seat - long enough to miss the connection. I spent a pleasant night in a hotel. The return journey was also delayed long enough for my luggage to be booked on a flight the next morning. In fact I could have made the connection and was turned back at the gate. (The last flight of the day was already full with a waiting list. Another pleasant night at a hotel). I had as it happens arrived at the airport at about 6.30 am for my 1405 flight so I asked if it was possible to take one of the earlier flights. The answer was 'yes' but there would be a charge I declined the offer. Bearing in mind that problems pile up during the day it must surely be to the airlines advantage to get passengers on their way earlier if possible. I had already paid for my ticket I had my luggage with me and I had not yet checked in.","","","Economy","","5.0","4.0","4.0","3.0","0.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","F MacKillop","Australia","2013-01-25","BNE-PER and return. Outward leg OK apart from the fact that this is a long flight and the seats are very uncomfortable and narrow forget about sleeping. Poor selection of food and drinks onboard. Return leg terrible: direct flight to Brisbane was split by Jetstar into a PER-MEL and MEL-BNE with 2 hour wait in MEL! Experienced rude service! Will not fly with them again.","","","Economy","","5.0","2.0","2.0","2.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Cassius","Netherlands","2013-12-23","RIO-AMS-BUD. The first leg of the trip was AMS-FCO with KLM and on to GRU with Alitalia. As a Dutch national living between AMS and BUD I had a separate ticket BUD-AMS that same morning connecting in AMS for above mentioned schedule which was booked through Expedia on a separate ticket. 10 days before departure tried to select a seat and modify the travel class for the leg RIO-AMS to Economy Comfort but could not access my booking. Check- in at BUD airport not overly friendly. Even though I had received an email from KLM alerting me that online check- in had commenced hey could not see any other booking and tagged my luggage only to AMS. Re-checked luggage in AMS but they also could not understand or solve issue. Online check-in Rio to AMS opens some 30 hours prior to departure. Tried to check-in and change seat selection and travel class online to no avail. System would only indicate that seat selection is not possible and check-in should be at airport. Eventually changed that during check-in at GIG which was friendly and hassle-free. Flight itself (GIG-AMS leg) was delayed by more than one hour but arrival was only 30 min behind schedule. Seat (first row of economy comfort) is comfortable enough and recline allows for relatively good sleep. Crew friendly attentive and professional. Plane clean. Food and entertainment sub-par. Would have given a 7 for the experience but for the glitch in the entire booking management process and the abysmal customer service feedback.","","","Premium Economy","","3.0","4.0","4.0","3.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Bennet Selwyn","New Zealand","2013-01-16","From checking in to our arrival in Wellington we could not find fault with this airline or its staff. We had a very rough landing in the gales at Wellington and had to go round for a 2nd try. We could not fault the staff during the turbulence. Our bags were out for collection by the time we got to the arrivals area we will be flying Jetstar again in the future.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","G Richards","Australia","2013-01-15","MEL-SIN return. We chose not to pay extra for mileage credits. We sought legroom and we got it. The seat width was suitable. We needed a wheelchair and ‘pusher’ at all travel terminal areas as they had slopes difficult joining lips & pushing distances beyond what I am capable of doing. Jetstar assisted with a wheelchair on the outward leg. Only after much discussion did we get 'pusher' assistance on arrival in Singapore. When this came it was an excellent 'local service' - a gratuity was not begrudged. For frequent travellers being a continuing Qantas Club member as I am was wise. In Singapore they arranged the 'pusher' service to our return gate. Sadly at both check-ins knowledge by Jetstar staff about Business Class Max rights plus those of Qantas Club Members was either nil or misinformed. It was a bad start later righted by Qantas Club Staff at both lounges. The in light food choices were acceptable. No problems with the complimentary liquor nor level of service table decor or travel amenities supplied. Seat back lowering by the person in front was a concern on both flights as we had to disturb those persons when we wished to move about. Our outward seats were in Row 6 – the last in Business Class with restricted but acceptable lowering for a day flight not suitable if overnight. The Jetstar web-site would not let me pre-select a seat if you had asked for ‘wheelchair assistance’ as we had - it was one or the other and this is unsatisfactory. On return I opted to select Row 4 to fully recline. In this position the seat is not a fully reclining ‘sleeper’- footrest space is insufficient. With a 2-3-2 configuration in this cabin I would not choose the middle seat of a fully occupied ‘3’. We were fortunate both ways in not having a full cabin thus no problem with overhead storage but a number of the compartments were taken up with staff bags and service items-not good. Ours were Jetstar stop-over flights in Singapore as part of flying to/from China thus and correctly there were helpful Chinese & English speaking flight attendants however the level of English could have been better. In reading some of the adverse comments about Jetstar Business the benefits provided compared to cost is being ignored. It is a precious approach to compare Jetstar to a 'full service' airline. I would fly Jetstar Business/Star Class again.","","","","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Noreisch","Oman","2013-12-16","MCT-AMS-MCT. This has been by far the worst long-haul flight I have had. Grotty ""crown"" lounge at MCT airport disorganised and unhelpful ground staff. Aircraft was an old Airbus A330-200 very cramped seats. No amenity kit for a night flight no special food for Premium Economy pitch size is nearly the same as regular economy. Our flight arrived 1 hour late at AMS with no apology. Return was horrible. Incredibly rude ground staff at Schiphol access to lounge has been denied to me despite of Sky Priority access and Premium Economy ticket. Security staff ignorant and incompetent. I could say the same about cabin crew: impolite. Same A330-200 we were packed like sardines. Food inedible and served cold. My IFE was not working and was never reset. My luggage was missing at MCT and only came 2 days after with no apology. Never again.","","","Premium Economy","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Wilson","Australia","2013-01-15","HNL-MEL. Delayed 49 hours kept on runway for 3.5 hrs with air-conditioning on and off for up to 30min at a time little information from the cockpit. Eventually we were returned to the terminal to be told flight was cancelled spent next two nights awaiting more information given a disgraceful $250 Jetstar voucher as compensation - horrible experience.","","","Economy","","","2.0","1.0","2.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Phil Elderton","United Kingdom","2013-12-11","MSE-AMS-LIM-GIG-AMS-MSE Economy. Headed to Lima Peru and was surprised to find no direct flights from London and didn't want to mess about in Miami or travel with Iberia long haul from Madrid. So used the newish route from Manston (Kent International) near Ramsgate for short 35 min hop to AMS for a no trouble connection for direct 12hr flight to Lima. Manston is a pleasure to fly from tiny airport with KLM only operator on small 80 seater jet. To Lima was 777-300 flight full but service was excellent great inflight entertainment and comfortable enough seats for daylight flight. Return flight from Rio was overnight flight another excellent onboard service luckily not full so had a row of 3 seats to self so very comfortable. AMS back to MSE slightly delayed but only took 8 minutes for touchdown taxi unloading immigration customs and in car.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","W Rae","United States","2013-01-14","Honolulu to Sydney - a 10+ hour flight in Business Class. Booked using AA Miles and thought we'd booked Qantas. 1 week before our trip we discovered it was on JetStar. This was our honeymoon and my husband is 6 ft 3 and a big man. We braced ourselves for a miserable flight. However the flight was a pleasure. Food was delicious. True legroom is tight and when the seat in front of you is reclined you cannot get out without disturbing your neighbors. A lovely amenity kit provided. The earphones were extremely comfortable and the pre-loaded Ipad has a nice choice of entertainment. Flight attendants were warm professional and accommodating. As for rating the value for money we used our AA miles so I can only say that it was a most pleasant flight in Business Class with excellent food excellent service nice entertainment options pillows blankets and comfortable leather seats. Other than the seats being a little tight for legroom our flight was a pleasure.","","","","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Hofkens Marc","Belgium","2013-12-10","I fly about 60 times a year with KLM. Service seems to get less and less to a point where it is unacceptable. Last flight was on 7/12 AMS-SHA. After boarding in AMS they left us in the plane for about 3 hours during aircraft repair before we left off. No catering during these hours except for one glass of water and a cookie. Cabin crew was plain rude and uninterested during the whole flight. Makes you wonder whether it is a good policy to put your older staff in the front of the plane.","","","Premium Economy","","","2.0","1.0","2.0","3.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Joanne Octavia","Singapore","2013-01-11","Flew SIN-KUL return recently. Booking and check-in process was hassle-free and smooth. However I felt that it could be rather expensive since credit card's convenience fee are charged. Leather seats are comfortable.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","T Alan","Indonesia","2013-01-11","Booked the tickets from Sydney to Melbourne (return) and Sydney to Gold Coast (return) via online travel agent. The main gripe was the check-in process although the system will send you an automatic SMS to check in online but still there's no difference without checked-in online that we still have to queue with the other passengers. Nevertheless the ground staff were really helpful and patient also the cabin crew were very friendly!","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Hans Derksen","Netherlands","2013-12-09","I flew with my family AMS - Curacao - AMS in the new business class. I have to admit great seats now. Total flat bed! The food is tasty and service is great. We all enjoyed flying with KLM. Surely I recommend it to other travellers.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Corcoran","United States","2013-12-05","Barcelona - Amsterdam - (supposed to be Dulles/IAD) - Minneapolis - Dulles. The check in and baggage check in at Barcelona airport was total chaos. The lines were mixed the self-serve kiosks were moody and the staff was pretty cold. Flight to Amsterdam was fine. Got through gate security in Amsterdam 10 minutes from boarding and they moved our gate. Five minutes at the new gate and they cancelled our flight. KLM had given our plane to another flight and cancelled our flight due to ""mechanical issues"". We were told to sprint down to a transfer desk where they held us in a queue with ""no information"" for about an hour. During this time they were already re-booking people who had access to the lounges. They slowly filtered us through the transfer desk by handing out ""now serving"" numbers. It was another hour before we made it to the desk and were told we were being rebooked on Delta through Minneapolis boarding now at a distant gate. Only one of our bags arrived in Minneapolis. We were told the others would meet us in Dulles. Had to stand in line at the lost baggage desk in Dulles for another hour 12 hours after we were supposed to have been in originally. The Delta staff were very helpful but we were told that the bags had never reached them so it was KLM's issue. When we contacted KLM they originally said it wasn't their problem contact Delta. The bags arrived 24 hours later having never left Amsterdam in the first place. This is the second time I have been stranded by KLM in Amsterdam. I was hoping their service had improved in 10 years but unfortunately I was mistaken.","","","Economy","","","3.0","4.0","3.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","T David","Australia","2013-01-09","SYD-ADL. Quite pricey for the tickets as there are other hidden fees such as online booking fees and credit card fees which aren't included in the advertised price. Boarded the old and worn A320 about 45 minutes late and waited another 30 minutes before we began to taxi for take-off. No in-flight entertainment unless you want to pay money to rent an iPad. No leg room and zero recline. Arrived quite late and only got an apology from the flight stewardess which was nice. Overall not too bad for the price you paid but trust me there are better flights out there for just a few extra bucks.","","","Economy","","3.0","1.0","3.0","0.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Hendrik Dijk","Netherlands","2013-12-03","AMS-DXB-AMS 23/11 and 27/11. Both sectors with (old) MD11 good food and drinks perfect crew inflight entertainment ok but old. Cabin a bit noisy. MD11 KLM will replaced in Oct 2014 KLM have to compete with Emirates A380 on same route which makes it difficult new KLM B787 Dreamliner equipment is coming but we have to wait until 2016.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","L Steel","Australia","2012-12-31","Jetstar Business Melbourne to Beijing. Jetstar is a LCC and the price of their business class tickets is very reasonable. In addition you do not pay a hefty rate for booking a one way ticket as you do with a full service airline. The service was cheerful and competent. The food fine and plenty of drinks on request. I had a middle seat in middle aisle so really the worst seat in business class however it was comfortable and I was able to sleep. The I pad entertainment is limited but then most people load their own I pad before travelling. The young staff were great and the price of the ticket very competitive. If you plan carefully you can often pick up very reasonably priced tickets.","","","","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Biggles Janssen","Netherlands","2013-12-02","Amsterdam-Atlanta-Amsterdam. Good food personal TV with lots of programs and movies to choose from. The legroom was not that good in economy but economy comfort has no problems.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Carroll","Australia","2012-12-22","Darwin-Melbourne. Turned up for a 7.30 am flight found out it had been cancelled - not notified then told the wrong time for flight. Turned up to discover real time was the next day and then landed an hour late no one would tell me what was going on - lost a day of my holiday.","","","Economy","","","3.0","3.0","3.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","V Berry","Australia","2012-12-20","Absolute nightmare is the only way I can describe the situation we found ourselves in upon arriving in Melbourne from Singapore. Our flight to Brisbane was cancelled. Despite warnings I booked return airfares to Singapore. The flights weren't that cheap once you paid for all the add-ons. No food is provided unless you pay for it. In fact you're best to pre-book because the food runs out. Back to Melbourne. Jetstar offered us an alternative flight on Qantas. We wanted to go home early to save us hanging around the airport for hours. We were offered one flight which left later than the one they cancelled. No effort to be conciliatory. Given the fault was theirs they should have made at least some effort to be more helpful. We couldn't check in our luggage because the paperwork wasn't done. We were forced to stay at the airport for 9 hours - only 1 without our bags. Put this one down to experience but can guarantee I'll never fly Jetstar international again.","","","Economy","","","1.0","2.0","1.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Mike Brien","Netherlands","2013-11-29","My wife and I fly economy with KLM a lot in most instances we have found this airline very efficient the staff have been friendly and helpful when needed. You do get some flights when there are grumpy staff maybe overworked or tired. Seating is not to bad if you take time to choose your seat when you book.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","I Callard","Australia","2012-12-20","Was travelling (SYD-AVV 18/12/12 18.40) with my child so wanted to be one of the first to board so we could settle so we lined up early. This seemed to annoy the flight attendant and just as they were about to announce the boarding she asked me to check the bag size using the gauge they have for that purpose. I picked up the larger of our 2 bags that were on the floor side-by-side and halfway there she said not that one the other one. It was a standard luggage bag that she would have known was in regulation size and visually you could see it was the smaller of the two. As soon as I left the now-formed queue she turned her back and did not even look at what I was doing. It's obviously a game they play.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Joerg Boese","Germany","2013-11-28","Johannesburg-Amsterdam Premium Economy. Good boarding everything on time. Fairly new 777 seats quite comfortable. Service ok but not outstanding. Food was acceptable but nothing to write home about. Entertainment program a little disappointing very few new movies. Duty free took forever one of the payment terminals was broken. Early arrival in Amsterdam. A classic 'average' for a long flight.","","","Premium Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Van Der En","Netherlands","2013-11-27","AMS-Curacao 25th November KL 785. Pleasant way to get there well taken care of on board. Pity that the Flight attendant on our aisle wasn't so nice like the rest of the crew. Why not change your job if you don't like dealing with people no smile not even a look at you when taking meal orders.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Toomer","Australia","2012-12-18","My 75 yo father flew Jetstar domestic Adelaide to Melbourne. I arranged this flight for him online as he is blind. At the Jetstar check-in Adelaide he was charged $70 for having a near empty cabin bag that was only 4cm over length. Technically a breach of cabin baggage dimensions but he was not aware of this. Took all his spare cash to pay it so he had no cash to pay for a taxi at Melbourne airport. He is unable to use an ATM. He explained all this no consideration given no assistance offered. The attitude was take it or leave it. Will never fly them again.","","","Economy","","","0.0","1.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Fang Jun","China","2013-11-27","From AMS to Nice. The flight was on time. Served a very fresh sandwich. On the way back to AMS served alcohol which surprised me. After cockpit crew finished their paper work they came out of the cockpit and said goodbye to passengers. Very polite and professional.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Morgan","Australia","2012-12-17","Melbourne-Cairns return. Flight to Cairns departed reasonably late. Both flights just average. Service okay and reasonably friendly but nothing great. Planes clean. If you get a cheap airfare then I would recommend flying with them but there are other domestic airlines who are better service wise.","","","Economy","","6.0","3.0","3.0","0.0","0.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Merry Benezra","United States","2013-11-25","Flew from Rome to San Francisco last September as an option having booked through Air France. Unlike Air France there was no opportunity to choose my seat even at check-in. The transfer in Amsterdam was absurd. Why list a 1-hr transfer if the 2 KLM gates are miles apart and the passport check-through is bottlenecked like rush hour traffic? Made it to the gate 2 minutes late; luckily the flight was delayed anyway. The food. High fat everything and lots of it. After lunch (meatballs mashed potatoes cheese white pudding dessert with giant chocolate balls) the attendant came through and asked ""Ice cream or chips?"" Later pizza. The intercom was impossible to hear. I will never fly KLM again.","","","Economy","","2.0","4.0","3.0","1.0","2.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Prowse","Australia","2012-12-06","JQ3 SYD-HNL on 4th December one way first time international with Jetstar. Had a delay due to a computer issue so for safety reasons we left at 20.30 instead of 18.00. During the delay the flight attendants were not any good as they had put them self in the galley and only came down with a small drink of water which wasn't that nice. The captain was much helpful with information during the delay. After take-off in flight entertainment started but not for long. Didn't have any food or drink as I was sick during the flight except water during the delay. Would recommend it if your looking for the cheapest way possible but at the same time wouldn't recommend it. I would personally keep to domestic with Jetstar.","","","Economy","","4.0","3.0","3.0","0.0","2.0","","","4.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Arriens","Netherlands","2013-11-21","Didn't fly them for a while because I found them expensive. Flew JFK-AMS B747 combi. At the gate they didn't articulate while calling for boarding. Received just breakfast o/b. Very old plane needs to be refurbished badly seats IFE screen. In-flight product is very well done reasonably good food and good presentation. Wouldn't want to fly the old workhorse again but KLM did provide a nice flight.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","E Leopold","Australia","2012-11-26","Frustrating trip to Launceston flying Jetstar. Remember to book any checked in luggage more than 24 hours before your flight and if you get an error message that says you are not eligible to book call their service centre to resolve (which we should have done) as baggage charges increase significantly if you buy baggage allowance at the airport. We also arrived to the airport with ample time to spare but waited 30 mins in a service queue to sort baggage which caused us then to be late for flight. Partly expected for a low cost airline I suppose.","","","Economy","","3.0","3.0","3.0","3.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Andrés Maduro","Panama","2013-11-19","Just finished a trip from Panama to Amsterdam with KLM. Was very disappointed with the booking system and customer service. When booking online I reserved the Comfort seats both ways and requested special meals. Both were not recognised when I arrived to the airport to check-in. When I tried calling to fix the issue with my return flight it was useless not one person who answered the phones or emails was able to help. They all kept blaming each other. Luckily I had a printed copy of my reservation confirmation which helped me get the comfort seats in both flights but the special meals were nether there. I don't know why KLM offers these options and charges them to the customer if the system does not work and it is not going to recognise it.","","","Premium Economy","","7.0","3.0","4.0","2.0","4.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Marina Ting","Australia","2012-11-23","We travelled from Melbourne to Singapore yesterday. Purchased flights approx 5 months ago on a special. We had seats 1 J and K which are bulk head seats. We have travelled business class with Emirates and were never under the assumption that we were going to get the same level with Jetstar. Some fellow passengers were disappointed with the service but they had much higher expectations. We would defiantly fly Star Class again and I think for the extra it represents good value especially if you can purchase during a sale.","","","","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Hepworth","United Kingdom","2013-11-18","I have flown with KLM many times (MME AMS ORD and return) never a problem all the staff and flight crew are very helpful and friendly the Dutch are just friendly people and it shows in the level of service I have used other airlines and not had good experiences with them. The KLM flight crews are always coming round with food drinks and snacks the entertainment is plentiful with many new films to choose from but more importantly they seem to fly on time or make time up I really cannot fault them so far.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Tremewan","Australia","2012-11-22","SYD-HNL-SYD. Seated at the back of the plane. Plane was full but there was enough space. Check in was efficient and flights on time both ways. IFE was the only let down. Very limited range of movies and even though we flew over in Oct and back in Nov we had Nov choices both ways so 20 hrs with only 2 movies I wanted to see out of the limited selection. We didn't buy food but took our own on the plane and this was no problem. Checking in baggage is not inexpensive but if you do it at time of booking it is not too bad. If you follow the rules about booking/ flying with a LCC they are definitely worth looking into.","","","Economy","","8.0","4.0","5.0","0.0","2.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Duke","Australia","2012-11-16","Took advantage of specials to Japan to either Osaka or Narita flying from Sydney stopping at Gold Coast. Very surprised with the service I received flying from the Gold Coast to Narita on A330. Staff are friendly helpful and less rude than their domestic counter parts. Flight to Narita was 9.5 hrs from Gold Coast and add around 1.5 hrs from Sydney to Gold Coast but still being a very large plane and only around 50 or so people on board you can take advantage of the 4 seaters. I have learnt that you don't have to book seats on these flights and pay an extra $25 for it better to use that money to add check baggage to your flight and checked baggage isn't really cheap at $45 for 15kg. The food was ok best to bring your own snacks and water.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Reus","Netherlands","2013-11-14","AMS-FCO-AMS. Cabin crew friendly and catering was really nice with two fresh sandwiches (morning flight) and coffee etc for free. However there wasn't in flight entertainment because it took only 2hours. I would fly KLM again as Schiphol is my home airport.","","","Economy","","9.0","4.0","4.0","5.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Aweidah","Palestinian Territories","2013-11-08","Flew Mexico to TLV via Amsterdam old 747 but cabin in good condition and clean had the emergency exit seat so lots of legroom even though the seats are so narrow. The new in flight system is excellent with plenty of choice. Cabin crew and food good and the usual KLM style. Its a good solid airline that can be relied upon. Schipol is also a very convenient airport to transit through. Will fly them again for sure.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Bohanna","Australia","2012-11-15","My Jetstar experience began with the website not taking my booking properly and checked baggage wasn't booked. For this they charged me an additional $70 to check my 7kg bag on a flight that didn't cost much more for myself. Flight was late took an extremely long time getting on board due to lack of organisation. Probably the most uncomfortable seats I've ever experienced. The hostess was snarly. I ordered an iPad for the flight and the selection was terrible.","","","Economy","","","1.0","2.0","0.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Douille","Switzerland","2013-11-08","GVA-AMS-PTY with return in Business Class the rest of the legs were in Economy or Premium Economy. Overall an excellent service excellent food served. IFE is good while not at the level of the EK and SQ systems. Business Class seat does not offer a flat bed experience.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Vieira","United Kingdom","2013-11-08","Aberdeen to Amsterdam and the service is high cost for what you get! Even if you don't book a fare that covers bags you need to pay for it. These airlines charge far too much in some routes with a very low cost service!","","","Economy","","4.0","4.0","3.0","2.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Vonda Smith","Australia","2012-11-13","We flew Business Max class from Melbourne to Singapore and although Jetstar promises that they offer all of the normal business class service they neglect to mention that the seats are only marginally larger than economy and hardly recline at all! There is so little room between the rows that when the passenger in front has his seat reclined it is almost impossible to leave your seat! On a short daytime flight perhaps but on an overnight flight sleep is impossible. The food was however quite good and the alcohol service OK but nothing makes up for uncomfortable seating or the lack of pillows (unbelievable even though they provide a blow-up neck support). They also don't offer the normal express service through immigration etc and no priority baggage handling which is quite annoying. So in summary - a definite improvement on economy seating but by no means the normal business class that they promise but then again you get what you pay for!","","","","","3.0","1.0","4.0","3.0","4.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C McRae","Australia","2012-11-07","SYD-HBA-SYD in economy row 1 bulkhead. I'm a QFF silver and was again impressed by just how good JQ can be for LCC. Efficiently boarded & pushed back right on time (each sector). Row 1 bulkhead/partition seats were a good choice for a day flight. No IFE or free snack service but not needed. Clean aircraft. However it does take more effort to monitor a JQ booking for schedule changes and cancellations.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Storey","United States","2013-11-07","ORD-AMS-AUH return. B747 and A330 aircraft in Economy Comfort. Extra space in Economy Comfort well worth it. Crews were all great and service was with a smile. Food was good and drinks while limited choice were OK. The Amarula after dinner was a nice touch. Inflight entertainment had good selection of films and music. Would definitely fly with KLM again.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Chris Stoneman","Australia","2012-11-01","Australia to Phuket return in Business Class. I have never been so disappointed. I was in seat 4k - when the seat belt sign went off the passenger in front reclined and the space was less than economy. By the time I was able to ask a flight attendant to ask the person in front to move the seat forward a bit they refused as they said he was asleep! The seat pan width was 28 cms to the tray table it was almost impossible to eat and equally impossible to get out. Jetstar Business Class is the worst leg room I have experienced and to have that in a Business Class is unforgivable.","","","","","","1.0","2.0","3.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","G Hunter","Canada","2013-11-04","Amsterdam to Calgary. 19 Oct 2013. On time nice people professional trouble free piloting. Announcements from cockpit garbled poor diction and at times not audible. Main course atrocious slop. Now we are down to ground meats only and side order of vegetable is 2 slops. Mashed potato and mashed overcooked something. Almost like mashed potato. The salad was some kind of grated vegetable drowned in grease. The other flight grated carrots with no dressing. I wish I'd brought a sandwich. Desserts were ok. I shall make a separate comment about handicap service. Perhaps just do not fly through Amsterdam as the ground help is atrocious just use other carriers.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Verissimo Vieira Antonio","Portugal","2013-11-04","October 2nd I travelled from Lisbon to Bangkok via Amsterdam with KLM flights KL1692 and KL0875. I have to say the first flight was a little bit late but last one was on time. Both flights were very pleasant.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Owen","Australia","2012-10-29","MEL to BKK on day time flight. Departure delayed by passengers who failed to board with their luggage needing to be off loaded. Kept informed of progress. Quicker than scheduled flight meant only a 10 minute delay in arrival. Food was surprisingly good better than domestic business and international premium economy on QF but not international business standard. Beverage selection excellent. You can choose from the entire for sale menu from the economy cabin at any time which gives you access to a much wider selection of mid flight snacks than could be offered on a full service airline. Seat is same as QF domestic business so again not a true long haul business seat. IFE on ipads with enough selection to keep you occupied. The highlight was the service from an enthusiastic and happy crew. This flight exceeded our expectations.","","","","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Wade","Australia","2012-10-21","Had day from hell arrived at the check in late due to road crashes on the way to Sydney. We were met by a great receptionist who was very sympathetic to all the late arrival people. We were quickly transferred to the next available flight and the holiday was not spoilt. Thank you Jetstar Airways.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ouwendijk Marja","Belgium","2013-10-29","Flew Brussels - Amsterdam - Bonaire in business. Leg BRU-AMS was short and OK. The leg AMS-BON was mediocre. Nothing fancy old plane. They advertise to redecorating the planes but this was still not done. Service is very cold you have the impression that you have to do them a favor and not the other way around. Food quality was very basic and same for quality of wine. Last year when we flew the same routing there was not enough food for business class passengers as it was a late flight. Feel that they reduce on everything. If there was another airline who flew straight to Bonaire I would certainly not fly KLM anymore.","","","Business Class","","4.0","2.0","1.0","1.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","David Armstrong","Australia","2012-10-11","My partner and I fly with Jetstar regularly choosing them over Qantas because economy seats are more comfortable and the crew generally more friendly attentive and genuine. We are Qantas Club members (corporate) and only have one real complaint about Jetstar. We are able to access the Qantas Club lounge but cannot use the Qantas Club check in facilities. The queues at Melbourne and Sydney terminal 2 are notoriously long and while we all stand there waiting with people stressing and Jetstar staff running up and down the line calling passengers to counters for 'called flights' the adjacent Qantas check in counters (especially the dedicated Qantas Club ones) are empty with staff having lovely personal chats. Why doesn't Qantas Group either use these under utilised counters and check Qantas Club members in or create a dedicated Jetstar queue for these premium passengers instead of constantly annoying us by making us wait for ages. Surely it wouldn't cost too much to implement and would be a fantastic customer service to an already pretty good airline. Just because it's a 'low cost' doesn't mean premium passengers should be treated in a low cost fashion. Also I thought 'leisure airline' was the preferred term for Jetstar - perception is very powerful. Tiger is 'low cost'.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Hancock","United Kingdom","2013-10-29","Travelled Johannesburg to Amsterdam on the evening 777 flight on 11 October. The rear economy cabin in the 777 is nine seats across - compared to ten seats in many other airlines - which feels quite spacious. The service on the flight was outstanding and up to KLM's usual high standards dinner and breakfast were excellent and choice of entertainment very good. The staff worked hard throughout a long night flight even managing to keep smiling during some sever turbulence. For good value economy travel KLM remains my favourite airline.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P Glass","United Kingdom","2013-10-29","We have travelled a lot and have used many different airlines. After reading the reviews we were worried and not looking forward to flying KLM London - Lima in October 2013. We were pleasantly surprised from start to finish of both legs. The seat was reasonably comfortable even though it did not recline very much. Also the seats are not too close to the seats in front as on some airline. The inflight entertainment was fantastic (much better than on Virgin Atlantic which was so antiquated) with many choices. The cabin staff were very good bringing water and juices every so often during the flight. Food was served four times during the flights - dinner/lunch ice cream sandwiches and breakfast/lunch.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Hoover","Australia","2012-09-27","Flew them from MEL-AKL flight to AKL was delayed 1 hour because of a baggage discrepancy. Other then that the plane was nice and new staff were friendly. The return flight was on time and arrived a tad early. Was very smooth. On the way there my friend had 6 kg too much carry on baggage but the friendly staff let him off at 5.","","","Economy","","10.0","4.0","5.0","0.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Alberts","Australia","2012-09-24","Flew Gold Coast-Osaka and Tokyo (Narita)-Gold Coast. Excellent value $600 RT each including seat assignments meals iPad rental baggage and QF miles. Seats 54AB OOL-KIX 53AB NRT-OOL. First trip on JQ economy seat pitch is excellent on the A330! More comfortable than a lot of full service carriers. Cabin Crew attentive but not overly intrusive. Chatty FA on OOL-KIX gave us lots of tips for our first trip to Osaka/Kyoto. iPad rental a bit disappointing as content not very extensive. Meals very basic but were included in a prepaid bundle. The 2-4-2 configuration on the A330 is good for couples travelling. Paid $10 for entry to the Gold Coast lounge very basic (soon to be taken over by QF). Used QF lounge in NRT as a QF Gold cardholder good but very busy. Overall a fantastic trip especially bearing in mind QF or JL SYD-NRT were over $1200 per person. Would definitely fly Jetstar long haul again as long as there is a substantial savings and the flight is on the A330.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Wajsberg","Israel","2013-10-23","TLV-AMS-JNB on 9th October in world business class if compared to other airlines this can still be called a business class. TLV-AMS on a 737-900 nice flight good service even if though I tried to sleep most of the flight. AMS-JNB older 777-200 with 2-3-2 configuration in business class. Seats are old and I felt thrown back to the 1970'S. Seats do not recline as modern bus class seats do so no way of getting some sleep on this very long day time flight. The food remains the worst on European airlines the food I received was tasteless. KLM is improving its business class with modern seats but I think they should review the catering as well. Conclusion KLM business class is not worth its price and did not enjoy this flight.","","","Business Class","","3.0","2.0","4.0","1.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","N Davros","Australia","2012-09-23","Just today my family took an A321 flight from Melbourne to Hobart. My family moved to our seats and when we sat down we could see food scraps on our seats and on the floor. The plane left at 4pm one hour late and looking like a pigsty. The Captain apologised for the delay and promised free refreshments we then were offered a cup of water.","","","Economy","","2.0","3.0","2.0","2.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Norman Brown","Netherlands","2013-10-22","Amsterdam to Buenos Aires KL707 13 September 2013. The worst flight I have experienced in 40 years of flying. Bad from so-called ""security"" through to arrival. Security staff at Amsterdam were surly and very rude. On the flight there were babies crying groups of people standing in front of my seat talking. Crowded seating. Then towards the end of the flight one of the flight attendants tipped water on me said ""it's only water"" then scuttled off: no apology no offer to dry it. I upgraded my return trip EZE-AMS to business class - it had better be of a higher standard.","","","Economy","","1.0","2.0","3.0","2.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Malcolm Campbell","Australia","2012-09-20","MEL to HBT on A320 20 Sep. Queued 45 mins for ticketing very slow only 4 staff on duty at Melbourne check-in. Booked with Qantas FF points and could not pick your seats so my wife and I didn't get to sit together not good. Sent to gate 27 to board gates 24 to 30 are in the bowels of the Jetstar terminal under all the other gates in a rough concrete ""bunker"" at ground level which means a walk out to the aircraft and then up steps to board! On board the seats were OK but the space between rows was very tight which is fine for a 1 hour flight but not good for longer. The staff were friendly but not really interested. Only an average experience for our first Jetstar flight will think twice before flying with them again.","","","Economy","","5.0","4.0","3.0","0.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","G Lowe","Thailand","2013-10-20","Flew BKK-MAN April 2013 with a 7 month old baby. Paid a little extra to have seats at the back of the aircraft. Flight out slightly older 777 seat not that comfortable and screen too small. Flight attendants the best I have met slightly more mature ladies with children so they really know how to help you out with a baby. They took it turns to carry my daughter around the cabin and went out their way to be helpful with food. Schipol airport is the best airport I have ever been to for small children. Dedicated lounge staff changing facilities cots for babies playgrounds all free. Food at Schipol great value and quality. Manchester is awful no help with luggage. no baby facilities welcome to blighty (not). Second flight to Manchester efficient and well run. Flight home was on a very windy day flight had a go around at Schipol. Schipol again fantastic for the little one. We had 90kg of luggage (even a baby bath) and KLM took care of everything for a small fee. Flight home to BKK again outstanding cabin staff (no dumb pretty trolly dollies) 777 though needs a refit. Buy some A380/ dreamliners KLM and you would be one of the absolute best airlines. Highly recommended for babies.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Julio Fernandez","United States","2013-10-20","I flew from NYC to Amsterdam and back to NYC in full planes that had such tight seating that it made it very uncomfortable. KLM is squeezing every tiny last bit of space from the cabin. The little entertainment screens are so small and of such low resolution that they are unpleasant to watch. The earphones are the cheapest of the cheap and useless. In both trips the bathrooms were smelly and unclean from the start. Not flying again with them.","","","Economy","","","2.0","2.0","4.0","2.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Nicola Painter","New Zealand","2012-09-16","On the 12 August we eventually flew Auckland to Singapore. The flight was meant to leave at 10.15am. So we arrived at the airport and checked in - nothing said about any delays just that a gate hadn't been assigned and to check the board. Went through customs told the flight information on our boarding passes was wrong - incorrect flight number! The board had a gate but no time! We went to the gate and found other people some of whom had received text messages saying that the flight was delayed until 14.45 or 4.45. After what would have been boarding time some Jetstar staff eventually appeared. First we were greeted with - didn't you hear the announcement! Then we were given - reluctantly - $10 vouchers to keep us fed and watered for the next 5.5 hours. Had we been told this at check-in we would have bought passes to the lounge so we could have waited in comfort. Jetstar don't allow their vouchers to be used towards the cost of the lounge which is ridiculous. When we finally boarded the flight crew had the audacity to ask us to hurry so they wouldn't be delayed! Then they delayed us as they tried to find 15 missing people - probably the ones who had been told 4.45 instead of 14.45. Never again.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","H Diaki","Australia","2012-09-11","Melbourne-Hobart-Sydney. Average service on all flights but very poor ground staff service in Hobart. Staff were very unhelpful and rude. Flight delayed for two hours from Hobart with no prior notifications. Surprised how this is the best LCC in Australia.","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","K Guitron","United States","2013-10-07","I traveled on flight # KL 6120 from Amsterdam to Detroit on 10/1/13 and was extremely impressed with the customer service! The crew were like a well oiled machine serving refreshments and meals in an efficient and timely manner. The crew was very helpful and friendly. I would definitely fly KLM again and will recommend them to others! My only complaint is that my TV remote didn't work very well.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Dan Scott","United States","2013-10-06","AMS-OTP. 17/9/2013 Economy-class seat 22F B737 on time. Nice and comfortable flight. Cabin crew friendly and professional pilots informative food and drinks were above average. This airline has a feel of durability and ""old-school"" quality in it's operations. Also I would like to note that Schiphol is not the perfect airport. Still you can almost literally park your car in front of main building walk 5 minutes check-in walk 5 min baggage drop-off and that at a airport that handles 50+ million passengers per year.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Darren Greenway","Australia","2012-09-04","Well star class we all know - very average. But you get what you pay for. MEL-SIN. Flight delayed 1hr. The food they get in MEL is terrible compared what you get coming back from SIN. Service was ok. Seat are bad but hopefully when they get new aircraft's it will be lot better. The iPads they give you are boring. Overall it's a 7.5 hr flight - not that bad. We had another flight with Jetstar Asia to KL and they are just rude. I do that flight 6 times a year. But there cheap and they go to main airport not the Low cost one.","","","","","2.0","2.0","3.0","2.0","1.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","E Clarke","United Kingdom","2013-10-03","Flew from Norwich to Amsterdam and then into JFK. The seats were roomy the entertainment good the meal was actually very nice and the cabin crew some of the friendliest I have come across. My mum needed a wheelchair at JFK and Amsterdam and I had booked this beforehand. As soon as we got on board the Amsterdam flight we were told that a wheelchair would await us off the plane. Same happened on the flight to the US. It was a great flight for someone (like me) who isn't keen on flying! Flying from Norwich is a real bonus for me as I only live 25 mins away from Norwich airport. Bit disappointed in the way back as JFK to Amsterdam was with Delta and although I believe they are part of KLM they weren't anywhere near as good. Meal disappointing and cabin crew not so friendly. Had to ask them about the wheelchair situation. Seats were cramped which was a real downer for a night flight.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","S Hoover","Australia","2012-09-03","I flew with them from Launceston to Sydney. It was a very nice new A320 and the pilot actually told us what he was doing over the P/A. Very nice service good website nice staff. Would fly Jetstars A320s over Virgins old 737s any day.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Gerner","Australia","2012-08-29","Flew MEL-MCY-MEL for a holiday on the Sunshine Coast. A computer problem at Tullamarine created long check-in queues but staff were checking to make sure waiting passengers did not miss departure deadlines and our flight left on time and arrived a tad early. Seating is a bit squashed but as to be expected from a budget carrier. Cabin crew were cheery and helpful. Didn't bother with the food. Return flight on time and uneventful. All in all value for the money.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Khawla Amin","Qatar","2013-10-02","Norwich to Montreal via Amsterdam. First sector on Fokker 70. Pleasant flight crew courteous in a mechanical kind of way biscuit tea and coffee were served. Amsterdam to Montreal was on MD-11 which surprised me since I didn't think that they were still in service. Food was adequate crew friendlier than those from Norwich. However after getting over the novelty of MD-11 I think KLM should seriously think of replacing them on such a busy long route as Montreal. The seats are excellent and roomy however this is a long trans-atlantic flight and putting an aircraft with no individual IFE's on it is inexcusable. Also the seats are old and worn and the aircraft quite noisy. All in all an acceptable flight but nothing special.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Carlo Palma","Italy","2012-08-23","SIN-MLB night flight. Originally purchased economy ticket and received Jetstar proposal for upgrade for $200. Accepted. Very good flight: on time comfortable good meals nice staff acceptable entertainment. Particularly appreciated noise reduction earphones and inflatable neck supporting pillow in the amenities pack. Have flown three more legs (MLB-SYD SYD-DRW and DRW-SIN) in economy and all flights were OK: on time and with sufficient leg room (I'm quite tall). Overall very positive. Based on this experience and my judgement of frequent flyer (> 700000 miles) highly recommendable.","","","","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Phil Elderton","United Kingdom","2013-09-30","MSE-AMS-ABZ. Tried the new KLM service from Manston (Kent International) to Amsterdam then connecting to Aberdeen. MSE is a tiny airport with KLM sole operator check in security and loading was such an easy process. Flight time was only 35 mins in Fokker 70 jet. Comfortable and staff very attentive for such a short flight. Connection in Amsterdam seamless. Was going to fly BA from Heathrow but from where I live the option of flying from a UK airport to another UK airport via the Netherlands was quicker and cheaper. Have booked to go to Lima via MSE/AMS as a result.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Urquhart","Australia","2012-08-22","Perth to Cairns return. Would not recommend Jetstar - the only reason we went on it is because no other airline flies direct to Cairns. It all started before we even got on the plane. Could not check in after driving for 5 hours from the country. Jetstar only do check in's 2 hours prior to flights which means a massive line and wait. Get on the plane and the seats are ridiculously small and had quite a large man on one side of me and the passenger in front reclined their chair. Very uncomfortable. The only positive was the Jetstar staff were very good and caring. The return flight wasn't as bad didn't seem as cramped but was on an aisle seat.","","","Economy","","1.0","1.0","4.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Danzel Samuel","Indonesia","2013-09-29","CGK-KUL. Plane was delayed due to technical problem and heavy air traffic coming in and out of Jakarta. However crew apologised for the delay but the food was not good poor of choice.","","","Economy","","6.0","5.0","4.0","1.0","5.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Chris Churchill","Australia","2012-08-20","HBA-SYD-HBA day trip to collect personal items. A big issue at SYD Airport with security. The check-in agent was more than helpful. She left her desk to see if I could get a spirit level through security. No. She escorted me back to her check in desk and we packed said item into checked luggage. The agent then added Fragile labels to my luggage. This service is more than anyone would ever expect from a LCC. The flight? Usual excellent in-flight service: politeness and efficiency.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Nolan","Singapore","2012-08-20","Flew round-trip from Singapore to Siem Reap in August 2012. I checked in online a few hours before and saw that my ticket was for ""no baggage."" If I wanted to check a bag at the airport the cost would be $70. They limit carry-ons to 10 kg. My bag - perfectly acceptable by most airlines was 10.4 kg. I was informed had I bought my ticket on their website I could have paid just $20. The fare was not inexpensive either. So much for ""low-cost"" airline. Customer service is horrible.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Houweling","Netherlands","2013-09-24","Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Chris McQuaid","New Zealand","2012-08-19","BNE-TSV 18th August on A320. Assigned the same seat as someone else - I was willing to change to a spare window seat but the crew made the other person (and his wife) move because of ""zoning"" (for meals?). This left an empty middle seat for the flight. Pushed out ahead of time landed a few minutes early - the estimated flight time was way off (about 10 minutes in a 2 hour flight). Seats very comfortable for short trip - wider than I expected and plenty of legroom. However there are no pockets to store loose items such as books or cameras. Beverage service non-existent unless you paid for it - I was expecting at least free tea and coffee for all as one of the conditions in the booking I made but that didn't happen. Cheap price for the fare but this cheapened the actual flight experience. At least I got a free mug of water when I asked for it. Didn't bother with an entertainment iPad. Safety briefing fine but in-flight announcements from the flight deck were somewhat muffled and almost totally inaudible as a result. Good value for money and I would recommend on that basis alone.","","","Economy","","6.0","4.0","3.0","1.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Brian Hewitt","United Kingdom","2013-09-18","Flew NCL-AMS-BLQ and return. All flights on time and on an E190 aircraft. Seat quite comfortable and cabin crew on all sectors very efficient friendly and helpful. All flights left on time and arrived early. Will use KLM again.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Minter","Australia","2013-09-18","Flew Business from Denpasar to Singapore after paying for an upgrade at Check-in. The shared lounge at Denpasar was not the best - food was so-so and access didn't even include free WiFi but from there the experience was great. Boarding was painless; the cabin crew were really friendly yet professional the plane was well-presented. Food was reasonable but probably of lower standard than some other airlines and as noted elsewhere the IFE product was competitive with other airlines. The stand-out though was the crew - they were brilliant and really made the flight pleasant.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","T Roberts","Australia","2012-08-19","Upon taking advantage of the 'special' deals that Jetstar advertise through the media I was disappointed to find that there were extra charges for seat baggage and absolute robbery of credit card fees. Upon checking in my baggage was one kilo over the 15 kgs I paid for upon checking in and I got fined $60 for the fault. The line for getting onto the plane was absolutely terrible with only one staff member taking the ticket stubs it took over 25 mins to get onto the plane.","","","Economy","","2.0","1.0","4.0","3.0","3.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","H Chatz","Australia","2012-08-16","Screaming kids all the way Melbourne to Singapore. Staff did nothing about them toddlers were allowed to run up and down the aisle disturbing other passengers. Bought 3 tickets 6 months ago with assigned seating in row 1. We were all bumped off our seats when we went to check in. Wondering why we were moved from row 1 a very rude staff member barked at me saying ""there are babies on this flight so we need the bassinets seats"". Well on boarding there were no babies in row 1. Seats were cramped and no leg room whatsoever once seat in front is reclined. Audio selection was very poor on some strange ipad type of unit. Beware of Jetstar business class absolutely dreadful.","","","","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Witham","Germany","2013-09-17","Zurich to Chicago with a layover in Amsterdam. My flights to Chicago were wonderful. They upgraded the plane to a 747 from a smaller aircraft and made announcements on board that after we were in the air they would move people around. I was moved from an aisle seat with 2 people next to me to an aisle seat with 2 empty seats next to me. I found the food service quite good and the flight attendants very friendly. While I would have liked a better selection of movies to watch the amount of TV shows I could choose from made up for it. However the flight home was a bit different. When I checked in at the airport I was given a middle seat although I had specifically booked aisle seats for my entire trip even paying to upgrade when I needed to. After a bit of hassle at the check in counter this was resolved by giving me an aisle seat in the exit row. The exit row seats are very narrow I had to wedge into it and if you were very large it would be very uncomfortable. At take off and landing the flight attendant who sat facing me took away everything on our laps including coats blankets and the boo I was reading. I understand putting bags away but really my coat and book? While the food and service seemed almost as good as the first flight for some reason they kept forgetting to give drinks to my row they would start at the row behind me. I will definitely consider KLM again but they would have to be the cheaper option for me to do so.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Nilar Chit Tun","United States","2013-09-17","IAD-AMS Aug 31 KL 652. Got a very good deal on an upgrade and was quite pleased. Service was friendly and sincere. Drinks and food were of very good quality. The amenity kits are standard but come in a trendy pouch. The movies selection is decent (and I like the fact that you can pause the movie or start a new one and not have to wait). At the end of the flight the Delft blue house gift is a classy touch. Most airlines threw those nice touches out in the past 15 years. Will fly again.","","","Business Class","","9.0","3.0","4.0","3.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","K Chinn","Australia","2012-08-16","MEL-SYD return. Both flights delayed 30 mins. Seat pitch on A320 on the way up very tight. Lucky had empty middle seat. Ok for short flights but for anything longer than 2 hours very uncomfortable. A321 on flight back. Seat pitch marginally better. Both flights very smooth and cabin crew did their jobs ok.","","","Economy","","4.0","1.0","3.0","0.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","I Hanna","Australia","2012-08-16","SYD-NAN. We were delayed 1 hour. The actual flight itself was reasonable but until someone's bottle of water dripped on my husband and other fellow passengers from the overhead compartment. Cabin crew cleaned up the water and were friendly. The new iPads for inflight entertainment was great. It is great to keep the kids entertained during the flight. Food was nice and the seats were also comfortable. Overall a good flight with Jetstar.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Luke Toornent","Netherlands","2013-09-16","AMS-VIE. Overall a good flight experience. The only thing is the lack of entertainment. But that is the problem with most airlines. Good service from the cabin crew. Plenty of food and drinks. I also liked the cockpit crew who keeps us updated about the progress of the flight.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","G Brand","Netherlands","2013-09-16","I have used KLM many times and only a handful of flights were decent. During my last flight KLM lost my Economy Premium / Extra booking and thus I was placed in Economy. This was however not nearly my largest annoyance with KLM. The largest annoyance by far is the staff service which on average is quite appalling. Staff are unfriendly and inattentive at best and if you're unlucky outright rude. The ""call attendant"" button/light over your head never even mind pushing it its only there for show at KLM. Appalling service both on and off the air planes. Unfortunately I live in the Netherlands so I'll probably fly with them again soon. Not looking forward to it.","","","Economy","","5.0","3.0","1.0","3.0","4.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Peter Booyzen","Australia","2012-08-13","Travelling domestically and flight was delayed for 3.5 hours. Never once were passengers advised of why flight was delayed or when it could be expected to depart. Constantly changing departure times up on electronic displays. Staff surly and uninformed as to details of delay or when flight was to depart. Customer service and simple communication seriously lacking. 3rd bad experience. Will never fly them again.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Schwatz Dor","Israel","2013-09-11","Tel Aviv-Amsterdam-Tel Aviv. I flew twice with KLM: once with the Boeing 777-200ER and once with the Boeing 737-900ER. The meals were ok. The Boeing 777 was very good and the entertainment was great. On the Boeing 737 the entertainment was less good but the flight was good anyway.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Thornton","Australia","2012-08-12","Having gained my seat allocation and boarding pass online my partner and I made our way to Brisbane airport. The flight we had booked was JQ487 leaving at 19.55pm. Arrived in plenty of time and heard the first call to get seats. Made our way to the gate where a rather nasty young blonde woman stopped us to say our bags were too big for hand luggage. She insisted we stop and measure my partners bag. Once we boarded every overhead luggage compartment had luggage identical to mine and my partners all the same size and shape. I do not appreciate the rudeness of the crew who are paid for customer service. The only thing that saved the flight was the apology made by the steward who gave good service. Your flight staff are great but ground crew a lot to be desired!","","","Economy","","2.0","1.0","5.0","3.0","0.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Hamid","United Kingdom","2013-09-09","Flight KL1293 from Amsterdam to Edinburgh. Had 2 kg overweight from my baggage's but that was OK. Flight departed on time. Very friendly staff and a decent snack and drink for a flight of 1 hour and 15 minutes. Didn't had to wait long for baggage so for me this flight was 9 out of 10.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","H Wayne","Australia","2012-08-09","Melbourne - Launceston. Staff rude and not interested in passengers. No boarding call made and had to run to gate after hearing the final boarding call. Plane delayed further as they hadn't fuelled the aircraft. Seat pitch very poor and seat uncomfortable. Hardly any legroom. Food and Beverages ok. Just like any other airline same old food. I would not recommend Jetstar.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Garratt","Luxembourg","2013-09-08","Flew LUX-AMS-Quito and back from Guayaquil. KLM very efficient first class staff and service. Fantastic quality on board entertainment. Seat not great for sleeping sloping and you slide off! Couple of problems both directions with seat positions not working but was able to change seats due to lots of availability. Only downside: appalling check-in at Guayaquil don't bother with automatic check-in then bag drop it is much slower than just checking in. But that's just a local problem nothing to do with KLM though maybe they should use their influence to improve the situation.","","","Business Class","","9.0","3.0","5.0","4.0","5.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Swell","Australia","2012-08-06","Booked and paid for Qantas tickets return SYD-HNL. On arrival at Honolulu airport we found out we were in fact flying Jetstar. After taking our seats we were told that as we were Qantas passengers we would be getting a comfort pack 2 meals and 2 drinks. Asked for an iPad each to watch movies but were told we needed to pre-book them. There were spare consoles but they were for the passengers who had paid for them in case they had battery issues! When the meals came around I asked for a water and a juice but was told flatly that I could only have one cold and one hot drink how ridiculous! Cabin service was non existent when the steward eventually came to take our order they had run out of Diet Pepsi with 4 hours still to go in the flight. The best thing about the flight was getting off the plane and getting on the Qantas plane back to Brisbane. What a pleasant change in the staff from glum to cheery. Never again Jetstar!","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Chan","New Zealand","2012-08-01","AKL-SIN-KUL return. Flight itself was good. Seat was comfortable though the leg rest on the seat of the return flight was not as adjustable as the outward flight. Meals were ok as airline food goes. Glad we paid the extra to fly business. Only snag we had was the booking we made. Our return flight from K Lumpur to Singapore and onto Auckland we were told that we had to go through immigration collect our bags go through customs then check in again and go through immigration again to board our flight from Singapore to Auckland! Though we were travelling with Jetstar right through they couldn't check our bags through to Auckland. Reason given was the booking numbers. Wished that we were told when we booked with Jetstar. Luckily it happened in Changi Airport as they are super efficient that we managed to do that with little stress.","","","","","6.0","4.0","4.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Williams Anthony","United Kingdom","2013-09-05","AMS-BKK return in business. Overall a most enjoyable experience. Boarding was poor. All sky blue members were invited to board at the same time as Biz passengers. This led to a mad rush. On board service was very friendly and professional. Staff on this flight were mature and very experienced. Fast track immigration at BKK was most welcome. A very pleasant experience.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","L Paschalaki","Greece","2013-09-04","AMS-MAN 18/8. The return trip was even more disappointing. I hadn't realised that KLM is now all self service (including baggage drop off) and nobody knew what they were doing! KLM staff were few and far between and when I did find one was spoken to in a very unhelpful and abrupt manner. Again my seats were changed and very poor level of service on board. Will avoid for another 15 years!","","","Economy","","2.0","3.0","1.0","2.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","A Libien","Australia","2012-07-25","DRW-DPS-DRW. Check-in quick. Staff polite and helpful. Departure slightly delayed due to late arrival of aircraft from southern port. Flight uneventful. Ordered a sandwich and was pleasantly surprised. Check-in at DPS was quick. Counter staff very helpful and polite. Flight left early. Very smooth and quiet. Arrived in DRW early. Baggage available quickly. My major concern is that Jetstar frequently either cancels or delays flights for no apparent reason. Getting to and from anywhere on time seems to be a matter of luck.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Ryan","Australia","2012-07-25","Purchased sale fairs to Japan from Sydney to Tokyo via Cairns. A330 is far better then the single body A320 as the seats recline further and are wider. Seats are comfortable and roomy. Paid food and good and tasty while the paid entertainment is a bit scarce in options. All flights were on time.","","","Economy","","8.0","5.0","3.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","L Paschalaki","Greece","2013-09-04","MAN-AMS 15/8. After a series of poor flights I hadn't flown KLM for 15 years giving them another chance proved to be a mistake! Check in was chaos and involved a 30 min wait. On their website they make a big thing about seat selection at time of booking yet on both sectors my seats were changed without apology or explanation. Although the cabin crew were friendly service is the bare minimum - a drink and 4 tiny biscuits! Not even a newspaper. Very poor overall for a national carrier.","","","Economy","","4.0","4.0","2.0","2.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","E Cobb","United Kingdom","2013-09-04","Flew Amsterdam - Chicago on a 747-400. Whilst I can't really fault the in flight service it is hard to enjoy anything when you are allowed only the room that you might give a battery chicken. Most miserable long haul flight I have experienced.","","","Economy","","6.0","1.0","4.0","5.0","4.0","","","4.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Karren McLean","New Zealand","2012-07-19","Had a flight from Dunedin to Auckland. Scheduled to leave at 1900 left at 2050. Seems they were short of a steward. Classy (not) scanning of boarding passes. I have never heard ""OK [giggle] you can all go now."" Then waiting for a shuttle at AKL with a passenger from Wgtn (also on a flight with a long delay). Seems she was told the same story of being short of a steward. Two domestic flights delayed for hours with the same excuse. What is going on?","","","Economy","","1.0","4.0","2.0","0.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Bennett","Australia","2012-07-16","Star Class SYD-HNL-SYD 5/7/2012. Being bumped from the allocated seat I had purchased 6 weeks before my flight. I took my 86 year old mother for a family holiday. Because she is frail I am 190 cm tall and my wife needs to care for my 8 year old son we delayed our holiday for several days in order to secure the 3 aisle seats we needed. Can you imagine the humiliation I suffered in front of my mother and other passengers when after we had taken our seats the ground staff came into the cabin and demanded I move to a middle seat or else the plane's takeoff would be delayed. In order to avoid a fuss my mother agreed to move to the middle seat. However as soon as the meal service ended the passenger who demanded my aisle seat fully reclined the two seats in front of my mother so his 3yr old and 6 yr old daughters could relax. Because the armrests on the StarClass seats are fixed in position mum was trapped in her seat until the next meal service 7 hours later! To be fair the aircrew were great and handled this unpleasant situation very well. I do not understand how an airline can advertise that you can pay for seat allocation and then not honour the terms of their contract. Let alone humiliating myself and making my mother very uncomfortable during the flight. Unfortunately because of the limited number of StarClass seats on these long haul flights we were unable to fly StarClass on the return leg or rent an ipad to entertain my son because they only load 47 units on long haul flights from Honolulu even during school holidays.","","","","","1.0","4.0","1.0","4.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Marina Ziel","France","2013-09-02","Flight 743 yesterday August 31 from Amsterdam to Lima. I was in the business class and have never experienced such uncomfortable seats impossible to lie down normally the bottom of the seat is slanted down so your feet are way down and you can slide - moreover it is so narrow that one arm falls in the alley. During the flight I pointed out to the flight attendant in the business class that there was no more toilet paper and she thanked me and put a new roll you would think she could check the other bathroom no. Some time later I was in that one no toilet paper either both rolls empty. This is not acceptable. Not once did any of the cabin staff make any effort to communicate during the flight with the passengers. They just did what needed to be done and finished (except check the lavatories). Glad I am going back with Air France.","","","Business Class","","3.0","1.0","2.0","0.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B L Chua","United States","2012-07-15","HKG-SIN on July 13 2012. Almost four hour delay. Seats cramped no inflight entertainment. I paid for checked in luggage seat selection and even food. For the price I paid for a meal I got two drinks and a plastic box of heated junk. I expected a tray like a normal airline meal. With all the add ons it was no longer ""low fare"". Value was non-existent. We had to take the bus at the terminal to the far end of the airport. Since many people don't want to pay for checked-in luggage overhead bins overflowed. By the time we got into the cabin it was past the time for taking off. I have a roundtrip ticket and I dread using the return portion from Singapore to HKG and go through another 4 hours of sheer misery and utter discomfort.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ingo Reisch","Australia","2012-07-15","Sydney-Honolulu-Sydney in Business class! We selected Jetstar as Hawaiian and Qantas both use 767's versus the A330 Jetstar operates. No airline offers full flat bed seats so it made sense. Maybe Jetstar changed from Star class to business as they were not able to make us feel like stars. The all leather seats give you no support no pillows are provided all you get is a DIY blow up neck ring. The crew was running through the cabin with the attempt to avoid any eye contact with passengers. Coming back we had a great crew a vastly improved experience which made the poor seating and lack of room not as bad after all. For extra comfort we purchased our own pillows and did not bother blowing up the neck ring! Departure and arrival times where spot on. The I-pad tablets are just OK can't wait for the 767's to retire and the 787 coming into service!","","","Business Class","","5.0","2.0","3.0","2.0","3.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","H Kariyawasam","United Kingdom","2013-08-26","LHR-AMS-LHR. Booked flight in May flew July. Not informed by anyone that a suitcase will require £26 surcharge. On return managed to dig up my AF/KLM frequent flyer card to avoid suitcase penalty. All airport staff at LHR and AMS indifferent and suggested it was my fault for carrying a suitcase. As such everyone else did carry cabin baggage only which caused a lack of storage space on board people checking in bags at the aircraft door (with no charge) and complete chaos on board both flights. Cabin crew good and polite a reflection of Dutch personality. Check in at Schipol airport via a machine for boarding pass then a second long queue to print your own baggage tag (after payment of course) and then load your own bag into machine oneself. Complete chaos again due to people not understanding the process how to stick tags on. Staff rude or indifferent. I would not fly with KLM again in a hurry low cost airline with high cost.","","","Economy","","2.0","1.0","3.0","2.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ekaterina Kurs","Russian Federation","2013-08-22","Very pleasant flights LED-AMS-MAD and back. The good things started from picking up the tickets at KLM offices in St.Pete the staff were very polite and well trained. On-time boarding without any problem. Friendly crew comfortable seats and rather good meal. The only one disappointment was no entertainment on-board at all. Ready to repeat the experience again.","","","Economy","","8.0","3.0","5.0","4.0","1.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Henri Houzet","France","2013-08-22","CDG-AMS as part of a trip to China. Check-in very busy - not enough AF staff at Sky Priority for this busy time of year but managed to check bag all the way to China at the very last minute. Booked economy and got upgraded to Business upon check-in for the CDG-AMS segment. Was initially told they wouldn't be able to provide a meal at check-in and was told again once on-board by an apologetic AF rep who got onboard to inform me personally that there wouldn't be a meal for me. Ended up being served an AF meal which was nice as I didn't expect anything. Some passengers were served a KLM meal while others were served an AF meal which seemed strange somehow and created some confusion with the crew. Nice quick and efficient service from the KLM crew on this very short flight.","","","Business Class","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Michael Robinson","Australia","2012-07-13","Star Class SYD-HNL-SYD 11/6/2012 return 21/06/2102. Check in easy crew fantastic. I'm 6ft 4in plenty of legroom better than Qantas 747 Premium Economy. Enjoyed Qantas club both in Sydney and Honolulu food was good.","","","","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Chris Bell","Australia","2012-07-13","Perth to Bali. This must be the worst airline that I have ever travelled with and I have not even left the ground yet! I make the booking for a pleasant time of day and even pay extra for the privilege then within a week they reschedule it to a horrible time. After four phone calls and several weeks of aggravation they finally manage get a booking on a flight leaving at 9 am - OK not a bad time. Then we arrive at the airport to be told that they have transferred our Aircraft to a domestic route and we are rescheduled from 9 am to 4 pm - OK Bali at 8 pm hotel at 10 not bad. Then an hour later they reschedule to 7 pm departure! Midnight at the hotel and a days leave wasted and I have not left home yet!","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Vincent","Australia","2012-07-13","I flew PER-MEL on 1st July. The flight boarded well ahead of the departure time but sat at the gate for 45 minutes probably because the Qantas systems were down that day and Qantas passengers were being shuffled onto our flight. We made up time and arrived early. Cabin crew were led by a Staff Development Manager so were on best behaviour. A reviewer below mentioned that all other Australian airlines have 30-33"" seat pitch - I'm not sure this is quite true (Tiger run the same aircraft type with the same number of seats and some Virgin seating is very tight these days) but some seats are definitely better than others. What I don't understand is why they only run A320's to Perth - these are the longest domestic flights and according to the website their A321s and A330s have more generous seat pitch.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ivan Dzhur","Canada","2013-08-20","Flown from AMS to LHR on July 11th and from WAW to AMS on August 19th. Both flights on-time. Great customer service on board and at Amsterdam airport from KLM staff. Excellent food and beverages and highly trained and efficient cabin crew. Will certainly recommend and fly with them again in the future.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Haskie Hitchcock","United States","2012-07-08","JQ926 BNE-CNS. The flight had no entertainment which I knew so I just brought my own food on the plane for my entertainment and to eat. The flight with your own entertainment is great.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ahmad Liftawi","Austria","2013-08-18","KWI-AMS with one stop in Dammam wonderful crew everything was above my expectation very generous with food and drinks smiling crew willing to do anything in order to make the passenger feel comfortable. Very reasonable price connecting flight to Vienna was also more than great.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Smith","Australia","2012-07-05","Myself and partner flew Sydney to Cairns return. From the international terminals we could purchase sandwiches and muffins on the forward trip but they only had Mars bars or crisps on the return trip at 7am in the morning. Pretty ordinary for a 3 hour flight. The seat in economy on the A330 are very tight my knees were on the seat in front flight attendants never smile. Never again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Iain Bagwell","United States","2013-08-12","BRS-AMS-ATL Fokker 70 and A330-300 8/8/13. Flight BRS-AMS on time take off. Cabin crew always friendly on the city hopper service. My son and I were the only ones in BC. Service quick for a short flight 2 drinks and lunch. Arrive AMS on time and bus transfer to main terminal left us with a bit of a rush to D gates. A small delay getting security clearance but still onto plane with plenty of time to spare. Service has clearly improved in the World Business class. Food much better than previous trips all served on a stylish black tray. Service good and with a smile. Had a couple of visits from the flight leader. Generally good experience. Not too many interruptions from flight deck unlike some US airlines. Pretty good entertainment. Not touch sensitive screens but fairly easy to navigate. Great movie choices. Seats are not entirely lie flat but for 9 hour flight they didn't seem uncomfortable.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ron West","Australia","2012-07-04","MEL-HNL via SYD. Jetstar insist that their own international passengers claim their bags at Sydney domestic and then carry them across to International although they will check bags through for American Airlines passengers! In fact nowhere on the ticket is it mentioned that passengers have to make their own way from the domestic terminal in Sydney to the international - either a bus or a train fare away. The only oblique reference I could find on the Jetstar website was that passengers with a Qantas segment on their tickets could use the Qantas shuttle bus without charge. On the SYD-HNL leg I had an empty seat beside me which was fortunate as there wasn't much legroom. A330 economy seats are hard and uncomfortable on a long flight. I had paid in advance for meals - food was OK and the bottle of drink was fine. The flight wasn't great value for the fare I paid. I would suggest that elderly passengers in particular stay away from Jetstar International if their flight involves a domestic connection because Jetstar will require them to claim their own luggage and check in again at the connection point.","","","Economy","","4.0","2.0","3.0","3.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Stephen Emmett","Australia","2012-07-03","JQ038 to Bali and Back. The seats were awful. They are so tight once the person in front reclines you have to recline your seat. We paid for all the extras the food was very limited so we had to buy food anyway they forgot our comfort pack and in fact we found later into the flight they gave it to someone else who hadn't paid for it. The entertainment was very limited and the sound quality was terrible. The staff were non existent and inattentive.","","","Economy","","1.0","1.0","1.0","2.0","3.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Henk Dijk","Netherlands","2013-08-11","AMS-FRA. Good flight on a KLM city hopper Fokker 70 professional crew and adequate flight info during the short flight. Taxi at FRA was very long after landing at remote landing strip (25 min).","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Bancroft","Australia","2012-07-01","I just returned from Hawaii on jq3/4 and would like to say what a good flight both ways. The crew were delightful and the seating very comfortable. There were long lines at the check in and there were long lines at the other airline check in counters but they moved along and were very efficient. The biggest problem I observed was the minority demanding public that seem to think it was their right to have everything go their own way. I can only imagine that it was this mob that left their seating space like a tip once we had disembarked.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Chris Cleverley","Netherlands","2013-08-08","In general I find the service of KLM terrible. On my last trip from Birmingham England to Amsterdam a stewardess just before we should have begun to taxi for take off came down the isle and said that I was too heavy to sit in an exit row seat and will need to change seats. I am not too heavy the stewardess had called the incorrect name. The other person in the exit row was not much heavier than myself though. The stewardess was followed by the co- pilot who said that we all had to be very quick because KLM was loosing a lot of money waiting. They should not have asked us to leave our seats and they also should not have waited for just before takeoff to do so. I am 6 ft 190lbs. I do not like their seats on their long haul planes. They give me a back ache as it seams that they have a type of lumbar support which I find too low.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ashwin Doolabh","Zimbabwe","2013-08-07","My family and I travelled from South Africa via Amsterdam to Leeds UK. We had requested Hindu meals and I must say that I was disgusted by the food served to us. We were given only vegetarian meals the quality of which left a lot to be desired. A Hindu meal does not mean strictly vegetarian. I probably would not have minded so much if what was served to us was tasty.","","","Economy","","2.0","2.0","3.0","1.0","4.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Swanson","Australia","2012-06-28","My wife just booked flights and made a mistake booked flights on the right dates but the wrong way round. I rang jetstar to see if they could help me out to change these flights around to the right departure and arrival. I have flown with them for 4 years and when I speak to someone to get it changed they try to charge me $150 more than what it would cost me to rebook and lose the money I first booked with. All I got was ""it's policy"" nothing we can do but we are helping you the best way we can. It's ok when they change my flights have flights late with no word of a sorry or explanation.","","","Economy","","3.0","2.0","2.0","0.0","0.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jan Willems","Luxembourg","2013-08-05","LUX-AMS-Almaty return all in 48 hours. Booked economy extra seat 10B a bargain at EUR 67 per flight so ample legroom well worth the money. A330 rather new good and generous catering decent IFE but most of all excellent crew who seem to spot passengers in economy with FF-status. KLM beats Lufthansa hands down in this route in flying experience a pity they do not fly to Almaty daily. Already alone for the crew experience I would not doubt to fly KLM again.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Puri","Bahrain","2013-08-05","Bahrain to Amsterdam via Abu Dhabi. Check in was fast and the flight to AD took of on time. for a 45 minute flight the service was very good the cabin crew were friendly and attentive. Small snacks and drinks were served. AD-Amsterdam was excellent. The inflight entertainment was amazing there was a wide range of movies and TV shows to choose from. Breakfast (pancakes or eggs) was delicious. The cabin crew were extremely attentive and friendly. They all spoke fluent English. Drinks and small snacks were regularly served. My only problem was the seats. There was little legroom and space. Other than that it was an excellent service. Would definitely fly with them again.","","","Economy","","10.0","2.0","5.0","5.0","5.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","MJ Ryan","Australia","2012-06-25","I've flown Jetstar many times and over the last half dozen flights have opted for business class seats. On 11th June we returned from Phuket to Sydney once again in business class. I have to say the food provided on this flight was very disappointing. Very little difference to what companions were given in economy class. Bland tasteless muck. We did have metal cutlery! Once the meal was served the attendants seamed to disappear and even getting a fresh bottled water was a chore. I'm not convinced the extra cost over economy is actually good value. The seats are comfortable if you're above average height and you do get off the flight first upon arrival making it quicker at immigration. overall though I think they need to lift their game. In their favour I did think the food quality was better on the Sydney to Thailand leg maybe they need to look at the suppliers in Thailand?","","","","","5.0","4.0","3.0","2.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Darren Tee","Australia","2012-06-25","You can't check-in until 2hrs before flight. But you must check in at least 1/2 hr before - no exceptions - or then you lose your ticket. This means check-in counter staff are idle until each flight opens - then bombarded - by the people who are all waiting just outside the check in queue anyway. They usually don't use air- bridges so you have to walk in the weather across the tarmac. You kind of expect that on a little Dash-8 at a regional airport - but not on a big jet in a capital city. As per Jetstar website seat pitch on the A320 is 28"" - not 30"". All other Aussie airlines have 30-33"". That makes a big difference on a 5.2hr flight BNE-PER. Seats only recline about 4 degrees back as a result. You can't even get a drink of water for less than $3.50. No room in overhead lockers because they're full of carry-on luggage from those who won't pay $18 for checked luggage - but will happily pay for numerous $7 bourbons en-route. You can't move to spare seats because they are sold to someone. The worst aspect: You can't check your bags through on multiple domestic flights (only on some international). You have to get your bags after each flight and then re-check for the next flight and re-clear security. A pain when there's 5 hrs between flights (remember - can't check in until 2hrs before) but worse if your flights are close & first flight is late. For inflight entertainment you do have the option of paying $10 for an iPad but these are limited.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Harris","Australia","2012-06-24","Flight: In last month. Travelled CNS to KIX return in Business Class. Service was ok. However the cabin team leader had a bit of an attitude problem. My wife's side of the plane go to choose bread types etc while I had the team leader giving service and you got what you were given. After meal was served crew were scarce and spent time gossiping in galley. The thing that irritated me the most was the fact people were allowed children on their knee in business who screamed thru the whole trip. As far as I'm concerned you pay the extra for piece and quiet. I have travelled this service 6 months previously and thought the service had dropped since then. Although the fares were very cheap I would rather pay more and receive superior child free service.","","","Business Class","","6.0","3.0","3.0","2.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Pacey","South Africa","2013-08-04","We were booked 3 months in advance Johannesburg to Amsterdam. Arriving at the airport 3 hours ahead of takeoff we were told that the flight was overbooked and we were on standby. This was the first leg of a flight to Barcelona for an important business trip. There would have been serious losses to ourselves had we not been able to travel. No airline has ever done this to us before. Some pleading with the staff got us on to the flight but seated a couple of rows apart. I would never trust KLM with a flight booking ever again. I would arrange my travel plans to specifically avoid travelling with them.","","","Economy","","","2.0","2.0","2.0","3.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Pratchett","Canada","2013-07-31","Deliberately overbooked flight from Amsterdam to Vancouver. Would not allow on line check-in said have to check in at airport which I now believe meant they were overbooked. Would not acknowledge this at point of departure Vienna where alternate routings were available. It seemed that the persons bumped all had carry on luggage only - a coincidence or does KLM select by whether they have to get luggage off the plane? After the flight left without us it Took KLM nearly 5 hours to get us an alternate flight now departing the following day. Staff were somewhat apologetic about the long time dealing with this. KLM understaffed the people dealing with overbooking and there were so many overbooked flights they could not manage. They gave us different information one person saying they would assist us to upgrade on return next person saying first had no authority. I will never fly KLM again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","B Madison","Australia","2012-06-24","Flight: In last month. Brisbane-Cairns. Check in desk forgot to give boarding passes to two elderly passengers sitting nearby us. They had to walk outside security and re check in. The plane arrived into Brisbane 30 minutes late and we sat on the tarmac for an extra thirty minutes awaiting ""paperwork"". It is a budget airline after all so I did not expect much on board service and my expectations were met. Would only book this airline if it is significantly less expensive than the competitor airlines.","","","Economy","","6.0","3.0","3.0","0.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Vincent Borlaug","United States","2013-07-31","IAD-AMS-RIX (Air Baltic codeshare on the intra-Europe portion) on 9th July returning 17th. The fare was surprisingly low for this time of year (under $900) but the service was top-dollar. Seats on A330-200 were maybe a tiny bit tight but basically comfortable overall (took an aisle seat toward the back with fewer seats in the rows). A full plane but any situations were quickly dealt with by the friendly helpful cabin crews departures and arrivals were quite punctual and connections were handled perfectly. Decent meals (with freshly warmed bread rolls served from a separate basket - a nice touch) and plenty of drinks available throughout the flight. (I don't use the IFE apart from the flight tracker so no opinion there.) All in all on this showing KLM is a solid choice for transatlantic travel - especially at such a low fare.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Pascal Languillon","New Zealand","2012-06-17","AKL-SIN. Auckland-Singapore on A330. Plane is clean and new. Seats are not the most comfortable though. Since you have to pay for food and for the inflight entertainment system we brought our own food and entertainment so this proved to an enjoyable flight and for a good price. Recommended if you want to save money and don't expect spectacular service.","","","Economy","","8.0","3.0","3.0","3.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Mike Stringfellow","Australia","2012-06-17","Sydney-Denpasar return Business class. Was glad it was only a 6 hour flight each way. The cabin crew tried hard but it seems to lack the refinement of other airlines. Crew really helpful. Seats comfortable. Avoid window seats because once the row in front reclines it's a big effort to get out. Food and wine okay. Entertainment limited with personal sets. I guess you get what you pay for. For the short trip it was worth it.","","","","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Brian Wood","New Zealand","2012-06-17","I recently tried Star Class fom Auckland to Singapore. It was either that or travelling Singapore Airlines in economy class for the same price. I have to say that Star Class was much better value. The seats were fine. The meal service choice was good - had a delicious lamb casserole. The staff were attentive and I had trouble getting extra drinks. The on demand entertainment system worked fine and the choice was okay. Overall I found the experience was good. The only gripe I had was the unseat power failed halfway during the journey. Overall the experience was good I will certainly fly Jetstar Star Class again.","","","","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Matias Burdman","United States","2013-07-30","Sao Paulo - Amsterdam - London and back. Their website was very efficient and online check-in worked fine. Picked up the boarding pass at the airport via self service machine without any trouble. Boarding was efficient and quick. Plane (B777-300ER) left on time. I am not that big but leg (and knee) space was more than enough (considering it was economy). Enjoyed the IFE although I do believe the movie selection could have been better (however it changes monthly). Food was good and I must state that the fact that KLM constantly replaces the snacks on the back of the plane is very good: If you are ever thirsty or hungry you can always find a constantly renewed set of snacks and drinks at the back. I had a good short haul experience (B737-800). Leg space good and nice crew. Nice snacks were served there as well. I had the same experience on return and I must say that I considered KLM a great airline.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Brett Thompson","Australia","2013-07-29","Flew SYD-KUL-AMS-ZRH-GVA-AMS-IST-AMS-KUL-SYD in January/February 2013. Flights planes crew ground staff all excellent. Food was enjoyable good and plenty of it. Good range of drinks cheerfully delivered topped up. I was pleasantly surprised by KLM. Their in-flight team is a credit to them. I look forward to flying them again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Joseph","Netherlands","2013-07-29","Vancouver-Amsterdam in Business Class. Overall a poor experience. Lounge shared with 5 Asian airlines looked dated not clean limited food/snacks on offer (instant noodle soup) dirty washrooms and cramped seating. Wifi OK. Boarding chaotic. Priority given to family with small children resulted in 40% of all pax moving forward. On board seating unacceptable as to be expected no lie-flat seats. Food and beverage service just acceptable. Not a fan of a Dutch Winter meal (hutspot) offered in mid-summer. Professional friendly Staff. Offering a non stop YVR-AMS service is a big plus. For me the only reason to choose KLM.","","","Business Class","","5.0","2.0","4.0","3.0","4.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Eddie Longley","New Zealand","2012-06-13","Auckland to Singapore return. Check-in was quick easy and staff were friendly. Plane was ok seats were uncomfortable crew were friendly and helpful. Did not use any services onboard. Brought my own food and crew removed my rubbish. People need to realise that you get what you pay for as a budget airline I think they did very well. Will fly with them again.","","","Economy","","8.0","2.0","5.0","0.0","0.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","R Wilson","Australia","2012-06-13","Flew the Jetstar equivalent of business class this week (SIN-MEL) and was very disappointed hardly any leg room hard uncomfortable seats which do no recline much food quality was poor and selection of on demand movies and TV shows was also severely limited. I asked for a pillow and was told there was a 'blow up one' in the amenities bag. It was an extremely uncomfortable neck pillow and the expected duvet was in fact an old grey blanket. The overall offering from Jetstar just does not come anywhere close to competing with Air Asia's lay flat beds in their Premium Class with pillows and duvets. Jetstar does not even given priority baggage to business class passengers! Definitely not worth paying the extra money stick to economy if flying Jetstar.","","","","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alan Ward","United Kingdom","2013-07-28","CWL-AMS-CGK in Business Class: delayed out of Cardiff meant very tight connection in Amsterdam with no time for luggage to be loaded. I was offered a night in Amsterdam but couldn't opt for this due to business meetings in Jakarta soon after arrival. Bought a few clothes which I hope KLM will reimburse me for. Luggage delivered to my hotel room in Jakarta the following night. Service on Cityhopper F70 and B777 good and food reasonable. I thought movie choice a bit limited but music choice adequate. on AMS-KUL I thought the service was only average which was unusual for KLM in my opinion. Allowed to remain on board during brief stop in Kuala Lumpur. Looking forward to return flight in August and being able to fly into Cardiff a regional airport close to my home.","","","Business Class","","5.0","4.0","3.0","3.0","2.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","P Maloney","Australia","2012-06-11","Launceston-Melbourne return 7th June. Both flights on time or early. A320 clean and flights uneventful. Check-in quick and easy and as usual this is strictly a no frills method of travel one step up from coach travel. Crew friendly to Melbourne but on return trip crew was abrupt and a little rude. I have a disability and they offered me no assistance with my bag in the overhead compartment and seem to avoid me when I am lifting and holding a walking stick. On the flight from Launceston one male crew member was a little more sympathetic but they always seem to go out of their way to avoid dealing with anything other than the norm. I use the airline regularly and the fares are usually reasonable but I am mindful that the crew are usually not interested and do the bare minimum.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","4.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","J Rose","United States","2012-06-11","SYD-HNL Star Class. Typically poor experience on Jetstar. Exceedingly long queue for business class check-in of 45 minutes they were checking in 3 flights using only one counter for business class. Several agents standing around doing nothing. Inflight experience leaves a lot to be desired. Star class bears no resemblance to international business class standards. Seats are much more akin to US domestic airlines first class seats with limited recline limited legroom and a worthless footrest. When the passenger in front of me reclined my knees were jammed against the seat. I measured 6 inches of space between the seatback and the front edge of my seat. Do not be fooled into thinking this class is a bargain at any price. Cabin service was cool and indifferent. Cabin attendants served meals and disappeared for the rest of the flight. Certainly not worth the money and extremely poor value.","","","Business Class","","2.0","1.0","2.0","2.0","3.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","V Thompson","Australia","2013-07-24","Booked and paid for our flights 8 months ahead. Arrived at airport 3 hours before our international flight - they said we were on standby because we didn't book our seats online 30 hours previous. We were on holiday and received no conditions when we booked about having to confirm online. We had connections so they probably had to put us on the flight but assured us we would be well compensated if they couldn't get us on the flight. These people were so rude and arrogant. They did put us on the flight (the one we booked and paid for 8 months out) and then somehow felt we should have been extremely grateful! Then the electronics didn't work the entire 12 hour flight so we got a voucher for 50 euro discount on our next booking. Never again.","","","Economy","","","3.0","3.0","3.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Henderson","Canada","2013-07-24","YYZ-AMS-YYZ. The economy seats booked in February were changed. On the outbound flight my seat remained the same as booked but my wife's seat was changed to one somewhere else in the plane. We upgraded to two seats in comfort economy. On the return flight both of our seats which we had booked were changed to the row in the middle immediately behind the washroom. Trying to inquire about these changes was time consuming and useless.","","","Economy","","3.0","3.0","5.0","3.0","3.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","John O'Grady","Australia","2012-06-06","My wife and myself flew return Brisbane-Darwin on the new A320. What a joke. The seats are flat and hard and the seat backs uncomfortable. Seat pitch is 28 inches. So if you like the seat back in front of you less than a A4 page away just wait until the passenger in front reclines. Trying very hard to be Australia's Ryanair.","","","Economy","","2.0","1.0","4.0","4.0","0.0","","","3.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Terry Wrist","New Zealand","2012-06-06","Flew from AKL-CHC and had a very nice flight. Our plane had relatively new seating which was comfortable. Legroom was acceptable and the crew were friendly and efficient. Online Check-In worked well and allowed us to avoid the queues to drop off our bags. Overall I highly recommend.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","T Casiu","Austria","2013-07-21","Vancouver to Oslo via Amsterdam in Economy Comfort. Aircraft B777-200. Very happy with KLM product. Excellent website where you can select your meal seat and even the person next to you if you use ""Meet and Seat"". Extra legroom in the Comfort zone and front of cabin with a friendly and enthusiastic steward. A drink with a nuts was served as an aperitif and the meal after that with another drink service. Meal was not large but tasty. Enormous movie and TV selection on personal screen without charge. Throughout the flight plenty of water was served a snack mid-flight and continental breakfast. Transfer at Amsterdam easy and pleasant Good signage nice cafe's and shops. Short flight to Oslo very good. KLM really have a consistent and pleasant economy product now which is excellent value. Transferring at Amsterdam Schiphol airport is much easier and nicer than Frankfurt or London. In my opinion and I fly 80 flights a year on many different airlines KLM really deserves its new 4-star status.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Ron West","Australia","2012-05-30","Melbourne-Newcastle return JQ477 29th May and 474 30th May. Both flights were on time. Tight legroom made a bit more bearable for short flights by having magazines etc behind the headrests rather than jammed up against one's knees. On the forward journey I observed the cabin manager briefing a passenger with mobility issues about safety aspects of the flight. She displayed a truly caring and professional approach and I was impressed. On both flights most people were fairly obviously leisure flyers - I am happy to travel Jetstar when flying for leisure but would not recommend it for business travellers.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jasper Schaap","Netherlands","2013-07-21","Often fly KLM on Amsterdam - Vienna route either with 737-700's or Embraer 190's. For a limited amount (10-20 euro depending of your Flying Blue status) you can get a premium economy seat on the 737's resulting in 4 inch of extra space making the seat very comfortable. If you're lucky you even can get a seat with extra space in economy if business usage is limited and classes shift forward. Seats on the Embraer are fine as well mostly as it is a 2+2 layout. KLM staff are in general very friendly and often call me by name. Drinks service is ok always giving 2 drinks sometimes even an extra round. Snacks unfortunately are a shame often only providing a small bag of cookies. On the morning flights there is sometimes a sandwich but always the same (cheese spread). Also the lack of a newspaper is a pity. All together the flight and seats are fine the staff are friendly but catering is poor.","","","Premium Economy","","7.0","4.0","4.0","1.0","1.0","","","3.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","Jo Bank","Australia","2012-05-28","SYD-OOL. Arrived at the airport on time. Flight delayed 40 mins because crew had to come from a different aircraft. After crew arrived they did a quick check and started boarding the flight. However cabin crew were very rude. Crew virtually ran down the cabin serving food (I had my wallet out ready to buy something) ""any food would anyone like any food"". Then right in front of my face a massive high five.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","M Morrison","Australia","2012-05-25","Cairns-Sydney-Phuket in Business class. Was not allowed to sit in business class on the 3 hour domestic flight but was allocated an exit row on the A330. Not sure why we could not be seated in business like on the other A330 sector. No food or drinks offered on domestic sector. Seats in business are really premium economy and the only inflight entertainment option was an ipad that was only given out after the meal service. Crew were clearly disinterested and one almost barked at me when I dare go to the galley to ask for an apple juice as there were no drinks runs between the services on this 9.5 hour flight.","","","","","2.0","3.0","2.0","2.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Kathryn Tokgoz","Canada","2013-07-19","I was unable at the time of making my reservation to select a seat due to systems problems. I went to the site that advertises the option of seat selection and selected seats. I arrived at the airport and discovered my selected seats were not available and I was assigned a seat beside the washroom and behind infant row. My seat selection was also changed on the second leg of my journey. False advertising poor contact centre service and the seats are worse than other carriers. The food was really awful. The staff were the only positive attribute. If at all possible I will never fly KLM again.","","","Economy","","2.0","1.0","5.0","2.0","3.0","","","2.0","0"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","C Reid","Australia","2012-05-21","Had the misfortune of flying Business class from Brisbane to Phuket. Booked to fly out of Brisbane at 8am and arrive in Phuket at 10.30pm the same day. We checked our bags in the morning and by 11am the following day Jetstar had managed to get us to Melbourne with no luggage. I understand that issues with delayed and cancelled flights can and do happen but the total lack of communication was unacceptable. Staff basically didn't want to know us and we were left stranded. Totally unacceptable especially for a business class customer.","","","","","1.0","3.0","2.0","3.0","4.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Steven Manootham","Germany","2013-07-17","HAM-AMS-BKK in June 2013. HAM-AMS on E195 aircraft 50 min. short Inter-European flight. Nothings expected and nothing to complain. Soft drink with cracker and nuts was served. Transit at 4 stars Schiphol-Airport was very easy. AMS-BKK on B777-300 flight on time Y Cabin full and with KLM’s with 3-4-3 seats config (like EK/EY/OS/AF) very narrow seats narrow aisle I felt like a sardine in the can. Cabin crews old but experienced professional polite and strongly enthusiastic throughout the flight. Info from cockpit came often IFE very goods with touch screen and 500 programs Dinner (2 choices) with extra 300ml bottle of water for every passenger. Presentation and quality of meals were standard Y Class. Duty free offers a lot of choices. During the flight crews came often with ice creams/ crackers and water. Before Landing continental breakfast was served. After Landing crews are still “ on enthusiasm service” with helping passenger with their handbags/ saying thank you and goodbye with smiles. For me KLM is a 4 Stars airline in Y class product.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","N Woolfe","Australia","2012-05-15","I have just flown from Melbourne to Sydney and it was the most dreadful airline I have ever flown. The check- in procedure at Melbourne Airport was appalling and I waited over 1 hour just to drop my bags off despite having an e-ticket. Staff were rude and abrupt and when I complained I was told ""this is only your opinion"". The planes are small and cramped and onboard staff were just as rude and treat you like a sheep not customers. The plane was delayed and very dirty as well. Save your money and book another airline even if it's slightly more expensive.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Michael Dielissen","Canada","2013-07-15","Toronto to Amsterdam return. Flew on an A330 both ways. Cabin crew was excellent and the food and wine selection was good. The seat is not lie flat and I could not find a comfortable sleeping position. I did manage a couple hours in the recline position though. The cost of the ticket was about 30% less than similar itineraries I looked at before booking which may account for the different seat.","","","Business Class","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"jetstar-airways","/airline-reviews/jetstar-airways","Jetstar Airways customer review","D Greenway","Australia","2012-05-14","I have flown Jetstar for a while now and to be honest you get what you pay for. Gold Coast to Tokyo was great staff good seats fine in star class. Manila to Singapore - no star class on that flight but paid the extra for legroom.","","","","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","L Fowler","Canada","2013-07-09","Amsterdam to Toronto. Captain was very diligent with flight information. The Crew worked non-stop in supplying us with food-drink-snacks plus offering extra attention to those who needed it. Hopefully I'll get the chance to fly KLM in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Akram EL Dimerdash","Egypt","2013-07-08","IAD-AMS-CAI June 9th. Check in for business class at Washington Dulles Airport was fine and smooth. The Air France lounge was OK. Both flights from IAD-AMS and AMS-CAI were comfortable seats were functional service was excellent with a welcoming atmosphere. Food was great fresh fruits. Nice gable Delft houses Gifts. Excellent entertainment system with lots of choices.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A O'Brien","Ireland","2013-07-04","Amsterdam to Rio June 2013. First time traveling KLM and it was a very good experience. A hot meal served a couple of hours into the flight then mid-flight a hot snack was served. An hour prior to landing crew came around again with a choice of Ice Cream or Crisps. The presentation of the food looked a little bit cheap but the quality was good. Cabin crew were excellent. Every hour at least there were crew members in the cabin with a drinks tray offering water/juice etc. Inflight entertainment was good and the seat was comfortable. I would have no hesitation in using KLM again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Sander Huizinga","Netherlands","2013-07-03","AMS-BCN. Unfortunately the service on this flight consisted (as usual) of a cheese sandwich. Now I don't like cheese so I skipped it. Nevertheless the crew managed to give me an alternative: sandwich with meat. Very good! The only disappointing thing about this flight was the lack of TV screens throughout the plane.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","P J Trebuchet","United Arab Emirates","2013-07-03","DXB-AMS-CGN return flight. Chaotic check-in at DXB airport. My reservation reference had been lost and ground staff were unable to retrieve it. I had to go down to the KLM airport office and resolve it. Crown Lounge is pitiful no food service no quiet zone no showers. Sky Priority boarding has been not respected we were all mixed. Aircraft operated was an old tired Airbus 330-200 we were packed like sardines and the temperature was extremely hot with no individual air setting. Seats awfully cramped. IFE was not working and was never reset. Light remained off during all flights (a night flight) no earplugs nor eye mask available. Food was a tiny cheese sandwich as a snack after take off and a ""delicious"" breakfast with only one option served by the most inefficient and rude crew I've seen. Return flight was similar: same equipment same food same rude cabin crew. Worse still is Schiphol Terminal: unhelpful ground staff. No way to access to the lounge even with a premium economy ticket. AMS-CGN flight delayed.","","","Premium Economy","","2.0","2.0","1.0","1.0","2.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Shirley Turner","United Kingdom","2013-07-03","I travelled from Manchester to Montreal via Amsterdam I enjoyed both flights with KLM the service and flights were perfect can't say the same on the return leg with Air France will book with KLM next year for sure.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Barbarsa van Egmond","United States","2013-07-01","23rd June we were flying from Amsterdam to Los Angeles. Plane left 1 hour late the captain tried to explain but the sound system was so bad you could not hear what he was saying. The food was pretty bad. Inflight entertainment was outdated. Most of the crew were not interested in cleaning up after you. The crew came by once to pick up your empty meal container and let you sit with cups etc for the rest of the flight. The movie selection was good. We have used KLM for many years to fly to Holland but this will be our last trip with them.","","","Economy","","1.0","3.0","0.0","0.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Ellis","United Kingdom","2013-07-01","BHX-AMS-PEK return code share with China Air. Have flown many times with BA Virgin Lufthansa Air New Zealand etc and KLM was by far the worst especially the legs operated by their code share partner (not necessarily KLM's fault but when buying tickets through an airline you expect equivalent level of service throughout). Meals and refreshments were awful IFE most rudimentary and other passengers allowed to ignore safety rules such as cabin baggage limits and seat positions for takeoff and landing. Could not discourage using KLM strongly enough.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Arne Haukeland","Brazil","2013-07-01","KL705 AMS-GIG on May 21. Very good crew who were very service minded. As always priority bag system doesn't work upon arrival but besides that everything works very well. Looking forward to when the new business class cabin comes.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Ptctan","Germany","2013-07-01","STR-AMS-JFK return. Planes were clean but seemed pretty old. Food was so-so selection of movies poor. Staff friendly. Be extra careful with KLMs terms and conditions absolutely no refund if flight cancelled in most classes! Even most LCCs handle this better.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Michael Connaughton","United Kingdom","2013-07-01","Manchester - Amsterdam - Buenos Aires. Economy class. KLM were the cheapest and had the most convenient flight times. All flights more or less on time. Transfers at Schipol were effortless and smooth. In terms of inflight service I found it to be more than acceptable. Seat backs were a bit hard but overall 13+ hours in their seats did not feel unbearable at all. IFE was good but the outdated screens could do with an overhaul (777-200). I found the service to be good. The flight attendants were always visible and very attentive. They keep you well stocked up with food and drink during the flights. Yes attendants can be quite terse at times but this was mainly due to passengers ignoring the command to put their seatbelts on during times of turbulence. Elected to upgrade to Economy Comfort on EZE-AMS return leg in order to attempt up get some sleep and to be one of the first to disembark the plane due to a short connection time (45 minutes) and it was worth it. Overall my experience was good and I would fly with KLM on a long haul trip again.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Youssef Ashraf","Canada","2013-06-25","AMS-DMM. The service is very nice always smiling and makes you feel comfortable. The only problems are the TV screens it is very old and the resolution is not that good but if you excluded that from your evaluation everything else is perfect.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Hoyle","United Kingdom","2013-06-23","London - Bangkok with a lengthy transfer in Amsterdam. The staff were atrocious the food average and the IFE appalling with screens that were useless. One of the poorest flights I have experienced. Will not fly with this airline again if avoidable.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Danielsson","Sweden","2013-06-21","I'm elite member Flying Blue and fly to Rio de Janeiro from 4 to 5 times a year. I have determined that the value of the trip will depends very much on the cabin crew who are just on the flight. On my second last flight KLM 705 on April 10 the cabin crew were excellent whereupon KLM 705 June 16 cabin staff were of a very low level. Some staff will do everything so the guest will enjoy the journey while another crew sees the guest mostly as a distraction to their work. Aircraft's are ok but no more a major upgrade is necessary but what really makes the experience of KLM worthy as a choice is cabin crew. When you then met with such a low level that the recent trip was to the re-election of airlines to be something relevant.","","","Premium Economy","","2.0","3.0","2.0","3.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","A Chappell","Australia","2013-06-19","Amsterdam to Berlin. I do love Schiphol and the Dutch. A great airport and a great airline. On time friendly professional. Can't really complain too much. Good as always.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jenny Li Ouw","Germany","2013-06-16","I flew twice with KLM from Hamburg to Cape Town via Amsterdam. First time the return flight to Hamburg was delayed and we were stuck in Amsterdam for 10 hours without any service (not even a cup of tea) or information. The 2nd time I flew with KLM was the first time I have ever got hungry on a flight: between 6am and 2pm we only got one dry cookie on the flight to Amsterdam and a small bag of nuts on the following flight to Cape Town. First real meal was at 2 pm! On the flight back breakfast and the first hot beverages came at 11.30am (time of departure location) which is really late when you are awake since 5am.","","","Economy","","1.0","2.0","1.0","1.0","4.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Tony Laverghetta","Canada","2013-06-09","YUL-AMS-MUC return C class. KLM is a very good product cabin crew are always smiling and providing excellent service much better than other 4 star airlines. They still fly the MD11 plane on the Montreal-Amsterdam route which I like flying but Business configuration is a retro concept with non flat bed oldish screens ageing cabin. Air France-KLM lounge in YUL is a joke in AMS is great a lot of services variety of food fast wifi comfortable coaches nice view etc. Inflight meals were OK nothing gourmet but still above the average point excellent wine selection. The only negative comment on my way back from Munich to Amsterdam the crew thought I was a non-rev KLM staff employee not allowed to get meals or refreshments due to incorrect info from the ground staff at the airport. The crew apologised and served me a different meal still good quality.","","","Business Class","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Y van Reeden","Netherlands","2013-06-09","AMS-NRT-AMS. Again a very nice and pleasant experience. I really enjoyed the Dutch Channel on AVOD and the movie and documentary selection in general. The choice is extensive. The interiors of the aircraft's were really clean toilets remained clean and flights were nicely on time. Cabin Crew were very nice and smiling on all sectors and to all passengers. The Japanese meal selections were very tasty and large in portions.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Cohen","United Kingdom","2013-06-06","Flew with KLM to Israel with a connection in Amsterdam both ways so 4 flights. Shorter flights (UK to Amsterdam) were more relaxing than the long ones. Staff were reasonably helpful however before a 4 hour flight took off I was moved twice. They moved me to a reserved seat for cabin crew which nobody sat in. They then moved me again. The food wasn't great but I wasn't expecting much. I won't be flying KLM again.","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","0.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","James Williamson","United Kingdom","2013-06-05","GLA-AMS. Boeing 737-700 6am flight. Boarded quickly and left pretty much on time. Crew were friendly and efficient. Decent breakfast/snack service provided. Seats comfortable and overall a decent short flight.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Yann Pleindoux","Netherlands","2013-06-04","AMS-BKK-AMS / KL875 and KL876. Travel dates 18 May 2013 23 May 2013. KLM is in the range of 4 stars airlines: smooth logistics pristine fleet very comprehensive website and product one of the few to offer Economy Comfort between Europe and Asia (with post booking online purchase) ultra efficient staff on board not to mention the transit hub of Schiphol making it a pleasure to travel. The only dark points is the stiffness of seat cushions not enough to outshine the rest. All the years I flew them never had a delay or cancellation (unlike other skyteam members). Would gladly see them upgraded one notch.","","","Premium Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","John Stubbs","Netherlands","2013-06-04","Got a bargain sub-100EUR price for my return trip from Amsterdam-Hamburg. Absolutely brilliant experience including the price. Flight was less than an hour and without fault. Snacks and drinks still served. One leg was in an old tired 747 but I was surprised by the KLM Cityhopper serviced by a light airy and modern Embraer that was perfect for this short hop. Would fly with again particularly at those prices.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Deborah Beevor","United Kingdom","2013-06-03","Manston UK - Amsterdam - Bangkok. I am more than happy with KLM. They have started to fly from Manston UK which means no more trailing over to Heathrow. The service was excellent my a la carte meal delicious and the seats were comfortable. I will be flying with them again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","B Sven","South Africa","2013-06-02","JHB-YYZ on June 1st 2013. Gold level with Flying Blue and recently took the JHB to YYZ via AMS overnight flight. Trip started fine with 'outsourced’ check-in so no KLM employees in sight just local ground agents. They helpfully got me 2 luggage locks from Emirates. Air France/KLM Lounge is a disaster. Naff 80's styled furniture which is past its prime. Lounge is outsourced and is not clean. Once white chairs are now black red carpet is fraying. Welcome desk is staffed by 2 uninterested employees who spend more time on their mobile phones. The food amounts to pre-packaged sandwiches. Onboard things get better. It is best to describe KLM service as stiff with a smile. I had the express meal option which was good and they quickly plated the main meal within 60 min from take off. Wine list is excellent and they serve very good champagne. I won't deal with the seats because we all know they are being changed to the new sleeper style (well new to KLM about 10 years behind the industry). Lounge in AMS is excellent with lots of services. All in all a fine experience.","","","Business Class","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Wajsberg","Israel","2013-06-02","JFK-AMS-TLV. First leg old 747-400 with newer seats including personal screen. Seats hard pitch acceptable as we where sitting in premium economy. Staff friendly and polite food as usual tasteless to bad. Second flight 737-800 uneventful. Seats typical economy seats from European airlines. No personal TV screen no movie as no main screens. Food same issue again as usual. Crew very good and several water and juice runs after dinner. Good airline and if they would improve food quality I would fly them more.","","","Premium Economy","","7.0","3.0","5.0","1.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Mariela Paredes","Panama","2013-06-02","Came last night from Amsterdam to Panama. (May 31 2013). Service is excellent at airports and onboard. Inflight they are always prepared to help. Cabin crew are committed to making your flight pleasant! The food is delicious. The old planes they were using for this route were too old now with the 777 I felt much better. I recommend that since this is a very long flight that they use their best aircraft's on this route. I also took KLM flights within Europe and had the same good experience.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Gokul Srinivas","Malaysia","2015-07-27","The aircraft operated from KUL to ICN was a B777-300ER which coincidentally turned 4 years old on the day of my flight. Although the configuration was 3-3-3, the seats felt rather cramped due to the premium cabins covering half the aircraft which surprised me. The Asian vegetarian meal I ordered was great and staff efficiency was excellent. Inflight entertainment only featured Korean, Japanese and Chinese films in addition to Hollywood which I felt was rather limited. Would have been better if there were other language films such as Indian on board since KE recently announced its intentions to expand in India. Transit in ICN was hassle free and easy to locate gates with lots of shopping and Korean cultural experiences. ICN to CTS was a brand new A330-300 and felt way more comfortable than the B777-300ER as I heard the premium cabin is one of the smallest in Korean Air. Overall a good experience and would consider them again.","Boeing 777-300ER and A330-300","Solo Leisure","Economy","Kuala Lumpur to Sapporo Chitose via Seoul Incheon","8.0","3.0","5.0","5.0","3.0","4.0","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Dessart","Thailand","2013-06-02","BKK-AMS-BRU / MRS-AMS-BKK. Long haul leg from BKK to AMS was fine. Paid the extra for a bulk-head seat so no complaints regarding legroom there. Plane appeared to be an early generation 777-200 as the cabin was looking a bit dated and seats a bit worn. Plane was clean though. Food was decent though nothing to rave about. Arrived in AMS and checked the board for my transfer to BRU and all appeared in order. I get to the gate just in time to find out my connecting flight got cancelled because the plane had no crew. KLM offered to bus the passengers on the flight to BRU but I made my own way. KLM provided the usual voucher and an apology. Return flight from MRS to BKK via AMS was fine. On the AMS-BKK leg I was on the same 777-200 but bought the premium economy for this leg hoping to be able to get some sleep. Seat I selected lacked legroom because the seat in front of me had the equipment box underneath it so I had to sit at an angle to stretch my legs. With the exception of getting off the plane first there is little point in buying premium economy. IFE system was seriously dated. Small screen with visual static (it was visible on all the other screens I saw). Hopefully KLM upgrades these when the plane goes through its next D-check. Overall experience wasn't bad but the European carriers need to step it up when the Gulf and Asian carriers offer a superior experience at the same relative cost.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Josiah Peachey","United States","2015-07-27","I flew Korean Air for the first time. The A380 seemed surprisingly quiet inside. I had a boy sitting beside me who vomited during the trip so that kind of things but the cabin crew were helpful with him. Food was probably their weakest point, though I will take comfort on a plane any time over food. I don't like Seoul airport but Korean staff were very helpful and answered my questions. The plane got to Seoul late and I had a half hour to get to my next flight but they helped me get to my next flight. Overall I'd recommend them over most other airlines.","A380","Solo Leisure","Economy","JFKto HKG via Seoul","8.0","4.0","5.0","2.0","4.0","5.0","3.0","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Teresa Dunphy","United States","2015-07-11","Seoul to DFW (Korean Air, flight #31 on July 9th) was the worst flight of my entire life. There was intolerable turbulence almost without stop for the first three hours of the flight and continued with high frequency throughout the entire  flight. It wasn't until they finally ascended to 39000 feet over halfway through a 12 hour flight that the turbulence smoothed. I am not a nervous flier and have flown all around the world on various airlines but this was so uncomfortable.","Boeing 777-200ER","Couple Leisure","Economy","Seoul to Dallas Ft Worth","1.0","1.0","5.0","2.0","2.0","1.0","1.0","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Miroslav Babik","Belgium","2015-07-07","Flight on time, friensly staff and comfortable seats. I am 191cm and I didn't have any legroom issues on this flight. Entertainment system is very up to date, screens wide. Food however is just average though.","Boeing 777","Business","Economy","ICN to AMS","8.0","5.0","5.0","3.0","5.0","4.0","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Neal Postma","United States","2015-07-04","The check-in process was fast and easy. I travel with an instrument and rather than making a fuss about it, they tagged it so I would get by even more easily. The food and beverage service was superior to any airline I have flown. The cabin crew were friendly and staff quickly responded to any request made. The layover in Seoul was easy and everything left on time.","A380","Couple Leisure","Economy","HKG to LAX via Seoul","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","R Brook","United Kingdom","2013-05-29","Amsterdam to Panama Panama to Amsterdam. I am a long timer KLM user but these were my worst long haul flights for many years. Boeing 777 both ways uncomfortable seats poor seat pitch so very cramped. When the seat in front reclines it is not possible to view the seat back screen. Food is adequate airline crew do what they have to. How far KLM have fallen.","","","Economy","","2.0","2.0","3.0","3.0","2.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Robert B Arnot","United States","2015-07-03","The planes are new and well kept. The A380 was a dream with a tomb like silence in the upper deck. The service is as good as any Middle Eastern airline and the connections to places like Vietnam from New York are amazing. The trouble is that they ruin it all with the transfer desk in the Seoul airport. After a relaxing flight, you arrive in Seoul at 5 AM and are tossed into a seemingly endless maze of travellers who are forced to go through security all over again to transfer flights. There are no special lanes for business or first class. Poor families with babies are also tossed into the cauldron. In an otherwise well thought out and spacious airport, it's appalling that they can't get this one part right.","A380","Business","Business Class","New York JFK to Da Nang via Incheon","9.0","5.0","5.0","2.0","2.0","1.0","1.0","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Purna Ananth","India","2015-06-29","HKG-ICN return, cabin in in 2-4-2 configuration. Cabin clean, seats comfortable, toilets well stocked. Special meal (VLML) served promptly and well done, followed by ice-cream on one leg. Crew came by with drinks during the short flight. Flight was more than half empty. Huge check-in line at Incheon though it moved quickly, but check-in still took over 30-40 min.","A330","Business","Economy","Hong Kong to Seoul","8.0","4.0","5.0","4.0","","3.0","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Peter Dolnik","Germany","2013-05-27","MUC-AMS-SFO-AMS-MUC. Check-in in MUC and SFO smooth first SFO flight 3 hours delayed due to technical problems (plane change) plane (MD11) old but in very good shape and clean. I'm quite tall but leg room was sufficient. Crew friendly and helpful good information from the cockpit. Food was good enough drinks and snacks between the main meals. In the end we arrived only 2 hours later in SFO. And we get a ""sightseeing"" round over the Golden Gate Bridge for the delay. Return flight was a B747-400 also well kept and a helpful crew. AVOD is relatively tiny screens with a poor resolution but a good movie and music selection. Overall pleasant experience if the price is ok I'll fly them again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Chaoxian Tian","Canada","2015-06-16","Flew from Zhengzhou CGO to Incheon ICN and then Vancouver YVR. Received decent ground service at CGO, no waiting at the check-in counter and customer check, aircraft was a newly decorated 737-800. Main course meal served inflight and was a surprise since it was a morning short-haul flight. Flight was on time both for takeoff and landing. Have to say that the landing was terrible, hard and banked. Int'l connection at ICN was smooth and did not take more than 30 minutes. Korean Air staff was available during transfer. The flight to YVR was at that time a 747-400, which was aged but carefully maintained. Cabin was cold for me but extra blankets were available. Provided toothbrush kit and slippers even for economy class. Cabin crew was not good enough at English but well enough to provide services. Two meals were served and both were good. The flight itself was on time and the captain was of great professionalism, communication with cabin was made after takeoff and before landing in Korean and English, which was a nice touch especially on Asian carriers. In-flight entertainment system was available on both segments. Did not use much because the touch screen was aged and its reaction was slow. Overall very satisfied, however the fare was a bit too high, so I will give 9 out of 10.","B737-8Q8(WL), B747-4B5","Solo Leisure","Economy","CGO to YVR via ICN","9.0","3.0","5.0","5.0","4.0","5.0","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jonathan Rao","United Kingdom","2015-06-12","I recently flew KE867 and KE868 from ICN to Ulaanbaatar (Mongolia). The flight attendants on these two sectors worked very hard. The aircraft's were A330-300 and the return flight was full. The amount of cabin baggage taken in by the passengers on board wouldn't have been allowed on either the American or European airlines. Most of the flight attendants were females and for the life of me I don't know how they were able to lift the heavy cabin baggage and put them up in the overhead lockers. Throughout the flight the flight attendants were cheerful and smiling. As for the food, cleanliness and other aspect of the travel on those two flights I give Korean Air 5 Star plus.","A330-300","Solo Leisure","Economy","ICN to Ulaanbaatar (Mongolia)","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Barry O'Connor","Australia","2013-05-27","Schiphol to St Petersburg and return in April and May. When we arrived the previously-arranged assistance was there with a young man putting us immediately on the buggy and taking us to collect luggage and out to the station at the back. Could not have asked for better service. On the return trip passenger assistance did not want to know about us. KLM staff in Moscow messed up the luggage and told us they couldn't send it from Moscow all the way through to Brisbane so we had to find it at Schiphol with an 18-hour lay-over and manage it ourselves. One staff member took pity on us and checked our luggage in overnight. Had to beg to have use of the buggy to get to China Southern for departure back to China en route to Brisbane. Although all of this was booked from Brisbane and re-checked all along the way and we had such a good feeling about KLM we felt the attitude of most of the staff was brusque and not helpful. We can see passenger assistance is available but we had to fight for it! We will never fly KLM again and will pay more to get the service with a smile.","","","Economy","","5.0","5.0","3.0","4.0","5.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Paul Michael Tan","Philippines","2013-05-27","Flew MNL-AMS-MAD / BCN-AMS-MNL. The stewardess / steward just do what they need to do and seems that they do not care about the service they're giving. Food is horrible its so expensive. Seat pitch is okay but on their long- haul 777's legroom is not enough.","","","Economy","","1.0","3.0","2.0","1.0","4.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M S Sindian","United States","2015-05-31","LAX-ICN-SIN and back on May 6 2015. My wife and I flew Korean Air for the first time and was amazed at how professional and efficient the flight staff were. The flight left on time flight attendants were well groomed attentive and smiling. Lavatories were cleaned and roomy. Seats were very comfortable. Good choice of recently released movies and my favorite TV shows. Food was excellent. We requested a certain kind of food and we were very happy with what we got. Ground crew were very helpful with our transfer and they speak excellent English. Overall our experience was excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Shannon Lee","United States","2015-05-28","First class from TPE back to JFK via ICN. TPE-ICN is on A330 good service and attentive cabin crew really shine and made a big difference on a relative poor catering experience. ICN-JFK is on A380 they couldn't maintain the same outstanding standard as the previous segment. Food and drink still not great. First class seat plan on A330 is same as business class with marginal wider seat. Though they are both lie flat beds and in 2-2-2 configuration First class seats are much better padded and better finished. Upon being seated one of the cabin crew asked me if I need anything to drink. Once I told them I needed some water my water glass was never empty from then on. Food and wine selections are not limited but the crew make up for it with the great service. On the contrary KE 081 ICN-JFK on A380 was a disappointment. The champagnes on board Perrier Jouet 2002 is a good selection but was being serve at a lukewarm temperature. In general food is the weakest link. The entrée ribs I ordered were not available so I was forced to change to fish which was too dry. I tried both the Korean and Western soup but they were tasteless. Salad was indeed fresh and prepared on site which was a bright spot of the whole meal service. The cheese and dessert was ok. The light meal before landing is Korean style cold noodle which was not to my taste at all. To arrange a cold noodle meal before landing JFK at 11am is quite eccentric in my opinion. I would much prefer a hot and full western breakfast on this flight after a good nights sleep. I was also surprised at the midnight snack of spicy instant noodle. All in all it is a huge disappointment to fly A380 First Class from ICN to JFK.","","","First Class","","5.0","4.0","3.0","2.0","4.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Michael Little","Australia","2013-05-23","Istanbul-Amsterdam-Dusseldorf. We checked in quickly at the airport using the machines and bag drop. Our first leg was on a B737. Due to runway congestion at Amsterdam the flight left 15 mins late but arrived on time. The extra 30€ we paid for a premium economy seat was well worth it for the extra space. A large but bland breakfast was served. Our second leg was on an F70. The plane developed a technical fault at the gate. Another plane was ready and loaded for departure within 30 mins. A comfortable short flight with a juice and biscuit served. Both the crews were friendly.","","","Premium Economy","","8.0","5.0","4.0","4.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alan Ward","United Kingdom","2013-05-23","Singapore - Cardiff yesterday in Business Class was a good experience all the way home after a couple of weeks working in the area. The long-haul B-777 had a very good cabin crew on board with excellent service and every little request handled promptly and efficiently. Departure was slightly behind schedule but the arrival was on time if not a bit earlier. No flat-beds but I seldom go full flat on seats with this function and still slept well. The lounge in Singapore was of poor quality compared to others e.g. Emirates in Kuala Lumpur or even the shared lounge used by KLM in Cardiff. The short haul flight across to Cardiff was equally as good.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Felipe Tonello","Brazil","2015-05-22","GRU-LAX and LAX-GRU. I always use Korean Air to travel from São Paulo to Los Angeles. It is more expensive but it is worth it. The best economy class I have ever experienced. The seats aren't great but for economic class standards it is 5 stars. Service is superb flight attendants are super respectful and helpful. Food is good free wine and others. Pilots are well trained and never had any problems during flights.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","I Gow","Saudi Arabia","2013-05-19","I have used KLM several times now and reasonably pleased with the service provided. The entertainment system has a long list of good movies and seat comfort is good even with my glass back though it could improve with the addition of a foot rest. An extra tour with the beverage trolley would be nice on long-haul flights but you can always buzz if necessary. Planes are always clean and tidy. Cabin staff are pleasant. But the best part about KLM? Using Schipol Airport.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","TK Hill","Vietnam","2015-05-01","SGN - Tokyo - SGN in economy. Korean Air offered the usual excellent flight from check in to debarking at the end of the trip. I've become very fond of their 3 - 3 - 3 arrangement in the 777. The ground and inflight crews of most other airlines could take lessons from their colleagues at Korean Air. We usually fly Korean to the USA every summer. This year Cathay's price is much less. I'm looking forward to comparing the experience.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Humphrey","Netherlands","2013-05-13","AMS-SFO-AMS-SFO. Both good and on time. We paid extra for extra leg room seats in Economy. Nice lot of leg room - but I am glad my hips were not too wide as they are tight! The reason for this is the sides are rigid as they have the IFE screen and meal table included. So whilst the leg room is super the width is not so take that into consideration! FA's were nice on both flights-can sometimes be a little direct on other flights (some would say rude) but that is the Dutch way and not meant to be offensive - but can leave you a bit cross sometimes! On the whole a good experience for a long haul flight.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Connolley","United Kingdom","2015-04-30","AKL-ICN-LHR April 19th. We fly this route each year and have travelled with Korean for the past 6 years. Flights were good and on time though seating on the 777-200 from AKL to ICN is not as comfortable as the 777-300 ICN-LHR is fit for purpose. Food is good but limited and I always enjoy the steak. Cabin crew are particularly helpful as we require assistance. The stopover hotel at Incheon is so good and included in the fare and does help break a long and tedious journey.. The assistance provided at AKL and more so at ICH for disabled passengers is fantastic speeding you through the queues at Immigration and customs. I only which it was good at LHR where it is atrocious but that is not the fault of Korean but the contractor. We shall be booking again soon for our return to New Zealand in December and Korean will be our choice.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alan Ward","United Kingdom","2013-05-12","Cardiff - Singapore: May 10th/11th - Business Class. For various reasons I was unable to book this flight until the day of travel so it was an expensive flight but my phone reservation was handled promptly and efficiently. Check in at Cardiff was smooth and the lounge offered a selection of Welsh drinks. There was priority boarding onto the old F-70 which was not full and only 2 in business class. The aircraft looked like it had recently been refurbished. A smooth but short transfer at Schipol into 1J on B777-300ER where pre-take off drinks were offered. The whole flight was good although my AV didn't work for the first two hours. It was my birthday the next morning so I was woken with a champagne breakfast. Great crew.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Givary Syahrir","Indonesia","2015-04-27","JFK-ICN-CGK vice versa. I like the leg room provided although it was an old plane (A330 ICN-CGK-ICN) and the food was excellent. IFE was quite good with wide range of movies and music. Luckily I got the chance to try its A380 from JFK to ICN. Unfortunately the stewardess's English fluency was somewhat slightly below standard. Other than that Korean Air is my first choice for Trans Pacific flights.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","E Westerdaal","Netherlands","2013-05-10","AMS-BKK. I have flown this route multiple times and with a few exceptions I find the flight KLM crew rather rude and disinterested. On the website (when I bought the ticket) I had ordered a child's meal for my 10-year old and this had not come through. The flight attendant rebuffed me by a range of arguments ranging from ""you should ask at the check-in counter"" to ""he is too old for a child's meal"". None of which answered my simple question how and why my request had not come through. IFE did not work properly. Generally seats are small but IFE screens are too small. The whole experience (this one and previous ones) shows KLM is not interested in the passenger/customer at all. It seems for KLM crew the passenger is merely an obstacle to a good salary and lots of free time in exotic locations than a purpose to serve.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","F Boer","Netherlands","2013-05-07","AMS-CPT-AMS. All in all a good flight. Friendly flight attendants good food and onboard entertainment.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Cueto","United States","2015-04-26","I live in DC but flew out of NYC to MNL and TPE via Incheon to take advantage of the lower fares offered out of JFK and to fly the A380 on the NYC route (vs 777 on flights to Dulles). I had flown EVA Air 777 JFK to TPE a few months prior and Y class seats on the Korean A380 definitely felt more spacious both in terms of pitch and seat width. And the more generous headroom on this aircraft was also noticeable. I also appreciated that the Korean lunch/dinner option (usually a pretty healthy bibimbap or some variation thereof) always came with soup and the snacks between meals - fruits chips chocolate hot ramen and/or hot sandwiches - were filling and tasty. The attendants treated customers with respect. Flight attendants were proactive helping parents with babies. I also thought the attendant uniform and the overall branding and color scheme of the airline were quite stylish and appealing. The AVOD movie selection was comparable to EVA but not as good as Cathay or Singapore. The only downside to the journey was the horrendously long and slow-moving check in line in Manila. Online check in was out of commission so I arrived at MNL a full three hours before the flight and completed check in with only 50 minutes to spare. But I suspect this had more to do with the poor infrastructure at this particular airport/terminal than Korean Air. Incheon is a wonderful airport for with lots of pleasing amenities for extended layovers so I would not hesitate to fly Korean (or Cathay for that matter) for future transpacific flights.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Amanda Brown","Australia","2013-05-05","LHR-AMS on April 27th. KLM staff were able to check our luggage all the way to Sydney even though we were changing airlines in Amsterdam and travelling via Bangkok with a long stop over in Taipei. Paid extra for extra leg room seats. $25 well spent. FA's very friendly. Offered a large Cheese Sandwich with drinks for the short 45 minute flight. Didn't use inflight entertainment.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","L van der Veen","Netherlands","2013-05-05","AMS-WAW with the B737-800 ""Swan"". Boarding started on time and went pretty flawless. After takeoff everybody received a fresh chicken sandwich which was pretty good. Drinks service was also decent staff were friendly and polite. Flight was uneventful and well before scheduled arrival time we arrived at Warsaw. Overall a pretty good performance seats were comfortable enough no inflight entertainment but for a 1.5 hrs flight it's no big deal.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Paul Lambert","United Kingdom","2015-04-23","Tokyo - Seoul 7 April back to Tokyo 10 April. First time on Korean Air. Excellent legroom in Economy and large comfortable seats. Hot tasty meal served both ways on this 90 minute flight by pleasant and responsive flight attendants. Overall excellent experience. Would definitely use them again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","John Stokes","Australia","2015-04-20","First time on Korean Air and very impressed. ICN-SYD flight KE121 seat 9H. The cabin crew were exemplary and very diligent in their tasks nothing was too much trouble for them. The food was excellent the only drawback was the lack of a decent wine service during dinner rather than being served I had to ask for a glass of wine. The seat was comfortable lowering down to being completely flat a bigger pillow would have been the icing on the cake. I will certainly fly Korean Air again.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Studzinski","Poland","2013-05-01","WAW-AMS-MAN return flights on time comfortable B737s. As a Flying Blue Gold card holder 3 times out of 4 I was approached personally by Purser and offered Economy Extra seat. Generally cabin service is the same as other European airlines but cabin crew were helpful friendly and professional (except the last sector AMS-WAW while despite almost empty flight cabin crew responsible for recognizing top customers didn't do anything).","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","B Miller","United States","2015-04-19","ICN to HNL. I did this route a few months ago and was very impressed this time not so much. As usual the service was fast and efficient but the cabin crew seemed distant and lacked warmth. Food seat comfort and their Prestige class lounge at ICN are great so I will be back.","","","Business Class","","8.0","5.0","3.0","5.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Peter","Australia","2015-03-20","SYD-ICN-MAD. I always fly Korean Air. However the standards seem to be slipping a little bit and the price of fares have gone up. The food is a bit hit and miss and there is only usually one choice available. They also don't offer apple juice on flights? I've noticed the planes are starting to look a bit shabby and not matching competitor airlines. Flight from Sydney was on a very noisy and old A330 with masking tape holding some of the overhead lockers together. Seat covers tatty old purple blankets and aircraft didn't feel clean. I've also noticed the crew aren't quite as pleasant as they used to be particularly in meal service time. In the past the Cabin Manager used to monitor the service in economy but they do not do this now. Used to offer a drinks service every half hour (juices and water) between meals. However on both legs of my journey I was so dehydrated and had to ask for a glass of water. Korean also used to be tempting as they offered a free stopover in Seoul however they have changed flight schedules to avoid doing this. After the meal time the cabin lights were fully lit for 2 hours while staff tried to flog the carts of duty free. Sleeping was impossible as they no longer provide an eye mask. They also do not take good care of their frequent flyers. I was charged 100 euros for having 23 kgs instead of 20 kgs. This in spite of being a 'Morning Calm Member'. The toilets were also looking quite dirty on both legs of the journey whereas three years ago they were immaculate. They also do not welcome frequent flyers on board or offer them meals first as other airlines do. Also for a night time flight it is a safety regulation to dim the cabin lights however the cabin manager did not do this. All in all I've noticed a decline in standards in the past 3 years. Will continue to fly with them and hope they try to improve their standard so it is on par to the service they used to offer. I choose them because they are not the most glamorous but for their consistency (which seems to be declining slightly).","","","Economy","","5.0","3.0","3.0","2.0","4.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Lo Alvin","Belgium","2013-04-28","BRU-KUL return. KLM service was top notch both ways. Flight attendants were very attentive and friendly they handled a few difficult and demanding passengers professionally. Food was okay. AVOD was okay but dated no touch screen and limited selection movies compared to other airlines. Missed my flight from AMS to BRU due to the short connecting time ground staff was excellent and helpful they put me on the next train to BRU. On top of that I have also received 50 euro discount coupon for next flight with them 10 euro meal voucher and phone voucher. Seat pitch was good I am 180 cm. Good value for money airline overall.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","B Brouwers","Netherlands","2013-04-28","I flew KLM to Amsterdam-Kuala Lumpur-Amsterdam. The seats are very good on the 777 the food is very good. The tickets were cheap. The entertainment system has a large choice is new and bigger than other European airlines. The cabin attendants were smiling professional and came around frequently with drinks.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Otfried Keller","Germany","2015-03-17","Trip from SFO-ICN- SIN beginning of February 2015. Very good professional Service from Stewardesses and from Purser. Pleasant environment throughout the long 15 hour flight. Asian Airlines know how to treat Customers. The Staff was extremely polite and respective. I will return.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Stephens","New Zealand","2015-02-24","CDG-ICN-AKL. The CDG-ICN flight was cancelled the day before and the reservations staff were unhelpful and uninformative about the replacement flight. It took 3 staff at check-in to sort out the new arrangements and I was sent backwards and forwards between 2 counters as this was done. It took a long time. Both flights were absolutely full so the cabin crew while nice and helpful were very busy. The cabin was a bit too warm on the CDG-ICN flight. The food was ok.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Coates","Singapore","2013-04-24","Thoroughly enjoyed SIN to Denpasar and return trip. Staff excellent in Business class. You will often find great prices on this sector as plane comes through from AMS. Have flown KLM a number of times to Europe through AMS and have found it well priced with good service.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Winw","Germany","2015-02-12","FRA-INC-AKL and return in Business. 2 Adults 1 Child 1 Baby (3 seats). 777 to INC with new seating mid week flight half empty staff excellent. Great flight. Old 747 to AKL but in upper deck. Biz full but staff again friendly and attentive. Meals all good to average for Business class. Service excellent (they happily delayed our meal due to baby needs - feeding etc). Top ups and service during the night. Return trip was same level of service. Few words about 1 night stopover in Incheon Hyatt hotel. Korean Air handled it well. We were transferred inside of 10 minutes of registering. Hotel room + restaurant 5 star - fully recommended. My wife and I were very pleased with all aspects of Korean Air.","","","Business Class","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","B Brouwers","Netherlands","2013-04-23","I flew KLM to Amsterdam-Havana-Amsterdam. The seats are good most of the food is very good. The tickets were cheap. The entertainment system has a big choice but is a bit old and small. The cabin attendants were smiling professional and came around frequently with drinks.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Helinski","United States","2015-02-06","As fans of Korean Airlines we were slightly disappointed by our recent flight New York to Chiang Mai Thailand. The staff seemed extremely tired and stressed. One flight attendant appeared not to understand English! While these long hauls are tough on crew this is what they do. The cabins were too hot for comfort the seat bottoms worn thin the passengers at capacity. The food was dreadful. Really we don't ever remember being served anything like this on Korean before. While this is economy class this is not a cheap-o airline.","","","Economy","","9.0","2.0","3.0","2.0","3.0","","","2.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alan Brown","Thailand","2013-04-21","MAN-AMS 19 April. Flight departed MAN almost 2 hours late due to late inbound arrival should have had 2.5 hrs to connect at AMS but by the time we deplaned had just 40 minutes to get from one end of Schipol to the other. My onward flight had already boarded but was waiting for the 3 passengers from the MAN delayed flight  otherwise it would have meant staying in AMS overnight. Food on board was awful (a piece of cake and a very weak coffee).","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","J Bayes","United Kingdom","2013-04-21","Whilst the service was reasonably good I have never sat in such uncomfortable seats. The 11 hour 20 minute flight from Osaka to Amsterdam on a Boeing 777 was the most uncomfortable I've ever been. The problem wasn't the leg room which was similar to most economy cabins it was the width of the seat and the actual comfort of the seat - it's the first flight where I've experienced backache. When I transferred in Amsterdam to a KLM Fokker 70 to fly back to Leeds it was bliss the economy seats were like padded armchairs. I've made a mental note never to fly in a 777 again unless there's absolutely no choice and the journey is of extreme importance.","","","Economy","","2.0","1.0","3.0","3.0","4.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","James D Reid","United States","2013-04-21","Flew Detroit-Amsterdam-Valencia returning via Valencia-Amsterdam-Atlanta from April 3-8. Flight over was Delta Airbus with Delta crew did not offer Economy Class seating. Overall good service food entertainment system. Return trip from Amsterdam to Atlanta was on what I'm guessing was a new KLM A330 aircraft with Economy Class seating and was exceptional in every aspect. The KLM staff are some of the best you will find. The food and drink kept on coming and was very good. Inflight entertainment did have to be re-booted once as some passengers screens stopped working but was only a minor inconvenience for those of us without the problem. My first time booking with KLM and I will certainly fly them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Ramos","United States","2015-01-26","I flew on Korean Air on all my trips to and from the USA (2x a year) in the last 4 years and I must say that there has been disappointments this last few trips I have taken most specially on the quality of food being served. It came to the point that I just usually consume the salads and fruits and not touch any of the main course being served. A general overhaul of the menu can do wonders to loyal customers like me.","","","Economy","","7.0","3.0","4.0","2.0","4.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Chris Kossak","Canada","2013-04-21","March 15th and 26th Canada - Amsterdam - Germany and return. Staff kind and attentive many smiles and polite at all times. The food offered is below standard. I'm not picky when it comes to airline food but even I was not able to enjoy any of it. All the food served was cold or undercooked. Other than that very smooth flights.","","","Economy","","7.0","3.0","1.0","1.0","5.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jez Tanaka","Japan","2015-01-19","FUK-ICN-AKL return. Old 747-400 on duty for this flight packed to capacity. AVOD outdated and very slow on this aircraft my sons AVOD didn't work staff tried many times to reset but couldn't get it working got an apology at end of flight (Luckily had own gadgets). Service efficient and quick to bring out what I requested. Food average but can't complain. Flights to NZL are full every day in my experience why not get a newer aircraft on this route? Basically ticket was cheap and you get what you pay for.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Bell","Thailand","2015-01-19","Flew BKK-ICN-YVR on KE660/KE071 on 31st December departure from BKK was delayed by a couple who strolled onboard 15-minutes after scheduled-departure carrying 4 bags of Duty-Free cabin-crew were extremely safety-aware checking twice that overhead-lockers were secure both before takeoff and again before landing! A tasty beef-stew was the Western-food-option on both sectors I was very impressed at the way the cabin-crew took extra time to explain the menu and wine-options to individual passengers this was after all only in Economy! IFE not a wonderful choice but overall I see why this airline has such a good reputation and will definitely be flying with them again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Dean","Australia","2015-01-19","KE928 Rome to Incheon 11 Jan 2015. Online check-in available 24 hours prior to flight. At airport very helpfully friendly staff. Staff said he would meet us at gate and give us onward boarding pass through to Brisbane. Had assigned seats we requested. Gluten free meal g/f sticker put on back of seat. Drinks order taken in advance. Very generous leg room for economy. Drinks always being offered juice or water. Cabin crew always in sight. Answered call bells promptly not that we needed to use them. Safe flight even with some turbulence.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Dean","Australia","2015-01-19","KE123 Incheon to Brisbane 12 Jan 2015. Generous leg room. Gluten free meals good cabin crew helpful and kind. Toilets clean. Cabin crew work extremely hard were always giving out juice and water and helping when needed. Very good option for Australia to Europe and back with connections and free stopover they offer.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Abdelmoteleb","Egypt","2013-04-17","Just returned from a round trip - Cairo to Calgary via Amsterdam. This was my first time on KLM and I must say that I was impressed. The crew worked hard on all flights and we were well fed and there were regular juice/water runs. On the Amsterdam to Calgary sector there were additional snacks and drinks available in the galley. Crew were friendly smiling and very accommodating not something that you always see these days on European airlines. The only thing I would say that could be improved is the selection of films/tv programmes on the inflight entertainment. Overall though a very good trip.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Robbins","Canada","2013-04-17","YYZ to AMS. In general the aircraft is very dated and the seats are among the worst I have experienced in recent history most major airlines replaced this style of seats years ago.","","","Business Class","","2.0","1.0","3.0","2.0","3.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Becker","Canada","2015-01-11","What used to be superior service has slipped dramatically. Have used Korean Air twice a year for the past 8 years to fly Canada to Thailand where we are expats. Customer service standards are lower food quality and service is poor. Was not offered a drink of any sort in 8 hours. Air crew did not know anything about transfers late departures on 2/2 flights. It is very disappointing to see Korean Air service dropped so much. Even the air crew does not smile anymore or offer assistance. 7 hours between meals no snack offered or available. They have lost my business especially after yesterdays lost luggage debacle. If you are looking for a quality flight don't waste your money. Cathay Pacific picks up where Korean Air has left off. Look for other airlines.","","","Economy","","4.0","2.0","1.0","1.0","2.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Jochem de Bruin","Netherlands","2013-04-17","AMS-SIN-AMS. Flights were very good. Both Flights on schedule. Flight attendants were friendly and service focused. Seat is fine leg room substantial. Good value for money. In my opinion KLM is a 4 star airline.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Burnam","United States","2014-12-29","My wife and I flew from Las Vegas to Incheon (KE005) and Incheon to Bangkok (KE657) on December 17 2014. Check-in at Las Vegas was quick and easy. Staff were very professional and polite. Our aircraft was a Boeing 777 from Las Vegas and the flight was completely full. I was very disappointed in Korean's B777 33 in. pitch in economy seating. My knees were jammed into the seat in front of me the whole 12.5 hour flight making for a very uncomfortable trip. I am 6 ft. tall and 33 inch seat pitch is just not enough space for the 12 plus hour flight. It was also very difficult to eat from the tray table when it is jammed into your lap contributing to a very bad flight experience. Korean Air seems to be missing the point when they skimp on customer seat space to enhance their bottom line in profits. Seat space is my only main complaint about Korean Air's commitment to quality of service. I might add that KE657 was an older B747 and to my surprise offered more seat pitch in their economy seating in the 6 hour trip than on their B777's 12 hour trip. From now on my airline loyalty will not be based on price but on seating comfort. Maybe flying an airline with premium economy class may be my next choice.","","","Economy","","3.0","2.0","5.0","3.0","3.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","C Young","United Kingdom","2013-04-16","Flew MME via AMS to NRT return. Outbound flight from Durham Tees Valley delayed by 20 minute because of snow storm still arrived plenty of time to catch my connection nice snack and drink service for this 50 minute flight. Amsterdam to Narita good service and FA's food good. Return delayed in Narita due to technical problem by 2 hours FA's good and very forthcoming with information about my connection flight good food decent. On arrival in Amsterdam missed my connection was booked onto the next flight given £20 for food and drink 50 euros off my next flight free phone voucher so I could contact home and free shower voucher to use with the mercury hotel. Overall even with the delay could not fault KLM's customer service.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","M Berge","United States","2013-04-16","Washington Dulles via Amsterdam to Nairobi. The service was very competent and friendly. We had a mechanical problem with the aircraft from AMS-NBO which caused a significant delay. KLM did an excellent job communicating with passengers finding a new plane and calling in a new crew. Fortunately I was able to use the lounge but had friends in economy and they were all pleased with the service.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Dean","Australia","2014-12-22","KE124 BNE to Incheon December 9. Check in quick given requested seats for all passengers. Boarding went smoothly. Cabin crew helped with hand luggage. Bottle of water cushion and blanket in seat. Very generous leg room. Throughout the flight the cabin crew were constant with serving drinks and snacks. I required a gluten free meal so cabin crew put sticker on seat asked in advance about which drink I wanted with meals. On arrival at Incheon complimentary stopover with dinner and breakfast included. Would recommend for passengers travelling on to UK from Australia.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Dean","Australia","2014-12-22","KE907 Incheon to London Heathrow as of my previous review we continued on to London - no complaints. Cabin crew worked very hard were courteous with a smile. They carefully for gluten free meals for us. Juice and water always available. Good leg room. Cabin crew always available or in sight.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","I de Hek","Netherlands","2013-04-16","Amsterdam-Barcelona and back. Really nice service friendly staff. The connection was not very cheap but it was worth the money. On the return flight the food wasn't quite tasty but that's not so bad. If you don't have to have all the free food and stuff it's better to just fly a Low-Cost airline. I recommend this airline!","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","V Jayant","United Arab Emirates","2014-12-01","DXB-ICN-DXB. Being vegetarian I was really scared to travel in Korean Airlines after reviewing various negative comments about their food and beverages. However to my surprise I was served very tasty pure veg meals throughout the journey. The crew were extremely friendly and helpful. There were very limited options in entertainment section with only few new released English movies. Overall very great experience on Korean Airlines.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Stan van Wijk","Netherlands","2013-04-11","PBM-AMS 747-400. Seats in row 64 and 65. Late departure due to sloppy work at embarkation not to blame the airline. Bumpy flight due to turbulence again not to blame the airline. Entertainment system is OK though there is a lack of choices when flying regular with KLM. Seats are diminutive for me (being 6 ft 5). Food and beverages are good. Staff is very friendly and professional.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Makiol","Australia","2014-11-20","Flew BNE-ICN-LHR return. Excellent on all four flights. I have flown KE a couple of times before and it's great to see that their high standards have remained in place. Cabin crew are wonderful very attentive and friendly. All meal options were available on all flights and it's nice have proper stainless steel cutlery. Hot towels distributed and regular drink and snack runs made throughout the flight. IFE may be limited for some however it didn't really bother me. Seats comfortable and leg room is among the best for economy class. Bathrooms were regularly cleaned and well stocked. The overnight in Seoul is very well organised provided with 4-star accommodation and really helps with jet leg. I noticed lots of fellow passengers were impressed with the layover experience also. Korean Air is a great airline and I will continue to support them.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","N Sundera","United States","2014-11-17","ATL-ICN-ATL on the A380 which is great aircraft. It is extremely quiet and in KE’s configuration spacious in economy with ample leg room. The crew were Professional hardworking polite and immaculately groomed. The inflight entertainment (AVOD) is excellent and the system is available for use even prior to take off. The catering was adequate for a long haul flight with two hot meals and a mid-flight snack provided though more frequent drink runs would have been welcome. The amenity kits with slippers are a nice touch. A minor criticism is the appearance of the duty free cart blocking the aisle after every single meal service. The duty free shop at the back of the A380 also seems utterly superfluous. ICN-CMB-ICN on the A330. Both flights were on time. Legroom was not as generous as on the A380 but adequate. The IFE is excellent. Crew were professional but lacking in warmth. Meals were disappointing – especially “breakfast” served at the end of a 9-hour flight when landing in Seoul – a glass of juice and a cold muffin. It felt as if KE's inter-Asia routes were a step down from their service to the US. Overall I was impressed with my flights on Korean especially with the proactive and helpful service provided by their call center in Malaysia even before my trip began.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Carl Baessler","United States","2013-04-11","Great flight from JFK NY to Schipol. Great service good hot food. Had to change flights for return folks at Schipol were very accommodating and courteous. Got back to JFK and realized how awful NY is compared to Holland.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","B Montalvo","United States","2014-10-28","I had the not so great pleasure of traveling on Korean Air from New York (JFK) to Seoul (ICN) Korea a 15 hour flight then a few days later to Hanoi Vietnam. I have flown other airlines internationally and have a good amount of experience to make comparisons. My flight departed New York around midnight which is when most people are tired and ready to get some well deserved sleep. A late dinner was being served around 1.30 am I was in a deep sleep at this time. I felt someone shaking me saying ""excuse me excuse me. You need to put your seat forward please"". Being shaken out of a deep sleep did not make me happy. I woke up initially wondering if something was wrong and found it hard to fall asleep after. I eventually fell asleep again. A few hours later I was woken up again in the same manner. At this point I was really upset and just kept thinking how annoyed I was with this airline. Airlines have the option to make the seat pitch on airplanes enough that it won't affect the passenger behind you when they put their tray table down for eating. Korean Air decided to put the seats closer so that they can add a few more rows this in turn means waking you up to put your seat back forward every time they serve meals. I will never fly Korean Air again there are too many options of airlines who space their seats far enough you that you can sleep with your seat reclined to enjoy your flight.","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","2.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Ida Staszczuk","Poland","2013-03-30","Warsaw - Incheon and back. Everything was so-so but the entertainment system was awful. I'm a music and movie lover so was quite dissatisfied to see such a poor selection to choose from. Also the airplanes were not the cleanest I've seen. Positive were the comfortable seats in Economy class I could even stretch out.","","","Economy","","5.0","4.0","3.0","3.0","2.0","","","3.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","I Cameron","United Kingdom","2013-03-30","NCL-AMS return. Full but comfortable flights. Cabin crew smart and efficient. Flights on time. Snacks a little disappointing but adequate. A very straightforward route to Amsterdam from the North East.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","3.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Heinert Joerg","Germany","2013-03-30","Flight 429 Amsterdam to Dubai 22/03/2013 dep 22.05 arr 07.30. Seat 8J economy comfort. All in all a pleasant journey with friendly and efficient crew marvellous (old) plane delicious dinner after departure and cocktail service and snack short before landing. The recline in economy comfort is helpful to relax and worth the 100 EUR extra for it. The seat is situated in the quieter part of the MD-11. The MD-11 is very roomy. A pity the aircraft will soon leave the fleet. The entertainment is a bit old and the screens small.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","I Rossler","Germany","2014-10-28","Flight from SEL to HNL on a DL Codeshare. Friendly check-in who gave me an exit row. On-time flight. Very service- minded and friendly crew. I have not seen any airline where they check the wash-rooms more often. Quite tasty Korean food and good choice of beverages. Despite of the fact this was an older 747-400 the experience was definitely positive.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Steven Pham","Vietnam","2014-10-05","ATL-ICN-SGN-ICN-ATL. I would definitely recommend this airline to somebody who doesn't mind about having inflight entertainment which is probably the worst among major airlines. Movies and music are very limited. That said the flight attendants are very attentive and English-fluent. Food is edible sometimes a bit hit or miss. The seats are not so comfortable on A330 since the aircraft is a little bit older. B777 and A380 are much more comfortable. The bathrooms at the back of the planes are often messy. To sum up I'll give this airline 3 out of 5. Since I flew economy class I do not demand much but there's room for improvement.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Lorang Grimaldi","New Caledonia","2013-03-27","A pretty good flight last year (July 2012) from Amsterdam to Narita. Excellent in-flight entertainment - not a lot of movies in French and no French introduction in general (which is pretty normal). I had problems with my headphones at the beginning of the flight I called for a stewardess. She came 30 mins after I called her with new headphones 10 minutes later. The seat pitch was not very comfortable for me. In conclusion KLM is a pretty good airline. This flight was better than my flight Paris-Tokyo on Air France.","","","Economy","","7.0","3.0","4.0","3.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Stephen D Gervais","Indonesia","2014-10-01","20/21 Sept KE 074 YYZ-ICN and KE 625 ICN-CGK. In spite of flying Economy Class my Elite Plus Sky Team Alliance status was recognized all throughout my 24 hour journey from Toronto Canada to Jakarta Indonesia. B777-300 aircraft on first leg had plenty of leg room with comfortable seat on the 13 hour flight. In-flight meals (3 choices) were very good. IFE had large selection. Cabin crew were first rate. The best duty free shopping experience in the skies. l had a 4 hour layover in ICN airport and enjoyed the Korean Air Business Class Lounge while in transit. 7 hour flight from ICN - CGK on A330 was equally comfortable with again great cabin crew. All flights departed and arrived on time. Korean Air is a great airline. I'm looking forward to my return journey in a few months.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Nigel Datta","Denmark","2013-03-27","Economy from CPH-AMS-SIN on Fokker 70 and B777. CPH-AMS good short flight on time and with a little snack. FA very friendly. AMS-SIN slightly delayed departure and arrival into Singapore but explained and kept informed. FA very friendly and with frequent drink patrols. Food was among better I have ever had in economy. Toilets kept clean. I didn't use IFE that much but seemed responsive and good with average content. The seats was really good. Slightly on the hard side and a footrest would have been appreciated. But compared to other airlines like Air France these seats feel vastly superior. Legroom also more than acceptable. In summary a really good airline that I would use without hesitation.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Pavey Thomas","Australia","2013-03-27","KUL to Amsterdam and return. Both ways very old aircraft. Poor food. On the return journey we were getting hungry waiting for the dinner service. Finally I asked the Purser when the dinner was coming to which she said it isn't! There is only one meal she said which was served at lunch time. For a ten hour flight we felt this was miserable.","","","Economy","","5.0","2.0","4.0","1.0","4.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","T Sachse","United States","2014-09-22","I have used Korean Airlines for Dallas to Bangkok (DFW-ICN-BKK) flights for 3 years. The airplanes and entertainment systems are excellent. I usually watch a few movies during the flights from Dallas to Incheon. The foods are great. The services are friendly. The ground services at Dallas and Bangkok are fast and friendly. The Incheon Airport is nice and clean.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","B Miller","United States","2014-09-19","Recently flew HNL-NRT-ICN-HNL. Haven't flown them in over 20 years and the service has only got better. All 3 flights were full and on-time. Upgraded to Prestige Class on the upper deck from ICN-HNL. Myself and 3 other pax enjoyed service with a smile throughout the night from a very gracious and hard working FA. My loyalty has been restored.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Tony Moore","United Kingdom","2013-03-27","Flew Manchester UK to Accra Ghana economy comfort. I flew economy comfort as a treat the service by the staff was excellent. My seat was great with plenty of leg room food brilliant with decent sized portions followed by plenty of drinks. In my opinion KLM is the best Airline in Europe Shiphol the best Airport in Europe.","","","Premium Economy","","9.0","5.0","5.0","5.0","5.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Mark LaPrairie","United States","2014-09-10","Business class BKK-ICN-IAD. Both sectors 777-300. Seats ok but nothing special. Not actually totally lie flat and lots of sharp edges. I wished I had elbow pads. On the regional sector BKK-ICN blankets are thin as tissue paper and the pillows are tiny - not too comforting for an overnight flight. Website said dinner was served BKK-ICN but it is actually a breakfast service before landing (which left me hungry for the whole flight). Drinks are served in glasses slightly bigger than sewing thimbles (TG does the same). I'm surprised cabin crew do not all go on strike for having to run back and forth to refill minuscule little glasses. Ridiculous. IFE not much to write home about. TV comedy channel limited to four meagre offerings and very little programming for children. I was quickly regretting not having a fully-loaded tablet for the three year old I was travelling with. The crew quite obliging and responsive to requests. Cabin was clean. Lavatories were regularly tied up by the cabin crew. Check-in agent in Bangkok barked ""passports"" to request our travel documents. I reminded him that he might want to start with greeting his business class passengers with a smile and a ""hello"". He apologized nd after that couldn't have been more helpful. KE uses the AF lounge in BKK. It is well stocked with drinks and snacks and very close to the gate. On the other hand the Prestige Lounge at ICN their flagship lounge left me with flashbacks of a college cafeteria. Noisy. Constant clanking of metal carts of staff picking up used plates glasses and cutlery. Food offerings very meagre and what there was in terms of food looked just foul - overcooked not much left in the trays and generally unappetizing. Seating was tatty. In the area where I sat several seats were torn. Someone from KE should fly 50 mins over to NRT and see how ANA does its business lounge which is tasteful. well stocked upscale and tranquil. Both flights were punctual. Bottom line: for what there is out there in terms of business class products both on the ground and in the air I wouldn't be rushing back to use KE again. I'd rather have a really nice seat and decent lounges than ads with ramp model walking flight attendants with geometrically placed sticks in their hair.","","","Business Class","","6.0","3.0","4.0","4.0","2.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Phan Gale","United States","2014-09-10","SGN-ICN-IAD. I am thoroughly impressed with the professionalism of the crew. They always manage to keep their lovely smile when talking to passengers. Planes were clean and huge legroom. IFE system was very responsive. The food was excellent too. I arrived at the airport feeling so fresh. 100% recommended.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","Alexis Etienne","United Kingdom","2013-03-25","AMS-BON (Bonaire). Very pleasantly surprised. First time with KLM and I did not expect much of the KLM economy product but it was an excellent flight. Fairly recent A330-300. Seats 2-4-2 - row 17 on the wings very quiet. Cabin could have been cleaner. Service excellent - Crew attentive and passing regularly with drinks. All requests executed with good attitude. Main meal Ice cream and evening pizza all very good for economy. Drink choice correct. Entertainment system easy to use with good and recent movies. On-time flight (incl the stop in Aruba). Definitely 4* airline.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Casper Yap","United States","2014-09-06","JFK-ICN A380 r/t and KUL-ICN B777. Standard Asian service with mainly female crew FA. They have beautiful traditional uniform and polite service. All efficient with English. The 380 plane obviously new and clean. Many movie and TV channels but lacked channels for my six year old. Food was okay and nothing to shout about last meal was 4-5 hours prior to landing. No local drinks to sample except for tea. Seats in Economy are never good for long flights and my back started to ouch after the flight. No problems using KE again in the future if price is competitive as it was this time. Bought tickets one week before trip. Full flight from JFK 70-80% from KUL.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","S Tait","United States","2013-03-25","Flew Business Class AMS-DEL as part of a DL itinerary on a 747-400. Overall excellent service and food. The cabin though is horribly dated. KL just announced an update starting this summer but it is seriously overdue. The decor seemed very 1980's to me. I haven't flown KL for a while and was delighted they are still distributing the delft Dutch houses. A very nice touch. Great professional in-flight staff.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Sandy Inerka","United Kingdom","2014-09-06","LHR-ICN-NRT Even though I am a Skyteam ElitePlus member I was not able to receive the services that I am supposed to be entitled to. With other Skyteam airlines I was able to receive services based on my status. In addition the seats were narrow and rather uncomfortable. Even though I logged onto the airline website just after the online check-in opened I was not able to choose either an isle or a window seat. At the airport I was told that travel companies book the window and isle seats beforehand. On a positive note the transit at Incheon was pleasant.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","1.0","0"
"klm-royal-dutch-airlines","/airline-reviews/klm-royal-dutch-airlines","KLM Royal Dutch Airlines customer review","E Cuignet","France","2013-03-21","AMS-SIN the food was inedible breakfast was as poor. Non working IFE. I was travelling with my son and wife and one IFE was broken while the other one would not respond to the remote control. KLM is the worst choice on Europe-Asia route.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","TK Hill","Vietnam","2014-09-01","SGN to IAD at the end of June and returned yesterday. My first task after wakening when after I arrive in Saigon is always to once again commend Korean Air for a job well done. It seems they get better every year. The FA's were cordial professional and friendly; the check in and boarding crew equally so. Nice clean 777 -300s on all legs (SGN-ICN-IAD and return). There's no way a journey from Saigon to Washington D.C. is going to be completely easy but the staff of Korean Air make it as easy as possible. I look forward to flying with them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Sorli","Norway","2014-09-01","XIY-ICN-CDG last week. The first leg was onboard a 13-year old A333. Flight was on-time food was acceptable and service impeccable. The second leg was on a new A380. Unfortunately the check-in systems do not work for people from outside Korea and hence I got an aisle seat. This was disappointing as 99% of the time I sit by a window. It was interesting to note that the past month the flight had been 40-60 min delayed every day from ICN while arriving on time at CDG most of the time. The same happened to us and I learned that was because of heavy congestion at the airport. This should be fixed if you ask me. The flight itself was very smooth food was great and enough to drink. I'm surprised that they are a bit cheap on drinks not giving a can of soft drink but just a glass. Makes you feel less worth in many ways. Smooth landing at CDG was nice.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jeremy Sampson","United States","2014-08-26","Thoroughly impressed. The customer service was first class the staff excellent and the planes were a joy to fly on. I am an American who has lived in Asia before and flown on Cathy Pacific JAL PAL ANA. I have to say I was excited to get to fly on the A380-800 twice during my most recent trip. I flew from the US Charlotte to Atlanta to Seoul then to Cebu Philippines. I flew on a 747 from Cebu to Incheon and was given an exit row seat during check-in. I am 6 ft 3 and the staff member asked if I would mind sitting in an exit row. She said there would be plenty of leg room for me. I was very pleased when I realized I was on the top deck with almost no one near me and even given a pod-like seat that reclined into a bed for the 4 hour flight! On the long flight from Atlanta to Korea which was over 14 hours the service was impeccable the stewardesses were nice and the food was good. I would highly recommend this airline. The movies and in-flight entertainment were also very good and a suitable selection with various languages. My flights were July 29 and I returned Aug. 12th. I will definitely fly Korean Air in the future!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","E Roberts","Thailand","2014-08-18","I flew Bangkok-Incheon-Dulles return and was impressed as always. As an American who has lived in Asia for some time I have flown across the Pacific many times and I always fly Korean if possible. There are numerous entertainment options and the system is easy to use. The food and beverages are great. The only airline I have found to have better food is Asiana and that doesn't mean Korean food is unsatisfactory just that Asiana's is incredible for economy class. I have always had positive experiences with ground crew and FA. The service is pleasant attentive and prompt to meet my needs. On a previous flight that connected with an American airline the Korean ground crew went out of their way to address a mistake made by the American airline's staff. Economy seats are comfortable and more spacious than I expect for economy. Even when I have a sport coat to hang I find that I am not cramped - and I'm 6'1"".","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Bromley","Australia","2014-08-18","I flew from Brisbane to NYC on 15th July 2014. Flight was smooth. However the negatives: Their meals are not edible. I was served beef noodles which were overcooked and mushy I called an attendant and told her I could not eat it and she said there was no more chicken so there was nothing more to give. Drinks: They were slow to serve. Flight attendants did not co-ordinate the service to serve coffees when passengers were eating their desserts. Flight attendants speak English but are very difficult to understand. In fairness they do give you a smile which is good. Seats: Well I was in economy so I accepted that it was not as comfortable as business or first class. However it was painful when sitting. Seats need more cushioning.","","","Economy","","5.0","3.0","2.0","1.0","5.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Lin","United States","2014-08-06","LAX-ICN July 7 2014 on KE018. ICN-RGN July 8 2014 on KE471. RGN-ICN July 22 2014 on KE472. ICN-LAX July 23 2014 on KE017. Flew LAX - Incheon then Incheon - RGN. Return 2.5 weeks later. LAX - Incheon watched 3 great movies and a fun Korean drama. Most of Incheon - RGN and the return trip I slept. Staff left meal for me when I was asleep and it still tasted ok when I woke up and ate it.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Bennett","United Kingdom","2014-07-31","LHR-ICN-LHR. I have flown this route a number of time with British Airways and it was with some reluctance I booked my most recent trip with Korean Air based on the schedule they offer on the service. Well I have to say that I was extremely impressed with the service. Less seats in the Business Sections mean the cabin feels more spacious and the seat itself was bigger and more comfortable. The service from the cabin crew was excellent very attentive and keen to ensure I was looked after. Plenty of choice on the in-flight entertainment and the food was definitely better than what I have experienced with other airlines. The only negative would be the lounges both at Heathrow and Incheon - they are not quite up to the standard in terms of food being offered.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","W Choi","Singapore","2014-07-31","KE0642 SIN-ICN May 12 2014. KE043 ICN-SIN May 18 2014. KE0602 HKG-ICN Feb 23 2014. KE0643 ICN-SIN Mar 2 2014. There was a strong sense of service onboard the plane. Flight attendants welcome you with a positive energy and friendliness. They are very attentive taking care of your needs. I remember a flight attendant finding me and thanking me for taking their plane. They didn't do this with everyone. A minor detail but is much appreciated is the multimedia system. You can start watching movies as soon as you take your seat. No need to wait until plane is airborne.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Hall","Australia","2014-07-29","The flight was quite great. Mostly a smooth ride and very reasonably priced however the food was disgusting. I am a vegetarian therefore had special requirements. I also found that once meal time was over the air staff were very absent therefore making it awkward when you wanted water or another beer. All aside I would definitely fly with Korean Air again.","","","Economy","","8.0","4.0","3.0","2.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Baker","Australia","2014-07-29","Brisbane - Incheon - Toronto June 19 / Toronto - Incheon - Brisbane July 11. All flights were full with not a seat to spare. The service on all flights was excellent with pleasant helpful attendants. The service seemed immediate always -","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Catchings","United States","2014-07-27","Flew the following flights round-trip ATL-ICN-DPS. KE036 - ATL-ICN 7/10/14. KE629 - ICN-DPS 7/11/14. KE630 - DPS- ICN 7/19/14. KE035 - ICN-ATL 7/20/14. I would not recommend taking a red-eye with Korean Air. For reasons unbeknownst to me they leave the neon lights on in the cabin for the first two hours of the flight when it's obvious the majority of passengers wish to sleep. When asked about this all they could give me was some canned ""the captain decides this"" response. Window seats are not comfortable as well as it is difficult to sleep in them. If you're a westerner In-flight entertainment is practically non-existent. If possible I would suggest using Virgin Australia for your Transpacific flights out of the US as the comfort of their aircraft cabin management processes and in-flight entertainment are far superior to KE.","","","Economy","","3.0","3.0","3.0","4.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Karl Parkes","Australia","2014-07-22","SYD to LAX July 2nd on KE 122 and KE 61 then return on July 17th on KE 18 and KE 121. On all legs staff were friendly and competent and kept snacks drinks etc. available at all times. Aircraft was kept clean inflight entertainment top class and legroom excellent for me who is 6ft 5 ins. Food was adequate but only two courses offered. Take it or leave it. My first time with Korean and satisfied.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Shen","Japan","2014-07-20","KE024 from SFO to HND via ICN on July 18-19 2014. I've been a loyal customer to Korean Air for the past 3 years. Despite living in Japan I would fly to Incheon just to fly with KA whenever I returned to the US. However I'm extremely disappointed with my most recent trip. I'm not sure if there was an internal reorganization or a cutback of some sort. From check-in to the business lounge all staff seemed irritated and overwhelmed and it wasn't even that busy. I always fly business class but I was certainly not treated as a business class customer. In my opinion the ground staff needed to be retrained in customer service.","","","Business Class","","7.0","4.0","2.0","3.0","2.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Terry","Australia","2014-07-20","Brisbane - Incheon - Narita - return. Out of the four legs 3 were delayed due to operational issues. Inflight entertainment selection is very limited. Aircraft cabin was clean and ""fresh"" economy seats uncomfortable on all A/C types. Inflight service was average with the crew very inattentive any a very bland selection of inflight meals. Korean Air Excellence In Flight? I don't think so. My personal opinion if you had a choice Korean Air are acceptable (just) but if you have the option try Singapore JAL or Qantas first.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Joseph Goh","Singapore","2014-07-17","Took Korean Air the first time from Singapore to Hokkaido and back. Was surprised that it only allowed 1 piece of check-in baggage which caused a lot of inconvenience for me and my fiancee. Plane was clean and the staff provided good service. Food could be better but still edible. The 1 check-in luggage policy really lowers my impression of the airline.","","","Economy","","6.0","4.0","4.0","3.0","4.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Kent","United States","2014-07-17","Flew from Chicago to Incheon and back last week. On both legs we were very pleased with experience. Service at check in counter is excellent. Cabin is meticulous and kept that way. Seats are comfortable for economy class with plenty of leg room even for tall person like myself. The staff are well groomed friendly smiling and attentive from beginning to end. Even after 13 + hours on board they look as fresh as ever. Puts average US frumpy flight attendant to shame. Food service was good as well with meals or beverages served every two or three hours.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Oscar","Philippines","2014-07-15","JFK-ICN-MNL. I'm usually a fan of KE but the Prestige service on the red-eye was not quite up to standards. They serve ""supper"" at almost 2.30 am when I think full dinner service should apply immediately after take off. You're paying big bucks here no one wants a lousy 1-course supper. Then breakfast after 4 hours. Then you get to the KAL Prestige lounge at 4 am and there's nothing no meals no people to clean no proper snacks. They should learn from Emirates if you are a major airline serving the whole wide world your lounge should be fully- operational 24/7. Very mediocre experience.","","","Business Class","","6.0","5.0","3.0","2.0","3.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Marmion","Australia","2014-07-15","I flew Sydney to Seoul LAX through to Sao Paulo July 11 2014. First time with Korean Air and I am very impressed my trip was a dreadful 40 hours but it was made easier by the friendly and prompt service of the cabin crew who adorned their guests with smiles. The inflight food was good inflight entertainment the same. Only bad things were: Good legroom but harder than normal seats no salt and pepper with food and no transit directions at LAX.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Davalan","Philippines","2014-07-15","MNL-ICN-LAX-YVR-ICN-MNL. Checked in at NAIA terminal 1. Check-in was fast tons of counters were open. KE flight 624 to Incheon was great. Given a blanket and a pillow together with headsets. They wake you up if you put a sticker on your headrest if its early morning breakfast. We arrived in Incheon waited 10 hours for our connecting flight with KE017 to LAX on an Airbus A380-800. Left Incheon at 3.30pm Korean time. They also had headsets pillows blankets and amenity kits though the amenity kits only contained slippers and a toothbrush. 2 hours into our flight they served us early dinner the food was excellent flight attendants were so kind and friendly. 3 hours after dinner they served food again every following 2 hours they'd go through the cabin and serve peanuts and beverages. An hour before we landed at LAX they served breakfast. Took our 2nd to last flight of trip which was Vancouver-Incheon flight 72. Service was the same to LAX. When we arrived back in Incheon we went through security for our final leg which was ICN-MNL we waited just an hour. Service on flight 623 was the same as on 624. I recommend Korean Air.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Purna Ananth","India","2014-07-08","KE 601 from Seoul to Hong Kong: On time somewhat bumpy ride but quite satisfactory in all respects. Crew served well special meal as ordered were friendly and willing to help. A330 cabin was clean spacious. Crew handled a bunch of difficult Chinese passengers well. But a notch below their Korean cousins Asiana.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","TK Hill","Vietnam","2014-07-06","SGN-IAD: The usual excellence in flight and on the ground. Helpful charming and professional staff. Spotless 777 ER from SGN to Seoul and from Seoul to IAD. More than adequate legroom. If only the guy in the middle seat hadn't insisted on taking half of mine! The Prestige Lounge in Seoul was however a disappointment offering meagre choice of cold food and very generic decor. But the coffee was terrific! Will use KAL again and again.","","","Economy","","9.0","4.0","5.0","0.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K Pardoe","Australia","2014-06-30","Travelled 3 times SYD-ICN FRA-ICN and ICN-BNE. All 3 flights lots of leg room. SYD-ICN the crew were fantastic continuously bringing soft drinks/water around. FRA-ICN on an old 744 sitting near the back and it was very noisy. Crew allowed many passengers to have carryon baggage on the seats next to them as we came into land. ICN- BNE similar to previous flight but a bit stricter with bags on seats. Flew out in May and back in June but very little had changed on the in-flight entertainment.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Park","Switzerland","2014-06-23","ICN-ZRH. Last month I moved from Korea to Switzerland. The fleet was Airbus 330-200. It was quite good but the problem was the bathroom. It seemed like a new plane but the smell of the bathroom was bad. However their service was really good. The AVOD contained various movies music and games. Also the seat has a USB outlet so it was possible to charge my phone. But the value for money was very bad. I know that a one-way ticket is quite expensive but paying 2000 USD for a 10 hr flight is unacceptable. I will use Qatar or Finnair instead of Korean Air.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","3.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","V Naidoo","Australia","2015-06-20","My recent return trip from JNB to DUR, MN603 and MN612, respectively, was punctual and uneventful. While the seats were a little cramped, I couldn't complain since it was a budget airline. Service was good and I especially enjoyed the jokes made by the flight attendants during their announcements.","Boeing 737-800","Solo Leisure","Economy","JNB to DUR","7.0","3.0","5.0","","","4.0","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Lee Matthew","Hong Kong","2014-06-20","Flew from Hong Kong to Paris via Seoul return in June. Great seat pitch. If you like Korean cuisine you will love the bimbimbap. Inflight entertainment is sufficient with large individual screens. What distinguishes Korean Air from other airlines is its cabin crew. All crews are very friendly attentive with above average English. Definitely recommend!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Chapman","United States","2014-06-04","LAS-ICN-MNL-ICN-LAS. The flight left late Friday night which is great as it allowed me to work all day and still eat dinner and head to the airport for my flight. The aircraft was fairly new or at least it seemed new. The interior was clean and spacious. What I liked was that there is a channel that allows you to get a pilots view of takeoff or you can see underneath the aircraft while taking off. This channel does not stay on the entire flight but it is a pretty cool thing to see. During the flight they gave us a little travel kit with eye cover and slippers a toothbrush a a little thing of toothpaste. I know this is pretty common but it's a nice touch. On the Vegas-Seoul flight I had the Korean meal. They have a selection of Korean beers. The inflight entertainment has many options in English/Korean and Japanese. I was able to watch some pretty new movies. Each seat also had a USB outlet to keep your phone or tablet charged during the flight. I had this on all 4 legs but I guess is only on certain flights. I found the crew very friendly and full of smiles they are quick to assist if you need help or just want a drink. They come through the cabin frequently with water/OJ or juice and are pleasant to talk with if you aren't shy with them. My only complaint is this it's not Korean's fault as I also had this issue on ANA and EVA but the 777 is not designed with an overhead seat vent so I always get very hot and sweat on these flights as it's controlled centrally within each area of the cabin. Throw in 12 hours in the same seat and it can get pretty uncomfortable All in all I'd say a good experience on a high quality airline. I love that they fly directly to Vegas.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Andrew Gill","United Kingdom","2014-10-13","Flight JNB to CPT and return a few days later. Full planes on time clean and friendly staff. What more do you need?","","","Economy","","10.0","","","","","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Rosanne Morkel","South Africa","2014-05-05","I was booked on flight MN595 from Lanseria to King Shaka Airport Durban on Wed 30th March to urgently get to Durban. We were due to leave at 2.40 which would have given me sufficient time. I had to take annual leave in order to be at the airport on time and then when it was time for our flight there was not a plane in sight. Some passengers had been sitting there since 10 am that morning. I finally after a 7 or 8 hour delay arrived at King Shaka Airport at approximately 10.30 that night and then had to try and find a shuttle. Never again!","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Richards","Indonesia","2014-06-04","Flew economy RT from CGK to ICN. The A330 to ICN showed signs of significant ageing (yellowing interior worn seats filthy bathrooms). The B777 on return was generally comfortable. VOD was large and responsive but selection limited. Disappointed by the baggage allowance of 1 bag per pax (except to USA) additional bags $100. Flight attendants were direct and the food service was too long leaving finished meal trays on our laps for over 30 minutes. Overall my expectations for the inflight experience staff friendliness and efficiency were greater than what was delivered.","","","Economy","","7.0","4.0","3.0","2.0","3.0","","","3.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Nazreena Khota","South Africa","2014-04-08","I was booked for a flight at 18.10 on 1/4/2014 giving me sufficient time to be in time for my nieces wedding at 8.00. My flight was delayed 3 times and finally only left ORT at 8.40 needless to say I missed the wedding. Kulula did nothing to compensate us for the inconvenience we suffered. I will never fly with them again.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Brown","United States","2014-05-23","SFO-ICN-PEK XIY-ICN-LAX. Due to the many changes in itinerary aircraft equipment and seat assignments made by the airline I had 45 mins minimum connection time in Seoul which did work barely as the flight was on time and the connecting passengers were escorted from the arrival to the departure gate. The return leg departure time for the flight from Xi'an to Seoul was brought forward without previous announcement (although this is part of their terms of service). I had previously been obliged to change my itinerary to return to LAX instead of SFO when this flight had originally been re-scheduled to depart later. Now I find with the revised earlier departure that I could have taken the SFO flight after all and made my connection back to SFO. I did get a free pass though for the Prestige Lounge for the 3.5 hour layover. The return flight to LAX was on a packed A380 and the cabin staff were completely disorganized rushing individual meals from one end of the main cabin to the other. The meals were okay but not served up to the standard of their competitor Asiana Airlines. The traditional decorum of the cabin staff wore thin dealing with a huge Chinese tour group who had probably never flown before. The leg room is restricted by almost 2 inches due to the thick airline sales catalogues that they cram into the seat pockets. I was further delayed at immigration since the airline somehow had omitted to tell the US authorities about the changes in flight numbers.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","J Ries","Australia","2014-03-21","Through entirely my own fault I arrived at the check-in desk 20 minutes before take off which was clearly too late to drop off my luggage and board. I was expecting to buy entirely new tickets but instead they only charged me R35 to go on the next plane 50 minutes later! Service was excellent on the plane too and we actually arrived 10 minutes early at my destination. Won't hesitate to fly them again!","","","Economy","","10.0","","","","","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Ridwaan Davids","South Africa","2014-01-21","We travelled with Kulula as our local flight to ORT for our onward international flight. Flight was on time and the plane was full and a bit stuffy. At the time that we booked the prices were quite expensive. Flight was ok.","","","Economy","","4.0","","","","","","","1.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Carroll","United States","2014-05-21","CNX-ICN-LAX round trip ticket. Taxi to airport involved in a bad accident. 2 hour Police delay caused me to miss my flight at CNX. Due to a long layover in ICN I was able to book a flight on another airline to ICN in time to catch my flight to LAX. Korean Air refused to allow me to check in. Said that since I missed my flight segment from CNX-ICN my paid ticket was cancelled. I had to pay an additional $1400 for a one-way ticket to LAX. KoreanAir also cancelled my return tickets from LAX- CNX which caused me to purchase an additional return ticket. ""On a different airline of course"". Korean Air refused to reimburse me for the round trip tickets they cancelled and kept the money. I had trip insurance for the flight but Korean Air refused to provide a statement that they did in fact cancel my tickets until after the insurance filing date had expired so I was unable to file an insurance claim. Korean Air caused me to pay the equivalent of 3 round-trip tickets. The customer service was terrible and their explanations changed with every coorespondence. Knowing that Korean Air can cancel paid tickets on any pretext and strand customers in a foreign country unless they purchase another ticket is a serious concern. I have flown Korean Air on several prior occasions and was always satisfied but I will never fly Korean Air again.","","","Economy","","3.0","4.0","4.0","4.0","5.0","","","1.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","D Stebeleski","Uganda","2013-08-08","Just flew Cape Town to Durban and was impressed. When I arrived the computer system was down and was told to return an hour later as they were dealing with the earlier Johannesburg check in manually. When I returned the computers were back and we had usual check in. All staff friendly plane only 20 mins late 20kg or free checked luggage plane clean and new luggage out right after arrival only gripe was limited seat space I'm 183cm so its a usual problem. For the price I am happy and would fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Hollifield","South Korea","2014-05-16","HND-GMP was purchased as a JAL codeshare. Korean Air product was excellent. Definitely a step up from our GMP-HND flight on an ancient JAL Boeing 767. The KE flight was on a 777 with AVOD and excellent pitch and clean cabin. Cabin crew pleasant polite and efficient. The food was normal Korean Air bulgogi. You have it a thousand times but it always tastes pretty good! The negative aspect comes in the codeshare experience. As we purchased on Japan Airlines website Korean Air effectively shut us out with our elite status - no Morning Calm number on the reservation no Morning Calm mileage no Morning Calm preferred bag tags. We were actually seated on the very last row on a 750$ RT Y fare class ticket. We checked in at two hours like all Koreans do and were told that was ""the best seat."" I do give Korean Air staff one negative comment. The baggage handling at Gimpo was the slowest I've ever seen. I believe that Korean Air should have understood their timing better. Our flight arrived at 10:15 but our bags did not arrive until 11 PM - and Gimpo Airport is tiny. As such we (and the entire plane) missed the last buses to Seoul/other areas and and to pay for an expensive taxi. I really feel that as KE is so customer focused that they dropped the ball on this one. I know that it's part of the risk you take but Korean Air is usually good about those kinds of things. 50 minutes should have been enough time to get bags and out of tiny Gimpo Airport. I've never code shared before but after this experience I am completely against it. Perhaps I miseducated myself but codeshares are not worth it.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","A Learmont","Switzerland","2013-01-11","Cape Town to Johannesburg Lanseria on 03 Jan 2013. Flight was supposed to leave at 15.50. Received an SMS that the flight had been delayed to 18.00 then further delayed to 20.00. When I arrived at the airport to check in told that the flight was delayed until 00.45. No information coming out of the Kulula desk other than mixed reports. The only compensation we received was a meal voucher. Flight further delayed until 01.30 in the morning. The Kulula desk took our details and assured us there would be a taxi at the other end. When we arrived at Lanseria airport - no taxis in sight. When the 'shuttle' arrived it was a lone taxi driver. At no point did we receive any apology or plausible explanation. On top of that the 'quirky' in-flight announcements were not funny (not at 01.30 in the morning). I will never recommend this airline again.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Charles Kennedy","United Kingdom","2014-05-08","BKK-ICN-LHR. It seems Korean Air are mostly using their still-substantial 747 fleet on regional routes rather than upgrade the business class to a full-flat standard as found on their more modern long haul fleet of 777-300ERs. So while the hard product is a little old-fashioned the aircraft type on the Bangkok to Seoul leg is still the Queen Of The Skies (although I think it depends on the day). With some decent snacks in the Air France lounge and a midnight departure a couple of meat lollypops and a green tea was enough for supper with sunrise came a full Korean breakfast. The six hour transit at Incheon sped by in the luxurious lounge. Shower facilities were particularly welcome. Descriptions of cabin crew on Asian carriers as robotic are exaggerated anyway but on the long daylight flight to London the hard working all-girl crew were approachable witty and kind as well as having excellent English skills. The bibimbap main course was extremely tasty and the second service before landing also good. Flat bed seat as comfortable for sleeping as my own bed. Surprisingly light on entertainment options but I was happy to read my book. We landed a few minutes early. Only complaint is that the airline has moved from T3 across the field to T4 which is neglected by the Heathrow Express train service into London. Great experience on Korean Air and will go out of my way to fly with them again.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Merle Smith","South Africa","2012-09-23","I had the misfortune of flying on this airline on 31st Aug from Durban to Joburg where I was catching an International flight. As usual Kulula were running late half an hour in this case with no explanations and no apologies. I had half an hour when we landed to get my case and run to the international side to book in! Now I have to fly back with them on my return ticket on Monday. I have flown with them before and 9 out of 10 times they are late. Never again will I fly with them!","","","Economy","","","","","","","","","1.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Lynette Wright","South Africa","2012-03-16","I took two elderly ladies one of 80 to Cape Town Airport flying to Lanseria. They had two suitcases and two bags. Firstly told they were only allowed one piece of luggage each and were expected to pay R350 for the other 2 bags. I asked if there was assistance or a shuttle to the plane and was told no. They were not assisted with lifting heavy suitcases and had to walk with these heavy bags. Half way to the departure lounge the one lady was unable to walk any further and had to order a wheelchair which she waited ages for. Their seats were changed they were assisted both of them now in wheelchairs. I was disappointed in the lack of care and compassion shown by staff.","","","Economy","","4.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Nicola Origgi","","2014-04-30","Flown on the A380 from LAX to Incheon last October. Business class is located in the upper deck and the overall experience was something to repeat. Great service great IFE with a wide selection of movies and shows not only in English but also in Spanish and Italian. There is very nice bar in the back of A380 where a wide range of tasty and perfectly prepared Martinis are served. It's a good spot to meet some other fellow passengers and to exchange a few words. It reminded me of when traveling by plane had its glamour.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Mohammed","United Kingdom","2015-07-10","Gulf Air Heathrow lounge very nice and professional service. The service was excellent on the flight, cabin crew very friendly and professional. The choice of meals was very good as were the meals themselves. They offer no alcohol on this flight but for me that's not a deal breaker. Great choice of other beverages. Downsides were that the inflight entertainment wasn't operational (I had my iPad, so again didn't affect me) and the aircraft was outdated. Apart from that I will be flying them again, as they beat the likes of British Airways, Virgin and the US airlines on price. ","Boeing 777","Solo Leisure","Business Class","London to New York","8.0","3.0","5.0","4.0","1.0","5.0","1.0","5.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Peter Blakemore","United Kingdom","2011-10-10","Flew Jo'burg to George with Riviera Travel Tour Group. A typical no frills Airline but Staff were attentive and provided an amusing commentary during the flight which everyone seemed to enjoy.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Chua","Canada","2014-04-29","April 7 YVR-ICN KE 072. Apr 8 ICN-MNL KE 623. Return April 21 MNL-ICN KE 622. April 21 ICN-YVR KE 071. I was impressed by the hospitality and great service of the stewardess. They were efficient friendly and helpful. If there was turbulence the captain gave us a warning right away. The leg room was good enough. Time of arrival was on the dot. Plus Incheon Airport was fabulous. Great shopping area. I wish I have a longer layover time. I highly recommend this airline to those who are flying to Asia.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Rene Massot","Thailand","2015-07-09","A nightmare trip. First flight had nearly 2 hours late. Paris airport said to us that the crew arrived late to the plane and it was true, we coud see them arrive late at boarding gate. Kuwait to Bangkok was delayed 11 hours,  all people had other connections missed them. I had to find a room late in Bangkok and wait the day after to come back the city - I live in northeast Thailand. It's like Kuwait Airways don't care about their customers.","","Solo Leisure","Economy","Paris to Bangkok via Kuwait","2.0","2.0","3.0","3.0","1.0","1.0","1.0","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Keroline Marquez","Italy","2015-07-05","The flight was delayed for two hours before departure from Rome and then upon arrival at Kuwait International Airport at 20.00 (8pm) the flight to Manila with a stopover at Bangkok at 23.25 (11.25pm) was delayed until the next morning at 7.30am. I was forced to wait at the airport, they offered us food at 3am in the morning. Finally the next morning the check in started at around 7 in the morning but for some reason they decided to delay the departure at 10.00am. It was a terrible flight and wouldn't recomend it. My flight from Kuwait to Manila was delayed 10 hours and they didn't manage to offer us hotel accommodation. The food was ok, the crew were nice though the airplane inside was outdated.","","Solo Leisure","Economy","Roma Fiumicino (FCO) to Manila Ninoy Aquino Airport (MNL)","1.0","2.0","3.0","3.0","1.0","1.0","1.0","2.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","A Langenhoven","South Africa","2011-09-01","Cape Town to PE my first time flying with my 11 month old baby. I requested a porter to help push the trolley. At check-in I was not asked if I needed a porter I did not know that I had to ask. When I boarded the plane they gave me a window seat next to 2 other passengers. Fortunately the flight attendant offered me a seat for myself and my baby alone.","","","Economy","","8.0","","","","","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Adam Miller","Australia","2011-03-02","JNB-DUR. Easy check in friendly staff. Flight left on time and landed early in Durban. Very good value for money .Domestic travel within South Africa has become efficient and very competitive.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Sean Tan","Singapore","2014-04-28","Flew from Singapore to ICN and back in 777-300. My first time flying with Korean Air. Overall service is ok. It is the minimum what a premium airline would provide. My flight to ICN departed after 10pm and they served dinner at about mid-night. Only turned down the lights at about near 2am and woke us up at 4am to prepare for landing. No snack was served before landing at ICN. I would have preferred they serve us a snack after take off and breakfast before landing. The timing for serving food on the return flight was also a bit odd. Took off at 2pm and served us lunch at about 3.30pm. Then a snack at 5pm just before landing. Flight attendants also did not serve drinks throughout both the flight. Only during meal times. In flight entertainment was ok. Small movies selection. Took Singapore Airlines a few weeks before this flight. I must say SIA is a lot better.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Sreekanth nallamalli","India","2015-06-14","The flight was good but was outdated, the entertainment system was not working in some seats. The food was great and the crew friendly. It was good value for money.","","FamilyLeisure","Economy","New York to Chennai via Kuwait","7.0","4.0","4.0","5.0","1.0","4.0","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Mendonca","United Arab Emirates","2015-04-27","Flew on a Boeing 777-200ER (9K-AOB). The aircraft cabin shows its age and IFE exists but is luck whether switched on or not. In my case it was on movies were in a loop system and I was so excited it was working but sadly the audio did not work. There is no point of offering good quality headsets if the IFE audio doesn't work at all. Food was of excellent quality but less portion (Ordered a vegan meal without dairy products). The cabin staff 12 of 13 were only men on this flight and service was just fair and whatever meets with minimum requirements. There is an exception of the occasional friendly crew who is nice and pleasant. Would I recommend it again? Yes! But please calculate your trips so that you fly the newer aircraft and your experience will be pleasant and enjoyable.","","","Economy","","7.0","4.0","3.0","5.0","1.0","","","3.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Irene Hockley","Australia","2011-01-09","Johannesburg to Port Elizabeth return. Plane was on time staff was fantastic and my granddaughter had a fantastic time as well. Returning to JNB check in at Port Elizabeth airport was a bit hectic but the flying experience was spotless! Made a short Port Elizabeth vacation exceptional.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Obermann","South Korea","2014-04-27","Traveled ICN-FRA-ICN in 747-400. I flew this route several times last year. Seat comfort entertainment system check-in service and punctuality were all good. Western food in economy class is consistently bad. Cabin crews are friendly cabin service is fair average. Safety checks and safety attitude of cabin crew is below standard.","","","Economy","","6.0","4.0","3.0","2.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","N Halperin","United Kingdom","2015-04-23","LHR-JFK JFK-LHR. 777 both flights. Knew what to expect from previous reviews but mainly all I cared about was that I got there and without problems which I did. However IFE not working on either leg and neither were most other passengers. This would be ok if their phone policy was that it needed to be switched off for the duration yet I saw flight attendants using theirs. Seats had a fair bit of legroom and reclined however were quite hard. Food better than expected and quite a bit of it. Cabin crew did a lot of drink runs but be aware that they do not offer alcohol. If you can get a good price with this airline I would say it's worth it but I'm unsure if I would fly again.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Yuda Chou","Germany","2010-07-30","DUR-JNB on Kulula during World Cup. Kulula give you assigned seat numbers. Ground staff and FAs very friendly with their notorious humorous announcements. 737-700 quite new and clean. Flight on time food and drinks for extra charge not too expensive though. During our online booking we had already added extra kilos to our baggage allowance so no hassle with the weight of our luggage at the airport.","","","Economy","","8.0","","","","","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","G Nishihira","","2010-07-15","DUR-JNB Flight initially posted with a 20 minute delay. This kept being updated as the departure was further delayed. Uneasy with the increasing delay - 50 minutes total but I'll give them credit for constantly keeping pax informed. Being that this was during the World Cup I can accept a 50 minute delay. Fare was most reasonable and no problem with checked bag. Would fly them again.","","","","","4.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Lavigne","Canada","2014-04-24","Two recent flights in economy were excellent. Kansai to Seoul and Seoul to Sydney. Flights were on time service was friendly and efficient. Both A330s were new and spotless with plenty of leg room in economy. in flight entertainment is the best I have seen anywhere. The Korean food served was superb. All in all a very good first impression.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Graham","United Kingdom","2014-04-21","London to Auckland and return. All faultless. Flights on time amenity kits hot towels and decent food. The crew worked hard throughout the flight regular water rounds and snacks on offer. We were not put up at the Hyatt this time but the Ramada Songdo a little way out. This is my second time with Korean and I look forward to flying with them again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Larce","United Kingdom","2015-04-19","Flew to Manila via Kuwait and Bangkok. Firstly our flight was delayed by an hour at Heathrow Airport. This didn't bother us too much at the time as we had no sleep the previous night so were happy to sleep off the delay and it also meant less waiting time at Kuwait for our connecting flight. Secondly my husband and I felt like we were back in the 90's with the state the plane was in. IFE was provided using very old dated TV's and my TV for all legs of the journey was not working. Next and this had to be the icing on the cake our flight from Kuwait to Manila was delayed by 8 hours! Thankfully we were provided food and a hotel room. We had to contact our relatives in Manila to cancel all plans made for us as instead of arriving at 4pm we would be arriving at midnight. On the way back from Manila to UK our flight was again delayed. We spent over an hour in the waiting lounge in Manila and another hour or so on the plane in Bangkok. My seat recline did not work for both connecting flights (Manila-Kuwait and Kuwait-UK). Again my IFE was not working. I noticed when leaving the plane flight staff were not friendly at all. As courtesy when leaving the plane I always say thank you to the staff and the response I received was a head nod. With all these bad experiences the positivity I can offer is that Kuwait Airways do take care in feeding their passengers. We must have been fed every 2 hours and the food was nice. To that I give credit to them. With that being said I don't think I'll be flying with this airline again.","","","Economy","","3.0","2.0","3.0","3.0","1.0","","","2.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Michael Preston","","2009-12-09","GRJ-JNB. 18 hours before departure I received a text advising that the flight scheduled for the next morning at 10.40 was delayed until 14.30. As this was going to inconvenience me I tried calling them to see if I could reschedule. This is where I saw how abysmal Kulula after sales service is. After listening to 25 minutes of inane drivel (at R2.40 a minute) telling me how wonderful their service is and how all their agents were just waiting to pick up the phone and help me I gave up. Later I contacted the office at George Airport where the response was unhelpful and I was offered a refund. The alternative SAA flight would have at that point cost me R800 more. I wish I had booked SAA from the beginning but foolishly thought it was worth saving some money. That said I understand that flights can be delayed I was notified in advance and when I checked in I was given a R250 voucher to use on a future Kulula booking and the service and flight were satisfactory. I don't like the Kulula 'jokey' approach and the 'funny' announcements - most of the FA's simply can't pull it off and it's just irritating.","","","","","2.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Jacoby","United States","2014-04-21","LAX - Seoul business class Flight 62 evening flight. Not a good deal for the money but you don't have any choices other than Asiana. This flight was my most disappointing business class experience. The ""supper` was the same as in economy (where my son rode) and it was beyond mediocre. During the flight the only snacks were cookies There was no bar available. The seats were not lie flat. To book a seat it was the usual KAL routine of having to wait 90 days prior to departure to snag a good seat. Not sure what I would advise other than flying to Narita on smoe other airline and connecting there. I think I'm done with KAL avoid KAL from LAX to Seoul.","","","Business Class","","4.0","3.0","4.0","1.0","4.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Matt Willmott","United Kingdom","2015-03-25","Just flown to New York in both business and economy classes. I flew out to New York in business class on a free upgrade so before you read on I didn't pay for this business class flight so the value for money is going to be irrelevant. Kuwait operate their business class seating in a 2-2-2 arrangement. Seating is comfy and the room is spacious with ample arm room and a fairly decent table. As you're seated you're greeted with a drink (orange pineapple and other fruit juices) and some nuts. Note Kuwait is a state owned airline from a Muslim country and therefore don't serve alcohol. The stewardess was very nice always smiled and was happy to help you out with anything. The food on Kuwait was surprisingly good I had a steak which was really good (medium rare) and my two friends had seabass and the other a curry. The only negative I would put is the in-flight entertainment. It basically didn't work and if it did the system was very outdated. To give you a picture think of a gameboy screen which folds out from your chair arm with poor choice of film and basic screen resolution. I've seen other people complain the aircraft is outdated which it is however I found it to be almost a positive giving a vintage feel. I couldn't give you the price of a business class ticket however I assume it wouldn't be quite as expensive as most airlines however still over £1000. Would I pay for a business class ticket with Kuwait? despite its qualities probably not mostly because of the weak qualities in differentiating itself with economy in contrast to the values of ticket prices. My flight home with Kuwait was with economy. I have to admit I was dreading this flight however I was pleasantly shocked. Kuwait's economy seating arrangement is 3-3-3 in comparison to most major airlines 3-4-3. This gives economy seating on Kuwait that little more legroom than most other airlines. In fact this economy flight was probably one of the best economy flights I've been on in terms of value for money. The food was good and although the cabin crew were a little on the blunt side they did their jobs efficiently. Again the in-flight entertainment was awful however I had my Ipad so entertainment wasn't an issue.","","","Business Class","","6.0","4.0","4.0","4.0","1.0","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Terry Stokes","","2009-09-17","Booked on a flight from CPT to JNB. At check in I was told my flight had been delayed by 2 hours. Without asking they changed me to a British Airways flight at no extra cost. Even though I did not get to fly with them I'm more than happy to book with them in the future given their excellent customer service.","","","","","5.0","","","","","","","","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Gregory Epps","","2009-06-20","Flew from Lanseria 10 minutes from home simple check-in in under 30 seconds flights on time entertaining crew overall a pleasant experience. I could not fault Kulula or the airport.","","","","","5.0","","","","","","","","0"
"la-compagnie","/airline-reviews/la-compagnie","La Compagnie customer review","Hayley Rhodes","United Kingdom","2015-07-29","Fantastic airline featuring Business Class only seats, flying from Luton to Newark. We paid about £900 each return, cheaper than BA economy on the dates we flew. It is a small airline but one of the best flights I've had. It's not going to compete with the likes of Qatar Airways but you can't beat the value. The seats aren't completely lie flat but the seat pitch is 60"" and very acceptable. The staff were exceptional and the experience was like being a guest on a small family outing. They couldn't do enough to help and we were really impressed. I hope they succeed.","Boeing 757","Couple Leisure","Business Class","Luton to Newark","10.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","H Delfino","Paraguay","2014-04-15","NRT-HNL April 2nd. We traveled with our one year old baby and we all had a great time. The crew were extremely polite and attentive dinner was delicious also breakfast but could be good a warm dish on it. The flight attendant was kind and patient with us and our son. Looking forward to the return flight.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","S Scott","Australia","2015-01-28","Flew from London to New York. Check-in was quick and were able to get me an exit row aisle seat so I was happy. The flight was delayed leaving about an hour late without much interaction with the customers. Walking into the plane it looked like it was stuck in the 70's/80's. Thought it was retro but then the inflight entertainment was a disaster. They didn't offer earphones or blankets you had to ask for them which I thought was a bit weird. Food service was quick food not the best though! The best of it all though was the friendliness and the interaction with children on the plane. The air steward in front of me was playing games with the child across the aisle from me during landing whilst seated. Little things like that made it a bit more fun. Other than that you get what you paid for. Cheap flight cheap plane.","","","Economy","","3.0","2.0","4.0","2.0","1.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Kaspar Leistner","Germany","2015-01-14","Business Class from Frankfurt to Kuwait Kuwait to Kochi. First Class (free upgrade). Being 6 ft 4 the only reason for me to book business class is legroom. That is what I got at a very reasonable fare. Flights were on time. Food was good. Crew was polite no more no less. I do not use inflight entertainment but use the time to work nor do I drink alcohol during flights. If you want more than that you better choose Lufthansa Qatar or Air India. You get what you pay for. I will use them again.","","","Business Class","","5.0","3.0","4.0","3.0","2.0","","","5.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","A Coppola","","2009-06-14","I was delayed 26 hours on a Lanseria (HLA) to Durban flight on 11 June. Departure was initially 17:30. We were first told that we were delayed for 3 hours. Then we were told we were leaving at 23:30. At 23:00 they told us the flight was cancelled. Put up in some lodge and told they would fly us out the next day at 14:40 on a specially chartered plane. This never materialised. I was lied to the following day regarding departure times and the mystery charter plane. Eventually told we were on a 16:20 flight. At 16:00 they told us it was delayed to 18:20! Finally my nightmare ended at 20:00 on 12 June when we finally touched down in Durban. Throughout the ordeal the staff were unsympathetic and we were made to feel that the problem was ours.","","","","","1.0","","","","","","","","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Claus Kuhl","","2009-02-23","I flew Cape Town to Lanseria yesterday to be told ""we are sorry your flight has been delayed"" If this would happen once it would be acceptable but it seems to be almost every time. We plan our meetings pick ups to the times given to us by Kulula  why not change the times to allow for all the problems you seem to have. When we got on the flight we were told that they have a problem with the catering company and to sort this out the plane would leave even later so we rather go without. Next the flight attendant informs us that we cannot use our credit or debit cards as they have a problem. Further more the Kulula comic was not available.","","","","","2.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Girard","France","2014-04-13","Seoul Gimpo to Busan (PUS) from Busan (PUS) to Tokyo Narita (NRT) and from Kansai airport (KIX) to Paris CDG via Seoul Incheon (ICN). Crew very nice helpful and speak several languages (usually Korean English and Japanese). A lot of legroom and very large seats with a big screen with a large choice of movies from all continents and all new releases are available. I was also surprised to get a real breakfast and lunch for medium haul flights where I usually get a croissant with coffee. For long haul flights they propose 3 different meals. I wish that American and European airlines take Korean Air as an example.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","D Remo","Philippines","2015-01-11","MNL-FCO via BKK and KWI. Business Class. Second time aboard KU. Couldn't resist the fare more than half of their nearest competitors. That being said. One has to lower expectations with KU. It is not a business class product but rather a good premium economy alternative with some business class features. Service is very inconsistent. MNL-BKK and vice versa leg food was poor but service was excellent. Bangkok based crews tend to be better and more service oriented. BKK-KWI and vice versa food was okay but service was terrible. KWI-FCO legs food was okay and service was a mixed bag. Some flight attendants being very helpful while some being downright rude. The hard product itself is also inconsistent. KWI-FCO (or for that matter any westward flights from KWI on KU) Seats are small. 34-36"" of legroom and about a 20"" width seat. These seats are allocated for business but on eastward flights from KWI on KU they are marketed as Economy+. For eastward flights J class passengers sit in the ""First Class"" section. the seat is a large recliner type seat with plenty of legroom. No AVOD as KU's planes are quite old and most Seatback TVs are either broken or have no content. Priority boarding was observed on some legs but not all. Only take KU if you want a bigger seat better food and more luggage space than economy. Be warned it is not a competitive business product. But if the price is right I say take it.","","","Business Class","","5.0","2.0","3.0","3.0","1.0","","","3.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Rob Abington","","2008-08-14","JNB to Durban. On time and crew were great - loved the comedy in the announcements. Aircraft clean and not too tired. Recommend them to anyone looking for well priced flights in South Africa.","","","","","4.0","","","","","","","","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Ginny Urbaniak","","2008-06-24","We flew to OT on Kulula last week from Cape Town. The initial flight I booked was cancelled by cell phone and we were placed on the next flight with no apology and great inconvenience to ourselves. On our return flight we were bumped at the last moment having arrived 2 hours early-then told they could actually fit us in? The flight by then was running at least 3/4 an hour late. The couple ahead of us had been bumped twice that day.","","","","","2.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Hunsa Punnapayak","Thailand","2014-04-01","KE704 NRT-ICN Biz Prestige class. KAL lounge at the NRT was nice looking at the entrance. Inside was barren. Almost nothing to eat but some rice cakes and cookies and drinks. It would be better to use Delta lounge instead. In flight the seats were comfortable. Food was limited to Korean beef Bibimbap or baked fish.","","","Business Class","","6.0","4.0","4.0","3.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Hunsa Punnapayak","Thailand","2014-04-01","KE 703 ICN-NRT Biz Prestige class. KE Prestige lounge at the ICN was good with plenty of food. The seat in Biz was rather old  recliner. Very limited food served on board. Only brunch  either Korean bland noodle soup with 3 thin beef-sliced or omelette. Korean food takers were not allowed to have bread. Landed with a hungry stomach. No in-flight entertainment.","","","Business Class","","2.0","3.0","3.0","1.0","1.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Peter Jefferies","United Kingdom","2014-12-31","London Heathrow to Kuwait KU 104 08/12/2014. Despite booking a window seat eight months in advance and being given my seat number I did not get it instead I was seated next to the kitchen door. The onboard entertainment system was not working. One of the toilet wash basins had no water. One of my friends who travelled on the airline had to do the entire journey in a broken seat. The only good thing is the luggage allowance. I have travelled from England to India every year for the last 21 years and this was my worst experience ever. To be fair the travel agent had advised me not to use this airline but I ignored them.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Phadke Akshay","India","2014-12-22","I traveled from Mumbai to JFK in Nov-2014. It was a horrible experience. Food was average. Inflight system was screwed up and the staff lacked warmth! My footrest was broken and seats were uncomfortable! Never again will I fly this airline!","","","Economy","","","2.0","2.0","2.0","1.0","","","2.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Edwin Engelbrecht","","2008-05-10","LHR-HEJNB-CPT and the flight was delayed - no explanation given. Return to JNB again flight delayed - operational problems as an excuse given. The only ""operational problems"" I saw in CPT was at 05.30 waiting to book in for the 07.00 flight - only two operators on duty when another two finally came on duty a meeting was called by someone I assume to be the supervisor. Surely this can be done before they go on duty? No apologies given just ""next"" if you were lucky others got a nod of the head! A case of couldn't care less for customers.","","","","","1.0","","","","","","","","0"
"kulula","/airline-reviews/kulula","Kulula customer review","D Campbell","","2008-01-31","Probably the most awful flying experience I have ever had. Complete chaos at check in and ended up being bumped off flight we were promised compensation but no one could tell us who was to provide this compensation. The 6 hour delay at JNB International with 3 children under 4 was an experience I could have done without. The hostesses were I am sure quite funny but at that stage I was in no mood to laugh and found their flippancy annoying and somehow insulting considering the 8 tortuous hours we had just spent because of that airline. Still waiting for their ""feedback department"" to get back to me 2 months later. My advice is to arrive really early because when it goes wrong its not all fun and games.","","","","","1.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Hunsa Punnapayak","Thailand","2014-04-01","KE 654 BKK-ICN Biz Prestige Class. Seat was nice and very comfortable. The Biz class was limited to only few passengers. Nice FAs . Very limited food selection for Biz class. Only 2 shrimp sticks once on board and a breakfast prior to landing. One passenger asked for extra shrimp sticks but the answer was no. This is a very savvy Biz food service I have ever seen. Korean breakfast was a bland congee and not allowed to have bread.","","","Business Class","","5.0","5.0","5.0","3.0","4.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Hunsa Punnapayak","Thailand","2014-04-01","KE 8659 ICN-BKK Biz Prestige Class. Comfortable seats. Interior design of the biz and first class was simple and looked cold. First class was empty. Toilet was stocked with only basic items like toothbrush etc but none of the luxurious items (no face mist no cologne). No amenity bag . Only one pair of slippers. Food was limited only Korean beef bibimbub or a beef steak. Would not be a good place for a non-beef-eater. Fruit came without cheese and crackers. Surprised by the very limit food choices and quantity in the KE Biz class. Nice FAs but did not really return to fill drinks.","","","Business Class","","5.0","5.0","4.0","3.0","3.0","","","3.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Brissett Leslie","United Kingdom","2014-10-20","KU102 LHR to JFK on 2nd October and return on 8th October. This was an excellent flight! The food was brilliant. The leg room on the seats was spacious (like Premium Economy in Virgin). The staff were attentive and the pilot announcements were not overindulgent. Overall I recommend Kuwait air on trips to New York. I will now always choose them over Virgin.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","4.0","1"
"kulula","/airline-reviews/kulula","Kulula customer review","Liz Edwards","","2007-12-27","We flew from Lanseria to Durban yesterday 26 December. Flight was 2 hours late we were told once we boarded because one of the escape chutes had expired and a new one had to be fitted! Lanseria is the best way to fly to Durban the extra cost is well worth not having to go via OR Tambo. We were given vouchers to make up for the inconvenience of the delay - a nice touch. Lanseria ran out of food so Kulula organised sandwiches at the airport. One complaint the snacks are very expensive - R9.00 for a 200ml can of Coke! Surely after a delay that long the drinks should be free on the flight?","","","","","3.0","","","","","","","","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Alex Mccuaig","United Kingdom","2014-09-22","Business class from London to New York I cannot believe how bad it was and can understand why there were only 5 passengers in Business and 1st. The flight was delayed by one hour with no apology and Gulf Air Lounge staff said this was common occurrence. The plane was so old and smelled of smoke that I was shocked. The entertainment system did not work and the in-flight crew said this was pretty normal. They could not find me an alternative seat on an empty plane where something worked. It was almost impossible to get the control unit out of the seat and there would have been no point anyway as systems were not working. I could not even get the light to work and if the TV did work the screen is no larger than my phone. For a Business Class seat I was staggered that even the leg rest was more of a foot rest as it did not straighten out or extend. The food was abysmal. Unfortunately I have to fly back to London on Sat 20th Sept and I am dreading the flight.","","","Business Class","","","1.0","3.0","1.0","1.0","","","1.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Giannis Liberopoulos","","2007-05-12","Cape Town to Johannesburg. Very cheap ticket was actually waiting for a bad experience as I don't particularly trust the low cost carriers. What a surprise to experience the opposite! BA check in staff polite and cheerful. Flight on a MD-80 departed on time. Cabin interior funny with that light green and blue colors! Cabin crew fantastic!!! Great sense of humor and extremely helpful. While selling food they were out of the vegetarian sandwich so they offered me free snacks and one cabin crew staff gave me her own vegetarian meal! I felt so well treated! Big carriers should learn something from Kulula!","","","","","","","","","","","","","0"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","Danilo Schlegel","Germany","2014-02-17","Flight TM 333/TM 2332 on 14th February 2014 4 hours too late - I missed my connecting flight to CDG with AF. No help and paid all additional costs myself. The service from the office in Johannesburg was not professional.","","","Economy","","1.0","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","D Remo","Philippines","2014-08-26","Manila to London via BKK and KWI. Couple of positive points first. 1) The business class airfare was about 900 dollars cheaper than there nearest competitor. 2) The flight leaves in the middle of the night and arrives in the middle of the afternoon so jet lag is minimized. Check-in in Manila and London was a complete mess with long lines and rude ground staff. IFE consisted of magazines and overhead projectors. The seats are inconsistent from MNL-KWI business class pax are seated in the C cabin but KWI-LHR business class pax are seated in an old outdated recliner seat with minimal recline or legroom. Flight attendants were rude or uninterested in there jobs. No priority boarding. Lounge in KWI is a joke. Food options varied but mostly inedible. Lower your expectations when flying this airline. it is not a business class product they offer but a business class minus akin to a premium economy with larger seats.","","","Business Class","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Juerg Grossenbacher","","2006-11-22","It was really a new experience flying Kulula. Our flights from DUR-PLZ and from CPT to JNB were absolutely perfect for a so called low-price carrier. Friendly and nice staff and safe and clean aircraft. (B732 and MD 80). Check-in was fast and correct and the flights were relaxing and full of good sense of humor. Back in SA we would fly Kulula again and again. Best choice!","","","","","","","","","","","","","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Mark Tufts","","2006-09-23","Durban to Cape Town. Checked in 2 hours before the flight and was told that there were no window seats left. Had to settle for the aisle. The flight was OK but I kept getting bumped by the drinks trolley. Seats were an ugly green and very tatty on this MD 80 aircraft. On the return I was early so decided to check in. I was told I was too early and I should come back 2 hours before check-in. Sorry if that is your policy you have lost a customer. I promptly left your check-in and checked in with a competitor and could check-in early. Incidentally Kulula prices are no longer that competitive and I find better prices elsewhere.","","","","","","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Nguyen Davis","United States","2014-03-27","Trip from Incheon to Atlanta was a pretty decent one. What do you expect from economy? Their customer service was nice. Most flight attendants gave what I requested. (Basically hot water and ramen were my requests). You can get woken up for meal service but there are stickers you can put on the seat in front of you to let them know whether or not you want them to interrupt your sleep. The seats are comfortable once you adjust to it and put a pillow on you. You can't seem to always adjust your seat to your will in economy. The in-flight entertainment had some good movies but not as much and not as diverse. You could only find like a few and that's it. The food is edible and nothing really significant. Overall I would recommend this if you want save a couple cash and sleep for most of the flight.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","R B Hackland","South Africa","2013-12-04","Always delays with LAM. Flight was delayed for whole day from JNB to Beira. Worst part is there is no communication from LAM! If the flight is cancelled / delayed then advise your passengers!","","","Economy","","1.0","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Mansour Alkhuzam","Kuwait","2014-08-14","I flew business class on the A300-600 from Jeddah to Kuwait the seats were alright but the inflight entertainment was really bad. The attitude of the crew were excellent the food was delicious the take off was alright and landing was superb.","","","Business Class","","6.0","3.0","5.0","5.0","1.0","","","3.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Simon Crockford","","2006-09-10","Great airline with its excellent prices and cabin crew very professional but still had a sense of humour and pride in the service offered. Good to feel a valued customer again and not just a number. Both flights on very clean MD80's on time and comfortable","","","","","","","","","","","","","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Barry Carlino","","2006-06-09","JNB-CPT return for less than ZAR1000. Both flights were on time the cabin crew were friendly and helpful. Check-in was efficient and at JNB they had a separate line for passengers with hand luggage only. The only point of complaint is the choice of colours for the seats. Lime green and blue is not a happy combination in my opinion.","","","","","","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Hollifield","South Korea","2014-03-17","ICN-ULN round-trip for Lunar New Year. Surprisingly these flights were both 90% full and with their updated economy seating. They even had AVOD 3 the newest of the entertainment systems. Extremely clean brightly lit plane as always. For the first time in years of flying KE I finally felt the infamous hot cabin temperature. I called for an attendant who promptly said she would check on it and brought me a glass of ice water and then came back again to let me know she fixed it. I also witnessed a passenger get upset about a 20 minute delay at the gate and they brought the purser over. She kneeled down listened and smiled. The food was even a little different from the usual offering (different things came with noodles this time). Another quality experience with KE.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Bruce Schafer","Australia","2014-03-17","Flight KE124 departing Brisbane on Dec 15th 2013 and returned on KE123 departing Incheon on 9th Feb 2014. Korean Air offers the only service direct BNE-ICN. I found their flight OK in economy but as I am on the larger size I found the economy seats a little tight which is probably due to my size rather than the airline. In December 2013 I travelled Business Class and was impressed with the aircraft seating and inflight service. I will always travel Korean Air and will recommend.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","Karim AlSayed","Egypt","2013-10-02","Round Trip Flight MPM-NPL-MPM. Boeing 737-500 To Nampula and back With Embraer 190 To Maputo. Staff kind and helpful food nice and seats comfortable. Only 2 disadvantages: tickets are really expensive and delayed in Nampula more than 1 hour inside the aircraft.","","","Economy","","7.0","","","","","","","1.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R De Saram","New Zealand","2014-08-11","My husband and my son were travelling with me from Colombo to London via Kuwait on 25th June. After boarding the aircraft we were told the toilets were blocked and the flight will not take off until it was sorted. Waited 3 hours inside the plane until that was sorted. We travelled in economy class our TV screens were broken and my husbands seat was a rocking chair he had to hold on to the seat in front when taking off. These were very old aircraft's - have not been upgraded since late 80's.T he attitude of the staff was poor shocking customer service. Kuwait-London flight was delayed as well no apologies whatsoever.","","","Economy","","1.0","2.0","2.0","3.0","2.0","","","2.0","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Sascha Krone","","2006-03-15","On our honeymoon to SA we flew Kulula from Durban to Cape Town. Friendly and very helpful BA-staff in Durban asking if I'd like to have an exit seat being 6'7ft this is usually the seat I am sitting in. It takes a while to get used to the bright green interior and the green shirts and blue jeans of the cabin crew but service was friendly sandwiches were tasty and prices for the snacks were moderate. Flight took almost two hours and crew offered trolley services twice. Baggage was delivered within five minutes after arrival in CPT. I would choose that ""cool"" airline again next time it is refreshingly different!","","","","","","","","","","","","","0"
"kulula","/airline-reviews/kulula","Kulula customer review","Casper van der Walt","","2005-08-28","I took 2 Kulula flights on my recent trip to South Africa and must say I had mixed feelings about the airline. Although both flight (JNB-CPT and George-JNB) were dirt cheap you could see that it is a low-cost airline. I mean I don't want to complain there is nothing to complain about it is just that I was watching the cabin crew who were VERY young. On my way from George to JNB 3 of the young girls who were suppose to help passengers with boarding procedures were flirting with one guy! They were standing at his seat one with her foot on the empty seat chatting with him! They were unfriendly to the other passengers or totally ignored us standing in the way so that it was difficult for us to reach our seats. The snacks were also not that cheap as stated below. Then the cockpit door was open during the whole flight from George to JNB!!! What about safety? Talking about safety instructions I know they are trying to make it a bit funny but I just couldn't get myself to laugh. All in all it was OK but next time I will try the other low cost airline 1Time first before flying with Kulula again.","","","","","","","","","","","","","0"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","Jose Silvestre","Portugal","2013-07-30","June 2013 from Johannesburg to Maputo return. They used the Embraer 190 which is very comfortable and spacious. Although the departure left almost one hour later of scheduled the service was very good. The only negative thing is the price. The route needs some competition to help the prices go down.","","","Economy","","7.0","","","","","","","4.0","1"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","Paul Arnold","Jordan","2011-08-29","JNB-VNX then VNX-INH-JNB. Perfectly comfortable flights with friendly crew. Snack and drinks served both ways. Wine and beer available if required. Aircraft not the newest but fine. Flights punctual. Tickets a little pricey for the distance but probably not a lot different to their peers on the same routes.","","","Economy","","7.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","John Doe","United States","2014-08-06","I flew JFK to LHR return in July 2014. With transatlantic fares being extremely expensive these days I was left with Kuwait Airways being my only viable option without spending $1000+ per person. I considered flying this airline to be somewhat like flying Ryanair - expect nothing except basic transportation from point A to B and everything else is a bonus. The Boeing 777 used on this route is old and clearly in need of an upgrade. PTV entertainment screens worked for virtually no one. However in my opinion the dated interior can be somewhat of an advantage. I found the legroom and seat width to be quite generous compared to other airlines especially the newer 777s with a 3-4-3 layout in economy (Kuwait uses 3-3-3 in economy). The flight attendants were definitely not highly trained or overly polite but I also didn't find them to be rude and they served the meals efficiently. The food was surprisingly some of the best food I have had in economy class. Indian fare was served on all flights and was quite tasty. The JFK-LHR leg included a full hot breakfast I don't believe many other airlines still serve this much food in economy for a transatlantic flight. My outbound flight was just about on-time while my return flight to JFK was delayed by about 1 hour. If you take a look at Flightaware or other flight tracking software for the flight you will see that this flight is on average about 1 hour late so plan accordingly. However given the price paid and the fact that this is a direct flight to LHR I would fly Kuwait again if savings is substantial over other airlines.","","","Economy","","7.0","4.0","3.0","4.0","1.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","B Badger","United States","2014-02-28","Flew Business Class from ATL-ICN on A-380. Would not recommend any seats in forward business cabin area due to galley noise. Select a mid cabin seat. The staff are overly attentive to such an extent that they woke the entire plane at 3am to serve us dinner. It is the middle of the night and we still had 4 hours left of the flight. The food was passable at best. Bars at forward and rear of the aircraft were a waste of space and only an ad for Absolute. You need to bring your own noise cancelling head phones or turn the music up which is what I did. I would not recommend this airline.","","","Business Class","","","4.0","1.0","1.0","2.0","","","1.0","0"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","S Pyne","United Kingdom","2011-07-29","I have never ever come across such appalling service and lack of human decency. Not only did they cause me (and others) to miss our connecting flights from Johannesburg but the way we were treated was despicable. We were ignored treated like we were not worth their time or effort. They lied blatantly and smiled while doing it. Even whilst acknowledging it was their fault I missed my connecting BA flight they refused to pay for a rescheduled flight because I had booked that ticket with a travel agent - and they only told me this at 5pm the next evening having promised all day that they would sort tickets out - too late for me to phone the UK. I had to pay nearly £600 to get back nearly as much as my original return ticket cost. I have learnt they are notorious for delayed flights cancelled flights shocking customer service losing luggage generally being the worst airline ever.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Wasantha Subasinghe","Sri Lanka","2014-07-22","KU166 (Paris to Kuwait) and KU361 (Kuwait to Colombo) 18th July 2014. The worst airline and airport. I flew from Paris to Colombo and it was 15 hours (including delays) of sheer misery. No inflight entertainment as the screens on most seats didn't work and the cabin crew were just awful.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Brian E Smith","Japan","2014-02-25","NRT-HNL-NRT in business class. The problem with this flight is the age of the plane. It's a 747-400 and hasn't been renovated to their newest seats. The result is a very uncomfortable ride. Even in upright position it's shallow and hard. Recline mode is only a varying degree of slide. It's a shame because their new flat seats are not bad! The service and food were wonderful. Flying over I wanted to sleep and I requested not to eat the first meal. The FA suggested she save my meal for my arrival meal as it was the larger of the two. A brilliant idea and very thoughtful! On the return the menu consisted of beef pork and beef choices. I don't eat meat and the FA made me a vegetarian bibimbap which was delicious! The entertainment is limited and also not their best offering due to the old aircraft. I like Korean Airlines and would certainly fly them again on this route if the aircraft is updated.","","","Business Class","","7.0","1.0","5.0","5.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","H Kuehn","Germany","2015-06-12","Flew from Santiago de Chile to Easter Island and back and from Santiago to Frankfurt, Germany in Business Class on Boeing 767 and Boeing 787. On all of the flights, announcements in the boarding area were in Spanish only, even at an International flight. Inflight reading material (Newspapers, Magazines) as well only in Spanish. Flight to Easter Island was very poor service, for almost 6 hours flight - 1 Omelette and that not of any decent quality. No additional offers of anything. Cabin crew enjoyed apparently their free time. On return flight and the intercontinental flight, service was good.","Boeing 767 and Boeing 787","Business","Business Class","Santiago de Chile to Easter Island and back and from Santiago to Frankfurt, Germany","7.0","4.0","2.0","4.0","5.0","","","3.0","1"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","L Sanneh","United Kingdom","2011-07-28","We flew Vilankulos to JNB. The plane seated 27 and there were 51 passengers on the list - in spite of having booked and had confirmation of flight 3 months before this flight and having to connect with international flights at Joburg we were left to wait for another plane to come which eventually reached JNB after our flight had left. We were stranded without our baggage for over 24 hours in Johannesburg Transit area with no information no food lies unhelpful staff and were eventually put into the Protea transit hotel at LAM's expense. The next day we were told we would be able to take the Air France flight we had been originally booked on for the previous day but they had no idea where our baggage was. Eventually Air France located it and booked it through to the UK for us but LAM was just chaotic and completely unprofessional and unhelpful.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Michele Crawford","Australia","2014-07-08","We boarded flight KU102 at JFK bound for LHR on 19th June 2014. I had never used this airline before and didn't know what to expect. I was very pleasantly surprised. The 6 hour 10 minute flight was without any irritation! The staff were helpful and unobtrusive and even managed to steer the food trolley down the aisle without bumping passengers and/or their seats. Lights were lowered as it was a night flight and the children on board behaved extremely well ie no crying screaming and needing constant attention from their parents. The adults all spoke softly. All very civilised. I am sure the absence of alcohol on board contributed to the lovely peace and quiet. In addition the ride was silky smooth and therefore supremely comfortable. We will certainly consider flying Kuwait Airways again!","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","T Hill","Vietnam","2014-02-17","SGN-IAD June 2013: A very pleasant flight on all four legs. Clean shiny A330 on SGN-ICN legs. Equally sparkling 777-200ER ICN-IAD and back. Terrific crew on the ground and in the air good food and a very nice red Cotes du Rhone in the air. ICN remains a delightful airport. There are less expensive ways to make this trip but none more pleasurable.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Imtiaz Issadeen","Japan","2014-02-13","Feb 11 2014 Flight KE705 Incheon to Narita. Good flight but horrible ground staff. Very unprofessional. Would not help 28 passengers with any information. KAL should re-educate such staff or it will damage their reputation.","","","Economy","","4.0","4.0","1.0","2.0","3.0","","","4.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Bacallado","Spain","2015-06-04","LIM-SCL Economy. Overbooked flight some of us were left out. No LAN lounge at this airport using the airport one. Good options for snacks and drinks. Boarding by rows by they left us almost 20 min on the bridge waiting to board. Plane ok good legroon in economy nice FA and service on this 3hr flight to Chile. They serve a full meal and drinks. Movie on the overhead screens. Once in Santiago bags short on belt.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Ricardo Hora","Australia","2015-06-04","Flew on LA801 from SCL to SYD on 2/6/15. On the outside LAN's 787-9 is a beautiful aircraft! On the inside though it is too cramped for a long haul service. The 3x4x3 configuration is reasonable however the seats are too close together. Pax taller than 1.8 metres and longer legs suffer all the way. Larger pax also do not fit in the narrow seats comfortably. For dinner in the absence of a vegetarian option I was offered Ravioli with nothing inside and very little tomato sauce for breakfast a cold ham and cheese sandwich accompanied by a cup of cold ""coffee""? No cheese only sandwich a suitable vegetarian option was also not available. Someone spent so much money on the latest aircraft and forgot to put together a decent menu to feed its cramped passengers. What's the story with Spanish speaking South American crews - no humour I thought this was isolated to Aerolineas Argentinas but LAN's crew suffers from the same thing. Flying Emirates next time.","","","Economy","","5.0","1.0","3.0","1.0","4.0","","","3.0","0"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","Francois Koenig","South Africa","2011-05-18","Vilanculos-JNB. Check in quick and efficient. Q400 very neat and tidy cabin crew very pleasant. Full service meal with 1st round of drinks free. Quick and easy transfer in JNB for connection to CPT.","","","Economy","","8.0","","","","","","","4.0","1"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","A Cotrim","Portugal","2011-05-11","JNB-MPM new Embraer E190 airplane. The crew was kind and friendly food (snack) was very good for a short flight of 50 minutes. The space between chairs was very good.","","","Economy","","5.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Joslin","United Kingdom","2014-07-03","I traveled to Columbo Sri Lanka in January 2014 with a stop over at Kuwait City on the outward and return journeys. The airport itself was like most no good or bad points. The flights on the other hand were shocking. The outward journey was bearable but only because the plane was only half full. The journey back to the UK was disgusting the staff (all male in economy) were rude and argumentative they ignored us. At meal times I had to ask for our dinner as they passed us by. The toilets were filthy toilet paper all over the floor the floor itself was soaking and not cleaned throughout the journey. The inflight entertainment was poor half the TV's on the seats didn't work if they did the sound was poor. There were no alcoholic drinks allowed on the flight so it was soft drinks tea or coffee. I could go on but I think I have made my point.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","2.0","0"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","L Elliott","South Africa","2011-05-10","I flew to Inhambane from JNB flight was re-directed via Vilankulos without notifying any passengers. Sat on the tarmac for a couple of hours without any information being relayed to passengers. Missed arranged lift from Inhambane to Tofu as a result. On return flight from Inhambane to JNB my suitcase never reached Jhb and to-date no communication has been forthcoming. I have phoned repeatedly and emailed the JNB LAM offices as well as BIDAIR and have to stress that I am not sure whose service is worse. Eventually after losing my patience and being downright demanding to staff I was emailed claim forms. Is this what we almost always must expect from Africa? How very sad that people just do not give a damn and why the hell do these entities operate when the owners/directors and staff just do not really care or look after what is a just essentially a service industry. Do they not realise that the customers are paying their salaries and bonuses? I will make sure that I never fly LAM again and pass this on to as many poor unsuspecting people out there as possible.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","B Narasimhan","Singapore","2014-06-20","My 6 months pregnant wife and I flew Kuwait Airways for the first time a few months ago. Having flown into Chennai from Singapore on Air India and fairly surprised at its improved service standards we were hoping for a good holiday in Europe after our Chennai affairs were concluded. We were impressed by Chennai's new airport and the check in was fairly smooth. They checked in my wife early because she was pregnant and took her medical documentation for making a copy. I mention this because it becomes relevant later. The boarding was relatively smooth though we had to board through the older terminal located quite a way from the new one. The aircraft was a very old Airbus A300. I was actually shocked to see an A300 considering I had last flown them about 10 years ago with Air India and they were considered old then. Surprisingly each seat had a little display screen but what that screen showed I shall never know because on every sector it didn't work. Food was average no alcoholic drinks served. The TV in the middle of the aisle was showing some film but it was so old the colour had all gone and you had to witness everything as shades of olive-green and black. Thankfully the flight was only five hours long and we landed in Kuwait on time. Kuwait airport is without doubt the worst airport in the world I have had the misfortune to step in. Sure it was large looked modern and somewhat clean but that was it. Our connecting flight was delayed. No screen informing us nor was there any person to tell us this. We waited at the gate for hours then someone said it was at another gate on the other side of the terminal so we all ran there then found out it was back at the original gate. The onward flight was on another ancient A310. Again no working IFE food barely palatable. The return was more of the same. Never again with this airline or airport.","","","Economy","","","2.0","3.0","0.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Liu","New Zealand","2014-02-07","Auckland to LHR via Incheon during Christmas time. 747 400 between AKL to ICN 777-300 between Incheon and LHR. I am 6f1 tall Leg room and recline was above average. All 4 legs were very comfortable. Food was good and staff member worked very hard. Attentive polite and smile all the time. Will definitely fly with them again.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Graubard","United States","2015-05-12","LA501 connecting to LA750 on 10 May - MIA-SCL-GRU. Both 787's (actually was the same plane for both flights) in good shape and excellent flight. Flown LAN many times and this time the crew was good but lacked the warmth I had on other flights. They did one drink run (as stated in a previous review) but if you needed anything just ring the call button. They come immediately and happy to get you what you want. Dinner was excellent - delicious soup and cheeses entree of shrimp and veggies. Slept thru breakfast so can't comment. LAN Biz seats are the best - I always can sleep 5 hours easily on them. Quick 1 hour connection in SCL - security check took a minute if not less. Almost 3 hour flight to Sao Paulo - 1/2 filled cabin. Friendly service and they left you alone to sleep if needed. Tasty breakfast and good movies to watch. Had an aborted landing so landed a bit late - bag was last off the plane (even with priority tags) but was just glad to get it. Overall a good trip - I would just say I wish their TV shows were more than 1-2 episodes; for a 8-10 hour trip you would enjoy to see 6-10 episodes available. Too bad they don't fly from ORD directly.","","","Business Class","","8.0","5.0","4.0","5.0","4.0","","","4.0","1"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","David Savage","South Africa","2010-10-22","Shocking. 12 hour delay from Inhambane to Johannesburg with forced stop in Maputo in middle of the night. No information on what was going was was given to passengers staff were rude and unhelpful bordering on offensive. Save yourself the trouble and never fly LAM if you can avoid it.","","","Economy","","","","","","","","","1.0","0"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","M Banks","","2010-07-31","MPT-JNB delayed for 1 hour but once onboard the Embraer flight was fine. Clean well maintained new aircraft snack and drinks offered during the short hop to Joburg. Announcements in English not too easy to follow","","","","","4.0","","","","","","","","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Jelliffe","India","2014-06-16","Flew from Chennai to Cairo via Kuwait. Flight from Chennai to Kuwait was indefinitely delayed. After 3 hours in the airport they finally gave an approximate departure time. Flight took off after a 7 hour delay. Obviously the connecting flight to Cairo was missed. Flight left 30 mins before we landed in Kuwait and did not wait for us even though we were a group of 15 people who were supposed to take the connecting flight to Cairo. We were made to wait in an airport hotel in Kuwait as their next flight to Cairo was full too. We were finally put on a Kuwait Airways flight the next morning which was again delayed 2 hours. By the time we reached Cairo we were 24 hours late. The flights are very old the in-flight entertainment was a joke the stewards were quite rude. Our return flight from Amman was also delayed and the worst part was we were made to sit inside the airplane for 2 hours without any information about when we were expected to take off. Only positive point was their food which was good throughout.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Borland","New Zealand","2014-01-28","Auckland to London return with a side trip to Japan. Flights between Auckland and Seoul were on older 747s but there is more legroom than other airlines. Entertainment was average and quite limited and generally worked well. Overnight accommodation on the way to the UK via Seoul was a bonus. Transport and organisation for this was very easy and efficient both at the airport and the hotel. Flights to and from Japan were on new 777 and 737. Meals were superb and the kids pack on this leg was much better than on others. Flights between Seoul and UK were good to - this time on newer 777. The Korean food on the long haul legs was excellent. Western meals and wine choices weren't so good. The service was excellent - very friendly and helpful and plenty of water and soft drinks supplied. Kids meals on the flights were vast which was good as lots of options were provided on the tray which was helpful as the kids could pick and choose. They were very well-organised with kids meals came and checked that everything was in order and were flexible if children were sleeping at meal times. Every check in was easy and quick boarding was straightforward and the children were well catered for - we were encouraged to board early with them. Transfers at Incheon were great. It is easy to see why this airport rates as it does - it is just superb. Our flight to Japan left from Gimpo airport (nothing like Incheon but fine) and getting there from Incheon was really easy. My only gripe is that while the one check in bag rule is enforced the one carry on rule is not. Lots of passengers wheeled large suitcases onto the plane in addition to bulky carry on bags and backpacks which meant that there was stiff competition for space in the overhead compartments and people were pretty ruthless about claiming their space. Overall Korean Airlines was a great option for us and we would use them again. They are extremely competitive price wise and are considerably cheaper than the next cheapest option. Having the stopover included between Auckland and the UK is a luxury particularly when travelling with children.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Harper","United Kingdom","2015-05-11","AEP to Mendoza via San Juan. Efficient and friendly check-in modern airbus comfortable seats efficient cabin crew on-time.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Harper","United Kingdom","2015-05-11","AEP (Buenos Aires) to Puerto Iguazu return - a very pleasant surprise. Excellent check-in nice modern airbus comfortable seats take-of and landing on-time snack and drink. Pleasant and efficient cabin crew. AEP pretty good airport with security much simpler than in Europe or USA.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","J Antenucci","","2009-10-04","Maputo-Quelimane return. New plane (Bombardier) in-flight service good was provided with a reasonable meal. Check-in Maputo-Quelimane no problem and plane on time. Return leg a little more complicated flight delayed by about 6 hours due to mechanical problems. They finally replaced the plane in Maputo and we ended up with the same Bombardier we'd flown up on. Again once it arrived there was no issues with the check-in or service.","","","","","3.0","","","","","","","","0"
"lam-mozambique-airlines","/airline-reviews/lam-mozambique-airlines","LAM Mozambique customer review","R Thomas","","2009-03-17","I booked a flight with LAM to fly from Dar es Salaam to Maputo. After 3 flight cancellations and 4 additional changes on the dates I booked originally the airline offered a very round-about way to get to the destination via Nairobi (which is the wrong way and the capital of another neighbouring country) and via two small domestic airports Nampula and Pemba. All in all this journey lasted for more than 8 hours for a trip that should be just short of 3 hours. In addition at all Mozamibican stop-overs passengers were asked to leave the airplane and leave their luggage aboard. During one of these stop-overs goods were stolen from passenger hand luggage that remained on board. On the way back our tickets were cancelled by the airline for unexplained reasons even though I was holding the originals in my hand. We spent hours at a desk trying to get our flights back (connecting internationally) which finally was successful due to supportive ground staff. The service onboard was fair and we received assistance while travelling with an infant. The routing from capital to capital is unacceptable for a self-respecting airline and the stealing of passenger's goods obviously ruins any holiday / business trip. I will not fly with this airline again if I can avoid it and would strongly recommend against flying with this airline.","","","","","1.0","","","","","","","","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Abraham","Malaysia","2014-06-09","Travelled with the family from Kuala Lumpur to New York on Business. Upon arrival at the airport my first question was ""Is the flight delayed"". The flight was on time and from that point forward my experience was pleasant had nothing to complain about. Staff were friendly and helpful beyond my expectations. Inflight entertainment is very poor so plan ahead. Overall from a value for money aspect I think Kuwait Airways is A-OK. I would travel with them again.","","","Business Class","","7.0","3.0","4.0","4.0","1.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D A Gall","United Kingdom","2014-01-25","We flew from Heathrow via Seoul to Auckland had no delays good inflight entertainment food was better than expected air hostess's were very accommodating always smiling and pleasant. Trip on the way back was even better had a 20 hour stopover in Seoul and was put up in the Hyatt hotel which was fabulous and unexpected. I would definitely fly again with this airline.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Harper","United Kingdom","2015-05-11","Mendoza to AEP. Got to airport early and invited to go on earlier flight if we wanted to - even though on a fixed ticket. Within half an hour of check-in we were in the air! Flight 99% full but cabin staff still managed OK. Arrived on-time.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","C Maxted","United Kingdom","2014-05-26","Heathrow to JFK return. I am pleased to say that everything was fine. Maybe the cabin crew could have been a little friendlier but they were efficient. The food both ways was good and usual standard for economy class. The inflight entertainment screen was ok on the way out but didn't work on the return trip; used my ipad so not a problem. We would use this airline again as the money saved on the seat meant more available for NYC shopping and trips etc.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Yung Yh","Hong Kong","2014-01-24","Round-trip HKG-ICN. Hong Kong to Seoul: KE602 A330-200. Fast check-in on-time boarding and departure. Newly-renovated cabin very comfortable large touch-screen. Greeted with extreme politeness by cabin crew while boarding instant hospitality felt. The food was satisfactory and other snacks were up to standard. Great entertainment system great games as well. Seoul to Hong Kong: KE601 B777-200. Again prompt check-in and on-time departure. Cabin relatively old with small and un-touchable screens. The same politeness of cabin crew food was good. Remark: Some cabin crew had a slightly weaker command of English but most of them are capable of ordinary demands by passengers.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Kapoor","United States","2014-05-17","It wasn't just the shabbiness of the cabin poor leg room lack of inflight entertainment delays but more especially the sense that Kuwait Airways doesn't care at all for the comfort welfare or opinions of its passengers. It exists simply to transport people from one place to another at a cheap fare. Not a great feeling when you're on a transatlantic flight for 7 hours. My husband and I booked a round trip flight to from New York to London and back before reading any customer reviews. I read them after we had already made the booking and then dreaded the trip. To my surprise the flight from New York was fine. The plane wasn't crowded and a kind steward moved us into an empty bulkhead seat so we would have more leg room. There were no undue delays. We didn't mind the lack of inflight entertainment or alcohol on board and I was prepared to give Kuwait Air higher marks. Then we flew home. After going through security at Heathrow in London we found when we got to the gate for our flight that we had to line up and go through another security check by Kuwait Air staff. The line was delayed when they thought a French woman didn't have a visa for the US and went away for several minutes to check on this. My husband was next in line and they didn't bother to check his backpack in which he had accidentally left a tube of antiseptic cream. 300 people many with children had to go through this line. Once past this there were no toilet facilities or drinking water available in the waiting area. On board over an hour later we were handed earphones then snacks then ordered to shut our shades. Then 2 hours later ordered to open our shades wash our faces hand back the wash cloths without delay eat dinner. No one had the nerve to disregard all these commands issued by a tiger lady who never smiled or spoke politely to any one except some young Arab passengers blocking the aisle while she did so. Almost no one left their seats until nearly the end of the flight. No assistance was offered to mothers with crying children. As we left the plane I asked a steward at the door what the earphones were for. He said with a broad smile that they were for the inflight entertainment! I just laughed at that. That was my inflight entertainment. I put it all down to a cultural experience until then foreign to me. But I don't really need a cultural educational experience when I'm in a plane. So never again.","","","Economy","","2.0","3.0","2.0","4.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Gray","Australia","2014-01-23","SYD-ICN-JFK-ICN-SYD. Economy class. Sydney to Seoul was a day flight on an ageing 747. Pet hate number one: all window shades had to be closed and lights turned off during the 10 hour day flight. Uncomfortable seat despite the generous 34"" pitch. Limited IFE choices. Bibimbap is the only meal worth considering. My seat mates' western choices looked very pedestrian. Cabin crew mostly young with very limited English and all service seemed very rushed and chaotic. They did spring immediately whenever people rang the call buttons. Drinks (soft and hard) were half pours in 200ml plastic cups. Overnight ICN to JFK on a much newer 777 was more comfortable. Same level of clumsy but well-intentioned service. Some mediocre entertainment choices but on a newer and more user-friendly system than the 747. Seatbelt sign was turned on at the slightest hint of light chop throughout the flight. Cabin crew stationed permanently at the lavs directing traffic and ensuring they're kept reasonably clean. JFK-ICN on A380. Seats as comfortable as they get for economy class and like the 777 great entertainment hardware but limited choice. More bibimbap. More sips of drinks from small cups. Another day flight with enforced darkness. Quick and simple transfer at ICN. Paid lounge access upstairs for USD22 is a good option and free showers available to all passengers adjacent to the lounge. ICN-SYD back to the old 747. Bibimbap for dinner on departure. Uncomfortable seat. Same service not unfriendly just impersonal and very ""green"". Another pet hate: breakfast was served a good three hours out of Sydney and cleared up with two hours left to go so lights turned off and blinds to remain closed. If I had to do the trip again in economy class I possibly would consider KE for the mere fact of 34"" seat pitch which really does make a difference and makes up for a significant number of soft product short comings.","","","Economy","","4.0","3.0","2.0","3.0","2.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","E Mathewson","United States","2015-05-08","Just flew RT on new 787 aircraft from LAX to Lima. Business Class seat was very nice great to be in a new plane. My wife and I were really surprised how lousy the service was from the cabin crew. Our outbound flight left at 2pm and we arrived in Lima about midnight. The flight crew offered a Drink only once on a nine hour flight (in business class). While on nearly any airline you can end up with a crappy flight crew the same thing happened on the return flight. I was shocked how lazy and borderline 'frosty' the cabin crew were.","","","Business Class","","4.0","4.0","1.0","1.0","3.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","D Williams","United Kingdom","2014-05-16","Heathrow to JFK and back over Easter. Check-in was quick and easy at both airports. I had loaded some films onto my Ipad so the IFE not working (depended on the seat) I wasn't bothered at all. The seats were comfortable and the staff couldn't have been more pleasant and helpful. They were particularly kind to my daughter who was worried with the turbulence. The food served was excellent on both legs of the journey. So what if the aircraft are old (I note though that they've bought a large number of new aircraft)- it works! I'd fly with them again no problem.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","S Srinath","United Kingdom","2014-04-23","Travel was a nightmare with unhelpful staff. Inflight entertainment was a joke - most of them were not maintained and needed repair. Overhead lamp for reading was not working and when we asked for assistance staff told said they would check it and that was about it. My return flight (21/04/14) from Colombo to London was in transit at Kuwait. 1 hour delay after boarding in Kuwait another delay in hot temperatures inside aircraft for 2 hours (without AC) before being taken to airport by bus and confined to a small boarding room for another 2 hours. No help until some angry passengers started to shout - fruit juice served. After more than 5 hours delay finally we were able to leave Kuwait for London. No apologies no manners! No customer service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Adam Muller","Slovakia","2014-01-02","ICN-CEB-ICN-PRG. Very good price about 20% cheaper than the second cheapest option. First leg almost empty Boeing 747 nice experience. Probably the best legroom of all economy class seats I have seen. Their 747s have IFE with AVOD however the screens are a bit dated and selection is not the best. Return CEB-ICN check-in in CEB took two hours just waiting in Korean Air line. Again 747 but this time about 70% full. Uneventful flight on time. ICN-PRG on Airbus A330 despite being seated in the poor row (39) which is just ahead of lavatories it was not bad at all. Again generous legroom (for economy) and proper recline even in this last row. Better IFE plenty of drink rounds (they have great juices but not so great wine) calls answered quickly. My only complain would be about the requested vegetarian meal which was served on all three legs but it was always the same combination of tasteless steamed vegetables. Together with easy transfer in ICN airport I definitely recommend KE in economy if price is good.","","","Economy","","9.0","5.0","4.0","3.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Blanch","Australia","2015-04-30","LA800 26 Apr SYD to AKL. Airline food reached a new low when I flew from Sydney to Auckland. Stale panini type bread enclosing ham and cheese. When I complained about it I was told it came from New Zealand. Why and when? The flight originated in Sydney so should have the bread and baked that day. This tasted at least two or three days old. What are they thinking? They are competing with Emirates on the same route. On the way back I flew with the latter. There could not have been a bigger contrast. I will not fly with this airline again if I have a choice on this route because of the food alone.","","","Economy","","4.0","3.0","3.0","1.0","3.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Terry Bishop","Australia","2015-04-27","27th March 2015 flights Brisbane Australia to Buenos Aires Argentina. Flight Brisbane to Auckland by Qantas / Emirates 27th March 2015 departed and arrived on time. Then transfer to LAN flight LA800 to Santiago with transfer to Buenos Aires. Informed at transfer desk in Auckland to collect our bags and go through customs then report to check in desk on the ground floor. At check in desk we lined up again and were then informed the flight had been cancelled. We then had to wait for a bus to take us to a hotel for overnight accommodation then return for an 8am departure the next morning. On return to Auckland airport were advised our bags would be sent to Buenos Aires though we would need to go to the transfer desk at Santiago and rebook for our onward flight to Buenos Aires. Auckland accommodation with night meal and box breakfast + transfers was supplied by LAN though no assistance would be supplied for us to contact our travel agent or booked hotel with transfer in Buenos Aires. On arrival the next day at the departure gate we waited with all the flight crew for the plane to arrive at the gate after a late boarding of the A340 we taxied for take off only to get to the runway and return to a stand off area of the airport for 1 hour of more repairs to the aircraft. We were delayed 17+ hours in Auckland information or assistance from any LAN staff was not forth coming at any time. On arrival at the transfer desk in Santiago then lined up for over 1 hour as LAN did not have enough staff to rebook for the delayed near full flight of passengers needing to go on to other destinations. As we had 3 weeks in South America + a total of 8 flights with LAN (+ 5 flights with other airlines) we thought the worst with Lan was behind us how wrong could we have been. Every flight was delayed minimum 30 min to 17+ hours. LAN never kept anyone informed of the situation at any time. Lost prepaid accommodation in Buenos Aires costs for international phone calls cost of WIFI at Auckland hotel etc.","","","Economy","","2.0","3.0","3.0","2.0","3.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","D J Lockley","United Kingdom","2014-04-13","Seat broken staff unhelpful at best rude at worst everything broken including inflight entertainment and personal light to name but a few. Dirty plane and toilets dreadful inedible food an no alcohol served. I thought the flight out must have been bad luck but the return flight was the same on a different plane. Just avoid if the bits you see are that bad what about the safety bits you don't. I have flown a lot this was by far the worst since the 90's.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Kirankankanamage Jagath Ravindra","Sri Lanka","2013-12-21","I flew with Korean on 10th December 2013 flight KE474 Colombo - Seoul Incheon. KE 17 to Los Angeles USA and back KE 18 on 15th Dec KE 473 16th Dec 2013 to Colombo. Though it was a long flight the way the staff/crew onboard treated you was excellent Very good friendly service and food was good. Please improve the inflight entertainment with more movies since its long flight.","","","Economy","","10.0","3.0","5.0","4.0","3.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Martinez","United States","2015-04-16","We traveled from LAX-LIM LIM-SCL and return. Several flight attendants were friendly but a couple wouldn't make eye contact or smile. I don't have a huge issue with those that don't smile or are too troubled to say hello but the following was certainly unacceptable: The seats are below average in legroom. I'm 5'5"" and thought that it was tight legroom for me! The flight attendants were on a mission to complete tasks and be done with attending and I can give several examples. On a 3.5 hr leg we flew Premium Business and the attendant didn't come through until she had finished prepping the meal - no drinks were offered beforehand. She came through in one swoop returned once to retrieve and another final offer of service. On a 9hr day flight the service was similar swooping through to be done. We had 5.5 hrs of absent flight attendants. An overhead compartment opened mid-flight and remained open for 1.5-2 hrs until a passenger closed it. This not only a safety issue but just another plain example of the laziness that seems to omnipresent with flight staff. On this flight we had to get up 2-3 times to get water from galley and they flight attendant couldn't be bothered to poor the water into the glass. He motioned to the water bottle on the counter and seemed annoyed when I asked for ice. Again the minimum work. I'll be taking AA or United down to South America next time.","","","Economy","","","2.0","2.0","3.0","4.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Taylor Adam","United Kingdom","2014-03-31","FCO-CDG on KU165 onboard an old but very classic A310. Boarding was prompt as only around 30 passengers needed to board. Once onboard the flight was full with inbound passengers who were staying onboard from KWI for the next sector to CDG. Departure was on time and we took off from Runway 25. The inflight entertainment is non existent but for such a short flight do I really care. The food and beverage service was done well and quickly however the standard of catering was very poor. Seat comfort was ok considering the age of the aircraft. For this flight I was satisfied but for a 4-6 hour flight which this aircraft is used for I would perhaps not be so satisfied. The crew were very professional throughout the flight and also came across polite. My conclusion is for the flight I took which was short I was happy and at £82 one way I could not complain. The reality is though KU are still a long way behind the airlines that they compete with in the middle east region (QREYEK) and with this in mind I would always choose one of these airlines on long haul before selecting Kuwait Airways.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Lee","Malaysia","2013-12-21","KUL-ICN-KUL B777. On both flights only allowed 1 check-in baggage so I had to rearrange my baggage. As usual cabin was clean and good leg room for 6hr flight. FAs were professional yet service was not good as my previous experience. Food was average. Personal IFE system requires some maintenance.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Conley","United States","2015-04-01","I flew economy from JFK-EZE through Lima and MVD to JFK through Santiago. The long-haul segments were on clean comfortable 767s with personal entertainment in the seat back. The South America legs were on A319/A320 without personal entertainment but fold-down screens showing local TV and or an American film. Long-haul flights served dinner and breakfast which were decent enough and came with complementary wine. The flight crews were friendly and responsive. All four flights were on time smooth and relatively comfortable. Return flight from Santiago to NYC was relatively empty so passengers could lay down across three seats in the middle row. LAN will be my first choice for future South America travel.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Brian Levy","Ireland","2014-03-03","Kuwait to Sohag (Egypt) via Sharm El-Sheikh. I chose it because it's the only international airline that flies to Sohag in upper Egypt. The flight was on a really old 20 year old A320. Flight attendants were ok professional but not very friendly food was actually good with a delicious chicken biryani dish. However there was no entertainment of any kind the plane's seats were all blotched and stained. The bathrooms though clean were old and needed refurbishment badly. Our stopover in Sharm El-Sheikh was delayed for 2 hours and we were stuck on a hot plane during this whole period. The sector to Sohag was uneventful but only water was served. Kuwait Airways is centuries behind other Gulf carriers. I don't understand how a rich country like Kuwait has one of the oldest fleets in the Middle East.","","","Economy","","4.0","1.0","3.0","4.0","1.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Soebandhi","Indonesia","2013-12-16","CGK-ICN-FUK and back. All flights were surprisingly smooth. Clean cabin terrific food comfortable seat excellent entertainment facility and extremely attentive cabin crew. I can only benchmark them with cabin crews of Cathay Pacific who won the best this year. I will definitely fly with Korean Airline again.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Waldron","Australia","2015-03-20","We flew from Santiago to Sao Paulo in Premium Economy and had a very good experience. We departed a little late however arrived on-time so no concerns there. After reading some earlier reviews I was a little apprehensive about the service however found the staff to be efficient and friendly and the meal was very good… I would go as far to say it was far better than Qantas (also in PE) from Sydney to Santiago.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Karol Jandzis","United Kingdom","2014-02-17","London Heathrow-Kuwait-Kuala Lumpur and back. B777-269 and A340-131. Planes were old and really dated. Cabin looked like it wasn't even cleaned. IFE was not working Food was OK and crew barely smiled. I will never fly this airline again!","","","Economy","","","2.0","3.0","3.0","0.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Makiol","Australia","2013-12-13","Flew BNE-ICN-LAX JFK-ICN-BNE in November. This is my second trip with Korean Air this year and I am still very impressed with them. Service provided from the cabin crew is excellent nothing is an issue and always greeted with a smile. Aircraft are always clean tidy and modern. I loved the A380 so spacious the most room I've ever had in economy class! AVOD is great and meals are fine with regular water/juice runs throughout all flights. Korean Air is a consistent airline which I think is very important I will continue to support them as they offer a great product at a great price. I look forward to my flights next year and would highly recommend.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Cross","United States","2015-03-09","My wife and I flew LAN/TAM from JFK to Sao Paulo and returned from Santiago in February 2015. LAN's facilities at JFK are way below standard and they can't handle the slightest problem. While there were weather issues on both ends of our trip they did not justify the poor handling of flights by LAN. On the outgoing flight there were 3 planes loads of passengers waiting at one gate at JFK. This is close to 1000 people all expecting to fly out. It appears LAN only has one gate at JFK. Also they seem to be dependent on American Airlines to service their planes. When something goes wrong like the weather American will of course service their own planes first. The counter staff continually lied to everyone about the situation. The only truthful statement they made was that the flights were not cancelled. When our plane finally was ready to board 7 hours late all 1000 people were trying to figure out what flight was boarding because the lighted sign was wrong and still said all flights were on time. Finally someone taped a paper sign over the lighted sign to say what flight was boarding. Our flight was first of 3 and we were 7 hours late. I have no idea how long the other folks waited. On the return flight the Captain proudly announced we landed at JFK on time. However we sat in the plane for 2.5 hours on the tarmac because there were no gates. Finally to avoid being fined (after 3 hours) they unloaded us on the tarmac and bussed us to the terminal. Why didn't they do that 2 hours earlier? I will never fly LAN in the US again. They don't have the facilities and depend on American which itself is another story. Our experience in South America has been much better. Take American to South America and then fly LAN between cities there.","","","Economy","","3.0","4.0","3.0","4.0","4.0","","","4.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Nimmo Angus","United Kingdom","2015-03-09","28th October 2014. Flew Madrid to Lima. Flight delayed 1hr. This did not affect me as I was served drink and savouries. Excellent staff and wonderful seats. Flight departed aporox 1am. Slept for approx 8 hours. Awoke flying over Ecuador. Excellent breakfast. Will definitely fly again with LAN.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Syed Zia Shabbir","United States","2014-01-29","JKK-Kuwait-Islamabad-Kuwait-Colombo-Kuwait-JFK. I took 6 flights on this 2 weeks trip to Asia. Tickets were cheap. All six flights were delayed. Minimum delay was 2 hours and maximum 18 hours. My first flight from JFK to Kuwait was 2 hours delayed without any reason. It was a 777 but old. No entertainment for 14 hours. Seats were not reclining and food was just food. Staff were rude. My other flight was from Kuwait to Islamabad but it delayed due to fog. We stayed at airport for 18 hours and they told us that all hotels were fully booked.","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Pyatt","United Kingdom","2014-01-28","Flew from UK to Sri Lanka with change in Kuwait. I chose the airline based on price but as the tickets were only £80 less each than Emirates this was a real false economy and one I regret. Where to start old dirty plane unexplained delays in Kuwait legroom bordering on illegal in-flight entertainment totally absent uninterested staff (except one attendant on return flight who was exception to the rule) food ok although no alcohol. During the night flight the lights were not turned down and people were aloud to wander from their seats to have communal chats so it was impossible to sleep.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","I Black","United States","2013-12-10","NYC-ICN on A380 ICN-BKK on 747. Upper deck on A380 just doesn't feel special way too large much prefer the feel of Korean Air 777. As usual some problems being understood by the crew but overall good. Bar at front and back totally pointless. Ugly to look at and limited drinks. Not somewhere you really want to sit. Painless 50min transfer at Seoul. 747 older product with old style angled seating but for shorter flight was ok.","","","Business Class","","8.0","3.0","2.0","3.0","4.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Beck Chris","United States","2015-03-09","I flew from JFK to MVD via SCL on Feb. 14. We were scheduled to depart at 8pm from Terminal 8 (American/One World but Air Berlin plane still at our gate). It had snowed earlier that day so flights were being cancelled or delayed however the LAN flight was still being shown on the departure information board as being on time. The young lady from LAN also told me that the flight was on time. We finally took off at 11pm after being de-iced. In the air LAN was very good in the past I used American to MVD from New York (via Miami) and the difference between the two airlines in the air was like night and day. The FA's were friendly young and interacted with the passengers. Missed connection in SCL but LAN had rebooked me on later flight to MVD and also gave me a voucher for food as my flight was not until mid afternoon. Flight to MVD on A320 the seats seemed to be wider than on the 787 and also a bit more leg room. Coming back from MVD to JFK everything was OK until departure from SCL. We were scheduled to depart at 11pm but due to full load plus many families with kids we did not take off until midnight. Again service and food in the air was excellent (2 entree choices at dinner and breakfast). We were scheduled to arrive at 8am into JFK as we began our descent the pilot announced that JFK had just been closed due to weather and we were being diverted to EWR. We landed at 9.30am waited for an hour to get a gate in Terminal B went through Immigration and then waited an hour and a half for luggage. Only staff from LAN were the FA's on our flight and they knew as much as we did. I finally left the airport at 1.30pm. LAN was great in the air but not so good on the ground.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Indah Roesyanto","Indonesia","2014-01-07","I flew from Jakarta Indonesia to JFK (NY). My flight to JFK was delayed 3 hours in Jakarta and the flight back to Jakarta was delayed 2 hours. Entertainment was very poor 4 channels and I couldn't pause repeat or forward. I had to ask for a blanket I had to ask for earphones. Mostly the non vegetarian food was finished (so although I'm not a vegetarian I had no choice but to get meat for my meal). Planes were old. I couldn't charge my phone or any other devices. They didn't give toiletries like socks eye shade ear plugs or toothbrush. They didn't maintain the cleanliness of the toilets. I will never fly with this airline again!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Lucas Kim","Australia","2013-12-02","Used Korean air's B777-300ER. ICN-SYD. Used Business class comfortable large seats and great crew service. It was really quiet. Lots of food selection to choose from but the steak was a little bit small. Also a large entertainment system.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Azmina Kareem","Sri Lanka","2013-12-20","Kuwait Airways is by far the worst airline I have travelled. Our flight was delayed 45 minutes taking off from Colombo and arrived 20 minutes later than our connecting flight. The connecting flight to New York had taken off without waiting for passengers. The support given by the ground staff was next to nil and there was no alternative provided. Ground staff were very rude. we were asked to stay 24 hours for the next flight that they were 'sorry' they were not able to help anymore. We were sent to a hotel near the airport. No facilities provided to make calls outside to inform our family of the delay and to make alternative arrangements as we had to cancel and make new reservations for flight and hotel. The Kuwait airways rates are low which makes this an attractive option but the hassle this airlines puts you and the lack of support or service is not worth that cost. I would never fly Kuwait Airways.","","","Economy","","2.0","3.0","3.0","3.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Mackie Donald","United Kingdom","2013-11-21","B747 ICN to AKL Economy cabin is a 3-4-3 layout. Boarding somewhat chaotic at Incheon as flight was very full. Cabin looked a little bit drab and tired when compared to B777-300. Seats not quite as good as newer economy on newer planes in the Korean Fleet. Legroom was excellent. Inflight entertainment was extensive. Where Korean excel is the service received from the cabin crew very efficient and smiling steward was very pleased when I asked to try Korean Beer and provided extra snacks to accompany the beverage. Overall the experience was very good Western airlines should take a real good look at themselves Korean Air will be getting my business again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","L Smith","United States","2015-03-04","The customer service on LAN varied greatly. At the check in desk staff went out of their way to be helpful. Flight attendants on the flights from BA to Lima to JFK were awful. I asked for a glass of water it never arrived. Later I asked if we could get a bottle of water I was told no. When I asked for ice during the drink service only 1 or 2 cubes were provided. A flight to JFK will include a certain number of Americans who don't prefer warm drinks. The cabin in row 14 was extremely warm i.e. uncomfortable. When using the restrooms I noticed the rear of the plane was quite comfortable. I went to ask flight attendants if something could be done of if they could look into the temperature. They acted like it was a crazy request. A few hours later after my hands and feet were uncomfortably swollen a flight attendant stopped by to see if anyone had answered the call button. This I'd pressed about an hour before. This is lousy service. This flight attendant was marvellous. This new attendant however said that the pilot controls the cabin temperature and in fact it was quite warm in our area. She said she'd discuss the issue with the pilot. Half an hour later the temperature was beginning to come down and there was some airflow in the cabin. While we appreciated this one flight attendant and the check in desk service greatly the rest of our experience with LAN staff was miserable. Maybe re-training is in order.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Garratt","United Kingdom","2015-03-04","Just returned from a package tour to Peru flying with LAN. After reading previous reviews I was not looking forward to the flight. I need not have been concerned as everything from check in at Heathrow to returning via Madrid was excellent (apart from the final leg with Iberia). The inflight entertainment was vast food good by airline standards cabin staff attentive helpful and smiling. There was two short internal flights complete with included snacks and drinks.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Chris Beck","United States","2015-03-04","I flew LAN on Feb 14 from JFK to MVD via SCL. Flight was scheduled to depart at 8pm. However it snowed (not heavily) that afternoon. Arrived at JFK with plenty of time. Flight shown on departure board as being on time. I was at the gate at 7pm and the flight still showed on time however there was an Air Berlin plane at our gate. According to the agent the flight was still leaving on time even though the plane was not there. We finally left the gate at about 10pm and had to wait to be de-iced. Took off at 11pm. Plane was a Dreamliner and other than the having little room between seats was great. Food service on LAN was much better than on American which I usually use to go to MVD. Flight attendants were young enthusiastic and had good rapport with the passengers. Dinner was a choice of beef or pasta and I chose the beef which was quite good. LAN still uses regular cutlery for meal service (no plastic ware) and glass for wine (no plastic cup). Breakfast was also a choice of two different meals cheese sandwich or eggs and sausage which I chose. The eggs and sausage came in s ceramic dish. Far cry from American's minuscule continental breakfast. Arriving at SCL all transit passengers went to transit area LAN had already printed boarding passes for connecting flights and also provided voucher for food while waiting for the connection. I don't think that any US carrier would do that nowadays. Flight from SCL to MVD was on A320 which was more comfortable than seating on Dreamliner. LAN offered snack service (sandwich and beverage) on 2.5 hour flight which most US carriers do not do any more. Return from MVD to SCL was also on A320 boarding pass issued at MVD showed Gate 5 however departure board showed Gate 4 (which was correct gate). Again LAN offered snack service to SCL. SCL to NYC was a nightmare. We were scheduled to leave at 11pm but did not depart until midnight. The plane was full with families with children onboard many of whom cried screamed at night. Perhaps airlines should keep a stock of pacifiers on board. After take off dinner was served and again the offerings were much better than American's. We were scheduled to land at 8am at JFK as we began our approach and landing gear and flaps were down the captain announced that JFK had just been closed due to weather conditions and we would go to Newark instead. Landed at Newark at 9.30am and waited for an hour on taxiway for gate to be made available. Disembarked at 10.30 and by 11 was through passport control. Then we had to wait for 90 minutes for the luggage to start coming onto the carousel. Left the airport at 1pm. LAN had no one there for assistance except some of the flight attendants who did no have that much information. LAN was great in the air but terrible on the ground.","","","Economy","","5.0","4.0","5.0","4.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Vasista Bhargava Valluru","India","2013-12-02","Mumbai-Kuwait-Tehran-Kuwait-Mumbai. My journey with Kuwait Airways came as a pleasant surprise. I got more than I expected. I bought the ticket for its price. The flights were on time food was excellent (I'm a vegetarian) cabin crew were very polite and attentive to my needs. The best part was the hotel stay that was given to me in Kuwait as the transit was too long. The only couple of downsides were the old aircrafts and non existent IFE. Overall a wonderful experience for the price.","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Charles Hasson","United States","2013-11-19","10/17/2013 flight 94 and flight 667. 10/24/2013 flight 668 and flight 93. A great trip except for the seats. Probably wouldn't have been a problem if it wasn't such a long flight. But other than this it was very good. I can't say enough good things about the flight attendants. They were excellent always smiling and very attentive. I would gladly recommend.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Reed","United States","2013-11-10","Kuwait to JFK via LHR on an older B-777 that had not been upgraded - with older style seats and entertainment. The airplane had been refurbished service standard business class service. The food was good but would have been a lot better if I could have had wine with my meal and port with my cheese tray. With Kuwait Airways ""you get what you pay for"" - you don't get any special treatment checking in boarding or baggage delivery. I am not saying I will ask my company to book me with them again if I have a higher quality alternative but if I was having to pay the bill I would consider them.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","O Ka","Israel","2013-11-12","Korean Air are fairly good except the fact it does not have any good frequent flyer program. One of the most aggravating facts is that their upgrade policy is very simple - no upgrades. The only way to be eligible for upgrade is if you buy a full fare economy ticket. And then you need to redeem 80000 to 120000 points (8 to 12 roundtrip transatlantic flights). Furthermore even if the business class is empty and the economy class is fully booked no upgrade none whatsoever (doesn't matter if you bought a full fare ticket). I fly with Korean Air around more than 10 times a year (long distance - 12hr one way) one can't deny the fact that Korean's fly relatively new aircraft the staff is polite and helpful etc. Yet when one travel as often as I do one would expect more in particular if you show such a loyalty.","","","First Class","","7.0","4.0","4.0","2.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jacquenet Xavier","Chile","2015-02-24","For a 5.000 dollars business class ticket from Santiago to Papeete what did I get? A broken seat no lounge access neither in Santiago nor in Papeete and not even at the stop in Easter Island sparkling wine that they tried to sell as ""champagne"" no moisturizer (for a 10 hour flight + stop) no newspaper in English and the window seat I had secured when I bought the ticket had been changed to an aisle one on the return leg. To sum it up an economy class service at a business class price.","","","Business Class","","2.0","1.0","4.0","3.0","4.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Steinle","Ecuador","2015-02-24","Flew from MEX-LIM-GYE-UIO. First flight 6 hours delayed arrived at 4 am missed night in hotel which was non refundable. Second flight delayed by 2 hours and had to rebook for final leg. Terrible customer service. I am emerald in One World and will never fly them again. Avianca-Taca is a better option for Latin America.","","","Business Class","","2.0","3.0","2.0","3.0","4.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Farouk Mogheth","Thailand","2013-10-31","A quick 3 hours flight from Bangkok to Manila and back. Can't really fault Kuwait as they've shown a rather decent standard on both flights. Flight to Manila was completely full and back to Bangkok about 40% occupancy. Flights on time An ageing A340 but well kept and maintained. I flew economy and granted seeing the Business class it seems quite outdated (fitting C class from the 80s). The PTVs were minuscule and turned off. Meals hot and edible and cabin crew mix of Thai and Filipino only. Ground services very polite and helpful. Kuwait airways doesn't have a smart phone APP but their online check in worked (only for 1 leg of this trip). Amazed to see a 40KG allowance on my ticket. Very comfortable and uneventful.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","H Goldberger","United States","2013-11-08","I'm in the First Class Lounge in Hong Kong if you can call this a Lounge. it's a small room with a few very uncomfortable couches and there is no lounge toilet. If you need to use the Toilet you have to use the Public Toilet. I'm paying for a first class ticket I arrived for the flight 2 hours and wanted to unwind in the First Class Lounge and I have nothing to look at.","","","First Class","","3.0","4.0","2.0","2.0","3.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","K Northam","United Kingdom","2013-10-25","London to New York October 19. Flight number KU 401. This is the worst airline I have ever flown - and I've flown many! Nothing worked - IFE system overhead light seat recline toilets. The response from the staff to complaints about broken items was ""go and find yourself another seat and that may have a working IFE system / lights / seat recline etc. The safety regulations are almost non existent passengers can seat themselves wherever they like no-one was woken up to recline seat at take off or landing there was overhead luggage all over the airline including in front of the exits and the fasten seat belt light was on for the entire flight so everyone ignored it. The response from the head of customer service in New York was ""Too bad. So what if a few 'little' things aren't working"". No apology.","","","Economy","","","3.0","1.0","3.0","1.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Hwang","Netherlands","2013-11-07","KE925 from ICN to AMS with A330-200. Fairly new interior with floor heating big personal screen with best interface that I've ever seen so far. Seating was also very good (34G) big legroom although my headrest could not be adjusted to my long height. We had no delay and the personnel were very friendly. Yet the food served was not good as flight attendants and PES unfortunately. The meat was dry as well as cod fish that was served later in the flight.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Biggins","United States","2013-11-04","Flew from LA to Tianjin and return from Singapore to LA. The economy seats are the hardest of any I have ever flown and made it impossible to get comfortable on 11 plus hour flight. The food was not very good and best left uneaten. The stewardesses seemed like women out of Stepford Wives. All very pretty young and accommodating but not real.","","","Economy","","1.0","1.0","3.0","1.0","0.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","John Geoffrey Pierson","United States","2015-02-18","Flew in economy from Santiago (Chile) to Punta Arenas on Jan 28 2015 and from Ushuaia to Buenos Aires on Feb 4 2015 and from Mendoza (Argentina) to Santiago and from Santiago to Montevideo (Uruguay) on Feb 8 2015. A very consistent product. Always honored my AA Platinum status with early boarding and marked our luggage for special handling. All flights on time seat pitch varied on their 320's from generous to cramped. Snack and drinks always served. Staff friendly and helpful available throughout boarding to assist and throughout the flights. Even offered headsets for the flights longer than two hours and had adequate programming. Very impressed.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Ricardo Palma","Peru","2015-02-12","Service on this airline is of the poorest quality not up to international standards. My family and I were flying from Peru to the US. We purchased American Airlines tickets but the flight was operated by LAN - apparently LAN and American have a going partnership. I am a frequent AA flyer and thus enjoy their Advantage priority check in. When checking through LAN's priority queue which BTW was empty I was informed that they could only check me in but not my wife and daughters - LAN wanted to split the family. When I asked to speak to a supervisor I only received very rude treatment. This has never happened to me before while flying with other major airlines. So I guess the moral of this story is if you're an AA frequent flyer and expect to be treated as such avoid LAN at all costs.","","","Premium Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Viajitha Anitha","United Kingdom","2013-10-10","The worst airline especially if you are travelling with an infant. No allowances as cabin baggage for the baby had to stuff everything within 7 kgs for myself and my baby. Had to throw away most of my baby's food ground staff didn't even show consideration after I told them she needed special milk due to allergies and I had 4 hour transit in Kuwait airport. Inflight entertainment was non existent meals and service was very poor. The service was worse than the cheapest budget airlines!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Morgan","United States","2013-10-29","Often fly KE 036 from ATL-INC then KE623 to NRT Manila. I must say I have been impressed with Korean Air. Their prices on business class have been almost half of Delta's. My most recent flight was on their new Airbus A380 service. The seats are the same as Prestige class on the 777ER but there is an added storage compartment next to the seat that can hold your laptop and pillow and blankets. The food and staff on Korean are excellent. Prestige class is the entire upper deck of the A380. There are lounges at the rear and front of the upper deck. The forward lounge has assorted vodkas and martini mixes and is self-serve. At the rear of the plane is another larger lounge with an attendant serving as bartender with a larger selection of drinks. Probably my only cons are the pillows and blankets are more comfortable on other international carriers I have flown. Also I now take extra bottled water on the plane with me and use the large storage compartment of the A380. They tend to be stingy with the water. Tiny glasses and it is impossible to get them to fill them more than half way. It is the same with the wine. But it is better than getting dehydrated on those long 21 hour journeys.","","","Business Class","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Klaus Malling","Denmark","2015-01-19","FRA-GRU and GRU-LHR. Flight departed on time. Nowadays there is not much differences between the main airlines and LAN offered what is expected in Economy Class: Two full meals (somewhat more basic than on main European carriers but portions a little larger) good IFE system and professional service from the staff - less personal but on European carriers but nothing to complain about. Main complain was the hard narrow seats on Boeing 777-300ER as in other carriers using the 3x4x4 option seats are much less comfortable than formerly and make long-distant flights something of a challenge but TAM is not alone here.","","","Economy","","7.0","2.0","4.0","4.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Toye","United Kingdom","2013-09-26","Travelled with my wife from London to New York mid Sep 2013. Found 1st class to be a very cost effective alternative to the major airlines on this route. Checked in online and printed out our boarding passes. Check in was smooth and the staff pleasant. Proceeded to the Gulf Air lounge which was pleasant and served a variety of hot and cold dishes and alcohol. Flight was delayed an hour without any announcement or communication from the airline. Staff at the gate were not particularly enthusiastic but boarding was swift and we boarded through the priority lane. Onboard 1st class was clean and looked well maintained though old style. The green fabric seats were clean good size and comfortable but old style and not full sleeper. Seats were sufficiently spaced out. The crew were professional and polite but did not appear friendly or as jovial as major airlines. Offered pre-flight drinks accompanied with smoked almond nuts dates and Arabian coffee. Shortly after take off we were offered drinks and some hors d'oeuvres. Offered portable videos toiletry/vanity pack encased Parker style roller ball pen (souvenir) blankets and neck support cushions. 2hrs into the flight we were served a 4 course meal. The rest of the flight was smooth. Arrived into New York 30 minutes behind schedule. Our luggage came out first as they were priority tagged. Our return journey departed New York on time the check-in was seamless the lounge was good the food great the crew were same and we arrive London on schedule. Overall a good experience.","","","First Class","","8.0","3.0","4.0","5.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Zachary Ho","Singapore","2013-10-20","SIN to ICN return. KE644 and KE641. Boarding was quite fuss free and was boarded according to seat number aka from the back of the plane to minimize disruptions. Cabin Crew friendly on a full flight. Limited drinks offered upon take off. But if you require other drinks you will have to ask the cabin crew. IFE was average and some broke down during the flight. There were 3 choices usually Korean Western Asian. Food portion was like a kids meal. Small. Though I have to commend that the food was delicious despite a small portion. Cabin Crew messed up a little but cleared and provided professional service recovery. Return leg was amazingly different from the incoming flight into Seoul. Snacks were served prior to landing and includes a wide array of snacks which was good. Along with a cup of Ice cream which was refreshing coupled with cabin crew who were friendly smiling on both flights to complete a wonderful experience on Korean Air.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","LeRoy DuBois","United States","2015-01-19","Jan 9 2015 flight #530. My flight between Santiago and Lima was excellent. The plane a Boeing 787 was spacious and new and flight attendants were the best I've seen. They were extremely accommodating respectful and sharp. I will recommend LAN.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Jenkins","United Kingdom","2015-01-19","We flew to Sao Paulo from Heathrow and then onto Buenos Aires with LAN/TAM in Nov. Good flight and impressed with the amount of legroom in economy and reasonable film choices - neither myself nor my husband can sleep on planes - so that is important. Unfortunately when we returned from Santiago to Madrid we were on an Iberia flight. Again good legroom but horror of horrors no individual screens! The flight was interminable - 3 very poor films were shown back to back and so for more than six hours there was not even any flight information available. Would not want to travel with this airline again because of the links with this airline - which is a shame as the seats were far more comfortable than BA. Didn't feel that the cabin staff were particularly attentive - soft drinks had to be requested rather than being offered through the night on the return journey.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","4.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Asha Lushington","United States","2013-09-08","My boyfriend and I went on a 2 week trip to London from New York and as a frequent flyer of an assortment of airlines I would rather pay more. The cheap deal wasn't worth it in the end. On the way to London the flight was delayed an hour but there was absolutely no communication until they were ready to board. There was a lot of wheelchair passengers and it seemed to confuse staff even more on how to assist and board them accordingly. They rationed blankets so we had to share one. The entertainment was 3 channels with no choice of start time and my boyfriend's didn't work. The food was ok. Flight back to NY was one of the airlines selected for extra security clearance (due to its many previous stopovers) so we had to be searched many times. Once again the flight wasn't on time so they had to rush everybody on to get seated so they wouldn't miss their slot. Once again rude cold monotone staff. I didn't bother to beg for a blanket I bought my large scarf instead. Several headphones didn't work and the flight attendant seemed annoyed about having to give me a new pair. Never again unless its the last resort.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Mohammed Al-Adsani","Kuwait","2013-09-08","Kuwait - Kuala Lumpor in Business class. It was almost an 8 hour non-stop flight. Service and seat was good enough for me to fly them again for future flights. In-flight entertainment did not work except for the in-flight map but that was good enough for me since I don't really use the in-flight entertainment. The seat did recline for me so that's another bonus. Most importantly the flight departed on time. I might fly with them again if I wanted a non-stop long-haul flight. Business class seats are uncomfortable for sleeping but for the price and direct flight I would consider flying Kuwait Airways again for my future flights.","","","Business Class","","7.0","3.0","5.0","4.0","1.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Rob Siebers","New Zealand","2013-10-15","Flew Auckland-Milan via Seoul and return 3 weeks later Amsterdam to Auckland via Seoul. All 4 legs were excellent especially the staff. Only had the fully reclining seat on the Amsterdam-Seoul flight 80 degrees on the other three. Time Korean Air updated all their business class seats in order to stay competitive. We pre-booked our business class fares 1 year previously when we received an excellent deal. Food on all 4 legs were good to excellent love the bibimbap although they ran out of it on the 3rd leg. Wines offered were excellent although only 2 choices each of red and white. All in all a wonderful experience and definitely will fly them again if the price is right. One thing Korea Air must do and that is to make its website much more user friendly were unable to pre-book our seats on-line and navigating around the web site is difficult. Still unable to check whether my frequent flyer points have been credited.","","","Business Class","","10.0","3.0","5.0","4.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Kim","Australia","2013-10-13","ICN to TPE on 6 October cancelled on 6 October due to typhoon in Taipei. Moved to a separate flight KE8691 on the following day. B777 used and was well maintained. Service food and entertainment was of high standard. Will fly again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Hinze","Germany","2015-01-19","FRA-MAD-SCL: cabin and seats looked like new. The comfortable seats could be folded flat and we slept very well. The meals and beverages were well above our expectations as the service was.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","John Polley","United States","2013-10-10","KE 036 from ATL to ICN. Aircraft was an A380. Business class seating is 2-3-2 configuration. Although I prefer the privacy of international business class where all seats have direct aisle access and the window seats are single seats. I had 22A a window seat on this flight and there was no one sitting in the seat next to me. The window seats on the A380 have storage compartments built into the fuselage below the windows. This is provides excellent storage space for personal items like newspapers pillows or amenity kits. The top of the storage compartment is good flat space for setting a drink or a laptop. Once I was seated the FAs came by with a good selection of English and Korean newspapers. One thing they did not offer was a pre-departure drink. I was in seat 22A which is near the back of the business-class cabin. Many of the seats in this part of the cabin were unoccupied so it was very quiet and easy to catch a cat nap. Right behind the business-class cabin is the lounge. This is a large area with a bar and couch seating by the windows. One of the FAs serves as a bartender. There is an assortment of the usual alcoholic and non-alcoholic beverages plus a menu of special cocktails the bartender will prepare. The lounge was a great place to meet and talk with my fellow travelers. There is also a smaller lounge in front of the first-class cabin but it has no bartender. The seats are full flat and the controls were easy to operate. The entertainment system also worked well. The selection of movies and games was adequate but there was less variety than on other airlines I've flown. The pillow and blanket while adequate was not as nice as others for international business class. One thing that Korean Air did very well was the food. American Korean Japanese and Chinese selections were available. I tried the beef-tenderloin five-course dinner with a nice cabernet. The steak was actually prepared medium to medium rare. Other airlines I've flown have been unable to manage anything less than well done. The best part on any Korean Air flight are the flight attendants who are incredibly attentive pleasant and attractive. The FAs on this flight upheld that tradition well.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Ahmad Liftawi","Austria","2013-07-24","KWI-AMM-KWI. Very good flights both ways food was great for a 2 hour flight seat comfort was very good FA's were incredibly nice had a wonderful experience with them.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","S Ptctan","Germany","2013-07-01","CGK-KUL-KWI-AMM. Food was so-so no alcoholic beverages. Many IFEs not working poor selection of English movies. Ground staff very friendly stewardesses seemed to be in a bad mood. Only booked it as it was much cheaper than other gulf state airlines.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Rose","Australia","2013-10-10","GMP-HND in economy on B777. Hands down the best economy class flight I've had in recent memory. Incredibly comfortable cabin with a remarkable amount of legroom large video screen and overall pleasant cabin ambience. More importantly the crew was absolutely exceptional - extremely efficient attentive warm and highly professional - about as good as it gets. I don't fly KAL much due to my status on Oneworld and perhaps I just got lucky but if this is typical for KAL they're owed credit for a great in-flight experience.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Maitra","United Kingdom","2015-01-14","Flew LAN from Santiago to Atacama and then to Easter Island. New plans on all the Chile flights and flew a 767 to Easter Island. Excellent service good food and IFE on a 2-hour flight! Particularly impressed with the Easter Island Service. I wish BA would learn from them. Not so impressed with LAN Argentina - older planes not so punctual and chaos at check-in (Buenos Aires to El Calafate). But no real issues and would recommend anyone holidaying in South America to fly them.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","S Khan","United States","2013-06-23","LHR to JFK flight was good overall. Meals were hot and better than usual airlines. The airplane did need some inside repairs (TVs and leg rests etc) but was good overall. Definitely worth the price and would fly Kuwait again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Bennett","Australia","2013-10-06","Paris CDG to Brisbane 12 Sep 2013. Generally good value with little to complain about. They provide a compulsory free overnight stopover in Seoul on flights to Europe from Brisbane. The hotel used is excellent. Transfers to and from the airport are quick and efficient. We have noticed that inflight service is not as good in 2013 as it was in 2012 they no longer offer spirits or beer you have to ask. However they only offer fruit juice and water. Wine is offered with meals. Seat pitch was good with a bit more legroom in economy than some carriers. Food is average for Asian carriers usually a choice of 3 main dishes including one they always offer traditional Korean pickled cabbage served with rice and vegetables with Korean chilli paste in a tube and sesame oil. Nice if you like Asian food but it gets a bit repetitive. The western style menu choices are satisfactory ""plane"" food fair average quality. Staff are friendly and helpful and most speak reasonable to good English. French is spoken too on the Paris flights. Korean code share with Air France so if you want to avoid Air France you need to specify that you only want to travel on Korean Air operated flights when booking. The only problems we have had (repeatedly) are with seat allocations when we have requested a center aisle seat to avoid the inconvenience of being in a window row of 3 as some planes have. Despite repeated assurances that they have noted our preference for a center aisle seat and put it into their computer systems for all the subsequent legs of a trip most times it had not been done they denied all knowledge and we had to persist vigorously to get what we had been promised. Overall we have been impressed by Korean Air after two round trips Brisbane to Paris and return and it they are continuing to offer competitive fares which is why we started to use them you can happily give them a try.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Andres Vargas","Colombia","2014-12-31","BOG - SMR. LAN needs to invest on their entertainment which is really outdated. The space between seats was very tight only a few centimetres between each other. The good things were the food and beverages onboard the staff were very nice and courteous.","","","Economy","","7.0","3.0","5.0","5.0","1.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Mayne","United Kingdom","2013-06-10","I booked flights from LHR-JFK back in 2012 and had been worrying every since about my choice due to reviews on here. Flew 25/5/13. Flight out was delayed by about an hour no problem. Plane was pretty old but clean. Staff were friendly and the food was good. Phew. Flight back was also fine. Although customers just deciding to sit where they liked rather than in allocated seats gave the cabin crew some stress. At £200 cheaper than the next option I would use them again.","","","Economy","","6.0","3.0","4.0","4.0","1.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Wilfred Williamson","Switzerland","2013-05-29","Flew Paris-Kuwait-Mumbai with a stop over in Rome. Boarding was quick and the flight was on time. The plane wasn't clean. There was dirt between the seats and the folding table had bread crumbs stuck to it! Stopover in Kuwait was okay. The airport has some restaurants etc although the prices are out of this world.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Verne Cooke","South Africa","2013-10-03","13 Sep 2013 KE 607 Seoul Incheon - Hong Kong. 28 Sep 2013 KE 614 Hong Kong - Seoul Incheon. As an expat I have been traveling and working in over 12 countries in the past 10 years and have traveled on just about every airline in the world. My last airline travel was on Korean Air and have to say it was the most satisfying flight I have experienced! From check-in to disembarking it was the most pleasant experience one could hope for.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Mark Russell","Australia","2014-12-31","Flew Premium Business SYD-SCL on LA 800 in the A340 Seat 1A. I have flown this route over 20 times in the past 10 years. Fast efficient check in able to relax in Qantas Lounge in Sydney before flight. Slept most of the way to NZ. However flight crew were cheerful and helpful. Auckland to Santiago was an extremely pleasant flight. Meal quality and choices were excellent could have gone back for seconds thirds of the smoked salmon with mango salsa for entree. This was followed by a lovely lamb rack with sweet potato mash all washed down with a fine selection of Chilean wines. Seat coverts into a lie flat bed offering a comfortable sleep of which I got 7 hours. Cannot comment on the IFE as I did not use. Flight arrived 40 minutes early. Overall again an excellent experience with LAN - highly recommended. Cannot wait for the B787 Dreamliner to commence operating on this route from April 2015.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Roger Stone","Australia","2014-12-31","SCL-MVD-SCL booked in premium economy but happily placed in the business cabin of their A320s that are used on these sectors perhaps because of my Oneworld status. LAN provided a good on-time service complete with some basic but tasty meals and wine. Emerald status which meant straightforward access to their business lounges in both Santiago and Montevideo and use of wifi etc. My only complaint was that as I'm not much good with Spanish it was occasionally difficult to follow what the flight attendants were asking. As they are part of Oneworld they will be getting more and more non-local speakers on board so they should focus on language skills even on regional and local routes. Otherwise quite a good experience.","","","Business Class","","8.0","4.0","3.0","4.0","2.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Armugam Muthu","Malaysia","2013-05-27","Took a trip from Malaysia to NYC back to Malaysia. Our flight from NYC to Kuwait was delayed more than 10 hours. Just few hours before travelling to Airport in NYC we did online check in. No information on the website telling us that the flight was experiencing delays. We drove 60 miles to only find out that the Flight was delayed. Had to go back home and when we came at 3am the staff told us that the flight was departing at 5am. Flight did not leave until 7.30. NO communication whatsoever.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Itay Moskovitch","Israel","2013-09-26","I've flown several times on the TLV-ICN route (both ways). The airlines is excellent. The staff are always very nice and welcoming very efficient. The food isn't very good but not worse than other airlines. Drinks are being served several times during the flight and some times even a pizza is served. The entertainment system is one of the best with many choices. ICN is my favorite airport if a connection is required this is the place to do it.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Guendalina Rossi","Italy","2013-05-10","Travelled on 4 flights (Aircraft KU 166 351 352 165) and only on the last one video entertainment and spot light were working. During the 20 hours I spent with Kuwait Airways for 80% of these long hours I could not even read a book. If the system does not work on 3 out of 4 flights it can't be a coincidence the person sitting next to me experienced the same issue. Cabin attendants were useless and the rest of the service was average. I travel a lot for both business and leisure there is no continent I haven't been at list twice and I would have expected much more from an airline representing such a rich state.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Clancy","New Zealand","2013-09-18","Chose Korean due to reading about their above average legroom (34-35"" in Economy). Auckland to Seoul in an older 777 which was clean but the entertainment somewhat limited in choice. Food was quite poor compared to other airlines the two western choices we had were below average and the Bibimbap was also average. Cabin crew were attentive and friendly great service and seemed to be in good spirits. Seats a bit dated but Korean's good legroom makes up for it. Nice to get an amenity kit with slippers etc. Seoul to London Heathrow in a newer 777 but again the journey was let down by the quality of the food and the limited range of movies and shorts although the system was newer and had a larger screen. Service and legroom excellent. Zurich to Seoul and Seoul to Auckland same as above. Had free stopover on the way up at the Hyatt which was great but on the way back they didn't offer the same sadly. Would use Korean again around Asia but to Europe they are lagging behind compared to other airlines. Their legroom is very good though especially for tall people like me.","","","Economy","","7.0","3.0","4.0","2.0","3.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Alavi","New Zealand","2013-09-10","Just returned from our trip to Japan. First and last we will travel with Korean Air. From NZ to Korea the aircraft was ok but old and the entertainment screen was low quality. From Korea to Japan our aircraft changed and the plane was much bigger and newer. The lounge was really basic and ordinary especially the one in Japan. On the way back we had a newer plane from Japan to Korea but the plane was so dirty. They didn't have enough of the food provided and by the time they got to me I just had just one option of eel. In Korea the lounge was really basic and by the time we got there there wasn't much food left. However the flight from Korea to NZ was good.","","","Business Class","","5.0","4.0","3.0","2.0","3.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Abelson","United States","2014-12-18","In November we embarked on a 3 week trip to Chile and Easter Island. I was quite excited that the most significant legs of our trips (NY-Santiago and return) would be flown on the Boeing 787. It turned out to be about the most uncomfortable that I have ever had on an airline. The seat configuration was 3-3-3 and the seats were very narrow and cramped. I am not a large person and it was impossible to sleep due to the closeness of the seats. The food on the flight down was basically inedible a pasty gummy pasta with a flavorless sauce. On the return flight as breakfast was served a couple hours before arriving in NY they had run out of breakfast omelettes by the time that they had reached our seats (and we were only in the middle of the main cabin.) We passed on the ham and cheese sandwich which was the only thing available. Domestic flights from Santiago to Punta Arenas Calama and Easter Island were no better. All very cramped and on the return flight from Easter Island two of the four lavatories in coach were not functioning and could not be used. The only redeeming aspect of the flights is that they provide free headsets on every flight. I know that when flying to South America there are not a lot of choices but I will attempt to avoid LAN if at all possible on my next visit there. It is a terrible airline to fly in coach.","","","Economy","","2.0","1.0","4.0","2.0","5.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Brett Moore","Australia","2014-12-18","My partner and I travelled with LAN from Australia to South America return and internally within South America on a LAN pass. I was so pleasantly surprised by the level of service and friendliness of the cabin crew. I had read prior to our trip mixed reviews so was somewhat apprehensive when it came time to travel. Past reviews couldn't have been more far of the mark! The cabin crew were really friendly. My partner is a very nervous flyer and on every leg we flew with them the cabin crew kept checking in on him to make sure he was okay. On our way home flying into Auckland we were told there was bad weather and one lovely cabin crew member even offered to sit by him as we landed. The food was nice and not too heavy and on the long haul sectors cabin crew were frequently up and down the aisle with drinks. The inflight entertainment system was fantastic and I would put it on par with Emirates ICE system! Any negatives? The only thing I could say is that the seats were a little uncomfortable but then being over 6 ft I get the same problem with other airlines. On the whole a most enjoyable experience.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","N Kariyawasam","Sri Lanka","2013-05-07","Colombo to Rome. The cabin crew were unfriendly and they took about 10 minutes to bring a cup of water. The food was okay the IFE didn't work and it didn't have good movies. The seats were hard and lumpy.","","","Economy","","4.0","2.0","1.0","3.0","1.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Matthew Lee","Hong Kong","2013-08-26","GRU-LAX-ICN-HKG Aug 2013. Cabin crews were efficient welcoming and very attentive. Check in service in Sao Paulo was managed by the airport and supervised by a few Korean Air staffs. The whole process was quick and smooth. Check in at Los Angeles was worse although the staff were from Korean Air. They were not rude but provided no greetings or smile not even a sorry when they misunderstood that I had 32 kg of free baggage instead of 23 kg since I was from Brazil. Very comfortable on A380 and 77W. Although the Beyond entertainment system was not as extensive as Emirates or Cathay Pacific it was enough to keep me entertained. The system was also in many languages and user-friendly. 744 was not as good but still clean and well maintained. All flights arrive early. Meals got better compared to previous flights with them and menu was provided on GRU-LAX only. Choices of snacks also increased. Korean Air should be among the best of the four stars airlines or even deserves an upgrade to five stars when the English standard of cabin crews is improved.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","P Winthrop","United Kingdom","2013-04-24","A340 was probably 18-20 years old but appeared well maintained and was quite comfortable. LHR-JFK left 30 mins. late but made some of it up en route. IFE was useless. Food was really quite good. The cabin crew were appalling and devoid of any warmth or friendliness. They did not interact at all with passengers and seemed at best disinterested and at worst hostile. I would use Kuwait Airways again because they are cheap.","","","Economy","","7.0","4.0","2.0","4.0","1.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Y Pang","United Kingdom","2013-08-22","ICN-HKG HKG-ICN. Probably one of the best airlines I have been on! Cabin crew were polite friendly and welcoming. Food was very traditional Korean which was nice. Seats beverages and standard amenities in the cabin were fairly standard. This was truly service with a smile! Fully recommend this airline and I'd certainly travel on this airline again!","","","Economy","","9.0","3.0","5.0","3.0","3.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Michael Little","Australia","2014-12-04","Iguazu-Buenos Aires in an A320 operated by LAN Argentina. Quick and efficient check-in. The seat had a lot of legroom and was quite comfortable. A small snack of biscuits and a drink was served (the service was a little brusque). The plane operated right on time and baggage came to the carousel quite quickly.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Biggemann","New Zealand","2014-12-04","LA800 to Santiago was cancelled and passengers waiting in Auckland were requested to return to the airport on Sunday. At the hotel received at least five different notices on departure time that ranged from early morning on Sunday to late evening in random order. After more than five hours given boarding passes to Santiago despite the fact that tickets were to La Paz and told them that that was all they could do and that someone in Santiago was taking care of the following flights - a lie. At Santiago regrettably things were not any better. Given boarding passes to Lima still not La Paz on a plane departing from Santiago at 10pm which meant another eight hours wait however it would not have been the main problem which was arriving into Lima too late to catch the flight to La Paz and needing to wait at the airport for the next flight in the morning - this was not explained and no guidanc on sleeping or hotels. Eventually they managed to find space on the earlier flight at 8.00pm which made possible for them to connect to La Paz the same day landed on Monday at 5.30 am - suitcases of course didn't. In the last six trips a member of my family flew LAN four times and the flight was either cancelled or delayed. The lack of competition means that no matter how badly passengers are treated LAN feels customers will not walk away.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","V Jayadevan","United Kingdom","2013-04-23","Travelled with my family reserved seats in Nov 2012 for flight in March 2013. KA managed to change my booking so we were separated from my children. Crew including senior steward made no attempt to move us or keep us informed even after speaking to 7 crew members. On outward flight both planes had no working entertainment system. When I spoke to senior steward his response was 'you paid for seat only - entertainment not guaranteed'. There were over 70 seats without entertainment. Toilet did not have a lock - overhead lockers kept coming loose on take off and landing. Some of the Crew had a don't care attitude. The fleet of planes are very old - I will never use Kuwait again.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Ramani Sreenivasaiyer Venkatasubramanian","India","2013-04-23","We flew MAA-KU-JFK and back. The fares were rock-bottom. The planes were old but the seats leg room service and food were top class. In-flight entertainment was zero as the PTVs were not working on both legs both ways. Our luggage could have been handled better. Other than these my wife and I had no room for complaint. The KU-JFK flight was delayed by about 5-6 hours. The return flights were bang on time. Wouldn't mind flying the airline again and recommend to others. If only they can acquire some new planes.","","","Economy","","8.0","5.0","5.0","5.0","2.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Hutchings","Australia","2013-07-29","BNE-ICN-LHR and return in June. BNE-ICN sectors on A330-300 and ICN-LHR sectors on B777-200ER. Aircraft are very modern and clean - the extra pitch/seat width in economy is excellent. Cabin crew professional and attentive. I've no complaints/recommendations whatsoever - smooth check-in flights were great didn't lose my bags. Highly recommend Korean Air.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Burns","New Zealand","2013-07-28","Travelled as a family of 2 adults and 3 children (age 12 12 and 13) from Auckland to LHR return via ICN. Very easy check-in and transfers at all airports. Good seat pitch for economy. Very smiling and attentive crew on all legs to and from Auckland to London. Great transfer layoff at ICN between AKL-LHR at hotel arranged as part of the ticket price. Food OK but not the best economy food I've had. Entertainment again OK with enough for adults to be entertained but would recommend taking additional entertainment if travelling with 7-13 year olds. Planes were very clean. Overall this was a very good experience and certainly an airline and route we would use again to travel from New Zealand to the UK.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Michael Little","Australia","2014-12-01","Sydney-Santiago and back from Buenos Aires via Santiago. Overall very pleasant flights particularly due to the friendly efficiency of the crews. Good food and drink and efficient service. On the transpacific routes the A340 has two business class cabins. The rear one (rows 6 and 7) is very cold and apparently the temperature cannot be adjusted so avoid these rows if you can. They are obviously aware of this problem because on both journeys the crew moved all passengers (including us) out of rows 6 and 7 into the forward cabin (rows 1 to 5) where we were much more comfortable. However we were in rows 6 and 7 for the short legs from Sydney to Auckland and vice versa where we had to use blankets over our shoulders to keep warm. We greatly enjoyed our flight in the LAN Dreamliner from Buenos Aires to Santiago. It's a much more comfortable plane than the A340. The lounge in Santiago is quite basic. It's narrow and in a basement but offers some chance to relax. The lounges in Buenos Aires and Auckland (Qantas lounge) are far superior.","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Michael Little","Australia","2014-12-01","Santiago-Lima in Premium Economy then two internal flights in Peru and Lima-Havana all in Economy. All flights operated on time and the service was friendly and efficient. Pleasant meals and snacks were served. The plane on our first sector was a bit old and tatty inside the others were all fine though the seat on the 5-hr sector from Lima to Havana was rather tight for such a long sector. Check-in boarding and luggage delivery were all efficient and all flights arrived on time or early. The Premium Economy seats are Economy seats with the middle seat left empty. A Business Class meal was served on our international Premium Economy sector. One sour note was the way the entire crew (including the captain and first officer) pushed past their passengers in Havana to get to the front of the immigration queue. Not a good look.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Andrew Wade","United Kingdom","2013-04-11","London to Cochin Kerala with my wife and son. I booked them because they were at least 25% cheaper than big name rivals. All 4 flights went smoothly with hardly any delays. Planes are older than some airlines but an upside of that is they seem to have more legroom! Entertainment system is also a non event but I knew that when booking. The only other minus for some may be the no alcohol policy but at least you arrive fresh at your destination! KWI airport is small but clean with decent facilities and easy to navigate. All outlets take credit cards even for a small purchases such as single fries or coffee so no currency hassles. The planes were clean the crews helpful and the meals fine and we saved a lot of money by flying with them. I would recommend over other alternatives if you are making a saving on the fare and I would use them again.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Matthew Lee","Hong Kong","2013-07-24","4 flights with them in June round trip from HKG-JFK on A380 and HKG-LAX-GRU on A380 and 77W. May not have the best inflight entertainment the best meals in the industry or the best amenity kit for economy class yet the friendliness of the crews and the seat pitch stand out. Crews are cheerful attentive and charming. Their service level is consistent. Important to point out that they keep the cabin clean and are very organized when handling special meals or assistance to elderly or children. I deduct one mark for inflight meal as the portion was too small. There are snacks between meals (do not receive any on LAX-GRU though). I hope Korean Air can improve its meal quality and distribute menu in the flights.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","H Morris","United Kingdom","2013-03-18","JFK-LHR overnight flight. Check in was easy one of the attendants even offered to carry one of my bags for me. I had already booked my seat online however the flight wasn't full so without being asked they swapped me to a row of 3 so I had it all to myself. There was a good amount of legroom even being 5 ft 11 there was plenty of space between my knees and the seat in front. The crew were extremely attentive and were happy to move people around if they were not content with their seat allocation. Every passenger was asked personally if they were okay or needed anything. The entertainment systems were small but they worked. Food was good (for aeroplane food). The flight was excellent value for money seeing as it was half as expensive as all its competitors for the same flight. I would definitely fly with them again.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jockers Heiko","Germany","2013-07-21","FRA to ICN and back. A380 hard and soft product very good. Like to point out that KE smartphone app is very user friendly and let's you preselect seats even in coach and easy online check-in. Well done KE! ICN airport is definitely one of the best airports from a passenger stand point an added plus.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Flint","United Kingdom","2014-11-20","Santiago-Punta Arenas-Mount Pleasant (Falklands). On time and managed to get comfortable exit row seat. Typical LAN efficiency but the food service is inadequate for what is in total a 6 hour journey on a domestic A320. Just a choice of 'nibbles' on the 3.5 hrs down to Punta Arenas and the same on the 1.5 hours to MPA. Quite interesting landing at MPA which is a UK military base.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Juan Pablo Reyes","Colombia","2014-11-17","SMR-BOG late evening flight coach (they no offer business in Colombian domestic flights) on time departure fairly comfortable seating in a rather old A320. Good beverage and snack service at least better than Avianca's. Quick baggage retrieval upon arrival in BOG new domestic terminal which offered a nice experience given the day (Sunday) and arrival (8pm) time. Overall a nice flight.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","3.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Humbul Suleman","Pakistan","2013-03-15","ISB-KWI-JED round trip. Aircraft's were a bit old but well kept clean and maintained. Flight attendants were very co-operative and meals were hot tasty and sufficient. The Kuwait International Airport was average but basic facilities were up-to-the-mark. Ground staff was highly professional and very helpful at all airports i.e Islamabad Kuwait and Jeddah. My overall experience on this route was memorable and I will recommend to travel through this airline from Pakistan to Jeddah (KSA).","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Tommy Mills","United States","2013-07-18","2 July 2013 Washington Dulles to for Seoul Incheon KE094. 11 July 2013 Seoul Incheon for Washington Dulles KE093. Each seat had no air conditioning control. The temp was around 85 degrees which is unacceptable. The air was turned on about 3 times each way of the 14 hour flight. Rows are announced by staff to start boarding but everyone lines up. Tickets checked and they allow everyone to board regardless of seat number. Creates a delay in boarding. Boarding process is chaos and very unorganized at Dulles Airport and Incheon. I bought water after passing through TSA we found a second security check and they took my water just 10 feet before the cabin door.","","","Economy","","","1.0","1.0","5.0","5.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Budd","Australia","2014-11-11","We travelled from Melbourne to Rio De Janeiro within Brazil Argentina and back to Melbourne via Santiago. 6th October-29th October with a total of 12 flights. There was a problem in Buenos Aires which meant we missed our connecting flight home from Santiago. We were tired and unwell. We were so grateful for the excellent assistance and kindness we received from airline staff in Santiago.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","John Evans","United Kingdom","2013-03-14","Just returned from Bangkok to London via Kuwait. All on time staff all very pleasant food ok did not use entertainment system so can't comment. Would recommend and fly Kuwait Airways again.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Chang Yong Jeong","South Korea","2013-07-08","I flew KE631/632 from ICN-CEB/CEB-ICN in May. IFE was nice and the seat has 35 inch pitch and was very comfortable. I ordered a special meal (Seafood) and was salmon baked vegetables and pasta which was great. Only disappointment was that I couldn't see the crew during the flight. I was thirsty but there were no crew they were focusing on selling duty free items. All crews were kind and their English was good.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Tabb","United States","2013-06-25","After a 4 hour flight from Manila to Inchon and a 6 hour layover I boarded the plane to see my window seat taken by a family with children. They pointed to the child and not wanting to be inconsiderate I took their middle seat in another aisle. I told the hostess I wished a window seat. She said she would get back to me after boarding. Even after I was served a special dietary meal and explained this isn't my seat and I was still waiting for a window I was never moved or given an explanation. Last time I use this airline.","","","Economy","","1.0","1.0","1.0","3.0","5.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","W Small","Australia","2014-11-03","I have just returned from a 3 month journey through South America. Initially on the 29th July I flew Emirates BNE-AKL (food very disappointing dirty cabin cabin crew uninterested in their clients although in abundance) then LAN-AKL-SCL. I had a degree of trepidation in relation to flying LAN after reading some negative reviews. Flight across was fine. Comments in relation to food seating decor and cabin crew appeared consistent with what I have read. However having flown with LAN on 12 internal flights whilst in South America my respect for LAN's efficiency great timekeeping friendliness of both ground and cabin staff excellent facilities has increased. The flight SCL-SYD on the 16th October was great. Food service and cabin staff were all very good. The new crew on the AKL-SYD leg was by far the warmest I had encountered in terms of hospitality and service level. I am planning a return trip to South America and I would have no hesitation in recommending this airline.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Indranil Chakrabarty","Australia","2013-02-26","Fairly disorganised. I flew KWI - Delhi. Passable airline. A300-600 old and in a shambles. Hand luggage piled up in a corner next to the rear left exit and secured by nets. During turbulence it got tossed around. Chilly A/C. Food not fit for consumption and OJ looked like it didn't taste like it. FA's mostly polite and helpful.","","","Economy","","5.0","4.0","4.0","1.0","2.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Makiol","Australia","2013-06-21","Flew BNE-ICN-LHR return in Economy class. Overall I was very impressed with this airline. Aircraft were modern comfortable and clean on all sectors. Cabin service was wonderful regular drink runs and food was tasty. Normally 3 dinner options which is a plus. Meals served with stainless steel cutlery and hot towels distributed before dinner which is fantastic. IFE had a wide selection and ICN is the best airport for transit. All flights on time and bags available promptly. I fly regularly and Korean Air is among the best in Economy class.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","W Small","Australia","2014-11-03","I travelled to 5 countries in South America during July and October. Whilst travelling I flew LAN on 13 occasions: SCL-LIM-CUZ JUL-LIM LIM-SCL AEP-IGR (return) MVD-SCL SCL-IPL (return) SCL-LIM-LPB LPB-SCL. Throughout all flights I was greatly impressed by the efficiency of LAN. Ground and cabin crews were friendly and helpful. The LAN boxed meals on (one class) short flights was consistent. Cabin crew warm and welcoming. Trolley service by cabin crew was excellent despite the fact that the majority of flights were fully booked. The one sour point was that the inflight entertainment (IPL-SCL) failed in my section of the aircraft. However having had a tsunami alert whilst on Easter Island in the early hours of my departure day I relished the chance for a sleep. This flight is treated as an international flight. Hence a pillow and blanket was provided. Notwithstanding this fact I would have no trouble in recommending LAN.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","S Nair","United States","2013-01-24","COK-Detroit with stops in Kuwait and JFK. 3 hours delay in Kuwait refreshments were served. Seats did not recline and the entertainment system was faulty. We missed our connecting flight in JFK and ground staff took almost 3 hours to issue fresh boarding passes and hotel vouchers. I was traveling with a child and a toddler and this delay was unacceptable. We got to the hotel at 11pm though the flight landed at 6.15pm in JFK. Would be good value for money if they improved their ground operations.","","","Economy","","2.0","2.0","4.0","4.0","2.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Y Fall","France","2013-06-11","Paris CDG-Seoul-Sydney-Seoul all flights very nice. Great food attentive crew comfortable seats and good entertainment system. They even offer a hotel night on long layovers such as the one on the way back from Australia. Korean Air is definitely among the best airlines in Asia and an excellent for flying to Australia.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Graubard","United States","2014-10-28","LA 2589 UIO-LIM on 12 October. A320 and very good flight. Boarding was a bit of a mess but that seems typical. Flight attendants so friendly and spoke many languages. Seated in exit row so lots of leg room. Flight was smooth and nice views of the Andes - snack box provided and landed on time. Always enjoy flying with LAN.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","V Venugopal","United States","2013-01-03","Flight 332 on 1/1/13 delayed 4 hours from TRV to Kuwait caused multiple issues for us with connecting flight in JFK. So much for on time performance for this airline very disappointed.","","","Economy","","1.0","4.0","4.0","4.0","4.0","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Finn","Australia","2013-05-29","Incheon to Paris on 27 May 2013. Very old 744 with small seats and poor legroom. I thought KE had moved these ex Chinese Airlines aircraft's on. Cabin crew spoke little English and no French and went about their duties like robots. Will avoid if this is the best they can offer.","","","Economy","","5.0","1.0","2.0","0.0","4.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Balu Kal","New Zealand","2014-10-22","LA801 AKL-SYD. 2 Oct 2014 06.00 Flight time. Just a short flight to Sydney traveling on A340-300 LAN Chile. This is my second flight with LAN. It was an ok flight. Nothing to rave about. The interior was dated inflight entertainment was also very dated. The food was average and only offered refreshments once. It got me to Sydney on time so I was happy.","","","Economy","","6.0","3.0","3.0","2.0","3.0","","","5.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Kazi Morshed","United States","2012-12-25","DAC-KUT-JFK. Started on 8 Dec and stayed overnight on to JFK next day. Found the service ok. Food was good and portions satisfactory. Only problem was with entertainment. KUT to JFK (Boeing 777) - 13 hours flight without any entertainment. Headphones provided but sound system not working at all. Cabin crew were nice but they did nothing with TV or headphone problem. Flight was on time.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Ardhi Hidayat","Malaysia","2012-12-25","Kuala Lumpur - Jakarta on Airbus A340. Departure delayed 30 minutes due to some technical issue. Aircraft looked old judging from the lousy seats and old interior. This is my first time seeing the smallest AVOD screen on aircraft which are square lousy headset - all you can hear is the engine noise not the sound from the movie. The air stewardess was polite and kept asking whether you wanted a refill on your tea or coffee they served a nice full meal for such a short flight.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Naylor","Australia","2013-05-27","KE2708 747-400 Haneda to Gimpo. Business Class. A 2 hour flight where the standard of service for business class was very poor. The forward cabin has comfortable pod seats that offer comfort and I understand lie flat capabilities are organised in a 2-3-2 configuration. The cabin was not full and on boarding the greeting was friendly. A soft drink was offered pre-take off but then it was not until 40 minutes into the flight that any service was offered. Hot towels came and then the trolley served lunch. No pre-dinner drinks no alcohol of any sort on the trolley and when I asked for a wine I was told only red wine was available one type in 375 ml bottles. Drinkable but not memorable. Replenishment was on demand. Compared to subsequent regional flights of less time on MH and SQ (the latter outstanding) Korean Air business class falls well below an acceptable standard. I would not risk a long flight with them in case it was the same. A 3 hour flight a few days later was little better.","","","Business Class","","2.0","4.0","1.0","1.0","3.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Naylor","Australia","2013-05-27","ICN-HKG KE613 A330-300 Business class. Having experienced a very poor flight with Korean a few days earlier I hoped that the longer sector would enable KE to lift their business class service. It was better in this 3 hour flight but well below other regional airlines charging similar fares. The 330 was relatively new and the pod seats set in a 2-2-2 configuration. The seats seem the same as the 747-400 and appear quite acceptable. Pre takeoff soft drinks only followed more quickly this time by hot towels after takeoff. The crew again were polite and courteous in greeting and approaching you as a valued passenger. When asked for our pre-lunch drinks and eating choices the Champagne listed on the wine list was ""not carried on this flight"". Hardly a ""normal"" business class. Wines were served from a bottle this time and there was a choice of white and red and spirits if required. Inflight entertainment was broad and acceptable. However this flight proved to my satisfaction after my earlier shorted flight that KE is at best a 3 star airline in its business class and that unless its fares are lower I would chose a different carrier. 2 years ago on an Asiana flight from Shanghai to Taipei the latter's standard were far superior.","","","Business Class","","5.0","4.0","3.0","3.0","4.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Mauro","United States","2014-10-20","JFK-LIM-JFK in economy. I was very impressed with the in-flight service but I still had a rather negative experience with this airline. I was booked on their direct flight from NY to Lima. On the day of my flight I was shocked when I discovered that there was a 12 hour delay! After spending hours on the phone I was finally re- routed via Miami and ended up rushing out the door to catch this new flight. I was lucky to end up making it to Lima on time. It's a shame that I spent extra money to have the direct flight but ended up having to make a stressful connection (with a very long layover). Inflight service was excellent and two hot meals were provided but I can't say that I would call LAN reliable.","","","Economy","","5.0","4.0","4.0","4.0","4.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Brown Katrina","New Zealand","2014-09-01","Flights 801 and 800 return Auckland to Sydney. Definitely value for money did not expect something to eat on an economy flight. Pleasant staff and will definitely be travelling with LAN again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Hutchngs","Australia","2013-05-21","BNE-ICN-LGW then PRG-ICN-BNE return. I didn't actually get to fly the LGW leg as the flight was cancelled and Korean put me on Qantas to LHR via SIN (which was a much more expensive fare) at no cost to me. Return flight PRG-ICH was in a B747 no problems whatsoever. Then nearly 36 hours layover at the Park Hyatt Incheon (fantastic) and the the ICH-BNE leg was on a new plane. Extra pitch on both planes was really appreciated and cabin crew could not do enough to look after passengers. Entertainment was great. Am returning to London in June and am flying Korean again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","V Carl","Germany","2014-08-26","SCL-LSC short hop to La Serena very friendly and polite crew. Seat pitch ridiculous luckily just an hour flight! I usually never have problems with pitch but cramped 174 (non slim) seats in a A320? That's almost what you would get on a low cost carrier. Otherwise seamless flight. The ground staff lacks knowledge of English and could have a bit more of a service attitude! Cabin crew excellent though!","","","Economy","","7.0","1.0","4.0","3.0","3.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Rose Bryen","United Kingdom","2012-12-20","LHR - Kuwait - Mumbai and back. Having checked in online with a specific seat I was disappointed to find my seat occupied and the flight attendant was unwilling to act. I had to find another seat which was difficult as the plane was full. The seats were lumpy and food adequate. Attendants rather mechanical and unwilling to have conversations. 3 hour delay at Kuwait City. The return flights from Mumbai were similar but because they were not full you could at least spread out and choose a IFE screen that worked. The fact that the flights were not full is indicative of the standard of aircraft and service. The cheapest prices so you don't get the best product.","","","Economy","","3.0","2.0","2.0","3.0","2.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Pahmadi","United States","2013-05-19","Customer Service is a 0. Two weeks ahead of a long planned trip they made a schedule change that only gave us 45 minutes in Seoul to make our connection to Bali. This not being allowed by them they wanted to put us on a much later flight that would have caused us to miss a day in Bali. After 3 days (9 hours documented) with the agent and Korean Air they basically would not move our tickets up because they would have to upgrade a 50 minute flight segment to first class because there was only one economy seat left. They take the requirement literally that all they have to do is put you on the next available flight with no consideration for your needs. We had to take a refund pay $700 more and we are not even sure we are on the same flight because they advertised two flights at almost the same time on the same plane. Having traveled I have never been treated so poorly.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Black","Australia","2014-08-18","I don't normally write reviews but after several flights with LAN and the continued problems with special meals it is becoming a persistent problem. Every time I fly I specifically request vegetarian meals when I book a flight. When I had 3 connecting flights from Chile to New York the first 2 flights I was provided with a vegetarian meal however the third and also the longest flight for some reason I was not provided with a vegetarian meal. On my last flight from Chile to Australia my flight was changed by LAN a month prior to the date. Whilst on the phone with a LAN representative I requested a vegetarian meal again to make sure after the last flight I would not have a reoccurring problem. It was assured to me that the meal was requested. The day of the flight I rang LAN to make sure that I had a vegetarian meal unfortunately however in the system it appeared that I had not requested it. The frustrating thing was I requested the meal over a month ago when they called to change my flight. Normally in situations like this I would not bother me to much but on long 14 hour flights with not provided meal it is a real inconvenience.","","","Economy","","2.0","3.0","3.0","1.0","3.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Desai Swapnil","India","2012-11-20","Mumbai-Kuwait-JFK and back. On our Kuwait to JFK leg we had an unscheduled stop over in Frankfurt. When we checked with the cabin crew we were told that it was a refuelling stop. They did not even announce this before take off. During the flight the snacks were left at the back of the flight however we were not informed of this. When I requested a soft drink I was told that if took it I would not be served during my meal. During both trips the crew were rude seats never reclined food was stale and inadequate inaudible in-flight announcements dirty toilets no blankets. Would never recommend this airline.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jude Garcia","Philippines","2013-05-15","Consistent friendly and efficient service. Crew are very pleasant always smiling. Cutlery provided in economy class is stainless steel a big departure from plastic usually provided by many airlines.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Haugh","United Kingdom","2014-08-14","Two internal flights while on holiday in Peru Lima to Cusco and then Arequipa to Lima both left on time very comfortable flights. Service was very good from the cabin crew. All in all a pleasant way to travel around Peru at a reasonable cost.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Paul Burton","United Kingdom","2012-11-15","LHR-JFK on 10/11/12 (KU101) and returned on 13/11/12 (KU102) in Business Class. Everything went smoothly. On arrival at LHR you can use the Gulf Air lounge which is a very pleasant facility. We boarded without incident. Appeared to be a quiet flight. Staff members were excellent on both journeys. The food was interesting. They handed out some entertainment 'i tablet' type of thing a screen with headphones. It worked well and there was a broad range of material pre-loaded onto it. The seat / cabin are old fashioned but not so as to seriously detract from the overall experience. The seat is not a flat folding seat. This is not BA Club World by any means; however it is a fraction of the price of club world. On the return you can use the Oasis lounge at JFK. There was a scrum for the flight at the boarding gate. This was not the fault of the staff but the passengers. There was a real mix of passengers on the flight; many of whom did not know how to behave. The staff were very good and insisted on orderly boarding. We left and arrived safely which is ultimately all you really want. Staff were courteous and helpful. Otherwise a good experience and it was £546 cheaper than the next cheapest flight.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K Sahanavin","Thailand","2013-05-06","BKK-ICN vv on refreshing and kept-clean 777 cabins. Seats are fairly comfortable however a bit rugged for medium haul flights. Crews seemed courteous and attentive but needed for requests thrice for a cup of water missing from catering (and twice and the other leg). Crew English proficiency needs improvement. Food was fine. Incheon outbound departed 40 min late in accusation of a missing passenger and congested traffic. To sum up hard products are fine and consistent service improvement is needed however.","","","Economy","","7.0","4.0","2.0","3.0","5.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Roberts Bernie","Australia","2014-08-08","I would never recommend LAN Airlines to anyone contemplating using them I was due to fly from Sydney on 7th June to Rio with them they changed the flight departure with less than 24 hrs notice I was due to arrive in Rio on Saturday 8th June at 9 pm but instead arrived on Sunday at 8pm my luggage arrived the following day! Terrible service on the flight from Sydney to Auckland the food was cold and inedible cabin service was slow and poor also I asked for a gin and tonic and received the reply ""we don't have any gin"". Am dreading having to fly back to Sydney with them in a weeks time.","","","Economy","","","0.0","1.0","1.0","1.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jenny Bentley","United Kingdom","2014-08-08","We have booked to fly from London to South America return and LAN has issued the tickets. We upgraded to business class but on one of the 4 sectors we cannot choose our seats - totally unacceptable when paying for a business class ticket. None of the flights are actually operated by LAN though all the flights have a LAN codeshare. LAN customer service is completely useless when it comes to resolving this issue. LAN have good prices but it seems the downside is poor customer service.","","","Business Class","","","0.0","0.0","0.0","0.0","","","0.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Mafnas","Guam","2012-09-27","If you are traveling on an extremely tight budget and don't care how you get to your destination then this may be for you. Traveling with a Group of 12 this carrier managed to get our University of Guam Singers from Manila (MNL) to Kuwait (KWI) (via Bangkok BKK) connecting to Rome (FCO). Aircraft was an A340 followed by an A300 that were extremely dated. The cabin looked old and had a stench that was not appealing. The seats were stained and looked overused. TV monitors were broken and fell out from the harness during the flight. The entertainment was obviously not working in any of our 12 seats. The inflight crew were like robots - going from seat to seat asking in the same monotone voice if passengers will be having dinner. No warmth no personality in the hosts. In the end our return flight was cancelled and although they paid for our hotel stay in Rome we missed our connecting flights. All 12 of us were later put on another carrier which was much better than what we experienced originally flying with Kuwait.","","","Economy","","1.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Hazelford","Taiwan","2013-05-04","I feel Korean Air is lagging behind other airlines in east Asia. Although their service was fair it was not what I expected in Business Class. The aircraft from Taipei to Seoul was modern and comfortable. The staff were very gracious and polite. However from Seoul to Toronto the aircraft was tired and worn and the cabin itself was not terribly clean. The toilets were kept spotless but Business class wasn't terribly full. The seats were not lay flat seats and the seats seemed a little worn. Somewhere over the Pacific my entertainment system failed and although they staff very graciously offered me a change of seat the move was one to the aft cabin which I chose not to do. Overall if I were to compare Korean to China Airlines or EVA or even JAL and PAL for the money I may choose one of the latter airlines. Although the service and food on KAL is outstanding for a premium product from Seoul to Toronto without flat bed seats seems a little counter-intuitive to me.","","","Business Class","","5.0","3.0","5.0","5.0","3.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Catherine Hugo","New Zealand","2014-07-22","Mayhem on flights from Auckland to Sydney! Was scheduled to fly from Auckland to Sydney (with ongoing flights to South Africa) at the end of May 2014. The flight came in from Santiago. Our first inklings that something was wrong was when the flight did not start boarding on time. They only announced about half an hour after the flight was meant to take off that there was something wrong with the plane which meant that the flight was delayed for about 3 hours. The communication from the ground staff was almost non-existent. They merely told us our flight was delayed and made little to no effort to keep us updated or get those of us on ongoing international flights on re- routed flights. The counter staff albeit very stressed understandably were not very helpful. We were given some coupons for food but it honestly took around 2 hours standing in the queue even to get a coupon for a coffee because the counters had one or two staff for a line of around 200 passengers. I had to beg at the counter to try to get a re-routed flight through Hong Kong - a suggestion I had to make! After finally getting re-routed LAN refused to release my baggage to my new carrier (Cathay Pacific) even though the aircraft had been sitting on the tarmac for about 7 hours by the time my new flight departed - a fact that seemed completely unacceptable to Cathay Pacific who tried very hard to get our bags on the new flight and said they had repeatedly asked LAN to release the bags to them. I eventually arrived in South Africa a full 14 hours later than I should have but thankful to be there at all. In talking to some of the other carrier staff on the ground in Auckland before I left (and after I returned) this was not a once-off occurrence and LAN is regularly delayed in Auckland.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","K Scheuermann","Germany","2012-09-24","FRA-KWI-CGK. All flights on time nice friendly staff cabin interior quite old (all planes are +/- 20 years old) therefore poor entertainment due to broken in seat screens. Plenty of space from FRA-KWI due to low utilization rate (+/- 30 %).","","","Economy","","7.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Smith","United Kingdom","2012-08-29","LHR-JFK return. Was quite nervous travelling with this airline after reading some reviews on here but was pleasantly surprised with the service. Both flights on time and actually arrived at the gates early. No queues for check-in at Heathrow and a very small 10 minute wait at JFK. Boarding a little messy in Heathrow due to the small number of seats available but this is BAA's problem and not Kuwait's. Hot snacks and a hot meal served on LHR-JFK leg with a hot meal and cooked breakfast with fruit served on JFK-LHR. In flight entertainment is seat back TVs on Boeing 777 can be a bit hit and miss we were a party of four and only half the screens worked. Overall offers excellent value for money compared to competitors on this route and would definitely travel with them again.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Connolley","United Kingdom","2013-04-21","AKL-ICH-LHR. Older 777's on AKL-ICN not as comfortable as newer 777's on the London leg which has lie flat seats. The upgrade on IFE was good until my wife's set stopped working after about 8 hours. IFE on the new plane was good and easy to use. The stopover at Hyatt Regency ICN airport was excellent and does help with jet lag. Cabin crew good but and most have a very good command of English. Food is limited in choice but is good and plentiful. We travel with assistance and where Korean supply the service it is remarkably good. Only at Heathrow the service is generally poor.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Lam Kok Wai","Singapore","2014-06-13","We took LAN from Sao Paulo to Lima from Lima to Cuzco (return) as well as from Lima to Iguazu Brazil. All four segments were good and on time. Food and drinks served were ok. Staff were friendly and cheerful. Typical south American hospitality. If you are flying LAN as a foreigner once you buy more than 3 segments online you are automatically put on LANPASS and enjoy substantial savings compared to flying just one route or two. Only buy tickets using the South American pass if you want the change of date/time flexibility as the cost will be substantially higher for such flexibility. I bought the tickets through the USA website and they allowed me to cancel FOC within 24 hours I lost only the currency conversion as well as processing fee. Planes are normally quite full. Ask for window seats if you want to see Lake Titicaca on daylight flights.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Anthony Gibbons","New Zealand","2014-06-13","Flew LAN on a QANTAS /TAM ticket from Auckland to Rio return connecting through Santiago (16 May return last Sunday 8 June). LAN seem to have major operational issues with their A343 flights to and from Oceania. Being kind one could say they are erring on the side of caution but significant punctuality issues where flights are frequently either delayed or cancelled does not inspire confidence (retrospectively checked flightaware.com to verify my suspicions). LAN800 delayed ex Auckland by over 1 hour which proved QFs text message received the night before to be correct. Contacted QF on receipt regarding my 1h20 min connection as was travelling on to Europe from Rio same day. Told to contact LAN directly. Did so and LAN adamant that no problem with connecting as flight on time. Phooey! Encountered same circus at Santiago on arrival from Rio enroute home. Went to allocated gate to snare some snooze time for the 4 hours transit only to wake up to 2 gate changes (from gate 11 to 14 then finally 17B) one flight status of 'cancellado' and one of 'atrasado' (delayed). All for the same LAN801. Amazing. Flight eventually left some hours after scheduled 2320h take off as a replacement crew then needed to be called up. Insult to injury was the dinner served around 4-5am. Food masquerading as beef is not worth being kept awake for. Real shame as inflight the crew are pretty charming and attentive. I would expect these shenanigans from AR with whom I've previously travelled to Argentina. Had hoped LAN would be superior. On the positive side the flights between Santiago and Rio were pleasant. Just wish there was a reliable alternative or LAN just got its act together.","","","Economy","","3.0","2.0","4.0","1.0","4.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Jessica Gracias","United States","2012-08-20","The third time I used Kuwait Airways to travel from New York to Mumbai. I had a very poor experience. I had a flight change in Kuwait. On both flights my seat would not work and I had to sit upright for the entire trip. To make things worse the TV did not work either. I would not recommend this airline if you have other options.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Steven Cao","China","2013-04-16","Shanghai Hongqiao - Seoul Gimpo with refurbished B747-400. Only 1.5hr short flight but KE still provide high- quality service and a full-hot dinner seat comfortable touch-screen AVOD with lots movie selection cabin crew polite efficient and professional definitely will fly with KE again!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Novick","United States","2013-04-16","JFK-ICN-JFK. Flew round-trip on the A380. The entire experience was first class starting with the quick and efficient check-in. The Korean Air lounge was nice but not extravagant on either end but the Prestige Class seat on the A380 and the overall flight experience were both excellent. Service on-board - friendly timely and professional. And the food was excellent. Have flown other airlines' A380s in business and did not have nearly as good as an experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Coulborn","United Kingdom","2013-04-16","Just returned to London Heathrow from Fiji after connections in Seoul and must say we were all very impressed with the excellent Flights Service and Flight crew. Would definitely fly with Korean Airlines again. The layover hotel at Seoul of the Hyatt Regency was fabulous.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","H Nasar","Germany","2012-08-09","FRA-KWI-ISB on 4 Aug 2012. FRA-KWI operated with an A300. Seats were comfortable and as I sat in Emergency Row and I had unlimited Legroom. All Flights were on time and Meal served onboard was very nice. PTV screens worked well - volume was a bit too low. Flight to ISB operated by an A320. Leather Seats also were comfortable. So based on that Flight experience I can recommend KU.","","","Economy","","9.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","George McCulloch","United Kingdom","2012-08-02","July 24th 2012 - Flight KU411 Bangkok to Manila. Having previously flown this airline in economy class which was a poor experience I was apprehensive about flying them again. To my surprise and satisfaction I could not fault them on this fight and will use them again in the future.","","","Business Class","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","V Arnold","Australia","2013-04-16","I flew to London in March with my 3 year old daughter. I could not fault them from the minute I checked in the staff were courteous and couldn't do enough to help. Staff came up to me at each boarding gate to and ask if I would like to board first with my daughter. Having the stop over at the Hyatt Regency is Korea was brilliant made a huge difference to our long trip. It was all very organised. Staff on board were helpful and polite. I thought the food was great and drinks were offered frequently. My daughter was given a child's meal including some little treats along with a bag of goodies. Overall I was pleased with the value for money.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Graham","United Kingdom","2013-04-16","London to Auckland return I cannot fault this airline. All flights on time excellent service comfortable seats amenity kits hot towels and a night in the Hyatt with dinner and breakfast I am looking forward to my next flight with them. The Seoul to Auckland flight was only half full so I had a row to myself.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jun Fang","China","2013-04-16","Las Vegas to Incheon. Service was very good. When I pressed the call button CA was appeared in 1 min. Very quick response. Food was great. I like the Korean breakfast that was porridge. Not only cabin crew but also ground staff were so helpful and friendly. Always smiled to every passenger.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Harold Bush","United Kingdom","2014-06-12","Bogota to Santiago in Business Premium. Some of the most friendly flight attendants I have come across. I think they were Bogota-based at this flight was operated by LAN Colombia. The flight departed at midnight and arrived in Santiago at 6.30am next day so food option was a quiche for dinner and a muffin for breakfast. I personally expected something better and I did not eat anything in LAN's beautiful lounge at Bogota's airport before boarding. Most people went straight to bed after taking off. One would have to be extremely tired and sleepy to be able to sleep. The seats are extremely uncomfortable. They are very hard and narrow and there is not space to store anything apart from in the literature pocket in front. Do not leave stuff on your side as they will be swallowed by the seat when it is put in the bed position. The wonderful crew took ages to retrieve my glasses that simply disappeared.","","","Business Class","","6.0","1.0","5.0","2.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","David Jordan","Chile","2014-06-08","I've had good and bad experiences with LAN over the years but recently found they have very much improved their customer service. I was on LA801 SCL-AKl on 5 June which first was delayed and then cancelled. At all times we were kept informed and once they announced the cancellation we were taken to one of various very good hotels for the night. The next day a LAN representative came to the hotel around lunchtime to update us and announced that the flight would finally be leaving 23 hours after the original planned departure time. We were well looked after up to boarding time. I also found that the cabin crew spoke much better English than in the past and were very attentive. I was in economy but as on other trips I found their meals to be excellent. All in all a much improved airline.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","G Tonkinson","United Kingdom","2012-07-22","LHR-JFK 28 June 2012 and JFK-LHR 12 July 2012. On the outbound trip there was a 3-hour delay due to 60 passengers from India that were late connecting at Kuwait. On arrival at Heathrow we were advised of the delay given an apology and a food voucher straight away. On the flight the plane was clean and tidy the food was good and we arrived late but that was acceptable given the early notification. On the return leg from JFK to LHR the plane was again late to leave but arrived 30 minutes early. The plane was clean and tidy the food was again good. Polite friendly and courteous service from the cabin crew. The aircraft is almost 15 years old but was clean and what you expect from a modern aircraft. The in-flight entertainment worked on both trips. I found the trip was excellent value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Dylan Gan","Malaysia","2014-05-29","Lima-Sao Paulo. Poor Premium economy service no meal provided. I had to request a glass of orange juice personally when I saw the cabin crew. Starving on the 5 hours flight crew with no smiles at all. No choice to fly with them as the only airline in South American that covers most destination.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","L Looter","United Kingdom","2012-07-11","Did the red eye from JFK-LHR. Seats: I had a seat that was clearly broken and it gave me some discomfort. I could have lived with it for the rest of the flight if I had to and it wasn't absolutely horrible. Either way there was plenty of space everywhere and I was just moved to a different seat that didn't have problems. Inflight entertainment some screens don't work but even if they did it's probably not something you'd want to watch. Screen is tiny and quality is poor and can't pause. Staff courtesy: some were serious some were joking around but nobody was particularly rude. Food: they give you a menu at the start of the flight but it's useless as they only really have a limited selection. Either way it's mostly edible if you're hungry but I would just recommend eating a big meal before take off and bringing some snacks along if you think you still might be hungry later on. Overall this flight cost me 40% less than any other flight that was available. At that price the minor inconveniences were hardly a big issue. I got on the plane slept had food and landed and paid 40% less. Great value for money.","","","Economy","","7.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Lanning","United Kingdom","2012-07-05","LHR-JFK return. I cannot fault the service we received. Flight was delayed outbound by 3 hours - but this was due to a passenger being ill in Kuwait given refreshment vouchers by the airline. Plenty of leg room - plane was clean and in very good condition. Staff were friendly and helpful and the food good. Return flight landed 45 minutes early. Inflight entertainment did appear to be a bit hit and miss but I either read or sleep when flying and this was only a 7 hour flight. Considering these flights were over £200 cheaper than any other airline I feel that I received good value for money and would definitely use Kuwait Airways again if the price was right.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Adlam","United States","2014-05-28","AKL-SYD. Business. The worst service ever. LAN called the evening before to inform me of three hour delay which I explained was problematic due to a two hour connection in SYD. Reservation staff assured me they would put me on another flight back to LAX in the morning at airport when I checked in. That was a complete ill truth as check- in was handled by Air NZ whom did nothing and quite rude. Was then booked on Qantas which was fantastic whom made sure I made my connection. Would never fly LAN.","","","Business Class","","","0.0","1.0","0.0","0.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Bacallado","Spain","2014-05-27","Buenos Aires - Santiago de Chile - Montevideo. All sectors on time. Check in usually fast and easy. The boarding is ok by rows or priority if you have it. Once on board nice FA. Seat pitch ok for economy small TV's around the cabin in economy headsets given few comedies shown. A sandwich and a chocolate drinks offered. Arrival on time bag short on belts. Recommend LAN.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Usmani","United States","2012-06-25","I traveled JFK-LHR-KWI (6/19/2012) and KWI-JFK (6/24/2012) and was pleased with the service. I saw a lot of negative reviews online after buying my tickets. I was fearful after reading those reviews. The planes/food/crew were nice. I was amazed at the friendliness of the crew. They were very helpful and provided everything I asked for and followed through. The TV screens did not function on the departing flight as was mentioned in some reviews but I was not bothered by it since I do not watch TV on flights and would rather just sleep.","","","Economy","","9.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Patrick Prabowo","Indonesia","2012-04-23","CGK-KWI-CAI and AMM-KWI-CGK. Flight from CGK-KWI-CAI was ok. FA's and ground crew ok. A340 is quite comfortable. PTVs didn't work. Flight from AMM-KWI average. AMM airport is very crowded but ground crews were very helpful. KWI-CGK flight was terrible. At first 8 hrs layover then 2hrs delay after waiting we were sent back to airport hotel because of another 7 hrs delay. Ground crew at KWI airport are unfriendly. After finally entering the plane it didn't move for almost 2 hrs before taking off.","","","Economy","","1.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Alexandre Valentin","France","2013-04-02","Paris CDG to Seoul and back. First flight onboard B777-300. Ground services managed by grumpy Air France staff but operated from terminal 2E which is the most modern of CDG airport. Economy cabin is a 3-3-3 layout. Legroom was above average and the screen wide. The inflight entertainment system was very complete with movies in French. Nice amenities such as slippers toothbrush and water bottles were provided. Two well presented meals (real cutlery no plastic) were served with both choice of Korean and western food. Wines served from the bottle and hot towel before meal. I would recommend traditional Korean Bibimbap. Snacks available during the flight in the galley and flights attendants made lot of drinks runs during the night. One the main asset of Korean Air is the excellent service and the consistency of its cabin crew very elegant and professional. Return flight onboard Airbus A380 with one of the largest legroom in the industry in economy and a nice duty free shop at the rear of the aircraft available for all passengers. Would definitely recommend. Very good value for money and flexible fares with no restrictions for 820 euros return.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","N Francis","United Kingdom","2014-05-23","BOG-CTG Quick hop between Bogota and Cartagena one way for about £60. There's always a slight issue when flying internally from the capital's airport as neither airline or airport websites taxi drivers nor some employees seem to have consensus on which terminal anyone flies from. The issue with this is that the old terminal has no physical connection to the new so transit between is a bit of a bother. Thankfully all LAN flights currently go from the new El Dorado terminal which is clean and modern. Even though it wasn't that busy it still seemed to take around 45 minutes to get to a check in desk - large numbers of employees chatting rather than working seemed to be the problem. Once checked in quickly through to domestic departures which has a few bars and shops. Warm welcome onboard a brand new A320. Very comfy seats with decent legroom. Minor altercation as we approached the runway as a gentleman behind me had brought a chicken onboard with him unnoticed by the crew - or indeed by any security personnel on the ground. Incredulously the captain elected to take off anyway. Smooth flight with complimentary tea coffee and juice as well as a small snack box of chips and cookies - nicely presented and perfectly adequate for the 60min flight. Landed on time and bags off swiftly. Good flight only slightly marred by inefficient ground staff and live animal policy!","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Nokes","United Kingdom","2012-04-20","LHR-KWI-BKK. Dated aircraft IFE broken on all flights rude cabin crew seats broken poor food and communication from the flight crew. No regard for passenger safety passengers allowed to collect luggage from overhead locker bins and use toilets whilst aircraft taxing. You get what you pay for!","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Smith","United Kingdom","2012-04-20","Heathrow to JFK - 2 hours late leaving Heathrow later diverted to Boston because of poor weather so 5 hour delay in total. We were given little information about what was happening and there was confusion about whether we would be disembarked at Boston or carry on to JFK. No inflight entertainment at all - no screens working outbound or return. Old scruffy cabin. Not particularly cheap either. Will never fly them again.","","","Economy","","3.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Witt","United States","2013-04-02","LAX-ICN-LAX in B773 Prestige Class 'full flat' seat (doesn't quite feel that way though). The 2-3-2 layout shared with AF is inferior to DL's new direct access aisle config Delta is really running away from its partners in Skyteam. Flights on time in-air and lounge product fine. KE's web presence however unmitigated disaster: featureless and antiquated. Even after jumping through the needlessly many hoops to become a Skypass member web check in only produced errors. Losing 2 hours from a busy schedule each way because of forced early arrival at check-in counter stings more than an uninspired meal service or an unsmiling crew. KE take note!","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Orr","United States","2014-05-17","The flight was LAX to Lima to Cusco great seats new plane. Free entertainment in back of seat. Two meals and snack on short Lima to Cusco flight. US airlines too stingy to go old school. Uber friendly flight attendants. Only weird thing is 10lb limit on carry on. When checking in bag I also had a normal rolling carry on and a small purse. The rolling back weighed 12 lbs and my purse 3.5? They made me rearrange my carry ons so the rolling bag was not over 10lbs. You know once I walked into airport I changed it right back. Flight from Lima to Peru didn't even ask to weigh and it was much smaller plane. They also do not accept TSA pre check at Bradley terminal LAX very disappointing.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","D Hob","Australia","2012-04-20","We went from Heathrow to JFK and this was without doubt the worst flight I have ever taken. Nothing worked seats were broken and the flight staff were rude. First and last time.","","","Economy","","1.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K J Voss","Australia","2013-03-25","Travelled Brisbane Australia to Incheon overnight at Hyatt Incheon to Chicago Los Angeles to Incheon Incheon to Brisbane Australia. Must comment on excellent service and quality of Prestige Class - great comfort and friendly crew made the flights relaxing. As I travel frequently on many different airlines others could learn a lesson or 2 from them.","","","Business Class","","10.0","4.0","5.0","0.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Faulkner","United States","2014-05-16","The reservation system and agents is not good. I had to make a couple changes to a business class flight to and from the US to South America. It was a nightmare. Communication in English was difficult and the changes took forever. On the return I simply inquired about changing my departure time. The agent misunderstood and released my seat. I had to take a different flight and was charges the fare difference! In flight personnel were good though but watch out if you have to make changes.","","","Business Class","","1.0","3.0","3.0","3.0","4.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Paris Caulfield","United Kingdom","2012-04-10","Economy class LHR-JFK £376 price cheap. Seats are dirty and falling apart. TV not working flight attendants are rude use only short words and they don't know how to smile. Foods are not tasty not recommended to anyone.","","","Economy","","","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","James Godfrey","United Kingdom","2013-02-27","Flight was UK to Seoul to Brisbane. First long haul flight and was very impressed with the service. The entertainment was good and staff were courteous. The food was mainly Korean pretty good overall some usual dishes such as green cake which tasted ok. Would definitely fly with them again!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","T Holz","Australia","2014-05-07","Recent flight from Sydney to Santiago (LAN800) and then Santiago to Buenos Aries (LA445) was excellent. Flights on time transitions were seamless with luggage arriving in Buenos Aries. Staff were friendly aircraft was clean with plenty of legroom and the in-flight food was very good. I had my doubts about flying LAN Airlines but after this experience I was very impressed.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","D Woodstock","United Kingdom","2012-03-23","LHR-KUW. The aircraft was clean in fairly new condition with comfortable seats staff were friendly and the screen in front of my seat didn't work but my husbands did. Our connecting flight KUW-COL wasn't as good the seats were leather which were quite firm with even less leg room. Our return trip was cancelled upon our arrival to COL airport which no explanation. Staff booked us onto a Qatar Airways flight. Unfortunately our agent had neglected to book me a gluten and dairy-free meal so I went for very long periods on both journeys with little food.","","","Economy","","6.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","S Mahesh","United States","2012-03-22","We travelled to India with no entertainment system whatsoever for a 15 hrs flight! Cabin staff acted like it was not unusual. Seats were not reclining. Cabin staff were not even distributing blankets. Very poor service in total. I will never recommend to anyone.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Hollifield","South Korea","2013-02-25","GMP-HND return on b747 during Korean New Year holiday so flights were full. The service was polite and attentive. They offer IFE but you barely have enough time to watch a movie from takeoff to landing! They served a hot meal in each direction which wasn't bad. Both GMP and HND airports are convenient.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","F Manning","Sweden","2014-05-05","SCL-MAD. New aircraft friendly staff and varied inflight entertainment. This is my preferred airline for this route.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Niederman","United States","2012-03-20","JFK to Kuwait was an uncomfortable trip in Business class. Seats are old uncomfortable and the entertainment system was likewise old. Food was fair to poor.","","","Business Class","","3.0","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Jane Tenquist","United Kingdom","2012-02-28","Flew to New York from Heathrow return. Headphones entertainment and TVs did not work and individual ceiling lights not working. During outbound flight during the day shortly after take off all the cabin lights were turned off so we had an 8 hour flight in darkness with nothing to do. Took same aircraft back a week later and problem the same.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Denzil Bourne","United Kingdom","2013-02-22","Codeshare flight with AF in to LHR. KE operated from ICN to CDG. The flight was very full. I was in 52H on a B744. Although the leg room was fairly generous the AVOD box took up some of that space under the seat in front of me. No power outlets for laptops or other devices. The AVOD itself was better than other far eastern carriers and kept me entertained for the day flight back to Europe. Food and drinks were plentiful and the refreshments schedule was helpfully shown in the inflight magazine. All crew were attentive and spoke English. Amenity kit including slippers provided in economy.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Min","South Korea","2013-02-21","ICN-JFK round-trip. JFK bound in B777-300 and ICN bound in A380. Both planes were spotless and seats were very comfortable with generous space. A380 had even wider seat with more recline. Duty free shop at the aft of A380 cabin was a waste of space though. Service was prompt and FA's were polite. KE did not offer periodic drink runs like Asiana but call button took care of any additional requests. The biggest letdown was the food quality. Food is served in thin plastic tray and looked like they were steamed. ""Steamed"" steak or French fries cannot be tasty. All meals were very poor. Both flights have great IFE system but not much to watch. Aerial view from the tail wing was the most interesting thing to watch. Overall very comfortable flight thanks to the coolest planes in the market but there were some areas to be watched.","","","Economy","","8.0","5.0","5.0","2.0","3.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Ates Asli","Spain","2014-04-23","I flew from Frankfurt to Madrid. Seats were comfortable the plane had an entertainment system and cabin crew were good. But the food was awful. I was hungry and they served a sandwich box but they didn't have a vegetarian option. Even the low cost airlines offer vegetarian vegan etc. I was starving when we landed.","","","Economy","","5.0","4.0","4.0","1.0","4.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","W Adams","United Kingdom","2012-02-16","Heathrow to JFK roundtrip in economy. Comfortable enough good food cheap fares but the inflight entertainment system was the worst I've encountered for many years. Very poor selection of movies and TV and on the return leg the screens didn't work in my row. If you want a cheap airline and don't care much about it having the newest fleet and aren't planning to watch movies for the whole trip Kuwait Airways will do the trick.","","","Economy","","6.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Adam Stolarczyk","Poland","2013-02-19","Flew CDG-ICN-CEB and CEB-ICN-PRG in economy. A380 was fabulous with excellent seat pitch (34) duty free shop at the rear and wide comfortable cabin. Others a/cs like B747-400 and 777-200 older but well maintained however on route ICN-PRG they used older 777 with old economy seats and smaller legroom. Crew attentive ready to help or to serve additional drinks or snacks. Food very good and bibimbap (Korean dish) very tasty. During the night noodles also available in the galleys. For one leg I ordered special ""seafood"" meal which again was perfect and consists fish shrimps and even scallops. In general - perfect legroom (in A/C with new economy seats) nice crew and perfect meals.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Storey","United States","2014-04-21","BOG-GRU. Daylight flight on 767. Full plane but crew did an excellent job serving everyone. Good lunch and drinks. Excellent movies to choose from. Seating was comfortable. Good lounge in Bogota at new terminal.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Brydon","Australia","2014-04-21","I arrived in Santiago yesterday from Sydney and Auckland only to find my connection flight to Sao Paulo had departed. After a very long time at the LAN desk in Santiago I was put on a flight to Buenos Aires to connect to Sao Paulo. Unfortunately the girl at the LAN Santiago desk did not book me on the flight she told me I was booked onto. The flight was full and I found out about this when I got to Buenos Aires. They managed to find me a seat on a packed dirty TAM plane in Economy class. My ticket was for Business class. My flight originated in Melbourne I'm an old Qantas frequent flyer customer and I was extremely disappointed with the service. To top it all up my 2 suitcases did not arrive. The LAN on-board service and flight attendants were extremely good but the ground staff were very poorly equipped to deal with arriving passengers. Chaotic would be a better description for the situation!","","","Business Class","","3.0","2.0","5.0","4.0","3.0","","","3.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","F Ghazi","United States","2012-01-09","JFK to Dhaka. I was pleasantly surprised I received a superb service. My ailing mother was very well cared for. Staff were pleasant and co-operative. I understand they have some hardware issues on the plane even though planes were fairly new yet travel comfort was about equal to other airline.","","","Economy","","8.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Qadeer","United States","2012-01-04","December 29th 2011 flew from Islamabad to New York JFK. Check-in at Islamabad took a long time because of a big crowd. Flight left on time. An A300-600 plane nice roomy seats clean cabin. Crew were polite and helpful. Food was pretty good. In Kuwait the next flight was an hour late again a good B777-200 plane. This flight was also full. Only bad thing about this airline is the poor entertainment system.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K Towle","China","2013-02-19","PVG-ICN-SIN return on three A333s and one upgraded B744. A333s were exceptionally good. The seats and AVOD the best we've been on. The cabin crew were smiley and helpful. ICN is an exceptional airport and the ground staff were friendly and helpful. ICN-PVG Korean Air changed the expected A333 for an older B747 and you could feel the difference. The seat was narrower but slightly more legroom and the AVOD was smaller and slower. Unusually the seat I was in 53A was where the seating changes to 2x4x2 from 3x4x3 and it meant the window was almost a chair away: I could walk between my seat and the window! Not a good choice if you want to see the ground.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Norton","United Kingdom","2014-04-19","Bogota to Quito via Medellin. Flight on time and full. Only coffee or water on internal flights offered and no sense of urgency considering flight time. Other airlines manage to serve food and full bar service on such a flight sector. Transfer in Medellin not recognised had to exit and go through the tedious security before sent back to check in since no hand luggage tag given since previous check in at Bogota! No lounge facilities at both airports even though to Quito it was international. Process in Medellin unacceptable. Service inflight to Quito with limited drinks and no alcohol food or even snack offered. When asked to have a beer was told they would check in the back but the crew never returned. No food at all during the 90 minute flight and in the end no drink! The crew were more interested passing through the cabin announcing duty free sales and shopping. Ghost pilots with no announcements and could hardly understand the English from the crew! In my humble opinion a terrible airline lacking service and consistency. This taking into consideration the relatively expensive ticket for such a short journey with lack of service despite being a Oneworld Emerald member.","","","Economy","","","2.0","1.0","1.0","2.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Abdul-Baki","Kuwait","2011-12-20","Flew KWI-BEY good food drink and service however could use a more polite crew. Whenever I needed a request they took a huge amount of time to take the request and bring it to me. Not a good entertainment system most of the time it was broken and didn't have the shows promised on the website. Roomy seats however and good catering. I would suggest for the benefit of this airline is to improve the entertainment system. Because check-in was quick and the ground handling was great. Just improve the entertainment system and everything would be perfect.","","","Economy","","7.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Qadeer","Pakistan","2011-12-14","Islamabad-Kuwait-New York. From Islamabad to Kuwait it was A320. Seats very nice spacious and leather. The food was also very good. Flight left 2 hours late due to a technical problem. From Kuwait to New York it was a Boeing 777. There were plenty of vacant seats. Entertainment system on a lot of seats did not work. Again food and service was good. It was a bargain to fly from Islamabad to JFK and return fare under $950. On the way back from JFK to Islamabad the same thing. All flights left and arrived on time. They serve no alcohol and their entertainment system is not the best. But they provide a great value for your money.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","David Russell","United Kingdom","2013-02-14","Last week flew from LHR to Siem Reap via ICN. B777-300 on the first leg to ICN aircraft just over one year old so in very good order. The flight crew were visible in the cabin for the whole flight. Cabin crew smiled and were very helpful and that was in economy! Had two seats right at the back of the aircraft one four sets of two on the whole plane. Leg room and recline was good but what is it with the latest seat cushions? My backside was sore and numb after both flights because they were so hard. Flight arrived early into ICN. Flight from ICN to REP was on a B737 900 longest flight I have done on a 737 just over 5 hours! This stretched 737 is cramped for international medium/long haul work in my opinion. Seats were hard again and leg room limited. Service was however very good and flight arrived early. No problems with luggage either. I would definitely use KAL again and I'm actually looking forward to the return flights. I'll get myself a nice gel or memory foam cushion next time though!","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Seel","France","2014-04-15","LA2707 Madrid-Lima March 10 2014. LA531 Lima-Santiago March 13 2014. LA4544 Buenos Aires-Sao Paolo. Business Class except Buenos Aires-Sao Paolo which was Premium Economy. We first flew LAN 3 years ago were very satisfied then and it didn't disappoint this time. Would have preferred completely lie-flat beds though like we had Madrid- Santiago in 2011. Food excellent well-chosen wines and very cheerful and attentive cabin staff. We also used LAN for 3 internal flights in economy and had no complaints there either. The flight from El Calafate to Buenos Aires was two hours late but our agent was informed and departure from our hotel delayed so we weren't hanging around at the airport. Special mention for Lima Business Class lounge - a smoker's paradise! Open to the air so no tobacco smell and comfortably furnished. My non-smoking companion preferred to sit there with me than to use the air- conditioned non-smoking section and it looked as though quite a few other non-smokers were of the same mind too!","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Malik Qadeer","Pakistan","2011-11-08","JFK-Heathrow-Kuwait-Islamabad. Airbus 340 from JFK to Kuwait via London. Flight left on time. On a 6.5 hour flight were served dinner and breakfast. There were plenty of free seats. London-Kuwait plane was full. Kuwait-Islamabad flight was very nice roomy seats good food. Their entertainment system is awful. Crew were courteous and polite. Food was like any other airline. For $950 fare round trip Islamabad-JFK I will fly Kuwait Airways again.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Janisse","Canada","2013-01-29","Toronto - Incheon - Denpassar return. Food good - actually had taste but not a lot of variation. Lots of fish. Decent selection of movies. Very attentive service. Clean cabins clean and comfortable seats. Would absolutely fly again. Note was upgraded to business class for one leg and would rate that 5 stars all the way.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K O'Dowd","Australia","2013-01-28","Brisbane to Incheon and then on to JFK then return home the same way. Economy the whole way. Outbound was on A330 and 777 and while service was good agree with others comments that they need to expand entertainment choices. Return home was on A380 an improved feeling of comfort.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Graubard","United States","2014-04-14","LAN 933/500 - Mendoza to SCL to Miami. Coach to SCL and Business to MIA. A320 out of Mendoza departed on time and was a quick 40 minute flight. Beautiful flight over the Andes mountains - the pilot came on to point out a few mountain tops in Spanish and English. Not even a drink service - I've been on other 40 min flights that at least had water offered. But good flight overall. 767-300 from SCL to MIA - excellent! Purser came to my seat and thanked me personally for being Emerald One World - very nice. Food as always on LAN is great - had an express dinner and then slept 5.5 hours on one of the best Biz Class seats in the air. Arrived on time and bags out and through immigration/customs in 30 minutes after deplaning.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Qadeer","Pakistan","2011-10-02","Islamabad to JFK. Islamabad to Kuwait was a Boeing 310. Nice clean aircraft. Big leather seats - spacious and comfortable seats. Food was pretty good too. Kuwait to JFK flight was a Boeing 777-200. Good condition and clean plane. Half the plane was empty so it was comfortable. A lot of seats had TV's not working. Food was good too. Service was not bad. Less than $950 for a return flight. For this price I will fly Kuwait again. Their entertainment system needs an upgrade.","","","Economy","","7.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Somaney","United States","2011-09-18","The seats in Business Class barely incline 10% and their fleet is extremely old. My journey from Dallas to Mumbai took an ungodly 40 hours with long stops in NYC London Kuwait and then to Bombay. I have flown in Economy with other flights that had better seats than Kuwait Airways did in Business. No alcohol was served on those long awful flights.","","","Business Class","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Butterworth","Cambodia","2013-01-22","REP-ICN-NYC return on B738 and A380. A great experience. Seats very comfortable for my 185cm frame food excellent and AVOD had plenty of choice for the trans-atlantic. Only negative was the lack of restrooms on the A380 (2 in each Economy section) making for long lines after meals.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Graubard","United States","2014-04-10","Flew BA Aeroparque to Mendoza on 9 April. A320 was to leave at 5.50pm but delay of inbound flight. Not an issue but the gate agents never made any announcement about a delay. Line forming so I went to ask and she said leaving at 5.55pm. We didn't even board until 6.15pm through buses - agent had said we would board through a jet bridge but anyone who has flown LA from AEP knows Aerolineas Argentinas uses the jet bridges and makes LA use stairs on the Tarmac to board. Bussed to aircraft - friendly attendant greeted passengers at both front and rear doors. Pilot apologized for the delay. Quick take off and 1 hour 40 minutes to Mendoza. Snack box was appreciated but mostly sugary cookies - not healthy at all. Flight landed and bags off quick. LAN is a good airline but sometimes leaves little things to be desired. Flying them 12 April Mendoza - Santiago-Miami so will see how that goes.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Alvaro Orrantia","Canada","2014-04-09","I was flying from Buenos Aires to San Carlos de Barioche on March 28 and LAN announced an 'unanticipated' maintenance work on the plane. This caused a delay of about 90 minutes leaving close to 10pm. There were no vouchers for a snack and ground personnel didn't even know how to use a pay phone to call someone who was going to pick me up. On my way home flying from Buenos Aires to Sao Paulo on April 9 LAN again has an 'unanticipated' maintenance work on the plane.","","","Economy","","1.0","4.0","2.0","3.0","2.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Sagar","United States","2011-09-17","Roundtrip NYC-LHR (technical stop) - KWI-MAA. Booked Economy for the cheapest deal from NYC to Chennai. Both onward and return flights delayed by more than an hour. Meals good and luggage arrived safely. IFE is dated and didn't work on both the long legs. Average service. Aircraft look old. Will avoid next time.","","","Economy","","2.0","","","","","","","4.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","J Armstrong","United Kingdom","2011-09-14","This was the only available flight returning from New York to Heathrow after the hurricane. BA cancelled our flight and couldn't give us another until a week later. The airline was fine although I wouldn't choose to fly with them again staff were fine plane good and it set off on time. Downside was the other passengers who did not understand air safety. One woman got out of her seat when the plane was climbing and children didn't seem to want to wear seatbelts. Other than that and it costing £8000 for 5 of us it was fine.","","","Economy","","5.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","U Hosterbach","South Korea","2013-01-18","Bangkok - Incheon midday flight business class on 737-800. On this aircraft they use their oldest available business class seats hardly any recline and most uncomfortable. Headset is same as economy no noise cancellation as you get on Thai for example. Will avoid flying Korean at least in business class in the future.","","","Business Class","","4.0","1.0","3.0","3.0","3.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Greenberg","United States","2014-04-07","Flight was scheduled to leave at 12.40pm from LIM and go to LAX. At about noon it was announced that the flight was delayed due to technical issues and to return at 2.00pm. At 2.00pm it was announced the issues were not resolved and to come back at 4.00pm. At 4.00pm it was announced that the flight was delayed until 7.00am the next day. Passengers passports were collected to get the exit stamp revoked when passports were handed back 2 hours later it was done in a nerve wrecking fashion. I asked one of the staff if there was another flight that night to Southern California he said no. Later I see someone getting onto standby and I learn there was another flight that night. I waited on standby and did not get a spot. I took the appointed taxi to the hotel I was given to stay at. At the airport I get my new boarding pass. I get to the boarding gate and learned that the flight is delayed again. Throughout the whole process staff would make important announcements only in Spanish. I would ask for a translation and some of the staff were unable to give it. Hours later the flight finally got off the ground. A delayed flight is forgivable but the way the ordeal was handle was unacceptable.","","","Economy","","","3.0","1.0","3.0","3.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","S Philip","United States","2011-09-13","They have fallen behind in their customer service. I have travelled with them for 3 years in a row and have seen their service taking a downward spiral. The food has become worse. No bassinet for 6 month old baby even though it was requested while booking the flight 3 months ago. I have to give them credit for keeping time during all the 3 flights I travelled.","","","Economy","","2.0","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Rouse","United Kingdom","2011-09-13","LHR-KWI-BKK*-MNL - (Tech stop BKK). Flew this route a few days ago and agree with earlier comments. Online check-in in London only results in you getting an online check-in receipt and nothing else not even priority check-in desk at LHR. Aircraft are dated IFE almost never works. Food is pretty bland and nasty aircraft dirty and crew can be quite rude and snappy. Safety is low priority with no real checks prior to departure passengers wandering around whilst taxiing mobile phone on throughout the flight lots of passengers listening to music on headphones during takeoff and landing. The only good point is in KWI if you go landside there is plenty to do whilst there is almost nothing airside. Tech stop in BKK has you remaining on the aircraft whilst being chased by people with vacuum cleaners. Have cancelled my return ticket and flying with another airline.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","W Pacey","Australia","2013-01-16","Flew to New York return via Seoul. Flight staff attentive and polite. Level of service excellent and could not help you enough. Food good and several selections. Entertainment choice was good with plenty of variety. Would not hesitate to fly with Korean Air again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Wilking","Germany","2014-04-06","Mendoza-SCL to Madrid in economy. Ground Crew in MDZ gave me an aisle seat (36H) for the long haul trip SCL-MAD I cross-checked in SCL on arriving everything ok. At boarding I was given a window seat in another row ground crew unhelpful and incompetent. They said that the flight crew was to give me another seat. Onboard I contacted the purser. She managed the problem in a completely efficient and graceful way contacting me several times during the flight even offering a drink to me and the people who had to go back to their original middle and window seat thus sharing space with me: very professional service. Rest of the crew very polite helpful speaking several languages. A very pleasant experience for a flight in economy very recommendable. Good food (even breakfast which can be a big problem with other airlines) good drinks excellent IFE in a new 787. Seats ok I am 1.75m and not very broad. It seems the seats are narrower than on other planes I managed to get some sleep anyway. Anyway you should not store anything in the seat pocket before you space gets cramped and you feel something like a steel rod on your knees.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","James Saunders","United Kingdom","2011-08-30","Heathrow to Manila return. Our first flight was 24 hrs delayed (although they were good with their compensation and putting us up in hotel etc.). Flight also delayed once in Kuwait. Planes had seats that either did not recline or reclined whether you wanted them to or not. Constant requests to put seat up for take off by cabin crew were only met with blank faces when I said it was the broken seats and I could not fix it. Entertainment system was poor when it worked with films finishing half way through or jumping from one thing to another. Food was good.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Kevin Tao","Australia","2013-01-08","GMP-CJU. Aircraft used was a 737-900. Although it was a domestic flight announcements were made in Korean English and Japanese. Flight attendants also knew some English. Since it was only a 1 hour flight only drinks were served. Flight attendants and Korean Air ground crew were courteous and polite. Will definitely fly with them again.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Eelco van den Heuvel","Netherlands","2014-03-28","MAD-FRA. Excellent business class offer: 225 euros ow only 100 euros more expensive than economy. Very relaxing flight which started in the nice well equipped Iberia lounge in T4S at Madrid Airport. I was about the only one in biz. Comfortable seat nice inflight entertainment tasty meal and friendly crew. The purser introducing herself was a nice personal touch. 787 Dreamliner is a great silent plane and I like the coloring of the windows instead of blinds. Price was less than one third of Lufthansa and Iberia fare. And with a real business class in stead of a free middle seat. Highly recommended.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Smith","United Kingdom","2011-07-24","LDN-KWI-DEL return. Outbound travel LND-KWI no TV at all. KWI-DEL was old fleet and smelt strongly of disinfectant. Staff were unhelpful and seating space cramped. Return travel of 9 travelling only 3 TV screen worked Cabin Staff were rude inconsistent and extremely slow. Took 30 mins before someone attended to a request for a cup of water. Children were allowed to jump on seats and run about plane unaided during flight when it came to land some refused to wear seat belts. Safety landing procedures like setting chairs and footrests in position were ignored. Cabin crew were lax on take off with mobile users. When asked for help to put bag in overhead stowage was told by air hostess she had no procedure to a bag in stowage. The only good point was flights were reasonably on time.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","E O'Donoghue","Australia","2013-01-04","Sydney to London via Seoul in July 2012. It was the cheapest airline as we were travelling during the London Olympics. The stopover at the Hyatt on the way through was excellent. Travelled with an unsettled 10 month old so didn't even get chance to try out the inflight entertainment but meals were good (choose Korean) and snacks available in between meals. Alcohol limited but expected that. Staff were very polite.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jordan Charles","Argentina","2014-03-26","EZE-SCL-EZE in premium economy. Staff at check in very efficient. On board excellent service for the two hour flight. Good cold food and selection of wines soft drinks etc. Both flights on time and luggage delivery very fast. IFE several channels of good music.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Steve Tait","United States","2014-03-24","Flew LAN on 4 flights around Peru. The flights themselves were fine. Clean planes good crews and largely on time. It's their systems that are a big problem starting with the fact you can't reserve seats in advance until check-in is available 48 hours prior to departure. I find that problematic and then tried unsuccessfully to get seats and check in online 48 hours prior to the flight only to get a message saying I had multiple destinations and needed to call them. Not acceptable nowadays. One of my flights had a time change of an hour and I was never notified and only found out when I got to the airport. Finally one of my segments was from Iquitos connecting in Lima and then on to Cuzco. My bag was the only one on the flight to Cuzco that did not arrive. OK that happens but they handled it horribly. They really need to get their systems and customer service up to current standards particularly as you pay a premium on LAN over the other domestic Peruvian carriers.","","","Economy","","3.0","4.0","4.0","3.0","4.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Yousef Ali","Kuwait","2011-07-03","Kuwait Airways-New York stopping in London Heathrow. Before take off people were using their mobile phones. We were told that only passengers travelling to London Heathrow would be departing the aircraft after what seemed 30mins we were told that we also had to leave the aircraft and wait at London Heathrow. The inflight system was poor and one of our screens wasn't working so we asked the air hostess to reboot it like on all the other airlines and instead she said it was normal that the TV wasn't working. We also told her that the seats would not recline and she said that too was normal.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Ayesha Choudhury","United States","2011-06-13","I travelled Kuwait Airways to Dhaka from New York. The seats on the aircraft are way to narrow and leg room poor. The PTV screens don't even function. I was one of the unfortunate ones that got a seat with no sound for my TV. The staff were rude and did not attend to you (even the call bell doesn't work!). Bathrooms dirty and lacking supplies. I personally did not enjoy my travel with this airline however everyone is entitled to their own opinion. If you consider flying with Kuwait Airways for low rate be prepared to hear ""you get what you paid for"".","","","Economy","","2.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","H Hamzah","Malaysia","2013-01-03","B747-400 (ATL-ICN) and B777-200ER (ICN-KUL). Requested special meal excellent IFE. Less legroom with B747 (what can you expect for economy class) but great cabin on B777. Overall it was good.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Ackermann","Germany","2014-03-10","EZE-SCL. Transferring to LAN from Lufthansa in EZE. Although not in the same alliance LAN representative awaited transferring LH passengers at LH gate upon arrival checking that their transfer baggage number were in LAN's system providing them with boarding passes or escorting them through security to LAN counter. Very professional! LAN lounge in EZE one of the best I ever encountered. Even dulce de leche ice cream was offered. Flight on A 320 was uneventful. Aircraft in good shape decent snack and drinks. Even some IFE (in Spanish). Baggage delivery very fast. Baggage question in preparation of trip was answered via Facebook fast and correctly. Would recommend without hesitation.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","P Datta","Germany","2011-06-01","Frankfurt to New Delhi via Kuwait. Frankfurt to Kuwait an almost empty aircraft and staff was friendly - maybe because they didn't have much to do! Plane was really old and many of the seats were broken. The entertainment system was not working on my seat or on the adjacent empty one! The stopover in Kuwait was horrible at best - entire place had only one toilet with 3-4 cubicles and standards were below par! Almost every arabic passenger in the plane was on his/her phone during takeoff and landing - staff did nothing about it even if they saw it happening!. The same experience was repeated on the return journey except this time the staff besides being careless were arrogant and indifferent!","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Clegg","Australia","2013-01-03","I never actually flew with them because the cyclone that hit their main airport led to unavoidable delays which meant I had to use another airline. I am reviewing them however because I believe the way a company deals with problems is a good indicator of the company. The people I dealt with were friendly compassionate and helpful under tough circumstances and the company seamed to be structured to handle issues in a prompt way and with perfect English.","","","Economy","","10.0","0.0","5.0","0.0","0.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Bosch","United States","2014-03-06","Compared to some airlines LAN had a decent amount of legroom and the international food and beverage options were decent. However LAN is terrible when it comes to customer service if anything goes wrong. We were at our gate two hours early and followed the signage since we didn't speak the local language. The signage was all wrong and our flight left without us. We were literally standing under a video screen with our flight information that said pre-boarding and that the fight was delayed and it turns out the flight left from a different line somewhere. Ok so is there another flight we can get to the destination from anyone at this airport? No they said. Only a flight at the same time the next day which would have defeated the purpose of our trip. We investigated ourselves and found out they just pulled that out of nowhere because there were several other flights from other airlines that day. So we booked one of those flights and made arrangements with LAN to pick up our luggage when we got there since it was on the missed flight. They said they had called and arranged for our luggage to be taken to the luggage office and to pick it up when we got there. When we got there LAN had gone home for the day and locked our bags away. No bag for us until the next day. Never again will I fly LAN airlines. Absolutely unacceptable customer service.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Douglas","Australia","2014-03-06","My experience with LAN was excellent. I used these forums extensively before booking for a return trip Australia to Sth America so I'm writing to give some balance to the negative reviews. I travelled with an 88 yr old relative who went Business Class and I went Economy. Only one of our 6 flights was delayed and only by 35 mins. This caused a missed connecting flight which was sorted out seamlessly baggage transferred all good. LAN made sure I could be close to my relative by putting me at the very front of Economy each time. I was also allowed to use their lounges as I was flying with someone in Business Class. The only lounge which wouldn't let me in was a Qantas one in Sydney at the start of the journey even though my relative had a guest pass for me and I'm a Qantas FF. They apparently share the same One World system as LAN. Cabin crew were great seats were good food fine selection of films huge - cost way less than Qantas halfway between the Qantas price and the Aerolineas Argentinas price. Glad we went LAN I recommend it.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Jose Kallarackal","India","2011-05-16","Cochin-Kuwait-Frankfurt. Both flights almost in time and planes were quite clean and staff friendly. They serve many different food types and you can even choose your seat from their website.","","","Economy","","7.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Mclean","United Kingdom","2011-05-14","Economy class LHR to JFK. Price was cheap and now I know why plane was old and tatty. Seats falling apart staff were rude. Fellow passengers were on their phones during the flight taking off and landing staff did not seem to care. Entertainment system was awful the sound was drowned out by a loud buzz and the screen was fuzzy.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Athasit Arunthari","United States","2012-12-31","KE 082 from JFK to Seoul was an Airbus A380 on December 6 inflight entertainment is limited. The food portions were small for Economy class. KE 653 from Seoul to Bangkok is on 777-300 again movie selection limited. Hope they can improve their inflight service and add more movie channels to their inflight entertainment system.","","","Economy","","3.0","4.0","5.0","5.0","2.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Brian Smith","Japan","2012-12-29","Flew NRT-ICN-NRT in economy class. Korean Air was fine. I'm gold with Delta so had access to their lounges in both NRT and ICN and priority immigration in NRT (but not Incheon). They were on time offered a reasonably comfortable seat with enough leg room even for a 6' 2"" person like myself had touch IFE with enough options for a short flight and a USB outlet for charging devices. FA were polite and attentive and a hot meal was served on both legs. The food was OK but nothing fancy.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Vivek Gupta","United States","2014-02-27","Very disappointing experience flying LAN last night - essentially harassed by an incompetent and poorly informed check-in crew at AEP in Buenos Aires. Flew LAN 480 last night from AEP to Santiago - check-in crew insisted that Chile reciprocity fee needed to be paid before they will check us in - ran around the airport for an hour to figure how/where to pay could not find any I online location embassy website said pay on arrival in SCL - but 4 ladies at the check-in desk refused to accept and kept insisting for payment before check-in. Asked to see supervisor and was told supervisor was in meeting and would be available only after flight departure time. Finally rep from Salon VIP came to the rescue and convinced the crew to get approval and check us in. The actual flight was ok. Landed in SCL to find that Chile does not collect reciprocity fee anymore! Highly unlikely to fly or recommend this airline in the future. Very disappointing.","","","Economy","","","3.0","1.0","2.0","3.0","","","3.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Bob Lillyman","United Kingdom","2011-05-10","Economy class London to Manila return via Bangkok with Kuwait Airways. The flight was comparable with some more expensive airlines on this route and staff were pleasant and polite. The flight was reasonably punctual and onboard food pretty standard and plentiful. It should be noted that there is very little to do and see at Kuwait airport but during a transit stay of four to five hours we were given free food and did find some reasonable toilets (they are few and far between). Overall this flight was excellent value for money and I would travel with them again.","","","Economy","","8.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","L Assi","United States","2011-05-07","BEY-KWI left and arrived on time. Plane not new but not bad condition either. Flight attendants friendly and great with kids. I have flown with them 3 times and have not had any issues. Food good and cabin service excellent (hot towels good meals on short flights good drinks service and smiling attendants). Bathrooms could be a little cleaner.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Robert Vernon-Jackson","United Kingdom","2012-12-29","We flew from London to Auckland business class and I was extremely impressed. The first leg to Seoul as in a 777 and we had flat beds that were excellent. On the second leg to Auckland we were in an older 747 and only had seats that went flat but at an angle and were much less comfortable. The food was excellent and the service from the FA's was good. A really pleasant surprise.","","","Business Class","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Summers","United Kingdom","2014-02-21","Salta-AEP on LAN Argentina. Flight departure delayed by an hour due to weather in Buenos Aires. Warm welcome on board drinks and a small snack box containing chocolate and biscuits was provided although a fresh sandwich/wrap would have been preferable.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Mithra","United Kingdom","2011-05-03","LHR-KWI-COK. LHR-KWI with lousy inflight entertainment system. The screen was tiny and the movies were repeated. KWI transit was pandemonium connection flight was delayed for hours. There were 3 departure gates with just one door to enter the gate area and passengers for 3 flights were catapulting themselves to get through the gates - ground staff were rude and unprofessional. While boarding the flight one of the ground staff snatched my cabin bag and was about to check-in literally at the door step of the flight with no questions asked. With my laptop in the cabin bag managed to get it from the staff and had to literally smuggle it inside the flight - cabin bag was within the permitted dimensions and I have travelled with the same cabin bag on many airlines. This was the worst experience ever.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Knight","Australia","2012-12-23","MEL-ICN-LHR return with family of 5. All of us are over 6 foot. Leg room was excellent entertainment great. The staff were always willing to help. The food was a choice of Asian and western - typical airline food but the kids didn't complain. Had a stopover in ICN whilst our bags were sent straight on to Heathrow which was great. Overall I would definitely fly with this airline again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Nicholas Tan","Singapore","2012-12-18","Good service on KE644 and KE643 from Singapore to Incheon airport return and domestic flight from Gimpo to Jeju airport. Service great even asked for an extra drink on flight back landing smooth. Leg room from Singapore to Incheon and to Singapore is great but the domestic flight is very cramped. Seat is very comfortable no leg rest though on this 777-200 and 737-900.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Bibby","United Kingdom","2014-02-12","Flew from Sao Paulo to Santiago de Chile and then five days later from Santiago to La Paz Bolivia via Iquique. Excellent service efficient and friendly cabin crew good food comfortable seats. Excellent!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Ferrier","Australia","2014-02-10","SCL-SYD Feb 3 2014. First time with LAN International code shared with Qantas. Very good flight all round; very attentive smart cabin crew dinner and wines good. We ate lightly as this flight left around midnight and the pasta dish was delicious. A larger steak meal was offered. Lie flat bed and comforter allowed many hours sleep through to Auckland. IFE was basic considering the aircraft looked fairly new (A340). Two breakfasts - one into AKL and one leaving AKL to SYD. Tip: have a continental for the first and enjoy a cooked one for the second. Would fly LAN again based on this experience. Better experience than QF flying over to SCL.","","","Business Class","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Toller","United Kingdom","2011-03-27","LHR-KWI-CMB return. LHR to KWI boarding was chaotic with ground staff arguing over how the aircraft should be boarded. The delay resulted in the usual boarding process being ignored which meant a boarding free for all scramble ensued with many passengers pushing past families with young children. Once on the flight two of the four IFE screens were faulty - one did not work at all. Headphones for the screens were faulty and the general IFE was poor with long delays between screenings. IFE is a big deal with young children on long haul daytime flights. On our return flights the first from Colombo was again problematic as far as boarding was concerned with delays and queuing. On arrival it was apparent that KWI does not deal well with passengers waiting in transit. It took other passengers to inform us that KA should provide food for long transit waits. The food that was eventually provided was of very poor quality. Our final flight was by far the worst. Having endured a long wait at KWI we were relieved to be boarded with very little delay or problems. On boarding the flight I discovered a bag of vomit in the magazine pocket in front of me. FA was very apologetic but took quite a long time to sort out the problem as I stood by my seat whilst all other passengers had been seated. The offending item was removed and the area around my seat disinfected but it was not a great start to the last flight of a long period of travelling. Again IFE was poor with films repeated and very little alternative choice - faulty screens and headphones. Over the duration of the flight all the hand basins in the Economy toilets became blocked. Towards the end of the flight all Economy toilets were deemed unusable and closed. Passengers were given no alternative toilets which I find totally unacceptable. I will do my best to avoid flying with Kuwait Airways again.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Alan Hughson","Australia","2012-12-17","Flew Brisbane-Seoul-London return. Excellent in-flight entertainment and an attentive cabin crew. Highly recommended.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Tony Hall","Australia","2014-02-03","SCL-AKL. An A340 with the new LAN flat-bed seats. Selected a middle aisle seat so that no-one would have to climb over me at night. Pushing back was delayed but arrival was on-time. Dinner wine and cabin service were excellent but breakfast nothing special. LAN now offer a very similar product to Qantas. Lounge at SCL was fine. Had to wait 30 mins for a shower but it was very good when I got to use it.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","G Middleton","United Kingdom","2011-03-15","Bangkok to Manila business class fare very attractive cabin staff were helpful. Food not quite business class standard of the major airlines. The flight was on time and our luggage was given priority labels which meant we were through immigration very quickly.","","","Business Class","","8.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Ray Mamon","United States","2011-02-14","JFK-DXB in January. The entertainment system didn't work on many seats (mine included) and neither did the audio/music channels. For a long flight from JFK-KWI that's frustrating. What's more the seats for many did not recline. Some that reclined did not return to the original positions. I guess I was lucky that mine did recline and it did come back to the upright position. When I complained to the FA I was told that its nothing new. They know about it and they had informed the engineering dept to fix it. The food was okay. KWI airport is one of the worst to transit - they herd you like cattle to line up at the gate. I was told that due to construction only 2 gates were available for boarding and that was why the chaos. Pearl Lounge (Marhaba lounge) charged me 12 Dinars to use it but it was well worth the 5 hour transit stay. KWI-DXB was okay just one hour and they did serve a hot snack.","","","Economy","","4.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Aldo Samulo","Indonesia","2012-12-15","Jakarta to Incheon. Seats in economy class as well as crew cabin service are quite satisfactory. I continued my flight from Gimpo to Jeju on this flight there was no entertainment at all and we were not given food or snacks - only drinks given.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Snelling","United States","2012-11-21","DFW-ICN-BKK and BKK-ICN-ATL. You get an amenity pack in economy class. Food was above average AVOD was good and flight attendants are excellent as they serve food clean toilets and meet every need without a hair out of place. Flights were on time and changing planes at ICN is a breeze. Boarding was a bit chaotic for all flights as everyone rushed the gate as soon as first class was called. Enforced boarding by zone might help here. Otherwise there is nothing bad to say about this airline.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Tony Hall","Australia","2014-01-31","EZE-SCL. Although this was only a 2.5 hour flight in a 767 we had the new LAN full-size flat-bed seats. Tremendous views crossing the Andes with no turbulence. The disappointment was the dinner. Just a cold chicken sandwich and desert with no choice. Although I understand their desire to avoid service during the potentially turbulent Andes crossing I thought LAN could do a bit better than this for international business class. Wine and cabin service were excellent though.","","","Business Class","","7.0","5.0","5.0","3.0","4.0","","","3.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","L Pereira","Trinidad & Tobago","2011-02-07","A flight on January 29 took off 12 hours late and the airline had no courtesy to inform passengers. The staff are ill equipped to handle delays and problems and treat paying passengers like cattle. The flight to New York via London was terminated at Heathrow without any information. The hotel at Kuwait was horrible with rude staff and one telephone line for about 200 anxious passengers. Rerouting our flights cost us extra expense for baggage and the fresh ticket and Kuwait airways took no responsibility. Not once did an airline representative talk or meet with the passengers.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Lee Heechan","United States","2012-11-20","ATL-ICN-ATL. Korean air always meets my expectation. This was my first round trip from ATL to ICN which is the longest route of the airline. Great service throughout the flight. Return flight delayed 30 minutes by fog in ICN however ground crews in ATL took care of the connecting flight really well.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Dye","United Kingdom","2014-01-20","SCL-MAD January 2014. I flew back with LAN from a recent trip to South America having flown out with Iberia. I was pretty impressed really. We were on a new 787. The entertainment system was good with a touch screen and lots of films. Only issue was that my system crashed twice but staff were happy to reset this and then it worked fine again. The food on board was also pretty good for airline food I had a nice salmon dish with mashed potato (luckily this is what I would have ordered as they'd run out of everything else by the time they reached the back of the plane). Breakfast was an omelette amongst other things. They were very generous with the drinks too offering several top ups and also a whisky when they cam round with the coffee trolley after dinner. I thought the staff on board where really good as well attentive and always quick to respond if you called for them. All in all a good experience and better than my Iberia flight on the way out.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","L Legname","Australia","2014-01-15","They've been canceling and delaying all flights between Santiago and Sydney and vice versa. On the flight from Sydney to Santiago the flight was canceled 10 hours before boarding I had a Qantas staff member calling and telling me that I had to rebook for the next day with a Qantas flight. On the return flight they put us onboard the airplane after 2 hours they told us to get back to the airport and the plane would only take off at 4pm the next day. I will never fly with LAN again.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Senthil Kumar","United States","2011-02-05","I faced the same nightmare as Shelly Talmo in flight on 01/29/2011. My return trip to USA (from Chennai) got stretched by 26 hours due to flight reschedules and cancellations and missed my domestic flight to Austin Texas in USA. Kuwait Airlines not willing to compensate for my loss. Inflight entertainment was very poor. Less choices some monitors do not work audio did not come in one monitor (more challenging to watch a movie on this one). On one segment my monitor control was in my neighbour seat and his one on mine.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Shelly Talmo","United States","2011-02-01","I have never experienced anything like Kuwait Airlines. We were 2 hours late taking off from Chennai. Once we got to Kuwait we stood in a line to enter aircraft traveling to London. Some of the passengers got onto the plane only to be told to get off. We sat in terminal for awhile and then they sent us to a hotel in Kuwait. After 8 hours we were shuttled back boarded the plane another 2 hours later and proceeded to sit on the plane for over 3 hours before taking off. Once in London a tiny voice came over intercom informing us that the flight to JFK was terminated. No reason given. No further instructions given. We stood around Heathrow customs wondering what to do. Finally going through customs we were told that a bus would pick us up and take us to a hotel. I finally got into my room at 3:30 am and told that we would receive information regarding flight at 9:00 a.m. At 1000 we received word from some Kuwait representative that a bus would be around to pick us up at 1040 and that we needed to check out of our rooms. Luggage and over a hundred people were now standing around hotel lobby. At 1230 a bus finally came. We were then transferred to Delta Airlines for our journey home due to leave at 5:00. Delta charged passengers extra money for extra baggage which had already been paid for by passengers at Kuwait airlines. This whole experience was a total nightmare. I wouldn't recommend Kuwait Airlines to my worst enemy. There is so much more but as I've been up a total of 38 hours due to this fiasco I can't think clearly!","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","H Redona","United States","2012-11-20","Return Chicago-Incheon-Manila on 777-300ER and 777-200. I was very satisfied with the flight experience. The planes were clean FA's courteous and helpful AVOD IFE was excellent (screen as big as an iPad) and there was plenty of legroom (34"" pitch). The only negative things- the seat cushions were somewhat hard and became uncomfortable on a 12+hour flights the cabin temp was on the warm side and the food was good but not as good as on Asiana. Airlines should put menus on the IFE so people can easily view them.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Bertil Postema","Netherlands","2014-01-13","Flying with LAN on the B767-300 in Business from Bogota to Santiago de Chile. Comfortable plane and seat. Full flat. Little bit narrow to lay down. But all in all ok. Service did not start after one hour in flight. So sleep. No normal breakfast at arrival just a dry muffin.","","","Business Class","","7.0","4.0","2.0","2.0","4.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Isaac Howard","Australia","2014-01-13","I flew LAN both Internationally from SYD to SCL and SCL to LIM; and domestically around Peru. From Sydney to Santiago with a stop in AKL (and vice versa) I flew on a A340. This plane was defiantly one of the oldest planes in the LAN fleet however it was still comfortable onboard. The seats on the plane were old and overused and the back support wasn't good however I did find I had the best sleep ever (and I have flown a lot). The cabin crew onboard this flight were polite and considerate but their English wasn't up to scratch. The IFE system had all the latest entertainment however the system it self was outdated (screen resolution bad and buttons missing on controller). The food onboard the flight was fantastic. I have read previous reviews about this airline and I don't understand why they are complaining. To improve LAN needs to be operating their 787 along this route as it would benefit passengers considering that it is the longest route LAN operates. Domestic: Positives: Staff were polite got 'upgraded' plane was clean. Negatives: Dry food only. No hot or substantial meals just a box of biscuits and a drink.","","","Economy","","6.0","3.0","4.0","5.0","3.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","P Sewell","India","2011-01-15","BOM-JFK and back during the holiday season. The aircraft was old and shabby tv monitors were old the choice of programs limited. The return trip was a nightmare - flight from JFK was delayed by over 9 hours and no one called to inform us the online schedule gave no indication of a delay. On reaching Kuwait we were rudely told that the flight to Mumbai was canceled and we would have to wait till the next day. We were herded to the hotel and brought back the next night. We boarded the flight sat for 2 hours and then were asked to deplane - technical issues followed by a crew unwilling to extend their hours of duty . We were herded back to the hotel with no apology/ explanation. Finally reached home after 2 days.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Elizabeth","United Kingdom","2011-01-15","FlighLHR-CGK-LHR via Kuwait. Could hardly move and seat wasn't very comfortable the in-flight entertainment wasn't always working - it worked in some flights. Flight attendants to and from Jakarta very friendly. Food was decent breakfast vouchers were handed out to passengers during transit in Kuwait. Overall it was okay - you get what you pay for.","","","Economy","","5.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Eggleton","United Kingdom","2012-11-19","LGW-ICN-MEL. I booked my ticket a week before I departed and it was a bargain price. I chose it as the reviews on here seemed to rate it highly and I was not disappointed. Check in at Gatwick was swift with no problems. First leg was a 777-200 which had good amount of leg room although the seats were a little hard. Second leg was on an A330-200 which had pretty bad leg room. New style seats but I still found them hard. I had to swap to an exit seat as it's no good for people over 6'4"". Staff were the most helpful and polite I have come across and I've flown on a lot of top end airlines. Good food and entertainment lots of drinks too. Can't fault it for the price! I would definitely fly them again.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Andrew Rurak","Canada","2012-11-19","Flew from Seattle through Seoul to Mumbai and returned through Seoul to Vancouver. All flights left on time staff were amazing seats were wide and legroom great the entertainment system was superb. All in all the best airline experience I have had.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Sasun Vartanyan","United States","2012-11-19","A380 LAX-ICN. Fantastic aircraft roomy and very comfortable. Seats were great excellent attendants and service ICN-Beijing B777 aircraft showed its age but once again service was great Shanghai-ICN A330; ICN-LAX B744 both spacious comfortable and excellent service.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","G Musacchio","Uruguay","2014-01-10","LA913 from MVD to SCL and LA532 from SCL to JFK (with an emergency stop at MIA). This was on Jan 2nd and 3rd. For the money I paid this was not a good experience. The staff were unfriendly and inattentive didn't seem to have a clue of what to do at times and spoke very little and very bad English (for passengers who didn't speak Spanish). The aircraft although clean and neat was quite uncomfortable both the aisles and the seats were too narrow which made it difficult to walk to the bathroom without hitting anyone and impossible to go anywhere if there was already someone standing up. Trying to get any sleep was also hell as there was almost no legroom and if you were unlucky like me to get a seat next to a fat guy there was even less room to move around and seat comfortably. I endured both a short flight and a 10-hour one with this airline and both planes suffered from ""the size issue"". Certainly no more LAN for me in the future.","","","Economy","","3.0","1.0","2.0","2.0","4.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Jennifer Hobart","United Kingdom","2011-01-14","Flight from UK to India via Kuwait was meant to take 16 hours changing at Kuwait. Flight cancelled and went next day via Rome. Took 2 full days and luggage not there when arrived in India delivered 3 days later. Return flight also cancelled and after spending day in hotel flew to Kuwait. Onward flight from Kuwait also cancelled so another day in hotel. Was told I was booked on a flight from Kuwait to Frankfurt for the next day and was given documentation. When I turned up for this flight I was told I was not booked on it. Kuwait Airways said I would have to spend another day in Kuwait hotel but made my own arrangements and managed to get back to the UK 3 days after leaving India. Minus luggage again. I will never fly with Kuwait Airways again and would not recommend them to my worst enemy.","","","Economy","","","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jose Montoya","United States","2014-01-07","I flew last night on LAN's 787 Dreamliner - SCL-JFK (LA0532) and can only say that the aircraft is impressive. Business Class is comfortable and very well designed. Service was very professional and extremely warm. The departure was delayed by over 1.5 hrs and the not very informed not very courteous LAN employees at the gate made the wait experience quite uncomfortable. The crew could have not being nicer and more professional to help passengers find comfort and a chilled glass of champagne or a refreshing glass of water. The service once airborne was excellent and the food very good. I was in seat 1H which is inconveniently located at the entrance to the service area and at no time was I disturbed. This was my best long-haul flight in a very long time.","","","Business Class","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","R Khan","United States","2011-01-11","JFK-KWI-DAC economy class. The seating was old and dirty. IFE absolute trash a 5 inch monitor behind the seat which is a joke. Picture quality poor. Below average flight attendant service - I asked for water and got it after 15 min later.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Priyanga Wijewardana","Sri Lanka","2010-11-21","Colombo to Kuwait. Cabin crew helpful and attentive to requests. Fleet is very old and needs refurbishment. IFE is not up to standard. Seating is uncomfortable. High cabin noise inside. Flight delays.","","","Economy","","5.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Macdonald","Australia","2012-11-16","Brisbane-Seoul-New York-Seoul-Brisbane. Very satisfied with all flights especially A380 NY-Seoul. Found the lie flat seats ok and managed to get some sleep on all legs. Cabin staff were very nice. Food nothing special but satisfactory. Wouldn't hesitate to fly with Korean again.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Gustavo Berger","Canada","2012-11-15","Toronto-Seoul-Toronto. Service amazing but business class seats are not comfortable. Another issue is you have no space where to put IPad computer cleaning utilities book like you do at Cathay Pacific and Singapore Airlines. Korean Airlines Lounge was packed. I had to pay to go into the prestige lounge. I think passengers with a business class ticket should have priority or they should have more than one lounge like Cathay Japan and Singapore Airlines. I will avoid to flight through Seoul in the future.","","","Business Class","","6.0","1.0","5.0","5.0","4.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Elizabeth Martin","United Kingdom","2014-01-07","Have just flown Santiago-Madrid on a LAN 787 in economy which was absolute hell. These were the smallest seats I've ever experienced even on the worst budget airlines. Not only that but the magazine holder in the seatback is wired so you have a hard piece of metal digging into your knees - painful after 2 minutes let alone 12 hours. And it loses you another 2 inches of legroom. I don't know how anyone over 5'5"" could bear it. Never ever will I fly LAN long haul again.","","","Economy","","","1.0","3.0","2.0","4.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","T Tillinghast","United States","2014-01-07","Flown LAN many times over the years beginning when it was a one class airline flying old 737s. Never had a bad flight bad meal or bad treatment. I've purchased tickets 30 minutes before departure and have been granted discounts on the spot based on published discounts. The Fly Chile pass is a great bargain. I have only flown coach so I cannot speak to the other classes. One flight La Paz Bolivia to Santiago after a back packing trip found our group 300 pounds over weight. They waived the charges. That flight which stopped in Iquique for customs served a full meal with wine (45 minute flight). I do miss the wicker baskets full of warm bread. Travelers inside So America should understand that the Chilean breakfast is bread cheese and sliced ham though that's probably changing.","","","Economy","","8.0","5.0","5.0","5.0","0.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","A Magrogan","United States","2010-11-20","It was like taking a trip back in time. Imagine a decent flight in the 1970s. Seats looked old (had ashtrays in seat arms) but comfy enough. Seat-back TV screens didn't work on 1/3 of the seats. 3 video channels (western middle eastern indian) and very old-fashioned VGA graphics on the video system menu. Food was satisfactory. Service from FAs seemed fine - courteous polite etc. But the ticket was cheap.","","","Economy","","5.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Gael Dufoyet","France","2012-11-14","London - Seoul on 777. Check in very friendly staff at the counter. Skyteam lounge in T4 is convenient and airy but the showers were not available as there was no one manning it. On board very courteous cabin crew. They should really change their menu as the food seems to be always the same - Korean bibimbap or beef. The seat turns into a flat bed but it is quite narrow lacks privacy from your neighbor as well as having very little storage space. Lounge in Seoul was big shower facilities were basic and feels like a cheap hotel. Seoul - Osaka short flight with good meal seats the same as long haul flights. Again very courteous cabin crew. One thing about Korean Air is that duty free seems to be a big deal for them they kept on walking around with the catalogue or pushing the trolley around!","","","Business Class","","7.0","3.0","4.0","3.0","4.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","T Jones","United Kingdom","2010-10-21","I travelled business class to New York - never again even it was offered free. The plane was three hours late boarding a regular occurrence ground staff told me. Boarding was a free for all. The plane was like something out of the 1960's my seat had masking tape holding the ashtray metal in place. The seat was I would say smaller than a premium economy seat. It reclined about 4 inches ie a slight lean. The footrest was a push out at the bottom of your seat plate thing. TV broke down twice. There is no alcohol not really an issue but you don't get given bottles of water - I think I was given two glasses through the flight and had to ask each time. The staff were miserable. The final insult was after arriving some 4 hours behind schedule my lower body was covered in bug bites I assume from the less than clean seat. Not to mention the chap who decided to lock himself in the loo on take off and when the door was pulled open refused to come out so they left him to his own devices luckily enough he was genuinely having a pee. It was the most dismal flying experience I have ever had in all categories from economy to first class on any airline. Its a disgrace. Don't consider doing it unless you are desperate or mad.","","","Business Class","","6.0","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","L Edwards","United Kingdom","2010-10-06","Planes could do with a cosmetic refit but I've flown worse. The plane was clean food was fine service efficient and staff were the usual mix of very nice and helpful and very offhand. I would fly with them again as the price was ridiculously low. Considering you get food and beverages and earphones at no extra cost whereas other cheap airlines charge you pretty much to do anything but breathe I can't complain. Just think of it as a budget airline and you'll be happy!","","","Economy","","6.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Ian Phillips","United Kingdom","2012-10-10","I flew in from Mongolia so cannot comment on Seoul Incheon check-in etc but airside is one huge shopping mall. I found signage to be poor but the Korean Air Business Lounge was large comfy and had a good selection of drinks and nibbles. Seoul to London - the cabin (B747 Upper deck) is just about to become tatty. It needs some attention was comfy but not startling. This was the older clam shell seats and not fully reclining which was a real shame. Food and service was excellent. Nothing exceptional nothing terribly wrong. There are better options but this was absolutely okay.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Paul Godwin","Australia","2013-12-30","First time traveller with LAN what a wonderful experience business class return SYD-AKL return. Great value superb service fantastic food and champagne. This airline beats all on the Trans Tasman route. Crew are the best always attentive and work with a smile. Beds are comfortable. Entertainment system up with the best. Look Forward to flying again with LAN.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Alan Bone","Australia","2013-12-29","This is my second time return from SYD to AKL in Business on LAN. I have to say that this airline is superb. Cabin Crew are the best friendly and helpful. Always a smile! Food service is excellent. I have always been a Qantas and Emirates customer but now will choose LAN when flying to NZ wish they went on to Europe. Only draw back is the departure out of AKL at 6am but the high standard of the air crew is worth it.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","P Craig","United Kingdom","2010-10-03","LHR-JFK return Business Class. All staff were charming helpful and polite. The purser allowed my wife's wheelchair to be stored in an on board cupboard. Although my vegetarian meal option was not ordered the purser managed to ruster up an appetizing meal. Would recommend this airline for Business Class travel value for money. The batteries on my in flight entertainment system failed on each leg but were replaced by attendants.","","","Business Class","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Elizabeth Linstrom","United States","2012-10-07","Prestige class from Seoul-New York return. They had some of the worst business class seats I have ever sat in. The airline calls the seats ""lie-flat"" and should not be allowed to. When fully reclined into a bed the seats pitch downward at a noticeable angle causing you to slide right down them. I got no sleep on a long haul flight because of them. Will never fly this airline again for business class.","","","Business Class","","2.0","1.0","4.0","3.0","3.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Clifford","Australia","2012-09-30","Flew Melbourne-Seoul-Vancouver-San Francisco-Seoul-Melbourne. Aircraft clean and comfortable toilets clean. Flew Prestige Class and the service was friendly efficient and food lovely. Purser welcomed you aboard and thanked you for flying at arrival to destination. Overnight in Seoul on return journey due to 24 hour layover at the Hyatt Regency. Have now flown them twice on long haul trips and would not hesitate to fly them again fares very competitive and no problems with check-in at any of the airports flights meals luggage seats etc. Fresh baked cookies for snacks. If I had any quibble it would be with their minute wine glasses. No problems getting them refilled but would appreciate a larger glass to start with and it wouldn't be quite so embarrassing having to ask for said refill.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Julian Saura","Norway","2013-12-19","MAD-SCL A340-300. The plane departed on time (23.55) and landed on time (09.40). The staff was quite young and very polite. All in all great service. Food good.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","3.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Carlton","United Kingdom","2010-09-24","LHR to JFK return B777-200. The staff were rude IFE system did not work for at least half the people on the aircraft (in both directions) and the Cabin looked like it had not been refitted since the aircraft entered service in 1999. Other issues with staff included the guy sitting in the row behind me going off for a quick smoke in the toilet getting caught by the cabin crew and being let off because they could not be bothered to deal with him. This airline is terrible.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Smith","United States","2012-09-16","HKG-ICN-GUM. Quite possibly the best airline I have ever flown with. On both legs I was impressed aircraft's were modern and clean (A330 and B777) more than the average number of FA's. FA's were professional friendly and helpful inflight entertainment available as soon as you sit down FA's speak excellent English much more leg room for an economy seat than you would get with another airline in flight entertainment available behind each seat with many many options. Wasn't crazy about the food but did like the Haagen Daz ice cream for dessert. Don't ever really expect much of airline food anyway though. One of the few airlines I would go out of my way to fly with again.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Luis Colon","United States","2013-12-11","Purchased tickets to Lima Peru for my honeymoon. My wife and I were greeted at the ticket counter by rude and incompetent staff. We were unable to board the plane when asked why the supervisor at JFK airport told me my flight was cancelled because I was a no show even though I was there more than 2 hours before my flight. I have spent many hours on the phone with LAN airlines with nobody willing to help me. My flight was cancelled my return flight was cancelled and my 2 domestic flights in Peru were cancelled all without a refund or possibility to reschedule.","","","Economy","","","0.0","1.0","0.0","0.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Jacqueline Watton","United Kingdom","2010-08-26","Heathrow to JFK New York. The staff were friendly food gorgeous hot towels pillows and blankets and free headphones. On the downside the planes are old and look a little jaded but I saved £800 on the fare between three of us to New York!","","","Economy","","8.0","","","","","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Khalid","United Kingdom","2010-07-17","JFK-LHR Business. I flew this airline because it was cheap. Experienced the first unpleasantness at check-in when the ground crew sternly reminded me of the limit of hand- luggage weight - it was only supposed to be 6kg! This could have been said in a more polite and friendly manner. My travel agent said the flight was supposed to be B777 but it turned out to be a tired A340 - seat not comfortable. FA service decent enough.","","","Business Class","","4.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","T Hill","Vietnam","2012-09-16","SGN to IAD return. All flights were on time and well attended. Airbus 330 to and from ICN and 777 300 to IAD and return. Both flight were clean comfortable and staffed by friendly flight attendants. Check-in was easy and Incheon remains a very pleasant airport. About IAD the less said the better.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Ramon Fretz","Switzerland","2013-12-09","BUE-SCL and SCL-LIM in November 2013. Both flight legs in Business Class. I have been very impressed by the inflight service offered by LAN on both flight legs. Impeccable Boeing 767-300 cabins with comfortable seats (lie- flat on the SCL-LIM flight leg). Very attentive friendly cabin crew good drink and food options and on-time performance. Good inflight entertainment system and inflight magazine. Excellent lounge at Ezeiza. Many other carriers could learn from LAN.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","E Bunster","United States","2013-12-06","Have been flying LAN since 1985 on JFK-SCL route. Most recent trip JFK-SCL 11/13/13 flight 533. Worst experience ever. New B787 is a torture chamber. High density 9-accross seating and pitch reduced from 32 to 31 inches plus narrower seats. This is unacceptable for a 10+ hour flight not to mention that food quality has taken a dive. No more LAN for me.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","M Kent","United Kingdom","2010-05-24","London to Kuala Lumpur via Kuwait in Economy. The baggage allowance at 32kg fairly generous if you need that much. We booked this after reading other reviews on this website and were prepared for a poor experience it lived up to the billing! The first experience on boarding was of a filthy plane chewing gum on the floor and trays dirty from tea/coffee etc - it was obvious the plane had not been cleaned. The planes are old and much of the inflight entertainment either didn't work or was unwatchable (no sound no picture or if you are fortunate neither) - so prepare some entertainment for yourself. I had ordered a dairy-free meal and was on each occasion given either butter/cheese/yogurt and this gave me no confidence in the rest of the meal being dairy-free. The flight crew were not helpful and in one instance when tea/coffee was being served the attendant serving tea said that he would return to me with coffee (and a biscuit). However he forgot and though when reminded he did return minus the biscuit - when I asked for a biscuit he said he'd already given me one! The food was generally budget quality though water/drinks could be more frequently given out. I found the seats uncomfortable. Some would argue that you get what you pay for - we didn't think it was value for money we will not be flying Kuwait Airways again. We feel it is worth paying more to save the 5-6 hour stopover in Kuwait (perhaps 7-8 hours on overall travel time) and getting a better level of service.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K Choi","South Korea","2012-09-13","KE036 Atlanta to Incheon Terminal F at Hartsfield Jackson. Boeing 777-300ER. My entire flight was a codeshare beginning from Orlando international to ATL via DL airlines then to Incheon via KE. When I arrived at ATL and took the train to terminal F there was a fairly long line at the KAL gate which made me prioritize lunch over checking in. After lunch I came back to hear the gate agent tell me the airplane was full and they had to bump me to business class ""prestige class."" KE035 ICN to ATL arrived 30 minutes late. Not only that but some of the other elite passengers were grumbling when the boarding process didn't move as fluidly as they would have hoped. However once everyone was seated in the aircraft everything went flawlessly. The cabin crew smiled. This airplane was well kept the toilets were clean and nothing seemed to be broken. The food selection was nice. I drained my ANR headset batteries halfway through the flight and had to swap with new ones. I had an extra pair with me in the overhead so I tried to swap them only to lose one battery on the cabin floor. I asked a cabin crew member to help me look for it she came back with an LED light got down on her knee and found it for me. That is going beyond the call of duty in my book. After landing at Incheon I deboarded and got to the parking lot within 20 minutes with my checked baggage.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Rick Edwards","Canada","2013-11-20","We had two flights booked with LAN Peru in Nov 2013. Both were cancelled with hours notice. The first caused a 10 hour airport stay in Lima. The second almost caused us to miss the last flight out of Lima with no notice. This would have resulted in us missing connections to Calgary. The local travellers believe LAN is cancelling these flights to consolidate numbers at alternate times but it is very poor. Had great success with Taca and will book with them as they are cheaper as well. Very poor effort by LAN Peru.","","","Economy","","1.0","4.0","4.0","4.0","4.0","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Keith Mitchell","United Kingdom","2010-05-08","Disgusting service throughout the volcanic ash period. We were due to fly back on 17 April from Manila and were told by a Kuwait Airways spokesman flight cancelled. He said natural disaster not our problem and walked away we were not even offered a drink of water never mind a hotel food or drinks. We tried telephoning all next day they would not even pick up the telephone. We traveled the next day to and from Kuwait Airways at great expense and were told we would be contacted when a flight was available. Eventually we were given a flight with Etihad Airways on 4 May - we will never fly with Kuwait Airways again after being treated this way. It has cost us an absolute fortune.","","","Economy","","","","","","","","","1.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","C Tyler","United Kingdom","2010-04-29","Ridiculously cheap fare LHR-KWI-KOC returning TRV-KWI-LHR. Connection time in Kuwait was reasonable and all flights on time. Flights full in economy but staff were pleasant enough and food was standard economy fare. The aircraft interiors were clean and seemed fairly modern. I noticed a few seats that did not recline properly and was aware that some people had problems with their in-flight entertainment systems. Maybe I was lucky? If you want to take a lot of baggage the baggage allowance is 40kg! I have never travelled with Kuwait Airways before but the trip was remarkable value for money over the Easter period. No alcohol served on board it being a Muslim airline.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Ken Love","United Kingdom","2012-09-03","First time flying with them and was impressed. The seats were comfortable with lots of leg room. The touch screen was great with about 50 movies to pick from including lots that are only just out at the cinema in the UK. Food was really good but would have liked more. Service was brilliant the cabin crew smiled the whole time.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","E Guitberg","Japan","2012-09-03","Ulaanbaatar - Seoul and Seoul - Chicago. Two excellent flights. Managed to sleep soundly on both flights. Food was the best I've had on any airline. Flights were on time seats were comfortable and flight attendants friendly courteous and attentive. Highly recommended.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Wallwork","Canada","2013-11-18","LAX-LIM Lima to Cusco Cusco-Lima-Quito Quito-Lima-LAX. Flew both domestic and international. Food kept getting worse and worse. Seats we had reserved were not honoured and we were stuck in the last passenger row on the plane. Very noisy and airline attendants used the two seats behind to sleep. Needless to say we were constantly woken up each time the attendants moved to get their turn at sleeping. The plane was dirty with other passengers garbage being left in the pockets. Food left on seats so that one got food stuck on their clothes. Leg room in economy is the pits.","","","Economy","","2.0","2.0","3.0","2.0","0.0","","","2.0","0"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","Ray Short","Thailand","2010-04-26","BKK-KWI-LHR. Check-in and boarding at Bangkok efficient and courteous. Cabin crew polite and the meal especially enjoyable. The economy section of the cabin was clean and tidy. I don't think the in-flight entertainment was working but I wasn't really too bothered. 7am airside at Kuwait Airport there are a few duty-free shops to wander around and food and beverages courtesy of McDonalds Pizza Hut and Costa Coffee. The on-site bank changes money and there are public telephones operated by phone cards than can be purchased in the adjacent shop. There is no internet cafe at the airport so if you need to check e-mail etc you will need to bring your own machine and use WiFi. Transit passengers get a voucher to use in the canteen on the mezzanine level. But with 5 hours to kill I went to the visa desk instead and bought a Kuwait visa (3 KD). This allows you to go through immigration into the attached shopping mall. However aside from a slightly better choice of food and shopping there is not a massive amount to be gained from venturing in there. KWI-LHR left on time B777 was more comfortable than the A340 from Bangkok. The crew were attentive and quite entertaining food and snacks better than average. The in-flight entertainment was functional this time although clearly in need of upgrading. Kuwait Airways offers a good value service that is efficient and on-time. Non-smokers may not appreciate the ambient fug of cigarette smoke inside Kuwait Airport and the facilities there are a little sparse although the people generally quite friendly and helpful.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Israel Dela Cruz","United States","2012-09-03","San Francisco to Manila via Incheon. The best inflight entertainment I've had. I traveled with my wife and 2 kids and the food was good. Flight attendants are fair although I've met nicer ones on other airlines. I highly recommend this airline.","","","Economy","","10.0","5.0","3.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Rubinstein","United States","2013-10-29","JFK-SCL SCL to Buenos Aires. Planes very well kept but service not very professional food poor and the seats very uncomfortable. This is a 10 hour flight and is a torture to do it in economy.","","","Economy","","5.0","2.0","2.0","2.0","4.0","","","4.0","1"
"kuwait-airways","/airline-reviews/kuwait-airways","Kuwait Airways customer review","N Choudhury","United Kingdom","2010-04-25","Appalling customer service throughout the chaos surrounding the closure of airports due to the volcano ash. Very poor communication on their website and through their offices. Staff do not even pick up their phones in the London or Dhaka office. We visited the office in Dhaka and was met with such arrogance and lack of helpfulness. The Dhaka office apparently cannot even confirm passengers get a flight back on as this instruction comes from Kuwait office. Kuwait office won't speak to staff except branch managers and there is no branch manager in Dhaka because he is absent. Flights to Geneva is being offered with they are not offering to pay for connecting flights from Geneva to London.","","","Economy","","","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Fran Rigby","New Zealand","2013-10-29","Flew Santiago to Auckland - worst long haul airline experience. Problems were with ground staff and integrity of information. The staff that served us in the air were good. Flights booked by NZ travel agent including connecting flights on Air NZ from Auckland to Wgtn. Turned up on time and were asked if we wanted to volunteer to stay another night as flight overbooked. It later became apparent that this was a requirement not an option. Later learnt that a huge number of people were bumped from the flight and that some had been bumped several days in a row. Received inconsistent stories from different staff about various aspects of package to stay. Staff spoke English until asked difficult questions then claimed to not speak English. Staff were rude and at some points simply walked away while being spoken to. When using our Chilean host to translate two different stories were told within the space of ten minutes each limiting our rights more. When a passenger produced proof of an earlier conversation he was yelled at. When we got to hotel various details of our package were not passed on. Half the group had no transfer to airport the next night and had to fight for an hour to get compensated for the taxi. Domestic transfers were missed and LAN rebooked NZ airlines for some. However when the documents LAN produced were reproduced at Auckland bookings were bogus and no record of booking existed. Passengers had to sort out bookings themselves. My seat was adequate although head rest was broken. Staff were nice on the plane but cold eggs for breakfast and no meal for vegetarians. Movie selection very small. Would avoid at all costs. Heard from frequent travelers that flights within South America are usually fine but long haul often problematic. Unfortunately our LAN experience was of being dismissed and fobbed of with lies and false promises when queried the walls just go up.","","","Economy","","","3.0","2.0","2.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Hoffman","Croatia","2012-08-28","LHR-ICN-AUC. Not new but well maintained 747 - 400. Everything from boarding to disembarking in AUC was polite and friendly. Plane was clean seats comfortable even for a nap. Selection of food excellent. Rarely rely on IFE but managed to listen some good music for 2 hours and spent about the same time staring at screen. Great time during layover in ICN with fair prices in countless shops. This was my first time with Korean after many flights with more glorious competitors.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Santos","United States","2013-10-25","AEP-IGU. Very nice crew and treatment as an OW Emerald. Given seats in the second row and allowed to board first. While the seats are not supposed to be Premium there was no one in the center seat and they did widen the seat (had no idea they can do that) and only three other people sat in the first four rows. Nice little snack too. Would fly them again anytime!","","","Premium Economy","","8.0","3.0","5.0","2.0","1.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Raj Gopal","Australia","2012-08-16","MEL-ICN-LGW and CDG-ICN-MEL. 777-300ER and A330s were clean comfortable and well presented. Very diverse inflight entertainment with the biggest screens in economy I have ever seen. The seats recline more than any other airline I have traveled internationally on - not only does the back support tilt but the seat bottom also pitches out to give a much flatter and more comfortable resting position. Incredibly polite and helpful staff. Food was top-notch. Incheon is an excellent airport. Never delayed. Will definitely fly them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Hollifield","South Korea","2012-08-16","ATL-ICN. My trip back to Korea offered the same meals entertainment and professional hospitality expected on Korean Air. The only difference and an important one at that was something everyone should note. I had a window seat (left side of the plane) and it was so hot from the sun that the window was hot to the touch for about 5-6 hours. Sleeping was difficult and made the area noticeably warmer. Obviously not Korean Air's fault but still important to note.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Alexander Mokretsov","Russian Federation","2013-10-23","SCL-IPC-SCL. Comfortable seats excellent entertainment system perfect food. Even in the economy class you get a feeling of special treatment. They have real glasses and stainless cutlery which is nearly chic in our plastic world. Although a return flight to Santiago was delayed it caused no dissatisfaction with LAN since the delay was due to weather condition.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Alden Hiett","United States","2012-08-16","Round-trip Flight from Atlanta to PVG in June. Seats were full recline and comfortable on 777-200. Flight attendants attentive and no problems with speaking or understanding English. I plan to fly Korean on future trips to Shanghai via ICN and would recommend without reservations.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Graubard","United States","2013-10-22","LA 501 from Miami to Santiago on 19 October. 767-300 in Business Class. Check in was fine - standard greeting and bags tagged priority. Security line fast and to the lounge - average lounge with some cookies and fruit some soup and sandwiches. Boarding organized with families with children first - must have been 40 people who boarded with this - a lot of kids! Welcome on board and sat in seat 3J. Excellent seat! Flight attendants really friendly and all smiles. Nothing was too much to ask. 10 minutes early departure and smooth flight all the way. Food was excellent - king crab appetizer was really good. Slept 3.5 hours on a fully flat seat - inflight entertainment has plenty of movies and shows. Only let down was priority bags came out last but I didn't care. LAN did a great job!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Conway","United Kingdom","2013-10-10","I have done a lot of long haul economy flights over the last few years. This time round I flew with LAN both long haul Madrid/Lima return and also domestic flights within Peru. Seat size is OK but if the person in front reclined their seat back you just had no space at all in front. Toilets were constantly kept clean. Food was worst food I have had on any economy long haul flight. No choice of vegetarian. Although I'm not vegetarian I tend to eat vegetarian food on the planes. If you are vegetarian you have to request vegetarian food when booking the flight ticket. Other economy airlines haven't required this as they always include a veggie option in the menu but not LAN. I had to have a meat dish and when I bit into it the food was stone cold in the middle and lukewarm on the outside. Clearly the food had not been warmed up properly. Inedible! On my return flight I risked the food and paid the price for doing so. Staff during my flight out seemed pleasant enough but on my return journey they were unfriendly and sullen. Entertainment system restrictive. Worst and smallest choice of films I've encountered in economy long haul. However all short domestic flights within Peru were actually very good. No delays the snack offered wasn't bad and all staff served you with a smile! So recommend for domestic flights but don't recommend for long haul.","","","Economy","","5.0","2.0","1.0","1.0","1.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Moet","Australia","2013-09-29","AKL-SCL. Business Class - very spacious cabin however when bed was fully extended my feet touched the seat in front. Bed was reasonably comfortable otherwise loved the comfy duvet. Cabin crew were attentive without being intrusive very impressed. Drinks service was good however the Louis Roederer was in short supply and ran out within the first hour. Dinner was delicious but breakfast was a little disappointing with the fruit yoghurt being replaced with natural yoghurt and no sign of the requested pastry. The coffee was beyond awful - insipid and lukewarm. Would be nice to see LAN cater for those who appreciate good coffee.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K Lim","Canada","2012-08-14","INC to KUL on 777-200 business class; 6 hour flight. Overall a pleasant experience. First time ever with Korean Air; an unintentional booking as it was a codeshare with Malaysia airlines. Well groomed FA's. Business class cabin has 2-2-2 configuration face front seating spacious! IFE located in clumsy console in front and between seats overly complex to navigate IFE as there are too many language options. Very confusing and frustrating. Bi bim bap for dinner a must have. Only downside is the weaker English speaking skills of the FA's. A great business class experience.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Denis Cosgrove","Australia","2013-09-26","While they are in the air they are up to average expectations though seat belt checks and cabin baggage safety a bit casual. Flew Australia to Peru return and we called them ""late again"" lines though that could be airport ground staff problems. We had one of our flights cancelled with 10 days notice so had to stay an extra night in Lima and return late for meetings at home. Airline not interested in your extra cost and inconvenience despite our numerous representations. In summary safe enough but allow for delays and absence of customer service.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jennifer Knox","New Zealand","2012-08-02","Paris - Auckland cannot fault performance of the cabin crew seats are comfortable. They supplied us with toothbrush paste padded eye mask and wipes and good entertainment. I also commend Incheon Airport's Tourist Transfer Hotel. We had a 10 hour layover in Seoul which was a bit daunting until we discovered the hotel. It cost us approximately 60 euros for 6 hours and we would have paid double that just to rest.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Tudor","United Kingdom","2013-08-26","We flew 4 internal flights in Peru with LAN. The planes were surprisingly smart and clean but cabin attendants were not friendly not confident and approachable which did not fill me with confidence. The pilots' communication with passengers varied greatly from one who did not talk at all the whole flight not even to tell the cabin attendants to get ready for landing to one who spoke a lot but was difficult to understand. No notice was taken of the instructions to turn off electronic devices - one guy was sending and receiving texts in plain view the crew didn't seem to notice even when they were walking up and down checking that seatbelts were fastened! They did not stop people moving around the cabin after the seatbelt signs were lit and just disappeared after they had distributed the same old snack boxes that we got on every single flight. I would not use LAN again unless I had to.","","","Economy","","5.0","3.0","1.0","1.0","1.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","E Kim","South Korea","2012-08-01","ICN-KIX-ICN: two short flights. First leg on a A333 and the second was on a B772. Both of the times the cabin crew responded politely to all calls made and smiled. The seat was alright. However the food was terrible. Only one choice was given both ways. To KIX was some kind of eel with rice. It just looked so bad. From KIX was a sandwich and was worse than ones that stores in Korea sell for $.99. My AVOD had to be reset but no problem the crew did it within five minutes and apologized when they did not have to. Both flights arrived early.","","","Economy","","9.0","4.0","5.0","2.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Danielo","Ecuador","2013-08-21","My family arrived at the airport in Quito Ecuador in plenty of time for our flight to Miami connecting in Guayaquil. A few minutes before the flight was to board it was announced that there was a delay and then a short time later it was announced that the flight was cancelled with no explanation given. Many of the passengers had connection with cruises or other flights to Europe that they missed due to this cancellation. This is not the first time that LAN has done this and there doesn't seem to be an affective way to hold the airline responsible for its actions.","","","Economy","","","3.0","4.0","4.0","4.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Fergus Bugg","Australia","2012-07-31","ICN-LAX - Arrived at ICN airport to find out that my flight KE017 A380 flight will be delayed 2 hours which meant I would miss a connecting flight from LAX to Chicago. Even though I booked this flight separately the check-in agent spoke to her manager and re-booked a later connecting flight free of charge. Lounge at ICN is ok I was expecting more given it's home base. Boarding was quick and efficient and I was very impressed with the business class layout having flown Singapore airlines A380 on numerous occasions it was great to see an alternate layout. Plenty of leg room and very comfy seat. TV screen is large however the movie and TV selection isn't as extensive as Singapore or Qatar and the headsets the same as economy. The most impressive part of the A380 is the on-board bars at the front and back of the plane - excellent cocktails served with snacks. Dinner was served after take off and the food was excellent and steak cooked to your preference - I ordered medium and it was cooked to perfection! Overall a great experience and extremely friendly and efficient cabin crew.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Matthew Lee","Hong Kong","2013-08-20","GRU-LIM-CUZ-LIM-SCL. Long queues and impolite staff at check-in in every airport. They only allow you to print your boarding pass in the machine before baggage drop. Yet the machine only operates in Spanish. Service on GRU- LIM and LIM-SCL was horrible perhaps due to red-eye flight. Cabin crew the worst I have seen and when I asked them for a cup of water they told me it was self-service. LIM-CUS return was better. Seats are ok. Food just cold sandwiches or snack box. TAM deserves a better rating than LAN in service. Value for money as I paid so little for the flights.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Hollifield","South Korea","2012-07-25","ICN-ATL on 777-300ER. Seats were comfortable for 14 hours ample leg room and recline. The seatback entertainment was better than on the old 747 because of bigger screen. My only complaint is that it's the same in both directions so my options will be low on the return trip to ICN but that's a small problem to have. The mood lighting in Economy was a nice touch! The service and staff - pleasant and graceful even during severe turbulence. I opted for the Korean meals and they were delicious. Airport check-in was a breeze using the self service kiosk. Despite what appeared to be a large bag drop line I was in and out of the drop line and x-ray procedure in less than 10 minutes.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Paul Johns","United States","2012-07-25","LAX to Narita (with 2 hour layover) and then to Incheon. Economy seats had a pillow blanket headphones slippers toothbrush and toothpaste. I had the window seat. The seat itself was pretty roomy able to stretch my feet below the seat in from of me. The food was great for a plane meal. There were about three options for each meal. They serve tea and coffee after each meal. Entertainment was great! Overall I was very satisfied with the service. They spoke good English and Japanese! They were very polite from start to end. Never failed to smile!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Kohen","United States","2012-07-25","LAX to GRU in business. Service on the ground the best I have encountered. Left my cell in the cab and the ticket agent worked with me to get my phone back. Lounge was decent in LAX but TBIT is awful. Very comfortable seat with enough leg room for me at 6'3. Food service was very weak and I had to constantly ask for extra water as the FAs were nowhere to be found. Was hungry after both meals which was odd but they were very bready and lacked substance. Slept for most of the flight. Overall an outstanding flight with great ground service and decent in flight service.","","","Business Class","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Brendan Dennis","Brazil","2013-08-19","I fly regularly from Sao Paulo to Sydney so used some of the points accrued for a trip to New York. You can also use these points (OneWorld) on American Airlines and as such our flights were SAO-LIMA-NYC rather than AA's SAO-NYC direct. LAN recently purchased Brazil's TAM and they are yet to fully integrate their systems. This caused us a huge problem as we landed in Peru with 'tickets' from LAN (but no boarding passes) for a TAM flight to Sao Paulo. Had to wait 4 hours (with a 2 year old) before any TAM staff showed up. When TAM finally arrived they didn't have our booking and the flight was fully booked! 8 hours after landing and numerous discussions later LAN finally agreed to put us on the next available flight (4pm - Taca) rather than wait another 16 hours for the next LAN/TAM flight. A few more discussions had them give us a hotel room for the additional 8 hour wait as 'complimentary club lounge access' doesn't mean much to a 2 year old child! The whole exercise simply rammed home my previous experiences with LAN - the in-flight crew comfort and service is excellent but the support staff at airports and offices are inefficient rude and arrogant. Flying with LAN is fantastic as long as nothing ever goes wrong and you have no need to rely on crew other than those serving you in the air.","","","Business Class","","4.0","5.0","3.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Sylvia Goddard","United Kingdom","2013-07-24","AKL to SYD and return business class July 2013. Airbus 340/300 with 2 business class cabins. Although both flights were late the product itself was very good. Nice flat beds (on a 3 hour flight was a bonus but this flight begins/ends in Santiago/Sydney) and good service nice food and extensive entertainment. All this was helped by the fact that business class was by no means full. In fact on the way out I was the only person in the smaller business cabin. Aside from the time keeping (some of which was made up) this was a very good experience and I would think that soon they should be a 4* if they show this standard elsewhere.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","H Stephen","Canada","2013-07-17","Jun 8 LA2304 LIM-PIU. Jun 10 LA2313 PIU-LIM. Jun 14 LA2303 LIM-PIU. Jun 27 LA2311 PIU-LIM. Several domestic flights in Peru recently. Clean planes friendly service on time arrivals low cost snack. Booking engine poor especially seat selection but if check in 48 hours before all OK. In flight service great on ground service if problems arise needs work.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Capuano","Macau","2012-07-11","Flew my family of 4 from Hong Kong to Brazil service was great all flights on time only bad experience was on our way back in LAX. I was taking a later flight to HKG while my family went to Brazil they would not allow me to check in early so I could assist my family through security with their earlier flight. With a 7 and a 1 year old this was difficult for my wife. I was holding a business class ticket back but they still would not let me check in early. I found seats in business class uncomfortable and the seat pad was short. I'm 6'2"" about 220 but while in the upright position it was uncomfortable. Good experience but the upgrade for 2k was not worth it.","","","Business Class","","6.0","2.0","5.0","4.0","4.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Johannes Meier","Germany","2013-07-17","Flew FRA-MAD return on a 767. Very spacious seats I believe it is 18-inch with great service. Food is served on this 3-hour flight but just a cold (but very edible - not stale or dry) sandwich with a chocolate bar and drinks. Flight was super empty so I got seconds. As a fifth-freedom flight it priced around the same (around 120 Eur) as a LH or IB flight but with LAN you can get a long-haul aircraft. IFE was also really good - touchscreen with great selection of movies.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Chris Harrison","United Kingdom","2013-07-17","We flew long haul from London to Lima with LAN Airlines. The flight was excellent with no delays staff were polite and helpful good entertainment package with individual screens per seat and yes believe it or not the food was lovely (I am a very fussy eater) chicken with roasted vegetables and rice. For the price of the tickets and compared to other airlines we have travelled with I would say LAN are one of the better ones.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Fraser","Australia","2012-07-09","SYD-ICN-IAD return. Unfortunately if you travel from Australia to US via Korea - with a very long layover overnight - you don't qualify for hotel vouchers. Is not noted in promotional material (with different European policy apparently) and they weren't friendly even though I was travelling alone with 2 children. Could have been a lot more helpful.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Maz Broughton","Australia","2012-06-28","SYD-ICN-LHR return. First time with Korean Air and found the whole experience very satisfying. Lots of leg room for my husband who is very tall and interactive screens with plenty of choices. Staff were friendly and helpful amenities were spotless and the food delicious. Vouchers for free accommodation and meals on the layover (on way across) was excellent. Would highly recommend this airline and would fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Kim Holloway","Australia","2012-06-28","Just completed SYD-LGW return. Full flights to Gatwick were fantastic with about a 90 minute stopover at Incheon and avoiding Heathrow was a bonus. Return flights were the same except there were quite a few spare seats. We spent a night in Seoul and the KAL limousine service from/to the airport was effortless. Incheon airport is the best airport anywhere for every need travellers require. Friendly happy crews meals/snacks throughout spotless toilets quiet relaxed passengers. The four 10-11 hour flights passed very quickly and either departed or arrived early and on time. The B777 were comfortable and clean with plenty of leg room and with an actual feeling of roominess. This has to be the best economy cabin/seating we have experienced. Could not fault any aspect of the trip and is most highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Cliodhna Lyons","Ireland","2012-06-28","Have flown with countless different airlines all over the world and Korean Air rank up there as the best I've ever flown with. Have flown International with them from Japan and internally within Korea. Staff are wonderful - spoke prefect English to me even on the internal flights which I didn't expect. Best vegetarian meal I've had on a plane and wonderful airport ground staff when I got lost in Busan. Would fly with them every time I fly if I could.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"lan-colombia","/airline-reviews/lan-colombia","LAN Colombia customer review","Patricio Dangelo","United States","2015-07-28","I flew twice from Bogota to Miami on LAN, on June 28th and on July 26th. Plane old 767 but in good condition, very good entertainment system and very comfortable economy seat. Paid US$50 to sit in the economy first row but definately worth it, it had tons of legroom. However there are 2 negative points of LAN: first, the meal. They serve a cold disgusting sandwich on a route where the 2 other full service airlines (Avianca and American Airlines) serve 2 choices of hot meals. Two thumbs way down. But the worst part is having to deal with their reservations department. If you buy a ticket on LAN, make sure you do not change it. It took me 3 calls to have my flight changed, the first 2 tries I was given wrong information by 2 totally clueless agents in their call center in Colombia. Finally on the third attempt an agent in the call center in Chile could change my flight. Each time I was on the phone with them about one hour. ","Boeing 763","FamilyLeisure","Economy","Bogota to Miami","4.0","5.0","4.0","1.0","5.0","3.0","1.0","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Fernando Burgos","United States","2013-07-07","Flew MIA-SCL with the new red business class seats. I believe they are much too narrow and the tray system between the seats further increases the feeling of being cramped. It is very easy to tip over drinks and such. It would really seem necessary to have only five abreast seating instead of six. I would suggest that on long haul trips a drink and canapé service be offered prior to meals this would be more consistent with their Premium Business denomination. Crew was very professional and friendly and lie flat seats were very comfortable once extended.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"lan-colombia","/airline-reviews/lan-colombia","LAN Colombia customer review","A Li","Finland","2011-06-25","Internal flights in Colombia (BOG-SMR CTG-BOG) were real value for money. The planes were clean the service was good and the free Juan Valdez snack (peanuts and some little cookie) were delicious. Excellent value for short flights.","","","Economy","","10.0","","","","","","","4.0","1"
"lan-colombia","/airline-reviews/lan-colombia","LAN Colombia customer review","C Maldonado","United States","2010-12-12","This airline may be good for small/short trips inside Colombia; but their service for international flights is very poor. I booked a round trip flight for my elderly grandmother from Bogota to JFK they don't offer anything on board you have to buy your own food (which is ""normal"" for flights inside the US but not for international flights). On her way back they left her suitcase behind along with another 65+ suitcases because they had more than they could carry and they promised her luggage will be available for pickup on the next day. Well it's been almost a week and now they don't even know where her luggage is; their call center and other employees haven't been helpful throughout the whole ordeal. I'll not use this airline again or recommend it to anyboody - if you book your flight with enough time you can get great deals from the other airlines that are much much better that Aires.","","","","","1.0","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Ruckel","United States","2013-07-05","EZE-LIM-JFK return. Food on the way up was loathsome a sandwich with one piece of cheese and processed meat to Lima and the same to New York. Asked for water when I got onto the plane and was told to wait until meal service. After an hour I walked to the back and a flight attendant reading her magazine put her right hand out with water. On return I went to JFK 7 hours before flight in an attempt to get emergency row seat. Told I had to wait until 4 hours before flight. LAN rep arrived told I had to make that request upstairs hours ago. There is really no interaction between crew and passengers save giving out meals and forcing you to put your seat in upright position half an hour before landing. I was told to 'sit down' when I had to go to the bathroom 40 minutes before landing in Buenos Aires. This was not a full flight. There was real food from New York to Lima the same ham/cheese sandwich. Staff appear disinterested in any engagement with passengers. Flights were okay but the staff are somewhere between sullen and nasty.","","","Economy","","3.0","2.0","1.0","1.0","5.0","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Paul Riley","New Zealand","2012-06-18","Recently completed an AKL-LON return with Korean Air my first experience of the airline. It won't be my last. I have done this trip over three dozen times and Korean has to be up there with the best. Four (almost) 12 hr sectors and all four crews were exceptional. Attentive professional courteous and smiling. Attendants in abundance what a pleasant surprise. Aircraft B777 were spotless seat pitch (34 in) as good as you get in economy and especially the newer 300ER with 10in (I think) screens and no cumbersome floor IE unit in the way. The loos were cleaned! Western food was a bit average but really so what. Everything else was superb. Check in was easy in both Auckland and Heathrow. Korean Air you were great.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Stokes","Hong Kong","2012-06-13","Hong Kong to Seoul INC Tashkent to Seoul INC Seoul INC to Hong Kong. Planes were very clean and well maintained cabin crew very smart and friendly fast response to requests good meal choices AVOD excellent with a wide choice and many latest movies. Toilets very well kept and cleaned regularly. Highly recommended airline to everyone better than Cathay Pacific and as good as All Nippon Airways.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lan-colombia","/airline-reviews/lan-colombia","LAN Colombia customer review","S Donnelly","United States","2010-02-06","BOG-MZL-BOG. I took them from Bogota to Manizales when I was visiting Colombia in December. The crew was fantastic airport staff was polite. The planes were new comfortable and service was great. Tickets were very reasonable but book them early through the website to take advantage of the ""promotional"" fares which could equal $50 U.S. round trip depending on where you are going and how early you book.","","","","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Geoff Abbott","Australia","2013-06-03","Flew Santiago - Rio then Sao Paulo-Santiago-Auckland in economy. All ok Santiago-Rio. Plane took off from Sao Paulo then had to go back due to a never-identified 'system' problem. Circled for 2 hours stuck on tarmac and hour then in the terminal then back on plane then cancelled. Ended up in shabby hotels at 2am in middle of Sao Paulo. Disorganised rebooking. Ordinary service back. Communication poor. Food ordinary Staff not well trained. Would be reluctant to go with LAN again.","","","Economy","","3.0","3.0","3.0","2.0","3.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Shier","Thailand","2012-06-06","BKK-INC-Tel Aviv in Prestige class. A330-300 BKK-INC Upgrade to first class cabin through online check-in. INC-Tel Aviv 777-200 lie flat seats which are basically the old lie flat first class Kosmo sleeper - perfect for travel on any long hall flight. FA's were great cabins were clean and food was ok. I have already booked another round trip on the same route for next month - excellent value for money.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Hesser","United States","2013-05-27","JFK-SCL in Economy. Fairly new 767-300ER with 777-style interior. Upon boarding a Chilean newspaper was available in the jetway. Flight attendants were friendly and attentive although some didn't appear to speak much English. Economy seating was standard with 32"" pitch/18"" width adjustable headrests usb outlets PTVs with AVOD. At each seat was a package containing a pillow decently thick blanket eyeshades and ear plugs. Departure delayed slightly due to ATC but kept updated. Cabin announcements in Spanish and English. Dinner was quite good. Of note LAN used real silverware real glassware for the wine and a real dish for the entree even in economy. I had red wine which was Chilean and quite good. A refill was offered. After dinner coffee/tea and cordials were served along with M&Ms. IFE featured over 200 on demand movies including many South American films as well as games map function extensive music tracks and destination information. Screen was large and picture/sound quality was good. Content was slow to load at times but otherwise the system was excellent. The in-flight magazine was very thick and contained interesting articles. There was a cup holder on each seat back a nice feature on long flights. Lavatories featured moist towelettes and hand lotion a couple of extras not found on US carriers and were cleaned several times throughout the flight. A full breakfast was served 90 minutes prior to arrival which is better than the American carriers which only serve a snack. Beverages were refilled afterwards and sweets were provided prior to arrival. Overall I found my first long-haul experience on LAN to be thoroughly enjoyable and I wouldn't hesitate to recommend them to friends.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","John Holdsworth","Australia","2012-06-06","JFK-ICN-BNE. JFK-ICN Business Class on an almost new A380. Business class takes up the entire upper deck. The seat is a shell type with a full flat bed and excellent seat pitch (around 74'). IFE is good with a reasonable selection of movies music and the sky show. Food and wines offered on this flight were of good quality. Flight attendants were excellent and very attentive and toilets were kept immaculately clean at all times. ICN-BNE on an A330-300 aircraft clean and well presented seats were shell type with slightly angled lie flat beds. FA's were excellent as they had been on my previous 3 flights. I did not eat dinner on this flight I flattened my bed out and managed to sleep until breakfast about 1 hour before we landed in Brisbane. Breakfast (a quiche) was not particularly appetising and I left most of it.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","John Holdsworth","Australia","2012-06-06","BNE-ICN-JFK. BNE-ICN was 8am on A330-300 in Business Class (Prestige) aircraft was clean and well presented seats are shell type angled lie flats comfortable for both sitting and laying down. IFE was ok but not a huge choice of movies headphones supplied are not noise cancelling and of poor quality. Food served was quite good but the wines fairly average. Flight attendants were excellent and kept up a ready supply of water or other drinks. ICN-JFK on a Boeing 777-300ER which was very new seats are full flat beds with excellent seat pitch. IFE was as per the BNE-ICN flight and food and drinks were good. After dinner was served lights were dimmed shades closed and everyone relaxed. Service was excellent I travel with a CPAP machine and having a spare seat next to me is a great benefit. I have travelled with Korean a number of times and I think the service and the quality of the aircraft has improved substantially over that time.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Biney","Peru","2013-05-10","Reading other reviews it makes you wonder what people expect these days. I have flown LAN within Peru many times to different destinations and have nothing but praise for them. They run new fleets of the airbus 319 and 320. I have had more legroom on these internal flights than some long haul from Lima to Europe with other airlines. Most flights within Peru are only an hour long so don't expect amazing food just a snack and a drink.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Roberts","United States","2012-06-05","LAX-ICN-KUL in Business ""Prestige"" Class. Excellent service on all fronts. Lounge area on the A380 is a very pleasant place to relax during the longer flight. Seats are very comfortable although a higher quality headset blanket and pillow would truly round out the product on offer.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Charles Jordan","Argentina","2013-05-08","EZE-SCL-MIA-EZE. Excellent on board service great IFE beats US airlines on the same routes every day.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Lawlor","United Kingdom","2013-05-04","Bogota to San Paulo flight was on time and service was excellent. Good food and wine with refills if you wanted. Staff friendly and entertainment system was very good once they got it connected . Much better then the dreadful old fashioned Iberia.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","E Kim","South Korea","2012-05-30","HKG-ICN on new A380 business class. Check-in was great the staff helpful. Immigration staff were extremely rude lounge was alright. Not much food or drinks served but comfortable chairs. The cabin crew welcomed me with a drink and the pilot came around welcoming each passenger by their surname. Food was good! Good AVOD and comfortable seats. I strongly recommend KE for both domestic and international flights.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Jocelyn Wong-Rolle","United States","2015-07-19","Our flight was cancelled due to airplane problems. The big problem was that LAN did not have enough people to deal with re-booking the planeful of folks who were now stranded. Over half of us had connecting flights we missed. We waited in line over 3 hours and left the airport at 10pm, hungry, cold, tired and without boarding passes for the next day. They had only one person to do all the rebooking and told us to leave as she could not do them all. LAN paid for a hotel and dinner and breakfast. However, since our flight was early we had only a few hours sleep. Top it off the taxi charged us much more than the alottment from LAN and we had to pay the difference. The online check in system does not work so could not even see if our flight was actually booked or not. Also their baggage weight limitation was unevenly enforced. We wanted to carry ours on. Many others were allowed to do so but we were singled out and not allowed.","","FamilyLeisure","Economy","Cusco to Lima","2.0","3.0","4.0","","","1.0","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Smyth","United Kingdom","2013-05-04","Business class (MEX-SCL-IPS return). I found the service to be consistent crew friendly aircraft clean and in good condition (767) and food tasty. The inflight entertainment worked and a good selection. The on board service did seem to take a bit of time to get going and the seat did seem a bit narrow around the shoulders when reclined into the flat bed. Other than that the flights were great. Check-in at all airports was easy lounges comfortable no lounge in Easter Island but I didn't expect that anyway as its such a unique airport and flights were on time. Frequent flyer miles were added to my BA account within the week and I had no baggage issues.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Collis","New Zealand","2012-05-28","AKL-INC-LHR return. The 2nd time we have flown prestige class with Korean and in 2 years they have lifted their game considerably. All legs were the new pod style seat which have much better recline not lie flat but we knew this and they are ok comfort wise if you ask for extra pillow to pad the seat on long flights. AVOD on all legs now which makes stopping for a meal etc easy. As another reviewer has said it is a pity that the entertainment offered is the same on all legs alternating movies on different legs would give you a lot more choice. Flight attendants were great introduced themselves and us by name were quick professional and friendly. Food was fine no western food but good to try something different. Amenity kits were handed out on each leg as well as mouthwash in the toilet razors etc. Toilets were clean throughout. Lie flat seats are the only thing that would make a huge difference on long haul but what they are now offering has greatly improved since 2009.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Clive Drake","","2009-09-28","Lima-Cusco and three other internal flights within Peru. All flights on time and quality of aircraft pilots (as in landing and take offs) - was exceptional. Aircraft were almost new A319s - all were clean - including the toilets which cannot always be taken for granted on an aircraft that is subjected to multiple take offs and landings during the day. FAs very professional. A very good experience.","","","","","5.0","","","","","","","","0"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Jean Louis Vergaert","","2009-08-07","Lima-Cusco-Lima Lima La Paz and Juliaca-Lima: modern planes punctual and well organized good web check-in. Although the seat pitch on the Peru domestic flights was acceptable the pitch on the international Lima to La Paz flight was so narrow that I couldn't even open my laptop (and it was a very expensive flight!). Also long queues are to be expected for the morning flights in Lima and Cusco (Lan used the web check-in as a way to reduce their staff not as a way to increase the speed of the check-in) however they will call the passengers for the flights which take-off shortly. Snacks for the domestic flights are also of the cheapest sort and they only serve orange juice (no apple no tomato nothing...). As a conclusion LAN Peru is well organized and provides punctual and efficient service but they definitively are on a profit spree enjoying their monopoly to cut some corners without fear or shame while charging quite high prices.","","","","","3.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","L Cosentino","Argentina","2013-04-21","EZE-SCL-EZE. Both flights were delayed. Outbound 7 hrs and the return 3 hrs. The crew behaved as though they were doing you a favor and food was just ok for the short flight. Not worth the money there are better options for this route.","","","Economy","","3.0","3.0","2.0","3.0","4.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","N Hartland","New Zealand","2012-05-27","We have travelled on in excess of 10 different international airlines in the last 12-15 years and rate Korean Air amongst the top. The cabin crew were friendly and polite and were always on hand with fruit juice coffee or water during the two 12 hour flights to London (and on our return also). The toilets were always clean and fresh and the meals tasty and well presented. We especially appreciated the seat pitch which gave us a lot more leg room than on some other airlines.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","M Rapp","","2009-04-21","Arequipa-Juliaca (30 min) and Cusco-Lima (60 min) in Economy. Everything worked well organized professional and on-time. Service on first leg was not existent due to short flight time. Second leg offered snack and drinks. Clean and modern A 319 aircraft but seat pitch was tight like on a low-cost carrier.","","","","","4.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Gabriel Aguilar","Australia","2013-04-18","SCL-EZE. Connected in SCL from SYD. New 767. I was immediately impressed when I boarded and crew acknowledged me as I walked through the cabin. All cabin crew were immaculate and the service was good. I did not expect a meal on this short flight we got a sandwich and a drink. Flight left and arrived on time. IFE was great too as it was available shortly after the safety demonstration I managed to watch a film. I would fly LAN from SYD next time.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Erika Aresta","United States","2012-05-17","HNL-BKK business class. Seats were comfortable on B777-200 from HNL-CN. Staff very attentive. Blanket is thick and warm. Food was superb even for a vegetarian. Two 4 course meals with snacks in between. Bathrooms cleaned every 30 mins. I sat in 7a which has extra leg room and is very quiet. ICN-BKK on B777-300. Seats were a bit more comfortable than the 200. Inflight amenities kit offered on first leg but not on second. Looking forward to my return to Hawaii.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Keogh","Australia","2012-04-25","MEL-SEL-CTS then NRT-SEL-MEL. Cannot fault this airline great entertainment lots of movies and games. Comfy seats very attentive staff food was very good for economy. Got put up in the Grand Hyatt overnight in Seoul with a free buffet breakfast and dinner. All round great experience highly recommended!","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Frank Sherwin","","2008-12-15","LAN Peru LIM-LAX economy flight filled to capacity FAs friendly and competent 767 new with the standard LAN seatback VOD. Uusually for a Boeing standard size carry-on luggage now actually fits in the overhead compartments. 767 noisy as usual but reasonably comfortable flight (apart from the 767 seats which have no footrest and don't recline very much) good food and drinks service. Booked as part of a flight from SJC to SCL the LAN booking system seems to work better now and was cheaper than booking through AAs system.","","","","","4.0","","","","","","","","0"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Gordon Kelly","","2008-10-22","Santiago - Lima in economy ended up being on a LAN 767-300. Comfortable seating good food and great AVOD system. LIM-CUZ-LIM A319 both ways. Flights on time seating comfortable small snack served on each journey with a drink. Crew friendly enough.","","","","","3.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Cisternas","Chile","2013-04-17","Flight between SCL to Madrid. Bad service very bad food and regular seat. LAN is going down every time I fly much better options available. The staff don't help much. Avoid.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Pico","Ecuador","2013-04-11","UIO-GYE-UIO. Machine check-in at UIO airport didn't find my reservation proceed to counter: courteous and fast service. Boarding: ok but buses were old and not handicapped friendly use stairs to board aircraft. Onboard service regular: robotic attitude and one candy no water round. On arrival: fast disembark and baggage retrieval. Returning portion: same as UIO for check-in and on-board service upon arrival: stairs used for bus to take us to terminal baggage: wrongly announced carrousel. LA has declined it service in recent years and not one agent at arrival at UIO to inform us anything.","","","Economy","","7.0","3.0","4.0","1.0","4.0","","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jack Garcia","Philippines","2012-04-20","MNL-ICN. B777 - very clean aircraft with well groomed and efficient flight attendants. I had no expectations before flying with them but I was pleasantly surprised. IFE selection is excellent food onboard is satisfactory. ICN-MNL. Service wasn't as good some flight attendants' grooming was mediocre. They ran out of meal selection and could only offer seafood. FA checked available meals in Business class and offered fish which was fine with me. Crew generally have an excellent service attitude.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Boris Chavez-Bravo","","2008-09-30","LIM-PIU/TBP-LIM Economy. Good service ground and on board. Small snack served and drinks offered on all flights. Entertainment also offered on all the short flights. Seats are comfortable. Good experience overall.","","","","","4.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","David Cameron","Australia","2013-04-01","LAN Flight 801 - Santiago to Sydney via Auckland 16 March 2013. When I arrived to check in at a connecting flight in Buenos Aires - I was told that the flight would be leaving 12 hours later. This is was despite the fact that I had already checked and they did not attempt to contact me by email or by mobile phone. When I arrived at Santiago we were given accommodation and were told to be ready by 8.30am for a 12 Noon departure. All passengers arrived at the Departure Gate - however there was no aircraft and much to our dismay no LAN Staff to explain what was happening. Eventually the flight departed 24 hours late and terminated at Auckland not Sydney - so continuing passengers were forced to stay overnight in a hotel at Auckland Airport - to make things worse the airport bus broke down and we eventually checked in at 2am. The service from LAN Airlines through this event was appalling - and not once did anyone apologise to myself or any of the other passengers.","","","Economy","","2.0","4.0","3.0","2.0","3.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Eileen Lim","Singapore","2012-04-20","SIN-INC-SEA. No delays with flight. Service was great flight attendants are very friendly and food was great. Overall I'll definitely fly Korean Air again!","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Ray Miles","","2008-09-20","MEX-LIM-MEX in business class. The outward flight left at midnight with an arrival time of 5.30am approx. This was too short a flight to catch up on much sleep although the plane was new or refurbished almost flat beds and a large screen with AVOD. A full meal service was offered but I decided to get some shut-eye instead and slept through until just before landing. No breakfast or snack which would have been a nice alternative to the late night meal. Basic amenity kit (no toothbrush) and no hot towels prior to landing. Return flight on a shabby 767 with reclining seats but no AVOD. Plane in need of refurbishment with chipped paintwork and frayed carpets. FAs came round with a drink prior to takeoff and started taking orders for lunch soon after reaching cruising altitude - lunch was adequate with an OK choice of Chilean wines beers spirits etc. The orange juice and coffee (instant) were undrinkable. FAs attentive and attempted to get my name right! Both flights were on time although there was a longish delay for baggage at MEX on return caused by thorough checks by sniffer dogs probably to be expected on this route.","","","","","3.0","","","","","","","","0"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","T Freitas","","2008-09-05","LIM-CUZ-PEM-CUZ-JUL-AQP-LIM Y class. Great price. Check-in online worked fine although the baggage drop-off counter at PEM and JUL is too crowded and understaffed. Planes were clean and new with leather seats and LCD monitors. Acceptable legroom. Snack box served on LIM-CUZ and AQP-LIM. FA's very professional (except for JUL-AQP-LIM when they refused to help me find a seat next to my fiancee as we were sat 15 rows apart).","","","","","4.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Jarred","United Kingdom","2013-03-27","Over a 3 week visit to Peru and Ecuador from England we had 8 flights with LAN booked through our agent. 2 of these flights were approximately 12 hours long. All the flights were booked with request for a vegetarian meal but on every flight I had nothing to eat. We checked with our agent who confirmed the booking and each time we booked in we ask about the vegetarian meal but none arrived. On one flight out of Quito the hostesses smirked to each other and just continued on. Why should I pay the same price and not get any food. So if you require a different diet try a different airline.","","","Economy","","5.0","3.0","2.0","1.0","4.0","","","3.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","T K Hill","Vietnam","2015-01-05","SGN to Pakse and return. Will someone please give this airline the four star rating they deserve? Cheerful FAs on time departure and arrivals clean ATR 72s and Airbus 320s and free Beer Lao. Even the coffee was good on my flight into SGN this morning. I cannot recommend Lao Air highly enough.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Connolley","United Kingdom","2012-04-12","AKL-ICN-LHR. We have flown this route for the past 3 years with Korean and cannot fault them. Cabin staff were first class and attentive. Food was very good. We travelled with assistance and were pleased with the attention we got at all airports except LHR which was a bit of a shambles on arrival. Overnight stop at the Hyatt Regency in Incheon was excellent. They arranged for wheelchairs to meet us at the airport when we arrived on the hotel coach and took us through Immigration and security up to the business lounge and collected for boarding.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","H Knight","","2008-08-14","SCL-EZE-LIM-MIA in economy as part of a Oneworld ticket. Lan Peru from SCL-EZE was the only flight available that day for our ticket and was an OK experience. Flight on an older 767-300ER with no personal TVs but the flight is barely 2 hours. The crew were polite and food was good. EZE-LIM was 2 hours 45 minutes late with no explanation meaning we didn't arrive into Lima until 2 am. However we were given a free meal at the airport. We discovered that we had not been sat together so asked the gate agent to move us and were moved right to the front which was great. The plane was a very outdated 767-300ER with no personal TVs and no movable headrests on the seats which was annoying for a 4.5 hour flight. However we massive legroom at the front in the middle so we were able to get some sleep. The cabin crew were good actually making sure people watched the safety video and food was fine. LIM-MIA however was great. It left roughly on time which was good as we had a connection at MIA to LHR (our bags did make it the whole way). The plane was a refurbished / new 767-300ER so it had the excellent new seats and AVOD ""IN"" entertainment system. The crew were polite but didn't give us the right immigration forms for the USA but this didn't turn out to be a problem in the end as we picked them up at the airport. An inconsistent but mostly decent experience with LAN Peru and would fly them again.","","","","","4.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jack Kennedy","Australia","2013-03-25","We flew Auckland to Santiago to Lima return in March 2013. I was pleasantly surprised by the flight over. Return flight was a disaster. Arrived at the airport at Santiago at 4pm for a 10.30 flight and was told by LAN staff that we could not book in until 8pm. Made inquiries at 6.30 and was told the flight had been cancelled. They provided us with accommodation and meals at Santiago and Auckland but you had to go looking for the information it was never just offered to you. Flight was ordinary to Auckland. We were in the last row and every time the Flight Attendant pushed the trolley out of the galley she hit my wife's seat so sleep was off the cards. More offers of water during the flight would be a good start. We had one good flight and one bad one. Finally when we were given seat allocation we were not sitting together. As it turned out the last 3 centre rows had 4 couples in them and no one was seated together. How hard is it to allocate seating together when tickets are made on the same booking? If you want to be an international airline then start looking at making visitors and tourists welcome.","","","Economy","","5.0","2.0","2.0","1.0","4.0","","","3.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","J Tan","Singapore","2014-04-19","VTE-LPQ in business. Check-in was slow as economy passengers used the business line. There was also no priority boarding for business passengers. On this very short flight we were given a cold towel served juice and a pack of chips. I didn't pay much more for a business seat as compared to an economy ticket so it was still worth it.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K O'Flaherty","Australia","2012-04-11","MEL-INC-LHR return. The stop over in Incheon was smoothly handled and we ended up in the Regency Hyatt. We traveled with a 4 year old and a 10 month old and staff couldn't have been more accommodating. Very happy customers.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","H Heron","","2007-11-14","Return to flights from Lima to Arequipa in the last few months and one return flight from Lima to Cusco. Aircraft are clean and staff helpful. When leaving from Lima it is recommended to check in on line and print your boarding pass because the queue for baggage drop off is very short while queue to check in always seems very long. Only comment is that the same snack is served on every flight regardless of the time of day - tiny muffins mini bread sticks and a chocolate. However prices are cheap if you book ahead of time.","","","","","5.0","","","","","","","","0"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","B Crowley","","2007-10-04","La Paz - Lima - Caracas. The aircraft were immaculate flights on time and food reasonable. However the inflight entertainment suffered a lack of planning - loads of shorts and then starting a 92 minute movie with only 60 minutes until landing is not very smart. But the biggest problem with this airline is that they tend to cancel flights without telling you. I met three people besides myself who experienced this - one had to drop a country from her holiday plans another had to buy tickets on another airline. When I heard this I checked and saw my flight was no longer showing on Amadeus or on the LAN website but it was not until my 3rd inquiry over 5 days at various LAN offices that LAN admitted they had cancelled my flight - on the second occasion they even gave me a printout which included my cancelled flight! If you are flying this airline I suggest you check your flight status often.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Wilcox","United States","2013-03-09","I had booked the first long-haul flight for my husband and I from LAX to Lima Peru. What I found was a pleasurable experience and a 9 hour flight that did not feel like 9 hours. We flew through the daytime so on-board entertainment was key. Boarding was easy and we flew a 767 in economy class. Seats were very comfortable the entertainment excellent the seats had USB ports for charging or electronic use and the food was good airline food. Wine was served with the meal and staff came around refilling glasses. Staff very happy and helpful smiling a lot and were excellent bilingual speakers. Not only were we served dinner (or lunch) but at the end of the flight at 8 pm Pacific time they served breakfast. The on-board entertainment included first-run movies TV shows games music. I would definitely recommend LAN and hope that our return flight from Santiago Chile is just as good.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","3.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","W Ford","United Kingdom","2014-03-13","Flew Bangkok to Luang Prabang on 17th March. Flight on time clean new plane charming crew and decent snack on what was a short journey. All in all a very good experience.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Rob Jacobs","Thailand","2012-04-10","YVR-ICN-HKT. First leg on older 772 uncomfortable seating seats may recline but lower extension non- existent. Older AVOD I had issues with sound it took 4 requests over 1 hour to several flight attendants. Food atrocious whether you choose Korean or Western! Cabin temperature was cold even at the front of Economy only good thing was usual Boeing toilets larger than Airbus 333. 2nd leg on newer 333 with AVOD II seats much better recline angle even with same 34"" seat pitch as 772 only negatives was the cabin was too hot and food once again poor.","","","Economy","","7.0","3.0","4.0","1.0","4.0","","","3.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Ron Kuhlmann","","2006-10-04","LAX-LIM-GRU Economy Certainly up to standard and in some ways much better. I had an exit row and the space was incredible. Even the regular pitch looked acceptable. The seat was a bit hard and lacked the ""wings"" for a headrest but was ok. The meal was adequate and the service was average. The flight attendants were attentive but seemed very young and as observed in the galley a bit immature (dancing in the galley with Ipod tunes). The forced exit in Lima is no fun at midnight but overall I would give them good marks for the flight.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Ian Mackay","Australia","2013-03-05","A340-300 AKL-SYD. Not bad seat pitch is 32' with adjustable headrest and the IFE screen is of the large variety. Choice of programmes was also good. There is no power or USB outlet though. Seats was fine for 3 hours don't think I would have like it long haul though. Staff were helpful and polite. Only major letdown was the food wouldn't normally comment as I tend to eat before I board but to be offered for breakfast a tiny ham and cheese sandwich 2 small crackers with a frozen tub of butter and a fruit bowl which consisted of 3 slices of apples and a lonely looking grape is really not acceptable. Even the guy that served me apologized when he saw the look on my face.","","","Economy","","9.0","5.0","5.0","1.0","4.0","","","3.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Arlo McCubbin","Canada","2013-09-01","Chiang Mai to Luang Prabang and a later flight on to Siem Reap. Both flights with great check in and on time. Tidy ATR planes with competent staff. Snacks on both flights and beer on one leg very adequate for a short flight. Great little airline.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jim Reid","United Kingdom","2012-04-04","LHR-ICN-LHR . Food excellent both ways flat bed was not entirely flat and not entirely comfortable. Service on outbound flight was only OK as I was in the middle of a 2-3-2 layout on lower deck so the guys on the aisle side got the attention and I had to ask for the sweet and the cup of tea/coffee. Return on upper deck where service was really good. Internal flights in Korea GMP-ULS-GMP very comfortable and good service. Service on ground was good both in UK and Korea.","","","Business Class","","8.0","3.0","4.0","5.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","N Peall","United Kingdom","2012-04-04","LHR-SYD via Seoul. Still the older style seating on a 747 upper deck which was the angled style - reasonable enough for a bit of a sleep but not super-comfortable. It was quiet so plenty of space in the cabin. The Korean food can be a bit of an experiment especially the seaweed prawns and tapioca for breakfast! Western options are available but they are happy to serve you a combination if you want to try. Very attentive service and a good choice of drinks. Cabin temperature was very warm. Both flights were very pleasant overall.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Marg Lightfoot","","2006-09-21","Two flights on Lan Peru as part of One World Alliance RTW Business trip. Quito to Lima one class plane but as we are sapphire members of One World could access Quito Executive Club and was escorted to plane at the other end our luggage was taken off and waiting for us as it was priority- this also happened on our long haul flight Lima to LAX we were most impressed with this service. The other good thing was at Lima airport we had to book in 7 hours ahead of flight(1am) and was allowed to book in and go to the lounge. The long haul with beds was really good except for the fact a couple of passengers decided to leave their luggage out of the overhead lockers this was allowed by the staff who seemed too intent on socialising to check on this. The seats belts were not checked in our cabin on take off or landing which is most surprising. But all in all still very good flights.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Michaels","United States","2013-03-05","Flew in Business Class multiple legs from MIA to Santiago/Montivideo. Then Buenos Aires to Lima and Lima to JFK. All flights were on 767's. All flights were on time with clean aircraft extremely spacious and comfortable flat bed type seats excellent white duvets and pillows and an adequate VOD system. Catering was a bit skimpy and of decent quality. The main negative for this airline is the pleasant but almost consistently lazy and indifferent attitude of the cabin crews. The flights to Montevideo were with LAN Chilean crews and they were ok but beyond serving meals and a very long wait for drinks with no refills their presence in the cabin was seldom noted the MIA-SCL leg being 8 1/2 hours. The Peruvian crews on the BUE-LIM-JFK flights could generally be found congregated in the forward galley reading magazines and playing on their computers. They never almost never patrolled the cabin soliciting requests even on the 7 1/2 hour flight between Lima and JFK. However the great seat duvet and on time performance made up for me the poor slow cabin service and mediocre catering.","","","Business Class","","7.0","5.0","2.0","3.0","3.0","","","3.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","O Muller","Switzerland","2013-07-28","Luang Prabang to Bangkok on board ATR72. After swift and efficient check-in the flight took off a couple of minutes early. Seat comfort was ok for so short a flight. FA were attentive and polite. A small breakfast in a cardboard box was offered consisting of a small sandwich fruit salad and drinks. All in all a decent flight experience.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Matt Buck","Thailand","2012-04-04","BKK-ICN-LAX return. Outbound to ICN on 77E and return on 773 to BKK. ICN-LAX return on A380. 77E had older IFE system but worked well and had the same movies as the latest system. Power plug and USB port a big feature. IFE is not as extensive as CX but had some good movies and music. Cabin Crew addressed me by name and confirmed my AVML which was tasty and they consistently made rounds with juice and water. Seats were very comfortable. A380 felt open and airy I would definitely fly again based on experience and value.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Steve Vesty","","2006-05-28","Very mixed experiences on three flights intra-Peru during May 2006. First leg LIM-Arequipa (AQP) was a mess. Lima airport is invariably fog bound in the early hours during May (no-one's fault) but the airline always seems totally unprepared. As soon as the fog cleared at about 1000 hrs other airlines were flying. Not so LAN Peru. Our 1110 hrs 06 May flight was cancelled and we were subsequently issued with boarding cards & promises of later flights (which never appeared on any departures board) and it has to be said vouchers for a midday transfer to a LIma hotel for lunch. Back at the airport it got to 1800 hrs with a vague promise of flights at 2130 / 2330 hours or later (!) that we cut our losses and paid cash for a Wayraperu (qv) flight that was departing that evening. We were not the only LAN Peru flight badly affected that day - stories abounded of a second DAY of cancellations and empty promises with folk being continually bussed into the city to clear the concourse. No-one at the LAN Peru offices to offer any concrete explanations (they shut their offices to the public) and the counter staff were overwhelmed. Our second flight AQP-Juliaca (JUL) on the 11 May 2006 subjected to a 3 hour delay - given reason of fog at Lima even though the aircraft we used had been on the tarmac at AQP for the previous night and throughout the period of the delay never having touched Lima! - never got to understand that one. Airline staff less overwhelmed although a shade disinterested in events. The last flight Cusco (CUS) - LIM on the 23 May 2006 on time and with good service. Modern Airbus A320 equipment (Chilean registered) - clean and serviceable with standard airline catering and legroom. Overall summary - good when things are going well but be prepared for pot luck and indefinite delays if there's a glitch.","","","","","","","","","","","","","0"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Peter Catterick","","2005-04-10","Lan Peru from Lima to Cusco and Lima Quito this past week. What a great experience after horrific service from AA getting down to S. America. Lan Peru staff were polite helpful and bent over backwards to help us. I suggest all AA staff are made to fly LAN and experience customer service - its obvious they have forgotten what the word service means.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Guest","United Kingdom","2013-03-01","In my opinion this was the worst long haul flight that I have experienced in terms of seat comfort crew service food and facilities. Seats were hard and narrow. Food choice ran out before trolley reached us and the only food left was ghastly - wine serving was paltry. Inflight entertainment malfunctioned. One toilet was out of order before we even took off and the 4 functioning toilets were inadequate for a 13+ hour flight. Eye masks thin. Worst was the attitude of crew who were surly and unhelpful throughout and spent most of their time huddled in their galley. Flight was so late we missed connections but Iberia were helpful and efficient at re-routing us.","","","Economy","","","1.0","1.0","2.0","2.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","N Bateson","United Kingdom","2015-07-12","Always late is how it is referred to. 7 hrs to do a 30 min quick hop from Anguilla to Antigua as rescheduled to go via St Maarten. Plane leaving St Maarten was then late, and then having boarded sat on the runway for 1 hr whilst it waited for another late LIAT airline to arrive from another island!","","Couple Leisure","Economy","Anguilla to Antigua via St Maarten","1.0","1.0","1.0","","","1.0","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Thomas Pohle","Switzerland","2013-07-14","VTE-LPQ-VTE on 9/7/13 and 10/7/13. Booked inbound flight was cancelled due to few passengers immediately got an e-mail notification and rebooking was easily done by phone staff was very helpful. A320 seemed well maintained clean cabin safety procedures were done correctly. On time flights even a little bit earlier. Easy internet booking e-ticketing.","","","Economy","","10.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","T Donovan","Ireland","2013-07-14","From Vientiane to Bangkok. Aircraft was a new Airbus A320. The fare was good the check in smooth the service was excellent and a tasty fresh snack was served. The flight departed on time. Overall an excellent experience with a small but good quality airline.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Peter Stanbridge","","2005-01-08","My daughter and I flew Lan Peru from Lima/Cuzco/Lima in December 2004. Both great flights. Lots of leg room (a lot more than on the Delta flights from Toronto to Lima). It's a 1-hour flight and they served a hot breakfast! Toronto to Atlanta is a 2-1/2 hour flight and we got pretzels on Delta. FAs were pleasant and helpful. Plenty of overhead baggage space and did I mention the leg room? The only snag we had on the return flight was no vegetarian meals (the meal for the 1-hour flight was a ham&cheese sandwich and a fruit cup. The FA apologized and explained that on domestic flights they don't have vegetarian meals (the tour operator we booked with should have known that). The FA offered us the crew's meal (a salad) we declined but I thought it was a very generous offer. (I had brought granola bars for problems like that.) Would I fly with them again – most definitely unfortunately they don't fly to Toronto.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Chris Dore","United Kingdom","2013-02-12","Santiago - Easter Island (Business Class) Boeing 767. Great seats lovely breakfast and great service. Flight left on time and arrived almost an hour early! How can that be if flight timings are correct?","","","Business Class","","9.0","5.0","5.0","5.0","0.0","","","2.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Gary Littell","United States","2015-07-03","I represent a family of 4 traveling from Chicago to Dominica. I made the mistake of trying to save some money by booking with US Air to Puerto Rico and then Liat to Dominica. Due to the weather we were delayed getting in Puerto Rico and missed our LIAT flight. So far none of this is Liat’s issues. However, re-booking with Liat was a nightmare costing me over $600 to re-schedule. The flight was fine but working with customer service is maddening and expect your wallet to much lighter when they’re done with you. ","","FamilyLeisure","Economy","SJU to DOM","1.0","3.0","3.0","","","1.0","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","A Arnold ","Trinidad & Tobago","2015-06-12","This airline has had a major improvement! I flew with them from Antigua to Port of Spain, Trinidad yesterday, making one stop in St. Lucia. The flight was on time, the staff were friendly and very attentive, the aircraft was a new, comfortable, quiet ATR-42-600. We were offered drinks on the sector from St. Lucia to Trinidad. What was
nice was that we stayed on board the plane in St. Lucia, rather than having to get off and reboard. My baggage came with me on time and I was more than happy with the service with LIAT. Also the price was great! $175EC one way!","","Solo Leisure","Economy","Antigua to Port of Spain, Trinidad","10.0","","","","","","","","1"
"liat","/airline-reviews/liat","LIAT customer review","C Guillaume","","2015-06-07","Flew from St. Lucia to Barbados and return at the end of April and beginning of May. Going there we took off on time landed early and bags arrived ok. Coming back we took off on time and landed early and were even offered soft drinks on the short 35 minute flight. The aircraft was a new ATR-72-600 both ways and the staff were very friendly and willing to assist with anything. I have seen a big improvement in this airline since the last time I few them and would recommend and return in the future.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","T Kaminski","Germany","2013-06-04","Luang Prabang - Hanoi May 4th and very pleased with their service. The planes are clean flight attendants pleasant and provide a nice service. Their fares are cheaper than those of Vietnam Airlines or Bangkok Airways but their product is the same or even better.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Smith","Canada","2012-04-02","ICN-YYZ business (""Prestige"") class. Flight attendants and purser were very friendly and efficient (although not as intensely efficient as Cathay). Food was above average quality for business class. Seats were comfortable but not the latest Korean Air offering but nothing to gripe about. IFE was a little sparse for a 12-hour flight but the films were current. Plane was 777-200.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Alberto Gaitan","","2004-09-13","I flew Buenos Aires - Caracas making connection in Lima and the service was very good. Lan Peru is the extension of LanChile Airline and they have the same concept about service. Good Food. Departures and Arrives on time and nice cabin crew.","","","","","","","","","","","","","0"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Krish Murti","","2004-08-26","Three flights scheduled with LAN Peru all problematic. First Lima to Puerto Maldonado on August 13. Left Lima 1 hour late. Explanation - tire burst. Next Puerto Maldonado to Cuzco on August 15. A couple of hours after check in flight was cancelled due to ""mal tiempo en Cusco."" At least LP took me to a hotel by bus paid for the room and gave me vouchers for dinner and breakfast. Next morning they took me to the airport and put me on a Tans Peru flight to Cuzco where the hotel and the travel agent both assured me there had been no bad weather the previous day. Finally Juliaca to Lima on August 20. An hour after check in flight was cancelled. LP refused to pay for hotel because ""we don't have the money."" Never mind that most of the passengers were foreign tourists who had just come over from Puno and were unfamiliar with Juliaca. Next morning LP scheduled a special flight to Lima that left an hour late.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Chris Dore","United Kingdom","2013-02-12","Easter Island - Santiago (Business Class) Boeing 767. Great seats pretty poor food for business class and awful service (even had to 'ring' for coffee after dinner!). Flight left over one hour late yet managed to arrive on time! How can that be if flight timings are correct?","","","Business Class","","5.0","5.0","1.0","2.0","2.0","","","2.0","1"
"liat","/airline-reviews/liat","LIAT customer review","D Jack","United Kingdom","2015-05-31","We recently flew from Antigua (ANU) to Grenada (GND) via St Lucia and Barbados (aircraft change). We had read a lot of negative reviews with regards to LIAT prior to our flights. Our flights were on time and in fact arrived in Grenada early. Our luggage arrived and we found all the staff polite and courteous. We returned to Antigua from Grenada via Barbados (aircraft change) and Dominica and again all our flights were on time and luggage arrived. Offered soft drinks on all flights. We would recommend using LIAT and we will use them again without hesitation. The only thing we would complain about was the price of flights however there is no real alternative.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","P Tentori","New Zealand","2013-05-19","Flew on several Lao Airlines flights recently and have nothing but praise for them. Clean new aircraft on time departures and arrivals and friendly cabin crew. Even got food and drinks!","","","Economy","","9.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","V Ocampo","United States","2013-02-19","Flew from Pakse to Luang Prabang in February 2013. Flight was on time with a snack provided. Friendly FAs and spotless cabin on an ATR72. Interesting mountain views as we approached L.P. Small but service superior to that of major airlines. Flying used to be like this.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Rob Jacobs","Thailand","2012-03-29","Phuket-Seoul-Seattle on A330. A fantastic airline where only the bland small portioned rubbery food let's down a great product. Very roomy seat pitch brilliant AVOD touchscreen entertainment and friendly attentive staff. Seoul airport is full of amenities and the in transit airport hotel a great touch for lengthy stopovers. Over zealous security would be the only airport fault.","","","Economy","","8.0","4.0","5.0","1.0","4.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Dwayne Headrick","","2004-01-24","My wife and I flew in Dec '03 and returned Jan '04 for our first time to Lima Peru. I flew Delta to Atlanta and Atlanta to Miami where the good and bad started. Anyways I arrived in Miami at 10:30 pm. No one even at Lan Peru when I called the day before told me that the check in closed at 11pm. Needless to say by the time I got off the plane and arrived at the other end of the airport to check in it was 11:10 and no one was there. About 25 minutes later I found someone that told me I had to go to where the plane was boarding which I eventually found since the gate had moved from what security had told me. I met there the baggage screeners and the most insincere rudest 20 something year old employee I have ever witnessed. I should have noted her name but she informed me she had already closed the counter and was who I would have saw If I would have got to to check in on time. She told me she could not help me because she might miss her flight and told me to just sit and wait until tomorrow. I asked what time to which she replied sometime after 8am. I asked when she thought the next flight to Lima might leave and she said she didn't know that I would ""have to figure that out myself since she didn't have a computer"" to which she promptly grabbed her purse and walked off!!! This to the complete amazement of the 4 baggage screeners there who all siad they could not believe her that she could have at least called someone. Now all of this was at 11:30pm. 35 minutes before the plane was supposed to leave. I walked off and about 10 minutes later I heard a baggage screener yelling and running at me. He had with him another young girl that had worked at the check in counter also and she said she would do everything she could to help me. I was so relieved since the same thing happened to my wife and she was stuck there for 14 hours two weeks before. The young girl called on her radio to someone (I had no bags to check) and a few minutes later I was scrambling to get through the baggage screeners. We ran and we ran and we ran for at least 10 minutes. When we got to the gate they reopened the concourse and the airplane door and I ran in. She even called ahead and had them make sure my bags were on the plane while we ran!! I wished so much I could express just how much she had and was willing to help me. After my experience with the other girl and her completely not caring I don't think I would have flown this airline again. I will remember next time to take down names especially of those who are so motivated cordial and caring of those they provide services for. Aside from this the flight was exceptional. All the TVs on the headrests not having to pay for headphones and the little pillows and blankets. Thanks for the superb help by the young lady and the wonderful in flight time I had.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Vitalij Zabelo","Lithuania","2013-02-04","LAX-LIM overnight flight. Having flown with LAN many times in the past I found this flight to be not up to par with other LAN flights. Crunky unhappy in some instances straight forward rude crew. Shouting ""sit down"" at a paying customer is unacceptable. What happened to the word 'please'? Meals were served during the first hour after take off after which crew disappeared for the entire flight. Individual mini bottles of wine with your meal have gone. Now you get just a 'mini glass' that holds a sip of wine. Morning service was abysmal - no hot drinks reheated scrambled eggs were disgusting and again - unhappy crew what showed you in all possible way that you were a nuisance in their otherwise bright day! Though LAN still wins against their North American competitors I will think twice if I have to fly with them again.","","","Economy","","5.0","4.0","2.0","3.0","4.0","","","4.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Paul White","United States","2015-05-06","Flight 317 April 25 2015. Our flight from St. Croix to St.Martin was scheduled for 2.20. The flight left at 4.00. The ground staff did not provide any explanation as to the delay. Once on the plane it was discovered that the plane was going to Antiqua. We were not informed of this prior to boarding the plane nor was any explanation provided by the flight attendant. The flight attendant told us to check with the gate agent upon arrival at Antiqua. We were not met by any ground staff upon arrival and were left to our own devices. We finally were rebooked for a fight to St. Martin two hours later. Conclusion - lack of communication on the part of the ground staff and flight attendant. Lack of proper motivation to provide customer satisfaction. Lack of management action to address prior complaints.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Peter Mair","United Kingdom","2012-11-06","Luang Prabang to Vientiane in a brand new Airbus with a spotlessly clean and bright cabin! Typically friendly Lao cabin crew were always attentive. Spot on punctual.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Paul Vincent","United States","2012-03-26","LAX-Incheon-Manila return. Very clean planes good leg room courteous FA's and very good service. Only comment is on my return trip the 747 from Incheon to LAX was old and we were unable to hear the pilots announcements. Worth it and will be taking this airline on my next trip to Manila specially with their new A380.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Michael Fuquay","","2003-12-15","My wife and I just got back from a 13-day trip to South America. We went to Santiago Chile for the first week then hopped over to Lima and Cuzco Peru the next week. We flew out of BWI to MIA on Delta and I was not impressed. They wanted to charge $2.00 for the headphones! Once we got on Lan Peru in Miami we got on one of their new 767's. It had TV screens in the headrests with games and the latest movies! And you didn't have to pay for the headphones! All of our flights were great and very comfortable. I will definitely fly Lan Peru the next time we go to South America. Only one warning: Beware of the scrambled eggs!","","","","","","","","","","","","","0"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Justin Edmonds","","2003-11-22","Used Lan Peru twice (Lima - Arequipa and Arequipa - Juliaca) during our holiday to Peru. Both occasions the plane was an Airbus A320 very clean comfortable & new looking. We had inflight videos to watch plus a magazine to read & an edible breakfast to enjoy. Staff were very friendly & pleasant. The only bad thing I can say about these two excellent flights are cabin crew should be more strict on passenger rules. I saw a tour rep use a mobile phone before take off at Arequipa and other passengers had seat backs reclined during take off/landing.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Harry Prabowo","Australia","2013-01-17","Booked LAN Chile through codeshare with Qantas. Flew SYD-AKL. Confirmed I had dietary meal requested ok with all Qantas flights I had but on board with LAN they offered me a regular meal. The FA said they didn't have the request and all the dietary meals on board were taken. No extra meal supplied.","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","A Lecka","Poland","2015-05-02","In the past two weeks I flew with LIAT on multiple occasions: Barbados - Grenada. Grenada - Trinidad. Trinidad - St Lucia. Dominica - Barbados. I must say all of our flights were on time. Luggage was there each time and overall we had a pleasant experience with LIAT. The standard of service is average for a cheap airline - flights are short haul so you shouldn't expect much. Safety instructions were given life jackets were there attendants would always answer your questions. What is required was for sure there. As an add-on compared to European cheap airlines - you even get your seat assigned!","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","T Hill","Vietnam","2012-11-05","HAN-LPQ and return. Punctual departure arrival and efficiency on the ground. One of the world's best beers and a snack for free on a one hour flight. Spotless ATR 72 both ways and friendly staff. The background music during flight was however a wretched and annoying intrusion. 8 instead of 10 specifically because of the music.","","","Economy","","8.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","R Mortara","United Kingdom","2012-06-13","VTE-LPG and LPG-HAN. First flight delayed 40 minutes due weather but second left and arrived early. A320 was immaculate inside and still felt new. Seats have video screens and phone connections. The ATR72 was comfy enough for a flight of just over an hour. During the short domestic flight a bottle of water and a small bun were served - adequate for such a short trip. On the flight to Hanoi the cabin staff handed out small boxes contain a filled roll slice of cake and a container of orange juice. Two rounds of drinks from the bar trolley were also offered. Given this is such a small airline with a limited network they did appear to try hard and I was favourably impressed.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Rob Jacobs","Thailand","2012-03-24","Phuket-Seoul-Seattle. Great flights clean modern A330 on both legs and pleasant attendants. AVOD brilliant only downfall was the atrocious Korean food on both legs! Tasteless rubbery and small portions sums it all up!","","","Economy","","8.0","4.0","5.0","1.0","4.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Elizabeth Busch","","2002-03-21","I have flown LanPeru into and out of Cuzco many times. My latest flight in December 2001 was memorable for what I consider to be a scam pulled on me by a LanPeru employee. The man (thin around 40 about 5'5' dark hair to his shoulders) came up to me in line & checked my ticket. I arrived about 75 minutes before my flight but the line was very long. I knew I could possibly not make my flight given the number of people in front of me. The employee told me not to worry he would talk with a supervisor & they would make sure I got on my flight. He proceeded to return to me several times each time with a lie that was bad news for me. He said that my ticket was cancelled because it had not been confirmed (tho I did that myself the day before) that a competing airline's flight had been cancelled so there were few seats available (I later watched that flight boarding) and that LanPeru Flight 36 was checking in ahead of me so I might not get on another flight out that day (there is no such flight number) and therefore would miss my connecting flight to the US. He told me again not to worry that his friend (standing nearby in civilian clothes) was a friend of the supervisor & could pull strings for me. Bottom line he set up a situation that didn't exist then asked for 50 soles for doing his job (ie producing a boarding pass for me).","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Wijaya","Hong Kong","2013-01-16","Lima to JFK. Staff at check-in counter friendly and helpful. Very pleasantly surprised by 767-300ER plane. Very neat and new interior with comfortable seats installed. Personal TV monitor (touch-screen) is very new with high definition. Decent selection of movies and TV programs. Flight attendants are polite and friendly. There were two kids traveling alone sitting next to me and the flight attendants took good care of them. Meals are not outstanding but decent enough. Overall it's a very good experience and I am impressed.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","C Newton","United Kingdom","2015-03-17","Our experience on a pre-booked flight from Barbados via Antigua to St Kitts was a travesty of inefficiencies lack of courtesy from ground staff and an exhausting experience. We were scheduled to fly out on Saturday at 17.30pm and eventually arrived 19 hours later in St Kitts after an enforced overnight stay in Antigua. The ground staff at Barbados had to be pressed to update us and seems disinterested in our well-being (a polite statement) when we arrived at Antigua no taxi transport was available we eventually got to a hotel some 45 minutes drive from the airport just before 23.00. LIAT told us to be ready to travel back to the airport at 8.00am our taxi arrived 30 minutes late and by the time we checked in the flight was full. we were then routed via St Maarten to get a connecting flight to St Kitts. We are frequent travellers but this experience left us physically exhausted and stressed. LIAT should be ashamed of the poor value and level of service.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Bruce Ault","Vietnam","2012-06-11","I have flown Lao Airlines dozens of times over the past 5 years and have seen a real effort to modernize the fleet and provide quality service. There are many new ATR-72's as well as a couple of new A320's. A snack and a cold drink are offered on all flights and I've never had a problem. My only negative feeling is that they are now flying the A320's on the VTE-HAN route and it takes away many good memories and nostalgia of making the route some many times in the ATR.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","P Tracy","United States","2012-03-22","ATL-ICN March 2012 Boeing 772. New airplane clean with soothing interior cabin colour. Outstanding inflight ""touch screen"" entertainment. Delicious meals with friendly flight attendants.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"lan-peru","/airline-reviews/lan-peru","LAN Peru customer review","Craig Martinez","","2002-01-06","I flew Lan Peru on a domestic flight from Lima to Cusco in August 2001. I selected Lan Peru because if its affiliation with Lan Chile and subsequent affiliation with the OneWorld frequent flyer alliance. Check in at Lima's Jorge Chavez International Airport was a bit chaotic and rushed. This was the first Lan Peru (flt. 93) flight of the day and surprisingly the check in counters opened a mere 45 minutes before the flight was to depart. We departed on time for the 1 hour flight and inflight service was hospitable and efficient. The bilingual cabin crew came through with a continental breakfast and drinks. Lan Peru does not have an inflight magazine though so if you want to read something inflight bring your own materials. The morning return flight one week later (flt. 93) was much the same. Both flights arrived about 5 minutes early. On the outbound flight between Lima and Cuzco it is suggested that one sit on the left side of the plane and on the return on the right side. This gives one the opportunity to see spectacular views of the snow capped Andes. Overall Lan Peru's service was efficient friendly and recommended.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Judy Hart","United States","2013-01-09","Recently did return MIA-GYE (Ecuador). Long check-in lines (hr+) chaotic procedures inept desk agents and a computer system out of the 1990's were standard for all flights. Things like overbooking the plane double booking seats for numerous passengers refusing to assist with rebooking missed flights on partner airlines passing the buck to the next shift the next airport stonewalling running out the clock and rudeness - it was unbelievable. Never again.","","","Economy","","","4.0","1.0","3.0","4.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Angus","United States","2013-01-09","To and from LAX to Lima plus internal flights to Cusco and Puno/Juiliaco. Most flights not on time and only explanation was that there was congestion and problems with communications. Originally flight from LAX ran about 30 minutes late so unable to make next internal connection to Cusco. Told that flight already left even thought it was not scheduled for another 30 minutes+. Told to come back to the counter in 50 minutes then may be given a standby ticket to wait in another line with all our luggage. Offered vouchers for lunch - turned out the only option was at McDonalds and then only for two meal choices.","","","Economy","","3.0","4.0","2.0","2.0","4.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Thomas Scott","United States","2015-03-04","I have flown several times with LIAT over the last 5 years and had heard many ""horror stories"" of stranded passengers etc.. however my experience was ok up till now. Flying from St. Vincent to Tortola (still in the middle of it) I got the full brunt of Liat's gross incompetence. To make a long story short I was supposed to leave St. Vincent yesterday at 7.20am and arrived in Tortola same day at noon. We board the plane the engines start and then stop - we are told there is something wrong with the aircraft however don't worry we have an engineer working on it. We disembarked and stayed in the departure lounge until 7.30pm. Throughout the day the story kept changing - the misinformation (lies) were extraordinary ""other broken airplanes engineer not coming we will get you out soon"" etc. At 7.30pm they took us to a restaurant in Kingstown for dinner. We waited 2 hours for our food. After dropping us off they disappeared - returning at 11.30pm to take us to a hotel. No info on what would happen the next day but said they would be back at 6am to pick us up. The next day someone banged on my door at 4.30am - saying we have to leave in 30 min. We get to the airport at 5.15 - our flight was supposed to leave at 7.20 for Barbados (the first stop) we left an hour and a half late. At this moment I am in Barbados in the departure lounge - awaiting my next flight (to Antigua) at 1.50pm. Just heard that is has been delayed until 6.00pm. My flight from Antigua to Tortola leaves at 7.30pm (I will likely miss it and have to overnight in Antigua - The saga continues. I will likely end up spending three days and two nights in airports attempting to travel 300 miles from St. Vincent to Tortola. Take this airlines if you enjoy never ending frustration and mental torture. This is by far the worst travel experience in my 50 + years of flying.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Z Pictchford","United States","2015-03-04","Currently seated in St. Kitts airport waiting on LIAT for the second day in a row. Flight was supposed to be at 11.30 it is 1.30. So far two announcements saying they will make more announcements later. Announcements with announcements about future announcements is all they can announce. This may be my second day trapped in St. Kitts airport but I will not give in and buy a one way ticket home on a different airline for twice what I paid for this one only because they will not refund my ticket. Do not use this airline if you are on a tight itinerary. You need hours possibly days between flights in order to meet your connections on time. Certainly do not vacation while flying liat because their idea of your vacation is in the airport.","","","Economy","","","4.0","1.0","0.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Paul O'Brien","Australia","2012-05-21","We flew from Vientiane to Pakse. The flight left and arrived on time. The plane was cramped beyond belief. Only one carry-on bag fitted overhead. The other sat between us because it would not fit under the seat either. First time that has ever happened. Service was ok but the whole cabin was incredibly small - and on a full flight which ours was - that meant uncomfortable. If I ever fly this airline again I'll check that I am not flying on an MA60.","","","Economy","","4.0","","","","","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","R Hewitt","Australia","2012-04-03","Pakse-Luang Prabang. We arrived at the airport 2 hours before the flight. As we were travelling in a small group (8) it took 30 minutes to get everyone checked in. As I was just about to do some last minute airport shopping we were called to go through security then immediately onto plane! The plane departed 1 hour early and had a total of 14 passengers all tourists by the look of them. If only all flights could be this easy it would be brilliant! Flight was smooth and inflight meal edible.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Pinkham","United States","2012-03-21","IAD-ICN-PNH return. Food was good flight attendants were very nice and helpful. Entertainment selection was pretty decent. On the return flight on 2 different occasions a flight attendant cleaned the bathroom before I went to use it. Flight attendants come around a lot with drinks. Will fly them again.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","T Ng","Australia","2012-02-15","PKZ-VTE on the ATR72 aircraft was in good condition. Seats may get cramped for taller people. Food and drink were served including a chicken loaf sandwich a piece of cake and three pieces of fruit. The whole experience was pretty smooth check in was easy bags were quickly transported to the terminal. Only bad spot as the steep airfares but that's the case in general with the airline.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Thompson","Australia","2012-03-20","Sydney to London via Seoul return. Wonderful flight with friendly and efficient service. Food was good even the Korean food and kids meals superb. Entertainment system was good and for economy we seemed to have a large amount of leg room. Drinks and snacks were brought around regularly. Overnight stay in Seoul - could not fault it. Return flight similarly good. Highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Murphy","United States","2012-03-20","IAD-ICN-IAD. Boeing 747. Attentive detail-oriented staff efficient meal services comfortable completely flat-bed seat. Clean bathrooms. Although a lot of the inflight amenities kit were not located in front of the seat (only slippers were) when I asked for them (eye mask stocking earplugs water spray etc.) staff will bring them to you. All the toiletries were well-stocked in the bathrooms. Between meals there was a list of snacks I could choose from. I am most impressed with Korean Air.","","","Business Class","","9.0","4.0","5.0","0.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Alderson","United Kingdom","2013-01-08","EZE-SCL. Economy. LAN expect you to be at the airport 3 hours before departure for international flights. They are not joking. Passengers like me who had already checked-in and printed their boarding cards were made to wait outside the cordoned off check-in area. We were admitted after airport security complained about the queue getting in the way of other passengers. After 50 minutes waiting it was my turn but the agent just held his hand up and got out his mobile phone. He was still chatting after I had finished leaving my bags with another agent. Boarded in strict priority of cabin class frequent flyer status and row numbers - then all got on to the same bus! Cabin crew too busy having coffee to check the boarding cards. Crew surly with no smiles or good-byes. Usual economy class type snack. Arrived on time with fairly quick bag return. My experience on this flight was that LAN staff are all well turned out check-in areas and aircraft are clean and appear almost new but just scratch the surface and you may find a very different airline to the first impression.","","","Economy","","4.0","3.0","2.0","3.0","2.0","","","4.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Philip Mackin","Canada","2015-02-18","Booked BGI to FDR in July 2014 LIAT changed the time but did not notify passengers. We made the flight only by arriving early anyway with minutes to spare. Second flight FDR to SLU 1000Hrs. Yup 0930 change no notification but we checked. Arrived FDR only 11 people in-front of us 45 Minutes to the desk. Checked in boarding cards in hand. Flight Delayed. It appears that either the A/C arrived and experienced mechanical failure or was sitting overnight and failed pre-flight. Absolutely zero information except to hang-on and wait. Nothing else. They did provide lunch tickets for the Bagel Shop. Special Note to the lady running the LIAT customer service Martinique Thank you. So the new ATR-42 sits busted on the pad. They fly in the Old-Reliable Bombardier-8 and we leave at 1430. Arrive SLU and AVIS has given our reserved car away. One last LIAT flight SLU to BGI in 2 weeks.","","","Economy","","5.0","3.0","5.0","0.0","0.0","","","4.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","J Quinto","Spain","2012-01-11","SIN-VTE return. Brand new plane (same plane both ways). Adequate legroom. Decent meal served. Flight attendants have a tendency to chat to each other while serving. In-seat PTVs but no headphones were given out so bring your own (2-pin) earphones. Both flights were on time.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Garner","Australia","2013-01-03","Undertook 2 international flights with LAN - both of over 18 hours duration and 6 internal flights. Would be reluctant to travel LAN again. Ground staff were courteous and helpful if not friendly. I found the onboard crew to be surly and not willing to help with a request for a glass of water or a passenger who had a nose bleed or helping in re-seating family groups who had been separated. We worked out the seating ourselves and in the end I moved twice to enable family groups to sit together. If travelling on an internal flight ensure that you eat and take a drink with you beforehand. Offered either a lolly or a box which proudly proclaims 'the contents of this box contain no preservatives. Please consume within 48 hours.' However when you open the box there are 3 packets of biscuits which are laden with preservatives. Some planes used on internal flights were not clean.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","J Taylor","United States","2015-01-05","We booked SFO-FLL-SJU-DOM the last leg being on LIAT. A few days after booking we received an email stating that our SJU-DOM flight had been canceled and we would be rerouted through ANU at no additional charge. Inconvenient but we sucked it up. After all it would only be one more hour. Arrival in SJU was stressful. We had to find a LIAT employee to check in and get boarding passes. The transfer service desk was unstaffed and personnel from other airlines told us that they had no idea when a LIAT representative would show. Exited the secure area and checked in at the painfully slow and incompetently staffed check-in counter. The other half waited at the customer service desk inside the airport and checked in when a LIAT representative finally decided to show her face. At the check-in counter I checked in without issue though the computer crashed multiple times. Our 14.50 flight ended up leaving the ground around 16:40. Needless to say we missed our one-hour connection in Antigua. We were livid. Our plane was the largest in LIAT's fleet - an ATR-72. Nice enough clean and comfortable. No beverage or food service but at this point that was not unexpected. Landing in ANU we were informed that although we had missed our ANU-DOM flight the airline ""graciously"" scheduled another flight to take us to DOM. There was a single LIAT employee or so it seemed in the entire terminal – we initially encountered her at the desk that dealt with passengers in transit. There was a line at this desk that reached out the door of the terminal and onto the tarmac as people needed to get boarding passes for this new flight. The new ANU-DOM flight was scheduled for 18:30 but we were not surprised when we took off at 19:00. The plane was on an old Bombardier. Don't even think about bringing a rollaway bag with you as a carry-on. The overhead bins are hardly fit for a handbag. The seats themselves did not recline though were comfortable enough. Again no food or beverages.","","","Economy","","2.0","3.0","2.0","1.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Mark Hurter","Switzerland","2011-12-22","Xieng Khuan/Phonsavan to VTE and VTE-BKK. Both flights on ATR 72. Typical ATR72 seating but plane has a few ""Business class"" seats in the back. Although not much difference we were happy to be given those seats on the VTE-BKK leg without asking due to short connecting time in BKK. FA's on both sectors very friendly. They assist by offering to take bigger hand luggage and store it at the back and this was available right after disembarkation. Snacks served very nice and drinks offered as well. Was surprised to have someone waiting in BKK with our names that escorted us to the Thai transfer desk.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Marianne Stevens","New Zealand","2012-03-16","Staff in particular were really helpful and kept the toilets clean throughout. The food was very good although the same menu flying from London to Seoul and Seoul to Auckland - be good to have more choice. The flat beds were good and we were also very impressed with the Hyatt hotel stopover at the airport in Incheon. Most helpful flight crews of any airline we have encountered.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Cameron","Australia","2013-01-02","AKL-SCL SCL-AKL. Both flights satisfactory. I found the service very good the cabin crew were polite and professional. Food was plentiful and good. Offered drinks in between meals mainly water. The interior was lovely and clean they supplied everyone with a blanket pillow and headphones IFE very good plenty to keep you entertained. Leg room was decent. Thoroughly enjoyed both trips and will be flying LAN in the future.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Julie Hollis","United States","2014-10-01","9/23/14 from St Thomas to St Lucia via Anguilla and St Kitts and Antigua. This is the worse airline I have ever been on. From the bug spray to completely unhappy personnel to them holding us hostage in the Antigua airport for 5 hours not letting us leave. Its like they make up there own rules and you have no choice but abide. My entire day in Caribbean was wasted and ruined because of this. I will never use this airline again!","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","A Lewis","Canada","2014-08-18","A group of us were planning a trip to SVD and BGI first to SVD then back to BGI. We arrived in Barbados from Canada at 2.30pm July 18th 2014 our connection to St Vincent was to be at 7pm. Arrived at the gate around 5.30 only to notice that it was so full of people we would have to stand or sit on the floor. At 9.30pm we were called to the desk at the gate to be advised that our flight had been cancelled. Shuffled from one part of the airport to another no instructions given no vouchers for food we were then met by disgruntled LIAT staff on the outside of the airport who seemed to be aimlessly writing down our passport numbers but giving us no indication as to what we were supposed to do next. Eventually told to get on a bus and go to the hotel. The next morning no LIAT personnel could answer our questions or tell us what was going on. At 2pm we were on our way they went from not being able to find any planes anywhere to all of a sudden finding one to get us out of there! The way back from St Vincent to Barbados had a 2 hour delay. LIAT is by far more detrimental to the Caribbean's economy than any Hurricane or natural disaster to hit the region.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","L Lim","Singapore","2011-12-09","SIN-VTE return. Lucky to have taken brand new aircraft on both flights. Sat at Rows 5 and 6 (the first 2 rows) of economy class and it was very spacious and comfortable with adjustable head rests and IVOD. The emergency exit rows were more spacious (rows 9 and 10). During take off and landing the cabin lights dimmed and turned blue. Easily the best A320 I have taken out of and into SIN. Food was normal and cabin crew service was good. Toilets were well maintained.","","","Economy","","10.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","J Jensen","United States","2011-11-23","Chiang Mai-Luang Prabang. Flight departed on time. Smooth ride for a prop-jet. Served an odd but somewhat tasty snack on the short flight. Back of plane appears to be Economy as there was an undrawn curtain between areas and the seats in the back are cloth instead of leather. Otherwise the seat size and pitch are exactly the same in both areas. Economy seats exit the plane first so it's difficult to see the advantage of business seating (if that's what it was.) Friendly efficient flight attendants able to whip out meal and beverage service on a 30 mins flight.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","B Stevens","Canada","2012-03-14","Vancouver to Phuket via Seoul. Very happy with the flight. Decent food entertainment and good seat pitch for economy. Will definitely fly KA again.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Richard Nest","United States","2012-03-14","A380 JFK-INC. Perfect plane but the product was very disappointing. Meals are a disgrace small unappealing and rushed. Minuscule wine glasses matched the portions. On all 4 flights a bloody mary order created chaos and each time was served without vodka. Amenities kit is an embarrassment with not even sleep masks. Passengers were an afterthought for the crew. Flights were 1/3 full I cannot imagine a full business class service.","","","Business Class","","3.0","3.0","2.0","1.0","3.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","KG Curwen","United States","2012-12-31","Flew from Santiago to Los Angeles on B767 Dec 2012. Very pleasant flight much nicer than commercial US airlines. Free food and wine of good quality. Would try to fly this airline where available.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Kris Millz","United States","2014-08-14","My review echoes that of everyone here. Arrived at 3.40am for a 5.30am flight from Trinidad to Grenada. Line was out the door to check in. Apparently the computers broke down which had been occurring all week according to staff. The staff seemed frustrated with their own system indicative that this is common. Check in and ticketing are two different lines which makes no sense. Finally get to my gate. Flight delayed 1 hour. I get it we're in the Caribbean it rains has unpredictable weather but an explanation would be nice. I finally arrive in Grenada but my luggage doesn't. I received no communication about my luggage. When I called no one picked up the phone (maybe a problem with the airport and not LIAT itself) and when I called corporate I got a busy signal. Finally had to go to the airport a couple days later hoping that my luggage had come in. I want to point out that I am not a complainer I generally only write good reviews but this airline. Well you'll find out because it's basically the only Caribbean airline. My advice arrive super early (3 hours or more) to make sure your luggage is the first to arrive.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","N Sutherland","United Kingdom","2011-11-04","Luang Prabang-Vientiane. Lot's of problems trying to use my foreign cards on their website. Super little airline with a modern fleet. Because it's Laos don't expect them to run to a strict timetable. They'll quite happily hold a flight (in my case for nearly 2 hours) waiting for late connecting flights to arrive and allowing those passengers to make their connections. It's a good consideration for the 5 or 10 passengers connecting and a minor inconvenience for the 40 waiting in the lounge.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Eric Gonzalez","United States","2012-12-30","Impossible to book a seat even though the plane showed plenty of available seats on the web page and the web interface pretended it was allowing the booking of seats. I was traveling with my wife and 4 year old boy we ended in separate areas of the plane. The rest of the services similar to other airlines in the same route so not booking again with LAN. Unfortunately there is no score for the booking services that can be rated here.","","","Economy","","2.0","4.0","4.0","4.0","3.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","S Charlery","","2014-07-31","LIAT is the most unreliable airline I have travelled on. My family and I booked our flights from St. Croix to St. Lucia. Firstly my parents' who had booked their flights over a month in advance of their trip were only advised via email that their flight had been changed to the date prior to the expected departure. There was no courtesy call to my parents explaining the purpose of the change or to apologize for the delay. In any event I took a chance and booked my trip to St. Lucia to attend a family member's funeral. Fortunately I made it to St. Lucia just a few minutes late but not without hassle. I arrived at the airport in Puerto Rico at about 9.30 am. There were several persons waiting to check in. They told me that their flight had been cancelled the previous day and that they were asked to come in today to travel on the same flight that I was travelling. We waited and waited at the desk. It was not until over two hours later that an agent came to the desk and checked us in. The flight was about ten minutes late and we proceeded to our destination. Today is my return flight. I've been at the airport from 7 am waiting on my 8.05 am flight to arrive. It is now 12.30 pm. We were only advised that the flight was delayed upon arrival. Upon asking about the status of the flight I was first informed that it would arrive at 10.30 am then 11.45 am then 12.15 pm and now 1.30 pm. I'm supposed to catch a connecting flight in Antigua but although not on my itinerary the LIAT rep has advised that the flight will be going to my destination and I will not need to disembark until then. Let's see how that turns out! We were provided with breakfast. It is now 5 hours from check in and LIAT's supervisor has advised that we won't be provided with lunch. It's only upon request that we're provided with information regarding the status of the flight or compensation for the delay. I have to reiterate that this is the worst airline ever. They really need some competition. They take advantage of their customers and so little to no courtesy to them. This may very well be the last time I travel on LIAT.","","","Economy","","","2.0","2.0","0.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Tom Baul","United Kingdom","2011-08-31","Luang Prabang to Hanoi. I was impressed. The plane was modern seemingly brand new ATR. Food onboard was odd but nice and the crew efficient.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Beryl Fisher","Australia","2012-03-12","Brisbane to Seoul overnight stay-Toronto return. Staff were courteous and efficient. Food above standard seats had plenty of leg room. The Transfer desk at Incheon was helpful. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Sumi","Brazil","2012-12-23","I have logged 23 flights with LAN the last one being SCL-PMC-PUQ. Impossible to choose a seat during online check-in (all seats taken even though I was the 3rd person to check-in). On some other routes I paid a higher fare (2x the normal one) to be able to pre-book a seat but my seat was changed by LAN. Rude attendants at the counter in SCL. Service from flight attendants vary wildly: on this flight one FA was extremely friendly but the other one seemed annoyed. Food beverages and IFE all OK.","","","Economy","","3.0","4.0","3.0","4.0","4.0","","","2.0","0"
"liat","/airline-reviews/liat","LIAT customer review","John Heavner","United States","2014-07-17","My girlfriend and I flew LIAT from into St. Maarten w/ connecting flight to Dominica on 7 July 2014. No problems everything was on time and the flight was comfortable. Returning was a different matter. We were grounded in Antigua because of a problem with the air conditioning system laid over two hours and received no updates or information while waiting. After an hour I demanded some update from someone only to find that they had already sent many passengers on to San Juan the announcement was in French. If I hadn't been proactive my girlfriend and I might have missed the second plane. After we arrived the 15 remaining received an apology and nothing else. By that time most had lost their connecting flights to the US and were forced to stay the night at our own expense. I will avoid this airline in the future if I can.","","","Economy","","2.0","2.0","1.0","3.0","0.0","","","3.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Ben Williams","Vietnam","2011-07-25","Always a pleasure to fly in the turbo-prop ATR's. Cabin crew always polite interesting snacks on the Vientiane- Hanoi run and the particularly delightful and free Lao Beer. Sometimes a bit difficult to understand the accent of the flight crew. Great at check-in and immigration due to the small number of passengers carried on the aircraft certainly avoids the long waits experienced on the jets. It's an interesting and most pleasant experience and I do not hesitate to recommend Laos Airlines to travellers on the short haul flights. Definitely my favourite way to go between Laos and Vietnam and for domestic flights within Laos.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Newton","United Kingdom","2012-03-10","LHR to AKL via Seoul return. Excellent in all respects flights were on time leg room acceptable and the stewardesses most attentive. Inflight entertainment good. Stopover in Seoul on way back in Hyatt Regency with vouchers for dinner breakfast and a drink at the airport. I will use them again and recommend the airline.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Baxter","United Kingdom","2012-12-18","Madrid to Lima on B767-300ER. Able to use Iberia VIP lounge at Madrid which is excellent. Flight left on time. Business cabin feels a bit cramped on 767. Seats very comfortable for sitting but too narrow when flat - I'm not very tall and struggled to lie on my side. Food and wine good.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","N Birch","United Kingdom","2014-07-17","Having read LIAT's reviews I was dreading flying with them. However our experience was excellent. We flew in a new plane from St Lucia to Dominica. I booked 6 months in advance there were no schedule changes. The flight was on time. The customer service was friendly and helpful. The price was good. I couldn't fault the service. Hopefully the company's new planes will help it to continue to improve.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Tim Short","Australia","2011-07-14","Luang Prabang-Chiang Mai. Brand new ATR very clean and comfortable. Served strange chicken roll cake and soft drink or beer. Quite hard to understand the cabin and flight crew sometimes but felt very safe and departed/arrived early. Flights pretty expensive considering length of flight and general Lao prices.","","","Economy","","7.0","","","","","","","1.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Parish","United Kingdom","2012-03-09","Had a great flight to Seoul and then a transfer onto Auckland. Cannot fault them return journey was just as good and excellent. One thing however is that food onboard is not that good.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Carlos","Canada","2012-03-08","JFK-ICN Economy. A380 is very roomy inflight service is excellent very good food. IFE with very good film options. Very good idea to have a duty free shop at the rear of the plane as it also has lots of room if you want to stretch a bit during such a long flight. Cabin crew very professional and courteous. Yes we can say that ""excellence in flight"" is the right logo for Korean Air.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Chris Dore","United Kingdom","2012-12-13","AEP-USH Airbus A320. Flight itself very good on a clean aircraft. Departure and arrival on time. Two meals served. Both snacks. One supposedly breakfast was chocolate biscuits!","","","Economy","","8.0","5.0","4.0","2.0","0.0","","","2.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Roots Stephen","Angola","2014-07-06","I was apprehensive before my recent flights with LIAT after reading these reviews. However I have to say that both flights were reasonably on time and quite pleasant. My bag did not make it today from St. Vincent to Barbados but it has just been delivered to my hotel so no worries. The tickets are expensive for the distance you fly but there is no other option. The Caribbean needs another airline to provide some competition.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","3.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","P Drury","Vietnam","2011-05-04","Clean bright cabin Ho Chi Minh-Pakse. Going out we were served a box lunch coming back adequate snack box for early morning. Excellent service smooth check in and on schedule! I certainly would choose them over Vietnam Airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Burton","United Kingdom","2012-03-05","LHR to MEL return. First time flying with this airline and found them to be very good. Check-in on all legs excellent staff very helpful. Seat as you would expect in economy. Food was acceptable. AVOD reasonable but could be extended. Staff were polite and helpful. Bathrooms kept spotless. The layover on the return leg at the Hyatt Regency Incheon was delightful. I will certainly be using this airline again.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","A Douas","Greece","2012-02-23","TIP-ATH. A very comfortable flight on leather seats on new CRJ-900. Breakfast well served with a generous portion. Service went smoothly and efficiently crew were English speaking. Plane interior clean. Flight left on time and seemingly no worries about cent for cent baggage weight checking. All in all a very pleasant experience.","","","Economy","","9.0","","","","","","","1.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Reid","New Zealand","2012-12-13","Just flown LAN on a return trip via Santiago to Buenos Aires. No complaints about this airline. Check in was smooth at all points and the staff pleasant and accommodating. Planes left on time and the announcements were clearly made when in English. My only problem was they did not issue an arrival card on the return sector even if napping it could have been placed in the seat pocket as others have done. Would also like to have been offered more fluid while airborne.","","","Economy","","8.0","5.0","4.0","4.0","2.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","J Bell","United States","2014-06-16","Just flew from San Juan to Antigua with tickets booked months ago only to find the first of year our non stop flight had become a puddle jumper stopping in Guadalupe and Dominque before reaching Antigua so we missed one whole day on the front end of our trip to an all inclusive. At the ticket counter I questioned this change and the agent said ""we contacted you"" which they did not. I had to go back and ask about our outbound flight. (she didn't mention that flight had changed also). So rather than leave at 10 am the following Sunday we had to leave at 4am arriving Dominque at 7.30am. The plane broke down in Barbados so we didn't fly out until 1.30pm causing us to miss our connection in San Juan. They offered no assistance whatsoever. No hotel voucher no food no rebook for next day flight. Nothing. They told me to go to the JetBlue desk and maybe they could help me. We wound up staying the night on both ends of flight in San Juan thanks to LIAT.","","","Economy","","","1.0","3.0","0.0","0.0","","","0.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Christian Jaensch","Austria","2011-04-11","LPQ-BKK economy. Modern aircraft but beware be early on the morning-flight to BKK. We left half an hour early! They told us to be there two hours before the flight and they were right! Complementary meal on the flight is somewhat funny - not sure if it was made of real stuff. Flight attendant was beautifully dressed.","","","Economy","","4.0","","","","","","","1.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","B Staples","Australia","2011-02-28","Vientiane - Bangkok. The service was great modern ATR aircraft seats comfortable and flight was smooth. I received a complimentary meal and drink. Arrived little late. Would definitely fly again. Don't book on airline website very expensive compared to using ticket sellers in Thailand and Laos. Always compare first.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Savva","Australia","2012-03-05","Flew Tokyo-Seoul with in economy. Check-in was quick and efficient. Inflight entertainment and service were exceptional on a busy B747 both ways. For such a short international flight less than 2 hours Korean did a very good job.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","Steve Flint","United Kingdom","2010-07-31","TIP-BEN on a nearly new Canadair regional jet with leather seats and decent pitch. Very happy with the short flight. New terminals are being built at both ends - sorely needed. Otherwise would fly them again","","","Economy","","9.0","","","","","","","1.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Paul Pritchard","United Kingdom","2012-12-12","Santiago [Chile] to Madrid 15/11/2012 in seat 31C. Enough leg room for a tall person. FA's attentive and friendly. Good meals and plenty of drinks throughout the flight. You would be better flying with LAN than Iberia on this route as the 'plane was in good condition and seat choice is honoured.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Christine Hollenberg","Canada","2014-05-20","The worst airline I have flown. Complete chaos in the boarding area when we arrived. No announcements and extremely rude staff. I was asked to gate check my carry on bag and reassured that it would stay on the plane to make it to my final destination - it didn't . There were no follow up calls the baggage service email generated an auto return because of a ""full mail box"". Generally the most miserable experience imaginable. Fly any other airline!","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Debbe Patterson","Canada","2011-02-11","Vientiane to Pakse and Pakse to Vientiane and onto Bangkok. Flights were on time clean friendly my luggage arrived with me. They are little prop planes.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","L Marquez","United States","2012-02-23","JFK-MNL via ICN. Warmly welcomed onboard by friendly flight attendants. Economy seats were basic each seat had it's own screen. Footrests on the bottom of the seat a small detail but again necessary for long- haul flights. Inflight service began an hour after takeoff. Main course consisted of western meal and the traditional Korean. The ICN-MNL flight was the same great experience.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","Peter Thackray","","2010-03-27","TIP-BEN original flight cancelled and finally took off nearly 6 hours later than originally planned. CRJ900 very good with comfy seats. Trolley Service was hot or cold non-alcoholic drinks and a small cake/biscuit. Flying time just over 1 hour. Had to identify luggage on the tarmac prior to boarding the aircraft. Some of the other aircraft did not look quite so modern it has to be said.","","","","","2.0","","","","","","","","0"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","G Rake","","2009-09-09","Manchester - Tripoli. Late leaving Manchester due out at 12.45 and eventually left at around 2pm. Smallish plane two seats either side of the aisle but hardly anyone on board so plenty of room. Plane was new and the experience was fine cabin crew were helpful and friendly and food was good. No video screens or music so take your own or a book. Will be using this route again.","","","","","4.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Paul Watling","United Kingdom","2012-12-08","Flew PPT - SCL - BUE - IGR. Once airborne all 3 flights were good. Check in though was chaotic each time with at least 1 hr waiting [2 hours in Papeete]. Flight from Papeete to SCL (ETD 2350) was 15 hrs late due to weather in pacific. Only advised at the airport 1 hr prior to scheduled take off. Check in staff handed us with a letter advising due to weather conditions not their responsibility and told us to find our own overnight accommodation and check with them at 0800 the next morning. Abysmal customer service. Also specific seats booked and confirmed in advance were never ever the ones available when checking in.","","","Economy","","6.0","4.0","1.0","4.0","3.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Mike Coscia","United States","2014-05-05","Horrible customer service. Price per ticket BGI-POS through SVD (1 stop) quoted in Barbados dollars yet charged in USD. Rushed boarding unfriendly lazy flight attendant who yelled at passengers no inflight service whatsoever. Dirty seats loud airplane (Dash-8) and hardly any announcements from the pilots. Very crude rude rushed and absolute most horrible service I've ever experienced.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","K Goldsmith","New Zealand","2011-02-09","Vientiane to Chiang Mai - turbo prop plane very modern flight friendly staff - had a little snack - would fly again!","","","Economy","","9.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Tom Hill","Vietnam","2011-02-06","Short flight HAN to LPQ. Sparkling ATR77 with charming and helpful attendants. A tasty snack served.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Miller","Thailand","2012-02-21","BKK-ICN and ICN-LAX in Prestige class. Both aircraft had lie flat seats good AVOD and good food. FA was gracious and helpful. After a long 5-hour layover in ICN I boarded the A380. I was in the first row upstairs and don't recommend that location as there's a lot of light and a bit of toilet and lounge traffic. The entire upper deck of the A380 is Business class seats.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","Glynn Repton","","2009-09-07","Madrid to Tripoli CRJ900. No delays at Check-in however aircraft was parked some distance from the terminal and we had to wait for some time on a bus before a 5 minute journey to the plane. The plane was new-looking if a little small. Not full - I had a row of two seats to myself. The cabin crew were serious-looking but quite friendly. After take-off juices and a hot meal of smoked salmon and vegetables was served - delicious. No alcohol as it's illegal in Libya. Arrival in Tripoli hassle-free. The customs guys in Tripoli airport are another story.","","","","","4.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Perrin","Brazil","2012-12-05","SCL-GIG A320 Dec 3rd. Seat 20J. Extremely messy check-in. We arrived 2 hours before take off. The line was huge all international flights together. As our e-tickets were TAM ones we were not allowed to web or even pre check-in. It took us 1hr 20 mins to be checked in to find our seats had been taken and we were separated. Food on board was not sufficient for a more than 4 hours flight. Beverages were good and crew offered them many times.","","","Economy","","3.0","2.0","4.0","3.0","3.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","A Péretié","United Kingdom","2014-05-01","We travelled to the British Virgin Islands from 20th - 29th April 2014. We flew LIAT from Antigua (ANU) to Tortola (EIS) and on our inbound flight from EIS to Barbados (BGI) for our flight back to London. The only positive thing is that we didn't lose our luggage. Now for the downside: Upon booking our tickets we had no idea (and only discovered once onboard the LIAT aircraft) that they were stopping at numerous islands before arriving at our destination meaning a flight that would take 20 mins would end up taking 1.5 hrs. After an 8hr flight from London we landed at ANU and discovered we were going through St Maarten before Tortola. We took off 30mins late for no apparent reason. In St Maarten the wait was supposed to be 15 mins…we waited 1hr. There was no air conditioning during that hour. The way back was much worse. What would have been a 2hr flight took 5hrs. It took us 5hrs to fly from Tortola to Barbados because we did Tortola-St Maarten. St Maarten-St Kitts. St-Kitts-Antigua. Antigua-Barbados. The flight from ANU-BGI is 1.5 hrs and we asked for food on board - no food. On that same flight the toilets didn't work. The staff weren't kind and warm. Next time we'll be flying via a private company much less expensive more reliable and quicker.","","","Economy","","1.0","2.0","2.0","1.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","C Per","Italy","2011-01-24","I have used Lao Airlines in three occasions (Luang Namtha – Vientiane; Vientiane – Pakse; Pakse – Siem Reap) and enjoyed flying with them. The airplanes are relatively small but the limited length of the flights avoids any discomfort. They are also clean and with a funny design. Hostesses and stewards are nice and food is ok.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","N J Bayley","United Kingdom","2012-02-08","No significant delays on any of the 4 flights on my return journey to NZ. Friendly efficient and courteous staff. Clean plane / facilities and as comfortable as an economy seat can be for a long haul flight! The over- night stopover in Seoul was a pleasure - very efficiently organised at both the airport and the hotel. My only grumble would be with the inflight food which was both boring and tasteless. I know it's an Asian airline but surely there's only so many times you can be offered seaweed soup!","","","Economy","","8.0","3.0","5.0","2.0","5.0","","","4.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","E Benosman","","2009-07-15","I had three flights with Libyan Airlines in three days - Tripoli to Tunis return then Tripoli to Malta. No problem regarding check in everything fine and staff were friendly and helpful. My complaint is about the price which I think was ridiculous - Tripoli to Tunis return LD332 and its only one hour flight : Tripoli- Malta cost me LD 275.","","","","","3.0","","","","","","","","0"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","H Thompson","","2009-05-12","Manchester to Tripoli Airbus A320. Plane was a little old and tired looking. Only 15 passengers on board and I was the only one in Business Class. Seats were OK food was fine. The flight took off on time and arrived in Tripoli on time. Based on costs and timings this was very good value compared to British Airways.","","","","","3.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Scott Turner","Australia","2012-11-20","Travelled SYD-AKL-SCL-LIM-CUZ-LIM-IGU-AEP-SCL-SYD over 3 weeks in October. All flights on time aircraft clean and comfortable. Food and service very good calm and efficient. In flight entertainment on international legs is great with a wide selection and domestically the pop down screens show a comedy sketch that kept everyone entertained. I would recommend this airline for all flights to and within South America.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","X Jacquenet","Chile","2012-11-20","Santiago to Sydney one hour and a half of waiting at the business class check in counter (with no explanation) then flight delayed. Almost nothing to eat in the lounge. Customer Service sent me the same letter of excuses they would use for any type of complaint. Add to that that the IFE is very poor and you understand that the fact that the rest was ok is not enough to compensate the lack of service.","","","Business Class","","3.0","4.0","3.0","3.0","2.0","","","2.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Mary Ann Springthorpe","United States","2014-03-13","Horrible customer service. Flight delayed from Dominica to San Juan yet no announcement made. No agents anywhere in site. Finally had to ask security to have an agent come to speak with us. Instead of a person the loudspeaker then came on with announcement only telling of delay. No specifics at all. Called LIAT in Antigua only to be told had to speak to my agent here. Since he was still invisible given local number which was not available without calling corporate. Just praying to get out today without having to spend an extra night trying to get to Atlanta.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","J Roscoe","Indonesia","2015-08-01","The flight was shown as on-time but when I approached the desk and was told by staff it was delayed by 10 minutes, then told 20 minutes, an hour later we were asked to walk to another gate to a replacement plane. Once seated another passenger showed me his boarding pass that was the same seat as mine. The cabin crew tried telling me I was in the wrong seat, despite me showing my pass that she claimed was one row. I pointed out that row was already full, and I offered to move to the adjacent seat next seat. No explanation or was forthcoming for duplicate boarding passes. ","","Solo Leisure","Economy","Jakarta to Bengkulu","1.0","1.0","1.0","1.0","","1.0","","2.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","D Kerruish","Australia","2010-09-07","Luang Prabang to Hanoi. My partner and I were both unwell prior to this flight so weren't looking forward to it. Simple check-in friendly crew and smooth flight even when landing at Hanoi in a typical afternoon storm. The plane was a clean and new ATR.","","","Economy","","9.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","D Bianco","United States","2010-08-10","Hanoi - Luang Prabang Luang Prabang - Chang Mai. Aircraft clean and modern. FA's friendly and professional. Although both flights were only about an hour long we were served a rather good meal and drinks.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Walker","Australia","2012-02-08","LHR-SYD Economy class with my husband and 22 month old son. Checked in 2 hrs prior to departure after 30 minutes in line we found we had been assigned seats in different rows. We boarded only to sit on the tarmac for an hour. After take off my son became ill I pressed the buzzer for help and the stewardess arranged to get him to the medical centre in the airport after disembarking. When getting back on the flight we saw 3 side seats free however just before we took off another couple swapped their seats and took them. My husband had no inflight entertainment and it was unable to be fixed. As the plane began to descend into Sydney we were moved to Business class (which was 75% empty) so that quarantine could talk to us before we got off the plane. I can safely say that after my nearly 15 years in the travel industry I have never experienced such bad service.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Ron Major","Australia","2012-02-08","BNE-LHR and return CDG-BNE. Both flights stopped overnight at the Hyatt Regency Incheon courtesy of KAL. The organization at Incheon airport was swift and efficient. Flights from and to BNE were by Airbus 330-300 from and to Incheon by Boeing 747-400. Airbus was comfortable with an excellent AVOD system while the Boeing was not as comfortable and the AVOD not up to the standard of the Airbus. Meals on all legs were average we were given a choice of Korean or Western and only one choice in each. Still at the price we obtained the fare KAL has to economise somewhere. No in-between meal snacks but plenty of water and juice. The real drawback was during daylight legs of the flights when the meals had been cleared away the cabin crew darkened the cabin insisting blinds be drawn.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","G Misioch","","2009-02-09","TUN-TIP. Check-in at Tunis was efficient and staff generally friendly. Boarding at the gate was chaotic. While on the runway the plastic emergency exit covering came off. The pilot came and put it back on. Plane then proceeded with take-off. The food was standard and staff friendliness on board ok although only with limited English skills. Onboard announcements were in Arabic only. The interior was worn emergency cards in seat pockets were still from the former owner of the plane a defunct French airline.","","","","","2.0","","","","","","","","0"
"liat","/airline-reviews/liat","LIAT customer review","N Hockey","United Kingdom","2014-02-17","Looks like most of LIAT reviews are only done when there is a problem. We flew Barbados to St Vincent return and both flights were good. Out was on time and bags OK with full plane. Back was early - landed immigration and bags 15 minutes before scheduled landing time!","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","3.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","William Lay","Indonesia","2015-06-17","Flying Lion Air (operated by Wings Abadi Air) from Kupang to Atambua on 16th June. It was nice journey onboard although it is a short flight. New ATR72-600 had quite nice legroom. Price was very affordable. Flight attendants have nice uniforms accompanied by wonderful smile. I will recommend and choose Wings Air in short flight again.","ATR72-600","Solo Leisure","Economy","Kupang to Atambua","7.0","3.0","5.0","","","3.0","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Brian Pratama","Indonesia","2014-08-28","Flown with Lion Air CGK-SIN-CGK on 22 and 24 respectively using their (rather) new single isle Boeing 737-900. Flown with about almost 1.5 hours of delay for the return leg but it is Changi so I won't complain. What I notice about this airline is that they provide more (just a little more) room for International flights. Had no problem fitting in my legs (I am 184cm tall) a little cramped but nothing compared to my last CGK-DPS-CGK flight. That being mentioned I can't actually say much about the level of comfort that I get from LCCs you get what you pay! Now lowering down my standard to the level of LCCs Lion Air is a pleasant airline to fly with. What they can do to improve passenger satisfaction is to improve their punctuality. Lion Air has been the master of all delayed flights and with their new 700 aircraft's in order they can improve their means of operation too.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","3.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","A Grant","United Kingdom","2010-01-07","Siem Reap to Pakse. Very happy with this flight. We were not sure what to expect but the plane ATR-72 500 was very clean with new upholstery and plenty of leg room. Not that leg room was an issue with only 16 people on board. The flight is 40 minutes and was on time a free snack was served shortly after take-off and a bottle of water which was good given the flight duration was so short.","","","Economy","","9.0","","","","","","","4.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","B Quigley","","2008-12-31","Manchester to Tripoli. The ticket said departure was 11.45am. At check-in time there was no check-in open and it transpired that the plane was scheduled to leave at 4pm - so check-in wouldn't be open for another 3 hours. In the end the plane left at 5.25pm. So pre-flying was an absolute nightmare. However once on board things were much better. Nice food and drink (no alcohol unfortunately) and the cabin crew attentive and friendly. But unfortunately it took ages for the bags to appear once we arrived in Tripoli. So to sum up Libyan Arab Airlines seem to be good in the air. Not so good on the ground.","","","","","3.0","","","","","","","","0"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","B Quigley","","2008-12-11","Tripoli to Manchester. The plane took off an hour late - so not a great start. But once onboard there were no problems. Staff friendly food was ok - a bit too many sweets and the seats were comfortable enough. All in all an ok experience. It's by far the cheapest option to get to Manchester so I'll probably be using it again in the future.","","","","","3.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D MacDonald","United Kingdom","2012-11-15","Buenos Aires to Santiago on new 787. Nice cabin and great IFE but when all is said and done its just like being on any other aircraft (apart from electric window blinds which despite being fully dimmed still let a lot of sunlight in). Crew were pleasant snack and drinks served. Overall a good experience plus arrived 20 minutes early. Only negative both my British Airways Gold Baggage tags were missing when I reclaimed my baggage and it was obvious the cases had not been treated with much care.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Kevin Menhinick","United Kingdom","2014-02-14","I have been travelling to Dominica for nearly 40 years and for nearly all of that time the only internal carrier have been LIAT. Hence they have had a monopoly for nearly all of that time. As a result they simply do not care about their passengers and treat them appallingly. For the last few years our luggage has always been left behind in Antigua and on this latest occasion it took 2 days to get it back. I had to hire a car to pick up our luggage. On our journey back from Dominica to Antigua my wife and I checked in early in fact we were the second people to check in. Despite this we had seats 5D and 15A! They had for some inconceivable reason deliberately split us up! We were not the only ones. Nearly all couples had been split up. When I mentioned this to the stewardess all she said was: ""Stop stressing stop stressing!"" There was no apology or explanation. Not only was the seating allocation totally incompetent it could also be construed as attempting to deliberately upset the passengers.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Nuti Damrongphatr","Singapore","2014-04-15","Bangkok (Don Mueang) - Hat Yai return with Thai Lion Air. A mix experience from pleasant to fair enough. Booking system and online check - in fine their website is easy. Staff very friendly polite and professional. Aircraft is brand new 737-900er with Sky interior look nice and exit row are comfortable. On the return flight my preferred seat request is refused despite it being available regular seat are tight cramp and very uncomfortable. Hot meal sold on board had run out  only instant noodle or snack available. Crew are apologetic with the problem and tried to accommodate other request. Punctuality is perfect. Expense wise their fare are cheap and include all those miscellaneous cost (eg. tax and VAT) 15kgs load luggage free. Will not hesitate to fly them again at this cost and level of service.","","","Economy","","7.0","1.0","4.0","1.0","1.0","","","5.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Rob Mason","New Zealand","2009-12-29","Pakse to Vientiane nice new aircraft on time good service would be happy to fly again with this airline.","","","Economy","","8.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","D Shvechikhin","Ukraine","2009-12-20","BKK-VTE - very clean cabin and good service very friendly and helpful staff. Departure and arrival on time.","","","Economy","","5.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Han","South Korea","2012-01-31","ICN-KIX-GUM and GUM-ICN return both Economy. Travelled to Guam on an A330-300 which was well equipped with newer personal video-on-demand system and comfortable seats but return trip to Incheon on an old B747-400 was much less comfortable with terrible breakfast. We were offered a light meal during ICN- KIX and a dinner during KIX-GUM and both were good. Attendants were courteous and kind as were always. Check-in was quicker than expected at both ICN and GUM. Ground crew at KIX were attentive too.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","B Quigley","","2008-12-11","Tripoli to Manchester. The plane took off an hour late - so not a great start. But once onboard there were no problems. Staff friendly food was ok - a bit too many sweets and the seats were comfortable enough. All in all an ok experience. It's by far the cheapest option to get to Manchester so I'll probably be using it again in the future.","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Kyle Davis","United States","2012-11-13","Our flight was late from Cusco to Lima causing us to miss our connecting flight to Iquitos. They put us on another flight which departed 5 hours later and gave us vouchers which they said could be used for a free meal at any of the restaurants while we waited. We had lunch at a cafe near our gate and when presenting our vouchers we were told they were not valid because we did not present them before we ordered. A LAN associate was called over and told us there was nothing they could do and we were stuck with a $60 bill on top of being delayed 5 hours. I will never fly this airline again.","","","Business Class","","","3.0","1.0","3.0","0.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","S Woodley","British Virgin Islands","2014-02-03","Left EIS Sunday 22 Dec 6.30 pm due to arrive SVG 10.30 pm. Delays in both St. Martin and Dominica. No explanation or updates. Finally reboarded (after going through security check every single time) at 10.30 due to arrive SVG at 11.30 or so. While in the air was told by the pilot that SVG was ""closed"" so had to go to Trinidad. Arrived 1.30 am. Had to pick up bags at baggage claim. Told to go to ""Gate 19"" by 3.00 for check-in. I assumed they meant 3.00pm but no 3.00 am. Of course no one at the gate and it was finally ""manned"" at 4.00 am. Gave us 5 USD food voucher at about 4.00 am. THAT makes sense! Finally LIAT staff arrived at 5.00 to issue boarding passes and told us to go to gate A. Went to gate A and found out that all flights told to go to gate A for a 6.00 am departure. Appalling customer service. On the way back home was just as nightmarish with a stop and layover in Antigua. No one around to tell us anything and after a 5 hour delay the plane appeared and we boarded.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Tercon Bojan","Singapore","2014-03-30","Not that I expect much from LCCs however my Lion Air flight from Bali to Yogyakarta was Bad. Terrible online system. Difficult to make payment with non-Indonesian credit card. Cannot select seats online and no online check-in. Disorganized at airport in Bali where they basically re-entered all the data while checking in. Delayed flights. Onboard the absolute smallest legroom I've ever seen. Thankfully there are some positives as well: they have new 737-900ER's with Sky Interiors the flights are short and cheap and flight attendants have nice uniforms accompanied by wonderful smiles. For the rest they have a lot of work to do to be able to compete with Air Asia.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Andrew Leckie","Australia","2009-10-21","Luang Prabang to Siem Reap on a 70 seat turbo-prop. The plane was clean service fine flight comfortable. Short stop in Savannakhet and arrived in Siem Reap 30 minutes early.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Christopher Ward","United Kingdom","2012-01-28","Auckland via Seoul from Heathrow. The breakfast selection was very poor in that the only breakfast available was Korean. I think this is very poor as they should have catered to accommodate passenger requirements. The landing time to connection flight was only an hour and in that time you have to get through their internal security checks which takes up a lot of that time. So if you are thinking of getting your duty free you will not have allot of time as the connecting flight was delayed a little to accommodate the late passengers that was held up by internal security checks. Apart from that the rest of the flight was very good.","","","Economy","","8.0","4.0","4.0","2.0","5.0","","","4.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","A Maher","","2007-05-03","Tripoli to Bengazi. A one hour flight that turned into a dreadful 4 hour experience. 1.5 hours late sitting inside the domestic terminal with no reason whatsoever. Bussed to the plane which was a 727-200 that looks like a dead bird from the outside and was very hot from the inside. Torn and non adjustable seats tables kept opening and no seat number assigned to passengers - serve yourself! Before take off the captain explained why the AC was not working well the APU on the aircraft was not working. Long story short - I am a very frequent flyer but flying on that old 722 gave me the creeps!","","","","","","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Keith Williams","United Kingdom","2012-11-12","Flew CUS-LIM on a A319 then LIM-GYE on a B767. While the A319 was fairly full the B767 was only about one third full so plenty of room to spread. Leg room reasonable and seat fine for two hour flight. Soft drinks provided along with better meal than we had expected. Good range of Audio Albums available - much better than I have had on some long-haul Business flights.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Keith Williams","United Kingdom","2012-11-12","Flew GYE-MAD on a B767. Excellent service but I wish they would not serve the meal just after take off. While some people may want to eat and settle down I prefer to relax a little first. Food good but all served at once which means the main course was cooling by the time we got to it. Same with breakfast - the omelette was tepid by the time I eat it. Plenty of room with a fully flat horizontal bed but I must admit this was not very comfortable. I did sleep but not that well.","","","Business Class","","6.0","2.0","4.0","4.0","4.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","C Peabod","United States","2014-01-21","Flew yesterday from SXM to St Kitts. Was charged $120 for extra luggage because carry on was too heavy and then saw others on the plane with carry ons that did not even fit in overhead and they were allowed to leave it in the leg room area! We were told as we were boarding that seat assignments didn't apply and that we were to sit in the first available seat and then the flight attendants started moving people around based on where they were flying to while we sat in a hot plane! They moved one couple two times. The attendants were very rude. They didn't bother giving us immigration forms so we had to fill them out in line. Would rather charter a flight.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","A Kusnierczak","Thailand","2014-03-18","It was nice journey onboard Thai Lion Air (SL8201) on route Kuala Lumpur to Bangkok Don Mueang. New Boeing 737-900 had not enough legroom but it was quite nice. The problem was that our flight was delayed about 15 h and there was no any announcement about it. Another problem is that during booking I couldn't choose my seat or check-in online. Price was very affordable. I will recommend and choose Thai Lion Air again.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Vannaseng Ounalom","Laos","2009-09-14","Vientiane-Luang Prabang return. Short flight only 40 minutes. First flight was flown with new ATR72-500. Nice leather seats. Very cold air conditioning. Serve only a glass of water (last time was cookie and water ) clean cabin with friendly crew. The return flight was by MA60 delayed about 20 minutes. The same served with a glass of water and serviced by friendly crews.","","","Economy","","6.0","","","","","","","4.0","1"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Vannaseng Ounalom","Laos","2009-09-07","Bangkok-Vientiane. The aircraft was clean a new ATR72-500. Tuna sandwich with some choices of drinks. FAs were helpful and kind.","","","Economy","","8.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Jordan","New Zealand","2012-01-27","New Zealand via Seoul layover to London Heathrow. As a high risk epileptic at check-in my needs were explained considered and my service was exemplary from there on an upgrade to allow me to sleep fine food good service during the leg and the second / final leg I was given a full row again to accommodate my needs. Before my return Korean Air help desk staff contacted me and assisted me personally upon my return. A upgrade was again arranged wherein the service was once again excellent. Worth every penny they go the extra mile.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"libyan-airlines","/airline-reviews/libyan-airlines","Libyan Airlines customer review","Val Prinsep","","2005-11-14","11 Oct 05 Tripoli-Tunis Libyan Arab Airlines There are two terminals in Tripoli one domestic and the other international about 20Km and $20 apart. This one and-a-bit hour flight was due to leave at 1430. Be aware that when you fly on Libyan Arab Airlines you will be bussed to a very distressed 30 year old 727-200. We boarded the plane only half an hour late because of a “security” agent in dark glasses and an Armani- type suit (jacket draped over the shoulders) who laboriously checked documents of all passengers on the 40 degree tarmac. The interior of the plane was so hot probably 50 degrees) that the older passengers were dropping like flies which further delayed the departure by a couple of hours. Sitting beside me fanning himself at high speed (the interior was now like 120 large beserk butterflies) was a flight engineer for LN who explained that there were no spare parts for the Auxiliary Power Unit that provides the AC so that’s why it was hot. I thought that this was not the moment to ask if there could be similar spares shortages for the main engines. People perked up above 10000 feet when they recovered and the cabin crew were not as aggressive as they were on the ground. Your heart goes out to these folks who are on these planes it’s both unpleasant and dangerous work. The alternative to taking Libyan Arab Airlines to Tunis is a 12 hour bus ride.","","","","","","","","","","","","","0"
"liat","/airline-reviews/liat","LIAT customer review","James Zeigler","United States","2013-12-03","My wife and I were departing from our honeymoon in Antigua on Monday October 28th 2013 and were on flight 362 Just had a horrible experience with LIAT into and out of Antigua from San Juan in late November. 3 hours late loading in San Juan. Then we sat in the plane for over an hour while they attempted to file a flight plan. Return flight also delayed 3 hours causing us to miss connection in San Juan. In fact the first 5 flights to depart from Antigua on the last Sunday in November were delayed. There were feeble attempts to keep the pilots informed. When got to San Juan was informed that due to ""an illegal connection time"" LIAT was not responsible to do anything. Found out that LIAT requires a 3 hour connection time at San Juan. In other words if you are flying through San Juan you must allow for 3 or more hour for you connection to LIAT or they are not responsible. The inability of LIAT to manage their schedules or perform even reasonable levels of keeping customer informed makes me wonder what is happening with their aircraft maintenance. Frankly I would discourage anyone from flying LIAT.","","","Economy","","","4.0","1.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Damon Goodman-Anders","United Kingdom","2013-10-23","Flying LionAir (operated by Wings Abadi Air) from Bali to Komodo Airport on 7th Oct. What an absolute nightmare! It started 3 days before trying to re-confirm my flight with them as it has been booked 9 months earlier from the UK and I had an email advising slight schedule change the day earlier. We arrive at Bali airport to be met with chaos at check in most disorganised airline ever (and I have travelled many times in the Far East and Africa). It took about an hour to get to the front of the queue when we did the girl checking us in seemed to be having a few problems with the booking but eventually checked us in and took our baggage and issued our boarding passes. We arrive at the gate at the required time to be met again by chaos it appeared all Lion Air and Wings Air flights go from this gate I confirmed with desk clerk we were at the right gate and we sat down and waited the boarding time arrived and past I went back to the desk as we approached the departure time to again be told right gate please wait! The departure time now had passed and it was about an hour past departure time a few flights had been boarded but no news of ours none of the departure boards were working so again I went up for a third time to find out what was happening asked another person to be advised 'Flight Cancelled' and you have to go back to check in. I got the clerk to assist us back to the airline desk and we found out the flight had actually been cancelled the night before they never should have checked us in and took our luggage. The airline were not able to rebook us either on to another flight so we lost our trip to Komodo. The worst of it is we were not the only ones this had happened to it appears other people had been checked in onto flights that had also been cancelled to other destinations. I would not recommend.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","W Wu","Hong Kong","2013-10-23","Checked in the night before it simply said schedule changed and please call this number. Found out they had moved me onto the morning flight which was less than 12 hrs later. Now what would happen to people who do not online check-in I hate to fathom. I received no email or text regarding this change. Arrived at the airport the next morning and explained that I had a whole day planned in Yogyharata and because of this flight change I also would now have a 14 hr transit (instead of 2) in Denpasar. I was reasonable and asked for use of a lounge in Denpasar to wait it out. The counter staff explained that there was nothing else they could do because they do not have a lounge in Denpasar. I simply left it and will do any further talking with my feet.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Andrew Fleming","Ghana","2009-07-04","Vientiane to Hanoi route is a code share with Vietnam Airlines but if you book with Lao Airlines the price is significantly lower (though still a fair sum considering the distance). Equipment on this route was a new Chinese made Xian MA 60 aircraft. This turbo prop aircraft offers adequate comfort for its size in a 2-2 configuration throughout. Though there is apparently a business option on this route it is very difficult to see the benefit and indeed as the usual entry to the cabin is at the rear a seat at the back is preferable for many. Though the flight is just over an hour a reasonable box meal is served comprising a fresh sandwich (tuna on this flight) fruit a biscuit and a drink. In addition tea and coffee are served by the friendly crew. Coupled to this the check in process whilst entirely manual is reasonably swift Vientiane airport is small but pleasant and bags were delivered quite swiftly on arrival in Hanoi. My wife is not keen on small aircraft and said she would rather not fly this type of aircraft again; I on the other hand certainly would and can recommend Lao Airlines (who also have some jet ATR 72s in a fleet and no Russian antiques) to anyone.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Lynn","United States","2012-01-23","Chicago-Seoul-Manila. First flight from Chicago to Seoul was on a 747-4. 2nd flight Seoul to Manila was on a 777-3. Both flights offered personal TV's in the seat backs which was nice. The 777 was newer then the 747 however despite the 747's age it was still very clean and well kept. Staff on both flights were excellent. Always friendly and professional. I found the seats to be comfortable with a fair amount of leg room and good recline. The food on both flights was pretty good.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Jackman","United Kingdom","2012-11-01","We flew out to Lima on 15th Oct (LA2706) and back 2 weeks later on LA2706. On the way over our entertainment system worked only for a couple of hours and then seized up. On the way back neither mine nor my husband's systems worked. We complained and after trying new headphones the problem was not solved. FA shrugged his shoulders and said he could not do anything so we sat with blank screens for 13 hrs. At breakfast not served any tea yet passengers on the opposite side of plane had tea. FA's were rude. My husband also alerted one of them to a plumbing problem in the toilet but instead of trying to look into the problem she just seemed unconcerned. The food on board was tasteless and cold. Our luggage on one internal flight did not arrive with us and came few hours later on another flight yet no explanations was offered initially. I will never want to use LAN again.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","C Burns","Canada","2013-12-02","My wife and I were departing from our honeymoon in Antigua on Monday October 28th 2013 and were on flight 362 from Antigua to Puerto Rico which was a direct flight to San Juan. The flight was delayed however once on the aircraft an announcement was made that we were stopping in St. Kitts on our way to San Juan but not five minutes later we were told that we were now going south to Dominica. We arrived in Dominica at which time a grand total of 8 passengers boarded the plane. We were then told that we had to wait for a fuel truck which was not ready when we arrived in Dominica. We ended up waiting on the tarmac for over an hour with no water no food and no air conditioning. Numerous passengers asked for information about when we would be taking off and when we would be landing in San Juan as every passenger on the plane had a connecting flight to catch. None of Liat's customer service agents would give us a straight answer. We finally left Dominica sometime after 1.30 pm over an hour after we should have landed in San Juan. Needless to say nearly every passenger (including my wife and I) on the flight missed their connection in San Juan due to Liat's lack of respect for their customers further travel arrangements. We did not get on our previously booked flight to New York City. Luckily JetBlue were able to get us on a later flight to New York City. However because we had to take a later flight to New York City we missed our connecting flight to Buffalo and our waiting car rental. We were then forced to spend the night at a hotel near JFK airport. I would also add that we had to spend time and effort re-arranging our car rental from Buffalo back into Canada. We were considerably disappointed by our experience with Liat airline especially considering we were returning from our honeymoon! We will not be flying Liat in the future.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"lao-airlines","/airline-reviews/lao-airlines","Lao Airlines customer review","Paul Nesbitt","","2008-12-13","Vientiane-Luang Prabang-Bangkok In November Both flights were on time and the aircraft were clean. Cabin crew were courteous and a small snack was provided on both flights. I would be happy to fly with this airline again.","","","","","4.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","L Colaco","New Zealand","2012-01-20","Auckland-Incheon-Mumbai return. Seats in economy were comfortable and roomy. The meal was better than average and varied on each flight. Ground service was good. Inflight service was excellent crew were courteous efficient and caring. Toilets were kept clean throughout the flights.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Meier","Switzerland","2012-10-01","GVA-MAD-GYE in Economy. Flight on time plane was new seat was ok but nothing special. Cabin crew not particularly friendly inflight meal have become poorer since last year the quality and quantity of food is not the same as in the past. In between meals no one shows up with some drinks to offer you can stand up and grab a drink yourself after walking down the plane until your reach the galley where the cabin crew were reading and chatting. Inflight entertainment is great. Had to pay for extra baggage because only one bag of 23kg is included in the Economy ticket. The price LAN charge me for that extra bag was double than Iberia charged me in the GVA-MAD-GYE leg and that price LAN charged me is in my opinion too high.","","","Economy","","5.0","3.0","3.0","3.0","5.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","C Ahead","Grenada","2013-11-04","LIAT continues to be one of the most required yet useless inter island Carrier here in the Caribbean. Most likely can't leave St. Lucia today on my planned 5.35pm flight to Barbados as it's 2 hours+ delayed and given my destination is Grenada won't get the connection in Barbados. Talk about an incompetent inefficient useless yet required airline!","","","Economy","","","0.0","2.0","0.0","0.0","","","2.0","0"
"liat","/airline-reviews/liat","LIAT customer review","R Ware","United States","2013-09-17","My husband and I paid extra for a non-stop flight from Dominica to Puerto Rico on September 14 2013. The flight was scheduled to leave Dominica at 9.40 but the plane took off at 9.10 (30 minutes before schedule). Fortunately we were there and able to catch the plane. LIAT changed our non-stop flight and we stopped in Antigua where for the next 5 hours we received delay announcement after delay announcement. There were no LIAT employees to be found to answer our questions about the plan to get us to Puerto Rico. The delay caused us to miss a connecting flight from Puerto Rico to Atlanta. There were no more flights to Atlanta scheduled for that day so we had to fly out the next day. There were many other passengers on that flight that also missed connecting flights and suffered similar additional expenses.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","E Maher","Indonesia","2013-08-21","Arrived slightly late for this flight and was told it was on time and that check in had closed and I had to buy a new ticket. When I got to the gate I found out my original flight was in fact late but response was inadequate and uncaring. Boarding was late and when I finally got on I was told that the flight was full and I had to check in my carry on. When I told them I had a laptop in there I was told to take it out and sit with the laptop on my lap. I asked for a bag to put my computer in but got nothing. We waited an additional hour on the runway with no explanation. When I asked the steward he said ""I'm not sure maybe it's because they're backed up"". This was not the first time I've endured terrible delays and ridiculous responses from staff. I will never fly Lion again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Warren","United Kingdom","2012-01-20","We travelled to Auckland via Seoul with Korean Air. Excellent value for money good entertainment which helped make our 25 hour journey pass quickly. Staff friendly and service good. On the flight home my friend was ill staff handled the situation very well. On arrival at Seoul we were met by friendly staff who took us on to the hospital.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Dufoyet","France","2012-01-20","ICN-CDG in Business. The lounge is Seoul is very nice quiet with a spectacular view to the apron. Flight was half empty. Seats were not completely flat and very uncomfortable both sitting and fully reclined. There seems to be something sticking against your bottom when seated. Staff were kind the food is an absolute disgrace. The wine glass they have is small though the crew came around several times for refilling. Inflight entertainment was rather limited. The arrival gate door in CDG would not open and everyone waited over 10 minutes. First batch of bags arrived on the carousel almost 40 minutes after landing during which time no information at all was given.","","","Business Class","","6.0","2.0","4.0","2.0","2.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Martin Dotti","United States","2012-09-16","Flew from Santiago to Los Angeles on the A320 and B767. The service was good flight attendants were very friendly the planes were clean. Overall it was good.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","K St. Rose","United States","2013-09-12","I paid extra to get a direct flight from Dominica to San Juan. My LIAT flight left Dominica stopped in Antigua to pick up additional passengers and was delayed causing me to miss my connecting flight from San Juan to Atlanta. That was the last flight out of San Juan and I was forced to overnight there. LIAT refused to give me a hotel voucher and accepted no responsibility for their actions neither did they apologize. I would not recommend them to anyone. I just wish that there were more flight options with different airlines flying to Dominica.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Dave Egginton","Indonesia","2013-07-28","Flew from DPS to Yogyakarta. Early morning flight boarding and take off on time. Smooth flight on a new B737. Requested exit row seat and was allocated this.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","5.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Philip Crane","Australia","2013-07-10","Lion Air (operated by Wings Air) Flight from Bali to Lombok was cancelled and then delayed for 6 hours. Check in and boarding processes were chaotic. Information updates were either non existent met with shrugs or told anything to keep us ""satisfied"". Similar experience on return flight but only 3.5 hours late. Avoid these two airlines at all costs.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Judd","United Kingdom","2012-01-20","Crew were attentive and hospitable. Food choice refreshments plentiful and you didn't have to ask. The seat however was hard and for business class this is what you pay for. Easy controls to transform seat to lying position however the seat padding is hard and this needs to be looked into urgently.","","","Business Class","","6.0","2.0","3.0","4.0","5.0","","","2.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","N Miller","United States","2012-09-03","My friends and I were going to Peru from Miami. At the last minute we were told the flight from Miami to Lima was cancelled. We were taken to a hotel and checked in at 12.30am but had to be in the Lobby at 3am for a 5am flight. When we arrived in Lima we were told our connecting flight to Cuzco had also been cancelled and were again taken to a hotel to be up at 4am for a 6am Flight. The result was we lost a full day our trip and when we finally arrived in Cuzco we were exhausted. The worst part was that we later learned that 2 airplanes full of passengers had left Miami we had just been bumped!","","","Economy","","2.0","4.0","2.0","1.0","5.0","","","2.0","0"
"liat","/airline-reviews/liat","LIAT customer review","V Ramrattan","Trinidad & Tobago","2013-08-27","Travelled from Grenada to Trinidad using LIAT with my 9 month old baby flight was originally for 1.30 pm. After 2 hours delay the supervisor came out and said all flights that day were cancelled. At 5.00 pm sent to a hotel and told we were booked on a flight at 8.15 am. The aircraft landed and was then closed up because there was a hydraulic problem told that mechanics were being brought in from Trinidad. The plane was fixed and our flight left at 5.00 pm. The staff were discourteous and showed little sympathy that I was travelling with an infant whose formula cereal and Pampers were in short supply.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","I Milono","Indonesia","2013-05-19","Booked KUL-CGK route back in January 24th. Been flying with this airline numerous times before but this was the first international flight. A few hours before my flight I decided to reschedule to Jan 25th due to some inevitable matters in KL then I tried to call the local customer centre number. I managed to reschedule without much hassles certainly with some additional fees (to be paid at the airport). The following day I checked in at Lion Air kiosk in the airport paid the fees and got my boarding pass. It is evidently cheaper than the infamous low-cost carrier Air Asia in some routes. Also worth noting that being a low cost carrier in KUL Lion Air - unlike Air Asia and several others - remains a few (if not the only one) of its kind to land in KLIA satellite terminal (NOT LCCT) means it is accessible more conveniently from KL City Centre.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Parra","Chile","2012-08-13","PMC-SCL return. Booking by Internet as well as payment and check in no complication. The day I was travelling I arrived too early to the airport I asked crew if I could fly early no problem and I flew 90 minutes early plane came from Punta Arenas my seat was covered with crumbs crew didn't gave us earphones snack was just the same salty and sweet cookies always given but the variety of beverages was good. Return flight - not long queue to check baggage but few people attending made it slow FA's always smiling and very nice.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","V Marshall","United States","2013-08-26","LIAT is awful never had a flight that was less than 2 hours delayed round-trip between Puerto Rico and St. Vincent. They caused me to miss my connecting Southwest flight from San Juan back to the US and would not contact Southwest to make arrangements for their own fault. I had to spend to stay the night in San Juan and buy another plane ticket. I had a 6am flight that was delayed 2 hours. Weather delays I get but the consistent 2-6 hour delays is definitely within their control on these perfect sky days I had.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","David Tjan","Netherlands","2013-01-31","Flew CGK to PAD on 29 January 2013. Terminal 1 departure. Terminal is old and has little to offer. Hot and humid only departure area is AC but has far too few seats and was cramped noisy and chaotic. Flight was delayed for almost 2 hours and no announcements were made. Flight even disappeared from the information board. Airline officials offered very little assistance and only told us to wait. Finally a stampede of rushing people as sign of boarding and also this time no announcement. No English information provided. Plane was new 737-800. Seats cramped but felt new. In my few very poor service. Its cheap but it comes with a lot of suffering.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Neilson","Australia","2012-01-19","Brisbane to Incheon A330-300. Efficient right from check-in at BNE. Flight attendants helped people find their seats put away baggage and made friendly conversation with passengers. Once in the air service was excellent. If you buzzed for a flight attendant there would be one beside your seat very quickly. However despite all the good parts of the flight we also learned that the inflight entertainment was still being upgraded on our route. All we had was a screen in the front of our section of the plane showing preselected movies.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Bacallado","Spain","2012-08-02","SCL-AEP. Check in at Santiago was fast premium area great. Lounge ok. Boarding on time and organized. On board seat comfortable. A319. Flight departed and arrived on time. Crew great.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","L Helm","United Kingdom","2013-08-21","Flight from Barbados to Grenada repeatedly delayed for 10 hours and cancelled at 1.30am. Told we could not be guaranteed a seat on flight the next day. Put in a hotel overnight. No complimentary refreshments offered at any time. I eventually got on a (delayed) flight the following afternoon after arguing at the check-in desk. On arrival I discovered my luggage had not made it on to the flight due to the plane being overweight. My luggage eventually arrived 2 days later. Minimal communication from staff and customer service was non-existent. My return flight was also delayed and as a result I almost missed my connecting flight home. I will never use LIAT again.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Sumani Koid","Malaysia","2013-01-30","KUL-CGK-KUL. Excellent flight. The trip was smooth. As I am tall I always like to ask for the aisle seat or the emergency seats. I always get my request. 3 times/day schedules which suits me fine. The airline leaves from KLIA proper not from the low cost terminal in Malaysia.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","E Hulsey","Australia","2012-01-18","Melbourne-Seoul-Dallas return. I think I saw the whole range of their fleet! MEL-ICH: Old stuffy 747. Entertainment range was good but screens poor. Staff exhausted and short with passengers. A little skimpy on the wine. ICH-DFW return: Nice enough Airbus comfortable clean. Fast check-in but wine almost impossible to come by. ICH-MEL. Brand new Airbus. Clean brilliant entertainment seats that slide forward a little when they recline so they they're a little flatter and nice flight attendants. Avoid vegetarian meals. They alternate between delightful curries and horrible slabs of fake-meat with gravy.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Parra","Chile","2012-07-25","SCL-IPC return on Boeing 767. Check in online very easy long queue at airport the day of the flight but quick. Plane comfortable tidy the seat next to me empty so more space food just edible. Not many options for breakfast entertainment system very good FA's smiled and attentive offered an extra round of beverages before landing. Decent toilets a little chaotic delivery of baggage at Easter Island return flight delayed 6 hours. Return flight as good as the other.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Pedro Chavez","Peru","2012-07-25","LIM-SCL-LIM both flights were on a new 767. First flight was good but service was a bit cold but efficient. The return leg was excellent service was very good always warm and with a smile. IFE system on both flights was very good with a wide range of films TV series and audio channels.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","A Lowe","United Kingdom","2013-08-19","Absolutely awful airline. Took about 8 hours to get from St Lucia to St Vincent. Avoid at all costs.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","N Wilson","United Kingdom","2013-01-15","Flew LOP-DPS-CGK 8th Jan. Arrived LOP at 12 for flight - delayed 2.5 hours no announcement or reason given. Told my bag would be transferred in DPS to go direct to CGK. Land in DPS 15.00 for my CGK flight at 15.00 run to check in desk - flight delayed until 15.20. Explain I have an international Qatar flight to Doha at 18.25 told my bag was made priority to come off first and ground staff would be there to assist me when I landed. Land at 15.00 in terminal 3 need to get to terminal 2. No one waiting to assist me another 6 people in the same situation. Took 10 mins for several staff members to understand what's going on and help. Waited at terminal 2 for bags but never turned up. Forced to take Qatar flight without luggage. Check in your bags at your own risk.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Kohen","United States","2012-01-13","LAX-GRU in First Class. Overall an excellent flight. Korean Air is the only non stop option on this route and it is a shame the service is not offered daily. Upgraded from Business to First at the Gate. Lounge is unimpressive but its TBIT so I don't really blame them. Service was outstanding flat bed was comfortable. Dinner was a large amount of food and the AVOD very good. I slept the rest of the flight after dinner and woke up to a large breakfast. First Class cabin is very private with only eight seats. Crew seemed hidden for most of the flight but eager to help and had good command of English.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jack Johnson","Peru","2012-07-25","LIM-SCL-LIM in economy very good flights good inflight entertainment and seat comfort. Service on the first flight was fairly good but too cold but on the return flight service was very good always warm and with a smile. Meal services in both flights were fairly good.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","C Cross","British Virgin Islands","2013-08-14","We were simply flying from Tortola to St. Martin. First the plane was hours late. Second we get there and just a few of us got off the plane. We sat at baggage claim. No bags came off the plane. The flight left with all of us still standing there with no luggage and no one at all in the baggage area or answering the phone. A very nice security guard let me out so I could go to their front desk. The people there were beyond rude and laughed because I couldn't get back into baggage claim (the security guard let me in). They refused to answer my questions or to even call anyone. About ten minutes after I went back the claim area everyone's bags arrived.","","","Economy","","","3.0","1.0","0.0","0.0","","","0.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","T Mulya","United States","2013-01-11","DPS-CGK. Departure hall at DPS was very chaotic due to the construction of the new airport. Lion Air ground staff very unorganized. Seats were narrow with literally no legroom whatsoever and I am only 5 ft 9. We did not have any other options on this route due to high season but I would have flown to SIN or other destination and then reach Jakarta instead. They have newer aircraft's in their fleet several Boeing 737-900ER so overall cabin was still very clean. That would be the only plus I can summarize from my experience.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Brennan","United States","2012-01-10","Honolulu-Seoul-Phnom Penh in Business Class. HNL-Seoul - seats food service entertainment - everything excellent. Change of plane in Seoul to an old 737 with terrible seats and video. Korean Air assumes it can use old planes on shorter flights (5.5 hrs) but fail to realize some passengers have already been in the air for 11 hrs and don't want to spend the last 5 hrs in uncomfortable seats. Would rate HNL-Seoul a 9 and Seoul-Phnom Penh 4.","","","Business Class","","8.0","2.0","5.0","4.0","2.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Gifford Jno Lewis","Dominica","2013-08-04","LI361 to Dominica on the new ATR plane. Airport staff in Antigua were very helpful cabin crew excellent and we got our bags. Recommend to friends and family.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Chelsea Belleau","Canada","2012-12-25","Arrived to the airport for check in with Lion Air we needed some assistance with the visa process for Vietnam and we were basically told there was nothing that we could do but miss our flight and try to switch our flight to another time. We decided to do some research ourselves when we realized there was a way to catch our original timed flight. The crew members were extremely rude and didn't want to help us resolve our problem. Once we figured things out for ourselves and then ran to board the plane we found out the flight was delayed 2.5 hours. The lack of customer service and disorganization has made us lose any hope we had in flying with Lion Air.","","","Economy","","2.0","2.0","1.0","0.0","0.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Dawson","United Kingdom","2012-01-09","Efficient service and no problems encountered on LHR-SEO then SEO-AKL return. I would recommend trying the more traditional Korean foods rather than the somewhat bland western meals. Staff were attentive and the seats were more than adequate.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Trent Blomfield","Australia","2012-07-16","I recently took 4 flights with LAN. Ushuaia to Buenos Aires Sao Paulo to Lima Lima to Santiago and Santiago to Buenos Aires. All flights were pretty good. Food wasn't spectacular but edible. Flight attendants were nice and friendly. The IFE was excellent and had a wide range of things showing. Would definitely recommend to anyone.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","R Dean","United States","2013-07-29","Connecting flight from San Juan to Antigua was supposed to leave at 3.20 but did not leave until 5.30. Okay fine it was my last leg and i didn't have a connecting flight thankfully but I can't say the same for the other passengers. We arrived in Antigua and waited for our luggage but were later informed that no one's luggage was put onto the plane and we all had to fill out reports. Its the day after my flight and an agent called and told me everyone's luggage was still in San Juan and we would be called whenever it arrived but gave no indication if it would be a day or a week or a year. Never ever again will I fly with this airline.","","","Economy","","","4.0","4.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Kerry Manoppo","Indonesia","2012-12-03","Flew on Lion Air both legs Surabaya-Jakarta-Surabaya. Both flights were on time even early. For me whose height 180 cm Lion Air's seat pitch was not that bad comfortable enough. Check-in staff were fast and friendly. I did city check in. Since they have a large number of flights to almost all Indonesian cities and a high frequencies on their routes I will strongly recommend to fly on Lion Air for domestic trip.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Chan","Canada","2012-01-06","Service was excellent additional extras for overnight comfort were appreciated. Flew Incheon to HCMC return both trips were excellent. I asked to change my seat to something closer to the exit and it was arranged immediately and with a smile. Mealwise - the meal was better than average. Entertainment options and customer service made Korean Air stand out.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","K Vaitheeswaran","Australia","2012-07-09","Flew SYD-SCL-EZE-LIM GIG-SCL-SYD and LIM-CUZ-LIM-IGU fairly recently on A319 A320 A340 and B767 aircraft's. Despite some minor delays (long hauls) LAN and its South American partners did reasonably well. Food wasn't exemplary but acceptable. Cabin crew were to be appreciated for their service on every sector.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Patricia McIntosh","Trinidad & Tobago","2013-07-24","Left St. Martin at 12 noon yesterday Sunday July 21 to catch a 2pm flight to Barbados via Antigua Dominica St. Lucia St. Vincent on LIAT. Flight delayed from St. Martin for 3 hours. Finally boarded and headed to Antigua. Another 3 hour delay. Finally on to Dominica. Halfway there the Captain announces that he is experiencing some navigational problems and we have to return to Antigua. Returned and passed through the whole nine yards of Security again and settled down in the departure lounge while the airplane was being repaired. After 3 hours we boarded again and set off once more for Dominica. Arrived and waited half hour in the plane. Then we began to taxi down the runway for take-off. Just before take-off the Captain announced that the same navigational problem had recurred and that we have to turn around. It was now about 2am. Finally announced that the problem couldn't be fixed and that we have to disembark and spend the night in Dominica. Finally got to bed around 5am.","","","Economy","","","3.0","3.0","1.0","0.0","","","1.0","0"
"loch-lomond-seaplanes","/airline-reviews/loch-lomond-seaplanes","Loch Lomond Seaplanes customer review","Robert W Sproat","United Kingdom","2013-07-09","My wife and I had the most magnificent experience on Sunday 7th July 2013 when we took a scenic flight with Loch Lomond Seaplanes from Cameron House on Loch Lomond. The pilot and staff were exemplary the take off and landing as smooth as operating on tarmac and the inflight commentary first class. The day was perfect as we flew over Gare Loch Loch Long Holy Loch Loch Striven Kyles Of Bute Tighnabruaich Loch Fyne along the Crinan Canal and finally turned over the Gulf of Corryvreckan where we saw the infamous whirlpool. I cannot praise the whole operation highly enough.","","","First Class","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","I Milono","Indonesia","2012-11-14","Have used Lion Air several times on domestic flights. It's a budget airline so cheap prices. Facilities as you'd might expect are quite standard for low cost carrier: no onboard complimentary meals no IFE cramped seat pitch (unless for several seats along the emergency exits) narrow aisles and needless to say chaotic upon boarding and unboarding as it is often full. Flight itself sometimes experiences delays but usually departs and arrives on time. FAs in general are quite friendly. If you have a rather limited budget this airline is worth considering for travel among Indonesian cities.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Denise Grahame","United Kingdom","2012-01-05","December 2011 I and my 80 year old mother travelled Phuket via Seoul. My mother was apprehensive as she has mobility problems from the moment we arrived at Heathrow and the check-in desk staff were extremely helpful and attentive this service was matched by the wonderful inflight cabin crew on both flights and the service in Incheon airport in Seoul. Inflight service food and entertainment was very good but it was the extra service from staff that is to be recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","I Sanchez","Spain","2012-07-01","Flight from Madrid to Frankfurt June 28th. Plane was coming from Santiago. In the morning I received a phone call and sms announcing the delay of the plane (about 3 hours delay). Nice. Nevertheless once in the plane when getting to Frankfurt the pilot says we're running out of fuel and Frankfurt airport is very busy so instead we are to land in Dusseldorf to refuel. There we were. After refuelling he informs us there's a curfew for our plane to take off. So instead we will be spending the night in a hotel and that there would be buses waiting for us to take us to the hotel. It took us a while to get our luggage nearly 11 pm. No buses waiting. No company people to inform us (I understand LAN has no personnel there but what does oneworld serve for then?) Just got a train from Dusseldorf airport at 2:40 am and arrived in Frankfurt at 7am (on a personal choice and after paying it myself obviously). Air hostesses were nice food was ok and individual screen was good but I'd rather use Lufthansa or Iberia next time.","","","Economy","","4.0","3.0","2.0","4.0","5.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Torres Rhys","Australia","2012-06-19","I travelled from Auckland to Santiago. It was a 12 hrs flight and I received only one meal. No offer of refreshments throughout the flight. All these to arrive in Santiago and find out that my connecting flight to Lima was cancelled. I paid a lot of money and expected good service. Lan did not provide it.","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Patricia McIntosh","Trinidad & Tobago","2013-07-21","My daughter left St. Maarten for Trinidad on Friday 19 July on a LIAT flight around 2pm. She finally arrived in Trinidad at 12.30am! Right now 21 July the rest of my family and I are en-route to Trinidad from St. Maarten on a LIAT flight. Supposed to leave St. Maarten at 2.10pm. Finally left at 5.30pm. Now it's 17.17pm and we are stuck in Antigua! Never again.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"loch-lomond-seaplanes","/airline-reviews/loch-lomond-seaplanes","Loch Lomond Seaplanes customer review","N Heron","","2008-10-27","Simply fantastic what an experience. A very time and cost efficient way to travel in Scotland here's hoping they add more routes soon.","","","","","5.0","","","","","","","","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Rob Wood","Indonesia","2012-10-03","Jakarta to Singapore. Have flown this route both ways frequently and usually end up with Lion Air as they're the cheapest after you've factored in the extras with competing LCCs. Appreciate that what they say on the website is what you pay. Plane was quite new B737-900 with dreadfully cramped seats. No IFE or anything to eat or drink which was not a problem with a 1 hr 40m approx flight. Check-in at Jakarta Airport was swift. Flight was more or less on time and I will definitely use Lion again while they keep their prices as they are.","","","Economy","","8.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","B Vincent","Australia","2012-08-20","DPS-JOG return. Outbound we had one of the new 737-900ERs with mood lighting on return an older model. Both ways I was given an exit row seat which was much appreciated - standard seating is 28 inch pitch. Both flights were absolutely on time. Was tempted by Air Asia's new and slightly cheaper service but Lion Air's schedule (leave early morning return late evening) suited better. No complaints.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Yee","Singapore","2012-01-04","The flight itself was quite comfortable with an attentive crew. All the good service in the air is nullified by those on the ground. Check-in was a pain with staff running across different counters leaving passengers half-checked-in and stranded clueless with nobody serving. I witnessed one poor passenger ignored for a full 30 minutes. The smiles were superficial and the attitude snobbish. Once you get over this part the flight itself is reasonably comfortable. Food isn't fantastic though.","","","Economy","","6.0","4.0","3.0","3.0","5.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","F Ronchese","New Zealand","2012-06-13","Economy from Wellington to AKL-SCL-LIM-Cusco return. Flights were on time lanes modern and well maintained seats comfortable onboard personnel friendly and helpful. The only problem was the NZ part of the trip. LAN was let down by its codeshare agreement with Qantas who book domestic flights on the budget airline Jetstar. Our Jetstar flight outbound was delayed and the return was cancelled. We were unable to check luggage through and had to carry our suitcases from domestic to international terminal and back. Jetstar refused to hear our complaint and Qantas refused. It became our problem and our extra cost to buy an Air new Zealand ticket to ensure we made our flight plan. Qantas does not honour the codeshare agreement with LAN and fails to provide adequate customer service. This is unfortunate because unlike Qantas LAN provides a high quality service at an acceptable cost.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","J Findlay","United States","2013-07-17","I arrived at SVG airport heading to Barbados at 2.30 for a 4.20 flight. Told the flight would be leaving at 4. This was confusing because my boarding pass clearly said 4.20. When I asked for clarification I was told the flight ""would not leave before 4"". Strange response. Anyway the flight did not actually leave until some time after 10pm and during out wait we were given no status or confusing status. Customer service training is highly recommended. Understandably the airline has a monopoly but the experience just is an embarrassment.","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"loch-lomond-seaplanes","/airline-reviews/loch-lomond-seaplanes","Loch Lomond Seaplanes customer review","T Jeans","","2008-08-18","If you experience any problems submitting comments on the above link please use our general Feedback Page","","","","","","","","","","","","","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Tia Traynor","United Kingdom","2012-08-06","Jakarta - Manado. I would try avoid travelling with Lion Air if I could. Luckily my flight was on time. Flight attendants were not friendly at all. It was a bit like a market up there when they were selling food and as they didn't really control how many cabin bags you can take they were hardly any space to put my one bag in the cabin.","","","Economy","","5.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Steven Hales","United Kingdom","2011-12-30","747-400 to Sydney Australia on December 10th return. At check-in I requested an exit row seat as I am 6 ft 3 I was given a window seat and was told the door sticks out but not enough to make me uncomfortable. This was a lie and I was very uncomfortable! On my second leg to Sydney I stuck with seat 56J back row window seat two seater I was much more comfortable despite the seats on Korean Air feeling like you're sitting on a bench. On my first leg they ran out of Diet Coke 2 hours into a 11 hour flight. I was offered Korean or Western food Korean food got a lot more than western food. Staff took 20 minutes to answer my bell. Staff brought round snacks once on all flights and the only thing offered was peanuts. They brought round drinks twice on all 4 long haul flights but didn't bring the drinks trolley round they brought round trays of orange juice and water. The only positive thing I can say is that the overnight stay at Harbour Park Hotel was nice and well organised.","","","Economy","","3.0","1.0","2.0","2.0","3.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Shanaka Gooneratne","Australia","2012-06-12","Flew LA from SYD to SLC via AKL on a QF codeshare ticket. Flight was a clean A340-300 that was well maintained. Was assigned a bulk head seat with the seat next to me empty. Flight very punctual. Cabin Crew were excellent and well presented. Good Quality Entertainment on Demand. Food was good but nothing extra ordinary. Beverage selection on board was good. Good selection of snacks and drinks available on demand. Value for money and well recommended.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Moll","Australia","2012-06-12","LAN has the worst food and drink service I have ever experienced when traveling locally within Chile. I don't understand how a OneWorld airline can provide you for breakfast/lunch/dinner with the same mediocre snack: biscuits cake/brownie and almonds/peanuts no matter where you fly and for how long. International flights are ok. Staff are nice and helpful.","","","Economy","","7.0","4.0","4.0","1.0","2.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Nick Zoa","United States","2013-07-11","This airline gets zero stars for on-time service. I have to fly LIAT to get around the Eastern Caribbean. They haven't been on-time yet. Yesterday my 20 minute flight from St Vincent to St Lucia was delayed 10 hours.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Yulius G Kusuma","Indonesia","2012-07-25","Balikpapan-Manado 18 July 2012. New Fleet B737-800ER nice interior. Departure and arrival was on time. The service was standard. I always choose a seat near emergency door. Cabin crew handling was nice.","","","Economy","","9.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Yudha Fitriansyah","Indonesia","2012-07-22","PLM - CGK with Boeing 737-900ER . Cheap ticket prices. Departure on time. Friendly cabin crew. Distance between the seat is quite narrow. No in-flight snacks.","","","Economy","","6.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Towers","New Zealand","2011-12-25","Dec 2011 AKL-ICN flight on 747 -400. We travelled with 2 children 3 and 4 yrs old and were dreading the flight. We had pre-booked a row of 4 seats hoping we could lift the armrests so the kids could lay flat however we found the centre rest wouldn't move. This was the only downside to our flight the crew seemed to be ever present with snacks and drinks. Children's meals were of good quality as were the adult meals. IFE was also good. Crew provided children's goodie bags.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Fowler","United Kingdom","2011-12-25","Disappointed with all aspects. I flew Ulaanbaatar to London via Seoul. Despite me telling check-in staff in Ulaanbaatar I needed my bags in Seoul as I had an overnight stopover they checked them through to London. The seats on Ulaanbaatar to Seoul leg had adequate legroom but the headrest was low digging into my back and shoulders. The food on both flights was terrible and inflight service was poor. Staff didn't have a good command of English and I could not understand the inflight announcements. Inflight entertainment was ok having spent £4500 on a business class return I was extremely unhappy.","","","Business Class","","1.0","2.0","2.0","1.0","3.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","A Moore","United Kingdom","2013-06-16","Plane was 1 hour late (unexplained) on the outbound BGI-SVG sector but thankfully as flight was not totally full luggage did travel. No such luck on the return leg. It was all the passengers who were connecting on to UK flights whose luggage didn't arrive and they had been clearly labelled as connecting luggage in St Vincent. We saw our luggage next to the baggage hold and foolishly thought that would mean it would travel - but no don't be fooled! It will now apparently be sent on a day later as it will miss the UK flight - not so great when you have yet another sector at the other end. Not sure if we'll ever see it again!","","","Economy","","","3.0","2.0","1.0","0.0","","","2.0","0"
"liat","/airline-reviews/liat","LIAT customer review","A Belard","Switzerland","2013-04-29","Evening flight 509 from Tortola to St Maarten. Plane was full but on time. Arriving in SXM 75 percent of the passengers picked up their luggage 25 didn't. There is no one at 8pm in SXM airport so we waited to get some information for our luggage. One hour later some LIAT agents appeared and told us that our luggage was still in Tortola. Fortunately we stayed one night in SXM so we told the agent to deliver us the bag to our hotel ""no problem"". Next day we waited the whole morning nothing happened. After several calls to LIAT and the airport we were told that our bag was in the airport and that we can pick it up there. We went to airport to get it but in took us more than 1 hour to get no LIAT agent had a clue what to do or where the luggage is. Very poor customer service.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Therry Kristiadi","Indonesia","2012-07-04","CGK to UPG on June 17th 2012. Booking was good. It was an average experience yes the plane was good (737-900ER with Boeing sky interior) seat pitch was okay. I have no issue with the ""no f&b flight"". It was the worst landing I've experienced. On the return flight on board the older 737-900ER seat pitch was poor and the landing was just the same as before.","","","Economy","","1.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Clarkson","New Zealand","2011-12-20","London to Auckland via Seoul September 2011. Service exceeded all expectations. Massive amount of entertainment (on both flights) and the first time I'd seen touch screens. Excellent service and food. Perhaps this is because both planes seemed to be new. Journey to Auckland was on a jumbo - because of the Rugby World Cup. I will definitely travel with them again if the price continues to be so reasonable.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","T Orr","New Zealand","2012-06-11","AKL-SCL-LIM-CUZ return. First time flying with LAN and overall pleasantly surprised. Good legroom and seat comfort friendly FAs decent IFE and food/drink really well-organised boarding processes. On the return leg we had a bit of a problem - we missed our LIM-SCL connection due to a scheduling change - but LAN staff in LIM couldn't have been more helpful. Booked us a really nice hotel paid for lunch dinner and breakfast and provided a private car and driver for us and put us on a flight out the next day. We could have done without the delay but overall I was pleased with how it was handled. Will definitely use LAN again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Tony Locantro","Australia","2012-06-11","Took four LAN short haul flights on 767 A320 and A319. Very impressed with flights IFE and service offered. On one flight from Mendoza to Buenos Aires I experienced my first missed approach and must commend the pilots and crew for their professionalism during some anxious moments. Passengers were kept well informed in both English/Spanish. LAN are not that far off Virgin/Qantas levesl for short haul although they could improve their inflight snacks through having the chocolate dominated boxes at more appropriate times.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","R Kelly","United States","2013-04-28","Poor experience on this airline. I'm writing this review from the gate where I'm attempting to fly from Barbados to St Vincent. Showed up to the airport 3 hours early. About 10 passengers were pulled aside during boarding and told we wouldn't be on the flight because due to 'unfortunate circumstances' the plane was full. They pulled me aside after my traveling companion had already boarded so we got separated. Then they re-routed his plane through Grenada. I was told they would put me on another flight about 3 hours later however that flight is now delayed without much info on why or how long it's delayed. There are about 75 people at this gate that thought they were making various flights and now are sitting around with some mix of sadness anger and bewilderment. I was given a $13 USD voucher for my trouble.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Riazy Aulia Ramadhan Harahap","Indonesia","2012-06-06","CGK-SIN return. Cheapest fares compare to competitors with 20kg baggage allowance. delayed for 20 to 30 mins for both legs without any reason or announcement. Online check-in not available for international flights. Got brand new 737-900ER for both legs. Seat pitch quite tight BoB very limited FA's just doing their job and the inflight magazine is the only thing to entertain you.","","","Economy","","6.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Ardhi Hidayat","Malaysia","2012-04-24","Medan to Padang. Flight attendants very polite I was able to choose a seat with online check-in however their fleet is quite old (737-400). Flight from Jakarta to Kuala Lumpur (737-900 new fleet) you can not do online check-in for an international flight so I arrived at the airport early. Service and landing at KLIA was good.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Gervais","Canada","2011-12-09","Economy Class ICN-SIN B777. Check-in very efficient. As an airline alliance gold card holder I was granted access to KE's very nice BC lounge at ICN. Cabin crew very professional. 3 hot meal choices in YC. I enjoyed the Korean bibimbap meal. Pre arrival I was also offered a hot snack. IFE was great. The largest duty free selection I've seen on any airline. All in all a great flight.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","F Hicks","United States","2013-01-28","We flew yesterday from St Lucia through Antigua to St Kitts. Our bags arrived with us on time in St Kitts. After reading several very negative comments we were pleasantly surprised. The check-in at St Lucia's small northern airport was good. LIAT staff were friendly. When we were seated onboard ready to take off a customer agent came on the plane and told the passenger across the aisle from me that his bags would not be on this plane but would be at his destination by the evening. On the flight to Antigua the captain was very chatty acting as a tour director for the islands we passed over which was nice. When we got to Antigua I asked the LIAT Transit area person if she could check on our bags and she said no. She said that since the person in St Lucia had not talked with us our bags were probably ok. So all in all it was an uneventful trip on LIAT.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Patrick Alexander","Indonesia","2012-03-05","Lion Air 8pm flight Bengkulu to Jakarta March 2. Flight 2.5 hours late leaving. No announcements had to ask for constantly changing information. No compensation when one customer complained and at last minute Padang food appeared with no implements to eat and way too late. Onboard they briefly apologized as flight late for ""operational reasons"". My understanding is this is a common occurrence for this flight. This airline has no customer care or communications capability.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","S Thomson","South Korea","2011-12-07","What a horrible flight. I used my points to upgrade to business class on a flight from Siem Reap to Seoul. The business class had no TV or entertainment seats about 20% bigger than economy that reclined no more than an economy seat. Throughout the flight economy passengers were allowed to come up and use the toilets in business class.","","","Business Class","","4.0","1.0","3.0","2.0","1.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Smith","Canada","2012-06-07","JFK-SCL-BOG in business class. First time on LAN. Very solid in terms of service and all around offering. The layout in business class is 2x2x2 in a 767 with ample seat pitch. Lie-flat seats are very comfortable for sleeping. Food was good and service attentive. IFE needs a little work in terms of selection but more than enough for a 10 hour flight.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Phil Bartlett","United Kingdom","2012-12-06","Our itinerary 2012 involved flying St Lucia - St Vincent via Barbados returning direct a week later. The flight arrived on time from Antigua and we boarded the plane for the next two sectors of it's island hopping progress. At Barbados we had to leave the plane and go to the transit lounge which wasn't a problem. Blissfully ignorant we rejoined our Dash-8 in different seats then sat and sat. It seems there was an overbooking problem which saw a lady leave her seat in the cabin and strap herself into the jumpseat in the cockpit. Her seat was then taken by a man paperwork eventually sorted and we were on our way to SVG - again no problem. On arrival at SVG we went to the carousel and waited and waited. Eventually the belt was turned off and there was clearly no more baggage although there was a growing stack of boxes in the corner of the room. Passengers suggested that LIAT had done their usual trick of leaving passengers baggage behind in favour of airfreight. We were told to go to the LIAT desk in the departures hall and make an official claim along with other pax who were missing their luggage. After probably half an hour we got to the front of the queue. And completed the ""lost luggage"" form. Fortunately the driver of the minibus taking us to our resort took us whilst a colleague agreed to go back to the airport and pick the luggage up from the next flight from Barbados. On the return we checked in and went through to the departure lounge. When the plane arrived the forward baggage was taken out by tractor and two trailers. They loaded the whole of one trailer and most of the other then stopped and brought around a dozen bags back off the plane onto the trailer. As we walked out to the plane my wife pointed to our bags on the trailer and asked if they were going on the plane. The LIAT employee confirmed that they would. After some time the crew eventually got the plane underway for the direct flight to Castries St Lucia. On arrival there it really wasn't any surprise that our bags didn't fly with us although there was no LIAT presence in the arrival hall at Castries to tell us that. Clearing immigration we proceeded to the LIAT check in desks and joined the queue. After more time wasting we eventually got to the LIAT girl who explained that LIAT had reduced the number of flights and they were always full. No surprises there when they choose to convey profitable airfreight instead of their passenger's baggage. The next part of our holiday was three nights in a resort adjacent to Hewenorra airport - 90 minutes taxi away. The taxi driver kindly offered to return to Castries and wait for the next flight from SVG. And our bags were delivered around midnight and we ""had"" to give our taxi driver 50USD. My advice to anyone considering LIAT as part of their travel arrangements : 1) Do Not expect your hold baggage to travel with you. 2) Do not plan a connecting flight for at least 24 hours after you step off a LIAT flight. 3) Do pack yourself a change of clothing toothbrush etc in your hand baggage. Of only 2 flights with LIAT they lost the baggage both times.","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","E Valega","Indonesia","2012-03-02","SUB-SIN and SIN-SUB. Cheap price since it's a new route with high load factor. Cramped seats for SIN bound flights and spacious seat on return flight in emergency exit row and bulkhead which you can ask for free. Only snacks and mineral water offered at expensive prices and crews only provide immigration cards during the flight. Airline's magazine is only form of entertainment.","","","Economy","","2.0","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","T Nelson","Indonesia","2012-02-16","Jakarta to Tarakan via Balikpapan. Seat pitch is the smallest I have seen on any airline. Boarding in Jakarta was from both the front door and rear door. They have assigned seats so people boarding from the rear door were trying to move up to the front of the plane. Needless to say this is impossible. The amount of pushing and shoving is brutal. Left 23 minutes late due to boarding. Inflight nothing is offered on a 2+ hour flight. Flight attendants are young and stay in the galley with the curtain closed. The 737-900ER holds over 225 people. They only have 3 toilets - that's it.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Chua","Japan","2011-12-01","NRT-ICN-NRT. Flight into Seoul check-in was fast. Check-in for flight into Japan took so long (as flight's final destination was US) which was quite annoying as I felt they could have had a separate line for those dropping out of itinerary halfway. As a result shopping time in ICN was reduced considerably. As for flight attendants some provided really professional service can speak Japanese Korean and English fluently (same for some pilots inflight). As for the IFE they have a selection of new old Korean Hollywood European films some documentaries and sitcoms. Be cautioned though that selection was the same for the inbound-outbound flight. As for the food the rice dish was too small about 3/4 the normal size. Had been quite hungry for the rest of the flight.","","","Economy","","7.0","4.0","4.0","2.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jorge Garreton","Chile","2012-05-31","SYD-AKL-SCL. Boarding in SYD at 9.20am - all passengers seated on board and the captain tell us they have to change a computer card and that will take 30 minutes. Finally took off at 10.20am. Arrived into Auckland at 15.20pm boarded the long haul leg of the flight at 16.30pm the plane pushed back then again an issue in a door sensor - after 1 hour on the tarmac we are towed to disembark and taken to a hotel. Left Auckland at 10am arrived in Santiago at 6am the same day. The food and service onboard was good. Qantas next time - bigger plane and much better inflight entertainment system.","","","Economy","","4.0","0.0","4.0","4.0","3.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","G Kelly","United Kingdom","2012-05-27","Was meant to be travelling BOG-CTG-BOG-ADZ-BOG. The night before the first flight while in Colombia I received an email stating the flight from CTG-BOG was now 3 hours later than the flight I had originally which meant I would miss the next flight BOG-ADZ. They only offered to put me on an alternative airline CTG-BOG which would give me 50 mins to disembark reclaim my luggage change terminals and then check in for the next flight - ridiculous. I ended up having to take a full refund and book with another airline. This was the third schedule change to this booking and it was only by luck I checked my email and discovered it the night before - as nobody contacted me by telephone. If you're itinerary is fixed don't book LAN!","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","G H Subero","Trinidad & Tobago","2012-11-25","I seem to be a lucky traveler my flights on LIAT have been on time and I did not lose my luggage a friend on one leg did though but it came the next day. The crew are warm and helpful.","","","Economy","","8.0","","","","","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","M Clark","United Kingdom","2012-11-22","Flew from Barbados to Grenada yesterday morning. Only 30 minutes delayed so no real problem there but I noticed that my suitcase was still sitting on the runway as we took off! The stewardess offered little advice or apology simply saying that 'the plane was too heavy so we've taken off some of the luggage'. Upon arrival at Grenada airport there was very little assistance for the dozen or so families whose bags were left at Barbados airport. LIAT reps were unhelpful and did not offer an apology. It took an hour to fill in the necessary paperwork and we were told that they did not know when our luggage would arrive in Granada. There are two flights a day but it is now the second night of my three night holiday and still no luggage or contact from the airline. Sadly it is unavoidable to use LIAT if you want to travel between Caribbean islands. I could only advise that you travel with hand luggage only so that you know it is actually on the plane with you.","","","Economy","","1.0","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Ifan Santosa","Indonesia","2012-01-21","Jakarta-Kuala Lumpur and Singapore-Jakarta. Check-in crews were okay. Most announcements were recorded no meal or drink. A choice of orange juice or water would be appreciated. Seat was very hard magazine onboard boring and crews weren't interested in serving passengers. The only good thing is the value of money (if you buy tickets early).","","","Economy","","4.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","T Strzelecka","United States","2011-11-30","I took two long trips from LA to Bangkok via Seoul the other flying LA to Beijing return from Hong Kong to LA. Both were in economy. The service is professional and attentive throughout. The bathrooms are kept spotlessly clean. The food is nothing to write home about but the option of Korean dishes is welcome. The entertainment selection is decent. The seats are very close together and the space is cramped. The only good seats are in the back of the plane but it is hard to reserve those. In previous years once one booked a ticket it was possible to call the airline and book the seats. Now they cancelled this option and one can only select seats 30 days in advance. They also tend to overheat the planes so plan to take your layers off after you board. Overall I would say it is 7 out of 10 and I'd recommend it to anyone who does not mind being cramped during flight.","","","Economy","","7.0","2.0","5.0","3.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Tony Locantro","Australia","2012-05-22","AKL-SCL on A340-300. Boarding procedure very good and the plane was in good order although we noticed the inflight magazines were very tatty. The seats were fairly comfortable IFE was pretty good with some blockbusters but when the person in front reclined it became very hard to use. I am going to rate the food as average the drinks were warm and although there were a number of water runs it wasn't cold enough. Cabin temperature was on the warm side throughout the flight. FA's gave a workman like performance although some very friendly. LAN is a good airline that can improve but has a little way to go before they are four star.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","D Edgar","United Kingdom","2012-08-20","Was due to fly LIAT from Antigua to Grenada via Barbados on 1st August 2012. The first flight was delayed - 'operational reasons'. The second (Barbados to Grenada) was called we boarded - confirmed that the flight was going to Grenada and then onwards to Trinidad. When we were going into land the pilot announced that we were landing in Trinidad. We were basically dumped in Trinidad with no forward connection. Staff were reluctant to deal with us. Our baggage had been taken off in Barbados! We were put up in a very small low class hotel - awoken at 3.30 the next morning to get a connecting flight. When we arrived in Grenada still no luggage.","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","P Waskito","Indonesia","2012-01-03","CGK-SIN-CGK. The seat was terrible with very little leg room the FA's disappeared during the flight no presence at all and the toilet was dirty. On the way back to Jakarta the air conditioner was extremely cold however the mood lighting gave a little comfort and that was the only positive thing I took from the flight.","","","Economy","","1.0","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Barbara Cowcill","Australia","2011-11-26","Mataram Lombok to Denpasar. We arrived at the airport 15.00 for our 17.40 flight and according to staff and the monitors the flight was on time. As the departure time passed passengers went to check-in staff and asked what was happening we were informed the flight would be delayed and would depart at 22.15. No reason given for the delays. 22.15 came and still no sign of a flight. At 22.50 I went to the check-in staff and demanded to know what was happening. Nobody knew and they informed us the flight must have been cancelled and we would probably be taken to Denpasar the following morning. Finally a time came in at 00.15am some 10 hrs after we had checked in. I am angry that staff did not keep us informed of what was happening and still today we do not know why the plane was delayed more than 8 hours. Extremely poor service by not only Lion Air but the ground staff as well.","","","Economy","","","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Ayesha Wadud","Bangladesh","2011-11-29","Bangkok to Honolulu return. The seats were very small so not a comfortable option for elders with circulation problems. However staff were friendly frequently offering fresh juices and water during the long flight. Great selection of entertainment to keep me occupied. However the only drawback was that they take back the headphones too early before landing. Also too many inflight interruptions in 3 languages which virtually disrupts an entertaining experience. Food could be better.","","","Economy","","7.0","2.0","5.0","3.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Raul Claro","Chile","2012-05-22","SCL-JFK and SCL-MAD/FRA routes often. I got Premium Silver LanPass category and I feel the difference. Better seating business check-in service excellent. A couple of UPG during the year makes you feel a very VIP person. Entertainment is excellent lots of Movies TV series and music. Seats in economy are fair enough (could always be better of course) as the food does. Premium Business is almost perfect. Full flat bed is comfortable perfect for long routes. Hope to get a Premium Economy class in the future for Long Haul flights.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Anil Sinanan","United Kingdom","2012-08-16","Delayed from 8am to 6pm on Friday 3rd August in Barbados on the way to St Vincent due to tropical storm. Don't mind the waiting but do mind the total lack of information. No LIAT rep was interested or knew anything. SVG to Barbados on Sunday 5th - friends bag never arrived on flight (apparently this is quite common) so landed in London with no luggage. Bag eventually arrived two days later. Bring on the competition for this airline please as they are a monopoly: prices are high service is appalling and its 50/50 whether the flight will actually leave on time if at all and whether your luggage will arrive.","","","Economy","","","","","","","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Helmut Haas","Germany","2012-07-03","For our return flight to Europe we had to take a flight from ANU to SDQ. This flight was booked and paid well in advance. After checking in in Antigua we learned every hour to expect 1 hour delay. There was no ground staff interested in supplying any information. With a 3 hours delay they decided to board. After 20 minutes the Pilot returned to the airport due to technical problems. Back in the departure hall we complained that we had lost our connection and we have now to investigate for other possibilities. There were again no willing representative to help us and we were stuck. After 3 further hours we received our luggage and were escorted back into Antigua. During this wasted time we lost 2 other possible flights. The flight itself was cancelled thereafter.","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","A Casley","Indonesia","2011-09-28","Jakarta to Solo trip was horrible. Drinks are not given but sold they aren't cold and they don't serve the drinks with ice either. Extremely loud announcements no entertainment. The plane was pretty dirty and my seat pocket didn't have the magazine. In my row only one seat pocket had a magazine.","","","Economy","","1.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Leppington","China","2011-11-23","Incheon to Dallas. I got an old 747 rather than a new 777. The flight was great good entertainment friendly staff and good food. The only problem is the seats are tiny. I sat down and my knees were wedged against the seat in front. When the seat in front was reclined the video screen was inches from my nose. Even so I'd fly them again.","","","Economy","","7.0","2.0","0.0","5.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Darren Kilminster","Australia","2012-05-21","Sydney to Santiago. Flight was good. Flight attendants were fine seat comfort good and inflight entertainment was also pretty good - not as good as the Qantas flight I took back but still kept me occupied on the long flight. It's just the small things LAN don't do which put them a peg below the likes of Qantas things such as menus quality of food etc.","","","Economy","","7.0","5.0","4.0","0.0","4.0","","","4.0","1"
"liat","/airline-reviews/liat","LIAT customer review","M I'Anson","United Kingdom","2012-05-02","Flew Antigua to St Maarten with a stop in St Kitts. Flight out was on time and return delayed just over 1 hour but kept well informed by ground staff in St Maarten. Ground staff and crew were very pleasant in both Antigua and St Maarten. Flight was expensive but they have a monopoly on most routes so they like most other airlines take advantage of that. The aircraft's were old but sufficient for the short hops they do. Overall a good experience and baggage arrived no problems.","","","Economy","","9.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","K Sobkowski","United States","2011-09-08","SIN-CGK-MDC. Flights on time. Brand new planes nice looking interior. They accept US issued credit cards unlike other carriers. 20 kg of luggage is included in the price of ticket.","","","Economy","","10.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Yi Shiang","Singapore","2011-09-06","SIN-CGK-SIN. Booking is to the point. Unlike other carriers offering you - upgrades for baggage allowance better seat inflight meal and so on. 1hr delay is normal especially in CGK on evening flight. Seat pocket is dirty and not cleaned from the previous leg. Overall recommended if what you are looking for is just to get from point A to point B.","","","Economy","","6.0","","","","","","","4.0","1"
"loganair","/airline-reviews/loganair","Loganair customer review","D Davison","United Kingdom","2015-07-20","Great service from a great little airline operating on behalf of Flybe. The Dornier 328 is a comfortable aircraft, albeit a little small. The sole cabin crew member was polite, professional, very friendly and chatty. Complimentary snacks and drinks were served and the flights were on time departing and arrived early. In fact, the outbound flight only took 31 minutes, a record according to the crew.","Dornier 328-100","Couple Leisure","Economy","NWI to MAN","10.0","4.0","5.0","5.0","","4.0","","3.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","T Parrish","United States","2011-11-18","Chicago O'Hare to Seoul return two weeks later. The seats were more comfortable with more leg room than expected so I was able to sleep in Economy Class. Flight attendants were professional and helpful. While the meals weren't always to my taste they were served and cleaned up efficiently. An unexpected perk was the layover in Seoul where I was able to enjoy the 4th floor ""Rest and Relax"" area.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Filip Maciagowski","Poland","2012-05-17","Frankfurt-Lima and La Paz-Lima-Frankfurt. For the first flight everything went smoothly but for the return IGR-AEP EZE-SCL and SCL-RIO all flights on time new nice planes with comfortable seats. Food was average - on the first national flight (1 hr 55 mins )we got small box with sweets and on the second flight (2 hrs 5 mins) we got a not so good small sandwich and drinks. On the third - 4 hours flight from Santiago to Rio de Janeiro I was expecting a normal dinner but instead we got sandwich fruits sweets and drinks.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Dunham","United States","2012-05-17","I recently flew Santiago Chile to Los Angeles with a stop in Lima Peru. Our flight was on an A340-300 which offered a generous seat pitch and fully flat beds. LAN served 3 meals on the flight. Dinner/Late night Snack/Breakfast. All meals were excellent in content and quantity. Inflight staff were constantly at hand. The wine selection was very good.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","David Statham","United Kingdom","2012-04-11","Recently flew from San Juan (Puerto Rico) to Antigua as a result of BA dropping its own flight frequency out of SJU to one flight per week. I was impressed by how much LIAT has improved. We were on time our luggage arrived with us and the flight was good value for money. The best bit was the quality of the staff both on the flight and at the airport - they were friendly knowledgeable and kept us updated on the flight. The only drawback is the age of their plane. You get what you pay for.","","","Economy","","9.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","KS Lee","Singapore","2011-08-29","Manado to Makassar and to Jakarta. Nothing was offered on the first leg not even a cup of water. We did not see the crew at all. On the 2nd leg only 1 cup of water given and a small selection of snacks for sale after that. Again your don't see the crew at all after distribution of items. Disembarkation through the rear exit while the stewardess stood leaning against the wall with her arms folded. The only good thing about the flight and airline was that it was on time the seating was really very cramped.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","R Hargrove","United States","2011-11-17","My wife and I travelled to Seoul. I tried to reserve an aisle side 3 times before the flight but they refused even though they had plenty of aisles open. We wound up paying a premium price for the ticket as it turned out the seats were unbelievably cramped even though plane was touted as new ""equipment"". Flight attendants smiled but did not engage customers at all in conversation. Food portions were unbelievably small. It was a very disappointing experience at every customer touch point.","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Roeser Michael","United States","2011-12-11","Waiting in St. Maarten for almost 6 hours to get flight to St. Kitts. We couldn't land this morning because of weather. LIAT employees were rude uncaring and only interested in not being bothered. They have made no effort to update us until confronted with our complaints about the lack of concern by them. Hopefully will never have to fly them again.","","","Economy","","","","","","","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","J Tydeman","United Kingdom","2011-12-09","Antigua to Barbados but due to industrial action we were ultimately delayed over 48 hrs. Staff at Antigua Airport check-in could not have been less helpful - they started with a cheery nonchalance which was irritating. Eventually they gave up on even smiling and not once during our 2-day ordeal did we receive an apology. We were eventually sent back to our hotel (after a six hr wait at the airport with no information or refreshments) and told to come back the next day. Same thing happened the next day but all the time there is no clarity. We were simply herded around like cattle. On day 3 we did eventually take off but even then we were 2 hrs late for no apparent reason. The aircraft itself was tatty and unkempt and we weren't even offered a drink. I would do everything I could to avoid travelling with this airline again but sadly they have the monopoly of most or many Caribbean routes. A total shambles.","","","Economy","","3.0","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","J Sadli","United Kingdom","2011-08-18","CGK-DPS-CGK. They take you from A to B and that's it. Web check-in was not functioning. Last minute change on departure gate. Delays seems to be normal when flying with them the only positive was the cheap fare.","","","Economy","","3.0","","","","","","","4.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Syed Zainal Abidin","Malaysia","2011-08-07","My trip from Changi to Jakarta was pleasant I choose the seat near the emergency door and the leg stretch is very good. The trip back was nice and smooth it is a no gimmick airline. For me you've got what you pay.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","A Hornbuckle","Australia","2011-11-16","BNE-ICH-IST return LHR-ICH-BNE. Outward journey in October return in November. On very long flights surely inflight entertainment could be rotated. Same applies to the Menus - same on all flights east or west makes no difference. Cabin staff have a poor understanding of English - they didn't seem to be a staff member that could speak fluent English. All attendants seem obsessed with was serving food and getting the shutters down as soon as possible. When I board a day flight I do not want to sit in the dark for the next 10 hours. Other than the leg room advantage in Business class I feel it is a lot of money to pay for the privilege. Even the standard of Airport lounges have been downgraded.","","","Business Class","","6.0","4.0","3.0","2.0","1.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Philippe Frison","France","2012-05-11","Frankfurt-Lima and La Paz-Lima-Frankfurt. For the first flight everything went smoothly but for the return flight we were subjected to constant time schedule changes and we did not get the connecting flight to Madrid at Lima which had been advanced by one hour without information. We were charged more than 5000 USD as penalty for extra-tickets in Economy class to Frankfurt. The tickets had hardly been issued when the time schedule was again changed and the connecting flight Madrid-Frankfurt was not guaranteed anymore. We had to spend a night at the airport and to board Iberia flights to get back to Europe. Again employees tried their best to find a solution and cared for my son who was sick. However LAN does not seem reliable with no customer service available outside Chile to try and solve such problems.","","","Economy","","2.0","3.0","5.0","2.0","3.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","G Holliday","United Kingdom","2011-08-02","Having read reviews I was rather worried about our flights from Antigua to Tortola and Tortola to Barbados. However flights were on time staff very pleasant and our luggage arrived with us.","","","Economy","","9.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Bobby Davidson","Indonesia","2011-06-06","Pangkal Pinang (Bangka) to Jakarta what should be a one-hour flight. Flight delayed by 4.5 hours and almost no information given. I eventually found out that the plane was still in Jakarta awaiting the pilot. After a one-hour delay we were given chicken and rice (horrid if you're a vegetarian but that's Indonesia for you!). After that nothing - not even a word about compensation. The staff were fine onboard - it's the management who need a serious shake- up if they think a 4.5 hour delay for a 1-hour flight is in any way acceptable.","","","Economy","","3.0","","","","","","","1.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","B McHenry","United States","2011-11-14","Manila to LA and the flight was great. Staff were hospitable. Most impressive was how they handled a delay. My Manila to Seoul flight was delayed and I was going to miss my connection on arriving they had staff waiting to meet passengers and direct them to connections as fast as possible and had held up connecting flights so everyone could make flights. My flight was also delayed into LA where I had another connection. Once again there were staff waiting for us so they could direct and usher us as fast as possible to other connections.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Matt Grey","Australia","2012-05-07","Sydney to Auckland return on clean well maintained A340s. The IFE was excellent and the flights both left on time and arrived early. The fare was also extremely competitive for what was on the whole a very comfortable experience. LAN however is slightly let down by the indifferent attitude of its cabin crew and its average catering. These however were relatively minor shortcomings on what was a very positive experience.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","E Abel","United States","2011-07-30","We arrived in the north of St. Lucia to be told that our plane had already left - apparently it was our fault that we didn't know we were supposed to have received an email regarding this but we did not. There were no apologies or pleasantries as we were re-booked on two alternative flights 4 hrs later taking a much longer route to arrive at St Vincents (originally a 30 mins flight). On the second flight from Barbados to St Vincents there was no water and no usable toilet. The stewardess was uninterested and kept yawning. When we arrived at St. Vincent later that evening all of our luggage had been mislaid between St. Lucia Barbados and St. Vincent. We reported the situation to a rather dispassionate lady at the LIAT desk and then continued to our destination. We phoned LIAT the next morning and the service person was abrupt. They had found 4 of our 5 bags and didn't seem to know whether to send them to us or not. They sent the 4 bags and when they located the 5th later that day they wanted to wait until the next day to send that - which would have been a problem since we were traveling.","","","Economy","","1.0","","","","","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","J Dobson","United Kingdom","2011-07-11","Having read previous reviews I was a little wary of our flight from Barbados to St Lucia - but it turned out to be a very pleasant problem free experience! Check in was efficient and we proceeded to the departure gate although we were slightly delayed due to 2 earlier flights out of Barbados being delayed which meant that our paperwork was at the bottom of the pile. However the crew kept us well informed of the situation and they managed to secure the one and only air conditioner to keep us cool while we waited on the tarmac! The flight was just over 30 mins long so not much happening once we were in the air but a smooth take off and landing and a very pleasant air hostess.","","","Economy","","9.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Justin Morley","United Kingdom","2011-05-26","JOG to Lombok via SUB and DPS. Flights operated by Wings air new ATR planes good staff no food for sale as flights just over 1 hour. All flights on time. Very clean planes.","","","Economy","","8.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","J Tan","Singapore","2011-03-17","SIN-SGN on new 737-900ER. Flight wasn't full. Small snack box with a bun and cake provided plus a drink. After clearing stewardess no where to be seen. Little regards to safety with mobile phones ringing in mid flight. Flight departed on time and arrived with minimal fuss. Good thing is it departs from Terminal 1 in Singapore.","","","Economy","","4.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Lee","United States","2011-11-11","JFK-ICN on A380. Staff are quite attentive boarding is orderly bathrooms are kept clean 180 degree flat beds and nice to have a manned bar at the back of the plane. Meals are above average. However unable to pre-book seats online unless a skypass member very limited AVOD for a 14 hour flight and overhead storage seems smaller and limited. Major advantage for me is that it flies direct from east coast.","","","Business Class","","7.0","4.0","5.0","4.0","2.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A South","United Kingdom","2012-04-24","Recently completed 7 internal and 2 international flights (Sao Paulo/Santiago return) in Economy Class. On each of these flights we have been provided with the same small snack box consisting of peanuts/biscuits and a piece of cake. This is disgraceful inflight service from an international carrier. All of these flights took place during a meal time when something more substantial would have been appreciated. No wine offered at all (even on international flight).","","","Economy","","1.0","4.0","2.0","1.0","3.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","R Norville","Barbados","2011-06-23","BGI-ANU via SLU. At the gate in BGI was advised by the staff that we would have to use the toilets in the terminal as the one on the plane was not in use. Left BGI a few mins late and on arrival in SLU was advised to leave the plane no staff about to ask why and had to wait in immigration until someone turned up 15mins later to let us through to the transit lounge. About 1hr 15mins later were advised over the PA system that the plane was now fixed and boarding would commence in 10mins 20mins later a LI staff member turned up at the gate and started to board! Once on board the Flight deck advised us that our plane had been used for another flight and that we had to wait for this one to be serviceable. Flight was ok but cabin crew do not do anything apart from safety demo and insecticide spray then she sat down for the duration of the two flights.","","","Economy","","1.0","","","","","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","M Wickham","Ireland","2011-03-14","Antigua -Nevis -Tortola-St Maarten-Nevis-Antigua found this airline to be quite good. There were some slight delays here and there but the experience was satisfactory. Cabin crew were very good and Dash 8 aircraft were clean and tidy. With the exception of our Antigua departure the ground staff were friendly and helpful. All flights were short so our expectations of catering weren't high.","","","Economy","","7.0","","","","","","","1.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","M Elizabeth","United Kingdom","2011-01-15","Flew with Lion few times while I was in Indonesia for holiday. CGK-MDC MDC-DPS-MDC. It wasn't a very good experience checking-in at Soekarno Hatta crowded and very unorganised! Could hardly move and food wasn't included. Flights were on time though which was a good thing. It wasn't a bad experience but wasn't the best either.","","","Economy","","6.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Jeffrey Tjandrajana","Canada","2011-11-09","CGK-ICN-YYZ. Good cabin crew although English skills are poor. Food was good. The PTV did not work well on the first leg because the touch screen was not responsive but the second leg was much better. The aircraft was clean. Overall I was impressed.","","","Economy","","9.0","3.0","4.0","5.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Brenda Serrano","United States","2012-04-10","My trip back was much better than my trip to Ecuador. Return trip to New York was in the afternoon compared to midnight on outbound NYC-GYE. Food was also much better coming back to NY than outbound to Guayaquil. Unfortunately when you travel with lap infants you really have no choice with seats as you are forced to sit in the middle rows as they are the ones that have the extra oxygen mask - you don't get the opportunity to upgrade to business class because you are travelling with a minor unless you are willing to pay the full price for everyone travelling with you. The choices as far as movies and TV options are decent.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","3.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Andre Franca","Brazil","2011-02-28","SXM-EIS-SKB-ANU-DOM-BGI-SLU-SVD-POS - I left a bad comment some years ago about this airline but they seem to have improved. 90 per cent of my flights left on time the luggage with me in (they are famous for losing bags). Cabin crew friendly but service is nonexistent even on 1 hour flights. Some of the planes are very old and smelly tickets are pricey but if you buy them in the package it is cheaper - but be aware that you can not change.","","","Economy","","7.0","","","","","","","1.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Ivan Jayawan","Singapore","2011-01-14","SIN-CGK on new B737-900. Booking was good website efficient and easy. Flight was delayed for about 45 minutes without any notice. During take off and landing there is one passenger who never set his seat upright and FAs don't bother to remind him. Seat pitch very poor. Baggage claim at CGK is a havoc. Baggage carousel is changed without any notice and a very long time to have your baggage on the belt.","","","Economy","","2.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Brian Smith","Japan","2011-11-07","NRT-ICN-HKG return all on Prestige Class. Their A380-800 experience in business class is very good and so was the 777-300 but the older 747 service isn't quite so. I wish they were more consistent. Overall they provide good service clean lavatories clean aircraft well-dressed FA's and wonderful vegetarian meals. AVOD is good but on a long-haul may be very limited.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","L Lewin","United States","2012-04-09","JFK-SCL. Smooth easy check-in. Flight departed 20 minutes early despite being full. Boarding efficient and cabin crew polite and professional. Excellent product in Economy with better leg room cleaner newer cabins and AVOD that is far superior to what any US carrier offers. Food is pitiful in portion size but is nicely presented and flight attendants come around a few times with more wine water and after dinner drinks. Bathrooms cleaned throughout the 10 hour flight and restocked. B767 has the B777 interior architecture making it feel larger and more open. Regrettably LAN has to codeshare with AA and is at the mercy of its less than helpful ground staff at JFK.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","Conrad Jones","United Kingdom","2011-01-31","The fundamental problem is that LIAT has a monopoly of many routes. We paid about £300 each to fly 200 miles with LIAT having paid £500 each to fly 4000 miles from the UK to the Caribbean. How stupid is that! The best catering on the LIAT flight out was a warm can of coke for US$2 - how difficult would it be to take a chill box of drinks onto their silly little planes for the steward to sell instead of chatting to his girlfriend. Be warned - LIAT means ""leaving in any time"" - for reasons unknown we left 1/2 hour late sat on tarmac on a stopover for 30 minutes having been told it would be 15; after sitting then on the runway for another 15 minutes we finally set off. Allow a generous time allowance for connecting flights then some more as it also means ""luggage in any terminal"" - we heard many tales of lost luggage and friends had to anxiously wait for the following flight (also late!) for one of their cases. The locals seem to get round this problem by taking up to 4 bags on board each one bigger than stated limit. Don't think I'll risk trying this if there is a next time (yes the final destination is worth it) but I may take earplugs along.","","","Economy","","1.0","","","","","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","J Patrice","United Kingdom","2010-08-15","I flew Liat on 26th July and 6th August 2010 and will never fly with them again. On the outward journey they told me I could not travel on to my destination Canouan as I did not have a return ticket. I was not sure how long I was going to stay in Canouan but I did have a return ticket to fly back to London. They reduced me to tears before they eventually allowed me to board the flight. On the return journey they cancelled the flight and then told me that I am not entitled to a refund as they hold the money in a credit account for when I fly with them again! When I eventually got back to Barbados without any help from Liat the manager on duty dismissed me with a flick of her wrist even though I was standing at the counter and her staff were asking her to assist.","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Emerson Manibo","Indonesia","2010-11-22","Flight Jakarta to Bali was 2 hours delayed. Return flight 3 hours delayed. I tried to call their service center several times but no one answers the phone. No notification of delays until you get to the airport. Time is extremely important when traveling. It is obvious that despite their reasonably low fares they don't care for their customers. I will never fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","K Casey","Australia","2010-07-02","Jakarta-Jogya wasn't a pleasant experience. Plane 1hour late - no info/announcements. Departure lounge overflowing with passengers from 3 late Lion flights. Plane (B737) dirty and shabby with indifferent cabin crew (no checks to see bags properly stowed seats upright for landing/take off etc). Website is good but this doesn't make up for other problems.","","","Economy","","4.0","","","","","","","4.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","H R Goldman","Australia","2011-10-26","Brisbane-Seoul my wife flew Seoul-Toronto and I flew Seoul-London. Return flights the same routes. All flights left and arrived on time. All flights were business class and we saved $7000 on an alternative offering from Cathay Pacific. Cabin staff were very good English left something to be desired.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","G Fox","United States","2012-03-26","On a flight from Argentina to Miami we got dinner and breakfast which were inedible with one tiny cup of coffee and one glass of water (no refills offered on drinks) and the cocktail arrived long after the meal. Flight attendants were unfriendly and the service was grudging. After food and drinks were cleared the staff disappeared for the night. When I requested something the attendant was rude. It was almost impossible to understand any of the announcements.","","","Economy","","1.0","2.0","1.0","1.0","0.0","","","0.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A O'Brien","Australia","2012-03-15","Auckland to Sydney. Booked economy class but was upgraded to business class and I was most impressed. Seating was extremely comfortable the inflight entertainment was a pleasure and the staff service was excellent without being intrusive. Ground staff were pleasant and helpful and the flight departed on time.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"liat","/airline-reviews/liat","LIAT customer review","D Redford","United Kingdom","2010-07-05","Flew 4 sectors during a recent holiday (ANU-DOM-BGI-SLU ). All flights were on time and bags arrived OK. Flight attendants polite and helpful. Dash 8s had rather tired cabin interiors but the safety procedures seemed as for all other airlines. Flights were rather expensive for the distance travelled.","","","Economy","","7.0","","","","","","","1.0","1"
"liat","/airline-reviews/liat","LIAT customer review","D Mauro","United States","2010-04-12","BGI-CIW-BGI. All segments were late there was major attitude and the fare was unbelievably expensive. In fact this short island hopper flight cost almost as much as my international flight from the USA! Planes old and dirty. They have a monopoly and they clearly take advantage!","","","Economy","","2.0","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","F Wilson","","2010-05-08","First pro is their web site very easy and no hidden costs the spring up as you progress into the booking process. Aircraft mostly new and clean with friendly staff. Flight service is limited seat pitch 28"" for coach and 32 for business. Very tight however was on request was given a long leg seat with a smile and no charge.","","","Economy","","7.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Ken Sriv","United States","2011-10-21","Chicago to Bangkok with 1 child and 1 infant. Advance seat assignment not been honored at the checkin due to plane change without any notification. One of my children ended up sitting on a seat without any parent around. Ground crew at Chicago did not want to offer any help. All they said that it was a full flight. I was there 2 hours and 30 minutes before departure. Plenty of time to assist and none whatsoever. Bad service for the 1st time flying with Korean Air. The funny part was same thing happened at BKK but the ground staff there was willing to help and I could sit with both of my children in the returning flight.","","","Economy","","3.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","K Ono","United States","2011-10-21","LAX to Narita return. Usual amenities including pillow blanket water slippers newspaper etc. Food was good but nothing outstanding. Cabin interior in good condition. Bathrooms kept clean. Inflight entertainment had good selection of audio and video programming. Cabin crew on return flight offered beverages frequently more so than on outgoing flight. No snacks were offered with exception of peanuts on initial beverage service.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Clive Overlander","United Kingdom","2012-03-13","I flew Premium Business from LIM to MAD on 20th Jan (having been re-booked by Iberia due to a pilots' strike). Seat had a mind of its own: seat back and foot rest kept operating on their own! Seats next to me were reserved for crew and despite my polite complaints I was not moved. Food was abominable and despite registering a complaint with flight attendants and online I have heard nothing.","","","Business Class","","2.0","1.0","3.0","2.0","4.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Gaitan","Argentina","2012-03-13","AEP-BRC-AEP. Both flights with 1 hour delay. 2 hrs 20 mins flight and catering is a joke (small box with mini snacks). The cabin was dirty in Bariloche for the flight back. My seat was covered with napkins and crumbs. It seems that they don't clean the airplanes in destinations outside Buenos Aires.","","","Economy","","4.0","3.0","4.0","2.0","3.0","","","3.0","0"
"liat","/airline-reviews/liat","LIAT customer review","H Koch","Germany","2010-03-17","The boarding was late and we get no information at all. 2 hours after boarding time they cancelled the flight. Officially because of maintenance reason but we are pretty sure they cancelled because only 6 people booked the plane.","","","","","","","","","","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Richard Williams","United Kingdom","2010-02-28","We flew three times on holiday. The first flight we were late owing to BA but they put us on a later flight. The second flight the check in staff had our son down as Canadian so we had to spend about 45 minutes at US immigration at San Juan. The flight itself was good and on time. The last flight was late and they did not take my wifes luggage but amazingly they delivered it early on the following day. Do not depend on them to take a connecting flight. I am afraid they more or less have a monopoly.","","","Economy","","4.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Jurgen Julio","Indonesia","2009-08-09","CGK - Lombok DPS - CGK on new 737-900. Using the domestic terminal in Jakarta it was pretty hectic. One thing that bothered me the crew did not check the name on the boarding pass with our ID. The flight to Lombok was delayed for an hour while we were onboard. Seats and service were decent since we were using the old plane. Getting back from Bali to Jakarta was terrible. Using the new B737-900 the seats was seriously tight - have never flown any plane with seats that uncomfortable.","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","D Djamal","","2009-03-15","CGK-DEN-CGK. CGK-DEN delayed by 2 hours to 11am due to technical problems so Lion Air gave a lunch box - not bad but not appetizing. I went to the Manager on Duty to ask for an earlier flight on another airline (as I was planning to return the same day) but they couldn't find a seat on another airline. When I reminded her that Garuda had a flight leaving soon she said she didn't check with Garuda. They were definitely overwhelmed with complaints. The seat was the most uncomfortable seat I've ever been on. I'm only 171cm (5'7"") but my knees touched the seat in front of me. No service onboard not even a glass of water or anybody going around the cabin selling anything. If they dont improve the service I wont use them anymore.","","","","","1.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Buck","Thailand","2011-09-21","BKK-ICN-LAX return. All flights on newly refurbished cabins on A330-300 and B777-300 and B777-300ER. Staff are attentive to any special requests or requirements. Food and drink service was very good. Nice greetings at ICN for my connecting flights by KE ground staff. KE boarding pass entitled me to a discount at the pay-in lounge at ICN. All transitions were smooth flight attendants were professional in addressing my needs. The price was good compared to other airlines.","","","Economy","","10.0","","","","","","","","0"
"liat","/airline-reviews/liat","LIAT customer review","Richard Lim","Canada","2010-02-10","My wife her sister and I had the pleasure of flying LIAT from Barbados to Guyana return. As we were on holiday delays and late luggage didn't really matter to us as we took it as an adventure. This time round we chose the direct route non-stop and it was on time and pleasant - they have improved from the last time we flew LIAT. For those on holiday 'hey you're on holiday everything is an adventure or an episode'.","","","Economy","","8.0","","","","","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","D Maulana","","2009-03-13","DPS-CGK new B737-900. The aircraft condition although it is brand new but dirty many spots on the leather seat trash on the carpet which shows that they do not clean it properly. FA only did the safety demonstration do the snack & drinks selling and the rest of the flight they chit chat on the pantry. Some of the FA announcement are recorded. Another things some passengers are still doing some activity while the fasten seat belt sign is on and the FA did not warn the passenger to go back to their seat. I believe that Lion Air should upgrade their services and FA skills/knowledge.","","","","","2.0","","","","","","","","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Miroslav Lukic","Canada","2015-08-01","We bought 3 return tickets for the trip Toronto to Zagreb via Warsaw. Going to Zagreb no problem, but coming back we were forced by LOT Polish Airlines to leave our vacation a day earlier as LOT Polish Airline canceled our flight from Zagreb to Warsaw, which supposed to be perfect connection to Toronto and all happened with verbal ""Sorry and apology"". We should leave Zagreb at 1pm on July 22nd and arrive same day at Warsaw at 3pm or so and leave at 4:45pm to Toronto, when LOT has changed our flight back, they said we have only option to leave with early flight from Zagreb (which made us come to Zagreb from our hometown Vukovar which is 3.5 hours away from Zagreb airport and use hotel over night). So LOT Polish Airline put us on that 8am flight to Vienna and from Vienna to Warsaw with 5 hours of waiting time at Warsaw airport. After we talked to LOT representative she said that this is the best option and after we asked for hotel and any credit, she advise us to sent email to their claim department which did not really care about what happened. After 3 email exchanged we learned that this company, Lot Polish Airline is not worth to be used ever in the future.","Boeing 787","FamilyLeisure","Economy","Toronto to Zagreb via Warsaw","1.0","3.0","1.0","2.0","3.0","1.0","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Yoon","United States","2011-09-18","JFK-ICN on 747-400 ICN-JFK on 777-300er The Business Class lounge at JFK is wanting. Limited range of refreshments are provided ie cheese crackers and muffin assortments. It is dimly lit and small. Onboard the flight menu hasn't changed much in 10 years. They serve red wine chilled in mini glasses. Overall the attention to detail in their customer service aspect has diminished over the years. Further the new 180 degree position seats are cold firm and uncomfortable. The Business Class lounge at ICN is large and well lit. However because ICN is the hub for KAL it is always packed with waiting passengers. I've also noticed over the years that the assortment of available food items has shrunk here also. Onboard I will never again fly 14+ hrs non-stop on a B777 too noisy and too cramped. Concerning the cabin crew the service is always better although nominally when flying out of the states. When flying back to the states the flight crew seem to have it in mind not to be as attentive to passenger concerns.","","","Business Class","","","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","U Hosterbach","South Korea","2011-09-05","Incheon-Heathrow. A disappointing performance. Seats the most uncomfortable I have sat on in Business. Even in cradle position you still slide (and I'm only 1.70 meters). No drinks offered after take off until 1.5 hours into the flight. No aperitif - just 4 wines. Food boring with little taste. Video screen small movie selection far away from what other carriers offers. Flight attendants not really interested.","","","Business Class","","1.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Bolivar Pico","Ecuador","2012-02-28","UIO-GYE-UIO. First leg: Web check-in worked perfectly. Only took hand bag so directly to security and gate. Boarding performed by line order but not reinforced so result was chaos. Onboard as usual only one candy not even a water round. Flight attendants polite and courteous. Departure and arrival ok and on time. Second leg: Web check-in worked perfectly. Boarding not performed by line order again pure chaos agents had no interaction with passengers. Onboard if a passenger asked for water they honoured the request. Flight attendants polite and professional but a robotics attitude zero smiles.","","","Economy","","8.0","4.0","3.0","1.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Brownfield","United States","2012-02-20","LAX to Santiago was good and so was food and service. LA ground staff were weak and uncoordinated. Arrived in Santiago to see our connecting flight to Buenos Aires had been cancelled. Left on another flight but had to wait for our bags in Buenos Aires. Flight back was OK on the ground and lounges for first class were very nice. Long flight from Lima to Los Angeles attendants were good but food was pathetic. Cold ham sandwiches for dinner. Not anywhere near the value of a first class flight.","","","Business Class","","3.0","4.0","3.0","2.0","4.0","","","2.0","0"
"liat","/airline-reviews/liat","LIAT customer review","F Goldsmith","Ireland","2010-02-01","When you use this airline make sure you have a back up plan. If your LIAT flight is cancelled and you end up missing your connection flight to US or Europe travel insurance company don't refund money for ticket because LIAT frequently use the excuse of Monserrat volcano spewing ash which ends up being an ""act of God"" therefore cannot fly and insurance company do not refund money.","","","Economy","","","","","","","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Martin Lewis","United States","2010-01-13","Had a harrowing experience getting from Trinidad to Grenada! After two 5 hour flights I got to Trinidad at 6:30 am and tried to check in with LIAT airlines for a 2:15 flight. The said I couldn't check in until noon. That meant no way past security to where the comfy lounges are need a boarding pass for that. When I did check in at noon they said I have to check my rollaboard as well as my regular suitcase and could only take my laptop case aboard. Said my suitcase was 1/2 kilo overweight and charged me 75US for it. After I paid they said which of the two would I like guaranteed to arrive in Grenada? Something about weight balance of the plane. When I boarded you couldn't believe some of the cases people were stuffing in I guess that luggage regulation is only for american tourists. Finally the plane was 1 hour late and the port agent was not there to pick me up as promised. I got to the ship by taxi 15 minutes before it sailed but at least with all my luggage. Now here's the funny part the airline LIAT has a slogan which is ""Always on time!"" So at least I got a good laugh about it.","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","D Booth","","2008-12-01","CGK to KUL return. Didn't expect much as had poor experiences with Lion in the past but was pleasantly surprised. Check-in very orderly both flights arrived absolutely on time and the fare was very competitive indeed. No food or IFE. Everything else was no-frills - but seats are allocated and flight operates to the proper passenger terminal at KUL and not the awful LCCT so I'd say that Lion has the edge over the other low-cost operator on this route Air Asia.","","","","","4.0","","","","","","","","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","M Widjaja","","2008-11-21","SIN - CGK one way flight on time with new B737-900ER. Seat pitch was very tight (around 28"") - very hard to sit and move around. The 1.5hr journey was like a shuttle bus - no services and you cannot even purchase any foods or drinks. FAs were attentive as call button answered immediately.","","","","","3.0","","","","","","","","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Edward Vayn","United States","2015-07-27","Flight WAW to ORD July 24. Food service was very rushed. Flight attendants poorly trained to cater to business class passengers in terms of attention to service requests. Very stingy with hard liquors, will only serve couple of drinks during dinner service and will purposly ignore any more request. Food average. You have to ask for everything, nothing is ever offered even water. Looks like saving on liquids including liquor and water was their main goal. Magnificent aircraft especially in business class too bad crew in business class is not properly trained.","Boeing 787-800","Business","Business Class","Warsaw to Chicago","5.0","4.0","1.0","2.0","3.0","3.0","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Ed Roggeveen","New Zealand","2015-07-14","Just a short trip of about an hour but the flight was good. Our 4 year old was given a puzzle book and some pencils. Water and a wafer bar was provided. Cabin crew were friendly enough. Check-in was extremely slow though. 3 counters open with a short queue and it still took 20+ minutes. Counter staff seem to move very slowly!","Embraer 175","FamilyLeisure","Economy","Riga to Warsaw","7.0","3.0","4.0","3.0","","2.0","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","D Vaid","Thailand","2011-08-31","Bangkok to Pusan in Economy. You cannot pre-book seats online unless you join their program. So I had to get what was left at check-in on a pretty full flight. No refreshments or food offered or served after we departed from Bangkok until the early hours when landing in Pusan. Not a great traveling experience.","","","Economy","","3.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Stefan Stefanov","Bulgaria","2012-02-09","Lima-Easter Island-Lima Business class. Extremely poor service in Business class. Flight attendants with very poor attitude trying to avoid and ignore passengers' needs. For the steep prices they are charging this is unacceptable. Bag was not checked to my final destination and the check-in agent couldn't give me a reasonable explanation. Catering poor without even offering a coffee before the early morning arrival. No additional drinks service and should you dare to ask for something else it is brought to you by a very irritated staff. No lounge at Easter Island airport 200+ passengers are crowded in a tiny departures hall with no air conditioning. Really hope then will get some healthy competition on this route soon.","","","Business Class","","1.0","4.0","2.0","2.0","4.0","","","1.0","0"
"liat","/airline-reviews/liat","LIAT customer review","Frank Dalton","Albania","2009-09-07","I have flown LIAT 5 times in the last week - San Juan to Barbados (via St Lucia) Barbados to Trinidad Trinidad to Martinique (via St. Lucia) Martinique to St. Lucia and St. Lucia to St. Martin (via Antigua). In general very disappointed with this airline. While the flight attendants have been professional and polite the same cannot be said of the ground staff which is a disaster. The first two flights were delayed but explanations for the delay were not forthcoming. At St Lucia airport the monitor showed my flight as being ""on time"" but in fact it was delayed. I arrived late from a connecting flight and seeing this message I thought I had better get on to the airplane. Doors were closed however and there was no LIAT representative anywhere in the waiting room. Finally I was able to find out from a police officer that the flight had not left yet and that the screen obviously was providing inaccurate information. Due to delays in the flight to Barbados I got to spend the evening without any dinner. Everything had shut by the time I got to my hotel. There was further lack of professionalism in other flights but they concern a topic that ""cannot be published"".","","","Economy","","","","","","","","","1.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Jimmy Leong","","2008-10-23","SIN-DPS-SIN both flights using the new B737-900ER. Cabin clean bright and airy. I was impressed that food (hot meal dessert and salad - all served on a tray) + drinks were served for both flights. Pity that load factor for both legs was less than 40% and no inflight entertainment was offered at all. It's a great flying experience overall.","","","","","4.0","","","","","","","","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Jeff Sim","","2008-08-26","Singapore-Bali on new 737-900. Low fare with Good Service. Seat a bit hard Food provided is enough but not nice. Return Flight delay about 50 min. Overall still satisfied with Lion Air.","","","","","4.0","","","","","","","","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Marina Reznicova","Canada","2015-07-06","My flight from Kishinev to Toronto was cancelled and the alternative that they offered was not acceptable. Instead of 1 transfer, they offered 2 transfers with 7 hours waiting in Vienna. I was travelling with a 9 month old baby and LOT were not at all understanding. ","","FamilyLeisure","Economy","Kishinev to Toronto via Warshaw","1.0","2.0","2.0","","","1.0","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Martin Szalai","Canada","2015-07-04","Warsaw to Toronto on July 1, 2015 with LOT Polish Airlines. My experience is very poor. The entertainment system did not work properly. I had to ask for another headphone. I waited for about 15-20 minutes, and when I noted this duration to the attendant, the answer was: ""we are preparing food, we are busy""  My girlfriend waited for about 40 minutes for a glass of water to take a medication. The sign that indicates need of help was on in both cases above, but seemed nobody cared.  Delay in flight due to computer issue for about 1,5 hour. The captain indicated the issues, but when it got fixed, he never assured the passengers that everything was alright. LOT should consider that people on economy class receive at least average standard service. ","Boeing 787","Couple Leisure","Economy","Warsaw to Toronto","3.0","2.0","1.0","1.0","2.0","3.0","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Richard Wong","Australia","2011-08-29","Sydney to London via South Korea. I was impressed by the legroom the quality of the plane (777) and the stewardesses. Toilets were cleaned every few hours more than plentiful food offered and a free 5 star stopover in Incheon.","","","Economy","","10.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Belai","Kenya","2011-08-28","BKK-ICN return in Economy. Seats have generous leg room. Staff excellent on both flights and always around to assist. One of the flight attendants went around the cabin giving pens to fill out arrival forms. IFE was great and it started working from before we took off until after we landed. Food was average which was the only let down on both flights. Good staff ground and onboard and this was the 2nd cheapest on this route without a stop.","","","Economy","","9.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Cristian Marin","Chile","2012-02-08","Terrible service in premium business booked originally a MIA-SCL in economy but using my mileage on LANPass I was able to upgrade - service was awful staff disappeared shortly after dinner service and reappeared at breakfast service was truly unprofessional and quick. I think that the mileage I paid was too much for such a poor service.","","","Business Class","","6.0","3.0","1.0","3.0","4.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","G Kohen","United States","2012-01-25","GRU-SCL SCL-LAX in business. Decent lounge at GRU. Flight was delayed about an hour with no explanation. 767 long haul with flat bed seats for the 3.5 hr regional flight. Service was so-so. Flight attendant would not give me extra water even though I repeatedly asked her. Good IFE light menu option was nice. SCL-LAX - premium check-in and dedicated immigration was fantastic. A340 pretty good hard product but service was weak. Flight attendants slow and were nowhere to been seen with extra drink requests. For a $5000 ticket I think the water should come automatically and freely. Better than their US counterparts but a long way to go.","","","Business Class","","6.0","5.0","3.0","2.0","4.0","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","David Cox","","2008-08-11","JOG - CGK. I guess this airline is fair. Our flight was cancelled and the flight we were put onto was about 3 hours late (it was due to leave about 2 hours before our flight). But they were very efficient in transferring us onto another flight. They even got everybody a donut and water. So full credit to the Jogjakarta customer services.","","","","","3.0","","","","","","","","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2015-06-23","Nice to have Boeing 787 on this short flight instead of usual old 737. However the seats in Economy are very narrow with quite limited legroom. If you are over 180cm/6 ft tall, you may find it very uncomfortable. LOT has a food for purchase in Economy, but selection is quite good (sandwiches, salads, snacks, hot meals), and soft and alcoholic drinks. Eveything is cheap, and for large sandwich, beer and coffee I paid 28 PLN, which is 6 Euro/9 USD. Water and chocolate wafer is for free. Good IFE with around 40 movies and many tv shows. The only downpoint of this flight was some cabin crew. Some were nice and smiling, some looked very grumpy, with basic English skills or not talkative at all, answering with ""no"", ""yes"" only. Sometimes the word ""please"" would be apreciated. Generally, good flight, but some cabin crew must remember who pays their salaries and treat us with respect.","Boeing 787","Business","Economy","WAW to LHR","7.0","3.0","2.0","3.0","5.0","4.0","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Brian Armetage","Canada","2015-06-15","This airline has embraced the worst airbus space limits for customers in economy class. You have no chance to rest on this airplane. They have 9 rows instead of 8 as other Star Alliance flights. My shoulders and elbows were in continuous touch with my neighbors. Leg space is horrible. It's a real torture to fly with this type of plane. This was my first and last experience with this airline. They do not respect Silver status for a Star Alliance member. They did not allow me to drop my baggage to the priority counter indicating that they recognize only Silver more (which I have never heard of before). They are part of Star Alliance and do not respect the rules.","787","Couple Leisure","Economy","Toronto to Warsaw","1.0","1.0","3.0","2.0","2.0","1.0","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Gary Upton","United Kingdom","2011-08-27","LHR-ICN-MEL-ICN-LHR First flight on B747. Good flight service entertainment. Food lovely staff friendly and polite. Second flight to/from Melbourne on brand new A330 and same again excellent choice of entertainment and regular refreshments from friendly staff.","","","Economy","","9.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","O Doron","Israel","2012-01-24","Flew business on 767 from Lima to Madrid. Seats reasonably comfortable plane clean and in good condition. Service however was extremely poor! Total disregard from 2 flight attendants. Dinner served slowly then crew hid in galley. I wanted some more wine waited till the steak was cold before they answered the call button. I didn't even dare ask for desert. Filled out the detailed breakfast order card which they collected and went to sleep. Got up several times went forward to stretch legs - no food or drink crew chatting and ignoring passengers. Woken up by crew asking if I would like breakfast - I said not yet. Crew hidden behind galley curtain after 20 minutes pressed the button and finally crew turned up asking if I had filled out the form - I said yes but he didn't find it and asked what I wanted. Slow service again long wait for coffee gave up on extra bread. All in all total disregard for passengers worse than coach on most airlines.","","","Business Class","","2.0","4.0","1.0","3.0","0.0","","","0.0","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Kerry Manoppo","","2008-07-14","DPS-CGK-DPS. Both legs using new Boeing 737-900 ER. Departed on-time even early. Cabin was clean. No more free drink. All foods and drinks are for purchase. Seat pitch quite tight. Overall I was satisfied flying on Lion Air.","","","","","5.0","","","","","","","","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Tyler Thia","","2008-06-19","SIN-DPS-SIN on 737-900ER. Latest entrant on the 'prized' route and had to take advantage of low fares not available for past two years. Single class cabin seats rather hard but typical of such carriers slight recline snack box and free drinks provided. Returning flight at 12am was delayed for 2 hours ground staff provided mini dinner snack box which most passengers left untouched. Delay was informed upon check in. Cabin crew pleasant call button answered almost immediately drinks requests tended to quickly. The major difference between Lion and the rest of the budget carriers is that they do not hawk duty free sales so once meal service is completed passengers are left undisturbed. Both flights not completely full despite the very attractive fares. One reason could be due to the bad publicity Indonesian carriers have been receiving. Extremely value-for-money service something we should not take for granted in these times.","","","","","","","","","","","","","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Bonita Middleton","United States","2015-06-13","We did a round trip. I am gluten-intolerant and requested gluten-free meals. The first one, dinner, was good, I was very pleased. The ""breakfast"" consisted of two muffins and fruit. No butter or jelly! And I paid $15 for that! On the way back our flights changed and I didn't know I was supposed to confirm the gluten-free meals. Therefore, they didn't have any for me. The flight attendants were very helpful though, they brought me a vegetarian meal that was not claimed for one meal and for the second one they put together a meal for me - mostly salads, fruit, and nuts. I was pleased with the service and that they went above-and-beyond to provide me with the meals I needed. I can't say enough about the good service. We brought back three adopted boys who spoke only Polish and the attendants were very patient in answering their questions since we could not understand them.","787","Couple Leisure","Economy","Chicago to Warsaw","8.0","3.0","5.0","5.0","3.0","4.0","","3.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Sobolewski","United States","2015-06-12","FRA-WAW-ODS. Two short hops on LOT on smaller jets.  Was run like a low cost airline: Just a cup of water and chocolate but the seats were comfortable and no IFE.  Staff are friendly. A food and beverage cart run down the aisle charging about 2 bucks for drinks and snacks and almost no one bought anything. I wonder if they flushed all the coffee down the toilet at the end of the flight?  I don't think the model is cost effective for Poland. Probably more coffee and tea wasted than paid for by customers.  Flights left and arrived on time.  Flights booked with mileage points so no idea as to value.  I needed a good connection between Frankfurt and Odessa and this was one of them.","","Solo Leisure","Economy","FRA-WAW-ODS","7.0","4.0","4.0","2.0","2.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Michael Hollifield","United States","2011-08-19","ATL-ICN on 747. Boarding went smoothly albeit the announcements were hard to hear and they actually just shouted zones. Onboard a feeling of being a big older but the seat had plenty of amenities: water blanket pillow slippers headphones. Seats fairly comfortable for an aisle seat. Cabin crew professional and polite. Food was tasty but the dinner was basic.","","","Economy","","8.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Harry Lee","United States","2011-08-14","I was flying Los Angeles-Tokyo Tokyo-Incheon and Incheon-Manila. Seats were comfortable with new individual screens filled with varieties of entertainment options. The meal was good especially from Seoul to Manila.","","","Economy","","10.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jan Willem Mulder","Netherlands","2012-01-17","GYE-MAD. Although we had a 3 hour delay due to weather problems at Lima airport the flight was excellent. We were correctly informed during check-in about the delay. Crew in Business Class was very service orientated and personal good wines and food that was fine. Great seats in Business Class they are full flat and was able to get a good night sleep. IFE system with big LCD screens and enough choice of movies. Only minor thing that went wrong was that our bags were the last ones on the belt. Priority labels do not seem to work. Would definitely fly them again when travelling to South America.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","David Schwalbe","","2006-02-26","Padang-Jakarta sector - airline seems more like a shuttle. No food was provided  but the ubiquitous water cup which you get on every public transport in Indonesia.","","","","","","","","","","","","","0"
"lion-air","/airline-reviews/lion-air","Lion Air customer review","Rachel Ong","","2005-10-20","The service was good compared to other value airlines. The food served was enough and I was contented. I really think that the airline was indeed perfect and more preferable to me.","","","","","","","","","","","","","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Pärsson","Sweden","2015-05-31","ARN-WAW-JFK. First time connecting through WAW and first time flying LOT I did not quite know what to expect. Arrived in WAW on time had no trouble at all finding the gate. WAW overall seemed fresh and nice with free WiFi and a lot of power outlets even loading stations if you forgot your iphone charger. The boarding process was pretty smooth and we pushed back with a 15 min delay. As for the flight this was my first time on a 787 and I loved it. The plane is very quiet and looks great big nice windows with a dimming-function I've never encountered before. The IFE was alright a very good selection of Hollywood movies however if you are a movie geek like me you've might have seen some of the finest picks. The seat comfort was OK. Good amount of leg space seat was fairly comfortable and the tables where very functional. The food was fine nothing special really but I wasn't flying hungry or thirsty. Overall the service on the plane was really good the flight attendants always had a smile on their face and were quick to assist you if you needed anything. We arrived at JFK 20min before scheduled time. Bottom line I would not hesitate to fly with LOT again especially when their prices are generally lower then Lufthansa or KLM.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","V Lieshout","Netherlands","2015-04-16","The seat comfort of the new Boeing Dreamliner is very poor there is no comfort foam in the seat cushions it feels right away very hard and after two or three hours it hurts if you have to fly 11 hours? This is a very poor (economy class) passenger seat design of Boeing the thin seat cushions are not finished with durable comfort foam. It will probably be resistant of 16 or 20 G but there is absolutely no passenger comfort in the seat cushion of the Dreamliner.","","","Economy","","5.0","1.0","2.0","4.0","4.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Shaun Wong","Hong Kong","2011-08-09","HKG-ICN A380 ICN-FRA B777. First time flying Korea Air and I was impressed. Cabin crew smartly dressed friendly and efficient nothing was too much trouble. Cabins spacious and airy and spotlessly clean. Upgraded along with my partner to the Kosmo suites from Prestige class on FRA-ICN return sector although still prestige class service. I would suggest Korean Air include noise cancelling headsets for their Prestige Class and more AVOD choices for longer haul flights.","","","Business Class","","10.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","John Dillon","United States","2011-08-09","I flew to Saigon via Incheon. I asked for an exit aisle seat and got it with plenty of room. They fed us 5 times on the 14 hour flight to Incheon and 3 times on the flight to Saigon. Whenever I wanted a beer I got one and free of charge. Same for the return journey. The staff were very friendly and efficient.","","","Economy","","10.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Richard Edwards","United States","2012-01-12","On the ground LAN are hopeless. We arrived in Santiago on December 31 only to find that our continuing flight to Buenos Aires didn't exist. Trying to find a customer service agent in the terminal was fruitless as there is no service desk in the departures area at SCL. Eventually I had to call the US office to get us transferred to a later flight - 10 hours later. Tonight I tried to print boarding cards for our return to JFK our requested seats had already been taken and a 30-minute call to customer service resulted only in the advice to ""get to the airport early.""","","","Economy","","2.0","3.0","1.0","4.0","3.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Levy","United States","2015-04-08","This was the first time flying with LOT in many years and I have to say they have upped the ante. Flew PRG-WAW- ORD. First segment was on a comfortable E175 with excellent service. Second segment was the game-changer. 787 Dreamliner in Business Class. The cabin was maybe half full - the service was absolutely stellar. They provided sheets for the fully lay flat seat after the best meal which was delicious. I had requested a vegetarian meal which come out perfectly but also wanted to try the Vegetable Moussaka which was served for dinner so they let me have one of those as well. They served a nice selection of champagne and wine came around the cabin offering their special Black Currant Vodka which we tried and which was delicious. We finished our dinner with two glasses of Polish mead. The attention to detail in the cabin was what impressed me. They would only cross over in the galley even though the first row of seats in the middle were empty. Upon deplaning they all had their positions in the cabin from which they said goodbye. My favorite J seat across the Atlantic is usually on the 747-800i with Lufthansa and I have to admit - this was completely on par with that. Frankfurt has more connections to the rest of Europe but if the times and connections are right I would very happily and very well will most likely fly with LOT in the future. This was a ticket just so I could try out the 787 which I hadn't flown yet but I was so impressed with LOT's service it's going on my list of preferred airlines. Well done to the J cabin crew and purser LO 3 on April 6 WAW-ORD.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2014-12-31","Warsaw-JFK on Dec 20. B787 Dreamliner. Beautiful quiet and very spacious airplane. Full flight but seats are ok good legroom however aisles are narrow and you may end up bumping other passengers while passing by. Flight was delayed 25 mins but we landed on time. Service was ok first drinks trolley then meals (chicken with potatoes or pasta bolognese) Greek salad some cheese and meat cuts bread rolls and chocolate waffle followed by cold and hot drinks. Alcohol is for purchase but prices are affordable (wine and spirits 10 PLN = 2 Euro) same as mid- flight snacks. Before landing very smart box with sandwich fruit salad and chocolates was served followed by drinks. Generally food was ok. Many rounds with water during the flight. Very nice and attentive cabin crew. Decent IFE system personal screens no issues however only around 40 movies 50 CDs and 7 TV shows may not be enough for some to choose from. To conclude good flight fantastic airplane and nice crew.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Brian E Smith","Japan","2011-08-09","NRT-ICN-DPS-SIN-ICN-NRT in Business class. Besides the fact the AVOD does not have an extensive list of choices for such long flights I cannot fault Korean Air. The flight attendants were well dressed smiling and spoke English well. The vegetarian special meals were inventive. I was lucky enough to fly the A380 between NRT and ICN and it is a joy. There is a full bar in the back and a mini one up front. The seats on the A380 are completely lie flat and very comfortable for sleeping if not a bit hard. The A380 is also extremely quiet. The lounge in Icheon was a bit overcrowded but it is the summer travel season.","","","Business Class","","9.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Bova","United States","2012-01-11","SFO to Lima. During the flight the call button was never acknowledged. When I flagged someone down to ask for a beer as I saw others receiving them the flight attendant rolled her eyes shook her head and said ""no there is none"" and walked away. I saw other attendants serving beer so I asked another FA who brought one. When I to the restroom attendants were telling jokes and chatting while people were walking to the back to ask for water as call buttons were ignored. Cusco-Lima-Quito. Air traffic control were on strike so things were running behind. We exited in Lima in a panic I found 2 LAN employees chatting and asked where my gate was - they stopped talking to each other one walked away and the other turned her back and got on her cell phone. I asked again and she turned around put her finger in my face and yelled one moment at me in Spanish. I ran to the gate where boarding had closed 4mins earlier. I persisted and she finally let me on. However due to the air traffic control strike we sat with the airplane door open for the next 3 hours. Bottom line they have the worst possible customer service.","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Milossavlevich","Georgia","2014-11-20","BEG-WAW and WAW-TBS. E170 on first leg. Rudimentary service consisting only of a glass of water and a choco- waffle. The only choices you had was between still and sparkling water. Still ok for such a short flight. Legroom was superb like on an A330. In-flight magazine of very poor quality. Second leg on E190. It was a more comfortable plane but exactly the same service on a 4-hours long flight. Got offered a pillow and a blanket for the night flight what was a nice surprise. Plane was full. There were some unruly Polish passengers on-board. All in all I would fly LOT only if their price is the same or slightly above the low-costs on the same route.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Billie Robbins","United States","2014-11-06","We flew economy plus during October 2014. The aircraft was a Dreamliner 787. If you are a middle passenger or an inside one you are in big trouble. You cannot get out of the seat unless you step on the aisle seat. While comfortable when seated it is impossible to get out or move around. The aisles are narrow and barely passable without bumping a passenger. Regular economy must have felt like cattle without the amenities that we at least got in economy plus. Unless you can get an aisle or adjoining aisles with a partner or the bulk head don't book a ticket.","","","Premium Economy","","5.0","3.0","4.0","4.0","4.0","","","3.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Tom Hill","Vietnam","2011-08-07","SGN-IAD and return transferring at ICN both times. Hard working and well turned out staff. Spotless 777s. The terminal in Seoul is comfortable and affords easy transfer. Lots of leg room for average sized Western male. AVOD and catering more than adequate. Excellent value for money.","","","Economy","","10.0","","","","","","","","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Jim Reid","United Kingdom","2012-01-09","Various internal flights in Chile and then SCL-EZE. Service on the ground and in the air was excellent. Comfortable aircraft and good leg room.","","","Business Class","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","B Oruch","United Kingdom","2014-11-03","LHR-WAW-LHR 23/24 October on 787 Dreamliner. It was a trek to the gate in the new Terminal 2 but had priority boarding so went straight on. Boarding took some time to complete but I suspect that was due to passengers turning up late. Took off about 40 minutes delayed but made it up on the way and arrive about 10 minutes late. Outbound sat in 6G premium class cabin. Very comfortable seating and sufficient legroom. Although this was a short haul flight I would quite happily endure a long haul flight in this seat. The service was excellent. Very efficient and friendly cabin crew. IFE was good if a little limited; would like to have had more choice of music and movies. Choice of hot meal and snacks as well as drinks - all very tasty. Inbound in business class cabin seat 1D. Extremely comfortable seat which reclines flat. Controls simple to use but a bit of a pain taking the IFE monitor out of the center console (other seats in rows 2 & 3 have their monitors in the back of the seat in front. Cabin crew excellent the kind of efficient service you'd expect flying first class. Choice of meal snacks & drinks also excellent. Took off around 30 minutes delay but landed before scheduled time.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","L Zhang","United States","2014-10-31","Chicago to Warsaw was delayed for more than 1hour however this delay is nothing compared to what happened next on my flight from Poznan to Krakow connecting at Warsaw. First they held us at the Poznan airport for more than 2 hours without a clear explanation. Flight was then cancelled and there were no more flights to Warsaw at that day. Very close to midnight and the airline representative told us that we could take a 4-hour bus ride to Warsaw otherwise there is not much they can do. The bus is fully packed and they did not provide any food or drinks during the entire 4-hour journey. After we arrived at Warsaw airport at about 4.30 am we asked about our connecting flight to Krakow and they told us there is no flight available today for us. So that means they basically dumped us at Warsaw airport without any further arrangement. I had to take a taxi going to train station and took another 4 hour train ride to finally get to Krakow. All in all my first experience with LOT is absolutely horrible and I will avoid flying with them in the future at all cost. LOT appears to stand for ""lots of trouble"". They treat their customers as third-class and the words ""customer service"" are definitely not in their vocabulary. Stay away from them if you can!","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Liewehr","Germany","2014-10-22","WAW-LHR LO 279 October 16th in C-Class LOT is using its 787 Dreamliners on this route at the moment which was a nice surprise. C-Class seating is flat-bed and very comfortable and spacious. As a nice treat LOT offers its long-haul meal service scheme in business class on this short-haul flight. Very decent Do&Co Catering dishes served individually at each seat no tray-service. In any case a nice idea how to promote the long-haul product to potetial clients. Crew service exceptionally friendly and polite as usually on LOT. Excellent value for money and in terms of the overall product impression for sure on par with LH LX and OS.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","B Chudleigh","Australia","2011-07-31","SYD-ICN-LHR-ICH-SYD. Ground staff and cabin crew were very helpful and friendly. Stopover in Seoul well organised with high quality food and accommodation at the Hyatt Incheon 5 mins from the airport. We flew on 747 and 777 200 both clean modern interior and spacious although the bulky inflight shopping magazines etc limited leg room. AVOD was functional on all legs though the small selection of movies and TV shows was definitely exhausted by the end of the last leg back into SYD. Value for money I could not fault Korean Air and would certainly recommend this airline.","","","Economy","","9.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Fulton","United Kingdom","2011-07-30","I will not fly with them again (have done so twice in last 6 months) until they let some daylight into the cabin! I hate the way they close all the blinds and turn off lights basically straight after takeoff - even when I boarding at 7am in Auckland they rush your food out and then slam the whole show into darkness. You spend two days in the dark when flying with them from London to Auckland/Auckland London each time. I know they think it calms the passengers and gives the cabin crew less work if we are all in the dark but I am fed up with it. Everything else was great but until they let us see some daylight when flying I will not fly with them again even if they are the best price. I am sure that being shut up in the dark for so long on their flights contributes to jet lag on arrival.","","","Economy","","4.0","","","","","","","4.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Juan Martin Cassol","Argentina","2012-01-01","September 24th from Los Angeles to Lima and then Lima Buenos Aires. Both flights were on a 767-300 economy class is very comfortable. The entertainment system was varied but the same for both flights. Dinner and breakfast delicious and crew friendly every time I asked them for something they quickly brought it to me. An enjoyable flight.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","K Orszag","Canada","2014-10-22","12 - 21 Sep. LO0046 LO0537 LO0536 LO0045. 1) Online check in and manage your reservation: More and more people like to do online check in or just avoid the long wait at the airport and check in at the airport at the automated kiosks. With LOT you do not have the option to check in and print your boarding pass and luggage tags at the airport kiosk. I did check in online but the wait at the airport to drop your luggage was unusually long. 2) Seats: The New Dreamliner's seats are tight and I'm not a big guy. It was uncomfortable to travel 8 hours half hanging out of my seat. 3) Meals: When they served the meals all 3 of us asked for chicken but all 3 of us got beef. 4) Drinks: I don't really drink but when I saw that the gentleman beside me handing over money to the stewardess I asked him for what and he advised me that they charge for alcohol. I have not traveled with an airline long haul where you have to pay for your drinks. 5) Customer Service: Returning back from Poland we got into a bad weather one of the stewardesses was passing by and I asked her for a drink. Her answer rudely was that I had to go to the back of the plane and get it myself and she just walked away. I went to the back where there was 4 stewardesses chatting away. If the service had been better I would recommend this airline.","","","Economy","","3.0","2.0","1.0","4.0","1.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","D Ana","Romania","2014-10-01","17 September Bucharest - Krakow with a stop in Warsaw. The plane left 40 minutes late from Bucharest causing us to miss the connection to Krakow. In Chopin airport LOT personnel had no idea what to do. We had to wait 3-hours until to the next flight - the service on the planes are similar to a low cost airline. They offer a glass of water and chocolate. The plane to Krakow had a delay of 35 minutes so we reached Krakow around 1am instead of 9pm. Return 26 September 2014 the same scenario repeated. The plane from Krakow to Warsaw had 35 minutes delay announced at the time of the boarding. We had only 40 minutes stop in Warsaw. Luckily for us we weren't the only passengers missing that flight since they had other passengers coming from Gdansk and other cities with LOT with delays. LOT connection to Bucharest waited for all these passengers. I will never fly with this company again and I would never recommend to anyone. Better fly with low cost and at least you know what to expect: bad services no food delays noisy and old airplanes. And do not expect to understand what the crew is speaking to you in English.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","N Short","New Zealand","2011-07-29","Auckland via Seoul to Fukuoka. Flight leaving Auckland was delayed by about an hour which meant we missed our connecting flight to Fukuoka. However Korean Air put us up in a 5 star hotel in Seoul with Dinner and Breakfast. 7B47-400 Auckland to Seoul was spacious but slightly old. IFE system good but had no-where near the range of Emirates. Korean Air still give all children toys for the flight and economy class passengers a small toiletry bag. Flight attendant uniform very nice. Service onboard very polite and helpful. Found cabin staff presence through-out long haul flight quite low however - but when I pressed the call button an attendant would be there happily within a minute. Seat legroom good on both legs particularly for a short flight between Korea and Japan. A330 IFE much better than the 747 IFE. Meal between Seoul and Fukuoka was great but rather ambitious for such a short flight making the cabin crew on that leg very rushed. Only bad parts of this leg where the lack of cabin presence by attendants. Incheon airport very nice although Iprefer Hong Kong over Incheon. Biggest flaw with Korean Air is the terribly poor level of English spoken. I could understand if there was a low level of English between Fukuoka and Incheon. But between Auckland and Seoul I would expect to have at least one attendant fluent in English. But they often couldn't understand what I was saying which made organising what we had to do due to our late flight on the way over difficult with the flight attendants.","","","Economy","","7.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Chavez","United States","2011-12-29","JFK-GYE-UIO Dec 9th Business Class. Flight departed on time. Business class seats are comfortable cabin clean and inflight entertainment good. Dinner service on 6.5 hour flight departing at 11.05 pm and no breakfast or coffee served before arrival. Dinner was decent and wine list excellent. Cabin crew professional but no smile or efforts to welcome passengers. Sour faces and attitude when request to refill my wine glass. The nightmare began when I arrived to GYE. Two more international flights arrived at the same time and it took more than an hour to collect my bags. Priority tags placed on my bags were no help. It took another hour to clear customs and when I left customs area I was informed I needed to go to the second floor of the terminal and drop my luggage to make my connection to Quito. When I arrived at LAN's counter I was informed my 7.30 am flight was closed and had to wait until 3 pm to go on the waiting list. LAN representatives at GYE airport were rude disrespectful and arrogant. After begging for 1 hour I was able to obtain a seat at 10 am I had to check my bags again and arrived to Quito 3 hours later. My inbound flight to JFK was decent. The cabin looked dirty and once again some crew members were serious and annoyed. Food was ok and all flights on time. Overall LAN service from JFK-GYE-JFK in business class is satisfactory service could be better though. If you have a connection with LAN and you are in transit to Quito good luck.","","","Business Class","","4.0","5.0","3.0","4.0","4.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","D Vogt","Netherlands","2014-09-28","Flew LHR-WAW and WAW-AMS on LOT got mixed feelings about the airline. The flight from LHR to WAW was an outdated B734 with a real tight seat-pitch and narrow seats I was glad that the middle seat was free. What really concerned me was the fact that there is practically nothing complimentary anymore. A glass of water and a chocolate bar that's it! Crew seemed outdated but were friendly and always correct. The way back from initially WAW-LHR-AMS had been rebooked to the non-stop flight on ER195 better seat-pitch and seats and far more comfortable aircraft but same no frills service scheme as on the London flight.","","","Economy","","4.0","2.0","3.0","1.0","1.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Filip Lachert","Poland","2014-09-19","AMS-WAW in Business. I used the LOT Upgrade option to jump from Economy to Business for USD100 and it was well worth it. The Lounge LOT uses in Amsterdam is the KLM Lounge which is good as it is better than the other options. Flight was on time on an Embraer190 priority boarding respected. Very polite and helpful service on board (no objections to change seat to first row). As this is a short haul flight Business is the same configuration as Economy with adjacent seat blocked. Food really tasty hot cold drinks and alcohol served throughout flight. For this price a perfect solution.","","","Business Class","","9.0","3.0","4.0","5.0","0.0","","","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Hangyun Kim","South Korea","2011-07-21","ICN-IAD Economy class. Ground service at Incheon was excellent. Everything was fast and smooth and it only took 10-15 mins for me to check-in clear security and pass immigration. FA's were very friendly and had smiles all the way to Washington DC. I enjoyed the hospitality throughout the flight. Inflight entertainment was very good quality. AVOD offered recent Hollywood box office movies TV comedy programmes and numerous other entertainment. Meal was excellent. Bibimbop was delicious pizza was offered as a snack. Sufficient leg room very clean loo. Korean Air even offers an amenity pack for Economy Class passengers.","","","Economy","","10.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","G Aggers","Australia","2011-07-20","SYD-ICH-LON (return). Cabin crew food inflight entertainment overall service and experience all of a very high standard. In addition it was a child-friendly service. The SYD-ICH-LON leg comes with a stopover in Seoul as part of the ticket price. This was great (even if the queuing at Icheon Seoul airport was a bit onerous) and we arrived in London very refreshed. The return LON-ICH-SYD was hard work. Both legs are overnight flights with a 5hr wait at Icheon airport. It could be worth a stopover - particularly if travelling with a child. Overall based on my experience I would definitely recommend Korean Air.","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","H Bertenbreiter","Ecuador","2011-12-23","UIO-SCL on Airbus A319 operated by Lan Ecuador. Night departure from Quito 10.30 pm with stopover in Guayaquil. Food served then duty-free sales and lights off from 2.15 to 4.30 am. Seats hardly reclinable rows very narrow. Seats one row in front and behind emergency exits were rigid. Virtually no sleep was possible. Crew was polite but not helpful. English languages announcements were virtually incomprehensible. Poor airline and crew service.","","","Economy","","5.0","2.0","2.0","4.0","2.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Jean-Paul Kay","United Kingdom","2014-09-14","Flight Beirut-Warsaw - very pleasant the time passed quickly. Staff were very flexible and professional. No free food though.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","G Standish","Poland","2014-09-01","Flew LHR to WAW on an old 737-400. Flight was over 3hrs late due to ""operational problems"". LOT provided a£10 refreshment voucher but that was it. Minimal apologies and when the cabin crew did apologise it didn't seem genuine. Landed after midnight by which time I had missed my connecting flight to Bydgoszcz with Eurolot. Please be warned that Eurolot is now separate to LOT and neither airline cared that I had missed the flight. I was stranded in Warsaw (even missed the last bus and train). Had to fork out for a hotel myself. No help whatsoever from LOT even after speaking to the LOT representative on the ground. Avoid this airline at all costs! They behave like a low-cost airline. You even have to pay for food on board. All you get is a glass of lukewarm water and a small chocolate bar.","","","Economy","","1.0","3.0","2.0","1.0","0.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Ivan Dzhur","United States","2014-08-28","I flown two flights with LOT first from DUS to WAW on August 16th and second from WAW to LWO on August 21st. Both flights operated by their Embraer fleet were on time clean cabin comfortable seat attentive crew. I do recommend them.","","","Economy","","9.0","5.0","5.0","3.0","1.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Min","South Korea","2011-07-05","ICN-PVG roundtrip in Y. Newly refurbished A330 is great. Big LCD touch screen wide and comfortable seats and great pitch. The plane is as good as new. Flight attendants were well groomed with fancy uniform. However they were more interested in grooming and selling duty free items than actually serving passengers. Meals were mediocre at best they were rushed to the passengers followed by quick collection to open up for the duty free sales. Great hardware but no human touch.","","","Economy","","6.0","","","","","","","4.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Peter Marsina","United States","2011-12-21","Nov-Dec 11 - JFK-GYE-UIO return. I only flew LAN Ecuador so cannot comment on other LAN branches. LAN has an excellent business class hard product especially for Latin America. The business class cabin is roomy and feels open the seats are very comfortable. The IFE is good plenty of movies and shows enough to keep me busy on a 6-7 hour flight. The food is very good I had fish both ways very nice meals. The problem I experienced both ways was with the service. The attendants are courteous however attentiveness drops significantly when you do not speak Spanish. On both trips it was very obvious Spanish speaking passengers received somewhat better service. All attendants seemed to speak English they were simply not keen on practising it. I would expect flight attendants on an international route to provide consistent service to all passengers. To sum it up despite this small annoyance LAN was an excellent value for the money I would recommend without hesitation. Lounge in GYE is ok but nothing to write home about.","","","Business Class","","8.0","5.0","2.0","4.0","4.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Danny Graber","Israel","2014-08-06","Tel Aviv - Warsaw - Wroclaw and back. TLV - WAW with Embraer 195 WAW-WRO-WAW with Embraer 175 WAW-TLV with Boeing 737-400. Embraer planes are very comfortable. Boeing 734 worn out. Good leg space flights on time crew mostly friendly. Since August 2013 there's practically no service on board. All one gets is a chocolate covered wafer and water! Even on the 4-hour flight from Tel Aviv to Warsaw (not to mention the 3 hours spent at the airport). More (sandwiches salads drinks beverages sweets) is available but one must pay. Needless to say ticket costs full price. LOT offers free meals only on flights lasting above 6 hours. That's a great pity! I loved LOT and used to fly with them 2-4 times a year. Now I only take them when I need to get to Poland. On the TLV- WAW route El Al offers by far a much better service (for - more or less - the same price).","","","Economy","","5.0","4.0","3.0","1.0","1.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","P Zukowskyj","United Kingdom","2014-07-27","Flew Warsaw to Heathrow 14th July on LO285. Delayed almost 2hrs so LOT dumped me my wife and two young kids at Heathrow at 23.45hrs after the last tube had left. Office was shut no-one available anywhere. Choice was a nightbus to somewhere in north London with a vague hope of getting home at some point or a taxi. We spent £120 on a taxi to Hertfordshire. I'd suggest Ryanair at least you know they'll dump on you. I thought a scheduled airline would be more considerate of its customers but apparently not.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Hori","Japan","2011-07-04","I took Korea Air new aircraft airbus-380 flight between Tokyo (Narita)-Seoul (Incheon) last month. It was really smooth flight and even in Economy Class the seat is very conformable. Airbus is very quiet and smooth on route. Flight Attendant are all friendly and polite but they seem to be a bit nervous for new aircraft. As for Japanese citizen often fly to Korea I am always impressed by both mega carriers of Korea Korean Air and Asiana for their good services and conformable aircraft compare to JAL and ANA. The quality of services on Korean Air and Asiana are getting better year by year instead JAL and ANA are getting bad. However inflight meal of Korean air is not preferable for the short leg flights.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Tom Hill","Vietnam","2011-06-16","SGN-ICN-IAD: immaculate 777s on both legs. Lots of leg room and recline good AVOD. Ground staff in SGN was excellent with an easy transfer through ICN. Lots of leg room and recline. FAs were professional & helpful. They were also stylishly turned out which matters. I do miss the Korean entrees that this excellent airline used to offer.","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","D Dubois","United States","2011-12-13","Flew LAN in September from Santiago to NYC in business class having changed from an American flight due to my schedule changing. As a 2 million mile AA flyer I always default to AA and this was the first time I had flown LAN. Great service charming staff that were pleasant and served you rather than bark at you food that was a big cut above the AA food. 180 degree real flat beds unlike the slanted concoction AA still has. Same fare but what a feeling of upgrade. Business on LAN is better than First on AA. Entertainment about the same quality.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Alan Damian","Belgium","2014-07-25","I flew from BRU to WAW and back. Flights on time. Check-in in BRU inefficient. Reactions of the crew unkind - upon entrance they were unpleasantly surprised that they had to greet me in English instead of standard Polish. The same for other requests. I got a sour reaction when I asked whether I need to pay for drinks which turned out to be inexpensive (Coke for 1 EUR) but it should be clear even without asking. Seats comfortable. Poor inflight magazine.","","","Economy","","5.0","4.0","1.0","2.0","1.0","","","3.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","C Paxton","United Kingdom","2014-07-13","My wife and I flew from London to Warsaw on flight LO282 on Friday 4 July. We were surprised to be only offered a glass of water by way of refreshment. Only by reading the inflight magazine did we find that economy passengers had to pay for anything else. On arrival at Warsaw we had to stand by the belt for nearly 50 minutes before our bags arrived. During this time passengers were asking what the problem was only to be told that a number of planes had landed and it was a very busy time. This did not explain why bags from flights operated by other airlines were on the belts and being reclaimed by passengers. LOT should dispense with their baggage handling company at Warsaw and employ one of the other companies which clearly know what they are supposed to do.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","J Jensen","United States","2011-06-13","LAX-ICN-KUL. One of the bad parts of the trip was a 13 hour layover in Seoul but Korean put us in a hotel for free - we could have opted for a free four hour tour of Seoul. All staff very polite and friendly inflight entertainment system was great. Staff brought drinks around about every 45 minutes. We were on an older B747 towards the back but it was two seats instead of three so gave us a lot of space to put everything. One nice thing they handed out slippers!","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Knack","United States","2011-11-22","My wife and I flew from Cusco through Lima to Miami in economy. After having flown to Peru on American Airlines this was a very pleasant experience. The 767 looked new the seats were comfortable the food was as good as could be expected for ""airline coach"" food. Individual entertainment systems worked well with many choices. Even though we had a restroom behind us the seats ""reclined"" by virtue of the seat bottom sliding forward. American was shabby in comparison.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","S Rasmussen","Lithuania","2014-07-10","CPH to VNO via WAW on 9th July 2014. Two short flights both on the Embraer 175. Plenty of legroom and seat width. The head rest can be adjusted to your needs. There was a little delay but landed on time in VNO. Staff on board very helpful and smiling. Got Water and chocolate bar for free while drinks and food was for purchase at very reasonable prices. WAW Chopin airport is bright and clean but beware it is very badly sign-posted. There are also very limited options for eating and shopping worth taking into consideration for a long layover. Will definitely fly LOT again.","","","Economy","","7.0","5.0","5.0","4.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","H Siebert","Canada","2014-07-08","An excellent flight from Frankfurt to Toronto. The food was outstanding one of the best in economy class we have had. Much better than the airlines that fly FRA-YYZ non-stop.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","C Sanchez","United States","2014-07-06","JFK-WAW-JFK. The food: In my experience if you book online and request a special meal on your ticket you're good to go right? Wrong! With LOT apparently you have to call ahead and make sure they got your message. I failed to do that so on the flight from JFK to WAW I ended up eating only rice. The meat sauce was abysmal. Same situation going back to JFK: nondescript grey meat sauce with noodles as first meal a salmon sandwich as the second meal (again no choice). Overall very disappointing and frustrating. But what really made me wish I had never set foot on that aircraft again was the unspeakable rudeness of the flight attendants. They addressed the passengers in an abrupt way that could only be construed as terribly disrespectful. Between themselves they talked very loudly. We arrived an hour earlier in JFK and since our gate wasn't ready yet we had to wait an hour for the airport to clear us. These things happen all the time when you fly frequently but the flight attendants were so vocally unhappy about it you would think this is the first time they had to go through that terrible ordeal!","","","Premium Economy","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","James Kim","United States","2011-06-07","Extremely disappointing customer service. Beware of buying sleeper seats - they have often switched planes on me last minute without notice and don't make up the difference between the sleeper seat and regular business class seats. My experiences with the Korean Air representatives is that they are extremely rude and unprofessional. I fly to Korea often but find that Asiana Airlines is a much better choice.","","","Business Class","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","N Turner","United States","2011-05-07","IAD-ICN-HKT-IAD Boeing 777 with good seat pitch able to stretch legs and comfortable for economy. Excellent AVOD with large screens and new movies to choose from. Cabin was very clean and cabin crew friendly and helpful. Seoul is a really nice airport to transit through.","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","F Vedrenne","Mexico","2011-11-01","MEX-LIM-CUZ return flights were outstanding. Food free and very good quality. Cabin crew made constant rounds through the cabin on both of the long legs. The shorter legs were OK for 1 hour flight. All flights on time. Baggage always arrived. Seats were a bit stiff and lacked lumbar support however the inflight entertainment was excellent.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","H Buntie","Canada","2011-10-09","Los Angeles to Buenos Aires on Boeing 767-300. The plane was clean. Flight on time good entertainment system with good selection of movies and shows meal bland and cold Flight Attendants wouldn't speak English I didn't see any smile on their face.","","","Economy","","6.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Kozlov","Netherlands","2014-06-02","Amsterdam-Warsaw-Tbilisi 29 May 2014. Tbilisi-Warsaw-Amsterdam 1 June 2014. LOT offers very attractive fare on this route with pretty short connections in Warsaw. They operate new Embraer-195 aircraft which is very quiet and feel quite spacious despite of just 2+2 abreast seating leather seats with a comfortable pitch. The leg Tbilisi - Warsaw was however operated by one of their old 737-400 with very tight pitch and narrow seats. Flights were on- time most of the crew were friendly. The service is limited to serving water and a wafer bar free of charge the rest of food and beverages can be bought from their Sky bar. I bought a sandwich / coffee combination which was less than 4 euro I think it's very affordable. The short connection in Warsaw (I had 1 hr 10 min between the flights) can be tricky if you need to change flights from Schengen to non-Schengen zone. There was a bottle neck with long lines to passport control and security check at the Warsaw airport so I really had to run to catch my flight to Amsterdam.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Rhys","China","2014-04-30","Excellent flight in Premium Economy cabin from Beijing to Warsaw. Check in smooth and took less than 3 minutes. With the Premium class ticket you can use fast lane through immigration and security check to skip all the queues. Flight departed on-time and arrived to Warsaw 50 minutes earlier. Comfortable seat with only 9 passengers (21 seats in total). Very friendly and attentive service with few rounds of drinks in between main services. The only downside is the choice of meals in flight from Beijing - only Asian choices and not very tasty. Food is served on chinaware great selection of wine and drinks (similar to Business class in other European airlines). My suitcase was damaged during this trip and that was sorted and fixed at Warsaw airport. Their product is really good since they started operating B787 Dreamliner. I would recommend them but probably not in Y class.","","","Premium Economy","","10.0","4.0","4.0","2.0","4.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","M Maya","Australia","2011-05-03","Seats quite comfy good legroom cabin clean. Flight attendants attentive and polite although English is not their strong point. Meals were decent although it felt quite rushed during meal times. By the time I got mine someone would be strolling by offering coffee or beginning to clear away trays. AVOD excellent with latest movies. The newer planes had USB ports to charge your ipod. I received a free stopover in Seoul outbound and that was terrific although quite disorganised at the airport.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Kelly","United States","2011-09-29","LIM-LAX in Economy. Afternoon flight non-stop (8+ hrs) had moderately clean a/c interior each seat with a pillow and blanket. Good inflight entertainment system on time departure/arrival. Meals were bland and poor quality and the wine glass was the size of a large shot glass. Flight crew were cold and indifferent and held no conversations with passengers. During the 8 hr flight a meal was served almost immediately then crew shut down for 5 hrs. No drink cart service for 4 hrs if passengers wanted water they had to go back to galley. Crew did not respond to attendant call button in fact the chief purser when pushing the cart trying to sell duty free items walked right past the attendant call light and ignored our request. 6.5 hrs into the flight a small ham sandwich and the second beverage cart appears. Arrived at LAX hungry and dehydrated but on time.","","","Economy","","5.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","D Chanidze","United Kingdom","2014-04-30","13th April flight 724 Tbilisi - Warsaw and flight 281 Warsaw - London. LOT must be the worst airline I have flown with. 3 hour flights very expensive tickets not even a sandwich or a chocolate bar. All drinks and snacks cost extra (high prices) nothing is free. Hardly any space for legs. No-in flight entertainment. Avoid at all cost.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","P Wozniak","Poland","2014-03-13","WAW-FRA AMS-WAW everything perfect smooth check in (also for the flights operated by AC and UA)  nice new lounge with few hot dishes big plus for the staff who even helped with printing documents from her own e-mail the printers are not available though WAW airport boarding smooth baggage tagged with priority tag arrived first on the way back from AMS. On board huge change in pilot - passengers communication frequent comments on the take off route landing. Crew smiled and joked with passengers Sky Bar process ok. Nice ciabatta with chicken. Overall very positive impression.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"lucky-air","/airline-reviews/lucky-air","Lucky Air customer review","F Bonnefoy","Canada","2013-11-11","I flew 3 times with Lucky Air (CTU-KMG/KMG-SYX/HAK-KMG) in fall 2013 when I was living in China. Overall experience I give a 6/10. The crew was okay and the service too. 1 flight was delayed for 30 minutes due to mechanical problems out of the 3 flights. Otherwise can't complain it's a Chinese low cost airline for me so it was relatively cheap to fly with them so don't expect much. I flew 2 times with an Airbus A320-200 and 1 time with a Boeing 737-800. The inside is basic no personal TV the Lucky Air Magazine is all in mandarin but they give you a lunch box with snacks/water bottle for free. During my first flight I was told by the steward to turn off my mobile phone during the flight even if it was on airplane mode. The crew speaks broken English but we can understand. If you want to travel cheap in mainland China Lucky Air could be an option for you.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Peter Butterworth","United Kingdom","2011-04-10","Internal flight Daegu - Incheon on which my wife and I had a confirmed booking. Normal check and security clearance proceeding through to departure lounge. Shortly prior to scheduled departure the departure notice board advised the flight was on hold. No advice was given as to action required. After a lot of confusion we proceeded back through security to find our baggage dumped in the checking area without any advise or security. Korean air staff were ineffectual and totally unprepared for any form of customer aid. We experienced a delay of approx. 3.5 hours and eventually made our connecting flight.","","","Economy","","","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Horner","Australia","2011-09-13","Premium Business SYD-AKL-SYD. Lie flat seat a major bonus given the early flight times. Crew pleasant but not outstanding. Food far below the standard offered by other carriers. However LAN is far cheaper they use the Qantas Business Lounges in SYD and AKL. I found both to be extremely bland and lacking in ambience. Would I fly them again - yes for the $750 return fare they are well worth it.","","","Business Class","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Takahashi","France","2011-09-12","SCL-IPC-SCL and SCL-PMC-SCL all Economy class. The IPC flight on 767 was top class once onboard latest generation IFE system decent hot meals free wine and beer and friendly staff. The domestic flight was good also snacks and drinks considering the weather conditions. My only negative comment is that as mentioned elsewhere 2 of our 4 flights had a schedule change which cancels the reservation and luckily I had easy Internet access to fix the issue. If you don't speak even basic Spanish you are at a disadvantage compared to the other passengers. In short - great once in the air but scheduling is somewhat messy.","","","Economy","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Anders Pedersen","Denmark","2014-02-18","WAW-CPH-WAW February 2014. Embraer 170 both ways. Nice aircraft. Flights punctual. Quick service at interline desk in WAW. Quick security pass in transit (from non-Schengen to Schengen). Granted lounge access as LH frequent traveler. Travels faultless though un-eventful. No IFE. On board given water and chocolate only. Price list for additional intakes available and reasonable. Ordered Starbuck coffee (2.6 USD) and was on top given a huge free chocolate muffin as a Valentine surprise gift a nice touch. Staff were fine and did a good job.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2014-02-17","Warsaw-Copenhagen quick and good service. As a Miles and More Gold card holder everything went very smooth. Business Class check-in Priority Lane for security ( Warsaw Airport is very nicely organized and easy to navigate) then to LOT Business Lounge for some coffee and grab newspapers. Boarding started 20 mins before departure time. Flight on Embraer 175 clean and comfortable leather seats. Friendly and chatty cabin crew. Quick flight only 55 mins so I didn't ask for any food/drinks which you can purchase. I like LOT's attention to safety on board - safety demo is very detailed and interesting and their cabin security checks are meticulous and sometimes even strict. Arrived on time. Good and professional service overall.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","4.0","1"
"lucky-air","/airline-reviews/lucky-air","Lucky Air customer review","S Poidevin","China","2011-10-09","Our flight was delayed then cancelled in Qingdao with no reason given for several hours. Only after hours of complaining by irate passengers were we offered a hotel room for the night a small refund for our troubles and another flight out the next day. The next day we were boarded on the plane and then it was delayed again for a half-hour as ""something was repaired"" and they waited for some document to arrive. Once in the air the flight was uneventful and crew were helpful and courteous.","","","Economy","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","N Cox","Hong Kong","2011-04-09","ICN-YVR. Check in and ground service at Incheon excellent. Inflight service disorganized and of poor quality. Cabin crew have poor to non-existent English language skills. My seat 10J was hard and made sleeping difficult. Minimal seat upholstery. Overhead luggage bins utilized to store cabin service equipment or crew luggage. Older model 777-200. Food quality is deteriorating each year. Menu selection the same as two years ago. First class is similar but not worth the extra tariff for the same service level and amenities as Business.","","","Business Class","","2.0","","","","","","","1.0","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","John Beattie","United Kingdom","2011-04-03","LHR-ICN my first class flight experience and was expecting something very special. Reality was a disappointment and not much better than business class - certainly not worth considerable extra expense or air miles. Seats recline to 180 degrees instead of 160 for business but otherwise everything is the same. Discovered that the seat next to me which was empty at takeoff was marked with a sign for flight attendants to rest! Attendants resting in first class? Service from the attendants was super-smiley and Koreans are renowned for their hospitality - almost too much at times and it can be hard to get some peace and privacy. Cutlery was strange : metal forks and spoons but plastic knives which I suspect were recycled. I know that metal knives are a security issue but other airlines use blunt-ended metal ones in business. Food was certainly no better than business class and the whole experience was similar to KLM business class without the grumpy KLM flight attendants.","","","First Class","","6.0","","","","","","","1.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","JK Kueta","Belgium","2011-09-11","AEP-IGR. Online check-in in Belgium was not a problem. Baggage drop was fast and without any complications. Full but clean plane friendly FA. Snacks and drinks. Flight entertainment easy and fast luggage clearance. Only thing no lounge no special things for frequent flyers.","","","Economy","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Patrick Minoughan","Czech Republic","2014-01-22","LOT 02 ORD to WAW 16 January 2014 Business Class. Airport Lounge left something to be desired but the peace and quiet was very welcome. Service on board the aircraft was superb. Business Class was served by 3 excellent personnel. In the first 90 minutes of the flight dinner was over and we were able to get to sleep. You didn't have to ask for anything. On time at both ends. Price was right service and aircraft were super.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Kruczek","Canada","2014-01-17","Flew YYZ-WAW WAW-KRK August 2013 and WAW-ORD on the way back. Stand by is always fun attempted to get on the WAW-YYZ flight but there was no available seats. All in all it was a good experience flying on the B787 Dreamliner. The aircraft was brand new clean and impressive. Didn't like the fact that we landed in Warsaw and were parked on a remote stand having to board buses that took us to the terminal however this is probably not LOT's fault contact stand was simply not available in Warsaw. I was a bit disappointed with the IFE System and the food. The IFE could be much better offering more movies. A promo video for LOT would be useful as well. Food was not as good as it used to be a few years back when I flew their 767s. You can simply tell that they are trying to save on service. Flying to KRK was positive brand new Q400 operated by Eurolot. Very comfortable and much better than the old ATR 72. Both flights the staff was friendly and professional. All in all the Dreamliner is a huge improvement from the old 767s however areas LOT could and should improve in are: IFE Food OTP (on time performance).","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Christodoulou","Cyprus","2014-01-17","BRU-WAW-LCA 5 January 2014. Web-check-in system very easy but as usual many front seats blocked in advance even if I always try to check in online as soon as web-check-in opens. This is a night flight from Brussels to Warsaw and then in Larnaca it arrives at 02.55am (+1). Flight from Brussels left with 20 mins delay but this was not a problem as there was enough layover time in Warsaw for my connection flight to Larnaca. Arriving in Warsaw and going to the gate there was already announced 15 mins delay in boarding. It seems that most of the people don't respect the hand baggage allowance rule and also the airline itself shows much tolerance on this. I could see many people (all in economy) boarding carrying 2-3 handbags and ground staff and flying attendants saying nothing about it. This gets annoying because besides onboard safety it is the space issue in the overhead cupboards not enough space for everybody. After boarding and being seated we had to wait in the aircraft for 50 mins. Pilot informed us after 30 mins we had to wait for baggage and that is why there was a delay. In any case flight left with almost an hour delay and arrived in Larnaca at 3.25 am instead of 2.55am. Service was average (as usual LOT doesn't offer onboard meals and you have to buy your food). Food is reasonably priced. Flight attendants polite but many not very friendly. I recommend this flight mainly because of the good connections and time schedule allowing you to not waste your day flying but instead flying in the evening.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","4.0","1"
"lucky-air","/airline-reviews/lucky-air","Lucky Air customer review","K Chiang","United States","2010-12-01","I've ridden Lucky Air before and have usually enjoyed their service until today. However not only did they fail to notify passengers of a weather delay (the notification came 3 hours after they knew about the delaye) but their customer service reps on the phone were also unhelpful. They blame either the passengers (they should have known to call the airline to inquire if their flight was delayed) or the airport personnel (they didn't know to notify the passengers of the delay even if the information was already sent out to the computers). Due to this terrible experience I will never buy Lucky Air tickets again.","","","Economy","","2.0","","","","","","","1.0","0"
"lucky-air","/airline-reviews/lucky-air","Lucky Air customer review","S Hagenberg","","2008-12-20","Nanjing to Kunming on a new B737. As I was sitting in in seat 1F had a lot of legroom. Cabin crew was excellent. I was served a tasty dish on the 3 hour flight. For the return flight the ground staff (Ticketing Desk) in Kunming was outstanding.","","","","","5.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Stephen Elgie","United Kingdom","2011-03-25","London to Auckland and enjoyed the leg room. Service fast and efficient and now with screens in all seats.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Pico","Ecuador","2011-09-10","UIO-GYE-UIO. First leg of trip - web check-in worked perfectly and bag drop excellent at UIO agent polite and helpful. Boarding was chaos as no row boarding performed for a 50 minute flight onboard service has dropped a lot only one candy offered and no beverage service not even water. Flight attendants polite but robotic. Second leg of trip - web check-in worked perfectly but bag drop at GYE took 30 mins as there were only 2 agents that performing check-in agent polite but not interested in helping. Smooth row boarding onboard service exactly as first leg. Is incredible how LAN has deteriorated its onboard service and reduced airport employees you feel now this airline is very cheap.","","","Economy","","7.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Atwood","United Kingdom","2011-09-10","Santiago to Easter Island return two long flights and both very good. We had excellent service from attentive pleasant staff and a varied inflight entertainment system that was better than what many airlines have in Business Class.","","","Economy","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Ron Kuhlmann","United States","2013-12-17","Rating : 10/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2013-12-13","Warsaw-Copenhagen and Geneva-Warsaw. Both flights on time very comfortable leather seats with a lot of legroom both flights on Embraer 175. Very nice aircraft. Cabin crew friendly always chatty and smiling grooming top notch. On European flights in Economy LOT offers only chocolate bar and water for free otherwise you have to pay for food but selection is quite wide and quality is very good. On each flight I took large baguette with chicken breast and veggies and Starbucks coffee and I paid 5 Euro! Bargain! Wines are for 2.5 Euro as well nice selection. All announcements in Polish English and Danish/French nice touch. Decent product highly recommended.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"lucky-air","/airline-reviews/lucky-air","Lucky Air customer review","Nick Deng","","2008-03-19","Overall it is a 3 star airline but considering the price for tickets would give it a four star. When I bought the tickets I thought it was budget airline. A three hour flight from Kunming to Nanjing only cost me 45 USD. But aircraft were new and there was free meal. The quality of the food and beverage was average.","","","","","4.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","T Fillary","United Kingdom","2011-03-19","LHR-ICN-HoChiMinh Siem Reap-ICN to LHR. AVOD on all but Siem Reap - ICN. Excellent service good food clean and good sized seats for economy.","","","Economy","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","K Brown","United States","2013-12-02","Terrible customer service - no information when flight was delayed even after passengers inquired lost luggage due to late connection and very little assistance to retrieve it. Flight was very affordable but not worth the hassle.","","","Economy","","1.0","3.0","1.0","2.0","0.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M MacGowan","Canada","2013-11-20","We had a great series of trips on LOT. We left Sep 15 from Vancouver changed planes in Toronto to Warsaw. The Warsaw leg was fantastic we upgraded to Business Premium on the new 787 Dreamliner. The staff were incredible my wife was born and raised in Warsaw so she speaks fluent Polish but that did not matter all the staff was very fluent in English. The meals were excellent the movies were current and we could watch as many as we liked. We also had a return flight from Warsaw to London and it was great. The return flight from Warsaw to Vancouver was another winner we are going back in January and we will only fly LOT to Europe.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lucky-air","/airline-reviews/lucky-air","Lucky Air customer review","G Price","","2008-03-16","Used this airline for an internal flight in China last October from Kunming to Lijiang and just had to take some photos etc but not a joke - crisp new airline with latest Boeings smart logos etc. Short flight but adequate English used and friendly crew.","","","","","4.0","","","","","","","","0"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Mark Downey","United States","2011-03-14","LAX-ICN-SYD-SEA horrible service for the most part. Flight Attendants performed minimal of service. We needed to change our meal service on every leg of trip to accommodate other passengers. Went over three hours before we saw a flight attendant at one point.","","","Business Class","","","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Rios","United States","2011-09-05","I arrived at the airport with my daughter standing in line an attendant told us we weren't flying that day. We were supposed to fly MIA to EZE non-stop. Instead we flew MIA-SCL SCL-EZE. At the desk we were given the wrong gate number so our luggage had been sent on the wrong plane. Thankfully a flight attendant helped us out and gave us a new boarding pass. I was refused a refund even though I flew a connection flight at the price of a non- stop.","","","Economy","","1.0","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Edwards","United States","2011-08-30","Arrived at MIA to a long line waiting to check-in for to Santiago and then on to Valparaiso. Two hours later we were checking in but found out our 9am flight was not leaving until 3am. This was the w/e of the Tsunami watch hence the delays. Staff were courteous and organized. Without any fuss we were offered a choice of staying at the airport or going to a hotel. Onboard service was excellent. Good leg room spacious seat nice staff and full size stainless steel cutlery.","","","Economy","","10.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Tushishvili","France","2013-11-10","LOT from TBS to PAR via WAW cabin crew was friendly and efficient especially for TBS-WAW. The meal is for purchase which is better than previously tasteless sandwich. The price of the food is acceptable but there is not much choice of hot meals. The boarding was chaotic without proper announcements. The transfer in WAW was smooth and quick.","","","Economy","","7.0","2.0","4.0","2.0","2.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Lobatch","Canada","2013-11-06","On September 28th at 8pm my husband and I were scheduled to depart from Toronto and travel to Israel (scheduled to arrive Sep 30 at 4am local time) with one scheduled stop in Warsaw. Arrived at the airport for 5pm to check in. By 8pm no announcements had been made in terms of any delays but our flight was not being boarded. The flight crew was 15 minutes late. When travelers started making inquiries it was announced that repairs were being made to the plane and it would be delayed for at least another hour. Boarding was not announced until 11 pm once the flight was boarded we spent another hour in the plane waiting for the flight to take off. Midway through the flight it was announced that the plane was having issues and that an emergency landing was being made in Iceland. Upon arriving in Iceland no food or hotel vouchers were handed out and no information was provided as to next steps for at least an hour. We spent no less than $70 on food coffee and water while waiting at the airport. Food vouchers were not provided until 2pm - about $15 per person which was not enough to buy much more than a drink and sandwich. Information about the flight to Warsaw was not provided for 3-4 hour after landing with no definitive instructions as to when another plane would be available. We missed the day that we planned to spend in Warsaw and also the connecting flight from Warsaw to Tel-Aviv Israel. Once we finally arrived in Warsaw we were thankfully given hotel taxi vouchers and boarding pass to Tel-Aviv through Moscow. In Moscow we spent roughly another 4 hours at the airport and another $100 between the two of us for food (no vouchers were provided). From Moscow we finally caught a flight to Tel-Aviv arriving in Israel 20 hours later than expected - 12am local time on Oct 1. Overall we were extremely disappointed with the service received - 3 lay overs instead of the scheduled 1 - and the lack of communication between the airline and travelers. We missed 2 days of our trip.","","","Economy","","1.0","4.0","2.0","2.0","1.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","P Rogalski","Poland","2013-11-06","WAW-PEK in economy premium with brand new B787 dreamliner. The flight was excellent with the very high standards from the cabin staff. They were helpful friendly and chatty. Seats were spacious and comfortable. ICE entertainment system needs to be updated as choice of entertainment is rather poor. The dinner and breakfast were both tasty. Flight on time. Noticeably improved service compared to last experience. Highly recommended.","","","Premium Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Dappiaggi","Italy","2015-08-01","For the first time I flew Lufthansa from Rome to Sao Paulo via Frankfurt, I was very impressed with the meal service and with the cabin crews. The service was great and the seats were very comfortable, especially on the brand new 747-800. The only negative point is the inattentive and rude ground staff at Fiumicino airport. Overall I would recommend Lufthansa on this route. The business class service is excellent, almost on par with that offered by Swiss.","Boeing 748 and A321","Business","Business Class","Rome to Sao Paulo via Frankfurt","9.0","5.0","4.0","5.0","5.0","3.0","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","V Godbold","United Kingdom","2011-03-05","LHR-ICN-MEL return. We found the legroom perfectly acceptable on B747 and Airbus. Toilets were cleaned regularly. During daytime flights the cabin crew came round regularly with soft drinks (alcohol on request) and during the night flights were checking on passengers. The meals were good and entertainment excellent. The 20 hour stopover in Seoul at the Hyatt Regency was excellent lovely room dinner and breakfast was included with a voucher for sandwich or buffet lunch at the airport before our flight. I chose Korean Air because their flights to Australia were 300 pounds per person cheaper than all the other major airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","C Arnauld","United Kingdom","2011-03-01","SYD-ICN-LHR return. Excellent value for money downside is legroom on 747 which seems to not be comfortable for people over 5ft 8. I would strongly recommend to anybody to book a seat in the back 3 rows of economy which for some reason have more legroom and are seated in pairs. Staff friendly and happy and I was well looked after. Inflight entertainment excellent. Choice of Korean or Western dishes. Good food. Included a free stopover on outbound flight an excellent 4 star hotel in Seoul with meals provided. Seoul Airport excellent for entertainment shopping and transit stops.","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Juan Garcia","Chile","2011-08-24","MIA-LIM LIM-SCL. Friendly staff short waiting time at check-in. Onboard service and food variety ok for the length of the trip. Inflight entertainment quality and variety were good . Second leg of the trip was done in Economy with a good level of service.","","","Business Class","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","P Katerina","Czech Republic","2013-11-04","Warsaw - Chicago with new Dreamliner. It was very comfortable a lot of space clean toilets the flight was on time. USB charges and dimmable windows are great. The entertainment was a shame! Such an amazing modern plane and they give you just two movies for free for 10 hour flight and want you to buy the others I have never seen this anywhere else. I also didn't like that during night they dim all the windows and lock it so you cannot make them lighter and at least look out of the window when there's nothing to watch on your TV and you cannot sleep. It was very cold at Warsaw Airport.","","","Economy","","7.0","5.0","3.0","3.0","1.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Sandy Seif","Egypt","2013-10-29","Cairo-Warsaw-Wroclaw 8th Sep Wroclaw-Warsaw-Cairo 20th Oct. It was as expensive as Lufthansa but they don't offer a meal or even some drinks for a more than 4 hour flight! Its service is just like a charter but the difference that it is much more expensive. They are so strict on the weight. There is not even 1 screen or any sort of entertainment on these flights.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kevin McDougald","Canada","2015-07-31","Traveled from Stockholm to Munich in the originally booked slimline Economy seat, which surprisingly felt more roomy at a 30-inch pitch than the 31-to-33-inch Air Canada E190 Economy seat I sat in three days later. Complimentary sandwiches and beverages served en route. Effortless connection to onward flight to Canada on arrival in Munich. Received an unexpected upgrade to Business Class, which was a wonderful experience with more personalized service, good food, a decent selection of documentaries to watch (which I prefer to movies), and a comfortable recliner seat.","A320/A330","Solo Leisure","Business Class","Stockholm to Montreal via Munich","9.0","4.0","4.0","4.0","4.0","4.0","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Anu Gunasekera","Canada","2015-07-30","For the first time I flew Lufthansa from Frankfurt to Dubai, I was very impressed with the meal service and with the cabin crew. Service was great, every 20-30 minutes water and juice was served. The seat comfort was good. Overall a good experience.","A340","FamilyLeisure","Economy","Frankfurt to Dubai","9.0","4.0","5.0","5.0","5.0","4.0","4.0","5.0","1"
"korean-air","/airline-reviews/korean-air","Korean Air customer review","Manoj De Mel","Australia","2011-02-22","Friendly and helpful staff recommended for the families travel with kids. Food is not the great but not bad. The transit hotel provided was fantastic and hotel staff friendly and supportive. Most of the staff speak English but not fluently. Flights are comfortable and are equipped with touch control entertainment system in Economy class.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Juan Pera","United States","2011-08-17","Very disappointed with the reliability on their schedules. On my last two trips I ended up travelling on two different airlines due to last minute cancellations. No advance notice given to passengers agents are never on the same page regarding reasons for the cancellation. Nice aircraft's but poor service.","","","Economy","","","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Henser","United Kingdom","2011-08-14","Trujillo to Lima to Madrid to London (Iberia) they cancelled the Trujillo flight less than 12 hrs before take off and did not notify passengers by phone or email. They cancel afternoon flights from Trujillo to Lima if the plane is less than half full and put passengers on the evening flight. I missed transfers and arrived home 16 hrs late. They refuse to pay compensation.","","","Business Class","","","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Martin Soshoz","Poland","2013-10-29","We did choose LOT from Warsaw to Chicago and were pretty disappointed. Very small portion of food and seat was very narrow. We did not feel very welcome and we can not recommend LOT to others!","","","Economy","","3.0","1.0","1.0","3.0","0.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Eran Sagi","Israel","2013-10-06","LO151 August 10th 2013 (WAW-TLV). Although booked flights including meals (Child meals) LOT decided to change the airlines contract and drop the catering service for short haul flights. Failed to notify us. Onboard I was left with no solution and two starving children. Furthermore we reserved a window seat although once boarded we discovered there was no window at that specific seat. One of the worst companies I have flown (and I'm a star alliance frequent flyer). No real entertainment on board Avoid at all cost especially with children!","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Frank Waterman","United States","2015-07-30","The flight attendants were surly, service poor and the seating uncomfortable. The 747 had the new slim seats and the passenger in front of me had his seatback reclined the entire flight. The movie screen was so close to my face. The beverages were passed out in very small plastic glasses and rarely more than half full. One has to ask for 2-3 cups to get a healthy amount of fluids. The flight attendents hid behind the curtains much of the flight, discouraging passengers from walking in the aisles. ","Boeing 747","Couple Leisure","Economy","Frankfurt to Boston","2.0","1.0","1.0","2.0","5.0","4.0","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Bojan Tercon","Singapore","2015-07-30","This is a very quick flight onboard the small A319-100. The seats are the usual economy seats with the middle seat empty. However, what I’m always amazed with Lufthansa is how even on a 55 min flight they can provide you with a delicious, fresh and well presented meal. On such short flights, where seats on various European airlines are often very similar, it’s a memorable meal like this that can make all the difference.","A319-100","Solo Leisure","Business Class","Frankfurt to Amsterdam","9.0","3.0","4.0","5.0","","4.0","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Ruben Gilibert","Spain","2011-07-20","We took LAN several times from Mexico-Lima or Lima-Madrid. The service is ok and the room is plenty enough in Economy. The thing that I am not able to understand is the arrogant behaviour of the flights attendants. Whilst at the airport in Mexico we witnessed the crew behaving quite rudely towards airport staff. This attitude is poor and next time we will fly another company.","","","Economy","","4.0","","","","","","","4.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","P Steve","United States","2013-10-02","Took a recent flight with WAW-BCN on an older 737-400. The aircraft was in an awful shape. Cabin was dirty with two different types of economy class seats of different sizes colours and comfort level. Only one bathroom working for over 120 pax that smelled worse than an outhouse. Flight delayed with no explanation. Never again will I fly this airline or should anyone else considering there are much better priced airlines out there that at the very least keep the cabin hygienic. Cabin crew was pleasant.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","R Gilchrist","Canada","2013-09-29","LO 045 24Sep WAW-YYZ. Boarding was quite chaotic due in part to the number of families and wheelchairs. There was literally no priority given to J Class customers despite the signage and demarcation at the gate. Two boarding doors were used and that was helpful. The aircraft was well maintained and the crew was very attentive during the pre-departure process. Seats were spacious and comfortable. The onboard product is not as slick as some other airlines but I have no complaints. The food was plentiful well prepared and nicely presented. The wine list was very respectable. The IFS system lacked depth of selection but otherwise adequate. The highlight of the journey were the purser and two flight attendants working in J Class. They were absolutely charming and very attentive. Hats off to LOT for the calibre of their flight attendants and the upgrading of their J Class product. I would not hesitate recommending LOT to friends.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michel Perrin","Brazil","2015-07-30","Smooth check-in in KIX. Acceptable ANA lounge. Not a friendly welcome on board. Seat 1A is the best, with a lot of room, much wider. Service was extremely friendly, especially from the Japanese attendant who was completely dedicated to customers. Unfortunately western food was horrible, it seemed old, no taste - crew did not accept that I switch to Japanese menu. Wine list as poor as on the way to KIX. Catering was below international standards in Asia. Connection in FRA was quick (arr and dep in Term B); however no lounge on the Schengen part of Term B. A trap. Bus to aircraft. Nice welcome, nice snack, very friendly service.","Boeing 747-400 / A319","Solo Leisure","Business Class","Osaka to Marseilles via FRA","5.0","4.0","5.0","2.0","3.0","3.0","5.0","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Vermeire","Belgium","2015-07-27","Rome to Frankfurt in Airbus 321. Lufthansa could not help that at Rome Airport the lounges were closed, however a voucher of 10€ was rather limited - for a small snack and 2 basic non alcoholic drinks I paid 17 €. Flight delayed on departure due to extremely strong winds at Frankfurt airport. Once boarded FA's were friendly - meal was rather basic for this flight, drinks just OK. Frankfurt to Brussels flight had a delay of nearly one hour due to stormy winds. When seated for 20 minutes onboard, drinks were provided to all passengers. Captain did give ample information - meal ok, luggage could have been faster at Brussels airport.","Airbus 321","Solo Leisure","Business Class","Rome to Brussels via Frankfurt","8.0","4.0","4.0","3.0","","3.0","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","P Krupski","Australia","2011-07-19","I pre-booked a baby cot for our son who was approx 6 months at the time. I had to really look hard to find any cabin crew as seemed they hide from customers to avoid providing help. When I finally did find them at the back of the plane rather than saying yes I will get one for you they wanted to know why I needed one. On the return flight the staff refused to get a baby cot so on a flight from Santiago-Sydney they wanted us to hold our son all they way back home. When I complained they suddenly did not understand.","","","Economy","","1.0","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Patrick Meier","Switzerland","2011-07-13","GYE-MAD. Economy class on LAN Ecuador. Modern aircraft clean cabin comfortable seat. Friendly very caring and professional cabin crew. Food and beverage service is very generous in Economy quality of food is good. The individual inflight entertainment system is absolutely one of the best I have seen on an Economy Class: plenty of movies (more than 50!) lots of music a really big choice. In my opinion one of the best airline if you fly from Europe to South America. For sure I will fly again also because often LAN has very competitive prices.","","","Economy","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Walter Kunicki","Australia","2013-09-26","First and last time I will fly LOT. Returning home on LO 355 18/8/2013 when checking the flight details Sunday morning to my horror our flight was showing Warsaw and not Frankfurt as its destination. Numerous calls to the airport then LOT and finally found that the airport put the wrong information on the internet. At airport the check-in staff couldn't or wouldn't tag our luggage to our final destination Sydney Australia. Her English was poor as she tried to insist that we speak Polish to her. Once on board the food and beverages had to be paid for. We had to pick-up our bags and recheck them at Frankfurt for Dubai.","","","Economy","","","3.0","2.0","1.0","0.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Vittorio Em","Canada","2013-09-08","YYZ-WAW with a stop in FRA. FRA-WAW portion was operated by a LO E-175 aircraft. This was on July 24 2013. After arriving from the connection flight from YYZ I went to the boarding gate and waited. The check-in process was efficient and smooth and the Polish cabin crew were friendly and welcoming (the younger flight attendant serving the drinks in my area was not as friendly but still pleasant). I was pleased with the wide array of drinks available on the flight as there were even plenty of alcoholic options. A sandwich was provided which was to my surprise very good and quite plentiful. The flight landed right on time at WAW and in general I thought it to be a great flight. The spoken English of the flight attendants could be a bit better but apart from that I though t it to be a great flight with nice and friendly service. I wouldn't hesitate to fly LOT again.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Bucka","Germany","2015-07-27","LH145 - 06/07/2015, A319. Easy boarding Process in Nuremberg, friendly staff on board. After arriving in Frankfurt, due to short connection, direct transfer with a limousine was already organized. LH440 - 06/07/2015, A380. Unfortunately when arriving at the gate to Houston, plane was delayed due to technical issues. Ground staff were confused, delayed the boarding twice. Boarding started about 45 min later than normal. Due to the amount of seats in business class, there were already 2 lines of about 40 people each for the boarding process. When boarding started the ground staff did that manually in only one line, without activating the two self service scanners. After 20 min I went to the purser and asked if she can assist me with boarding (First/Sen). She told me the boarding process had already started (sure, I was waiting there) and I can board after queuing in the line. After I asked why the scanners were not activated, she looked confused around and asked some colleagues, who then activated the scanners, which gave me the possibility to board. Unfortunately already a lot of people from Economy had boarded, which caused a delay on the stairs to the two bridges (First/Business and Economy). Overall my worst boarding process flying First with LH. Welcome on board was great, service and food thru the entire flight the same. Great people and a big thank you to the team of LH. The pilot could not catch up, so when we landed in Houston and the door opened, I had 10 minutes connection time to the boarding to TPA on C34. Fortunately it worked out with Global entry and a 15 min delay of my flight to Tampa.","Airbus 319 / 380","Solo Leisure","First Class","Nuernberg to Houston via Frankfurt","7.0","5.0","5.0","5.0","5.0","1.0","3.0","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Studzinski","Poland","2015-07-27","Smooth check-in in Lisbon. TAP Lounge is closed now, and no alternative is offered for the moment. Flight delayed 30 mins due to late arrival from previous sector. Nice, but not overly friendly cabin crew. Only one FA looked presentable, others looked shabby and tired, but still, they always smiled. Nothing special about food - little tray with hot pasta, one bread roll and tiny Mars bar. Boring. IFE streaming to your own device was a nice touch, but flight itself is nothing to remember.","A321","Business","Economy","LIS to MUC","7.0","3.0","3.0","2.0","4.0","2.0","4.0","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","K Stebs","Australia","2011-07-04","Syd-Santiago-Lima and return via Papeete as well as several internal flights throughout Chile and Peru. International Economy cabin staff did the bare minimum regarding passenger assistance. To get a glass of water was an imposition and to be told to ""go down the back and get your own water"" was aggravating when you were confronted with at least 3 attendants sitting flicking thru magazines. Food and liquid was dished out in such an off- hand manner that twice myself and adjoining passenger were doused with water and soft drink. And the flights were not always full or demanding. The other gripe is a small or pleasant look on flight attendants faces would have been a welcome relief. So never again International LAN unless there is a distinct improvement with cabin staff. On a positive side the smooth flying and early arrivals to cities was a bonus.","","","Economy","","4.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Letitia M Rydjeski","United States","2013-09-01","I have traveled LOT between New York and Warsaw on numerous occasions and have connected out of Warsaw to various Eastern European destinations such as Vilnius Moscow and Lviv. Generally speaking LOT's service is good to very good. The entertainment selection is either too ""Polish"" or the selection is too narrow (I am a Polish-speaking American so I can take in Polish entertainment but English-only speakers might be befuddled.). Food generally good to very good. FA's competent and polite sometimes the English pronunciation is a bit off. When my JFK-WAW flight was 4 hours late on 5/22/13 and I missed my connecting flight to Lviv the airline did a decent job of retrieving my bag in WAW setting me up in a hotel and paying for meals and airport transportation. Generally pleased with their service both on US and European flights.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Mark Clayton","South Africa","2013-09-01","WRO-FRA on E170. Was meant to be on LH 1633 but that got cancelled. So the good guys at LOT Wroclaw got us on the 17:30 flight. Everything was fantastic good clean aircraft friendly air crew. Reasonably priced drinks as well.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Bucka","Germany","2015-07-27","When I arrived at Washington Airport from Tampa, easy connection with the new Subway-Skytrain to the Terminal with the Lufthansa Lounge. Gate to Munich is right next to the Lounge. Warm welcome from the ground staff, excellent food and wine. Easy boarding process for First Class due to a direct door from the lounge to the jet bridge of the plane. Very warm welcome from the cabin team. Very good food on board with excellent Service. One hour before landing I got my wake up call with a easy and lite breakfast. Overall a great flight. Easy and fast Immigration in Munich with Custom/Federal Police office in the Lufthansa Lounge. Pick up with the Limousine worked perfect to the small Airplane to Nürnberg,like everything worked out on this trip.","A330 ","Solo Leisure","First Class","Washington to Nuernberg via Munich","10.0","5.0","5.0","5.0","5.0","5.0","3.0","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Thor Kristjanson","Cyprus","2015-07-25","On Tuesday 7th of July 2015 we checked in to flight LH1285 to Frankfurt from Athens. When entering the aircraft we noticed that the seats in Business Class were the same as in economy and the legroom was the same. The seats were uncomfortable. Usually when you come into Business Class in an airplane you are greeted with a drink (water, juice or wine), but not on that flight. The stewardess did not pay much attention to us. No english newspapers. We had a little boy with us (8 years old) and when his mother asked for a pillow and blanket, only 2 pillows where found in the whole plane and 2 blankets. We waited a long time until food service started, even economy passengers in back of us got service before us. We were served 20 min later. As I said before the seats were very uncomfortable and as I am not a small man I could not put the tray all the way down because the legroom between the seats was not that much. 7th July 2015, Frankfurt to Keflavik Iceland, flight LH856. The same poor quality seats. We asked for a pillow and a blanket but there was only one blanket and no pillows in the whole plane. The reason we were given was that the plane came in over night and all blankets and pillows were used! The stewardess onboard was very nice and tried to calm me down, the reason she said that the seats weren´t better than this was that the flight was short haul. I fly all over Europe at least 15 times a year and everywhere, the Business Class has better seats. ","Airbus","Business","Business Class","Athens to Keflavik, Iceland via Frankfurt","2.0","1.0","1.0","3.0","","3.0","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Tom Bielejeski","United States","2011-06-08","Round trip from San Francisco to Limau plus 4 in-country flights and found it no better or no worse than US or European airlines. The food was okay but not great and service was about what on expects these days. No great complaints.","","","Economy","","5.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Brand","Australia","2011-05-29","Sydney-Santiago via Auckland in Business with multiple domestic flights within Chile. Business class cabin excellent. Service friendly and efficient with great food. Lie flat bed offered plenty of room. Inflight entertainment was easy to use with a choice of English and Spanish. Stopover in Auckland in both directions was a chance to stretch the legs and use the showers in the lounge. Domestic flights often left late no meals served even during flights over traditional meal times - only provided with a snack and a drink. Announcements in English and Spanish. A standard domestic economy flight experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Luca Raffo","Italy","2013-08-26","I fly with LOT at least once a month usually on short trip between MXP and WAW and I was always satisfied. Last week I tried out their new WAW-PEK flight operated with the Dreamliner. I flew in premium economy seating service and food were perfect and the plane was brand new. The only thing that need to be improved was the IFE selection of music and movies was pretty small.","","","Premium Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Tushishvili","France","2013-08-21","7 August PAR-WAW-TBS. Flight was not good especially WAW-TBS. I had flown LOT twice in the summer and I do not understand the policy of freezing passengers. It was so cold that everyone made complaints to the FA. This time the FA was very nice and they managed to increase the temperature during the flight. The food is for purchase which is now much a better option. However there is a problem with choice of hot meals which is basically not available. Another problem is that they accept only credit cards and not cash. I believe there is room for further improvements.","","","Economy","","3.0","1.0","5.0","1.0","0.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Ivan Dzhur","Canada","2013-08-20","Took 3 flights within last month. Belgrade to Warsaw on July 29th Warsaw to Lviv on July 31st and Vienna to Warsaw on August 18th. Flights on-time. Very comfortable Embraer aircraft's on European routes. Kind cabin crew but unfortunately not very fluent in English. Certainly would recommend them.","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Nyman Metcalf","Estonia","2015-07-24","Lufthansa used to be the best European airline, not least due to their care for ensuring connections even in case of delays. I am very disappointed that this appears to now be history. As a business class traveller with a Senator (Gold) card I would expect the best treatment so if I am treated as I have recently been, what must it be like for other customers? 1 hour delay from London Heathrow (about 30 minutes on arrival to Frankfurt), no busses there to meet the flight I guess is airport rather than airline problem. No information on the flight, the head purser first doubted that what I said about my onward flight, gave some wrong information and was later very rude as well as claimed that it is not Lufthansa´s task to give information (on a Lufthansa connection with a Lufthansa ticket?) this is most definitely a problem of the airline. With a direct transfer I would have made it, now it was a night in Frankfurt instead and arrival 13 hours late. Add to the misery that I was finally told, by the pilots, that I should hurry to the gate, although when I arrived the flight had left long ago so all the running was a total waste. Recently (end March 2015) on a late arrival from Amman to London, again with a Lufthansa through (business class) ticket via Frankfurt, I made it (running) to the gate for the next flight but no rebooking had been made and again, no information whatsoever from the flight crew. I am afraid Lufthansa is rapidly ceasing to be my first choice. What a shame, when only better information would deal with this problem. The very value for money that I used to appreciate - pay more but get something for it - rapidly slips with such treatment.","","Business","Business Class","London Heathrow to Tallinn via Frankfurt","3.0","4.0","1.0","4.0","","1.0","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michel Perrin","Brazil","2015-07-24","MRS-FRA Business class on an old Boeing 737, but breakfast was surprisingly delicious. Connecting in FRA extremely stressful (this airport is now worse than CDG), I had 60 mn to do it. It took 30 mins only to arrive at terminal, due to very very remote parking plus a lot of airplane traffic that stopped our bus. Then a long queue at Immigration, and very remote finger (Z62). Boarding had started when I arrived. Service on upper deck (FRA to KIX) was pleasant but slow, the food was delicious. Brand new flat seats, a bit too narrow, but pleasant anyway. Wine list : the weakest point. Germany has so many nice wines they could have offered but Italian and Chilean instead. Champagne at high standards. Luggage quickly delivered.","Boeing 747 / Boeing 747","Solo Leisure","Business Class","MRS-KIX via FRA","7.0","4.0","4.0","3.0","3.0","2.0","5.0","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Tung","United Kingdom","2015-07-23","London City to Malta via Frankfurt for holiday. Check in at London City was friendly. All flights were on time, seats comfortable and inflight announcement was clear. However I felt service was a little bit robotic. Frankfurt is not the best airport for transit but we did not experience any long queue.","E190/A320","Couple Leisure","Economy","LCY to Malta via Frankfurt","6.0","4.0","3.0","2.0","","3.0","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Roberto Werner","Argentina","2011-05-21","Buenos Aires to Córdoba. Plane clean and staff correct. Simple snacks served no possibility of choosing food. Beverages can be chosen. Big drawback is that they use buses to take you to and from the plane despite the availability of gates for direct boarding (both in Aeroparque in Buenos Aires and in Córdoba Airports).","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Miro","United States","2011-05-08","Rio de Janeiro to Miami via Sao Paulo and Santiago de Chile. Cabin spotless on boarding in Rio but on the 3:30hrs flight from Sao Paulo to Santiago only a cold/small ham and cheese sandwich was served with complimentary wine and whisky. In Chile things started derailing : the flight from Santiago to Miami (an 8-hour overnight segment) was 3:30hrs. late. This meant we were from 10pm until 1.30am without any water or food offered by the airline. Onboard flight attendants were friendly attentive and professional. Seats have decent width and legroom with above average recline.","","","Economy","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M James","Poland","2013-08-18","WAW-JFK return in new 787. Although this is an upgrade over the 767 they used to have on this route I couldn't help but be disappointed in their new B-Class seat. It looks good but is practically speaking a little cheap and flimsy. The tray tables were difficult to operate and the video screen felt like it was a million miles away. The electrical outlet can only be accessed when the seat is in the upright position. Considering that even American Airlines has gone to a mini suite in their new aircraft you think Lot would have done the same. Food and IFO were both sub par. On the plus side the seats are fully flat. I slept 4 hours very soundly. FA's were also very friendly and helpful. They were definitely the best part of the whole flight. Would I fly this product again? Not if I was paying for it.","","","Business Class","","5.0","3.0","5.0","2.0","1.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Gräber Danny","Israel","2013-08-04","Tel Aviv TLV - Warsaw WAW - Helsinki HEL (July) and back (August). TLV-WAW with Embraer 195 WAW-HEL-WAW with Embraer 170 WAW-TLV with Boeing 737-400 soon to be replaced by E.195. Embraer jets are very comfortable. July flights as in my previous reviews very good. Regarding August flights from August (with the exception of the long-haul flights to North America and Asia as one FA told me) there's really no service on board. All one gets (even on the 4-hour long TLV flights) is a chocolate-covered wafer and water. If one wishes to eat and drink other products are available for money. What a shame that LOT chose this option! As in my past reviews I still recommend LOT but I am truly disappointed and hope things will soon change regarding cabin service.","","","Economy","","6.0","5.0","3.0","1.0","1.0","","","3.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J So","Canada","2013-07-31","Flew LOT 352 MUC-WAW connecting to LOT041 WAW-YYZ. First leg on Embraer was a short one hour flight with very good service and smooth flight. LOT041 was on the Boeing Dreamliner business class. Boarding in WAW a bit chaotic. Flight left 90 minutes late as workmen attempted to fix (unsuccessfully) a seat that would not go flat. They gave up and said it would be fixed in Toronto. Only about 10 passengers out of 24 seats in the J cabin so it wasn't a problem. Another seat had a tray table that refused to stay horizontal rendering it useless. A metal flap covering the opening of the place where the TV monitor flips up in my seat fell off. All this in a new plane that has only been in service since last December! Cabin service very good FA friendly. Food and drink quite good. The plane itself - the 787 is super-quiet and I love the electronic window shades! A very good experience despite the few glitches. The flight made up the late departure and arrived only 25 minutes late in Toronto.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Basil Dudin","Canada","2015-07-22","Boarded flight LH471 from Toronto Pearson to Frankfurt then LH632 from Frankfurt onto Amman. Used online check-in which was quite user friendly and smooth. Travelled with my disabled mother. She was helped into her seat by the very friendly cabin crew who escorted her from the aircraft entrance and I was helped with my onboard luggage. During the flight the flight attendants helped my mother with the food, something that I greatly appreciated. Upon arrival in Frankfurt we were met by very friendly and professional Lufthansa ground services personnel who escorted her and myself all the way to the Sheraton Airport hotel as there was a 12 hour wait between both flights and later came to the hotel to pick us up for our onward journey. The flight to Amman was on a small Airbus 320 however the cabin crew were extremely professional and helped us throughout. I am very pleased with Lufthansa and will certainly fly them again.","B747-400/A321","FamilyLeisure","Business Class","YYZ to AMM via FRA","10.0","5.0","5.0","5.0","5.0","5.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Rishad Patell","India","2015-07-21","Flew BOM to BCN via MUC in June with 2 friends. Tried to do the online check in and it only worked for one of our tickets. When we got the the airport the lines for check in were long so we all went to the online check in counter and they allowed us to check in. Flight on time and boarding was quick. They serve a horrible roll after take off at 1am which was inedible. Seats quite uncomfortable. Headsets can hardly hear and this looked like a new aircraft. Crew was pleasant enough. Overall uneventful flight. Landed in MUC on time with a 40 minute connection and had to run for our next flight which we made with moments to spare. LH did nothing to make the connection easier which they so proudly advertise. Service on MUC to BCN much nicer - sandwich was lovely and fresh as was the coffee.","A330","Couple Leisure","Economy","BOM to BCN via MUC","6.0","2.0","3.0","1.0","3.0","4.0","3.0","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","M Symons","Australia","2011-05-02","I agree with Ms Goodwin on 10 April. LAN have a serious issue with scheduling. We have just completed an extensive tour of South America in which we had 13 flights with LAN in all cabin classes. 5 of those flights were re-scheduled at short notice 1 was cancelled at long notice and 1 was cancelled at very short notice (less than 12 hours). 7 of 13 flights cancelled or re-scheduled. I would caution travellers to check with the airline 12 to 24 hours in advance to ensure their flight is actually flying. Ground staff respond to courtesy and friendliness aircraft excellent cabins spotless and everything functions as it should. The cabin crew are pleasant and helpful.","","","Business Class","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Kusnierczak","Thailand","2013-07-04","Dusseldorf to Warsaw on board an Embraer 175. It was very comfortable journey cabin crew nice and helpful. Newspapers snacks and beer were complimentary. Flight on time.","","","Economy","","10.0","5.0","4.0","4.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Mark Shaev","Canada","2013-06-23","Overall a poor experience. Staff service on board was decent the flight was decent but the worst was airport service. Flying out of Warsaw I was given trouble by a baggage attendant for a painting. It was 0.8MM over the size boundary and as a result I was spoken to in a rude manner about my disregard for ""passenger safety."" After a long argument I found the manager myself and with no problems was told I could easily bring the painting on board. In regards to duty free: I purchased a bottle at the duty free but was not allowed to take that on board either because it was not ""In a special bag therefore it was not purchased at the duty free."" I had the receipt to prove it. Afterwards on my return trip I purchased another bottle and this time requested the special bag but was told that they are not allowed to give the special bag anymore and I can only try to get the bottle on board with the receipt. Overall poor experience decent flight.","","","Economy","","5.0","0.0","2.0","4.0","0.0","","","0.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Christian Schroeder","Malaysia","2015-07-21","Lufthansa had a cheap offer for their newly introduced premium economy. Even though I used to prefer airlines with a stop-over we used LH direct flight due to the short travel time. The newly launched connection FRA-KUL is really worth the extra money. Lufthansa is clean, efficient and friendly. The seats were very comfortable, screen was big and food was ok. I slept for a straight 8hr and my wife slept 9.5hrs. We were really pleased with the service and comfort of this new connection/product. I haven't been a big Lufthansa fan in the past but this somehow changed my mind. We will come back.","Airbus 340","Couple Leisure","Premium Economy","Berlin to Kuala Lumpur via Frankfurt","10.0","5.0","5.0","3.0","4.0","4.0","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Rishad Patell","India","2015-07-21","Flew LH from LIS to FRA on a Boeing 737-800. Flight on time. Check in at LIS was a breeze and flight on time. Breakfast served was okay and service was nice on this 3 hour flight. Got to FRA with a 2 hour connection. Had to get from one end of the terminal to the other and we kind of ran as we were a bit lost. Got to our gate and sat down to wait. After 30 minutes of waiting and near the boarding time I went to the desk to ask the status and was told we were delayed 3 hours. They did not tell passengers unless they asked and they never showed any change of timing on the information boards. LH then started handing out 5 euro meal vouchers- nothing in the canteen nearby was available to eat for 5 euros! Flight finally left 4 hours late and arrived at 5am in Mumbai instead of 1am. The food was awful. Seats on the 747 as uncomfortable as the A330. Crew were polite.","Boeing 737/747","Couple Leisure","Economy","Lisbon to Mumbai via FRA","5.0","2.0","2.0","1.0","3.0","3.0","2.0","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Miro","United States","2011-04-29","MIA-SCL-GRU-GIG flights on B767-300 wide seats above average recline and tasty food. LAN provides free wine with meals and free headset. Cabin staff professional attentive and friendly. Combined with competitive fares make LAN a very attractive option.","","","Economy","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Stephan Riepo","Canada","2013-06-19","B787 LO0042 YYZ-WAW. Crews welcoming and high service levels. Food and wines top quality good presentation. First time in business on 787 and I had a sleep. The seats and IFE were excellent. Really has a great business product. We arrived 40 minutes early. Nice experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","T Pagorska","China","2013-06-05","My comments relate rather to the ground services than to the flight. I took several flights on European routes and they were no worse then other European airlines. However reservations booking online and any other sales services leave much to be desired. The airline offers multitude of different fares which are not adequately defined so one never really knows what one buys until some changes are required. No proper definition appears online or on tickets. The staff handling reservations are not helpful to say the least or outright incompetent. Ground staff in WAW are often very rude. On top of it there are additional unexpected charges. For example when one pays extra for luggage at the airport there is an additional relatively high charge just for the transaction. All in all there is nothing wrong with the airline for a quick uncomplicated jump between WAW and an airport in Europe but watch out at reservation. Not for serious travel. Not very often on time so if you have an important meeting allow sufficient extra time.","","","Economy","","3.0","3.0","1.0","3.0","0.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","I East","United States","2013-06-02","First and last time flying with LOT. Flight from Chicago to Warsaw was delayed 2 hours. As a result I missed my connecting flight to Moscow. Seats in business class were quite uncomfortable no electric outlets and the inflight entertainment was pathetic. Transfer desk in Warsaw was a nightmare: one person trying to rebook dozens. Little did I know that my return flight would be even worse: flight from Warsaw to Chicago was delayed 3 hours and then cancelled. Had to get luggage back (waited an hour for that) go back through customs passport control etc. then pushed from one line to next - no clear instructions no help no information. Eventually rebooked to the flight to Toronto. Seats on that flight were also even more uncomfortable than on the first flight and the seat controls were simply not working. We had to spend the night in Toronto and fly to Chicago the next day. As far as travelling in business class and flying in general this was the worst experience ever.","","","Business Class","","1.0","1.0","3.0","3.0","1.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Eldem","Canada","2015-07-20","Check-in and boarding were efficient. On board it was a fresh looking A330 with new Business Class seats. These are an improvement over the older angled seats but they are inferior to pods found on other carriers. In the fully flat position there is little space for your feet and overall, the seat is narrow. Flight left late due to congestion at FRA and arrived slightly behind schedule. The service was fairly attentive with FA's smiling throughout the flight. The appetizer was delicious but my lunch selection was overcooked and was quite bland. There were a wide selection of spirits and drinks to choose from and the wines served were fairly good. Pre-arrival meal was tasty and the portions were quite big. The IFE had a poor selection of movies and lacked in the number of new releases for both movies and music although the Bose noise-cancelling headphones were a nice touch. Upon arrival luggage was delivered promptly topping off a good experience.","A330","Solo Leisure","Business Class","Frankfurt to Montreal","8.0","3.0","4.0","3.0","2.0","4.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Adrienne Civin","South Africa","2015-07-20","Departure procedures from Heathrow were very slow. The flight to Frankfurt was delayed, with no explanation offfered. No seating was available at the gate. It was a mater of just wait and don't block the passageway. No information was given on board about the connecting flights. No effort was made to fast track passengers to make connecting flights. Enroute to the gate to get the Johannesburg flight we were informed by other passengers that the flight had left. Again there were no announcements. No Lufthansa representative was assigned to deal with passengers that were stranded. The group was split as some passengers did not have visas to enter Germany. After much walking and asking random people what to do, we found a service desk with staff willing to assist. This was also stressful as it was late and everyone was going off shift. The airport was near deserted except for the confused and stressed passengers, some of whom were travelling with small children. We were given a taxi, hotel and meal vouchers for the overnight stay. We had no luggage so a change of clothes and toiletries were an issue. We have been re-routed via Lagos with a 6 hour layover. ","","Couple Leisure","Economy","Heathrow to Johannesburg via Frankfurt","3.0","3.0","2.0","3.0","","1.0","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Margot Love","New Zealand","2015-07-19","My original flight for my return to NZ was to Shanghai however due to Thunderstorms at Frankfurt the Paris flight was delayed and arrived an hour and a half late causing missed connection to Shanghai. Hope was given to us by the crew as they said everything was delayed and so we had a good chance but this was a false hope. On the Paris flight the English announcements were hard to hear as the sound was not turned up loud enough to overcome all those that had understood the German announcement and were now talking loudly. Attendants on Dubai flight were friendly and professional. There was mixed customer care when hundreds filed in to the customer service area. Some received overnight kits some received juice and water and some did not. The processing of people got faster when a second area opened up downstairs. Again mixed customer service. I got great service with all vouchers explained as well as clearly written on what was what as well as a meal voucher where as a lady I buddied up with didn't get as good service and no meal voucher. On return to Frankfurt airport the next day for rebooking great professional staff sorting out re ticketing of new flights. Accommodation was supplied in Frankfurt and also at layover on Dubai. This was fabulous. Overall my experience of Lufthansa is very good. I would fly with them again.","A340","Solo Leisure","Economy","Paris to Dubai via Frankfurt","7.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Monika Lash","United States","2011-04-26","JFK-GYE-UIO and back. Nice flight attentive crew comfortable bulkhead seats which where assigned to me after double Knee replacement surgery. Crews offer charm grace and hospitality. LAN could use a few English speaking staff at GYE changing planes and paying the departure tax was a bit trying since our Spanish was limited. But wherever you travel in Ecuador there is at least one Ecuadorian willing to help a frustrated Tourist.","","","Economy","","7.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Rainbow","New Zealand","2011-04-24","Auckland to Sydney had to check-in at around 3am for 5:10am departure. The cabin crew were very pleasant indeed and helpful towards older people and families with babies. A reasonable if modest breakfast was served and good IFE. A340 is comfortable and seats with good legroom.","","","Economy","","10.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","T Doberstein","United States","2013-05-30","Chicago to Warsaw both times. They are never on time. Both times delayed last time cancelled. When booked I was to be seated next to my daughter this did not happen. If you take LOT to save money - beware you get what you pay for!","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","4.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Sasha Takeuchi","Israel","2013-05-29","WAW to TLV in economy. Plane was very old (737-400) there was a problem with the engine and we took off 45 mins late. Inflight meal service is horrible: one sandwich with one leaf of salad some tasteless cheese on a 4 hour flight. Drink served 40 mins after meal and beverages were not cold. Seat was very old with very small legroom. Cabin attendants polite.","","","Economy","","2.0","1.0","3.0","1.0","0.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Tushishvili","France","2013-05-16","TBS-WAW-PAR flight in the second week of May. The experience is just terrible. Check-in area for flight TBS-WAW is awful since you need to pass the guy who is checking passport irrespective business or economy class (gold or silver status). You need to stay in line and wait for his clearance. Boarding was chaotic without clear announcements. The plane was Embraer-170 which is like a small mini bus. The seats are uncomfortable and had very little pitch between the rows. The big joke is the meal service - small sandwich which is for a flight of 3.5 hours. I do not mind paying for food if it is offered (excellent example Pegasus airline). I should say that LOT Polish airlines service getting worse and worse. Not recommended airline for travellers to Tbilisi. There are much better options from traditional airlines like Lufthansa and Turkish airlines. The best low cost for travellers to Tbilisi is Pegasus airlines.","","","Economy","","1.0","1.0","3.0","1.0","0.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Eldem","Canada","2015-07-19","Check in was quick and efficient. While boarding the aircraft an announcement was made for priority boarding of business class passengers and those with Star Alliance Gold status. As a Gold member I moved into the priority line and when checking my boarding pass the gate agent complained about me going ahead even though the announcement clearly allowed for it. Once on board the aircraft was in pristine condition. As it was not a full flight I moved into a row all to myself and had a very comfortable journey. The FA's were not particularly friendly and performed the inflight service like preprogrammed robots. The dinner served was fairly basic but quite tasty. Flight left late but the crew me up for the delay resulting in on schedule arrival. The bags took nearly 40 minutes to come out and those tagged ""priority"" came out last. Overall it was a good travel experience but below the standard I have come to expect from Lufthansa.","A320","FamilyLeisure","Economy","BJV to FRA","5.0","3.0","2.0","2.0","","1.0","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Linda Macauley","United Kingdom","2015-07-19","The short flight from Manchester was very good, staff very nice, friendly and very helpful. Frankfurt to Johannesburg I was seated in Economy as usual, but just before take-off it was announced that seats were available in Premier Economy at the extra cost of 300 Euros. I asked a flight attendantif I could look at the seats before I committed to paying the extra money and she kindly took me through - I was delighted to see seats in this class were far superior to Economy. I agreed to pay the extra, was moved to my new seat and from then on my flying experience turned out to be one of the best I had ever had, it was brilliant, I felt that I was treated like a VIP. The flight attendant couldn't have been more helpful and kinder. I would defintely recommend Premium Economy to anyone. Thank you Lufthansa and your staff.","Airbus A380","Solo Leisure","Premium Economy","Manchester to Johannesburg via Frankfurt","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Walberer","United States","2011-04-21","EZE-SCL and SCL-GIG with stopover in GRU. All flights on time aircraft clean and crew friendly. Seating was tight and legroom was just ok for segments of 2-3 hours. Service consisted of sandwiches and free drinks including beer and wine. Overall a good experience. Also contacted customer service once via email and got reply within 24 hours.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Elisabeth Goodwin","Australia","2011-04-09","I did nine flights with Lan as part of an extensive South American package and found them to be very good. They were far superior to Qantas. While selling as a LAN business class package there are actually no business seats for flying within Argentina or Chile so business is only for the International component. Flight attendants generally did their job very well and were friendly. The pisco sours from Lan were the nicest I had and food was always of good quality. The problem and this is a big one is with the scheduling. LAN schedules daily flights Santiago to Auckland but seem to cancel them quite easily. Our flight on the 21st March was cancelled and I believe a second flight was also cancelled that week. Obviously this causes major inconvenience and although we had plenty of notice we still had nothing else to do but spend time in the Santiago Airport holiday Inn. Some of the Argentine regional airports could have used a third check-in counter going (El Calafate Ushuaia) as there were long queues. A large tour group was allowed to effectively push in front of us at one of these airports which I wasn't happy with.","","","Business Class","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","G Pan","Greece","2013-03-25","VNO-CDG via WAW . My first time on E170 & E175. Satisfied by the flights (seat comfort pitch inflight service ). Big issues on ground handling. The flights had a 75 min connection. At VNO although I am a STAR ALLIANCE member they put the priority tag on my suitcase after I mentioned it. 40 minutes Holding over WAW due to Fog. During boarding in WAW I expressed my concerns about my bag but they told me its ok because they are other pax and there will be a delay. 15 minute delay and arriving at CDG on time. Of course no bag on the belt. They told me I'd have my bag next morning it never happened I had to wait 3 days. Overall a great flight experience but improvement needed with ground handling.","","","Economy","","6.0","5.0","2.0","4.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Greg Penola","Turkey","2013-03-24","WAW-LHR. Y Class on a very tired B737-400. Cabin crew were friendly but the aircraft was quite uncomfortable. I could feel the seat frame through the ancient cushion on the seat. The size of the departure lounge at Warsaw was far too small and crowded for this flight also - perhaps not the fault of the airline but added to the overall average experience. The food was more than acceptable.","","","Economy","","5.0","1.0","4.0","4.0","1.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Philip O'Connor","United Kingdom","2015-07-18","Flew from Heathrow to Barcelona via Frankfurt and back. Check in at Lufthansa at new Terminal 2 Heathrow at 06.00 in morning chaotic and lengthy - lots of passengers, too few check-in staff, check in equipment seemed not to be functioning well. Transfer at Frankfurt is complicated and long, compared with for example, Schipol, but better than Paris. All flights pretty full - but full compliments to Lufthansa cabin crew, very friendly and attentive given busy short haul flights. Complete punctuality. Also, a nice touch that pilot comes out of cockpit to say goodbye to passengers at end of flight. In contrast to Heathrow, check in at Barcelona extremely quick and efficient. All in all a good experience. ( As a bit of plane spotter, a bonus was that the LHR/FRA flight was on a retro livery Airbus!).","Airbus 320","Solo Leisure","Economy","LHR to BCN via FRA","8.0","4.0","5.0","4.0","","3.0","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Diamantis","United States","2015-07-17","First time flying with Lufthansa for a long haul flight. Seats, food, and entertainment systems were on par with other European carriers. The real winner here was the international in-flight WiFi capabilities. The service was a bit hostile and pretentious at time. The meal service seemed a bit rushed and flight attendants nagging passengers to finish.","A330","FamilyLeisure","Economy","IAD to ATH via MUC","7.0","3.0","2.0","3.0","4.0","4.0","5.0","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","W Duits","Netherlands","2011-04-03","FTE-AEP via Ushuaia  check in long lines very strict on hand luggage weight (7kg) on flight to Ushuaia drink service. On flight to Buenos Aires just a drink and some cookies too little for a 6 hour trip with a high price - disappointed.","","","Economy","","2.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Stathis Panagiotopoulos","Greece","2013-02-14","Athens to Krakow and back. The time of departure was early morning about 04.30 and the aircraft was an Embraer 170. Small aircraft but clean and comfortable. The staff were not friendly. The flight was excellent and the arrival on time. The meal was poor but the trip was short. The only problem for me was the behaviour of cabin crew. The return was the next day. The departure time was after midnight with the same aircraft. The cabin crew were again rude.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Mike Regulski","Poland","2013-02-06","I travel a lot on European flights lately to Stuttgart and Milan from Warsaw. Most of all - On time and on schedule. Embraer planes are quite comfy. Staff on board smiling and helpful. You always get at least a sandwich and you can have a glass of wine what is not normal on all European airlines in Economy. I recommend LOT for travelling on European routes.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","M C Mir","Luxembourg","2015-07-19","As a frequent flyer I must recommend flying with Luxair. The planes are a little small and the price is not equal to a budget airline, but then neither is the service offered. Each time I have flown with the airline has been a calm and enjoyable experience. Staff are friendly and helpful. The food provided on the plane is tasty. On any occasion I have made a seat request upon check in it has always been made possible with absolutely no fuss. The security at the airport may not be very chatty but are efficient and it is to this day the fastest security I have been through in any airport.","","Solo Leisure","Economy","Luxembourg to Dublin","10.0","4.0","5.0","5.0","","5.0","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tan Eng Hui ","Singapore","2015-07-16","My family took a long haul flight with Lufthansa to Berlin via Frankfurt. They only give us a transit time of 1 hour 5 mins. By the time we came down from the plane at Frankfurt, I happened to look up at a clock in the airport, and it was already 20 minutes into the transit time. We walked to the gate, and it was a long walk. An airport staff member stopped the whole group of passengers from going down to the immigration clearing area, which we had to pass through before we can reach our gate for the connecting flight to Berlin. He just said the area downstairs was too crowded, so we cannot go down. He held us up for 10-15 mins. Finally, we were allowed to go down, and there were only 6 staff doing the immigration clearance (as compared to over ten in Heathrow airport). That takes another 10 minutes or so. In the end, we reached our gate 2 mins late, and the plane had left without us. After that, customer service was non-existent. This is no fault of ours. They could not put us onto the next few flights as they were all full. We were told to go to the gate to wait and enquire if any passengers didn't show up. We tried this for one flight, and I refused to do it again. The next available flight was 5 hours later. But we would have reached Berlin too late for us to take another connecting flight to London. I have booked this BA flight some 4 hours plus after our supposed arrival time in Berlin. Yet we had to miss it. To add to the insult, we were told we had to take the flight to Berlin, or they would re-calculate the total cost. In the end, we had to pay out to get a connecting flight to London from Lufthansa.","A340","FamilyLeisure","Economy","Singapore to Berlin via Frankfurt","1.0","2.0","2.0","2.0","2.0","1.0","1.0","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Martin Camilleri","United States","2015-07-13","The long haul IFE now includes a new upgraded touch screen PTV with a much improved content selection, and each seat has a USB charging port. It's airline food, but it's pretty good. Drinks and snacks available throughout the flight. Lufthansa product has greatly improved since the last time I flew this route, two years ago.","A340-600","Solo Leisure","Economy","EWR to MUC","10.0","4.0","5.0","4.0","5.0","4.0","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Blasini","Puerto Rico","2011-03-27","Lima to Eastern Island return. Flight crews excellent food good beverage service is basic but enough for 5 hour flight. Lima airport a mess with only 1 bus to transfer to the main building from a remote location.","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","W Speers","Australia","2011-03-25","Sydney-Santiago-Sao Paulo. An uneventful flight with a good crew on board. I was fortunate to have the only spare Y class seat on my flight next to me. Food good drinks good but the wine glasses were thimbles. IFE is fantastic! I needed assistance at the SCL Airport transfer desk and LAN staff seemed a little overwhelmed but did their best to resolve. Appreciated the English - and I tried my hand at Spanish with good result!","","","Economy","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","S Podsada","United States","2013-02-01","Chicago to Warsaw booked premium economy on dreamliner but once it got grounded I got a free upgrade to Business Class both ways. Service was great. Business lounge at Chicago was excellent but no TV? Onboard greeted with Champagne or juices. Dinner was 5 course of excellent quality. Good selection of wines and drinks. Service was quick and polite. Seats were comfortable but not fully reclinable. Bag came out first as it should be.","","","Business Class","","8.0","3.0","4.0","5.0","3.0","","","3.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","G R Standish","Poland","2013-01-28","WAW-LHR-WAW. Both flights onboard a 787-800 Dreamliner. A very comfortable plane with great windows and large screen IFE system. The choice of films were somewhat limited but guess it was because it was a promotional tour flight in Europe. The outbound flight was delayed for an hour with very little apology from the captain but generally the crew on both flights were good. Just hope the 787 will be back in the skies again soon.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","D Bardens","Sweden","2015-05-31","Luxair is a full-service airline that still serves sandwiches and champagne even in economy class. The flight attendants are always smiling and extremely friendly. They have some problems with online check-in which does not work in 90% of all cases but I would not hesitate to recommend Luxair and I would prefer them over almost every other European airline.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Uwe Langhammer","United States","2015-07-09","I was impressed and happy with the service, friendliness, food and entertainment on board. This was a big improvement to flights last winter with the old Business Class. The crew were great and the 10 hour flight went by quickly. The A380 is quiet and smooth in the air and LH has done some homework and the hard working flight crew made the difference. In my 16 years of flying the captain did greet the Ladies, gentleman and children on board.","A380","FamilyLeisure","Business Class","Frankfurt to Houston","10.0","4.0","5.0","5.0","5.0","4.0","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ludwik Zabłocki","Poland","2015-07-09","The longest flight of Lufthansa. Crew was professional. Seats not so comfortable like Emirates or Cathay Pacific, but acceptable. For the price I paid, I expected more than I was given. Moreover, considering the lengh of the flight, the service should be very good, but it was decent. Entertainment system was ok and acceptable. To be honest, I don`t have anything to complain, maybe except the space for legs, but it is also difficult to find anything to praise in that service. ","Boeing 747-400","Solo Leisure","Economy","Frankfurt to Buenos Aires","7.0","3.0","3.0","4.0","3.0","4.0","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Vitalij Zabelo","Lithuania","2011-03-18","Lima-Easter Island-Lima. Lima departure was delayed for more than 2 hours but enjoyed the flight on new clean airplane with large selection of movies attentive and courteous flight hosts. Return flight more than 2 hours late again got emergency exit row seat so extra leg room same clean airplane but irritated crew probably from the previous flight from Santiago. When I approached one of them was bluntly told she didn't speak English.","","","Economy","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Georgios Vrontos","Greece","2013-01-16","PRG-WAW on B787. Plane arrived 30 minutes late due to bad weather at WAW they text us the delay information on my mobile. The airline was fine for such a short trip. Unimpressed with the new aircraft. The 3-3-3 seating configuration in economy very narrow seats and unpleasant for long trips. The pitch of the seat is 31 in and the with 17.3 in. Only two airlines have 2-4-2 seating configuration and probably will be better with seats of 18.5 in width. Nice IFE with 14 movies and best of all a Survey from the customers (very nice).","","","Economy","","8.0","2.0","4.0","3.0","4.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","K Sobkowski","United States","2013-01-04","I have flown return between WAW and PRG. Good service on this short flight. My caveat with LOT is an unhelpful agent when I called to change flight for the same day in the same class of travel and same price. Small things make a huge difference when choosing airline for travels.","","","Economy","","5.0","4.0","2.0","3.0","0.0","","","5.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Denzil Bourne","United Kingdom","2015-03-30","Flew (LCY-LUX-LCY) on LG4592 and LG4603 on their Q400 in economy. Leg room was good for such a short flight. Breakfast was a pain au chocolat and a soft drink and the return (mid afternoon) was a muffin and a choice of drinks. I only had hand-luggage but there was plenty of room onboard. Value for money.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Uwe Langhammer","United States","2015-07-09","I was impressed and happy by the service, friendliness, food and entertainment on board. This was a big improvement to flights last winter with the old Business Class. The crew was great and the 10 hour flight went by fast. The A380 is quiet and smooth in the air and Lufthansa has done some homework and the flight crew made the difference. In my 16 years of flying the captain did not previously greet the passengers onboard. Years ago there was only 1 Purser who did the same thing.","A380","FamilyLeisure","Business Class","Frankfurt to Houston","10.0","4.0","5.0","5.0","5.0","4.0","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Mirabelle Knowles","United Kingdom","2015-07-08","My journey was incident-free and my customer experience very good for an economy price. Staff were on the whole friendly, the planes were a good temperature, and there were only very small delays (20 mins for one connection). Food was nothing exciting but on planes it never is. I brought my own snacks. Entertainment system was a little less modern and the screen smaller than past experience, but it was still fine to pass the hours. Seat wasn't super comfortable and there wasn't loads of leg room, but with the blanket provided it was survivable. For the cheapest option around, that's all I had hoped for. As I said, the staff were friendly and well-presented. Only annoyance was that no-one came around between meals so any queries and assistance were hard to attain. Toilets were fine too. Not lovely, but they are plane toilets.","","Solo Leisure","Economy","Birmingham to Seoul Incheon via Munich","8.0","4.0","4.0","3.0","4.0","4.0","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Namsil","United States","2011-03-14","Santiago - NY Economy. Very neat B767-300 clean interior. Surprising and very comfortable seat pitch. Tasteful dinner menu with free wine and breakfast. Reasonable entertainment selection. The most attentive crew in a long time. Compared with American LAN is by far the best choice.","","","Economy","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Robert Szocik","United Kingdom","2013-01-02","LHR-WAW return. Short-notice flight ticket purchased 14 hours before departure at a surprisingly low price. Both flights 10-20 minutes late but not an issue for me. Embraer 195 to WAW Boeing 787 Dreamliner to LHR. Both flights appeared full. Excellent service particularly on the return leg in the Dreamliner - multiple drinks rounds and very pleasant helpful FAs - it felt like a long-haul flight. Flying in the new 787 was mostly a very pleasant experience though the seats would be uncomfortable on long-haul flights and the tray table had not been cleaned. Usual long wait for bags at WAW and the usual bus to the terminal.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Juraj Kovac","Czech Republic","2012-12-19","Prague to Warsaw round trip on the new B787 Dreamliner. Put on scheduled flights as part of its European promotional tour. The online check-in is a breeze and so was the boarding process on both segments. LOT went out of their way to show off the new jet even providing headphones and activating the AVOD IFE for the 1-hour flight. Economy seating is reasonable with decent legroom adjustable headrests if a little tight at shoulder level in window seats. There's in-seat power (AC+USB) and great entertainment options. Even on a short trip drinks and biscuits are served. For the flight back we got upgraded to Premium which easily matches some of the European business products. With 2-3-2 seating it's way above your usual premium economy: spacious seats adjustable PTV screens priority security check and priority boarding in WAW welcome drinks served. LOT's 787 is a huge step forward but the airline itself offers a very solid product.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Alexander Ford","United Kingdom","2013-08-19","I was quite impressed to see that not all airlines have gone the low cost way. Check-in was smooth and quick. I was given a pre-assigned seat at the window which I don't like. I think they should ask and not assign. The staff wasn't able to give me an explanation. Security at Luxembourg is very rude and unfriendly but not the airlines fault. On board a brand new 737 with sky interior I was impressed how quickly the stewardess changed my seat to an empty aisle. They even served apéritifs with a snack before a meal with free wine and all. And when I thought this is it they insisted to serve digestifs with the coffee. I'm sure I didn't pay much more than with other big airlines but this small player has something on offer on a 4 hour flight.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Campbell Anthony","Russian Federation","2013-08-05","Flight from TXL to LUX (with a stop in SCN) that stop takes 1hr longer on your journey! Price excessive for such a small route (for the same price I can fly from FRA to DXB). Unfriendly staff (as usual I fly Luxair twice a month). Q400 plane very noisy in the cabin.","","","Economy","","5.0","3.0","2.0","4.0","3.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Cecile Chiu","Taiwan","2015-07-08","My partner and I were flying from Frankfurt to Hong Kong on June 28th - we sat at 34B/C. We were left no choice of meal options twice in a row as we were served last for both in-flight meals, dinner and breakfast. The crew served the meal from the same direction, from the back to front of the cabin both times, and when it’s our turn, we only got whatever was left. We can understand this the first time, but the second time it happened we didn’t get to choose our food, we felt being treated unfairly, and to us it clearly showed that Lufthansa did not care about attending to customers’ needs and respecting their right of choice. We paid our fares as everyone else! It is not about we really have to have that particular food, it’s about the fact this happened twice in a row and obviously did not respect customers choice. We have flown Lufthansa quite a few times, and were very disappointed this is the way Lufthansa treat their customers.","","Couple Leisure","Economy","Frankfurt to Hong Kong","5.0","2.0","1.0","1.0","","3.0","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Mike Brauns","Japan","2015-07-05","Smooth flight on upper deck of the Boeing 747-8. Seat is very comfortable. Food was excellent, crew upbeat and professional.  Pilot updated us on flight details frequently and a smooth landing. No idea why many critics here demand that the flight attendants smile for 12 hours, I always prefer friendly staff who I trust would act professional in an emergency case instead of a constant smile and no clue what to do if it counts.","Boeing 747-8","Business","Business Class","Haneda to Frankfurt","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","W Crutcher","United Kingdom","2011-03-04","I have never been subjected to so little customer care. LAN twice delayed our flight from Lima so that it was just short of 24 hours late. They could not give me accurate information on my flight whether I was actually booked and what would happen with my connecting flight from Madrid to London - which was already a problem with an overnight stay planned with the delay from Lima. The line to speak to someone in the LAN department was 3 hours long and no organisation. Unless you wish to ruin your business or pleasure trip avoid this airline. It's not that they had the problems it's the fact they have not dealt with them at all. The only good thing about this whole episode is that I have now managed to book another flight home with a more reliable carrier.","","","Business Class","","","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Mike Smith","Australia","2011-03-03","Sydney - Ushuaia. Business class to BA then economy to Ushuaia. Food great large variety of choice. Auckland - Santiago about 12 hours and flat sleeper was definitely worth it. Staff make an effort with English. Customer service at the airport was polite and efficient. Oneworld lounges at several locations are well stocked but they pack you in. Can get noisy. The aircraft all seem in good condition and despite the length of the trip were value for money and the business class comparable to other major airlines.","","","Business Class","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Filip Maciagowski","Poland","2012-12-19","Route WAW-MAD R/T on board of new Embraer 195. Nice leather seats very good legroom quite good comfort - I like LOT's Embraers for 2-seat rows. Nice and helpful cabin crew. Catering: drinks (juices water coffee tea or wine) sandwich and sweet snack. Minus for delay on first leg.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2012-12-19","2/12/12 Warsaw-JFK Business Class. Smooth check-in at Warsaw Airport Business Class desk Priority Lane through security two lounges to choose from. Flight on time with B767-300ER. Refurbished Business Class cabin but still looking a bit worn out however seat controls worked properly. Very friendly and attentive cabin crew took my coat offered champagne orange juice or water with some newspapers explained how the seat works etc. After take off Purser greeted every Business passenger individually offering menu wine list and explaining dining options. Opted for regular service and it was fantastic. Tasty traditional Polish dishes 5-course dining with good wines and those little touches like small chocolates cherry liquor No carts on a cabin everything served by hand by knowledgeable and friendly FAs. Given small Digiplayers with some movies TV shows music and games big cart with snacks fruit basket sweets cakes little sandwiches were put in a galley as a mid-flight snack. Before landing we were served hot dinner. Landing cards and customs forms had flight number and date written already so attention to details was superb! Before landing all passengers received small photo album with old LOT postcards nice touch! Bags were delivered when we get to the carousels. Great service fantastic cabin crew can not wait to fly their B787!","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","J Donahue","Germany","2012-12-14","LG 3834 on 13 Dec12 MAD-LUX. Aircraft was an E145 jet. Clean and well taken care of. The welcome was warm and friendly. Service once again beyond what is expected these days. The Flight attendant made sure that all was well and never left me waiting to ask for anything A great snack box with different canapés fruits pate with salad and a nice pretzel-bread type bun with Spanish ham. Drinks - anything you like but I had cold Champagne and still water. The Crew were excellent. Recommended.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tim Rupert","United States","2015-07-04","This was our first time flying Lufthansa. While the organization that paid for my flight booked an economy ticket, I noticed the opportunity to bid on premium economy tickets for 3 of the 4 legs of our round-trip flights. Our bids were accepted for two of the flights, but not accepted for the third. Ironically, this is the one leg for which we had bid the most because we hadn't been able to secure good seats in the economy class. Even more ironic, when we checked in for this specific leg, we asked if there was an opportunity to upgrade class and we were able to do so at half the cost of what we had bid. Overall, the experience in premium economy was good. Much more room than the typical economy seat. But one leg was a bad experience. On the final leg, the seat map that we used to choose our seats was not accurate. It showed our two seats being in front of a set of bathrooms. When we boarded the plane, we found that our row was actually the first row after the bathrooms. Because we were on the side row, there was no wall or curtain between us and the bathroom. It essentially became a seven-hour flight sitting next to the bathroom. We would have been much better off with our original economy seats. I'm surprised that Lufthansa would not have designed this section better and that they didn't have a more accurate seat map.","","Couple Leisure","Premium Economy","Pretoria to Boston via Franfurt","5.0","4.0","5.0","3.0","5.0","5.0","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Leonor Frag","United States","2015-07-04","Excellent airline! Seats very comfortable, flight attendants smiling. They surprised us by approaching my husband and wishing him a happy birthday (without us telling them it was his birthday) and gave him a chocolate gift! They provided a very tasty sandwich with a large variety of drinks. They do not charge for the luggage! ","A321","FamilyLeisure","Economy","Rome to Prague via Frankfurt","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Melanie Woods","United States","2011-02-28","We booked a flight from Cusco to Arequipa on Lan. The plane flew only to Juliaca. We found out that Lan knew they were not going to Arequipa because of bad weather but decided I guess that the passengers didn't need to know. We were dumped off in Juliaca with no help in figuring out how to get to the destination we paid for. We took a long bus ride to Arequipa and arrived there at 3am. Lan did not compensate us did not help us did nothing. I would not fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Robert Szocik","United Kingdom","2012-11-21","LHR-WAW-KRK return. Baguettes only provided on WAW-LHR leg dry snacks on all other legs. Ageing ATR-72 on KRK-WAW flight - seat wouldn't stay in upright position. Cramped LOT Charters 737 used from WAW-LHR. Flight arrived early at LHR. Not as good as previous flights with LOT but ticket was a bargain price. However I'm tempted to use BA next time.","","","Economy","","6.0","3.0","5.0","2.0","0.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2012-11-20","18/11/2012 LHR-WAW. Smooth check-in in T1 at Heathrow. Boarding started 30 mins before take off time. 737-400 but fitted with nice and comfortable dark blue leather seats clean and with a good legroom. Very pretty and smart uniformed cabin crew helpful with finding seats baggage space newspapers magazines. Very good and professional safety demonstration. Service started 20 mins after take off good sized baguette with seeds cheese veggies chocolate waffle and full bar service incl. wines and Polish beer. Second run with drinks while cleaning after meal service. Cabin crew very attentive always smiling and approachable. All information from FAs and Captain in both Polish and English. Landed in Warsaw 20 mins ahead of schedule parked right next to LOT's new B787 Dreamliner which was also announced by Captain. Great flight very good airline totally recommended. Paid 129 Euro for one way ticket booked a day before!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Mohammed Zahidi","United Arab Emirates","2014-10-01","Outbound 11 March Dubai to Tehran and return on 13 March. I always select Mahan for my Dubai - Tehran trips. Its a budget airline but the food service and staff hospitality are on par with any top airlines of the world. Seats are comfortable enough leg room delicious food. Very smooth take off and landing.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","A Vlasov","United Kingdom","2012-10-15","Flew LCY to LUX and back in Q400 for a weekend. Both legs on time. Small croissant and tea/coffee/juice on the morning outbound flight and a ham sandwich and soft drink/beer/wine/tea/coffee on the evening return flight. Comfortable seats. Overhead compartments a bit small for anything bigger than a laptop case. Overall a good experience.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Normann","Germany","2015-07-01","Check-in in Hannover quick, Lufthansa Business Lounge (access due to FTL status) stylish, friendly staff and good offer of drinks and breakfast - even scrambled eggs. Rest I flew Economy. Flight Hannover-Munich short 45 min service with full bar and muesli service. Munich is a great airport to transfer! Lufthansa offers all passgengers free coffee/cappuccion/tea from machines and free newspapers at the gates. Flight Munich-Istanbul also with new onboard connect wireless entertainment system on short/medium haul routes which is a massive improvment. You can use your tablet or notebook and have access to a variety of movies in different languages, music, flight map and: newspapers and magazines in different languages from the same day to download. Hot meal served by charming and professional flight attendends. On time and efficient.","Airbus A320/A321","Solo Leisure","Economy","Hannover to Istanbul via Munich","10.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Martin Gilligan","United States","2015-06-29","Great airline, great service in Business Class and I love the Boeing 747-8. Super quiet aircraft with open spaces and lots of room for carry-on. IFE not being HD is a bit disappointing for a new aircraft.","Boeing 747-8","Business","Business Class","ORD to PMI via FRA","10.0","5.0","5.0","5.0","4.0","5.0","5.0","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Rafael Vieira","Brazil","2011-02-06","GRU-LIM-SFO. The cabin is classy and seats recline to flatbeds. Service is quite courteous and entertainment (15in AVOD screens) is top-notch. However this is not the best flight if you want to rest. The problem has to do with flight times. The 5hour flight from GRU to LIM is too short to sleep and if you are coming from Brazil the 12am departure from LIM means that after meal service it's already 4am according to your body clock.","","","Business Class","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Emiliano Morchi","Italy","2012-10-21","A regular on MXP-WAW-MXP route. Service carried out with new E-170s: seats are very comfortable good legroom food and efficient crew. On around 30 flights I experienced just 3-4 delays which is acceptable. Ground assistance always good. I also flew on WAW-FRA route with a B737: relatively old plane very crowded but still good flight. In my opinion one of the best airlines for short-haul flights.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Tydeman","United Kingdom","2012-08-17","Flew Heathrow to Lviv via Warsaw. Both flights ran smoothly and more or less to time. Snacks and drinks on both legs even the short hop from Warsaw to Lviv. Crew friendly enough and tickets reasonably priced.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","4.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","M A Adibi","Iran","2013-02-03","Tehran - Ankara - Tehran just for $148. The aircraft was a new Airbus 300. Excellent flight experience friendly cabin crew and of course good food! Would recommend Mahan Air.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Steven Curfs","Luxembourg","2011-09-05","LUX-GVA in C. Check-in fine (electronic boarding pass) and lounge excellent. Still driven to the plane by bus whilst the new small carrier terminal is closed. However good service onboard with nice breakfast box magazines etc. Personal touch. No luggage so no comments on that. Return leg that same evening lounge in GVA a complete joke only crackers and beer available why don't they let us use the Star Alliance lounge? Flight itself uneventful again nice cold dinner service + sandwiches from Y offered and all the drinks you wanted.","","","Business Class","","9.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","H Mutschler","Germany","2015-06-27","TLV to FRA with A321 and then with Lufthansa train to CGN. Check-in was not easy, staff was slow and changed the counter several timers from economy to business to only drop off, so the queues changed and it was a big mix up. Could not upgrade as the plane was full. Flight was almost one hour late before take-off, no information given by ground staff at the gate, even though 5 staff were there. Onboard, crew was nice and service was ok, meal choice was chicken or beef and that was tasty. Arriving in Frankfurt was 15 minutes late,so we had 40 minutes to get to the LH train at the airport-station. Bags did arrive at Air rail-terminal on time, but it was not sure if our oversized luggage would arrive on time. Lost and found was kind to fill up a form, before our LH train leaves. Lost and found did a nice and very good job and they were very good and helpful. So we left for the train, on the platform the train was 5 minutes late, and one of the fine lost and found staff came with our bulk luggage to give it to us. That was a nice touch from the Frankfurt lost and found staff.","A321","Couple Leisure","Economy","Tel Aviv to Koeln Hauptbahnhof via FRA","8.0","3.0","5.0","4.0","4.0","5.0","4.0","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Pelt","Netherlands","2015-06-27","Short haul very basic, but excellent staff. Transfer in Frankfurt is quite a hassle, long distances to be walked. Crew on long haul flight were okay. Smiling seems an issue, but service is quick. Seating is pretty okay, both legs on refurbished A340-300 which is a really nice long haul aircraft, quiet and spacious. Quality of food more than decent. Drinks assortment not so good. All in all, good flights for a good price.","A340-300","Solo Leisure","Economy","AMS to BKK via FRA","8.0","5.0","4.0","4.0","5.0","5.0","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Rogozinski","United States","2011-02-04","LAN airlines will not even let you complain. Traveling with two small children and speak very little Spanish from Santiago to Lima then Lima to Los Angeles the plane broke in Lima. I understand that planes break sometimes but the staff from LAN should communicate with passengers what is going on. After two hours of no information I noticed that everybody got up and either got in line or were leaving the gate. After asking several passengers I found out that the flight was not going to leave for 12 hours and we were supposed to go to the hotel. No one said what hotel or where it was located. In tears and clearly upset I followed other Spanish speaking passengers and 2 hours later was outside the airport getting on a bus that looked like it was going to break down without my luggage. No LAN staff members were around to tell us anything on the bus the driver communicated in Spanish that we were headed 1 hour 40 mins away to downtown Lima in rush hour traffic. It took two hours to check into the hotel where one of the passengers passed out and needed medical attention just so we could leave three hours later to travel back to the airport where they made us stand in line again to check in for the flight. I encountered around 100 LAN staff members and not one was helpful. I would ask a question and they would say they had to find out the answer and disappear. Nobody helped with connections everybody was on their own. Submitted a complaint to customer service and the response took almost three weeks and was in Spanish go figure! I will never fly LAN or any of their Oneworld Alliance carriers ever again!","","","Economy","","1.0","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","H Williams","United States","2011-01-30","Calling reservations office from USA - usually on recording for 1/2 hour or more if they answer at all - last time I gave up after 45 minutes with no answer at a non-peak calling time. I also received conflicting information on several occasions - reservations office appears to be staffed by only 2 or 3 people - problems with lan.com website are not addressed - cannot get Lanpass number through web site and if you call reservations you are told to do it on line. Agent said to send information to email address that turned out to be bogus - if you can use an agency you probably should because reservations office is incompetent and unprofessional.","","","Economy","","","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2012-08-12","LHR-Warsaw on 8/8. Brand new Embraer 195. Nice leather seats very good leg room good stowage space. Flight on time. Nice and professional cabin crew in smart uniforms fluent in English (and Russian). I like LOT's safety demo - it is detailed and well explained in both Polish and English. As for a service - refreshing towels full free bar service large baguette chocolate bar hot drinks many re-fills. Kids got a colouring books and toys nice touch! Good professional service highly recommended.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Danny Gräber","Israel","2012-08-08","Tel Aviv TLV - Warsaw WAW - Wroclaw WRO (July 2012) and back (August 2012). Warsaw - Tel Aviv - Warsaw Boeing 737-400. Warsaw - Wroclaw Embraer 175. Wroclaw - Warsaw Bombardier Q400NG (flight operated by EuroLOT). Boeing 737 a bit worn out but OK with great leg space. Embraer great! Bombardier new (from May 2012) - very nice. LOT excel on European routes. They serve snacks on domestic flights and sandwiches on European ones. In the last year sandwiches have replaced the hot meals on the TLV route which is a shame for a 4-hr flight! FAs very nice and great leg space.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","S Bakardjiev","United States","2012-08-01","Scheduled to fly on 6/30 from Newark NJ to Warsaw got to the airport 3 hours prior to departure informed flight had been cancelled due to technical problems with the plane which never arrived from Warsaw. What followed was total chaos. LOT employees at the airport had no idea what they were doing and they were rebooking people on other airlines at the speed of 45 mins per individual. After spending 10 hours at the airport we left without being rebooked. I was on the phone most of the night trying to get rebooked and after numerous errors made by LOT we flew out the following day on another airline. We came back on LOT on 7/23 and flew from Sofia Bulgaria to Warsaw and Warsaw to Newark. LOT employees in Sofia were professional and nice and knew exactly what they were doing. The short flight was ok however the 9 hour flight from Warsaw to Newark was not great. Their planes are very old without any entertainment choices and no water in the bathrooms. The food was so bad that even the bread was inedible. In addition I have emailed the airline regarding the occurrences on 6/30 and no one has even replied. Staff in Newark and NY need to be trained and the overall service need to be improved.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Victor Kriventsov","Thailand","2012-11-06","Flew domestic Mehrabad - Mashhad - Mehrabad a few weeks ago. The lounge at THR is professional and maintained served and supplied with food and beverages. Food was served even in economy on a short flight and it was good according to time of the day. Service next to none really!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Steffen Frey","Germany","2009-10-28","LUX-CDG return on ERJ 145/135. The seats have seen better days but that's my only complaint. Generous legroom friendly flight attendants and ground staff and tasty croissants/baguettes served on these shortish 35 min flights give you the feeling of being treated as a real guest onboard. Flights left and arrived on time.","","","Economy","","9.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","M Montgomery","Luxembourg","2009-09-14","LUX-GVA 40 minute flight. Nice Embraer jets and friendly service on board. Seating is 2x2. Onboard usually offered beef or cheese sandwich plus a drink - even champagne is offered free of charge. The only other comment is that there is little competition in Luxembourg airport - some flights can be very pricey which is ok if your company is paying but if you have to pay it many could not afford to go. Luxembourg new airport is very nice but the parking charges are pretty high (18 euro for 1 day). Shareholders are making a good return on their investment.","","","Economy","","10.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Wolfgang Adalbert","Austria","2015-06-26","Excellent service on board, seat and bed very good, 3 point harness safety belt (like in your car) during take-off and landing! Entertainment weak, a lot of films but hardly any blockbusters, very poor Flightmap with little information content.  Escorted in LAX from check in to lounge, but they did did not know where the Star Alliance lounge is.","Boeing 747-8","Solo Leisure","First Class","Los Angeles to Frankfurt","8.0","5.0","5.0","5.0","3.0","3.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Colin Hoffmann","Germany","2015-06-26","Flight departed 10 minutes lat. Service was efficient and a snack and drinks were served for the 1 hour flight. Overall experience was good but the seat was torture with no padding and what I assume was a metal rod in the lumbar region.","Embraer 195","Business","Economy","MUC to BRU","7.0","1.0","4.0","3.0","","4.0","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Steimer","Switzerland","2011-01-29","SCL-TEM PMC-PUQ-SCL. First 2 legs were fine friendly service decent IFE considering they were short flights. First leg on a pretty new A318 2nd and 3rd on new A320s with comfortable leather seats. Final flight was delayed in PUQ for 3 hours 1 hour delay communicated at checkin counter afterwards no more communication. Food vouchers handed out. Once in the air another 3 hour stop at Balmaceda airport. Food vouchers handed out again. Service on the plane was good friendly FAs on all flights. Communication could have been better. Finally arrived with 6 hours of delay.","","","Economy","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Hewitt","United States","2012-07-25","Warsaw to Chicago July 21 2012. Had booked 6 months in advance with confirmed reservations and seat assignments - at check in counter in Warsaw was told they didn't have my records even though I could see my name had a seat number on her screen - they were overbooked and gave my seat and my wife's to someone else had to fly standby and got on after visiting many different LOT counters. Of course the flight was 2 hours late - bad ending to a wonderful vacation.","","","Economy","","1.0","1.0","2.0","4.0","1.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Daniel Winters-McAppion","Australia","2012-07-13","Several domestic legs flown during a 10 day holiday - Gdansk Warsaw Wroclaw Krakow all except one Levon Embraer 175 aircraft. Comfortable seats disinterested staff plastic cup of water and a chocolate bar. Would rate well as a no frills but this is a supposed full service airline. Only one sector on time. One sector code shared with - old noisy crowded ATR used.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","4.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Victor Kriventsov","Thailand","2012-11-06","Flew with them in both international business (BKK-IKA-BKK) and domestic business and economy (THR- MHD-THR) and was extremely pleased with everything. Seats (same as Lufthansa's long haul) food (excellent choice of both Iranian and international food 4-5 courses in business) and service by attentive flight attendants. Special credit goes to their business class lounges in both Tehran airport - full service and food/beverages free wifi etc. I was also told they are now installing flat beds in the business class which will be excellent!","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Harun Rathore","Germany","2009-08-06","TXL-LUX-SCN return in Economy. The flights were pleasant the crew was courteous and all four segments were well ahead of schedule. The food on the TXL-LUX-TXL segments was a choice of sandwiches (ham or cheee) which was enough for a leg shorter than one hour. The leather seats were very comfortable. The only downside is that LG uses three different check-in systems at all three airports which means that no boarding passes for the onward flights can be issued at either TXL nor SCN. The strangest thing however was that the LUXAIR check-in system would not assign to us seats in the emergency exit row from LUX to SCN. They were blocked for passengers travellers flying from SCN to MUC. Why they were not open for pax flying from LUX to SCN no one could tell us.","","","Economy","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Cristea","Romania","2015-06-24","Bucharest to Aberdeen  return, via Frankfurt. Four uneventful short flights. Clean aircraft, in excellent condition, professional crews, smiling and attentive flight attendants. Ground staff OK too. Downsides: food, (wrapped tasteless sandwiches, only one round of drinks served), no entertainment and poor magazine, announcements from cockpit difficult to hear due to noise in the cabin. I recommend Lufthansa for direct or connection flights in Europe.","A320/ A319","FamilyLeisure","Economy","Bucharest to Aberdeen via FRA","8.0","4.0","5.0","2.0","1.0","5.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","H Mutschler","Germany","2015-06-23","FRA to TLV. Arrived with LH train ticket via high-speed train in Frankfurt. On check in I asked for upgrade, since I have more than enough miles. Upgrade was granted and walked to their lounge in terminal C close to gate 14. This lounge looks like a more basic lounge and as it was before 10a,m the selection seemed limited. But after one hour we boarded the A321 for Tel Aviv. The plane is a basic Lufthansa plane for short haul, so there are no special Business class seats, only the middle seat is free, which gives you no more legroom. The crew was nice and served a pre-drink, as the flight was about 20 minutes late, due to high traffic in the air. Soon after take-off they served a nice Gin and Tonic with nuts. After that they started the food service on a tray. The food was nice with starter, salad, main dish and fruits. After that they served coffee and chocolate. The crew was fab and always smiling and doing a really good job.","A321","Couple Leisure","Business Class","FRA to TLV","8.0","2.0","5.0","4.0","1.0","4.0","1.0","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Y Marom","Canada","2011-01-20","YYZ-JFK-LIM-CUZ-PEM return. The flight to JFK was fine seats leather comfy service fine. JFK flight 4 hours delayed for no reason apparently. LIM-CUZ seats still had crumbs on them and pockets still had other peoples trash in it. Seat was spacious snack provided service fine. CUZ-PEM fine with a snack. Long journey back staff at PEM airport don't speak English fair enough. But Flight attendants on the LIM-JFK don't speak English? Not even basic English like when I asked ""do I have a choice of meals?"" she didn't understand.","","","Economy","","3.0","","","","","","","4.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Pawel Litwinski","Poland","2012-07-02","Was to fly from Warsaw to Cracow. Was not allowed on board due to 14 pax overbooking on a 46-seat plane. It all happened despite trying to check in 8 hours before departure time and despite being a status passenger. If I could I would avoid them.","","","Economy","","2.0","2.0","3.0","3.0","2.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Cioboata","Netherlands","2012-06-25","Regularly fly from AMS to KRK via Warsaw. All in all basic experience seats are very cramped and padding is non existent but does not seem to be notably different from LCCs. Catering is alright just a snack on these flight nowadays. The most appalling thing is staff service as long as you don not ask anything or no flights are canceled delayed etc. Lot seems to work fine. Lately I had a few cancellations and that is the moment when staff get nasty and rude. They never seem to manage these kind of situations appropriately and will always try the passenger to blame for the airline's cancellations and delays etc and will never acknowledge their own mistakes. When they notice the blaming passenger strategy does not work they will always try the I do not understand / speak English excuse and send you from counter to counter and you are left on your own. So frustrating!","","","Economy","","2.0","3.0","1.0","2.0","0.0","","","2.0","0"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Shabab Attarzadeh","United Arab Emirates","2012-03-13","Tehran Iran to Almaty Kazakhstan on a relatively clean Airbus A310. The flight was delayed due to airport closure in Almaty nevertheless the lounge at IKA was well equipped. Onboard the food was superb and the crew were very polite and friendly. IFE definitely needs improvement. The inflight magazine was more like a classifieds section out of a newspaper with full pages of advertisements and not enough reading material. All in all it was a very good experience.","","","Business Class","","9.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","J Donahue","","2008-12-24","BCN-LUX with connection LUX-FRA in Business class. Was somewhat concerned that the first leg was with a Dash-8-Q400. However the aircraft was clean and well kept. Meal service consisted of assorted canapes and fresh rolls. Drinks ranged from wonderful Champagne to wines beers and non- alcoholic beverages. The connection to FRA was just as pleasant albeit for a flight of appx 40 minutes on a B737 once again canapes bread and a full beverage service offered. This airline is small but amazing.","","","","","5.0","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","Name provided but not published","","2008-07-25","As a Luxair call centre employee I would like to confirm that as from the beginning of this year we have worked from Mondays to Sunday each and every day - Mondays to Saturdays 8am to 9pm whilst on Sunday from 8am to 5pm. 5 call centre staff are employed each public holiday - handling German French and English calls. This is to clarify the wrong info below thanks.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Zafar Chaudry","United Kingdom","2015-06-23","Quick check in, though staff weren't friendly. Delayed flight resulted in missed connection - no apologies or customer service. I was left to fend for myself in a 30 min wait to get rebooked. Rebooking agent acted like she was doing me a favour. Staff at Frankfurt don't appear to enjoy their jobs.","A321","Business","Economy","MAN to VIE via FRA","2.0","2.0","2.0","1.0","","1.0","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","P Sob","Germany","2015-06-22","Lufthansa Premium Economy is highly recommended. A comfy seat, professional and very warm service and private cabin on the A380. ","A380","Couple Leisure","Premium Economy","Berlin to San Francisco via Frankfurt","10.0","5.0","5.0","4.0","5.0","3.0","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S DePenning","Colombia","2011-01-18","Round trip Quito to Medellin as well as Quito to Miami. The flight on B767 from Quito to Miami was superb. The seatback entertainment offering music and video was excellent and it was wonderful to fly a widebody aircraft.","","","Economy","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","S Delgado","Colombia","2011-01-15","BOG-MIA two hours delay for technical problems on the plane. Although we did pre check-in our seats this was changed to different seats along the plane. The line for check-in was so long and slow.","","","Economy","","1.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2012-06-24","Flight: In last month. Warsaw-Barcelona on very new Embraer E195. Departure sharp on time arrival 20 min earlier. Great new and clean aircraft nice leather seats with a lot of legroom. Very nice enthusiastic and attentive cabin crew. Stylish uniforms I really liked their hats. All announcements in Polish English and Spanish. Very professional and detailed safety demo. Food was large hot baguette and big chocolate waffle plus many runs with full bar service incl. wines beers soft and hot drinks. Good info from the flight deck. Solid highly recommended professional service.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Tushishvili","France","2012-06-24","Flight: In last month. PAR-WAR-TBS return flight. The service is lower than average. However the European segment for Paris- Warsaw is ok since the flight time is two hours and a small snack is sufficient. Warsaw-Tbilisi flight was awful. We froze onboard and passengers were complaining to crew - no attention. The stewardess said that this is a regulation in the company. There is not much space for legs in their E-195/E-175. The flight time is more than three hours but there is no service of food. The same sandwich was served and the cost of ticket is 500 Euro. Never with LOT again! I would recommend travelling to Tbilisi by Turkish and Lufthansa. The price is the same but the service is much better.","","","Economy","","2.0","2.0","4.0","1.0","0.0","","","2.0","0"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","M Ziaebrahimi","Iran","2011-10-28","IKA-PVG business class. Check-in fast and efficient. Flight attendants friendly. Two choices of food for each course with plenty of hot and cold drinks. Breakfast served before arrival at Shanghai. Transferred to terminal by bus my luggage was the last one on carrousel - obviously no priority for business class pax.","","","Business Class","","9.0","","","","","","","4.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","S Vahedi","Iran","2011-09-26","THR-DXB. Airbus 300-600 flying regularly and without delay airport services good with nice hospitality. Onboard cabin was clean good quality food beverages and hospitality professionals in the service of passengers. Airplane toilets were clean and tidy. No inflight entertainment which was frustrating and boring.","","","Economy","","9.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","S Dec","","2008-06-25","I am a regular Luxair customer flying at least 2 times a month. Onboard service in C improved in last couple of months and I quite enjoy it. Cabin crew are helpful so no complaints there. With new Terminal at Luxembourg airport their ground service improved and it now looks more like an airport rather than a bus station in the middle of nowhere. Problems? Getting in touch with Luxair call center (especially outside of business hours) is a nightmare - don't even try on a Sunday evening or on a bank holiday. Another problem is their frequent flyer programme (or lack of it). Luxair participates in Miles and More but you are only awarded ""award"" miles (no status miles though). Therefore frequent flyers cannot benefit much from MM status increase. Luxair operates its own FF programme but in order to qualify you need to fly at least 50 segments in a calendar year (interestingly enough - regardless of the class of service - C does not count twice or anything like that). Overall a nice regional airline but I would not mind more integration with a big partner in order toluxprove their ground services and FF offer.","","","","","4.0","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Adam Jel","Canada","2015-06-21","Overall rating of 7/10. The Lufthansa Business class lounge at Frankfurt is very nice. Great food and ground service. Business class seats are extremely comfortable, spacious and soft, but it costs a lot more than traveling Business class on Air France. The staff is polite. Great experience! Would recommend Lufthansa!","Boeing 747","Business","Business Class","Ottawa to Tunis via Frankfurt","7.0","5.0","3.0","4.0","3.0","4.0","2.0","1.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Paul Rutledge","Germany","2015-06-20","Entertainment was very good with large screens and choice of videos. Food was good with very good choice of beverages. The cabin crew was very professional and friendly. No complaints.","Boeing 747","Couple Leisure","Economy","Frankfurt to Rio de Janeiro","7.0","4.0","4.0","5.0","5.0","3.0","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Caceres","Peru","2011-01-03","MIA-LIM flight was delayed two hours had to wait for incoming flt from LIM. Old B767 very poor cabin service LIM-based crew no one acknowledged it was New Year's Eve (it struck midnight on flight cabin crew members went to Business galley for a toast but passengers got nothing). Once they are done with the scarce meal service FAs vanish until 15 minutes before landing. There is a noticeable difference if you fly LAN to or from SCL with Chilean crew and A340 aircraft. Everything tends to be better. LAN Chile should watch more closely the poor service that LAN Peru and LAN Ecuador deliver.","","","Economy","","3.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Maciej Dyrbu","Poland","2012-06-21","KTW-WAW-KTW. Short day trip to Warsaw on both legs E170's (SP-LDD and SP-LDG). On the way to Warsaw landing 5 minutes earlier than scheduled and coming back we arrived 11 minutes ahead of schedule. On such short and also regional flights LOT served us cold drinks and some snacks. I recommend LOT because also for me (5' 8.9"" ) it was so comfortable that I could almost straighten my legs under the seat in front. Cabin crew on both legs very polite and kind captain let me take some photos of the cockpit after landing.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Eric Agdan","Australia","2012-06-17","AMS-WAW-KTW 14th June flight on time. Nice clean aircraft and very professional flight attendants. Food is just what you except for this short flight. Very good in-flight information.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","P Singh","United Kingdom","2011-03-07","B'ham to Amritsar return. The flight was on time. Flight crew were friendly and there was a good level of inflight service in terms of meals however the food was not of a very high quality. We did get some vouchers for food when we stopped over in Tehran both times and I was surprised at the amount of food you get with these vouchers. There is no inflight entertainment apart from a screen showing the flight map. B'ham to Tehran does stop for refuelling in Germany but the flight I was on stopped in Turkey. The stopover in Tehran is way too long : 3-4 hours just seems far to long. You get new boarding passes in Tehran and this leads to confusion as you end up sitting all over the plane. There is no point in families getting seating together in B'ham or Amritsar becasue when you get to Tehran they just do not care. What Mahan Air lacks is basic customer care and they really need to consider decent inflight entertainment.","","","Economy","","5.0","","","","","","","1.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Steffen Frey","","2008-06-24","LUX-LCY on Q400 and LHR-LUX on ERJ135. I arrived very late at the airport but the check-in agents were helped me to get my flight. I spent no longer than 15 min inside the terminal building from check-in till boarding! Both flights very comfortable and perfectly on time. Spotless cabin interiors with spacious leather seating. FAs served snackboxes containing small sandwiches salad and sweets with a selection of newspapers and drinks - even beer and wine for free on these short one hour flights! I'm very impressed with Luxair as they improved comparing to the last time I flew with them.","","","","","5.0","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","Steven Curfs","","2008-06-17","LUX-FRA going on to YYZ in J class on Dash Q400. Check-in a breeze in the new Luxairport terminal which is spotless. Security cleared within minutes and on to the new lounge which is light modern clean and a decent selection of food and beverage options. Finding your way around the gate numbers a bit of an issue - priority boarding has no meaning as you will be bussed to these smaller aircraft. Decent choice of newspapers and magazines available. On time departure and nice breakfast served after take-off. No separation between J and Y class and seats are exactly the same if someone sits next to you it is as tight as in J class. I did not have anyone next to me so nice experience.","","","","","5.0","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Lee","Hong Kong","2015-06-19","The quality of the flight was quite good, especially the meals. The seat was comfortable if sitting upright but less comfortable if you are trying to recline for your night sleep. Overhead storage cabins are sufficient unless your fellow passengers are selfish and store too much there. Plenty of leg room even if I store my bags up front (talking about the window seats though). Service quality by the staff (attitude, promptness and helpfulness) was 4 out of 5. As for meals I was highly impressed because of their setting.  Metal cutlery (not plastic), menu to read, delicate desserts, and nice dishware. Other than that, the food is OK, the dinner being good while breakfast was  poor. Inflight entertainment is satisfactory and caters for different ethnicities, although entertainment systems in some seats could not display programmes listed in  magazine. ","A380","FamilyLeisure","Economy","Hong Kong to Munich","7.0","3.0","4.0","4.0","4.0","3.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Yannick Jehli","France","2015-06-18","Overall flight at average quality for a business class. Seats are not comfortable and ""privacy"" is low. Overall service, quality of food and drinks is good.","B747-8","Business","Business Class","Sao Paulo to Basel via FRA","5.0","1.0","3.0","4.0","4.0","5.0","4.0","2.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","T Fields","United States","2010-12-31","MIA-UIO-SCL-MIA. MIA-UIO and SCL-MIA in B767 planes new and quite comfortable in coach. Entertainment selection great. Check in at Miami and Santiago was fine. Food adequate and flight service good. Quito-Guayaquil-SCL leg in tired and uncomfortable A320. Seat pitch 30 inches at most - totally unsuited for a 5+hour flight.","","","Economy","","6.0","","","","","","","1.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","C Sugowdz","Australia","2010-12-27","Santiago to Buenos Aires booked a window seat (2L) but was given an aisle seat at check in probably because my FF preference is always aisle. Only thing that spoilt the whole experience was the flight attendant refusing to let anyone use the washrooms half an hour out from Buenos Aires. Claimed we were landing but I suspect it was because she wanted easy access to the coat locker. Immigration in Buenos Aires was chaotic and rude and bags took forever. Business certainly did not come out first.","","","Business Class","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Georgios Vrontos","Greece","2012-06-10","ATH-KRK. Great plane E170 plenty of leg room. Both ways on time (5 minutes early on departures) service nice typical inter European service sandwich and beverages or beer/wine. I had ordered kosher dinner which was awful. There were selections of newspapers. Staff were typical and professional.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","C Mayr","Austria","2012-05-02","MUC-WAW-MUC very nice flight. Embraer 175 both ways. Very nice aircraft legroom was good. Flights left on time both ways. We were served a sandwich plus full bar service. Cabin crew was friendly. Warsaw Airport is bright and friendly. Would definitely fly LOT again on European routes.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","P Devi","United Kingdom","2011-01-02","Birmingham to Amritsar with stopover at Tehran. Inadequate baggage allowance resulting in passengers having to drag heavy hand luggage around. Flight from Birmingham queuing very disorganised. Departure 1hour late from Birmingham return flight from Amritsar over 3 hours late. Stopover at Dusseldorf came as surprise. Quick connecting flight from Tehran to onward destination. Old plane very noisy. Food onboard good quality constant supply of drinks. Male crew seemed to have a problem with passengers moving for comfort to section of cabin with several rows of empty seats. Female crew very polite and helpful but spoke limited english. No immediate access to qualified medic/first aid at Tehran airport for passengers in need. General cleanliness within plane reasonable same cannot be said for toilets! Very expensive flight all things considered.","","","Economy","","3.0","","","","","","","1.0","0"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","David Löhnert","Germany","2010-10-20","THR-KIH on a 32 year old A300. Although the plane was old the cabin looked quite new and toilets were clean. The flight was very cheap (50USD one way).","","","Economy","","9.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","-","","2007-11-21","Heathrow to Luxembourg on E145 and return to London City on a new Q800. Two crew on each flight. Who obviously enjoyed their job despite both flight being full. On each occasion the flight was slightly delayed. But the onboard friendliness and the wonderfully tasty snacks they serve more than made up for it. They are not cheap though.","","","","","4.0","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Martin Tong","United Kingdom","2015-06-13","Quick day trip to Munich and impressed with Lufthansa, specially when compared to British Airways Club Europe. The LH lounge at T2 was wonderful, although crowded in early morning. The breakfast spread was fabulous by lounge standards. Staff told me the food is by Do & Co, and hope they can provide food to all LH lounges in future. Onboard service efficient and friendly staff, I like that they still offer you a good choice of magazines even on short flights. A light breakfast served, seats reasonably okay with middle seat empty. In MUC decided to try out the ""paid"" VIP Terminal on way back - wow! It is fabulous and even has its own beer garden and outside dining area. You get taken by car to foot of steps for boarding. Return flight a similar experience and even managed to avoid Heathrow congestion and land on time, with very quick walk to exit T2. Certainly recommend them and will use again.","A320","Business","Business Class","LHR to MUC","8.0","3.0","5.0","4.0","","3.0","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Frank J Epple ","Germany","2015-06-12","I wanted to fly LH 639, DXB to MUC. When we were ready for take off the air conditioning failed and plane returned to finger. Air conditioning was repaired, we took on more fuel then some more tests, eventually pilot announced ""doors park"" and ""flight cancelled - go back to departure gate where ground staff will take care of you"". We did, 3 ground staff had to take care to rebook some 300 passengers - a most unpleasant experience. I am sure the staff did their best but Lufthansa for sure didn't. During 5 hours wait in the queue they only offered some water inside the gate (the queue was outside), in 18 hours waiting time for the rebooked flight nothing else.","","Solo Leisure","Economy","DXB to MUC","1.0","4.0","1.0","1.0","4.0","","","3.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Esteban Garcia","Switzerland","2010-12-22","If you fly from Zürich to Latam do not use LAN Airlines! They sell you codeshare flights with Iberia through Madrid but in Zürich airport you can only get the boarding to Madrid (LAN does not have office in Zürich). In Madrid you have to exit the boarding area go to the LAN counter and get the boarding pass to your final destination. Moreover web check-in is not allowed in these flights. I will avoid LAN in the future.","","","Economy","","","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","K Moczulski","Poland","2012-04-25","WAW-ORD. Flight on time. Cabin half full so I enjoyed more space. Starting from April there are some novelties introduced - new meals on larger plates new selection of wines and spirits I noticed (finally) new amenity kit and blanket. They also introduced waiter service - no carts everything is served by flight attendants. It makes C class experience quite enjoyable. 2 of 3 attendants serving in this cabin were really friendly. Seat was ok but it was a day flight. For red-eye flights it might be a bit uncomfortable. Overall quite nice experience. After receiving 787 and its full flat seats it'll be really good product. For now I can see improvement in soft areas.","","","Business Class","","8.0","3.0","5.0","5.0","2.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2012-04-24","Moscow SVO-Warsaw Chopin. Check-in smooth lounge at SVO Terminal F surprisingly nice and well equipped. Flight on time brand new Embraer 195 nice blue leather seats good legroom. Very nice and approachable cabin crew good announcements in Polish English and Russian. Decent fresh baguettes served with full bar service. Cabin crew were quick to respond to call bells. Very clean toilets. Arrival 10 min early and bags delivered after 15 mins.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","A Panah","United Kingdom","2010-08-28","THR-MHD-THR. Excellent service on A300-600. Well-stocked lounge in Tehran and business class check-in done by Mahan Air. Onboard 60-inch seat pitch and offered drinks and hot/cold towels. Both ways there a choice of delicious meal. Also very cheap at only £110 return in business.","","","Business Class","","9.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","-","","2007-09-29","FRA-LUX in Y class. Short trip connecting in FRA on our way back from OPO. Nice little new plane. Great surprise was a snack-pack which we were given before take-off already which contained an orange juice water and two ciabattas which were delicious. Flight uneventful and luggage took 10 minutes to arrive which is long for LUX's standard's but I was very pleasantly surprised to see that LG has apparently decided to go back to the very good service airline they used to be in the 90's!","","","","","5.0","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","-","","2007-07-12","LUX-CDG on a ERJ and back on new Q400. As always both flights arrived perfectly on time. Check-in in a rush but unfortunately the ground staff wasn't the friendliest. Seats very comfortable with plenty of legroom on both types but the best of all were the tasty snacks they served during the short flights. A very pleasant experience!","","","","","4.0","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Mike Seaton","United States","2015-06-12","We flew from Miami to Barcelona to catch a cruise and came back to Miami from Venice two weeks later. A380-800 on the long haul and A320-200 on the short flights. My wife needed and received through Lufthansa special services wheelchair assistance. The Lufthansa staff was wonderful and took care of all of our needs promptly. The meals in economy were very good and water and juice were distributed 4 times during the long haul flights. The staff were very welcoming throughout the flights. We try to fly Lufthansa whenever possible.","A380-800 and A320-200","Couple Leisure","Economy","Miami to Barcelona return from Venice","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Colin Pay","United Kingdom","2015-06-12","LHR-FRA-BOS-FRA-LHR on 2x A321 and 2x B747-8 all flights on time. All aspects of the flights were good. We had seats in the last row, doubles, on both Atlantic legs.","A321 and B747-8","Business","Economy","LHR-FRA-BOS-FRA-LHR","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Imhof","Peru","2010-12-21","I have been flying LAN for years and it's quickly becoming the worst airline I have ever dealt with. I work for a travel company and fly within South America and between South America and the US frequently. Their call center and 40% of the time either the representative or the system hang's up the call. If I do get through the agents are rarely can solve any issue. My current problem is a flight from Buenos Aires to Lima via Cordoba. My wife has a flight with my LANpass point awards and not only was this ticket almost impossible to get they also don't want to offer any solution to issues that come up. We looked to see if we could change a date and 3 weeks before the return flight there were no spaces within 2 month of the originally scheduled flight. Next for the 2nd day she finds herself at the airport with a ""cancelled flight due to weather"" in Cordoba. They are finding no solution other than putting us in a position where I have to pay for an upgrade. I have lost all patience for this airline especially their terrible service in Argentina. I have never seen worse service anywhere by far the worse airline I've dealt with. As I write this I've been waiting on Hold for 25 minutes with the LAN Call Center.","","","Economy","","","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","L Jones","United States","2010-12-17","I would suggest spending the extra money even if it amounts to a few hundred dollars to fly an airline other than LAN to Argentina. After purchasing our tickets four months ago my wife and I have not only had our itineraries changed four times but we've been placed us on separate flights after we've repeatedly requested being on the same flight. Furthermore their justification for placing us on separate flights ended up being completely false and likely motivated by their overbooking our flight. Our flight leaving Buenos Aires had a layover in Santiago Chile. I was told that I had to have my flight changed because I would not make my connecting flight. My wife who also left on the same flight from Buenos Aires was given a non-changing flight that continued back to the US after the stop in Santiago. The fact that we both originated on the same flight but she was given a continuation and I was told I had to board another flight makes their reasoning behind placing me on another flight completely false. The only rational is that they overbooked the continuing flight and they were attempting to remove people from this flight to accommodate additional passengers in Chile. In trying to get them to rectify this error they simply removed both of us and placed us on earlier flights with an additional stop in another country after a six hour layover. They have no regard for their customers and do not try to honor their contracts. I understand a few changes in a flight but they have changed our flights multiple times with little or no regard to us as customers or the plans we've made. They are very inaccessible as well.","","","Business Class","","","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","L Dilling","Mexico","2012-04-22","MUC-WAW-RZE return with overnight stopover in WAW outbound. MUC-WAW on E170 almost empty very comfortable flight friendly service and on time. The next morning to RZE on ATR 72 packed the flight was only 40 minutes so service was rushed but on time. Return flight to WAW on E195 also full left 30 min late but on time arrival. Transit time of 1 hour in WAW is more then sufficient no additional security checks for Inner Schengen flights. Onward flight to Munich was chaotic full E170 45 minutes late due to transit passengers. Arrived in Munich 30 min late. E-Jets are very comfortable on flights to and from Munich we were served a chocolate bar sandwich and 2 rounds of drinks more then sufficient for a 90 minute flight. ATR is worn out and cramped but for a flight less then one hour it really doesn't matter. All in all a very good experience.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Danny Gräber","Israel","2012-04-15","TLV-WAW-CDG. First leg Boeing 737-400 second leg Embraer 175. As always plenty of leg space very friendly crew and very comfortable seats. Boeing a bit worn out but fine; Embraer new and shiny. LOT excel on European flights. On Warsaw-Tel Aviv flight service has declined - they only serve a sandwich. Bar service brilliant.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Robert Szocik","United Kingdom","2012-04-10","Booked MAN-LHR-WAW return via lot.com (bmi used for domestic legs). bmi changed my booking twice but LOT customer service were very helpful. It's been a while since I've flown with LOT but I wasn't disappointed for the price paid. Cost-cutting is evident though: the hot meals and hand wipes are gone and replaced with a large baguette. A cramped LOT Charters 737 was used on the outward leg from LHR. Returned in a more comfortable Embraer 195. Great FAs - polite attentive and seemed much happier than in the past. Will definitely use again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Majid Faraji","Iran","2010-08-11","Mashhad to Bangkok vice versa clean A310-300 they are old airplanes with average age of 20 years. No entertainment one way but from Bangkok it had. Friendly cabin crew good cabin services and food.","","","Economy","","6.0","","","","","","","4.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Grenville Whelan","United Kingdom","2010-08-08","Birmingham - Bangkok via stopover in Tehran. Fairly basic service but courteous and attentive staff; check-in good both ways. No PTV entertainment in economy just one large screen showing various poor quality Iranian films and documentaries. Food questionable quality but plenty of non-alcoholic drinks. Most passengers appeared to be travelling either to Iran or onwards to India and similar; think we were the only Europeans going to Bangkok. Stopover in Tehran was fine -; staff helpful business lounge not bad at all. Women must wear headscarves though and cover bare arms/shoulders. Mahan provided garments gratis for this purpose.","","","Economy","","6.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","-","","2007-05-13","Mixed feelings about Luxair. Onboard service is certainly quite good. However Luxair is totally overpriced on certain routes due to a regional monopoly on Findel. On top of that the company seems to suffer from a public service mentality. On two occasions I flew from Eastern European destinations to Munich with Lufthansa and then from Munich to Saarbrücken with Luxair and on both occasions my reservations to Saarbrücken were cancelled because of ""no-shows"" on the previous Saarbrücken-Munich-Moscow route. It took me 45 minutes to get hold of somebody at Luxair to correct the situation. On Sundays the Call Center is closed and nobody picks-up the phone at any of the numbers indicated on Luxairs website. I had to call somebody at the Lost Luggages of Luxair who told me that the ticketing office of Luxair Airport doesn't pick up the phone anymore when somebody is calling from outside. What a mess!","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Brenner","United States","2015-06-06","Frankfurt is too big for transfers between A and Z gates unless this airline helps passengers with carts or at least notifies next gate of that passengers are on their way. Our intl luggage didn't make the connection all due to what LH called ""damage"" to the first plane which was solved with a 30 minute late arrival to BUD. We were traveling from BUD to IAD through FRA and it was gruelling and impossible for someone with bags or who can't sprint for 1 mile.","","","Economy","","2.0","5.0","1.0","5.0","5.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Ash","Australia","2015-06-06","I managed to travel on LH779 SIN-FRA in their new premium economy on the A380. The new seat is quite wide and offers space for your personal items. Once on board we were offered a welcome drink. The food was absolutely fantastic a dinner and breakfast was offered both hot and large in size I found the meals better that some airlines business class. Great entertainment system with lots on offer. Staff were friendly and quite interactive with passengers.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A McLean","United States","2010-12-14","LAX-SCL Business new 767 on one leg and refurbished 767 on another. On time good food service comfortable seats. The only drawback is the side pairs of seats. The window passenger cannot get out unless they disturb the aisle. One of the two middle seats in the best choice.","","","Business Class","","4.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Danny Gräber","Israel","2012-04-09","TLV-WAW-CDG. First leg Boeing 737-400 second Embraer 175. Leg space excellent very comfortable seats great pilots and attentive flight attendants. Boeing worn out but still fine. LOT are excellent on European flights but the TLV route is not as it used to be: only a sandwich is served on this 4 hr flight (bar service excellent). I have always enjoyed LOT and still try to fly with them when possible but service on intercontinental flights must be improved.","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Misha","Canada","2011-12-28","Boeing 767-300 Toronto to Warsaw. The good thing about this flight was that we landed safe and on time. The plane was very old little room between seats very uncomfortable. Almost no entertainment they have only one or 2 big screens. The staff was pretty rude some of them refused to speak english; food was poor quality they offer only jus and water for free. For wine and beer they charged 2-5 dollars per drink.","","","Economy","","5.0","1.0","1.0","1.0","1.0","","","3.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Pedersen","Denmark","2011-12-28","HAN-WAW Boeing 767-300ER. Check in no problem with severely oversized luggage. Severely overbooked I was upgraded - later downgraded as the 10 last rows were mistakingly not available by check in staff – so eventually there was a lot of space. However I was offered a seat in business if I would accept economy class food. I accepted and was put behind the 5 true paying business-class passengers but enjoyed the advanced seat and space. Seat easy to maneuvre. IFE not working except for flight tracking. Staff attentive but a bit like robots no smiles and got a feeling of being alienated. Was offered two meal options in economy food tried both. Food tolerable.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","5.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Michael Davies","United Kingdom","2010-07-08","Tehran to Kerman. Iran domestic flight. Cant say I was looking forward to this flight as Iranian airlines have a chequered history. The check in was very fast despite the disorganised queuing arrangements. One female agent checked in the whole flight herself. The aircraft (A300) was very old and it showed. Very shabby inside. The 8am flight was full and the air con was not very efficient so everyone was overheating. Seat pitch standard for short haul economy. Safety announcements in English and Farsi on overhead monitors. Interestingly just before take off the video showed soothing images accompanied by what I presume was religious texts read by a comforting voice. It had a nice calming effect. Live camera in the nose gave us a captains view of take off and landing. Breakfast was ok - usual pastries juice and jam. Tea was very nice. 90 minute flight touched down on time. Most of my fellow travellers seemed to be business men but some families also. The mostly female cabin crew worked hard and were very pleasant even though their khaki green uniforms were not the most attractive. Overall I was glad when we landed. Safe and on time. Not an airline I would recommend but this was a basic domestic service and its an airline I had to use as its the only one on this route. The aircraft on the return journey was in far better condition.","","","Economy","","5.0","","","","","","","4.0","0"
"luxair","/airline-reviews/luxair","Luxair customer review","-","","2007-03-03","Dub-Man-Dub. An airline which truly shows what service should be Boarded bang on time service with a smile crew efficient welcoming drink hot towel usual nibbles 2nd drink offered. Crew chatting away to passengers really showing they do like their job. Flight deck kept us fully updated. And bags on the baggage belt within 10 mins. What a pity other airlines have gone down the cost cutting route and in so the service and standards slip. It was a pleasure to fly with Luxair.","","","","","","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","Margaret O'Connell","","2007-03-01","Have travelled Luxair (Dub-Man-Lux) several times to visit my daughter. I concur with previous comments - excellent and friendly service inflight what it used to be 20 years ago on other airlines.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Brambilla","United Kingdom","2015-06-06","FRA-LHR LH924 Business 29 May 2015. Seats are the same as economy with the only difference that the middle seat is always left empty. The food was really good. Our breakfast was comparable with the better breakfasts you would get on long haul flights (miles ahead of what you would get in north America or Japan). Very nice food. Cabin crew was attentive and very polite. The airplane was generally quite and provided for an overall very enjoyable flight. No IFE was available.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Mary Bonner","United States","2015-06-06","Flew round trip from Denver to Frankfurt in May. As noted in previous reviews service was curt lacking in smiles or friendliness. Return trip the bathroom was the dirtiest smelliest mess I have encountered on a plane. Is anyone responsible for checking it during the flight? I have very low expectations of food on airplanes but these meals were worst I've ever had. What really has made me decide to never fly Lufthansa again is this: I paid extra to reserve seats in the first row of economy which has a partition in front of you instead of a row of seats and more leg room. When we checked in for our return flight we were told those seats were not available. I was told by customer service that paying extra to reserve a seat gives you no guarantee or rights to those seats and my request for a refund was denied. Absolutely terrible customer service in my opinion.","","","Economy","","2.0","2.0","2.0","1.0","3.0","","","2.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Colin Lusty","Australia","2010-12-05","LAX-LIM then LIM-SFO. Los Angles to Lima uneventful - took off from LAX they served drinks then a meal it was tasty enough but small portions. Cabin crew disappeared until about 2 hours out from Lima then served drinks and supper. Good IFE. B767-300ER looked in reasonable condition for 8 hour flight. On the return leg checked in at Lima took a long time-the agent who did not have good english had to get a supervisor to explain that the flight to LAX was delayed and I would miss my connection to Seoul - so they rebooked me to San Francisco and onwards to Seoul with United. However they did not re-issue my e-ticket which led to some complications at US immigration in SFO.","","","Economy","","6.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Chris Dore","United Kingdom","2011-12-14","LHR-WAW. Boeing 737. Flight left 30 mins late but caught up the time and landed on time in Warsaw. Good flight but the food was awful. Stale soft roll.","","","Economy","","8.0","5.0","5.0","1.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Chris Dore","United Kingdom","2011-12-14","WAW-HAN. Boeing 767. Very old plane. No ""personal"" entertainment and made a lot of ""rattling/banging"" noises on landing. Flight left 3/4 hour late but made up the time and actually arrived early in Hanoi. Main (evening) meal awful. Said to be chicken and pasta. Breakfast was ok. Coffee for both meals was good.","","","Economy","","8.0","5.0","5.0","2.0","0.0","","","3.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","R Taylor","United Kingdom","2010-05-01","Teheran to Duesseldorf Economy class. 20 yr old A300-600. Check-in and smooth boarding on time. Nearly full mainly Iranians. Friendly attentive staff some with excellent most with not good English language skills. Food either beef or chicken Persian style was so-so. No alcoholic beverages. Light breakfast (tasteless egg-omelet rolls and canned fruit salad). Toilets dirty. Don’t expect too much budget carrier.","","","Economy","","3.0","","","","","","","4.0","0"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","R Taylor","United Kingdom","2010-04-26","DUS-IKA-BKK Economy class aged A310. DUS departure delayed by more than one hour. Attentive and polite cabin staff spoke limited English. Persian food (one main course one snack) of average quality; main course choice between beef or chicken. No alcoholic beverages. Forget the inflight entertainment. Toilets sometimes occupied by smokers. IKA airport has slightly improved during the last year but for an international airport facilities are still poor toilets are rotten. IKA to BKK Economy tired B747. Attentive and polite Cabin staff spoke limited English. Persian food (one main course one snack) of lower quality poor in-flight entertainment. Budget flight; you’ll get what your paid for. Tried to contact Mahan Office in Bangkok for reconfirmation of flight but any phone number given on Mahan Website or received from travel agents where unanswered.","","","Economy","","3.0","","","","","","","4.0","0"
"luxair","/airline-reviews/luxair","Luxair customer review","Gavin Stewart","","2006-12-15","Man-Dublin on CRJ-145. Very comfy seats in light grey leather. Best Embraer interior I have seen. Delightful FA's. Charming attentive and goodness me beautiful girls. Inflight service who cares it's only 40 minutes. No sign of any hot towels or sweets (mentioned elsewhere). Lovely though will definitely select again. Whole environment and feel is pedigree. Bit more expensive than EI (good) or FR (horrible) but still good value plus really quick boarding and deplaning on the smaller equipment.","","","","","","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","Steffen Frey","","2006-05-24","LUX-CDG on a 737-700 and back on an ERJ 145. The FA's were very friendly nice breakfast service (although the flight time was just a bit more than half an hour) and the planes were very clean.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Yevheniy Kahanovych","Ukraine","2015-06-01","I had 8 flights with Lufthansa last month on routes between London and Frankfurt Frankfurt and Gdansk (round- trip) Munich and Kiev (Round-trip) Frankfurt and Kiev (round-trip) Frankfurt and Gdansk (one way). Some flights were with City line subsidiary some with Lufthansa mainline. City line is better in terms of seat comfort (2-2 on Embraer aircraft plus good seat pitch) but no hot meal service. Lufthansa serves hot meal but seating is crowded and provides less comfort. Also City line crews mostly look disinterested. Ticket prices looked excellent value for money. A big letdown was Frankfurt airport experience. Not a single time had we embarkation or disembarkation via finger. Long bus rides only. To add insult to injury when boarding via bus they never used bus gates. We had 5 flights downstairs from Z gates designated for A380 only to stand for 25 minutes on the apron waiting for the bus to pick us up. Then 20 minutes on a bus standing and waiting for plane stand assignment. Overall very average. Flights are on time. Bags arrived safely.","","","Economy","","4.0","4.0","4.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Thredgold","Australia","2015-05-31","Travelled from Frankfurt to Hong Kong on 20 May. Thankfully connecting flight from Hong Kong to Adelaide was codeshare with Cathay Pacific who provide a true Premium Economy experience. LH served choice of 2 meals in foil trays coffee and tea in paper cups. Hot paper wipe was provided to freshen up Cathay provide a hot towel. Whilst cabin crew were efficient smiles were rare. Basic headphones provided rather than the noise cancelling variety provided by Cathay. No priority check in or boarding. Plastic tumbler of orange juice given as"" welcome drink"" just before take off. Cathay offer choice of sparkling wine sparkling water or orange juice served in a glass once you are settled in your seat. Blanket provided barely covered knees and legs. Cabin is only separated from economy by a small screen. Seats were comfortable with a reasonable incline although those on Cathay were larger and more incline. Think it is a stretch to call what Lufthansa offer Premium Economy. Disappointing. Better value would be to purchase an economy ticket in the exit row.","","","Premium Economy","","1.0","4.0","1.0","3.0","4.0","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","John Duffus","Thailand","2010-12-01","EZE-SCL-LIM return business class. Buenos Aires-Santiago A340 Santiago-Lima B767. All flights on time aircraft seemed to be refurbished with full flat bed seats which I found comfortable. The welcome onboard the first sector was warm and friendly thereafter a little less so. The meals were appropriate for time of day and plentiful. All in all my first experience on LAN was very positive.","","","Business Class","","8.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A O'Connor","United Kingdom","2010-11-09","Flew 4 times within a space of 6 days with LAN in Argentina and Chile. The first flight was cancelled and we were only informed on arriving at the airport. The check-in staff were very unhelpful and told us to go to the ticket office in the centre of Puntas Arenas (a 20 minute taxi ride away). The staff there weren't much help either and couldn't find space on an alternative flight so we eventually went by bus (14 hours) the next day. We did get our money back though. Flights 2 and 3 were fine. The food was pretty dire - 3 biscuits one of which contained Ham. Puerto Iguazu to Buenos Aires landed at the wrong airport in BA (not the one that was scheduled. Luckily we didn't have a connecting flight. If you did have a connecting flight then you had too get a taxi which you had to pay for. Overall not a good airline but there isn't a huge selection in Argentina and Chile so you would struggle to avoid it.","","","Economy","","2.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","R Pieper","Germany","2011-12-09","I was on flight 85 from Hanoi to Warsaw with connecting flight to Berlin. The Flight was scheduled for 11.55 but was delayed for 5 hrs. Unlike most passengers we realised there would be a delay 18 hrs in advance after having problems with the online check-in. Even though the airline was aware of a significant delay no effort was made to inform passengers. No information on our right to compensation under EU regulations was given either. Adding insult to injury the flight attendants on the plane ignored any request for information or service. At one stage I had the assistance lamp on for an hour before I gave up and went to the back to find attendants chatting leisurely. Breakfast consisted of a sandwich with cheese and water. No yoghurt or muffin as included in the regular meal. Again a sign of minimal effort. Even though this flight was relatively cheap it was not good value at all and staff made no effort to improve what was obviously a terrible experience. I would not recommend flying with this airline on a long haul flight.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Studzinski","Poland","2011-11-24","LHR-Warsaw. Flight was delayed 3 hrs due to fog in London but we were kept informed about any changes and LOT was one of the few airlines which actually landed into LHR that evening. Smooth and quick boarding into B737-400. Nice dark leather seats I had emergency exit seat with plenty of legroom! Very nice crew of 5 despite full flight did good job with service. Good English positive attitude always smiling responding to all call bells (and there were plenty questions due to delay). Big ham and cheese baguette with full bar service.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","4.0","1"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","G Singh","United Kingdom","2010-04-26","Birmingham to Amritsar. The flight was delayed taking off transit from Tehran also late taking off. The issue of boarding passes at Tehran took over three hours. Most passengers were in the plane waiting for the last of the transit passengers to get their boarding passes so were sitting in the plane for nearly 2 hours before take off. Food is okay no entertainment to pass the time. Friendly crew but the overall service must improve.","","","Economy","","4.0","","","","","","","4.0","0"
"luxair","/airline-reviews/luxair","Luxair customer review","Aleksandar Ivanovski","","2006-05-09","Outstanding company! The kindest crew they welcome you with these candies. Planes are nice clean - I flew twice from LUX- Frankfurt and from Vienna. Nice sandwiches everything to drink and that is unlimited. The Embraer was small seats 1x2 but they even have catering on short flights and in that small plane. They are an exclusive company definitely.","","","","","","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","Ciaran Davis","","2006-03-13","Dublin-Manchester. Missed a flight with another airline and was delighted to get a reasonably-priced one way with Luxair at short notice. FAs very pleasant complimentary newspapers refreshing towel choice of complimentary drinks (including champagne) and even Luxair branded sweets -it's been a long time since I've seen that simple touch on an airline. Although I have no complaints about Aer Lingus on this route (good value fares self service check in allocated seating - as opposed to check in queues non allocated seating and not always low fares on Ryanair!) I would happily recommend Luxair on this short leg of their Dublin-Manchester-Luxembourg daily and having read the Luxair inflight magazine and enjoyed the service of Luxair am thinking of completing the journey for a short break in Luxembourg.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","David Killick","New Zealand","2015-05-31","FRA-SIN in P/E. We had booked economy but gate staff announced a ""special"" price for surplus seats in premium economy. Well it wasn't bargain basement but a reasonable price. We had already enjoyed P/E on the way over to Europe so thought why not? P/E is well worthwhile and as mentioned for previous flights should be standard. It is just so more comfortable compared with economy but much more affordable than business. Food service all extremely good and IFE is now one of the best on any airline we have traveled with - fast and responsive with a good choice of channels. Lufthansa has had some mixed reviews but I feel it has lifted its game. A380 is a superb aircraft: super smooth and quiet. We arrived feeling surpassingly refreshed and I actually got some sleep on the overnight flight for once.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Mortara","United Kingdom","2015-05-31","LHR-FRA-HEL both on A321s. First flight left a little late. Food was a small sandwich or a museli yoghurt I had the latter which was ok for the length of flight. Plenty of drink options and an efficient crew. Quick transit in FRA then they decided to change the gate twice. I did receive SMS messages about this and the gate staff were apologetic. The flight to HEL left late as the aircraft was late in from Hamburg. Again good crew. 2 choices of small sandwiches neither I could eat due to some of the ingredients. The stewardess said she would try and find me an alternative and sure enough came back with a chocolate and nut croissant. Unusual for the time of day it was not bad at all and you cannot fault her attempt to find me something I could eat. Going that little bit further shows why LH is one of my favourite airlines. Shame arrival was some 50 mins late (first for me flying LH) but good value with a no nonsense but efficient service.","","","Economy","","6.0","3.0","5.0","3.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","David Killick","New Zealand","2015-05-31","SIN-FRA in P/E. Despite having flown between Singapore and Europe several times in recent years this was my first experience of the A380 and I was a little in awe of this giant aircraft. It is an excellent airplane! It makes flying seem so effortless. Super smooth take off and landing and so much quieter than a B777. Legroom is the main advantage of P/E. We firmly believe all airplane seats should be this size. I find standard economy now is so cramped as to be almost unbearable on long flights. The premium is well worth paying for and much more affordable than business if you are paying yourself. IFE was superb fast and responsive and an excellent choice of both video and audio channels. Food was good if not remarkable and service was extremely prompt and polite. Getting on and off was fast. I don't usually sleep much on long flights but did manage to doze a bit and arrived feeling reasonably refreshed after a 12-hour flight.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","H Bergold","Germany","2010-10-14","UIO-GYE-SCL. If I can avoid it I wouldn´t fly this airline again. Check-in in Quito was a nightmare - about 15 pax ahead of me took them 1.5 hrs. My seat was dirty first drinks were offered over 3 hrs after take off in Quito food was okay but no more water or other drinks were offered during the flight.","","","Economy","","2.0","","","","","","","1.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","T Velázquez","Australia","2010-10-14","SYD-AKL-SCL A340 SCL-AEP A320. Check in at SYD airport was easy staff very friendly. Onboard the food is not that great but I didn't mind. SCL-AEP was a short flight at AEP it took only 5 minutes to get the case and get out from the airport!","","","Economy","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Mark Evans","United Kingdom","2011-11-23","LHR-WAW-Odessa. Round trip on B737 and Embraer 175s with a 4-hour layover in the WAW biz lounge. All sectors punctual very welcoming and friendly inflight service good food and beverage standards. My first time on LOT Polish Airlines and would recommend.","","","Business Class","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","P Moore","Vietnam","2011-10-31","BUD-WAW-HAN. The entire trip left a lot to be desired from the poor quality of the food to the surly attitude of flight attendants. The one bright spot was my seating arrangement I'm quite tall and I had plenty of leg room on both flights. The long flight from Warsaw to Hanoi was extremely cold. The flight itself was smooth and the timing great however there was no inflight entertainment.","","","Economy","","6.0","4.0","1.0","1.0","1.0","","","3.0","0"
"mahan-air","/airline-reviews/mahan-air","Mahan Air customer review","Patrick Van Reusel","Belgium","2010-03-31","Dusseldorf-Teheran-Bangkok return. Dusseldorf Check-in took less than 5 minutes including waiting in line. The flight between Dusseldorf and Teheran was on time flight attendants very polite and helpful. The food quality is medium as most airlines they seem to save money on food cost. The food quantity is still more than enough. The 3 hour transfer in Teheran is just long enough to stretch the legs and enjoy the voucher to buy some cake or sandwich in the coffee shop. Tax free shopping is limited so it is easier to resist the temptation to spend money - extra bonus is the free Wireless Internet in the terminal. Unfortunately the Iranian internet is censored but normal surfing and email works well. Teheran to Bangkok had about 3 hours delay. The majority of travellers were Iranians and they all stayed calm and nobody complained or started to ask question. The flight was a Boeing 747 and was fully packed. The food quality was the same as in the first leg not premium quality but the quantity is OK. Bangkok to Teheran. I was shocked when I arrived at the check-in at the airport. I have never seen such a long line waiting. Fortunately the passengers with final destination Dusseldorf had a separate check-in desk so had to wait less than 10 mins. The flight was good food as before staff friendly and helpful. A 3 hour stopover in Teheran.Teheran to Dusseldorf was on time food and crew at the same level as other flights. Mahan Air tickets are cheap I paid just 468 Euro for a roundtrip to Thailand and that is a bargain. As people say you get what you pay for and this is true for Mahan air. The planes are old there is almost no inflight entertainment but they try to do a lot with little money. The positive side is the friendly crew very calm and polite passengers a lot of food. When you are travelling on a budget and when you don't care the lack of fancy things than Mahan Air is the airline for you.","","","Economy","","8.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","Steven Curfs","","2005-10-26","LUX-CDG return (and onwards to YUL on AF) 14/10 - 24/10 in economy. First flight fine in ERJ-145 (which are quite small however and are aging). Got sandwich and drink flight attendants ok newspapers available. Landing at CDG very bumpy but as flight attendants and later on pilot informed us this was because we got into a jet blast from a starting B747 which had departed just before we landed. Information much appreciated. Return on B737-500: plane was full cramped seating not comfortable at all I must say got served breakfast with coffee and juice; fine and uneventful flight. Landing very nice hardly noticeable. Luggage on conveyer belt before we got to the terminal (which took 5 minutes). Will fly them again.","","","","","","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","-S Jonasen","","2005-07-02","I was impressed with LUXAIR. My flights were on-time and the FAs were great. CDG to LUX EMBRAER RJ145. Typical commuter terminal set-up. Take a bus to get there. Boarded from the tarmac. Reminds me of LAX. Plane has 1x2 seating. Fancy turquoise and black flight attendant uniforms for such a short flight in a small aircraft. Plane did have a special 2005 EU Presidency decal outside the cabin hatch. Lovely little brunch service. China and stamped metal flatware. Fruit cup rye roll croissant cute soufflé thing on a toast mozzarella bacon. Got a box of two chocolates at the end. Unfortunately my checked bags weren't there. I wasn't the only one to groan when the baggage carousel stopped without barfing out my bag. The checked bag arrived over 5 hours after I did. LUX to FRA Boeing 737-500. Nice Luxair VIP lounge. It's got a self serve espresso machine that grinds the beans fresh and dried fruit packaged snacks cute little sandwiches and bottled drinks. Plane is interesting. First class seating is almost the same as coach. The armrests on the center seat angle inward and a console goes on top with places for drinks. It looks they can sell as many business class seats as they want. A third of the plane looked like it was set up for business class! Seats are a little low. Seemed harder to get my carry-on under there. Leg room is okay. It didn't seem like there was much if any additional space between seat . They gave out packaged hand wipes and there were sandwiches on nice crusty bread for the snack. Impressive computer animated pre-flight safety video. Has video screen every 4 rows that retract up. Showed graphic of plane location during the flight.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","David Killick","New Zealand","2015-05-31","TXL-FRA. Short flight on Airbus A321 from Berlin Tegel to Frankfurt hub for intercontinental flight. Once Berlin's new international terminal opens (eventually) these connections won't be needed. Boarding rather chaotic waited in aisle for passengers to get into seats airline should have started boarding rear seats first. Take-off delayed for technical reasons as well but once underway the pilot quickly made up time and the flight was fuss-free. FAs polite and smiled but time for only minimal food and drinks services on this short flight of less than an hour. Disembarking much faster.","","","Economy","","8.0","4.0","3.0","3.0","0.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","David Killick","New Zealand","2015-05-31","FRA-VRN. A short flight across the Alps from Frankfurt to Verona in an Embraer 190 a compact but efficient region jet. Bus across the tarmac hopped on friendly and efficient pilot service minimal but not needed flight seemed fast. Great views the Alps. A good way of traveling a reasonable distance quickly but train just as easier for slightly shorter European connections.","","","Economy","","9.0","3.0","3.0","3.0","0.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Burry","Italy","2015-05-29","YYZ-FRA-NAP I traveled home alone with my baby I didn't think it would be possible but my home-bound flight was an even better experience than my flight out. The staff were extremely helpful. On my first flight there was a problem with my pre-booked seat so I called customer service to ensure my return flight would be correct. The lady whom I spoke to was very helpful and made sure I got the bassinet seat. For the long flight the staff had little Lufthansa toys they gave my baby I really appreciated the thought and had not experienced this with another airline we've flown with. Staff on board constantly checked on me to make sure I had everything I needed and to see if I needed any assistance (baby slept the whole flight). I will only travel with Lufthansa in the future.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","David Ellis","United Kingdom","2010-10-10","AEP - MDZ - AEP. Outbound embarkation efficient good leather seats clean plane friendly FAs calorie-laden snack box arrival on time quick baggage handling. Inbound delayed access to gate so queue snaking around concourse eventual embarkation held up pax no sitting down too many mobile phones in use FAs friendly as before same snack box arrival on time slow baggage handling.","","","Economy","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Danny Gräber","Israel","2011-10-19","TLV-WAW-TXL return. TLV legs Boeing 737-400 TXL with ATR-72 operated by EuroLOT. Plenty of legspace. For some reason a charter plane was sent on TLV-WAW route in which there was poorer legspace. Service good with excellent hot breakfast and full bar. WAW-TXL-WAW full bar sandwich friendly staff.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Michael Kasberg","Germany","2011-06-10","HAM-WAW-KRK return in Economy with Embraer170. Seating good (2-2). Both flights from WAW were more than 15 hours delayed. Bad information in WAW. They called for the flight opened the gate and then let the people wait. Info bad so nobody could leave the gate area although they must have known that the delay would be longer (because later they told that the incoming airplanes arrived much too late). Onboard service okay for short haul flights (free beverages on domestic and also alcoholic drinks on international flights with a light snack). FA's looked very serious no smile but not unfriendly.","","","Economy","","5.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","R Chalmers","United Kingdom","2011-06-06","LHR-WAW-LHR economy class. First time I have flown LOT. Fairly standard offering nothing special about LOT cabin service. Other carriers are better in comparison.","","","Economy","","6.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","-Patrick Vande Walle","","2005-03-22","I often fly Luxair as I am based in Luxembourg. The cabin service is the best I have experienced. Friendly real multilingual crew. There is an ample choice of newspapers. Even on short flights from LUX to CDG you'll get a nice sandwich and drinks in economy. Most Luxair flights are in shared codes so watch out through which airline you book you flight if you want those frequent flyer miles. The only complaint I have are these noisy slow Fokker 50's but they are being replaced right now.","","","","","","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","-Martin Brown","","2004-10-11","Economy from Manchester to Luxembourg. Very nice flight with a freshen up towel given before take off and during the flight. I was impressed with the service and meal and the flight attendants were friendly and courteous. This was a very enjoyable flight. Check in was smooth as I was early. No delays. Only problem was the return flight was too early in the morning so I was unable to have breakfast at the hotel. In the end this didn't matter as I had breakfast on the aircraft.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Burry","Italy","2015-05-29","I flew NAP-MUN-YYZ. I booked a seat ahead of time the aircraft was changed and I didn't get the seat I had booked. As I was traveling alone with an 11-month old it was important I had the correct seat. The flight was fully booked but the staff were wonderful trying to help me out they managed to find a seat where a lady was willing to switch with me so I at least had the single empty seat beside me and my baby wasn't kicking somebody for 9 hours. The man in the seat ahead of me however reclined his seat fully back 10 minutes into the flight and refused to move it forward even for the meals the staff did their best to make me comfortable. Both at the airport and on-board the aircraft the staff did everything in their power to make my travels as easy as possible. The aircraft itself was new and clean. I am average sized and there would have been plenty of space had I not had another person on my lap. I only gave a lower rating for food as it tasted good enough but I am a picky eater. They came around frequently to serve drinks. I will only fly with Lufthansa from now on.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Trivan Mathur","Switzerland","2015-05-28","5 May BOM-MUC LH765. 5 May MUC-GVA LH2382. Business. Ground staff was unfriendly. Airline Grew Ok but nothing special. New b-class seats are not as good as other 4 star airlines. Not worth the money (for b - class at least).","","","Business Class","","4.0","2.0","2.0","3.0","4.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Palomo","United Kingdom","2015-05-27","BHX-FRA-GIG 27/04/15. Return EZE-FRA-BHX 18/05/15. Flight from Birmingham with layover at Frankfurt then on to Rio De Janeiro was nearly faultless. Cabin crew were very attentive and friendly. The equipment used was 747-8 which was a delight fly on. Good selection of in-flight entertainment and food was also good. I asked for a pack of toothbrush and toothpaste and was given straightaway without questions asked and the lady FA had a friendly smile. Flight back from Buenos Aires was somewhat hit and miss. They were asking passengers for an upgrade for a minimum cost. I spent sometime travelling around South America and was down to my last few dollars so wasn't able to avail their promo. I found out later the they have upgraded quite a few passengers even though some of them were not frequent fliers. I am a Miles and More member and also I have got a frequent flier from SK which belongs to Star Alliance and I earned my points for quite some time now. I felt left out by the upgrade and so I asked one of the staff why the Miles and More members had been left out and my queries were rudely brushed aside telling me that 'You only fly economy'. Some of the FA's on board were friendly enough apart from one female FA with a really bad attitude. When I asked for a pack of toothpaste and toothbrush she immediately told me off they haven't got any and why did I bother to asked because I was in the economy section and then she walked away. When I asked one of her colleagues I was immediately handed a pack. I thought that being a Miles and More membership had gone to waste. I'll be thinking twice about flying with Lufthansa again.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","0"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","B Madikin","Canada","2010-10-06","Los Angeles to Santiago Chile. We found LAN via Alaska Airlines to Seattle and Los Angeles and LAN direct to Santiagoi for less than $700 per person. No charge for meals pillows blankets all the comforts in economy class and service that we do not see on Canadian airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Kemper","Canada","2011-05-09","YYZ-WRW-PRA return last week. We flew to Warsaw on Air Italy chartered by LOT. Check in took 90 minutes. Hideous food inedible. No special meal provision for low sodium though reserved. Warm drinks served twice and never replenished though on their website LOT recommends one glass of water per hour. A few insolent and unhelpful staff. Not enough washrooms. The flight to Prague was on time well staffed clean. We arrived at Prague Airport on May 8 at 1200 for a 1430 flight to Warsaw and a connection to Toronto. The flight to Warsaw was delayed 40 minutes and we were worried that we would miss our connection. The gate crew at Prague arranged for a wheelchair for my partner who was unable to run through Warsaw airport. The flight attendant made certain we would be met at the gate and brought directly to the Toronto flight and flight was held for our arrival. We appreciated this service. The flight Warsaw to Toronto on LOT equipment was comfortable enough bathrooms and drinks. The marvellous measure of their service was that our luggage made it too!","","","Economy","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Kronaus","Austria","2011-04-18","Amsterdam-Warsaw-Toronto return. Planes old and uncomfortable. Food is barely edible. Entertainment shocking. Most of the cabin staff do not speak English. Amsterdam to Warsaw ended in a divert to Katowize due to bad weather. Luckily our connection to Toronto had been delayed anyway - turned out all in all was delayed 4 hrs which put us 4 hrs late in Toronto. Delays are expected due to snow however LOT only offered drinks / food around 3 hours into the delay. Initial attempts to land in Warsaw were aborted 3 times due to visibility - at least safety was a concern! Baggage was slightly damaged on both journeys which was disappointing. I would not travel LOT again.","","","Economy","","3.0","","","","","","","1.0","0"
"luxair","/airline-reviews/luxair","Luxair customer review","-Matt Sudders","","2004-08-05","Luxembourg - London City return. On a route where Luxair has real competition they are having to alter price and service to properly compete. This return to London saw passengers served an adequate sandwich and drink plus refreshing wipe after take off and sweets before landing. Price was very good for Luxair and the overall service was friendly but unremarkable. To note that on the way back all to Luxembourg all passengers were presented with a bottle of Luxembourg champagne style drink - a nice touch. This compares with the VLM service which currently dishes out a presentation box of English Tea!","","","","","","","","","","","","","0"
"luxair","/airline-reviews/luxair","Luxair customer review","-Arens Steve","","2004-08-01","I spend at least the half of my time during a 5 day week at different airports. As Luxair has the monopole in Luxembourg alternative flights to Germany (Frankfurt Berlin or Munich) do not exist and so the choice is not that enormous. Nevertheless I must say that the business class is more than just correct for such a little airline (french champagne little delicious sandwiches with salad 4 different wines as choice a sweet cake with cream and before the landing some excellent chocolate from Luxembourg). On the other hand I find the Business Lounge operated by Luxair just great. Compared to the ones in Paris Munich Frankfurt or wherever it has a very special flair a familiar atmosphere. (especially the new lounge in the added terminal is modern but I got not the impression of being exposed. On the contrary the Luxair`s Fokker 50 have a minimum standard of quality. It's not that they are very old but they are extremely noisy small and the interior is in a bad condition especially the seats. Therefore I always try to avoid them. The new ERJ-145 are much more comfortable. They have seats covered in leather offer good space between the seats and the same speed as a Boeing 737. Sometimes (in my spare time) I fly with Luxair (charter flights) to various destinations like Las Palmas Sharm-El-Sheik Madeira etc and it's there where I notice a huge lost of quality on flights - the cold meals are often disgusting and not so easy to define the sandwiches frozen and they stopped offering alcohol such as wine or beer. The cabin crew looks like very tired and is not very friendly and there are still little changes. Result - a very special character of a national inspired airline gets lost and I feel that this is not the end of significant changes especially concerning the service (business and economy class!?).","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Zelcevic","Canada","2015-05-20","Muscat-Frankfurt (stopover in Doha) on A330. Easy check in and boarding followed by exceptional service by kind and professional FAs. My special meal was acceptable better than normal. IFE was excellent with plenty of choices.","","","Economy","","10.0","3.0","5.0","3.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Brambilla","United Kingdom","2015-05-20","KUL-FRA LH783 17 May 2015 Business. Extremely comfortable flight. Airplane was very tidy and clean and the new seats are lay flat a considerable improvement with respect to the old Lufthansa business class seats. They provide the possibility to chose the seat firmness and include massage. Meals are top notch. there is wide variety of beverages (I got a fantastic passion fruit juice before taking off). Flight was on time and very smooth indeed. Cabin crew was very attentive. In flight entertainment was very good with a wide range of movies in each category. A superb flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","J Teoh","Australia","2010-10-06","SYD-AKL-SYD Business class on A340-300. Flights on time. Priority check-in at both ends with fast-track through immigration and security at SYD only. LAN uses the Qantas lounge at both airports. Priority boarding honoured. Seats are very comfortable for sitting with excellent pitch and good width - fully flat for sleeping and extremely comfortable with good padding. IFE was on-demand but selection of latest releases was limited. Onboard catering was nothing to write home about. FAs friendly and efficient. Aircraft and cabin was clean and well- maintained.","","","Business Class","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","D Cantwell","United States","2011-03-29","JFK-WAW-JFK . Very old plane seats extremely close together and nowhere to stretch your legs. Minimal overhead storage. The food served was barely edible. AV was one screen per cabin and the headsets were very outdated. The flight took off slightly late on both legs. Flight attendants professional but not friendly. Flights were cheap so you get what you pay for. From what I just experienced I cannot recommend this airline to anyone who wants to have a comfortable flight.","","","Economy","","4.0","","","","","","","1.0","0"
"luxair","/airline-reviews/luxair","Luxair customer review","-M Dubois","","2004-05-17","I take Luxair many times and I'am always pleased to fly them. My last flight was on a brand new 737-700 on a Rome - Nice - Luxembourg flight. Luxair's new 737-700 have one of Europe's best economy class! The flight was on time before take off cabin attendants handed over new papers and refreshing towels as well as headsets for the inflight entertainment system (unique on short intra European flights!) On the 50 min flight we were served a sandwich selection on the 110 h flight from nice to lux a light meal was serves but always with a large selection of drinks! A real 5 star airline.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Williams","United States","2015-05-12","Flew Philadelphia - Madrid via Frankfurt on May 1 2015. The flights were on time planes clean and the flight crews friendly. Catering was good. The reason I write this us that the Big Three US airlines provide mediocre - at best - service in economy and could learn how to improve their service and still make a huge profit. Lufthansa was very impressive.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Brambilla","United Kingdom","2015-05-12","LH453 24/3/2015. LAX-MUC economy class. Seats were extremely comfortable and with lots of space. Meals were very good. Inflight entertainment was good with new several new releases and a reasonably vast choice of movies Staff was extremely friendly and helpful. I have non doubt that the service provide on this flight was comparable (if not better) to that provided by other 5-stars rated airlines.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Brambilla","United Kingdom","2015-05-12","LH452 21/3/2015. MUC-LAX business class. 5 star treatment. Flat seats very nice choice of food and extremely friendly and helpful cabin crew. The choice of in-flight entertainment is quite good although the overall number of move is available in each category is not very large (20ish). One of the better airlines to fly business class.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Steve Mumby","United States","2010-09-09","NYC-LIM-EZE Business Class. Great staff and very comfortable seats on both legs. On the overnight trip to LIM the seats went completely flat and enabled us to get just under six hours of sleep.","","","Business Class","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","T Ostrovsky","Poland","2011-03-14","Warsaw to Berlin on small E145. Crew helpful and professional. A lot of information from cockpit. Good drink selection. Tasty muffin was served good product for a short flight.","","","Economy","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Pedersen","Denmark","2011-03-01","Hanoi-Warzaw-Copenhagen on B767 and Avroliner 170. Service in Hanoi check-in and lounge excellent. Checked through fast connection to CPH. Onboard service fine (long haul) - 18 seats in Business old design. Food and wines good main meal courses were very average. Tea and coffee not served hot but rectified upon request. New lounge in WAW are excellent. Had to leave airport to re-access Schengen terminal as the transfer check-point for direct transit was not open (did not open until 1 hour upon arrival many people were waiting as they did not want to leave transit). FAs English spoken very limited.","","","Business Class","","7.0","","","","","","","4.0","1"
"luxair","/airline-reviews/luxair","Luxair customer review","-Dominique Vitali","","2004-04-30","How come that every time I call Luxair Information (for landing times or other information) I first get a message asking me to hold for about 4 to 5 minutes (far too long) and then I get a ringing tone but nobody picks up!!! I just hung up after waiting or about 10 minutes without an answer. Looking after your call-desk would enhance the professional image of your company. I must admit that I'm dreading to call you by now as I never get the information I need anyway.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M J Jordan","Lesotho","2015-05-11","Flew TLV-FRA-JNB on April 15 2015. Had a very nice experience A321 from TLV then A380 to JNB. I travel with LH quite frequently and am always pleased with them especially on their A380s. Downside was the price. VERY expensive but I am a Star Alliance member and am collecting miles so It was fine. Food was Salmon and rice then a Steak. A lot of new movies and latest releases.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Deborah Velie","United States","2015-05-08","Lufthansa flight LH0408 from Dusseldorf to Newark on Monday April 27 2015. Flight crew was efficient but not especially friendly. The food was the worst airline food I have ever been served. I asked for Diet Coke with the meal and was given a small glass that was half full.","","","Economy","","6.0","4.0","3.0","1.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gianluca Ratti","Italy","2015-05-01","Flew SFO-FRA on the A380. 11hr 20min in Y. Boarding at SFO was a mess because of some bad handling of their staff regarding priority boarding of disabled people that were flying with us. On board IFE had a decent selection touchscreen not very responsive though. They served dinner and breakfast in the morning. Honestly both were quite good. Staff were smiling even during breakfast in which they surely looked tired but they kept a professional attitude. They gave us a pillow and a blanket (which were acceptable) and the headset (terrible sadly). During the flight water was distributed frequently and you could also serve yourself in the galley for some snacks or some juice and the staff was gald to help. The recline is not bad at all but the pitch is really lacking sadly. No mood lighting also (which would have been a nice touch). Capt spoke frequently to the cabin also because of some sustained turbulence we had that interrupted breakfast: he assured everything was alright but we were unlucky as some strong tail winds shook us for a good part of an hour on the Atlantic. After we landed it was a mad rush to the connection with Air Dolomiti to Verona: FRA is quite huge and we only had an hour or so. All in all a good experience: I find that atm what sets apart an airline with an another is their staff which I found really helpful kind and respectful. I would fly with them again.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Jones","United Kingdom","2010-08-28","Madrid to SCL0. I do this route on a regular basis and one of the more pleasant long hauls you will find in economy class. This flight benefits from extended darkness which reduces cabin activity from most passengers right until the last hour or so. Cabin crew efficient and attentive and have the extraordinary nature of working in total silence when dealing with requests for drinks. Self service for snacks in economy a real bonus and plenty available. Water and juice rounds plentiful. The best to South America.","","","Economy","","9.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","R Barile","Mexico","2010-08-22","MEX-SCL-EZE return. Very good inflight service. Check-in at MEX and EZE was quick and efficient. Both legs relatively empty so had two seats for myself. Pitch decent; seats with PTVs and food was OK. Coffee and water offered continuously. Staff well groomed and attentive. EZE-SCL legs operated with new A319s leather seats and filling snack. Very competitive fare and good service when compared to American carriers serving South America. Terrible website. My credit card was charged twice and had to contact the call center to finalize my booking. Luckily the problem was solved before my trip. The return flight to MEX was delayed for 1.5 hours and had to run to make my connection. Boarding at EZE is a nightmare; airport staff unprofessional and rude.","","","Economy","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Cezary Statuch","Singapore","2011-02-25","WAW-SVO on new E175 leaves 1030pm but due to time difference between Warsaw and Moscow arrives at 0230am. Although the aircraft is new and comfortable for a short haul you won't get much sleep. The staff was friendly and attentive. What bugs is that many of the Embraers at WAW board from the apron via bus rather than via a jetty.","","","Business Class","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michele Caforio","Italy","2015-04-30","KIX-FRA-MXP. Despite the longest security check at Osaka Kansai that I remember once onboard the flight was very good. Both flights on time good comfort on the 747-400 and kind flight staff. Transfer at FRA a bit long but overall ok. Good IFE quality choice fairly good.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michele Caforio","Italy","2015-04-30","MXP-MUC-HND. First leg on time (not many snacks considering it was lunchtime). Second leg on an A340-600 plane full and upgraded to business. Good seat comfort and very good service from flight crew. IFE was good in both quality and choice. Despite a delay for tech issues before departure a very good travel experience.","","","Business Class","","9.0","4.0","5.0","3.0","5.0","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","A Robertson","United States","2010-07-19","Premium Business Class NYC to Guayaquil. The flight from New York was fine nice plane on- time departure. Return flight a mess. The flight was cancelled and even 30 minutes after it was supposed to depart LAN had not announced that the flight was cancelled. They delayed check-in until the only other flight that morning (AA ) had left. They refused to put us on the AeroGal flight that left an hour after our original departure but after much to do bought us tickets on TACA (still out of network but I guess less of a competitor). I don't think LAN ever planned on flying this flight and thought they could just combine it with the less full 11pm flight. I will never fly LAN and will avoiding flying them again.","","","Business Class","","1.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","S Butler","United Kingdom","2011-02-21","Warsaw-Tallinn Embraer 195. Smooth boarding modern plane offered hot and cold drinks and a light lunch on this 1hr 45 flight.","","","Economy","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Joanna Klimek","United States","2011-02-08","Almost missed my father's funeral in Poland because of this airline. LOT was the only airline that made its passengers come to O'Hare on Feburary 1st day of the huge blizzard in Chicago in anticipation that our flight which was scheduled to depart at 9:55 pm would depart. After hours of waiting at the terminal they boarded us on the plane and made us wait until midnight to tell us our flight was cancelled. We were stuck at the airport because the blizzard became so bad that no taxis were running. The only bus running was in between the terminals. LOT gave nothing - not even a blanket to keep warm with. No transportation from the airport no hotel not even a cot and a blanket. ORD-WAW delayed over 2 hours which made me late for my connecting flight from WAW-KRK. Told me on the plane the flight was waiting for me and everyone else who had that flight - turns out they are liars. The plane never waited. Scheduled us for a later flight which was late by 2 hours. On the way home same thing delays delays. Unless you want to be stressed angry and late I recommend taking a different airline. The cheaper price is not worth it.","","","Economy","","","","","","","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Konrad Baumgarten","Germany","2015-04-28","I flew LH710 FRA-NRT on an old 747-400. This plane was very old. Most cramped plane I have been on. My IFE screen was broken so I wasn't able to watch movies for eleven hours. Cabin crew wasn't that nice. One steward didn't smile at all. I would have expected more from a ""4 star airline"". Food was ok nothing special. All in all it was an awful experience. This was definitely my last time with LH!","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Greenstone","United States","2015-04-27","Flew Kuwait-Frankfurt business class via Airbus 330-300 then Frankfurt-Miami Business Class on the Airbus 330-800. Service was fine and efficient as is typical of Lufthansa. The comfort was awful-seats were so narrow and hard. The worst I have experienced frankly. Never again will I fly them-especially spending all that money on business class.","","","Business Class","","6.0","1.0","5.0","5.0","3.0","","","3.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Richard Hattemer","Germany","2010-07-13","Frankfurt - Santiago - Arica Calama - Santiago - Frankfurt. Good aspects - new airplanes clean cabin comfortable seats leg room a mite above average excellent entertainment program reliable baggage delivery good snacks on domestic flights and on Frankfurt-Madrid section. Average aspect : some flight attendants friendly others a bit indifferent especially on long-haul flight altogether not as service-oriented as flight attendants on some Asian carriers. Poor aspect: vegetarian dinner and breakfast. Although I ordered VLML LAN seems to assume that all vegetarians not only refuse meat but also all dairy products sugar spices and wheat. The result were very dry and bland meals.","","","Economy","","6.0","","","","","","","4.0","1"
"lan-airlines","/airline-reviews/lan-airlines","LAN Airlines customer review","Sergio Espinosa","Chile","2010-06-25","SCL-IPC-PPT return in Premium Business. Both flights on time with cabin crew that surprised me well with their service and care for details. Good meals (tasty lunch and snacks) very good French and Chilean wines. Seats and IFE system that are among the best. Flight attendants speaks Polynesian and French better than English though.","","","Business Class","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Kim Hildebrant","Switzerland","2011-02-06","Milan Malpensa - Warsaw - Wroclaw return in business. First leg an Embraer 170 which looked a bit tired inside but with comfortable seats in business class with 2-2 seat configuration with plenty of legroom. Service attentive and food above average with plenty of drinks. Second leg was in an ATR 72 of Eurolot which has the last rows reserved for business class passengers but with a common service for both classes (snack bar and water or juice). Aircraft looked old and was uncomfortable and very noisy. Return flights were on Embraer 175 (only recently delivered to LOT) and Embraer 170 which was in a much better condition than the previous 170 flown on the outbound leg.","","","Business Class","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Frank J Epple","Germany","2015-04-24","I flew LH 520/521 MUC-MEX-MUC on A340-600 recently and need to say everything was as good as it can be in economy. A good flight for LH as the flight was fully booked. Flight attendants polite and friendly food nice drinks offered throughout the flight good IFE and much improved monitors and film selection. Enough information from the cockpit.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jezrel Sabaduquia","United States","2015-04-20","MAD-FRA-JFK. Airport experience in FRA was absolutely the worst. However on board product and service is excellent. First leg on the A321 full bar service and tasty hot breakfast was served despite being a short 2-hour flight. Service was excellent and attentive. Second leg on the A380 and sat on a small section of Economy class on the upper deck. There was a dedicated flight attendant for the mini cabin and service felt very personalized and private. He was extremely attentive caring and friendly. Lunch was delicious and substantial and so was the pre- arrival snack. IFE had a good selection of movies TV shows and cool features like the tail camera and the screen was of decent quality and responsive. Seats were comfortable and reclined a lot although under seat storage was extremely limited due to the IFE box. Despite that minor grip Lufthana's product is definitely top-notch and I have to commend their excellent in flight service from their crew.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","B Hryn","Poland","2011-01-28","KRK-WAW-ORD. First leg a new ERJ175 comfortable seats short flight and good in-flight services. Connection in WAW ok 3 hrs connection in new terminal 2. but after arriving at the gate found out flight would be delayed by about an hour. B767-300ER is the same since I first flew it back in 1995/7 - old worn down seats no in-flight entertainment system just a screen in front of coach where most of the time is a map from Zoom airlines? Food was OK but not the best headsets didn't work well seats uncomfortable - mine didn't recline old cabin layout. Not recommended for those who want a comfortable flight.","","","Economy","","5.0","","","","","","","4.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","C Watson","Switzerland","2011-01-28","LHR-WAW-BEY BEY-WAW-GVA. They have discounts on Wednesdays because the flights are so quiet. LHR flight on a 767 belonging to LOT Charters - clean if a little tired. No one was in business class but it was economy class with the middle seat blocked. As there were so few people on the plane economy was the same and they let us all spread out - a row each. All other flights were comfortable new Embraer E170s with 2-2 layout. Beer and wine in economy although they keep it quiet and you have to ask. Cold food on all legs - sandwiches which were nice if simple and it might have been better for them to have served ""breakfast"" before landing rather than the meal after take off at 4:30am. Very friendly crew. The only downside is the complete lack of IFE which is fine for short haul but when you're flying to the Middle East that's 6-7 hours of flying. I would recommend them for short haul - not the choice for long haul.","","","Economy","","7.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Temidara","United States","2015-04-19","I flew with Lufthansa for a connection flight the duration of which was likely no more than 3-4 hours it was a short-haul flight. I needed to freshen up before landing there were no seatbelt signals up so I seized the opportunity to use the lavatory to freshen up. As soon as I finished and exited the lavatory there was a flight attendant waiting for me. I opened the door and this woman was standing in front of the restroom with what seemed like arms folded and a scowling face as though I'd done something wrong. No I wasn't in first class and yes my ""freshening up"" in the lavatory may have taken some time. But at the end of the day I paid for my flight and frankly it is no business of a flight attendant what passengers do in the restroom. She said not one word and basically stared me down as I walked back to my seat. Needless to say the customer service was lacking from the flight staff and I will never fly with Lufthansa again.","","","Economy","","1.0","4.0","1.0","3.0","3.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Cristoffer Cedergren","Sweden","2015-04-16","I went from Frankfurt to Singapore in a A380. Lufthansa had changed my prepaid comfort seat to a standard seat because of an equipment change. Drinks and food came in the wrong order. No menus were distributed. Staff were not service minded and looked more interested in playing with their smartphones in the gallery. Movies could not be seen with English subtitles. Not the level I expect from Lufthansa.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","D Wernerus","Luxembourg","2011-01-26","A bright sunny day from Bratislava to Poznan took 11 hours. Reasons given by LOT in Bratislava and Warsaw (including in writing):""technical reasons"" (many LOT aircraft are antiquated which explains pervasive delays on domestic routes). Reason given by LOT head office: Weather reasons. Stranded passengers are not assisted and not informed about their rights. Alternative solutions are not offered. This is one of 3 bad experiences I had with LOT where at the end for a lower price you get cancellations and huge delays without any notice and LOT lying to you after a cumbersome and customer unfriendly complaint process.","","","Economy","","","","","","","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Nazmul","Sweden","2015-04-16","ARN-MUC-DEL and return from 2 April to 12 April. ARN-MUC and return both operated by A320s MUC-DEL with an A346 and DEL-MUC with a refurbished A333. ARN-MUC departed on-time had checked-in online and we had selected our seats. Everything was as planned our seats did not get mixed up like they usually do on other airlines. Boarding was smooth as expected. The flight was 100% full overheard the flight attendant saying that not a single seat was empty didn't also find an empty seat when I looked around. The flight attendants were very friendly and attentive overall the flight was very pleasant. Next flight was MUC-DEL onboard an A346 unfortunately it was a plane with the old IFE and seats but the outstanding service by the friendly flight crew compensated for it. Food was great didn't expect that good food from LH. Legroom was enough for this flight we landed 20 minutes late in Delhi due to thunderstorms in the area. DEL-MUC operated by an A333 with the new cabin very clean plane. It had the new IFE which was very neat looking however I think they need to add more popular albums and more movies. The legroom wasn't great but it was enough for me I'm 177 cm tall. The flight attendants were extremely friendly on this flight as well in fact all of the LH flight attendants were friendly. I don't like to eat breakfast on my flights but the food wasn't bad flight landed exactly on-time in Munich. MUC-ARN once again operated by an A320 flight was on-time with friendly flight attendants again. They served a sandwich on this flight which was not bad. Overall I'm very satisfied with Lufthansa's service very nice flight attendants they also had very helpful ground crew at DEL. I would gladly fly long-haul with them again!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Acosta","United States","2015-04-16","4/10/2015 FRA-LAX LH 456. Lufthansa from FRA to LAX on A380 economy class and won't repeat this mistake anytime in the future. Seat pitch is listed as 31"" but felt more like 28"". Width is listed as 17"" and that felt about right. Seat configuration is 3-4-3 which is pretty much standard. It was just too cramped again I believe the pitch that Lufthansa list is wrong as I've never felt so tight with a 31"" pitch and I've recently lost 25 pounds. All else was great. Food was above industry standard staff were polite and attentive after meal drinks were plentiful and included brandy wine and beer at no charge. Snacks were passed out during duration of flight. Flight entertainment was weak but having a place to charge my laptop was handy as well as WiFi although slow and charged at 17euro. Unfortunately I have a bad back and will have to take a different carrier next time out.","","","Economy","","3.0","1.0","5.0","5.0","3.0","","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Wawrzyszyn","Canada","2011-01-14","Toronto- Warsaw return. Flying very old B767 filled to capacity seats worn out and no entertainment at all (broken down) - except moving map of flight. TV screens showing that we are on Zoom flight? Drinks for purchase - first time I see it on a transatlantic flight. Didn't buy the drink right away and when finally food tray arrived wine and beer were sold out. Food below average small portions. Service average little smile.","","","Economy","","3.0","","","","","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Tegtmeier","Germany","2015-04-12","Short flights FRA-VIE LH1138 and VIE-FRA LH1137 in April. Excellent flight experience concerning all aspects. After security check in FRA Lufthansa offers coffee and hot drinks for free and also a wide selection of international and German newspapers. During the flight you get a tasty sandwich and full bar service. Seats are comfortable for short haul flights legroom is good. Captain kept us informed about flight route arrival time and weather at destination airports. Cabin crew was fantastic attentive smiling and charming. LH is highly recommended for European flights!","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Borg","Norway","2015-04-12","OSL-FRA-TXL-FRA-OSL. A couple of hours after I checked-in online the day before I was supposed to travel OSL-FRA- TXL Lufthansa sent me an sms to inform me that my Lufthansa OSL-FRA sector was cancelled due to Lufthansa pilots being up to one of their capricious strikes again. This Lufthansa cancellation caused me a lot of inconvenience. Furthermore it was all in vain trying to call Lufthansa's reservations in Norway and elsewhere in Europe - lines were too busy to get through. So despite my very busy schedule I went to Oslo's Gardermoen airport where SAS do the ticketing for Lufthansa. In a very short time SAS rebooked me on the SAS direct morning flight from Oslo to Berlin-Tegel therefore greatly reducing the inconveniences caused to me by Lufthansa and Lufthansa pilots on strike. I paid extra to fly on Lufthansa as I had to be in Berlin early but in hindsight SAS was cheaper more reliable and better than the competition on this occasion - paying a premium to fly Lufthansa resulted as a waste of money time and effort (given the pilots strike not just SAS but also Norwegian and Ryanair would have been better on this occasion). On the return sectors TXL-FRA-OSL the service was very good and significantly better than I what experienced lately on Lufthansa. However all in all this is was the second time in the space of just 3 months that the industrial disputes between Lufthansa and capricious Lufthansa pilots caused me inconveniences while travelling between Oslo and Berlin. This time the inconveniences were not acceptable to me and as a result similar future travel arrangements will be on other Star Alliance carriers but preferably not Lufthansa.","","","Economy","","2.0","4.0","2.0","2.0","1.0","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","B Andruszaniec","Poland","2010-12-19","ZRH-WAW I was the only one in Business very attentive crew with a friendly attitude making sure I was ok. Food okay wine also - not perfect but okay. Lots of refills. Clean and comfortable E170. It was an M&M award ticket so cannot comment on value for money. The only problem was with arrival to Warsaw where the plane parked in the middle apron instead of the gate.","","","Business Class","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","M Antonsen","Denmark","2010-12-19","Copenhagen - Hanoi via Warsaw and back. Nice Embraer on way to Warsaw no food. Delayed because of snow so quick transit in Warsaw. Very old B767 from Warsaw to Hanoi with only an overhead screen that plays movies on tape - not good at all. Food below average need to pay for beer/wine. No service between meals have to get up to get drinks. Noisy drunken passengers keeping us awake first half of the trip even though it was way past midnight. Quieter flight on the way home but manual boarding passes in Hanoi and needed to queue in Warsaw to get transit passes. Again snow delayed us over one hour but this time we were packed into an old 737 and told we had to wait for de-icing but the plane didn't move in 45 minutes didn't queue up for de-icing without telling us anything or serving any drinks. I would only fly this far again with LOT if they are more than £120 cheaper than alternative choices.","","","Economy","","6.0","","","","","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hang Van Hiep","Vietnam","2015-04-06","HKG-MUC on LH 731 seat 10D. The new seat is rather small (~ 47 cm in width) but it is almost flat. The screen for entertainment is approx. 15 inch. Lots of films and musics as well as documentation to watch. Food was good there are less magazines to read than in the past. The new seat is somewhat smaller but you can sleep better since it is almost flat. Impressive.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gordon Allan","Canada","2015-04-04","In March of 2015 I flew from Vancouver to Frankfurt. As a world traveler I have experienced my fair share of cramped seating but was particularly appalled with the quality of the seating on this flight given that it was an 8-hour flight. The seats bordered on being hard-back chairs with little decline and poor leg room and width. This coupled with a mediocre audio-visual system and totally bland inflight food service left little to like about the airline. Granted the staff were helpful and friendly but in the end I just hated this flight. Impressive.","","","Economy","","1.0","1.0","5.0","1.0","2.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Michael Little","Australia","2015-07-30","Smooth check-in. The lounge was comfortable with a reasonable food and drink offering. The boarding process was very quick. Only juice and water were offered as a welcome drink, but a full range of beverages was available once underway. The seat was comfortable for a daytime flight, but there was not a lot of storage in-seat. The service was efficient but generally a bit distant. We were served a large lunch and a snack on the 8 hour flight, both fine. The flight operated on time and was a very good experience for the price.","A330","Couple Leisure","Business Class","Melbourne to Kuala Lumpur","7.0","4.0","4.0","4.0","","4.0","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","N Mitchell","United Kingdom","2010-11-26","LHR–WAW–LHR B737-500 outbound and B737-400 inbound. These aircraft had been delivered to LOT in 1993/94 and I suspect the interiors are as they were when the aircraft left the factory. The seats had a dated and tired look about them - cushion of my seaton the inbound flight had collapsed into the seat-frame so that it was as if I was sitting in a bucket. Catering both ways comprised a quality filled roll with hot and cold drinks. The cabin service was efficient and professional but without much apparent joy on the part of cabin crew.","","","Economy","","5.0","","","","","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Sviatlana Papova","Belarus","2015-03-28","Travelled on March 18th from Minsk to Barcelona with a layover in Frankfurt. Both flights were perfect. Great thanks to all the crew members for excellent service and comfort. Yesterday on March 25th took the same flights back from BCN to MSQ! The first flight was rather nice but the plane from Frankfurt to Minsk experienced some technical problems and we had to fly back to Germany. But all the staff members both in the airport and on the plane acted very professionally. We got a new plane and landed safely in Minsk. Impressive.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ian Patrick","Kuwait","2015-03-25","I travelled from Kuwait to Frankfurt and back for one night on 17th/18th March. Both flights had the new Business Class seat which is excellent. On both flights the crew were attentive and smiling and the food was very good. Check in at Kuwait was fast and efficient as was the boarding (for an early departure). The flight was short at just over 5 hours 30 minutes but the crew was relaxed and not rushed offering drinks a nice snack and a choice of breakfast. Returning from Frankfurt was equally pleasurable from check in to arrival with only a small delay due to congestion at Frankfurt Airport. Another good flight to Kuwait with equally good crew and catering. Impressive.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Bellert","Australia","2015-07-29","The premium seats (front/exit rows standard economy class) are comfortable, only complaint is with the middle armrest, if we could have lifted them we would have had more room to be able to sleep. Unfortunately it houses the tables, so this was not possible. Food was lovely and there was enough, wecdidn't ask for anything further or felt hungry. Staff were lovely. Basic amenities given and the entertainment on offer was sufficient.","","Couple Leisure","Economy","Brisbane to Milan","8.0","4.0","4.0","4.0","4.0","3.0","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Chin Yee Meng","Malaysia","2015-07-24","MH1446 Kuala Lumpur to Langkawi. Mostly transit pax as informed by ground crew the flight is only around 30 passengers. IFE offered latest movie, and given that its a short flight only juices and nuts is provided. legroom tight but seat is comfortable.","Boeing 737-800","FamilyLeisure","Economy","KUL to LGK","9.0","4.0","3.0","3.0","4.0","2.0","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","A Orlowski","Poland","2010-11-17","GDN-WAW-MXP return E170/175. Clean airplanes sandwich and drinks on way to MXP juice and refeshment on domestic flight. Staff friendly. Due to fog in GDN we couldn't land and had to fly back to Warsaw LOT organised a hotel food and transport and rebooked us for the nearest flight.","","","Economy","","8.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Anders Pedersen","Denmark","2010-11-17","CPH-WAW-HAN. ATR 170 first leg and Boeing 767-300 on second. Tickets at very reasonable price. Fastest connection CPH-HAN. Precise arrivals and departures. Airline not up to 4 star but provides good value for the money. Inaugural flight celebrations in airport in Hanoi and onboard for the new route. Customers provided with champagne souveners flowers. Food good though not perfect. Seats not flat no personal TV screen on biz-class. TV sets are portable and must be set up by staff on the serving trays which then become unavailable for other uses eg. meals laptop etc.","","","Business Class","","6.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Reinemer Peter","Germany","2015-03-23","LH424 and LH425 MUC-BOS and BOS-MUC on March 9 and March 11. Very good in principle high safety and service standards however planes a bit outdated more recently and poor seat comfort and space. Frequent traveler program ""miles and more"" was one of the best in the industry however recently the rules for mileage gain have been dramatically changed to the negative and former status customers are expelled by unfavourable new rules.","","","Economy","","6.0","1.0","4.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Tinning","Australia","2015-03-23","Between Munich and London Heathrow. The flight was on time the aircraft (320) was clean and comfortable. The catering is good quality and staff friendly. Was good first flight with Lufthansa and would choose again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sandra Cowling","United Kingdom","2015-07-23","I used this airline from Heathrow to Darwin return in July, both via KL. The service was on time for all flights, connection at KL easy, baggage transferred, so no worries there. The flight was comfortable and staff very polite and obliging. I had not noticed at booking to change the meals to vegetarian. However the staff on board had vegetarian food available and ground staff organised it for return flight. Plenty of films. Water and fruit juice was regularly brought round, so we were not dehydrated. I wondered why the window screens were kept down and lights dimmed for majority of the journey?  A young child passenger was near me on return journey and I noticed how attentive the staff were to help the parents. In all a faultless journey. Thank you - had the same good service with this airline 2 years ago. Will use again in the future.","A380 / Boeing 737-800","Solo Leisure","Economy","Heathrow to Darwin via Kuala lumpur","9.0","3.0","5.0","3.0","4.0","5.0","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Al Mehedi","Bangladesh","2015-07-22","I was flying this flight by my enrich miles. It's a good journey. Cabin staff are very good. They don't say you no if they have for serve you. It's really good for airline service. On time take off and Landing.","Boeing 777-200","Solo Leisure","Economy","Dhaka to Kuala Lumpur","9.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","P van Emmerik","Netherlands","2010-10-22","KRK-WAW on E175. KRK is a small local airport with not much facilities but check-in was OK. The flight is 45 mins but they manage to hand out drinks. Seats were good however given the age of the plane it looked a bit worn-out. Staff friendly.","","","Economy","","7.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Peretti","Italy","2015-03-23","LH 414 11/3/2015. I've been and still am a loyal flyer to LH for more than 10 years but now its network of connections (LH and Star Alliance in general) is getting less competitive and forcing me to evaluate alternatives: in the US I'm forced to fly with alternative airlines. In Italy where I live connections to AOI airport have been cut and now I'm frequently going SkyTeam. I'm not happy with this.","","","Economy","","7.0","2.0","5.0","5.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Crowther Alexander","Slovenia","2015-03-20","Flew from VCE to FRA and from FRA to DUB economy class ticket. The crew on both flights were extremely polite and kind. On the VCE to FRA flight we had to wait in the aircraft for around 45 minutes due to problems with snow in Frankfurt. Some people were worried that they would miss their connecting flights but the crew and flight attendants kept us informed about all delays and changes. I got my flight to Dublin on time and it also had a slight delay. I have flown with Lufthansa most of my life and I am very satisfied with the airline. The food however is like with all other European and American airliners if you fly on an economy class ticket.","","","Economy","","8.0","4.0","5.0","2.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Oshiro","Japan","2015-07-21","Economy class on MH89. The last time I flown with them they used to have a peanut and drinks service before serving lunch. They have done away with the peanut round this. Hardware wise, the seats were comfortable and the IFE was okay. There was a choice between beef and seafood. I chose the seafood and it was quite good. Luckily they still have the refreshment service 2 hours prior to landing. Service wise, the cabin crew were courteous and friendly.","A330-300","Business","Economy","NRT to KUL","8.0","4.0","4.0","3.0","3.0","3.0","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Bradley Baker","United Kingdom","2015-07-20","This was only a 40 mins flight but we had a delay, this was no worry for us because we had 6 hours connection, but one of us only had and hour so it was very tight to get food, the flight was not as good as on the way here but the flight was still good, it was busier and the cabin crew were still as nice, they served us one drink round and dates and peanuts, they also gave us blankets if needed. I recommend Malaysia airlines.","Boeing 737","FamilyLeisure","Economy","Langkawi to Kuala Lumpur","9.0","5.0","5.0","4.0","","5.0","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Q Spencer","United States","2010-09-01","Round trip ORD-WAW-KBP. I found B767 to be surprisingly spartan (no adjustable air vents over the seats in economy for example). The return trip was a disaster. KBP-WAW flight was delayed by 4 hours which meant I missed my connecting flight. I was put up in the Mariott adjacent to WAW which was nice but making the arrangements was a pain and should have been done for me when I got off the plane. I had to stand in 3 different lines for the better part of an hour to get the arrangements taken care of. The next morning I was put on a flight to Newark because the ORD flight was full and that flight was also delayed by 4 hours. When I became aware of the delay I talked to someone at the desk to ask if there were any open seats on the ORD flight that was boarding at that time. I was told that there were in fact some business class seats but upgrading would have required going to the ticket desk at the front of the airport. Nobody at the gate seemed to be authorized to do such a thing. In a situation where there are a dozen or more passengers like me who missed their flight to ORD the day before there's no excuse for any business class seats to be empty on the next flight to ORD. By the time I got to Newark there were no remaining flights out that night so I was handed another hotel voucher and got on an uneventful flight on American Airlines the next morning and arrived home 36 hours behind schedule. To the credit of LOT in Newark they had my voucher and rebooking ready but could do nothing more than just apologize. Why couldn't the people at WAW be this organized? It's LOT's main hub after all. I understand delays happen and missed connections happen but I think when you're handing someone their second straight hotel voucher perhaps you owe them more than just a ticket to get them the rest of the way home.","","","Economy","","","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Stallard","United Kingdom","2010-09-01","Heathrow-Warsaw B737-500 Economy. Newspapers handed out and adequate refreshments. The plane was old but clean and well maintained and flight left promptly. The legroom was good and the seats although a bit narrow were fine for the fare paid.","","","Economy","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Richard Connett","New Zealand","2015-03-20","LH903 - LHR/FRA - A320 - 27 Jan. The check-in service at LHR was exceptional and one of the best check-in experiences I have had. As I was a premium customer the agent gave me an exit row seat and kept the next seat to me vacant. The service changed for the worst in the departure lounge. First of all they announced boarding for business class and Star Alliance Gold customers. I skipped over to that line to board only to be hauled up by an abrupt and loud ground crew member to be told in front of everyone that ""we are only boarding business class and Gold Star Alliance customers"". I had pleasure in telling her I was a Star Alliance Gold Member (actually Elite with Air New Zealand) and I then boarded. In this day and age no one should ever presume that only people wearing Savile Row suits and Italian shoes are the Premium customers. The rest of the flight was typical LH clean plane efficient and professional cabin crew with pilots getting us there before time and baggage being unloaded within minutes.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Milan Grohmann","Czech Republic","2015-03-20","LH 402 Mar 8 2015 from Frankfurt to Newark. There was a standard that on Star Alliance flights the gold members got following standard benefits on board. a) Priority boarding b) personal invitation on board by the steward c) free seat next to passenger's one to provide more comfort (if possible). On this flight everything was wrong. Boarding was chaotic there was no priority boarding. No invitation. The flight was not overbooked but stewardess seated another person next to me so she reduced my flight comfort significantly. She could have seated that person easily somewhere else. It didn't happen for the first time. The service standard of Lufthansa has decreased a lot during last 9 months.","","","Economy","","2.0","1.0","2.0","4.0","4.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Neville Hayward","Australia","2015-07-18","Courteous service, good leg room, average food (soggy roll). Four hour delay in Kuala Lumpur with no explanation until on the plane, this is not good enough, it is a common courtesy to communicate. I couldn't even find a place on their website to provide feedback.","","Business","Economy","Adelaide to Ho Chi Minh City via KUL","6.0","4.0","4.0","2.0","4.0","4.0","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hamish Blackburn","Australia","2015-07-16","Flew Perth - KL (return). Both flights were good, nothing remarkable or special. Seats were fine, legroom somewhat tight but there was good recline. Food was good by airline standards. IFE is a bit of a let down compared to Cathay - touchscreen was often unresponsive (although can be circumvent by using the remote), choice of movies was healthy, but limited - although there were some that did catch my eye. Cabin crew were courteous and professional except for one time where I noticed a cabin crew instructing a passenger on how to use infant seatbelts during the screening of the safety video. Other than that, I'm a satisfied customer.","A330","Solo Leisure","Economy","Perth to Kuala Lumpur","7.0","4.0","4.0","3.0","3.0","4.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Biewer","Germany","2015-03-20","I recently experienced a great and very comfortable Business Class flight with Lufthansa from Munich to Miami. Perfect service very professional helpful and friendly crew. The food was delicious and a nice variety of wines was served. Everything very clean comfortable seat that was converted into a full flat bed. So I could get some hours of sleep. Very clean plane and technically in perfect shape as far as I a business person could see. Great service so I can highly recommend Lufthansa.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Biewer","Germany","2015-03-20","I recently experienced a wonderful and highest comfort First Class flight with Lufthansa from Munich to Miami. Perfect service very professional helpful and friendly crew. The food was delicious and a phenomenal variety of wines was served. Everything very clean comfortable seat that was converted into a bed with very comfortable sheets where I could get some sleep for several hours. Very clean plane and technically in perfect shape as far as I a business person could see. Great service so I can highly recommend Lufthansa.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jason Hunter-Jones","United Kingdom","2015-07-12","Can't fault the cabin crew, good service and tasty meals. Flew Business Class, was kept waiting with no communications at check in due to the ash cloud following an eruption nearby. Very poor service at airport, not treated like a premium passenger at all. Not 5 star!","Boeing 777","Business","Business Class","DPS to KUL","6.0","3.0","4.0","4.0","4.0","1.0","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sue Martin","Australia","2015-07-11","We flew from Melbourne to Kuala Lumpur, then Kuala Lumpur to Beijing. On both legs we found the staff to be lovely and helpful. The food was plentiful and we enjoyed it (though we are not fussy like some). The inflight entertainment has heaps of choice between movies to games etc. I didn't go to my phone or book once. I recommend this airline, we received good service.","","FamilyLeisure","Economy","Melbourne to Beijing via Kuala Lumpur","7.0","3.0","4.0","4.0","4.0","4.0","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Michael Little","Australia","2010-08-23","Lviv-Warsaw-Budapest. Check in agent efficient but check in area at Lviv airport was very cramped. Flight to Warsaw (B737-500) was pleasant with a tasty snack and wine served legroom generous. At Warsaw passengers were bussed to the terminal and then again to the E170 for the second leg to Budapest. Comfortable seat on-time pleasant service and tasty snack with wine. Apart from the tedious bussing at Warsaw this was a good product at a very reasonable price.","","","Economy","","9.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","L Passlow","United Kingdom","2010-08-16","As a weekly Business traveler from LHR to Warsaw LOT has been my choice for nearly 2 years mainly because of the convenient scheduling even though on average a business return costs approximately £100 more than with BA. Until recently all was going well with the occasional delayed flight which is normal. In the last few months all this has changed. LOT now have a policy of cramming their flights to capacity - as most passengers fly economy the result has been the compacting of business class to 2 or 3 rows with all seats occupied 6 across. The last 3 weeks I have been sandwiched into already small seats with no space to work or even sit comfortably. On one occasion upon entering the plane I was confronted by a 140kg woman in the middle seat with a crying baby on her lap. Her body occupied fully a third of my seat & I didn't fancy 2.5 hours under her bulges & a crying baby for company. When I pointed this out to the stewardess I was met with a shrug and told ""flight is full"". I asked how was I supposed to even sit here discretely so as not to offend the passenger concerned & was met with total indifference. Last night was the last straw same situation yet again with same uncaring attitude of the flight crew. I took my bag and left the plane. I went to the customer service desk where there were 5 staff 1 of which was working with a queue of customers 1 on the land line phone presumably to a customer 2 women on mobiles who I can only assume were on private calls due to their demeanor - the 5th woman resting with her head in her hands & elbows on the counter all with closed signs. I asked for the station chief and was directed upstairs to his office . On complaining of the situation again I was met with total indifference. No apology or attempt to placate me was made shrugs and said flight was full. Apart from the fact that a business ticket is purchased for just that reason to work the absolute apathy & uncaring attitude of the staff mean that I will never use this airline again & bodes very badly for their future as a competitive service provider to business users. I wonder if enough business fliers like me who spend in excess of 120000zl a year were to leave them would they even notice or care. I don't think so. This is definitely a leftover from the days of the Politburo and hopefully it will soon meet the same fate.","","","Business Class","","1.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","James Tindall","United Kingdom","2010-08-15","LHR-WAR-KTW- LHR. Very old 737-500 but felt sturdy. Refreshments good. Cabin Staff very friendly and responsive. It was my first time on LOT and generally found it okay. Small Embraer jet to Katowice service was fine","","","Economy","","7.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Thut","Switzerland","2015-03-20","MUC-TLS-MUC on March 12 and return March 16. The flight was operated by Lufthansa's CITY LINE with an E195. I love this aircraft. The crew to Toulouse were very nice and happy to passengers opposite on the way back. Presented themselves a little arrogantly. The service was a sandwich and a drink service. Fine with me. However they served the exact same sandwich on the way back. I am happy that Swiss will fly as of May 1 2015 directly to TLS so I don't have to fly to MUC to change.","","","Economy","","6.0","5.0","3.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Felicetti Riccardo","Italy","2015-03-20","Out of EWR and in in FRA on time. Nice welcome on board. Fine food and huge choice of on board entertainment. Nice to wake up with a ""good morning"" caress and a real Espresso.","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Vasily Star","India","2015-07-11","In all the chaos at Bali Airport due to its 24-hours closure for the volcano, Malaysia Airlines didn't bother to open information desk for passengers who couldn't fly one day before. Terrible mess at check-in counters of passengers who missed 3 flights from Bali yesterday, with passengers leaving on time. Unprofessional and with ignoring guests comfort and convenience. Long queues and nil information for passengers.","","Solo Leisure","Economy","Denpasar  to Kuala Lumpur","1.0","3.0","3.0","","","1.0","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ian Falconer","Singapore","2015-07-07","Can I just remind Malaysian Airlines that when you become a member of One World your customers expect seamless recognition of points etc. The family are One World members with British Airways and decided to take a last minute school break to Amsterdam, 2nd June, MH16 and were accepted for MH upgrade at not a cheap offer. The crew were fabulous, aircraft had seen better days and seat was very poor. Return on MH 19, 10th June was exactly the same format. Now comes my gripe, no avios or tier points awarded and despite the best efforts of MH Upgrade team nobody from Enrich answers emails or picks up the phone. I really would expect better service and will think twice about using them again.","Boeing 777-200","FamilyLeisure","Business Class","Amsterdam to Singapore via Kuala Lumpur","5.0","2.0","5.0","4.0","3.0","4.0","","2.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Lipsett","Poland","2010-08-11","WAW-LHR Economy. On the whole service is quite good however my biggest annoyance is the use of small old aircraft on high capacity routes. On the Heathrow flights they are filling up old 737-500's. There are usually over 100 people in economy yet only 1 toilet for all the passengers. The whole experience on many LOT flights is one of being cramped. Competitors are flying newer A320's and A319 with 2 toilets in economy on similar routes. LOT is very poor at customer feedback. They never answer queries on their dedicated e mail address. They are good at Warsaw at getting special assistance passengers and passengers with young children through check-in and security.","","","Economy","","4.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","T Chand","United States","2010-07-21","NYC-WAW-VNO and back. LOT is horrible when it comes to being on time. 3 out of 4 flights were late and flight attendants should have been more proactive and sharing this information. I had special meal which was fine NYC-WAW but was less than average on the way back. Drinks are $4 each and lack any quality stuff. I appreciate them serving a small meal for the short flight from WAW-VNO. Friendly staff half spoke conversational English. Aircraft are older models and average at best. Seat buttons for the entire row didn't work for the NYC-WAW flight. Provided cushion and blanket. Seat comfort good for economy class.","","","Economy","","6.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","T Breen","United States","2010-07-18","Krakow to Newark in business class. The seats were old and did not work well. Was not provided with the normal kit such as eye cover socks etc. The staff was attentive. I would not fly again on this airline -it was marginal at best.","","","Business Class","","3.0","","","","","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","O Benyehuda","United States","2015-03-17","Flew Business Class from Newark to Stockholm and return to JFK both via Frankfurt. Outbound on 747-800. Beautiful plane and has a high tech feel. New Business Class is nice but somewhat cramped - the seats are very narrow and there is really no storage space. The angled seats puts your feet uncomfortably close to your neighbors. Service on board was very professional and attentive. The meal out of Newark was surprisingly good with an excellent fillet mignon but ground service was lacking - boarding was delayed by almost an hour after it was announced for unclear reasons and the lounge was crowded with terrible internet. Connecting flight on A321 - just economy seats for business class price. Nice service but terrible product. Return was supposed to be on United from Frankfurt but flight delayed for 7 hrs due to mechanical so switched to LH400. Again impeccable service but meal as is standard for Lufthansa out of Frankfurt barely edible - tough lamb with weird vegetables. Desert so small one needs a microscope to see it. The breads served were the best part of the meal. The biggest problem is Lufthansa's angled business class seat. The most uncomfortable business class seat in the air. The IFE system had very limited choices. We circled JFK due to a bad snow storm and then waited for gate forever - total delay of 2.5 hrs. but the crew kept everyone informed and were very nice. Bottom line - highly professional service with sub par cabins.","","","Business Class","","5.0","1.0","5.0","3.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","V Ladhani","Germany","2015-03-17","HAM-FRA-RIX: I have travelled this sector a couple of times in past few months and service has always been consistent although at times crew can be sour. All the flights were operated on time on standard A321 without AVOD. I am 189 cms tall and find LH seats hard but I somehow fit in cost cutting can be clearly seen. At all flights informative announcement from cabin. Toilets on LH can inconsistent dirty on some segments. On both flights to RIX crew ran out of sandwiches so we had to take leftover croissants. The crew are doing an acceptable job but they need to work on their snack service. This segment is 2 hours and has enough time to serve a decent snack and please also consider vegetarians. Even though I pay for a premium airline I always have to buy a salad or sandwich from the airport to eat inside the aircraft just because sandwiches are either with chicken or eggs. No vegetarian option and one can't even book a meal for long EU flights.","","","Economy","","5.0","3.0","4.0","2.0","1.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","David Mireylees","Australia","2015-07-04","Initially booked flight in economy at a great price and was invited to bid for an upgrade to business which I did and was accepted (overall price bid for this seat was exceptional). Given priority at Sydney airport check-in/immigration and access to the business lounge which was a lovely touch. Business class seats were roomy and very comfortable. Staff were pleasant, nothing was any trouble and food was really tasty (Nasi Lemak and gorgeous Malaysian chicken/beef skewers later in the trip before landing). If MAS can maintain this standard, they are on a winner. A very enjoyable flight.","A330","Couple Leisure","Business Class","Sydney to Kuala Lumpur","10.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Junyi Huang","China","2015-06-30","CAN-KUL-AMS on return business trip recently, on a very low price. The service was very good in all flights. Cabin crew are very friendly, attentive and efficient. During the long-haul fight, cabin crew keep the passenger hydrated by serving beverages. KUL-AMS on Boeing 777-200, legroom was very large, seat was comfortable yet old, but IFE display very poor (content are rich). CAN-KUL A330-300 legroom was ok, IFE very good, seats new and comfortable. The food were also great, I would recommend the Nasi Lemak. Check-in was efficient. Great to see that the cabin was quite full in all lags. ","A333 and B772","Business","Economy","CAN to AMS via KUL","9.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","J Temple","United States","2010-07-16","Chicago-Warsaw-Munich return. Seats were reasonably comfortable except on the overnight Chicago-Warsaw where my seat felt hard from the outset. Food good as food goes these days in coach - a hot meal with 2 choices as well as a sandwich meal. Sandwiches on the WAW-MUC-WAW legs. Inflight entertainment not up to standards of other international carriers - the 2 movies on main screens only were ""B"" movies at best - and my audio came through only one ear piece of the head set. My wife's headset was the same. LOT staff were courteous and efficient at check-in and on the flights. The baggage got where it was supposed to without damage.","","","Economy","","7.0","","","","","","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Maciej Sleczek","Poland","2010-06-28","WAW-LHR in Y class. Very quick boarding to a little bit old B737-500 and punctual take off. Crew was friendly and smiling. Drinks had wide range of choice. To eat I got Tortilla and later snack.","","","Economy","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","V Kini","United Arab Emirates","2015-03-17","DXB-FRA BUD-FRA-DXB. Usually exclusively fly with Emirates but I'm glad I chose Lufthansa this time. Online check in worked like a charm and the bag drop counter was very fast. As the intercontinental flight was red-eye didn't get to properly check out the IFE but it looked very promising. Food was excellent very good taste indeed. Cabin crew were nothing exceptional but very good nonetheless. Seat on the A340-300 was quite comfortable and I got some good shut eye. Seats on the A320 BUD-FRA were a bit thin but can't complain as it's adequate for the short hop. All flights were perfectly on time and although we had a 1 hour connection in FRA on the return trip we had plenty of time. Overall very good first experience on Lufthansa!","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Eldem","Canada","2015-03-17","LH475 from YUL to MUC on Airbus 333. Used the priority check-in for Star Alliance Gold and was served by a very efficient duo of agents. They moved me forward in the cabin and put me in a seat which had a good chance of having the neighbouring seat empty. It also provided extra legroom as it was in a transition row. Aircraft was spotless and bright and the pullback from the gate was on time. Service by FA's was efficient professional and attentive. Two choices of main course was offered for dinner and the food quality was good for Economy. There were several drink rounds throughout the overnight flight and breakfast was served prior to landing. IFE was expansive and offered a great choice of recent movies and other entertainment. Bathrooms were spacious bright and kept clean. Seats were as comfortable as one can expect in Economy and provided reasonable legroom. Flight arrived on time and we were kept informed by the captain at just the right points in the flight. Another great experience with Lufthansa they seldom disappoint.","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Colin Steven","Australia","2015-06-28","Quick and speedy checking at Adelaide airport, access to the Qantas Lounge. Overall a great flight. Malaysia Airlines crew do a great job, the service was friendly and food excellent. IFE had a decent number of recent movies to pick from. Seat on the A330 is an angled flat bed not a lay flat, but for a daytime flight this isn't a issue.","A330-300","Solo Leisure","Business Class","Adelaide to Kuala Lumpur","8.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mike Fewster","Australia","2015-06-26","Reasonable legroom, and the food was quite good for economy, with adequate portions. Wine was okay. Entertainment system had good screen and plenty of choices. Cabin staff were polite and efficient. Baggage transfer between flights at KUL and final delivery at Hong Kong was also fine. A smooth, good value experience.","","Couple Leisure","Economy","Adelaide to Hong Kong via KUL","9.0","4.0","4.0","3.0","5.0","5.0","","4.0","1"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","W Markuson","United States","2010-06-13","JFK to Warsaw - arrived at airport and was told flight was delayed until following day at 9am. I told them that I would miss my connecting flight They told me that it didn't matter. The important thing was to get me to Warsaw and then to try to find a flight to final destination. Came back to airport the next day at 9am only to find out the employees didn't even work until afternoon and that the flight was delayed until 11am. Then was told the flight was delayed until 1pm. When I called customer service I was hung up on! Finally I was told the entire flight was cancelled and they could not get me on another flight for 4 days! I insisted they book me with another airlines and they reluctantly did so and I continued on my vacation 36 hours later.","","","Economy","","","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Shaun O'Neill","Poland","2010-05-08","Myself and my partner booked flights on www.lot.com in November to Agadir in Morocco. We were keenly anticipating the typical LOT service and pampering on our 6 hour flight. You can imagine my dismay when upon boarding the aircraft we were presented with a menu card and a selection of cold sandwiches Knorr Barscz and peanuts for our long distance jaunt. I immediately enquired with the cabin crew that surely we would be receiving a warm meal on board. She replied curtly in the negative. Was this a joke? If it was a short 2 hour journey it could be forgiven but this was unacceptable. I explained that we had paid almost 2200 zl for our tickets on the LOT website and demanded to know why we wouldn't be receiving any warm food on the flight. She explained that this was a chartered flight and the tour operator decides if passengers have the option of getting a warm meal or not. So let me just confirm that. A tour agency I have no affiliation with decides whether I am able to avail of a warm meal or not? I explained that I had booked independently and had no affiliation with any tour group or agency. I was a LOT customer and there was no indication on the website that I was purchasing a LOT charter flight. I felt cheated. Seems that LOT Charter do a good job masquerading as LOT. To sit at 35000 feet for six hours without any food and to be told that you can buy a miserable sandwich for 10 zl is scandalous. Some people with a couple of children were spending up to 100 zl just for some sandwiches and soup. Shameful. On the return flight on the 27th Jan it became even more farcical. They ran out of sandwiches half way through the flight and there was no other option for people but to just sit there-grin and bear it. I feel that I have been cheated. I bought tickets which in no way could be considered low cost.","","","Economy","","3.0","","","","","","","1.0","0"
"lot-polish-airlines","/airline-reviews/lot-polish-airlines","LOT Polish Airlines customer review","Pieter Boone","Netherlands","2010-05-03","AMS-YUL and JFK-AMS economy comfort. Out on refurbished MD 11 very comfortable seating friendly and staff. Interesting catering concept - small portions but good quality and packaging. Self service drinks. From JFK on B777 with 3x3x3 seating. First 5 or 6 rows are economy comfort with 4 inches of extra legroom. KLM charges 80 euros extra for this section - but onboard the crew has no issue with passengers re-seating themselves into this section which seems unfair to those that have paid for the privilege. Purser explained to me that it is KLM's policy to not enforce seating assignments meaning its free for all. Very strange while other airlines are perfectly well able to keep passengers in their dedicated section.","","","Economy","","7.0","","","","","","","1.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Egan","New Zealand","2015-03-17","LAX-MUC on an A340-600 (newly reconfigured with Premium Economy). Had the aisle bulkhead in the front of economy. LOTS of legroom though the IFE and tray are both in the armrest (fine by me). Seat was very comfortable and I slept well. Crew were excellent as was the food. Got to watch 2 recent Oscar winning films in the IFE. I love the A340's having the economy class toilets downstairs. Wish LH flew directly to New Zealand: they would have my money every time.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Sebastian Nossing","Germany","2015-03-17","I traveled from FRA to LAX on a brand new Lufthansa Boeing 747-8i. The plane itself was in great condition with a wide selection of entertainment programmes and friendly staff providing good service. But economy seating was absolutely not acceptable in terms of seat dimensions. I am a pretty average sized male (187cm 90kg) and my shoulder width was wider than the seat. Same goes for my seat neighbour which meant that we had to sit uncomfortably bent and twisted or get personal. The forward distance was so narrow that my face was only 5 inches from the back of the forward seat when it was moved fully backwards. I tried to avoid the whole thing by upgrading to Premium Economy but I learned that a regular Economy ticket was not eligible for an upgrade. Only Eco Flex tickets can be upgraded but they are so expensive that I would go straight to Business Class instead of buying one of them. Overall I am still wondering what all these bonus miles on my account are good for. Conclusion: When I have an alternative on a direct connection next time I will give the competitor a try. Lufthansa's problem aren't overpaid crews but a lack of respect to the needs of passengers.","","","Economy","","3.0","1.0","5.0","4.0","5.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Charles Farquhar","Australia","2015-06-24","Our first time on Malaysia Airlines and we boarded the day after all staff were given notice of dismissal, so we were a bit apprehensive about the likely mood on board. We should not have worried. Staff and service was excellent on our flight to Kuala Lumpur and through to Kansai on 4 June. Same good service for our flights back on 18 June. Food okay and plenty of it. Only complaint is the old style sloping seats which are a bit uncomfortable if you have experienced lie flat seats. Will use their service again if their flight schedule meets our needs.","A330-300 / Boeing 777-200","Couple Leisure","Business Class","Melbourne to Kansai International","8.0","3.0","5.0","4.0","4.0","4.0","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Han Ng","Singapore","2015-06-23","Had my MH upgrade approved! My outbound flight SIN-HKG via KUL was good, due to short connecting at KUL, only able to grab a short time in Satellite Golden Lounge.  KUL-HKG inflight service was nice, good selection of food/wine. Need improvement on IFE (old and bad headset). Ground staff was friendly, speedy check-in for Enrich Silver Member at dedicated counter at KLIA, priority boarding was announced too. FA are friendly and smile, addressed me by name and chatty. Seat was so so, a bit hard and not reclining to a proper flat bed. Inbound HKG-KUL was fine at first, boarded aircraft but  delayed 1hr and then delayed another hour due to techincal problem. Hence I missed my connecting flight KUL-SIN. Approached ground staff, requested to access to the Golden Lounge (I fly Economy class for my inbound leg) but got rejected, but was given meal vouchers to spend for dinner. I would fly again with Malaysia Airlines.","B737-800 / B777-200","FamilyLeisure","Business Class","SIN to HKG via KUL","8.0","3.0","4.0","4.0","2.0","5.0","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Glenn Standish","Poland","2015-03-09","I flew from Frankfurt to Tokyo and back on am A340-300. Both flights were excellent with good efficient service and responsive in flight entertainment. The wifi (paid service) was excellent and really helped to pass the time during the long 11-12hr flights. One passenger had an eating disorder and for some reason there had a misunderstanding and Lufthansa didn't have a meal for them. I was very impressed how the chief purser went out of her way for the passenger offering him food from business class and at one stage even her own food! The outbound flight was delayed due to a technical malfunction just as we were taxiing to the runway. However was impressed with how Lufthansa handled this. The pilot kept us informed several times and we were only delayed by an additional hour. Overall I highly recommend Lufthansa!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Fortwaengler","Germany","2015-03-09","As large person (6ft 4in) it is almost impossible to sit in one of the standard economy class seats! I learnt that with the cheaper tickets a seat reservation is no longer possible. So even if you check in online (24 hours prior to the flight) only middle seats are available - absolutely impossible for people like me! I had luck that one person didn't check in so one of the seats with additional leg space was available. The crew supported me in this (the woman at the check-in told me that the seat maybe would be available and I should ask at the gate as I've arrived at the gate they already were informed). So this time leg space was no issue but if you don't like close contact to your neighbors you will not stay in the seat for a long time! You can't sit erect you have to buckle. I've spend more than 50% of the time walking around and chatting with the very friendly crew. For me (not paying an extra charge) this seat was OK. But for my neighbor who paid extra it was annoying - he like me was more walking around than sitting in the insufficient seat!","","","Economy","","4.0","1.0","5.0","4.0","4.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Yu Xiang Lim","Taiwan","2015-06-23","Malaysia Airlines need to control customer hand carry baggage, all of the overhead bin was full and the passenger next to me was sitting with all of their belongings (4 bags). The food quality and portion was acceptable and delicious. Seat is comfortable but the legroom was limited when the passenger in front reclines. The IFE can be better if Malaysia Airlines change their poor earphone.","Boeing 737-800","Solo Leisure","Economy","TPE to JHB via KUL","7.0","3.0","3.0","4.0","3.0","4.0","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Wah Phin Lee","United Kingdom","2015-06-14","KUL-TWU domestic flight. I have not flew MAS for a long time due its expensive fare compared to Airasia in domestic routes. Certainly a plus point in this route is the availability of inflight entertainment and a new aircraft type of B737-800. The downside was the meal. The quantity was small and was not as tasty. I would fly MAS only if the price is competitive.","Boeing 737-800","Solo Leisure","Economy","Kuala Lumpur to Tawau","7.0","4.0","3.0","2.0","4.0","3.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Buchholz","Germany","2015-03-04","Had a 10hrs flight from LAX-FRA with this airline and the service at the airport was okay. I did online-check in 24hrs before so I only had to go to the bag drop counter. The line was very long so I had to wait a long time. The funny thing was that the check-in line was much faster. Boarding was fast. The impression I got of the crew was that they were very unfriendly and were very stressed. The seats were comfortable for a long flight. Leg space was okay if the front seat isn't reclined. A plus was the inflight entertainment a large selection of movies music TV shows and games. The food was better than average a choice between two dishes. I had the chicken which was okay for an onboard meal. Breakfast was an omelette with spinach and hash browns a plus is that you have a good choice of beverages and alcoholic drinks. All in all it was a nice flight with average food and stressed stewards. In the past service was much better.","","","Economy","","8.0","3.0","2.0","2.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","O Hazan","United States","2015-03-04","IAD-IST (via FRA) in economy on February 21 2015. I arrived at IAD during a bad snowstorm. The gate counter showed the flight as ""on time"" until the 748 showed up 60m before the scheduled departure time. Departure was then delayed by 90 minutes. The American agents at the gate weren't very polished about it but not too bad either. They were able to give me my new arrival time in Istanbul (3.5h later than originally planned). We boarded but needed to de-ice and it took 2.5h between boarding and taking off. I am glad I had had a snack at IAD! The captain was frustrated and very apologetic throughout. This was my 2nd flight on LH 748 and although I love the Queen of the Skies the 748 economy cabin is not pleasant. It is very chopped up and you don't have that Wow feel you should have in a 747. I was on the first aisle seat behind the premium economy which means that the aisle abruptly narrowed and I was ""in the way."" Dinner was fine and the choice of entertainment was great. Because of the delay I had a rushed transfer at FRA where the passengers needed to take a bus to board (no jetway for the IST flight). The flight to IST on a spotless A320 was uneventful. Good lunch but no entertainment at all. All in all Lufthansa did well considering the storm. But on my way back Turkish Airlines and United were just as good if not a little better.","","","Economy","","7.0","3.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Arthur Mosher","United States","2015-03-04","I choose Lufthansa over other transatlantic carriers because I have and continue to experience excellent service even in the economy class. I do wish however that Lufthansa had not followed the lead of United in the reduction of space in regular economy class and the introduction of a ""premium"" economy class for an excessive amount of additional fare. The space in the ""regular"" economy class has become too tight. Service continues to be good although the ""snack"" before landing in Chicago left much to be desired. The flight attendants on this particular flight (LH 430 on February 25) provided excellent service in a friendly and accommodating way. The interface between the Lufthansa and connecting United flight was better than I have experienced in the past although I believe that United continues to be the weak link in the Star Alliance particularly with regard to US-domestic flights that connect with Lufthansa international flights. United's service simply doesn't compare with Lufthansa's and their flights are frequently delayed or canceled.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Graeme Feaver","New Zealand","2015-06-13","I have been a Malaysia Airlines loyal customer for many years and slowly I have seen their decline over the last 5 years or so but they have turned themselves around. The service, food and wine was the best from Auckland to K.L, and both my wife and I were really impressed. On the flight from K.L I slept most of the way but every one was friendly and great comfort in the big 380, spotlessly clean and a great flight. So impressed that this airline is on its way again to one of the best, good on them.","777-200 and 380","Couple Leisure","Business Class","Auckland to London via Kuala Lumpur","10.0","4.0","5.0","5.0","3.0","4.0","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","V Vegh","Slovakia","2015-06-12","SIN-KUL on MH602 and KUL-LHR on MH4, the first flight left on time, staff were very friendly and attentive and the aircraft was in excellent condition, but there was a 4 hour delay on MH4. They offered us a free meal voucher and we left on scheduled time at 14:00. The A380 is excellent and super-comfortable even in economy class,  staff were nice and the food was good as well, we've had two full meals and one snack on 13hrs flight. However, because of the delay and the few other delayed and cancelled flights I've seen at the airport I wouldn't fly with them again. ","A380","Solo Leisure","Economy","SIN-KUL and KUL-LHR","7.0","5.0","4.0","4.0","4.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Nissen Marina","Germany","2015-03-04","LH 418 a very reliable airline. An improvement that they have introduced Premium Economy class. On this specific flight the crew offered water regularly. The inflight entertainment is a little outdated. A positive was the Hotspot / Internet access which allowed me to do some work.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Devottam Sengupta","India","2015-03-04","Business class on BCN-FRA-DEL. BCN-FRA flight was decent (same seats as economy nothing to write home about good breakfast warm service) but for some reason was parked halfway down the Rhine valley when it arrived in Frankfurt. Took over 40 minutes to make my connecting flight at literally the other end of the airport. For some reason Frankfurt airport staff thought it necessary for all buses to wait for all passengers to leave the aircraft before staring the long trek to the terminal instead of a bus starting off when full. FRA-DEL flight was on the A380 with the old style angled flat seats. Given that both of Lufthansa's supposedly downmarket brands (Swiss and Austrian) have better long haul business seats Lufthansa has no excuse for continuing with this substandard product. To add to the cost-cutting feel the portions of food served on the flight seemed smaller than those I've gotten in the past on LH. At least the IFE worked fine and has good choice and the staff tried hard to keep the passengers happy. Would recommend flying Lufthansa business only if flying on an aircraft with the new business class.","","","Business Class","","6.0","2.0","4.0","3.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Moore","United Kingdom","2015-03-04","Flew on LH 958 FRA/BHX on 22 February in business class. The cabin staff did not even bother to close the curtain separating business from economy throughout the entire flight that tells you everything you need to know about Lufthansa's incredibly poor short haul domestic product. I had transferred from a long haul flight where I experienced the new business product which is excellent. I guess the business cabin on short European flights is used mainly by connecting long haul business class passengers - surely nobody would actually pay to fly business on only a short haul flight at least not on LH group carriers.","","","Business Class","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jack Krupski","Australia","2015-06-11","We travelled MH21, CDG-KUL, June 6 on A380. The difference compared with our previous experience was fantastic and we have travelled Malaysian extensively over the past 12 years. Staff were happy and friendly, service was great, food the best I had had on an aircraft in a long time. Great work MAS, I hope the trend continues. Onward flight on MH135, KUL-BNE was also good but the business class seats on the A330 are a poor product comfort wise and need to be replaced.","Airbus A380","Couple Leisure","Business Class","CDG-KUL","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Martin McCann","United Kingdom","2015-06-07","MH 003 MH 004. Travelled LHR-KUL May 19th and returned May 27th in Economy. Very satisfied. All aspects were very good.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Smedley Jenny","United Kingdom","2015-03-04","Birmingham to Venice 20/2/15. As a frequent traveller whose budget only stretches to economy class we were very impressed. Very efficient check in and friendly crew really enjoyed the complimentary snacks and drinks and disagree with other reviews stating ""not enough legroom"" in economy. We all had a very comfortable flight and will definitely fly with Lufthansa again.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Jennings","United States","2015-03-04","A380-800 FRA-MIA in coach on 3/1/2015. Flight left promptly on a dreary day in Frankfurt. Seating in row 83 was a bit tight but I had ample shoulder room at the window thanks to the curve of the plane's fuselage. Two full meals were served over the 10 hour flight and the crew was pleasant and the flight was amazingly smooth at 40000 feet.","","","Economy","","8.0","3.0","4.0","5.0","5.0","","","5.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Abd Aziz Muhamad Pidaus","Malaysia","2015-06-06","KUL to Manila. MH705 11 May. Cabin crew were friendly and polite. Seat was clean and neat. Announcements clear and landing was on time.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Bor","Australia","2015-05-29","9/5 MH142 Sydney-KL. 24/5 MH141 KL-Sydney. Malaysia Airlines used to be very good but this is no longer the case. On a return flight Sydney-KL-Sydney service was perfunctory verging on rude. The meals (a brunch and a small snack during an 8 hours flight!) were poor (barely edible and very little choice) and drinks were offered grudgingly. No wonder they have trouble filling-up their flights. We will definitely give them a miss in future.","","","Economy","","3.0","4.0","2.0","1.0","4.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Etsy Tahti","United States","2015-03-04","I recently flew from Mumbai (BOM) to Frankfurt (FRA) LH757 and Frankfurt (FRA) to Newark (EWR) LH402. In general I am happy with Lufthansa service compared to United Flights I flew earlier. However I noticed a significant difference in service for the flight leg from Mumbai (BOM) to Frankfurt (FRA) LH757 compared to Frankfurt (FRA) to Newark (EWR) LH402. On LH757 flight attendants were not very friendly one of them was complaining that he had a tough night! As far as I am concerned most of the passengers were ready to go to sleep as the flight was scheduled at 3am. So there was not much to do for the flight attendants. I would say it was very ""light"" duty for the flight attendants. In Economy class during the food service water was only dispensed once. Coffee was never served. When asked for water after dinner it never was delivered! Now notice that on this flight alcoholic drinks were not even offered! Most of the flight time flight attendants were not seen. On the leg from Frankfurt to Newark LH402 flight attendants were extra friendly offering passengers help in finding places for luggage. Offered alcoholic beverages. Extra non alcoholic drinks. After the main dinner service there were extra offering of beverages like tea coffee and water! It seemed like a totally different airline! Why the difference Lufthansa?","","","Economy","","4.0","3.0","1.0","3.0","2.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","W Veit","Germany","2015-03-04","Economy FRA-ORD was ok in many ways on time good seats timely departure and arrival. However advance seat reservation (window seat at a cost of €25) did not allow do identify seats with TV boxes under the next seat thus restricting space. This should be indicated during the booking process like is possible with SWISS.","","","Economy","","7.0","3.0","4.0","3.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Dinixo Geht","Germany","2015-02-24","LH475. Overall a good flight. Very full so no free seat at all in the cabin. Staff very friendly. Cabin very modern. I had requested an Asian vegetarian menu however it turned out as a ""normal"" tasteless vegetarian rice and vegetable. Staff tried and provided some veggie pasta which was ok. Overall satisfied with the flight.","","","Economy","","7.0","1.0","4.0","1.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Yeoh Khong Wooi","Malaysia","2015-05-28","PEN-KUL-PEN. Booked Malaysia Airlines through travel agency at a low price. I was surprised by the generous leg room offered by MAS and it is wider than any widebody jet operated by Cathay Thai Dragonair etc. However on the first leg the cabin required more attention some food stains from earlier flights were left. The entertainment system works fine but on the return flight the IFE failed abruptly after both engines started. Other than that the cabin crew seemed disinterested in serving passengers on Penang to KL route while crew members on my returning flight were much friendlier. Overall the airline product was good.","","","Economy","","9.0","5.0","3.0","3.0","2.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ben Yu","Malaysia","2015-05-27","15 May 2015 KUL-SBW Boeing 737-800. Overall great experience flying with Malaysia Airlines. Fast check-in and helpful check-in staff. Reasonable selection of food and beverages in the Domestic Golden Lounge. Friendly and attentive lounge staff. Boarding was smooth. Quite lucky though to board the B737-800 with Boeing Sky Interior and personal AVOD. Left ahead schedule. Cabin crew were friendly and professional. The meals were nice although have some space for improvement. Would like to fly with Malaysia Airlines again in near future.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Zoran Culig","Austria","2015-02-24","LH 979 13th Feb 2015. DUB-FRA in Business Lufthansa Europe services greatly improved in 2014 and 2015. Very friendly cabin crew and the pilot provided detailed information about the flight. Optimal work conditions during the flight. For Lufthansa Business Class three different price levels are available so that cheaper options could also be purchased.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Richard Hattemer","Germany","2015-02-24","FRA-BOG-FRA on A340-600. As often with Lufthansa I found the flights satisfactory but not outstanding. Airplane looked new the cabin was in good condition and clean (the bathroom less so at least after a few hours into the flights). Beverages were served several times selection and quality were good. Food was o.k. but nothing to rave about except for the very tasty passion fruit cream for dessert on the flight back and the chocolate in between. I am glad though that again there was a vegetarian option. Service was quite friendly and attentive. For a tall person though the space in Lufthansa's Economy Class is really sub-standard: narrow seats leg room barely alright if the person in front of you has the seat in an upright position but very uncomfortable if that is not the case. My seat neighbor who had a center seat could hardly get out of the row. The space on Avianca's A318 for a domestic flight before that was definitely more generous and did not feel as claustrophobic. The IFE touch- screen did hardly react on both flights. Changing the program was therefore difficult.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Erksson Jens","Sweden","2015-02-24","LH 457 LAX-FRA 9th February. It was my first trip with a 747-8 and it was a great experience. I had a real good seat - 27K where I could feel comfortable and very good space to be an economy seat. Lufthansa always offers me a good service.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Rickman","New Zealand","2015-05-18","Left on time. 2 seats next to window which is better than better than 3 for couples. Cabin crew rushing around and not all that pleasant to deal with. They seemed to not enjoy their job all that much. Inflight entertainment system a disaster. One reason being the 777 was old and so to were the screens. No real complaints just up the cabin crew inflight service and get new planes. Awful time to leave at 12.05 midnight. If flying to Thailand as we were take Thai direct it is worth the extra cost.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Matt Rock","Australia","2015-05-05","Melbourne to KL return. The 777-200 is an older plane. I have flown economy on it and while it did the trick I was helped then by the fact that the plane was about 60% full so had two seats to myself. In business I was hoping for a much better experience. I'm a broad fella (and carry a few pounds) and found the seats a bit narrow. They reclined fairly well but the sleeping position was on an angle. Even with the foot stop folded out at the bottom I found myself waking up after having slid down the chair a bit and had to readjust. Satay at the start are nice the meals were a little ordinary. Cabin were friendly and attentive. Entertainment / movies were perfectly fine though there are better ones about with different airlines. The fold out TV and awkwardly positioned tray table head phone jack and power outlet are a sign of the old business class seat design more than anything else. In the end it is ""ok"" and I suspect that business on the A380 would be much better due to newer seats. I am convinced that the catering companies in KL (departure point) are not too flash as the standard of food on all my inbound flights in the past (including this occasion) has been better than my outbound flight. While I could happily fly it again I wouldn't want to save up and fly the 777-200 in business all the way to Europe and back. Melb to KL would be fine though.","","","Business Class","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Schaberg","Germany","2015-02-24","LH429. The seat comfort in Economy Class is bad compared to other airlines. Even for people with a normal body height it is not comfortable to sit for 8-9 hours. Sleeping is nearly impossible due to steep position of seat back. Due to excellent reputation of airline I still tend to travel with LH and recommend to friends.","","","Economy","","3.0","1.0","3.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Ingo","Germany","2015-02-18","Trip FRA-SIN and BKK-FRA on A380/A340 respectively. Friendly crew good service. IFE has improved too. New seats in economy are OK but seem of poor quality as the recline function was already faulty after not a very long-time in service. I always notice that the crew 'vanish' after their routine service.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","U Colombo","South Africa","2015-05-05","Brisbane - Kuala Lumpur flight MH134 May 1st. Seven hours night flight in a very uncomfortable seat that does not lie flat and let you slide down. Very uncomfortable. Shall avoid any night flight on this airline if possible.","","","Business Class","","3.0","1.0","4.0","3.0","2.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","John Smith","United Kingdom","2015-05-02","MH19 AMS-KUL 27/03. MH141 KUL-SYD 28/03. MH122 SYD-KUL 10/04. MH16 KUL-AMS 10/04. AMS-KUL-SYD-KUL-AMS in Y. One word: dreadful. Persistent delays on 3/4 sectors. Service onboard is below standard. Toilet supplies are never replenished on any sector. Complaints get a standard ""don't care"" response. Poor communication from baggage handling staff. Delayed luggage process is an utter shambles. In-flight entertainment has limited options. On the first leg the attendant left hot chilli pretzels for my two young children giggled and walked off. I went to change the packs for a different flavour and was rudely told that it's only one per passenger. On the second leg to SYD the attendant brought my children's food out. The attendant confirmed that these were child meals - when I opened it I found it was a spicy dish. I brought this to the attendants attention and asked if they could fetch the child meal that we requested. He stormed over to the people behind us snatched the food from in front of the children and dumped the food in front of my kids telling the people behind me in a very loud voice that I changed my mind. The return service was very similar. Departure out of KL was delayed an hour. If you need the toilet best to go in the early part of the flight as the toilet supplies are never replenished on all four sectors. Arrived in Sydney and with the delay in AMS meant my luggage was left in KUL. My luggage arrived the next evening. The air fares on MH are not the most competitive. If you can go with a competing airline for a similar price or slightly more go with that option rather than MH.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ford Alexander","Luxembourg","2015-02-18","We flew FRA-SIN-FRA in business class. They have really improved their service offering. Now you get slippers and socks which does make perfect sense when you want to go to the restroom. They serve champagne in champagne glasses and finally serve espresso too. The crew to SIN was very friendly and courteous and took great care of us. On the return it was a little less overwhelming less smiles. IFE in general great more quality than quantity I prefer that. On return flight our screens didn't work and they didn't do much about it apart from suggesting we should sleep. Middle eastern Airlines really made a point and now all the others must follow if they want to stay in business. Advantage goes to LH their crews interact with customers .It's all a bit bland but what you see is what you get.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Keipinger","Germany","2015-02-12","Flight: LH430 FRA-ORD. Excellent crew good IFE very good food. Economy Seat could be improved.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Burnie","Australia","2015-04-27","I flew from Amsterdam to Kuala Lumpur then onto Melbourne I was a little disappointed with the flights the seat on the flight from Amsterdam to Kuala Lumpur was the worst ever I ended up with a really sore back. There was not much of a selection for TV entertainment. The service was good and I enjoyed the satay the most. The cabins could do with a really good clean. I would not use them again unless I hear that the seats have improved.","","","Business Class","","5.0","1.0","4.0","4.0","2.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","N Burleigh","Australia","2015-04-19","I did a return trip from Sydney to London via KL. The SYD-KL flight arrived half an hour early for some reason just making the stopover longer. The KL-London flight was an hour late. This meant I missed my connection and had to sit in Heathrow for 7 MORE hours. The return London-KL was once again delayed meaning another stuffed up connecting flight. The customer service was appalling no member of staff on the planes ever smiled at me. All of the food was inedible (both in economy and business) except the satay. The only decent thing about this experience was the comfort of the A380 seating although the Qantas one I have flown was superior in more ways than one. Last time I'm flying Malaysian considering how much extra it cost me in rebooked flights and how poor the overall experience was.","","","Business Class","","2.0","3.0","1.0","1.0","4.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Di Mugno Michael","Germany","2015-02-12","Washington Dulles to Frankfurt. 19/1/2015. My first time in Premium Economy and it's been fantastic! Its not as cheap as Economy Plus on United but you can't compare that! Far more leg space fantastic seats where you can nearly lay down as in Business Class food and drinks served with style and great taste! For my next trip I will book Premium Economy for sure. It's 100% worth it!","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Krumm Christian","Germany","2015-02-12","LH475 Montreal - Munich. Almost fully booked. Seats (Economy) quite comfortable but a little more space would be great. Service nearly perfect very friendly staff. Catering very good (dinner) except the ""snack"" in the morning (sweet stuff). Lufthansa is getting better and better.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Durrant John","Australia","2015-04-19","Just back from a trip from Sydney to Vietnam via K.L. At 194 cms tall I always try for an exit or aisle seat. In Sydney outbound I was first in the Online check in 3 hours before take off only to be told that the plane was full and that I was stuck with the seat I had been allocated which turned out to be in the middle of a 4 seat section. It was an A300 plane and very uncomfortable. In K.L I approached the transfer desk and was assured that I now had an exit seat to Saigon. It turned out to be a very tight window seat nowhere near the exit. On coming back from Hanoi again first in line at check in I was again assured that I had exit seats on both planes to Sydney. Again the Hanoi flight turned out to be a tight window seat nowhere near the exit. Approached the transfer desk in K.L again to be told no exit or aisle seats available except the youngish lady next to this fellow interrupted to point out that there was an aisle seat available and then proceeded to give it to me. Why is it that this is a blatant load of lies? Prior to this I've flown with Malaysia a number of times and always had good service but this experience coupled with very poor seating on the A300 planes has now put me right off.","","","Economy","","2.0","1.0","2.0","2.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Y Riantono","Indonesia","2015-04-16","DPS-KUL v. v. Flew on Christmas eve 2014. For first leg (DPS-KUL) there was no IFE in every seat. The plane was bit old but the cabin crews provided nice service. I got late dinner and for me the taste was good. Second leg (KUL-DPS) the plane was newer and they provided better IFE. still got nice service from the cabin crew but the meals that they served was so so. But overall this airline is nice and I would not mind flying with MAS again.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Grund Thomas","Germany","2015-02-12","LH434 Munich to Chicago 26th January. Had multiple trips to the US with Lufthansa over the past couple of months and service timing and equipment was always perfect. Could recommend it fully but Economy seats should have a little more space.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Decker Alexander","Germany","2015-02-06","LH460 22/1/15. We booked Lufthansa for our flight from Munich to Miami a 11.5h flight. We wanted to avoid an awkward flight with no space therefore we chose LH and paid more compared to other airlines. They say: there is no better way to fly. Honestly this was the poorest flight over the Atlantic. Absolutely no space to sit a domestic flight usually offers more space. The touchscreens almost were not controllable. You could touch them but they did not react so we could not really enjoy the inflight entertainment. The stewardess tried to help she was nice rebooted the system several times but it did not really work as it was to supposed to. Will never do it again.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Capstick","Australia","2015-04-16","Only positive things I can say is the seat on the Airbus 380 was one of the most comfortable I have used and the satay was lovely. From Heathrow seat very comfy and the satay was very nice but make sure you have 2 or 3 serves as the rest of the food was inedible certainly not up to the standard of other (cheaper) business class meals I have eaten. Chef on call as advertised by them was not available and to order the meals you had to call would have been ok but I had 2 numbers and each number was a message that told me to call the other number. IFE and service moderate have had much better. Late into KL so was herded straight onto next flight to Sydney (Airbus 330-300) seats were very uncomfortable so slanted I kept falling down them no way to get comfortable at all I had an angled seat on a much cheaper airline and it was much more comfortable that this one it was just slanted so legs ached no matter what position it was put in. Again meal inedible and sandwiches (breakfast) given post landing were minuscule and service was less than adequate.","","","Business Class","","4.0","4.0","3.0","2.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Wong","Malaysia","2015-04-16","HKG-KUL-JHB in 777-200ER and old 737-800. Very comfort seat with large seat width and legroom for 772 but the seat width for old 738 quite disappointed. Small and old PTV in 772 but the amount of selection of programmes are the same as other medium-haul flights in modern aircraft's. Food served was delicious but the side dishes and beverages was just moderate. Excellent staff service in both flights. I would recommend 772 but not recommend old 738 on medium-haul flight.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","L Richter","Germany","2015-02-06","The crew on the reviewed flight to the USA was great - very attentive and always friendly which isn't self-evident with regard to Lufthansa. The food was ok but the portion was too small for such a long flight (~11.5 hrs). The seat is very uncomfortable (hard and small cushion) my back and posterior already hurt after sitting there for 2 hours. Nevertheless it was better than a regular seat in Economy Class since I had at least a bit of legroom because I paid extra for an Emergency Exit Seat. I think it is very inappropriate to charge that much money for an Emergency Exit Seat. Overall experience was ok but not great.","","","Economy","","6.0","1.0","5.0","2.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Benussi Patrizio","Germany","2015-01-30","LH 435 on 24th January 2015. Flight was very nice and punctual! Service very good! Business Class Lounge (of United) in Chicago is rubbish! Not really worth going there! No Flair no real comfort - just very cold and without any expression! Biggest disappointment on this trip! Otherwise the flight was good!","","","Business Class","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Puneck Holger","Germany","2015-01-28","LH 797 Hong Kong-Frankfurt Jan 18 on B747-8. Really impressed by the new LH Premium Economy which I could use for the very first time. Check-in friendly and quick. Boarding efficient. On board a very friendly crew. Once I had taken my seat welcome drink was offered to all passengers in this section. Nice amenity kit at every seat. The seat is simply great much more space than in normal Economy big IFE-screen with huge entertainment options. This was one of the drawbacks of flying Lufthansa but they finally improved it. Meal service from a menu 3 main dishes to chose from. Well presented on fine china. Due to departure at midnight service very efficient but never looked stressed. Wanted to give us more time to sleep. The seat is very comfortable good enough to sleep for 6 hours or so. Of course can't compare with their new Business seats which are top notch. During the night staff came around with drinks and snacks. Breakfast could have been better in my opinion. But that's the only negative point. In all Lufthansa is getting a real premium carrier. Staff excellent efficient friendly and professional.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Chakrabarty Indramil","Australia","2015-04-16","SYD-KUL B777. Malaysia Airlines is great in the air but crook on the ground. Staff at MH offices in SYD and DEL seem to treat pax as a burden. Queuing times at SYD were long. Inflight service is fantastic. Fares have gone up and TG and SQ are cheaper. MH is great airline with inconsistent service on the ground. I will definitely fly MH and ask friends and family to fly MH in preference to others. But the airline needs to shape up ground services. Also the economy seats on the 777 are narrow compared to those on Emirates 777s. Their planes crew service KLIA is superb. Just fix those loose ends.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Shah Sybil","Malaysia","2015-04-12","Flew KUL-KIX (26/3) KIX-KUL (2/4). Successfully upgraded to business via plusgrade. All in all very pleasant experience considering the very small amount I paid for the business seats. Staff were very courteous and polite always addressing me by name and attended to my needs very quickly. Flight supervisor of the KUL-KIX was a very senior male steward. Very professional and casual at the same time. He would engage in informal conversations from time to time - nice personal touch. Food was standard business class meals. Satay as always was tiptop. The only down side I felt was the fact that there was no amenities kit provided for a medium-haul flight.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Friess","Germany","2015-01-28","LH 428 flight to Charlotte/USA was the introduction of new Premium Economy at this connection. Had a chance experiencing this new offer and was satisfied. Seat very spacious in economy and service upgraded compared to standard economy. A good option for the money having more room better service and comfort.","","","Premium Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Esser","Germany","2015-01-23","LH 457 1/15/15. My first time in Premium Economy. I will never fly business again. The leg space was great the seat did not incline like in business but still enough to enable me to sleep. The service was ok+ of course not like in business but still very good food and drinks were more than sufficient. I also have to mention the excellent service at the gate. I had been on the waiting list for an upgrade to business which had gone lost though. In premium economy there were only middle seats left which I didn't like. The attendant behind the desk looked into it and found a window seat for me. After some terrible experiences with other airlines (especially British Airways whose economy class has become a joke ever since they decided to divide their aircraft into five (!) different classes) this was an enjoyable experience.","","","Premium Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Steve O' Kane","New Zealand","2015-04-12","Flew Sydney to KL on 19th March in business class and it was very average. The food was a big disappointment with only about 10 of us in the cabin and one of the 3 choices had gone before they were half way through the service. The cabin was grubby and when we lifted the tray table for dinner there were hairs and old food in the cavity where the tray was stored. The crew were pleasant enough but no one stood out for service with a smile! We try and fly Air New Zealand when possible as they are slick and definitely worth the price. Come on Malaysian clean up your act!","","","Business Class","","3.0","3.0","3.0","2.0","4.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","B Vincent","Australia","2015-04-08","PER-KUL-NRT on A333. Service good flights on time food OK. IFE had a good selection though it did need a reboot on the first flight. Aircraft new and very clean seat not so comfortable though noticed this especially on the 2nd red-eye flight.","","","Economy","","7.0","2.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Tydeman","United Kingdom","2015-01-23","Flew to and from Sao Paulo via Frankfurt. Already written about the disastrous seat reservation system so I won't rant on about this here again. I would say though that it took no fewer than 4 people at Frankfurt to actually resolve our seating issues. In the end only the Flight Manager was able/willing/empowered to deal with it. The crew on all flights were to be fair very good and the food was fine too. Seats however were very uncomfortable on the B747 so I got little if any sleep on the long 11 hour flights. Also the IFE is terrible. I have a very varied and eclectic taste in TV music and film and found little to entertain me. And to top it all off Lufthansa left our bags in Frankfurt en route back to London and can't seem to drag themselves to get them back to us in Southampton until tomorrow even though by their own admission they have now arrived on a later flight. Appalling.","","","Economy","","2.0","1.0","3.0","4.0","1.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Grimme Franco","Italy","2015-01-21","LH491 January 10 2015. I have been a senator member for many years and since 1998 I flew practically only with this airline to my complete satisfaction. In the years I also became an hon club member thanks to my very frequent flight trips. Now I am retired person I cannot afford to fly business and I regularly fly 3-4 times a year either to Brazil or USA to visit my son and daughter. I always book well in advance my flights (the last one of December 16 2014 was booked on June 6 2014). To be more comfortable (I have a knee problem) I always try to book emergency seats and this seems to be almost impossible. I would like to see the airline more sensible to this subject.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","K Kenneth","Singapore","2015-07-28","SIN-KUL. At time of booking this was the cheapest fare I could find, including budget airlines considered. Was pleasantly surprised to be assigned the exit seat, even more surprised to find that the aircraft was waiting for me to board (usually the other way round for all other flights). Aircraft looked brand new, IFE was worthy for long-haul travel. Simple snack and drink was provided and crew was friendly. Service comparable to legacy airlines and I would definitely fly with them again.","Boeing 737-800","Solo Leisure","Economy","SIN to KUL","9.0","5.0","5.0","4.0","5.0","5.0","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sy Sean Patrick","Philippines","2015-04-06","Flew from Manila to Paris via Kuala Lumpur round trip. Flights were generally on time and slight delays were due to airport issues and not the aircraft itself. Sat in the front part of business class on the A380 (row 7&8) and seats were quite comfortable. The controls worked well and only comment I have is on flat mode it might not fit someone in excess of 6 feel tall (I'm 5""11). The bathrooms at the front of the 380 were the biggest I've seen on an airplane and was generally clean the whole trip. There were some cracks (covered by tape) and spills (cleaned up by not so nice looking rags) at the galley which I think MAS needs to repair. Food was good. Satay was great (even had a second serving) but the rest was standard business class food. They ran out of some spirits because they only used baby bottles instead of a proper large bottle. Staff were courteous as they always called you by your name and acted fairly quick to requests. They were quite engaging during lean periods of work which was actually nice. Just a minor comment. Overall MAS was a very pleasant experience for me and wouldn't mind riding on it again and recommending it to friends colleagues and family.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Wong","Malaysia","2015-04-06","JHB-KUL-CAN in new 737-800 and A330-300. Good legroom seats and offer high quality and sensitive touch screen PTV in every seats. The food served was excellence but the juices and coffee were just moderate. Various selection in IFE system except some categories. Staff service is better in domestic flight. Definitely Malaysia Airlines will be my first choice for flying.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Niemeijer","Netherlands","2015-01-21","LH428 11/1/2015. Flight MUC to CLT with a small 330 / 300 Airbus. Flight was almost fully booked but plane was not parked at the gate but parked on the tarmac. Had to travel with busses. Plane was already delayed and extra de frosting made the delay even bigger. Entertainment system needed re booting several times. Crew were friendly. When you fly a lot like I do you expect a bit more variety of food - not always chicken with pasta.","","","Economy","","3.0","2.0","3.0","2.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","H Mutschler","Germany","2015-01-21","Flew Cologne to Munich and back on some day. Early morning flight was on time Crew were nice and offered chocolate cookies before take off. Flight only 50 minutes but got a nice coffee with milk and one juice. Captain informed about flight details. In Munich gate was with jetfinger and since the plane was not full it just took a few minutes to deplane. Love LH over Germanwings too bad they do not fly from Cologne to Hamburg.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","K Oshiro","Japan","2015-07-25","Flown Malindo from KLIA2 to Don Mueng. The check-in agent at KLIA2 was terrible and unprofessional. I was shocked that the agent were more interested in staring at their iPhone than greeting their customers. Was traveling with another two companions and we checked-in together. However, our seats were different and once airborne, we were surprised that there were so many empty seats at towards the end of the plane. Inflight service was a different story altogether. The cockpit crew and the cabin crew really interacted with the passengers and were very friendly. Malindo has a PTV for each seat and they provided great IFE for a short flight.","Boeing 737-900","Business","Economy","KUL to DMK","6.0","4.0","5.0","3.0","4.0","1.0","3.0","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","P Oommen","Singapore","2015-07-16","Connection flight from Kuala Lumpur to Kochi was re-timed to be one hour later, but I received an e-mail notification and a phone call from airline staff, before the start of the journey. Though I was travelling business class, no lounge was available in KL, I had to wait in the crowded common transit area. The transfer desk at KL was unmanned. On the return lap, my baggage was delayed. I had waited at the belt expecting my bag, to realize after a wait of half an hour that my bag did not arrive. There was no airline representative available near the belt, managed to locate the ground handling representative's office to join a queue with many other passengers with the same plight. There was only one staff at this office, causing further delay. ","Boeing 737-800","Solo Leisure","Business Class","Singapore to Kochi via Kuala lumpur","6.0","3.0","4.0","2.0","2.0","1.0","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hai Ngo","Australia","2015-04-06","SYD-KUL return Airbus A330-300. Both flights were on time. Planes were clean seats comfortable excellent IFE. The service was wonderful especially from SYD to KUL. Food was good alcoholic drinks were available. Fantastic value for money. Highly recommended.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Nelsen Karan","Australia","2015-04-04","Flew from Brisbane to KL then Bangkok 3rd March Red Eye. First flight was great plane was clean and food was great. TV staff were so polite I was having a few vodkas and the staff actually came to see if I was ready for another drink they couldn't do enough. 2nd flight - plane a lot older staff not as polite but good flight. Returned 18th and 19th March - Staff were great on both flights food was great had no problems at all.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ursula Bonfiglioli","United States","2015-01-21","LH 428. Flight and connections were very good. I would improve entertainment on board (old movies) and food could be better! Overall they are good!","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","W Michael","United States","2015-01-19","Munich to Boston A330-300. New Business Class has finally arrived in most of the LH planes. In general I like the 180d-flat seat biggest drawback compared to other good business seats is the missing space for e.g. a laptop adjacent to the seat which superior seats from their other brands OS/LX offer you so you always have to use the foldaway table instead. Despite a fully booked C service was very efficient crew very attentive (and professional as always on LH). Entertainment screen is top of shelf. Plane was a little late and some people that had tight connection flights were fetched directly after arrival which is the efficiency LH is known for.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","B Sharma","Singapore","2015-06-19","SIN-KUL in Economy Class on June 13th. The aircraft was a new Boeing 737-800. Economy Class seats were comfortable with excellent legroom and pitch. Each seat was fitted with touchscreen  inflight entertainment but the system was not turned on. A packet of cookies and water were offered. Staff  service was courteous. For the price paid (S$44.00 per adult return) Malindo Air offered brilliant value for money. ","B737-800","FamilyLeisure","Economy","SIN to KUL","10.0","5.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Levert Yahanin","Malaysia","2015-06-06","I've travel many times with Malindo. The first time was superb. On schedule staff fairly professional. Plane was new and comfy. However last January my flight was supposed to take off at 1pm but they emailed me to inform that the flight been re-timed - two hours later. In the end my flight took off at almost 11pm (10 hours plus delay). Reached Kota Kinabalu 12.30am in the morning. Terrible experience. My following flight with Malindo's turboprop from Subang was not that bad. Delayed a bit but still tolerable. Lately I noticed that Malindo often re-schedule their flights at the last minute. If you are flexible with time I recommend you fly Malindo.","","","Economy","","7.0","5.0","4.0","1.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hossain Azam","United Kingdom","2015-04-04","Flew economy class from LHR-KUL return. Flying on the 18th March and inbound 26th on A380. No foot rests no hot towels and only two meals offered on such long flights. Packet snacks were available from the galley however. Drink runs were made and IFE was good but navigation could have been better. Noticed on the flight map that we avoided all of Ukraine taking a slightly longer route hence a little late into KUL.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ben Yu","Malaysia","2015-03-30","KUL-PEN Economy class on Boeing 737-800 Boeing Sky Interior. Smooth boarding attentive cabin crew AVOD in every seat. Peanuts and beverages provided on this short 40 mins flight. Comfort seat and legroom was fine for a short flight. Price was a bit higher than normal due to Chinese New Year Eve as most Chinese were going back home to celebrate.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Marcus Nyberg","Sweden","2015-01-19","Stockholm - Munich - Lisbon return. Everything worked out perfectly on this trip. The planes were in good condition the service was excellent and the food was better than expected. The short stop in the clean and efficient Munich airport was a nice break.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Marcus Nyberg","Sweden","2015-01-19","Stockholm - Frankfurt - Dallas. This time the Lufthansa experience was not as impeccable as I am used to. On the long flight during the day from Frankfurt to Dallas the IFE system never started up. This made the journey feel a bit longer than the 10 hours it actually took. Apart from that the service the food and the comfort was very good. Without asking for it I was also offered a very generous amount of frequent flyer points as compensation a few weeks afterwards.","","","Economy","","6.0","4.0","4.0","4.0","1.0","","","2.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Carling Wong","Malaysia","2015-05-31","I travelled 3 times from Kuala Lumpur to Kuching via Malindo. First 2 times were great inflight entertainment and food was good. However for the 3rd flight they rescheduled my flight from a night flight to a mid noon flight. To make that flight I had to take leave from work which was not possible for me. I had to book through Air Asia for my original time instead. Will never fly with Malindo unless I'm not bothered with timing.","","","Economy","","3.0","4.0","3.0","3.0","4.0","","","3.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Sirajuddin Jamat","Singapore","2015-05-28","I flew OD804 SIN-KUL and it was one of the best flying experiences I've had. Flight was on time cabin crew were very friendly and attentive throughout the short flight. IFE was working great! Worth my every penny spent. Highly recommended!","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lim Ee-Van","Malaysia","2015-03-30","Flew MH16 KUL-AMS on March 21 Seat 03J and subsequently MH19 on March 28 Seat 02C. Good experience with the inflight supervisors and the selection of food and presentation. Attentive and always with a smile. The amenities kit were good but the sock not usable beyond 1-flight. The IFE was ok with not many choices of latest movies. Headset provided were faulty but exchanged upon request (MH19).","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jon Deakin","Australia","2015-03-30","Flew one leg Business class KL - Melbourne. Early Jan 2015. Had 5 hours to wander in the airport and went between both Business lounges and the shops. I think the airport is the best in the world for passengers. I agree the lounges are crowded but so are all lounges these days. I loved the lounges! Food was fantastic in them but more so onboard and always was in Economy as well. Service was one of the best and although bed could of been more comfortable it was a great flight.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Christian","Switzerland","2015-01-19","FRA-SFO: First Class Terminal in Frankfurt is very elegant. Onboard service very good. Professional crew. Quality of food and drinks very high. The minus was the arrival at SFO: No separate lane for immigration. The bags from all passengers (it was an A380) came on one belt - totally chaotic.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Livi","Denmark","2015-01-19","LAX-FRA LH457 7 Jan 2014 (LAX) and 8 Jan 2014 (FRA). I choose Lufthansa pretty often since I like their competence services flexibility regarding the luggage and their on-time flights. The aircraft's I have flown with were mostly in good to excellent conditions. There is often a good communication from the captain about the flight conditions and so on. Friendly and efficient staff. Sometimes fares could be a little expensive but it is easy to find interesting prices. I would definitely recommend this airline to everybody.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Riyas Mohammed","Malaysia","2015-05-20","Expect some delays in the flight taking off (Cochin to KUL April 2015). Flight offered reasonable food and excellent leg room which was almost like being in business class. Luggage handling was also excellent with normal check-in. Suggested areas for improvement are: 1) To create a reasonable menu. 2) Competitive offers to attract frequent travelers etc. 3) More friendly m-commerce apps for easy check-in.","","","Economy","","8.0","5.0","4.0","2.0","3.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Michael Teoh","Malaysia","2015-05-08","Took Malindo Air from Langkawi to Subang today and flight was overbooked. How could they have overbooked a flight with only 72 seats? Will never use this airline again unless I don't have a choice.","","","Economy","","3.0","4.0","3.0","2.0","1.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Chan","Australia","2015-03-28","BNE-KUL-BNE Feb 2015 - Business via MH upgrade bid. I fly a lot this is my first time flying long-haul Business. The Qantas Lounge (shared by MH) in BNE is excellent. The MH Golden Lounge at KLIA albeit spacious is overcrowded the service is mediocre largely due to unstable Wi-Fi connection and chaotic service at the barista station. The in-flight experience both ways is the best I have had. The cabin crew were very attentive and friendly they addressed me by my name. The signature satay's reputation is well-earned and the three-course meals I had on both flights were well-refined. Hot towels offered multiple times throughout the flight is a nice touch. Great IFE selection and the reclinable seat was very comfortable I slept very well.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lee Gerson","United States","2015-03-28","MH 019 AMS to KUL 5 March 2015 Business class. The airplane was spotless and the crew welcoming and kind. The service was excellent and the food very tasty. The seat was comfortable enough for me to get 9 hours sleep on a 12+ hour flight. It was most enjoyable.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Grassegger Hannes","United States","2015-01-19","LH 418 1/9/2015. Great service a beautiful new plane competent and friendly staff - had a wonderful experience going from FRA to IAD in the business cabin of a 747-8 on Lufthansa!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Bertoni","Italy","2015-01-19","Sao Paulo-Frankfurt in Premium Economy operated with a packed 748. Flight left late but made it perfectly on time. I always fly this route with Turkish Airlines in Comfort class (Premium Economy) but this time I decided to give Lufthansa and its new product a try. Seat: absolutely adequate and wide enough. There is plenty of room for your legs. It is ok for getting some sleep. I liked the amenity kit distributed. What I really did not like it's the absolute absence of privacy as the Premium Economy seats are actually not separated in any way from regular Economy class. Very good (and upgraded) IFE. The welcome drink despite very basic (juice) is a nice touch. Cabin crew as always with Lufthansa is efficient similing and polite. But let me spend some words on the food: almost inedible. It is actually the same food you would get in Economy class but served in china plates. Portion are getting every time smaller and food is almost tasteless. The price paid was quite high - overall not the best value for money. I'm afraid Lufthansa lost me on this route as I will keep flying Turkish Airlines Comfort class. Generally speaking Lufthansa remains a reliable airline.","","","Economy","","7.0","4.0","5.0","2.0","4.0","","","2.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Bill Bushman","Canada","2015-04-26","I am tall and have problems on many other low cost airlines but not with Malindo. The flight was on time the service was good. True there was no inflight entertainment but I only took short flights which were about the same cost as a bus but much shorter in time. I would with Malindo again and I have recommended them often.","","","Economy","","10.0","5.0","5.0","4.0","2.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","J Tan","Singapore","2015-03-04","Took Malindo from SIN to KTM via KUL. Flight from Singapore was delayed for 1hr 45mins. I had only a 1hr transit time in KUL. I informed the ground staff. When I arrived in KUL ground staff were waiting for me and brought me to the gate quickly. Baggage also arrived promptly. Return flight departed KTM early arrived in KUL 45mins ahead of schedule. Flight to Singapore was short and simple. Food not too bad. Entertainment good. Excellent legroom. Overall comfortable.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","J Stalhammar","Sweden","2013-07-08","From Gothenburg Sweden to Stockholm Sweden and back the same day. A 45 min flight. I'd developed a fear of flying from avoiding flying for 10+ years. Before boarding I talked to the staff about this and they were very nice. Very nice and considerate. Perfect takeoffs and landings. My advice for those in a similar situation would be: tell the staff. Don't rush be in plenty of time and tell the staff. I had a very pleasant flight they served coffee tea or water with a small brownie. Hot miniature towels afterwards. Very attentive and polite. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","Toomas Käbin","Estonia","2013-03-12","Flight TF026 Gothenburg - Stockholm Bromma. Attentive professional FAs comfortable seats papers for free good in flight magazine on time clean plane smooth boarding and disembarkation clear safety announcements good sound system. Best of all a small meal for free with coffee/tea/soda and a chocolate candy.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Maciver","United Kingdom","2015-03-23","The airline is a mix of good poor and very bad. The first problem was booking vegetarian meals it can be missed if booking online and no way of changing online once booked. Had to phone twice to get it sorted the website quotes a number in Malaysia to phone found a UK number that redirects and considering I was on hold for 30 minutes thank goodness I did! The first flight (LHR-KUL) was excellent got seats in upper deck and was less half full ample drink runs and very friendly crew IFE was excellent. KUL-MEL BNE-KUL what difference snarly crew things were thrown at people and I saw a couple of people even being shouted at. For BNE-KUL leg the seat belt sign was left on for 5 hours even though no turbulence and crew refused any hot drinks. I looked forward to KUL- LHR but was in bottom deck of full flight and seats are very uncomfortable there and only 2 drink runs were done for 14 hour flight people were all pressing call button. Reason I chose Malaysia is so we could get BA miles but when returned discovered no miles awarded as was 'deeply discounted fare' even though was not cheapest and only £10 cheaper than CX who would have given miles. Not worthy of oneworld membership based on economy product.","","","Economy","","4.0","2.0","1.0","3.0","4.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Egginton","Indonesia","2015-03-20","Flew Bali to Bangkok via KL on the 16 February. Took part in the business upgrade promotion and was successful. This really was a tale of two flights. The first leg to KL was just ok the food was terrible though and the flight attendants disinterested. After a few refreshing hours in the lounge at KL it was time for the flight to Bangkok again business class. Same aircraft 777-800 and what a difference with an energetic and professional crew. In all honesty would have been disappointed if I had paid a full business class fare.","","","Business Class","","6.0","4.0","3.0","3.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Persson","Sweden","2015-01-19","FRA-IAD with Lufthansa. I was upgraded to ""Premium Economy"" due to Senator status and a full plane so they bumped ""upwards"". It was a new 747-800 so the screens were OK and picture quality good. Positives: Better food than regular economy. Better legspace and seat pitch than regular economy. Negatives: Lousy headphones same as regular economy so could not hear the movie properly. Premium economy cabin was ""messy"". Strange sharing with regular economy in 4 rows before Premium and approx 8 rows behind in mid section. So premium was in the middle of regular economy so it did not feel special in any way it was just as flying regular economy but with better legroom. Service level was same as regular economy due to the location of the cabin. I don't think it is worth the extra cost (600 Euro more for round trip FRA-IAD) for so little extra comfort. If LH reaches Thai Airways premium levels then it is worth the extra money.","","","Premium Economy","","6.0","3.0","2.0","3.0","2.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Watzinge","Germany","2015-01-19","LH460 12/16/2014. It was very cold in the cabin during the flight. The plane was very noisy. The seats were uncomfortable - the upper part of it pushed the head uncomfortably forward. The bun offered was dry and tasteless. The cabin crew were very nice and the inflight entertainment excellent!","","","Economy","","5.0","2.0","4.0","2.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Schnaufer","Austria","2015-01-14","Vienna - Frankfurt - Buenos Aires (and back): Web check-in worked fine got my reserved seat in the rear of the B747-8. The feeding flight to Frankfurt was uneventful the small snack was okay I also like that you can have a beer on shorthaul flights. The walk to the departure gate was very long but that's not the fault of LH. Flight left Frankfurt on time but arrived late due to the very long flight time of 14 hours (resulting from bad weather over the Atlantic Ocean). Food was okay but less in quantity. I frankly do not understand why airlines cut costs by reducing the amount (and the quality) of food. At least you get alcoholic beverages. Entertainment is now great with a lot of movies/shows to select. I could also find some rest during this 14 hours flight. Unfortunately flight attendants did not make their rounds with beverages that often. Breakfast was very poor! Lufthansa is a reliable and professional airline they usually get you to your destination on time. But I am not really thrilled flying them.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Groundwater Paul","Australia","2015-02-18","OD305/231 12 Jan. We flew Bali-KK-Codine. Check-in was quick and easy bags checked through. Boarding was organised once onboard modern light aircraft crew were ok not over friendly. Legroom was great I'm 191cm tall - was fine great entertainment. Meal service didn't get to us on first flight due to turbulence second flight was all edible. Bars arrived on time no complaints.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Premkumar Vijay","India","2015-02-18","I travelled by Malindo on the TRZ-KUL-TRZ route and it was a very pleasant flight (as far as the airline is concerned). The seats are very spacious the legroom is very good and overall very comfortable (I am extra extra heavy and I felt extremely comfortable in it). The food was a surprise and good too (on the KUL-TRZ line). The cabin crew could definitely do a bit of more friendliness but then I can't blame them considering the passengers they were serving weren't exactly at their best behavior. The in-flight entertainment system was also a surprise and of good quality. The let down was the fact that the cost for the headsets is not explicitly informed. The TRZ- KUL flight was exactly on time and check-in was quite a breeze at the TRZ airport. The return flight was delayed by a couple of hours and proper announcements were not made but for the information on the display board. But one can live with it. The in-flight announcements were in an English I could not quite understand (I do not know why all airline English announcements are this way) and in Malay and Indonesian I guess. I do not see the logic considering 90% of the passengers would not have understood any of the 3 languages the announcements were made in. Overall a very pleasant and comfortable journey. But then it was a very short one.","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Zulkhairul Naim","United Kingdom","2015-01-19","OD 1235 on 25 Dec. Short flight from Kota Bharu to Subang. Flight was on time despite bad weather conditions and flooding on the East Coast. The cabin crews were attentive. Good fare for ATR flight. Landed at Subang airport and it was convenient and near to KL Downtown.","","","Economy","","7.0","2.0","4.0","2.0","2.0","","","5.0","1"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","Michael Kleven","Denmark","2010-07-27","Traveled from Copenhagen to Corfu. On then first trip the plane had no aircon/ventilation - it was incredibly hot until airborne. Same problem on the trip home 14 days later at 37 regrees on Corfu. But this time the plane had some time technical problems and was 20 hour delayed - we waited more than 7 hours in Kerkyra Airport with little or no information. When the problem with the plane was fixed we even had to do at stopover in Spilt (Croatia) increasing the flight time home with 1 hour and double the hot non vetilated time in the plane on the ground. On the return trip there was not enough water onboard and people had to buy soft drinks ($4 piece - no free water despite the problems with ventilation. My worst airline expirience ever!","","","Economy","","","","","","","","","1.0","0"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","Peter Hornischer","Sweden","2009-09-09","BMA-MMX one way. The flight was comfortable with professional and friendly staff. The free food and drinks served onboard were top quality. The central location of Stockholm Bromma was very advantageous for our city break but check-in and boarding was a hassle. Check-in closes 10 minutes before departure which means that half the passengers were cramming at the check- in desks in the last minute. Free seating onboard the plane resulted in more cramming after the security because everyone wants a good seat. It was a real circus! In my opinion 20 min check-in deadline instead of 10 min and allocated seats instead of free seats would have been optimal.","","","Economy","","8.0","","","","","","","4.0","1"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","Mikka Harkonen","","2007-06-29","UME-BMA economy. This little Swedish airline brings back what flying used to be in the good old days. The flight was an 1 hour short hop between Umea (a small city up north) and Bromma (a tiny central airport of Stockholm) in an Avro RJ. Plane was clean and flight attendants nice - free newspapers (Aftonbladet and some in-flight magazine) followed by a coffee service a free meal (sandwich fresh orange juice and chocolate cake)! Before landing we were given hot towels and sweets.","","","","","5.0","","","","","","","","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Kelvin","Malaysia","2015-03-20","Travelled on MH176 from MLE-KUL. Was a redeye flight and was glad to catch some sleep. Meal was served and to my surprise it was a full meal! (Bun with butter salad main dessert) I was expecting the Mealbox that only consisted the hot meal and a cookie. Kudos to MH for that. Cutlery still isn't metal but same time isn't the crappy plastic ones. It's the more solid type of plastic! Kudos to them again. Enjoyed the Boeing Sky Interior on the B737-800 9M-MXH. Plane was very clean but MAS has to reconsider changing their pillows as they are so bad. That's the only downside other than the 20 minute delay which was due to the late arrival of the aircraft and runway congestion (both SQ and EK had to depart at the same time). Definitely recommend it as the price I paid is 3-4 times cheaper than SQ.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Russell Ng","Malaysia","2015-03-20","I am a frequent customer of MAS. I have noticed that there are some improvements and also down falls. Their improvement is that they changed all their aircraft to new ones. The down falls are that the new seats are really tight (especially on the 737) Food portion decreased tremendously (even on the A380 routes) in-flight entertainment was fine but compared with other airlines its considered less and their hard products aren't really much to be impressed about. Their cabin crew are friendly but they can definitely do better. But the price is really good so i have no complaints about that. I really hope MAS would step up their game if they want to compete with other airlines. But all in all it is a good airline.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Balmer","United Kingdom","2015-03-20","Just returned from holiday to Thailand flying out from London to KL and on to Krabi. First time with MA. Both flights were late but that was the least of the problems! We arrived in Krabi on Saturday 28th Feb - our luggage arrived late on Sunday 1st Mar. Several other passengers on the flight and the following flight that afternoon suffered the same problem. Coming home we flew from Koh Samui to KL and then on to London - again both flights were delayed. This time however there was a 50% improvement they managed to deliver us and 1 of our 2 cases at the same time and in the same place - well done MA! Again there were around 20 other passengers who had delayed baggage. Seriously what kind of an outfit manages to mislay a passenger's cases twice on the same trip? Absolute shower. I shall never fly with this airline again.","","","Economy","","1.0","2.0","4.0","3.0","3.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ralf Bostedt","Germany","2015-01-14","Basically uneventful flight. Relaxed and stress free boarding. Perfectly on time (both departure and arrival). However cabin staff (on my side of the aisle) was in training. (Hopefully). Forgot things full command of English or German deficient. Couldn't answer question on what the food is. All acceptable however not the lack of friendliness. That is unusual at in my experiences as frequent travelers with Lufthansa. (Senator/Gold status).","","","Economy","","7.0","3.0","2.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Klick","United States","2015-01-14","I have never felt more like cattle than on our trip FRA-HOUSTON on 1/6. Very crowded cabins with seats too close on the Airbus 380-800. Seats cannot be reserved ahead tried every way possible spent ages on it. Check-in online with actual access to seat map that allows you to chose your seat would make a lot of frequent flyers of all categories much happier. Flight attendants are overwhelmed with issues because of the random automatic system booking. Families are scattered all over the plane. Even after take off there were still people trying to reunite. This mess causes people to try frantically to reserve seats from 3 days before until past the door closures why in the world does Lufthansa want to have their personal overwhelmed with this problem is a mystery they lost my trust.","","","Economy","","2.0","1.0","5.0","4.0","4.0","","","2.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","R Subash","Malaysia","2015-01-11","I was on flight OD231/232 from COK-KUL-COK last week was pretty sceptical in the beginning due to many negative reviews I came across. Nevertheless I must say that the flight was very OK (in terms of value for money) staff were very friendly and approachable. Food was not bad either the delay was tolerable too no missing baggage etc.. Would fly with Malindo again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Tan Grace","Malaysia","2014-12-31","We boarded Malindo Air for return trip Subang to Krabi. During the return there was a connecting flight in Penang. The check in staff at Krabi airport offered us direct luggage transfer service and assured us the luggage will be auto transfer to Subang. Counter staff in Krabi also asked us to verify / reconfirm in Penang airport with the counter staff. Upon arrival in Penang airport we immediately went to counter to verify but being told by counter staff ""there is no such procedure"" and asked us to retrieve our luggage at luggage collection point!! We were surprised and frustrated as Malindo staff in Krabi assured us it would be done. We could not find our luggage so we had to returned to Penang Malindo counter. Upon pressuring the staff and show them the boarding pass again only they were able to confirm that our luggage was indeed auto transfer. Overall we were very disappointed with the first reply by staff ""there is no such procedure"". This incident caused us panicked and created unnecessary worry. On top of that flight was cancelled from 18 Dec and rescheduled to 19 Dec without prior information. This trip was our first booking and yet we experienced 2 incidents already hence we are not sure if we would recommend Malindo Air to our friends/family.","","","Economy","","1.0","4.0","2.0","3.0","1.0","","","4.0","0"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","René Turandot","","2007-06-24","My first experience with Malmö Aviation flying from Stockholm-Bromma to Malmö. Cheap fares friendly cabin crew comfortable aircraft free meal and coffee on that domestic flight. Do you recognize SAS? You're right it isn't SAS. It is Malmö Aviation.","","","","","4.0","","","","","","","","0"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","Paul Jacobsen","","2007-05-30","Malmö to Stockholm. I rebooked on Malmö Aviation due to SAS strike in Sweden. What a sharp contrast to SAS! Check-in was painless using the self-service machines. Flight was operated by an Avro RJ100 with comfortable seats and sufficient legroom. Cabin crew was efficient and smiling. But the nicest touch was the free snack on board: tasty roast beef sandwich orange juice coffee/tea. I was rather impressed by the cabin service on this 1-hour-flight. The only negative point is the free seating policy; as usual it resulted in a free-for-all at boarding. Malmö Aviation is a very nice niche airline and I would strongly recommend it.","","","","","","","","","","","","","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Set Han Wei","Taiwan","2015-03-20","MH408 on 20th Feb 2015. Kuala Lumpur to Taipei. Excellent customer service. Cabin crew were very friendly and professional. The food was delicious. The IFE was good in choice and excellent. Overall excellent flight service and comfortable seat. I will keep flying with MAS.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lim Ping Co","Philippines","2015-03-20","Business class MNL-KUL/KUL-CDG and CDG-KUL/KUL-MNL. The crew on all our flights were very friendly and efficient (especially on MH21 on 7 March 2015). The seats were comfortable on the A380 and the food was good as we used the ""chef on call"" option. Not that big an issue but my only negative point in an otherwise very pleasant experience is that our luggage did not arrive with us in Manila and we had to wait for over two hours for our checked baggage to arrive on a subsequent flight.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Satari","Malaysia","2015-03-20","KUL-LHR MH04 Economy 13th Feb 2015. Flight was delayed for about 30 mins waiting for air traffic controller's authorisation for departure. Cabin was clean and seat is only as comfortable as any economy seat can be. Inflight meal: got a pleasant surprise of satay being served to all economy passengers. Although only a very small portion it is a remarkably nice effort. Both lunch and dinner are adequately proportion edible and nice. Seated at 80G the flight attendant in charge of that aisle was excellent. She helped 2 elderly couples who initially were seated in the middle 80E F to empty seats in front for their convenience. Same upbeat moods were also seen in other staff casual chat with passengers including helping some of the passengers in taking pictures. Inflight entertainment is good. Wide selections with both new and old movies all functioning well. Flight overall was smooth. Arrival was about 30 mins late and that is inclusive of 3 circles over London sky due to congestion at Heathrow. Luggage was out by the time I got through the immigration. All in all a very satisfactory journey and glad to see the cabin staff in an upbeat mood. With the price that I got (unbelievably low) it's really a winner.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","W Staab","United States","2015-01-14","JFK-Frankfurt-Budapest then Vienna-Munich-JFK. Tried to book seats online after booking flight but now Lufthansa only allows seats to be booked online by paying a fee (amount depending on the seat chosen) until 23 hours prior to the flight time when online booking of remaining seats is free. First aggravation. Start was delayed 2.5-3 hours due to late arrival of aircraft at JFK- no weather problems all other European flights left on time only this Lufthansa flight was late. The plane was a 747-8 not full had 3 seats for myself. Food not of high quality but the service throughout was exemplary - superb. Arriving in Frankfurt of course missing connecting flight to Budapest with a 4.5 wait for next flight. Asked Lufthansa in Frankfurt if I could have use of a lounge during the long wait and was outright denied that privilege though they gave me a 10 Euro certificate for something to eat in the meantime but as we had passed customs there were no restaurants available in that area only snack bars so had a torte. Flight to Budapest was routine sandwich and drinks. Luggage arrived timely in Budapest. Return to JFK with short flight Vienna to Munich (drinks but no snacks) - then Airbus 330 Munich to JFK which was quite cramped as to seating even on the aisle. Food barely passed muster (metal cutlery though) as Lufthansa has declined dramatically in their culinary department but again the Flight attendants were magnificent many drink runs and staff courtesy and organization superior to both Swissair and Austrian flown on similar routes in the last months (Austrian has the best food of the 3 airlines but being owned now by Lufthansa that too has declined considerably from a few years ago). The new 747-8 had a quieter flight than most other planes flying transatlantically. Without the inability to book seats earlier than 23 hours before each flight and the very late departure of the flight to Frankfurt from JFK I would rank Lufthansa higher than a 3 - probably an 8 despite uninteresting bland meals.","","","Economy","","3.0","1.0","5.0","2.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Althani","Qatar","2015-01-14","This was my return flight from Paris CDG to DOH via FRA in Business Class the flight from CDG to FRA was on an Airbus A321 was comfortable with prompt efficient service all on time though I was troubled that at check in although I explained to the staff that I had fragile glass ornaments but they refused to put a handle with care stickers on my bags. The portion from Frankfurt to Doha was on an Airbus A330 with the new business class which was very nice and excellent service with wonderful meal selection I really liked the Bavarian Goose. Though the connection time was very short just one hour but all our bags made it through which was also very nice.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","J Stephen","Australia","2014-11-25","JHB-PEN (via SZB). Booked my flight the night prior and it came to about 140 RM for a flight from JB to Penang. Two flights connecting at Subang. The flight attendants were lovely and professional and a snack (water and sweet biscuits) was a welcome addition (not to mention the included baggage). Opted to try Malindo over Air Asia on the last feature. Only problem was due to a slight delay on the JHB-SZB leg I had to rush through Subang airport. They didn't appear to have a transfer option and I was on a 50 min transfer window period. Running 20 minutes late. I had to get out past baggage collection and then back through security again. Luckily no problems. Same crew on the next flight so they get the same compliments as above! Plane appeared quite new although some of the seats recline of their own volition.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","Patrik Nordin","","2006-10-04","Stockholm Bromma to Malmö Sturup. Very friendly cabin crew and good service. This is the only airline in Sweden that serve free meals during domestic flights. The plane were clean and the seats were of standard model. I will fly with Malmö Aviation whenever I go to Stockholm again. Best domestic airline so far.","","","","","","","","","","","","","0"
"malm-aviation","/airline-reviews/malm-aviation","Malmo Aviation customer review","Patrice Cleeren","","2003-08-15","Brussels to Stockholm and return. They land at Bromma very close to the city small and friendly airport. Check-in staff and cabin crew were friendly and helpful. Plane was a BA 146 with 6 in one row instead of 5. Look a little old inside. Nevertheless good value for your money. Cheap fares and drinks and snacks at good prices available on board. We will fly them again when we go back to Sweden.","","","","","","","","","","","","","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Gan Jia Hao","Germany","2015-03-20","Was traveling to KUL-LGK-KUL with MH1430 and MH1447 in economy class. Everything was going smoothly. Refreshments were served since it's just an hour flight. On the returning flight unfortunately the B737-800 was old aircraft so there was no in-flight entertainment. The cabin crews were friendly. They welcomed and thanked every people with their smiles. Definitely will be flying with them next time.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Otfried Keller","Germany","2015-03-17","Took SIN-KUL-PEN-KUL-SIN in February 2015 on Business Class. Each short leg I was served a hot tasty meal with linen napkins I was quite surprised. Very friendly professional staff. Clean cabins and warm Service. I was quite happy. There was no entertainment during the short flight.","","","Business Class","","5.0","4.0","4.0","4.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Jason","United Kingdom","2015-03-17","Flew Bali - KUL (777) and KUL - Krabi - KUL - Bali (737). The 777 cabin is old and dated but the sense of space is unbeatable. I would even prefer it over their 'newer' A330 longhaul business seat. On the three 737 sectors nice comfortable cradle seats with in seat AVOD IFE on two of the three 737 sectors. On the KUL - Bali flight without in seat TV we were given portable IFE players which was unexpected on such a short flight. Crew were excellent - considering that they all would have lost friends and colleagues this is a credit to them. Food was good a choice of three mains on each flight. Would definitely recommend.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","N Rieskamp","Germany","2015-01-14","Trip from Frankfurt to Dublin in Business Class on A319 (no connecting flight). You get what you expect. The weak point is the seating of NEK as its an Economy Class Seat with the middle-Seat blocked. Seat pitch and space are not luxury the recline is ridiculous and it feels somewhat cheap. There is no IFE and no power socket what was not so important on this 110 minutes flight. Nevertheless I would spend the money again as the rest was really ok.","","","Business Class","","9.0","1.0","5.0","5.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hoang Van Hiep","Vietnam","2015-01-11","LH772 FRA-BKK with A340-300 window seat 23 K. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. No complaints at all for Economy Class you can't do much better than that. LH seats seems to be bigger than in the past a little bit harder but more spacious in length. The inflight entertainment is excellent with touch screen 8' monitor quite good quality. The only complain is that it shows the program of December 2014 even we started the trip on the first 2015. The steward promised to check and answer but he never returned.","","","Economy","","9.0","5.0","3.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hoang Van Hiep","Vietnam","2015-01-11","LH779 SIN-FRA with A380 window seat 23 K. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. The C class seat near the window got extra storage on the side and is very convenience. The only problem is the remote control under your arm rest some times you unintentionally hit the remote control and your film stops. I like the A380 very much.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Nur Ku Ayuni","Malaysia","2014-10-31","KBR-SZB-KBR it was my first flight experience. The crew were friendly efficient and helpful. However there was no entertainment at all and the seat was not spacious.","","","Economy","","6.0","2.0","5.0","3.0","1.0","","","3.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","S Kunal","India","2014-10-31","KL to DEL on 22nd Oct. There was a delay of 2 hours because of some unruly passengers. They were taken off the airplane. When it came to lunchtime the Vegetarian food finished however there were still about 15 passengers who wanted that meal. The chief air hostess explained we had 2 options - either take the chicken meal or purchase the noodles. There was only 1 toilet functioning on the flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Peter Moran","Australia","2015-03-17","Reasonable Business Class Product but economy is not as god as other full service airlines. Flew BKK-KUL economy KUL-SYD Business and SYD-KUL-BKK economy. Business was due.to an MH Upgrade bid being accepted. I found the staff in business were friendly and proactive but in economy they can be surly and do not go out of their way at all to be of assistance. Golden Lounge in KUL was large but the food selection was limited despite Malaysia having some excellent dishes. On board the satay was excellent but my chef on call meal was accompanied by very hard vegetables. Dessert had no choice and was not exciting. Wine choice was excellent. The seat is better than economy but the angle made me feel like I always had to prop myself up so thank goodness for the footrest. Economy food was lacklustre and the wine is just palatable. Service not happy no menus and it took more than an hour for drinks to be served on a two hour flight. I did not see the staff come through with water or other drinks once. IFE is OK but it takes some time to get going and the collect the headphones a long time before landing and then show arrival videos. OK for a first time flyer but annoying for more frequent travellers. Overall it was safe online check in 48 hours before flight is good safety not an issue. MH just needs to elevate staff attitudes and encourage a bit more friendliness and the perception of their product will improve even if the hard product does not. Good prices make MH a decent choice but they are not as good as other one world carriers.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Satari","Malaysia","2015-03-17","KUL-LHR MH04 Economy 13th Feb 2015. The flight is slightly delayed for about 30 mins waiting for air traffic controller's authorisation for departure. Cabin is clean and seat is only as comfortable as any economy seat can be. Inflight meal: got a pleasant surprise of satay being served to all economy passengers. Although only a very small portion it is a remarkably nice effort. Both lunch and dinner are adequately proportion edible nice. Seated at 80G the flight attendant in charge of that aisle was excellent. She helped 2 elderly couples who initially were seated in the middle 80E F to empty seats in front for their convenience. Same upbeat moods were also seen in other staff casual chat with passengers including helping some of the passengers in taking pictures. Inflight entertainment is good. Wide selections with both new and old movies all functioning well. Flight overall was smooth. Landing is smooth as always. Arrival is about 30mins late and that is inclusive of 3 circles over London sky due to congestion in Heathrow. Luggage are out by the time I got through the immigration. No damage noted. All in all a very satisfactory journey and glad to see the cabin staff in an upbeat mood. With the price that I got (unbelievably low) it's really a winner.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Riccardo","Italy","2015-01-11","I flew Venice-Frankfurt-Delhi on December 28. Initial flight was supposed to be a day earlier so I missed my connection in FRA and was put on a Lufthansa flight to Delhi rather than Air India which was nice. VCE-FRA was delayed by 2hours and I only managed to make it because FRA-DEL was also delayed. FRA airport although I was there for less than an hour was an atrocious experience. I had to speed like crazy to make the flight and still had to go through security one more time and they were extremely rude unprofessional and in no way understanding. This is surely not Lufthansa's fault but it did ruin my trip. Flight to Delhi was on their A380 which I adore. Leg room was fair food was decent although they only had vegetarian options. FAs were extremely polite and professional and always asked if we wanted any drinks throughout the flight. My issue was mostly related to IFE which was not what I expected from LH. Overly German focused and pretty dull overall. Regardless I surely would fly them again.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Teed","United States","2015-01-11","I flew on the new 747-8 that Lufthansa put into service from LAX to Frankfurt. The cabin was clean and the entertainment system functioned flawlessly. I was seated in coach somewhat in the middle section. The service was prompt and pleasant. Although I don't eat airline food the cabin crew completed service and quickly quietly cleaned it up. The aircraft itself was quiet and the lighting system was much more pleasant (L.E.D.) than the standard type. Overall better than many other transatlantic flights I've made.","","","Economy","","4.0","2.0","1.0","4.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Igor Popovic","Germany","2015-01-05","FRA-DTW and DTW-FRA LH 442 and LH 443. Food: It would be great to have the availability of both food choices when sitting at the back of the plane. I'm sure the person sitting in the first rows of economy class didn't pay more than the person in the back and should have the availability to choose between foods. Seat Comfort: The seatmap shown during the self check-in was not the same as found on the plane. In the seatmap during check-in it was shown that there was no other seat to my right. I ended up sitting in the middle seat.","","","Economy","","8.0","2.0","4.0","3.0","4.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Prabhakaran Prem Kumar","India","2014-10-28","I was supposed to travel with my family from Cochin to KUL on 13th Oct 2014 but I got a call from an airline rep on 12th Oct 8.30 pm saying that our flight has been cancelled due to ""technical issues"" and stated that I could either travel the next night from Cochin or the next morning from Trichy (which is 350 kms away). We had no choice but to choose the flight the next morning from Trichy since we did not want to waste an entire day of our short pre-booked vacation. We reached Trichy airport by 8 am (our flight time was 10.30 am) and that flight was delayed by 3 hours. Never had such a bad experience with any airline before. The plane however was new and had good seats and very good leg room. (Good for a low cost airline). I would have given a positive review if it hadn't been for the cancellation and delay.","","","Economy","","3.0","4.0","2.0","2.0","3.0","","","2.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Chella Ho","Singapore","2014-10-05","My flight was bound from KUL to DPS on 28/9/14 09.20hrs flight. Flight was delayed for 30minutes due to 2 missing passengers and air crew did not make an announcement on the delay. Flight attendant asked for our boarding pass to check through their passenger list and this continued 3 times throughout the 30 minutes. After searching for the 2 missing passengers no one came onboard and the flight departed. Upon reaching our destination we were not given the immigration form so we asked for it. The flight crew came with a Malay declaration form and I told her we need it to be an English version to my surprise she told me its the same I rejected and insisted I needed it to be an English version. So after a good 5 minutes she passed me an English declaration form. Asking politely for a pen she brushed me off by telling me someone had taken her pen and she did not have one at the moment and returned to her business class seat with the remaining crew. Staff were not attentive to passengers needs and crowded in the Business class seating and chatted with the curtain closed. This was the worst inflight service I have come across.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Wong","Malaysia","2015-03-17","Johor Bahru-Kuala Lumpur in Boeing 737-800 and Kuala Lumpur-Guangzhou in Airbus A330-300. Both flights were on- time with fast boarding. The service from flight attendants was great even thought the meal service was delayed due to shortage of crew during my flight to Guangzhou. The refreshments served were just moderate but the meals served were excellent both Nasi Lemak and noodles served with chicken and black pepper sauce. Very comfort seat and various selection in its inflight entertainment system except for some categories. Can get a 5-star service with less money spend would recommend.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A H Ashiblie","Malaysia","2015-03-17","KUL-TPE (21 Feb MH408) and TPE-KUL (28 Feb MH367) with B738. Excellent service by very professional crew on both flights. Excellent food (especially the satay) and wine. Seats definitely comfortable for the 4 hour flight. The Purser on the TPE-KUL flight surprised me with a gift (being a One World Platinum). I look forward to flying MH again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Fox","Australia","2015-01-05","LH1392M Frankfurt - Prague. On time departure bussed to aircraft on remote stand. Efficient and friendly crew and a lovely breakfast served despite the flight being only 40 minutes.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Tydeman","United Kingdom","2015-01-05","Tried to book seats online for our impending journey to Brazil. Spent an age going through all the information and was poised to spend a small fortune on allocated seats and then found I started getting spurious (but in no way informative) error messages referring me to a (German) telephone number. I decided after several attempts to use the Lufthansa webchat and a nice but not very helpful woman took me all the way through the very laborious process only to inform me after all that their website is not compatible with Google Chrome. So my Sister tried it for me on her PC and it failed yet again. Half the population uses Google Chrome! Lufthansa you really need yo try harder than this. Appalling start to our first ever Lufthansa experience. I am rating the airline on the various categories listed here as it won't let me submit a review without doing so.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","3.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Jaiswal Rajat","India","2014-09-06","I travelled from Mumbai to Bali via KL. They offer hot meals on BOM-KUL-BOM sector while only a cracker on KUL - Bali sector. Seat leg clearances are good in economy. However the airline lost my baggage and its been over 10 days and they still haven't bothered to keep me updated! Supposedly the airline has been loosing lot of passengers baggage. Hence I would recommend you not to travel with them.","","","Economy","","4.0","3.0","1.0","2.0","4.0","","","3.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Karamdeep Singh Satwant Singh","Australia","2014-09-06","Flew on August 14 to Delhi in business class. Return flight on 22nd also in business. Outstanding crew very efficient and helpful. Crew were happy for a chat. Food was great with Hagen Daz as ice cream for dessert which was a surprise. They also provided us with hot towel and peanuts for a snack with pre departure drinks. The premium lounge in Delhi airport was basic but comfortable and nice. The seats are comfortable for a 737. Overall will certainly fly Malindo again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Vanron Ngoun","Australia","2015-03-17","MEL-KUL-PNH/BKK-KUL-MEL. My trips were nothing to cheer about and as a strong supporter of MAH for a long time I considered myself as a low-maintenance passenger still I came out of flying with MH very disappointed. Crew members were so-so on their performance. Meal serving time looked like they do a sprint race rushing through to have the job done quickly so they'd time for themselves behind those blinds. There was only one time of drink offering between meal during 7h and 10mins. That soggy roll/sandwich served as breakfast was so pathetic and inedible. It's amazed me how once a five star carrier now becomes the ordinary one. MH please raise your game and don't take your passengers for granted.","","","Economy","","5.0","4.0","1.0","1.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Jarvis","United Kingdom","2015-03-17","LHR-KUL-ADL and return. A380 very quiet and comfortable no problem sleeping meals fine especially the Satay. A330 on the second leg the seating not at the same standard but just about OK for the length of trip. The only problem we encountered was the return KUL-LHR leg delayed by over an hour with no sign of any apology FA were also very poor hardly a smile to be seen and quite abrupt which in my experience is most unusual for MH.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Harston","Serbia","2014-12-31","Lufthansa is getting tired and it shows. I have flown 73 times with Lufthansa in the last 7 years. My flights BEG - FRA - ADDIS (via Jeddah) and return business class were very disappointing. Frankfurt - Addis is a long flight. Old aircraft old tilting seats old films old system unimaginative food no difference on the way back. Crew change in Jeddah swapped one good cheery crew for another.","","","Business Class","","4.0","2.0","5.0","3.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Tushishvili","France","2014-12-31","I had the flight Paris-Tirana-Paris via Munich last month. Lufthansa offers very good European product. Both flights arrived on time and Lufthansa provides nice clean aircraft's with very friendly cabin crew. I am very much pleased with the generous leg room in comparison with low cost companies. This is very much appreciated! In terms of the food I have only one comment since Lufthansa gives sandwiches which used to be very tasty. Now they gave us the cheese sandwich which was full of unidentified cream and mayonnaise. It was so stodgy and unpleasant. I hope that the management will make appropriate actions to distribute healthy simple food in the future. Overall Lufthansa is my first choice and it is recommended without hesitation for European routes.","","","Economy","","8.0","5.0","5.0","2.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Gal","Switzerland","2014-12-31","I felt disappointed on my flight back from Toronto to Frankfurt in August. At the check-in counter I paid an extra fee since my bag was heavier but that was no problem. I asked if I could bring another hand-baggage but the answer was no. I felt ripped off when boarding I saw people with 3-4 bags each one when allowed is 1. And moreover I couldn't put my bag over me but 5-10 meters behind me since there was no place where it was supposed to be because a young couple had 2 backpacks 2 bags and 2 sleeping bags. I spent 1000$ dollars and 150$ more for the fee and I had my worst flight because I was so pissed off. And at the airport I had to take the money at the atm paying commissions because the credit card machine didn't work.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","1.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","N Kenneally","Bangladesh","2014-07-08","I flew from Bangladesh to Thailand via Malaysia. They canceled the outward leg on the day of travel and then the return leg. I had to make my own way to another airport next day (7 hours by bus). On the way back they did help me get an internal flight to my destination airport and a hotel overnight as I had to wait. These cancellations are regular. The aircraft they operate are nice and new. Staff are professional. The food is fine. Inflight entertainment is from a limited selection. One nice feature is that you can charge from a USB socket in your entertainment console. But the amps are very low so you only get a tiny charge.","","","Economy","","3.0","4.0","4.0","3.0","3.0","","","3.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Roland Pertler","Indonesia","2014-07-01","June 26 2014. One-way KUL-DPS in Economy class. Check-in at KLIA 2 was swift but I did check-in online the day before as well. Long lines at Immigration counters. Reminded me of Bali. Boarding call followed on time and our flight left KUL 10 minutes late but we arrived on-time in Bali. Overall nice flight experience. 32 inch seat pitch was comfortable for a tall person like me. Seat reclines and comes with in-seat entertainment. Even offers an USB connection which usually is only available in Business Class. Free meal service was only crackers and water. Other meals and drinks were available for a charge. Would book Malindo Air again.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Y Zulhilmi","Malaysia","2015-03-17","Took MH760 from KUL-SGN on 19th February 2015. I was upgraded to Business Class through MH Upgrade option. Definitely worth the money. The Regional Golden Lounge was superb! The lunch served Chicken Biryani was delicious together with Cappuccino Cake as a dessert. Cabin crew was usual MH top notch friendly staff definitely recommend the MH Upgrade option to experience MH Business Class service. Will always choose MH as preferred airlines to fly with.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Aidil Idzhar Ali","Malaysia","2015-03-09","I am on my 'mileage run' trips in March the first 2 legs was semi-long haul KUL-ICN Return in Business class with MAS MH66 and MH77 on 28 Feb (outbound) and 2-Mar (inbound). Since I only had about 16 hours in Incheon the cabin crew who served on the both flights are the same set of crew. Boarding/Depart/Arrival - Both were on time. Priority boarding for business class pax was observed. It was a full Business Class pax load all 36 seats were filled (MH 66) and 30 pax on MH 67. Generally smooth process. Seat/IFE/Amenities - I reckon the major downside of MAS is the hard product of its Business Class. The flight was on A330-300 aircraft (2-2-2) which was generally mediocre with angled lie flat bed. It may not be everyone's cup of tea but I found it to be comfortable and had a good sleep. I would really recommend that MAS upgrade the quality of its pillow blanket etc especially in terms of the fabric which looked 'very cheap' certainly not luxurious-looking compared to offerings from say Qatar. Having said that they did serve the intended purpose. IFE: Like always I enjoyed the IFE offerings. It may not have the most volume in terms of selection but every time I manage to find something interesting to watch. There was no amenity kit provided on this leg for flight time of 6 hours (another let down) but the amenities provided in its lavatories were adequate for red-eyed flight e.g. shaving kit toothbrushes and scented spray. I think the hard product really needs new/modern make-over even on A330 to remain competitive with other carriers and exudes more of that luxurious taste. Perhaps a Herringbone layout with all aisle access bigger/higher resolution screen with touchpad controller fully lie-flat bed and more luxurious comfort kit offerings? Food - Delicious as always. The Signature Dish - Satay needs no introduction. I ordered Chef-On-Call for both legs of which were delicious (MH66 - Fried Noodles with black paper chicken; MH 67 - Beef Tenderloin with Green Peppercorn). Besides the main Bus Class pax was also served light refreshment such as dessert fresh fruits and Hagen Dasz ice-cream. However due to turbulence on MH66 no hot beverages were served which was quite a let down. Cabin Crew - Genuine smiles I was addressed by name at all times. Crew efficiency was excellent on both flights no long waiting to be served with meals or other ad-hoc requests. What impressed me was the attention to detail that the crew did. Generally I was very satisfied with this trip from all aspects. The main improvement needed is on the hard product offerings even on A330 type of aircraft which are truly a let down given their excellent service of cabin crew/F&B.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tarun Gulati","United States","2014-12-31","I like Lufthansa but increasingly flying through Frankfurt is becoming a nightmare. More often than not the plane is parked on the tarmac vs. at a gate and there are inordinate delays as the busses don't leave till they are absolutely full - if you are travelling first or business and have got off first or had priority boarding - it really makes no difference as you end up waiting in the bus. Also the amount of time that it takes to transfer gates during transit and also go through immigration make it easily one of the worse international hubs now.","","","First Class","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Spiros","Sweden","2014-12-31","ARN-MUC 17 Dec one-way. Full flight on a A320. Service was a bit rushed. Everything was commenced in the first 20 minutes and then nothing only if you ask for it. A small sandwich was served and drinks. Crew were friendly and nice. A standard intra-european flight.","","","Economy","","7.0","5.0","5.0","3.0","1.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Sri Kelana","Malaysia","2014-02-26","Overall an ok flight. KUL-CGK return. Ample legroom seat can be reclined interior calm cabin crew friendly and responsive. IFE working various selection but not that interesting. Check in at KLIA counter was hassle free but not on the way back from Jakarta. There was no clear signage as to where the Malindo check in counter was and the check in process was so slow that we only managed to board our flight during final call. Luckily we didn't miss our flight back. For a 2 hour flight only refreshment given was a mineral water and crackers. You need to purchase a meal.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Radzi Mohamad","Malaysia","2014-02-05","OD1155. PEN-SZB on 3/2/2014 scheduled at 15.20. Delayed to 17.20 and delayed to unconfirmed time. Finally depart after 22.00 but to Langkawi and finally landed KUL at 01.00 instead. Terrible experience.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Curtain","Australia","2015-03-09","Kuala Lumpur to Tokyo 9 February. The best part of the flight was the excellent customer service. Very friendly and professional. The food was quite average. Chicken and vegetables for lunch and the snack towards the end of the flight was a soggy tuna roll. The IFE was quite limited as well. But again it was the excellent flight service that saved the trip for me.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ngoun Van","Australia","2015-03-09","MEL-PNH-MEL. I've flown with MH 5 times in the last 15 months and noticed nothing improved in staff performance and catering Staff looked businesslike not much time to smile and abrupt. Food was so-so and I must admit that soggy roll/sandwich served as breakfast from KUL to MEl was so revolting. Only once or twice were drinks served between meals for the whole 7 hour flight. MH is now just a bit above budget carriers that means well below par for an airline that used to be 5 star. Still I'll continue to fly them because of their competitive price.","","","Economy","","6.0","4.0","2.0","2.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tarafino Pascal","Luxembourg","2015-03-09","AMS-KUL MH019. KUL-MNL MH806. MNL-KUL MH803. KUL-AMS MH016. The trip was all in all good but it seems that the seats in economy 777 are getting worse in comfort - very hard. They need to refurbish economy class. The crew were polite and very helpful.","","","Economy","","8.0","1.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Simon Aleksander","Poland","2014-12-31","Flight LH475 from Montreal to Munich on 12/12/2014. A bit delayed due to late arrival of the aircraft from Munich however the delay was almost made up in Munich what allowed me to catch the connecting flight. Appreciate the upgrade to Business Class as Gold Star Alliance member - service great as usual no any problems. Recommend LH for long haul flights - even in the Economy Class the seat is quite comfortable and passenger safety and satisfaction is always of top priority.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","John Vollbrecht","United States","2014-12-31","December 2 2014 from Dulles flight 419. Destination was Frankfurt Germany. Upgraded on the return flight which was Frankfurt to Dulles on Lufthansa 418 on December 13 2014. Lufthansa has always been our preferred carrier but the new seating in economy was on the verge of intolerable. The way the seat attaches to the floor greatly limits what you can carry on there is no foot room. Knee room to the next row is minimal especially if the person in the seat in front leans back. The seats are narrow and not comfortable. They are squeezed together so much that the seat pocket in front of you can barely hold one bottle of water. Food has greatly degraded over the past few years. I feel degraded by being in economy class. It is insulting to pay for such a horribly uncomfortable trip. I felt like baggage being crammed into the baggage hold and that I had no value as a customer. Our return flight was much better as we unhappily upgraded to economy plus but we greatly resented being forced to pay more money just to have a seat that was adequate for an overseas flight.","","","Economy","","4.0","1.0","4.0","2.0","2.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","N Kohut","United States","2014-12-31","Flight Munich - Washington (LH414). Great seat big TV screen modern and easy to use controls nice materials everywhere. The seat was comfortable and roomy (I was in the window seat). Entertainment was good. Food was also good and a fair choice. Plenty of beverages. Crew was wonderful flight attendants were attentive and friendly. The only thing I would recommend - some more privacy. But overall I had a very good experience.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Nurul Ali","Malaysia","2014-01-16","KUL-DEL on economy and DEL-KUL on business. Overall a good flight although I think the economy seats are great in terms of legroom but the chair was way uncomfortable even though they do have slight reclining. Food choices aren't great on economy as expected due to budget airline but flight attendants are extremely warm and helpful. They should think about giving the passengers on economy a blanket and small pillow too.","","","Economy","","7.0","2.0","5.0","3.0","4.0","","","3.0","0"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Sharon Lian","Malaysia","2014-01-06","Trip was a breeze. Staff friendly. There were screens but could not access because no head/earphones provided. It would be good to inform passengers to bring their own. Food and beverages could be better with better selection of snacks.","","","Economy","","8.0","4.0","4.0","2.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Coach","Australia","2015-03-04","Travelled from DPS to BKK via KUL. Flew on 777 and 737. Good clean planes but what stood out was the service from the flight attendants. They were very friendly and the service was excellent. All in all it was a great experience.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Bennetts","Australia","2015-03-04","ADL-KUL-PNH and return. Outbound ADL-KUL the crew were very ordinary. Plane was only half full but flight attendants rushed through drinks and meal service to hide for the for the majority of the flight. Meals were virtually thrown at the passengers. KUL-PNH was better but crew did their job-no more. Legroom was extremely tight. Return sectors were better but standards no match for rival airlines.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Egbert Schroeer","United States","2014-12-31","LH491 LH431. Whenever we fly between Germany and the US we fly Lufthansa. The seat comfort in Economy class seats is a pain. Business or First Class I can recommend without hesitation. The service is always excellent and I always enjoyed that! We had the seats at the emergency exit which we take if we have to fly Economy as Senator without extra charge as a standard passenger with extra charge. The space you have in this seat is limited the only plus is the leg room but people who try to go to the bathroom step into it hit your legs etc. Wondering why there is no Economy Plus as an option.","","","Economy","","6.0","1.0","5.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Fink Erich","Germany","2014-12-31","Flight LH444 from FRA to ATL booked in ECO because our company travel policy does not allow Business but operational upgrade to C (based on my status as LH-Senastor) because the main cabine was full and C not even 50 % occupied. Plane was equipped with the new business class seats I like them very much. The food was excellent and the wine selection very nice. All in all I had a very relaxed flight and arrived in Atlanta right on time.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Zulkhairul Naim","Malaysia","2014-01-03","KUL-BKI-KUL. Checked in with not many problems even on a busy morning in the main terminal of KLIA. Plane was on time and almost full. Meals were served 30 minutes after take off which was only mineral water and a bun for a 2.5 hour flight. Service was fair but not very welcoming. FA's lacked smiles and were robotic. Very limited IFE selection. Overall I will use them again.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","P Wong","Malaysia","2014-01-02","JHB-KUL-JHB with the new Boeing 737-900ER. Seat was comfortable and a good legroom. Flight attendant was moderate and provided only biscuits and mineral water but enough for short-haul flight. IFE was good while without many choice compare to other airlines. In just RM198 for round trip I can get these service and also 15kg free check-in baggage. Would recommend.","","","Economy","","10.0","5.0","4.0","3.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lim Wong","Australia","2015-03-04","Flew MEL-KUL return on MH146 and MH147 on A333. First time flown was not disappointed with anything major apart from the fact that the return flight was delayed for about an hour. The food was fine. The entertainment system was okay apart from the slightly slow speed but I kind of expected it. I liked how there was an online option for reading the inflight magazine which was very detailed. I wouldn't hesitate about booking with MH again.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Chia Eu Jin","Malaysia","2015-03-04","My recent flight from KL to Bali and return was the worst I had taken with MAS. The crew service was so bad that I felt like I was a burden to airline. The food onboard consist of a bun and what l was told was chicken on a 3 hour flight and on the return flight a snack sized chicken with potatoes (at least it was a hot meal). What happened to the warm buns with butter served with a side salad and a dessert which MAS used to give even on a 2 hour flight? In addition technical glitches on the seat display screen showed that we were flying across Eastern Europe when we were flying across Indonesia. On the way back the distance from location was displayed at 1145 KM from destination for the entirety of the flight. The seat was constantly in a reclining position even after many attempts to straighten it (please look into fixing seat 16A flight no. MH 714 25th Feb 2015).","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Thumm","Germany","2014-12-22","LH431. Whenever I fly between Germany and the US I try to fly Lufthansa. Even if one feels that Lufthansa cuts cost it is still better than flying one of the American airlines who typically use old airplanes don't even offer wine or beer any longer and have terrible food. Lufthansa finally uses upgraded planes between Chicago and Frankfurt which they didn't for quite a while (no idea why). However the seat comfort (no lumbar support at all) and especially the space between Economy class seats definitely declined or respectively shrunk within the last 7 years. It's a pain to get into these Economy class seats if one is just little bit taller not to mention having a careless passenger upfront of you who rams his seat into your knees without hesitation. The service at Lufthansa is always excellent and I always enjoyed that! Also the food is good and they still offer wine and beer.","","","Economy","","8.0","2.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Althani","Qatar","2014-12-22","I flew from Doha to Paris connecting in Frankfurt the brand new product with the slightly angled flat bed seats was offered on this A330-300 on the Doha to Frankfurt sector but I was told that not all flights on this route have the new product the seats are comfortable in the sitting and reclining position but not long enough for me when it is turned into a bed. The foot rest was very narrow the IFE screen was big but the movie and TV selection was not too big. Food was good and the portions where generous I enjoyed the crepe for breakfast no amenity kit was offered. Flight attendants were professional when needed they were present but otherwise they did not bother you when watching a TV program or a movie as does happen on other airlines. The flight from Frankfurt to Paris was on time comfortable and all our bags came through.","","","Business Class","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Adree Farhan bin Adam","Malaysia","2013-12-04","KCH-KUL. Seat was comfortable good legroom. Crew service was nothing special. Service was pretty slow. Only 2 cabin crew in economy class section. Very poor service compared to my previous flight. IFE was good with a lot of choices.","","","Economy","","6.0","5.0","3.0","2.0","5.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","A Mowla","Bangladesh","2013-11-21","OD 161 DAC-KUL 31 Oct 2013. OD 162 KUL-DAC 6 Nov 2013. Check-in was a breeze. Brand new Boeing 737-900 ER aircraft with very attentive FAs. You can buy a hot meal just for a few ringgits. Overall impression: Very good.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Alex","Malaysia","2015-02-24","London-Kuala Lumpur. Check-in through business class check-in due to oneworld membership. Very fast check-in. Flight was on an airbus A380. Flight was delayed by 1 hour due to 'late arrival from Kuala Lumpur'. Boarding was fast and efficient. Extremely big plane and seats were very big compared to MAS and Qatar's A330 seats. Food was served twice with snacks in-between. The first meal 'lasagne' wasn't that nice. The second meal 'fried mee' was extremely delicious. Drink and snacks were served frequently. Crew members were extremely friendly. Entertainment was extremely good. Arrived kl 50 minutes late. Overall extremely good flight. Will fly again with MAS.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Cowan","United Kingdom","2015-02-24","First time on MAS for a long time Jakarta to London via KL. First flight was bang on time newish looking aircraft with good seats decent IFE and nice food. The long haul flight to London was pretty good when we eventually boarded it as it was delayed 15 hours due to a technical fault. The ground staff were quick to organise hotels for everyone but were completely clueless when trying to rebook me and various other stranded business class passengers onto other carriers as an alternative - given that this was at MAS's base this stretched credulity. Once onboard the A380 to LHR the standard of the product remained as good as the first flight albeit with even more room and a decent proper flat bed seat (which was a lot comfier that its conventional appearance suggested). It's a shame that the management of the delay put a major downer on what otherwise was a good experience MAS could do with a few lucky breaks at the moment and it feels as if they shot themselves in the foot here.","","","Business Class","","7.0","4.0","2.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jens Praet","Italy","2014-12-22","Flight LH797 (Dec 11 2014) from Hong Kong to Frankfurt in economy class I don't have a frequent flyer status (yet) however I try to be loyal to one company. New Boeing 747-8 in economy - you get what you paid for I always say - but due to my unpleasant experience below some observations that should be taken into consideration. Seats are extremely uncomfortable and the given space on the 747-8 feels incredibly cramped - Lufthansa's smaller airplanes are controversially far more spacious - I get they want to squeeze in as many passengers on the plane but on a +12 hrs flight you don't want to feel like a sardine in a can! Hostesses not attentive in general. In the future I will rather fly with Lufthansa's sister company Swiss Airlines which I personally find of a much better service.","","","Economy","","2.0","1.0","1.0","2.0","4.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Weissig Thomas","Germany","2014-12-22","LH 419: I really enjoy traveling with Lufthansa for business I travel first or business class with my family we normally travel economy class. I really must say that I get the impression that economy is getting tighter with the years. The airlines offer much more space. Business and first I can recommend without hesitation.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","3.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Muhammad Ezril","Malaysia","2013-09-22","KUL-PEN. Overall ok compared to other competitors. Check in was smooth new fleet they give priority for travelers with small children first in KLIA but not on our return flight in Penang airport. Unfortunately we already pre-booked seats and paid RM5.00 for each seat but at check in they gave us different seats. Luckily we were given seats on the first row for economy class with extra leg room. Boarding time a bit delayed. Overall quite satisfied inflight service - excellent.","","","Economy","","4.0","4.0","2.0","2.0","3.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","M Ahmad","Malaysia","2013-08-19","An ok flight with them flew on OD1158 from Subang Skypark (SZB) to Penang Int'l (PEN) using their brand new ATR72-600. Nice check in agent in Subang and excellent cabin condition. The flight took one hour and they served water and fruit cake slices for that short duration of flight. Cabin crew a little bit inexperienced we can tell that. other than that nice flight. Will be flying with their B737-900ER to Kuching next week and looking forward to that.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Amral Bakri","Malaysia","2015-02-24","I flew back from holidays on Malaysia Airlines MH21 from CDG to KUL on Business in early January. Overall is fantastic and we had great food from Paris until KLIA. Seating on the Airbus A380 was great but my daughters seat was not working well and she did not enjoy her trip home. Services from the stewardesses and flight manager were fantastic as expected from Malaysia Airlines but some improvements are badly needed especially no toiletries bag provided anymore on Business Class.","","","Business Class","","6.0","4.0","5.0","5.0","5.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","McWatt John","United Kingdom","2015-02-18","Travelled recently to New Zealand with my wife to visit our son. The flights out and back were with Malaysia Airlines. The flights out from LHR to KL and from KL to Auckland were not exactly the best we have experienced. The service on board during both flights was average and did not reflect the friendliness with which Malaysia is renowned. The staff seemed intent on serving drinks and food as fast as they could and ignored reasonable requests for additional items such as water not only from us but other passengers as well. The food served up was pretty poor and certainly did not reflect the style or quality expected of Richard Corrigan the airlines named chef. To add insult to injury when we arrived in Auckland our luggage apparently was still in LHR we eventually received them 5 days later. Our return flights this time from Auckland to KL and KL to Amsterdam were no better and we rated the food on offer as being worse than the outbound flights. Indeed neither of us could eat anything on the KL to Amsterdam flight as it was almost inedible. The service was marginally better than the outgoing flights however still fell short of what we had expected. When we queried the delayed luggage at Auckland prior to the return flights we were simply passed off with various excuses. Indeed the contact numbers we were given somewhat reluctantly were useless as they only connected to ticket offices and the staff in these locations (presume LHR) were incapable of offering any help or alternative contact numbers as they tended to hang up on our calls.","","","Economy","","1.0","4.0","1.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Gnanadesikan","United States","2014-12-22","I flew LH 419 on Dec 4th from Washington DC to Frankfurt Germany. The seats in the first class cabin were excellent. The service was excellent and the meal including the wine choices were superb. It is easier to get some sleep with the flat bed seats. I have traveled extensively with Lufthansa since 1991.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Fueglister Daniel","Switzerland","2014-12-22","LH491. Airline and its service were very good for the price paid. Aircraft was renewed in economy (seats TV) which was very good. Food comparable to other European carriers.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Adree Farhan bin Adam","Malaysia","2013-08-12","KCH-KUL. On 13/8/2013 second time experience with this airline which was better than previous flight. Seat comfortable as usual. Good legroom. Better cabin crew service very friendly with smiles and efficiency. ICE had a lot of choices. Highly recommended. Would fly this airline again.","","","Economy","","5.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Adree Farhan bin Adam","Malaysia","2013-08-04","KUL-KCH. 3 August 2013. My first experience with this airline. Very good experience. A very comfortable seat with good legroom. Better than Malaysia Airlines narrow body aircarft. Their service was not very professional quite robotic lack of smiles and poor English. Catering was nothing special just a bottle of water and a sandwich. Good variety of inflight entertainment. What makes me like this airlines is the interior design especially the mood lighting sky interior. Very calm and enjoyable. Just like a full service carrier. Highly recommended. Would fly this airline again.","","","Economy","","7.0","5.0","3.0","3.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","John Cobos","Malaysia","2015-02-18","I'm a regular business class traveler. Traveled with MH from Hong Kong to Kuching on business class. Plane was a 737-800. Seat wise acceptable with 2x2 configuration. As I was travelling from Hong Kong I used the Cathay lounge instead. I used the golden lounge at Kota Kinabalu airport I was in BKI waiting for the next connecting flight the golden lounge was acceptable being a domestic golden lounge. No alcohol is offered with normal fare buffet like few curries some not very attractive sandwich etc. Business class was unfortunately unappealing among seated the FA did not come and greet me by my name. The seat was not cleaned throughout with few left over plastics scattered all over the place. Proper newspaper was not provided in the seat. Proper menu was not provided. FA came and ask to collect order without proper mentioning of what was available. Usually hot towel was provided not cold towel was provided instead. Pay attention to details was largely missing for eg packaged butter was used instead. FA was friendly but lack of their enthusiasm about their job. This is not a proper business class offering it is becoming more like premium economy class instead. Malaysia Airlines if you are reading this what is heck is going on with you?","","","Business Class","","5.0","4.0","3.0","2.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Palmer Glen","Australia","2015-02-18","Feb 2015 flew business class PER-KUL MH126 A333 KUL-KBI MH2640 B737-800. KBI-PER MH0121 B737-800. I hadn't flown with Malaysian since around 2009 and over the years there has been a noticeable drop in service. I used to rate MAS right up there with Singapore and Cathay but that has changed. Those little toiletries bags are no longer issued in any shape or form and as another reviewer noted the magazines and literature is tattered and worn. Indeed as we descended into Perth the Stewardess scrambled around the seats collecting the menus for re-use. I am guessing they were for reuse because as I read mine on the flight I thought it looked a bit dog eared and worn. The cabin service on all flights had one modus operandi and that was that the cabin crew would get the food service done as soon as possible and then draw all galley curtains so they can doze or chat for the duration. Cabin attendance and presence on all sectors was woeful. I recalled my past flights with MAS had the cabin crew were almost graceful as they went about their business however now they seem to be in a rush and they really should be wearing joggers so they can run around the cabin. The service was simply awful. To highlight this point on the KUL-BKI sector I boarded the aircraft to find a rubbish bag sitting on my chair where the cabin had been cleaned by the ground crew but they had forgotten to take the rubbish bag. I handed it to the attendant and she simply smiled and said ""Thank you sir"" like it was a gift. When I sat in my chair it kept reclining backwards and would not remain upright so I called the same attendant and pointed out that the seat was broken. ""Yes Sir we know this because it is reported in our flight maintenance log"". So why would you put a passenger in a broken seat? More to the point there were spare seats available so I moved but the crew should have blocked that seat and redistributed pax automatically. On the A333 the business class seats are as you would expect but there are better on other airlines however the B737-800 business seats are the old style barber chairs and are simply wider and all manually activated. This decline in service and product has been obviously happening over a period of time and I feel MAS is on the decline. I won't be flying with them again if I can avoid it.","","","Business Class","","3.0","1.0","1.0","2.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G I Gallagher","United Kingdom","2014-12-22","Paid for a full priced business flight from Frankfurt to Cairo and got stuck on a plane with economy seats no inflight entertainment whatsoever (I'm giving it one star because there's no option for zero no magazines except for Newsweek and Time no English language newspapers in short I will be avoiding Lufthansa in the future! Even if they downsize for any particular reason on a route without giving the discount why not have iPads with movies?","","","Business Class","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tercon Bojan","Singapore","2014-12-22","I adore Lufthansa's short-haul business class product. On this short 90 min flight from Munich to Amsterdam onboard an Embraer E90 the service was friendly yet professional the seat very comfortable and the food superb! The presentation is sophisticated and the quality excellent.","","","Business Class","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Bassoli Denisley","United States","2014-12-22","Flight LH 490 from Frankfurt to Seattle Dec/5th/2014. The First Class lounge was a very good a first class service in full - reception attendants and attention breakfast food seating space for working Wi-Fi. Passport control was taken care and being driven to the gate was a nice touch. Inflight very relaxing courteous attendants continued and food were really first class quality and quantity wise. Flight entertainment could be slight better real bed was excellent working room as well. Maybe bigger pillows would complement. All in all excellent first class.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","S Khalid","Malaysia","2013-07-31","Flight was comfortable though a 3 hour delay from Kuching to Kuala Lumpur. The snack and drinks were a welcome gesture only hope the water portion could be bigger. The seats was comfy though the flight attendants need to be trained further in assisting people whom require help with overhead baggage.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Patrick Tan","Malaysia","2013-06-28","KUL to KCH. A relatively new airline operating with Boeing's new B737-900ER fleet. I had to be at the airport 2 hours earlier as online check-in was still unavailable. Flight was delayed for about 30 minutes and no announcement on the delay was made. Cabin crews were notably new and rather inexperienced. They can certainly improve on the aspect of professionalism and communication skills when serving passengers. Inflight entertainment is available with a personal TV on each seat. Understandably a low cost airline but in some ways it does not seem to be 'low cost'.","","","Economy","","9.0","5.0","4.0","3.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A D Storey","United States","2015-02-18","HKG-KUL-BOM. B737 from Hong Kong and B777 to Mumbai. 737 seats are comfortable and sufficient for the sector. B777 seats are totally outdated and need to be replaced. Food drinks and crew were great on all flights. First class lounge in KL is quiet and well served by staff. Malaysian are making an effort to recover from the horrors of last year.","","","Business Class","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lee Stephen","New Zealand","2015-02-18","SIN-KUL on MH608. Travelled Business Class SIN-KUL-AKL. Poor selection of food at Lounge on KLIA magazines etc in seat holder dirty and placed any old how. No menu - air crew just came around asking each person if they wanted the beef or chicken dish. Preordered meal had to be handed back as it was inedible. Staff lacked any sense of customer service. Cabin looking tired. Just received the Malaysian Airlines ENRICH membership card upon return home - it went straight into the bin as I will never be flying Malaysian again.","","","Business Class","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ayman Ilham","United Kingdom","2014-12-22","Had 2 flights MAN-MUC-RUH on 13th December 2014. First flight was LH-2501 from Manchester to Munich in an Airbus A321. No entertainment screens but this was only a two hour flight so I didn't mind. However the staff service was excellent and I got served a decent sandwich plus coffee and coke. Seats were okay for the short flight. Transferred at Munich Airport which was very neat and clean with a good bus ride from the plane to the terminal. The next flight LH-608 from Munich to Riyadh in an Airbus A330 (five hours) was the real deal! Seats weren't exactly the most comfortable out of all planes I've been on but it was good enough! Entertainment screens were quite unresponsive and not much of my interest but I have my iPod so I didn't mind. Managed to watch 2 episodes of Big Bang Theory and my sister watched Harry Potter (she was really happy that there were 5 Harry Potter movies available on the flight). Again excellent staff service (they smiled a lot for an added bonus) and I was surprised to get a really tasty meal (with Halal meat). Really well done for a non-middle-eastern airline! I felt completely relaxed throughout the flight!","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Z Culig","Austria","2014-12-22","LH 997 AMS-FRA service was much better compared to other European airlines on a short flight. Snack was served and drinks offered two times. Crew very professional and helpful. Flight was on time and it seems that Lufthansa improved considerably after some criticisms published 2 years ago.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Heinemann","United States","2014-12-22","One of the tightest seat pitches I've seen on a long-haul flight (Premium Economy not offered on this route). Cabin constantly too cold. Crew was relaxed and friendly at the beginning but less so at the end. Food a very mixed bag. No sleeping masks or any other give aways. Only upside: Entertainment system of the slightly better version without this clunky old-school remote control but a decent touch screen. On arrival we had a tarmac position (at Munich!) and had to take buses to get to the terminal something that feels odd on a long-haul flight.","","","Economy","","5.0","2.0","3.0","3.0","4.0","","","3.0","0"
"mango","/airline-reviews/mango","Mango Airlines customer review","David Viljoen","Thailand","2015-07-08","I was very impressed with my recent experience on Mango Airlines. While it was nothing out of the ordinary, the ordinary was done very well. Having traveled for 24 hours in the days preceding this flight I was not looking forward to it. Boarding and departure was on time. In fact, boarding was done from two entrances, so very efficient. We landed 5 minutes ahead of schedule in very difficult landing conditions. A very good landing under the circumstances. Pilots were very communicative and jovial. Nice seat pitch gave me some extra leg room (I am 6'4'') from what I am used to, service was fine. I was very impressed with the safety briefing we got (we have an infant). I actually learned something about the brace position while carrying an infant. Not mentioned by any of the airlines I have traveled with previously. Cabin pressure and cleanliness was excellent. The flight seemed to be over in no time, I got off the plane in a good mood. All in all a pleasant experience.","Boeing 737-800","FamilyLeisure","Economy","Johannesburg to Port Elizabeth","8.0","4.0","4.0","","","3.0","","3.0","1"
"malindo-air","/airline-reviews/malindo-air","Malindo Air customer review","Mohd Noor Muhammad Amir","Malaysia","2013-06-21","KUL-KCH-KUL my flight was excellent with smooth check in large legroom free snack and the best is we departed from the main airport KLIA. Keep it up Malindo Air.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","David Etchel","United Kingdom","2015-02-18","It is with a very heavy heart that after travelling with Malaysian Airlines for over 20 years on a twice a year basis and enjoying the wonderful cabin servicing they offer I have to write this report. On boarding from LHR in the upper deck I asked the hostess if she could put my bag in overhead locker as I had wrist splints on for Arthritis I was amazed that she pointed to my wife and demanded why she would not do it. At 5 ft my wife could not reach the locker so reluctantly she put the case up for me. Thus began a very miserable flight. Cabin crew did not serve hot drinks throughout the 12 hour flight only on demand then reluctantly. Food was OK but served with a miserable attitude by all the crew. This sort of attitude shown by the crew will not help an ailing airline. Come on Malaysian get your act together and serve those who are willing to keep loyal to you.","","","Economy","","8.0","4.0","1.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Roy Set","Taiwan","2015-02-18","MH 367 TPE-KUL on 4 Feb. Using the B738 with new Boeing interior. Flights on time. Food delicious and good enough portion. I was very enjoy the flight for over 4 hours flight. Good inflight entertainment and the cabin crew serve in professionally. Overall is excellent and I will support and fly with MH again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Toljan","United States","2014-12-22","I took a flight from Boston to Munich. As it is quite common with this airline the plane was in impeccable condition and practically new however the space - or lack thereof - in economy class is a bit extreme. I think the German engineers went overboard and squeezed a few too many rows into that bird. My inflight entertainment system worked fine but my wife's next to me didn't. The flight attendant told her 2 or 3 times that she would look into it and reboot the system but then she never did. Nothing major but a little more attention would have been nice.","","","Economy","","7.0","2.0","4.0","5.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Borg","Norway","2014-12-18","Oslo-Munich-Berlin / Berlin-Frankfurt-Oslo. Convenient schedules good and efficient service almost throughout. It was worth the premium over flying with another company. The boarding at Munich was the only thing that could have been better - the flight was delayed by about 30 minutes and boarding was somewhat chaotic. Definitely looking forward to my next Lufthansa flights.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","A Gill","South Africa","2015-02-12","I travelled from Johannesburg to Cape Town last year on Kulula.com and could not believe how uncomfortable their seats were and the lack of legroom was terrible. I decided to try Mango to Cape Town on the 1st February and was amazed at the legroom! Fantastic and they will certainly get my business from now!","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","L Mathenjwa","South Africa","2014-09-17","Flight JE271 from Johannesburg to Durban on 12 September 2014 scheduled to depart at 19.40 was delayed to 21.20 without any notification even though Mango staff claim to have notified passengers of the delay. My return trip from Durban to Johannesburg will be my last Mango flight. To think that I went to the airport rushing so that I get there on time and only to find out at 18.35 that I am going to be stuck at the airport for close to 2 hours was not an exciting feeling.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Wong Sean","Malaysia","2015-02-18","I flew from Seoul (ICN) to Kuala Lumpur (KUL) on an A330. Flight was delayed 1 hour but it didn't matter so much since we arrived at gate 30-40 mins before boarding and everything just seemed normal to me. Seat was very comfortable and food was not too bad. The touch screen wasn't working very well but still there were some good movies to watch. Staff were very kind although some were wearing too much makeup. The toilet was very clean. I would definitely fly with MAS again.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","W Rayson","Malaysia","2015-02-18","KL - Auckland return flight in economy. I chose MAS because it was the only direct flight from Malaysia to Auckland and of course the cheap promotion fares. Checked in process was smooth and flight boarding on time. I couldn't believe when I stepped into the plane because it was a really old Boeing model and the floor looked dirty. Seats was just OK and I couldn't sleep for whole night. The inflight entertainment was OK but the screen was so small old and not clear. KL to Auckland - most of the staff were unfriendly. Maybe because of the midnight flight where they can't sleep hence in the bad mood? They seldom walked around with water. However Auckland - KL the staff were efficient and friendly. Plane looked better and not as old like the Boeing flight from KL to Auckland. Food and beverages were good.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Zhang Luke","Indonesia","2015-02-18","CGK-KUL-HKG on 5 February. The first leg was on a 737-800 new aircraft with quite decent IFE. Staff were fine with fair service. One thing to note is the cleanliness. The aircraft is brand new but it seems to be a lack of maintenance for the interior. 2nd leg flight was using the 777-200 MH72. It seemed aged but surprisingly the seat is more comfortable and legroom was spacious. Served lunch and offered drinks generously by the female FA. Unfortunately the other male flight attendant was not friendly at all.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Jakab","Germany","2014-12-18","LH456. Had the opportunity to fly LH456 from Frankfurt to Los Angeles in Economy (normally I fly business). Was impressed by the overall high standard (the new B-747 I guess) and inflight entertainment is top of the tops. Small disappointment in food and beverage: Food: overall quality good chicken run out two rows before us so pasta only choice. In addition I do not understand why proper bread is not served instead of this white thing that resembles bad quality (Germany has good bread) Beverage: fail to understand why you get 2nd rate prosecco / sparkling and wines. Furthermore non-alcoholic beer was not available on flight. That is cost-saving on the wrong level in my opinion.","","","Economy","","8.0","3.0","4.0","2.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Rebecca Ehrenwirth","Germany","2014-12-10","Unfortunately the crew on this flight was neither very friendly nor attentive. One of the stewards didn't want to talk he just indicated questions by nodding. The flight was not completely full but the crew seemed to be strained - maybe due to problems with the entertainment system - so that they only seemed to care for the guest who couldn't use the entertainment. I am used to a much better service provided by Lufthansa - my last flight to NY in September this year for example was one of the best flights I ever experienced - the crew was very attentive the purser introduced herself to me and offered me another seat. They even brought me food from the business class. I'm not expecting this for every flight but I expect the crew to be friendly and attentive.","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","U Salwender","United States","2014-12-10","LAX/FRA/LAX. 1 of 11 Lufthansa flights in the last 18 months. Some of which were affected by their relentless strikes. I found it to be hit or miss depending on cabin crew. The planes are always clean but never comfortable. The food is always there but can be an insult to taste buds. My last flight was cancelled due to them having a pilot strike. Didn't get that message until a day after which by then was irrelevant. I went to a Lufthansa counter at Cologne airport to get help. Their helpline was hopelessly backed up. The flight crew on both legs of my trip seemed arrogant and unresponsive. I missed the beverage service as I was looking out the window - the flight attendant was one row forward by the time I noticed her and simply ignored my attempts to get her attention. They charge legacy rates for substandard service. I will more than likely shop for other airlines for future trips making sure it isn't a Lufthansa code share.","","","Economy","","2.0","1.0","1.0","2.0","3.0","","","1.0","0"
"mango","/airline-reviews/mango","Mango Airlines customer review","Derek Salter","South Africa","2014-06-25","JNB to CPT. Easy check in. Able to pre-seat online. Very comfortable seats on a new plane with good leg room. Seats do not recline but the extra space makes up for that especially on a short 2hr flight. Staff helpful and variety of snacks to purchase. Arrived 15 mins early.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Lize Maritz","South Africa","2014-06-08","Just flew from Cape Town to Lanseria - a very enjoyable experience. The Captain kept us updated about the towns and geographical landmarks we were crossing and he gave the impression that he was happy to be flying us to our destination. 5 stars Mango!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lee Stephen","New Zealand","2015-02-18","MH131 Jan 31 2015. Travelled Business Class SIN-KUL-AKL. Poor selection of food at Lounge on KLIA magazines etc in seat holder dirty and placed any old how. No menu - air crew just came around asking each person if they wanted the beef or chicken dish. Preordered meal had to be handed back as it was inedible. Staff lacked any sense of customer service. Cabin looking tired. Just received the Malaysian Airlines ENRICH membership card upon return home - it went straight into the bin as I will never be flying Malaysian again.","","","Business Class","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Chris Bandong","Singapore","2015-02-12","MH 624/804 Dec 20 2014. SIN-KUL-MNL and MNL-KUL-SIN. My only complaint is the very slow check-in service in NAIA Terminal 1 took us 1 hr in the line.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hessing Frank","Germany","2014-12-10","LH 465 from Orlando to Frankfurt on Nov 9th 2014. Despite their marketing campaign on many Lufthansa flights to the US and elsewhere there are still the old business class seats installed. I was on the Orlando - Frankfurt flight. Those seats are not good. Hard not good for sleeping not 180 degree flat but an inclined S form. Other airlines offer a much better business class for less money and on my next US flight I will definitely choose another airline if I find out that the airplane has the old seats. Lufthansa tickets in business class are generally high priced. so I would expect 180 degree seats. Service staff though is very well trained professional and food quality is good.","","","Business Class","","4.0","1.0","5.0","4.0","3.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Epple Frank","Germany","2014-12-10","STR-FRA-GIG and GRU-MUC (business) -STR. STR-FRA very long bus transport from parking area to terminal. Long walk in FRA to terminal C nice lounge for waiting until boarding. Flight to GIG on 744 acceptable seating comfort. Food and drink offered were ok for economy. GRU-MUC on A346 in Business good food good service seat not that comfortable this time - still some hours of rest. IFE some nice films but very limited selection. Final leg MUC-STR very limited space in overhead bins - not even room for my hand luggage backpack. Luggage arrived one day later as it hadn't made connection in GRU.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","B Stauffer","Switzerland","2014-06-02","JE352 and JE359. Although this is a low-cost airline (you pay for everything) the seat pitch is the best I have experienced in coach class. By the way if you want to recline the lever is under the seat.","","","Economy","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Derek H Salter","South Africa","2013-12-29","Travelled from OR Tambo to Cape Town - on afternoon of 22 Dec. Very full flight. new plane comfortable seats with plenty of leg room. On time arrival. Bags arrived quickly. Good competent service - just what is needed from a budget airline.","","","Economy","","10.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lee Stephen","New Zealand","2015-02-12","Flew MH 131 KUL-AKL Business Class on Jan 31 on B 777-200. First time flying Business Class on MH. Appalled by overall experience. The only positive aspect of the experience was the seat which was reasonably comfortable (even if not 180 degree lie flat). Warning signs started a few days earlier when attempted to book a meal online through Chef-on-Call service. Unable to do so due to maintenance issues had to call MH Contact Centre. Golden Lounge at KLIA had adequate seating but poor selection of food staff did not greet you personally upon being seated in business class cabin as I had come to expect with many other airlines on Business Class magazines on pocket of front seat dishevelled and looked dirty no food menu - cabin staff came around asking if you would like the lamb or the fish (with no further description offered - this occurred for both meals served during the flight) the meat dish I had pre-ordered had to be returned as it was inedible. A cloth serviette was place on your tray and a clothe serviette containing cutlery was then given to you prior to being served your meal - ie there was no laying of the table for you. Staff seemed hurried and uncaring. Cabin looked tired with threadbare carpet. IFE substandard. MH Enrich Loyalty Card going in the bin - as I won't be flying MH again.","","","Business Class","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Anwar","Malaysia","2015-02-12","KUL-HKG-KUL on MH72 and MH73. Both legs flown by MH's 20 year workhorse 772s. Didn't think too much of the supposed loud engine noise seen in some of the comments here. Prefer these older 772 seats with MH rather than the new ones installed in their 388s and 738s as they have more legroom pitch and comfort. Plane interior (seat pockets galleys toilets etc.) were quite clean well maintained and in good working order. FAs were quite friendly and helpful on both legs. Drinks served every hour with meal and snacks served throughout the 3+ hour flight. Only slight comment would be about the IFEs on the 772s. Smaller and dated screen compared to the newer MH planes but functions just as well as the new systems.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tercon Bojan","Singapore","2014-12-10","The 747-800 is my favourite plane in the Lufthansa fleet for it has their new lie-flat business class seat which was much appreciated on this 13 hour flight from Buenos Aires to Frankfurt. However I was very angry that the IFE did not work in my seat. Despite three attempts to reset it. Kaput! Not exactly satisfying when you pay premium $$ for a seat on a long-haul flight. The onboard wifi was also broken. I do have to say though that the purser came to apologize to me and she did a great job in explaining the situation re all the technical difficulties. Was appreciated. The food presentation and choices were excellent despite the flight attendants' initial insistence on speaking German to me even when I repeatedly asked them a question in English. Liked flight info and map.","","","Business Class","","8.0","4.0","4.0","5.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Siva Krish","Canada","2014-12-10","Chennai to FRA. It was a old 747 flight the IFE screen was very small and useless no touch screen. There was no great selection of movies unless you know German. I wish I carried iPad. The FA's were rude not interested in customer service. For the 10 hour flight from Chennai to Frankfurt first 8 hours they serve nothing other then two rounds of juice. Just before landing a small light breakfast. Seats were cramped. I was disappointed with LH and will not fly again.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Christian Sage","Germany","2014-12-04","LH410 from Munich to JFK on October 10 2014. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. No complaints at all for Economy Class you can't do much better than that.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","E Ellish","South Africa","2013-06-26","On this particular flight the 6.25pm flight from Lanseria to Cape Town on 22 June I observed the following: Along with 2 others I was sitting in row 16 ABC… right opposite the emergency safety doors. The cabin hostesses explained what should be done in case of emergency and then proceeded to say that no loose stuff was allowed on our laps or the floor. This is all good (no problem). When the drinks and eats came along the people sitting in 16 FED right opposite the other emergency safety doors started drinking each ordering 2 beers at a time. And then another 4 each. Cabin staff had no problem with each person consuming 6 beers yet made these people responsible for the safety doors in case of emergency! This makes no sense whatsoever. Suffice to say I won't be flying Mango anymore.","","","Economy","","5.0","","","","","","","1.0","0"
"mango","/airline-reviews/mango","Mango Airlines customer review","C Blaikie","Australia","2012-10-04","SA Mango airline has the most uncomfortable seats I have ever experienced. The seats have no lumber support and are basically bolt upright. To make our flight even more uncomfortable we were in the emergency row seats which didn't recline. Mango doesn't supply small pillows that I could have used as lumber support. I ended up using my book to support my lower back. Mango took us safely to our destination but it was an uncomfortable 2 hour journey.","","","Economy","","1.0","","","","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Maymo","France","2015-02-06","PVG-KUAL-CDG on 22 Jan 2015 MH 389 Airbus A330-300 MH 20 Airbus 380. I took 2 flights both flights in economy. Staff in the air are efficient. The seats are just OK. The food was so-so I chose the steamed rice and fish but the fish was awful. Concerning the entertainment what is frustrating is the quality of sound which is very low added to the fact there is not a great choice of movies.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Morgan","Australia","2015-02-06","Flew Melbourne-Phuket (via Kuala Lumpur) return. Outbound on an A330. Entertainment was good. Cabin crew were abrupt. First meal was edible but the second was some sort of 'sausage roll' and it was revolting. They didn't offer too many drinks. On the KUL-HKT sector an old 737 was used. We were served the most disgusting soggy roll. At least on this sector the cabin crew were a little more friendly. On the return from HKT to KUL a newer 737 was used the food was quite nice and the cabin crew were friendly. The last flight from KUL to MEL was on an old 777-200. MH rather inconveniently uses a 2-5-2 layout on this plane. The plane was old with an ancient looking entertainment system. The food was okay on this flight and the cabin crew were better than on the flight over. Overall they need for do far better if they want to be an airline of choice in the future.","","","Economy","","5.0","4.0","2.0","2.0","3.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Adam","Malaysia","2015-01-30","Kuala Lumpur - Ho Chi Minh City return 16-18 Jan. We were a family of 6 adults and 2 kids. Flight was uneventful but I have nothing nice to say about the crew serving us. Outbound the steward sarcastically ticked off my 9 year old nephew for taking a few seconds of his time to decide which meal he wanted. No social etiquette at all. Outbound we were only served a sandwich which was awful. Inbound a stewardess gave my nephew a child's meal but not my 4 year old daughter. When I asked for another one for my daughter she said no I had only ordered one. I am Malaysian and have flown countless times with them but not anymore.","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Denzil Bourne","United Kingdom","2014-12-04","LHR-MUC-LHR. A321 both ways. LH2479 and LH2470. Outbound was very full. So much so I had to put my weekend hand luggage under the seat in front. Crew where friendly and professional. Inbound less busy. Leg room was sufficient for a short flight and the snack and drink was fresh. On time departure inbound but we were bussed from the jet to the terminal at LHR.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","W Bilofsky","United States","2014-12-01","SFO-FRA on 28 October on a 380 in the Business Class torture seats. Good flight otherwise but neither my wife or I could get any sleep in these horrible seats.","","","Business Class","","2.0","1.0","3.0","4.0","3.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Carriglio Mirco","Italy","2014-12-01","Flight FRA-CAI in business class. It was the worst travel I've ever done. The airplane was a A320 but seats in business class were like economy and considering this is a 4 hours flight this not good. No IFE on board neither shared screens or PTV. I wouldn't recommend LH for these medium haul routes.","","","Business Class","","2.0","1.0","4.0","4.0","1.0","","","1.0","0"
"mango","/airline-reviews/mango","Mango Airlines customer review","F Koenig","South Africa","2012-08-07","CPT-DUR 31 JUL 12 05.55am departure. Mango LCC. Easy boarding Crew friendly seating a bit tight but had 2 seats. Coffee and slept for full 2 hrs. Easy and quick disembarking in DUR. Long walk to exit. DUR-CPT 31 JUL 12 19.30pm departure. Drop off and straight to the gate. Security X-ray staff friendly and efficient. Had a couple of wines at bar opposite Gate 10. Had seat 1C with 1B empty - lots of legroom. Flight however turbulent and Captain changed flight levels a few time to avoid bumping and kept us informed. Cabin Crew friendly but unprofessional. Being right at the FWD galley I heard all the crews life-stories they were chatting so loud and slouching on the jumpseat. Drop down TV's kept me entertained. Crew kept on pressing wrong pre-recorded announcements. Would fly them again as fare reasonable at US$215.00 for 4hrs flying.","","","Economy","","6.0","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Derek Salter","South Africa","2012-03-27","Lanseria to Cape Town. Landed 30mins early. Good clean plane tight pitch but ok for a 2 hour flight. Excellent prices and Lanseria a great alternative to OR Tambo in Johannesburg. Highly recommended.","","","Economy","","10.0","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","D Leston","United Kingdom","2012-01-31","CPT-HLA on 737-800.On time clean aircraft friendly crew competitive price and Lanseria is an excellent alternative to JNB. Seat pitch is tight but adequate for a 1.5 hr flight.","","","Economy","","8.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ericzon Sola","Spain","2015-01-30","Jan 21 MH 807. Jan 25 MH 804. Round-trip Business class MNL-KUL. Jan 21 and Jan 25. The service from the staff was excellent! The only downside is that the plane looked dirty but maybe it was just old. Other than that - quality service and good value for money. I highly recommended.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Peter Christian","Indonesia","2015-01-30","Flew with Malaysian Airlines for the first time for my SGN-KUL trip and was disappointed. Knowing for its five star reputation I had high expectations on this flight. Instead they used an old aircraft with no entertainment. I thought okay if they didn't have IFE maybe magazines will do. But when I took it out the magazines were badly damaged that I don't even want to touch it. So there I was sleeping for the whole entire flight. Meal was pretty good but the flight attendants weren't as nice. They should really keep up with the other competition that are quickly improving.","","","Economy","","6.0","3.0","3.0","4.0","1.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mullan Tom","Ireland","2015-01-30","AMS-KUL-PER (Economy) 4 of us flew with Malaysia on a round trip from Amsterdam to Perth during January. The staff and comfort on the planes was excellent and with one exception the food was reasonable. The exception was the breakfast on the last leg. A dish of boiled rice with half a boiled egg embedded and what I took to be a savoury sauce on one side. Having stirred it all together I found that it was a very strong curry/pepper of which I was unable to partake as I am not fond of any curry/pepper meals. Curry for breakfast! Come on Malaysia - surely you can do better. However - the Administration Department of Malaysia Airways is awful. I emailed them 3 times with particular problems and did not even receive acknowledgements. We actually started our journey from Dublin but this was with Aer Lingus and I cannot fault them. However they were unable to issue our Malaysia Boarding Cards and told us this had to be done in Amsterdam. Luckily we hurried to the particular desk as we were fourth in the queue. There was a single lady at the desk and she was taking 15 minutes per client. It had something to do with re-routing late arrivals from the incoming plane onto other flights as they had missed their connections. So after an hour we managed to get our passes. But Amsterdam is a big airport and it takes ages to negotiate so we had to be quick in getting to the gate. The flights on the 777 and 330 were very comfortable though they were not the seats I had originally requested. As I said earlier I cannot fault the staff on board. They were very attentive and came round very regularly with drinks. On the last leg (KUL to AMS) the entertainment to two of our seats did not work well and I could only get music which was not a bother as I do not normally watch movies on a plane. However I did miss the flight progress maps. The staff did try to reset the system (twice) but without success. I have used MAH in the past but this experience has dimmed my enthusiasm for them and I may just decide to change operators for my next flight to Australia.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Baldi","United States","2014-11-25","Flight from San Francisco to Frankfurt on AB A380 aircraft clean food OK staff OK. Seat lousy - no legroom and uncomfortable. Armrest on aisle seat would not lower making it hard to leave the seat. Staff didn't know how to fix the problem. In-flight entertainment system next to useless because of unresponsive touch screen and one audio channel not working. Aircraft temperature cold to the point of requiring a jacket be worn at all times. On connecting flight to Berlin Luft. gate staff did not announce gate change in English so confusion resulted among waiting passengers who didn't speak German or missed the change on the electronic screen. Flight from Munich to San Francisco on AB A340 departed late because of baggage handling problem. Aircraft clean but temperature again cold and seat comfort worse than A380. In flight entertainment center barely working because of slow finicky touch screen and static in audio. Food OK not good just OK. Before taking Luft. again I will be sure to shop around for a better choice even if it means paying more.","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Matthew Hollingshead","United States","2014-11-25","Munich to Chicago 19 Nov 2014 flight 434. Lufthansa is efficient and I always prefer flying Lufthansa. Airline staff are generally courteous. Seat comfort and space are excellent. Inflight movie selection was a bit uninteresting. One slight problem I paid extra for aisle exit seats but did not receive these on the return flight likely because I was forced to accept a flight change after the initial ticket was bought.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Derek Salter","South Africa","2011-11-03","Johannesburg to Cape Town. Delayed slightly due to late arrive in JNB. Full flight - boarded by rear rows. Only 15 mins late in CPT. Efficient crew leg room tight. But worth it on a 2 hour flight for the very reasonably priced fare.","","","Economy","","8.0","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Terry Stokes","Australia","2010-12-17","CPT-DUR After origionally booking to fly with SAA our flight was changed to code share on Mango. We had to go to 3 different check in counters before anyone could help us. Onboard we were told we had to have our boarding passes with us before we could have any refreshments. We we told them we would need to get them from our hand luggage they weren't interested and kept walking. Appalling service.","","","Economy","","1.0","","","","","","","4.0","0"
"mango","/airline-reviews/mango","Mango Airlines customer review","Terrance Stevens","United Kingdom","2010-11-26","CPT-JNB return. Cheapest fare of all domestic carriers and best carrier I have experienced on this route. Friendly and helpful staff at check in and on the flight plane modern and clean. Flights on time and return to CPT arrived 15 minutes early. If you haven't flown Mango before give them a try.","","","Economy","","10.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Woon Ws","Singapore","2015-01-26","SIN-KUL-HKG on MH602 and MH72 16 January 2015. Paid to upgrade to Business Class through their MHUpgrade programme as I've never flown Business before and the prices were irresistible. It was rather worth it. Their Golden Lounge in Changi Terminal 2 was small but cosy and had a decent selection of food (could be improved but maybe it's breakfast). The SIN-KUL leg was on an old (leased) 738 so there was no IFE and the Business Class seat was nothing remarkable. Service was good however and they provided some bread for breakfast (early morning flight in fact the earliest possible for SIN-KUL) compared to peanuts for economy class. Golden Lounge in KLIA was better: bigger wider selection of food many comfortable rest areas and comes with a view though it was also quite crowded. Due to short connecting time I did not spend much time in the lounge. KUL-HKG leg was on their 772 which is of some age but the Business class was still well-maintained. Caveat: this being my first time flying Business I have no basis for comparison with other airlines' products. Leg room was excellent seat comfort was good. While the seat is not lie-flat but inclined (angled-flat) I was still able to snooze well for a bit and it was still quite comfortable. Service was great: many flight attendants for Business Class and with low occupancy in Business each passenger received good attention and treatment. They addressed each of us by name and were forthcoming with serving food drinks and newspapers. Flight attendants were very friendly (chatty too) and helpful with my requests. Ordered food via Chef on Call and the steak I ordered was great. Unfortunately I was so full from the meal that I did not finish my dessert. My main quibble would be the IFE which is rather antiquated and has rather limited offerings compared to its newer planes and other airlines. Overall for short or medium- haul flights I'd definitely consider MH again especially given how competitive their pricing is nowadays.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Talamo Nigel","United Kingdom","2015-01-26","This airline offers a good route network and since it is part of One World I decided to try it out. I took 2 flights CGK to KUL and KUL LHR. Both flights in economy. The staff both on the ground and in the air are charming and efficient. The seats are just OK. The food good. The entertainment system (on the A380) was frustrating to use because the software is inferior to other airlines A380 entertainment systems. However quality of sound and pictures was fine. So far so good. My only issue and one which would make me only use Malaysian as a last resort is the cleanliness of the aircraft. The seats trays magazine pockets magazines windows were all grubby and could do with a good deep clean. The carpets on both flights looked tatty. There were cobwebs between the window panes. The worse thing was the toilets on the 380. I tried 4 of them and all filthy. I am sorry to say that this doesn't meet the standards of other One World carriers or Skytrax 5 star airlines.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Dunigan","Canada","2014-11-20","LH471 YYZ to FRA en route to Marrakech. Usual LH experience: on time departure and arrival clean and orderly aircraft competent and polite cabin crew mediocre entertainment selection. Sadly the usual LH experience in seating as well. When is the ""old"" Business Class seat going to disappear? Probably the most uncomfortable C class seating I encounter.","","","Business Class","","7.0","2.0","4.0","4.0","3.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kris Mani","United Kingdom","2014-11-20","Flew EDI-FRA-ZRH. The flight from Edinburgh to Frankfurt was perfect on time with great in-flight service. As it arrived earlier than the scheduled time we were transported to the terminal by a bus. The second leg from Frankfurt to Zurich was delayed by 45 minutes due to an unknown reason. Again we were transported by a bus to the B737. Here is where the entire staff and crew showed their effectiveness. The flight duration was cut short to 40 min from the original 55 min. Even in such a short duration we were offered chocolates and drinks. I could simple describe their service in one word ""excellent"".","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","M Preston","South Africa","2010-11-09","Other than SAA this is probably the best overall of the SA domestic carriers. The aircraft are modern and clean and crews helpful and efficient. The girl who checked me in for my last flight out of JNB was somewhat disinterested almost sullen but that is the worst thing that has happened to me on several flights with this carrier.","","","Economy","","9.0","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Streb Lovell","United States","2010-08-22","Johannesburg-Cape Town. Flight on time staff was find but plane very scruffy inside. They really need to wipe down the seats.","","","Economy","","7.0","","","","","","","1.0","0"
"mango","/airline-reviews/mango","Mango Airlines customer review","A Scheepers","South Africa","2010-07-09","I regret flying with this airline - I have 2 kids ages 5 and 9yrs old and Mango made no provision for my kids to be seated next to me this happened on both flights of a return trip. I was told to ask the flight attendant for assistance in seating arrangements but when I attempted to do that the flight attendant told me I had to ask fellow passengers to move seats! The entire trip became an ordeal which detracted from what was supposed to be a fun- filled trip. I also noted that I was not the only parent who was not seated together with minors. The online booking process does not allow minors to travel without an adult so why then is this airline's management incapable of a simple task such as placing children with their parents - a task that is successfully achieved by every other airline in this country and indeed the world.","","","Economy","","","","","","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Woon Ws","Singapore","2015-01-26","HKG-KUL-SIN on MH73 and MH607 19 January 2015. Did not pay to upgrade to Business Class so I flew this return leg on Economy. Still quite worth it (the price was comparable to budget airlines) overall. Just one day before my flight they sent an SMS to tell me that my earlier flight MH449 (on a B738) got cancelled and put me on MH73 (on a B772) scheduled 40 minutes later. Apparently MH449 often gets cancelled probably due to low occupancy. The flight on MH73 was not full too which does indicate much spare capacity on this leg. The B772 I flew for HKG-KUL was of some age evident in the seat design and IFE. Leg room was supposed to be 34 inches (on newer planes it's 30-32 inches) though the difference didn't seem significant. That said I had quite enough space (for someone 1.76m tall) so maybe I'd feel the difference when flying long-haul. I appreciated the 2-5-2 seating arrangement as I like the window seat but hate clamouring over many people to go to the toilet. In any case because the flight was not full my neighbour went somewhere else to snooze. The IFE box under the window seat is rather annoying however. IFE was old (small blurry screen) and the selection was limited. The food served was quite decent especially main course and dessert. The salad was weird though an attempt at Asian-style coleslaw that failed miserably. Service would be my major quibble on top of IFE. Flight attendants did their job but they seemed less warm than compared to my experiences in Business Class on the onward journey to HKG. I found it weird that passengers had to help themselves to the drinks (attendant holds out the whole tray of drinks to you and you take whichever you fancy) instead of the attendant passing the drink to the passenger (which is the case on most flights I've flown). Attendants were occasionally unsmiling or fierce and sometimes their smile seems a bit forced. Thankfully my HKG-KUL leg landed on time because I had a very tight connection to KUL-SIN (thankfully baggage arrived on time too). For the short HKG-KUL leg only peanuts were served. It was a newer 738 so the seats looked fresh and the IFE quality was excellent (not that you use it much on such a short flight). Overall their Economy Class definitely pales in comparison to its full-service competitors but the prices are so competitive that lower expectations are deserved. I'd still consider flying MH in Economy next time especially if the price is right.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Simpson","United Kingdom","2015-01-23","MH001 15 Jan LHR-KUL in economy class upper deck seating check in at Heathrow was fast and efficient. On board crew were very pleasant offering plenty of water and juice runs the food was better than my previous flights last year. MH149 19 Jan KUL-MEL in business class on on old B777 even though this aircraft is old it was clean and in good condition. The crew were good but clearly have no knowledge of wines or how and when to serve them in business class you expect good service and knowledge of what they are providing (this was not 5 star service).","","","Economy","","7.0","3.0","4.0","2.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Comissiong","Germany","2014-11-20","17/10/2014 LH 754 FRA-BLR (Business Class). 2/11/2014 LH 755 BLR-FRA (Business Class). My travel partner couldn't have his meal choice fulfilled on-board twice! FRA-BLR and on the return leg BLR-FRA. The seats on the new B-748 were comfortable however my personal reading light did not function and I could not get the wifi access. There was enough space and more than enough to eat on board. The return leg was on an old B-744. The seats were not as comfortable as the newer aircraft and the IFE system was a bit limited regarding film and TV selection.","","","Business Class","","8.0","3.0","3.0","4.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Patel Niri","United Kingdom","2014-11-20","Flew MAN-MUC-DEL return in Business Class. Lounge in MAN is ok - typical regional airport lounge. Warm croissants. Breakfast on flight was ok - had ordered Asian veg. Service good. The long haul was a pleasant surprise. I'm 6ft tall and managed to get zero sleep on a flight to Mumbai from Frankfurt 7 years ago and that was my last flight with LH. The new Business class was a pleasant surprise. Cabin crew were friendly and welcoming. Amenity kit is good. The seats are a huge improvement on the sloping beds. I managed to get a few hours sleep too. If you sit by the window you may find it a bit cramped. I switched to an aisle on the way back and this wasn't so cramped. Will use them again for Delhi especially s the flights tend to get in earlier than most other carriers. Lufthansa served 2 full meals on this flight which is impressive. Lufthansa need to realise that paneer (Indian Cheese) covered in Indian gravy for both meals wont escape the attention of the least sober passenger. As I wasn't interested in the food I forgive them. Will fly LH again for value and comfort.","","","Business Class","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","A Mode","Australia","2010-02-27","DUR-JHB. Very efficient and courteous check in at Durban Airport. Free newspapers provided. Flight left on time comfortable and clean aircraft and very good value for money. Well designed and easy to use website for online booking.","","","Economy","","8.0","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Allan Robins","United Kingdom","2009-11-19","JNB-CPT. This airline offers value for money. Departed on time arrived 5 minutes early clean cabin and very friendly staff. I got an emergency exit seat so plenty of room and the seat reclined unlike my previous SAA flight. Also took advantage of their weekend car hire deal which was a big bonus too.","","","Economy","","","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","A Johnson","South Africa","2009-04-29","I enjoyed the experience the staff were excellent! The cabin crew ensured that all hiccups were communicated to the passengers although we hardly experienced any!","","","Economy","","","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Dolmatova","Malaysia","2015-01-23","My wife and I are Platinum One World frequent flyers. We flew from Sydney to KL on MH122 on the 20th of January in business class with our son in business class. The plane was one of the oldest I have ever flown on. The staff were not welcoming and proceeded to talk the entire flight loudly in the galley. The toilets were flooded and dirty yet no effort was made to clean them. The entire crew attitude was unhelpful and a poor reflection on Malaysians who are typically very warm and welcoming. This was the worst business class flight I have experienced.","","","Business Class","","2.0","2.0","1.0","3.0","2.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","N Sutherland","United Kingdom","2015-01-23","MNL-KUL-LHR Economy. Pretty slow and inefficient check-in in MNL with all the construction work in T1. Flight was 30 mins late in departing but they made up most of that on the journey. Excellent transit in KUL with transit security located at the gate which I always prefer. Cabin service on both flights was nothing special and the food was disappointing. Breakfast on the London flight was inedible after a 10 hours flying. Very small passenger numbers on the A380 gave most passengers a whole row to stretch out which was great on a 13hr+ flight. IFE was OK but not as good as the competition. I don't usually like 13hr flights but the space on Malaysian made it a great way to get to Europe and bang on time getting into LHR.","","","Economy","","8.0","4.0","3.0","2.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Andrew Noble","United Kingdom","2014-11-20","I have to report an excellent journey JNB-FRA-LCY. New refurbished Business cabin on the A380 is very comfortable and a lovely decent sized pillow on which to sleep. Lie flat seat/bed is good but could be a bit narrow at shoulder level. However I managed 5-6 hrs sleep which is unusual for me on a lon flight. Food delicious especially on my outbound FRA-JNB sector Roast Goose which was perfect! Crew on all sectors were friendly and professional and the transit through FRA was a breeze. I would advise people to choose seats at rear of the 380 upper deck pref. row 26/27 as LH serve their food from the rear moving forward so you'll always have a full menu choice if seated here. A lovely travelling experience with an airline that maintains its pedigree.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Barua Anondo","India","2014-11-20","I flew Mumbai to Boston in mid October 2014. What a massive disappointment - legroom worse than Spicejet I am over 6 Ft tall I travelled all the way with my knees resting on the back of the seat in front. Staff not particularly friendly. They don't serve water at the seat - when I asked for water I was told to go and serve myself in the galley. In Frankfurt my flight to Boston was displaying on the screens but no gate indicated for a long time. I approached a member of staff to ask and was told ""I am not the Information counter"". What kind of customer service does Lufthansa think it is providing? The return flight to India was not much different. I have vowed to never to fly this airline.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Petr","Germany","2014-11-20","As LH Senator I have repeatedly booked a seat for my flights and repeatedly the seat reservation was cancelled. The seat booking system is not working at all. Estimate 75% of cases the seat cancellation is performed without any background - it is very disappointing. Flight LH2023 is a classical example of another incomprehensible situation - nearly every day the ""business class"" (which in LH's case is nothing but economy divided by curtain from the rest of the plane) is extended till row 12 making 48 business seats while occupation is 3 - 5 ""business"" passengers. Remaining travellers are squeezed in the back while front section is entirely empty. Another trick is to extend the ""business class"" for 24 hours to row 19 remove all forward seats reservations and then return back to the original configuration. Why they do it is a mystery to me. LH obviously don't like their status customers in the front of the aircraft.","","","Economy","","2.0","2.0","3.0","3.0","0.0","","","1.0","0"
"mango","/airline-reviews/mango","Mango Airlines customer review","Jan Schumacher","Germany","2009-03-17","JNB-DUR-JNB: Check-in very efficient and quick all flights on time friendly staff reasonable legroom perfect baggage handling. Nothing to complain about and great value for money.","","","Economy","","","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","M Dobson","South Africa","2009-02-27","5 hour delay on flight from CPT to JNB very poor communication with passengers and inability to offer water on the flight add up to a very unpleasant experience. Won't use Mango again!","","","Economy","","","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Allan Robins","","2009-02-01","CPT-BFN-CPT. Cannot fault this low cost carrier departed on time fair legroom on way out much better on return with an emergency seat. Snacks on board were reasonable cost though Mango was let down by the airport baggage claim at both ends. By far the worst was Bloemfontein having to wait just short of 45 minutes. Taking into account that the Mango plane was the only plane there and that it was a 2 min walk from the plane to the baggage reclaim I was sorely tempted to walk back to the plane and get the bag off myself. As for Cape Town there were 4 conveyors to pick from but they loaded/mixed the bags on the conveyor that had baggage from another flight hence major confusion. Not Mango's fault but they should be nagging the airports to get heir acts together","","","Economy","","","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Obyrne Paul","Ireland","2015-01-23","I flew Malaysian Airlines for the first time in business class from London to Kuala Lumpur on Christmas Eve. The plane was an A380 and the seat was comfortable. The cabin crew in business were the most unfriendly team I have encountered in the sky. When asked why the standard pre-flight drink of bubbly was not available a cabin staff member said that this was due to customs regulations. Red wine with the main meal was served cold. While the facility to pre-order meals is a positive feature business class with this airline is poor value compared to that available from other carriers flying between Ireland/UK and South East Asia.","","","Business Class","","3.0","4.0","2.0","3.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Blanchard","Germany","2015-01-23","My partner and I had mixed experiences flying from Frankfurt to Auckland and back in the last month. We chose Malaysia Airlines because of price short connection times and the extra baggage allowance. The flights to NZ were not bad: food was better than expected and service very pleasant too. We had a less than positive experience on our return flights. On the plus side when we noticed that the plane was half empty on the AKL-KL leg and we asked to move to seats with more leg room our request was granted. This made for a very comfortable and pleasant flight. However our second return flight was delayed in KL for some time so we were exhausted and severely sleep deprived by the time the flight finally got clearance to take off. The plane was very full and it was an older plane with rather an incredibly noisy engine and rather tired seats - not in the best condition. Both of our entertainment units were not working properly so we couldn't watch movies and the staff seemed too busy and stressed too help. The fish we were served was too spicy to eat (and we are used to eating fairly hot curries and Indian food) and later we were offered 'spicy prawns' for breakfast - no thanks! We would be very unlikely to fly with Malaysia Airlines again.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Sebastian","Poland","2014-11-17","Regular LH410 flight good food and inflight entertainment as usual only problem was the freezing temperature onboard. Staff tried to increase it during the flight unsuccessfully.","","","Economy","","5.0","3.0","2.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Stephan Becker","Austria","2014-11-12","Good airline with good service and modern planes. Unfortunately not all planes have new seats but the new seats make a real difference! Fortunately the Washington - Munich flight had the new equipment. Food and drink offer is very good if not exceptional.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Demet Erdogan","Germany","2014-11-12","Flight from FRA-IST. Cabin crew service is okay for a European carrier. Smiling faces welcomes you on boarding until the end of the flight. Very attentive and skilled. Seating and entertainment not the best still bearable for a short flight but can't imagine these standards for +5 hours. Lunch provided was delicious however not many choices on offer. Overall a good flight with only minor draw backs.","","","Economy","","7.0","2.0","4.0","3.0","3.0","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","David Baldwin","","2008-08-18","Johannesburg to Cape Town return. The flights on this low cost carrier were excellent. Both planes were full and arrived on time. The crew were efficient and offered a decent supply of refreshments at reasonable prices.","","","Economy","","","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","Henry Relling","South Africa","2008-02-25","For R59400 (approx $79 US) all inclusive for 3 people return DUR-JNB-DUR we were very happy. Check in both ways very efficient baggage reclaim very quick. I was surprised. Had only one trolley service both ways because of the duration of the flight. We only ordered drinks because we ate at he airport. Prices from the Mango Spaza menu very reasonable. R30 for 2 soft drinks and 1 beer. Orange livery looks very funky Cabin crew friendly cabin clean. A few head rest covers were dirty.","","","Economy","","","","","","","","","4.0","1"
"mango","/airline-reviews/mango","Mango Airlines customer review","B Wiggill","New Zealand","2008-01-01","The short JNB-CPT was the best flight I have had. Check in efficient aircraft was comfortable magazine was interesting and staff capable friendly and customer focussed. It just goes to show that friendly staff really do make all the difference!","","","Economy","","","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Arya","India","2015-01-21","The ratings posted here are the ratings I've flown on more frequently on the B777-200 from Mumbai to Kuala Lumpur. The aircraft had a clean and tidy cabin and all seats have a different colour. Toilets were hygienic enough. The staff service is terrible because they don't respond at all! The seats were comfortable enough that I was able to sleep well on the seat. The Indian food they catered was warm and delicious but their items are always exactly the same every time I've flown on the same flight. The entertainment system is really pathetic in terms of the screen quality it is so small and unclear that it could possibly strain one's eyes badly and the touch screen is also very unresponsive. I've flown on another Malaysian airline flight from Hyderabad to KL in brand new B737-800. That was a very good flight with nice IFE and it had it had USB slot luckily as my phone battery was dead.","","","Economy","","5.0","4.0","1.0","4.0","2.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Bunney","Australia","2015-01-19","I flew from Cairns to Phuket with Qantas and Malaysia Airlines. On way via Darwin return via Sydney. Airfare was cheapest around. I booked 2 days before I left which was during the Xmas/New Year period. I was very impressed all around. Airfares Staff comfort punctuality special order vegetarian meal. I did have a 6 hour layover in Kuala Lumpur both ways which was really enjoyable. I took the train to the city and went on the Hop on/off Tourist bus which was great value. I felt safe locals were friendly and English was spoken everywhere. I will fly with them again if the price is right.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Victor","United Kingdom","2015-01-19","Flew AMS-KUL on MH19 on what was a very old cabin and seat (777-200). Cabin crew were not at all welcoming on boarding the plane and this just set the scene for the whole flight. The seat is an angle lie flat very uncomfortable and not a seat I have used in about 10 years of flying in business. Also wasn't offered a mattress for the seat. The TV screen was small and low resolution the headphones cheap plastic not noise cancelling and with a poor connection which affected the sound quality. Food was ok however the nasi lemak for breakfast came with a watery curry sauce and was poorly presented. My biggest gripe is reserved for the cabin crew who seemed to want to do the minimum possible they offered the minimum of drink services the seat belt sign was kept on for almost the entire flight meaning they refused to make hot drinks although apart from this restriction all the passengers and crews seemed to ignore the seat belt sign and walked about as normal. Yes I know its the flight deck that switches the sign on however the flight had next to no turbulence. Overall this was the worst business class flight I have ever been on. Their competition is supposed to be Cathay/Singapore/Emirates but they came nowhere near those airlines.","","","Business Class","","2.0","1.0","1.0","3.0","2.0","","","3.0","0"
"martinair","/airline-reviews/martinair","Martinair customer review","W Eveleens","Netherlands","2011-12-28","Amsterdam-Cancun bought Comfort Class seats. The cabin attendants were friendly food served was a little less good it wasn't bad just average. The legroom in Comfort Class was good and other benefits are the complimentary alcoholic beverages and personal media player that you get. So overall a satisfying flight.","","","Economy","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Lam","Malaysia","2014-11-12","Oct 19 LH783 a group of us travelled to France in transit at Frankfurt Airport. Our confirmed seatings were all messed up despite we have booked this in Feb 14. It took us 40 minutes at KLIA Lufthansa counter to sort this out - each couple were seated together but the group had to split up. On our return leg (7 Nov 14) our group confirmed seats were again messed up despite reconfirming the seat 3 days before our departure with Lufthansa Malaysia. The check in counter staff was not helpful nor friendly at CDG airport to help us to reassign our seats so that each couple could sit together but the group was split up again. The return flight (Paris to Frankfurt LH1043) was re-timed later by 20 minutes but we were not informed and the flight arrived late at Frankfurt. So we had to run for our connecting flight to KL. There were no Lufthansa Staff at the gate to provide assistance.","","","Economy","","1.0","3.0","2.0","1.0","3.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Slater","United Kingdom","2014-11-11","LHR-FRA-JNB in economy. Short flight from London to Frankfurt satisfactory with good snack and drink pleasant attendants. Transfer at Frankfurt seamless to the A380 to Johannesburg - gone are the days of long walks through the lengthy corridors of Frankfurt. Very comfortable seats and service on A380. Cabin crew very responsive and friendly. Food satisfactory. Return was CPT-MUC-LHR. A340-600 from Cape Town - plane not crowded so good service again with satisfactory food and drinks. Attendants served beverages throughout the night. Seats were comfortable all round. Minimal fuss and no problems with delays - all flights on time. Very good long haul flight. Short hop from Munich to London was good as well with breakfast snack served just right for this length. IFE can have more up to date movies and music but small price to sacrifice.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Canty","Australia","2015-01-19","KL to MEL 4th Jan. Flight was 45 mins late leaving but these things happen. Crew were very attentive throughout the flight. They really couldn't do enough for you. Meals were quite good and the drinks flowed freely. Water was constantly topped up and always done with a smile. We have flown MAS quite a lot in the last few years and never had any complaints. It is the crew that contributes to a pleasant flight and this crew was no exception. We traveled on the A330-300 and the seats are not so comfortable.","","","Business Class","","6.0","2.0","5.0","5.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Carmody","Australia","2015-01-19","KUL-PER the trip was very comfortable on an otherwise fully filled flight. We enjoyed not being squashed into a budget airline. We looked forward to our meals but my wife found the choice of a spicy chicken curry or fish to not be much of a choice. She chose the chicken and found it too hot to be edible. Surely on a route that has many non Malaysians flying on it a non spicy non fish meal could be offered. I ordered a vegetarian but was disappointed to find it mainly to be pasta and mushrooms. The gate check-in in KL was unbelievably slow close to 90 minutes to check everyone in.","","","Economy","","7.0","5.0","4.0","3.0","4.0","","","5.0","1"
"martinair","/airline-reviews/martinair","Martinair customer review","G Laval","Netherlands","2011-02-01","Good thing this airline will be taken over by KLM soon. Plane interiors are wornout. Only one very small meal on 11 hour flight. Personal entertainment player costs 15 euros. Comfort class is not worth the money. Flight attendants were sleeping or watching a movie. They did not serve drinks and decided to open a free mini bar at the rear of the plane which means a trolley with water and juice to serve yourself. Never again.","","","Economy","","3.0","","","","","","","1.0","0"
"martinair","/airline-reviews/martinair","Martinair customer review","H Ernst","Austria","2010-12-04","I booked comfort class on my flight AMS-CUR on November 13th. Only a few minutes before boarding we were informed that they use an Euro Atlantic aircraft and that there is no comfort Class available. We were told to contact customer service for the refund of the comfort class surcharge. Since then we try to contact the customer service via Internet complaint form no response by telephone at the German MartinAir office nobody answering by fax to Martinair no response. Seems they don't want any communication with their customers and don't want to pay back the surcharge.","","","Economy","","","","","","","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Parag Narkhede","India","2014-11-11","I traveled with my family on LH 768 from FRA to PNQ on 7th November 2014. It was a really good travel experience for us. Very comfortable and convenient too. Seats are comfortable same as any other regular Lufthansa flights. Landing at Pune for Puneites is far better than to Mumbai saving a lot of time in immigration process and travelling from Mumbai to Pune. Its really great to fly direct to Pune from Europe and credit to Lufthansa and PrivatAir.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kovacs Charles","Hungary","2014-11-06","Impossibly thin seat and insufficient legroom and this was a long flight (Philadelphia to Frankfurt). Very poor food even by economy standards. Inflight entertainment system did not work well choice of classical music weighted towards modern composers. The only saving grace was the cabin crew. Lufthansa used to be a good airline but these days it's more like a discounter charging legacy prices. Avoid it if you can.","","","Economy","","2.0","1.0","4.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jarolim Petr","United States","2014-11-06","Very happy with our first class flights. The first class lounge in Munich was very pleasant with the usual high quality food offerings. The food onboard was good when traveling from Boston to Munich on 10/17 and outstanding on the way back - Munich to Boston on 10/26. Service also very good Boston-Munich and absolutely outstanding on the Munich-Boston flight. The flight attendant on the Munich-Boston flight was fast efficient and very pleasant. Entertainment was OK we both care more for recent movies than the latest releases but I understand it's difficult to please everyone. I'd say that the Wi-Fi should be free in first class. The Munich-Prague and Prague-Munich segments in business class were pretty much standard the Munich-Prague flight was quite delayed fortunately for us the Prague-Munich flight was on time. All in all a pleasant experience.","","","First Class","","9.0","4.0","5.0","5.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Zulkhairul Naim","United Kingdom","2015-01-19","17 Dec MH 1140 KUL-PEN. MH 1167 PEN-KUL. Both flights were on time. They are using the B738 with new Boeing interior. I was very happy with the MH service for a 45 minute flight. Flight from KUL-PEN was full but cabin crew managed it professionally. Will flying again with this airline.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","X Leo","Singapore","2015-01-19","Very good first experience on MAS SIN-KUL-KIX on economy and return on business. Check-in at SIN was fast hassle-free and baggage was released timely at KIX airport. It was an overnight flight on New Year's Eve and clock struck 12 a while after take off so pilot wished us a Happy New Year and we happened to be able to see fireworks in the distance from our windows. Refreshments (a tuna croissant and drinks) were served about 45 mins after take off shortly after cabin lights were dimmed for pax sleeping. Lights gradually turned on (instead of a flick - from total darkness to instant brightness) and breakfast served 1.5hrs before landing. Took the Nasi Lemak set and it tasted pretty good. Check-in at KIX was done really swiftly (less than 10 minutes) staff was courteous and welcoming. Did not get to use the lounge as I was running late. Seats reclined comfortably duvet was soft and comfortable. Drinks and nuts served before flight took off. Food commenced shortly after flight took off. Appetizer was Beef and Chicken satay too much sauce for me but delicious nonetheless. Next up was the soba + mini sandwiches + smoked salmon/chicken breast appetizer. Main course was beef tenderloin. Dessert (I requested for it to be served 2hrs before landing) was a slice of pie/cake with blueberry sauce. I had a good rest on the 8hrs flight to KUL. Flight attendants were attentive and smiley. Would definitely fly MAS again if I have the chance.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"martinair","/airline-reviews/martinair","Martinair customer review","I Huuse","Norway","2010-10-10","Amsterdam - Orlando: Economy class: In addition to be seated in very narrow seats we got the seat in row 40 next to the lavatories. The seat back could therefore not be moved in any backwards positions. The food was very simple. Orlando - Amsterdam we upgraded to comfort class. Much better seats. Same cheap simple food. The drinks for the food was served 30 minutes after we received warm dinner. The food was cold when we finally got something to drink.","","","Economy","","3.0","","","","","","","1.0","0"
"martinair","/airline-reviews/martinair","Martinair customer review","K Mitchell","United Kingdom","2010-06-13","Orlando to Amsterdam I found that the planes were very old and very uncomfortable. My partner and I were very squashed during the flight that I found my self feeling very ill because of this. I sat on the aisle and found myself being being woken up by cabin crew walking past and hitting my arm/elbow with out apology. The Entertainment was either paying for a hand held tv or a pull down TV screen so not very good.","","","Economy","","2.0","","","","","","","1.0","0"
"martinair","/airline-reviews/martinair","Martinair customer review","A Main","United Kingdom","2010-05-03","Just back from a delayed flight due to volcano. Older plane meant not very comfy 9 hours to Amsterdam from Orlando. We were left at Amsterdam for a gruelling 11 hours with no food or any offer of drinks - we had 3 grandchildren with us so a very tiring day and also very costly experience. Spoke to staff who were not very helpful.","","","Economy","","4.0","","","","","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Schaefer Michael","Germany","2014-11-06","Flight LH491 - really bad seats. TV box under the seat. No room for legs (I'm 185cm tall) TV selection was poor. Touch screen hardly worked. Sound was awful and flickering monitor.","","","Economy","","2.0","1.0","4.0","3.0","3.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Oehmichen Alexander","Germany","2014-11-03","Travelling from Frankfurt to London-City. Fast boarding procedure and arriving on time. The sandwich on board was really tasty and a decent snack on this one hour flight. The friendly flight attendants completed this pleasant journey.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Marsh","United Kingdom","2015-01-19","KUL-LHR. Overnight flight which was very comfortable. The cabin supervisor made a point of greeting everyone by name and introducing himself to everyone. The cabin crew were very attentive and friendly. Meals were served in a timely fashion and bottled water offered throughout the flight. Announcement that no hot drinks would be served which seems a common theme on these flights with the exception of Breakfast coffee which was served in a nice big mug. Standard of catering good. Seat comfort good and I managed to get a few decent hours of sleep on the flat bed although there is a distinct lack of privacy with the configuration of the seats. Well crewed in business class who were all very cheerful and friendly with four cabin crew to 18 passengers. I would definitely fly with Malaysia again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Sembiring","Indonesia","2015-01-14","I flew CGK-KUL-PEN vv. When I was waiting for the CGK-KUL flight MH send an sms which they informed that my KUl- PEN flight would be delayed for 2 hours. Later the captain informs the reason of the delay and apologize. The sandwich served between CGK-KUL was fine. One of the male crew was rude and never smiled at all. The others were fine. All aircraft was new 737 with sky interior except for PEN-KUL flight which is an old 737. Overall MH is fine.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","V Lim","Philippines","2015-01-14","MNL-KL-CDG Dec. 20 2014 and returned Jan. 4 2015. The trip to Paris was delayed from Manila and we were concerned that we might either miss the flight to Paris or our baggage might get delayed. Luckily this didn't happen. We also had chef on call meals which was a good option. The flight from KL-CDG used the A380 and it was a good experience for us overall. However on the return flight we tried to request the meal via email but their office was closed since they only work Monday to Friday Malaysian time. We asked at check-in but it was too late. No amenities onboard - when I asked the staff they said they were forgotten by the airline. We arrived into KL with about an hour to spare before the next flight (this was meant to be a 2 hour layover) but when we arrived in Manila our luggage was not with us. The plane from KL to Manila was old and dirty.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","4.0","0"
"martinair","/airline-reviews/martinair","Martinair customer review","P Spyers-Duran","United States","2009-12-21","Orlando to AMS round trip. The Comfort Class seats are the same as the Economy Class seats but one gets 3 inches extra knee space. I bought 3 adjacent Comfort Class tickets for my wife and I for a total cost of $3000.00. Big mistake. The seats were uncomfortable. The Comfort Class seats are worse than Delta Economy seats. I also checked out the Economy Class section for comparison. Same seats but no legroom. It was crowded tall people were unable to fit into the seats worse than a cattle car. Not enough bathrooms. Their planes are relics. Entertainment provided by a hand held video equipment for each passenger in the Comfort Class Economy Class passengers paid 20 Euros extra if they wanted to rent the entertainment boxes. Some boxes malfunctioned. The staff was directed to collect the Entertainment boxes about one hour before landing. This was absurd they could have done it during the last 20 minutes of the flight. I protested to the =Cabin Chief he said it was company policy. I needed 5 extra minutes for seeing the conclusion of a movie he said it cannot be done.=In Orlando we waited for 1 hour 25 minutes for the luggage to be unloaded. Would I fly MartinAir again? Never.","","","","","2.0","","","","","","","1.0","0"
"martinair","/airline-reviews/martinair","Martinair customer review","Jeff Davison","United Kingdom","2009-12-20","Ncl-Ams-Mco return Comfort Class. Ncl to Ams fine on KLM city hopper I'm 6'5"" with osteoarthritis in knees hip and shoulder and was with my son who is 6'4"" so ample legroom was a welcome bonus. Ams to Mco a long 10 hour flight due to headwinds. We booked comfort class for the 33"" seat pitch our window and aisle seats did not have this at a guess 31"" as my knees were touching the seat in front. Luckily comfort class was only 2/3 full so we ended up with a centre row each and these did have 33"". No problems on flight crew very nice meal was OK. Return flight made sure we had centre row seats which was a good job as comfort class 95% full 2 mins after taking off woman in front fully reclines and stays there for whole flight apart from 20mins for meal asked politely to at least put it up a bit but ignored so for the first 2 hours she had a very bumpy ride as my knees were jammed into her seatback. Luckily the passenger behind me moved so I took her seat for the rest of the flight. Meal was a very dry beef with potato wedges very dry and very salty/spiced alternative was pasta which looked even worse. Ams to Ncl was looking forward to a relaxing last hours flying - not to be as seat pitch was 29"" and ended up with my legs spread either side of the seat in front making me very uncomfortable. Other than that no problems. Would I fly Martinair/KLM again - probably.","","","Economy","","9.0","","","","","","","4.0","1"
"martinair","/airline-reviews/martinair","Martinair customer review","A Rochard","","2008-11-06","YYZ-AMS-YYZ. Legroom was okay got the exit row on the way back. Food decent for a charter. Seat width normal (unlike Air Transat they don't squeeze an extra row of seats in). I didn't feel the need to upgrade to Economy plus. The personal entertainment device (portable hard drive with monitor) was great. Worth the 12 euro on the day flight back.","","","","","4.0","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kristine Schaefer","Germany","2014-11-03","IAD (Washington Dulles) to MUC (Munich Germany) LH 415 Oct 5 2014. Seat comfort: The aircraft was an A330-300. I had a window seat. Foot space was ridiculously small as two metal boxes of about 10 cm width each were fixed to the legs of the seat in front of me. Every window seat seemed to have that feature. This makes a long haul flight very uncomfortable. Inflight entertainment: The touch screen took ages to react or was so sensitive or insensitive that I never knew whether I had pressed it correctly or not. The rest was fine.","","","Economy","","6.0","1.0","4.0","3.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Roberts","United States","2014-11-03","Flight out of Krakow to Munich cancelled due to heavy fog. Lufthansa in Krakow put us up in hotel for night with vouchers for meals. Lufthansa staff at Krakow were great cannot say the same for the staff in Germany! Re-booked next day to Munich one hour layover then home to Chicago. Flight next afternoon was late due to incoming plane being late. Thus our one hour window to connect was becoming smaller. Announcements on plane about other connections but none regarding Chicago. I asked a flight attendant before we landed and she said she knew nothing. We arrived late in Munich So the 2 of us and 3 other passengers missed our connecting flight to Chicago by minutes! No one at gate in Munich to assist us. Finally directed to service center where we waited almost an hour to be re-booked. Re-booked to Frankfurt that night where we would be given hotel vouchers then on to Chicago the next day. When we boarded short flight to Frankfurt the pilot made an announcement that we would be delayed because we were waiting for 7 passengers who were connecting! In Munich we told rep we wanted to pick up our luggage in Frankfurt. Arriving in Frankfurt we had to go to Service center again to get our hotel and meal vouchers. He directed us to belt 16 Baggage claim B to get our luggage. We got there no luggage! Talked to lady at baggage tracing and she told us the bags arrived at A and since no one was there to claim them they were in a holding cell. She finally made a call and within 10 minutes our bags were there. Frankfurt airport is huge and Lufthansa agents were few and far between no one seemed to know anything. Classic case of the left hand does not know what the right hand is doing. The clincher is when we boarded our flight to Chicago the next day we were delayed because a family was detained in immigration! What happened to not being able to hold the plane? Horrible service. Unless Lufthansa is the only airline flying to where I am traveling I am not using them again. No one seemed to know and much less care.","","","Economy","","2.0","2.0","1.0","2.0","3.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Canty","Australia","2015-01-14","KL to Melb. 4th Jan. Flight delayed by 45 mins but these things happen. The staff were very attentive and happy going about their job. Meals were of quite a good standard and the drinks flowed freely. Water was topped up on a regular basis and always done with a smile. Have travelled with MAS quite a lot over the last few years and never had any problems they are a great airline and would not hesitate to use them in the future. We did travel on the A330-300 and I find the seats quite uncomfortable 777 seats are a lot more comfortable.","","","Business Class","","7.0","2.0","5.0","5.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","V Lim","Philippines","2015-01-14","Flew KL-CDG with their A-380. On the flight to Paris the trip was mostly good. Staff were good with their service. Seat lie flat but a bit hard on the back. Lower feet portion has no problem. Food was ok Inflight entertainment was good. However on our return flight the toiletries is missing. Slippers were not given. Staff were attentive to our needs but you can see that quality of service is not there. Toilets are not being cleaned so you go in with wet floors. Some of the toilets are closed because the flush is not working. Not your typical business class service and comfort. So much lacking on this Airline.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","0"
"martinair","/airline-reviews/martinair","Martinair customer review","S Addisson","","2008-08-18","The meals were very good and the portions generous. The crew were efficient and were on time both ways. Seating assignments seemed ambiguous but my family of four ended up with one window seat on return to Vancouver from Amsterdam which was a nice surprise. None of my children had any complaint throughout the two long journeys and that would be the measure of a pleasant flight experience by my standards. I would fly with Martinair again in future.","","","","","4.0","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","T Leslie","","2008-08-11","Miami to Amsterdam and I found that the level of comfort was about what one expects these days. The flight attendants came by at regular intervals to offer free drinks and food was generous. One caveat was the in flight entertainment which costs 20 euros.","","","","","4.0","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","Werner Potgieter","","2008-05-06","eturn from Toronto to Amsterdam. Flight departed ontime but plane was very old seats very narrow and crew not very friendly. Food was minimum at best and breakfast was in a box. Inflight entertainment pathetic aged television shows were shown but the equipment was old and there was more static on the screen than anything else. Spend a little bit more and fly a better airline or make a connection.","","","","","1.0","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","Bertus Cramer","","2008-04-07","Martinair Economy Class Toronto-Amsterdam. Both flights delayed for more than 4 hours. In Amsterdam Martinair offered a cup of coffee in Toronto nothing was offered. The captain told on both flights they encountered technical problems which was the reason for the delays. Cabin crew service is OK but seats are too small in Economy Class. Overall due to the ongoing delay problems and the poor service at the service desk I will not fly Martinair again.","","","","","1.0","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","U Fritsch","Germany","2014-10-31","Took flight LH 494 from Munich to Toronto on October 23 2014. Flight was 1 hour delayed departure as well as arrival. Plane was technically up-to-date. On-board personnel and service was satisfactory. All equipment worked without fail. Seats were reasonably comfortable and provided satisfactory space. Entertainment program provided wide range of choices. All-in-all good flight despite the delay.","","","Economy","","6.0","4.0","4.0","3.0","4.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Dimitrios Salampasis","Luxembourg","2014-10-31","I am a Lufthansa frequent customer and I have always enjoyed their service and timetable. My flight experience from YUL to MUC left me with a bit of mixed feelings. Even though the flight is not that long approx. 7 hrs the plane was fully packed with people and the seats were really uncomfortable. It was not possible to move around and not even sleep. Furthermore the passenger in front of me considered her right to keep her seat not in the fully upright position during the entire flight leaving me with very limited space. And when I asked the flight attendants to tell her to bring her seat a bit further up so as to have some space myself I was taken by surprise to hear that they could not wake her up and that I should simply do the same or change seat (I seat that I had pre-selected and paid). Maybe Lufthansa needs to reconsider the number of passengers and luggage allowed for long- haul flights and not treat passengers as commodities to that respect.","","","Economy","","8.0","1.0","5.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Thut","Switzerland","2014-10-31","FRA-BRE-FRA last weekend. Outbound was really good. Cabin Crew very friendly. Always had a smile on their face. Service was very good. They served a cold breakfast which was very good. The way back to FRA was more or less OK. Was not that friendly. What annoyed me was that there were 3 flight attendants as ""Business Class Passengers"" seated. Not my thing at all that staff flies business class and chit chat all the way loudly. Sorry folks of LH but keep things a bit down especially when you have paying business class passengers on flights. Seat them either in the back close to the galley or on a jump seat when the flight is full. I recommend this airline because the way to BRE they did go the extra mile.","","","Business Class","","7.0","3.0","3.0","4.0","1.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Tong","Indonesia","2015-01-14","Ho Chi Minh City to Kuala Lumpur on December 29 2014. The only 4 check-in counters open and I had to wait approx. 45 mins although only about 10 people queuing. The flight used a B737-800 and the crew were good. The magazines and newspapers were in a bad shape. The food were good (didn't get any options since they were running out of food). The luggage took another 45 minutes to come out.","","","Economy","","6.0","4.0","2.0","5.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Wouter Glaser","Netherlands","2015-01-11","Very nice trip with MAS. First trip ever with them. First economy onward journey AMS-KUL-DPS and Business return. In a very empty business class (4 out of 30 seats were occupied) we travelled with a 6 month very comfortably. Staff was nice and accommodating. Only con was the food we are vegetarians and they catered for religious vegetarians. Well cannot blame them as it is difficult to cater for us. The trip went very well lounge access priority baggage handling. Will definitely fly again with MAS.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"martinair","/airline-reviews/martinair","Martinair customer review","B van Sante","","2008-04-05","AMS-MIA in comfort class. Flight was 70% meal service just a hot meal no salad/starter. In comfort class you do have a few cms more legspace making it a bit more acceptable onboard this old Boeing 767. Digiplayer with not up to date collection and headphones free. In economy they dont even show movies anymore just cartoons etc and they try to rent the other available digiplayers at 12 euro each. One x wine or beer free with hot meal - the rest all charged. Juices and water available crew ok. Before landing box with sandwich and juice for arrival in Miami at 7pm not impressed.","","","","","2.0","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","L Haynes","","2007-09-11","My husband and I travelled with our two granddaughters from Newcastle to Orlando via Amsterdam. (KLM Newcastle to Amsterdam and then Martinair from Amsterdam to Orlando). We upgraded to comfort class and had very pleasant flights. On time the crew on all flights were very nice and helpful. Their prices are very competitive and again we found no fault whatsoever.","","","","","4.0","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","Anne Troughton","","2007-09-10","We were a family of 6. 4 adults and 2 children travelling in August. we were told that we could not book seats or upgrade on line. We arrived at the check in more than 3 hours before departure and were not given seats together in fact we were several rows apart. On the return journey because of flight delays we missed our connecting flight. We were told that the adults were booked to go on one plane and the children on another. we pointed out that it was unacceptable to have our children travelling on their own in a foreign country but it took an hour to sort it out and even then we still had to travel on 2 separate planes. Would we ever travel with Martinair again? The answer is a definite no.","","","","","1.0","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Ito","Germany","2014-10-31","MEX-FRA with B747-8 new business class seat. On time flight and friendly crews. New seat was comfortable however if you have a window seat you need to stride over an aisle seat passenger on the relax/sleeping position. Meals were quite simple no good nor bad. No impression and just snacks sandwiches were served between meal times. BOSE noise cancelling headphone worked quite good. New Entertainment system for 747-8 was excellent. USB port didn't work. AC power outlet worked.","","","Business Class","","8.0","4.0","4.0","2.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Marchetti","Italy","2014-10-31","MUC-JFK flight LH410. Good on board service. Economy seats really to small for a continental 9 hours flight (central row one of the last in the rear of plane). If you want to choose your seat during booking or before check-in you will be charged an additional fee.","","","Economy","","6.0","1.0","4.0","3.0","3.0","","","2.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","S Wee","United Kingdom","2015-07-15","Travelling on my own with my 2.5 year old who was sitting on own paid seat which the flight attendant tried to accuse us of taking up the space. All other airlines including budget airlines like Easyjet and Ryan Air allow you to bring a stroller and check in a car seat. If flying with Meridiana - you have to either use your luggage allowance or pay for it. So not family friend for those with small children. Planes are not well-maintained. They are aging and grubby. Mixed interaction with staff, half of which were not happy to be on a full flight filled with a lot of kids. I will not be flying this airline again.","","FamilyLeisure","Economy","LGW to Olbia","3.0","1.0","2.0","","","2.0","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Andrew Maile","Indonesia","2015-01-11","LHR-KUL on 3rd January - check in at LHR was very slow indeed with only one biz class counter open initially. The lounge was fine busy but space to sit offering a good breakfast selection for the 10.50am flight. Friendly welcome on board (much better than the outbound 2 weeks ago when the unfriendly stewardess at the door looked at my boarding pass and simply said ""This way"" and pointed - no smile or greeting of any kind.) The upper deck cabin is comfortable and spacious and the window seats have loads of storage space. The seat was OK but I didn't really find it particularly comfortable for sleeping even with the mattress topper. A bigger softer pillow would have been good. The crew was very proactive and efficient throughout the flight. The chef on call service worked fine and the food was pretty good with a decent snack bar set up at the front mid flight. The IFE was just ok - seemed to be a lot of the same selection as there was in December. KUL-CGK on 737-800 was fine - much more comfortable than European short haul in J class. Overall it was a good experience - I'd happily choose Malaysian again if fares are competitive.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Manos","Greece","2015-01-05","Flew from Helsinki to Bangkok via Frankfurt and Kuala Lumpur and return to Helsinki via Kuala Lumpur and London Heathrow. Frankfurt to Kuala Lumpur was one the most enjoyable flights ever. Extremely friendly crew excellent food drinks we're offered all the time including beer and wine. Snack box was given and flight was in time. The seat comfort was excellent even though the B777-200 shows its age. Return flight from KUL to London was a totally different experience. The seats are not very comfortable more cramped however the IFE is better. The A380 is a beauty to fly as silent as flying can be. Crew was not friendly. Food was bad reminding me food that you get in a short haul flight. No snack box was offered just some cookies and apples in a basket. Selection of drinks more limited. In general I was looking forward to the flight but MAS seems hit and miss. KUL is an easy airport for transit and I would use Malaysia Airlines again. I know they are trying to save money and I don't mind less IFE and less food but what I mind is warmth and friendliness of the crew.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","5.0","1"
"martinair","/airline-reviews/martinair","Martinair customer review","Claudio Lopez","","2007-08-27","Amsterdam-Heraklion Economy. Boeing 767-300 plane with maximized number of seats (limited leg space in economy class). For the price paid for a return ticket to Crete the service is basic. Meal is very basic (cheese sandwich small juice apple cookie and small snack) 1 hot and one 1 cold drink (limited choice) and all extra services are paid (alcoholic drinks snacks). In flight entertainment is old movies few boring comedy shows headphones are only for sale. Martinair seems rather a low- cost company without the low-cost tickets part - a return Amsterdam-Crete (3h 30') is at least 300 euro.","","","","","","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","H Brown","","2005-10-23","Schiphol to Orlando in economy. Flight on time service was excellent. The seats are no worse than BA and the food quality is very good. Return flight we upgraded to Star Class for $218 again could not fault it. The seats were large and comfortable service was 1st class and flight was pleasant. The only problem we encountered was a short delay which meant missing our connecting flight from Schiphol to Aberdeen. However staff were helpful and got us a later flight with no problems.","","","","","","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","P Lubinski","","2005-10-23","Orlando - Amsterdam return. Third time on Martinair in 2 years and I don't understand the negative comments. I paid $490 round trip and the service was great food was good. I was able to upgrade to star class in Orlando for $100 on my last trip. Try getting those fares with any other airline. I have been on much worse (Northwest) at 3 times the price to Amsterdam.","","","","","","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","Les Roth","","2005-10-09","Miami - Amsterdam - Miami. October 3 2005 and October 8 2005. Stay away from Martinair. Our flight was 4.5 hours late going over and two hours late coming back. Seats are worse than coach on most carriers. Both ground staff and flight crews need training in customer service. Spend any extra money necessary and time required and fly on anybody else.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","N Bojkova","United States","2014-10-28","Flight LH495. I flew from Munich to Toronto. The flight was very relaxing with excellent service and food. I arrived to some extent relaxed despite of the long trip.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","W Coulton","Australia","2014-10-28","Short hop FRA-DUB on A321. Check in and cabin crew friendly. Decent snack served on this 2 hr flight. Departed on time and arrived early. The slimline seat provided extra legroom and was OK for this length flight but may be a bit hard if the sector is longer. Very happy to use again at least on European sectors.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Bland","United Kingdom","2014-10-22","Manchester-Chisinau via Munich. Initial outward flight delayed due to crew 'being stuck in traffic' although all passengers were waiting at the gate on time (it was a full flight). Standard of slimline seating on Lufthansa flights not comfortable at all (way too hard even for relatively short flights). Cabin crew pleasant and drinks / snacks ok. On return journey Lufthansa had another delayed flight back to Manchester with plenty of seats still available that would have got me home much earlier than my booked flight but their 'customer service' staff in Munich wouldn't entertain allowing me on it that would be far too helpful for them. All in all nothing special for the price far too inflexible / not focussed on customers and I'll avoid Lufthansa in future for that reason.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","2.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Gina DiCostanzo","United States","2015-07-06","Not happy with return flight. I bought tickets 6 months ago, family of four traveling together and reserved row 17 with seats together. They shoved us all almost completely in the back of the plane and split us up including my children. We tried to ask the flight attendants for some help but there was none. We just had to figure it out on our own. Was able to get my kids together at least because they had split up another 2 people and by just swapping seats in the same row it put family members together. You are at their will and the couldn't care less. As far as the mechanics of their jobs everyone performed as expected and there were no problems. I realize the seat assignments are not their responsibility but it might have been nice to have a little assistance and understanding.","","FamilyLeisure","Economy","Naples to New York","3.0","2.0","3.0","4.0","4.0","2.0","","3.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Maria Pergola","United States","2015-05-04","Flt 3933 April 22 2015 JFK-PMO. Flt 3932 April 30 2015 PMO-JFK. From the staff at the check-in counter at JFK to the flight crew on the aircraft I have never had a more wonderful experience! Everyone had a smile of greeting and friendly ""welcome aboard"". The stewardesses on the JFK-Palermo portion were terrific. While in Italy I fractured my ankle and had to fly home with a cast and crutches. I was met curbside at Palermo airport by an assistant with a wheelchair who accompanied me onto the aircraft. The stewards took over from there and saw to my every comfort even to guiding me to the lavatory! They even changed my seat to allow me to elevate my injured leg. I would highly recommend.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Crociani","Italy","2015-04-27","FCO-OLB-FCO. Meridiana uses the MD80 on this route I think it's a wonderful machine very silent on the front but quite noisy on the back. Cabin crew professional and polite always smiling except one on the return flight that seemed bored and completely uninterested. On the first leg we left FCO on time and we arrived 30 minutes early! the return was on time also. Very satisfied I hope I'll fly them again.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Glen","Australia","2015-01-05","Economy Class from KUL-SYD. I fly this route regularly. Glad to see they finally changed the menu after a few years. IFE selection was fairly poor for New Release Movies but the rest was OK. Seat very uncomfortable. Crew were very abrupt and rude. I interacted with 5 on this flight and they all were very rude and seemed annoyed by every request. MAS is a very average airline but I have no choice on this route.","","","Economy","","1.0","2.0","2.0","4.0","3.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Dey Bhaskar","India","2015-01-05","Malaysia Airlines has become one of the the worst airlines to travel. I and my family travelled from Bali to Bengaluru recently and the flight was delayed by over 6 hours. The airline didn't inform the passengers through SMS/Email nor display the revised travel times in the airport monitors but kept delaying the time of the flight. We missed the connecting flight from KL and had to wait until the morning in the airport for the next flight. There was no one in KL airport to guide on transit visa/hotel facilities for the night. The staff were clueless and disorganized both at Bali and KL airports. There was no senior staff to organize alternate facilities or inform the travellers. Not recommended.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Whitehead David","Australia","2015-01-05","I flew MH from Perth to KL and again KL to Siem Reap. Normally I would fly QF to. Sin but they no longer offer full service flights out of Perth. Anyway MH offered a flight at a reasonable hour of the day and a good price. The plane was fine the flight into KL early and essentially turbulence free despite warnings. Seat comfort is just OK. The biggest complaint is with the quality of the service. Staff seemed surly and uninterested. Food quality was also average whilst the drinks seemed positively stingy. Wine was very cheap quality and when I asked for a soft drink I got a glass mostly full of ice with a dash of coke and no can to refill the glass. Give me the whole can. Could also increase frequency of water handouts especially one just before descent. The flying was ok but a little more effort would go a long way.","","","Economy","","6.0","3.0","2.0","2.0","4.0","","","4.0","1"
"martinair","/airline-reviews/martinair","Martinair customer review","Melvin Waggoner","","2005-10-01","Star Class - October 2004. My husband and I flew from Orlando to Amsterdam in Star Class on row 1. Check in at Orlando was good - we were given prior boarding. Even with row 1 our seats were not what I would consider large or equivalent to business class. When we both put our arm on the arm rest between us our arms touched - so the arm rest was cramped at best. Food I must say was good. Service was ok but the cabin crew seemed to be obsessed with making sure the curtain was always snapped (we had to go through that curtain to the lavatory). Very cramped space and it was very hard to sleep even on the first row. Seat didn't recline any more than a regular coach type seat. The foot rest is a ""joke"". I'm 5' tall and it didn't accommodate me. The return flight from Amsterdam to Orlando was more chaotic. There was no pre- boarding for Star Class so there was only one seating call which was like a giant cattle call. Everyone rushed to the gate. Again we were on the first row and the seating again was cramped and NOT the equivalent of a business class seat. Again the food was good but to be honest it was no better than the food we ALWAYS used to get on the regular coach airlines. To be honest I felt ripped off because I paid $1233 per person for those seats and I could have flown coach for a lot less and felt very little difference in comfort had I chosen an aisle seat. I wouldn't fly Martinair again - I'll pay the extra and get what I pay for.","","","","","","","","","","","","","0"
"martinair","/airline-reviews/martinair","Martinair customer review","Mark Bisbing","","2004-10-21","AMS-MIA. I wasn't expecting a lot from Martinair having never heard of them. The uniforms worn by the crew look uncomfortable because of their retro styling which I must say I really liked. The crew were very professional always smiling very attentive and helpful you couldn't ask for more other airlines could take a lesson from these guys. The plane was an reasonably old 767 but was clean and seemed well maintained. The food was very good far better than most airline food I've eaten in economy equal to British Airways and better than any of the US transatlantic airlines. The cutlery was metal too not something you see often these days. In all a very good experience with one only gripe: the seats are lousy there isn't enough height to support your head so trying to sleep is tougher than in a usual economy seat.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Noone","Germany","2014-10-22","I recently flew on Luthansa Flight LH414 (Munich to Washington D.C.). Plane was good but the service was marginal. Flight service was very rushed. One got the impression that they wanted to get everything done quickly so that they could sit in the back and talk which this is what they did. I sat in the last row of the plane.","","","Economy","","5.0","4.0","1.0","1.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lekon Niels","Germany","2014-10-22","Flew with a A330 from Munich to NYC (JFK airport). It was a pleasant trip. Comfortable seats nice and very helpful flight attendants. Unlike e.g. British Airways which I have used for my last two trips to North America the catering on board was great. Additional water or juice e.g. was served regularly. The snack before landing consisted of Weißwurst Pralinen and a Laugenbrötchen which was very delicious. I asked for an extra portion which I got without any hesitation. They would have thrown away any leftover food anyway so I thought eating another portion would be better as it was extremely good. The only downside to the flight was that the aircraft engines are quite loud compared to other aircraft's. Also the choice of films could have been better. Overall I was very satisfied.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Matthias Ullrich","Germany","2014-10-22","LH494 MUC-YYZ. Airbus A330-300 (333) V1 (re-vamped interior with the new LH biz class seats) seated in eco emergency row 30 window seat pair. Status customer with LH (senator) travelling with partner. Ground service (baggage drop-off lounge etc.) seamless as always. Sky service attentive quick quiet very professional little kids of other passengers and elderly passengers all taken care of with help. Sky catering as good as you can expect in eco little treats added to the overall good level. New version of LH safety script at taxiing is much improved easy-to-understand delivered at the right slow pace w/o becoming dragging and boring. Also no bothering bold music during take-off/landing times as with some other *A carriers. Overall LH manifests that they are of course not the cheapest but they quietly excel in numerous details by those few percent compared to others. You just feel that little bit less worn after an LH eco long-haul as you might do after one with other carriers.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Mazzola","United States","2014-10-31","We flew from JFK to Napoli and we had an excellent flight. The flights were on time and the staff was very nice. The flight attendants were some of the nicest that we have ever had. We will definitely fly with them again next summer!","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","P Falkowska","Poland","2014-10-01","I took the flight MXP-MRU last month and I found it comfortable value-for-money and competitive versus other Italian carriers when it comes to the service and comfort on board. Quite comfortable seats very attentive staff and delicious meals together with a competitive price was a nice surprise. There is no inflight entertainment but in business they hand out iPads which somehow makes up for it.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Phillips","United Kingdom","2015-01-05","Flew from London to KL and back both ways on the top deck of the A380. The cabin crew were OK polite and friendly. There were frequent food and drink runs so I didn't need to bring out the snacks I had brought with me. There was plenty to watch in the IFE system. The seats were fine considering this was economy with enough leg room as long as you don't get someone in front of you reclining their seat for the whole flight!","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Ray","Spain","2015-01-05","Business Class in A330 and A380 LHR/KL/SYD return. Definitely a long way short of the mark in just about every aspect. The business class seats in the A330 are not good at all and don't afford comfort in just about any position. The A380 seat is acceptable but a long way short of the major players such as SQ/EH /Cathay. The entertainment system had a pretty ordinary selection of movies. There were not a lot to choose from or someone at Malaysian has a love of sci-fi and kids movies. Food very ordinary and the Book the Chef a waste of time. Of the 4 meals two of my booked meals arrived. The lounge in KL is way way way short of the mark. Would I fly them again? No.","","","Business Class","","3.0","2.0","3.0","3.0","2.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Zumot Ghassan","Australia","2014-12-31","MEL-KUL-PVG return. This is my first trip with Malaysia. All flights were punctual. Planes were clean but a bit old which takes away from elegance and presentation. The food was delicious but the drink selection was somewhat limited. The entertainment system was not up to scratch. Most movies were old and choice of video games was limited. The music system was fine. The toilets at the back of the plane were small. There is nothing wrong with Malaysia Airlines but nothing to inspire either. They do a good job at providing basic service (nothing exceptional). Value for money it is excellent.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Thomas Pornschlegel","Germany","2014-10-22","Excellent lounge at IAD with pre-flight meals. Direct boarding of the aircraft from there. Unobtrusive friendly service. Excellent sleeping comfort in the first class cabin.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Mahr","Germany","2014-10-20","Just off LH2051 TXL-MUC. Probably ranks as one of the worst flights ever - no welcome onboard plane totally full however no help from crew in stowing luggage - busy chatting among themselves. Pilot eventually told us they would delay the flight if we did not manage to stow baggage ourselves. Rude and snotty service inflight with no smiles. Seats uncomfortable and too short. In addition to that all flight delayed as usual. LH is going downhill.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","G Matassa","Italy","2014-09-28","I flew from Olbia to Paris CDG. Overall positive feedback service on board was good and flight attendants proved to be really helpful. Only negative part is arriving at CDG terminal 3 a very poor infrastructure.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","S Speers","United Kingdom","2014-09-17","Awful airline! I flew to Olbia on the 30th of August 2014 and returned 6th September. On the way out after booking we got informed our flight had changed from 16.00h to 08.00h giving us almost one whole day less on holiday. When leaving London Gatwick we arrived at the airport 2hours prior to out given departure time 18.50h to find the flight was not at 20.40h (approx). This change meant that we arrived to Olbia at 00.30 where our car rental desk was closed our apartment did not answer calls and all surrounding hotels cost at least 150 euro! Not to add customer service on our ancient plane was terrible luckily this had improved on out return. Our first night of holiday was a disaster thanks to this airline and then in addition with was cut from 7 to 6 days.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","S Delrio","Italy","2014-09-06","I flew more than a few times from Cagliari-Linate and Alghero-Linate. Planes used were mostly old McDonnell- Douglas MD-80 although the company has recently renewed seats and overall furniture flying on these planes still has an 80's flavor. On MD-80 seats are ok but a very tall person could feel somewhat unease. There is not a lot of space for the hand-luggage on the over-head lockers. Meridiana also own much newer and more comfortable Airbus A320 but they are less numerous than MD-80s. On the numerous flight I took I don't remember major delays. Staff was always nice. Snacks and Drinks service could be improved. Overall I will for sure fly again with Meridiana but for flights from Sardinia to the Peninsula I will always prefer Alitalia.","","","Economy","","8.0","3.0","4.0","2.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Huins Charlie","Cambodia","2014-12-31","Phnom Penh - KL - Bali on 20th Dec. Nice new Boeing plane very good inflight system with reasonable films polite crew clean plane. Food was fine given each leg was relatively short. Perfectly happy with Malaysian and will fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Muhammad Shazwan","Singapore","2014-12-31","SIN-KUL-CDG and same for return. Flight from SIN-KUL and vice versa expected to be full. Efficient service but experience marred with passengers who clearly don't understand the meaning of checking in their bags. Single aisle plane meant that if you are at the back of the plane be prepared. To wait for the passengers upfront to get offload their bags from the overhead cabins. In all not airline fault but idiotic passengers. KUL-CDG flight was not full thus my partner and I had an empty seat between us. This improved our mood for the long 13hrs flight to Paris. Cabin crews were excellent engaging us with small talks n such. No problem with food onboard. CDG-KUL flight was full and I was sandwiched between my partner and a dude. Just got a nasty shock that when I opened the magazine holder there were used tissue. Again not cabin crew's fault instead the ground handling staffs at Paris for not cleaning the plane properly. Requested for cabin crew to clear the tissue away and she apologized profusely for the oversight which I think was very sincere. The breakfast on plane was god-sent which was nasi lemak and sambal shrimp. After having days of non-spicy food (mustard is crap btw) the breakfast served was attuned to my taste even though I tasted better nasi lemak I have no complains here. All in all MAS may find a supporter in me who will forgo SIA for better fares.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Binuya Edgar","Singapore","2014-12-31","Flew SIN-KUL-AMS on December 23 2014. The SIN to KUL was delayed for an hour but it was okay because we were flying Business. We stayed in the lounge while waiting. Lounge was very quiet with total of 6 passengers using it. Food and drinks selection was okay. We loved the satay and wines. Flight was quick comfortable seats and with some refreshment. It was with a new plane B737-800. Service was excellent! KUL-AMS was also delayed for 45 minutes. They could not get a clearance for take off and also waiting for other delayed passengers (like us). The transfer was nicely organized. It was with B772ER an old plane. Small personal screens limited and not so great selection of movies/entertainment. Food was fish or chicken. I chose fish which was overcooked. It was served with veggies that were very salty. Breakfast was Nasi Lemak or Omelette. The omelette was nice served with sausage and hash brown. My partner chose Nasi Lemak and it was very spicy for breakfast. Seats were comfortable in the economy although it can be improved and need some cleaning. It was lots of leg space for tall guys like me(40D). We had 4 rows on our own although It was a busy flight. Service was not impressive. After serving the supper most of cabin crews disappeared. They served only one round of drinks throughout the flight. We had to look for them in the pantry area if we need something. Also no snacks were offered in between. One of the cabin crews even asked me ""Boss what do you want?"" We normally take Singapore Airlines and KLM. We took MH because of the pricing. Malaysia Airlines is far from this two in terms of comfort food service and fleet maintenance. I'm a little worried now on my flight back to KUL and to SIN. I hope its a different plane a newer one.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Svensson Dan","Sweden","2014-10-12","Excellent service and customer focus on the flight LH474 to Montreal. Quick and fast check in and boarding. Flight departure was delayed due to technical problem with luggage room with 1 hour but was partly caught up during the trip. Good and continuous information about the repair status by the flight officers.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Bergmann","Austria","2014-10-12","Flight LH 409 Newark to Dusseldorf in September. Flight was operated by an older A340-300 which was in very good condition and had nice inflight entertainment on big personal screens (much better than on Lufthansa's A330s at the moment). IFE featured loads of movies and fancy stuff such as real time speed / altitude. Flight departed about 1 hour late. Nevertheless I could easily catch my connection to Vienna. Food was alright could have been a little more though. Drinks were always available. Cabin crew did a great job very friendly and professional. Seat comfort was good for Economy Class enough legroom and I like the 2-4-2 seating. Changing in Dusseldorf was very convenient (small distances and a nice airport). I'm usually very satisfied with Lufthansa.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Davide Greco","Italy","2014-08-28","LIN-OLB on Aug 11th back on Aug 23rd. First time flying with them a kind of throw back to the 80's flight experience. They had a sort of monopoly for flights to Sardinia Island before EasyJet came in as a new player still very strong on this route. Onward leg on time but terrible seat pitch on the MD82: the flight is short about 1hr otherwise it would have been painful. The dedicated counter for baggage drop off was left unattended so only one queue in Linate: check-in procedures looked slower than I am used to with other airlines but luckily there were not so many people waiting for being registered. Return leg delayed 15 minutes again an old MD82 with slightly better leg room. Staff were polite nothing more. Drinks were served quickly after take off. Ticket was expensive (300EUR) because of the peak of the holidays season: Easyjet was offering more or less the same rate but with lower baggage allowance and departing from MXP which is far away from my hometown. Not my favorite airline for sure but I will probably give them a second chance. Olbia Costa Smeralda airport is a brand new shiny and pleasant place: this was the best part of my trip actually.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","2.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Julian Phillips","United Kingdom","2014-08-14","Flight from London Gatwick to Olbia and back. Plane delayed about 45 mins going out. No explanation. Poorest leg room of any airline I've travelled with. No inflight information. Otherwise ok. On the way back. Well I'm typing this in the check-in queue. I've been queuing for 90 minutes so far. No explanations offered. They seem to be taking about 15 mins to check in each passenger. Original flight time shown as delayed by 30 mins. They will need more than that at this rate of check in. If there is a problem surely someone has the customer service initiative to tell us.","","","Economy","","","1.0","1.0","3.0","2.0","","","2.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Roger Bowen","United Kingdom","2014-08-14","Having only ever flown with Easyjet before to Italy I decided to fly Meridiana to Naples from Gatwick North Terminal and was pleasantly surprised. The fare included a 23kg free bag which when added onto to the cost of Easyjet made it more expensive than Meridiana. Check-in at North Terminal was easy and quick and the boarding process at the gate was efficient and in staggered boarding from the back. On board the seats were comfortable and room for me at 6ft2"" tall. There was a complimentary onboard service of sandwich and soft drinks which was adequate and again saved money. Cabin crew were attentive and not too many announcements which you can get on some LCC.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M van Amerongen","Netherlands","2014-12-31","Flew from KUL to AMS in Business Class with MH Upgrade on a 777. Lovely experience. Was a bit wary of the angle lie flat seats but as there was an empty seat next to me I had an extra pillow to put under my feet making me lie in a 180 degree position. Slept for eight hours and was very comfortable. Very attentive and friendly FA's. Having flown the first leg AKL to KUL in Economy I couldn't help noticing a difference in attitude between the two crews. In EC they seemed to be going through the motions. Fair enough they did what they were supposed to do but they could have smiled. Having said that I will continue to use and recommend MH. Not only do they offer very competitive prices and a speedy connection to New Zealand they also deserve support after this year's horrific events.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","David Butcher","Canada","2014-12-22","Flew four legs MAA-KUL-BKK KBV-KUL-MAA in October/November 2014 - a total of about ten hours flying. All flights in Business all in 737-800's. Found it all to be a superior experience - from check in to land and air staff to cleanliness of planes to entertainment (a bit limited but these are 737s) to timeliness. The golden lounge at KUL is excellent - very bright and clean good wifi decent food clean showers. All of it puts North American airlines to shame. I would happily use MH next time I'm in SE Asia.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Simon Fielder","United Kingdom","2014-12-22","Very poor experience. Flight delayed on 11 December out of Saigon by 2 hours. They said they would hold the connecting flight to London and that ground staff in KL (their home airport) would be on hand. None of this was true. No information given on the flight about connections. Nobody available on their transfer desk for an hour to sort out issues and took two hours to get transferred overnight to a hotel and re-ticketed. Nobody took responsibility and the duty manager declined to come down and deal with the issues.","","","Economy","","1.0","4.0","1.0","2.0","4.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Palomo","United Kingdom","2014-10-12","BHX to Munich via Frankfurt and Munich to Birmingham inbound. Could not fault the flights I had with them. Service was very good and cabin crew attentive. Travelled with two friends for the Oktoberfest who were both 6ft 6in and I am below 6 ft. Both of my tall friends had no complaints with the legroom. Baggage arrived on time. All in all flights had been hassle-free. Only downside is lack of entertainment but for a short flight it was barely noticeable. Will definitely fly with them again.","","","Economy","","8.0","5.0","5.0","3.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Braun","Austria","2014-10-12","FRA-JFK 747-8 in First Class. Truly First Class experience all the way from the exclusive feel of the FCT at Frankfurt limo to the plane and then a very warm and professional welcome from the fantastic crew. Cabin 7/8 full. Seats 1A and 1K are great for people traveling together although not the most private. Beautifully elegant cabin comfortable seat/bed and simply wonderful service. Only the food was disappointing - nothing special and poorly presented. Excellent wines. Bags first off at JFK and off the plane and through Customs within 20 minutes! Would definitely fly again.","","","First Class","","9.0","5.0","5.0","3.0","3.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Andrey Yashchenko","Russian Federation","2014-08-08","I would call it a disastrous experience if there was any. They simply cancelled their flight on 7 August 2014 between Moscow and Naples Italy without offering any alternatives. The story behind this was (as I heard) that due to weather conditions their plane landed in a different airport in Moscow and for some reasons they could not or did not want to relocate it to the proper one. What a good partner for BA! Never fly Meridiana!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","G Colacchio","United States","2014-07-29","Flight out of JFK was scheduled for 3 pm and didn't leave until 5 but we got upgraded to bulkhead seats across the front row which was nice. Seats are a little narrow but food and wine was delicious (surprising for airline food) and we arrived only one hour late (7 am instead of 6). Coming home from Naples fullL flight. Bigger plane (40 rows) I think going there was a little smaller (but we were toward the front so not sure). Anyway it was on time and a great smooth flight. And arrived 45 min ahead of schedule. Would recommend Air Italy and/or Meridiana. No issues at all with luggage or accommodations.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Cleide Amorim","United Kingdom","2014-07-08","I had used Meridiana before with no problems at all good enough service no delay no comments on the food because I do not eat on planes anyway so far so good. I bought another ticket from Meridiana from Olbia to Gatwick and to my surprise the flight was from Blue Air a Romania airline company. The airplane was at least 25 years old very noisy inside air con blowing hot air when you need cold air really. I'd rather pay more and travel with Meridiana. If I had known that when you by Meridiana it does not mean that you fly with them I would not have bought the ticket.","","","Economy","","","3.0","4.0","0.0","0.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Shoumik Datta","Singapore","2014-12-22","BNE to SIN via KUL. Excellent flight. The business cabin in the new A330 is really good and the crew is very accommodating. The satay is also extremely delicious. The 15.4 inch AVOD screen also had a good selection of movies. The amenity kit was the star of the evening. It had everything you could think and couldn't think of.","","","Business Class","","9.0","5.0","3.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ting Tw","Malaysia","2014-12-18","The staff were not friendly for welcoming the customers onboard. The staff did not guide the customers to their seats. Furthermore the cabin crew missed some rows while serving the drinks. The choice of drinks is very limited as well. No biscuit and no bread served but just a small packet of peanuts. The legroom in economy seat was not good. The lavatory was fairly clean. However the ticket price was very reasonable and affordable.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","5.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Uwe Günther","Switzerland","2014-10-12","FRA-LAX and return. New business class is very comfortable and Lufthansa crew is always friendly. Food was also good generous portions and very varied. Only downside on LH is the entertainment system. They could add more recent movies to their list.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Andal Raghavan","United States","2014-10-12","My wife flew on 10/6/2014 from Newark NJ on Flight LH 403 to Frankfurt and from Frankfurt to Chennai India on Lufthansa LH758. For health reasons my wife needs a wheelchair as she has trouble walking. We requested a wheelchair for her at the Newark Frankfurt and Chennai airports. Everything was fine in Newark NJ. However when she arrived at Frankfurt no wheelchair was provided. Lufthansa staff advised her there was no wheelchair and to walk slowly. When my wife told them she can hardly walk and carry the carry-on luggage they ignored her. Finally one Lufthansa staff walked her to the bus to the next flights terminal but she did not help in any way. Seeing my wife’s inability to move the carry-on another kind passenger helped her. When she arrived at her terminal she had to wait for the cart to drive her to her gate. Lufthansa staff needs to be trained in customer service especially service to individuals who need assistance. These flights are not inexpensive and there is no excuse for this type of rude and incompetent service.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","3.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Guido Luzzatto","Italy","2014-07-06","Notwithstanding full price tickets bought months in advance Meridiana fly changed the flight schedule for the second consecutive year thus messing up my plans and partially ruining my holiday. The average low level of customer satisfaction found on the web alerted me but I tried last year the company because of its no stop flight to Crete. Due to the above mentioned schedule change that I may suppose is caused by intentional overbooking they made me lose one day of holiday. Monitors were turned off at check in so that it was difficult to find the proper line that was interminable and badly assisted. It took more than one hour to clear it. Aircraft was not properly cleaned and seats were uncomfortable. This year despite a sharp increase in prices the trick was just the same: they sold an evening ticket and pretended to re-program us on the morning flight. The call center answers after 15-20 minutes and they say they can't help. Never again on Meridiana.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","J Muschetto","United States","2014-07-01","Recently flew Meridiana to Naples from New York. Could not have been more impressed with the service and timeliness of the flights. Would fly this airline again any time.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","John Cains","Australia","2014-12-18","KUL-SYD. enjoyed Flight except two problems - meal request not available (a first in business class) and FA's disappeared for three hours which happens in a night flights but this was an all day flight. Otherwise good value.","","","Business Class","","8.0","4.0","2.0","2.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Carol Martin","New Zealand","2014-12-10","I was on MH132 AKL to KL on 26th November. My bid for an upgrade was accepted so I was in Business Class on the 777-200. I only have praise for the crew the food the comfort and the whole experience. The seats are angle flat but I was able to have at least 6 hours of sleep. I also used the Chef-on-Call option and the food I ordered was really good. Very attentive and friendly crew as well.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","John Comissiong","Germany","2014-10-12","3 of 4 flight segments this year have all been delayed. The last one being this morning from BCN-FRA over 30 minutes late. On the outbound FRA-BCN economy passengers were served half of a sandwich. That's how far LH has sunk now.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Stephan Wismann","Canada","2014-10-08","Entertainment System and reading lamp didn't work and this is not the first time. I traveled 7 times this year between Canada and Germany with Lufthansa and 3 times the entertainment system at my seat was broken. Especially on such a long overseas flight it is unacceptable!","","","Economy","","4.0","3.0","5.0","5.0","1.0","","","3.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","S Clem","Italy","2014-06-25","I flew yesterday from MRU to FCO on the B767-300 (763) registered I-AIGG. When I read the reviews on here I was a bit worried about the flight. Its true the flight was fours hours late and I didn't receive any notification from Meridiana. For a planned 6am flight four hours makes a big difference when you need to wake up early. I checked with the airport and they advised to come four hours later. The flight itself was fine. The economy seats are high density but they are comfortable. The crew were excellent and really did a good job throughout the flight. Food-wise it was fine but for a 10.5 hour flight the offerings were a little thin. The addition of a free service bar would be a useful addition.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","S Fox","United Kingdom","2014-06-25","We have just returned from Cagliari to LGW. In view of the really cheap prices and previous poor reviews I had low expectations. Check in was a breeze at LGW and Cagliari flight took off on time. Ok the seats did not have much leg room but we hadn't paid first class prices by a long way. Amazingly we were served free coffee soft drinks and a snack! will definitely use again.","","","Economy","","10.0","3.0","4.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","JH Tou","Singapore","2014-12-10","Flying from Singapore to Beijing on 03 November 2014 (MH606 and MH360) and returning on 12 November 2014 (MH361 and MH611) with transit at Kuala Lumpur. 3 of the 4 sectors were near to perfection. Most of the cabin crews were polite. The food and beverage served on board were nice and tasty. The only problem to be mentioned could be the malfunction toilet at the rear of the cabin on the Singapore - Kuala Lumpur sector (MH606).","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ross Clark","United Kingdom","2014-12-10","LHR-KUL-AKL-KUL-LHR. A mixed bag. Positives: The A380s are superb esp in top deck economy and they have a very good IFE (if limited in choice compared with EK's). The service was fine and I got this at an excellent fare. Areas which need work: you can't choose your seating online as with EK and have to go through the airline instead; the online check in asks you to print your boarding passes but (at AKL anyway) these had to be reprinted - took extra time; the IFE on the B777 services (to/from AKL) is now next to obsolete and is very limited in its selection. I would fly with them again but they are still somewhat behind the 8-ball.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Deacon","United Kingdom","2014-12-10","I flew from Heathrow to Sydney stopping over in Kuala Lumpur for 2nights 3days. On my return trip I travelled back on my own. My family upgraded me to business class with assistance in place because of health issues. I was looked after from start to finish the service and staff were excellent I have flown with them before and would fly with them again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Olle Olerup","Sweden","2014-10-08","Lufthansa flight LH763 from Delhi to Munich October 4th 2014. Out-dated and worn business class seats. Possible to recline fully but narrow. Really close to non-existent service. Despite few passengers in business class very slow and inattentive service. After initial take-off beverages no more drink service of water or anything else. Food quality like in a cheap charter flight. No one of the staff bothered to serve a quick breakfast to those passengers who wanted to sleep a bit longer not even a cup of coffee.","","","Business Class","","4.0","2.0","1.0","1.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Edwin Eisenberg","United States","2014-10-08","Flight 427 PHL to Frankfurt on August 23 2014. This flight was supposed to have new business class. The video was non-functional and my seat would not operate properly. We were in 4A and 4C. At the end of the flight the flight attendant found a large water bottle in the mechanism inside the seat cushion. Headphones were loose attached to the console and not in separated plastic bags. Drinks were horrible. The flight attendants were nice. The stewardess told us at the end of the flight that planes were switched in Frankfurt.Our flight from Frankfurt to Athens was on a 321 airbus. Business class was 3 thin coach seats with no one in the middle seat.","","","Business Class","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","V Ladhani","Germany","2014-10-05","TXL-FRA-RIX: Both the legs were operated by A321. Crew were pleasant on both the flights especially that onwards to RIX. They were lively willing to help and didn't mind making small talk with passengers. Like all LH flights even this one was refitted with Recaro seats and ceiling attached TV. Passengers were served muesli bars on first leg and on the second leg yoghurt dip with freshly chopped fruits - this is what disappoints me as LH takes pride in being full service airline. Previously they at least served freshly baked bread rolls and sandwiches. LH should really reconsider on snacks they serve as I believe 120 mins are enough to serve a proper small meal although the crew is saving grace and made several drink rounds. I have travelled extensively on different airlines and wouldn't hesitate to suggest LH to up their game.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Burgey","United States","2014-06-20","We had excellent flights on Meridiana as we traveled from JFK to Naples and back. The plane appeared to be fairly new and the cabin clean. I might also add that the departure flight and the return both arrived ahead of schedule. There were 6 flight attendants on the return flight to JFK including 4 stewards and 2 stewardesses. They were particularly attentive and the food they served was excellent. Beverages flowed throughout most of the trip and that included complimentary wine. We flew Economy class and had no issues at all. If you are considering a flight with Meridiana do not hesitate they exceeded our expectations.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","M Gaffney","Australia","2014-04-13","We flew from Malta to Naples via Catania. The seat space on both legs was very small there was no customer service. We got our first leg boarding pass in Malta but were told we had to get a boarding pass for the second leg in Catania. Even though our baggage was forwarded through to Naples. There is no transit desk in Catania (there is a well identified Transfer desk but it is not used). The service at the Meridiana desk was very poor. The service staff were rude and unhelpful. I will never use Meridiana again!","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","C Dionisi","United States","2014-01-03","My family and I traveled from NYC to Naples in July 2013. Departure time was delayed 3.5 hrs. Once we arrived at the terminal there were no Meridiana representatives to advise the crowd of waiting passengers. This is the first sign that this is the norm for Meridiana - constant delays of 3-4 hrs for every flight out of JFK to Italy. The company did not offer any vouchers for drinks or food. Finally at 11 pm a Meridiana supervisor showed up with limited information. Once you finally board the plane be ready to feel like you have gone back in time by 30 years. Meridiana uses a fleet of Air Italy airplanes. These planes are very old and dirty. My family and I would rather fly to Rome or Milan and then to Naples or better yet to Dublin and then Naples with Aer Lingus.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Fahimi Husain","Malaysia","2014-12-04","KUL-BKI-KUL (transit in LBU and MYY on the way back). Pleasant experience in all sectors. Good food generous portion. Aircraft clean crews very attentive and helpful. No hotels for transit passengers (more than 6hrs). MH should look on this matter as other major airlines do provide accommodation for transit customers.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","David Meyer","Germany","2014-12-01","I flew FRA-KUL-SIN with Malaysia on the 23rd of November 2014 in economy and it has been a good experience: The seating in the 777-200 is really good - I like the 2-5-2-configuration at least as long as my wife and I get on the double seats at the windows sitting in the row of 5 would be bothersome on the other hand sitting at the window in a 3-3-3 configuration is nearly the same - 2 persons have to rise if you want to get out. The seat comfort is excellent. I'm traveling a lot and the pitch of 34 inches in economy is world-class in addition to that the seats even if they look a little bit worn have a lumbar support and a good recline. The screens for the IFE are very small but the choice of movies is great so this is ok. The food was the best I ever had in economy class warm tasty and enough staff offered drinks all the time even the wine was of good quality. The only point that should be better is the kindliness if the staff - they did what they had to do but there was no smile at all. The flight KUL-SIN was on a brand-new 737-800 and very short not much to say about that.","","","Economy","","9.0","5.0","3.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lutz Reinhart","Romania","2014-10-01","LH 465 9/21/2014. Lufthansa provided excellent value a very pleasant flight experience and great professional staff from pilots to cabin crew! It is always a pleasure to fly with Lufthansa because their crew really values you and gives you the best flight experience possible. The cabin crew were very responsive. The seats were comfortable. There is none of the nickel-and-diming miserliness other airlines seem to specialize in. The service is prompt courteous and generous!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Christian Streuber","Germany","2014-10-01","LH 464. The plane was changed between flight booking and the flight itself therefore all passengers (especially families) could not sit together as originally planned. Everything was mixed up. The way the flight attendants worked with this was not very helpful. Many children were on this flight. The flight back was much better. Nevertheless I would book Lufthansa again.","","","Economy","","3.0","3.0","1.0","2.0","4.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Danielle Napolitano","United States","2013-07-24","My family and I just returned from Napoli to NYC. My husband and I were traveling with 3 small children. When we arrived at check in more than 2.5 hours in advance we were told that we were not listed on the flight. We had our flight confirmation in hand. The 5 seats they assigned to us on the airplane were nowhere near each other. My children were assigned seats on their own! I have never heard of such a thing. Their excuse for our seating assignments was that we checked in late. We were one of the first people in line. Each staff member passed this problem onto the next from check in to boarding until we were standing in the aisle of the plane minutes before it took off. They were only able to sit me with one of my children and my husband with another. My third child I had to have sit with a family friend who were 40 rows in front of me. I would never fly with them again after today's experience.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","B Filippo","Italy","2013-07-24","Last Saturday I flew Milan Linate-Olbia Costa Smeralda. Originally booked the early morning flight but was rescheduled on the next flight. No explanation or other option given. Meridiana still operates the old MD80: my plane was at least 20 years old and did show its age - no in flight entertainment at all - even the in flight magazine was missing. Seats are quite comfortable though. Cabin crew looked lazy - coffee tea water and juices free of charge. Prices are way too high but on this route they are the only ones flying. Talks by itself. If you can avoid it.","","","Economy","","5.0","4.0","2.0","4.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Cook","United Kingdom","2014-12-01","Flew LHR-KUL-PER on MH3 and MH125 with my wife and 2 year old son. Contrary to what I read about MAS' policy on seating children on top deck in economy I was happy that we had been seated there in the middle row of 4 seats. I was even happier when before take off the stewardess moved the gentleman sat next to us to an exit seat so that we all had more room he was also very pleased. The cabin decor I must say is fantastic compared to the SQ route we took last year it is far ahead. Both planes were also in very good condition compared to other airlines on similar routes e.g. EK and SQ. The seats were well designed but as Mr Walsh has pointed out previously they are not as good as the old 747 seats on older MAS flights. I am also 6""3' and we are talking about economy after all so it can only be bearable. The food on the flight was pretty good for economy there were plenty of beverages served throughout the flight and my wife's veg and sons child's meal were always served first and his tray was always cleared before the remainder of the cabin. The only thing that's worth pointing out is that on EK and SQ for such a long flight there is usually a selection of sandwiches to snack on however we were only given chocolate bars and crips which I thought was a bit cheap. Appreciate the airline is struggling financially but I fail to see how depriving passengers on which is already a long and tiring flight a decent snack. The cabin crew were polite but lacked the Malaysian hospitality that I have come to expect from MAS. Having flown with them regularly since 2004 they were not quite up to the previous standard. They were not rude or anything like that just that they were going through their motions as quickly as possible. Considering the cost of the tickets were several hundred pounds less than SQ or EK I would definitely recommend MH.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Walsh","United Kingdom","2014-11-25","20th Nov 2014 MH002 Kuala Lumpur (dep 2355) to London Heathrow. Minus points: 1) Uncomfortable seat. I generally find seating less supportive and comfortable than those used on MH and SQ's 747-400 fleets of yesteryear and I have found the seating on SQs and MH's A380 and QR's A330 and A340 to be much of the same. This particular seat felt like it was worn down and it was the emergency exit row seat 42K which I had paid extra for so this was particularly annoying. 2) Cold cabin but nowhere near as cold as the outbound MH001 flight I took on 31st October which I also reviewed. 3) As mentioned in my aforementioned review of the 31st October MH001 flight the in-flight entertainment is lagging behind - slow poorly laid out and not intuitive. Plus points: 1) Attentive and friendly cabin crew as ever. 2) Informative and friendly Captain. 3) Good quality food. 4) The content of in-flight entertainment is sound. General thoughts: An enjoyable flight again but one in which I could not sleep well or get comfortable in. In-flight service is exemplary.","","","Economy","","7.0","1.0","5.0","4.0","2.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Eelco van den Heuvel","Netherlands","2014-10-01","DUS-LHR-DUS. One of the last LH-routes out of Dusseldorf because LH has transferred almost all European and domestic flights to Germanwings. That's a pity because once again LH showed why it's a great airline. Friendly staff -ground and air - and a very punctual performance on both legs. Tasty sandwich two drinks and reasonable comfort on the A320. A little more expensive than the LCC's but it's worth it. LH stays my favourite airline. And once again Dusseldorf airport is a breeze.","","","Economy","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Busse","Canada","2014-10-01","AC 9433 - LH476 on Tuesday Sep 23rd 2014. Innovative food. Good service. Generous inflight entertainment. Seat is as uncomfortable as everybody else's in economy.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Natalia Massingill","United States","2014-09-28","LH436 from Krakow to Frankfurt flight delay 1 hour due to bad weather in Frankfurt end up missing connecting flight to Chicago by few minutes. Big confusion at the airport being sent from station to station 4 times before we finally got to ticket agent than we waited 4 hours to get new flight out of Germany for next morning! Frankfurt to Dusseldorf to Chicago and again delay of 40 minutes and almost missed Chicago flight again thank goodness the airport is small as we got on the plane at the last minute. Airbus is definitely more comfortable than the Boeing 747 - not enough leg room even for someone 5 ft 5 seats too narrow - misery for 9 hours. Staff very nice and pleasant.","","","Economy","","3.0","1.0","5.0","4.0","5.0","","","3.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Delgado Vania","United States","2013-07-11","Naples to New York. The service was the worst I have experienced. We had to wait over 2 hrs to receive any drinks. When they finally came around I asked for some water and the flight attendant said he only had tea. I had to get up and ask another flight attendant for some water and he just pointed at the pitcher as he continued to play with his ipod. All three of us applied for the hifly program a month before flying and never got an email back with the frequent flyer number. I called a week before going on the flight with some questions about changing our seats to make sure the 5 year old was seated with us together and were told by a very annoyed representative that we had to pay 20 euros per person to select a seat by phone. I have never experienced such poor service.","","","Economy","","2.0","3.0","1.0","1.0","2.0","","","3.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","E Bogatyriov","Ukraine","2012-11-27","I flew from Rome to Olbia and back with my family of 4. For FCO-OLB leg I purchased the ticket for the mid- day flight. It got cancelled and we had to take the evening flight as others here have reported. That flight was delayed for more than an hour so we arrived much later than anticipated. Our baggage was delayed for more than 3 days.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Teoh","Australia","2014-11-20","SYD-LHR-SYD in Business Class. SYD-KUL-SYD on A330-300 and KUL-LHR-KUL on A380. All flights on time. Aircraft on all four flights were new and clean. Cabin crew were excellent on all flights. They were polite helpful friendly and always addressed me by name. Booked meals via Chef-on-call all of which were honoured. Meals were tasty and of a decent portion. IFE was AVOD and had a reasonably good selection of latest releases as well as older favourites. Seats on the A330-300 were comfortable in the sitting and reclining positions but are angled flat and not that comfortable for sleeping. Storage space is severely lacking in these seats. Seats on the A380 are far superior. They are very comfortable in all positions and are completely flat which allowed me to get a good amount of sleep. There is also an excellent amount of storage space especially for window seats. MAS now provide covers for their business class seats that help to smooth out the seat and add a little more padding. Bathrooms were always kept clean on all flights. Priority for premium classes and elite level passengers was provided when available for things such as check-in security and immigration boarding disembarking baggage delivery and customs. Overall an excellent product that is let down a little by the seats on their A330-300 which really need to be completely flat. My only other suggestion for MAS would be to serve champagne as a pre-departure beverage as it is currently their policy not to. Otherwise it was an excellent flight experience from beginning to end and it was also competitively priced which made it excellent value for money. I would not hesitate to fly with them.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Walsh","United Kingdom","2014-11-20","31st Oct 2014 Flight: MH001 London Heathrow (2200 dep) to Kuala Lumpur. Minus points: 1) This was nowhere near a full flight yet when serving dinner shortly after take-off they quickly ran out of one of the two standard options on offer. 2) The cabin was very cold. I was in the window seat 43K and had no one sat next to me so I turned off all 3 vents and used to blankets despite wearing 3 layers including my hoody with the hood up. Still cold. 3) The in-flight entertainment user interface sorely needs updating - it is slow cumbersome and far from intuitive and there really isn't a need for the old-style dual-hole headphone jacks to be retained. Refer to Dragonair as an example of a modern system. Plus points: 1) Cabin crew friendly as ever MH's true asset. 2) Nice in-flight meals although the dinner option that was left (tuna lasagne) might be considered an acquired taste. 3) Despite criticisms of in-flight entertainment there was ample content and of a wide range. General notes: Contrary to what my notes and scores might suggest I did enjoy this flight and very much looked forward to it - my first flight with MH in 7 years and my first on their A380. But flying with them certainly isn't the experience that it used to be. I had flown on 31 MH flights prior to this and can say that they deserved those Skytrax 5-Star Airline ratings but right now they're not quite there. A simple measure like not running out of certain food on a 2/3 full flight would help as something like that isn't acceptable.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Fraser Ann","United Kingdom","2014-09-28","Our return flights MAN-Munich LH2503/2 Aug 26 and Sep 23. Consistently reliable friendly and courteous staff. Cabin in reasonable condition. Very happy to fly Lufthansa on this route. We also flew return MUC-YVR LH476/7 on the same dates. Outbound 26 August. Inbound 23 September. The business class seats were fine we were in rows 4 and 11. For me row 4 was far more private. Seats fine but not as good as Qatar's 777 flights. Comfortable reclining and flat for overnight. Slept reasonably well. I'd do this again at the right price. Food fine with reasonable variety. Staff efficient without being engaging whereas staff on the Manchester leg were more friendly and charming on both flights than the long haul crew. Overall happy with experience but do think the long haul staff should be more engaging.","","","Business Class","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Stein","United States","2014-09-24","I flew from Frankfurt to Newark NJ on the last leg of a 4-leg trip to Turkey and flew in Business Class on a 747. My seat was dirty with crumbs in the glasses holder wasn't able to use my own headphones for in-flight entertainment and the movies system was slow unresponsive and had few movie choices. I watched a DVD that I brought rather than dealing with these issues. The food was ok but unimpressive although the croissants were fresh and tasty. I thoroughly enjoyed the red wine and was constantly refilled as well as coffee when I switched and the seat was comfortable once I was able to manipulate my 6'1"" frame into a comfortable position. All in all the flight was fine but I wasn't as impressed as I should have been.","","","Business Class","","7.0","4.0","5.0","3.0","2.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Frech","United States","2014-09-22","Flight staff were very friendly and committed to providing good service. Food quality was just okay and the portions were too small for an 11 hour flight. Seating was very uncomfortable providing very little leg room.","","","Economy","","6.0","1.0","5.0","2.0","5.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","D Harmon","Australia","2012-11-06","Both our flights Naples-Olbia and Cagliari-Rome were cancelled at short notice without explanation and both were rescheduled for several hours later. Consequently we spent a lot of our Sardinian holiday hanging around airports. Very disappointing considering we had booked and paid for these flights several months in advance and planned our holiday to suit. It seems they offer a variety of flight times to sucker you in then cancel them all for a single evening flight. They had our phone numbers but just didn't bother. A long way to come from Australia to suffer poor service.","","","Economy","","","3.0","4.0","1.0","1.0","","","3.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Michael McGraw-Herdeg","United Kingdom","2012-10-08","We flew LGW-FLR FLR-LGW. Outbound slightly delayed with no explanation. Return unremarkable. This carrier offers a great value but deceptive pricing. Beware that although the ""transportation document"" you receive by way of receipt when you buy a ticket says ""first checked bag is €17"" what they mean is ""first checked bag is €17 if you pay online in advance and print out your confirmation of payment otherwise at check-in you will be asked to pay €35+€5 ticketing fee at the ticket counter in FLR then to return to the check-in counter with your receipt to check your bags."" Since flights booked LGW-FLR-LGW are not eligible for online check-in it is easy to miss that (1) there may be another extra Web App elsewhere on meridiana.it you may be able to use to pre-pay for luggage and (2) there may be a different price for checked bagage paid for at the airport than the price indicated on the receipt you receive when you buy a ticket. We bought an extremely cheap ticket (£214 round trip for two pax) but I would have preferred that they bundle in this extra effective €23 surcharge for being a non-expert into the ticket price. It makes them look slimy to advertise a product at one price and to actually charge a difference price. Flight was unremarkable; seats cramped but manageable staff friendly enough. Most seats don't recline very much.","","","Economy","","7.0","2.0","4.0","1.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Machado","Australia","2014-11-17","Travelled KL to Adelaide on 11/11/2014. Seats OK but sleep quality poor. Cabin crew polite but impersonable - no warmth or sincerity - travelled Economy Class and I felt that we were made to feel that way. Instead of serving peanuts to passengers first drinks (water/juice) should be served first. Refreshments seemed to take aeons to arrive. Food unappetizing. Breakfast of a chicken/tuna sandwich short of appalling. Toilets were not spruced up during the course of the flight OR if they were poor job was done - they were disgusting by the time the flight approached Adelaide. In short irrespective of fares I will never fly MAS again.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Boonzaier","Singapore","2014-11-17","Flew SIN-KUL-HCM-KUL-DXB-KUL-SIN. All economy class. Clean modern planes. Seating on the B737 was a bit tight but the longhaul A330 was quite spacious even for a tall person like me. On all flights the staff were warm friendly and efficient. No request was too much trouble. Food and entertainment were good. MAS seems to have gotten its groove back.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Gunawanto Johannes Tamawidjaja","Indonesia","2014-11-12","MH726 and MH764 on October 28 2014 from Jakarta to Siem Reap via Kuala Lumpur and flew back to Kuala Lumpur on MH765 on October 30 2014. In essence meal given to us was pretty simple. Simpler than a couple years ago. Pudding was not the fresh one - looked like it was made in a factory. Meal was presented in small box with two options to choose. Drink service was fine. Service given by the cabin crews varied. Some were nice some were not in the mood and some looked unhappy. It seemed there was no set standard. The cabin was clean and in flight entertainment was fine on new B737-800 Series (there was no personal TV on MH726 unfortunately and the cabin looked rather old). On the way back to Jakarta on MH727 on October 31 2014 the flight was very full. Long queues at the gate and flight boarded 40 minutes late.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Fargel Matthias","Germany","2014-09-22","Brand new airbus A330 from Munich to Vancouver. New inflight entertainment with rich variety of movies and music. However the sound volume was far too low for enjoying the acoustics. Seats in Economy improved. Best of all however: very clean washrooms during the entire 10.5 hr flight. Flight attendants went in with gloves quite frequently. Food in economy class was ok I always pre-book Asian Vegetarian which seems to be a ""winner"": tasty and sufficient.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Currie","United Kingdom","2014-09-22","LH721 PEK-FRA Airbus A380. Advance online seat reservation was not working but able to get an aisle during online checkin - which opened earlier than the advertised 23 hours before the flight so most good seats were gone. Seats are very cramped - 31 inch pitch is too small for a long-limbed 6 footer like me. Entertainment system was awful - screen far too close painfully slow the films were old and music content limited audio barely audible. On the plus side staff were excellent.","","","Economy","","6.0","3.0","4.0","4.0","2.0","","","4.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","R Barnes","United Kingdom","2012-09-10","Just returned from Florence. Check in at Gatwick - brilliant flight on time good service no problem. Return flight: At check in we were told our pre paid (40 euro) extra leg room seats were not there and we were given separate single seats on the plane. Eventually it got sorted no explanation why we had to fight to get what we had paid for. We had two screaming babies sat behind us. This family had the use of five seats and only paid for two. Would I fly Meridiana again - no. Would I recommend them - no.","","","Economy","","5.0","3.0","4.0","4.0","","","","2.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Smith","United Kingdom","2012-09-03","Disgraceful to tell people with children and babies to check in two hours before a flight to keep them waiting one hour for staff to turn up which ultimately delayed the flight. Found Meridiana staff disinterested in passengers and more concerned with how they were looking in as much as they allowed the passenger sitting outside of me to keep two large bags at her feet which made it almost impossible for me to get out. This happened on our flight to Florence and back to Gatwick where this practise seemed the norm. Curtains used to divide classes were not drawn back before landing and the passenger in front of me was not reminded to bring his seat upright on landing. We have travelled worldwide for many years and this has to be the worst flight we have ever taken staff need re-training in air safety and people skills.","","","Economy","","3.0","2.0","2.0","2.0","","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Darren Weng","China","2014-11-12","7 Nov PVG/KUL/LHR MH389/MH002 the service is very great. But the inflight entertainment needs to improve especial for the music selection.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Ghazi","Australia","2014-11-12","SYD-KL-HAN. Extremely disappointed in the MA service. We ordered vegetarian meals on all four flights however there was a huge mix-up and were given everything but vegetarian meals. We called the booking line when we arrived at our destination to make sure that our meals were vegetarian on the way back. They confirmed that they would be. We got on our return flight and we were only served one vegetarian meal and one meal with meat. We spoke to the air hostess who said it was our fault because we didn't order a vegetarian meal with our booking. This was incorrect. Treating us as hindrances rather than being accommodating or apologetic the attendant offered the staff meal which was vegetarian slop served cold. As you can imagine we were extremely unimpressed. Further the MA planes are dated and seating is uncomfortable. The attendants don't clean the toilets throughout the flight so the floors were wet and the toilets smelt. Hands down the worst four flights of my life and will never fly MA again.","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Williams","United Kingdom","2014-11-11","I recently flew from Tokyo to Melbourne via Kuala Lumpur with Malaysian in Business Class. The whole experience was great well organised boarding smart attentive crew who really seemed to enjoy their job-unlike many European airlines when you seem to be an inconvenience to the crew. The meals served on both sectors were the best I had ever experienced in Business Class and I have flown on some of the big players in Europe and the USA. I was. Pleased to see the flight full and will be using Malaysian whenever possible in the future.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Eva Hoefer","Germany","2014-09-19","Unfortunately check-in was rather unfriendly and extremely picky about baggage numbers sizes and weights. Neither professional nor customer-oriented service. The actual flight was pleasant only food quality was not as adequate as during flight from MUC to YVR (poor seasoning pasta overcooked). Unfortunately no non-alcoholic beer on-board.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Hoffmann","Germany","2014-09-19","Flight form Munich to Malaga LH1834. Flight left on time and arrived 10 minutes early. Surprisingly good legroom for economy but there is no entertainment offered what so ever bring your iPad if you want to watch something. Flight attendants were friendly sandwiches were served we good.","","","Economy","","8.0","4.0","3.0","3.0","1.0","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Pavel Tomanec","United Kingdom","2012-07-25","I went from Florence to Gatwick just a few days ago. Boarding went well the staff even helped with checking a tripod as extra luggage without paying a fee for it. Onboard one of the male steward looked somewhat irritated but that is to be expected. We arrived on time and I found no serious issues. Would recommended to others.","","","Economy","","9.0","4.0","3.0","4.0","","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","J Pelle","France","2012-07-22","Travelled from Turin - Catania return with an infant under 2yrs old. Check in smooth and flight left on time and even landed early both ways. Crew were friendly and even gave drinks on board at no extra cost which is not bad for a low-cost airline. Flight from Catania to Turin was on new A319 and had no problems. We have taken Meridiana a few times now and have never had any problems and would recommend.","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","C Steinberg","United States","2012-07-13","Was scheduled for an 8.10pm flight from JFK direct to Palermo on July 9th. The fact that they flew direct was the reason for selecting this airline - big mistake! They phone that morning to say the flight was canceled until the next morning at 9.30am arriving in Palermo at 12.30am. There was no attempt by them to put us on another airline that evening even if we had to connect in Rome Milan etc. They said they were only co- share with KLM and that KLM did not fly to Palermo. These change of their plans totally messed up my vacation and the only thing they did was offer a full refund which I took and canceled my trip and will reschedule with another major carrier.","","","Economy","","1.0","0.0","0.0","0.0","","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Nigel Parsons","Australia","2014-11-06","Flew MH143 from SYD-KUL early in October in economy. The meal service was a very small portion. I was surprised to find that the second meal was just a pastry and a beverage! The return leg was the same - breakfast was another pastry. I often fly SYD-SIN-KUL with another airline and get two full meals on the long sector. This time I chose to support MH following the two recent disasters. I truly wish the airline a very prosperous future but inflight catering must be improved.","","","Economy","","6.0","4.0","4.0","2.0","4.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Rishad Patel","India","2014-11-03","Mumbai to Siem Reap Via KL and back in economy. We managed to do a seat reservation all the way so we got the seats we wanted. Strangely the website would not let me do this and finally I called the office in Mumbai and they did the same for us. Flight from BOM to KUL was uneventful as its a night flight. Food served after take off and was quite awful. The BOM to KUL route is served by what seems like a very tired and old 777 and the 2-5-2 seating is great if you booked the 2 but seemed crammed for the rest. Leg room good. PTV options okay. From KUL to REP the flights were on a 737. Lunch served- once again the food was terrible. Staff and service all the way through was okay - nothing outstanding. Packed flight on all 4 sectors. Main reason for choosing MAS was the price was the cheapest way to get to Cambodia from India.","","","Economy","","7.0","4.0","3.0","2.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Liao Christopher","Malaysia","2014-11-03","MH143 on 7/10/2014. Just flew KL to Sydney. Service food and inflight entertainment were excellent. Flight was 100% full. Will definitely continue to support MAS.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Samson Fung","Germany","2014-09-19","LH 476 MUC-YVR 3 Sep 2014. Direct flight in a Airbus 330 which seems to be a small aircraft for such a long 10 hour flight. Food in Y class as bad as always on European airlines. Seats extremely narrow for such a long haul flight (OK for European or continental flights but for Intercontinental flights not enough space). Service as good as it can get in this class. Beverage OK but below standard compared for many airlines particularly in comparison to Asian or Gulf region carriers. Entertainment system really bad (old films that I can hardly remember from my youth). Seat distribution unclear and not well thought through (eg LH has an initiative for ""doctors on board"" and medics can subscribe to this program however flight attendants do not seem to be aware of this initiative in addition medics obviously are not listed thus unknown and do not get seats easy to be prepared for emergencies. Instead they are often seated in the middle of the rows thus hindering them to quickly react).","","","Economy","","7.0","2.0","4.0","2.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Bowtell","Australia","2014-09-19","LH 426 FRA to Philadelphia Tues 16th 1pm but changed to LH432 to Chicago at 5.10pm 16th. American connecting flight number to Philadelphia (arriving 1.15am today). Flight from Frankfurt to Philadelphia cancelled and rebooked on a later flight arriving almost half a day later. These things happen but the systematic rudeness and lack of consideration of the staff made matters worse. I've often found Lufthansa staff are among the most lacking in consideration of any airline.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","3.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Clara Pracana","Portugal","2012-07-09","My husband and I travelled to and from Sardinia in June. The trip from Olbia to Rome was a nightmare. Our flight which was due at 11 am was cancelled without any explanation. We had to get up at 4.30 to be able to get another flight to Rome. There we had to wait 7 hours with our luggage waiting for our flight to Lisbon. Sardinia is beautiful but is not worth the hassle. Our trip was completely ruined when we eventually got to Lisbon about 6pm. We'll never fly with Meridiana again that's for sure.","","","Economy","","1.0","3.0","2.0","0.0","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","P Hicks","United Kingdom","2012-04-20","Gatwick to Florence return. Very nice Airbus A319 with leather seats. Very easy check-in at Gatwick and flight on time. Soft drink tea and savoury or sweet biscuits offered. Very easy check-in at Florence and again flight on time. Same Soft drink tea and savoury or sweet biscuits offered. Thought they were one of the better airlines we have travelled on.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","J Jones","United Kingdom","2012-03-23","London GTW to Florence. Flight delayed 4 hours and diverted to Pisa because Meridiana brought a plane too big to land at Florence. No apologies or explanation from staff or the crew. Every staff answered ""it is not my fault"". We were forced to take a bus offered by Meridiana from Pisa to Florence but no staff explained where the buses were and passengers had to walk around the Pisa airport parking lot to find them. The worst flight experience ever.","","","Economy","","2.0","2.0","1.0","2.0","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Gonzaga","Malaysia","2014-10-31","KUL-ADL return out on 18 Oct and return on 25 Oct. Outbound flight was a red eye. On the outbound sector service was generally good albeit a little perfunctory by a male flight attendant who was occasionally a little rushed and gruff. Otherwise the rest of the staff were great. In contrast to previous journeys there was no rush to get the meal service over. There was a good choice of wine and spirits. Inflight entertainment was extensive but not to my liking but that's a personal choice. They supply you with a duvet pillows and a rather sad amenity bag which is embarrassingly cheap and tacky (apart from the creams and moisturizers). The seat is angled flat and is terrible for sleep. I am 183 cm tall and was constantly sliding down and ended up setting the chair at an armchair recline to try and get some sleep. The return flight was great just 6 people in business class so there was lots of attention and the attendants were truly warm and friendly . They got it right in that they were unobtrusive but yet managed to keep their eye on your glass and plate offering second helpings of food and topping up wine regularly. I used the book-the-cook service and my main meal of nasi lemak was just okay nothing special. Bear in mind that nasi lemak out of Adelaide is not to be recommended! Generally I was quite satisfied apart from the angled-flat seats. MAS do something about these seats in your A330's!","","","Business Class","","8.0","2.0","5.0","3.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Bazlee Matzain","Australia","2014-10-28","Flew 18 Oct MH127 KUL-PER. Got lucky by the airline upgrade program and sat on business class 1st row. Food was plentiful and entertainment system was full with many latest movies. Temperature in the cabin were a bit too low. The journey was smooth throughout but the landing was rough. The weather at airport was bad and with the pilot aborted landing at 1st attempt. Loud applause could be heard when the pilot landed the plane safely after 2nd attempt. As a frequent flyer this was a memorable experience.","","","Business Class","","9.0","5.0","4.0","3.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Baldacchino","Canada","2014-09-19","LH 475 Sept 14 2014 YUL to MUC. Great staff service that ensured my wife and I plus luggage were on this flight in spite of a non-through ticket and just 50 minutes of transit time. The flight itself was much less pleasant - cramped seats not enough foot room in front of seat and an entertainment system that leaves much to be desired.","","","Economy","","5.0","2.0","4.0","3.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Christoph Günther","Germany","2014-09-19","I am traveling frequently with Lufthansa and am usually quite satisfied. On the positive side of LH415 I would like to mention that they managed to transfer my luggage although United co-chair LH9295 was extremely late. The seats on LH415 can however only be rated as less than adequate. LH does not yet offer any form of economy plus. The seat are both rather narrow (8 lines of seats in an A330!) and the spacing between them is completely insufficient for tall people. I will not fly this airplane in this configuration anymore. The provision of classical music is mostly absent.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","F Faleschini","Italy","2012-01-09","Moscow-Bologna. This is one of the very few direct flights from Moscow to Italy. The check-in procedure was fast and the plane left on time. Plane was an Airbus which I like more than Boeing because they seem less noisy. Staff were nice and they served a drink and snack. Basic service but the price was more than ok. However they only speak Italian and English not Russian which is a pity on a flight to Moscow.","","","Economy","","7.0","4.0","3.0","3.0","","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Felicity Burnet","United Kingdom","2011-10-27","The outward flight was ok landed 20 minutes late. The return flight was awful. Nearly 4 hours delayed and felt we could have been informed by text before arriving at the airport. Onboard service is the worst I have had. No drinks other than soft and staff barely spoke English the captains welcome onboard was a surly glance as we walked up the gangway. It was an unpleasant flight and would not fly them again. Very unprofessional and BA who we believed we would be flying with needs to address this.","","","Economy","","3.0","4.0","1.0","1.0","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","T Wilson","United Kingdom","2011-10-20","Gatwick to Florence return. No problems with check-in staff flight departures or arrivals. Served a soft drink and crackers on the plane which is all we expected for a short flight.","","","Economy","","8.0","4.0","4.0","3.0","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Danny Tang","Malaysia","2014-10-28","Flew MAS on 1st September Penang to Kuala Lumpur and then Kuala Lumpur to Kuching. Price was reasonable and cheaper than AirAsia surprisingly. Check-in was alright. Food was nice. Only peanut and fruit juice were served on flight from Penang to KL but I think it's sufficient for a short flight. Took only 25 minutes for the flight to fly from Penang to KL. I noticed they no longer produce their own peanut butter it's now supplied by a Malaysian company unrelated to MAS. The only complaint on this flight was the extremely rough landing. Flight from KL to Kuching was nice. Flight attendants were nice. Choice of food was either frittata or nasi lemak. Frittata was not served hot sadly and the potato wedges were soggy. Besides that I have no other complaints. MAS may be going through a difficult time but it is coping well in my opinion. I'll definitely fly MAS again.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mark Niall","Australia","2014-10-22","Flew MH31 IST to KLIA 11/10/14 then MH135 to BNE. Flights on time. Service and all crew excellent. Good food and beverage. This airline is really trying. We could not have had better or easier flights.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Klaus Schubert","Germany","2014-09-17","Vancouver-Munich-Dusseldorf. LH477 YVR to MUC on 3/4.9.14. Good service by ground staff priority security Maple Leaf Lounge International by Air Canada (good Business Class Lounge). A330-300 with new First Class. Beautiful cabin clean and in good condition. Flight on time. Excellent service from a professional and very friendly crew in a nearly full cabin. Dinner (including caviar) and breakfast top class wide choice of good beverages. Good quiet and dark cabin for night flight. In Munich limousine service to the terminal and assistance to the LH-First Class lounge excellent lounge with a wide choice of high-class food and beverages and own passport control by German Federal Police. LH2016 MUC to DUS on 4.9.14 (Business) with A320. Flight on time. Friendly staff small high quality menu. All in all an outstanding satisfactory experience.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Wintersperger","Canada","2014-09-17","LH 494 MUC-YYZ Sept 1 2014. Nice exit row seating with availability to Senators unfortunately the exit row reservation has now also become available for an extra charge limiting the benefit of the Senator status. Smooth flight and inflight entertainment with no issues.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Carole Weston","United Kingdom","2011-10-17","Having had a great outbound flight and reviewed it as such I was a bit apprehensive about our return flight from Florence to Gatwick. Nothing to worry about as it was also fine. Left on time arrived at Gatwick a few minutes early. Efficient check in at Florence airport and friendly service on board. Only comment is that we had paid for extra legroom seats by the emergency exit and mine was by the window and it is a different design from the others in the row and was uncomfortable. Fortunately we were able to move to other seats in the same row across the aisle. So I would suggest you avoid a window seat by emergency exit - maybe we were just very lucky.","","","Economy","","9.0","","","","","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","C Weston","United Kingdom","2011-10-04","No problems with our flight to Florence. Friendly check-in flight left on time and arrived 10 mins early. Seats more comfortable than expected and light refreshments served suitable for a 2 hr flight. We were a bit worried having read so many bad reviews and hope our return flight is as good as the outgoing one.","","","Economy","","9.0","","","","","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","G Andrea","Italy","2011-09-30","Charter Flight from Muh (Marsa Matrouh) to FCO (Rome). Left a bit late. Flight attendants put the front toilet 'out of order' throughout the duration of the flight. Plane was so crowded that a long queue was present to use the rear toilets. Some tray tables were broken and passengers were asked to put the tray with their meal on their knees.","","","Economy","","1.0","","","","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Anders Pedersen","Denmark","2014-10-22","SGN-KUL-SGN on 11-12 October 2014. There were very few passengers on the first flight (Boeing 737-800) 5 in business and approx. 15 in economy. Second flight were full in economy due to a large Malaysian sports team Service and FA in business was top notch in both directions! Special meal provided perfectly food options available wine-list and champagne though the flight lasts 2 hour only. Real business seats are in old solid heavily polstered style (reclining). IFE and headphones (though tiny) worked fine. Tables are small and not very stable. KUL Malaysia Airlines' Golden Lounge in KUL is airy spacious and very good. Space for approx. 250 pax I slept there overnight in the Relaxation Room (4 beds) had shower and local hot food (some 3 dishes offered) MH is still bleeding as there is only very few persons in the lounge partly because of weekend. This airline deserves to survive with glamour and is on par with QR and EK.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Bartrock","Australia","2014-10-22","Melbourne - Frankfurt (Return). The flights to Germany were actually quite good. Was in a Boeing 777-200 and while the plane was probably a little old the seats were comfortable with good leg room and entertainment was fine. Flights ran on time and service was professional and attentive. I will say that that the fact that the flight was not full helped as I was able to get two seats to myself. With food an important point to realise is that the food is usually made and loaded onto the plane at the departure point. So the Melbourne - KL food was good but the food from KL to FRA was fairly ordinary. On the way back FRA to KL was fine but the KL to Melbourne flight was pretty bad. Service was poor and sloppy food was dreadful seats uncomfortable (expected given it was an airbus). It seemed to be more of a code share flight as most passengers were Sri Lanka Airlines and KLM passengers connecting to Melbourne. Would fly again but choose my flights a bit more carefully next time. Not as good as it was about 18 months ago but standards haven't fallen away that much. I left in September and came back in October yet had the same entertainment program on outbound and inbound which wasn't too pleasing given long hauls involved.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Schaer","Switzerland","2014-09-14","YUL-MUC LH475. Flight and information: good seats are tight. Entertainment system: Screen was bad as the image jumped (trough all programs) good choice of programs/movies. Service: good. Food: chicken was awful lentils fine breakfast average.","","","Economy","","6.0","2.0","3.0","2.0","4.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Wynne-Jones","United Kingdom","2014-09-14","There are very few flights between London and Hanover so thinking Lufthansa was an organized airline my firm booked me a flight via Frankfurt. It's a mediocre flight from London to Frankfurt however the flight parked at the gate they did not use the finger instead passengers were all expected to get out at the rear of the aircraft and take a bus ride to another part of the airport (this seems to happen a lot with Lufthansa flights from London to Berlin and Dusseldorf too). After an involuntary tour of the airport I battled my way through security customs and immigration to get to the Hanover gate only to find the plane had gone. To my way of thinking this represents ""mis-selling"" as there is no way anyone is ever going to make the advertised connection in 30 minutes (not at Frankfurt anyway). Perhaps Lufthansa regard English passengers as ""under-people"". To add salt to my wounds Lufthansa made no apologies and just bumped me onto the next flight four hours later. I complained again at Frankfurt customer service which was a log wait amongst the flotsam and jetsam but was only offered a €10 coffee voucher which I declined as an insult. I can only assume that Lufthansa is now competing with German Wings for the most miserable service. Try and leave a comment on Lufthansa's web page and they actually believe people still use fax machines.","","","Premium Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Kadubiec","Canada","2011-09-10","I fly a lot and this had to be the worst flight I've ever been on. The flight was late taking off when I boarded the plan I found out they had given my seat away. I then had to stand at the front of the plane until the entire flight boarded so they could find me an unused seat to which they said 'I'm sure you'll be able to stay on this flight'. Afterwards due to a mishap with my belongings I had to call the airline company several times. Not only did I have to wait 15-20 mins each time to speak to someone they would then proceed to tell me complaints and questions can't be made over the phone.","","","Economy","","1.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","L Shears","United Kingdom","2011-08-22","Outbound flight was on time. Upgraded to Business excited until we got on the plane. Upgrade allowed a seat with a bit more legroom but only qualified for one free soft drink and small packet of crackers. On the return check-in was fine and nice staff. We eventually got on board after 25 mins on the bus. We were about to take off when the pilot slammed the brakes on. We taxied to the Meridiana hanger were the problem was fixed. Lack of information and not offered extra drinks or food to compensate. These were not cheap flights and I think that the service offered was very poor and would definitely not travel with them again.","","","Economy","","2.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Daren Budgen","United Kingdom","2011-08-18","Service was not good time keeping both ways was poor and on the return a delay of 6 hrs with little information from staff. Very expensive for what it was only soft drinks and a small pack of biscuits both journeys. Thought it would be better considering BA share this flight.","","","Economy","","1.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Kevin Isted","United Kingdom","2011-08-08","Returned last night after a long weekend in Florence. Polite staff and great flight outward from Gatwick on time and with complimentary drinks and snacks. Great flight back from Florence bit of a delay at check in but no delays leaving. Early arrival at Gatwick meant we stacked to go in but this was not the airlines fault. Having read reviews before trip we were rather concerned that we might have a bad experience but this was not the case at all. This was a pleasant experience and we will use Meridiana again for our return to Florence in the coming months.","","","Economy","","9.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tan Kim Ming","Malaysia","2014-10-22","Was on board MH2047 SDK-BKI on 17 Oct 2014. Was a 737-800 not a full flight. FA was great. Drinks was serve twince. IFE was so- so as not headphone was gived. USB Port was not in working condition. Flight took off and landed early. KKIA was like a dead town - peace and quiet.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Bailey","Thailand","2014-10-22","BKK-KUL-SIN-KUL-SIN in Business. Great value for money. Service from check-in staff and on-board was just excellent.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gallo Francesco","Italy","2014-09-14","I flew from Toronto to Munich (LH495) in Economy class on an Airbus A330-300. Clean sufficiently comfortable. No power access. Good dinner bad breakfast. Absolutely on time.","","","Economy","","8.0","3.0","3.0","3.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Sara Kreil","Canada","2014-09-06","I flew with Lufthansa from Montreal to Berlin overnight on Friday. I had a very nice flight. The seats were comfortable the food was tasty the service was friendly and overall I was quite pleased. My only complaint was that the plane was very cold. Also the flight was quite expensive. However I am usually willing to pay a bit more for a Lufthansa flight. The inflight entertainment system was having some trouble as well. It was very very slow.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Bryan Taylor","United Kingdom","2011-07-28","Business class with Meridiana to Florence. Trip out fine no problem trip back a disaster with passengers crowded onto buses and left on the tarmac in 100 degrees heat for 35 mins before the flight boarded. Delayed for 4 hrs at Florence with no information rude staff and passengers left wandering about lost. Eventually an incoming plane pressed into service and the flight re-boarded with the same bus procedure as before. No catering available on a filthy plane and the two cabin crew informed us they had been dragged in from standby. Didn't offer drinks until forced to by irate passengers and spent the first 30mins of the flight giggling behind the curtains in Economy.","","","Business Class","","1.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","P Herbert","Italy","2011-07-25","I have always been a fan because of the Gatwick-Florence link but after the third consecutive disaster no more. Gatwick's departures website had the flight as severely delayed but BA kept saying they knew nothing about a delay and would not re-book. The Meridiana rep had just gone home and not bothered to tell BA.","","","Economy","","1.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","T Asher","United Kingdom","2011-07-24","LGW-FLR one way. The flight was delayed by 4 hrs something we only discovered after security. There were no announcements or explanations and no-one from Meridiana ever came to explain or offer vouchers. BA staff (with whom I had booked as codeshare) refused to help at all except calling for Meridiana agents who never came. On board the flight there was no food and my seat had two large bumps that dug into me for the whole flight. Refreshments were limited to one glass of coke orange juice or water and there was not a single announcement or apology from the flight deck. Finally on arrival at FLR there was no airport bus so we were obliged to take taxis at a cost of nearly 30 Euros to the centre of town.","","","Economy","","","","","","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Gautam","Nepal","2014-10-20","KUL-KTM 9 Oct MH 114. Below average service from the FA and disgusting food. It took them an hour and a half after takeoff to serve meals and there was no turbulence to delay it. Platinum status not acknowledged as well as names not used at all by the unfriendly lead stewardess and her crew. It's a pity the way this once great airline is headed.","","","Business Class","","3.0","2.0","1.0","2.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Anders Pedersen","Denmark","2014-10-15","SGN-KUL-SGN on 11-12 October 2014. There were very few passengers on the first flight (Boeing 737-800) 5 in business and approx. 15 in economy. Second flight were full in economy due to a large Malaysian sports team Service and FA in business was top notch in both directions! Special meal provided perfectly food options available wine-list and champagne though the flight lasts 1½hour only. Real business seats in old solid style (reclining). IFE and headphones worked fine. Tables are small and not very stable. KUL Malaysia Airlines' Golden Satay Lounge in KUL is airy spacious and very good. Space for approx. 250 pax I slept there overnight in the Relaxation Room (4 beds) had shower and local hot food (some 3 dishes offered) MH is still bleeding as there is only very few persons in the lounge partly because of weekend. This airline deserves to survive with glamour and is on par with QR and EK.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Borowy Irene","Canada","2014-09-06","Last Sunday Aug 25 2014 I was flying from Warsaw to Frankfurt when the Lufthansa plane leaving for Frankfurt was delayed due to some unexpected circumstances. As a result I missed my connecting Air Canada flight from Frankfurt for Calgary. When I went to Lufthansa desk at the Frankfurt airport the ladies there were more than accommodating trying to offer me as many options as possible to get me to my destination. I opted for the next day flight to Calgary via Vancouver. The stay at the Interhotel at the Lufthansa expense was very pleasant great food and room made me forget about a snag in my return trip. But the biggest surprise was still awaiting me at the boarding time when I learned that my ticket was upgraded to Business Class. Excellent service.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Uwe Langhammer","United States","2014-09-06","Flew IAH-FRA-TXL and back FRA-IAH and First Class Service did live up to the title. The NEK in Europe might need some extra legroom instead of the empty middle seat. Friendly Crew great culinary experience and just a good way to go over the Atlantic. A380 is good way to travel.","","","First Class","","9.0","4.0","5.0","4.0","4.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","B Lakin","United Kingdom","2011-07-20","Florence-Cagliaria. Aged and shabby A319 but flights on time and flight attendants helpful with complimentary drinks. On the whole no problems with this short flight and reasonable value for money.","","","Economy","","6.0","","","","","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","J Rose","United Kingdom","2011-07-18","I did not think twice when I saw that my BA flight from Gatwick-Florence was being operated by Meridiana however I will not fly with them again. We were unable to check in on-line cabin baggage has a weight limit that was not mentioned on the BA website meaning that our bags had to be checked as they were slightly over the limit. The on board conditions were a lot more cramped and very uncomfortable compared to BA and the overall service from start to finish was lacking. The return flight from Florence-Gatwick was carnage at check in with it taking well over 1hr of queuing up to finally complete the process. The flight ending up being delayed but without any explanation or communication. If I go back to Florence then I will find another route or airline.","","","Economy","","1.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Barry Cull","Canada","2011-06-29","I have never flown with such an incompetent airline that flies under the banner of British Airways. Both carriers should be ashamed at the level of customer service provided. The flight was Florence-Gatwick scheduled to leave at 6:05 p.m. finally taking off after 11:00 p.m. The excuses for the delay varied from a private jet interfering with commercial liners taking off on the runway instrument failure need to refuel crew change and final clearance. We were rudely told to leave the check-in area for ""Passport"" check shuttled around in people movers to the plane and during the re-fuelling and never provided with adequate information about what was happening. At one point we were told that the police had ordered people off the plane creating confusion that there might have been a serious incident. Our delay caused problems for us in making our rental car time and in obtaining a hotel accommodations. We were required to sleep on the side of the road at 4 in the morning as a result! Advice: Check your BA ticket before flying and make sure you aren't flying Meridiana!","","","Economy","","","","","","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Noor Muzamil Mohamad","Malaysia","2014-10-13","KUL-CDG (Paris) A380-800 Upper Deck (31 August 2014) LHR (London)-KUL A380-800 Upper Deck (7 September 2014). Very good service for both route. But a bit delay on arrival to Kuala Lumpur from London. Inflight entertainment should be upgraded.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Martin","United Kingdom","2014-10-12","MAS is truly an airline that has lost its way. For long-haul they used to be a byword for comfort and good service with their old 747s having a greater-than-average seat pitch. Since taking delivery of their A380s this has all changed for the worse. Seats are now as crammed-in as with almost all airlines but worse still are actually uncomfortable to sit on. Cabin service is far worse with many staff appearing to wish they were anywhere but on duty with MAS. Meal quality is mediocre except for special meals that are generally good. Added to all this are very high fares and what I regularly find to be the worst and most unworkable website of all the airlines I have used in the electronic ticket age. ""MH"" is supposed to mean ""Malaysian Hospitality"" - but the Malaysian government might like to lean on this airline to make this a realistic claim if they really want people to visit Malaysia. Sorry MAS but you are a once-good now poor airline.","","","Economy","","2.0","1.0","2.0","3.0","4.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Donahue","Germany","2014-09-06","Flew LH 454 21 Aug 14 FRA-SFO A380 and LH797 31 Aug 14 HKG-FRA B748. Great service provided in the air as well as on the ground. Food choices were good and fresh. Unfortunately the A380 still had the old angle-flat seat. The B748 had the new flat beds.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Juraj Kovac","Czech Republic","2014-09-06","PRG-FRA-SIN-FRA-HAM both trips with late evening departures. Compared to other airlines on the route Lufthansa is downright boring but absolutely efficient. The short-haul A320s have zero IFE and only a bare minimum in terms of onboard comfort but the handling and service is flawless. My 19.30 flight from PRG was delayed which would have prevented me from making a tight connection in FRA. Instead baggage drop-off staff already awaited me with a new boarding pass for an earlier flight which was delayed as well and rushed me through fast track to comfortably make my connection. LH even serves sandwiches on the 35min hop to Frankfurt. Both Singapore legs were on the A380 which is always a treat. The cabin is extremely basic and the AVoD is just average but the service is snappy and organized meals are good crews are friendly. It's hard to get a good night's sleep in economy but the overall experience is still as painless as it gets.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","J Hobbs","United Kingdom","2011-06-16","Do not fly with this airline! Our return flight got relocated to Pisa from Florence. There was limited to zero communication. No one seemed to know what was going on. We had to pay to be transferred to Pisa Airport via coach. We were not supplied with a meal. Once we finally boarded the plane we had to disembark to identify our bags. Awful airline. Do not use.","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Rodriguez","Spain","2011-06-12","I bought 4 electronic tickets for my 2 children (one of them already pays as an adult) my wife and me for travelling from Barcelona to Florence. I had received the four ETKT numbers long before the travel date and the four of us presented on Barcelona airport well before the boarding time. When we arrived to the counter the agent told me that only three people could travel. The only explanation that he was ready to give was that one of my four tickets ""had not been issued"" which was ridiculous because I could show him the four ETKT numbers. Despite I had the four ETKTs he made me call my travel agency who confirmed that the 4 tickets had been equally issued at the same time and suggested me to tell the Meridiana agent that he should try to ""open"" the ticket he was refusing to accept. The agent refused to ""open"" the tickets but in the end for some magical reason they decided to accept the ticket and we could travel to Florence although the boarding card seemed to be refused by the machines at the boarding room and one of us was seated 10 rows behind the rest of the family. For the return travel I double checked with the travel agency and ticket office at Florence about the validity of the 4 ETKTs. At check in they punished me again by giving me a seat 10+ rows behind the rest of my family. The service on board was correct. The punctuality was OK. But can I trust the next time that they will let me travel?","","","Economy","","3.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","W Fullbrook","United Kingdom","2011-05-02","LGW-FLR trip. Planes on time. Friendly cabin crew. Free snack and drink. Seats bigger and more leg-room than low cost airlines. Easy and cheap bus connection to and from Florence centre. All in all a great experience.","","","Economy","","9.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Bazlee Matzain","Australia","2014-10-12","MH127 KUL-PER 3 Oct. The flight was full. No empty seats. Excellent service by flight crews. The crews looked tired but that didn't impact the overall service. Only setback was the cabin aircon was not working when boarding. The ground power supply wasn't working. The temperature in the cabin were too hot. The plane departed 15 minutes late. Otherwise overall service was excellent will fly again on MH.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Niall Mark","Australia","2014-10-12","10th Sept MH134 BNE to KUL then 11th Sept MH004 KUL to LHR. We fly annually with MAS to Europe. Earlier this month we flew BNE to LHR changing aircraft at KUL. Cabin crew were better than ever. On the A330 they now supply a slipover quilt which stops any sliding on the angled seat. Crew clearly worried about retrenchments in the current environment. Our flights were excellent in every way. I hope the public give MAS the support it deserves.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Casamax","Italy","2014-09-01","LH411 from JFK to Munich 23 August 2014. I sat in Business class together with my family. The comfort was satisfactory for the space the seats and the service. Staff was very friendly and professional food and drinks were of good quality. Overall I appreciated the service and quality of this airline. I am frequent traveler and I always prefer to travel with Lufthansa both in economy and business so I recommend it to everyone.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Holme Stefan","Germany","2014-09-01","First Class Service in First Class Cabin. Well there might not be much justification to buy a first class intercontinental flight ticket since a business class flight will be a fraction of cost which may give your controller a hardtack. But if you just have to stay for a meeting in the US and return within 48hrs to your desk in Europe you might consider for your personal sake to spend more money just to arrive back home relaxed. Lufthansa new First Class offers an outstanding service to arrive rested ready to make decisions. Compared to some of the Gulf Region Airlines the Lufthansa first might be considered plain and functional but the service is professional and surpassing.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Chris Grawe","United Kingdom","2011-04-26","Shocking will never book with this airline again. Arrived at Gatwick in plenty of time for a flight to Florence but told that check in was closed as the flight was full although I had booked 3 months earlier had chosen my seat that morning online (although full online booking was not available) and arrived while check in was open with plenty of time to spare. They had over booked the flight and informed me that I had missed out. My experience of this happening before with more reputable airlines is that you are offered good compensation packages for having your flight cancelled. Not so with Meridiana. I am in the process of applying for compensation but don't rate my chances. I eventually flew to Bologna and was transferred to Florence the next day losing 16 hours of a weekend trip even though my flight left on time. Four other people on my flight suffered the same misfortune. Avoid this airline.","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Martin Ashcroft","United Kingdom","2011-04-22","Gatwick-Florence return with Meridiana - can't complain about anything. Everything was hassle free. Crew and flight was fabulous free light refreshments on board. Extra leg space than normal.","","","Economy","","9.0","","","","","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","David Rhodes","United Kingdom","2011-04-03","Disgraceful service for an airline that uses a BA codeshare. Arrived in Florence from London 6 hours late after flying to Bologna (not Florence) and then bus to Florence - never found out why. Despite being 'business' class the on-board service was practically non-existent. I think this is a cheap airline pretending to be better than it is.","","","Business Class","","2.0","","","","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Shretha Sudhakar","New Zealand","2014-10-12","We flew from KL to SYD earlier this week and were very disappointed with the staff. We checked in and were told we were being given a bassinet seat for our 10 month old when we boarded we realised it wasn't a bassinet seat but was the second last row in the cabin. When we raised this with the flight attendants they were not helpful at all and said it was the ""ground staff"" that we had to talk to - this is after we had boarded. Eventually they decided to call the ground staff after all the passengers had boarded so they could sort it out. When we spoke to the ground staff we were told that we were given incorrect information and that we were supposed to check our seats (I don't know how we are meant to know where our seats are allocated). He said there wasn't anything they could do and that we had to sit at the seat without the bassinet for the 9-hour flight unless we asked whether anyone was willing to swap seats with us. They refused to talk to the passengers and find a seat for us. I will never be travelling with this airline again and was very disappointed with their service.","","","Economy","","1.0","1.0","2.0","3.0","3.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Barclay","United Kingdom","2014-10-12","My husband and I flew London - Phuket in September and returned in October. We thought both flights were great. The staff were really friendly and were more than happy to help with any issues we had. Had no complaints at all.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Alex Page","United Kingdom","2014-10-08","Two flights from Amsterdam to Manila. First flight to Kuala Lumpur MH19. Flight was comfortable staff were very friendly and helpful. Food was nice as far as plane food goes. Aircraft is getting a little old but it didn't effect the comfort. Second connection flight was MH806. The plane was modern and comfortable. Food was okay and staff were friendly. Biggest compliment I could pay is how professional the staff are.","","","Economy","","7.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tercon Bojan","Singapore","2014-08-28","Flew the brand new 747-800 on this Washington D.C. to Frankfurt route. Was my first time and was very curious about it. The upper deck business class is very quiet and has a private feel to it. I also like that you have a private storage compartment right below the window like on the upper deck of an A380. Lufthansa has made some innovative design choices. For example in the bathrooms the toilet seat and cover both have a separate handle so that it's easy to lift either up. Such a simple invention yet I've never seen it on other airlines. The new biz class seat is a huge improvement over the old angled-flat seat which is still used on all their other planes. It's a friendly configuration for if you're traveling with a friend the seats are slightly angled towards each other making it easy to converse. In sleep mode the seat is unfortunately not too comfortable especially since the footrest where your feet go is very narrow. The food and service was ok. They had a good selection of wines and the menu had a regional focus focusing on cuisine from the area you're flying from. Love the idea however taste wise it was not outstanding. Overall though a huge improvement from their old business class. I hope they upgrade the rest of their long-haul fleet with these seats.","","","Business Class","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ivan Dzhur","United States","2014-08-28","I took six flight operated by LH this month. Two of these were long haul - EWR-DUS on August 3rd and MUC-EWR on August 26th the other four were intra european - DUS-VIE on August 4th LWO-MUC-DUS on August 16th and LWO-MUC on August 26th. All of the above flights were on time pro active and kind cabin staff and ground staff. Meals and drink service were great cabin crew always ready to offer refreshments and drinks on long haul flights. Hot towels served on long haul flight were much appreciated. Seat comfortable on all flights except one from MUC to EWR where LH Airbus 340-600 still had old economy class seats. Will certainly recommend Lufthansa!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","R Breddal","United Kingdom","2011-04-03","Horrible. On return flight from Florence to Gatwick the check-in seemed to be taking ages. We realised that everyone was being told that they hadn't paid for luggage to go into the hold - news to us. We were all charged 15 euros per suitcase even though there had been no charge on the way out. This caused a lot of anger and distress. When I got home I checked my booking and it said first suitcase was free. Now beginning the long process of claiming back my money. Never again.","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Jan Koopman","Netherlands","2011-03-31","I booked 2 tickets for Amsterdam to Florence for September 2011. I read that Meridiana stopped this route by March 28th 2001. Trying to reach Meridiana by telephone is impossible. Either they hang up the phone or they don't pick up the phone. Emails are not answered. I don't know if this unfriendly company will pay back or not. Never book with this unreliable airline company!","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","L Maclean","United Kingdom","2011-03-29","London-Florence Return. Outward bound was satisfactory. Return flight was cancelled once we were at the airport and placed on a flight from Bologna. Waited in line for 1.5 hours to check in then put on a bus and undertook baggage drop and security at Bologna. Just be aware that your flight may not leave from the city you booked for.","","","Economy","","6.0","","","","","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","L Thorpe","United Kingdom","2014-10-08","I am a frequent flyer with Malaysian Airlines and have been loyal to them during this last year but standards seem to be slowly declining. Yesterday I took the midday flight from London to KL. I declined a glass of wine with my lunch as it was too early in the day for me but a few hours later I fancied a drink so I went to the back of the upper deck and requested one. The flight attendant was preparing soft drinks and refused me any alcohol. ""It's finished"" she snapped. Is this a new policy? Also the air quality was noticeably poor. Maybe that's why the flight attendant was so grouchy.","","","Economy","","5.0","4.0","2.0","2.0","5.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Keith Rigg","United Kingdom","2014-10-08","Used Malaysia Airlines to fly from Amsterdam to Denpasar return. The return flight was 2 hours late very little updated information from Kuala Lumpur. The food and the service was poor. The service compared with other airlines I flew before was nothing special. Very disappointed.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Wandschneider","Germany","2014-08-28","July 13th 2014 LH2067 HAM-MUC. LH0476 MUC-YVR. Aug 2nd 2014 LH0493 YVR-FRA. LH0016 FRA-HAM. Our flights were on time and regarding the soccer-final Germany-Argentina we received a special service - free wifi and cold- fresh beer. That was excellent. Lufthansa does not provide perfect space and service however as an economy-flyer I trust in the quality of the planes and I'm always satisfied with LH.","","","Economy","","6.0","2.0","4.0","3.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Thomas","Sweden","2014-08-28","Although I managed to check-in online with Lufthansa via Avianca given an earlier connecting La Paz to Bogota flight the latter did not let me print boarding passes told to report to the check-in counter. Thus I had to join 30-40 person long check-in queues at 2 am taking an hour to clear. There was a long layover of 14 hours in Bogota so connections via Star Alliance are not convenient. The seat assigned for the 11-hour Lufthansa LH 543 flight BOG-FRA on Sunday 24 August was totally different from one I selected online - 24D versus 55K and at odds with what I had requested on booking months earlier and as stated permanently on my Silver frequent flyer record. I asked for the seat to be changed but was told that this could not be done on the Avianca system only in La Paz by Lufthansa despite both airlines being part of Star Alliance. At Bogota airport I was informed initially by Lufthansa staff that this was due to overbooking and 'nothing' could be done. They also tried to put the blame on me for not informing them earlier or checking-in earlier. I had done my online check-in 24 hours ahead of Avianca flight which was about 38 hours ahead of the Lufthansa one - well before most others would have checked-in and so should have got my selected seat. I was then told of a 'special offer' of a business class upgrade of USD600 - another profit-maximising effort instead of service-recovery of a complimentary upgrade or even a USD100 one which I might have accepted in desperation. The seat was finally changed grudgingly - without apology or even a smile - at the gate to 55G at a part of plane and side I did not like at all.","","","Economy","","2.0","2.0","4.0","3.0","3.0","","","3.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Marie-Louise Lennarts","Netherlands","2011-03-27","I booked two tickets from Amstedam to Florence and back (14th/21st April). Two weeks ago I received notice from Meridiana that my flights have been cancelled. Since then I have been trying to get a refund. I sent three e-mails to an address I had been given by a staff member of customer care. No answer! I called again today only to hear that I should have called instead of sending an e-mail. That is the silliest excuse I have ever heard. I wanted to use an e-mail because then at least you can prove that you have claimed a refund. Today I finally succeeded in getting confirmation of the refund but the amount is much less than what I have paid for the tickets. So I have sent another e-mail. My hopes are not high. I am never going to book a ticket with this dodgy airline again. I have booked two new tickets with KLM which I should have done in the fist place. Of course the KLM tickets are much more expensive now than they were months ago when I booked my Meridiana flights.","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Francesco Lulli","Italy","2011-03-02","OLB-BLQ on MD-80 seats cramped but fine for a short flight. Service was one drink (coke orange juice or water) no snack. The biggest gripe with Meridiana is that they charge high fares but are in practice a no-frills airline. On a number of domestic routes you even need to pay extra for checked baggage as it is the case with low cost carriers. They have a sort of monopoly in Olbia so you don't have much choice.","","","Economy","","6.0","","","","","","","1.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Davies","United Kingdom","2011-02-14","My experience was an efficient airline on time both ways to/from Florence. More leg room than many airlines. Refreshments were free and adequate for such a short journey.","","","Economy","","10.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Khaira","United Kingdom","2014-10-08","I flew from London to Kuala Lumpur in August I have always flown MAS. Another great flight on time both ways. I only have praises for the very friendly and pleasant cabin crew. Drinks were served every hour and the food as fantastic. Inflight entertainment was great.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","David Whitby","Australia","2014-10-05","I flew Brisbane to London via KL - return with Malaysian airlines and was more than happy with every aspect of the experience both on the A330 and the A380. I look forward to flying with them again as soon as possible.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tercon Bojan","Singapore","2014-08-28","On this very short 40 min flight from Frankfurt to Brussels Lufthansa managed to serve a full and very yummy breakfast. Efficient and impressive service on this 737-500 plane. The American airlines could learn something from Lufthansa about service and meals on short regional flights.","","","Business Class","","10.0","3.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kuestenbrueck Armin","Germany","2014-08-26","11/8/2014 LH475 YUL-MUC. After online check-in (even without printed boarding pass / mobile phone) baggage drop- off at Montreal airport (YUL) was done within 5 mins. Landed on time. Friendly service. Quiet flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Cox","Maldives","2011-01-14","I really hate this airline sometimes. No major beef with the aircraft (I have only ever flown long haul on decent A330 aircraft) but the organization of the airline is terrible. It is basically impossible to speak to anyone who knows what they are doing or that has access to necessary information. Three times now I have attempted to book (either during reservation or after) bassinet row seats or biz upgrade only to be told that it is all full up and not possible. You get to the flight and find empty seats. Furthermore they want to sell the bulkhead seats for 45 euros but will not prioritise for people with young children. So first come first served basically. On the upside in biz I ate the best food I have had on a plane for a long time. Good antipasti great pasta and decent second course meat as well.","","","Economy","","3.0","","","","","","","4.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","A Tucker","Italy","2010-12-31","LGW-FLR flight was cancelled due to weather and we received no help nor information. No customer service no updates absolutely no response to phone email and other internet contact. Very unfriendly check in. We will never fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","P Borghi","Italy","2010-11-16","Milano Linate-Alghero return MD-82 Economy. Quite old aircraft average service30 mins delay on flight to Sardinia. This airline clearly needs improvement to offer a higher standard but it's ok if you just need to fly from Italy to Sardinia. Average crew.","","","Economy","","6.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Davis","Australia","2014-10-05","Just flew Adelaide/KL/Singapore with Malaysia Airlines and couldn't have been happier. Flights were great friendly efficient staff good meals and entertainment. With all the problems Malaysia Airlines have suffered this year I hope they keep flying. We will certainly book with them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Michel","Switzerland","2014-10-01","We did a Business Class flight from Frankfurt to Denpasar via Kuala Lumpur. The Chef-On Call service worked perfectly and the food was good in quality and taste. The staff were very friendly and always smiled. Each flight was operated with a Boeing 777-200. The seat were are good but not the newest ones. Unfortunately not fully flat when you want to sleep but still we could sleep about 8 hours non stop without disturbance and wake up relaxed. The onboard entertainment system is not the newest system anymore and did not offer a good range of movies. I have seen much betters in other airlines. But it worked without any issues. The service before the flight is great. All my requests were fulfilled and I received a reply on my emails within 12 hours usually.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Fischer","Germany","2014-08-26","The most comfortable seats now in the new A330-300 in business as well as in economy the entertainment system actually works (though your own headset might be a bit better than the Lufthansa one in coach) and delicious food in business plus the usual chicken or pasta (sorry pasta is out) in coach. Don't worry the chicken is fine. What do you want more for your money? I did continue on Air Canada with expensive poor food in domestic headset you pay for but which do not work is that really necessary to save cost? I would rather fly on Lufthansa.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tagariello Carl","United States","2014-08-26","Aug 1 2014 JFK to Vienna flight OS88 operated by Austrian Air (through Lufthansa). Return Aug 14 2014 Prague to Frankfurt flight LH1397. Frankfurt to JFK flight LH404. My first and last trip with Lufthansa! I booked in Feb 2014 for a trip in Aug. My wife and I are senior citizens and booked bulkhead seating (knee problems). When we arrived at the airport we were informed that our reserved seats were given away. We were given no explanation and promptly given two middle seats in different aisles. When I protested I was told there was nothing that could be done. Later we were given middle seats next to each other. The TV screens did not work properly-a perfect ending to a terrible flight.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","M Sard","United Kingdom","2010-11-08","Return flight to Gatwick from Florence very bad customer service echoing previous comments. 4 hour delay with little or no information due to bad weather and the inability to take off as mentioned before. This is the second time I have been delayed out of Florence in two trips so never again and never anywhere else with Meridiana.","","","Economy","","1.0","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","F White","United Kingdom","2010-09-19","We should have been on a BA flight to Florence but it was changed because of the deal done with Meridiana a big disappointment. However the seating was spacious and cabin clean. On Meridiana it would appear that nothing is provided in economy class. Drinks and snacks could be purchased. We did not discover all this until the return flight as there was a strike by the cabin staff on the outbound flight so when not even a trolley appeared word was passed by passengers around that a strike was on.","","","Economy","","6.0","","","","","","","4.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Pete Jackman","United Kingdom","2010-09-17","Gatwick to Florence and back the flight both were on time staff helpful and friendly and the seats on the plane had good legroom.","","","Economy","","9.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","V Shriram","Malaysia","2014-10-01","I regularly fly Malaysia Airlines and am usually pleased with their service but this time the abysmal service on my Bangalore-Kuala Lumpur flight needs reporting. I was placed on a seat in front of an exit row and was horrified to find the seat couldn't recline at all! To make matters worse the seat pitch was no different to some budget airline like Ryanair! Imagine being mashed up for 4 hours in a seat that wont recline while the seat in front of you is reclined all the way for 4 hours! By the end of the flight I was exhausted as it was so uncomfortable that I was unable to sleep squashed into the tiny seat with the TV screen mashed up to my face (meaning I couldn't watch anything without hurting my eyes). My back and neck still hurt even though it has been a day now. For those who are wondering I bought a full service Class L economy ticket not one of the ultra cheap H or K tickets so at the very least I should not have been stuck in such a seat! From now on I shall fly Singapore Airlines to Bangalore even though it means that I have to transit in Changi.","","","Economy","","2.0","1.0","2.0","3.0","4.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Wong","Australia","2014-10-01","Melbourne-KL-Bangkok return in economy. Flight from Melbourne to Kl was the 12.05 departure. A chicken roll with spicy relish was served as supper and a breakfast of continental or nasi lemak was served prior to landing in KL. On the flight from Kl to Bangkok a chicken roll was served with a piece of cake. I would rate the food as average there was nothing that stood out or was out standing. Staff were excellent and friendly and meal service was very efficient. My request for a scotch and coke was fulfilled promptly. Toilets were kept clean at all times. Cabin announcements were kept to a minimum to allow sleep. Seats were comfortable for economy with ample leg room. Good choice of movies and TV shows. On the return flight from KL to Melbourne a dinner was served of curry chicken with salad and sticky date pudding. This was by far the best meal our of all the planes. Plane was an older model so seats didn't recline but luckily plane wasn't full so could stretch out. Breakfast was a very bland chicken roll saw a lot of people have a bite and leave it aside. Service once again excellent. Overall a good experience the fares were about $400 cheaper than Thai and almost the same as Air Asia. I have flown them many times and the service is always without fault. All flights were full or close to full and left and arrived on time.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Tushishvili","France","2014-08-26","I had PAR-TBS-PAR via Munich by Lufthansa. Excellent service again with hot food and plenty of beverages to/from Tbilisi. The service is the best (together with Turkish airlines) on this route. The FA were very helpful and attentive throughout the flight. Lufthansa keeps outstanding quality on this route which is important for overnight flight.","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Kellh","Germany","2014-08-26","Flight Lufthansa 414 Munich - Washington. Another positive experience with Lufthansa. Service reliability quality was very high. Flight was on time (arrived earlier then planned). Personnel were friendly food good etc.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Willem Veldhuizen","Netherlands","2010-07-21","Terrible airline. We had a 7 hour delay on our 1.5 hour flight from Amsterdam to Florence on July 15th. Worst of all no information whatsoever. Very bad handling by KLM and Transavia that did not show up at the gate for the first 6 hours of the delay. We finally ended up flying to Pisa instead and getting ""bussed"" into Florence adding to the total delay of in the end over 8 hours! Don't try this it made us decide to buy an extra ticket and fly back the safe way from Rome.","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Elisabeth Gunn","United States","2010-07-19","Worst airline and customer service I have dealt with in my life! Delay of 12 hours without a warning - had to go back and forth between airport and then another delay. Phoned customer service in The Netherlands and Italy and they would not give an explanation - very rude.","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","R Fortini","Canada","2010-07-04","My flight Florence to Gatwick was cancelled after initially being told that it was two hours late. There were no Meridiana staff available to offer assistance and the flight was not rescheduled. We were forced to wait at the ticket counter in Florence for three hours while all of the stranded passengers rebooked their flights with other carriers. Our cancelled two hour flight to London ended up costing my daughter and I two days of our vacation while this mess was sorted out not to mention extra transportation long distance and food costs.","","","Economy","","1.0","","","","","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Abdullah Basfar","Malaysia","2014-09-28","KUL-JED-KUL MH150 and MH151. It was a fantastic trip for me and my family. The cabin crew were very friendly and attentive. The food were delicious. The IFE also very good with many choices of movies. I will definitely fly with Malaysia Airlines again in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Moore John","Australia","2014-09-22","MH122 (SYD-KUL A330-300) MH758 (KUL-SGN B737-800) MH765 (REP-KUL B737-800) MH141 (KUL-SYD A330-300) Business Class August/September. Despite their travails over the past months Malaysia still rates with the best the cabins were full both to KL and Saigon only 5 pax (out of 16 seats) from Siem Reap and 17 pax (out of 42 to Sydney). Check-in was hassle free at all locations with lounge access after border protection and security (note MH now use the QF Business Class lounge at SYD rather than their own lounge down in the bowels of Kingsford Smith). There was no priority boarding at KUL or REP but once on board service was exemplary on all sectors with friendly and attentive crews the exception was REP-KUL (2 flight attendants for 5 pax but no teamwork or co-operation rapid meal service CSM spent most of the flight reading his paper and no priority landing passes which meant almost 30 minutes to clear immigration at KUL - not good). Food and beverage was good with tasty meals the satay is always a winner and a good wine selection (interestingly wine wasn't offered with the 'lite meal' served before landing - dinner time - but available if requested however they embarrassingly ran out of all white wine on the SYD-KUL sector). The standard of catering on the two short sectors was astonishingly good. My only complaint would be that the meals were rushed when a more leisurely pace would have suited the time of day.","","","Business Class","","5.0","4.0","4.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Syska Matthias","Germany","2014-08-26","LH411 from JFK to Munich 18th August 2014. I sat in Economy class together with my kids. The comfort was more or less unsatisfactory because of the space between the rows the passengers around us and the service. Staff were not very friendly and motivating all additional drinks had to be requested by ourselves and their presence in the cabin was very low. Seemed that they were more interested in talking than working. I am frequent traveler and spend thousands of Euros on LH tickets every year and have experienced the following: the prices have increased and the service and quality decreased. I do not feel or see any value for money.","","","Economy","","3.0","1.0","1.0","2.0","3.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Sean McCarthy","United Kingdom","2014-08-26","ARN-FRA-MAN 21 August 2014. Flight left Stockholm on time. Professional and friendly crew. Aircraft had new space saver seats with a 30 inch seat pitch which for a 6 ft guy was comfortable. Lufthansa provided a pizza snack and beverages (including alcohol) on this flight. Transfer at Frankfurt was only an hour but travelling from a schengen to a non schengen country was a breeze despite the long walk. Second flight similar to first. Arrived in Manchester on time. Would recommend Lufthansa.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Emmanuel Karavelas","Greece","2014-08-20","PEK-MUC July 22 Flight LH723. Aircraft Airbus A340-600. Although I had checked Lufthansa site and was informed that my flight would have the ""new Business Class service"" it turned out that the small prints rule: this aircraft had the old and outdated Business class seats which from my point of view cannot provide the comfort Lufthansa's competition offer as none of its positions (seating leaning fully extended) could offer satisfactory comfort. Cabin crew very efficient polite discreet and professional. Food wine and beverages more than average. IFE limited. Lavatories very clean throughout the flight. Cockpit and cabin crew announcements informative. Amenities of high quality.","","","Business Class","","7.0","1.0","3.0","4.0","2.0","","","5.0","1"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","T Mulcahy","Ireland","2010-06-14","I had two flights with them- London Florence and Naples- Olbia (Sardinia). Both were delayed 24 hours. At least with the first one we were in the UK and our rights were upheld. But for the Italian flights they treated us very badly pretending not to understand us even though an Italian passenger translated for us. As we found out later they breached regulations by not providing accommodation or a phone call even though at the time we did ask the supervisor. We were left stranded in Olbia at 2 am and ended up being ripped off by a taxi driver to the tune of €200. Between the two flights we lost two days of hotel bookings one day's car rental ran up a large mobile phone bill trying to sort it out with Meridiana etc. As an earlier poster described their offices are incredibly inefficient when you have a complaint. Some staff hang up if you speak English and none of them seem to know the right number for customer services. One spoiled holiday nine months six letters innumerable long distance calls and only a partial refund!","","","Economy","","","","","","","","","1.0","0"
"meridiana","/airline-reviews/meridiana","Meridiana customer review","Jan van der Laan","Netherlands","2010-05-16","An uneventful return flight Amsterdam to Florence. Pleasant cabin staff drink and a good aircraft (A319). The return flight was cancelled due to volcanic ash over northern Italy. A staff member at the airport provided a telephone number to contact and using the mobile phone the flight was easily rebooked to the day after.","","","Economy","","7.0","","","","","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Kuhan Kandiah Chelvanathan","Malaysia","2014-09-22","Flew Malaysia Airlines recently on KUL-LHR-KUL on their flagship A380. Upper deck was a breeze and seats food and IFE was on par with the likes of the competitors. Crew were friendly pleasant and offered juice/drinks consistently every hour. Flight was slightly longer due to the new flight path which took longer than usual. The loads on KUL-LHR was 100% full and LHR-KUL was 90%. Transfer between Terminal 4 and Terminal 5 was a breeze at LHR. Good flight and excellent crew like always. Keep up the positive spirit.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Zulkhairul Naim","Malaysia","2014-09-19","Flew domestic route Kota Kinabalu - Kuala Lumpur return with B737-800 (90-95% passengers load) and international Kuala Lumpur - Melbourne with A330 (60-70 % passengers load). I would said positive points were smooth check in on time flight welcoming cabin crews and good legroom. But I think MH needs some improvements with certain aspects if still want to stay in line with other legacy airlines such as SQ CX QR EK. These are things such as: food services. For instance for domestic 2.5 hr flight it is not reasonable to be served refreshments only. My meal from MEL-KUL was a tasteless nasi lemak. IFE was very good but would better if they have Malay subtitles for non Malay language movies. Otherwise satisfied with MH in general.","","","Economy","","6.0","4.0","4.0","2.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Orzechowski","United States","2014-08-18","Another great flight MUC-YYZ on the Airbus A330-300. Meals the best I've tasted on a transatlantic flight with real cutlery!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tautz Hanno","Germany","2014-08-18","LH 414 7 Aug 2014 MUC-IAD. I have 3 complaints about the flight with my wife last Thursday: 1) With the online check-in I could not get a boarding pass. There was a message that a failure occurred but not which kind of failure and how to correct it. 2) There were two check-in lines at the airport. After 30 mins queuing Lufthansa personnel asked me for the boarding pass before I could continue in the line. As I could not get a boarding pass online or with the machine I could not go to the check-in counter. I had to queue in a second line. 3) At the other counter the seat reservation which we made 3 weeks before was cancelled. All this is very disappointing.","","","Economy","","5.0","3.0","4.0","4.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Muhammad Noor Fadzili","Malaysia","2014-09-17","AKL-KUL-AKL (1 July and 18 July 2014) on the Boeing 777-200. The seats were very comfortable and the legroom was wide for an economy class. In terms of food I prefer the one from KUL as it is catered by Brahim's instead of the food that was catered at AKL's catering. The screen of the IFE was a too small in the 777 I hardly enjoyed the movies and expected to have more choices. However the audio on demand was up to date they have the latest album of my favorite singers. Cabin crew was friendly and they provided a very good service to all passengers.","","","Economy","","7.0","5.0","4.0","4.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Juraj Kovac","Czech Republic","2014-09-06","KUL-SIN Sunday noon departure. Online booking and check-in is easy enough with an added bonus of being able to drop off bags at the City Air Terminal at KL Sentral before boarding the airport train. After that it's a little disorganized. Boarding time is advertised far too early making passengers wait half outside the gate area for a second security screening and only then getting to wait with proper seating. The staff was OK though none too friendly. They handed out peanuts and drinks and that was it. I didn't mind choosing MH over similarly priced competition nor was the trip in any way memorable. Average in general.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Schnitzer Bernd","Germany","2014-08-18","We flew from Munich to Vancouver with LH 476. The airplane was in good shape and there were no delays. I flew with my wife who has Senator status with Lufthansa and I could experience how warmly she was welcomed by the crew. Unfortunately this led them to neglecting me to an extend that I had to be after them to get something else to drink that what my wife had asked for. Somehow many of the Lufthansa crews on long distance flights still miss the opportunities to show some kind of friendliness and one still has the feeling that one is sitting in a bus from A to B. The special meal (Asian vegetarian) was tasty and the wine selections was good.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Baker","United States","2014-08-18","We chose to connect with LH 482 A380 in Frankfurt to get from Paris to Miami even though we could have gone non stop on Air France/Delta. A great and wise choice especially for business class seating. Entire top deck of the A380 is premium seating only 6 across in business all seats recline 180 and face forward. First class service in every regard!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lange Michael","Germany","2014-08-15","MUC-VIE: LH (LH Cityline) A new CRJ 900 for this short flight absolutely okay. We got a snack free choice of drinks and the staff were friendly.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lyon Goh","Singapore","2014-09-06","BKK-KUL-SYD-KUL-BKK. For the first leg BKK-KUL the flight was flown with a B737-800 and the leg room was comparable to a budget airline! Not quite what I expected! Food was just okay but it's just a short flight so nothing to complain about. The second leg KUL-SYD was excellent. Attentive and polite cabin crew for an overnight flight and the food was one of the best I've had. Flight arrived earlier than scheduled which was commendable. The return flight SYD-KUL was quite full and the cabin crew seems a little short tempered. My request for water was being brushed away by 1 cabin crew and the second cabin crew replied in a not so polite tone. I noticed that the crew was more friendly to non-Asians and I did not get a single smile from the 2 cabin crew that was tending to my row of seats. Food was great as usual but not the cabin crew. The last leg KUL-BKK was cancelled a few days before the flight and I was put to a flight the next morning about 11 hours away from the original flight. I had to book a room at the transit hotel at KLIA to spend the night. No compensation was made not even a free upgrade to Business Class. Again cabin crew put on long faces. If given a chance I would avoid flying with Malaysia Airlines.","","","Economy","","5.0","4.0","3.0","4.0","4.0","","","5.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Casper Yap","United States","2014-09-06","ICN-KUL A330 code share with Korean 8/26. It has been many years since I traveled with MH but considering the recent events I had no qualms about this trip. The price and flight schedules were right. Two FA seems sad and about to cry during the flight for some reasons. The rest were fine and professional. Service and food were okay. Flight left and landed on time luggage was present at the end of the trip. My section was 50-60% full mainly locals. I would fly with them again but will see how the recently announced cuts affect service.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Robert Marshall","United Kingdom","2014-08-15","Flew London Heathrow (LHR) to Larnaca (LCA) via Munich (MUC) on 22/07/2014 in economy. Used the refurbished T2 at LHR for the first time as this is Star Alliance's new gateway at LHR. Check in process was chaotic. 4 other Star Alliance flights (an earlier DLH a Brussels Airlines flight an Austrian flight and a LOT flight) also checking in at the same time in the 2 check in areas open. Absolutely dreadful system. Passengers at risk of missing their flight being constantly pulled out of the snaking queue system and fast tracked to check-in. LHR Star Alliance handling agent staff at check-in/boarding gate seemed to be in a bad mood and were minimally communicative if they bothered to reply to you at all. LHR to MUC on A320. Airbridge was 'out of order' so had to walk to aircraft. On board: nice clean plane. Friendly cabin crew. Excellent English language skills from both cabin and flight deck staff. 40 minute delay leaving LHR (20 mins due to broken airbridge and then another 20 mins in the queue on the taxi-way waiting for our turn to commence the take off roll). On time departure from MUC. A321. Airbridge available. Clean plane though looked a bit more worn than our earlier A320. Again friendly cabin crew. Excellent English language skills from both cabin and flight deck crew though announcements from flight deck were quite muffled and difficult to understand. Catering fine on both sectors. No IFE on either sector. Seats: typical uncomfortable Airbus minimally padded utilitarian economy seats. Leg room just about enough for a 176cm height person. Happy to recommend Lufthansa though their check-in arrangements at LHR need serious review. The staff service rating applies to aircraft staff. Their LHR ground handling agent's staff would score a zero.","","","Economy","","8.0","1.0","5.0","4.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","L Haycock","United Kingdom","2014-08-14","When arriving at check in was told flight was overbooked. Blank seat tickets were issued and luggage taken for flight. At check in told we would have to wait on a reserve list. As this was part of a holiday trip and booked months ago I can not see how our booked seats where not available. These were paid for months ago so you now those seats are sold and therefore cannot understand how you can overbook. Latecomers should wait until all sold seats check in and then offer what is left to them not give away other peoples seats. This was LH2510 9 Aug. We finally got seats far apart from each other.","","","Economy","","5.0","4.0","4.0","3.0","1.0","","","5.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jenni Zaccaria","Australia","2014-09-06","My husband flew from Perth to Kuala Lumpur to Tokyo to Los Angeles. When we got seated on the plane in Perth we had to use wipes to clean the surface in front of us and our tables as they were filthy. When we got seated on the plane at Kuala Lumpur we sat there for approximately in a hot plane without taking off for about thirty minutes then advised there was a technical problem and they were waiting for an engineer. We then sat in the hot plane for about another half an hour and not even offered a drink of water. Passengers had to go into the service areas and ask the hostesses for a drink. I understand planes do have problems from time to time but to not even be offered a drink. After about another half an hour we had to get off this plane and get onto another one. On the flights to Tokyo and the following one to Los Angeles the meals were disgusting and we are not fussy eaters at all but couldn't eat the meals. Also on these flights the rubbish incurred by the passengers was not once collected. On the ten hour flight Tokyo to Los Angeles we did not get one cup of tea or coffee. Every time it was time for tea or coffee they said they couldn't serve it because of impending turbulence which we are still waiting for. We flew home from Rome to Perth with Emirates and experienced a lot of turbulence but still received our tea and coffee. We were a bit hesitant going with Malaysian Airlines after the disappearance of their aircraft but did think they would go out of their way and offer a very good service but not to be. We will never fly with them again because of the dirty inedible food and shocking service on their flights.","","","Economy","","","4.0","1.0","1.0","4.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Davis Lou","United Kingdom","2014-09-01","Flew LHR-KL-LHR on the A380 economy section of upper deck on both legs. The seats are comfortable enough but leg- room is still somewhat restricted. The cabin crew were attentive there were drinks brought around every hour during the flight. The food was standard airline fare but coming out of KL there was little choice it was 'spicy' or nothing - so I had nothing. Having said that most other passengers seemed to find something to eat. The upper deck is a pleasant experience it feels more spacious in economy because of the fewer number of seats. My main complaint would be the temperature it was bitterly cold initially with many passengers wrapped in blankets and coats. Surprisingly there was no amenity pack of any description in economy.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Sami Osman","Luxembourg","2014-08-14","DXB-FRA. My economy experience was great! I was very surprised with the flight and service. The food was not excellent but neither was it poor - it was just right. I got my food on time and staff were very helpful seats were very comfortable. However the inflight entertainment was a little out of date and did not have many choices. Overall though I would definitely recommend Lufthansa.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Belloli Lorenzo","Italy","2014-08-14","Flight LH730 from Munich to Hong Kong. Seat G12. It was a very good experience staff on board really careful and friendly. The plane was quite new and seating perfect 180° recliner. Nice food for dinner could be improved for breakfast.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ashton Alexander","United States","2014-09-01","KUL-LHR. Long 12 hour flight was slightly delayed. Nothing but praise for Malaysian airlines. Fantastic crew who did their job to the best ability. The Inflight entertainment on the A380 is the best I have experienced 200+ movies how could anyone get bored on a flight like that? Food was good too.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Ismail","Malaysia","2014-09-01","KUL-KCH MH2520 19 August 2014. KCH-KUL MH2521 22 August 2014. Outbound flight almost half empty seats. Overall experience from the food IFE and crew services in term of friendliness is excellent. Inbound flight with less empty seats is similar to the outbound flight with the exception of cold sandwiches that were served to the passengers the overall experience is truly 5 star for 1.5 hour domestic flight.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Julie Irwin","","2014-09-01","My partner and I flew from Kuala Lumpur to Sydney on August 21st. I found the food very ordinary and the Vegetable rolls are awful. I was so hungry after being awake all-night due to a child in the seat behind me continually kicking the back of my partners seat. The service is also average which is unfortunate. I spilt water all over me and looked for someone to help me maybe grab me a towel or something. I waited until an attendant came into view. I waved to him and smiled to let him know I needed him. He stood there looking at me then turned away. Totally ignored me. He eventually came. By the time he decided to come I had used the blanket to wipe up all the water. Not happy at all with service. I really would like to see airlines group families together a bit separate from adults traveling with no children and I feel it is really unfair to be kept awake all night and inconvenienced by badly behaved children. I can not see me flying Malaysia Airlines again.","","","Economy","","3.0","1.0","1.0","1.0","3.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Bernd Sonderhuesken-Puchtinger","Germany","2014-08-11","Staff on Lufthansa are normally very friendly and professional. Nothing to criticize. The seats in economy are a bit narrow - especially if the guest in front of you reclines the seat. The new onboard entertainment system on flight 477 from Vancouver to Munich is nice - as you have your own high quality touch screen with a standard 3.5 in plug for earphones. So your own (noise cancelling) headphones will work. You also get a USB charger on that. In my case the entertainment system did not contain any movies (probably introduced during service before the flight) and i was not able to watch any for the 11 hr flight.","","","Economy","","5.0","3.0","5.0","3.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Whitten","United States","2014-08-11","Flew from Munich to Toronto August 7th (over 8 hours) and the audio on our seats (3 middle seats in the very last row of the plane) did not work the entire flight. The screens also were periodically unresponsive. The lights could not be adjusted (had to be turned on manually since seat panel was not working at all). One flight attendant was lovely - very helpful and apologetic. Others clearly did not care. Indeed one kept insinuating that we were not being patient enough with the screen - she finally believed it was the system's failure when she tried it. Although the helpful attendant reset the system it did not work (until the plane completely shut off after landing - then the panel started working). Also when the person in front of me reclined his seat I could barely move. The helpful attendant gave us chocolates at the end of the flight which was very nice. It was an extremely uncomfortable and frustrating flight. We had paid the same amount as all the other folks who had working electronics.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Costello Brendan","Australia","2014-09-01","How standards have slipped on MAS! Flew Brisbane-KUL on 15/08 and was on MAS again after using a number of other airlines for frequent trips up to S.E.Asia. We were not able to get the seats we requested and ended up way down the back. IF entertainment was limited and not all advertised choices were available. The food was terrible with 'dinner' being a small strip pie even the staff apologized when I questioned what they had served up to us. Breakfast was a little better. Drinks had to be requested and was limited to 2 serves only. Staff then retreated to their area and we're hardly seen for the rest of the flight. It is easy to see where MAS is heading but sad to see what was once a great airline drop its standards so much.","","","Economy","","5.0","3.0","1.0","1.0","3.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Arvin","United States","2014-08-28","KUL-CDG. A380 was good and flight was filled to the brim. I'm not a big fan of the hard seats but it wasn't hard to get a good night sleep. One of the 2 stewardess weren't very attentive and could have done better while the other one was fantastic. Food is great as usual and they offered drinks on several rounds. Check In is done via a kiosk now so things are faster.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Anderson","Germany","2014-08-11","I was very disappointed with my flight itinerary. When I called Lufthansa to book my outbound flight to Munich Germany I inquired that 25 minutes to arrive at the gate to my connecting flight out of O'Hare Airport was impossible but she assured me I should not have any issues. Well I did my flight was late and I had to run though a crowded airport to get a shuttle bus to the connecting flight gate (United Airlines flight UA 6115 and UA952 on July 4 2014). My flight arrived at 5.25 and my connecting flight starting boarding at 5.20. My inbound (return flight home) was the worst Lufthansa flight I had been on. The plane was a smaller plane only 1 lavatory to serve the economy area on the plane and the food was horrible. I am considering never flying Lufthansa again.","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Valli Viviana","Germany","2014-08-06","LH476 on 27th July. Great flight very comfortable. Personnel very kind. I was upgraded to Business class and it was a great experience. I'm in Seattle for Business and I will fly back to Munich on Friday.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Bazlee Matzain","Australia","2014-08-28","Flew FRA-MNL-FRA. First leg delayed (3 hrs) because they had to change an tyre. The seats are a bit hard and overused on the 777 but I choose them because of the 34 inch seats and legroom. The food was ok and the cabin crew very professional. Flight to and from MNL was in a new 737/800 and everything was ok. Flight back to FRA was on time food and crew ok. It is now the 5th consecutive year that I have taken MAS. In future I will still choose MAS because of their service legroom good prices and the short stop in KUL.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Pandu Waskito","Indonesia","2014-08-28","Flew CGK-KUL-CGK on MH710 and MH727 with their brand new B738. both flight departed and arrived on time. Flight service was great with courteous flight attendants and comfortable cabin. However they seem to cut expenses by offering much smaller inflight meals but still okay for the 2-hour flight. The main highlight of the trip was check in facility in KLIA Express station at KL Central which is really efficient and convenient. I paid MYR 35 for 30-minutes train to KLIA and was able to check in and check my baggage there at the station. Overall a pleasant experience.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Sutch","United States","2014-08-06","Excellent Service on the flight from Munich to Toronto. I was upgraded to Business and it was a real treat. All in all the flight was very good. Lots of legroom flat bed to rest wonderful service and good food. If I could change anything: better trays (for food) - this is the only element that I don't think is very comfortable but this isn't a reason to score lower. The LH team was excellent as usual on the flight(s) and it was a wonderful end to being in Europe by having gotten the upgrade into business.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Schulz Stefan","Germany","2014-08-06","LH 476 30th July 2014. Fantastic flight with bonus points from miles and more in first for the entire family to Vancouver. Very friendly service both on the ground (the lounge in Munich was superb) and during the flight. The crew were very helpful and friendly. Everything was perfect except for the luggage delivery in Vancouver which despite our priority tags came last.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Anwar","Malaysia","2014-08-28","KUL-CDG-KUL seated on A380 upper deck for both legs. Both flights left on time. Service provided by FAs and ground staff was friendly helpful and courteous. Never heard a rude word uttered or given any dirty looks as commented by some of the other reviewers. IFE was adequate and contained ample media to listen/read/watch. Late supper and breakfast were served hot on both flights and were quite tasty. Snack boxes were handed out mid flight with FAs serving drinks nearly every hour throughout the flight. Snacks and drinks were also readily available for selection in the rear galley area. On to the minor negative comments. Though there was plenty of legroom our seats were very stiff and hard on this 388. Hard to sleep on for long haul flights if you're even able to sleep at all. My previous flights on the MH 772s and 744s had much comfy-er seats than this plane. The seat back pockets and also additional window seat storage had food crumbs and dried ""goo"" and needed a good vacuum and wipe.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ali McLeod","Australia","2014-08-28","Just flown MEL-KUL-CDG in business class. 777 on first leg to KL then A380 to CDG and back then A330 from KL to Mel. 777 is spacious. Business class was pretty busy but economy was so quiet - this leg was a week after MH17. A380 is superb - I was in the front section on the upper deck both ways and it was so quiet. A330 is cramped and uncomfortable to sleep. IFE not the best and I am glad I flew in different months as the movies weren't the best. Food was pretty average but service was as always really good. That's always been the standout feature of Malaysian and in the face of everything that has happened their staff are still the most helpful in the skies.","","","Business Class","","7.0","4.0","5.0","3.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Yiyi","Hong Kong","2014-08-03","Frankfurt-Greece Zurich to Munich Munich-Toulouse Toulouse-Frankfurt on different days all within 8 days in July. Very pleased with the service and smiles. Friendly staff. All are short-haul so no entertainment. There were one or two flights with proper meals but the others only had snacks and drink. The food was all right as they are very short. The seats were hard but has okay comfort level. Some times check-in get a little confusing for the crew but that's my own problem as I transferred a lot. Pretty satisfied overall!","","","Economy","","5.0","4.0","5.0","3.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Eldem","Canada","2014-08-03","BOS-MUC on A340-600. Smooth check-in with an exceptionally polite and efficient agent. The cabin was spotless with soothing colours and perfect temperature. The FA's were very attentive and maintained the professionalism and efficient service I am accustomed to from LH. The seats were the old angled business class seats which were comfortable in all positions except for sleeping as one tends to slide off the seat. The in-seat USB power did not work on any of the four seats my travel companions and I were seated in. The AVOD selection was limited and inferior to other transatlantic airlines. The meal service was prompt and the food was tasty. There was a wide range of beverage options with a good wine selection. Flight left and arrived on time. Lufthansa offers a good product with dependable service surprises are rare if any.","","","Business Class","","8.0","2.0","4.0","4.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jack Spencer","New Zealand","2014-08-28","I flew from Auckland to Kuala Lumpur then to Paris. All nice flights saved up for business class which was nice too. The staff were good. Food and entertainment were good. The seat was excellent. All in all a good flight.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Kramer","Germany","2014-08-03","LH 457 24th July. The food is great you'd always want another plate even in Economy. The service and the crews are always friendly and willing to fulfil every need. They did come through the cabin every 20 minutes offering a selection of drinks from a tablet to not disturb the passengers sleeping. Onboard even in Economy nearly every drink is included and so you'll never regret choosing Lufthansa! The only drawback is the inflight entertainment system installed on the A380's and 747-8's the new RAVE system they refit onto the A330/A340 fleet is great but sadly it isn't available upon delivery of the aircraft as manufacturers don't install this system. But though the selection of movies in different languages is great the only bad thing about the system on A380 and 747-8 is the screens are responding extremely slow and they are quite small due to a lot plastic surroundings. And the flight information is insufficient as the system doesn't show altitude speed (ground and air) flight heading wind speed and direction and such stuff. Overall great flights with just this minor drawback.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gnanadesikan Ram","United States","2014-08-03","I flew from Frankfurt to Washington on July 28 2014. The cabin crew were great and the service was fantastic. I ordered a vegetarian special meal and it was delicious. I was at one of the exit row seats and it was very cold. I talked to the crew about it and they took care of it immediately. I have been flying Lufthansa for the last 21 years and their service has been excellent. I never fly any other airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","W Campbell","United States","2014-08-03","Flew Business Class round-trip LAX -Stockholm Stockholm-SFO. I flew the 747-800 and was really impressed with the new Business. I sat downstairs and had a seat in the middle section where every seat is an aisle. Spacious and comfortable. All flight attendants are gracious - would not say so much that the food was any better than UAL. In fact their little mousse dessert was nothing compared to UAL's Ice Cream sundaes. On Lufthansa they gave us a small tin for the amenity kit. The toilets are well stocked with amenities. Inflight entertainment on the new 747-800 was exceptional. So many choices. The return flight from Munich was delayed due to a broken aircraft. We left about 2.5 hours late from MUC. They offered everyone food vouchers and handled the delay very well. While the old Business Class seating on this A340-600 is not at all as nice as the New BC - it was ok. The crew were exceptionally friendly and very careful to make sure that everyone was taken care of.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","E Matthews","Germany","2014-07-31","The flight I took 3 days ago (Vancouver-Munich) was one of the most unpleasant flights I have taken of late. I am a vegetarian but eat dairy and yet again I was served the most disgusting food and snacks sorely lacking in flavour and variety. It is always the same and having taken 4 long haul flights with Lufthansa in the last month the meals are predictable and a major let down every time. I take my own food on board depending on allowances at airports but the vegetarian option (lacto-ovo) is lacking dairy and it is very frustrating to see others getting food that makes me even more hungry. Further the seats are very uncomfortable compared to other airlines with leg room appearing to shrink. Flying with other airlines I never suffer back ache but do on Lufthansa flights. I have seen standards drop over the years and find partner/star alliance partners are usually better. The staff were very brisk and unfriendly on the latest flight snatching ear phones from my hands 30 minutes before landing and knocking my friends arms passing in the aisles with carts constantly. The onboard entertainment again is limited compared to other airlines with less choice in both films TV and languages.","","","Economy","","4.0","1.0","1.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Sheppard","Germany","2014-07-31","LH410 on Sunday 20/07. Munich to JFK. The cabin crew are efficient but not especially friendly. Food is awful and always the same: Chicken or pasta (it's a well known joke between people traveling often to and from this destination). Not a fan of the new seats less comfortable than the old ones especially if you are more than 6""2 like me.","","","Economy","","5.0","1.0","3.0","2.0","0.0","","","5.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Arlotti Giovanni","Italy","2014-07-29","LH 104 Frankfurt - Munich 23 June 2014. LH 103 Munich - Frankfurt 21 July 2014. During both flights because of the short time at disposal and in spite of crew efforts beverages were only served to some people. I suggest they only serve cold pre-packed drinks and make sure they serve everybody.","","","Economy","","5.0","4.0","5.0","1.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Yiyi Chen","Hong Kong","2014-07-29","Frankfurt to Greece then Zurich to Munich Munich to Toulouse Toulouse to Frankfurt. Very friendly staff always smiling no IFE as they are all very short flights. Seats are hard and thin but still comfortable. Not all flights had meals but the food and drinks were alright. But now Lufthansa is famous to me for losing my luggage as I lost them twice with only 4 flights should have better luggage services.","","","Economy","","6.0","4.0","5.0","3.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","P Ries","United States","2014-07-29","FRA-BCN A321 on July 24 LH1130. Flight out of FRA was delayed. The seats are like camping folding chairs. Very uncomfortable! Fortunately only a short haul flight. One out of three bathrooms not fully operational on a fully booked flight. The purser confirmed that she was aware of the bathroom situation and that she had already two prior flights on the same aircraft that day. During beverage service same purser opened a bottle of sparkling wine mid cabin and showered three rows of guests plus the interior. There was sparkling wine dripping off the ceiling and the overhead bins for the next 15 min. Highly unprofessional! All in all not acceptable.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tarafino Pasquale","Luxembourg","2014-08-20","Flew FRA-MNL-FRA. First leg delayed (3 hrs) because they had to change an tyre. The seats are a bit hard and overused on the 777 but I choose them because of the 34 inch seats and legroom. The food was ok and the cabin crew very professional. Flight to and from MNL was in a new 737/800 and everything was ok. Flight back to FRA was on time food and crew ok. It is now the 5th consecutive year that I have taken MAS. In future I will still choose MAS because of their service legroom good prices and the short stop in KUL.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hoehler Gerhard","Greece","2014-07-29","I travelled FRA-DEN on LH 457. The trip started with a two hour stay at Lufthansa's First Class Terminal in Frankfurt. Not only is the environment unique. There are dedicated security check and passport control facilities at this terminal which make travelling much more pleasant. Passengers are transferred by Limo from the First Class Terminal to the plane. The First Class arrangement on the upper deck of the Boeing 744 with a seat and a permanent bed for each passenger is unique and gives you a lot of personal space and privacy. The food was excellent and very well presented. Service by the cabin crew was attentive but not intrusive.","","","First Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Hoffmann","Germany","2014-07-29","LH 3618 and LH 712 FRA-ICN. I went from Cologne Central Station to Frankfurt Airport Station by AIRail and flew from Frankfurt Airport to Seoul Incheon. The train ride was fast and convenient as well as the check-in at the train station at Frankfurt Airport. No queuing necessary so the transfer time of around 2 hours was almost too long since security checks were not crowded. The flight left on time and arrived 30 minutes early. The service was excellent the cabin very modern (new 747-8) and the inflight entertainment offered a lot of variety of current movies and TV shows. Another benefit is that the train ride from Cologne to Frankfurt is rewarded with Miles too. All in all it was an excellent flight experience and I definitely recommend flying Lufthansa.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Zielinski","Thailand","2014-08-14","MH 795 Aug 4th HKT-KUL 25F MH 135 Aug 5th KUL-BNE 37F MH 134 Aug 6th BNE-KUL 37F MH 786 Aug 7th KUL- HKT 11A. Positives: Good IFE. Expected on long-haul above par for regional flights. B738 and A333 both less than 2y old. On-time dep and arr. Food for Economy ok. Price USD 350 less than SIA and even better than most LCC. Good value for money. Negatives: KUL-BNE flight freezing cold cabin. Apprx 70% of passengers were shivering wearing blankets and jackets. Asked to pls increase temperature. Nothing happened. One particular staff member argumentative patronizing and confrontational. Took forever to get to speak to Cabin Manager but once he intervened issue was sorted out amicably. Nevertheless caught a cold since this was 4hrs after initially addressing the issue. On MH 135 AirShow not working window shades pulled down and no announcements made from cockpit. In light of recent events I find it rather insensitive of MAS not to understand the need to keep passengers informed. Upon request the clearly annoyed First Officer announced we were just passing Alice Springs. Cockpit crew really should communicate more with the cabin especially if AirShow is INOP.","","","Economy","","7.0","3.0","2.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Gruenig","Germany","2014-07-27","LH 418 6 July 2014. Overall pleasant flight on the 747-8. Anybody with any financial means should avoid economy. The problem is not with the airline but the travel companions. The only real drawback are the seats which are too narrow in economy to sit in without severe back pain. I avoided the bathrooms. Luckily the flight was only 8.5 hours. What surprised me a bit was the shape of some of the interior knowing that the 747-8 is only around for a short while (carpeting wall sidings). As usual the staff is really top notch and worlds apart from US carriers and - sad to say - AF / KLM or BA. This is a different flying experience though not Singapore quite yet either.","","","Economy","","6.0","1.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","E Simeone","Belgium","2014-07-27","BRU-JFK via FRA 1st class - lounge in FRA is just perfect - Limo from and to plane also great service on board all is excellent service. B747-800 configuration is top notch except perhaps rest rooms because people from C class cabin tend to use this rest room. Apart from that baggage delivered on time. Will recommend.","","","First Class","","6.0","5.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Robert Jan van Pelt","Malaysia","2014-08-14","Flight from Hong Kong to Kuala Lumpur. Unfortunately we experienced a delay while already in the plane because of high traffic at HK airport. The FA's immediately started distributing drinks and peanuts. The flight overall was a pleasant one with friendly and pro-active service and good food. I'm not a big fan of the 737-800 though. The older 777's that they also operate on this route are in my view much more comfortable.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sze-Ker Chew","Malaysia","2014-08-14","KUL-TPE-KUL outbound on 1st Aug 2014 and inbound on 5 Aug 2014. B737-800 were being used for both sectors seat pitch was OK IFE was excellent food and beverages were great and the crew members were attentive and serve to perfection. Thumbs up for MAS!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","J Wilse","United States","2015-07-14","I flew on a business trip to Ulan Bator from Hong Kong. The ticket price was really good! The crew and staff were attentive and catered to my requests, which wasn't much, but they're a good airline that I wish flew to more destinations,","","Business","Economy","Hong Kong to Ulaanbaatar","9.0","3.0","5.0","3.0","","3.0","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Chris Zerial","Australia","2014-07-25","Flew 4 flights in total with Lufthansa whilst in Europe. Found the planes to be new and pleasant. The service from the check in staff and cabin crew however was nothing short of rude. Very blunt and did not pay any attention to staff during the flight (most were in conversation even during meal service). I asked the FA on one flight to store a small piece of art for me to which she said there was no room. Not impressed with their punctuality around boarding and departure.","","","Economy","","5.0","3.0","2.0","3.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Pattison","United Kingdom","2014-07-25","LH1785 Ankara to Munich and then onto Manchester. Not great the airline gave away my pre-booked seat with extra room. Not good considering I paid extra for it. Fortunately the check-in staff managed to sort me out a replacement. The airbus was not too bad the crew were very helpful. The inflight meal was absolutely dreadful. Neither I nor the crew could determine what form of protein it was. The horrible food and the airline giving my seat away soured what would have been a reasonable flight. I fly on business a great deal but not with Lufthansa again if I can help it.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","W Green","New Zealand","2014-08-11","We all know this airline has had unfortunate problems however this does not excuse the tardy service well was it even service on two sectors London to Kuala Lumpur and Kuala Lumpur to Auckland in July. For a 5 star airline both my wife and I were very disappointed. We flew the day after the Ukraine disaster the cabin crew on both legs looked for want of a better word 'tired'. We were served very quickly on the London - KL leg the cabin shut down and then left to our own devices. There was not a crew member to be found a couple of times that I wandered back to the galley. In fact there was not even any water or juice left out for us to help ourselves to nor was there as with Cathay on our trip over a cabin attendant roughly every hour bringing water juice and snacks around. The same happened on the KL Auckland flight. I also found the inflight entertainment disappointing especially on the second leg where the screen was not performing well nor would either my wife's or my hand piece retract into the seat arm. If this is 5 star service then it must only be in the front of the aircraft or did we have an unfortunate couple of flights? I hope the latter!","","","Economy","","4.0","3.0","1.0","2.0","1.0","","","3.0","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","H Kaaber","United Kingdom","2015-05-31","April 1st OM136. Return April 15th OM135. Flew from Berlin Tegel to Ulaan Baatar via Moscow. Seats were comfortable IFE was decent enough food and drink was good service friendly but some staff had limited English. One hour layover in Moscow is essentially getting off plane gong through customs and getting back on again. Outbound flight was on time and no problems. Return flight was 40 minutes late leaving UB due to snow and had to circle Moscow for 25 minutes for some reason transit was subsequently very short as they tried to catch up on lost time. Unfortunately late into Berlin and missed connecting flight to London. The flights themselves were all fine just annoying to have onward travel plans affected by the delays.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","D Field","Canada","2014-11-03","Mongolia to Singapore and then Air Asia to Koto Kinabalu in East Malaysia. Worst check in service I have ever experienced. Purchased advance seats in row 6 (A and C) from ULN to Singapore via PEK for Oct 25 2014. No record of them when we checked in but after much debate got seats 6D and E. Agent could not get the fact we wanted an aisle and a window. Was fairly adamant they had to be side by side. 10 min before boarding she approached us in the waiting area demanding our boarding passes in exchange for seats 28B and C last row and by the washroom. Same thing happening to another passenger. We asked for a supervisor but no one showed up. The apparent reason was that those going to PEK had to be front and those on the longer flight to Singapore at the back. We approached the Service Director and at PEK were moved to Bus Class. Too bad because airplane was anew 737 and well appointed with lots of leg room.","","","Economy","","5.0","3.0","1.0","2.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","P Mikolajski","Poland","2014-07-25","I flew Lufthansa last week. Flight number LH451 from Los Angeles to Frankfurt. Plane was clean staff very friendly seats reasonable comfortable (in economy class) food and beverages were good. I would recommend Lufthansa to anybody else. Plane arrived on time to the final destination and safe.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Egan","New Zealand","2014-07-25","FRA-HKG. Departed from the ""Z"" section of the terminal which is a hike. Boarding handled efficiently though getting everyone to take their seats proved to be a challenge. This is one of the newer 747s and the Y class seats are very good: aside from a decent recline the front of the seat lifts a bit as you lean back taking pressure off your lower back. Meal and service were good and flight arrived early in HKG.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Indranil Chakrabarty","Australia","2014-08-11","MH is superb in the skies and lousy on the ground. SYD-KL-DEL. Excellent FAs and service. Planes neat and tidy. On the ground its a sad story. City offices in Delhi and Sydney seem to consider customers an unwelcome sight and an insufferable burden. Phone calls go unanswered and the ticketing agent in Sydney had a zonked look on her face and hustled me along. There are others waiting. Rude reservations staff in Sydney. in Delhi the doorman answered the phone after a good 2 minute wait to tell me everyone was out at lunch and I should call later. The call made later were never answered. The next day an over enthusiastic officer who seemed to have been high on something returned my call and was raring to go. I will definitely fly MH and ask my friends to support the airline in these trying times but MH need to get their act together landside.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","Laran Bucharan","Canada","2013-08-14","I have been flying with MIAT for the past 6 years and was quite eager to jump at the chance to avoid flying through China (PEK) while en-route to UB. HKG-ULN service is good (for Northern Asia standards). The lounge at HKG is the same one used by Air China and it sucks big time (they routinely serve sardines in cold tomato sauce and the liquor selection leaves much to be desired). MIAT flight attendants are very good.","","","Business Class","","8.0","4.0","5.0","3.0","1.0","","","4.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","Shanaka Gooneratne","Australia","2013-04-02","Flew HKG-ULN-HKG. Both flights operated by B738. Check in process good and painless. Flights on time. Boarding was done efficiently. Cabin attendants fantastic and friendly. Food was good quality and quantity for Y class. Seat pitch a bit tight and there was zero entertainment on the B738 flown on board sectors. A good and improving airline. Have got much worse from airlines with better rankings. Definitely an airline to consider and watch for once they receive the state of the art B767-300 ER shortly.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","M Hine","Australia","2013-02-25","Flew Hong Kong to UB return June-August 2012. Planes a little old but very comfortable. They played a recent movie for inflight entertainment and the seats were nicely spaced. Food on the way there was authentic Chinese which is fine for adults but my 3 kids only ate the rice. My only other complaint was they decided to cancel our return flight due to lack of passengers which meant we had to stay longer in Hong Kong on the return. We have flown with MIAT on a number of occasions over the last ten years and they are improving all the time. Will really benefit when/if the new airport project ever gets off the ground.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Juergens","Germany","2014-07-25","Last month I flew FRA-Malta-FRA. With the exception of one seemingly bored and unfriendly flight attendant both crews were highly professional obviously well trained attentive and friendly. Both flights on time the cabins spotless. Good Service as usual especially regarding drinks. The only problem are the snacks they offered. On the first sector a plastic cup of fresh fruit salad and yoghurt tasty but not at all filling. Much worse on the flight back: a slice of disgusting lukewarm pizza of low quality in a bland cardboard box without logo a really bad presentation. Such a pity that this reliable airline one of the very best in my opinion is failing again and again with the snacks and food which is offered. Very good ticket rate booked early in advance.","","","Economy","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Uwe Langhammer","United States","2014-07-25","Our European travel was MUC-ZAD July 12 and ZAD-MUC-FRA July 20. We got upgraded on first leg and overall all 3 flights were on time and with friendly crews. Planes looked clean and new Eco Class seats were OK for the short flights. Happy Lufthansa has improved in terms of service and friendliness.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Hagen","Norway","2014-07-17","LH 1793. Overall a nice flight on time and efficient boarding and leaving the plane. Might be a surly morning but one of the attendants had an unnecessarily rude attitude. Just because I was slow to stand up (and crouch under the low ceiling) to leave the plane he asked me if I was ever going to leave and that other passengers wanted to get out as well. Never has this been a problem on any other airline. He also gave surly remarks to other passengers who didn't perform well enough. Sorry if this is a charm and humour I didn't pick up on though.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tapani Utunen","Finland","2014-08-08","Several regional sectors SIN-KUL-DPS-KUL-SIN KUL-SGN-KUL in Economy as well as KUL-BKK in Business July 2014 on their 737 and 777. All flights full all flights on time and all flights from pleasant to excellent. MH offered two choices of hot meals with beverages on all flights (more options in Business) the food always tasty their cabin service good to excellent and the aircraft in good condition. The 777's are clearly showing their age with dated IFE but the 34-inch seat pitch is wonderful compared to the cramped 737's. Moreover the generous 30 kg baggage allowance was one good reason for booking MH long haul as well as regional flights. Great value and good service all the way - will surely book MH in the future as well.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","P Weemaes","Australia","2012-06-28","HKG-ULN round trip. We had no problems with our flights and based on our round trip I think the two star rating is a bit harsh have certainly flown 3 star airlines which were considerably worse than Miat. Our flights left on time. The service was certainly above average exceptionally friendly cabin crew. The food was fine. The planes were a only a little bit aged and the seats were comfortable. No personal entertainment systems in the seats but for a regional flight we didn't expect any either. Overall we were very pleased with our experience and given the fact that they were $300 cheaper for the round trip than the next cheapest airline servicing the route they were definitely value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","Jenny Smitters","Russian Federation","2012-05-22","The worst customer service I have ever come across. I bought a return Moscow-Berlin because they were cheap and the flight times convenient. Outward flight went fine however on the return the plane was delayed overnight - they put us up in a hotel (no food though) and told us to return at 5 am for a 7 am flight. However once there we were told the flight was again delayed a further 15 hours. Not a MIAT representative in sight I had to get home so bought a ticket with another airline. The food is also bad but that didn't bother me too much. Only giving them 1 out of 10 because they did get me to my destination before messing me around on the return trip.","","","Economy","","1.0","","","","","","","1.0","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","R Stanley","United States","2011-12-28","HKG-ULN round trip first flight was delayed by 8 hours due to weather. Onboard service was above average ahead of American carriers. Seat pitch average was decent coffee was horrible. The return flight was better. Attentive service better meals clean aircraft and surprisingly modern facilities in ULN.","","","Economy","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lanz Ulrich","Austria","2014-07-17","LH415 11 July 2014 Washington Dulles to Munich. I was lucky getting a seat with more space for the legs (front row). As usual I was very pleased to fly with Lufthansa. Unlike other times the seat comfort was not so nice I was not able to sleep. Could be either a matter of coincidence or the version of the seats on that plane. Looking nice and being brand new but pretty hard and not a good shape for my body.","","","Economy","","7.0","2.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Watkins","Australia","2014-07-15","Flight from Perth to Frankfurt via Singapore. Pleasantly surprised that the Lufthansa A380 flight was more pleasant (happy crew) and comfortable than the code-share Singapore airline flight Perth to Singapore. However the return flight from Toulouse to Perth turned into a nightmare due to thunderstorm causing delays into Frankfurt. The almost total lack of customer care while stranded over night at Frankfurt and a 7 hour wait to re- book (almost 5 hours of which was in a line on foot) was a disgrace. It is the fear of this recurring which means I will be highly unlikely to fly with Lufthansa again.","","","Economy","","2.0","2.0","1.0","3.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","James McIlwraith","United Kingdom","2014-08-06","Flew 787-800 - Colombo to Kuala Lumpur - Return. Good airline with courteous staff. Flight was fine. I found the seats to be surprisingly uncomfortable which is unusual as I am normally happy sitting anywhere. Not a massive problem though as I dropped off to sleep anyway. The 787-800 is a great little aircraft so no problems there. MAS use it regularly around Asia on short haul flights. Great little workhorse. Would I say they were 5 star? Based on just on this trip no however I would need to fly long haul to have a better opinion. I would recommend them and would fly again.","","","Economy","","7.0","2.0","5.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Brian Rockell","United Kingdom","2014-08-06","Flew LHR to KUL and on to BKK. LHR leg on MH3. A wonderful flight on spacious A380 upper deck forward section plenty of open space around seats rather than pod like structures. Toilet was the only airline toilet I can comfortably fit in. Staff attentive and Captain announced there were 2 flight crews. Flight fully booked and they were offering economy passengers €600 to travel on the later flight that day interconnects taken care of and a day hotel too. A great bargain. The check in desk told me the flight is always full. Lounge not wonderful though. Food just ok but cramped when carrying hand baggage and seats that do not move. Poor uk newspaper selection and none on the plane. Aircraft certainly recommended. Food on flight and wines really good. The entertainment system had a great screen but quirky interface. If you want in flight info you have to use a mouse cursor hard to see and imprecise whereas all other screens do not. The movies were not as up to date as some airlines but certainly plenty of choice and adequate. My wife's screen hung a couple of times but later reverted to where it left off. The staff were superb. Change at KUL was a shuttle train away and somewhat complex with plenty of walking and having been given no information on the plane you were left to your own devices looking for info screens the first a distance from getting off and with only an hour between flights the luggage did not make it to BKK. An hour was a bare minimum gap between flights for me let alone my luggage. There were no complications such as going through security beyond a hand baggage X-ray at the gate. I guess unloading a plane the size of an A380 takes longer and priority luggage seemed not to help its passage. However a Thai air rep approached us as at the baggage carousel in BKK so we did not have to wait until the last bag came off. We were told the luggage would follow 4 hours later and it was efficiently delivered to our hotel that evening fully wrapped and sealed. The hotel knew the process so presumably commonplace. By comparison the leg to BKK felt dated and so small and we had another breakfast. This time the toilet was so small I did not even attempt it. All in all despite the snags detailed I recommend Malaysia and especially the A380. It is very quiet spacious and felt new (which of course it is).","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Debra Donald","Australia","2014-08-06","Flew BNE-KL-BOM. A330 from BNE-KL - fairly empty flight. Staff were a little older very pleasant. So much food. Seats were comfortable enough. It was a late PM flight so I was keen to sleep. I couldn't get comfortable on the lie flat bed - I felt like I was slipping down. I managed a few hours and then got woken up for a really early breakfast (again lots of food). Plane was new and fresh. It was an old plane between KL/Mumbai - and delayed due to an electronics issue. It was like a domestic business seat. Not much space! From Mumbai - KL it was a 777-200 - much better with much more space! KL-BNE was A330 again. Pretty much the same experience except it was a daytime flight so ZERO chance of any sleep. Again food was good and abundant. Won't fly them again despite my good experience. I was pretty uptight on the flight home - watching us move past all the volcanic ash by flying right down the west coast of Australia (safety first).","","","Business Class","","10.0","3.0","4.0","5.0","2.0","","","5.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","B Hayward","Australia","2011-08-23","HKG-ULN return on the B738. Business class cabin service and comfort was perfectly adequate for medium range sectors. Seat and legroom were equal to domestic Australian Business Class. Both flights departed and arrived close to schedule. Catering on board was simple but effective and cabin service fine. A small airline with a limited but varied network.","","","Business Class","","8.0","","","","","","","4.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","David Nico","Germany","2011-08-23","Berlin to Ulaanbaatar return. First leg was nonstop on the large Boeing and return on a smaller plane that needed to be refueled in Ekaterinburg Russia. We had ordered vegetarian meals for both flights but on the first they did not have them. First flight was not fully booked and had lots of space at the back of the plane. The Boeing had good leg space and recline of the seats was good. Staff were attentive and replied to all requests. Food appeared to be cheap and was not tasty. The return flight had a refuel stop it took over 1.5 hrs longer. Plane was smaller had a 3-3 seat configuration and was nearly full. It had only 2 toilets for the whole Economy Class so there were queues in the corridor. However staff were helpful.","","","Economy","","7.0","","","","","","","4.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","A Tiagonce","United States","2010-07-11","ICN to ULN business class. The plane was a newer B737-800 which appeared to be in good shape. The seats were comfortable good food and very attentive FA's. Check in at ICN was relatively easy and ULN also fine. Why can't American carriers come anywhere near the level of service and civility found on Asian carriers?","","","Business Class","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Yalcinkaya Yasemin","Italy","2014-07-15","I prefer Lufthansa whenever possible. But on this flight LH 494 from Munich to Toronto we had the 4 middle seats on row 40 and there was no arm room. The room for the legs is also quite scarce. Other than the uncomfortable seating everything else was OK. My son had stomach issues and the flight attendants were very helpful.","","","Economy","","6.0","1.0","4.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Venu Raj","Austria","2014-07-15","Vancouver to Munich LH 477 4 July 2014. I found the Food to be sub-standard for a European airline and they also only serve German Wines. The seats are so cramped in Economy Class that it is hard to stretch yourself. They give you warm napkins only on the onward flight and not on return flights. I was carrying my suits so I asked the flight attendant if he could hang my suit in the wardrobe for me and his body language was so obvious that he did not want to oblige my request! Only when I argued with him did he agree to hang my suits. Flight attendants are generally unfriendly they hardly smile and it seems that they are doing the passengers a favor! They generally make a big thing even when your baggage is overweight by 2 or 3 kgs they only allow 23 kgs per passenger in Economy. Compare this to Emirates where you get a generous Baggage allowance of 30 kgs per person on Economy. When I checked at Vancouver Airport for my return flight my baggage was only overweight by 4 kgs but one of the airline staff members was very kind and allowed me to check my Bag in. If not for her I would have had to certainly pay an excess baggage fare!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lim Carolina","Indonesia","2014-08-06","Jakarta-KL-Guangzhou on 22/07/2014 went smoothly. Cabin food and staff were good average. On the way back we flew from Hong Kong to KL morning flight at 8.45am. It was on time. Entered the cabin and was met by a very sullen tired and bored looking stewardess. Cabin looked filthy. Pillows were scattered on my seat and on the floor. Table had some sort of dried stain. The seat cover in front of us was dirty. Nothing babywipes couldn't wipe clean so why didn't whoever was in charge of cleaning the cabin do so? A child tried to go to toilet while a stewardess was distributing food. Blocked by her cart the boy waited for her to move. Immediately she barked ""Where do you want to go?"" The boy looked surprised and pointed at the toilet behind her. She then moved the cart to the side a bit with a terribly bored look on her face and signed for the boy to squeeze through. Not even a smile or the kindness and patience expected from FA. From KL we flew connecting flight to Jakarta. Aircraft looked old and tired. No IFE at all. We had IFE on the flight from Jakarta to KL two weeks before but not today. It was a 1 hour and 45 mins flight with nothing to do but eat and sleep. Needless to say in the future I will try my best to avoid this airline. The cheaper price doesn't justify their bad attitude.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Speer","Singapore","2014-08-06","Flown from Singapore to Frankfurt with stop over in KL on July 20th. The flight was the most uncomfortable I have had for a long haul flight. The crews were not the happiest the plane was old with the smallest screen I have seen with a small selection of movies. The seat was uncomfortable run down toilets and dirty. I don't think I will fly MH again.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","3.0","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","G Davis","United States","2010-02-26","ULN to ICN on B737-800. On the plane the service is fantastic. Comfortable seats good meal attentive FA's modern and clean plane. Seats 1A and 1B have tons of leg room. Checking in at ULN is another story. Complete chaos. No questions about where you want to sit. Unable to check back through to the US so had to exit the terminal at ICN pick up bag at ICN then recheck in on flight to US. Boarding chaotic because of multiple planes leaving from the same gate. I wasn't sure I was on the right plane till I actually saw us landing in ICN.","","","Business Class","","7.0","","","","","","","1.0","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","R Dinu","Netherlands","2010-01-14","Several flights with MIAT on the routes TXL-ULN-TXL and PEK-ULN-PEK. Service is always good. Flights are most of the times on time (experienced only one delay in PEK due to bad weather conditions). Planes are ok. The Airbus 310 is getting older but performs good and is more comfortable than many of the newer planes. All in all I would choose MIAT over AirChina or Aeroflot also due to the fact that they have ""almost direct"" flights from TXL to ULN. Prices could get a bit lower though especially in the Summer season tickets can get quite expensive.","","","Economy","","8.0","","","","","","","1.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","J Smith","United States","2015-02-12","Milan to Beirut economy class. MEA's check-in agent for transit from a United Airlines flight from the USA was very nice. Free lunch free alcohol a comfortable seat for Economy Class with ok legroom and free on-demand entertainment make MEA better than many European airlines and better than all of the USA's airlines. What a relief it was to be off of terrible United Airlines with its uncomfortable seats and unpleasant crew and on an actually decent airline with pleasant crew and nice service for the connecting flight to Beirut.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Wong","Canada","2014-07-13","June 10 2014 LH 493 to Frankfurt. July 3 2014 LH 476 to Vancouver. We paid extra for exit row seats and were not disappointed lots of legroom. Only critique was that people tend to congregate around area for bathrooms which isn't a big deal but when they hang out there for more than half an hour and keep bumping into you while you're trying to sleep then it's annoying. Outgoing flight was 747 and seemed to attract more ""standers"" return flight was 330 and shape of cabin did not encourage people to hang around as much. Pleasantly surprised at number of meals and snacks during both flights lots of variety service was great and flight attendants went out of way to accommodate other passengers with young children. Look forward to flying Lufthansa again hopefully in Premium or Business Class next time.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Johansson Robert","Sweden","2014-07-13","LH 457 3rd July. Overall very good. The available leg space was however below all criticism. For some reason the A-C seats on row 44 on the 747-800 had about 1 decimeter less leg space than the other seats on the same row (and the rest of the plane). I have never been so cramped on an Intercontinental flight before (or any flight for that matter).","","","Economy","","8.0","1.0","4.0","3.0","4.0","","","5.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","B Jones","","2009-08-07","Many times was flying with Mongolian Airlines on route ULN-PEK-ULN. The fleet is aging especially A310-300. But the service food is fine.","","","","","4.0","","","","","","","","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","I Martius","","2008-06-23","I got stuck in ICN for 12 hours. The delay was weather related (not MIAT fault) but the airline failed to inform us what was going on. While traveling on the pricier ""Business"" class I ended up spending the night sleeping in the airport terminal. Airline would not even issue meal vouchers (then again everything shuts down at Incheon after 900 pm) or statements of what was going on. Finally the flight took off at 500 am. Meals are OK. If I had to choose between Korean Air and MIAT I would stick to MIAT - they will take off no matter what (unlike Korean).","","","","","3.0","","","","","","","","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","C Dunigan","","2007-09-29","Seoul - UB round trip. Flight out okay bumped to business class. Attentive staff. Food good. Plane clearly very old -- ashtrays old dial-type volume and channel controls video unwatchable. Return trip flight delayed 13+ hours because of a broken window. We had to wait for another plane. They did provide a bus to take us back downtown so we could sightsee picked us up again. Stored our bulky luggage for us. So for a struggling airline they're trying to keep the customers happy but don't have much of a fleet yet to work with.","","","","","","","","","","","","","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Jamil Itani","Lebanon","2015-01-05","Morning flight ME304 for a one hour rotation from Beirut to Cairo. Service was operated by the airline's old yet elegant and neat A321. Shortly after an on-time take-off the meal service started where it had consisted of Labbneh (Lebanese yoghurt speciality) cheese bread juice and tea. Duty-free on board shopping followed immediately after meal service. Cabin crew were extremely friendly and helpful. The plane arrived to Cairo 20 minutes ahead of its scheduled time. I recommend MEA full service even on very short sectors.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Karam Nicolas","Lebanon","2014-12-18","My flight to Paris departed from Beirut at 2 am flight was on time. I could not sleep because the seats were rather uncomfortable. However the in-flight entertainment was amusing and up to date. Service was fine. Takeoff and landing were extremely smooth. The food was okay nothing special. Cabin crew friendly. Luggage was on time. I would not think twice before choosing this airline.","","","Economy","","9.0","2.0","4.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kai Olesch","Germany","2014-07-06","MUC-CGN return (twice). I am always happy when I can book Lufthansa (work related) because it is such a reliable and punctual airline. The check-in and boarding is very easy the planes are always clean a little snack and two drinks are provided and I can choose my favourite newspaper. Usually the crew greets with a smile and has a service-orientated attitude. The seats are a bit hard but for one-hour domestic flights this is no problem.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Gonzalez","Germany","2014-07-06","27 June 2014 flight LH454. I flew Lufthansa from Frankfurt to San Francisco on an A380 and it is not an experience I would like to repeat. I know flying economy is supposed to be uncomfortable and unpleasant on any airline but adding hundreds of passengers to what most other airplanes carry only compounds the misery. Space tight seats very narrow and food bland as usual for economy. What made this flight ""memorable"" were the long boarding lines and the length of time it took to get off the airplane after an 11 hour flight. I hope the A340 and the A330 airplanes stick around for a long time to come.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","D John","","2007-08-12","Seoul to Ulaanbataar Business Class - a short 3 hour flight. The crew were attentive. The meal was excellent but the aircraft they used seems to be aging a bit. The seats are below standard for business class compared to other airliners. The inflight entertainment was also outdated.","","","","","","","","","","","","","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","J Arnold","","2007-08-06","Economy from Berlin-Tegel to Ulaanbataar and back and Ulaanbataar to Irkutsk. All flights on time. Good service especially from Berlin to Ulanbataar and back with a modern A 310-300. But even the flight to Irkutsk with an old Antonov An 26 was quite comfortable. Very quick check-in in UB!","","","","","","","","","","","","","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Rashid Nawaz","Saudi Arabia","2014-05-12","JED-Beirut-London and return. Luckily I got the promotion ticket extremely cheap but turned out to be better than my expectations. Check in was quick and easy. Clean aircraft nice food. Nobody checked if the seat belts are fastened. Inflight services and attendants were ok although smiles were scant. Smooth take off and landing. Baggage were available fairly quickly and easy to find. Overall fairly satisfactory experience!","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Jamil Itani","Lebanon","2014-02-05","BEY-JED-BEY. The first leg was flown on 22/1/2014 by a 1.5 years old A320 which is extremely clean and has a good seat pitch. Food consisted of a chicken freekeh meal. Flight crew were professional. Personal IFE consisted of updated movies. Flight arrived 10 minutes ahead of schedule. The second leg was flown on 24/1/2014 by an 11 year old A321 yet neat and clean. Food consisted of baked chicken which is extremely delicious. Friendly crew. Flight arrived 10 minutes ahead of schedule.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","J Eid","Lebanon","2013-11-04","ME 266 Beirut-Istanbul. The staff (Ground and Air) were polite and nice with the passengers. The departure was on time (28 October 2013 ). The Inflight services were good: good screens in front of all the passengers with good games good music and ambience. The food was tasty and fresh: takeoff and landing were smooth. Very good airline.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Heinz Julia","Germany","2014-07-06","My flight to Washington with Lufthansa in Economy Class was a very convenient one. As I am a chronic patient I liked that I had enough space to move my feet water was offered often enough. The meals were fine and entertainment was abundantly offered.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gustafsson Magnus","Sweden","2014-07-06","I travelled with LH1402 from Frankfurt (Germany) to Prague (Czech Republic) on June 23 scheduled 21.55-22.55. Due to late change of aircraft from the planned Airbus A321 to an Airbus A320 Winglets the flight was slightly delayed but the flight managed to depart before the awful night ban at Frankfurt Airport. The aircraft was only one week old according to the crew. That was obvious everything was extremely tidy and clean. However no IFE and still the same type of Recaro seats with any support for your head which I find very uncomfortable below industry standards. I was seated in Business Class on seat 4F and the service were excellent. Even on this very short flight a very tasteful salad was served and before the meal drinks were served. Right the way it should be drinks before the meal. An excellent flight and a very good experience and the cabin staff even addressed you by your name when serving excellent.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M H Lee","Malaysia","2014-08-03","KUL-ICN-KUL A330 economy. Overall satisfied. Most of the crews were helpful and professional yet it seems like some crews need further improvement. In flight meals were quite good on both flights. IFE system was better than I expected. There was a wide range of music and movies. Comfortable seat with decent leg room for medium-haul flight.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","C Barnes","","2007-02-09","I am amazed to hear everyone commenting on flights leaving on time. In four years I have never been on a MIAT flight to or from Mongolia that has left on time. Time delays range from 20 minutes to 20 hours and have tended to lean towards an hour or so. I always allow a good delay for my connecting flights on the other end and more than once I have had to reschedule those flights anyway. Admittedly the service food and aircraft are improving in recent years but I still don't count on ""on- time"" departures.","","","","","","","","","","","","","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","Rick Sharp","","2007-01-19","Beijing to UB many times on MIAT Mongolian. The flights were fine food was good and they were on time. The equal to or better than Air China.","","","","","","","","","","","","","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","L Nunn","","2006-10-26","I recently flew with MIAT from Berlin Tegel (TXL) to Ulaanbaator (ULN) and then the return leg with a transfer in Moscow (SVO). Outbound flight (Thursday) was only a third full so there plenty of room to spread out however inbound flight (Sunday) was full. Flights were on time aircraft clean cabin crew polite food above average and service good. In-flight magazine was excellent - interesting and informative articles. Landings were very unsteady! Leave plenty of time for check- in though.","","","","","","","","","","","","","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Charles Kennedy","United Kingdom","2013-08-26","LHR-BEY and return by A330. No line check-in at T3 handled by Air Canada. Lounge No 1 is OK but champagne is £8. Boarded on time and took my seat which is one of those dreaded ""angled lie-flat"" contraptions that can't really be reclined to it's full stretch for fear of sliding off onto the floor. Luckily MEA's flights to Europe and the Gulf are only 3h to 4h. Also the controls only offer certain positions (sleep meal partial recline takeoff etc) as opposed to individual controls for the backrest the footrest etc - you can't customise the position. Food was OK very old fashioned - chicken with rice beef with vegetables etc - nothing distinctly Lebanese. Service came with a scowl - I really tried to get a smile out of any of the crew but they really didn't want to be there. After the meal was complete they spent the rest of the flight in the galley not even an arrivals drink service just a hot towel on descent. Entertainment on demand was pretty good about a dozen western movies and half a dozen Arabic movies. Bags arrived quickly at Beirut and formalities were a breeze. The return flight was identical (including the absence of good humour) although it should be added that considering it's MEA's hometown airport Beirut's check-in area is very dingy and the business class lines are hard to find. Their lounge is very large but lacks character or hospitality. MEA is a reliable airline with a basically decent product but would a smile hurt?","","","Business Class","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Emile Daou","United Kingdom","2013-08-06","ME202 flight London Heathrow to Beirut Airbus A330. Seats were quite comfortable however most of the crew were very disrespectful. I asked for a cup of water but was ignored. The food was inedible so didn't eat anything for the whole flight. On my return flight MEA had joined Skyteam and things had changed. The crew were slightly nicer and I didn't have inedible food but MEA could still improve their service.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gustafsson Magnus","Sweden","2014-07-06","I travelled with Lufthansa from Stockholm Arlanda Sweden to Frankfurt Germany on June 23. The aircraft on this service was an Airbus A321. I travelled in Business Class and was seated on 4A. The overall experience is very good and everything is well thought through with German precision. The cabin was very clean and tidy and the service was very good. The food served on this route was a cold dish but very tasteful. If to complain about something the service was not especially well co-ordinated. The meal was served first and it took approximately 10 minutes before any drinks were served. I would have expected the opposite in Business Class. Lufthansa does not offer any IFE on intra-European flights but offers very good inflight magazines. The main negative thing to my opinion is the very uncomfortable seats. Recaro slim fit with very limited comfort. There is no head rest available so bring your cushion or maybe two and the seats are very hard. The seat pitch is however according to industry standards. On this occasion I had a connecting flight from Frankfurt with 1 hour transfer time. The flight was approximately 25 minutes late into Frankfurt but there were no problems with my transfer.","","","Business Class","","8.0","2.0","4.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Collard","Canada","2014-07-03","Vancouver-Munich-Geneva (4 June 2014) and return (16 June 2014). Flights on time; luggage delivered promptly; cheerful and hard-working FAs throughout making several juice and water runs on the long-haul flights. YVR-MUC and return: A330-300 with 2+4+2 seat layout. Two proper meals served the usual chicken or stuffed pasta as the mains (and for overnight flight YVR-MUC an omelette as the second meal). The main problem with A330 and A340 aircraft generally is poor seat design in economy. Window seats leave a 5cm gap between the armrest and fuselage wasting space and very uncomfortable for anyone trying to lean against the fuselage to sleep. The two outboard seats (window plus aisle) are supported by two central stanchions that rob passengers of foot space. No standard carry-on bag will fit under the seats in front and more foot space is taken up by entertainment boxes. YVR-MUC flight had these problems. However MUC-YVR return flight had a new A330 interior with far better seat design: it still left the 5cm gap between the armrest and fuselage but the two supporting stanchions were at the very ends of the pair of seats leaving proper foot space and enough room that two full-sized carry-on bags could be placed under the seats in front if desired. AVOD offered a vast array of films music and television programs (even binge-watching programs like the complete first season of the US House of Cards). MUC-GVA and return: E195 with 2+2 layout with seats more comfortable than on an A330. Even a sandwiches-and-drinks service for these one-hour flights. Trip rating would be 8 for the old A330 seating 10 for the new A330 seating.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Dulcie Lehtonen","Australia","2014-08-03","3/7/2014 MH 134. 4/7/2014 MH 072. 14/7/2014 MH 433. 15/7/2014 MH 135. The food on the flight from Brisbane to KL was very disappointing also the drink selection was very limited on all legs of our trip to Hong Kong. Overall the experience was fair.","","","Economy","","5.0","2.0","4.0","3.0","3.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Jayasinghe","Australia","2014-08-03","Let me say that passengers who don't have infants and toddlers should not have these problems. We (my wife my 2yr old son and my 6 month old daughter) travelled to Asia from Australia. Everything went fairly well on our way from Australia to Malaysia. We were allowed 3 pieces of hand luggage and 4 pieces of main luggage. Almost all of our hand luggage was full of essential items. When we land in Malaysia for the transit and are about to board the connecting flight we were told that we cannot take 3 pieces of hand luggage onboard as its a smaller flight. We had paid for 3 seats and a bassinet. However after arguing with the ground staff for 10 minutes they still would not let us take the last hand luggage in with us. When we got onboard the flight wasn't full. To add to the misery they had allocated seats for us in completely different places leaving my 2 year old by himself my wife in a completely different section by herself and me with my 6 month old in another section! When I complained to the on-board crew they said that they were unable to help and that I'd have to speak to the passengers of the area where I wished to be seated and swap seats with them. Our return flight wasn't the best either. No bassinet for the complete journey although we had fully paid and confirmed a month ahead of our journey. The excuse was that there were 9 infants on board and only 5 bassinets. My poor wife had to hold our 6 month old for over 12 hours in a cramped seat! At one point my 2 year old was getting unsettled so I asked one of the stewardesses if they have any toys or kids activity books to keep my son occupied/entertained. She disappeared for about 15 minutes and came back with 4 packets of peanuts! Never again will I fly Malaysia Airlines.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","3.0","0"
"miat-mongolian","/airline-reviews/miat-mongolian","MIAT Mongolian Airlines customer review","George Sharpe","","2005-05-02","I have not seen any reviews to date for MIAT Mongolian Airlines who I think provide an excellent connection from Western Europe (Berlin) to Ulaanbaatar. My colleagues and I have used them several times over the past three years - they fly an Airbus 310 twice weekly from TXL to ULN via SVO. Business Class seating is 2-3-2 legroom OK food and drink good service very friendly and attentive. We've looked at various flight options and this one gets our preference almost every time","","","","","","","","","","","","","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Y Khattab","United States","2013-07-30","LHR-BEY-LHR. Both flights on A330 aircraft. Smooth flights. Nice cabin and entertainment. Really friendly crew both on ground and inflight. Food was good. However seat belt checks are not done when the plane was taking off one crew member was up giving a baby a bottle of milk and went running to her seat while the plane was on the middle of the runway. Enjoyed the flights will travel again.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Melissa El Hosni","Australia","2013-07-21","Recently flew with MEA to CDG after my short visit to Lebanon. Check in lines at the airport were long but managed to shorten after a short while. Boarding was done with one gate at the airport. We flew the A330. Entertainment present but limited and semi-outdated. SEATS do not recline seriously is this a national flag carrier or a low cost carrier. Food was barely edible the penne pasta was still hard and the chicken dish I chose was very dry. Cabin Crew seemed disinterested although there were some that would occasionally smile. Flight crew kept passengers informed with announcements. No blankets and no amenity kit given. MEA really needs to pick up it's socks.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Kevin Fletcher-Biles","United Kingdom","2013-04-11","I recently flew return to Beirut on ME201/2. The A330's used on this route are so much more comfortable than the smaller BA airbus not to mention the greater legroom. Service from the cabin crew were efficient rather than over friendly and the meals to a good standard. The wines offered were also of a good quality. Having the option to reserve seats two abreast at the side is a great advantage for couples travelling together better than taking the Turkish airline or Egypt Air option on a 777. The big bonus was not having reclining seats plunging into your lap! their seats do not recline but are adequately comfortable for the 4-5 hour flight. The direct flight was speedy efficient and on nice new clean aircraft. I would recommend MEA to anyone travelling to Beirut.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hoefle Walter","Austria","2014-07-01","Lufthansa has an excellent first class product. The seat and bed comfort is excellent. Caviar is still served but the portions tend to get smaller than before. The wine selection is always interesting. Food is good but the offer in the first class lounge in LAX not up to European first class standard. In the on board entertainment you might not find the latest films but it's a good cross selection. The atmosphere and color scheme of the newly designed cabin is very pleasant. Bathrooms are bigger on the 380 than on the 747. The content of the amenity bag is rather disappointing. Selection of reading material is good although I would prefer some travel or culinary magazines. The friendly staff will generally address you by name.","","","First Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Beckhaus","Germany","2014-07-01","LH415 IAD-MUC 3 June 2014. It was easy to upgrade last minute. In business class it was a very comfortable flight overseas. The aircraft was clean staff were very friendly and perfectly reserved at the same time space was sufficient with having one of the new seats which can be moved almost completely horizontal and the food and beverages were fine as well. LH is definitely my preferred airline between Europe and America.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Hock","United Kingdom","2014-08-03","Flew with MAS from LHR to SYD and back. First on A380 which was cosy then on B747 which was old and dated. Seats were uncomfortable and staff were really rude. Nothing compared to SQ. Food was woeful and not enough cabin staff to serve. Won't fly with them again.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hang Zhang","Australia","2014-08-03","Perth - Kuala Lumpur - Beijong return June 28 flew back July 12. Last minute upgrades to business class (Maximum 2 hours before flight you can book for most flights if they have seats) at a 66% discount was well worth the money. My champagne glass was never empty Head stewardess personally greeted me by name at the start of the flight and thanked me for flying with Malaysia Airlines just before landing. Was asked whether I wanted to be woken for breakfast which I appreciated. Meals and entertainment was first Class. Could not sleep well on the angled flat seats but others slept fine. 22 hour layover in KL on way out and 8 hours on way in. Airport Hotel for both layovers were given without having to ask.","","","Business Class","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","A Takahashi","France","2014-09-17","First of all the editors of this website should note that ""Go! Mokulele"" doesn't exist anymore the Cessna operations of that company are now run by a totally different company DBA ""Mokulele Airlines"". This may explain why I am puzzled by all the negative comments. I flew Kona-Maui Maui-Molokai and Molokai-Honolulu this summer and all three flights were perfect flight experiences and I had more than 45 pounds of luggage with me. Indeed you are weighed at check-in like in pre-WWI days (remember that Cessnas are very small propeller planes with serious weight limitations not large jets) but this is done discreetly. I flew on what seemed to be brand new aircraft. The seating arrangements also are clearly designed for center of gravity optimisation. Good side is that you always get a window and aisle seat (1+1 seating) and since you don't fly very high the views of Hawaii from above are magnificent. And for airline geeks such as myself you see and hear what's going on in the cockpit which is interesting.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Jamil Itani","Lebanon","2013-03-12","BEY-JED-BEY. First leg was flown by MEA old A321 at evening time. Served food was plentiful. The IFE was showing the latest movies. The second leg was flown by MEA newest A320 again food served was superb.","","","Economy","","10.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Magdy Louka","Cyprus","2013-01-02","Larnaca to Dubai via Beirut. Planes newish and food good but that was about the only good thing about MEA. Entertainment old and very limited most flight attendants suffered from attitude problems very cramped seats and worse of all the passengers ignored safety instructions throughout the flight especially regarding seat belts. The price was not cheap and I will not repeat this experience.","","","Economy","","1.0","","","","","","","1.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Emile Moawad","Lebanon","2012-12-29","BEY-IST-BEY on A321. Both flight were nice no delays smooth and professional take-off and landing on both flights crew were as always smiling and helpful. Check-in was easy and fast.","","","Economy","","10.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Appel","United States","2014-06-30","LH431 6/21 to 6/27. Inbound was via BRU with LH1006 and UA973. I travelled FC from ORD to FRA in a B747-8 and it was great. I miss only the small snacks (like nuts sandwiches chips) between the meals. UA is offering these snacks. The FC cabin is quiet comfy and spacious.","","","First Class","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Schultz","Germany","2014-06-30","MUC-LAX on May 19 in a newly refurbished A340-600. Passenger handling at the airport was superb pick-up from aircraft escort to lounge passport formalities all done while we relax. The First Cabin was fully booked and we had two stewards taking care plus the cabin chief checking in occasionally. Aside from the splendid service like in a gourmet restaurant our crew was very cordial and made sure our time was as enjoyable as possible. The only downside I can remember is that the air-conditioning was quite draughty and could not be reduced.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Uwe Langhammer","United States","2014-06-25","LH 439 on A330 DFW-FRA with friendly attentive and professional staff. Nice flight only the old Business Class Seats getting more and more outdated.","","","Business Class","","6.0","2.0","4.0","4.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Gautam","Nepal","2014-08-03","KTM-KUL-MNL return. The cost cutting is evident and so is the total lack of service from the FA's. The 737-800 operated in all the sectors were fine so was the IFE. As soon as the sub standard meals were served the lights dimmed and the crew disappeared happy to chat and laugh out loud amongst themselves. For a 4 hrs 30 mins flight after the first hour I did not notice any crew before the captain announced it was time for touchdown. This appalling service is simply not acceptable.","","","Business Class","","3.0","3.0","1.0","2.0","3.0","","","3.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","A Frankel","United States","2014-03-03","They change the schedule of the flight ok that happens. They send an email informing people. However if you do not respond to the email your reservation is lost in the system. Took 30 minutes to recover the reservation. Flight was 30 minutes late. I heard about people who had 5 hour delays on a 45 minute (max) flight. Incredibly strict policy on carry-ons. Bags have to fit into a box and the agent has to see it go in in order to be approved. Woefully understaffed counter - for over 30 minutes there was only one person working the counter.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","D Weeb","United States","2013-10-01","Flew Honolulu-Kona round-trip. The hottest temperature in a cabin I have ever experienced. Attendant said it would cool off in 10 minutes but on a 30 min flight with wait time on the tarmac it was torture. Small planes even smaller overhead bins and an outrageous $17 charge on what should be a carry on bag because the overheads are so small. Even charge for inflight soda. As flight choices are limited they have you. Next flight to Hawaii I will not island hop.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","2.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Alexander Smith","United Kingdom","2012-12-17","LHR-BEY a 4.5 hrs flight - one of the most pleasant flights I have been on. Shortly after take off the Pilot made a destination announcement in Arabic English and French. The A330-200 was new and modern with personal entertainment. The team was friendly and generous with alcoholic beverages. The meal was hot and very nice.","","","Economy","","10.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","M Hussain","United Kingdom","2012-08-16","Flew from London to Jeddah with Beirut overnight stop. The planes are not good - hardly any entertainment no footrests and seats don't go back! Most air hostess are not friendly and we had to ask 4 times for a glass of water. One time I got up and walked to the back to ask for water where without saying anything she gave me some water which made me feel uncomfortable. When handing refreshments out we got drinks but they forgot to give me and my wife peanuts and just moved on to the next person.","","","Economy","","3.0","","","","","","","1.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Jad Abdul Hak","Sweden","2012-06-19","DOH-BEY. Smooth check-in two desks open. Flight left on time. Brand new airplane A320. In-flight entertainment very nice. Food delicious and plenty of it specially for a short haul flight 3h. Taxfree products very cheap. Cabin crew smiling all the time and very friendly. Flight landed on time 1 min later than estimated. Took my baggage and checked out all in all about 15 min. Would definitely fly with Middle east airlines again.","","","Economy","","9.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Molinaro","Italy","2014-06-25","LH1935 TRS-MUC and LH474 MUC-YUL on Friday June 20th. I usually fly Lufthansa since the local airport near the city I work in is fairly connected with one of its hubs. Even if the flight tickets are a bit expensive I think they provide a reliable service and have a good customer service. Last flight was on the same line an intercontinental one and even travelling economy class you're quite comfortable aboard. I wish the other airlines I use when star alliance partners are not available would provide a similar service.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tom Quick","United States","2014-06-25","Flight 464 from Frankfurt to Orlando June 21 2014. Trip started in Istanbul June 21 2014 on flight 1305. We booked our flights 9 months ago. My seat on flight 464 from Frankfurt to Orlando was 39c. I checked in online double checked at the Frankfurt gate still 39 c. Once onboard my seat was given to another who booked late. The new seat was in another section of the plane nowhere near my husband. Since the flight was full the attendants would not move this passenger and were unhelpful. The purser was surly and rude.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","D Silvey","Canada","2013-09-01","Everything worked out on on our flight Honolulu-Molokai. The plane was very small. The only thing that surprised me was that we all had to step on the scales which was quite embarrassing. Can't they do it privately if they must do it? I flew another airline back because of it. Didn't want to do the weigh in again in front of my friends! This airline lost my business.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","3.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","Curtis Muraoka","United States","2013-05-27","Do not fly go! Airlines if you want to get where you are going on time. It is my understanding they only have 4 planes for all of their routes in Hawaii. The planes are smallish (fewer than 60 seats) and they frequently are out of service for repairs. You can imagine the domino effect. One fellow traveler this past weekend told me that of 10 times he flew go! Airlines 8 were delays. I was delayed last night for over 4 hours. Apparently this is typical. Stories other travelers shared included a Best Man missing the wedding of his brother a two day delay to accommodate a couple who missed their flight the prior day due to another unrelated go! delay. A young mother and infant delayed 8 hours. ""go!"" as an airline name is laughably ironic. Hawaii is an island state and as such relies on airlines as a major commerce and social necessity. Air transportation is a form of bridge connecting the islands. Apparently Mesa Air was trusted to be one of these bridges but their performance is comparable to a rickety rusted narrow causeway prone to periodic closure. Mesa needs to get out of Hawaii if they cannot deliver on their responsibilities.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","J Ray","Saudi Arabia","2012-04-22","JED-BEY in Y class. Very smooth check-in at Jeddah thanks to the generous allocation of desks for Middle East Airlines. Flight was very busy but there weren't long queues. Friendly crew and no time wasted before serving a good quality hot lunch. Seats are pretty tight with minimal recline and passengers in the middle seats seemed uncomfortably squeezed. Jeddah to Beirut was only a 2 hour sector I wouldn't relish a longer flight. Beirut Airport was modern pleasant and easy to negotiate. MEA inflight magazine was one of the better offerings in the air. Overall impression was positive - good meal warm and helpful crew. Ground services were excellent.","","","Economy","","8.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Jamil Itani","Lebanon","2012-03-26","Beirut to Cairo on March 19th. Aircraft was the new delivered A320. The aircraft had personal TV for every passenger. Shortly after take-off snacks were served and onboard duty free shopping started. The flight crew were efficient and fulfilled all passengers requests.","","","Economy","","10.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","A Dellapianne","United Kingdom","2011-09-08","Beirut to London. Quick and efficient check-in with friendly staff. The meals in Business are well prepared and plenty. The Cabin crew are friendly. The best thing is that you do not have cabin attendants treating passengers like children with their over obsessive and disturbing multiple checks on seat belts and hand luggage. In my opinion their policy on non-reclining seats is best. If you wanted to sleep - buy First Class where you get yourself a bed- seat.","","","Business Class","","10.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Peter Buchfeld","Germany","2014-06-25","LH414 MUC-IAD on 15 June 2014. Aircraft great most of the crew were great but there were 2 unfriendly staff members amongst them. Otherwise everything was fine including the weather smooth flight captain's announcements informative and clear. Seat 24C has no legroom due to the partition. The seat itself is ok for economy class but the partition is too close to the knees.","","","Economy","","8.0","2.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Daum","United States","2014-06-25","I am German and used to be a loyal Lufthansa customer. In general it is probably still one of the better Airlines out there but the way they treat the average customer who are just Frequent Traveler status or even less and not Senator or Hon is just plain deplorable. The way they credit now for miles flown tells me that they don't value my business at all anymore. Another annoying thing is the discrimination against carry on bag travelers who are not Gold level. I invested quite some money into a carry on to make sure that it would be in compliance size wise according to international standards and IATA approval but yet I was forced at various occasions to give it up when I was just about to board the flight. The most recent very bad experience I had was when I was just coming off the transatlantic flight from Dulles to Frankfurt and wanted to connect on the domestic flight to Berlin LH 180 on Sunday June 1st at 10.45am. The gate agent ladies serving the desk for that flight were just horrible to say the least forcing me to check my carry on bag  which I had no problem carrying on the transatlantic flight from Dulles to Frankfurt. It's one thing if there are viable reasons for that to do so but being singled out while others were walking by with two pieces of luggage was an experience of discrimination that I never wish to endure again.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","A Garner","United States","2013-05-23","The flight was constantly delayed between islands. The last hop which is a 25 minute flight all 3 flights between Honolulu and Maui were delayed by 4 hours. The airlines never apologized for the delayed never explained why there was a delay and provided no compensation for the inconvenience. In addition they are selective on checking bags although ours fit in the box they made us check them. Because they were checked we could not switch to a different airline . I would pay the extra and fly Hawaiian airlines and be on time.","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","F Schlesinger","Austria","2013-05-23","At the time of the booking go! Airlines does not inform the customer that they charge an extra amount of $17 for every piece of baggage. You are however informed of this at the time of payment completion (when it is already to late to cancel your booking). We booked one roundtrip from Honolulu (HNL) to Maui (OGG). At the time of our first flight all go! Airlines flights where delayed by hours some were cancelled (ours was delayed 3 hours). It is important to say that this was not because of bad weather or something all other airlines managed to fly their regular schedule. At the time of our second flight - same as before 2 go! Airlines flight were cancelled ours was 2 hours late. All other airlines managed to fly on schedule. When we talked to other passengers on the flight one can come to the conclusion that these extensive delays and cancellation of flights are go! Airlines business model. Considering the extra baggage fee - making the flight actually more expensive than a flight with a competitor the delays and the misinformation by ground staff I can neither recommend go! Airlines nor will I ever book a flight with this airline again.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","H Nabulsi","Jordan","2011-09-05","AMM-BEY on A320 BEY-AMM A321. AMM-BEY - Food and cabin okay flight attendants friendly and the service pleasant. BEY-AMM - Staff and food okay food consisted of 2 sandwiches crackers and juice.","","","Premium Economy","","7.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Akram El Dimerdash","Egypt","2011-08-12","CAI-BEY-CAI. Ground handling in Cairo and Beirut were extremely unprofessional. Flights left on time with average service.","","","Economy","","6.0","","","","","","","1.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Mohamed Basma","United Kingdom","2011-07-24","Flight BEY-LHR in Business Class. Check in quick and efficient at Beirut airport very good lounge at Beirut with lot of drinks and food. Flight on time efficient service but crew could be more smiley. I really enjoyed the flight and happy to know they will be joining skyteam next year as Air France and KLM are becoming less attractive.","","","Business Class","","9.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Thomas Schaefer","Germany","2014-06-25","LH 411 on June 10. Perfect Service especially during check-in for return flight from US because I arrived at airport only 35 minutes before departure. Airline personnel were able to manage a direct security check (bypassing the waiting line) a quick transfer to the gate and also the bag arrived on time with the flight.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ulrich Herber","Germany","2014-06-25","I flew to Washington with United and returned with Lufthansa. I am disappointed by the differences in service between Star Alliance members. Lufthansa was so much better than United. Everything: food friendliness of staff seats. Below ratings are based on Lufthansa flight only.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Yong","Australia","2014-07-31","Flew SYD-KUL-SYD. We have flown MH a few times over the years. Sadly service levels have declined. The disposable covers on the pillows looked like they haven't been changed in months. They are meant to be white but were actually yellow. My daughters tray was dirty and all staff could say was 'that's not our issue that's a cleaning issue so just complain when you get there'! Food was very average on both flights and much less food served than normal. My kids were very hungry. I do not recommend ordering children's meals. IFE was OK but could improve. Faulty headphones both flights. Seat did not recline on SYD/KUL flight. There were less cabin crew than usual and they were not very attentive. Definitely not on par with SQ or CX anymore. Only good thing were the seats which made for a comfortable flight.","","","Economy","","6.0","4.0","2.0","2.0","3.0","","","5.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Moran","","2014-07-31","BKK (Bangkok)2 to SYD (Sydney) via KUL (Kuala Lumpur). Travelled on a whim as the flights were so cheap. Used to travel on MH a lot 20 years ago and they used to be excellent. BKK to KUL on 737 had surly staff a tiny croissant and no coffee. IFE guide featured latest Hollywood releases but the system only had Bollywood movies. Seat was OK. Flight on time. KUL to SYD on A330 was only 30% capacity yet the service was still very slow and not very friendly. No drink rounds were offered. Food was reasonable but on the small side. Seat had plenty of room and many customers had 4 seats to lie on. SYD to KUL 100% full A330. Service was as good as the earlier virtually empty flight. Staff looked harried as if they had to meet a deadline yet they were so slow One flight attendant looked as if she were about to cry. Food again reasonable. KUL to BKK on 737. Faster service and friendly staff. With very good fares and a 30kg baggage allowance I will fly MH again But they fall short on this run compared to Qantas or Emirates.","","","Economy","","5.0","4.0","2.0","2.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Gavin Ong","Singapore","2014-07-31","SIN-KUL-NARITA (MH 610 MH 88). NARITA-KUL-SIN (MH 89 MH 607). I travelled solo for this return trip on 16 July and 26 July. Boarding was organized and smooth. Throughout my flights the cabin maintained cool conditions smelt great and it also helped that the seats were comfortable which allowed me to catch needful sleep especially on my red-eye flight in MH 88. I must commend the cabin crew on my flights as they were nothing less than professional and friendly ensuring I got what I wanted although I noticed that one had to ask for beverages and they don't do rounds along the aisle to check on passengers during off-service times. The food wasn't the best I have tasted inflight but that was fine with me - had the Nasi Lemak on MH 88 and seafood pasta on MH 89. I wouldn't hesitate to travel on Malaysia Airlines again!","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","Henry L Sosinski","United States","2013-04-18","We booked a non-stop on Go! between Kahului (OGG) and Lihue (LIH) as it provided the best travel times for our group. A couple of months after the initial booking we were contacted by Go! and advised that our flight had to be changed to a direct flight through Honolulu (HNL). The Go! agent advised that the flight would not change planes in HNL. On the date of our flight Go! was delayed in departing OGG. When we landed in HNL we were told to leave the plane by the flight attendant. When we got to the terminal there was no gate agent and the departure monitor showed that the second leg of our direct flight had left for LIH 30 minutes earlier. To make a long story short our non-stop turned direct had left us stranded and we lost a day of our vacation because of Go! We were compensated with overnight accommodations but the whole debacle has left us with a very bitter taste for any future travel on Go!","","","Economy","","2.0","3.0","2.0","0.0","0.0","","","2.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","Kalea Pacote","United States","2012-08-20","The cheaper prices are not worth it for the cancellations and horrible service. Our 6.30pm flight was delayed until 8.30pm then 9.40 then cancelled! We were not informed until all other airlines had departed for the night so we were stuck! They then took 1.5 hrs to book our hotel and shuttles we didn't get to our hotel until 11pm! Then for rebooking due to all the cancellations they were booked for 2 days forcing us to change airlines last minute. All in all it was a huge inconvenience and was handled horribly with no compassion for us miserable customers.","","","Economy","","2.0","","","","","","","1.0","0"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","Y Finkelstein","Israel","2011-05-18","I booked in advance a flight from Honolulu to Kawai Island (a round ticket). Upon check-in at the airport I realized that the ticket was issued - by a mistake of GO-Mukulele - for a different flight (from Honolulu to Hilo in the Big Island which I came from earlier). instead of apologizing for the mistake GO-Mukulele refused to refund me. They mocked my request to change the ticket for my requeSted destination. Later they agreed but fined me for ""changing the route"". However they did not enable me to take the next flight. I had to wait 6hrs in the gate and finally took the last flight (a night flight) to Kawai. In a like manner the newly released ticket for my journey back (Kawai-Honolulu) was for Monday afternoon flight - the least requested flight in which the airplane was near-empty.","","","Economy","","","","","","","","","1.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Karim S Moukaddem","Spain","2011-07-11","Geneva-Beirut. I could not fault this airline's efforts. They had to deal with an influx of connecting passengers from the US who did not have their seats assigned until prior to boarding yet dealt with it nicely. Onboard their was a wide smile welcome the service efficient (although some of the attendants could learn to smile) and the seats wide enough though in need of updating. The pilot spoke Arabic English and French and we were well informed throughout. I would be more than happy to fly them again especially because their Business Class fares were half those of it's competitors.","","","Business Class","","9.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Tom Besler","Czech Republic","2011-04-16","BEY-CDG in Economy. New A320 with comfortable seats and IFE. Food was very good. The only thing which I did not like is the absence of any info from the flight deck (e.g. turbulence areas).","","","Economy","","7.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Dave Houlihan","Saudi Arabia","2011-02-25","RUH-BEY-RUH Y Class. A330 flights on time interior of aircraft clean. Cabin crew well presented friendly and smiling answered call bells. Food very good drinks flowing when requested. Bags off in record time.","","","Economy","","9.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Sieding","United States","2014-06-23","LH 419 on 1 Jun 2014 from IAD to FRA. The flight was on time the announcements in German and English were clear and understandable. The Inflight Entertainment didn't respond very quick on fingerprints and some of the movies are not particularly new. I saw the same movie-titles on my flight with this airline 8 months ago. They served pasta or chicken for dinner - it's always the same. The bread they served was warm and tasted very well. The little snack for ""breakfast"" didn't knock my socks off. It was better in the past.","","","Economy","","9.0","5.0","5.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Florian","Germany","2014-06-23","LH 451. We sat exit row seats in the brand new 747-8. Lots of space entertainment system finally up to date with hi-res displays good selection etc. However lots and I mean lots of restroom traffic. LH went cheap and only installed 2 restrooms for middle section of eco class to cram in 2 more rows (however more legroom on this new plane). Ridiculous and therefor many people waiting in line in front of and around your seat at all times. I always bring my own food since LH and most airplane food in economy is inedible so can't comment on food.","","","Economy","","6.0","3.0","4.0","1.0","4.0","","","3.0","1"
"mokulele-airlines","/airline-reviews/mokulele-airlines","Mokulele Airlines customer review","Corey Miller","United States","2011-04-10","Run don't walk away from this airline! Their prices are usually less than Hawaiian - believe me it's not worth it. My family was set to take a simple flight from Oahu to the Big Island. Our flight was at 3:15pm. First it got pushed to 4:30 and then without warning they cancelled it. They didn't even offer another flight until the following day. Options? They would give me tickets for a flight the following day and put us up in a hotel. Meaning: some bedbug-ridden flophouse near an airport runway. In order to get to the Big Island the same day in the hope of still being able to utilize the condo we rented I quickly ran over to the Hawaiian Airlines terminal. At that time they only had one flight left that evening: a flight to Hilo - on the other side of the island. So I grabbed that flight changed my rental car from the Kona airport to Hilo and then had to retrieve my bags from Go and get them onto that flight. Hawaiian Airlines was great and everything went very smoothly. But then I had to retrieve a rental car in Hilo and drive over two hours to get to my condo. Like I said - what a mess. All for a simple 45 minute flight. So besides the pain and stress of rushing around it also cost me a lot of money.","","","Economy","","","","","","","","","1.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","K Baker","United States","2011-01-25","Athens to Beirut roundtrip. Both flights departed early and capacity was around fifty percent. Service was great on both flights. MEA staff even managed to retrieve luggage from 45 minute late connecting Continental flight leaving only 15 minutes to connect. Light snack and newspapers offered on both 1.5 hour flights.","","","Economy","","8.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Norman Mitchell","United Kingdom","2010-10-24","LHR-BEY A330-200 aircraft. On climb-out from LHR aircraft was struck by lightning which in itself was quite dramatic and clearly caused some discomfort to a number of passengers. However there was no announcement of reassurance from the flightdeck - in fact there were no announcements from the flight-deck during the entire flight. Mention needs to be made of the seating in Economy on this aircraft – the seat back does not recline as such; rather the seat cushion moves forward bringing down the seat back with it so that there is no intrusion into the space of the passenger behind although as the seat is reclined your own leg-room is reduced. The cabin crew were efficient but with the odd exception surly whilst the catering was certainly above average. Bombay Sapphire Gin in Economy! Lunch comprised Prawn Cocktail choice of Chicken or Salmon Dessert and Cheese all very well presented and tasty. Despite a late departure from LHR arrival at Beirut was on time and I was out of the airport within 15 mins of disembarking the aircraft. A good flight and great value – if only the cabin crew would smile and the flight-deck crew would communicate a good flight would become great.","","","Economy","","7.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Robert Redfern","United States","2014-06-18","I connected to LH at Frankfurt from a United flight originating at SFO. The arrival and departure at FRA both involved aircraft parked on remote pads and being ferried on stuffed buses to the terminal buildings where insufficient gate space apparently exists. As I was about to get stuffed onto a bus an imperious LH gate agent demanded I surrender the bag in which I carry my CPAP machine. She couldn't have cared less that I was told to keep close hold on it on all my travels and other airport staff have no problem treating it as carry-on. Furthermore there was plenty of bin and underseat space on the flight. Other than that nastiness the flight itself was fine and LH probably deserves its 4-star rating excepting for transfers at FRA.","","","Economy","","2.0","4.0","1.0","3.0","3.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Nima Barraci","Germany","2014-06-18","LH418 8 June FRA-IAD. I am very disappointed by the new flagship of Lufthansa or to be more precise of its Economy Class cabin. While the cabin itself is very comfortable from an environmental point of view - pressure humidity and noise - Lufthansa simply put uncomfortable seats into the great fuselage. They are too hard and there is not enough leg room. Even for an average 1.83m 79kg male sitting in these seats is a pain. The food is just below anything. One does not even need to compare it to the far better airline meals of Air Canada to come to this conclusion. Privileges for Lufthansa status customers are a joke. The Senator lounge in Dulles is more like a shoe box. Only the staff is making the difference as usual. Great staff on board and on ground is the single reason besides the direct connections why I still fly Lufthansa.","","","Economy","","3.0","1.0","4.0","3.0","4.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sarah King","United Kingdom","2014-07-25","LHR-KUL-Bali and return. Part on A380. My husband and I fly long haul regularly with close family living in Australia. This is the first time we have flown Malaysian and sadly will be the last. I was led to believe they were a good quality airline however the only positive I can say is the comfort of the seat with the fact they have a 34"" pitch. Everything else was either satisfactory or poor. The food compared to other airlines was awful and the service wasn't much better. There didn't appear to be enough cabin crew to do what they needed so when I dared to ask for another blanket because I'd spilt water on mine the stewardess was extremely rude to me stating she was too busy and I'd have to wait. When she did bring over she threw it at me and walked off! I don't expect to be treated like that when I had been nothing other than polite. It wasn't as if we had used the call button for anything else.","","","Economy","","2.0","4.0","1.0","2.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Fewster","Australia","2014-07-25","KL to Chennai. Paris Malaysia air staff had effectively through booked us from KL to Chennai. Very smooth transit and luggage transferred for us. KL to Chennai and return economy class. Very efficient service. Food average. Just OK. IFE didn't work on return trip. Happy enough with flight at the price.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","R van Wunnik","Netherlands","2010-10-10","Brussels-Beirut-Brussels. Even though seats do not recline it was a very comfortable flight. The food was tasty with a variety of drinks (free of charge). Onboard entertainment was up to date some of the movies you could select (each their own screens 6 english and 2 arabic movies available). The staff speak French and English and although they are not the friendliest in the business they do the job well. The only downside for me was that they were out of english newspapers by the time they reached my row.","","","Economy","","9.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Pat Hitchon","United States","2010-07-02","Beirut to Paris. The flight is scheduled to take off at 2 am from Beirut and once in the air I was hoping to get some sleep. Alas the seats do not recline. We had to endure a 4hr flight to Paris sitting upright. When I asked to stewardess why the seats are non-reclinable her answer was that the feature had led to arguments among passengers! I have heard many excuses and travelled a lot but this was new to me. To cram more seats passengers are made to suffer. There was also poor scrutiny to confirm seat belts were on. Passengers stood up before the plane came to a halt.","","","Economy","","","","","","","","","1.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","C Chouleur","France","2010-06-06","Beirut to Paris CDG in Business Class A330. Attentive and professional flight attendants. The seats are comfortable and the cabin is wide and feels airy . A welcome drink and after take off breakfast was served - excellent. The entertainment system is god and sufficient for this 4:30 flight. I was disappointed with the lack of an amenity kit.","","","Business Class","","8.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ld Pierre","United States","2014-06-18","LH451 on 11 June from LAX to FRA. As usual Lufthansa's service - staff food and entertainment - was excellent though it was a bit tough to get the touch screen to react. The economy seats on the new 747-800 however leave something to be desired. While the legroom is alright the seat is very narrow doesn't recline very much not very comfortable on a 10 hour flight.","","","Economy","","8.0","2.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Paddock","United States","2014-06-18","Had awful experience on Flight 428/429 from Charlotte NC to Munich Germany and back. Food and drink ran out before all passengers were served no effort was made to correct the problem. Very unresponsive flight attendants as well as purser. Would never recommend this airline.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Bertoni","Brazil","2014-06-16","GRU (Sao Paulo) - FRA (Frankfurt). Impressed with the new Boeing 747-8. Would expect it to be less noisy though. Not a single seat free all three classes were packed. I have to say that the new seat Lufthansa has chosen for this 748 is quite ok far better than the A340-600 one's. Cabin crew ok but a couple of members were everything but polite. Usual long-haul dinner choice (pasta or chicken) usual breakfast. Arrived in FRA 25 minutes before schedule. I keep saying Lufthansa and SWISS beat whatever European airline.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Tydeman","United Kingdom","2014-07-25","Flew Malaysian back from Bali to KL and then KL to London. Both flights good. Ground crew friendly. Food very good and air crew excellent apart from one rather surly chap who obviously thought my asking for my mid flight snack was a huge inconvenience for him! Both flights choc full despite all of the recent events. Seats terribly uncomfortable on the A380 and IFE too limited for an airline of this standard.","","","Economy","","7.0","2.0","5.0","5.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Loganathan","Australia","2014-07-25","I flew them in June. Unfortunately my travel experience was really bad. I say this mostly as the staff were unfriendly unapproachable and disdainful. The food/entertainment/seat etc were all pretty standard although I thought it might be better than average. The rudeness of the flight attendants was sadly on each of the 4 flights I took - Melbourne-KL-Manila and return. I asked for water and eyes were rolled I told them about the headphones not working and the lady argued with me. All staff appeared tired flustered and not happy to be there.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","3.0","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Robert Schuiling","Netherlands","2010-05-30","BEY-CDG A330 in Business Class. Staff nice but had no idea of safety etc. As it was a flight leaving at 0:00 I slept for some hours. When waking up I asked for breakfast which was the biggest laugh I ever had. I thought I was on candid camera. Imagine in Business Class a dry bread roll with 2 little slices of cheese and a cup of yoghurt. All in all an average Business Class flight seats okay staff okay food terrible!","","","Business Class","","6.0","","","","","","","1.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Dave Houlihan","Saudi Arabia","2010-05-28","RUH-BEY-RUH. Both flights on well maintained A330. On demand AVOD with good selection of movies but had seen them before on other airlines. Staff are one of the assets with MEA immaculate dress friendly smiling very efficient and good sense of humour. Food in Y class one of best I have had in a long time Full bar service offered with requests for refills within minutes. I had to change my flight on the return and was charges only 27 dollars with a no problem at all attitude. MEA are a good airline and are better than some of the four star airlines I have flown on.","","","Economy","","9.0","","","","","","","4.0","1"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","Roy Clogstoun","Saudi Arabia","2010-04-20","Riyadh-Beirut-Rome return. Generally service was good but quality of the food depended on where it was loaded. Quality of the food on the flight out of Rome was good but out of Beirut was mediocre. On the way to Rome A319 used somewhat tired and shabby. On the way back A330 in pristine condition. IFE better on A330 but still a very limited range of entertainment. Because we had to change our flight dates (result of delay in getting back to Rome) MEA charged us an additional US$ 340 on our tickets. Reasonable in the circumstances but no account taken for ""acts of God"".","","","Economy","","7.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Bayes","United Kingdom","2014-06-16","My wife and I booked a return ticket leaving Heathrow to Caracas Venezuela via Frankfurt. The final part of our journey was an internal flight to Barcelona Venezuela where we had planned to visit family. This part of the journey was without incident the return flight was a nightmare. We were due to leave Caracas on May 2013. We started our journey very early leaving to take internal flights from Barcelona to Caracas. Upon presenting ourselves at check in we were informed that our tickets had been accidentally canceled and that it was an internal error of the airline and would be corrected. Another person was called to the desk from the 1st class check in who said that the flights had been cancelled and that we could not travel as a refund had been issued. No explanation was offered and no one knew on whose authority our tickets had been cancelled. We were told the only way we could travel that day was to buy another ticket for nearly £3.000 money which we didn't have available at the end of our holiday. The desk attendants refused to help us in any other way.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Calcan Gabriela","Romania","2014-06-16","I traveled on the LH431 flight as a return trip from the US. Considering my initial flight was ok I was quite dissatisfied with LH431. It didn't leave on time (at least 30 minutes of lateness) the food was less varied and less tasty there were malfunctions at the entertainment service and the wi-fi network was out of order. The staff were friendly and well-prepared as usual. I will travel again with Lufthansa.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"moldavian-airlines","/airline-reviews/moldavian-airlines","Moldavian Airlines customer review","Victor Neagu","Moldova","2010-04-02","Chisinau-Budapest round-trip. Both departures on time. Served breakfast on the way out and lunch inbound. Luggage transfer handled efficiently despite relatively short connection time in Budapest. SAAB 2000 plane offers plenty of legroom and is not so noisy compared to other prop planes. Friendly FA's and my favourite option for flights from Moldova to Europe.","","","Economy","","9.0","","","","","","","4.0","1"
"moldavian-airlines","/airline-reviews/moldavian-airlines","Moldavian Airlines customer review","Christopher Adam","","2009-07-14","Budapest - Chisinau return. Flight attendants served a hot dinner on this flight and offered Moldavian wine and soft drinks. Ticket certainly a little expensive (€270) but this is due to the lack of competition. Saab aircraft was comfortable despite its small size there was plenty of legroom as well as a single seat configuration on one side of the aisle which was ideal for those travelling alone.","","","","","9.0","","","","","","","","0"
"mea-middle-east-airlines","/airline-reviews/mea-middle-east-airlines","Middle East Airlines customer review","G Misioch","Cyprus","2010-04-12","BEY-LCA. Check-in in Beirut efficient and friendly. Food consisted only of snack and a soft drink - but only a 35 minute flight there is hardly time for more. Prices could be a bit lower especially on short haul routes.","","","Economy","","7.0","","","","","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","James Wallace","United States","2014-06-13","Munich to Chicago in Economy on an Airbus A340-600. Fasten seatbelt sign turned off five minutes after take-off and not put back on until 30 minutes before landing. Hot towels provided before lunch and after snack. Real tableware used with the lunch not plastic. Free alcohol provided before lunch wine with dinner and two choices of after dinner drinks provided. Five economy toilets were provided in the basement of the plane which was a nice stretch and avoided bad smells in the cabin. Cabin crew were professional and friendly. The seats are very tight luckily the seat next to me was empty. However the flight was nearly full.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gerwin Arthur","Poland","2014-06-13","LH431. Service and food was good. I travelled with my wife and it was good that we could book two separate seats at the back of the plane so other passengers would not disturb us during the sleeping period.","","","Economy","","7.0","3.0","5.0","5.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Ellis","Australia","2014-07-17","PER-KUL-AMS. Another great flight on Malaysian. Service great food good so glad they now give you mattresses for a better sleep. Only complaint - the IFE needs to be improved but who really remembers what they have watched.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Scholfield","United Kingdom","2014-07-17","KUL-DPS 737. DPS-KUL 777. Very odd seat layout on the 777 2x5x2 which I've never seen before. Sandwiches looked revolting both ways didn't even unwrap them. Rudest stewardesses I've ever seen surly abrupt and when the people opposite me requested blankets they were practically thrown at them. I can only assume their long haul product is in a different league.","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","3.0","0"
"moldavian-airlines","/airline-reviews/moldavian-airlines","Moldavian Airlines customer review","Victor Neagu","","2009-03-10","KIV-BUD-KIV early February. The plane was a SAAB 2000 both ways. It is a bit old and noisy especially during take-off but once at cruising altitude turned out to be a nice ride. Check- in efficient and departure/arrival on time. The service on this 1.5 hour flight consists of a light breakfast in the morning and a hot meal for afternoon and evening flights. All in all a pleasant experience. Check-in quick and the same could be said about baggage delivery at both ends. Would fly this airline again which is the only direct option to Budapest.","","","","","8.0","","","","","","","","0"
"moldavian-airlines","/airline-reviews/moldavian-airlines","Moldavian Airlines customer review","Tim Partlett","","2009-01-14","Budapest-Venice Marco Polo. Malev put me on this Moldavian Airlines flight without warning of a code share. Proved to be a fairly pleasant flight in the end. Food consisted of a chocolate bar and a glass of Hungarian red wine. On the way back the flight was a little late arriving and they clearly rushed everyone on without having time to clean up. The connection between Malev and Moldavian airlines is confusing. The pilot thanked us for flying with Malev but the stewardesses were in Moldavian uniforms and the plane was clearly Moldavian.","","","","","7.0","","","","","","","","0"
"moldavian-airlines","/airline-reviews/moldavian-airlines","Moldavian Airlines customer review","Bjark Ólafsson","","2006-11-20","I have so far fly 3 times with Moldavian Airlines in Saab 3000 airplanes. I have always bought tickets through Malev Hungarian airlines and fly fro Copenhagen-Chisinau Moldova through Budapest. Airplanes are OK seats good and space similar to what I am used to with other airlines. Service was excellent and staff on board very nice and take good care of everyone on board even take there time to make you feel good. Both times I fly from Moldova was early in morning and then I got bread with ham cheese and paprika (red pepper) yogurt and chocolate biscuit but when I fly to Moldova in evening fly I got very good chicken meal and I could have many different drinks for free. I took good Moldavian red wine.","","","","","","","","","","","","","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Niewel Manuela","Germany","2014-06-13","LH431 ORD-FRA 3/6/14. Aircraft and flight were excellent however the cabin crew were not satisfactory. Service was quite slow and at the same time quite hectic crew were a bit unfriendly did not come back after a request when I went into the galley they at first ignored me talking to each other. On the flight to Chicago this was completely different LH430 30/5/14.","","","Business Class","","8.0","5.0","2.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tegelkamp Doris","Germany","2014-06-12","LH 430 7/6/14. As usual cabins were very clean tidy and everything was in extremely good condition. Service as usual very good attentive and friendly. The vegetarian meal was also very good same for the beverages. Considering we were in economy class even the wine was good. The snack prior to landing is not tasting good and of low quality. A simple sandwich with cheese or a soup (pumpkin tomato) would be better and taste better.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Georg Konstanznig","United States","2014-06-12","June 8th - flight LH450 from Frankfurt to Los Angeles. After take-off when the aircraft was at cruising altitude I needed to visit the bathroom. The flight attendant advised me in a very rude way to get back to my seat. We asked for wine during the flight and were advised to wait for the next service. LH crew usually walks through the aircraft with water etc. This crew did not. The food they served was not good. Overall LH450 flight on Sunday June 8th was the worst experience I have had with Lufthansa.","","","Premium Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Kevin Ford","Australia","2014-07-17","KUL to SYD on 777 Economy. I used to travel with MAS regularly and it was on a par with Singapore Airlines. Not anymore. The cost-cutting is palpable. No pre-dinner drinks. Only one cabin crew on each trolley. meaning it took forever to serve meals. Alternative meal ran out well before back of the plane (no choice for me). A simple chicken pastry for breakfast rather than a full hot meal. And the movie selection was dated with mainly B-grade or older films. I hope this once-great airline can trade back to profitability and restore its cabin service to something of which it can be proud. At least they still maintain a decent 34"" seat pitch.","","","Economy","","4.0","3.0","3.0","1.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mike Barrett","New Zealand","2014-07-17","Flew economy from Auckland to KL and then onto London on 20 June returned on 9/10 July. The 777-200s on the AKL to KL leg are in poor condition. Seat covers were worn carpets dirty and stained tray was cracked and the LCD monitors had a poor picture quality. Cabin staff were quite terse with passengers and a few did not have a good command of English. I asked for a dark rum and coke. The stewardess started pouring a bacardi and lemonade. Advised her twice it was the wrong drink but she ignored me. Passenger next to me asked for a can of lager and had to repeat himself three times before I pointed to a can of beer. Food was barely edible with undercooked chicken and stale rolls. KL to LHR leg on the new A380's was better. Planes are new and staff made an effort to be friendly. food was OK but only 3 drinks offered on a 13 hour flight. passengers were constantly asking cabin crew for water to stop dehydration. Check in staff at AKL was rather chaotic and some leadership is required to deal with passengers with excess luggage who were constantly holding up the queue. Disappointed that passengers relatives were wandering in and out of supposedly off limits check in area. Check in staff at London were terse and did not greet me with a hello or thank you. Only positives were cheap fares and planes all left on time. Sad to see a once top airline declining so badly.","","","Economy","","3.0","2.0","1.0","1.0","3.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F H Koehler","Germany","2014-06-10","I flew from TXL to MUC with LH. As 4U operates almost all flights from TXL nowadays - having a LCC service - I am always glad to get on a LH flight. The flight was very early in the morning with no delay and very quick check-in at TXL. The service - even if decreased over the years - was including snack and drinks not worth complaining. Good things at LH are the seat comfort being better then with the usual LCC at SXF e.g. and a very good choice of newspapers. As for a rather short flight I really enjoyed the flight and prefer it over other airlines.","","","Economy","","9.0","4.0","3.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jeff Michel","Switzerland","2014-06-10","ZRH-FRA-GOT. No problems with the flights (although first one a bit delayed). Staff attentive and efficient and planes clean and neat. The sandwich they serve is Economy for the flight is Mozzarella Egg Plant and Aubergine! What on earth makes them think that this is a good combination and why not just serve a cheese sandwich? Judging by the amount of them left by passengers this is a common view point. Overall very good service but trying a little too hard to make a basic sandwich snack into something almost inedible.","","","Economy","","10.0","4.0","5.0","1.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Carlson","United States","2014-06-10","JFK-MUC. Always a pleasant flight on Lufthansa. However I thought the seats seemed narrower then on previous flights. Not as much seating room. Food was also not as good as usual. Breakfast was kind of chintzy. Or maybe I just don't like muffins for breakfast. Also not as many movies or TV shows to choose from.","","","Economy","","8.0","2.0","5.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Trevor Porter","Australia","2014-07-17","We flew ADL-KUL-IST then CDG-KUL-ADL and we found MH to be very good. All flights were on time and the staff were very attentive coming around with drinks virtually every hour. The food served was quite good although the infamous MH chicken or mushroom roll was served on 2 legs and was just average. The aircraft's were all clean and modern so really no complaints at all.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Andjani Rasya","Indonesia","2014-07-17","Flew CGK-KUL vv. Quite disappointed with MH meals nowadays. In CGK-KUL crew offered fish or chicken and I chose fish which taste so-so and it came with mori biscuit. No chocolate or a cup of water like they used to give. In KUL-CGK it was even worse only a cold tuna sandwich which tasted horrible and orange pudding. But IFE was good crew were attentive and cheerful and got sky interior on both sectors but I expected more for the meal.","","","Economy","","6.0","4.0","4.0","1.0","4.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Bradesko Marjan","Slovenia","2014-06-10","June 1 LH 440 FRA-IAH: Seat 87C - not able to exit any video (touchscreen) had to use the console all over again to restart. Inbound: June 5 LH 431 ORD-FRA Seat 45C. Technically superb mainly on-time unfortunately I had problems with entertainment system on the outbound flight and was unable to recline the seat on the inbound flight - severely impacting my comfort.","","","Economy","","8.0","2.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Buettner Thomas","Germany","2014-06-10","Flight LH 408 from Dusseldorf to Newark on April 26th and from Chicago to Dusseldorf on May 10th 2014. Both Planes had the same 2-4-2 Seating in Economy Class and are equipped with the new RAVE IFE-System. Seat Pitch is 32 inch and width 17.5 inch which is ok for ""midsized"" Travelers. Tray table is fixed in the frame of the seat so it doES not shake if the Person in front is moving. Wide selection of Movies (up to date or older) Music or other Inflight Entertainment. Beverage Service frequently (also during the night flight back to Dusseldorf) first served approx. 20 minutes after take off. Lunch was the typical ""Chicken or Pasta"" my choice was Chicken which was a Curry Chicken and quite good. Flight Attendants were all nice and offered a solicitous service. Breakfast on the flight back was a little bit ""well arranged"" could be served a little bit more. Anyway it was a quite comfortable trip in economy class.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Henk Huurnink","New Zealand","2014-07-13","Flew twice on the Auckland-Kuala Lumpur leg and vice versa a few weeks later on their Boeing 777. The trips were on-time and their cabin crew was very efficient. Food was excellent however the in-flight entertainment could use and upgrade to a newer model. Seat was fine 2-5-2 layout worked well. All in all I enjoyed the trip and I would use them again.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Metz Ulrich","Germany","2014-06-09","Check-in ok flight was ok but 40 minutes late. Service was friendly. The flight information did not work at all on any screens. I would have expected to get more spoken information during the flight. General: The reduced crediting of miles by booking class is not customer friendly at all. Special upgrade programs: I never succeeded in getting an upgrade to business class with miles online typically a message appears: Not available no matter when.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Mayr","Austria","2014-06-08","MUC-BRU on A319 and E195 flight from Munich was very comfortable as the leg space was very good. Flight was on time and the friendly cabin crew served a tasty sandwich and full bar service. Return flight on E195 was one hour late due to late income of the aircraft. I was always a big fan of the Embraer plane but this time I was very disappointed. The seats are cramped and not at all comfortable. Cabin crew again was very friendly. Lufthansa is a very good and reliable airline in my opinion.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Tydeman","United Kingdom","2014-07-10","A good flight from LHR to KL on the upper deck of an A380. Bit of a mix-up over a bottle of champagne my sister had bought from the airline for us as when it arrived it was in a sealed bag with some other passengers' names on it. Catering very good lots of drinks runs. In flight entertainment far too limited in choice for an airline with such a good reputation. Crew excellent. Seats no more comfortable than any other aircraft or airline despite my being led to believe the A380 is better.","","","Economy","","7.0","3.0","5.0","5.0","2.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Fewster","Australia","2014-07-08","Flew Paris to KL on A380 business class July 6 2014. Wonderful flight. Check in smooth. Flight ultra smooth and quiet. First time I have ever had a good nights sleep on any plane. Enjoyed dinner and breakfast. Tasty fresh plentiful and interesting. Wine of very good quality and generous with top ups and further requests during the flight. Staff knew us by name friendly prompt and helpful. Entertainment system brilliant once you got the hang of operating it. Again staff were very helpful with this. Only gripe (and this was very minor I could have done with a wider choice of films to my taste but I suspect that most travellers would have been happy with the choice. The toilets were spotless and bigger than many in the apartment we had in Paris definitely the most spacious I have seen on a plane.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Horner","New Zealand","2014-07-06","SIN-KUL (737-800) and KUL-AKL (777-200). As a One World Sapphire card holder I was entitled to use the MH Lounges in SIN and KUL. Both were dated and featured a limited selection of refreshments. Similarly both aircraft cabins were tired and filthy - scuffed walls carpets littered with crumbs torn seat covers etc. IFE was ancient and featured only a limited selection of older movies. Two hot meals were served and to be fair they were decent for Economy. However the crew did not offer refreshments in between meals not even water. Indeed both sets of crew I encountered were distant sullen & at times downright rude. Prospective customers should be aware that MH is far from a 5 star airline these days. In fact I would rank it towards the lower end of 3 star carriers. Would only consider MH again if the airfare was exceptionally cheap.","","","Economy","","3.0","2.0","1.0","3.0","1.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tommy Desmet","Belgium","2014-06-05","MUC-BRU in June 2014. Flight was delayed with about 15 minutes due to late arrival from WAW. Cabin clean and comfortable on this Embraer 195 jet. Excellent crew again drinks and tasty sandwiches were offered on this short flight with a smile. To be recommended!","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jonathan Turner","Germany","2014-06-05","I was lucky to receive a complementary upgrade to business Class for my flight FRA-LAX. As usual in Lufthansa Business Class the service was excellent personnel always polite and attentive. The inflight entertainment was of best quality in terms of hardware but fell behind competitors in breadth of offering where eg Singapore even in economy has at least 5 times the amount. Lufthansa's service is more conservative than eg Virgin which suits my personal tastes more. I paid for a flexible economy class ticket for the trip FRA-LAX returning JFK-FRA which was in my view expensive but LH was the only carrier able to offer non-stop on both legs - so LH scores again over competitors in this case on global reach. In the past I have been a regular international flyer with LH having had Senator status for at least 10 yr. However this has lapsed and I have recently been travelling mostly as an economy passenger. Accordingly I cannot accurately compare the current standard of LH business with many other competitors with the exception of Singapore and Emirates who unfortunately offer better seat comfort and entertainment. The aircraft on LH450 was a 747-8 which offered less seat breadth in the reclining position than the A380s of Singapore and Emirates.","","","Business Class","","10.0","3.0","5.0","3.0","3.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tapani Utunen","Finland","2014-07-03","HEL-FRA-KUL-SIN on 27th July on E90 (code-share with Flybe Nordic) B777 and B738. All flights were perfectly on time and the cabin crew was absolutely outstanding on the FRA-KUL leg that was half-empty. The B777 was not the newest on the market but the generous 34-inch seat pitch as well as the outstanding service given by a very experienced MH cabin crew made the trip enjoyable. It was great to have a relaxed pre-lunch cocktail service just like in the old days a tasty hot lunch mid-flight sky snack as well as a full hot breakfast before landing at KUL with regular water rounds in the cabin during the night. MH still manages to give a five-star economy experience and we think it wasn't merely good luck. Keep up the great work!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Kuhan Kandiah","Malaysia","2014-06-30","KUL to DPS and vice versa were operated by a B772. Although the C class felt outdated the seats and the entire cabin was impeccable. Crew were friendly and extremely polite. Lounge at KUL is spacious and peaceful. More can be done to improve the premium classes and it's offerings. Professional crew and hats off to the entire crew on this flight for continuously smiling. The quality of the catering on MH has gone down and a lot is left to be desired.","","","Business Class","","9.0","4.0","5.0","2.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Spyridon Tzamtzis","Greece","2014-06-05","LH 475 31 May 2014 from Munich Germany to Vancouver Canada. The airplane interior of this Airbus A330 is modern and the entertainment system significantly improved comparing to the one fitted in most of the long haul airplanes of the company. Probably they start updating the outdated entertainment system used for in the last 5 years which was famous for its poor performance poor quality of video instability of system and small number of choices when it comes to movies and music. The food is good in terms of quality and quantity. The stewardesses are friendly and make you feel comfortable. The seats in economy class are narrow offering limited inclination of the back. Very uncomfortable definitely below average comparing to other big players like Qatar Emirates Singapore Turkish. Finally as always Lufthansa arrived on time.","","","Economy","","8.0","1.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Simeone Enrique","Belgium","2014-06-04","IST-FRA-EZE-SAO-FRA-TLV Fra Tlv &st class on European legs ISt Fra and Fra TLV very average business class tatty seats and not such a good check in both ground and board staff ""don't give a damn attitude"" 1st class to EZE and from Sao to Fra brilliant both 747 400 and 747 800 even better layout Both lay outs are great. Good service even for a full cabin. 8 pax total anyway. will try them again. will recommend only 1st class their C class much to be desired. Problem with bags in all stopovers terrible handling service even for 1class pax. This must be improved.","","","First Class","","5.0","5.0","5.0","3.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Alyson Hunter","United Kingdom","2015-07-20","I booked my holiday last year and had the option of 2 flight times, 7am or 2.30pm, I wanted to go at 7am so chose this flight which bumped up the price quite considerably, a few months later Monarch cancelled this flight and put us on the 2.30pm flight, all they would refund me was £20 per person, a mere fraction of the difference paid to have the earlier flight. The week before flying, I had no confirmation of the priority check in I had booked online, it took several phone calls up until the day I was due to fly to sort this out. The flight was a bit late boarding but nothing major, I had pre-booked inflight meals, 2 adult and 2 child meals, they had us down for 4 adult meals and had no extra child meals to offer us, my children are fussy and the creamy chicken adult meal was no good to them, they were upset as they were excited to get their pasta and meatballs, the attitude of the cabin crew was not great, they eventually found a pasta dish but the children had to half it and they got about 6 pasta twists each, I ended up having to buy them additional food on board. The seats were too thin and uncomfortable after a couple of hours. The flight home was fantastic, couldn't have been a nicer experience, fantastic cabin crew, arrived back early.","A330","FamilyLeisure","Economy","Manchester to Tenerife","5.0","1.0","3.0","1.0","","2.0","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Zulkhairul Naim","Malaysia","2014-06-20","Kuala Lumpur to Kota Kinabalu. The positive point is only punctual operation. I was disappointed with the business class product. I don't understand the concept of using old 738 with no IFE. What do you expect passengers will do with no IFE on a 2.5 hr flight. The seat was fairly uncomfortable. The biggest let down was the food the food served in business class was awful. Stewardess courteous but not attentive nor particular warm and friendly.","","","Business Class","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mohd Mahadi","United Kingdom","2014-06-20","Took a return flight from Heathrow to Kuala Lumpur a few weeks ago. Had a really great inflight experience. The flight attendants were extremely friendly and helpful. However the inflight entertainment might require some improvements. Some of the movies that being classified as ""latest"" movies were apparently not. But still great movies. All in all still looking forward to have MAS for my future trip.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Wood","Australia","2014-06-20","Flew to Vietnam via KL for the first time with two kids aged 7 and 9. Ancient plane so squashed even the blankets in plastic and the cushions provided felt dirty and cheap. Crew gave nothing to the kids. Entertainment system barely works if you can work out how to get it out of its case. Food is terrible. Nothing kids would eat no snack options like biscuits or cheese and crackers. Nothing I would eat! Why would you offer a curry at 7 in the morning on a flight to Melbourne full of Westerners. No alternative options were provided. We flew at night so everyone could sleep but they kept waking us turning lights on serving food pushing seats up when it's the middle of the night. Flight attendants nothing like on the ads that's for sure! Would never fly them again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tom McIntosh","United States","2014-06-04","We flew LH 437 ORD to DUS on May 15th followed by LH 2706 DUS to HAM. The planes were nice the seats quite comfortable the food on Flight 437 decent and the flight attendants pleasant. We would fly Lufthansa again for sure.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Thumm","United States","2014-06-04","I had my last flight with Lufthansa on LH430 from Frankfurt/Germany to Chicago on 05/31/14. We had a new 747-800 which was really nice! Also came with some reasonable space for the legs in Economy (I am 189cm tall) however all the seats in new airplanes today look good but completely lack lumber support. Very good and friendly service! Good food and no additional charges did apply for a glass of wine! Keep that up Lufthansa! Also very clean and friendly looking airplane. And finally many choices for the entertainment program (movies) - very good! However I will never understand why Lufthansa does not enable the program once passengers are boarding and leaves it running until at the arrival gate. Most people use their own headphones anyway.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Marre Rodrigo","Chile","2014-06-04","I have made at least 8 business class segments in long haul flights in Lufthansa in the last 12 months and can certainly say that the service is poor. The 747-400 that I flew from Buenos Aires to Frankfurt and Frankfurt to Tokyo are old the business class is in bad shape the seats are uncomfortable and have the most uncomfortable inclination. The entertainment system is outdated and limited. Catering is at economy class level. Service is no better especially on the flights to Buenos Aires flight attendants appear tired uninterested in helping and some just plain rude. Service is slightly better on the flight I took to Tokyo and Hong Kong to Munich which makes me wonder if the Latin American market is just less interesting for this carrier. In any event the crew attitude appears in general as ""just do not bother me"" never a reply to the call button. I am a frequent business flyer and definitely regret to have chosen this airline and will avoid using this service again if I can. One final comment headphones are attached to the seats and on two flights I had to take the headphones covers that had been left from a previous passenger in order to put the new ones provided to me that is definitely not good service and not a good hygiene standard.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Cass Casson","United Kingdom","2015-07-10","Flight out was on time, return slightly delayed due to aborted landing on a windy day in Funchal. At least Monarch got the plane on the ground, on the same day EasyJet and SAS failed and returned to their home bases. Cabin crew out and in bound very good. Seats were fine for 3.5 hour flight, might be slightly less so on a longer flight, as Monarch have ceased long haul not a problem. However we did pay for extra legroom. Good flight deck info both ways. One slight niggle, ordered meal online both ways (very tasty for an aircraft meal). Sitting in Row 10 finished the meal before the drinks trolley arrived. Maybe you could order drinks online too and get served at same time. As an airline would rate them higher than other UK located budget airlines.","A321","Couple Leisure","Economy","Gatwick to Funchal","9.0","4.0","5.0","5.0","","4.0","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Andrew Knowles","United Kingdom","2015-07-07","On time, lovely flight and crew very friendly on flight to Alicante on 20th June.  Well done Monarch on your excellent service which started at check in through to our arrival in Spain. We were part of a group of 17 and they made the whole journey a breeze.","A321","FamilyLeisure","Economy","Manchester to Alicante","10.0","4.0","5.0","5.0","","5.0","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Boehm","Australia","2014-06-20","MH 3123 MIRI - BKI via Labuan. Boarding was easy. Seat comfortable. There was ample reading material. Snack was the packaged peanuts and juice. Staff were very efficient Amazing they could do so much on so short a flight after a short stop in Labuan a meal was served before landing on time in Kota Kinabalu Airport.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Boehm","Australia","2014-06-20","MH1143 June 8 2014 PEN-KLIA. Boarding was easy. The seat was comfortable. Snack was peanuts. Juice was offered. The staff were excellent.","","","Economy","","7.0","5.0","5.0","3.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Boehm","Australia","2014-06-20","MH 121 BKI-PER June 11 2014. Boarding was easy. Seat comfortable. The food was awful. Those peanuts again. My worst ever on MH. I wasn't expecting that. Must have been the chefs day off. The cabin staff were excellent. Entertainment was ample.","","","Economy","","6.0","5.0","5.0","1.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Carla Conti Baker","Italy","2014-06-04","Flying with Lufthansa is always a positive experience to me: reliable punctual efficient. I recently flew from Frankfurt to Los Angeles flight 450 Economy class and on my return flight LH 453 from Los Angeles to Munich I was able to upgrade to Business class by using my Miles and More account. Compared to the Economy class the Business class seats are very comfortable allowing to stretch completely and have a nice rest so that the flight time seems to be much shorter. Also the connecting flights to Verona Italy with Air Dolomiti were perfectly on time. I only wish that the fares to fly in Business class were not so pricy i.e. more affordable then I would book all my travels with Lufthansa in Business class.","","","Economy","","8.0","2.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Dominik Löber","Germany","2014-06-03","I was flying from Washington DC to Frankfurt on Sunday May 25 with Flight LH 419. Good Seats Food was terrible Service was not good (I was not greeted by the purser as a Senator & Star Alliance Gold Member) Inflight entertainment very outdated (small screens).","","","Economy","","5.0","5.0","2.0","1.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Baumgartner","Austria","2014-06-02","I flew on May 26th 2014 with LH 415 from Washington Dulles to Munich. Stewardesses were very friendly and also flexible to help me to change my seat after boarding. Meals were ok but not as good as on Austrian Airline flights.","","","Economy","","9.0","2.0","5.0","3.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Janet Hanlon","United Kingdom","2015-07-06","We checked in at Alicante on the 30th June to be told our flight (plane) had changed due to unforseen circumstances, and would be given complimantry food and hot drinks. Whilst we found this not to be a problem (at the time, when we got on the plane it was a different matter, the space between each seat was tiny and we were put in seats 33 with my disabled sister, special needs daughter and elderly father. Trying to eat our food was a nightmare. I then asked for cold drinks (which I was more than happy to pay for) but was told there were no cold drinks available and was offered lukewarm water. ","","FamilyLeisure","Economy","Alicante to Manchester","1.0","1.0","1.0","1.0","","3.0","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Richard Knott","United Kingdom","2015-07-06","Regular users of Monarch. Outbound, good service by cabin crew and kept well informed by flight deck. 'Old Seats'. comfortable. Inbound very much the same, but the 'New Seats', not at all comfy. yes extra leg room, but actual comfort more important. As usual booed in flight meals both ways, and this summers meals are first class. Excellent Chicken dish on outbound, and really superb braised Beef dish on inbound, both meals with cheese and biscuits and dessert and hot drink. Excellent value for money. ","A321","Couple Leisure","Economy","BHX to ACE","9.0","3.0","4.0","5.0","","3.0","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Boehm","Australia","2014-06-20","MH 2594 KLIA - MIRI . The flight left late owing to late arrival of previous flight. Boarding was easy. Seat comfortable. Food included peanuts and a delicious roti and curry. Choice of drinks. Staff very good. Entertainment was great.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Vig Mahalingam","United Kingdom","2014-06-18","Flew from London to KL (A380) on 23rd May. Crew were excellent and friendly as usual. Good food and inflight movies. Overall a great experience. The flight cost was rather steep paid circa £900 for economy. You could fly cheaper via SIA or via Emirates - although MH was direct. I frequently use Malaysian airlines but have never been upgraded and I wonder if they should start doing so especially when the flights are not full.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Ziegahn","United States","2014-06-02","May 26 2014 LH 431. Good service and food. Nice inflight entertainment with seatback video screens. Not overly impressed with frequent flyer program - having to pay more in taxes for free flights than with other airlines. The seats on this flight had adequate legroom but were narrower and lacked the softness of older aircraft's.","","","Economy","","8.0","2.0","4.0","4.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Marte","United States","2014-06-02","Flew yesterday from Munich to LAX. Seats arranged in bulkhead 8 months ago only to find agent and Seatguru were wrong (6ft long legged female). We kept getting delivered special meals which we hadn't ordered nearing identical each time which were just as bad as the regular meals zero air-con in our section very grumpy attendants many people in our section asked about the air-con but nothing was done. If you stood near the galleys to get some air you were greeted with nasty attendants wanting to know why were we up. Very odd customer service.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jochen Ottersbach","Germany","2014-06-02","Flight LH 431 on 05/26 ORD - FRA we flew first class on the new 747-8. New seats are comfortable. service was what you should expect in first class and food was good. Purserette only briefly greeted the paxs and never was seen again even after the flight had landed in FRA. Her English was terrible.","","","First Class","","7.0","5.0","4.0","4.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Patrick Waller","United Kingdom","2015-07-06","Surly check in staff who turned slow service in to an art form, ripped off to the tune of 50 euros for 0.9kg over weight cabin bag (not offered the opportunity to remove some fruit etc), late boarding with no information from said surly ground staff, cabin crew who seemed to think they were doing us poor hapless passengers a favour by deigning to serve us. I'll spend the extra hundred quid next time and go with a proper airline.","Airbus 320","Solo Leisure","Economy","Rome to London","1.0","1.0","1.0","","","1.0","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Keith Smith ","United Kingdom","2015-07-05","Travelled from Manchester to Faro on the 30th June and returned on 5th July. Check in went smoothly-clerk was pleasant and efficient. Slight delay on the outbound due to a nervous passenger being offloaded. Once under way the cabin crew offered a high standard of service. Flight crew kept us informed and kept passengers up to date. Did not buy any food etc so can't comment on this section. No inflight entertainment but not a problem for 2.5 hour flight. Seats were the older type so were comfortable. Return flight left Faro late due to amount of flights but we landed 20 mins late. Cabin crew very nice. Short wait for luggage on return at Manchester.","A321","Couple Leisure","Economy","Manchester to Faro","8.0","4.0","5.0","","","4.0","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Beevor","United Kingdom","2015-06-12","I booked a flight to Skiathos with Monarch Airlines. It was not until my booking was confirmed (and therefore could not be cancelled) that it became apparent this was not a monarch aircraft, but a Lithuanian carrier called SMALL PLANET. Not content with the misleading information, the flight time (originally 0630 from Gatwick was
changed firstly to a flight 5 hours later and then changed again less than 24 hors before the flight by a further 3 hours! The moral is to exercise caution and try to book a flight with a professional airline for the scheduled take off time.","","Solo Leisure","Economy","","1.0","1.0","2.0","","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Alex","Malaysia","2014-06-16","Kuala Lumpur to Brisbane. New Airbus A330-300. Check in was fast and flawless. Very good information about the flight status before boarding. Boarding was greeted well. Flight attendants looks slightly old but alert. Legroom was good. The multimedia interface was excellent with wide variety of shows and movies. Food was good and filling. Very quiet flight even with many people. I would recommend this airlines for an enjoyable flight.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Vince","Australia","2014-06-10","MEL-KUL on A330. The seat was hard and not very comfy to sit for a longer period. Poor selection on IFE service was decent and food was ok. Nothing really stands out just your average decent airlines. Something for sure that it is not up to the standard of a 5-star airline like others. the service food and IFE on MH is noticeably inferior compared to other legacy airlines i.e. Singapore and Cathay.","","","Economy","","6.0","2.0","4.0","3.0","2.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","May Lee","Singapore","2014-06-10","KL- Hong Kong June 1 2014. Decent flight food fine service great inflight entertainment a big let down (movies and inflight mag).","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","W Pierson","United States","2014-06-02","LH458 MUC to SFO A340-600. Business class without the new seats actually a rather inferior product and the new seating needs to be much better. Mediocre food with a veal dish for the first meal that consisted of two bites of dry overcooked meat. The meal before landing consisted of curry wurst and a small salad. Really German food is great but curry wurst as the featured food on a $5000 round-trip ticket? Service was sufficiently warm and efficient. In sum Lufthansa will reliably get you from point to point (as long as the pilots are not on strike) but it's really an inferior product (a recent Delta business class flight from ATL to Madrid was far superior in every way e.g. food comfort service).","","","Business Class","","4.0","2.0","4.0","2.0","3.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Multanowska Agnieszka","Poland","2014-05-29","LH414 MUC-IAD on May 26. Airbus A330 with quite comfortable seats in economy class. On board service providing variety of food very good choice of beverages. Overall service of good quality. Staff friendly and helpful to passengers. Somehow limited entertainment choice.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Martin","Austria","2014-05-29","LH 424 Munich - Boston. The Lufthansa Economy product provides mostly ok standards. Current economy seats are nearly the same (bad) experience as for every airline. Preferred check-in and Lounge due to Airline status do make the pre-flight procedures a good experience. For this particular flight crew were very attentive serving additional drinks throughout the flight. The inflight entertainment system could use a few more recent films. On time landing and overall no issues.","","","Economy","","7.0","2.0","5.0","5.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","F Harrison","United Kingdom","2015-05-31","Travelled in May to Tenerife we were a group of 6 adults 2 toddlers and an infant. We upgraded to extra leg room and chose seats all close to each other. Monarch changed the aircraft a week or so before the trip and notified us that our seats had changed. We were still together so all fine. Before travelling I phoned Monarch and enquired about child car seats and if ok to use on board - I have a very active 2 year old who doesn't sit still for 5 minutes! At first the lady told me that my car seat wouldn't be allowed on because the only car seats that are allowed on monarch flights are very old styles. (She hadn't asked which seat I had) I told her that I wasn't sure this was correct so she checked online. The website states that car seats are allowed for all children under 3 years old. She then put a note on the computer to say we were bringing a car seat and which seat this would go in on the plane. Arriving at check in we were greeted by a lady who told us that car seats are not allowed to be used on Monarch flights. She phoned someone and then told us that actually they are allowed but because our aircraft had been changed again we would not be able to use it as we were now sitting on the left of the plane and car seats must go on the right. aWe said we would take it down to the gate and let them decide. Once down there a lovely lady checked for us and told us it was fine but the seat would have to go next to the window. Thank goodness we took the seat toddler slept all the way there and all the way home. Monarch staff in Tenerife much happier and helpful than the staff in England. Not even a smile from the no car seats lady. Monarch please inform all of your staff on the car seat rules when travelling (especially with children) it really is a pain when given wrong information which delays checking in/ boarding. Car seats are much safer for young children to travel in and must also make the attendants job easier as no toddlers wandering down the aisles getting in the way.","","","","","7.0","5.0","3.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Nick","United Kingdom","2015-05-04","26/4/15 1/5/15. LGW-SSH ZB248. SSH-LGW ZB249. Good flight LGW-SSH and return. Clean modern A321. Good comfy seat. Legroom ok. Crew nice.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Mercer","Australia","2014-06-02","Flew SYD-KUL-DEL-KUL-MEL. Like most of the reviews I found that the cabin crew had no customer service and all seemed to hate their jobs. That being said I found everything else great. The aircraft ( We had the A330 B737 and the B777 ) were great and all had personal entertainment screens. The entertainment on the international flights was excellent and on the Kuala Lumpur - Delhi flights there wasn't as big of a selection but still good. I found the food great and alcohol was complimentary on all flights. I would definitely fly MH again.","","","Economy","","8.0","4.0","1.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Kg Lee","Malaysia","2014-06-02","KL-Colombo MH 184 May 15. Colombo-KL MH 185 May 20. Business Class. Service was still top notch friendly and warm. However I can't really say the same for the food served. Not up to my expectations. The satay somehow tasted bland the sauce wasn't as good as before. Cutting costs?","","","Business Class","","10.0","5.0","5.0","2.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Anthony Gibbons","New Zealand","2014-05-29","Rio to Barcelona via FRA. Had already travelled 17 hours from NZ before taking Lufthansa but crew were warm efficient. Could see I was looking fatigued even on departure and crew got everyone fed and watered soon after 10pm take off. In first row of economy on 744 which meant no one could recline into my face! Seat ok and legroom in first row restricted by bulkhead. IFE didn't work in my row but not fussed as tired (purser handed out 25 euro voucher to use on return to Rio. Appreciated). Teriyaki chicken a strange choice out of Rio (impression coloured by horrible experience of teriyaki chicken on Hawaiian) but tasted better than looked. Campari enjoyed as aperitivo and Baileys as digestivo. Previous LH experiences have been lacklustre but felt the crew were personable and not the usual robots. All in all v satisfied. LH is a reliable airline offering great service and fair prices. Look forward to return flight to Rio this weekend but bound to be full of football fans pre World Cup!","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","MacMillan David","United Kingdom","2014-05-29","EWR to DUS on refurbished A340-300 2 class aircraft then A321 to Munich. Efficient check in in Newark pre- boarding for business class. Good cabin ambience and nice new seating with variable firmness option. Area for feet when fully reclined relatively narrow but seat length good for tall person. Very good service from a professional crew. Good quiet cabin for night flight. Good food and wine. Large screen and good programming. Very fast and efficient connection in Dusseldorf and nice lounge. Overall a very nice flight- sophisticated.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Rasmussen","Lithuania","2014-05-29","Flew VNO-FRA-CPH on 25/5/14 in Economy Class. On the VNO-FRA sector they served a surprisingly good and filling breakfast I hadn't expected anything at all. FRA-CPH sector staff served a pudding and they came around with drinks twice on this 1:15 flight. Staff were very welcoming. Seats could be softer but still there was plenty of legroom. Frankfurt airport itself is very boring but at least Lufthansa provides free coffee/tea and newspapers in the transit area. Will fly LH Again.","","","Economy","","8.0","3.0","5.0","5.0","2.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Burgess","United Kingdom","2015-04-27","18th April Manchester to Verona and returned 25th April. Flight ZB1316 and ZB1317. Can't understand the bad reviews flew out of Manchester on time and landed early in Italy. Pleasant crew ground staff great booked extra leg room seats and being 6ft 3inches tall and not a small fella in size I was very surprised that the additional space was fantastic. No need to ask for a extension belt as the seat belts were more than big enough. New style seats are fine for short flights and very comfy indeed. Did not order food just a wee cup of tea to pass the time. Flight back left early and landed early all in all no complaints whatsoever.","","","","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","David Hooker","United Kingdom","2015-04-23","Overall very happy with the level of service efficiency and pricing. Modern plane was clean. Seats were comfortable for a 2-3 hours flight. Meal service was at the expected level for a budget operator. Flights operated on time and on board staff dealt with any issues promptly courteously and efficiently. The main negative issue was the ""Luton Airport"" experience. Won't comment on the rip off prices as Monarch have no control but check in was a very poor experience - only one desk open for those checked in online - (this compared to four desks at Faro for the return). Not what you want at 5.30 in the morning.","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Calvin Chai","Malaysia","2014-05-28","Flew from KUL to LGK on last week first flight experience from KUL to LGK with MAS. The cabin was clean. The crew service was excellent always responded to guests' requests. I have no comment on the foods and beverages on the flight as my flight was less than an hour and only entitled to refreshments. But as for my previous experience with MAS the foods and beverages were moderately good. Boeing 737-800 with more leg room and reduced flight fatigues.","","","Economy","","10.0","5.0","5.0","2.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Suda","India","2014-05-26","Flew Delhi - Kuala Lumpur - Narita on return flights and on all 4 flights the crew service did not disappoint me. They were always up to see what passengers needed encouraging refill of drinks whenever they were awake. On most flights they addressed me by name as Mr. xxxxx without even reading from the list! A small thing like remembering passenger names could really make a positive impression about them. Though there seems many negative comments about seating comfort of B777 it had huge seat pitch (more than 70 inches) and could recline almost flat. Not full flat but there was a slightly angled foot mattress placed behind the seat where it could be adjusted toward leg-rest so that passengers won't slide due to angled flat seat. However I had a problem with seats on newer A330s. They have narrower seat pitch and their angled flat seats are uncomfortable to be honest. It is best if made in ""2nd position"" as indicated in seat adjustment buttons where it gives deep reclined position but not angled flat. Also seat adjustment panels are located in 2 locations one towards aisle or window and can be easily found and the other one hidden inside armrest! The one inside arm rest could choose the positions and can be adjusted manually where as the other can only be adjusted to 3 positions. Ordered Chef-on- Call and was fine. Satay was great. At KL Golden Lounge one should try out local noodles from the noodle bar. They are good! I would score 10 for overall experience due to professional and welcoming service by cabin crew.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Tai","Hong Kong","2014-05-25","HKG-DPS found promo tickets business class seats are same price as Cathay Pacific economy. Travelled with them for the first time. Boeing 737-800 from HKG to KL is cramped for Biz class (similar to other airline's Premium Economy) service and food was good. The Malaysian Satay on the plane is great. Boeing 777-200 from KL to DPS was okay for a 3 hours flight much more roomy than the 737. Lounge in KL is sub-par to other 5-Star airlines. Generally a good flight but don't feel they are a 5-star airline.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Georg Zechner","Austria","2014-05-29","MUC-EWR economy was a great flight on a 340-600. But the return leg from YUL-FRA was a disappointment. Old 340-300 no USB chargers a terrible screen late departure and arrival without explanation and dinner was served by only 2 teams for the entire economy class one by aisle which means that we in the back (row 42 of 27 or so) got ours an hour after they began. This also meant on a 7 hour flight that there was little time between dinner and breakfast. In flight entertainment is pretty poor - 3 weeks between the flights and they were still showing the same episodes of TV shows. Food was nothing special especially the breakfast was an overly sweet muesli bar a muffin and some fruit. So a mixed bag. The crew was ok though.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Freud","Germany","2014-05-28","I had the pleasure to travel on new B747-8i from Frankfurt to Washington Dulles and back to Munich on Airbus - both equipped with the new seats. There's a big difference to the old ones! The seat is stylish and completely flat. Inflight movie selection is great now as well as the earphones. What I like most about Lufthansa is their efficient consistent and very friendly service onboard. The food was like a restaurant. Wine selection fine but could be better and wider. Unfortunately they don't offer cappuccino or espresso. Business lounges are a great plus. Staff at US airports should be trained to be friendlier.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Waterfall","United Kingdom","2015-04-16","21st March O/B - 28th March I/B - BHX to SSH. Both flights were great paid £15 each for extra leg room both ways and what a difference for a 5 hour flight it makes. Both Aircraft were clean and the crew friendly yet professional. Flight deck informative on both sectors and departed on time and arrived early both ways. Only gripe was the check-in at Sharm it was slow and chaotic. But other than that two great flights Monarch have my business again for the future they are way ahead than Thomas Cook and Thomson.","","","","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Latham","United Kingdom","2015-03-28","Flew from AGP to MAN no problem at all left early arriving 25 min ahead of schedule. Flight deck very informative during flight cabin crew very professional. Overall better experience than the flight out with Ryanair in what felt like a shoebox even thought booked extra legroom seat. Would always use Monarch.","","","","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Egginton","Indonesia","2014-05-23","Flew 19/5 and returned 22/5 Denpasar to KL. Flight out on a 777-200 the flight being on time was the highlight. Have to say the meal service was the worst I have experienced. Staff appeared confused and missed a few rows out completely. The meal was down sized to a hot meal only. Return on a 737-800 again on time and easier to use entertainment. The first drink serviced arrived and we were offered either a chicken or egg sandwich. This was the meal service for this full service airline. On asking if I could have a beer with that I was informed that this was a non alcohol flight.","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mark Benton","New Zealand","2014-05-21","Have to agree with Geoffrey Carver about the Boeing 777 that MAS still use. These belong in the scrapyard with the seats not even meeting premium economy standards. How do Skytrax manage to maintain the 5-Star rating for the airline? Besides the cabin products looking old tired and often shabby the once fantastic cabin crew are now more often miserable and certainly not focussed on customer service.","","","Business Class","","2.0","1.0","2.0","2.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Steven Innes","Australia","2014-05-21","KL to Beijing return A330 each way. Outbound flight only half full and being the redeye there were plenty of empty rows in the center so wife and kids slept nearly the whole way. I ended up wandering up to business only about a third full to chat with a friend I happily realised was aboard also and stayed about 4 hours and the crew were fine with that. Tasty meal kids pack and more than enough booze thank you. Inbound flight was 6am so very full yet tasty breakfast and OK coffee kids happy with the entertainment.","","","Business Class","","1.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Anur Ramakrishnan","India","2014-05-28","Good hospitality and food. Landing and take-off were smooth. Air-hostesses / Stewards were friendly and attentive - a welcoming smile goes a long way during a long haul trip . Was pleasantly surprised to receive an upgrade to Business Class on my connection from Frankfurt to Chennai. Needless to say the long tiring 9 hour flight was reduced to a very enjoyable one due to the excellent service in Business class.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kjeld Buelow","Denmark","2014-05-26","Flew Business Class - Frankfurt-Shanghai and Shanghai-Munich. This is not Business Class at all. The inclined flat beds are hard and it is not possible to lie on the side due to the curve of the leg rest. The food was at best ""better tourist class"" lukewarm and without any finesse at all. With the exception of a New Zealand white the wines were simply lousy. Very little selection. Will never fly Lufthansa Business Class Again.","","","Business Class","","1.0","2.0","3.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lucy Rowe","United States","2014-05-25","I have flown Lufthansa before and had the best of everything. I picked Lufthansa because of prior satisfaction. If this would have been my first flight with Lufthansa I would have chosen a less expensive more direct flight. I guess everyone has an off day let's hope the flight home will the Lufthansa I love. The crew was as great and professional as ever.","","","Economy","","4.0","2.0","5.0","2.0","3.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N Smith","United Kingdom","2015-03-25","This was the first and last time we will ever fly with Monarch. We have just arrived back from Hurgada - 'Gatwick'. The outbound flight on 13 March was fine only a few issues namely the severe lack of entertainment on board for a five hour flight and the ever changing price of an extra leg room seat which went from £30 online to £ £7 in the airport then back up to £15 on board. Our return flight was where the major issues started. Firstly the flight which took 5 hours on the way there was now going to take nearly 7 hours to return. We then sat on the tarmac for around 45 mins before finally taking off. After all of the waiting we then were told rather abruptly that the runway was closed at Gatwick and therefore we had to fly to Luton! We found it hilarious that all other flights managed to land at Gatwick with the 'runway closed' and also that Luton is Monarchs head quarters. We believe they had absolutely no intention of ever landing at Gatwick. Monarch staff were not present once we arrived as I imagine they simply couldn't be bothered to help us in any way. The handing agents Menzies were to organise the coaches. We were made to queue at a check in desk and told two coaches were ordered but that we would be taken to Gatwick on a first come first served basis! Bearing in mind there were 300 people on our flight. At no time were we given any vouchers or even a cup of water and we couldn't leave the queue as this may mean we would miss out on a place on the coach. When the coaches did arrive we had been waiting for over an hour and then had to tolerate the hour and a half coach trip to Gatwick. We were due to arrive at Gatwick at 9pm on Friday we actually arrived at 2am on Saturday. We have never experienced such a thing and we travel up to 7 times a year. We will stick to Norwegian Air and other reputable companies in the future.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Jean Jacques Ellis","United Kingdom","2015-03-20","Just last week flew on Monarch from Gatwick to Sharm. Second time in two years flown with Monarch and generally impressed with standard. On return trip I would say the crew were a little too social sharing conversation with colleagues a bit too openly and snacking drinking during services before flight etc. On the whole would fly again unless a legacy carrier were to open up a route. Would guarantee my custom if they were to offer a wider seat or separate cabin for a premium.","","","","","7.0","3.0","4.0","3.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Sweeney Kathryn","United Kingdom","2015-02-18","I have just returned from Alicante airport with Monarch. I was a saga passenger in my sixties and needed a wheelchair. Normally we are allowed on first when there is more space and time to get seated with help. I was shocked last night when we had to wait till the end and then face no baggage space and a delay being seated. It was very difficult and painful as I had to wait in a queue on the plane. I will have to consider not booking with Monarch if this should happen again. I hope this was a one off. We had no problem flying out from Manchester. I think the lax attitude of some of the staff was the problem.","","","Economy","","2.0","2.0","4.0","3.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Geoffrey Carver","United Kingdom","2014-05-20","KL to AKL and return. B777. Business class. I hate the 777 with a vengeance. It is uncomfortable incredibly noisy and frankly outdated. Storage is poor.","","","Business Class","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Geoffrey Carver","United Kingdom","2014-05-20","A380 LHR to KL and return. Business class. Our first trip in the 380 and very impressive too. Spacious comfortable. Good standard of catering. Cabin crew pleasant and obliging. Better than 747 by some distance. No hesitation in recommending.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Phillip Solomon","Canada","2014-05-25","I travelled between FRA and JNB on the A380. Like most I was disappointed that this state-of-the-art aircraft was not equipped with the lie-flat bed even though the website indicated that these flights would have them. Regardless I was able to find some level of comfort (eventually) on the angled beds - one has to play around with it until you find that comfort spot! Service overall was good and efficient and the food was fine as far as airline food goes. Nothing fantastic but then again nothing too bad.","","","Business Class","","6.0","3.0","4.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Kunst","Namibia","2014-05-25","Johannesburg-Frankfurt. Excellent flight albeit economy on A380 and there was ample space for stowing hand luggage. Staff efficient and very friendly to start off a drink and some pretzels then dinner service (chicken or pasta) with drinks again coffee and liquor breakfast included scrambled eggs. Seat comfort not bad considering it was economy entertainment worked fine with big selection of movies. All in all a very good experience.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Julia Saunders","United Kingdom","2015-02-18","23 Jan and returned the evening of 30 Jan from BHX to Hurghada. Excellent flight and crew from Birmingham to Hurghada. Faultless and professional staff both ways especially on return journey when I suffered a nose bleed half way through the flight. All staff were fantastic above and beyond the call of duty in making me comfortable.","","","","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P McCarthy","United Kingdom","2015-02-12","LGW-INN return for ski holiday charter. Both directions had an A321 with older clean seats. Given exits without asking on the way out and standard seats on the return. It would have been nice to be able to check-in online but on charters this isn't possible apparently. Queues at both airports no more than 15 minutes. I noticed the cabin crew taking time with all customers and being friendly and professional. In my opinion the on-board menu is rather dull and I can't figure out why airlines can't sell stuff of the quality of high street coffee shops either heated or fresh? Both flights were on time and the return flight was in fact early to leave and arrive. Monarch is distinct because of it's high quality cabin staff and characterful identity. No problems experienced but nothing amazing about it all either. Would use again with no problem.","","","Economy","","7.0","4.0","5.0","0.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Andrew Malins","United Kingdom","2015-02-12","Flew ZB286 London Gatwick to Tenerife on 2nd February 2015. Flight on time. Excellent unobtrusive service from cabin crew. The best thing about Monarch now is the new slimline seating. They are comfortable enough for a 4 hour flight and would be OK for longer flights. The fixed angle of seat back is good (a compromise between fully upright and reclined) so there are no hassles with the passenger in front depriving you of your legroom. I am 6ft 3ins and there were a full 2 inches spare in front of my knees so I could sit comfortably and there is space for your tablet in the seat back in front. This is such an improvement on other budget airlines.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Mackey","Ireland","2014-05-17","My husband and myself flew DUB-LHR-KUL-AKL return in April / May. We had a lovely trip both ways with all flights on time. We were really impressed with the flight attendants as they did all they could to make our trip pleasant. We cannot understand some of the negative reviews as our experience of MAS was totally positive.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Curtain","Australia","2014-05-17","Penang to Kuala Lumpur only a one hour flight and meal was very limited. The service was good though and the flight was quite punctual.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Lam","New Zealand","2014-05-25","YVR-FRA 747-400. Flight delayed due to late arrival but made up for time. Crew efficient and professional except for one FA. Saw me trying to unsuccessfully help an elderly lady put her luggage in the overhead compartment. Bag was too large and FA just ignored us. Meals were average. IFE had limited selections. Aircraft was clean.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Markus Schugens","Germany","2014-05-23","Aircraft was clean and up to date. Lufthansa service was good as usual. There was a new entertainment system available that was more user friendly than the old one and provided more choice. The problem with the entertainment system were the headphones: the volume could not be adjusted so that all dialogues in movies were understandable.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Pate","Australia","2014-05-23","Singapore to Frankfurt on Airbus A380 a very pleasant journey. The business class seat was comfortable. The entertainment selection was good. The meals were well presented and tasty with a good selection of wines on offer. The service was excellent.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Attewell Johanna","United Kingdom","2015-02-12","Flight from Luton to Alicante last July. 9 hour delay minimal information. No staff on the ground. Arrived in the dark to collect my rental car. Return flight delayed although only 2/3 hours so felt lucky! No stairs to disembark at other end so had to wait half an hour for them to arrive then luggage didn't arrive for a further hour. Would never use them again.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Springthorpe","United Kingdom","2015-01-28","Flew to Sharm and back this January with Monarch on 9 month old G-ZBAM. Aircraft immaculate crew professional and friendly. Informative announcements from cabin and cockpit no endless sales announcements. Arrived early on both flights. Aircraft had cloth seats and not the new slimline ones - leg room was perfectly fine - only criticism was thin seat backs so you could even feel the person behind you removing a magazine for example. Sixth journey with Monarch in the last 3 years consistently good.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Curtain","Australia","2014-05-17","Kuala Kumpur to Osaka. A very pleasant flight. Courteous service and very good IFE. The late night snack was a bit paltry (small tuna roll) but the wine they served was very good. The breakfast was very enjoyable.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Henderson","Australia","2014-05-16","SYD-KUL-LHR Business class. First leg on nearly new A330 was excellent. I like the angled lie flat seat I seem to be able to sleep well. Food (call the chef service) was excellent and the drinks kept flowing. KUL to LHR on the A380 lovely aircraft and plenty of crew but the seat is awful. I find it very difficult to find a comfortable sitting position. Food OK on this service nothing remarkable. The First Class lounge at KL is nothing special - despite the renovation. I had a long layover and was hoping to use a sleeping room but they were all occupied at 4am (some occupied by staff!) so ended up checking into the excellent airside hotel for a three hour sleep.","","","Business Class","","7.0","3.0","3.0","3.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Kolping","Germany","2014-05-21","I notice a lot of improvement at Lufthansa as they want to reach 5 star status. Hong Kong - Frankfurt boarding well organized. New Boeing 747-800 good Economy seats and improved inflight entertainment selection. Even a menu card in Economy Class. Food was really good for this service class. First a dinner with Asian or European selection and before landing hot breakfast. They should improve the presentation of the hot dish (tray and extras are fine) and serve warm bread these are always cold and hard. Beverage selection extraordinary. Staff very professional friendly efficient and helped mothers with their kids. I think it's an excellent airline when travelling with a child. There should be more lavatories in Economy class. No amenity kit. Blankets and specially pillows of high quality with real feathers. Plane change to Madrid in Frankfurt: Arrival in the new terminal aera Z hassle free and smooth. Plane to Madrid full. Another hot breakfast was served. Crew very charming and attentive again. No entertainment system - but's that's okay for short flights. Moving map should be introduced. Swiss has it on board even on intra Eruopean routes. In all great experience professional punctual and I felt very safe. But they have to work on the details for the 5 stars: presentation of hot meals hot bread amenity kit better arrival service in Frankfurt for passengers that don't know this giant airport. And entertainment system on short flights.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Colin Pay","United Kingdom","2014-05-20","LHR-FRA MUC-LHR A319 out A320 return. Both flights left on time 20 minutes late arriving at LHR due to air traffic not the airlines fault. Crews very good. Beer and sandwich both legs.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ariel Avitan","Israel","2014-05-20","The flight was OK. The seats were not comfortable and no preferred seats for Senators were offered to me. Food was OK. The flight attendants were good. The entertainment system was stuck for a while and the PA system was very loud.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Malcolm Wright","United Kingdom","2015-01-21","I travelled from Birmingham to Alicante on 10 January returning on 17 January. I was very satisfied with the service received the cabin crew were friendly and the flight crew kept us informed of our progress. The seating was surprisingly comfortable for a budget airline and leg room seemed ample even without an extra legroom seat - I am 6 foot 1 inch tall so can be an issue!","","","Economy","","10.0","5.0","4.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N Burnett","United Kingdom","2015-01-19","ZB238/239 3rd-10th January. I have flown Monarch 4x times this year and have to write as they have improved immensely in the past 12 months. The check-in facility at Gatwick is now excellent. The standard of the refurbished cabins with the new slim back seating is so much better than any comparable airline - there is a real sense of space and no need to pay for extra legroom (I am 6ft+). The food/snack choice is more than acceptable and for the first time in a long time their crew seem to be genuinely trained in customer service. What's more - no delays this year! I hope these new changes are here to stay.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Terry","Malaysia","2014-05-13","KL- Dubai - KL on A330 business class. The seat cabin ambience and food served was of good standard. Entertainment choices pretty limited for medium haul flight but don't bother me much since I am not a movie person. Crews were attentive and friendly on both sectors. Overall it was good.","","","Business Class","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Vieira Manuel","United Kingdom","2014-05-12","Used Malaysia Airlines to fly from London to Australia. The flights were on time and the leg to Kuala Lumpur in the A380 was very comfortable. The food was very average and the service too. This Airline is stated in this website as a 5 star airline but I don't think is up to that standard. The service compared with other airlines I flew before was nothing special.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Neumann","United States","2014-05-20","I used to have very high expectations on Lufthansa which was wiped out with my recent business with them. The flight attendants were rude and never responded to call lights instead they turned it off without responding and I have to get to the galley each time for a cup of water. Mine was a long intercontinental flight with total of 19 hrs flights. The seats are congested and old. Poor quality entertainment system one of headphone speakers not working replaced with another one with without much difference. My 2nd flight was delayed almost 70 mins.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","V Peang","United Kingdom","2014-05-19","ABZ-FRA-BKK return. Good start to the journey with priority (Business Class Check-in) since I am an FT member. Skipped past a very long queue. 2 luggage of 23 kg checked-in was a nice touch. ABZ-FRA was full good service by the crew with snack and beverage. Not plenty for 2 hrs flight though. Access to Business Lounge is a nice way to spend 2.5 hrs transit with food and plenty to drink as well as shower! FRA-BKK flight was not full and managed to get 2 seats free so get some living spaces for the next 11 hrs. Great crew with smile and helpful. The only downsides are the too hard thin seat for long haul flight and poor selection of entertainment. Departure flight's aircon was set to too warm made it quite hard to get to sleep but it was a one-off fault. Return flights great. Food is more than average. Quite pleased with it. Overall a very good experience with rooms to improve. Definitely recommend Lufthansa especially when the fare is very competitive.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Bittermann","Germany","2014-05-19","FRA-BKK with onward flight on Thai Airways to SYD. Excellent service by ground staff and cabin crew. Food was outstanding and I managed to sleep throughout the flight. Return flight connecting from SIN on SQ970. BKK-FRA also in F then FRA-HAM in Business. Again a good overall experience though I have to comment on the ground services upon my arrival in FRA. The flight was delayed and it was almost impossible to get to the next gate on time. I would have expected some kind of assistance by LH ground staff in order to make my connection. Other airlines offer this service even to their business class passengers. This could certainly be improved. Both long haul flights were on a A340 with the old First Class.","","","First Class","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Footman","United Kingdom","2015-01-14","Travelled last night from Sharm El Sheikh to Birmingham. ZB0473. It was a total fiasco. Diverted to Venice for 30 min refuelling 'hop' only to discover crew out of hours. No replacement available and when it was the flight would not land at Birmingham but Luton. The result was a 7 hour delay overnight. Disgraceful service and 'suck it up people these things happen' attitude by Monarch pilots who couldn't tell a straight story between them. Have loved Monarch in the past but given them the benefit of the doubt now too many times. This airline doesn't deserve the loyalty of customers because it doesn't see them as people rather as 'bums on seats' and takes every opportunity to avoid responsibility. Would not recommend.","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Allan","United Kingdom","2015-01-14","Manchester to Arrecife on 3rd January. Left pretty much on time. Clean tidy cabin and sufficient legroom for me (5ft 9). Pilot announcements were very informative and the crew were attentive and professional. Good selection of drinks/snacks. Flew return leg to Liverpool on 8th January with Easyjet. Monarch out-stripped them in every regard - particularly regarding the cabin crew - Easyjet need some lessons from Monarch going off this experience. Hadn't flown Monarch for some years but will certainly do so in the future.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jane Scott","Malaysia","2014-05-11","Dehli-KL 5th May. It has been a couple of years since we flew with Malaysia and in the last 6 weeks have flown with them 4 times. On this flight I had to endure takeoff with the seat in front fully reclined. Second time this has happened and a word to crew members is met with a shrug. Food on all flights inedible. Like the other flights no alcohol on offer was coke orange juice or water. I asked for water and got juice. Attitude of FAs unacceptable. Although I live in Malaysia I will avoid this airline wherever possible.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","B Bernardus","Australia","2014-05-11","Flew from Melbourne - Jakarta. The ticket was cheap but service was poor no smile when serving food. We had our baby with us and wanted their help to heat up some milk but it took ages for the cabin crew to come when we pressed the call button.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","5.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","E Secouet","United Kingdom","2014-05-10","My family and I flew 3 sectors MAN-LHR (BA) and LHR-KUL-DPS on 13th April on the A380. Booked through MAS. Firstly nearly missed the flight as the domestic flight from MAN-LHR had been brought forward by 2.5 hours MAS had failed to notify us by email post or phone. It was only because I insist on being early that we made the flight! On board MH3 first impressions of the A380 was of dirt and ingrained filth and unfriendly crew. The seatbacks were really grimy and gave the relatively new aircraft the impression of having never been cleaned. No menus or amenity kits. The toilets were average but not cleaned to a good standard. The meals were revolting. No salt and pepper. Coffee offered before meal started. The children's meals were just lasagne. No choice at all. No kids packs offered. Drinks were poured into thimble sized glasses and the white wine was warm and vinegary. Crew flung the meals out in a disinterested fashion. No drinks brought round in the flight at all. We had to keep asking the irritable crew who were sitting in the galley reading magazines with curtains pulled round for glasses of water. Seatbelt signs on permanently and pointlessly since it was smooth as could be in the cruise. We kept hearing ""Ladies and Gentlemen as we are experiencing turbulence hot drink service will be suspended"" What hot drink service was that then? I must have blinked. We flew MAS in 2005 they have plummeted in standards since then. This time I chose them because they were excellent before and paid £710 per person this time around. What a big disappointment.","","","Economy","","2.0","3.0","1.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Awatramani","Switzerland","2014-05-19","For transit Munich Airport was good. The flight from Zurich to Munich was good with good service. The next flight from Munich to Vancouver was good too only I didn't like the food choice and the way they presented it. If you can improve little on food variety it will be really good.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","O Gross","Germany","2014-05-19","Overall great Service from assistance at the ticket counter upgrading to Business Class on miles to the service on board. Check in was efficient for Business Class.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Wood","United Kingdom","2015-01-14","Do Monarch not read their reviews? I note several where the lack of information is the complaint. Ours was not too bad but we were sat on the plane for 45 mins after our take off time with no information. Eventually one of the cabin staff showed herself so I asked why we hadn't left yet and was told it was due to air traffic control and our route was congested. Fine! Why did no-one bother to tell us? I suggested this to the stewardess who said ""I will pass it up."" Apart from that both flights were fine and the holiday/hotel through Monarch was excellent.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Gary Ellison","United Kingdom","2015-01-11","I have just returned from Sharm el Sheik. The seats are terrible you can feel peoples knees in your back constantly because seats are so thin we had 3 children with us and had nothing but complaints from people in front because are kids were accidentally touching the seat in front it was a nightmare. also the hot snacks were awful I will never travel with Monarch again because of the new seats.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Michael Shoesmith","United Kingdom","2015-01-05","Birmingham to Sharm El Sheikh on an A321. The plane was immaculately new the staff were lovely and professional but the leg room is so bad. There are other budget airlines out there with much better leg room. All in all a quick 4 hour 50 minute trip down and an okay 5 hours 40 minutes on the way back but I am nearly 6 foot and it is quite trying on a near 6 hour flight with no entertainment and a 3 x 3 layout on a rather long medium haul flight. I like Monarch for the price and flexible flight times and I know they have suffered recently with the economy and cut backs it is a huge shame that Sharm El Sheikh Hurghada and Banjul is not served by bigger planes. I loved the Airbus A300 when they had it 3x4x3 configuration in the 90's. I would fly Monarch again but preferably Canaries or Cyprus would be my maximum range. Monarch are now your budget average low cost airline now and there are other competitive airlines out there.","","","Economy","","7.0","2.0","4.0","3.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Hoffmann","Malaysia","2014-05-08","6 May 2014 MH 388 to Shanghai Pudong. What is going in with Malaysian airlines? Service seems to have taken a dive together with food quality. Revamped First class lounge in KL is worse than the noodle cafe outside. Removing the platinum lounge to make way for that not so good. Also what's with the entertainment onboard? Please change it around faster. Having the same TV and movies running for months is not cool. Been flying MAS for 10 years and platinum member for 3. So I have seen the decline.","","","Business Class","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Crowley","Australia","2014-05-07","We flew Malaysia Airlines from Kuala-Lumpur to Melbourne a few days ago and we were pleasantly surprised with the service they provided. The cabin crew were excellent. Constantly checking if you were OK. They all seemed very happy and cheerful. Inflight entertainment food etc are all basically the same in any airline but the crew can make the difference.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Nuti Damrongphatr","Thailand","2014-05-06","Bangkok - Tawau v.v. via Kuala Lumpur. Their hard product for this route is not up to industrial standard very old 737-800 in all flight worn out interior black stains all over torn seat cushion not fully functioned toilet and no entertainment at all. However they are not bad in other product offering. The food although far from decent in portion are tasty. Seat pitch is reasonably good perfectly punctual. Every of their staff are terrific service with smile and tried to solve the problem caused by their ageing aircraft. They really show us what Malaysian Hospitality mean.","","","Economy","","7.0","3.0","5.0","3.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Christopher Brandt","Germany","2014-05-19","New Business class is worth flying. Lufthansa made a big improvement at inflight service. Nevertheless the service at the check-in desks in the US need to be improved. Overall it seems Business class is getting better while Economy is getting worse. So for Long flights you should think about upgrading or buying Business from the beginning.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Krzysztof Majczak","United States","2014-05-17","I rated Food and Beverages less than perfect” because of the chicken being served : I'm allergic even to the odor of it. Seats less than perfect” because on the flight to Europe the spacing was very tight return was much better a newer airplane model. Due to all the security checks and their cost my last trip overall experience is a far cry from how pleasurable traveling used to be thus rating is less than perfect but I need to admit that Lufthansa personnel makes all efforts to make the nuisances as painless as possible. New Airbus model touch screen entertainment -– simply the best and the easiest; especially the flight tracking!","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Larry Evans","United Kingdom","2015-01-05","Flew to Hurghada from Gatwick 02/12/2014 on ZB770. Return flight ZB771 30/12/2014. Check in at Gatwick took less than 5 minutes. We were granted our extra 5 kilos of hold baggage on production of our dive licences with out any problems. We departed on time had a superb Flight Crew and First Class Cabin Crew who were superb from take off to landing. Extra length seat pitch well worth fee. Return flight ditto only query in my flying days pax were fed the meal related to time zone of destination. We had breakfast at Gatwick hotel at 0500 a second breakfast in airport lounge (only meal available) and then to our amazement rotate wheels up then the most disgusting inflight breakfast we have seen. Meal on return awful! I felt so sorry for the Cabin Crew who had to serve in our opinion food not fit for purpose. Returning to review fantastic flight out/return.","","","Economy","","10.0","5.0","5.0","1.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Rhys Cromptom","United Kingdom","2014-12-31","Flew Alicante-Luton. Check in a breeze at Alicante and boarding was very quick. We took off 10 minutes early from Alicante which was great. Flight itself was full on an A321 and service was good as always. Cabin crew very friendly and captain kept us informed at all times. Great flight looking forward to the return.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Farhat","United Kingdom","2014-12-31","ZB684 14th Dec from Manchester. ZB685 21st from SSH. Flew with Monarch this past week and got to say they were fantastic. Travelling with two under 5's isn't easy and it was our first time. On this particular flight you had to purchase meals from a trolley and provide your own inflight entertainment (iPad comes in handy). Hospitality and service was excellent. Would recommend.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Richard Hattemer","Germany","2014-05-05","Frankfurt - Kota Kinabalu via Kuala Lumpur and back (B777-200 for long haul flight B737-800 for domestic flight). What I appreciated most - apart from the on-time arrivals - was the rather generous legroom on the B777 (rarely found elsewhere nowadays). However otherwise I found Malaysia Airlines quite average. 3 of the 4 planes did not look as if they were just delivered from the factory the cabins had a slightly worn look. Likewise the cushion had probably not been in contact with detergent for several weeks. The (vegetarian) food was only mediocre beverages were not served between the meals (on a 11-12 hour flight). Water and soft drinks were available in the galley but if one has a window or center seat that is of limited use.","","","Economy","","5.0","4.0","3.0","2.0","3.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tracey Briene","Australia","2014-05-03","April 2014. I was pleasantly surprised. Our flight PER - KL was good. It was delayed an hour in Perth and then we raced for our connecting flight to Paris only to find that flight had been delayed as well but the food was really nice and the service was with a smile. KL-Paris on the A380 top deck was a great experience. The Entertainment had a great variety and snacks were available all through the flight. Paris to KL we were seated on the top deck again and I don't think I would like to fly below after experiencing this as there are not many seats the food comes out quickly and best of all is cleared away quickly. Kids were happy as they could plug their laptops in very easily and I found the headphones comfortable. Hubby sat next to the window and I was quite jealous of the little locker he had there and the shelf to lean on. I cant complain about anything. KL-Perth - back on the A330 and we noticed the difference with space might not be much smaller but it certainly felt more cramped. First thing I noticed was how dirty it was looked like a previous passenger had spilt something down the seat opposite me on the aisle and it hadn't been cleaned the carpet was also very worn down the aisle and there were a few unsmiling hostesses and our buzzer didn't get answered however it was a smooth flight with a great landing into Perth which is known for its turbulence on landing. All in all we enjoyed every flight service was great especially on 3 of the flights and not a sausage roll in sight. I would fly them again if I could sit up top and the price was right but Singapore Airlines is still my preferred airline - they do beat Malaysia in all areas. On another note my daughter left her ipad in the pocket of her seat when we landed in Perth and it was handed in and we picked it up the next day - so relieved.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mohamed Fairudz","Malaysia","2014-04-28","Flew KUL-LHR and return. Clean sleek and simple. Flight was on time and I felt comfortable. For this trip I had also flown BA to Prague and it was such a disappointment. Only thing I would suggest to MAS is to upgrade its inflight meals.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kurt Kaibel","Germany","2014-05-17","LAX-FRA. Seats 45 B+C was poor with faulty design of folding tables. The rice and vegetables at dinner were overcooked Digestif service was too quick the bread rolls were served very cold and only on request. During the sleep / overnight period an night inadequate supply of drinks (2 times in the cabin to offer water only). There was no distribution of Toblerone. On our outward flight LH 452 all was great - 5 stars!","","","Economy","","2.0","1.0","2.0","1.0","5.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Brueckel","Germany","2014-05-17","Overall a very good product in First Class. Ground service at other airports is not on the same level as Frankfurt or Munich but that's to be expected. Food quality is good but could still be improved. One point I would like to critique is that the drinks menu promises a choice of champagne but usually there is only one of the choices on board. While I was never dissatisfied with the champagne that was offered it annoys me to be offered a choice only to hear that there really is no choice. Another points I would like to make is about the inflight entertainment system. First off I have to say that it has improved tremendously on the content side. Sadly there is still no improvement on the user input side which is very unresponsive and on the design of the ""Lufthansa Media World"" is still confusing and overly complex. Service from the flight attendants was very good but felt a bit scripted and unenthusiastic. The seat is excellent for lounging as well as sleeping and has plenty of adjustment options. A nice extra for the seat would be a massage function like you get on Swiss First and many other competitors.","","","First Class","","1.0","5.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Graeber","United States","2014-05-16","A330 FRA-IAD business class. LH's business class product on this aircraft is unacceptable. I never thought I'd say United beats them in every respect - but on this flight they did. Angle-flat uncomfortable seat. Ridiculously clunky AVOD with poor selection. Food - geez. Bite size piece of veal. No easily accessible headphone jack? Seat barely worked - had to wiggle the switches back and forth many different ways to get the seat to recline. A failed experience in every respect. I had a fully flexible C class fare booked on UAL and to get home two hours earlier switched to this flight. While it was nice to see the family 2 hours earlier I was astonished at how poor this product is. I hope (and am sure) that the 747-8 and other newer airplanes are better - this thing needs to be retired.","","","Business Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Andrews","United Kingdom","2014-12-31","Returned home from Innsbruck yesterday on a Ski flight that was delayed by 3.5 hours due to bad weather. Whilst waiting for our flight we spent the morning watching Thomas Cook easyJet and lots of other airlines coping with the conditions. Why not Monarch? We were given food vouchers but by the time they were handed out there was no food left in the cafes. We all queued whilst staff tried to cope making extra rolls only to grab the food and dash for the flight. The pilot told us the flight would be 1hr 40 mins. We finally landed after 2hours 10 minutes after spending at least 30 minutes circling Gatwick pity there was no communication from any of the crew. How difficult is it to keep the fare paying passengers informed. If only you had a choice of airline with package holidays.","","","","","4.0","2.0","1.0","0.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Bean","United Kingdom","2014-12-22","Excellent airline travelled a number of times with them and never had any problems. Latest flight ZB7504 on 28/11/14 return ZB7505 on 12/12/14 34 mins early at TFS and 25 mins early on return to LBA. Great cabin staff and flight crew. Awaiting to book our next flight with Monarch.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Martin","United Kingdom","2014-12-22","Round trip to Malaga. We have always liked the staff - generally more 'mature' not like the 'kids' employed by other carriers. What happened to your wonderful staff? Our recent flights were organised chaos crew were running round like unmanaged headless chickens. Admittedly they all seem very young and inexperienced including the person who seemed to be in charge. The cabin staff conversation quality was awful and most unprofessional. As for the new seats my extra leg room seat included was like sitting on a park bench and also narrower. The inflight book seems to bang on about the comfort and service offered - realistically it must be just Monarch's management that believe this. I don't think we will be gold card holders much longer sorry Monarch but you need to sort your product. You used to do it so well.","","","","","","1.0","1.0","1.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Kane Foord","Australia","2014-04-27","MH - 128 Melbourne to KL - New A330 Aircraft was very clean and new Inflight entertainment was very good staff were not very attentive at all. Chicken sausage roll I found to be excellent however everyone else in the travel group hated it! Breakfast dishes were both terrible. MH 791 - Phuket to KL - New 737-800 Flight was excellent Chicken Lasagne was one of the best I have eaten cabin crew were good. Best flight of the trip! MH - 149 KL to Melbourne - Old 777-200 (1997 to be exact) however the comfiest plane I have been on! Headrest had an excellent range of movement to create a nice pillow the IFE screen was old and hard to see but not needed as I slept the whole way.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","L Norman","United Kingdom","2014-04-27","6 flights in total London-KL (A380 upper deck) return KL-Kuching return and KL-Langkawi return. The London-KL flight wasn't too bad cabin crew were efficient but the food didn't taste too great but edible. Inflight entertainment was quite good. The internal flights were only about an hour and actually the food served was better than the long haul flights. The flight from KL-London was delayed by 3 hours - I wouldn't have minded so much but the flight departed around 3am and all the passengers were tired and cranky including us. At KL the ground staff at the transfer desk were not at all sympathetic. They said that the delay was due to waiting for passengers from a flight from Perth and as there were so many people connecting to this flight they had to wait for them. They gave us some meal vouchers and I asked them if I could use them anywhere our departure sector they told me yes except for Harrods and another restaurant. We went to a 24hr cafe and they declined my voucher! On both the long haul flights there were babies crying throughout the flight which did not make the trip too pleasant. Overall i would fly Malaysia Airlines again as the price was not too bad for the product they provide however if I had the choice I would probably pay a bit extra to fly with Singapore Airlines as the level of service was a lot better.","","","Economy","","6.0","4.0","3.0","3.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","B Smith","Australia","2014-04-21","We recently flew from KL to Brisbane on MH134. We have flown Malaysian several times both in economy and in business. Overall quite happy with the experience. The food is good although the gluten free options available to my partner are very limited and need improvement. The chef on call service available to business and first class passengers finally seems to be up and running. The service from cabin staff is excellent and very attentive. One negative is the delayed departures from Kl. This was the second flight we have taken from Kl where the flight was significantly delayed.. Malaysian airlines need to improve on this. Also the inflight entertainment choices are only average. We will probably fly Malaysian again although it will depend on price comparison with other airlines.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Riccardo Innocenti","","2014-05-16","We have a good flight with Lufthansa. The staff was nice and entertainment good. We found some film in our native language. The only remark from my point of view is that on flight LH410 too many people ask the rice as hot food and when it will arrive my turn it has finished (should happen) but the staff remember at the second time to serve me first.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Siegers","Germany","2014-05-16","Seat and display were not clean. The seat was very uncomfortable and even if I am only of average height there was not even enough space to cross or uncross my legs. I could not move around at all. Unfortunately catching some sleep under these conditions was not possible at all which is really bad for an overnight flight from Boston to Munich. Also the restroom was in really bad condition (thanks to fellow travelers who obviously do not know the basic rules of etiquette) I liked the touch screen of the inflight entertainment system which responded really well and delivered really good picture quality and the staff was really friendly as always.","","","Economy","","7.0","1.0","5.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Olivia Keller","United States","2014-05-13","LH 422 and 425. Boston - Munich and Frankfurt - Boston. Improvement in staff: kind and welcoming. On the downside the entertainment program did not offer a wide range of movies selection is also difficult as it does not have a flexible menu. Meals are repetitive for frequent flyers.","","","Premium Economy","","8.0","4.0","3.0","3.0","2.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Bass","United Kingdom","2014-12-18","Just flown LGW - Malaga - LGW. Planes (A321) were both on time clean and best of all the non recline seats. Cabin crew very friendly all in all a very positive experience will certainly use them on all future Malaga trips.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Smith","United Kingdom","2014-12-01","Just come back from Cyprus with this airline I am 6 foot 4 and the seat leg room is unacceptable for a 5 hour plus flight. I spent most of the way standing at the back of the aircraft. How anyone should have to put up with seats with very little leg room and have to stand most of the journey speaks volumes about the bean counters at Monarch. Also the new seat design is very thin and you can feel the person behind you placing their water bottles in the seat holders which then stick in your back. This day and age travel should not be uncomfortable for 5 hour plus flights or any flights. Flew with Jet Blue last month on an internal flight to Boston and the leg room on a 40 minute flight form JFK was superior with room between my knees and the seat in front.","","","Economy","","4.0","1.0","5.0","3.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Siddharth Vishwanathan","India","2014-04-16","Mumbai to Perth with a stopover at KUL. By far the worst experience I've had. The flight in Mumbai was delayed by over 2 hours due to late arrival of incoming flight. Finally staff started boarding and let passengers into the gates. However everyone was stopped from boarding and were kept waiting at the aerobridge for more than 1.5 hours! There was little explanation with some staff talking amongst themselves about a technical problem. No one was allowed back into the terminal to use the toilets. Had to run at KL with hardly 10 mins to catch the connecting flight. Their seats are by far the most uncomfortable business class seats I've seen. The angular seats leave you with a terrible back ache. Never again.","","","Business Class","","2.0","2.0","2.0","4.0","3.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Hussein","United Kingdom","2014-04-14","London Heathrow - Kuala Lumpur 12 April on MH 003. The Malaysian airlines first class is not as impressive in comparison to other first class A380's out there on the market. It lacked style and good cabin ambience. It felt like MAS simply had to put a first class in for the sake of it and didn't really think through the idea. I've thought that MAS was the leading carrier in south east asia and hope that it will redesign its first class cabin. It such a shame with an amazing aircraft like the A380 that the first class product is simply mediocre.","","","First Class","","5.0","4.0","4.0","3.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Verhaeghe","Belgium","2014-05-13","Brussels-Munich-Seoul. First flight excellent. Surprised to get a sandwich coke and tea on such a short flight. FA's very friendly. Munich to Seoul on the A340-600. Plane pretty old but well kept. Food was good: hot dinner and hot breakfast. Some FA's very friendly some pretty robotic. Poor entertainment system but still good enough to get me through the flight. Excellent value for money.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jefferson Ingrid","Germany","2014-05-13","LH414 May 10 2014. The flight was ok but here are some comments: Seat is not as comfortable as United Airlines. I liked that the amenity kit was event specific (soccer world championship). Many seats were empty in business class but I had a neighbour. The entertainment system is better now but there is still room for improvement. Too many old movies.","","","Business Class","","6.0","3.0","3.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Bertoni","Italy","2014-05-12","Just flew Munich - Sao Paulo on a A340-600. Flight was packed. Very attentive and nice cabin crew: I did ask for a sleeping mask was told it is meant for business class passengers. But I got one delivered 3 minutes later: very nice touch. Cabin crew almost all young men kept asking passengers if everything was fine. Food quality ok nothing special. Selection of movies on the IFE good but have seen better. The worst thing on this A346 was the seat: way too narrow to have some good sleep on this 12.50 hrs trip. Overall Lufthansa is still my number one choice when flying throughout Europe or to US/South America.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","I Wise","United Kingdom","2014-11-25","I am a gold member and fly very regularly from Spain to UK to visit my family. In the past 3 weeks alone I have taken 6 flights. New seats are awful. Although I am only 5ft. I find them very uncomfortable. Worst feature is they do not recline so it's impossible to change seating position. They also feel narrower than the old style seats. It would be helpful if cabin crew helped to put my bag in the overhead storage. I am a senior citizen and have to do an acrobatic act of climbing on the seat to reach to store my hand baggage and retrieve it at the end of the flight! Not many perks now for frequent loyal customers as once a year customers can now purchase priority boarding/check in for very little money.","","","","","5.0","1.0","3.0","2.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Williams","United Kingdom","2014-11-25","Flew to Mallorca in October and the seating was horrendous. Had to squeeze in and then felt trapped as the seat in front was just a few inches away heaven help us if the person in front reclines the seat! So cramped that we were unable to lower the tray fully. For seat comfort space and leg room this was the second worst flight we have experienced. The flight back was so much better - comfortable seats sufficient room and we could lower the tray. No one had told us and we were not charged but it seems that they had upgraded us to seats with extra leg room. We have travelled extensively and this flight outward bound was quite appalling. My wife has some mobility problems and was developing leg cramps as we were coming into land. Despite the good flight back and the fact that Monarch did reply to our complaints I would still give them the lowest possible rating as we both feel we will never fly with Monarch again while their seating is so atrocious. The term ""cattle truck"" comes to mind!","","","Economy","","","1.0","2.0","1.0","0.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Gardette","Australia","2014-04-13","Flew from Perth to Paris on Friday 11th April. A fantastic experience. Could not complain on a single element. The food in economy was plentiful and extremely tasty and well presented with a lovely drink service too. Snacks and refreshments offered during the 13 hour flight KL to Paris. In flight entertainment was adequate not the best I've had but certainly enough choice. Flew KL to Paris on a new A380. Plenty of leg room (I'm 6ft 2) but I did have the bonus of the small upstairs economy cabin. All up highly recommend and a bargain for the price you pay!","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Temme","United Kingdom","2014-04-13","I have travelled frequently with MAS between London and KL for the past 4 years. Throughout this time I have also travelled the same route with Singapore Airlines but had generally chosen MAS as they fly direct. The general standard over the past 4 years on this flight has been consistently anything but pleasant. The standard of food is what you would generally expect in an economy cabin albeit served differently. The cabin staff are unwilling to serve anything alcoholic prior to departure I have tested this on every occasion I have flown. The seats fail to recline fully every time I point this out to the cabin staff ends with the same unsuccessful trial and error approach to rectification despite knowing that this is how they have been designed. On my last sojourn I wished to sit next to a colleague. The flight was fully booked but despite this the check in staff provided me with a boarding pass that was next to my colleague. Shortly after boarding another passenger approach with a boarding pass which had also been issued for the same seat. The flights are consistently delayed. My last 3 flights have been delayed by 3 10 and 2 hours consecutively. As MAS are the only carrier to fly direct from London to KL the cost of the flight is considerably more expensive more than flying with other airlines that are not able to fly direct. My last journey was the one that finally broke me in the future I will choose to fly via an indirect route as I can't tolerate the consistent level of service provided by MAS any longer.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Ismail","United Kingdom","2014-04-13","LHR-KUL return on A380. Checked in was fast and hassle free especially in Kuala Lumpur. Was very surprised at the service in Economy Class. I travelled long hauls about 10x a year with various airlines (mostly Etihad). Crew were very efficient serving meals within 40 minutes of take off in a full cabin! However surprised by lack of choice. Plastic cutlery which is not very premium like. Plenty of drinks and crew answers call very fast indeed. Despite a busy flight the lavatories were cleaned frequently. The most by any airlines I've flown with so far. The crew were hard working and professional smiling and they interacted well with passengers. Its the small details that makes this crew the best I've flown with. Some might not like it but at least doesn't feel robotic. TV screens were big and selection of movies were good enough. Headsets were ok. Definitely the highlight is the crew not even the A380 size could beat it. If only the prices were more affordable and the Frequent Flyer programme were better I'd be using this at least 3x a year!","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Goran Stevanovic","Serbia","2014-05-12","The flight was 3 legs: flight from Tampa FL to Belgrade Serbia. These flights were operated by United (Tampa to Washington DC) and 2 flights on Lufthansa. Even though the system on both Lufthansa and United showed that I could do an online check-in within 24 hours of the first flight and select seats - I was not able to do so. Systems are just not connected even they market this as a Star Alliance. It is a shame that it is not possible to choose seats online and that systems are not connected within the alliance.","","","Economy","","5.0","3.0","5.0","4.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Simon Summers","Austria","2014-05-12","VIE-FRA-HKG Business Class on an A321 then top deck on the new 747-800 with new business class seats. All flights on time. First leg acceptable although no IFE/moving map and food service was merely a tray of small but tasty canapes. On the flight to HKG must say that the new business class seats are very narrow and not particularly comfortable to sleep in. There's also no privacy screen between seats. Meals were acceptable although on both occasions my first choice was not available which I found strange being in the middle of a half-empty cabin. Service is functional/automated not very warm and cabin crew didn't appear happy to serve unlike SIA/Emirate/others. The IFE monitors were not sharp high resolution like onboard new Austrian business class. All in all would rate 6/10. Don't expect anything special it's not 4* service. LH's strengths are VFM and reliability so you can count on getting from A-B on time and a reasonable price if not in luxury.","","","Business Class","","6.0","2.0","2.0","3.0","2.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Reetham","United Kingdom","2014-11-25","ZB7428 18/11/14. Brilliant flight seating and staff. We have flown several times business to Perth and would have been happy with the level of comfort on our flight from East Midland to Malta. Home on 25th even looking forward to the return flight.","","","Premium Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Chew Colin","United Kingdom","2014-11-11","We returned on November 7th from Tenerife to Manchester on extra legroom if there had not been a spare seat next to us I think we may have had to stand up for the remaining 2 hours of our flight. The new seats are so uncomfortable we try to fly Monarch as much as we can and we have always been supportive of the airline but I am not prepared to subject ourselves to another flight with those seats. They may be ok for short 2/3 hour flights but now the normal time to Tenerife being 4.5 hours is not acceptable for us.","","","","","","1.0","4.0","4.0","5.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Phillips","United Kingdom","2014-11-11","Gatwick to Sanford first time flying with Monarch. Outward flight very impressed with check in at Gatwick baggage check in and cleared customs in half an hour quite disappointed only 20kg allowance on hold bags and 5kg for cabin luggage which is weighed at check-in. Seating on the outward flight was fine window and middle seat seats not bad for comfort and leg room coming back was in middle aisle row 14 and what a nightmare right under the drop down TV and as it was an overnight flight back struggled to sleep because of the flashing of the TV really wish I had an eye mask with me. Monarch supply blanked and pillow but earphones are charged at £2.50 I always take my own anyway so not a problem. Food - considering its airline food was not bad roast chicken stuffing roast potatoes/mash on return journey vegetables and gravy with bread roll cheese crackers and a cake of sorts water with the dinner and tea or coffee brought along. Breakfast a bit disappointing yoghurt and orange juice any other drinks or snacks can be purchased. We purchased from the airport after clearing customs snacks and drinks to take on board and so glad we did. Staff were friendly and professional. Would I recommend afraid not even though the value for money with the ticket was good hold baggage is extra cost to be seated together is extra cost and even then couldn't pick where we wanted to sit. Return flight was full and unfortunately not enjoyable because of the TV and unruly kids although this is not an airline problem.","","","Economy","","5.0","4.0","4.0","4.0","1.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Dean Garnett","Australia","2014-04-13","Flew A330-300 Brisbane to KL and then A380 KL to London return. Second trip in less than 12 months flying Malaysia and once again could not fault the cabin crew and level of service. Seats on A330 angled/flat but managed to get some sleep and A380 seat pretty much flat and ok comfort wise. Only real complaint is that less than 12 months could not believe how the standard of meals had dropped. Ordered via chef on call and worked out ok but most meals I just picked at as were terrible. Very disappointed as were restaurant standard on last flight 11 months ago.","","","Business Class","","8.0","3.0","5.0","1.0","2.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Richard Dart","United Kingdom","2014-04-11","LHR-KUL-BKK and return. MAS A380 is an excellent product whilst the seats are not individual 2-2-2 formation they are comfortable and great when travelling with a colleague/partner. Flight attendants very friendly service excellent chef-on-call meals worked fine and wasn't too bad for plane food. Seats comfortable for sitting/relaxing and sleeping. would recommend rows 78 or 9 on the upper deck for a more private cabin. KUL-BKK on a very new 737-800. Again all excellent. All flights bang on time in both departure and arrival. Before we booked the flight we done a lot of research and at GPB 1739 return this really is a great product for the price and really knocks the socks other airlines with there individual business class ""cabins"". MAS is circa £1000 cheaper and I can safely say i would have no hesitation in booking with them again. Great product for a great price.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Jamaludin","Malaysia","2014-04-08","DPS-KUL B777 Economy class. Flight delayed 30 minutes and no information on the delay. Cabin interior looked very tired. Food was really awful and service was slow. Cabin crew looked unhappy and surly. Please avoid the airline unless the fare is extremely low.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Markus Reithwiesner","Germany","2014-05-12","LH419 May 7. Enjoyed the new First Class: Food Service and Amenities were excellent like the new seat more than the ""private cabin"" approaches of some Arab or Asian airlines. Recent service upgrades are notable upgraded entertainment system in the new 747-8 includes Box sets of TV shows which I like.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Wu","United States","2014-05-11","On a direct flight Munich to Los Angeles I found myself in row 39 (economy class) of an aircraft with a downstairs bathroom area. The bathroom configuration is a great innovation but next to my seat loomed the very imposing cover for the stairway to the bathroom. Mine was the inside seat of only two in that row because of the stairway. My elbow bumped into the stairway wall and my vision was totally blocked on that side. Claustrophobic alley! A kind attendant was able to reseat me. Meals? The plane departed at noon and lunch was served at 1 pm. Lufthansa has been touted for its meals and I was looking forward to this part. The meal itself was good from my experience with airplane food. A few hours later an attendant passed out Toblerone chocolate bars. Several hours after that more chocolate bars. Mind you this was a direct flight. It landed 12 hours after it departed. The passengers had last eaten a meal 11 hours earlier! I think most people would need at least a sandwich or light meal in that 11-hour period. There were no meals for purchase on board no help in sight. I think Lufthansa definitely needs to look carefully at their meal policy for such extended flights. If I ever travel on this airline again I'm bringing my own food!","","","Economy","","2.0","1.0","4.0","1.0","5.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Sharell","United Kingdom","2014-11-03","Travelled from Gatwick to Alicante and back. On the way there had the new seats. They were comfy with a good amount of leg room for a budget flight. Seats were wide and seat belts were long. It was one of the most comfortable low cost flights I've had in years. On return we had old seats. I was shocked at the difference. There was no legroom I'm 59 and my knees were against the seat in front and were painful when I left the plane. It was also very tight to get the table down fully. I hope by next year all flights have the new seats as this would make me choose Monarch over other airlines.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Carter","United Kingdom","2014-11-03","Travelled with my 6 year old granddaughter to Malaga on 27/10/14 (ZB654) returning to Manchester on 31/10/14 (ZB655). Booked through Avros. Because I did not book directly with Monarch I was only allowed 5 kg of luggage per person and could not print boarding passes online. Both flights were on time and the pilot was very informative. I pre-booked seats to ensure that we were able to sit together and had seats 11D and 11E on both flights. It was the same aircraft on both flights I know this because the seat pocket for seat 11E was hanging off! There was a wodge of paper hankies stuck in the emergency exit door. I am 5 ft 7 inches and the leg room was totally unacceptable only one inch between my knees and the seat in front. I now realise why in the safety demonstration we were not given instruction on the brace position was because it would be physically impossible to do so on this aircraft. I would definitely never choose to fly with Monarch again.","","","Economy","","1.0","1.0","3.0","0.0","0.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tan Kim Ming","Malaysia","2014-04-03","I flew Malaysia Airlines sub MasWings from LBU-SDK via BKI on 31st March 2014. Check in at LBU was longer than normal as the staff member couldn't seem to get my booking for my BKI-SDK flight and I had to give him my booking details. MH3938 from LBU-BKI left on time and landed early. MH3104 from BKI-SDK left and landed on time. My baggage was out under 10 mins. The only let down was we were given a pack of peanut and no IE. Drinks came with some options. Overall good job from me.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Nusbaum","Malaysia","2014-04-02","MH711 March 8 2014. Flew from Kuala Lumpur to Jakarta recently. Flight was okay overall but it was not without its unpleasant moments. One of the lavatories at the back of the plane was out. As a result quite a large line formed after the food service. While I normally do not use the front lavatories as I know those are for Business or First class I assumed given the circumstances it was justified. What followed was a very ugly scene with the flight attendant who accused me of lying about the lavatory being out of order. We argued for quite some time as well as while she called to confirm. Only then would she let me use the restroom. I didn't appreciate being treated like a small child. I think it is highly unlikely that the lavatory broke mid-flight which means Malaysia Airlines undertook the flight knowing it was a toilet short of what it needed on a full flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","John Murray","United Kingdom","2014-03-31","My wife and I travelled from Heathrow to Auckland and back with MA in business class. Firstly the food was excellent (my wife had a steak which she confirmed was better than any she had eaten in a New Zealand restaurant). Food and snacks just kept on coming! With the exception of the KL - Auck leg (777-200) the planes were in good condition and most comfortable. Unfortunately the 777-200 doesn't have fully flat beds and for us it was uncomfortable as one seemed to slip to the bottom of the seat as soon as one fell asleep (as mentioned by many others here). The A380 is great! We liked the lounge at KL and at Auckland although the Heathrow lounge is not quite as good. Massages were available in the lounge at KL but we felt they were a tad too expensive so didn't avail ourselves of the opportunity. I would definitely use MA again.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ansorge Michael","Germany","2014-05-11","LH 457 LAX-FRA: The design of the new Lufthansa first class (Boeing 747-800) is very good and the service was excellent. High quality standards!","","","First Class","","8.0","5.0","5.0","4.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Gandhi","India","2014-05-11","A330-300 was clean The staff was courteous the AVOD monitor with its Camera and gave a true picture of aircraft position and terrain. I like their Chanel 5 for Pop music.","","","Economy","","7.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Kusiak","Sweden","2014-05-11","Third return flight with LH First Class product. This time MUC-EWR on board A 340-600 and back on 747-400 EWR- FRA. LH First Class is absolute perfection. From ground staff through flight service to after touch down. It's a completely different way of air travel. It's expensive of course but you know exactly what you're paying for. Besides that it's even better when First Class is an upgrade.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Geoffrey Carver","United Kingdom","2014-11-03","Our Birmingham to Gran Canaria flight was in an A321. Like many of our flights with this airline it was on time. The flight was a little late arriving thanks to strong headwinds but everything else was satisfactory in most ways. We paid for extra legroom seats and that was certainly worthwhile.","","","","","7.0","4.0","3.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Noah Simmons","United Kingdom","2014-10-31","DLM to LGW. Normal economy seat. Plane left on time staff were prompt bringing around food that I had pre ordered (very nice by the way cumberland sausage with a cider gravy. Mash potato and some roasted veg very impressive). Seats were comfortable maybe slightly small in the leg room but I'm only 5'8"" and was fine for me. No inflight entertainment which would have been nice for a 4hr flight but had a tablet so can't complain. Staff very helpful drinks were over priced but can't do much about that.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A George","United Kingdom","2014-10-31","Downgraded this review because of the fact that the ""new seats"" are the most uncomfortable I have ever sat in on an airplane. Getting off the plane after a 4 hr flight - the sole topic of conversation amongst all around us was how bad the seats were. We fly with Monarch about 8 times pa - not anymore unless they do something to improve seat comfort.","","","","","1.0","1.0","4.0","2.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Jackson","United Kingdom","2014-03-31","AMS-KUL-SIN and KUL-AMS. Really disappointed would sum up my feelings. It was my first experience of MH we usually fly SQ for our trips to the Far East. Dirty old looking plane that looked like it hadn't had a deep clean in years. Very old entertainment system which seemed to go faulty throughout the flight to the annoyance of passengers and indifference of crew. Outbound the crew seemed completely disinterested disappearing for hours after serving lunch much more friendly and professional crew on return trip but same stale hard product filthy toilets dirty worn out seats (arm rest came apart and seat would not remain upright). Food and beverages decidedly average with no choice on two of the four meals we had. Would only fly again as a very last resort.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Brooks","United Kingdom","2014-03-31","MH003 and 135 on 10th Feb. Returned 13th March on MH134 and MH004. Flight from Heathrow to Brisbane. Poor quality food. Staff reluctant to offer extra beverages especially on the outward leg from Heathrow to KL.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","John Clark","United States","2014-05-11","We were scheduled to fly out of SFO on April 3rd UA1169. Then to Addis Ababa on April 4th: LH419. Unfortunately we were not notified of the pilots strike until Wednesday afternoon April 2nd. We went to the SFO airport on April 2nd and were unable to obtain alternate flights that day. After several hours Lufthansa scheduled us to go through Seoul Hong Kong and on to Addis. However in the arrangement the last leg of our return flight on May 3rd had been deleted from the Lufthansa reservation list. The flight out of Addis LH 599 was 2 hours late leaving (no explanation given) which meant we had to run through the terminal in Frankfurt to catch the flight to Los Angeles. That flight left and arrived on time. Then we found we had no reservation from LAX to FAT. It was not a good experience! I have flown Lufthansa for 40 years and will continue to do so however this trip was not good for us.","","","Economy","","2.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lautwein Christof","Germany","2014-05-10","DUS-EWR. Lufthansa has improved many things in the past which was also more than necessary nothing to complain on this flight crew was also unusual friendly. The new business class seats are another big improvement. Not yet top-class but I was quite happy with everything.","","","Business Class","","8.0","5.0","4.0","5.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michiko Bickelman","United States","2014-05-08","May 5. Flight LH 430 from Frankfurt to Chicago. I was little bit disappointed because the TV did not work and the foods I wanted were out. But other than that services were good.","","","Economy","","7.0","4.0","5.0","4.0","2.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Tom Farrow","United Kingdom","2014-10-31","Absolutely Brilliant. LPA-BHX. Night flight staff were very good though check in was a little slow. Flight was amazingly smooth paid for legroom upgrade. Upgraded legroom seats had much more legroom than Ryanair's seats. Would fly again. Night flight so great views and pilot kept us well informed during the flight.","","","","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","John Crispin","United Kingdom","2014-10-28","We should have flown on ZB1529 from Enfidha to Gatwick at 19.25 on 24 Sept. We finally flew from Tunis at 02.30 the next day. We were not given any information no food or drink. Feel totally let down by the airline and no customer service as we were finally moved in busses in the dead of night.","","","","","","0.0","0.0","3.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Elspeth Stewart","United Kingdom","2014-10-28","Shocking! Do not use Monarch! We are stuck in Madeira with a four hour delay so far and absolutely no information so far flying on a Cosmos package. Likely to be stuck here for the night and will miss our connecting flight. The worst thing is the absolute lack of information. I will never use Monarch again.","","","Economy","","","3.0","3.0","3.0","2.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Simpson","United Kingdom","2014-03-30","Having completed 4 long haul flights I found MH to offer good value for money all flights operated on time the food and wine was of an acceptable standard the entertainment has greatly improved especially on the A380 they need to upgrade the B777 to the A380 level. Cabin crew were excellent. We travelled MH003/11 Feb LHR-KUL MH141/12 Feb KUL-SYD and MH130/16 Mar AKL-KUL MH004/18 Mar KUL-LHR. We took advantage of an upgrade offer on the AKL-KUL flight for a small fee We noted that the food service was poor for business class eg only 1 dessert choice and no cheese selection.","","","Economy","","8.0","4.0","5.0","2.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Hodgkinson","Australia","2014-03-27","My last flight with MH was October 2013 from Melbourne to Istanbul and back. Cabin crew were brilliant all done with a smile and the food was good. Would definitely travel with Malaysian again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tan Kim Ming","Malaysia","2014-03-27","I flew with MAS sub MASWINGS from Sandakan to Labuan via Kota Kinabalu on 24 March 2014. My 1st flight MH 3094 was delayed and they put me on the next available flight MH 3037. I was able to catch my connecting flight on time. Both flights were on ATR 72.","","","Economy","","8.0","3.0","5.0","5.0","2.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ferrante Enrico","Italy","2014-05-07","LH410 3rd May 2014. Good quality and price unfortunately the temperature of the cabin was too low. Several passengers required to increase the temperature to the crew without satisfaction. Low rating for seat comfort is related to this reason.","","","Economy","","6.0","2.0","4.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Adam Heinz-Hermann","Germany","2014-05-07","LH456 on May 4. This was a standard Trip on Lufthansa's Boeing 747-8i and the exit row window seats in economy are almost perfect for a daytime intercontinental flight. The entertainment systems performance was a little sluggish first but recovered the longer I used it. Food was OK for Economy service was as you expect from Lufthansa. As a premium customer you get individually greeted here and they even offered to bring a round of premium drinks from the Business class selection. The only pain point was that one of the lavatories was broken so the lines were bothersome all the time. I wonder why such a Premium plane does not get fixed before heading from FRA to LAX.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Fausto Orsatti","Italy","2014-05-07","26 April 2014 Verona-Monaco. LH 434 26 April 2014 Monaco-Chicago. UA 8838 26 April 2014 Chicago-Madison. Superb Lufthansa service than you land in the USA and there is a long line at Passport control and no way to have an express service. I missed my connecting flight and what a surprise it was my fault and I had to pay for the hotel transport food etc.","","","Economy","","4.0","3.0","3.0","1.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Leslie Percy","United Kingdom","2014-10-28","Flight out ZB1354 MAN-DBV 14/10 Return ZB1355 18/10. Easy check in departed on time arrived 30 minutes early. Return journey on time. We had booked extra leg room seats and meals ok on outward journey but on return journey allocated standard seats a word with a flight attendant an on showing our invoice we quickly moved to our correct seats all in all enjoyable flights.","","","Economy","","8.0","5.0","5.0","5.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N King","United Kingdom","2014-10-22","Travelled from London Gatwick to Funchal with Monarch and was pleasantly surprised. Seats were comfortable with plenty of leg room and onboard catering seemed reasonably priced. Would fly Monarch again based on this experience.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Khaira","United Kingdom","2014-03-26","I travelled from LHR-PER stopped over in KL on my return. Travelled on A380 the seats food service and comfort were incredible. The inflight entertainment had a good variety of films. Cabin crew were courteous and friendly. I only have praise for Malaysia Airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","B Martin","Australia","2014-03-26","PER-KUL-AMS in January. The cabin crew were rude no smiles and not friendly at all. It was as though us passengers were a major inconvenience for them. Like so many negative reviews about Malaysian Airlines the seatbelt sign stayed on almost the entire flight despite smooth flying. Passengers were ignoring the seatbelt sign and would leave their seats and the cabin crew ignored it. We booked 2 seats together yet when we checked in we were separated for some unknown reason. The meal was awful. That was my last flight with Malaysian Airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ken Davis","United States","2014-05-06","FRA-IAH on 4/14 diverted to DFW due to weather problems in Houston. Arrived DFW around 4 pm was told only option was to take their chartered buses which did not depart until around 10 pm and arrived IAH around 0230. I understand the weather issue but my issue is with the compulsory bus ride when there are multiple flights between DFW and IAH. Why was another flight not an option?","","","Economy","","2.0","2.0","4.0","3.0","3.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Lynch","Canada","2014-05-06","We had two flights in business class from Malaga to Dusseldorf and then to Heathrow. The flights were what we always have (and expect) with Lufthansa. Flights are on time boarded efficiently smiling staff tasty food and a nice sized chocolate treat. Some of the passengers are grumpy and impatient. The staff from Dusseldorf to Heathrow April 12 were some of the best we've encountered. A great sense of humor. No inflight entertainment but there isn't on any of the short flights we've seen in Europe.","","","Business Class","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lech Jan","Poland","2014-05-06","I was travelling from FRA to ORD in economy class on board 747-8. Seat comfort was ok Wi-Fi working well most importantly flight attendants were nice they had good selection of beverages (incl. alcohol like whisky or cognac) ordered special food was really good. So we had good and smooth trip. Satisfied.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Philip Lee","United Kingdom","2014-10-22","Flight staff great a vast improvement on Ryanair. It felt more like flying 20 years ago the way it should be. I'm 63"" and found it impossible to sit comfortably due to the lack of leg room - had we not been lucky to have a spare seat on our row I would have been forced to stand throughout the flight. I will never fly Monarch again because of he leg room issue so back to Ryanair where the leg room is more than ample.","","","Economy","","","1.0","5.0","4.0","0.0","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Grant","United Kingdom","2014-10-22","Flew from Manchester to Sharm El Sheikh return recently (ZB 685). Simply one of the worst flying experiences I've had. We did book extra leg room at the airport for £15 which was a good idea because once on board it was £25! The outbound flight did not serve any refreshments until 2 hours into the flight - but did manage to hand out magazines. The duty free trolley on the way back was empty and the crew said this was due to it being busy on the other flight! They also didn't inform us that the Duty Free at the airport would be closed when we arrived (on arrival the airport staff told us that the airline should have passed this information to us). The worst part however was absolutely no in-flight entertainment for a 6 hour flight. We were told by the crew that this was because most people took their own entertainment with them. I haven't been lied to like this for a long long time. If you can't be bothered to show entertainment then at least have the front to be honest about it. I personally didn't see anyone around me with an iPad. Added to this was the screaming child we had for the 6 hours - at the very least a movie would have taken my mind off this. Shocking service on all levels the crew just appeared to be going through the motions. I won't be flying with Monarch again and I will certainly be passing this message around all my friends and colleagues (which is extensive).","","","","","","3.0","1.0","1.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Kevin Taylor","United Kingdom","2014-10-22","I am a frequent flyer with Monarch and a holder of a Vantage card and have experienced an overall decline in conditions and standards over the past three years. It seems that departure times are more of an arbitrary suggestion the cabin staff are certainly not welcoming the food is of a very low quality and as for the new seats these are simply terrible very cheap low standard and incredibly uncomfortable - certainly not something you would choose to sit on for more ten minutes. The most recent flight I travelled was on October the 14th from Larnaca to London Luton. The flight was 45 minutes late taking off - the seats were awful and several had broken and repaired with duct tape. They ran out of tea and took one hour to get our luggage on to the carousel. Would I use again no.","","","","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Victor Thorpe","Australia","2014-03-25","My wife and I travelled on flight MH 120 to Kota Kinabalu ex Perth Western Australia 13th March 2014 and returned on March 23 2014 on MH 121. Both these flights did not serve tea or coffee with the excuse that there was a safety reason. The crew was nowhere to be seen when departing the aircraft in Perth (except for the captain who said goodbye). We have travelled all over Asia with a number of airlines and we have never had this type of service.","","","Economy","","2.0","1.0","1.0","1.0","4.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Katy Hall","Australia","2014-03-24","Flew SYD-KUL-SYD on the new A330. Way out cabin crew were fairly disinterested and it was difficult to get their attention but on the way back some of the best service I have had I didn't need to ask for anything. Seats were quite spacious and fairly comfortable. Good choice of films on IFE. As others have said the chicken pastry is awful. Would overall recommend.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","O Dominic","Australia","2014-03-21","DPS-KUL return. Outbound on a 737 - even though it's only a 3.5 hour flight it's unusual for major airlines not to have individual IFE (even Qantas has it on DRW-SYD!). Return on a 777 that was much more pleasant - in fact just having 9-across on a 777 is a reason to choose Malaysian (or Singapore) over someone like Emirates and their cattle trucks. Otherwise it's the Malaysian I remember from a few years ago - reasonable service facilities and organisation. Food has really gone downhill - one of the meals tasted good while the other seemed uncooked but both were very small and simple.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Ron","Canada","2014-05-05","YYZ-FRA-TLV on April 30. YYZ-FRA leg operated by an older 747-400 instead of the usual A340-600. Aircraft was refurbished and offered personal touch screens; seats were rather thin and uncomfortable for an 8 hour flight. I ordered a vegan (VGML) meal which included steamed vegetables and plain rice food was ok but lacked proteins and flavour dairy granola bar and margarine were provided which was annoying. Free beer wine and spirits were offered. Staff were courteous and professional. FRA-TLV leg was in a high density A321 seats were about 2 inches thick very hard and uncomfortable for the 4 hour flight. Food was surprisingly good and much better than the YYZ- FRA leg. No entertainment was offered. Service was extremely professional and courteous. Overall pretty satisfied and will definitely fly again.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hedin Joakim","Sweden","2014-05-05","Went First Class FRA-MIA on the A380 21st April. Excellent service on all levels. Comfortable seats low cabin noise - very pleasant trip. Went Washington - FRA on 26th on the new 747-800. A not so pleasant flight. It took two hours to get the inflight entertainment system to restart but service was good otherwise and the same type of seat in the A380. My preference although is the 747-400 with the first Class on the upper deck - much more space and more quiet.","","","First Class","","8.0","4.0","5.0","4.0","3.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ken Glasby","United Kingdom","2014-10-22","Flew EMA-Faro on 5th and returned on 15th quick check in at both ends flights on time aircraft clean and well presented the staff on board were helpful. There was a lack of legroom between the seats and the new type seats are not all that comfortable very hard and lack padding but were suffice for a two hour twenty minute trip. Will use again.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Nathan Simpson","United Kingdom","2014-10-20","Premium Upgrade to SAN (FL) well worth it but having travelled on the Dreamliner with Thomson I would not consider flying monarch again. The drink service isn't regular enough on the flight. The entertainment system is poor not anywhere near Thomson B787. Monarch is definitely cheaper though but I would rather pay the extra 150GBP each way in future to fly Thomson. I would recommend for short haul. Not long haul.","","","Premium Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Prasad","India","2014-03-19","SYD-KUL-HYD and return in economy. Compared to the competition the level of service was not up to the mark. General attitude of staff was not friendly. Though both the aircraft's were pretty new the quality of service only meant that the overall value was still lacklustre. Food was OK and the choices were very limited. Staff tended to be between neutral to rude. I stood up to stretch my legs on the flight when the seatbelt sign was off and was told by a crew member in a 'commanding tone' to go back to my seat and sit down. It took at least 5 presses on the flight attendant button and 15 mins of waiting for them to serve a glass of water.","","","Economy","","4.0","4.0","1.0","3.0","2.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Carolyn Beshara","Australia","2014-03-17","We flew to KL from Adelaide on an A330 - nice and clean. Seats not very comfortable though - inseat entertainment very good. Service was fantastic - never had to ask for anything. Meals were a bit pathetic for a nearly 8 hour flight. Please get rid of those awful cardboard like chicken/veg rolls they are disgusting and not the sort of thing I really felt like for breakfast. Overall a good experience better that Qantas but nowhere near the standard of Air New Zealand.","","","Economy","","7.0","3.0","4.0","2.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Wong","Malaysia","2014-03-13","KUL-SBW-KUL B737-800. I flew last few month with MAS the service was excellent. The cabin crew were nice and the domestic flight had inflight entertainment. The inflight meal where I had a special request was ok but still a lot of room to improve. I will fly with MAS again.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Brandt Sebastian Justus","Germany","2014-05-05","Several flights in April: Rome via Munich to Sao Paulo and back from Rio de Janeiro via Frankfurt to Nice. All Lufthansa operated. Consistent quality on all flights: All on time (some ahead of schedule) very professional and courteous employees on board. I don't understand why their cabin crews have a reputation of being cold and robotic. Not true at all. Very service orientated. Seats improved on long haul flights. I liked the new inflight touch screens like an ipad - easy to use large and better variety of movies. Food as always very good departing from Germany and only average from Rio. But beverage service (also alcoholic) excellent nice snacks like Milka chocolate bars in the galleys throughout the flight. Airbus A340-600 much quieter and nicer to fly than even refurbished 747-400 back from Rio. Munich airport simply great to transfer. Frankfurt new Z-area a great plus. Baggage handling despite short connexion time good. Always arrived with us. A great way to fly very recommended!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Mahn","Germany","2014-05-05","LH 454 FRA-SFO 16 April 2014. LH 457 LAX-FRA 30 April 2014. Inflight entertainment and movie variety improved. Seat comfort is ok. No major difference to other airlines' economy. Staff service and friendliness is varying between employees. No consistency in friendliness and service. Food and beverage services take very long until guests are served. Breakfast is poor in terms of quantity content and quality. Just one additional beverage service after lunch/dinner. No sleeping masks provided.","","","Economy","","5.0","3.0","2.0","1.0","4.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Siddalingappa Siddaraju","United States","2014-05-05","Departure LH 431 on April 16th and arrived LH 430 on May 2nd from Chicago O'Hare. Lufthansa had a Boeing 747 for this flight and it was great with individual TV’s for movie watching. Air hostesses had great attitudes and served with a smile. It was refreshing to see a good service throughout and made the long flight bearable. Only suggestion I would make is to provide more and better choices for movies. This is especially critical for long flights.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Miles","United Kingdom","2014-10-12","Flew Birmingham to Split and return. Offered half price extra leg room seats on way out as plane only third full which we accepted. Check in took only ten minutes on both flights. Planes took off and returned on time. Took own refreshments so just had tap water on board. Staff were friendly and professional on both flights they did run out of things for the return journey. Seat comfort was ok for the two and a half hour flights but would not want much longer in them. Our seats on both flights did recline so I presume they were the old planes. Did notice that the extra leg room seats offered a significant difference. Overall good value for money.","","","Economy","","9.0","2.0","4.0","0.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Potter","United Kingdom","2014-10-12","We travelled from Manchester to Orlando - took 13 hours because it was delayed and then we didn't get moving for hours whilst on the plane. The staff were rude and didn't care. I didn't eat anything and they don't have TVs in the back of the seats. I thought I had solved the problem by taking my iPad with films on however there where no plug sockets so the ipad ran out of battery. Boring is not the word. The flight back was quicker but we were still delayed by an hour. Never again. We thought cheap flight and a better hotel but we quickly realised that this was a mistake. Just booked for next year and we have not booked with Monarch and will not do so again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jia Hao","Malaysia","2014-03-12","Flew economy class on an A330-300 from Kuala Lumpur to Perth. The aeroplane was very clean staff were very good and friendly the seats in economy class was quite comfortable but they should give more space. The toilet was very small. The meals provided was in few choices and good. The inflight entertainment was good too there was a lot of movies music shows and dramas. Overall it was good.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Peter Knight","Australia","2014-03-10","Flight between SYD-KUL-SYD were on new A330-300s. Excellent service food was great on both sectors. My only negative comments are about seats. They were the worst seats I have sat in as for sleeping just forget it. The A330 business class seat is a disgrace on MH I found it extremely uncomfortable never again.","","","Business Class","","3.0","1.0","5.0","4.0","4.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Sirianni Carlo","Italy","2014-05-05","LH 419 from IAD to FRA April 30th. Good Airline in terms of flight schedule and punctuality. Seats are not as comfortable as could be compared to other airlines mainly on intercontinental flights. The recent changes in miles accrual has turned out into a price increase therefore the ""value for money"" index decreases.","","","Premium Economy","","7.0","3.0","4.0","3.0","4.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Mority von Laffert","Germany","2014-05-03","May 2nd 2014 LH 413. Excellent cabin service. However I was unlucky in getting one of those ancient First Class cabins with seats which should be in a museum. I think it is unacceptable to offer such a First Class product when many Business class seats of other airlines are way better. The usual new FC is good though but the old one must be replaced.","","","First Class","","6.0","1.0","5.0","4.0","2.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Connaughton","United Kingdom","2014-05-03","Flew MAN-FRA-BOG round trip last week. Overall was I was impressed with Lufthansa and would fly with them again. IFE is good if a little dated. FA's are very professional courteous and friendly. They were helpful with every request that I or other pax around me had. The aircraft (B737 A346 and A320) were clean. I opted for the vegetarian meals and was impressed with taste and quality. My only gripe is the seat pitch in economy. Thankfully I had a spare seat next to me on FRA-BOG outbound otherwise it does feel a bit cramped for a 180cm person like myself. I would travel with Lufthansa again.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Oliver","Cyprus","2014-10-12","I'm sad to say between our family members we've flown eight times with Monarch in the past 5 months (4 return flights) and all those were an absolute nightmare. None were on time (varied between 3 and 5 hours previously unannounced and uncommunicated delays). We had to fight to get snack vouchers they didn't want to hand out. Their UK ground handlers (at different airports) failed to turn up on time to deliver steps and buses to remote gates so passengers were left standing on the planes for 45 minutes after landing before they could even get off the planes. That was before they discovered there were no baggage handlers either. So they and other plane loads of passengers were left sat on the floor of arrivals halls with nothing happening no luggage and no information and screamingly hungry kids to boot with nowhere for parents of babies to get baby formula for bottles. Passengers were finally and insultingly told to go home and go back the next day for luggage. When your destination is hundreds of miles away from the airport you'd actually want to do the round trip again the next day? The food (very poor quality) is as overpriced as the pathetic snack selection. There's no entertainment there were no blankets or pillows (even if you were willing to pay for them) and they kept a couple with a young baby waiting half of a five hour flight for a baby's bottle to be warmed. Result one screaming kid for three hours. Thank you Monarch. They don't update passengers about flight delays or baggage delays. As a family we all did the honourable thing and gave them a second chance before having to acknowledge they still screwed everything up. Monarch don't apologise and they refuse to pay compensation as required to do under EU law. We'll never ever fly with them again.","","","","","","3.0","2.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Cavell","United Kingdom","2014-10-12","Poor premium economy. Just back from Florida. Aircraft was old many monitors not working the guy next to me had no tray table attached at all. He was given an upturned cardboard box on his lap to eat his dinner from. No drinks offered on return leg with dinner. In fairness food was ok. Overall not what we paid for.","","","Premium Economy","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Telford","United Kingdom","2014-10-12","Flight from Gatwick to Sanford Florida (wheelchair user). Check in was efficient but did not have a lower down counter at Gatwick. 40 minute delay but this was made up whilst en route. Retained wheelchair until the gate. Priority boarding which helped a lot. Lots of room in overhead lockers probably due to the strict one piece of hand luggage rule being applied. Seats felt a bit claustrophobic despite it being in the premium cabin. Could have been because the seat in front kept reclining as it was faulty. Legroom not too bad (I am 6'3"" big build long legs). Access to the aisle was good once I learnt how to raise the arm rest. Cabin crew were fantastic. Lots of food and drink always served with a smile. Quite a roomy disabled toilet on board (Airbus A330). Easy disembarkation process. Sanford is an easy airport to use. All in all a very reasonable outward flight. The claustrophobic feeling in the seats is the only reason for not awarding top marks.","","","Premium Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Andrea Storey","United Kingdom","2014-03-10","Flew with family to New Zealand from Heathrow into Kuala Lumpur and then onto Auckland. Return journey was Auckland to Kuala Lumpur and then to Schipol. Flights were on time allowing ample time for making connecting flights. Staff were very friendly and helpful and worked tirelessly on these long haul flights As with a lot of airlines economy class seating is not the most comfortable but you get what you pay for. The food was very good and the vegetarian option which I had was varied throughout the journeys. Couldn't fault the inflight entertainment which provided excellent selections of current movies and old favourite TV programmes. All in all a very pleasant experience.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tony Hand","United Kingdom","2014-03-06","Flew to KL from London on 19th Feb 14 on A380. Collapsed when stood up too quickly hitting my head hard on the ground (I've flow hundreds of times and this was a first so beware sitting for many hours then standing up too fast). Crew were outstanding finding a row of seats for me to lie down on. providing an ice pack for the bruising and regular checks to make sure I was ok. Even moved us to the front of the plane for a fast exit. Well done MAS - faultless service.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Kleine","Germany","2014-05-03","ABZ-FRA-TXL on 737-500 and A320. Lufthansa clearly stands out on European routes for me. 1) All classes include checked luggage and they are generous when it comes to weight limits (I had 28 kg no problem whatsoever). 2) Very generous bar service even between FRA and TXL (50 min flight time) they served drinks twice. There is always a snack and on international routes a proper sandwich which makes a difference with for example BA or Air France where they still serve lousy crackers on international (European) services. 3) The cabin crew are lovely has humour and also treats Economy Customers as important guests.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Wintrob","United States","2014-05-01","My wife and I took Lufthansa flights BOS-MUC-DRS on Apr 18 DRS-MUC-GDN Apr 22 and GDN-MUC-BOS on Apr 28. We were very satisfied with the service. All flights were on schedule. Our return flight to BOS arrived early. The check- in procedure was courteous helpful and efficient. Our interactions with all flight attendants was courteous and helpful. We feel safe and confident about flying Lufthansa and would gladly do so in future.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Giles","United Kingdom","2014-10-08","Flew from London Gatwick to Sanford Florida with my wife and two daughters had an excellent flight in premium cabin meals seats and a truly professional and friendly service from the cabin crew of Monarch Airlines and the same is said with our return flight back to London Gatwick. The only issue Monarch need to address is the inflight entertainment and I'm sure I speak for everybody on the aircraft picture quality variety makes a long haul flight a long long flight.","","","Premium Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ian Gardner","United Kingdom","2014-10-08","We travel on the BHX-Tenerife route frequently and have found the punctuality pretty good apart from odd blip  in fact most flights land earlier than scheduled cabin crew always friendly and the on board snacks of good quality and price (especially the bacon panini!) seats are pretty tight however no issue getting and walking around if you want to stretch your legs new seats don't recline so that sorts out the inconsiderates who recline the seat in front the minute they sit down. Planes always full or close to being full sorry to see Monarch are struggling financially hopefully they will sort things out as route and flight times really convenient. No inflight entertainment but don't most people have Ipods and tablets these days?","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Messer David","United Kingdom","2014-10-05","The flights were on time. The outbound flight was an A321 in good condition and the return was the same but a bit older. The flight attendants were well presented in smart uniforms and did there jobs very well. We had booked inflight meals which were of a good standard. The return flight was quite bumpy due to storms and the food service was stopped due to the rough conditions which I must agree with. Maybe an extra 1 inch of legroom would be good.","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tony Mcnabb","Australia","2014-03-04","Flew business class on an A330 from Sydney to Kuala Lumpur. I just have to say the aeroplane was very clean staff were very good my only negative comments are about seats. They were the worst seats I have sat in as for sleeping forget it. The toilet was very small and by the way this flight was not cheap. I would never fly with this airline in business class again. Economy short flights yes.","","","Business Class","","7.0","1.0","5.0","4.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Zulkhairul Naim","Malaysia","2014-03-04","KUL-DXB-KUL. Airport check in staff were good check in was quick. Flight en route to DXB was 30 mins delayed but arrived on time. Flight back to KUL was on time and arrived 30 minutes early. Outbound stewardesses did not smile at all and did not showing much interest in customer and comfort - disorganized team. Otherwise return flight FA's were attentive. Food for lunch was so-so and sandwich was awful. IFE was good and functioned well. All in all sad to say nothing special about MH and it was average.","","","Economy","","6.0","3.0","2.0","2.0","3.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Anderson","Hong Kong","2014-03-04","I am a frequent flyer. Having flown 6 sectors with Malaysian over Christmas and New Year I have enough experience to make a judgement. The cabin crew are generally inefficient and disinterested. The food is mediocre (breakfast during an 8 hour flight consists of a soggy chicken pasty and no hot drinks). Despite relatively calm flights on all 6 sectors I was offered tea just once due to the seatbelt signs being illuminated for most of the flights on all 6 sectors (which the majority of passengers ignored but the cabin crew ignored their non compliance). No safety demonstration given on 2 flights. They failed to honour a bulk-head seat reservation that they charged me extra for due to a change of aircraft and instead gave it to someone else.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kustermann Hubert","Germany","2014-05-01","Very positive experience. Only one major complaint: the distance between the rows of seats is very short. I am only 175 cm tall and weigh 65 kg but feel cramped in when the seat in front me is being reclined back I have no choice other than also tilt my seat back - even if I don't want to. Most other airlines provide better seating arrangements than I experienced on the flight LH 476 on April 28 2014.","","","Economy","","4.0","1.0","4.0","3.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Werhan Peter","Germany","2014-05-01","IAD-FRA LH 419 20/4/2014. New 747-8 reduction of engine noise - good. Seating - in view of economy class - good. Meals - breakfast lousy. Cabin crew - morning service started late no prompt to bring the seat back into an upright position for meals. Reaction time of inflight entertainment system very slow.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Wolf David","Germany","2014-04-30","LH456 and LH9242 on 10 April. Good product and Service - Shared flight with United Airlines was awful (not a thing I was looking for as I booked Lufthansa). Employees were most of the times quite nice. In-Seat-Entertainment in 747-800 works horribly (touch screen). Planes are cleaner than others from other airlines but still somewhat dirty - cleaning should do a better job and crew must check it prior to boarding.","","","Economy","","7.0","4.0","5.0","4.0","2.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","I Haydock","United Kingdom","2014-10-05","28th Sept 2014 ZB 569 flight Tenerife to Manchester 20.55 delayed 16 hours No Monarch staff present to explain - Iberia staff took us to overnight stay in Santa Cruz. Reason given no crew available. On flight home Pilot gave mechanical failure on previous flight resulted in a delay to obtain parts. If you look at previous claims Monarch seem to use Technical problems to avoid compensation claims.","","","Economy","","","4.0","3.0","3.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Giles","United Kingdom","2014-10-05","Flew Premium from London Gatwick to Sanford Florida with my wife and 2 daughters and had a wonderful flight outbound and inbound the meals were excellent. Monarch flight crew very professional and friendly and we found the seats comfortable. The only down side was the inflight entertainment poor quality TV screens and no available information on what is showing on the flight not that it is worth it. Not good if you are on a long haul flight.","","","Premium Economy","","9.0","5.0","5.0","5.0","2.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mat Isa Zulkifli","Malaysia","2014-03-03","Flight from Kuala Lumpur to Seoul (MH 0066) on 15 Feb 2014 and Seoul to Kuala Lumpur (MH 0067). MH 0066 flight was delayed 3 hours because of a problem with the cargo we were sat on the plane waiting. MH0067 - The cabin crew were not very interested or friendly during service.","","","Economy","","5.0","2.0","2.0","3.0","5.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Coxon","Australia","2014-03-03","MH148 MH1. MEL-KUL-LHR 5 Feb. Flight crew and aircraft excellent. Some of the complaints on here are truly childish. Things like ""cabin was filthy"" ""no chicken curry"" ""no window seat"" you arrived safely in comfort that's the important thing folks. Complaints about cabin crew maybe reflects your attitude to them and the way you treat them.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Herman Mitzi","Germany","2014-02-28","Flight from Hong Kong to Kuala Lumpur. My first flight with this carrier was very positive. The entertainment system was great for a four hour flight and the food was very delicious. Looking forward to flying with Malaysia again.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Banner","United Kingdom","2014-04-29","FRA-SFO LH454 13 Apr 2014. LAX-FRA LH457 25 Apr 2014. First class flight inbound: Seat was broken. System needed to get re-started 4 times during the flight then adjusted manually. Food: salad was unenjoyable. Main course (beef fillet) looked very good but was tasteless. Service onboard not first class at all. Slow and not attentive. Lounge LAX: great facilities. However very thin food offering. Business flight outbound: Entertainment system crashed 3 times. Old business class seats.","","","First Class","","4.0","2.0","2.0","2.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ralf Bostedt","Germany","2014-04-28","LH 415 IAD-MUC on April 21 2014. This flight offered the cabin service as it used to be with friendly and attentive flight attendants which created a nice relaxing atmosphere. The inflight system was new and worked very well especially when comparing to the e.g. A380 (eco) which are terrible. Flight was very good however it all depends on the crew. I also experienced very bad and disinterested service (lately LH 462 A380 FRA-MIA on April 13 with unclean toilets right from the start and stressed personnel).","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Deu","Spain","2014-04-25","FRA-BCN 22 April Economy award ticket. This was an expensive (paying with miles) ticket from LJU to BCN. The first flight was on Adria and its new CRJ900 aircraft. FRA-BCN was on LH economy departure 4 mins before time bearding with 2 jetways to A321 which is very rare. Cabin crew were just regular. No special attention towards top tiers full flight basic food which included a small sandwich and a drink. Well groomed staff and maintained aircraft. Arrived (touched down) in BCN 6 mins ahead of schedule but lost 20 mins due to taxi and outside parking position even if a lot of gates were empty. Lufthansa is keeping itself above water saving even where savings are impossible charging more for taxes and lowering earning levels of Miles & More. After 25 years and complete dedication to LH I will not re-qualify for Gold status anymore.","","","Economy","","7.0","4.0","3.0","2.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Epton","United Kingdom","2014-10-01","Have always enjoyed Monarch flights to Turkey but never again - the new seats do not recline but worse still are cheap nasty and almost agonisingly uncomfortable. I got back ache within half of take-off. By the end of the flight I had pins and needles in my right leg. One man in front of me decided to sit on the cabin floor with his back to the cabin wall rather than endure his seat anymore! The extra legroom is a joke because Monarch require you to put some bags under the seat in front which negates the benefits of the extra leg room. Now expensive with appalling seats!","","","","","","1.0","4.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Butcher","United Kingdom","2014-10-01","We flew back from Dalaman to Manchester on the 22.20 flight. I had seat 22A which meant a window seat for me. My wife had 22B. The seat was fine and the legroom adequate. I am 5'8"" tall and 160lbs. The wife is 4'10"" and 116lbs. I could stretch my legs out under the seat in front and I slept for 2 hours unaided by alcohol as I was driving at the other end. I didn't recline the seat. Taller and wider people have an advantage in life generally as they tend to look down on smaller people. So the 4 hour flight was a good experience for us. The flight crew were courteous and we would fly with Monarch again. Taller people who are generally more advantaged should pay for extra legroom or drive or sail.","","","Economy","","7.0","3.0","5.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Paul Alcock","United Kingdom","2014-10-01","26/05/2014 Luton - Mahon ZB38. 30/05/2014 Mahon - Luton ZB39. Have flown with Monarch many times from Luton airport the last trip we took as a couple was to Mahon which we found to be very good. Customer service was excellent and the flight was very comfortable. Snacks were very good value for an airline.","","","Economy","","10.0","3.0","4.0","3.0","0.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","David Mogford","Australia","2014-02-28","I have flown hundreds of time on various airlines and have never felt the inclination to leave a bad review until now. We flew from Melbourne to Hanoi with Malaysia just a few days ago and it was an experience not to be savoured. The staff were very unhelpful when I asked if there were any rows of seats available after take off I was promptly told that by the flight attendant that she didn't know and that I should walk to the rear of the plane and check for myself this was despite the fact she had just walked the aisle several times prior. Generally the staff were very unfriendly and unhelpful. Then the food arrived it was the worst dinner I have seen on a plane - needless to say we skipped dinner. All in all I would not fly with this airline again as I know what great service can be found on others like Emirates Etihad or Qatar.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Adrian McKay","Indonesia","2014-02-28","4 flights on MH in Business Class. MH 726 Jakarta to KL: The 2 female flight attendants serving were friendly and managed to address passengers by name. Although upon boarding neither were smiling. and indeed they look most unhappy. The forward toilet was dirty. I was also surprised that my cutlery had not been properly cleaned. The issue of MH's Nasi Lemak has received a lot of media coverage and yet the product on the flight from Jakarta to KL was not complete - it was only rice with prawns in a sauce with an egg. MH 129 KL to Melbourne: Boarding was efficient crew friendly and generally service was good. However the purser did not seem to do anything except look unhappy and did not interact with more than a couple of passengers. Surprised to be told that champagne could not be served while the aircraft was on the ground! The selection of newspapers and magazines needs to be less myopic. Similarly a better selection of world business and general interest magazines would be appreciated. MH 146 Melbourne to KL: Flight was much less enjoyable and probably only saved by the efforts of the female flight attendant in business class who made up for the poor service from the two other males and flight service director. She was the only person who addressed me by name. No menus available. The two male flight attendants went about their jobs with the minimum of interaction with customers service was very off-hand. The chef-on-call dish of beef was very tough. Most times when I went to use the toilets at the rear of the business class cabin they were occupied. As there were only 10 passengers in business class and they were all in their seats it suggests that the flight attendants allowed economy passengers to use the business class toilets. MH 723 KL to Jakarta: Not much to complain about although the flight attendant did not address passengers by name.","","","Business Class","","5.0","3.0","2.0","2.0","2.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Teoh","Australia","2014-02-27","SYD-PEN-SYD (via KUL) in Economy. SYD-KUL-SYD on new A330-300s. Check-in at SYD was fast and the agent was really friendly. Fast-track through immigration and security provided because of elite status. Priority boarding for status passengers honoured. Seated in bulkhead rows on both flights where legroom was plentiful. Onboard catering was reasonable and of a decent portion but nothing outstanding. Cabin crew were friendly and helpful with the exception of one particular female attendant on the SYD-KUL leg who was a bit abrupt with other passengers. IFE was AVOD with a reasonable selection of movies and TV shows. Seat itself was much more comfortable than I was expecting and recline was also quite generous which made it comfortable enough to get a decent amount of sleep on the overnight flight back home. Both flights on time. KUL-PEN-KUL was on very old B737-400s. These planes will thankfully be gone by the end of this year. Priority boarding on the domestic flights for status passengers honoured. Both flights slightly delayed. Peanuts and juice offered on these flights. Cabin crew for these flights were friendly helpful and enthusiastic. Overall I was very satisfied with my experience on all flights and for the price paid it was great value for money.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Emily Borowski","United States","2014-04-24","I flew flight 434 from Munich to Chicago (ORD) on their A340. The plane was new beautiful and the flight attendants were pleasant. I had the chicken with rice meal option and it was good. I enjoyed the white wine and the staff was very good about keeping the passengers' glasses filled with water juice or soft drinks. I had the calzone instead of the quiche for the snack prior to landing. It was only okay and I was disappointed that a fork and a knife were not offered with this option. The IFE (in-flight entertainment) options were adequate. During the flight I watched two movies and enjoyed the spa/relaxing music option. To summarize I had a good experience and believe I got good value for my money. I would recommend Lufthansa.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","H Muellerschoen","Germany","2014-04-23","It has been a long-haul transatlantic flight in a new 747-8. The baggage drop security check flight and arrival have been uneventful and ok. The service onboard was good but not outstanding. After less than ten rows serviced the choice of meals was already reduced to one (pasta). The quality is comparable to supermarket convenience food and tends to be lower than in previous years - in variety as well as in general quality.","","","Economy","","7.0","5.0","4.0","3.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Simeone Enrique","Belgium","2014-04-22","HND-BRU via MUC 1st class A340-6 full plane in all classes. I am fond of LH but although very convenient HND airport check in was a mess even for 1st class had to wait more than 15 min computer problems staff lacking skills! Used ANA Suite Lounge - excellent! Boarding again messy. Once on board very efficient staff and professional purser. Food not so good and drinks very average. Since it was a day flight sleeping is difficult so watched a few movies and slept a little. Because the connecting time to the BRU flight was tight checked with purser and he assured me that someone was meeting me to go through all fast channels (ie passport control and security) but no one around made it on my own just before closing doors. Purser in short haul flight was apologetic as was check in gate staff. Excuses excuses and more excuses. All in all have the best European First class together with Swiss.","","","First Class","","7.0","5.0","5.0","2.0","3.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Lang Helen","United Kingdom","2014-09-28","We flew from Dalaman to Birmingham on 22nd September 2014. Punctuality was very good in fact we arrived back early. Spacious overhead lockers very fast baggage reclaim good legroom because of non reclining seats. Staff were efficient and cheerful. Food not required. The only bad point is the hardness of the seat and the short back of the seat. Would fly with Monarch again but take a neck pillow and something to soften the seat. Information and booking was good. The tablet holder was good but I do not have one. There was good room under the seat for books in a bag.","","","Economy","","8.0","2.0","4.0","0.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Alvin Morris","United Kingdom","2014-09-28","I travel regularly on the MAN-AGP service and the cabin staff have always been polite and efficient. Flight deck mostly give information of use and sometimes with humour. Time keeping outbound has been good but return from AGP can be frustrating as other low cost airlines appear to shout loudest and depart on schedule. It may be a case of confronting the ground handling agent as to why this happens so often. The new seats are hard and uncomfortable especially for taller travellers they have a low back that sticks into your lower should blades. Just about bearable on a 2/3 hour trip but any longer and would be torture. Overall a great airline but a few tweaks by management needed on their operational side. They could give the other low cost airlines a run for their money and worth an extra £5 each way extra on seat cost. Just tell passengers what they are getting for their money no hidden surprises.","","","","","9.0","2.0","4.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Rane","Australia","2014-02-27","KL to Brisbane on MH135 on A330. Check-in was efficient and the flight left on time. During the 8 hour flight we only had one meal. It was announced that there was a choice of fish pasta or chicken curry. My wife and I were both looking forward to the chicken curry. When the trolley arrived the hostess told us that they had run out of chicken curry. When she saw the disappointed look on our faces she told us it was the pasta or we go without. We both chose the pasta which turned out to be bland and awful. The cabin crew just couldn't be bothered serving passengers. We barely saw them during the entire 8 hour flight. The entertainment was average. Also I had never been on a flight where announcements were made so frequently. They were made twice in English and Malay. If you were trying to sleep or use the in-flight entertainment these constant announcements were annoying. I will not fly Malaysian Airlines again unless the price is extremely cheap.","","","Economy","","3.0","4.0","1.0","1.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Cutts","United Kingdom","2014-02-25","BKK-KUL-HKG 23rd and 24th Feb first flight on a 737-800. I've used MH a few times before and always enjoyed the flight check in quick they use the Thai lounge in BKK which is just ok. Boarding quick and on time departure the aircraft was clean and fairly new I must say it was very comfortable. Food was ok and cabin crew did a good job - very friendly. KUL-HKG checked in at KL Central I made a mistake with online booking date ticket desk managed to change the mistake quickly for a charge of about £20.00. MH KL lounge is fine with a decent selection of food although I always find it very busy. Flight operated on a 777-200 I had to accept the last seat 4E in the centre middle but it turned out to be fine! I like the seats on this aircraft find them very comfortable. I used the same aircraft the other year for a long haul from LAX to TPE crew on this flight were very friendly food was just ok I managed an hours sleep before landing on time.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","N Ashok","Malaysia","2014-02-25","I flew Business class last Dec from KL to Perth (return) 3 Adults and 1 infant. I must say I was very disappointed with the service. Service was slow our food was extremely salty thus inedible. They did not give me the baby food that I had pre ordered. I am now having trouble with my seating arrangements and customer service has been very slow to rectify this problem.","","","Business Class","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jose Antonio Pellicer","Spain","2014-04-22","LH 1147 Bilbao - Frankfurt March 31st 2014. LH 440 Frankfurt - Houston March 31st 2014. LH 419 Washington Dulles - Frankfurt April 11th 2014. LH 1142 Frankfurt - Bilbao April 12th 2014. Overall I have to say that I am satisfied with the airline. Lufthansa makes you feel comfortable on most of their trips. I value the professionalism of its workers. The only two issues they should get better are the entertainment onboard in economy class where you find fewer movies compared to other airlines and the new calculations for the mileage system in 2014 which makes it more difficult to retain or gain frequent flyer or senator status unless you spend more money.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Flueckiger Bruno","Switzerland","2014-04-21","Flight LH415 Washington Dulles - Munich. Modern aircraft friendly staff very limited space in economy class Food so-so.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Karl Moosbrugger","Austria","2014-04-21","FRA-SEA in business. Check-in was quick onboard a friendly crew and good service with tasty meal a snack half way and a warm snack before arrival. The new video system offered lots of choices. Seat was comfortable although I had the feeling they reduced the width compared to the old business seats.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Windsor Andrew","United Kingdom","2014-09-22","We flew with Monday 15th September flying from Gatwick to Alicante. The plane and cabin staff were excellent. We have travelled with lots of different airlines and rate this as one of the best.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","McNamara Sean","United Kingdom","2014-09-22","Recently flew Birmingham to Hurghada. When checking in I asked if we could sit as close to the front of the plane as possible and was allocated row 10. Legroom was ok but seats were of the old variety. I thought Monarch were retrofitting their seats so it was disappointing to get the old armchair seats. Service Onboard was great. Check in at Hurghada was a different story. I again asked if we could be sat quite close to the front but was told that we had to pay for extra legroom seats. Speaking to one check in agent he said it was £30 per seat but as 5 people were travelling he would do us a deal of 3 seats for the price of 5. I doubt this was company procedure and the monies would have made their way into the check in agents pockets. Appreciate Monarch can't vouch for all those working in behalf of the company but they need to be aware that others are trying to profit from their usual jobs as we have been seated in what are the extra legroom seats on return flights free of charge previously. Service was slow onboard but we landed 40 mins ahead of schedule.","","","Economy","","5.0","1.0","3.0","3.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Gautam","Nepal","2014-02-25","MH 171 KTM-KUL 21 Feb. The cabin crew were not very interested in service and completely disappeared after the meal was served. I could hear the chatter and laughs from the galley and also saw them using tablets in full view of the passengers. Unprofessional.","","","Business Class","","4.0","3.0","1.0","3.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Teoh","Australia","2014-02-24","SYD-LHR-SYD (via KUL) in Business Class. Flight between SYD and KUL were on new A330-300s and flights between KUL and LHR were on the A380s. All flights on time. Cabin crew on all flights were very friendly courteous and helpful without being robotic. Check-in at SYD very smooth and quick with a very friendly agent. Angled flat-bed seats on the A330-300 is behind industry standard but they were comfortable enough to allow sleep but storage space is severely limited. Flat-bed seats on the A380 are much more comfortable with a lot more storage space for personal items but still not an industry-leading product. Forward mini-cabin on A380 feels very private and quiet. On-board catering reasonably good on all flights with the satay being consistently top-notch. Check-in at LHR also quick with friendly agents. All seat requests honoured as well as Chef-on-call meal orders. A very good product overall let down only by the hard product on the A330-300 but it was excellent value for money. Taking everything into consideration Malaysia Airlines will usually be my first choice to Europe.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Bud Dungan","United States","2014-04-21","I flew business class on A319 from Frankfurt to Erbil and back then to Houston on A380. There was no business seats from FRA to EBL even though they passed it off as business class. Just the same as coach. It was a 4 hour flight. Absolutely dreadful! Then in business class on the A380 the seats do not go horizontal therefore I could get no sleep as my body was being pulled down.","","","Business Class","","1.0","1.0","5.0","2.0","3.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Braun","Austria","2014-04-19","FRA-SIN-FRA on A380 in economy. Flight was cheap left/arrived on time and meals were fine but those were the only real positives. Fortunate to snag a seat with no seat in front so endless legroom. All other seats in economy looked ridiculously cramped. Seat itself was extremely uncomfortable for the 12 hour flight and the constant prodding of the touch screen from the passenger behind is a little annoying. (Unfortunately this is the only way to operate the screen as the remote is basically useless) Entertainment system would have been ok but crashed 3 times. Am Lufthansa 'Senator' status which helped in being able to secure one of the best seats (53D) other than that absolutely no recognition of so called status on board unlike Air New Zealand where one feels welcome pampered and valued - even though it is not my 'home' airline. All in all pretty sad for such a proud airline.","","","Economy","","6.0","2.0","3.0","4.0","3.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Norton","United Kingdom","2014-04-19","Madrid to Bogota via Frankfurt. Excellent flight to FRA with good hot breakfast of Spanish omelette and spinach bread and jam with plenty of drinks! Upgraded to business class with my partner using miles. Only issue I have with Lufthansa was the transfer to Terminal C which includes having to exit and go through security once again which is always slow at FRA airport. Senator lounge in C very nice and cosy with direct door access to the gates. Service onboard to Bogota was excellent despite my food choice not being available even third row into the business class. The food portions are smaller but the drinks service made up for that with the crew members being super nice and efficient. I have always enjoyed Lufthansa since 15 years in general but the new miles and status earning system is somewhat disappointing but perhaps necessary with the overcrowded lounges and lack of free seats when using miles.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Anita Badwal","United Kingdom","2014-09-22","Monarch airlines are too basic. Although we had issues Monarch made our 3 hour journey to Corfu in August very dull and boring. No entertainment no blankets or pillows on night flights and the food had no variety and was a rip off. Whilst sitting on the flight waiting to leave we saw our luggage being taken off the plane then later we were told they had put the our luggage in another plane and theirs on ours so had to wait for the swap! Lovely staff though and great pilots.","","","Economy","","1.0","1.0","5.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Anogianakis","United Kingdom","2014-09-19","Monarch informed me in advance of time change of outbound flight due to operational reasons. I understand this is happening to all airlines not just Monarch. I was more annoyed as the inbound flight was delayed 2 hours. Check-in agent didn't inform neither me nor other passengers of the delay. When we checked-in at Manchester we were met by an unprofessional lady who seemed not to care about customer service. We were given 2 aisle seats I chose not to pay for online check-in but I asked if there was any chance seating next to my girlfriend the response was: no I'm sorry plane is full. Once we were aboard the plane was half empty. Monarch cabin crew are really good and professional.","","","Economy","","2.0","2.0","3.0","0.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","John Dardis","United Kingdom","2014-02-22","MH002 SGN-KUL-LHR on 737-800 and on A380 for the London leg. Good service from Ho Chi Minh. Nice food and nice plane (I'm used to Ryanair's version of the 737-800). Disappointing service on the long-haul to London. Cabin attendants failed to clean up a full glass of red wine which was spilled all over the exit door in front (I was in 74A which is a window seat without another seat in front. Incidentally this seat isn't worth paying extra for unless you are over 6 foot tall - the tray table and console are poor). Passenger in 73 left wine on the flimsy tray table (he had similar bulk-head style tray-table as me) which then got propelled across cabin due to turbulence. Took several attempts to get steward to clean it up. Will be avoiding Malaysia Airlines in future.","","","Economy","","4.0","1.0","1.0","1.0","4.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Claire Veronica","Malaysia","2014-02-21","Leaving Frankfurt 19th Feb arriving 20th Feb. MH 5. I have just returned from New York via Frankfurt with 2 different airlines of which one was Malaysia. I really have to say that it now feels like a different airline. In short I feel that the cutting cost is obvious. I feel the spirit of the crew is not there.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Fischer Felix","Austria","2014-04-16","LH1233 on 16th of April from Vienna to Frankfurt. The overall flight was good and the flight attendants were friendly. We also got a small snack. The fact that there was absolutely no Inflight Entertainment was no problem due to the short flying time. The only things which disturbed me were that the flight was overbooked and that the online check-in didn't worked till I called the Lufthansa hotline. But all in all I would recommend Lufthansa and look forward for the next flight!","","","Economy","","8.0","4.0","3.0","4.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","B Mock","United States","2014-04-16","Frankfurt to Dulles International Airport Washington DC on 13 April - even in economy class. It was such a contrast to the miserable United flight a week before - without doubt the most excruciatingly cramped and uncomfortable flight I have experienced. Seats on Lufthansa were very comfortable and crew outstanding with well- timed efficient food and beverage service. Loved the hot towel service! Only drawback was the frustrating in- flight entertainment system with sluggish touch screens requiring multiple attempts to activate and many movie selections which would not play. The seats were such an improvement over United's that I intend to fly Lufthansa whenever possible from now on even tho' I am a United Mileage Plus member.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","L Hausmann","Germany","2014-04-16","LH 418 on 9th April 2014. I was very satisfied with the overall experience on my Lufthansa flight although I would hope for a few additional movies on the inflight entertainment recent releases in particular. Staff were friendly and meal choices okay. Sometimes offers e.g. for Bailey's/Cognac after meals are only made upon request so you need to pay close attention when a flight attendant comes by. However compared to other airlines I've travelled with so far (e.g. Air France UA US Airways KLM Air Berlin) I'd rate Lufthansa higher than average.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Brockie","United Kingdom","2014-09-19","Manchester to Antalya 4-11th September. Flights 0520 and 0521. Flight on time. Service good but cramped seating and legroom which meant your knees touched the seat in front made the journey most uncomfortable. Impossible to cross legs or stand up to relieve discomfort. Monarch seem to have increased the number of extra legroom seats at the expense of other passengers presumably to make more money. Never again.","","","Economy","","1.0","1.0","4.0","4.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","W Ryan","United Kingdom","2014-09-17","This was my first time attempting to fly with Monarch and I will never try this again. The date of travel was 8th Sept 2014 when there was a security alert at Luton Airport where the flight was to originate. I will only address my remarks to Monarch rather than the chaos and mayhem which occurred at the airport. The basic problem was their complete lack of communication with passengers and the complete lack of any Monarch representatives at the airport. All the other airlines were decisive even if it meant the cancellation of flights and made some effort to assist their passengers. I could not help noticing that Ryanair were the first back on their feet and giving coherent advise to their passengers. After waiting hours after the other airlines Monarch cancelled everything giving no guidance as to how we should get out of the departure area when and where we could get our baggage back what if anything we were now being offered etc. The screens in the baggage arrival hall were out of action and it appears that Monarch simply put all the bags from their cancelled flights on any carousel where space was available even if these were being used for the now incoming flights as well. I could go on about this airline where unrelated strike action is now forecast which gives me yet another reason not to use them again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Oskar Beck","Sweden","2014-02-20","We flew from Amsterdam to Kuala Lumpur and back from Denpasar to Kuala Lumpur and from there to Amsterdam on 18 Feb 2014. The flight Amsterdam - Kuala Lumpur had decent service and friendly staff. However the return journey from Denpasar to Kuala Lumpur was a disappointment. Staff were bland and ignored your wishes. Even worse was the journey between Kuala Lumpur and Amsterdam. The food was distributed quickly the lights did not work which meant we could not read our book. We had different expectations of this airline.","","","Economy","","4.0","3.0","1.0","2.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Clive V Drake","United Kingdom","2014-02-19","KL - Langkawi - KL - Phuket. Three flights on average 1 hour each on my tour of the Far East. The first two flights were on an ageing 737-200 and the last on a newish 737-800. Was surprised that the airline was dry on all but the last flight. Old business class on the 737-200 - which was very tatty. The newish 737-800 was very comfortable. FAs on all flights were friendly and efficient. My wife ate the food on all flights and said it was ""okay"". The lounge at KL was very average and again no booze. MA was for the purpose we booked them - okay. Would only use them again if I had to.","","","Business Class","","8.0","3.0","5.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Puls Alexius","Germany","2014-04-16","30 Mar 14 LH 408 Dusseldorf - New York / Newark. 6 Apr 14 LH 419 Washington Dulles - Frankfurt. Pleasant travel experience. Seats in Economy could be wider and more comfortable.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Shobana Saraswathan","India","2014-04-15","Our flight LH439 DFW-FRA was very pleasant. Punctual and extremely comfortable. The stewardesses were very courteous and efficient. The special Asian Veg Meal was tasty. We look forward to our trip to Europe shortly.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Roberts David","Belgium","2014-04-13","Brussels to Frankfurt business class March 25. Checked in at Zaventem at the First/Business Class counter with the most miserable agent I have encountered in 30 years of flying. No smile no eye contact no attempt whatsoever to welcome a paying customer. The agent really looked as if he hated every minute of his job. The flight itself was fine on-time with helpful stewards in a half-full plane.","","","Business Class","","7.0","4.0","5.0","2.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Yates Jeffrey","United Kingdom","2014-09-17","Manchester - Alicante 31st August. Due departure 17.30. Actual departure 21.20. Flying with Monarch is becoming a gamble as far as punctuality is concerned. A later flight was cancelled and I believe consolidated with ours due to lack of passengers. It's a great shame as we've used them for 10 years fairly regularly and the flight staff are generally pretty good. However Ryanair are much more punctual! Already suffering financially - if they don't sort these problems they will not be around much longer! Daughter flew with them last night on same route - 5 hour delay!","","","Economy","","2.0","3.0","3.0","3.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Jo Healey","Australia","2014-09-17","We were involved in last week's Luton evacuation. After a 3 hour flight from Malaga (landed 14:15pm) we were unable to exit the aircraft for another 5 hours. There was no offer of food or beverages apart from a cup of warm water (self serve). We did not receive regular updates we could see other people outside on the tarmac. The pilot was obnoxious telling us that ""at least we had a seat"" and I did not feel he was advocating on our behalf to get us off given that the news reports advise the airport was reopened shortly after the 5:15pm ""controlled explosion"" and we did not exit the aircraft until after 6:30pm. The pilot advised that they too were stuck on the aircraft however as I pointed out his seats weren't near the toilets he had a nice view (and I would hazard a guess some refreshments). The crew also felt it was appropriate to eat their wraps and peanuts in front of us when we were not offered any refreshments. They gave us some story about ""customs regulations"". Even the Luton Airport staff offered us bottles of water as we exited. The toilets we disgusting after the first 2 hours with so many people using them and our seats were just outside. You can really tell the calibre of an organisation in a crisis and Monarch fell well short in my opinion. Absolutely disgraceful!","","","Economy","","","4.0","1.0","1.0","1.0","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","T Hall","United Kingdom","2014-09-14","Just flown back from Dalaman Turkey with Monarch Airlines. By far the worst seats I have experienced on a plane. The new seats are fixed back they do not recline. This wouldn't be so bad if they were actually comfortable however they are not. The seats are covered with only a thin layer of padding you may as well be sitting on a plastic chair and they are curved to reflect the curvature of the spine this is great however it means the only way to try and sit comfortably is bolt upright! When you do this there is nowhere to rest your head as the seats are quite short. You end up having to rest your head back onto a rock hard edge. Our flight was 05.00am. As you can imagine everyone on board was tired. The whole plane was full of people moaning how bad the seats were. Personally I would rather pay a little extra on another airline than fly with Monarch again because of this. I do hope Monarch read these reviews and take customer complaints seriously as they have lost a customer in me.","","","Economy","","5.0","1.0","0.0","0.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Mounir","Australia","2014-02-19","Flew KL to Melbourne late last Saturday night. Had been offered and received a Boarding Pass for this leg of the trip the previous day in Yangon. At that time I'd been asked if I wanted a window seat to which I'd replied that I did. When I got on the flight I found myself squashed in the middle of the row two people each side. The seat didn't recline and the in-flight entertainment didn't work for most of the journey. This was the most uncomfortable flight I have ever been on and definitely would not recommend Malaysia Airlines to anyone.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Cox","Australia","2014-02-18","Flew KL to Denpasar 9th Feb. Rude check in clerk altered our pre booked seating allocation separating my family of 4 - I had booked these seats 6 months in advance. Cabin crew equally unhelpful. They left the seat belt light on for the entire trip. When I approached the business class cabin crew to use the lavatory urgently I was told to go back to my economy seat and wait. For a supposed full service airline there is no service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Bradbury","Switzerland","2014-04-13","Frankfurt to Chicago April 1 outbound and returned on April 6. Good flight with the 747-8. Video system works well but slow to respond to touch commands.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Robert Renshaw","United States","2014-04-13","My first experience with Lufthansa was outstanding. I expect superior service in business or first class and I expect adequate service in coach/economy the Lufthansa staff from IAH-FRA and FRA-DXB (and back) were extremely pleasant and helpful - with a full cabin they were able to top-level service. I was pleasantly surprised that they maintained their pace for so long. The food was certainly better than most economy fare and the in-flight entertainment provided more than enough options to keep me occupied for nearly 40 hours of flight time on my round trip. I have come to expect average service when booking coach/economy and Lufthansa significantly raised the bar in this area. Now that I know about them first-hand I will look for their flights first when I travel.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Highton","United Kingdom","2014-09-14","Terrible reliability. We were flying Manchester to Barcelona to meet our cruise ship and were sat on the tarmac for over an hour whilst they tried to fix a technical fault. I think they were on the brink of cancelling the flight as a replacement part could not be found then it just started working again. On the return flight we landed on time and then stood around for over an hour in baggage reclaim due to another ""technical problem"" as they couldn't open the door to offload the cases - we certainly wont be flying with them again.","","","Economy","","","3.0","3.0","2.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Gill","United Kingdom","2014-09-14","Flew from Gatwick to Antalya in Turkey in September. Flight out was delayed a little but what aren't these days. Seats were so comfortable and the design of them allowed everyone to have so much leg room they thought they had paid for an upgrade. Flight back was bang on time. Service by the crew was excellent. I have flown with Monarch many times to Antalya now and have only ever had positive outcomes.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Crust Giles","United Kingdom","2014-09-10","I had the misfortune of travelling back from Venice on a Monarch flight on Saturday. I will never travel with them again. The fiasco started with the baggage deposit and boarding ticket collection in Venice airport at 11am. No quick line for baggage hand-over the weighing belts failed general chaos ensued. Finally everyone was processed and flight on time 12.50 to Gatwick confirmed. 12.30 arrived and we were told boarding on time proceed to gate 26. By now there were rumours the flight would not take off from Venice till 4pm. Gate 26 showed delay till 1.15 questions asked of Monarch reps and were told French air traffic control problems so new take off time 3pm. Manchester flight just the same. We were told no person from Monarch was in the airport. Vouchers given out for drink and snack but with huge numbers affected cafe could not cope. Take off time now 4pm. 3.30pm told to board at last. Got onboard at 3.45pm then told by captain we would take off shortly as there was a dispute of Italian workers which would end at 4.30pm. 5pm we finally took off staff would not honour the vouchers of the people who had not been able to redeem them in Venice. The captain then informed passengers that they knew of this strike at 6am as did most of the world. As far as I and I believe everyone on that flight no longer have faith in the liars from Monarch.","","","Economy","","","3.0","3.0","3.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Farrell","Australia","2014-02-18","MEL-LHR via KL return. Very disappointed with the Biz class seats on the legs to and from Melbourne to KL. The seat only had 3 settings and it had to be the hardest seat I have sat on. The cabin was filthy. The food was very disappointing. Overall this Biz class was certainly not worth the money. They need to review the aircraft they use on MEL to KUL leg - this is substandard. On a positive note the A380 (KL to London) Biz seats were very comfortable and the staff very friendly!","","","Business Class","","3.0","1.0","4.0","2.0","4.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Nick","Australia","2014-02-17","Excellent service food was great. New seating and aircraft for the MEL-KUL leg was great the way personal space is utilised is brilliant. The 777 aircraft on the KUL-FRA route was very tired and dated the fleet definitely needs retrofitting and IFE viewing quality on these aircraft is poor. Nonetheless service was great and would happily fly with MAS again.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Idra Thernot","Germany","2014-04-13","8 April 14 LH 008 HAM-FRA. Packed flight. Deadheading stewardess decides to dump her 2 (sizeable) pieces of luggage in the overhead bins above the emergency exits instead of taking her stuff to the back of the plane. Result: No space for paying passengers' luggage legroom can't be used (naturally) working stewardess had to rearrange a bunch of bags and coats and spread them throughout the airplane. Paying eco customers are rated lower than deadheads.","","","Economy","","1.0","5.0","1.0","3.0","1.0","","","5.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Dago Didier","Switzerland","2014-04-11","LH418 on April 8. Overall trip was good - given the seat I had. Staff service was okay - although some more smiles would have been welcomed. Appreciated personal and named greetings from the chef de cabine coming to the Economy section - thanks to my M&M status. Food was okay. Could have been more appealing for the snack 2hrs before landing. A hot napkin before landing would be a plus. IFE is easy but does not show last movie releases and miss some more language / subtitles options.","","","Economy","","7.0","4.0","3.0","2.0","2.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Shaw","United Kingdom","2014-09-10","We flew from Birmingham airport UK on Tuesday 31st August to Tenerife. We have flown with Monarch many times before and have been pleased each time. However things seem to have changed. The new seats are terrible the fact they don't recline is no problem but the lack of thickness of it makes the seat uncomfortable after an hour. The staff were the worst we have encountered.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Tim Cummins","United Kingdom","2014-09-06","LGW to Skiathos on August 22nd returning on 29th. Outbound delay of nearly 3 hours return delay (so far) 4.5 hours. Monarch certainly knows how to undermine your holiday experience. My advice: find an alternative.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Lin","Singapore","2014-02-17","I flew business class from KUL to NRT. From the (just renovated) lounge to the service quality of the cabin crew I would say that the experience was average. The newly renovated lounge atmosphere was simply chaotic and noisy food variety on offer was very limited. Noodles from the noodle bar barely edible. Shower facilities was nothing to write about. The service delivery was just mediocre. There was no drink rounds after the meal service the cabin crew were busy chatting away in the galley. I was expecting more from the cabin crew. Food quality are at best economy standard. Fortunately the experience was saved by the comfortable seat and generous leg space of Boeing 777. I would not recommend anyone to fly MH unless the price is cheap.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Lim","Australia","2014-02-17","Flew KUL-MEL A330. First class lounge in KUL was terrible. Service OK but A La Cart breakfast horrible. Food on board was worse. Inedible 'spicy chicken' limp salad and cream cheese instead of proper cheese. Meal before landing was even worse. Undercooked pastry with unidentifiable mushroom filling. That was it. 3 bites and it was gone. MAS used to be an unbelievable product. Its Air Asia flatbeds or SQ or EK from now on.","","","Economy","","2.0","3.0","3.0","1.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Keith Simpson","United Kingdom","2014-02-13","Travelled economy class on MH003 11 Feb LHR-KUL seat 80H and MH141 12 Feb KUL-SYD seat 26C. Both flights the crew were very good the seat and entertainment selection is far superior on the A380. I would recommend this airline as they offer a good product and value for money. The areas they could improve is the quality of the food especially the inflight snack on the LHR-KUL sector.","","","Economy","","7.0","3.0","4.0","1.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Herzberg Ben","Israel","2014-04-11","Flew LH490 on April 7 2014. I fly with LH about once a month on a round-trip that involves four segments. Service is always very good and on time performance excellent. New A330 interior in economy class is very convenient with a good entertainment system and ample leg room. I'm very pleased with Lufthansa.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Pagan","Greece","2014-04-10","HND-MUC-ATH on A346. 24 hours before I checked in on a seat on emergency exit. I was surprised to find out that they had a different lay out so no extra leg room. Thankfully economy section 30% full so I jumped in the seat in front of the bulk. The seat was quite comfortable. Food and beverages quite good. On time performance. Now on the below par section. The cabin was extremely cold and the blankets were small and thin. Complaints made but nothing changed. IFE a bit old without remote control tough to navigate on a low resolution screen. A worn out touch screen with ok variety on movies though. Poor audio and the headsets completely useless. Cabin crew quite the opposite of ANA crew on my inbound FRA-HND. Actually robotic. No smiles no interaction. They served lunch 30 minutes after take off and then disappeared. Only one of them seated in the galley area with a tray of water and juice on a self service mode. After 9 hours they served a dinner box (again as in lunch there was a choice between Japanese and Western). Priority on my luggage was not honored in Athens as my suitcase came out after 20 minutes waiting on the carousel. All in all a below par flight from LH.","","","Economy","","6.0","4.0","2.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","P Kreft","Switzerland","2014-04-10","In the past years I have flown with Lufthansa mostly to collect miles but this year they reduced the miles for low fare economy flights from 50% to 25%! Why on earth would I still choose LH? Singapore Airlines has better service much better food more comfortable seats and same or often lower prices than LH. British Airways as well. Who was the genius to introduce this new ""saving"" policy at LH? Anyway they did not give much miles away. I feel like being punished because in the past I chose LH over other carriers.","","","Economy","","8.0","4.0","4.0","1.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Hickey","United Kingdom","2014-08-28","We flew Gatwick to Heraklion. Airbus A321 both ways the staff were very friendly and helpful. Delayed 2 hours leaving Gatwick but was no problem as staff kept us well informed. Monarch's newer seats have more legroom than the old ones but are far less comfortable than the old seats as the new ones don't recline and they're quite solid. But it's only a short flight so it's fine. Would fly monarch again and happily recommend.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Paul Howgate","United Kingdom","2014-08-28","Just flown back from Gibraltar with them. The flight was delayed passenger boarding eventually started then stopped. Chaos ensued with very angry ground staff doing their best. Once onboard the loading stopped again as the disabled passengers suddenly arrived for boarding clearly no liaison with ground. What followed was like a scene from a comedy film terrible. Eventually and after much delay we got underway. Complete bunch of amateurs. If this is what they call fighting for their jobs well best of luck they will need it. Plenty of alternatives out there.","","","Economy","","5.0","3.0","2.0","3.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sandy Chalk","Australia","2014-02-13","7th Jan. Late flight Brisbane to Paris via K/L. A great airline. Excellent service from beautifully groomed flight attendants. The vegetarian food was the best I have ever had on an airline. There was plenty of good service with drinks. Very helpful and gracious staff. Put up in a fabulous hotel in Kuala/L. in between flights.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Mcluckie","Australia","2014-02-12","Brisbane to Kuala Lumpur return on A330-300 flight on time and flight attendants were helpful and friendly plane was clean and looked fairly new. Would not hesitate in recommending Malaysia Airlines for travel.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Holz Marion","Germany","2014-04-08","LH 418 on March 6 2014. Flight from Frankfurt to Washington DC. Very good service. Travelled with a handicap passenger and was treated very well. Helpful friendly staff not only during check-in but also throughout the flight. Had been afraid of travelling by myself with this passenger but Lufthansa-staff were there for me.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Altinkum","Germany","2014-04-06","I flew from Lyon to Frankfurt in Economy. The flight attendants were very friendly the food was okay and on this 1hr flight they served beverages 3 times! Check-in was good and the luggage was there before I was! A very nice flight with good service!","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Rai Siddharth","India","2014-04-06","LH761 New Delhi to Frankfurt 1st Feb 2014. LH400 Frankfurt to New York 1st Feb 2014. LH401 New York to Frankfurt 22nd Feb 2014. LH760 Frankfurt to New Delhi 24th Feb 2014. Good leg room great food above average service and a hygienic environment. The in-flight entertainment was quite a let down. All in all a brilliant airline. One of the best in Europe but no where near the Top 3 Airlines like: Singapore Airlines Qatar and Emirates. But probably one of the best Transatlantic Flights out there especially when travelling from India.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Mark M Clelland","United Kingdom","2014-08-26","5/7/2014 and returned 19/7/2014 flight ZB684 and returning ZB685. MAN-SSH (plane reg GS-MAN) flew also on GS-MAN last year and flight was very good cabin staff lovely and attentive boarding was seamless and so was the disembarkation which took place at 12 am midnight. Monarch staff in both airports brilliant.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Stevens","United Kingdom","2014-08-15","LGW to ACE 24/7/14 return 8/8/14. Good on time flights in extra legroom seats well worth the extra cost. In flight meals also very good and much improved. New plane on the way out. Cabin crew very obliging. Overall a good start and finish to our holiday.","","","","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Lymer","United Kingdom","2014-08-14","Flown twice this year with Monarch - Tenerife in April then Orlando in July. Both times really impressed especially the Orlando flights. We upgraded to the Premier cabin which both being 6ft I'm glad we did. Plenty of leg room. Coming back you are given free entry to the airport lounge with two free beers and free snacks great way to relax. Boarded first and our luggage was taken off first so no waiting at Gatwick. Better than our BA flight last year to Orlando.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","McKinley Stephanie","Australia","2014-02-10","Travelled A380 KL to HK. Seat 56C economy class. This flight appeared to be only a third full. I noticed some people changed seats to have a length to themselves. The cabin was clean and spacious. The flight crew all impeccable with presentation and attitude. Security was tight at KL which I'm not complaining about at all. Plenty of leg room and very comfortable. I have travelled on various other A380 aircraft from different carriers and I found Malaysia to be of the same standard in every aspect. Food was fine I quite enjoyed it and drinks were plentiful.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Kien Lieu","Australia","2014-02-10","Travel from Sydney-KL MH142 and KL-Sydney. Everything was just average the food being served was horrible! I will not consider using this airline in the future.","","","Economy","","4.0","4.0","2.0","1.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Robert von Herrmann","Germany","2014-04-06","I am shocked that LH is planning to do away with the Senator benefit of being able to reserve seating at time of booking. I need an emergency exit seat as I am very tall and LH has had my loyalty for the last 14 years expressly because of this reason. If they allow anyone to reserve the emergency exit seats at any time then why should a passenger remain loyal.","","","Economy","","4.0","1.0","4.0","3.0","1.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Thomas Hilbert","Venezuela","2014-04-02","CCS-FRA-TXL and return aboard LH FirstClass in March. Inbound flight was excellent A330-300 with new FC. Check in in CCS was a 5 min thing very efficient and friendly. In CCS they use the AA Admirals Club for FirstClass lounge which was average limited drink selection no food not even snacks. Boarding was fast. Crew were nice and caring Seat was comfy but not as comfy as it looks. It's a lie flat where they put a ""mattress"" on but still quite hard to lie on but at least you can stretch out. Food was good but not outstanding. Transit in FRA is a mess CCS flights always got remote parking no gate! You have to climb off the plane get into Van take a 15min ride to Arrivals B then walk 30+ mins through Immigration customs on to Departures A. Senator Lounge at A Gates is like a luxury hotel full breakfast buffet smoking lounge showers full bar and great service. FRA-TXL leg is only 50 mins they put you in Business in lack of a First in these flights. Return flight was scheduled for March 27 but cancelled due to strike. They rescheduled my flight on the phone for March 28 no problem. TXL-FRA left at 6 am on time. Getting from Arrivals A to Departure C in FRA is disgusting. Endless walking (40+ mins) plus a trip on a train for people with moving limitations almost impossible to handle. Senator Lounge at C Gates very good but not as splendid as the one at A Gates I mentioned before. FRA-CCS decent service same food experience ( same menu) same good vodka same "" so-so"" seats. Nice inflight entertainment with large flatscreen good selection of actual movies and TV series. On time arrival in CCS very fast bag service with FirstClass bags unloaded first. Nice experience but not worth the money due to seats and food quality.","","","First Class","","7.0","4.0","5.0","4.0","4.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Juergens Franz","Germany","2014-04-02","LH 1770 29/3/2014. Two days ago I returned from Istanbul to Frankfurt and this was an example for what has become again standard. Plane was completely full passengers were greeted at the entrance door. Friendly and highly professional was the attitude of the 5 flight attendants. Meal service consisted of a warm dish (chicken with vegetables and wedges) a roll with butter rice pudding and a small bottle of water followed by two rounds of drinks. LH still has one of the most generous choices of free drinks non-alcoholic of any kind plus red and white wine sparkling wine beer etc. Announcements from the cockpit were short clear and informative. The cabin design was okay and clean. Due to the thin recaro seats space is sufficient even for larger people. Lufthansa is definitely on the rise again.","","","Economy","","10.0","4.0","5.0","5.0","2.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Yeomans","United Kingdom","2014-08-14","Birmingham flight to Venice ZB 5484. 27th July. Local radio warns of delays on busy weekend so arrive 3 hours before take off takes nearly 3 hours to check in not because of volume of passengers but because only 2 of the 10 desks were open! Situation not helped by the fact that 3 desks were open for online check in! After 1 hour Monarch staff resorted to calling for people whose flights were imminent to go over to the online desks. It was only after this that the online desk opened to everyone else. Flight was delayed for 20 minutes and onboard staff were not aware of check in problems. Not a good start to a holiday an explanation would be appreciated as to why only 2 desks were open for what was known to be a very busy weekend.","","","Economy","","","3.0","4.0","2.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Worton","United Kingdom","2014-08-14","Gatwick to Faro 22/7/2014. Plane due to depart 06.50 finally went 10.10. Accept there are delays and technical problems which need to be resolved before planes take off. The issue is always communication. Having been called to the gate as expected it is the lack of updates to advise what is happening. When will airlines realise that the issue just annoys it's clients. The most infuriating issue is the ground staff do not give frequent enough updates especially when the updates provided contradict a text you have previously received from the airline text service to say the delay will be longer and this is the true time. It's funny how the staff don't want to tell you truth which is all the passenger wants. Please learn.","","","Economy","","1.0","3.0","0.0","3.0","1.0","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Southwell","United Kingdom","2014-08-08","Flew Monarch but flight was chartered by Simpson Travel so check in separate therefore am unable to comment on this aspect. Flight itself was excellent in every respect. Friendly helpful staff who made the journey pleasant. Food some of the best airline food I have had the larger carriers could learn from their suppliers. We paid for extra legroom but on the return we were in the new aircraft which has plenty of room in the non extra legroom seats so I would check whether you need to pay for the extra space on short flights. Would definitely fly with them again.","","","","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Lo","Australia","2014-02-10","Travelled economy class from KL to Melbourne (MH147) on 6 Jan 14. Service was below average. Food was awful. Toilets were dirty.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","McKinley Stephanie","Australia","2014-02-07","19th Jan 2014 SYD to KL A330-300. Beautiful aircraft I was seated in 21E. Flight time was 21.55pm departure and timely. Cabin crew were pleasant and attentive. Food was acceptable and crew worked all night on flight attending to seat calls. IFE very good selection. We had quite a bit of turbulence and flight deck crew kept us in the loop. All in all very pleased with Malaysia Airlines. Will fly again.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Anna Tromel","Luxembourg","2014-04-01","March 28 - departure point Luxembourg on LH6861 to Frankfurt continuing from Frankfurt to Dulles Int'l Airport (Virginia USA) on LH418. Other than for the unfortunate strikes which delayed my original flight plan I found the ground personnel and the flight personnel always helpful polite and very professional. I also appreciated having been warned at least 48 hours ahead of time regarding the strike. It gave me enough time to reschedule and change my itinerary. Lufthansa has always been regarded as a stellar airline. It would be regretful to demote its branding due to the strikes.","","","Economy","","7.0","3.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","L Barron","United States","2014-04-01","Istanbul IST to Munich airport on March 25th at 6.25 am and the flight left on time and arrived early. The flight attendants were very friendly and the airline was very punctual. The return flight from Munich to Istanbul was just as good as well. Would fly Lufthansa again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Carney","United Kingdom","2014-08-03","Naples to Luton 25th July ZB 3596 0 put on a faulty plane for 3 hours. Taken off spent 5.5 hours corralled in airport with nowhere to sit. Given 12 euro vouchers for refreshments in airport which were refused at the till. Taken to hotel in Naples overnight. Taken back to airport could not check in as computer said no. Eventually boarded plane and took off 2.5 hours late as 18 people had vanished leaving bags on board. These had to be removed. No food on plane. No communication in airport. Eventually got to Luton over 22 hours Late. Disgusting treatment and a whole wasted day. Never again. Spoilt my holiday.","","","Economy","","2.0","4.0","3.0","1.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Karen Ostler","United Kingdom","2014-08-03","Recently flew Gatwick to Sanford premium economy I was very worried as I had read many bad reviews but there was no need. From the moment we checked in the service was excellent we had no delays boarding and take off were very quick. The leg room was great I'm 5 ft 4 and my husband 5 ft 10 and we were very pleased with the spacious comfortable seats we had. We sat in rows A 34 and B 34 there were TVs in the seat backs entertainment was great with a good choice of films. We had a continuous service from the air hostesses with drinks and food and my daughters enjoyed their free blankets. On arrival the airport did keep us waiting to disembark but this was not Monarch's fault. Premium economy passengers luggage comes off first so it was a quick get away too. Would definitely fly Monarch again.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Catherine Brown","United Kingdom","2014-08-03","Flew on 25 July from Manchester to Majorca then returned back on 1 Aug. First time flying with Monarch we had a great flight there and back - no delays cabin crew very nice and friendly. Captain kept us up to date on our travels. Meals on flight very good great value for money.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Zakaria","Indonesia","2014-02-03","Travelled A380 from LHR to KUL on 17/1 in 1st Class. Surprisingly although interior is less luxurious than SQ or EK but seat and ambience is cosy and inviting. Crew are as usually very attentive. Food is just average. Flight entertainment hardware system is not bad but need to improve on movies and TV programs list available particularly to those with interest in golf cars etc. none available. Perhaps need to provide wet towels more often as interior is too dry after long hours.","","","First Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ashok Thakkar","United States","2014-02-03","My wife and I flew from Manila to Kuala Lumpur on January 30 2014. The check-in process is very antiquated. Long lines are not managed at all. Sure baggage allowance is generous. but in-flight service is atrocious. Food was terrible. Attitude of the staff was indifferent - they just did not care. We were glad when the flight was over.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J See","Malaysia","2014-01-29","Took MH1 flight from LHR-KUL and had an aisle seat in the economy class on the upper deck. Management of the queue at the gate was done in an organized and orderly manner and the staff were more than helpful. Since it was economy I didn't expect much because honestly one can only get that much of comfort in an economy class. There was an empty seat beside me so that gave me a good extra space. The in-flight entertainment had a good variety of movies music podcasts and e-books and the meals were great. The cabin crew displayed genuine friendliness and professionalism. My request for a cup of water was also immediately attended to. Overall I'd say the whole flight experience was great.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","P Frutiger","United States","2014-04-01","I was supposed to fly LAX-FRA-BLQ on April 2nd. Due to the pilot strike the flight was cancelled. After over one hour on the phone with the representative I was offered a free of charge rebooking for April 4th ironically the 3rd day of a well pre-planned strike. The representative knew less about the strike and the cancelled flights than I did! After that useless option was given I was offered a seat on the 5th which unfortunately by this time was making the entire trip pointless. I asked for a refund LH declined even if they failed to deliver their part of the transaction. Unacceptable I am a 15 years plus Miles and More customer I will now switch to a different airline.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hummel-Schmidt Angelika","United States","2014-03-31","LH 429 CLT-MUC on 3/21/14 and LH 428 on 3/30/14. Great and friendly service new and clean airplane seats very tight almost no room for legs (for this price I expected more leg room wouldn't complain if LH was a cheap airline).","","","Economy","","8.0","2.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Dirk Toebben","Germany","2014-03-31","My preferred airline to keep my status (SEN). I like the fact that they welcome to you personally aboard as a senator. This was not done on this trip however. The next space in the economy is not all that great but that is probably true for most deadlines. What I do not like about Lufthansa is that they have greatly reduce their miles earnings on certain flights as of this year. If my chances to renew my status were further reduced I would probably look into other airlines more often as well. On this trip I had a nice seat in the exit row. Unfortunately I had a huge guy sitting next to me so it was all cramped in anyway. In addition the baby across the aisle cried the entire night however these are not Lufthansa's fault of course. The flight was on time even 20 minutes early.","","","Economy","","6.0","3.0","2.0","2.0","3.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Rhys Crompton","United Kingdom","2014-07-31","Travelled on flight MON349 from Gatwick to Orlando Sanford. Flight was delayed by an hour which although it sounds bad we made up time and landed only 5-10 minutes late. The plane although it is old it was perfectly fine and the seats were in brilliant condition. You are supplied with a clean fleecy blanket and pillow which are very comfortable. The flight was good meal service was served twice and rubbish collections were frequent. The only negative would be the in-flight entertainment as there are no seatback TV's only in the aisle movies are old and bad quality. But I brought my tablet and watched some movies on there which were perfectly fine. Overall the flight was good and although it's not the likes of Virgin and BA you get what you pay for which is the cheapest.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Docherty","United Kingdom","2014-07-31","I have just flown from Manchester to Faro. 1 hour delay on the outbound due to bad weather and heavy traffic 1/2 hour on the way back too but actually made the time back due to a strong tail wind. Aircraft was a new A321 very clean quiet and smooth on both sectors with adequate legroom too . Cabin crew very attentive and friendly and very informative updates from the flight deck. The Captain actually came into the cabin on the inbound leg and was making my little boy laugh! Overall very impressed with them and would have no hesitation in flying with this excellent airline in the future. NO IFE on board for reference.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Thompson","United Kingdom","2014-07-31","Flew to Dubrovnik from Gatwick. Plane on time on both outward and return leg. On way back the aircraft had the new seats fitted which in spite of their thinness were very comfortable. Staff friendly and very attentive. Definitely a cut above the usual budget airlines.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Eliatamby","Australia","2014-01-29","We travelled Business Class from Sydney to Sri Lanka via Kuala Lumpur and back. The trip going to Sri Lanka was good. However on the return flight on the Colombo-KL sector they ran out of main course options. There were only 12 adults in Business Class and yet this happened. This is poor form for a business class service proposition. On the KL - Sydney sector they ran out of the amenities packs - when I requested a pack the hostess informed me that for some reason they had only loaded 50% of the required packs. Again they also ran out of the brunch options! Despite this the journey was comfortable and the staff very professional and pleasant. The trick might be to pre order your meal? Not sure.","","","Business Class","","5.0","4.0","4.0","3.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Lau","Australia","2014-01-28","MH 126 PER to KUL in A330. Relatively new aircraft that was the only positive point. Boarding staff at the terminal were rude. The MH cabin crews were very indifferent and disinterested. I asked for a snack prior to take off but was not given anything no excuses given (did the same with Qantas and was given plenty). Meal was served with two main choices terribly bland. That was the only thing served throughout the entire 5 hours flight. Staff did not do their beverages round. Bad taste for IFE. All in all I think this would be my last trip with the MH. I am not impressed at all!","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","N Robinson","United Kingdom","2014-01-28","LHR to KL on A380 in business class then KL to Melbourne in business class. 3 hour delay at Heathrow not sure why as nobody seemed to know. Onboard seats ok and service was fines with plenty food and drinks the bad point being on arrival at KL no cases appeared. I only hope our cases come back with us on the return journey.","","","Business Class","","2.0","5.0","5.0","5.0","5.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Hoffmann Alexander","Germany","2014-03-31","FRA-HKG in First. Like always an excellent experience from airport to inflight services. 747/8 very comfortable plane with beautiful cabin. Seats comfortable in every position. Staff great and sophisticated as usual. Food good but not top class. Champagne and wine left nothing to desire. Any time again!","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Roger Tyler","United States","2014-03-30","LH754 FRA-BLR. 747-400. Excellent flight. Clean and comfortable cabin. Delightful service with a crew that actually cared about your level of comfort and needs. Food was way above standard for most mainline airlines. This was a second sector flowing on from a UAL connecting flight. The comparisons are beyond explaining. The UAL plane was a 777-200 ER. It was old dirty and basically a disgrace. The crew were in their old United way ""Perfunctory"". They had a job to do. Do it and get the passengers out of their hair. Hence when I look upon LH it is in direct comparison to the former flight. Where LH lost my vote was in baggage. They went on strike in FRA and my bags took two days to locate. The attempts to get it to me were lacking to say the least.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Wright Suzi","United Kingdom","2014-07-31","Flew from Birmingham to Las Palmas (23/06/14) returned (01/07/14). We flew on the airbus A321 which I believe is one of their newer fleet. Now down to the nitty gritty! 100% would fly with Monarch again.. Take off 15 mins late but arrived 10 mins early took off on time coming back and was back half an hour early. Check in was good both ways went smoothly including collecting luggage! Staff both ways were friendly and polite plenty of leg room too! Having flown with Thomson last year this plane was far better. Food was expensive but nonetheless tasty!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","James Ducker","United Kingdom","2014-07-29","We have flown with Monarch many times this time (8/7/14) from East Midlands to Tenerife. As always we had a very pleasant experience! Online check-in meant we didn't have to queue at the airport. There were plenty of baggage drop desks and no problem getting through. The plane was on time and landed early due to a tail wind. The new cabins look very smart and I found the new seats to be very comfortable. I'm glad they've done away with the reclining seats. Who wants to spend 4hours with passenger in front's head inches away from your face? We always pay for extra legroom as my partner is 6'7"" and so we have no complaints about legroom. The plane was spotless I think having a place for your tablet/iPad is a genius idea. The cabin crew were all very efficient. I think the inflight food and drinks are expensive though but it's up to you if you want to buy or not. I saw one passenger with her packed lunch so I suppose you could always do the same. Having flown with Jet2 and Easyjet recently I find Monarch to be a cut above the usual Budget airlines. As I said I have flow with Monarch many times and I still will.","","","","","10.0","5.0","4.0","4.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Adam","United Kingdom","2014-07-25","Absolutely pleasantly surprised. Flew from Dubrovnik to Gatwick and despite leaving 15min late we arrived 10min early. The cabin crew were friendly attentive and smiling throughout the flight. Well done Monarch already looking forward to the next holiday flight.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lewis Prince","Australia","2014-01-28","Flew Melbourne to London return. Experience inferior to that 4 years ago. Paid extra for seat choice. Change of aircraft type meant chosen aisle seat became middle of 3. Service very impersonal. Would prefer quality food not quantity.","","","Economy","","6.0","3.0","1.0","1.0","3.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Amanda Fisher","Australia","2014-01-28","Flew business class January 2014 it was a special price. We usually fly Qantas or Singapore. No comparison in terms of inflight entertainment and seat comfort I found the staff of Malaysian hit and mostly miss. On our KL To Mumbai the staff were so disinterested it was almost amusing. I rarely eat the food my companions commented it was reasonable and all agreed. Inflight entertainment outdated and seat recline was good flat position was uncomfortable if you can get the special price it's worth it otherwise I would not be happy paying full price for this level of service. On time was always good. Flew Sydney to KL then KL to Mumbai Colombo to KL then KL to Sydney.","","","Business Class","","6.0","2.0","2.0","3.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Roger Tilling","United Kingdom","2014-01-25","MH767 SGN-KUL and MH020 KUL-CDG. The flight to Kuala Lumpur on a 737-800 was about 1hr 50 mins and the level of food service was extremely lavish for the length of the flight - very impressive. Unlike many airlines like BA where seats in both classes have the same seat pitch and are 3 adjustable seats either side of the aisle their business class comprises a permanent 2x2 layout with extra legroom. The flight to CDG was on an A380 Superjumbo. It was the quietest smoothest flight I have ever experienced. The seat food service and comfort were incredible. I arrived after some sleep feeling fresh and ready for another day. Malaysia Airlines are at the top of their game - I made a good choice.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Muser","United States","2014-03-30","Flight from MUC to ORD Economy Class on Airbus A330 Windows seat at Emergency exit. Check-in online drop luggage at priority counter (Star Alliance Gold) was quick. Boarding on time (first time since a long time) priority boarding crowded but ok. Interior was the ""new"" Economy class with the latest Entertainment system. Seat is more uncomfortable than previous versions. Entertainment system: cannot plug-in headset unless monitor extracted - so not possible to use during take-off and landing (step backwards compared to old system). Selection of entertainment system was ok operation slow audio terrible (not loud enough). Food (pasta pizza) again poor quality. Service less frequent than usual with limited choice. Restrooms not very well maintained. Flight attendants not overly friendly for one this might have been her first flight so she was struggling (which is ok of course for the first time).","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Andreas Zuschke","Luxembourg","2014-03-30","LH 419 IAD-FRA in Boeing 747-8. The Crew was friendly and the service good. The aircraft was immaculate. I booked a seat with extra legroom at an extra cost of 60€. The seat gave me ample legroom which was nice but it had no recline. Still a good travel experience.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Maria Riley","United Kingdom","2014-07-20","Manchester (MAN) - Dalaman (Turkey) (DLM) 5 Jun - 19 Jul 2014. Disgusted with Monarch 3yrs on the trot now they have changed our flight times. They are still selling the flight we should be going back home on of which should of been a reasonable hr at 11.10 arriving at Manchester at 1.35am now departing at 1.50 am and landing at 4.05 am. We will not fly with them again.","","","","","2.0","3.0","2.0","2.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Row","United Kingdom","2014-07-17","Flight ZB846 Luton to Alicante - Sunday 13 July 2014 delayed by over 9 hours due to a technical fault. Monarch staff not in attendance. Only had one member of Monarch staff in the airport with an airside pass. Customers got so unhappy that police were called. Menzies the Monarch handling agents disappeared and refused to help passengers.","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sue Newcombe","United Kingdom","2014-01-23","London to Australia via KL and return journey. Food was bland and the crew surly and rushed. Have had much better service with other airlines. Thumbs down.","","","Economy","","5.0","3.0","1.0","2.0","5.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Singh","Australia","2014-01-20","Melbourne to Paris return in Business. First time in Business on Malaysia. Previous experiences with airline had been mixed. Overall their Business product doesn't have the polish of Emirates or Singapore but is a satisfactory alternative given the price. 777 MEL-KUL A380 KUL-CDG-KUL and then A330 KUL-MEL. 777 is aged but found it very comfortable (more so than the much newer A330). A380 was spacious and seat was good. A330 seemed more cramped than either 777 or A380 and lacked privacy. All flights had good service. Food varied from good to excellent and there was always plenty of it. IFE was a weak spot with not much of any interest to me. Lounges too were mediocre even in KLIA which surprised me being home base. However despite all this given that the cost of the ticket was substantially less than any other carrier and comparable to China Southern it represents good value and would happily fly them again.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Karam Godrei","Malaysia","2014-01-20","Flew business on A380 from KUL to LHR and return. Wasn't impressed with their business class offerings compared to EK Qantas or SQ. Comparable to the old biz class seats from their 777 and 747 which reclines at an angle. The saving grace for this airline is the exceptional crew. Genuine hospitality and very warm personnel. The highlight of this trip has be about how bad the food was. Was served satay which was excellent as usual but they now serve a menu done by Chef Zubir of Masterchef Malaysia. Huge disappointment. Beef ribs were inedible as it was tough changed to the cod which was surprisingly too sweet. Such a terrible experience for the price I paid and will certainly be avoiding MH in the future because the tremendous drop in quality.","","","Business Class","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Lee","United Kingdom","2014-03-30","8/3/14 FRA-JNB LH 572 and 23/3/14 JNB-FRA LH573 (equip: A380). On the flight out the aircraft was clean but the seats were very hard and on the flight out the staff had a poor level of English (no manners). The worst part was the new inflight system the touch screen was poor at responding to input on both flights. Regarding food they only had pasta left by the time they had reached us. Highlight of going with Lufthansa was Ground staff. The worked hard in our personal needs. Overall half the price as BA but bring a soft pillow if you want to sleep.","","","Economy","","5.0","2.0","2.0","3.0","2.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Mazurkiewicz Adam","Poland","2014-03-29","LH457. The plane itself was modern with attractive entertainment system. Plenty of room for carry-on baggage improved seats in economy class interesting dim lighting during ""sleep"" time. However Los Angeles airport is missing information for passengers making it very difficult to find the proper terminal and gate even for advanced travelers especially for those who change their travel from domestic flight to the international one.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Usenovic Nikola","Croatia","2014-03-28","22 Mar 2014 Washington to Frankfurt LH419. I was negatively surprised with very uncomfortable seats in new aircraft (747-800). They look stylish and although there was enough leg room (190cm tall) the seat was hard and not supportive for my back. Not many movies to choose from compared to some other airlines. Other than this everything was good.","","","Economy","","6.0","1.0","5.0","3.0","2.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","E Patel","United Kingdom","2014-07-17","ZB648 2nd July and ZB649 7th July. Return flight with to Larnaca. Good points flights on time and UK bag drop was quick and easy. Bad points was not impressed with the service not one single member of staff spoke to us. Very budget airline ok for a 2 hr flight but not for anything longer. The seats were very uncomfortable and no entertainment of any sort provided. Check in process at Larnaca airport was a farce and took over an hour just to drop bags as we had already checked in online to ""speed up"" the process. I spoke to a member of staff at the airport about poor service and was ignored I have since emailed them and again have been ignored.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Harry Bratley","United Kingdom","2014-07-17","Excellent flight from Leeds Bradford to Larnaca. Flight left 15 minutes late but arrived 20 minutes early. Pre- booked extra legroom seats which were very comfortable with lots of space. Almost new A320 very quite and smooth. They had a special offer on pre-booked meals so took advantage of the offer. I wasn't expecting much in quality but was pleasantly surprised how good and tasty the whole meal was and it even included a free Kenco coffee which would have cost us £2.50 anyway so for £7.00 excellent value for money. Cabin crew were very attentive and pretty much refrained from the shouting offers that you get on Jet 2 flights. Return flight was affected by ATC strikes but was reassured to receive a text message from Monarch on the morning of departure advising that our flight was still operating although it may be subject to delay. They pulled out all the stops and we returned 2 hours late. This is the first time I have flown with Monarch for quite a few years and they are definitely a cut above other low cost airlines. I just hope that they expand their destinations from Leeds Bradford even more as Jet 2 and their ancient 'planes are becoming too complacent. Well done Monarch and looking forward to flying with you again from LBA to Lanzarote in November.","","","","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Davis","United Kingdom","2014-07-13","I have just flown back from Turkey on Monarch. I will never fly with them again. Their new seating is the most uncomfortable airline seating I have experienced. No recline fair enough. No comfort just hard plastic. Nowhere to put books etc but they show off about somewhere to put your tablet!","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Mawhinney","Australia","2014-01-15","Flew business class Perth (Australia) to Paris (France) in Dec 2013 and back in Jan 2014. Terrible experience both ways. Malaysia Airlines delayed flights to London Frankfurt and Paris for a handful of passengers delayed arriving in from Jakarta/Singapore (the stories differed) and showed no care that hundreds were inconvenienced when they should have instead re-booked those few late passengers. No-one took responsibility to help with onward travel plans that were now destroyed. Meals not great (not enough food to ensure your choice was met). Movies poor choice. On return trip a wailing child in the small economy section behind business class meant I could not sleep. It wailed for at least 9 hours. I paid for business class for the supposed comfort and experience. Let me tell you it is not worth it. Even had a crew member tut at me when I wasn't immediately ready with my breakfast choice (never mind she appeared out of nowhere with no warning that they were collecting breakfast choices). Lounges very poor - terrible toilet facilities and food just not up to scratch. I am extremely disappointed.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Alastair Birkett","United Kingdom","2014-01-14","KL to Sydney in business class on a new A330 airbus. Cabin crew were very attentive great in flight service drinks plentiful and food very good. I have no issues at all with the seat comfort and size. I am over 6 feet tall and I find the seat adequate for my needs. I continue to be very impressed by what great value for money Malaysia deliver in business class. I will be flying with them again no hesitation!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Pelletier Blaise","Switzerland","2014-03-27","LH 490/491. My flight went smoothly. The crew were friendly and treated us well (for ""coach""). The entertainment system offered plenty of distraction. The food was correct (coach standards) but the choice was poor. On the inbound flight to Seattle we got twice the same choice pasta or chicken. Even if they were prepared and cooked differently it was the same choice. I believe it should be possible to offer a 3rd type of meal (fish or meat). Swiss remains my favorite and first choice however Lufthansa is and will remain my second choice.","","","Economy","","8.0","2.0","4.0","3.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tobia Sarpellon","Italy","2014-03-27","ORD-VCE LH 431 on March 18. Lufthansa Economy class is terrible. Courtesy comfort and service provided should be improved and they should add premium economy.","","","Economy","","4.0","1.0","1.0","1.0","3.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","William Davidson","United Kingdom","2014-07-08","Monarch charter Manchester to Orlando Sanford 20th June. Return 4th July. Excellent trip in premium cabin. On time service by all crew was superb.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Taylor","United Kingdom","2014-07-06","MON349 - 5th June 2014 inbound MON348 13th June 2014. Recently returned from a weeks holiday to Florida booked with Monarch. I have absolutely no complaints about them at all. The concierge team are brilliant answering all our questions in a reasonable amount of time all staff were friendly and couldn't seem to do enough for you. The plane was an A330 and although I was told by another passenger that it was older than her (she must have been 60) it was really clean and in my opinion had plenty of leg room. The food was plentiful although I did think the food on the outbound flight was a lot better than the inbound one. All seats had a clean fleece and pillow and if not upgrading to premium seating all had good views of the overhead TV screens. I wouldn't hesitate to use Monarch/Cosmos again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Alastair Birkett","United Kingdom","2014-01-14","Adelaide to KL on a A330 airbus in business class. Another great flight! I have only praise for the fantastic experience I continue to enjoy when flying Malaysia airlines. The food in particular on this flight was of a very high standard and worthy of mention.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Alexander Wijaya","Indonesia","2014-01-14","Flying KUL-CGK route MH very disappointing. Still using an old B737-800 aircraft. Cabin interior looks old and boring. The seat cannot be recline. The meal was very simple only rice curry fish and boiled vegetable which had no taste. The service was very slow. Passenger beside me order a nescafe one hour before landing. However up until landing the plane was still not served. Staff apologized and offered the salted nuts snack. No entertainment on board this was an international route and a 2 hour flight.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Alastair Birkett","United Kingdom","2014-01-14","KL to London on A380 in business class. This was sadly the last of my 4 flights on my Malaysia/Australia holiday. I started by holiday on an A380 in business from London to KL and what a great way to finish! I can honestly say that out of all the airlines that I have flown with in business class Malaysia beats the competition hands down. The A380 experience in business class is just fantastic. None of my 4 flights disappointed.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Schmidt","Germany","2014-03-26","LH431. Seats are terrible - the person behind you only has to touch your seat and it feels like a punch in the back. In addition when the person in front of you decides to use the reclining function it's almost impossible to move or get out of your seat. You have to follow suit in order to have some breathing space. A second glass of wine for dinner would have been nice.","","","Economy","","6.0","0.0","2.0","2.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Duitsman","United States","2014-03-26","My 9.30 LH309 flight on 23/3/2014 out of Florence Italy was cancelled due to rain. Only one Lufthansa representative was available to rebook the entire flight's customers. After retrieving our luggage waiting in a long line to rebook through your only available representative in Florence we were to board a bus to take us to Bologna leaving at 13.00. It actually left at 14.15. No representative guided us with instructions on which bus to get on. When we arrived in Bologna one Lufthansa representative said to get into Line 35. When we approached the Lufthansa representative at Line 35 she got annoyed that we were in the wrong line. When I pointed out the gentleman who told us to get in her line she grabbed my ticket and approached that man. She came back without my ticket and told us we couldn't check in until 2 hours before the flight. Finally I got out of line and approached the man showed him my passport to get my ticket back. The meal voucher we were given in Florence was not honored in Bologna. Finally we got our baggage checked and seats assigned in Bologna 2 hours before our flight. When we arrived in Frankfurt no representative was there to greet us and walk us to where we were to get hotel vouchers. The whole experience was awful. Stress levels could have been lessened if Lufthansa people were well-informed and actually gave us correct information and were there to actually meet us and show us where or what we had to do. Walking around the airports in Bologna and Frankfurt with luggage on a wild goose chase because Lufthansa representatives didn't have a clue or gave us misdirection's was very bad mismanagement of customers and very poor customer service. I understand they cannot control the weather but Lufthansa CAN control the information given to customers after a cancellation and actually have representatives in place to guide us at each airport.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Bentley","United Kingdom","2014-07-06","Venice to Gatwick on Thursday 3rd July. Never again. The outward flight check-in was disorganised. When we got on the aircraft it was as cramped as I have ever experienced. At least it got there (to Venice) on time. The return flight was two hours late setting off and boiling hot. One member of staff was quite unsmiling - perhaps she was as fed up as we were. Water was £1.70 a bottle. When we arrived in Gatwick we just sat there - the steps were not there the doors did not open. Eventually we disembarked. The baggage took ages to partly-arrive and even longer before it arrived in full. We were late tired and fed up. As I said never again. The one compensation is that it did at least get us to and from our destination. That's the only positive I can offer.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Griffin","United Kingdom","2014-07-06","I recently travelled from Luton to Sharm El Shiek. I have to say the catering has greatly improved. There was a choice of main course meals which were imaginative and very tasty I had the Mediterranean beef which was like a Greek Stifardo. Also Monarch have stopped doing teas and coffees in those silly little cups on a tray with the most awful stewed cheap tasting coffee. They now have large PG Tips or Kenco cardboard cups with decent flavoured coffee. I do have a gripe. I really miss having an in-flight film on flights of more than 3 hours. Egypt was over 5 and I think that is long flight with no entertainment. Also seats must be more flimsy as I increasingly feel peoples knees etc digging in.","","","Economy","","7.0","3.0","4.0","5.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Dredge","United Kingdom","2014-07-01","On the return flight from Venice to Gatwick we were prompted by the announcement over the tannoy that we could now purchase hot and cold snacks and drinks as displayed in the flight brochure. We were only about 6 rows from the back of the plane but when we asked for bacon paninis we were told that they didn't have any or any rolls or any sandwiches. We then asked for muffins only to be told that they had none of these either. When we asked the attendants why they advertised products that they did not sell we were told that ""they had a busy outward flight""! We are only average sized people but found the seat spaces to be very cramped thankfully only for the 2hr flight.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jean Schuetz","Germany","2014-03-24","I took a round trip from FRA to LAX for business. During the flight back the cabin was freezing cold. I was sitting in the rear part of the aircraft on the window side. The supplied blankets are completely ineffective because they are made of wide mesh kind of fabric that still lets the cold air pass through that is coming from the overhead ventilation slots. In the end I had to wear my winter jacket all the time. The lady next to me also complained and was sitting there with a thick winter jacket scarf cap and gloves.","","","Economy","","2.0","4.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Maximilian Pflaum","Germany","2014-03-24","I flew on the new 747-8 from IAD to FRA. The aircraft was amazingly comfortable and the seats in Economy are definitely an upgrade from previous LH Eco-seats. Service was great and staff very friendly. Only downside is the PTV this is very slow and therefore can be annoying after a while. All in all this was a great experience.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Mel Draper","United Kingdom","2014-07-01","Flew to Tenerife on 15 June no delays cabin crew lovely. Flew home on 25 June delay due to France air traffic strike again crew were fab return flight was on older plane but couldn't fault them at all.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Dorricott","United Kingdom","2014-07-01","Just returned from Fuerteventura on Monarch flight although holiday was with Thomson never again! This is the 3rd time we've had a very uncomfortable flight I'm 5ft 5 and was cramped my husband is a lot taller and he had his knees jammed into the seat in front and couldn't move if this is a sample of Thomson and Monarch cost cutting we will be making sure we travel with a different operator in future. To be fair the crew were ok and looked after passengers. When we arrived at Birmingham we were on the far side of the tarmac and had to be bussed in at 1am.","","","Economy","","1.0","1.0","4.0","3.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Wolstencroft","United Kingdom","2014-07-01","Manchester to Barcelona and return. Great flights - new plane (Airbus 321) seating ok for 6ft 2"" person flights on time both ways cabin crew very helpful to less able passengers (helping with bags etc) and friendly - even though flight was packed. Good control of louder passengers. Good information from the flight deck - no hard sell. Overall - very impressed.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Jamaludin","Malaysia","2014-01-13","MH17 Amsterdam-Kuala Lumpur 3 January 2014 Business class on 777. Seat was outdated and uncomfortable. Cabin crew were not helpful and attentive. Catering was really bad and disappointing. Garlic bread was inedible and hard as a rock. Meals were ordered through Chef-on-Call but was given different meals. Cabin crew replied 'maybe they thought rice and potatoes were the same' when I asked about the meal. IFE was not updated and still showing last month movies and TV programs. Definitely not a 5-star airline.","","","Business Class","","3.0","2.0","2.0","1.0","1.0","","","5.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jon Popa","United States","2014-03-24","LH438. Flight and cabin service very good. Attendants very courteous and attentive. Food quality and selection seem to be downgraded from previous flights. Seat too small and uncomfortable (I am a small person). Space between seat in front very tight.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jon Popa","United States","2014-03-24","LH439. Flight and Service very good. Food quality and selection not so good. Seats much too small. Seat in front reclined much too far. Had to request passenger in front to adjust the seat forward so that I could eat and even get out of the seat during flight.","","","Economy","","7.0","2.0","5.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Annegret Borrmann","Germany","2014-03-24","Flying from the US I always would prefer a non-US Airline. I have been flying LH for quite some time but service and especially food has deteriorated. Since we prefer Airbus instead of flying Boeing we always used the connection via Munich. Maybe next time we will try either KLM or Air France provided we can chose those airlines both ways. We experienced the US airlines with very low standard: service/food/and seating.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Paraskeva","United Kingdom","2014-07-01","Flew twice with Monarch. Outbound and Inbound. My flights were ZB994 and ZB995 20/06/14-27/06/14 Birmingham to Hurghada and back. First time flying Monarch Hurghada new destination for them. Thought give it a try as they were offering really good prices compared to other airlines. £178 each way per person which is really good for Egypt! Flights on time cabin crew were really polite and helpful on both flights. Check in staff are really good. We arrived early for check in and they checked us in early as well as checking in the hand luggage too. Had the old cabin on both flights G-OZBE on ZB994 and G-OZBG on ZB995. Cabin's are really cramped for a 6 hour flight but for the price we paid couldn't really expect first class no entertainment provided either which was surprising for a long flight was prepared anyway bringing my own. Would recommend would travel again.","","","Economy","","6.0","3.0","5.0","4.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Topping Ray","United Kingdom","2014-07-01","On Friday 28th June we were in Alicante waiting for ZB 682 to arrive all other Monarch flights were on time. Eventually the flight came up on the board. Passengers assembled waiting to embark on a flight that had at that time not arrived this lasted for more than 1 hour. On the eventual embarkation the Captain explained that they had experienced a slight technical problem which took a few minutes to resolve. When fixed requested a push back from the handlers Swiss Air who reportedly said their employees where committed elsewhere. 1 hour later the plane was put into service. On arrival the turn around was reasonable. The return journey was good until we reached the flagship Manchester Airport where we waited for 1 hour 20 minutes for the luggage to appear.","","","","","2.0","1.0","2.0","0.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Harvey","United Kingdom","2014-07-01","On our 50th wedding anniversary despite being notified at check-in and on aircraft - we did not even get a free cup of water from these poor service s- Lufthansa gave us a champagne business class breakfast with so much food we could not eat it all. Avoid Monarch they are appalling and only want to sell meals and duty free! Never again.","","","Economy","","","4.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Friedman","Sweden","2014-01-13","Kuala Lumpur - Bangkok on Dec 30th. After reading the mixed reviews of this airline I was somewhat sceptical of flying with them. Old tatty Boeing plane from beginning of the 90's so worn out and tired cabin. Seats and tables were broken to the point where the entire seat row wouldn't recline. Food was actually inedible which is bizarre for a 5 star rated airline even air Asia can offer tasty dishes. First time on premium airline I had to return the food. FA's were efficient and courteous in service. There was absolutely no point in paying more flying with MH on this route. Will not be flying further with them.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Budi Chandra","Indonesia","2014-01-13","Return flight from KL-Langkawi. MH use very old B737-400 for this route the seats and interior looked very tired. It is not a 5 stars airline for sure Malindo aircraft is certainly beating MH. For an hour flight only peanuts and one round of drink was served. MH really need to replace their old B 737-400 to stay competitive.","","","Economy","","6.0","1.0","4.0","2.0","1.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tambe Suhas","United States","2014-03-22","2nd Mar 2014 LH 431 Chicago - Frankfurt. 3rd Mar 2014 LH 760 Frankfurt - Delhi. 17th Mar 2014 LH 761 Delhi - Frankfurt. 17th Mar 2014 LH 430 Frankfurt - Chicago. A pleasant surprise on the flight was the availability of power outlets everywhere. But there were no seats with greater legroom I was ready to pay for. Other things were good as usual including the ever-smiling and helpful cabin crew. One suggestion though. Please stop further cutting corners on food to save costs. The snack pack is so thin already. Finally still waiting to hear about a Special Class between Business and Economy.","","","Economy","","4.0","2.0","5.0","3.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Singh","United States","2014-03-22","LH from ATL to FRA. Recaro business class seats on the A340 are not full lie flats but are still very comfortable. Dinner was surprisingly delicious and service was efficient yet not intrusive typically German I suppose. Major negative was the IFE screen which were small and washed out better to use my mobile phone than waste time with this relic from the 90's.","","","Business Class","","7.0","4.0","4.0","4.0","1.0","","","2.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Z Temperton","United Kingdom","2014-06-25","Manchester to Palma ZB533 03/06/14. Return - Palma to Manchester ZB534 12/06/14. I thought Monarch were brilliant! Easy check in set off bang on time smooth flight friendly staff quick baggage reclaim all of which was repeated on my return journey! Plus on the way there we got moved to extra leg room seats because the flight was quiet. Would definitely use again.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Jones","United Kingdom","2014-06-25","Cramped seats chocolate sauce on floor from previous flight which I had to cover up with napkins. Aggressive cabin crew - hassling me about a case in the locker which didn't belong to me - telling another passenger to behave because he standing up when in fact he'd been to the toilet and requested to do this from another crew member - no apology offered. Patronizing lecture about zero-tolerance of bad behaviour - do they think they are the Police force or something? Not a cheap flight either £200 Manchester-Portugal - yet they have the budget Arline mentality that we are cattle and they can be patronising and arrogant with us.","","","Economy","","3.0","2.0","2.0","0.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Andrew Wood","United Kingdom","2014-06-23","10/6 - 19/6 2014 ZB234 and ZB235. A good flight to Lanzarote we paid £25 e/w for the front of the aircraft if like me you are 6ft 6 you like the extra room the ground staff at both Lanzarote and Gatwick were very smart and helpful. I hope to fly with them again soon.","","","","","10.0","5.0","4.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Ashiblie","Malaysia","2014-01-13","Travelled on MH1 LHR-KUL 3 Jan as part of an American Airlines ticket originating in West Palm Beach via Chicago and London. The seat comfort on the A380 lower deck is as spacious as it is on the upper deck. The wide seats and the legroom made the journey most pleasant. The meals were sumptuous and the service is beyond expectation. Crew were definitely top notch. I have never had a comfortable long haul flight in economy in over 20 years when legroom started shrinking.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","K Ludewig","Germany","2014-03-21","13/3/2014 LH 490. Nice and comfortable flight from Frankfurt to Seattle with a 3 seat row for myself.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Rainer Macherey","Germany","2014-03-21","LH430 FRA-ORD on March 15th. Flynet was again not working. Toilets were awful after a few hours. Service personnel were very friendly. Water was dripping out of the A/C overhead after takeoff and before landing.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Moessner","Germany","2014-03-21","ORD-MUC: Flight left on time staff nice as always. Food could be better. Beverage Service and hot towels are just good. Overall good experience for a pretty good Price. Would do it again.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Whitehead Richard","United Kingdom","2014-06-23","First time I have ever travelled on Monarch from Gatwick to Faro - never again. Outbound flight ZB216 should have arrived at 16.30 but only arrived at 19.00. Return flight ZB217 was also delayed but the seating is deplorable no leg room and when you fold down the tray you are wedged in your seat with no space at all. Seating also very worn exposed springs generally rather ""down at heel"". Certainly an airline to be avoided.","","","Economy","","","1.0","3.0","3.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Roger Taylor","United Kingdom","2014-06-20","On flight ZB932 from B-ham to Tenerife 10/06/2014 plane had the New seats fitted. Slim line seats give the feel of more room but the base of the seat is virtually unpadded. Cannot believe these seats have been tested by any senior management maybe they should have them fitted in the boardroom I will guarantee the meeting will not last more than 1 hour let alone 4 hours the flight time to Tenerife. Came back on the old seated plane what a difference its called comfort.","","","Economy","","6.0","1.0","4.0","2.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Kearney","United Kingdom","2014-03-21","LH2482 MUC-LHR. First time flying with Lufthansa and very impressed. Flight was on time cabin crew attentive and good inflight service (bar service tea/coffee and tasty sandwiches provided) - significantly better than that offered on most short haul European flights. Would definitely use again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","V Donnelly","Ireland","2014-03-21","Even with high class tickets very poor mileage accrual in comparison to competing airlines. A340 new aircraft seats recline too much. Makes it impossible to work on laptop or exit your seat without asking the person in front to please go forward. This makes the flight terribly uncomfortable. Food is really quite poor. However I fly a lot with LH and the staff are always lovely. No shortage of beverages and smiles. Wide network and travel through good hubs. The lounges can vary some good some not so good. Overall if they stopped putting such a recline on seats and matched competitors on mileage gain it would be a lot better.","","","Economy","","4.0","2.0","5.0","1.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Wagner","Austria","2014-03-21","LH 424 from Munich to Boston. Ground service good and fast Business lounge in Munich (with frequent flyer status) good but pretty packed. A330 in 2x4x2 Economy configuration and plane was packed to nearly the last seat. Despite this the cabin crew got 5 rounds of drink-service done after the main meal impressive and efficient. They were also very attentive and friendly. A negative point for Lufthansa's extreme cost cutting program as on both meals no choice available always only a single meal available which feels poor for an Airline with a claim of being a premium carrier.","","","Economy","","9.0","3.0","5.0","2.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Peter Wine","United Kingdom","2014-06-16","I cannot understand why people complain about Monarch. OK our flight to Tenerife was 3 hours late going and 3 hours late coming back (all our other Monarch flights have been just about on time). However the A330 airbus was one of the best aircraft's we've been on in years. The extra leg room seats in the front compartment were great and it was very quiet compared to other aircraft's we've flown on. But here is your food for thought. While other airlines have come and gone over the years Monarch have been on the scene since 1968.","","","","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Newman","United Kingdom","2014-06-12","Used Monarch to fly from Lanzarote - Manchester 2nd June. I am compelled to write a review as the seat quality was the worst I have ever experienced on any form of transport. Literally old bus seats are better. The seats are narrow not cushioned no legroom nowhere to store anything eg sweets magazines. I am 6"" and 13.5 stone. My head was above the seats my knees touched the seat in front and there is just no room. The flight was a night - I was with my kids who were trying to sleep - the stewardesses kept waking them up - unforgivable. We travelled to Lanzarote on Thomas Cook - I sincerely regret choosing Monarch for return fight and will Never use them again.","","","Economy","","1.0","1.0","2.0","0.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Maybury Andrew","United Kingdom","2014-06-12","Booked on a Monarch flight from Rome to Birmingham on 8th June. Flight was cancelled just prior to boarding time. We received no support or assistance at all. All we were told was to email Monarch customer relations. I did not have the facility to do this. No concern shown as to whether anyone had money to make alternative flight arrangements or obtain food. I am a diabetic so could have been left without any food or medication but luckily had taken my credit card so managed to purchase something to eat and tickets back to Birmingham via Munich. I would never travel with Monarch again as they seem to have no acceptance of any duty of care to their customers. Absolutely inexcusable lack of care for all booked on that flight. Disgrace!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Tee","Australia","2014-01-10","Kuala Lumpur to Perth in business. The KLIA lounge was really poor and thought the on board product would impress me. Obviously I was wrong no clear indication of priority boarding (so I queued for a long time before getting into the plane). Cabin was clean no doubt. However there was no personal storage compartment at all in this 'new business class seat'. Nowhere to put my ipad book headset etc. Asked the staff she said just put them on your seat? Seat was hard and didn't seem to support lumbar. Had to put a pillow under my neck to make it bearable. I tried so many configurations and I couldn't lie comfortably to sleep so I stayed up! I'm quite tall (179cm) and the angled lie flat seat was too short for me. I kept sliding down then hit the foot rest and exerted pressure on my legs. No amenity bags of any kind. Seat pitch was good but really tight seat width! Poor seat. In saying that the cabin crews were professional efficient and friendly. Satay was great. Though I didn't understand why did they put the dessert on the table even before main was served? Substandard IFE selection couldn't find anything to watch. I noticed they only had ONE kids movie! Really?! Its poor product cannot be fully complimented by their great cabin crews. MH really needs to think about their product offering to stay competitive. It was overall ok but not great or even good and Certainly not 5-star!","","","Business Class","","5.0","1.0","5.0","3.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Saiful Mohsin","Malaysia","2014-01-09","Travel very frequently using domestic route KUL-BKI. I'm not a fan of airline food they are all bland especially when you are travelling domestic economy. But this particular trends get my attention. Back in 2011 the food was very good: 2 selections of Malaysian dishes (chicken or fish) with dessert (normally Kit Kat and fruit slices). Then in 2012-2013 the fruit slices were gone. My latest trip on 6-8 Jan 2014 we were given only the main dishes no dessert / appetizer. Looks like they are not even trying to improve the main dishes and lack of creativity. Not sure if this is the cost cutting measure they are trying to pull but it is not worth the money you are paying for full service carrier. And the cabin crew for domestic flight is OK (since there's no other FSC operating on that route). The Enrich miles program is good though love it when they made Miles promotion last December. But I've seen better from the other carriers.","","","Economy","","5.0","3.0","2.0","1.0","1.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Kusnierczak","Thailand","2014-03-18","Bangkok - Kuala Lumpur onboard Boeing 747-400. Flight was very nice comfortable and on time. Lufthansa should consider improving their IFE which works very slowly. It would be nice to receive more than just one sandwich. The was flight was nice comfortable and price was very affordable.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kraebber Sharon","United States","2014-03-18","First rate flight New 747-8 from Chicago to Frankfurt roomy seats even in Economy. Food quantity and quality has decreased. Beverage and hot towels service still rates high!","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Neil McDougall","United Kingdom","2014-06-10","Flew Monarch to Funchal in May. ZB746. Inbound and outbound on time. Plane very clean and staff very friendly with nice smiles. Heavy cross wind at Funchal made for difficult landing (one of the most taxing airports in the world) but the captain did a great job getting us down safely after the first attempt was aborted. Would always choose Monarch ahead of Easyjet and would not contemplate RyanAir.","","","","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Hahlo","United Kingdom","2014-06-08","Flight 533 from Majorca to Manchester 1st June. This flight left Majorca 2 hours later than stated. This in itself is not a major complaint. What was annoying was the failure of the staff and airline to provide information about the delay. The only information that was given was a terse phrase on the flights board. the only information that was given was shortly before the arrival of the delayed flight that it was due to land in 15 minutes. Communication is everything. To neglect it and your customers is a major error of judgement.","","","Economy","","3.0","3.0","3.0","0.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Williams","Australia","2014-01-09","PER-AMS-PER in business. Malaysia airlines feels like a cut price airline rather than 5 star. Fare competitive and significantly less than other carriers. Lounges substandard especially in KL. No alcoholic drinks pre takeoff. 777 quite old and seats angled although reasonably comfortable. Service variable: professional on outward and staff called you by name. Unpolished and unfriendly on way back. Food terrible; brunch of vegetable fritatta with chicken sausage truly revolting and almost the only meal I haven't been able to eat in my life! Most carriers would consider this meal too substandard to serve in any class let alone business. Malaysia is ok if you are paying a discounted fare but avoid it otherwise.","","","Business Class","","5.0","3.0","2.0","1.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Shaw","New Zealand","2014-01-09","MH21 1 Dec 2013 Paris-KL. MH131 2 Dec 2013 KL-Auckland. My flight from Paris to KL was the best experience I have had on a plane. The plane was clean and new looking the food was great the staff were brilliant. When I jumped on my second MA flight from KL to Auckland it didn't compare at all to my first flight: the plane interior was shabby and the service was half of that of the Paris-KL service. Regardless of the second experience I still rate Malaysian Airlines as a brilliant economy-service airline.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Montagna","Italy","2014-03-18","Flight LH457 LAX-FRA First class. First class is a luxury. However some problems on the ground: The attendant at LAX lounge forgot to collect all the passengers when the flight was announced. Considering that the flight took off with a 1.5 hr delay and the transit time was 1h 45mins I expected some info from the cabin personnel about the feasibility to catch the next flight but nobody was able to give me an answer even though the question was put to them several times. I thought there would be somebody to meet me at the exit to bring me to the next flight nobody was there.","","","First Class","","5.0","5.0","3.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Anistratenko Oxana","Russian Federation","2014-03-18","Feb 22 LH 2531 LH 452. March 8 UA 1207 LH 431. March 9 LH 1444. I've been using this airline for almost 10 years now both for flights within Europe and for Transcontinental ones. I'm generally happy with the service the food is always good even in the economy class. Flight attendants are generally very nice and often seem to be happy with what they're doing.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Sophie Wogden","United Kingdom","2014-06-04","I recently took my first flight with Monarch Airlines and found the experience was not a good one. Since booking the flight in January the flight time was changed twice and brought forward by several hours. The first time I received absolutely no notification from Monarch and it was discovered entirely by chance. As we were a large group living 100 miles from the airport this had a big impact on our travel plans. On arrival at the airport we found the check-in staff were rude unhelpful and altogether unpleasant. This continued whilst on the flight making the whole experience one I would not wish to repeat. I was with a different airline on my return journey and found the opposite - it was a great friendly service offered for 1/3 of the price. I should also mention that the in-flight food was appalling - overpriced served at a dangerously high temperature and essentially inedible.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Maria Rosendale","United Kingdom","2014-06-04","Flew 2nd June from Cyprus and had the new style seats. This is the 2nd time as had in October last year as well. They are the most uncomfortable plane seats I have ever had the misfortune to sit in. They are narrower than before and also have virtually no padding. My partner is 6'2"" and his head is way above the top of the seat. This means there is no support at al. They have made the aisle wider which means the seating area has to be narrower. Monarch really are not listening to their customers. I would rather travel further to another airport than suffer these seats again. I think if you are short and on a 2 hour flight you can suffer these but for 4 plus hours they really are not acceptable.","","","","","","1.0","4.0","3.0","0.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C McAndrew","United Kingdom","2014-03-17","LH575 from Cape Town to Munich on Monday 10th March. Disappointed with overall service provided compared to price paid. Poor inflight entertainment drinks offered were few and far between and meals average at best.","","","Economy","","4.0","3.0","4.0","2.0","2.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Dimitrios Simeonidis","Greece","2014-03-17","SKG-MUC A3 500. MUC-JFK LH 410. JFK-MUC LH 411. MUC-SKG A3 501. Lufthansa is the airline that me and my family members have been using in the last 20 years. I have been a member of the Senator Club as well. We prefer LH for obvious reasons such as security good service in air and on the ground kind and experienced personnel. Fleet with new and well maintained airplanes. In short Lufthansa satisfies most if not all requirements of most passengers.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Shiva Prasad","India","2014-03-17","Travelled to India from Orlando (MCM) via Frankfurt on Feb 23 2014. It was a great experience. The front desk supervisors on that day helped me a lot and the flight attendants were good onboard. Overall it was a very pleasant journey.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Timothy Griffin","United Kingdom","2014-06-04","ZB439 from Fuerteventura to Birmingham Sat 31st May 2014. Fantastic flight lovely friendly cabin crew and to top it all off a brand new Airbus A321.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Cannon","United Kingdom","2014-06-02","ZB546 MAN- ACE. Have travelled on this route numerous times and always been happy with the experience but was very disappointed with my flight on Thurs. Check in - Bag drop desk manned by member of staff who had started that day told luggage too heavy and tried to charge £120 excess baggage despite both cases being under allowance printed on our boarding card obviously not trained very well. Had to get Supervisor to sort out. Boarding at gate 300 at Manchester always means a delay when using the remote stands why don't they start the process a few minutes earlier. Gate again staffed by obviously new staff very disorganised and checking of ticket against passport lax to say the least which is concerning. On board for almost 90 mins before take off as two people checked in bags and not turned up at gate so quite rightly bags had to be found and removed. Surely however given it took an hour to find the bags the people must of turned up by then surely common sense should prevail and if people found and bags not let the people fly. I did wonder given no checks were made on board to double check if the people had boarded in the confusion at the gate if this was just an excuse as I know this flight has departed over an hour late every week for the past five weeks. Can't wait for my trip later in the summer on the same flight to see if the same people don't turn up again. Flight ok this was one of the older A321's with new seating which was not comfortable. Our return flight was put back two hours a few weeks before we came away from 8pm to 10pm no discount offered however given it changed from an evening flight to a night flight and I notice that on time performance of this flight is poor to say the least. We shall wait and see.","","","","","5.0","2.0","4.0","0.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Hobbins Jeff","United Kingdom","2014-05-29","29 May 2014. Flight ZB547 from ACE. The food cider sausages and cheesy mash with vegetables was delicious. Clean modern plane but the seats wouldn't recline and I was knackered. I only posted because of the food quality.","","","Economy","","8.0","3.0","4.0","5.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Crane","United Kingdom","2014-01-08","Took return flights to Australia via KL. Don't understand how MA qualify for 5 star rating. Outbound flights 17 Oct were both night flights from Heathrow and KL MH001 and MH123. First time travelling Business Class and didn't come up to expectations. Crew were noticeable by their absence and surly when present. Hospitality from the crew was minimal and not a smile in sight. Quality and choice of the food was disappointing lacking imagination. Return flights from Melbourne 04 Dec via KL. Both daytime flights MH148 and MH004 Crew were much better they seemed to want to deliver a good personable service making both return flights more enjoyable. Unfortunately the food again lacked imagination and therefore disappointing. To summarise standards of the crews on aircraft are inconsistent so its pot luck whether you have an enjoyable flight or not and food was consistently poor.","","","Business Class","","5.0","4.0","2.0","2.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Ken Fong","Malaysia","2014-01-08","HKG to KUL business class on A380. The business class product on this short flight was disappointing. The service was mediocre and food poor. My chair could not recline and luckily the seat next to me was empty and could be used. The upper deck business cabin lacks privacy and even though the seats are lie flat it was not comfortable. The IFE is adequate but pales in comparison to Emirates or Cathay. Headsets were given out 30 mins after take off and collected back 30 mins before landing! In Cathay the headsets are already attached at the seat and can be used throughout the flight. MAS has a long way to go to catching up with its competitors and it does not feel like a 5 star airline.","","","Business Class","","6.0","3.0","3.0","3.0","3.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Stefan Johansson","Denmark","2014-03-17","LH415 IAD-MUC. It's generally good. Food and leg space in economy is ok. What I didn't like this time was that they started to serve dinner at 23.40! We departed at 22.55.At that hour it should be dark and silent.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Marlies Leist","Germany","2014-03-17","LH 429 CLT-MUC. Everybody was very friendly the only thing I did not like: I had a reservation for 2 seats (window/aisle) since last June. The day we took our flights (March 11th) we learned that our seats did not exist anymore and that we had new seats in the middle of a row of four! As we protested we got two new seats in the back of the airplane at least two seats on the aisle. Why did nobody tell us as soon as the reserved seats were not available anymore? I think Lufthansa should not treat customers like that.","","","Economy","","5.0","3.0","5.0","5.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Scott","United Kingdom","2014-05-28","We booked a holiday to Benidorm with David Urquhart Travel. I specifically booked a flight which was supposed to be leaving Manchester Airport at 2pm on 11th May 2014. A few days before we were due to fly we received a telephone call to say that the flight had been put to 5.30 pm which we were not very happy about. When we arrived at the airport we were informed at check in that the flight would not be leaving until 7.40 pm. We eventually departed at 8.45 pm 6 hours and 45 minutes after our original time. Most of the other passengers were grumbling and it seemed pretty clear that the original flight of 2pm had been taken off. We finally arrived at our hotel at 2 am local time after setting off from our home at 2 pm the previous day. The seats were so closely packed together that my knees were up against the seat in front we could barely get the trays down in front of us and it was impossible to recline the seats as that would have given no room for the people behind us. To add to this the stewards wheeling the trolleys met right against our seats and were there for about 20 minutes constantly opening the metal doors to get out items and letting the doors bang against our seats.","","","Economy","","3.0","1.0","2.0","4.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Kell","United Kingdom","2014-05-25","Leeds Bradford to Heraklion Crete. Plane clean and tidy both out and inbound. Sat on row 30 both ways and legroom atrocious for a 6ft male. Journey took four hours and I felt crippled by the end. I usually fly Jet 2 and their legroom is much better. I do not understand why airlines with such poor legroom have seats that recline this just increases the discomfort of the person behind.","","","Economy","","1.0","1.0","3.0","3.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N Hind","United Kingdom","2014-05-25","Flew EMA to Malaga and back on the same aircraft. Plenty of legroom new looking seats and generally clean. On time both ways.","","","Economy","","10.0","3.0","4.0","3.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","V Wong","Australia","2014-01-08","Recently travelled to Bangkok from Kuala Lumpur. KUL-BKK was codeshare with Thai Airways so I had a chance to compare with Malaysia Airlines. BKK-KUL was operated on a B737-800. The seat pitch of this particular B737-800 was only 30' which was extremely tight! Like many reviews here it was way too tight even for a 2 hours flight. I am 178cm and I found some difficulties to sit comfortably on that seat for even 1 hour! Cant imagine how could they use this configuration as in LCC. They really need to do something on this! Cabin crews were slightly inorganic but efficient and generally responded well to requests though at times without a smile! The meal service was somehow pathetic: a small noodles with a small kitkat bar and a bite-size banana cake and all were quite tasteless. IFE option was substantially less compared to their Medium-Long haul flights: only a few movies and TV series. In comparison Thai Airways was far more comfortable as the seat pitch was at 34' and it offered a full meal service with a smile too! What a shame that I feel MH could do so much more!","","","Economy","","5.0","2.0","4.0","2.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Andrew Maile","Indonesia","2014-01-08","LHR - Jakarta on A380. I booked on MH as I'd read about the kid-free zone on the upper deck economy class cabin. This is not the case at all. In fact there seemed to be more babies and toddlers in this cabin than elsewhere on the aircraft! Overall the flight was fine which is probably about as much as you can hope for in Y class. Crew were efficient food was adequate although I'd have preferred sandwiches and a piece of fruit in the snack pack rather than peanuts and cookies. The IFE is reasonable but not as good as other 5* airlines. Similarly there were no little extras such as hot towels menus or amenity kits. Overall it didn't feel particularly 5 stars.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Michael Kasberg","Germany","2014-03-13","FRA-BKK v.v. First fully booked on both flights so the service was a bit slow. A340-600 with old seats but comfortable enough for a good sleep. F&B excellent with caviar service and outstanding wines. IFE with not many options small TV screen. Two FA's very friendly but for 8 pax LH should deploy more staff. All flights on time overall good value for money. But I found out shortly that LH will not offer F to BKK any longer from summer onwards.","","","First Class","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Tushishvili","France","2014-03-11","The flight from Paris to Tbilisi via Munich. Both flights were just excellent. Very efficient check-in and boarding in Paris. Both aircraft's were very clean with informative updates from the pilot. Seats are actually very comfortable in comparison with low cost airlines. Paris-Tbilisi route offers excellent hot food (I had very tasty chicken) as well as the full bar service. One important fact which is important to highlight. I had short connection (45 minutes) in Munich and the plane departed half hour late from Paris. I thought that I would miss the plane to Tbilisi and the big surprise was that the ground staff was waiting for me and transferred from the plane to plane. This is excellent service and deep appreciation to Munich airport and Lufthansa ground staff!","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jon Pirtle","United States","2014-03-11","Departure from Charlotte to MUC-VIE: 10 Dec 2013 on LH 428. Return from Vienna to Charlotte via MUC: 6 March 2014 on LH 429. I travel regularly between the USA and Europe and I choose Lufthansa every time if it is available. The airline is reliable and consistent. Their staff both on-board and on the ground are considerate and helpful.","","","Economy","","10.0","3.0","4.0","4.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Paul Habgood","United Kingdom","2014-05-24","Gatwick to Lanzarote return planes clean and tidy cabin crew polite. Leg room okay no different than Easyjet. Flights on time outbound & return would have no hesitation booking with them again.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","G Carraro","United Kingdom","2014-05-23","I flew with Monarch many times with no major problems - it is a budget airline so expectations are low. However twice this year I had one of their newly refitted aircraft : the seats are non-reclinable and very hard. I do not usually suffer from back-ache but I had to take a pain killer half away through the flight. For Rome to London a little over 2 hours flight this was bearable although painful. But for a night 5 hours 40 minutes journey from Hurgada (Egypt) to London it is torture. I will not use them again for longer flights.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Martin Zitz","Germany","2014-03-11","Feb 23 LH412. Feb 28 LH429. Generally good service good planes well operated - Miles & More starts to become an issue. No general rewards hard to achieve status service drastically declines without status.","","","Economy","","9.0","4.0","3.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Proppe","Poland","2014-03-11","LH491 on 3 March. Very professional safe punctual and helpful. The Service on board was very good as always. I was very happy to be able to use FlyNet and send all my work to my office while travelling. Also connection time was very convenient allowing us time to refresh in FRA after intercontinental flight.","","","Premium Economy","","10.0","4.0","5.0","3.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Ackermann","Germany","2014-03-10","TXL-FRA/FRA-TXL. Both flights on time nice staff high quality food which was nicely presented. LH's domestic business product is far better that the long-haul one. Flaws: no Wifi and IFE whatsoever.","","","Business Class","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Rhys Crompton","United Kingdom","2014-05-11","Flew from Alicante to Luton return. I fly with Monarch once or twice a year on this route and have for over 5 years. Cannot fault the airline planes are clean comfortable and more or less new. The cabin crew were very friendly and helpful. About 3 years ago my flight was cancelled due to snow in the UK which is understandable. Monarch dealt with the situation well and put me up in a hotel free of charge for a flight the next morning; brilliant. This is why I fly with Monarch because the likes of Ryanair and easyJet would not have done this to help me.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Kai Savage","United Kingdom","2014-05-11","Flew ZB7414/15 last month on an Airbus A321 with a newly fitted interior. The seats were so comfy and I've never had so much legroom in a non-extra legroom seat (7A/7F). I always fly Monarch when I can because they're staff are outstanding and the biggest delay I've ever had in my 32 flights with them was 25 minutes due to weather. Love Monarch and would recommend them to anyone. Ignore the bad reviews because I've flown with them 32 times and never experienced anything of the sort.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","T Mickenson","United Kingdom","2014-05-11","Flight to Rome 1st May from Birmingham - Flight MON 5408 and returned on Fri 2nd May on Flight MON 5409. Have flown with Monarch many many times and will do so as often as possible in the future. The Cabin Crew are the company's biggest asset - they are very helpful and give 100% service to everyone on board. My latest trip was to Rome - What a great flight. Always on time as was this flight but if not only a few minutes late and this is not always down to the airline. Almost always they make up time during the flight. Food on board always of good quality for the price - Fleet is a little old but understand new planes on order - Looking forward to getting on one of these - All in all a great company to travel with - have been treated like cattle on Easyjet and Ryanair always try to use Monarch whenever possible. Well Done to all at Monarch - Keep up the good work.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Howell","Australia","2014-01-06","HKG-KUL on 1/1/14 on the last MAS flight of the day. 737-800 refit has an extremely tight seat pitch configuration and this really affected comfort on the flight. The cabin crew did a really good job but when someone reclines it makes you feel claustrophobic so you need to stand up for a while then there is a problem. For anyone who wants to fly this airline between Hong Kong and KL I would recommend going for one of the earlier services on the A330-300 or the A380 where the seat configuration is more suitable. The 737s should be reserved for flights under 2hrs. Normally I would recommend this airline for long haul but for regional services I have been extremely disappointed.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Ackermann","Germany","2014-03-10","FRA-EZE/EZE-FRA. Flights on time staff pleasant. Old Business Class: seats a nightmare IFE problems on both flights FlyNet not working on any leg food appalling. No taking of orders. You get your courses from the food cart which stores loads of plates under aluminium foil lids. My companion got a VLML special meal main course on return flight: pasta with tomato sauce and cheese! Cheese stuck to the lid and was transferred on the pasta using a cocktail stirrer. Dessert: five slices of fruit served together with main course. White wine out of stock after starters. Service uncoordinated. It was a disgrace and I was ashamed for our German flag carrier.","","","Business Class","","3.0","2.0","4.0","1.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Barnicoat Graham","Germany","2014-03-10","Flight LH419 Dulles Intl - Frankfurt Intl 25/3/2014. As I am part of the Miles & More programme I prefer to fly Lufthansa. On my last flight I was looked after well the flight left on time and landed early and I was able to choose a seat with extra leg room which is important for me.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S McNamara","United Kingdom","2014-05-03","Flew Hurghada to Gatwick last night and the overwhelming issue is the lack of information at the airport about a delayed flight. All info boards had the flight as 20.05 but the boarding card has it as an hour later. When our supposed original boarding time came and went the boards then changed to say the flight was delayed. When checking in no one said the inbound flight was going to be delayed. Onboard the pilot advised we were going to be late taking off as air traffic control didn't like their flight plan. All in all we landed 2 hours later then we were scheduled to. Onboard the flight on the A321 were uncomfortable leg room was ok for a 6'5"" male but you have to remember space is always going to be at a premium on such airlines. My other issue with these flights is that as they are late evening there are always families travelling with young kids such as we were whereby it will be time for the kids to sleep. Constant announcements about duty free refreshments charity collections rubbish collections etc all add to a difficult sleep for young ones. I appreciate the airlines make a lot of money from selling items in board but a bit of common sense wouldn't go amiss.","","","Economy","","5.0","2.0","4.0","0.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Morrison","United Kingdom","2014-04-30","My wife and I fly with Monarch as often as possible for the simple reason the flights are usually on time take off and landing both outward and inbound journeys. My wife is disabled and wheelchair bound and nothing is too much trouble for the flight crew who always seem willing to help. The food is of good quality and Monarch never charge the disabled extra fees for extra leg room seats whereas Jet2 charge almost £25 each both journeys. I've never met a friendlier bunch of people.","","","","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Marco De Oliveira","United Kingdom","2014-04-27","25 Apr 14 ZB 274. 27 Apr 14 ZB 275. Very efficient crew members. The plane was also very comfortable and didn't have the nuisance with trying to sell you stuff as most other budget airlines will do.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Kay","United Kingdom","2014-01-06","LHR-BKK-LHR. First the good. Flights were on time and bags arrived quickly and their cabin crew are great. The A380 was extremely comfortable particularly their flat bed. However we were a bit underwhelmed with the quality/choice of the food and drink on the intercontinental sectors (KUL-BKK-KUL was quite the opposite). Also although we flew on 4 January they AVOD system still only had December's programmes available. Don't know if this affected all MH flights or only our A380. Pretty poor though.","","","Business Class","","7.0","5.0","5.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Wylezol Roman","Poland","2014-03-07","LH435 ORD-FRA. Very comfortable the highest standard of services on board. On time despite the snowy weather in Chicago. There was only one issue - prior to LH flight I flew from SLC to ORD (LH codeshare operated by United Airlines) - the worst quality I have experienced.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Molling","United States","2014-03-07","LH428 on 3/5/14. Great crew good meals provided as well as in-flight entertainment. The only thing I would add is that it would be extremely convenient to be able to pay for additional baggage on-line like other airlines do.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Orson","United Kingdom","2014-04-27","ZB 496. Stag and Hen party on this flight - the stewardess kept saying they would keep the noise and swearing down they did move the children and families forward they did threaten to call ahead for the police they did say they would not serve anymore alcohol to the stag group they did say that that would take the passports off those me disputing the flight. The singing and swearing continues. The singing and swearing was relentless and the stewardesses continued with they empty threats whist serving the culprits more alcohol. Weak handling by Monarch. Most left the plane tense and desperate to get off.","","","Premium Economy","","2.0","0.0","1.0","1.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Chris","United Kingdom","2014-04-23","Monarch is by far the worst airline I have used just back from 2 weeks in Spain over 3 hours late going out due to an aircraft fault it was complete chaos after loading then being coached back to the departure lounge with no Monarch rep to oversee the situation no food or drink offered. On returning home 2days ago I have yet to see my lost luggage.","","","Economy","","","1.0","3.0","0.0","3.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Koster","Australia","2014-01-02","Adelaide-Kuala Lumpur-Beijing. Happy with the Business Class product offered by Malaysia Airlines but if this airline wants to compete with the new player on the block in Adelaide Air Asia then clean the fuselages of your aeroplanes! A clean white Air Asia A330 (yes in all white colour) pulling up alongside Malaysia's sooty white fuselage is not a good look. Also noticed a dirty A330 at KL so ours was not a one off. Also hoping Business Class lounge at KL will be re-opened soon. One small gripe about food service lunch out of Adelaide was served at 11.30am after a 10 am departure. Was too soon. Two years ago a light breakfast was served with lunch later in the flight. Maybe a cost cutting exercise?","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Chigaros","United States","2013-12-30","MH72 KUL-HKG. Was looking forward to flying the A380 in First as I prefer Asian carriers for travel. Airport check-in was fast and I was greatly relieved as there were huge lines for Business and Economy. The First Class Lounge is closed for refurb and the Business Lounge needs a refurb too. Boarding was easy. First has a separate entrance directly into the cabin. There are 8 seats and nothing special. The crew were very pleasant and the Dom Perignon champagne was great. The A380 already looked tired. I walked through the whole plane and was not impressed. The FC Galley is located directly behind the cabin which separates it from Economy. I don't know what they were thinking in this design. Luckily it was a short flight so all the clanging and banging didn't bother me. Had this been a long flight I would have been very upset. The menu was fairly minimal for the short brunch flight. I picked the lamb dish which wasn't bad but strange there was no salad offer. Dessert was an unopened carton of Haagan Daz with a plastic spoon. Next time I'll stick with Cathay or Japan Airlines.","","","First Class","","2.0","2.0","4.0","5.0","3.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gruendel Mike","Germany","2014-03-07","LH 411 2 March. My seat was in the first row on the aisle. Due to the service it was not possible to stretch my legs for a long period of time. After the flight I still had pain in my back. The onboard service was not very satisfying and the meal served was not really edible.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","C Barkei","Luxembourg","2014-03-06","3 flights with Lufthansa inside Europe. All on time and reliable. Seat in Economy is quite firm but OK for a short period of time. I got bored of the sandwich after the first one but then got the identical one twice more so I gave it away. Staff were friendly and the coffee was good. The Senator lounge in Munich was excellent as were the lounges in Manchester and Luxembourg. No in-flight entertainment so bring a book or read the paper. A very solid product.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Victor Shannon","Spain","2014-04-16","Flew BCN-LGW on April 16th departure was on time and arrival slightly early. The aircraft was a 16 year old A321. The cabin seemed a bit old but very tidy nevertheless. Cabin crew did the best they could to help us they seemed very professional. My only complaint is the seat. It was really old and rather uncomfortable although for such a short flight I don't consider this a major inconvenience. They were the cheapest from BCN to London on those dates and I would certainly fly with them again in the future.","","","Economy","","8.0","2.0","4.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Judge","United Kingdom","2014-04-14","Flew from Birmingham on flight ZB 446 on 1st April returning to Birmingham on 8th April on Flight ZB447. I have just returned from my first air travel following a debilitating stroke and cannot praise the crews on both my outbound and inbound flights they made this experience one which I will happily repeat. I would therefore like to say a huge thank you for their excellent customer care and delivering a service which others would benefit from following their example.","","","","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Tony Harris","United Kingdom","2014-04-13","Flew back from Tenerife 11/4 initially told of 4 hour delay on checking in this then turned into 6 hours by the time we took off. To compound matters we had to endure a 2 hour wait at Gatwick for our luggage having landed at 1am! Will do our best not to fly Monarch again.","","","","","3.0","2.0","3.0","3.0","0.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Majid","Malaysia","2013-12-30","KUL-DPS on B777-200ER Business Class. The 16-year old plane is overly-dated together with its interior. Don't get me wrong the interior was nice and clean but you would know that the plane is from the last century. The good part is that the seat was less sophisticated than the newer planes meaning the leg-room is extremely spacious. Cabin crews are polite and nice but the food needs to be improved. Look forward to Malaysia Airlines replacing all of its B777-200 with A330-300 over the next 2 years. In the mean time Malaysia Airlines will be milking these workhorse planes prior to retirement meaning their Business Class tickets on B777-200 will competitively priced in the market.","","","Business Class","","6.0","3.0","4.0","3.0","2.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","V Saunderson","Australia","2013-12-30","Flew from London Heathrow to Sydney on 21st December 2013. Have flown with them several times previously and was always happy with the service. On this particular occasion I was disappointed. Both flights (LHR-KUL and KUL- SYD) were pretty full. In-flight service was interrupted several times by turbulence. I fly MH because of the 34"" seat pitch in Economy but on these two flights I felt like the space had been reduced somewhat. The food was awful out of four meals served only one was edible. Would I fly with them again? Possibly if there was a sale on airfares.","","","Economy","","6.0","3.0","3.0","2.0","4.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","L McNab","Australia","2013-12-30","Kuala Lumpur - Ho Chi Minh. My family and I took a 2 hour flight to Ho Chi Minh for our Christmas vacation on the latest Boeing 737-800 plane. However the flight was not pleasant at all. The plane had poor ventilation and it was an afternoon flight and as the sun shone through the cabin it made the cabin very stuffy and warm. Meal on board had 2 varieties for Economy Class a chicken and a fish. The stewardess attitude does not even reflect what MAS to claim ""Best Cabin Crew"" or ""Malaysian Hospitality"". She barely smiled. Disappointed.","","","Economy","","3.0","2.0","1.0","2.0","3.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Max Primorac","United States","2014-03-05","Arriving to Washington DC Dulles Airport for my flight to Croatia via Frankfurt Airport I was offered special care due to a lower back injury that severely hampered my physical movement. From the US through Frankfurt Airport and upon arrival in Zagreb Croatia I was offered friendly transit support at each and every stage. I have made this flight over 100 times and despite the pain associated with my injury I must say that this was the most satisfying travel experience I have had in over 30 years of international travel.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Krafft","Germany","2014-03-04","LH 419 departure on Feb 27 2014. I flew with Lufthansa's new 747-8i. Nice clean and very new plane. I was seated in the main cabin in row 16 (first row in coach class). For an overnight flight it is recommendable to aim for a exit row seat since you cannot stretch your legs and the arm rests are firm. The meals and beverages/drinks provided were all very good and did meet my expectations. Getting on and off the plane was fast and efficient. All in all still a satisfactory experience.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Arnold Sebastian","Germany","2014-03-04","LH464 from Frankfurt to Orlando in Business Class with our infant (12 weeks old). Check-in in Frankfurt for family's was very good due to extra check-in counter. Service onboard and the food was ok. Nice wine collection and space for my legs.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R McVicker","United Kingdom","2014-04-10","Flew Birmingham - Tenerife on 2 April returning 9 April. Flights on time both ways with good service on board. Do need they extra legroom however.","","","","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Bradley Alan","United Kingdom","2014-04-07","Returned from Sharm El Sheik early hours 4th April should have been evening of 3 April - 5 hours late. Received the usual lies of ""yes the plane has left the UK"" only to find out it didn't hadn't. Information when available was sketchy at best when it wasn't an outright lie. Whether these issues lie solely with the handling agent or Monarch I am unsure but it's Monarchs reputation that has hit rock bottom with me.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Robert Johnson","United Kingdom","2014-04-06","Our flights to and from Alicante were on time clean and tidy with good if a little slow service. Their Car Hire partners (Firefly) however were a complete disaster. I would never use them again. Over an hour to get a hire car.","","","","","8.0","4.0","3.0","3.0","0.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Redfern","United Kingdom","2014-03-04","Flew return GIG-Tegel via Frankfurt. Check-in in Rio was a bit of a nightmare. A massive queue with no priority until got closer the desk. Took me over half an hour. Lounge in Rio did not have many options of drinks/food. The plane was an old A340 but it was well kept and the crew was very attentive. Food ok. Angled flat seats which are not very comfortable. Return leg was much different. Lounge in FRA quite good priority check in old A340 but excellent service and food.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Menard","Canada","2014-03-04","Lufthansa flight 493 from Vancouver to Frankfurt on March 2nd 2014: I was impressed with Lufthansa's service in coach class. Tasty meals and a great variety of free beverages and snacks offered throughout the flight. Cabin staff was very cheerful and approaching even though it was a full flight with some quite challenging passengers around me.","","","Economy","","8.0","2.0","5.0","3.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","W Resalsingh","United Kingdom","2014-04-06","Flight from Tobago to Gatwick on 02/04/14 delayed for 24 hrs due to problems with the plane. Flight takes off problem still not solved and had to land at Barbados. 2 days more passengers still stranded in Barbados and Monarch don't even have the decency to issue something on their website informing friends and family what is going on! At the time of writing all the passengers are still stranded in Barbados with no idea as to when they are going to get home!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","H Binns","United Kingdom","2014-04-06","I've just returned from a trip to Goa with Monarch (flight only) I was apprehensive having read all the bad reports but decided to give it a try. I can honestly say I couldn't fault it! No it doesn't compare to Emirates or Qatar - but neither does the price! It does however compare favourably with other charters. Ok it wasn't the latest plane but it was clean and comfortable - the only thing lacking was the back of seat screen but I can live without that. Food was average but again on a par with other charters. The big plus for me (besides the price) was the cabin crew without exception they were friendly professional and helpful - far better than I have experienced with other charters. Check-in went smoothly and both flights were more or less on time. Very happy with my experience and would not hesitate to use them again.","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Bishop","United Kingdom","2014-04-06","I fly every week between Spain and England using Ryanair easyjet Norwegian and monarch after 3 years of doing the same trip I can honestly say Monarch are the worst airline by far what I look for on a short haul flight is on time flying Ryanair are the best followed by Norwegian then easyjet but Monarch are awful nearly always a delay with some feeble excuse when we get on the plane!","","","Economy","","","3.0","3.0","0.0","0.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Adam Wang","United Kingdom","2014-03-04","LHR-MUN-PEK-FRA-LCY. My 5th London - Beijing flights with Lufthansa within 2 years and I have to say the quality is stable and consistent as well as good value for money. For both the outbound and inbound paths the flights are on time if not slightly early during the long haul flight several water runs during the night and the staff are the biggest assets providing the friendly efficient and professional services. During the flight between PEK and FRA the new Boeing 747-800 was used it offered the personal power socket and free WIFI onboard which is extremely good value. The only slight drawback is that you can not select seats on the exit rows online and airport check in as they are ""occupied"" however when on board you realised that half of them are empty.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Yong","United Kingdom","2014-03-03","SIN-FRA-BHX in Economy. First leg from Singapore on the A380 was great largely because I was fortunate enough to get an exit row seat with unlimited legroom (judging by fellow passengers one wouldn't be happy with normal seats as they had rather pathetic legroom). Nice modern AVOD system but the PTVs were rather small compared to other A380 airlines. Service was really friendly and warm but few frills (no amenity kit whatsoever no footrests). Meals were alright but again rather simple compared to Asian carriers. Second leg to Birmingham on an A320 was above average by intra-Europe standards with a decent snack/beverage service and friendly service again. All flights on time.","","","Economy","","7.0","4.0","5.0","2.0","4.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Vukmanovic Goran","Switzerland","2014-03-03","Flights LH720 and LH721 from FRA to PEK and back. Everything written regarding the Lufthansa business class seats is absolutely true. Outbound flight on new 747-8 with new business class seats which are flat beds. Unfortunately if you are satt near the window in flat bad position it is almost impossible to get out of the ""bed"" without disturbing your co-passenger. On top your feet are very squeezed in the tiny hole at the bottom of the bed. Food choice OK as well as beverages. IFE system I would rate as average. Flight on time. Inbound flight - nightmare instead of 747-8 it was old 747-4. As I checked in online nobody at the counter mentioned that the plane was changed and consequently my seat. Departure late for more than an hour. Old business class seats which are a disaster if you have the idea to sleep during the flight (not flat bed and very uncomfortable). Entertainment system was not working for more than two hours of the flight as needed to be reset. Food on the same level as outbound flight. No soap in the toilette. At the end arrived on time to catch my connecting flight. Overall will use them only if I have to otherwise for the same or lower cost other ME airlines and even the airlines from the Lufthansa group are offering much more for the same buck.","","","Business Class","","3.0","2.0","4.0","3.0","2.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Mary Middleton","United Kingdom","2014-03-30","Just had the same experience as a previous correspondent Luton - Tenerife. Paid for extra legroom and asked very specifically about seat location and recline. Outward flight fine A320 with comfortable reclining seat got 90 mins sleep. Return flight on newer A321 unspeakably uncomfortable nasty hard plastic seat with no recline at all. 4 hours of total discomfort. Cabin staff said Monarch have no seat recline on any seats on new planes. Never never again!","","","","","","1.0","0.0","0.0","0.0","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ron Bagshawe","United Kingdom","2014-03-22","Flew from Birmingham ZB458 Feb 20th 2014 to Lanzarote and returned on March 20th 2014. Cabin Crew on both flights were superb particularly on return flight to Birmingham where there were 9 disabled passengers on board including myself.","","","","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Bennett","United Kingdom","2014-03-12","Gatwick to Lanzarote. Outbound journey was alright the staff were friendly and professional. Inbound journey firstly our plane was delayed 2.5 hours due to bad weather in Spain earlier in the day. Fair enough you can't help the weather. When we eventually got on the plane it was boiling the air con wasn't working as the back generator had gone. They spent about 30 minutes trying to get both engines to work on just the front generator meanwhile the heat was unbearable. The plane was really shabby and very loud when in flight. You don't get much leg room which is bad for a 4 hour flight. The food and drinks are ridiculously overpriced aswell. Overall it's good for cheap flights but I wouldn't recommend them!","","","Economy","","5.0","1.0","4.0","1.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Baxter","France","2013-12-25","CDG-KUL-DPS and return end November mid December. Out on their A380 to KL and then a B777 on to Bali back on a 737 to KL and then A380 again home to France. Having flown business and even first class on other airlines of 4 and 5 star rating I cannot understand how MH have kept their 5 star rating particularly when it comes to ""food and beverages"". Food out more or less inedible their signature dish was OK but lukewarm main course burnt cheese course didn't appear and the desert was like eating cardboard (another signature dish). Food back sadly was the same although we were hoping for something better out of KL. The flights were on time and the cabin crew did their job no lost luggage. One of the toilets was out of use for the 13 hour flight back from KL to Paris but that happens. It was the best deal at that time from CDG to DPS but won't be flying with them again.","","","Business Class","","4.0","3.0","4.0","1.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Dunne","Canada","2013-12-25","I have been using MAS to get in and out of Yangon in the last few months (10 sectors so far). I switched to them because they have good business fares that beat anything Silk Air or SIA have. It makes it worth the extra 44 minutes into KLIA out of Changi. Unfortunately in the last 3 trips I have seen 3 cancellations 5 delays and was at one point directed to 4 different gates over 5 hours for a flight from KLIA to Changi. Last trip out of Yangon was two hours late and I missed my connection in KLIA then got downgraded to economy and waited for two hours for the flight. So to make a long story short I am back flying Silk Air. It might be twice the price but they get you there on time and planning connections is possible. I like the MAS cabin crew and the product but the on time performance just keeps getting worse and KLIA is a train wreck.","","","Business Class","","3.0","4.0","5.0","4.0","2.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Alexander Kunzle","Switzerland","2014-03-03","LH457 LAX-FRA 26/2/2014. Service OK seats in new 747/8 are very bad with not enough space! Food was good beverage service not satisfying!","","","Economy","","7.0","1.0","3.0","2.0","1.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Andreas Dietzel","Germany","2014-03-03","The LH 411 flight from JFK to Munich was in total a very comfortable one. The service was much better than expected.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Herman Mitzi","Germany","2014-02-28","Flight from Frankfurt to Singapore. Great value for money. Food was delicious. Inflight entertainment could be improved for instance a more modern and larger movie selection as on other competing airlines. Considering that the flight was 180 Euros cheaper than Singapore Airlines I was very satisfied.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Burnham Tina","United Kingdom","2014-03-12","I will never fly with Monarch again we had a 14 hour delay from Gatwick. We lost a precious night of our holiday ruined the first day as we were shattered they didn't provide overnight accommodation so my 5 and 7 year tried to sleep on metal benches in the freezing noisy airport. They didn't even send a member of their own staff to help or give information the staff on the plane were rude and just couldn't care less.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Wood","United Kingdom","2014-03-07","24th Feb flew to Sharm without a hitch. The seating seemed to be the same as all airlines in economy. Unluckily on the second day of my holiday I suffered a heart attack spending the rest of my holiday in hospital. On my return it was a worry that I was healthy enough to travel. Thankfully after a few questions the decision was made to allow me to travel The staff were attentive I was given a seat with extra room and I had a pleasant flight home.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Zakaria Mohd Nizam","Malaysia","2013-12-23","KUL-CGK previously had wide body flight at least once a day. Now all served using 737-8 which is small and crowded. Food desperately needs improvement as it is tasteless. Paying for the most expensive flight for this route when other bigger plane like KLM is just half the price of MAS with better inside facility but food and steward/ess are lousy.","","","Business Class","","5.0","4.0","4.0","2.0","3.0","","","2.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Carl Randem","Norway","2014-02-26","LH456 FRA-LAX 21 Feb 14. Great trip with LH new aircraft nice and enjoyable/humoristic crew. Nothing to say on the service although the seats do need an upgrade it does not contribute to the full experience as the entire flight overall is good. The entertainment system (AVOD) is easy to use although late responding but with a good selection of films music and travel information. Overall a very nice experience and flight.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lars Bjoerner","Germany","2014-02-25","EWR-MUC 19/02/2013 LH413. My travel experience was great. From check-in to lounge and boarding it was very smooth and easy. The flight itself was relaxing food and drink was excellent and the staff very friendly. In the end we were even 30 minutes ahead of schedule. I wish flying would always be like this experience.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","T Mustoe","Gibraltar","2014-03-05","My daughter was due to fly today 5th March but was delayed in traffic getting to Luton. She did however get to check in just 40 minutes before the flight was due to leave (check in was still manned and open). According to the Monarch website 40 minutes is the minimum time allowed for late boarding she was however refused and had to return home. Last year Monarch left my same daughter stranded in Malaga (the flight was routed the from Gibraltar due to bad weather) the upshot of that was she was left there (during a strike by the Spanish) and I had to pay a small fortune to taxi her into Gibraltar all this in spite of several fruitless calls to monarch during the several hours she was left there. As she visits me in Gibraltar frequently as does my other daughter (who experiences no such issues from easyjet) begs the question do I encourage my daughter to use Gatwick rather than Luton? Never use Monarch unless absolutely no other option is available.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Pearce Eddie","United Kingdom","2014-03-04","We flew from Birmingham to Sharm on 25th January. Check in was quick and easy. We had booked extra leg room seats and I'm pleased we did because passengers in economy section looked extremely cramped. Flight departed on time and we actually arrived early. Cabin service was good throughout but if you get hungry I would suggest that you avoid the toasted sandwich - it was like chewing on two pieces of burnt cardboard. Return flight on 4th Feb was delayed by about 40 minutes. Service okay and we would probably use Monarch again - but only if we could get extra leg room seats.","","","","","6.0","3.0","4.0","2.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Gross","United Kingdom","2014-02-25","Last week I flew from Gatwick to Gambia. I have travelled world-wide in Economy with other airlines for much longer periods of time and although being cramped I have never had a problem. I never recline my seat however this journey was made extremely uncomfortable not by the person in front of me but the woman behind. For the first few hours of the flight she had had her feet digging into my back. An hour before we were due to land she woke up and I heard her tutting and mumbling then quite violently she shoved my seat forward and held it there. I was in a window seat in row 17 and had previously had the full view of my window and a bit of the one behind. Now I had half of my own window which shows how far forward she had rammed my seat. In response she hurled abuse at me saying that I have been squashing her the entire 6.5 hours etc. I was also quite relieved that I had just finished my cup of hot coffee that I was holding only minutes before. This of course is not a fault of the airline. I do however believe that if they want to reduce the space of the seats then they should not have the seats be able to recline or be moved at all. The plane was old and shabby and not ideal for a flight that long. I have been on shorter flights in Monarch planes that looked a lot better than this one. On the return flight I was at the back of the plane and nowhere near the group but as we geared up ready for take off suddenly all the power went out and there were a lot of ashen-faced passengers who were no doubt thinking that had better not happen in the air. We were switched to auxiliary power and told by a very apologetic pilot that it would not happen again. I will not be flying with Monarch again.","","","Economy","","5.0","3.0","4.0","4.0","4.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Howell","Australia","2013-12-23","BNE-KUL-HKT 20th December. Timing of the Brisbane to Kuala Lumpur flight is such that you just want to get on the plane have a drink and try and sleep so not having a big meal served for me made perfect sense. Breakfast was more important and it was great without hot meal which I did not fancy. Good legroom in economy on the A330-300 smooth take-off and landings and friendly cabin service make MAS one of my favourite choices up to Kuala Lumpur. Onward flight to Phuket was pretty cramped but over quickly so my ratings are for Australia to Malaysia only.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Philip van wegen-wirth","Germany","2014-02-25","LH410. Not having much space these day in normal economy class with 6'6'"" height it is nice to know that is still possible to get the emergency exits. Service is good and very friendly.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Claus Roth","United States","2014-02-25","LH 428 on Feb 16 2014 from MUC to CLT. Flew First Class - very attentive friendly service. Insufficient movie selection in comparison to other airlines. Entertainment system often malfunctioning so in this case no service call or reading light activation possible.","","","First Class","","7.0","5.0","5.0","5.0","1.0","","","2.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","T Kavanagh","United Kingdom","2014-02-24","Flew back from Funchal airport in Madeira yesterday and boarding was a farce! I watched several planes land from the open air top floor balcony and passengers got off their planes and walked a very short distance to the terminal building. When we went left the terminal building to board to the astonishment of virtually everyone we had to get on a bus to our plane which was parked not an inch more than 30 yards away in front of the terminal building! The flight was ok but the extra legroom seat was very narrow and I am not fat! The food was poor and vastly overpriced the cabin crew were very good and professional and I felt really sorry for them as on top of their normal duties they had to try and hawk uninteresting lottery tickets that nobody wanted and then they had to try to collect for some minor charity again with no interest from the passengers.","","","","","5.0","2.0","5.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Craig Bowring","United Kingdom","2014-02-20","Booked our flights to Goa. Checking in was a breeze so a great start boarding the airbus A330 I was pleasantly surprised yes this is classed as a ""budget"" airline and yes you do get what you pay for but even though we went for the ""budget"" airline the seats for us were great. The leg room was good and the food was as all airplane food is but still nonetheless was a good meal and the cabin crew were lovely. Return flight was also the same. You do get what you pay for so if your expecting to fly like royalty then choose a different airline but if you are like the average holiday maker and cant afford all those luxury's then this is a great airline to choose.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Thomas","United Kingdom","2014-02-05","We have just returned from Goa on the outbound journey we were disappointed not to have received the seats that Flight from Gatwick to Malaga in October. I wasn't expecting luxury but when the lady in front of me reclined her seat immediately after take off my journey became very uncomfortable. This wasn't helped by the seat pitch being very small in the first place and the pocket on the seat being bent and broken and digging into my knees for the whole flight. This was a morning flight so there was no need to recline. I would suggest to Monarch if they insist on packing so many people in and having small seat pitches to follow in the steps of EasyJet and have seats that don't recline as unfortunately it seems that many people can't get to grips with good manners and common decency. Just think would you be happy if somebody did that to you! Easy really. I would use Monarch again but only for a flight of a maximum of 2 to 2.5 hours and only if they were a lot cheaper than the alternatives.","","","Economy","","3.0","1.0","3.0","3.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Paul","Australia","2013-12-20","Brisbane to KL 15 November 2013 and returned on 23 November 2013. Travelled to Penang on 20th November and left Penang for KL and then to Brisbane on 23 November. Malaysia Airlines is one of the worst to fly with. The service is poor and on the trip there was no dinner given to passengers. No drinks were offered and when I asked for water it was ignored. On the way back we got no food except for a snack and then the meal was served just an hour before the plane landed at Brisbane Airport. I wont be flying them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Naver","Switzerland","2014-02-25","Disappointed with the recent Buenos Aires to Frankfurt flight. Several crew members seemed rude and unmotivated when an elderly lady boarded with a light and small suitcase the flight attendant refused to help her stow it away. Other occasions the crew were not helpful: to a family travelling with small children removing food plates instead they walked over it and complained about it. Other than that service was been ok flight attendants served passengers with water and juice several times during the night in addition to the self-service bar area with small snacks and beverages. Dinner was ok breakfast was very disappointing. Unfortunately there are not many alternatives on this route. However on the outbound journey the crew both on ground and on board were much nicer and all flights were on time.","","","Economy","","6.0","3.0","2.0","3.0","4.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Juraj Kovac","Czech Republic","2014-02-24","Early-morning feeder flights from to Frankfurt and back outbound on a brand new A320 return on an older plane with newish cabin. The core product is rather basic both in terms of comfort and services but the planes were spotless the crews extremely professional and the slimline seats at least provide decent legroom. LH still serves nice breakfast and drinks even on these short hops and there is really nothing major to complain about. One thing to improve is seat assignment in economy which tends to get really messy at times.","","","Economy","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Hague","United Kingdom","2014-01-29","We have just returned from Goa on the outbound journey we were disappointed not to have received the seats that we had asked for on medical grounds as stated on our tickets. When we arrived at the resort at 5.15 am we where told that we could not check in until 11.30am. During our stay we decided to upgrade our return seats to premium class we paid £300 for the pair on arrival at check in they had to search for our names which took up time when we took our seats a cabin crew member told us that because we had booked the premium return seats less than 48hrs before our flight we would not be getting the full premium service i.e. The food would be of a lower standard. We told the crew member that we had actually booked it a week ago every time that we have travelled with Monarch we have had problems. We only booked this time because the hotel we wanted use Monarch. Never again.","","","Premium Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Eastwood","United Kingdom","2014-01-20","Manchester - Goa on A330. We have just returned from Goa and were very disappointed with pretty much everything on the flight the only good things were the Monarch staff at Manchester (check in and help desk) and that the flights actually left on time! But apart from that the seating was cramped the plane was very dated the entertainment very basic and unreliable for an 11 hour flight. The air crew were miserable and more interested in selling you earphones expensive drinks and snacks before providing the inflight meals that were ok on the way there (two in 8 hrs) but totally inadequate on the return journey (one meal in 11hrs). After comparing these to previous flights with other companies we will not be using Monarch again!","","","Economy","","2.0","0.0","2.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Luffman","United Kingdom","2014-01-14","Just returned from Tenerife to Luton on 11th Jan and outward flight no problems at all as on A320 with extra leg room and older type seats (cloth) which reclined. Service and comfort fine. However return flight was on a A321 which looked as if it had just been refitted with leather type seats with no recline action and despite again having extra leg room turned out to be the most uncomfortable flight I have been on. Virtually no padding anywhere on the seat arm rest shorter than the norm and seat squab appeared to be shorter as well which added to the discomfort. I wasn't the only one to complain to on board staff and by the response they have had many more! I would say 2 hours is about the limit that one could endure so 4- 5 hours is really a pain in the butt! Flown with Ryanair and Easyjet to same place and they were much better for the comfort factor. Just hope Monarch do not refit all planes with same seats! Apart from this aspect staff and food etc fine and not constantly pestered.","","","Economy","","7.0","1.0","4.0","4.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Russell Morrison","United Kingdom","2013-12-17","I have been working in Brunei for the last 2.5 years so I am a frequent flier. My flight route takes me from ABZ to Miri via LHR and KL. The A380 airbus is an excellent plane it is roomy new and fresh. The cabin staff are a wonderful bunch who are always willing to help. I am extremely happy with all aspects Malaysia airlines have to offer from the airport itself to the lounges and most of all the wonderful Malay people. My baggage has never gone missing as things are very well organised. I have now reached platinum status and will continue to fly with MA for the foreseeable future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jimmy Ashiblie","Malaysia","2013-12-17","KUL-CDG 13 Dec on the A380 Upper Deck with family. Excellent and impeccable service provided by crew. Meals were sumptuous especially the quiche before landing.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","J Gensert","Germany","2014-02-21","Unfortunately we were unable to use the online check-in service on the Lufthansa homepage. This service is apparently unavailable when you have a connecting flight in Los Angeles (LAX to FRA) and come from the Big Island of Hawaii - Kona Airport for that matter - meaning that our 4 tickets were scattered all over the plane. Luckily this problem could easily be solved by a friendly member of the Lufthansa ground staff in LA. The flight from LA to Frankfurt was okay overall seats on the 747-8I are not the most uncomfortable though a little too lightly padded. Dinner and Breakfast were offered - both were quite good. The inflight entertainment featured some of the latest movies in various languages (sadly variety was not that great) the flight attendant were generally nice. We would recommend Lufthansa.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Davidson","Canada","2014-02-20","Feb 18 2014: Lufthansa - LH1817 - Barcelona (BCN) to Munich (MUC). This segment was part of a five flight itinerary with United Airlines a review of which can be found under their name. This particular Lufthansa experience was as always superbly efficient on the ground in both Barcelona and Munich. Navigating airports at either end was a breeze and the embarkation and disembarkation process easy and smooth. The flight itself had both an on-time departure and arrival and the in-flight service was as expected superb and efficient as one would expect from Lufthansa. Always a treat to fly with Lufthansa and will continue to do so whenever possible.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","P Spangenberg","Germany","2014-02-20","LH 410 MUC to JFK 1st Feb 2014. The flight was fully booked but it was ok. Crew very friendly. Since I was sitting at rear I had only one meal left to choose. The space for my feet was very limited because of some mounted housings under the seat in front. Too little space to place something like a bottle of water and a book. Plane was new and in good shape.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Sillett","United Kingdom","2014-01-14","Travelled from Luton to Rome in January 2014. Aircrew where very polite and helpful. Plane seats were comfortable we'd booked extra leg room which was adequate for my tall husband. Flew on time and arrived early in Rome.","","","","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","G Hussey","United Kingdom","2014-01-06","Just got back from Goa. Was ill during flight so 11 hours of torture! Cabin crew were really nice but let down by under-investment in the aircraft. These are really old planes so old fashioned drop down TVs (that kept breaking) and noise levels etc all the norm for older planes. Per comments here seat pitch and width is terrible so restful flight impossible. It wasn't that cheap so no ""get what you pay for"" nonsense. Overall great crew. Real shame let down by poor planes/flying experience.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Andy McGuinness","United Kingdom","2013-12-31","Flew to Egypt and back (Sharm el Sheik) December 2013. Return flight delayed by about 2 hrs due to weather problems in Grenoble so travelled much later than anticipated. Seat pitch is appalling I would suggest that it may have safety issues if rapid disembarkation is required and leg room so appalling it invites DVT. Even though the 5.5 hr flight took off some time after 22.00 instead of 20.20 the cabin crew still kept up their incessant sales pitch for inedible food undrinkable wine and 2 for 1 offers for duty free tat throughout the flight making relaxation - what there was of it considering the lack of personal space - even more difficult. The seats were worn out hard and many would not recline.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Alastair Birkett","United Kingdom","2013-12-16","MH1 London to KL 11th Dec 2013 on A380. Fantastic experience for the moment I arrived at check in until I disembarked at KL. I missed my original flight (MH3) due to fog at London and was re-booked onto MH1. Lounge staff made the 8 hour wait a pleasure! The crew on the flight were excellent as was the food and service. (I was addressed by name frequently). The drinks just kept coming. The food was outstanding the best business food I have had large portions and each component cooked separately and assembled on the plate not all heated together on the same plate and served. They had taken time with the food and it showed. Very comfortable and roomy seats I am 6 feet 1 inch tall and had no issues at all even managed 6 hours sleep no problem with the bed comfort. If you are looking for a quality business product at an affordable price look no further.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Maggie Lee","Malaysia","2013-12-16","Disappointed with the services. Travelled from Phuket to Kuala Lumpur on MH787. The meal that I had pre-ordered was not provided. I ordered a seafood meal and got the vegetarian meal the flight attendant said there was nothing but pasta left - tasted horrible. When I asked for orange juice the flight attendant said all she had left was apple juice. No apologies just take it or leave it. When I requested headphones I was told the flight was too short! So I watched a silent movie for 1.5 hours. However on the flight I took from Kuala Lumpur to Phuket headphones were given to all passengers without requesting them. I don't expect this kind of service from a 5 star airline.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Stella Nuti","Italy","2014-02-18","Flight 457 from Los Angeles to Frankfurt was delayed due a technical problem. Unfortunately there was no assistance for me at the arrival gate since my flight connection was half an hour later I had to rush pass again through the security check and immigration. I arrived breathless at the gate of my flight to Florence where we were told that they had to change the aircraft due to a technical problem. I had to wait for another hour. Concerning the service on board and the aircraft (a new B747-800) I have nothing to complain about.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Douitsis Athanasios","Greece","2014-02-18","LH431 from ORD to FRA. These long haul flights now have wifi which was a pleasant surprise. Apart from that the cabin was not particularly full which made it easy to put the bag under the seat next to me etc. I suspect the comfort would be diminished if it was otherwise. Apart from that no other surprises the food was good the staff polite the flight was on schedule.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Glasby","United Kingdom","2013-12-30","Flew EMA to Faro 19/12 flight more or less left on time aircraft clean and very presentable cabin crew good with regular updates from the flight deck. Returned on 26th late on departure an air traffic control issue made up time into EMA again cabin crew very smart and attentive even though flight was less then half full. Only problem with this airline is the lack of leg room same as other charter airlines. It was almost acceptable for the flight distance.","","","Economy","","6.0","2.0","4.0","2.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","James Fitch","United Kingdom","2013-12-30","Tenerife to Luton on 27 December 2013. The plane was delayed by approximately one hour. I was seated in 17A (allocated) and the space between the front of the seat and the back of 16A was 10.5 inches which is absolutely absurd. I had the most uncomfortable flight ever and considering I fly on average 18-20 times a year and have been doing so for 50 years that is some claim.","","","Economy","","","1.0","3.0","0.0","0.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hans Roloff","Germany","2013-12-11","PEK-KUL on a cold and sunny late November morning in a B777-200. Flight not fully booked business class with roughly 60% occupancy. Plane left Beijing/Peking with a few minutes delay and had good tailwinds arriving in KL ahead of schedule. Seat comfort ok did not perform a thorough test of all technical options. The flight time of almost 6 hours gave the crew enough time to unwind all the famous service features of Malaysian and their personal charm as well: Food (brunch) superb and in generous rations - did not get my favourite choice due to limited stock but the alternative was really ok too. Beverage selection almost at the level of intercontinental first class but being a morning departure at 9am I restricted myself just the champagne and the white wine. The crew addressed the passengers by name. One hour before landing they offered their well known Satay service - this time lamb and chicken - and underlined their excellent service reputation. AVOD ok more options than I could ever use - I had to concentrate on F&B. Choice of newspapers and magazines limited compared to top European competitors.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Saketh Rahm","United States","2014-02-17","ORD-FRA-DEL. A typical mixed bag of service. ORD-FRA was supposed to be on 747-8 and I booked this flight specifically for this aircraft but they downgraded to normal 747 in the last minute. This caused chaos in ORD as they were short 16 business class seats all passengers had to be reassigned their seats which caused my family to be split up and in middle seats - at several thousand dollars each we were not happy. Crew tried their best but no one would move and we were seated all over the cabin. Food was mediocre at best on this route and angled seats did not provide for great sleeping. Entertainment a joke when compared with new United system or with EK/SQ with basically 10 movies 3 of which were >10 years old. FRA-DEL on 747-8 and much better with much nicer crew and flat seats. Departure time from FRA is not ideal as arrival is at 2am compared to 10.30pm with other airlines. Arrival at DEL was a mess with business and first class bags off-loaded last which annoyed premium paying passengers. Only highlight really was LH Senator Lounge in FRA which was very nice. For the price paid I would try another carrier.","","","Business Class","","3.0","3.0","4.0","2.0","2.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","N Barraci","Germany","2014-02-14","LH418 FRA-IAD 8 Feb. It was a rather comfortable flight in a not too fully booked Economy Class cabin. My major issue with this flight was about the internet connectivity on board. Unfortunately again FlyNet did not work at all. It has become a rather unreliable service over the last few months. Seating comfort on the new 747-8 is rather good nevertheless when someone sits next to you in Economy it is really a challenge to survive a long-haul flight. The distance to the front seat could be improved but most likely will not. Again I have to point out that as a Lufthansa status customer (Frequent Traveller Star Alliance Silver) I am being treated better by United (complimentary upgrade to Economy plus priority boarding priority luggage) than by Lufthansa.","","","Economy","","6.0","2.0","5.0","4.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Bart De Maertelaere","Belgium","2014-02-14","LH418 Feb 9 2014. As a frequent flyer (and holding Senator status with the Star Alliance) I prefer to fly with Lufthansa and its Star Alliance partners as they offer me the best routes to get me to my destination. On every flight I experienced good service the crew handled any extra requests with a smile.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Beryl Hatton","United Kingdom","2013-12-29","I flew on a Monarch plane chartered by Saga in January from Los Angeles to London Gatwick and endured a long delay at LA with no help from anyone regarding food or reasons for delay. Eventually sweltering customers were boarded on just one set of steps for the whole jumbo planeload. The seats were very cramped and the aisles very narrow. I am 5ft 2ins and very slim but had to walk sideways breathing in to pass down the aisles towards the rear of the plane. I could see well built passengers overflowing into the aisles from their seats and also on to the unfortunate person sitting next to them. This is not the service or comfort that Monarch offered a few years ago. The food was sparse and awful but the crew blamed it on Saga. Worse still we had to make an emergency landing at Santiago due to a sick passenger and when airborne again an announcement was made that there would be no hot drinks served as they had run out of hot water. Never heard such an excuse and all we could have were cold drinks. Completely unacceptable and never explained to us. Now worried that Fred Olsen are using Monarch to connect us to a cruise starting from Tenerife on 17th January 2014. Wonder what will be in store for hapless passengers on that flight?","","","Economy","","","1.0","2.0","1.0","1.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Jack Alexander","United Kingdom","2013-12-16","ZB96 14th December 0900 Luton to Sharm el Sheik. So we got onto the airplane as usual nothing special about that after a short time we took off all seemed well until about an hour into the flight to Egypt we were told there was a technical difficulty with the plane and we had to travel another hour back to Luton airport. We were then kept waiting on the airplane at the airport for 2.5 hours waiting for them to fix the problem a large majority of this time was without air conditioning and we were told we cannot leave the plane so all in all we have been sat on this plane for 4.5 hours and we are right back where we started. Worst airline I've ever experienced don't ever use Monarch.","","","Economy","","","1.0","0.0","0.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Kevin Tunnicliffe","United Kingdom","2013-12-13","Arrived at airport and saw huge queues for check in. Approached by staff member and asked if we would like extra legroom seats at extra cost of £26.95 each. Said ""yes"" and were taken straight to a desk reserved for premium flyers and were then told we would get complimentary upgrades coming back. Cabin crew very pleasant and efficient. Monarch if a sort of hybrid airline between low cost and full service models. They have both charter and scheduled operations. 20kg baggage pus 10kg hand luggage included but all food and drinks are paid for as required. Both flights on time and as this was a four and a half hour flight the extra legroom seats were well worth the money. On board they announced spare extra legroom seats for sale at £30 one way so we were doubly pleased.","","","","","10.0","3.0","5.0","0.0","1.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Munavar Khan Anzaar Ulla Khan","India","2013-12-11","Flew from LAX-NRT-KUL-BLR. The service was really good the cabin crew were very courteous. Seating was quite comfortable. Food was great - enjoyed it but the airline fleet was a bit old. The Inflight screens were very old on 777-200LR from LAX to NRT the windows were scratched from KUL-BLR no personal screens on 737-800. Overall the airline fleet was old.","","","Economy","","7.0","4.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Bathory","United States","2014-02-13","LH 429 Jan 31 2014 CLT to MUC. LH 428 Feb 8 2014 MUC-CLT. The service is excellent the crew polite and nice. No significant delays. Food is reasonably good for airline food. We certainly wouldn't choose a different airline to cross the Atlantic.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Matias Sosoi","Finland","2014-02-12","I flew from Philadelphia to Frankfurt. Plane was old Airbus A340-300 interior being in clean and good shape. Business having own check-in was nice staff being polite except supervisor having an argument with a customer at next counter. Almost better than real TV. For Business Class passengers there was own boarding lane. At Cabin boarding drink with choices were offered. Business class has lie flat seats but not latest fully flat yet. According to my knowledge Lufthansa is installing new fully flats on their fleet. During flight the service was nice first with cocktail and snacks. 15min later came food service with appetizers with choices. From three warm choices you can choose your main course. Wines were good and I slept rest of the flight comfortably and missed breakfast service.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Neil Harvey","United Kingdom","2013-12-10","Manchester to Tenerife 5th December. Flight on time and crew friendly and efficient. Seats could be better in terms of legroom and width for a 4 1/2 hour flight . 10 kg cabin baggage adequate though paying £15 for online check in is a bit steep but maybe worth it to avoid the 30 minute queue at Manchester airport.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Kyprianou","United Kingdom","2013-12-06","Luton to Larnaca. OK as expected. Larnaca to Luton - different aircraft - non reclining seats on 5 hour night flight. Completely crazy? Non-reclining seats may be acceptable for a 1-2 hour flight but a plane load of passengers dying for some sleep many of whom have a long drive when they arrive back in the UK is nuts. Couldn't see that they had got anymore seats onto the plane because of it. If you want to save weight stick to the 10kg cabin bag limit and not let people into the cabin with full size 20kg suitcases.","","","Economy","","","1.0","3.0","0.0","0.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hans Roloff","Germany","2013-12-04","Flight MH 006 KUL-FRA on a B777-200ER was delayed (just as all other MH flights bound for Europe this very night) by about 90 min thus the plane left shortly before 1.30am made up almost an hour en-route and arrived 20 minutes late in FRA. Information policy on these and other delays was mediocre airport announcements given in English were almost incomprehensible (not an MH fault). After boarding there was only a brief apology for the delay no details given. The plane seemed fully booked did not see any vacant seat in front. Welcome drinks offered were non-alcoholic chilled and delicious. With the first beverage service at about 2.15am I tried to have a glass of champagne - got it and it was lukewarm like a cup of tea after 10 minutes. Tried to switch to the white Burgundy and later to the Mosella Riesling - all the same completely unacceptable. They tried to get me a cool glass of wine but had no ice cubes or dry ice (as other airlines use) and so there was no way. During the Satay service I was thus forced to switch to their red wine choices first took a glass of tasty Crozes Hermitage when I had almost finished the glass one too eager hostess filled this glass up with a standard Bordeaux - at almost 3 am I was not in the mood anymore to ask for a new service. This spoiled the whole meal service of course. The generous and high quality supper absolutely matched the expectations you have when you sit in a better class of a five star airline. My wife not drinking any alcohol was therefore extremely content with the service level offered. Seat quality fully ok not full flat seating but comfortable - had some good hours of sleep across Asia. AVOD was ok as well but the screen offered only limited resolution ""of times long gone by"". This should be addressed and resolved immediately. Breakfast in the morning was again of outstanding quality and variety able to feed hungry lions - really superb. I would have given a 9 or even 10 without the problems mentioned (so does my wife) but this flight showed that there is something to improve in the control processes.","","","Business Class","","7.0","5.0","4.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Helen Green","United Kingdom","2013-12-04","Horrendous experience flying from London via Kuala Lumpur to Yangon. Flight MH3 was delayed by over 22 hours from 10.50 on 8/11/13 to 09.00 on 9/11/13 following a technical issue causing it to return to Kuala Lumpur. There was no attempt at warning anyone who was already checked in not to leave home very early to get to the airport even when the travel agent had over 25 people travelling. Unfortunately it then got worse. Returning to the airport on 9/11/13 I was unable to check in because no onward flights from Kuala Lumpur to Yangon were booked or available even though the previous day we had been reassured it would all be done and the travel agent had also been reassured. For the next 4 hours I had to queue at Customer Services hoping I wouldn't lose another day of my holiday. All they really seemed to want is for me to cancel the flight and go away. Eventually I travelled on Thai Airways and Bangkok Airways to Yangon who were great but the planes was full because of Malaysia Airlines. My luggage even managed to keep up. I tried to complain at Kuala Lumpur airport on my return journey but even the Duty Manager was not interested. The last few times I travelled with Malaysia Airlines they were really good but I won't bother again not after this experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sally Litherland","United Kingdom","2013-12-04","I always try to travel Malaysia Airlines to Australia and I travel a couple of times a year. Last trip was fantastic with the new plane but the main benefit is their brilliant customer service if something goes wrong. I've had to change my flight return several times with other airlines and nothing has beaten the sympathetic and efficient service of Malaysia Airlines. I always travel economy.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Barlow","United States","2014-02-11","LH 435 ORD-MUC 2/6/2014-2/7/2014. Good flight. I was lucky that the seat next to me was empty so I had more space. Otherwise the seat would have been really small. Service staff friendliness punctuality were all better than on previous flights with other airlines.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Bernhard Otten","Germany","2014-02-07","LH 457 from LA to Frankfurt Boeing 747 - Seat 35H: There was no space for my feet under the seat because there was a metal box under the seat in front of 35H. For a long distance trip this is not acceptable!","","","Economy","","2.0","1.0","3.0","3.0","5.0","","","5.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","H Puneck","Germany","2014-02-05","Frankfurt-Abu Dhabi-Frankfurt booked a special for 429 Euro in September flew in January - a 6 day trip. Excellent value for money. New A330 cabin with improved seats in economy class and brand new wireless inflight entertainment system which means no more entertainment box under the seats and therefore more legroom. System with good responsiveness high definition and you can even use your own headphones (""one plug""-system). Flight information system with satellite views is great! WIFI on board for extra cost available on most time of the flight. Staff service as always on Lufthansa efficient friendly correct and professional. Meals decent (1 hot meal 1 sandwich service) wide range of free (even alcoholic) drinks friendly welcome in the galley for more drinks. Hot towel service is always welcome. Only organization of boarding in Abu Dhabi should be improved too narrow waiting lounge for two flights at the same time. Both flights ahead of schedule.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Paul Brown","United Kingdom","2013-12-02","Got on the plane from Sharm Egypt 28th Nov. Boarding time was 17.25 waited on plane for over 2 hours as there was supposed to be a problem with the air conditioning. Staff didn't offer drinks to people they needed to be asked. The flight then to Birmingham was diverted to Luton we arrived in Luton at 23.15 local time and was told there would be coaches to meet us there at 02.00 the coaches turned up only two of them. There were no Monarch staff there to assist any passengers I finally got home at 05.00 and was suppose to be at work at 07.30. Will never use Monarch again.","","","Economy","","","2.0","3.0","3.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Matt","United Kingdom","2013-12-02","Luton to Lanzarote. Very good. Pre ordered food and was excellent would do that again. Flights were 125 pounds. I would use them again over Ryanair. Much more straight forward and less in your face. Hardly any legroom at all even worse than easyjet but I'm only 5'9 and it was only a 4 hour flight so for the money I was happy. Extra legroom seats could be worth it but would have put and extra 50 odd pounds on each ticket so we put up with the lack of legroom.","","","Economy","","10.0","3.0","4.0","5.0","0.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Schubert Stefan","Germany","2014-02-05","LH 435 Chicago - Munich. January 30 2014. Nothing to complain about flight was on time on board service in general was good however the only point I can complain about is that breakfast could have been better. I suspect that the reason for the quality of breakfast below what one could be expect from Lufthansa is that on flights from the US to Europe catering is done by a US company hence the quality of bread is quite poor.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Jeremy Appleton","Italy","2014-02-04","As a very regular customer of Lufthansa I am normally a fan and very happy with the service they offer and provide. Unfortunately my last flight: Frankfurt/Los Angeles (LH 456) was an exception. Having been offered a complimentary upgrade to Business Class at the gate I was then downgraded on board back to Economy with minimal apology nor effort to find a suitable alternative. (I understood the issue as the Business Class seat had in fact been sold to a passenger on Business Class standby but given my status and the value of business I give LH every year it was disappointing). On this occasion the situation was made worse by a particularly difficult neighbor and some average service on board. As I said not a normal experience with Lufthansa but frustrating all the same.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Bartley","United Kingdom","2013-11-27","Flew return flights to Egypt 11/11/13-25/11/13. When checking in asked for extra leg room charge for this was £ £10 per seat well worth it. On the way back from Egypt they wanted £30 per seat same plane etc? Staff were good and friendly disappointed with the return charge for extra leg room as I am over 6 foot the ""normal"" seating space was very cramped! Another thing was we couldn't check in online which was a bit of a pain.","","","","","6.0","2.0","4.0","4.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Busby David","United Kingdom","2013-11-22","My main grudge is with the seating. I am 6ft 3ins and therefore usually when flying economy airlines ask for and pay for extra leg room and usually in advance. I have not flown Monarch for some years now but when I used to fly Monarch I recall a superior charter airline with more seating space and better food and service than other charter airlines. This time (14/11/13 Leeds/Bradford to Lanzarote) booked through Sunseekers I had no opportunity to book extra legroom in advance. Monarchs confirmation to me through Sunseekers advertised extra legroom seats ""from £6.99 per single flight"". Extra legroom seats were offered to me on the outbound trip for £10 each. On the return trip at the airport I asked for seats with extra legroom and was told the price one way was £31 vastly more than either £10 or £6.99 come to that. Obviously this price was grossly too expensive as the seats were offered on the plane at £20 each still a lot but hugely annoying to anyone who had paid £31 in the terminal. I found both of these prices to be unacceptable as I would have needed two seats. As a result I spent a very unhappy and cramped 4 and 1/4 hours and will not choose Monarch again.","","","Economy","","2.0","1.0","4.0","0.0","0.0","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Helen Tyson","United Kingdom","2013-11-13","Malaga to Manchester on 19th October. At 6 months pregnant and with a 14 month old toddler I was worried and apprehensive about the flight. My son became distressed during the flight which turned out to be an ear infection and the staff couldn't have been more helpful. Staff came to give some support and discussed ways to soothe my son without being condescending and didn't make a scene.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Seran Karunaharan","Canada","2013-12-03","CDG-KUL-CDG. I recently flew from CDG-KUL-CDG. I flew on the latest A380. The aircraft was new and spotless. The check-in was smooth the departure was on time. The flight crew were excellent. The inflight meals were tasty and adequate. I loved the breakfast which was shrimp and rice it was delicious. The cabin crew were friendly and kept smiling with professionalism. The IFE system was superb lots of variety and excellent touch-screen monitor. The seat was very comfortable and I had a wonderful sleep with enough legroom (I'm 6'2""). Overall I was very much satisfied with this airline and I wouldn't hesitate to fly them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Enrique Simeone","Belgium","2014-02-04","1st class on FRA-EZE-FRA Boeing 747-400 with only 8 seats which are a rather good option - chair plus bed aside. Service is good but not excellent. Choice of and beverages is just ok. Have travelled them before a few times with this configuration and it is to my liking although not a suite is as good as! Skilled staff but oldie planes. Check in disastrous on all occasions lounge in FRA splendid in EZE and Sao a disaster! Not as good as flying Swiss international.","","","First Class","","7.0","5.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","T Powell","Spain","2014-02-03","Sao Paulo to Frankfurt and on to Madrid. Checked in for my flights and was treated in a courteous and friendly manner. Chaos at Guarulhos due to the construction work ahead of the World Cup. Our gate remained occupied by a TAP A340 with a delayed departure leading to being bussed to our 747 parked at a remote stand. Pushed back from the stand about 1.5 hours late and waited in a long line for take-off. Nice reception on-board and seated in a center aisle with the middle seat free. The service was excellent and the food of a decent quality with the usual drinks and wine of your choice. I have to say that I find the LH business class seat lacking in comfort and as it doesn't go flat is quite hard to find a comfortable sleeping position. It is time for a revamp of that seat. The entertainment selection is good and I particularly like one of the radio channels. Headsets are decent but not up to the Bose quality used by other carriers. This is an 11 hour flight so plenty of time to relax. Breakfast was good and I find the cabin crew to be of a consistently high standard. Fix that seat and this is a very competitive product.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Sophia Kaganovich","United Kingdom","2013-11-04","Flew MAN-TFS a few weeks ago. On arrival we were informed of a 5 hour delay and received a mere £5 food voucher that could only be used in selected places-and it just and no more got me a meal deal. We were scheduled to leave at 14.55 and ended up leaving at 20.05 so delayed by over 5 hours. We were then herded onto the plane like cattle and once in the air bombarded every 10 mins with offers of food. The cabin crew were more interested in selling you something than your actual well being. On the return we were late taking off yet again by around half an hour. Be warned no Monarch Airlines flight ever takes off on time so never use them for a connecting flight or when you have to be somewhere prompt. Would certainly not recommend even after a 5 hour display with a distance over 3.500km they refused to cough up and pay compensation. Will certainly avoid Monarch in the future and would never recommend them.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Bransby","United Kingdom","2013-11-04","We flew on an Airbus A320 from Birmingham to Heraklion (Crete) on 9th August 2013 and returning on 23rd August 2013. Upon boarding the aircraft Heraklion bound (25 mins late due to the late arrival of the aircraft from Rome) we noticed the horrible fake leather green seats that were pealing. This was not too much of an issue however. The crew were friendly and we landed on time in Heraklion. The flight times both ways were a little inconvenient but certainly a lot better than early morning flights. On the return flight we noticed our Monarch A320 landing 25 mins early from Birmingham much to our surprise. We boarded and were in the air 20 mins early which was great and Landed at BHX a full 40 mins ahead of schedule! Unfortunately this was overshadowed by having to wait 25 mins for a bus to the terminal (which was not the fault of the airline I must stress) but nevertheless a pleasant flight. The only reason I haven't awarded higher is because the flights were a little over-priced. Overall I would recommend Monarch and had the prices not have been so extortionate for next year on the same route we would have flown again. Flying Ryanair instead at £400 cheaper!","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","B Williams","Australia","2013-12-02","SYD-KUL-LGK-KUL-SYD: Firstly the long haul flights. SYD-KUL flight was on an aged B777-200 with small television screens and old broken seats. KUL-SYD flight was on a fairly new A330-300. The return flight landed 30 minutes late primarily due to the fact that it took the ground crew an hour to board the plane. On both flights the cabin crew were rude surly and inefficient. The food was generally appalling especially the sausage roll served two hours before landing and poorly planned with wine served mid morning and tea served in the afternoon. Drink runs were lacking on the both flights especially the return flight where I had to suggest that the cabin crew make one and even then they missed several rows of seats. The KUL-LGK-KUL flights were both serviced by extremely old B737-400. The fact that MAS still operates these planes is a disgrace. The interior was extremely dated the seats were broken and the air conditioner works poorly on the ground. The return flight landed 45 minutes late in KUL due to problems with the air conditioner. The cabin crew were younger and generally more pleasant on these flights. Overall MAS is inconsistent the cabins are dirty and I am baffled how it achieved the 5 star airline status.","","","Economy","","2.0","2.0","1.0","1.0","4.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Gostimir","Australia","2013-12-02","We can not fault their services at all. The flight to Thailand and then to Phuket were as smooth as the travel back to Australia. They catered for my husband who requested that if there was a possibility of getting a seat with more leg room could they let him know and they did. My boys requested for drinks and nibbles and got them pronto. Will definitely be flying Malaysia again.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Meirsschaert Pascal","Belgium","2014-02-03","I took the flight to Orlando from Frankfurt and back from Charleston to Munich. Sufficient space in Economy. There could be some better variation in food selection. Free drinks is much appreciated. Inflight entertainment could do with a wider selection of recent movies.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Zinsser Werner","Germany","2014-01-31","LH457. Departure and arrival on time. Confusing boarding practise in Los Angeles. Narrow seats not comfortable. Meals on board OK. Service average - recommendation only if LH is less expensive than competitors (Singapore Airlines / Emirates).","","","Economy","","4.0","1.0","2.0","3.0","3.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Joachim Schorr","Germany","2014-01-31","26/1/2014 LH 438 Frankfurt - Dallas. Very dedicated service and personnel when the cabin is not full service becomes slow when Fist Class is fully booked as there only is one person serving. Great Food and wine section and good media service. Still too many planes around which have the old setting in place not on the last trip which was great.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Brian Williams","United Kingdom","2013-11-04","We have a home on the Costa Blanca which involves about 5 return trips per year from Liverpool or Manchester to Alicante. Normally using EasyJet we found cheaper flights with Monarch. All was well from Manchester until waiting at Alicante for more than an hour for luggage to appear. Some passengers learned indirectly that the aircraft luggage hatch could not be opened. Nobody told us anything. My wife and family flew back a week earlier than me. We queued for more than an hour at on-line baggage drop. 23 desks were open for hundreds of passengers. No Monarch staff on hand. A lady from Thomson Airlines kept trying to help make some order from chaos but she had her own passengers to attend to. Eventually I left them at security and went off to find the Monarch desk. There is no Monarch presence at Alicante. Their interests are looked after by Iberia. Nobody at Iberia Customer Help Desk. 3 staff at adjoining ticket desk shrugged and said maybe somebody in 1 min or 10 min. Waited 10 min and left. To add insult to injury on return home received text from Monarch to relax 10.30 flight will be leaving on time. This was 11.10. Have not used Monarch for some years. Tried Ryanair once. Never again. EasyJet always spot on. Scores for customer service? EasyJet 10/10. Ryanair 0/10. Monarch -5.","","","Economy","","","4.0","1.0","4.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Vanessa Wager","United Kingdom","2013-11-04","Disgusted with return flight from Cyprus on Sat 21st Oct to Luton. Seats far too cramped. Lady in next aisle complained about lady in front of her who put head rest back. Lady in front was also sitting in extra leg room seat. Her behaviour was awful she had all the leg room but still put her head rest back and got none of the blame. She stormed off down the front of the plane for the rest of the journey and wouldn't let anybody else sit in her seat. None of this would have happened if there had been more leg room in first place. I had back ache for over a week after returning from being wedged in my seat and believe me it felt like torture being stuck in a seat for nearly 5 hour it felt more like 10 hours. I am 5ft 10"" and my boyfriend is 6ft 2"".","","","Economy","","","1.0","1.0","1.0","1.0","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Chandler","United Kingdom","2013-11-01","BHX-ACE-BHX Airbus A321. Seats (row 8 outbound and row 7 inbound) were very comfortable and although looking small were quite spacious and the aircraft interior seemed quite new. The 4hr 15mins flight seemed like 2hrs the flight was that good!! I would fly Monarch again!","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Err Augustine","Malaysia","2013-12-02","JHB (Johor Bahru Malaysia) - KUL - KIX (KansaiJapan) on 18 Nov. Firstly JHB-KUL included service beverages and refreshments. But the flight from KUL-KIX was delayed 3 hours. Because the flight was full some passengers could upgrade from economy to business class for free and they just bought their tickets below RM 900 (JB-KUL-KIX). The provided breakfast was ok. Friendly crew on the flight a smooth landing at Kansai Airport.","","","Economy","","5.0","4.0","3.0","4.0","5.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Adree Frhan bin Adam","Malaysia","2013-12-02","Flew last month with their leased b737-800 KUL-KCH. Cabin well kept. Not great like their new sky interior. Seat comfortable on this route. Cabin crew service was excellent. Friendly full of smiles helpful and professional.","","","Economy","","7.0","4.0","5.0","4.0","2.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Matthias Beuge","Germany","2014-01-31","Boston to Munich LH425. Reliable friendly in-flight and check-in staff. Poor SMS system for flight updates. One SMS informs customers that the flight is late another one about 1.5 hours later told customers the flight will be on time. When arriving at the airport it was late again. They are still doing averagely when it comes to pampering of their top status customers. There is hardly ever a complimentary upgrade while my US colleagues on US carriers get upgraded 75% of the time on long haul flights.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","F Luigi","Italy","2014-01-29","LH429 CLT-MUC A330: Flight very cold but service food and beverages ok. New Policy for Miles a little bit complex for economy class: too many classes and you can't select the right one when you book a flight.","","","Economy","","7.0","3.0","5.0","5.0","5.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Russell","United Kingdom","2013-10-31","Flew from East Midlands to Alicante. Staff very attentive plenty of leg room which was great. Food I thought was very good value tried one of their Cheese and Tomato Bloomers on the way out which was very enjoyable so bought the Cheese and Ham one on the way back. Very good experience all round look forward to flying with Monarch again.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Philip Edwards","United Kingdom","2013-10-30","Flights 5408 5409 from Birmingham UK to Rome Italy. 1000 miles 2.5 hour flight. Airbus A320-200 both ways. OK but not the best. Queues for check in at Birmingham long but well managed. Quick check in. Planes OK and fairly new seats in good condition and fairly comfortable. Armrests comfy. However no IFE or even a foldup screen to show location. Crew friendly and informative good landings. No circling! But a bit expensive for what service you get at £450 return. Food/drink choice onboard good and menu card in seat folder in front of you reasonable prices for airline food. They don't try and sell you 10000 things. Like Ryanair! Slightly more seat recline wanted perhaps. And a better sweet spot on the seat for when reclining/trying to rest. On way back 30 mins late takeoff due to a/c glitch. So no window blinds open until takeoff!","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Tasselli Valerio","Italy","2014-01-29","LH419 January 23. Washington to Frankfurt. Plane was half empty so it was a very smooth and quiet ride. Always pretty satisfied with the efficiency of Lufthansa although they could improve the quality and seating space.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Kim Krister","Finland","2014-01-28","HEL-MUC/FRA-MAD return. I don't like their new loyalty program downgrade. I booked quite high priced booking class ticket last year hoping to earn more miles and to renew my Frequent Flyer status and loyalty with them just to be faced with the fact that earning miles is now 25% - 50% from mileage flown unless you pay full Y or C priced ticket. 23hrs check in before flight is useless 3 of my 4 flights were of change of equipment and I was automatically moved from reserved first Y row seat to the last rows of the bus. Very inconvenient as I had to wait a long time to get deplaned. Their onboard product has downgraded with NEK seat. 2 x 2hr 20min flight segments resulted me back muscle pain. Seat is so thin and narrow making noises when moving on it it is the most uncomfortable way to travel. Their refreshment offering is okay but snacks are inedible - no healthy and fresh options anymore. Cabin crew did their best service was professional with smiles. Lounge access was good as layovers were 3hrs 30min too long. Loyalty for this airline is completely useless for me I will change my loyalty to another Scandinavian carrier with better timetables.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Vaughan","United Kingdom","2013-10-29","Leeds Bradford to Rome return. Flew 20th October and returned 27th October. Flight out was on time and very nice A320 which appeared new. Paid for extra seats and well worth the££5 on the day. Crew very pleasant and worked hard. Return on Sunday 27th was on same plane but a horrible journey with bumpy flight all way home and extremely difficult landing at Leeds airport in storm I have to say we could not have been in better hands as Captain kept us informed throughout flight and coped so well with testing conditions. The cabin crew were a gem. They kept everyone calm and their manner was exceptional. An absolute credit to their company.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Terence Clark","United Kingdom","2013-10-25","I have been using Monarch Airlines for me and my family for many years and once again we are waiting for our daughter on yet another delayed flight this is now happening far too often. When can we expect improvements. Does this mean I will have to look at an alternative airline. Of 5 flights so far this year one almost landed on time. Waiting for flight ZB 252.","","","Economy","","5.0","2.0","4.0","0.0","0.0","","","0.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Brandt","Germany","2014-01-28","Flight Abu Dhabi-Frankfurt: new business class seats on this night flight an absolute improvement compared to the old seat that is still in use. Wish all Lufthansa long haul seats in this class were already installed! Service on board really friendly and chatty. Nice snack and aperitif after departure good breakfast 1 hour prior to arrival. Could have been served 15 mins earlier but at the same time crew allowed us to sleep longer. Inflight entertainment improved as well a lot. The map/route should have music in the background. The new seat is perfect to sleep completely flat. Amenity kit is a plus. Smooth flight and professional service. A330 10 years old but in perfect condition. Welcome lounge in Frankfurt a nice place to have a shower and another great breakfast after this night flight.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","H Mutschler","Germany","2014-01-28","Flew CGN-MUC on a Saturday. Onward flight was nearly empty so you could seat any seat. Two drinks one coffee and one apple juice on a nice Airbus 321. Return flight on the same day was packed so all bins where overloaded. It took ages to board. Got drinks as well crew did a good job for a 55 minutes flight.","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Keller Christoph","Germany","2014-01-28","I travelled flight LH456 on Saturday 18th January from Frankfurt to Los Angeles. It was extremely cold on this plane due to some problems with the air-conditioning (seat 33H). Other passengers seated in rows in front of me were complaining as it was too hot on their seats! This must be a major problem and to be honest I was very dissatisfied with this situation. The flight attendants did a great job.","","","Economy","","2.0","1.0","4.0","3.0","4.0","","","2.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Alan Dinnie-Weall","United Kingdom","2013-10-23","Our planned trip from Gatwick to Florida for next May has (I understand others as well) already been cancelled due a short-fall in passenger numbers! It is very rare for me to have a holiday let alone fly. I have been told by friends that they have never heard of this situation before seven months before the planned flights. I have been told due to lack of demand but am worried why so far ahead.","","","Premium Economy","","5.0","3.0","3.0","3.0","3.0","","","5.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Joanne Holt","United Kingdom","2013-10-22","Flying from Manchester to Malaga 2 adults and 2 children aged 9 weeks and one 9 years old. We were scheduled to fly at 7.45 we boarded the flight my son was near the window then myself with my 9 week old daughter then my husband we all fastened our seat belts ready for take of when my son smelt burning from under his seat we alerted the cabin crew who said that we needed to remain seated. At this point other passengers became aware of this problem when the plane started to fill with smoke. The cabin crew would not let anyone leave the plane everyone became frantic eventually after about an hour we were allowed to disembark and were taken back to the terminal. Told that due to a leak from the air conditioning unit that had leaked onto the engine this is what had caused the smell and smoke. We flew later at 4 and were given a £5 food voucher. Will not be flying with them again.","","","Economy","","","3.0","3.0","3.0","2.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","W Pop","Malaysia","2013-11-27","LHR-KUL-LHR. Booked this flight at a very reasonable price. The check-in was smooth ground staff really helpful as I lost my way to the gate. Cabin clean bright and new. Seats are comfortable after reclining it legroom was more than enough. Food served was tasty and comparable with other airlines such as Emirates Singapore Airlines and Qatar. IFE was installed with good selection of movies I could whatever I wanted. Throughout the flight the Cabin Crews were efficient and always smiling. Same service coming back too. Malaysia Airlines is really a great airline will not hesitate to fly them again.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Drew","United Kingdom","2013-11-27","London to Kuala Lumpur 26/11/13 on A380. Flew business class to KL from Heathrow the plane was spotless upon boarding many pleasantries from the well presented cabin crew very helpful and obliging. Great food as well. Only a slight nag if you are taller than 5ft 10 then the flat bed is too short between the head board and the back of the seat in front ie you cant stretch out on your back to sleep. Other than that great experience and I am flying back in a few days on the 23.55 back to LHR - I hope it will be the same experience apart from the bed.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","H Schumacher","Germany","2014-01-28","I fly Lufthansa a lot long distance. Overall a very solid impression mostly on time friendly and competent staff. Quality of meals has decreased in economy as has seat comfort but that is normal these days. Major complaint on LH456 (FRA-LAX) on a 747-8: The touch screen user experience was ridiculous some input takes 10-20 s to be processed. Not only the case in my seat but pretty much everyone I observed had this problem.","","","Economy","","7.0","3.0","5.0","3.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Wilhelm Diemo","Germany","2014-01-25","LH430 FRA-ORD Jan 20 2014 New 747-8. Seat comfort is inferior to most other airlines on this segment. Loyalty customer treatment (especially in regards to complimentary upgrades) is unacceptable seems non-existent all the way up to Senator (incl.) and might become real only with HON which is super exclusive. Food quality is average and staff attention in economy is also just average. Staff attention visibly improves from business class onwards. Inflight entertainment is a bad joke especially in economy as well as in any 'old' business or first class seat. Tiny monitors that are often defective. Fairly small movie selection. This is way behind the other airlines that LH wants to compete with. Economy seats in the new 747-8 are ok but seat comfort in the first economy aisle seat right behind business class is impacted by staff continuously pushing the blinds against the passengers legs.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Taylor","United Kingdom","2013-10-22","From Mallorca to Birmingham row 6. The worst seat ever was like sitting on a plank it felt like the foam was half an inch thick. Have travelled with this airline approx twenty times and seating is getting worse. I will try to avoid using them again.","","","Economy","","","0.0","4.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","H Miller","United Kingdom","2013-10-20","Travelling from Istanbul to London Gatwick last night an inconsiderate passenger fully reclined her seat in to my face her seat was gently pushed up in to the upright position and she was asked to be more considerate. She demanded that the stewardess confirm her right to recline in to my space the stewardess confirmed her right I had to accept this. The reclined seat now obstructed the light from my overhead reading light meaning I could not read comfortably having to hold my book up in to the limited light passing the back of the reclined seat. If the use of reclining seats is to be continued the reading lights will require to be shifted to a position where their beam is not obstructed by reclined seat backs. Is it too much to ask that one can read in comfort during a flight?","","","Economy","","4.0","2.0","0.0","3.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Young","United Kingdom","2013-10-20","Flight ZB751 from Dalaman 7th October. Not much fun being on board with a drunk who had consumed a whole bottle of his own duty free vodka. Stewardess did enquire if he was drinking his own alcohol of course he lied! Was disappointed that they did not contact security ahead of landing and have an official to greet him. I felt very anxious in a confined space Monarch staff were aware of the situation but chose to ignore. As we wanted to distance ourselves from this man this resulted in my leaving my handbag on board I realised once through Passport control. Nobody wanted to help. Trying to actually speak to someone at Monarch is appalling.","","","Economy","","","1.0","2.0","0.0","0.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Martin","Singapore","2013-11-27","Flew SIN-KUL-BNE return in business class. 737-800 for Singapore-KL and A330-300 for KL-Brisbane. 737 nice new planes and only a 45 min flight - service efficient but naturally basic. KL-BNE was day flight. Took off at 10am and the first meal service was 2 sandwiches and some fruit. There was then no other food served until 2 hours from Brisbane. What food was served was of a good quality but why it wasn't the other way around in terms of meals I really couldn't understand. Considering it is a reasonably new product I was very disappointed by the seat on the A330. It is narrow hard and doesn't got flat which on the night flight back from Brisbane makes a huge difference I think MAS are good and the value for money was very good but this is not a 5 star airline not even close. Compared to Qatar/Cathay etc they are miles behind.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lange Michael","Germany","2014-01-22","Flight DUS-MUC in the evening. Short flight from DUS to MUC. Friendly staff free Drinks (water tea coffee wine bear soft drinks) and savory snacks. We left on time and reached MUC about 20 min early.","","","Economy","","10.0","3.0","5.0","5.0","2.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Th Echter","Germany","2014-01-22","Frankfurt - Rio de Janeiro - Frankfurt with Lufthansa on A340. On time smooth decent hassle free and without any problems. Extremely friendly professional and attentive crew on both flights. Cocktails served after take off really nice dinner. Large movie selection on personal screens. 2-4-2 seats making it easier for a couple to sit together. Absolutely nothing to complain if there was not the seat itself: Narrow uncomfortable and one of the worst of all my flights. Unfortunately different from other airlines economy seats.","","","Economy","","8.0","1.0","5.0","5.0","5.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ian Robinson","United Kingdom","2013-10-13","Gatwick to Tobago leaving on 2nd October returning the following week. Disappointing check in at Gatwick with unclear and misleading signs. We were told that we were unable to have a window and aisle seat (pre booking was not available) as a section of the Premium Economy cabin had been 'blocked out' and as a result these seats were not free. However with the help of the supervisor this was sorted out and we were given the seats that we had asked for. Once on board the cabin was only one third full so not sure what all the fuss was about. Very impressed with the level of service and helpfulness of the staff through out the complete flight (BA and Virgin could learn a lot from this crew). The food was excellent and drinks were available through out. The seats were a little narrow and the IFE was just OK but considering the cost of the holiday it was fantastic value. Exactly the same crew flew us home and the level of service was equally as good. Based on this flight and despite the problems at check in we would have no hesitation in recommending Monarch.","","","Premium Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Nigel Pictor","United Kingdom","2013-10-09","Absolute minimum of seat space this being less than acceptable I consider it almost tortuous. Flight was a scheduled 3 hours ex Gibraltar being from approx 8pm local arriving UK approx 10pm local. Add 1 hour for baggage customs getting to car etc bringing it round to 11pm. This was followed by a planned 3+ hour drive home. No opportunity to sleep on flight. Continual announcements + Stewardess intrusions regarding: 1) meals + 2) drinks + 3) duty free sales + 4) gift purchase + 5) sales of airline's lottery tickets + 6) airline's favoured charity + 7) collection of unwanted currency. I may not have recalled here some other sales intrusion. Staff were doing their job but in future would rather pay more get food straight away and be left to get the needed sleep in space and comfort.","","","Economy","","2.0","1.0","3.0","0.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Yem Ju","Japan","2013-11-25","Flew NRT-KUL on the Boeing 777-200. It was a midnight flight on a clean spacious and comfortable seat. Slept very well the food was above average. The IFE was great as latest movies was installed. Crew was offering water through the whole flight. Overall Malaysia Airline's service really suits the 5-star awards.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Gabriels Bart","Belgium","2014-01-22","LH428. Positives: Smooth trip to U.S. Good service nice entertainment program nice food and drinks. To improve: Seat was in the last row of the plane and I didn't had so much space for my legs.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Chakarov","Sweden","2014-01-22","LH456 from Frankfurt to Los Angeles. The flight went smoothly and on time (arriving ahead of schedule). No complaints about the flight conditions and service except the performance of the information/entertainment system. The touch screen was not responding thus making the use impossible. I see two main problems - the system is outdated and not properly serviced. However this was a smaller problem for me compared with the failure of the promised Wi-Fi connection.","","","Economy","","5.0","4.0","4.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Jackie Willett","United Kingdom","2013-10-07","I travel to Dalaman 3 times a year and mostly end up with Monarch as they come out cheapest. As I am flight only I can check in online and choose my seat for a small fee. Mostly the flights leave on time in my experience and the cabin crew are excellent. I do wish we had in flight entertainment as 4 hours is plenty of time to watch a film or something! Over the last few years I do think the legroom is less I feel £22 each way is too much for extra legroom. The best for legroom is the centre block on a bigger plane when I flew to Egypt. I would not hesitate to recommend Monarch and will continue to fly with them.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Farn","United Kingdom","2013-10-07","Outward flight to Spain delayed nearly 2 hours. Return flight delayed 1.5 hrs plus another 25 mins to disembark waiting for walkway to be attached. Consequently missed our last train and not only did we lose our return train fare but also had to pay £95 for a taxi. Never will fly with Monarch again.","","","Economy","","","3.0","4.0","3.0","0.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Stephen Mitchell","United Kingdom","2013-11-25","Although I do undertake around 10 long-haul trips per year this trip from Kuala Lumpur to Amsterdam was my first leg with Malaysian Airlines. It was a bit of a disappointment as I had been looking forward to a new experience. I felt the cabin service was not of the quality expected and experienced with most other airlines. There was no eye contact and no smiles. There was an air of impatience too if a request for say a choice of main course required a second look at the menu. I just felt my server just wanted the chore of serving passengers to be completed as soon as possible. Having said that the flight was conducted professionally with pre-take off and landing checks in the cabin being completed diligently. I hesitate to recommend but this was of course a first time experience perhaps future trips would be better.","","","Business Class","","7.0","4.0","2.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Miczinski Lars","Germany","2014-01-22","Frankfurt (FRA) to Washington Dulles (IAD) LH 418 on December 9 2013. Space comfort in economy class is not great there should be more space! The entertainment program quality was not great it appears to me that mainly only old films are shown in economy class not quite sure if this has something to do with cost savings. I don't understand the beverage concept of Lufthansa I wish there was more non alcoholic beer on board.","","","Economy","","4.0","2.0","4.0","3.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Madiwal","Canada","2014-01-21","It's always a pleasure flying with Lufthansa. The flight LH 490 was ready on time for departure and the crew aboard welcomed all with a smile. The aircraft was new and cleanliness in the cabin was satisfactory. This time there was no aerobridge and the boarding was via bus. This added to a bit of inconvenience to some passengers. The new Airbus cabin storage is comparatively small and passengers had to struggle finding a place to put their carry on luggage. Overall the food and beverages selection was good. I would highly recommend this flight to my family and friends.","","","Economy","","6.0","4.0","5.0","4.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Jones","United Kingdom","2013-10-02","We've just returned from MAN to Tenerife flights my other half was shocked at the lack of room and we think that these were the smallest seats and aisles we've ever had/seen in flying! There were a few issues with leg room my other half is 6' 2"" tall man and his poor knees were rubbing against the plastic of the chair in front. We had to return early for health reasons and I booked seats over the phone for that day to get back home and insisted that he have an extra leg room seat. Got to the check in and the Spanish lady gave us completely different seats we didn't realize this until we were in the queue to board and looked at our boarding passes. The plus side of this is we complained to the crew on the plane that we paid for an extra leg room seat the ladies were fantastic and gave him a seat up front. The flight was much more comfortable for the 3 of us because my daughter and I had the middle 3 seats to ourselves. I do have to say that the crew on both flights were very pleasant. Would I fly with Monarch again? Possibly but I would know what to expect next time.","","","Economy","","5.0","3.0","4.0","4.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Harris","United Kingdom","2013-10-02","We are frequent travellers with Monarch Airlines on the Red eye flight out of B/Ham to Faro of which is not my favourite time of day but I endure it due to what is normally a good service (but was insulted by being on wet leased planes) they now have assured me that will never happen again. So with this assurance we booked again On Tuesday 1st October we boarded a new A320 found our pre-booked seats (Row ""7"") then left on time only just after the seat belts signs were switch off and our breakfast was served the woman in the seat in front decide to use all the reclining facility to its full extent which gave me very little room in fact her head was only 12"" from my face now I pay for the space so she was invading my space when I asked the steward for help in politely asking her to leave the seat in the upright position he immediately took the stance that she has every right to recline her seat she was in an extra leg room seat and no one else reclined. So if you wish to appease all of your fare paying passengers I would make this suggestion that on a short haul flight that for the comfort of all that a policy of no seats should be reclined as its only 3 hours max.","","","Economy","","5.0","1.0","1.0","3.0","0.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Bordas Trevor","Australia","2013-11-22","We flew out of Perth November 5th on a late afternoon flight to KL and then on to Narita late evening. Dinner served an hour or so after takeoff. Then came an announcement that due to turbulence hot beverage service would be terminated seat belt sign went on and crew disappeared. Turbulence was minimal and we wondered what the fuss was about. During the early evening lights were dimmed and crew conspicuous by their absence and were not really seen until close to KL. Passengers observed going to galley and having to ask for water. The flight on to Narita followed the same pattern turbulence lights dimmed and little crew service. We had not flown with Malaysia for a long time and wondered if this was their normal standard of service and would it be the same again for our return journey. We departed Narita on the 19th late evening and our first observations were that we must be flying with a different airline! Service was great and crew pleasant and attentive at all times. Yes the announcement about turbulence was made and the seat belt sign came on but this did not faze the crew. The same excellent service was given on the KL to Perth sector.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Eigel Herbert","Austria","2014-01-21","The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Claudio Cappello","Italy","2014-01-20","Flight LH430 was perfect. New Business class seats are really good and comfortable. I've received the upgrade from the economy with no additional costs. Entertainment was ok but sleep on the plane was better and the traveler kit was very helpful. I'll do it again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Gibson","United Kingdom","2013-10-02","Flew to Corfu August 5. Pleasant and helpful crew. Large section of ceiling trim came lose after very heavy landing. 45 minute delay appx. The return on August 19 was a nightmare. Nine hour delay. Little information from the airline and all of it conflicting including the reason given by the captain once airborne. No apology of course. After some hours at the airport most passengers bussed off like livestock to a dismal meal in a barn of a dining hall at a local resort hotel. Back at the airport to be greeted by further delay they were given pittance tokens for 'dead' sandwich rolls and a soft drink. Once it was obvious the delay was going to be prolonged we cleared off back into town for a proper meal and refreshments at our own expense. Our tour operator stepped in where the airline failed and kept us in touch with developments while we were away from the airport.","","","Economy","","","2.0","4.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Rehm","United Kingdom","2013-10-01","After an 8.5 delay on the Gatwick to Faro flight I am now waiting for my return flight already 4 hours delayed with no prospect of my flight any time soon. We actually boarded only to be told that there was yet another technical fault and no part available in Portugal. Customer services have a couldn't care less attitude apparently they are waiting for a part from the UK. I know this is not an isolated incident and is pretty much a weekly event in this route. Lack of investment in an ageing fleet is very apparent. I will never use Monarch again and unless you enjoy sitting for hours on end with no information on your flight I would suggest using another airline. Very poor service.","","","Economy","","","2.0","3.0","0.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Wong","Malaysia","2013-11-22","KUL-JHB with old 737-400. IFE was not installed but the seat is very large and comfortable. The flight attendant was hospitable and very polite. Refreshment was good during this short flight. Recommend to everyone for this 5-star service.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","A Kreyssig","United States","2014-01-17","Dec 21 2013 LH431 ORD-FRA. Efficient and friendly service. The new 747-8 aircraft offers a modern ambience in the Economy class LH standard seats with individual now well-functioned entertainment system but still the usual limited space.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Studzinski","Poland","2014-01-16","London LHR - Frankfurt. Quick 1 hour flight. Friendly enthusiastic and chatty crew sandwiches offered and full bar service incl. German sparkling wine and bottled beer even in Economy. All on time perfect.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Richard Parrott","United Kingdom","2013-09-29","We flew to Lanzarote for a 10 day holiday and I was concerned about legroom due to having MS and also 3 past DVTs in my worst affected leg. They offered myself and my wife free upgrades to extra legroom seats they made all the difference as I am in constant pain in my legs but being able to move them about and stretch them a bit eases this. We were pulled aside by staff at Manchester airport who saw that I was on crutches and given priority baggage check in which meant I didn't have to stay on my legs too long. We also booked a private transfer from the airport to our accommodation which went seamlessly. When we flew with them last November the legroom in my seat was so tight that I could not move my legs at all as they were jammed against the seat in front (I am 6 ft 3"") so I ended up standing at the rear of the plane near the toilets for half an hour. When one of the cabin crew asked me if I was ok I explained the situation and she recognised me as having boarded with walking aids and put me in a seat with extra legroom gave me a litre bottle of water and told me to give her a shout if I needed any more. Although I still find the airports and flights the most difficult aspect of a holiday Monarch did everything within their power to make things easier.","","","","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Corteil","United Kingdom","2013-09-22","Travelled 21/09/13 Paphos to LGW 0787. The Cabin Crew were excellent the Flight/Landing was smooth all spoilt by most uncomfortable seats I've ever known 4.5 hours flight time leaving Paphos at 23.20 could have done with some sleep at that time of night however despite being 5'4"" I found it impossible to get comfortable the seat didn't recline more than half an inch the head restraint was not adjustable (pillows were not provided) leg room was very restricted the food tray was badly angled elbow room was poor luckily I am quite a small guy average build 152lbs. Also the onboard food and drink is overpriced. If I have to fly again I will be putting Monarch at the bottom of my list. FYI I have flown with many different airlines.","","","Economy","","4.0","1.0","4.0","2.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Leong Penncy","Malaysia","2013-11-19","KUL-BKK-KUL. Overall Malaysia airlines provided the best service on my flight. Nice crews good entertainment comfortable seats new aircraft and etc. The only imperfection was the food not tasty and a low class menu. Anyway I'll still fly with MH again.","","","Economy","","8.0","4.0","3.0","2.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Stuettgen Johannes","Germany","2014-01-16","ORD-MUC LH 435 Jan 11th. Great Service Food is ok but the inflight entertainment system is pretty bad. Movie selection is rather small and the touchscreen is so unresponsive its a pain to navigate the menu.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","D Eickhoelter","Germany","2014-01-16","LH 415 Washington-Munich. 10/11 Jan 2014. Overall very good. Friendly service. Good (new) business class seats. I was surprised that I did not get entry to the Star Alliance Lounge at Washington airport even though I had a business class ticket and being FTL silver.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Cotterell","United Kingdom","2013-09-22","Flight was 45 minutes late leaving Dalaman. Four hours of being stuck on a flight where the heat was unbearable and despite Monarch telling you they give you more leg room - rubbish. Very cramped!","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Hazeldine","United Kingdom","2013-09-22","Flew out on a A300 from Manchester to Palma on flight ZB532 and I can honestly say this was the most hassle free and quiet flight I have been on. The flight was full and departed 20 mins late but we arrived on time at Palma thanks to a strong tail wind. The Airbus A300 is a bit dated now but the steward told me that the A300's were being retired from the fleet and being replaced with new A320 and A321 aircraft in the not too distant future. The flight itself was quite fast and no turbulence. The inflight service was excellent the cabin crew were friendly helpful and professional. The inflight snacks where good although a little on the expensive side £4 for a cheese and tomato toastie but you come to expect the high inflight prices with all airlines. I would recommend Monarch and will defiantly be using them for the next trip to Majorca next year.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Miles","Australia","2013-11-18","SYD-KUL-KIX and back. All flights full. Excellent service lots and lots of food snacks cabin crew always offering drinks. IFE was good. Seats had lots of legroom and recline. Seats also very comfortable. Cabin crew very friendly however only one female cabin crew on first flight SYD to KUL who was in business class very surprising. Overall a pleasant experience. KLIA is a great airport to stopover at. Highly recommend Malaysia Airlines.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","F Marchi","Australia","2013-11-18","I decided to go with Malaysia Airlines instead of Jetstar because you get full service meals drinks entertainment etc but it was a horrible old plane food inedible costing me around $1000 from Melbourne to Phnom Penh. Rude staff uncomfortable seating (economy) poor selection of entertainment. Coming back to Melbourne I was seated at the back right next to the toilets smelt horrible. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","G Howman","Qatar","2014-01-16","DOH-FRA-YVR: Both legs of flight on A340 aircraft. Not my optimum choice of long-haul platform; however Lufthansa really made the best of things. Traveled economy both legs yet found that both seat space and leg room were more than adequate. Food was so-so and selection of movies average. However cabin crew were very attentive and customer oriented. This airline is becoming my airline of choice.","","","Economy","","8.0","5.0","5.0","3.0","3.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","S Khezzar","Germany","2014-01-14","FRA to ORD. I slept most of the time on board so there was not much I had to complain about. Flight attendants very nice and friendly. Boarding in FRA is always very chaotic. It is much better organized in ORD. LH should handle the boarding procedure for FRA like they do it in ORD. I'd recommend that Lufthansa would send an e-mail notification when the plane changes so that passengers who book early can make sure that they can keep their reserved seat.","","","Premium Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","David Birtle","United Kingdom","2013-09-22","Return flight from Leeds Bradford to Faro 31 August 2013 and Faro to Leeds Bradford 14 September. Monarch Airlines are brilliant comfortable pleasant crew very comfortable seats and most of all no drunks.","","","","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Bailey","United Kingdom","2013-09-19","Outbound Journey 3rd Sep from Birmingham Airport to Tenerife South and Return Journey Friday 13th Sep. Could not fault it from start to finish brilliant service cabin crew were exceptionally pleasant and very friendly seating arrangement were fantastic comfortable seats and seemed to be more leg room. All in all a fabulous airline also no hassle with the weight of luggage. Would highly recommend and definitely travel with Monarch again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Julie Weller","United Kingdom","2013-09-19","We flew from Gatwick to Hurgada which was delayed by an hour because of a problem with the navigation equipment which was being looked at while we were sitting on the aircraft hoping it could be repaired. On the return journey half the passengers were returning to Gatwick the rest to Manchester. The flight was delayed 45 mins when we boarded. Then the aircraft had to stop at Paris to refuel. We sat there for an hour before the tanker arrived. On landing 2 hours late the poor Manchester passengers had to take their hand luggage get off the aircraft go through security then re board the same aircraft? We have flown with Monarch twice and both times it hasn't been a pleasant experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Reuper","Germany","2013-11-12","MAS operates old B777 on FRA to KL with no full flat bed and seat layout is 2x3x2. Service is perfect food and wine excellent. They deserve more attention and a full flat bed in Business class.","","","Business Class","","7.0","3.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Eric Heilmann","Denmark","2014-01-14","Frankfurt to Washington Dulles on Jan 8 flight LH418. Return on Jan 10th flight LH419. I have been flying Lufthansa for many years now both professionally and privately. It is not a cheap airline but I admit that I still use it for my private trips because of the impeccable quality of service at all levels. As a Senator passenger I know I get more perks but I see all the time the genuine attention that the staff puts in when dealing with every passenger. After having delt for many years with numerous american airlines I find this very refreshing!","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ruediger Beyer","Switzerland","2014-01-13","Flight 490 from Frankfurt / Germany to Seattle / WA on January 6 2014. Very punctual smooth flight. On board service very good. Temperature in plane too low. Entertainment programme and internet service excellent. Digital flight information very good. Meal service fine except for oversight to remove moist cloth and empty cups/cans before serving dinner. Overall impression very good.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","E Broome","United Kingdom","2013-09-17","Well Monarch don't really get good press but I thought flight was fine. I have flown British Airways Qantas AA and Emirates and boy don't you pay for it! At the end of the day the flight came with the holiday deal and the end result was getting to Goa. The seat was fine the pitch was fine the food was good. The entertainment was not the best but was ok. For the price it was really good. A lot of people were moaning saying they'll go via Qatar next time or Delhi but that cost nearly double and is an extra 6-7 hours. All in all flight was fine. People moan too much about things If the legroom isn't good enough cough up and go first class or another airline.","","","Economy","","8.0","4.0","3.0","4.0","2.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Reuper","Germany","2013-11-12","KL to Hanoi on B737-800. MAS are making significant efforts to compete. Their service is outstanding quality of food and wine very good. Seat comfort on the short haul flights is similar to other airlines in 2x2 configuration aircraft quite new. MAS provides prices which are almost always lower than Thai or CX not to mention SIA.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Tushishvili","France","2014-01-13","30 December 2013 Paris to Tbilisi via Munich LH2237 and LH2556. 8 January 2014 Tbilisi to Paris via Munich LH2557 and LH2230. Check-in was easy and pleasant with brilliant ground staff in Tbilisi. On board cabin crew were polite and hard working especially on the MUC-TBS leg on 30 December. Hot food was served in MUC-TBS-MUC segments and it was very tasty both times. Lufthansa and Turkish are recommended airlines for travelers to Tbilisi.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Lloyd Michael","United Kingdom","2014-01-13","Manchester UK to Munich LH 2501. Munich to Chicago LH434. I travel with Lufthansa regularly from Great Britain to USA in either Business or First Class. The overall service is always excellent. I can fly directly to the USA from Manchester (UK) but the standard and service of the US Airlines is way below that offered by Lufthansa. Meals are always excellent seating extremely comfortable and cabin staff courteous and helpful. Travelling via Germany adds to my journey time but I find it well worthwhile. Additionally the standard of Lufthansa Lounges are far superior to US Airline ones.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Scott Richard","United Kingdom","2013-09-10","Usual chaos at Manchester airport. Not enough staff for pax volume it gets worse each flight. Checked in online and tried to find end of line for express baggage drop. Three monarch staff walking the crowd who gave conflicting information probably better having two of them actually on check-in desks! At one point five staff just huddled talking to each other. It took 55 mins to bag drop. Flight boarded okay in fact early but nearly fifty mins before we took off again no explanation. So late arriving. Flight itself was fine. Dreading the usual queues at Alicante to check bag in normally an hour plus in line. Their ground service is poor but flights generally okay.","","","","","5.0","4.0","4.0","3.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Tansell","Australia","2013-11-10","Hong Kong to KL to Adelaide a bad day for Malaysia Airlines. Scheduled departure 2:40pm but major delay to aircraft arriving. Departure estimated to be 4:30pm but eventually closer to 6:00pm. Captain cited technical issues but no other explanation. Flight OK up until half hour out of KL. Entered holding pattern due to ""traffic conditions"" at KLIA. We were not too concerned as we had experienced something similar flying in from Adelaide a few days earlier but by now we had eaten up our 4 hour transit to catch a connection home. After 3 or 4 circuitsthe co-pilot announced some ""unexpected news"" that we were diverting to Penang due to the fuel situation. We proceeded to Penang with a later assurance that we had plenty of fuel to get there. In my experience most airlines have problems from time to time with weather equipment and other factors out of their control but it is how they handle the situation and their paying customers that is a true measure of their quality. This situation unfortunately highlighted some deficiencies with Malaysian Airlines systems and processes. We got plenty of apologies but not much more. On landing at Penang we were given very little information about what would happen. We got the usual announcements about not moving until the seat belt light goes out but nothing about what would happen next. Passengers gathered their possessions and stood up expecting to disembark but silence. Eventually after about half an hour the pilot announced that the flight crew had exceeded their allowed flying time and another crew would need to be flown up from KL to fly the aircraft back and this would be about 12:30am ( we landed at about 9:30pm). So there we sat for 3 hours. The cabin crew were conspicuous by their absence and it was hard to identify anyone in charge. Very little attempt was made to make an effort to look after the comfort of the passengers and almost no information or updates were passed on until the replacement crew arrived around midnight. Of course the headphones had been collected before landing so we could not pass the time watching a movie. It was possible to go and get a drink from the galley if you were able to get past the groups of agitated passengers. Eventually we left around 1am and arrived at 2am at KL. On arrival we were given vouchers for hotel and taxi and boarding passes for a flight to Adelaide the following evening and pushed out of the airport without our luggage. I suppose we should be grateful that Malaysian Airlines found accommodation for us but it was in a village called Sepang about half an hour from the airport and while rated 3 stars I think this would be rather optimistic. I could not help thinking that this was a pretty cheap effort and this was reinforced by the expression on the face of one of the ground staff who asked us where we had been accommodated. In the end we arrived home 24hours late and minus one bag. This experience raised many questions about Malaysia Airlines' commitment to passenger satisfaction and comfort their cabin crew organisation the suitability of KLIA as a hub their fueling policies and procedures and their management in general. It is hard to imagine a circumstance where I would consider travelling with them again.","","","Economy","","3.0","3.0","1.0","2.0","3.0","","","4.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Duzzi Riccardo","Italy","2014-01-10","VCE-FRA-AMS on 28 December 2013 and then AMS-FRA-VCE on 3 January 2014. Flights were all nice and all on time on comfortable A321 and A319. It didn't make sense that they gave us food on 16:35 pm flight to AMS and not on 12:45 pm flight to FRA but this is just an insignificant detail. Staff was good and smiling and flight experience was good too. I recommend Lufthansa.","","","Economy","","8.0","5.0","5.0","3.0","1.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ana Vetere Arellano","Italy","2014-01-09","LH457: I was quite satisfied with this flight. Stewards and stewardesses were friendly food was of good quality and entertainment offered was very good. My 5 year old daughter enjoyed the cartoons. I would suggest that if seats are available travellers with children could be positioned in the plane so that they can be given an extra seat so the child can sleep better. Of course if the flight is full I understand that this is not at all feasible.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Hodgson","United Kingdom","2013-09-10","Flew with Monarch for the first time to Sharm on 25/8/13 from Manchester. Arrived at the airport at 08.00 to find that the plane was already delayed due to technical problems and would not fly until 14.00 - given a £5 voucher each. When we arrived at Sharm airport two other planes had landed also which led to arguments pushing shoving and nearly fighting due to no one being there to organise a queue and there only being 3 desks open we were in the airport for 2.5 hrs and with a 4 yr old who was already scared and tired. Will not fly with them again!","","","Economy","","","1.0","1.0","1.0","0.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jane Anderson","Australia","2013-11-10","KUL to SYD - flight delayed because baggage can't be loaded problem was not MAS but airport facilities in KL. Kept informed by Captain whom decided to leave without some bags rather than indefinite delay - fair enough. Very full flight and extraordinary number of small babies - all of whom wailed on take off and landing. Cramped and noisy flight. Difficult seating arrangements for families especially those with small children and babies. Cabin crew civil but not usual friendly service. Filthy toilets but some what understandable given the very full flight and origin of some passengers. I do wish they'd managed more cleaning of the toilets but the state of the cabin on landing is horrendous. My bag didn't arrive on the same flight and was delivered the next day. I imagine this was just awful for many people but I coped ok till the next day. All this is within reason and managed as best as possible. My big complaint is the food. The second 'snack' of the sausage roll really needs to be changed. How many people have to complain before the airline does something about this. Why be known as the airline that you have to bring your own food before you fly? Change the sausage roll it truly deserves to be dropped. It is horrendous and it's the first and last thing I think of when flying MAS economy.","","","Economy","","6.0","3.0","3.0","2.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Marilyn Marshall","Australia","2013-11-10","Adelaide-KL-Phuket return. Firstly they ran late for every flight. No drinks regularly offered you had to ask constantly for water cups of tea and coffee served with powdered milk. The food is disgusting dried up pastry sausage roll. The meals were awful and half the food was left off my husbands tray. Our final journey KL to Adelaide I just wanted to cry I was so uncomfortable in my seat.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","2.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","R Jonquieres","United States","2014-01-09","Flight LH434 from Munich to Chicago was a real pleasure. Smooth ride and super crew - friendly and professional. I could feel that customer satisfaction was the utmost priority and that the team was ready to fulfil all requests even if out of the ""standard protocol"".","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Van Hiep Hoang","Vietnam","2014-01-08","BKK-FRA-BKK. LH 783 18 Dec BKK-FRA. LH 772 2 Jan FRA-BKK. Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful and they also have free coffee/tea etc in their Munich airport area which is a big bonus. The food is similar to others in the same category. You can even order cocktails on long haul flights and they even serve with a smile. My personal opinion is that elder stewardesses or stewards can give better service than younger ones. Seat is hard and small inflight entertainment is good with choices of quite contemporary film material. We wish there were more toilets.","","","Economy","","10.0","3.0","4.0","4.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Pridding","United Kingdom","2013-09-10","We have just returned from Egypt with Monarch. Outbound journey staff etc good two drink rounds but the return trip was a different matter! The extra leg room seats were free by the toilets and I happened to sit in one (as had other people) whilst waiting for the toilet to be free and the airsteward said to me 'that's £35 if you stay there!"" When I got out of the toilet there were trays on the seats to block them! One drink round on a 6 hr flight ridiculous and the seats are very cramped and uncomfortable!","","","Economy","","4.0","2.0","2.0","2.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ron Wakley","United Kingdom","2013-09-10","Paphos to Manchester on 01/09/13. It appears Monarch have introduced more leg room seats at the expense of all other seats. They have moved the other seats closer together for me there was not a problem with leg room but the table hit me on the chest and would go no further down. The tables should be reduced to suit the closer together seats it would have been impossible if we had ordered a meal. As a result I will in future go out of my way to avoid Monarch.","","","Economy","","","1.0","4.0","0.0","0.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Niall","Australia","2013-11-10","IST-KUL-BNE in late October. We fly annually to Europe with MAS. The service only seems to get better. The cabin crew were uniformly helpful and pleasant. Food and beverage service very good. The only area needing improvement is their lounge at KL which is getting a bit tired and at times very crowded. Also the lounge used at Istanbul being the Millenium Lounge is an embarrassment. Any of the other lounges would be a better choice by MAS. We will continue to fly Malaysia Airlines.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hussin Norhilman","Malaysia","2013-11-10","Over the years Malaysia Airlines is going bad. The service is one of the worst I have ever had. Heard a lot of people say the cabin crew treat Asians differently if compared to Europeans. I guess where you come from affects their service towards you. Everything in Malaysia Airlines is downgraded the comfort the services the food etc.","","","Economy","","3.0","3.0","2.0","2.0","2.0","","","3.0","0"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Guder Petra","Germany","2014-01-08","Very good and attentive service on 431 from ORD to FRA on January 3rd - even though it was economy class. The meal quality was bad completely tasteless chicken and the seats plus legroom too narrow too much of a sardine box feeling during a long distance flight.","","","Economy","","7.0","1.0","5.0","2.0","5.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Uwe Langhammer","United States","2014-01-08","IAD-FRA on B747-8 and FRA-IAH A380. Both flights were good. Friendliness in Business is much better than Economy. Good food and Service on both legs. Lounge in IAD with separate access gate to the plane is a plus. The new Business on the B747-8 let the old one on the A380 feel really outdated. It was hard to get a seat in the Z-Gate Business Lounge in FRA.","","","Business Class","","7.0","2.0","4.0","4.0","4.0","","","2.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Pearce","United Kingdom","2013-09-10","Flew Monarch LGW to PMI 31st August and returned PMI to LGW 7th September. Aircraft used was airbus A320. Could not find fault with Monarch in any way the flight was on time both ways cabin was clean cabin staff excellent. I did pay for the extra legroom seats and these appear to be well worth it I have not had such great legroom in years. Would certainly fly with them again.","","","","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S McNamara","United Kingdom","2013-09-09","Luton to Corfu on A320 both ways. Outbound flight had a few empty seats which enabled passengers to move around. Legroom was acceptable for a 6 footer like myself. Service was ok and we arrived earlier than planned. The return leg was much better as we were allocated row 6 which had substantially more leg room which was better than long haul leg room I have had with other airlines. I disagree with the leaving on of lights for a night flight to enable the selling of refreshments and duty free especially as there wasn't much demand for it. Arrived back into Luton early which was pleasantly surprising.","","","Economy","","7.0","3.0","3.0","3.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Teoh","Australia","2013-11-10","LHR-KUL-SYD in Business class. LHR-KUL on the A380. Check-in agent at LHR very friendly and advised of fast-track through security and location of lounge. First class lounge (due to OneWorld Emerald status) very nice with great views of the tarmac and having a good selection of food at the buffet stand. A-la-carte menu was of excellent quality. The staff at the lounge were very helpful friendly and accommodating making the experience a complete pleasure. Priority boarding not quite what it should be as there is a boarding gate for business class passengers and economy passengers on the upper deck who board together and a separate boarding gate for first class passengers and economy passengers on the lower deck. Despite this boarding was relatively quick orderly and efficient. Non-alcoholic pre- departure drinks offered. Flight was delayed due to a crew member being injured prior to departure and they had to wait for a replacement crew to arrive. Seat was very comfortable in both the sitting and flat positions. There was also plenty of storage space for personal items. Good selection of IFE with a reasonable amount of latest releases. Cabin crew were excellent on this sector. They were very friendly and helpful throughout the flight. Pre-ordered meal through their Chef-on-call service was honoured. Quality of meals on this sector was quite good. Flight arrived late into KUL but some time was made up in the air. However it meant that the connection for the flight to SYD was still a bit tight. KUL-SYD was on a new A330-300. This flight was held back to ensure that connecting passengers and their luggage made it onto the flight which was much appreciated. Cabin crew again were great on this flight. My pre- ordered meal was honoured and it was excellent. This was probably the best steak I've ever had in the air! The satay of course was excellent. IFE similar to what was on offer on the A380 flight from LHR to KUL. The seat is comfortable in the sitting position but not so much in the angled flat position. Storage space for personal items is very poor on these seats. Flight arrived an hour late into SYD. Check-in luggage did make it through but did not come out first. However I was just glad that the luggage made it to SYD. Overall a great experience and one that I will continue to use due to the consistency of service standards and good value for money.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Harald Pleiner","Germany","2014-01-08","LH 456 on January 4 2014. The flight from FRA to LAX was delayed 2 hours at take off due to first a technical problem and second an ill passenger whose luggage had to be removed from the airplane. At arrival the plane was only one hour late because of a higher cruising speed the plane was rather new (747-8) and comfortable the food was good - quite a positive surprise on a trans-atlantic flight. Only the cabin temperature was unpleasantly low - and this is rather frequently found in LH long distance flights.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Steegen Marc","Belgium","2014-01-07","Dusseldorf-Kiev return. Depart Düsseldorf Jan 1 2014 LH 3004. Return Kiev Jan 5 2014 LH 3005. Both flights on time service on board and catering very good. No inflight entertainment.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","E Garlick","United Kingdom","2013-09-09","Flew to Alicante. Seats very cramped and uncomfortable. Not even acknowledged by cabin staff. Luggage slow to unload on arrival. On return flight check in opened over 35 mins late. Gate changed without notice plane boarded late no explanation until we were on board. Booked seat already occupied. Had to abort first attempt at landing at Gatwick so arrived even later. Luggage eventually arrived soaking wet and clothes ruined. I've flown regularly all over the world certainly won't fly Monarch again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Bond","United Kingdom","2013-09-05","Flew to Cyprus Larnaca on 20th August and returned on 4th September to London Luton. Planes were ok very basic and small (one aisle). Cabin crew were pleasant. Drinks and snacks over priced. Flight was smooth. Overall rather good. I would advise everyone to check-in online both ways as the queue to check-in was very long. Much easier to just go to the bag-drop desk. In addition don't bother pre-booking meals unless you like the taste of awful food I would have rather bought a toastie on board instead. Also zero onboard entertainment.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Karl Moosbrugger","Austria","2014-01-07","DEL-FRA-SZB in Business. Check-in was easy the new lounge in Delhi has sufficient space free wifi and pretty good snacks and drinks. On board the lie-flat seats on the 747-800 were very comfortable and I had a good sleep. Flight was on-time and the breakfast before landing was very tasty (I had the Indian breakfast).","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Guido Galley","Germany","2014-01-07","LH456 from FRA to LAX on Jan 2 2014 with a Boeing 747-8 aircraft seat 1K. Excellent service and excellent food in the First Class Terminal in Frankfurt and on the plane to LAX. Highly recommended! Everything was presented very well and the quality was perfect. I also like the Bose noise cancellation headphones that the seat is equipped with.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Barcoe","United Kingdom","2013-08-27","I flew back from Egypt on 18 August 2013. Firstly we wanted to pay for extra leg room as my partner is 6ft 4 so sitting for 5.5 hours cramped is no fun but at the airport they wanted £98 for the two of us - we flatly refused. When on our journey home it took 1.5 hours to get to us with the drinks and snacks trolley and then there was no flat drinks left apart from lemonade and tomato juice. There was no inflight entertainment which even shorter flights offer. By far the worst airline I have flown with.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Sharon Taylor","United Kingdom","2013-08-26","We flew to Dalaman 09/08/2013 and returned to Gatwick today. I was very dubious about booking with Monarch after reading the reviews. However the flight and staff fantastic. We have always flown with Thomas Cook until now and will certainly be using Monarch for our trips in the future.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Ralf Schwimmbeck","United States","2014-01-07","LH 419 from IAD to FRA. The lounge in IAD is less than average for First Class. The first Class seats are good and LH provides a heavy mattress and bedding to sleep. However LH has a policy of keeping the cabin at 23 deg C which is just too warm to sleep with all the heavy blankets I wish they would cool their cabin to a normal temp. The food was ok but certainly not great. The service from the flight staff was excellent. Finding my connection in Frankfurt was quite difficult and took quite a while to find the first class lounge.","","","First Class","","6.0","3.0","4.0","3.0","2.0","","","3.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","M Taylor","Hong Kong","2014-01-07","Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful and they also have free coffee/tea etc in their Munich airport area which is a big bonus. Additionally the beer on board is better than other airlines Warsteiner. The food is similar to others in the same category - the only complaint is the number of films available. Perhaps there are 50 different films but compared to Etihad or others this falls a bit short by today's standards. I was on a new Boeing 747-8 which is rare as I almost always fly Airbus routes which may have made my trip more enjoyable.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"lufthansa","/airline-reviews/lufthansa","Lufthansa customer review","Milan Zelcevic","Canada","2014-01-06","FRA-DXB return flight. Very good service on the way out. Good flight nice crew very uneventful. On the way back almost as good. The 747 landed in heavy clouds and didn't feel a thing. Entertainment is ok but not at the level of say Air Canada. On the way back I asked for lactose-free meal and got one that was pretty good. A great airline and a great experience.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N Burnett","United Kingdom","2013-08-21","Flying out the crew were surly and seemed more interested in being in charge of passengers than being there to provide a service. They were rude unhelpful and quite sour. Returning we endured a 13 hour delay - it was a nightmare. We were provided with vouchers for food (in the end EUR 30 each) but apart from the initial EUR10 handed over at check-in we had to fight for the second and third meals. It was all day at the airport. 8am check- in and 23.30 departure. There was no forthcoming information and the exasperated Faro agents just advised us not to book Monarch in future as it is always the same: I agree. In the end we were flown home by a Portuguese Airline who after take-off just dimmed the lights and left us to it (ie no service as had been promised by Monarch). We are still waiting for compensation under EU guidelines - they claim exceptional circumstances but it was a technical fault.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Susan Hughes","United Kingdom","2013-08-20","Manchester to Chania August 13th 2013. Flight delayed over 9 hours. Meant to depart at 9.15am only to be ready to depart at 18.15. Informed the aircraft had technical problems. Extra legroom seats were extremely narrow and even as a size 12-14 I struggled for comfort. Arrived at our destination well after midnight. Food on board looked and tasted awful and was marked up by 400-500%. Flight was extremely cold. I asked flight crew for adjustment in temperature only to be told to buy a blanket. There was no in-flight entertainment on the short haul flight and in flight magazine was full of advertisements and endorsements. Can't find a single positive aspect of the flight.","","","","","","1.0","2.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","E Bannon","United Kingdom","2013-11-06","Travelled London to Melbourne and return via Kuala Lumpur on A380 and A330. What was otherwise a pleasant journey was marred by poor quality of food served on all 4 legs.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","5.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Van Ngoun","Australia","2013-11-06","MEL-KUL-PNH/BKK-KUL-MEL. Everything was just ok not fantastic with this so-called 5 star airline. The most disappointing was the catering - very average. How could they serve us a below-par sausage roll for a main meal. I noted they are cutting corner with food. Why? I don't know. The best was 30 kg luggage allowance and that's all. Will fly with them again if the price is right (cheap) but have to bring my own food along.","","","Economy","","8.0","4.0","4.0","1.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Charles Wilson","United Kingdom","2013-08-19","Flight to Kos July 25th from Manchester (Small planet airline) through Monarch. Departed nearly 2 hours late apparently due to cleaners being late. Daughter flew out the following week to join us this time delayed 1 hour again due to cleaners being late. I have to say the plane was not very clean melted chocolate remains on seat and table and rubbish on floor. Return flight not much better pulled flight booklet out of seat pocket and remains of chewing gum stuck to my fingers the lady sat next to me sat back in horror exactly the same problem. Not a very pleasant experience. The food and drink service was extremely slow having said that the staff were very friendly and helpful. Travelled with Monarch before and no problem however really need to look at Small Planet as a charter for Monarch.","","","Economy","","4.0","3.0","3.0","2.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","T Windle","United Kingdom","2013-08-15","Due to fly back from Egypt to the UK 8th Aug 2013. Got to the airport informed of a delay after a couple of hours it was announced we would not be flying that night so then confusion set in. Herded back through the airport were there was no Monarch reps our cases were off loaded and lay scattered all around the airport. Herded off to hotels with little or no info on when we were going to fly. After a 17.5 hour delay we eventually took off only to be informed there was no hot food on the flight. My advice do not fly Monarch Airlines the customer service is a disgrace.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Broome","United Kingdom","2013-08-13","Gatwick to Bodrum on a Monarch A321. Check in was fast and staff were helpful enough. Although for a family of 4 to be split up because we 'didn't buy seats online' was a little disappointing. The cabins are fairly old fashioned and the leg room is bad for people with long legs. But the flight went quickly enough and was a good enough flight. Coming home the flight was delayed and no staff was anywhere to be seen. But the inward bound journey was fine and we still got home ok. Would prefer Thomson in the future but for a first time Monarch isn't the worst airline in the world.","","","Economy","","7.0","2.0","3.0","4.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Donoghue","United Kingdom","2013-08-12","Flew Gatwick-Orlando Sanford-Gatwick 27th July - 10th August. Check in was quick and efficient both ways. Cabin was clean seats comfortable and good legroom - food was better than when we flew with Virgin 3 years ago. In flight entertainment was ok in line with the age of the aircraft. Cabin crew good on the way out and excellent on the way back. Both flights on time. Well worth upgrading to Premium Economy. We would use Monarch again.","","","Premium Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Y Ren","Australia","2013-11-04","SYD-KUL-CGK-KUL-PEK PVG-KUL-SYD in Business. I have to say the service improved a lot with MH this time. Not every leg was great but I have to say most of legs are better than I expected and better than my last experience with MH. I discovered I could use QF first lounge in SYD as a Emerald member great experience as always. service between SYD KUL SYD are better than medium haul such as KUL-PEK and PVG-KUL. KUL-CGK-KUL legs are okay but nothing special. For 2 hours flights it is okay. No toiletry bags was distributed for 6 hours flight from KUL to PEK. PVG-KUL leg was not great one of staff in business class was really unprofessional. I ordered chef on demand when I booked my ticket but seem they mixed up my booking. Never mind the staff member was really unprofessional could not care less it is airline mixed up the meals. The flight could not land in KL due to the bad weather. We have to land in Penang and waited for two more hours. First lounge in KL is good but so dated. I think MH is going to do some renovation. Seats are not great you can only have 3 positions and not designed for lounging only for sit and sleep. It was a much better trip than my previous trip with MH. I hope MH could keep it up as I am going to travel again in couple of weeks.","","","Business Class","","6.0","2.0","4.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Myers","Australia","2013-11-04","My wife and I travelled from London to KL on MH3. 10.50am on 29th Oct 2013. I would like to comment about the food. The fruits were either too hard or too soft. It would be better to serve only ripe fruits as the rest is inedible. Chose fruits that travel well and put them together. The watermelon was over-ripe and the kiwi fruit was rock hard. Also the satay beef was too dry. This is the second time I have noticed this in Business class recently.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P O'Neill","United Kingdom","2013-08-12","Travelled Manchester to Tenerife South on 26th July returned 10th August. Paid££25 each way for extra legroom in the most uncomfortable seats I have ever had the displeasure to travel in. Due to the trays in the armrests it made the seats excruciatingly narrow and painful to sit in. Had an empty seat next to me so swapped with my wife who was 12 rows back with my son. Son initially sat with her but was told by the cabin crew to move as my son had not paid for the extra legroom. When my wife sat there upset at having to sit on her own the cabin crew made half hearted attempts to strike up a conversation with her. For the flight back I decided to tough it out but ended up twisted in the seat for most of the journey and perched on the front edge of the seat with my knees and head resting on the wall in front of me for the rest. Narrowness of seats not made known at time of booking or I would not have bothered with paying the extra. A300 plane used Hips still hurt 3 days later I appreciate I am of a larger build but then so are most people who want extra legroom and to not be warned about the possible discomfort is very poor customer service.","","","","","3.0","1.0","2.0","0.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Whitcombe","United Kingdom","2013-08-11","Flew from Gatwick to Orlando Sanford and return 25th July - 8th August 2013. Upgraded to premium cabin. Very little benefit as compared to other airlines. Faults on seat recline on both journeys. Inflight entertainment and food poor quality and premium baggage labels ignored as bags were not unloaded first as per the claim on their website. Would not fly with Monarch again.","","","Premium Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Kamal","France","2013-11-04","KUL-CDG. Experienced a wonderful time on board the MAS A380. FA's were extremely attentive friendly nonetheless. The reclined seat was comfortable. IFE was OK with a variety of international and local films. Worth every penny flying with MAS. Highly recommended to all.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Chudleigh","Australia","2013-11-04","Flew Malaysia Airlines 4 times in the last month. The flight departing Kuala Lumpur to Sydney at 22.50 provided no evening meal but a snack only. This turned out to be an inedible mushroom sausage roll. The alternative (non vegetarian) was not available. This is clearly inadequate for a 5 star airline particularly as we had been on a connecting flight with a 3 hour transit at KL and the breakfast serving would not be for 5 hours. Malaysia certainly need to lift their catering for long haul flights.","","","Economy","","7.0","3.0","3.0","2.0","4.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Hickey","United Kingdom","2013-08-11","We flew Gatwick to Heraklion (Crete) and the flight was great. Staff were excellent the food was great the plane wasn't the newest but was excellently maintained and was clean and tidy. The only thing I would say is that it would be nice if there was some in flight entertainment but apart from that a great flight!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ivi Nathanail Anagnosti","Greece","2013-08-11","Luton to Corfu flight was on time the plane was in really good condition like every plane I flew with. I would recommend without hesitation!","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Laing","United Kingdom","2013-11-04","Flight MH001 - LHR-KL. In a word excellent. IFE food comfort and service cannot be faulted. Clean spacious A380 professional cabin crew. Flight MH1164 - KL-PEN. Good efficient short-haul connection.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Lowder","Australia","2013-11-04","Firstly we arrived at Melbourne Airport with a stack of ski gear right up to our luggage limit. One of us was over one under - one spot on. The lady just asked for passports and said ""they're being strict on the luggage tonight just shuffle some stuff between the bags and I'll weigh them again"". We got the same at Narita on the way home (even when we were running a little late because of a train ticket mix up on the way). Food was good (except for those disgusting chicken sausage roll things we got for the ""light snack"") and the vegetarian options are a little crap. Seats were comfortable with wings that allowed you to get some shut eye on the full flights. Leg room was ok (but I'm 6'3"") so I'm used to being uncomfortable sitting anywhere. Drinks came around every hour to keep everyone hydrated. The entertainment system was fine staff were pleasant.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Eleftheriou","Cyprus","2013-08-08","I flew with Monarch on the 25th for the first time. Flight was supposed to be in the early morning hours from Larnaca to Gatwick. After waiting in a very long queue for a long time we were informed that the flight was cancelled. The next flight was in the evening and so I lost a whole day from my holidays. What a disappointment. It was quite uncomfortable in the plane we were not even offered a soft drink. Not exactly the perfect hospitality! Airhostesses seemed cold in their behaviour don't remember them smiling at all. My ticket was not cheap.","","","Economy","","","2.0","3.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Kev Clark","United Kingdom","2013-08-04","Manchester to Tenerife 16th July 15.05 returning 2nd August 21.05. Staff great no delays outbound landed early same on inbound land 35 mins early. Plane clean and tidy on board staff very cheerful. Have flown with them since XL folded and never had any issues. Would recommend.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Betts","United States","2013-11-04","LAX-NRT-KL-DPS and return. Where did this gem of an airline come from. Usually take JAL or Cathy Pacific - but the ticket price was worth a chance. Unbelievable Satay and meals. Gate staff in NRT were a bit frigid but all others were spot on. FA both male and female were wonderful and took the time to talk with the passengers about themselves. Unfortunately they had to apologise for the seats and knew that they were not the greatest - but at least they were honest. Video movie etc on a par with the other carriers. KL lounge was beautiful - unlike LAX - but the shared lounge in NRT had little to no food - but they went out of their way to make sure we were comfortable. Top shelf service based on the value of the ticket. Can hardly wait to fly them again.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","H Warren","United Kingdom","2013-07-31","ZB743 Malaga - London Gatwick - delayed 12 hours. Found out a month later this was supposedly due to a landing gear fault on the plane not on the preceding London flight but actually in Tenerife which I can only assume was the intended flight before that. Yet still Monarch did not manage to communicate to anyone before they arrived at the airport that the scheduled flight wouldn't be possible. No staff at the airport to give any information until we waited at the gate at 1am to ask the Captain what was going on and a pittance of compensation to cover food during that time. The 2 separate planes our group was split across were very aged dirty and with the seats falling apart. I will never fly with Monarch again no matter how cheap the ticket price. They need to start replacing their fleet and maintaining what's left. It's a shame because once you are actually on the plane the staff are lovely especially if you are a nervous flyer - they must be tired of having to deal with all the frustrated passengers.","","","Economy","","","2.0","3.0","1.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Derek Coster","United Kingdom","2013-07-30","Airbus A300-600R to Corfu and back. Aircraft apparently dates to 1990 but was in pretty good condition although the seat back in front of me was torn. I paid for extra legroom which wasn't too expensive and was definitely worth it as Monarch manage to squeeze 352 into this aircraft apparently. Seat width could have been better but it was slightly squeezed in Row 2 as the seat tray was folded into the arm rest. Staff were efficient and polite which was impressive given there were an awful lot of people to deal with. I should have booked food in advance as you can only buy sandwiches on board. Monarch say you can book a meal up to 24 hours before your flight but not if the flight is part of a package holiday you can't  at least not if it's Saturday or Sunday as the call centre staff pack up on Friday afternoons. Sandwiches were pretty poor and had I not been running late I would have bought something at the airport. No inflight entertainment but on a 2.5 flight that's not a problem for me. All in all a pretty good experience. Punctual and professional and a generous baggage allowance of 20kgs if you needed it. Throw in the classic Airbus A300 which is not seen in Europe anymore at least not in passenger airlines and I was more than satisfied.","","","","","8.0","3.0","5.0","2.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Niedziela","United Kingdom","2013-07-29","MAN - HRG return - after reading many negative comments it was a nice surprise. Food was reasonably good both flights on time reasonable luggage allowance staff attentive and captain announcements frequent. Aircraft's not new but clean and well maintained Airbus A321. The seats recline only slightly legroom not very generous but I didn't expect the standard of QA or Emirates from this budget airline. No major issues you can book in confidence.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Rogan","United Kingdom","2013-07-28","Flew from BHX-TFS in July even though there was a small delay outbound and inbound we still landed practically on time and crew were excellent. There are delays with any airline so I cannot moan about that as it could happen to anyone.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Turner","United Kingdom","2013-07-28","My husband and I travelled from Faro to Birmingham and the flight was delayed 9.5 hours due to a ""technical fault"" so they told us with the plane in Manchester. This was on 19th July 2013. My daughter in Solihull was watching the internet and the plane actually left Birmingham not Manchester. We had spent 11 and 3/4 hours in total at the airport. At this moment in time 27th July 2013 my son and his family have been delayed 3 and 1/2 hours so far at Gatwick. Again another Monarch flight to Palma. The kids are 8 and 5. I will think twice before I book a Cosmos holiday again. They use Monarch flights.","","","Economy","","1.0","4.0","4.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Brogan","United Kingdom","2013-07-24","I was worried about this airline after reading the reviews but we found the plane travelling from Manchester to Orlando to be very clean and the staff very pleasant. The reviews about the seat pitch had me concerned but I found it no different from Thomas Cook or Thomson the only difference was no seat back TV's. The savings made more than made up for watching TV's from the roof. Drink and food prices are the same as other carriers mentioned. I am a frequent flyer on average a number of times a year and if you want to save money I would have no hesitation using Monarch again to fly to Florida. Quick and efficient check in at both Manchester and Orlando maybe I was just lucky but we definitely had no complaints.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Sugowdz","Australia","2013-10-31","I had 4 flights with Malaysia last month Sydney to Istanbul via KL and return. I was a bit worried after reading some of the reviews here but I have to say that I was delighted with everything. The person next to me on the IST - KUL leg left some belongings in the lounge and told the onboard staff who sent someone to retrieve them! Service was excellent and wonderful value for money. I'm not tall and didn't find the angled seats a problem. The only problem on this flight was having to turn off all electronic devices even those in flight mode which was a bit annoying as I only had a Kindle and a tablet to read as something was causing interference in the cockpit.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","T Sellicks","United Kingdom","2013-07-21","Flew out from Luton to Majorca on the 13th July. Practically brand new airbus crew very professional on time departing early landing superbly smooth. Only complaint was the seat pitch. One of the tightest we have ever endured. Would have been unbearable for a longer flight.","","","Economy","","6.0","1.0","4.0","3.0","1.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Thomas Moriarty","United Kingdom","2013-07-19","My wife and I travelled from Gran Canaria to Manchester on July 15th. Flight was 2 hours late with no information on the delay until we boarded the aircraft. Captain made a pathetic announcement no leg room at all plane was filthy the refreshments were so expensive I did not buy anything. Never again.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Bowen","United Kingdom","2013-10-31","KUL-Heathrow. Great airline. The plane was clean and the staff were friendly. There was an excellent choice of films documentary comedy etc. The food was great for airline food even a smoked salmon side salad. I would fly with this company again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Hyde","United Kingdom","2013-07-17","Due to fly from Manchester to Malaga on June 29th 2013 at 07.25. Actually flew on June 30th at 06.30. 23 hour delay! We never once saw a Monarch employee once we had checked our baggage in. Spent 9 hours in Terminal 2 some were moved to a hotel to await an 18.00 flight and then abandoned with no information given at all. After several hours a member of the hotel staff told us our re-arranged 18.00 flight was now cancelled and we would be flying at 02.10 the following morning. That flight was subsequently cancelled and changed to 02.50. Eventually told that they were taking us to two hotels in Manchester and would return at 23.30 to take us to the airport to get our flight. At about 20.30 we received a note under our hotel room door telling us that was also cancelled and we would be collected at 04.00. Handed a letter from Monarch as we boarded the plane informing us that there would be no food or drink on the flight. Sat on the runway for 1.5 hours the captain told us they had lost 9 passengers and their luggage would have to be off loaded. We will never fly with them again.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","I McMillan","United Kingdom","2013-07-17","23 hour delay from Manchester to Malaga on 29th June. Excuses after excuses and an unacceptable level of customer service and lack of information from ground staff. Appalling.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Jamaludin","Malaysia","2013-10-30","KUL-HKG-KUL Economy Class on A380. Full flight both ways. Boarding at KUL was chaotic due to change of departure gate at the very last minute which also resulted in late departure from KUL. Assigned seat was taken by another passenger and was informed by the passenger that the stewardess told her to seat there. Had to wait for almost 10 minutes while the cabin crew rearranging the seating according to the seat number stated on the boarding pass. Meals were good on both sector. IFE crashed 3 times and the supervisor only managed to fix the problem one-hour before touchdown at HKG. Cabin crew were not interested in their job.","","","Economy","","2.0","4.0","1.0","4.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Coldicott","United Kingdom","2013-07-15","ZB908 BHX-DLM 19 Junz. Used Monarch for years but not since 2011 must have been the scruffiest plane I've been on seat covers coming undone pull down tray's not level paid for extra leg room only to be told by row 4 abc and def that they had not paid anything extra. Perhaps need to try another carrier. Disappointed.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Robert Honey","United Kingdom","2013-07-11","Palma to Gatwick on ZB229 on 6 July. My mistake! I should have read the reviews first. Seats have been pushed so they can charge extra for ""extra leg room"". No it is not extra that is what we should all have. The ""normal seats"" are dangerous I have bruises to prove it! Am only 6ft. Plane A321 past its sell by date tired outdated. Monarch are just trying to make more money and forgetting that it is an Airline first!","","","Economy","","","1.0","3.0","0.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Kay","United Kingdom","2013-10-30","KL - Denpasar - KL using rewards ticket. Both flights on time bags out quickly decent quality food and drink very friendly cabin crew. Very good experience.","","","Business Class","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Martin Gomez","India","2013-10-30","Travelled COK-KUL-MEL MH129 Oct 2013. The 737-800 on the COK-KUL sector was congested but the 777 on the KUL-MEL sector was okay. Inflight service was perhaps the worst we have encountered. The catering was most noticeable as meals were insufficient and no choice of drinks. Malaysia Airlines is cost cutting even on tea and coffee. I suppose you get what you pay for. Will never travel Malaysia Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Mark Hall","United Kingdom","2013-07-10","Flew Gatwick - Dalaman return. Overall it was a good and pleasant experience. Gatwick check-in staff very friendly and helpful. Bought extra legroom seats on way out comfortable and roomy we had a row of three to ourselves. Both flights taxied out earlier than scheduled and thus landed earlier too. FAs were friendly chatty and willing to assist. Flight back had last row seats (row of two) and seat able to recline which can't always be said even for scheduled airlines. This flight was full though no issue with storage space and the FAs very efficient and a good laugh. Food and drink OK and not at extortionate prices the duty free very good value with some items even cheaper than the airports. Would have no qualms flying with them again.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D J Mcdade","United Kingdom","2013-07-08","We were due to fly home from Malaga at 13.20 on 29th June - our flight was delayed 12 hours and we actually left Malaga at 1.30 am on 30th June. In Malaga we were told the computer was down but the pilot of the aircraft told us the plane on which we should have been on was out of service. Original flight was ZB743.","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Gleeson","United Kingdom","2013-07-08","Travelled direct to Tobago from Gatwick Airport in late June 2013. The check-in service was very prompt with minimum waiting. Service by staff on both journeys (same staff) was excellent. They were very obliging helpful and very courteous. Having travelled on most airlines over the years the premium economy service is excellent value for money. No time delays good food plenty to drink. Great service.","","","Premium Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Alan Hamer","United Kingdom","2013-07-04","Monarch fight ZB559 Bodrum - Manchester 1st July 2013. My wife and I flew back on this flight after my wife had a bad fall on holiday. The crew were very good and helpful and so were staff at Bodrum airport. Wheelchair assistance was provided without any problems and the crew arranged for wheelchair assistance at Manchester. We were seated in row 3 which had lots of leg room.","","","Economy","","10.0","5.0","5.0","0.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Elwell","United Kingdom","2013-07-04","Gibraltar to Birmingham 4th July 2013. Flight was the first of 3 flights departing Gibraltar this morning. Advised our flight was cancelled and the incoming flight had been diverted to Malaga. A farcical situation ensued we were boarded onto coaches made to disembark at the border about 3 mins away. had to walk through the border with all our luggage wait for coaches to reappear and began the trek to Malaga Airport at 2pm - already 3 hrs delayed. Arrived at Malagano desk was open no fast track through security. Began the flight home at 17.00 hrs - 6 hrs late. You would think we would have been greeted by concerned staff no the Captain shot out of his cabin threatening to offload a lady who just asked why they didn't fly back to Gibraltar to collect us. We all realise that there are unusual situations which cause major inconvenience but it's the action taken following an issue like this that is remembered - not offered complimentary drinks or food and rude behaviour from Monarch staff.","","","","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","X Guan","United States","2013-10-29","LAX-NRT-LAX Economy. I purchased the ticket while they were on special offer the fare was very reasonable. LAR-NRT: Check in staff were not friendly aircraft was old but the seat was comfortable. Entertainment system crashed twice and the sound and screen quality was bad. Inflight service was okay and the food was average. NRT-LAX: Check in very slow. Poor entertainment service and the flight attendant who delivered our meals (dinner and breakfast) was disrespectful. I wouldn't recommend this airline.","","","Economy","","5.0","4.0","2.0","3.0","2.0","","","4.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","S Kelly","United Kingdom","2013-10-29","What an absolutely non-customer service focused Airline. Never again will I fly with Malaysian Airlines. It was the first and last time. Normally I fly with Singapore or Emirates but had seen some reviews saying that Malaysian was good. How wrong could you be. 19 hours delayed bag lost. When I missed our connection due to delays not one person from Malaysian made any effort to help over 20 people also delayed with me. I arrived Terminal 1 Heathrow was told to go to the tranist area in terminal 4 where I was turned away by security. I then had to return to Terminal 1. I then queued for an hour at least before I was told to go landside for assistance. This then took four hours before I was rebooked. I was then given some pittance value food vouchers that were only eligible in a terminal I was not departing from. Then even though the staff had over 9 hours before I departed on my rebooked flight (with Etihad) I was told on departure my bags would not make it. My single stop trip had also been turned into a 2 stop trip which added another 6-8 hours. No help whatsoever when they lost my bag just left at an airport in Australia with no clothes. Pay a little extra and travel with Singapore Airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Hillback","United Kingdom","2013-07-04","Flew from Manchester to Orlando and back the once good service that this airline offered is in my opinion now non existent due to the fact that they now charge extortionate prices for drinks and food at the expense of the customer. The paid meals (2 servings on a 9 hour flight) are awful on these flights. Beware and think before you book this travel with this operator.","","","Premium Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Marios Zenonos","United Kingdom","2013-07-03","ZB715 Larnaca (Cyprus) (LCA) 29 June 2013 22.35 - London Gatwick (LGW) 30 June 2013 01.25. 4 hour delay plus 2 hours waiting for baggage. I will never fly Monarch again. I thought I was saving money with them but for a extra £70 you can fly BA and get a pillow inflight and a real meal. Worst aircraft and service I have seen. I am still waiting for my baggage and have been awake for over 30 hours.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","S Gaudicheau","United Kingdom","2015-05-31","First leg CDG-TGD in new E195. Cabin had no interest in their PAX whatsoever. They gave food 20 minutes before the drinks round. They had several choices of sandwich but didn't inform about it. Return TGD-CDG with more experienced cabin crew in old F100 which has more legroom. Friendlier cabin crew gave food and drinks at the same time. Landing was quite an experience as everything started to shake in the plane. Good airline if you get the right cabin crew.","","","Economy","","6.0","4.0","2.0","3.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","B Carey","United Kingdom","2013-10-29","Travelled on the new 787 plane LHR to KL and sat in the upper deck seat no: 33H an aisle seat in a row of 2. Was impressed with the cabin which is small (about 10 rows) and has a seat configuration of 2-4-2 unlike the lower deck which has rows of 3-5-3 in economy. Service was very good and food reasonable with frequent snacks on offer. Boarding in this cabin is also smoother than in the lower deck as you board using the same door as business class. Plenty of films/TV shows etc to watch including recent films as well as classics. Absolutely no complaints at all once I was on board. However Malaysian Airlines customer service is the worst I have come across and was so incompetent/rude on the several occasions that I dealt with them that I will never travel with them again. In London before my flight they would not allow me access to my flight details on the internet and refused to reserve me a seat: in Bali I was unable to contact the office either by phone or in person to change the date of my flight to KL and was forced to fly with another airline although I had paid for a flight with Malaysian Airlines and in Kuala Lumpur I spent 5 hours in their office trying to ensure my flight back to the UK would not be cancelled. A woman seating next to me in the main MA office had been there 2 days waiting to speak to a customer service adviser.","","","Economy","","3.0","4.0","3.0","4.0","4.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","T Biggar","Australia","2013-10-29","Return trip from Brisbane to Bangkok. First time on the 330 on the Brisbane to KL leg. Had read other reviews which were critical of the seating comfort on the 330 but I found the comfort more than acceptable. Cabin crew very attentive and food excellent. Had booked a meal using Chef on Call and was served the meal for breakfast. Flight to BKK was on a 737-800. Was an older plane with no IFE but cabin crew were good. Flight on the return from BKK to KL was on a newer 737-800 with IFE. Only complaint for the return flight to BNE is that was more than 2.5 hours into the flight before I was able to get my first drink and that was after asking for it. After that no problems having wine etc topped up. Food was very good and the Lobster Thermidor was better than that on SQ.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Graeme Hutchison","United Kingdom","2013-07-03","Arrived at Gatwick on 22nd June for flight ZB228 to Palma only to find it delayed we were given the standard letter and two refreshment vouchers. Eventually left at 22.20 versus 17.40. When we arrived it took almost an hour to get our luggage now on the return we arrived at Palma at 19.30 for our 22.20 flight only to find it delayed to 01.50. Given the customary letter and vouchers which were duly used but £6 doesn't even get you a sandwich. There was no rep from Monarch and the Internet was not working at the airport either so apart from some expensive phone calls to rearrange our forward connections we found it a horrible experience and as for the airport itself it was disgusting. Eventually departed at 02.15 the captain gave an explanation for the delay but come on Monarch you can do better.","","","","","2.0","3.0","4.0","0.0","0.0","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Mandy Gray","United Kingdom","2013-07-01","Flew from London Gatwick 15th June to Sanford Florida and return trip 29th June. Both times we left on time and arrived ahead of schedule. Staff on both flights were pleasant and courteous. We were 2 adults and 2 children sitting in general cattle class seating although not entirely luxurious was tolerable but wish the TVs were a bit bigger so we could have watched the films didn't bother hiring earphones as viewing was just about impossible. Wouldn't hesitate to fly with Monarch again.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","4.0","1"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","Peter Anthony","Canada","2015-01-14","Just flew from Vienna to Podgorica and on to Belgrade with Montenegro Airlines. The first flight was operated by a Fokker 100 and the second leg was operated by a new Embraer jet. I was very pleased with their overall product! Their flight attendants were active throughout the flight and spoke decent English the services on board were pretty good the seats were relatively comfortable both flights were on-time and the price was cheap. Tranzit at Podgorica Airport went very easy due to the small size of the airport. Overall great flight I'd fly them again","","","Economy","","9.0","","","","","","","4.0","1"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","T Donovan","Ireland","2013-10-29","Frankfurt to Podgorica. Flight was in a relatively new Embraer aircraft. Comfortable leather seats (I had an aisle seat in an emergency exit row). Flight departed and arrived on time. The service on board was fine. Snacks and beverages served were ok. Only problem was that the cabin was quite hot. The reason I would not recommend the airline is that the product is very inconsistent. If flying on the Embraer it's reasonably good but if in the Fokker 100 it can be really bad.","","","Economy","","8.0","","","","","","","4.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Caddick","United Kingdom","2013-07-01","Return flight from Gibraltar to Birmingham on 30th June (scheduled for 19.40) left Gibraltar more than 2.5 hours LATE due to the late arrival of incoming flight from Manchester. Told this was for 'operational reasons'. On eventually boarding the flight the captain told us the inbound flight had left Manchester on time but had had to land at Birmingham to have a part fitted to the plane that was a requirement for landing at Gibraltar! Surely this must have been known by Monarch as clearly our outbound flight to Gib landed fine on 27th June. The amount of leg room and size of the seats on Monarch is unacceptably poor especially when they allow passengers to recline their seats - making a very small space even smaller on Row 28 and very uncomfortable. Monarch are very 'hot' on selling things up front but seem to be 'unaware' of customer service and satisfaction! One plus point is that you are allowed to take two smaller pieces of hand luggage rather than one larger one - something other budget airlines should consider. Overall I think we may be going back to EasyJet when flying to Gibraltar.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Downie","United Kingdom","2013-07-01","Flew from East Midlands to Lanzarote on A320. Cannot fault the airline or crew excellent flight. Pre booked meals which was some of the best airline food I have had. That impressed booked again to go in November and to Faro next year over the likes of Thomas Cook Jet2 etc.","","","Economy","","10.0","4.0","4.0","5.0","0.0","","","4.0","1"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","Martin Clarke","United Kingdom","2011-08-07","London Gatwick to Podgorica. The Fokker 100 seats were comfortable in 2+3 formation but they were small and legroom was limited. Crew members were helpful and attentive. We were served a couple of drinks and a fairly basic sandwich but it was fine. It was cheaper for me to book a ticket to Belgrade via Podgorica than it was just to Podgorica. I told the check-in staff I wanted to get off at Podgorica and that was fine.","","","Economy","","7.0","","","","","","","4.0","1"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","Paul Legate","United Kingdom","2011-04-25","INI-TGD-LGW Flight from Niš to Podgorica by Fokker 100 in fairly good condition although leather seats had seen better days plenty of leg room flight attendants friendly and came round with a drinks run. Podgorica to LGW also a Fokker 100 less leg room and some seats were broken. A drinks run and sandwich offered. About 40 minutes into the flight the captain explained that there was a problem and would have to refuel in Ljubljana. On the ground for 45 minutes and then onto LGW. Another drink run after leaving Ljubljana. Crew were attentive and friendly.","","","Economy","","8.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Hamilton","United Kingdom","2013-06-25","This airline is adequate for short trips and it offers convenient routes from my local airport (Birmingham) but those tempted to pay the premium for a seat with extra legroom should be aware that it seems to make a practice of substituting aircraft which have no such seats. In my recent experience it does not apologise for this or even bring it to the attention of passengers. They are left to find out on boarding.","","","Economy","","3.0","2.0","3.0","0.0","0.0","","","0.0","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","C Coldheart","","2010-07-15","FRA-TGD-FRA. Very old and shabby looking Fokker 100 (Ex. TAM Brazilian Airlines). Plane was dirty inside warning stickers hardly readable due to aging. Seats almost falling apart. Overall impression of the planes gives a really unsafe feeling. Unfriendly and uninterested crew. Delays on inbound and outbound flight no explanation at all. Not recommendable!","","","","","1.0","","","","","","","","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Marsh","Australia","2013-10-25","In July 2013 my husband and flew to Sri Lanka from Melbourne for a 3 week holiday. The flight was good from Melbourne to Malaysia short turn around then on to Colombo. The return was hoped to go as smoothly but not to be. I have two issues with the airline both about treatment to passengers. Firstly flying from Colombo to Malaysia we were subjected to extremely loud promotional material about the airline for over 30 minutes. It left us with fingers in our ears and quite annoyed as it was very early morning. Many people were clearly discomforted by it and a request by another passenger to turn it down was ignored. That alone would lead me to not fly again. I made the mistake of ordering a vegetarian meal on the flight over and had the most bland and unimaginative food possible. My husband enjoyed his food but noted it was considerably poorer quality on the flight back to Australia. I will avoid this airline from now on and next flight was booked with Singapore Airlines.","","","Economy","","3.0","4.0","4.0","3.0","4.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","H Topping","United Kingdom","2013-06-25","Flew to and from Dalaman from Birmingham on 17 - 24 June. Flight delayed 10 minutes we were waiting on the bus for the last stragglers to appear from the airport to board the flight to Birmingham which was not our fault. When we boarded the plane the stewardess was very rude greeted with an 'alright' not a 'hello how are u today?' Rubbish was not collected onboard - had to sit with my tray down with rubbish on it for well over an hour. Leg room wasn't great and I'm not that tall. Would never fly with them again.","","","Economy","","2.0","1.0","2.0","1.0","0.0","","","3.0","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","Mike Williams","","2010-01-07","TGD-LGW. Arrived at LGW on nearly full plane. Flight delayed approx 1 hour although we only took off 20 mins late. Only 40 bags arrived at carousel at LGW. Announcement made after 1 hour of standing around. Bags not loaded at TGD. Mad scramble to fill out forms for lost baggage with ServisAir. Have heard of this happening before and now it has happened to me. What a shambles this airline is.","","","","","1.0","","","","","","","","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","A Maric","","2009-10-28","London - Tivat in September 2009. Check in desk opened only 45 minutes before the flight - tickets stated that we had to be there 2 hours in advance. Business class seats comfortable but food served same as Economy Class : dry small roll with the tiniest piece of cheese and ham imaginable low quality orange juice served with it and a small pack of some kind of chocolate biscuit! The crew ate (quite loudly!) behind the small front curtain immediately before they started serving the meal to the passengers. During boarding we noticed that a young family was seated in business class - because it was not fully booked and they knew one of the FAs who upgraded them immediately. Co-pilot also sat in the first row and slept there stretching himself over three empty seats! We were truly stunned. Flight from Tivat was delayed for about 2 hours without any explanation. The security officer at the passport and luggage control was reading local newspaper - one could carry anything through - luckily no incidents. On the way back from Tivat same dreary food was offered which many refused. Early in the flight supply of water in the lavatory (the only one!) was lost completely and when asked about it one of the female crew shrugged without explanation. As a result everyone using the lavatory could not wash their hands. We were very disappointed with the whole experience on this return trip and would not recommend the airline unless there was an enormous emergency!","","","","","2.0","","","","","","","","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Lawrence Cohen","Germany","2015-04-26","NYU to RGN. First told flight would not be direct then 1 hour delay then flight cancelled. They book us on the evening flight with another airline. Story of operational issues with plane seemed less than truthful. Airline needs to improve reliability if they wish to serve and attract international passengers. Airline website lacks any real time flight status. At checking everything done with paper and pen. I noticed a number of passengers whose reservations they could not find. Good idea to print out receipt when you book and have it with you. Staff were helpful as they could be under the circumstances.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Jackie Peek","United Kingdom","2013-06-25","Flew to Tenerife on 11 June having paid for extra legroom. We were in a 3x3x3 configuration and there was not enough room width wise. Man next to me quite large and so uncomfortable journey. On return we flew in an Airbus and had two seats together in row 7. Very comfortable with plenty of leg and hip room. Food was good but there was no entertainment apart from the map showing where we were which I like. As usual the flight attendants were very friendly and efficient.","","","","","8.0","3.0","5.0","5.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Brooks","United Kingdom","2013-06-23","MON348/349 LGW-SFB-LGW on an Airbus A330. The flight itself was largely OK but wasn't particularly great compared to similar priced offerings from other airlines. The cabin was fairly outdated (still had ashtrays near the toilets) IFE was the old screens-down-the-aisle type with not very much on and the cabin crew seemed largely switched off and uninterested (I mean they got the job done so can't fault them over that but didn't exactly seem like they wanted to be there). However the legroom was superb the flight left and arrived largely on time and and food was very good so can't fault them over that. Overall although I can't exactly recommend them over other similar SFB airlines i.e. Thomson and Thomas Cook I would fly with them again if the price was right.","","","","","5.0","3.0","2.0","3.0","1.0","","","3.0","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","Rodney Banovic","","2008-10-05","Frankfurt - Podgorica a couple of times recently. Flights on time. Seats in Fokker 100 are fairly spacious. Cabin interior in good condition considering that Fokker's are fairly old. Flight attendants young and pleasant good knowledge of English uniforms are good too. Served sandwich was nothing special (toast size bread must be day or two old) drinks served throughout the flight. Overall good experience would fly with them again.","","","","","4.0","","","","","","","","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","C Redman","","2008-09-15","LGW-TIV return. Outward check in at LGW opened 10 mins after last published check in time and flight was delayed about one hour half of which we were on the plane with no explanation given. Flight was good and crew pleasant and attentive. Return check in at TIV was prompt and boarding and the flight were good. Crew again pleasant and attentive. Only delay on return was LGW providing steps to disembark! Both flights were Fokker 100 which although a little scruffy were more comfortable with greater legroom than some up to date aircraft we've flown in. Would fly with them again.","","","","","4.0","","","","","","","","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","M Shore","","2008-06-06","TIV-BEG return route. The 35-40 minute flight is quick and easy and landing in TIV can be spectacular. Flight crew seem efficient and reasonably friendly but it scarcely matters when the flight is so quick. Ditto the meal with which I seldom bother opting instead for juice or tea. The airline is upgrading to new Embraer jets which is a welcome event. From Tivat they've also just expanded to service London (LGW) in addition to Paris but the flight times are not hugely convenient. It would be great if they could add more routes from TIV. TGD-FCO flight which leaves mid-day Friday and returns Sunday night is brilliant.","","","","","3.0","","","","","","","","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Ellis","Australia","2013-10-22","PER-KUL-LHR. After reading the reviews on here I was a bit sceptical about flying but was very pleased. The food was excellent the crew were very efficient and pleasant could not fault any of this. The seat comfort was ok once the optimum position was found. The pillow and duvet were fine considering how much cheaper they are than EK or QR it did not lack in quality in comparison with the ticket price.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Jeffrey Richards","Australia","2013-10-22","We travelled from Hong Kong to Adelaide on 21-22/10/2013 and the leg from Hong Kong to Kuala Lumpur on the A380 was easily the best flight in 15 years of travelling on Asian airlines that I have encountered. Seating had plenty of leg room (something missing on the A330-300 from Kuala Lumpur to Adelaide) and the cabin service was unbelievably good. The staff actually looked to be enjoying their job. Will certainly be flying Malaysia Airlines again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Lawrence Cohen","Germany","2015-04-19","RGN to Mandalay. Airfare considerably less than other airline. Flight was on a new airbus. Check-in while chaotic went well. Lots of airport staff. Everything was done manually with paper and counters. Cabin crew well dressed and pleasant. Flight was comfortable and on time.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","B Klug","Germany","2015-03-04","Flight RGN-TVY-MGZ on an old ATR. Plane very worn from the inside and outside. Cabin crew very friendly and efficient. Small snacks and drinks offered on each sector. Recommended.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Bond","United Kingdom","2013-06-21","Return LGW-ACE in June - outbound delayed 2 hours by French ATC strike so not Monarch's fault - return on time. Booked extra legroom which is really essential but with that the service is very good - no hassle and friendly staff - much prefer Monarch to any of the others but the extra legroom is necessary doubt I could cope in the standard seating.","","","","","9.0","3.0","4.0","0.0","2.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Angela Hampton","United Kingdom","2013-06-21","Travelled with Monarch from Dalaman 18 June 2013 to Leeds Bradford Flight number ZB7535 and vice versa 8 June flight ZB7534. Excellent plane very clean and modern. Staff really good. Well informed. Everything we needed. Comfortable. Only negative was too many kids running round as plane half empty was a real nuisance and not relaxing.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","Andrija Maticc","","2007-05-07","TIV-BEG return both flights operated by Fokker 100. Check in and security control at Tivat quick and efficient. Departure to Belgrade was delayed more than three hours. For two hours we were waiting in front of the gate without any explanation. There was no one from Montenegro Airlines to explain delay no airport staff duty free closed no one. After two hours through the loudspeaker we were informed that we will take off when the aircraft arrives from TGD as our plane had technical problems. Finally after we departed selection of soft drinks was served. Aircraft worn out dirty seat belt sign above my seat broken no inflight magazine no emergency situations card pocket in front of my seat. On the other hand legroom great and cabin attendants polite and professional. BEG-TIV leg was operated by the aircraft pretty much in the same condition inflight service the same. On return everything was on time. Departure procedures at BEG and arrival at TIV smooth.","","","","","","","","","","","","","0"
"montenegro-airlines","/airline-reviews/montenegro-airlines","Montenegro Airlines customer review","Slobodan Krunic","","2006-10-26","Montenegro Airlines is a decent airline with possibility for expansion and becoming serious competitor to middle sized airlines in the region such as JAT Airways Croatia Airlines etc. It uses a fleet of modern clean and well-maintained Fokker's F-100 fully fitted with leather seats and decent legroom. I was surprised to find out that business class seats were exactly the same as economy ones. All the crew were nice and young and had a constant smile. They seemed a little bit lazy but were efficient. A nice sandwich with Prosciutto salad and chesse in a fresh mini baguette two drinks and coffe or tea on a 40 minute flight from Tivat to Belgrade and back was a pleasant surprise. Would fly with them again and another reason is their frequent flyer program (Vision) and reasonable prices.","","","","","","","","","","","","","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Tjahyadi","New Zealand","2013-10-22","SIN-KUL-AKL. I don't think they deserve to be classified as s 5 star airlines I traveled with Thai Airways from Singapore to Auckland and their plane was much newer better food and flight attendants were friendlier. I boarded a very old Boeing 737 from Singapore to KUL with connecting flight from KL to Auckland. The aircraft from Singapore to KL was old with many of the seat arm rests torn off. Some staff were not friendly we were served a dried pastry overcooked and almost inedible and the inflight entertainment took a long time to work after take off. A real disappointment.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","3.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","G Becque","United Kingdom","2015-01-19","BKK-RGN all economy flight. Short connection from our late arriving EK flight from DXB was made easier by a meet and greet at the arrival gate to the transit MAI check in. Easy boarding for a 60% full flight changed seat row after takeoff fairly elderly A 319 showing its age light snack and drink on the short 1 hour flight. To our surprise all our luggage made the short transfer and arrived after BHX/DXB/BKK/RGN first on the carousel.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","A Ohara","Hong Kong","2014-02-05","About a 3 hour flight from Guangzhou to Yangon and back. Outbound flight was delayed by more than an hour with no explanation or apology (as I remember). A friend who regularly flies with MAI on that route told me Guangzhou airport delays MAI every time in favour of Chinese airlines. No delay on the return route. Crew's English varied from very poor to very good but were all very friendly. No inflight entertainment but I would fly MAI again largely thanks to the friendly crew and the convenient flight times on that route.","","","Economy","","7.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Cambra","United Kingdom","2013-06-16","Birmingham-Alicante 9/6/2013 return 15/6/2013. Good old Monarch is back! Flights on time clean aircraft and very friendly crew.","","","","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ken Graham","United Kingdom","2013-06-12","Return flight ZB 655 Malaga to Manchester 12/06/2013. Flight delayed owing to French strike approximately 2.5 hours on arrival at Manchester after a good flight waited 1.75 hours for baggage there was no explanation of the delay other passengers of different flights collected their baggage without problems as many as 6 flights arriving after our flight were cleared before we were able to collect our baggage. There was nobody about to who we could discuss the problem which seamed to be a lack of supervision resulting in a 4 hour total delay which cannot all be lay at the feet of Monarch but in the circumstances shows a lack of care for customer service.","","","Economy","","4.0","3.0","2.0","0.0","0.0","","","2.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","T Gilmore","Singapore","2013-04-11","SIN-RGN-SIN. With the JetStar codeshare I actually ended up on a JetStar plane for the outbound leg for less than JetStar was charging - and this cheaper price included a meal drinks including beer and a checked bag! There were MAI FAs alongside the JetStar FAs providing different levels of service and all in all it was an effective and nice flight only about 2/3 full. On the return it was a fully booked flight operated by MAI. Nonetheless service was just as attentive the food was good enough and the plane was clean and well maintained if a little on the old side. Ground staff boarding and baggage in both SIN and RGN were fantastic all flights on time. I only give them a 9 because of lack of IFE though for a 3 hour flight I may be being picky and do remember you are flying into a country that is still under sanctions. I will definitely take them again.","","","Economy","","9.0","","","","","","","4.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","M Swann","Australia","2013-03-27","SIN-RGN-SIN. I found the service really pleasant. The crews are friendly provide decent meals even though it's a short flight.","","","Economy","","7.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Judith Wilson","United Kingdom","2013-06-12","Went to Cyprus 19 May from Leeds Bradford on new aircraft seats did not recline and no inflight entertainment. Was told by staff that Monarch class the 5hr flight short haul. Return journey my seat did recline but my friends didn't work.","","","Economy","","5.0","2.0","4.0","3.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Pierre Rohloff","Australia","2013-10-20","LHR-KUL-BNE. Thankfully only one way. Having flown Singapore Airlines Emirates Kingfisher Air Asia Malaysian Airlines were a real disappoint. Most disappointing was the customer service which was badly lacking. Very strict on luggage limits. Poor food service taking a long time after take off to serve no regular checks on passengers for drinks or food and generally unfriendly. Perhaps the cabin crew were having a bad day but given the choice of competitors we won't be flying this airline again.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Yin Fong Tong","Singapore","2012-11-15","I travelled to Bangkok recently. Disappointed with the service provided on both sectors of the flight. The hostess rushed through the service in an unprofessional manner even though it is a 2 hours flight. On the return sector from Bangkok to Singapore the hostess even overlooked and missed serving us the meal and drink! When I informed the hostess about it they just stared at me and offered no apology for their mistake. The service is not up to standard and FA's are unfriendly and need to improve on the service training!","","","Economy","","","","","","","","","1.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","J Gray","Myanmar","2012-11-03","RGN-SIN-RGN in Economy Class. Very satisfied with the whole experience - clean newish plane with Bulgarian Flight Crew. Cabin crew service was friendly and efficient and the food was pleasant. Both flights left on time and were uneventful.","","","Economy","","8.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Richard Hodges","United Kingdom","2013-06-10","Flew Manchester - Preveza 2 June and return 9 June. Charter Flight (MON 5642 and 5643) but incredibly expensive as not many flights to this airport that serves mainly Parga and Lefkada in Greece. By the time you add on luggage fee sitting together fee meal fee (if wanted) and upgrade to more legroom fee (if wanted) it is prohibitively expensive - thank heavens Olympic are adding two flights from the UK soon so should bring prices down. Relatively clean and tidy A300 with cheerful FA's. Be warned - the 3-3-3 seating plan meant that seats were very narrow. On the plus side the flights were on time despite only a 2 hour check in window at Preveza - a very rural Greek airport! A far cry from a scheduled Monarch flight to Gibraltar a few years ago that was a real delight.","","","Economy","","5.0","1.0","4.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Fuller","United Kingdom","2013-06-09","Gatwick to Sanford 23/05/13. Have flown to Orlando on quite a few occasions with different airlines with nothing to complain about at all. This was our 2nd trip with Monarch booked online with cosmos. By far the cheapest package holiday to Florida on offer giving basically the same deal as their competitors. We did upgrade to premier but still found them to be cheaper than other economy flights. The staff were great they went about their work efficiently and considering they are dealing with around 300 people we would not expect them to walk around with a beaming smile on their faces all the time. Leg room In Premier is plentiful the entertainment is not so good due to the inadequate ear pieces solution - take your own. All in all we would and will fly Monarch again.","","","Premium Economy","","10.0","4.0","4.0","4.0","3.0","","","5.0","1"
"nepal-airlines","/airline-reviews/nepal-airlines","Nepal Airlines customer review","Suman Rajbhandari","Nepal","2015-07-24","Nice and clean aircraft, staff were friendly. There was limited leg room between the seats.","A320-200","FamilyLeisure","Economy","Kathmandu to Bangkok","4.0","2.0","3.0","2.0","2.0","2.0","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Brown","United Kingdom","2013-10-20","IST to KUL in business October 2013. Flight delayed 7 hours due to technical problem on the ageing 777-200. We were bussed to a nearby hotel but hotel and especially food provided was of low quality. Once we did take off the plane was showing its age although I found seat pitch generous and slept ok on the angled lie flat seat. No champagne before take off and no satay which they brag so much about. The older all male crew were efficient but not warm or attentive. IFE pretty poor compared to BA Emirates etc. Amenity bag small but adequate. Their A380 may be better but overall the experience fell a long way short of market leaders.","","","Business Class","","4.0","4.0","2.0","3.0","2.0","","","3.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Paul Rex","United Kingdom","2012-08-12","BKK-RGN and return a few days later. Both flights left on time friendly cabin staff snack and hot drink served on a flight of just over 1 hour.","","","Economy","","8.0","","","","","","","4.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","A Halliwell","New Zealand","2012-04-01","YGN-PNH (via REP). Flight was almost full. Meal service on YGN-REP sector - decent meal and drinks service. No IFE but the Mingalabar magazine was interesting enough. Transit in REP was fine straight through to the international departure hall which has a range of shops and internet access. Second leg much shorter although a drinks run was provided. Lounge access at YGN ($8) is total worth the cost. Flights on time crew friendly.","","","Economy","","8.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Edgington","United Kingdom","2013-06-04","Travelled with my father to Barcelona from Birmingham for the Spanish Grand Prix in May. Birmingham airport was a dream with short queues at security and helpful staff. Used the executive lounge to get away from the crowds and would recommend this for some relaxing time before a flight. Boarding on time and the A321 was clean and tidy as it was the first flight of the day. We were in row 1 as we paid for legroom. On the flight out the crew left a lot to be desired. The purser was sour faced and seemed frustrated with the new crew member shadowing her. Service took an eternity to commence and some confusion when I tried to make it easier on change by giving a note plus coins in order to save their pound coins. Ended up with hands full of coins instead of what could have been a note and 2! Flight was quick and smooth with good info from the captain. Return leg left late with not much info in Barcelona airport as to why. Thankfully the cabin crew on the return were much happier and the service was very smooth. I would use Monarch again but only if extra legroom is available.","","","","","7.0","3.0","3.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Stacey Feron","United Kingdom","2013-06-03","Booked through Monarch and lead to believe this was the company we was flying with but this was not the case when our paperwork was received. Monarch was not the company they passed over to a company called Small Planet Airline. This was not clear when booked and only apparent when the paperwork was received. We have currently been delayed 18 hrs with no news. Our aircraft arrived but the crew were non existent which is apparently why we are waiting still. No news handled terribly.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Myo Kyaw Tun","Myanmar","2012-02-10","RGN-REP-PNH-RGN both on Airbus A320 and price was $250. RGN-REP was comfortable and roomy food was a full service meal for a 1.5 hrs flight! However the leg room was a bit tight and the seats small. REP-PNH was also roomy and comfortable with peanuts and cold drinks for a 35 min flight. PNH-RGN was full but again served a full service meal. The cabin crew spoke great english excellent service with full attention to the passengers. Will definitely fly with them again!","","","Economy","","8.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Graham","United Kingdom","2013-06-02","My partner and I flew from Manchester to Faro for a 3 night break. The flights both outbound and inbound left on time with no hiccups. Although the Monarch Airbus A300 provided ample legroom the seats were very restricting and with me being on the curvier side were very uncomfortable. The arm rests do not move so for the duration of both flights I felt rather like a sardine! Come on Monarch just one more thing to get right for your budget short haul flights!","","","Economy","","3.0","1.0","3.0","3.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Peter Low","United Kingdom","2013-06-02","Flew to Faro from Gatwick on first day of school half-term. Had booked extra leg-room seats but the type of plane was changed at the last minute and these were not available. Had pre-booked 6 seats together but we were arbitrarily split up on the new plane. On arrival at the gate the staff decided that no hand luggage with wheels (previously accepted at check-in without comment) could be put on the aircraft and chaos reigned as passengers tried to take out what they needed on the plane and find somewhere else to put it and then queue up again to check them in. We got on the plane at 6am for a scheduled 6.10am departure and then sat on the tarmac until the plane finally took off at 8.25am. Plane was full of children and babies so the delay was not appreciated. No reason given for this delay. The usual platitude announcements were made but even direct questions put to the chief steward showed that he had no idea of the reason for the delay or when we would depart. From ground crew on the plane it would appear to have been due to the incredibly long time it took the engineer to complete his paperwork. None of this should have been necessary but it appears that the change of plane completely blindsided the Monarch Airlines staff who did not foresee and pre-empt the problems that arose as a result.","","","","","4.0","3.0","3.0","2.0","0.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","H Singh","Australia","2013-10-15","KUL-MEL 6 Oct MH 129. Been travelling Malaysia Airlines regularly over 20 years now have noticed their inflight catering and staff attitude (some of them) is getting worse and rather appalling. They need to start treating all Economy passengers much better. Recent flights got served a snack from / to Australia flights. Dried pastry overcooked and almost inedible lucky to get a second drink if you needed one. Very disappointing. They could take a tip from Air Asia Staff.","","","Economy","","6.0","3.0","2.0","1.0","4.0","","","3.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Lee Hao Fong","Malaysia","2013-10-15","BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile friendly and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","A Krummacher","Sri Lanka","2012-01-28","BKK-RGN on A319 leased together with crew from Air Mediteranee. Spotlessly clean plane but the leg space is just horrible so cramped (tall passengers will really suffer)! Luckily it is only a 1 hour flight. Service great and food ok. Plane left on time so overall nothing to complain about.","","","Economy","","5.0","","","","","","","4.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","R Blumm","United States","2011-03-09","I have flown Myanmar Airways several times in the last couple years. I have found the service to be fine on the ground and in the air. The flight which originates in Singapore and flies through Bangkok to Yangon is exceedingly tight and uncomfortable. However flights originating in Yangon are comfortable and roomy. In general prices are lower than for Thai and Bangkok Air making it a good deal.","","","Economy","","7.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Griffiths","United Kingdom","2013-05-28","London Gatwick (LGW) - Freidrichshafen (FDH) - LGW. Inaugural flight to Friedrichshafen for the Winter Season was reasonably priced. Arrive at Gatwick at 4am we were greeted by several Monarch Employees who welcomed us to the check-in desk and gave us our boarding cards itineraries and Monarch goodie bags. Boarding was fairly quick and the crew showed us our seats. Aircraft was 757 which was starting to show its age surprised how comfortable and quiet the flight was only downside was leg room was fairly cramped and tight. Half way though the flight the crew began cabin services with good reasonably priced food and beverages. Flight crew very informative. Upon arrival at Freidrichshafen greeted by Airport managers. Return flight back to Gatwick that same evening was just as good with both crews being excellent in all areas.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","G Hickman","United Kingdom","2013-05-27","Flew to Madeira in March from my local airport of Birmingham. I cannot fault Birmingham airport check-in smooth security tight and thorough and always sociable and quirky staff. Will always use Birmingham as a getaway.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Tshin","Canada","2013-10-15","KCH-KUL-HKG-YVR. MH2597 (KCH-KUL) overnight in KL then MH072 (KUL-HKG) before transferring to CX 838 (HKG-YVR). The planes used on both MH sectors were pretty new with a 737-800 and A380-800 used on the first and second sector respectively. Both flights left on time and the flights were smooth with no problems encountered. The 737-800 interiors were brand new and comfortable enough for a 90 minute flight. Cabin crew were efficient and friendly. The A380 interiors were showing a bit of wear and tear some of the carpets in the high-traffic areas near the washrooms were a bit worn out. Cabin crew on this flight were also efficient and worked well as a team. A relatively short flight (just under 4 hours) so didn't bother with the entertainment system. Seating on both flights were comfortable enough and the food was hot and tasty but nothing special. Would be nice if they brought pineapple juice back like they used to have about 15 years ago. The orange and apple juice options are getting a bit boring.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","5.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","A MacMillan","Thailand","2009-11-15","Yangon to Bangkok . Although the flight left two hours late we were kept well informed in the departure lounge at Yangon International Airport. The plane was a Druk Air A319 with Bhutanese flight crew and Myanmar cabin crew. The plane was spotlessly clean and the service and meal provided both excellent.","","","Economy","","8.0","","","","","","","4.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","A Makki","","2008-11-16","Bangkok to Yangon return. Departing journey was OK plane interior was quite shabby and needed a refit. The food could have been better. FAs were good at their job very friendly. The return flight was better the interior was better with Air Bagan logos they served a continental breakfast which was very good. There was no problem with weight excess baggage was waived.","","","","","6.0","","","","","","","","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","G Gordon","United Kingdom","2013-05-19","Thank goodness we paid for 2 extra legroom seats at££24.99 each Larnaca to Gatwick 4hrs 45mins duration. Plane an old A300 seemed to have extra seats fitted we slid into the narrow 15-16 inches gap between the immovable armrests the seat back was too low to provide any head restraint. We were in row 2 a 3 seater by the window luckily 3rd seat remained vacant. Unable to spread feet more than hip width sitting in aisle seat I was knocked about by anyone and trolleys using the narrow aisle as well as having my feet trodden on. Thinking of the economy normal seats I strolled to the back of the plane and horrified to see not only narrow seats but no leg room either with peoples knees against the seats in front of them the seats to narrow tight to allow to swivel legs into the aisle therefore trapped in a cocoon for 4 3/4 hours. Flying out we had an A330 this had superb seating we had paid for extra legroom but it wasn't necessary as all the seating was of a high standard wonder why they changed the return flight to an A300. I am booked to fly Monarch again to Larnaca next month I wonder what adventure Monarch will provide us with next time.","","","","","","1.0","3.0","2.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Foster","United Kingdom","2013-05-14","We paid for extra leg room seats on our last 2 holiday flights with Monarch and never received them. Thomson took over our last flight from Monarch last week and they were selling extra leg room seats at the check-in desk but those of us who had paid for the seats months in advance couldn't have them. 2 weeks before our holiday we received numerous emails from Monarch changing our seating plan and splitting my husband and myself up even though we had paid yet again to be sat together. The funniest is that the seats next to both of us where they had split us up WERE empty. I will never fly with Monarch again and I fly about 6 times a year and mostly to Cyprus.","","","Economy","","","3.0","4.0","3.0","1.0","","","3.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Robert Rajan","","2006-10-21","I have flown Myanmar Airways four times and the service is friendly personable and pleasant - but the aircraft are shabby and the Business Lounge really sucks. The receptionist doesn't seem to really bother with the premium class passengers she is supposed to attend to.","","","","","","","","","","","","","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Florian Eberth","","2003-12-15","Bangkok to Yangon in November this year and was pleasantly surprised - not really by the condition of the aircraft (B737 ex Turkish Pegasus Charter jet) inside (narrow seats in Economy old outdated seats in Business Class) but by the fact that we were only 6 passengers on this aircraft and the service by the several flight attendants was really friendly and efficient. Food not really good in comparison to Thai Airways but well you cannot have everything.","","","","","","","","","","","","","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Gillian Waring","United Kingdom","2013-05-12","Leeds/Bradford to Palma 4th May returning 11th May. On flight out to Palma I was unwell and could not have received better attention from the cabin crew. Extra legroom paid for on journey out - loads of room. Not offered for return journey but even so there was sufficient legroom. Both trips were on A320 and plane was clean and looked almost new. Both flights left and arrived on time. I would definitely fly with Monarch again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Vaughan","United Kingdom","2013-05-12","MAN-Malaga 5th May return 10th May. Flew out on a wet leased 747 from Spanish airline as Monarchs own plane was in for maintenance. Quite a novel experience for a 2 half hour flight! Crew all spoke very good English and plane seemed fairly new compared some other Monarch planes. Got free hot drinks biscuits and bottle of water. Return journey was on Monarch 321 which was quite good leg space and plenty of drinks snacks and duty free runs from a pleasant crew with captain giving information out. Both flights were on time and staff at both airports were very accommodating. Would definitely fly with them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Adree Farhan bin Adam","Malaysia","2013-10-13","9/10/2013. BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile friendly and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Anda","Australia","2013-10-13","MEL-KUL in business. Disappointing flight with very little attention from crew who had the annoying habit of talking to you with their heads turned away. It meant that they had to begrudgingly repeat what they'd said much to the frustration of all. How they won worlds best cabin crew is inconceivable. Angled lie flat seat comfort ok. Drinks haphazard. Pillows a joke - so thin you'd get more support using the blanket. Meals surprising - a feta cheese pie and orange juice for dinner! More in keeping with a budget carrier.","","","Business Class","","6.0","2.0","2.0","2.0","1.0","","","4.0","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Tim Stanley","","2002-11-20","As a regular flyer to Yangon airport I can't understand the 3 star rating for the business lounge facilities. If any food is available that day it is of very poor quality - and should you require a drink there's only a very limited selection of non alcoholic beverages. There are no separate business lounge toilet facilities - and the hostess is usually far too busy talking on the phone to be bothered with any form of customer care.","","","","","","","","","","","","","0"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","B Whitehead","","2002-11-05","Flew Myanmar Airways to Yangon from Bangkok. Many people in economy so I upgraded - cost was 31 dollars US. A one hour flight - excellent hot meal very good service - even got my own bus from gate to plane. Beats any US carrier.","","","","","","","","","","","","","0"
"nextjet","/airline-reviews/nextjet","NextJet customer review","E Birman","United Kingdom","2013-04-11","ARN-VBY-ARN sold/marketed under Gotlandsflyg but operated by Nextjet which claims to be Sweden's largest regional airline. The Visby flights were operated by a Saab 340 and load was about 30-40% in the offseason. Rather exorbitant prices if booked through the website (as much as $150-$200 OW) cheaper if booked through Gotlandsflyg and cheapest if booked at the airport on a stand-by price. On-board service is nonexistent no drinks everything for sale. Magazines of both Nextjet and Gotlandsflyg in the seatback pockets BOB in both listed as card-only but flight attendant only takes cash and offerings are completely different (though good quality and cheap.) Late on the outbound early on the inbound with poor service this ""airline"" left a lot to be desired.","","","Economy","","3.0","1.0","2.0","4.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N Darby","United Kingdom","2013-05-05","This was the worst flight I have ever had to endure. I was aboard a very old Monarch Airbus A300. The seat pitch is given as 28-29"" the width 17.5"". I had the heaviest guy on the plane sitting in front of me thus reducing the pitch even further. I could only sit diagonally and only then as my wife was next to me. After a 4 hour flight from Tenerife South to GTW was I glad to get off that plane! I originally booked a seat with plenty of leg room but the plane was changed. The flight time was also postponed meaning we had to overnight in a hotel as we were too late to catch the last train. Do not fly with them.","","","Economy","","1.0","1.0","3.0","0.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Saunderson","United Kingdom","2013-05-04","We travelled to Birmingham to Malaga return on an A321. The check in was easy and flight left on time for both trips plane was clean and seats and legroom no less comfortable than on any other short flight I have taken. The flight attendants were pleasant and helpful and although we had not ordered food it looked appetising when others were eating it.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"myanmar-airways","/airline-reviews/myanmar-airways","Myanmar Airways customer review","Thu Yain","","2002-10-14","Flew Myanmar Airways for around 3 to 4 times a year. Well a small regional airlines but I would say its services are rather great! The best thing I love about is its exterior designs of the plane. Really colorful and nice. Economy services are okay. But need to improve on the inflight entertainment. There are just books newspapers etc. to read only. Food not too bad except for the flights flying out of KLIA. I wonder why. Cabin staffs are a wonderful bunch of people. For business class I wonder what are the differences between it and the economy class. Just that you get more leg room space and the seats are wider. Above all the airlines is rather great really having the Burmese touch above in the air.","","","","","","","","","","","","","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Roger Giles","United Kingdom","2013-05-04","Baggage= Just to confirm what Monarch's Website can't seem to say properly and is a bug bare to complaints with customer services. When you purchase hold baggage it entitles you to 20 kg case in hold. This then shows up on the itinerary over the top of your 10 kg cabin baggage. It then becomes confusing and cost me £2.00 in a call to ask for clarification 3rd May 2013. Email question/answering were running 3 days behind. Not good. So even though it does not say I am entitled to take with me 30 kg overall. 20 kg=hold 10 kg=cabin","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ros Brown","United Kingdom","2013-04-23","Travelled with Monarch to Tobago. Both flights were enjoyable with decent food and good service from pleasant cabin crew. The aircraft was not full so we had three seats between two. Even check in was easy. The flight was an hour late on arrival in Tobago but the return flight was early. I would definitely fly Monarch to the Caribbean again.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Harris","Australia","2013-10-10","AMS-KUL-MEL. A pleasant flight operated by a B777 on the AMS-KUL sector (MH17). The flight attendants in business class were impressive: well-organised and very responsive. Plenty of room between the seats. On the other hand the KUL-MEL sector (MH129) was operated by an A330 with the seats being smaller and the pitch noticeably tighter. Very prompt service of the sandwich refreshment shortly after take off much appreciated by those (probably the majority) who had transferred from in-bound flights and who were anxious to relax. Service of the main meal before arriving in MEL was significantly slower!","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","M Kralik","Malaysia","2013-10-10","KUL-HKG-KUL in economy. A squeaky-clean A380. Boarding orderly departures on time; arrivals ahead of schedule. Good newspaper selection. Comfortable seats. Food much nicer than on B737s that MAS flies regionally. Crew very pleasant attentive chatty generous with drinks fluent in English/Malay/Mandarin. Haagen-Dazs ice cream was served. Overall a great flight.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Bryan","United Kingdom","2013-04-01","Flight from LGW to Funchal on 13/3/13. Though supposedly a direct flight they decided to go via Faro to drop off some crew members. Hour and a half delay for approach into Funchal meant weather had closed in and we had to divert to Tenerife. Sat on the ground at Tenerife for an hour and then took off again for Funchal where we eventually landed 8 hrs after take off from LGW. Was only offered 1 complimentary drink after 7.5 hrs but no food! We were not allowed off the plane at either non scheduled en-route stop 8 hrs in their seats is purgatory. Not an impressive performance for a ""scheduled flight"".","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Webster","United Kingdom","2013-04-01","Flew from Goa to Manchester. I am 5'10'' and with my back right against the seat back my knees were touching the back of the seat in front. It was 11.5 hours of torture including 1.5 hours on the ground at Larnaca airport for a refuel. No drinks were provided except a cup of tea with the 'meal'. Passengers who had paid extra for 'premium' seats at the front were shocked to find they had the same seats as us in cattle class but with a little extra legroom. The captain did apologise for this saying that they had to use a plane that was not normally used for long haul. Never again although to be fair the cabin crew were pretty good and made the best of a bad job.","","","Economy","","","1.0","3.0","2.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Dayalan Ashok","India","2013-10-10","Below average airline for the price they charge. The much cheaper Air Asia was better in service. Some seats wouldn't push back absolutely no in-flight entertainment (in KUL-HYD sector) and average food. Had a bad experience with the staff not wanting to check-in a hand baggage at the gate a request that most airlines would accommodate.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Riley","United Kingdom","2013-03-27","Manchester to Hurghada 15/3/13. 90 min delay. Return 22/3/13 diverted to Rome as aircraft could not cope with the (easterly) tail wind without re-fuelling. More likely to have a crew change for operational needs. Very unsympathetic crew as the misery of the travellers was not a consideration for the cabin staff. No offer of complimentary beverages when re-boarding at Rome. No flight info relayed via Manchester Arrivals site. 2 other departures from Hurghada Thomas Cook and Thomson departed at the same time to Manchester and landed without any undue delay despite the wind and the sleet.","","","Economy","","","2.0","1.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Gregoriou","Cyprus","2013-03-26","My son had a 2pm flight from Leeds airport to Cyprus on Sunday 24th March. He was in the airport from 12pm until 10pm - they finally cancelled the flight after having people sat there with no food or refreshment. After they decided to cancel the flight due to bad weather no Monarch rep was there so no one had any idea of what to do. All they offered on their website was a refund. What good is a refund if you book a flight 3 months ago for £150 and now to get another flight with any airline you need £600! No offer to help you find another flight - very disappointed.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ken Jones","United Kingdom","2013-03-26","Booked flight from Manchester to Sharm El Sheihk. Flight times were good 10 out and 22.20 return. This booking for September 2013 was made before Christmas and fully paid up. Now I'm told flight times have changed they have been put back 3 hours 55 minutes meaning the flight lands in Manchester at 02.20. I then have to get out of the airport make way to my car then drive over 100 miles. Guess I'll be home somewhere between 05.00 and 06.00. If I had known this at time of booking I would not have booked the flight. There is no way out of this mess as Monarch have kept the time delay down to less than 5 hours. Last time with this airline.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ioannou Christos","United Kingdom","2013-03-25","A320 Grenoble-London. The most cramped conditions I have ever travelled in. Even for a short flight a totally unacceptable seat pitch with no room whatsoever to move. The seat itself was hard and unforgiving with no neck support. Unlike other 'charter' airlines who have been improving their on-board seating Monarch clearly have no interest at all in their customer's comfort. Avoid this airline at all costs.","","","Economy","","","1.0","3.0","1.0","0.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C He","Australia","2013-10-09","Heathrow-Kuala Lumpur-Sydney. After boarding at Heathrow the entire A380 stayed on the tarmac for 4 hours due to a failure to lodge the flight authorisation form with Heathrow. This delay means that after a 13hr flight to KL we missed our connecting to Sydney. No one on the plane was able to assist passengers that needed connecting flight and upon arrival at KL no one helped with the transfer counter either. Ground staff were incredibly rude unhelpful and tried to refuse us food vouchers. They simply handed us a computer printout and told us to go to Cathy Pacific counter for a boarding pass. Turns out they stuck us on a flight from KL to Hong Kong then to Sydney. That flight was full and we were sent back to line up again with Malaysia Airlines. This happened twice more and it was 4 hours standing at the transfer counter before we were put on a flight to Singapore then Sydney. When we arrived in Sydney 12 hours later than the original flight our checked in bags were missing. Turns out our bags were still in KL. No apology.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"niki","/airline-reviews/niki","NIKI customer review","M Okada","Thailand","2014-08-28","I flew from Olbia (Sardinia) to Vienna. It was a little delayed from departure but we enjoyed their service. The cabin crew was attentive and friendly. They had sandwiches both vegetarian (containing egg) and non-vegetarian.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Martin Lindop","United Kingdom","2013-03-21","Flew Birmingham to Alicante return on Airbus 321s. Flights were on time. Leg room limited but tolerable on flights lasting about 2.5 hours. Generous hand luggage allowance of 10Kg but this caused a problem with boarding on the return journey as the overhead bins were full to overflowing and passengers struggled to find space to store their luggage. Even booking relatively early I would not class the fares as 'budget' for the length of flight.","","","Economy","","7.0","2.0","3.0","0.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Gardner","United Kingdom","2013-03-20","On 16 March 2013 I flew from Sharm-el-Sheikh to Manchester in an Airbus 321 which had insufficient fuel capacity to fly against headwinds and had to divert to Venice to refuel where (apparently coincidentally) there was a relief crew to take over the aircraft which solved the crew-duty problem. Several other Monarch cabin staff who needed a lift home also boarded here. We were told after push-back that the flight was unexpectedly diverting to Venice to refuel. And yet there was a relief crew waiting? I suspect that Monarch was less than honest with us. I believe that the diversion was pre-planned because the range of the A321 in headwinds is insufficient for this flight. Monarch is clearly a budget airline emphasised by the shabby interior of our A321. I am not able to recommend flying with this airline.","","","","","1.0","1.0","3.0","3.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Cutts","United Kingdom","2013-10-07","SIN-KUL-BKK-KUL-SIN. All 4 flights on fairly new 737-800's I pre booked seats 5F and 5A on all flights checked in at SIN very late only 40 min before departure but the great staff and the ever efficient Changi Airport made this a non issue. SIN-KUL flight only around 50 min with a snack served I used the Malaysian lounge in KL and it is very comfortable the food served was of good standard too. Flight to BKK around 2hrs with a meal served arrived on time. Return check in quick used the Thai lounge in satellite E which is fine once again flight to KUL lasted just over 2 hours a choice of meals which were good quality; back in KUL had around 1 hour before connecting back to SIN a great trip enjoyed the service on new aircraft look forward to using MH again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"niki","/airline-reviews/niki","NIKI customer review","M Knowlden","United Kingdom","2014-06-18","VIE-KEF on an A320. Slightly late getting away from VIE landed 20 mins late. Online check in good. Boarding well managed. Seat horrific. Exceptionally uncomfortable for a 4 hour 15 minute flight. Parked at a remote gate and took 45 minutes to arrange a bus to collect us they even managed to bring the next set of passengers returning to VIE to the aircraft before off-loading us. A total mess. Despite the huge delay we waited for 15 minutes for the luggage. Appreciate that it was the fault of KEF ground handling but it's the airline's choice which company they use. Lack of comfort and ground handling failure will probably mean that I avoid Niki next time.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Peter Maidment","United Kingdom","2013-03-14","Aircraft was an Airbus A321. Outbound to Lanzarote on Thursday 28 Feb in Seats 20 A&B returned to Luton Thurs 7 Mar seats 14 A&B. The seat pitch out and back was so bad I could not fully lower my tray also it was impossible to adopt the brace position for emergency landing if so required. For a 4 hour flight it would be very desirable to have inflight entertainment refitted?","","","Economy","","","2.0","4.0","3.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Hodgson","United Kingdom","2013-03-13","Birmingham to Fuertventura. Plane left on time 8.15am and arrived on time. Birmingham airport is well organised and checking in was simple and quick. The planes are short on leg room and not the most comfortable for a 4 hour flight. The service on board was efficient and the cabin staff were friendly. The problem was at the destination. We had booked for transfers to our hotel and we had to wait over 2 hours for the bus. We contacted the Cosmos Rep and also the people in the airport who were organising the transfers. They smiled and said it will be here in a minute. It would have been cheaper and quicker to have caught the local public service bus.","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Teoh","Australia","2013-10-07","SYD-KUL-LHR in Business class. SYD-KUL on new A330-300. Very friendly check-in with fast-track through immigration and security. Used Qantas First Lounge as a OneWorld Emerald member which was just fantastic. Priority boarding provided and was in an organised fashion. No alcoholic beverages for pre-departure drinks. Flight departed on time. Seat was comfortable in the sitting and recline positions but are angled flat. This was not a problem as it was a day flight. IFE was AVOD but a little limited on latest releases. On-board catering was disappointing on this flight. Cabin crew friendly courteous and helpful. Flight arrived early into KUL. Lounge in KUL was reasonably good but the catering was disappointing. Shower facilities are getting tired but they did the job. KUL- LHR on A380. No priority screening or boarding for this flight. Again no alcoholic beverages prior to departure. Flight departed a little early. Seat was very comfortable in the sitting position and turns into a flat-bed which was also very comfortable and allowed me to get almost 7 hours sleep on the 12.5 hour flight. The kink in the leg- rest part of the seat which was previously a bit of a problem appears to have been fixed and straightened. The lavatories on these planes a very spacious. IFE much better on this flight with a lot more latest releases. Catering overall was also disappointing on this flight except for the excellent satay. The cabin crew on this flight were fantastic and it made the whole experience a pleasure. We arrived a little early. This was not my final destination but priority baggage was quickly delivered. A solid business class product overall but catering needs to improve. Excellent value for money.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Oliver Brock","Germany","2014-05-25","Economy flight from VIE to HAM on a NIKI A321 (booked with Air Berlin). Flight was 30 minutes late due to aircraft change so we saw crew hastily changing. Crew was nice and there was a good sandwich a free soft drink or coffee for that 1 hour flight. The seat distance was the worst I have seen! Being 189cm I could only find one position to sit and still felt cramped. So if you are over 180 cm (6ft) height avoid.","","","Economy","","3.0","1.0","2.0","4.0","2.0","","","2.0","0"
"niki","/airline-reviews/niki","NIKI customer review","K Goll","Austria","2014-02-17","Barcelona - Vienna Feb 2014. Clean plane captain and crew fully alert and friendly / helpful and in a good mood free papers free soft drinks and sandwich. Plane on time on departure and arrival. Only negative point: Swissport counter crew at Barcelona that does ground service for many airlines. Partly incompetent uninterested laid back and no sense of urgency. Left baggage for almost 20 minutes standing on weighing scale - later admitted they had ""forgotten"" it. Then affixed a priority sticker. Other problems encountered not responsibility of Air Niki but of Barcelona airport layout and management / airport staff.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D McNeice","United Kingdom","2013-03-12","Flew from Luton to Rome. Monarch was a poor experience even by the acceptable standards by a budget airline. From the moment we checked in and the lady behind the desk didn't even give us a baggage ticket and had to be asked to give us one the experience was poor. After passing through airport security at Luton which took an eternity (not Monarch's fault) we arrived at the gate. the plane was cramped and had a distinct lack of leg room the least I've had on any flight. The seats were an uncomfortable plastic! The staff were disinterested in helping and they never seemed to smile! All in all a very poor experience.","","","Economy","","1.0","1.0","2.0","0.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","David Clark","United Kingdom","2013-03-12","Had the worst flights of my life with Monarch to and from Sharm El Sheikh. Appalled at lack of space - proverbial cattle class being the best description. I am 6 ft and found 5 hrs of cramped flying a nightmare - goodness knows how anyone bigger than me would cope. Return journey was made even worse by 2 hour delay at Sharm hence landing Gatwick 01h10 and then having to endure 2 hour wait for baggage. Monarch use Swissport baggage services and on this evidence they are substandard - baggage hall was like something out of the 3rd world and an embarrassment to the UK. Never again!","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","C Tay","Australia","2013-10-07","Flew Business from London to Perth and thought the overall experience was good. The seats were better than I expected after reading this forum and the service staff on my flight were all polite and helpful. Food was excellent. The only main negative point was that the inflight entertainment was rubbish compared to what you get on other airlines. A real disappointment especially when flying long haul.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sharda Ugra","India","2013-10-07","Melbourne to Delhi on Oct 1 and while MEL-KUL leg was okay - even though we were woken up a few hours before arrival into KL and offered a breakfast of rice and prawn (the option was frittata had run out). The second KUL- DEL was the worst flight I have been on. We were sitting in a 737 which had only 2 toilets for the 120+ passengers flight felt like a domestic short haul flight but ended up being a torturous long haul. I understand that there was a delay due to unforeseen circumstances. The crew were far too young and far too involved in their own chatter at the back of the plane people had to go up to ask for water and biscuits. Flight was bumpy so the seatbelt light was on and no tea or coffee could be served. I asked for Sprite and it had run out. When the seatbelt sign went off we had to ring the call bell to ask for tea and coffee. It was a very unpleasant experience - and one that has me convinced that something has gone downhill in this supposedly five star airline it was the first time I had flown Malaysia and there won't be a second. I had tried to web check in exactly 48 hours before on my return and found most seats blocked.","","","Economy","","4.0","2.0","1.0","2.0","2.0","","","3.0","0"
"niki","/airline-reviews/niki","NIKI customer review","Jan Senekovia","Slovenia","2013-08-21","7th July 2013 (GRZ-SSH) and 21th July 2013 (SSH-HRG-GRZ) with Airbus A320 OE-LEX. Everything was fantastic! Cabin was clean and food it very tasty. The chief flight attendant was the same on all two flights and she was really very friendly and other members of the crew were very kind. I flew to Egypt with many different airlines but NIKI was the best they had the best food most friendly crew and they have new aircraft's.","","","Economy","","10.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Kristoffer Michelsen","Denmark","2013-05-31","CPH-VIE-CPH 16th May outbound. 2 year old ERJ190 clean and comfortable seats. 3/4 full. Free drinks and sandwich. Chicken or cheese to choose. The little sandwich was okay for this 1h 35mins flight. 19th may inbound. Clean newer A320. Comfortable seats. Same service as the outbound flight. OK sandwich. All in all I had a very good trip with them.","","","Economy","","10.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Geoffrey Carver","United Kingdom","2013-03-08","Monarch's Birmingham to Funchal service was the latest to add to the recent misery of my 50 year flying experience. 40 minutes late departing - no explanation or apology ""are we really late"" said an attendant when we enquired. The return flight was also delayed by 3 days. The aircraft legroom (A321) was a good feature although the cabin was noisy. The food indifferent.","","","Economy","","2.0","4.0","2.0","1.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Arundel","United Kingdom","2013-03-06","Travelled from London Gatwick to Grenoble on Sat 23rd February 2013. Original schedule was 12.50 and amended to 13.25. On arrival 4 hours before takeoff to book in we were confronted by long queues and advised technical issue with plane would result in flight being split over 2 planes. 7 hours delay and Pilot stated minor fault which was taking a long time to repair and the plane had to complete 2 other routes before taking us. On return to Grenoble on 2nd March smaller plane supplied with approximately 100 passengers deprived of flight due to overbooked! Additional plane supplied with overall only 20 minute delay over original schedule. Same letter supplied regarding technical issue as the week before. Best guess is 3 flights were under booked so squeezed into 2 flights with large delays. Avoid this airline at all cost.","","","Economy","","","1.0","3.0","3.0","1.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Hopkins","Malaysia","2013-10-07","KUL-ADL MEL-KUL Business class. MAS Adelaide check-in for return trip failed to provide the fast-track immigration pass needed in Melbourne and was rudely ejected from fast-track queue despite showing business class boarding pass. Queued over 30mins in slow lane. Seats when fully reclined are very uncomfortable. On return flight only one particularly rude FA insisted that small bag in foot well be stowed for takeoff and landing. Never seen this before. MAS impossible to get hold of by phone despite promised callback service.","","","Business Class","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"niki","/airline-reviews/niki","NIKI customer review","M Wallner","Austria","2013-05-26","DUS-VIE. Very friendly and motivated staff. Best standard service of the German speaking airlines.","","","Economy","","10.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","T Sommer","Austria","2013-05-22","VIE - HAM. No leg room at all crew and food was alright but wouldn't recommend this airline.","","","Economy","","2.0","","","","","","","1.0","0"
"niki","/airline-reviews/niki","NIKI customer review","J Arnold","Germany","2013-03-12","HAM to VIE and return. Booked as an Air Berlin flight it was operated both ways without any information by Niki. Absolutely no leg-space in economy class. Horrible. You couldn't even read the airline-magazine. Can't recommend this airline!","","","Economy","","2.0","","","","","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Kemp","United Kingdom","2013-03-05","Flight ZB0627 - Lanzarote-Manchester - 12/2/2013. This is the worst flight I have ever been on can cope with a 2 hour delay but to be informed that there was not enough fuel to return to Manchester due to winds is a worrying prospect. All in all it turned out most unsatisfactory luckily I had pre booked meals but other passengers were no so lucky as food quickly ran out. Also because of security checks at Gatwick any duty free liquid purchases were taken even purchases made on the flight. All in all not very good at all.","","","Economy","","","2.0","2.0","2.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Alty","United Kingdom","2013-02-25","Gatwick to Lanzarote. Flights pretty much on time. Extra legroom seats paid for both ways so was comfortable on the way out. Aircraft switch on the way back meant no extra leg room which in reality meant no legroom at all. And no apology or refund either. Ran out of all hot food stewardess says that's because they want to get you pay for it in advance so they don't waste any and maximise their profits. Upon seeing the slop that was served to those who had pre-paid for food was glad to go hungry. Not a cheap flight either at nearly £500 per person. Looking forward to BA starting this route and maybe forcing Monarch to up their game.","","","","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"niki","/airline-reviews/niki","NIKI customer review","Sandor Mezo","Hungary","2013-03-04","VIE-FRA-VIE. Everything went smoothly only remark is that the chief flight attendant's English was not understandable.","","","Economy","","8.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","C Mayr","Austria","2012-05-27","VIE-TLV. Flight to Tel Aviv only half full return 3/4 full so lot of space to stretch out. Airbus A320 both ways cabin and lavatories very clean. Both flights on time FA's very friendly and kind. They served a snack on both ways which wasn't very tasty but offered water and soft drinks multiple times. Not much information from the cockpit. What bothered me most was the bad flight time to and from TLV. I would definitely use NIKI again as they are a very nice airline but only if flight time is ok.","","","Economy","","8.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Donna Morgan","Sweden","2012-01-02","CPH-Vienna return over the Christmas holiday. The plane and cabin was simple but comfortable. Flight attendants were cheerful and polite and information from the cockpit was good. They gave us a complimentary sandwich and drink which many of the major European Airlines do not do anymore. We were able to check one bag for free. All of this for 110 Euros per person.","","","Economy","","8.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Marton Thomka","Hungary","2015-07-17","Bangkok Don Muang-Ubon Ratchathani round trip. No delays, no cancels. The price included 15kg free checked baggage and free snacks. The seats not too comfortable, than on most low-cost airlines but no problem for a 55 minutes long route.","Boeing 737-800","FamilyLeisure","Economy","DMK to UBP","8.0","2.0","3.0","3.0","","3.0","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S A Forbes","Norway","2013-02-25","Return flight London Gatwick - Tobago flight on time both ways. Price was cheap and so was the 'service'. In-flight meals - 2 served something that was supposed to be breakfast and one that was intended to resemble dinner was more a joke than anything else no complimentary drinks except a cup of tea or coffee after the 'meal' not even water! All drinks had to be purchased. Overhead video screens as inflight entertainment but you had to purchase headset for £2.50 in order to get any sound. The screens were hard to see from our location. A330 that was used had a seat arrangement of 3-3-3 as opposed to the ""standard"" 2-4-2 on these planes making seats and aisles extremely narrow. By far the worst plane I have taken and sitting in a narrow space partially sideways for 9 hours is not a experience I want to repeat. In Tobago we were rushed into the plane by the crew. Be aware also that allowed hand luggage is a joke with a limit of 5 kg (11 lbs). I was carrying a bag with a laptop + charger and a couple of other items which lead to a slight overweight. The bag was weighed in by staff at Gatwick and was grumpily told to remove some items from the bag to be allowed to carry it on the plane. No constructive solution or suggestion offered. Will not recommend a long flight with Monarch to anyone and unless I have absolutely no other choice I'll stay far away from them in the future.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M McVeigh","United Kingdom","2013-02-20","Two reasons given for a 7 hrs delay. Captain claimed headwinds forced a landing in Gatwick vs Manchester while stewardesses claimed EU flying directives forced an early termination. We took our luggage off the belt at 00.20am and left stranded in Manchester. Needed to book a hotel and Re-book train next day back to Scarborough. Still no official letter or explanation for delay as promised. We lost all our duty free liquids as we had to disembark and re board through a fresh security check. No food for x12hrs and all that was offered was a glass of water. Very shoddy treatment. ZB627 Lanzarote to Manchester flight on 12 Feb 2013.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"niki","/airline-reviews/niki","NIKI customer review","S Bertaux","France","2011-12-06","I flew back from Wien to Paris. On the way from Paris I was quite satisfied with the service. Unfortunately on the return we ended up with 4.5 hrs delay and the way Niki treated us was awful. They first announced 30 mins delay but every 30 mins they added another 30 mins. Staff were unable to answer any questions. We were parked into a small waiting room before they finally let us out because delay was too long. They finally asked us to pay for food and drinks and that we would be paid back - which to now has not happened yet. Finally we arrived in Paris 0hr 30 - no more trains we had to take a taxi. Overall it costs me and my girlfriend an additional 100€ to arrive tired in Paris.","","","Economy","","","","","","","","","1.0","0"
"niki","/airline-reviews/niki","NIKI customer review","S Muransky","Slovakia","2011-12-02","VIE-ZHR-VIE and VIE-CPH-VIE. Onboard experience is great seats are comfortable and crew are extremely friendly. As catering they serve home-made bread with ham or cottage cheese. Simple but extremely tasty. Soft drinks are free of charge but I noticed they charge for alcohol. Some airport benefits for elite members of top bonus could be handled better.","","","Economy","","9.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Andreas Himmel","Austria","2011-10-27","VIE-CDG return. In and outbound flight were on time and the planes clean. The onboard entertainment system worked and showed two TV episodes. Service was nice a snack and two rounds of drinks.","","","Economy","","10.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Demetrio Salvatore","Greece","2015-06-11","Phuket to Bangkok Don Mueng. Aircraft old and not so clean. A snack and water is offered with no option to choose between coffee, coke or a juice. 15 kgs free, no delay, staff as always professional and price little more expensive than Lion Air and cheaper than Air Asia. Impossible manage your booking (via web site) if book from an agency but is possible to check in 24 hours before departure. If book from an agency will cost you 200 bahts extra but they have the possibility to choose the seat for you right away. ","","Solo Leisure","Economy","Phuket to Bangkok","6.0","3.0","3.0","4.0","1.0","","","3.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Damrongphatr Nuti","Thailand","2015-05-12","BKK-CNX return. Found them to be adequate and efficient low cost airlines. Fleet of 737-800 range from so old to brand new all with passable seat pitch. Snack served on board are edible but their asset is great hospitality rendered from staff who were very helpful from first step of check in. Punctuality is fine too.","","","Economy","","8.0","3.0","3.0","3.0","3.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Wilson","United Kingdom","2013-02-19","Gatwick - Grenoble on an Airbus A330 was a very pleasant experience no doubt assisted by the fact that we upgraded to extra leg room seats for a very modest £15. Unfortunately Monarch switched the aircraft for the inbound journey to one of their ageing Airbus A300's and the experience was much less enjoyable. They squeeze 9 seats across (the aircraft is only designed for 8) and somehow cram in approx 350 passengers no doubt aided by the non existent leg room. The seats also only support you up to around the upper back so you cant rest your head at all. Unless you're relatively small or thin you're in for a very uncomfortable flight. There was also an extremely annoying shrill noise which whined constantly both on the ground and in the air. The Cabin crew seemed resigned to the fact that they have their work cut out trying to placate passengers' grievances on these aircraft. It's high time Monarch retired these A300's and replaced them with something newer and more comfortable.","","","Economy","","3.0","1.0","3.0","3.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ian Atkinson","United Kingdom","2013-02-14","2hr delay flying to Lanzarote from Manchester due to snow. Can live with that but on return we had a 3 hour delay at Arrecife supposedly due to a mobile being left on the plane in Manchester. When we boarded we were told we'd have to land at Gatwick due to low fuel - strong headwind apparently reducing A321's range. So a further 2.5 hours inside Gatwick before a relief crew - yes the originals had done their shift! Got us to Manchester 11 hours after schedule. In all that time what did they offer us - 1 cup of water - disgraceful.","","","Economy","","","1.0","1.0","1.0","1.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Lobo","Australia","2013-10-02","Flew First Class KL to LHR on the A380. Aircraft was new and only 8 seats in First Class so felt like a rock star. Seat was fantastic and huge TV screen. IFE was fantastic. Flight attendants great - very friendly and attentive but not overly familiar. Food and beverage was business class standard - limited choices of wines (FAs couldn't really explain about the wines other than red or white) food choices were not what I would have expected from first class. Overall first class cabin with business class service.","","","First Class","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Lobo","Australia","2013-10-02","Flew business class from Sydney to KL. Aircraft was new and very clean check in was smooth FAs were friendly and attentive and well above average. Meals were good though not great wine selection OK. IFE was great.","","","Business Class","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Oldrich Janecek","Austria","2011-08-03","VIE-ZRH-VIE. No problems with check-in baggage and no delays. On-board service was okay - there was even a hot snack on the return evening flight. They call themselves 'low-cost' but the service is in my opinion better than many 'traditional flyers'.","","","Economy","","10.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Samuel Muransky","Slovakia","2011-05-19","VIE-CPH on Embraer for 45 EUR (baggage was free of charge). People tend to call this airline low-cost but even though it indeed has great prices it offers great quality of service using modern aircrafts and comfortable seats. Attentive and friendly cabin crew provided great food (it was morning flight we received bread with ham or cheese - which was handmade and much better than hot breakfasts at other airlines; plus you can pay for extended breakfast) and two drink services (on 90 mins long flight!) soft drinks are free of charge. As always we were offered newspapers and magazines and what surprised me was that we received a pillow (which is everything but standard on European flights even in business class).","","","Economy","","10.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","T Price","Thailand","2015-02-12","Fly and drive deal from DMK-KOP and then minibus to Mukdahan. Flight on time small snack served new 737 and legroom fine. I'm 6'1. Picked up straight away at Nakhon Phanom and taken directly to our hotel. 15K luggage each for free unlike AirAsia. Nok Air far superior.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Lionel Cockayne","United Kingdom","2013-02-14","Flight ZB626/ZB 627 Manchester - Lanzarote return 26/01/2013 - 12/02/2013. Outward flight 2 hours delayed. Return flight 6 hours delayed. Unscheduled stop at Gatwick for extra fuel and change of crew due to the original crew being out of hours. All passengers were forced to leave the plane while these activities took place and were told they must take all their hand luggage including purchases from the plane. Having then been escorted around the Gatwick Terminal for at least half a mile we then had to pass through another full security check and were forced to abandon all liquids including the duty free bottles we had just purchased. I have experienced many Monarch Flights over the years but there has been a marked reduction in the quality and experience. I have been delayed on all 6 of my last 6 flights with some of the most bizarre excuses given. I always have to book extra leg room as I am 6' 5"" and cannot get into a standard seat. This is discrimination of tall people when adjacent seats are frequently occupied by small children who have only paid the standard rate!","","","","","","3.0","2.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S J Kennedy","United Kingdom","2013-02-12","Just returned from Sharm El Sheikh Feb 7th. Outward journey from Birmingham 31st Jan 9am which included an emergency landing in Athens at 12pm due to a smashed windscreen which was dealt with brilliantly by the pilot and cabin crew unfortunately everything went downhill from there. No communication from any Monarch staff at all we just followed one another round like sheep. Eventually put up in airport hotel and given a very sub standard meal and forced to pay extortionate prices for drinks in the bar. A message appeared on the television screen in our room telling us to be back at the airport for 9.30pm to continue our journey to Sharm forced to change boarding gate twice and finally took off again at 2am 25 hours journey in total. Given a complimentary cup of coffee on the final part of the journey. I have flown with Monarch before but would seriously have to consider another journey with them.","","","Economy","","1.0","2.0","4.0","1.0","0.0","","","2.0","0"
"niki","/airline-reviews/niki","NIKI customer review","Samuel Muransky","Slovakia","2011-05-18","VIE-DUS-VIE. Efficient check-in very attentive cabin crew modern aircraft complimentary sandwiches soft drinks and free checked baggage. Very nice experience if you wish to have smooth and comfortable flight book with Niki - much better than some non-lowcost airlines. All for very low price - even without promotion.","","","Economy","","10.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","H Khan","United States","2011-04-12","Outstanding value for money. One way flight FCO-VIE. Served beverages and snacks equivalent to a full meal. Very courteous crews. On time departure and arrival. It was a family trip with my wife and my daughter they felt the same way. Newspaper and magazines offered. It was late flight so I did not find one in English.","","","Economy","","10.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Richard Mackellar","Thailand","2015-01-26","Bangkok to Chiang Mai return. 747-800 both legs. Comfortable enough seats and flight was spot on time. First time I have flown on Nok and I thought it was very good value for money. The only minor points to mention were the bus to and from the plane at when departing from and arriving at Don Muaeng yet so many airbridges were available. So this is a mystery to me. Also the cabin staff making announcements (and pilots too!) need to remember to speak their English announcements slower much of their announcements were incomprehensible because they try to speak too fast and mis-pronounce many words yet some ""lower ranking staff"" onboard spoke excellent English surely it is best to have the most competent English speaker make the announcements.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Philip Rubenstein","Canada","2015-01-05","HKT-DMK 29 Dec B737-800. I used to be a big fan of Nok but in the past year have been disappointed. Check-in at HKT was the usual disorganized mess without appropriate lines. Agents were not polite which is unusual for Thailand. Gate boarding was the usual chaos and crowding without enforcement of the carry on rules. Flight left on time and landed on time perhaps because this was an off peak hour flight. Landing into DMK was not reassuring with unusual landing bounce and hard braking. (weather conditions excellent). The obligatory crowded bus ride to the terminal was not fun. Although I was on a full fare ticket I was grateful I did not have the preferred seats because the screaming children were seated right behind the preferred seat section. Not very thoughtful of the airline to place small kids in that zone. People pay for preferred seats to avoid the noise. I don't know why Nok provides a ""snack"" consisting of a hotdog roll and plastic cup of water. Most people seem to toss it and it is wasteful. Announcements from the flight deck were inaudible and in fractured English so it was a wasted effort. Seat comfort was fine and leg room was as good as any mainliner. My experience with Nok is that the travel experience is superior to Air Asia it's main competitor on the route and much better than Thai Smile. Nok offers a much better fare most days. Baggage delivery at DMK took approx. 30 minutes which never used to happen as the bags would often be unloading within 10-15 minutes. For a short commuter flight Nok is fine. However the quality of service seems to have fallen off over the past year and management needs to get out and provide some coaching/encouragement to its personnel.","","","Economy","","6.0","3.0","2.0","1.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Ralph","United Kingdom","2013-02-12","Recently flew Gatwick - Sharm return on Monarch ZB scheduled service on an Airbus A321. From the moment we checked in at Gatwick to the time we arrived back a week later I have to be honest we received great service! All check-in staff and cabin crew were very friendly and helpful. We paid extra to have Meals on board as well as extra legroom - this was definitely worth every penny. The food was delivered fresh and piping hot and the extra legroom was very welcome for a comfortable 5hr + flight. We departed 15 mins late on our outward journey and 45 mins late on the return journey. The pilots expressed their apologies for both delays and kept us well informed throughout the flights. Both aircrafts used for my trip were very clean and tidy. The only gripe I had with my Monarch experience was the seat padding was rather hard on your bottom!","","","","","8.0","3.0","5.0","5.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Fairclough","France","2013-02-12","Manchester to Barcelona. The A321 is perfectly acceptable for a 2hr flight such as this. I paid for one of the 34"" legroom seats at the front which were quite comfy but the pitch in the cheap seats behind looked very cramped. Certainly a trip to the Red Sea in one of them would be purgatory. Food and drink was reasonably priced and flight on time. Only real complaint was the speed of baggage retrieval at BCN though to be fair this seems to be snail-paced whichever airline you use.","","","","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Adrian Lambourne","Australia","2013-10-01","My wife and I flew Business Class Perth to Kuala Lumpur A330 then A380 to London 2nd July 2013 then back to Perth by the reverse route 28th September 2013. 10 out of 10 to MAS because all 4 flights were excellent. We were so well looked after by the very friendly and efficient cabin crew who could not have done more to make our journey as pleasant as possible. As a retired Airline Captain I have travelled the world for many years and I can thoroughly recommend MAS.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Casey Foo","Malaysia","2013-10-01","Flew KUL-MEL on their new A330. Nice and modern cabin. Good selection of inflight entertainment except for the annoying ads at the start of every movie/show. However the cabin crew were appalling! They seemed uninterested and made their passengers felt like they are a burden.","","","Economy","","7.0","4.0","1.0","3.0","4.0","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","D Hodson","France","2011-03-15","Nice to Vienna. Return flight cost less than 100 euros including luggage. Was expecting budget airline but pleasantly surprised when drinks and newspapers were offered free of charge. Was even more surprised when a snack was included. Service was courteous and efficient. Embraer E175 was new and airy compared to similar aircraft. Regular updates from the cockpit. All in all a class act and not sure how they make any profit.","","","Economy","","9.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Luiz v Atzingen","Brazil","2011-03-03","VIE OTP with E190. Very good service onboard. Crew very nice and seemed to be very satisfied with their work - a good atmosphere on board. Coffee drinks and very good sandwiches served free.","","","Economy","","10.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","J Rose","Australia","2014-12-31","UBP-DMK on B737. If you like Ryan Air you'll love Nok Air. they've simply taken old Ryan Air planes put on a little smile and you have a new low cost carrier. 16 of their 18 planes are old Ryanair planes with absolutely no leg room all beat up and tired and this was one of them. The equivalent of putting lipstick on a pig and it just doesn't work. This airline is thoroughly second or third class.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","J Rose","Australia","2014-12-22","DMK-UBP in economy. I travel frequently between Bangkok and Ubon and have used all three carriers on the route. Have found Nok to have the most frequent service however ran into a serious problem with their mobile website functionality which wouldn't allow me to pre-purchase additional luggage before the flight during online check-in. This limitation then 'forced' me to purchase the additional baggage at airport which was priced ten times higher than the online rate (I paid 1200 baht vs 150 baht online). Absolutely no sympathy from surly unfriendly Nok staff the 'all smiles' airline. They told me I should've known and bought the baggage at ticket purchase. This is preposterous as I bought the ticket two months prior and had no idea how much luggage I would have. I don't mind paying a premium but absolutely resent the idea of being extorted into paying a premium due to their own website lack of functionality. Given the frequency of my travel on Nok I would've expected them to be more reasonable and understanding but there is a complete lack of commercial sensibility with the employees basically suggesting that I'm a fool. I am a fool for choosing Nok and would recommend Air Asia or Thai Air on the route unless you like to be taken advantage of humiliated and extorted by draconian policies extortion pricing and rude employees. Their employees all explained this away as Nok being a 'low cost carrier' which is a spurious explanation as the high cost of baggage makes them a 'high price / low service' carrier and other 'low cost carriers' such as AirAsia and Jetstar allow you to buy additional baggage online during check in Nok Air does not.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Eastwood","United Kingdom","2013-02-07","BHX-GCTS 26/1/2013. Flight on time pa system from flight deck very poor (much crackling and background noise) returned 4/2/2013 same plane all on time. PA system this time was excellent the captain gave abundant information and was very clear.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","H Kocel","United Kingdom","2013-02-07","End of October 2012 Gatwick to Sharm return a week later. Paid an extra £120 to cover extra legroom for both my wife and myself within the area called premium economy (what a joke!). My legs could not stretch forward enough so was getting cramp seat width was pathetic with old defunct radio controls digging into my thigh. Not enough room even to sit slightly sideways to give respite to constant pain from seat pressure on thighs spent most of both flights sitting on seat arm - not great for the extra paid! Air con was rubbish these are tired old aircraft and Monarch should be ashamed of offering extra legroom seats at a premium price that left me in agony.","","","","","2.0","1.0","4.0","3.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Anna Richardson","United Kingdom","2013-02-07","I flew to Goa in premium economy with Monarch I would recommend to pay for the upgrade as it really made our flight that much more comfortable. The meals are of a good quality and you get a choice of main and a free bar. Seats were comfy and leg room was ample the entertainment wasn't quite as good as I thought it would have been. The staff couldn't do enough for you I am a nervous flyer and they were great with me.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"nordavia","/airline-reviews/nordavia","Nordavia customer review","Y Kiselev","Norway","2010-10-03","Arkhangelsk(ARH) to Tromsoe(TOS) with a stop in Murmansk(MMK). Fast and easy check-in and boarding. Decently comfortable and rapid security check. Aircraft (Antonov 24) has seen better days but was OK for a short flight. Cabin crew polite and professional. Got served drinks on the first leg to Murmansk then snacks (selection of meats with bread and piclkes) on the way from Murmansk to Tromsoe. Departure and arrival according to the timetable. Luggage arrived OK. Overall experience - fine apart from the high price.","","","Economy","","7.0","","","","","","","1.0","1"
"niki","/airline-reviews/niki","NIKI customer review","G Duarte","Austria","2011-01-20","VIE-FRA on A320. The service on board Niki (staff free magazines newspapers catering) was excellent and better than the service offered by legacy carriers I am used to in Europe.","","","Economy","","9.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","G Cannarsi","Italy","2010-12-30","Rome FCO-Vienna return flight. Outstanding quality a low-cost flight with top level service. Clean and well-kept aircraft crew nice as are free beverages and snacks served during the flight. Newspapers and magazines also for free. I used the online check-in options and got to choose my seats with no charge. Terrific value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Steffen Frey","Germany","2010-12-14","FRA - VIE return A320. Niki offers exceptional value for money. The fare was comparable to most low-cost airlines but unlike these Niki fares include all services that are considered to be ""frills"" nowadays. For example newspapers magazines sandwiches and several rounds of drinks are offered free of charge. Free baggage allowance of 20kgs. The cabins were clean and smiling FAs took care of their passengers.","","","Economy","","8.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Mark Wilkins","United Kingdom","2014-11-20","As per my previous reviews booked 2 flights Bangkok to Buriram in October. First flight cancelled with minimal notice - was emailed 8 hours in advance but did not see and arrived Don Meaung with option to go via Ubon or get money back at later date and make own way there. Chose Ubon option with a handful of other passengers but Nok did the bear minimum of point to point transfer so people were being dropped off in Buriram airport with no public transport and 35km from town 3.5 hours later than due. We ended up taking another passenger to town in our car as a courtesy to him not the airline as he would have been stranded. Return flight learned lesson and checked email evening before. Flight brought forward 2 hours with no explanation. No contact on issues other than email so if not had checked would have missed flight. Catching a flight on Thai Air Asia (on time) from Don Meaung to Chiang Mai later that evening all 7 Nok Air flights departing i noticed had various delays from 20 minutes to 65 minutes. Next time I'll choose Nokchanair bus instead for the journey it may look a lot longer timewise but often in reality now isn't.","","","Economy","","2.0","4.0","3.0","2.0","1.0","","","3.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","S Shivdasani","Thailand","2014-11-20","Flew Chiang Mai-Bangkok (Don Muang). A pleasant experience which is usually the case with NokAir. Smooth check-in smooth walk to aircraft smooth flight smooth staff. Catnapped for the hour-long flight. People have been writing adverse comments re transfers to Suvarnabhumi and vice versa. I have done this innumerable times and found it comfortable and hassle-free and have never been stuck in traffic in Bangkok.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Davies","United Kingdom","2013-02-05","Like the review from T Moss - 14 Jan we also used this flight from Hurghada to Manchester on 1st Feb with Monarch using an A321 a plane with the least capability for the distance needed or fuel capacity if headwinds are encountered - why is this allowed to happen. On the outward flight we were seated in cattle class at the back with legroom fit for a dwarf like Mr Moss the cabin crew came round with hot drinks etc without being informed there was a hot meal being provided later luckily we had a hot drink/snack because I could not fold my tray down because of the lack of room. Coming home we booked seats at the front with extra legroom. On arrival at Hurghada airport we were all given a letter telling us we were being diverted to Rome as the plane would encounter very strong headwinds and was incapable of holding enough fuel to get us back to the UK. Had a good flight up to Rome just over 4 hrs with a nice meal on a tray that we were able to fold down with comfort - paying £40 a couple for the extra legroom. Then informed by the captain that once we landed in Rome there was a standby crew that had been flown from Gatwick waiting for us - Monarch must have known well in advance this was going to happen. Less than 30 mins later we all got back on - the new captain then informed us we would have to get off again because there had been a mess up with the amount of fuel. Eventually got home at 3am.","","","Economy","","","1.0","3.0","4.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Patrick Downes","United Kingdom","2013-02-04","Our flight was due to take off from Sharm el Sheik at 17.25 on 31st January 2013. After 4 hours at the airport we were taken to a hotel that had no access for my wheelchair. They said the delay was due to a cracked windscreen on the plane coming from Birmingham and had made an emergency landing at Athens. The flight took of 24 hours and 50 minutes late we were then told we had to land at Athens for refuelling due to prevailing winds. The air hostess told us their was no food on board as the plane had been on the tarmac at Sharm el Sheik for 24 hours. In an 8 hour flight we were given one cup of tea and one small bottle of water. Landed at Birmingham at midnight. Come on Monarch if the plane was there why did it take nearly 25 hours to start the flight home. The total delay was 27.5 hours. I noticed another review from 22nd January also had a 24 hour delay from Sharm el Sheik.","","","","","","4.0","5.0","1.0","1.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Rathi Puneet","India","2013-09-30","Travelled from Bangalore to Singapore and Singapore to Delhi last week (both ways stopped at KL). I must say that quality has gone down very much compared to 2008-9. The staff is not at all caring. The food was very oily. The staff is more concerned about finishing their tasks and are not really concerned about customer. Empathy is totally missing.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","3.0","0"
"niki","/airline-reviews/niki","NIKI customer review","Andreas Himmel","Austria","2010-07-27","MXP-VIE with new E190 - even full the plane feels spacious. Good Flyniki service (coffee/drinks & sandwich for free). Plane on time cabin crew was friendly.","","","Economy","","9.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Daniel Gruber","Austria","2010-07-26","VIE-MUC-VIE on new Embraer E190 seated in row 2 and row 1. Boarding smooth although a docking pier would be preferable in VIE. Cabin seats clean and looked new. The legroom was above average and comfortable for the 40 mins flight. Snacks (two very good ""Demel"" sandwiches) and drinks (soft-drinks coffee water) were served. On the way back to VIE MUC airport was closed due to thunderstorms and the flight was delayed over 1.5hrs. In the meantime cabin crew offered hot Frankfurter sausages. You get free (mainly Austrian) newspapers and magazines after boarding. Flight attendants were friendly and helpful although they have a lot to do during this just 40-minutes short flight.","","","Economy","","10.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","D Peri","Serbia","2010-03-03","BEG-VIE-BEG on new E190. Very good service on a 55 min route. Free luggage up to 20 kg new planes friendly but rather busy crew choice of sandwiches and 2 rounds of soft drinks free of charge! Legroom was ok  leather seats.Most fully fledged carriers on short haul would be left ashamed by level of service offered by Niki.","","","Economy","","9.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","R Woodhead","Thailand","2014-11-12","Bangkok Don Muang to Udon Thani return 30 Oct 2 Nov. iPhone app didn't work so had to use phone booking which was OK. Check in easy but 30 minute delay outward and 20 minute delay return - various excuses given. Nice clean planes and pleasant service. All in all a very good service but would use Suvarnabhumi next time.","","","Economy","","8.0","4.0","4.0","2.0","1.0","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Sandesh Kshatriya","Thailand","2014-06-08","DD7217 31 May B737-800 (Winglets and leased from Air Berlin) Surat Thani (URT) - Bangkok (DMK). Check-in a breeze staff however have to get on with the world and make an attempt to learn the English language. Boarding was by the Step Ladder organised people seated from the forward to mid zone were showed to the forward door and people seated mid zone to the back were shown to the rear door. Immediately on takeoff there was a medical emergency and the crew acted in a prompt and efficient manner announced for a doctor on board and had things under control. after the emergency was settled the crew even made notes as sequence of events so s not to forget while reporting I guess. Snack served to all pax was a large Sweet Cookie and water. Cannot ask for anything more for the price they charge.","","","Economy","","10.0","3.0","5.0","3.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Carver","United Kingdom","2013-02-04","Booked a return flights to Funchal in December/January to co-ordinate with our 4 week hire dates of an apartment. We booked 6 months in advance and chose Monarch because they were the only airline that flew on a Friday. 3 months later we received an e-mail informing us of a change to the flight time of our return flight. This flight was not changed by hours but 3 days! Offered a refund or an alternative flight on the preceding or following Monday. As there were no other flights from Funchal to Birmingham on a Friday we had no option than to accept a different flight with Monarch that being the cheapest option. Outgoing flight was nearly an hour late with no explanation or apology. On asking the cabin crew I was told ""we're not late are we?"" Leg room was good but service poor. Return flight actually left early and landed early. Leg room good again but service poor. We booked a meal which was average. Tea and coffee were served before you had a chance to even open the cutlery package. We asked for ours to be served later but they retired for their rest time and never returned. They did however oblige when we asked after they eventually returned to sell drinks. Information from the pilot on both flights was poor and could hardly be heard above the noise of the aircraft which seemed particularly bad.","","","Economy","","4.0","4.0","1.0","2.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B D Hatton","United Kingdom","2013-01-31","I returned from Barbados after a Saga cruise using Monarch Charter flight back to Gatwick. This was the worst flight I have experienced. Only one check in for 400 people at Barbados plane left one hour late and all boarded at once up one set of steps. Evening meal serves at 10.30pm and no second cups of tea or coffee available. Very cramped seating and aisles so narrow you had to walk sideways. Sudden diversion for emergency landing at Santiago Spain to get medical assistance for sick passenger. 'Breakfast' served after resumed flight i.e. orange juice sticky bun and one Nutrigrain bar with no tea or coffee due to 'no hot water on board'. Unbelievable! I have had excellent short haul flights with Monarch but will never fly on a charter by them again!","","","Economy","","","2.0","4.0","1.0","1.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Tim O'Connor","Australia","2013-09-26","Flew SYD to MLE via KL. SYD-KL was in A330-300 then 737-800 to Male. Airbus had very comfy seats good food and service and very good individual inflight entertainment. 737 had typically uncomfortable seats fairly good food but had a few small flat screens for all to watch. Terrible movie featured. Downloaded some movies on the IPhone for the return trip so I didn't have to endure that again. Price was good though. Had a 15 hour layover in KL the way there and 2.5hrs the way back. Was really happy with the 15 hours visit to KL and had a fantastic time shopping and sightseeing there. Got a beautiful hotel room for $100 US which gave us two 2-hour sleeps to refresh us. Service good on all legs. Very hard to sleep through the night in Economy seats. Would happily fly MAS again but would likely prioritise AirAsia as you can get a Flatbed in Premium class for the same fare as Economy in MAS and most other full-service airlines.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Mark Niall","Australia","2013-09-26","BNE-KUL-LHR on 18/9/2013. BNE to KUL on an A320. KUL to LHR on A380. Flights were on time or earlier. Crew on both flights were excellent. We have flown this route frequently with MAS and have found their service and comfort good. Food was excellent on both flights. Lounge at KUL is getting a bit tired in the area of the showers but does the job.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","Samuel Muransky","Slovakia","2009-12-21","VIE-INN-VIE on A320/319. Both flights on tim with baggage allowance friendly staff good sandwiches (two per flight) non alcoholic drink selection free of charge comfortable seats and great legroom. Everything I want from airline for as low as 83 EUR.","","","Economy","","10.0","","","","","","","4.0","1"
"niki","/airline-reviews/niki","NIKI customer review","M Flatscher","Austria","2009-10-06","SZG-HER-SZG. Crew polite and friendly. One little downrating because the audio system did not work. NIKI is one of the rare airlines who serve one free snack and drink on charter flights and provide newspapers free as well. Additional drinks or food has to be paid for.","","","Economy","","8.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","James Choochot","United Kingdom","2014-04-22","Perfectly acceptable service great prices snacks in-flight included with option to buy other items. Easy online booking system. No inflight entertainment but unnecessary for a short flight. Nok outclasses Air Asia for example. DMK to Chiang Rai. Don Muaung is a great airport to access and negotiate.","","","Economy","","8.0","5.0","5.0","3.0","1.0","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Kshatriya Sandesh","Thailand","2014-03-14","DD7507 23 Feb HKT-DMK B737-800 (Leased from Ryanair). HKT airport only 2 check-in counters for this flight (1 not operational) girl sitting on the inoperative counter busy applying make-up. Poor girl on the working counter struggling hard to complete check-in for all the 150 odd pax. Again inflight crew great but again Inflight safety demonstration only in THAI. Legroom is very poor the guy in front reclined what he could his seat was straight in my knees. Great for a short hop of 1 hour or so but never for a longer flight.","","","Economy","","9.0","3.0","5.0","2.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Stevens","United Kingdom","2013-01-30","LGW to ACE 29th Dec returned 12th Jan. Generally good service in extra legroom seats. The meals are now excellent and good value. Monarch will have to do something about all the carry on suitcases. I would suggest that they travel for £10 in the hold or £15 in the cabin. If the economy passengers do not like the legroom provided then they should buy extra legroom seats and if the demand increases then no doubt Monarch will increase the number. The bag drop works well at Gatwick and even worked at Lanzarote this time Overall a good service at this busy time of year.","","","","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","F Langton","United Kingdom","2013-01-29","My husband and I flew to Tenerife. We have noticed over the years that the legroom has got less and less but decided to give it another go. What a mistake! The legroom even for me (5 ft 2) was completely unworkable and for my husband at 5 ft 11 was ridiculous. The person in front reclined their seat and my husband had to ask them to put it back up as it meant the dinner tray actually dug into his stomach. I couldn't move my legs during the flight to exercise them. On the return journey we paid over £50 for extra legroom seats which was money well spent although we shouldn't have had to pay this legroom should be of a reasonable amount in every seat. We will never fly Monarch again even for short haul unless it is an absolute emergency.","","","Economy","","5.0","1.0","4.0","3.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Leigh-Ewers","Australia","2013-09-26","Flew Adelaide to London and back again in Aug/Sep 2013 business class. The A330 from Adelaide to KL has to be the most uncomfortable seating experience I have ever had and as far as converting into a bed and getting any sleep that is quite impossible. The A380 KL to London is comfortable but Malaysia Airlines has chosen the most basic of fit outs and this shows (I flew Emirates recently on the A380 in business class so can make a direct comparison). As always staff polite and helpful and food good but the planes let the airline down badly. Will not be using them again.","","","Business Class","","4.0","1.0","5.0","5.0","3.0","","","1.0","0"
"niki","/airline-reviews/niki","NIKI customer review","Stefan Mueller","Australia","2009-08-29","VIE-FRA quick online check in. Tidy cabin very friendly FAs who were busy but still had time for a short chat with the passengers. Free news papers and magazines. Free soft drinks and coffee plus a fresh sandwich. Even some gifts for children were handed by FAs. This combined with a fair price is all what a regular passenger needs. Small minuses - hard seats medium leg room and transfer by bus instead of airlink. Still much better than any other budget airline.","","","Economy","","9.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Kshatriya Sandesh","Thailand","2014-03-14","DD7502 21 Feb DMK-HKT (B738 leased from Ryanair). Ground staff level of English is so poor that I had to draw a window to explain I wanted a window seat. Cabin crew very warm and delightful bunch of girls. Safety demonstration only in THAI (not English) considering more than 70% of the flight were foreigners. Snack served was a cold micro mini sized stuffed bun and 1 cup of water good enough for a Low cost airline. They should play some soft spa type instrumental music considering Thailand is so rich in it's music and culture.","","","Economy","","10.0","3.0","4.0","2.0","1.0","","","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","D Moore","United Kingdom","2014-01-17","Flew Bangkok-Chiang Rai-Bangkok last month. Cheap and cheerful sums it up. Website easy to use. Even got a free drink and cake inflight. Don Muang not busy so quick check in and no queues at security. Why pay much more to fly with Thai unless of course you are connecting at Suvarnabhumi in which case TG would make sense as the transfer from BKK to DMK can be tricky and time consuming.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Roger Lyon","United Kingdom","2013-01-28","MCR to Sharm El Sheik on 19 Jan returning 26. Very cramped with poor legroom although not as bad as I had feared. Staff kept busy selling the usual assortment of rubbish at inflated prices. Took sandwich on board which was a good idea. Return flight delayed for half an hour due to snow in MCR but no real complaints. Overall it was bearable though five and a half hours in a sardine can tests the endurance!","","","Economy","","5.0","2.0","3.0","0.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M J Kemp","United Kingdom","2013-01-23","We had return flights to Kittila Finland. On the outward journey we one broken toilet from the outset causing queues all down the aisle of the plane. They have the smallest seating and legroom of any airline that we have travelled with. On the returning flight we sadly managed to leave a Kindle on the aircraft. After phoning the airline we duly informed that this was not a problem for the airline but an airport issue. 1 week later and nothing has been handed in.","","","Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D William","Australia","2013-09-24","SYD-KUL-LHR return. Malaysia aren't that bad - they are just not as good as the competition. The A380 leg between KL and Heathrow is ok if not as good as rivals but the Business class seats on offer between KL and Australia are extremely poor. The Service is friendly and efficient but every flight I have taken with them has ether had problems with lavatories broken seats (other passengers) or problems of one sort or another. Also on a two hour delay with connecting flights to London there was no info provided about if the connecting flight was being held or not. Now that Qantas had upgraded it's offerings Malaysian is definitely the poor cousin if flying between Australia and Europe.","","","Business Class","","3.0","2.0","5.0","3.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","G Marsh","United Kingdom","2013-09-24","LHR-PEN via KUL and return. A380 is a super quiet plane. Sat on upper deck at the rear of the plane. On the way out the crew were excellent. On return not quite as outstanding. The food and beverages were ok although lacking on return trip. Seat fairly comfortable. Brilliant to be able to watch the take off and landing from camera positioned on tail of the aircraft. Over all quite comfortable with adequate leg room. I would fly MAS again. It was nice to see the mood lighting enjoyed by Business class passengers gradually getting brighter but in economy they whacked up the bright white lighting which was not very pleasant. I can't understand why this feature is not available throughout the cabins especially on such a new aircraft.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Mark Wilkins","United Kingdom","2014-01-13","3 flights over Christmas/New Year between Bangkok and Buriram all had problems. Nok Air have increased their frequency to daily on this route but as a result have over stretched themselves if any issues occur. Flight 1 - originally booked for 23/12 emailed 3 days before to say flight was cancelled due to weather forecast but managed to get rebooked on to next day flight instead. However flight was full and found last row of seats in saab plane has reduced legroom so not happy. 2/1 - Buriram to Bangkok. Flight due to take off at 3.30 took off 5pm. No information provided about delay to any passengers from Nok air staff about delay or when incoming aircraft likely to arrive - dependant on information on internet instead. Buriram - Bangkok 5/1 worst of the 3. No information about issues until arrive at airport. Told flight cancelled - after much arguing between all passengers and staff offered alternative of flight to Ubon and then minibus back to Buriram with cost of ticket refunded. Originally scheduled to arrive 3.10 arrived Buriram at 11pm instead. Very disappointed with Nok Air this trip not only with issues but with lack of honesty about cause and information on delays being provided in an accurate manner. The issues have arisen due to one of the leased aircraft developing a major fault causing numerous cancellations and knock-on delays but would like to have been told this. Being a big supporter of Nok Air previously I am disappointed by this. Hope they get back to previous standard in future as this is the only flight option to Buriram.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","4.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","P Rubenstein","Canada","2014-01-08","Bangkok to Nahkon Si Thammarat RT. Nok is a wonderful LCC that has justifiably built up a loyal customer base. As a Nok Club member I receive an extra 5k allowance which is one of the airline's best deals. Yes the seat pitch is tight but is no worse than many western legacy airlines. The plane was clean and sufficiently staffed by FAs There is no inflight entertainment and no shared map. Nok provides a small snack and a pre-packaged cup of water. It's a nice gesture but many people decline the snack as it is usually a pastry with some sort of processed sausage or luncheon type meat. Baggage service was good. My only concern was that the safety instructions were exclusively in Thai and the English spoken was incomprehensible. Appreciably Nok is a Thai airline but it does carry non Thai pax The airline could easily record a proper English safety announcement and just play it as is the case with other airlines that service multi language clients. I consider Nok to be the best LCC in Thailand and its pricing is transparent.","","","Economy","","10.0","3.0","3.0","3.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Longden","United Kingdom","2013-01-22","Took a flight from Sharm to London last April. Arrived at airport to find the aircraft delayed by 24 hours. Utter confusion and moved to substandard accommodation (our family of five given a double room designed for two people!). Monarch continue to stall on compensation for the severe delays. Would never use them again.","","","Economy","","","3.0","2.0","1.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Lightfoot","United Kingdom","2013-01-22","Birmingham to Minorca for 2 weeks from Sep 26 to Oct 10 2012. When we got onboard we found it quite claustrophobic possibly due to the very high seat backs and the very tight legroom. Outward flight was uneventful pilots gave good information to the passengers. On the return flight we found that Mahon Airport was chaotic and my wife and I were not given seats together notwithstanding the fact that there was an empty seat next to my wife. When a request was made to one of the cabin crew my request to change seats was denied although later in the flight someone else moved to that seat. The member of cabin staff asked if I had had a pleasant flight and apologised when I told her why I had not. We will certainly choose our holidays in future taking care that the carrier is not Monarch.","","","Economy","","1.0","1.0","3.0","0.0","0.0","","","0.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","K Ong","Malaysia","2013-09-24","KUL-HKG A380 - Overall flight was satisfactory for this regional sector although might loose out in the long hauls. Positives - food from KUL was of good quality and cabin crew were very friendly. Drawbacks - sleeping position is not 100% flat and most would only be able to sleep on their backs without moving about the table is way too small for its class and the serving tray during meals can barely fit the dishes on it the handset for the inflight entertainment system is a little hard to use and the screens in this cabin are non-touch.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Hagenberg Sven","Hong Kong","2013-09-22","LHR-KUL-HKG in Business Class. Two wonderful flights with great customer service. The business class seats in the A380 (LHR-KUL) are spacious and comfortable. MH offers a nice variety of meal selections. The food was tasty. The second flight was on an B737-800. I was in first row. The seats are comfortable and the food was also tasty. The crew on this flight was fantastic.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Elizabeth Brealey","United States","2015-07-31","Stockholm Arlanda - LAX, flight DY7087, 30 July 2015: Our flight home to LAX, was chartered out to EuroAtlantic Airways. We were supposed to fly home on a Boeing 787, but instead were flown on a very old Boeing 777. This was by far my worst experience with a long-haul flight, and I travel internationally about once every 1-2 years. I will not fly Norwegian for a long-haul flight again in the future. I guess you get what you pay for. Problems during pre-flight check-in process: My seat was reassigned from 13D to 53A. I had paid extra in order to choose my seat when I booked, and so this reassignment to the back of the plane was not something I was happy about. At least my husband and I were reassigned to seats next to each other, which was not the case for some passengers. The pre-boarding process was chaos. All passengers were required to stay in a small holding area for more than 1.5 hours while waiting for announcements from staff. Boarding took about 45 minutes to begin. There was then no further boarding announcements, just a sudden chaotic surge of people toward the gate. No order of boarding by rows or early boarding was done. So the boarding process itself took at least another hour. By this time our flight takeoff was delayed 2.5 hours. Features of this aircraft which were very disappointing: Aircraft was dirty and smelt. Dust and food particles on seats, trash stuck in various places, including in the ashtrays in the armrests. The entertainment system was basically non-functional. After messing around with it we discovered it had about 4 analog stations showing 3 TV comedy programs in a continuous loop. Often there was so much static they were impossible to watch. The audio outlets appeared to be for the old 3-prong type earphones from the 1980s. Using my own headset only allowed sound in one ear. The gluten free menu I had ordered was delivered promptly. The flight attendants would not collect my trash for about 2.5 hours after it was served, even when I requested it to be collected. No climate control (air vents) for passengers. It was all centrally controlled, so either was too hot or too cold the whole flight. With my window seat, the window shades (closed) were very hot as we flew over Greenland and Canada. This made the flight even more uncomfortable. Very limited beverage choices, and provided infrequently. We had to go to the galley at the rear of the plane twice to request water. Positives about this flight: The seats had footrests, which helped a bit with my lower back pain. Relatively smooth flight once we finally took off. ","Boeing 777","Couple Leisure","Economy","Helsinki to Los Angeles via Stockholm","1.0","1.0","1.0","1.0","1.0","1.0","","2.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","James Bartlett","United States","2014-01-06","Bangkok - Chiang Rai - Bangkok. Booked online. Check in was fast and easy. Checked one bag was not charged both ways. Snack was simple and tasty. Seat tip get exit row (44-45) - lots of leg room.","","","Economy","","10.0","4.0","4.0","3.0","1.0","","","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","James Choochot","United Kingdom","2013-11-29","Online booking and check-in easy to use. Don Muang to Chiang Rai and return on B737-800. Only economy option. No inflight entertainment but soft drinks and small snack served for free. There was an option to purchase other foodstuffs and drinks from the trolley. Quick check-in and luggage collection at both ends. Please note that when booking online you must de-select extra luggage and insurance or these will be charged for. Free 15kgs luggage included. If your trip might involve changes to your itinerary it's well worth paying a few extra baht to buy a flexi ticket. Otherwise you have to buy a new ticket in most cases. On landing you receive a text message thanking you for flying with them and asking you to report any problems or concerns with their service! Certainly we had no such concerns. Cheaper than Thai Air Asia and much cheaper than Thai.","","","Economy","","9.0","5.0","5.0","3.0","1.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Selway","United Kingdom","2013-01-16","Flight Faro to Manchester. Paid for text updates and reserved seats with on-line check in. Arrived at airport with family to discover a 5hr + delay (no text received). Airline offered no refreshments. Substitute plane arrived – no reserved seats and no refreshments on board not even water. Staff handed out earphones for in- flight film that could not plug in to jack. If your holidays are precious family time then do not trust Monarch with your flight.","","","Economy","","","3.0","3.0","0.0","2.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Gary Munt","United Kingdom","2013-01-16","Gatwick to Friedrichshafen January 5 2013 flight ZB7288. Plane was an Airbus A321 leg room was ok cabin clean and tidy and crew friendly. Pushed back 7 minutes late due to paperwork but landed 5 minutes early! Refreshments were good and price ok. Return flight January 12 2013 flight ZB7289. Plane was an Airbus A320. Cabin looked a bit dated but clean and tidy. Leg room was ok pushed back 5 minutes late reason unknown. Landed early. Refreshments were good and price ok like outbound flight. Would fly Monarch again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","T Moss","United Kingdom","2013-01-14","Manchester - Hurghada MON4328 4/1/13 and MON4329 11/1/13. No airline should be using the A321 for flights longer than 2 hours. It was extremely cramped for a 6 hour flight. The least they could do would be to prevent seats from reclining as space then became impossible. On the way out a seat back broke! Fortunately there was a spare seat don't know what they would have done without that option! Return flight we allegedly ran out of fuel due to strong headwinds! Oddly enough we diverted to Luton and the crew also changed. I have noted on this and other forums this appears to be a regular occurrence with Monarch. The decision should have been made earlier say over Europe and we divert to nearest airport but decision was made over North sea [from what I can gather] so if you cant make Manchester but can make Luton from there then there was clearly no need. We landed at Luton at the same scheduled time we should have landed at Manchester! Finally I was never told if a meal was to be provided they come out and sell you food and drink first without telling you food and drink is also provided then about half an hour later they come round with a hot meal and drinks! Overall a bad bad experience and I will avoid them at all costs!","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Sam Wong","Malaysia","2013-09-22","KUL-CDG on A380. The aircraft is nice and entertainment system was sufficient for the long flight. But the crews were terrible. Poor services throughout the flight not attentive to the needs of passengers and when requesting anything seemed reluctant to provide anything. No smiles from the crew. Definitely not a 5 star airlines with this kind of poor service.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Abu Imran","Australia","2013-09-19","Our family flew from Australia to Malaysia and took several short hops up and down to Singapore on MAS before flying back to Australia. The cabin crew invariably made us feel welcome with our young children and were extremely helpful all along the way. Mostly new B 737-800s and A 330-300s with decent inflight entertainment options too. But the standard of catering on the long haul sector has dropped dramatically over the years. On the outbound overnight flight we were offered a disappointing mushroom or chicken roll for supper and the same dish appeared as ""breakfast"" on the flight back. There may be some savings to be had in cutting back catering but I think MAS has gone too far when compared to the competition.","","","Economy","","7.0","5.0","5.0","3.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Larry R Hauer","United States","2015-07-28","Lots of bad reviews, so we kept our fingers crossed and everything worked out fine. Flew their ""premium"" class one way Gatwick to LAX and this fare was about the same price as the next cheapest which was Air New Zealand economy class, (32 seats in this class - all others are economy, and everything is provided for you at no additional cost for ""premium""). Plane took off/arrived on time - no problem there. Attendants were professional and pleasant. This was a 787, but kind of like buying a car with no extras as the reclining seats were manual, (they are like the old business class seats- wide and reclining, but not lay flat and controls not automatic). Entertainment fine. This is not like flying a legacy airline business class - stemware is thin plastic, utensils plastic, meal served like a box-lunch, but I would do it again considering it was only about $350 more for the 11 hour flight to fly premium.","Boeing 787","Couple Leisure","Premium Economy","Gatwick to Los Angeles","8.0","4.0","5.0","3.0","5.0","4.0","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Herbert Dudichum","Spain","2015-07-27","Low cost but a friendly and relaxed company - I always use it for my flights when possible. Online service is slow, customers servie line by international call only. Friendly and kind staff onboard, free internet for all passengers and affordable prices for extras.","Boeing 737-800","Business","Economy","HAM to LPA","8.0","5.0","5.0","","5.0","4.0","5.0","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Mark Wilkins","United Kingdom","2013-10-09","BFV-DMK. One of three flights a week on a 36 seater Saab from Buriram to Don Muang. No queue for check-in due to very few people in the airport. Slightly dubious the luggage scales were correct given a subsequent Air Asia flight and had to pay 400 bht for a couple of kilos extra luggage - not a big deal given the price of the flights booked (1100 bht all in) but disappointing none the less in hindsight. Other than that an excellent value for money flight which arrived early and had the usual free snack and water provided during the 40 mins in the air. No inflight entertainment on this size plane but not an issue for the short hop. will be using again over Christmas already having booked the same promo fare.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","R Pearce","United Kingdom","2013-02-22","I was unfortunate enough to be going from Don Muang to Roi-et on the evening flight of 20th February. Received an email stating it would be leaving at 6.15pm rather than 5.50pm but on arrival at the airport it had been changed again to 6.35 pm. 6.35pm came and went no information whatsoever from any Nok air employees eventually at 7.05pm we were called took of at 7.10 approximately and arrived at Roi-et at 8.20pm more than 75 minutes late and yet no apology from any Nok Air staff. Whether this was a one off bad experience I'll wait to find out if things improve then I'll only be too glad to report it but customer relations need some improvement based on Wednesdays ordeal. The person waiting for me in Roi-et asked why the plane was so late Nok Air staff in Roi-et did not know.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Jones","United Kingdom","2013-01-11","Monarch is a budget airline: don't expect the world. I think the legroom was tight but for a 2-hour flight to Venice it was bearable. On the plus side we departed on time there and back; boarding was very efficient. I'd use them again for shorter European flights.","","","Economy","","7.0","2.0","3.0","0.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Michael Peterson","United Kingdom","2013-01-08","From EMA to TFS. Checking was quick efficient and friendly. We flew having paid £25 each for extra leg room and for a 4.5 hour flight this was money well spent. Flight attendants were friendly and helpful both on the outward and return legs. The flights left on time and the aircraft were comfortable. The biggest downside to Monarch Airlines is there is no in-flight entertainment and that makes a long flight quite boring. Also there is not much choice of food and it has to be paid for. Otherwise I cannot fault Monarch.","","","Premium Economy","","8.0","4.0","5.0","2.0","1.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","I Wong","United Kingdom","2013-09-18","Finished 5 domestic sectors with MAS over the last two months (KUL-SDK-KUL SBW-KUL-SBW-KUL) on old B734 and new B738 MAS is certainly not a 5-star airline anymore. Having flown with so many other airlines in the past their services were not better than most of them. The male cabin crew were mostly rude and unhelpful. Was this what you should expect from an airline who once claimed to have 'World Best Cabin Crew'. They are an OK airline but definitely not a 5-star airline.","","","Economy","","5.0","3.0","2.0","3.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","B Munt","Australia","2013-09-17","We have just completed the first leg of our holiday travelling on the A330-300 aircraft from Melbourne to Kuala Lumpur then the A380 to Paris. We sat in the second row. I had read previous reviews which had criticised the seat comfort of the A330 so it was with some trepidation that I felt how firm the seat was. However my fears proved to be unfounded. The seat is able to be adjusted in multiple ways. The staff on this leg were outstanding. The second leg was in the A380 we had booked seats in the smaller front business section and these were very comfortable. We both were able to get a number of hours sleep. Again the staff were friendly and helpful. The only negative was my meal on this flight which was overcooked. We are sure our return journey will also be enjoyable.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Lisa Monteith","United Kingdom","2015-07-26","Delay, no communication and cancelled flight at 20.50 with no explanation or help. All passengers left to fend for themselves, with next flight 24 hours later. Never again.","","FamilyLeisure","Economy","Gatwick to JFK","1.0","","","","","1.0","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Miksa Jordan","United States","2015-07-22","First Flight: short and uneventful on a B737-800, free internet onboard, and a TV show playing throughout the flight. Cabin crew were helpful, and seats were comfortable. Stockholm Airport: Flying premium, we were allowed in Menzies Lounge. Warring: Lounge only lets you in 3 hours before departure. Stockholm airport is very expensive and we spent 80$ on a light meal of pasta and salad. Second Flight: Flew Premium class at the price of economy with Lufthansa. Norwegian is an undiscovered gem, having wonderful food, very helpful staff, and a clean, comfortable cabin. Crew were American and Swedish, and they served lots of drinks, and excellent food. The ambient lighting in the cabin was a nice touch in the overall modern cabin. the selection of films and music was very large, and the screens were very responsive.","Boeing 737-800, Boeing 787-8","FamilyLeisure","Premium Economy","BUD to JFK via ARN","9.0","5.0","5.0","5.0","5.0","4.0","4.0","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","K Fletcherbiles","United Kingdom","2013-02-06","21.1.2013. Bangkok-Chumphon flight DD7614 seat 2a. Booked online in November and knew I would be over the 15kg baggage allowance but web page said excess charges were 50bht per kilo so wasn't too bothered about the excess weight I would be carrying with my diving equipment in my luggage. At check in my bag weighed 26kg I had pre-paid for 20kg on the booking so was expecting to pay a reasonable 300bht excess. The check in person said I must pay 200bht per kilo - 1200bht. He then became rude and said if I didn't pay the new charge my bag would not be carried. Apart from this issue the flight was good but noisy on a small Saab aircraft but connected with the Lompraya ferry service well.","","","Economy","","6.0","4.0","2.0","3.0","0.0","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","K Fletcherbiles","United Kingdom","2013-02-05","Udonthani to DMK. 31/1/2013. Took this option as it was offered with connections by ferry from Koh Tao on a joint ticket. The Lompraya service was slightly delayed but the bus got us to the airport with 10 minutes to spare before departure. We were whisked through check-in and the plane took off just 10 minutes late. A very good effort by both Lompraya and Nok Air. Plane was 20 year old ex Turkish airlines 737-400 acceptable for this short flight and must be popular as it was full. good value especially with the ferry connection and reasonable extra weight charges but only if you pre pay. Charges at the airport are 4 times more.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Liz Felix","United Kingdom","2013-01-08","London Gatwick to Funchal Madeira. Check in at Gatwick very fast and staff at each desk courteous and efficient. Aircraft on outbound flight (28/12/12) was an Airbus320 which was very clean bright and the seats were in lovely condition and quite comfortable. No delays on this flight and the cabin crew were professional and courteous. Captain made announcements with regard to the route as and when necessary. The inbound flight to Gatwick (4/1/13) again was an Airbus 320 very clean and bright but it seemed a little older than the aircraft we travelled on for our outbound flight. Cabin crew were equally as courteous and efficient as well as mature as the crew on our outbound flight. Captain made route announcements as and when necessary and there was no turbulence at all. Did not purchase an inflight meal but there were plenty of hot snacks drinks available. We have used Monarch Airlines in the past and have always found the staff to be professional and courteous.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","I Day","United Kingdom","2013-01-03","London Luton to Munich. Firstly Decided not to check-in online prior to the flight as they claim it to be free however when using this option you have to pay an additional charge for a seat. When arriving at the airport I lined up in a huge queue in order to check-in there was only 1 check-in desk open. It took about an hour until I finally was checked-in. I do not recommend this airline as the customer service is rather poor the seat space is tiny and the aircraft didn't seem to be well-maintained because an air vent fell off the ceiling when landing. Compared to other cheap airlines Monarch is by far the worst.","","","Economy","","2.0","1.0","3.0","3.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","John Fossey","United Kingdom","2012-12-30","20/12/2012. Manchester-Lanzarote. Due to depart 07.35. Flight crew arrived at 07.10 so no way this flight was going to leave on time. Boarding commenced at 07.30 followed by an announcement telling people to sit down as they had a slot time to meet. Departed 08.05. Airbus 321. Without doubt the worst aircraft I have flown on. The legroom was terrible made worse by the kind person in the seat in front reclining his seat. The safety card shows the emergency brace position. I doubt that a child could adapt the position let alone an adult. So much for inflight safety. The only way to eat the inflight meal was to cut up the food then lift the container up with one hand and use the fork with the other. Returned 27/12/2012 Exactly the same A321 no legroom. Empty seats which the cabin crew refused to let people use. All in all the worst airline and aircraft I have ever flown with.","","","Economy","","","1.0","3.0","4.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","O Rikalo","Australia","2013-09-15","Flew MEL to BKK with a 2 month old A330 and a new 737. The standout was the new aircraft. The A330 was so comfortable modern and beautiful! The seats were extremely comfortable for economy. However everything else was pretty poor most of all the cabin crew. They were horrific! I never thought that cabin crew could be so rude to the point that it made passengers feel uncomfortable. The only reason I would fly with this airline is because of the new aircraft and its beautiful hub (KUL) is always a pleasure to transit through. Everything else was atrocious! If you want service do not fly MAS!","","","Economy","","5.0","5.0","1.0","1.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Kerr","Australia","2013-09-15","Flight from Kuala Lumpur to Melbourne 8/9/13. Plane a little dated but I can cope with this bad service however is a different story. Just after meals were served I got quite a bad blood nose after which I fainted. My traveling companion recognised the need for me to lay flat and recoup. He quickly took our untouched meals to the stone faced stewardess to enable me to lay flat and asked for assistance she showed no concern for me whatsoever. When asked for some extra tissues she threw a couple of handtowels my way. We complained to the head steward who apologised and offered us our meals back which we declined. Having flown over with British Airways who were professional on every level it was very clear to me that there was an enormous difference between these similarly fared airlines. I will never fly Malaysian Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Aase Ford","United Kingdom","2015-07-21","I have relatives in the North of Norway and have flown to Tromsoe/Harstad many times. Three times I have flown Norwegian to Tromsoe and every time my luggage has had to be sent after me on a later aircraft than the one I have been booked on. The turnaround time in Oslo is too short, and staff in Oslo appeared to be very used to this happening. When I booked the flight for 7th July I specifically asked about this and was assured that it would be ok. The delayed luggage is extremely inconvenient, and has created difficulties for myself and my family.","","Solo Leisure","Economy","London Gatwick to Tromsoe via Oslo","6.0","2.0","3.0","","","3.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Fillery","United Kingdom","2015-07-19","Read mixed reviews about this airline before we travelled but for us it worked. We travelled Premier Class. Seats very comfortable, lots of leg room and attentive staff. Food was fine. Drinks at meals only but otherwise water was readily available throughout the flight. Blankets are really good! Check in at Gatwick for Premier Class could be improved - we were left to fend for ourselves which was not what we were told when booking the tickets as there should be a designated check in point which was not there. The only other thing which could be improved are the selection of films on offer. They could be upgraded and brought up-to-date - we'd seen most of the films which were quite 'old'. Apart from that, we would fly with them again.","Dreamliner","Couple Leisure","First Class","Gatwick to JFK","9.0","5.0","4.0","4.0","2.0","3.0","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","James Klakayan","United Kingdom","2013-02-03","DMK to Udonthani. Nok Air now using Bangkok's Don Muang Airport which is a breeze and close to the city. Cheapest fares going online booking simple to use. Self-check-in available. Clean on-time flights free snack and drink onboard. Luggage allowance only 15kgs but cheap excess charges. Less than a third of the Thai Airways price and cheaper than Air Asia too!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","R Phillips","Belgium","2013-01-25","Bangkok-Chiang Mai-Bangkok. Great experience from the on-line booking experience through to the flights themselves which were smooth and on time. Excellent friendly staff both on the ground and in the air with a free snack and a drink. Both planes clean and tidy. Worth buying flexible tickets which even give you 5kg extra weight allowance for your baggage. Overall a very positive and enjoyable experience - if only European 'low cost' airlines could offer a similar product and service.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Rick Yah","Singapore","2012-12-21","8th Dec Barcelona to London Gatwick. Flight on-time cabin quite empty for a 757. Friendly staff. Seat comfortable food for purchase. No complaints for a short regional route.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Mitchell","United Kingdom","2012-12-14","First time flying Monarch and will not be using them again! The legroom and space between seats is appalling very uncomfortable for a 10 hour flight. They ran out of meals and had to give us the vegetarian option. The televisions were in a position that we could not view them. On flight home it took hours before the food was given out as they took so long with the drinks trolley. One of the toilets blocked and they just locked the door and did nothing about it needless to say there was a constant queue for the toilet that worked and the smell coming from it by the end of the flight was horrific! Would not recommend.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Parkhi Gaurav","Australia","2013-09-15","PER-KUL-BOM in Economy Class on September 13th. PER-KUL was on an A330-300 and KUL-BOM on the super congested 737-800. The only meal served on the PER-KUL leg was breakfast at 5am (choice of quiche with sausage or rice with shrimp sambal) since the flight had taken off at 1.30am. Perhaps it was automatically assumed that people would've had a nice heavy dinner before boarding the plane. Whilst the food served on the KUL-BOM leg was good (Roti and chicken curry) it was a bit disappointing to know that none of the FA's spoke Hindi which pretty much made it very hard for a few passengers who could not speak or understand English. Overall I think MH's quality seems to have dropped a bit.","","","Economy","","4.0","2.0","2.0","2.0","3.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Mercer","United Kingdom","2013-09-15","13 September. BKK-KUL-LHR on 737-800 and A380. Return trip was considerable better. I sat at 1A on the 737 and although the food was bland the cabin crew managed to top up my glass several times. The KUL lounge was full and seemed relatively pointless given that there were more comfortable seats outside. It was hard to get a drink. After finally getting onto the A380 we had to wait an hour after some confusion over the cargo which meant we missed our slot. The pre-ordered food was great and I had finally worked out that the flat-bed seat of most comfortable when it not quite flat. One of the stewards told me they had recently been modified but was not quite sure how. I managed several hours sleep and awoke to a pleasant breakfast. The cabin crew were polite and efficient; the aircraft was spotless and the toilets big enough for a small party were kept spotless. A far more positive experience than the outward journey.","","","Business Class","","8.0","2.0","5.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","D Mauro","United States","2013-09-15","This airline really should be downgraded from it's current 5 star ranking. I flew them all over Asia out of their KL hub for several weeks. I was shocked to receive an e-mail from them notifying me of a major schedule change and cancellation of one leg from my trip just a few days before leaving! Customer service was mediocre over the phone. No compensation given for this huge hassle which caused a very long layover at KLIA. Food was offered even on short flights but it did not taste very good and wasn't presented well. The service onboard was pretty good and attendants were generally very helpful. Malaysia Airlines is better than most U.S. carriers but it is not in the same league as Singapore Airlines or ANA. I had very high expectations and I was let down.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Daniel Berg","Norway","2015-07-18","I must say that I am pleasently surprised with this airline, Norwegian's short haul product is absolutly stunning. Actually, far better than many non-low cost airlines' short haul product. I flew one of their many aircrafts furnished with the sky interior cabin, and not only did they provide mood lighting on this 1hr 40min flight, but also free wi-fi for all passengers! To top it off, there was also an inflight entertainment system with a fair amount of movies and TV-series I could choose to from, also for free no matter which class. This offer was avaible on your phone, tablet or PC, not on a screen on the seat in front of you. Their ""N"" magazine was also avaible in every seat pocket. No free food or drink on offer with Norwegian. Seat was comfortable and crew members was polite and nice. Flight was on time, we landed ahead of schedule. Recommend this airline.","Boeing 737-800","FamilyLeisure","Economy","TRD to CPH","10.0","5.0","5.0","3.0","5.0","5.0","3.0","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Sebastian Köllner","Germany","2015-07-10","Flew on a Norwegian flight to Haugesund, via Oslo, from Berlin. Had a 60 minute layover in Oslo. Trouble is, you have to personally walk your luggage through customs, then check it in again - once boarding starts, the baggage drop does not accept bags anymore. Thus, we were told we had to get rebooked, since we have to be on the same flight as our bags. At the counter we learned that we could be rebooked to a 22.00 flight - it was 14.25! We had booked a connection with a total travel time of 3.40 h - so, the delay of over 7 hours (for our 50 minute flight to Haugesund) effectively tripled our travel time. Staff were less than helpful in making the situation more comfortable for us - food vouchers were provided, at least. A place for my pregnant wife to rest? Fail. A place for our 15 month old toddler to nap? Fail. Getting a message to our relatives at Haugesund airport - who had no cell phone or internet connection at the cabin? Fail. All it would have taken on Norwegian's part was to have someone meet us at the other side of customs to receive our bags and direct us to our flight. It was 14.20 when we cleared customs, boarding had started 5 minutes earlier and departure was scheduled for 14.45 - Oslo has a family line for security that takes about 10 minutes, max - so we could have been at the gate by 14.35. After all, Norwegian had posted and sold us this connection. As it was, we spent the day at Oslo airport and didn't reach our destination until 22.50 that night, way past the bedtime of our toddler! ","","FamilyLeisure","Economy","SXF to HAU via Oslo","1.0","2.0","3.0","","","1.0","","3.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","A Snelling","United States","2012-11-21","Bangkok - Chiang Mai and Chiang Rai - Bangkok - Nothing negative to say about Nok. Check in was easy flights were on time and the in-air service was good. I had booked these flights from the US months ahead of time but everything was in the system and we had no problems whatsoever. I anticipated issues with luggage due to past problems with discount carriers but this was unjustified with Nok. Considering the low cost of the flights there is no reason not to fly Nok. The service greatly exceeds that of full-fare US airlines these days.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","David Gustafsson","Sweden","2012-11-15","Chiang Mai-Mae Hong Son return. Not much to say about a 35 min flight (25 min in the air) in a SAAB 340. Nice view during the flight. Landed on time. Short flight but got a kind of a pizzasandwich and a cup of water nice. The day before the returning flight the airline cancelled our flight and we have to choose of two departures before or after our origin flight.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Ian Waddell","United Kingdom","2012-12-14","Luton to Alicante return. Why are passengers advised that a flight at Luton is 'ready for boarding' and then made to wait at the gate standing in line for 30 minutes? It is ridiculous and unnecessary. This happens with Easyjet as well as Monarch in my experience. Flight out only two-thirds full and a good service. Return was full and the usual mayhem for those boarding later who had nowhere to put hand luggage - it eventually being taken off to go in the hold (""the hat bins are now full"" as the flight attendant quaintly put it). Terrible mess all round and brought about solely as a result of the airline charging for hold baggage (and cramming in as many seats as possible).","","","Economy","","6.0","2.0","4.0","3.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N Kathro","United Kingdom","2012-12-12","Took Monarch flight from Gatwick to Goa and return in Premium Class. Not a bad experience. Flight on time plane reasonable flight good flight attendants variable much better on return flight (09/12/12) than on the outward (24/11/12) when they appeared harried and slightly bad tempered. No wine with the meal was offered and when requested they seemed to think we had a drink problem! Obviously because we had paid extra for premium we expected to have wine with meal. All in all though for the money paid not too bad. Would use them again.","","","Premium Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","A Storey","United States","2013-09-13","LAX-KUL-HKT round trip. B777 from LAX was great service food and AVOD. Seats are angle flat and first generation. Bit narrow but comfortable enough for 5 hours sleep on long transpacific legs. B737 service to Phuket was also very good and no problems with crew or plane.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Gonzaga","Malaysia","2013-09-10","KUL-ADL 8th September. Morning departure from ADL. Check-in was efficient and well handled by ground staff. Boarding was very well managed by ground staff in Adelaide. Once on board the plane things were different. Cabin crew were just plain disinterested had poor English skills and again there was minimal interaction. Tray tables were dirty video screen was smudged and talk about a sticky in flight magazine pages were stuck together! The food was mediocre this time and before landing a flight attendant went around barking ""seat belts seat belts""! This is a 5 star airline? I think not.","","","Economy","","4.0","4.0","1.0","2.0","3.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Peter Goransson","Sweden","2015-07-10","Once departed flight was ok but before 2 hrs delay sitting at the gate. Reason due to late incoming aircraft. Fellow passenger informed 3 flights out of 3 this has happened to her. Felt like 30 degree heat in the cabin - nothing to drink. Water was for sale. Never again with this airline even if seats were for free.","Boeing 737-800","Solo Leisure","Economy","Copenhagen to Madrid","1.0","3.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Antoni Nicpon","Poland","2015-07-09","We were first to board and were at the front. Flight went by quite fast. The free WiFi and screens really help you get through the flight. The staff are really nice, and happy to help you. Seats are okay. Would reccomend","Boeing 737-800","FamilyLeisure","Economy","London Gatwick to Warsaw","7.0","3.0","5.0","4.0","3.0","3.0","2.0","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tricia Matthews","United States","2015-07-07","8 of us were booked for a flight on Norwegian Airlines from Oakland to Stockholm. Then the day of departure we were notified that we would be flying on HiFly Airlines instead. First, we had ordered assigned seats so that we could sit together because we had a 2.5 yr. old in our group and wanted to be able to help care for this first time flyer. We were not given seats together. Secondly, the planes air was not individually adjustable and the plane became very hot and stuffy throughout the flight. Thirdly, we were not offered water or drinks except during a meal and were told we could only have 1 drink per person throughout the 10 hour flight. That is unhealthy and unsafe. Fourthly, there was no entertainment in English including the children's cartoons. Also when cabin lights were dimmed for sleep the lights where food is prepped were not and the whole plane was starring into the lights. So needless to say the flight was horrible.","","FamilyLeisure","Economy","Oakland, San Francisco to Stockholm, Sweden","1.0","1.0","2.0","1.0","1.0","3.0","","1.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Johan Vranken","Belgium","2012-07-01","DMK to CEI and back 6 days later. Schedule changed after booking but was informed by email and given different options. Check in and boarding quick and organised. Planes clean and in good shape. Free snack and water. Smiles all over and on time arrivals. What would you want more?","","","Economy","","10.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","L Lehnert","Mexico","2012-04-21","Bangkok to Chiang Mai return to Bangkok. Flights on time pilots and flight attendants were excellent. On both flights a nice snack was served with a cup of water and other drinks as well. Seats were comfortable for coach and seemed to be slightly larger than some other airlines. Overall excellent experience.","","","Economy","","9.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Graham Hayes","Thailand","2011-10-14","Bangkok to Phuket return as normal with this airline. Flights on time and excellent service at check in and during flight. Good snack and quick baggage return at both ends. I would say to anyone travelling in Thailand if Nok Air fly the route then fly them. Seat selection and luggage allowance (15 kilo) free and fares are nearly always the best.","","","Economy","","10.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","K Ross","United Kingdom","2012-12-06","Hadn't used Monarch before and - not likely to again. The food trolley (if not pre-ordered) was very disorganised with lots of calling backwards and forwards and very little food left after just a few rows of seats. On return (late at night) parked up somewhere in the middle of the tarmac at the back of Gatwick Airport and had to walk up some 'back stairs' (easy to get lost) with at least 1/4 mile walk within airport. No explanation! The leg room is poor and the toilet areas very crowded (and unpleasant by end of journey) - sorry Monarch not a good experience.","","","Economy","","4.0","2.0","3.0","2.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","R Reddington","United Kingdom","2012-12-05","After getting up at 04.30 am for flight from Manchester to Malaga got to the Airport at 05.30 for 07.25 flight told change of plane. Told if we wished to travel today would have to get a coach to Gatwick for a later flight. Arrived Malaga 9 hrs Late. Had to incur extra costs.","","","Economy","","2.0","2.0","1.0","0.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Des Hopgood","United Kingdom","2012-12-05","Travelled BHX - Sharm el Sheikh 20/11/12 returned 29/11/12. Both flights departed and landed on time clean Airbus A320 professional crew. Overall good flights.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Jones","Australia","2013-09-10","Flew from Sydney to London and back 4/9/13 - 9/9/13. A330 and A380. Have to say disappointed in comparison to Emirates and Singapore. Seats seemed small even on A380. Biggest gripe was that it was freezing - on all legs. I did ask why it was so cold and was told I could have an extra blanket. Staff were ok nothing remarkable. No eye shades and I was so sore because of the seats. Entertainment was average. Food ok. It was alright but I'll never book with them again as it was too cold and uncomfortable.","","","Economy","","4.0","1.0","3.0","3.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Andrew Thiele","Australia","2013-09-09","Flew business class Istanbul-Kuala Lumpur in an aged Boeing 777. The seats are not lay flat but angled very hard for me to get any sleep. Service and menu was disappointing. This airline needs to move with the times on long haul the competition is doing a much better job and offering a better product.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Enders","United States","2015-07-04","I had the best transatlantic flight experience. This is due largely to Boeing 787 aircraft. Their Premium Economy surpasses any other Premium Economy class that I have flown on other airlines. Most charge almost double for the same service. I hope Norwegian eventually figures out that if they added lie-down flat business class seats they would be even more competitive. I used Norwegian on a return flight from JFK-LGW and and back. ","Boeing 787","Solo Leisure","Business Class","LGW to JFK","9.0","4.0","5.0","4.0","3.0","3.0","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alec Krznarich","United States","2015-07-04","Just returned from a 2 week graduation trip to Europe with 33 of my fellow students and 5 teachers. Outbound we were scheduled to take off around 8:00 PM on a flight from Oakland to Stockholm, but the plane, a Boeing 787, encountered a bird strike as it arrived into Oakland that left the right wing damaged. Crews at Oakland originally believed the damage was easily fixable and we would depart later that night however, the damage ended up being worse than expected, and the plane was deemed unable to fly. Norwegian specially arranged another aircraft operated by HiFly to fly us to Sweden two days later. As it was 3 AM, and knowing that we lived over 2 hours away, Norwegian paid for a hotel for all 39 of us, as well as the transportation to get there and the bus home the following day. Not only that, but the airline paid for a charter bus to get us back to the airport on Friday, and is going to refund each traveler 600 euros. As far as the flights go, the crews on both the flight to Stockholm and the return flight were great. The ride back to America on the B787 was the most comfortable I've experienced - plenty of room, and the in-flight entertainment was top notch. Overall, excellent customer service to go along with affordable prices.","Boeing 787","Solo Leisure","Economy","Oakland to Stockholm","10.0","5.0","4.0","","5.0","4.0","","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Gary Webb","Australia","2011-06-13","Ubon Ratchathani to Bangkok on B737 Service on ground and in air superb. Luggage a kilo or so ove but no problem. A bun sort of thing with sausage and water served in flight luggage waiting for me at Don Muang. I had more legroom on this plane than on my Thai flight on A330 from Australia. Recommend Nok Air to all.","","","Economy","","10.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Danny Li","Netherlands","2011-04-09","Don Muang-Chiang Mai-Don Muang flown on an old Thai Airways B73700. However flights were on time. Free seat selection and they served some free snacks with water. Additional drinks were sold at low prices. NOK offered the lowest fares between Bangkok and Chiang Mai. The only negative aspect of this flight were the cabin crew who did not seem very happy to work.","","","Economy","","4.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","A Brown","Thailand","2011-03-21","Udon Thani-Bangkok. A Very good budget airline. Served a sort of Pizza with a water. No juice or Coffee unless you want to purchase it. Crew did not seem very happy to be working.","","","Economy","","7.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","N Damrongphatr","Thailand","2011-02-22","Hat Yai - Bangkok (Don Muang) on Nok Plus. Their smartphone online service application work well. I can check in and select my seat at the resort island bagdrop counter is very quick with no wait. Priority tag applied to all Nok plus passenger's luggage and it work well. The aircraft is a bit old but clean enough. Snack served on board is tasty. Flight arrive before schedule quick landing quick luggage handling at user friendly Don Muang Airport.","","","Economy","","9.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Pearson","United Kingdom","2012-11-30","Both outbound and return flights from Alicante were late mostly due to boarding procedures and the fact the cabin was jam packed full of ""hand luggage"" of gigantic size. The cabin crew observed the chaos but did nothing to assist and were so disinterested not even so much as a hello was offered when boarding. Plane had seen better days and was grubby. I did pay to check in luggage and on arrival at Gatwick waited 2 hours for it to turn up. Monarch didn't care and neither did Swissport its baggage handler there was a near riot but no one offered any sensible explanation to passengers waiting let alone offer an apology. I complained in writing to both parties and got no response. Looking at other comments about Monarch I should not be surprised they have turned into a shoddy outfit charging high prices for no service and late departures. Never again BA are operating to Alicante from London now so I will spend my money flying a proper outfit.","","","","","1.0","3.0","1.0","2.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Jenkins","United Kingdom","2012-11-30","The letter stated 11am to check in but when we arrived checking in had started at 10 am - therefore my husband and I were not able to sit together. The lady at the customer service desk did not help and just replied that we should have booked our seats in 25 years we had never done this with other companies and the point is that the letter was therefore wrong. On the return journey the plane still had rubbish in it from the previous journey - I will not be using Monarch Airlines again.","","","Economy","","","3.0","0.0","0.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Stephen Ash","United Kingdom","2012-11-28","Just flown with Monarch outbound from Manchester to Faro on 17th November inbound on 24th. Both flights on time smooth flights even though the weather over the UK was atrocious. Great check-in boarding and onboard service leg room was a bit tight but overall good service.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","J Hood","New Zealand","2013-09-09","LHR-KUL A380. Great check in given exit row seats for long legs. Customer service was non existent like we were an inconvenience. Prodded my wife in the shoulder to get her to put her seat upright. Very little verbal anything and bad English when used. For a flight with 90% westerners I would have expected better. KUL-Phuket on Boeing 737 a shocker. Cabin was filthy spent half the flight planning how I would clean it. Will never fly with this carrier again.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","P Mercer","United Kingdom","2013-09-08","7 September. LHR-KUL-BKK on A380 and 737-800. Having flown on a Singapore Airlines A380 on several occasions I was keen to see whether the experience with Malaysia was comparable. I had managed to get a seat in the smaller front cabin. Check-in was efficient. The LHR lounge was pleasant with good service champagne on tap and a great view. Boarding was smooth with a priority line for business passengers. I was fortunate in having an empty seat next to me. The cabin crew were efficient and pleasant. I had pre-ordered my food with Chef-on-Call and the quality was excellent. There were however three problems. The A380 seat although flatbed was simply not comfortable - it seemed as it was raised in the middle slightly and it was not easy to sleep on. Secondly having reserved a seat at the front of business on the 737 I was moved to the back with no explanation given. And thirdly they failed to transfer my bag at KUL and it would be following on a later flight. I will need a lot of convincing to book with Malaysia Airways again.","","","Business Class","","2.0","1.0","5.0","5.0","4.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Enders","United States","2015-07-04","Outbound flight 18 December 2014 from JFK to London Gatwick. Return Flight 5 March 2015, LGW to JFK. Overall this was my best transatlantic flight. Due part to the new Boing 787 and also to the services Norwegian offers. I was a bit apprehensive because of some of the negative reviews on this site. Flights were on time, staff was very good. Flight attendants were American and very good. Pilots were British and that is always reassuring. A few minor negatives such as: Lounge at JFK not good (Korean Air) and some of the ground staff at London Gatwick not good. Overall a superb experience and very good value for money. Also the fact that flights can be rescheduled in Premium Economy is another plus. Hopefully this airline figures out that adding lie flat seats would make them even more competitive. ","Boing 787","Solo Leisure","Economy","JFK to LGW","8.0","4.0","5.0","4.0","4.0","4.0","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Mary Smith","United States","2015-07-02","We were scheduled to fly from JFK to Oslo on June 2. We received a notification that due to ""technical"" reasons our flight was delayed. Eventually our flight was cancelled. I tried to reschedule on Icelandair but Norwegian would not pay the difference. We were rebooked on a Portuguese airline for the next day. The time of that flight was changed 4 times. Lines at JFK were horrible - 200 people and not nearly the staff to handle the crowd. We were issued a $15 meal voucher and told to submit our other expenses online. Most places at the airport would not take the voucher because. We lost our seat assignments. There was no liquor on the flight - they forgot to restock - no wifi, and no in-flight entertainment. So, we get to Oslo a day late. Our return flight was scheduled for June 11th. We got to the airport 3 hours early and were advised at 6.30, our departure time, that our flight was delayed. Eventually it was cancelled and we were placed on the same Portuguese aircraft that departed Oslo around 4 am. We spent over 12 hours in the airport and were never advised that we were entitled to a hotel room. Again, we were given meal vouchers, but it was so late that every restaurant had closed. Norwegian failed to update their website and our limo went to JFK to pick us up, not knowing that we were still in Oslo. ","","FamilyLeisure","Economy","JFK to Oslo","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","T Price","United Kingdom","2011-02-04","Chiang Mai to Dom Muang (Bangkok). Cheap flight 1200baht on way. Cheaper than Air Asia with all their 1 way pick seat and baggage add ons! Flight comfortable on time and well priced. Aircraft an old 737 but clean and comfortable. Food and water supplied for free and FA's happy and helpful.","","","Economy","","8.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Steven Cao","China","2010-10-06","DMK-Phuket very pleasant journey with Nok Air. Flight on time comfortable and clean we were served a cup of water and hot sausage roll for free! The airfare is even cheaper than Air Asia!","","","Economy","","10.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","George Main","United Kingdom","2012-11-27","Just returned from Hurghada on flight MON 4329 23rd November to Manchester. Flight left on time cabin crew did the meal run then followed that with the duty free. They must have worked about 3 hours in total then sat down for the rest of the flight. To make matters worse the captain then informs us about 4.5 hours into the flight that we will have to divert to Ostende in Belgium because we don't have enough fuel (strong head winds). The crew did not even offer a drink of water or liquids to anyone on board. 21st century high tech aircraft yet we cant carry enough fuel for 6 hour flight. Inflight entertainment again non existent so much for brochure publicity.","","","Economy","","","1.0","1.0","2.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Brownson","United Kingdom","2012-11-27","Manchester to Barcelona 23/11/12. Without doubt the most uncomfortable seats I have ever encountered. The legroom was appalling. Have used Monarch before but they seem to have sacrificed economy legroom to get a few quid off the few prepared to pay for tolerable legroom. Never again.","","","Economy","","2.0","1.0","3.0","0.0","0.0","","","2.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Humam Dawa","Netherlands","2013-09-08","Jakarta (CGK) to Amsterdam (AMS) via Kuala Lumpur (KUL). It was a long flight. The flight attendants were really nice friendly and helpful. They served delicious food. I really enjoyed the flight. MH offers great in-flight entertainment with plenty of films music and TV channels.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Drew Breen","Australia","2013-09-08","So we're a couple travelling Brisbane to London via Kuala Lumpur currently seated in the Air Malaysia lounge in KL. The first leg is complete and failed to impress. Not only did the breakfast egg option run out before seat row 6 but the coffee was horrendous and twice had sugar added when it was specifically not requested. Although I am trying to be optimistic about the upcoming 13hr leg we have just confirmed that the attendant that checked us in 11hrs ago put us across the aisle from one another! Perfect considering my fiancé is a nervous flyer.","","","Business Class","","3.0","3.0","2.0","2.0","3.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Susi Roberts","United Kingdom","2015-07-02","After reading some of the reviews, I was not expecting to enjoy the flight, however I was pleasantly surprised. Although we were a little late leaving, we arrived on time. Staff were friendly and polite and the atmosphere was relaxed. I had a very cheap flight (approximately £75 return) and to keep the price low, I did not purchase extras such as reserved seats, but my partner and I managed to sit together anyway. I also only took carry on luggage. As well as one bag, you are allowed another small bag to stow under the seat. easyJet are very strict on the one bag policy, Norwegian were more relaxed. As it was a short flight I did not purchase food and drink but took my own. I would definitely fly with this airline again.","","Couple Leisure","Economy","London Gatwick to Stockholm","9.0","4.0","4.0","","","4.0","2.0","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Donald Dumaurier","United States","2015-07-01","You get what you pay for. Which in the case of Norwegian, as with most other budget airlines, is a cramped seat - nothing more. Don't look for the flight attendants to offer you anything, at all. Presumably they are on board to open the doors in case of emergency and nothing more. They were not hostile or rude and there was in fact something likeable about them, especially during the brief moment they became animated while plying the duty free. Don't look for the personnel on the ground to do much more than point you to where you yourself check your bag. Norwegian was the first budget airline I've flown other than Southwest Airlines in the U.S., which is famous or notorious depending on your point of view, for their happy go lucky employees on the ground and in the air. Norwegian like other budget airlines, makes its money by grinding personnel and other costs to dust. My last minute, high season fare from Oslo to Oakland wasn't particularly bargain basement since I didn't plan in advance. Perhaps if you can snag one of the ridiculously low fares offered in the dead of winter when purchased well in advance, the lowness of the fare may outweigh the pain of the cramped seat, the absence of food or drink and the second rate inflight entertainment selection. ","Boeing 787","Solo Leisure","Economy","Oslo to Oakland","1.0","1.0","2.0","","2.0","1.0","","2.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","T Price","United Kingdom","2010-09-21","Chiang Mai to Bangkok. Good flight on time comfortable enough and a free feed for 1500 thai baht or 30 pounds sterling for two people. That's cheaper than Airasia if you don't mind going to Don Muang! Overall very good.","","","Economy","","8.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","B Jankowski","Poland","2010-03-01","DMK-Trang economy - very satisfied with this flight. Check-in boarding and departure was on time. Our baggage exceeded allowance ad we had to pay extra but they charged only 50 Bahts per kilo. Airplane was not new but clean and well maintained. Cabin crew very friendly. Surprisingly there was even small but warm pizza provided free of charge during the flight. The price was not as low as for Air Asia flights but still acceptable.","","","Economy","","7.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Daniele Castelnuovo","Italy","2010-02-01","NST-DMK booked Nok plus for extra legroom and extra baggage allowance - extra money worth paying. Inside of plane was certainly not sparkling new it was clear it is a leased TG plane but looked well kept anyway. Nok plus passengers seat in the front cabin which is treated just a business class divided from the back of plane by a curtain and with large seats with configuration 2-2 instead of 3-3. Ordered (and paid) for some food - astonished however to have fresh and tastiest plane food since years. Nok Air give much more attention to detail with tray and small snack included in price apart the food I paid extra. Good and fast check in at NST fast boarding flight on time appreciated returning to old DMK Don Mueang where we got the baggage in a fraction of time we would have waited at the horrendous and chaotic BKK. Plane clean good service newspaper offered very good experience - is Nok Air really to be considered a low cost?","","","Economy","","10.0","","","","","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Lyn Knight","United Kingdom","2012-11-23","We travelled with Monarch to Lanzarote and back this week. We got on the plane yesterday afternoon on time but to be told we would be going to Faro for a refuel due to strong headwinds they had encountered on the previous flight. This added an 1.5 hrs onto our flight no real apology from them. Told to take our seat belts off during refuelling why didn't they refuel at Lanzarote? Not enough selected baguettes to go round etc. The crew were tired I overheard one stewardess state she was so tired she couldn't think anymore. When we landed in pouring rain we trailed down the steps and onto the Tarmac and walked to the terminal building. Great welcome home. Never again!","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Trevor Cross","United Kingdom","2012-11-19","EMA to ACE return. Delayed outbound following bird strike and to be fair delayed less than expected but no communication other than 'further info at 16.00'. Replacement A320 needed retiring as interior was past its 'sell by date'. No problem with return A320 clearly a newer model with greater legroom could actually put knees together whist seated.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Kapl Roland","Malaysia","2013-09-04","I travel with them at least once a month either in Business or Economy class. Their inflight service attitude is normally above standard and while airline meals are what they are MH catering is tasty and ok for regional flights. What I want to comment on is the appearance of the cabin: on many recent flights I took within the region especially on B737s the cleanliness left a lot to be desired. Any aircraft I boarded had either dirty finger or palm-prints on the overhead lockers. The way they looked it appeared to be from aircraft mechanics as they were oil/grease based prints. Nobody bothered to clean them up. Additionally the aircon vents and even overhead monitors that drop down from the ceilings on B737s all had a huge accumulation of fluff attached to them. It all gives the interior of the planes a shabby look and not representative of a 5 star airline. What prompted me to write this review was a recent domestic flight on Vietnam Airlines where the planes were spotlessly clean and looked all new even when they were not. Malaysia Airlines get it together and clean your planes properly. It is a disgrace for a 5 star airline to be so careless about hygiene.","","","Economy","","6.0","4.0","4.0","4.0","3.0","","","4.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","Adree Farhan bin Adam","Malaysia","2013-09-04","BKI-KUL on 9 Sep 2013. Fly their new B737-800 sky interior. Had a great experience. Seat was comfortable and have a nice legroom. Crew service as usual professional efficiency and friendly. That flight was full but the crew cabin managed to serve all passenger very smooth and fast. 3 choices of movies. Its ok for me because it just a short-haul flight. Inflight food was delicious. I had chicken. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Peter Jonsen","Norway","2015-06-21","Flew TOS-OSL-LGW. Return trip was on SAS. Both flights left on time. I didn't buy anything, because it was expensive. I'm 180, and had plenty of legroom. I could reserve seat on the airport. Nice and helpful staff. Free Wi-Fi always good. On the return trip, we flew SAS. Much worse. Definitely choose Norwegian over SAS.","Boeing 737-800","Solo Leisure","Economy","London to Bardufoss via Oslo","9.0","5.0","4.0","","","4.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Yeates","United Kingdom","2015-06-18","I will be first of many to rage about the service from this airline, but I am one of the few who decided to cut my losses and pay to fly back with Easyjet as the rest of the passengers of the 10.25am flight yesterday are still waiting to take off, it is due to leave at 6.30pm Fri. The flight to Barcelona at 10am was also cancelled due to ""technical fault"", they were taken to a hotel as were not leaving until next day. A thunderstorm that morning stopped planes from landing. Our plane went to Split instead. There was no announcement from airport, as airline didn't contact them- instead they emailed and texted passengers that morning and most had no wifi and phones were off. In the next few hours all the other airlines landed and took their passengers but not Norwegian. Instead of vouchers for food and drink were had one meal at 1pm (pasta and bottle of water) that was all, and we left at 8.30pm. We were told the plane would be leaving at 12.40am Thurs, I have since heard that it was delayed again to 6pm Thursday and passengers went to a hotel. All attempts at contacting customer service was futile. Clearly they run it on a shoestring and when things go wrong there is no capacity to fix it.","","Couple Leisure","Economy","Dubrovnik to Gatwick","1.0","1.0","2.0","","","1.0","","1.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","D Wiehe","Thailand","2010-02-01","Round trip Don Muang - Surat Thani. Flight was on time  check in and service on board okay. I certainly will use their service again.","","","Economy","","8.0","","","","","","","4.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Andrew Dixon","United Kingdom","2010-01-14","HKT-DMK on 737-400. Slow check-in at HKT. Late gate change at HKT caused confusion and boarding chaotic. Onboard cramped seating conditions. Served a horrible sausage pretzel and a cup of water. Don euang airport in Bangkok easy to use - aircraft to taxi in less than 200 metres/10 minutes including baggage reclaim. I wouldn't use them again.","","","Economy","","3.0","","","","","","","1.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Arin Chinnasathian","","2009-10-18","Udon Thani to DMK. Flight was on time. The seat is comfortable and there was a snack service in flight. I think that snack is the bread that they can't use anymore in Auntie Anne. However the baggage arrived fast and the ticket price is not expensive. The in-flight service is better than Air Asia but Nok Air is more expensive and more comfortable.","","","","","3.0","","","","","","","","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Bond","United Kingdom","2012-11-19","Flew LGW-SSH return in November - A300 both ways and both flights on time. Paid for extra legroom which on that aircraft means the front cabin and well worth it. Return leg the aircraft was configured for premium with only 8 abreast and not 9 so wider seats.","","","","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Lynn N Salter","United Kingdom","2012-11-16","ZB216 departure 15.40 from Gatwick to Faro on November 4th. Initially told delayed to 16.10. When we arrived at Gate 38 we were told that the crew both flight and cabin were delayed as some were out of hours and that we were going via Manchester apparently the aircraft was not flying due to some problem with the undercarriage. Finally arrived in Faro 2 hours and 45 minutes late. Have Monarch bitten off more than they can chew with all the extra routes they are starting to serve? During 2012 we have noticed an increase in the number of delays in our flights to and from Faro and our next flight will be our 16th this year.","","","","","4.0","3.0","1.0","2.0","0.0","","","3.0","0"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","N Werner","Singapore","2013-09-03","Flew CDG-KUL in Business on A380. Ground staff were ok but the airport is the worst to fly from in Europe. The lounge which is used by most airlines is not worth going. Once on board things change for the better and the Malaysian Hospitality can be experienced immediately. Staff were very friendly and offered great service. The seat was comfortable and included a comfortable duvet and pillows. The amenity kit from Tumi with Clarins product was very handy and of good quality. I ordered Chef on Call where you can choose a meal before you fly and the quality and presentation was nice. The satay and starter was great. Between meal times you can choose freshly prepared noodle soups freshly baked cookies or fruits. Breakfast was quite nice too and I managed to get some sleep during the flight. IFE was extensive and had a good collection. The A380 is a great aircraft to fly and together with the product Malaysia Airlines offers it is truly a 5 star experience.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"malaysia-airlines","/airline-reviews/malaysia-airlines","Malaysia Airlines customer review","R Gonzaga","Malaysia","2013-09-01","KUL-ADL on 30th Aug. Ground staff at KLIA are appalling. After security there was only one person at the boarding gate to check boarding passes into the holding area resulting in a very long queue. No consideration given to people with babies and young kids. Boarding was a free for all resulting in congestion once on the aircraft. FA's were efficient but that was all. No smiles no interaction just the bare minimum. Food was good but the portions were small. Since it was a night flight they took too a long time serving the evening meal and that cut down on sleep time in what was a flight of 6 hours and 45 minutes. They would have been better off serving a snack and a drink and then lights off with a more substantial meal before landing. Toilets were clean no announcements from the cockpit crew and AVOD was just mediocre.","","","Economy","","5.0","3.0","1.0","3.0","1.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Priscilla Morris","United States","2015-06-17","We were scheduled to fly from Oakland, California to Budapest via Oslo on Norwegian on May 30. We received an SMS message that or flight was going to be delayed. A short while later, we received another message saying that our flight would leave on time as scheduled, however it would be serviced by another carrier (that I have never heard of). We then found out from other passengers that the flight was cancelled and that all passengers were rebooked on a flight leaving 2 days later (on Monday night, June 1). We then discovered that the rescheduled flight was delayed until Tuesday morning, June 2. I called Norwegian's customer service number and after waiting on hold for 1 hour and 55 minutes, spoke to a rude service representative who said my only options were to cancel, or to go on my trip 3 days later than the orginal departure date. I asked to be rescheduled on an alternate carrier, a 3 day delay being utterly ridiculous. The representative told me that would not be possible. She said that Norwegian would put us up in a hotel at Oakland Airport and would issue a $20 per person meal allowance. She refused to let me speak to a supervisor and would not disclose the reason why. She then proceeded to hang up on me. In my 40 years of air travel, I have yet to encounter anything like this. The policies and conduct of this airline can only be described as outrageous. The Norwegian passengers on the flight said this is a common occurrence.","","FamilyLeisure","Economy","Oakland to Budapest via Oslo","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Mathias Kessler","United States","2015-06-16","19 Nov 2014, Rome-Fiumicino - New York. Never again, I took the flight from Rome via Copenhagen to NY. They not only have a 20 kg allowance which I had to pay a lot of money because I had the regular 23kg packed, but they also are not exactly generous and made me pay over 100 euro for those 3 kg. I would not recommend flying this airline. Their concept is to make money off every single incident and have built in some rules that enables them to make that extra money. It's not as cheap as it seems if you add those costs.","","Solo Leisure","Economy","Rome-Fiumicino-New York","5.0","2.0","4.0","2.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Scott","United States","2015-06-15","As I looked to book a flight from JFK to Copenhagen, I came across Norwegian and noticed that they were about $250 cheaper than the next leading airline, and offered a direct flight when the next expensive flight involved a brief connection. I came across some pretty negative reviews online and was apprehensive going into the flight. However, I must say that the flight far surpassed my expectations and I will be very likely to fly Norwegian again. I knew going into the flight that Norwegian does not offer complementary beverages or an in-flight meal without a hefty price, so I just made sure to grab a bite and bottle of water at JFK right before my flight and to pack my own little travel pillow (again, for $250 and a couple hours of layover saved by flying Norwegian, I can drop $10 on a sandwich before the flight and not starve, it is well worth it!). The flight was 20 minutes late boarding, though we actually arrived in Copenhagen on time. The flight itself was extremely comfortable. We boarded to music playing, they dimmed the lights quickly after take off, the cabin was pressurized at a lower altitude than most aircrafts are capable of which left me with very little jetlag, free and relatively fast wifi, and each seat was comfortable with it's own personal Android operating screen that contained several good movies & music albums to keep me entertained. All together it was a great flight experience and very impressive for the price, and one that I'd definitely recommend to others.","Boeing 787","Couple Leisure","Economy","New York JFK to Copenhagen","9.0","5.0","3.0","1.0","5.0","4.0","5.0","5.0","1"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","S Crane","","2008-11-13","Don M to Chiang Mai round trip and Don M to UTH several times. Their website is quite easy to negotiate and prices were comparable to their primary competitor on those routes Air Asia. Nok Plus is well worth the small difference in price and I had good service on clean planes with beverages and snacks provided. Twice upon arrival at UTH it was raining and their ground was outside handing out umbrellas since they put you on the tarmac not a jetway. They would be my first choice of the SE Asia bargain airlines.","","","","","5.0","","","","","","","","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","F Chan","","2008-07-28","Bangkok-Chiangmai on a cramped ex-Thai Airways B737-400. A budget airline that gets you from A to B. Don't talk about service or comfort of any kind. Internet booking efficient. Seat numbers allotted at check-in.","","","","","3.0","","","","","","","","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Jackie Waring","","2008-06-17","Pleased with the product although on one leg they charged us excess baggage and on another they did not. The staff were very nice and polite. Drinks etc although had to be bought were a reasonable price. No problems.","","","","","4.0","","","","","","","","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Yvonne Pauline Thompson","United Kingdom","2012-11-15","Lanzarote to Manchester on 6th November. ZB627. No gate until we were nearly due to take off no delayed sign. Then gate was changed twice then changed over of cabin crew finely boarded plane then told to disembark. Plane needed to fly to London. We were told to return to the terminal. Approx two hour delay with very limited information. Finely arrived in Manchester no ground staff therefore could not open the doors then no bag handlers so another delay. I felt sorry for my young Grandchildren. It was an awful experience.","","","Economy","","2.0","2.0","4.0","2.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Fuller","United Kingdom","2012-11-15","November 8th flew London Luton to Tenerife. Plane 2 hours 20 minutes late leaving on our return flight we were on time. Apart from this no other problems staff were all polite and friendly.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Thomas Curtis","United States","2015-06-14","We were scheduled to go to JFK in NYC on Thursday, June 11, 2015 at 6.15 pm. The flight was cancelled. We were informed that we could wait until Saturday, June 13th or wait for a plane from Euro-Atlantic to arrive with a new departure time of 3 am. It took over 2 hours to receive food vouchers and new boarding passes. As we left the gate, we noticed that the new boarding passes were issued to 2 people, not us, and for a different flight. We then tried to return to #50 departure gate to inform the agent of the error but were stopped by security. We repeatedly asked security for help but were redirected through various procedures from staff before being allowed to go back to the Norwegian desk in the terminal (not at the gate where they were first issued) to get new boarding passes. After we received the new boarding passes, we returned to the restaurant area only to learn that the food vendors had closed. We then tried to sleep in the airport at restaurant booths or chairs, anything that appeared comfortable. At 2 am we returned to gate 50, as previously directed, to find no personnel from Norwegian. There was a security guard there who would not allow us to sit in ""a secured area"". We were not allowed to check in or board until after 3 am and we did not depart until 4 am, 10 hours after our original scheduled time. The original flight that was cancelled was the cause of this confusion and inconvenience. The misinformation from Norwegian staff was also confusing and upsetting. None of the employees seemed to know procedure and provided conflicting information. Yes, flights are cancelled all the time but paying customers should not be treated this way. We were shuffled around with absolutely no regard for us. It was exhausting. The airline could have opened their lounge, provided fresh food and a more comfortable place to rest since we had to wait an extended time. It was deplorable how we were treated. It's not worth the ""cheap"" price.","B787 Dreamliner","Couple Leisure","Business Class","Oslo to New York","1.0","1.0","1.0","","","1.0","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alfred Meitner","United States","2015-06-13","This airline has to be one of the worst organized companies. Their customer service was rude and not helpful. My wife planed to fly out on a friday and the day before they changed her flight to a no name airline in a very old aircraft. We changed the flight to the following Sunday and they just sent a text saying that the same thing was happening and her new airline had a fleet of 2 planes. When looking at airlines we took a careful look at the plane they would be flying in, they booked them on a Dreamliner and then tried to put them on a 20+ year old plane. Do not use this airline. ","","FamilyLeisure","First Class","JFK to ARN","2.0","1.0","2.0","","","1.0","","4.0","0"
"nok-air","/airline-reviews/nok-air","Nok Air customer review","Stephan Groll","","2008-04-14","DMK-KBV. The trip with NokAir was an enjoyable experience. Ground and air staff were very friendly. The flight was on time. The airplane although not being new seemed to be well maintained. We even got the emergency exit seats we asked for. What could you ask more for under 20 Euros?","","","","","4.0","","","","","","","","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A D Moss","United Kingdom","2012-11-13","Delayed 10.5 hours on 1st November 07.00 flight from Gatwick to Lanzarote. Ground staff gave what looked like a standard letter with standard excuse for 'operational' delay. Given two £5 refreshment vouchers (two passengers travelling) and provided a 'brunch'. Apologies were scant and neither ground crew or air crew acknowledged extent of delay and severe inconvenience caused. Posting on this site may alert others to the atrocious service offered by Monarch.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Pleydell","United Kingdom","2012-11-13","Flight back from Dalaman to Gatwick after a 2 hour delay on 5th November after supplying food to passengers either end of the plane we where told there was no food left for us and the remaining centre seats. Tempers flew and a man was given some fruit for his children. A while after going to the toilet at the rear of the plane I looked behind the curtain to find the cabin staff all eating. This is the 2nd time this year this has happened.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Slaughter","United Kingdom","2012-11-13","Flight out of Gatwick 2nd Nov 2012 for Tenerife (S) due to leave 09.50. Baggage check in - clearly no hurry Monarch letter handed to us advised flight delayed due to technical problems ETD 14.15. Given £5 each food vouchers. Updates on screens deceiving. On asking for more info at desk advised further delay until 17.00 given more food vouchers £10 each. Finally boarded/departed 17.30-17.45. A very long and exhausting day. Could have booked 17.00 flight on the Saturday and not wasted all day wandering around Gatwick airport thought we were just unlucky (these things happen) we now learn it seems Monarch make habit of keeping people waiting. Return flight from Tenerife - same scenario just different times with slightly shorter delay. (Dep due 14.10 eventually left 19.10 - 12 euros each food vouchers). Rumours circulating at both airports that Monarch have insufficient and unreliable fleet many being put out of service with major faults. Will not use Monarch again as they clearly have no problem taking customers money but repeatedly fail to provide service.","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jon Knudson","United States","2015-06-13","This was the return of a Round trip started on 24/3/2015. I knew about being charged for everything before I started this trip so I took food and water with me both flights. I saw what they fed for the outlandish price and glad I did not buy their food. This return trip was on 4/6/2015 from Oslo to Orlando. I figured it would be late. It was. But first the Gate people came into the room and told everybody had to get out of the gate room. Then a Norwegian Police woman searched the room looking under everything and all over. Then they kept us waiting out in the hallway for a long time. Then they started letting people back in and looking only at their boarding passes and passports. They did not search any luggage so what was the police search of the room for? I think it was just a delay because the plane was not ready to fly. Finally we boarded and left about 1 hour late. Then as others had predicted, the plane became very cold after they finished dinner. I noticed everybody putting on jackets and had to put mine on. I complained and was greeted by a rude stewardess. I then went to the head Stewardess and she did turn the heat up. My home airport is Tampa. Yes, I saved a few hundred crossing to Oslo, but after I made connections to where I was going, I saved nothing and flew on a inferior airline. Their planes do not have a balanced heating system, they charge for everything, and some of the flight crew are rude. As noted in some reviews, customer service is poor. People used to talk about Ryanair. Now Ryanair is great compared to Norwegian. I wish Ryanair would start a transatlantic service.","787-8","Business","Economy","Oslo to Orlando Florida","1.0","2.0","1.0","","4.0","2.0","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Ana","United States","2015-06-12","I originally booked Norwegian going JFK-Copenhagen-Bangkok without reading the fine print as the price was comparable to other airlines albeit only slightly cheaper - or so I thought.  So I had a ""lowfare"" classification ticket which means that - despite the length of the trip - you get no food, no bag check-in, and no seat
assignment unless you pay another 33 Euros for each service for each leg of the trip.  When you factor these costs into the overall price, this ticket is more expensive with the worst service imaginable and is a health hazard too since you can't get water or anything should you start to feel dehydrated.  Never taking this airline ever again.","","Solo Leisure","Economy","JFK-Copenhagen-Bangkok","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","David Newman","United Kingdom","2012-11-13","LGW-ACE. I think Monarch has gone downhill considerably in recent years. They seem eager to join the so called low cost airlines whereas in recent years they have been the best UK charter airline. The aircraft a A321 seemed scruffy and untidy and Airbus seats seem particularly uncomfortable. Cabin crew nice enough but seem unsure of their job. Giggling whilst making announcements unsure of prices etc. Did not have a meal because cost seems too expensive hardly any room to eat it anyway.","","","Economy","","6.0","1.0","3.0","0.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Julie Blundell","United Kingdom","2012-11-09","Flew from Manchester to Preveza and return one week later (actually one week and a day due to long delay). Delayed by 5 hours outbound due to ""technical problem"" delayed 11 hours 55 minutes return journey due to various reasons but again ""technical problem"" amongst the excuses. In flight meals OK seat comfort poor cabin crew on return journey unfriendly and snooty. Information about delays non-existent meal vouchers available but provision of food frankly appalling. In short if travelling with Monarch do not expect too much be very patient and think twice.","","","Economy","","","1.0","2.0","3.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Svensson","Sweden","2015-06-12","DY 4053, 5 June. For the second time this year I flew Norwegian between Stockholm and Malmö. For the second time there was a 2 hour delay due to mechanical problems. No compensation at all. The even wanted to charge 30SEK for a cup of coffee.  Never again Norwegian!","","Solo Leisure","Economy","Stockholm and Malmö","1.0","3.0","2.0","1.0","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ken Percy","United States","2015-06-12","Had an experience I've never had in 20 years of traveling. About 30 minutes before we were to board, we were all asked to leave the gate. They roped it off, the crew sat down, and proceeded to have their coffee and sandwiches while we all stood watching them standing outside the gate. Came time to board, the gate attendant let out that the flight was delayed. An hour later, we were checked into the gate (not the plane). At scheduled takeoff time we were finally informed of the delay. I don't care what the experience is from here, never again, I will pay the premium for my dignity.","","Couple Leisure","Economy","OSL to JFK","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Christopher Holgate","United Kingdom","2012-11-07","ZB 655 out of Malaga 4th Nov 2012. Departure was to be 12.10. Although I had paid for mobile phone update I was not aware of the delays until reaching the airport and checking in. Originally told departure was estimated as 15.45 advised to check in and were given vouchers for 6 euros. After passing through security the estimated departure was changed to 17.00. Received a text message at approx 11.30 telling us departure was 12.10 on time and hope we enjoyed our holiday! At no time were we contacted by any Monarch representative to explain the problem. Given further vouchers for 12 euros for refreshments. The plane left at 20.45 8.5 hours late. Apart from a half hearted apology from the Captain we were offered nothing in the way of apology.","","","Economy","","1.0","1.0","3.0","2.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Susan Holland","United Kingdom","2012-11-06","Manchester to Faro delayed again (07.40 delayed to 18.45) and passengers told it won't be a Monarch plane taking them if indeed the flight does eventually take off! This seems to be happening more and more with Monarch what's going on with this airline please?","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","John Horton","United Kingdom","2012-11-06","EMA-Malaga and return. Feel cheated that Monarch failed to inform us even at check-in that outward flight would be on a tatty old Small Planet B737. First we knew was when we saw it on the apron. Cabin crew OK but English not good. Return on Monarch A320 much better. Punctual departures on both legs.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Klass","United States","2015-06-11","DY2514, LGW-CPH / DY7011, CPH-JFK. Arrived last night from London via CPH on Norwegian and the experience was again positive save two points. Both flights were slightly delayed by 10-15mins but arrived on time. Online check in via the Norwegian app from LGW was great, the self tagging and bag drop all worked a treat. Boarding organized and surprisingly fast. 737-800 looked new and clean. The free onboard wifi was fast and greatly appreciated. Seat comfort and legroom was fine considering the length of the flight. Service at counter and onboard seemed friendly enough. Point one -It was unfortunate that there is no through-check in with Norwegian which meant, upon arrival at CPH, going through immigration, getting bags, clearing customs and checking in again and doing that whole security rigmarole for the JFK flight. The boarding on that flight was orderly though very slow as it was a full flight. Once airborne, the crew were friendly and pleasant. Both meals ordered were served and decent.  Point two - While the much touted IFE system is great the selection of movies and TV shows available was very limited and dated. Seat comfort and legroom is reasonable. Takeaway - For the price Norwegian beats out a lot of 'full service' airlines. It doesn't feel as 'cheap' as other LCCs. Pack your own snacks, blanket, cushion if you need and your own device with entertainment and you are set. Would certainly fly them again.","","Solo Leisure","Economy","LGW-CPH-JFK","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Davies","Portugal","2015-06-07","Flight DY7045 - London-Gatwick to Florida-Fort Lauderdale/Miami - Premium: I had a very enjoyable flight in Premium Class plenty of legroom and a comfortable seat. The flight out of Gatwick was delayed for about 20 minutes. There were soft drinks to welcome us onboard a blanket and in ear headphones provided. A very colourful smooth flight. The staff were a bit wooden and didn't say or smile much. The first meal was tasty chicken with rice but the second meal not so good! The restroom was clean and modern. Had to get a coach to the Terminal got through Immigration fairly quickly and case pick up was quick. I would recommend Norwegian/Premium Class and I will be booking again for the Christmas period!","","","Premium Economy","","9.0","4.0","3.0","3.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","L Dive","United Kingdom","2012-11-05","When we arrived at Tenerife airport for our return flight to Gatwick we were told 3.30pm flight delayed until 7.40pm. I checked online and found out the plane coming out to us was not even scheduled to leave Gatwick until at least 5pm so earliest we could leave would be 10pm. Monarch would not comment on this. Flight eventually left Tenerife at 11pm - 7.5 hours late. Fortunately for us we were home in bed by then as on learning of the delay we immediately rebooked 2 standby seats on a Thomas cook flight to Stansted. Our risk to use Monarch again cost us 150 euros for our Thomas cook seats but we have now learnt our lesson and will never fly Monarch again.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Weekes","United Kingdom","2012-11-01","Flew into Gatwick from Palma 28th October and was told that due to technical difficulties there would be a 6 hour delay in Palma. The flight went out but it would appear the flight was overbooked and another flight had to provided. Not impressed as when we reached Gatwick there was a further delay as there was no staff to unload the plane then told they could not get the door open. As a result of this my waiting taxi charged me waiting time. From the reviews this seems to be a common occurrence with no respect or regard for peoples time.","","","Economy","","","3.0","4.0","0.0","0.0","","","0.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Arthy Bustraan","United States","2015-06-04","On the 11th April I took a flight from London Gatwick to Orlando. Sometime before we arrived we were told that instead of Orlando we were going to land in Ft. Lauderdale we were then told by the staff that the flight would fuel up before we take off again to Orlando. After being on the plane for an hour or so we were then told that the flight would not go to Orlando that night but leave the next day. However all the passengers would be taken care of by the airline since they were going to provide a hotel and transportation. After an hour we deplane and after we had immigration and customs check the ground staff said we have to care for ourselves as they could not provide us transportation and hotels for the night. I was very angry as they did not keep their word and many were left stranded. I will never want to go with this airline again. The passengers had a very poor customer service by them.","","","Economy","","","4.0","2.0","0.0","4.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Francesca Carone","Italy","2015-06-01","LAX-LGW. May 27th 2015. DY7096. LGW-FCO. May 28th 2015. DY2500. It's quite weird that for an international flight even if you are in Economy class they don't serve any type of meal or drink - this is not comfortable at all. When I asked for water they gave me a little glass when I asked for a second time they were quite upset about that. I don't know any company who has such a restrictive baggage policy - why do all companies that operate internationally allow 23kg of check in baggage while Norwegian offers just 20 kg. If you want headphone you have to pay 3 dollars if you want the blanket other 5 dollars.","","","Economy","","1.0","3.0","2.0","0.0","3.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","B Pearce","United Kingdom","2012-10-30","Two hour delay going out Gatwick to Lanzarote and the day before we flew home they changed the departure time from 18.00 to 19.55 without informing us. The flight actually took off at 20.20 getting us to Gatwick at 5 past midnight. Seats are tiny - I'm 6 foot so not unusually tall and it was impossible to get my knees in so they kept driving the trolley into my leg. The top of the seat was at the top of my shoulders. It was hot and the staff looked totally miserable. Dreadful experience.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","E Eversfield","United Kingdom","2012-10-30","We booked to go East Midlands to Palma. A few days before I had an email to say travelling with Air Italy a small relatively new company. We had the same seats both ways. We were half an hour late leaving. In our seats we noticed repairs sticky tape and ripped armrests. Unfortunately we were on the same plane home - we recognised the sticky tape! My husband's lunch served at 12.30 was the same as the breakfast served on the way out!","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","H Kaaber","United Kingdom","2015-05-31","Flew LGW to OSL £75 return easy self check-in outbound flight 25 minutes late departing inbound half an hour late...otherwise new plane good service but didn't buy any food always overpriced on budget airlines. Would use Norwegian for this route every time.","","","Economy","","8.0","5.0","4.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Valerie Hawkwood","United Kingdom","2015-05-31","Yet another brilliant stress free return journey from London Gatwick to Las Palmas Gran Canaria. Checking in both ways swift with no hassle whatsoever. The flights were punctual and comfortable with welcoming friendly and efficient cabin crew. The pilot and co pilot on our return journey were particularly informative. The snacks and drinks are the typical airline prices and do not really cater for vegetarians but there is nothing to stop anyone purchasing food and drinks airside to take on board. The free Wifi on board is a big bonus and helps pass the time. This airline remains our choice of budget airline and in fact we have booked the same flights for our August holiday to Gran Canaria.","","","Economy","","10.0","5.0","4.0","3.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","A Blake","United Kingdom","2012-10-30","Flight from Majorca to Gatwick on 23 October delayed by 7.5 hours. New plane had to be flown out. Seats in new plane even more crammed - both sideways and forwards than before. Nobody seemed to be keeping local staff informed as to whet was happening. Monarch used to be much better. One mark for landing at the right airport.","","","Economy","","1.0","1.0","3.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Laura Churchill","United Kingdom","2012-10-29","This was the first time I had flown on Monarch and felt as if I was travelling in a cattle truck. We had paid to check in our luggage but found that there were people taking cases on board that were equally as big as ours some were taking two pieces and cramming them into the lockers on top of our hand luggage jackets and duty free. The flights on both the outward and return journeys were an hour late. In trying to find space for their luggage they were blocking the aisles making boarding very slow.","","","Economy","","","2.0","4.0","0.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Klass","United States","2015-05-31","DY7011 JFK-CPH. Check in at JFK painless (and friendly) despite there not being an ability to do an online check in. Departure was slightly delayed boarding was fairly organized. Early arrival. Onboard cabin was clean leather seats are narrow and offer OK comfort. Legroom is average at 32"". Felt a little tight as I had the IFE box under my seat 17G. Brought my own back cushion and blanket to not have to buy one onboard. I booked and paid for meals and luggage which seemed to be the easiest way to go. Buying food onboard does mean waiting 2 hours until after 1st meal service is done. With an 11pm departure hardly worth the wait having said that meals served tasted better than they looked. Crews were both pleasant and worked quickly. BYO water bottles. Entertainment - the fast responsive system was a bigger star of the show than any of the content presented. Not the best selection of movies and TV shows - a lot of older flicks and your run of the TV mill shows. Having said all that the overall impression with the excellent fares across to Europe make Norwegian a hard one to pass up compared to United or American. Manage your expectations prepare and this can be a perfectly good way to fly.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Wright","United Kingdom","2015-05-29","Flew Berlin-schoenfeld to London Gatwick. First the negatives: Plane was late by about 20 mins. Inside of the plane was old. Now the positives: Wifi on the flight once i got it to work was simply amazing free and not really slow either. I was amazed. Also inflight screens for every 3 rows was quite cool. Staff were very nice and friendly. Flight was cheap compared to easyjet as well. If you're considering the easyjet flight or this one this one will more likely be late due to poor positioning of the airline in the airport but it has wifi and they even texted me to tell me the plane was delayed (whilst I was on the plane 5 minutes after the delay time mentioned in the text but the idea was good) I would choose this airline. Sadly the flight prices vary a lot.","","","Economy","","8.0","3.0","5.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Edna Hom","United States","2015-05-29","We flew Norwegian Air from LAX to Gatwick. I called customer service three times for clarification of water food luggage and check in questions. They were very professional and helped me understand how this airline works. We brought our own food and water. We did not book for seats in advance. Didn't order food. Did check in one piece of luggage and brought one carryon. They do weigh and coming back to US they weighed my carry on. My carry on was a bit overweight and so I took one item out and placed in my backpack. When we checked in we got an aisle seat and middle seat flying to Gatwick. Coming home we got an aisle seat and middle seat and no one sat in the window seat and so we got an entire row . Movies were updated and we brought our own air phones. They charge 3.00 if you need one. We bought our own meals from Gatwick airport 7.00 US and it came with a bottle of water. We will fly Norwegian again now that we know how it works. You can't beat the price. We flew on a Boeing 787 Dreamliner.","","","Economy","","8.0","3.0","0.0","0.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Roake","United Kingdom","2012-10-29","Arrived at Gatwick to be told at check in there would be a delay but no further information available was promised that info would be available at 8.10 the original departure time. No further info forthcoming until we chased at the info desk to be told that the flight would be delayed 4 hours (could fly to Palma and back almost in that time) given a £5 voucher and told the carrier was also changed. It really is amazing that Monarch have a business at all. I will never fly Monarch again absolute lack of communication and complete disdain for their customers.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","C Prattis","United Kingdom","2012-10-25","MAN to Sanford return. Check in quick and efficient both ways. Outbound flight on time return delayed 30 minutes. Plenty leg room in economy food outbound good return not so good. Drop down screens not good for small kids as they wont be able to see over seats. Staff excellent would fly with Monarch again.","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Phillip Good","United States","2015-05-27","DY7088 9 May 2015 Los Angeles - Stockholm-Arlanda. DY3207 10 May 2015 Stockholm-Arlanda - Copenhagen. DY7091 20 May 2015 Copenhagen - Los Angeles. Norwegian Air Shuttle is a money saver. Aboard a Dreamliner coming and going between LAX and CPN. Plenty of leg room in economy but seat doesn't recline very far. Going I took the reserved seat luggage food package mainly because they charge for luggage separately for each stop en route. Returning on a non-stop I paid for my bag and picked up a delicious sandwich plus pastries at Anderson's Bakery. NAS food is barely edible but you get beverages that way. Otherwise the smell of coffee will drive you crazy. On return flight two of the toilets were out of service and my in-seat video kept breaking down in the middle of movies and games. Hope NAS exterior maintenance is superior to their interior.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","I Moir","United Kingdom","2015-05-20","First time flying Norwegian airlines from Edinburgh to Malaga. First impression excellent loads of leg room and courteous staff. Apprehensive about baggage allowance having booked a Thomas Cook flexitrip. This proved no problem as we had 20k allowance five more than a number of other airlines. Flights were not quite on time but on the way home high winds brought us home safely on time turbulence almost negligible. Certainly will be looking to fly Norwegian again possibly to Copenhagen.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Brian Holliday","United Kingdom","2012-10-25","Birmingham to Malaga on 15.05 15/10/2012. Arrived at check in to be told that a substitute airline would be used which filled us with dread after all the recent bad news concerning Monarch flights from Birmingham this summer. This proved to be true as our flight was delayed for over 4 hours for which we were given £5 food vouchers have you tried to buy a simple meal at an airport for £5. Returning seven days later was an improvement as flight only 1 hour late. Earlier this year had a Monarch flight from Birmingham to Fuertventura moved from Birmingham to Manchester but the return scheduled to return to Birmingham!","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Robinson","United Kingdom","2012-10-24","Very disappointed to learn that Monarch are now sub letting flights to Small Planet Airways having recently booked with Monarch only to find at the airport that they had switched the flight to Small Planet Airways this is ongoing apparently due to a shortage in planes! I would advise steering away from Monarch as this really is poor practice.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Proctor","United Kingdom","2015-05-20","Travelling from Edinburgh to Rome with a connection at Copenhagen. The first section of the flight was very stressful due to the check-in at Edinburgh. I only had hand luggage but had to queue up along with everyone who had baggage to drop off. There was a large group of men travelling with rifles and ammunition which took up a lot of time with only two desks open but no special provision made. Edinburgh service personnel said that Norwegian Air had only paid for two desks and there was nothing to be done. Eventually someone was found to open another desk which sped it up a bit. I was in the queue for over an hour with many still behind me. The plane was delayed 30 mins due to this disorganised system. Apart from the hassle of having to wait in this long queue unnecessarily it was very stressful as the time in between my flights was only one hour so it was a worry for the first leg of the journey. I returned from Rome with Ryanair today arrival time happening to be at the same time as the check- in for the same flight to Copenhagen with Norwegian Air and saw exactly the same problem as Friday with long queue with mix same customers with hand luggage and those with full trolleys of baggage. There are self service machines for a number of air companies but not Norwegian Air in Edinburgh. Again the ground service staff said that Norwegian Air had not paid for that facility. Once we were on board the captain apologised for the delay saying that it was due to the inexperience of the system the new ground staff!. I have enjoyed flights with Norwegian Air from Scandinavia to Britain and Europe over the last 3 years. Had been impressed with the airline and deliberately chose them to go to Rome as an alternative to trying to go via London. However after this experience which was like stepping back many years pre Internet booking I will avoid it until they sort out these difficulties. If Norwegain Air aren't prepared to invest in the same systems in the UK its cheapness will not compensate for the difficulty hassle and stress of checking in. There also was no apparent way to check in on line either though I have been told by customer services that is possible but not always!","","","Economy","","2.0","4.0","4.0","2.0","0.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Leueen Miller","United States","2015-05-18","My daughter organized a trip to England. We were to travel Norwegian. I usually use European airlines and thought Norwegian airlines were a national Norwegian airline not a budget basic one. The outgoing trip was 6 hours late which basically lost us one day of our holiday. It was cramped poor service basically awful. I was shocked. On the return trip I decided to upgrade to what they call premier class. To my surprise there was no advantage in boarding the plane poor announcements late announcement of gate so everyone did not know where to go. The seat was definitely better but it ended there. Plastic glasses hostile service awful food. I was frankly shocked. On arrival usually business class luggage comes out first no not on Norwegian my luggage was last. It was really like a bad joke. Never again. Beware of Norwegian airline.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","G Howells","United Kingdom","2012-10-24","Gatwick to Bodrum October 2012. Paid for extra legroom very quick and comfortable flight - 3hrs 10min. Return flight delayed 75 mins good leg room and we will use them again. No IFE but had my laptop so I was entertained.","","","","","10.0","4.0","5.0","0.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","E Healey","United Kingdom","2012-10-24","I have flown Monarch for umpteen years 3 times a year and love the ease of using their online booking and check in facility. However I have noticed over the past few years that the seats have become more cramped to the point they are uncomfortable now and also decidedly shabby. Return flight seats are the worst due I think to them adding an extra row in the aircraft. I think this is unreasonable given we are charged for extra leg room. My last flight was only delayed by 50 minutes but despite booking the seats a year in advance they were changed and our party was separated.","","","","","5.0","2.0","4.0","3.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Peter Heathcote","United Kingdom","2012-10-23","Gatwick to Venice and back for a weekend break. On time nice plane polite staff what more do you need.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Javier Martinez","United Kingdom","2015-05-13","Very bad experience on the flight WAW-LGW on the 7th May 2015. Very long taxiing waiting then aborted takeoff due to malfunction. Plane returned to stand and began being repaired with people inside. The captain giving false advice about 'few minutes' 'quite soon'. Eventually after 2h+ passengers unloaded and bussed to the terminal to wait for - theoretically - another two hours. Meanwhile the flight got canceled people left on their own fate. Norwegian is a victim of its own success stopped paying attention and the service worsened below acceptance no matter how low the cost is.","","","Economy","","","4.0","3.0","3.0","3.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","David Pring","United Kingdom","2015-05-12","Flew to JFK from LGW on April 24. Flight was good and Dreamliner is a great plane. Staff attentive and friendly. We brought our own food and drink as food on plane expensive but looked ok. We arrived ahead of schedule and only downside was we had to wait 40 mins on tarmac for an available gate. Apart from that a pleasant experience.","","","Economy","","9.0","4.0","4.0","0.0","5.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","V Langbridge","United Kingdom","2012-10-22","4 hr delay from Malaga to Birmingham second time in as many months had this trouble. Will not be booking Monarch again. Could not move in seat so squashed and felt like person in front was on my lap. Get your act together Monarch you used to be reliable!","","","Economy","","","1.0","3.0","0.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Emiliano Morchi","Italy","2012-10-21","LGW-MXP Sep. 10th. A321 aircraft not very new but comfortable. Easy boarding and fast check-in. No food onboard unless paid but the fares are acceptable. It was my first time with ZB and I really enjoyed it and I found the overall service better than BA and U2. It's a pity that they'll discontinue their flight from MXP. I would definitely fly again.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Mountain","United Kingdom","2015-05-10","4th May flight DY 5164. Shambolic from beginning to end. Will not be using Norwegian Air again. Six hour delay at Barcelona airport. No explanation as to why and no apology. Moved to three different gates. Staff not welcoming and no evidence of training in customer care. We were charged for refreshments when I would have expected them to be free after so much inconvenience. Other airlines superior in all aspects.","","","Economy","","","4.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Russell Underdown","United Kingdom","2015-05-10","Service was quite basic but good. Our family flew out to Lanzarote on 24th April 2015 our flight back was on Friday 8th May at 10.35. My father was taken ill and the cabin crew were so very helpful and put my fathers mind at rest.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","S Kistruck","United Kingdom","2012-10-21","UK to Turkey. Outward delayed 2 hours then delayed further as cabin door would not close meaning arrival at destination near midnight. Seat was awful with metal bar pushing into back. Return flight delayed 2.5 hours arrived UK after midnight and incurred extra parking charges. Seating very cramped and I was bumped into every time one particular steward passed by. Seated away from my partner. In all a nightmarish experience.","","","Economy","","","1.0","2.0","0.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","J Roberts","United Kingdom","2012-10-21","Booked flight and seats well in advance East Midlands to Malaga Sept 25th returned Oct 8th and wasn't informed that we were not flying with Monarch - only found out we were flying with Small Planet when boarding. Seats booked online 1A/B as my wife is disabled. We were asked to move by a Serviceair staff member with apologies as we should be able-bodied to use those seats moved to second row E And F. Seat adjuster broken no change when we returned. Looked forward to flying on as Monarch aircraft ended disappointed.","","","Economy","","3.0","2.0","3.0","3.0","0.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","James Campbell","United Kingdom","2015-05-10","Our flight from London Gatwick was ok and as expected for a budget flight ok food ok entertainment quite a few people were not fed and not sure why they were not being fed. However we were. Then some 25 minutes out of Orlando we were notified by the Captain there was a problem with landing as the weather was bad. The flight circled for some time then diverted to Fort Lauderdale. We were told we would refuel then fly up to Orlando. After some time on the ground and 10pm at night we were told they were going to get us accommodation overnight in Fort Lauderdale and fly us up in the morning. If this was not possible they would bus us up tonight. We found out as soon as we got off the plane this was not the case and Norwegian Air knew it. There was no one to help 250 dumped passengers at now 12 pm at night in fact 5am in the morning passenger time 160 miles away from their destination. Passengers in their 90's with wheelchairs and infants left in a now closing terminal in the middle of the night. With no onward help and no organised accommodation possible in a fully booked convention weekend in Fort Lauderdale. Their was one a Representative from Bamhama air trying to help giving advice. Groups of passengers were stuck in the small hours negotiating the taxi rate up to Orlando a trip of four hours. In summery don't trust them if things go ok you will probably be fine but if things go at all wrong you will be dumped and you won't see them for dust.","","","Economy","","","3.0","2.0","3.0","3.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Dan Loughran","United Kingdom","2015-05-08","I flew LGW to LAX on 29th April and LAX to LGW on 3rd May. Both flights were exactly on time and I got text updates telling me the same. I flew economy class on the way out and premium class on the way back. Firstly economy was absolutely fine for the price but beware that you will get charged for everything including headphones and blankets as with another budget airline but the great thing is that you order everything that you would want via the touch screen TV in the back of the chair in front so there is waiting around for the cabin crew to go up and down the aisle to serve you. The selection was OK and the service was excellent and fast but no cash at all is accepted only credit cards . You can pre order proper meals when you buy your ticket which we had done and the food was great you can of course bring on your own food. The fight back in Premium Class was fantastic it was better than some business class on other airlines I have flown with all the food and drink that you wanted and it was very nice. Seat was very big and the Dreamliner is a great plane. I would highly recommend either class but I was impressed with the premium cabin!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Melvyn Hood","United Kingdom","2012-10-18","We flew from East Midlands to Alicante on a Small Planet Airlines 737-300 on 11th October 2012. The aircraft was nearly 24 years old and still carried the Norwegian red nose livery. The drop down tables were so worn that when I put my drink down it ended up in my lap as it was at about 20 degrees out of level. The aircraft was very tired and the cabin was somewhat distressed. The toilets had certainly been well used and not that well cared for. The crew and cabin staff were all Lithuanian and struggled to understand what a gin and tonic was. The crew announcements were faint and inaudible. When I book with Monarch I want to fly with Monarch. Not a good experience!","","","Economy","","1.0","0.0","3.0","1.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Dave Calveley","United Kingdom","2012-10-17","Sunday 7th October 7 hour delay. Checked in on time 14.00 hrs for 16.30 to Majorca only to be given a sheet of paper informing us of a severe delay (again due to ""technical reasons""). Given a meal at SAS Radisson hotel at 18.00 but like a cattle market trying to feed 300 aprox at one sitting. Finally got away just after midnight. My main gripe is this has been going on for weeks now according to various sources so why have Monarch made no attempt to lease in a replacement aircraft. Just unbelievable that they are content to bumble along with constant delays etc to the annoyance of their customers. I will not now book any holiday that involves using a Monarch aircraft.","","","Economy","","2.0","4.0","4.0","3.0","1.0","","","3.0","0"
"nouvelair","/airline-reviews/nouvelair","Nouvelair customer review","David Adamson","United Kingdom","2013-07-29","Outward bound flight was a joke when we booked in we got the boarding passes for the seats that we had pre-booked for £45. Flight arrived in to Belfast International from Humberside and when we boarded the aircraft we found a family sitting in our seats. When I spoke to the head of the cabin crew he told me to find an empty seat anywhere on the aircraft. Everything on the flight was priced in Euros and the staff was unable to work out the exchange rate on both flights and charged everyone in sterling. The toilets were a disgrace less said the better. The aircraft was an A320 which was over 20 years old and should have been scraped a long time ago. There was no safety whatsoever on the plane we landed with rubbish all over the floors tables still down and many had their seat back still down. This company should not be taking people on holidays until they train their staff to the standards that is expected in 2013.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"nouvelair","/airline-reviews/nouvelair","Nouvelair customer review","C Thornton","United Kingdom","2012-06-26","We left Manchester 40 minutes late (02/06/12) and were seated 1A 1B. The aircraft was TS-INI the oldest of their fleet the cabin interior was tired and the seats were uncomfortable. Before departure the cabin crew did not come round to check everyone had their seat belts on bags stowed etc. The safety demo was spoken in bad English. The flight was very uneventful. About an hour into the flight they started their one and only service for the flight which consisted of soft drinks and hot drinks sandwiches and beer. They had very little stock. No tax or duty free service. On a couple of occasions the Purser left the flight deck door wide open whist chatting to the Captain. 3 hours and 15 minutes we landed and we were all glad of it. After speaking to some other passengers on the flight at our hotel there were a number of broken seats about half way down the aircraft. On the return flight (16/6/12) we were delayed approximately 60 minutes. Our aircraft was TS- INL second oldest in their fleet. Our seats we 23C 23D and the aircraft looked in a better state of repair and the crew were much more helpful. We had 1 drinks/food service and the only alcoholic drink they serve is beer. They also did their Tax and Duty free service. The crew were happy enough for you to purchase alcohol on this service and open the bottle to drink for your flight. All in all I was pretty disappointed by Thomas Cook using this airline as were a lot of other people we spoke to there. If you want any food or drink for your flights take it with you! (My trip satisfaction is 3 - only because they got me from A - B in one piece!","","","Economy","","3.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Richard DeFrancesco","United States","2015-04-28","A great experience. 10 hours directly from the San Francisco Bay Area to Stockholm. And on the Dreamliner. You'd be a fool to travel from the west coast to another transfer city in Europe to then get to Scandinavia. You'd add another 6 hours to your trip and it isn't worth your time or money. Fly directly with Norwegian. And great connections to other European destinations.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Warren","United Kingdom","2015-04-28","Return flight from Orlando to London. Pilot was informative and advised the first couple of hours would be bumpy then rest of the flight would be smooth. Cabin crew were a bit grumpy also spent most of the night chatting or slamming the cupboards. Plane nice and modern inflight entertainment a little old but on time so can't complain!","","","Economy","","7.0","3.0","3.0","1.0","3.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","N Taylor","United Kingdom","2012-10-16","My wife and myself returned on a Monarch flight from Rome to Birmingham on 15/10/12 after a 4.5hr delay. Again like previous reviews Monarch used a Slovakian airline using an old 737-400. The reasons given for the delay was first of all they did not have enough fuel so we had to disembark then when we get back on to move about 20 metres and then the fight crew say they have a technical problem i.e. a problem with the steering. So we wait on board for a further 2 hours then are told it was only a minor problem & we can take- off. The only thing we got as an apology was a cup of tea/coffee. This particular flight is always late from Rome perhaps if they delay it they get a cheaper slot or am I being a bit cynical. I have travelled with Monarch many times but that will be the last.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Michael Smith","United Kingdom","2012-10-16","We had to wake up at 5am only to find that Monarch had had to find another aircraft from Netherlands and there was a 4 hour delay which they had known about days before our flight. No attempt to advise us of this. Our return journey was delayed 5 hours thus not arriving at out hotel room until 2.30am. Thank goodness we were not having to drive. Seats cramped spare economy plus seats but they wanted £40 for anybody to use them. Customer service non-existent.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"nouvelair","/airline-reviews/nouvelair","Nouvelair customer review","Rita Dobson","United Kingdom","2012-05-15","We went to Djerba on 5th of May. This has got to be the worst airline I have ever been with. The plane was old and grubby toilets needed a good clean. The crew served drinks once no alcohol even though there is a price list in their inflight magazine. No duty free the crew sat in the galley most of the flight their English was poor. The only plus side was that the plane was newer on the way home but still rubbish service and rude crew.","","","Economy","","1.0","","","","","","","1.0","0"
"nouvelair","/airline-reviews/nouvelair","Nouvelair customer review","Michael Clarke","","2007-11-23","TLS-DJE-TLS. No problems with check-in plane clean crew friendly & helpful. Did not try food but advised by others that it was satisfactory","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Siegrun Baulitz","Germany","2015-04-26","I took the flight TFS to CGN yesterday 14.20h. The seats were unacceptable. I have pain everywhere my husband as well. This was my third flight with Norwegian the first one was excellent the second one ok but this one!","","","Economy","","5.0","1.0","4.0","0.0","0.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","E Snow","United Kingdom","2015-04-24","Travelled from Turkey to Oslo and Oslo to Edinburgh. Leg room poor and seats not comfortable. The food choice was very limited. The major problem was that in Turkey when checking in we were told that the hold luggage was checked though to Edinburgh. This proved not to be so - the luggage had to be picked up and we had to check in again at Oslo - there appears to be no such thing as transfer passengers. In Turkey they said we didn't need a boarding pass for Oslo to Edinburgh - another error - this is not the service I expect. Certainly not an airline I will ever travel with again.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Couldwell","United Kingdom","2012-10-16","Birmingham to Rome flight ZB 5409 15th October 2012. A nightmare of trip. Aircraft was Air Explore. Firstly captain decided not enough fuel after sitting for 1 hour in plane - did he not know before? Only occasional communication to passengers. Disembarked and kept in terminal for 1 hour then re-embarked then developed technical fault on taxi. Surely the fault must have been noticed after landing at Rome! Flight landed 5 hours overdue. Plane was very old 737-400 and dirty with broken seats. Captains management of the whole situation was at best extremely poor and worrying. Stewardess's English was poor talked in their own language and dress code left a lot to be desired. Seem not to have any concern for passengers many of whom were extremely concerned about the events. Landed 5 hours late. No effort on flight apart from a free cup of tea and no food apart from snacks which had to be purchased. Why Monarch continue to use Air Explore after all the bad reports and incidents is ludicrous.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Y Hindle","United Kingdom","2012-10-16","Booked well in advance to fly on a Monarch plane to Malaga 10th October I am a nervous flyer and in the past have found Monarch excellent. I was upset to have found out just before boarding we had been transferred to their sub contracted airline but told my return flight was a Monarch plane. The plane was old and cramped a passenger in front adjusted her seat before take off and the arm came off in her hand. The return journey from Malaga was delayed by 4 hours and was again with the sub contracted airline a 6 euro voucher for food given out no information as to the reason for the delay. Watched Ryanair take off like clockwork!","","","Premium Economy","","2.0","1.0","3.0","0.0","0.0","","","2.0","0"
"nouvelair","/airline-reviews/nouvelair","Nouvelair customer review","Tapani Utunen","","2005-03-14","Nouvelair Airbus 320 in March 2005 Helsinki-Monastir-Helsinki and found the airline good value. Being a charter carrier the leg room wasn´t too good for a tall chap (187 cm) like me but a hot meal and non-alcoholic drinks were served free of charge. It was the usual airline food both ways: turkey & rice plus pasta bolognaise and Tunisian red & white wine plus beer were available (wines 250 €/beer 150 €). The crew were professional and attentive and the flights were on time - that´s all I needed.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Warren","United Kingdom","2015-04-23","Flew from Gatwick to Orlando. Flight left on time and arrived early. Lovely plane entertainment was good although choice was a little old. Definitely advise to bring your own food £25 was very steep for what they offered.","","","Economy","","7.0","3.0","4.0","2.0","4.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ed Thorne","United Kingdom","2015-04-22","LGW to JFK return. A very good pair of flights. 787 lovely very quiet and comfortable impressed with entertainment and food and both flights landed spot on time. Very good value for money-at least £100 cheaper than next cheapest option - customer service good. Also pleasing to see both flights completely full as hopefully means these will continue and perhaps they will expand into doing even more long haul flights! A very satisfied customer cannot recommend enough!","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","John Jesson","United Kingdom","2012-10-14","Booked to travel East Midland to Malaga out 7th October 2012 return October 14th 2012. I was advised with to 2 weeks to go that Monarch had substituted the place to Lithuanian Charter plane. The crew advised the plane was well over 25 yrs old. I was on the back row the seats in front were broken so the next row were almost on our lap. I didn't have enough room to eat my food staff tried to move me but the only vacant seats (3) were also broken. Never again. The crew were okay but the plane - I'd rather walk.","","","Economy","","3.0","2.0","3.0","3.0","0.0","","","2.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","P Skelton","United Kingdom","2012-10-14","Birmingham - Rome on time both ways and courteous service. Replacement airline on way out was Air Express and attentive service from them too (not heard of them?). Would have been even slicker on way back but for passengers getting to gate at the very last minute whilst remaining passengers stuck on the transfer bus for 15 minutes waiting for them. Overall a very good experience for a low price no frills airline.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ollie Watts","United Kingdom","2015-04-19","I flew from Gatwick to Berlin on 5th April (DY2498) and returned on the 9th April (DY2499). The flights were very cheap and £29.99 outbound and £27.99 inbound. I was only carrying hand luggage. This was my second time flying with Norwegian but the first time flying with them short haul. I had flown on their 787 Dreamliner from Gatwick to New York and return last August of which you can find my review for on this Norwegian review page. My parents have flown Norwegian short haul from Gatwick before and were very impressed so I was looking forward to comparing their long haul service with their short haul service. Boarded on time on the outbound journey unfortunately the aircraft was not one of the new Sky interior fitted ones but was clean and comfortable. Departed a little late due to heavy traffic at Gatwick as it is a single runway airport. I was very impressed with the crew they were very welcoming and the inflight service was impressive and genuine and they actually looked as if they enjoyed their jobs. I have had the complete opposite experience with premier airlines such as British Airways. Landed on time. Coming back to Gatwick I had a similarly good experience. The crew were again very attentive and quick to ready some cooked food I ordered during the inflight service which was of very good quality considering they are a low cost carrier. Again the aircraft was not a new Sky interior fitted one but still clean and comfortable. Overall I was very impressed with Norwegian's short haul service it was just as good as their long haul one. I have never been so impressed with a cabin crew's service on a short haul flight before. The only downside is the lack of in flight entertainment on short haul flights. I will certainly look to fly Norwegian whenever possible as unlike other low cost carriers such as Easyjet who claim to be cheap Norwegian are actually cheap with excellent fares. They fly to so many destinations from Gatwick and Europe for that matter so I wholeheartedly recommend Norwegian if you are looking for cheap yet quality flights.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ripken Michael","United States","2015-04-17","My 13 year old daughter and I flew on Norwegian from New York to London (DY7016) on March 28 and back home from Copenhagen to New York (DY7011) on April 12 and both flights were great! Paid $201.50 per person to London and $248.70 per person to New York. Brought my own food water and headphones. Departed on time in both cases.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","M Clack","United Kingdom","2012-10-12","Gatwick-Tenerife regular flyers. Surly ground staff regular delays and technical hitches resulting in late arrival of the bags at the carousel last minute change of planes resulting in loss of extra legroom seats then having to wait ages for a refund. After the last four return flights all of which have been affected by the above. I am trying Easyjet with whom you can now reserve seats.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","D Davies","United Kingdom","2012-10-12","Booked flights and paid for premium seats 9 months in advance. On our return journey Monarch changed aircraft and when we checked in we're told that the seats were not available - and the family had to be split up. Children had to be separated. As the other seats available were near the door they could not be on these. My partner was given a tiny emergency seat cramped in. No one apologised. We wrote to Monarch on return but never heard back. Have emailed as well and no response. The only reason why I book Monarch is to get these seats - cost us 200 extra.","","","Premium Economy","","1.0","1.0","2.0","4.0","1.0","","","1.0","0"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","Malcolm Black","United Kingdom","2012-10-12","My wife and I travelled from Manchester to Sanford on 28th September and returned on 5th October. Both flights took off on time the cabin crew were as good as any airline good food and attentive service.","","","","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Derek Wailes","United Kingdom","2015-04-16","3 Apr 2015. They substituted a 20 year old Airbus at the last minute operated by hi fly. Cabin crew didn't understand a word of English meal was dreadful they didn't even cross check the doors. Not an experience I would close to have for a transatlantic trip. Entertainment was non existent. Cheap flights are only good value for money if you actually get what you think you are buying. So much for the Dreamliner experience.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Charles Pulsford","United Kingdom","2015-04-16","We flew with Norwegian to Fort Lauderdale on 16th Feb and returned on 16th March to Gatwick. We had a marvellous trip both ways the in flight service was good and we are going to fly the same route again at the end of October. The new Dreamliner is definitely a great experience.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","E Timms","United Kingdom","2012-10-11","Birmingham to Malaga return. Comfortable flights both ways with polite attentive staff. Having read the horror stories about Monarch's sub-contracting to other airlines I contacted them by email and received a reply confirming that we would have a Monarch plane and crew. The return flight was delayed by nearly 2 hours allegedly because fog at Malaga had closed the airport. Whilst it had indeed been misty we heard plenty of aircraft taking off as our hotel was under the flight path. Other airlines didn't seem to be suffering as much. I couldn't find any reference on the Internet to Malaga being closed even searching in Spanish. On return to BHX the luggage took ages as usual but that's not Monarch's fault.","","","","","8.0","3.0","5.0","3.0","0.0","","","3.0","1"
"monarch-airlines","/airline-reviews/monarch-airlines","Monarch Airlines customer review","G Carruthers","United Kingdom","2012-10-10","Disgraceful disregard for passengers who booked flight only from Preveza to Manchester on Sunday 7/10/2012. Delay of just under 12 hours with no information or representative from the airline. Had to rely on Package holiday reps who informed us as to why the flight was delayed when the eventually turned up at the airport having kept their clients in the resorts till necessary. We were left with no answers from an original check in time from 11.30am till eventual take off at 12.55am the following morning. Not the cheapest of flights either given you pay extra for supposed daytime flights. Disgusted.","","","Economy","","1.0","1.0","2.0","1.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Bergesen Christine","Norway","2015-04-16","We took the Ft. Lauderdale to Oslo plane yesterday. The flight was lovely but the food was ghastly. All too spicy chicken with barbecue sauce and sweet potatoes with soggy green beans. Almost no one nearby us ate their meal. The dessert was terrible. The crew were excellent and when I mentioned the bad quality of the dinner to the crew attendant she suggested that we send in our comments.","","","Economy","","8.0","5.0","5.0","2.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Gebauer","United States","2015-04-16","I will never fly with this airline again. I recently took a trip to England and only picked Norwegian because they flew into LGW which was more convenient for me. Leaving LAX the plane was delayed. The Dreamliner seats are small and uncomfortable. I am only 5ft 7"" and my knees were touching the back of the seat in front of me. The food was disgusting and I laughed when they would only allow each passenger 1 sugar packet for their tea or coffee as they forgot to restock. They had also forgotten to put onboard the landing cards for arrival so it was a mad scramble at immigration to fill them out. The return journey was worse. I checked in and requested an emergency exit seat knowing how cramped I was on the outbound flight which I got. My relief didn't last long though when I checked in to the gate they informed me they had changed aircraft and there were no emergency exit seats left so they put me at a window seat. The aircraft they changed to was an Airbus 330 no seat back TV's and the sound wasn't working on the over head television. They are older and slower and to top it all off the flight left 2.5 hours late the ticket I purchased was not much less than Air New Zealand which I have flown with a few times a much better airline by far.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","5.0","0"
"novair","/airline-reviews/novair","Novair customer review","Ulf Källén","Sweden","2011-03-21","I have went with Novair four times OSL-LPA x2 OSL-TFS OSL-FUE. Great service good looking planes comfortable seats. No delays new clean A321. The only less good thing - the food.","","","Economy","","7.0","","","","","","","1.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","F Buongiovanni","Sweden","2015-04-16","Travelling from Edinburgh to Stockholm with a connection at Copenhagen. It was a poor experience altogether. Check-in at Edinburgh was a nightmare. We had to queue up for more than an hour even though we only had hand luggage to carry. No fast check-in was available and there were only 2 members of staff to assist a very busy flight. Both flights were delayed. The second flight (CPH-ARN) was delayed by almost 2 hours because we were waiting for the aircraft to come from Tel Aviv. Both flights were crowded there was not enough space in the overhead lockers and since seats are pretty narrow we could not even place our luggage underneath the seat in front of us. I will never fly with them again.","","","Economy","","1.0","2.0","3.0","2.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Seng","United States","2015-04-16","Similar problem with another reviewer earlier essentially short noticed cancellation of flight from LAX to LGW via text on the morning of the flight. The explanation was another flight was delayed due to weather and as part of the chain reaction our flight was cancelled and replaced by HiFLY a full 24 hours later. I asked about reimbursement of repaid accommodation in London and nobody knew. Instead said I would have to wait until midnight when the Oslo office opens. Based on other reviews looks like this type of events occur rather frequently. buyers beware.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Mauro Leila","Belgium","2015-04-16","My flight back from Los Angeles to London was cancelled and post-poned to the next day they did offer expense reimbursement. The next day we flew with an hour and a half delay because of security maintenance no announcement onboard we just sat there wondering what was happening. The plane was probably from the 80s one that had no media screens no audio of any sort food was terrible and frankly the crew were not the nicest. I was late for my Eurostar connection in London. Turns out their website is going through some ""planned maintenance work"" just after this disastrous event? What a coincidence. All in all you might save a little money but you will also waste a lot of time and have a very poor service. Never again.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Ojanen","Canada","2015-04-16","HEL-AGP on Norwegian and although we are very active travellers this was our first experience with Norwegian. First we found out that unlike any other airline we've experienced Norwegian didn't allow us to gate check our son's stroller. Next we were told the departure is delayed by an hour which turned into over two hours in the end. Then we had a problem with the car rental we had booked through Norwegian as Norwegian hadn't informed the rental company (Avis) of our flight number. Because of that we almost ended up stranded at the Malaga airport with no rental car. On the way back we received a text message from Norwegian telling us the flight back will be delayed by over two hours. To avoid waiting at the airport we stayed at our hotel and arrived at the airport check-in desk about 1.5 hours later than originally scheduled to match the new departure time as we were told by the airline. Only to find out that the departure time had been changed again now to an earlier time and so we missed our flight! We weren't the only passengers who were left behind in Malaga because of the confusing text messages from Norwegian. The airline re-routed us home on another flight through Stockholm and again there were delays. In the end as we finally arrived in Helsinki again Norwegian had lost some of our luggage. And the customer service line was completely closed on the weekend. We've learned our lesson now to never again fly Norwegian.","","","Economy","","1.0","3.0","2.0","0.0","2.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jon Knudson","United States","2015-04-16","From Orlando Florida on March 24 to Oslo Norway. After about 3 hours in those so called better seats it was not comfortable at all. I got up and walked many times. I knew about the meals situation and did not order anything nor did I have a checked in bag. Anyone that did not know about ordering meals during booking does not read what is there. I got a flight from point A to point B cheap safe and on time. I picked up a couple of sub sandwiches before we left Orlando along with a bottle of water. I saw what fellow passengers were given for a meal and I was glad I had my subs. I recommend Norwegian for a cheap way across the ""pond"". But before you go check what connecting flights are available from Oslo. Copenhagen might be better for that.","","","Economy","","8.0","1.0","4.0","2.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jezrel Sabaduquia","United States","2015-04-16","FCO-ARN. Line for check-in was long but moved very quickly. Once on board service was extremely efficient and pleasant. Flight attendants were attentive friendly and welcoming. Seats were a bit hard but comfortable while legroom was excellent for a low-cost airline. Flight was half empty so it definitely made the flight more comfortable. BOB Menu was extensive I think the best LCC menu I've ever encountered. Prices were good and the quality of the meals were great. I'll have to say it was one of the best meals I had on a plane and I absolutely have no complaints about paying for it granted I'm getting better quality food. On board WiFi was complimentary and worked great and even had a flight tracker and free TV shows. Overall a truly excellent airline. I'll fly on Norwegian on all my flights within Europe (if possible) and I'm even willing to try out their Transatlantic service. Definitely recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","N Francis","United Kingdom","2015-04-12","LGW-SXF-LGW Booked well in advance for a very respectable fare. Good flight times out of Gatwick avoiding much of the crowds. Boarded ontime warm welcome onboard by polite and efficient crew. Aircraft brand new and very clean. Seat and legroom all completely reasonable. The food and drink is standard and very overpriced. In and out of Schonefeld is a breeze compared to Berlin's Tegel airport. A low cost airline doing what it's supposed to do for a reasonable cost. Would happily fly with them again.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Kerr","United States","2015-04-12","Sent my 18 yr old daughter from London to Orlando. Had to make a diverted landing to Ft Lauderdale due to weather. They sat on the plane for 1+ hours waiting to get to Orlando. Then they were ordered to deplane as they were not flying out. Originally the staff told all the passengers they were accommodating them with bus tickets or hotels for the night hoping to fly the next day. 1 hr later they recanted their offer and told them all to accommodate themselves to get to Orlando. The Norwegian staff walked out from their post and left everyone there with no directions stating no guarantee of a flight out of Ft Lauderdale the next day. My 18 yr old daughter spent the night alone in the airport with no food and no hotel accommodations. I called the airline and was met with the canned answers of we told everyone to make their own accommodations. My daughter had no credit card to get a hotel room. and it was beyond the hours of food service in the airport at this time. Unacceptable.","","","Economy","","","0.0","0.0","0.0","0.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Richardson","United Kingdom","2015-04-08","6th April 2015 Long Haul LGW-JFK 12A. Booked this flight when it was released six months ago and paid just £204 for the ticket plus £40 for a suitcase seat reservation and meals. Our departure time was 18.00 but we pushed back ten minutes early and were in the air at 18.10. Flight landed 45 minutes ahead of schedule but took 15 minutes to reach the gate at JFK which nobody minded. The main difference I noticed on the Boeing 787 was that it hardly felt as if I was on a flight. The windows were enormous. Changes of lighting happened gradually which in some ways was pleasant. The entertainment system was of a very high quality. The fact that I had to bring my own headphones (you have to purchase them on Norwegian) actually made that aspect of it more satisfactory. The seat was also comfortable. I'm 6 foot 2 and didn't feel cramped. There was a hot meal a chicken and rice dish served after takeoff and a cold sandwich meal before landing. That was for those who pre-ordered meals or had to because they wanted checked luggage. Terminal 1 at JFK was crowded and unpleasant and immigration was very confusing but it's never an easy process when entering the US. When I got through 20 minutes later my suitcase had just arrived on the belt so it wasn't an issue. That's not really to do with the airline anyway.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Beer","United Kingdom","2015-04-06","Travelling from JFK to LGW on 2 Apr 15 had a terrible trip. First they changed the aircraft but that was ok as we found the old Emirates plane quite comfortable in fact. Then as we arrived at 16.00 from Raleigh we found the flight was changed from 22.50 to 05.00 next day. There was not one person in the airport we could speak to and as we had no local mobile service and Wifi was not free we struggled to contact the contact centre. Had we been able to get free phone calls as EU rules advise we would have cancelled and taken an evening flight with another airline. But we had to wait till 19.30 to speak to a rep- too late for a discussion about a refund. Other EU rules disregarded by Norwegian - no hotel and transport to hotel offered though this would have been reasonable given the huge delay. We got food vouchers for 18 dollars per person which we had to spend by 23.00 as all catering closed then. Then we slept or tried to sleep in a neon lit noise filled lounge in upright seats as not other option except the floor. There were families with children toddlers old people (me included there) all stranded and ignored. The only reason I give a satisfaction score above zero is because the outward flight was reasonable though still late off the tarmac. Wish I had heeded other reviews. We like a bargain and were happy with the price but this company is not offering any kind of value for money so we will not use them again.","","","Economy","","3.0","3.0","3.0","0.0","3.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ian Leckie","United Kingdom","2015-04-04","Read so many negative reviews on Norwegian service from LGW to FLL. So is their Premium 787 Dreamliner service worth the money? You bet! Dep: DY7045 Mar 31 3015: Helpful check in. Lounge access. Priority boarding. Welcoming cabin crew. Pre-flight drinks. Departure on time. Delicious beef with potatoes served as main meal. Wine kept flowing. Armchair leather seats made me feel at home. Best blanket I've had on any airline. Larger than average individual pull-out movie screen. Great windows and cabin lighting. Spacious feel to a well-designed cabin. Larger than BA or Virgin toilet which was very clean. Auto-sensor flush and tap with hot and cold water. Good pre-landing snack with tasty ham salad and warm scone with clotted cream and jam. Cabin crew stayed attentive and friendly throughout. Immigration at FLL less than 60 mins from touchdown to taxi. Best overall journey from London home to Florida hotel I've had in years!","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Jaspal","United Kingdom","2015-04-04","Flight DY7016 JFK-London Gatwick. I am a frequent flyer but I have never had such a poor experience with any other airline. First on the morning of the departure date I received a text message informing me that we would not be flying in a Norwegian Airlines aircraft but on a HiFly Airbus. I paid to travel on a Norwegian aircraft but had to travel on a low quality aircraft. Secondly the flight was delayed by 6 hours so I had to wait around the airport for hours. Norwegian refused to offer any compensation and did not even allow me to speak to a manager when the customer service advisor was rude and unhelpful on the phone. I will never travel with them again. I'd rather pay a bit more.","","","Economy","","","3.0","1.0","4.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Charles Ian Fisher","United States","2015-04-01","Flight was from Oslo to JFK in New York. The flight was almost five hours late in departing. The unacceptable part was that at no time was I informed that passengers need to pre-order food for the flight before they board while they are booking the trip. As a result while passengers sitting next to me got a full meal there were many like myself who were told that we are not getting a meal. Three hours into the flight I was able to beg a sandwich and a drink. Norwegian did not even supply water. After sitting at a gate that had no food options available I boarded the flight already famished only to be told that I was not getting food. Had I been the only passenger not knowing this I would think that perhaps I was at fault but there were many passengers like myself left hungry. This is completely unacceptable for a long-haul flight. Surely Norwegian could send out an email to passengers letting them know that they need to pre-order their food or go hungry.","","","Economy","","5.0","4.0","3.0","1.0","4.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Aimee","United Kingdom","2015-04-01","Flew out LGW-FLL 13th March and returned JFK-LGW 24th March. Flight out was good had prepaid for our seats and meals got seats 34AC both ways which was a row of 2 seats felt very roomy the rows of 3 did look a bit cramped. Vegetarian meal was ok snack later on in the flight was not a very tasteless tomato and cucumber sandwich which they also served for breakfast on the return flight. Inflight entertainment a lot better than BA or Virgin. Arrived 45 minutes early in FLL however left the airport nearly 3 hours later due to the shambles of FLL arrivals moved from room to room joining queue after queue! However was advised by the rental car bus driver that they are building a new international terminal which will hopefully solve this issue. Flight back was also on time crew were very noisy laughing and talking loudly throughout the flight in the galley so could not get any sleep however that may have been a downfall of seats at the back of the plane. Encountered very bad turbulence for the last 3 hours of the flight if a dreamliner is meant to make it more comfortable I would hate to be flying through that in a 777! Overall a very good experience for the money we paid have already recommended it to friends who have already booked their flights.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Becker","United Kingdom","2015-03-30","Inbound flight DY2464 on 21/3/2015. Outbound flight DY2465 on 28/3/2015. Both my inbound and outbound flights have been delayed for more than one hour. This seems very periodic and recurring often which makes me question the efficiency of their organisation. Use this company wisely and prepare for some disruption.","","","Economy","","3.0","4.0","3.0","0.0","1.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Paterson","United Kingdom","2015-03-20","Used Norwegian Airlines to fly from LGW to LAX. Overall satisfactory but one incident on the return flight spoiled it all a bit. The outgoing flight was around 45 minutes late departing but did arrive to LAX on time. Food was pretty poor on this flight undercooked risotto is not a particular favourite of mine! Sandwich snack towards the end was also a poor vegetarian option a couple of pieces of bread with some cucumber and tomato thrown between them. Staff were pleasant enough mainly Americans. The plane itself was comfortable with good entertainment facilities. The new design made flying through turbulence a lot more pleasant than normal. However on the return flight we seemed to have mainly Scandinavian flight crew and I was disappointed with how they treated the older gentleman sitting next to me. His entertainment system was broken as soon as we arrived on the plane. He caught a male member of staff as we were taking off who just waved a hand dismissively at him and walked on. He caught another male member of staff who said that if he had already reported it they were probably in the process of resetting his system. Still nothing and eventually a female member came up asked if it still wasn't working and then disappeared to the front of the plane. The screen was never fixed no other member of staff offered help or even an apology. There were empty seats at the front of the plane so he could have been moved. He was wearing a hearing aid and had to put this in every time he was trying to catch a member of staffs attention. It was heartbreaking seeing him rushing to do this and being ignored. I did offer him my TV as I could share with my husband but leaning over someone else isn't quite the same. The flight itself was on time and the American flight food was much better just a shame about the crew.","","","Economy","","6.0","3.0","2.0","3.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Manaton","United Kingdom","2015-03-20","Flew Gatwick to Fort Lauderdale: first experience of 'self check in' at Gatwick. Screen was confusing but staff helpful (except the information women who was rude). Flight was late poor announcements and updates. Boarding slow and confused. Crew seemed chaotic and had trouble finding prepaid meal customers. Call button was ignored. Dreamliner a big disappointment felt like a single aisle aircraft cramped gimmicky lights auto windows didn't work difficult to sleep and noisy (overhead bins reflect sound downwards). A330s much nicer. Choice of films/TV limited. Touch screen rubbish. Hollywood airport a nightmare! Waited ages to disembark on buses only three officers for a plane of 360. Like a scene from Bladerunner to get bus to Rentacar. Return flight a little better only slightly late. Not sure if it was really saving £50 a seat?","","","Economy","","5.0","3.0","3.0","4.0","3.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Lloyd Stuart","United Kingdom","2015-03-17","Second time I have used Norwegian for LGW-TFS round trip. Return flight tomorrow at 0700 and attempted to check in online ""up to 24 hours before departure"". Online check in is not available and I am getting complete rubbish from Norwegian Twitter - the only way to talk to them. LGW-TFS is fine but this is the 2nd time this has happened on the return leg. Website states that online check-in is not available for all flights but doesn't then clarify further. Norwegian - say goodbye to 2 customers who have otherwise enjoyed your service.","","","Economy","","4.0","4.0","3.0","0.0","4.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ally Jane Bryant","United Kingdom","2015-03-17","I flew into Oslo on Thursday 5 March for a few days in the city before a planned trip up north to Tromso to see the Northern lights which was the soul purpose of the trip. How odd it was that we were not even notified that we were flying into an air strike that had already started! Severely annoyed at the total lack of communication shown by this airline. We only found out that our flight had been cancelled up to Tromso by testing our non existing translation skills on a news report! All internal flights cancelled yet no one tells us anything on the email. Trying to call or have live chat was a complete disaster zone as we just couldn't get through. Poor show Norwegian very poor show! After 2 cancellations on our internal flights we have now booked to return to London at a cost to us as we simply couldn't get through to Norwegian to rebook though we will follow though when back in London. I am done with this airline.","","","Economy","","","1.0","3.0","3.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Burton","United Kingdom","2015-03-09","Due to fly to Tromso from LGW today for trip of a lifetime to see the Northern Lights. It wasn't to be. Norwegian pilots went on strike over the weekend but that was not supposed to affect non domestic flights today (Monday afternoon). We watched the Oslo flight depart and went to the gate when advertised 50 minutes before departure. As we reached the gate something was clearly wrong. I asked if the flight was cancelled and was told that they were just looking into it. So I checked the airlines website. The flight was cancelled. People were called to get refunds for their duty free. Still no announcement that the flight was cancelled. The rest of us were asked to collect or baggage. At no time was the flight announced as cancelled. We queued to rebook but it was clear that we would miss half of our short break. Apparently the pilot due to take the plane to Tromso had not reported to work. I would have appreciated some information clear and concise about what was happening. I had to resort to Twitter and the company's website and this simply isn't good enough. I will never recommend the airline to friends or business colleagues and on a personal level I am bitterly disappointed not to be visiting Norway to see the aurora borealis which was a long held wish which my wife had bought for me as a Christmas present.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Turner","United Kingdom","2015-03-04","I flew from LGW to FLL on the 30th January and came back on the 7th February. The flight over left on time and even got in a little early to FLL. The AV equipment did not work on the entire flight but I know this can happen with any airline and I came prepared with shows to watch on my laptop. The staff were no doubt under stress but I found them to be very pleasant and friendly. Food was excellent if you're wondering if you need it on the flight I'm not sure I probably didn't. But as I'm lactose intolerant it was nice to have a very tasty and fresh tasting meal. Definitely one of the best meals I've had flying out of the States. The outbound flight was rather noisy due to the lack of entertainment and people not reserving seats so not sitting with their party I found it hard to rest even with my noise cancelling headphones. FLL arrivals was a nightmare - do not plan on being through in less than two hours! The flight back was excellent entertainment was pretty limited though. I slept for over 6 hours of the flights so I really didn't mind it at all! I would fly Norwegian again but you do have to brace yourself a little for the experience. FLL departures was not so great not much open late at night.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Singletary","United Kingdom","2015-02-24","Went LGW-CPH-KRP with flights on time and acceptable. I was pleasantly surprised by the availability of WiFi on LGW-CPH and it really reminded me of Virgin Atlantic in the soft toned hues used in the low lights during most of the flight. I would fly them again as they seem to be as good as any other low cost carrier.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Crowley","United States","2015-02-24","Yesterday my family and I flew Norwegian from London Gatwick to New York JFK. The flight was supposed to depart at 6.10pm and actually left at 6.32 which was fine no big deal. We knew that we are in for no service at all the entire flight since we had not booked meals. This really was not that bad because the entertainment system was the best I have ever seen. The touch screens are the most responsive in the air! Our real problem was landing at JFK. There was weather issues at JFK resulting in hundreds of delays and cancellations so we were lucky to land. All the international gates were in use and couldn't unload the plane. This resulted in numerous trips around the airport going to gates that claimed to be open. We need up being on the tarmac for about 2 hours and 50 minutes. The really annoying thing was that the crew was just sitting in the back of the plane on their phones. The customer rights on Norwegian state that food and drinks will be provided on tarmac delays in the USA for over 2 hours. When we finally got off we went to customs which had an extremely long line with 3 officers working. After waiting for a half hour in the customs line we looked for the claim that ha our bags. There was not one screen with our flight information on it so we resorted to asking passengers where they were coming from until we found our golden ticket. We retrieved 2 bags within 15 minutes and the other we kept on waiting on. Only one baggage cart was used for the massive plane so 30 bags would come then wait 20 minutes. It was extremely inefficient and caused commotion after being on a plane for 11 hours and it was 1:45 in the morning. We finally got the last bag at 1.57am. Never going on Norwegian again!","","","Economy","","4.0","4.0","1.0","0.0","5.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Z Thie","United States","2015-02-24","Really enjoyed the comfort and efficiency of the newer aircraft. The cabin crew were pointedly rude and dismissive to any passengers who had not ordered a meal service in advance and overly obsequious to those who had. We had ordered a meal service which meant we also had complementary drinks and snacks. The other passengers even children were left for hours without even a drink of water. When the lovely family sitting next to us asked for water for their young well-behaved children they waited patiently for 45 minutes and finally the dad had to go back and pick up water himself. They had not had a drink for over 5 hours. Our flight was changed several times after booking which made it tricky with connecting flights but Norwegian is definitely the cheapest way to fly from US to Europe if you can handle the rudeness of the cabin staff who we noticed being particularly harsh with all parents who were traveling with children. The check-in staff at the desk at JFK were really helpful.","","","Economy","","5.0","4.0","1.0","4.0","3.0","","","5.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Clear Brian","United States","2015-02-18","I had a great flight (DY 7045) with Norwegian from LGW to Fort Lauderdale (FLL) on Friday 13th February. Perhaps I chose the wrong day as the good flight experience was marred by awful ground handling at Fort Lauderdale. Firstly we had to be bussed from the aircraft to another terminal with no priority for Premium Class passengers rather treated like cattle and pushed on to the bus. No cattle would have been better treated! Usual chaos at US immigration with no control of passengers although I cannot blame Norwegian for that. Worst experience was waiting 2 hours after arrival for the luggage to appear with no explanation no apolgy and no Norwegian ground staff present to offer any indication of when the luggage would be delivered. Again no priority in the luggage delivery for Premium Class passengers just an intermittent free for all delivery. A great flight was ruined by terrible ground handling.","","","Premium Economy","","5.0","5.0","5.0","5.0","5.0","","","5.0","0"
"okay-airways","/airline-reviews/okay-airways","Okay Airways customer review","Alex Guo","China","2014-08-26","Second trip with Okay Airways. This time from Dalian to Yantai in a MA-60 a Chinese turboprop that seats about 50 passengers with 2+2 abreast seating. Flight takes only about 40 minutes in the air. Price was pretty reasonable given the length of the flight and that flying a Chinese-made aircraft means no taxes. Seats bit cramped - I had to stretch my legs in the aisle. No screens of any kind just magazines in the seat pocket acceptable for a regional flight - but that does not mean that there should be chewing gum gluing the pages together! Nothing to eat or drink - no bottled water no bags of nuts. The only flight attendant was invisible through out the flight. Arrived on time. Overall not a pleasant experience.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Cattell Laura","United States","2015-02-18","I have just completed my second round trip - FLL-LGW and it was seamless as was the first trip. On this occasion I did pay for an upgrade on the return leg as the economy seats were a bit snug for a long trip .One thing I would like to critique is the food. It isn't just bad it's actually diabolical. I don't know how they can even serve it. Other than that it's a very good service and caters for my needs perfectly.","","","Economy","","8.0","3.0","5.0","1.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Rita Hing","United States","2015-02-18","Flew from New York to Stockholm and both flights were severely delayed. On our return flight from Stockholm our flight was delayed by over 5 hours. When we finally boarded the plane we were not allowed to even have a drink of water unless we purchased a meal plan ahead of time or ordered drinks through their snack bar. After 8 hours waiting for a delayed flight and then another 8 hours on a flight this was the worst international flight of my life. The only upside is the Dreamliner - was very comfortable and the inflight shows and movies were excellent however that does not make up for severe delays going and coming and not even offering patrons water on the flight.","","","Economy","","","4.0","3.0","1.0","5.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","F Brandhorst","United Kingdom","2015-02-18","Great flights to and from Berlin. Very friendly staff efficient boarding. Tip for Berlin departure - go upstairs to cafe near gates 7. Better choice than ground floor.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"okay-airways","/airline-reviews/okay-airways","Okay Airways customer review","Jan Stefanides","Czech Republic","2012-11-27","Xian MA-60 on JMU-HRB is much better alternative than train or bus. Cabin reasonable for regional flights. We got a bottle of mineral water which was put on every seat. The only flight attendant was hidden for a 50 minutes long flight.","","","Economy","","6.0","4.0","1.0","3.0","0.0","","","4.0","1"
"okay-airways","/airline-reviews/okay-airways","Okay Airways customer review","T Spink","Australia","2012-11-14","BK2823 TSN-XIY. Not as bad as I thought - very cheap no IFE pretty bad meal but still a meal nonetheless. Aircraft was an older 737-800 but was perfectly clean. Service was efficient but brash. Chinese regulations mean that you can't use your mobile phone any time during the flight even in flight mode and they do enforce this.","","","Economy","","7.0","3.0","3.0","3.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Crowley","Ireland","2015-02-12","I flew from LAX to Gatwick on the 26th Jan everything went according to plan! I could not recommend Norwegian Air highly enough as I thought the service was superb. Staff were friendly and efficient. Very smooth flight. In- flight entertainment was good. I had taken a similar length flight from Melbourne to Honolulu with Jetstar a few days prior that experience was the polar opposite of Norwegian. Highly recommend Norwegian.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Graham","United Kingdom","2015-02-12","We have used Norwegian a few times and have found them to be one of the best 'Budget Airlines' very reasonable prices and new planes we traveled on a Boeing 737-800 from Gatwick to Madeira very spacious and comfortable indeed. Crew are very pleasant and helpful the temperature in the cabin for me was a little warm but you cant please everyone all of the time!","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"okay-airways","/airline-reviews/okay-airways","Okay Airways customer review","R Thompson","United Arab Emirates","2011-07-29","JNZ-DLC. Flight departed and arrived on schedule. Aircraft was newish MA60 clean and tidy. Cabin announcements in English as well as Chinese but no cabin service - only 1 hour flight so acceptable especially given price of ticket RMB 240! Aircraft named ""Modern Ark 60"" apt as modernised Chinese version of old Antinov24 design. Overall perfectly acceptable.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Gregory Burton","United Kingdom","2015-02-12","Straight to the point - Useless airline. Why? No seat reservation possible online bus-like airport staff and cabin crew like what you would see on a bus journey. Awful on board customer service. A Norwegian version of Ryanair. Someone please tell me what is good about Norwegian air specifically customer service? Before this flight I travelled to Qatar and Osaka with Qatar Airways a proper professional airline with excellent quality customer service. My flight was 0600 from London Gatwick to Tenerife Saturday 31 January.","","","Economy","","2.0","3.0","2.0","3.0","0.0","","","5.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Andersson John","Sweden","2015-02-12","I fly Norwegian frequently within Europe and they have one of the best low-fare products on the market. New and fresh aircraft's wifi onboard and good punctuality. Now first time on their long-haul product. Stockholm-Bangkok in both directions. Great comfort onboard the Dreamliner. Have flown with Qatar Dreamliner before but Norwegian offers more comfort better seats better inflight entertainment! Actually - their inflight entertainment system might be the best onboard any airline! And the ""snackbar"" which you order from directly from the smartscreen in front of you - with good assortment and quick service! The pre-booked food is tasty and better than you qould expect from a low-cost carrier as Norwegian. Overall impression is; modern hitec good service good comfort and actually no reason at all to choose flag carriers as Thai Lufthansa SAS etc. Not to mention all poor-quality US carriers. Can highly recommend Norwegian!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Cowing Lesley","United Kingdom","2015-01-26","I have used Norwegian flights from Gatwick to Alicante and back on several occasions over the last year and have been pleased with the whole experience. The flights have been on time are a very good price they board you from both ends of the plane and as the turn round is so quick they do not clean the plane but for an inexpensive way of getting to Spain and back I have been very satisfied and the WIFI is great certainly helped to pass the time.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Tupper","United Kingdom","2015-01-21","I flew Norwegian from Gatwick to LAX Jan 18th 2015. It was the best economy flight to LAX that I have had. I was in seat 8J and had sufficient leg room to be comfortable. Entry on and off the plane was very fast I was out of LAX within 35 mins of landing. Whilst needing to remember that this is a low cost airline I had paid for meals etc. I had even ticked the box for diabetic meal. This they provided but the second meal was half a dozen grapes two segments of Apple and some cold and thin salad sandwiches. Not appetising. But apart from that great flight and I look forward to the return in 5 weeks (as much as you ever can look forward to the end of a holiday).","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Rakhshani","United States","2015-01-21","We recently flew Norwegian round-trip from LAX to CPH. I give them a thumbs up. First of all the price is substantially lower than other carriers. Ticket agents and flight attendants were professional and friendly. It as of now is the only non-stop from LA to Scandinavia. People who are quibbling about the add-on prices for baggage food etc. need to consider that this is an improved feature for all travelers. We used to all have to pay for two pieces of luggage free food and alcohol whether we wanted it or not. Now starving college students and budget-minded travelers have a choice and can go to Europe. They can buy a sandwich and bottle of water in the terminal and fly non-stop to Copenhagen for a little over $500 round-trip. That is the fare that two of my relatives obtained who are flying tonight to Copenhagen. That is an amazing fare! If you want food and alcohol and blankets and earphones you have a choice! Choice is good for everyone. By the way nothing is free. You either pay for it with a higher overall fare or you pay for it piecemeal. The in-flight entertainment available in each setback was great and that was free!","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Linde","United States","2015-01-19","Terribly trained airport staff. Chaos in boarding. Poor communications regarding carry on bags that are taken at the gate. Approved USA carry-on sized bags question and challenged even though they do fit easily in overhead. Flight attendant in rear of cabin rude. Had to board at night in dark up stairs off the Tarmac with no assistance. Felt unsafe.No one asked for Passports with boarding pass at security or boarding plane.","","","Economy","","4.0","3.0","3.0","3.0","4.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jude Morton","United Kingdom","2015-01-14","We flew LGW to LAX return in December. The flights were on time and we enjoyed the Dreamliner experience. Pre- ordered food was perfectly adequate. Staff were pleasant and efficient. This is a no-frills airline but we saved £300 each on our tickets. We would definitely fly with Norwegian again.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Tesfa","United Kingdom","2015-01-14","I took an early morning flight (6.30am) to Stockholm Arlanda airport with my 4 month old son. Yes the flight was cheap but it was cheap for a reason. When we arrived at the airport they made us unpack one bag because it was too heavy it seemed like everyone's bags were too heavy because quite a few people including us had to buy excess baggage. It just went downhill after that to be honest. They don't make special provisions for mothers and children. Make you queue for an hour to board the plane then they are completely indifferent to the fact that maybe a mother might need help with her handbag and baby paraphernalia. What infuriated me the most was that the stewardess saw me struggle with my bag and baby but she thought it was a good time to show me how to use the baby seatbelt. Even at the airport when they placed my pram with the heavy baggage no one made me aware. I was fraught and teary eyed time I got to my relatives place. With the help of two good Samaritans I was able to collect my baggage and pram. Again the airport staff at the Arlanda were cold and indifferent. Overall it was the worst experience of my life. Never again will I fly with Norwegian Airlines. I do not recommend that first time mothers fly with them. I repeat they do not have any specific rules when it come to people with children unlike British Airlines.","","","Economy","","","3.0","1.0","0.0","4.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Moss","United Kingdom","2015-01-14","Travelled back via Norwegian Air from Miami 22/12. This was the return following Med and Carib cruise. No drink provided no food provided after 3 Hr wait used Snack bar service all sold out complained to cabin staff who explained this is the homeward trip nothing left? To say service was poor is an understatement.","","","Economy","","","3.0","2.0","1.0","3.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Studzinski","Poland","2015-01-14","Berlin-Tenerife South. Flight on time new-looking but very dirty B737-800 - rubbish left everywhere seatbelts not folded some old papers and cups on the floor seat pockets etc. Full flight so no food left for purchase after few first rows just a drinks and some expensive sweets even though flight was almost 5 hours. Crew was simply doing their job but no smiles no interaction with passengers. Free WIFI which is amazing kept me busy for duration of the journey otherwise - typical low cost with not much expectations.","","","Economy","","4.0","4.0","2.0","1.0","5.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","H Kevin","United States","2015-01-14","Flew Norwegian from ORY to LAX via CPH on 1/3/15. Both the 737-800 from ORY to CPH and the 787-8 from CPH to LAX were clean and comfortable. Both flights were packed but service were efficient if unremarkable. The check-in line at ORY was very long and slow with only 3 agents but since we got to the airport early enough it was not a problem and there were no drama regarding making the flight. The LAX leg left CPH a bit late but made up the time and landed a bit early. 1st time flying 787 and were impressed with the plane. The large window and lower altitude cabin seems to help my daughter with her typical nausea during flights. Best of all is the cost as Norwegian was significantly lower than any other carriers. Will definitely fly them again.","","","Economy","","8.0","4.0","4.0","0.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Politis","United Kingdom","2015-01-14","Flew LGW-CPH September 12th 2014 and return flight 14th September 2014. Flights were on time on both occasions clean with friendly and efficient cabin crew. Planes were very modern 737 very clean and with a nice atmospheric lighting. Highly recommended.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Harper","United Kingdom","2015-01-11","My daughter and I travelled to Fort Lauderdale with you on the 22nd December. The flights cost £1506! I was very disappointed with the flight in view of the cost. I have flown to the Far East many times and expected the same standard of food service etc. I am in my late 70's and feel the cold. I had to purchase a blanket. On Far East flights which are cheaper than Norwegian you also receive a pillow. During long haul flights on the Far East airline stewardess's walk up and down handing out soft drinks for those that cannot sleep. The food left much to be desired. - two tiny sandwiches for breakfast 3"" x 1"" and the evening meal was no better with cold pasta added?","","","Economy","","","3.0","4.0","1.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Agneta Olsson","Sweden","2015-01-11","Flew with Norwegian yesterday CPH-ALS with stop over in Oslo. The first plane was delayed 1 hour meaning I had 10 min to catch connecting flight before departure. However I needed to transfer the luggage myself and make an additional check-in this being Norwegian law. I asked at check in if I could get some help through the fast lane security clearance or any assistance since I would be stuck in Oslo otherwise. They offered me the chance to buy it even though it was their flight that caused the delay in the first place. Fortunately ALS flight was also delayed one hour in the end so I managed to get on. In addition they have started with the same concept as Ryanair you will have to fit your duty-free purchase in the hand luggage otherwise you have to pay.","","","Economy","","2.0","3.0","2.0","0.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","N Harvey","United Kingdom","2015-01-11","It was our first time flying with Norwegian and after reading some of the comments I was quite anxious. I was flying with my little boy and was worried more about his comfort on this long flight. On arrival at Gatwick airport we checked in promptly most of the staff were nice enough. The flight arrived on time and we were allowed to board. The plane was very modern and clean and the entertainment provided was excellent. With so many films games music and activities available free of charge I didn't need to have packed onboard activities for my son. Food service was prompt and was to a good standard as plane food goes it better then any other airline I have used. The flight was smooth and we were kept fully updated and arrived at out destination on time. The only thing I would say is to purchase snacks at the airport at the selection of food and drink from the snack bar isn't great also I didn't like the fact you can only make purchases using a debit/credit card!","","","Economy","","10.0","4.0","4.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Maier Andreas","Germany","2015-01-05","High fares low service and reliability! Flight from Munich to Las Palmas (one-way ticket was app. EUR 500). Started with a delay of nearly 2 hours. No information nor apologies. The small choice of food or beverages onboard had to be paid. Even the water despite the delay. Seats not very comfortable service from cabin crew below standard even for low-cost carriers. Free WiFi onboard. Summary - No choice never again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Athanasios Kleftaras","Greece","2015-07-21","Flight attendants were very polite and helpful. It's aircraft are not very well preserved (the interior of the aircraft). The seats were comfortable but you could see they where a bit worn at their edges, also the windows are very blurry and scratched. ","Dash 8 Q400","FamilyLeisure","Economy","Athens to Skyros","8.0","4.0","5.0","5.0","","4.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Gardiner","United Kingdom","2015-01-05","Norwegian just lost another 3 customers. We were pleased when they launched their London Gatwick to Rome service as we go to Rome quite frequently. Christmas 2013 they were superb. Amidst considerable chaos at Gatwick they left pretty much on time and got us there fine. However since then they managed to give my wife a 6 hour delay (Rome to London Gatwick) at Easter 2014 turning a late night flight into an early morning flight. Last night - Dec 28th 2014 - my daughter and I were on the 21.55 from Rome to Gatwick which suffered a 4 hour delay and I finally got to bed at 6.30am. They were also an hour late on the outbound flight. My advice would be to avoid. The late evening slot they have at Rome means a delay does turn into a real inconvenience particularly if you are supposed to go to work next day. Communication from their customer service staff almost non existent. Got the feeling they were scared of us and that these delays were pretty common. Also nothing to do with Norwegian but Rome Fiumicino airport is pretty awful for being stuck at late at night. Everything shut no food or drink and horrible metal chairs with fixed metal armrests so you can't lay out on even though there was plenty of space. People started laying on the floor. Anyway on 6 flights we have had a 1 hour a 4 hour and a 6 hour delay so I'm not interested any more fortunately London to Rome I have many options.","","","Economy","","2.0","3.0","2.0","1.0","0.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Gordon Underwood","United Kingdom","2014-12-31","I have flown Norwegian both to/from the Canary Islands and America. I have not been disappointed on either trip. The staff have been friendly the interior clean/modern. The only down was expensive food/drink - but where else can you get it at 40000 feet! Much prefer this airline over the likes of Thomson Ryanair Easyjet etc.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","S Scott","United States","2015-06-17","Took a quick 45-min flight from Athens to one of the Greek Isles (Milos) and was pleasantly surprised. A very good price, both to/from flights departed on time, cabin crews were extremely friendly and did a quick beverage service. The flight is by propeller plane (plane itself was dated) and has maybe 20 seats total, and does bus to runway boarding. Overall a very good experience and was the same price, though like 4 hours faster than taking a ferry from Athens so I'd definitely recommend the trip.","","Couple Leisure","Economy","Athens to Milos","8.0","4.0","4.0","4.0","","4.0","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","J van Rijn","Netherlands","2015-05-29","Traveling from Samos to Lesvos with a transfer at Athens Airport. We went through the airport of Samos pretty fast we had too many bags with us so we needed to pay an extra fee which was 30 euros for each suitcase (didn't care about the weight) which I find a very fair price. Flight attendants were very kind and even for this short flight (25min) to Athens they came around with a drink and a snack. The stopover in Athens was not very useful for us because we transferred to another gate to end up on the same plane we had came from with exactly the same cabin crew. Overall a good experience would recommend it to others.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ouellette Wilkinson","United States","2014-12-31","As an American who has flown Norwegian from Fort Lauderdale to Copenhagen and from Budapest to Copenhagen I can say the no frills carrier is clean comfortable and safe. Norwegian offers a sane alternative to the overpriced U.S. carriers flying to Europe. Delta American et. al. have failed to pass on fuel savings reduce fares or do anything to help U.S. flying consumers.","","","Economy","","7.0","4.0","4.0","0.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Mjor Grimsrud","Norway","2014-12-31","I have travelled more than 50 times between OSL-KBP OSL-WAW and sometimes to Berlin and Edinburgh with Norwegian. It is one of the best airlines in Europe and certainly the best low-cost carrier. I have always met friendly crew Norwegian has more flights in time than most other airlines (read the statistics) very cheap tickets new planes smooth check-in reminder on SMS I don't care if the sandwiches on board is not the best there is and that it cost extra money .More important is that I last year have problems with a knee and every time I got very good assistance both in OSL and KBP.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Georgios Vrontos","Greece","2015-05-05","ATH-SOF on Q400 (noisy plane). During the 1 hour 5 min flight they offered sandwich refreshments or wine and coffee / tea with a croissant. Food was very bad and tasteless. Staff was professionals and friendly. Flight was on time. Appearance of plane was clean.","","","Economy","","4.0","3.0","5.0","1.0","0.0","","","2.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Tercon Bojan","Singapore","2014-09-01","The check-in process for this super quick 30 min flight from Santorini to Athens on a Dash 8 plane was shockingly disorganized! Once we got on board though they actually managed to serve drinks and peanuts which impressed me for such a short flight.","","","Economy","","5.0","2.0","4.0","3.0","1.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Elizabeth Grayton","United Kingdom","2014-12-31","I have flown Norwegian twice one LGW to Stockholm and the other time LGW to LAX. The fleet is new and I particularly enjoyed the 787 Dreamliner I flew LGW to LAX on. No its not Emirates or Virgin but it doesn't purport to be. They are trying to make the cost of flying cheaper. I saved £300 per ticket on the LGW /LAX return fare and there were four of us travelling - so a great saving! Yes the food service isn't free and neither are the blankets or the bags but this is outweighed by the price the aircraft quality and the friendly staff. We will definitely fly with them again.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Stewart","United States","2014-12-22","Norwegian charges you for everything. Want to check a bag? Charge. Want something to eat on an international flight? Charge. Want to reserve a seat? Charge. But in the end it was still cheaper than any other airline. We flew on one of the new Dreamliners from Barcelona to Oakland. Most comfortable international flight I've taken. I'm thin and I inevitably leave the plane with sore hipbones and tailbone. This was the first time ever that I left the flight pain-free. Nice seats great to have wifi on the flight good entertainment in a very wide range of recent movies. The food was decent nothing to write home about. I had a good long nap in their comfy seats got some work done and answered emails on my laptop and watched a movie with my husband. Left the plane feeling refreshed.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Osafo","East Timor","2014-12-22","My flight with Norwegian from Oslo to Bangkok on December 10 was a pleasant surprise. I had flown the QR Dreamliners from SIN to DOH and DOH to OSL so I was waiting to be disappointed. Norwegian's version of the Dreamliner is a dream to fly. The seating and legroom felt more spacious and the inflight entertainment system was one of the most responsive I have experienced. The choice of movies and other entertainment was more than enough for our 11 hour + journey. Remember this is a budget airline but at least they provided good Norwegian water during the whole flight. No WiFi on board this flight though and that will have been awesome. Very impressive ""low cost"" airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","M Tossounian","United Kingdom","2014-08-11","JMK-ATH A3 377 7 Aug 2014. Flew Mykonos - Athens on a clean Dash 8. Welcomed on board by very polite and smiling cabin crew. Despite the fact the flight time was only 20 minutes a full drink service was offered with napkins ice and peanuts. The 2 Flight Attendants never looked stressed or hassled and full marks to the Purser for her excellent PA announcements made in Greek and very good English. Upon landing again the goodbye and thank you greeting was given with sincere smiles and professionalism. Shall definitely fly Olympic again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","M Aplas","South Africa","2014-07-01","Flew on the 16th of June Athens to Mykonos. Very short 35 min flight on a dash 8 Q400. Staff were courteous and happy to help (on ground and inflight). Regardless of the short flight drinks and some peanuts were served which was a nice touch considering how short the cruise time was (roughly 5 minutes) before descent started.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Hammond","United Kingdom","2014-12-22","My family and I were held up in traffic on the M25 but arrived at Gatwick just in time to clear security and board the flight. Norwegian did not provide any assistance in clearing security and did not inform the gate that a party of 5 people had been issued with boarding cards and were expected to join the flight. Norwegian did not arrange for any tannoy announcements that may have allowed us to clear security quickly. When we arrived at the gate it was closed and we had to wait for an hour in the departure area before being allowed to leave. Norwegian then stated that the cheapest alternative flight to our destination was about 700 GBP and that this offer would only be available for a short time. On refusing the offer and returning home I managed to book an alternative flight for 450GBP. Staff service has thus been rated as very poor.","","","Economy","","","4.0","1.0","4.0","4.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Erti Juza","Finland","2014-12-18","HEL-ARN-HEL went just fine. B737-800 was brand new with very good legroom and free wifi. Staff was also very nice indeed! Prices are far lower than Finnair and staff is much nicer. Norwegian offers unlimited free wifi during the flight but Finnair only has it on some planes and they charge a rip-off price of $23 for 20 megabytes. Tip: If travelling between Finland and Sweden use Norwegian and avoid Finnair at all costs!","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Michael Tong","Singapore","2013-09-22","Our flight was scheduled for 1450hrs but we were delayed at security screening due to the long queue and we came from a connecting flight. When we rushed to the boarding gate at 1440hrs we were unable to board. The gate controller wanted to help us but somebody on the other end of her walkie-talkie refused to let us board. The bus driver was waiting to rush us to the plane but in the end everything was in vain. We had to get another pair of tickets for a next day flight and spend the night at the airport as a result. The plane did not even attempt to wait for us but preferred to take the time to offload out luggage. In all experiences flying although not required all airlines planes have always given an unspoken grace period of perhaps 5-10 mins for late passengers some even longer as connecting passengers have to rush through gates. We would not have gone past 5 mins boarding time and Olympic Air refused to wait. We forfeited a booked hotel night stay and had a bad experience with getting another ticket.","","","Economy","","2.0","3.0","2.0","0.0","0.0","","","3.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Stuart Reay","Australia","2013-08-12","Very quick 40 minute flight from Athens to Mykonos and back. Great helpful staff and they tried to serve a drink each way and a snack but ran out of time. New aircraft and comfortable economy seating.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Winger","United States","2014-12-18","One-way CPH-FLL flight on Norwegian. It was by far the worst experience I have had onboard any aircraft. The aircraft flown was not a Dreamliner as I was lead to believe - it was an unmarked charter HiFly plane with an absolute minimum level of comfort. I had paid for a Premium seat which I had flown and enjoyed on previous Norwegian flights - but as the aircraft was substituted only a few premium seats were available and primarily occupied by Norwegian employees with their badges showing. The rest of us including those who were supposed to be seated in Premium were forced to sit in sub-par coach seats. It's not as much being denied the expected level of comfort but the behavior of an airline that downgrades its paying customers with no notice and no options while comfortably taking care of its employees on an 11 hour transatlantic flight. The only bright spot was the onboard Service Director who was very kind and actually told me how sorry he was for what even he agreed was a horrible experience for customers on-board.","","","Economy","","","1.0","4.0","3.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R West","United Kingdom","2014-12-18","Had 3 flights to/from Gatwick - to/from Faro Larnaca Lanzarote over the past 3 months. The Faro flight was very uncomfortable as it was so hot and stuffy - and you cant escape it but after talking to a helpful person in Norway I was assured the other 2 flights would be properly air conditioned which they were. Always prefer airlines where you can adjust seats and that was the case re Lanzarote. The short films would be better if we had headphones and could listen too (or simply listen to music). The free wifi just about allows for emails to be received or sent but you need a well charged device to take full advantage of wifi (or provide a charging point). Slightly confusing in regards to 'flight mode' regulations as clearly it only works if your device is not in flight mode! This is the one airline however where the food and drink options are too limited and lack 'healthy' choices or good veg options - (Easyjet are best for food/drink). Unlike any of the other airlines we have to remember to bring own snacks etc. Finally no hassle with hand baggage which used to be a pre-flight concern with extra stress when flying with Ryanair or Thomas Cook. Easyjet has the best and clearest policy here 'if it fits it is free'!. One tip for all airlines - boarding should start with those seated at the back so front passengers do not hold up others when storing hand luggage. Ratings apply to last flight.","","","Economy","","8.0","4.0","4.0","2.0","2.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Konstantinos Kotzaridis","Germany","2013-08-04","Flight from Milos to Athens. Aircraft dash 8-100 old but with a clean cabin. Very good service for a 35 mins flight.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Konstantinos Kotzaridis","Germany","2013-08-04","Flight from Athens to Vienna in business class. Very nice service from the crew and a fantastic breakfast. Aircraft was a new airbus A319.","","","Business Class","","10.0","4.0","4.0","5.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Dorff","United States","2014-12-10","Flew Norwegian from LAX to London and back on new Boeing 787. Staff was great airplane was great food was what was to be expected from a budget airline. Both flights left on time and arrived either early or on-time.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D J Thomas","United Kingdom","2014-12-04","Flew from Gatwick to Tenerife return last week and could not fault anything. Very professional staff very smartly dressed and the 737 we flew in was new comfortable and the whole experience was enjoyable. I am not a confident flyer but felt much more relaxed than usual.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Guy Mordo","Israel","2013-07-24","Flew OA on 21st July Athens - Corfu route. Flight operated by bombardier Q800 aircraft. Before take off cabin was too hot. Airplane is not convenient if you have special needs. Aisle was very thin and the toilet was so small it was hard to move with the door closed. I will avoid this airline.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Fang Jun","China","2013-06-28","From Athens to Santorini. The flying time was so short around 35 mins. But served cookies and hot drinks. The flight departed from Athens on time. Flight announcement was clear and correct.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Christopher McMahon","United States","2014-12-01","OSL-BOO-OSL in June 2014. Decent trip on brand new B737. Flights both on time and very easy. Traveled with a 6.5kg dog with no problem in the cabin. There were only 25 pax on the outbound and 40 on return. Absolutely no refreshments of any kind are complimentary. Everything is additional. However good wifi is free. Seats are comfortable and Norwegian is very good for a 90 min. flight.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Taylor","United Kingdom","2014-12-01","London Gatwick - LAX 5th November LAX to London Gatwick 19th November. D7095 and D7096. I had a great trip with Norwegian their staff are friendly and attentive. It was my first time flying alone and they made me feel incredibly comfortable. The food and drinks are served promptly. The inflight entertainment is large and varied. The new Dreamliner 747 features lighting and air pressure control to help avoid strong jet lag. I would highly recommend.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Bernard Snell","United Kingdom","2014-12-01","Trip to New York on the new Norwegian Dreamliner - a fabulous journey. Spacious and comfortable. The staff were courteous and nothing was to much trouble. I would certainly recommend. The food was good and tasty.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Yahya Al Rubaiai","Oman","2015-08-01","Traveled DXB-MCT-LHR-MCT. I missed the first flight from DXB to MCT and was told that no seats were available on the next flight and therefore would not be able to fly MCT-LHR. The ground staff were extremely helpful and managed to get me on the next flight. MCT-LHR: The IFE was rich in content and the food delicious. The flight attendants were helpful. The aircraft and seats were comfortable. LHR-MCT was even better. Impressed with the ground crew at the check-in. My child was not feeling well and was crying very loudly, the 2 ladies did everything they could to help. ","A330","FamilyLeisure","Economy","DXB to LHR via MCT","10.0","5.0","5.0","4.0","5.0","5.0","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","K Kokkas","Greece","2013-06-07","SMI-ATH-SMI route (once or twice a month). OA uses small Bombardier airplanes whose seats do not recline. There is enough leg space (I am 185cm) and the seat width is fine. There is no inflight entertainment. The personnel has always been very polite and helpful. The only problem with OA are the outrageously high prices for its domestic flights especially for destinations like SMI where there is no competition.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","3.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","S Kantouris","Greece","2013-05-28","I fly with Olympic Athens-Istanbul-Athens twice a month for the last 3 years and I'm very satisfied. They provide nice meals (even on short flights). What I dislike is that they partially switched to the Dash 8 Q 400 turboprops from the A320 for some destinations (Istanbul included sometimes). I'd recommend them.","","","Economy","","10.0","4.0","5.0","5.0","2.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Pyle","United States","2014-11-25","I flew from Rome (FCO) to Stockholm to Oakland (OAK) on 21 Nov 2014. I was amazed at the price $493 one way including 1 checked bag 1 meal and 2 seat assignments. The next least expensive one way fare was another $450 and one extra stop! Do your homework read the Norwegian.com website to know their policies especially when it comes to checked baggage (20 kilos) and carry on (1 carry-on and 1 small personal bag). I decided to purchase my meal from Norwegian and I'm glad I did. In Stockholm you must clear customs and enter into a gate area specially for flights that are U.S. bound. One inside there is another processing before actually boarding. I thought two hours would be plenty to grab a beer and do a little shopping but after two lengthy line's it wasn't. Once you cross over to the international side there are no places to eat or drink! The first meal was surprisingly tasty I had a choice of Chicken or beef I chose the chicken. It came with two hot sides and a dessert. One drink was included I chose wine and a glass of water. Just before landing we were offered a sandwich and one cold side with coffee tea or water. The movies were all included in the price of the ticket. Do your homework and find out which seats have extra legroom on a 10 hour flight this will make a difference! I was in a bulkhead aisle row 7 the only problem with this seat were careless passengers passing into the galley and stepping on my feet. The seat was comfortable enough definitely bring your own pillow and blanket or just purchase one from Norwegian for $20. I thought the price of drinks spirits beer and snacks was expensive but I did like the option of ordering through my TV screen and having it delivered. I also liked the inflight map showing our route. I would definitely fly with Norwegian again.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Westcott","United Kingdom","2014-11-17","I flew from London Gatwick and was looking forward to my 1st time flying with Norwegian. The plane was comfortable and clean and I had pre ordered meals and was served not long after takeoff - not massively impressed with the meal but ok as far as plane food goes. It was a whole 8hrs before we were given anything else to eat and was very disappointed with my very small sandwich muffin and apple juice. There was no information of what other snacks were available as the order service on the TV screen was not working. I would recommend anyone flying with them to bring their own food.","","","Economy","","5.0","4.0","3.0","1.0","5.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Steven Krijgsman","Netherlands","2015-07-31","Frankfurt to Bangkok via Muscat and vice versa. Travelling as a family: 2 adults and 2 children. Excellent service on all legs of both trips. From check in to baggage claim I could not say one negative thing about this airline. They simply deliver: bring you to from A to B at a reasonable price, offering more legspace in economy than their competitors. Service level nothing to be ashamed of, flight attendants cater to all your needs and the food was good. In my opinion one of the most underrated airlines.","A330","FamilyLeisure","Economy","Frankfurt to Bangkok via Muscat","8.0","4.0","4.0","4.0","3.0","3.0","3.0","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","C Leigh","United Kingdom","2015-07-19","This was the first time since 2013 I'd used Oman Air and I would echo what some other reviews have said in that their onboard quality has begun to deteriorate and is showing signs of budget cuts. As always though the ground staff are excellent in London and Bangkok, check in staff are always friendly, welcoming and good to have a small conversation with. I used their online check in which is vastly improved since 2013 but at check in whilst chatting to staff I was moved to exit row seats due to my height which was very nice of them. On board the seat layout is still welcome as the extra space compared to competitors is felt after a few hours in the air. Even the exit row seats feel spacious in width with the wider fixed armrests. The little extras like menus, hot towels, and amenity kits no longer exist. Not major losses but noticeable. Meal portion sizes seem reduced too but the food quality and taste still seems better than competitors. On board staff are polite and professional, not quite as cheery or conversational as some other airlines but certainly everything you need on board. Muscat airport is starting to feel the weight of increased passenger numbers, I still like this old quiet airport but it felt very full this time and the transfer via bus to and from the terminal building is tiresome. There were problems with processing all the boarding passes for my flight and everyone was issued a new one with a new seat which made for an hour long queue to enter the boarding gate and a bit of a hectic mess on board with people wanting to move. For the price during summer and winter I think Oman Air is very hard to beat on this route. I look forward to using them again next year once the new muscat airport opens.","A330","Solo Leisure","Economy","London Heathrow to Bangkok via Muscat","8.0","4.0","4.0","3.0","3.0","4.0","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Michael Little","Australia","2013-05-05","Athens-Limnos on a Q400. Check in quick and efficient. Boarding by bus but quite efficient too. The flight left five minutes early and arrived 15 minutes early. It was smooth and the friendly crew worked very hard to get everyone a drink and nuts on this 40-min flight. There was ample leg room. A good experience.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Georgios Vrontos","Greece","2012-10-08","ATH-BEG-ATH with Q400 both flights were 5-7 minutes late. When I was web-check in I forgot the type of the aircraft and I checked a seat on the sun side. That is a problem because the aircraft has no shades. The service was excellent with very friendly staff but with an unfriendly / noisy aircraft.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","J Tydeman","United Kingdom","2012-09-24","Took a flight from Belgrade to Athens which was fairly empty. Friendly ish crew who brought a seemingly never ending supply of drinks plus a snack comprising a nice-enough sandwich and a delicious chocolate croissant. All on time.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","O Jordan","United Kingdom","2014-11-12","DY7095/6 LGW-LAX-LGW November 2014 very nice flight on the Dreamliner. Took off and arrived early on both flights. The Crew were friendly and the onboard entertainment was good enough. Had heard horror stories about both the Dreamliner and Norwegian but I had a great flight both ways and would fly with them again to the States. It does take them around 3 hours before they serve food to passengers who haven't paid for a hot meal. All in all value for money.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Mahoney","Denmark","2014-11-12","CPH-RAK-CPH on time and overall comfy product. Really enjoy the WIFI option and the overhead mute / subtitled entertainment. Never had an issue with this - in my opinion the best airline product in Northern Europe.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Drozda","United Kingdom","2014-11-11","Norwegian are on to a good thing with their new Dreamliner long haul low cost route to Los Angeles from Gatwick. Plane cabin staff and entertainment are all great! The only things that spoilt it were the window ""tint"" system (as opposed to the old blinds) is meant to allow Dreamliner passengers the freedom to adjust them to how they want yet the cabin crew must have overridden the system and we had the blinds on dim for all of our day flight?!? I would have preferred them not to do this please. Also the prepaid meals could be a little more generous as the quality was good. I would fly them again if they listen to these minor things.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Alexandra Jarvis","United Kingdom","2015-07-09","I had a mixed opinion of Oman Air. On the first flight to Muscat from London, staff were quite miserable and didn't seem happy to help (unlike budget airlines I've used in Europe, anyway). Dinner was great, but breakfast wasn't great. The layout of the plane was quite good, and entertainment was good. On the returning flight home, staff were friendlier. I don't know if this is a cultural thing, but I just didn't find the staff very helpful or smiley, which is odd, as there is such a huge emphasis on friendliness for airline staff. Perhaps they were just having a bad day, which I understand. For the price of a return flight to Zanzibar from London flying directly to Zanzibar after a quick transfer in Oman, I would travel with Oman Air again. On a superficial note I thought the airline outfit for the staff was beautiful, very smart and the staff looked amazing!","","Solo Leisure","Economy","London to Zanzibar via Muscat","6.0","3.0","2.0","3.0","4.0","3.0","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Syafa Mustaffa","Malaysia","2015-06-22","Extremely pleased with the service, flexible food. I guess because it is not a preferred flight in comparison with Emirates, I got the whole row by the window all by myself. And I like the sitting arrangement of 2-4-2. Nice for couple, wide enough for family. Announcement of breaking fast, hijab cartoon for safety video, all halal food perfect for muslim and flexible for others. And since I am Malaysian, quite happy that they have a ""malay"" movie section on board.","","Solo Leisure","Economy","LHR-KUL via Muscat","10.0","5.0","4.0","4.0","5.0","4.0","4.0","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Stéphane Dagot","France","2012-08-29","ATH-LRS-SMI-ATH. Olympic has improved very much over the years: good check-in with friendly agents. Onboard smart cabin crews who provide a good and smiling service. The transfer of our luggage to Paris was perfect I would fly them again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","J Moore","United Kingdom","2012-08-29","I have to admit to being somewhat concerned about booking Olympic Air but Aegean was very expensive in comparison. So I booked 2 tickets to/from Athens to Heraklion. The web-site was easy to navigate and the process simple. We did have one slight schedule change on our outbound flight which didn't affect our plans. We checked-in on-line the day before each flight and printed our boarding cards bag drop was easy to find and our bags were taken quickly. Boarding in Athens a bit late but we made up the time en route. Aircraft in both directions a Q-400 which was bright and clean. We didn't expect anything on-board but were surprised to be served a beverage and a packet of nuts/cookie. Cabin crew were well presented and couldn't do enough. All in all a great experience.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Patricia Turner","United Kingdom","2014-11-06","I took a return flight to Ft Lauderdale returning Saturday 1st November. After reading some negative reviews I was anxious at taking this flight but I was very pleasantly surprised. The flight was on time both ways the new Dreamliner was amazing the entertainment very good. The only negatives were the sandwiches that came with the food package as they were inedible and one or two of the flight attendants may wish to review their career choice. I would most definitely use Norwegian again and would not hesitate to recommend them to friends and family.","","","Economy","","10.0","4.0","3.0","3.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Hermanus Schaap","United States","2014-11-06","We traveled from Oakland California to Amsterdam September 26 2014 and back October 15 2014 on Norwegian. My wife had an accident during our stay in Holland and could not walk. The help and service we got from the airline was incredible. They were there to help my wife and organized wheelchair service. The flight attendants were friendly and courteous. All in all a great experience and we will fly them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Nitya Nand","France","2015-06-16","Traveled from Paris CDG to New Delhi and New Delhi to Paris CDG via Muscat. Airline is good in terms of seat comfort, cabin staff service, food, inflight entertainment but Oman Air is not reliable in terms of timing. Flight from Muscat to New Delhi was delayed by 6 hours, even when I kept a margin of 4 hours I missed my connecting flight from New Delhi and again flight from New Delhi to Muscat was delayed by 3 hours on top of its flight from Muscat to Paris CDG was delayed by 1 hour and again I missed my train from Paris. It was my first and last trip with Oman Air","A330","Solo Leisure","Economy","Paris to New Delhi via Muscat","1.0","5.0","4.0","4.0","4.0","3.0","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Lawrence Richardson","United Kingdom","2015-06-16","I was very pleased with the service provided. We paid £420 return which was a bargain. Nice new planes, big individual TV's, good food, plenty of drinks and good seat pitch. The layout of 2x4x2 is good if you are a couple and can get the window seats. Oman airport is not the best but it was a short stop so didn't really matter to us. My only gripes are the toilets were not the cleanest and one or two of flight attendants let the service down, but overall I thought it was great value for money and would definitely fly with them again.","","Couple Leisure","Economy","LHR to BKK via MCT","8.0","4.0","3.0","4.0","4.0","4.0","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","S Messenger","United Kingdom","2012-08-24","I have just returned from Zante and I found that both flights were what I'd expect from any other company. Seats were comfortable however there was not much leg room. Flights were on time both inbound and outbound although there was a flight to Manchester with Olympic at the same time as ours to Gatwick which was delayed overnight.","","","Economy","","8.0","3.0","3.0","3.0","3.0","","","3.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","M Tossounian","United Kingdom","2012-07-16","Flew Mykonos to Athens with Olympic Air in Premium Economy. Check in was polite and efficient. Aircraft was clean inside and out had seat 3A. Pre take off drink was served. Left on time and a filling and tasty snack of pasta salad and a cake was served with a drink by 2 polite and professional cabin crew. A very comfortable flight and we landed on time. Would recommend Olympic Air and would choose them again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Nong","United States","2014-11-06","My trip to Europe in October with Norwegian was the worst I have ever encountered. I understand the cost saving and it is cheaper than many other airlines but doesn't mean that it is ok to ignore customers that didn't order food/drink from the menu. My flights were about ten hours long and if I hadn't got up and walked back to the galley for water I would be thirsty the whole time. Since I am picky with food I didn't order a meal but I would never thought that it meant I will be ignored. A smile and an offer with a cup of water won't cost you much and I think that service is the least you could provide. Unless this attitude towards service changes I wouldn't go back with Norwegian no matter how cheap the ticket are.","","","Economy","","1.0","3.0","1.0","0.0","4.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Ebke","Denmark","2014-11-06","CPH-OSL-OAK. On the way back our flight was delayed. We were told by the ground crew that they were waiting for a fax from Oslo for an authorization to fly. After waiting around 1 hour at the boarding gate the flight was cancelled and moved to the next morning at 7AM. We were given accommodation and dinner at nearby hotels. At sometime around 5AM was called and told me that there is further delay to the schedule and it will now be in the afternoon. So all in all the delay is over 20 hours. On the flight the pilot said that the plane had undergone maintenance and the sign off was forgotten thus they were not authorized to fly.","","","Economy","","1.0","3.0","3.0","1.0","3.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Marco Maurer","Switzerland","2015-05-25","4-5 May 2015. WY0815. ZRH-MCT. Old business class in 1-2-1 layout great seat as always. MCT-BKK - new business class in 2-2-2 layout which is claustrophobic. Been a gold member on sinbad for many years but with this Air Berlin-style business class I'd rather fly economy for a fraction of the price or change to other carriers.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Anne Penn","United Kingdom","2015-05-08","We travelled from LHR to Kathmandu on April 23rd 2015 having chosen Oman Air because of the price and seat pitch. We were very happy with the planes the food and the cabin crew. The only small complaint was that there was insufficient liquids offered on the flight between Muscat and Kathmandu. Following the earthquake in Nepal on 25th April we felt it best to return early. Oman changed our flight without a fuss. I was not expecting a full meal on the flight out of Kathmandu because of the situation there and so was surprised to find an excellent meal supplied drinks freely available and exceptional service from the crew. The second leg of the flight was also good and again the cabin crew were friendly and helpful. I will certainly consider using Oman Air in the future.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Minas Sotirakopoulos","Greece","2012-07-15","I am a Gold member in both Greek airlines (Aegean-Olympic Air) traveling over 100 times a year and I have to admit that Olympic Air is below expectations especially in Ground services (Lounges - Luggage priority services). They must: Renovate their Lounges in Athens Airport as soon as possible. Dramatically improve their Luggage priority service. Improve their unacceptable prices and value for money for local flights.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","1.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Chris Tomko","United States","2012-07-02","After an extreme delay in Milan on Aegean and missing my flight to Mykonos I was rebooked on Olympic Air. I took my new ticket and other Aegean info the Olympic counter to check in as I was told. I had been up all night with no sleep and after handing the agent the new tickets and my passport and my old Aegean ticket he literally threw it back at me and said ""you are flying Aegean not Olympic"" and rolled his eyes. After a deep breath I informed him I had been rebooked and he then asked why I didn't show him the new ticket in a nasty tone. I informed him I handed him the new ticket with my passport and if he took time he would have noticed. I asked him politely why he literally threw the papers at me even if I was flying with Aegean and if that was how he was trained to deal with the public. I also asked him if I needed a manager to check me in. Then after no apology he then checked me in and I was on my way. I go to Greece often and this experience is why I usually try to fly Aegean. The flight itself was a joke. They set up the beverage cart to serve two people (me and one other in front) and then took cart to back to breakdown. But everyone was nice except the ticket agent.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Rafferty","United Kingdom","2014-11-03","Return flight - 20/10/14 FLL - Gatwick check in T3 security a breeze officers pleasant and friendly. Two places to eat pizza place which was closed at 7.30 pm and a bar selling sandwiches and drinks etc stocked up on drinks here very pricey. Tiny duty free stall. Boarding on time. Staff very polite friendly and helpful. Flight deck dimmed once in the air had a little nap then food same as flight going out. Had a good sleep cabin temperature not too cold. Woken for breakfast box (pre paid) turkey sandwich oat bar juice and coffee or tea very nice. Flight landed on time at Gatwick. All in all loved my Dreamliner experience with Norwegian and would have no hesitation booking with them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Smith","United States","2014-11-03","Awful customer service. Was supposed to leave from JFK to Copenhagen tonight at 11.30 pm. Got an email this morning at 8am that flight changed to leave at 4.45 am instead. Ridiculous! Tried to cancel our flight wouldn't let us. Best they did was get us out for tomorrow. What should be a 7 hour direct flight has turned into a 12 hour trip with a three hour layover in Oslo. I did not sign up and pay for that at all but worst is that the customer service was appalling.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Ozgur Sener","Turkey","2015-07-29","I flew from Istanbul to Berlin in July 2015. The seat was very uncomfortable. Water was not free, they charge 3 Euros for a small bottle. The staff could hardly speak any English. On top of all that, both pieces of my luggage was delayed 4 days. ","","Solo Leisure","Economy","Istanbul to Berlin","2.0","1.0","2.0","1.0","1.0","1.0","1.0","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","H Patzelt","Oman","2015-05-01","MCT-DOH return in economy late April 2015. Both flights uneventful short 1hr Gulf hops. Still pleasant. Seats reasonably pitched staff friendly. All on time all comfortable. Except for the food which consisted of inedible sandwiches. Eat before you board.","","","Economy","","8.0","5.0","4.0","2.0","1.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Z Al-Busaidi","Oman","2015-04-19","Have flown Oman Air in Business class twice in the past month to London MCT-LHR-MCT. Flew on 19th March and again on 9th April. The overall comfort of the cabin is great with a very comfortable seat and amenities. The greatest disappointment is the lavatories. For some reason they are filthy and lack proper cleaning. For instance the soap dispenser since my first trip was so dirty that soap has oozed out around the nozzle and remained the same when I flew the same flight two weeks later. The food quality has dropped and is not how it was the year before. The entertainment package onboard needs to be improved and additional options such as movies to be added. No change with inflight entertainment between March and April. Only reason why I pick Oman Air to fly to London is because it is the only direct non-stop flight to London.","","","Business Class","","6.0","5.0","4.0","2.0","3.0","","","3.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Sasun Vartanyan","United States","2011-12-09","Flew several legs Athens to Heraklion to Rhodes domestic as well as Athens Tirana international. Even on the short haul flights they had some sort of food and beverage service other than the chaotic embarkation process the flight and attendant experiences were very pleasant.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","P Papa","Australia","2011-11-16","Travelled from Athens-Rome then to Paris and London over a 3 week period. The cabin was clean and staff were attentive polite and well presented. I will travel with them again in the future true value for money.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Lue Peter","United States","2014-10-31","Flew from JFK to CPH on Oct 19 and returned 2wks later on Norwegian. Price good (just under $700 which included food and reserved seat ). Read reviews after booking and found some very bad reviews from unhappy travellers so I kept my fingers crossed and hoped for the best and happily it good. New planes and state of the art entertainment system and very nice lighting. I will fly with Norwegian anytime.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Giorgi","United Kingdom","2014-10-28","Flight from Gatwick to Barcelona delayed by more than 5 hours. Nobody from Norwegian at Gatwick airport to explain what was happening and give travellers updates. Tried calling customer support nobody could help. Terrible experience overall. First and last time travelling with them. Definitely not recommending them at all whatsoever.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Willoughby","United Kingdom","2014-10-28","London Gatwick to Kos on a Norwegian flight chartered by TUI (First Choice). The check-in was very quick despite not being allowed to provide API. The aircraft was a B737-800. The seats were very close together giving very poor legroom and the seat cushions were like blocks of wood so we spent the whole 4hour flight sitting on the equivalent to a wooden bench. Wouldn't use them again if you paid me.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","2.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","E Weiss","France","2015-06-16","I was nervous after reading the reviews but everything was ok. Plane was new and we arrived on time. Cabin crew were nice but they don't speak much English. Given bread, juice and coffee for free. Great comfort for a good price.","","Solo Leisure","Economy","","10.0","2.0","4.0","4.0","4.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","G Umiker","Switzerland","2015-02-24","Istanbul - Izmir. Flight arrived on time. Staff nice and professional. They were smiling nice friendly. Aircraft A320 was clean comfortable. Paying service great with enough choice. Will choose Onur Air again on next trip to Turkey.","","","Economy","","10.0","4.0","4.0","5.0","0.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Hodges Richard","United Kingdom","2015-04-16","LHR-MCT-LHR 14 & 22 March in Economy. Normally fly PE or WT Plus but no direct flights with PE / WT Plus except BA which stopped at Abu Dhabi en route. Did not want the extra travelling time so picked Oman Air for the 34 inch seat pitch in Economy. Was apprehensive when we saw how many kids there were and also the scrum that developed when boarding started (why does everyone have to get up and crowd the entrance when their seat numbers haven't been called?). But actually a very pleasant experience on board: as 2-4-2 format had pre-booked window and aisle seats - plenty of legroom and very comfortable with pillows and blankets in each seat. Excellent IFE - modern THALES system - but perhaps a better choice of films could be provided. Take your own headphones - mine worked fine once I figured out how to position the jack in the rather odd socket. Decent service with pre meal beer and individual bottle of wine with the absolutely outstanding meal (especially for economy) on outbound flight - not quite so good on return. Would use again without hesitation (but I'd like to try the sumptuous looking Business Class).","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Clelland Alec","Germany","2015-03-30","Flew MUC-MCT-COK and back. Like the little boy with the curl when they're good they're very good but when things go wrong. On this trip we had a 9-hour delay in Muscat provoked by computer failure in the terminal but exacerbated by incompetent and lazy staff. In total we had three sets of crew the first two wanting only to complete their shift and get away. No food. No drink. Very angry passengers and the police involved. We sat on the plane from 12.30 at night until 5am without anything happening. Then a trip to the terminal (again no food no drink) then back on the plane then off again. By then it was 9am and somebody senior had taken matters in hand. All hold luggage removed passengers asked to claim their luggage then back on the plane again. The final crew were excellent but it only showed up how poor the previous lot were.","","","Business Class","","2.0","4.0","1.0","3.0","4.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","T G Vernet","France","2015-03-28","MCT-CDG one way. First time I fly WY in Y class. Good experience. The seat was truly excellent with comfortable cushion and very clever recline system. Pitch seemed good – I had exit seat. IFE was very impressive: the biggest screen I have seen in Y and fantastic interface even better than QR IFE. However the choice of films was very limited. Food was average but we had enough. FAs were cold and not smiley but my neighbours and I got quickly everything extra we had asked. I would fly WY again.","","","Economy","","7.0","5.0","4.0","3.0","4.0","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","G Stragalinos","Australia","2011-10-21","Athens to Kos and back. Both flights on time aircraft new and clean. Ground staff and cabin crew nice and helpful. Happy with the whole experience.","","","Economy","","9.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","D Petsikas","Greece","2011-10-17","ATH-LCA-ATH on clean and comfortable A320 with plenty of leg room in economy. Efficient crew provided excellent service on both segments of the trip. Sufficient cold meal for this short flight free drinks including wine and beer. Luggage was delivered quickly.","","","Economy","","8.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","J Priest","United Kingdom","2011-09-29","2 hour delay going out from Birmingham only to be told when we were up in the air that we would be landing in Greece to refuel and no one could provide us with an explanation. The plane was dirty with rubbish on the floor and in the back of seats chewing gum stuck to the side of the chair. They missed our meals out and we had to point it out staff throughout the flight were chewing which was unprofessional. On the return we were delayed for 15 hrs with no explanation what so ever we were given a 3.50 euro voucher. Instead of returning on 24th we returned on the 25th. We will not be travelling with them again.","","","Economy","","","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Foss","Norway","2014-10-28","Flew return from Oslo to Fort Lauderdale in Premium Cabin in October 2014. Both flights departed spot on time. Comfort onboard was very good considering a ticket price much less than a normal business class. Seats and service is more basic than many business class but in many ways more relaxing without the normal fuss there. The quietness and air quality on the brand new 787 made the trip remarkable less tiresome than normal.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Rees Mike","United Kingdom","2014-10-22","First time flyers with Norwegian from London to LAX return and both my daughter and myself were very impressed with the whole deal. Clean modern aircraft excellent choice of entertainment bigger than normal seats in economy but I wonder why there are poor reviews about lack of food as this is clearly noted on the online booking system which a fellow passenger had obviously NOT noticed and ended up causing an unnecessary delay in everybody else getting their pre-ordered food which was very good again. Would fly them again.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Alois Leitner","Austria","2014-11-20","Flew 3.11. DIY-IST with Onurair because of the convenient flight-time. Departure on time plane clean Airbus 321. Toilets clean but the legroom is awful I'm only 171 cm but my knees touched the sit in front of me. No IFE FA cool neutral no smile. There was a menu card prices affordable but nobody offered anything the trolley was moved from row ten directly to the back of the plane. If you want to go from A to B with no service no smiles use them but Turkish is much better.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Kesavan","United Kingdom","2015-03-17","LHR-MCT-TRV and return. The flight down was impressive. Plenty of legroom and friendly staff. In fact the staff were full of smiles and very efficient. The food was good and the Inflight Entertainment very good. I felt the Airbus was a bit old and clunky with a roaring take off so the airline will need to invest in more modern aircraft. Muscat Airport is somewhat basic in areas but there is brand new spanking Terminal which will open soon. The second flight to Trivandrum was also good and we were served a delicious Indian fish curry. The return flight from Muscat to London was a different story. The food was atrocious. Tough Beef and the other choice was pasta and only pasta in a tomato sauce. That said the breakfast warm egg wrap was better. On all flights the toilets were very clean and smelt of detergent. The economy seats are comfortable and much more so that those on Air India's Dreamliner. All in all a good airline. But they need to consider the catering at Muscat for onward journeys.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Mosley Max","Canada","2015-03-04","LHR to BKK via Muscat return. Chose this airline because of the legroom in economy. The airlines makes a lot of their reputation for service but in reality the staff are the worst element of all four trips. None of the flight attendants smiled or were in any way proficient with the extra service required to deserve the accolades the airline talks about. Our flight attendant got ""stroppy"" when I asked if I could have a glass of wine with my meal. The toilets on the flight were also quite dirty throughout all four trips.","","","Economy","","4.0","4.0","1.0","2.0","3.0","","","3.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","A Hashim","Malaysia","2011-09-10","Despite the delay departure of 30 mins from Athens to Tirana due to system's break down the flight went smoothly. I was excited onboard DHC-8-400 for the first time. The plane was clean and seems new. The onboard crew were friendly and helpful. The refreshment service for this 1 hr 15 mins flight was rendered efficiently.","","","Economy","","9.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","John Plevris","United Kingdom","2011-08-30","Athens to Chania Crete return. A pleasant surprise given previous problems with Olympic airlines. New aircraft A320 both ways clean pleasant friendly staff excellent door-to-door service for my elderly parents on the way to Chania no delays.","","","Economy","","10.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Ilias Vounelakis","Greece","2011-08-08","Athens-Kythira Island (ATH-KIT) on a Bombardier Dash-8-Q400 NextGen. This is a Public Obligation Service route in Greece and the price is reasonable (120 euros return ticket). The flight takes only 30-35 minutes. The cabin interior was clean and modern and the cabin crew very good offering a small snack and bar service to a full load of 78 passengers in such a short flight.","","","Economy","","10.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Rafferty","United Kingdom","2014-10-13","Gatwick-Fort Lauderdale Fri 10/10/14. Quick and easy check in. Flight left about 30 mins late don't think that was Norwegians fault. The Dreamliner was clean and comfortable. Flight attendants a bit moody looked like they didn't want to be there. Got water and pre paid meal choice of chicken or beef with a choice of tea or coffee and a small dessert. Inflight entertainment was good with new movies and good selection of tv shows. Liked the touch screen controls and 3D flight tracker. Windows larger and control dimmer was great also liked the changing mood lighting in the cabin. Didn't sleep will be attempting that on my journey home. Later had a small food box which contained cheese sandwich small chocolate muffin and a carton of apple juice (included for pre-paid price). I recommend you buy your own blanket and pillow pre flight (fleece with blow up pillow in a zip up travel bag) as I did as the plane is kept at a cold temperature. Fort Lauderdale airport is the worst I've ever been to. Had to wait 20 mins for the bus then kept on the bus for 30 mins before being allowed inside the terminal building. We then queued in one line for I don't know how long only for the badly organised staff started bringing people from the back of the line to the front for no apparent reason shifting barriers from side to side - many people not liking this getting irate and could have caused a riot. Getting past this hall only to wait in line in another hall luggage was waiting (had been taken off carousel). Then to wait in line again for customs. 4hrs after landing I left the airport from hell! Not good by this time I had been awake for 24 hrs. And all because an airport could not cope with 2 flights landing in close proximity. Will never use this airport again (apart from my return flight).","","","Economy","","9.0","5.0","3.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Helen Devries","Costa Rica","2014-10-13","One way Barcelona to Gatwick. The seats are comfortable the crew pleasant but someone needs to tell them that it is unpleasant to line up passengers twenty minutes before boarding and walk up and down the line while barking orders about having your passport open at the photo page.","","","Economy","","5.0","4.0","5.0","0.0","0.0","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Sharon Fox","United Kingdom","2014-10-22","Travelled to Ercan on 6th Oct. After reading the reviews I was very nervous about travelling with this airline but had no choice in the matter as it was a package holiday booked through Cyprus Paradise. The flight out was fine we left on time and arrived on time no problems there apart from the cramped legroom space but to be honest it wasn't any worse than EasyJet or Pegasus. The crew were a different matter a more surly indifferent bunch you could not wish to meet. One of the toilets was a problem and smelt absolutely awful especially for those sitting near to it. Nothing was done about it until we reached Antalya and the cabin crew changed over then some air fresher was finally sprayed about. The return trip left on time and all seemed to go well until leaving Antalya when the pilot informed us that we were now going to divert to another airport before going onto Stansted for ""operational reasons"". Fortunately it was not too long a wait on the ground and we arrived at Stansted just 2 hrs late. As a nervous flyer taking off and landing 3 times was a bit stressful but I have to say the cabin crew on this flight were a lot nicer and approachable. Would I travel with this airline again? No I think I would avoid it at all costs.","","","Economy","","2.0","2.0","1.0","3.0","0.0","","","3.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","K Baxter","United Kingdom","2014-10-22","Travelled on the 12/10/14 from Dalaman - horrendous flight. Firstly it was delayed by over two hours and we were offered a soggy lettuce and cheese sandwich which was disgusting. Once on the plane the seats were tiny and leg room none existent. The temperature on board was in excess of 35 degrees and when I asked for it to be reduced I was told it was set automatically - about half an hour before we landed in did drop by a small amount. To little to late. Would never fly with them again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Christine Johnson","United Kingdom","2014-10-20","Dalaman to Manchester on 6/9/14. On arrival at the airport we were made aware of a 5 hour delay from other passengers - at no time did check in staff mention anything and we only had it confirmed by the published departure time on our boarding passes. We finally left Dalaman at 23.30 7 hours late! Some refreshments given at 18.00 but again no information. When the flight eventually left there were no apologies from staff and the only explanation given by the Captain was ""technical difficulties"". Onur air offer poor inflight service expensive goods and rude abrupt staff. I complained via their website using the email address provided for Customer Relations and also the email contact form. I have received no acknowledgement or reply to either. My advice is not to fly with Onur Air but spend a little extra and get a decent airline with proper customer values.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Mayer Lorenz","Switzerland","2015-02-12","ZRH-MCT-BLR and back. Long haul (ZRH-MCT-ZRH) is very good. Excellent 1-2-1 Layout with very comfortable flat bed. Catering and service very good. Short haul (MCT-BLR-MCT) is patchy. Attendants not focussed. Hub airport MCT very compact (which is good!) but no aerobridge (bus/stairs inconvenient for aged and less agile. Biz lounge somewhat limited: very slow WiFi almost no biz mags/ newspapers. New airport delayed. Optimistic for Oman and very likely to fly with them again.","","","Business Class","","8.0","5.0","3.0","4.0","3.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","David Perea","United Kingdom","2015-01-26","LON-CMB-LON trip. First time flyer on Oman air. Primary selection of the airline was time convenience due to work and was competitively priced. LON-Muscat both legs was an ageing A330 which badly needs cosmetic improvement for the interior. Staff needs to be re-trained to improve courtesy and attitude and to exercise their facial muscles to improve their non existent smile. The on-board meal was surely from ""weight watchers"" programme as I had lost some weight due to unpalatable and non-appetising food. Muscat-CMB sector was on Boeing 737 with the only difference being a new and bright interior. Good comfortable seat and leg room did improve body comfort which was hindered by gastric dumping of the food. There was not much difference in the price in relation to two other reputed Middle Eastern carriers which I have flown before (always had very good experience with). Overall Oman Air will be worthy competitor with other low budget airlines but needs resuscitation of imagination courtesy and culinary skills to compete with other established and emerging airlines. I would avoid this airline in future unless there is significant improvement.","","","Economy","","2.0","4.0","2.0","1.0","2.0","","","2.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Stathis Panagiotopoulos","Greece","2011-07-25","I found a good deal from Athens to Vienna return. I went on Airbus A319 (SX-OAF). The plane was clean the seat pitch good but not as good as the seat pitch of Boeing 737-300/400. The staff were friendly and the menu good. I returned on another A319. Was very full because Austrian Airlines cancelled their flight to Athens. The only problem is that they don't fly to destinations in Europe.","","","Economy","","7.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Boudewijn Van Sante","Netherlands","2011-07-14","ATH-AMS. Check in a breeze friendly ground staff and at the gate. Punctual departure candy given for departure and hot lunch and 2 rounds of drinks offered on this 3h10min flight. Young and friendly staff also showed interest in passengers and cared for flight safety. Flight was only half full but this airline is definitely a good deal nowadays both in price and service. On time arrival and bags showed up soon. They are better value then most competitors. No IFE though in this new A320.","","","Economy","","8.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","S Giaerl","Greece","2011-06-29","ATH-RHO excellent and new A320 aircraft smiley crew and very helpful leather seats excellent service and enough legroom. The flight was on time. Excellent take off and Landing.","","","Economy","","10.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Ankelstam","Sweden","2014-10-12","ARN-LGW-ARN Oct 04-06 on a almost new B737-800. Very smooth boarding and flight took off and landed according to time schedule. Being a low-fare airline getting there on time and in a safe way is priority no 1! Flying within Europe with Norwegian is a dream however I would think twice before going long-haul due to technical problems with B787. Remember that low-fare airlines charge extra for (almost) everything - it's part of the concept!","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Birch Sue","United Kingdom","2014-10-08","Return trip Gatwick - JFK 23/09/14 - 27/09/14. Great service on both trips. The flights were on time - on the homeward trip we were told at check that there would be up to an hours delay but the delay was minimal and we landed pretty much on time in Gatwick. The aircraft were modern clean good inflight entertainment and service pre ordered meals were fine. We had never flown Norwegian before and were not sure what to expect as at the price they seemed too good to be true but we were happy with the whole experience.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Barbara Hanslip","United Kingdom","2014-10-12","Travelled to Northern Cyprus on 13th September 2014 on Onur Air. This is the worst airline I have travelled on and will never travel with them again. The airline was delayed 10 hours due to a spare part being needed which they could not get so another plane was flown in at 8pm. We should have left Manchester at 11.55 am and finally set off at 10pm. We arrived at our hotel at 6.30 am on the 14th September tired and annoyed. This was another day of our holiday lost really due to tiredness. The crew on board were very surly never smiled spoke only when they had to and in my opinion need retraining. If/When we travel to Northern Cyprus again it will not be with Onur Air and I advise anyone thinking of going to look at comments given by other people.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Pearson","United Kingdom","2014-10-05","We flew from Gatwick to Dalaman Turkey on September 19th 2014. We had pre-booked our seats on the plane but found someone else in these seats and the staff were either unable to help or simply didn't want to. The staff on the trip to Dalaman were rude unhelpful and spoke almost no English. I tried to explain to one of the staff that there was no toilet roll left in the toilet but was waved away by the member of staff sitting at the front of the plane. The staff then had difficulty finding more toilet rolls for the rest of the flight. The cost of the drinks etc was extortionate and staff had almost no change to give to people who didn't have the exact amount of money to pay for their goods. On the return journey on Sept 26th the staff couldn't have been nicer and more helpful they all also spoke very good English. On the return journey we were able to sit in the seats we had purchased.","","","Economy","","3.0","1.0","1.0","0.0","1.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Rhonda Pullen","United Kingdom","2015-01-19","Fifth trip with Oman this year. As I noted previously there has been a decline in service but not so bad as we wouldn't fly with them again. Airline food is never great and these flights were no different. The Muscat to Heathrow leg was almost 9 hours thanks to a head wind...it felt like forever. Attendants good and proactive with the cleaning of toilets. Will still fly Oman while they are much cheaper than competitors.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Robert Ettinger","United Kingdom","2015-01-19","I used to be an Oman Air fan. New planes great business class seats in long haul and an excellent service but have now recently flown with them and had very disappointing service and flight experience. Flying to and from Muscat to Salalah they keep changing the departure times 3 times and although they sort of inform you it is almost impossible to understand whether it has really changed or not. This of course means ones onward flights are compromised. Even our friends in Muscat say now they will only fly Oman Air as a last resort. What a pity many of the ingredients are there to make it an excellent airline but it just seems to be going downhill. I also hear they are reconfiguring the business class seat layout to 2x2x2 its now 1x2x1. Prices are also high compared to other middle east airlines. Please Oman Air go back to what you were.","","","Business Class","","3.0","4.0","3.0","3.0","2.0","","","2.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","A Wisniewski","Philippines","2011-05-03","ATH-CHQ return. Nice new aircraft in both directions ATR-72 and A320 with leather seats and good seat pitch. Check-in fast in Athens onboard service was great and surprised to get a meal on short flight. The only annoying thing - we checked in an hour and 45 minutes ahead in Chania (a bit early I know) and the staff were present but made all of us wait another 20 minutes until they opened the counter. Other than that we had a good experience with Olympic.","","","Economy","","8.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","N Antony","United Kingdom","2010-12-14","EFL-ATH-LHR return. Can't fault a thing really good snacks and coffee served on the short hop to Athens a good hot lunch / dinner served by very attentive crew on LHR sectors seating comfortable with more than adequate leg room although some form of entertainment would have been appreciated. Service only slightly marred by being told by a crew member that they would only serve me two white wines as if I was some school child! All flights on time baggage delivery at LHR painfully slow though which needs some attention but not really the airlines fault.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Guerrero Francisco","United States","2014-10-08","As a world traveler I have to say that flying Norwegian was among the worst flying experiences i've had. I traveled internationally from JFK to Sweden via Oslo and back on a direct flight from Sweden. The outbound flight was delayed almost an hour which I can live with. The boarding process was handled smoothly and expeditiously - the plane was nice and state of the art e.g. nice PTV monitors LED lighting and relatively comfy seats for coach. They didn't seem to belong to a low budget airline in the least. Upon boarding I summoned a flight attendant to request a blanket. I was directed to request it via my monitor by selecting the ""snack bar"" option. At first I figured that to be pretty cool and different until I realized that the reasoning behind the whole ""snack bar"" concept was to pay $5 for my blanket. Definitely a first for me on an international flight. Subsequently they made an announcement about food being served. I dozed off for 10 minutes while they were serving food. As I awoke I realized most the passengers had been served except myself and the person traveling with me who had also dropped off. I proceeded to summon the flight attendant and asked to be served food to which she responded ""I'm sorry but the snack bar is now closed you'll have to wait until we clean up to pre-order your food"" and walked off. I proceeded to summon a second male flight attendant and exclaimed that we were hungry at that very moment if it was possible for someone to please bring something for us. He immediately responded that there were only 7 flight attendants working the flight and that it would take a while before they cleaned up. Upon going to the snack bar via my TV monitor to pre-order my meal I was outraged. Not only could I not eat when I wanted to but I also had to pay for my meal on a 6.5 hr international flight (chicken sandwich $10 cheese sandwich $10 water $4 salad $11 snack box $10 tapas $13 - all separate and individually charged). By this point I didn't think things could get worse but the worst was yet to come. Upon my complaining about the poor service I was told by my ever so friendly male flight attendant that A) This is all stated on their website and that I should've looked. (Unfortunately for me someone else purchased my ticket so I was unable to learn of this and I didn't think to look because I didn't know this was even possible on an international flight out of the US). B) That there were several places I could've eaten at the terminal before boarding. C) That Norwegian is a low budget airline and that they have to ""make money somehow"" (never mind the amount of money paid for my ticket which I figured should've included some level of professionalism and courteous service) and D) That I have the option of choosing a different airline to fly with in the future! (Don't have to tell me twice). I guess low budget also means bad treatment and sarcastic unprofessional and tactless flight attendants. On our way back the aircraft was dirty and poorly maintained. The inflight entertainment was nothing like on the outbound flight no movie selections very small and old monitors. In conclusion no one should spend their hard earned money on flying this way below average airline. Save yourself the headache and the frustration. Spend a few extra dollars on a worthwhile airline that treats people respectfully feeds their passengers accordingly and doesn't charge their passengers exorbitant and outrageous fees for food and poor service. On the other hand if for whatever reason you must fly Norwegian make sure you pack blankets pillows bring your own food and aren't hungry when taking a long flight with them. And don't ask for anything of the flight attendants otherwise you're going to get a sarcastic and rude response for the most part. Sadly this airline is a misrepresentation of Norwegian culture.","","","Economy","","","4.0","1.0","1.0","3.0","","","0.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Kristensen","United States","2014-10-08","After reading other reviews I was apprehensive about my trip Los Angeles Copenhagen r/t. My flight was set to depart Thursday Sept 18th at night. The Wednesday before I received information via text that my flight was delayed until Friday Sept 19. Norwegian kept informing me in a timely manner and even though my arrival in Denmark was delayed I still thought the airline did a good job in keeping me up to date regarding departure time. I was given a $25 meal voucher at LAX upon check-in and was able to use it at airport. The flight itself was very pleasant. The Dreamliner is a great aircraft and had a great selection of in flight entertainment. I did not pre- order meals nor pre-select a seat and I was given an aisle seat at check-in. The crew on board were wonderful and very attentive and professional. My return flight September 27 from Copenhagen went without a hitch. On time friendly customer service at the airport and on board the flight. Would definitely fly Norwegian again. You can't beat the price! Even with the outbound delay I would recommend this airline.","","","Economy","","8.0","4.0","4.0","0.0","5.0","","","5.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","M Marron","United States","2015-01-26","What a disappointment! When we first flew OpenSkies in 2010 from Newark to Paris it was wonderful the lounge was beautiful and exclusive the seating on the flight was spacious and comfortable they offered us champagne etc. All this in the cheapest seats on the plane. This time the cheapest seats on the plane felt like the cheapest seats on any plane. This flight was from JFK to Orly. First we were unceremoniously dismissed at the entry to the lounge the employee told us we were ""allowed"" to wait at the gate with everybody else - in a very snarky tone. Fine. Then the seats on the plane were the same as seats on any flight 3 across uncomfortable recline position one of our seats kept flopping backwards. Food was standard airline fare. The plane didn't even have the overhead air circulation controls it was stifling for the entire flight! No individual seat-back entertainment available but they hand you an ipad. What nonsense - I have never seen a skimpier selection of inflight entertainment. Literally just a few TV shows a few movies very little audio a couple of games. With the return flight we didn't even bother accepting the ipad (neither did many other passengers I noticed). I know this may come across as whiny but when you look at the website and what the airline promises believe me they fall FAR short of their promises. The good news? The flight was empty both ways (no surprise there) and we arrived on time. Flight staff was no better or worse than any flight staff. Totally a disappointing experience given what they promise. Adjust your expectations downward.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Colin Horrocks","United Kingdom","2014-10-05","Scheduled to depart Manchester at 11.55 hrs Saturday 13th September delayed for just short of 10 hours very little information dripped to the passengers other than a fault trying to source a spare part from another Manchester based airline then an aircraft being sent to us from Munich which was also delayed. The cabin crew on the journey to Antalya obviously knew of the problems because they sought sanctuary behind the curtain at the front of the cabin. When they ventured beyond the curtains it was in pairs did they believe they needed protection. The return journey was the second worst I have experienced. We left Erca about 15 minutes early on the 20th September. The majority of the seats would not lock in the upright position when the aircraft accelerated for takeoff we were all thrown back into the laps of the passengers behind us - surely there are safety measures being breached there. Upon arrival at Antalya where we were supposed to remain on the aircraft we were told to get off and headed into a corner of the departure area. We were told information would be provided in ten minutes I still await this information. Someone did say the aircraft needed a tyre change this does not require the evacuation of passengers and removal of baggage. I now understand it was to transport delayed passengers to their destination. Why was this service not offered to us at Manchester on our departure date an Onur Air aircraft arrived to take undelayed passengers to Dalaman airport.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","P Odell","United Kingdom","2014-09-24","Traveling to and from Northern Cyprus on Sept 6th until 20th from Manchester. Having travelled to many parts of the world this trip is the most horrific we have had. Onurair treatment of passengers the seating room cabin crew and food was the poorest we have ever come across. On the return flight we were forced to change planes to allow other tourists to fly to Holland. We were forced to use an Airbus 321 which should have been retired years ago or several rows of seats removed to improve passenger comfort this part of the whole trip was horrendous even for passengers of normal height under 6ft were doubled up. Never Again.","","","Economy","","","1.0","2.0","1.0","0.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","B Edwards","Austria","2015-01-14","Flew recently from Munich to Muscat and back. In-flight entertainment system faulty on both flights but worse from Muscat/Munich flight. No sound on one seat no flight map or news programme available on both seats. On-board service staff were not interested in passengers. Food was terrible especially on the Muscat/Munich flight. No coffee offered on Muscat/Munich flight and when I asked for it I received instant coffee with milk powder. Oman Air website did not work on the day of Muscat/Munich flight so no online check-in was possible. When we called the airline's office in Muscat a very unhelpful man told us that he couldn't tell us which seats were reserved for us and that he couldn't help us. Considering what we paid for our seats airline offers poor value for money.","","","Economy","","4.0","4.0","2.0","1.0","2.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Armorgie Neil","United Kingdom","2015-01-11","Start with the good points - good price good leg room and good inflight entertainment - but very average food and cabin staff. However take note: toilets were dreadful on all 4 airplanes we flew on. The staff just stood around didn't bother to check on them at all. I did ask a hostess to clean them on the first flight but then decided not to risk a visit because of what I had seen. It was not just a one off as conditions were the same on the 2 flights out and the 2 flights back 2 weeks later. I think it is just poor staff training.","","","Economy","","4.0","5.0","3.0","2.0","5.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Descrieres","France","2014-12-18","CDG-MCT-BKK and return several times per year on Oman Air. Flight experience varies from fair to very good depending on the attitude of the flight attendants. Quality of food has gone down slightly in the last few months (no more menu cards and crew does not know precisely what they serve ). Transit in MCT smooth and efficient in spite of the bus transfer. Will continue to fly Oman Air because of the generous seat pitch and the benefits of their Sindbad frequent flyers programme.","","","Economy","","8.0","5.0","3.0","4.0","4.0","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","T Gouwerok","Netherlands","2010-12-09","AMS-MUC by Lufthansa - my flight AMS-KTM was cancelled due to weather. I was rerouted via Athens by Olympic. My two bags were not accepted by Olympic Air unless I paid 160 euro for the flight to Athens. The fact that Lufthansa had accepted the luggage made no difference. I refused to pay and had to call family to collect one of the bags. At the gate I was told that there was no meal for me. I got the lame excuse that my booking was made at the last minute. Had they told my while checking in I could at least have bought some sandwiches at Schiphol. After arrival in Athens and while checking in it became clear the my luggage was only labelled to Athens despite my request to label it all the way to KTM. My booking was all the way to KTM on one PNR. Filing a complaint with Olympic Air customer service produced a deafening silence. Beware of these amateurs!","","","Economy","","","","","","","","","1.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","R Vilander","Finland","2010-12-06","JTR-ATH on DHC-8. Plane loaded due to ferry cancellations. Very small overhead bins. Enough legroom for a short flight. Service was drink with cookies/sandwich - surprised on such a short flight. FAs quite friendly.","","","Economy","","8.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Alessio Gori","Kenya","2010-11-27","Athens-Sofia-Athens. Athens-Sofia an A319 clean and smart cabin. A quite substantial snack was served by all-female cabin crew who were pleasant and efficient. The food was reasonably good. Sofia-Athens leg a Dash 8-Q400 again with an all-female cabin crew friendly and efficient service.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jorge Triana","United States","2014-10-08","Norwegian flight from Ft Lauderdale to Stockholm and Copenhagen to JFK both in premium class. Both planes departed on time the flight crew was excellent great value for half the price of US carriers business class. Will fly Norwegian again!","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Howell","United Kingdom","2014-10-08","We flew with Norwegian from Gatwick to Tenerife. It was on time taking off however I found the service and staff very lack lustre bored and totally missing for the whole flight. Pressed call button to ask for water eventually a bored looking attendant turned up no smile or can I help you - just said 1.50. Nobody to say goodbye when you disembarked the whole crew looked absolutely fed up. What a miserable airline. Would I use again not by choice.","","","Economy","","4.0","3.0","2.0","3.0","2.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Cooper-Smith","United Kingdom","2014-10-08","Four of us travelled from Gatwick to Fort Lauderdale on the Dreamliner and we were all very impressed with the plane and the excellent service on board. Fort Lauderdale seems to have a problem with processing the amount of people on the Dreamliner. We arrived on a Friday night and had to wait for buses to take us to the terminal which took ages and then we had to wait outside the terminal as it was full! Took forever to get through customs even with a renewed ESTA! On return we had half hour delay and then had to return to stand because of a faulty switch. The terminal had no announcements to update people and shops and restaurants were shutting early. I would fly with Norwegian again but not to Fort Lauderdale I'm afraid. Our Hotel said this had happened every Friday so something is going wrong somewhere.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","T Michaels","United States","2014-10-05","Flew September 17 2014 JFK to Orly. We left 10 minutes early and arrived almost an hour early. We flew premium economy and it was great. The flight crew were kind and attentive. Our return flight was cancelled several days prior to departure and that's when it went from great to not so. We were provided alternate flights but it was terrible having to connect in Heathrow and only have 40 minutes to get through customs and security it was a sprint to make our flight to JFK. In the end I would say we had a positive experience and would recommend Open Skies.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Seth Bright","United States","2014-09-19","BA flight 8005 from Orly to JFK. 9/15/2014. Planes are old and shabby and not enough restrooms. Seat was broken and did not recline at all - cabin crew unapologetic and said it happens all the time (unacceptable). Disorganized at Orly check-in and security. British Airways needs to get their act together with this product. I do not recommend.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","C Savage","United Kingdom","2014-08-28","Worth the effort to go to NYC via Paris. The Orly lounge was comfortable but the one in Newark on the return flight was excellent. The staff and good quality were what did it for me. Attentive from check-in all the way through and really open and friendly in their approach. The food though spectacular. Fruit was fresh and just the right temperature. Seats were comfortable and complimentary iPads were a nice touch. The content too was up to date so I managed to get in a couple of films I didn't get to see in the cinema. It's a quick and comfortable journey and I didn't feel as rushed or herded like I have on other larger airlines.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Halliday","United Kingdom","2014-09-22","Would never use this airline again. Flight from Manchester to North Cyprus on 13th Sept. should have taken off at 11.55am finally got away at 9.55 pm. Passengers given £8 voucher after 4 hours to get refreshments in airport. Reason given for delay technical fault with aircraft. This seems to happen on a regular basis according to previous reviews! No refreshments offered on flight apart from one small orange juice each which airline staff tried to charge for but eventually gave to passengers after complaints. On return flight 20th Sept we actually took off 10 mins early (6.20 am) but when we landed in Antalya we were told to leave the aircraft and take all our belongings with us. We thought this very unusual as you normally have to remain on the plane. We were herded into the waiting area where we stood for 2 hours with no explanation as to what was happening. We eventually got to know that the aircraft had been used for passengers from another flight which had been delayed earlier. We were told this was an 'operational decision'.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M Unsworth","United Kingdom","2014-09-19","Dalaman - Manchester. Onur Air return flight should have left at 16.30 Turkish time. Advised at check in that there was a delay. Had real trouble getting any answers re the delay from Ground Staff and just left to look at the Departures Board. Plane left at 23.30 so seven hour delay. We did get a burger meal for free at 18.00 and still no idea of when the plane was leaving. Eventually bordered the plane and the pilot said that it was a technical fault. Dalaman Airport is a very expensive airport to be stranded at and costs of drinks and food on plane ridiculous. Pity is that as it is not in the EU cannot claim for the delay.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Collis William","United Kingdom","2014-08-28","The flights were fine although there were delays. The big rip off is the price of drinks and food onboard. £7 for two cans of soft drinks. £2.50 for a bottle of water.","","","Economy","","6.0","4.0","4.0","1.0","0.0","","","3.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","L Channon","United Kingdom","2014-10-28","Travelled 1st April to LHR to BKK via Muscat. Flown with this airline 4 different times and my experience has been great on each trip. Inflight entertainment is adequate but could be better. Can charge phones on board as I found a plug socket between the seats. Food was good and kept you going. Stop over was short. Yes I know sometimes it can be a long stop over depending what days you want to fly out and experienced the first time spending 12 hours at Seeb was dragging and not a lot to do but I have booked flights with minimum of 2 hours stop over on each flight which makes it bearable. Easy to get to flight connections when transferring from flights to departure lounge. Yes Seeb is an old airport and new one is due to open sometime soon - hopefully. Had a great price ticket too under £435.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Rhonda Pullen","United Kingdom","2014-10-12","LHR to BKK. This was our third trip on Oman Air this year. There has been a decline in service of late in this airline. The food choices ran out before 1/4 of the plane had been served. The plane was old and not the cleanest around. Having said that the flight was almost half the price of the next cheapest flight so what we saved was our spending money. We have booked again hopefully the service will be back to what we expect.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","B Prestage","Netherlands","2010-10-08","LHR-ATH route in Business Class (waste of money) with a nearly full dirty aircraft. Crew members huddling in the galley engaged in conversation that apparently could not be interrupted by offering any semblance of proper passenger service. Heard a lot of hype about the NEW Olympic but in reality was greatly unimpressed. After repeatedly using the call button and being ignored I went to the galley only to find a flight attendant eating from a meal tray and busily stuffing small liquor bottles into her purse. Lavatories not serviced and reeked. Avoid Olympic at all costs.","","","Business Class","","2.0","","","","","","","1.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Alex Freeman","Australia","2010-09-07","Athens to Santorini on A320. Check in quite good. Used Goldair Lounge at Athens as I got in free with Diners Card. Aircraft interior different to normal OA A320 with dull grey seats. However legroom excellent and service was very good. Much more refined than the old Olympic. Served drink and cookies for the 45min flight. Return on Dash8 aircraft leased from Flybe. OA staff and livery. Small cramped cabin but excellent service with unlimited soft drink and a sandwich/cookie.","","","Economy","","8.0","","","","","","","1.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Pierre Knoblauch","Germany","2010-09-07","Economy Class Athens-Corfu-Athens. Service onboard excellent. Both flights in the early morning and cabin crew was very welcoming. The usual choice of beverages was offered along some biscuits filled with vanilla.","","","Economy","","10.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Drew","United States","2014-10-08","Flew CPH-LAX on September 11. The 787 Dreamliner lives up to its name. We were a bit hesitant when we read some bad reviews but the price was less than half the competitors so we went through with it. Inside the plane you will notice that the windows are much bigger and the ceilings are much higher in the cabin. The windows instead of having the shutters are dimmed. The windows in the entire cabin were shaded to the highest level and the mood lights made it feel like night for most of the 11 hour flight so we got lots of sleep before arriving. The inflight entertainment was great with plenty of movies USB and power outlets and the service was fast. I recommend bringing your own food and drink it is very expensive on the plane ($11 for a sandwich). For the price this is a fantastic airline.","","","Economy","","10.0","4.0","4.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Barbara Santos","United Kingdom","2014-10-05","First time flying with Norwegian from London Gatwick to Los Angeles (LAX). To be honest I was very worried about delays but my 2 flights were on time. I must say I am pretty surprised with the company! The staff was very nice and friendly! My boyfriend is very tall and usually suffers a lot with the seats (no space for his legs) but in both aircraft's he had space and could rest properly. The aircraft is new you have a little screen where you can see films and TV series play games and listen to music. The only thing we didn't like was not being able to buy drinks until the snack bar was opened - our fault as we didn't book the food and drinks when we bought the tickets. I recommend Norwegian airlines! Price is excellent in my opinion.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","B OSullivan","Ireland","2014-07-29","I recently flew Paris to New York return in their biz bed cabin. I was impressed. The fully lie flat bed was comfortable and the food served was possibly the best airline food I've been served crossing the Atlantic. I really liked their small touches like la duree macaroons and iPad based entertainment systems. I would say OpenSkies are my new favourite transatlantic airline. I also bagged a great deal on my flight so it was a win win scenario for me. I was also impressed with the efficiency of ORY airport.","","","Business Class","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Joseph Campis","United States","2014-06-23","I had booked flights last year for a late June to early July 2013 New York to Paris trip. On the outbound to Paris the flight was delayed 2 hours mechanical problems poor communication by Open Skies staff to customers. The return flight to New York was a disaster. The flight was canceled their Paris staff were clearly overwhelmed and seemed not to know what to do and their communication skills in English were lacking. Finally after insisting they gave me a hotel and meal voucher for an Airport Hotel at Orly and put me on a flight the next day on an Air France plane back to NYC from CDG. Please note my hotel was at Orly! A considerable distance from Orly to CDG. To make a long story short I did not manage to get on an Air France flight until 4pm later that day. I had arrived at Orly the pervious day at 2pm. Would I ever fly this airline again. No. British Airways has their work cut out for them.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","C Fearon","United Kingdom","2014-08-28","Outward from Gatwick to Bodrum Turkey no problems coming back worst cabin crew I have ever encountered 2 hours into a flight that was delayed for an hour with no apology before drinks are offered no idea on exchange rates customers overcharged. Asked to speak to purser and all of a sudden no one understood what I was saying. The cabin crew need urgent customer service training a disgrace to the airline industry.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Paul Sisley","United Kingdom","2014-08-11","Travelled on the 1st August 2014 from Gatwick. From 1st arrival no one at the airport knew where we had to check in. Plane was running late by an hour with no staff available. Upon getting on the plane the seats are the smallest most uncomfortable I've ever sat on. The staff spoke no English and were very rude. The flight home from Bodrum was the same with a 1.5 hr delay. Would never fly with them again. I'm angry that a big company like Thomson even put us on them in the first place. Just to finish the food and drink with a can of coke at £4 is the most expensive I've seen.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","D Kehoe","United Kingdom","2014-07-01","Used the Stanstead to Ercan route and returned a week later. Although I can have no complaints whatsoever about the crew or the flights I have strong reservations about the very cramped seating on both journeys. I am just over 6 feet tall and found myself in considerable pain from having little or no leg room. Although it was not the airlines fault the return journey was made worse by taking over 105 minutes in line waiting to check in at Ercan whilst staff hand wrote the boarding passes and luggage labels. It left us with barely 10 minutes to shop before rushing onto the aircraft which then spent over an hour on the ground in Turkey. As it was an early morning flight over 200 disgruntled people finally left the cramped plane. I had a great holiday in a Northern Cyprus but would never want to repeat the experience of bad seating and rubbish checking in procedures. I will look elsewhere in future.","","","Economy","","5.0","1.0","4.0","3.0","0.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","W Gunewardena","United Kingdom","2014-09-24","Me and my family flew from London to Colombo. On 31st August we came back to London on flight WY 372 WY 101. Colombo to Oman flight - we requested a blanket they told us that they could not provide blankets for economy class. After a long conversation with the stewardess we managed to get blankets. From Oman to London (WY 101) the flight was delayed 45 minutes before takeoff we were onboard the flight for one hour without air-conditioning. When they started serving drinks I asked for a drink which should have been served with a slice of lemon it wasn't and I was told they had none. Then they gave us a menu card there were 3 choices (chicken beef or vegetarian) but when they started serving there was only one option which was the vegetarian menu. These kind of things never happened to me with other airlines I think I made a mistake choosing this airline.","","","Economy","","","3.0","3.0","0.0","2.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Steven Tomlinson","United Kingdom","2014-09-10","London Heathrow to Muscat to Bangkok return. Chose the airline because competitively priced (cheap). Left on time and seats had plenty of leg room. Arrival in Muscat and quick transfer through to connecting flight. Flight arrived at Bangkok but due to bad weather diverted to Don Muang for refuelling and the 10 min flight back to original airport. Plane was full of fairly unruly passengers connecting to the sub-continent with plenty of ill disciplined children. Each leg of the flight had run out of our choice and we were left with only the veggie option. Mostly cabin crew uninterested apart from the Thai ones who were courteous attentive. On the return journey flight was 45 minutes late into LHR because one of the mewling brats was taken ill and bags needed to be unloaded. The cooling system in the cabin had malfunctioned on the return and we had 7 sweltering hours flying back. We also had a 13 hour transfer in Muscat. Good inflight entertainment system with latest release.","","","Economy","","4.0","5.0","2.0","1.0","4.0","","","4.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Brett Watson","Australia","2010-08-11","Rhodes-Athens business class. Staff friendly and attentive with a good standard of English. Food a small salad type meal. On arrival at ATH business pax were provided with a separate bus to the terminal arrival was quick and efficient.","","","Business Class","","9.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","J Mitchell","Netherlands","2010-08-09","IST-ATH and ATH-AMS. Seamless and quick check-in boarding and baggage. Modern clean aircraft (B737 and A320). Meals were great and surprisingly substantial for short flights. Good experience and would fly Olympic again.","","","Economy","","10.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","F Laurent-Guy","France","2010-07-21","My daughter (10yrs) flew Paris to Zakynthos through Athens on 18th July with the unaccompanied services. She did tell me about the UM service in Athens - when she got there she was taken to a room with other children to wait 3 hours for the next flight. The staff in the room who was supposed to look after them smoked all the time. This is absolutely shocking to see the way they treat children.","","","Economy","","5.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","B Fish","United States","2014-10-05","Flew Norwegian Oakland/Stockholm and Oslo/Oakland in premium economy. Great plane nice attendants. Flew Norwegian inner-Europe - Stockholm/Madrid and Rome/Oslo - all went well - it's basic utilitarian stuff - seats a bit worn out and a bit of a cattle call boarding. Premium International was well worth the dollars.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Walker","United Kingdom","2014-10-05","Travelled from London Gatwick to Alicante and it was the best airline yet. We go to Spain regularly and travelled on different airlines but Norwegian airlines was by far the better one the plane was very comfortable not cramped at all and with free wifi and o board entertainment was a big bonus. The cabin crew were very friendly and approachable the take off and landing was very smooth. We had already booked with BA for another trip prior to this flight and wished we hadn't as the BA flight was very poor in comprising so in future we will be travelling with Norwegian airlines.","","","Economy","","10.0","5.0","5.0","0.0","4.0","","","5.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Tim Farr","United Kingdom","2013-11-13","JFK-ORY on B757-200. We flew in Prem Plus which is a definite premium economy upgrade rather than business downgrade but a sizeable step up from the Economy seats which looked very tight indeed. We secured 6D and 6F which were the bulkhead seats wider than BA's new WTP seats and had features like lumbar support a decent headrest and footrest and good recline - very comfortable although my headrest broke two hours in so I had to fashion one from the pillow. I would recommend exit row seats in row 7 as these have excellent leg room and a bolster cushion for your foot which looked very comfortable though these seem very difficult to book in advance without silver or gold status. Row 6 was good as no one was reclining into your space but if you're over 6 foot 2 the bulkhead could actually be a hindrance. The promised glass of bubbles on boarding never materialised (or at any point during the flight) and I was disappointed with the meals which were rather plain - chicken curry or pasta with vegetables - hardly inspiring and a bag with an apple muffin and orange juice for breakfast. The flight attendants however were pleasant and attentive throughout and a credit to the airline. The plane really is showing its age and it was extremely noticeable in the general wear and tear faded windows and the presence of ashtrays at the back of the plane. There was quite a bit of turbulence coming back in the jet stream and you really felt every little bump on this aging machine - I would say it's time for a fleet update. I didn't use the inflight entertainment (personal iPad) much but was disappointed to see it only had 25% charge so I doubt it would have worked for the flight duration anyway. That said it did have the same decent selection of films as the BA flight we flew out on plus some additional French films which was a nice touch. Arrival in Orly was quick and easy and we spent time in the Iberia codeshare lounge before connecting to LHR. The lounge was quiet and had a reasonable selection of drinks but that's where the benefits end. The lounge is quite a trek as others have noted and the food selection consisted of some plain crisps and plain crackers during the nearly 3 hours we were there and nothing else was offered. There are no toilets in the lounge one has to go out although they are close by and the promised escort to the plane didn't materialise despite the fact that I was on crutches. I requested wheelchair support and they were unable to provide this. If you have elite status I would certainly recommend using an alternative lounge. All in all Openskies does have its benefits with fewer passengers and a nice wide comfortable leather seat in Prem Plus. That said experiencing it once was enough for me personally and I'll be sticking with BA's new WTP product in future and flying UK - USA direct.","","","Premium Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Morgan Spill","France","2013-10-16","Excellent value for money. Even though the plane was quite old the flight was very smooth. The old seats were very comfortable. I slept all flight long from NY to Paris. The food is good enough and the service on board from Paris to NY was great. At this price range it's a very good solution for a comfortable flight to NY or Paris. I will definitely use OpenSkies again.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Julie Carlin","United Kingdom","2014-07-01","After reading the reviews I decided I would purchase extra leg room seats as we were only flying return flight with them which I did on the required 20 days before departure. At check in on the return flight from Dalaman there seemed to be some problems as each passenger checked in. When it came to us I showed the check in staff the invoice for our pre paid extra leg room seats only to be told that these seats had been given to other passengers with no explanation. It seemed after speaking to other passengers that their extra leg room seats had also been re-sold. We spent the four and half hour flight in very cramped seating and if it meant never going away again I will never fly with Onur Air again.","","","Economy","","","1.0","3.0","0.0","0.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Dobson Mark","United Kingdom","2014-07-01","Return flight from of 4.5 hrs Dalaman to Manchester. Major disruption from a large family during the flight children screaming and fighting parents unable to control their young teenagers. It was plain to see that other passengers were getting very annoyed but all wondering what to do should they intervene and probably get into some form of altercation with the dysfunctional clan. The flight staff became aware of the problem but did absolutely nothing about it overlooking it even when I made a comment to them as they passed by serving drinks. It was a thoroughly unprofessional act by the Onur inflight crew ignoring this totally unacceptable behaviour and causing a very uncomfortable journey for those sitting nearby. What is Onur's policy on bad inflight behaviour? The staff certainly didn't know as I asked them on my way off the plane. I wonder what the cabin crew's response would have been if passengers had taken things into their own hands to sort out the disorder? After discussing this situation with friends and family it would seem that this sort of bad behaviour is now very common on board flights. Airline companies need to clarify what is acceptable onboard and dish out appropriate sanctions for those that are disruptive and disorderly.","","","Economy","","","2.0","1.0","2.0","1.0","","","2.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M Morini","United Kingdom","2014-06-25","We flew from Manchester we were late boarding and no explanation as to why. When we had boarded we were left on the plane for 45 minutes before taking off. The inflight staff were unhelpful and quite rude. When the food had been served they started selling cigarettes and other items without clearing away the food packages. Passengers were left taking the cartons to the staff areas themselves and staff were reluctant to take them. The staff were disorganized and kept pushing past passengers as their trolleys did not seem to be adequately stocked. For some of the time there was no water to wash your hands with after using the toilet facilities. When we landed in Turkey the staff changed and they were somewhat better. The return journey was less stressful but still had its problems. We boarded slightly late. The Pilot explained that we had to refuel and the staff were changing over. It became obvious that something was wrong and we were advised that a tyre needed changing and we had to disembark. We were ferried onto a coach dumped in the airport and then after thankfully a 45 minute wait we re boarded and continued our journey. Thankfully without any further disruption.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Dave Houlihan","United Arab Emirates","2014-08-06","DXB-BKK return J class outbound to BKK via MCT early departure flight on time shared lounge with Gulf air - great lounge food and staff. Flight short with a OJ or water hardly Biz class. Lounge in MCT good as usual. MCT- BKK. As usual great seats though showing their age food good wines ok cheap champagne Entertainment just ok. Arrival easy with fast track immigration. Return flight delayed 2 hours lounge ok nothing to eat as such staff very polite food ok on return same menu and wines etc same. Staff looked bored especially the male staff who went through the motions got orders wrong. Made up time on return to meet connecting flight and ran to gate to be shouted at by staff not our fault your flights are delayed so don't shout at us for being late. Flight on time to Dubai food and one drink. Staff again looked bored. Bags made it even though only 20 minutes between flights impressive. Overall good hardwear and extras but Cabin staff need to actually look like they like their jobs. No smiles and bored rigid but polite.","","","Business Class","","7.0","5.0","4.0","4.0","3.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Marshall","United Kingdom","2014-07-31","LHR to BKK via Muscat - All flights on time and a short layover in Muscat food wasn't that great on the way out but return leg was nice. This is the first time I have used Oman I usually use Etihad or Emirates but I probably wont chose Oman again until they open the new airport in Muscat. The reason been there are no airbridges to get on and off the plane they use busses. This makes boarding a lot longer sat in a waiting area with no toilets or any facilities Also as the plane is at a remote stand there is no air conditioning until take off and with 300 passengers sat waiting at 45C it is unbearable making it very uncomfortable. 3 times I had to ask for a coffee the service was a hit and miss too. I expected more from Oman and they need to do a little work to compete with other middle east airlines.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Varley McLeod","Australia","2014-06-25","I recently flew on frequent flyer points from Bangkok - Muscat. Oman Air is sadly loosing its boutique style. Upon check-in at the business class counter I waited for over 30 minutes while the check-in staff checked economy class passengers in and had them dispute all their luggage. A complete joke and not a single apology by the staff as I stood waiting. The Oman Air lounge is nice but sadly people laying everywhere on the floor and dirty plates. It seemed the staff were intimidated by the passengers. Onboard I felt I was not a guest or passenger but a nuisance. Oman Air use to be amazing. The food service but now the complete opposite. The toilets seemed to not be cleaned once during the flight and then Muscat Airport. They are building a new airport but this would have to be one of the worst in the Gulf. Sadly Oman Air has gone from been my choice of airline to no more.","","","Business Class","","4.0","3.0","1.0","2.0","3.0","","","3.0","0"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","N Batchelor","Greece","2010-04-29","Economy Class LHR-ATH-EFL A320 & Dash 8-400. A huge improvement over the old Olympic Airlines. LHR-ATH on a new aircraft more than adequate legroom a decent hot meal served with complimentary beverages. Motivated hard working and smiling crew. ATH-EFL was equally good with a snack and beverages on 45 minute flight.","","","Economy","","10.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","R Dingle","Australia","2010-03-09","LCA-ATH-LCA flights were on time and enjoy the new look cabin. Food was acceptable with a sandwich and cereal for Breakfast and a Greek salad + roll for dinner on the return. Only annoyance is they changed the return from an A320 to an A319 so my pre-booked exit row seat ended up being just a normal seat and the seat ended up being broken did take me three attempts to get someone to move me.","","","Economy","","9.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","S Stretch","United Kingdom","2010-03-06","London Gatwick - Athens economy class. A320 everything from staff uniforms to the interior was new. The plane was equipped with PTV screens but no inflight movie or any form of entertainment offered during this 3+ hrs flight. Lollies and newspapers handed out prior to take off inflight hot meal served with wine. Plane arrived early in Athens bags came out a bit late. Overall pleasant trip.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Conway","United Kingdom","2014-10-05","We flew from Gatwick to JFK on a 787. This aircraft is noticeably more comfortable than 747/767/Airbus equivalent and we were happy with the seating and food offer. The staff are quite patchy - not very attentive and some of them have quite an 'attitude' problem. This is an aspect Norwegian should work on.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Katsnelson","United States","2014-10-05","Norwegian Flight 7005 Stockholm-New York on August 10 2014. Norwegian aircraft was replaced with Euro Atlantic Airways plane which not only had no USB ports and no WiFi as advertised but also no regular power outlets available for passengers of the Premium class cabin. I was completely unaware about this change and came onboard with low battery on my electronic book. It could be easily avoided if Norwegian use my contact information and informed me about coming change of aircraft. Moreover when I realized that I would not be able to read during the flight I decided to entertain myself with the video. Unfortunately the flight attendant informed me that video displays in Premium class cabin did not work. They tried to reboot the system but with no success. Honestly I am not a big fan of flying and thanks to Norwegian I had over 7 hours of doing nothing. I returned home completely exhausted.","","","Economy","","3.0","4.0","3.0","3.0","1.0","","","4.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","W Baker","United States","2013-10-15","Value for money this was one of the best airline experiences I've had. Check in on both sides was fine. The premium plus with an equivalent fair to most airlines economy comfort was a far better value. Definitely more room and more comfortable seating than comparable airlines offerings. While their fleet of 757's are not new and not glamorous it was better than most international business class of 5 to 10 years ago. Considering you only pay a couple of hundred dollars more then a regular coach (sardine) class and $2-$3000 less in business class it is hard to beat this airline. Also the fact that fly to Orly as opposed to Charles de Gaulle makes transportation into the center of Paris much more economic.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Roberto Galli","Italy","2013-09-02","Planes are very old and seats in Premium economy are almost all broken. Paris to NY flight was okay but return flight to Paris was terrible. The meal was served very late and very poor dry and burnt pasta or dry and burnt curry chicken with rice. Breakfast was a paper bag with an orange juice bottle a small croissant and an apple. Staff aboard back to Paris with no care compared to flight to NY where staff were nice.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Amanda McCarthy","United Kingdom","2014-06-10","We flew from Stansted and got there early to book extra leg room. My husbands tall and requires this! For three months both Thomas cook and ourselves have been trying to book extra leg room with this airline! The telephone number published isn't answered and the system throws you out repeatedly just when you think you are nearly there and are about to pay for seats. Journey to Antalya was great as a result. Our return was a nightmare. Once again we got to the airport early. Paid for row one 4 seats at 20.00 per seat. Fine if that's what it takes to be comfy. We were happy. When boarding our seats were changed to row 2 but we had paid for row 1. They said sorry but these had been pre-booked. This service didn't exist. As a result we waited for our refund and my husband flew in the tightest space possible. His knees were into the chair in front are the pitches aimed at five footers. He was so uncomfortable. As a result we came home with a bitterness about the holiday and the airline.","","","Economy","","3.0","2.0","2.0","4.0","0.0","","","2.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","R Brook","United Kingdom","2014-04-06","My flights to and from N Cyprus via Antalya greatly exceeded my expectations formed from previous reviews. The Aircraft was clean and punctual the staff friendly and I even enjoyed the flight catering. all in all a good start to our holiday.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Susan Thompson","United Kingdom","2013-12-09","We flew from Manchester to Antakya stopping at Stansted to change some passengers and to refuel. We sat in the plane on the tarmac for ages not knowing what was going on. Eventually the captain came over the tannoy to say that there had been problems with refuelling because the company supplying the fuel would not accept the Captain's company credit card and there had been negotiations between Onur and Shell at high level before refuelling was authorised. Otherwise our flights with Onur Air followed the same pattern as others reported here. Cramped seating crummy cheese sandwiches disinterested staff and not enough to drink. Staff poured more unwanted coffee down the loo than had been offered to the passengers. The loo looked dreadfully stained and dirty as a result. Also one of the loos wasn't working. I don't want to fly with Onur Air again but I do want to go to Turkey again because it is such a wonderful and friendly country.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","0.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Hamad Alkhudhairy","Saudi Arabia","2014-06-08","Last week I flew from RUH to FRA via MCT flight from Riyadh to Muscat was a normal business class flight the transfer was very easy the lounge was quite and nice. The flight from Muscat to Frankfurt was excellent the service was excellent along with the seat comfort.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Damodaran","India","2014-06-02","MCT-TRV-MCT. Outbound in Business Class. Had an excellent flight from the ground services to staff onboard. Inbound in Economy Class and the services were not bad other than the two toilets allocated to 142 economy pax were over crowded and dirty.","","","Business Class","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Paul Heethuis","Netherlands","2014-05-16","Milan Malpensa (MXP) to Bangkok (BKK). At check in we received invitation cards for business class lounge in Milan and Muscat. When the formalities were done staff accompanied us to the business class lounge guiding us through speedlanes for passport control and safety check. A330 business class layout is 1-2-1 so every seat has direct access to the aisles. All seats can be adjusted to a flat bed with seat pitch of 82 inch. Very comfortable. The staff welcomed us in a very friendly way and service during the flight was amazing. Perfect food and very good service. We had to transfer in Muscat and had a pleasant time for 2 hours in the business class lounge in Muscat. Muscat to Bangkok was just as good as the first flight- excellent food and staff. Before landing we received a card for the speedlane which helped us through passport control in no time. We flew back from Bangkok - Mucat - Milan on 21th april and we enjoyed the flight just as much as the previous flights.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Farouk Mogheth","Thailand","2014-12-04","Bangkok to Hong Kong and return. After several good experiences I only use Orient Thai for my flights to Hong Kong. Their price is ""Set"" regardless whether you're buying ahead or last moment. Other low costs can have their cheapest offers around 60US less however that distinction quickly fades with slapping you various charges before you click buy. Orient Thai's fare is all inclusive (inclusive of taxes a hot meal and 15KG of baggage too!). They used to fly an older B747-300 however now they use the -400 version. Flights were on time the plane was comfortable. Staff active and helpful. Seats and leg room superior to other low cost and many full fare airlines out there. Only drawback is that there is no online check in and you get seats at the airport so you might not get your ""favourite"" seat. All in all cannot fault them and love to see them fly to more Asian destinations.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","I Vounelakis","Greece","2010-02-09","Athens-Vienna return on A319. Cabin interior lavatories clean. Seat pitch quite comfortable. Candies and newspapers offered after boarding. Hot meal served and plenty of cold and hot beverages. Cabin crew polite and professional. In-flight magazine was average there was no video/music entertainment available.","","","Economy","","8.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","M Mora","United States","2010-01-10","Heraklion to Athens Athens to Rome. Flights both excellent planes clean (A319 and A320) and flight attendants very professional. ATH-FCO a cold meal was served - in both segments they gave us cookies in the shape of Christmas trees. Complimentary beverages including wine served on ATH-FCO segment and complimentary non-alcoholic beverages on HER-ATH segment. My husband and I were both impressed with the quality on Olympic Air.","","","Economy","","9.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","R Honing","Netherlands","2009-12-31","AMS-ATH return. New Airbus aircraft friendly and polite cabin crew with elegant uniforms. Legroom was great service outstanding sweets before take-off meal service including drink rounds. They are trying hard to provide an excellent service and to my opinion they did.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Gibbons Helen","United Kingdom","2014-10-01","I had flown previous sectors with Norwegian from Gatwick Alicante and Oslo. In comparison this Madrid-Gatwick flight was disappointing. Norwegian does not offer online check-in at T1 Barajas so the only option is to join a slow-moving queue even with hand baggage only. This fact alone would be sufficient for me to choose another of the many airlines flying MAD-LON next time. Security at T1 was poorly organised. Boarding was late and slow. The flight itself was satisfactory although the particular aircraft used had no on-board Wi-Fi which is usually one of the big pluses of flying Norwegian.","","","Economy","","4.0","4.0","4.0","0.0","2.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","I Moncrieff","United Kingdom","2014-10-01","Terrible! Will never book with them again. Flights from London Gatwick to Fort Lauderdale times changed by 5/6 hours hence connecting flights from Edinburgh rendered useless. Only discovered the change when an email arrived promoting price reduction on similar flights. Actual notification arrived 12 hours later. Their customer service won't answer phone or emails. Norwegian is worse than Ryanair! I have not flown with them yet and until I can communicate with them I'm not sure I will!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","K DeLavalle","United States","2013-08-04","Premium Plus direct from Newark to Paris r/t. Not only was the customer service horrible they didn't have my seat after I booked it 6 months ahead. The plane we took was run down old not fresh nor charming with poor lighting etc. Bathrooms were dirty. The food was poor. The attendants barely offered even water during the flight. That's if you could find them. The lounge is no longer available unless you're a silver/gold member. It used to be available to all premium plus seats and first class.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","T Clarity","United States","2013-07-17","Since British Airways assumed operations for Open Skies (previously a start up called L'Avion) the service has really deteriorated. While wholly owned by BA the staff seem not to co-operate and the Newark/NY (EWR) to Paris/Orly (ORY) route has become the most likely to be cancelled with no notice. We were scheduled (family of five) to depart Orly on July 9. Received no phone call and even registered online the night before. When we arrived at the airport at 8.30 for the 10.45am flight we were told it was cancelled. We waited 6+ hours in the airport not offered the lounge not offered food. Finally an angry employee ticketed us in Economy (we were Prem Plus customers) and grudgingly gave us vouchers for meals and a stay at the Ibis Orly Airport Hotel. They ticketed us at 5pm for a flight to JFK the following day. We will not fly this airline again.","","","Business Class","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","P Thyne","United States","2013-05-05","EWR-ORY-EWR. Increasingly being branded as BA and not Openskies. The Openskies Prem Plus service is far far superior to the similar BA Premium Economy offering. Seat comfort very retro in old 1980 style business class seats really found them very comfortable. Small aircraft the 757 allows for delightfully attentive service from charming warm French Cabin Crew. Meals above expectations and really nice wines. Loved the I-Pads for entertainment. Orly West great small no long walks check-in easy and smooth baggage delivery fast an efficient. Best of all fast and relatively inexpensive cab rides to/from Paris. Let us hope that with the increasing merge of a delightful boutique brand into the monolithic BA that some of the BA negative attitudes towards passengers do not infect the charming Openskies boutique brand. Will continue to take Openskies in the meantime if only BA would emulate Openskies for its Premium Economy product I would consider flying them once again.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","N Allen","United Kingdom","2013-12-04","Exeter to Dalaman in May. Travelled several times with Onur Air you must remember what you are paying for the flight this is not BA each time I have flown I have found the staff courteous and polite. On one occasion I was unwell and was given extra legroom and was constantly checked. Some of the poor reviews here are petty with people expecting too much for the low price I'm very happy to be an Onur customer and highly recommend them to anyone who wants a no frills flight.","","","Economy","","10.0","4.0","5.0","0.0","3.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Kevin Thompson","United Kingdom","2013-12-02","Outward flight to Antalya on 4th November was basic but fine with helpful friendly crew and sufficient though not extensive leg room so as not to make the flight uncomfortable. As this was a budget flight had no reason to have any higher expectations I also had no reason to believe the return flight 4945Y on the 11th November would be any different. How wrong I was had we known in advance I would have paid extra for seats near the exits with more legroom as when we boarded the return flight there appeared to have been more rows of seats squeezed in to the aircraft leaving insufficient legroom such that it was impossible to even slip your legs under the seat in front properly to stretch them out. I am of average height but had to sit twisted in my seat initially. I started to get an aching pain in my left side so had to stand for a large part of the journey. The staff seemed indifferent and eventually a lady kindly offered to let me sit next to her in an 'exit' seat for about the last 45 minutes of the journey. I am also a coeliac and on the outward flight the staff could not have been more helpful and provided me with more than ample replacement complementary food for the roll offered to the other passengers. Unfortunately when I advised the staff on the return flight I could not have the roll due to my condition she took it away but I was offered nothing further than a cup of water. This may well be due to language difficulties causing a misunderstanding though the staff did seem to speak excellent English but it only further soured the experience. The holiday itself could not have been better but it was spoiled by the return flight. I could not recommend this airline.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Zeid Amr","Egypt","2013-10-23","Flew last month from IST to AYT. The flight was delayed over 1 hour without any explanation we were stuck in the departure lounge waiting for the bus to the plane for a long time with no explanation. The plane was hot the seat were cramped the attendants were rude. Served a cheese sandwich. The ticket was more expensive than competitors on the same route.","","","Economy","","4.0","2.0","1.0","1.0","0.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Louie Sami","United Kingdom","2014-05-12","10 May MCT-DXB. 11 May DXB-MCT. Both flights full awful experience. Old planes but crew were helpful. MCT-DXB: Checking agent changed my seat without asking me from a pre-booked rear window seat to a middle seat on the wing. Flight delayed 30 minutes on a 40 minute flight! Very disappointing. DXB-MCT: Same as above with extra 20 minutes to offload the passengers as they provided one stairs to over 250 passengers as we flew back on A330-200.","","","Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Walker","United Kingdom","2014-05-08","I travel a lot and I cannot praise Oman Air enough. Staff will do anything to serve your requests such as extra pillows extra amenity kits etc. Meals are excellent and staff are so happy even when you ask them for your 5th drink. On our flight any extra meals were given to the passengers which was very nice. TV's are very large and offer all the latest films. Seat pitch is very large and seats are comfy. Even on our connecting flight from Muscat to DXB we were given a meal and drinks on the short 1 and a bit hour flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Nuti Damrongphatr","Thailand","2013-08-12","Phuket - Bangkok (Don Muang). Initially booked with Orient Thai for a round trip they changed their entire domestic flight schedule several times and finally cancelled several routes / flights permanently. On travel date change of aircraft result in my pre-selected seat being unavailable. The aircraft itself looked outdated with worn completely dirty seat cushion tight seat pitch and lots of noise. Crew are however look pleasant and are dealing professionally with their hardware problem. Nice service on board with lots of smiles a package of peanuts and several rounds of soft drink. On time departure and early arrival at passenger friendly Don Muang Airport.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Paul Burnell","Australia","2013-07-24","Flying from Chiang Mai to Bangkok regularly I find Orient Thai very punctual friendly and the best value available without question.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","Dimitris Stergiou","Greece","2009-12-21","CDG-ATH A320. Welcomed by a friendly crew seats quite comfortable. I was sitting one row behind the emergency exit and the cabin crew came to brief the passengers about the operation of the doors in case of emergency. Started =service with drinks and then a hot meal. After that more drinks as well as coffee or tea along with a box of chocolate cookies. Overall good service smiling crew and good value for money bearing in mind I booked the ticket a few days ago and the plane was nearly full. Still room for improvement though as there is still no in flight entertainment or a good magazine to keep the passengers busy.","","","Economy","","8.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","George Vrontos","Greece","2009-11-25","Delays are pathogenic to Olympic Air. ATH-TIA left with 25 minutes delay. The plane was a Q400 new but uncomfortable and noisy - had a window seat which was not reclining and there was no window shutter. Newspapers were not offered lunch was not offered on a tray but a plastic box with sandwich and a confection. After drinks / coffee they gave us box with cookies. Return with A319 change of equipment was probably because there was still a problem of delays. The aircraft did not have a business class area. We were offered newspapers (in the old way manner left on the galley to be picked up) but this time food offered on a tray - tasteless and indifferent. I could not complain but the service was not remarkable. The hostesses were all girls (there is clearly a problem with men stewards) friendly and more than helpful.","","","Economy","","7.0","","","","","","","4.0","1"
"olympic-air","/airline-reviews/olympic-air","Olympic Air customer review","B Ludovic","United Kingdom","2009-11-06","LHR-ATH new A320. Aircraft was clean but grey and gloomy. Food surprisingly good good coffee by airline standards. Service excellent. The return flight was another new A320 whose blue seats gave economy class a feeling of being a cut above budget-airline equivalents. Food and service of a high standard although trays could have been cleared away sooner - and the aircraft was rather warm. Check-in for both flights was a breeze. Olympic Air has made a promising start with a new impression of efficiency that will be a revelation to anyone familiar with its predecessor. But London to Athens is a most competitive routes and at the moment Aegean still edges it offering in-flight entertainment where OA had none (a surprising omission) and its own magazine (aside from a one-off souvenir magazine commemorating OA's heritage OA's magazine is in fact that of the parent company MIG beefed up with OA-specific content and is in Greek only). Furthermore the frequent plugging of MIG's other brands was seriously off-putting even it did mean free biscuits promoting its food arm. Hearing ""Thank you flying Olympic Air part of Marfin Investment Group"" at the end of the flight is a surefire way to drain the glamour out of the Olympic brand name and any remaining romance out of flying altogether. Nobody loves a conglomerate so a bit more subtlety would go a long way. I'll keep my eye on OA in the future but for the time being will probably continue to choose Aegean for this route.","","","Economy","","7.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Laffin","United States","2014-10-01","Originally I was attracted to fly on Norwegian airlines by a very good price and a direct flight between JFK and Stockholm on the 787 Dreamliner. I live in Boston and my husband said he would drive me to JFK The morning of the flight I received a text message saying the flight was delayed by 5 hours from 21.35 to 02.35 however to make up for this inconvenience I would be given a free $20 meal voucher. They gave us the meal voucher but didn't tell us that all the restaurants had closed so that was useless. When I did finally board it wasn't a 787 as it said on my ticket but an older plane that had no air conditioning was dirty with trash in the magazine holder and none of the entertainment screens worked and the food was disgusting. My return flight was also booked on a 787 but was on the same plane I flew over on. I switched to the Vegetarian meal which was pasta with spinach on top. The only positive thing I can say is it was a safe trip and that I learned my lesson about a bargain isn't always a bargain.","","","Economy","","","2.0","3.0","2.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Robertson","United States","2014-10-01","No problem with flights took off on time landed on time. Staff were fine they did their job professionally. Problem is the schedule times landing at Gatwick at 12pm waiting 2 hours for a car rental an abysmal drive in traffic lost the entire day. FLL airport: what a dump landed on time then downhill use steps to debark bus to immigration hall held on the bus as immigration was full on line for 2 hours recovering luggage and getting through customs. Will never use FLL airport again. No problem with airline but airport is poor.","","","Economy","","9.0","3.0","4.0","0.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Athena Stevens","United Kingdom","2014-10-01","Never again! Thought we would try this airline as we travel to Florida twice a year. But soon discovered by the time you add all the extras like baggage food headphones blankets and seats you could upgrade on BA. The flight from LGW to Fort Lauderdale was OK ish. Could not book in online prior to flight so given poor seats (was not going to pay extra to reserve). No extra drinks unless you pay exorbitant prices. Had to wait 30 minutes on the runway for buses to take us to the terminal. Our friends travelled to Fort Lauderdale 4 days before and had to wait 40 minutes. Once is bad luck twice is bad planning! Return trip tonight. As their website was down we were unable to book meals. When we rang from Florida told we were too late! How ridiculous is that? Now have the prospect of a 8 hour flight with no food or drink unless we pay their excessive prices! We can't check in online again or use the app. Not looking forward to the return journey at all! Next time BA or Virgin.","","","Economy","","1.0","3.0","3.0","1.0","2.0","","","2.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","Jakob Bengt","France","2013-03-22","Orly to Newark and back. Friendly service and very comfortable flight. Generous food offering and reasonably selection of Entertainment on ipads. New BA lounge at Newark is a great addition - plenty of space and excellent pre dinner option when flying Business. Lounge in Paris is unfortunately too far away from the Openskies gates to make it worth the visit.","","","Business Class","","9.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Robert Woodruff","United States","2012-12-20","We have twice now flown the Newark / Orly route on Open Skies-- originally in April 2012 then again in December. The first time the flight was described as Biz Seat and the entire airplane was configured with their biz seats. These are good but not great seats adequately sized for the most part but just not quite long enough for a 6 ft individual and 100% manual recline and leg rests. The portable a/v systems were in many ways superior to the typical major carrier central a/v systems but on both outbound and inbound legs the batteries were not adequately charged and it ran out before arrival. No backup so I was out of luck. The all biz seat arrangement meant fast loading fast unloading and relatively rapid bag delivery. Food and wine were not bad but nothing special. On time for the most part. Good enough to do it again in December. By December the offering had morphed a bit. Same seats but now the plane was a 757 and was configured as 'biz bed - business class' Prem Plus premium economy (the prior Biz Seat) config and regular (6 across) economy. The seats were the same. The food/wine in Prem Plus were strictly economy sub mediocre and the baggage delivery horrible at ORY. The a/v systems had been upgraded to new ipads which worked well but still needed more management of battery charging. The prior rapid boarding was lost with the larger plane and 3 class seating. Bottom line at 1250 per person r/t it's a lot more comfortable than economy but you no longer get a biz lounge invitation and the food was really bottom of the barrel. I'd do it again because the itinerary is perfect for my needs but don't do it if you're expecting business class at economy pricing.","","","Economy","","6.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","J Pickett","United States","2012-08-20","Flew June 29 2012 in new ECO service. 3x3 for last 11 rows of plane. This would be difficult travel for strangers in same row. Very much domestic type economy seats. Unusual policies also. Asked if I could buy an upgrade and they said I could have but it would have been only at the ticket counter. At the ticket counter I was told to ask at the gate. Difficult to get checked in with contract service handling flight. The gate area was chaotic and that is being generous. Had to ask about lounge pass which as Sapphire One World they were to recognize. They gave it and told me to use priority security lines but the boarding pass and code would not work as it needed to be generated at time of boarding pass. From the time I booked the flight to when we took it they instituted ECO class. When booked I thought I was coming back through EWR and would be worth the trouble because I would have economy plus. 2 weeks before the scheduled flight they changed config to add 3rd class of service. I would not do that again. We were fortunate to have 3 seats for 2 of us but had the class been full it would have been a nightmare for 8 hours. Nice cabin crew. Lousy food. Ipads for entertainment were a plus.","","","Economy","","5.0","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","C Durban","France","2012-07-22","Travelling Paris-Newark in October and I fear I'm about to be very disappointed (a pity because I've flown this route with OpenSkies in the past and had good service). A phone call today informed me that my flight has been cancelled with three options available: leave the previous day (impossible as connecting flights are built around this one) fly BA through London (non-direct flight that adds 3.5 hours to an already long trip; I chose OS to avoid this sort of thing) or refund. The customer service agent was courteous but had no explanation other than ""operational issues"" (3 months out?). My answers to the other rating questions in this review would be ""it depends"" (on the outcome of the current situation) but that option is not available.","","","Economy","","3.0","","","","","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","P O'Gorman","United Kingdom","2013-10-20","Airline too cramped for a 6.5 hour trip from Northern Cyprus to Stansted. It must have been hell for tall people.","","","Economy","","5.0","1.0","4.0","2.0","0.0","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Elsey","United Kingdom","2013-10-13","Doncaster to Dalaman. We went on a flight to Turkey on Onur Air and I have to say the flight was like a Ryanair plane but Turkish. The plane has the worst leg room your could imagine. My farther had to stand up for the whole flight as the leg room was uncomfortable to sit in. The attitude of the crew was very bad as they were rude and looked like they had a sour face at the passengers. Although on the way back to Doncaster the crew were not as bad and were polite. The captain never said anything to the passengers like saying thank you for flying or coming out at the end of the flight to say in person. In conclusion I would not recommend this flight to anybody especially tall people!","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Smith","United States","2014-04-27","Muscat to Amman Jordan on WY 413 on 14 April 2014. The flight was full and the seats were cramped and uncomfortable. The service on-board was acceptable. Used the toilets a few times and they were unclean and smelt like a toilet with unknown liquid on the floor. Will avoid flying Oman Air unless there are no other options.","","","Economy","","5.0","3.0","3.0","4.0","0.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Tayal Manu","India","2014-04-22","London to Muscat on flight WY 102 on 17th April and Muscat to Hyderabad on flight WY 231 on 18th April 2014. Onboard the Muscat to Hyderabad flight the crew were indifferent to passengers. Being in a service industry the basic minimum is a smile on their face which was missing. They were looking at all passengers as if they were not welcome. During the serving of lunch the tone was terse and not at all friendly. For almost an hour there were long queues outside the so called ""economy"" toilet and staff did not allow passengers to use ""business class"" toilet. Food was pretty ordinary. I do not think I will travel Oman Air again.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Bob Turnbull","Australia","2013-03-06","Flew from Phuket to Bangkok on 28th February. When we arrived at airport were told flight was delayed 1 hour due to late arrival of incoming flight hours later when we did take off we were still none the wiser as to why the incoming aircraft was late.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","R Chan","Hong Kong","2013-01-25","Flight delay on 22 December 2012 from HKG to BKK for 7 hours. It was supposed to be an early morning flight ended up arriving BKK at 8pm. My family needs to transfer to Pattaya which ended up losing one day vacation. No customer service staff at Hong Kong airport to explain the situation and all passengers were stuck at the airport.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","David Gustafsson","Sweden","2012-11-15","Chiang Mai-Bangkok (Don Muang). Old but clean MD-80 in good condition. The evening before departure they sent a SMS about a 3 hours delay. And a second SMS says 4 hours delay! And it stops with 4 hours delay. No surprises in the air. Smiling and nice FA. Got peanuts and soft drink/coffee.","","","Economy","","6.0","4.0","5.0","3.0","0.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Radcliffe","Australia","2014-09-28","My wife and I flew from Helsinki to London Gatwick. The whole experience was excellent from checking in time on board to picking up our bags. All their staff were excellent the planes new and clean. Would definitely fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Steve Frith","United Kingdom","2014-09-28","We asked for a drink once airborne as the stewardess came past and she said that the passengers who had paid for a meal would be served first and that the snack bar would open for all other passengers after this time but she could give us water until then. 3 hours later the snack bar opened. Having to ask for water for 3 hours was totally unacceptable. I have flown with other carriers who open serve the customers who have paid for the meal along with the ones who have opted out but all I was told repeatedly was that I would have to wait until the rest of the passengers were fed and watered many times. I will never fly this airline again.","","","Economy","","","3.0","1.0","1.0","3.0","","","3.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","S Levy","United States","2012-05-30","Flew OpenSkies in a Biz Seat from EWR to ORY and back. Comfortable seats on time departure early arrival decent food and very nice crew. Having only a small number of people on the aircraft and using ORY instead of CDG make a world of difference. This really is one of the most pleasant ways to fly.","","","Economy","","10.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","E Gottdenker","United States","2012-05-17","Open Skies makes the waiting and boarding process very relaxed. In Newark we were treated to the British Airways Lounge as we were flying BizBed to Paris. Security was even easier with all the little perks you get by flying this ""boutique"" airline. The bed was okay but the configuration of the BizBed cabin was atrocious. Once everyone reclines their bed you can not get out if you in the window seat. Each bed unfolds to the edge of the seat in front and in back of them. Coming home we were in the BizSeat cabin. Orly Airport was excellent. Security was set up so you bypass the masses and enter through a private line. The lounge was quite comfortable and extremely relaxing. For the comparative price to business class/first class on other airlines this is a great bargain.","","","Business Class","","8.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","D Ryan","United States","2012-05-11","Check-in is smooth the seats very comfortable and I find Newark in the US and Orly in Paris both more reasonable options than JFK and Charles De Gaulle for city access. I am not a big consumer of inflight entertainment but they gave out iPads that seemed to have a large range of movies and TV and even some games. The food is pretty horrible but does anyone really expect great cuisine on a plane? We flew BizBed over and it was a treat to actually recline all the way and arrive semi-rested as opposed to uncomfortable United and Delta Business seats on previous flights. I would definitely fly them again and hope that they can stay in business.","","","Business Class","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Robinson","United Kingdom","2013-10-02","Flew with this airline September 2013 from Manchester to Northern Cyprus with a stop in Turkey. Very uncomfortable as hardly any leg room and narrow seats. This was a problem since total time on aircraft was 6.5 hours. Staff were unsmiling and offhand. Definitely wouldn't fly with them again.","","","Economy","","2.0","1.0","2.0","2.0","0.0","","","3.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S King","United Kingdom","2013-09-16","Dalaman to Gatwick September 2013. Awful airline would never use this airline again cabin too warm attendants very unhelpful drinks very expensive! We hit turbulence coming into Gatwick would of been nice to have some reassurance from the pilots but we did not hear from them throughout the flight.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Rhonda Pullen","United Kingdom","2014-04-21","Our third trip with Oman Air and would not hesitate to use them again. We flew London-Muscat-Bangkok in economy and being Silver Sindbad members enjoyed a very swift check in and complimentary access to lounges in all airports. All flights left on time and had courteous staff. The food was good for airline food and drinks were available on demand. The legroom was good and seats comfortable. The toilets on all four sectors were regularly cleaned and were tidy whenever used. A value for money service giving other airlines a run for their money.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Zafrullah Hamzah","Ireland","2014-04-19","This is my fourth time flying Paris CDG-Kuala Lumpur return in business class. Service and comfort excellent as good as many airlines' first class. The seat turns into a flat bed and wide enough for a comfortable sleep. Good food very well presented by their very friendly and competent cabin crew. I just have a few points to make that could improve their service. Limousine service should be part of the deal when flying business class dining should be on demand and flights to Kuala Lumpur should give a choice of Malay cuisine. The short connection time in Muscat can be a source of anxiety as passengers need to go through security again and there is no priority lane for business class passengers. The last few times there was hardly any wait at security so that was fine but should there be a delay I hope Oman Air can guarantee that passengers will not miss their connection flight. If you get time to visit their lounge it is usually quiet and comfortable but they need to provide more shower facilities. I've used this facility and has been lucky I did not have to wait but I noticed that there is only one shower room.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Howard Cheng","Hong Kong","2012-11-07","HKG-BKK. It was quite a pleasant trip from Hong Kong although delayed an hour. They served nice food for breakfast and juice or water or fizzy drink. It was an old but clean 767-300 aircraft. The pilots were nice and apologised for delay. BKK-HKG. Delayed 3 hrs 30 mins it was an old Japanese 767-300 again and the food they served for dinner was chicken with rice orange pudding butter cake and peanuts and a drink. Recommend this airline.","","","Economy","","10.0","","","","","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","T Price","United Kingdom","2012-11-03","DMK - HKT. We flew from the old airport which was a very pleasant experience. The airport is very quiet and lots of OT staff available. We flew on a large 767 which was old but clean. They managed to serve some nuts and a soft drink to the full flight in the hour we were in the air. The only fault I had was that it too more than 50 mins to get our bags at the carousel. There's no way I could complain as the ticket was approx £20. I would use Orient Thai again!","","","Economy","","7.0","","","","","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","M Sun","Hong Kong","2012-11-01","HKG-BKK. I booked with them because it was the only airline available. Check in took 1 hr in HKG and plane was a 30 year old B747-300. Entertainment was pretty much nothing and seats were the most uncomfortable I've ever experienced. Plane and bathroom were unclean. I booked a seat in the upper deck and it was quiet. Food was horrible. Only good thing was the value because I you pretty much get everything for that cheap price.","","","Economy","","3.0","","","","","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Fornari","Italy","2014-09-28","I flew from NY to Rome in September 2014 for the first and hopefully the last time in my life. The flight arrived on time even if we boarded with one hour delay. Ok no problem I told to myself it's very rare to be boarded on time almost everywhere so far. In any case since the beginning the service has been poor and the communications scarce. Nobody knew what was going to happen. Worst of all is that you pay 400 dollars for a one-way ticket which is not a cheap price and you don't even receive a complimentary cup of coffee or tea during your 7-hour flight! Not to mention food - they don't serve anything to drink unless you pay for it not even water which you have to beg for. Blankets and pillows must be paid unless you bring your own blanket or sweater. On the second part of the flight from Copenhagen to Rome they don't serve water. I understand that this is what may happen on a two-hour flight or on short distances but on a seven-hour flight. When food was served on the plane only for whom had paid for it (which you don't know if it has to be done before boarding at the booking time or when you are already on board because nobody tells you anything) and the tray was passing though the aisles with water and other drinks not one of the crew ask if you need water. I asked a hostess how this worked and she replied that I had to book my food in advance. I would never recommend this company.","","","Economy","","2.0","2.0","0.0","1.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","B Clarke","United States","2014-09-28","Had been reading Norwegian reviews here since I booked tickets for the new LGW-JFK service. Both flights left departed and arrived on-time (give or take 10 minutes). The 787 was clean felt new and was comfortable. Legroom was no worse than any other transatlantic economy service (and was certainly not the worst I've encountered). The night flight could be aided by offering quieter announcements the flight leaves at 11pm I'm pretty sure if you haven't eaten or ordered meal service you're ready for sleep. Very loud announcements about duty free shopping at was effectively 3am were unnecessary. Still managed to get a few hours of sleep on the way over despite being in the middle seat and the lack of lumbar support in the seat itself. Toilets were clean and well-stocked. Flight crew was pleasant well-dressed and seemed to be made up of a very diverse group of nationalities. Snack bar service on the return flight was quick and friendly. I wouldn't go out of my way to fly them (price and schedule are key) but definitely wouldn't hesitate booking in the future.","","","Economy","","9.0","3.0","5.0","0.0","5.0","","","5.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","K Allen","United States","2012-02-21","On our outbound flight to Paris my seat did not work properly. The light panels for reading did not work on our side of the plane nor did my hand-held remote for the movie. Attendants were polite but unapologetic. On our return flight to DC we were delayed at the airport for over 3 hours because of a strike situation and our flight sent to Newark. Again no apologies. Save your money and take a different airline!","","","Business Class","","2.0","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","James Krengel","United States","2011-10-26","Dulles-Orly return. Checked in online used American Airlines Admirals Club boarded on time and surprised at condition of aircraft and seats. Flight attendants were helpful and during a delay served additional beverages - meal was good. Our return flight was no different. ICare Lounge was spacious with food and beverages to choose from. The main meal on the return was lovely. Audio Visual system it may not have been state of the art but worked well with much to view.","","","Business Class","","9.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","S Lans","United States","2011-10-12","The actual flying and airport experience is that of an average Economy Plus with access to mediocre airport lounges. Onboard the seats are a little better than economy plus much less good than business class. No bells and whistles poor entertainment. Food ok wine quite nice no hard liquor. What kills the Open Skies experience is their sales and reservations practices and procedures. They reschedule and cancel without notification and on minimal notice. If you need to change it's a nightmare. The ""archive"" or ""purge"" your records which then have to be ""researched"" a lengthy and extraordinarily aggravating experience. We cancelled a trip for last week and they have twice either archived or purged our records so that once again they are not able to rebook our travel til further ""research"". This has gone on for 10 days and is beginning to feel like an overt attempt to convert our monies. We would only fly this airline if were for a last minute booking and only if they were significantly less expensive than Air France Premium Economy. Having to deal with Open Skies on this rescheduling has been the most difficult experience of our highly traveled lives.","","","Business Class","","","","","","","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","C Boulter","United Kingdom","2013-09-04","Dalaman to Doncaster in August 2013. Flight delayed 2 hours no reason given to passengers. Plane was an A320 and was looking rather tired inside the cabin it still had arm rest ash trays. Cramped seating with very little leg room Inflight service came around and I purchased a can of coke at 3.80 euros. I would avoid at all costs as the staff were rude and spoke very little English. Having said all the above the flight was trouble free and we landed safely in good time. Onur really do need to sort its customer service and their pricing of food and drink if it was reasonably priced people would buy it. Think before you book or buy a ticket with this airline.","","","Economy","","1.0","2.0","1.0","1.0","0.0","","","3.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Hamilton","United Kingdom","2013-08-29","Could not fault this airline. It was very good and left on time coming back from Dalaman but going out it was 40 mins late from Manchester. Return flight was very good took off and landed on time very smooth with the captain informing us about the route we would be taking and at what height all in English which was very good for a Turkish airline. The seats and cabin were very clean and tidy not even some British carriers can do that.","","","Economy","","8.0","5.0","3.0","1.0","1.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Peter Semler","United States","2014-03-24","Flew from Milan to Muscat. Greeted on entering plane perfect and friendly service and the only airline that gives international internet wifi access that I know of. It was a real pleasure flying Oman Air.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","K Fletcher-Biles","United Kingdom","2014-03-13","LHR-BKK out 28th Jan return 13th Feb. Second time with Oman Air. First flew with them when the A330 fleet was almost new. Tried them again as the fares were very attractive. Unfortunately some of the wow factor has gone from this service. On the earlier occasion I could not fault the service and comfort with full service and convenience packs. Now the planes are older and have not been touched since new with the cabin fabrics showing signs of hard wear over the last 5-6 years threadbare and stained in places. The footrest (unnecessary) kept flopping down restricting leg space. When you do use it it puts your legs in an unnatural position. Just take them out! The toilets were also shabby. There were so many in flight announcements that watching a film was like commercial TV with adverts. Those were the bad bits. Overall the service is still worth taking as it represents excellent value on this route compared with other Middle East airlines. The leg room is an unrivalled 34"" connection times minimal and a 30kg baggage allowance means I can take all my sports equipment with me. The bonus is if you are travelling as a couple or father/son as I did the two seats close to the window really provide a comfort zone in the A330 (2-4-2 as opposed to the 3-4-3 configuration on 777's flown by the other Middle Eastern operators and EVA). All airlines are making cuts but the little extras Oman Air used to have are now gone shame.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","David Wheatley","United Kingdom","2012-09-03","BKK to HKG one way. Flight was on an all economy 29 year old 747-300. Flight completely full. Delayed out of HKG by approx 30 to 40 mins. No explanation for delay and boarding was chaotic! Interior of the aircraft was clean but worn and tatty. Ticket price was £150 each which was half of what Air Asia Thai etc were asking for so good value for money but you get what you pay for with this airline. Only water and juice served by the crew although they did come through the cabin regularly. Meal serves was ok. Most of the crew very young and didn't seem to know what to do or when to do it. Overall an ok airline and good value for money.","","","Economy","","5.0","","","","","","","4.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Sukasem Tejatanalert","Thailand","2012-04-20","Charter flight from Bangkok to Wuhan. Flight delayed 1 hour from Bangkok to Wuhan 2 hours delay from Wuhan back to Bangkok. The plane is old however the seats ok and the meal decent.","","","Economy","","7.0","","","","","","","4.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Marek Wrobel","Poland","2012-03-19","Phuket to Bangkok. Plane (MD-84) was well maintained with the passenger cabin clean and very comfortable. Inflight service was nothing to complain about: cabin crew very polite and experienced. The free snack and a soft drink is a nice addition to this short flight. As for the price - it is usually the cheapest option on this route with no extra payments added when booking and paying on-line.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Feldt","United States","2014-09-24","Absolutely awful experience. 20 hour delay on Sep 17 from Stockholm to NYC. No hotel. No offer of compensation. The issue was a technical problem due to ventilation. No chance to book a hotel either since they kept moving the departure 2 hours at a time pretty much ensuring that we had to stay by the gate. Supposed to leave on the 17th at 5.30pm. Left at 12.30pm the next day. Slept by the gate with 100s of other passengers. When we did take off - icing on the cake: made us pay for our blankets! Never again.","","","Economy","","","4.0","1.0","3.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Owen Evans","United Kingdom","2014-09-22","LGW-ALC-LGW first time flying Norwegian and very impressed. Brand new Aircraft both ways jolly and friendly crews on both flights and the free wifi is a dream! Didn't sample anything from the BOB menus as we'd eaten at Weatherspoon's (avoid like the plague at Gatwick food was awful) but they were selling food and drink on board like hot cakes. I had a hand in a splint and the check-in staff were lovely even though we where late checking in making sure I had a seat where I wouldn't get bumped into. Ground handling at Gatwick far superior to Alicante waited ages for bags in Spain but nothing unusual in that! Would certainly recommend Norwegian to everyone!","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Shehryar Awan","United Kingdom","2015-07-28","Flew from CDG-MXP-ISB. Check in was uneventful, however, the 'Premiere Lounge' is pathetic. There was no decent food selection available, and the only things on display were packets of pot noodles and 3 cold salami sandwiches. So, as soon as it was announced the gate was open, we fled the lounge and went to the gate. After passing through security, we realised there was a 15-minute delay. Finally, boarding was announced, and, much to my dismay, there was no priority boarding! We finally boarded the flight and were taken to our seats by the cabin crew. Moments later, the purser appeared with a range of juices and hot towels. In terms of seat comfort, I found the seat to be comfortable, and after flying EK's, EY's and QR's Business Class, didn't find it to be all that bad. After a 10 minute delay, we took off, and the IFE was turned on while the crew prepared for snacks, consisting of sandwiches, chicken 'rolls', cake and tea/coffee. After snacks, we began our descent and landed in MXP, and the ground staff cleaned the plane while we remained seated. After everyone had boarded, we were given juices and cold towels again, and soon after, we took off, 10 minutes behind schedule. We were given our amenity kits, and the rest of the flight was uneventful. Dinner consisting of a steak, curry, rice, lentils and vegetables was served, along with dessert, which was cheesecake or a plateful of chocolate eclair and lights were turned off for passengers to go to sleep. I fell asleep and woke up with only 2 hours to ISB when lights were turned on for Breakfast. Breakfast consisted of a sandwich, a croissant, coffee/tea, a roll, cold chicken cuts and a shashlik. About 1 and a half hour after breakfast we landed, right on time. De-boarding was swift, and soon enough I was in ISB. It was a wonderful flight, and definitely worth the money!","Boeing 777-200ER","FamilyLeisure","Business Class","Paris to Islamabad via Milan","9.0","4.0","5.0","5.0","3.0","4.0","","5.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","M Lombardini","United States","2011-09-15","Extremely thoughtful and helpful service. Dulles-Orly roundtrip we traveled with a dog and on both check-ins the staff could not have been more helpful reassembling the cage for us providing water for the animal assisting us personally through security. The same attentive help was provided with our luggage which had been unloaded from the belt and assembled in one location when completed immigration procedures. During the flight we found the overall attention to details surprising food was good the selection of wine refreshing the absence of duty free sales commercial pitches and interruptions by the captain most welcome. Overall a pleasant experience further enhanced by the small number of passenger which made both departure and arrival a breeze compared to even preferential treatment when you are part of a crowd 500+ strong.","","","Business Class","","10.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","M Boudrey","France","2011-09-05","ORY to EWR. Plane departed on time  cabin was clean and crew in our zone friendly and efficient. No more food choice. All the dishes on a single tray like in Economy Class. Food was cold and main course choice not available and being seated in row 8 this is not understandable. Inflight Entertainment system was as usual not working replaced 3 times without luck. Landed in EWR on time and luggage delivered quickly.","","","Business Class","","3.0","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","Tom Dichter","United States","2011-08-25","757-200 all Business Class from ORY-EWR return. Check-in at both airports and onboard service slow food choices limited and poor quality. Cabin attendants are 'correct' but unsmiling. DVD players handed out well over an hour after take-off and collected 40 mins before landing. Cheaper than regular C class on other carriers but one might as well go Economy - the experience is not much different.","","","Business Class","","1.0","","","","","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Erkan Partal","United Kingdom","2013-08-27","Flight from Dalaman to Gatwick on 14th August 2013. Very pleased with the service staff very helpful and friendly. We will definitely fly Onur Air again.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Hamilton","Ireland","2013-08-21","Dublin - Izmir / Izmir - Dublin. 3rd - 17th Aug. Turkish version of Ryanair! Very cramped seating. Hot stuffy plane. Extremely rude cabin crew. Accepted a currency from me for a cup of tea and came back 10 mins later telling me I lied about the currency - sterling issued by The Bank of Ireland apparently isn't accepted. I explained that I only had that money with me - spent the next 2 hours of dirty looks and muttering stuff. Seat covers coming off half the seats. Incoherent announcements on flight heavily accented and sound of speaker was too hard to understand what was being said. Seats tilt back so far that if you don't have your seat tilted back you have about 5 inches to yourself. Food and drink selection poor and price very expensive 4 euro for cup of tea and 3 euro for water. Never again!","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M Crooke","United Kingdom","2013-08-14","Stansted to Ercan via Antalya. Flight take off and landing on time. Paid for extra legroom going at £15 each and it was a very comfy flight for a budget airline. Food and soft drinks given both ways was an added bonus (payable on most other budget airlines). The cabin crew were very good and I agree with the last review saying that it made a nice change not to be hassled into buying something all of the flight! On the inward journey we couldn't have extra legroom seats but the plane wasn't full at the back so we used the empty seats. All in all a good experience with Onur air and would use them again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","R Winterbon","United Kingdom","2014-03-05","I flew for the first time with Oman Air from Heathrow to Bangkok via Muscat and returned 4 weeks later. I was impressed with the efficiency of check in with the punctuality of take off times. The cabin staff were polite the food was adequate and the in-flight entertainment excellent. Toilets were kept clean at all times. I flew economy and I would use again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","R Tock","Switzerland","2014-02-25","We flew from Milan via Muscat to Bangkok and back and were happy. Lounges are all great. Very comfortable business seats much better than Thai. Food interesting with Arab specialities. Nice change. Only negative thing: Service is somehow chaotic. No service in-between meals nobody would take away empty glasses or cups or ask you if you wanted something to drink. Staff should be better trained. Would we fly with them again - yes.","","","Business Class","","8.0","5.0","3.0","4.0","4.0","","","5.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","I Geddes","United Kingdom","2012-01-28","Just flew from Bangkok to Hong Kong return. Found the whole experience pleasant overall. The cabin crew were great. Enjoyed the meal and was given plenty of soft drinks during the 2.5 hour flight.","","","Economy","","8.0","","","","","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","H Meehan","Japan","2012-01-09","Our initial booking told us we would fly from Donmueng airport. When we arrived we were told it was not in operation due to flood damage and all domestic flights were operating out of Suvarnabhumi. We had to race back to the other airport to catch our flight. Upon our arrival our flight was delayed 3.5 hours without explanation. Flying back to Bangkok we arrived for our 4.55 pm flight 2 hours ahead of time only to find out check-in would not open until 5.30 and our flight would not depart until 9pm. We finally boarded at 11.30 and lost an entire day of travel. The only saving grace was the kind and professional staff.","","","Economy","","1.0","","","","","","","1.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","S Welch","Thailand","2011-10-05","I use Orient Thai regularly to shuttle between Chiang Mai and Bangkok. Standards of service always reliable with polite and attentive staff who speak good English. Even on this short hop passengers are always provided with a snack and a drink. Usually the cheapest option between the two cities only downside being that there are no flights between mid morning and mid afternoon.","","","Economy","","10.0","","","","","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","P Nunn","United Kingdom","2011-07-28","Chaing Mai-DMG (one way). I am surprised by this airline great cabin crew peanuts drink snack drink service on a 1 hr flight the only down side was the old (MD80) planes in use with at best shabby paint work. Great prices and baggage included.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Hughes John","United Kingdom","2014-09-22","Gatwick - JFK out 11th and back 16th September. First time on a Dreamliner. Quiet spacious really good food. Food better than BA or Virgin. Cabin pressure and temperature spot on. Staff were polite and attentive. I read some terrible reviews about Norwegian (after I had booked my flight) so was quite apprehensive. Couldn't fault them and will definitely fly with them again. My only criticism is the position and angle of the footrest when extended. I'm 6' 2"" with long legs so my feet felt a bit bent backwards. Solution was to not use the footrest. 46"" pitch gave masses of legroom. Spoke to two tall blokes who travelled in economy and they said legroom was tight but no worse than any other airline.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Letertre","United Kingdom","2014-09-22","Our flight was an hour late and we hadn't been notified of any delay until they finally opened the doors. We waited for an hour stood up without knowing when we were going to be able to get in. We took off with 1 hour and 3 0min delay. We had no information about the time we were due to land in London until we actually got there which made our organization for transfers impossible. My fiancé and I couldn't sit next to each other because they gave us seats allocated in different rows despite the fact that I booked those two tickets together 2 months before the flight and that we checked in together as early as possible. They have very poor communication skills and a bad check-in system!","","","Economy","","2.0","1.0","4.0","3.0","3.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Jehangir","Canada","2015-07-15","I flew from Islamabad to Toronto via Lahore - The flight from Islamabad to Lahore was excellent with courteous flight attendants and fairly good check in and baggage handling. The overnight hotel accommodations provided by the airline in Lahore were awful. Flight from Lahore to Islamabad was uneventful except for the extremely low safety concerns of the cabin staff. There were children running all around the plane even when the seat belt signs were on and even when the aircraft was flying through turbulent weather - what surprised me the most was that cabin staff just ignored these children while I was a nervous wreck watching the children jump around seats and run in aisles.","Boeing 777","Business","Economy","Islamabad to Toronto via Lahor","5.0","3.0","2.0","3.0","1.0","4.0","","4.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Shehryar Awan","Pakistan","2015-07-06","We flew from Islamabad to London on PIA's 777-300ER's Business Class on the 20th of June 2015, and it was a mixed experience. After 10 years of flying PIA's Business Class, you get used to the CIP lounge in Islamabad, which, although renovated and refurbished, still lacks a lot when compared to Emirates, Qatar Airways or Etihad. After the long wait, the boarding started slightly behind schedule. Since Islamabad Airport doesn't have jetways, we boarded via stairs, and as we entered the aircraft, I immediately realised that the AC's weren't on. We had to sit in this inferno for about 20-30 minutes before the engines were started. Post-takeoff, menus were distributed and the food trolley was rolled out. The food was delicious, and I even opted for seconds. After lunch, I realised that the IFE wasn't working, and when I flagged down a stewardess to ask why the IFE had failed, her response was ""technical failure"" and was not very helpful. The rest of the flight was uneventful. Business Plus passengers were allowed to de-board first. All in all, not the business class you'd expect from other carriers, but it is somewhat value for your money. I probably would recommend PIA to my friends and family.","Boeing 777-300ER","FamilyLeisure","Business Class","Islamabad to London","8.0","4.0","3.0","4.0","","2.0","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","B Cramell","United States","2011-08-16","IAD to Orly was diverted to Newark without explanation. Passengers special meal requests were not honoured and our flight arrived more than 3 hrs late. Orly is an unpleasant environment the ticket areas are not even staffed at all times by OpenSkies. Customer service is lacking. The only thing it can honestly sell is extra legroom between seats in the Business Seat area on old reconfigured planes. This is not a business class experience.","","","Economy","","2.0","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","C Minota","United States","2011-08-09","Paris to Newark. Roomy seats that recline allowing you to get a comfortable rest. Lots of space between rows. You can have up to 3 pieces of luggage up to 23 kg. However worn out seats and old noisy plane. Flight attendants weren't very attentive. There was no duty free on board. They give you an old handheld screen with a limited choice of films. The meal took a very long time with a 1 hour wait between dishes. Food was average. Do not book the aisle seat on the first row of Business seats as there is less leg room because of the emergency exit door.","","","Business Class","","6.0","","","","","","","4.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","James Stewart","United States","2011-08-09","I flew roundtrip from Newark to Paris and was very pleased with the flight. Quick and easy check in the lounge in Newark is pretty well hidden but was fine once there. Very easy clearing security in both airports. I cleared customs in both cities within about 30mins and was on my way. More importantly for me was the extra room- which was what I paid the extra money for. You could tell the plane was old but the service was good and the meal we had was certainly well above normal Economy fare. Not being a business traveler I can't really comment about comparisons but the price was definitely worth it for my comfort.","","","Business Class","","10.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Ray Bower","United Kingdom","2013-08-12","Manchester - Ercan via Dalaman. Left on time and arrived early. Food average and baggage allowance good. No checking for excess charges. Extra leg room on return was money well spent. What I liked about Onur Air was that they were not always trying to sell products. Overall I was impressed.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","L Mackay","United Kingdom","2013-08-04","Manchester to Ercan via Dalaman - paid for extra legroom at MAN and these seats were good as they did have a lot of extra space. Flight left on time and check-in was good. However there was a problem with the Cabin Crew in that they did not speak very good English and their announcements were very difficult to understand. Given that most of the people on board were English their lack of their ability to speak our language was very bad. Meal we were supplied with was alright and we were given plenty of drinks. Stop-over in Dalaman was a bit tedious and no- one came near us when the Crew changed over - not offered any refreshments on the flight over. Return flight was OK but the reception at Ercan Airport was disgusting. We were waiting in a queue at 3.30 in the morning and the ground staff were just laughing at us all standing waiting to be ""processed"". On the whole the flights were OK and the service on board but their lack of speaking English was I feel disrespectful. However the flights were on time but long particularly having to wait for approx. 45 minutes in Dalaman before travelling onwards to Ercan.","","","Economy","","7.0","5.0","3.0","3.0","1.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Pino Paolo","Switzerland","2014-02-21","Bangkok to Muscat with final destination Zurich. WY 0818 and 0153. Normally I fly with Swiss Lufthansa or Emirates. I tried this time Oman Air but was really disappointed. The inflight-experience itself in the Business Class was good but all the rest not at all: Chauffeur Service: Apparently this is not included (other carriers include it always). Website: Very slow and not the standard I'm used to with other companies. This is really not what I expect from a Business Class Provider!","","","Business Class","","4.0","4.0","4.0","4.0","2.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Gold Patrick","United Kingdom","2014-02-12","LHR to Colombo via Muscat. Outward flight was very unsatisfactory. Cabin crew were indifferent and at times positively rude. They appeared not to want to do the job at all customers being a annoyance to be tolerated at best. Aircraft was looking ""tired"" and in need of refurbishment. Carpets worn seat foam lacking support and uncomfortable etc. IFE worked but again looks dated to alternative airlines. Return flight was better with happier crew and better service but not enough to erase my negative memories of the outward flight! I have flown with Oman over several years and feel the service offered is slowly deteriorating to the point where I will not be booking with them again if there is a viable alternative. This is a shame as I like their flight times and Muscat is a far more attractive transit option than the other gulf airports.","","","Economy","","3.0","2.0","2.0","2.0","3.0","","","3.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Angus McCoo","United Kingdom","2011-07-15","DMK (Don Muang Bangkok) to HKT. I bought 4 tickets for myself and other members of my family for this holiday flight expecting it to be the same quality of flight as the low cost flights I usually take with European low cost carriers. I was wrong. The plane though more than a few years old was clean and comfortable with a seat pitch more than adequate. During the flight snack boxes were given out along with mineral water on request all free of charge. This along with a free checked baggage allowance of 20kg makes this low cost airline more like the full service airlines of yester year that we all used to enjoy. On this single experience I will certainly use them again and would recommend.","","","Economy","","10.0","","","","","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Farouk Mogheth","Czech Republic","2011-02-23","BKK-Hat Yai reservation by phone and you can pay the ticket at any 7-11 store in Thailand. Flying from Don Muang airport is great as its used only by Orient and Nok Air. Check in painless on time planes in good shape for their age. Mini snack and free drinks offered. Crew attentive hassle free flight.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tracey Lowthian","United Kingdom","2014-09-22","Flew Gatwick to LA for a low cost airline it was fab! Plane was modern the crew were more than pleasant meals were what you expect on a budget airline it really annoys me when people moan about airline food - you're on a budget airline you get what you pay for! If you don't like airline food don't purchase it. Plane left on time and we arrived half an hour earlier. Flight back was excellent also we got to check in and saw a board saying that there were upgrades available so we thought we would ask. They gave us premium seating for two for £200! What a bargain. I've flown premium with other airlines and I've got to say this was the best premium seating I've used seats were huge leg room was excellent. I couldn't touch the seat in front of me and the recline was enough to sleep and be comfortable. Will definitely use again.","","","Premium Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Underwood","United Kingdom","2014-09-22","Flew out from LGW on 06/09/204 to JFK and returned on 12/09/2014. We flew the new 787 Dreamliner and was most impressed with the cabin and inflight service. The cabin crew didn't stop working and nothing was to much trouble. The whole inflight experience was leaps and bounds above other economy airlines we've flown. This is the 2nd time have flown with Norwegian and will be flying with them again in December 2014 (short haul) looking forward to it already. Would I fly again - yes!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Zeeshan Shah","United States","2015-04-23","KHI-LHE and return LHE-KHI. The flight to Lahore was on an ancient A310 which had definitely seen better days. You know that a plane is old when they have to use a VHS tape for the safety announcements! The flight was uneventful until the landing. We were only 1000 feet from the ground when suddenly the airplane ascended sharply the captain then came on the pa and announced that a warning light had come on causing the aborted landing but they had determined that everything was okay and would attempt the landing again. The second attempt was successful but I suspect that the landing gear did not fully deploy on the first attempt! The return was uneventful and luckily on a much newer B777. The only problem was that the IFE was not operational during the flight. Yet I'm still baffled why PIA is serving food on a two hour flight and using a B777 on such a short route.","","","Economy","","7.0","4.0","4.0","0.0","2.0","","","3.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","O Sayed","United Kingdom","2015-04-19","28 March and 12 April I flew PK 786 LHR-ISB and PK 785 ISB-LHR and it is one of the most awful experiences I have had. The plane was so filthy it beggars belief the inflight entertainment broken on both legs and the staff non fussed. The seats were grubby worrn out and dirty the seat pockets seemed to have a years worth of accumulated dirt inside even the walls of the plane were dirty. The attitude of the staff was extremely poor a stewardess decided to ""clean"" trash off the floor by pushing it under my wifes seat with her foot. She even seemed quite shocked that my wife did not find this amusing. Earlier in the flight I had asked the same stewardess to send someone to clean my tray as it was filthy of course no one came and she seemed shocked at my suggestion. Should be avoided at all costs!","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","Fabrice de Gans-Riberi","France","2011-08-02","I am extremely disappointed by the service we got. I had booked an Orly-Dulles flight which got cancelled due to a gas leak. We got told that we would be on the next day flight or at worse on an extra flight they were adding on their schedule. We were then sent to a hotel and told they would contact us either later in the evening or morning. The following day with still no news from OpenSkies some of us went directly to the airport to find out what was going on. We were received very rudely by OpenSkies who actually tried their best to make us cancel our ticket. The supposed extra flight actually never existed and they were still trying to sell tickets for the DC flight of the day for EUR 6000 while we were told to wait. In the end I had to go through British Airways in the other terminal of Orly airport who called OpenSkies and told them to stop selling tickets for the NY flight and book us instead. We then got taken in charge directly by BA at Newark who got us tickets to DC in the evening. OpenSkies does not care about their customers only about turning max profit I am very disappointed especially for a BA brand.","","","Business Class","","2.0","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","J Haight","United States","2011-07-14","Newark-Orly return. For travellers who don't usually fly Business class this was a treat. Yes seats and interior of plane were a bit worn. Service and food was great Best of all you could stretch out and be comfortable during the flight. I wish they flew more places. We would use them again.","","","Business Class","","10.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","S Bennett","United States","2011-06-10","Newark-Paris return. The planes are very old and seats and hand held A/V are 1970's restrooms very worn etc. This is not a premium Business Class service that one is used to on major carriers. Having said that it is a great value for your travel dollar - 78 seats on a 757 very acceptable lounges with free drinks and snacks at both Newark and Orly plenty of room between seat rows etc. It is really more of a Premium Economy service on old equipment with slightly upgraded economy class meals in flight but at a price of under $2000 versus a Business Class ticket to Europe on a major carrier of $5000+ it does represent a good value for a relatively short flight (7 hrs).","","","Economy","","6.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","D Cahalane","Ireland","2013-07-30","A320 from Cork to Izmir on 14th July 2013 and returned on 28th. Aircraft was shockingly cramped. I regularly fly with Ryanair and have never experienced such restricted legroom as on this aircraft. Similarly the ability of the cabin crew to communicate with the passengers was limited by the indecipherable announcements over the PA in Turkish and heavily accented English. Flight itself was incident free and punctual and they used the airbridge in Cork airport which was a pleasant change from Ryanair. I would be very reluctant to book a package holiday with any company that uses this airline.","","","Economy","","","1.0","2.0","1.0","1.0","","","2.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","William Coombes","United Kingdom","2013-06-19","Travelled from Stansted Airport to Ercan via Antalya. Flight on an Airbus 320 on June 2nd 2013. The flights were on time seats ok but rather cramped. Staff were pleasant but the meals provided were poor although there were plenty of soft drinks and water provided as part of the service. It would be much better if they could fly direct to Ercan without the stop at Antalya. I would put them on par with easyjet.","","","Economy","","6.0","4.0","4.0","2.0","0.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Howard Graham","United Kingdom","2014-02-07","Flew economy from Muscat to Heathrow on 20 January. Cabin service was unacceptable. The crew did not service the toilets during the flight. I pointed out to a cabin attendant that the lavatories were in an awful state and why was he not servicing them there were no tissues paper towels and the lavatory paper had nearly run out. Also the floors and seats were in an unacceptable condition. He said that as they were in use all the time so he could not get into them. On our outbound flight LHR to Muscat 10 days earlier the lavatories were not serviced for the second half of the journey.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Ralph Evans","Australia","2014-02-03","I flew Oman Air WY 826 in business class from KL to Muscat having come from Australia on Malaysian. They did not have the systems to issue my second boarding pass in Sydney so I had to queue at the transfer desk in KL. This experience was just shocking. A sign says Malaysian are handling agents for Oman Air and others so I joined the queue. Half an hour later I was told no Malaysian does not handle Oman Air and their people would be coming in to work soon. So I joined another queue. About 100 people were making the transfer. I queued for an hour. This was in the middle of a busy area with people cutting through the queue all the time with their luggage. Many Oman Air passengers were not too good about waiting their turn. There is no separate queue for business class. On board the flight was exceptionally comfortable. However it was a day flight and given 90 minutes a queuing after a long flight to KL and hours in the airport it was not worth paying the business class fare. Oman is a nice place to visit and they run a large tourist promotion effort in Australia but they really must fix the transit at KL. It would be best to provide boarding passes at the original point of check-in. With that I could have had 90 minutes more sleep at the KL airside hotel.","","","Business Class","","5.0","5.0","4.0","5.0","4.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Mohammed Al-Adsani","Kuwait","2014-01-31","Kuwait - Kuala Lumpur (transit in Muscat). Regular business class check-in (at least I didn't have to stand in line to get my boarding pass.) Lounge in Kuwait and Muscat were fine but lounge in KLIA was superb (I was granted the MAS golden lounge which was superior compared to top international lounges such as Bahrain and Dubai lounges.) Flight to/from Kuwait - Muscat was fine onboard their B737 fleet but to/from Muscat - Kuala Lumpur is where the fun begins in their business class cabin. Really superior business class cabin with a decent entertainment system fine food quality good amenity kit and friendly crew. For the price I paid I would say value exceeded cost. Would consider flying again.","","","Business Class","","10.0","5.0","4.0","3.0","5.0","","","5.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","D Chan","Australia","2011-01-18","A solid budget airline. HKG-BKK return both flights on schedule well organised and catered. Cabin crew well presented and excellent customer service. Meals are price-appropriate (peanuts cold chicken and rice lots of drinks). Aircraft OK our B747 looked visibly aged with some cabin trim still from its JAL heritage. Inflight entertainment is nil though not really required.","","","Economy","","8.0","","","","","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Hugues Martel","Singapore","2010-12-14","HKG-BKK-HKG. Both flights on time. Service onboard was very good. A snack and drink were offered after takeoff followed by a cold meal and two more rounds of drink. Flight attendants very nice polite and fluent in English. B747-300 was in good condition. Overall flying with Orient Thai was very pleasant surprise.","","","Economy","","8.0","","","","","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","A Leung","","2008-01-04","Hong Kong to Bangkok round trip. Everything fine on the Bangkok side. However after landing at Hong Kong side waited 30 minutes on the plane for the shuttle bus to the terminal. The luggage claim took around 20 minutes. The dinner was cold chicken meat with rice. Totally agree you get what you pay.","","","","","3.0","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Krista","United States","2014-09-19","I have a mixed opinion of Norwegian airlines after having flown them R/T LAX-ARN (Stockholm). Flight out from LAX went without a hitch. The flight from LAX to ARN was not on a Dreamliner and the service was traditional with complimentary food and drinks (and headsets) and the flight departed on time. The return flight however was 14 hours delayed. The airline ate the cost of putting all the passengers in a hotel on site at the airport and included vouchers for lunch and dinner. The return flight was on the Dreamliner and that aircraft is so smooth and I'm glad that I got to experience it. Nothing is complimentary on the return flight. Even basic drinks like coffee and soda are $4. Video entertainment however is complimentary and there was no shortage of things to watch. Overall if you book Norwegian be prepared for possible delays on either end of your trip and pack snacks and drinks.","","","Economy","","5.0","3.0","4.0","3.0","4.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tracey Famouri","United States","2014-09-19","The worst airline I have ever dealt with. My daughters first trip to Europe begins with a flight from LAX to Amsterdam with a stopover in Copenhagen.. Flight is delayed 4 hours causing her to miss connection. We were told she would be put up in a hotel since her connecting flight would be 24 hours later. She reported to us the plane was old and very uncomfortable seating. Once in Copenhagen she was told to find her own hotel and submit a receipt to be reimbursed later. She could find a hotel with any vacancies. The airport tried to help but they couldn't find one either. Forced to stay the duration in the airport. Was also told they had misplaced her luggage but were working on it. Customer service is awful. No interest in helping you whatsoever!","","","Economy","","","2.0","2.0","3.0","3.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Burke Judith","United Kingdom","2015-03-28","We flew Beijing to Tokyo with PIA and were astonished by the poor level of service and the filthy state of the plane. The legroom seats were reserved for cabin crew who sat chatting in them for most of the flight prompting a row with one tall customer who refused to move. The plane was an hour late to depart and no announcements at all were made to explain this. The toilets smelt and were the dirtiest I have experienced on any flight. The crew served themselves with water while we waited to take off but none was offered to anyone else. They spent most of the flight monopolising the legroom seats and checking their makeup (they did look good). They forgot to give out the immigration forms for entry to Tokyo until we were leaving the plane causing delays there as we struggled to fill them in in the queue. I would never consider using this airline again!","","","Economy","","","3.0","1.0","3.0","2.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Naseer Khan","United Kingdom","2015-03-04","Flew business class LHR to Islamabad via Karachi on way out direct on return. Did this trip last year also in business class and was very disappointed with return leg. This year nothing but praise. The IFE could be better and the seats could be improved proper lie flat please but the level of service from start to finish was very high. Food quality and presentation excellent throughout and most enjoyable. Not many in business cabin but nonetheless credit where credit is due the cabin staff regularly made sure you were comfortable. The inflight amenity pack on both legs was a welcome bonus as none was provided last year. Well done PIA I will be sampling their business class service again in 2016 so please maintain the rate of improvement.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Sean Mckeown","United States","2011-05-14","My wife and I flew to Paris at the end of April experience was great and we got lucky and the flights there and back were only about one-third full. The seats are older business class seats and on the way over I noticed that one of our seats wouldn't recline - we switched because the flight was mostly empty. Service great and flight attendants were very professional and courteous. Flying business class means you get to skip the security lines and immigration lines. The lounge (British Airways) while waiting means you can connect to wifi and have a drink/snack. So nothing special about the plane itself other than you get a big seat.","","","Business Class","","9.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","R Bunn","United States","2011-05-05","IAD-ORY return. Dulles lounge was satisfactory and Orly quite good. The crews on both legs were very attentive and pleasant. Food and drinks very good by airline standards. I like Orly as an arriving destination to Paris and connecting to other cities in Europe finding it more convenient and less crowded than other major airports. We took flat beds from IAD to ORY and biz seats back and were satisfied with the choice. From a price perspective alone we feel this is an excellent choice and with the experiences on both legs and at the lounges are very pleased and will repeat.","","","Business Class","","9.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","C Smith","United States","2011-03-18","My first trip with OpenSkies was excellent. The lounge at Dulles is very nice the plane was spacious food and wine were good. The return was fine as well. My next trip the first leg went very smoothly but now as I approach the final part I am terribly frustrated and disappointed with OpenSkies. Unfortunately I had to book my return flight for this summer in November when my schedule was still a bit up in the air. About 3 weeks ago however I finalized my schedule and saw to my dismay that I would need to change my ticket by about two months. I was bracing myself for a ticket change fee - but was shocked to find out that in order to change my ticket (giving them months notice) I will need to pay $450 in addition to about $150 extra for increased gas prices - that's $600 extra for a flight change with months notice! I emailed and called and spoke with many people - all said that same thing - that's policy no way around it. Now I don't expect a big cooperation to just change their policy for me but I do expect some sort of help or at least a little sympathy when I pay thousands of dollars for a ticket. The lack of care or sympathy from those I spoke and emailed with astonished me! Not only did they not give me a break at all but they didn't even put out the effort to seem sorry for my circumstances. Perhaps most people who use this airline are wealthy but I am not. I used them this year as a special treat and now I am absolutely paying for it. As of today I can buy a round trip ticket with British Airways from Paris to NY for less than $600. And unless a miracle happens soon I'll be paying $600 just to switch the day of my flight. I think it is ridiculous that I have to pay such an extravagant fee to change a flight with months of notice!","","","Business Class","","2.0","","","","","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","R Bulch","United Kingdom","2013-05-27","We have just returned from Northern Cyprus and flew both ways with this airline. I have never flown in a plane with such a small amount of leg room if I was flying for about an hour it would have been ok but not for 6 hours. The food was disgusting a mouthful of soft drink was served with the meal and a tiny can of beer cost £4.20. I wont fly with them again.","","","Economy","","5.0","1.0","4.0","1.0","1.0","","","3.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","U Rice","Ireland","2012-10-30","Dublin to Izmir for a week. Never before experienced such discomfort on flights different aircraft type used outwards and return. Both flights were stifling complaints to cabin crew ignored. On the return flight the person making the safety announcements had deplorable English and the announcements were garbled. Other passengers on both flights were complaining about the cabin temperature and in both cases leg room and seat spacing was inadequate. Seems like this is a common complaint about this airline. They even charged outrageous sums for drinking water on board. Will avoid in the future.","","","Economy","","","1.0","2.0","3.0","0.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Geoff Becque","United Kingdom","2014-01-28","Muscat-Salalah return. Outward: Excellent private kerb side entrance to Business Class dedicated area at Seeb then to OmanAir lounge (separate review). Business is boarded last own private small coach. Hot towels and soft drink when seated no alcohol on internal flights. New 737/800 with IFE and comfortable seats. Tablecloths and cutlery even for light snack on short flight. Twenty minute delay in departing arrived on time. Return: Business boarding as you wish short walk to aircraft a E175. All pax greeted by Captain on boarding (and on arrival) - how nice. Comfortable flight hot towels newspapers and light snack. IFE and comfortable seats same service as outward leg Good flight experience and internal flights on Oman are subsidised and cheap.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Geoff Becque","United Kingdom","2014-01-28","Dubai-Muscat in Business. New 737/800 efficient boarding and hot snack and fizz on short flight. Hot towels and helpful FA's. No airbridges at Muscat (new airport being built) so bus to terminal. Good experience with Oman Air. Note-although we had a connecting flight to Salalah we still had to collect luggage and check in again at Seeb airport.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","J Lam","","2007-11-07","HKT-HKG. The flights were on time and hassle-free. Aircraft were definitely old and worn around the edges. The food was exceptionally bad for airline food but for a short flight that wasn't a big deal. The gate used at HKG airport was a bit obscure. It took a bit of searching and involved a short bus ride. The best thing about the flight was that the times worked out more convenient than Dragonair.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","B Hofmann","","2007-05-09","Horrible experience. On OX218 (Phuket to Hong Kong) we were delayed 5 hours. It took 3 hours for anyone from the airline to show their face in the international waiting area. No apologies no explanations. They swapped in a new plane told us our current seats were OK rushed us onto the plane and then said hey open seating. With a mass of tour groups that means ""you're screwed."" You clearly get what you pay for and we will never use this airline again.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Lillian Ng","","2006-08-27","HKG-Phuket return. OX is not that bad as what we thought! Both flights on schedule. Of course you get what you pay for. The aircraft are old and food & service is average. All in all we were satisfied with the flights!","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Morris","United States","2014-09-17","We flew from Stockholm to Oakland in August. Flight was delayed 6.5 hours. We were not notified of the delay prior to arriving at the airport. Communication concerning the delay was really poor. Once we were in the air the flight was fine. The crew were great. I understand that things happen and that flights are occasionally delayed but according to those around us most of Norwegian's flights are delayed and their communication with passengers regarding the delays is horrible. I hope that they improve their customer service but until they do I will chose another airline.","","","Economy","","1.0","3.0","5.0","3.0","3.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Kim Koestner","United States","2014-09-17","Flew from LAX to Copenhagen on 9/2/2014 returning 9/13/2014. Was apprehensive after reading reviews but flight and airplane were as advertised. New 787 was on time both ways. I did fly premier and felt it was a bargain and made trip easier. Food was so so but everything else was great.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","N Ahmed","United Kingdom","2015-01-14","I travelled with Pakistan International Airlines from Manchester to Islamabad on the 27/08/2014 then back to Manchester on 21/12/2014. Overall I got good service from the cabin crew the entertainment was acceptable because I wasn't exactly flying on a 5 star airlines the seating of the plane was acceptable and departure from Islamabad was delayed by 1 Hour and 30 minutes just as it always is!","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","S Mohammed","United Kingdom","2014-12-31","MAN-ISB. The entertainment on my seat did not work at all. The compartments in front of the seats looked as though they hadn't been cleaned for weeks. The last time I flew with PIA was a while back and I can't recall such a poor experience that I experienced this time around. However I am not surprised at all by the poor standard of service provided given that PIA is a govt owned airline that has failed to revive PIA to where it once was. If you can avoid PIA then do so.","","","Economy","","3.0","1.0","5.0","5.0","0.0","","","3.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","L Furlong","United States","2011-03-15","Open Skies cancelled my departure flight (booked 3 months in advance) without notifying me. I found out three days before departure when I tried to choose my seats on line. They only offered cancellation or a move of departure flight one day later (no options earlier). Changing the return flight was not possible. Very inconvenient very disappointing.","","","Business Class","","","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","Paul O'Carroll","United Kingdom","2011-03-10","ORY-EWR return. Lounge at ORY is pretty minimal with everyone crowded at one end to avoid the noise of the building work going on at the other end. The plane struck me as having seen better days; the fittings are a bit scuffed around the edges and several people including me had seats that either didn't recline or wouldn't stay upright! Luckily there were few people on the outbound flight and there were a multitude of alternative seats to choose from. IFE is terrible - handheld devices that keep crashing requiring the user to re-start whatever they're watching and presenting all sorts of logistical problems when the tray you've just set it up on is required for the meal. Take a laptop or similar to entertain yourself. Lounge in EWR is poor; wrong side of security and looks like a large waiting room. I jumped ship and headed for the BA Terraces lounge past security and right beside the Openskies departure gate. Overnight return flight was more populated but the almost lie-flat beds provided a good night's kip. Overall a nice sense of space and the FAs are attentive generous with their time and drinks and even though there's a Biz beds and Biz seats segregation going on you still feel as if you're enjoying something a little unknown and exclusive. Personally I wouldn't make the effort of travelling to Paris just to fly Openskies again - not without checking the difference between this and Premium Economy on BA first - but if you're there already it's worth a look.","","","Economy","","5.0","","","","","","","4.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","J Prade","United States","2011-02-22","Nice Business class (old style) seats from Orly (more convenient than CDG) to IAD Washington. Good ICARE Salon at ORY. Plane was half empty and we arrived ahead of schedule.","","","Economy","","9.0","","","","","","","4.0","1"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","J Wallace","United Kingdom","2015-01-23","Never dealt with an airline and airport as bad as PAL Express! Plenty of staff but no co-ordination in what they are doing. Our flight to Caticlan from Manila was cancelled. Trying to get a refund was impossible. Trying to book to go somewhere else was impossible - 3 hours waiting at one desk to be told to go to another. Despite being directed to the first desk by check in staff. Two weeks later leaving another Philippine island the same happened and the flight was delayed by hours. Staff in that location did not know what they were informing customers - total chaos. Never again!","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","R Al-Hamdani","United Kingdom","2012-10-08","Dalaman to Manchester on A320. The seats were cramped with very little legroom. The sandwiches which were offered at an astronomic price ran out half way though service so the remaining passengers had to make do with crisps and sweets at teatime. If you didn’t pay by euro the exchange rate was extortionate. Never again.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","G Thomas","Ireland","2012-07-08","Dublin to Antalya return flights on-time 4 hr 15 over shocking legroom in seats! Quite expensive for onboard food in euros. Crew were fine. Return flight painfully slow boarding was given row 12 lots of leg room but no seat recline as exit. 4.40 mins return flight time. Crew were unbelievably rude dismissive and had a serious attitude. I won't fly them again.","","","Economy","","3.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Rhonda Pullen","United Kingdom","2014-01-23","Six of us flew from London to Bangkok via Muscat. The cost of the tickets were a couple of hundred pounds cheaper than other airlines. This was our second trip. The plane was clean and comfortable; the food OK and the airline staff courteous and helpful. Check in on all legs was swift with no problems at all. We are already looking forward to our next trip in April.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","K Norris","United Kingdom","2014-01-17","LHR-MCT-MLE - return 2 Nov 13 - Economy. My experiences don't correspond with some on here. LHR check in was fast and efficient. A330 to MCT overnight was more than tolerable. Great seat pitch. A huge selection of films and TV programmes on the IFE and the FAs were efficient and friendly. Food choice was limited and in fact we only had a choice of one. Onward flight to MLE A330 was busy but to same high standard. I found the transfer in MCT fast and efficient. They are obviously building a new airport as you can see it across the apron. Return leg was brilliant - the A330 from MLE to MCT literally had 15-20 passengers! It was effectively empty! Obviously this meant great service and choices. MCT to LHR was very busy but no complaints. My partner and I are both big lads (over 6') and the biggest plus for us was the twin window seats on a A330 and the pitch! I will definitely use again.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","M Roeper","Germany","2013-12-29","We just went to the Maldives with Oman Airways from Frankfurt. Although the first two flights were not even half booked out we could not choose seats on the way to the Maldives. On the way back we explicitly asked to sit in a front row or near an emergency exit and although we were supposed to get them we did not have a seat there on both flights! Some planes are new others already pretty old. All of them are dirty and not well maintained. The lavatories are in a bad shape. The food was poor in taste and on several flights we didn't even have a choice since there was only one meal left. Bad if you were a vegetarian. No alcohol served on the 7 hour flight back to Germany. Entertainment system is actually good however on all flights either the remote the touchscreen or the headset (plug) were broken. Service was not good either. Also the Airport in Muscat is loud and dirty. So unfortunately I cannot recommend Oman Airways.","","","Economy","","3.0","3.0","2.0","1.0","3.0","","","2.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","K Hicks","","2006-08-21","Chiang-Rai-Bangkok on 15th August. Had booked on line but did not receive the online confirmation and it took several phone calls to BKK to get it - and then I needed a native Thai speaker to help. Checked in early for flight (only 7 people ahead of us) and given seats next to the engine. After much fuss managed to changed these for ones nearer the front of the aircraft (excessive engine noise sets off my tinnatus). 30 minutes before departure happen to be looking at the display board and noticed the flight was cancelled - no announcement or anything. Told to go back to check in where we had to wait in line for an hour and a half to have the flight number scribbled out on boarding card and replaced with next flight number three hours later and told we would have the same seat numbers. No apology or information as to why the flight was cancelled was offered. We were offered a ""meal voucher"" valued at 87Bh which was insufficient to buy a cup of coffeee in the airport! Eventually the oldest 747 I have ever seen turned up and a huge scrum for boarding occured - we found that our seat numbers did not exist on the 747 and was told to sit anywhere. Cabin crew bags were stowed between the Buisness Class seats in a way which is dangerous and against safety regulations. Cabin Crew gave out incorrect information about the aircraft and flight (I fly 747s so know something about them!). Got to BKK over 4 hours late - just before getting off the aircraft an apology for late arrival was given - but again no reason. Hey ho it was cheap you get what you pay for!","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Lyn Neill","","2006-04-27","BKK to Phuket return on business class - just paid at the airport an extra £10 for the chance. Upstairs on a classic 747-100 ex Japan airlines. Excellent peace and quiet. Had the chance to view the flight deck with all the old dials etc very interesting. We had a delay which started with the radar everyone was disembarked and put on to another ex-UAL 747-200 - a bit shabby with a dull interior but did the job. All in all good cheap ticket you get what you pay for but the chance to fly on an aircraft from the 70's!!","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Bruce McLaughlin","","2006-03-15","OX from HKG-BKK-HKG. We chose OX for the flight times. The planes were both a bit shabby. One appeared to be leased from PIA and was clearly older than me by quite some way. The biggest problem with the OX service was the toilets - it would appear that they clean them in BKK but not in HKG - perhaps the services are too expensive in HKG. So even when we got on to the plane the toilets were horrible. One steward took the student approach of holding his nose opening the door spraying in a load of deodorant and closing the door again. Nice. We have flown OX before but I don't think we would again. Before they were just endearingly rubbish but they really seem to have gone downhill. Part of the problem is the passengers: no-one seemed to have a clue that you're not supposed to stand up during final approach or that it's rude to recline your chair into someone's face as soon as you sit down or that you should fill in your immigration form before you get the immigration counter or that you should queue to get on and off the plane or that you shouldn't commute with people 10 rows behind you by shouting. As far as your fellow passengers are concerned it's the worst airline I've flown on. I do feel quite sorry for the cabin crew: they really have their work cut out. But that's no excuse for not bothering to clean the toilets and that was what would stop me flying on them again.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Valerie Hawkwood","United Kingdom","2014-09-17","Outbound 25/08/14 Flight DY5293. Inbound 03/09/14 Flight DY2431. Another pleasant and hassle free return flight to Gran Canaria. Speedy check in at LGW but unfortunately flight delayed though not due to airline's fault. However lovely outbound flight with lovely helpful professional crew. Return flight equally as good and despite a 15 minute delay taking off still landed 25 mins ahead of the original scheduled time. Norwegian Airlines remains our choice of value for money budget airline with comfortable spacious seating and generous hold and hand luggage allowances.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Richard Maskery","United Kingdom","2014-09-17","Having read mixed reviews on Norwegian I didn't really know what to expect. LGW to BKK via Stockholm. LGW to Stockholm - new B737 leather seats on time departure good leg room and friendly staff. Nice smooth flight drinks and snacks available to buy prices not too bad but no cash taken you will need a credit or debit card to purchase any food snacks drinks headsets etc. Stockholm to Bangkok new 787 dreamliner impressive aircraft leather seats again leg room not too bad I am 6'1 didn't feel cramped. staff on board friendly once again you can purchase meals head sets etc but I noticed on the long haul the prices are in dollars and expensive in my opinion e.g. small beer $7 small bottled water $4 dollars again you need a credit card to purchase anything. All in all it's a low cost airline providing a cheap no frills flight you get what you pay for.","","","Economy","","8.0","4.0","4.0","1.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","S Shameem","United Kingdom","2014-11-12","Birmingham to Islamabad by far the worst airline I have ever travelled on. The food tastes horrible. The seats are too close together and the staff are lazy - they look over worked and tired. PTVs did not work. There where no blankets and cushions.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","A Ali","Canada","2014-11-11","I traveled from YYZ-KHI with PIA last year. My first and last time with PIA. I would rather pay a few extra bucks and fly Emirates or Turkish Airlines. During my flight my seat was broken and I asked the male flight attendant to change my seat. He just gave me a dry response by saying that the flight was full. I was shocked to hear this type of customer service. The least he could have done was to offer to fix the seat. I was sitting on the broken seat for 14 hours. I didn't go to the washroom because 2 of them were leaking and the other was out of order. The IFE system did not work at all and when I asked the flight attendant to fix it he said ok and just disappeared. Overall a very bad experience with PIA and there are a lot more options.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","R Kaplan","United States","2011-02-11","EWR-ORY return Biz seats. Better than expected. Isn't up to BA flat bed filet mignon and Terraces lounges but for $750 one way quite nice. Check-in swift and pleasant. EWR lounge comfy decent drinks and snacks. Seat reclined nicely and plenty of room for our average sized bodies. Plane clean and in good shape. Food better than decent - much better than any US Majors. Nice wines generously given. FAs pleasant and helpful. Amenity pack okay but who cares? Didn't bother with AVOD. Disembarking quick and easy. ORY convenient as we got car and headed south right away. Everything on return flight at least as good maybe somewhat better food and nicer lounge.","","","Economy","","9.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Leslie Gibbons","United States","2011-01-31","Newark to Orly plane was old but relatively clean. My seat was broken and did not recline. The flight was sold out and I was forced to sit perfectly straight for the entire flight and I landed exhausted. They say 100% satisfaction but that is not true. Despite several calls and letters I was offered nothing for my discomfort. I would not fly with them again customer service was terrible the experience poor.","","","Business Class","","1.0","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","B Detrick","United States","2010-12-30","EWR-ORY return. Flight out was very efficient and EWR lounge was uncrowded. Outgoing flight to Paris was served by French staff who were very attentive. This contrasted sharply with the flight back. Orly check in was disorganized testing a new system with passengers as guinea pigs - 45 min line for check in. This was followed by a dark overcrowded lounge with indifferent staff. When I inquired about wifi I was informed it hadn't worked in over a month and there were no expectations for future improvement. Orly lounge staff also failed to inform about a late change in gate assignment resulting in a delay in loading passengers. The American staff on return seemed indifferent and a bit dour. Flight time was good and inclined seats are still at a bargain price but it would be so much better with an upgrade in attitude and simple service onboard and in Orly lounge.","","","Business Class","","6.0","","","","","","","4.0","1"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","L Morales","Philippines","2014-11-20","Manila-Caticlan. Did web check-in and when we got to the airline counter we were informed that the flight was delayed 2 hours. While checking the departures screen I noticed that our original flight number was different from the flight no. in our boarding pass! But the time remained the same! Confusion! When asked for an explanation we realised that not only was our flight delayed we were bumped off for a later flight also delayed therefore the times in our boarding pass were all wrong! No explanation was given only that they tried to contact us which was not true. I had my cell phone with me and I checked my email often. All in all a miserable experience. Makes you want to just stay home.","","","Economy","","4.0","3.0","3.0","2.0","0.0","","","3.0","0"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","John Mower","Philippines","2014-06-02","I have flown several times this year on the Bacolod - Manila route most recently in the last week of May. Delays are dreadful as they seem to be on other PAL Express routes. Some of the delays are due to congestion at Manila Airport but most are not. What makes a frustrating situation worse is the complete inability to keep passengers (and those waiting to collect them) informed. Check the airport information screens and they will likely say the departure time was two hours ago; check the internet and there is no indication of any delay. Absolute rubbish. Once the plane takes off then the seating and service are fine for a budget airline.","","","Economy","","2.0","4.0","3.0","1.0","0.0","","","4.0","0"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","J Metillo","Philippines","2014-01-09","This was my first international flight (MNL-DXB) and it was nothing but disappointment. To start with the flight was delayed 2 hours as there was no aircraft. The check-in process was a mess. When I boarded the aircraft there was no in-flight entertainment system (you could rent an iPad for $15) so all you could do during the entire flight is sleep eat sleep. The cabin crews were not so friendly and don't have the sense of urgency. Aside from the airline being delayed food serving was also delayed and when it was our turn to be served there were no food choices anymore! I would never fly PAL Express again!","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Edinboro","United Kingdom","2012-07-02","Just flown back from Northern Cyprus both flights were very good especially the return flight. The cabin crew were great the plane very modern and comfortable. Inflight drinks and food were better than most other airlines.","","","Economy","","10.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Mary O'Donnell","Ireland","2012-07-01","Dublin - Bodrum - Dublin 9th June. Delayed 1hr but pilot made good time. A fairly new plane nice crew. All in all a pleasant journey going and coming. Just one gripe quite - expensive on board for food and drinks.","","","Economy","","8.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Linda Street","United Kingdom","2011-11-14","Stansted to Ercan stopping for 45 minutes in Dalaman. Airline staff seemed a bit frosty. No smiling at customers. I had read the reviews about the airline before we travelled - they were pretty accurate. After allowing us one drink they didn't seem like they wanted to give anyone another. When tea and coffee came round they had run out of milk. Staff on the return seemed more relaxed and more approachable.","","","Economy","","2.0","","","","","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Sutherland","United Kingdom","2013-12-29","LHR-BKK via Muscat 15th/16th Dec BKK-LHR via Muscat 27th Dec. Outbound flight was tolerable although service has declined to perfunctory. What happened to the meals? Suvarnabhumi deplaning delayed first by 30 mins as pilot appeared to take wrong exit from main runway. Chaotic scenes as people started unloading luggage lockers while still on apron. No control from crew. 27th flights back were appalling. Muscat transfer was 1hr. Qatar can manage at 45mins. Not Oman. Deplaning delayed for 25 minutes as coaches were found. Chaos ensued with huge tail back at security. Being shouted at for being late by airport staff for Oman's inefficiency is not on. Plane for Muscat Heathrow leg was both shockingly filthy and decrepit. Toilets were disgusting tray tables stained and smothered in food debris. Whole plane smelt. This was a real shock to us we've used Oman regularly for over 5 yrs but these flights mean we're looking elsewhere. With the awful food offering dirty planes and being treated like cattle Oman seems to pitching to be the Gulf version of Ryannair.","","","Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Dare","United Kingdom","2013-12-23","LHR-MCT-BKK-MCT-LHR. Have travelled with Oman Air before and yet again it was all first class. The check in very quick and easy and once on board was very well looked after by friendly and competent crew. Plenty of drinks and water given out before lights out. The entertainment system is ok but not up to Emirates standard but all in all a very good economy product.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Joyce Wong","","2006-02-07","It was the third time that we took Orient Thai Airline for our Thailand trip. The flights were not on time - delayed from 2 hours to 8 hours. On the aircraft the carpet was dirty armrest and overhead compartment was broken. And there was no water supply in the toilet. We couldn't imagine an international airline would have had such bad service and arrangement. We tried to complain to the airline HK office. The answer was - we don't have this department. If you want please write to our Thailand office Well we learn a lesson and will never take this Orient Thai Airline anymore!","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Richard Lim","","2005-04-20","Hong Kong to Bangkok; Seats were renovated and new entertainment system; but no PTV because it's a no-frill carrier. Flight departed 30 minutes late and arrive on time. The airline uses Boeing 747-300 on this route which came from KLM and they had reconfigured for Government Charter. The flight was very pleasant and the service was very great. Meals was an excellent standard and drinks were offered 4-5 times in-flight. Before landing crews passed out candies and collect the garbage. They always have a smile.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","James Chu","","2005-03-28","HKG-BKK. When I arrived at check in i was rather surprised they only had 2 counters but there were no waiting at all! HKG-BKK leg was on the old 757 that had a torn nose and engine or at least worn away. The safety video was played but lacked sound and a sharp image it was fuzzy the whole way. The a/c was switched on but it was still unbearably hot in the plane every pax was sweating. A positive thing that about OX was that they supplied drinks nuts and even a hot meal on both flights. One thing that OX MUST be congratulated on is their extremely friendly F/A's they were the best I've ever had on a flight especially the traditional Thai hand signs they done to welcome you onboard and offboard.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Beardsley","United Kingdom","2014-09-17","Great flights! I must admit I had my concerns about travelling with Norwegian after reading some reviews on here but our experience on the 787 Dreamliner was great. We flew London Gatwick to Fort Lauderdale departed on time had pleasant cabin crew great inflight entertainment and the best beef steak I have ever tasted! We decided to upgrade on check-in to Premium Economy and if this option is available I would highly recommend. We paid an extra £180 each to upgrade at last minute and it was worth every penny. The only downside was the delay once we had landed at Fort Lauderdale. Although we landed on time Passport Control and Customs could not handle the sheer volume of passengers/aircraft arriving at the airport at the same time. We were kept waiting a further 2 hours on the aircraft as airport staff would not let us disembark. In total it was 4 hours after landing before we were able to leave Fort Lauderdale airport to begin our holiday. This was the case for every arrival and was not the fault of Norwegian Airlines but it ruined what was otherwise a perfect flight. The return flight back to London Gatwick was again faultless and on time. From landing back to the car took less than hour - what a difference!","","","Premium Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Patel","United Kingdom","2014-09-17","After booking with Norwegian from Gatwick to Fort Lauderdale via Copenhagen I was very pleased about the price we paid but the reviews on this airline were so bad I was actually very worried however what I found from booking my ticket to checking in to flying and arriving at destination an absolute wonderful experience. The Dreamliner was fantastic sensored dimming windows USB ports on screen and mains power point under every seat. There are more on board facilities than other scheduled airlines. Seats were comfortable and we had enough legroom. My husband and son are tall so had aisle seats. We had no food on board as wanted to keep the cost down but that was fine. Overall the experience was great and one if the best things was the multiple device charging points on each seat that's what did it my kids!","","","Economy","","10.0","5.0","4.0","0.0","4.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Hosanara Khan","United Kingdom","2014-10-28","Went to Pakistan on the 8th Sep. Both trips there and back were shocking. Staff looked very tired and confused. They wouldn't even crack a smile let alone make a conversation. Staff not well groomed at all. I'm sorry all this is negative but it cost me £800 for all that. ""PIA great people to fly with"" should change their logo.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","J Williams","Australia","2014-09-22","Travelled from Tokyo to Beijing on the 13th October. It was without doubt the worst flight experience of my life. The flight was delayed for an unknown reason. Then when we boarded I couldn't believe how bad the condition of the fuselage was. It looked like it was being held together with Sellotape. The arm rests still had ashtrays which indicated the age of the plane. These were stuffed with gum and rubbish by the way. The air vent was pumping out petrol smelling air. I feared it was about to burst into flames. The cabin crew were the rudest most obnoxious people I've ever encountered whilst travelling. When they served the meal the attendant just thrust a tray in our direction and said ""this is mutton"" almost expecting us to decline it. The scowl he offered seemed to suggest he was hoping we'd choke on it. The TV's didn't work the toilets looked like they hadn't been cleaned in years and when leaving the plane all they could muster was an icy stare - no smile or thank you. One of them didn't even bother to get up out of his seat instead he just slouched staring out of the window.","","","Economy","","","2.0","1.0","3.0","1.0","","","2.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","D Chand","United States","2010-12-03","If you're expecting an industry standard Business Class experience you're going to be disappointed. If you're looking for a cheap way to get from A to B with above Y class comfort this could be the airline for you. Facilities at EWR are very basic and have a very budget airline feel. It's cramped shared with Jet Airways and is surprisingly before security which with checkin time two hours prior makes it useless to have. I travelled Biz Bed EWR- ORY. The plane is old dirty in places and not at all what I was expecting from a BA brand airline. It's a hodge podge of branding. There are parts BA parts OpenSkies and parts L'Avion. Overhead storage is minimal as vast amounts is taken up by aircraft equipment. Seats which do go to a lie flat position are old stained and very narrow. I'm 5'11 and found it a challenge to get comfortable. The food is fine but I never have high expectations on a plane. Wines were of a good calibre. Flight attendants seem to work hard and service can be slow. It took over two hours before I was able to sleep which is why I paid extra for the bed. Once they've finished they're not seen again. Mix of French and American attendants though I only had the French crew in my area so can't say what the service was like in the rest of the aircraft. There is no amenity kit - socks and shades on the seat but they're not wrapped in plastic and the toothbrushes etc are handed out from a worn wicker basket. No privacy curtain meant heavy traffic from Biz Seat passengers who come up frequently to use the toilets thereby disturbing biz bed. Orly is a very old worn airport which is marginally easier to get into Paris from though all things being equal I'd rather fly into CDG with a legacy carrier who have got their act together. Nice try OpenSkies but not anywhere near the finesses of other airlines. This really is a budget low cost premium economy airline.","","","Business Class","","3.0","","","","","","","1.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","H Yurman","United States","2010-10-19","The flights themselves were reasonable value especially for late booking but don't believe their promise that ""in case of train or flight service disruption OpenSkies guarantees to book you on the next flight or train available. And offer you a hotel stay if necessary."" When my TGV from Lyon had engine trouble and arrived too late for the flight to IAD OpenSkies staff at ORY rudely repudiated these ""guarantees"". I was refused a seat on the only other flight to EWR because I was a ""no show"" although the train had been arranged by the airline itself my ""one and only"" contact. I was told that if I wanted to buy another ticket I'd have to do so by phone since ""we are not OpenSkies we are acting for OpenSkies."" I finally got through to a supervisor in Paris and was ""permitted"" to board the Newark flight but the only guarantee I got was that OpenSkies would take no responsibility for getting me back to Washington.","","","Business Class","","3.0","","","","","","","1.0","0"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","S McSorley","United Kingdom","2013-12-25","MNL - Bacolod. - MNL. Outbound trip OK. No real issues apart from PAL Express web site stating all PAL Express flights leave from NAIA terminal 3 when in fact this one leaves from Terminal 2. Plane OK and cabin service pretty much what you would expect from a low cost airline. Return journey absolutely dreadful. Arrived Bacolod in plenty of time and checked in. No mention at check in of any delays. Passed through to airside where indicators showed the 19.15 flight now scheduled at 20.25 No explanation offered and no staff visible to ask. Around 20.00 finally an announcement that the aircraft would arrive at 20.30 and depart at 21.00. No apology or explanation offered. Eventually boarded after 21.00 and took off around 22.00. Attempted to ask gate staff why the delay and received the meaningless response 'false alarm at Manila'. After 3 hours in an airport with no food outlets cabin service amounted to a dry biscuit and some water. On arrival at Manila all the usual arrival announcements were made and only as an afterthought was an apology made for the late arrival but again no explanation given. We then parked at a remote stand. Not an issue except that no steps could be found for about 20 minutes. De planing then seemed to take an age. The reason for this became apparent as we reached the top of the stairs. A flight with about 120 people on board was being serviced by a single bus with capacity for around 30 at a time. Result nearly an hour from landing to reach the terminal. All in all as a 'national carrier' PAL bring shame on their nation.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","3.0","0"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","A Paul","United Arab Emirates","2013-12-20","The Manila - Dubai flight was unceremoniously switched to Manila - Abu Dhabi at the point of passenger Check-in on December 19th 2013. You have to swallow their attitude of: ""We're sorry our flight to Dubai is not operational today we will be re-routing you to Abu Dhabi"" and get you to Dubai in a Shuttle Bus. Drop off point not known. Sorry"".","","","Economy","","","0.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Watson","United Kingdom","2011-10-03","My husband and I flew to Dalaman and on to Ercan Nicosia return. We were onboard for over 6 hrs with only one small meal and an even smaller drink provided. While we can understand a mean meal what we cannot understand is the meanness of the beverage provided. There were no offers of any kind of drink even at a charge. Cabin staff appeared to be more concerned with their own comfort and gossip rather then attending to the passengers' needs.","","","Economy","","","","","","","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","L Matthews","United Kingdom","2011-09-07","Travelled from Dalaman. The Cabin was clean and staff polite but the air con was never turned on fully so we all roasted even after many requests from not only us but other passengers. We purchased a can of coke and was charged £3.60 this is mad. All items of food or drink were priced at this level. We complained onboard if they could sort out Air Con and prices for refreshments we might consider using them again.","","","Economy","","2.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Walker","United Kingdom","2011-09-05","My friend and I travelled back from Dalaman and found poor customer service delivery. Staff were unsmiling and off-hand initially we put this down to the language barrier and cultural differences. I had fallen asleep on this evening/night flight and as sitting on the outer seats ensured I positioned myself away from the passageway so as not to be bumped by other passengers. I was woken up by one the stewardesses pushing her serving trolley and knocking into my shoulder. On her way back she did it again. However as I was awake this time I asked pointed it out that I had been barged into the stewardess just looked blankly at me in an intimidating manner. Then smiling sarcastically apologised. Later when asking to purchase milk for my 4 year old daughter I was told that they had no milk no apology no smile and no offer of an alternative. Overall the staff serving the back of the plane were surly and rude.","","","Economy","","2.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","J Clifford","Australia","2013-12-23","Flew KL to Muscat on 15th November and loved every minute of it. Their A320 Business Class is better than most other airlines First Class. Crew food and wine and seat without comparison in a total of 12 flights we undertook. We then flew Muscat to Milan and flight equally fabulous. Muscat Lounge perfect with plenty of food and wine offerings and friendliness of staff. Love their business class seating and we were lucky enough to get the single window seating (10A11A & 12A). Absolutely no complaints at all and would recommend Oman Air as an ideal airline for Australia to Europe. Ex Melbourne via Malaysia Airlines which once again could find no fault with. Addressed by name and although only a snack served for an early morning departure was enough for that time and offered numerous other options during flight. A great combination for us.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","T Mahr","Germany","2013-12-23","MUC-MCT-CMB in Economy. Booked ahead and they were not the cheapest so I was expecting an overall pleasant experience based on most reviews here. What we got were new comfortable aircraft with a great pitch but that was about it. Connecting in Muscat is in hordes at a way outdated airport. Service on both flights was ok to downright rude crews who did the minimum only. MUC to MCT disorganised and it took them 2.5 hours for the meal service on a not even 6 hour flight. On to CMB just given a meal with no drink choice at all for the whole cabin except water within 45 minutes and with quite some attitude. I will not use this airline again!","","","Economy","","3.0","4.0","1.0","3.0","4.0","","","2.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Richard Lim","","2005-02-18","Flew OX on Chiang-Rai-Bangkok with them on B757-200. Old aircraft but spotlessly clean. Departed on time and arrive 3 minutes earlier than schedule. The fare was cheaper than Thai Airways. Cabin crew very nice and very friendly. They're drinks and peanuts service as well. Very pleasant experience with them.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","F Chan","","2005-02-16","Chiangmai-Bangkok. My first reaction is “never again”. The experience was stressful like taking a public bus in downtown Bangkok. The plane was a worn-out B747-200. More than 500 passengers packed in. Chiangmai airport is clearly unable to cope with this. Departure area was a madhouse. Departure delayed 45 minutes precisely because of the “cattle-herding”. Taxiway buses had to make many rounds to pack the crowds into the aircraft. We were squeezed into the buses to the point of bursting. Pity the old ladies standing up who had to cling on to dear life. Aircraft was very old with torn seat pockets. Interior looked like an air-con public bus in Bangkok. Audio system not working. Safety procedures shown on video but with no sound. However there are two things I appreciate about this airline. First is that unlike other budget airlines Orient Thai provides just one fare regardless of the day and time of travel – no hidden charges no surcharges no extra charges no tricks! Second the staff behaved quite professionally. But I will not do it again although the fare is considerably lower than THAI. Just not worth the stress!","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Gareth Duhig","","2005-01-01","12/04 on their new onetwo-go 'no-frills' service Phuket - Chiang mai via BKK. Being a budget airline you have to book each sector separately. They are having some issues with their website which makes it difficult to book unless you read Thai (the English option reverts to Thai every time you change a paramater then trying to change it to English takes you back to the start & back in a circle many times) Booking online you should receive an email ticket 24hrs after you book. This didn't happen for me & resulted in a very frustrating 40 mins telephone call being passed from person to person at the call centre - when all Ii wanted was the booking code to enable be to check in i spent the whole time explaining that I didnt want to book a flight etc so I had to get a Thai person to get the info I wanted. From Phuket to BKK we fly on a 747 which was old but comfortable no service was offered on the 60 min flight which was fine. Bags came through quick so we could check in for the next sector to Chang Mai. 757 used on this flight & again given emergency exit rows so very comfortable. I slept most of the flight but they served complimentary drinks & peanuts to those who wanted them. The two flights on time no problems comfortable & very good value just let down by the call centre.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Thomas Kvael","Norway","2014-09-17","I fly with Norwegian 10/20 times per year. In total I have used Norwegian over 100 times. Normally I fly between Oslo/Bodø - Las Palmas or between Oslo - Bodø. Very friendly staff free wifi good seats with room for your legs brand new planes and easy booking process. Recommended.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Loring","Australia","2014-09-14","Thought I should offer my review of Norwegian's flight from Bangkok to Stockholm. I found this flight exceptionally good. Check-in went very smoothly the flight left on time and staff were friendly and courteous. The free entertainment is a real bonus a good selection of movies etc. as well as games music and flight details and map all available in your back of seat screen. Snack orders can be made and paid via this screen as well as calling cabin crew. New dimming of window was efficient and novel!!! I had pre-purchased a meal which was served a couple of hours into the flight it was hot and tasty and I received an additional snack size meal just before landing. Excellent. The flight arrived on time and luggage available shortly after landing. Thoroughly recommended as excellent value on the price paid.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","N Fatima","United Kingdom","2014-09-05","I travelled with my husband and 3 children from Birmingham airport on 7th August 2014 and returned 28th August 2014 on PIA. The hygiene of the plane was disgusting. The attitude of the air hostesses was unacceptable. There were no cushions or blankets. The PTVs did not work for us. There was no baby changing facilities. The food was disgusting. I would never recommend anyone to fly via PIA. Very poor service for the money we paid.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Haroon Nishat","Pakistan","2014-09-01","Flew Business Class LHE-KHI-JED and returned MED-KHI-LHE. Going to Jeddah was B777-300 all the way and returned MED-KHI Airbus and KHI-LHE B777. We were family of 8 including my 1 year old grand daughter. Check in staff at Pakistan were courteous and took less than 10 minutes to check in all 8 of us. Used Business lounges at Lahore and Karachi Airport which were ok with selection of Hot / Cold drinks and light snack. Boarding chaotic but onboard greeted and showed seats. 777 seats were comfortable and bed like. However Airbus out of Medina was terrible with very little recline and could not sleep on this overnight flight. Staff specially female were friendly and courteous and 3 course meal served out of trolleys was good. PIA does not have business class check in at Medina and no lounge facility that was bad. One thing I noticed that business class cabin on all routes were filled by PIA staff either on duties or off which should not be there. My return connection from Karachi to Lahore was cancelled and re booked after 12 hours flight. However our entire family was accommodated to the 5 star Hotel in Karachi with pick up / drop and breakfast - lunch at the hotel. Overall average satisfactory experience and they need to improve a lot and long way.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","D Markovic","Sweden","2014-08-26","Flew from KHI-LHE-MAN-JFK-LHE-KHI. Not a bad airline except the IFE did not work at all. Staff were polite as always food was excellent. Seat was okay but not top quality standard (e.g. Emirates Qatar Airways). JFK-LHE was delayed 2 hours but satisfactory otherwise. I would recommend this airline.","","","Economy","","6.0","3.0","4.0","4.0","1.0","","","3.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","S Caron","United States","2010-09-22","I have flown Open Skies from Newark EWR to Paris Orly 3 times. The first year British Airways took over for L'Avion was not so great but they have improved. You can't beat the price for a business class ticket - $1500 round trip is a bargain. First class lounges in both Orly and Newark. Diplomat first class custom lines at the airport. Excellent Billecart Salmon champagne and great food and wines on the last 2 flights. The French plane still has that awful hand held entertainment system but we got the British plane 757 going back to the US which has a metal arm to the hold the screen. Only 90 passengers on the plane big roomy seats and very nice bilingual flight attendants. The Biz Beds are also nice however since I don't sleep on the plane it's not worth the extra money for me.","","","Business Class","","10.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","J Katz","United States","2010-08-30","Roundtrip Newark to Paris Orly in the BizSeat category. The service product and food were all excellent. The flight attendants were friendly young and gave excellent service. The food & drinks were great and plenty of each. The seats were comfortable great legroom (exit row seat on the way to Paris) - could've been a bit wider in the seat though. The entertainment system was good. A bunch of new movies TV shows games & music (all which could be a bit more updated). The flights were on time and took no time to claim my checked luggage. I wish they still flew to Amsterdam as that was my final destination.","","","Business Class","","9.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Pat Santiago","France","2010-08-17","IAD-ORY in biz seat. 2 hours delay due to engine problem at ORLY but crew and ground staff managed to change aircraft. Compared to biz bed offer you don't get a lie flat seat and food not as sophisticated. But what you get is the premium feel nice wide and 140 degree leather seats which are fine even for night flight smooth boarding and of course the nice atmosphere of a small cabin. Service was good. My IFE screen had to be changed and plug was not functioning. Equipment in these old B757 do show their age. Orly is a relatively small airport and with the limited number of passengers I was out 15 minutes only after disembarking. Another feature of openskies is the possibility to book the return flight the other class but overall I found the seat cabin to be more competitive. Bizz seat is not a premium economy product but business light.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","J Costi","France","2010-07-19","Biz seat is fine for the price service is good staff very attentive. The only bad point is the poor quality of the IFE but with an IPOD and a good book you don't care! From Paris it was good catering. Biz bed is great for a night flight a duvet pillow and you can ask when you want to dine. Good flight on time.","","","Business Class","","8.0","","","","","","","4.0","1"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","M Binas","Saudi Arabia","2013-02-20","MNL-LEG-MNL this February 2013. LGP-MNL leg delayed for 1 hr for safety reason due to bad weather at origin. First leg was on Airphil while the second was with PAL. Both offered snacks on board. Planes new and FAs friendly and granted my nephew's request to be seated near the window. Very good value for money.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"pal-express","/airline-reviews/pal-express","PAL Express customer review","A Mariner","","2009-05-31","If you experience any problems submitting comments on the above link please use our general Feedback Page","","","","","3.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","G Mall","United Kingdom","2011-08-20","Flew back from Northern Cyprus. Overall the flight was very good apart from a very bumpy landing. Generally the flight was good with friendly staff average free food and soft drinks.","","","Economy","","6.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Paterson","United Kingdom","2011-07-18","I have used Onur Airline on a few trips to Turkey. The plane was fairly new and the boarding was great the staff were very good friendly and helpful we were delayed for 1hr but the pilot made up the time. The passengers gave the pilot a very loud applause on both journeys but I think this is typical of us Scots. Just to inform you Onur Airline still hands out free pillows and blankets not like other airline companies where they want you to purchase them. I will certainly be using the airline again.","","","Economy","","10.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Steve Kirk","United Kingdom","2011-07-17","Manchester-Ercan via Bodrum. Outbound flight was on time aircraft was fit for purpose. A meal was served and soft drinks were free again ok. Asking for wine was a prolonged process. crew were changed at Bodrum and no service was offered. The return flight was on time but after a night stay at Ercan I expected a clean plane which was not the case. As the outbound flight ran out of milk this flight had no bread rolls yet clearly meant to. The cabin crew suggested the jam was for the chocolate cake! Surly crew no please or thank you. Very disappointed but no choice of other carrier.","","","Economy","","3.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Heron","Saudi Arabia","2013-12-09","Riyadh to Muscat return. Service to Muscat ok. FA's ok meal acceptable IFE ok just listened to music as the only TV program was showing a Muslim program. I could accept that if I was using Saudi Airlines but not Oman air. Return from Muscat horrendous. FA's ok again IFE was another Muslim show there wasn't any music as an alternative. The main meal was ok but the salad wasn't cold and tasted odd. I had one mouthful and no more. I won't be using Oman Air again.","","","Economy","","2.0","3.0","4.0","1.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","J Sayan","Sri Lanka","2013-11-21","CMB-MCT 23 Sep 2013. MCT-CDG 23 Sep 2013. CMB-MCT - Terrible service rude cabin crew very poor service. In contrast the service on MCT-CDG flight was excellent. Very friendly cabin crew.","","","Economy","","3.0","3.0","1.0","3.0","1.0","","","3.0","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","N Damrongphatr","","2004-05-01","An impressive improvement of Orient Thai. I found their service to be much better on my last BKK-CNX and v.v. journey. Polite and Professional crew clean and comfortable (for short flight) 757 aircraft. Looking forward to be on board their new 747-300 have heard that they are the first no frill airlines to fly 747 on the no frill flight.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Richard Jupe","","2004-04-12","I have just got home after flying with Orient Thai from Phuket. I have now flown four return journeys from Hong Kong to Phuket with Orient Thai and I have just encountered my first (and hopefully last) problem with the flight. Upon boarding the plane in Phuket where the temperatures are at their seasonal high we found out that the Air Conditioning was not working. As I was one of the last on board it was not too much of a problem for me but a family sat close to me who had a baby about four months old were frantically fanning him with their Airplane Safety Cards (I knew those things would come in handy one day!!) The cabin crew frequently went up and down the aisles dispensing water to those who wanted it and offering apologies to everyone. We were told that the CPU was to blame and this seemed to placate most passengers. Once we were airborne the A/C came on and everyone cooled down. The food was palatable considering this is a budget airline and the crew were polite and helpful throughout the flight. Orient Thai help me fly direct to Phuket and back instead of having to go via Bangkok on my return journey and the ticket is the cheapest one available. I will be flying Orient Thai again although I wish the peanuts weren't as hard as bullets!","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Sean Lam","","2004-02-21","After hearing hundreds of different terrible accounts of Orient Thai now I am actually flying with them between Hong Kong and Phuket. Nevertheless not to discredit other posters' credibility I find the airline on the contrary a real pleasant delight. The fact that the aircraft and its interior looks aged doesn't bother me at all as I had been feeling safe and reasonably comfortable throughout the journey. The catering was bad but well the airline at least gave you a hot meal onboard; could you name any other LCC which does the same? Drink services were run on a frequent basis on this 3-hour flight and a complimentary candy was served to passengers with a surprise before descend. Yet the best part about my first OX experience was the smiling and friendly air crew and their nice touch of professionalism human warmth. No question asked OX will definitely come top of my preference list.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Bridget Bardenstein","","2004-02-06","Phuket to Taipei - January 29th 2004. Never again I am traveling with Orient Thai Airlines!! The boarding started one hour late. We were not told why. But that is okay things happen plus it is chartered plane anyway. The plane was not air conditioned. It was too hot! People were taking off their clothes my 1.5 year old baby was exhausted of heat and fell a sleep without eating or drinking. As for me I had an asthma attack. There were many more children and elderly people on this plain. Unfortunately I do not speak Chinese to share their complains with you. Thank God no one had a heart attack! We were in this heat for almost 2 hours. Pilot has made 2 announcements within this time. Both times he said that there was a starter problem and that it will be fixed soon and we will take off in few minutes. There was no response to people's request to turn on air conditioner or to let people out of the plain. Water was not offered. However the crew was polite and gave water to people upon request. Finally the door was opened and people were ""flying"" out of the plain. All of the sudden everyone stopped. You ask why? The Orient Thai representative decided to not let people out of the plain until the bus came to take them back to the terminal. Of course people started yelling and just pushed him away. Total mess!! No one cared about us! We were treated worse than animals. You can't imagine the heat we were in! As we were leaving the plane flight attendants were apologizing for the trouble and were very nice once again. 4 hours later we were on the different plane headed for Taipei. It was almost over!","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Mondin","United States","2014-09-14","After reading all of the bad reviews we were a bit nervous with the tickets we purchased to travel from Ft Lauderdale to Oslo. We watched this site carefully so I wanted to share our experience. We did not pay for any ""extras"" - advanced seat assignment meals or bags. We traveled only with a carry on it was weighed in FLL when checking in. I think we were a little overweight but they did not charge us. Outbound flight was delayed around 3 hours due to the inbound aircraft being diverted because of a passenger onboard suffering a heart attack. We were told this upon check in and were not upset as we would want the flight diverted if it was our loved one. The Dreamliner was great - no complaints. Note: if you do not pay for their meal you are unable to buy a drink/snack until after the paid meal service is complete. For the return flight from Oslo it was an odd boarding process. They scanned your boarding pass at the gate and you entered a room crowded with other passengers on the flight and waited. When the plane was ready they opened the door and everyone just filed in - no boarding by row zone etc which caused people to all rush the door at once. It was odd. We had the Dreamliner on the way back as well again no complaints.","","","Economy","","8.0","5.0","4.0","0.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Singh","Netherlands","2014-09-14","I flew from Amsterdam to Copenhagen and back. Both flights were comfortable. Friendly crew members. Enough leg space. Clean aircraft.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","F Hussain","United Kingdom","2014-08-14","24th July return flight ISB-MAN flight was delayed 4 hours because there was no available aircraft so we had to wait for one to come. Instead of landing around 7.30om it landed at 11.30pm and the luggage took its time coming out. For the delay they did give us some food. Aircraft B777-300ER the food was the same on the 1st flight - very poor customer service was okay not brilliant inflight entertainment was just as poor as the remote would not go back into place. This is definitely the last time I will fly with PIA.","","","Economy","","5.0","3.0","3.0","1.0","1.0","","","3.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Masoom","United Kingdom","2014-08-08","Travelling to Islamabad from Birmingham. Already having a negative mindset about PIA due to the cancellation of my flight 2 times without being formed. Departure was early due to the flight not being that busy. The aircraft was AP-BHX a Boeing 777-200 my inflight entertainment had a stiff button on the remote and would not really work probably I used the next seat but that screen also stopped working halfway through the flight and it was quite limited with the movies not being clear and the interactive map would not update by itself. Dinner was average and breakfast was very bad with cold naan bread and mince meat. The service was very bad and the air hostesses were rude. Flight landed early at Islamabad and baggage was loaded on the conveyor belts after 40 minutes. After this trip I would not recommend PIA. Will write review for my return flight.","","","Economy","","6.0","3.0","2.0","2.0","3.0","","","3.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","M Khalid","United States","2010-07-17","ORY-EWR first time using Open Skies. I didn't know about the airlines until I was told by my travel agent that it offers value for money. Was told that it was all business class but when I boarded it was obvious that my seat and the amenity kit given were inferior from those at the front of the aircraft. The food and service were OK and although the airline is operated by BA I think BA's business class service is better and the FAs are more attentive. But of course I suppose you have to pay premium for that.","","","Economy","","7.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","Alan Duffy","United States","2010-07-01","IAD-ORY return in BizSeat. I disagree with comments about the BizSeat being Premium Economy rather than Business Class. BizSeat is equivalent to the business class seats that airlines used to use on transatlantic seats prior to the introduction of flat beds in the last few years. The seat is very comfortable and uses old manual controls reclines to a 140 degree angle. The best thing about the layout of the 757 currently used on the Dulles route is that there are just 40 seats in the BizSeat cabin and 24 in the BizBed cabin meaning 64 passengers. BA Lounge at Dulles is great while the Salon Icare lounge at Orly is nothing to write home about. Service on the flight to ORY was poor especially considering that there were only 25 passengers on board and 5 flight attendants. Service on the return from ORY with a full plane was much better. The one downfall certainly in the BizSeat cabin is the food and beverage service. While there are some great wines available liquor selection is very limited. The main meals are nouvelle cuisine so while tasty are not very filling. I was shocked that OpenSkies don't provide a menu card to preview meal options. The breakfast on the outbound and snack on the return flight were below the standard I've seen in any transatlantic economy cabin. Passing through the BizBed cabin it looks like a very poor product compared with parent company BA's Club World and not worth the money. I'd strongly recommend OpenSkies BizSeat for anybody looking for a very affordable halfway point between Premium Economy and a lie-flat bed but the small number of people on board makes the biggest difference.","","","Economy","","8.0","","","","","","","4.0","1"
"openskies","/airline-reviews/openskies","Openskies customer review","T Hanrahan","United States","2010-06-17","IAD-ORY return in business (premium economy?) seats. The seats are comfortable enough but not at the level of major carriers. Manual controls don't always work very well but the seat pitch is very decent. Fold-out trays show the effects of age - none were flat all sagged in the middle. Food service - no menu paper tablecloth but wine was quite good. Service is professional but not terribly attentive. Meal on return from Paris was pretty awful though. On the plus side the price is great (got a 2-for-1 deal on this trip) - Orly Airport is old but convenient.","","","Economy","","7.0","","","","","","","4.0","1"
"passaredo-linhas-aereas","/airline-reviews/passaredo-linhas-aereas","Passaredo customer review","Rodrigo Mota","Brazil","2010-04-29","Ribeirão Preto to Curitiba regional airline on a regional flight. very nice experience with this type of flight the aircraft and ERJ-145 (50 seats) was clean but could be better. with a small delay (10 minutes) nice board service for an hour flight. There´s only one flight attendant there and could have one more because the flight was completely full. I´m very happy with this new way of flight here in Brazil you can go to many cities without go via São Paulo-Guarulhos you just have to choose regional flights and go via Campinas or Ribeirão Preto MUCH BETTER good airports clean no delays (long delays). I recommend Passaredo for other passengers. Just one thing if you choose the left seat there´s an individual window for you - only one seat not 2 or 3 seats like other jets.","","","Economy","","8.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","H Ournect","Turkey","2011-07-11","Bordrum-Glasgow (OHY3616) crew were nice very helpful gave sweets to children. They were much nicer than some of the crew I've flown with before for being a budget airline. I think they are superb no delays and arrived 40 mins prior to expected time.","","","Economy","","10.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","H Wells","United Kingdom","2011-06-26","Stansted-Ercan via Dalaman Airbus A321. Flight was early on the way out on time on the way back. Cabin was basic and in reasonable repair. Leg room a little cramped (am 6ft did not pay for extra leg space). Free meal and (non-alcoholic) drink on Stansted-Dalaman leg. Crew service was fine if a little slow and slightly surly. Some interesting flying from the pilot! Overall experience was OK but would pay more to fly with a different airline in future.","","","Economy","","5.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","E Keogh","Ireland","2011-06-13","Dublin to Izmir return under charter (Thomas Cook). Staff were friendly and professional. Food and drink were available at Ryanair like prices. Only problem was plane was delayed by 3 hours on the return flight.","","","Economy","","8.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Burkhalter Johann","Switzerland","2013-10-22","Zurich - Muscat - Zurich: A330. Superb Oman Air staff on ground. Fast and friendly check-in. Best business class cabin ever experienced. Long flat and broad flat beds. Excellent food with a big range of choice. Lovely wines. Crew ok on both flights. Not quite up to the rest of the product. A pity really. Airport Muscat: Priority bus transfer to terminal. Very friendly security staff. Lounge Oman Air Muscat: Fantastic. Cosy. Great range of food always topped up. Friendly staff. Muscat - Mumbai - Muscat: 737-800 Broad seats not like on European short haul. Good recline. Top notch cabin crew on both flights! Tasty food. Arrival in Mumbai a catastrophe. Business class immigration lane as chaotic as rest. Unfortunately no Oman Air staff to assist. On departure different story: accompanied by Oman Air staff from check-in to lounge and then to plane. That is impressive!","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Omar Mohamed","United Arab Emirates","2013-10-16","CAI-MCT-DXB. First sector on a 737-800 leased from a Czech company. Seats were fine for the 3.5 hr flight. Crew did their job nothing more. Catering very average but not a major concern. Transit security in MCT took maybe 15 minutes-so tight connections are doable even during peak times. Not much to see at MCT although one of the pluses of MCT (and BAH DOH) is that they're relatively small and you don't have to walk much unlike DXB. MCT-DXB sector was on an E-70 with PTVS. Nice interior and comfortable seats. Both flights were very punctual in fact my flight arrived into DXB twenty minutes ahead of schedule. For a very competitive price I would not mind booking WY again even if it involves backtracking (overall adds just an hour over flying QR or GF). I do feel however that the airline focuses more on the flagship routes to Heathrow KL Indian Ocean etc. when it comes to delivering a 'premium' experience. This is where the airline fails in comparison to all the other competitors. I do like however the fact that I got a very cheap ticket that got me from A to B.","","","Economy","","7.0","4.0","3.0","2.0","1.0","","","4.0","1"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Natalie Chan","","2004-02-04","On my return trip from Bangkok to Hong Kong on the 25th January on OX208 flight. I received the nicest welcome and treatment from the crew. I remembered when I asked one of the crew to give me the health declaration forms at that time he was busy serving meals so according to my experiences in other airlines they usually forgot your request. But this time after a while he came back to me and asked:' Have you got the forms?' I said: ‘no' and he said: ‘no not yet'. In one minute his voice was next to me and said how many do you need? This kind of service makes me feel good. And during mealtime I want noodles but the case was only rice was left I have no choice and I don't like eating rice I was not so satisfied at first but after his apologize I didn't feel bad. So from these two incidents through the same man I get a very good impression of Orient Thai.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Lester Martin","","2004-01-09","BKK / CNX / BKK on L1011 Tristar services in Business class (THB 2105 each way) because Economy was full. The aircraft although old were smooth and comfortable. Only peanuts and fruit juice served but the flights were on time and I would fly in the nostalgic old Tristars again provided they are kept well maintained.","","","","","","","","","","","","","0"
"orient-thai","/airline-reviews/orient-thai","Orient Thai Airlines customer review","Marc Coleman","","2003-12-19","Bangkok to Chiang Mai. 1104 baht one way pre-bookable (27 US$ ) Four flights each way every day using 757-200 aircraft ( ex XU-123 registration number ) Firstly I had my doubts after reading the other comments however I was very pleasantly surprised. I flew BKK-CNX on the OX126 on the 17th December we pushed back two minutes late and arrived on time. The aircraft although old was clean - peanuts and soft drink served by young enthusiastic staff flight about 85% full. Information given out by very young looking English captain was good and informative no complaints whatsoever. The return on the 19th was just as good push back 17 minutes late it appears that one aircraft is used on this route only so may have knock on delays plane 100% full. I created a problem by being booked on a later flight that day but check in staff just amended and issued a boarding pass. CNX to BKK in 56 mins. I would recommend anyone to travel with them the price although a promotion was under half that of Thai/Bangkok Airways new routes open next year in Thailand. On arrival at BKK I saw a second 757-200 ready to go and a 747-200 I think 7 windows upper deck parked at the airport.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Maureen Evans","United States","2014-09-14","I was very apprehensive after booking my flight with Norwegian. I was told to read reviews which were not good. I left LAX airport heading for Gatwick London. The flight was on time the cabin staff friendly food was great. I got to speak with the pilots prior to boarding. Boarding was fast. Very enjoyable flight. My flight out was on Sunday August 17th arriving on 18th. My flight back was from Gatwick to LAX on September 7th. Flight was again on time little slow taking off due to run way being busy. This time the cabin was dirty huge dirty spot next to my seat and trash in the pocket. They ran out of options for the 1 st meal served however the food served was good. Not my choice but not too bad at all. The breakfast served was not good. I am very allergic to onions and was served a cheese/onion sandwich. I let the young man know of my serious allergy and he kindly stated he would find me a replacement which he did! However he did not check the replacement and that too had onion in the coleslaw. The coleslaw was inside the sandwich. I was not able to eat it so I was quite hungry when I got off the plane. All in all I would say Norwegian had it right. I am happy I flew with them and would do so again.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Beck","United Kingdom","2014-09-14","Having read the extremely mixed reviews about the Norwegian long haul flights and the turbulent history of the Dreamliner I was more than a little nervous about the flight from Gatwick to New York on 9/9/14. However the entire experience from check in to arrival in JFK was fantastic! There was no queue to check in security at the airport was rapid and smooth the Dreamliner was there and it was wonderful! Flight departed on time and arrived an hour ahead of schedule in JFK (however due to congestion we had to wait on the runway for an hour on arriving so no difference in the end). We were in economy and the seats had plenty of leg room and really good inflight entertainment as well as the ability to use your card to pay for things at your seat which was fun. If you pay for food in advance you get 2 meals (one hot one cold) as well as tea and cold drinks. If you don't pay in advance you get nothing (you can pay for cold snacks separately if you wish) so bring your own food and drink. The flight cost £300 one way (Virgin is £999) so you really cannot get better value.","","","Economy","","10.0","4.0","3.0","0.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Noorain Chaudhry","United States","2014-07-29","On our way from London to Lahore our flight was diverted to Karachi and we had to wait an hour sitting on the tarmac for the flight to Karachi. The plane itself had very poor entertainment almost everything was broken the air conditioning did not work and it was very stuffy and humid. When we flew to Pakistan on PIA they allowed each of us to have one backpack and a carry-on so when we returned from Pakistan staff refused to let my siblings and I board the plane with two items and told us to get rid of them. My siblings and I were about to miss our flight. We went through so much panic and anxiety and staff were no help at all. Some staff suggested that we pay them to take the carry ons onboard the flight. We had to call our family to come back to the airport and take our carry- ons almost missed our flight only to run into other passengers who had told us they were allowed to take both a backpack and a carry-on with them. They really need to change their methods of operation.","","","Economy","","","1.0","2.0","3.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","F Hussain","United Kingdom","2014-07-17","Flight from MAN-ISB on 13th June. Plane arrived 30 mins ahead of schedule. Aircraft was a Boeing 777-200ER. Interior was appalling dirty ripped seats removable seat cushions in-flight entertainment was not working may have been a leased aircraft so they could cut costs. Exterior of the aircraft was also dirty there was noticeable maintenance work carried out on the wing of the aircraft not comforting as the aircraft was fairly new. In-flight service was not what I expected very budget and cold food was served for dinner and for breakfast a piece of bread and butter no hot beverages beside tea even that was cold everything was rushed and was not in routine. Cabin crew attitudes towards passengers was not great at one point a male cabin crew member fought with one of the passengers to close the shutter of his window they need more training. PIA has gone downhill they used to be so much better. Will review again when I return on 24th July.","","","Economy","","5.0","2.0","2.0","1.0","1.0","","","4.0","0"
"openskies","/airline-reviews/openskies","Openskies customer review","P Santiago","France","2010-06-10","ORY-IAD. First time on OpenSkies. Good value business class with flat bed and business experience (food amenities lounge etc) but in a small aircraft. This means cabin with more privacy and rapid boarding / luggage delivery. Since OpenSkiesis British Airways subsidiary you can rely on British Airways ground facilities and shared frequent flyer programme. The B757 plane is retrofitted with former BA business seats - somewhat old but acceptable entertainment system. More privacy than Air France. Food was good on this flight and by far better than British Airways. Crew ok and more interaction in such cabin. Operating from Orly also an advantage - connecting from other countries is pretty smooth with orly connected to RER through main Paris railway stations.","","","Business Class","","8.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","D Yang","United States","2011-06-04","Istanbul to Izmir in late May. Cabin crew friendly and professional. Drinks were free but not food. Return flight was delayed due to late arrival of plane. Overall good experience with hour-long flights.","","","Economy","","7.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","V Parsons","United Kingdom","2011-05-24","Stansted to Ercan via Dalaman. Outbound flight ok apart from paying £50 for extra legroom seats only to find when we boarded we were in standard seats - trying to make surly staff understand not the easiest of tasks! Return flight 5 hour delay due to technical problems and again problems with seat allocation.","","","Economy","","1.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","David Graubard","United States","2013-10-09","WY 203 - Muscat to Mumbai on 6 October. 737-800 plane - must be one of the older in the fleet. Boarding by bus as standard at MCT until the new airport opens. Flight 50% full so easy to get situated. Plenty of legroom - took off 15 min late and lunch served quickly. Had chicken curry and was delicious and substantial. Watched shared overhead screens with a mix of Bollywood and US shows. Flight attendants friendly. Landed on time and bags out when arrived at the carousel - long walk though as we parked as far from immigration as possible - not Oman Air's fault. Joined their Sindbad FF program also and was easy.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","David Graubard","United States","2013-10-09","Oman Air WY638 from Abu Dhabi to Muscat - October 4. Flight departs at 4.30am so really early but connects with their huge bank of flights to India. Embraer E175 - about 70% full. 45 minute flight - service was a water and muffin. Inflight entertainment turned on after 15 minutes but as the flight is so short you can't finish a sit- com. Easy landing and bags off quickly. Flight attendants in coach were Russian - one friendly and one so-so. Was satisfied with Oman Air.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Vicky Giacomo","Italy","2013-09-12","MXP-MCT-DXB August 2013. Excellent staff both ground and cabin crew (we was escorted to the lounge in Milan). All flights was on time. Excellent value for money: amenity kits with products Amuage and pyjamas. The same flight with Emirates Airlines was much more expensive. Will definitely use again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Milo Beitman","United States","2014-09-14","Got to airport in Oslo to go back home to Oakland last month. My partner and our 3 year old and 1 year old. We find out on the day of the flight that there was a stopover in Iceland (that they added without telling anyone). The flight was delayed by over an hour. Plus this extra 2.5 hours because they needed to refuel this incredibly out of date plane they put us on. No Dreamliner for us. No TV. My seat wouldn't recline. The service was awful. The flight was awful. We will never use Norwegian again!","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","V Ladhani","Germany","2014-09-10","SXF-ARN-SXF: Flights were delayed for 15 mins on both legs but arrived 5 mins late respectively. Passengers were welcomed onboard by friendly young crew. Food and drinks are expensive onboard but was only 1.5 hrs flight so didn't really matter but on the other hand Norwegian offers better leg space compared to its competitor (Air Berlin) and wifi service is a hit. My seat was near the engine and wings but was relatively quiet owing to newer aircraft. Considering price service and flying time I would recommend flying with Norwegian.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Yasin","United Kingdom","2014-07-13","Took my elderly parents from Birmingham to Islamabad on 18th May and returned on 21st June 2014 in business class because of it being a direct flight. The seat control got jammed and seat stayed in one position. Entertainment system didn't work. With 6 passengers cabin crew could have taken more care of the passengers instead they rushed meals. The quality of the food was shocking. Cabin was dirty. Aircraft needed lot of maintenance. Staff busy selling duty free items. Return trip was even worse. Wheelchair access was a joke. Used to be a great airline and business travel was excellent. It seems the airline is on purpose being downgraded for a quick sell-off.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Kamran Baig","Denmark","2014-07-13","PK772 CPH-ISB 24th May 2014. PK649 ISB-LHE 27 May 2014. PK751 LHE-CPH 28 May 2014. Very good competitive fares including in Business Class. Business Class a bit outdated but for the price it is great. Some staff need client orientation training.","","","Business Class","","7.0","3.0","2.0","3.0","2.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Robert Heath","United Kingdom","2010-11-21","Doncaster to Dalaman return. Flights on time both ways legroom was adequate. Staff were fine. All in all much better than anticipated.","","","Economy","","7.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Greg Archer","United Kingdom","2010-11-01","East Midlands to Dalaman return. The whole experience is budget with no inflight entertainment or food provided - take your own. The refreshment prices on board are very steep £3.50 for a can of pop take your own or be ripped off. I suppose you get what you pay for. The plane did look a bit tired with sticky tape over holes in the arm rests and the seats are crammed in economy style. A four hour flight was enough.","","","Economy","","5.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Robert Ellis","United Kingdom","2010-10-26","Bodrum - Manchester. Flight took off on time seatS pretty good. My wife was taken ill half an hour into the 4 hour flight. Crew reaction was superb an empty three seat row was organised and a call for medical help resulted in a doctor coming forward. Wife was made comfortable during the remainder of the flight with regular checks by doctor and crew. Made Manchester ok and wife now recovering. Well done Onur Air for your staff training and care.","","","Economy","","8.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Michael Deman","Egypt","2013-09-11","CAI-MCT-DXB return in business class. Because I had read such good reviews of Oman Air's business class we decided to do a dog's leg to Dubai instead of taking a direct flight with Egyptair or Emirates. This turned out to be a mistake. On the positive side the Czech cabin crew (this was on a 737-800 wet leased from a Czech company) was cheerful and efficient and the business class lounge in Muscat was as excellent as we had been led to expect. However the flight experience was basically awful. Old armchair seats that had ZERO recline and no footrest; faulty headphones that had to be changed on two occasions an IFE system that consisted of fold-down screens with a choice of an arabic movie with illegible subtitles and the moving map catering that ranged from the adequate - to a ""special gluten-free"" meal that had enough gluten in it to send me straight to hospital had I chosen to believe an untrained cabin attendant who assured me that the pitta bread buns and cheese sambousek on my tray were indeed gluten-free.","","","Business Class","","4.0","2.0","4.0","1.0","1.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","B Ervine","United Kingdom","2013-08-20","LON-MCT-BKK. By booking early we were able to afford a one way upgrade to business for the same price as premium economy with any other airline. As has been widely stated the business class experience is superb: excellent seat and service. Economy for return was also very good - 34in is very good and the AVOD selection ensures that the flight passes quickly. All flights on time very impressed overall and would definitely use again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Wayne Perry","United Kingdom","2014-09-10","We flew from Gatwick to Florida Fort Lauderdale this was an excellent flight no problems at all. We also returned trouble free. We did manage to get the Dreamliner which I think made all the difference. I have read the reviews and yep some are really terrible however our experience was not we had a great flight good food and very comfortable seating. However Fort Lauderdale Airport is a pit awful. Come on USA your supposed to be leading the World not Third World.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","N Allen","United Kingdom","2014-09-10","DY7069 and the flight was leaving from LAX 3rd September landing in LGW 4th September. Yesterday I landed at London's Gatwick Airport flying from LAX traveling with Norwegian Air Shuttle. Leading up to my flight I read a lot of negative reviews regarding bad service delays and overall terrible experiences. Norwegian Air was the best flight I've been on for the cheapest price compared to other leading companies. A great flight and great savings.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Yasin","United Kingdom","2014-07-13","Took flight from Birmingham to Islamabad (economy) on 28th Feb 2014. Interior of the plane was very dirty seats ripped entertainment system didn't work toilet doors had to be banged to shut them. Crew didn't care at all. Meals were inedible and breakfast had no hot drinks. No inflight magazine available. PIA used to be great carrier with excellent food and caring staff. It seems things have changed for the worse.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Atif Syed","Canada","2014-05-03","Traveled back in January 2013 from Toronto to Karachi. B777-200 condition from inside is worse. The entertainment system was not working at all. They tried to fix it but were not able to do it. Seats were damaged remote was broken. Meal was ok portion was fine. They should fix the entertainment system because its a 14 hour flight.","","","Economy","","3.0","4.0","1.0","3.0","1.0","","","3.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mohammad Saeed","Canada","2014-03-11","PK790 from Toronto to Lahore on May 21 PK307 on June 8th from Lahore to Karachi and on PK783 on June 9 from Karachi to Toronto. 2nd flight schedule PK790 from Toronto to Lahore on Tuesday Nov 19 on PK307 on Dec 7th from Lahore to Karachi and PK783 on Dec 8 from Karachi to Toronto. My experience has been I shall put it very good if not excellent. very comfortable flights. Plane interiors were clean staff very co-operative minor issues like the entertainment system at my seat not working or the fact that on the flight from Karachi to Toronto there were only two meals on offer on a 14.5 hr flight.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Judith Galloway","United Kingdom","2010-09-30","Dalaman - Newcastle : flight was changed 4 times between 3rd August and 10th Sept. Finally 3 days into our holiday we were voicemailed on our mobile to be informed that our flight home had been cancelled leaving us to purchase a suitable alternative. This caused enormous expense and distress. When we got to Dalaman Airport for our flight home (with a different airline) we found that our original flight was in fact flying. I would not recommend this airline and would never use them again. They seem very disorganised and have no customer care.","","","Economy","","","","","","","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","L Hillary","United Kingdom","2010-09-15","Would avoid using this airline again. Bristol to Dalaman flight OK plenty of leg room with no extra charge however Dalaman to Bristol was a nightmare  flight was put forward to 3 o'clock instead of 5'clock and whilst checking in the board said Bristol and Newcastle so we had to ask what was going on. Without any notice we had to fly to Newcastle and then to Bristol which extended our flying time to 6 hours. I think this is appalling considering they didn't give us any free refreshments or an apology! You get what you pay for.","","","Economy","","1.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","P Hooper","United Kingdom","2010-09-06","Aircraft were new staff were fine even gave sweets to the children) legroom the same as other airlines and drinks and food were comparable to UK budget carriers - cheaper than Ryanair. This may not be Emirates first class but it is a good service.","","","Economy","","8.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Walker","Australia","2013-08-19","Colombo to Dubai via MCT. I had a pleasure of flying this little gem of an airline on 19th Aug. Crew on board for both flights were fine. Breakfast was very good although a little heavy. Tea and coffee was also served. No AVOD on 737.MCT is a good place to connect for flights. A mere 30 minutes and I was off to Dubai. Very fair prices and nice service. Will use them again in future.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Y Rubaiai","Oman","2013-08-12","MCT-SLL 3 Aug WY905. SLL-MCT 5 Aug WY916. I travelled with my wife and 1 year old baby. The staff were very friendly food was good for the short trip and they were very helpful with my child. Seats were spacious and comfortable for economy seating especially on the SLL-MCT sector. They offered baby food. The baggage was quick and no problems at all. I see that this airline is improving.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Hawkwood Valerie","United Kingdom","2014-09-10","Chose Norwegian Airline again as a low budget flight to Gran Canaria and as with previous experiences flying with them were not disappointed. Check in at Gatwick was swift and hassle free. Admittedly our outbound flight (25th August) was delayed by an hour and a half but not the airline's fault. Our return flight (3rd September) was 15 minutes late taking off but we still landed 25 minutes ahead of the original scheduled time! Seats are bigger and much more comfortable than other budget airlines we have flown with and staff very pleasant and helpful. Still our airline of choice.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Henk Smits","United Kingdom","2014-09-10","Norwegian is cheap because the cost includes nothing and because the seat spacing is absolutely terrible. Not comparable to a ""normal airline"" watch out! Flew from LGW to JFK. I am quite tall and the seat spacing is on par with Ryanair for local flights. For an 8hr intercontinental flight this is torture. In addition the ""pre-booked"" meal thing means I had no food for most of the flight. There is no good warning about this before you book. Prices for snacks etc. are ludicrous even for in-air standards. Flight delayed 1h which is not a lot in the grand scheme of things but if you don't fit in the seat it is certainly an added bonus. My point is: the flight is terrible if you are not really small even when the ""Dreamliner"" is available and you are not delayed. If you really must compare on price make sure to add another 100 pounds for luggage/meal. Then factor in that you get much more space in the economy class of other airlines.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Mitchell","United Kingdom","2014-09-10","Flew Gatwick - Arrecife - Gatwick. We flew with Norwegian as part of a package holiday booked through Monarch. At first we were surprised that we were flying with Norwegian instead of Monarch due to Monarchs flights being full. We were a bit concerned when we found out that the airline was a low cost airline but we were extremely impressed. Our outbound flight was on the 29/8/14. We used there self-service check in and it took no more than two minutes to print our boarding pass and drop our bags off and we were through security and airside within 5 minutes. The flight was 10 minutes delayed but the flight still managed to land so early that our coach wasn't even ready for us. Coming back on the 5/9/14 check-in was a nightmare we were in the middle of the queue for check in and still had to wait over 50 minutes it was only after about 30 minutes that they decided to open another check-in desk taking it up to two. The flight however still managed to board quickly and pushed back 10 minutes early. The aircraft we flew on was fairly new and had Boeings new cabin lighting which was really relaxing and changed colours. Cabin crew were smart professional and friendly and although you had to buy your own drinks and snack on the flight (very expensive but it's how they make their money) the service was very good. The plane had wifi and they use the wifi to display the flight details and flight map rather than on the overhead screens. Inflight entertainment was available on your phone/ipad/laptop for 7 euro but for a part of the flight they had short films playing on the screens such as Tom and Jerry. The only thing I can fault about the actual flight is that I found the seats fairly hard but at the end of the day the flight was less than 4 hours. Will fly again!","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Arhat Muneer","United States","2014-03-10","Flew JFK-LHE-ISB in December 2013 and ISB-LHE-MAN-JFK in January 2014. Travelled with PIA after along time and have to say I loved it. The food was excellent. Had some technical issues with IFE on the return flight but they were solved quickly by the crew. The seats were very comfortable. The crew was very helpful and understanding. Good hotel provided during long stopover/delay on return flight. Overall a great experience and above all PIA flies direct to Pakistan. I highly recommend it.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Ahsan Ali","Pakistan","2014-03-03","Lahore to Dubai return (A310). My worst experience with PIA. Both times flight was delayed very poor staff onboard. Meals quality was very low nothing for entertainment. Cabin crew offered us head phones but due to technical faults they were not working when they were inserted on seat arm.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Shah","United Kingdom","2014-02-20","My family and I have been using PIA for almost 40 years. The one and only reason I use PIA is that they fly direct to Pakistan. On this particular journey I booked a direct return flight from London Heathrow to Islamabad and then back to London Heathrow. Sadly this is not what I got. My flight was diverted from Islamabad to Karachi then onto London Heathrow. A flight that was meant to take 7.5 hours took almost 12.5 hours. The plane was dirty smelly and unkempt and 1 toilet did not work at all. Another toilet was leaking. More than 60% of the in-flight entertainment was not working. No TV no radio nothing. No explanation as to why. The attitude of the staff was bordering on arrogant. The food was atrocious. Not one apology of the flight being diverted to Karachi. I was travelling with my elderly mother who is a diabetic and the extra journey time had a huge impact on her.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J O'Neill","Ireland","2010-08-30","Shannon to Izmir return. Flight on time both ways. Flight was good excellent leg room. Got served food both ways prices a bit high though. The cabin crew were nice and friendly.","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Maguire","United Kingdom","2010-08-22","Birmingham to Dalaman. Asked for extra legroom seats and got extra legroom at no extra charge. We were given seats together in stated row - other people said you sit where you like this was not the case. Check in and boarding no problems. Took our own meal onto plane as they do not serve a meal but snacks trolley onboard - quite expensive but available if you want it. had coffee at £3 each. Plane comfortable and fairly new better than previous Thomas Cook flights we have flown. Cabin crew friendly pilot kept us updated no delays.","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Williams","United Kingdom","2010-07-21","Teeside to Dalaman return. We took our own food both outbound and inbound purchasing liquid refreshments in the departure lounge. Legroom was fine on the outbound flight but was more restricted on the inbound flight but there was premium seating on the inbound flight so it may have been possible to upgrade. The cabin crew were friendly and seemed happy to attend to requests. I felt safe and secure. I agree that food and drink purchased onboard is highly priced but similar other airlines so take your own food.","","","Economy","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Ektarawong","Thailand","2013-08-08","BKK-MCT-MUC return. Flight to Muscat was about half full so plenty of room to stretch out. Entertainment was fine and watched a new movie and several TV shows. Economy class seating was spacious in a 2x4x2 configuration. Food was average and not much of it but wine was plentiful. Hot wrap snack before arrival into Muscat was just ok. Muscat airport has no jetways so buses are involved. Both sectors took no more than 10 minutes total and was well organized. The airport was fine though the Duty Free seemed overly expensive but there are several decent food outlets including Costa Coffee. Flight to Munich again was half empty so we could stretch out but once again the food was just average though they gave us several bottles of wine and water. Return flight from Munich to Muscat had 42 passengers total on the flight. We were the only ones in the front economy class cabin and were served within 10 minutes after take off and lights out 30 minutes later which was great as the flight leaves at 10pm. Slept 5 hours straight as we made beds from the middle section with many blankets and pillows. Better than first class! Flight from Muscat to Bangkok was 100pct full so I was now wondering what the service would be like. We had 2 seats together at the window in 2nd cabin with no room to stretch out but again the seating is great and the best economy class at 34 inches I've been in. Service was efficient and quick even with a full flight. All sectors the cabin crew were friendly and welcoming. Nice towel service all flights and good amenities kits handed out on each sector. Entertainment is fine and no issues and could recharge my phone and laptop as well from any seat. My only issue was the food. Little of it and not very appetizing though on one sector the vegetarian lasagne was good. Water bottles were also handed out immediately after service on all sectors which is a great idea. If I was not Gold with Etihad I would fly them again though you do get Etihad mileage by flying Oman but just not the bonus miles for Gold or Silver level. Good experience overall!","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","C Bizzocchi","Italy","2013-08-01","CMB-MCT on 19 July 2013. Service is terrible cabin crew were not friendly at all. After the meal there were no Tea or Coffee being served. Sometimes we ended up with no choice with meals had to eat what they offered. No refreshments before the main meal. I requested ear plugs twice but cabin crew did not bother to supply. This was not my first travel with Oman Air. Ground staff in both Oman and Sri Lanka are excellent very helpful and switched on.","","","Economy","","","4.0","1.0","2.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","CL Low","Malaysia","2014-09-10","Flew Norwegian JFK to Gatwick in July. Plane was delayed for 40 minutes and was very nervous as it was the 3rd week they started flying from JFK to Gatwick. After one gate changed plane left 40 minutes later. Dreamliner experience was a very good plane is nice touch screen ordering was easy and efficient. Would recommend and we paid half we would if travel by the regular big airlines.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Peter Seabrook","United Kingdom","2014-09-06","After being worried by news of long delays from LA our flight left on time from Gatwick. The aircraft a 787 was new with reasonable legroom. Each seat had its own entertainment system with built in credit card slot for food and drinks. The return flight left on time and landed slightly early. Price was a bargain £440 each. Our only complaint was the same selection of films was there on the way back.","","","Economy","","10.0","4.0","4.0","3.0","4.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Hassan Aftab","United Kingdom","2014-02-04","Flight PK731 from Karachi (KHI) to Jeddah (JED) on 27th Dec 2013 on board a Boeing 747-300 (AP-BFY). I was seated on the upper deck of this jumbo seat 92A. It was my second flight with Pakistan International and I was still impressed. Even though the aircraft was an old 747-300 the seat was comfortable and the service was delivered by an attentive and friendly cabin crew. The IFE screen was a small LCD screen which only worked for the Safety Video then after that only a few PTV screens were working. The IFE was the only downside to my flight experience. Other than that I really enjoyed it on the upper deck of this beautiful B743 bird which there aren't many of today.","","","Economy","","9.0","5.0","5.0","5.0","2.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Moeed Khan","Pakistan","2014-01-31","PK-781 ISB-YYZ about 2 years ago. The seats were just okay. IFE was fair though there was less choice of channels. That flight is about 14 hours long but PIA is doing well to keep passengers entertained throughout that long flight. The staff were good. The food was just okay it was not how it should be. The washrooms were clean. The plane was also in good condition.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Naseer Khan","United Kingdom","2014-01-23","Flew business class LHR to Islamabad overnight and direct. Great flight out slightly delayed due to illness but service inflight was excellent as was food. Seats not horizontal flat bed I believe called angle flat bed but comfortable enough for snatches of sleep. Only 5 people in business class section so plenty of attention from cabin staff when required. Return flight though should have been direct but instead routed via Karachi 4 hour delay! Evening meal arrived one pack of peanuts priced one biscuit and a cup of tea/coffee/juice. Note to PIA delays plane changes and joke meals are not the way to retain your premium paying business class passengers. The inflight staff were excellent but embarrassed on the return leg they were simply let down by operational staff and management.","","","Business Class","","5.0","3.0","5.0","2.0","3.0","","","4.0","1"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","James Cowcher","Australia","2015-07-11","Well it's a budget airline, so you don't expect things to be like a full cost one. But these days the standard is lifting. I recently flown Jetstar Japan and Peach. The issue with Peach is customer service and on ground services at the airport. I'm writing this as I sit in a converted cargo shed in the Naha freight terminal. Waiting to board a flight that is already late. That is after the most confusing and messed up check in. Peach are strict about checked bags. One peice per person. Due to an extra bag and some odd weight limit per person policy combined carry on and checked, which I have not seen with other carriers, we ended up doing a repack on the floor at the check in. Due to language issues I mistakenly left a knife I purchased in Japan in a bag that was intended to be checked but became a carry on at the last minute. Ok that's my fault but then again if the did not have such a wacky bag and weight policy I would not have been forced to repack in pressured conditions and made to the mistake I did and lost a unique souvenir. I'm yet to actually fly but I'm not expecting much now. Sure I should have read all the policy info, but the point is when compared to the competition operating in the same market Peach is miles behind on customer service. I did read reviews here that said as much, they were 3 years ago, I assumed the airline may have improved since then. Not so. Fly Peach but just make sure you read the fine print with these guys. Or better still fly another LCC.","","FamilyLeisure","Economy","Okinawa to Hong Kong","1.0","1.0","3.0","","","1.0","","2.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M Keating","United Kingdom","2010-07-18","I flew with Onur Air to Dalaman. We did have a late flight but on boarding the aircraft it looked fairly new and was comfortable. Cabin staff were ok there to do a job which they did well. At the end of the day this is a budget no frills airline and you get what you pay for - as far as safety was concerned I felt fine.","","","Economy","","6.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","N Leslie","United Kingdom","2010-07-18","Glasgow-Dalaman return. Having not flown Onur for many years they have improved. Planes seemed new and legroom excellent - staff at Dalaman offered us extra leg-room seats without asking. Didn't buy any food or drinks on the plane as had been advised that it was expensive although no different to Ryanair or Easyjet. Slightly disappointing to have no communication from Captain but cabin crew relaying messages and coming through cabin collecting rubbish. Returning cabin crew less attentive and in general a bit more dour.","","","Economy","","8.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","C Bizzocchi","Italy","2013-07-17","Milan to Kuala Lumpur and return via Muscat. Outbound was fine very impressed by the value for money. Entertainment was good but all of us had headset which either didn't work or only worked from one ear. Had to change seats. Main meals were fine snacks pretty poor. Return flight a nightmare. First leg ok. Flight from Muscat delayed 13 hours. I understand it can happen my complaint is about the way ground staff treated us. No explanations lots of excuses. After 6 hours they drove us by bus to a desk (still inside the airport) where we were supposed to receive a temporary visa. We had to deal ourselves with the staff who didn't believe that we were told to leave the airport. Finally after one hour fighting with other passengers who also wanted a hotel room we managed to have that piece of paper and went to the bus to the hotel. The aircraft is nice but I don't recommend this company because if anything goes wrong they can't deal with it.","","","Economy","","4.0","4.0","1.0","3.0","4.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","M Lindner","Germany","2013-06-28","In June I travelled from Frankfurt via Muscat to Bangkok. The check-in counter closed unusually early so I had more than 1.5 hours free time. The seat load factor was very low so I had enough space. Usually there would have been a 3 meal choice there was only one left for me. A hot snack was served as well being something unidentifiable in a roll with chicken. The IFE had a huge variety to offer but only one side of the headphones worked properly.","","","Economy","","6.0","4.0","2.0","1.0","4.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Nikolai Herrmann","Spain","2014-09-06","I flew HAM-BCN. I can only say positive things about this airline. Cheap spacious fast and friendly. Free WiFi is a bonus but it is not the fastest and often disconnects but for sending a WhatsApp good enough. Definitely will book again soon.","","","Economy","","10.0","4.0","4.0","2.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jayne Gilmartin","United Kingdom","2014-09-06","We were due to fly to Fort Lauderdale on Friday 25th July. We arrived at Gatwick at 1pm for a 4.30 flight only to be informed by the check in staff that the flight was 'delayed'. We were given meal vouchers and a room at the Hilton. On the Norwegian website the flight was scheduled for 11pm that night. However a letter pushed under the hotel room door informed us we were delayed until 6am Saturday. This later turned into 8am on Sunday. We had seen that a Norwegian flight was delayed in LA - I asked the ground staff at the Norwegian desk if this was our plane; they were quite dismissive and uninterested and said ""No definitely not. Your plane is here but has technical issues"". After a second night in Gatwick we went to the check in desk on Sunday 27th July only to be told the plane was delayed a further two hours. At 10am the gate number flashed up on the screens. At last! when we got to the gate we were further informed there would be yet another hour's delay. At 11am an announcement told passengers that the flight may not depart as it had not been catered! At this point there was uproar and people demanded to go even without any food. Suddenly there was food and we took off about noon. The cabin crew were pleasant and chatting to one I was informed that this was the plane delayed in LA as he was crewing and had also been delayed! So why did Norwegian lie? The plane was freezing and yet there were no blanket unless you paid - the A/C was unnecessarily high and I am sure this was a ploy. Because of the 44 hour delay we lost a hotel booking for the 25th and our car hire was cancelled. I would never fly this airline again I would much rather pay more and fly Virgin or BA.","","","Economy","","1.0","4.0","3.0","2.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Ross","United Kingdom","2014-09-06","Following all the negative reviews of the transatlantic service I was somewhat nervous about our London Gatwick - JFK return flights. However I have to say that the whole experience was as good as economy class air travel gets these days. Norwegian is using the budget airline model for this service so if you have to be realistic in that you will either have to pay for everything or take it yourself (drinks snacks pillows blankets etc.). We did a combination of both. All the staff we dealt with were professional and polite we travelled on the Dreamliner both ways which was comfortable and had no issues with the entertainment systems that others have described. We were delayed on the return leg of the journey however this was not the airlines fault as someone had checked a bag and then not turned up for the flight we had to wait while their bags were removed. My only negative comment is that Norwegian put the time of the return flight back by several hours after we had made our reservations. Although we had a lot of notice of this and were offered the option to cancel the flight we were unable to re-arrange our plans as we had already booked connecting flights etc. As we were travelling with young children this was a real pain. It seems that when the transatlantic service works it is great if you can avoid the teething problems!","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Humayune Khalid","Pakistan","2014-01-21","18th January 2014 from ISB-KHI. Aircraft was Boeing 737-800 that had been wetleased from some European country. Aircraft was relatively newer than the older Boeing 737-300 that PIA operated however the seats were cramped and passengers were packed like sardines. Flight was 40 minutes late and I was supposed to come back the same evening at 7pm. As per my booking the aircraft was supposed to be a Boeing 777-200 but flight from Karachi to Islamabad was 4 hours late and the same wet-leased B737-800 clunker in which passengers were squeezed like tuna in a can. There was no IFE and food was provided was a sandwich with cold drinks. I have been travelling PIA for a long time but this was the worst experience. No economy plus no business class. The inflight staff could not speak proper English and were rude.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Abbas Tanweer","Canada","2014-01-13","Travelled between Toronto-Lahore-|Toronto. The ground crew at the airline counter displayed attitude and lacked any courtesy. The food quality on the way to Lahore was just acceptable. On return to Toronto the food portions were not even enough to feed a 6 year old. Also the breakfast was served one hour after takeoff and then no food until next 8 hours. That too was not enough. There was no food/snack/beverage for next 7 hours. 70% of Pakistanis living in North America drink coffee. Coffee was not available for economy class. No more PIA. There are better choices available now.","","","Economy","","3.0","0.0","3.0","1.0","3.0","","","3.0","0"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","L Evans","Australia","2015-01-14","Busan to Osaka 4th July 2014 and no issues whatsoever. The seats were comfortable for the short haul and the staff were friendly. The aircraft was brand new passenger welfare and safety was carried out diligently. For a low cost carrier I would definitely recommend them to anyone wanting to explore East Asia.","","","Economy","","10.0","4.0","3.0","0.0","0.0","","","4.0","1"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","D Mount","United States","2014-06-18","I made two trips on Peach Taipei to Kansai and Kansai to Hong Kong. This is a low-cost airlines with few amenities (no in-flight entertainment no WIFI no complimentary beverage or food service but food and drink can be purchased). The staff were very friendly and efficient on both flights but their emphasis is on handling lots of people efficiently and less with catering to individual desires. (Both of my flights were filled with young adult tourists.) The prices for my flights were very low compared to traditional carriers. If you want to fly cheaply and don't mind the lack of amenities I think Peach is a great choice. Warning to tall people: The spacing between seats (29 in) is smaller than traditional carriers (30-32 in).","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Louise Cook","United Kingdom","2010-06-26","Flight on time both ways. Cabin crew are weird giggling through the safety procedure both ways. Bought two coffees - £6 and they give you a cup of hot water with a sachet of Nescafe - they had no idea why I found this incredulous. They do a lot of playing about with each other and giggling - really irritating.","","","Economy","","3.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","E Jenkins","United Kingdom","2010-06-21","This was the most uncomfortable plane I have ever flown on. The leg room was appalling and I am not very tall. Staff were rude and didn't seem very vigilant re seatbelts. There was no proper safety announcement. Refreshments were extortionate. Only plus points were that there were no huge delays and baggage came off very quickly but baggage is more down to the airport than the airline. Would try to avoid flying with them again if possible.","","","Economy","","4.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Dacres","United Kingdom","2009-10-21","Leeds to Dalaman. 23.5 hr delay going out. No safety instructions when boarded plane - this could be because they knew we weren't really gong to depart. No word from pilot before during or after the flight. Plane dirty no pillow or blanket. Staff only around during inflight sales. Prices extortionate so didn't buy anything to eat or drink. 1 hr delay when coming back. Knew what to expect so had brought own food and drink. No apology or explanation for either delays.","","","Economy","","","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Z Hamzah","Ireland","2013-06-28","Third time flying Paris-Kuala Lumpur via Muscat in business class. Service was excellent and the seats comfortable with a lot of space and privacy. Oman Air's business class cabin offers comfort and space which could rival many airlines' first class cabin. Fare for this trip very competitive. Happy with the service. However all business class passengers should be offered the limousine service as advertised on their website. Secondly while in transit in Muscat passengers should not have to go through another security check and if so there should be a priority lane for premium passengers. The last few trips the security checks were fairly quick as there weren't many passengers but when you have a rather short transit time this can be a source of anxiety. On my return trip via Muscat the plane landed 25-30 minutes late and I was anxious in case I had to go through a long queue in security. However the crew reassured me and as it happens there was no queue. Thirdly for trips to and from Malaysia it would be a good idea to add some Malay cuisine to the menu. Finally dining should be on demand in business class and there should be an option to order from a menu online prior to departure this will avoid disappointment of the crew running out of your choice on the menu. For example on the first leg from Paris they ran out of sea bass on the business class menu.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","N Rodgers","United Kingdom","2013-05-13","LHR-MCT-BKK and back. Great service in the Heathrow lounge (even though it's a pay-for-access lounge to the general public as guests of Oman Air we had reserved seating and table service). All flights were on schedule. The cabin of the A330 is superb as many others have said their business class is a product that most other airlines would like to have as their first class offering. Business lounge is Muscat is huge. Great selection of complimentary food and drinks as well as complimentary treatments in the spa. The Oman Air lounge in BKK is small but perfectly formed. Staff Service was generally really good but some crew struggled to understand us - I think it could be improved upon if there were more crew with better English language skills. Will definitely use again.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","O Lefevre","France","2013-05-04","CDG-MCT-KUL. Price are reasonable. Service excellent. Food is amazing comfort much higher than other airline's business class cabin. Cabin staff not too much presence very discrete with a smile.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Sinclair","United Kingdom","2014-09-01","I will never fly Norwegian again. We were delayed 28 hours. Communication was terrible and our tour operator said they were prevented by Norwegian from putting us up in a hotel resulting in my family being in the airport until after midnight.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Rudge","United Kingdom","2014-09-01","Flew with Norwegian on the 8th and 29th August from Gatwick to Fort Lauderdale. Great experience on both flights all left on time and service was good inflight. The only problem that we saw were how the bags were offloaded at Fort Lauderdale and some people seemed to not be able to find luggage but we located ours within 5 minutes. Inflight entertainment very good and would definitely use again.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","H Sewell","United Kingdom","2014-09-01","I read so many terrible reviews that I was dreading our LGW to LAX return flights with children. It was actually fine. Superb value efficient. The airbus was clean and reasonably comfortable and movie choice good. Temperature fine. Service friendly left with only short delays on both legs and actually arrived a little early back on 24th. Food was very small portions so take extras. I was happy to buy snacks but the choice is poor. There was one small hot meal served with wine if wanted. Later in the flight a filled roll. Tea and coffee after each meal. May people bought salads etc with them. Don't forget your earphones and USB chargers for your devices. The in seat chargers are a great bonus on the Dreamliner.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Aftab","United Kingdom","2014-01-13","PK788 from London-Heathrow (LHR) to Karachi (KHI) on 18th Dec 2013 on a Boeing 777-200ER (AP-BHX). It was my first time flying with Pakistan International as I normally fly with the Arab airlines (Emirates Gulf Air etc). I was amazed by the service delivered to me! The crew were really friendly IFE was working seat was comfortable and in good condition & the meals served were delicious and more food was available upon request. I would say that their service is better than Emirates and a lot of other airlines eg BA. The things I would say that PK need to improve on is the crew uniform aircraft interior and the IFE systems.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Yazdani Usman","Pakistan","2013-12-20","Travelled from Peshawar to Karachi and back. The flight was on time and boarding was quick and easy. There was a lack of entertainment on the A310 but being a short flight it wasn't a problem. They did have a drama playing on a projector sort of thing and the headphones were synched with it. The food was delicious and fresh which is usual from PIA. Over-all a good experience. I would recommend it as the entertainment systems on international flight is also now very good.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","Perrin Michel","Brazil","2014-03-11","To those who complain about European LCs I would recommend a Japanese LC as Peach to see that EasyJet or RyanAir are not as bad as they look. Our flight an A320 was so late on arrival to Taipei and departure from Taipei that we landed at Midnight in KIX. Immigration + Customs. No more transportation available out of airport which is on an island! Peach did not take any measures (at least advising taxis) and we were just dropped off in an empty airport. They had their profit. They did not care as they had ""apologized for the delay"". Peach sells a Taipei-Osaka 6.50 flight which is late in nearly 70% of the cases. It always arrives close to the last buses out of Osaka Airport. They know it but risk is at passengers expenses.","","","Economy","","3.0","3.0","5.0","3.0","0.0","","","3.0","0"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","Michael Hollifield","South Korea","2014-02-17","Seoul to Osaka Round Trip (2/14 and return 2/16). Very popular route for Koreans to take a weekend trip! Excellent price for such a short flight (one hour and 45 minutes maximum). We experienced a weather delay of one hour due to random snow at KIX. As we were on the last flight out of Seoul we were scheduled to arrive at KIX the minute the last bus was scheduled to depart for Osaka. I want to say that Peach told the bus to wait for the plane. We were the only ones in the Peach terminal (T2) when we arrived and there was still a bus waiting on us 20 minutes behind schedule! The seats were a little tight and I'm 5'11"" (180cm) but they're nothing unusual for an LCC. They offered snacks drinks and shopping onboard which a lot of people bought. We just bought a water (small mini Evian bottle). They take both currencies and cards which is convenient. The flight attendants were friendly although very serious about bags under seats and phones turned off. The only odd thing was that they didn't actually speak Korean (just Japanese and English minimal pre-recorded Korean) and the flights were about 96% Korean 3.95% Japanese and 0.05% foreigner. I would gladly fly them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","H Priestley","United Kingdom","2009-10-20","Leeds to Bodrum. We travelled with Onur Air to Bodrum and pleased with this airline. Both flights on time staff very friendly and helpful legroom was far better than previous Thomas Cook flights.","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","G Kennedy","United Kingdom","2009-10-20","Edinburgh to Dalaman return. A320 looked fairly new and was clean. Both journeys took off on time and landed early. Outbound crew pleasant captain updated on progress/weather conditions throughout the flight. During turbulence while the seatbelt signs were lit passengers getting up to go to the toilet etc and the crew ignoring this! Descent into Dalaman was very rushed plane seemed to drop very quickly resulting in a few worried faces among the passengers. Return journey crew not so friendly and the captain only spoke once to announce commencing the descent. Overall good value for money.","","","Economy","","7.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Porter","United Kingdom","2009-10-13","Newcastle to Dalaman return journey. On time both ways very good. Terribly uncomfortable seats metal poking through and loose wires hanging out of armrests. But what made us decide to never fly with this airline again is the rudeness of the staff on both journeys. Everything was just too much trouble where did these staff receive their training to attain such attitude!","","","Economy","","4.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Jérôme Lancre","France","2013-04-23","CDG-BKK both legs in business. An excellent product definitely lot of space and a seat very close to first class standards. Excellent flat bed seat. But a very poor service food is ok very nice presentation but definitely on all the legs (4) the crew was under expectation. Very poor English so communication is difficult they just do the job with no real care of the customers.","","","Business Class","","7.0","5.0","2.0","3.0","2.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Muaz All Bakry","Malaysia","2013-04-02","AMM-MCT-KUL in business class. 1st leg (AMM-MCT) on their E170 fleet. Seat configuration in business is 1-2 and I took seat 2A (single seat). Nice seat for 3 hours flight with pre-departure hot towel and welcome drink. Cabin crew for this AMM-MCT flight weren't up to my expectations however the food was superb. Oman Air lounge in Muscat also good and cosy good selection of food and very ample. 2nd flight (MCT-KUL) was on their A330 aircraft. Superb seat amenities bag and cabin crew (they address me by name). Excellent inflight food. Inflight meal service is something you can't get on any ordinary business class meal service.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Guido Bartels","Denmark","2014-09-01","My company and I mostly travel on SAS in the Nordic region. Heading up our company in this region I wanted to try out the highly advertised Dreamliner to and from New York. Traveling to NY from CPH was fantastic. I had booked Premium class. Going to NY I enjoyed the great seats and also quite good service. Norwegian had the return flight operated by ""Titan Airways"" a budget carrier from the UK. With an all coach seating arrangement. Norwegian did not inform us despite their website saying that if a different plane is used the customer will get informed prior to the flight. The check in people at JFK said this other plane had also premium seats. So do did the gate crew. All lies. One of my fellow travelers noticed that on his reservation document from 1 week before the trip it already said ""Titan Airways operated"" meaning that Norwegian already knew before the outbound trip that the return flight would not be the Dreamliner. Norwegian however sold us Premium tickets for both Outbound and inbound flight. I have traveled a lot throughout my career but have never seen airline just advertising one product but selling another without telling the customer. Not at the time of buying nor at the time of check-in. Besides the fact that the premium class customers had to travel unexpectedly in a very tight coach seat they now also need to go through the hassle of claiming money back. It is service of the very worst kind. Norwegian doesn't have enough Dreamliners to accommodate all the Dreamliner routes they advertise and sell.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Charlie Chang","United States","2014-09-01","When customers pay you for a flying experience aboard the Dreamliner that is what we expect to receive. Instead they switched everyone onto an ancient TV-less smaller non-direct flight due to the Dreamliner being ""unavailable"". I'm sorry to inform you however that when a plane is not booked enough and you don't want to waste money you can't just say that the original plane is no longer available. What you do is suck up the losses like a real company and fulfil customers' orders at a loss. Due to this unfair decision passengers had their direct flight aboard the Dreamliner changed into a 2.5 hour flight to Iceland a 1 hour refuel where everyone was stuck onboard and then an 8.5 hour flight to Oakland. Because of your decision to change your passengers to a smaller plane not capable of making the entire trip from Norway to Oakland without a refuel you wasted about 4 hours of our time. Flight DY7063. It seems as if the downgrading of the plane is a common occurrence for this airline so I highly do not recommend traveling with them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Muzzy Ali","United Kingdom","2013-12-12","Went on fairly new B777-300er plane straight from Birmingham to Islamabad meals were nice and the flight was on time no fuss at all. Quick and easy boarding process. I went with my family (6 people 4 adults 2 children) and it only cost me 2000 pounds - great value for money!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Huzayfah Alam","United Kingdom","2013-12-11","We were flying from Lahore Punjab Pakistan to London Heathrow on-board PIA's Boeing 777-300ER AP-BID on August 31st 2013. We checked in at Allama Iqbal International airport and then headed down for the gate. Breakfast wasn't very nice it was a Burger with a Muffin and a drink however Lunch was excellent! We were served Curry Rice Vegetable curry drinks etc. However then the In-flight Entertainment systems were switched on and only a half of the plane's entertainment system actually worked. This time this aircraft had more working IFE's than my previous PIA flight from LHR to ISB. My sister and mother's IFE worked and we shared that. It was a decent Entertainment system. The staff were friendly they talked to passengers checked if we are okay.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","3.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","R Edward","United Kingdom","2013-12-10","Travelled PIA for the first time (LHR-ISB PK786 13/11/13 PK785 20/11/13) to be different from the usual Emirates and was quite pleasantly surprised. Slight delay on departure passenger had to be off loaded but the pilot was very informative and the crew had a pleasant feel to them polite courteous and cheerful - this carried on throughout the flight. The journey was uneventful (as are all flights now a days) and the food - that was scrumptious to say the least. Granted not like the Arab airlines who give you options to keep you content but this food was really nice and I actually had to ask for seconds to which the staff quietly smiled and returned with another helping! The IFE was so so not brilliant but enough to get you through the journey. Overall having flown a many 'third world' airlines I can honestly say PIA is probably the best when compared to its neighbours though still has some way to go to become an Emirates/Etihad.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","I Wright","Australia","2014-01-13","Sapporo to Osaka Kansai. Peach are a fantastic low cost airline! The whole experience from check in to flying was faultless. The staff are very attentive polite and professional. Onboard food (for purchase) was delicious. I would definitely fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","J Stern","United States","2013-06-16","ICN-KIX-SDJ SDJ-KIX-ICN: Fantastic experience all-around. Every flight was either early or on-time and flight attendants were top-notch on all four flights. The new Sendai LCC Terminal 2 which only services Peach Airlines at the moment is clean quiet and all around stress free and I never waited more than 1 minute for immigration check-in or security. Unlike other low cost carriers I never felt like Peach was ""out to get me"" by slapping on additional fees and whatnot which I absolutely appreciate. I will definitely fly again in the future and I hope Peach continues to expand!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","C O'Neill","United Kingdom","2009-10-12","Birmingham to Bodrum return. A320 seemed fairly new adequate leg room more than on recent flights with Thomas Cook or Thomson. Safety announcements in Turkish and English and were a bit rushed. Inflight service was quite basic but acceptable for a budget flight although staff could take a little more care checking seat belts are fastened. I think we were probably lucky in having one of the newer planes in the Onur Air fleet but would use them again. Good value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Wilkins","United Kingdom","2009-10-12","Dalaman to Manchester good value for the money. Safety Information shown on screen was good. No entertainment but did not bother me as it was an early morning flight. They sold beverages and snacks on board a packet of Nescafe white instant coffee and hot water cost 3 Euros. 4Euros for a can of lager or soft drink. 3 Euros for a bottle of water. Cabin Crew seemed pleasant. The leg room was poor in Row 11 so could not get comfortable for sleeping. Airplane seemed in good condition and modern.","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Justine Vacher","United Kingdom","2009-10-04","Newcastle to Bodrum. My complaints - that there was very little leg room the cabin crew who hid behind a curtain for most of the flight. Cabin crew much better on the return flight -I would recommend Onur Air they are a budget airline and you pay for what you get.","","","Economy","","6.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","J Perkins","Thailand","2013-04-01","Check-in in BKK was disorganised. Lounge was a pleasant surprise quiet nice food. Flight was BKK-MCT-MUC. For my needs the seat was spacious but uncomfortable hard supports in the wrong places. Cabin staff tried very hard but service was patchy with too many misunderstandings none was a native English speaker. Food was of good quality but just nothing on the menu I liked mainly seafood and poultry no beef. White wine was not chilled at all. Over all they are trying but WY still has to smooth a few rough edges. It was my first trip with them. My next trip wont be.","","","Business Class","","7.0","2.0","3.0","4.0","3.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Fitzpatrick","United Kingdom","2013-03-21","LHR via MCT to Mumbai return. Good: leg room entertainment some in-flight staff. Poor: airline staff at Muscat were disorganised and unfriendly. Ground staff member at Heathrow was friendly but told us he'd given us emergency exit seats for the flight (my co-passenger is 6ft 4) and this turned out to be completely untrue. Had the feeling that if anything went wrong e.g. in-flight entertainment stopped working you'd be on your own. Food was poor. Delayed twice by one hour each time. No explanation for one delay the other was because the plane was 'waiting for important papers' for an hour once we had boarded. Muscat airport is small for a stopover but new airport is under construction.","","","Economy","","5.0","4.0","2.0","2.0","4.0","","","3.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","M Brynzov","Germany","2013-02-27","Travelled from Munich to Abu Dhabi via Muscat return. I didn't expect such excellent levels of service especially on the main leg MUC-MCT-MUC. On boarding immediately offered drinks and followed up with introduction menus and quality meal selection with great service. The seats are very specious and comfortable. The transfer in Muscat was not that great as the airport there is very old and overcrowded. However the Business class lounge offers very good service. The return flight from MCT to MUC was delayed due to late arrival of a plane with transfer passengers to MUC. On that flight I received pyjamas - something I would expect only in first class.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Andrew Inman","Australia","2014-09-01","In July 2014 I flew Norwegian from Bangkok to Oslo Oslo to Bergen and Bergen to Paris (Orly) with my wife and young daughter. The price (and the chance to fly a 787 Dreamliner) was what attracted us but we were very happy with the whole experience. All flights were pretty much on time (give or take 10 mins). The Dreamliner was great. The seat space was equivalent to the Qantas A330 we flew Sydney to Bangkok. The pre-ordered (Thai) meal was good and the inflight snack purchase system was fun (swipe your credit card in the entertainment system and order from there). The inflight entertainment was also great both the selection and the system. The Norway / Paris flights were straightforward but good. Leg room was reasonable (I'm 6' 4) especially compared to other LCCs. And the in flight magazine was well worth reading. Hopefully the teething problems that people reported with the Bangkok - Oslo flights have been worked through because I really buy into the ethos of Norwegian. Flying Norwegian saved us well over A$2000 and financially it turned our vacation from an eye-wateringly expensive burden to something that was doable and enjoyable.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Serrano","United States","2014-09-01","Flew from Oakland to Oslo and the flight was great. The Dreamliner was nice customer service good too. However this was a bait and switch because the return flight was the exact opposite. The flight was outsourced to Euro Atlantic which was an old dirty plane and there was no announcement or notification about this change which included the flight now have a two and half hour stop for refuelling in addition to the one original delay. The lack of customer service was the most frustrating because it can easily be improved with more honest communication. I would have loved to know that the plane did not have an outlets or USB ports to charge my dead phone. I really hope they have the Dreamliner ready for my flight back to Oslo next week.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","3.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","R Iqbal","United Kingdom","2013-12-09","London Heathrow to Lahore Pakistan PK758 2 Nov 2013. Returned on 3 December PK757. The only reason we choose PIA is due to the direct flight to Pakistan we have used them for several years. The value of what you pay for is deteriorating. I travelled with a 2 year old and keeping him entertained for over 7 hours is difficult without entertainment. No earphones for the entertainment no pillows and no blankets. The food is getting worse. You get the food shoved in front of you without even being asked what you want. On the way to Pakistan my son wasn't even offered a meal. So if you want to fly directly I suggest you take iPad for entertainment don't expect anything else from PIA. I would never use them again!","","","Economy","","","3.0","4.0","1.0","1.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Altaf Ayesha","United Kingdom","2013-12-04","Been using PIA for several years. Mainly because of their direct flights from London To Lahore. Have had problems in the past. This time booked tickets 9 months before flight date. Phone PIA a few week before to confirm flight. Only to be told that return flight had been cancelled. No notification by airline. No suitable alternative flights available. Unbelievable!","","","Economy","","","4.0","5.0","5.0","3.0","","","3.0","0"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","J Andrews","United Kingdom","2013-06-12","Kansai-Sendai. Lovely new planes with wide leather seats attentive cabin crew and easy self check in at both Kansai and Sendai airports. Great value for money much cheaper and quicker than the train. Will definitely use Peach again.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"peach-aviation","/airline-reviews/peach-aviation","Peach Aviation customer review","R Koga","Australia","2012-11-15","FUK-KIX MM152/MM159 A320-300. New aircraft and clean. I was in the middle seat enough space and nice leather seat that was comfortable. Staff are very friendly and polite. Drinks and snacks are for sale but it was only about 1 hour flight so I didn't get anything. There is LCC terminal at KIX. Its new and clean. Everything is smooth. Easy to check yourself in.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Lynn Makin","United Kingdom","2009-09-29","Liverpool to Dalaman. Cabin crew were pleasant and enough seat room. Plane was cleaner than previous flights with other budget airlines. No entertainment but going out was a night flight so just slept. Coming back piped music played throughout the flight. I would have no hesitation in recommending Onur Air.","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Mike Summerfield","United Kingdom","2009-09-27","Bristol-Dalaman return. BRS check in fine very fast got the seats we wanted. Comfortable seats enough legroom I'm 6'2"" and could stretch my legs out. Snacks and drinks are a bit expensive but around the same as Easyjet and Ryanair. Attentive cabin crew several runs of the snack trolley. Arrived in Dalaman early. Return trip pretty much a copy of the outbound. Arrived back at BRS 30 mins early. Would use them again.","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Daniels","United Kingdom","2009-09-24","Luton-Bodrum. Flight on time fast check-in. It was a 3x3 configuration and asked for an aisle seat and told we'd have to sit adjacent both on the aisle (no different to other budget airlines). Glad we did that on this airline as there's no doubt in my mind that the seat pitch is one of the smallest for a budget airline. Width OK but neither of us is remotely tall yet the pocket on the seat in front was brushing my knees even when empty of the things I usually stuff in it! Seemed quite claustrophobic for those by the window and middle worse if the seat in front gets tipped back. Plane in good condition clean and everything that was supposed to work was working. Cabin staff a trifle remote - is smiling banned? Tin of Coke cost £2.70 and assume everything else was expensive too. Followed advice on this site and took our own drinks/snacks. Inbound comments a week later would be the same as those above asked for 2 aisle seats and got them but passengers behind us not so lucky. Stewardesses smiled a bit more this time. During turbulence they walked down the aisle halfheartedly checking seatbelts were done up but weren't bothered if they couldn't actually see. Both directions they seem to get the luggage off fast - assume quick 'turnaround' required. Safety briefings in English. All in all I'd use them again though not necessarily as my first 'budget' choice - need another couple of inches between me and the seat in front.","","","Economy","","6.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Alan Sargeant","Australia","2013-02-25","Dar es Salaam to Muscat Muscat to Bangkok. Check in at Dar es Salaam was very poor - the economy class line was moving more quickly! No priority system for clearances or entry to Muscat. Service onboard was excellent but the plane was relatively old and had no personal IFE. Flight took off nearly 30 minutes early. This flight was 3 star and not as good as a comparable flight from Turkish Airlines to Kilimanjaro. There was a special bus in Muscat and my bag received special treatment off the plane. From Muscat to Bangkok it was a very good experience. A special and fast check in a comfortable flat bed good service and IFE until the plane had landed. Plane was an hour late but delay caused by European weather. Bag first off the plane. Definitely worth their 4 star rating.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Marianne Ramsey","France","2013-02-25","Flew LHR via MCT to Colombo 25th Jan - 17th Feb 2013. Main leg from LHR to MCT and back on new Airbus A330 was super with no problems. The beds were brilliant as was the food and service etc. The problems began when we changed planes at Muscat onto ancient Boeing 737-700 for the 4hrs flight to Colombo. The seats did not recline - or do anything none of the controls worked. The staff were not interested - all they wanted to do was to talk amongst themselves. In fact the Business class steward and stewardess on the flight from Colombo to Muscat  talked so loudly that we in the first seats could not sleep or even relax. The service was appalling.","","","Business Class","","8.0","5.0","4.0","4.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Daryll Vera Cruz","United Arab Emirates","2015-07-28","The flight was delayed for 10 hours in London, nobody to ask for information. Passengers were left without any information whatsoever. Arriving to Istanbul again same scenario, nobody to assist from Pegasus. After a long wait finally ground crew showed up and called up Pegasus to book hotels for transit passengers. Final flight to Dubai was 35 minutes delayed again and my pre-ordered meal was not available with very unprofessional cabin crew. Rubbish system and I will never fly with this airline again.","","Solo Leisure","Economy","London Stansted to Dubai via Istanbul","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Prashar","United Kingdom","2014-09-01","(18/08) London Gatwick - Fort Lauderdale. Not a long queue for check in at Gatwick and staff were all friendly and polite (even no problem with overweight baggage)! I had read some bad reviews on the Dreamliner 'technical problems' and substitutions of old Euro Atlantic 777 planes but was relieved when I got to gate 19 and saw EI-LNB Dreamliner sitting there. No delays at all and cabin crew very welcoming. Window dimming system is a nice idea and blocks out the sun quite well. Inflight entertainment is pretty good couple of older films and not that much for kids though. All flight attendants were great and reassured us during turbulence. The LED system was used well. The food was really good but for the 'snack' the cheese and onion sandwich didn't tempt me (the muffin was tasty though). So all in all a great experience with Norwegian and I hope they perform the same for the return flight tomorrow.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Rasmussen","Lithuania","2014-08-28","Flew VNO-ARN-CPH. First sector VNO to ARN I could not buy food or drink unless I had Swedish Kroners in Cash. I was told that the credit card machine didn't work so I asked them to make a manual imprint of the card which they do at all other civilised airlines but they refused. I then asked to get at least some water but because they only wanted Swedish cash this was not possible either. The guy next to me wanted to buy a cup of coffee this was not possible because as it turned out also the coffee machine was broken. On the ARN-CPH sector cabin staff couldn't finish their job fast enough to have a break. My seat was passed in less than three seconds and I could get the attention of the cabin staff after that. I did get to my destination on time but all this is just not good enough and it wasn't cheap either. If Norwegian want to be accepted as a serious airline they should start acting as one.","","","Economy","","2.0","3.0","1.0","0.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","I Sinclair","United Kingdom","2014-08-28","Just back from Ft Lauderdale (to Gatwick) and after reading some of the reviews was dreading the flights. However I thought they were excellent on time both ways food was good staff very good inflight entertainment was ok and overall for the price I paid - £645 return I was more than pleased. Premium economy looked fantastic so I will try booking that next time.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mohammad Asif","Saudi Arabia","2013-10-20","Flew from Multan-Jeddah on PK-731. Basically it was a direct flight but we had a 2 hours stay at Karachi. We where treated with nice meals and good service. Unluckily boarding started 3 hours late in Karachi. We were unaware until we boarded the aircraft that we were going to Lahore to drop passengers and to merge Lahore-Jeddah flight with us. It was a very boring journey with no entertainment and an ageing B-747 aircraft. Although the journey was fine with a helpful and smiling crew. Meals were also nice and delicious.","","","Premium Economy","","8.0","4.0","5.0","5.0","2.0","","","3.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Huzayfah Alam","United Kingdom","2013-08-27","London Heathrow to Islamabad Pakistan July 24th 2013 Boeing 777-200ER. Aircraft was scheduled to be a Boeing 777-300ER but it changed to a smaller aircraft - a Boeing 777-200ER which was chaos! Some passengers couldn't fly and everyone's seats changed! As we boarded we were greeted by cabin crew. Our meal was chicken curry rice and vegetable curry served with bread butter drinks etc. The meal was fantastic! Inflight Entertainment screens were about to be switched on when all the passengers realized only about 10 out off 200 screens were working! We had no entertainment for 7 hours. Always bring an Ipad Ipod or entertainment device with you. The cabin crew were fantastic! They always had a smile on their face and communicated with passengers very politely! I would only recommenced PIA If you have patience and don't mind about no entertainment.","","","Economy","","7.0","4.0","5.0","5.0","1.0","","","3.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Buckley","United Kingdom","2009-09-21","Newcastle-Dalaman. Asked for extra legroom at check-in and got it at no extra cost. Flight on time plane clean and staff quite polite. Drinks no more expensive than say Thomas Cook or Thomson Airways. Legroom in ordinary seats looked average announcements for safety ok but quite rushed and quiet. Dalaman-Newcastle return on time no issues with the flight other than an older MD-83 aircraft which was more cramped. Quite funny to see the cabin crew sleeping however during the flight - not sure about the safety aspect of that.","","","Economy","","8.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Nicholls","United Kingdom","2009-09-17","Manchester to Bodrum was great quick check in and fairly comfy plane seats although we were a little disappointed there was no entertainment - but that was our own fault for not checking! Never buy food on a plane anyway so that wasn't too much of a problem. Coming back we found the journey quite itchy and upon arrival at Manchester found ourselves covered in bites. These appear to be either bedbugs or fleas caught off the plane. We are now in the process of complaining.","","","Economy","","4.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Gary Johnson","United Kingdom","2009-09-17","Teeside to Bodrum return. This is the third time with Onur this year and about 8th time overall in the past 2 years. Flight had a slight delay of about 45 mins on the way out and was on time returning and I have not yet ever had a delay of more than 1 hour with most departures on time. The planes are fine legroom no better or worse than some others and the cabin crew tend to be a bit reserved. The drinks and snacks are always costly so no surprises there but the main thing is that the flights have been without problems.","","","Economy","","8.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","John Humphrey","United Kingdom","2013-02-08","Flew to Bangkok via Muscat on their new A330s. Excellent cabin space and service can't fault either leg. We normally fly Qatar and Oman just about matched them except for the hub. Muscat is not a patch on Doha with it's dedicated business terminal.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Abi Nader Roland","Oman","2013-02-01","Dubai - Muscat flight delayed 4 hours with no explanation. The crew on board seem they want to complete a task given to them so they are not ready to answer your request. I asked for a glass of water they asked me to wait as they will pass with water later on. The food includes the same apple pie as 3 years ago - no changes whatsoever. I called the cabin crew many times as I wanted to purchase something from duty free no one to respond to my call. They were busy wrapping up the flight before landing even 30 minutes prior to arrival. Simply bad experience with a high cost for the ticket.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Elcin Cetinkaya","Turkey","2015-07-24","This airline is not reliable at all. They cancelled my original flight 8 hours before departure. I resheduled my flight and the new one was delayed for an hour. They sell tea/water/coffee for extremely expensive prices, they charge customers to use the call center. Terrible customer service, narrow seats, the worst airline that I have traveled with.","","Solo Leisure","Economy","İstanbul to Adana","1.0","1.0","1.0","1.0","1.0","2.0","1.0","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","A Hamid","Netherlands","2015-07-24","Flew twice in a day with this airline. Both times they had a 2 hour delay. No refreshments or anything during the flight, but a lot of commercials (instead of flight information). I will never fly with this airline again.","","Solo Leisure","Economy","Dalaman to Amsterdam via Istanbul Sabiha","3.0","2.0","2.0","","1.0","1.0","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Davis","United States","2014-08-28","First time (and last) flying Norwegian. Choose them because it was the only non-stop from LAX to ARN. The initial flight was delayed 22 hours (no notification from Norwegian) and the return flight 54 hours (again no notification from Norwegian). They eventually had to charter an old 747 to get everyone back from Stockholm.","","","Economy","","","4.0","4.0","4.0","5.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Aida","Spain","2014-08-28","Barcelona-Stockholm-Bangkok. Everything very good very clean all flights on time the seats were a bit small. At meal times staff had a list with whom had the right to have a meal and whom didn't. It was really surprising that on an 11 hour flight that at least half of the passengers didn't have any meal. You could buy a sandwich or a snack during the flight. All the movies were just in English.","","","Economy","","7.0","3.0","4.0","1.0","2.0","","","3.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Ahmed Rashid","Pakistan","2013-08-04","KHI-LHE PK306. Originally I was supposed to be on PK304 which departed 4 hours earlier but since PIA did not have enough passengers for PK304 they merged it with PK306. This meant my flight was cancelled and I had to go 4 hours late. The plane was a very old 747-300 which had minuscule TV screens but the in-flight entertainment did not work at all. However seat comfort was decent and I had good legroom. Even though there were stains everywhere around me and I couldn't see through the window properly the takeoffs and landings were good. I would rate this airline as average.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Sara Ali","United Kingdom","2013-07-10","My family and I took the flight from London Heathrow Airport to Islamabad last week on board we noticed how the staff were unwelcoming to not only us but every passenger. It is not nice to board a plane where the staff cannot make an effort to smile. The whole planes interior was outdated scruffy and looked somewhat unhygienic along with the toilets. It didn't feel pleasant or comfortable at all. The food was both bland and lacked variety. Blankets were given out selectively so not everyone received one and the remote to my seat was broken off which meant no entertainment. After no action taken by staff I took matters in my own hands and moved to an empty row. Overall I am dreading flying back to the UK using this Airline.","","","Economy","","2.0","2.0","3.0","1.0","2.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mohammad Mustafa","Canada","2013-07-03","Flew to Karachi from Toronto 3 weeks ago. Checking in at Pearson international airport was fairly smooth but we had to face a 30 minute delay due to electrical problems. Already tired from a long flight from Hong Kong to Los Angeles I was already disappointed. Boarding on business class felt like flying on economy class. Boarding a Boeing 777-200 the cabin crew were friendly enough to direct me to my seat. After boarding it took another 30 minutes to find a family of 5 which had not boarded the flight. Flight was rather comfortable with the exception of some minor turbulence. Food was good and the cabin crew helpful. It took 15 minutes to leave the aircraft and the baggage came out quickly.","","","Business Class","","5.0","3.0","3.0","3.0","3.0","","","3.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","H Knapp","United Kingdom","2009-09-14","Gatwick to Dalaman - a typical no frills airline. The worst part of the process is checking in - the queues at Gatwick were ridiculous. We arrived 2 hours before the flight and by the time we had checked in and got through the long security queues our flight was on the last call. The flight was okay and I felt safe enough with Onur although the plane did look pretty old and the legroom was probably the worst I have ever had. The staff were friendly enough but ours was a night flight (leaving at 10.25 pm) and they didn't ever turn the lights out so if you want any sleep on a flight don't fly Onur!","","","Economy","","4.0","","","","","","","4.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Norman Kyte","United Kingdom","2009-09-14","Have used Onur Air for the last 2 years. Flights on time aircraft fine and have had less legroom with other airlines. Take your own food and drinks as in flight snacks and drinks require a second mortgage.","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Boxall","United Kingdom","2009-09-10","Manchester to Bodrum return - you clearly get what you pay for. Only two check-in desks at Manchester for three flights. Such a throng of people you had no way of knowing if you were in the right queue. Flight on an A300-600R aircraft which was designed to have 8 seats in a row in a 2-4-2 configuration but Onur Air cram an extra seat into each row in a 3-3-3 configuration. This means all the seats are very narrow and seat pitch can't have been more than 29 inches. Both flights an hour late departing with no explanation. Impossible to sleep onboard (our returning flight left at 4am!). Worrying signs - brackets on the cabin wall where extinguishers and emergency torches should be but weren't there. Bathrooms disgusting. Staff rude. Safety demonstration only in Turkish!","","","Economy","","2.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Zakaria","Malaysia","2013-01-25","CDG-MCT-KUL on 14 Jan. Overall experience was great. First leg delayed due to snow in Paris however they managed to arrive on time for my connecting flight to KUL. The seat was comfortable and the food great. I would like the flight attendants come around more often to provide more drinks.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","M Bertram","Australia","2013-01-24","Just a short hop from MCT to DXB. The staff were friendly the seats were wide and comfortable and the snack was nice. There was no IFE but it was only such a short flight that I didn't really mind. The lounge in MCT was really nice though very modern with a small area in the corner with comfortable seats and large ottomans for having a sleep or a nap before the flight.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Artimus","United Kingdom","2015-07-12","Good flight - paid more to select seats ensuring we got the seats we wanted. I got my bags checked in fine all the way to the end destination despite being on a 15 hour transit. Check in crew were not picky over slight overweight of check in bags when they saw that we didn't use full hand carry weight (just a small bag each weighing less than 1kg) so that was good as I didn't want to lug a heavy bag around during transit. Would fly with them again.","","Couple Leisure","Economy","Sharm El Sheikh to London via IST","9.0","5.0","2.0","","","5.0","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Burnand","United Kingdom","2015-07-11","First and last time I'll fly with this airline, cabin crew very unfriendly and unenthusiastic. On a flight of 4hrs20 mins the crew served refreshments twice, however on the second occasion only actually served half the passengers - unfortunately I was one they didn't serve! I asked if I could please have a drink and was given quite a stern no. I could understand if they had been busy with food - however they were not, they spent most of their time behind their curtain at the back of the plane.","","Couple Leisure","Economy","Manchester to Dalaman","1.0","2.0","1.0","1.0","","2.0","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Banner Mike","United States","2014-08-26","I've had bad experiences with all airlines with delays and what not but my trip from LAX to Gatwick and back on the Dreamliner went without a hitch. We didn't have a chance to book much in advance but while most airlines were quoting $2000 Norwegian was quoting $1500 and that's the reason we picked them. My trip out was in economy and the leg room for a 6'1"" guy is not the best. I felt really cramped but other airlines are probably doing the same thing. We prepaid for the food/baggage/seat assignment (included in the $1500) and I recommend anyone do that but don't expect the food to be all that great. The chicken tasted boiled. On the way back I opted for premium economy. It was about $300 more which is not bad compared to other airlines but the only real pluses are increased leg room and a 2 suitcase allowance rather than 1 and slightly better food. The beef I had was not bad at all! You get a free glass of so-so wine with the meal and a Bailey's to cap it off (premium economy only) but I found it weird that I still had to cough up $7 for a beer later in the flight! Really? The movie choice was limited - I didn't know most of the titles but I guess there was enough choice to keep me amused. The electrochromic windows are weird. There's a button under each window to let you darken/lighten it but the crew take over the controls for most of the flight so you don't actually get to adjust it to your liking. Bring back the shades!","","","Economy","","8.0","3.0","3.0","3.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Fraser","United States","2014-08-26","I booked to travel from LAX to LGW on 23rd July 2014 at 20.30. This was the start of the most horrendous travel experience I have had. I was travelling alone with my young son and the whole ordeal was incredibly stressful. After 4 hours on the tarmac with nothing but crisps and coke (had to wait over 2 hours for this) the flight was cancelled. The airline could not - or would not - provide hotel accommodation for the night so we came home. We were rescheduled to fly 24 hours later but this was cancelled too. ""Technical issues"". Again no hotels and no alternative flights. Just as my son and I were about to sleep in the airport Norwegian did save some grace by finding us a hotel room. We eventually flew at 12.30pm on 25th July - 2.5 days late. Yes Norwegian were cheap which is why we tried them. However these economies were evidenced with shoddy planes no support network with other airlines and they were quite frankly bullied by LAX Airport. Even though the flight itself was faultless once it took off and the return flight fine I will never fly with Norwegian again.","","","Economy","","","3.0","2.0","2.0","4.0","","","3.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Hassaan Sadiq","Pakistan","2013-07-01","I had a chance to travel from London to Lahore on PIA Boeing 777-200. Flight was on time though we faced difficulty during the check in process. The staff were not so co-operative and friendly. The flight temperature fluctuated and caused discomfort. The tasted excellent but the presentation was poor.","","","Economy","","6.0","4.0","3.0","5.0","4.0","","","4.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Amna Shafqat","Pakistan","2013-04-18","Flew to London from Lahore. This trip to London was very enjoyable. The cabin crew was very helpful the aircraft was a 777-er and the food served was excellent. Blankets and pillows were handed out when needed. Even though the seat covers were torn here and there yet the comfort was there. Recommended.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Amna Shafqat","Pakistan","2013-04-18","I returned from London on 26th August 2012. Flight was ok but it started with a delay of 4 hours from Heathrow London. For me it was a comfortable flight the crew friendly even though the gentleman sitting a seat away from me was barking out loudly just because he couldn't find space in the overhead container for his luggage. Apart from this incident the flight was comfortable.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","A Malone","","2009-08-30","Just got back to Edinburgh from Bodrum with Onur Air. The checkin and flight out was quick and painless although the pilot sounded half asleep when adressing the passengers - only ruined with the outrageous prices for drinks etc on the plane but like others have said you don't have to purchase them. The flight back was on time - the thing people have to remember is that you're booking a flight with a budget airline and you get what you pay for.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Lewis Elliott","","2009-08-29","Onur was a satisfactory airline. The staff were pleasant if slightly reserved and the food. But a very comfortable flight. If I were to suggest an improvement it would be that Onur Air should have some inflight entertainment. We flew for 4 hours from Durham Tees Valley to Dalaman and it was fairly boring.","","","","","6.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Loughran","","2009-08-29","Gatwick to Bodrum. No problems drinks and food expensive a bit cramped. The A321 took off on time and arrived early. Give this airline a shot if money is tight.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Robin Harper","","2009-08-29","Durham to Bodrum return excellent fights on new aircraft. Good service much better than easyjet etc staff very nice and helpful. Drinks expensive but we knew they would be and took our own onboard.","","","","","9.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Frédéric Noiret","France","2013-01-24","CDG-MCT return. Cabin configuration: 1-2-1. Welcome drink with a bad Champagne. The crew never smiled. The main course was cold. Poor IFE. The Internet didn't work on both legs. No French announcement. Very disappointed.","","","Business Class","","3.0","3.0","1.0","3.0","2.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","H Evans","United Kingdom","2013-01-22","LHR to BKK via Muscat. Fantastic experience using Oman Business Class and will certainly use again. Price was excellent for this route we did book 7 months in advance. the service was great staff very friendly. Great food. Seat comfort and extras great. Wi-fi and mobile use available inflight.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","I Demir","United Kingdom","2015-06-18","First time I have flown with them and probably the last. I travelled with my wife and toddler. We thought it would be best if we boarded the plane empty handed so put our hand luggage with our check in bags. At the counter, we were 25kg under our allowance but they did not allow hand luggage weight to be added to check in bags so we were 0.6kg over our limit.  They already had a counter set up next to our check in desk and insisted we pay £11 or remove something. I had to open up the bag and pull another pair of trousers and a tshirt on! This was on front of all others waiting to check in. In the aeroplane, the seats lacked leg room, very uncomfortable. The cabin crew were miserable. ","","FamilyLeisure","Economy","London to Istanbul","2.0","1.0","1.0","2.0","1.0","1.0","","2.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Robert High","United States","2015-06-12","We flew from Istanbul (Sabiha Gokcen airport) to Dalaman (and from Izmir to Sobeha Gokcen for the return). Our experience was generally positive. On time. Pleasant staff. One issue: the bag weight limit is only 8 kg so virtually all roller boards must be checked. We paid extra to get a confirmed seat and early boarding, but in one
case entry to the plane was via shuttle bus, so the early-on extra cost was of questionable value.","","Couple Leisure","Business Class","Istanbul (Sobeha Gokcen) to Dalaman","7.0","1.0","5.0","4.0","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Ledger","United Kingdom","2014-08-20","I flew from London Gatwick to New York JFK I am a frequent flyer on BA and had very low expectations for this flight. I opted for the Premium Economy service as that was their top tier class and I was over the moon with the whole entire experience. The worst thing about the flight was having to fly from Gatwick south terminal which is just awful however everything about Norwegian was top class. The premium economy seats were extremely comfortable for a non flat bed seat in comparison to Word Traveler Plus on BA it was simply incredible. Right from the offset I had a good experience with the express premium baggage check/check in desk and priority boarding on the flight. The food was presented in a very nice package only down side is that they only had one option of fish available when they reached me (I don't eat fish). However the sides dessert and drinks were delicious. The service was slightly slow but was excellent so didn't mind. They didn't have time to serve duty free as the wait until the very end we landed early so they had only got to the front row before having to pack it up. Will 100% be flying with them again just wish they had a route into Heathrow!","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Harvey","United Kingdom","2014-08-20","I am a fairly regular customer of Norwegian on their short haul routes from the UK to (and domestically within) Denmark over a number of years and have always found them very good and a certainly a cut above the other no frills airlines flying from the UK. I have recently flown with them for the first time Long Haul from LGW-JFK out on 7th August 2014 returning overnight on 12th/13th August 2014. I have to say that apart from a small delay on the outgoing flight the all round experience was excellent. 787 Dreamliner planes were comfortable and actually felt less cramped than larger planes on other UK airlines flying the same route. I had booked the extra legroom seats (rows 7 and 24 respectively) grab them if you can! Inflight entertainment system was like having your own ipad state of the art and more reliable than other systems I have experienced with alternative British carriers. I actually managed to sleep a little on the return overnight flight which is a first for me on a long haul flight and I had little jet lag as a consequence. Cabin crew were efficient and friendly and the ambient lighting and windows which have automatic filtering depending on the external conditions were remarkable. On this experience I would be more than happy to book again long haul with Norwegian London to New York for £365 return (including the extra meal checked luggage and advanced reserved seat package) in August beats all other airlines hands down and offers as good as any other economy offering by other UK carriers.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Rizwan Ahmed Khan","Italy","2013-03-25","Travelled last week on PK 733 from Lahore to Malpensa. I have flown with many airlines in the world but the comfort and friendly environment which I experienced with PIA was never felt before I hope PIA will re-gain its glory.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Ali Abbasi","Canada","2013-03-19","I travelled to Karachi from Toronto on Sunday. No blankets seats were uncomfortable and our flight to Karachi required us to stop in Islamabad get our luggage out and check in again before we were on our way to Karachi. The entertainment system did not work for the whole journey. The service has become extremely poor now.","","","Economy","","2.0","2.0","3.0","4.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","B Hatton","","2009-07-30","We had a terrible flight out with extremely cramped seats. The return from Antalya to Manchester was a bit better but crew were rude and unhelpful. When I politely asked if I could have a pillow for the night flight home I was told there were none. I asked why since it was a night flight and the stewardess just snapped back ""Don't ask me"". She tore the complaints form out of the flight magazine and told me to fill it in if I was unhappy. Wonder where that finished up as it was just to be handed to the cabin crew not even in an envelope!!","","","","","3.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Jacqueline Riggs","","2009-07-30","Gatwick to Bodrum Found the fact that our row of seats seemed to move considerably quite alarming! Very cramped and the staff not very friendly. Refreshments very expensive. Return flight chaotic boarding as we were allowed to board both ends of the plane. Turkish passengers obviously more favoured! But it was cheap!","","","","","2.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Sue Wilson","","2009-07-27","EMA-Dalaman return.The flight out was on time - we were lucky enough to be allocated extra leg room seats. The announcements were not brilliant and the food onboard is very expensive - but you dont have to buy it. The return journey was on time and although we sat near the back of the plane the flight was comfortable.","","","","","7.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Stephen Desmond","Oman","2013-01-08","This was a six hour flight from Bangkok to Muscat. After the first hour the entertainment system packed up at my seat. I asked the flight attendant 4 times to do something about it. On each occasion he must have just pressed some sort of reset button but he never came back to check to see if it was working. On the fourth occasion of me asking he got quite irritated. I gave up in the end and spent a very boring flight without any entertainment. The flight attendant's attitude was one of he couldn't care less.","","","Economy","","2.0","3.0","2.0","4.0","1.0","","","2.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Rhonda Pullen","United Kingdom","2013-01-07","London - Muscat - Bangkok return. All four sectors on time with good food and attentive service. The seats were comfortable and we were able to sleep for some of each flight. We would have only one complaint - not the fault of the airline - screaming children. On all four sectors the flight was marred by screaming infants. On our last sector one infant screamed for much of the journey and on the third section dad ignored screaming child and read his book oblivious to the discomfort of both the child and other passengers! Would we travel with them again? Most definitely! In terms of service comfort and value for money you cannot beat this airline - they give other Middle East airlines a 'run for their money'.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","J King","United Kingdom","2015-06-06","We flew from Newcastle to Dalaman on 25 May and returned on 1 June. I was a bit anxious after reading the reviews. The first surprise was the newish plane the seats were very comfortable which felt like soft leather (not material) with plenty legroom. The crew were very pleasant and friendly and seemed to go out of their way to be helpful to a couple of passengers who wanted to swop seats. The return flight was the same and both flights were spot on time. I would definitely fly with Pegasus again.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Bishop","United Kingdom","2015-06-04","Arrived at Stansted airport to be told that the UK flight to Istanbul was delayed by three quarters of an hour so I would miss my connecting flight. The next available flight to my destination was in two days. In the meantime I would need to pay for my visa entry to Turkey and would be left stranded at an airport hotel 25 miles from the city centre. All staff at Pegasus in Turkey were very rude. I received no apology and was told that if I didn't want such problems I shouldn't 'fly budget'. Needless to say when I got my replacement flight none of the food nor the extra legroom I had booked were transferred to the 5 hour replacement flight.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Germain","France","2014-08-15","My first and last time with Norwegian. I flew from Stockholm to NYC on July 30th and returned on August 6th. I booked with Norwegian because they offered a unique experience about the 787 and direct flights to NYC. I checked the flight status before leaving for the airport my flight was delayed more than 5 hours with a new departure of 11 pm (instead of 5.30pm). I went to the airport on time to learn that the flight was definitely delayed because of a technical issue on the plane that occurred 2 days ago. After waiting 4 hours at the airport with my luggage we were allowed to drop our luggage and check-in. I waited 1.5 hrs to drop my luggage. At the desk the receptionist discreetly ask me if I would agree to switch to another flight (because of over-booking) the following day and Norwegian would offer me 600€. However they were not able to tell me if the flight would be on time and if over-booking problems would be absorbed. I refused as I had to be in NYC the next day and he gave me a voucher for a meal. We were waiting 45 minutes without any explanations. Finally we took of at 11.45 more than 6 hours after the scheduled departure. The plane was an old and dirty EuroAtlantic plane seats were narrow plane was dirty. The EuroAtlantic crew were welcoming but it didn't change the fact that the plane was so uncomfortable. To return we were on EuroAtlantic again with limited entertainment. The flight was only delayed one hour which was a good surprise. The plane was indeed old with limited entertainment but still better than the first one as we had larger seats and individual screens. Seats were old and not in a good shape but the crew were nice and we arrived 40 minutes late in Stockholm. Overall my experience with Norwegian was not good at all. I will never fly with them again!","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","W Lester","United Kingdom","2014-08-15","We are currently sitting on a Norwegian airplane at Gatwick Airport. We were supposed to leave at 7.15pm but are still at the gate at 8.32pm No one has given us any information and the plane is sweltering hot ok we've finally been told that there's a fault with plane but they're not letting us off for another 20 min because there isn't anyone to authorise us getting off. This is a total joke.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Saban","United States","2014-08-15","DY7006 1 Aug 2014 New York - Stockholm-Arlanda. The original booking was to take the flight on the Dreamliner but that did not occur and the flight was subcontracted out to Portuguese Air. This appears to be a common practice for this airline and after reading the reviews is the basis of many of the complaints. We booked first class and found accommodations no better than economy. No pillows and few blankets. Flight crew was more interested in socializing during the flight rather than addressing the needs of customers. No entertainment during the entire 7 hour flight. Some of the restrooms were non-functional. Food was substandard. But what concerned me most was a lack of safety culture by the staff. Upon landing customers jumped out of their seats and started removing items from the overhead bins and remained standing as the plane proceeded to the airport. Not a word was said to anyone by the staff. In all my years of travel I have never observed such unsafe behavior. This is a no frills airline so take this into account before you begin the journey.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Azam Qureshi","United Kingdom","2013-02-20","London to Islamabad. Boarding was quick and easy flight was smooth and the plane was fairly new 777-er. Business class was excellent - the best I experienced on any airline. The food was delicious and the plane was clean. The meal's were warm and fresh and had a lot of choice. The crew were smart and kind and the entertainment was enjoyable. Real Pakistani hospitality with a Western twist.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Z Shah","United States","2013-02-12","LHR-KHI. We flew PIA from Lahore to Karachi at the last minute due to our Air Blue flight being cancelled due to bad weather. The plane was a 777-ER and was relatively new. The seats in Economy were extremely comfortable and the seat configuration was excellent as well (2-4-2). The cabin service on PIA was very friendly. The food though was some type of unidentifiable sandwich (the rumor though is that PIA will stop serving food on domestic flights). But overall a pleasant experience for a two hour flight.","","","Economy","","9.0","5.0","5.0","3.0","0.0","","","3.0","1"
"peruvian-airlines","/airline-reviews/peruvian-airlines","Peruvian Airlines customer review","M Devoic","Croatia","2014-11-25","Lima-Cuzco and Arequipa-Lima they offered the best price 190 dollars (for example LAN wanted 530 dollars). Taking off and landing on time on both flights. Flying on board of older B737. In Lima the plane was so smelly it was really a unfavorable situation for both staff and passengers. No explanation no excuse although it was intolerable. Seat comfort average nothing special ""conserve style."" Staff service was also mediocre a little sandwich cake and a juice but still better than many European airlines. Flight attendants a little bit rude hurried and clumsy. Inflight entertainment non existent. Moreover during the whole night flight from Arequipa to Lima (20.55) the lights in the cabin were turned off. Reading light doesn't help a lot if you read something. I really think that Peruvian should do much more to get the attention and trust of passengers. I hope that their service will be improved.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","3.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","S Srinivasan","","2009-07-19","IST-Izmir. Check-in was painless and a separate counter for those checking in without bags. Boarding a bit chaotic as the announcement was shouted out only in Turkish. Plane was an old MD-80; seats were old but otherwise the plane was clean and appeared well-maintained. Crews friendly and welcoming. All drinks/food must be paid for but it's not a big deal on a 1 hour flight. Legroom very good for economy class. I'd recommend them for domestic flights in Turkey.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","D Thompson","","2009-07-12","Belfast to Dalaman. Good flight both ways no delays. Staff friendly flight from Dalaman to BFS had TV screens showing a map of where you were Bought food and drink on-board as Onur Air do not do in-flight meals a tin of coke cost €4.00 which in uk pounds was £3.50 - so if you dont want to pay big prices buy some food and drinks before you board your flight. Safety demo in English and Turkish nice plane.","","","","","9.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Haynes","","2009-07-07","BHX to Dalaman airport. Good flights both ways on time normal check in no delays. Staff were friendly flight from Dalaman to BHX had communal TV screens showing us a map of where we were quite interesting! Didn't buy any food or drink as pricey so bring some with you (4 hour flight) but that is what you get for cheap prices! Good safety etc. Saw some very distressing safety reviews of Onur Air before I left which were worrying but the safety levels turned out to be high and both flights were smooth. Would fly again.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","C Barrass","","2009-07-01","Manchester to Bodrum return. Both journeys on time - homeward journey actually landed 30 minutes early. The plane was clean and not crowded - we had 3 seats for 2 going out and many coming home had the same perk. Loads of legroom and the seats reclined so well that I was able to sleep on both Journeys. OK food and drink are expensive but Turkish airports must be the only ones in the world that allow you to take liquids through. We took sandwiches from home and snacks from the resort. I did not find the attendants any different to those on other charter flights. bAll in all the flights were a vast improvement on Thomas Cook Turkish flights and I would have no hesitation in using Onur Air again.","","","","","8.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Majid","Malaysia","2013-01-07","Flight KUL-MCT-ZRH economy class. Internal outfit is new probably the plane is new too. One thing that made a huge difference was that the leg space between the seats felt larger than other airlines. This made the journey comfortable. In-flight entertainment was great food was good too. But Oman Air is tied to MCT as its transit point MCT needs to upgrade itself to complement the great service of Oman Air.","","","Economy","","8.0","5.0","3.0","4.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","T Koehler","Germany","2013-01-07","Flying FRA-MCT-CMB in Business. Business Seats in A330 excellent lot of space fully flat. But the service was a nightmare extremely slow ineffective and not professional. Take-off at 9.45pm serving dinner at midnight. Appetizer and dessert good main course nothing special. The MCT-CMB sector with 3 hours delay no information no excuse. An old 737 Business seats not comparable with the A330 service not exist. Lounge in Frankfurt crowed with JAL Passengers Lounge in Muscat excellent. Overall not a pleasant journey.","","","Business Class","","3.0","5.0","1.0","2.0","3.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Yannick Lucas","France","2013-01-02","Paris-Muscat-Bangkok return in Business Class (December 21st 2012 and January 1st 2013). Wonderful experience. The seat is more comfortable than all the other business class seats I know and even some first class seats (only negative point: a lack of storage room in the middle seats). Very good food with a Top Chef cuisine and a very good service. Nice lounges in BKK and MCT with very good food. Definitely my favourite airline.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Khadra Hassan","United Kingdom","2015-05-20","We flew from London Stanstead via Istanbul eventually heading to Dubai with an 1 hr 40 mins stop over in Istanbul. The flight from London was delayed for 1.5 hrs sitting in a hot plane with no information given no updates - nothing. Food wise there is a menu provided but apparently nothing on the menu is available on both flights I took (London to Istanbul and Istanbul to Dubai) - what's the point of that exactly?. Eventually we landed in Istanbul over 2 hours late hungry and thirsty with no time to buy any thing to eat at the airport we had to run from one end of the airport to another so we wouldn't miss our flight.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Joao Guerreiro","Portugal","2015-05-02","Had a return flight with them last April from Istanbul-Kayseri and despite being the only experience with Pegasus I can consider it the best LCC that I have had the opportunity to fly. New aircraft very friendly crew (in contrast with overall rude airport staff in Turkey) great prices and adding baggage/meal and allocated seat with a upgrade it is very good value for a small fee in comparison with other LCC. I recommend Pegasus.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Luca Zocche","France","2014-08-14","Flight 7002 26 June from New York to Oslo. Check-in staff were very nice and quick. The flight left half an hour late. The plane was very modern inside and the seats were very comfortable. The meals were small but okay. Flight arrived early in Oslo. I had a great experience aboard Norwegian and I will fly them again in the future.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Joanna Spencer","United Kingdom","2014-08-14","Flown with Norwegian 3 times now returning from Malaga on the 13/8/14. Aircraft clean and comfortable also free wi fi which is fantastic for the kids. My daughter had back surgery so I booked her a wheelchair Norwegian were so helpful I cannot fault them will always use them also if you book in plenty of time I have always found them to be the cheapest on these flights alone I save myself £450.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","B Fazal","Denmark","2013-01-30","MAN-JFK. Overall trip was acceptable. ground staff poor ground procedure useless procedure was long and ineffective. Onboard the seating procedure was awful. Misplaced hand baggage and families were the main reason behind this. Cabin crew not really able to help they just let passengers figure it out. When airborne inflight entertainment was poor due to technical issues furthermore only some IFE were working. No maps nor flight info or flight data. Food was poor only served a proper meal once. On the bright side the aircraft was modern and new.","","","Economy","","6.0","4.0","2.0","2.0","1.0","","","3.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","S Bhatti","United Kingdom","2013-01-28","Travelled to Islamabad with kids. Plane interior was old and shabby. eat covers were torn and no pillows or blankets were available even though it was a night flight. TV screens were not working and nothing was done to rectify the problem. No choice in regards to food kids got the same dishes as the adults.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"peruvian-airlines","/airline-reviews/peruvian-airlines","Peruvian Airlines customer review","B Michaels","United States","2014-01-02","We flew from Lima to Arequipa on one of Peruvian's aged 737-300s. The planes are in an all-economy layout with very tight seats (still in their Southwest Airlines decor). The airline offers no-frills bare-bones service by a VERY attractive group of male and female flight attendants. A free drink and snack box (with an inedible sandwich) is offered. This is the most basic way to travel around Peru. I can't suggest flying this carrier. It is cheap and gets you where you need to go. Don't expect them to run on time either.","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"peruvian-airlines","/airline-reviews/peruvian-airlines","Peruvian Airlines customer review","Caroline Thijs","Netherlands","2013-11-14","My flight from Lima to Cuzco was first delayed and later cancelled because of bad weather. They kept us waiting in the airport for over 5 hours. All we got was a horrible little sandwich with a glass of soda. We collected our luggage and were told to come back the next morning. All other airline companies were flying to Cuzco (LAN/Star Peru). We were treated like dogs and thrown on the streets. Nobody even took the time to properly inform us.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Ahmad","","2009-07-01","Flight to Dalaman from Gatwick with my husband 6 year old and an 18 month old baby. We hadn't prebooked our seats but sat together on both trips and sat 3 rows from the front. We found the seating not cramped and our son liked sitting on the floor on the way back. The flight out was fine only 30 minutes delayed and crew were brilliant with our children. Food was a bit expensive but we took our own so that didn't bother us. The return flight was on time and crew were very friendly again. I did forget to mention the weight you are allowed. It is 20kg and they are very hot on this and were getting people to empty their cases or pay the fines and this was at Gatwick and Dalaman and the cost was £5.00 per kilo you were over.","","","","","9.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Jo Gray","","2009-06-26","Just been to Dalaman from East Midlands. The crew on the outbound flight were not very polite or friendly the seats on the plane were set very close together and drinks/food etc very expensive! I would recommend you buy water/food from the airport before boarding. The inbound flight from Dalaman was slightly better.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","T Hamilton","","2009-06-16","Dalaman to East Midlands. All seemed well on route to the airport with the tour operator saying that our flight was on time and leaving at 1930hrs - we check in go through passport control and get to the gate ready for boarding. Then staff tell us that we have to leave the gate as our flight is delayed one hour. We hear no more until 2045hrs when we are told that the flight will be at 2300hrs - the flight disappears completely from the screens with no update from anybody as to what is going on. We then get the flight back on the screens saying 2330 estimated time of flight then we are told that is the time the plane will get there next thing we know we are looking at a screen saying 0130hrs the next day. My seat allocated was 31B - imagine my surprise when I got onto the plane to find the rows only go up to 28?. We are told just to sit anywhere. We finally arrive East Midlands at 0530 go through immigration to luggage claim - only to find that Onur Air had not put any luggage for any passenger on the flight. We did get a semi frozen meal onboard as an apology - says it all really.","","","","","","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Chan","United Kingdom","2013-01-02","Bangkok-Muscat-London return journey on 28th December was better than the outbound journey to Bangkok but overall I felt the service cleanliness and food was good. The quality of service and food was better on the last leg to London. The plane was slightly more comfortable as it was a new aircraft but the aircon was too cold though. The flight was delayed by over an hour with no prior warning from the airline at Muscat which I though was poor.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","3.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Michael Schade","United Arab Emirates","2012-12-30","AUH-MSC-BKK return in Y class. Finally an airline which offers a decent Y class product. Comfortable seats with a decent 34' pitch good food great IFE and competitive airfares. All flights arrived ahead of schedule. For me its the best ME airlines at the moment.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","L Channon","United Kingdom","2012-12-28","I was flying to Bangkok via Muscat and found the flight to be really good. Was also able to charge my gadgets via the USB ports next to the in flight screen while I watched some films which was very handy. The seats were comfortable on both legs and you had adequate room to stretch your legs but on the first leg I did have the unfortunate pleasure to have one annoying child who was too animated each time he watched a film and kept on fidgeting for 6 hours. The food was good and kept you going. Only downside on this trip was the stopover in Muscat which was 12 hours but I will not hold that against Oman air as the flight was cheap so cannot complain. In fact my next trip to Bangkok is with Oman air again and this time the stopover is very minimal.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","T OKeeffe","Turkey","2015-03-20","Have yet to have a flight without issue whether it be delays with boarding procedures constant delays due to late arrivals or equipment failure. They claim to be an International Carrier however 3 time in the last 2 months there has been issues with flights transiting SAW Istanbul airport and they have been unable to provide an English speaking staff member to consult with passengers. Pegasus Staff at SAW are rude. Compared to other low cost carriers I regularly fly unless you absolutely have to use them my advise is catch a bus ride a bike or walk before flying Pegasus Airlines.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","G Davis","United Kingdom","2015-03-20","Flew with Pegasus as part of a package holiday to Bodrum I was a little apprehensive as I am not the best flyer and had never heard of the airline. Plane was new and modern on both trips and the staff were great language a bit of a barrier but there English was better than my Turkish. I would recommend this airline to anyone as I have flown with the package airlines i.e. Thomson First Choice Thomas Cook and this little airline blew them out of the water the seat space as standard far excels them.","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M vd Meulen","Netherlands","2015-03-09","My trip from Antalya to Amsterdam via Istanbul with Pegasus was very bad and disappointing. The expected transfer time of one hour in Istanbul was one hour. Arrival at Istanbul was one hour late because of a one hour delay at Antalya. The connecting flight was already closed at arrival. On arrival in Istanbul staff informed me I should not expect to travel to Amsterdam that evening and would be booked on a flight the next day. Hours of arranging papers at the airport to arrange for a stay in a hotel in Istanbul and waiting for nothing. Very unprofessional personnel at the airport. Trip next day was a bad experience again long queues all over improper gate changes. Very bad experience indeed.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Lowe","Australia","2014-08-14","Paris to Oslo rtn. It was not a new 737 with the sky interior but it was clean and everything worked and the service was wonderful. We were travelling as a family of 7 and the staff were very helpful and friendly. The flight back was on one of their newest 737-800's with the sky interior and it was excellent. Comfortable seats and the WiFi was fast. Very impressed and would certainly fly Norwegian around Europe. The inflight snacks were nice (had the chicken sandwich and it was delicious). The only slight criticism is the 20kg luggage limit but they make up for it with the 10kg carry-on limit.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Allison","United Kingdom","2014-08-14","I have travelled quite often with Norwegian Air during the past. I have always been satisfied with their service until I travelled on flight DY1633 from Vienna to Oslo on 25 July 2014 when “the walls fell in”. The incoming flight from Oslo was about 3 hours late in arriving in Vienna. The waiting passengers were not aware of the reason for the planes delay in arriving. Shortly after the planes arrival in Vienna 5 or 6 Austrian police appeared and started taking 4 or 5 of the awaiting passengers out for further interrogation. No explanation was given by a member of the ground staff as to the reason for the 3 hour delay in arriving at Vienna which was apparently due to the connecting flight from Bodø to Oslo being delayed 3 hours because of fog. When we got on board at about 00.30 an explanation was given by the Captain as to the delay. Drinks were available on the flight but had to be paid for instead of being offered free of charge after such a long delay. The flight eventually arrived at Oslo Airport at about 03.00 over 3 hours late! As I had 2 tickets for the Airport Train to Sandvika I asked one of the flight attendants how I could get to Sandvika as no trains were available at that late hour. I was given a short rude reply to contact Norwegian Air’s Service company at Oslo Airport. I eventually did and the service company rudely told me to take a waiting bus to Oslo Centre and a taxi on to Sandvika and make a claim to Norwegian Air afterwards. Lack of information and rude flight attendants with in my opinion little experience has made me think twice about travelling with Norwegian Air again.","","","Economy","","","4.0","1.0","2.0","0.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Sheryar Awan","Pakistan","2012-10-16","LHR-ISB. Check in was good and quite simple. The lounge was ok with some good nibbles. Boarding was very good we had priority so we were the first in. 2-3-2 layout and were booked for 3D 3E and 3H. Takeoff was smooth. The service was fantastic cabin crew were polite and helpful. The Food was the best I have had on any airline I have travelled!! The seat was comfortable. In-flight entertainment was disappointing. PIA is good at the hard and soft product.","","","Business Class","","9.0","5.0","5.0","5.0","2.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","A Hassan","United Arab Emirates","2012-10-16","My flight was last week between AUH-ISB. Apart from the inefficient ground staff to the lethargic cabin crew the unkempt interior and bland food they managed to lose my luggage as well. Unfortunately I should have known better because just months ago they managed to lose my mothers luggage.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","P Marks","","2009-06-09","Gatwick to Bodrum return. The flights were on time both ways but that is the only positive thing I can say . We had row 10 going out - the seats don't recline so that when the passenger in front reclines their seat you are left with absolutely no room to move. Considering the rows are so close together anyway this made our flight the most uncomfortable we have taken. In addition the plastic cover on my arm rest had disappeared leaving me with a sharp metal frame to rest my arm on - how dangerous could that be if a child got that seat? On the return journey we were lucky enough to be able to recline our seats which made the journey marginally more bearable. Yes no frills yes no comfort and yes extortionate prices for food (if available) and drink (6 euros for a small can of beer - around £5.40! No Onur Air you would not be my airline of choice again.","","","","","3.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","James Fenwick","","2009-06-09","I was delighted to discover at Newcastle airport a modern clean aircraft together with attentive staff. Flight excellent the safety instructions delivered in perfect English and easy to follow. Drinks/food at no greater cost than the average budget airline. On our outward journey we were offered extra legroom at no extra cost. The extra legroom on the return flight was already taken but since there were only 55 people onboard that hardly mattered as we were all able to occupy a row of three seats and have a few hours sleep on the early morning flight. Onur Air was an excellent flying experience and one which I would be happy to repeat.","","","","","10.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M Kelly","","2009-06-08","Shannon to Izmir - flight was delayed by 30mins. There was no food on the flight - I would expect a 4 hour 20min flight would surely have more to offer than just KitKat. Staff were lovely and very sorry they couldn't provide the food we expected.","","","","","5.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Nick Dawes","","2009-06-08","We left Gatwick for Antalya on 29th May one hour late boarding what looked like a very old aircraft indeed. About 2 hours into the flight the pilot announced he would be making an emergency landing at Vienna Airport due to a problem with an engine and that he would give more information once we had landed. The cabin crew looked as worried as many of the distressed passengers. After a very heavy landing we were eventually taken off the aircraft. We were then held in Vienna for 10 hours while an aircraft from another airline was found to take us to Antalya. When calling them regarding the return journey we were informed that they same aircraft would be used. Needless to say we decided to purchase another flight from another airline (Thomas Cook). A quick Google search will reveal a number of similar stories over the past 4 years (worse in some cases) and reports that the airline was banned from four European countries recently over safety concerns.","","","","","","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Ingo Rossler","Germany","2012-12-25","FRA-MCT-BKK and return. Very nice experience. Good seat comfort and amenities. Quite good catering and choice of three meals wine was only okay though. Wide choice of inflight-entertainment.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Branston","United Kingdom","2012-12-21","London to Bangkok via Muscat and return. Great flight with no delays. Attentive crew on the whole save an odd crew member and relatively comfortable seats. In flight entertainment was good and amenity packs were provided. Faultless landing on all four flights and an all round positive experience. I will fly with Oman again having paid more for flights with other airlines with a less pleasurable outcome.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","G Umiker","Switzerland","2015-02-18","Before departure was a nightmare. Not sure Pegasus has all the responsibility. Flight Izmir - Ankara. Plane was at the gate. At schedule boarding time boarding announcement in terminal. But nothing happened. The Pegasus Gate Staff stayed 5 minutes and left. He just came back 10 minutes after schedule departure time. During this time we had all boarding and final boarding announcement in terminal screen even showed ""flight closed"". When he came back we simply been told the flight couldn't depart due to technical problems we had to wait for another aircraft coming from Istanbul. we even received a message from Pegasus saying flight would now depart at 20.40 2h late. Again at 20.10 new schedule boarding time we again had announcement for boarding. But we still had no plane. The airplane only landed at 20.45 and finally departed 2.30 late. No clear information given during this time as said staff disappeared letting us alone at the gate without any information. However when we could finally board and go cabin staff were nice professional smiling and service was great. But ground service is a nightmare.","","","Economy","","5.0","3.0","3.0","4.0","0.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Rose Harris","Australia","2015-02-06","We flew on a number of internal flights with Pegasus during our trip to Turkey as well as an international flights from Istanbul to Athens - which included a connecting flight- and had no complaints. We chose our seats and ordered a snack beforehand there were no glitches at all and we found the staff to be helpful and friendly. This airline exceeded our expectations for a low cost carrier.","","","Economy","","10.0","4.0","4.0","3.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Georgios Vrontos","Greece","2015-01-19","ATH-SAW-TZX on B737-800 ATH-SAW seat pitch was ok not great but on domestic flight SAW-TZX the seat pitch was very tight. Friendly staff but the cabin was uptight. We had ticket which included baggage and sandwich / soft drink. Sandwiches ware very tasteful. No IFE but you could see the trip on fall down screens.","","","Economy","","5.0","2.0","4.0","5.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Kris","United States","2014-08-14","We flew low fare from Fort Lauderdale Florida (FLL) to Copenhagen Denmark (CPH) on August 7. I had read the reviews so I knew what to expect - delays and no frills. Our flight was delayed 1 hour found out via FLL website - no big deal. We did not pre order food baggage or reserve seats. Flying as a couple we checked in together and we assigned consecutive seats. Aircraft was new media selection was good. Hard to sleep - lots of interruptions. There were 9 seats per row so a 3-3-3 set up. It's a 9 hour flight it's an economy airline it's what I expected. Don't buy food on the plane - it' starts at $4 cokes and $8 mini Bailey's. As a couple in our twenties traveling to Europe on a budget it was satisfactory. We have 2 more Norwegian flights while here - will review again. Note on the FLL airport: if you have a late evening flight be prepared that the shops/food close around 8.30 - disappointed not to get a meal. Not even a cup of water will be offered to you on the plane. Headphones/blankets not free. I brought a big sweater - that was a good decision.","","","Economy","","10.0","2.0","1.0","1.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Hansen Henrik","Denmark","2014-08-11","I had a one-way flight LAX-CPH Dreamliner. No delay and service was good. The flight was cheap so that was fine. What I didn't like was that you get charged a lot on all services - food luggage blanket seat and so on and the price level is very high. What I didn't like was that if you didn't pre-ordered food then you have to wait to order food/drinks until after all the pre-ordered had got their service. The selection of food was either chips or a sandwich and to very steep prices - I took a cheese sandwich (no other option) and a 25cl red wine total cost 19 USD. The temperature in the airplane was roughly 18C/64F at least below what I am used to. I suspect that the Dreamliner plane has an advanced indoor climate where the temperature could be set electronically to a certain number so why didn't they set this from the start? If this was deliberately to make us buy blankets I don't know! Overall I don't like long overseas flights where you have to purchase food and drinks. A tip - buy food from the departure location (non airport) and save money.","","","Economy","","2.0","5.0","4.0","2.0","5.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mo Arif","United Kingdom","2012-10-11","I went to Islamabad on 29th September from Birmingham. Entertainment was poor inflight staff were polite and food was really poor. Came back on 11th October and faced the same issues food horrible and entertainment was non existent. Come on - eight hours flight without any entertainment?","","","Economy","","2.0","","","","","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","A Ahmed","United Kingdom","2012-07-22","I found my trip from LHR-ISB very easy going and comfortable the flight left on time crew and staff were very enthusiastic and willing to help the plane itself was clean and presentable with great legroom a good amount of movies to choose from. In flight meals and snacks were efficiently given out and had plenty in terms of choice same on the return journey! The airline operates a more than generous 40kg allowance per passenger which is another added bonus.","","","Economy","","9.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Amna Shabbir","United States","2012-06-13","13-hour direct flight from NYC-LHE and a connecting flight to Karachi. The crew were very friendly. I lost count of how many times we were served food which was always good and had multiple components. The entertainment could have had more variety but it wasn't bad. The seats were very comfortable. Bathrooms looked clean. Even te check-in staff at NYC were helpful. What I was most surprised about was that our flight from Lahore to Karachi couldn't have been more than 1.5 hours and yet were served a full dinner. Overall my experience was excellent and the ticket was cheaper than all other airlines: we paid about $1470 for 3 flights (Atlanta to NYC NYC to LHE and LHE to Karachi).","","","Economy","","9.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M McCarthy","","2009-05-31","Dublin to Izmir Turkey 4 hour flight no food on board not even sandwiches. I asked for a can of coke and was told there was none. I asked a second flight attendant and was told the same. Ihad to ask 3 attendants before I got my coke - very annoying. We were assigned seats that didn't recline  the ones in front of us did so we had seats stuck in our faces for the entire flight. I flew back return today and same thing no food available to buy. I should include that the flights were not delayed by much. The staff were friendly but at the end of the day a 4 hour flight should have some sandwiches available. I heard some people got some sandwiches at the start of the flight but none left by the time the attendant got to our seats.","","","","","2.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M Renshaw","","2009-05-14","we travelled from East Midlands to Dalaman. You get 5kg extra luggage allowance with Onur Air free sweets and cake on the outward journey and the aircraft wasn't as shabby as Thomas Cook. Okay the cabin crew dont smile a great deal and the food and drink is so expensive onboard.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","G Stevens","","2009-05-10","Just flown back from Dalaman with Onur Air. Both flights on time. planes clean and looked pretty new. Crew helpful and friendly and just as good an airline as our budget ones.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","J Taylor","","2009-05-09","Manchester to Bodrum. Check in was fast and efficient plane was clean and ample leg room. Staff fine and landed on time. The return trip we checked in quickly at Bodrum took off in time and arrived early in Manchester. Overall we couldn't fault the airline and would use again.","","","","","9.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","J Atkins","Australia","2012-12-17","A very good airline. I flew Kuala Lumpur to Tehran and return via Muscat. The main serving of food is of a high standard and well-portioned they even provide dinner on the 2am 2-hour flight to Tehran. Crew are mostly helpful and professional bar a couple of sour exceptions. The inflight entertainment seems to change depending on the aircraft but my Muscat-KL flight had a huge range of music and movies. They also provide toothbrush socks eye mask etc to economy passengers which is nice. Let down was a two-hour delay leaving Tehran for which absolutely no apology or acknowledgement was received at any time.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Steve Williams","United Kingdom","2012-12-14","LHR-MCT-BKK in business class - it is more of a first class service compared with other airlines cabins. The food was excellent on all legs the seat is huge in a 1x2x1 configuration great lounge in LHR MCT and BKK where Oman have their own lounge also. Crew were super on all legs only thing that lets it down is the IFE which is not as good as some other carriers but not a huge concern when your seat is so amazing. Have booked again and Oman Air is definitely my new favourite airline.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","A Douas","Greece","2015-01-19","ATH-SAW-ESB. Pegasus is half the price of THY for this route so I prefer flying for them for 2 flights that last no more than 1 hour each. Since the flight is so short I never bother with the overpriced food and drink. Seats are fine flight attendants don't bother you unless necessary for safety or if you want something to eat. 20 kg free luggage allowance is better than most legacy carriers! SAW airport much better than IST. All in all for short haul I have no problems flying Pegasus at all.","","","Economy","","10.0","4.0","4.0","1.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Rig","United States","2015-01-14","Have flown a few times from Baku to London Stansted. Pegasus code shares their flight to Baku with Azerbaijan Airlines. AZAL does not book you through to your final destination so you must wait at a long transfer desk. It is often confusing and people who do not need to be waiting in line are in line and it is a mess. When you return on Pegasus to Baku you must wait at an AZAL transfer desk. Not many people fly to Baku and there is never anyone working there. The Pegasus agents are always nice and say they will call them for me. Planes are bare bones and have ads on the back of the seats. I had to take some medicine and asked if I could have some water - 2 euros. Everything is for sale which is usual however I have been on one flight where I was starving and the attendant never made it to the rear of the aircraft. SAW airport is pretty nice and very clean. I choose Pegasus because it is cheap and the flights are usually short. Would hesitate to take them on a long flight.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ollie Watts","United Kingdom","2014-08-08","I flew DY7015 to New York from London Gatwick on July 15th and returned on DY7016 on 2nd August. Having booked flights last October due to very cheap fares and being able to flying on the 787 I was not disappointed. I had read about the use of rented aircraft when things go wrong with their 787s but I flew on the 787 on both flights without any technical delays. Both flights left just a bit behind schedule but that was due to late passengers and the shear amount of aircraft movements at each airport. The first thing I noticed once stepping on board was the clean and fresh new smell (I flew on their newest 787 which was less than a month old) and the crew were very welcoming and helpful much more so than BA long haul. My IFE stopped working within the first 20 minutes on the outbound flight and I had to share my mum and sister's and the cabin crew didn't reset it despite being asked to twice so that was my only disappointment. It worked fine on the return flight. The pre-ordered meal going out was actually quite nice but on the inbound flight was not the best but economy airline food often isn't the best regardless of airline. The crew were attentive and friendly on both flights engaging with the customers well and always did their best to help which was great giving Norwegian are a low-cost airline. Well what can I say about the 787 it really is a pleasure to fly on! The electronically dimmable windows were cool and the size of the windows is quite large compared to similar size planes. It is a quiet plane even on takeoff so during cruise you aren't kept wide awake by the bellowing roar of the engines. I found the seats to be comfortable with great leg room (so much more compared to the likes of BA) and the mood lighting that changes colour gave a fresh feel to the flight. As an aspiring airline pilot/aviation enthusiast as well as a passenger all in all I loved my experience flying with Norwegian long haul on their 787! For a low cost airline the service is good friendly crew the pilots on the return flight were welcoming and kept us informed when possible about updates etc and there were none of the notorious extraordinary delays that seem to affect a fair few of their long haul flights. I really hope their long haul expansion works out for them as they look set to receive 9 more 787s next year in addition to the 7 they already have and that the technical issues that sometimes affect their 787s iron out. I would not hesitate to fly with them again giving the great fares. My parents are flying with them Gatwick-Barcelona in October and are eagerly anticipating their modern sky interior 737-800. If you want to fly long haul at half the price of the 'big boy' carriers fly Norwegian and don't be put off by some of the big delay stories you hear!","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Eye","United States","2014-08-08","Flew OAK-Oslo on July 2nd. Had bought my ticket months earlier and was very excited to fly on the ""Dreamliner"". Reviews on this site as well as others left me a bit worried so I was greatly relieved to see the Dreamliner roll into the gate at Oakland ""International"" Airport right on time. Check in was simple quick and pleasant. Plane left on time. Flight crew professional and pleasant. The plane itself being new is great although not greatly different than a 777 or Airbus. I will say the improved cabin ventilation system seemed to make quite a difference upon arrival. Did not order food but flight attendant comped me a beer and nuts after giving up my seat to a woman with two young kids. Arrived on time and did not have to worry about missing my connecting flights out of Oslo on another airline. Biggest drawback was the $36 half sandwich & beer I had at Oslo Airport. Not sure if I will fly them again as Oslo connections are poor and let's face it the only people who can afford Norway are Norwegians.","","","Economy","","9.0","3.0","3.0","4.0","4.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","S Karimi","United States","2012-06-07","Dubai–Karachi. Check-in process disorganized with long lines. Check-in open for two cities at the same time. Help was not available consistently. Local staff at the counter very helpful and cheerful. Nice welcome at the cabin door. Got an “A” window seat in the rear section of A310. Cabin remained very warm until the aircraft started taxiing. FAs asked passengers forcefully (but not rudely) to get to their seats and remain seated. Very proper announcements with a pleasant manner were made in Urdu and English. Sound and video quality of safety procedures slightly mumbled. No audio or video entertainment available though plane was equipped with both. Decent drinks and food service given the short 1 hour 40 minutes flight duration. Female FAs were well groomed and cheerful. Male staff looked fatigued and needed some perking up in grooming. Arrival in Karachi on time but plane was sent to the domestic satellite. Passengers were taken to the international arrivals hall by bus which was chaotic.","","","Economy","","7.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mark Bickerton","United Kingdom","2012-05-20","ISB-KHI. I had received a message the night before saying that the 10am flight would probably be delayed and this was confirmed in the morning as 12.30. Its annoying but at least I knew in advance so stayed in the hotel for a few more hours. The check-in was fine and fast at ISB and eventually we left at 12.30. Poor food just a dry sandwich and some coke so I am glad I wasn't hungry! I don't think I saw one of the crew smile for the whole flight.","","","Premium Economy","","3.0","","","","","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Qayyom","United States","2012-03-22","Chicago ORD-Karachi KHI - B777-200. Plane was new flight crew excellent and the seats easy to sleep in. Entertainment is ok food is simple but of goof quality. Cabin crew provided kids with coloring books. Eye masks and toothbrush provided upon request crew were quick and fast to respond.","","","Economy","","9.0","","","","","","","4.0","1"
"petroleum-air-services","/airline-reviews/petroleum-air-services","Petroleum Air Services customer review","N Batchelor","United Kingdom","2011-01-07","SSH-LXR-SSH Dash 8 Q-300. A bit dubious as I had never heard of this Egyptian carrier and the name doesn't inspire a great deal of confidence but I was pleasantly surprised. A new aircraft on this short 50 minute flight comprehensive safety demo in English that was understandable. Complimentary juice and a small snack provided I would not hesitate to use this airline again.","","","Economy","","8.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","F Manning","","2009-04-18","Gatwick to Dalaman return. I was pleased with both flights. There's not much legroom but no less than any other budget airline. There's no inflight meal/drinks service but I knew this in advance and took my own. At the end of the day you get what you pay for and I was perfectly happy with what I got.","","","","","8.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","M Thompson","","2009-03-26","Durham Tees Valley to Dalaman. Staff friendly modern fleet and are good on space. They offer no in-flight entertainment. The toilets were clean and overall are no different to jet2 or easyjet.","","","","","7.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","T Draper","","2008-11-05","Birmingham to Dalaman on 24 Oct. Flight left on time and was comfortable enough. Took our own food as had been warned food on board was expensive. We were notified a week prior to our outbound flight that the return flight had changed and was much later. Didn't mind too much gave us an extra day in resort. However when reconfirming return flight travel agent said time had not changed but our transfer company told us flight was now over an hour later! After going to departure gate were informed of technical problem and flight delayed again! Flight left at 2.30am on 1st Nov. We were one of the last to check in and got 2 seats in row 2 (fine) and 3 seats in row 35 the worst on the plane! Right at the back and seats bolt upright no recline - these seats should be banned! Staff could use some customer service training not very helpful or friendly.","","","","","4.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","B Smith","","2008-10-23","Return from Dalaman to Manchester incurred 6 hour delay as arriving aircraft suffered technical fault and taken out of service. Full marks to Onur Air for getting replacement so quickly and a larger A321 with more legroom. Have used Onur Air many times as they are cheap and reliable - normally. Happy to go without entertainment and canned music. Crew pleasant and helpful. Baggage allowance still 20Kg which is more than some rivals. Suggest they go back to cooked meal and free drinks and add cost to ticket as two trolley services plus duty free is a waste of their time and keeps us awake unnecessarily. Would use them as preferred carrier to Turkey.","","","","","7.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","M Castaldi","Italy","2012-12-12","MXP-MCT-BKK and back. Great food (spicy chicken and other specialities) desserts and breakfast. Snack was not so great quite low standard for this airline. Highest pitch among the other airlines great comfort but unfortunately I was unable to sleep properly because of noisy passengers. The computer in the front seat provides movies music flight infos and so on. Cabin crew was super professional very friendly and always smiling.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","J Eneide","France","2012-12-12","DXB-MCT frequent flyer. Quite good service for such a short flight but nothing exceptional. Warm sandwiches are systematically served (a choice between sweet and savoury is sometimes available) however there is no beverage choice. Water and orange juice are complimentarily available within all the flight. Operated by Embraer 124 or Boeing 737-800 young and clean aircraft's. Muscat Airport and DXB Terminal 1 are both a pain but flights use to take off and arrive on time.","","","Economy","","6.0","4.0","4.0","3.0","3.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Zafrullah Hamzah","Ireland","2012-12-12","Second time flying Paris CDG - KUL return via Muscat. Very happy with the onboard service. Cabin crew attentive and professional. The seats were comfortable and the lounge facilities in Paris Muscat and Kuala Lumpur excellent. Just some minor comments regarding the limousine service Oman Air's website should not advertise this if it is not available for all business class passengers especially when booking online where only one business care fare appears to be available therefore limousine service should be made available. Oman Air may also want to include more Malay cuisine on their a la carte menu for destinations to and from Malaysia.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","B Baser","Switzerland","2015-01-05","A320 ceo from ZRH to SAW on 29-Dec-2014. Pax was 6'2 tall at 250 lbs. Seat comfort: minimal pitch exit row or row 1 is a must. Seats themselves were not worn out but the pitch was tiny. Sitting at the front I observed the head cabin crew member lower the cabin temperatures from 26.5 °C to 24 °C just following a 120 minute tarmac delay and increasing it to 26°C right after landing. I am not sure what the purpose of this was but I believe that 26°C is too warm for most PAX as such I rate the overall seat comfort as very Poor. Incidentally food and drinks were sold during the tarmac delay at the higher temperatures. Staff service - fair. I personally had a very good experience with the staff but I'm also a friendly down-to-earth PAX. The captain informed us regularly about the ongoing delays whilst we were on the tarmac - this was good communications. Food and beverages - overall fair to good compared to other airlines' coach classes. Obviously it's for-purchase unless included in a more expensive ticket class - but the taste and extent of the food and beverages were fair to good. Inflight entertainment - none existed. No charging ports either. Value - great value. Also the flight to SAW means anyone on the Asian side of Istanbul saves a lot of time that would otherwise be wasted on Istanbul roadways crossing the town. Overall recommended - no frills with a quirky touch. Convenient flight to SAW for some PAX such as myself.","","","Economy","","5.0","1.0","3.0","4.0","1.0","","","3.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Ash Karim","United Kingdom","2014-12-18","I flew from Dalaman to Istanbul and on the same day from Istanbul to Lefkosa (Northern Cyprus) in October 2014. Both flights were delayed by 15 mins on take off but made up the time in the air. The seats were slightly on the smaller side and slightly less leg room than other major airlines but I am not too tall and the flights were short so it wasn't a problem. There are drop down TV screens which showed live flight path speed altitude etc. The Pegasus planes were more modern than the Jet2 planes that we flew from Newcastle to Dalaman. The flights themselves were comfortable (not much turbulence). I had no problems with collecting my luggage. Overall I would highly recommend Pegasus. Remember this is a no frills airline so don't expect luxury. Its simply there to get you from A to B in one piece.","","","Economy","","10.0","3.0","4.0","3.0","3.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Wim Weber","Netherlands","2014-10-01","I flew from Brussels to Bodrum and back in September 2014. Both flights had a delay of 1 hour. Staff were not very helpful nor friendly. Seats are very small and not comfortable (worn out I think). Landing was not enjoyable either: not smooth.","","","Economy","","4.0","1.0","2.0","3.0","0.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Martin Joanne","United Kingdom","2014-08-08","I flew Gatwick to Tenerife 23 July and returned 2 Aug with my family. I was very pleasantly surprised with this company after years of using EasyJet and Ryanair for short haul trips. Very comfortable seats with considerably more legroom than the other economy airlines. Extremely polite efficient cabin staff and again I found the inflight service better and cheaper than the alternatives. I paid just over £800 for 5 return flights in the school summer holidays which was an absolute bargain. Would definitely use Norwegian Air again very impressed!","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Gustafson","United States","2014-08-08","The flight from LAX to London on Norwegian Air's Dreamliner was superb. The crew were friendly and polite. The seats were comfortable. The entertainment system worked perfectly. The upgraded ""nice and tasty"" meal was quite good. A wonderful experience! Then came the return flight from Copenhagen to LAX. We waited 6 hours in the airport and 1 hour on the plane before takeoff with no explanations. The Customer Service offered a $10 meal voucher but they were almost offensive in their behavior. Thinking we would be returning on the same airline that we flew to Europe on was an assumption we should not have made. To our dismay the Dreamliner was MIA and instead we ended up on EuroAtlantic. As if that wasn't enough of a stunner the entertainment system was a total joke no WiFi our paid for ""nice and tasty"" upgraded meal never manifested and when we inquired about it the flight attendant got irritated acting as though we were out of line to even ask. Never would I fly Norwegian Air again without an absolute guarantee that it would be the Dreamliner both ways which will never happen. I can't understand why Norwegian Air would choose a rickety old plane with a rude crew to substitute. The one good thing the pilot did get us home safely.","","","Economy","","2.0","3.0","2.0","3.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Stephanie de Ville Sarti","United States","2014-08-06","Avoid Norwegian is my honest opinion and let me explain so many reasons why: Last week I accompanied my niece from LAX to LGW on Norwegian's advertised ""dreamliner"" aircraft. It turned into a 3 day delay and since we live hours away my niece had to sleep in the airport as no hotel rooms were offered. We were given limited info from the ""handling agents"" at LAX for Norwegian since apparently there is no actual Norwegian staff at any airport. I tried to call customer service. After excruciatingly long wait times we got a very unfriendly person who sounded like they did not want to be there. I read other reviews where Norwegian farms out the Dreamliner sometimes to a ""leasing"" company and much older aircraft well I did not believe it until my niece got a text message that her return flight would be on such an aircraft. It is nothing like the Dreamliner they proudly advertise. Well my mother always said if you want cheap then you will get cheap. Now I see it firsthand. Avoid.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Sarah Mohd","Malaysia","2012-03-19","KUL-LHE and LHE-JED return. Cabin crew from KL to Lahore were not friendly. Food was ok but were not offered a choice. Inflight Entertainment very outdated. I was asked twice to move from my original seat with no apologies.","","","Economy","","3.0","","","","","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","A Aamir","Canada","2012-03-15","We have travelled to Pakistan many times on PIA from Toronto to Karachi and I have to say that the experience was great. Staff were friendly and courteous and the inflight entertainment was very good. The food was good except on the return. The bathrooms were very dirty but the overall experience was good.","","","Economy","","8.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Fahad Yaqoob","Pakistan","2012-03-03","Just flew Paris to Lahore with my family and we were very satisfied. Good service great food polite staff and spacious seats with personal screen but lacked good entertainment system. We liked the Boeing 777 seating.","","","Economy","","8.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","D Springham","","2008-10-20","Gatwick-Dalaman return. Good value airline staff pleasant leg room good and no delay apart from 15 minutes on return journey. Take your own food as airline food is expensive (so is Dalaman airport). Would use again.","","","","","6.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Sharon Lander","","2008-10-17","Dalaman from Gatwick return. Only had a short 15 minute delay on return. Planes clean leg room okay and staff were fine. We were travelling with a 3 year old so was dreading long delays but had no problems. Took our own food and drink on both journeys (bought return flight stuff from resort as airport is expensive). Announcements on the planes were in English with a heavy Turkish accent so we couldn't understand them.","","","","","3.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Jane Keogh","","2008-10-15","Having rearranged our flights because of XLAir had little preconceptions about ONUR Air except that it was a budget Turkish airline. We left on time were treated well and for the 4 hour flights to and from Bodrum were perfectly satisfied. Even the leg room seemed marginally better than most budget airlines. Food and drinks on board are extortionate so recommend taking your own. This does mean you will have to pay airside prices for any drinks you take so decide whether those are more than £2.50 for a standard can of fizz on the plane and make your choice! Or take fruit instead.","","","","","3.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","J Crichton","United Kingdom","2012-11-21","Muscat to Zanzibar. Outbound flight was ok food nothing special and entertainment poor but the crew were great. On the return leg (which was 7 hours long to accommodate a stop in Dar Es Salam) we had no drinks service virtually no entertainment poor food and only 2 crew members to serve 140 economy passengers Oman Air has got its premium routes but falls short of international standards on other routes.","","","Economy","","","3.0","2.0","1.0","1.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Saleh Asif","United Kingdom","2012-10-30","Heathrow-Muscat-Mumbai return journey. Both flights friendly staff plenty of leg room and good quality food. Muscat Airport is good but with only 5.5 hrs stop a coffee and book filled the gap adequately. Seating was 2-4-2 so had no issues with a squashed middle person. My finding: a lot better than other airlines I have flown in the past.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Bourne Denzil","United Kingdom","2014-10-01","PC502 and PC702 on 18th September. STN-FRU. B737-8. I paid the small extra fee for exit row seats on both legs. It was worth it! I was able to sleep. The jet was late leaving London but my bags arrived with me in FRU even with a short transit time in SAW. I was impressed. I also paid a nominal fee for pre-ordered food on board which was tasty enough. Great thing is you get a free luggage allowance on international flights of 20kgs.","","","Economy","","10.0","5.0","4.0","5.0","1.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","C Campbell","United Kingdom","2014-09-28","Pegasus is the worst airline I have flown with. Flew Stansted-Sabiha Gocken Istanbul on 19th September and back again on the 22nd and both flights were delayed by an hour. Each time we were delayed the staff did not give any indication as to why we were late nevermind the fact that they didn't even acknowledge that we were late! (The gate said Boarding but there was no plane at the gate yet). No announcements were ever made and no apology about being late was ever given. The staff were not particularly helpful and the seat pitch size is smaller than that of Ryanair. On both flights were flew in the night (one flight was from 11.35pm - landing at 5.15am) and they left the full lights on the whole time and kept making announcements about duty free and food even though everyone was trying to get a blink of sleep. Getting to/from Sabiha airport is also a nightmare especially during heavy traffic periods. Do yourself a favour and fly either Turkish Airlines or someone else into Ataturk airport. You'll save yourself a lot of stress.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Chase","United States","2014-08-06","We missed our connecting flight from Paris to Copenhagen. We contacted Norwegian Airlines at ORLY airport who informed us the flight would not be refunded or changed-the flight would still stand as is. So after spending 1000 euros to get trains to Copenhagen to catch our flight it was then delayed 5 hours and they switched us to an EuroAtlantic Boeing 777-200 from 1998 instead of the Dreamliner we had paid for! The plane was dirty with food debris and trash all over and under seats. Very apparent it had not been cleaned at all. Seat arms were broken the light switch above the seat broke apart when turned on. Also the TVs did not work. On some TVs there was no audio. No entertainment package games or wi-if that we had paid for and been promised. Also the crew seemed lost and confused obviously operating on a plane they were not familiar with. No complimentary drinks for 7 hours in between the 2 meals provided. The stewards were never around never collected trash. I had to seek them out in the back of the plane where they were standing leaning over earplugs in playing on their iPhones oblivious and disengaged from passengers and their needs. After reading all the previous comments it appears Norwegian maybe doing a bait and switch promising paid Dreamliner tickets but providing defunct broken dirty old planes but collecting premium money for it.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Chase","United States","2014-08-06","Norwegian did it to us also. Our flight was DY7091 Copenhagen to LAX aboard the Dreamliner on August 2nd. We also never received a text or phone call about the delay. Upon arriving at the airport and checking in we were given vouchers to eat to make up for the 5 hour delay. No one ever told us about the plane change. We proceeded to board a Euro Atlantic plane which we just assumed was maybe a sister company (Not the case). Our flight was the most miserable flight. This plane was old dirty and even had ashtrays. We sat in seats that had white stuff sprayed all over from the previous flight and cups on the floor. One of the sinks in a bathroom was broken and another bathroom was completely out of service. The inflight entertainment or TV's did not work for most of the seats. The ones that did work had grainy and rolling pictures or no audio. My arm rest was broken and kept pinching me. You could not get a pillow or blanket. The overhead lights and remotes were hit and miss if they worked. This plane had no wifi staff that were clueless missing and just plain lazy. They did provide 2 meals with a drink. The food was ok no drinks were offered between the meals that were served 1 hour 30 mins after take off and before landing. My kids were bored and had no entertainment but me for 11 hours as their DS died while being used in the airport during the delay. This was a horrible flight for an adult but worse for a family with kids. Warning it looks like this is a common practice for Norwegian if you can get your money back try to or take a different flight completely. This is an unacceptable chartered plane Norwegian has leased to deal with the Dreamliner problem and they have been doing this to passengers for months.","","","Economy","","","2.0","1.0","3.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Hanv","United States","2014-08-06","New York (JFK) to Copenhagen (round-trip) July 2014. This route (JFK-CPH) is contracted out to EuroAtlantic Airways and uses a Boeing 777 with a friendly and efficient Portuguese crew. The airplane has leather seats older headrest entertainment screens (including a navigation channel) bring your own earbuds blanket/sweater pillow and hand sanitizer. The price you pay includes a 22 pound carry-on bag any checked baggage has an extra charge. JFK-CPH - Norwegian Air uses the generic check-in counter and generic agents at the far-end (southern side) of Terminal 1 at JFK. You only need your passport to check-in. The agents didn't seem too concerned with weight limits. The plane loaded from rear to front at the gate. No pillows blankets or earbuds. Everyone got a free dinner (tasty) and a skimpy pour of free wine. Everyone got a free box breakfast also. Many drinks were offered during the flight. Since they didn't give out blankets the plane was kept uncomfortably warm. Overhead storage filled quickly. CPH-JFK - Norwegian uses it's own employees at the Copenhagen check-in counter. Only a passport was needed to receive a boarding pass. Checked baggage was weighed. Carry-on bags were never weighed. Only two generic employees at the gate: one allowed entry to a secured seating area at the gate after checking passports and boarding passes; the second allowed everyone to board at once and collected boarding passes. Boarding went smoother than the rear-first boarding at JFK. Everyone got a free dinner (tasty) and a free large pour of wine and a free box breakfast. Many drinks were offered during the flight. No blankets pillows or earbuds. The plane was kept at a comfortable temperature. Lots of room in overhead storage. I purchased the Norwegian package that included a reserved seat a meal and one checked bag (44 pounds/ 20 kilos). If you arrive three hours prior to the flight you'll be the first to choose from the unreserved seats since everyone got free meals there was no need to pay for it and a checked bag can be purchased separately. I would not have flown Norwegian Air if I had a connecting flight and I would think twice before I took a flight within Europe with them.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Rabia Alvi","Pakistan","2012-02-20","ISB-MAN return. 777 with 3x3x3 seating arrangement which were comfortable and ample leg space. Nice and professional crew on both sides served with a smile and always courteous. Main meals were very good but a bit spicy for Western taste buds second meals served prior to landing and light breakfast on return which were OK and should be improved. Personal screens but very limited movie choices. Flights left late but landed on time.","","","Economy","","8.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Naseer","Australia","2012-02-17","ISB-HKK. Boarded on time but due to issues with luggage loading delayed 30 minutes but landed HKK on time. Staff very attentive and well mannered. Plane A310 which is almost 20 years old. Entertainment system still old TFT screens. Seating was very comfortable much better than the Cathy Pacific's A330 economy class arrangement. Overall very impressed.","","","Economy","","8.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","A Haroon","United States","2012-01-31","ORD-KHI. Excellent inflight service. Crew was very courteous. Seats are getting old but very comfortable. Good food. Flight was delayed.","","","Economy","","7.0","","","","","","","4.0","1"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","Lynne Cusse","","2008-10-09","Party of 8 adults flying from East Midlands to Dalaman. Check-in at both ends was fast & efficient with our group seated together. Our outbound flight was delayed by 3.5 hours but given refreshment vouchers (although as this was a late evening it seemed even more tiring) and inbound flight about 35mins. We had been advised there was no entertainment and food is expensive so we had taken provisions of our own. The staff were attentive enough and we were informed of delay reasons. Planes were ok if a little tired and leg room seemed to vary. Onur Air is a budget airline with no frills and doesn't pretend otherwise - all in all you get what you pay for.","","","","","3.0","","","","","","","","0"
"onur-air","/airline-reviews/onur-air","Onur Air customer review","T Kay","","2008-10-08","Birmingham to Bodrum. The seat was uncomfortable and my knees were touching the seat in front the whole time no matter how I sat. The plane was old food trays were damaged and would slope so anything put on them would end in your lap. Quite a few of the seats were stuck in the reclined position. The flight back from Bodrum was delayed by 2 hours - as many have said Bodrum airport is a rip off (£5 for a standard 330ml can). So take food and drink with you - Bodrum doesn't have the same controls over liquid and food like the UK. We did know there wasn't going to be entertainment and the tv's just repeated the same promotional tourist info every now and again which became annoying. The flights were cheap and you get what you pay for. I did however find it too uncomfortable for the 3.5-4 hour flights.","","","","","2.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Denzil Bourne","United Kingdom","2012-10-17","I flew LHR-MCT (layover 24 hours) MCT-BKK and then BKK to LHR via MCT. Outbound flights the service was very good. Crew attentive and leg room comfortable for economy. Amenity packs given on each leg. Main meals were good but the snack pre-landing was bland. Return there was an older cabin crew member who seemed to take a back seat and allow the female crew to do most of the work. The MCT-LHR sector all staff ship shape and on target. Great airline and great prices. Only let down was the IFE a little dated.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Sue Oliver","Oman","2012-10-11","My husband and I did an Oman Air Eid Package Tour to Sri Lanka in August. It was excellent value for money. The flights were on time and very pleasant. The vegetable curry that I had for dinner on our return trip was one of the best I have eaten. A range of alcohol was available for the passengers who fancied a drink with their meal.","","","Economy","","9.0","3.0","4.0","5.0","3.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","E Pavone","Italy","2014-09-19","I flew from Bologna to Istanbul 2 late. I returned from Antalya to Istanbul 1.5 hours late and lost the flight back from Istanbul to Bologna. The company brought us to a hotel for the night at 2am and the day after we took off at 1.30 pm (scheduled time 12.00 am). The staff didn't speak English only one person and not very well. Awful!","","","Economy","","1.0","3.0","2.0","0.0","2.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Manfiel","United Kingdom","2014-09-17","I flew from London Stansted - Sabiha Gokcen - Ercan airport. Flight was on time found the cabin crew were quite helpful when I struggled to put my hand luggage in the overhead compartment and take off and landings were all very smooth. I did find the planes very small however you get what you pay for and I found the journey to be sufficient enough for a short haul flight. I brought my own food onto the plane but ordered drinks from the cabin crew and they were more than happy to serve. I found the plane to be very clean when I boarded it but it a shame about the leg room even for me and I am only a 5'2. On return from Ercan the flight was delayed however we did not have to wait long. I ordered food on the plane this time and found it quite enjoyable and the flight was smooth with no turbulence. I was sadly seated next to a very disruptive passenger who was quite rude to the cabin crew but they handled him well and luckily he fell asleep for the rest of the journey! As a new passenger who has never flown with this airline before I was surprised by how good the service was and would fly with them again. Apart from the leg room and size of the planes I found my journey with Pegasus Airlines a good one and would recommend them.","","","Economy","","8.0","2.0","4.0","3.0","3.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Canella","United States","2014-08-06","Terrible service one of the worst flights I've been on. Flew from Riga to Miami. My connecting flight was ""final call ""1 hr before takeoff. The lounge they packed us in was tiny causing most of us to have to sit on the floor. Inflight services were terrible no beverages were offered periodically instead you would have to request awkwardly. I don't mind being charged for what I eat what was terrible was that there was no real food to choose from only nachos chips peanuts and garbage food. This service was not available for large potions of the flight. At the end off the long flight I was feeling very starved. Cost of flight included nothing which makes it hard to compare with flights that do when shopping. Extra for choosing Seats no included check baggage. My bag that was 5KG over weight cost £185. Will never fly again.","","","Economy","","","3.0","1.0","1.0","4.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Davis","United States","2014-08-06","DY7087 Stockholm/Arn to Los Angeles/LAX. Do not fly Norwegian Airlines! 2pm flight started with a 3hr delay and became a 9+hr delay. 8/01/2014. No info no updates no vouchers stuck in Stockholm. Went to another airline to trade in the ticket and was told ""No one will accept or deal with Norwegian Airlines"". Save yourself the headache. Do not fly Norwegian Airlines.","","","Economy","","","1.0","1.0","1.0","4.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Corrine","United States","2014-08-06","I flew to Oakland CA from Stockholm via Norwegian Air and was sorely disappointed with the entire experience. The flight was delayed for over seven hours with no explanation or communication. My husband only found out about the delay when he checked us in online the airline did not bother to send us a notification email. We were subsequently forced to endure a redeye flight instead of the pleasant midday flight we were expecting. Several of the flight attendants were snippy and rude likely due to the inconvenience this delay caused them as well. Further the exit row seating is severely cramped diminishing the comfort. Overall I would avoid this airline in the future and would advise others to do so as well.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","N Alam","United Kingdom","2012-01-17","Lahore to Karachi one way. Travelled Economy class on the 777-300. Flight less than half full fares not cheap at equivalent of £90 one way. Departed on time at 06.30 before any fog issues. Snack served which is just a sandwich dessert tea and coffee. Nothing substantial hence why its called a snack. Landed on time. Bags out quickly and plenty of time to get Emirates connection.","","","Economy","","6.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Valerie Smith","Pakistan","2011-10-12","ISB-YYZ-KHI business class in July 2011. While the interior of the plane was aged the seats were very comfortable food passable and service quite good. The amenity kit and pajamas were a nice touch. No alcohol of course. For the price this is a good deal for business class. And you can't beat the timing into Toronto. Departure at 7:30 Am from Islamabad and arrival in YYZ at 1PM same day. There's no more direct route to travel between Islamabad and Toronto. From that point of view alone this flight is a good choice and worth considering particularly for Toronto bound passengers but you have to accept that this flight will not have the amenities that Emirates Etihad Qatar and other airlines that fly internationally in and out of Islamabad.","","","Business Class","","6.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","A Nazerali","United States","2011-09-25","JFK-LHE-KHI. Good service comfortable 777 food was good. IFE and website/online booking and check-in really needs to be improved and was the only downside for me.","","","Economy","","7.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Karl Millan","India","2012-09-18","Flew from Cairo to Muscat on 14th Sep 2012. Although I was first in line at the check in counter at Cairo I was given seat No. 20 C which is an emergency exit seat with minimum leg room and no reclining feature. As the flight was full I had to endure this for 4 hours. Although the crew were apologetic they could not help in any way and their apologies did not help in relieving my discomfort. Also no AC when the plane was on the tarmac in Cairo. All passengers should be asked before being allocated an emergency exit seat. The entertainment was almost non existent. I am not quite sure why they bother to distribute head sets. The food was also just average. All in all a rather nasty experience. I will say however that the onward flight from Muscat to Bombay was a bit better as there were some spare seats. Need to note here that my seat was broken and was fixed in the recline position. The food was also better on this flight but the entertainment was still pathetic.","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Albert McCarthy","United Kingdom","2012-08-29","Travelled from London Heathrow to Bangkok (Business Class). From arriving at check in to leaving at Bangkok I must say this is the best airline I have travelled with. The staff were excellent the menu was brilliant and the IFE was good. The lounge facilities at Heathrow Muscat and Bangkok all were excellent with free massages.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Nick Atkinson","Malaysia","2012-08-23","Business Class Kuala Lumpur to London. Excellent all the way. From the booking of the ticket in KL to the smooth check in and the wonderful service I couldn't have asked for any better. All sectors on time and the lounge in Muscat a delight.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","D Simon","Israel","2014-09-14","I flew one way STN to TLV changing at SAW. Flight was a bit late but plenty of time for connection and got to destination on time. Minimal interaction with anybody on the plane. Even though it was a night flight the lights stayed on and the heating put on max/vents closed. Was this to sell us stuff? I managed to sleep and didn't really need anything from cabin crew. Complete lack of free water or internet at SAW airport though - prepare to survive a changeover without these or dig into your pockets to pay for that which should be free. There are electricity sockets though here and there and whiskey isn't too expensive. All in all fair enough for what I paid.","","","Economy","","6.0","3.0","3.0","0.0","0.0","","","3.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Nurhayat Sezen","United Kingdom","2014-09-10","I flew from SAW via AMS to LHR on 5/9/14. When I arrived at Heathrow I didn't have my baggage delivered. when I went to the enquiries I was asked for my baggage barcode stickers which was given to me in Istanbul SAW. The assistant told me that my baggage code says Stuttgart Germany. Only just now 07/09/14/ did I get my baggage delivered. It was a KLM ticket but Pegasus flight. I don't believe they know the meaning of customer service to provide one. For the life of me I do not understand how unprofessional some of the staff and managers at Pegasus Airlines can be. They don't speak English very well they all work like they've been forced or under duress. The flight was very uncomfortable with no leg room and I am only 164cm in height. The food prices are overpriced basic and tasteless. Never again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Nick Wilcockson","United States","2014-08-06","Aug 1st. Flight DY7087 from Arlanda to Los Angeles. Almost 8 hours delay. Scheduled departure time was 1400 and actual departure was 2145. We had driven 3 hours to Arlanda airport to check-in at 11am to be told that due to technical reasons the flight was delayed 2 hours until 1610. This then became 1840 and subsequently 2040. The announcements were made on the departure notice board. There was not one Norwegian Air employee to speak to at the airport. Given a 100 kroner meal voucher which barely covered the cost of a sandwich. The whole experience was a nightmare and we eventually got to LAX at midnight instead of 1615. The cabin staff were very polite and apologetic telling me that Norwegian Air long haul flights have a lot of problems and are very often delayed. I checked out the historical data for flights from Arlanda to Los Angeles and found that there were delays on 5 out of 6 flights the previous week with average delays of over 3 hours and in some instances cancellations. This was our second similar bad experience in a year with Norwegian. Never again and the flying public should be warned.","","","Business Class","","1.0","3.0","4.0","3.0","4.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Flores","United States","2014-08-03","Recently flew LAX to Copenhagen to LAX - It was not the Dreamliner but the budget 20 yr old EuroAtlantic with the Portuguese flight attendants. I had read about this but was hoping it would not happen to us. I asked when we were checking in and they said the Dreamliner was not going to be ready until Aug 1 and that we should have received some sort of notice. We did not. The overnight flight was fairly empty but my husband's row had non-functioning lights and as mentioned in other comments there were only two movie channels one for kids ""Rio 2"" only in Portuguese and very grainy. They did not give my kids a kids meal and never came around with water after the meal service (very strange). The flight back wasn't as spooky since it was a full flight and during the day. But it was the same low low cost charted flight with a very budget service and the same two movies in Portuguese. What a disappointment! Not the Dreamliner experience.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","3.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","N Chaudhry","United Kingdom","2011-09-11","Old aircraft's poor inflight entertainment unfriendly cabin crew. Haughty and unfriendly staff at check-in. Overall a poor experience.","","","Economy","","2.0","","","","","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","O Iqbal","Pakistan","2011-09-07","KHI to Colombo return on 737. Had riots in Karachi flight delayed by more than 5 hrs but the commitment shown by the staff was appreciated. In absence of stewards another cockpit crew served the passengers. Food was good. However the aircraft's condition was not what we would have like to see.","","","Economy","","7.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Taha Jawed","Pakistan","2011-09-01","Lahore to Karachi. B777-200ER's. Nice aircraft friendly staff food quality was decent with a 10 mins delay on departure. Overall a nice service.","","","Economy","","7.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","J Ray","Saudi Arabia","2012-08-20","JED-MCT-LHR. Friendly and fast check-in at both Jeddah and Muscat (we had a three day holiday stopover in Oman) great leg room and comfort entertainment on demand delicious food and wines punctual service and lovely crew. We were impressed by Oman Air and are tempted to use them regularly from Saudi Arabia to the UK despite three hours in the wrong direction on the first hop!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","David Leck","United Kingdom","2012-07-22","I got an exceptionally good business class deal with Oman Air when shopping around for fares from London to Bangkok. I am well-travelled and have used many airlines over the years in economy economy plus and business and have no hesitation in saying that this is quite simply the best carrier I have ever used. Oman Air's business class product is exceptional with an especially spacious cabin in a 1-2-1 configuration (the window seat giving you excellent storage space) a truly wonderful flat bed experience fantastic food brilliant service and absolutely fantastic crews on all four sectors of my journeys. The airline has great connection times in Muscat and a terrific lounge and also has its own lounge at Bangkok (small but really comfortable and with great service).","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","R Singh","Switzerland","2012-07-22","Use Oman Air as fly ZRH-MCT-DEL often due to business now that there is a direct ZRH connection. Find aircraft entertainment and catering great but the last touch on service i.e. staff service is still modest. Need more attention to detail like checking on drinks and not completely disappearing.","","","Business Class","","8.0","5.0","3.0","5.0","5.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Michael Komers","Turkey","2014-09-06","Pegaus Airlines should be avoided if possible. Myself and two of my friends recent flights from Stansted and from Zurich were delayed by over 1 hour their ongoing Pegasus Turkey domestic flights to Balikesir/Edremit by more than 2 hours. Pegasus still managed not to deliver the suitcases at destination. Today's Pegasus flight from EDO to SAW has been delayed by over 2 hours - and my friends luggage again did not arrive at Zurich. Pegasus seems to operate above their capacity their ground staff are left without information for the passenger and their infantile inflight communication speaks for itself. Choose Turkish Airlines or reputable airlines such as BA for your travel to Turkey even if this means transfering from Ataturk Airport to Sabiha Gokcen Airport. Your time lost due to this transfer will be more than compensated by the flight delays of Pegasus.","","","Economy","","","4.0","2.0","0.0","0.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","P Macklesworth","Poland","2014-09-06","August 2014 Flew Pegasus Bucharest Otopeni-Istanbul Istanbul-Berlin Schönefeld. The flight from Romania was late boarding by 30 minutes no explanation given apart from a muttered comment in bad English about ""air control"". We then had to wait on a hot plane for about 40 minutes before we were allowed to take off. Plane very modern. Upon arrival at Istanbul Gokcen I could see the chaos for people waiting for connections about 200 people with no information from Pegasus. Flight from Istanbul to Berlin boarded on time rude employee snatched passport and boarding pass away. Then sat on hot tarmac for 70 minutes due to again ""air control"" or what the captain said in a garbled message. Had to wait over 30 minutes at baggage reclaim at Schönefeld. Overall a very bad experience a very unprofessional airline. The safety video on board is in Turkish with English subtitles and is performed by children.","","","Economy","","","3.0","1.0","1.0","1.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Scott Sarem","United States","2014-08-03","DY7091 July 1 2014. when we boarded the plane we noticed that there was residue all over the tray table in my seat and the seat next to mine. I alerted the flight attendant and she gave me a napkin and told me to clean it up. I would expect that the airplane would be clean and habitable. When I went to the bathroom to wet the napkin I noticed the bathroom had not been cleaned from the prior flight. Once the flight started we were told that the entertainment system on the plane did not work. It did not work the entire flight even though the crew stated that they reset it numerous times. It is difficult to fly with children for 12 hours without entertainment. We paid for a service we did not receive. I ordered a meal for my wife online and stated that she had a nut allergy. When the food was being served on the plane there was absolutely no order to it and the flight attendants did not seem to know what they were serving. I asked the flight attendant about the food and she had no idea what was being served. She did however state that she thought there were no nuts but then states she did not have a roster of what was to be served. Had we known that Norwegian was going to hire a second rate charter company to fly us home from Copenhagen where the plane was dirty the food was bad the entertainment system did not work and the staff were rude we would not have booked the flight. We will never fly Norwegian again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Carmen Elrod","United States","2014-08-03","My first and last Norwegian flight from Ft Lauderdale Fl to Copenhagen (connecting flight to Munich and then Thessaloniki) was delayed 2.5 hours without giving notice by text or email on July 15th 2014). Upon arriving to the Ft Lauderdale airport 2 hrs prior to flight we were told flight was delayed 2 hrs which made us miss both connecting fights in Copenhagen and Munich hence having to repurchase new expensive tickets in Copenhagen re- routing us to Stockholm and then to our final destination in Greece (Thessaloniki). This airline might less expensive but they charge for blankets pillows earphones food (on an almost 10 hr flight). On our returning flight of 9 hours we were denied food or drinks by flight attendant!","","","Economy","","","3.0","1.0","1.0","4.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Boespflug","United States","2014-07-31","Our flight was scheduled for 8pm from LAX to London. The boarding process was delayed an hour or so which is fine. We sat on the plane for another 1.5 hrs this was a little strange there was no explanation given. After another hour the pilot told us that we needed to be towed so technicians could take a look. After another 4 hours on the plane he announced that the plane was not able to fly. We were towed back and got off the plane. There were no hotels available so we slept in the airport that night. The next day we were scheduled to board at 8pm. The boarding time was once again delayed an hour and then an hour again. After 3 more hours the pilot again asked that the plane was unable to fly. We are still waiting to hear how we are getting to London. Our whole European family vacation has been thrown off because of this airline. Although it is more affordable then most other airlines avoid Norwegian at all costs!","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Rizki Nugroho","Indonesia","2015-07-29","CGK-MNL-CGK. CGK-MNL far better smiles from the crew. 2 movies were played with bad audio even though I brought my own headphones. Two choices of meal and a nice dessert. Economy Class Seats offer enough space for legs, better than the LCC seats. ","A320","Solo Leisure","Economy","Manila to Jakarta","6.0","4.0","3.0","3.0","1.0","3.0","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Faisal Masud","Pakistan","2011-08-24","Islamabad to Karachi B777-300ER. Ample leg space good meal. Crew was polite and in-flight entertainment ok although not very entertaining. Seats were what you expect in Economy.","","","Economy","","8.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","T Khalil","United Arab Emirates","2011-08-21","AUH-KHI return. Leg room was very good food ok - PIA still offering food on a 2 hrs flight. Cabin crew attentive and co-operative. Entertainment was non existent.","","","Economy","","6.0","","","","","","","1.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Muhammed Ali","United Kingdom","2011-07-25","PIA has become very expensive. Staff give the impression that they do not want to be there. I was told one change of date was free but was charged Rs8000. My seat selection was unavailable but the plane was half empty. Plane was showing a lot of wear and tear. Delays are a normal they think nothing of a 2/3 hr delay.","","","Economy","","2.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Torsten Kaminski","Germany","2012-07-19","Colombo-Muscat-Paris in Business. First leg on a narrow body Boeing 737. Fine service with comfortable seats. Does however not match the Business Class on their long haul A 330 fleet which is really another story with great seats and exquisite first class like service. Lounge in Muscat outstanding. However as a couple occupying the two middle seats one is served by two different cabin crew which are not always well synchronized so while one has already the table set up with a complete meal it can happen that your travel companion is watching you without being served anything. Also the priority tagging of the baggage did not work at all in Paris and while we were the first off the plane many Economy passengers left the terminal before us. Still wonderful service at a good price.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Varley McLeod","Australia","2012-07-16","Bangkok-Muscat-Bangkok. Oman Air's lounge in Bangkok is excellent along with their flagship in Muscat. Service superb though some flight attendant's seem to disappear after the meal service which is the only slight downside. This airline seems to get better and better every flight.","","","Business Class","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Tobias Glaser","Germany","2012-07-09","Flight from Munich to Muscat was fine with acceptable service and good seat comfort. Unfortunately the trip from Muscat to Colombo was terrible. Very loud narrow seats poor service no inflight entertainment.","","","Economy","","4.0","2.0","1.0","3.0","2.0","","","2.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Rostas","United Kingdom","2014-09-06","Flew back to the UK with Pegasus yesterday. Not a good experience! I had flown into Istanbul with Turkish Airlines early in the morning (an on time and comfortable experience) had twelve hours to spend in Istanbul and was to fly with Pegasus at 9pm. I didn't check-in exactly two hours before departure hoping the line would have diminished somewhat. To my horror I encountered 100s and 100s of people all queuing together for all Pegasus flights. If I had waited in the queue my plane would have left long before I had got to its head. However one of the staff members very kindly let me go to the front. Having got through immigration and security I managed to arrive on time at the departure gate. However there we were all kept waiting and did not even begin to board until after 9.00pm. By the time everyone was on board - presumably quite a lot of the passengers had got stuck in the check-in queue - we had missed our slot and finally took off 45 minutes late. One of the staff on board who was otherwise helpful - I had been tricked when buying my ticket on-line into paying for a seat allocation a seat which had already been given to someone else who had flown from Cyprus. However he gave me an exit seat with much more leg room so I was actually comfortable - indicated it was because the plane had arrived late from Cyprus which a passenger subsequently told me was not the case at all. Pegasus is supposed to be a no frills cheap airline but as this was Sep 2nd I had paid a lot for my ticket. The plane was full of children many kept waiting on board and by the time we finally took off screaming loudly. During the flight we did not make up the lost time and then the luggage took nearly an hour to appear so I caught the last bus home by the skin of my teeth. Altogether a very stressful and unpleasant experience. Pegasus clearly needs to do something about their check-in procedures and not cut costs there. If we think Ryanair is bad in the UK Pegasus has thought up a few tricks that even Ryanair hasn't thought to include yet!","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Reza Zolfaghari","United Kingdom","2014-09-06","I flew Pegasus from London Stanstead to Tehran on 27 August 2013. According to the Pegasus web page each passenger is permitted one item of carry-on baggage measuring 20 cm x 40 cm x 55 cm and weighing a maximum of 8 kg. One laptop computer is also allowed to be carried on board without subjected to extra cost. At the time of check in I was asked to show and even weight these items with no objection to carry them to the aircraft. However at the time of boarding I was asked to pay £40 to get on board. Later on I realized that they have done the same to a few other fellow passengers. This way of forcing passengers to pay extra money and at the last minute is clearly cheating.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","H Ewen","United Kingdom","2014-07-31","Delayed over 43 hours on a flight home from LAX to LGW. The delay annoying as it was is made 100 times worse by the customer care or lack of. Being left for two nights to sleep on an airport floor with out blankets food and water is not acceptable. Families and travellers were left with no instructions on what to and where to sleep when no hotels could be provided.","","","Economy","","1.0","5.0","1.0","2.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Garcia","United Kingdom","2014-07-31","Booked a ticket for a flight leaving from London Gatwick on Friday 25 July going to Fort Lauderdale for a family funeral on Sunday morning. Given the circumstances I bought the tickets on Friday morning no delays were listed and I went straight to the airport. There the flight was initially delayed from 14.20 on Friday to 6.50am the next morning according to the representative at the desk. At the same moment received a text from Norwegian to say that the flight was delayed until 11pm the same night. No one knew what was going on. Eventually the flight was delayed twice more first until midnight on Saturday (a 32 hour delay) and then again until 8.50am on Sunday morning (a 40 hour delay). At this point I have been waiting at Gatwick for hours while the flight was pushed later and later. The final delay would have had me missing the funeral and no would could guarantee that further delays would not be incurred. I had to cancel my ticket and book a new one with BA for double the price which left right on time and gave me no issues. I cannot tell you how stressful this entire situation was at an already difficult time. I will never book with Norwegian again.","","","Economy","","","0.0","3.0","0.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Kh","United Kingdom","2014-07-31","Flew from London Gatwick to Nice on 27 July 2014. Flight was delayed. But at 7am on Sunday morning it did not make much of a difference. Entertainment on board - excellent free wifi - great. But the time I looked up from the computer it was landing time. I will book again on Norwegian.","","","Economy","","9.0","4.0","4.0","0.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Ty","Philippines","2015-07-28","Flew Economy for MNL-BKK and back for a short trip to Bangkok. Cabin crew were very attentive. On my flight to Bangkok, a woman was complaining about the only two meal choices available for Economy (pork and beef), but the staff were able to produce chicken and vegetarian meals for her. The seat pitch was a bit narrow, but once you recline your seat it doesn't seem so bad. On the return flight, we rode on a B777 and I was glad for the individual IFE. My seatmate's though kept restarting every fifteen minutes or so, and she had to select another movie that would play until the end. Food was okay, I liked the ones in our first flight better.","","Solo Leisure","Economy","Manila to Bangkok","7.0","3.0","3.0","3.0","3.0","4.0","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Peter Galliger","Canada","2015-06-17","Booking online and getting the baggage allowance is impossible so when you arrive to check in I was charged 1600 pesos for 1 kg over the weight! Long long lines to check in to the flight, very old and decaying terminal with no wifi - this is PAL's own terminal - one would think they would at least have the best most modern terminal for their national airline! The plane was old - with no in seat entertainment or TV screens on the walls. The food was awful. Toilets were not clean on the plane. The only redeeming feature was the staff were very nice and friendly and tried to be helpful. The last complaint is some of the regional flights arrive at Terminal 3 so you have to take a 1 hour taxi ride to get to Terminal 2 to catch the international flight.","","Business","Economy","Manila to Bangkok","3.0","2.0","4.0","1.0","1.0","1.0","1.0","2.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","M Cheema","Pakistan","2011-05-18","An A310 Islamabad to Leeds Bradford. Pre departure was smooth. Seats angled lie-flat and comfortable. Flight attendants were very helpful food good. Only negative point was that IFE was poor. PTV's only showed the map as well as only 4 other movie/channel options. I would recommend it as you get an excellent value for money.","","","Business Class","","7.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","N Haroon","Pakistan","2011-05-10","LHE-LHR on B777. Smooth check-in excellent staff. The thing that PIA could improve on is the availability of Continental meals. By the time the crew reached the back rows it was no longer available. The choice of movies in the IFE is old.","","","Economy","","6.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Nadim Alam","United Kingdom","2011-05-08","Karachi to Lahore Economy Plus. Check in easy enough at Awards Plus counter. A319 which had 3 classes clean enough and legroom acceptable for this sub 2 hour flight. Crew were pleasant and flight was full. Standard fare of chicken sandwich and kheer hot and cold drinks. Lahore to Karachi food standard fare and service was pleasant enough.","","","Premium Economy","","7.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","H Schmitz","Germany","2012-06-20","MUC-MCT-MUC: Second time flying with them in a year. Same good experience. Very good seat and food selection. Towel and amenity kit provided. Staff friendly. Outbound flight was delayed but inbound flight was on time. Entertainment is plentiful and worked fine. 10MB Wireless for 15 USD is a nice add-on to keep in touch with the outside world during the flight. Overall very good experience and recommended.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Eidoff","United Kingdom","2012-06-17","FRA–MCT-BKK-MCT-LHR seat pitch good on all flights but food  AVOD service average and patchy. MCT–BKK They rush you to your connecting flight to leave you sat on runway in the heat without aircon or the offer of water on one flight a large family /group of about 20 passengers bullied other passengers into moving seats so they could sit together. The flight crew lost control and there was an intimidating atmosphere. I saw one poor woman in tears the crew had moved her out of her seat to accommodate the bullies and then could not find a seat for her. They asked her to stand at the back near the toilet and wait until they found her a seat. One of the crew tried to get her into business class but that started an argument with 3 other crew. All this was going on in the heat on a cramped delayed aircraft. No announcement about the delay or why the aircon was not on.","","","Economy","","4.0","4.0","2.0","3.0","3.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Kaan Savul","United Arab Emirates","2014-09-01","I made a multipoint flight with Pegasus Dubai - Istanbul - Cologne - Istanbul - Bodrum/Milas - Istanbul - Dubai and was honestly satisfied. You get what you book. Regular seat didn't book food and had my own sandwich on my flight back I bought a steak menu on board which was fine. Flight attendants where professional not to friendly but also not upsetting.","","","Economy","","10.0","3.0","4.0","3.0","1.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Z Kallan","United Kingdom","2014-08-28","I flew a few days ago back from Ercan airport in Cyprus. I found the flight to be quite smooth until we reached London when we hit a bad spot of turbulence. The crew were quite helpful in helping some of those suffering from anxiety. As a nervous flyer myself I appreciated this. The leg room was a bit of a let down especially for those like my husband who complained of feeling a bit cramped. We ordered some food on the plane and I was pleasantly surprised. The airplane was very clean when I boarded and I wad greeted with smiles from the cabin crew. I found the captain very informative. Overall I found my experience to be quite enjoyable even though the planes were quite small.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Holmstrom","Sweden","2014-07-31","Had a 42-hour delay on JFK-Stockholm with no information at all about when the plane would depart and why the delay actually occurred. The only thing they helped one with was a bad sun-chair that they called ""bed"". Well not really. Poor airline.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Joel Tinker","United States","2014-07-29","Supposed to fly out on July 23rd from LAX to Gatwick. Once on the flight I thought not bad seats entertainment is ok then they announce that the flight will be delayed. We sat for another 2 hours without food or drink. Then 4 hours had passed people were requesting to get off the plane. After 5 hours on the plane they announced that everyone had to exit the plane and wait in the airport for further instructions. They started announcing that the flight would be delayed until later in the evening the following day. I received a text the next morning saying the flight would be at 5pm around noon the flight changed again until 8 pm. Arriving back at the airport the flight was delayed a half hour. Show up to the gate for boarding time around 7.30 pm and no plane. 3 hours later the flight is cancelled again. Staff were unfriendly. Do not fly this airline no matter what the saving is.","","","Economy","","","3.0","2.0","1.0","2.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","G Grigas","United States","2015-06-12","On a recent trip to Australia from the U.S., I decided to try Philippine Airlines. I flew Business class and was very pleased with every aspect of the trip. I found the aircraft to be in good comfortable condition. The staff to be very friendly and attentive. The food was very acceptable by airline standards. The only caveat would be that you have to allow an extra day to your trip as a night at a hotel in Manila would be required to allow for scheduled flights. Given that time is not an issue with me, I found Philippine Airlines a good choice.","","Business","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","L Mendoza","Canada","2015-06-11","I flew with PAL Business class, Boeing 777 PR 0117 and 0118 for April 17 2015. The service was just like any economy airline and the food lacks quality. They served salted fish and the rest are of fast food type Western Food. The crew were all smiles but unable to problem-solve. This is my second time to fly PAL and I always fly business class with other airlines. I cannot recommend this airline for business class. Perhaps economy would be more suitable. All it offered was a direct flight from Vancouver to Phil and back. However, there might be more fun flying with airlines that stop over Japan or Hong Kong provided you have enough lay over time.","","Business","Business Class","Vancouver to Manila","3.0","4.0","3.0","2.0","","","","3.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","C Tin","Hong Kong","2011-04-26","BKK-HKG. Plane very old inside and seats creaky TV blurry. Flight was fine check-in was quick most passengers were already on the plane from Islamabad. Staff friendly enough and food was ok from BKK. Waited a long time for the bags upon arrival.","","","Economy","","6.0","","","","","","","4.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","W Khan","Pakistan","2011-03-16","Karachi-London. Boarding was chaotic with pushing and shoving. Once onboard cabin crew were polite though more involved in looking after VIPs traveling on the flight. Food average and some items were too spicy the toilets were a disgrace. They were dirty and wet and no soaps for washing hands. Had to remind the crew thrice for it. IFE was outdated. Flight was delayed out of KHI over 2 hours. All in all a very below average flight.","","","Business Class","","3.0","","","","","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Y Shaikh","Canada","2010-11-20","YYZ-KHI. I made a request for a special meal (non-dairy veg) well in advance of the flight and reconfirmed with PIA prior to my departure. On the flight I was served lamb for dinner and chicken for breakfast. I ate two small salads during this 16 hour flight and the flight attendant insisted no special meal had been provided for me. Cheap tickets but I guess you get what you pay for.","","","Economy","","5.0","","","","","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Fraley","United Kingdom","2012-06-12","Economy very good. Seats are comfortable and similar space to BA's premium economy. Lunch/dinner very good. Snack not so good. All travel was on time.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Maja","Italy","2012-06-11","Return flight MPX-MCT-KUL. A330 aircraft's on all 4 legs in good condition reasonable leg room tasteful food in adequate quantities nice set of amenities big personal screens. However cabin crew completely disinterested and disorganized on all 4 legs. No greetings when boarding or leaving the plane no smiles. Tried to serve the food as quick as possible and then disappeared for hours. The lavatories weren't checked/cleaned during the flights.","","","Economy","","5.0","4.0","1.0","4.0","4.0","","","4.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Jaime Jaramillo","Colombia","2014-08-03","SAW-ASR 28 June Flight 166 and DNZ-SAW 2 July. Travelled internally in Turkey. All flights left on time. Excellent 737 aircraft and 320 Airbus comfortable for short flights. I recommend it and the price averaged $40 per trip.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Al Khalidi","United Kingdom","2014-07-31","7 Jul 2014 Aberdeen - Dalaman. Return 21 Jul 2014 Dalaman - Aberdeen. My 3 members family flew from Dalaman - Aberdeen. I arrived at the check-in desk only 30 mins before my flight due to a shuttle transfer mistake. The check-in desk was closed after talking to the check-in staff a few calls with security and the Pegasus captain I was checked in with 3 suitcases fast tracked through passport control security checks and boarded the plane 5 mins before take off. Check in Staff were not so friendly (no smiley faces) but very efficient. When I arrived at Aberdeen Airport I predicted that our luggage/cases would not make it until the next flight. What a surprise when we found our 3 cases were within the first 10 cases.","","","Economy","","10.0","5.0","4.0","3.0","2.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Gary Pollinger","United Kingdom","2014-07-27","We have used Pegasus many times and cannot fault it when you bear in mind it is a low cost airline. As a Turkish Airline it is obviously biased towards Turkish passengers but this is only to be expected. The staff are efficient and courteous but the best thing is the price - they are consistently low and there are no hidden extra's. We travel from Stansted to Izmir as we have a home in Kusadasi which is approx 45 mins from the airport and the planes consistently leave and land on time which makes the travel time about the same as it takes me to visit my daughter in Newcastle. Long May Pegusus Fly!","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ossi Vuorenmaa","Finland","2014-07-29","We flew Helsinki-Paris Orly-Helsinki 18-23 July. We knew this is a low cost airline and all extras must be paid for. We had some drinks and snacks which all were very good well worth the money. The seat comfort ok legroom as in other short haul airlines we have flown with. The planes were modern B737-800 free wifi was offered but we did not use neither did we use the inflight entertainment available on overhead screens. Outbound leg smack on time homebound 40 mins late on departure 20 mins on arrival. Boarding in Paris was quite chaotic. Everybody incl a lot of families tried to board at same time with no queue. Norwegian did not offer online check-in on these flights.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Lynn Sacks","United Kingdom","2014-07-27","Flew yesterday London Gatwick to LAX. Had never flown Norwegian before and never will again. Seats in economy smaller than normal. Unless you pre-order food (which we didn't) you are left with a limited choice of a limited selection of horrible snacky foods to purchase. Make sure you pack food before you come on. Had to return two purchases because they were stale. Feeling a little chilly from the ac? Well you will have to purchase a blanket as well as headphones. Oh and I got stuck in the toilet as did two other people sitting near me. The staff are always smiling which I'm sure is to make up for everything else that is lacking. Longest 11.5 hrs of my life. Never again!","","","Economy","","3.0","1.0","4.0","1.0","4.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Grafton","United States","2014-07-27","I was recently stranded in Stockholm when our trip was cancelled on an overseas Stockholm-Oakland trip. My biggest complaint is the way the Norwegian Air staff continued to lie to us about the ""problem"" not telling us that the reason we were not flying was because of a dangerous technical fault in the plane. We got a variety of answers such as AC failure to a software problem. Our plane kept getting delayed later and later even though they could have told us much earlier in the day so that we could have found flights on other airlines. Delayed by over 28 hours. Additionally the overseas planes don't have wifi and is falsely advertised on their website as well as incorrectly told over the phone by the Norwegian staff. I would advise everyone to not fly with Norwegian air.","","","Economy","","","3.0","1.0","0.0","3.0","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Silverio","Philippines","2015-05-31","Flew MNL-BKK-MNL using an Airbus 330-300. Flights were both on-time. Inflight crew were attentive and friendly which I guess is the airline's advantage. Inflight service though is below average. There was no inflight entertainment; no video nor music. Flight from BKK-MNL was suppose to have a wireless inflight entertainment but was not working. PAL flights seem to be very expensive considering their in-flight service that is similar to low- cost airlines.","","","Economy","","5.0","2.0","4.0","4.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","B Martin","Canada","2015-05-25","JFK-YVR. 5/17/2015. First the online check-in didn't work for anyone. I know because I asked a few people in line while waiting an hour for my boarding pass when I only had carry on. The cabin was from 1990s in a bad way. Three TV screens for the cabin no power outlets old interior. The engine broke when we were on the runway they jiggled the cables and rebooted the computers for 5 hours and then decided that the engine really was broken and let us off the plane. They started taking people to hotels and not re-routing / ticketing to other airlines. As soon as I could find an outlet in the terminal I called my booking agent's after hours number and they found a flight through WestJet and I was home in 8 hours through Calgary. I would avoid.","","","Economy","","","1.0","4.0","3.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Joy de Leon","United States","2015-05-20","I traveled from GUM-MNL stayed one night in MNL then traveled domestically from MNL-DVO then later a return flight from DVO-MNL. The flight experience was so-so no different from any other airline (and I've had my fair share of airlines). The plane was clean enough for its age. Space was adequate (I'm short though 5'2). My only pet peeve is the hidden charges and policies when it comes to excess baggage. Even if you pre-purchase excess baggage they find a way to charge you a bit for the extra weight. For example I bought two extra 30 kg (total 60 kg) excess baggage for MNL-DVO flight since I was in my home base of Guam. When I got to the check-in counter in MNL going to DVO they honored the first 30 kg pre-paid excess but not the second 30 kg excess. Why? Because apparently as per the PAL staff checking me in only one pre-paid excess baggage per person allowed. So why did the PAL in my home base allow me to purchase two prepaid excess baggage while PAL in MNL would not honor this purchase? I ended up paying for the excess baggage and no refunds for the 2ND prepaid baggage. The same happened for DVO-MNL. Got charged $100+ even though I had my prepaid baggage. This airline is very inconsistent. Their main goal really is to make money. You can see it from the start. They don't care about their guests. I recommend using local airlines instead of PAL if travelling domestically. I recommend using any other available airline but PAL if travelling internationally or domestically. The charges aren't as harsh for pretty much the same flight experience.","","","Economy","","","3.0","3.0","3.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","H Hamid","Pakistan","2010-06-22","Kabul to Islamabad old Boeing 737-300 looked like it had no maintenance for weeks. Inflight service was alright crew were professional.","","","Economy","","5.0","","","","","","","1.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Fahad Ellahi","Pakistan","2010-03-06","Lahore-Barcelona return. Crew friendly and attentive with nice traditional uniforms bringing soft drinks round. The inflight entertainment was really poor on the B777-300 economy class seat has best recline angle of any economy class I have sat in. Adventurous food menu - spicy curry. The entertainment is really bad so make sure you pack a book or magazine!","","","Economy","","7.0","","","","","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","J Tan","","2009-02-28","KHI to LHE. Ground agents polite and helpful. Security check very thorough. B772 LR was almost new personal IFE in economy and a full dinner was served. Quality of food was good and tasty. Inflight crew also cheerful.","","","","","7.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Helen Smith","United Kingdom","2012-06-10","LHR-MCT return. Check-in at LHR very quick and very helpful we were moved to better seats than those available on online check-in. Service was excellent and food better than average. On return flight again service very good. Would definitely use again and highly recommend. However return flight slightly marred by screaming children a difficult issue for airlines to resolve in economy. I would happily pay a premium for a flight restricted to children 10 years and over.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","G Hussami","Saudi Arabia","2012-06-06","Business class from Jeddah to BKK via Muscat. It is surprisingly a fine experience. Onboard the welcome and service are superb. Seats are very good and the food selection is excellent although there is a tendency to spice all dishes. Lounges in Bangkok and Muscat are most relaxing and comfortable. The ground staff at the BKK lounge is an experience by itself: warm-welcoming helpful always smiling and superbly attending to passengers.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","N Werner","Switzerland","2012-05-22","ZRH-MCT-KUL return in Business Class. Could find a good last minute deal with them and wanted to try out their great business class seat. Check-in was quick but lounge in Zurich is a bit minimalistic. Onboard was served champagne and received a hot towel amenity kit and menu. Seat is really great and like first class on European airlines. Food served is delicious and presented like first class where each course is served as in a restaurant and nothing is pre-plated on a tray. Service is the only thing that needs improvement as some crew members lack the warmth and professionalism of other world class carriers. Muscat airport is small and convenient and the lounge has a great food spread and a complimentary spa with free massages. I felt these were brilliant. All flights on time and I think Oman Air delivers a great business class hard product but needs to work on their staff training to become world class.","","","Business Class","","9.0","5.0","3.0","5.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Farid Behpour","United Kingdom","2014-07-27","SXF to SAW reserved the first row seats but could not even stretch my legs the worst flight experience ever to be repeated. Rude flight attendants flies on the plane. Take my advise - pay a bit more and fly a normal carrier.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","J Murad","Sweden","2014-07-01","I traveled from Stockholm to Istanbul and then from Istanbul to Dubai. First of all the staff were very rude and barely spoke English. The food was very poor with only sandwiches to choose from. I ordered a coke expecting it to be cold but the flight attendant gave it to me hot and not enjoyable. There was no entertainment whatsoever and the seats were very uncomfortable. The airport was also very confusing and if you would ask someone they usually did not understand English and the flight was always late. I wouldn't recommend this airline at all.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","James Martin","United States","2014-06-25","I have flown on Pegasus airline as well as Sunexpress on several occasions. It is quite simple follow the luggage rules make sure your booking is correct and you shouldn't get many surprises as far as nickel and dimming. Eat before you get on the plane at a reasonable price or pack a snack! I have flown them in between Stuttgart and Izmir as well as within Turkey on numerous occasions. I use them to save major bucks when traveling major airlines international to Istanbul and then going to another connecting city in Turkey. You will probably pay excess baggage but pay in advance and save hundred of $$ in some cases. In short pack a lunch follow the rules keep it simple and enjoy the ride. I travel them still as a desirable option as for me they are predictable so I am comfortable with them.","","","Economy","","8.0","5.0","4.0","0.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Olsen Kent","United States","2014-07-27","Booked premium class seat on flights to and from Europe on the new Dreamliner. Tiny side note about the Dreamliner why do they need to automate everything? What was wrong with pull down window shades? They have this automatic dimmer thing that doesn't work. Bathrooms are fancy and unusable. Flight out was fair. Premium class gets you a bigger seat but do not expect much more than that. Small meal comes in a box. If you want a snack or extra soda be prepared to pay for it. I bought a box of chips which cost me $3.00 for a tiny little bag. Flight home to Oakland was where it really broke down. Arrived at the Stockholm airport (ARN) 4 hours ahead of my departure time of 16.30. I was notified at check in that the flight was delayed two hours. Sat at the airport waiting. They then added more delay time and presented everyone with meal vouchers. 100 Swedish Kroner. Sounds like a lot until you go to buy something. Finally after checking the website for Norwegian I noticed they still hadn't changed the status of the flight and showed it leaving on time. I walked over to the counter where I learned that the flight was cancelled. No notice no announcement. Nothing. So I do as instructed by the women in charge and collect my luggage and find the counter where they are giving out vouchers for hotels. They inform me that the flight will be delayed until 18.30 the following day! No other flights are available as it is too late. I collect another 150 Kroner voucher (almost enough for 2 beers). I go to sleep and wake up to find out the flight is delayed again. The new time is now 20.30. So the bottom line is this. Norwegian knew the flight would be cancelled as the plane was still sitting in Los Angeles at the time I originally checked in. It didn't even leave LA until 2.00 the next morning! If they had told me then that the flight was cancelled I could have had a better chance of getting another flight.","","","Economy","","","4.0","1.0","1.0","4.0","","","0.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Laura Cattell","United States","2014-07-27","Just a follow up to the review on my Fort Lauderdale to Gatwick flight on July 7th. I returned on July 21st and had the same pleasant experience. The only downside to the return trip was the lunch was terrible which is an easy fix as in 'take your own'. I was in Premium and had a very comfortable flight. I was also fast tracked through security which is a big plus of a premium seat. Also Premium has a dedicated check in.","","","Economy","","10.0","4.0","5.0","2.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Hollenbeck","United States","2014-07-27","My son and I flew no frills with carry-on Oakland to Oslo on the Dreamliner. A little last minute so the price wasn't phenomenal but still the best around. Super fast flight - excellent plane. We were comfortable even in the middle of the middle.","","","Economy","","9.0","4.0","4.0","0.0","5.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Infante Rey","United States","2015-05-18","Food is one of the major factor for me in reviewing an airline and Philippine Airlines food is very poor. First meal ran out of choice and I was given what was left. Second meal was a choice of corned beef or adobo bangus. I don't complain about the seat comfort for economy passengers because you get what you pay for but the plane ticket is always expensive compared with other airlines who offer overall better services. The toilet ran out of water and they would offer a premium of exit seat areas which other don't. The only good thing are the airline ground crew at the check in which were friendly nice and considerate.","","","Economy","","4.0","3.0","4.0","1.0","4.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Paul Hickman","Australia","2015-05-16","PR1846 Cebu to Manila. PR1861 Manila to Cebu. Travelled Business class round trip Cebu to Manila. Ground staff were appalling. No designated area where you have queue up. Everyone just jumped in. Very unfriendly and unwelcoming staff. Worst ground crew staff I have encountered in Cebu and Manila.","","","Business Class","","1.0","3.0","2.0","3.0","1.0","","","3.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mohammed Ahsan","","2008-10-31","Man-Isb B777-300ER. The flight was nice fantastic seats. The food was not bad good IFE with good movies to watch. Isb-Man B777-200LR was one of the worst flights ever! The seats weren't as good as the B777-300ER and the cabin was dull and depressing. I could hardly push my seat back no the recline and the seats were cramped and I'm only 5""2. The food was again not bad and the flight entertainment was rubbish.","","","","","3.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mohammad Ali Dada","","2008-08-26","LHR-KHI-LHR route. Both legs were great. Flights on time new 777s very decent IFE (much better on the 777-300) and great meals. Crew professional but could be a bit friendlier. And what really set them apart is the 40kg per PAX baggage allowance! That’s one critic eliminated and one satisfied customer created.","","","","","4.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","F Ahmed","","2008-08-03","LHR-KHI-LHR Economy Boeing 777-200ER. During the 8 hour flight we received 2 hot meals of good quality and plenty of opportunities to get a soft beverages. PIA is a dry airline being muslim country but they do not object if you bring your own bottle. Light sandwiches are available during other times should you need a snack. IFE is a little lacking even though screens on every seats with only few movies shown and then a couple of short programs (some in English others in Urdu). Toilets were clean and crew attentive.","","","","","4.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","K Jabbar","","2008-07-22","Dhaka - KHI Business Class. Airbus A300 clean and cabin crew professional. The food was not great. Flight attendants came around often with water or juice. IFE pretty decent although it took me awhile to figure out how to navigate through the controls. Do have to comment that both of our headsets were missing the foam padding on the ear phones of the headsets and since the headphones are integrated into the center armrests you could not ask for a new headset.","","","","","4.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Rizwan Abdulraheem","Saudi Arabia","2012-04-30","User friendly website. Smooth check-in in Riyadh. Very long queue at Muscat transit. RUH-CMB on A330 comfortable cabin and good IFE with choice of movies. Good selection of food. Arrived on time.","","","Economy","","7.0","4.0","4.0","5.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Tal Paris","France","2012-04-30","CDG-MCT-BKK-MCT-CDG business class. Check-in was fast and ground staff prepared in advance all boarding pass lounge invite and fast track passes. Paris lounge is AA and not so good but in MCT and BKK WY lounge are lovely with lots of food and drinks. Onboard seats are very generous 180 degree flat bed with 17"" monitor but a bit hard and OVOD new film choice is limited. Food served restaurant style on elegant crockery cutlery and glassware. Crew are of mixed nationality and depending on the segment ranged from efficient to bad - mostly disappearing after meal service. However always very polite. All in all a good value for money but can do with some basic improvements.","","","Business Class","","7.0","4.0","3.0","3.0","3.0","","","3.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","J Collier","United Kingdom","2014-06-23","I flew on 6/6/14 and again on 20/6/14 from Cardiff to Dalaman prior to which I read the many reviews which were negative of Pegasus. I was therefore expecting the worst and was surprised that both flights were excellent from the early departures to early arrivals to pleasant crew who spoke clear English to clean and spacious interior. Well done Pegasus we look forward to flying with you again.","","","Economy","","10.0","4.0","4.0","0.0","1.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","D Leston","United Kingdom","2014-06-20","STN-SAW-TLV-SAW-STN on Pegasus. My expectations were low assuming it would be like Wizz or Ryanair how wrong I was. What a great experience even the connections. All flights on time all cabin crews encountered were smiling and polite. The aircraft (all four of them) were clean and tidy with plenty of leg room and SAW Istanbul for transiting was a breeze. Great place with plenty of facilities - not what I was expecting from a 'low-cost' hub. Excellent value for money would definitely recommend them.","","","Economy","","9.0","4.0","4.0","0.0","3.0","","","5.0","1"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Brian Whitelegg","","2005-08-08","I'm travelling to Thailand in 2006. The travel group agent that I use bases their Thailand fares on Phuket Air - but no longer sell those flights as Phuket Air are barred from Europe. The agents comment ""Even if Phuket Air get their landing rights back in Europe we wouldn't touch them with a bargepole"". I think that qualifies as a negative commen. Happily I am booked on Thai with whom I have had a couple of very good flights in the past. The only downside is that I have to go from Heathrow. What foreign visitors must think of the UK when they arrive at LHR Terminal 3 is beyond me.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","B Whitlock","United Kingdom","2014-07-20","I have flown from LGW to Arlanda and return both times I have been delayed 5 hours and then 6 hours. No information all flights from London to Stockholm delayed. Never fly with Norwegian unless you can wait in an airport departure lounge. Once on board no refreshments and only one member of flight crew no trolley service nothing. In future I will fly Easyjet or Ryanair. Both are basic but at least they are on time.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Yeh","United States","2014-07-20","Worst airline I have flown. Booked 787 round trip to Copenhagen from Los Angeles a few months ago changed to old euro Atlantic 777 at the last minute. Plane was dirty run down despite paying for premium class seats. No movies no working restrooms in front of plane. Will never fly Norwegian again.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Sutherland","United Kingdom","2015-05-13","BKK-MNL-BKK. Booked online with no hassle on using foreign credit or debit cards. Efficient and trouble-free check-in in both BKK and MNL T2 with a decent 30kg baggage allowance. Both flights on time. Cabin Crew were efficient with a basic but delicious hot meal service. I've had worse food on Business Class on some airlines. Both flights were pretty full which shows PAL are doing something right. Genuine improvements in the airline who are trying hard to be the airline they need to be in today's marketplace. I'll use them again.","","","Economy","","8.0","3.0","4.0","5.0","0.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jesse Duffield","Taiwan","2015-05-11","PR427 16th February. I had to fly Philippine Airlines from Tokyo to Taipei (via Manila) after Vanilla Air left me stranded. I booked it at the last minute with a stopover but realised too late that I didn't have six months validity on my passport. Needless to say it was a big mess but all staff were incredibly helpful. They rang the airport in Manila to find out what my options were and to ensure that I wouldn't be sent back and charged a very reasonable amount to change my flight so that I could spend the night at the airport and fly out on the first flight the next morning. They even arranged a vegetarian meal for me at the last minute. I always think the test for a company is when things go wrong and Philippine Air passed this test with flying colours. As for the flight itself sure they're a budget airline but the flight was perfectly comfortable food was good and staff were friendly and efficient both in-flight and especially at the airport in Tokyo. I would definitely fly with them again.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Waqas Rafiq","","2008-04-28","ISB-MAN. I was travelling on Pakistan International Airlines and was disappointed with the meals served. On the flight we were served two breakfasts. Many passengers asked cabin crew and they replied in a unprofessional manner that we have changed our system now and do it for all flights.","","","","","2.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Syed Ali","","2008-04-22","LHR-KHI return. LHR-KHI staff was rude and didnt pay any attention to any passengers requests food / meals acceptable. KHI-LHR totally different service as good as leading airlines. Offered free papers served drinks/water throughout the journey.","","","","","3.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Esha Haroon","","2008-04-22","DXB-Lahore on an PIA fully packed flight. Check-in fast although they couldn't assign me any aisle seat. Ended in a seat in the middle of the aircraft. Boarding on A310 not very well organized ending with a 30 min delay. Service efficient and friendly. Meal quality OK but I can see some cost cutting measures like the absence of proper cutlery served in paper cups. Dinner is always the same for 1 year. Captain updated on flight status twice and apologised for delays. Howeverno in-flight entertainment of any sort at all.","","","","","3.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Z Aslam","","2008-03-27","ISB-LHR business class on 777. Comfortable sets not as good as on the BA but had a good sleep. Service food and drinks OK. Crew attentive and professional. I never use the IFE. PIA arrivals lounge at LHR is nice great showers.","","","","","4.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","TG Vernet","France","2012-04-29","CDG-MCT return in Business class. Fantastic service. A330-200 brand new on outbound flight and almost new on return. Ground staff very nice in CDG (less in MCT) but cheap AA lounge in CDG. Excellent seat onboard: wide and comfortable. Food was very tasty excellent products. Good champagne and great wines. IFE was excellent with plenty of good films in many languages great audio headset. Lounge in Muscat was very cosy great choice of dishes champagne and smiling staff. Onboard FAs were always smiling. On return one FA had trouble serving champagne and latter dropped a glass. Yet other FAs were extremely professional and attentive. Addressed by my name onboard on return flight. Food very nice but less tasty from MCT. WY's business class is a fantastic product only lacking a little more training for some FAs and a better lounge in CDG.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","R Tscherning","Qatar","2012-04-25","DOH-MCT-BKK outbound and return. DOH-MCT on E175 superb seating friendly and professional crew. MCT- BKK there was a change of aircraft (plane was a Gulf Air wetlease - does not compare to WY cabin though service was friendly). Business Class Lounge in MCT is outstanding with friendly staff and excellent selection. On return BKK WY lounge was excellent staff did check-in for me to save the hassle of the transfer desk lounge was busy but enough comfortable seating. Staff were responsive to requests and provided a great service. Transfer in MCT again easy. Was only J passenger on MCT-DOH cabin and impressed that WY organised a special J bus to collect me and to take me to the terminal. Was in the office less than 40 mins after landing.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","L Fraser","United Kingdom","2014-06-03","Just back from a weeks holiday to Turkey with Thomsons. When they changed our flights to Pegasus I checked the reviews and was horrified by what was being said and I was dreading our flight. How wrong were those reviews! Our flight was delayed by about 10mins no problem. The aircraft was spacious the seats were wide (and I am not a slim woman) plenty of legroom for my husband (he is over 6' and usually pays for extra legroom but he found the normal seats were plenty wide enough for him). The staff were very pleasant and the coffee was good. What more could you ask for. I would say it is one of the best flights I have ever had and I have travelled with a few different airlines on short haul and long haul flights.","","","Economy","","10.0","5.0","5.0","4.0","2.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Mike Wiesner","United States","2014-06-03","May 14 AMS-SAW flight 672 and SAW-TLV flight 779 (although I was supposed to be flight 785). They boast a high on time arrival/departure but my first flight was delayed 2 hours for technical reasons so I missed my next flight and waited an extra 1.5 hours in Istanbul. In addition I found both Pegasus's flight crew as well as ground personnel unhelpful and at times actually rude. I fly often (about 1x per month) and usually fly Turkish Air. Pegasus doesn't even come close to providing the type of friendly efficient service I've come to expect. Yes Pegasus is cheap and no-frills but they have a lot of work to do before I fly them again. I'll pay a bit more and fly Turkish (or maybe try another no-frills airline).","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Chris Brown","","2005-05-24","Thank you for this excellent opportunity to add our voices to those who have had the dubious pleasure of travelling with Phuket Air. Our holiday was booked through Saga and although our flight out to Bangkok on 2 April was uneventful after reading in the Bangkok press about the catalogue of problems occurring whilst we were on holiday we refused to travel back to the UK on 13th April with Phuket Air. As it happened this coincided with the Thai Ministry of Transport grounding the entire fleet (11 of the 13 had already been suspended pending inspections). Saga found us seats on Austrian Airlines and Saga now want an extra £285 each for this - but that's another story! The Daily Telegraph has reported that Phuket Air's flying permit is suspended for the summer by the Department of Transport following ""a number of serious safety breaches"". The airline's landing rights have also been suspended at Amsterdam Schiphol.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","John Mundy","","2005-04-22","My family and I were due to travel with Phuket airlines in July this year Gatwick - Bangkok. In January I started to get concerned with the number of cancellations and late flights. I then discovered the Skytrax site and am extremely grateful to all of you who have posted comments. In January I re booked with Thai Airlines with whom we have previously travelled it appears to be an extra expense well worth making.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Philip Watt","","2005-04-20","We flew with Phuket Air in January but have only just found this site. We must agree with all comments made about this airline. Our outward flight scheduled for 2.00 pm on 18 January was delayed until 7.00 am on 19 January. The aircraft was very cold for the whole journey lots of people sitting with blankets around them. The cabin crew were trying to keep the toilets clean but were not very effective. The in flight service was not of a good standard and we were left for many hours with no food at all. On asking about this we were given a tuna roll. Our return journey which should have left of 29 January at 11.50 pm was delayed until 12.45 pm on the following day. Before we left Sharjah after refuelling the engines on the right hand side of the aircraft were under observation on take off and periodically throughout the rest of the journey. We found this rather worrying more so now after the events of the last few weeks. Our travel insurance company rejected our claim for the return delay because the wording of the airline's letter stated the reason for the delay was 'aircraft rotation' and this is not covered under our policy. We arrived back at Gatwick at 8.30 pm on Sunday and were unable to use our return rail ticket and our son had to make a 400 mile round trip to collect us. We were left considerably out of pocket. We feel that the comments in the press from the airline representative over the fuel spillage incident last week patronising and indifferent to the very real fears of the passengers concerned. Phuket Air pulling out of Great Britain is the best news for travellers to Thailand. The flight problems left us with bad memories of an otherwise very enjoyable holiday.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Jan Skinner","","2005-04-20","Arrived back from Bangkok Wednesday 13th April. Started out Saturday 9th April. Flight cancelled no explanation given. Put on a bus for a hotel sat there for over two hours outside the airport. After several trips to the airport and lots of lies later we were finally told we would be taken home by Lufthansa. Great. Not so we taken to the airport again at 21.30 to check in. Lufthansa had no knowledge of us. We were then herded to check in with Phuket Air for a flight at 03.00. After several more cancellations we finally took off at 5am. The flight was uneventful thankfully. No representative from Phuket Air gave any information at any time. All the news we had of the airline being grounded was from the newspapers or family back in the UK. The staff should be given a lesson in telling the truth all we got was lies and more lies. Never again will I fly PHUKET AIR. I think 79 hours for Bangkok to Gatwick is a little too long!","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Evans","United Kingdom","2014-07-17","We travelled from LGW / Fuerteventura 6/7/14 to 13/7/14. Probably the most comfortable seats on an aircraft that I have had and plenty of leg room. We were lucky in that both flights were not full so we had plenty of room to spread out. Both flights left on time and the return flight landed early. The cabin crew were very attentive and cheerful especially outward bound.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Greenne","United States","2014-07-17","DUB-STK-OAK. 7/13/14. First leg of the trip was great because I had 3 leather seats to myself and slept the three hours to STK. It was a little difficult to figure out the connection gates (not the airlines fault). The flight went well except for the freezing cold plane terrible veggie meals and the screaming toddler. When my luggage arrives I will change my review.","","","Economy","","5.0","4.0","4.0","2.0","4.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Luz Mendoza","Canada","2015-04-30","Business class flight from YVR to Manila and back. I boarded the plane first in business class as I am a senior citizen. No one else was in the business class when I boarded immediately a stewardess approached me to ask what I wanted for breakfast. I said just a bun and two small packages of butter. The following morning she handed me a rice porridge. I asked her what happened to my order she looked at me with a blank look and said she would come back in a few minutes. She went through the aisles back and forth ignoring my request. I called a different steward who offered me a croissant and said they ran out of the bun I ordered the day before. The meals inflight were sub-standard pork salted fish fried rice. The drinks were limited to juices and a small selection of wine. The seats are narrow and the pillows were dirty. The head phones were dirty and they wouldn't issue new ones. I've flown many airlines before with PAL next time I'll have to go back to Cathay Pacific.","","","Business Class","","2.0","3.0","1.0","1.0","2.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Chris Mortimer","United Kingdom","2015-04-26","Economy Class LHR-MNL-LHR. Plane was an A340. 2 meals and 1 snack provided which were fairly good although on the return journey they had run out of the Beef Sandwich (given cake instead) however after a while some more supplies of the Sandwich were found and distributed to those customers who wanted them. Mini hand held IPads were given out early on in the Journey (Both Ways). Seats given on the Outward journey Row 9 and on the Return Journey Row 30 we all sat together. Staff pleasant although no snacks available ie peanuts. All in all fairly pleasant.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Aikawa Ichiro","Japan","2015-04-23","I'm a Japanese tourist flown on Tokyo-Manila-Kalibo flight (MNL-KBO was with PAL) It was my first time flying with this airlines and I think I expected too much. The cabin crews were unfriendly and rude. This has been the worst airline I've flown with I felt like I was flying a LCC. The terminal in Manila was pretty small and congested.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Mohammed Younis","","2008-03-14","LHR to Islamabad and impressed with the new 777. Food was ok and inflight entertainment was very good for once. Found the cabin crew very helpful and polite. I think PIA could to better with more branded gifts inflight.","","","","","4.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Fahad Yaqoob","","2008-03-06","Economy class LHE-LHR. We found staff to be quite friendly and professional. There was ample legroom although the seat did feel a little narrow. The food is fine and there is an ample selection on the entertainment program but less than competition. Toilets clean and rounds by crew with water / juices etc.","","","","","4.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","R Zaidi","","2008-01-30","Lahore to Karachi on a 747-Combi - pretty old plane. Flight was great but leg space in upper deck which is supposed to be Economy Plus (and charge extra) was the same as economy. Food decent. Crew passive but not impolite. In the older 747's its better to sit in the main Economy cabin.","","","","","3.0","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","R Rouse","Oman","2012-04-13","LHR-MCT in business. Transferred in to LHR from KLM and went to the airside transfer desk to find it closed. Had to wait for gate staff to arrive to obtain a boarding pass however they didn't know how to get my baggage onto the flight (which had been checked through). Managed to get a drink and something to eat in the No.1 lounge which was very good. Business class product onboard is the best in the world. Excellent flight excellent crew. Baggage arrived a few days later and got 10 rials compensation.","","","Business Class","","7.0","5.0","3.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","David Peter Lynch","United Kingdom","2012-04-09","Flew Muscat to Bangkok return in Business Class. The service was superb (the food wine champagne and attentive cabin crew). They could not be more helpful. I have flown Oman Air many times in Business and Economy Class and have never been disappointed.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Ardak","Kazakhstan","2014-06-02","My wife and I flew from Almaty to Paris through Istanbul's Sabiha Gokcen last year. It was a good experience overall. The plane was relatively new and the crew was really nice. I did not enjoy the space for legs which was really small and I had trouble to spread out my legs and have a little nap. When we arrived in Istanbul all the passengers who had connecting flights faced the worst level of service from Pegasus ticketing agents. Around 150 passengers were in transit and some of them had to catch another Pegasus flight that was leaving in less than an hour. There were only 2-3 agents printing boarding passes to these passengers. It was a mess shortly speaking. We really didn't worry too much because our flight was 5 hours from the moment of landing. Other than that I really liked Pegasus and people should not expect the world class service comfort or facilities when they buy their tickets. It is a good value for money.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","J Bass","Turkey","2014-05-10","My wife and a friend flew from Izmir Turkey to Ankara for a one day trip and return the next. The flights over and back were horrible. The plane did not have a/c and the 200 people were wearing 200 hundred different kinds of perfume. To top it off the napkins smelt just as bad as the colognes. The cabin was extremely hot. I had to apologize to my wife for getting these tickets for her. We will never fly Pegasus again. It is not worth the saving in the price of the ticket.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Matthew Takim","United States","2014-04-21","PC334 4/27/2013. I have taken this flight from Frankfurt to Istanbul with my 2 children and my wife after flying from Los Angeles to Germany and this connection was offered to us. We were at first reluctant as we had not heard of this airlines in the US but after we arrived in Istanbul in comfort on time good food service and with a clean plane we were impressed by it. This is the first time we have flown with a low cost airlines and was not disappointed.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Michelle Koretz","","2005-04-20","I have just come back from Bangkok via Sharjah taking off April 13th - 5am Thailand time and landing 2.15pm UK time. We were supposed to take off at midnight on April 11th got to check in desk where they were checking people in and then suddenly they stopped and we were informed the flight was delayed 24 hours till the same time the next day. We were put up in the airport hotel (no complaints about that the manager was brilliant) and given vouchers for food but not for drinks not even for water. There was no Phuket Air rep around at all and rumours were spreading that they were about to go bankrupt. We had no info the next day and still no rep but were told by the hotel manager although it was not his responsibility he would try to find out what was happening and post it up on a notice board. We were told we would be updated at 1.30pm. By 5pm there was still no news some people had been stranded for 4 days at the hotel. We were told the flight could possibly go that night or maybe not for days as the airline could go bankrupt. We were eventually told the flight would be going at 3am and to check out at 8.30pm (71/2 hour check in which meant hours waiting at the airport unecessarily!). However the flight didnt leave until 5am eventually. During this time there was no airline rep present at at the airport at all to keep us informed so rumour was rife. When we landed at Sharjah we were not allowed off the plane while refuelling (is this normal practice) and delayed yet another hour for more maintenance. I would never ever fly with them again after this especially hearing about their appalling safety record and other peoples experience.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Maureen Clark","","2005-04-20","Phuket Air on the 25th March 2005 to a lovely holiday in Thailand. What turned out to be a nightmare was the return flight from Bangkok to Gatwick on the 9th April 2005. On arrival at Bangkok airport on the 26th March 2005 we were handed a sheet of paper and told to ring the number given 72hours before the flight was due to take off to reconfirm the flight and times. We took the flight tickets to an agent and ask if he would do the necessary for which he did it cost 200 baht to get this done we were told that all was in order and was even given a reference number which turned out to be totally ficticous. On arrival at Bangkok airport everything was total chaos as the flight had been cancelled but there was no one from Phuket Air to give any information out to us we were left to roam the airport ourselves to see if we could find anyone that knew anything about the cancelled flight. After several hours we were told that there was a bus waiting outside to take us to a hotel but once outside more chaos as we got on the bus with our luggage we were told that we would have to wait until the bus was full then it could leave. We waited and waited and waited two hours we sat on that bus even the police moved it on as it was there too long. We finally set off only to go round the ring road back to the airport. Still not a word from anyone at Phuket Air. Trying to phone Phuket Air but no answer or engaged. Trying to get home from Bangkok airport flying Phuket air since 9th April 2005 finally got home 14th April 2005. Anyone thinking of flying Phuket air should think again and go by a decent airline as Phuket air doesn't seem to care about it passengers just the money it can get from them.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Lyn Jones","","2005-04-20","We were booked on a flight with Phuket Airways to fly out on the 26th March with family about a month before we were due to fly we found this web site regarding the disasters that had already happened we have visited Thailand several times and are not nervous passengers but upon reading the reports we tried to change airlines through our booking agent but were unable to because our original tickets were not transferable so we flew to Bangkok as planned once we were on the plane we noticed that the overhead panneling was hanging down once we had taken off the passenger sitting underneath this was getting wet due to condensation they advised the cabin crew of the problem who got another member of staff who then proceeded to stuff the gap with paper and tried to seal the panel with some form of masking tape which did not work my overhead light did not work there was a blocked toilet where someone had put a disposable nappy down so eventually this toilet was taped off and out of use the passenger behind seat would not go into the upright position but because the plane was only half full he could sit in the seat next to him we eventually arrived in Bangkok without any further incidences but not looking forward to our return flight we were on holiday for three weeks but some of the family were to return on the 8th April. We proceeded our holiday and spent the last week in Hong Kong and were to return to Bangkok on the 13th April for 3 days before flying back to the U.K. with Phuket Airways once we had boarded the plane at Hong Kong (Thai Airways) we picked up a complimentary newspaper (Bangkok Post) only to see the headlines ""PHUKET AIR WOES LEAVE 800 FUMING"" after reading that the aircraft had not passed the safety inspections and the problems with the fuel and hydraulic systems and all but 2 planes were grounded made us very wary about flying home to the UK with them we made the decision that once we had landed at Bangkok we would try to find an alternative airline to fly home with at our own exspense we eventually succeeded to find 2 seats with Eva Air 2 days earlier than planned but for peace of mind we were prepared to pay for the airline tickets. Although we had arranged our flights with another airline we were interested to see if Phuket Airlines were still going to fly to Gatwick on the date we were due to fly with them once we were at Bangkok Airport we located Phuket Offices but they were closed our flight was the following day so when we arrived at the airport the next day we approached Phuket Offices and after waiting several minutes a member of staff appeared and we asked when was the next flight to Gatwick only to be told they didn't know switched off the lights and locked the office. We proceeded with our flight home safely with Eva Air only to speak to our family that had flown home with Phuket Air on the 8th April to hear that there had been uproar with a fellow passenger who insisted that they were assured that the aeroplane that were travelling back on was not the one that had had hydraulic problems previously he was assured by the captain that this was not the same plane but once on board the story changed and it was the same plane so all in all what a sham airline and the moral of the story is never to fly or recommend Phuket Airlines although we would not be surprised to hear that they had gone bankrupt.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Doug Powell","United Kingdom","2014-07-17","We flew on the inaugural flight from London Gatwick to New York and then returned two weeks later. We thought the flight the staff the meals were all excellent and we would have no hesitation in flying again with Norwegian Air. Admittedly we did fly Premium Class but again feel the extra seat comfort - very wide and reclined so well that we were able to sleep on the return overnight flight - and excellent meals were well worth the extra expense.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","N Kaufman","United States","2014-07-17","Booked flight on Dreamliner. They switched the flight on us to a heap of junk leased from Euroatlantic airways. Outbound was delayed 4 hours. Food was inedible seat was broken plane was dirty. Crew was clueless and gave inaccurate and conflicting information. One of the bathrooms broke down during the trip. No inflight entertainment. Changed our seats twice without telling us before the day of departure that we specifically chose for the added legroom on account of my height. Avoid.","","","Economy","","","2.0","2.0","1.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Marc","Australia","2015-04-22","Flew Manila-Melbourne-Manila A330-300 economy 3-3-3 seat configuration. Service is good. Plane is new but I find the seats very narrow and uncomfortable. Can't avoid to brush elbows with your seat mate. I used to take PAL for many years to help economy but I will be avoiding this new A330 by all means. The old A330 and A340 with 2-4-2 seats are more comfortable than this new A330.","","","Economy","","3.0","2.0","4.0","3.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Wajsberg","Israel","2015-04-22","BKK - Manilla - Kalibo intl and return. Even if flight is supposed to be executed by PAL all airplanes were from Philippine airlines. On time flights and new airbus 320 on the BKK-Manilla flight. Manilla - Kalibo only 45 minutes flying but still very nice airplane. No personal TV on these flights but that was not important. Service friendly food average but surely not better or worse then average European airline. Nice experience surely after reading so many bad comments about this airline. I think they are reliable and would surely fly with them again.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","Arzoo Masood","","2008-01-10","KHI-LHE Economy class on 777. Excellent legroom and - for a domestic service - generous meals for 1.5 hour flight with two choices. Friendly and professional crew clean cabin both flights on time. Although personal TV screens were fitted there was no IFE available which is very strange.","","","","","4.0","","","","","","","","0"
"pia-pakistan-international-airlines","/airline-reviews/pia-pakistan-international-airlines","Pakistan Intl Airlines customer review","A Ali","","2007-04-09","Travelled economy plus to Lahore from Mnachester Lahore to Bahawalpur the following day. Boeing 777. The seats were more comfortable than economy and service was excellent. Hot food friendly stewards and great IFE. Cabin crew were attentive catering for the needs of my 2 year old daughter. Lahore to Bahawalpur was better experience as the plane was half empty. Return journey the same. But the accommodation for the transit passengers was not good.","","","","","","","","","","","","","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Z Hamzah","Ireland","2012-04-08","Business class from Paris CDG-Kuala Lumpur return via Muscat. Excellent cabin very comfortable seats with a lot of privacy. Cabin crew very attentive and showed great customer service. Entertainment onboard had a great variety of choices. Lounge in Paris CDG Muscat and golden lounge in Kuala Lumpur all had a great selection of food and drinks. The only gripe is that despite having booked business class I was told I was not eligible for the limousine service. I was also disappointed that dining onboard was not ""on demand"". Overall it was great value for business class.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Simon Brown","United Kingdom","2012-04-04","LHR-MCT-BKK return. Outbound ok. Decent seat pitch in economy and meals plentiful. Muscat has no airbridges so it's all bus transfers. MCT is a small airport with limited food and beverage facilities. Return leg delayed on departure from BKK meaning there was only 15 mins in MCT to get my connecting flight to LHR. Upon clearing Customs I was ushered to the gate for connecting flight. Reaching the aircraft we were told there would be a further delay as connecting flight from Katmandu was late. In the end we were 1.5 hrs late. Arrived in London 1.5 hrs late. All in all I cannot complain. AVOD is ok but not the latest releases. For the price vs service pretty good all round.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","M Jerman","United Kingdom","2012-04-04","In theory fantastic product but in reality they did not deliver for us at all. LHR-MCT-BKK KUL-MCT-LHR. Managed to get emergency exit seats which was the only bonus. Cabin crew service very inconsistent. Very good on LHR-MCT very poor on the rest of the flights. KUL-MCT hot towel thrown at me. Food acceptable but had better with Qatar and Emirates. IFE good but sometimes difficult to navigate. Ground staff in MCT awful. Asked to upgrade to C (and pay the full price) and left waiting for the price for over 45 minutes after which we just left their ""counter"".","","","Economy","","3.0","3.0","1.0","4.0","3.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","F MacKillop","France","2014-04-19","Pegasus ok for short haul only. Long haul not good for following reasons: no legroom very limited and expensive food/drink choices (breakfast not even available and the only meal I could eat for medical reasons) no debit card payments allowed meaning you have to put more debt on a credit card. Chaotic unfriendly and unpleasant boarding process. Domestic flights feeding international flights almost always significantly late with no reasons/excuses offered. SAW airport a pain to get from domestic to international; thought it'd be better than IST but is very similar in terms of very poor circulation between the two terminals badly organized immigration procedures (a Turkish forte if ever there was one) and an abysmal 'food' selection at extortionate prices (just like IST in that regard). All in all not sure the slightly lower price justifies this versus THL given the non existent levels of comfort and service. Worse than Easyjet for sure.","","","Economy","","5.0","2.0","2.0","1.0","1.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","J Geels","Netherlands","2014-04-16","We flew from Istanbul to Tel Aviv and return flight 2 weeks later. Both flights were fine on time and modern aircraft. Legroom is extremely small even for myself 1.67m. When buying your ticket you notice you have to pay an additional fee for a seat. The fare stated on their site is without a seat!","","","Economy","","8.0","3.0","3.0","0.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","H Nilou","United Kingdom","2014-01-22","London Stansted - Tehran via Istanbul and back. 5 hour wait between flights turned into 14 hours delay in Istanbul airport without even a sip of water being offered to passengers. No one explained to us what the plan was and no one spoke a word of English! After 14 hours they transferred us to a hotel for a few hours until they managed to find a plane for us. Return journey was delayed 2 hours and many people lost their connecting flights to their final destination. To top it all on arrival at Stansted airport they told us our luggage was left in Istanbul! The planes were terrible very old and the service on the flight was awful.","","","Economy","","1.0","1.0","0.0","0.0","0.0","","","0.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Sarah Doughty","","2005-04-12","I work on a consumer programme for ITV and would be interested in hearing from anyone who was on the Phuket Air flight which had a reported fuel leak during a routine stop at Sharjah on Sunday 3rd April 2005. We would be interested in hearing your story. Please send your contact details using the Comment Form at the bottom of this page and Skytrax will put you in touch with Sarah.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Gillian Griffiths","","2005-04-11","A word of advice - do not under any circumstances fly with Phuket Air! If you are due to fly with this company to London Gatwick in the next few days I would strongly advise trying to change airline companies. We just landed after a hysterical journey from hell - which began in Bangkok on Saturday night and ended in London (via Sharjah and Amsterdam) on Monday afternoon.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Norma Robertson","","2005-04-11","I agree with other comments from fellow passengers on flight 618 on April 2nd. It was a complete nightmare and an exhausting experience for all involved. The lack of communication the standard of accommodation at Sharjah and the lack of food and water for hundreds of stranded and delayed passengers left a lot to be desired. Horrified to read their UK sales manager's Gordon MacFarland's quotes to the press. Come on Phuket Air take responsibility especially in light of further problems with your aircraft and apologise please.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Maria Olsson","","2005-04-08","I was also on the same nightmare flight and got stranded in Sharjah. If Phuket air did not think they done anything wrong or that there were no problems with the planes they should have been available and around the hotels talking to us. We are still waiting for an apology.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Soomi Lunau","Denmark","2014-07-13","Just flew from Tenerife South to Hamburg Germany. Flight no. DY5366. The boarding was everyone at once instead of in sections. There was plenty of waiting time. The staff were unfriendly and hardly communicated with anyone. They didn't even bother to welcome us onboard! One had to pay for food and beverages. Just odd that flying to Tenerife from Hamburg a week earlier with Air Berlin food and beverages were provided without extra costs. I did have to pay for a warm lunch onboard Air Berlin but everything else they provided we were not charged extra for. However on this flight they came twice with their food and beverages wagon and before we could enjoy the paid beverage they were asking us to return the empty cans and plastic glasses. Rushed and silly. The seats as you would expect on a low budget airline. Nothing fancy about the new fleet. The toilet was a total mess by the third hour into the flight. The staff didn't even bother to say goodbye when it was time to get off the five hour journey. If I can avoid Norwegian Airlines I will do so with all my might!","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Watson","United Kingdom","2014-07-13","This is by the far the worst airline I have flown with. We were flying from Gatwick to Gran Canaria on the 4th of July 2014. We were meant to fly at 8.35am but the flight was delayed 2 hours which was fine. At 10.30 we went to the gate only to be told the flight was again delayed with no explanation to why just to wait for more information which was coming at 12.30. 12.30 became 12.50 and still no further forward on to what was going on. Finally at 1.30ish we got news that the flight was delayed as the plane was broken and they had to wait for another plane to take us to Las Palmas. They were hoping to get us boarded by 3pm. Got the call to go to the gate at 3 when we got on the plane we sat on the runway for 2 hours cause they had to wait for fuel. The staff were nice enough on the plane but by that point everyone on the flight was annoyed and irate after being delayed for 9 hours. It was meant to be the Dreamliner but of course it wasn't. Coming back we were delayed by 20 mins which was fine considering what we had entitled on the way there. If you get the Dreamliner it's a really nice plane with comfy seats and plenty leg room but I for one will never be flying with this company again. They may be cheap but frankly I would pay the extra to fly with someone else.","","","Economy","","","3.0","4.0","3.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Verner Pike","United States","2015-04-20","Flew round trip Honolulu-Manila and Manila-Cebu on an Airbus 330 and Airbus 321. The airplane was spotlessly clean the seat mechanics were easy to manipulate and the meals were good. The cabin crew on both legs were superb: friendly and knowledgeable. Honolulu is a popular destination for Filipinos as the return flight from Manila was fully booked. Pleasantly surprised at the quality of service. They get a top rating from my experience.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Cam","Australia","2015-04-19","Very disappointed in the air-line. First of all flying from Melbourne to Manila we received a phone call 45 mins before the flight stating that the air-line had changed the flight time leaving two hours earlier they asked whether I got an email I said no I didn't get that. We were rushed through and made the flight with 5 mins to spare. The planes have no flight entertainment which is very dated. They said they have wi-fi to a watch a movie through your phone but the wi-fi wasn't working 8hr flight with not too much to do very frustrating. Now I'm catching a flight from Manila to Bacolod this flight has been delayed for more than 3hrs the reason no plane! Do yourself a favour and book Qantas or another respected air-line.","","","Economy","","3.0","2.0","4.0","3.0","1.0","","","4.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Fritz Menzer","Switzerland","2012-03-13","ZRH-MCT-ZRH (first leg with a stop in MXP). Nice flight both ways. Good inflight entertainment (big screen large variety of recent films). Ground staff in MCT very kind helping us to properly pack a painting we bought in Oman and was too big to take into the cabin. The painting survived without a scratch. Baggage allowance is 30kg in economy class rather than the usual 20kg.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Michel Bouchet","France","2012-03-07","I flew back from Kuala Lumpur yesterday in business class. The seats are comfortable and the service onboard is great. The only bad point was the luggage we had to wait a long time to collected them after landing. As I was in Business I didn't think I would have to wait.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Richards","United Kingdom","2012-02-23","London Heathrow to Bangkok via Muscat return. Use of NO 1 lounge at Heathrow was very good indeed although quite busy. Food and drink were plentiful. Onboard A330-300 1-2-1 configuration so everyone has aisle access. Seat is extremely comfortable and a full 180 degree flat bed with 17"" monitor. Crew service and attentiveness excellent. Food was good quality and quantity spot on. Muscat and Bangkok lounges were excellent. Entertainment not very extensive with no new real releases of movies. One crew member remembered me by name on my return journey after 2 weeks and I found that impressive. Fast track immigration at BKK and LHR a huge bonus.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","K Hanna","United Kingdom","2014-01-13","Flight London-Istanbul-Beirut. Outgoing flight has been changed which resulted on having to wait 6 hrs in Istanbul airport instead of 2 (would never buy tickets if knew about 6 hrs wait in that horrible airport). Always queues in transfer area staff very slow and most know hardly any English so if you need some information then just guess. When coming back check-in desk has been very slow the girl on desk didn't print out the boarding pass for the final flight without any explanation which resulted on waiting in a queue at Istanbul airport for an hour or more to have it printed out. Will never use them again.","","","Economy","","","2.0","1.0","0.0","1.0","","","2.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Richard Strutt","United Kingdom","2014-01-08","Istanbul to Stansted flight aborted landing seconds before landing then circled for 30 minutes before landing in Manchester due to fog held on plane for a further 2 hours before being moved to terminal then a further 3 hour wait for a bus back to Stansted arrived there 12 hours late. No apology or explanation from very rude crew when I asked for a drink of water after being sat on the runway for 2 hours I was told it would be £3 no food or drink vouchers for the additional 3 hour wait in terminal or the 4 hour bus journey south disgusting way to treat paying customers.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Thomas Blashill","United Kingdom","2014-01-08","Flew from London to Dubai via Istanbul last year. If Pegasus was the only airline flying I would walk. Not on time. Food ordered was poor and cold when served. My complaint was not dealt with in any sort of satisfactory manner - they just didn't care. Our luggage was not transferred at Istanbul so we had two days without our belongings in Dubai.","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Sarah Andrews","United States","2015-07-02","They cancelled our flight 1/2 an hour before it was due to take off and made us wait over 5 hours for the next flight. They wait listed us on the next available but those who made it on that flight were the ones who paid more for their tickets. They penalised us fir not booking early! Their customer service was terrible. This is an airline I will never fly with again.","","Couple Leisure","Economy","Boston to Toronto","1.0","1.0","1.0","","","1.0","","1.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","D Wade","","2005-04-06","I was on the same 72 hour nightmare from hell trip as the others but it is not a one-off. On our flight out we ended up taking 10 hours to get from Bangkok to Phuket but not before our first plane had set off only to return 20 minutes into the flight due to ""technical problems"" with no explanation ever offered to us except being offered 200 baht to spend in the restaurant. This experience paled however next to the return flight. Despite the British Embassy getting involved the Sharjah branch switched off their phones and fled their offices the Bangkok office would not answer their phones and no member of the crew were prepared to speak to the passengers in person. I telephoned every other airline and if a flight had been available I would have booked it whatever the price! If you are offered a flight for nothing with this dreadful outfit please decline it.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","E Wrynn","","2005-04-05","BKK-LGW with Phuket Air on 04-05-05 - total chaos!! Passengers on plane before us would not get back on plane after re-fueling at Sharjah - because of the ""minor problem"" of fuel leaking out of the engine! We flew in 2 days later to find them still waiting at Sharjah for our plane to pick them up. Bit of a problem though our plane was also leaking fluid from the engine (different plane). Waited in Sharjah for 16 hrs for the muppets to fix the plane (well kind of fix it). Don't fly with them - Dangerous !!","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Adam Benjamin","","2005-04-05","I have just arrived back in the UK after the journey from hell the April 02 flight 72 hours from Bangkok to Gatwick. After being stranded in Sharjah UAE for 60 hours and an almost total lack of communication from Phuket Air I can do nothing other than urge anyone who is planning on taking a flight to cancel their tickets immediately and find someone/anyone other than these clowns to travel with.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Lorri Bishop","United States","2014-07-13","My friend and I flew Norwegian to Europe. The plane was dirty. The staff hardly ever showed their faces. The entertainment TV did not work and the wifi they offered did not even exist. The food was interesting. Our flight back from Europe was even worse. People gathered and sat in the middle of the plane to charge phones laptops iPads etc. The staff left all the drinks out on the counter for everyone to help themselves. Bad thing with that is they also leave out the alcohol for everyone to help themselves to free beer and wine. There were many men standing around getting drunk. Free alcohol is fine when it's served in moderation especially on a plane. This is a disaster waiting to happen. The 1 good thing was the flight the pilot did a a great job.","","","Economy","","1.0","2.0","2.0","3.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Camilla Petersson","United States","2014-07-13","DY7042 FLL-CPH June 15th 2014. DY7041 CPH-FLL July 9 2014. I think the dreamliner was a good travel experience flying from Fort Lauderdale to Copenhagen despite a 1 hour delay in take off. The return from Copenhagen to Fort Lauderdale with a 787 was less of a pleasant experience however the worst was arriving at Fort Lauderdale airport. Horrendous in many ways confusing and tiny passport hall even worse was the baggage hall no information total confusion and a line to customs that wrapped around the baggage hall twice yes twice! The ground personal I must say was nicer than the rest of the experience. Unfortunately never again not due to the flying experience but the arrival experience.","","","Economy","","3.0","3.0","3.0","3.0","3.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Dy Mon","Singapore","2015-04-16","Flew SIN-MNL-SIN. Onward flight was on time food was so so staff service is great. Return flight was also on time food was good staff service is great. Both flights used A320s which don't have personal IFEs.","","","Premium Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Gamaliel Grajo","United Kingdom","2015-04-10","This is the second time I used PAL (PR721) on my trip to Manila and I was very disappointed this time around. First off my seat wouldn't recline so I asked one of the steward to move me to another seat. They couldn't find any in my class so I had to stay in my seat for the whole 15-hour flight! I asked instead for two extra pillows to cushion my back since the seat was faulty (plane pillows are incredibly small so I asked for two extras) - no extra pillows. This is the most uncomfortable flight I have been on and I do travel a lot. Next - no personal entertainment system. For a 15-hour international flight from London Heathrow to Manila there were only three overhead screens in our cabin! Needless to say you can't choose what you want to see. Last but by no means least the food was atrocious! Plane food is not the pinnacle of gourmet but I've been on flights (e.g. Emirates JAL Singapore Ethiad even PAL in 2014) where the food was decent. This time it's just appalling. My homebound flight in 20 days is still with PAL so I still have these things to look forward to! Though needless to say I'm flying with other airlines next year and will give PAL a miss.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","James Martin","United Arab Emirates","2011-11-04","Dubai-Muscat-Bangkok. Apart from the 0600 departure from Dubai and a 3 hour wait in Muscat everything else was splendid. My business class fare was cheaper than certain airline's economy class. B737-800 from Dubai to Muscat and A330-200 Muscat to Bangkok. Business Class on A330 is configured with 1-2-1 seating layout. Nice cabin colours nice lighting and authentic Omani decorations throughout the cabin. The seats convert into full-flat beds and segregated into individual pods. Privacy is optimum. Exceptional food and presentation good quality and quantity. Cabin crew very responsive. Perhaps just some slightly wider choice in the AVOD would make it perfect.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Ratcliffe","United Kingdom","2011-10-31","LHR-BKK. All flights on time new planes plenty to eat and drink on all legs. Flight attendants helpful and attentive. Toilets kept clean and AVOD great.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Witvliet","Netherlands","2013-12-10","Brussels - Tbilisi. The check in was like a trip back to the seventies and of course the flight was delayed 2 hours. We boarded an extremely worn down airplane which was at a very uncomfortable temperature of around 35c. The flight attendants shouted at passengers ordering them to hurry up. The seats were extremely uncomfortable there was no legroom at all (I'm 1.83 meters) and you had to figure out what the buttons were for at the panel above your head because the signs were completely wiped out. After a very annoying instruction video that was completely unrecognisable we got some further information from the flight attendant and captain again in Turkish and English that was unrecognisable. The entertainment exists out of commercials of items sold on the flight of course again in Turkish and English you can't understand. As the flight to Tbilisi is not direct we landed at Istanbul. Then we boarded an airplane that was more modern flight attendants were far friendlier but they sadly also spoke very bad English as did the captain but the flight was reasonably comfortable. I would rather cancel my holiday then fly with this company again.","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Swarup Kumar","Israel","2013-12-09","Flew from Tel Aviv to Sanliurfa via Istanbul (SAW). All four flights were on time clean and new Boeing 737 friendly crew. Istanbul SAW is an easy transit airport. Will definitely use them again I hope they make the food on board a little cheaper.","","","Economy","","10.0","4.0","5.0","0.0","4.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Svetlana Diomin","Canada","2015-06-15","Never again! Small airline, waits for all connecting passengers when planes from elsewhere get delayed as if this was a bus or something. I've been late coming in and late 5 hours on my flight back. If this is what happens in summer, what's happening in winter? Unless you want to spend 5 hours in a nice lounge instead of flying you are better of flying from Pearson.","","Solo Leisure","Economy","Toronto to Quebec","2.0","4.0","3.0","2.0","","1.0","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Anish Joshi","Canada","2015-03-25","I have usually been a big supporter of Porter but the last 24 hours have challenged my loyalty to the airline. My flight from Newark was cancelled bad weather happens nothing you can do about it. However the response to the situation is what infuriated me. After not making the stand-by list for the last flight out I asked for assistance in booking a hotel as I imagined they would have dealt with this situation previously. Not only were the staff unhelpful they were downright rude. Given the situation and not wanting to hunt down hotel rooms to sleep for only 6 hours I decided to bunk it in the Newark airport. In the morning while getting my ticket for the morning plane the service desk tried to charge me for another $26 bag fee even though I pre-paid from Toronto. After determining that I indeed had pre-paid the fee she put the bag through. After finally arriving to Toronto at 9.30am we were treated to a 45 minute delay with the baggage carousel. For 30 minutes my fellow passengers and I looked at each other dumbfounded as our luggage was at the top of the conveyor belt. Again these things happen but you would think an announcement of the maintenance issue would be a good idea by Porter. Eventually a woman with a walkie talkie was working with the maintenance team to get things going. While it would have been nice of her to provide an update to the customers about what was going on I am not going to moan after a certain point realizing the issue was going to take awhile she took off her high heels climbed the carousel and started to pass the luggage that had made it to the top of the conveyor belt. I live in Toronto and the company I work for is in New Jersey. I make frequent flights to the area and Porter used to be my default choice no questions asked. After this shameful debacle that is no longer the case. Get it together Porter!","","","Economy","","","3.0","1.0","4.0","0.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Jeff Marchant","Canada","2015-02-18","Terrible I arrived at Toronto Island (Billy Bishop) at 7am after looking online to find the flight to Halifax delayed hoping to move it to the flight just after. Everything went fine then when boarding time came and went the excesses from Porter started first they had told us someone vomited on a seat on the planes approach and needed cleaning (the plane had been on the ground all night and should been cleaned) then they informed us the plane needed to be de-iced then they inform us that there is no first officer for the flight because he was at another airport. Lying to us the entire time I have no idea how people travel with Porter for business they are never on time and their staff is hit and miss by what I saw today also under staffed. Should also note that Air Canada sent three planes out while we waited. Porter is now a last resort sad because they used to be much better.","","","Economy","","","4.0","2.0","4.0","0.0","","","3.0","1"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Patrick Brangan","","2005-03-31","I have just heard by e-mail from Phuket Airways Head Office in Thailand today that they will not fly to London after 22nd April 2005.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Gary Jackson","","2005-03-22","Gatwick to BKK. Flight to BKK was excellent no problems. The plane was old but everything worked and the staff were excellent. Plenty of food and drinks were available on request. I flew back on 16 march and apart from the hour to refuel in Sharjah which is a little inconvenient the flight was excellent.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Dave Brierley","","2005-03-11","Intrigued by Fern Tuppen's comments below. We were on the same LGW-BKK plane on the 24 February and condition wise the cabin was dirty and scruffy. Torn and stained seat covers and staff service was offhand to say the least. Are the staff the Thai Airways rejects because they really do not come close to the Thai standards. I agree about the flights not being full and have heard rumours that Phuket Air will have to cut these long haul flights because it is crippling the airline to keep losing money. I would not repeat the experience even though I admit it was cheap! I do have real concerns for the maintenance and safety standards for this outfit and fear the worst has yet to come for them.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Karen Jones","Spain","2014-07-13","I travel regularly ALC-LGW and the only bad experience was my last flight which was delayed due to the French Air Traffic Control strike which was no fault of the airline. Since I 'discovered' this low cost route I always try to book with them. I particularly like the free wifi on board and the easy check in at Gatwick as no queues to check baggage in. The only drawbacks are that you can only check in online 24 hours prior to departure and that they do not fly as regularly from/to Alicante as they do from/to Malaga. Would like to see direct flights from Manchester too! Maybe that is pushing it a bit! No problems with the flight attendants they have always been helpful and polite. Recommend them all the time now.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Laura Cattell","United States","2014-07-10","I flew on July 7th from Ft Lauderdale to Gatwick. Flight was on time no one at the airport at 9.30 pm so security was a breeze. Very efficient boarding was in a premium seat which was comparable to other airlines business class. Lots of room nice quiet flight and I did notice much less drying of nasal passages which normally affects me. The Dreamliner is a vast improvement on lighting etc. The food service which was included in premium was actually quite good. Good movie selection really there was nothing to moan about. Nice friendly flight attendant. There is no WiFi on international flights. This is a winner for me needing to travel between Ft L'dale and Gatwick four times a year.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Carew","Australia","2015-04-06","MNL-MEL. Airbus A333 that was introduced to the route (plus MNL-SYD) to replace the old A340s. No IFE in economy but if you ask a flight attendant they will usually obtain an iPad should there be spares as these are standard in business class. I moved and had three seats to myself better than the herringbone layout in business. I slept quite well. Food OK unlimited drinks if you so wished. Some turbulence with a conservative Captain leaving the seat belt sign on for longish periods. Punctual which is now typical of southbound and to a lesser extent northbound (due to busy MNL airport) with PAL on its three Australian routes. Cabin crew fine and aircraft (which was only six months old) clean.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Josh Dairo","Singapore","2015-03-25","I'm a frequent flyer with PAL so I will create three reviews under one contribution. (1) A321 Flights MNL-SIN- MNL: I usually go for the ""Choice Seats"" for these flights which cover two or three rows right behind Business Class. This section is lumped together with Business Class so you get extra privacy and are on the ""front"" of the cabin. This also means you get to share the lavatories in the Business Class section so no crowding whatsoever. No IFE in Regular Economy but if you stay in the Choice Seats section the FAs offer an iPad Mini provided there are spare units (it's standard issue to Business flyers) IFE is up to date and had nice choices of Hollywood films and TV shows; Food is fantastic usually the main reason I like flying PAL. (2) A340 Flights MNL-HNL-MNL: Economy seats are pretty standard these are the Iberia planes under lease so you even notice the markings/labels in Spanish. No AVOD which is a pity for an 11 hour flight; Food again is fantastic and service is quite nice. I flew Business on the HNL-MNL leg and seats were pretty good not a full recline but almost and it had a massage function which was excellent. AVOD was available but they also offered iPads - IFE content on the iPads were far better FA service was excellent the food tasted lovely and was a mix of Japanese/Filipino/Western options. Lounge access in HNL was via Delta SkyLounge - this was so-so. (3) A320 Flights SIN-MNL-SINL: this one's pretty standard; No AVOD but the IFE was tolerable with common monitors/screens IFE content was also fine and they played one full-length movie followed by two 20-minute TV shows; food again is pretty good and usually involves Chicken Fish or Beef; some A320 planes have a similar setup with the A321 for Choice Seats where they are located within the front section of the plane and separated from the rest of the Economy Class service is pretty good as well. Probably the factor where PAL beats its competition? The In-Flight Safety Video.","","","Economy","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Shane Taylor","United Kingdom","2011-10-14","London - Muscat - Salalah. Good flights oOnly problem was they had closed the check in desk at Muscat for the flight to Salalah an hour before take off. Why they did this when they new a connecting flight from London had just landed I don't know. We had to argue to get on this flight which is not pleasant.","","","Economy","","6.0","","","","","","","1.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","C Sansom","United Kingdom","2011-10-02","LHR-MCT-CMB-MCT-LHR on A333 and B738 excellent service on all flights with tasty meals and great entertainment system. Cabin Staff courteous and professional. Will definitely fly again.","","","Economy","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Alabay Ege","Canada","2013-11-14","Had to fly AMS-SAW and back because it was part of my KLM ticket. The worst part is the lack of harmonization between KLM and Pegasus despite this codeshare agreement. You can't check in online they don't have access to their seats as a result I ended up having to sit between two strangers on both flights. Also Pegasus doesn't have a desk at Amsterdam so they literally give you boarding passes as you are boarding. You can't also shop duty-free because you are lacking the boarding pass. I had my luggage lost both ways. Pegasus baggage tracing services are extremely lousy. The magazine was missing from my seat pocket the security video was annoying and confusing. The food is super expensive I believe water was 3 euros. I can understand that low cost airlines don't give snacks or food but water? Plus I paid for this flight as a KLM customer so I deserve KLM treatment. Very bad experience overall.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","P Nguyen","United States","2013-11-12","Our 9:30 PM Pegasus Airlines flight from Istanbul SAW to Tel Aviv Ben Gurion Airport on October 31 2013 was horrible. I had the misfortune of having as my neighbor a drunken passenger who boarded with a nearly empty bottle of gin from which he continued to take swigs! He reeked of alcohol and was continuously making loud incoherent and inappropriate comments to all around him. We faulted the flight attendant of Pegasus Airlines who told us that she saw ""no problem"" with this inebriated passenger and that he was ""completely normal"" to her. BTW it was not just us but other passengers in front of us were making signs with their noses to indicate that they could smell the alcohol. (We had asked the flight attendant if we could be moved to a different seat lest we might be vomitted upon or suffer from other mishaps from the drunken passenger but the flight attendant's response was that she saw no justification for our request despite the fact that there were empty seats elsewhere.) In all of our travels we have never encountered this type of irresponsible and unprofessional service from a flight crew. Compared to this we will take gruff service any day!","","","Economy","","2.0","1.0","1.0","0.0","0.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Ahmet Aydin","United Kingdom","2013-11-10","Still waiting for Pegasus to respond to a complaint I made 2 weeks ago. I flew from Izmir-Istanbul-Stansted but my luggage never left Istanbul! Waited 3 hours at Stansted no one to help and had to drive 2.5 hours home with no clues and certainly no luggage! Called every tel no. under the sun the following day (PGS Istanbul head Office PGS Istanbul airport PGS Stansted airport etc) numbers either did not work or we were fobbed off and told to call elsewhere. In fact PGS at Stansted told us we would need to go to Stansted and deal with the matter in person even though were 2.5 hours away and it wasn't our fault! A helpful lady at Stansted found our luggage in the end and sent it the following day via courier. Pegasus offered no help no interest and certainly no apology and can't even respond to an email we have sent three times now.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","K Richard","Canada","2015-02-12","Flew from Toronto to Newark over the Christmas Holidays. Booked the flight less than 2 weeks out for the cheapest price available at the time. Both flights took off on time with absolutely no hassle. I love the lounge at Billy Bishop Airport (Toronto) where you get complimentary (unlimited) cookies Starbucks coffee Tazo Tea water pop almonds newspapers and Wi-Fi. I was pleasantly surprised to see that at Newark Liberty Porter had a small corner reserved for their passengers with similar (yet slightly less impressive) complimentary amenities. Only downside was the outbound flight was seated next to the noisy engine.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Sandeep","Canada","2015-01-11","I have flown with Porter a couple of times and haven't had issues but after today I will definitely be looking into other options. I arrived at the Toronto island airport at 11.00 am today for a 12.35 pm flight to Chicago. The flight was already delayed about 20 minutes by the time I got to the lounge. At around 12.30 pm Porter staff started asking for volunteers to fly at a later time as weather conditions required a lighter load on the plane. People volunteered and the rest of us finally started boarding just after 1.00 pm. When I finally got on the plane the pilot announced that we would be waiting for passengers from a connecting flight. Then around 2.00 pm the flight attendant announced that a few people would have to leave the plane and book a later flight because the reduced visibility required an even lighter load. I was one of the people selected to leave the plane which was incredibly frustrating because I did not have any checked luggage (come on how much weight could I have possibly added to the plane) and booked my flight more than two months ago. The next flight available was two days later. I did get a voucher which I appreciate but what happened today was just unacceptable - probably the worst experience I've ever had with an airline. It has been common knowledge for days that a snow storm was approaching so I don't understand why Porter had to wait until I was buckled and seated in an aircraft before telling me I had to fly at another time. Just appalling. P.S. - It turns out that four Porter flights flying out of Toronto island airport had to be diverted this week. This airline is a disaster.","","","Economy","","3.0","3.0","3.0","0.0","0.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","R Martin","Canada","2014-12-22","Flight 0383 on Monday Dec 8 2014 the outbound was cancelled due to 'mechanical' reasons. Of course I was only notified of the cancellation when I was in a taxi half way to the airport. I paid $1450 for my flight to Chicago due to booking only 5 days in advance. In addition Porter charged me $26 each way for the one bag I checked. On the return flight 0392 on Dec 10 2014 my bag was 1 kilo (2.2 lbs) over the limit. I was told I could remove weight or pay an additional $75 excess bag fee. At the same time the passenger at check in next to me was advised that he should carry on the bag he was going to check because it was below the carry on weight. I removed some items from my bag and went back to check in. The check-in agent advised me that my bag was now 1 kilo under and would I like to put anything back in my bag. What a joke. Absolutely no common sense with respect to the check-in agent. The flight was half empty so weight and balance was not an issue. Flight left about 10 minutes late and after 20 minutes in the air the captain came on the PA system to advise that a latch had come loose on the cargo door and we would be required to return to Chicago. Another 'mechanical' issue I suppose. Flight eventually left one hour later so that we arrived about 2 hours late. So Porter wasted 4 hours of my valuable time yet wanted to charge me $75 for having 1 kilo excess baggage. I think the service was really unacceptable.","","","Economy","","","3.0","1.0","4.0","0.0","","","1.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Fern Tuppen","","2005-03-11","LGW to Bangkok out 24/2/05 back 10/3/05. I had been dreading it. Maybe we were just lucky. The planes are a bit old and tatty but no worse than others I've flown - in our case the ex-KLM both ways. We were in Economy and legroom and seat width was OK both flights were around half full so we had a row of 3 between the 2 of us - makes a world of difference! Service was excellent food better than average drinks available- although on request because the cabin crew don't hassle you much. Managed to get some kip on the way home which for me is unusual. Both flights were on time and devoid of trauma. Yes the plane stopped at Sharjah for about an hour and the toilets were cleaned and checked which took about 20 minutes.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Claire Everett","","2005-02-21","Myself and my partner flew Phuket Air to BKK in Oct 04. The flight over was ok the plane was an old KLM jumbo which was tatty but comfortable. I agree with the comments about the cabin crew not being able to handle drunken louts. On the flight out there were a group of middle age men who were served alcoholic drinks from the time of serving to just prior to landing. Although they didn't cause any trouble I was very surprised that the cabin crew continued to serve them over a period of 11 hours. Our return flight was a bit of a nightmare. Having spent 6 hours waiting in Bangkok airport we boarded the plane at midnight. Our take off time came and went 40 minutes passed and we were told nothing. Then the captain said we would be taking off in 10 minutes (no apology). This came and went then another announcement there was a problem loading the luggage and we would be taking off in 10 minutes. Again this came and went. One and a half hours passed before we finally started to move. This KLM jumbo was really in bad shape and was much worse than the plane on the flight over it was dirty my table was broken and we generally didn’t feel that happy flying in it. As the plane turned the corner and revved the engine to join the runway there was the most horrendous smell of burning. We were sitting at the front end of the plane near to the kitchen in the nose cone. As the plane started to go down the runway the smell got much worse. All the cabin crew were up running about looking in all of the ovens trying to find the source of this smell. They all looked terrified which is pretty off putting to the passengers in the first place! The plane continued down the runway with the smell getting worse all the time. Even as the plane was taking off the crew continued to look for the problem. My partner and I were terrified as too seemed those people sitting around us. One lady even got us and asked the crew what was going on. They didn’t really tell her. The plane climbed very slowly with this smell still present. Whilst we were still climbing the captain came out and sniffed about with all the cabin crew flapping around him then the co-pilot came out and done the same. I think everyone on the flight feared the worst. We honestly thought we were going to be blown out of the sky. About an hour later the smell went away but we couldn’t settle after the adrenaline rush of panic. We also stopped in Sharjah which was awful as the air conditioning was switched off and we were delayed here too. We weren’t given any drinks were told not to use the toilet and weren’t allowed off the plane. Our journey home took us over 36 hours which marred the end of our holiday. I was most upset by the lack of information provided by the crew. We were not told about the burning problem or the cause of it or reassured about it there were no apologies at all. I would never fly Phuket air again nor recommend it. I am surprised that the BAA allows them to provide a long haul service from the UK.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","J Forbes","","2005-02-17","LGW-BKK 05/02/05 and BKK-LGW 16/02/05 in Business Class. The flights were on time - Business Class cabin located upstairs and spacious quiet clean. Seats comfortable with good recline legroom and personal video display. Food was excellent and the service very friendly.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Niall Morton","","2005-02-16","I'm with Helen Brade. Was also on the 15th January flight with the 18 hrs delay. If I had known the real reason for the delay engine fire on outbound flight flight I wouldn't have flown with them at all. The planes are old noisy the reading lights don't work the TV screens are fuzzy and they should stay on the ground for good before a real disaster occurs. The crew are lovely but I didn't feel at all confident that they would be able to handle an emergency situation or one such as the drunk passenger described in Helen's posting. I was on the plane for a total of 17 hrs on the return flight on 12th Feb and this was a day early than scheduled as Phuket said 13th Feb flight cancelled when I called to reconfirm flight no explanation so I lost a day at the start of my holiday and a day at the end I won't be flying with them again. I flew to Bangkok from Laos a few days before my return flight and there were 5 Phuket Jumbos on the tarmac at Bangkok 3 with the engine covers open maybe routine but with all the information on this forum  it does make you wonder. I hope that they can sort out their problems but short of a new fleet I can't see it happening!","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","F Inna","United States","2014-07-08","We selected Norwegian in the hope of flying a Dreamliner. It was a huge mistake! Our flight from LAX to CPH was delayed for 25 (twenty five!) hours. Instead of a Dreamliner we flew an old plane from Euro Atlantic Airways with really bad TV screens. After boarding the plane we spent an hour before it actually departed. Our flight back from CPH to LAX was on time but again by Euro Atlantic Airways! In addition they lost our suitcase.","","","Economy","","","2.0","3.0","3.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","H Piercey","United Kingdom","2014-07-08","Flew with Norwegian to Lanzarote 30/6/14 - 7/7/14. Can honestly say have never been more impressed with any airline - Norwegian delivered 5 * service with free wifi and comfortable seats. This was my first experience with them and will no doubt be my last. At Gatwick we boarded as soon as the gate was called which meant we left 30 mins early! Coming home we left 20 mins early due to low load. I must say Norwegian are one of the best for delivering quick and quality service. Compared to rival airlines Norwegian really have improved over the years and are becoming big contenders in the aviation market. I was also impressed by the self service check in which made departure quick and easy! Would recommend to anyone considering them.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Silverio","Philippines","2015-03-23","Flew MNL-CGK-MNL this March 2015. Flight was on a worn-out Airbus 320 with in-flight entertainment. Food was okay but I noticed that PAL has regressed with the quality compared the previous flights. Flights to and from Manila were both slightly delayed. Flight crew were nice courteous and attended to my requests. Price-wise PAL is expensive considering their just satisfactory in-flight service.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Steven Blanchard","United Kingdom","2015-03-20","March 2015: LHR-MNL-LHR on A340. Despite the poor reviews on this site I experienced a quality level of service from PAL and felt compelled to write a glowing review. Yes the A340 is somewhat on the old side yes it is a bit worn in places but the seat was comfortable there was ample legroom it turned into a flat bed there was power and whilst I have had better inflight entertainment on other airlines there was enough choice and it was AVOD. But where PAL really excelled was in three areas. 1) Value for money 2) Inflight service 3) Meals. All in my opinion were better than you receive in Club World. At LHR you have access to the Etihad lounge we left on time PAL now flies over Russia and China so we arrived in MNL in 12.15 hours rather than the previous 14. On the return leg we left on time and with a journey time of 14 hours. Nothing was too much trouble for the crew. Would I fly with PAL again? Absolutely. Any grumbles? One - headphones were basic and not noise reducing - but that's it. Don't let the other reviews put you off flying with PAL in business on the London route.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Heath","United Kingdom","2011-09-28","LHR-MCT 22.35 Flight Economy. Impressed seating was excellent for Economy with sliding seat forward when the back was reclined and had no problem sleeping. Service was friendly and attentive although a limited alcoholic beverage selection. Food - The Bean Salad starter could have done with work but I have had much worse but the chicken curry and desert were very nice. Departed on time and landed on time. All in all very impressed.","","","Economy","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Vaxman Itshak","Israel","2013-10-29","Flew with my wife on a round trip Tel-Aviv - Antalya. All 4 flights were remarkably on time much better than any other airline I use to fly. The SAW (Sabiha Goken) airport in Istanbul is just what is necessary for a customer not too much shopping but pretty comfortable seating. Check in was fast so were all the boardings as well. The aircraft's are very modern 737's nice and relatively clean. Extra 17 EUR for emergency exit seat is worth the money. The connection is faster than any other and the flight is cheaper by $300 so buying a sandwich on the flight or at the airport is still worth it.","","","Economy","","9.0","4.0","3.0","0.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","P Madsen","Denmark","2013-10-22","Copenhagen-Istanbul-Tel Aviv. Online check in didn't work. No automatic check in at airport either. Stood for more than 1 hour in line for check-in. Sat at the back of the flight most food and drinks were sold out by the time they got to us. Thirsty and hungry we arrived late in Istanbul - without boarding cards for the next flight. Disembarking as the last passengers and with a 2 yr. old in a stroller we were met by chaos of stressed passengers without boarding cards all fighting for a spot in line! We happened to be the last passengers to get boarding cards for the next flight. Eventually they gave us some handwritten boarding cards and allowed us through security we had to run to the gate for boarding. I asked there staff where we were going to sit only to discover we had no seats for this flight. Again no information just stressed staff making phone calls. Luckily some passengers emphasised with us and gave up their seats. So at the last minute we were allowed to board. They had forgotten half the luggage in Istanbul. Again no information on arrival.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","J Boonzaier","Singapore","2014-11-17","Newark to Sudbury via Toronto. I really wish I could give Porter Airlines a better rating. They have nice planes great staff the lounges are wonderful but their reliability makes me hesitant to use them again. More's the pity because it could be the best airline in North America. The flight from Newark to Toronto was on time and the service was faultless. On arrival in Toronto all looked okay for the next leg to Sudbury but then that flight was cancelled because of maintenance issues. I was shifted to a later flight scheduled to depart four hours later but was delayed by a further two hours. Many other flights were also delayed. Credit goes to the cabin crew on this flight for maintaining a positive demeanour despite being faced with a very grumpy passenger load. Based on comments I heard on the aircraft and have read on here cancellations and long delays have become commonplace at Porter. I think this airline is perhaps growing too fast and its aircraft inventory is too small to cope with anything but one of those extremely rare days when nothing goes wrong. It really needs to focus more on reliability.","","","Economy","","4.0","4.0","5.0","5.0","0.0","","","4.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","T Scarbrough","United States","2014-11-12","I will never fly this airline again first and last time. Took a quick weekend trip to Montreal from Chicago. The outbound trip Saturday was fine the return trip on Sunday was a total disaster. Saturday's flights were nearly empty but the flights Sunday were packed so it seems that if there is a rush the airline has no idea how to handle it. There were no weather issues or anything to cause multiple delays on Sunday and I really was never given a clear answer as to why all of my flights were delayed. It was a mix of ""technical issues"" and ""delays at other airports"". I was leaving Montreal for Toronto then had a connecting flight to Chicago. When booking my tickets all I was offered was a 30 minute change over between flights for the flight home. Porter in Toronto has a small terminal so on a normal day this should be no problem. In the end I missed my connection in Toronto to Chicago because of the original delay of 45 minutes in Montreal and my new second flight (an hour and half after my original flight) was also delayed by an hour and a half. I was suppose to arrive home around 3:30pm and didn't until 7:30pm. Simply never ever again.","","","Economy","","","2.0","3.0","2.0","0.0","","","1.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Trevor Morgan","","2005-02-16","Bangkok to London for myself and two children - 5/02/05 flight delayed 2 hours from Bangkok- no explanation given On boarding found no one at the entrance to plane so just wandered on and found our seats. Two of the three were broken and could not recline. A passenger behind us could not find her seat as shown on boarding pass. Eventually cabin crew discovered that the seat on aircraft did not exist and had to cross out a seat number using felt tip pen and write correct number up above. Overall impression of interior was very unpleasant and dim - hardly any light at all due to the very old aircraft used and no updating of interior. After taking off no hello from captain or any communication - it would have been courteous to know what the delay was . We never heard his voice throughout the flight. After arriving in Dubai the hour hour turned into 2hours 15 minutes- no cabin crew would tell me what the delay was for although I did see a Phuket Airlines engineer inspecting engines. Took off for final leg - at least this change of captain did mean that we heard his voice and he at least apologised for the 2 hour plus delay. I should mention that during the stop-over the engines were off and no aircon inside cabin which left most passengers very uncomfortable. Food was of low quality and beer i asked for was warm and not refrigerated. Crew were ok especially after seeing what they have to put up with. On arrival at Gatwick had to wait exactly 60 minutes for bags and with the extra delay of flight meant we missed our coach we had previously booked. Total flight time 18 hours (21 including arrival time at Bangkok - as we were told to arrive 3 hours before boarding?) After travelling for 20 years I can honestly say that this has been my worst experience ever and has put me off flying especially with children. I have to return to Thailand and would not fly Phuket Airlines if I was given free tickets - the whole experience from check in to arrival was most unpleasant.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Mark Handel","","2005-02-16","LGW-BKK return. Both flights on schedule no delays. Very happy with the service. The 747's on this fleet are very old but for 300 quid I didn't expect a champagne reception! The only annoyance was that I wasn't awoken when the visa forms came round. Caused me a slight delay getting through passport control! Going from most of the readers here I struck lucky! I will flying again with them soon will post results of that journey on my return.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","E Clift","United Kingdom","2014-07-06","Terrible service delayed on tarmac at Gatwick for 45 mins due to brake fault. Eventually took off to Faro 2 hours into flight informed that because it had started raining there we had to divert to Lisbon which had a longer runway. On arrival told that buses have been organised for our onward trip to Faro. Nobody helped us we were all stood in the terminal building for 2 hours. Norwegian could not get us off the plane quick enough. Mums wanted car seats for there children etc yet again nobody wanted to know. The plane had the most uncomfortable seats I have ever sat in do not use Norwegian they have not got a clue about customer service.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Maria King","United Kingdom","2014-07-06","11/06/14 DY2430. 18/06/14 DY2451. I flew with a group of girls to Grand Canaria last month. I was impressed with this airline. The staff were approachable friendly caring and above all professional. The food I ordered was excellent. The flight was good too. I would like to say I was worried initially but would definitely fly again with them. Their staff are a credit to the airline.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Jurd","Philippines","2015-03-20","I flew MNL-SYD on 6 March and SYD-MNL on 16 March. Economy class in both directions. Paid an extra US$50 for exit row seats which was worth the money. Flights left and arrived close to schedule. No entertainment options of any kind provided in economy class cabin which for an international flight of more than 7 hours appears to be out of step with other airlines. Overall a satisfactory experience although I feel airline should advise at time of booking that it does not provide any entertainment in the economy class cabin.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Jensen","United States","2015-03-17","Flew business class on a 777 from Manila to Bangkok. Very pleasantly surprised. Check-in went smoothly. Seats good. IFE adequate. Service and food very good (three nice cuisine options available - ""Western"" ""Asian"" and ""Filipino"" I selected ""Asian"" and was impressed with the quality). Departure and arrival on time. Very good experience overall. The only thing lacking is their participation in an alliance.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Hughes Scott","Hong Kong","2015-03-04","Flying return to Tagbilaran with a connection in Manila from Hong Kong. All flights were booked in one booking with Philippine airlines. Prior to leaving on our holiday we had our flight rescheduled 3 times. The final two times were not confirmed with us until after we contacted the airline staff several times asking for a confirmation email 1 day before departure. The final flight scheduled meant we left 1 day earlier and had to spend a night in a hotel in Manila not ideal. Our return journey had our flight from Tagbilaran to Manila cancelled after the departure time of 4.40pm (while we were sitting at the gate) because another airline had not yet taken off from the runway so the PAL flight we were meant to get didn't land and returned to Manila. Philippine airlines considers this ""Force Meajure"" (an act of god) and takes no responsibility informs it's customers the next flight would be at 7.05am the next day and that they would not pay for accommodation until then. We found cheap accommodation nearby for the night returned for our 7.05 am flight the next day which was delayed and departed at 7.30. We arrived in Manila and were expecting to be put on another flight (the original connection was missed because PAL failed to arrange for a flight to pick us up from Tagbilaran in time). Instead we were put on standby for a flight that morning that was overbooked then in the afternoon that was overbooked. All flights were full and no seats were available to myself and my partner. PAL staff continued to claim due to the ""act of god"" (not their poor quality service) they weren't responsible for paying for us to be transferred to another airline. The next non fully booked flight with PAL was not for 2 days and they also would not pay for accommodation or often compensation. Ultimately we took a taxi to another terminal (a much nicer terminal) and bought new tickets with Cebu-Pacific who were very helpful and got us home on time. Never fly Philippine Airlines. There staff were patronizing and unaccommodating their level of customer service was poor and their flights are constantly cancelled and rescheduled.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Varley McLeod","Australia","2011-09-25","Bangkok-Paris Frankfurt-Bangkok. From check-in was escorted through customs to the lounge. Service I've experienced in First Class with other airlines but this was Business Class. Food is restaurant style. Excellent wines and nice amenity kit. Seat fully flat and the cabin attendants make your bed linen sheet and duvet including large pillows. Friendly attendants. Lounge in Muscat is very good including their new part of the airport which is getting built around the current.","","","Business Class","","10.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Houlihan","Saudi Arabia","2011-09-18","CMB-Muscat-BAH in Business class. All flights on time the seat is fantastic lie flat and as good as many First Class's in many airlines. Food was served silver service and was of very good quality good wines and all aperitifs available. Entertainment was good but not as good as other carriers. Staff were all pleasant and attentive when required. Some polish could be advised as most are quite young. Lounge at Muscat is top marks with vast array of foods and drinks. To be recommended and will definitely use again.","","","Business Class","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Aytek Cingitas","Turkey","2013-10-22","I frequently fly with Pegasus both on Turkish domestic flights and international flights mostly from Istanbul SAW - AMS. I am generally satisfied with the airline. They take off on time and makes me feel at home and safe.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","R Hayes","United Kingdom","2013-10-13","I regularly use Pegasus for trips between Stansted and Nicosia (N Cyprus). Flights to / from N Cyprus have by law to land first in Turkey before continuing. The last outward flight landed at Istanbul; the aircraft was new very clean and comfortable and the service excellent. Returned via Izmir in an older aircraft which was not so clean or comfortable nor did it have video screens but the crew were very courteous. I wish I could say the same for the British passengers who boarded at Izmir: the mess they left behind was embarrassing.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Lynch","Canada","2014-09-24","Very disappointed in Porter these days. Last 2 trips - to Toronto and to Sudbury - were delayed and delayed. Spent most of the day in the airport in Thunder Bay and Toronto. A 4 hour trip turned into a 10 hour. No explanations no information. Today I realized I made a mistake in booking a flight from Thunder Bay to Toronto. Called as soon as I noticed - $75 charge to cancel the flight and to rebook would have been double the price. I used to fly Westjet all the time - I think I will be returning to Westjet. Not happy at all and a weekend in TO ruined.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","A Stefan","Canada","2014-09-17","My flight from Toronto to a conference in Chicago was cancelled with no reason provided 12 hours prior to the flight. The only option Porter offered was to re-book 2 hours after the original departure time. If I had cancelled to rebook on a different airline (at a significantly increased cost given the short notice) I would have received only a flight credit not a full refund which is unbelievably bad customer treatment. I was forced to take the later flight and I missed the two sessions at the conference that were the primary reason for my attendance. I am 6 feet two hundred pounds. These planes do not accommodate above average sized people period.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Joe Rossi","France","2015-07-17","Dar Es Salaam to Arusha. One day delay, landing to wrong airport, no taxi or bus paid to go to the planned airport, no baggage (still at Dar Es Salaam). No information from staff, and at leasst 2 days safari have been lost without any compensation. Same problem with the return from Arusha to Zanzibar : another airport to take off, no buses, compensation etc. Fly with this company at your own risk !","","FamilyLeisure","Economy","Dar es Salam to Arusha","1.0","3.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Ian Edwards","","2005-02-11","I was also booked for this flight. When we arrived at Bangkok airport for the return trip we were met with the same problems. Our group of four spoke to a supervisor and we were very lucky to get on the Qantas flight an hour later. I second everything the previous writer has said. Phuket Airlines are a shambles. Never again.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Jake Joseph","","2005-02-10","Pleased with our experience on Phuket Air - flight out was a little dissapointing as they were old seats with little recline. But we were the only two in Business Class so were treated like royalty - the best staff I have encountered. Return was different - much improved seating with cradle style resulting in a good nights sleep - but the food wasn't quite as good. I would fly Phuket Air Business Class again - such a good deal.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Helen Brade","","2005-01-20","I traveled with Phuket Airlines on 15th January 2005 our flight was supposed to leave Gatwick at 2pm that day. We arrived at the check in desk at 11am to be greeted with a rumor that the flight was 11 hours delayed! Eventually the check in desk opened and passengers were informed that there was an 18 hour delay on the flight no real explanation was given but after looking at this web page I now know why. Apparently the flight which left Bangkok on 14th January had to make an emergency landing due to an engine fire. I can honestly say that after my experience with Phuket Airlines this does not surprise me in the least. I have never come across such an inefficient incompetent and unprofessional organization. The flight eventually left London Gatwick at 8.30am the following morning. The service left a lot to be desired passengers were fed a poor quality meal just after take off were not given another hot meal until 8 hours later. The aircraft used was severely weathered and that is putting it mildly (ex KLM fleet). On our return flight several televisions were broken and the audio equipment on many seats did not work. Our return journey turned into a complete nightmare in anticipation of a further delay we contacted Phuket Air in Bangkok on 28th January informing them that we were due to fly out on 29th only to be informed that the flight would be delayed 12 hours and would not be leaving until 30th January but we still had to be at the check in for 9pm on 29th. We were also informed that we would be put on a standby list with Thai Airways for a flight out that night and the earlier we arrived the more chance we had of getting on that flight. The main problem with Phuket Air is that they do not have the fleet or the organizational capacity to operate on an international basis. Check-in eventually opened at 9.30pm and we were informed that there was no standby list and no prospect of getting on another flight! We had to return the next morning at 7.30am to check in. Again further annoyance as passengers began to queue up at 7am only to be told that check in would not open until 8.30am. The flight was scheduled to leave at 10.30am and eventually took of at 12.30pm due to further ‘technical difficulties’! The flight home was horrendous the airline does not seem to have any regard for passenger safety as they allowed a seriously drunken passenger to board the flight in Bangkok. He was that drunk he could barely stand up. He then proceeded to seriously harass the passengers on board walking around the plane for several hours causing grave concern. The cabin crew had no control whatsoever over the situation. After four hours we were shocked to be informed that despite numerous requests from passengers the Captain had not been informed about this disruptive passenger. The flight made a scheduled stop in Sharjah to re-fuel this in itself defies all logic as it manages to make the outward journey with out stopping and only serves to turn an 11 hour flight into 15 hours. We were subsequently informed that the only reason why they do this is because it’s cheaper to re-fuel. Eventually after half an hour of being on the ground the drunken lout was removed from the plane and his baggage off loaded. After a 14 hour delay and a 15 hour long flight you do not need the stress! With the price of tickets being so cheap regrettably Phuket Air has opened up the market for the typical English larger lout. If you have already booked tickets with Phuket Air I pity your misfortune if not escape now and use a reputable airline that will not destroy your holiday and most of all not compromise your safety!","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Dave Sorensen","Denmark","2014-07-06","I flew JFK to Copenhagen on Dreamliner in March 2014 and it was great. My wife therefore booked a RT CPH-JFK in May 2014. Terrible. First off they switched the Dreamliner aircraft for some antiquated charter aircraft from ""Euro Atlantic Airways."" The plane looked like a heap of junk. On the outbound flight there was no sound for movies at her seat or the seats next to hers and on the way back no entertainment system at all. They shrugged at her and gave her a standard meat meal when asked for the vegetarian meal she had ordered in advance and paid 42 dollars for each way (42x2). No pillows no blankets. Why would Norwegian Airlines want to throw its reputation away like this?","","","Economy","","","2.0","2.0","1.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","H Larson","United States","2014-07-03","We booked Norwegian back in February to fly from LAX to Nice via Copenhagen on May 15 returning June 7. One reason we chose the carrier was for the Dreamliner service on the 10 hour flight to Europe and we decided after adding on all the extra charges to take the plunge and go for the Premium seats. I can't really say how bad 'Norwegian Air' was as we never flew them except for the leg from Copenhagen to Nice. Instead of the Dreamliner we ended up on a Portuguese charter 777 run by Euro Atlantic Airways. We got nothing the antiquated system on this plane didn't work. When was the last time you had an ashtray in your armrest? The food was inedible - even for airline food. The crew were on the verge of hostile and the seats were worn and uncomfortable. You couldn't even get a pillow! On our return flight we had the same experience (except the crew were a bit friendlier). I would never recommend this carrier.","","","Economy","","","2.0","2.0","0.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Laseen","United States","2014-07-01","Norwegian Oakland - Stockholm with Premium Class on June 14th Dreamliner Boeing 787. Smooth check in at Oakland airport using faster lane comfortable seats and friendly Thai crew. Left and arrived on schedule. Service was fine and food equivalent to Premium Economy. Two meals included was average I bought snacks later since I was still hungry. Only one wine or beer beverage included (except for small cognac with coffee) otherwise alcoholic drinks are extra for remainder of flight. Entertainment system just OK only around 10 recent movies most options are re-runs. Still a decent value considering the non-stop flight and that Business Class on other airlines costs around $1000 more.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Oscar Medina","Philippines","2015-02-24","DAV-MNL-HKG By far the worst airline I have ever travelled with (and I have had my share). Three domestic flights with PAL on the same week all delayed over 2 hours including my flight out of Davao. Surprisingly my connection to Hong Kong was right on time so I missed it. The FAs tell you ""sorry about the delay but we got you here safe!"" They sent me to a hotel more than 1 hour far from the airport. Funny thing is I have had delayed flights from PAL for hours until every passenger appears when other airlines would just leave latecommers but they did not wait for me.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Wong","Philippines","2015-02-18","Manila-Davao Dec 15. The price is the same as Cebu Pacific but PAL offers better service than the latter you are provided biscuits coffee and water on the flight and they leave on time. Was originally on the 4am flight but that got cancelled and passengers were moved to the next Davao flights luckily my friend and I were placed on the very next one (the 8.30 one). We were compensated with full meal breakfast while waiting for the flight. Our flight left on time and arrived in Davao according to schedule. The take-off and landing were superb and smooth. The flying experience is a great improvement the check-in counter and flight crew were professional. My only suggestion for PAL is to make seats more comfortable and to place personal built-in IFE on every seats at least on international flights if they want to compete with other international carriers. The iPad IFE doesn't look like a good idea especially at long haul ergonomically. Traditional seat-installed IFE is still the best way to go. As long as they don't have IFE on their international flights will still continue to take foreign carriers when I go abroad.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Carpenter","United Kingdom","2011-09-13","LHR to Muscat and Muscat to BKK return in Business Class. Excellent new airline with a fantastic Business Class offering great Business Class seat price as well. Easy check-in good lounges amazing seat/flat bed staff onboard friendly and great service. Flat bed was great and got a good sleep in pyjamas provided on the way to Muscat. Seat comfortable and goes fully flat. Food/Beverages offered. New Business Class lounge in Muscat is excellent. I would highly recommend Oman Air due to their great Business Class seat at a reasonable price.","","","Business Class","","10.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","D Mcaleny","United Kingdom","2013-10-09","Having read some reviews on Pegasus Airlines we were very worried what we were going to expect but this was totally the opposite as the flight we were on was very good and the crew were very attentive to our needs. We flew from Manchester to Alanya in Turkey.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","G Stoykovich","United States","2013-09-29","BEG-SAW-TEH-SAW-BEG. Four flights within a month. Very happy with my first Pegasus experience and if there is opportunity I would fly them again. Planes new and clean sufficient leg space. Crew professional no objections there. Food and drink need to be purchased but this is a low-cost after all. Take off and landing very smooth and the flight times shorter than expected usually making up for any delay. Check-in swift. My only problem was long connection times 8 hrs to Tehran 6 hrs back to Belgrade. Not much to do at the airport during such a long time but that is an altogether different matter.","","","Economy","","9.0","4.0","3.0","0.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","E Williams","Canada","2014-09-10","Just awful! Used to be really great and easy. Lately (the last year and a half) they have been so unreliable. We do monthly flights from Toronto to Montreal and vice versa and every time without fail are delayed one way if not both and/or cancelled. There have been 3 times this year where the flight has left for Toronto only to turn around and come back to Montreal for one reason or another with no compensation. A free drink is certainly not worth all of the trouble it is faster to drive with all of the delays. They really need to get things back on track can't imagine how poor their on time service rate must be at this point.","","","Economy","","","2.0","3.0","3.0","2.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Sandra Shipman","United States","2014-09-10","I would not recommend Porter Airlines if you need to get someplace at a certain time and are depending on their schedule. Our experience was delays and more delays. First problem Porter changed our original flight time and we were not notified. We flew from Montreal to Toronto changed plans to fly to Boston with a connecting flight in Boston to Houston. We missed our connecting flight because of the changed schedule and then further delays. The flight leaving Montreal was approximately 1.5 hours late. Then our connection in Toronto was late as well. We originally were to arrive in Boston at 4.35pm but did not arrive until 5.50pm. Porter employees in both Montreal and Toronto were unwilling to help us find another alternative in order for us to arrive in Boston in time for our connection. Consequently we had to get a hotel and stay overnight.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","H Noetzel","Canada","2014-09-01","Our family really used to look forward flying with Porter but in the last two years you feel like you have a 50/50 chance of having a significant issue with your flight. Yesterday August 30/2014 Flight 635 from Toronto to Thunder Bay. They announce a boarding 10 minutes earlier than scheduled due to the ""air show"". Ok no problem. We get on the plane and sit and sit in the hot cabin. You repeatedly hear cargo doors being opened and shut. The pilot/co-pilot leaves the plane and has discussions with the ground crew and also I think went into the terminal as well. Eventually one of the flight crew tells us that due to ""technical issues"" we will be flying to Hamilton to get fuelled up. I guess it was either that or take passengers and baggage off the plane. We leave about 15 minutes later than scheduled for a short flight to Hamilton which takes about 15-20 minutes. We sit on the tarmac in a hot plane for about 20-25 minutes while getting fuelled up. Finally leave for Thunder Bay and arrive one hour late although with the all the waiting and heat in the plane while on the ground it felt like the journey took forever. This is not our family's first time with significant issues with Porter but it will be our last because we will not be flying with them again.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Sarah Bolger","Tanzania","2015-06-14","Precision Air is the worst airline I have ever flown. I booked tickets online via their website. They charged my card and sent me confirmation of payment but never actually allocated tickets. When I called them a few days before the flight, they said this sometimes happens and they don't know why. It took three days of chasing to get tickets allocated to me. On the flight from Nairobi to Kilimanjaro, they lost our luggage. I cannot overstate how rude and unhelpful their customer service representatives were on this issue. On 12 June our flight from Zanzibar to Kilimanjaro was cancelled without explanation. We were lucky enough to be put on the next plane - others were not so lucky. Again, cannot overstate how rudely everything was handled. The next day, our flight from Kilimanjaro to Nairobi was also cancelled without explanation. This knocked out all our connecting flights to South Africa and we had to spend 14 hours in Kili airport with no meal vouchers or any kind of explanation. Again, all representatives of the airline were rude, unhelpful and downright incompetent. In short, the service this airline offers is atrocious, the customer care is non-existent and I would deter anyone from flying with them.","","Business","Economy","Kilimanjaro to Zanzibar via Dar es Salaam","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","M Morrissey","United States","2015-02-24","We arrived in Dar es Salaam at 4am after 24 hours of international travel expecting to connect on Precision Air to Zanzibar. According to the check-in attendant our 6.50am flight had not existed for 8 months despite the fact that we had booked and paid for it on Precision's website only 2 months prior. The only remedy we were offered was a 4pm flight. Instead we took a ferry at our own expense because we did not want to wait 12 hours at the Dar es Salaam airport. Live and learn. If you book with Precision do not reply on web reservations or confirmations - call ahead to make sure that your flight actually exists.","","","Economy","","","0.0","2.0","0.0","0.0","","","0.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Joanne Howlett","","2005-01-20","My friend and I were on the 14th January flight from Bangkok to Gatwick when the engine caught fire and we had to land back at Bangkok. What a total nightmare! I would urge anyone thinking of using Phuket Airlines to go with a reputable carrier and to avoid flying with them. Phuket Airlines in my opinion are a total shambles. Once we had landed back at Bangkok Airport there was no organisation no explanations just total chaos. None of the staff had a clue what was going on and how to handle the situation. We heard stories from other passengers about problems they had experienced on the way out as well mechanical problems very long delays etc. They are just not equiped to deal with big international flights. The reason they are so cheap is because they are so crap! The planes are very old and have definitely seen better days. Don't risk it pay the extra to fly with a decent airline is my advice you will feel safer and more confident and you will get much better service. We spent out £400 on a new return ticket as we were not prepared to fly back with them to London the following day. 13 hours is a long time to sit and worry whether their old plane will make it or not. I know alot of other people on our original flight bought new tickets as well some were on our Thai Airways flight back to Heathrow. My friend has since contacted Phuket Airlines here in the UK to take the matter further but surprisingly they aren't being very helpful - Phuket Airlines - bunch of cowboys in my opinion.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Jane Duncan","","2005-01-17","17/12/04-07/01/05 LGW-BKK. Our 3rd flight with Phuket Airlines and never again - the planes are a disgrace faulty seats lights etc - the food is awful the toilets backed up (I'll leave that to your imagination). The first and second flights with them weren't too bad because the planes were only a third full - so plenty of room and slept all the way. Got decent service when awake but the third flight with being peak season was fully booked and a nightmare - it is practically impossible to get a drink even though the staff are really friendly as they are so busy. The fuel stop is a nightmare and the flights shouldn't really be sold as direct because they're not. Check in at Gatwick is okay but at Bangkok allow 2 hours at peak season - very disorganised which leaves no time to go to duty free. A friend of ours was on Bangkok to Gatwick 14/01/05 and 5 minutes out of Bangkok they had to return and do an emergency landing - the engine was on fire. Apparently this also happened 3 weeks before christmas. I'd rather pay more and feel safe and be able to get good service.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Laseen","United States","2014-07-01","Norwegian from Stockholm Arlanda to Oakland on June 28th with Premium Class. Arlanda check-in for Norwegian Airlines was disorganized and overcrowded. There was no Premium check-in line at Stockholm airport as there was at Oakland airport. Baggage self check-in was not available for passengers traveling to the U.S but this was not clearly displayed so I wasted 30 minutes waiting in line for self-check only to have to stand in the much longer line with ground crew afterwards. Dreamliner Boeing 787 is a comfortable quiet and well-designed aircraft and hopefully they can master the technical issues that seem to come up more often than on other Boeing aircraft. Friendly Thai crew food was good but only one wine or beer beverage (except for small cognac with coffee) any cocktails and snacks after were extra (had some issues with sliding the credit card for payment). Entertainment just OK with only a few new movies and mostly re-runs. I would not expect Business Class perks but overall a good value given the non-stop flight and Premium Class costing around $1000 less than competing airlines' Business Class.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Gonzalo Ayza","Spain","2014-07-01","Lisbon to Oslo 25 June flight number DY1787. It was below expected even for a low cost. Flight was delayed more than an hour. We ordered drinks which they took more than half an hour to be delivered. Then we ordered a second time and the flight hostess indicated that we should go to the front and order there because she was too busy to help us. I mean its not free. We are paying customers and even for a low cost we deserve a little service.","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Kevin","United States","2014-07-01","I flew Norwegian flight 7002 from JFK to Oslo on June 22 in premium class and found it to be an excellent value. My ticket was similar in price to a coach seat on any other airline and yet it was much roomier and more comfortable so that I was able to get several hours of sleep on the flight. I also found the flight attendants to be very helpful and attentive.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E McElvaney","Australia","2015-02-18","Business Class Melbourne-Manila-LHR. July 2014. The Lounge in MEL is one of the best lounges in Melbourne. The flight to Manila was excellent on all counts. No problem getting out of the airport. We found meter taxis are the best value and convenient. We stayed at the New World in Makati which we can recommend. The flight to England was the same experience and we were saying at that stage that PAL was really good value. Then it all went downhill on our return flights in September. PAL uses Malaysia Airlines Lounge in London and it was just okay. On the flight (late) my seat was broken and would not recline I was moved to another seat but the media unit didn't work so they gave me a Ipad. The seat headrest abutted the toilet and the constant flushing made sleep almost impossible. We were very glad to get to our hotel in Manila and get some sleep. The flight back to Melbourne from Manila was delayed for hours. Guess what! I had exactly the same experience on the flight to Melbourne broken seats and media units. I complained and was given 30000 Pal frequent flyer points as compensation.","","","Business Class","","2.0","3.0","5.0","3.0","2.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Durbridge","United Kingdom","2015-02-12","This was a codeshare with Vietnam Airlines for the second leg from HCM to MAN was surprised at the level of high quality service previously I have been unimpressed with PAL on their short flights. I didn't expect any entertainment on a 2 hrs flight so wasn't surprised when there wasn't any also didn't expect a meal but was served with a very good and tasty fish dish served with unlimited beer!","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","W Fokkenrood","Maldives","2011-08-22","MLE-FRA return. A wonderful flight experience. On most sectors I was alone in Business Class. Inflight service and food was excellent. The seats are very comfortable and was able to get a good nights rest. The only negative was the ground handling staff in Muscat they where rude and not interested in J class passengers.","","","Business Class","","10.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Gerge Lamprou","Greece","2013-09-17","There is no leg space even for the seats where are paying more for leg space. Seat extremely small and no A/C. Even if you do online check-in you do not have any priority at the check in counter (3 counters for 2 departing flights!). I flew from Athens to Istanbul (SAW airport) and this is the last time! The fare was not lower than other airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","B Alatas","Turkey","2013-09-12","Ankara to Istanbul Sabiha Gokcen Airport every week with Pegasus. I buy my tickets in bulk at the beginning of the semester and pay embarrassingly little. Pegasus do their job in a professional manner. It is not about good food legroom in-flight entertainment etc - it is about travelling on time at a very reasonable price.","","","Economy","","10.0","3.0","4.0","4.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","P James","United States","2013-09-05","We flew from Izmir to Istanbul August 2013. The plane was awful dirty old uncomfortable and the crew were miserable. The service was terrible. We were given emergency exit seats not by request and were told if we wanted to change they did not know where we would sit and probably not together. They took our personal belongings and put it in the overhead. When I asked why they said because we were in the emergency exit seats and if we didn't comply would be moved.","","","Economy","","","1.0","1.0","1.0","1.0","","","0.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","K Avery","Canada","2014-08-20","My flight with Porter was cancelled due to engine problems and rescheduled for 7 hours later. All but 10 passengers were put on the 4.30pm flight I was one of the 10. I left the airport and returned when they told us to only to be told that the piece they were supposedly fixing the aircraft with had never even come and that our flight was rescheduled for 8.30am the next day 22 hours later that our original flight. My family went back and forth from the airport 3 times to drop me off and pick me up because they were not up front with us. As compensation I was told we will be getting at $100 dollar voucher which we probably already spend in gas and food. Not to mention time missed out friends during my yearly visit to the province.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","R Gonzaga","Malaysia","2014-08-14","Flew from Toronto City airport to Washington Dulles on 11 Aug. Service on the ground was good although a little more attention could have been paid to wheelchair users. A general announcement was made re boarding but that was all but there were no staff around to assist my mother for boarding. I decided to push her wheelchair myself. On board the flight attendants were pleasant and we were served drinks and cookies. The flight was pleasant with great views of Toronto city on taking off. Seat comfort was good and leg space was incredible for a small aircraft. A great experience.","","","Economy","","7.0","5.0","5.0","4.0","1.0","","","4.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","R Forman","United Kingdom","2015-02-24","Believe what these other reviews say. Precision Air are really as appalling as they say. Our flight in December from Zanzibar to Nairobi was cancelled 2 hours after it was scheduled to depart. Until then we had been informed it was just delayed. This meant we missed our return international flight from Nairobi to London. I understand. These things happen. Precision Air then flew us into Dar Es Salaam late at night explaining they would then fly us on to Nairobi next day. They transported us to a hotel about an hour drive from the airport where we arrived around 1 in the morning. They asked everyone to be in the lobby at 3.30 the same morning (2 hours later) for transport back to the airport to catch the 5.10am flight to Nairobi. So everyone bleary eyed at 3.30 in the morning waiting for a transport which never came. We were then told it will be here at 7.30 9am 11 am etc. Nothing to be done but give up on transport and organise our own way back to the airport by negotiating with the hotel manager. We actually paid for the Dar Es Salaam to Nairobi flight ourselves as we could not trust Precision Air to organise it. Ruined a great relaxing holiday but lesson learnt.","","","Economy","","","4.0","1.0","3.0","0.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","S Ambros","United States","2015-02-12","We flew 3 routes on Precision Air: NBO-JRO 12/27/14 JRO-ZNZ 01/08/15 and ZNZ-DAR 1/11/15. Each flight arrived early at its destination. Check in and baggage check/claim was efficient. Staff were friendly and efficient. Planes were clean and beverage service appropriate for the short flights. When we wanted to change our departure time from ZNZ to DAR the agent at JRO was extremely friendly. She took care of everything and even emailed us the change. When we arrived at ZNZ for the changed flight Precision asked us if wanted to take a slightly earlier flight they had added for the holiday. Again very courteous staff.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","Elisabet Rosengren","Sweden","2015-01-14","Delayed 9 hours 21 December 2014 from Kilimanjaro to Zanzibar. Also delayed from Zanzibar to Nairobi/Copenhagen - 28 hours! No refund no food or drink - no service at all!","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Christos Ioannou","","2005-01-13","BKK-LGW Business Class - just got back this morning from this flight. The 747-300 really is showing its age however they have done a great job refurbishing the upper deck. The seat pitch at 58-60 inches is the most generous I have experienced in business class and with only 7 rows it feels very spacious. There are no seat motors so it's all manually operated but the seats are extremely comfortable and the recline is excellent. Unfortunately the same cannot be said of the standard of catering. I have travelled on eleven different airlines' long haul business class and the dinner served on this flight was the worst I have ever experienced in business class - by a very long way. In fact I have had much better meals in other airlines' economy class. Also only one white and one red wine was offered both very mediocre and no after dinner drinks. The breakfast served on the second leg was of a much higher standard though. There was a choice of 6 movies but no menu so that I had to ask one of the crew to write them down! The stop in Sharjah to refuel was a real pain as it made the whole flight last 15 hours. So great seats and polite service but very poor food and wine. On the way out there was a 17 hour delay due to technical problems. They knew about this the day before but didn't bother to phone any passengers to let them know! We got transferred to the Thai Airlines flight from Heathrow which had great food and service but the worst seats. I have experienced in business class!","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Martin Fenwick","","2005-01-12","They are cheap and they are cheap for a reason! - 2 stories of incompetence - First my brother took the LGW to BKK economy return in May 2004. Outbound no problem. Return flight they dumped all the passengers in the middle of the desert (Dubai) and abandoned the flight due to supposed technical failure but later we discovered they had missed their landing slot at Gatwick. Absolute chaos at Dubai airport and the one lady Phuket airline staff deserted her post and left 300+ passengers stranded. All the Phuket Airlines officials did a runner! No explanations given! After 5 hours of irate passengers spitting nails – an Emirates official grasped the nettle and re- scheduled everybody back to Heathrow or Gatwick on Emirates flights. My brother was delayed around 8 hours. Story no. 2 - thinking maybe my brother had a “one off experience” I flew out same route economy class £456 LGW to BKK in August. Outbound no problem decent flight with average service. Return flight I re-confirmed my flight 72 hours prior with booking reference. Reached BKK airport 3 hours before departure and 3 queues were about 50 metres long already! - and hardly moving. It took an amazing 3 and half hours to eventually reach the desk as the staff were spending 80% of their time on walkie talkies. By the time I reached the desk I was told by the check in girl that the flight was overbooked and I couldn’t fly that day! – Charming! It’s now 2.30 am I am dog tired and no Phuket flights for 3 days! – They transferred about 8 of us to a nice hotel and put us on standby for BA/Quantas. Yes “standby” at peak holiday season! – no guarantee of getting home for 3 days ... lucky B.A. had a seat the next night back to Heathrow (not LGW) making my home train ticket invalid to Sheffield. I complained by email to Phuket Airlines (their website is useless). It appears that standby passengers were let onto our flight whilst valid ticket holders like myself were denied access. No reply by email but did eventually receive a letter reply 3 months later. A long convoluted generalised statement about overbooking problems and didn’t address the real issues. If you want to save money and take a risk go ahead and book - but for me Phuket Airlines nay more!","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Dermot Coy","","2005-01-11","Just back from Bangkok. Direct flight over was good with good food. Stopover on the way back to London was a real pain! Old jumbo which was quite noisy and made it hard to sleep. Poor choice of movies/tv programmes shown. Passengers had no control over their personal lights on the way back which was quite strange so unable to read in the dark.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Geoff Dale","","2005-01-09","LGW-BKK. Old Thai Airways 747 but service and food excellent. Had emergency exit seat but so few people on flight 3 seats were possible for lots of people to stretch out. BKK-LGW Old jumbo emergency exit seat again but only 120 passengers!! I have never seen so many people sleeping! They can't keep going with this loading. Again staff and food excellent. Fuel stop in Dubai though. Paid £313 all in. Will travel again and hope for same luck.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Kerpal Rakesh","United States","2014-06-25","So many problems with this airline pretending to have a long-haul service. They are constantly using older ""leased"" aircraft even though they advertised the Boeing Dreamliner experience. When they do actually use the Dreamliner any minor technical issue creates massive delays over several hours and a domino effect for days. Example flt 7002 on 19 Jun delayed until past midnight due to late incoming aircraft! This happens every 2 weeks it seems as I am a busy traveller to Europe. The website constantly has credit card problems even though on other airline sites my card works fine. Last but not least a very confusing baggage policy. Most airlines to Europe offer at least 1 checked bag but Norwegian's ""lower"" fares do not make up for all these extra fees and complications. Norwegian please do yourself a favor and do not play the long haul game. I will never recommend this long haul service to anyone.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Rosenlund","Sweden","2014-06-25","DY7011 on 23 June scheduled departure 17.45 from Copenhagen going to New York JFK although it actually left at 18.10. Why would Norwegian Airlines throw away their great reputation (we've flown with them dozens of times and always enjoyed the experience) by the appalling service to NY from Copenhagen. I didn't notice that the flight was not operated by Norwegian but instead by a cheap charter company based in Portugal. I wonder how many people look at this sort of detail when they are booking a flight on an airline company website. Unless it is pointed out clearly you assume if you are booking on Norwegian you will be flying to NY on a Dreamliner operated by Norwegian with all their promises of clean aircraft tasty food free WiFi etc. None of this is the case. The cost of the flight is not cheaper if it is a nightmare journey. Be advised. Check before booking.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Pascual","United Kingdom","2015-02-06","I traveled on the 28th of Dec 2014 for a month LHR-MNL and back. It is such a shame that PAL is using an old A340-300 acquired from Iberia which is more or less 15 years old already. The aircraft does not have IFE built in on their seats they provide ipad mini's though but they have a very poor choice of entertainment system. The upholstery is totally worn out stained and the aircraft itself looks so dirty. PAL should do something about these problems as it is a shame to flying customers especially foreigners who wants to visit the Philippines. As a flag carrier they should improve their services because as what the saying goes first impression always lasts. Never again with PAL on a LHR-MNL flight unless they start using the 777-300er again!","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Sutherland","United Kingdom","2015-01-23","BKK-MNL Economy. I usually try and avoid PAL due to their poor reliability but it was the only flight I could get. Check-in in BKK was efficient and the flight left on time. The price was good and I think the competition from Cebu Pacific is doing this. Food was surprisingly good but there was no IFE on a 3hr+ flight. Cabin service was nothing special with the crew seeming oblivious to passengers cluttering up the aisles in order to chat to each other. Personally I prefer to spend the flight watching a movie or reading a book rather than having somebody's backside in my face. T2 arrivals in MNL was reasonably efficient.","","","Economy","","6.0","3.0","2.0","4.0","0.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","P John","Japan","2015-01-19","PR 427 on 2nd January 2015. My 1st flight with this Airline and was pleasantly surprised. Fantastic service and food and brand new airplane (2months old). But amazingly no in seat flight entertainment only a supplied Ipad no route map at all (my favorite). The seat was impossibly uncomfortable unless in the full bed configuration! After 10 minutes I started to feel pain! How is it possible? Who designs those seats? Hard as wood!","","","Business Class","","8.0","1.0","5.0","5.0","1.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Cross","United Kingdom","2011-08-07","MCT-KUL. The initial experiences were positive. Business lounge in Muscat was comfortable and staff attentive. Onboard the seat lived up to its reputation. There was a lot of wasted storage space in my opinion which was too small to be useful for cabin baggage but yet too big to look anything short of clumsy and a cheap gap- filler. Inflight service food IFE and crew all positive. On arrival into KUL my bag had been lost and this is where the airline and my entire experience fell down. The local staff were not readily on hand and certainly made very little effort once tracked down. It took about 36 hours to receive my bag and the promised delivery times were seemingly mere fabrications since they came and went on two occasions without any sign of my bags so all this did was to further build upon my frustrations. As a full fare paying premium passenger I expect an airline to jump into action when things go wrong and there was absolutely none of that. All contact was initiated by me at great expense and the airline failed to take a single pro-active step to manage the situation or reputation. Eventually I realized that they knew my bag was delayed by 24hrs even before I arrived into KUL but simply failed to take any action on the information. So a pleasurable experience turned very sour because the airline did not appear to have control interest or regret when something went wrong. The entire approach including the subsequent lack of interest from the head office leads me to question how serious this airline really is about competing within the region.","","","Business Class","","6.0","","","","","","","4.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","H Marketa","United Kingdom","2013-08-27","Booked on the airline by our travel agent for our return flight from Dalaman to London (26 August). It was simply the worst experience I have had on a flight. Pegasus makes Easyjet and Ryanair look like a relaxing first-class experience. Check-in took a long-time the aircraft was run down and dirty the crew were quite unfriendly but the worst part was the flight itself when passages were allowed to behave disrespectfully jumping on seats ignoring the flight-rules throughout. On landing while the aircraft was still taxiing passengers were walking around getting luggage from the overhead-compartments. The crew just looked on not saying anything to attempt to control the situation at all.","","","Economy","","","4.0","1.0","3.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Pär Tyskling","Sweden","2013-08-20","It was a 3.5 hrs flight between Stockholm and Istanbul on a Boeing 737. They had compressed in at least 50% more passengers than the airplane is designed for the 737 is a totally fine aircraft but when you put in 6 rows of seats and minimize the leg space to an absolute minimum it is unbearable. The air-conditioning was not coping and they refused to give any water unless you had cash.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Ahmad Aweidah","Palestinian Territories","2013-08-19","Tel Aviv to Trabzon via Istanbul Sabiha airport and back very satisfied overall. Planes were clean comfortable and brand new on the SAW-TLV leg. Paid a higher price because of last minute booking. I am beginning to prefer these low cost airlines to regular ones. They get you where you need to go no fuss and no pretence. All four flights were on time and flight crew as expected. Istanbul SAW is a haven to transit through vs Ataturk airport hell. Will use them again for sure and highly recommend them for short European hops.","","","Economy","","9.0","4.0","3.0","0.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","G Moore","Canada","2014-07-31","Flew Ottawa-Halifax Return. Flight to Halifax on time return slightly delayed. Crews extremely friendly and efficient providing comfort to others during turbulence. Seat was leather wide enough and legroom more than good (I am 6 feet 155 lbs). Snacks provided were very good - their terra chips are unbeatable and I love their real glasses! My only gripe is the Ottawa lounge - there was free internet and drinks but the coffee machine was out of order and there was nothing to eat. I know Porter's Toronto lounge is better so I hope they improve Ottawa's!","","","Economy","","9.0","5.0","5.0","3.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","L Cross","Canada","2014-07-08","On June 12 2014 Porter delayed my return flight 269 from Toronto to Ottawa for 45 minutes. No explanation from Porter staff in the Billy Bishop Airport lounge. Finally once on board the captain said the delay was because of refuelling problems in Montreal. While I was waiting for my delayed Ottawa flight Porter announced the cancellation of their flight from Washington. No explanation for that either. On June 24 2014 Porter delayed my return flight 267 from Toronto to Ottawa for 45 minutes. No explanation. Porter also announced their Toronto-Windsor flight was delayed. No explanation. Porter delayed my flight again for 45 minutes. No explanation. Then the plane arrived late and sat on the tarmac waiting for thunderstorms to clear. Thunderstorms cleared. There were no weather issues. Plane was not boarded. Then an announcement that because of a crew medical emergency flight 267 was cancelled. Porter has no crew backup no employees on standby even though Toronto is their headquarters their hub. Nor does Porter have any backup aircraft. When one is delayed or grounded their whole system collapses. Porter has expanded too quickly and are overextended on their routes. As such Porter is now demonstrably unreliable and a danger to the flying public.","","","Economy","","","4.0","2.0","4.0","0.0","","","3.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Sheila Dubyk","Canada","2014-06-10","I have been reading the previous comments and the Toronto/Newark link appears to be a real problem. I was caught in the computer chaos on Sunday June 8 and was delayed for 6.5 hours half in Newark and half in Toronto. These are my issues. There was no concern for the passengers no vouchers for food no good information no basic consideration. There was a standby in Toronto which would have got me home 2 hours sooner but there were no procedures in place to ensure that those most affected were given priority. It was just the usual whoever shows up first gets the seat. Porter executives and staff did face a catastrophic incident but were clearly not prepared to handle it. They are just not experienced enough. This was my first flight with Porter and also my last!","","","Economy","","","3.0","3.0","2.0","0.0","","","2.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","S Black","Australia","2014-10-31","I recently returned from a holiday in Tanzania with my parents. I visit Tanzania every year but it was my parents trip of a lifetime of which was ruined by Precision Air. We had 4 flights booked with Precision and 3 of these flights were either severely delayed or even cancelled without us being advised. On arrival our flight from Dar es Salaam to Kilimanjaro was delayed over 5 hours. We then spent a lovely weekend on Zanzibar which was completely ruined when it took Precision over 14 hours to fly us home from Zanzibar to Kilimanjaro (a 1 hour flight). The worst however was when they cancelled our flight to Entebbe (where we had connections to Dubai) and did not advise us. When we got to the airport they advised this flight had not been operating for over 3 months yet the airline did not advise us! They rushed us onto another flight via Nairobi but refused to check our luggage through even though we did not have visas for Uganda - all they wanted was to get us out of their way! As expected once we got to Entebbe we had endless problems trying to get our luggage then were advised that our tickets were not issued properly and Emirates would not let us on our flight to Dubai. We were stranded for over 24 hours in Entebbe and neither Precision or Emirates did anything to assist. My advice as a seasoned traveller to Africa and Tanzania. Stay away from Precision air - there are plenty of other options that will get you to your destination on time.","","","Economy","","","3.0","2.0","2.0","2.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","W James","Australia","2014-10-08","If you are contemplating flying with Precision Air I would caution you before you book. I had 2 experience with Precision recently flying return between Nairobi (NBO) and Kilimanjaro (JRO). Our first leg between NBO and JRO was fine departed and arrived on time and fair service onboard with a cold drink served and a pack of cashew nuts. 2nd leg JRO-NBO was a real problem. Arrived at 8.30am for our 10.55am flight was told our flight was cancelled and put on 3pm flight. No apology and treated it as a matter of fact. It wouldn't be as much problem if we didn't have a connecting flight to catch in Nairobi to Dubai at 4.40pm. So what was an easy connection with more than 4 hours to spare originally arriving NBO at 12pm became 4pm leaving 40mins to catch our connecting flight. Apart from the extra 4 hours spent at JRO which had nothing much to offer we had to stress about whether we could catch our connect flight to Dubai (and later the Maldives). They didn't have the courtesy to contact us beforehand in which case we could alter our subsequent flights. No explanation given as to why the flight was cancelled. While we were there there were a few passengers showing up with news of their flight to Zanzibar being cancelled as well so it appears this is not rare occurrence. Once again avoid if possible but if you must fly try to pick a busier slot so it won't be cancelled.","","","Economy","","3.0","3.0","2.0","3.0","0.0","","","2.0","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Peter Birch","","2004-12-03","LGW-BKK return - Club Class. Pleased with the service. Aircraft are ex-KLM but everything was working attendants first class and the food good. Had to make a fuel stop on the outbound flight. Old aircraft and fuel stop has to be set against low cost. Its your decision but I will use again.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Jake Joseph","","2004-10-24","London-Bangkok vv Business Class. Check in was great with no queue when we checked in for our flight 90 mins prior to departure. As a small airline they use the Aviance Lounge at Gatwick which although fine was being used by some grotty Easyjet passengers who had obviously paid to access the lounge. On the flight out the 747 300 business class seats left a lot to be desired with very little recline. However the cabin crew made up for this with an exemplary service. Food was superb and again made even better by the wonderful cabin crew. On the return the business class cabin was a newly refurbished one with the best seats I have ever experienced in c class. Although cradle rather than lie flat I had the best nights sleep of the whole holiday. All in all as they are upgrade their cabin interiors I think Phuket Air are fabulous and would fly with them again.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Irene Murphy","","2004-10-20","LGW-BKK-HKT return. As you can see we had two internal flights - to Phuket and back. Firstly I must agree with all other comments food good quick check in offered exit seats with legroom staff friendly but not very professional. Thai greeting towels ok toilets very clean  and not very good in flight entertainment. Then it comes to the 8 hour delay at Bangkok( after a 12 hour flight) on our domestic flight to phuket. We roamed the airport aimlessly for 8 hours - not good. we were promised a transfer to Thai Airways which was not going to happen as the plane was full - bad news. Then they kept our cases at the desk and said they would be checked in for us ( along with seven other passengers cases) but when we got to Phuket we had no cases ( the other seven did) We waited until the next afternoon before they arrived at our hotel - which really meant we lost a whole day of doing nothing. It gets worse. We had to rearrange our Pick Ups at the airport. Then all this happened on the return flight from Phuket to Bankgkok. 4 hours delay. Also the food was cold on both domestic flights. The flight to LGW via Dubai was long and hot - we didn't just refuel - but off and onloaded cargo which took nearly two hours I'm sure. I timed the return flight - 15 hours 1am to 4pm. I would never use them for domestic flight ever again and only if I couldn't get another flight would I use them for international flight. Would not recommend.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Steven Mathers","","2004-09-30","I just completed an LGHW-BKK-LGW roundtrip on Phuket air and my feelings are mixed for sure - checkin was swift and I was immediately offered and exit seat - empty flight out so I actually had that exit row to myself - food delicious but quantities somewhat meagre and left me ravenous in midflight - I must echo the others by saying that the aircraft are not the most comfy and are really showing their age - the IFE is a mess. Staff not to be faulted. The check in agent at BKK lied to me for some reason telling me that I would certainly have 3 seats to myself as the flight was half empty [it was about 95% full in reality!] - the stop in Dubai makes the flight home almost intolerable as we cannot get off [that is at least 15 or 16 hours in that thing!]","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Whalley","United States","2014-06-23","LGW to DBV and return. My first experience of Norwegian. It was a good experience. The outward flight was delayed by over 30 mins due to the late arrival of one of the cabin crew. Return flight left early and landed early. Boarding for both flights was quick and efficient. I paid extra for front seats with extra leg room and felt it worth the additional cost. The overall cost was however still lower than other budget airlines. The seating was on a par with the best of rival budget airlines. Overall Norwegian appear to have a good product; aircraft that are relatively modern and comfortable and efficient staff. If they can maintain this quality I will use them again in preference to other airlines.","","","Economy","","10.0","4.0","3.0","0.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Rose","United States","2014-06-23","Traveled with them because they have direct connection LAX-CPH. Staff were friendly but they served the worst food I have had. There was no inflight entertainment. Next time I think I'd rather spend 4-5 more hours and at least get something for my money they weren't exactly cheap when all the extra charges were added up.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Louzado Edward","United Kingdom","2015-01-19","Poor from start to finish: Baggage allowance increased to 30 kgs from 1 July 2014 but is only applicable if the tickets were purchased after 1 July - had to offload one bag or pay £600 excess. No apologies from carrier and no literature from carriers representatives at LHR that showed this clause. Seats were damaged and IFE did not work. Return flight two hours delay with no reason. Delay to LHR from main hub totally unacceptable. Carrier evidently does not realise it will lose its customers with service like this. SQ here we come next time. Goodbye PAL.","","","Economy","","","1.0","0.0","0.0","0.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Patrick Murphy","United Kingdom","2015-01-14","Philippine Airlines have a very long way to go if they are ever to be considered seriously on the long haul route from MNL to LHR. Seats are too narrow leg room is very limited. I have been flying Europe to Asia and back frequently since 2006 and they rank well below SQ EK BA KLM CG and Malaysia Airlines. Food is dreadful - poor quality tasteless lack of variety and on my flights to BKK SGN and BKK over the past 3 months they always run out of food choices. There is absolutely no reason why the cabin crew should not understand simple requests. It wasn't even a cheap ticket this time round. Basic courtesy and attentiveness is non existent no blanket is given.","","","Economy","","2.0","1.0","2.0","1.0","4.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C De Vera","Philippines","2015-01-14","I flew from SIN-MNL Sunday (01-04-15). Onboard there was no IFE AVOD no IPAD's and no headsets were distributed to us on a sophisticated A321 plane. Their seat was also tight you can't stretch your feet out very well reclining of seats are very difficult to use and when you recline the seats they squeak. The service has been improved over the past years FA's are accommodating however the purser was not accommodating.","","","Economy","","5.0","1.0","4.0","3.0","0.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Alan Ward","United Kingdom","2011-07-15","LHR-MCT-SLL-MCT-LHR. A330-300 sectors in comfortable new aircraft with great leg space. Satisfactory food and drinks with bottled water available thoughout flight. Biscuits and ice cream on return flight. GF main course served to my wife was bland on both sectors but happily exchanged by crew for biryani on return sector. B737-800 sectors both satisfactory with GF meals served on these 1hr flights. Oman Air offer good value Economy flights and I look forward to my next flights with them to KTM in Nov.","","","Economy","","7.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Alan Ward","United Kingdom","2011-07-13","LHR-MCT-SLL-MCT-LHR. London to Muscat sectors were in a fairly new A330-300ER with good IFE. The service and meals were adequate and complimentary alcohol was available on request. My wife's GF main courses were bland and boring and on the homeward sector exchanged on request for the tasty biriani. Crew members mostly friendly and obliging. Leg room great for tall travellers and seemed more generous than the stated 34"". Mobile phones can be used inflight and WiFi is available both at additional cost. Main criticism of these flights is that the crew make no effort to keep the toilets clean on these 7-8hr flights. Muscat to Salalah sectors in B737-800 with a meal served on the 1 hr flight. On the basis of these experiences I'm travelling LHR-MCT-KTM in November this year.","","","Economy","","7.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","R Antoine","Canada","2013-08-13","Trip from Paris to Istanbul on Aug 7 2013. Very Bad seats no room. You must pay to even get a drink of water! Cabin crew very unfriendly.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Bassem Tellawi","Lebanon","2013-07-22","PC 862 from Istanbul to Beirut on July 19 2013. I have tried several airlines but Pegasus is the worst. In fact I have tried it from Istanbul to Beirut and it is expensive compared to other airlines. Flight delayed 1.5 hrs without informing passengers and they have very poor leg room and the food on board is expensive. I will not try Pegasus anymore.","","","Economy","","","2.0","3.0","2.0","2.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Sally Hewson","Canada","2014-06-10","It should not take more than 10 hours to get home from Newark. Experienced delayed departure of 4 hours due to a computer problem in Toronto. Apparently this is not the first time this sort of thing has happened. They were not helpful about getting the other members of our party home after they missed their connecting flights. My journey was terminating in Toronto. The shuttle bus people ought to have mentioned that TTC at Union Station was closed for construction but they did not. This added additional delay and expense to my journey.","","","Economy","","","4.0","4.0","3.0","0.0","","","0.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Justin Sinclair","Canada","2014-06-02","YUL-YTZ May 28. Arrived late from an international flight and made it to check-in as Porter was about to close the flight. I asked if I could be bumped to this flight as I have had a long day and arrived in from France and she said this would not be a problem! It was a full flight - only one seat left - and the check-in agent was most happy to get me home an hour early. Service onboard stellar as always and I will continue to fly them as often as possible. People who gripe about Porter need to understand that in terms of poor weather they have chosen to fly on turboprop aircraft and in and out of an island airport where even the slightest change in poor weather can result in major delays and is not the airline's fault.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","E Christian","United Kingdom","2014-09-06","A group of us flew with this company from Zanzibar to Nairobi and were extremely disappointed with the service. Upon arriving at the airport they would not allow us to check in without paying a $49 fee ($9 airport fee and a $40 'safety fee'). Nobody on the flight had been told there would be a fee and while our group managed to scrape the money together other groups did not. Friends of ours flew the same route on the same day but with a different airline and were not charged. To add insult to injury our flight was then delayed two hours once we finally got through to departures and we had no money for food or water to pass the time.","","","Economy","","2.0","3.0","1.0","4.0","1.0","","","1.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","A Debree","Netherlands","2014-08-20","We flew with Precision Air from Zanzibar to Kilimanjaro and 2 weeks later from Kilimanjaro to Nairobi. For the first trip (Zanzibar via Dar es Salam to Kilimanjaro) we got up at 4.45 am to get our early flight. After waiting for a long time at the airport we heard our flight at 7.40 am was cancelled and that we were put on the next flight from 12.10 pm.… Not a very nice message to convey to 3 young kids who are looking forward to starting a safari adventure. According to our original schedule we would arrive in Kili at 11am according to our new schedule at 17.00hrs! As compensation we were each given a bottle of cola. The transfer time in Dar would have been more than sufficient for a copious lunch however the terminal the national flights only has one small snack bar. Anyway this is Africa so you cannot expect too much in addition we were on holidays so we spend some money in the airport bookshop and patiently waited. After some very unclear messages via the intercom our patience was challenged again: Our flight to Kili was delayed. Total confusion in the lounge as it was unclear until when it was delayed. I went to the ground staff and told our story of getting up at 4:45am and the fact that almost 12 hrs later we were still in Dar. She then told me that she was surprised that we were on the 7.40 flight as this flight had been non-existent for 3 months. How could we have reserved it on the Precision website less than 3 months ago? Eventually we got there. If you have to fly with Precision prepare for the massive disconnect between the attitude of ground and flight staff and the Precision slogan: ”you are why we fly”. Their planes are OK but especially cabin staff is selected on unfriendliness and arrogance.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","P Coker","United Kingdom","2014-07-27","I flew from Nairobi to Kilimanjaro then Kilimanjaro to Zanzibar and finally Zanzibar to Nairobi with Precision Air. The aircraft's were acceptable and the air stewards were cordial and polite however the ground handling and check process was terrible. On the outbound flight 2 members of our party were told that the tickets they had were not valid for travel (we all had identical tickets) one of the team was injured on our climb of Kilimanjaro and was transported home early and even though his insurance company and the travel agent had organised the early flight home they attempted to charge him for a new ticket. On our final leg from Zanzibar to Nairobi a different 2 members of the party were told that the tickets they had were not valid and that they needed to purchase new tickets we saw another passenger actually purchase a ticket. We refused to part with any cash and after 3 hours of stress and confusion suddenly the tickets were valid - basically the ground crew were trying to extort money from us and when they realised this was not going to work they gave up. I will never fly Precision Air again.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","David Dale","Australia","2015-08-02","Brisbane to Auckland on Boeing 737-800. Seated in 4F, bulkhead seat. Service onboard was a water run completed with guava juice, followed by offer of pillows and blankets. Arrival cards and newspapers offered. 3 choices of main meal, followed by ice cream and Lindt chocolate towards arrival.  Flight attendants attentive throughout the flight. The New Zealand flights are operated by New Zealand flight staff and they do their job well. Bags out quickly at Auckland. ","Boeing 737-800","Solo Leisure","Economy","Brisbane to Auckland","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Gareth Duhig","","2004-09-11","Gatwick - Bangkok return.Check in & boarding at Gatwick was a breeze no one waiting for either. On entering the 747-300 & all the way to the rear each cabin crew member gives the traditional Thai greeting. A bit late leaving due to a few missing passengers these prehistoric aircraft are not comfortable when stationary. There is no individual air con & no air moves around the cabin until the aircraft is in flight. Quite a few of the pax were fanning themselves with the inflight leaflet. Hot cloth towels were offered but were strangely dry. Drinks/peanuts & dinner of green chicken curry or salmon fillet with rice - a chickpea salad & strawberry tart. Plenty of offers of wine & tea/coffee. Flight both ways were not full so had a 3 seat row going & the last econ middle row on return. Legroom varies on the way I had about 32"" pitch. Entertainment is via overhead screens. Drinks available throughout the flight & all service calls answered straight away. The crew very friendly taking time to talk to pax & to answer any questions. Coming back check in at BKK a nightmare 4 desks open 60% full flight but still took over an hour. Took off straight into a very bad thunderstorm. The plane rattled rolled dipped upped & went all over the place for about an hour. The crew sitting either side of me looked very nervous! Once everything was stable the same good service. Slept most of the way back. The plane refuels in DXB but no major hassles - front & rear door open so air moves through cabin no problem if pax wish to stand by doors again crew happy to chat one was even helping a pax with stretching exercises. More drinks & sandwiches after takeoff & breakfast before landing at LGW. Luggage took usual time for to come through. Not a bad airline - staff great but some of their inexperience shows & they need to upgrade the aircraft.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","R Taylor","","2004-08-29","Flew London to Bangkok return  arriving back on 28 August. The plus point was the courtesy of their cabin staff very polite and helpful. There were three major minus points. Old planes lights not working so you coudn't read small TV screens shared by many passengers. Refuelling at Dubai on the way back. Never mentioned when I booked. The flight back took a total of over 13 hours. When I reconfirmed more than 72 hours of departure I was told the flight was full. They sorted it out after an hour and I was OK but not what you need. I won't be using them again.","","","","","","","","","","","","","0"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Chris Clarke","","2004-08-04","I recently flew Air Phuket from Gatwick to Bangkok and return. I found the staff to be very efficient and helpful. However the planes they are using (old planes from KLM) are well past their sell by date. The noise was terrible and half of the planes audio system's didn't work so it was a long flight without any films etc. The drinks service left a lot to be desired - one drink after take off and one drink with your meal was the only alcohol allowed. On the return flight we had to stop at Dubai for refuelling - had to stop on the plane for over an hour in a great deal of heat. I for one (and a lot of other passengers) will not be using them again.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Williams","United States","2014-06-20","Flew from FLL to Nice with a connection in Copenhagen on the way and Oslo on the return. The aircraft was clean and roomy the staff were nice and helpful. The meals were not the best but not awful as some comments say. For a long flight it was comfortable and a big selection of movies and music. The only unpleasant part was that in Oslo they did not have any indication that there was no dining and shopping once you passed passport control just a small overpriced snack bar. I would fly them again.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Smith","United States","2014-06-18","On a June 10 flight from CPH-LAX we boarded a very run-down 777-200. The interior had ripped seat cushions peeling wall panels seats stuck in the recline position and an awful smell. The IFE was extremely limited with small grainy screens and within 40 minutes of the 11 hour flight one of the few lavatories was shut down due to the sink facet stuck to the on position. All the above can be somewhat expected with a low cost charter airline however what was must alarming was their flight attendants. On such a long flight they only appeared in economy about every four hours. Of course they were present for the pre-flight speech and then reappeared about an hour later to ""toss"" box lunches to each passenger then quickly pick up the trays (I say quickly because the majority of passengers took one bite and knew instinctively to not eat the meal). After that we did not see another FA for four hours. There was no drink service but we saw many passengers going to the empty galley and figuring out how to open the cabinets searching for water bottles and soda. There were children running and playing tag in the aisles and around the lavatories. Our flight two weeks earlier on a Norwegian 787 from FLL-CPH was wonderful. Great service free wine in economy (we did pay for the seat/luggage/meal package) and a nice IFE system. What a sad letdown to pay for a 787 ticket with a Norwegian Air crew but then be switched to euroAtlantic on a rundown 777-200 with a uncaring flight crew.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","0.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Smith","United Kingdom","2015-01-14","Whilst in the Philippines we had to arrange 3 separate flights around the country and back to the UK. Never again will I travel with this incompetent airline x1 late by 3 hrs x2 charged £90 (5000 peso's) for two suitcases (38kg) that I couldn't book on via their website x3 pre booked seats the day before flying out of Manila to LHR. When we arrived at the airport they said they had overbooked and wanted volunteers to take a flight two days later but with the compensation package of two rtn flight tickets. In the end 15 mins prior to departure they upgraded us to business class sounds nice and it was but surely they need to get their act together and not overbook a flight on 5th Jan 2015 one of the busiest days for returning.","","","Economy","","2.0","2.0","2.0","4.0","4.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jason Smith","United States","2015-01-05","My flight was delayed by approximately 3 hours from Puerto Princesa to Manila International airport. The offered reason was due to traffic congestion in Manila. However while we waited Cebu Pacific and Air Asia both sent at least three flights to Manila International Airport. Employees were prompt to try to expedite my connection. However the flight was so delayed that I missed my connection and was forced to spend a night in Manila. The employees were able to arrange a hotel within an hour and to put me on a flight very early the next morning. However the hotel they arranged (Palm Plaza) was located approximately 1 hour away from the airport! Why would they choose this hotel when there are multiple hotels right across the street from the airport. Other points of note. When I arrived in Manila they forgot to put the connecting passengers checked-in baggage on the baggage claim which significantly delayed us. The planes used for domestic flights are extremely cramped. You will be very lucky to fit your knees into the seats. I would highly advise not using this airline.","","","Economy","","","1.0","4.0","3.0","4.0","","","3.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Correia","United Kingdom","2011-07-13","Just flown with Oman Air yesterday. Entertainment great. Food was poor. Flown with Oman Air 4 times and all 4 times the chicken option wasn't available due to shortage. Yet the passengers sitting on the other aisle across still had the choice after to which I was very disappointed as due to my seat location I wasn't able to select the chicken meal. To happen every time I fly with Oman Air I now do not look forward to meals with this airline. Also was given a snack consisting of fruit and a bread roll filled with veg. Again annoyed but this time at the hostess as she gave me this snack only for myself and to realise after that there was a meat alternative to which she didn't inform us yet she informed the row of passengers in front. I complained to another hostess only for nothing to be done. Would strongly recommend selecting food before flying.","","","Economy","","7.0","","","","","","","1.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","John Kryzyanowski","United Kingdom","2013-07-21","Flight Istanbul to Antalya seat allocated with online check-in Flight on time short hop to Antalya pleasant crew. In fact absolutely nothing wrong with this budget flight company would use them again for internal flights.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","John Kryzyanowski","United Kingdom","2013-07-21","Flight Ankara to Istanbul flight on time pleasant air crew bought tea and cake asked for milk for the tea and it was given very impressed with this internal flight.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","W Magnus","Sweden","2013-07-17","SAW-ARN (Stockholm Sweden) this morning. The airport was a pleasant surprise having been riding on low-cost airlines for a long time now hence visiting old/2nd-tier airports a lot. Check-in as well as boarding went smoothly in terms of the process. Flight was in general decent (however I got the worst seat 32D). However what pulls the overall impression down is the level of service provided both at check-in and in-flight. Staff do not care and the total lack of professionalism from the onboard crew was like nothing I had seen before. A number of passengers hurried to get off the plane from the rear. Crew opened the door to get air and chatted but ignored the passengers looking at the crew to get a hint if rear would be opened or not. Tiny detail but this was an example of their non-caring attitude.","","","Economy","","3.0","3.0","1.0","0.0","0.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","MacMillan David","United Kingdom","2014-05-29","Toronto Island to Chicago Midway. Great airport and good free shuttle bus from/to Union Station downtown. Airport public areas similar to business lounge with free tea coffee soft drinks and snacks. Quick check in and boarding. Dash 8 400 with lots of foot room and leather seats. Very good inflight service box lunch and choice of free alcoholic and non-alcoholic drinks. Surprisingly fast flight and landing in Midway. Quick US and polite customs with self-service kiosks for US and Canadian passengers. Baggage reclaim very fast. Good subway connection from Midway to Chicago loop but have correct change for ticket machines.","","","Economy","","10.0","4.0","5.0","4.0","2.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","P Fletcher","Canada","2014-05-26","Took the family to Vermont for a ski holiday. The flight to Burlington was great the airport in Toronto was great free drinks and wide aisles made the kids happy while we waited. So far so good. However the flight out of Burlington was terrible. We sat in Burlington airport and waited and waited. No announcements no one at the gate or the desk to ask. The schedule board still said ""on time"" an hour after the scheduled departure time. We sat and waited for over two hours after our scheduled departure and heard nothing until the flight attendants walked past and told us the plane would leave soon. Very poor communication. I don't mind a delay but the lack of communication shows contempt for their customers.","","","Economy","","6.0","4.0","1.0","4.0","1.0","","","4.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","M Smith","Australia","2014-01-30","PW713 DAR-NBO via ZNZ. Equipment: ATR72. Flight was about 25% full first leg 90% second. FA's did not enforce the turning off of electronic devices before takeoff and landing and were not strict enough with passengers standing up and going to the toilet during taxiing. Apart from this FA's did a great job and everything was perfect. They were friendly and the snack/drink service was carried out efficiently. Snack was very basic (a tiny packet of cashews - although good quality ones). Drink selection limited to juice and major soft drink brands. Beverage serving sizes very small but top-ups were allowed. Magazine was excellent. Flights were all on time.","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","4.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","Linda Lonnqvist","Tanzania","2013-12-03","Three trips: Dar-Kilimanjro June 2012: was booked on a 7am flight but there were three Precision Air flights to Arusha being announced around the same time massive confusion in the lounge I got on a flight but not the one intended. 1 hr delay. The bus shuttle into Arusha is good and cheap though no complaints about cabin crew or plane. Return Kilimanjaro-Dar June 2012: this time I was late and check-in desks at Kili airport had closed. I was able to locate a Precision Air staff member though and was checked in. Galloped through the baggage checks etc only to find that we had to sit down and wait 20 mins for departure (still more or less on time). Departure was delayed after boarding while we waited for an ex-president and his entourage to make their leisurely way to the plane. Dar-Johannesburg December 2011: on arrival at Dar airport (before check-in) we were eventually told that the flight had been cancelled. Flights to Jo'burg via Nairobi the next day were offered in return. After two hours of faffing around passengers were taken to hotels. We cancelled our trip instead (only having a few days of holiday) went home and spent the short break in Lushoto. It took 3 months of phone calls and visits to the office to get the ticket refund but when it eventually did go through we were paid in cash USD. Would not have been possible if we hadn't been based in Dar.","","","Economy","","2.0","4.0","0.0","4.0","0.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Silke Neubauer","Germany","2013-11-15","Booked a flight from Moshi to Zanzibar an additional baggage (diving equipment) was registered in advance with 18USD/baggage according to the rules of Precision Air. Tried to check in as one of the first passengers at 8am but the incompetence of the staff was unbelievable: they didn't know the rules and charges was shown by us on their website they kept us waiting and uninformed they destroyed our boarding cards our reservation for this flight was cancelled by the staff we were booked on the next flight and had to change the airport (Arusha) and pay the shuttle by our own (80USD). We had the same discussion at Arusha airport flight was missed again we called Precision Air Germany to help us at 4pm they booked us on a third flight and finally we paid only 18 USD/baggage lost a whole holiday and had a lot of trouble. Never ever had such an incompetent unfriendly and impertinent behaviour of airline staff.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Rick Burgess","Australia","2015-07-29","Disappointing. Check-in was slow. Old seats were hard and uncomfortable. Food was so so. Supposedly a premium airline, I don't think so.","A330","Solo Leisure","Business Class","Sydney to Bangkok","2.0","1.0","4.0","2.0","2.0","2.0","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Troy Grezeschka ","Australia","2015-07-27","I flew Emirates Business over to Frankfurt and I actually enjoyed this leg better. Excellent legroom, great value for money. I would fly Qantas again.","A380","Business","Economy","London to Melbourne","9.0","5.0","5.0","5.0","5.0","4.0","5.0","5.0","1"
"phuket-air","/airline-reviews/phuket-air","Phuket Air customer review","Graeme Mounsey","","2004-06-03","My wife is Thai and her home town is near Buriram in NE Thailand we have to fly Bangkok-Buriram when we go there. Phuket Air recently took over the route from Air Andaman. We were very impressed for a small airline much better than Air Andaman Very smart cabin crew - good service. Served a small snack which was quite tasty for only a 45 minute flight. They have recently started flying Bangkok to London Gatwick so would be interested to find out what they are like long haul.","","","","","","","","","","","","","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Mahoney","Denmark","2014-06-18","CPH-TLV-CPH. Guess I bought my ticket during a sale prices were cheaper than any other A/L with stopovers etc. and flights were on time and indeed very comfortable. Staff also very friendly and attentive. Only hassle would be the outbound security and passport session at TLV with huge queues along the way but that accounts for every airline I assume and is there for a reason! Found out their inflight magazine was worth reading had small useful stories about their destinations and fun fact articles.","","","Economy","","10.0","4.0","5.0","0.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","W Allen","United Kingdom","2014-06-18","Gatwick to Malaga return. We were really very impressed with this airline. Plane was very clean comfortable seats and lots of leg room. Crew were pleasant and helpful. Checking in was so quick and easy. Would definitely use Norwegian again. Well done.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Barbara Ellis","United Kingdom","2014-06-16","My families second return flight this year. Experience was on time very pleasant cabin crew loads of legroom (I flew Thomas Cook last month - so cramped) good information during flight - just brilliant. Flight from Malaga Sunday at 7.30.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Silverio","Philippines","2014-12-31","Flew PAL from BKK-MNL last December 2. There was no in-flight entertainment - no music nor videos. I felt like flying a low cost carrier. Baggage was released very late; it took more than an hour before my luggage appeared at thr carousel. PAL has become an inconsistent airline in terms of service.","","","Economy","","3.0","3.0","4.0","4.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","G Galvez","Philippines","2014-12-31","Average domestic flight with this airline. Snack offerings are chips but the peanuts disappeared and a rather limited choice of drinks (water tea or coffee). If you wanted more you could buy from their buy-on-board menu which was rather limited. The overhead screens that you usually see on PAL's A320s have disappeared too. Cabin crew were fine and the seat is comfortable for a short route. Overall I'm happy to fly this airline again.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","E Marquet","United Kingdom","2011-05-28","Business class to Bangkok via Muscat. Newish airline trying hard to compete with the big names and doing very well indeed. Standard of business class seats on Oman are superior to Etihad - newer more comfortable seats more space and excellent in flight entertainment with Bose headphones. Staff very courteous check in fast and efficient food superior & drinks were flowing. The only thing that was really average was the lounge at Terminal 3 - looked old and dated. In contrast the new lounge at Muscat is great with a very attractive layout of various food. Shame the lounge was invaded by loud mobile phone speakers and other inconsiderate people.","","","Business Class","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Maguire","United Kingdom","2011-05-17","MCT-DXB in Business Class. Easy check-in at MCT and Business Class lounge is great with a wide selection of food and drink. A separate bus to the aircraft for Business Class and the welcome was warm on almost new B737-800. A snack of sandwiches and cake served together with drinks - even managed a second round on this 45min sector. Arrival on time and cleared of the airport in 15 minutes.","","","Business Class","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","R Ellis","United Kingdom","2013-06-26","MAN to Dalaman and return June 2013. Booked cheap flight last minute so was prepared to ""rough it"" but was pleasantly surprised. The plane was new clean and comfortable and the staff very good. I booked a meal each way at a cheap cost in comparison with other charter flights and the quality was very good. The only drawback was the flight time was slightly longer than UK charters but it was acceptable for the cost.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Judith Dand","Turkey","2013-06-09","Antalya - Izmir return. Two short flights. Pros: price; ease of on-line booking seat selection meal choice check in; flights on time excellent quality cold breakfast tray coffee not bad service fine and friendly. Cons: very hard narrow seat.","","","Economy","","5.0","1.0","3.0","4.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","A Linsley","United Kingdom","2013-04-14","I flew from Stansted to Antalya via Istanbul it was my first time with Pegasus I found the planes to be clean and modern and the legroom wasn't too bad. The only problem was not checking in online all the way to Antalya so we had to collect our luggage and re-check in at Istanbul.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","P Herman","Spain","2014-05-11","My first time on Porter and I couldn't see what the hype was about. Flew one-way Sudbury-Toronto fare was excellent but the service was underwhelming. The interior of the planes is too clinical for my liking (just beige and grey) and the seats already looked worn. Check in was fine but flight attendants on this particular flight were not friendly at all no greeting at the door unsmiling for the whole journey and the service perfunctory. All the announcements were pre-recorded (aside from the captain) and the mood in the cabin was depressing. One of the flight attendants in particular looked just plain miserable for the whole journey. When we left the plane she just stared at the floor and repeated ""see ya"" to all the passengers - this did not feel like 4 star service. The only impressive thing was the drinks service lots of choice and everything free including wine and they use real glassware.","","","Economy","","6.0","4.0","1.0","4.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","C Tan","United States","2014-05-06","Newark to Toronto. Flight scheduled to depart Newark at 4pm. Delayed 2.5 hours. After boarding we taxied on the runway for about 30 minutes with not much information communicated to the passengers. Just thank you for your patience. An hour later for a total of 1.5 hours sitting in the plane we were finally told that our flight had been canceled due to poor weather conditions at YTZ. After reading all of the other reviews here I'm wondering if delays and cancellations are just standard fare for this airline. To top it off the agents at the counter were not very helpful in getting us rescheduled. It almost seemed like we were bothering them. I chose Porter because they had the lowest fares. I guess you get what you pay for. Lesson learned. Never again Porter.","","","Economy","","","3.0","2.0","0.0","0.0","","","0.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","L McCann","Canada","2013-08-14","Not very precise I'm afraid. JRO-Zanzibar flight was delayed first by the fire in Nairobi. Airline was prompt and efficient with updates. However after 4.5 hours it became apparent there were other problems with the airline itself. Luggage was not loaded as my friend watched from the departure lounge as they didn't empty the baggage cart. Upon arrival in Zanzibar ground staff were very unhelpful refusing even to say if there was another flight expected in that day. Luggage finally delivered next day but I believe it had been sitting there over night. Return flight Zanzibar to Addis Ababa and Addis to JRO. First leg departed on time. Second leg was 4.5 hours delayed for a 70 minute flight. No explanation from ground staff. Updates not given until 10 minutes after each rescheduled boarding time. Not impressed. But it's the only game in town. Not recommended.","","","Economy","","2.0","3.0","2.0","3.0","2.0","","","2.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Fredrik Reinisch","United Arab Emirates","2013-06-09","Recently booked on a flight from Dar to Zanzibar. Discovered at the time we were supposed to board that the flight was delayed 2 hours. I have no problem with that but no information was given and the TV's still showed that the flight was scheduled to take off on time. Then they started to say that the flight will take off in half an hour well it took another two hour and we had to go and find out ourselves. Several passengers were extremely upset so we asked to see the station managers who refused so we had to go and find him instead unbelievable. To add injury to insult when we finally boarded the plane was standing idle for 30 minutes because they had loaded luggage belonging to people that were not onboard. The only person who apologised over the situation was the Captain. I have never encountered ground staff so useless. The plane was nice and new though.","","","Economy","","","3.0","1.0","0.0","2.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","M Cleghorn","Australia","2013-05-30","I had just finished a wonderful 15 day safari of Kenya and Tanzania and my flight by Precision Air was confirmed as leaving at 1.10 pm on Sunday 26th May to catch my connecting flight back to Australia. I discovered on Saturday evening 25th May that I had been put on another flight leaving at 15.25! There was no way I would ever connect for my flight back home. Thankfully I checked online and first thing Sunday morning with the help of hotel staff was placed on a 10.30 am flight and had to rush to Kilimanjaro Airport and then sit at Dar Salaam airport for 5 hours waiting but at least I caught my flight back home. No one was advised of the flight change and being a solo traveller it was a very stressful experience. I would never recommend Precious Air to anyone.","","","Economy","","","4.0","4.0","0.0","0.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Zhen","Singapore","2015-07-26","We (group of 7) were on the flight QF82 on the 19th June 2015 departing Singapore for Christchurch transit via Sydney. The ventilation on board this flight was unbearable, service was a tad below that expected of an airline like Qantas. One of our entertainment screens refuse to start, an alternative was given but wasn't useful as that would upset the seating arrangement of our friend who was already seating with her partner. Meals were not served to three of us despite everyone else getting their meals already. We had to rush through our meals as a result. ","A330","FamilyLeisure","Economy","Singapore to Christchurch via Sydney","4.0","3.0","1.0","1.0","1.0","3.0","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jarryd Cahill","Australia","2015-07-23","Although no direct flights from Alice Springs to Brisbane on a Friday, the overall experience went smooth for this Qantas leg. Check in at Alice Springs was quite a disaster. There were two check in staff for regular check in and two staff for priority check in. Leaving no one managing the Bag Drop Off Line. We waited for 40 mins and it was only once our flight started boarded they prioritised us to the front of the queue, thank goodness. Once on the plane it was impressive with a modern cabin and personal IFE screens. Plane arrived on time to Sydney which turned out to be peak hour. Somehow though boarding started early for the flight to Brisbane. Again modern interior and personal IFE was a great touch. A very full flight with somehow took off on time. Meal options on both legs were great and tasty. Delay coming into Brisbane but this was Air Traffic reasons therefore no indication on Qantas' performance. Another great experience.","Boeing 737-800","Business","Economy","Alice Springs to Brisbane via Sydney","8.0","4.0","3.0","4.0","4.0","2.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tom Suskatan","Canada","2014-06-10","I recently flew from the States to Northern Europe using Norwegian Air. The whole trip was miserable. It started off with a 5 hour delay trying to get out of the States and ended up with my return flight home being operated by HiFly. I am extremely annoyed with Norwegian Air and the fact that I was forced to fly HiFly back to the States. HiFly certainly does not have the ""newest fleet in Europe"" and offers subpar service. After complaining about my experience with HiFly to my Norwegian Air rep he explained that it was common for Norwegian Air to use this company cause Norwegian Air does not have enough jets and often runs into trouble with delays and cancellations. He went on to inform me the fact that I had food on my HiFly flight made me ""lucky"" as he often gets complaints that HiFly doesn't even serve water on its flights even the ""long-haul"" flights. Norwegian Air is not a company I plan on using again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","E Grosen","Denmark","2014-06-05","I regularly fly from CPH to AMS. I normally choose SAS or Norwegian because I think you get high value for money. Although KLM is cheaper it's nice to fly with an airline that understands your language. A ticket from Norwegian to their many destinations is never an expensive affair and I also feel like I get value for my money. They have nice smiling cabin crew on most flights. They could offer a free sandwich and something to drink although I often fly short haul flights. I highly recommend Norwegian. You get a lot for your money! They have a lovely fleet of modern spacious aircraft's.","","","Economy","","8.0","3.0","5.0","1.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Christian Folke","Sweden","2014-05-29","The Dreamliner experience is apparently switched to a 1980's EuroAtlantic experience. Old tatty aircraft with no resemblance to a modern aircraft. The food is disgusting still you pay a hefty price for it when booking. Better to actually buy food in a cafe or restaurant at the airport and bring it with on the flight. Seriously this not a beginning to a vacation flying long haul on Norwegian is like a 12h prison sentence. Never again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Craig Willis","Australia","2014-12-31","Melb-Manila in Business on A340 Aircraft. Seated in front row of Business Class with more leg-room than I have ever had in my life. Seats more than comfortable but a little old fashioned. Service from the impeccably dressed crew was excellent with a wide range of food and wine on the menu. Flight departed on time and landed 10 minutes early. Just be prepared for the chaos that is Manila airport!. Overall a terrific flight which ticked all the things you need when traveling in Business Class. Can say I would certainly fly with them again if this flight is any indication.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Silverio","Philippines","2014-12-22","Flew PAL from Bangkok to MNL 3 December. Food was good seats ok but major disappointment was the lack of in- flight entertainment. There were no videos nor audio entertainment. PAL has to be consistent with their service.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","P Clement","United Kingdom","2011-05-12","LHR-BKK via MCT. SAS lounge at LHR spacious and comfortable. Onboard food wine entertainment lie-flat seat and service from cabin crew all excellent. Cabin crew quietly conspicuous throughout the flight and anticipated top-ups. Lounge at MCT excellent. Streets ahead of Emirates and Etihad.","","","Business Class","","10.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","A Milossavlyevich","Turkey","2013-03-27","SAW to ASR. Plane older but clean staff courteous. Have no illusions - service at Pegasus is plain and correct. No ads no hidden fees - just transport. The airport they operate from (Sabiha Gokcen) is far from the city and has its own separate issues.","","","Economy","","7.0","5.0","5.0","0.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Alan Cooksey","United Kingdom","2013-03-04","Stansted to North Cyprus. It was so hot on plane that this made journey was very uncomfortable. Our return flight was just as bad. Felt ill after both flights. Never again with Pegasus.","","","Economy","","3.0","3.0","3.0","0.0","0.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","E Ilhan","United States","2013-02-27","IST-ANT-IST on brand-new B737-800s. The safety videos were fun and innovative. Both flights on time and Sabiha Gokcen is better than Ataturk Airport. The legroom was good. What else can you expect from a low- cost airline mostly flying short distances?","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Hellyer","Canada","2014-04-09","The flight from Toronto to Myrtle Beach was quite satisfactory. The return flight was another story. Minutes from boarding there was an announcement to passengers saying that the plane was overweight and they had to make luggage a priority and golf clubs would likely be left behind. Fine. I could live with that. When we taxied to the runway we sat for an unusually long time then the Captain announced there was a discrepancy with the weight calculation and we had to return to the terminal to sort out the mistake. They took two trolley loads of baggage off and re-configured how they packed everything. Funny how they were re-loading golf clubs and not luggage! When all was said and done five pieces of people's luggage were left behind. I don't understand their logic in loading golf clubs when luggage was supposed to take priority. I don't understand how Porter can promote themselves as a golf destination airline and then not understand/plan that majority of people are going to travel with a piece of luggage and a golf bag. They should be pre-planning for 50lbs per person and make sure that requirement can be accommodated. I am certainly disappointed and will be telling everyone I know that if they are located close enough to drive to Billy Bishop to drive the extra distance and take a flight from Buffalo. A big ""thumbs down"" to Porter Airlines.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Bylok Laurie","Canada","2014-04-08","Have flown Porter from Toronto to Newark 2 or 3 times a year for the past 5 years and without fail there is a delay or cancellation of the return flight. Last night - April 7 2014 was the worst. We were getting ready to board our flight when they suddenly announced there was unscheduled maintenance on the plane. Then they said there was a mechanical problem and they had to wait for another plane to come in. After finally boarding they announce we are 20th in line for take-off. Then the airport shuts down the runway for 20 minutes. By the time we take-off its after 10pm so no way we can land in TO before the 11pm curfew. We fly for about an hour thinking we are going to Toronto when they tell us we have to land in Ottawa. They blame all this on the weather. Put us up in a hotel 30 minutes from the airport. Porter fails miserably when it comes to having a back-up plan and communicating with their passengers. We have the right to know we were not going to Toronto and making our own decision about whether to stay on a flight which will have to be re-routed. Will never fly Porter again. They are inept at dealing with basic change management. And they want to expand - good luck with that.","","","Economy","","","3.0","2.0","1.0","0.0","","","4.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","A Hemann","Uganda","2013-05-21","Had a flight booked from Entebbe Uganda to Zanzibar via Dar es Salam. Precision Air told us late in the evening before the flight the next day they had cancelled the outbound flight and were planning to re-route us via Nairobi but a day later. Precision Air staff at the airport in Entebbe were very helpful and they did put us up in a very nice hotel. However Precision Air then also cancelled our return flight. Since we were without internet we found out when we arrived at the airport in Zanzibar that our flight had been cancelled. Sent to the Precision Air office which was closed and nobody answered on their phone. Eventually helped to get us on an alternative flight via Kilimanjaro.","","","Economy","","","2.0","3.0","2.0","1.0","","","1.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","J Threlfall","United Kingdom","2013-03-25","We arrived just under an hour and a half for our flight from Zanzibar to Nairobi where we had a connecting flight to the UK. After security at the check in counter we were told we were 'late'. The manager refused to let us go through to departures. A co-worker whispered that the plane was full. After a lengthy discussion with the Precision air manager we missed the flight had to stay overnight in Stone Town with zero help offered by Precision.","","","Economy","","","3.0","1.0","1.0","0.0","","","4.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Ola Knutsson","Sweden","2013-03-08","We have been flying with Precision Air twice this year from Zanzibar to Mbeya return and last year Dar to Mtwara return. And we are very satisfied good information no delays luggage handling without problems. So we plan to go with them again!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Trevor Savage","Australia","2015-07-22","The interior and entertainment system of the Qantas A380 are comparable with the best of other carriers and far superior to a 777 and seemingly more spacious than the old 747. There are certainly more toilets available than on Emirates for example. The first thing you notice at check in is the increase in self service kiosks previously the domain of domestic services, however ground support is swift and friendly, though it is no longer easy to get the plastic luggage bags at SYD airport. These should be readily available as in times past. Unfortunately only one main meal was served on this leg, plus what could only be described as a snack. This is really very poor meal timing which is better aligned with a shorter route of under 6 hours to expect passengers to pay a premium and then not serve two sizeable meals is really poor form.","A380","FamilyLeisure","Economy","SYD to DXB","7.0","4.0","5.0","3.0","5.0","5.0","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Laurent Robin","Thailand","2015-07-16","My first time on Qantas, quite a pleasant flight, flight attendants were professional, comfort of the seat is fine with flat bed. Good entertainment program. Amenities offered are a bit simple but overall the experience was good. The only bad point is that the seat is very narrow seat for tall guys.","Boeing 777-300","Solo Leisure","Business Class","Bangkok to Auckland via Sydney","7.0","3.0","4.0","4.0","3.0","4.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Martin Jensen","Norway","2014-05-28","Oslo to Fort Lauderdale April 2014 and JFK to Oslo May 2014. Traveled with baby and toddler on economy class. Everything went smooth. Dreamliner was very pleasant for a long trip. Food was good and staff were helpful and attentive. Best long haul experience yet (out of many). And very affordable.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Adrian Mullane","United States","2014-05-28","A classic bait and switch move by Norwegian. I booked a r/t flight (LAX-CPN-LAX) on Norwegian back in December and a few weeks back they text me to tell me that my flight in late May would be operated by EuroAtlantic airways. It was with an all Portuguese crew in an old Boeing 777. No inflight entertainment on either leg. Well unless you count 2 Audi channels featuring Latin music. I too paid extra for ""nice and tasty menu"" which was neither nice or tasty. Everyone got the same meal so don't bother paying up for that. Also sure to bring your own movies. By the time Norwegian told me about the switch it was too late to get a good price on another airline. Buyer beware!","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Chapman","United States","2014-12-10","MNL-KIX-MNL. I was pleasantly surprised. It was my first trip on them and I would fly them again. For starters my ticket was very inexpensive so that is always a plus. It was actually less expensive on Philippine Air than some of the other local budget carries and I got to check a bag for free. Departed Manila on time and arrived in Osaka about 35 minutes ahead of schedule. Meal was Japanese Curry Beef which was tasty and the mango jelly that came with it was delicious. The one disappointing thing is only one drink service but they did give me the entire can of soda so can't complain about that. During my stay in Osaka I got the news of typhoon heading towards the Philippines so I decided to change the ticket last minute to get back earlier and the change fee was only 100 USD which in this day and age is amazing. There was also no increase in fare. The crew on the flight home did a really commendable job as the circumstances they were dealing with could have been trying. I have never been on a flight where the seat belt sign was on almost the entire time it was 4 hours of bumps turbulence and grabbing the seat handles but the crew despite being interrupted 3 times and having to return to their seats were able to complete their meal service clean up and duty free. I had the pork dish which wasn't bad and the fruit platter was refreshing and quite good. I am a big fan of their inflight entertainment concept - they don't have the usual movie screens (at least not on the A330) but instead you can stream from their library right into your tablet laptop or MAC however their library left a lot to be desired. I really think their system is the new way to go but they need to improve the selection of films. They also offer in flight WiFi but I did not use. I'm not sure what their selection is like on their long haul flights but they could upgrade to some more modern movies on the short international routes. They're not the best airline in Asia I've flown but they're not that far behind either. The food was good service good and planes clean. The inflight entertainment concept is cool but needs improvement. I would definitely fly them again.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Mejia","Philippines","2014-12-04","PR 730 (MNL-BKK) economy and PR 737 (BKK-MNL) business. Outbound on a new A330-300. Tight seats no seatback entertainment but plane is equipped with streaming videos which you were supposed to be able to stream to your wireless devices after downloading an app (which we did not do). Since I pack my iPad with movies it really wasn't an issue for me. Seats were a bit cramped. FAs were friendly and helpful especially in trying to sort out the streaming issue. Food was good considering. Delayed out of the gate because of an interlock issue with the doors but arrived BKK on time. Inbound MNL in J class. Same if not friendlier service from FAs. Seat was a recliner with a personal video screen with an OK selection of entertainment options. Food was pretty good and the drinks were always refilled. Haagen Dazs ice cream for dessert was a nice touch. While I loathe taking domestic PAL flights they more than make up for it in their international ones. Now if only they can do something about the congestion in T2 which is exclusive for their use.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Gosa","United Kingdom","2014-11-20","PR721 London to Manila 25 October PR720 Manila to London 12 November. A340-300 both ways. 2 hours late laving Heathrow but we arrived in Manila on time. The flight was only about 65% full and my son and I were lucky as we had all 4 seats in the middle section to ourselves. Seat recline seemed limited. The A340 is clearly an older plane - no seat back videos but passengers are issued with iPads for the duration of the flight which are pre- loaded with games and films. The staff were friendly and helpful. The catering was fine - 2 full meals and a snack. Getting to Manila non stop is a real selling point for PAL. Return - big plus point is that PAL uses Terminal 2 at NAIA which is a dream compared to Terminal 1. Again half empty flight and I had 4 seats to myself! Again 2 meals and a snack. Staff were good no complaints. I was a bit wary before I travelled as I had read some poor reviews of the PAL flight from London and I had always used Emirates / Cathay / Singapore / Thai before. The lack of seatback videos is solved by the iPads. The staff didn't come round with water that much. So long as the price is right I would certainly use PAL again.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Charles Tyler","United Kingdom","2011-04-25","LHR-MCT-CMB return A330-300 on all sectors. Economy full on all sectors but experience seemed calm and efficient. Food was standard economy fare and drinks service offered (it is not a dry airline). Inflight entertainment very good with seat-back screens. Oman Air offer in- flight wifi and you can use your mobile phone via Inmarsat connection. I was impressed with Oman Air's service at a competitive price.","","","Economy","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Sutherland","United Kingdom","2011-04-24","LHR-MCT-BKK return. Having booked well in advance was annoyed to receive email informing us of schedule change (don't Oman know their schedules for the year?) with two options : cut short trip by three days or extend by one. No offer to compensate for either loss of holiday or extension expense. Online check in is a farce only one sector can be checked in and a seat selected. Ended up row 23 LHR-MCT but row 44 MCT-BKK. Same on the reverse journey row 23 BKK- MCT row 44 MCT-LHR. Of the 8 flights with Oman on this route in the past six months IFE has worked only once. Crew range from attentive to disinterested. Food has taken a nose dive in the last six months. MCT-LHR flight at least 7 rows were denied a drinks service as a 'senior' staff member resented being told she had forgotten to do it and sulked. For the first time ever had to use the call button to ask for a drink with meal and get IFE reset after a promise to rectify went undone. Have used Oman Air's OnAir product successfully once. Good wifi speed but at $29.95 its very expensive. Decided to treat ourselves to OnAir on the MCT-LHR (longest leg). Worked fine for 20 minutes then crashed and crew couldn't have cared less. Oman is great when its good and absolutely appalling when its bad. The planes are new so they say. Am going to give Oman one last try in October.","","","Economy","","4.0","","","","","","","4.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","P Sosnitsky","Colombia","2013-01-16","We flew from Athens to Izmir hassle free. Modern airplane. Great safety video. Bags arrived. Its a discount airline but was ok for our needs.","","","Economy","","8.0","4.0","4.0","0.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","G Tuncer","Netherlands","2013-01-04","I travelled last week from Amsterdam to SAW (Sabiha Gokcen Istanbul). Although Online check-in is promoted there is none at Amsterdam Schiphol Airport so you still need to stand in line for an hour to check in. At Sabiha Gokcen Airport ground staff are not capable of being friendly. Very unprofessional. No more Pegasus for us.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","2.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","A Jumani","United Kingdom","2013-01-02","Flew with a family of 4 children to Dubai for a week first time and last time with Pegasus. A day before departure I was called to be informed that the flight 'might' be cancelled. The uncertainty helped make it a stressful day. At check-in was informed that the flight was not cancelled but we may be changed to Azerbaijan Airways for the Dubai leg and have an additional stop. Finally arrived at Dubai only to find out that our 5 checked in pieces of baggage primarily the children's items had been sent to Cyprus. Promised to have them in 24 hours but took over 3 days. To make matters even worse I had to go back to the airport to collect the bags. Overall I would pay the extra next time to fly with a more reliable carrier.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","P Romano","Canada","2014-01-13","YTZ-YOW. This was the first time for me to use Porter and had very high expectation but I was very disappointed with the level of ground service and delays. Check in took over an hour then information centre at the lounge weren't interested in answering about my questions about the flight. The flight was delayed by an hour thus missing my meeting in Ottawa. It wasn't worth the money.","","","Economy","","","4.0","1.0","0.0","0.0","","","3.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","L Morrow","Canada","2014-01-09","Following two days of delays cancellations rebooking and repeated cancellations we had a Porter Agent split my young daughter's original reservation from Thunder Bay through Toronto to Ottawa and we arranged for a family member to pick her up at Billy Bishop Airport. After further delays she eventually left Thunder Bay on Porter flight 638 at 21.29 and was diverted to Hamilton during the last stages of landing just minutes before 23.00. The diversion is due to a curfew on landing and taking off from Toronto's Billy Bishop Airport. Our issue is that Porter Airline did not communicate to passengers that the flight would be diverted. Porter did not inform those waiting to pick up passengers at Billy Bishop Airport. Airport was closed at 23.00 and no staff were present. The family member sent to Billy Bishop Airport was left searching for our daughter. We eventually found that the flight was diverted to Hamilton and that our daughter took a shuttle bus to Union Station in downtown Toronto. Sometime after 02.00 am a local hotel was arranged where she stayed for a few short hours before making her way to the Billy Bishop Airport for her connecting flight. Our main concern is the lack of communication from Porter and the inability to contact anyone from Porter outside of regular business hours. Customers should beware of booking Porter through their hub at Billy Bishop Airport.","","","Economy","","1.0","4.0","1.0","4.0","2.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","S Watzinger","Germany","2013-02-12","9th February ZNZ to DAR. Flight delayed 30 minutes without giving any information about it. Same day flight from DAR to JRO was delayed for 80 minutes due to ""technical reasons"" - from the cockpit the information was again ""conditions that we couldn't affect"". So if you use Precision as your carrier plan a lot of extra time especially when you have connection flights.","","","Economy","","2.0","3.0","4.0","4.0","0.0","","","4.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","S Watzinger","Germany","2013-02-07","JRO to ZNZ on 2nd February 2013. Flight scheduled for 5.50pm and delayed for more than 2 hours due to 'technical reasons'. Information from the pilot was 'conditions that we couldn't affect' which made it even more strange. Delays seem to happen quite often on flights from/to JRO/ZNZ/DAR regarding some talks I had with other travellers.","","","Economy","","5.0","1.0","4.0","3.0","1.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Hodgson","New Zealand","2015-07-16","Primarily fly with Air NZ but based on price factor decided to take a trip this time with Qantas as also status matched my Star Alliance Gold. Perhaps I have been spoiled with Air NZ over time as a frequent flier with additional legroom in Space+ seats, but it was unbelievably cramped in economy. The food served was also average which there was no option not to pay for as with other airlines, something I like being a lower base fare. Movie and entertainment selection was good, but didn't change the comfort levels much during flight. Overall, average flight, nothing fantastic, and wouldn't change my loyalty to Air NZ anytime soon, who I feel overall have a better product on the Tasman.","Boeing 737-800","Business","Economy","Auckland to Melbourne","5.0","1.0","3.0","3.0","4.0","3.0","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Mercedes Bredin ","Australia","2015-07-13","My husband and I just returned from Munich to Melbourne via Dubai. We flew in Business class from Dubai and we were disappointed in all respects with the flight. The seats are not very conformtable, the television screen had to be stored away when preparing for landing, and don't mention the food, so much about Neil Perry's menu! Very poor in all respects. We haven't flown with Qantas for some time, as we frequently travel to Europe and want the most direct route. Now that Qantas fles to Dubai we thought we would try - but never again. Poor services, poor seating, poor food. Not worth the money","A380","Couple Leisure","Business Class","Dubai to Melbourne","1.0","2.0","1.0","1.0","3.0","4.0","1.0","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Johannes Graupner","Sweden","2014-05-27","Copenhagen to JFK on 16th May 2014. After booking tickets on the Dreamliner aircraft which they promote we ended up on a flight operated by EuroAtlantic with no inflight entertainment whatsoever. Total confusion when the meals were delivered. Choice of preferred meals was the worst I have got on a flight even compared to TWA back in the 80s. Never again.","","","Economy","","","3.0","1.0","1.0","1.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Andersson","Norway","2014-05-27","JFK-ARN-OSL. The ""new fresh vibrant Norwegian long distance flights that will revolutionise air travel"" is in fact the worse travel experience I have ever had. Service is so poor along with their prepaid food and drinks and snacks are so overpriced. I said never again on the way there but now when I have returned it is never ever again.","","","Economy","","1.0","2.0","2.0","1.0","3.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Mejia","Philippines","2014-11-12","MNL-LGP return. Problems with web check in. Website couldn't find my reservation. Although the call centre and airport ground staff were helpful and friendly PAL should improve the online check in portal. Service friendly on this short hop even if it was just biscuits and coffee/tea. Delayed both legs on the tarmac and landing in MNL due to congestion and issues on the ground at LGP but that's not PAL's fault. Overall a good experience.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Luis Starr","Saudi Arabia","2014-11-03","Short Hop TAC-MNL and onwards AUH with codeshare partner Etihad. Arrived well ahead of time in the airport and bags drop off was a breeze given that it was a small plane - they use a Q4000. Bags was over weight but the fee was reasonable upon hearing that I have an onward flight they made sure my bags get to the destination and tagged as priority. Flight was slightly delayed due to bad weather in TAC. Boarding was swift and organized and cabin info was adequate. Snacks were served which is nothing to write home about but its the little things that count. Most other airline with the same fare don't even serve snacks. Flight was smooth and bags came out first. Transfer airside courtesy of PAL bus to T1 was a godsend. All in all was a good flight.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Neil McGinty","United Kingdom","2011-04-13","LHR-MCT-BKK-MCT-BKK. Full flat seat and overall cabin space extremely comfortable food and drinks excellent as are the cabin staff. Muscat business lounge very good.","","","Business Class","","10.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Daniels","Israel","2012-12-25","Flew TLV to SAW return. Short flights were on time and no frills as per the pricing but no surprises either. No free water in Gokcen so we were thirsty on the flight. Bags came promptly and no complaints about the airline. Third party ground staff in Istanbul had weak English but not a major issue. Plane was clean and modern.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","R Reineke","Germany","2012-12-19","I travelled on the 17th December 2012 from IKA to SAW and unfortunately arrived late at the airport. The check-in counter were already closed and no personnel to be seen. Finally 35min before departure an Immigration officer called to the Pegasus gate and the employee agreed to pick me individually up at the Immigration. Go with me through security and check me in manually. I have been travelling with Pegasus four times already from SXF to IKA via SAW and am satisfied with their value for money and now even their flexibility. The aircraft departed on time.","","","Economy","","10.0","2.0","4.0","2.0","1.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","C Reinecker","Canada","2014-01-09","Flew round trip from Toronto to Quebec City. First leg was excellent (on-time nice staff). Return flight cancelled due to severe weather which was understandable. However customer support for was nil; staff directed us to help line then vanished and no one was manning the phones (which cut out at 11pm). 3 days later and no response to voicemail or email. All we wanted was advice on whether to stick around for flights or try our luck with the train. Avoid them in the winter months or all together.","","","Economy","","2.0","5.0","2.0","5.0","0.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","C King","Canada","2014-01-06","January 3rd flight 142 from Newark to Toronto. Scheduled at 7.30pm delayed at 0.30 am and should arrive at Hamilton where buses will wait for us to get to Toronto! No accommodation will be provided. This is so usual with this airline avoid it.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Robert Smith","Canada","2013-02-04","Many flights on Precision Air over the last 7 years. Aircraft clean and staff helpful. I have occasionally experienced short delays but nothing compared to my experiences in the USA. My only complaint is several recent experiences with petty theft from baggage flashlight spare mobile phone pocket knife etc. Probably more an airport issue than the airline.","","","Economy","","9.0","5.0","4.0","5.0","0.0","","","4.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","P Schulz","Australia","2013-01-15","Nairobi to Kilimanjaro. Flight departed NBO on time and arrived at JRO ahead of schedule. The flight was short about 40 minutes but the crew managed to serve a drink (alcohol included) and a snack of peanuts. Not much but definitely sufficient. The plane was a reasonably new ATR 72-500 that was boarded from the back stairs. It rained heavily at NBO so everybody was given a poncho! Overall no complaints.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","David George","Australia","2015-07-13","After flying all night from HKG to PER via SIN with a budget carrier, it was such a relief to fall asleep in a Qantas A330. Seat comfort was fantastic, food was good quality and an all around enjoyable experience","Airbus A330","Solo Leisure","Economy","Perth to Melbourne","10.0","4.0","5.0","4.0","4.0","4.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Rob Goldsworthy","Australia","2015-07-11","I had a faultless fight going over to LA very impressed with the 747. Going home arrive at LAX to check in to be told my wife is seated on the other side of the plane (we booked and paid for flight two months ago and seats) they found 2 seats together, got to gate I was refused 3 times to board the plane, the seat wasn't working wouldn't lay flat yet someone was in the seat the whole flight. Cabin service was the worst I have had. For $8500 a ticket it did not reflect at all what they say on there web site. It's been six years since I have flown with Qantas after another issue coming back from LA.","A380","Couple Leisure","Business Class","LAX to Sydney","3.0","5.0","1.0","2.0","4.0","1.0","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","E Furner","United Kingdom","2014-05-25","Super flight to and from Split Croatia. Comfy clean plane. Polite professional cabin crew. Pilots on both flights executed smooth landings. Will look to fly with Norwegian again.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Arora","United Kingdom","2014-05-25","Gatwick-Malaga. It was a nice clean aircraft equipped with strong wifi. First time in life we were taking calls on board. The check in process was not organized at Malaga which they need to improve. The online check is not available at Malaga which resulted in long queues.","","","Economy","","8.0","3.0","4.0","0.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Escobedo","Saudi Arabia","2014-10-31","RUH-MNL-RUH on 2-Oct and return on 24-Oct. Both flights were on time. Food was ok especially on the return which served 3x on a 9.5 hrs flight 1 hot meal and 2 snacks. Seats were narrow and is not suitable for taller plus size people.","","","Economy","","8.0","3.0","5.0","5.0","0.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Leeming","United Kingdom","2014-10-28","Why have PAL started using old A340's on long haul flights to London? We flew Manila on September 29 2014 and frankly I was shocked when I got on board and saw no entertainment screens in the seats! Come on! This is long haul on a large scale! 15 hours. OK you gave out tablets to passengers that wanted them but to hold in your hand for hours on end is not good. Please get your act together PAL on this long laborious journey! Bring back the 777! Or we wont use you again.","","","Economy","","6.0","3.0","5.0","3.0","2.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mary Ann Mandap","United Kingdom","2014-10-28","The service is good. Comfortable seats. Friendly cabin crews. Very good airport shuttle bus for connecting flight no need to get a taxi to transfer from terminal 2 to T3. Basic snacks provided. Good value for money.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","David Greisch","Luxembourg","2011-04-11","FRA-MCT-CMB return. The seat pitch is generous inflight entrainment great food was good flight attendants friendly service good. Great value for money economy class product. The only negative complaining points were some delays on the FRA-MCT flights (due to weather and on the MCT-CMB flight (due to technical reasons) and the stop in Male on the MCT-CMB flight.","","","Economy","","10.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","S Bird","United Kingdom","2011-03-19","LHR-Muscat-Trivandrum return. Staff were surly and arrogant service almost non existent (we had to ask many times for our meal then provided something completely different) our one drink of wine did not materialise. Then we were told the company policy was not to serve ""drunken passengers""! When I complained the chief steward showered my wife and I with gifts and an apology but the damage had been done. Add to this the pools of water in both toilets. Incidentally we are not drinkers and had not had any alcoholic drinks prior to our flight. We merely wanted some refreshment with our food.","","","Economy","","1.0","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Evert de Jong","Netherlands","2012-12-18","My wife and I took a return flight from Amsterdam to Dubai. Departure at Amsterdam delayed 5 hours due to weather in Amsterdam so we missed our connecting flight to Dubai. PGS call centre offered us the choice of refunding our money or taking the next flight 2 days later. Both options not acceptable for we were booked on a cruise ship leaving the next day. Decided to take the delayed flight to Istanbul and booked (and paid for) a flight with Emirates from Istanbul to Dubai the next day. Not very convenient. However the way Pegasus dealt with their delayed passengers was a pleasant surprise. Upon arrival PGS staff were available got us through customs and assisted in claiming our luggage and within half an hour we were in a nice hotel at PGS cost. For a low-cost carrier like PGS this exceeded my expectations. Flights were convenient given the price. Free baggage allowance of 20 kg is not common these days. Positive surprise was the apt of Sabinha Gokcen nice and modern and easy to find you way. Return flights were spot on time. If you are looking for a low priced carrier Pegasus is a reasonable choice and I would not hesitate to book them again.","","","Economy","","8.0","3.0","3.0","3.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Seacroft","United Kingdom","2012-12-18","Flew Stansted to Tbilisi AND back changing at Istanbul - very satisfied. Booking was easy and I was delighted to be able to book through journeys with automatic transfer of baggage (not always possible with budget flights). Hold luggage was free staff pleasant and unobtrusive. The planes which seemed pretty new were as comfortable as one can expect on a budget flight with screens showing flight paths which was interesting as it was unknown territory for me and the flight information done on screen by kids rather than self-conscious flight attendant was a novelty (though it palled a bit by my 4th journey). Arrived on time with each flight. Best of all was the price - a quarter of what a direct flight with a big airline would have been. I'll definitely use them again.","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","K Dunlop","Canada","2014-01-04","Halifax to Sault Ste. Marie Ontario: No bad weather conditions but delayed 1.5 hrs - was going to miss connecting flight so a very helpful employee got us on an earlier flight that went through Montreal and would get us there with 45 mins to spare. This flight also ended up being delayed but we got there with just enough time to run to the next flight. No issues although I didn't find the staff on board rude nor friendly. Bags arrived with no problems. Return flight - Sault Ste. Marie to Halifax: Half an hour late again. Flight was ok although no entertainment. We quickly got on the next flight and it was fine (Toronto to Ottawa). Then the last flight to Halifax was the most irritating noisy flight I've ever been on. We were stuck in a pocket of misbehaving children. I understand that kids will be kids but at some point a flight attendant should have asked the yelling to be toned down a bit.","","","Economy","","4.0","3.0","4.0","4.0","2.0","","","3.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Dunn","Canada","2014-01-03","Dec 26th 2013. Nice sunny day. Posted a 35 minute delay for our flight to Washington USA. After an hour we ask them if we will make our connecting flight to Iceland then on to Manchester they say yes. After almost 90 minutes delay we phone the main line they say we will leave shortly and make our connecting flight. Pilot says he will try and make up some time he doesn't and as we land we still have to pick up our bags and re-clear USA customs. People let us ahead of them in line and we by pass picking up our bags and the Iceland flight had already left! Nobody around at Porter counter. We talk to Porter in Toronto the next day they say there are no flights to Iceland for another few days! We book United Airlines to Manchester. Never again.","","","Economy","","","3.0","2.0","2.0","2.0","","","1.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Dana Law","Tanzania","2012-12-25","I flew three times with them and they were all horrible experiences. The latest flight between Dar es Salaam and Nairobi was delayed 7.5 hours. I missed my connecting flights which were prepaid and non refundable and I missed prepaid accommodation as well. Ground staff were either rude or lying to us.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","David Minard","New Zealand","2012-09-10","2 flights. Arusha to Zanzibar and Zanzibar to Dar es Salaam. Tidy little planes. Both flights early. In fact Zanzibar to Dar es Salaam was so early we got to Dar es Salaam 15 mins before we were even suppose to have left Zanzibar. All luggage arrived safely and plenty of soft drink on Arusha to Zanzibar flight.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Joern Sauer","Australia","2015-07-10","Delayed by 10 hrs found out accidentally after check-in when I noticed the boarding pass of the connecting flight showing 19.50 instead of 09.50 (initially thought it was a misprint). No active QF communication as they got my email and mobile number or why on earth did they not delay my flight to Dubai for 10 hours. Later I found out passengers booked under EK flight numbers were reshuffled to other EK connecting flights, passengers under Qantas had to see the QF counter in Dubai (see below). Flight service was extremely poor from FRA to Dubai, took 3 hrs to finish service, whole seat rows were forgotten to service and they could not fix this for 20 minutes (usually they do this instantly). Drinks were not delivered with the meal but well after, EK service has gone dramatically downhill. On arrival in Dubai plane was parked on roll field and we had the longest air field tour ever. It took 20 minutes in a barely air-conditioned bus with 38 degree outside temperature to arrive. Once the building was reached a big queue on incoming security check. Some passengers on tight connections got very nervous and I doubt they made it. Trying to find a QF counter at Dubai airport was a nightmare as the maze at this airport is indeed amazing. It took me 45 to get to the right concourse after 4 stops at info counters as no relevant signs exist. Some people told me it took them 2 hrs to get there from touchdown. Another 15 minutes to find the right exit and shuttle stop, just missed a shuttle to the express hotel - next one was only 30 minutes later. So from touchdown to arriving at the hotel nearby took 2.5-3 hrs and I walked about just short of 2km including all the extra steps trying to find the counter way. After 6 hrs or so I tried to make my way to the shuttle but long queue and not enough seats and full so had to push the hotel to organise quicker returns as a few groups were waiting also. At the same time the flight was pulled forward some 40 minutes so for those relying on the boarding pass time printed on the boarding pass was very tight, although it did not matter as another delay. Service on the Dubai–Sydney sector was good apart from the annoying new approach to service where everything is given separately, i.e. cutlery one pass, tablet, main meal, desert and drinks – wonder who came up with that stupid idea? This whole experience was quite amazing and makes you realise how tricky things can get and thinking about passengers who are not able to easily walk about 2 kms or do not speak English well enough to follow the maze of instructions to even get to a Qantas counter – they would have had no chance and it makes you realise how easy a connecting flight through e.g. Singapore on the same airline is.","","Solo Leisure","Economy","Frankfurt to Sydney via Dubai","3.0","3.0","4.0","2.0","3.0","1.0","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Blades","Australia","2015-07-10","After putting up with disgraceful Emirates sub-standard service from London to Dubai, then from Dubai to Narita, we were never so happy to board our Qantas flight from Narita to Sydney. My family and I just sat back and relaxed on Qantas, following a multitude extremely rude bumbling incompetence by Emirates that saw us stranded in Dubai for almost a day. Once again the helpful, friendly and professional Qantas staff in Australia went above and beyond to resolve the Emirates problems we had encountered. Qantas staff were both on the ground and in the air very friendly and professional. Food, drinks and service excellent during the flights, the Business Class flatbeds allowed for comfortable sleep for the 9.5 hour journey. A little bit more variety with the onboard movies I think would help particularly when travelling with children, however not a bad selection overall. We have generally always flown Qantas, however with the code-sharing between Qantas and Emirates these days, sometimes you end up actually on an Emirates flight. ","Boeing 747-400","FamilyLeisure","Business Class","Dubai to Sydney via Narita","10.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Swarray","Norway","2014-05-20","I travelled with Norwegian last year from Stavanger to Gatwick. My flight experience was great good service and the best of all Free Wifi. This is the best airline i ever have travelled with. Norwegian is much better than SAS and it is cheaper.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","V Hawkwood","United Kingdom","2014-05-19","Gatwick-Las Palmas return. For the second year running flew to Gran Canaria and not disappointed. Speedy and hassle free check in both ways. Flights on time with friendly professional cabin crew and informative captain. Would not consider using any of the other low cost airlines and have already booked to fly Norwegian again in August for the same trip.","","","Economy","","10.0","5.0","5.0","0.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Chris Bowd","Japan","2014-10-20","I'm a Mabuhay Elite member and fly around 30000 miles a year on PAL. Most often I fly Tokyo - Manila and Manila - General Santos City but have also flown on PAL from Manila - London and Manila - Bali. Sometimes I fly Economy and sometimes Business. Yesterday (October 12) I flew Business in PR432 Manila - Tokyo NRT. The plane is an A330-300 with 3-3-3 seating in Economy and Premium Economy and 2-2-2 seating in Business. The IFE is wireless and video choices are very limited (Ice Age and Avatar). You would not want to be in either Economy or Premium Economy if the flight was full. The seats are very narrow and if you are of average body width you will be pressing shoulders hard with the person sitting next to you. Business Class uses PAL's new herringbone seating which is the worst Business Class seating I have experienced in recent times. The seats are narrow the herringbone layout means you are angled towards the person next to you and so is he/she angled towards you. You will not want to work on anything confidential because he/she can easily read your notebook screen. The layout would be great for romantic couples who want to be close to each during the flight but for business-people? The flight attendants do an excellent job and both food and wine are very good but 2-2-2 seating in a modern A340 is unacceptable compared to the 1-2-1 many airlines use in A330s and A340s. PAL used to fly 777s on the Manila - Tokyo route and that was a very enjoyable experience both in Business and in Economy which again indicates that PAL's fleet modernization has everything to do with reducing fuel costs but nothing to do with passenger comfort. I am dreading being in a PAL A340 to London next month.","","","Business Class","","4.0","2.0","5.0","5.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Luis Starr","Saudi Arabia","2014-10-13","Flight was an Etihad codeshare from Dammam to TAC although PAL operated the MNL to TAC sector check in was a breeze since I was already checked from Abu Dhabi still the counter staff were very friendly and accommodating and very informative since the flight will be on a Bombardier Q400 due to operational restrictions in Tacloban airport meaning luggage weights were restricted. Staff explained the issue and possible solution airport utilized was the new T3 terminal and it was well marked. Boarding was a breeze though we were bussed to the aircraft- boarding was organized. The aircraft itself was small the seats were a 2-2 configuration but very comfortable and had wide legroom take off was slightly delayed due to congestion but it was smooth. Snacks served were adequate for an hours flight minimal cockpit info and the attendants were efficient landing was a but bumpy due to slightly windy weather. Bags were out in less than 10 minutes. All in all a good flight cant wait to have the airport renovation finished so that the bigger A320 are used.","","","Economy","","9.0","5.0","4.0","4.0","0.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","David Whalley","United Kingdom","2011-03-15","BKK to LHR via MCT. A tale of two halves. BKK to MCT flight was excellent staff very attentive and interacted with passengers. The cabin is excellent as are seats. Lounge at Muscat is small but quiet and relaxing. Food options well presented. The 2nd flight was disappointing. Having made the mistake of ordering vegetarian food the crew were oblivious to the fact that the meal presented was third rate. No alternatives offered and we went the whole flight without any food. The cabin crew seemed to spend most of their time talking among themselves. Four staff for 16 passengers but little interaction and no customer service. This illustrates the inconsistencies in standards at Oman. At their best they are as good an any airline but at their worst they are poor. There is an urgent need to achieve greater consistency.","","","Business Class","","6.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","E Cimochowska","Poland","2011-03-15","Me and my partner got our flight to Bangkok scheduled for April/May. They tried to reschedule our flight in February for later dates we had made arrangements for hotels/flights after few days they went back to original timetable. Of course they did not even consider taking any costs of our arrangements! Appalling customer service. And today the same story - again they want to reschedule a flight and the reason is ""something to do with switching from their Winter Schedule to their Summer schedule and being a young airline they are quite inexperienced at this"". They have already ruined our vacations with such irresponsible behaviour. They are not worth all the hassle even though they've got competitive price.","","","Economy","","","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","A Guerin","Ireland","2011-03-15","LHR-MCT-BKK return great value for money paid €540 pp return. Flights on time  good flight entertainment. Crew efficient and friendly adequate amount of drink and food services. Would fly with Oman Air again.","","","Economy","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S Ran","Israel","2012-12-18","I had a flight between London Stansted and Tel Aviv with a stop at Sabiha Gokcen airport in Istanbul. The flights were great and on time! The only disadvantage is that meals cost money but it's not that bad. There is a lot of leg room and the staff friendly. I will definitely fly them again!","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Tim Hall","United Kingdom","2012-12-12","Just done London Stansted-Ercan via Istanbul. Flights on time both ways. Seemingly new Boeing 737-800 aircraft with the new sky interiors very impressive. Same as any other loco carrier not much in the way of comfort. Echo previous comments prices of inflight drinks/meals expensive. 3 euros for coffee/soup. 7 50 for spirit mixer 6 euro for wine/beer crazy prices. If price was right would use them again!","","","Economy","","6.0","2.0","4.0","2.0","3.0","","","3.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","A Matskevich","United States","2012-12-05","My wife and I bought a round trip ticket Tbilisi - Mestia in the Republic of Georgia. The plane was scheduled to leave at 11 am but was supposedly delayed. I say supposedly because no one bothered to inform us. At around 1 pm one of the passengers went to the ticket office to remind them that after a two-hour delay you must provide a lunch for stranded passengers. The manager angrily replied ""OK we will bring you water"" but never did. The plane left at 4 pm. Two days later we were supposed to fly back at 4 pm. At 1 pm we were informed that the flight was cancelled and told to come to the airport to pick up the money. How do we get to Tbilisi from this very remote town high in the mountains with no other transportation except a private car that we didn't have?","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Lipson","Canada","2014-01-02","Dec 25th YTZ to YHZ. Return was Dec 31st YHZ to YTZ. Porter seems to be one of those airlines that people either love or hate. On the love side of the equation passengers get complimentary alcoholic beverages and box lunches that are tasty. Drinks are served in glass not plastic. On the hate side of the equation the airline can't seem to get organized when bad weather happens or when the plane fills up with too many leisure passengers all of whom tote 20 kg suitcases. Citing weight restrictions they remove those cases but tell nobody until they arrive at the destination. In today's environment it is tough to be a price leader as well as deliver excellent customer service at the same time. If they don't get the right balance soon they'll have more passengers leaving with bad impressions than favourable ones.","","","Economy","","1.0","2.0","1.0","5.0","0.0","","","5.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","A Menyasz","Hong Kong","2013-12-30","23 Dec 2013 Toronto (YTZ) - Ottawa (YOW). Porter Airlines is one of the few airlines you can count on to be delayed every single time you fly them. It is completely unacceptable that they constantly make their customers late and offer nothing to make up for any such inconvenience. Even just while sitting in the lounge for several hours waiting for my flight as other airlines had no issues getting their flights off the ground on time Porter cancelled two flights and suggested that those customers fly with another airline (and pay the exorbitant fees they were charging at the gate) just to get home on time for Christmas. In fact I was just notified that my return leg of the flight I am reviewing has also just been delayed. Flyer beware.","","","Economy","","1.0","3.0","3.0","4.0","1.0","","","2.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Sarah Smith","United Kingdom","2012-08-23","Although my ticket had been paid for they had given my seat away to someone else and claimed I ""wasn't on the system"". Although there were 2 very helpful and kind staff members (one manager and one flight attendant) the rest were extremely rude. We were stuck in Nairobi for 9 hours with no explanation as to why and when we asked a member of staff we were laughed at and ignored. On a trip from Zanzibar to Nairobi they also laughed at my frustration when my seat had been double booked considering I had a connecting flight that evening to Heathrow I didn't think it was much of a laughing matter. I was the only one out of a group of friends whose luggage wasn't lost on the Nairobi to Mwanza flight. Just terrible avoid at all costs.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Jens Sunesen","Denmark","2012-08-07","Nairobi to Zanzibar. All in all a good flight. No delays and we even got our luggage when we arrived. During the flight we got soft drinks beer small sandwiches and biscuits. I have absolutely nothing to complain about.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","Mark Oglesby","United Kingdom","2012-07-22","If you are flying from Nairobi to Zanzibar or Dar Es Salaam to Zanzibar beware of this airline. It stops off at Zanzibar between the two national capitals but has a terrible reputation for both delayed flights and mishandled luggage. We were delayed by two hours both ways on our July 2012 holiday with the airline apparently not having time to offload luggage in Zanzibar en route to Dar. They simply sent it back the next day! Our hotel told us this happened regularly.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","V Blackston","Australia","2015-07-10","Sydney to Vancouver. Great legroom but if person in front reclines you also must recline, no drama but just be aware. I would like the crew to explain the features of premium economy. On our flight out we did not know that the metal footrest once fully extended then ratchets back up which allows you to have your feet and legs elevated, a great plus. Thankfully we knew this in our way home, but it wouldn't be very hard to inform passengers. Meals, crew all good. It's nice to have a direct flight to Vancouver, but sadly there are only two one month windows per year! ","Boeing 747-400","Couple Leisure","Premium Economy","Sydney to vancouver","8.0","4.0","4.0","4.0","3.0","4.0","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Dean","Australia","2015-07-09","QF18 7July New York - LAX,  arrived to check in at airport early, approached by staff member to ask if we needed help and informed us check in open at 2.15pm. Ground staff checking in passengers  very professional. Boarding went okay and found we had seats with extra legroom. Gluten free meal and snacks given as requested, which I find good. Cabin crew seemed friendly and asked me to complete a survey. Los Angeles to Brisbane flight took off late due to being informed by pilot that passenger didn't turn up, so had to offload bags. My husband had to ask for power outlet for Cpap which had been arranged by special handling Sydney end - cabin crew thought he said extra safety belt, and she brought him that. Gluten free meal for me given and snack in a bag. Husband missed out on first drink run - didn't get asked. Just an observation of this flight as a passenger of other Qantas flights, that I noticed a big difference in customer service with American and Australian cabin crew - the teamwork appeared segregated. ","","Couple Leisure","Economy","New York to Brisbane via LAX","7.0","4.0","4.0","5.0","4.0","5.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Gerard Ward","United Kingdom","2014-05-18","LGW-Trondheim. Flying Norwegian does not seem like a low cost airline compared to UK low-cost airlines. A very modern fleet and very good cabin crew staff made the flight to Trondheim a pleasure. Amazing value of fare and additional bags etc. were at a very reasonable price. Also Free Wifi.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Oliver Patterson","United Kingdom","2014-05-12","Flew Norwegian for a break Gatwick to Barcelona compared to the British operators EasyJet and Ryanair Norwegian fared better in comparison. The fares were low aircraft the 737-800 good legroom good professional service from elegant cabin crew can't this airline expand its network out of LGW I found it top of its game all-round for the short haul budget sector!","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Schrier Michael","Australia","2014-10-13","Flew from MNL to SFO and return on the 4th and 16th September. Check in a breeze as was the lounge. Totally uneventful flight with happy and very willing to please attendants. Champagne was nice and cold and the wine was quite acceptable. Plane was 777 and the seats almost lay flat but I got 5 hours sleep both ways. Movies were so so but some reasonable old classics. Very good value for money in fact I try to fly PAL whenever I am able. I would recommend PAL.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Alex Page","United Kingdom","2014-10-08","Short flight from Manila to Caticlan. Flight was slightly delayed but gave out snacks as a way of apology. Value for money and would recommend the airline.","","","Economy","","7.0","4.0","3.0","2.0","2.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","T Smith","United Kingdom","2011-02-28","Economy class conditions seemed to be more cramped than on other airlines and crew surly. Their complaints handling is a disgrace. We had a brand new suitcase destroyed on the return leg. We reported the damage immediately at Heathrow and got a customer reference number. Since then I e-mailed the customer service address with copies of a whole load of documents (mostly irrelevant to my claim but I supplied them anyway). The first response was a blanket ""sorry to her your problem but we are not liable"". When I pressed it further I was told ""We are not liable because the damage is fair wear and tear"". When I pointed out why this was utter rubbish and gave chapter and verse from their terms and conditions I have just been ignored. Seems like their idea of customer service just means ""deny everything but do it politely"".","","","Economy","","2.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Brooke","United Kingdom","2011-02-28","LHR-MCT-BKK. Good IFE and very empty flight. Crew were fine food was edible not as good as some airlines but I've hadworse. MCT-BKK flight was completely full and cabin crew obviously couldn't cope and had no hesitation in showing so. Food seemed better on this leg. BKK-MCT cabin crew very attentive - I was unwell on the way back and I was upgraded during the flight. I was fortunate to have a faulty seat belt MCT-LHR and was upgraded again.","","","Economy","","7.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","K Kinnarney","United Kingdom","2011-02-25","LHR-MCT-BKK. Good selection of food well presented. Cabin crew attentive but not overbearing. Lounge in Muscat comfortable with good selection of food and facilities. Shared Emirates lounge in Bangkok.","","","Business Class","","10.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Steve Connolly","United Kingdom","2012-11-27","Recently flew to N Cyprus. Initially a little weary as had never heard of Pegasus. Pleasantly surprised new aircraft cabin crew friendly and helpful. The only downside was inflight meals and drinks - one can of coke 16ml bottle of wine and sandwich - not much change from £20. Get your drinks and sandwiches in departure lounge. All in all though a pleasant experience and would fly Pegasus again.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Kaminsky Rafal","France","2012-11-09","Flew ORY-SAW-BEY in November 2012. I was a little nervous about flying with Pegasus after reading all the negative comments here but booked with them because they were cheaper than their nearest competitor. Boarding for my first flight started late but somehow they managed to leave Orly on time. I paid 22 euros extra to upgrade to a first row seat and was very pleased to find out this was a next generation 737-800 with LCD TV screens displaying the flight map etc. Flight attendants polite and efficient. The plane looked brand new and clean. Didn't sample the food but prices were reasonable with a wide selection. Same goes for my second flight to Beirut. Left late but arrived bang on time. Really enjoyed flying with Pegasus and since 20kg hold luggage was included in the price it was exactly like flying a normal airline. Would fly again!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","G Tronich","Germany","2012-11-07","Before flight no information that no drink and meal will be served. Flight from Stuttgart to Istanbul: Inflight no German speaking steward. On time. On return flight airplane was not clean found some food on my table. This time a German speaking steward onboard and flight on time.","","","Economy","","4.0","4.0","2.0","0.0","2.0","","","3.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","K Tillsley","United Kingdom","2013-12-25","Absolutely horrible experience over the last three days trying to get our family friend back to New York. Sunday with almost no communication to passengers he sat waiting for 10 hours at Billy Bishop until flight was cancelled. Monday same thing - full day at airport scheduled flight cancelled. Today - they are on their third (3rd) plane and still haven't found one adequate to make the one hour trip to New York. I could have driven him back and forth to New York three times in the time we have been sitting here. inexcusable terrible service and we do not plan on ever using Porter again.","","","Economy","","","4.0","1.0","0.0","0.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","KH Halifax","Canada","2013-12-17","I have been flying Porter for years and appreciate the friendly service nicely turned out cabin crew and the ""more human"" approach to air travel. Unfortunately we flew from Ottawa to Halifax yesterday in the midst of a storm. Our flight did manage to depart (late) although earlier flights had been cancelled. We arrived in YHZ and waited for our bags. Now sometimes baggage delivery is slow in Halifax so I was not worried initially. During this time another flight was called to queue up at the baggage desk (two service staff) hundreds of people but no announcements were made relative to our flight. After an hour I interrupted one of the agents and asked about the Ottawa baggage. She said it wasn't coming - yet there had been no announcement or no instructions. Upon arriving home I sent an email and called the call centre. The call centre was just rebooking passengers and gave me a number to call in the morning for baggage. It's been nearly 18 hours with no response from Porter. This is not acceptable. I really expected more from this company with it's focus on customer service. How hard would it be to email everyone on the flight or have had an agent come out and explain the situation? This is the fourth time my bags have been lost and by far this the worst experience I've had with missing luggage.","","","Economy","","2.0","4.0","1.0","3.0","0.0","","","2.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","FJ Harle","Tanzania","2012-05-25","3 one way flights NBO-DAR and DAR-Mwanza-DAR. All on clean Boeing 737. Very impressed by flight attendants on time departures and refreshments onboard. Asked how many beers wanted and even free Amarula on ice! Snack food basic - but same as Kenya Airways. Will book again with confidence.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","E Stuart","United Kingdom","2011-10-26","Nairobi-Zanzibar return. Flights were fine modern atr72 with entertainment relatively comfortable for a 1.5 hr flight efficient staff and offered large choice of (cold) drinks a cake and some nuts on the return. However timings are anything but precise. Outbound they announced a delay of 45 mins and ended up over an hour late - they apologised but no real explanation. On the return the doors closed 20 mins before departure time making me wonder who had been left behind.","","","Economy","","6.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Wells","Ireland","2015-07-09","QF 23, 28 June. Flight was slightly delayed as departure was from a stand away from the terminal. The transfer didn't take too long and was reasonably efficient. The A330 was pretty comfortable even in economy. The service provided by the cabin crew was excellent. Drinks and food plentiful and a welcome drink and a bottle of water was welcome! The aircraft hadn't been updated and the inflight entertainment was showing its age in terms of screen size, choices and navigation.","A330-300","FamilyLeisure","Economy","SYD to BKK","9.0","4.0","5.0","4.0","2.0","5.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Gunawanto Johannes Tamawidjaja","Indonesia","2015-07-06","Flew into Sydney on June 14, 2015 on QF42 and departed Sydney to Christchurch on June 24, 2015 on QF139. Flew back to Jakarta via Sydney on QF138 and QF41 on June 29, 2015. The flights were all smooth. Crews on Jakarta - Sydney sector VV were senior but they were very nice and courteous. My family and I flew QF 41 and 42 last year and we felt the same aircraft was used (A330). What we disliked most was the TV monitor which looks decent and small and AVOD selection (no asian songs). I guess we do not get any amenities like used to. Toilets only provide liquid soap. As for food and beverages, I can not complain. On Sydney - Christchurch sector VV, there were only three cabin crews serving more than one hundred passengers. The crews looked young. They tried their best to serve, 10 minutes before landing ice cream was still being distributed. Customer Service Manager informed me that they were short of crews and apologized if they could not give me water. On Sydney - Jakarta leg, all cabin crews worked extremely hard to please us.","A330 and Boeing 737 800 Series","FamilyLeisure","Economy","Jakarta to Christchurch via Sydney","7.0","3.0","4.0","4.0","3.0","3.0","3.0","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Hillier","United Kingdom","2014-05-11","I use Norwegian a lot Gatwick to Arlanda on business. On Friday 9th May the return flight on the Dreamliner was delayed for 7 hours. Disappointing but great customer service in Arlanda. They recovered my checked in baggage and arranged an earlier flight only 25mins after original departure time. Staff couldn't have been more helpful. Cabin staff always attentive and professional. As usual the whole process was great. Well done Norwegian.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Mary Briggs","United Kingdom","2014-05-10","We flew from Gatwick to Tenerife 27 Apr 2014 returning 6 May 2014. First time with this airline. Excellent. Only drawback: online boarding pass not available to print off and having only hand luggage we had to queue at the check in desks. Hopefully this will change in the near future.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Howe","Australia","2014-10-05","We flew Singapore-Manila-Vancouver then returned Vancouver-Manila-Bali in Business class. Check in was easy and efficient and lounges good. The service was just excellent - smiling efficient made you feel like a valued customer. Flight from Manila to Vancouver was on a 777 and return on an A340. Same lay flat beds same great service and no discernible difference. My wife and I got a good 6-7 hours very comfortable sleep on each long leg. All in all great value for money and we will recommend and fly Philippine again.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","G Wood","Canada","2014-10-01","Flight 538 DPS-MNL Sep 20. Flight 116 MNL-YVR Sep 20. Only one bad children's movie played from a screen in the middle of the plane at the beginning. No more movies for the rest of the 10 hrs. They ran out of the meal I wanted then forgot to give it to me so 30 minutes later I had to ask. They have no alcohol except bad wine and bad beer. For a 12 hour flight it was horrible. Delayed flight of course and a bad terminal in Manila. Not worth the money cause for a little bit more money you can get a normal international flight with actual service and entertainment.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C P Garcia","Canada","2014-09-17","This is our first PAL experience (January 2014). We travel to Manila twice a year via AC/ANA. Check-in was hassle free. Flight and service were excellent. Staff made us feel comfortable. Food was delicious. Lounge was okay. Seats were very comfortable. Managed to get good sleep which is important to us in long flights less jet lag. Will fly PAL again before Christmas! Hoping service and flight quality won't change under LT Group management.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","R Perryman","United Kingdom","2011-02-24","Heathrow-Muscat-Bangkok return journey. Both flights friendly staff plenty of leg room and good quality food. Muscat Airport has little to do needs an internet cafe but with only 3 hours stop a coffee and book filled the gap adequately. Seating was 2-4-2 so had no issues with a squashed middle person.","","","Economy","","10.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","John Walsh","United Kingdom","2011-02-17","To and from Bangkok via Muscat and very impressed. Seating comfortable with good legroom food also high quality. No issues when ordering drinks. On the way to Bangkok the two or so hours wait wasn't too bad although over £6 a beer was excessive. On the way back I paid to use the lounge as it was 3 hours stopover very good value. Lounge nice and quiet with food and drinks available also cubicles to catch up on sleep if needed.","","","Economy","","10.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Patrick Gold","United Kingdom","2011-02-11","LHR-COK via MCT . They seem to have got the economy seat configuration about right. I'm 6'4"" and although not exactly comfortable did not suffer the discomfort I have endured on other airlines. Food okay and IFE comprehensive - although the free headphones are about as cheap as you can get. Punctuality was good on all sectors and Muscat is a pleasant environment to wait for a connection. I do have one issue though. I appreciate Oman is an Islamic state and some of the cabin crew probably do not approve of alcohol. But on the first leg LHR-MCT when my partner developed a headache and asked for a paracetamol she was told that she couldn't have one as she had been drinking alcohol! Yes she had had a 330ml of Fosters and one 18.5ml bottle of red wine in the previous 6 hours but to deny a customer a painkiller on these grounds is ridiculous and poor customer care. Then on the return flight from Muscat I requested a Gin and Tonic and was told there was no Gin on board - this was about 30mins after leaving Muscat. I think Oman air need to decide whether they are going to be a dry Islamic airline a point of view I would respect or have a liberal Western attitude to reasonable alcohol consumption.","","","Economy","","7.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","L Boris","Denmark","2012-10-15","AYT to CPH via SAW. I flew with PGS 3 times over the last year and not once did things really go well. Once the flight out of HAM was delayed by 8 hours (no drinks or food - in fact no one to complain to as the airline does not have an office there). Once the plane broke down en route from AYT to HAM - after a bit of circling we were diverted to SAW. This time we were late as usual - technical problems at AYT. What really upset me was the airport staff at their counters - rude arrogant and unhelpful. Planes are new prices slightly lower than TK.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Ali Celikcekic","Turkey","2012-10-02","Flight from Istanbul (Sabiha Gokcen Airport) to Ankara (Esenboga Airport) on 30 Sep 2012. A brand new 737-800 with Boeing Sky Interior large windows bigger LED TVs. Cabin was so clean. Seats were comfortable enough (I mean for a low-cost airline). The flight was ok. Prices are acceptable on the board. The fare was very cheap compared to Turkish Airlines. I recommend if you have a domestic flight from Istanbul Sabiha Gokcen Airport.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","J Verner","Canada","2013-12-16","I'm blind. I was flying from Toronto to Thunder Bay on Friday December 13. At first the CSRs came around to ask if I needed something every so often but then that stopped. Two to three hours of having no access to a washroom or anything they announce that the flights were cancelled due to a snow storm. I phone the Porter call center because I was stranded in the airport. Finally they agreed to accompany me to (and pay for) a taxi back home to Brantford for the night and return me the next day. I'd hate to know how much distress they've put upon other travelers with special needs! I'd give a rating of 0 but I'm giving 1 because at least they supported me in the end.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Ed Gruscyk","Canada","2013-12-05","Flight 274 YOW-YTZ return. June 14 2013. Best airline out there they make you feel human. Stress free check in. Plus I can drive right to the terminal. When tickets are bought on sale they make flying affordable. They should be given better opportunities to expand as long as it done with quieter jets. Great to use them to Florida.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","B War","Canada","2013-10-29","Took a Porter round trip with my wife and our three young boys but forgot our lunch bag containing some baby bottles on the initial flight. The crew found them looked up when our return flight was and when we reported into the airport for the return flight it was at the ticket counter waiting for us! (They even washed out the milk). Excellent service friendly smiles and great snacks/meals (for 2013 flying standards). They have our return business for sure.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"precision","/airline-reviews/precision","Precision Air customer review","H Wythe","","2010-01-23","Arusha to Dar es Salaam with Precision Air in January 2010. Not only did they overbook the 1300 flight so we and the other people who held tickets for that flight were forced to wait until the 1500 flight (which eventually left Arusha at 1630) they also failed to put our luggage onto the later flight so that we had to wait until 2300 in Dar airport for the luggage to arrive from Arusha. At no point did any of the staff show any concern or remorse for the over booking delay or the missing luggage. I would be very hesitant to ever fly with Precision Air again.","","","","","1.0","","","","","","","","0"
"precision","/airline-reviews/precision","Precision Air customer review","Peter Buckley","","2009-10-26","Kilimanjaro-Mwanza-Kilimanjaro. Pretty expensive - about $350 for a round trip flight of 400miles. Making a reservation with Precision from the US convoluted - would only accept payment a direct money order transfer - at a cost of $30. It also required about 10 emails - including one to confirm from my bank that Precision had actually received the money - shouldn't Precision know they've received the money? Having whined the emails were very cordial and chatty and polite. Fortunately the ground staff flight staff and equipment put a better face on Precision. Ground staff and cabin staff neutrally helpful. Planes obviously aging but seemed to be well cared for a bit grubby but everything worked. Flights on time and about as noisy and bumpy as one might expect with the type of aircraft flying thru Africa. No baggage hassles - though kept a close eye on my stuff.","","","","","2.0","","","","","","","","0"
"precision","/airline-reviews/precision","Precision Air customer review","J Inge","","2009-08-07","Nairobi to Kilimanjaro then Zanzibar to Nairobi. The outbound flight was basic but comfortable and kept to time. However roughly 50% of the luggage failed to make it with us (despite having completed transfer formalities at Nairobi in good time). It caught up with us by taxi the next day in Arusha at a cost of US$25 per bag (not per taxi!). Some people had lost small items from their luggage during the process. On the return leg our flight originally appeared to be on time but we were told it would stop by at Dar Es Salam. The time came and went with no information although a Precision flight to Dar did take off at the time our flight due. After an hour's delay we took off and flew to Dar where it became apparent (although no announcements were made) that we had to get off. We were herded into a terminal handed out blank boarding cards with a number scribbled on them and directed through security into a departure gate with no facilities. Again there was no announcement or other information but by talking to staff and looking over their shoulders at their computer terminals we discovered that there would be a further wait of several hours before we could join a scheduled flight from Dar to Nairobi. We negotiated our way back through security to find coffee toilets etc. Eventually the second plane boarded (passengers with proper boarding cards first then everyone else rushing to fill in the gaps. I assume everyone made it?) On arrival at Nairobi we found one of our bags delivered to the wrong luggage carousel but the other didn't initially appear. By chance we spotted it through a window at the bottom of a pile of luggage in a truck near one of the conveyor belts. After it became apparent that it wasn't going anywhere we were able to point it out to an official and get them to go behind the scenes to retrieve it. All in all I wasn't at all impressed by the Precision Air experience either in terms of comfort timing organisation customer service or baggage handling.","","","","","1.0","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Oscar Nyholm","Australia","2015-07-06","At Melbourne used the Business Lounge. Pre-departure drinks after boarding, and after departure a refreshment was served of turkey sandwich, rice salad with salmon and soup.  Our aircraft had IFE and BSI, which made the experience even better.","Boeing 737-800","FamilyLeisure","Business Class","Melbourne to Adelaide","9.0","5.0","5.0","4.0","5.0","5.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Andrew Reid","Egypt","2015-07-04","DXB-MEL, 12.5 hrs, second leg of CAI-MEL on Qantas ticket but first leg operated by Emirates. Qantas web site wouldn't do online check-in since first leg with Emirates so had to do it on Emirates web site, which wouldn't let me alter DXB-MEL seats. Aircraft new and well kept with comfortable seating. Boarding was fine and departure on-time. Although seats quite close together for such a long flight the leg room was good due to IFE being kept out of the way. Meals were pretty good and staff came around offering snacks and drinks regularly. IFE excellent - I found a good range of films and my kids were kept happy for the whole flight as well. They did most things well, but a few little things let them down: - Not enough immigration forms for all passengers. (Honestly, they know the number of pax on a flight, it can't be that hard) - When I asked for an amenities kit about 1.5 hrs before landing, they told me they had run out. - Flight path maps weren't working so it was hard to tell where we were. (Data like eta, altitude, were working) If they could fix these simple things, it would be a great flight experience for a price below Qatar, Emirates and Etihad.","A380","FamilyLeisure","Economy","Dubai to Melbourne","6.0","3.0","4.0","4.0","5.0","3.0","1.0","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","V Russell","United Kingdom","2014-05-06","We flew in March for a trip from London to Sweden. The flight back was delayed 6 hrs and 49 mins due to a technical problem with the plane which meant that we waited at Arlanda airport until 4am for a flight that was supposed to leave around 9pm. Norwegian refused to pay for a hotel during the delay and only gave us a voucher for about £15 each for dinner. The staff were beyond unhelpful. Information was only given when you dragged it out of them. I will never be flying with this airline again.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Mark Evans","United Kingdom","2014-05-06","LGW-SPU one-way my first time on Norwegian. Punctual departure excellent seat comfort a competitive fare easy boarding arrangements and good in-flight service combined to make this a superior budget carrier experience. Highly recommended.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Anderson","United Kingdom","2014-05-05","Flew to Fort Lauderdale on 4 April in the Dreamliner chose to fly premium class as we thought it was excellent value. We were not disappointed. Seats very comfortable service was good food as good as most. Can't praise Boeing enough for this plane.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Ken Goekcimen","Switzerland","2014-09-14","I flew from Manila to Hong Kong. I was pleasantly surprised about PAL. The food was very good. Unfortunately the portion was too little and there was no appetizer salad such example but the dessert was very nice. The drink selection was great. All in all the quality of the food was very good. My seat was spacious enough although I'm tall. The flight attendants were cheerful and friendly and they were always ready for a smile. The toilets were clean and spacious. There was no IFE but for almost 2 hours flight it was not important in my opinion. Newspapers were distributed. The flight departed on time and arrived on time. Especially on this point i was really surprised.","","","Economy","","9.0","5.0","5.0","4.0","1.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","L Balonan","Hong Kong","2014-09-14","HK-Manila return. Outbound new A330 business seats in reverse herringbone configuration. Fully flat seats however seats are quite narrow. IFE provided by ipad which is quite inconvenient having to hold or stare down when placed in table top. Tried their premium economy seats quite surprising it had very good legroom and recline. Could compete with narrow-body plane's business class if only they had IFE. Inbound on an old A340 Tears are all over the seams of the seats no IFE. Musty smell all over. Redeeming factor is the seat pitch. Really needs to be decommissioned as it is a disgrace to PAL's fleet. Food in both sector fair but not great. Cabin crew provided typical Filipino hospitality and are efficient.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Richard James","United Kingdom","2011-02-07","LHR-MCT-LHR. Oman Air have one of the better Economy products. New A330-300 with 34"" seat pitch good food and IFE attentive service and convenient flight times. Booking online was followed by a lengthy pantomime email correspondence having to send them scanned pictures of your passport and credit card to avoid fraud. Apart from that a good journey.","","","Economy","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","L Tytler","United Kingdom","2011-02-06","Delighted with recent flight London Heathrow to Mumbai via Muscat. The entertainment and food were excellent as was service. We were given a huge bag of nuts and some ice cream in addition to two meals on the 7 hour flights to and from Muscat. There wasn't much to do at Muscat airport for our 5 hour stop so take a good book if you have a long stop there!","","","Economy","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Slava Chevtchouk","France","2011-02-03","Paris to Malé through Muscat. Business class of very high standard. Very friendly professional staff take care of you till the end of the flight (not disappearing as Air France staff do). Seats huge full lie-flat so it's possible to find comfortable position and sleep. Seats by windows have lots of storage  however seats in the middle have limited storage. Excellent food classy presentation. Lounge in Muscat very comfortable with plenty of drinks and food. All in all excellent product.","","","Business Class","","10.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Ali Celikcekic","Turkey","2012-10-01","Flight from Ankara (Esenboga Airport) to Istanbul (Sabiha Gokcen Airport) on 28 Sep 2012. An old 737-400. Cabin was clean. Seats were ok for a low-cost airline. Prices are acceptable onboard. The fare was also very cheap. 20 minute delay was ok.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Toushishvili","France","2012-09-28","ORY-TBS-ORY via Istanbul. Pegasus is low cost and it is very good value for money. You have 20kg of luggage free the seat is allocated at check-in desk and the food is for purchase. Planes were new Boeing 737-800 next generation with nice sky interior food was very good (cost is modest) and staff very helpful. Seats are narrow. The service of Lufthansa Turkish and British Airways is much better but the cost offered by Pegasus is attractive. I would recommend this airline for flights to Tbilisi since the company has much better service in comparison with LOT Polish Czech airlines or Ukraine International. I would encourage Pegasus to introduce the online check-in.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","John Krzyzanowski","United Kingdom","2012-08-28","For a budget airline it is fine. Flew Istanbul airport to Ankara and return on time flights short flight times and good value for money £30 return includes 15kg case.","","","Economy","","8.0","4.0","3.0","3.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Lee Moreau","Canada","2013-10-07","Toronto to Montreal # 411 25 Sep 2013. Montreal to Toronto # 414 27 Sep 2013. The best airline I have flown on. Flying out of Toronto is excellent the lounge is so nice free coffee water etc no long lines for security. The planes are so comfortable huge seats all like exit rows. I fly to Montreal for business once or twice a year always with Porter. If you fly at lunch you get a meal which is usually a chicken wrap with salad plus free drink like wine soda etc and this is a 55 minute flight. Never had any delays or problems can't recommend them enough. Rating 0 for inflight entertainment as they don't have any but no issue to me I use my iPad for everything anyway.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Patricia Macdonald","United States","2013-09-24","Had a flight scheduled with Porter Airlines on Friday September 13th at 9.20 am from Boston to Toronto with connecting flight to Halifax Nova Scotia. The flight out of Boston was delayed for over an hour because the flight crew had not had enough time off between flights. This delay caused me to miss my connecting flight in Toronto to Halifax and they could not get me on another flight to Halifax for 2 1/2 hours later. So instead of arriving at 4.15 pm in Halifax I arrived at 6.45 pm and missed out on my 50th college reunion dinner. This was my first time flying Porter and now my last time.","","","Economy","","","4.0","4.0","4.0","0.0","","","3.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","Mark Bunz","","2009-04-14","One of the worst airlines I have encountered. Arrived last Saturday on time for a 15.15h flight from Arusha to Dar es Salaam via Zanzibar. Was told that the flight to Dar es Salaam wasn´t happening due to technical difficulties. We therefore were transported with a shuttle bus to Kilimanjaro airport where a flight to DAR was going to leave at 18.00h. Shortly before we left Arusha a Precision Air flight was coming in and was soon to leave for Zanzibar ?? Our request to get a seat on that flight ( which was our original flight) was refused. Finally arrived at the Kilimanjaro airport where we were brought to a special lounge informed that there isn´t a 18.00 h flight to DAR. Supposedly a rerouted Kenyan Airways plane from Nairobi would bring us to DAR at 19.30h but as we had an onward flight at 21.20 from DAR to ZRH we were told that the connection time wouldn´t be sufficient. One of the staffers therefore called Nairobi (where our onward flight was to be refilled on the way to Europe) to request that we could board in Nairobi instead of DAR but to no avail. Finally boarded the Kenyan Airways 737 at 19.30h which was full of mosquitos never seen such a pest infested plane ever before. The captain told us that he had waited for more than an hour but was told that the stranded guests (we) wouldnt be there yet although we had waited for more than 3 hours at the airport. Finally made it to DAR and were able to reach the onward flight due to the huge goodwill of a Swissport ground staff at DAR. If you can avoid Precision Air avoid them as not every unorganized bunch of people should be allowed to start an airline.","","","","","1.0","","","","","","","","0"
"precision","/airline-reviews/precision","Precision Air customer review","S Hofer","","2008-12-10","DAR - Arusha and Kilimanjaro - ZNZ - DAR with Precision air without any problem. Seats very narrow in flight service ok flights mostly on time. Check in DAR and Kili ok but this are international airports with trained staff. Check in in ZNZ a little bit chaotic but they managed to carry our wooden Giraffe without problems to DAR. Definitely one of the better airlines in Africa.","","","","","3.0","","","","","","","","0"
"precision","/airline-reviews/precision","Precision Air customer review","G Stimson","","2008-10-20","Precision Air are anything but precise! We had two flights booked from Tabora to Dar. Confirmed at the Precision Air office in Tabora the previous day. When we arrived at the airport with lots of time to spare we and many others were told that the flight was overbooked and we could not travel. Back to the Precision Air office in Tabora to be told the flights on the following days were fully booked as were flights from nearby towns. The office claimed we had not confirmed the flight (despite us doing so in there the previous day) and refused to refund the money. In the end we got the sleeper train followed by a bus.","","","","","1.0","","","","","","","","0"
"precision","/airline-reviews/precision","Precision Air customer review","Clare Matthews","","2008-08-22","I flew with Precision Air this summer when I visited Tanzania - DAR-JRO return. The problems started as soon as I handed the money (£150) over. I got an email saying my return flight from JRO-DAR ""no longer exists"" and they had moved me to a flight from Arusha (about 40 miles away) to Dar. After 2 weeks of emailing them every day I managed to get them to put me on a morning flight from Kili as there was no way I could get to Arusha for the flight they had me on. Check-in at Dar es Salaam was very slow there's no information and you have to wait for the airline staff to hang a board above the desk with the destination on it before you know where to check in. Check-in itself took quite a while considering it was a domestic flight and I was alone. Once in the departure lounge we were told the flight would be delayed for 90 minutes; no reason given. The plane was acceptably clean nothing special though definitely no frills. We got a bag of peanuts each - that's all. Toilet was disgusting obviously hadn't been cleaned for a while. Landing at Kilimanjaro I was relieved to see my luggage had made it though many on my flight had lost bags. I volunteered in Tanzania and over the summer met a great number of people who'd flown with Precision Air and lost baggage only to get it back sometimes as long as 4 or 5 days later and find things had been taken from their luggage. One of my friends had packed a whole load of things for a school she worked in and the whole lot had been nicked. Others had lost things like shoes shampoo torches sleeping bags roll mats - things Precision Air probably know you won't make a big deal about losing. I also met two guys in Tanzania who were supposed to fly home with Precision Air/Kenya Airways from JRO-LHR via Nairobi. Two weeks before they left Precision Air phoned them to say they were now going from Arusha to Dar staying the night in Dar es Salaam then flying on to Nairobi in the morning and on to London from there. This meant they had to fork out for a 2-hour bus journey to Arusha and sleep in Dar airport (not surprisingly Precision Air/Kenya Airways did NOT give them a hotel room despite the change being entirely their fault) This added a good 24 hours onto their journey but they had no explanation compensation for their troubles or even reimbursement for their extra travel costs. My return journey was just plain frustrating; on arrival at the airport I was told the flight was 2 hours delayed (no explanation of course) Finally we were all called through to the departure lounge only to sit there for a futher 90 minutes because we had to wait for our plane to arrive from Nairobi. None of the Precision Air staff made any announcements or let us know what was going on. Being in the departure lounge also meant that they had chucked all our water bottles in the bin at security and there were no shops to buy water from in departures. The flight went to Dar via Zanzibar where we were meant to spend 10 minutes. We were there for 40 minutes at least. When we finally got to Dar I found my sleeping bag had been nicked off my backpack (it hadn't fallen off because the straps were still tight) but I just walked out of the airport vowing never to fly with Precision Air ever again! I've flown with worse African carriers but for internal Tanzanian flights I'd recommend Air Tanzania or if you have time using a decent coach company.","","","","","1.0","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Peter Gerner","Australia","2015-07-04","Flew from MEL to Cairns on QF702 and returned 2 weeks later on QF703, both flights on B737-800's with the entertainment screens on the seat backs. Qantas gets its fair share of criticism but these two flights were absolutely faultless, leaving on time and arriving a few minutes early. The cabin crews were cheerful and provided good service. Inflight meals and snacks were fine (as good as you can expect in these times of cost pressure) and the entertainment system on these newer planes is as good as any. Compliments to Qantas on the product which should get praise.","Boeing 737 - 800","Couple Leisure","Economy","Melbourne to Cairns","10.0","4.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Angus Travji","Australia","2015-07-03","Flew on a new Qantas 737-800 with a very nice ""retro"" livery. The staff were very helpful, the plane had a very modern interior with LED lights and larger windows. The food was impressive and tasty, the seat wasn't too comfy but it had an excellent inflight entertainment system and a very generous sized tray table. ","Boeing 737-800","Solo Leisure","Economy","MEL to SYD","9.0","3.0","5.0","5.0","5.0","4.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Victor Shannon","Spain","2014-04-21","Flew LGW to BCN on April 20. It was the cheapest on this date and due to it being a low-cost airline I never imagined it was going to be so good. Departure on time really nice crew at Gatwick and onboard. The aircraft was just months old and fitted with the new Sky Interior which does add a sense of spaciousness to the cabin. Only drawback is we had to wait on the plane for 30 minutes upon landing due to a ground crew problem. Will definitely fly again with them.","","","Economy","","10.0","4.0","5.0","0.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Flynn","Ireland","2014-04-15","I flew from London Gatwick airport to Bergen in Norway. The entire experience was a pleasure. The website was easy to use and well planned and set out. Checking in at Gatwick was a case of a bag and drop using new scanning technology. A number of helpful uniformed staff were at hand to help those not used to the technology. I shall add that the boarding process was well managed and some very nice cabin crew assisted an elderly couple and a young dad with a baby. The inflight service was suitable for the flight of 1 hour and 50 minutes. The Captain made regular announcements and was very well spoken and welcoming. Norwegian Airlines is a credit to Norway. I hope to use this airline again in the near future.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Brian Soar","Philippines","2014-09-01","I flew from Manila to Heathrow on a 777 my return was on an old Airbus A340. To say the airbus was substandard would be an understatement in an age of carriers using modern up to date planes this was a great disappointment. London is a prime capital city. To look to increase passengers especially from the west you really have to up your game. There is no personal screen (the replacement was a small iPad to use which meant holding it while viewing it not easy hour after hour on a long haul flight) my fold down table was broken the seat was really uncomfortable the toilets were not kept clean. I have flown China Southern and even this carrier had a better plane. I am not in a position to use business class but still expect a certain amount of service for my ticket money.","","","Economy","","6.0","2.0","3.0","3.0","1.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Remo","Philippines","2014-09-01","MNL-SIN-MNL. Check-in in both airports were fast and efficient. Lounge in MNL is a great improvement from its contemporaries in T1 and T3 in MNL. Seats were standard 20 inch width and 38 inch pitch. Service in the air was great. F/A addressed me by name and were more than happy to provide refills. Flights on time and ahead of schedule. Only complaint would be IFE was a bit limited with few films and TV shows. Overall a great experience with PAL.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Hoang Ha","Belgium","2011-01-29","FRA to MLE via MCT Business class. Lounge in FRA is the lounge of Cathay Pacific not so much to eat. Seats 1-2-1 configuration wonderful flat bed. enough storage space. large screen. huge choice of movies TV Music. Good food but less choice than Etihad. FRA to MCT was a night flight and we received pyjamas crew even offer to prepare bed for you. Lounge in Oman is new and comfortable with lot of choice of food.","","","Business Class","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Whalley","United Kingdom","2011-01-24","LHR to BKK via MCT. Full flat seats excellent as is the cabin ambience. Cabin crew friendly but language skills not as good as Qatar. Food good but food on demand not so good. The lounge at Muscat quiet and relaxed but not such a good selection of food nor such good shower facilities as I had become used to in Doha.","","","Business Class","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Robert Jones","United Kingdom","2011-01-16","A flight by my partially sighted and physically disabled brother from LHR to Bangkok via Muscat. Caught in the snow at Heathrow eventually he was put on a flight on 22nd December to Muscat in Business class. The ground support and handling throughout the journey was good allowing full access to ground facilities. Business class passengers helped with food toilet and access in the cabin. However due to the design of the A330 multimedia and visual signalling within the cabin was not available. The second leg of this flight was economy class. Again the ground handling seemed very good. However the staff seemed very inexperienced in seat selection and he was placed somewhere in the middle of the cabin. This meant that he could not access the toilet on board without the group effort of some 20 passengers to navigate the cabin. He was trapped in the toilet once there as it was not apparent how to unlock the door. The food was wrapped in dark plastic sealed containers which could not be accessed by a partially sighted person resulting some 5 hours plus with no water food disorientated unable to call for help and restricted access for disabled aids despite requests for a suitable seat location 1 week earlier.","","","Economy","","7.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","John Pidoux","United Kingdom","2012-07-19","On checking in at Ercan we found that our reserved seats had been allocated to other passengers. The ground staff then changed their story and told us the seats were only reserved to Istanbul. This was obvious nonsense as we had through tickets to Stansted. I have written twice to Pegasus to demand an explanation and even perhaps a refund of our £34. The first time I received no reply the second time elicited a response that they were dealing with the matter. This was more than 3 weeks ago since when I have heard nothing. They should realise they do not have a monopoly on the Stansted-Ercan route.","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","4.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","R Mitchell","United Kingdom","2012-07-04","Persuaded to travel Pegasus Airlines to Ercan North Cyprus. There was to be a 40 minute stopover at Istanbul which turned out to be 2 1/4 hours. We paid extra for our seats as my wife is disabled and requires an aisle seat and pre-board pre-board apparently means half way through normal boarding! When we eventually got on board we found a Turkish man sitting in my wife's seat and he would not move when my wife said to the flight attendant that he could stay there if he paid her the £30 she had paid for the seat he practically ran to another seat. All the luggage on the plane was offloaded at Istanbul it was then supposedly sorted into two groups one group for those leaving the plane and one for those passengers flying on to Ercan and then the additional luggage of the passengers joining the plane at Istanbul for Ercan. All very well in theory but I am reliably informed that luggage very often goes astray. Coming home was even worse no representative at Ercan 1 1/2 Hours queuing at check in no seats for waiting no disabled assistance. Never again will we fly Pegasus or go through Ercan. Larnaca with a 45 min transfer is for us flying with Atlas Monarch Thomas Cook or any airline other than Pegasus.","","","Economy","","2.0","4.0","3.0","4.0","0.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","C Sutherland","United Kingdom","2012-07-03","Flight from Dalaman to Aberdeen. Check in took over two hours which was ridiculous. One of our travelling party was aged 91 and was left with 10 minutes to get from check in desks to plane as a result. Tried to say we were late checking in despite being in queue as check-in process started. Did however arrange for wheelchair after some confusion to assist. Pilot then made very last minute decision to abort landing at Aberdeen due to poor visibility. Fair enough to protect passengers but why did every other plane land just before and after ours? Landed in Glasgow and left on plane for over an hour with baggage first being removed from plane and then put back on while we were told they were contacting Istanbul for a weather forecast to see if we could fly back to Aberdeen. Woman with young child on plane asked for water for the child and was told they would see what they could do but a cost would be involved.","","","Economy","","1.0","3.0","1.0","3.0","0.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Stebeleski","Uganda","2013-09-17","My first flight with Porter and I was satisfied. My only gripe was the check in agent was rude and made me shuffle 2kg to my hand luggage one of my major annoyances when flying really what was the difference if I am just going to put it in my hand luggage? It gives a negative first impression. Security check very fast lounge in Newark a nice added value perk with free Wifi legroom fine cabin clean attendants were great nice snack with wine in real glass! Landing on time immigration in city airport excellent. Overall the price was cheap and I am happy and would fly again.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","C Horn","United States","2013-09-13","IAD-YTZ-IAD 9/11-12 2013. Why this airline gets the ratings it does is a mystery to me. Completely ordinary aircraft cabins and seats not terribly competitive pricing a thoroughly subpar waiting/services area in its hub airport (I've seen better at US Air and United) and nothing whatsoever to distinguish itself from the crowd in any other respect other than the fact that its staff seems nicer than that of most of its counterpart US airlines. Bottom line - I would neither recommend nor not recommend this airline.","","","Economy","","3.0","3.0","4.0","4.0","0.0","","","3.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Sharon Goldberg","United States","2013-09-13","Attempting to fly out of Newark to Toronto we were told that we were held due to fog at Billy Bishop airport in Toronto. Odd thing was that was exactly what the people at Billy Bishop airport were being told were the ground stop conditions prevailing at Newark. So clearly neither condition was true. Delayed 5.5 hours in the airport with promises that the ground stop could be lifted soon and that we might be able to board shortly. We ultimately did and then spent 3 hours 40 minutes trapped on the plane on the runway. Told that the flight was cancelled. When we finally deplaned we were greeted by a line of approximately 200 passengers who had also had their flights cancelled with all of 2 customer service representatives handling the situation with a public address system that had stopped working relying instead on word of mouth trickling down through the line. There was no effort to either consolidate the lines or open another line to handle the 100+ passengers who had just deplaned leaving it to people in the competing lines to fight it out between themselves. I had to intervene to prevent a screaming match from turning to blows. There were people on my flight who had been trying to get a flight out of Newark via Porter for two solid days and failed. Customer service was AWOL and information not given in a timely manner which would have allowed passengers to reschedule their plans hours earlier. Never again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"precision","/airline-reviews/precision","Precision Air customer review","M Collins","","2008-03-02","Flew with Precision NBO-ZNZ flight was OK. On time which was more than can be said for luggage - 50% of passengers did not get their luggage which was later delivered to your hotel at YOUR expense for a $50 taxi fare. Had to claim money back in Stonetown at the end of my holiday which the staff at Precision Air was very unwilling to do even with all the receipts etc. Beware if flying with this outfit - this problem happens a lot!","","","","","","","","","","","","","0"
"precision","/airline-reviews/precision","Precision Air customer review","Nick Francis","","2007-01-09","Precision is a subsidiary of Kenya Airways and operates flights out of Dar Es Salaam and Nairobi. Recently flew with them (as offered by our travel agent) connecting between Nairobi and Zanzibar. I was pleasantly surprised on both occasions having never heard of them before. Trip out of NBO left bang on time. Invited to identify our bag on the tarmac before boarding (it really is a massive weight off one's mind to see your bag being physically loaded onboard)! The crew while not the most friendly of ladies were nevertheless very efficient. Flew on an ATR-72 which was a little bit noisy and with leg-room at an abolsolute premium I wouldn't want to be stuck onboard for too long! However outbound was mid-morning and we were offered soft drinks and a very generous pack of cashews. The return was early morning so we had a really very passable continental breakfast box (croissant roll honey butter juice) and plenty of tea coffee and soft drinks. We were able to check our luggage right through to Heathrow in Zanzibar which was a real blessing. Do note though that if begining a long-haul journey out of a more rural African airport connecting in Nairobi it's almost ALWAYS necessary to collect a boarding pass at the transit desk at Jomo Kenyatta (NBO). Tip: if flying with Precision try and nab a seat as near to the rear as possible - you'll get off first and beat the masses to the desk! Would definitely travel with Precision again for the excellent time-keeping if for nothing else!","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Angus Travji","Australia","2015-07-01","Flew on the newer Qantas A330 buisness suite and I must say, I am extremely impressed. Seat had a generous sized tray table, lots of inflight entertainment and was really comfortable, didnt have as much legroom as I thought but you could hardly notice it, the takeoff recline was a nice touch, the food was standard and the staff were extremely helpful. Very impressed Qantas, certainly better than the old buisness class.","A330-200","Solo Leisure","Business Class","Perth to Sydney","9.0","5.0","5.0","3.0","5.0","4.0","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Wilson","Australia","2015-07-01","Qantas have 29 rows of seats in economy along with 3 rows of business class onboard their new Boeing 737's. The seats are extremely narrow. Whilst the flight was only 2hr 25min, I was so uncomfortable. Cabin crew were quite surly and unfriendly. I always thought you pay a premium to fly Qantas for the comfort and service, but their new aircraft have the most uncomfortable seats.","Boeing 737-800","Business","Economy","Melbourne to Brisbane","1.0","1.0","1.0","2.0","2.0","1.0","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Greta Garden","Norway","2014-04-13","Flight from BGO to CPH is a very short flight only about 1 hour. Plane was a brand new 737-800 with free wifi. One could buy snacks and drinks which is OK when keeping in mind one paid not too much for the ticked. Cabin crew friendly. Arrived at destination 5 mins before schedule.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Craig Shiel","Australia","2014-04-13","Oslo to JFK on 10th April 2014. After booking tickets on the Dreamliner aircraft which they promote we ended up on an old airbus which was dreadful to say the least. Norwegian held this fact back about the aircraft until the last minute. It was overbooked which caused a huge problem. They tried to offer an inducement of 200 euros which not many people went for. Therefore people we made to take a flight the next day. These people had bags already checked in and these had to be taken off the flight before we took off. This took time and in the process a panel door on the a/c was damaged. Overall it was over 2 hours before we took off. In this time we were sat on the plane without even being offered water. During the flight which was operated by hifly crew who seemed out of their depth. There was an old entertainment system but no headsets. The WI Fi was non existent. Therefore we watched and did nothing for 8 hours. The food which I pre-bought never came and we had no choice of what was eventually given. My seat was broken. In a nutshell don't fly with Norwegian.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Edward Simmons","United Kingdom","2014-08-28","I flew with PAL on a new 777 PR721 Business class the seat was very hard and the food very poor the lounge at LHR Malaysia Airlines was also very poor I have also noted that on my return trip on 21st September 2014 that I will be flying on a 15 year old A340 which I am led to believe is an ex-Iberia plane that PAL have leased. I suppose that when I complain they'll say that the plane was changed for operational reasons. I think that they are going to lose a lot of customers from the UK.","","","Business Class","","3.0","2.0","5.0","1.0","0.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Oscar Medina","Philippines","2014-08-28","PR731 BKK to MNL on Aug 25th. I am a very tall overweight guy. I simply do not fly economy ever. PAL changed the plane to the very cramped A330 with no business class available. Wish they had told me in advance so I could have bought a business ticket with Thai. At the counter they gave me 150 usd credit per ticket which in no way covers the fare difference I had paid. They said even with Premium Economy seats they would give Business service. Not true at all. Seats are a nightmare food was horrible and I got a cranky face when I asked for a drink refill. They can keep their money because I'm not flying PAL again which should be tricky living in Manila but doable.","","","Business Class","","","1.0","2.0","1.0","3.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","D Marsh","United Kingdom","2011-01-02","BKK-MUS-LHR. Excellent on time new A330. Plane half empty had an entire row of 4 seats to myself on 1st leg and 3 seats empty on the 2nd leg. Excellent seat pitch and great IFE. Good menu choices.","","","Economy","","9.0","","","","","","","4.0","1"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","V Schmitz","Spain","2010-12-30","BKK-MCT-FRA. Plane had a broken engine twice. No help from Oman Air staff at all. It was shambolic. The only comment was"" we are waiting for our engineer"". Arrived in FRA 38 hours late with different airline. If I can help it I will never fly Oman Air again.","","","Economy","","","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Glauca Rossi","United Kingdom","2010-12-22","Ruined my holidays the only one of the year. Because of the bad weather and subsequent cancellations instead of putting me on the second available flight (the first would have been for people who had booking prior to mine) they tried to push me on Christmas day flight and give priority to people whose booking was on a date later than mine. As half of my holiday had gone I saw no point and cancelled.","","","Economy","","","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Perkins","United Kingdom","2012-06-12","Fantastic video with kids taking the place of adults running through the normal safety info. Ercan-Stansted flight was on time. Food fine seating fine. Great for a budget airline with friendly staff. Allows 2 bags rather than the usual 1 bag only policy.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","K Barden","United Kingdom","2012-06-10","Difficult to communicate effectively with the booking agent in the UK. However we flew from Sabhia to Dalaman. Everything was incredibly smooth it is a short flight so cost was not an issue onboard. The aircraft was very new the crew were pleasant. We all felt highly impressed from the moment of check-in to disembarking.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","J Moore","United States","2013-09-12","Toronto Island airport to Newark NJ. The flight was delayed for more than an hour but the announcements made were sketchy and no firm answer. Also the restroom was dirty and the lounge was messy and fridges were empty coffee machine (one don't work and the other has no beans and no milk). When someone ask to have it look after the csr at the desk just ignored him. I took Porter because of conveniences but I heard from others that their service level and reliability has been slipping since the early years of the airlines. Now I heard they want to expand it will even make things worse.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Chander Ahluwalia","United States","2013-08-20","Newark to Toronto r/t - Porter Airlines should rename its cabin to Comfort Class as economy does not describe the experience. For a North American carrier to provide a meal for an hour flight is noteworthy but for it to be free is nostalgic. I am a vegetarian and on returning the chicken wrap to the cabin crew they gave me an extra salad and came round with a couple of mini chocolate bars and extra nuts - most thoughtful and then apologized with a smile. On time convenient and Canadian hospitality - plus complimentary access to a lounge with hot/cold beverages delicious short bread cookies and WIFI. Billy Bishop City airport can put you in the heart of Toronto's financial district in under 30 mins from landing. No fuss in terms of gate checking luggage and we felt like the airline and its representatives cared.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jarryd Cahill","Australia","2015-07-01","Check in was smooth with the option of mobile check in available. After recently flying in the newly refurbished 737 fleet I was disappointed to step into a cabin that was outdated by some 10 years. Uncomfortable seats, no personal IFE and in general a cabin that was well due for a makeover. In flight meals were quite good for a one hour flight and an alcoholic beverage and chocolate made a pleasant surprise as well. Arrived early to Sydney and baggage was awaiting pickup. ","Boeing 737-800","Solo Leisure","Economy","Brisbane to Sydney","8.0","2.0","3.0","4.0","2.0","4.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Jaboor","Australia","2015-06-30","QF 703 - return flight from last review (one week later). Typically excellent Qantas product. Aircraft very clean, cabin crew very good at making you feel welcome. Food was terrific (quinois salad that would do a restaurant proud). Individual IFE, with a very good selection of films/TV/documentary/etc.","Boeing 737","FamilyLeisure","Business Class","Cairns to Melbourne","10.0","5.0","5.0","5.0","5.0","5.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Loughane","United Kingdom","2014-04-11","Flew with Norwegian for a week to Gran Canaria and couldn't fault the flight at all. Check-in at Gatwick was very efficient and quick and was impressed with the leg room onboard. All staff were very friendly and helpful especially the cabin crew on DY2431 on Wednesday 9th April. Will definitely fly again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Shant","United States","2014-04-08","LAX-CPH-LAX on a B787-8. Service at check-in was good and fast but service on the aircraft (on both flights) was horrible as they only pay attention to the people who ordered food in advance. Even thought the service was horrible the aircraft was very clean and new and had reduced jetlag because of the air of the aircraft. Even though the snacks were really good the food that you can order in advance (which my partner ordered) was very disgusting affecting the score for food to 3 stars (out of 5). Also the IFE system was really nice since it had a cool 3D map and a lot of fun games. Even though service was horrible the value was great at a price of under $700 making Norwegian a great airline to fly on international flights. I definitely recommend Norwegian to everyone.","","","Economy","","6.0","3.0","2.0","3.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Karami Semira","Canada","2014-08-28","PR 118 August 20 2014 Manila-Vancouver-Toronto. Everything went well until we reached Vancouver airport. The airplane didn't land smoothly we found out later on there was something wrong with the aircraft. We were in our seats just waiting for our flight to Toronto while the pilot announced we were going to have a short delay of 2 hours. They served us a meal. An hour after a meal they announced again that we should leave the airplane with all our hand carry luggage. We were kept in a small part of airport. 5 hour delay by that time. Told the delay would be 7 hours by this time. It was around 7pm. We supposed to be in Toronto by 9.30 pm. We went to the baggage claim and waited an hour for our things. Then they made us line up for food vouchers for almost 2 hours. Given 15$ each. 12.30 we were lined up to check our luggage in again. The line was pretty long and it moved so slowly. We got on the plane at 3 am. We got to Toronto but our luggage was late. We got out of airport at almost 12 noon. More than 13 hour delay.","","","Economy","","2.0","2.0","4.0","1.0","2.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Vir","Australia","2014-08-26","Flew from Denpasar to Manila PR538 31 March and was pleasantly surprised. Staff service was perky crisp and efficient which is not the usual PAL service of ten or even five years ago. The flight was full and since it was a red eye flight I did not have full use of the IFE. Price is affordable and even got my excess baggage charges waived because the handling agent in Ngurah Rai were so slow in checking in passengers that it was almost near boarding time. Above-average if not most improved.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Jones","United Kingdom","2014-08-20","I am a regular business class traveler on the London - Manila sector and was happy that Philippine Airlines introduced a direct flight from London to Manila. Travelled on the London - Manila - London sectors several times from early December 2013 and was generally happy with the 777 comfort. However my recent journey from Manila to London was terrible. Evidently Philippine Airlines started using 15 year old A340 planes on the route in early August that appears to be part of the problem - slower plane takes 1.5 hours longer than the 777 now only 2 hours faster than quality Middle Eastern carriers very poor seats no full pull down separators between adjacent seats no current affairs or news programs on the in-seat media system - understand the programs are only changed every 2 months only 3 small toilets for business class with old scoured and discoloured wash basins. Very basic food compared to alternative carriers. Philippine Airlines are selling upgrades from economy to business at the airport for $500 which is then $500 less than a business ticket purchased online. Advised that only 14 business class seat had been sold but business was full - presumably passengers took the $500 check in upgrade. Philippine Airlines need to decide whether it wants to be a budget or premium player in the airline business. Needless to mention that I will not travel again with Philippine Airlines on the London - Manila route.","","","Business Class","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Alex Faure","France","2010-12-22","Bangkok to Paris had technical problem in Bangkok and maintenance could not fix it and we had to spend a night at Bangkok. From the moment we left the plane to the following morning at the airport Oman Air staff was invisible and we only had information from the Bangkok airport crisis number (witch is very efficient). The following morning Oman Air told us we would take off at 1130am and spend a 23hr transit at Muscat before taking our second plane to France. The technical problem had not been fixed and we had to change for another plane. We arrived Muscat at 630pm instead of 230pm. Baggage didn't follow. As in Bangkok we didn't meet any Oman Air staff in the hotel and had great difficulty to collect information. Our plane to Paris took of on time but we arrived at destination with a 36 hours delay. Due to those awful conditions I think Oman Air's staff was not very helpful. A french speaking mediator in Muscat and a better coordination between the company and hotels where we spent the 2 nights would have been helpful (60 people were concerned).","","","Economy","","1.0","","","","","","","1.0","0"
"oman-air","/airline-reviews/oman-air","Oman Air customer review","Markus Sprengler","Germany","2010-12-22","FRA-MCT-CMB return in Business class. MCT-CMB with B737-800 as departure on a Monday. A330 is used on all other days. Due to this aircraft no sleeper seats - only usual short haul equipment. Apart from this excellent cabin on other flights with A330-300/200. Seat configuration in J class is 1x2x1. Very good service good entertainment available. Problems with food - not enough vegetarian pasta available on CMB-MCT. Cabin crew on leg MCT-FRA was too noisy talking whole night too loud.","","","Business Class","","8.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","C Shawcross","United Kingdom","2012-06-05","Manchester to Dalaman. Waited over an hour to check-in even though 3 desks were open. Everyone who had overweight luggage was given a ticket then wandered around the airport to pay whilst the check-in assistant sat back and waited for them to return instead of dealing with the next customer. We paid for extra legroom and got the front seats. Compared to other airlines this was minimal. We have never sat in smaller width seats. All 3 of us had to raise our glasses together to drink in unison. Extremely uncomfortable for 4 hours! The cabin crew never smiled and were downright surly. The drinks are extortionate. We do not have a good thing to say about Pegasus.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Carolyn Blake","Romania","2012-05-31","Dalaman to Bucharest. I took my flight from Dalaman Turkey to Istanbul. Flight was delayed so long I missed my connecting flight in Istanbul for Romania. It took me 4 hours to find someone at the airport to ""help"" me. She offered to sell me another ticket for a flight 2 days later. I told her it was not my fault I missed my connecting flight to which she said ""You are welcome to go to any other airline."" I ended up having to purchase a very expensive last minute ticket from another airline for 3 times the cost of my entire Pegasus flight. On the flight from Dalaman to Istanbul we were in tiny cramped seats and they only sell food and drinks. Never ever again.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Kilpatrick","Canada","2013-08-19","Flew from Toronto to Sudbury on August 32013. The flight left on time. I found the staff very courteous and helpful. They served a meal and drinks. Everything was very acceptable. I love Porter and would fly again with this airline.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","N Rosen","Canada","2013-07-17","Toronto - Boston return June 28 — July 1 2013. PD 941 — PD 946. A lot of folks are impressed with the time savings of flying an airline from the Island. Here's my experience when arriving from the US. We arrived a half hour late due to weather — not Porter's fault. However Billy Bishop Airport should have been named Mickey Mouse airport. When the plane arrived at the gate people anxiously got up to leave. After a few minutes the plane's door opened and people started getting off. Then those people were sent back into the plane. It turns out that a domestic flight was loading and it's against rules for international arriving passengers and domestic passengers to mingle in the same zone. Why there is only one zone I don't know. People on our plane had to wait until the other plane was loaded. Then at Canadian Customs and Immigration there are two officers for passengers and one other who looks after airline staff first before helping with regular folks. Since another US flight had got in just ahead of us it took about 40 minutes to get through. However I was surprised to see people who had been much closer to the front of the Customs line still on the Island waiting in another line for the ferry to take us back to the mainland. I find that Porter uses its seat sale promotions as a classic bait and switch. I was enticed by the low fares advertised but could not find those fares on any flight that was convenient. In the meantime I'll pay the extra limo fare to go to Pearson and fly Air Canada which everyone loves to hate but which over many decades has proved to be extraordinarily reliable.","","","Economy","","2.0","4.0","2.0","3.0","0.0","","","0.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Jaboor","Australia","2015-06-30","Melbourne to Cairns. Excellent flight. Service impeccable, food very good. Only downside was that the aircraft was older and no individual IFE - drop down screens.","Boeing 737","FamilyLeisure","Business Class","Melbourne to Cairns","8.0","5.0","5.0","4.0","3.0","5.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Dean","Australia","2015-06-29","BNE-SYD checked in to final destination, very friendly customer service. Flight good, seamless transit to international at Sydney bags checked through to Dallas. SYD-DFW allocated requested seats special Handling and customer service arranged this.very helpful. Gluten free meals and snacks given as requested. Cabin crew worked professionally, plenty of water available. Cleared customs Dallas before continuing on codeshare American Airlines to Philadelphia - flight was good, drink served but have to purchase meal or snacks.","Airbus 380","Couple Leisure","Economy","Brisbane to Philidelphia via DFW","8.0","4.0","5.0","5.0","4.0","5.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Elad Elraj Rep","Norway","2014-04-06","Bangkok - Oslo 1 Apr 2014 old Airbus no entertainment bad service crew did not speak English. Had to wait for 4-5 hours with no AC and no water. Worst flight experience ever! Over 40 hours waiting!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Angela Taylor","United Kingdom","2014-04-02","Gatwick to Lanzarote 21st march and returned 28th March flight number DY2438 and DY2439. Fantastic flight recently with Norwegian. On time no hassle arrived at destination early great staff brilliant airline! I'm never travelling with anyone else again!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Monjer Floje","United Kingdom","2014-08-20","PR721 LHR-MNL 9 June 2014. Flight was on time and we arrived in Manila ahead of schedule. Return from Manila to London was on time as well. Great food service etc. I was very satisfied.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","P Saowarat","Thailand","2014-08-20","June 14 2014 flight 731. Everything was fine on the plane except there was no proper inflight entertainment. Only a few TV screens in the middle row of the plane (I was expecting PAL to be better than AA). Anyway the food was horrible and was very bland. The seat was okay. MNL airport was ugly.","","","Economy","","4.0","3.0","3.0","1.0","1.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Emma Soriano","","2014-08-15","I flew from SFO-MNL-SFO only because of the direct flight schedule. I've flown most of the airlines in the Star Alliance Sky Team and OneWorld and it is with extreme disappointment to say that PAL does not come close to the level of any of the airlines in these groups. PAL fare is significantly higher being on schedule is an issue (I can't believe that the one time I had to fly PAL both inbound and outbound flights were delayed! On the inbound flight the pilot says after passengers are boarded ""we have a mechanical failure your safety is our concern so we will be delayed on take off for at least an hour"". The flight attendants have an attitude - they see you struggling with your luggage and stare at you. I asked an FA for water she looked annoyed that I asked her for something and to top it off she never came back with the water. They must be cutting back on food (considering how much more expensive they are compared to other airlines) - by the middle row there were no choices left - you just have to take what they give you!","","","Economy","","1.0","2.0","1.0","1.0","0.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Michael Curran","United Kingdom","2012-05-28","Stansted to Ercan via Izmir. Check-in was smooth and swift the plane was on time and was spotless. The legroom is a bit cramped but not the worst we have been on. The food and drink onboard were no dearer than a UK based budget airline all in all a very positive experience.","","","Economy","","8.0","3.0","3.0","3.0","2.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Peter Gardner","United Kingdom","2012-04-12","We flew via Istanbul to North Cyprus on 24 March 2012 returning a week later. The aircraft on both legs of the journey were immaculate seating was good and the service professional and efficient. I will be travelling with this airline again.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","P Moulinos","Canada","2013-07-01","I recently flew from Montreal to Halifax. Nice cabin interior with leather seats and pleasant service. Will fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Jeff Korda","Canada","2013-06-05","Two hours before my flight was to leave Chicago I checked with Porter and was pleased to see everything was ""on time"". Upon arriving I was told that their Service Provider was down and the flight would be delayed a half hour to an hour. 3 hours later we boarded. As a result I arrived late and missed an important event. Porter did apologize and further claimed it was not their fault. As if that is supposed to erase the draining experience of sitting in an airport terminal for 3 hours longer than necessary. I don't know about you but if Porter really wants to instil customer confidence and loyalty they've got to do better than a superficial sounding apology.","","","Economy","","2.0","4.0","4.0","3.0","2.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Robert Hedley","Canada","2013-05-29","Newark to Toronto last week (PD132 on 23 May 2013). Boarded on time and let us sit on the plane for 3 hours knowing full well the plane could not take off due to weather. Then as per FAA regulations they de-boarded us and made us sit in the refrigerator they call Newark Airport for another 8 hours. Given 3 choices: 1. Cancel your reservation and forfeit any refund you may get. The money would be given as a ""credit"" to use on another Porter flight. 2. Take your luggage and leave. You could then call Porter and see if the flight was rescheduled. Of course if you miss the flight you don't get a refund or credit. 3. Wait for endless hours and hope the flight takes off at some point. Of course if the flight is cancelled you would likely be stuck in Jersey for a couple days until it could be rescheduled (due to Memorial Day). Continually lied to by Porter CSRs and were only told the truth by the flight crew. No more slots to fit the flight in until Saturday and they hoped to fly it out after the airport officially closed and land at Pearson instead of Billy Bishop. This is ultimately what happened. Of course it was almost 1 am when we cleared customs. I can understand that the weather was not their fault but that does not excuse the lack of information being given to passengers.","","","Economy","","","4.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Denise Stephens","New Zealand","2015-06-28","WLG-SYD went smoothly enough. Boarding in Sydney was shambolic. Staff announced that boarding would be by row number but didn’t enforce that, so people mucking around with luggage in the forward rows really held up boarding. Departure was somewhat delayed as a result. They also didn’t have arrival cards for Japan available during the flight but handed them to us as we disembarked at Narita, which wasn’t particularly helpful. When I went to online check-in, it offered the option to pre-order the meal for the SYD-NRT leg, so I opted for the No meal – I don’t want to be disturbed option, as this was an overnight flight leaving at 21.30. A flight attendant duly came up to me to ask me what my “special meal request” was. Something is not working with the pre-order option, as I had a similar thing happen on the return journey. As I got a really good promotional fare, the inconveniences outlined above were bearable, but they're not what I expect of a full-service airline.","","Solo Leisure","Economy","Wellington to Tokyo via SYD","7.0","4.0","3.0","4.0","","2.0","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Denise Stephens","New Zealand","2015-06-28","On boarding the plane at Tokyo, it was stiflingly hot. I was towards the back in row 60 something and tried adjusting the air conditioning but it was already on full blast. After take-off when the flight attendant came around with water, I asked if there was a problem with the air-conditioning and was told that it was due to the plane sitting on the ground all day in the sun. The flight attendant moved me to a seat further forward which was cooler. On SYD-WLG leg, I’d pre-ordered my meal, as the option was offered when I went to online check-in. As on the outward journey, this option didn’t seem to get the message to the cabin crew. I’m not sure why Qantas offers this option when they don’t actually action it.","","Solo Leisure","Economy","Tokyo to Wellington via SYD","7.0","3.0","4.0","4.0","","4.0","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Waters","Norway","2014-03-29","Oslo-Stavanger DY534/536 24 Jan 2014. Excellent low cost carrier reliable great staff aircraft and systems inland good on most outland routes. I would say they are ""Premium"" Budget and cant really be lumped in with the hideous mega budget lines like Ryanair and Easyjet.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","B Lougheed","Sweden","2014-03-26","Have flown with Norwergian regularly for 5 years. Cabin is good and clean. Free WiFi. On time. Good prices. Ground crew contractors used outside of Norwegian bases Scandinavia generally lets the whole experience down. Due to traffic I arrived at Amsterdam Schiphol airport check-in desk 35 minutes before departure with only carry-on luggage. The flight had not started boarding yet the line at security (which was adjacent to and could be seen from the check-in desk) only had two people in it. The gate was immediately after security i.e. not a long walk. Despite all this the representative at the check-in desk (from Menzies aviation) refused to print me a boarding pass bluntly stating that I should have been at the check-in desk 45 minutes before departure time. I wasn't even given the chance to catch the flight which I had paid for. Very poor customer service. So had to fork out 150 euros for a last-minute train ticket and spend the night on a train travelling across Europe. Won't be flying Norwegian again until they use better ground staff at airports outside of Scandinavia.","","","Economy","","4.0","4.0","1.0","3.0","4.0","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Clemente","United States","2014-08-14","Flew from MNL-MPH-MNL-TUG. Uneventful flights except for a 90 minute delay on NAIA (very congested airport and needs to be shut down). What made a difference is how the airline immediately accepted my sister's medical equipment even though it is a bit overweight. This was unlike Emirates (IAD-DXB) where they made us wait until the flight was about to board when they finally accept her medical machine/supplies. And yes I do agree that PAL has good landings.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Jeff","Singapore","2014-08-08","Travelled SIN-MNL-SIN. Flight to MNL was rescheduled twice. PR's A321 has not IFE which is quite disappointing. Then I asked the crew for a blanket and said there are no more blankets. Food was ok. Then MNL-SIN is on time. Only complain is that they ran out of wine. But PR's landing are the best. Very smooth.","","","Economy","","9.0","5.0","4.0","5.0","2.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Chantal Di Donato","United Kingdom","2012-03-21","We flew to Istanbul. Online check-in and boarding smooth. The flight however was terrible. On most night flights they serve drinks and food and dim the lights so passengers can rest. Not on Pegasus! They kept the lights on the whole flight and the crew kept going up and down the aisle selling products! The return was the same story!","","","Economy","","1.0","2.0","1.0","0.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","S van Wijk","Netherlands","2012-03-21","Düsseldorf-Istanbul Sabiha Gokcen return on Boeing 737-800. New clean planes on-time departures and arrivals friendly staff. Very cramped seating arrangements. Food and drinks overpriced. No inflight entertainment only flight status information. All in all good value for money if you don't mind being folded up for 3 hours.","","","Economy","","6.0","2.0","4.0","2.0","1.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Gaida Rinmanis","Canada","2013-05-29","First time flying Porter Airlines. Check-in and boarding went smoothly and on time. On our return our flight was delayed 3.5 hours. Nothing was mentioned about a delay while checking in. About 10 minutes before boarding a Porter representative arrived to explain that the plane leaving Toronto experienced mechanical problems and returned back. The next flight after ours apparently was cancelled as a result. Reading the reviews it is clear that Porter Airlines is not very reliable. Hopefully it improves before it thinks seriously about expanding. Not convinced at this time I will use this airline again.","","","Economy","","5.0","4.0","4.0","4.0","0.0","","","4.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Emma Hayes","Canada","2013-05-16","Haven't even boarded the flight yet and not looking forward to it. Husband and I booked this flight for May long weekend last November. One ticket confirmation - two people with same last name. Guess what? We want to sit together - what a concept. Go online 2 minutes after the 24 hour advance online check-in option opens. Only one seat indicated to be available. Call customer service. Initially they have us sitting several rows apart but finally get 2 aisle seats same row. Refuse to allow us window and aisle seat same row without payment for seat selection. We never pay for seat selection on any airline - and we fly worldwide - not starting now. Told the flight is full. Go online and pretend to book five tickets same flight pay for seat selection - get desired seating. Do this while on phone with customer service and they still refuse to change our seats. This is a simple request and a common one. Accommodate your customers. Better yet make your online ticketing and check in system work so it recognizes that people who book together should be seated together. This is not rocket science. If they can't get this basic concept they don't get the airline biz. Never flying Porter again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Daniela Chierego","Australia","2015-06-25","Retun flight QF28 on 10/6/15 from SCL to Melbourne. I occupied an extra charged emergency exit window seat. Contrary to previous flight (SYD-SCL) in Premium Economy, the cabin crew (CC) offered no help to store hand luggage in overhead locker despite seeing my difficulty in doing so. Despite ample space in front of my seat to move around, staff disturbed passengers next to me by passing and collecting from them my food trays, until I politely asked them to step around to my seat to do so - which they did but offering no apology for their carelessness. Food was the worst consisting of fish or meat, a hard bun and a dry dessert - no salad, butter or cheese. Snack was an ice cream almost thrown at you whether you liked it or not in the middle of sleeping time. Drinks however were readily available. Very cheap and poor entertainment and poor quality headphones.","Boeing 747-400","Solo Leisure","Economy","SCL to Melbourne via SYD","3.0","3.0","2.0","2.0","2.0","4.0","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Storey","United States","2015-06-25","Great flight. Midnight departure caters for people like me wanting to go to sleep ASAP after takeoff. Seat liner on the seat while I changed. Slept for 7 hours. Entertainment system and food were excellent. The crew were the ones who made the flight so good.","Boeing 747","Business","Business Class","Los Angeles to Brisbane","10.0","4.0","5.0","4.0","5.0","4.0","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Rosemary Latter","United Kingdom","2014-03-22","My husband myself and 2 friends have just returned from a trip to Tenerife flying with Norwegian air we travel often and we were so impressed with the service and efficiency of the Airline the staff being so helpful and friendly we will recommend them to all our family and friends.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Pedersen","Norway","2014-03-17","Flew with British Airways to LA from Oslo via London and Norwegian Air from La to Oslo via Stockholm. Norwegian has brand new airplanes i.e. the Dreamliner with more comfortable seats than British Airways. The Dreamliner is faster than older type airplanes (approx. half an hour saved) from LA to Europe and the prices offered by Norwegian are much better than those of their competitors. It should thus be a no-brainer to choose Norwegian Air the next time.","","","Economy","","9.0","5.0","4.0","3.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Bradley","Australia","2014-08-08","MNL-SYD. This was a horrendous flight! The plane was older and rattly. Luckily it was a night time flight and most was spent asleep. If this was my first time on Philippine Airlines I would never travel with them again! But luckily this is the first time I've had a bad thing to say about them.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Bradley","Australia","2014-08-08","SYD-MNL - This flight was wonderful it was very comfortable the staff were very courteous and helpful. The plane was a newer one and had all the comforts.","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Brown-Bouvier","United States","2014-08-08","I booked business class SFO-MNL-BKK only to have them ""downgrading"" my seat without notifying me. I booked business class and PAL flies me coach and hopes I won't figure it out. I called and they offered very little in the way explanation other options or compensation. They don't seem to have any concept of customer service. When I asked to speak to a reservation supervisor I was told they don't have one tonight. They simply don't care if they fail.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Dogan","United States","2012-02-04","Ankara-Izmir. Flights were cheap overall the service was excellent for a low cost carrier. Plane took off and landed on time. Clean planes and for once a happy flight-crew.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","D Heaney","United Kingdom","2011-12-09","London Stansted-Istanbul S Gokcen Istanbul S Gokcen-Tbilisi return. No complaints at all in fact three of the four flights left on time and arrived on time - the fourth was delayed because of heavy and sudden overnight snow at Tbilisi airport. The rows of seating a little more cramped than I am used to but not intolerably so. The food (paid for - and bookable in advance via their website at a discount) was surprisingly high quality. Really rather good in all.","","","Economy","","9.0","3.0","4.0","5.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","T Belbin","Canada","2013-05-08","I haven't flown yet on Porter but their booking and scheduling deserves a negative review. I booked in January for a trip in May and they cancelled a flight rebooked me for 2 hours later and now today I check my booking (no email was sent to me) and they have cancelled my flight again and have me travelling a full 5.5 hours earlier than I booked! I am a very frequent traveller and thought that over the years I have encountered every type of delay and issue but this one just floors me. We are travelling for a sporting event that Porter has associated with and offered a promo code and now they have us leaving before the event is even over! I am nervous now that my flight won't even be scheduled correctly for the departure. I can understand weather mechanical delays etc but scheduling this wacky is poor customer service. I am now faced with an extra night in a hotel and a complete upset in my schedule. When I speak to the customer service they are not apologetic. I can't see flying with Porter in the future due to lack of reliability in scheduling. They just lost a customer before I stepped onto the plane.","","","Economy","","","0.0","2.0","0.0","0.0","","","0.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Holly Kramer","Canada","2013-02-20","Porter cancelled my 50 minute flight from Windsor to Toronto on 10 minutes notice and left me languishing in an airport that does not even have a restaurant with nothing to do for over 6 hours. Even when we finally did board all we were offered to eat were chips and cookies. Refunds were not an option. Porter treats loyal customers with disrespect although I've flown Porter many times in the past I will never fly them again.","","","Economy","","","3.0","3.0","3.0","0.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","C J Howard","Canada","2013-02-07","Flight to / from YQB winterfest. Right from the drop off at the terminal to my return to the very same spot I have to say the Porter experience was flawless. Yes a bit of a delay due to weather that can be expected. Great lounge in Toronto with drinks and snacks. Great flight will try and use Porter again.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Clarke","Australia","2015-06-20","The outbound flight to Bangkok was fitted with the new entertainment system and seats. A wide range of fairly recent movies to chose from. The seats were comfortable and had a lot of legroom. The food was a bit of a dissapointment. The chicken salad I chose was bland. The return flight was for some reason on one of the older A330s and did not have the new entertainment system. However it was a night time flight and I slept most of the time so it did not make much of a difference. ","A330-300","FamilyLeisure","Economy","Sydney to Bangkok","9.0","4.0","2.0","2.0","4.0","3.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Colleen Canning","Australia","2015-06-17","Quite disappointed with the food on the flight from SYD-BKK - definitely a lot less than any previous long haul I've been on for the length of flight. One main meal with not the usual extras that most airlines offer. Instead food spaced out with small apple and icecream on offer later on. Ater several hours were given 2 bite size beef sliders and drink as a snack meal. Water and juices bought around once early on during the flight. Seats were ok and cabin crew ok. Just food and beverage service inadequate for 10 hour flight. Very disappointed as I wanted to see what they were like long haul as am flying to Europe next year but it won't be with Qantas as it's the first time I've ever been hungry on a long haul flight.","A330","Couple Leisure","Economy","Brisbane to Bangkok via Sydney","6.0","3.0","3.0","2.0","4.0","4.0","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Arda Isildar","Netherlands","2014-03-11","I booked a couple of flights from Amsterdam to Oslo and Oslo to Tromso and return to Amsterdam from Tromso (via Oslo). The flight was delayed 1 hour 35 minutes and I missed our connecting flight to Amsterdam thus had to take the flight the next day. Upon the notification of a delay (initially for an hour which ended up being 1 hour and 30 minutes) on the display screen in Tromso airport I had no choice but despair. Unfortunately all the effort to change the flight and book an earlier flight was turned down. It was very disappointing to hear that the situation was helpless and there is nothing that Norwegian could do. Last but not the least the lack enthusiasm from staff to help me solve the problem was particularly frustrating.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","I Surrey","United Kingdom","2014-03-07","LGW-BCN 25 Feb 2014 and return 27th. As per some of the reviews on here they seem to employ camp guards at LGW viz customer service staff on the LGW desks. Saw people subjected to repacking and forced checking of bags that were easily well in limits ""just because I say so"". Terrible attitude at the desk the worst I've come across by ground staff at any airport. Had my passport flung back at me literally. The flight staff are great. Aircraft seats and wifi free all good. Arrived early both ways. BCN check in staff fine. LGW staff give a poor impression of the whole operation. That said I have just had 5 of seven flights with them retimed in the last 24 hours ex LGW.","","","Economy","","","5.0","5.0","3.0","4.0","","","5.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C van der Hor","Philippines","2014-08-08","We decided to fork out the money for business class because one of us has a medical problem so needs leg room. What a waste of money. The seats were angled downwards so you are continuously sliding down your seat. Very uncomfortable to sleep. Seats are very close together (old airplane) so if you are seated next to a stranger be prepared to climb over someone or have them climb over you. Food options ran out (and we were seated in the front section) so we could not get the food we wanted. The inflight entertainment was outdated no new movies! Also one of our screens (we were a family of 4 traveling) was not working. 3 out of our 4 reading lights were not working. The business class lounge of Philippine Airlines is a joke. Not a lot of food options and insufficient quantities. The lounge in San Francisco looks worse than an outdated dentist office and the hot food was placed out on the counter (no cover at all). Of course it was cold within minutes. Anything that ran out was just that: finished. Nothing was replenished. So once people got that the food ran out even faster. Same for the few cans of juice in the fridge. But the worst part really was the business class cabin. It is like going back in time 20 years. The arm rest of my seat was completely ripped. On the way from Manila to SFO they did not have the business class packs (with the socks etc) so we received the economy class bags. Not a good look at all! On both trips the food ran out according to the staff they simply do not get enough to stock their kitchens with. For breakfast it was oriental fare only - no Western choices at all. The staff are continuously apologizing and they seem genuinely uncomfortable. The reading lights for instance were reported by them countless times. And then nothing happens. If I compare this with other airlines Philippine Airlines gets a zero out of 10!","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mon Dy","Singapore","2014-08-03","Flew SIN-MNL-SIN. SIN-MNL was good. The FAs are really nice. Food is superb. MNL-SIN is okay. FAs for the return flight are not as pleasant as the SIN-MNL leg. Food is still superb. Both sectors used new A320 planes which don't have personal screens. There's an overhead screen though. The seats are a bit cramped. I feel like I'm flying on an LCC.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","C Newton","United Kingdom","2011-12-02","There are always snags but as a first time traveller with Pegasus it was extremely good vale for the money. Booking efficient. Aircraft new clean. Flight times spot on. Food a little costly but good. Check-in efficient and cabin staff friendly. Flight time from Stansted to Arcan Cyprus is only 5 hrs including a 50 min stop at Istanbul. Hold luggage limit 20k. Pegasus should impose a restriction on cabin luggage the huge amounts of 'hand' baggage taken by some was absolutely ridiculous.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","H McIntosh","United Kingdom","2011-10-31","Clean aircraft friendly staff flight was on time. However the food was well overpriced (£4 for a chocolate bar) and seating arrangements were cramped leaving you feeling like you are sitting on the person in front of you - how they expected us to fit down onto a brace position in a emergency I do not know. All in all I would say you pay for what you get.","","","Economy","","6.0","1.0","3.0","2.0","1.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","J Timmons","Canada","2013-01-31","My husband's flight was cancelled tonight because of bad weather as well as the other remaining flight this evening. Porter did not offer him any compensation for a hotel room or meals because the agent said it was an act of God. So he is given $0 and told they cannot rebook on a flight back to MTL before 4pm. We wouldn't fly them again you get what you pay for.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Judy Lee","Canada","2013-01-25","My colleague and I booked our seats separately and asked if we could sit together (PD421 - Toronto to Montreal Jan 23). The young lady behind the counter in the lounge said the flight was full and we would have to ask customers on the plane ourselves. We asked twice and got the same answer. When we got on the plane it was half empty. Needless to say we sat together but were both surprised since Porter is known for their extra mile service. Sloppy was among our comments. Rethinking Air Canada if Porter gives the same attitude.","","","Economy","","5.0","4.0","2.0","3.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Susan King","Canada","2013-01-25","I have found that the airline has drastically gone downhill. Customer service used to be friendly and helpful and it is now surly and impatient. The flights I take on a frequent basis are very often cancelled or moved with no notice yet if you ask for any assistance there is absolutely no attempt to be helpful. All in all an airline that used to be good and has lost a business flying customer.","","","Economy","","","1.0","1.0","2.0","2.0","","","0.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Curtain","Australia","2015-06-17","Another very pleasant Qantas flight. The meal was small but quite OK for a 2 hour flight. I also appreciated the free drinks. The service was professional and friendly .","B737","Solo Leisure","Economy","Brisbane to Melbourne","8.0","3.0","5.0","4.0","3.0","3.0","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Komala Maniam","Singapore","2015-06-17","It was our first time travelling from Singapore to Sydney on 10th June 2015 and return on 16th June 2015. It was not a very good experience. I will not travel with Qantas if I have a choice. The problem lies in the cabin crew. They were not warm and hospitable. Not even a tight lipped smile. One attendant even knocked on the lavatory door and asked me to replace a toilet roll. Almost all attendants on both flights were not friendly, had sour faces and very straight to the point. They did not address anyone with Sir or Madam but just asked coffee, tea or hot chocolate? The inflight entertainment was quite boring and showed outdated movies. On our return flight, there was plenty of food served. Main dinner, beverages, ice cream, chocolate and hot dog on our 7hr journey. We were very well fed! I hope the cabin crew could be well trained on proper customer service as a smile would really make a difference! ","","FamilyLeisure","Economy","Sydney to Singapore ","5.0","4.0","1.0","5.0","3.0","3.0","3.0","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Colin Pay","United Kingdom","2014-03-03","LGW-TFS return on a B737-800. Left LGW about 20 minutes late due to the removal of a problem female passenger and baggage at 6.30 in the morning. Crew good both ways. Had seats in row 1 so plenty of leg room seats are quite hard. Return flight on time.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Wilson","Norway","2014-02-26","BKK-OSL-BKK DY7201 19 Oct. DY7202 3 Nov. Never again. The ""premium cabin"" had 5 seats sold in it the day before. Come boarding time they had filled the cabin by upgrading economy passengers. I don't have a big problem with this but come the meal service time the FAs made it easy on themselves by just handing out economy meals to everyone. The breakfast was an alleged premium product but was unfortunately the worst airline food stale does not begin to describe the pain au chocolat. Not at all impressed with the fancy windows that don't black out properly on the Dreamliner. For the same price as premium economy with Norwegian I've since flown Emirates and Qatar business out and economy back and find that to be much better value.","","","Premium Economy","","1.0","3.0","1.0","1.0","2.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Chris Newman","United Kingdom","2014-07-31","Great service non stop LHR to Manila and back. Flights on time staff pleasant and efficient. Will only use this airline for future trips to Philippines!","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Tirol Leahy Sebastian","Singapore","2014-07-29","I was going to Boracay in April and came back to Hong Kong with 1 stop over at Manila. We flew a 747-400 jumbo jet for an old plane the cabin looked clean and new. There was AVOD/IFE capability personal TV screens it worked well and cabin staff were warm and friendly and the food was good. There was one slight problem though it was delayed for about 30 minutes to 1 hour. I would definitely fly them again the flight was quite full. The 747 is absolutely the queen of the skies.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Sami Mikati","Switzerland","2011-04-25","ZRH-BEY via SAW return. ZRH-SAW delayed 1 hour due to late arrival of incoming flight. B737-800 clean and boarding efficient on all sectors. Very good value for money 3 out of 4 sectors on time. SAW airport new and comfortable for 2 hour transit.","","","Economy","","8.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Ewan McKendrick","United Kingdom","2011-01-05","London to Tbilisi to Zurich. Cheap fare is the only reason you would choose to fly with Pegasus but if Tbilisi or Beirut is your final destination I would choose similarly priced Air Baltic via Riga any day. Avoid at all costs a long layover at SAW as mentioned in earlier review! I've vowed never to fly Pegasus again and even found myself claiming Ryanair is better. I always sit on the back row - on 2 sectors TBS-SAW and SAW-ZRH someone was smoking onboard and crew didn't bother - both times turned a blind eye? Passengers up and about while the plane was still on the runway in Tbilisi and again in Istanbul on return - again crew didn't bother. All in all pretty chaotic. What they do seem to get right is the friendliness of the cabin crew - chatty and generally helpful. Onboard food ok (avoid hot breakfast) and by booking them ahead you get served first and it works out much cheaper. On all 4 sectors there was a problem with paying for my drinks with a credit card but eventually they somehow managed it - otherwise my flight on Christmas Day would be pretty gloomy. Great onboard tv's with aircraft location which you don't usually get on a budget airline. Safety demo featuring children whilst fun means that no one bothers watching it after first 30 seconds (probably doesn't help no crew are present in the aisle either when it's running). Last sector SAW to ZRH was operated by Tailwind Airlines in old 737-400.","","","Economy","","1.0","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Green","Canada","2013-01-10","Outrageous baggage fee policy. Paid $90 for an extra piece total weight only 80 lbs too bags and to know the bag I paid $90 did not even get placed on the plane and had to go back to airport the following day to retrieve the bag. Definitely not premium service for premium charges. Be cautious of lower fares because you may get charged others ways. Totally unreasonable baggage fees.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","J Mosca","Canada","2012-11-22","Flew YHZ-YTZ one-way with a brief stop in YUL. Despite leaving 30 minutes late due to mechanical problems earlier in the day we arrived almost on time. Cabins were modern and comfortable and the provided beverages/snacks were quite nice - the free wine was a nice touch too. Ground staff in-flight attendants and pilots all seemed to share a camaraderie I haven't seen too often when flying. And very reasonable prices too. YTZ is a great airport as well - real easy to get out of.","","","Economy","","9.0","5.0","4.0","5.0","0.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Maulik Thakkar","Canada","2012-11-21","YTZ-EWR return. On outbound leg flight was slightly delayed but arrived on time in EWR. Lounge at YTZ brilliant with convenient WiFi access. Boarding smooth and without delays GatePorter service is fantastic for carry-on items too big for the passenger cabin. Flight not entirely full and fantastic food and beverage choices surprisingly served in glass instead of plastic. On return pleasant surprise at EWR lounge which is always kept replenished with many choices for food and drink. No inflight entertainment but this is not missed on flights underneath 2 hours. Staff service mediocre and leaves much to be desired on both legs - no smiles and stiff service though helpful upon request. Plane small but seats comfortable. Overall a fabulous experience lying with Porter that could be slightly improved with more warm staff service - would love to fly them again.","","","Economy","","9.0","4.0","3.0","5.0","0.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Starr","Australia","2015-06-17","We were on the Upper Deck in Seats 27A/27B. This is the first time we have flown Premium Economy with Qantas and found the service to be very good. The meals were excellent and was a bonus to pre-order meals prior to departure. The entertainment system had a good range of films and music. The seats are comfortable with good leg room, however on a long haul flight it is difficult to be really comfortable unless in Business Class. The return flight was also the same service etc. Happy to fly Qantas to the UK again. International Qantas Club in Melbourne needs to be renovated - Sydney, Brisbane, Heathrow and Christchurch are far better.","A380","Couple Leisure","Premium Economy","SYD to LHR via Dubai","9.0","4.0","4.0","5.0","5.0","4.0","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Curtain","Australia","2015-06-17","I was very impressed by the flight. The departure was a delaye , but otherwise I was very impressed by the friendly service, IFE, and food and drinks. My only slight complaint is that the AVOD was a bit slow .","737","Solo Leisure","Economy","Melbourne to Brisbane","8.0","3.0","5.0","4.0","4.0","4.0","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Nath Ayushman","United Kingdom","2014-02-24","LGW to ARN. The flight was brilliant compared to the likes of easy jet and Ryanair with very nice recaro leather seats on a 737-800 and everything was very smooth. The free wifi included a flight tracker so you could see where your pointing speed and onwards. Overall it was a very nice flight and I highly recommend flying Norwegian airlines.","","","Economy","","8.0","5.0","4.0","0.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Neil McCubbin","Canada","2014-02-18","Flight JFK to Tromso. Left about 6 hours late due to snowstorm. All short haul and about 60% of Transatlantic cancelled that day so I reckon Norwegian did well. Rebooked me on later flight to Tromso. I paid the $75 extra for a free bag (value about $50) a seat reservation and a meal. Not bad value although food was mediocre. Seat not as comfortable as I had hoped but price was well below half any competitive airline and 35% of the best Expedia could offer. Very much a discount airline but great value for money and much more pleasant than Ryanair.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","T Luther","Canada","2014-07-27","Very good experience over all. Being married to a Filipino we find travel by PAL the most convenient. On trips from Toronto to Manila and back there is a short stop in Vancouver and back on the same plane. Flight attendants stewardesses and all others were friendly and helpful. On arrival to Vancouver my wife and I were moved to business class for the remainder of the trip to Manila free of charge. All in all a really good travel experience. My one complaint if I could think of any would be the food although that would be very nit picking of me. I'm not a big fan of Filipino foods though the ones they served I'm sure were prepared well. My wife enjoyed what they served as well as I'm sure 99% of the other people on board. My opinion on food should not be important here perhaps because most who fly this airline will love the food. We will continue to fly PAL when ever possible and build up our air miles. So far it has been a really good experience for us and everything has been as advertised or better.","","","Economy","","10.0","3.0","5.0","3.0","3.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","L Bart","Australia","2014-07-27","In April this year by boyfriend and I flew Philippine Airlines and without a doubt the worst most disorganised airline I've ever traveled with. First the flights were rescheduled to nearly 4 hours earlier than originally planned and we were not notified no email no call nothing. I only found out because I checked the airport flight times to see what gate we would have to board from. My boyfriend and I were both travelling on connecting flights which meant we would not make our new flight times. We had to rearrange our connecting flights and fork out a lot of money to change these. Secondly online states that everyone will have ipads to watch TV/movies on. No this was not the case either. There were 3 TV's in our section of they plane and I'm not talking out 3 TV's per row I'm talking about 3 TV's for the entire section. Also these TV's were not made in the 2000's they were at least 20+ years old. I felt like I was watching a video rather than a DVD or anything of quality. All in all worst experience I've had with an airline.","","","Economy","","","4.0","3.0","3.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","B Hare","Hong Kong","2014-07-27","Return trip (4 sectors) with transit in Manila experienced delays of between 15 minutes to 2 hours. When final connection could not be made staff rebooked the next delay resulting in 11 hour overnight transit in Manila. When I requested where I would be accommodated they advised I would have to wait in terminal! After an hour of arguing and being told that no managers are available they acknowledged they would accommodate me in Manila overnight with transport and meals. Accommodation was appalling. I am sorry PAL passengers are customers maybe you could notify your staff about this.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","3.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Berry","United States","2010-11-27","Kayseri - Istanbul SAW. Kayseri check-in was a nightmare compared to outbound THY flight. There will be Turkish families arguing with agents over the weight of baggage! I had paid a nominal 8TL to reserve front aisle and middle seat on web site but were offered exit rows at check in. I had also purchased additional baggage kgs from the web site knowing 20k wouldn't be enough and was still over. Agent spoke good English and was very friendly despite the chaos around her and let my baggage and my companion's overweight baggage go on without additional charge. My two carry ons were not an issue despite policy. Kayseri airport is bleak and has only one restaurant with very limited selection. Grab a doner in town before you head out. Boarding was chaotic for this full flight but flight departed on time. FAs where professional and went through the entire safety in both Turkish and English. Drinks were offered and food for purchase. Plane was new and clean with nice in-flight magazine. Exit row space was no bigger than regular rows. Should have kept my seats up front. Flight is quick and Istanbul SAW new and modern. Baggage wait was not bad. Bus service to Taksim Sq. (45 min) is easy departing every 1/2 hour for only 12 TL. Price for Pegasus flight was only $45 US a great deal vs. THY's $70. However for only $25 more check-in with THY would have been a breeze (as I gazed over at the agents just waiting for a passenger) the plane would have been empty and I would have had a hot meal for free 23k baggage allowance plus Star Alliance miles. You decide when flying domestic Turkey. Overall I would fly Pegasus again.","","","Economy","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","John Henshall","United Kingdom","2010-11-18","London Stansted to Tbilisi Georgia via Istanbul return. I was relieved to find a normal airport check-in with allocated seats and 20kg checked baggage allowance at no extra cost and 8kg hand baggage. London to Istanbul was slightly late but no problem as I was using the Servisair lounge adjacent to the gate. All other flights on time. The long layover each way at Istanbul's modern Sabiha Gökçen (SAW) airport was the worst part especially as neither of the lounges accepted Priority Pass but helpful staff at Gloria Jean's Coffees allowed me to plug my laptop into their power and there was wireless available. Hilarious safety video featuring children – a great idea because you just have to watch it. Planes modern and clean. I learned here that on-board prices are high so I ate and drank before the flights. Unlike others I had no problems with cancellations. So far as I am concerned this is a budget airline which is much better than that very arrogant one which I could Harp on about.","","","Economy","","10.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Andrew Coogans","United Kingdom","2010-11-06","Stansted - Istanbul Return. Very short check in at STN - agent seemed surprised at our relative lack of luggage perhaps understandable given that 20kg free allowance was included in the ticket price. Chaos at the other desks as Turkish families seemed to be trying to take huge amounts of luggage with them. Flight was around 45 minutes late but kept well informed with regular announcements. Aircraft clean and fresh but legroom very tight. Great funny safety demo video. Crew friendly if a little slow at service. Prices on board were very high - even higher than Ryanair. SAW airport in Istanbul offers limited transport connections into the city but was a much larger airport than expected. Return journey much the same hand baggage limits strictly applied and slightly more chaos at check in. Again crew seemed very genuine and friendly but slow at serving meals and snacks. Flight only 25 minutes late this time.","","","Economy","","8.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Carol James","Canada","2012-10-24","I have mixed feelings about Porter. I have found flights between Ottawa and Toronto are getting cancelled more and more often. Sure they'll bump you to an earlier flight if there is room but they are also quick to cancel your flight and leave you stranded for another hour or four in the airport. It's not bad in Ottawa as you can walk around (just a huge inconvenience) but in Toronto it means you're stuck at a tiny airport with nothing to do! The lounges are nice and it's great to get wifi service but if these flight cancellations become any more frequent I'm going back to the other airlines which is why I'm giving this air service a lower score (otherwise I'd probably put it at a nine). Staff have been nice enough which is why I'm not reducing the score to lower yet.","","","Economy","","7.0","4.0","5.0","4.0","2.0","","","3.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","A Johnstone","United Kingdom","2012-10-16","EWR-YTZ. Delightful flight. Small lounge by the gate at Newark serving soft drinks and tea/ coffee. Friendly onboard service given with a smile. Arrival at the Toronto City Airport was simple - in my hotel less than an hour after landing.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Janey Buckley","Australia","2015-06-14","It's a pleasure to travel with Qantas. From the courteous check staff at London Heathrow which was very quick to the friendly helpful cabin staff who couldn't do enough to make the long flight as comfortable as possible. Good selection of movies and TV and all the equipment worked well which is not the case with some airlines. The food was excellent and it's a lovely touch to have the choice of snacks, fruit and drinks at the back to help yourself to. I even managed to get 6 hours sleep on the 13 hour flight from Dubai to Sydney.","A380","Solo Leisure","Economy","London to Sydney via Dubai","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Mark Then","Australia","2015-06-14","The flight attendants on all sectors were lovely and helpful to everyone. Having travelled with Qantas before, everything had improved greatly. Normally, I don't eat much on a flight but I consumed all of the food that was given. The entertainment was great, but I believe it could be improved. The aircraft was comfortable. I definitely recommend this airline, the airfares were cheap which was an added bonus.","A380-800","FamilyLeisure","Economy","Adelaide to New York via Melbourne and Los Angeles","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Glenn Biffen","United Kingdom","2014-02-14","LGW to ALC: Excellent no fuss quick and easy check in. This experience was also matched by the boarding process and inflight service. Very good communication and friendly approachable cabin crew. There was a screen and although no headphones it certainly occupied you with something to visualise upon at least. Incredibly quick flight in lovely comfortable seats. Sat in row 1 with plenty of leg room. We have no problems with this airline and are looking at their long haul service.","","","Economy","","10.0","5.0","5.0","0.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alexander Rosario","United States","2014-02-12","Flight 7002 scheduled Dec 29 2013 at 9.30pm left January 1st 2014 at 9am. Flight 7001 left at 6pm on Jan 10th 2014. I understand how one can have a pleasant experience on the Dreamliner but that's not a credit to Norwegian that's a credit to Boeing. Unfortunately that is not always the case and since they are new planes they've had more than a few problems which one could consider as an opportunity for Norwegian to show some grace. They're not allied with any other airline so really hope they're on time and you don't have connecting flights with other airlines. They won't offer you any help. Their customer service is the worst if your flight is delayed or cancelled. You get the same smiling people who pretend to sympathize with you but that's it. Don't expect any compensation or help. My flight was delayed almost 3 days. I missed my connecting flight with another airline as a result. At the departure airport JFK in NYC they told me that they would put me on the next available Norwegian flight to my destination when I arrived in Oslo. When I got to Oslo they said I would have to buy another ticket because I was then traveling with another airline. This is despite the fact they were the reason I missed my flight. Also they don't offer water on the planes on long hauls.","","","Economy","","","5.0","3.0","1.0","4.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Bryce Diaz","Philippines","2014-07-20","PR430 from MNL-NRT was operated by an A321-200 registered as RP-C9906. There were no delays and luggage came out just after immigration at Narita. The plane was hot the leather seats are too warm and not comfortable. There was no IFE nor PTV's even iPad's were not available. The food was very bad. I will never fly PAL's A321 again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Scott","United Kingdom","2014-07-06","I am a regular business cabin flier usually clocking up between 4 and 5 long haul flights a month. I flew Philippine airlines Jakarta to Manila and Manila to London on July 5 2014. The latter leg is a 14.5 hour flight. Having read some of the reviews on this site I was an exceptionally reluctant flier and in fact protested belatedly at the choice of airline. I will be apologising to my agent for my complaints. The service on the flight was exceptional staff were professional courteous and always helpful in spite of some difficult requests (I chose to anticipate change in time zones by sleeping and eating at all the wrong times). The food was great wine was good cabin and toilets spotless. Although the seats don't recline all the way it is flat bed at a slight angle and perfectly acceptable for sleeping. They have a relatively sparse choice of inflight movies and shows only somewhat compensated for with loan iPads for the flight with additional choices so if are a big consumer of inflight entertainment it may be worth bringing your own especially given the length of the flight. Both flights were on time transfer at Manila faultless if surprisingly personal (escort for most of it) - this in spite of only a 1hour 10 minute layover. Check-in at Jakarta is through a dedicated business class channel which includes immigration. In all a great experience. I realise two flights don't make a big sample but I am happy to recommend until I experience differently.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Peter Wheeler","United Kingdom","2010-11-03","I booked 3 seats 5 months in advance. Due to travel at 22.15 I checked the web site on the morning of flight to see that it had been cancelled. I rang the Customer Service line who told me that the flights were still operating. At 1200 I had a call to say my flight was indeed cancelled as was my return. Could I make Stansted by 1200 next day (originally Gatwick). Coming from the Isle of Wight the answer had to be no. Okay I could have a full refund if I supplied IBAN numbers (not credit card refund you would expect) this would be in my bank within 8 days. Got alternative flights and checked bank 2 weeks later - no refund! Rang and e- mailed help desk who took my credit card details and promised refund within 5 days. One week on and still no money. E-mailed again - still no response. We live in hope.","","","Economy","","","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","B Dearing","United Kingdom","2010-10-26","Stansted to Ercan via Istanbul return. Planes modern flights on time cabin crew had little English but pleasant enough. Drinks and food very overpriced gin and tonic £10 but then reduced it to £8-50 : still did not buy. Buy food and drink before boarding.","","","Economy","","6.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Michael Dielissen","Canada","2012-08-29","Toronto to Moncton. Overall I was satisfied. I wasn't ""wowed"" by the airline like a lot of other posters however the service was professional prompt and of good value. The flight to Moncton is 3 hours and has a quick stop over in Ottawa. The direct flight from Pearson is two hours however I live 10 minutes from the island airport and over an hour from Pearson so for me the time was neutral and avoiding the crowds annoyance and expense of getting to Pearson was a big plus. Check-in security and the waiting area at the island airport makes you feel like a person travelling again. The turbo prop planes they use have no vibrations (unlike other prop planes I have flown on) and it really feels just like a jet. You do fly lower so there is a better chance of turbulance but my flight had none. The seating has legroom like premium economy but seat width like economy.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","N Macdonald","United States","2012-08-28","Porter finally opened a leg to Dulles International to/from Toronto and the sales offered through the summer were great! Our flight up to Toronto was fantastic on time complimentary glass of wine Porter terminal in Toronto is easy to navigate quick trip on ferry. I was impressed with the service for the value. On the morning of our flight back to Dulles I received an email that our 11am flight had been cancelled and we were rescheduled on the 6pm flight. I called customer service to get booked on the 1pm flight and of course that flight was fully booked. Porter had only re-booked one seat on the 6pm flight not two. I spoke with the customer agent and the best they could do was put us one in front of the other and recommended I ask again at the airport. As we were 2 hours from the airport I had to reschedule our transportation to the airport. At the airport the check in rep did manage to change our seats together. The terminal is comfortable and complimentary coffee snacks and soda helps pass the time. I would fly Porter again when offering a decent sale price but I would be prepared to be flexible! I would not recommend Porter if you are on a tight timeline and check your email to ensure your flight is still scheduled!","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Farrugia","Australia","2015-06-13","We flew from Brisbane to Alice Springs, morning flight 2 weeks ago. The flight was uneventful, left on time and cabin crew were professional and friendly. The snack was inedible! The sandwich was stale, tasteless and it was so dry, you had to have a sip of fluid to get it down. Had better sandwiches in the desert.","","Couple Leisure","Economy","Brisbane to Alice Springs","5.0","3.0","4.0","1.0","2.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Ayre","Australia","2015-06-13","Travelled first class Melbourne - Dubai - London on 20 May on A380. Excellent flight in both sectors with friendly helpful staff. The catering was very good with a good selection of meals and wines. The suites are very private and the bed very comfortable with a duvet but perhaps not quite as luxurious as Singapore or Emirates. The
outstanding factor were the friendly and helpful staff who where always there when needed and acknowledged you by name. Even received a phone call from a service agent the day before travel to confirm that I was aware of all arrangements and services available! Probably not the luxury of some other airlines but certainly a very
comfortable and enjoyable experience!","A380","Solo Leisure","First Class","Melbourne - Dubai - London","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Gram","United States","2014-02-10","I have held up on writing a review to allow Norwegian the opportunity to get the growing pains out of the way. I expect less quality and comfort since it's a discount airline but Boeing Dreamliner is more like a nightmare than a dream. Four separate trips in six month (8 total legs 8 delays). Premium business is a joke. Only advantage is larger seat. Check-in with Norwegian nationals is unpleasant due to their rude nature. The staff are uninformed and do not care to inform re delays. I got to say that even as an experienced traveler I'm beginning to think that the major carriers have a point when they question the safety of Norwegians fleet.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Schjorring","United States","2014-02-10","Copenhagen to Fort Lauderdale with the Dreamliner to get a direct flight to Florida. Perfect airplane with really high comfort and I was just as rested as would normally be flying business. Check-in in Copenhagen was smooth and pleasant even without my normal privileges as a K1 member of United. But here the good part of the story ends. The advertising says free wi-fi onboard but the only thing I got was some ""no sir sorry sir"" from a crew who barely spoke English and were constantly talking between each other. The food was pretty bland and I had to ask for my pre-paid food several times before I got it - I did wait another 45 min than my son - not so nice. Barely any water during the flight which should be complementary on any long haul flights but not here. Landing in Fort Lauderdale was a disaster and even after the long wait in immigration there where no luggage and none from Norwegian to help. Never will I fly with Norwegian and despite the comfort of non stop I would rather spend 4 hours waiting in Dulles and that says a lot!","","","Economy","","2.0","5.0","1.0","2.0","3.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Pathmarueban Naidu","Singapore","2014-07-03","PR501 MNL-SIN 1 Jul 14. Flight was delayed 2 hours they were to rebook me on Singapore Airlines flying out of T1 at 16.50 but the check in counter had already closed and they apologized to me. However I had noticed a spark of attitude shown towards me by the Ground Staff at Philippine Airlines. Paid 100SGD to change the flight to an earlier date and time so with the delay I was rather angry and frustrated at them. They had changed the aircraft in use nearly 4 times. Departed at 6 instead of original 3.30pm. Have to say crew and the flight to Singapore was good. PAL needs to work on their ground crew customer service.","","","Economy","","6.0","5.0","3.0","4.0","3.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Pathmarueban Naidu","Singapore","2014-07-01","Flight PR502 SIN-MNL. Inbound Aircraft had a sight delay other than that fantastic for the boarding welcome by the crew and the service received. Inflight meal was fantastic paid additional 20SGD for the Front Row extra legroom. This seat offered as forward seating choice economy seat. IFE needs some work though overhead screens are too old for the current generation and instead all seats should be equipped with IFE'S. Will fly them again.","","","Economy","","10.0","5.0","4.0","5.0","3.0","","","5.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","T Barrett","United Kingdom","2010-10-20","We have had the same problems as most of the UK people have already put on here - that flight cancelled 3 days before due to return with no explanation as to why. There are a few of us who are still in contact trying to get money back from flights lost day holiday and taxi fares from Stansted to Gatwick. Still no reply for me after first writing to them on 18 August!","","","Economy","","","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Alan Sayers","United Kingdom","2010-10-08","Last December booked Gatwick-Dalaman return for September. Message was left on my mobile 3 days before outbound flight to say that the outbound flight was cancelled also received an email. No replies to my emails so had to call the shambolic call centre in Turkey (cost £5.20) and was told there was an alternative Stanstad-Istanbul-Dalaman a day later than original outbound date or £126 refund within 48 hours. Booked alternative with Onur no problems whatsoever. That was over 4 weeks ago have sent over 50 emails to various email addresses within Pegasus and to date have had no replies whatsoever.","","","Economy","","","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Josh Goldstein","United States","2012-08-06","Having heard great things about Porter though friends and online I was eager to give them on a try on a recent trip to Toronto. I was quite pleased with the service and professionalism displayed by employees. All my flights were on time aircraft's clean and airport personnel were helpful. Porter offers an excellent meal service for being a regional airline on short flights. Although they are small it's still a very nice touch. The terminal in Toronto is fantastic however there was a real shortage of seating on my recent trip.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","J Middleton","United States","2012-07-19","First time flying Porter Chicago Midway to Quebec City via Toronto round trip. Bottom line: excellent. Arrived in Toronto and was a bit confused on how to transfer to the connection. Coming into Canada from USA one retrieves checked bag (even though checked through) and goes through Canadian customs. Once through customers one takes it upstairs to connecting flight bag transfer where it is scanned and sent on its way to the connecting flight. On the return to the USA this step is not necessary since USA passport control and customs is done at the USA destination airport in my case Midway in Chicago - which was very fast. I echo the comments of others pleased with on board services. The only thing that would make Porter even better from my point of view would be to add on board wi-fi. One additional suggestion I would add is to always check in at the Porter service desk once you get in your lounge (they have a USA bound lounge and a domestic Canadian destination lounge). For web check in travelers which I was one there is an added security step that they need to do. I had thought this was done in Quebec city but apparently they had missed that. In any case my first trip with Porter certainly won't be my last.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Ted Farley","Canada","2012-07-16","A disappointing first Porter experience. Ready to take airport shuttle from Guelph to Toronto at 10 am when we happened to check our email at 9.15 am and found an email sent at 9.02 am saying flight cancelled and if we wanted to take a later flight we had to go to web check in. Tried to go to web check in but only one of two of our reserved seats showed up and there were no two available seats next to each other and web check in would not let us proceed to next screen. Had to call Porter and was told two seats beside each other weren't available and to speak to FA when boarding. Refunded both seat reservation fees but not willing to compensate in any other way. Told that flight was cancelled because of a maintenance issue. Enough to make a suspicious person suspicious - trying to consolidate flights? Won't fly Porter again.","","","Economy","","2.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Y Areemitr","United Kingdom","2015-06-13","Flew QF2 LHR-DXB on the A380 in the upstairs economy cabin, seat 33D. Check-in staff at LHR didn't look like they wanted to be there though boarding was fast and efficient. I managed to get a seat in the little economy section on the upper deck at the back of the plane, very quiet. I would recommend it. Service was very good with a friendly, attentive crew though cannot compete with Emirates. Not sure what to think about Qantas new economy meal service. Food still tastes a little bland. Seat pitch was good, an inch or two less than Emirates but wasn't a problem for me but I would imagine it would be for a taller person. Entertainment system was also good but again, Emirates ICE system is better. Overall, satisfied and I would fly with QF again, but if given the choice, I would choose EK.","A380","Solo Leisure","Economy","London Heathrow to Dubai","6.0","3.0","4.0","2.0","3.0","3.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Henry Launce","Australia","2015-06-12","Flight from New York to Brisbane, 26/5/2015 and we were disappointed with the online booking procedure. The website showed that online check in was available yet it would not allow me to complete the operation, the seating plan was showing most seats were not available but did not show which were ours if any. Not wanting to be left
without seats I picked two seats in the same row with an unavailable seat between us I was told there was a fee to change seats, I did not want to change seats but wanted to know that we did have seats. On the flight from LA to Brisbane the seating plan showed that no seats in economy were available I gave up and took my chances at the airport. Our seats were 67 H and K all the way home the seat between us was unoccupied also all the way home. A phone call to Qantas USA after my attempt at online check in told me that online check in was not available but could not help further. My complaint is the lack of information and miss information on Qantas web sight. We did not use the entertainment system.","","Couple Leisure","Economy","New York to Brisban","3.0","4.0","4.0","2.0","","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tony Goodwin","Spain","2014-02-10","Flew on 8th Feb 2014 from Gatwick to Alicante. Slight delay at first but got to check in and everybody had there hand luggage taken from them even though they were correct size for cabin baggage. No ifs or buts you had to put it in the hold even though not locked or labelled try to explain this was not acceptable as did most of the other passengers but got met with you have no choice take it or leave it. As it took so long taking every bodies hand luggage from them we were delayed even further. To add insult to injury they allowed the late passengers on with any size bag. The plane took off with the overhead lockers almost empty. First time with this airline and also the last lots of other passengers said they would never fly with them again. It was totally unnecessary and made Ryanair look like British airways.","","","Economy","","","4.0","5.0","3.0","3.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Steini Pé","Iceland","2014-02-04","Oslo to Bangkok. I had bought a flight down to Phuket which was 5 hours after arrival giving me enough time to switch airports but they had technical difficulties with the plane so delayed our flight. Supposed to leave at 2.20pm but instead they set it at 7pm which they altered to 8pm and again to 9pm. They decided to board passengers only to realize we would sit in that plane for 1.5 hrs more. During the entire delay they compensated passengers with 10€ coupon? It was barely enough for a drink and a sandwich. We finally take off but to my surprise I find out that you have to buy the headphones and even the blanket on this 11 hour flight. I found it quite shocking that there was no meals on this long trip. I would have to buy it from a Snack Shop on the passenger seat monitor but I would not be able to do so until everyone else has eaten that pre-ordered hot meals. This was not a very pleasant flight and I will not be flying with them again. Luckily for me I only bought the ticket to my destination and have yet to order the ticket back home.","","","Economy","","2.0","3.0","3.0","2.0","4.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Luis Belicena","United States","2014-06-25","On February 10 I flew from SFO on PR105 which was initially supposed to be a direct flight to Manila. Upon arriving at SFO we were instructed that we had to make a ""tech stop"" in Guam. My first concern was not making it on time in Manila to make my connecting flight but we were notified that the flight was going to arrive in Manila around 5.30am. So then the flight left but encountered a 2hr delay in flying out of SFO. We made our 'tech stop' in Guam but then arrived Manila around 7.30am instead of the previously scheduled time which was 5.30am. As a result I missed my connecting flight with another airline and had to purchase another ticket to flight out of Manila. My original flight was PR105 SFO to Manila arriving at 3.30am!","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Clarke","Saudi Arabia","2014-06-20","CEB-MNL - normally fly Business class but when booking my ticket 2 months in advance surprised that my agent said no Business class available. But on the 17th when I flew there was indeed business class but this cabin had been taken up by PAL employee trainees by the looks of things so they have no sense of putting the paying passengers/Mabuhay flyers first in this cabin. So to any business class passenger be warned you maybe bumped into Economy.","","","Economy","","2.0","1.0","2.0","1.0","0.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Jose","Philippines","2014-06-20","MNL-LHR-MNL in business class. We flew on PAL's new 777 but the cabin looks old. Both on the way to LHR and back to MNL the controls to the AVOD did not work. The headphones also had problems. Limited movie selection. The seats do not lie fully flat there is a slight angle. The food is good but the portions are small. On the way back they ran out of choices. On the LHR-MNL leg it appeared that the FAs were new on the job and appeared nervous were stumbling a lot and did not know how to properly serve.","","","Business Class","","6.0","4.0","3.0","4.0","3.0","","","3.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Tuffin","United Kingdom","2010-09-21","London Stansted-Bodrum return. I am a believer that you get what you pay for and as such I have no problem with budget carriers. What I do have a problem with is when you book flights 6 months in advance only to realise that the airline have decided to habitually cancel that flight every week for the past 2 months without good reason (this was confirmed by Stansted Airport information) each week then only informing passengers 24-48 hours before departure of the cancellation. In our case offered no viable alternative departing even on the same day was offered. I had to incur extra costs and book alternative flights at the last minute and am still waiting for the refund to be processed for the original flight costs. Chaotic call centre in Turkey is the only way to communicate with the airline as emails ignored and advertised customer services number in UK does not work. My advice is to avoid this airline at all costs.","","","Economy","","","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","B McNamara","United Kingdom","2010-09-19","Manchester to Antalya return. The plane was clean and staff extremely helpful and we had a most comfortable journey. The flights were on time and enjoyable.","","","Economy","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","M Cornish","United Kingdom","2010-09-18","Going out at Gatwick we had been moved along with about 20 or so other people to a charter flight that Pegasus was operating for Olympic holidays at exactly the same time as our scheduled flight. However they had forgotten to send an updated flight manifest to Gatwick. I spent the best part of an hour phoning a rather useless call centre who kept saying 'you are on the flight' - until the lira finally dropped that he actually had to do something. Cabin crew useless didn't get our pre-booked meal. Pegusus then cancelled the return flight and told us there was no flight back to Gatwick and we'd have to wait a week to fly back to Stansted. It was only when we pointed out they would have to pay for accommodation that a flight suddenly appeared via Istanbul. We had no transfer from Stansted - point blank refusal. On the flight back from Istanbul it was full of very disgruntled people some who's flights had been cancelled and had been held at Istanbul airport with a promise of a flight for nearly 48 hours.","","","Economy","","","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","R Adams","United States","2012-07-15","First time flying Porter from Newark to Quebec City. My originally booked flight was cancelled and I was moved to an earlier flight. Luckily I was still able to get to Newark in time for my flight. I was slightly concerned about the time between flights but border control and customs was very quick even with having to retrieve my checked bag. My second flight was a little delayed but less than an hour. Staff was great seats were fine food was decent and beverages were served in glass! I would fly Porter again.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Haris Saeed","Canada","2012-06-18","Washington (IAD) - Toronto City (YTZ). Had a pretty good flight on my first flight with Porter. Friendly service throughout from boarding to leaving the aircraft. Really comfortable leather seats (2x2 configuration) and enough leg room. Served snacks (almonds or crisps) with drink (water or alcohol). Enjoyed the real glass provided and inflight magazine was printed on quality paper (small details make the difference after all). Flight took off on time arrived 5 minutes early. Had to take the ferry/bus to reach downtown - but was provided and very convenient. No Inflight entertainment however.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","C Williams","United States","2012-06-07","Washington Dulles-Toronto return. The pros are many: no fee baggage check (result: faster trip through security and time to gate faster boarding as fewer passengers try to stow oversized bags onboard) friendly flight crew and free inflight beverages (including wine or beer) served in glasses. Comfortable leather seats arrival in downtown Toronto at smaller airport (result: quick trip through border patrol quick retrieval of checked bags and quick trip to downtown (on free shuttle bus provided by Porter). Business class style lounge at Toronto airport with free beverages and light snacks (result: again you are treated like you matter). No real cons to speak of on this trip. On-time flights with all of the above.","","","Economy","","9.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Phillips","Australia","2015-06-07","Flew BNE-LAX-JFK on Sat 9 May 2015 and returned on Mon 18 May 2015 (arriving in Brisbane on Wed 20 May 2015). Three of the four sectors experienced delays - engine trouble airport congestion and fog. Qantas kept us informed of the situations in each case but this added hours onto already long sectors. Next time I will stop over in LA in case of delays and to break up the long journey. On each sector I had a spare seat next to me (on the aisle of the four middle seats) which makes a huge difference in comfort. Each sector was flown in a 747 Jumbo - only one sector was on an unrefurbished plane. Ashtrays in the toilet make me giggle. Happy with the flight attendants service food and entertainment. LAX airport has been refurbished since I was last there in 2010 and is a much happier experience. JFK Terminal 7 prior to security has no cafes restaurants etc so don't plan on sitting at the airport for any length of time before checking in. I have been a QFF for 20 years and I will continue to be loyal to them.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Bruce Shingles","Australia","2015-06-06","Q93 11/5. Q94 4/5. We went MEL-LAX return in their Dreamliner. Have used most world airlines and after doing NY to MEL last year we believe Qantas is superior in every level of service. The food and service is excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Flynn Justin","Australia","2014-02-03","LGW-CPH-LGW. Check in at Gatwick via kiosk in very much of a rush as I was running late. Boarded just on time for an on-time departure at 8.45am. Flight only 80 mins and left on time. Cabin Crew service fine and I paid an extra 6 pounds each way for 1st row seat which was worth it. Had the breakfast pack for inflight service for what amounted to AUS$13 and though it was reasonable value. Return flight through immigration security at CPH and left pretty much on time at 7pm the same day. Wanted to buy a sandwich and a beer for 108 kroner and wanted to pay with cash (I had the exact change) but alas they only take credit card. Flight time announced be the captain was 105 mins but ended up only being about 90 mins. Seat 1C both ways was OK with extra legroom for the extra price. Cabin crew functional. On time which was good. Would fly again.","","","Economy","","7.0","4.0","3.0","4.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","N Kuisma","Finland","2014-01-30","HEL-LGW-AGP-CPH-HEL. First time with Norwegian. Check-in at Helsinki very pleasant and rapid. Boarding quite chaotic in every flight I was in the last rows (since I bought my ticket from an agency). So it was slow and it seemed like your co-flyers hadn't ever seen an airplane before since they just couldn't do anything fast or smart. Flight comfort and seat were quite okay wifi worked on 50% of the flights. Anyway Norwegians concept seems to work and they do their part really well. It was an interesting trip but not my favourite.","","","Economy","","5.0","4.0","4.0","2.0","3.0","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","K OConnor","Singapore","2014-06-18","BKK-MNL. Older A330 but immaculately clean inside. Nice lunch including ice cream. IFE on overhead monitors rather than seat back TV screen. Not much full service competition on this route only other choices being Thai or Kuwait Airways. PAL were the cheapest and I was very happy with them will definitely use again.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Robert Robinson","United States","2014-06-10","My wife and I have flown between the US and Manila-Cebu several times. We always fly Philippine Airlines as the service and non-stop flight from LAX to MAN is unequalled by other airlines. Overall we have been very happy with the service of PAL with one exception: The Airport at Manila is intolerable. There is now no Air Conditioning in most of the terminals as those in charge of this airport have let these units go into disrepair. We are seriously considering changing to another airline that fly's directly into Cebu to avoid the Manila Airport. If this does not change this year we will not be flying Philippine Airlines again.","","","Economy","","7.0","2.0","4.0","4.0","4.0","","","3.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","R Craigie","United Kingdom","2010-09-05","I booked flights last October they took nearly a £1000 more than the quoted cost it took 4 months of phoning every week to get a refund. When we booked I made it clear our 11 year old granddaughter was severely disabled and requested additional baggage allowance as we have to take liquid food with us plus equipment told no problem but to ensure I had a doctors letter I phone a week before we travelled and this was confirmed as being OK again. Arrived at Stansted and was told we would have to pay excess of £440 after arguing for an hour this was reduced to £120. The flight was delayed and we arrived in Istanbul with 30 minutes to transfer to the domestic terminal my wife was given a broken wheelchair and had to carry our granddaughter on her lap. We were not given any assistance or directions to the next flight. The same happened on our return today. The main problems seems to be having staff who cannot speak English. If you have a disability and risk flying with Pegasus ensure you have it confirmed in writing what you will receive in assistance. There were 2 other families on our flights who experienced problems not related to disabilities they also stated they would not accept flights with Pegasus as a gift.","","","Economy","","","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Michael Davies","United Kingdom","2010-08-22","Istanbul Gocken to Bodrum. Flight cost £45 return each. Great value. Cabin crew efficient and friendly. New B737-800 nice leather seats and safety video. Inflight service efficient. Prices what you would expect. A fellow Turkish traveller says their domestic network is fantastic compared their international service.","","","Economy","","9.0","","","","","","","4.0","1"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","J Emmins","United Kingdom","2010-08-22","LGW to Dalaman - a week before we are due to travel we have flights cancelled booked onto another one but when we get to Gatwick it is chaos as the flight we had been booked onto does not even exist - after a long delay we finally get on a flight which does not match any paperwork we had previously been given nor even the boarding cards? On the day we were due to fly back we checked online to see if anything was happening and the flight does not exist! After a dash to Dalaman Airport we established that we had been put on a flight on the night to Istanbul and the following evening to Stansted. Then we had to pay for a taxi to get us to home. After much discussion with the manager of Pegasus at Dalaman Airport we were put onto the Gatwick flight but had to be back at the airport in 30 mins with no guarantee - rude staff.","","","Economy","","","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","M Triner","United States","2012-05-16","Washington Dulles to Toronto. Had made online seat selection. Seat confirmed at check-in and issued boarding pass. Then boarding pass checked at gate again. Went to seat and found another passenger who had same seat issued. Flight attendant was not very pleasant and had us wait while she boarded other passengers. Fortunately another seat was available. How can 3 different seat checks miss a double seat booking?","","","Economy","","5.0","","","","","","","4.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Madeleine Romain","Canada","2012-04-24","Toronto to Halifax. Service was great flight attendants friendly and cheerful. Little touches like free water tea coffee or juice were great. Free beverages and meals are good and finally the price was also great.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Watts","Canada","2012-03-30","Return trip from Newark to Toronto. This was our fourth flight in as many weeks on Porter and we are both VIP Porter members. Booked on the 6.15 but our business in NYC finished earlier than expected we arrived at Newark to get on the earlier 4pm flight. We were then told we had to wait over 3 hours as we had booked firm fare. We sat for 3 hours and watched the half empty 4pm leave before boarding our nearly full 6.15.","","","Economy","","5.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Omatic","Australia","2015-06-04","NYC-BNE. Excellent crew on the NYC-LAX leg - engaging and attentive. Out of NYC the Neil Perry-inspired menu included a hamburger! Second leg food much better including a bread n butter pudding that was oh-so-divine. IFE entertainment on Qantas has a huge range of quality movies. Lie flat beds are better on Cathay's herringbone layout (as is the size of the IFE screen). Nevertheless managed some sleep. Happy to give this flight an unqualified tick!","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Lim","Australia","2015-06-04","Sydney - Shanghai - Sydney on economy on May 2015 was one of my least favourite flight experiences. The seats were very worn out the screens were ridiculously small (tinier than an iPad Air) and in-flight movie choices were so limited I watched Big Hero 6 twice. Service was ok but I have experienced much better service on Emirates or Singapore airlines. As Qantas is the only one offering direct flights to Shanghai (code share with China Eastern) there's no other choices for time poor travellers. I dread to be on that plane again - my colleague didn't even want to fly Qantas anymore if she had a choice and we have to go again in July. Qantas has truly disappointed us especially on such a long haul - 11 hours plus with no entertainment.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Kaffo","United Kingdom","2014-01-29","My Wife and I flew with Norwegian to Lanzarote excellent check in and departure. On the return flight we were delighted to have a female pilot first time ever. The staff were brilliant we will definitely fly with them again. Would have been nicer if free Tea/Coffee were served as the beverages were rather expensive. But all in all a wonderful experience free WIFI is a definite crowd puller.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Underwood","United Kingdom","2014-01-28","LGW-ACE. We flew out on 28/12/2013 to spend New Year in the sun. The journey out was on a 737-800 which had been retro fitted with the new Dreamliner interior it was smart and modern looking. We departed on time and was kept well informed during the flight from the flight deck. On the return journey the plane had a pre-retro fit and so looked more worn. Again the flight deck kept us well informed. The return was quite bumpy due to turbulence. The cabin crew were friendly both ways and I could hear them reassuring people on the return leg that were nervous of the turbulence. The prices onboard are in my view higher than other airlines but for the price you pay to travel with them I suppose they have to make the money back other ways. I am due to fly with them again in September from LGW-JFK and on the whole I'm looking forward to travelling with them again. Only down side from me is that the on demand films cannot be watched on the Samsung galaxy tab 2 though I was able to view the internet on the free Wi- Fi.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jimmy James","United States","2014-01-09","Jan 6th 2014 ARN-JFK DY7005 Dreamliner is exactly that still a dream to me. 4 hours before the flight an SMS came to my phone stating that EuroAtlantic Airways had be contracted to carry us to JFK using Boeing 777 instead of the desired 787. No explanation was given for the change. The flight was to depart at 17.35 but it was delayed multiple times without proper explanation and finally took off at 23.00. Boeing 777 seats were OK but the more than 50% of the IFE seat back screen was inoperative. Luck would have it mine was cold and dark. Two meals were served but quality was poor. Portuguese based staff were fair in service. Even though I have read good reviews on short hauls using Boeing 737-800 but Long haul to the States a different story. Thumbs down to Norwegian Long Haul.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","0.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Binas","Saudi Arabia","2014-06-03","RUH-MNL in a single all-Y-class configuration. Plane was a new A330 high density configuration meaning seats are cramped. No entertainment for 9.5 hours direct flight. Food was OK though and punctuality is commendable.","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","John Mower","Philippines","2014-06-02","Rating Philippine Airlines is like rating two separate airlines. My wife and I flew Bacolod - Manila - Hong Kong return out May 24 return May 28. In common with all recent flights there were very long delays in and out of Manila on PAL Express and a complete inability to keep passengers informed. I eventually left the Bacolod departure lounge and spoke to the very charming apologetic and unimpressive station manager to suggest they at least update the flight departure time with their best estimate and employ someone who spoke clearly on the communication system. Again in common with my recent experience the international flights were punctual. Along with many other passengers we were so cold on the flights we asked for blankets - on both flights they ran out!! The apologetic hostess explained this had been reported many times but ""passenger feedback reports were not being acted upon"". I am booked to Thailand in June and London in September and am fearing the worst for delays - I will bring my own blanket.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","T O'Leary","United Kingdom","2010-08-12","I was called last night and told my flight on the return was cancelled and I had to fly 10 hours earlier which meant changing my plans - also losing the night before as we had to leave at a ridiculous hour to catch this flight. We have been calling them and getting one different story after another about this flight change and it all sounds like a big lie. When I asked for a manager I was told ""NO"" . I was also told ""this is your problem"". Never again don't waste your time!","","","Economy","","1.0","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","Cathy Guenier","United Kingdom","2010-08-11","I can honestly say that Pegasus is the worst airline I have ever flown with. We were phoned 3 days prior to our departure to be informed that our flight was canceled we had been transferred to an alternative flight 12 hours earlier with no alternatives offered. After waiting for 1.5 hours for check in we were then flown from Gatwick to Manchester prior to going onto Dalaman - flight took a total of 9 hrs it should have taken 4hrs. The plane was clean but had poor service staff spoke little English and we were poorly informed of times etc. Upon our return the same thing happened - but worse we were offered a flight via Istanbul to Stansted we needed to get to Gatwick! We declined this flight and were offered a very poor refund for which we are still waiting.","","","Economy","","","","","","","","","1.0","0"
"pegasus-airlines","/airline-reviews/pegasus-airlines","Pegasus Airlines customer review","G Miosch","Cyprus","2010-07-16","I've used Pegasus several times on Europe to Turkey and Turkey to Cyprus routes. The airline is a low-cost carrier and that does show in the quality. Staff speak little to no English (or any other language than Turkish for that matter) and subsequently most announcements are in Turkish only. Recently the security advisory video has been changed to be conveyed by a 5 year old Turkish boy putting on fake English accent for comic effect. Unfortunately the hybrid Turkish/English is so bad that one can hardly understand what he is saying - I don't even what to image what it's like for non-native English speakers. Okay given - most frequent fliers already know how to open a seat belt and where the life jackets are - but the attitude towards safety this shows does give you cause to worry. The planes were generally in okay shape and the food/beverage prices are a bit on the expensive side but not outrageous.","","","Economy","","5.0","","","","","","","4.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Fowler","United Kingdom","2012-02-15","All employees gave an excellent service. Very comfortable hassle free departure lounge with free snacks and Internet access. This level of service transferred to the flight also Toronto to Boston with a personable crew comfortable leather seats and again a free tasty lunch and wine in real glasses. I just wish that we had a comparable airline here in the UK.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Amit Dubey","United Kingdom","2012-02-01","Toronto to Boston return. A problem with booking was solved extremely quickly via email. Their lounge in Toronto was excellent for an economy-class ticket (free wifi snacks and coffee). As an added plus there was a free seat next to me on both legs. Above all that cheaper than Air Canada and American Airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Naylor","Australia","2015-06-04","Brisbane to Hong Kong QF97 Business Class. New fit out in Business class really nice layout comfortable seat and easily folds out into fully flat bed. Great IFE on large new screen. Overall a much better product by a long way compared to old Qantas Business class.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Lopez","Australia","2015-06-01","MEL-SYD SYD-MEL. Qantas exceeded my expectations this time around. Our flight to Sydney was great the food could have been better just a cookie pretty ordinary for a 9am flight. The service was great though and friendly. Even better we had had personal seatback IFE. Flight back SYD-MEL no personal seatback IFE but again great service and was pleasantly surprised to receive a lovely chicken wrap on our 2.30pm flight and complimentary alcohol.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Kurt B Portnoff","Sweden","2014-01-06","Dec 26 from Arlanda to Fort Lauderdale with Dreamliner. Normal boarding but 2.5 hours delayed start due to technical issues sitting in the plane without any refreshments. Poor service and the meal was poorer than can be expected during this type of flight. Return trip from Fort Lauderdale to Arlanda on January 4 also with delays. No information was shared to the public until this was requested by people waiting. My preferred choice of meal was out of stock so I got an alternative choice which was the worst I have got on a flight. Some confusion when the meals were delivered. The plane as such is comfortable and gives opportunities for interactive entertainment but don't buy any of the services provided on board.","","","Economy","","5.0","5.0","3.0","1.0","5.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Kai Matuschewski","Germany","2014-01-06","SXF-OSL return. A wonderful experience in brand new 737s both ways. Attentive staff fun entertainment on time and excellent value for money. No longer Europe's best kept secret but certainly my no.1 choice for budget trips.","","","Economy","","10.0","5.0","5.0","2.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Helge Rognaas","Norway","2013-12-30","Flew from Oslo to Bangkok on 16/11/2013 and returned 5/12/2013 without any problems. A pleasure to fly with the Boeing 787 Dreamliner.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Mejia","Philippines","2014-05-25","MNL-CEB return. A330 both ways delayed both ways. One hour on the MNL-CEB leg and almost 3 hours on the CEB MNL leg. Seats were cramped service (which was supposed to set it apart from ""budget airlines"") consisted of inedible nuts and warm water (or coffee). Since domestic routes were taken over by PAL express they did away with business class and started treating passengers like cattle. I can't find any justification choosing PR over Cebu Pacific in the domestic route.","","","Business Class","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","P Tyrrell","Ireland","2014-05-20","Bangkok-Manila-Bangkok in business. As expensive as Thai Airways but that is the only comparison. A poor business product in terms of seat food and service. Not worth the money and ground staff at Manila in my opinion not a good advertisement for this airline.","","","Business Class","","5.0","2.0","3.0","3.0","2.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Eric McLoughlin","Canada","2012-01-06","Return-trip to Toronto from Sudbury and although delayed for 1.5 hours in Sudbury staff were informative courteous on the ground and in the air they offered as much as we could eat and drink. Return trip was flawless on-time great service and always with a smile at an affordable price.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","J Henderson","Canada","2012-01-05","Had my whole family aboard on a new flight route from Toronto to Burlington Vermont return. On arrival in Burlington (a flight that takes just over a hour) they kept everyone waiting to go through customs at a separate building then bussed passengers to baggage claim. It took over an hour for the baggage to arrive. On the return flight to Toronto the flight took off a hour late with no milk onboard for 2 toddlers.","","","Economy","","","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Sheena Jones","Canada","2011-10-13","Best experience ever! I was very impressed with Porter. From the private lounge with computers to use free snack area to flight crew - who doesn't love free booze? Great lunch sandwich and cookies!","","","Economy","","10.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Tello","Australia","2015-06-01","QF27 from SYD to SCL. Cabin crew old and tired and obviously hating their job. In spite of being a trip to South America some if not most members couldn't speak Spanish and I heard one woman answering rudely to a passenger asking for help to locate her seat (many passengers were senior tourists and visitors returning to S.A). Faulty and old-tech inflight entertainment best food choices finished early leaving last passengers with a non- edible salad that others had rejected. I will never again travel with this airline. I didn't know ""special promotion"" meant being subjected to gruelling travelling conditions.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Allan Anderson","United Kingdom","2015-05-31","I have made the Qantas flight from Wellington to Sydney sixteen times in the last year flying Business Class. The food was consistently poor. The inflight service was excellent. Inflight entertainment was excellent. Have a good meal before departure.","","","Business Class","","2.0","5.0","5.0","1.0","5.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jimmy James","United States","2013-12-29","Dec 23 2013 on DY7006 from JFK-ARN. 12 hours before the flight I got an SMS saying that the the Boeing 787 Dreamliner was not available and a contractor of Norwegian Air was hired instead to fly us to ARN. The contractor was Portugal based EuroAtlantic Airlines. No explanation was given as to the reason why this change was made. Upon arrival at the check-in desk at JFK the flight was delayed 2 hours. After baggage and boarding card check-in the flight was delayed further by another hour. The check-in staff at Gate 9 JFK Term 1 was poor in control and procedure in the boarding process. Then another half hour delay citing inbound aircraft late arrival. EuroAtlantic operated a Boeing 767. Seated were tight in Economy in 2-5-2 configuration. Inflight entertainment were the blank white wall of the bulkhead. Even though the aircraft were fitted with the 1980s tri colour projector system but no shows were offered. Audio system were non operative either. The $70 I paid to Norwegian for Tasty Meal 20Kg Baggage and Seat Choice were unsatisfactory as the two meals offered were poor. Lets hope the return flight my dream will be realized of flying the Dreamliner.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Torstein Storækre","Norway","2013-12-29","Flew from Stockholm to New York in their premium class. The Dreamliner is better than any other plane I have flown with large windows pleasant air in the cabin and nice lighting. The cabin crew were all very friendly (all Thai). The seats are comfortable although nothing special. The business class product clearly inferior to the business product with network carriers. Food and drinks ok and free. IFE good but limited choice. Flight on time. I saved around $1500 compared with business class at SAS / United. I will fly them again.","","","Premium Economy","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Hazel Carumba","United Kingdom","2014-05-12","5th April 2014 London to Manila PR721. 7th April 2014 Manila to Puerto PR2781. 15th April 2014 Puerto to Manila PR2782. 15th April 2014 Manila to Davao PR2817. 20th April 2014 Davao to Manila PR2820. 21st April 2014 Manila to London PR720. Four of us flew to the Philippines and out of our 6 flights (2 international and 4 domestic) all were delayed. All our itineraries were affected because of it. Also the PAL domestic flight has 2 terminals which is so inconvenient for the passengers who have local connecting flight from one island to another.","","","Economy","","1.0","2.0","2.0","1.0","4.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Gerald Juatco","United States","2014-05-12","MNL to LAX flight. They have 2 flights to LAX daily now but they have stopped using 747's instead they are using the old AirBus. Old means smelly rest room no personal entertainment and very limited complimentary services. Old leased plane limited to non-existent entertainment system poorly maintained rest rooms and complimentary service that are limited. They are not that cheap there are other airlines that offers the same price and they have newer planes better service and good food. Here's the catch if you want to go on a long haul flight Do you want to ride a 15 yr. old leased Airbus? The only good side is the non-stop flight to LAX and that's it.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","K Marelle","United Kingdom","2011-09-21","London to New York then NYC to Toronto. The outbound flight was delayed due to fog but they were lovely about it and let us off the plane. They explained several times and didn't leave us hanging. Staff were accommodating. My luggage was over the limit as I had flown premium from London to NYC and that allows me two cases. They were understanding. On my return I was worried as my luggage was even heavier but I explained that I was going back to London and they were lovely. Free coffee and shortbread was a nice extra. The flight was on time and I would use them again.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","R Martelock","Canada","2011-09-15","This was my first experience flying Porter and it won't be my last. From the moment I got to the Ottawa airport to check-in I was pleased. The agent at the counter was friendly and helpful. She proceeded to inform me of my departure gate and where the Porter lounge was and to help myself to anything I wanted. Onboard the attendants were helpful and attentive once in the air we were served a box lunch wasn't expecting this at all (considering it's only a 45 mins flight from Ottawa to Toronto) and a beverage of your choice. Arrived at Billy Bishop airport in time for my connecting flight to Windsor.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Kean","Canada","2011-09-01","Windsor to Ottawa. Windsor airport lacks services in general. The Porter staff were friendly and check-in easy. The lounges in Ottawa and Toronto were quite comfortable and it was a plus to have the free Internet access. The snacks are certainly an upgrade from anything offered on other carriers and the flight costs were far more affordable.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Storey","United States","2015-05-31","LAX-BNE-AKL. Great service from flight crew. Lie flat bed with topper was OK and comfortable but not as good as more modern seats. Had single seat 5J which is great if traveling alone. New First lounge in LAX is very nice. Quick hop across Tasman in 737 with always friendly Kiwi crew.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","George Whyte","United Kingdom","2015-05-31","Flew Business Class from Melbourne to London (with stop over at Dubai). The first and longest leg was dreadful. The female cabin crew member who was demonstrating safety procedures just scowled. Not offered much to drink. Man next to me made his bed flat and strapped himself in clearly not wanting to be disturbed. I sat watching the rather small screen entertainment and closed my eyes occasionally. Was I asked if I wanted a meal? No. When I realised I had missed food I was told service had finished so had a whisky instead. Business Class? We weren't able to land in Dubai so circled for a long time before diverting to Bahrain to refuel. Waited there and flew back. This added over four hours to flying time. I was given one can of ginger beer in that time (and that was offered with a scowl). The seats were all right but nothing special. The service was diabolical. In many years of flying all across the world this cabin crew was one of the worst I have encountered and did nothing for the reputation of Qantas. On the second leg Dubai to Heathrow however the cabin crew were polar opposite: friendly and helpful. Food was nothing special though. I used Qantas with great expectations and found it wanting.","","","Business Class","","3.0","2.0","2.0","2.0","3.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Rudbeck","Sweden","2013-12-25","Flew Norwegian's 787 ""Dreamliner"" Premium Economy from Fort Lauderdale to Stockholm. In spite of the teething problems one reads about our flight exceeded all expectations. Boeing has developed an aircraft with cabin altitude pressure and lighting seems to diminishes discomfort and jetlag. Seats were more comfortable (foot/leg rests) than many other airlines' business class seats. The service by all Thai flight attendants was superb.","","","Premium Economy","","10.0","5.0","5.0","3.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G T'to","United States","2013-12-25","I was scheduled to fly on the Norwegian flight to Stockholm from Ft Lauderdale on Dec 21. That flight was canceled due to an aircraft problem. The flight was rescheduled for the 22nd at 12.00 which would get us to Stockholm at 3.30 in the morning. To make a very long story short the flight was canceled at 5.30 and it now looks like we will be leaving at 2 in the morning! The staff were friendly enough but no one knew what was going on and we were poorly informed. Never again.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","David Fisher","Thailand","2013-12-23","Norwegian long haul never again. My flight from Bkk to Stockholm Arlanda was cancelled after a 12 hour wait at the airport. Very bad customer service for information and I had to call many times to Norway until I got answers about my onward journey. No representative at hotel and no message sent to phone or email until the day after. Had to spend 1 night and 1 day at hotel waiting eventually I was found a seat with Lufthansa via Frankfurt. I will never use this company again.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Leonnicol Maeda","Philippines","2014-05-10","Took this flight from SFO-MNL non-stop. I chose this Airline because it was a non-stop flight and I didn't have to worry about transferring my luggage during a connecting flight. Flight attendants didn't smile a lot. It seemed that they looked very tired of what they're doing. Meals were fair but nothing special. The seats were okay but not very comfortable for a 14-hour flight. IFE was very poor. My headphone jack was broken and I could barely hear the movie I was watching. It turned out that the jack in my seat was the problem. Also not all the lavatories were in a working condition. 2 in the middle were out of order 1 lavatory at the back produced a strong odor of cigarette smell. Not all the amenities were complete.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Andre Krummacher","Thailand","2014-04-27","BKK-MNL-TCL-MNL-BKK in December January and April. While the international flights were largely on time (usually delays of about 30 mins) PR does have a horrible on time record on domestic routes. The TCL-MNL flight in December and April was delayed by 3 hours I was lucky to made the BKK connection (rushed in minibus over the tarmac from T3 to T2). On all three trips the MNL-TCL flights were delayed by 1 hour. The excuse is always ""late arrival of aircraft"" which they claim is beyond their control! Food on the international flights is inedible I rate it the worst airline food I have come across. On my last MNL-BKK flight it was freezing cold - passengers complaining. However they only had 20 blankets for 100+ passengers. I guess I need to look for alternatives.","","","Economy","","","3.0","3.0","1.0","1.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","T Goh","Canada","2011-08-30","YQM-YOW-YTZ. Check-in was easy at YQM with polite staff. Bright airy cabin clean-smelling inside the cabin comfortable leather seats with generous space between each row. Professional flight attendants because of a quick turn around at Ottawa before continuing to Toronto we were served food and drinks twice. Both times we were given a box containing a sandwich a salad and a piece of chocolate candy plus the drinks service. Even though it's not warm food its tasty better than pretzels and appreciated on a short flight. The flight was smooth and we landed in Toronto 20 mins ahead of schedule.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Walia","United States","2011-08-05","Round Trip from Chicago to Toronto and back to Chicago. They have a very nice lounge in Toronto which I got to experience when flying back to Chicago. Free use of the computer internet free snacks juice etc. The airlines really tries to take care of you in terms of making you comfortable. My flight was only 1 hr 30 mins and they gave out snacks. Great value for money with nice extras provided.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","B D Dudley","United States","2011-07-06","Porter from Chicago Midway-Toronto. Excellent trip best flight we've had in years. Staff was good plane with just two seats each side and lots of leg room for normal size people. Lounge in Toronto very nice with free beverages snacks and WI-FI.. There is a free shuttle to the Fairmount Royal York Hotel which is a central location.","","","Economy","","10.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Clarke","Australia","2015-05-28","Flew QF1 SYD to Dubai - Very disappointed with this trip. Seat was uncomfortable and narrow. No pre dinner drink now only a welcome cordial. I pre ordered dinner and it was overcooked and barely warm when served. It was tasteless and simply the worse airline meal I have experienced. The arrival refreshment in to Dubai was average. The entertainment system was good. The crew were indifferent. Most didn't seem to want to be there and did very little on this flight. Overall was expecting far more from Qantas especially after experiencing the improvement within the domestic business. I transferred to an Emirates flight (Qantas flight number) and they are certainly miles ahead of Qantas. I am due to fly Qantas to America later on in the year and I am not looking forward to it. Would not recommend Qantas for an international flight in economy.","","","Economy","","4.0","2.0","3.0","2.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Kleinen Hammans","Netherlands","2015-05-27","QF 98 HKG-BNE on new interior A330. My first flight with Qantas and very pleased. New seats have top notch entertainment system and a foot bag underneath the seat in front of you which I found brilliant. Crew was very warm and accommodating I went into the galley mid-flight for a snack and the FA heated a muffin up for me in the oven. I found the new meal service without the trays refreshing. 3 healthy choices for both breakfast and dinner I for instance had an excellent duck noodle salad. 5 different wines on offer! Only downside I found was the outrageous 25 AUD$ charge for seat selection. But will absolutely fly them again when in the region.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Gatos Spyros","Greece","2013-12-23","SXF-ARN one way flight. Excellent flight nice and friendly crew prices ok. It was a short flight but still there was some inflight entertainment. Definitely recommended.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Glyn Redgrave","United Kingdom","2013-12-21","Checked in at Alicante no problems there. Spanish immigration commence boarding through the gate at 20.35 for a 21.15 flight. I go through the gate into a corridor just short of the aircraft to find a locked door where all passengers are queuing. It is in this corridor that we all wait 30 mins in for no apparent reason but it soon becomes clear. 10 mins before the flight is due to take off 2 of the cabin crew appear forcing their way through the queue clutching their bags from the duty free shop in the terminal. They then go through the door to the aircraft and boarding the plane begins. There was no apology from the crew for delaying the take off or leaving us standing in a cold corridor for 30 mins. I do not like being treated like cattle. This was my first and last trip with an airline.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","L Ball","Laos","2014-04-21","Never again! We flew Bangkok to Manila. Manila to Cebu and are flying tomorrow Manila to Bangkok. All 3 flights have had the times changed and quite considerably. This is not normally an issue but we have connecting flights. The worst being our flight tomorrow from Manila to Bangkok. It was originally at 14.15 arriving at 16.45 perfect for our connecting flight at 20.45 so we have time to clear immigration and re-check in. Then it was changed to 15.40 arriving in Bangkok at 18.10 which is just about OK for our 20.45 flight bearing in mind we must clear immigration as it's a different unlinked airline booking. Then today the day before I go online to check in (a good job I have) and our flight has been changed to 17.50 arriving in Bangkok at 20.20 which is impossible for our connecting flight. The best PAL have offered is a 'free' change to the 09.35 flight arriving in Bangkok at 12.05. We now lose half a day in Manila and we had planned to do our souvenir shopping then and we now have 8.5 hours at BKK airport. Yes we could go into BKK but we've visited BKK many many times before (we only live in Laos an hour away). I am not impressed. How can an airline change all 3 flights we've booked?","","","Economy","","","3.0","4.0","4.0","1.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Estrella","United States","2014-04-16","I came back from Manila on March 31 2014 on flight to LAX. As I boarded in NAIA on March 31 2014 the first attendant did not make any courteous comments whatsoever. Her response was rude but I tolerated it because I chose to fly cheap. PAL's Business Class is around $4.000 cheaper than Cathay Pacific and PAL flies direct. Service was not bad and all facilities were working. On our previous LAX-MNL flight the reading light above me wouldn't switch off and like other reviewers have said nothing was done about it. On this leg we paid the $50 for extra leg room in economy and ended up behind the main door with the big hump thereby preventing me from extending my leg forward. We can fly CP or JAL or SA and pay a lot more plus spend more time in the air and on layovers or we can just pay PAL their cheap fares and hope that the next PAL plane we board is newer.","","","Business Class","","5.0","4.0","3.0","2.0","3.0","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Aeron Aquino","United Kingdom","2014-04-14","LHR-MNL-LHR. I had to fly to MNL for an emergency. I couldn't get any flight on the usual airlines I fly with specifically Star Alliance member airlines or Emirates. A PAL flight suited my schedule so I booked a flight with them. I was not sure of PAL when I did the booking as it is fairly new to the London market though it is the only airline that offers a direct flight to between LHR and MNL. The day of the flight came. I did a web check in with no frills. When I got to the airport (LHR T4) the longest queue of passengers waiting to check in got my attention: all PAL passengers on the same flight I was about to be in. Luckily I checked in online so I did not have to wait for hours. PAL does not have its own ground staff hence was outsourced with DNATA which Emirates owns. When I got onboard very friendly FAs assisted me and changed my mood. Service really is great may be the same as Singapore Airlines' service. Food is average had 3 services all throughout the flight. Inflight entertainment is good though as not extensive as Emirates' ICE. No complimentary toiletries in flight unlike Asiana. Seats are wider and comfortable unlike seats on Singapore Air's A380s. On my way back to London I am impressed with the service at Centennial Terminal that PAL exclusively uses compared to Terminal 1 which is stressful. The flight was the longest flight i have ever been into - 15 hours. The service was great. In total PAL LHR flight is good value for money and will fly again with them. Hopefully PAL will have its own ground staff at LHR as DNATA staff do not care and gives bad impression on PAL.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","C Fox","Canada","2011-07-03","A 40 min flight from Windsor-Toronto took 6.5 hrs. What a disappointment. Spending so much money on advertising and not ensuring customer satisfaction is a waste of your resources. Toronto is very sophisticated and smoothly operated. Some compensation should be offered more than a $12 luncheon voucher. I am very disappointed. Next time I will be driving to Windsor not flying Porter.","","","Economy","","3.0","","","","","","","4.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","V Foo","Canada","2011-06-30","Toronto-Chicago. Incoming aircraft was delayed due to weather from departure city. Aircraft was boarded at 8:10pm. Flight is further delayed. Reason scheduled flight crew cannot exceed 14 consecutive hrs of flight time. Aircraft is de-boarded and passengers must wait for a new aircraft and flight crew. No updates. At 10:10pm was offered a small box of refreshments. Contents: 1 cold muffin and a yoghurt. At 11:00pm announcement was made. Flight is cancelled. Next flight tomorrow morning at 9:00am. No offers for a hotel or cab fare. What was stated by the ground crew ""we need to clear the building as quickly as possible because the last island ferry is at midnight"". This is the experience from a first time passenger of Porter airlines.","","","Economy","","","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","P Rubenstein","Canada","2011-06-26","Montreal-Toronto. Morning flight. The night before there had been weather related issues that disrupted the positioning of crew and equipment resulting in cancelled and delayed flights in the morning. It happens and one cannot blame an airline for that. However the ground communication was not good. Porter has a problem in providing updates at the best of times. Although I received an email I was already at the airport when it arrived. I noted that the flight crew was at the gate and one of the additional delays was due to there not being a flight plan issued for the already delayed flight. I am usually a big fan of Porter's inflight service but the service on this flight was poor. All I wanted was a glass of water. The FAs forgot our row and the one behind us. Minor issue but when added to the flight delay and poor management of the situation it put me into a grumpy mood. It was my worst Porter flight experience. Porter is the preferred commuter line for business travellers and on this day it successfully encouraged a great many to consider the alternative Air Canada service into the airport. I hope Porter improves as I do like the airline but its slipping bit by bit and will see this reflected in the loss of passengers as they return to the AC shuttle flights.","","","Economy","","2.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Sun","Australia","2015-05-27","QF18 (JFK to SYD via LAX) and QF431 (SYD to MEL) on 2015/05/18-20. Despite the fact that both of the first two legs of the trip delayed by more than an hour we were kept relaxed and calm by the nice cabin crew who helped us rebook our connecting flights. Nobody onboard actually complained about the lengthy delays. However I soon discovered I was on an older B747 aircraft the entertainment system was difficult to use onboard as it wasn't a touchscreen and it crashed often. The whole design of the interface also resembled an old computer operating system from the 1980s-90s. There was also not a lot of choice of movies compared to the QF A380. When I was watching a movie it got stuck quite often. However despite all this I have not lost faith in QF as a preferred airline.","","","Economy","","8.0","2.0","5.0","4.0","2.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2015-05-25","QantasLink Perth to Darwin via Alice Springs. 717 on this route managed to score exit row seat. First leg you get lunch which was Thai beef wrap and cookies then second leg hot dish. Food nice enough service very good flight on time.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Angelevski","Australia","2015-05-25","I regularly travel on QF497 Sydney to Melbourne. I choose this flight as it is the last flight to Melbourne and I can take advantage of a whole day in Sydney. Being a late departure the Qantas Terminal is always quiet so check in and security is a breeze. Qantas gate staff are forever pleasant and welcoming. Onboard depending on which day you'll fly in a 737-800 or Airbus A330 aircraft pushback is quick and before you know it supper is served attentive crew and always on time. Highly recommend this flight for any late departures back to Melbourne.","","","Economy","","10.0","4.0","5.0","3.0","2.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Adam Denman","France","2013-12-21","Flight DY 1336 SVG to LGW. Announced 2 hrs delay. No info no excuse no apology - nothing. After 2 hrs they announced another 30 mins delay. Again no info. Staff had no idea what was happening. Badly managed. Zero communication.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","B Cheetham","United Kingdom","2013-12-16","This was our first experience with Norwegian Air we cannot fault them in any way. We arrived late at Edinburgh Airport for our flight to Copenhagen we were accepted for Check In we were so grateful as we only had a weekend break booked. The plane looked quite new very clean plenty of leg room the Cabin Crew were very nice. Would not hesitate to use them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Gloria Pineda","United States","2014-04-10","3/8/14 we were denied to board our flight from Basco to Manila due to the strong winds. 10 passengers were bumped off including us. Reason given was they needed to reduce the weight of the plane. No assistance were given to find accommodation or a flight out. Told to go to the PAL office in the town and speak to a PAL agent there. The agent offered us a ticket on a flight 2 days later even though they had a flight next day. We were forced to buy tickets from another airline to be able to fly out next day.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R W Langhorne","United Kingdom","2014-04-07","We fly PAL regularly from San Francisco London and Tokyo to Bacolod. In January after a meeting in Manila we were to take the 12.30pm flight to Bacolod - which PAL was charging a premium for. Six hours later we arrived in Bacolod at 7.45pm. No offers of a meal premium ticket refund or any customer assistance. We are trying to find alternative airlines to fly. It should be noted however that inflight service has always been good.","","","Economy","","1.0","4.0","4.0","3.0","3.0","","","2.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Brynen","Canada","2011-06-09","Montreal to Toronto. Friendly crew and ground staff and super comfortable plane. I was most impressed with their lounge in Toronto with all the freebees.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Joe Graves","United States","2011-05-26","Very poor performance and communications by Porter at Toronto. After telling us the inbound flight was in the air they kept delaying the departure time over and over. 4 hours later we were still not gone. First time on Porter and last time ever. Lounge is nice but no real food - cookies is not good when flights are delayed.","","","Economy","","2.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Lobo","Australia","2015-05-25","Just done a trip from Sydney to New York on QF11 and return to Brisbane on QF 16 in business class. The aircraft from Sydney was meant to be an A380 but this was switched to a reconfigured 747. Was a bit disappointed but the crew and service was great on both legs. I think Qantas must have done some retraining as they were friendly efficient and happy to be there ( which hasn't always been the case). Lie flat seat was comfortable and I was able to sleep well Food was tasty on all legs the menu variety was worthy of business class. Crew topped up wine regularly. Would recommend Qantas this time although it is expensive.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Ron","Australia","2015-05-20","QF93 and QF11 MEL-LAX-JFK 14/5/2015. Everything about this flight was impeccable. From information to passengers about the short delay ex MEL through to the professional and attentive service by all crew encountered both flights were close to full it seemed. I'm 6ft and had no problem with my economy seat so can't really understand other peoples comments regarding space issues. Just ensure you do your seat exercises and wander around periodically. Only gripe were the transfer procedures at LAX that needs a rethink so it's not a bun rush. All in all a rather peasant 21/22 hour experience. Hope it's the same on the way home.","","","Economy","","5.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Ryan","Bahamas","2013-12-16","Flew on the first flight from Fort Lauderdale to Oslo on 29th November. Check in at FLL was very quick and the staff member very friendly. Boarded on time but left about 20 minutes late with no reason given. Inflight movie selection was excellent. Seats are a bit hard but amply space between seats.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Andrew Ratcliff","United States","2013-12-16","I flew Norwegian DY7005 Stockholm - JFK. The flight was an hour late departing and the gate crew did not update the waiting passengers through an announcement or an update to the status screens so none of the passengers knew what was happening. I spent about $70 in extras (food mostly) and still spent less on the flight but the experience left me feeling ""nickel and dimed"". The aircraft was a 787 Dreamliner and I thought the seats were more comfortable than most. The entertainment system was solid but had a poor selection compared to the United flight I took on my way to Europe with about 3X the selection. The big windows made it possible to see out from the middle section of seats. The staff did not seem to be well trained and the lighting and sound systems changed abruptly.","","","Economy","","5.0","5.0","4.0","2.0","2.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Tønnesen","Norway","2013-12-10","From Alicante to Bergen on Dec 7th-13. As always: an attentive crew relaxed and efficient and with a touch of humour. Also good and reassuring information from cockpit about turbulence delays and the like. Tidy cabin and toilets leg-room ok. Web page and ticket reservations excellent. On-board WiFi very good. It's obvious that the airline over the years has put much emphasis on building a robust passenger-friendly culture. Given the recent press coverage about salary-cuts and increase of working-hours I think it's impressive that the crews keep up the good work as always. From long flyer-experience with Norwegian I've never noticed any negative fluctuations of the service-level.","","","Economy","","10.0","3.0","5.0","3.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Michael Daugherty","United States","2014-04-07","I fly LAX-HKG twice a year and am still wondering why my company got tickets with PAL. Starts off 12hr delay at LAX. Every 2 hours they would bump it two more. I live about 30 minutes from the airport and would have gone home if I had known it was going to be 12hrs. Then to add salt to the wound when I landed in HKG and they had lost my luggage. At least they got my luggage to me in Shenzhen about 40 hours later so I feel fortunate. Food and crew were very nice and no complaints there.","","","Business Class","","1.0","5.0","5.0","5.0","3.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Sharrett James","Philippines","2014-04-07","Flew from Singapore to Manila. Last group to get on locker space over my seat was full with other passengers excess baggage they had to find a space half way down the plane! Airline should only let 1 carry on the rest should be checked in. Staff didn't care. Flying out to CDO plane was 1.5 hours late taking off same problem again my locker space crammed with other passengers baggage had to put my bag under my seat.","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Raymond Dyke","Canada","2011-05-23","The staff and the service amazing we just flew to Halifax from St Johns Newfoundland. It was prompt and very helpful staff were fantastic offered help and anything that we need we a deaf bowling team and they treat us just like anyone else.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Thomas Bell","Canada","2011-05-05","An excellent flight over the Easter weekend from Ottawa to Toronto - the lounge in both airports are great and a pleasant surprise to those used to flying Air Canada economy. Ditto for the free lunch on Easter Monday. Excellent service throughout the entire journey - I'd fly with them in a heartbeat.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Fadi Barakat","Canada","2011-04-03","When the destination I am going to is covered by Porter I do not hesitate to book my flight with them. Good things about Porter - lounge at YTC is amazing no waiting in line at security in contrast to YYZ-T1 on a Monday morning. They handle fragile Items in a remarkable way. Downside - not very nice staff when checking in luggage. Expensive over weight and extra luggage charges.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2015-05-20","Darwin to Perth on 737-800 with winglets. This flight time has never changed leaving Darwin at 2.20pm and with the 90 minute time difference gets into Perth a bit before 5pm. Flight is always fantastic. The cabin crew are always great food is top notch plus flight is long enough to watch films. Oh and they always serve free wine and beer. Nice for a mid-afternoon flight of nearly four hours. There is always a choice of mains - had a very nice soy chicken dish with vegetable fried rice. Still all the nice little sides of bread roll and butter cheese and crackers and as it was Easter Saturday a Lindt Easter Egg. Nice touch! Mars Bar ice-cream later on. Can never fault this flight one that I have flown now for twelve years. Always look forward to it.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Heather Camm","New Zealand","2015-05-18","I have used Qantas frequently and always been satisfied but QF161 Sydney-Wellington on May 12 was disappointing. The meals offered were a disappointing choice and the lamb/broccoli that I thought sounded the best was terrible. The 2 people sitting next to me didn't eat theirs either! The cabin crew were very attentive but their English was very hard to understand and not what I would expect on this flight.","","","Economy","","7.0","4.0","3.0","1.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Cooper","United Kingdom","2013-12-06","Flew Malaga to Munich Monday 2nd December. Could not print out boarding pass so stood with all the hold luggage folks at check-in. On the plane the staff hid behind a curtain and told my wife off for waiting for the toilet inside the curtain. Drinks came round eventually but not offered a second one on a 3 hour flight. Today 6th December arrived early at Munich to catch flight to be told it's delayed from 9pm until the following day at 6.30. As I write this am not yet on the flight so we will see. However the compensation for 9 hours at the airport was just food and not other help offered. Claimed adverse weather was to blame but at the check in desk this evening the Oslo flight was boarding so they have abandoned a non hub flight to support a flight but to Norway. Norwegian claimed via their handling agent that everyone got an SMS which was clearly untrue as others we spoke to had not got any update for a travel delay.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tønnesen Audun","Norway","2013-11-29","Bergen to Alicante. The flights with Norwegian are always the same I mean: the overall ok quality of the product is very stable. The cabin crew are very relaxed efficient and friendly. Norwegian is very serious about safety regulations in the cabin and the crew enforces the rules in a friendly and helpful manner. While the ""nordic"" idea about service may lose out against an Asia-based airline the advantage shows aboard a low-cost airline like Norwegian. You may have to wait a few minutes until the crew's free to serve your coffee you may have to stand in line a few minutes for the toilet to be vacant but the crew really work to make the best of it and you notice!","","","Economy","","8.0","5.0","5.0","2.0","2.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Sebastian Tirol Leahy","Hong Kong","2014-04-03","I went on it last summer 2013 with my family from Hong Kong to Manila on an A320. Cabin was clean cabin crew were friendly comfortable seat but poor entertainment system. The food was good and no delays were required. I recommend this for tourists to the Philippines for holidays. It's much better than Cebu Pacific.","","","Economy","","8.0","4.0","5.0","5.0","2.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Todosychuk Ken","Canada","2014-04-02","Here we sit in Manila airport waiting for our 2.35 in the afternoon flight to Puerto Princessa. It is now 5.45 pm. No compensation offered no excuses offered they do not care they are extremely disorganized we will never use this airline again. The staff working at the customer service desks had no idea what was going on as well as being too busy on their phones to even look up and address us.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Martin","Philippines","2014-03-30","MNL - Puerto Princesa - MNL flight using a PAL Express A320. Crew was courteous. Pilots and crew spoke fluent English. Complimentary snacks. No flight entertainment as this was a domestic flight. Both flights to and from were on time.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Jennifer Li","Canada","2011-03-03","Toronto to Montreal. The check-in was simple and waiting lounge was amazing with comfy chairs free drinks and snacks as well as free internet. The plane seats were leather and wide free snack and alcoholic drinks also a plus.This was definitely a great experience and I would definitely fly Porter again!","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","M Kyle","United States","2011-02-26","I used to be a huge Porter Airline fan but recently I have found that their service has gone downhill. They've canceled 3 out of my 4 last flights at the last minute (presumably because the flights were not full and they wanted to consolidate volume on a less traveled route) leaving me stranded. Their call center was rude and unhelpful when I tried to rebook - such a contrast to the service I received when calling to change reservations just a year ago! I'd recommend avoiding Porter at least until their service and reliability improve.","","","Economy","","","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Eric McLoughlin","Canada","2011-02-25","I just returned to YSB (sudbury) on Porter having flown them 6 times since December for personal and business travel. I can easily book a flight with a discount that they offer and get a meal and a drink. Every meal has been different and staff are very good.","","","Economy","","10.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Ian Hughes","Australia","2015-05-18","Just completed a return trip to Singapore out of Brisbane so not a long flight. This is my fifth trip overseas and first with Qantas. I don't believe I will be doing anymore trips with Qantas because they simply do not come close to the competition airlines such as Thai Airways or Singapore Airways. Price is on par but service comfort and food quality is no comparable. I have no idea how others have rated this airline so highly.","","","Economy","","3.0","3.0","4.0","1.0","2.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Sun","Australia","2015-05-13","I was surprised to see all of the negative reviews of the long haul service. I did not experience anything like what was written in those reviews. Flew QF93 MEL-LAX (A380-800) on 2015/05/11. Quite pleased with the service for the most part especially with the cabin staff I was treated very well. Every time I had an issue with something I called and not once did they refuse to assist me. The food was okay although I did not like some of it.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","V Rosendahl","Denmark","2013-11-18","CPH-LGW-CPH in B737-800. Clean cabin and pleasant crew outbound as well as homebound wifi functioning above flight level 300 as announced. Food & beverage still on the expensive side however that's up to the individual. So far my three round trip flights on DY have been smooth.","","","Economy","","10.0","4.0","4.0","3.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Robert Taylor","United Kingdom","2013-11-11","My first trip with Norwegian today and impressed. Low cost ticket but beats the other two major low cost operators hands down. Aircraft presentation first class Crew all wearing a professional looking uniform and provided excellent service a credit to the airline. Wi-fi availability on board the flight made such a difference. I will certainly be looking to see if they fly routes to any future destination I may choose if so will certainly book Norwegian.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Lise Omdal","Norway","2013-11-11","OSL-BGO. Punctual - arrived a little earlier than scheduled time. Aircraft (737-800) brand new. Free WiFi. Seats OK but not too much legroom. No drinks or snacks (it's only a 45 min flight) available - nor for purchase. Staff friendly. Only one seating class (all economy). Ticket fares very reasonable compared to other airlines.","","","Economy","","8.0","3.0","3.0","1.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Casaol","Australia","2014-03-30","Paid for 20 domestic flights for a big family travelling within the Philippines and had at least 2 flights delayed by at least 2 hours (9 tickets affected) without any offer of stay i.e lounge access. Requested Lounge access as my flight delay would mean 7 hours out of hotel accommodation and 4 hours in airport but was told Lounge is for first and business class. No manager on customer service would talk to me as were too busy. Embarrassing as they are the national carrier.","","","Economy","","","1.0","0.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Scarlett","Australia","2014-03-28","Travelled Sydney-Manila return in business class. I was pleasantly surprised - the flight was very comfortable with excellent service comfortable lie-flat seats and was pretty much on time. The only real issue was the poor entertainment system best bring a good book.","","","Business Class","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Michael Doyle","Canada","2011-01-21","It takes you back to the days when airlines actually cared for the customers and they were not just a seat number. The cost of the flight was perfect for our budget. We took advantage of a 30% discount that was offered during Christmas time. They gave us the opportunity to choose the seat we wanted on the flight. The aircraft was clean and for it's size comfortable. The cabin crew were courteous. It was nice getting a glass for drinks rather than a can or a paper/plastic cup. They also provided a delicious snack during the flight. There was no extra charge for a glass of wine. Check in great - they have kiosks set up so it take only moments to check in. Pleasant waiting for the flight in a very comfortable lounge area and again provided with refreshments at no extra charge.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","T Stewart","Canada","2010-11-13","I have used Porter for booking business flights for management and colleagues and in the past year we have had numerous cancellations of flights with very little or no notice. Porter should not claim to have so many flights per day to certain destinations when they cancel flights on a whim because there is not enough people on them. I would not recommend this airline for anyone using it for business travel unless they allow themselves a huge window prior to their first meeting or chances are they won't make it as their flight very likely will be cancelled and they will be bumped to later in the day.","","","Economy","","1.0","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","John Attersley","Canada","2010-10-26","First time flying with Porter from Halifax to St. John's and return this week. Very good service cabin crew on both flights very professional. Check in staff at both airports very good. Flight from St. John's was delayed due to weather and received e-mail notice before heading to the airport so did not have to hang around the airport.","","","Economy","","9.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Coenik","Australia","2015-05-13","QF29 MEL to Hong Kong on one of the refurbished A330. We were in Business class and the new seat layout of 1-2-1 is great. The new seats are very comfortable with plenty of room and storage space. We had window seats so sat one behind the other. This offers every other seat right up against the window with the storage on the aisle side and the other seats the opposite where they sit against the aisle (with the potential to be bumped) with the storage against the window. If you are a window viewer make sure you pick the right seat configuration. The crew were great but the lunch meal was below Qantas standard. I had fish and it was dry and tasteless. Their wine selection was great so it was the food part of the meal that was the let down. Entertainment was great and the flight was on time and drama free.","","","Business Class","","8.0","5.0","5.0","2.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Brodie","Australia","2015-05-12","I flew Qantas QF27/28 in economy to and from Santiago on the 8 October 2014 and 5 January 2015 respectively. The QF27 leg to SCL was fantastic. At the counter my oversize baggage was checked in without issue. The food was great and it seemed like every hour or so crew were coming around with desserts ice creams or drinks. The crew dealt with a drunk unruly passenger seated in front of me in an assertive way and the CSM disarmed the situation. The staff seemed to strike that balance of being friendly and getting on with the job in an efficient manner. As we approached Santiago from the south the Andes came into view on the right - definitely choose the right side of the plane if flying QF27! This would have to be one of the most scenic long-haul flights in the world and certainly gave an adventurous feel to the beginning of my 3-month holiday. Coming back the other way on QF28 I again had awesome views of the Andes from the left-side of the plane as we tracked very far south over Chile's Patagonian archipelago. One negative I would highlight is the price. The fare to South America is generally expensive so it's worthwhile waiting for a sale. I paid $2350 return but have a sale fare booked next year for $1600 in Jan/Apr. It helps if you travel a few weeks either side of Christmas. Staying on cost Qantas charges for seat selection. For me it's window seat or nothing so I didn't mind coughing up $25 each way but its worth noting that competitor LAN offers free seat selection. Lastly the entertainment selection is good but the provided headphones only provided sound through one ear. Combined with the roar of the 747's engines at the back of the plane I couldn't really settle into a movie as I was straining to hear the audio. I flew LAN's 787 within South America and the quietness of that aircraft made watching movies much easier. Something to consider now that LAN flies the 787 on the SYD-AKL-SCL route. On the flip-side its comforting to know you're on the tried and tested four-holer 747 as you cross the deserted Southern Ocean (and you don't need to make the stop at AKL making for a quicker flight).","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","I Klaus","Australia","2015-05-11","April 10 QF10 Dubai to Melbourne. I have been a Qantas customer and frequent flyer for many years. On this particular trip together with my 9 year old son coming back from a holiday in Europe the disappointment with this leg of the flight was big. We been pampered from Frankfurt to Dubai by Emirates and then continued on Qantas back home. During this 13 hour flight the provision of food and drinks was poor. No child meal despite request one warm meal 11 hours after boarding before only snags and one pizza slice. No trace of the crew occasionally they pass through. The one warm meal was just one aluminium tray no sides. The service on QF10 was to be expected from a budget airline but here we paid well above the budget flights. Never again QF on international.","","","Economy","","1.0","3.0","4.0","1.0","4.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C K Bourne","United Kingdom","2013-11-04","Gatwick to Lanzarote. My wife and I had a great flight no problems at check in no problem boarding. Good all round experience will be using them again next Sept in fact booking flights this w/end. Good job to all at Norwegian.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S de Thierry","United Kingdom","2013-11-01","Alicante to Gatwick 31st October 2013. 21.15 departure. No Online Check-in which meant long queues at the airport for passengers with hand luggage only to get their boarding passes from the desks (no explanation as to why online check in was not available). However there were 4 desks open for just 1 flight which meant the queue moved quickly. Boarding process chaotic with people unsure which rows were boarding (unclear announcement poor organisation by gate staff) so only a trickle of passengers boarded for quite a while meaning the whole process took twice as long as it needed to. Other carriers have much more efficient and streamlined boarding procedures which Norwegian needs to learn from. Last 30 passengers to board had their hand luggage put in the hold because there was no more space in the cabin (no-one checked size of number of pieces of carry ons). Onboard seat pitch good seat comfort acceptable for a short flight. IFE shown on screens (cartoons etc). Free wifi available but extremely slow. Cabin crew very friendly. No pushy selling (in fact no announcements were made after takeoff until just before landing). Lights dimmed for people to be able to rest. On-time arrival. Norwegian on the ground are somewhat amateurs however onboard experience was very good. I would use them again but they need to improve their ground experience.","","","Economy","","8.0","4.0","5.0","0.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Bagsit","United States","2014-03-27","I flew to Manila Philippines with PAL last July 2013 and it was the worst airline experience I have had. The crew were not willing to help passengers. Inflight service was slow and did not even offer drinking water during the flight. I asked for one and the flight attendant said ""in a while"" and never came back. I will not fly this airline again.","","","Economy","","","3.0","1.0","3.0","3.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Roland","Austria","2014-03-24","MNL-HKG. Chaotic and long waits at Terminal 2. Very friendly check-in. Paying the terminal fee (not knowing why) is not possible to pay with credit card like in Terminal 1 and 3. Flight was delayed for nearly 2 hours. Staff onboard were very friendly few films only (compared to EK or TK) but very delicious food. Seats were ok! In HKG the luggage took a very long time to arrive. I will fly again with PR.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Geraldin customer trasvel=""left""〉","","2010-08-30","Hospitality and care is outstanding. Cabin comfort seats and leg room all appreciated. Check in than pleasant and accommodating.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Klass","United States","2010-08-04","Toronto-Newark. Great first experience with Porter. A hassle free getaway from Toronto convenient island airport downtown. I appreciated that all the extras like baggage wifi snacks transfers were free - I hope they don't change. The lounge was modern and comfortable enough with frequent updates on flights delayed due to weather. The cafe area in the terminal was a nice touch but was a bit messy when I arrived and the toilet needed a bit of freshening up too. Onboard cabin was clean legroom great service friendly and professional. Tiny onboard snack served and a real glass of wine. Can't complain. Good value great service on the ground and in the air. Something that seems to be a thing of the past for most of the big US airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Lee","United States","2010-07-24","NYC to Toronto and delighted by Toronto waiting lounge. The airport is extremely convenient to downtown Toronto (arriving we walked to the new Thompson hotel. Returning we took a cab for about $8.) The waiting lounge in Toronto features seating for 2-4 people with small tables reading lamps and low screens so that every seating section feels semi-private. They also offer complimentary coffee tea sodas and snacks (nuts Walker's shortbread). I found the check-in and waiting experience convenient and pleasant.","","","Economy","","9.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Stuart","Australia","2015-05-08","We flew to Santiago Chile in Jan 2015 by Qantas on Premium Economy. After having flown LAN several times in the past I have to take my hat off to Qantas for the quality of their service and their professionalism. It is rare nowadays to find good service when you fly around the world. Flights are usually packed and cabin crews leave much to be desired. The carrier a 747 was old but well maintained and upgraded.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Seton","Australia","2015-05-01","Recently flew the Dubai-Sydney leg of our European trip on Qantas with my husband and 17 month old. I was so impressed by the friendliness of the crew particularly towards those of us with young children. Their attention warmth and smiles really made me feel comfortable and that help was at hand if needed. This was in stark contrast to the crew members of the other airline we took on our outbound flight and Paris-Dubai leg. The entertainment was good and included the favourite shows of my daughter which was a real plus. As airline food goes it wasn't fantastic but better than expected. I would book with Qantas over other airlines if I had the option especially when travelling with small children.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ralph Neil","United Kingdom","2013-10-29","LGW-ACE. Great flight times excellent value for money and comfy new 737-800. My wife and I travelled with Norwegian for the first time my wife is a wheelchair user and the assistance and courtesy from Norwegian was the best we have ever had. Seats were excellent I am 6 ft 2 and had more than enough leg room. Flight both ways took off on time and arrived early which is great. Will be booking with them again for next years holiday. Would recommend to anyone and in fact already have. Our crew were extremely polite and efficient.","","","Economy","","10.0","5.0","5.0","0.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Beswick","United Kingdom","2013-10-22","LGW-ACE. On time new 737s comfy bucket seats good legroom free wi-fi was brilliant and a real bonus compared to BA and Easyjet. Staff were great cant fault it. You can also choose any seat for free at the time of booking including exit rows.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jacek Zielinski","Thailand","2014-03-17","PR731 BKK-MNL Feb 27th. Online booking smooth as was online check-in. At BKK priority Immigration and lounge pass given direct down to THAI Business Lounge D. Far better lounge than the SATS that PAL uses at Changi. Onboard seated beverage requests taken asked for Champagne. 5 min later told they have ran out of Champagne. I ask how is this possible when we are still firmly at the gate. Purser explains PAL is not allowed to restock anywhere other than at home base in Manila. Since Feb 1st they are allowed to load only 2 bottles for Business class for 2 sectors. This A340 had 24 Business class seats 13pax. Outbound had 19 pax and all Champagne was consumed. Purser visibly frustrated by this policy but powerless. Same policy applies even to long-haul flights. Equally Economy is now limited to 120 cans of beer. Running out of Premium Class service items even before departure is ridiculous. This is regrettable because food was good and portions adequate and PAL Cabins Staff in Business is very friendly courteous and attentive. Seating was also comfortable as this was their long-haul A340 (Crew rest area in front Galley). Departure was delayed by about 20min arrival almost on time. Will fly again 2 weeks from now but if the same repeats itself I'm done with PAL.","","","Business Class","","7.0","4.0","5.0","2.0","2.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","John Contreras","Philippines","2014-03-11","MNL-BKK-MNL. Flew last summer on an A340. interior are old entertainment is poor (drop down tv monitor only) boarding is delayed by 15 min only (no problem) take off is again delayed by 10 min (not fault of the airline). Flight crew robotic (not consistent with their domestic crew). Return flight is same crew are robotic and not warm but they are professional. PR lags behind other Asian competitor. Will fly them again maybe after rehabilitation is finished.","","","Economy","","7.0","5.0","3.0","5.0","2.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Reuben","New Zealand","2014-03-07","Brisbane-Darwin-Manila return Mabuhay (Business Class) on Airbus A320. This is a very poor business class product. Seat was an old style recliner seat with a pitch comparable to economy class of other carriers. Seat reclines for about 2 inches and does not have any leg rest making it the most uncomfortable during a 7.5-hour journey. Entertainment is very poor no noise cancellation headphones and no amenity kits were given despite being advertised in the website. Service was attentive but food was very standard. Overall it was a very disappointing experience flying the Mabuhay Class product on this route. Unless they will upgrade their equipment the product is not worth the price.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Milicevic","United States","2010-07-14","Toronto to Chicago Midway was outstanding. I had to reschedule last-minute and had this done with no questions asked for a pittance. The experience at Toronto airport is civilized. Check- in staff friendly and the same number of agents (check-in and waiting lounge) would probably serve like 20 times more people at a regular airport. In the lounge free wi-fi espresso teas soft drinks munchables papers power plugs and fabulous views of the city. On the plane there was some tasty food and drinks served in china and glassware. And when we arrived our bags were waiting for us taken off the belt with handles pulled out. How's that for a nice touch? Plus the immigration at Midway is a breeze. I enjoyed the lack of commercial outlets around the airport - this is down to taste but do you really want to pass through rows of greasy spoon and faux haute couture establishments on your way to the plane? The only legitimate concern remains their apparent willingness to cancel flights.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Silverstone","United States","2010-07-06","EWR-YTZ return. Have not experienced flight cancellation/consolidation with Porter in three trips thus far in spite of having two flights being nearly empty! YTZ is immensely convenient and in spite of some lower fares to YYZ they rarely make up for the increased stress taxi fare and time that comes with flying into Pearson. Porter is much more stress- free. Good cabin and service for short-haul excellent ground staff in YTZ - nearly missed my flight and they managed to get me from the ferry to the gate in 5 minutes flat (do not recommend trying this intentionally however)! Good service and value but VIPorter frequent flier program needs work - coordination with booking system and check-in is poor (name on VIPorter didn't match passport name necessitating a few annoying calls). Also wish you could select a seat in advance.","","","Economy","","8.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Brian Stamp","Canada","2010-06-30","Very friendly staff in the airports and the plane. Planes clean and comfortable - only two seats per side. Web site good. Free snacks/sandwich and drinks for economy. Planes are turbo prop but modern and appear well maintained and running three flights a day from St. John's to Halifax.","","","Economy","","10.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Phil McConnell","Australia","2015-05-01","SYD-MEL. I don't think there is a single airline in the world today that can offer a domestic economy experience on a short haul flight as good as that on last nights QF477. Smooth flight comfortable seating genuinely engaging flight attendants excellent food and wine. Not the worlds most advanced IFE on this older B737-800 but I know most of the fleet is getting upgraded. The new hot food service box pack is excellent and the quality has clearly been improved- Coconut Chicken curry last night or a prosciutto salad. Nice to be offered a 2nd bottle of wine as well.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Gerner","Australia","2015-04-30","Flew MEL-LAX and return on the A380 service in Premium Economy. After seeing some mixed reports this was a very pleasant surprise. The outward flight was on the upper deck which in Premium Economy had a bit more room and was a bit quieter than the return flight which was downstairs in Premium Economy. Both flights left and arrived right on time. In the A380 this is a very good product with the seating and comfort level almost the equivalent of older generation Business class. The cabin crew and the service were excellent the food good without being remarkable and the in-flight entertainment also excellent. This is very good value for the money especially if you book early enough when the prices tend to be lower. Compliments to Qantas.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","K Simpson","United Kingdom","2013-10-20","Flew Malaga - Gatwick great friendly crew modern clean aircraft. There wasn't the feeling that you were on a low cost carrier. Will use them again. I did feel the charges for food and beverage were a bit high.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Havnegjerde Kristoffer","United Kingdom","2013-10-20","Fly Norwegian more or less 15 times a year return between various places. All but one has been excellent in regards to on time. Service and product has been very satisfactory. Nice clean cabin in comparison to other low cost airlines. Wifi is a bonus. Staff are friendly for the most. All in all a pleasant travel experience. Probably the best low cost experience in Europe as far as my experience goes. Great app for the smart phones available any gate or time changes it will alert you by SMS. I will try their long haul flights when it becomes available from Gatwick in 2014.","","","Economy","","10.0","4.0","3.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Prawdzik","United Kingdom","2013-10-16","CPH-LGW DY3516 on 15 October. As a nervous flyer I did not hesitate choosing Norwegian on this last minute booking knowing their fleet is modern and free wi-fi on board definitely helps to kill time during turbulence. As soon as I boarded the aircraft I let the flight attendant know I was experiencing strong flight anxiety to which she responded by giving me a bottle of water and offered me a less turbulence-prone seat in the front aisle row of the aircraft (before I was at the back in the last row). As soon as we took off other members of the crew constantly kept on making sure I was fine and when some moderate turbulence before landing occurred a male crew member sat by me and talked reassuringly. On top of everything the pilot made various announcements during the flight and communicated with passengers. These small things and professional flight crew contribute to the fact that I will definitely choose Norwegian in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Sab","Thailand","2014-03-05","I flew Bangkok to Manila once a month for business for almost one year unfortunately I don't recall having one single flight on time. The average delay on this route is about 1-2 hours. Whether morning flight or late flight you face the same issue missing your connection no compensation nor accommodation arrangements. I am a gold frequent flyer on Air France China Eastern and Thai Airways from now on I am going to stay away from this airline.","","","Economy","","","1.0","1.0","0.0","2.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mueller Martin","Germany","2014-02-24","Flight from Cagayan de Oro to Manila plane was clean staff always friendly to the passenger. PAL is really a much better airline than the years before. Snacks coffee and water were offered. All in all a nice flight again with PAL.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Karen Louie","Canada","2010-05-31","I will not fly Porter again for business. They cancel and consolidate flights all the time - I've been the victim of this 2 of the last 3 flights I've taken with them. I almost got stranded in Boston overnight as they cancelled the last flight of the day on me. This past weekend they cancelled my flight again. I think this is because of low passenger loads. But they should not be able to claim say 10 flights per day to a destination if they cancel half of them. A free coffee in the Toronto departures lounge (no free coffee on your way back as there are no lounges in other airports for Porter) does not make up for my lost time and the stress of not knowing if I'll be able to make it home that night.!","","","Economy","","1.0","","","","","","","1.0","0"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","E Findley","Canada","2010-05-26","On time departures quick no hassle check-in great in-flight service superb lounge pleasant in-flight staff - a delight. Baggage arrived at carousel in record time!","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","S Stein","Canada","2010-05-11","The fact they fly into Toronto's downtown airport saving the hour-plus commute is a bonus. Free WiFi coffee and cake in the waiting lounge pleasant staff free snacks and drinks on each flight (wine or beer on afternoon flights) comfortable seats on-time departures and a hassle-free check-in process make flying Porter worthwhile.","","","Economy","","9.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","A Boltwood","Canada","2010-03-16","I enjoyed flying Porter out of Toronto into New York. Friendly staff and civilized service. The disappointment was flying back in foggy weather. My flight was redirected to Hamilton because the Island airport doesn't have good navigation systems for landing in fog and Porter's terminal at Pearson doesn't have Customs agents. Porter arranged buses from Hamilton to Toronto so they handled the situation well but the trip took much longer than planned. I would use Porter again for domestic flights but not rely on them for on-time arrival from the US.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Val Henderson","Australia","2015-04-30","BNE to Singapore. Checking in using machines just about everyone needed assistance. The seat allocation for my husband and I were many rows apart. Everyone ended up at the bag drop where this problem was sorted. A330 Airbus was cramped tired ditto the crew. Food less than ordinary no tray but just main meal container (one was cracked) plus roll and envelope with cutlery etc. Overheard passenger asking cabin crew member to recommend which of the meal choices - the reply was ""Madam I would recommend eating before you board the plane""! The pre- landing snack was a sort of pizza contained in a thick cardboard box - made in England. Entertainment programme was minimal. Return flight fortunately on a rather more modern plane better range of entertainment but the crew were brusque uncaring and disorganised - would not feel confident about them in a crisis. Never again on Qantas.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Kamperman","Australia","2015-04-28","QF 28 22nd April. Qantas experience in business class between Sntiago and Sydney was just excellent. Food was great seats brilliant and service was punctual friendly and professional. Can't fault Qantas on this service.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Halpin","United Kingdom","2013-10-15","Just travelled from Malaga to Gatwick very modern plane efficient friendly staff great having free WiFi. A very good low cost Carrier not all the constant advertising announcements like Ryanair. Great price would highly recommend Norwegian and certainly will travel with them again.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Hoff","United States","2013-10-07","Stockholm to Bangkok. Flight was pretty much on time and they weren't as strict with carry ons as other budget airlines but those are the only 2 good things I have to say. The plane was very old no WiFi you pay extra for food the ancient movie screens did not work for more than half of the 10 hour flight and the flight attendants were not helpful or knowledgeable at all. I would never fly with them again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Gallucci Charles","Canada","2014-02-20","YQT-YYZ-MNL-YYZ-YQT in May-June 2013. I had flown through HKG and NRT to get to the Philippines in previous trips. So much easier to make one connection in YYZ rather than having to make 2 connections. Staff were good plane was very good. I paid the $20 for premium economy. Was a newer Boeing 777-300ER with a fair bit of room. (Pro tip: Sit on one of the sides not the middle section.) The warm cloths towards the end of the trip are a nice touch as I usually only get those when I fly in Business Class. Only complaint was not enforcing carry-on restrictions which can get out of hand. Ample baggage allowances. Terminal 2 is better than Terminal 1 but not as good as Terminal 3 IMHO but it's good enough and certainly not the fault of the airline. Immigration and Baggage was probably about an hour but again not the fault of the airline. Flight is overnight which means you arrive early the next day and can start your business or whatever immediately. I have another trip booked on the same route this May 2014 so yes I will be flying again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Jones","Canada","2014-02-10","YVR-Manila Dec 2013 return in Business class. As always the service was exemplary and we were made to feel welcome by the 2 crew members assigned to us. This was our third time in Business Class with PAL. The food was faultless. I do not know why people complain about their lie flat beds they are comfortable. The new business class lounge in Manila is a huge improvement and is very welcoming airside. The cabin on the 777 was spotless though there was an issue with my pillow not being clean as we boarded in Vancouver but this was changed. The purser approached me to apologise.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Osmundo","United States","2014-02-07","I flew business class round trip from LAX to MNL in January/February 2014. The 747 and A340 were older models. The service was excellent and made up for the older generation aircraft. The pilots were also very good with smooth landings. There was moderate turbulence on the way back to LA but the pilots handled it very well.","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","Bob Meldrum","Canada","2010-01-26","I had a chance to try their service in order to get to Chicago. The flight had a four hour stopover in Toronto but still it was outstanding in every way. The Border officer at Midway Airport was efficient but welcoming. Certainly much better than the experience I had had at O'Hare.","","","Economy","","10.0","","","","","","","4.0","1"
"porter-airlines","/airline-reviews/porter-airlines","Porter Airlines customer review","D Howe","Canada","2009-12-19","Return flight from Ottawa to Toronto. The lounges at both airports are a nice touch with high quality snacks and gourmet coffee. Outbound we got offered the same snacks as served in the lounge with our beverages. Complimentary wine was served in a real glass. Returning (same time of day) we got a lunch box with a half sandwich and cheese and crackers. I would still prefer to fly in a jet than a Dash 8. They claim it to be quiet but its really only quiet compared to other propeller planes. All in all nice service and a good product. But really 20 years ago all the airlines offered a snack lunch free drinks and in a jet. The Toronto Island Airport is a great location but it will be nice when there are some facilities before security to allow people to visit before going through security. One concern is that with the amount of overwater flying Porter undertakes using this airport on Lake Ontario (and now they fly to Newfoundland too) I would have thought that the seat cushions would at least double as flotation devices.","","","Economy","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Dawe","Australia","2015-04-28","Traveled Qantas economy to Bangkok on flight 23 returning flight 24 the overall experience was very average. Their new menu was terrible meals were poor and they are not anywhere near the quality of other full service airlines.","","","Economy","","3.0","2.0","2.0","1.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Judy Morris","Australia","2015-04-27","Apr 23rd Perth-Melbourne QF 772. Apr 30th Melbourne-Perth QF 485. I flew Qantas London to Perth 40 years ago and vowed I would never do it again after the most horrendous experience. My daughter booked this weeks flight for me and I was horrified to find it was with Qantas. I have now forgiven her following the best interstate flight I have had and am almost looking forward to my return trip next Thursday. The cabin crew were delightful and friendly. I had an excellent stir fry served with a smile and good wine for lunch and my seat had plenty of leg room.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Matt Sammut","Australia","2015-04-27","Melbourne to Perth return in the A330. Newer 330 was fitted with AVOD and the other older one with iPad's. Nice tasty meals both ways professional crew who were friendly and accommodating to all requests. Looking forward to the refurbishment of all the A330's in the coming year ahead. Will continue to fly Qantas as my first choice.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Paul Samiec","United Kingdom","2013-10-02","LGW-GCN (Gatwick to Gran Canaria). Unfortunately low cost airline means in this case a lot. The price was ok but it's really showing what are you paying for. The seats are the most uncomfortable I have seen. If passenger next to you is a little bit bigger than the size of the seat then you are just stuck and pushed. Free wi-fi is a good advertising option but works very slowly. It takes several attempts to make anything work on Wi-Fi. Another rip off is the bar on board. They don't accept payments in Euros! Only credit cards and UK Pounds. The worst part of flying with Norwegian is the rude staff. It happened both ways: from London and back from Gran Canaria. There is a lot they can learn from EasyJet. If you a looking for a very basic flight without being fussy about service on board quality of seats and rudeness of staff then Norwegian is for you. Otherwise I will suggest trying some other airlines.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Tuomimaki","Finland","2013-10-01","We booked a 3 week trip to Thailand and started our journey on September 7th from Oslo where our flight was scheduled to depart directly to Bangkok. Problems started immediately. Aircraft had technical problems and boarding was delayed several times. During the exhaustive wait information was given in Norwegian until the angry non-Norwegian customers demanded English announcements. Eventually the captain announced that the crew ran out of work time. We were taken to a low budget airport hotel late in the evening to spend the night and were told that we had to be back at the airport at 5 am next morning. We returned to find that the flight was delayed again to 8 am. They decided to give up fixing the plane and arranged to fly everyone to Stockholm in order to get on to a new plane to Bangkok. Naturally this required 3 separate flights to get everyone and the luggage there. Finally we took off from Stockholm towards Thailand after over 24 hours of waiting. Return flight had no more success than the first one. As I'm writing this our original flight from Bangkok to Oslo is already cancelled and there is no information whether Norwegian is able to get us back home somehow. Our original departure was scheduled at 9 am on Friday 27th and now it is 5 pm on Saturday 28th. Very unacceptable unprofessional and below any standards considering that we are living in the year 2013.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Simon","Australia","2014-02-03","I have been flying MEL-MNL-MEL and SYD-MNL-SYD for the last 6 months. Initially PAL we're using 777 for both of these routes. Planes were brand new with lie flat beds in business. Since about September PAL have been using older 330/340 planes. Business seats are old and just a little better than economy. Business upgrades have been a waste of money on these. Service though has remained top class throughout the period.","","","Business Class","","5.0","2.0","5.0","4.0","2.0","","","2.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","G Greenwood","Australia","2014-01-31","Hong Kong to Manila PR 301 27 Jan 2014. A320 cabin was very confined and there was a long queue for toilets - was nowhere near as pleasant as previous flights taken in their A330. I will make a conscious effort to book PAL flights on their larger aircraft in future.","","","Economy","","1.0","1.0","1.0","4.0","0.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Cavanagh","Australia","2015-04-23","Sydney to Singapore QF81- All new A330-300 seating. All seats in business have direct aisle access. The suites are not as large as I had expected but still very spacious and well appointed. Q-eat is an excellent initiative and I ordered my lunch online a week earlier. No hassle trying to decide what to eat when on board. The new lap sash belt meant I could have the seat in the recline position on take off. The staff were not totally familiar with all the workings of the suite so some staff training would be helpful when customers ask a question.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jay Kay","Australia","2015-04-19","Flew Sydney to LA (QF11) and LA to Sydney (QF18). Was mortified by the unprofessionalism and lack of service by the cabin crew. Memorable experiences - I asked for water and was told to wait for the cart to arrive the cart did not arrive for upwards of 20 minutes. Later in the flight I witnessed a ""premium economy"" member's request for a second bottle of water being serviced. I guess you have to fly premium or business to be accommodated with this airline. On two occasions we were told the hot food ran out so we could only choose the cold food. Was also served burnt garlic bread. The tray tables were dirty and sprinkled with food / sugar particles. Heard a flight attendant audibly utter how ""over the flight"" she was. On QF11 the toilets were not cleaned regularly. Would not recommend or fly with this airline again.","","","Economy","","4.0","4.0","1.0","2.0","3.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Reeves Tim","Australia","2015-04-16","Adelaide to Canberra via Melbourne three flights on 737-800s one on a 717-200. With typical Qantas efficiency all flights departed and arrived on time and luggage was first off the carousel. Staff pleasant and professional. It's a shame that cost-cutting is so obvious - being handed a bottle of water instead of in a glass is so downmarket. And I do expect lunch and the offer of wine on a flight which departs at 11.45am and arrives at 12.50pm not a 'refreshment' and water again. But these are minor quibbles.","","","Business Class","","9.0","5.0","5.0","3.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","V Hawkwood","United Kingdom","2013-09-29","Travelled return from LGW to Gran Canaria using this airline for the first time as they have great early morning flights ie 5.35 and 5.50. Check in both ends quick and stress free. Punctual take offs followed by enjoyable smooth and comfortable flights and added bonus of free wifi on board. Ground staff and air crew nice helpful and very professional. Also regular audible updates from the cockpit during both flights. This will always be our airline of choice in the future.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Hodson","United Kingdom","2013-09-24","LGW-BCN return. Given the price paid was expecting an ultra-LCC. Instead was pleasantly surprised by the modern fleet spacious interior reclining seats overhead monitors and friendly and professional service. Not militant about hand luggage which meant boarding was fast and easy. Free WiFi is a real bonus. Would go out of my way to choose Norwegian over their many competitors on this route.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Haveri","United States","2014-01-28","My husband and I traveled recently from LAX to Manila and back. We are vegans and had called Philippine Airlines twice to confirm our meal requests. On the trip from LAX to Manila we were served excellent vegan meals and the cabin staff were excellent. We had a problem on the return trip. We arrived to Manila airport 3 hours before our flight after traveling 2 hours from our resort. The business class lounge had no vegan or vegetarian food. We walked all the airport food concessions. Not one had any vegetarian food. Then we boarded our flight. The business class stewardess asked us for meal choices and when we said we had requested vegan meals she looked surprised. The Catering manager and his assistant came on board to speak to us to tell us to take the next day flight and the airline would have a meal for us. The only thing I can say is the business class stewardess was excellent. She did her best to find nuts fruits and remove meat and cheese from salads.","","","Business Class","","5.0","3.0","5.0","1.0","3.0","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","G Lebo","United States","2014-01-14","YYZ-MNL-BKK on Jan 10 2014. 777 plane fairly new and very clean. Stop in YVR for more passengers and crew change. Then 13.5 hours to Manila. I thought overall the food selection was very good. Nicely presented and well garnished. Seats were comfortable with almost full flat. Was able to sleep and I am a fairly large man. Although the on demand entertainment system worked well I found the selection a little small and the movies somewhat aged The 3.5 hour flight from MNL-BKK was on an A340 that was showing some age. After take off we found the entertainment system did not work. Seems it was ok in economy but Business was not. The FA returned shortly with a stack of I Pads and gave them out. They had music games and movies. Really nice touch. The lounges in both YYZ and MNL were nice with food and WIFI.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Castagno Mauro","Italy","2014-01-10","I booked 2 domestic return flights Manila-Caticlan/Boracay-Manila and Manila-Busuanga/Coron-Manila. The first one that was also their first flight to Caticlan in the early morning was incredibly delayed whereas their bigger competitor was continuing to announce boarding and boarding to Caticlan/Boracay and to various other domestic destinations. My second flight (from Caticlan to Manila on 2nd January 2014 morning) was also delayed but not too big a delay. My third flight from Manila to Busanga on 2nd January 2014 (afternoon) was cancelled. My fourth flight from Busuanga to Manila on 6th January 2014 (afternoon) was cancelled as the third one. Canceling the above mentioned flights meant one extra night in Manila and one extra night in Coron Town (both paid by Philippine Airlines including return transfers and very small meals both for Dinner and Breakfast). Based on what I experienced directly i.e. my same (afternoon) flight from MNL to Busuanga was canceled also on 1st January 2014 on 6th January both flights from Busuanga to Manila were canceled it seems that at least during the first week of 2014 the route Manila/Busuanga-Manila was operated by Philippine Airlines/PAL express on a Best Effort way so beware! Based on my personal experience if you plan to fly to Busuanga then Cebu Pacific looks like a much more reliable option.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Moess","New Zealand","2015-04-14","QF 163 Sydney to Wellington 8 April 2015. We missed our connecting flight due to the inefficiencies of Vietnam Airlines and Qantas stepped up to the party had ground crew waiting at the door of the plane whipped us of on the cart to the transfer desk booked the next flights to Wellington NZ. Extremely efficient well organised and very much appreciated. The flight was fantastic meals good quality and service attentive. (SYD-WGT).","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J West","United Kingdom","2015-04-14","On flight EK 5566 February 6 Perth to Sydney my request for a non-lactose meal had got lost in the system. A hostess Veronica went out of her way to source a suitable meal for me to ensure that I did not go hungry. This was much appreciated and turned a potential disappointment into a pleasure.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Honto Leung","United Kingdom","2013-09-24","I fly between Stockholm and London twice a week. I initially flew with SAS but their punctuality was outrageous. Tried BA just as bad so tried Norwegian. At first they were good but steadily the planes are arriving later and later. I pay on average £450 for a return trip economy. This is now the 3rd Sunday in a row where the flight has been delayed. Be interesting to hear the excuse for this week. Considering it is only a 2 hour flight delays of 45 mins are not really acceptable. To be honest all Scandinavian flights are a joke and they are all as bad as each other.","","","Economy","","","3.0","3.0","0.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tiina Seppälä","Finland","2013-09-22","HEL-CPH-HEL 16 September 2013. Booked my first flight with Norwegian and it turned out to be my worst air travel experience. Low cost airline service: paying for every little service (baggage seat selection drinks) separately is not for me. I cannot recommend to anyone. Wifi didn't work.","","","Economy","","1.0","3.0","2.0","1.0","2.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Mosley","Australia","2014-01-08","Melbourne to Manila. Aircraft was an old A330 (scheduled to be an old A340 - normally a 777 though). Lounge in MEL is the Air NZ Koru Club lounge - one of the better lounges in Melbourne. Initially delayed for 2 hours due to late arrival of inbound a/c then further delayed by 1/2 hr due to technical problem. Bussed out to plane. Inflight seats are old. Do not recline much - no lie flat beds here. Luckily its a day flight. Service was quite good. Meal was average. Luggage arrived as expected. 4/10 overall.","","","Business Class","","4.0","2.0","3.0","3.0","0.0","","","0.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C J Toledo","Australia","2014-01-03","Business Class from Manila to Tokyo and the only issue I had was their inflight meal portion size. There were two options of either Chicken or Fish I decided to have the fish and the portion size was ridiculous for a business class meal. I am no way a big eater but for a business class flight this should be looked at. The 2 pieces of fish were smaller than a matchbox with only 2 string beans and 2 roast potato balls. I have flown with Singapore Airlines and their business class meal portion size is worthwhile. The solution was - I had mentioned this to the inflight crew and they had offered me another meal which was nice of them to do so and they said they would report this to the catering department. Bottom Line: The overall service for PHP Airlines business class is good and staff are friendly. I enjoyed the experience and would fly with them again but I strongly suggest that the portion size for the business class meals are looked at and adjusted to a suitable size that's worth the fare paid. The overall experience was very good and the service was above average.","","","Business Class","","8.0","5.0","4.0","1.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jim O'Hara","Australia","2015-04-14","Sydney-London-Melbourne on A380 with a family group of six ranging from grandparents (includes me) to parents to two 11 year old grandchildren. Originally booked QF9/10 from/to Melbourne but QF9 was cancelled some months prior to departure apparently as an occasional cost-saving measure by Qantas. Hence we were moved to QF1 from Sydney for the outbound leg with a domestic connecting flight in Business. Overall an excellent experience that includes the chauffeur transfer services spa and massage facilities at the First Lounge in Sydney personal escort to the aircraft warm friendly and genuine personal greetings by all cabin staff and Customer Service Managers on each leg great menu options top wines and spirits good entertainment facilities spacious individual suites and very comfortable beds. All staff were magnificent - efficient cheerful always checking if anything else could be done and they had great fun interacting with the children (and vice a versa). The only downside that prevents me from giving full star ratings overall was a couple of us had to queue for the toilets a couple of times because they were being used by Business Class passengers from upstairs. Obviously a legacy from when Qantas decided to replace two of the Business Class toilets upstairs with seats. I'm sure someone in the Qantas executive could identify a simple solution to this annoyance. In summary Qantas can be very pleased with the manner in which all staff looked after us.","","","First Class","","8.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Ryan","Australia","2015-04-12","Flew Sydney to Auckland QF143/QF140. Plane departed late but arrived on time. Both planes were very clean and the crew did a good job handling the full flights. Lunch on the flight over was good but the breakfast on the return leg wasn't so good. The entertainment system was good but more movie options would be better.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Darin","Thailand","2013-09-18","My first time with low cost airline on a long haul flight which truly reflects the meaning of ""low-cost low punctuality low manageability"". My flight from Bangkok to Stockholm was 30 hours delayed while flight from Oslo to Bangkok was also 20 hours delayed. Reason given were due to ""technical problem"". They used the new dream-liner for this route but technical problem were the reasons for both delay. No mobile phone messages were received on any flight time update. Arrangement for hotels after overnight delay was also a mess. Passengers had to wait in line for almost an hour at 1 am after waiting at the terminal for 10 hours to get hotel and bus voucher. Airline staff at the terminal were unable to answer any questions or help with any re-booking you were on your own to call Norwegian and figure things out yourself. Announcement at the terminal were always only in Norwegian no English announcements. Below standard in absolutely everything.","","","Economy","","2.0","4.0","3.0","3.0","3.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Davaine","Australia","2013-09-16","Return trip from Helsinki to Copenhagen. Outbound flight was to be at 07h00. Neither my friend on the same booking or I received any notification that the time had changed. After the arduous task that is getting through security check at Helsinki airport at 06h50 we hear over the PA that we were running late and have 1 min to board. On boarding the guy next to us showed us an SMS he'd received earlier that morning to say it was now early - where was my message? To change the time to choose to not notify me and then give me poor attitude and sass as I approach the plane on the gangway when I'm not in the wrong is disgusting. Return flight was fine. Return was only 10 mins late there was no attitude and we were kept updated. However bearing in mind that all they can do is promote the fact that they're the first European airline to offer free wifi onboard you should know that it is incredibly slow to connect to the initial page outside their own domain. Additionally if the captain or purser make an announcement it resets the wifi and you have to endure that wait all over again so the free wifi that they use as the balance to all negativity is not all that great. There is no offer of anything regarding food/drink despite the flight time and it being international but I figure that's a Nordic thing maybe? Other points like seating are neutral. They're not cramped but not the most comfortable. IFE was pathetic. In all fly with Norwegian if you only care about price or if it absolutely essential that you have onboard wifi and can handle the speeds/resets. Avoid them if you would like nice and friendly staff or if you like to know when there's a chance that you'll miss your flight.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Klein","United States","2014-01-02","I have flown three times for LAX-MNL-CEB-MNL-LAX. Each time has been a good experience. Food was good attendants very friendly and service is excellent. Called by my name. Always use PR103 if you are leaving LAX the other one I think it's PR113 is an A340 without the lie-flats. The 747-400 has the lie-flats.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Chastain","United States","2013-12-09","BKK-Manila-SFO. There is no web check-in. We waited in line for 2 hours in BKK to check in and check bags. We spoke with airline after booking and prepaid for preferred economy seat (bulkhead 31 A and C) when I checked the flight status before leaving for the airport it would not let me check in but it did show our correct seat assignments. After the 2 hour check in process the check in woman handed us boarding passes with different seats. Told that we needed to go upstairs to their airline office and find out about the payment status. We had less than 45 minutes to clear immigration and security before boarding so we ran up. They then informed us that Philippine airlines does not take credit cards over the phone so we could not have prepaid we had to run down to a money exchange to exchange Thai Baht and then go back to the check in counter. I have never encountered a more disorganized and unfriendly airline. We arrived into Manila and it only got worse. We were ushered into a dirty holding area after presenting our boarding passes at the transit desk and then us and a small group of people traveling to SFO were walked into our terminal where our next flight would depart in 4 hours. We then realized that we were completely trapped for 4 hours between 6-10.30pm in a terminal with no food other than a disgusting hot dog stand that only accepted Philippine quezos. It was awful and so dirty. I was told that a request for a vegetarian meal on the flight could only be done in person 4 hours prior to the flight. As soon as I realized the situation I walked up to make my request. They then told me that could only be done 72 hours before! But it cannot be done online because nothing can with this airline. The plane had very narrow seats and was an old 747. I asked the flight attendant about the meal situation. She said she would check and left me with an empty tray with a roll and cup and never returned with anything or an explanation. The only positive was that the pilot did keep us updated with clear communication in English and allowed us to arrive safely as he navigated through some bad turbulence.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Woodham Maria","New Zealand","2015-04-12","What has happened to you Qantas? Plane to Bangkok was old and hadn't been cleaned from previous passengers. The in-flight entertainment was not competitive with other airlines. Lots of trouble returning from our destination due to flight delays (mostly of a technical nature). When transferring there are no Qantas desk people to ask for information as we had two international connections and our flight was delayed twice. Absolutely no Qantas desks open to talk to a human being. Ended in up the Qantas lounge with our disgruntled passengers. Flight finally took off 7 hours later at 1.30 in the morning (due to radar part being flown in for our plane) hence we missed our two international connections. They tried to correct but we had to drive to our final destination in the end as we had missed our last flight and Qantas say they probably won't pay for the car rental. We will never fly with them again. They need to upgrade their planes and service because at present they are not competing with the other airlines.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Kirby","United Kingdom","2015-04-12","Recently flew on Qanta's QF 1 & 2 services LHR-SYD return. Australian based crew miles better than the London based crew. New economy meal service is great with large portion sizes and lots of treats throughout the flight including ice creams fresh fruit and chocolate bars the self service bars are also very handy in between meals. Great range of entertainment on a decent size screen. Overall a great experience with Qantas and I wouldn't hesitate to fly again. I flew in seat 80K which was great with no seat in front.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Roberto","United States","2013-09-12","Stockholm to NYC. At check-in there was a long waiting line. I arrived from a domestic flight with SAS where my luggage weighted 21 kg. At DY check in the same luggage showed 23.5 kg. DY ground staff knew what was behind it so let me go. Problems onboard: cold cabin at the start of the flight (blankets on sale for 5$) but then after 1 hour they changed the temperature and blankets weren't needed anymore! Food was included far less than needed so it was an appetizer and most passengers of course after the 'meal' had to buy a real meal in the form of snacks internet (it appears everywhere that they offer it but they didn't). Good: The Dreamliner (nice to see one for the first time) great window screens technology great cabin decent leg space and new aircraft. In-flight attendants? Most were Asian looking young efficient polite. At the end even if you had to pay 50$ more for blanket and extra food the One Way flight still cost less than 600$ as opposed to e.g. SAS 1800$ Moral: just bring your own snack and jumper don't expect any wonders but a decent safe flight and it will be OK and much cheaper to fly with DY.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Shoog","United Kingdom","2013-09-10","Bangkok to Oslo on 787. Paid extra to choose a window seat and brought a packed lunch. I was really delighted with my flight. I'm 6 foot and what really makes a long haul flight good for me is how far forward I can put my feet and how much wiggle room I have for moving my legs. Loads of space here I could cross my legs while the person in front had their seat reclined. This flight easily beat quite a few airlines that I've flown similar routes with in the last couple of years on that alone and that does it for me entirely. I think it was a more upright seating position and less recline in the seats than other airlines maybe not for you if that's what does it for you I could sleep when I wanted no problem. Plus a big fail to Oslo airport who had several hundred international transfer passengers cueing in a corridor to one x-ray machine and expensive beer.","","","Economy","","10.0","5.0","3.0","0.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Caren","Australia","2013-12-09","MEL-MNL. Check-in was fast as I skipped the main line. Very close to full flight. Departed about 25 minutes late and arrived 20 minutes late Catering in business class extensive and of good quality with the salads particularly enjoyable. It was also great to have cheese and biscuits as part of the offering. In flight entertainment is only available in business class and was only passable. Immigration quick; luggage took another 15 minutes to arrive.","","","Business Class","","10.0","4.0","4.0","5.0","3.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Lowie Starr","United States","2013-12-09","I have been flying PAL for the last 26 years. Still the best local carrier there is and for the past year or so they certainly upped their game with new route and equipment used. I mostly fly with them domestically and never had a problem in check in so far no delays and meals satisfactory for short and mid haul flights probably better the most. T2 is fine. it is well priced and a value for money compared to other airlines especially on mid haul and long. Plus who can beat the baggage allowance. Hopefully they change their A340 and older A330 quickly or have them retrofitted with new products and a better hospitality training on some FA's on long haul especially the older one's or replaced them. Other than that will fly them again.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","V Lee","Australia","2015-04-08","5-6/April/15 Brisbane-Perth-Brisbane enjoyed both trips. bigger plane on the way to Perth quiet and very smooth both me and my husband had a good time mediation there. The staff were very polite offered different options to ensure customers were comfortable and the trip was enjoyable. their smile were sincere. we requested vegan which were very good.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Prue OConnor","Australia","2015-04-06","PER to PBO. Flight advertised as Qantas Airways flight even on boarding pass but soon found out flight was operated by Network Aviation. Plane an old and tired fokker 100. Was a step back in the past and a huge downgrade from the Qantaslink B717 used in the past. Crew very friendly and service great. Good snack provided. Perth airport congested meaning we were bussed out to a remote stand in the middle of the tarmac.","","","Economy","","5.0","1.0","5.0","3.0","1.0","","","2.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Mark Hayward","United Kingdom","2013-09-10","DY7202 BKK-OSL. At Bangkok there was no Business Class Check-in similarly no Fast Track and no access to any lounge facilities. On board the (Portuguese hired) plane there was no pre-departure drink towels or any other service normally given. Only concession was a larger more spacious seat as I was in 1C. Flight crew were all very amateur appeared rushed and somewhat confused as to procedures. Pre Flight Safety Demonstration was almost non existent and consisted of an announcement asking passengers to refer to the Safety Information Card in seat pocket. No initial drinks service given beverages only permitted with the meal service. The food service can only be described as disgraceful a cardboard box containing very basic utensils and awful food was thrown in front of me. Cabin staff were not interested in giving any kind of service and almost immediately they completed the distribution of the food boxes they commenced collection of same rushing to complete as soon as possible. The entertainment system was extremely poor no choice or personal music. On arrival at Oslo the Cabin Crew did not know which door would be used to disembark from resulted in all passengers remaining on the plane 15 minutes after arrival at the gate. Baggage then took a further hour to arrive in the hall concluding one of the worst flights I have ever had the displeasure to travel on.","","","Economy","","","4.0","1.0","1.0","1.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Barton","United Kingdom","2013-09-08","Manchester - Stockholm and return. Great value for money modern aircraft friendly service. Could you need anything else on short haul flights - I don't think so. Flights on time Wi-Fi onboard too so time passed quickly easy check in at both airports. Far superior than other low-cost airlines. Definitely recommend this airline and will definitely use them again. Not sure what the long-haul service would be like but great for short hops across Europe.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","N Muggridge","United Kingdom","2013-09-04","Flight London Gatwick to Helsinki and return both in almost new 737-800s. Both flights comfortable and on time. On board services by staff were all fine. Refreshment range fairly limited and all quite expensive. Airline recommended to us and we would also recommend them.","","","Economy","","9.0","5.0","4.0","3.0","3.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Alex Wilke","Canada","2013-12-07","YVR-MNL MNL-BKK. Excellent service and seat-back entertainment systems. The food was very good and was served often throughout the flight. Transfers were handled quickly in the airport and all connecting flights were made without issue. Seats aren't amazing but are on par with other airlines.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mariacielo Galam","Australia","2013-12-06","My partner and I traveled from Melbourne Australia last September this was my partner's first trip to Manila. He was appalled at the service onboard. Once the meals were being served he asked if he could have a scotch on the rocks to which the stewardess said very quietly to ""have a look "" in the kitchen? She came back with a half- empty bottle and her face expression was like ""don't tell anyone that we are serving wine beer or any kind of alcohol"". Food was alright and not too heavy on the stomach.","","","Economy","","2.0","3.0","3.0","4.0","4.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Sena Gooneratne","Australia","2015-04-06","MEL-AKL-MEL. Onward journey to Auckland was on Emirates EK406/QF8762 was on 23rd March 2015. The aircraft was an Airbus 380. I have flown these before and it was very comfortable. The flight was full the service was excellent the food was great and the cabin entertainment was terrific. I have flown Emirates many times and considered them to be a 5 star airline because of their quality of service the food and the ambience. However the fight back to Melbourne was on Qantas QF 154 on 26th March 2015. It was like chalk and cheese. The aircraft was a Boeing 737. The flight was full and it was cramped. There were many people flying back to Melbourne from Auckland after the cricket - I couldn't understand why Qantas were not able to have a larger aircraft. The food and service was pretty ordinary to say the least. I would like to fly Qantas again as it is the national carrier - but goodness me they have to really lift their game and compete with the rest of the world.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Vermeire","Belgium","2015-04-04","London Heathrow to Dubai in Airbus 380 - I did use Cathay first lounge at terminal 3 which was ok. Boarding was very easy for first and business class - welcome onboard was very friendly with premium bubbles of the day being generously offered in first. Flight attendants very friendly ample explanation of the seat and entertainment facilities. Very nice amenity set with pyjamas and slippers. Meal was good with very good Australian white wines - coffee accompanied by premium liquors and Bordeaux styled canelécookies. Assistance was given for sleep position - flight is only 6.50 - so after the meals only able to sleep for 4 hours. Light breakfast served before arrival was of good quality goodbye was also friendly. Luggage arrived very fast in Dubai airport.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Kim Krister","Finland","2013-08-26","Helsinki-Alicante return. New aircraft new cabin seat reservation from row 1 and exit row with a fee granted extra legroom. What you pay for they keep the promise. Smiley and talkative crew with a selling cart all refreshment and snacks are available for an expensive fee. Free wifi after take off some IFE from overhead screens. English and Finnish announcements were with an Estonian accent yet still understandable. All flights were on time. Hands down better product than our national carrier and this airline is a good low cost carrier.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Feio","United Kingdom","2013-08-22","FAO-OSL-GTW. Very good aircraft's on both flights Boeing 737-800 with sky interiors just 2 months old. Excellent that we could use wifi on board leg room fair enough. Less points on the service crew they couldn't manage how to speak in English with no manners at all.","","","Economy","","5.0","5.0","5.0","1.0","1.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","H Davis","United Kingdom","2013-08-19","LGW-Gran Canaria-LGW (9-18 August). Really happy to recommend them speedy check-in common sense approach to luggage seat pitch more than expected single-class plane looks and feels new. As long as you recognise that you'll have to pay for extras then as the previous report this does not feel like a low cost airline and the free wi-fi is not just a bonus but helps the flight go really quickly. The staff were cheery and enthusiastic. We'll be using them again - a shame they aren't more frequent on some of the ex-UK routes.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Erik Galvez","Canada","2013-12-05","I flew from Vancouver to MNL October 5 at 1.40am. This was my first time flying PALs B777. It was a brand new plane compared to their past planes which were A340 or A330. Service was excellent with a very smooth landing.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Siojo","Singapore","2013-12-04","Flew via their new A321 on a morning flight. The service was excellent which made up for the loss of on-board entertainment. There were not headsets nor movies to watch the entire flight! I hope they solve this as soon as possible.","","","Business Class","","7.0","4.0","5.0","5.0","1.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Sue A Ruskin","Australia","2015-04-04","QF36 Singapore-Melbourne 30 March 2015 leaving at 7.55pm. Business class. One would expect dinner on a flight leaving at this time - no such luck! Offerings were a cheese plate a beef burger a bowl of capsicum soup and two others which I cant recall. No entree no dessert atrocious service all a bit of an effort from the older female flight attendant who clearly had lost her enthusiasm for the job. Dinner was served in economy however. No pinot noir on trolley just a shiraz and cab sav it is very clear where a large proportion of the profit has come from. The passenger experience irrespective of the cabin should be your biggest marketing tool Qantas It's a shame to see an icon spiralling into mediocrity. As a gold frequent flyer of long standing we will be looking to the opposition for domestic.","","","Business Class","","1.0","5.0","1.0","1.0","3.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Martin Hiu","Saudi Arabia","2015-04-04","QF 24 - BKK-SYD an Emirates code share flight. Ok meal is rather sad tiny portion for Larb chicken salad as a main meal for dinner they had run out of the better option which was Choo Chee sea bass. Luckily I packed myself some goodies from Bangkok Gourmet supermarket. However I have to give top marks for ingenuity as I love the hot chocolate offered as an option to coffee or tea. Entertainment is the old school loop back movies on tiny screens simply not worth watching. Music collection is rather sad and limited a drastic contrast to those who are so accustomed to the Emirates ICE system. While Emirates would get 5 star on entertainment sadly I can only give 1 star for Qantas. Plane is old but immaculate no mood lighting no tooth paste in the toilet. Seat is cramp. Despite this I am glad sitting on the aisle seat and manage to sleep for a good few hours. The Qantas seat is definitely better than the one emirates deploy on their Airbus 330-200 which will give you a guaranteed back ache if ever attempted on a 9 hours flight. But top marks for the crews they save the short coming of the hard products.","","","Economy","","6.0","3.0","4.0","3.0","1.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Toni Pozo","Spain","2013-08-12","AAL-PMI 10 August. Excellent flight very new plane 737-800. I was in row 18 with excellent seat pitch during the flight I changed to an exit row. The crew were really nice and did their job very well. Norwegian offer free wifi on board. This is not a low cost airline it is much better than many companies in Europe. Food is for purchase at really Scandinavian prices but all in all not too much in comparison with other companies. I'll fly them again for sure.","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Rowina Hallstrom","Sweden","2013-08-11","A very poor substitute (A340) to the Dreamliner for the Stockholm-New York flight with a second-rate Portuguese speaking crew. Warned through a text message that no inflight entertainment was to be expected on board reading light was non functional probably connected to the entertainment system which was not turned on. Cabin temperature was at a very low setting so cabin crew could sell blankets for 5 dollars a piece. Food service was slow and dinner/breakfast were of mini-sized quantity. Service in between meals was non-existent. I have used Norwegian in Europe before and I had no complaints but this long haul flight was a clear picture of cost-cutting and a total disregard for passengers' basic comfort.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Chris Bowd","Japan","2013-12-02","If you have a choice avoid Economy class in all new Philippine Airlines planes whether Airbus A330-300 or Boeing 777-300ER. Philippine Airlines has installed very narrow 3-3-3 seating in Economy on it's A330-300's (originally designed by Airbus for 2-4-2) and 3-4-3 on it's 777-300ERs (originally designed by Boeing for 3-3-3). The result for passengers is a horrible narrow shoulder-to-shoulder seat making a very claustrophobic and degrading experience for anyone of normal adult size. Since its acquisition by Philippines' San Miguel group Philippine Airlines has turned into a petty-minded low-cost cargo plane for people.","","","Economy","","","1.0","4.0","2.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Michael Schrier","Philippines","2013-11-19","MNL-SYD-MNL. My wife and I left Manila via terminal 2 on 1st November 2013 check in was great no holdups. The Mabuhay Lounge is quite good food adequate and freshly replaced frequently. The flight itself on a 777ER was a night flight and uneventful except the leg rest only came up halfway. The service was very good and the food choices also very good. The return flight was on the 16th November. Check in again very easy. The flight itself was a day flight on a A440 the plane itself although a bit old was ok. The seats were larger than economy but still comfortable but again the footrest would not come up resulting in swollen feet again. However the service was absolutely first class as was the food so this made it worthwhile. PAL have certainly lifted their game over the last few years and I would rank them as equal to any other Asian Airline. Definitely not a 3 star airline but at least a 4 star airline. We are going to Bangkok in December so I will compare that trip to this.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Claus Dirnberger","Australia","2015-03-28","BKK-SYD QF24 on 25 March in economy. Flight experience was reasonably sad: despite being Platinum FF no recognition at all from cabin crew however some special treatment for a young woman a few seats behind being showered with champagne dinner from business class and noise cancelling headphones. Food more mediocre than anything breakfast as good as non-existent (although there should have been a 'mushroom cheese and thyme breakfast pastry' and some 'yoghurt and pineapple compote' cabin crew conveniently served me nothing but a cup of coffee). Plane (A333) old seats cramped flight completely full. No comparison to what EK offers in economy both in terms of aircraft and service.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Piddick Kevin","Australia","2015-03-23","SYD-BKK QF23 on A330 16 Feb. Flight 80% full. Counter check-in service achieved the desired results with seat selection at least they were window and aisle seats seated in 57 J & K with a feeling of space because of the wider aisle. As for the flight. Departed a little early the captains announcements were clear and audible that initially he expected to arrive early but due to some storm cell in the tropics he chose to navigate around we arrived on time. Very smooth flight. This Qantas flight was the best I have experienced with them in the past 12 years or so. Meals which were tasty edible and plentiful were served with a good range of drinks within 1.5 hours of departure. Seat comfort good and to our enjoyment on this daytime flight of 9 hours the PAX in front did not recline their seats into my face. I did notice that the crew automatically asked other PAX to put their seat in an upright position during meal times. The cabin crew in the rear section of economy class had a positive attitude for the duration of the flight and worked tirelessly and with enthusiasm. They were approachable jovial friendly professional communicative genuinely interested and most importantly personable. They were fun to fly with and made this a most pleasant flight Compared to some major competitor airlines with good service but rather robotic - like cabin crew these crew were a refreshing change and significantly an improvement over other Qantas flights experience in recent years. In conclusion a most pleasant and relaxing flight - and clearly worth the extra money over so - called “low cost”airlines. I will be definitely flying with them again in the foreseeable future.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Andresen Herolf","Panama","2013-08-04","Business Class (Premium Class) NYC-OSLO-NYC in July/August of 2013. Staff generally friendly and professional and planes are clean. At JFK no separate check in for Premium and I had to drag my bag over to a bag-drop area after check in. At the gate they had priority boarding for children and Premium albeit a bit disorganized. Older A340 which they have wet-leased from HiFly out of Portugal (original interior of old Emirates). There was a small first class section and a large business class section. After take off I was allowed to move up to an empty first class seat which was lay-flat but not all that comfortable. Business class seats are comfortable very padded and with a good recline and foot rest but there is no lay-flat or even close. Inflight entertainment system is disengaged so do not expect anything. The food thrown at you is deplorable. Actually worse than what you get in economy on long- haul! Return today from Oslo not so good. Of course no Premium check in and here not even priority boarding. The leg rest of my seat wasn't working and it turns out Norwegian had known about it for a long time. Food again the same. After they throw that food package in front of you and clearly states that you only get one alcoholic drink you don't see them again before a basic coffee service. I had to walk to the very back of the A340 in order to buy some snacks and drinks after “dinner. Don't expect Business Class on Norwegian when you buy Premium.","","","Business Class","","5.0","3.0","2.0","1.0","1.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Klaus Malling","Denmark","2013-07-30","CPH-FCO-CPH. Check-in at Copenhagen very quick you have to pay for extra luggage and I was told that the ticket was valid for return trip as wel which it was not; however the helpful staff at FCO allowed me to bring the luggage on board as hand luggage. Informal and great! On board clean new aircraft (Boeing 737-800) seating space as in flag carriers as SAS staff informal and nice. Everything had to be paid for but the fares are low so OK. Not very large selection of food apart from the usual sandwiches; could be enlarged with cold dishes. Entertainment in line with Austrian. A main attraction on this innovative carrier is free Wifi which worked perfectly on the iPhone but seemingly with problems for Android users. Flights on time. Would book them again - to me the leading low cost European carrier.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","K O'Connor","Singapore","2013-11-14","MNL-SIN on new A321. Seat would have been very comfortable if a footrest was provided. As it is your legs just dangle over the edge of the chair with no support. USB power supply provided but no outlet for a laptop. No TVs - not even over head ones or any other inflight entertainment. Crew helpful and attentive toilet kept clean. Dinner was excellent better than I've had on some 5 star airlines. Nice lounge at Manila airport. ""B"" grade business class but priced accordingly. Will use again if the price is right.","","","Business Class","","8.0","3.0","4.0","5.0","1.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Lubis","Indonesia","2013-11-13","CGK-MNL-CGK flight to MNL departed late due to late arrival from Manila. A319 is used on this route and timing of the flight is a bit inconvenient as you left Jakarta at 1AM and arrived in Manila at 6AM. Aircraft is clean and well maintained no PTV but overhead screen is available. Returning from Manila in a more convenient morning flight arriving in Jakarta at 1PM. Inflight service on both flights are good meal served is adequate with plenty of drink service. Cabin staff friendly and willing to help. . Only drawback is their entertainment inflight as the flight lasted around 4 hours and it would be better to have PTV in each seat rather than overhead screen.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Stephen Hillan","United States","2015-03-20","My wife daughter 2 year old grandson and I flew in economy class from Sydney to LAX on QF11 on 3/9/15. Although it is a long taxing flight our experience was delightful! The staff were very accommodating from the start (something all too rare these days) that pushed the experience over the top.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Derek Cummins","Australia","2015-03-20","Flew business from Sydney to Manila return in March 2015 on A330-200. Excellent crew - attentive service and very friendly especially on return leg. A330 cabin is showing its age and the current refit Qantas are undergoing much needed. Seat comfortable and managed 4 hours sleep on return flight home. Wines were great and food quality was high. Qantas really need to rethink their approach to business menu. It is all a bit fussy and a hearty ""home style"" dish would not go amiss. I understand that the flights from Asia are a challenge to do a full service get time for rest and breakfast but when leaving a city like Manila at 7.20pm after a day working passengers haven't had dinner and both Manila airport and Qantas lounge are woeful with no decent food options a supper service really doesn't cut it when as best you haven't eaten since lunch. It could easily be fixed with a hearty meal with decent portions. Otherwise very good.","","","Business Class","","7.0","4.0","5.0","3.0","3.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Marc Guillemard","France","2013-07-30","Flew Oslo to Bilbao. Flight was delayed but we knew only because the boarding time passed without the gate opening. Plane arrived late change of crew quite happy to see that the pilot at least had some experience because in other budget airlines you can have a 25 year old ""captain"". Plane was a recent 737-800 in very good condition. Boarding was un-organized with only one employee at the gate but after there were 2 gateways 1 in front and 1 at the back of the plane to speed boarding. Legroom decent crew did the job. In this kind of airlines you have to pay for food and drinks and I do not contest that but I would like to have at least a good tasty sandwich. They managed to recover part of the delay. All in all not a bad experience.","","","Economy","","5.0","4.0","4.0","3.0","2.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Colin Pay","United Kingdom","2013-07-29","LGW-OSL return. Out on new B787 Dreamliner as part of its European short haul prior to going long. Return on B737-800.Very quiet flight on 787 aircraft was full did not seem as spacious as my previous flight on a LOT 787.Return 3 seats in row 1 to myself. Both flights on time crews fine.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Johnston","Canada","2013-11-04","October 13 YVR to MNL Business class on a 777-300. Very comfortable seating great service and reasonably good food (only ate breakfast). These seats are almost flat bed seats with a minor recline when fully extended. I was able to sleep for 7 hours on my side without slipping to the floor - pretty good.","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Darcy Mead","Canada","2013-10-29","Oct 10th Vancouver to Manila flight PR 117 A340. Oct 12th Manila to General Santos flight PR 454V A320. Their website needs a makeover as it has too many pages with jumbled information one needs to search out web check in instead of having it on the front page. It needs to add an APP to make it easier for the busy traveller to use his smart phone to check in not just to use it as a boarding ticket. The staff also needs to understand web check in as the three terminals I used (Vancouver Manila and General Santos) had web check in lines but were not used. In Vancouver I lined up in the web check in line only to be told to go to the long regular line. The A340 long haul aircraft needs to be outfitted with an entertainment system for every seat like most world class airlines. Their recently acquired 777's have it which makes the long flights over the pacific more tolerable. Staff are exemplary always showing the level of service which put North American carriers to shame. Overall I would give them 3 stars out of 5 easily able to go higher with a few touch ups in their online system and aircraft entertainment systems.","","","Economy","","7.0","3.0","5.0","3.0","1.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Bethune","Australia","2015-03-20","QF27 SYD to Santiago Business in a 747-400. Penny pinching catering. Generally inferior to catering in Qantas business domestic. Staff apologetic agree used to be much better. Doing the best they can with what they have. Agreed Neil Perry selection going downhill. Often can't offer a choice of mains. Allocated one 400 ml bottle of water per passenger 5 cashews plus some other rubbish in a cellophane pack. No comparison with airlines like Emirates. Could do much better for minimal cost in comparison to the fare. Recommend Qantas but eat before you fly.","","","Business Class","","8.0","4.0","4.0","1.0","2.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Foster","United Kingdom","2015-03-20","My husband and I recently flew to Sydney New Zealand and Dubai from the UK (round trip) and booked with Emirates some of our flights were on a Qantas aircraft and how they have changed over the last 25 years! I last flew with them back in the late 80's and back then couldn't rate them more highly. What a great airline they were even though I flew economy I was treated as if I was in first class. Now I would compare them to Ryanair or some such other cheap airline. They really pack you in like sardines even on long haul (7 hour plus flights) most of these flights left us in physical pain from being so squashed in. The aircraft's are looking old and tired. We nearly didn't get on one flight (Sydney to Queenstown) as they had over booked it. The ground crew did try their best to be helpful and we did finally manage to make it onto the flight but had to be rushed through even though we'd arrived a good 2.5 hours before our flight. They weren't able to seat us together which is so disappointing when you have booked seats in advance. I hate this level of poor service. I would never choose to fly with them again sadly.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Weisbrod","United States","2013-07-15","Paid for premium seats JFK-Stockholm and told 2 days before flight that plane grounded and replacement had only economy. Replacement plane was equivalent to a retired school bus. Check-in conducted by 3 folks one of whom knew what she was doing. Of course they couldn't even figure out how to configure the lines for check-in so should not have been surprised. Boarding comical - start with back rows then forget rows called and just have a free for all at end. 3 hours late due to the need to retrofit some part of the replacement plane. Entirely a free for all boarding when flying Bergen to Oslo. Return flight to JFK had premium/business with entertainment system not working and food not fit for a dog. And the seat was partially broken (foot rest part). All in all a disaster.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alan Mackenzie","Denmark","2013-07-14","Norwegian Long Haul. OSL-LGW. Flight DY1310. 11th July. 787-800 Dreamliner. Having taken delivery of their first 787 EI-LNA on 30th. June Norwegian offered passengers the chance of shorthaul European 'Dreamliner' flights for the summer before they deploy them to the USA/Far East. I took advantage of the offer and was not disappointed. Checking in very easy at Gardermoen airport with plenty of kiosks. Boarding delayed due we were informed to a problem with the air conditioning. However the fault (human or mechanical?) was quickly solved and we were invited to board earlier than announced. Being a nearly new aircraft everything was in pristine condition except for the two window controls next to me. The 'Smart Glass' refused to dim on one window despite much pressing and only just worked on the other but did not get fully dark. I feel the control pads are not robust enough and were already worn out. Takeoff was as smooth as silk and done in a very short time. The flight was very calm and the usual aircraft roar absent. The touch screen seat-back entertainment was easy to use and had a very good sky map which could be viewed in several different ways: Normal R/L side Top view Cockpit view etc. The menu had films games in-flight purchases and so on. All in all a wonderful two hour flight.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mon Dy","Singapore","2013-10-20","Flew SIN-MNL-SIN. SIN-MNL flight was a 777. New plane great service but I think the movies in the inflight entertainment were the same as last May's. The MNL-SIN flight was wan old plane that with an overhead TV screen.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Nolasco","Philippines","2013-10-15","I was rescheduled to an earlier flight which is PR880. I was surprised to experienced their new A321. Flight PR880 was on time departing 7.45pm from Cebu to Manila. The flight attendants are all up beat and friendly. The inflight snacks was a biscuit and peanuts only. The seat in economy was fine for a short trip. The seat reclines a little and the seat slides forward. What I liked is the attentiveness of the cabin crews. After 50 minutes in the air we landed smoothly and on-time.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Jason","United Kingdom","2015-03-20","I flew LHR-DXB-MEL. Compared to other 'western' carriers I found the service and product very high although I wish they would roll out a new seat. I had the opposite experience to N Jeram though regarding crew - I thought the London based crew (of whom were comprised of several 'aussies' as well as other nationalities) far superior to the Melbourne based crew who were extremely indifferent and did not seem to want to be there. I think it is ridiculous to only want crew from the nationality of the carrier serving you. For me one of the strengths of airlines like BA Emirates Singapore Cathay and Qantas is their multi-national crews.","","","Business Class","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Y Ren","Australia","2015-03-17","SYD-HKG-SYD in Business/First. A380 first class seat sold as business class. Great experience with QF A380. Both flights are departed and landed on time. SYD first lounge is fabulous as always. It is the best in the world. Food is great free spa service is amazing. Staff are in general great on QF A380 very friendly helpful and professional. QF lounge in HK has been renovated has a great feeling good food and drinks. Shower facilities are same with in Australia. Keep it up Qantas!","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Christopher Davies","United Kingdom","2013-07-03","Returned last night from Stockholm to LGW. Plane late but not NA fault. Long lines at passport control. Waiting area - no seats. Boarding chaotic free for all with no priority boarding for children or disabled people (my wife). Made comment to stewards who said it was down to the airport. Seated in seats 2c and 2d. No overhead space left. Requested a G&T - no ice available. Alternative warm beer so no sale. Impression that NA cared little for customers or repeat business. Would urge you not to fly with them.","","","Economy","","","4.0","2.0","1.0","0.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alison Thomas","United Kingdom","2013-07-01","My husband and I were most impressed. We travelled for the first time to Ibiza and found them to be very reliable efficient and organised. The cabin crew were friendly and helpful and gave a warm welcome on board and a friendly goodbye when we disembarked. We are both tall (I am 5ft 11"" and my husband is 6ft 3"") and we found the seats comfortable with ample leg room. We enjoyed the inflight snack service and had a delicious tapas box and a full 70 cl bottle of white wine - something which no other airline seem to offer! We used the free wi-fi service too - what a great idea! We would definitely use Norwegian again and have been recommending you to friends and family. We were very satisfied customers!","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Jarryd Cahill","Australia","2015-07-15","Being the first time flying with QantasLink, I was eager to see how standards compared with big brother Qantas. Airport Check In and security was all smooth through Brisbane. It was once I stepped on board that I noticed me and my colleague had the worst seats possible on the plane. Row 25 (back row near the toilets) and seats E and F which had no width and felt almost prison like. In addition to this the Boeing 717 has tail mounted engines which made the flight quite noisy - especially when trying to talk or listen to the cabin crew. Would recommend people sitting in rows 20 and forward to avoid this issue. Inflight services by Cabin Crew were excellent. Great breakfast options and Drinks. Cabin Crew were constantly looking to top up water. No IFE made the 3 and bit hour journey drag on - considering we had read that iPads were offered on this aircraft? I think for the money paid for these tickets some IFE needs to be offered. Aircraft arrived slightly late which was confusing as we took off early - but the delay was not an issue. Modern interior on board and as usual and great experience with Qantas on their regional carrier - Qantaslink","Boing 717","Business","Economy","Brisbane to Alice Springs","6.0","1.0","4.0","4.0","1.0","3.0","","1.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Khan","United Kingdom","2013-10-09","KTM to BKK. It is good and like others mentioned here the plane was quite old and there's no inflight entertainment. The website must be upgraded as there is no way to book online. However its worth travelling.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Siotto","United Arab Emirates","2013-10-07","MNL-BKK-MNL in business class. The business class lounge at the international PAL terminal has been totally refurbished compared to the one I saw in November 2012. Its modern clean comfortable the food and drinks selection is good. En route to Bangkok by coincidence we have been embarked into an A321 maiden flight. Being a 3.5 hrs trip and a day flight comfort is not as important as for the long haul ones. However the seating was narrow without any leg rest no power sockets and no inflight entertainment which is awkward for a brand new plane of latest generation. After we took off we have been given iPads which did the job with a wide selection of movies and inflight electronic entertainment. On the way back I have been boarded into an A340 former Iberia but the experience in this case was excellent compared to the outbound route. Lie flatbed powered seats inflight entertainment (although the selection was limited to just one movie) and good service onboard. Must throw a huge commend for the attendants fantastic attentive professional all of them. Concluding for mid-short flight the experience its ok. Considering that the airline came out from tough times in the recent past it is fair to say that they did a good recovery job but from a passenger point of view there is certainly room for improvement except for the cabin crew which clearly stand out compared to most other competitors even if big names.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Lee","United Kingdom","2015-03-17","QF010 1/2/15. QF001 28/2/15. Heathrow-Dubai-Melbourne. Dubai-Heathrow. Comfortable flat beds. Cabin a little utilitarian - just generally grey. Staff were friendly although on Dubai/Heathrow not many of them! Biggest disappointment was the food (business class). Mediocre pub food and cannot to be compared with any other airline we have flown with. We would not chose to fly Qantas again when there are so many options out there. Perth-Dubai was with ""partner"" Emirates - Qantas could learn a lot from them.","","","Business Class","","5.0","3.0","3.0","1.0","4.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Neil Jeram","Australia","2015-03-09","QF1 to London via DBX on 23 Feb. In the economy cabin QF have upped their game. The FA's were a great team from SYD to DBX and on hand to look after the folks in cattle (or coach depending on your persuasion). The quality of catering has improved since my last long haul on QF to Dallas in Dec 2014. A noticeable difference from DXB to LHR. Qantas persist in using a UK based crew. Service levels on that leg were indifferent at best. Sounded very much like being on one of the holiday shuttles to Spain. Note to Alan Joyce: this is an Australian airline. Even though I am a dual national (Aus/GB) I would much prefer an Aussie crew all the way. There is no way on earth a English crew can have the same feeling for Qantas. This is the reason why Emirates lag. They have a multinational crew who are in the UAE for the money. The only worthwhile engagement on the DXB to LHR leg was with an FA who was from Queensland. Usual ribbing about sport and interstate rivalry.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","V Hobbs","United Kingdom","2013-06-28","Excellent self-service check-in at LGW as we had only hand baggage. However when checking in at Barcelona for the return it was like a package holiday check-in with only 2 check-in desks which everyone had to check-in at despite only having hand baggage so we had to queue for an hour! Hand baggage was only weighed at the Barcelona end and pax were being charged if over 10kgs which we weren't. Onboard service the same as all low cost carriers reasonable price. Good legroom. Would travel with them again.","","","Economy","","9.0","5.0","4.0","3.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Andersson","United States","2013-06-09","Stockholm ARN to New York JFK. The dreamliner had been replaced by A340. Seats OK but inflight video system out of order. Meal service was a joke. After almost 3 hours we were served a light meal and one glass of wine. No possibility to buy anything else until meal trays had been cleared and bar trolleys where rolled out. By then we were 2 hours from landing in New York! If I have to fly with this airline again I will stock up with own water and food.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","2.0","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","C Croom","United States","2015-04-14","QF1509 from Sydney to Hobart on their B717-200. Flight departed on time and clear skies gave us a great view of Sydney and the scenery of Tasmania. I think there were only two cabin crew but service was fast and efficient. Plane was very clean and comfortable with good legroom. It was actually a better experience than the Qantas A380 flight from DFW.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Ron Laws","Australia","2015-04-10","On Friday 13th March I had a flight from Coffsharbour to Dubbo. Because I have a foot problem with my left foot I asked for assistance to get on and off the aircraft at both Coffs and Sydney. The help I got at Coffs was excellent and at Sydney the assistance was even better if that's possible. I was transported from my arrival point to my departure point even allowing time for a coffee in between. The staff at both terminals are to be congratulated for their care and assistance given to me. I will travel with Qantas Link anytime I need to fly in Australia.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Zabrina Santos","United States","2013-10-07","Our plane was downgraded from a 747 to a A340. That is the most ridiculous thing I have heard of when travelling on a long-haul international flight. Why on earth would Philippine Airlines downgrade a plane that is travelling from Manila to SFO knowing that there are hundreds of passengers on this long-haul flight? The supposed reason from the supervisor was that the 747 was under maintenance and there wasn't a back-up plane for them to use. That is ridiculous that Philippine Airlines doesn't have a back-up 747 for a long-haul flight. Because of this we spent 2 hours waiting at the check-in counter until 3 seats became available for my party (and this was accomplished by compensating passengers willing to give up their seat). Once we were on our flight the flight attendants did not clean the bathrooms at all. When you have 260+ passengers on a plane using 6 bathrooms they need to get cleaned regularly. Additionally this downgraded plane did not provide personal entertainment systems. Having personal entertainment systems should be a requirement for a long haul international flight. The only good thing about this experience was how patient the check-in associate was with us and the fact that she was able to get 3 seats open for us.","","","Economy","","","2.0","4.0","3.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","L Miaco","Australia","2013-09-26","MLA to DGTE in June. Flight ended up being cancelled after 7 hours of waiting due to various unrecognizable reasons. We were already taxiing to the runway when the pilot decided to cancel the flight. Came back this month (September) and bought again a return ticket for MLA-DGTE-MLA. The outgoing flight went well although with the usual delay (2 hours) but on my return I decided to get an earlier flight from another airline because a day before the return trip I have been monitoring the airline's reliability and they were way off their declared schedules. Fearing I'd miss my international flight later that night I took the noon flight on another airline placing my afternoon flight with Air Philippines as backup. The other airline got me on time for my international flight and a phone call from my sister confirmed that I wouldn't have made it had I took Air Philippines as they arrived and left DGTE late again.","","","Economy","","","3.0","1.0","2.0","1.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Neil Jeram","Australia","2015-03-09","QF2 on 28 Feb from LHR to SYD via DBX. Upgraded to Premium Economy on points. Small cabin. Attentive crews on both legs. Food is much improved and the quality of service is great. It is business lite rather than a super charged economy. Small touches. The CSM came around and personally welcomed each passenger by name. Usual supply of F & B on request. Quibbles are minor. The footrest is pretty much useless. It does not extend out to support the legs. A better solution may be to add also some support under the seat in front. I was stuck in the middle of three seats so not the best place to be. Definitely worth the extra. Have not tried the other PE services with other airlines so cannot compare but QF is now scoring goals. From one satisfied QFF.","","","Premium Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Gerner","Australia","2015-03-04","Flew MEL to Wellington NZ on QF171. Full flight on a 737-800 left and arrived on time. Cabin staff were cheerful and the service was fine. The hot meal was simple but tasty. The 737 seating is very cramped and the in-flight movie offering mediocre to say the least. For a 4 hour flight its OK but it wouldn't take too much of a technology boost to provide a bit more offering in the entertainment area.","","","Premium Economy","","6.0","3.0","5.0","4.0","2.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Judy Mayoh","Spain","2013-05-29","Flew Malaga-London Gatwick on 22 May. First time with Norwegian check in process took 1.5 hours so will definitely do online check in on future flights. Return Gatwick Malaga on 29th May with 86 year old lady who had requested assistance. Assistance was OK at Gatwick South (incidentally not as efficient as at Gatwick North) but on approaching the plane realized the girl at check in had allocated seats 29F and E almost at the end of the plane! Not very happy. Food prices are extortionate.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tim Jarvis","United Kingdom","2013-05-20","ARL-LGW used the check in machine at the airport and from start to finish all went smoothly arriving 10 mins early. B737-800 was new seats and legroom very good all in all a very good product for the price.","","","Economy","","10.0","5.0","4.0","0.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","David Moore","United Kingdom","2013-05-14","Flew return Manchester to Stockholm. Flights on time leather seats comfortable food prices a little expensive but Scandinavian airline. Excellent value for money.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Bernard Beston","Australia","2015-03-17","Flew Bundaberg to Brisbane 6 March. Aircraft late which meant I just caught Sydney connecting flight. No explanation offered. Return flight 19 March 1.5 hours late. Scheduled for 6.30. Departed 8 pm. No explanation offered. Not spoken to by ground staff. Too many routes for the number of aircraft in the fleet. Happens regularly now. Driving is the only option on many occasions.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","Australia","2014-09-19","Brisbane-Longreach-Brisbane Brisbane-Biloela-Brisbane Melbourne-Launceston and Hobart-Sydney mostly in Q400s. I enjoy QantasLink often more than their parent company Qantas. Almost always good friendly service and pleasant flights with good quality (free) wine and snacks - business class level! The only exception was Hobart-Sydney in the Boeing 717 which these days feels claustrophobic with the new seats. This latter flight had below par service for QantasLink.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","John Curtain","Australia","2014-09-10","Bundaberg to Brisbane. 8 August. I was impressed by the friendly service. For a 50 minute flight they offered a filling snack.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Sullivan","United States","2013-09-17","SFO-MNL-DVO-MNL-SFO. I couldn't have asked for more. Each flight I was on was excellent though I guess it all depends on what you expect. I expect to get to where I'm going as safely as possible in an aircraft that's worthy and has been cleaned and with pilots and crew that know what they're doing. Oh if there's some food and drinks fantastic. I'd fly with PAL again in a minute! Excellent!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Flores","Singapore","2013-09-16","SIN-MLA one-way Economy class on A330. The cabin looks tired. Seats are ok. Food was tasty. The flight attendants are polite but they lack the smile and hospitality that I'm used to when flying PAL. Overall experience still good. Price is cheaper as compared to other full-serviced airlines in the region. Definitely will fly again on this airline.","","","Economy","","9.0","4.0","3.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Indra","Australia","2015-03-04","SYD-CGK-SYD on A330. Seat was not 180 degree flat but it was still good. Hopefully this route get an upgrade soon. It was good that now I could order meals in advance. Crews on SYD-CGK were friendly but not on CGK-SYD. Excellent wine selections. Managed to get a good sleep on CGK-SYD even though seat was angled. The breakfast on CGK-SYD was disappointing only muffin. I did not think it was up to Business class standard. Overall it was still a good value for money. But I had better experience with GA. So Qantas really have to raise their standard.","","","Business Class","","7.0","4.0","3.0","3.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Atkinson","Australia","2015-03-04","Flew Perth-Broome on QF1926 a retrofitted Boeing 717. Check in process was smooth and boarding was just as easy. Cabin was very clean and new seats were very comfortable. Flight was very empty since it was an early morning flight. Cabin crew were very young and energetic with lots of enthusiasm to help. 20 minutes into the flight breakfast was served. A very delicious breakfast quiche yoghurt and orange juice. Cabin crew came around 4 times offering complimentary drinks and snacks which was amazing since this flight is only 2 hours and 15 minutes. Landing in Broome was very smooth and baggage claim was quick and simple. Will fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Basil Singh","United Kingdom","2013-05-10","LGW-AGP-LGW. London Gatwick Malaga return. Pleasantly surprised as the plane was a new 737-800. Very comfortable with Leather seats and good seat pitch. FA were good. The flight was on time both legs. The beverage in the plane are a bit pricey but otherwise perfect. Will definitely fly again.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Green","United Kingdom","2013-05-07","Flew LGW-LPA on 15th April 2013. A great price £131 for 2 with bags and seat reservation. Flight delayed by an hour. Comfy seats TV entertainment no sound but cartoons which are easy to watch. Food prices OTT on the flight so buy before you fly. Waited a while for bags at LPA it was very quiet so cannot understand why it took so long. We have booked again with Norwegian.","","","Economy","","7.0","4.0","4.0","1.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","L Freitas","Ireland","2013-04-25","Took a return flight DUB-CPH-DUB at the beginning of April. I fly this route every two months and have never had a single problem with them so far. It's Ryanair-cheap but with a flag carrier quality. Planes are new well clean mostly on time staff are excellent and the entertainment is great specially for the fact that the free wi-fi does work. The only negative point is about the food sold in the plane. They don't accept any sort of cash at all and despite it's good quality it's absurdly overpriced even for Scandinavian standards.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","John Curtain","Australia","2014-09-10","Brisbane - Bundaberg. 6 August. Very friendly service. For a short 50 minute flight it was a nice surprise to get a tasty snack that was more substantial then the 2 hour QANTAS flight from Melbourne to Brisbane. The free drinks was a nice surprise as well.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","R Kent","United Kingdom","2014-08-20","Flew Alice - Ayers Rock crew dished out a bottle of water which is fair enough for such a short flight. Seat comfort and pitch were good on the 717.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Nicolas Tantoco","Canada","2013-09-08","Flew B777-300er to Canada. Delayed 1 hour due to some technical problems and miscommunications between ground staff. The cabin was pleasantly relaxing generous legroom with inflight entertainment monitors each seat offering lots of good movies games and music. Food was tasty it satisfied my palate crew were very friendly professional immaculately neat and well groomed. Philippine Airlines is improving now becoming more competitive I would say. Will definitely fly with them again In the future.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Cabarubias","Japan","2013-08-26","DVO-MNL-NGO the service was good and the meals are based on Japanese taste. The seats though not first class were comfortable leg room was sufficient. The cabin crew were very friendly and hospitality to each passenger. I will choose to fly PAL again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Trevor Donaldson","Australia","2013-08-26","Manila-Melbourne 21.00 hrs on their new fleet Airbus A340 and was very impressed. As you would expect modern seating everything worked lots of space and great value for money.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Avant","Australia","2015-03-04","QF23 Sydney to Bangkok QF24 return. The journey stared badly when upon checking in online I found that whilst my wife and I with the same names and same booking expected to be seated together this was not so. After much effort and huffing and puffing the consultant told me that it was bad luck I should have checked in earlier the plane was full but lucky me we could have the bassinet seats. Lucky us. The A330 is a disappointment at the price. Old seating not lie flat. My seat wouldn't fully recline and lets admit it it's an embarrassment compared to Emirates and the like. Tiny screen almost impossible to watch and a poor selection. On the return trip the controls wouldn't work. No priority boarding in Bangkok. No care at all. The upside is that the cabin staff were amazing and caring. Thanks! The food was compared to my last Emirates 380 Business flight just average. Underwhelmed.","","","Business Class","","5.0","2.0","5.0","3.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Pratten","Australia","2015-03-04","It was like flying two different airlines. The trip MEL-LAX on a 747/400 was an enjoyable experience. Food was great cabin crew could not have done more the toilet was clean and fresh. Sadly can not say the same for our return trip on A380 the cabin crew were just plain rude. No pre meal drink meal just slapped down half a glass of wine served with meal no offer of second glass. Tray cloth ripped of tray without being asked have you finished sadly there was a glass of Baileys on the tray it ended badly. Breakfast was worse when they finally got the order correct the toast was like cement the tea was cold and so strong you could have stained wood with it. Was too frightened to ask for another cup of tea due to the mood of the cabin crew. The A380 needs more toilets the ones available were dirty and smelly. Over all a very bad experience in Qantas business they have lost our business not that they will care.","","","Business Class","","1.0","3.0","1.0","1.0","4.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","O Ekland","Norway","2013-03-25","Paris/Orly - OSL. Brand new 737-800 with free WiFi. Flight less than half-full thus check-in a breeze friendly ground staff. Flight on time. Seat 1A with excellent legroom. Seats too hard. Low-cost carrier so no newspapers. Great cabin staff in forward cabin courteous and smiling. Wanted to buy food on board but menu was unappealing so only had overpriced wine. Cabin lights kept at low (late evening flight) so it was possible to nap. Landed on time.","","","Economy","","7.0","4.0","5.0","2.0","0.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","O Ekland","Norway","2013-02-19","FCO-OSL January 3 2013. Lines at check-in long as expected two counters open. After a while some fellow travelers and I started to clock/time the check-in staff. In my line the lady working at the counter clocked an average of 11 minutes to check in a party of two. Had the flight been on time many of us would had not made the flight in spite of showing up at the airport more than 90 minutes before the flight. Uneventful flight once we got of the ground if you don't mind rock-hard cheap leather-clad plastic seats and horrid ""food"" for sale. Normally people flying this route buy their sandwiches or salads at the airport to bring along for the 3-hour journey but again no time to do so. Norwegian utilizes this - at our expense - to the full. Thus I am changing to other carriers.","","","Economy","","2.0","2.0","3.0","1.0","2.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","R Gibbs","Australia","2013-02-04","Gatwick to Stockholm and back with Norwegian and would fly with them again. They don't try to scam you with paying extra for this that and the other. You have to pay for meals/drinks which is fair as on a short flight like this I would prefer a cheaper fare than free meals. Seats a little small. Friendly helpful service. Easy check in. The flight back was quite turbulent due to a storm and winds but the crew kept us informed all the time. Very good value for money. And they fly in and out of airports close to the cities not in the middle of nowhere. Glad I found them!","","","Economy","","9.0","3.0","5.0","3.0","2.0","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","R Kent","United Kingdom","2014-08-20","Got hit with a 4 hour delay on Ayers Rock to Cairns flight which spoilt an otherwise good flight. Check in team decided that adults couldn't sit in emergency row with under 15 year old in non exit row behind despite being able to reserve on line. Initially suggested we sat 16 rows away which is far less safe very bizarre. Eventually got 4 seats split by the aisle. Beef curry served for dinner by a very efficient and friendly crew.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Nick Ledwell","Australia","2014-07-01","HBA-SYD on the new old 717-200. A fantastic step up from the Q400 service offered on the first and last service to Melbourne each day. The 2-3 seating is great. The other bonus is 2 direct services each way per day to Sydney. My flights left on time and arrived on time each way. Staff were friendly and engaging. iPad for entertainment were good to. Cabins were clean and fresh. Positive experience all round.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Chin Wan","Indonesia","2013-08-19","July 2013 we flew CGK-MNL-CGK. Used credit card to purchase tickets online through official PAL website when we checked-in we were not asked to show the credit card used to purchase ticket. During the flight hot meal was a choice of chicken or beef (CGK-MNL). Also a piece of bread on the tray but no butter. No wet towels provided. Also flew MNL-LAO-MNL and MNL-CEB-MNL on PAL not one departed on time (weather good no typhoon). Bought domestic tickets online (separately) didn't notice that baggage allowance could be different for the trip to LAO and CEB (10 kg & 20 kg respectively). Found out later that baggage allowance for domestic flights depends on the price you pay for the ticket but no such information before you click purchase. Since PAL is a full-service airline I think baggage allowance should be 20kg for economy class at whatever price you pay.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Ong","United States","2013-08-15","LAX-MNL-LAX June - July 2013. Outbound flight delayed due to late arrival of aircraft went non-stop to Manila seat was good - had the bulkhead seat row 45. Leg room adequate flight attendants very nice food was adequate - served snack in between meals. On return left the gate on time but had to return to the gate due to some mechanical problem causing a delay of 2 hrs. Seat was better this time had another bulkhead seat row 32 HJK. 32 H was excellent with nothing in front of you flight attendants were the same very nice food. AVOD did not work in my seat but was given IPAD by flight attendant which has similar movies and music.","","","Economy","","7.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Wilson","Australia","2015-03-04","22nd February QF 12 - LAX to SYD. Cabin staff very attentive and helpful food very good aisle seat with good leg room. No complaints.","","","Premium Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Wade Lindqvist","Sweden","2015-02-24","QF6 SIN-SYD A333. Good flight and pleasant cabin crew. On time departure early arrival. Food was OK and I got some sleep on the 7.5 hour sector. IFE basic but those tiny screens need to go!","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Kelley Margaret","United States","2015-02-24","I flew on Jan 29th from Perth to Sydney Sydney to LAX and on to PDX. I paid extra for an aisle seat by the emergency exit on the Sydney-LAX portion of my flight for extra leg room. After finding the two people seated next to me didn't pay any extra for their seats really upset me. Why did I have to pay so much more and they didn't pay anything. The flight attendants bumped into me every time they went up and down the aisle I couldn't sleep with this happening which made the flight that much longer. I hate to say how bad the food was on the flight. I had 3 meals served and only had a few bites of each meal. I was hoping for much more from Qantas and the extra money I'm out to upgrade was a waste. And having to pay for a seat that the other two people didn't have to pay extra for really was upsetting. My friend that lives in Perth is a member of your Miles program and she was shocked when I told her about my experience.","","","Economy","","3.0","1.0","2.0","1.0","5.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Bond","United Kingdom","2013-01-22","My husband and I flew for the first time with Norwegian in January 2013. Overall we were satisfied. The event that shocked me was when I asked for a drink of water on my second flight of the day (Oslo to Tromso) and was told that I had to buy a bottle of water and there was no water for free available on the aircraft. This is the first time in 35 years of air travel all round the world when I have encountered this. We are encouraged to drink water on flights and security makes it difficult sometimes to bring our own supply.","","","Economy","","8.0","3.0","3.0","2.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Philip Jowett","United Kingdom","2012-12-28","I have been using Norwegian almost weekly to Oslo from LGW for the past 2 months and I'm very impressed. The website is the clearest I have used in terms of price transparency and you even have a cooling off period of 4 hours if your plans change or you make a mistake on the date. Most flights have been on Boeing 737-800's with free Wifi. I like the light hearted cartoons shown on the drop down over head screen and they work in any language. This doesn't feel like a low cost airline.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Michael Little","Australia","2014-07-01","Darwin to Alice Springs on a B-717. A smooth flight which operated on time. The service was friendly. The seats were quite tight but OK for a 2-hr flight. The hot part of my vegetarian breakfast was tasteless and unappetising. Ironically my partner's ordinary breakfast which was tasty and hot was vegetarian!","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","M Boehm","Australia","2014-06-20","QF 2117 CFS-SYD June 6 2014. Boarding was easy. The seat was comfortable enough leg room. We waited while the airport prepared the paperwork for departure. Snacks were served and a good range of drinks offered. The view out the window was good. Magazines provided. Staff were fine. Booking ahead it was cheap.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","L Bree","Australia","2014-06-13","This past weekend we flew in a turboprop to Launceston. A lovely experience it flies low enough to enjoy the scenery of Port Phillip Bay and then the landing. On the way we had cold or hot drinks offered two cookies in a bag. On the way back which was early Monday morning we had 2 small quiches each apple water little muesli bite cold/hot drinks which is pretty good for such a short flight. The crew were probably not as immaculate as on longer haul flights but made up for that in warm friendliness. The seats probably had more room than we had in our last long haul flight (Cathay Pacific) and were quite comfy. Of course there is no entertainment but it's such a short flight you don't really need it. A good positive experience I'd happily do again.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Ace Chris","Philippines","2013-08-04","Flew via PAL Express flight in NAIA T3. (2P-971 MNL-TAC) last June aboard their newest A320 in their fleet (RP- C8399). Courteous and friendly Flight Attendants.. having free biscuits nuts and coffee/water served on board (even they classified as LCC). Interior smells like brand new car. Even my co-passengers upon arrival told that the service of PR/PAL Express is nice.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Palaniswamy Suresh","United Arab Emirates","2013-08-01","Booked from Abu Dhabi to Manila via Bahrain on Etihad and Philippine Airlines (code share flight with Gulf Air). Etihad was great but Philippine Airlines (Gulf Air) was terrible as I could not chose an Aisle seat and also could not do online check-in. I am a bit taller and I always choose an Aisle seat for comfort imagine travelling 10 hours in a middle seat - cramped! Terrible experience. I have to travel again on 5th August 2013 and still no one from the airline is ready to help.","","","Economy","","3.0","1.0","3.0","4.0","3.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","P Mishra","Australia","2013-07-28","BKK-KTM economy. B-757 though ageing the aircraft was nice and clean. Good language skills with very friendly cabin staff. Captain provided plenty of information. Food was served hot and delicious. I would certainly recommend Nepal Airlines on that price.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Vincensiu","Australia","2015-02-18","Flying from SYD to SIN early February on QF 81. Aircraft was A330. Positives: Food was very good and I like the new concept of serving meals in plastic bags instead of trays. More convenient and ease both passengers and FAs to distribute and clean up meals. Early notification of flight delay. Aircraft was old. IFE was very limited and the screen was small range of entertainment was very poor! I flew with Qantas several times on domestic flight and I can tell that the domestic aircraft's are way more better than international ones! Why keep this old ""expired"" aircraft for international flight? Although the cabin crew were very efficient doing their job I can hardly see any smile or hospitality in the service except from 1 or 2 people. Most of the staff seems like doing everything in a rush. Also unlike most Asian airlines I didn't see any staff squatting when talking to passengers. Flew with EK on my return flights (both flights booked with Qantas) and the overall services was way much better than Qantas!! There is a huge gap between those to and EK is leading far. Also considering that EK is now codeshared with QF and price are the same! In fact my EK flight was also booked through Qantas I would expect a slightly better services on QF side to match its counterpart. If there's a choice of EK or QF flying on the same route I will definitely fly with EK!","","","Economy","","5.0","3.0","4.0","5.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Waites","Australia","2015-02-12","Flew business class MEL-KL return. Business class seats between Melb and Singapore with a Jetstar Asia economy only flight to KL. Flights between Mel and Singapore were very comfortable good food and excellent service from cabin crew. Only disappointment was the poor IFE-limited choices and I struggled to find anything to watch. I expected more from Qantas! The Jetstar leg was uncomfortable and crowded and somewhat of a let down after paying for a business class fare-but luckily it is only a very short flight. Although the Qantas flight was very pleasant I would probably choose another carrier next time with a direct flight to KL flying Business the whole way with no time wasting at Changi.","","","Business Class","","8.0","5.0","5.0","4.0","2.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Pajulahti","Finland","2012-12-28","HEL-CPN-HEL in November. Excellent efficiency friendly cabin staff great value for money - better than national airlines. A little bit small leg space. Recommend. Booked 3 more trips with Norwegian.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Rick Yah","Singapore","2012-12-21","Stockholm to London Gatwick DY4455 on 4th Dec. Flight cancelled last minute due to snow storm. Long queue to do re-booking. However when staff member knew that we have no accommodation to stay overnight for the next available flight hotel coupon and meal vouchers were issued without us asking. Good gesture even though cancellation of flight is unavoidable. Will certainly support Norwegian again.","","","Economy","","7.0","5.0","5.0","2.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Khazeema Khatoon","Denmark","2012-12-07","Copenhagen to Malaga. Flight 15 min delayed flight was clean but the seats very uncomfortable and there almost no leg place for a medium tall person so it was very hard and uncomfortable to sit for 4 hours. Even water wasn't served as a refreshment and you have to pay for everything. The flight was full which was very noisy so impossible to get some sleep. Since we got the tickets relatively cheap we weren't complaining. I would only recommend Norwegian to people who only care about getting the tickets cheap.","","","Economy","","5.0","2.0","4.0","2.0","3.0","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Aaron Chia","Singapore","2014-06-05","I took flight QF1509 from Sydney to Hobart and flight QF1502 from Hobart to Melbourne. Both flights were on the B717-200. The departure and arrival on both flight was on time. Despite only having two cabin crew on board The customer service was great and they were happy to help. I would definitely take Qantaslink if I have the chance.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Yvette Dale","Australia","2014-05-16","Sydney to Albury Dash 8. Wonderful service with breakfast friendly efficient staff smooth trip. Have booked another return trip Sydney to Albury with special requirements and the staff couldn't be more helpful.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Antonio","United States","2013-07-24","HKG-MNL-LAX (JUL 12 2013). Flight from MNL to LAX was delayed 4 hours. Old and worn out plane for both flights. No personal entertainment screen which is terrible considering it's a 13 hour flight. Food is OK but the portions are way too small. The only thing that could have redeemed this airline was if their cabin crews are friendly and hospitable enough - but they aren't. There were Malaysian passengers who were requesting the vegetarian meal but they did not request it online / before the flight. Ideally an airline should be prepared for such situations. It was very disappointing how the cabin crew handled such thing. Makes me wonder what kind of training they undergo. They should learn a lot from Singapore airlines crew. PAL crews will serve food then disappear and reappear again when the next meal is to be served. Again learn from Singapore airlines.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Ariel Macario Engr","Saudi Arabia","2013-07-24","Flight from Manila to Korea with Airbus A340 was good enough! The plane does not have the Video Entertainment to watch! Not recommended to fly again! They're still using the old plane.","","","Economy","","5.0","4.0","3.0","4.0","1.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Edwards George","United States","2015-02-12","Inattentive cabin staff and poor food service tarnishes an otherwise pleasant experience on a QF A380. The first class cabin was not staffed properly to service a full occupied cabin and food was served cold after a long delay. The cabin attendants were long on apologies but short on service. The best explanation I received from the cabin staff was that First Class seats that had not been sold by flight time were given to their frequent flyers. Maybe I should consider buying C class tickets and waiting for my upgrade next time.","","","First Class","","4.0","5.0","1.0","1.0","3.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Thompson Alan","United Kingdom","2015-02-12","QF1 Sydney to London. The seats are very good a little hard after 14 hours and recline fully though I slept better slightly upright. Downside is that they are built in pairs and you feel the movement of a fidgety neighbour. The A380 seems short of toilets and they're tiny not great when so many people are using them to change to and from pyjamas. Crew very pleasant and efficient food excellent. Best was a smoked salmon and scrambled egg breakfast beautifully cooked. A very good experience.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Hebblewhite","Australia","2015-02-06","Many years ago I travelled with Qantas and I had a terrible experience staff were grumpy food was terrible. The whole flight was a nightmare. Since then whenever possible I would fly from Sydney to Europe with Singapore Air. Last year I made a trip home to UK with a few stops and various different airlines. On the way back from Manchester I few Finnair and then after a stop-over in Singapore flew Qantas to Sydney. I was amazed with the service I received from the ground staff as I had a baggage issue that Finnair did not want to deal with but Qantas came to the rescue. The flight was very comfortable as I am not a small woman I felt I wasn't being squeezed into a tiny space. The food was fantastic being a vegetarian normally the food served is so bad I never eat it but the caterer had the food spot on for a vegetarian who eats diary. I cannot fault anything about the flight and my convinced in Qantas has been fully restored to the fact that I joined the Frequent Flyer program.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Cronin","United Kingdom","2012-11-26","I thought this was one of the best 'budget' airlines I've travelled with and would gladly do so again. Good prices good follow up service texts on the day with regard to gate number simple check-in no fuss regarding case size (mine may have been a cm or two over) charming staff comfortable seats in-flight entertainment free WiFi on board etc etc. All in all couldn't have been happier.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Kim Krister","Finland","2012-11-22","HEL-LPA with 2 years old B738 no sky interior seated in first row middle seat free good legroom free wifi huge plus. Leather seats have already seen their better days. They had quick turnaround time from previous flight and they managed to take off in schedule. Mainly Estonian FA's and one Spanish FA who were happy and social. No hot meals for purchase they sell only 9€ hot ciabatta bread. Flight time 6hrs 55 mins due to strong forewind. Flight deck made announcements in Swedish and English. Delayed arrival but luggage came fast. For the fare paid which was 40% less than rivals all in all an ok experience for frequent traveller and first timer for this airline.","","","Economy","","8.0","3.0","4.0","2.0","0.0","","","5.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","T Maddern","Australia","2014-05-13","Yesterday I flew Qantaslink from Sydney to Dubbo. I was impressed with a staff member taking me aside as I immediately entered the check in area and checking me in putting in my frequent flyer number and arranging me to have the seat I requested. Check in was completed within 2 minutes as I was not checking luggage. The lounge / waiting area where gates 18 / 19 was not in the best condition many seats threadbare and torn but that area offered a great viewing area to watch aircraft taking off better than the Virgin lounge. The aircraft was a Bombardier Q400 beautiful looking aircraft clean and tidy inside seats were very small however but this was to be expected with a turbo prop aircraft and I was comfortable enough. Crew were friendly and professional the flight was only 50 minutes and it was great to be in the taxi within 5 minutes of the aircraft arriving at Dubbo.","","","Economy","","9.0","3.0","4.0","2.0","1.0","","","5.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Aart Plug","Australia","2014-05-07","Flew QantasLink Melbourne to Launceston April 2014. Terminal gates at Melbourne are shared with Jetstar - in other words congestion confusion and poor communication at the terminal are the norm. The flight itself was uneventful. On-time performance was reasonable so was baggage recovery on arrival.","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Michael McKay","United States","2013-07-10","Flew return LAX-MNL-LAX in April 2013. Outbound delayed 2 hrs due computer problems. Boarded 747 aircraft. Looked very old and worn. Only movie screen was on bulkhead. No seatback video. Food was small portions for 17 hr flight with stop in GUM for fuel. Flt Attnd's very friendly. Some value for ticket but not enough to make me want to fly PAL again. Return trip to LAX was A340. Again very worn and not new by any standard. No video or entertainment of any kind - was broken. After meal service apx 2 hrs after take off flt attnds disappeared and occasionally would see one walking from front to back quickly. Poor service old worn out aircraft and no in flight entertainment of any kind. Would not fly PAL again for any reason. They are the bottom of the list for comfort convenience or customer service.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Wildwooder","United States","2013-07-10","I flew round trip from San Francisco to Manila in Mabuhay (business) class in January 2013. There is no first class on the planes. The Mabuhay Lounge at SFO offered a superb light dinner. Business class was only half full. I had no one sitting next to me. Flight attendants addressed me formally by name and went out of their way to provide my requested food and beverages. Although the seat did not fully recline the seat plus the superb leg rest gave me enough room to curl up and sleep well. On the return which I had to make ahead of my schedule for personal reasons there was only one Mabuhay class seat available on the main deck of the 747 and the check-in agent obtained permission from the supervisor to assign it to me. The food in the Manila Mabuhay Lounge was superb-enough variety for a delicious complete dinner. My seat was in the first row of the plane which meant that I could place my carry-on in a closet in front of my seat rather than in an inconvenient overhead bin. I had the aisle seat but the person in the window seat had enough room to walk around the front of my seat and I was not disturbed during my sleep. Once again I was addressed by the crew by my title and surname and the food and beverage selection and service were superb. The outbound flight was two hours early as the light load enabled it to skip refuelling in Guam. The return flight was on time.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","G Mac","Canada","2013-06-23","Vancouver to Manila flight. A 777 airplane. Landed at Manila International Airport Terminal 2. Positives: Very friendly staff Prompt service of meals and snacks Some extras - toothbrush toothpaste morning face towel Fun amusing safety video Clean Individual video screens. Touch screen. Negatives: Middle of the night snacking - they turn the lights on thereby ""forcing"" everyone to wake up to eat the snack. In flight entertainment of movies does allow you to select the latest movies among the rest of the movie selections. During the duty free shopping time FAs were very noisy and in our section there were 6-7 of them. They were passing items over the heads of passengers. It was very noisy and invasive of passenger space and peace. Tons of babies on the flight. Very noisy. When passengers were seated you still have lots of seat transfers because they have this policy of charging people $50 or $20 if you wanted to move to economy plus or to an exit row. Instead of having some peace of mind you have loud speaking passengers asking questions then moving their hand baggage to their new seats.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Davis","United States","2015-02-06","We flew into Australia from the US in the last month and took several flights with Qantas from SYD/BNE BNE/SYD SYD/MEL/HBA HBA/MELB/SYD and we were absolutely impressed with the entire service. Qantas has excellent lounges in BNE MEL and SYD. I had a barista in each lounge except HBA there was also an excellent selection of snacks light meals and premium wines. The flight attendants looked polished while maintaining that down-to-earth friendliness. They were able to accommodate my dietary requirements (vegan) on every flight with either a tasty snack or delicious meal even on those 1 hour flights between HBA/MEL. Admittedly we were sitting in business class so as to be expected the service was excellent.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Huggett","Australia","2015-01-30","SYD-BKK on an A330-300 that was not refurbished yet. While the interior updates are clearly due I thought this was a very good flight. The cabin crew were friendly and helpful. The meal (lunch) ice cream served afterwards and refreshment prior to arrival were great. IFE is dated but adequate and there was a reasonable choice for a 9-hour flight. Seat comfort and legroom was fine. I have flown on Qantas A330 aircraft numerous times so was not expecting a state-of-the-art product. The refurbishment will make this a great aircraft to fly on routes to Asia.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Castor","Australia","2012-11-03","Bergen - Berlin - Oslo. Good flights found the new Recaro seating to be superior than full service airlines. Flight crew were very friendly and helpful and free Wifi on both legs is fantastic and unheard of in our country. A good budget airline.","","","Economy","","10.0","5.0","4.0","0.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Monsen","Denmark","2012-10-29","London - Copenhagen. I actually didn't mind Norwegian Airlines. It is a cheaper airline but unlike most of the other cheap European airlines you get allocated seats with Norwegian - which creates a less stressful environment. You have to pay extra for any services and checked-in luggage but you can bring a trolley (7 kg and specific measures) and a computer bag. In theory they are strict with checking but no one checked.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Benjamin Pittman","New Zealand","2012-10-11","Stockholm Arlanda to Nice and although flight was full it all worked very efficiently. The self-check in at Arlanda went smoothly; bag drop simple and boarding well managed. I was somewhat surprised having expected less although I had selected a fully-refundable fare option and then was put through a special ""fast"" security clearance line for such passengers. There was a problem with unloading of bags in Nice but this was not an airline issue but rather an airport one. Nice is busy and not a terribly efficient or customer-friendly airport at all. I then had an onward flight to Toulouse with Air France which required a terminal change. From years of flying experience I always allow plenty of time between flights and this was a good move on this occasion.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Janides Nick","Australia","2014-03-17","Flew the Dash 8 -400 service from Melbourne to Adelaide over the weekend. I really like the Dash 8 aircraft and enjoy Qantaslink's service. The aircraft was approximately 30% full on today's flight. The Cabin Manager was very engaging and always smiling whilst her offsider had that bad QF attitude that their famous for. We were served a small refreshment (which came in a small box consisting of feta cheese crackers some chocolate and mints) and a beer. The journey over to Adelaide was generally a good one and will continue to use QF for this Dash 8 service.","","","Economy","","8.0","4.0","3.0","3.0","1.0","","","5.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Henry Tib","Australia","2013-11-01","Alice Springs to Cairns in a B717 great crew and a tasty hot meal was served usual good QantasLink service.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","G Bar","Australia","2013-09-03","Flew Melbourne to Perth and then to Paraburdoo last week. At Perth all checked in ok the flight left on time but when seated in 25A and partner in B it started to go wrong. No windows and a screaming jet engine beside me. The noise level would have exceeded safe noise levels and only decreased when on decent into PBO. Returned a few days later arriving at airport to check in. I would think we were about 2/3rds the way in the line. Get to check in and given 25 D and E. Locals we talked to said the flights now are nearly all booked for FIFO's. (Fly In Fly Outs). You can't even check in online and they said that it is common not get on the flight even though it is booked and paid for and then be placed on standby. Not an enjoyable experience.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Middleton","Hong Kong","2013-06-21","HKG - Manila return. Flight out was 3.5 hours delayed and not even the merest hint of an apology on board. We were provided with a 75 HK$ meal voucher at check-in. On board the seat pitch is very good and the crew were courteous and professional. Planes are quite dated but fine. The return flight was only 20 minutes late and the meal was delicious. It was one of the tastiest meals I've had on about 300 flights over the last 15 years. I just wish PAL could be more reliable in terms of scheduling as hanging around the airport for 3.5 hours late at night is not fun at all.","","","Economy","","5.0","4.0","4.0","5.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Mejia","Philippines","2013-06-09","PR512 SIN-MNL. After a rather lacklustre MNL-SIN leg (an early morning flight marred by dismal FA service and attitude) I was optimistic that the outbound leg was merely a fluke. Check in at Changi and the ground staff messed up seat assignments (I traveled with 3 children and we were separated on the flight - good thing we were able to switch with a friendly lady so we can sit together). Flight delayed an hour out of Singapore and FA attitude was exactly the same as our outbound flight. Service was hurried cold and distant. Food was inedible. Good thing we had dinner at Changi before the flight. I really wish PAL would pay more attention to the people skills of their staff.","","","Economy","","4.0","3.0","1.0","2.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Gibson","Australia","2015-01-30","Qantas had a two for one business class fare deal going so we booked to the USA. We booked 4x seats. My kids are aged 9 and 14. Did the USA theme parks and had a great time. Qantas staff on the flights were great with the kids. They asked the kids what they wanted to eat and drink and then combined some of the meal options from first and business to make sure the kids were well fed. We all got plenty of sleep and it felt like the flight was 5 hours instead of 13. The seats fully reclined to a bed and we got pyjamas pillows and doonas. The service was without fault.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Penola","Turkey","2015-01-28","Travelled SYD-BNE on 738 aircraft in Business Class. Similar to previous flights flown - great service and attitude of staff but product on offer lets QF down a bit. The ""meal"" on this flight was a bowl of soup or some cheese. Not quite the level I was expecting for a Business class flight. The cutlery was dirty and the spoon damaged. The cabin crew were quick to change it - but it left me with the impression that Qantas' Business Class is below standard in some areas on domestic Australian flights. Thankfully the manner of the cabin crew was excellent and made up for it.","","","Business Class","","6.0","3.0","5.0","3.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Garcia","Australia","2015-01-28","MEL-DXB-BCN FCO-DXB-MEL. Qantas ticket on which 3 legs of the trip were with services provided by Emirates and 1 by Qantas. Having compared the two airlines I hate to say this but the only way I will buy another Qantas ticket is if all the flights are with Emirates. Emirates provided better food drinks entertainment the stewards were great and the interior of the planes were superior.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Salvesen","Denmark","2012-10-09","Billund- Oslo. Short and cheap one hour flight. New 737-800 with sky interior friendly crew. Norwegian allows you to select seats for free at check-in machines if they haven't been pre-booked by others - we were able to select emergency exit seats. No inflight service but wasn't expected. In-flight entertainment consisted of some cartoons and travel advertisements displayed on nice overhead screens.","","","Economy","","9.0","4.0","4.0","0.0","4.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Eirik Soligard","Norway","2012-09-03","TRD-BGO. Was met with rather bad customer care at Trondheim Airport with only a few seats available outside the gate while a large empty area was closed. This required over 100 passengers to stand for a long time while waiting for boarding but I guess that's airport staff not Norwegians fault. Short 50-minute flight on a new clean Boeing 737-800. FAs smiling and professional. Seats more than fine for a short flight with decent leg-room even though I'm 193 cm tall. Free onboard Wifi is a very cool feature. Nothing served or for sale but honestly you dont need it for such a short flight. Very good for a low-cost carrier compared to Ryanair it's a different world!","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Nick Ledwell","Australia","2013-05-19","First time on the early service HBA-MEL since the change from a jet to a Dash-8 Q400. It was about half an hour slower but otherwise was fine. Staff friendly and the food pack edible. Don't agree with what used to be the busiest Qantas flight out of Hobart being downgraded to a turboprop.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","3.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","K Pardoe","Australia","2013-04-23","CNS-HID-CNS-TSV. CNS-HID and CNS-TSV on Dash8-400 HID-CNS on Dash8-300. Snacks served on all legs. Crew friendly and efficient serving food on short flights. Seating on 300 was beginning to show its age.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Malik Ahmad","Canada","2013-06-08","Booked 2 tickets leaving June 30 and coming back July 5 PR 119 and PR118. Staff seemed very tired I pressed the button for stewardess attention she passed by me several times until I physically had to touch her and tell her I needed a glass of water. The food quality falls below the standard for international airlines there were no snacks served in between meals. Flight duration between Toronto to Vancouver was 4 hours and from Vancouver to Manila 12 hrs. At check in we were asked to pay $20 per person to get a better economy seat even though we paid $4200 for the ticket. The only advantage was that you don't need to change planes between Toronto to Manila.","","","Economy","","2.0","3.0","2.0","1.0","3.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A S Moulic","Philippines","2013-05-21","Our family of 5 went to Boracay for vacation last week (starting May 16). Manila-Kalibo on May 16 Kalibo-Manila on May 19 5.15pm. Trip going to Kalibo was ok however I was shocked to receive an email advisory from PAL on Saturday night at 6.35pm that we have been re-booked from our May 20 5.15pm flight to May 20 6.30am instead! It is impossible to get from Boracay island to Kalibo by that hour. CS agent and supervisor were insisting we either take the 6.30am May 20 flight or do a ""go-show"" for their 8pm or 10pm or 12.15am flights. I had to stay on the line with their CS Supervisor until he finally got us confirmed seats on May 20 4.15pm flight. In all of this all PAL could say was ""sorry for the inconvenience"". I will avoid this airline from now on.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Mejia","Philippines","2013-05-19","Flew PR 511 MNL-SIN on 19 May 2013 in coach. PAL doesn't have online check in for international flights. Fortunately flight was fairly empty and an early morning flight and check in meant that the airport was not as crowded as usual. Painless going through check in with a full compliment of baggage from the family (wife and 3 kids). Immigration and security was a breeze. Because of the few number of passengers on this 6am flight boarding was easy. In fact the plane was fully loaded a good 20 mins before scheduled push back from the terminal. The good part of the flight ended there. I knew beforehand that there was no personal entertainment on PAL's A330 so I loaded the kids' gadgets with entertainment to keep them occupied for the 3 plus hour flight (an eternity in kids' clocks). What ruined the flight for me was the FAs attitudes of just going through the motions of completing the cabin service. It was rushed and no effort was made to accommodate passengers' requests. My wife's aisle cart ran out of the beef option but mine was stocked with it. When she requested for the beef she was merely told they ran out. I had to point out to the FA in her aisle to get the selection from the other cart. The food was pretty tasty for airline food though. Twice requested for coffee and it never came. No after meal drink run and the FAs were just in the galley chatting away. I recall the time when the saving grace of Philippine Airlines was the friendly and efficient service of the staff. Now they seem to even be losing that. I never thought I'd live long enough to see the day when I had better service from American FAs (was on Delta a few months ago) than from Philippine Airlines' FAs.","","","Economy","","5.0","3.0","1.0","4.0","3.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Coenik","Australia","2015-01-28","Flew economy from Melbourne to Brisbane return for the Australia day long weekend. Up on the Friday and back on the Monday. Got exit row seats up and back on a Boeing 737-8. Going up it was a 10am flight so only a light snack which was some nuts and a health bar of sorts. This must have been an old 737 as no inflight entertainment so listened to the radio. On time and a fuss free flight. Coming back on a newer Boeing 737-8 with inflight seat back screens. I still only listened to the radio. As it was a lunch time flight had a choice of a chicken sandwich or a soggy veggie pie. Again a fuss free flight and on time. I had checked in luggage which arrived without too much wait. Overall a good trip from Qantas.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Chin","Australia","2015-01-28","MEL-WLG return in January 2015 on a B737-800. Cabin crew generally helpful (these routes are operated by New Zealanders rather than Australians) food and drink plentiful and hard to fault with several tasty selections. I had lamb kofta one way and lamb tagine the other. Even ice creams and chocolates were distributed after the main course - nice touches for economy class. Inflight entertainment better than average. Negatives were that both flights left around half an hour late with limited announcements and no obvious cause for delays other than the ""late arrival of the incoming flight"" mantra which airlines love bandying about these days. I'm not aware of being late to your last appointment being an acceptable excuse for being late to your next one in any other form of human activity. The other negative is the Qantas approach to pre-booked online seating. The tactic seems to be to open up very few seats in the hope that you will select an emergency exit at extra cost. I am happy so long as I have an aisle seat which took a bit of negotiation both flights and meant sitting next to the rear toilets. Incidentally I have never seen such long queues for toilets as I did on the return flight - two cubicles for 150 economy passengers is clearly inadequate on a four hour trip.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Georgios Vrontos","Greece","2012-08-22","OSL-ATH was on an old and dirty B737. Departure was on time. Seats do not recline we paid to select seats on the first row but even there the space was not enough for our feet. No IFE if you flown on B737-800 you will get WiFi. Staff unfriendly.","","","Economy","","2.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Tor Idar Larsen","Norway","2012-07-25","Flown Norwegian plenty over the years. Last flight OSL-LGW return. Very old aircraft flying out no Wi-Fi worn down 737. Polite but slightly annoyed stewardesses on this flight. On return new 737 with Wi-Fi that hardly worked at all. They better get this thing working if they want to promote it so heavily. Expensive food hardly worth the money. Nice chairs usually new aircraft with decent legroom. Good for a low cost carrier.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jan Lindberg","Sweden","2012-07-19","I normally like travelling with Norwegian ok price good comfort good flight times flying to and from centrally located airports etc. But yesterdays trip from Budapest to Stockholm did not live up to my expectations. Check in at Budapest airport was a mess. No organized queuing system waiting almost two hour for check in just to get a seating (we had just hand luggage). No online or automatic check in. And the very much advertised free Wi-Fi on-board did not work this time.","","","Economy","","7.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","B Vincent","Australia","2013-03-26","Had a short break in Broome flying QantasLink on their 717 aircraft. Slightly delayed outbound on time for the return leg. Seats looked new and were reasonably comfortable but these aircraft are configured with 125 seats not 115 as stated in the inflight magazine so pitch is only 30 inches. I ordered vegetarian meals - slightly disappointing dry-bread sandwich outbound but on the return flight they served a small but tasty curry - nice. The cabin crew were friendly and pro-active on both flights - it seems you can count on this with QantasLink whereas on Qantas it's hit and miss.","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","G Wheeler","Australia","2013-01-14","Flew Canberra - Sydney return. On time friendly crew tasty snack and drink (had just flown an international flight with another airline and Qantas's snack was better). Our bags were left behind but I cannot complain as we barely made the flight due to customs delays and staff did everything they could to actually get us on the plane. Bags were delivered to our home a few hours later.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","K Taylor","Australia","2013-05-10","Have flown PAL twice now from Melbourne to Manila first time was so so plane was late taking off but on board service was fine. Flew again in April and was pleasantly surprised by the improvement in the airline flight on time cabin crew were very friendly and welcoming. Am a bit disappointed they are cutting out the direct Melbourne to Manila flight. All in all no complaints though their terminal is a bit small and stuffy.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mark Lundy","Canada","2013-05-06","Recently flew from Toronto to Manila Flit# 119 and returned Flit# 118 with Philippine Airlines. The crew onboard the flight were very professional courteous and made sure everyone was comfortable through the entire journey. The seats though not first class were comfortable leg room was sufficient food was good no complaints here. If I am ever to return to the Philippines for another vacation I will once again choose PAL.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Patt","Australia","2015-01-26","We flew business class Perth to Sydney on Xmas Day and Sydney to Perth Jan 17 one may expect Xmas spirit. On the Perth to Sydney flight I asked the stewardess for a glass of water and champagne about 30 mins after takeoff and was told to wait till they served the food in half an hour. She then walked off and it took 10 mins to get another stewardess as they were all in the food area with the curtains shut. Finally got a drink of water and then when food came around I was informed that from a choice of 4 only 1 was available as they had run out of the others. It was a one third full business class section and we were the second to be served! I questioned this and she grumblingly walked off and found me an omelette. We never saw the staff without having to ring the bell. Sydney to Perth again I was told to wait until the meal was served before I could get a drink of juice and wine. I got better service in economy. But the male crew were fabulous friendly and brought us drinks without having to wait until the food was served. Seats were frayed and vinyl split some of the reclining buttons did not work. Food very average. Very poor female crew and overall and I will not fly Qantas business class out of choice ever again. I will go back to Singapore Cathay Air NZ and Virgin.","","","Business Class","","2.0","3.0","2.0","2.0","4.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Bernard","France","2015-01-26","Cairns-Sydney Business. Excellent cabin crew always paying attention on me large business seat (very comfortable) and delicious meal. I was disappointed by the bad quality of the headphones despite of the staff's efforts to change it (it was the same one than in economy).","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Huss Oliver","Australia","2015-01-26","I have just flown from Munich to Melbourne and had a direct comparison between Emirates and Qantas. I have been flying Qantas for over 23 years and was always loyal to our national carrier however now having flown with another carrier and being able to directly compare Qantas have a lot of improving to do.","","","First Class","","5.0","4.0","1.0","2.0","5.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Viv Rosendahl","Denmark","2012-07-09","July CPH-FCO-CPH in a B-737. Clean cabin comfortable seats with good leg room for a person of medium height. Cabin crew sufficiently polite and effective - considering the budget flight context - food and drinks are on the expensive side but then again catering was never 'cheap' even the days of complimentary meals! Boarding was slow due to passengers with oversized hand baggage often needing help with stowing it in the overhead compartments! Norwegian should tighten their hand baggage policy. Otherwise: a very favourable first impression of Norwegian!","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Akram El Dimerdash","Egypt","2012-07-04","HEL-STO June 3rd. Check in machines were not all working at Helsinki Airport so I had to go into the full process before the screen tells me to go and check in with the nearest agent. The flight departed with a 30 min. delay. The flight was full but the seats were comfortable the interior cabin was nicely decorated - all seats were dark blue leather. No meals you have to purchase everything but still I believe it is the Best Low cost flight I have had.","","","Economy","","7.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Wadström","Sweden","2012-07-04","CPH-PMI June 2012 with new B737-800. We often fly with Norwegian and have never been disappointed. Nice crew and good information from cockpit during flight. New aircraft's most of them with WiFi. God legroom. Food and drinks onboard is expensive but not more than any other airline. I think Norwegian is the best choice in Europe.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","K Smith","Australia","2012-12-30","Melbourne-Launceston. How hard is it to seat Husband and Wife (same booking) together? Small plane 2 seats either side of aisle - apparently very hard. Called Qantas to see if they could change seating only to be told I should have chosen seats at time of booking tried to point out that is not an option on this route told seat selection is available on all Qantas operated domestic flights!","","","Economy","","2.0","","","","","","","4.0","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Clem Blake","Australia","2012-12-15","I normally fly from Mildura to Melbourne return once a year. I'm legally blind and I also suffer from a medical condition which effects my mobility and everyone from the ground crew to the flight attendants have provided me with excellent service. The Dash 8 Q400 aircraft are fantastic aircraft's for short flights.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","J Kulasingham","Australia","2012-11-29","Flew Sydney to Coffs Harbour return on Q400. Crew were friendly and attentive plane in good condition flight left Sydney on time. Would fly them again.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Olsson","Australia","2013-05-05","Had a fairly pleasant flight but the plane (A330 Singapore to Manila in economy) was very old and rickety. A small number of common TVs down the centreline that skipped and lost sound constantly. Old seats aggressive aircon and everything just didn't seem very well put together. Good food and staff though.","","","Economy","","6.0","2.0","5.0","4.0","2.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Hazelford","Taiwan","2013-05-04","New B777-300ER from Manila to Toronto. They were excellent and for the price their product is hard beat. Staff were excellent and service was outstanding. The wine selection leaves something to be desired but their food was creative although portions were small. The aircraft was clean and seats were comfortable. They are not fully horizontal but for me they were comfortable.","","","Business Class","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Mulcahy","Australia","2015-01-26","SYD to BKK 15th Jan. Return 19th Jan. Flight full both ways in both classes. Old plane hard seats poor food choices outbound-didn't eat on return sector. Outstanding mature crew on both sectors. This business class service is now way behind Thai Cathay Singapore etc. Marginally better than Jetstar Star Class. Needs a drastic facelift.","","","Business Class","","5.0","2.0","5.0","2.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Kutlu","Australia","2015-01-26","A330-300 MEL-HKG QF29 HKG-MEL QF30. It was a quite old plane with very old seats and useless flight entertainment system. No hot towels neither refreshment wipes before the flight. Polite looking but unfortunately unhelpful cabin crew. I had a special request food but could not eat it because of the heavy spice taste and smell. I went to the kitchen and asked for something else to eat according to my special dietary requirements but got the answer ""there is nothing for you to eat on this plane"" rather then getting offered simply for a piece of fruit or a packet of crackers. The person in front of me asked for a spare bottle of water but was declined. Finally I have got the impression from the cabin crew that I have to enjoy with what I have got because they were too busy and unwilling to offer any more than that. This was my first flight experience with Qantas and because of couple of small problems it will probably be the last one.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Deniz Ylmaz","Turkey","2012-07-02","Antalya-Oslo-Bergen return. The plane interior was good the seats wide enough and the flight personnel kind. But on the 4 hours and 15 minutes flight from Antalya to Oslo even water was not served as a refreshment. You have to pay for all refreshments and food. Secondly ground staff in both Oslo and Bergen were ignorant and unhelpful. They sold me a ticket in which the connection time was only 1 hour from international to domestic. In Oslo airport I had to pick up my baggage after the international flight because of regulations and check in again there was a very long quake in domestic check in and staff did not help at all. Finally a passenger behind me from argued with them and they helped. In Bergen on the return flight they insisted that I check in via the kiosk.","","","Economy","","4.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Sebastien Kapps","United Kingdom","2012-06-28","London Gatwick to Ålesund return. On the way out had the pleasure of flying on the new Boeing Sky Interior on a 737-800. Massively comfortable seating ample legroom and nice clean seats and seatbacks. Cabin could reproduce sunrise effect with mood lighting and effective and new overhead bins. On the way back also a 737-800 with normal interior quite grotty and ugly cabin but seat comfort and legroom were ample. On both flights a variety of amusing and entertaining short films were shown on the overhead screens. WIFI on both flights was useful but could suffer from extreme slowness. Food and beverages available to buy on board were extraordinarily expensive therefore did not purchase any. I did not use the toilets on either flight so cannot comment. Flight attendants were cold and inattentive.","","","Economy","","6.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alan Mackenzie","Denmark","2012-06-17","CPH-FCO-CPH June 2012. Norwegian is still one of the best low-cost carriers in my experience. Their treatment of passengers is efficient and pleasant. Flights are on schedule and uneventful. One of the positive points I particularly like is the opening of check in at Rome Airport 3 hours before the flight time. The only gripes I have are the lack of control on oversized cabin-baggage and no on-line check in.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","David Dale","Australia","2012-11-28","ROK-BNE return. To Brisbane on an Alliance Fokker 100 and return on a Qantaslink Boeing 717. Both flights left on time meals plentiful for hour flight. Staff attentive. Bags on belt within 10 minutes of landing. Both flights impressive.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","S Harvey","Australia","2012-09-30","Recently flew DRW-GOV-CNS-DRW and flights were on time and the service was very good. Cain crew were excellent on the DRW-GOV-CNS and pretty good on the return CNS-DRW sector. I always like flying on the B717.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","J O'Hara","Australia","2012-08-28","BNE-Longreach-BNE. Good flights both ways even though affected by headwinds which is beyond airline control. Comfortable seats good seat pitch (I'm 186cm) attentive FAs and appropriate snacks and drinks made for pleasant flights. Having flown Qantas Link over the years in NSW VIC and now QLD I've never been disappointed.","","","Economy","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Daniel Wilson","Hong Kong","2013-05-01","Hong Kong - Manila return service has improved since I last flew them. A340 out and 747 on return were comfortable with excellent seat pitch in economy. B747 had good AVOD. A hot meal is provided which is a welcome return to service and cabin crew are polite and efficient. The first leg was on time but the flight from Manila was dreadful as we were boarded 45 minutes late (terminal 2 is far inferior to terminal 3 - hot crowded noisy and like a greenhouse) but then sat on the stifling plane to sweat for a further 2 hours. Looking at the flight I may stick with Cebu Pacific in future as the PAL terminal building is awful and the very long hot delay was not at all acceptable.","","","Economy","","5.0","5.0","4.0","3.0","4.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","David Lubuguin","Canada","2013-05-01","MNL-YVR. Airbus A340-300. The seat was ok. It has quite a big legroom for a tall man like me. The food was delicious the cabin was clean the Flight attendants have great service. In flight Entertainment is poor.","","","Economy","","7.0","3.0","5.0","5.0","1.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Samuel Chang","Philippines","2013-04-21","MNL-YVR on a Boeing 777. Service was good and the food and beverages were tasty. My seat was a window seat and was comfortable. The seat was reclining and the cabin was clean we were given blankets. Enjoyed the inflight entertainment.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Burrow","Australia","2015-01-26","Flew Sydney-Melbourne late last week. I was shocked to be served a chicken and corn pie - it was awful Qantas has really hit rock bottom no alternative available like I would have had on other airlines outside Australia. The overall service is now much like American domestic carriers - little or no service at all! Staff gave little or no assistance to passengers trying to find locations for luggage storage overhead hence the flight was 10 min late before all passengers were settled. The seats also have an unusual shape which for a longer flight would become quite uncomfortable. QF please learn from your Asian competitors.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Bernard","France","2015-01-23","LHR-SYD QF2. My journey to Sydney began when entered the aircraft. The crew were friendly did their best to serve us. I really appreciated the constant attention of the crew when serving water and refreshment during this long ""kangoo-route"" via Dubai. The seat was very comfortable the entertainment was the best of anglo saxon world and meals was delicious (despite we hadn't starters) with locals Australian products. Qantas is for me the best airline in the world this is not about ""bling-bling"" Qantas has his own identity and culture and it give us the best example of the Aussie culture. I look forward to flying them again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jeff Michel","Switzerland","2012-05-28","Copenhagen-Oslo Oslo-Helsinki and Helsinki-Stockholm. Comfortable aircraft and seating (the new 'mood' lights on the new planes are quite impressive). Even more impressive is the excellent free WIFI and very reasonable onboard prices for food and drinks. Even check-in staff were accommodating. I saved a small fortune on the fares and really enjoyed the experience. Now if only other budget carriers offered the same.","","","Economy","","10.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","E Soligard","Norway","2012-05-25","BGO-OSL-BGO. Outbound flight on an older 737-800 but plane was clean and staff friendly and smiling. Inbound on a brand new 737-800 with Sky Interior spotless plane. Both flights were short 40-minute flights but departed on time and even arrived a bit early. Seat pitch a bit tight for a 2-meter tall man but more than good enough. Onboard WiFi is good! Automatic check-in machines and self-service bag drop a big plus makes getting to gate a lot easier. Overall very satisfied.","","","Economy","","10.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Jason Tresize","United Kingdom","2012-05-10","HEL-LGW on B737NG. Check-in perfect flight left on time. Aircraft spotless. Cabin Crew speak perfect English not overly friendly but still sufficient. Food menu is a little basic but sufficient. Expect Norway pricing. All in all an excellent airline that offers free wifi onboard. Hard to believe this airline classes themselves as a ""budget airline"".","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Marcus Boehm","Australia","2012-08-19","Pleasant and reliable on time service. Simple and sufficient refreshments. Cabin crew pay much moew attention to the passenger than Air Asia.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","M Lehmann","Australia","2012-07-15","Perth-Ayers Rock-Cairns return. B717. I am a bigger person and found that the seats were more than adequate with plenty of leg room. Aircraft very clean and in good condition. Cabin crew excellent on both trips food was light snacks to Cairns and light snacks and a light meal on return which was adequate. Only negative was the lack of in flight entertainment on a flight of approx. 5 1/2 hours in the air.","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","Australia","2012-05-27","SYD-CNB-BNE-MKY-BNE in a variety of aircraft mostly Q400 and B717. Surely one of Australia's best airlines. Excellent service throughout with always surprisingly good wines (free). Only negative is occasional loud pop music piped through the cabin before departure (I still have not worked out why some airlines do this? if they think it calms passengers nerves they are very mistaken). Flying on the 'new Boeing 717' on QantasLink is superb.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Vee Manley","Canada","2013-04-21","On line booking is a challenge and needs an upgrade. I didn't get the seat I booked online for an additional fee. The staff member behind the counter did not speak English nor Filipino. On our way back same thing happened the seat I booked was not given to us. This time the staff member admitted their lack of upgrades in the computer system and worked on changing our seats fast and was apologetic. Never had an on time flight with PAL. The only thing good about it is the cabin crews. They are very nice. Mine and my husband's TV did not work.","","","Economy","","4.0","1.0","5.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Andrada","United States","2013-04-17","GUM-MNL-LAO and back. Mediocre Airline. No inflight entertainment No Lounge access at GUM and LAO. Nothing that makes this airline stand-out from the rest.","","","Business Class","","","3.0","3.0","3.0","1.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Penola","Turkey","2015-01-23","Flew QF548 SYD-BNE on 21 Jan on an ageing 738. Business class seats were worn out and filthy. Inflight entertainment was poor. Service from the cabin crew was very friendly. It's clear that some of QF's fleet need a ""spruce up"" to bring them up to the standards of their competitors.","","","Business Class","","5.0","3.0","5.0","4.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Wade Lindqvist","Sweden","2015-01-23","QF 5 A333 SYD-SIN Jan 18. On time departure and early arrival. Service as per menu. The food was in fact very good for an economy experience. Efficient and pleasant cabin crew. The cabin manager was great Qantas need all the people like him they can get. Wide variety of quality drinks. Plenty of hydration runs. IFE OK screen a little small and variety adequate. Overall a pleasant experience.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Eddie Buckle","United Kingdom","2012-04-24","A surprisingly easy enjoyable and trouble-free return trip from Gatwick to Copenhagen last weekend. The first time we've flown Norwegian for a couple of years and we noticed an improvement. Check-in machines are straightforward assigned seats are a big plus eliminating the scrum to get onboard. More legroom than I remembered as well. Ahead of time pulling back from the gate and early landing in both directions. Booked well in advance so not at all expensive. No complaints.","","","Economy","","10.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Cameron","Norway","2012-04-11","DUB-OSL. I paid over 200 euros to fly Norwegian and in the end end up on a budget wet leased aircraft from Smartlynx. Check-in was awful and despite being there more than 2 hours before resulted in a 45 minute wait. Onboard seating was so cramped my knees dug into the seat in front and the plane was filthy. Torn dirty seats and old parts from Air Canada visible. The Latvian crew were nowhere to be seen and their English poor. Customers thinking of flying Norwegian this summer should consider BA (from the UK).","","","Economy","","1.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","F Manning","Sweden","2012-04-10","ARN-LGW-ARN. I regularly take this return trip from Stockholm to London and thus far have been very impressed. Professional staff new aircraft and reasonable pricing policies. You would be inclined to believe you were travelling on a flag carrying international airline for most aspects of the journey the only give away is when the inflight trolley comes along and you are reminded that you actually have to pay for any snacks/beverages required. All this comes at a slightly more expensive ticket price the advantage is that you do arrive in the city advertised and not simply within a hundred miles of it. Still very competitively priced and the free wifi onboard is a big bonus.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Ben van Echtelt","Australia","2012-04-23","MKY-BNE-MLB return. Overall positive experience on-time friendly courteous staff. Clean aircraft with plenty of leg-room nice snack-food and bar service on the evening flight back to MKY. Qantas is still my preferred airline.","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Tim Costello","Australia","2012-04-20","Fly BNE-EMD-BNE regularly for work. Cabin is tidy small but comfy and always get fed and watered (choice of red or white or beer after 3pm). Luckily work pays for the flights as a return trip can easily cost $900+! Cabin can be a little noisy due to the propellers but chuck some headphones in and watch a short movie or TV.","","","Economy","","9.0","","","","","","","1.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Y Ren","Australia","2012-02-27","SYD-CBR-SYD Dash 8 on both legs. Early morning flight to Canberra service was good breakfast served follow by tea and coffee. Due to the fog we circled Canberra for 2 hours. Extra water round service. On returning flight one of the crew was not that pleasant. Unusual and disappointing for QantasLink staff.","","","Economy","","6.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Martin Müller","Germany","2013-03-25","Nice flight from Manila to Cebu. Plane was very new and the staff very friendly. All in all a perfect flight for this short distance!","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jonathan Francia","Philippines","2013-02-19","Great service from Manila to Toronto. Meals are tasty lounge is not that elegant but it is clean. Onboard seats are relaxing. Would definitely fly again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Rob Cooper","United Kingdom","2015-01-21","London to Dubai A380. This was my first time on Qantas in many years as last time I flew them I felt they were very poor but have read how much they have invested in improving the product so wanted to try again. This was the first leg of a multi-leg journey in combination with partner airline Emirates which made for an interesting comparison. A380 although relatively new was starting to look tired inside. Dark carpets and dull seat colours made for a very dark gloomy interior. Seat comfortable but legroom surprisingly tight especially considering the long flying times Qantas international flights make. Inflight entertainment good sized touch screen tv screens with very good selection of movies TV music and games. Inflight entertainment on from gate to gate which is a great touch. Crew predominantly British friendly and professional. ""Supper"" service served from London to Dubai which essentially consisted of choice of hot main meal and small desert. Tasty meal but for an evening service where dinner would normally be served very limited. A tiny carrot muffin and juice served just before landing. Qantas are obviously cost cutting evident through their reduced meal service adding more rows into economy by removing a number of toilets at the rear of the A380 and lack of legroom. It was not a bad service or product but it could be so much better especially in line with what their partner Emirates offer.","","","Economy","","6.0","2.0","4.0","2.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Lawrence","Australia","2015-01-21","SYD-HKG 747 with the newer seats and IFE that you can start from the moment you sit down. Much more comfortable than the other older 747s and the same as the newer A380's. One thing that I really like about the newer Qantas economy seats is the footrest. It's like a spring-loaded hammock for your feet which I seen on no other airline and is much more comfortable. Staff attentive and I never had to wait. food was a bit better than expected (but who expects too much from Economy?). Still it was quite Ok. Departure was a little delayed but we caught up during the flight time and arrived on schedule so no issue. Overall good service.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Flaskjer","Norway","2012-04-09","OSL-AES. Flight from Oslo to Aalesund with two children all of us with fully flexible tickets - total cost more than 5000 NOK. Check-in pretty smooth but flight delayed 35 minutes due to late incoming aircraft. Free Wi- Fi during flight . Upon arrival in Aalesund no luggage for us. The luggage arrived next day. We had to drive 60 kms out to the airport and pick it up ourselves. No service!","","","Economy","","3.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Simon Williams","United Kingdom","2012-04-02","Stockholm Arlanda to London Gatwick 30 March 2012 departed Stockholm more than 4 hours late - at 22.30 hrs instead of 18.15 hrs. The company blamed technical difficulties on the incoming plane but the difficulties were not resolved and passengers eventually boarded a Norwegian plane at a different gate. Although there were occasional announcements no personnel were available for most of this time and passengers were not kept informed. For the last couple of hours passengers were stuck at the gate without sufficient seats. Norwegian calls itself (and acts like) a budget airline. But I paid £238.86 return for this shoddy service.","","","Economy","","","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Peter Mair","United Kingdom","2012-03-24","LGW-OSL-TRO return. Check-in at Gatwick was farcical at security I discovered I'd been given a boarding pass for the Oslo to Tromso leg not the Gatwick to Oslo flight. I went back to check-in where with barely an apology the clerk printed the correct boarding pass. The 4 flights were all efficient and friendly in comfortable aircraft with good leg room. LGW-OSL flight left 80 minutes late due to fog but OSL-TRO flight was held for connecting passengers. Returning on TRO-OSL leg a replacement aircraft had to be sourced but again the OSL-LGW flight was held for us.","","","Economy","","6.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","Australia","2012-02-13","BNE-BDG-BNE on Dash 8 and Q400 aircraft. Good service and always surprisingly good quality wine. Outbound flight on time but a major 3 hour+ delay to the return flight. Flight crew did their best but as is becoming increasingly common these days it was fellow passengers who caused the biggest upset. Credit to QantasLink for handling the situation very well.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Peter Schweizer","Australia","2012-02-08","Very pleasant flight on fully loaded Dash-8 from BNE to NTL. Flight departed 10 minutes late but arrived on time. Was given emergency exit seat with a bit more legroom to make this journey as comfortable as possible for a guy with my height of 201 cms. Skipped to drink and snack service but seems standard fare. Very friendly crew good information from the flight deck and air craft seemed in good condition even though well used.","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Davidson","Australia","2012-01-09","MEL-MQL-MEL. Flights late to depart. Annoyed at being informed only 10 minutes before departing. Inflight service is excellent the food is plentiful along with drinks.","","","Economy","","7.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Trinh","Hong Kong","2013-02-19","Manila - Puerto Princesa - Manila (domestic travel). 5 day trip: delayed 3 hours on both legs. Poor communication lack of explanations and terrible customer service. The standard of this is airline is far below that of a budget airline and I will avoid flying with PR in future. A highly disorganised domestic carrier to be avoided.","","","Economy","","","2.0","2.0","2.0","0.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Kim Have","Denmark","2013-02-15","Hong Kong to Manila in January 2013 on an A330. Upon arrival in Hong Kong the plane was delayed so we went out of Hong Kong approx 30 mins late. The Service was slow and my selection of food was not available. Also they apparently didn't have any Coke available. Upon arrival in Manila I couldn't help notice that the cabin staff were still cleaning up in the galley just a few minutes before our touch down in Manila. As a European I'm used to that the cabin is usually ready for arrival at least 15 minutes before touch down. There was no personal monitors however for a 2 hour flight that's not an issue for me. They did show some entertainment on a common screen but I didn't watch it. The messages from the captain were good and easy to understand.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Lawrence","Australia","2015-01-21","SYD-MEL Return. Check-in very easy and service good. Attentive crew who did fine. The interior of the plane was a little older but the service made up for this. IFE not really a point on such a short flight.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tony Hall","Australia","2015-01-21","BNE-SIN. Economy. Pushed back nearly 40 mins late because of congestion at Brisbane airport and we also arrived late because of bad weather en-route. The IFE had a tiny seatback screen and I found it difficult to get a hang of how the menus worked. It was easy to accidentally knock the controls when seated. The new Qantas meals had not yet been introduced on this route but nevertheless the food and wine were of a very good standard for economy. However what really made the fight were the older and very professional cabin and flight crew who instilled complete confidence throughout. Overall a pleasant flight.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","3.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Boris Mutina","Slovakia","2012-03-19","CPH-PRG. I arrived at CPH airport very early but was allowed to drop my luggage this turned out to be the biggest mistake. Gate still not indicated 40 minutes before boarding. Very old and dirty 737. Crew ok. In PRG the luggage delivery was delayed 25 minutes and my one was lost! After 3 days no news.","","","Economy","","3.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alan Mackenzie","Denmark","2012-03-14","CPH-FCO-CPH. Check-in at Copenhagen was done quickly using the check-in kiosks. Fast bag-drop. I have to agree with other comments that Norwegian does not control hand baggage brought onboard boarding suffers from people placing oversized baggage into overhead lockers. Pre-paid seating was chosen which gave extra legroom. On the return flight no Norwegian kiosks available in Rome Airport but check-in desks opened almost 3 hours before scheduled flight time. Crew cheerful and attentive both ways. Food onboard is very expensive and poor quality. Flights on time and without problems.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Dmitry Gurbanov","Finland","2011-03-21","Helsinki to Stockholm. Checked in two hours before the flight paid 15€ for a bag I wanted onboard. B737-800 was clean. Food and drinks expensive and legroom not the best. But the prices they offer and the quality of service makes flying Norwegian worthwhile.","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","D Dale","Australia","2011-12-25","ROK-BNE-ROK. Flights late to depart. Annoyed at being informed only 10 minutes before departing. Onward connections changed without incident as they were with Qantas. Inflight service excellent the food is plentiful along with drinks. Getting bussed around at Brisbane airport is a tad annoying. I travel Qantaslink a lot and of late their on-time performance has been woeful. Otherwise good service.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Mark Paulton","Australia","2011-12-22","PER-GER-PER. Annoying start as you have to be bussed to Dash-8-400 and they insist on boarding you 40 minutes before so you can stand in the bus until everyone is loaded. Geraldton is a walk to the terminal which is much faster. New Dash-8 plane specifically for this route fairly quiet but full flights. Don't sit near the engines if you can avoid it. Services onboard good and pilot good with information. Would prefer the F- 100 that Skywest are running but QF has better times. On return the dreaded bus back to the terminal. Big disappointment there.","","","Economy","","7.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Marshall Davies","Australia","2011-12-19","BNE-Hervey Bay-BNE as part of a return trip from MEL using FF points. Dash-8 400 less than 25% full in both directions. Noisy but otherwise comfortable flight with comfortable seats and good seat pitch for 40-45 minute flights. Tasty snacks and drinks offered on both flights by friendly cabin staff. Our carry-on bags were too large for the overhead lockers and were tagged and placed in the hold in BNE and handed back to us on the tarmac at Hervey Bay. We checked them in on the return flight. Qantaslink-Sunstate has a good product on this service and we'd happily fly again.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N E Alexander","Canada","2013-02-15","Return Vancouver - Manila return on Boeing777. Online booking got me a good seat in the front - not what I call the second class business class back one compartment same as on the Airbus 340. The 777 is not as new as I expected but much better than the tired old 340s. Seats are a bit complicated to figure out with all the controls. Pitch is excellent with lots of room and I had nobody beside me on both legs. This was good as there are no seat pockets to store books or any items. The 777 is better configured and has a nice AVOD system although the choices were somewhat limited in music and TV shows. On the return leg the system crashed at the half way point and never came back on. The 777 is about one hour faster than the 340 and makes the trip a bit faster which is a bonus. Food was okay and service very good and attentive. My last 340 flight last year the cabin crew disappeared after dinner service but on this flight they were always around. On time flights and spacious. Will travel again next year on the 777 for sure - good value.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Mead","Norway","2013-01-23","BKK-MLA. Nice flight with good service. The food was good and the flight attendants delightful. Not much inflight entertainment.","","","Economy","","9.0","3.0","4.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2015-01-19","Darwin-Cairns. Evening flight to Cairns from Darwin approx 2 and a half hour flight on Boeing 717. Flight comfortable quite like these planes. Dinner is served on this flight and as on previous flights out of Darwin food served is a little over cooked. Salty chicken with rice and spinach. Nice food in refurbished Darwin Qantas Club and beverages of course. Took some snacks on board including the Christmas tree shortbread biscuits. Service was very good on this flight purchased a couple of wines with dinner and thankfully a drink service took place before dinner. Flight on time comfortable overall good price considering so close to Christmas.","","","Economy","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Weston","Australia","2015-01-19","Since when did a full service airline stop letting you choose seats in advance or when checking in online? What kind of a joke is that? Even though I turned up at the airport 4 hrs before my flight took off I couldn't get my desired seating (aisle and middle seat in middle row) with my partner. Other than that things were ok as expected but not great. Only flew with them because Virgin Atlantic stopped flying from AUS to HK.","","","Economy","","4.0","4.0","4.0","4.0","4.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Hawes","United Kingdom","2011-03-15","London to Tromso via Oslo return. Connections in Oslo Gardemoen very good well sign posted and easy to get to onward departure gate although you have to collect your luggage when you enter Norway. The aircraft on all sectors were modern and nicely appointed. Crew were attentive and very friendly. Check in easy using the self check in machines and the bag drop was nice and quick.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P McCarthy","United Kingdom","2011-03-15","ARN-LGW. Norwegian make a welcome connection to Arlanda from Gatwick and service is better than most other budget airlines. Check-in was done at self-service kiosk and easy to get the best seats without extra charge. Crew pleasant 737-300 aged but being replaced according to the magazine and it was clean and comfortable enough; refreshments menu on board was uninspired and pricey by UK standards although the quality was acceptable. Pleasantly surprised with the lack of fuss over boarding and checking hand baggage. Altogether not a lot of difference in comparison to SAS except the ticket cost half the price.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","E van den Heuvel","Netherlands","2011-03-08","OSL-BGO. With hand luggage only you don't have to check in for domestic flights within Norway which is great. You receive your boarding pass at the gate. Short hop but reserved seat at emergency exit very comfortable. Especially because they didn't charge for it but for 56 euro you can't complain anyway. Also return AMS-OSL seat pitch cramped but manageable.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","Australia","2011-12-18","BNE-MKY-BNE QantasLink Flights but Alliance Airlines operated the sectors I was on this week so the flight standard should be viewed in that respect. The FA's on the Brisbane-Mackay run were not good one with a terrible attitude especially towards other crew members which was unfortunately easy to witness. However the return run from Mackay to Brisbane more than made up for the first leg due to exceptionally good cabin service including superb wines! and very good on-time performance in the quick and quiet F-100s.","","","Economy","","7.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Steve Altham","Australia","2011-11-29","Perth to Geraldton. Trapped on the ground at Perth for 50 mins - not Qantas' fault as Perth is so busy nowadays. FA's served water and managed to do some work while waiting. Captain kept all informed on PA. Seems to be plenty of legroom even for me at 187cm. Qantaslink 717 services in WA are by Cobham and of a very high standard. Cabin staff are uniformly excellent. The Geraldton service is by Dash 8-400. Did the return on Skywest - they've taken to using F-100 jets to replace the F-50 turboprop when available. This makes for a very quick trip. Couldn't fault either carrier but glad QF has arrived to give some competition.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","T Mira","Philippines","2013-01-18","MNL-YVR-LAS return. The flight attendants were generally pleasant and accommodating but slow. The food was good - 4 meals plus one snack for a 14-hour flight so more than sufficient. The seats are not very comfortable they do not support the back or neck well. Fine for short flights but not good for long trips. The seats in the middle rows have ample leg room though the seats by the windows are quite cramped. As for the in-flight entertainment - there is no provision for personal entertainment only a large LCD screen with poor image quality. The same movie was shown twice. Interior of the cabin is not very well-maintained. There were scuff marks the seat covers were not pristine the passenger pamphlets tattered and there was some rubbish left behind by the previous passengers. 3 of the 6 restrooms in Economy had clogged toilets and sinks.","","","Economy","","7.0","2.0","4.0","4.0","2.0","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mark Habla","Singapore","2012-12-15","Nov 15 MNL to SIN economy class. The seats are okay and comfortable. The food is excellent and tasty. The cabin crew as always serve with a smile. Aircraft used was A320 and the seats were quite empty at the back of the plane (where I was seated). As to Inflight entertainment this is where I hope they can still further improve. The monitors are shared among the passengers so if you are seated above the monitor or too far then you might find it hard to watch. But at any rate overall the service is okay.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Palmieri","Australia","2015-01-19","QF36 SIN-MEL overnight flight on A330. A nice service although on such a short flight sleep time is limited given a dinner service and light breakfast before arriving in Melbourne. Top marks to the updated lounge in Singapore dining options excellent.","","","Economy","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2015-01-19","Gold Coast-Sydney-Darwin. 737-800 GC-Sydney nice plane fairly new full flight advertised as an hour and a half which it took due to bad weather. They serve lunch on this flight which consisted of a warm beef wrap and whatever drink you like non-alcoholic. Wrap very tasty and fine for such a short flight after food in GC Qantas Club. Purchased a bottle of wine for the usual six dollars. Pilot kept passengers up to date the entire flight overall good experience. Continued on to Darwin from Sydney after 4 hour stopover in Sydney Qantas Club as usual very nice food and drink selections in QC. 737-800 to Darwin plane seemed new plane was barely a third full so service was quick had a nice pasta dish for dinner. Crew were great both flights and scored exit row seats both sectors. Good trip.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Graham","United Kingdom","2011-03-07","Gatwick to Bergen return Flights on time. B737-800 going which had drop down video screens with cartoons. An older 737 300 coming back. Took my own food so can't comment on quality of catering. Would use them again.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Ruswandi Yusuf","Indonesia","2011-03-06","Tromso to Oslo. Friendly flight attendants food bought on board with good taste. New clean cabin and not too noisy.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","G Chapman","Australia","2011-11-07","Regular traveller on Qantaslink. Snacks on all services good. I find the leg room great and the seats quite comfortable although there is a small recline. All my flights have been on time. Usually fly out of Dubbo Albury or Brisbane. Crew love to have long chats in the galley while customers sitting with rubbish on tray table waiting to be collected. Standards have dropped over the last couple of years. From chewing gum to no smiles you just expect it now.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","D Ward","Australia","2011-11-03","I do 2 or 3 sectors a week on their noisy Dash 8's. When they are late they don't tell you. When boarding - especially CNS - they do not have enough ground crew/gate staff. When flying into HTI you have to race to make your boat connection as they are invariably late. Today I had the misfortune to do GLT-ROK-MKY-TSV-CNS. Both cabin crew yawned all the way. I wanted to apologise for keeping them awake. Their social chatter was their focus. The flight was of course late out of GLT but at every intermediate port there was no effort from flight or ground crews to make up time. If at all possible travel using BNE as a hub instead of the coastal nightmare and use VB for service and efficiency. The days of Qantaslink are surely numbered as VB progressively take them on. Unless of course they get their act together at the last minute.","","","Economy","","2.0","","","","","","","1.0","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","Australia","2011-08-19","TVL-MKY-BNE-BDG-BNE. A mixture of Q400s F100 and Dash8-300s. Excellent service on all flights - spare seat next to me on every sector and good quality wine served on late afternoon flights. Very good leg room on the Fokker 100. Good quality service and professionalism.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mark Borce","Philippines","2012-12-03","Booked a one-way ticket from Manila to Melbourne. The last time I flew PAL was 4 years ago and I can say that there is a big improvement in terms of service. I only wish they'd start online check-ins. The in-flight entertainment as well as food and beverages were adequate.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Trinidad","Philippines","2012-11-03","I was forewarned about glitches at check-in due to a computer system upgrade so was prepared for the worst. An agent assisted passengers it was no consolation because check-in seemed to take forever with my frequent flyer number missing and likewise my pre-reserved seat. Commendation however should be given to the in-flight crew who did a superb job with their pleasant service attitude. Food was ample and delicious but where it lacked was in presentation. Midnight snacks offered after dinner which helped quell my hunger due to the long flight (flight skipped the Guam technical stop and so it became a long 14 hour non-stop flight LAX-MNL). Since I flew on a similar aircraft MNL-LAX 19 days earlier I was disappointed however that the legroom on this 747-400 was shorter than the aircraft I flew on earlier. Having been a regular flyer of Philippine Airlines I was pleasantly surprised at the enhancements experienced on over-all service on these flights.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Angus","Australia","2015-01-19","Perth-Sydney. Flight was on an A330-200 but we had to change planes because of malfunctioning landing gear. So I went back to the lounge which was ok but had a very poor food selection. We then changed planes to a former Jetstar A330 and got upgraded to business there were no TVs but rather iPads which didn't bother me. We then heard because of the delay we have no catering because it would take too long to load the food on the plane and if we put the food on we wouldn't beat the Sydney airport curfew. Because there was no food they had to use leftover pretzels and drinks from the other flight. Then when we taxied to the runway we had to return again because someone dropped their headphones which stopped the door from closing then we finally took off and the flight attendants didn't want to be disturbed (which I don't blame them) but they where still quite responsive and they had a great sense of humour. Business class was bad but at least Qantas is upgrading them to a much better looking product. Overall the experience was bad but they where very responsive and happy to help. I'll fly with them again and hopefully it will be better.","","","Business Class","","3.0","3.0","4.0","1.0","4.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2015-01-19","Cairns-Darwin. Flew this route late December. Left Cairns early evening Cairns Qantas Club empty due to no flights. Dinner served on this 717 aircraft tasty beef stir-fry with noodles and prompt drink service. Plane not overly full great crew again quick efficient service and staff on hand to meet drink requests. Scored an exit row seat as I had on my trip into Cairns overall good flight and nothing to complain about. Flight on time always enjoy this trip both ways.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A Ahmed","United Kingdom","2011-02-28","EDI-ARN-EDI. They text you flight details on opening of check-in (2 hours before the flight) along with gate number which is useful information. Manual check-in only at Edinburgh as they do not offer online check-in however no queues. Older B737-300 and did not have wifi available. They did have the new slimline leather seats and seat pitch was more than adequate but for those taller than 5'6 it maybe more of an issue. Staff on board were friendly and onboard food available to buy was reasonably priced and looked of good quality. Landed in Stockholm early. Return flight similar to outgoing. Norwegian take part in Arlanda's common check-in kiosk system which allows you to check-in at Stockholm Central Railway Station before catching the Arlanda Express. Baggage allowance is generous and flexible. Landing at Arlanda is a big bonus as is allocation of seats before boarding and the overall service is worth the little bit extra over the competing service offered by Ryanair to Skavsta (which isn't even in Stockholm) - also without the general unpleasantness with that operator. Overall very satisfied with the service.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Wolfhugel","United Kingdom","2011-02-25","LGW-BGO-LGW. Seats pitch is really reduced. Staff friendly so on short flights I'd rate them as a low-cost+ (even if my ticket purchased same day was not cheap). They lack online check- in. I wouldn't fly them for 3+ hours flights.","","","Economy","","5.0","","","","","","","1.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Gabriel Cox","United Kingdom","2011-02-11","Gatwick-Oslo-Tromso-Bodo-Trondheim-Bergen-Gatwick. Trip started with 50-minute delay not told why. Service good staff friendly. Transfer in Oslo was painless. Oslo-Tromso an exit so excellent leg room. Tromso-Bodo-Trondheim. Got to the airport very early and had a pleasant wait fairly uneventful flight. Trondheim-Bergen friendly check-in staff and stewardesses. Bergen-Gatwick a comfy flight although I only had British Pounds left so couldn't have a meal.","","","Economy","","4.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Y Ren","Australia","2011-08-14","Sydney-Canberra return in Y class. Dash 8400 very small aircraft but comfortable legroom. I am impressed with new Canberra airport and Qantas lounge. Both flights were a little late cabin crews friendly only 30 mins flight and a muffin was served follow by tea/coffee and soft drinks.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","H Simpson","Australia","2011-06-13","Have flown SYD-ARM return at least 8 time the past 4 months. Dash 8-300's a little old but plugging away with seats still in good condition. Most of the flight is taken up with the cabin crew serving either a refreshment/light meal drinks and sometimes mints. In my opinion better than QANTAS mainline.","","","Economy","","9.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","A McNicol","Australia","2011-05-14","What a lovely way to fly compared to Jetstar. I have business in Northern NSW with a choice of Jetstar to Ballina or Qantas Link to Coffs Harbour. Give me Qantas Link every time - more room - a decent snack - a drink in the afternoon - friendly service and far more chance of being on time! Good value for money into Coffs as there is competition from Virgin.","","","Economy","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jacob Carter","United States","2012-10-17","Flew SFO-MNL-BKK. Aircraft 747 was adequate. Compared to top tier carriers Philippine Airlines Business Cabin is cheaper with enough legroom and great food. Staff friendly and attentive. Generally I fly Thai or Singapore to BKK but Philippine Airlines offered the best quality of service for Business travelers for the cheapest fares in Business Class. Would recommend for those who want to save but still have a quality of service.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Vergara","Philippines","2012-10-08","MNL-BKK-MNL. Wouldn't normally fly Business Class but found a bargain fare. Was assigned a seat in the former First Class cabin of an old A340 with seats and legroom a couple of notches better than the regular Business Class cabins. Seat showed its age but well maintained and comfortable; was able to lower it into an almost flat position and managed to have a very good nap. Staff attentive and their enthusiasm seemed quite genuine. Nothing fancy in the meal service but the food was tasty and plenty of it - ask for the excellent mango smoothie! Inflight entertainment was sub-par not even as good as economy in the top-tier airlines. Overall very satisfied and will gladly fly with them again.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Wong","Hong Kong","2015-01-14","HKG-SYD-PER-SYD-HKG: Contrary to the previous comment left by J Rose. I got lucky and had the A380 on both international legs. The service and seat comfort are superb! The food portion tend to be a bit small because of budget cutting but asking for second helping is never a problem with them. Very good wine served on board and topped up frequently. The A380 flat bed is very comfortable and provided several hours of decent sleep. Entertainment system is fine too with a vast array of choices to keep me happy. They give out express card to speed up the process at the immigration I was able to drop the bags again and relax at the domestic lounge (huge!) and had a nice shower and freshened up for the domestic leg. For domestic sector they use the A330 but the seat is still comfortable food and service decent. Return leg is more or less the same story fabulous crew on all legs friendly pro-active and lively. Perhaps I was just lucky? I rated my trip very highly and will recommend.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Bettin","United Kingdom","2015-01-14","So if you want to know what it would be like flying long haul on Ryanair just book Qantas! Now to be fair Ryanair do at least advertise themselves as a budget airline and the prices are cheap to reflect that. Qantas on the other hand are not! As a national carrier they should be ashamed of themselves - but to codeshare with the likes of Emirates is nothing short of farcical in this day and age. They are simply a world apart and do not deserve a 4-star rating. There were times past when BA were pretty abysmal but sadly Qantas have managed to take that a step further. So we booked Economy seats but spent an extra £100 each to get extra legroom by the exits. By the exits also means by the toilets so we suffered the inconvenience of people treading on our toes as they used the area to queue and perform their inflight stretching. But that is nothing really to moan about. What was really unacceptable was the general nonchalant and uncaring attitude of the staff - who freely admitted to being new to the long haul. It was New Years Eve and one might have thought that being Australian was a good enough reason to celebrate the occasion as we flew across the various timezones on our Melbourne-Dubai-London flight. But no - Qantas managed to sidestep that and the thought that just a few of the passengers might appreciate a small bottle of bubbly to see in the New Year. Fat chance! About half an hour into the flight we were offered their 'Welcome drink'. A scratched plastic jug was waved in front of us containing some lemon and elderflower cordial. The dinner service followed about an hour later (about 2am Melbourne time) - though I wondered why? The food was actually pretty good - so no complaint there. But the general lack of attendance by cabin crew was appalling. Friends had warned me not to book Qantas - and it really would be my last resort from now. Anyone heaping praise on them in their review clearly expects vary little in the way of customer service. It begs the question what airline they normally fly on. Sorry Qantas - get your act together your were shocking!","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Oramo","Finland","2011-01-29","ARN-TFS-ARN with Norwegian. Booked it because of the cheap fare (if booked in advance) - we were a group of five and the flexibility of not having to limit to the usual package holiday 7 or 14 days. Both flights were delayed by about one hour. On the way out had managed to reserve Exit row seating which had great legroom even if a bit narrow. The legroom on standard seats in their 737's is just about acceptable for a low-cost carrier. Food is all extra charge and quality is fairly horrid. FAs efficient and friendly. Altogether as expected not better nor worse.","","","Economy","","5.0","","","","","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","P Sorli","Norway","2011-01-28","LGW-SVG. The experience was great with very good value for money new airplane and attentive FA. This is a low cost airline and the only thing that made me feel that it was so was the seats as they were quite narrow. However as the flight was short it didn't really matter but on longer trips I would assume it would be a pain.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Clarkson","Sweden","2011-01-14","ARN-LGW-LGW-ARN. Chose the option to book seats online +70kr which I thought was a good decision but I managed to book the seat without a window. Norwegian has one of the most idiotic check systems as on international flights one has to check in manually at the desk or self check-in machines. The service during the flight was a joke prices on board much higher than SAS. Tickets were 3000kr and overpriced for the service I got. Do not book on row8 as those are no window seats.","","","Economy","","","","","","","","","1.0","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","C Tudehope","Australia","2011-04-18","SYD-WGA-SYD. Trip down on morning flight was on the larger Q400. The crew weren't present for most of the flight and were very robotic offering bare minimum service. The refreshment whilst nice was not substantial and handed out in a rushed manner. However one positive is that the crew phoned ahead for taxis due to the small size of Wagga's airport and distance from the town centre. Flight back to Sydney was on the smaller Q300. The crew were very friendly constantly making their way through the cabin to talk to passengers. The service on this flight was a stark contrast to the first flight. Both flights were on time and cabins were clean.","","","Economy","","7.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Kevin Pullen","Australia","2011-04-09","Port Moresby to Cairns return. I think this is the first Qantaslink international sector. Compared to Air Niugini flight is a dream. Good crew functional catering and plenty of wine if required. It is great to finally see some real competition on this route.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","J Dayaratne","Australia","2011-03-15","CBR-MEL-CBR. The staff were friendly and helpful and I thought that there was a noticeable improvement compared to what it used to be like. Was served a fruit bar and some sort of savoury scone along with beverage. The flights were on-time boarding and check-in wasn't a hassle.","","","Economy","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Tolentino","United States","2012-09-13","I flew PAL for the first time on a trip to Manila and Bangkok from Honolulu. The service was good and food was tasty. Flight Attendants were courteous and friendly.","","","Economy","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Boyd","Canada","2012-09-11","YVR–MNL-YVR (Aug 26 Sep 10). The service was great. The flight attendants were always available to assist passengers and several times they go around to give water and snacks. They serve dinner and breakfast. The food is tasty and comparable with other Asian airlines. The B777-300 aircraft is spotless the legroom is ample the seat will recline and it has personal entertainment system with good selections of movies games and music. Overall PAL did a good job and I will fly with them again.","","","Economy","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Figueroa","Philippines","2012-09-03","BKK-MNL business class on the refurbished B747. Flight on time. Meals were tasty. Legroom was ample and seat reclined to around 160 degrees. Asked flight purser to reserve an item for me from their duty-free upon delivery and she gladly delivered it to me right after a few minutes even before take-off. AVOD was also working and offered several options.","","","Business Class","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Fitzpatrick","Australia","2012-07-22","BXU-MNL-HKG-MNL. Basically on time all sectors. As all sectors were 2 hrs or less didn't really miss fancy entertainment system. Cabin crew were good as was the food.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Forbes","Australia","2015-01-14","QF511 BNE-SYD on a Boeing 737-800. What an enjoyable flight! For only a very short flight I was pleasantly surprised that seat-back inflight entertainment was provided with an excellent range of movies television music etc. The interior of the cabin was sleek modern comfy and clean with plentiful legroom and seating space. The FA's were professional and friendly giving us extra bottles of water upon our request. Really cannot fault the service on board. Breakfast was simple - just muesli milk and apple slices adequate for such a short flight. Only negative was that my headphones snapped after opening the packet but this was easily forgiven when the lovely FA promptly fetched me a new one. Without a doubt this was the best domestic flight I had ever taken! Would definitely recommend.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Stewart","Hong Kong","2015-01-14","Four QF sectors over Christmas/New Year AKL-MEL MEL-PER PER-SYD SYD-HNL. On all sectors the food and wine offerings were excellent although on our SYD-HNL flight the dinner service at three hours took far too long. First Lounge in SYD was chaotic but always is around the holidays. Cabin Crew service varied from outstanding to surly. Overall happy that we chose QF despite variable hard product and a couple of unpleasant crew who should probably reconsider their career in the service industry.","","","Business Class","","9.0","3.0","4.0","5.0","5.0","","","5.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Andrew Fleming","United Kingdom","2010-12-27","LGW-ARN return at the time of the pre Christmas disruption. Had booked non flexi tickets some time before for a reasonable price against SAS and full service alternatives - many offering poor connections. I am not used to budget airlines and as we were a family of 4 (2 small boys) I thought they worked out quite costly so I just paid to check a single case. Check in easy and quick. Outbound was delayed a little over an hour - no information volunteered within the airport I had to ask. Equipment was a 737-300 clean and quite nicely designed cabin. Food on board as others commented was expensive bordering on the extortionate and service seemed to take forever - mostly due to the time taken to process payments. I was overcharged for my order but this was rectified when I realised. Return flight was the first successful departure on the route in 3 days the airline had posted basic information on their web site but enough to convince us to make the 320kmtrip to the airport. Severe delays made us very late but check in staff understanding and helpful. In the event though we were only informed of a delay of about 2 hours after the check in had closed - this was attributed to problems at the London end so quite credible (again though information flow pre-boarding was poor). Overall - reasonable service for the money.","","","Economy","","6.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Alan Mackenzie","Denmark","2010-09-24","CPH-FCO-CPH. Norwegian is one of the better no-frills carriers. Their web-site is easy to use and prices are reasonable for add-on extras - seat reservation checked luggage etc. Purchases onboard are very expensive however so you would be wise to buy any food beforehand. Our flights were on time the passengers dealt with in an orderly fashion and the aircraft very modern 737-800 series - clean inside and out. The cabin crew were friendly and professional. The only drawback is not being able to check-in on-line.","","","Economy","","9.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Holden","Canada","2010-08-10","Oslo - Copenhagen and that takes an hour and a half. Our flight was delayed 2 hours and the gate was changed 5+ times. The only reason we knew about the gate change was because they sent texts to my boyfriend's phone; there was nothing on the tv screens to tell us about any changes. We couldn't find a service desk anywhere and when I did find a woman who worked for Norwegian she ignored me. Since there were no Norwegian service desks inside the airport security area I couldn't go outside the security area to see what was going on at the Norwegian desk. Check in at both airports was a hassle because staff were unfriendly and the check in Oslo was very confusing.","","","Economy","","","","","","","","","1.0","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","K Pardoe","Australia","2010-12-14","CNS-TSV. Missed flight due to late arrival of Jetstar flight from DRW. Advised to go to Qantas service desk at Cairns airport to obtain new flight details. Only took a couple of minutes to be booked on to next available flight. Received snack on 50 minute flight.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Pete Hauser","Australia","2010-12-14","BNE-HVB-BNE. Was a little irritated on the return trip that there was no wine offered despite departing at 35 minutes late at 1545. Legroom is satisfactory for a 45 minute sector. The snacks are on-par with mainline Qantas economy. Luggage was tagged appropriately for my connection to Qantas Business class at BNE. All-in-all QantasLink is doing a reasonable job on their short routes but I can't get past not being offered a glass of wine to apologise for a late departure especially 15 minutes before the bar service officially begins and even more-so since the full economy fare is almost the same as the BNE-SYD full economy fare on Qantas.","","","Economy","","6.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","B Williams","Australia","2010-12-14","SYD-CFS: return flight on Qantaslink Bombardier Q400. Flight was smooth (despite inclement weather) and quiet. Food was very good and served from boutique style Australian food producers. Although I am not generally a Chardonnay drinker I would happily enjoy the Chardonnay served on the flight at home. Service was with a smile personal and efficient. Overall it was an excellent flight. A nice change from the plastic faced Virgin Blue staff and the magazines with Richard Branson on nearly every page.","","","Economy","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","P Chambers","United States","2012-07-22","Flight 102 from Manila to LAX July 15 2012 returning home to LA from lovely trip to Thailand. We flew from Bangkok to Manila then Manila to LAX. First flight delayed by 5 hours which prevented us from taking the original second flight. The airline did a good job of trying to reach us about it ground staff in Bangkok did a good job of getting us onto a later flight and ground staff in Manila airport did a good superb job of expediting us from the first flight to the second which had been held for us and seven other people who had the same problem. It had been held an entire hour waiting for those last 9 passengers - with all other passengers on board and apparently no AC. Plane felt like a sauna when we boarded. From here it all goes down hill. This was the most uncomfortable plane I have ever been on. Very little legroom and the seats were unusually narrow so no elbow room. When the guy in front tilted his chair back it felt uncomfortable and intrusive. Food was average except for the fluffy cake desserts. Service was adequate some attendants were nice but others seemed apathetic. We would not choose Philippine Airlines again.","","","Economy","","3.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Carew","Australia","2012-07-15","The new Boeing 777 on the Australia routes (serving MEL and SYD from MNL) makes a huge difference as it has AVOD. Flights were full in economy in both directions with excellent punctuality coming back but half an hour late or so on the forward journey. Overall a good experience.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Eric Brian Roca","United States","2012-07-04","My flight from Iloilo to Manila and on to Los Angeles was really good. The food was good but the inflight entertainment was pretty bad. However I think they are getting new inflight entertainment so I would recommend PAL.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Wayling","United Kingdom","2015-01-14","Flight was London Heathrow (LHR) to Sydney (SYD) on the A380 both ways. I have to say this was one of the most comfortable long haul trips I've ever had to Australia. I think the economy seats on the A380 are as good if not better than anything that has been offered in economy before. I thought the staff were very good overall although a couple of flight attendants were not very friendly. The food is now largely served without trays which is fine by me. I thought that the food was mostly good especially the chicken salads offered on several legs. However I was a bit annoyed to miss some of the food which was delivered while most people were sleeping. I think they should perhaps deliver some of these things while more people are awake. I ordered the meal in advance on my Sydney to Dubai leg and this was a bit ordinary but overall I thought the food was decent. My main gripe with the service is that they no longer offer a complimentary toothbrush on this (very) long haul flight. I think it is a bit mean to deprive people of something with which to clean their teeth on effectively a 24 hour journey and I hope they reintroduce this again at least for this very long haul flight.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tony Laverghetta","Canada","2015-01-14","SYD-MEL A333 and BNE-PER A332. I love flying Qantas and they never disappoint me. First flight was a short one of approx. 1 hour and still the magnificent crew managed to provide with a light meal soft drinks and good smiles. Departed and landed on time. Second flight was a long one from Brisbane to Perth on an old Airbus 330-200 domestic configuration. Again the crew was great they couldn't do more to assist us food very good great variety of drinks. The only negative comment was that we didn't have IFE however the day before the departure I received an email from Qantas apologising and providing extra frequent flyer points for future use. Can't wait to fly internationally once again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Pugh","Australia","2015-01-14","Flew Emirates from Sydney to Heathrow and return Emirates (QF Codeshare) Birmingham to Dubai and QF 2 from Dubai to Sydney. First time and last time I would ever choose Qantas. Received lunch about an hour or so into the flight from Dubai and then nothing until 12 hrs later when dried scrambled eggs and ""sausages"" were offered for breakfast about an hour out of Sydney. Compared to food offered on Emirates Qantas are way behind the 8-ball. Coffee was offered twice in 14 hours and both times cold and undrinkable. Qantas A-380 had far less comfortable seats as opposed to Emirates could not get comfortable the entire flight. Inflight staff did not appear to be pleased if they were asked for anything more along the lines of we were putting them out. I am ashamed to call them our national airline.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","T Mayer","United Kingdom","2010-07-09","London Gatwick - Trondheim. Completely ridiculous check-in system. You can't check-in online but at the airport you have to do it in a self-service machine. You then attach your luggage label to your bag. Then you stand in line for an hour to drop your bag off. What is the point? Stockholm - LGW no online check-in. Self-service check-in didn't work. But there were three people on the desks and the whole process was extremely quick and easy. B737-300 was extremely cramped even though the flight wasn't full. Sort out the check-in at Gatwick and I will happily fly Norwegian again. Good destinations and good prices.","","","Economy","","7.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Paul Van Alsten","France","2010-07-01","CPH-ORY B737-800. Comfortable leather seats with decent legroom. I paid for seat pre-selection - glad about it as flight almost full. Check-in hassle-free using the self-service machines. Food and drinks for purchase - a bit pricey. Informative cockpit crew very friendly and smiling stewardesses. I usually prefer Norwegian for the crew friendliness and the arrival in Orly - a much more convenient airport than CDG.","","","Economy","","8.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","Johanna Hoegner","Germany","2010-06-07","OSL-DUS. For low-cost flights it is not appropriate to complain too much about the general services. It was ok on my flight. But the point is how Norwegian handles luggage in particular special luggage like in my case a bike. It already starts complicated when registering it at the call center in Oslo. Although they announce strict rules I was ensured to be allowed to use my producer-made soft bag for my folding bike. At the airport in Oslo you are told to go to the ""special luggage"" counter where a staff member wraps the bag with the bike in another plastic bag but not in a very careful way! Remembering the extra fee of €42 for the bike I was surprised to find it between all suitcases at the baggage claim in Düsseldorf and afterwards strongly damaged (deformed front wheel and chain ring). I couldn't find any Norwegian staff either in the baggage claim area or in the arrival terminal to report the damage. Trying to solve the insurance case on the phone again with Oslo didn't bring any solution about fair dealing either.","","","Economy","","2.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S O'Brian","United Kingdom","2010-05-29","London - Oslo - London B737-800. Leather seats and designed so that leg room is much better than ""old"" seats. Check in OK but I still miss online check in. Buy onboard service a bit pricy in my opinion. Crew friendly both ways. Paid about 80£ for a return ticket which is very cheap. Airport express train in Oslo is very nice - but pricey.","","","Economy","","8.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","N Reeves","United Kingdom","2010-12-12","EMD-BNE Dash 8 400 one class cabin good flight with friendly attentive cabin staff who did all they could. Snack and coffee served (no alcohol before 4pm) seats were leather and comfortable for short haul but no recline. I am 6' and found there to be more than adequate leg room. An excellent service that other airlines could learn from.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","Australia","2010-12-06","BNE-HVB-BNE in Dash 8 300 and Q400 aircraft excellent flights. I would happily fly QantasLink all around Australia if I could. Superb service for short flights which were on-time despite poor weather. Excellent wine (free) on these short flights. Often the best service on Qantas family of airlines is the smaller internal flights with young and enthusiastic staff of QantasLink - they have an entirely better attitude compared with many of their long-serving senior colleagues on the long-haul services of Qantas.","","","Economy","","10.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","M Mihalic","Australia","2010-09-08","Alice Springs to Darwin. Whilst no entertainment options I found the flight rather pleasant with a service that was that bit more personal than regular Cityflyer. The food was good and ample. Leg room was sufficient quiet aircraft and friendly staff made what would have been an otherwise average trip more bearable.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Ram Drilon","Philippines","2012-07-01","MNL-YVR-MNL. The service is impeccable. Check-in is a breeze. From ground crew to cabin crew they were hospitable and assist you all the time. Long Haul Business Class is just smooth for nearly 12 hours flight and the entertainment is indeed good. Food is good though it needs more presentation.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Bob Nell","Canada","2012-06-24","Manila to Vancouver April 15 2012. Crowded flight-terminal hot and waiting area over flowing with passengers-long evasive pre-flight baggage check. Plane an old Airbus 340. Seats adequate. Entertainment system terrible with only three channels one so fuzzy could not watch it. Plane was hot and complained twice to no avail. Passenger to my left had a caregiver to attend to her and she blocked the aisle for 30 % of the flight. Staff were pleasant enough and food adequate. Prices have increased to the point where it is poor value for the money. I asked to be seated in the premium business section as I have been a Mabuhay member since 2005. I was refused and I know the section was almost empty. Will never fly PAL again to Canada.","","","Business Class","","3.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Howsam","United Kingdom","2015-01-11","A380 London - Dubai Melbourne to London via Dubai. Paid A$90 for exit row seat on each leg which I think is reasonable and definitely worth it for extreme long haul. Although I chose row 79 which fronts a main galley and is very noisy I'd avoid this row in future. Food was the real surprise - Qantas have done away with all the dinner accessories (biscuits salad cheese chocolate etc) and instead serve much bigger main portions and they were actually amazing very impressed. IFE also very good. Around 100 Oscar winning movies going back to 1970 plus recent releases and full series of TV shows which is great. Overall very competitive full service airline - would recommend on the arduous Europe-Australia cattle class route.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Kneijber","Australia","2015-01-11","Travelled Auckland to Brisbane 5th January 2015. Have never been a fan of this over-rated airline therefore I should have known better however decided to give them a go after getting a sale fare. Positives - smooth check in good customer service manager on board and ok food. Negatives - tacky lounge in Auckland service operated by Qantas subsidiary Jetconnect who operate a handful of 737-800s across the Tasman narrow body aircraft that have a premium cabin masquerading as a business class cabin seats that could best be described as premium economy crew who refuse to serve you 40 minutes before arrival because 'we are about to land' dreadful inflight entertainment on tiny screens with old movies old TV shows and old music. Back to Air New Zealand from now on. At least they know what customer service means.","","","Business Class","","4.0","2.0","3.0","4.0","2.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Lacey Heather","Australia","2015-01-05","Paris-Dubai on Emirates then Qantas from Dubai to Melbourne. We were simply amazed at how wonderful the Emirates experience was. The Economy class cabin was very well staffed the cabin crew were impeccably dressed and couldn't have been more attentive. We were offered drinks early in the flight and they even had a brandy on offer! On the six hour flight we were asked twice more if we would like another drink. The meal was good for Economy and we got little extras offered like an ice cream. On the Qantas QF10 flight Dubai-Melbourne we had paid the extra for the exit row seats in economy but to our horror we were seated in 48 B and C so were adjacent to the cabin crew's work areas and kitchens. Note to self- don't book these seats again on an A380! While the Qantas cabin crew were very friendly but we were not asked if we would like a drink of any kind until quite a way into the flight and then it was a small glass of cordial out of a jug. Then we were given a beef wrap (not bad) in a box (no tray) which was the last I saw of any service until two hours from Melbourne when I was offered a banana. Mind you I was sleeping for a lot of the flight so it's unfair to criticise as I didn't really need service but what would I have got had I been awake I wonder? The meal offered at the end of the flight looked very poor and I opted for cheese and biscuits. Sadly we concluded that we wouldn't fly Qantas again on a long haul flight if we could get an Emirates option at the same time. Compared to Emirates it would seem that everything about the inflight service on Qantas flights needs a big shake up. Our national airline looks and feels tired and will struggle to compete with the Middle Eastern airlines for much longer.","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","4.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","C Connolly","Ireland","2010-05-03","CPH-DUB and I would have no hesitation using them again. Flight on an older 737-300 but with new slimline leather seats fitted. Leg room adequate if not generous. Onboard service was slightly slow moving but with a decent variety of items to buy which seemed reasonably price and of good enough quality. Cabin crew were a little thin on smiles but frankly the same can be said of SAS. In fact flying with Norwegian is little different than flying economy shorthaul on SAS - and the price can sometimes be cheaper.","","","Economy","","7.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","J Jensen","Denmark","2010-05-01","Nothing. I had a flight from Stockholm to Copenhagen right on the edge of the initial airspace closure. No information from Norwegian. Once traffic is disrupted passengers are basically left to their own devices. Norwegian is certainly not going to do anything to inform them or help them.","","","Economy","","","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","S Malt","United Kingdom","2010-04-19","We have been stuck in Oslo for five days and they have not offered any kind of assistance. We asked for food tokens or a drink we were told no and then received the most feeble sorry I have ever heard. Every airline is supposed to present a document to you showing you your rights which was not carried out by staff. As soon as we complained in any way we were met with a blank expression and a repetitive ""no"" to all our questions. I cannot describe how awful our treatment has been by this low cost airline.","","","Economy","","","","","","","","","1.0","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","","2010-08-02","MEL-LST-MEL on Qantaslink Q400s - excellent on-time and comfortable flights with hardworking flight attendants. Return late afternoon flight from Launceston offers free top quality wine plus a snack and coffee - better than some business class flights I have had on other carriers.","","","","","5.0","","","","","","","","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","K Roe","","2010-04-15","Perth/AyerRock/ Cairns on B717. Great legroom far superior to the others. Great service which on each leg included a drink and snack followed by a meal. Cabin staff very good. Pity I cant fly them on main routes. My only very small gripe is no entertainment options.","","","","","5.0","","","","","","","","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Michael Little","","2010-02-20","Melbourne-Devonport return on the Q400. Pleasant flights friendly service and a tasty snack each time. The return flight operated 35 minutes late. The main let-downs concerned handling at Melbourne Airport. Qantas needs better signage to the bag drop counter for people who have checked in online. The QantasLink departure lounge is a dark and cavernous place. And the baggage from our flight was offloaded onto a carousel with baggage from two JetStar flights: people were milling 4-deep around the carousel trying to see their bags while the next carousel was not being used at all!","","","","","3.0","","","","","","","","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","P Garde","","2010-01-21","MEL-Devonport. Some 10 minutes after scheduled departure time a very embarrassed pilot announced that not a single checked bag had been delivered to the plane. After yet more delays we finally left some 45 minutes late. I regretted not choosing REX into Burnie instead of this carrier. On arrival into Devonport the captain stated he still could not find any explanation for this logistics breakdown at Tullamarine. (I assume it was industrial as unloading off my return Jetstar flight into the same terminal was extremely slow.","","","","","2.0","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Phyllis Wong","Hong Kong","2012-06-13","3 flight delays in one trip! HKG-Manila-Tagbilaran City Bohol. For the first flight when we arrived the boarding gate there was no aircraft at HKG for Manila. We waited an hour for departure and arrived in Manila one hour later than scheduled. We asked the crews and interestingly they said the connecting flight to Tagbilaran city would wait for us. After we landed we rushed to transfer desk and were informed that the connecting flight had already departed. Subsequently the airline scheduled us for an early flight the next morning. Arranged shuttle to and from hotel. Return flight from Tagbilaran City to Manila delayed 20mins. When we reached the boarding gate for connecting flight back HKG we almost missed the flight with only 8 mins to spare. No one helped us through the domestic terminal to the international airport. However the flight back HKG was delayed again. Overall total: 25% on time rate!","","","Economy","","1.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","K Robinson","Canada","2012-06-10","I am waiting for my international flight as we speak and I have never been on such a disorganized airline! After passing several gates and several metal detectors and waiting in several lines I wanted to sit relax eat and wander around and shop until my flight. Unfortunately that is not happening because we had to go through an additional line baggage screening pat down and talk to more people at their kiosk! We could not have our water that we just bought inside the gate area and now we are stuck in a roped off area at our gate unable to go out and have lunch or a drink of water! I am so frustrated if only they had checked all of our stuff properly at the gate entrance there would not be this problem of waiting and not being able to leave. This is the first time using Philippine Airlines and I will not be using them again.","","","Economy","","2.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","L Reyes","Philippines","2012-06-07","CEB-MNL I was excited to try their Mabuhay Class onboard their brand new B777-300ER. I had a great time with them. Check-in was a breeze and boarding was smooth for business class. Seat was very comfortable and I could fly that seat for 16 hours with no discomfort. The B777 features an AVOD. Food was average though it was a pasta meal they served on business class. Landing was smooth as always. I will definitely fly them again.","","","Business Class","","9.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Heathcote Robert","Australia","2015-01-05","QF 97 3 Dec 2014 and return QF 128 15th Dec. I have flown many airlines internationally and Qantas doesn't even come close. Poor level of comfort in business on the A380. Emirates business is first class compared to Qantas business. The meal (dinner) was ok pretty basic but after 2 hours in the Hong Kong business lounge I wasn't overly hungry. The service was poor. Not a lot of attention given to individual passengers. Awoken a full 2.25 hours prior to landing for the worst breakfast I have ever had. Filling out a breakfast order form ala room service is just an aid for the staff to get it over as quickly as possible in the morning. No other airline requires this just poor class. I was looking forward to the relaxing flight home in the flagship plane. Never again for me. No wonder the National Carrier is in trouble financially. 4 of us going to Europe in June yes with Emirates even though Qantas are now sharing the route. Be worth paying much more to go another airline even if Qantas are more expensive. Service with a smile..yes but not much service though unfortunately and definitely a cheaper all-round experience.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Andrew Jane","Australia","2015-01-05","Sydney-Dallas LAX-Sydney. A380 PE window seat across inside aisle back. All up a really good product and will definitely use again. Just a couple of minor quibbles reflecting concerns of others. The foot rest extending from seat is a bit of a waste of time. I am only 165cms and it was too short for even me. Also the seat recline perhaps goes back too far making access from window seat tricky resulting in a bit of arm rest gymnastics. I had no trouble with IFE or meal table with seat in front fully reclined as reported by others though. The meals were fresh and tasty close enough to business class quality. PE now shares washrooms with business on upper deck. Thought the queues would be bad but not the case after all. All up though it was the warm friendly understated service from Qantas staff that was the highlight. An 'upgrade' to business class for last hour of flight into Dallas so as to exit plane quickly for tight connecting flight was a nice touch.","","","Premium Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","A. Hansen","Norway","2010-02-27","OSL-CPH return. Ticket would have been quite expensive on this trip but fortunately I had enough bonus points to get a free ticket. Either way SAS` tickets were twice as expensive so no choice really. Used the self check-in machine on both OSL and CPH and had checked in and gone through security in no time. On the flight down to Copenhagen we flew on a new 737-800 which was spotless. Cabin crew was nice and friendly. The flight back was not so positive - a 20 minutes delay. Our plane was an older 737-300 and it showed signs of age. However the seats were new comfortable leather seats - not as clean either. The crew explained that they had chosen to try to have a short turn-around as possible and I guess that makes sense. Crew not as pleasant on this return flight but all in all it was a satisfactory experience and I almost always prefer Norwegian over SAS.","","","Economy","","7.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","M Thornber","United Kingdom","2010-02-08","LGW-OSL-TOS-LGW. Greeting and assistance at LGW by two Norwegian employees was exemplary and set an excellent first impression. Regrettably this was not so at bag drop (contractor). Cabin crew on all flights ambivalent and unfriendly. Norwegians own ground staff at LGW and OSL stand out as being good representatives for their company. Shame it doesn't extend to cabin crew.","","","Economy","","6.0","","","","","","","4.0","1"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","D Cameron","Norway","2010-01-08","Dub-OSL. Normally I am happy with norwegian. This is not such a direct criticism of them but seeing as there is no way to add feedback or complaints to their website I hope they read this and act on it. Check in at Dublin was very poor. Sky handling partners had only one person to check in a whole flight (for at least 30 mins until someone else came and helped). This was very frustrating as there is no online check in you have no option but to stand in line and painfully watch the families and groups of travelers slowly check in. Flight was at least an hour delayed. Scheduled departure time 1220 actual 1345. Why do they lie to you at the gate and say expected time 1300 - totally unrealistic. As for the actual flight no travel updates from pilots along the way and not much of an apology for the delayed flight from FA's. As I said though this is the 1st time I have had anything negative to say. As for the previous comment about bags. I actually like the lenient approach to cabin baggage. This allows for me if I have a suitcase (which compared to Ryanair is very affordable especially if you wish to take 2 bags) to carry heavier items in the hold and clothes in a duffel bag on board!","","","Economy","","5.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","B Owen","","2010-01-01","MEL-LST on Dash-8. The 300 series not as nice as new Q400 due to vibration and cabin noise but comfortable seat with ample leg room. Warmly welcomed by FA with two crew serving a tasty scone OJ and hot drinks. 1/5th of the cost of other carries for this Christmas eve flight. Priority hand luggage accepted on boarding in Melbourne and handed back on the tarmac in Lauunceston with a cheery Merry Christmas would rate as excellent except for the older aircraft.","","","","","4.0","","","","","","","","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Roger Stone","","2009-11-23","BNE-HVB-BNE superb evening flight on QantasLink in a somewhat small Dash8 200 Series. However this was ideal for a short 40 minute flight gliding over the northern beaches and Fraser Island and being served snacks and repeat serves of an excellent wine (as good as business class wines on many airlines) and all this for an economy airfare. FA attentive and very competent to get so much accomplished and provide good service for such a short flight. Return morning flight serves coffee with the same FA with good service. Flights all on-time with courteous check in service at the adequate regional Hervey Bay Airport.","","","","","5.0","","","","","","","","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","D Westral","","2009-09-28","Perth to Bundaberg return. Except for the wait at Brisbane (4 hours on return) was happy with the aircraft and the service. Loved being able to put our luggage on at Perth (and Bundaberg on the way home) and not having to check in again at Brisbane.","","","","","5.0","","","","","","","","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Y Ren","","2009-08-20","BNE-HVB-BNE. Surprisingly good experience. Q400 was nice little aircraft during 50 minutes flight cake tea and coffee was served. Professional and pleasant cabin crews no Qantas club at Hervey Bay airport not even security check it was a little bit scary. In general it was really pleasant and surprising trip.","","","","","5.0","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Urtus","Canada","2012-05-23","Manila to Vancouver. The seat was ok not too crowded nice screen on the seat back to watch movies etc. The female stewardesses were rude with no please or thank you. I had no blanket when I asked the stewardess she told me if it wasn't on my seat it was too bad as there were no more. Aircraft was good  service staff need to be brought up to standards!","","","Economy","","1.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Geoff Mayo","United States","2012-05-21","Good food could have done with more liquid refreshment baby bassinet on floor meaning no legroom in bulkhead row reasonable AVOD IFE no airshow (map) on entire plane on return journey. Terrible terminal at MNL for arrivals (1hr wait for immigration 1.5 hr wait for baggage) terrible terminal at MNL for departures (cannot buy liquids airside despite going through 2x security lines little to eat few places to sit aircon broken down). I've flown with Cebu Pacific and PAL before and used all 3 terminals at MNL but this is by far the worst experience so far in so many ways.","","","Economy","","2.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Bruke Lachowski","Germany","2012-05-17","MNL to Tag Bohol. Flight on time flight attendants very professional and service was great. Quite expensive but I will definitely fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Hollows","Australia","2015-01-05","BNE to LAX in December last year in business. We flew on one of the refurbished 747s on the upper deck and it was fantastic. The upper deck is definitely the place to be. I had expected to feel claustrophobic but it was surprisingly spacious. There were storage pockets everywhere the cabin was spotless and the flight attendants were relaxed friendly and very attentive. I didn't manage to get any sleep (never do on planes) but enjoyed the flight nevertheless and arrived feeling relaxed. The espresso coffee was excellent. For the return - the new lounge in LAX was bigger than I'd expected after hearing all the talk about it being cramped. We were one of the last flights out for the night but there were still plenty of comfortable seats available and the food was good. The lasagne in particular was wonderful.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Kiss","Singapore","2015-01-05","Its been a very long time since I flew QF internationally. Currently based in Singapore I've been travelling SQ mostly but a recent trip to London then down to Sydney then back up to Singapore I found the best pricing to be on QF business class. The A380 flight from London to Dubai was reasonably OK but only just. The A380 business class was very disappointing. The food and service was great but the seat and comfort was extremely average. I connected to Sydney in Dubai on an Emirates flight (QF flight number). Why would anyone fly Qantas on the same leg? When you are paying $8K+ for your airline ticket Qantas just doesn't cut it. The difference between Qantas and Emirates was extreme. Emirates was probably the best business class I've travelled on. Service and food was exemplary (despite the noisy Australia soccer team being on the same flight). But unfortunately it got more disappointing when I got on the A330 flight from Sydney up to Singapore. This just doesn't compare with any of the major airlines business class. It's simply not worth the cost at all. I was very disappointed but I will say the crew were great and the food better than Singapore Airlines. Qantas really have been left behind. I may get on another international flight but It would be my 4th or 5th choice and I would only do it if it was my only choice. Why people would pay the same price and fly Qantas when there is so much more to offer on other airlines is beyond me.","","","Business Class","","6.0","2.0","4.0","4.0","3.0","","","3.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","E Irgens","Norway","2010-01-03","OSL-AGP. Since they charge extra for checked luggage most passengers try to cram lots of carry-on in the overhead lockers. Bags that are way bigger than the limits given on our tickets. On arrival I found that my suitcase didn't arrive. How this is even possible on a non-stop flight is strange but Norwegians attitude to passengers with lost luggage is appalling. They do not answer their luggage enquiry line on weekend/holidays and their complaints department could only give me a number to their ground handling staff in Oslo. I've tried numerous times and waited on the phone for a very long time each time but got no reply. When calling back to Complaints to ask if they had any other suggestion the girl I spoke to got angry and slammed down her phone.","","","Economy","","3.0","","","","","","","1.0","0"
"norwegian","/airline-reviews/norwegian","Norwegian customer review","G Isberg","Sweden","2009-12-22","CPH-LGW-CPH same day. Obama in CPH and snowstorm in GB caused major delays in both directions. The inflight crew were friendly and efficient. Lunch provided on the flight over and drinks on return free of charge to compensate for delays. The problem with these new airlines (in comparison to established ones) is when something goes wrong - for example major delays - because there is no representation at the airports to advise passengers. Called the airline to provide this as feedback. ""I know"" was the reply by the agent. Why doesn't Norwegian do something about it then?","","","Economy","","2.0","","","","","","","4.0","1"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","Michael Burgess","","2009-03-26","I recently travelled on a Qantaslink dash 8 300 Mel-LST service and found the service remarkable. I was greeted in such a friendly manner legroom was excellent considering the size of aircraft and snack service and the complimentary wine was quite unexpected for a regional service and flight time just over an hour. I have also heard that LST dash services are being upgrade to Q400 services can anyone comfirm this?","","","","","5.0","","","","","","","","0"
"qantaslink","/airline-reviews/qantaslink","QantasLink customer review","J Storer","","2009-01-17","Weipa-Cairns. I could hardly believe the comments below about this Qantas Link route. I have been travelling this route regularly in the past year. It is usually late and often by hours. When delays occur there is no information available at Weipa airport and the Qantas call centre cannot tell you what is happening.","","","","","3.0","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Binas","Saudi Arabia","2012-05-14","Travelled PR several times already both on International and Domestic routes and on both J and Y class. Impressed that no flight was delayed. Their new safety video catches one's attention. Food is not the best but not the worst one either. PAL may be a bit expensive compare to other local airlines but you get what you paid for.","","","Business Class","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Raenard Llano","Philippines","2012-05-10","Cotabato (RPMC) to Manila (RPLL). I was not impressed nor disappointed. Flight delayed 45 minutes. The service was fine. The cabin crew were very professional very informative displays however their inflight snack was a let down. Aircraft was an Airbus A319. Although there was enough leg room the space is still so limited that you cannot go to the washroom without disturbing other passengers. My return flight to Cotabato was a little bit better. Delayed only 20 minutes the plane was Airbus A320 the snack was a little better considering they served coffee that day and the cabin crew professional as always. However the cabin was too hot.","","","Economy","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Peter Deeps","Australia","2015-01-05","Travelled business class from Sydney to Darwin. Cramped and uncomfortable in biz. Light dimmed for sleeping but light from galley glared into passengers faces all night. Staff never tried to pull galley curtain and QF have removed the aisle curtain in their minimalist obsession. Staff appear disenchanted and struggle to appear genuine.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Rose","Australia","2014-12-31","QF 127 HKG-STD in Premium Economy. In typical Qantas fashion they swapped out the scheduled A380 for an old B747 which made the trip miserable. To make it worse the entire P/E cabin filled with an oversold economy cabin overflow leaving the rest of their regular customers hung out to dry on Christmas Eve no less.","","","Premium Economy","","2.0","1.0","3.0","1.0","2.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Humphris Andrew","Australia","2014-12-31","Decided to try Qantas for the first time on an International flight to Dubai on QF 9 & 10. Short answer - sub standard. Flown on Singapore Malaysian and Emirates over the last few years and Qantas is way behind the competition in terms of efficiency service and comfort. From check in were we were told that that we had exit row seats which turned out to be incorrect a 45min delay slow service both getting meals out and in particular clearing plates and you cannot get a scotch whiskey or a brandy and dry? Our baby bassinet looked more like a solitary confinement gaol cell when compared to other airlines and our young one wouldn't sleep in it due to in being very claustrophobic. First and last time I will be flying Qantas International.","","","Economy","","4.0","3.0","2.0","1.0","2.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Cabilis","Philippines","2012-05-09","MNL-PEK-MNL on an airbus 320. New clean with good legroom even in economy. No personal AVOD only overhead screens but a good movie selection. Both flights on time and inflight catering was good with ice cream served. Flight attendants very professional.","","","Economy","","7.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Paul Wells","Australia","2012-05-07","Hostesses were great the plane was clean and the food average. The entertainment was below standard on the flight from Melbourne to Manila I could only see a screen 8 rows in front of me in the next section. They need to lift their game to get more westerners to fly with them. If you want the whole package fly Singapore or New Zealand.","","","Economy","","5.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Matt Buck","Thailand","2012-05-07","BKK-MNL-KLO return O/N in Manila on outbound trip. First leg non-refurbished 747-400 A319 on flights to and from KLO and A330 return to BKK. All flights were delayed IFE was on overhead monitors and bulkhead screen. Seat comfort was okay service was professional. Vegetarian Meal was tasty and drinks snacks and ice cream were served. Some passengers weren't given their meal preference as it had run out and were given what was left. Overall experience was not bad but not great either. I flew PAL for the scheduling and destinations and would fly with them again based on price and routing.","","","Economy","","6.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Nicholas Janides","Australia","2014-12-31","Melbourne-Perth-Melbourne A330-200 services. Two excellent and faultless journeys. The crew were really friendly and a delight to be around. I noticed that the food is getting much better. The thai beef with noodles and my Texas BBQ Beef on the return journey was tasty and very fresh. I have mostly flown with VA for business over the last 12 months and was happy to make another return to QF for my latest flight.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Burchell","Australia","2014-12-31","Flight from Melbourne to Brisbane on old 737. Started in Qantas Club whereby food was good but kids section is in need of a very urgent refurbishment. Flight departed on time staff were all friendly and professional food was a hot meal and was an improved offering compared to recent pas. More taste and more of it. Arrived slightly early and bags were ready by the time we got to there. The down side to Qantas is the variation in the 737 fleet and we coped an old one with no personal TV which in 2014 is just not good enough.","","","Economy","","8.0","3.0","5.0","4.0","1.0","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Perez","Japan","2012-04-24","Cancelled flight from Cebu to Narita and didn't tell the passengers until after 8 hours waiting in the terminal. Never offered any compensation. Plane left the following day like nothing happened and everything was normal. A truly non-caring airline towards customers.","","","Economy","","","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","D Bendavid","Philippines","2012-04-23","MNL-CEB-MNL. No problems with check-in and security in Manila. NAIA Terminal 2 was a bit spartan but much nicer compared to the dreaded old NAIA 1. Boarding this non-AVOD A330 (filthy inside and out) and departing 30 minutes behind schedule. No blankets or pillows offered. No service except for some peanuts/crackers and coffee/tea/water. Safety video not played and a live manual demo was done. Overhead screens not functioning not even the airshow. Inflight magazine missing from all Economy Class seats. Seats fairly comfortable legroom much better than Cebu Pacific but lesser than Korean Air. Carpets and footrest are filthy. Cebu airport is in a bad state though check-in was not a hassle. Return flight on A330 equipment change from a 747. Same complaints concerning the overhead bins and food/drinks however this time overhead screens were functioning but only airshow was shown and a live safety demo was done in lieu of airing a safety video. In short mediocre (but not poor) experience.","","","Economy","","4.0","","","","","","","1.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Fletcher","United Kingdom","2012-04-21","Generally good service and comfortable flight purchased ticket on Philippine Airlines where the website stated it included a meal. This was a small packet of peanuts and soft drink! This does not represent good value when compared to the other budget airlines operating in the Philippines. Flights are often delayed cancelled or simply amalgamated with flights of their sister airline Phil Air Express.","","","Economy","","6.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Aitken","Australia","2014-12-31","My husband and I had not travelled on Qantas for a few years despite travelling to UK every year due to previous bad experiences with them. This year we thought we would give the airline another chance. Boy were we sorry. Miserable staff food appalling headsets didn't work. When you can chose multiple airlines to travel overseas from Australia you would think they would at least try to offer a good service. The Asian and Indian airlines can teach them a few tricks.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Brennan","Australia","2014-12-22","Flew Business Class Singapore to Melbourne on 10 December leaving at 8.30pm and were less than impressed with Qantas. The staff were excellent but the ""meal"" if you could call it that was truly appalling. We could choose from about 5 dishes no entrees no salads to go with it. I had a chicken patty in a bun that was it part from being offered a slice of bread. My partner chose a duck stew type of dish which was small and not very tasty. Dessert included a choice of cheese a couple of others and a tub of ice cream! And this was supposed to be the much lauded Neil Perry food. Clearly part of the various economy measures from Mr Joyce along with the disappearing QFF points inability to use the Gold membership in the priority boarding queues etc. We paid a lot of money for our tickets and won't do so again. In contrast we flew to Singapore on Emirates which was a delight in every way from the service aircraft entertainment and food. Qantas entertainment was very limited with only a few movies and quite old TV series. After being a Qantas FF since the late 80s I will be moving to Emirates as soon as my membership runs out.","","","Business Class","","3.0","4.0","4.0","1.0","1.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Cyril Asuncion","Switzerland","2012-04-04","SGD-MNL. Check-in was fast and the ground crew were friendly. The plane took of with a 10 min delay. The food was really good and were provided with blankets for the night flight.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Samuel Samson","United States","2012-04-03","LAX-MNL-CEB-MNL-LAX. Flight to MAN from LAX was very uneventful food was passable refurbished 747-400. Comfortable seats good friendly service. MAN-CEB on a refurbished 747-400 good service again although they do not let you use your cell phone while waiting for pushback. Return trip from CEB-MAN used the new 777 it was spacious seats were comfortable and aircraft was clean. MNL-LAX plane delayed 30 mins in MAN 747 was not refurbished stuffing coming out of seats plane had to divert to Sapporo Japan to fix ventilation system but the staff were friendly in helping us with the problem.","","","Business Class","","6.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Galacgac","Philippines","2012-04-02","Departing for Narita on B777. Smooth check-in. Nice plane. Clean cabin but the seating scheme is awkward! Less choices of magazines. Nice food and attendants however music and movies need updating.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","H Tib","Australia","2014-12-22","MEL-ADL. Short flight though meal was served. Tried the fish and chips thinking this was different to the usual fare however the fish and chips were tepid soggy and inedible. Crew as always on Qantas were hospitable and efficient.","","","Economy","","7.0","4.0","4.0","1.0","1.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Baseley","Australia","2014-12-22","Both my husband and I fly 2 domestic Qantas flights each week for work in Sydney I can honestly say that in the last 6 weeks at least not one flight has run to time. Last week my husbands Monday morning flight was delayed 3 hours they don't notify you of delays which is very inconvenient. Yesterday my flight did three circles over Cessnock before heading to Sydney landing us nearly an hour over time. I think Alan Joyce should take up hotel management as that is where his head is and let someone who is concerned about getting people to where they need to go in a timely fashion and maintaining the services at the airport not worrying about the Qantas lounges there are too many staff doing nothing and the inflight staff are well past their expiry date. When you do one or two flights a year its not concerning but travelling 50 weeks a year it gets a bit up your nose. If only we had practical choices other than Qantas.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","John Philips","Australia","2012-02-28","Aircraft interior was aged and in serious need of upgrade. Inflight entertainment system was old screens were colourless and almost impossible to see. Inflight safety instruction via said screens could not be seen from where I was sitting. Cabin temperature was hot and humid complaints to cabin staff were ignored. Food quality and service was very bad for an international carrier. Service is lax and uninterested.","","","Economy","","","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","W Pollitt","United States","2012-02-15","PVG-MNL. Nothing great and nothing bad. Typical Philippine airline equipment problem my foot rest had been broken for a while. Entertainment was by a large screen and poor choices of entertainment. It seems it is the little things that dog this airline in addition to the chaos of going to MNL airport.","","","Economy","","5.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-12-22","Flew Darwin to Brisbane on 767-300 an aircraft used a long time on this route and about to be retired in a couple of weeks. Plane while refurbished was showing its age however still very comfortable in exit row seat. Lunch served on this flight chicken and macaroni while tasty tired looking with the usual bread roll and chocolate bar. If Qantas continues to promote itself as a premier carrier might be an idea to reintroduce a new meal range for its domestic sector. Service was very good on this flight great crew who were pleasant and efficient even scored a free wine. Ice-cream served later. Flight was on time overall good experience.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roger Stone","Australia","2014-12-22","SYD-Santiago (SCL)-SYD in Premium Economy. I can only echo other's previous comments on the superb nature of Premium Economy on Qantas' long haul services. My very recent return to SCL could not be faulted especially the incredibly professional cabin service and obvious professionalism of the flight crew on this flight which could be considered one of the 'great airline journeys of the world' and the fact this flight skirts the Antarctic Ice Shelf. Food wine and seating were excellent but the crew's attention to detail was outstanding. I sense Qantas becoming a world leader again in long-haul international flight standards. I only wish Qantas had Premium Economy in its A330s (as Cathay Pacific does).","","","Premium Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Selby","Australia","2014-12-18","Domestic business Brisbane to Perth QF589 and 598 business cabins only up to premium economy standards but the crew and service made this trip great highly professional polite and nothing was to much trouble. When they do the refits to these aircraft's I think that Qantas will be number one on the east west route.","","","Business Class","","8.0","2.0","5.0","4.0","3.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","P Pup","Australia","2012-02-15","Sydney to Manila return flight Manila-Melbourne-Sydney. Plane delayed in Sydney due to a problem loading cargo. Aircraft on both trips A340 no personal screens but radio was great and entertainment on overhead screens decent. Plane comfortable and spacious compared to A330. Food was good. More than enough food on return trip. Cabin and lavatory very clean. Staff friendly. Inflight magazine interesting plus exclusive terminal in Manila is convenient. Both flights were pleasant.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Peter Tan","Singapore","2012-02-13","SGP-MNL-LAX. All except one flight was delayed. Did not really like the A320. A bit to small and only had overhead screens. Boeing 747 was a lot better. Interior was new and had personal TV screens. Flight to LAX even took off 10 mins early. Overall I think PAL should just refurbish their airbus A320's to the ones like the Boeing 747. Terminal 2 should also be expanded and renovated.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Y Barnett","Australia","2012-01-28","I flew to Manila and return to Australia on the 25 Jan. On my trip back to Australia we left Manila at 9 am and arrived Sydney at 8 pm - we had one main meal all day and a snack before we landed Sydney. I paid $2000 for my return airfares to Manila and I ended up hungry. I think we pay enough airfares to be served a decent amount of food. There was also a mix up with my seat I checked in at 5 am only to find somebody else sitting in my seat however in the end staff sorted it out.","","","Economy","","3.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Kaushik","Australia","2014-12-18","Travelled Y class from SYD to BNE on a 737-800. Flight was on time and quite comfortable. Ordered vegetarian meal was surprised to be served a hot meal on such a short flight. Quality of the food was so-so. Best part of the catering was the Lindt chocolate they handed out after the meal. Crew were friendly and obliging. Would certainly travel with them again.","","","Economy","","9.0","3.0","4.0","2.0","1.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T French","Germany","2014-12-18","QF09 from Melbourne to Dubai. This is the first time I have flown Qantas in a number of years and sadly the business class offering has not got any better. Despite being an A380 the seat was broken and was uncomfortable in the upright position. The cabin already looked worn and the side lockers frequently popped open. After the initial boarding drink it was 2.5 hours after take off when the meal was delivered and a second drink finally offered. However they did manage to have time to walk the isles offering duty free for purchase. Considering the flight didn't leave until 23.30 even small things such as socks were not available until approx an hour in to the flight which was quite frustrating for those wanting to get quickly in to the night time routine. The crew were abrupt to the point of being hostile. I can't think of a worse business class experience than Qantas. At least the next leg of the journey was with Emirates but that just highlights how poor the Qantas offering really is.","","","Business Class","","3.0","2.0","1.0","2.0","2.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Sutherland","United Kingdom","2011-12-19","MNL-CGK-MNL. Terminal 2 check-in was fine though Jakarta was very slow. On time departures and arrivals on all flights. Food and drinks choices were okay. All in all okay flights the price was nothing special.","","","Economy","","6.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mark Hurter","Switzerland","2011-12-19","HKG-MNL MNL-TAG and TAG-MNL. Chose B777-300ER service out of HKG. Seat width a bit limited due to layout but pitch is good. Seat pitch usual A320 layout on domestic flights which is tight in economy. IFE on 777 is good. Good choice for short flight. Overhead screens on domestic sectors. FA's the usual PAL staff. Some (very) friendly and some ""only"" professional. Could do with consistency on the friendly side. Flights during service provider transition period. But hot meal available on international leg. Choice and quality was good. Better than CX that only serve a bun. No internet check-in available. Overall value for money.","","","Economy","","7.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","H Setiawan","United States","2011-12-13","SIN-MNL-LAX. SIN to MNL on A320 - 5 hours no personal IFE (only drop-down overhead LCD TV) only breads and drinks were available FA's were hiding for majority of the time. Seat was okay nothing special about this flight. MNL to LAX: it was the old un-refurbished 747-400. Ground staff were helpful but the security check line took forever. Even though I had to wait for about 10 hrs in the airport they only gave us two food vouchers. In the 744 no personal IFE they only put the map on the big LCD projector seat was okay meal was not attractive but it was delicious however they served it a bit late. FA was attentive bathroom and cabin were not that clean but still okay. I chose Philippine Airlines because I got very cheap tickets ($ 700 for SIN-LAX return trip).","","","Economy","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Rose","Australia","2014-12-18","QF 127 SYD-HKG in premium economy. Absolutely delightful flight. The A380 seasonal service makes a huge difference in flight quality vs either the A330 or B747 service they run most of the year. Extraordinarily comfortable with top notch professional crew and great service.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Jarvis","Australia","2014-12-18","SYD-DFW B747. Average flight thought the re-fit of the 747's would be a little nicer than it was. I guess you can't escape the fact that it was an older aircraft. Had an exit row seat - well worth the extra $$$ for a long haul flight. Flight Attendants were good - but not great. Not really interested in you and very rushed and cold in everything they did. Having said that - inflight entertainment was great. All round pleasant experience despite the slight downfalls with aircraft and staff.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Jarvis","Australia","2014-12-18","MEL-ADL B737. This was hands-down the best Qantas flight I've had. Better than any domestic - better than any international. The staff were excellent. Friendly and helpful and not stand-offish like some can be. The aircraft was brand new - so it was wonderful. Clean excellent seats lighting and the inflight entertainment was just as good as any international flight! Apart from the dry and disgusting muffin served as our snack - I could not fault it!","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Michael Moffett","United States","2011-12-08","Called and reserved window seat and that also fully reclined. I got a window seat just infront of emergency exit. The seat did not recline. Flight was supposed to be non-stop but stopped in Hawaii for over 1 hour to off load and receive passengers. Checked my ticket and printed itinerary it all said non-stop. Good thing for me I had no connecting flight I had to meet in limited time. On the return reserved window seat that reclined however seems they changed the plane from a 747-400 to something that looked like it could only hop from island to island. I had 2 choices and chose the lesser of two evils that still required me to get out of my seat no less than 12 times to allow people to go to and from the rest room and visit friends. There was no stop at Hawaii on the return trip. Seats not made for long haul and very uncomfortable after only 1 hour. Service was mediocre. Food was ok.","","","Economy","","2.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Silverio","Philippines","2011-11-25","Manila to Jakarta on A320. Crew lack courtesy asking passenger to pass on meals to their seat mates. Crew would pass on blankets headphones and even meal boxes on top of people's heads and sometimes a row away from the recipient. Food is awful and is not served in paper boxes. Coffee is now served in styrofoam which is environmentally unfriendly. PAL has downgraded its meal service. I think PAL should now be identified as a budget airline rather than a 3 star airline even if their fares are almost the same as other 5 star airlines.","","","Economy","","1.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","S Gonster","United States","2011-11-24","LAS-MNL MNL-HKG HKG-LAS. Average trip all but one flight arrived on time. Food is so-so. Flight from HKG- MNL loaded and ready 15 mins early but due to ATC delays left almost 1 hr late. Crew were informative and apologetic. Extra $50 for Economy Plus seat worth it on LAS-MNL segment. Transfer from HKG flight in Manila to LAS flight is a test of your patience no direct gate to gate access. You go to the Transfer Desk they take your passport and boarding pass confirm they have located your luggage. Escort you upstairs to passport control through a metal detector and patdown then to the gate for a final passport inspection. Only then are you allowed to proceed to the boarding gate. All this for a same airline flight transfer. We were then an hour late leaving MNL. No seatback IVOD and screens were hard to see.","","","Economy","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A D Storey","United States","2014-12-10","DFW - SYD rtn in Premium Economy. Flight to Sydney diverted to LAX because a passenger had a heart attack. Crew and ground staff fantastic getting everyone booked and transferred to hotels and back to the airport the next day. Flight back to DFW was ""uneventful"". Crew service was excellent. Meals and wine selection also of a high standard. Definitely worth the extra money for a comfortable seat.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Thurgood","Australia","2014-12-10","Very poor service these days. Used to be a premium airline now very discount. Frequent delays poor customer service (on ground and inflight). Constant cost savings. Very poor complaint resolution process you can expect to receive a reply saying ""we trust you will accept our apologies.""","","","Premium Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Miller","United States","2011-10-16","Not a fan. Have now made 4 business class trips from LAX-MNL or SFO-MNL. B747s in Business Class are OK but the Airbus is old and the business class seats uncomfortable and sub-standard. The food is horrible. Can't give it a good rating.","","","Business Class","","2.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Sahana","Indonesia","2011-09-15","CGK-MNL-FUK. The seat was old the plane was dirty with water flowing from the lavatory. There's no pillow or blanket left for me no explanation just they left me freezing. The food is okay on my transit time at NAIA they gave passengers a coupon for breakfast but they don't give any information as to where we can use it. Shocked that there was no personal TV and the headset do not work well.","","","Economy","","3.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Hundarto","Indonesia","2014-12-10","QF142 AKL-SYD and QF42 SYD-CGK in economy. Got an exit row seat for the AKL-SYD leg very comfortable and spacious. B737 in great condition. Breakfast was great entertainment was good. SYD-CGK leg was unsatisfactory. A330 uncomfortable seat limited entertainment and unresponsive PTV. Horrible lunch but refreshments were good. Cabin crew were attentive in both flights.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Nichol","Australia","2014-12-10","I fly every week Brisbane to Perth return I'm on Gold. Since the start of the year they've slashed FF points and status credits increased ticket prices started charging for exit row seats and are now using hand me down A330 aircraft from Jetstar! Be warned that you most likely will no longer have an inflight entertainment screen in your seat so will have a 5 hour flight with on a small old ceiling screen. Repeatedly these break down and have to be restarted so good luck watching anything. My last flight the meal service was only put up one aisle after 30 minutes the second aisle took 1 hour 45 minutes to get half way down and there was no choice vegetarian only. To sum it up Qantas aren't worth their costs anymore. Due to cost cutting they are insulting the customer by cutting everything possible from the customer service and frequent flyer bonus aspect of their business even though this is exactly where their earnings originate. I'll be letting my QC lapse. I'm disappointed as I had always recommended them to all I work with but now it's the opposite and am warning all others flying this sector (at least) that the value for quality is long long gone. I've already taken 10 staff with me to Virgin as of the first flight of 2015. Recent correspondence with Qantas was basically ""Sorry to see you go it's been nice knowing you"" which falls in line with their attitude this year. Maybe once customers start to transfer they'll see it cost them more in customer base than they saved in slashing customer service loyalty programs and below par aircraft for the longest transcontinental flights.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Milana","Philippines","2011-09-12","MNL-CEB-MNL. From MNL check-in was quick and easy until we get to the waiting area of Terminal 2 which was packed with people early in the morning which was understandable considering it was peak season. We were delayed about 20-30 mins. On boarding the A330-300 the seat was fairly comfortable although I think the legroom was a little small. The cabin crew were alright the cabin temperature good enough. On the return check- in was quick and easy delayed again for 30 mins. Before boarding one of PAL's newest B777-300ER the cabin ambience was good and everything felt good the seats were new and comfortable legroom roomy good IFE system this plane is more comfortable than the older A330. Cabin crew were nice and accommodating the second flight was the real value for our money.","","","Economy","","8.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Kenneally","Australia","2014-12-10","Flew business class 30 November NYC to LA to Melbourne. After travelling 6 weeks in the U.S. It was the nicest experience to board Qantas to such a friendly and welcoming crew. The flight from NY to LA was outstanding with the crew making it a fantastic experience. The flight from L.A. To Melbourne was also nice. It is really noticeable how friendly the Qantas crew are after flying on American carriers. I found the flat beds comfortable with a good variety of seat and bed positions. Having flown Air New Zealand last year the seats on Qantas are superior. Food was ok and agree with other comments not much choice for snacks. Would have also been nice to have drinks offered throughout the flight but when asked for drinks staff were quick to respond and no trouble at all. Would definitely fly Qantas as first choice again. Especially on the reconfigured planes.","","","Business Class","","10.0","5.0","5.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Diana Briscoe","Australia","2014-12-04","We flew to and from Singapore as part of their code share with Finnair. What wonderful service we had the crew were genuinely friendly and nothing seemed too much trouble. Drinks and food were plentiful - extra fruit and water offered during the night. The seats were comfortable.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Enrile","Australia","2011-08-31","MNL-SYD return. I was expecting a newer/refurbished plane but unfortunately it was an old one. Food was acceptable nothing special. Toilets were clean. Flights a few minutes delayed. What won me over however were the hospitable flight attendants. Smiling and courteous.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Figueroa","Philippines","2011-08-31","MNL-PPS on Business Class. Pleasantly surprised when they replaced the aircraft to the A330 for this domestic flight (instead of the A320). Good service with full breakfast in Mabuhay Class. Flight attendants excellent and focused on attending to passengers needs.","","","Business Class","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Slazenger","Taiwan","2011-08-11","TPE-MNL-VAN. The food is awful seats are old worn out and cramped (Airbus A340). Service is poor with stewardesses and ground staff dismissive if you can get their attention. Shared TV with few screens. They now charge $50 for an exit row seat. If you need to transfer in Manila be warned: the transfer process involves a lot of pointless hanging around.","","","Economy","","","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Smith","United Kingdom","2014-12-04","Flew on QF1/QF2 flight from London to Sydney return in October 2014 on the A380 Business Class. The overall experience was average. Pros - complimentary chauffeur pick up/drop off in London/Sydney flight timings (late departure from London early arrival Sydney and vice versa) good IFE with many options pyjamas provided albeit of a sub-standard quality friendly staff albeit service offering strange. Cons - not all seats have direct aisle access the food/beverage service/options are absolutely sub-standard. Offered first drink within 30 minutes after take off and then a top up/glass of wine with dinner. That's it. For a 14 hour flight that is pretty shocking. You can stand up and go ask for another drink but I hate having to do that as it feels like asking someone to do me a favour. The entire Business class cabin shares 4 lavatories of which the rear ones are shared with Premium-Eco. The staff are friendly but are limited to the designed service offering. Qantas has a lot to catch up before they will be on par with the likes of Singapore / Cathay.","","","Business Class","","5.0","3.0","2.0","1.0","5.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Dhruvin Pathak","Australia","2014-12-01","Once again Flew with Qantas MEL-LAX and LAX-SYD-MEL. What more could one ask for? Great staff A380 Family friendly Best food Kids loved the entertainment onboard Best pilots and even not bad travelling with their partners American Airlines while we were in USA. Missed connecting flight SYD-MEL due to SYD airport being busy but were put on the flight we wanted straight away (more than 6 options given). Only problem with family travelling with kids Qantas and AA would always have the Prams ready for collection at the gate of the aircraft everywhere in the world except in SYD and MEL. No explanation given. Apparently its a special category luggage and have to line up to get with kids waiting for at least 40 minutes. Would definitely keep flying.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Down","United Kingdom","2014-12-01","HKG-MEL A330 Business. This is Qantas old business class product with only angled flat beds and a very old IFE system. The seat was quite comfortable in sitting / lounging mode and while the mattress topper made the seat more comfortable in bed mode the angled flat was still not very good for sleeping. The 2-2-2 configuration is also not great as I was in a window seat so getting to the aisle mid-flight in the dark was a bit of a challenge. Food and drink were both excellent and the service provided by the crew was faultless - naturally friendly and professionally efficient. The IFE is not good enough any more with barely any movies on offer and an old poor quality screen to view it on. The Qantas Club lounge in Hong Kong was very nice and not too busy. Overall Qantas do a good job making this old product reasonable however it does not come close to products on offer from competitors. I would recommend Qantas to others but only on their newer aircraft or after the current refit is complete on these aircraft.","","","Business Class","","6.0","3.0","4.0","5.0","1.0","","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jonathan Williams","Thailand","2011-07-28","If you're flying to Manila you can avoid the awful international terminal by flying Philippine Airlines (PAL). In the past 3 months I have flown twice a month on PAL and over 70% of the time they are late. It's only when you're checked in and sitting in the lounge that the inevitable delays are announced. Even 4 hr delays appear to take PAL by surprise. The aircraft are ok cabins a little shabby.","","","Business Class","","4.0","","","","","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Dunn","United States","2011-07-24","SFO-MNL. Flight over was not refurbished plane old video monitors broken and one of our seats wouldn't recline however they did change our seats. Food is good but for a westerner would like to see more choices other than traditional plates. Even special meals are geared toward Asian cultures. Went to PAL office in Manilla to complain about being sold a ticket under false advertisement when website shows updated planes. Staff called me after visit to office to tell me the plane on the return would be an updated plane. On the return the seats were electric lie flats great pillows and blankets and the same FA's were on both legs. The FA's have always been professional personable and eager to make your trip enjoyable. Definitely worth the extra money for a long trip.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Mabley","United States","2011-06-23","LAX-SIN via MNL. The LAX-MNL had a 50 min fuel stop in HNL. The flight left LAX late and arrived HNL late but the delay was made up for on the HNL-MNL leg. Boarding was the usual LAX chaos. The mabuhay (business) class seating on the LAX-MNL 744 flight was the airline's new seat which is a sloped 170 degree recliner. The seat was a bit firm due to the newness but comfortable and I was able to get a bit of sleep. The IFE was on par with Delta and United i.e. nothing special. The food was very mediocre but the cabin service was outstanding. The MNL-SIN leg was operated by a 320 with standard short haul business class product. The seats were adequate for a 3.5 hr flight. The food was marginally better than the LAX-MNL leg but cabin service was again outstanding. Overall PR offers very good value considering that their business class fares were significantly cheaper than the competition on the LAX-SIN route.","","","Business Class","","9.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Little","Australia","2014-12-01","Melbourne-Sydney and return A330 out and B767 back. The check-in for our outward flight with international connection was smooth and friendly. The flight to Sydney was pleasant apart from the old style seat that offered little back support -- no match for the seat I experienced recently on a Virgin A330. Service and breakfast were good and the plane operated on time. On the return leg there was no business class boarding queue. The seat on the B767 was more comfortable. The service on board was excellent and a tasty early lunch was served. Both lounges were comfortable and offered many options.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Peter North","New Zealand","2014-11-25","I flew Brisbane to Melbourne on a weekday lunchtime flight. I did not expect much in the way of lunch for a 2.5 hour flight but I did expect more than a muffin and an apple and a couple of tea. Flight was full - fair enough but my most abiding impression of the service on the flight was the rudeness and perception of seniority of the female flight attendants who looked after the economy cabin. They were on the older side chatted to each other continually and just shoved out the lunchtime morsels on the dinner round. They simply did not seem to recognise the passengers as being worthy of their attention. To be fair baggage came out reasonably quickly at the other end. I paid $239 for flight and would have expected more than I got. No loss for me I have long ago given up on getting any decent value on the QFF programme - so this flight has made me eager to leave for the other side.","","","Economy","","4.0","3.0","1.0","2.0","2.0","","","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Topel","United States","2011-06-08","SFO to MNL Roundtrip. Flying to Manila the sinks in the lavatory was clogged and dirty water was overflowing. The security tape around the toilet had peeled off. The service was substandard. When processing through Manila Airport to return back to SFO three security check points failed to detect two bottles of water bottle of gel lighters and a small pocket knife I used while fishing. The flight back was substandard - 14 hours of no entertainment because both our screens wouldn't work. The flight attendants didn't care and their subsequent customer service support was very poor.","","","Economy","","1.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Silverio","Philippines","2011-06-01","Jakarta to Manila en route Singapore using A320. Seats worn out with audio that does not function. Toilet seems to be run down and not well maintained. Food is good but needs improvement in quantity and quality. Attendants food service is extremely slow. PAL's price is no longer competitive or cheaper compared to other airlines serving the route such as SQ but the latter's service is far better than Philippine Airlines.","","","Economy","","6.0","","","","","","","1.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Stephen Yeo","Singapore","2011-05-24","MNL-SGP. Was told flight has been delayed till 1800h then was again told flight has been delayed and was finally told at 1845h that flight has been cancelled. The staff was of no help at all and could not answer any questions being asked by passengers. No explanation was given for the cancellation. PAL could have done better in handling such situation.","","","Economy","","5.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Alastair Finch","United Kingdom","2014-11-20","Have flown several times with this airline recently Perth to Adelaide and Alice Springs to Sydney business class and Canberra to Melbourne economy. My wife and I were very impressed staff were brilliant and the business class food on both flights was exceellent. Seats were comfy and entertainment very good. The economy flight was only a short one but the leg room was good and the staff were excellent much older plane with overhead seats only.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Ray","Australia","2014-11-20","SYD - LAX business class on an old 747-400. Starting with breakfast in the Qantas First Lounge is always a nice way to start a trip. Seated in row 2 I think has some of the best seats on the plane. The IFE did not work properly and when it did there was a very limited selection. Lunch (or dinner) on the flight was adequate I actually can't remember it so it neither impressed nor repulsed. The flight crew were friendly if a little inattentive. Breakfast healthy and a lovely coffee. The seat for an overnight flight was one of the most uncomfortable I've slept on. Especially compared to CX and similar offerings. All in all it's a tired airline well past it's heyday. I fly 80 or so sectors a year and it seems Qantas is struggling to keep up.","","","Business Class","","7.0","3.0","4.0","3.0","2.0","","","2.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Daniel Tan","Canada","2011-05-21","MNL-YVR-MNL B777-300ER. Service and inflight entertainment great. Each economy seat has it's own AVOD. Food was good.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Villareal","Australia","2011-05-18","MNL-SFO-MNL. Service extremely poor Manila to San Francisco travelling with a child. We were charged US$100 for requesting bassinet seats for our child and the lady beside us travelling with babies wasn't charged at all! We then discovered no bassinets were available. We completed a formal complaint on the plane regarding the overcharge and no response from Philippine Airlines has been forthcoming. On the way back from San Francisco to Manila we were only charged $US50 for seats with a bassinet. The policy isn't consistent! Terminal two in manila travelling to SFO was just appalling - the lines were not organised.","","","Economy","","","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mark Hurter","Switzerland","2011-04-05","MNL-TAG-MNL. Flights on time. Check-in quick and very friendly in MNL not always the case. Cabin crew good but still the same pattern. Men and elder lady FAs friendly. Some of the younger ladies more interested in their appearance than being there for passengers. Snacks fine and choice of water coffee and tea. No OJ anymore but second runs. All in all a good experience for the price paid.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Gunawanto Johannes Tamawidjaja","Indonesia","2014-11-12","Flew on QF42 to Sydney and back to Jakarta on QF41. Most of the crew were nice. A330-300 series back and forth. The interior was ordinary. Personal TV was a joke - pretty small. Cabin crew are now more helpful than 10-15 years ago. Plenty of drinks were served and nice hot chocolate drink was given. I noticed they changed their uniform. I do not like the new crew uniform - in my opinion it looks very plain.","","","Economy","","6.0","3.0","4.0","4.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Ebdon Linda","Australia","2014-11-12","Brisbane to Singapore in business class on our way to Europe and the service was fantastic. There weren't many passengers in business but the crew service and food and beverages were excellent. They put a mattress cover on the seat before you go to sleep and a lovely quilt for sleeping. Seat had massage function which was lovely - Entertainment system was great. I have now been spoilt for life it would be difficult to ever fly economy on long haul travel again. We booked these flights with FF points so can't really comment on value for money but the points were definitely worth the comfort and service without doubt. Have already booked our next flights in business to Europe.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Denise Ong","Singapore","2015-08-01","Excellent comfort and food, which is served on demand during the flight. The seat converts into a flat bed at the press of a button. The seat and the pillow was ultra-comfortable. Passengers are given a set of pyjamas for red-eye flight and amenities from Giorgio Armani in a pouch. Service, however, can be improved as it is not consistent. I had to wave to get the attention of the flight attendant as no one had attended to me for more than 5 min after the attendant light was turned on. I also had to remind the flight steward to collect my glass prior to take-off. No one reminded me to stow away my tray table prior to landing.","","Business","Business Class","Singapore to Kigali via Doha","8.0","5.0","4.0","5.0","5.0","4.0","3.0","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Anthony Gob","Philippines","2011-03-27","MNL–SIN–MNL. Arrived on time but spend quite some time since there is a long line in the check-in counter good enough I got a window-seat. Inflight entertainment is average - A340-300 and not the Boeing B777 with AVOD. Inflight meal is tasty and good enough for a 3.5 hours flight. Flight attendants hospitable and helpful. Flight back the same long line in the check-in meal was fantastic.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Ponce","Australia","2011-02-27","SYD-MNL-SYD B777 is quite new and IFE was good enough for a 7-hour flight although the movie channel on MNL-SYD was unavailable for the first two hours. SYD-MNL food was average flight attendant in our cabin section was friendly. MNL-SYD plane actually left on time but staff was rude and abrupt with service. It was more the female staff who looked like they were afraid their make-up would crack if they smiled.","","","Economy","","4.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Mejia","Philippines","2011-01-21","MNL-SIN return economy. Check in at MNL terminal 2 was slow but moving considering the number of flights departing and the limited ground crew available. Traveling with 3 kids we were allowed to board early Crew on both legs (same ones) very friendly and chatting with passengers and helping with carry on baggage to facilitate boarding. An hour before landing my youngest had severe motion sickness and the flight attendants were quick to help me clean up the mess and freshen the air. Food however was terrible both legs.","","","Economy","","7.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","William Ford","United States","2011-01-14","I had limited expectations for my flight from LAX-Manila. Yes the cabin interior is a bit tired Business seat was not flat food won't blow anyone away and AVOD had limited selections but it wasn't bad. We made the scheduled intermediate stop in Hawaii to add fuel and then another 11 hours to Manila from there. The service was fine and FA's were friendly enough. All in all I would say that it wasn't bad and if you would rather get there a little faster then this is an OK option.","","","Business Class","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Walter Jennings","Australia","2014-11-11","We recently returned from a holiday in South Africa. We flew Qantas on QF63 returning on QF64. Prior to travelling I tracked every flight to see what type of aircraft and what configuration we would be likely to get. Knowing that the run is 100% 747s I documented the age Registration number and name of the aircraft used for 96 flights. During October you were more likely to be flying in one of their oldest planes average age 23 years. 57% of flights which meant that if you were unlucky you got one of these and as we were flying Business class the cabins were still angle flat beds. As I have a bad back I really wanted a full flat bed and you guessed it we got an old plane. Coming home on November 4th we got lucky and were on a younger aircraft with the A380 configuration and full flat beds. We were up in the bubble both ways. The older aircraft have 24 up top the younger models just 18. A big difference with space a bit tight on the older 747's. Since Qantas switched the Sydney Dallas run to A380's the pendulum has swung and you are now more likely to get a newer 747 with re fitted cabins. Aircraft - 5 out of every 7 flights now being the lay flat A380 cabin layout. If you are in the bubble be warned the newer planes have just one toilet upstairs in Business where the older 747's have 2.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Catherine Shaw","Australia","2014-11-11","My husband and I had the best experience flying on the brand new A380 from Sydney to Dallas on October 2nd 2014. It was quiet and very spacious. We caught 10 flights in 5 weeks all business class (as we are both middle aged) and even our return flight on the Qantas 747 from Tokyo was great too. All our flights with other airlines were really very good but the Qantas planes and the Qantas staff shone the brightest. All meals were excellent. We also loved being able to sit in the bar and chat with fellow passengers in the A380.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Nick Scholes","Netherlands","2015-08-01","Truly amazing. World's best airline for a reason. Great service, lots of extras provided, on time.","A380 / Boeing 787","Solo Leisure","Economy","Bangkok to Amsterdam via Doha","10.0","5.0","5.0","4.0","5.0","4.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","John Paul","Australia","2015-07-28","I was extremely disappointed on this flight QR836, 28th July 2015. During boarding there was only one crew member attending to 8 customers, it seemed one side of the aircraft was forgotten. I had to ask 3 times for pyjamas before going to the galley to get some. Cabin Services Director didn't bother introducing herself to me when distributing the wifi vouchers. She was very curt and at times I had the perception that she was going through the motions. ","A380","Business","First Class","Doha to Bangkok","3.0","4.0","1.0","4.0","3.0","3.0","4.0","3.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Alexander Hill","Hong Kong","2011-01-07","HKG-MNL Economy class. The flight wasn't delayed (I seem to remember this being a regular occurence at Manila airport). The cabin crew were friendly and no problem when I requested an emergency exit seat. The ticket price was great so no complaints.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","K Chang","Canada","2011-01-02","YVR-LAS-YVR A340. A lot of legroom and space on A340. Clean restrooms good food choices for the 2.5 hour transborder flights. IFE only showed the airshow. FA's very nice quick service. At YVR the airport displayed the gate area wrong so the ground staff came looking for us instead of using the PA's. Very nice as they lead us to the gate directly.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Anthony Gob","Philippines","2010-12-22","MNL-TPE-MNL Used this airline for the 3rd time this year in international flights and more than 5 in domestic flights and the service remained the same. Friendly service from ground staff and cabin crew seat pitch adequate check-in service a breeze inflight entertainment average. The inflight catering is getting more mediocre than before taste sometimes bland and choices limited.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Sabaduquia","United States","2010-12-14","Cebu to Boracay RT. Used PAL Express/Airphils. Both flights on a Q300. Very comfortable seats. Flights all left on-time. FAs were very friendly. No food or drinks which was a negative. Not even BOB! Cabin was super warm A/C broke. Overall not bad for a short flight.","","","Economy","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Redford","United Kingdom","2014-11-11","Travelled from Dubai to Sydney on A380 and were very disappointed in the food on this flight. We had travelled on the A380 a few years ago and the food was excellent so was expecting similar. We boarded and were served lunch within an hour which was average but then no more meals until 8oclock at night when we were given a packet of crisps and on a 14 hour flight found this very disappointing. We travelled back with Emirates as they on a code share and the food was really good. We had several internal flights with Qantas and the sandwich or pizza snack was lovely so we were surprised at the quantity on the long haul flight. We really like Qantas but was a little disappointed on this occasion. All flights however were on time and comfortable.","","","Economy","","7.0","5.0","4.0","2.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","O Elizabeth","Australia","2014-11-06","A380 Dallas Fort Worth to Sydney - over 16 hours in the air. Lots of room in a quiet business cabin. Disappointed that the 9pm flight did not have a dinner service but a 'supper' provided. No pre-dining drink service. Large wine list in the magazine but as others have noted - phantoms - with only 2 choices of red or white offered. Service was not at the level of other business class products on our around the world trip. The male steward was the busiest refilling water bottles throughout the flight. Overnight snacks were poor and not replenished. Stewards fitted seat padding and sleep was possible. I found the seat less comfortable than Swiss Business but partner disagreed so personal preference? Would recommend for cabin but don't expect anything else special for your money.","","","Business Class","","7.0","4.0","3.0","3.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Bacallado","Spain","2015-07-28","Great experience from check in at the airport, to arrival. The best business class product in the market. FA give the best service. Doha new airport is efficient and nice to walk around. On board Qatar Airways has great seats, nice food, great IFE. My bags arrived first on belt.","Boeing 777 / 787","Business","Business Class","Madrid to Denpasar via Doha","10.0","4.0","5.0","4.0","4.0","4.0","4.0","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","N Amalath","India","2015-07-23","I traveled from Kuwait to Kochi via Doha return. At the time of booking I opted for Vegan meal, it food made of dairy products at both the occasions ( Doha-Kochi-Doha). The response of cabin crew was initially poor due to the lack of information about vegan food, though they apologised. On the next journey they compensated by offering additional fruits. Other than food, my flight experience was satisfactory, smooth check in, on time.","","Solo Leisure","Economy","Kochi to Kuwait via Doha","7.0","3.0","3.0","2.0","4.0","4.0","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Ashik Gurung","Nepal","2010-11-29","Kathmandu to Hong Kong. It is the cheapest anyone can have in this route but so are the facilities. The cabin crew are friendly the seats are old and not comfortable there is no entertainment during the flight.","","","Economy","","4.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Paul","New Zealand","2010-11-13","SYD-MNL given aisle seat and pretty comfortable on A330. Food wasn't too bad. MNL-MEL nice ground staff bag had 5kgs over allowance on a fully booked flight and was checked in. Onboard food was disappointing.","","","Economy","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Cabilis","Philippines","2010-11-03","Manila to Narita flight on their new 777 good legroom on economy equipped with the latest in flight entertainment personal AVOD. Food was good and they gave ice cream and cakes for dessert. Return flight on older A330 no personal IFE food also good. Cabin crew professional and service was average to good. Overall good value for what you paid for compared to Delta who is operating also on the same route (direct).","","","Economy","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Simon Geddes","Australia","2014-11-06","MEL-SIN QF35 on 15/10. Plenty of spare seats on daytime flight so easy to find extra legroom. Cabin crew very friendly and attentive which was a surprise given past QF experiences. The A330 seats are comfortable compared to the older 747s. Meals average at best. On time departure from MEL and early arrival into SIN. IFE ok and easy to use. Return flight QF 36 on 21/10 was a much less enjoyable experience. Full flight cabin crew took almost an hour to begin meal service (as is often the case on QF overnight flights) and then hurriedly dispensed meal trays. Cabin crew seemed rushed throughout though not unfriendly. Food of similar standard to outbound flight. Overall a better experience than I had expected with Qantas and would fly internationally with them again.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Bemrose","Australia","2014-11-06","Perth - Sydney. Economy A330. I couldn't fault the experience. Full hot breakfast plus another snack before Sydney arrival. Friendly flight attendants - especially helping parents with babies. The updated Q-entertainment is very good - comprehensive and no technical issues. Cabin and seats clean.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Travers","Australia","2014-11-06","Once again I was let down by Qantas. The 3.00 flight from CBR-SYD was cancelled. No information was given to passengers until well after the scheduled departure time. When I asked why we hadn't been advised earlier I was advised that they were trying to rearrange schedules for everybody. Conveniently this was only advised after it was too late to transfer the 6 passengers going to Coolangatta to a Virgin flight that left at 3.20. The post script is the flight transferred to was 40 minutes late leaving. End result a 2.5 hour delay in getting to the destination. This is the third flight delayed by Qantas in the last 4 I have taken.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ahmet Bayram","Denmark","2015-07-22","We chose Qatar Airways for our trip to Phuket for our honeymoon. Our experience with one word: Excellent. Flight clean, staff friendly, service excellent and seats very comfortable. Ground service very good, and activities in Hamad International airport sponsored by Qatar airways was really nice. The onboard entertainment system was really good (especially selection of movies) games ok. ","Boeing 787 / A330","Couple Leisure","Economy","Copenhagen to Phuket via Doha","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Rayaan Amir","Pakistan","2015-07-22","Had a two hour flight from Karachi to Doha. Flight attendants introduced themselves and told us to call them for any assistance. For such a short flight, the seats were fantastic! 180 degree flat bed seats, and very comfortable in an upright position as well. After a smooth takeoff, meals were served. Good breakfast however a family member of mine was informed that they had run out of the breakfast meal she wanted. This was quite disappointing as there were only 6 people in business class and Qatar cannot be known for great food if they run short of them. Other than this, the entertainment system was one of the best, the lighting in the aircraft gave the environment a very comfortable feel and the service was excellent. The attitude of the cabin staff was extremely polite and respectful. Overall, a great experience and hope to travel with them again","Boeing 777-200lr","FamilyLeisure","Business Class","Jinnah Int to Doha airport","9.0","5.0","4.0","4.0","4.0","4.0","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","James Steward","Canada","2010-09-09","MNL-SYD. Check-in swift B777-300ER with a clean interior. Cabin Crew professional attentive to safety and delivered service with a smile. Call bells were promptly answered. The dinner was delicious. Y Class touches included footrests small amenity kit with eye shades newspapers offered USB access at each seat easy to use IFE with great audio and video choices and cabin announcements were kept to a minimum by the crew resulting in minimal disruption for the night flight. The only setback was the cabin temperature which was kept very cold. Would certainly fly PAL again as they provided a friendly service which was value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Sabaduquia","United States","2010-08-23","CGY-MNL. Check-in very fast and agent friendly. A319 seats very comfortable legroom aso good. FAs friendly - 4 FAs serving the economy section. Peanuts and cookies served. IFE is drop- down LCDs airshow map then a tv show.","","","Economy","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","B Lance","Philippines","2010-07-19","RUH-MNL. B747-400 is not refurbished interior of aircraft showing its age. Seats are not comfortable overhead bin are shaking inflight entertainment is very poor. FA friendly and professional food excellent. The advantage is direct flight from Riyadh to Manila. I hope PAL will use new aircraft on this route - it should be equipped with better inflight entertainment and comfortable seats.","","","Economy","","6.0","","","","","","","1.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Wylie","Australia","2014-11-06","SYD-LAX on QF11 18 July 2014. Booked chauffeur transfer to SYD which was cancelled by Qantas a couple of weeks before flight because competitors on this route do not offer this service. Complained and the service was reinstated for us. Splendid late breakfast in Qantas Club lounge at SYD. Usual late departure but landed just about on time. Ground crew and cabin crew service was fine. Great service of lovely meals. Departure is early afternoon (13:30+/-) so it is a bit strange to find the cabin lights turned off and blinds down at 18:00. Eventually went to bed and had a good 6 hours sleep. DXB-SYD on QF2 on 3 September 2014. Upgraded to First so what can one say? Never thought we would experience this. First class service in every respect.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Darren Chew","Australia","2014-11-03","Flight from SYD to AKL and back. On a 737-800 plane. Left late in the evening and arrived AKL just before midnight. AKL to SYD back with Emirates. I have to say as much complaints you can have about Qantas I actually found their inflight service comparable if not better than most Asian Carriers. The flight attendants onboard were New Zealanders and their service was top notched! They offered a few rounds of drinks to all passengers and even remembered requested drinks. I normally will hesitate to fly with Qantas especially with their inflexible rules with ticketing however I feel the need to support our national carrier. Nevertheless I had a great experience with them having flown twice this year and if their ticketing and contact center can improve it will be a bonus to all.","","","Economy","","7.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Marc Coleman","Hong Kong","2015-07-20","Return flight of outward flight 2 weeks ago. What a difference in two weeks. The A340-600 is not a comfortable plane in business, but the food was outstanding, more like a Michelin Restaurant than a plane. The plane A7-AGC, was a little tired, IFE a bit hit and miss. The A330-200 from Clark to Doha had the new business class seats, fully flat unlike the outward journey. The food was excellent again. Has Qatar changed its chefs in the last two weeks. All journeys were on time and both arrived early. The lounge in Doha was fairly quiet, but again great service.","A340-600 and A330-200","FamilyLeisure","Business Class","London to Clark via Doha","9.0","4.0","5.0","5.0","4.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michael Beer","Austria","2015-07-19","Our flight started with waiting on a bus for over 10 minutes. In our seats (Row 11) the lights were not working. The movies start with long ads, and breakfast chicken sausage was hard. The sink in one of the toilets was blocked.","","Couple Leisure","Economy","Doha to Vienna","5.0","2.0","4.0","2.0","1.0","2.0","","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","J Gurung","","2010-06-29","KTM-HKG. Food was good service was nice. Cabin crew would promptly attend to you when you buzz them. Ticket was cheap compared to other airlines flying KTM to HKG. All in all would fly again with them if they keep their on-time schedule.","","","","","3.0","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Drury","United Kingdom","2010-06-28","Manila to Melbourne business class in new 777 and was very pleased by the experience. Only problem was arriving early and having to wait for quarantine officers to arrive. The seats lack privacy but comfortable (not lie flat) good service and good IFE. Food average.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Anthony Gob","Philippines","2010-06-20","MNL-ILO-CEB-MNL in economy class. Check-in was fast and efficient. Offered coffee tea juices and some peanuts and biscuits during these short flights which I think reasonably ok. Newer planes and friendly service from the attentive cabin crew.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Chatterton","Australia","2014-10-31","I travelled with Qantas from New York to Sydney Australia via LA in October 2014. Qantas code share the NY to LA leg of this trip with American Airlines. I did not know that this means that this leg of the flight one has to pay for meals and entertainment. This was never made clear to me. The return flight SYD to NY and return was $2335 - not a cheap economy airfare. Not happy at all with this code share arrangement that left me feeling ripped off.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Virginia Bolton","Australia","2014-10-31","Flew Qantas premium economy Melbourne to LA and LA to Sydney return. Extremely happy with the extra legroom and width of the seats making the long flight comfortable (I actually slept) but agree with other passengers about the seat recline of the person in front which makes it very difficult to get in and out of your own seat. Flight Attendants were excellent and very attentive on the Melbourne to LA leg. Qantas was very good to fly with but still has a little way to go to provide the same service level as their Asian counterparts.","","","Premium Economy","","8.0","3.0","4.0","3.0","4.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Marton Thomka","Hungary","2015-07-17","Budapest-Bangkok roundtrip via Doha Hamad International Airport. BUD-DOH with A-321, DOH-BKK with Boeing777 ER, for 2 adult, 1 child and 2 infant the whole trip costs 1706 USD on economy class. The ground services and cabin staff was perfect, the inflight entertainment system worked well, food and the drinks was fine. There was not delays, the check in counters opened 3 hours before the flight. I would be flying with pleasure with them again. I can recommend them.","A321 / Boeing 777-300ER","FamilyLeisure","Economy","BUD to BKK via DOH","10.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Tim Patrick","Hong Kong","2015-07-15","Great flights - a la carte dining with excellent food. Lovely staff throughout and good comfortable beds when reclined! Transfer easy, lounge was lovely although not well signposted, weird queuing system at bottleneck area near escalators. All in all great and same price as cx premium economy and I got a lot more for my money!","","Solo Leisure","Business Class","Hong Kong to London","10.0","5.0","5.0","5.0","4.0","4.0","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","W Pollitt","United States","2010-06-02","(HGK-MNL) One way business class. Surprising good experience. check in was fast business class lounge was excellent. Plenty of food drinks periodicals. Excellent service in flight. Too bad the little things hurt PAL. Seat was not fully operational. Luggage was the first on the carousel. I have had good experience with PAL in Biz class and will continue to use them into Manila.","","","Business Class","","9.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","K Wicks","United States","2010-06-01","SFO-MNL-SIN businessrefurbished 747-400 with Recaro seats. Service very good. Seats are not proper lie flat). I found it hard to sleep for long periods as I kept sliding down. Food was very good though wine service was odd. I had to select red or white wine before the meal and there didn't seem to be an option to switch between courses. Transfer in Manila was very weird. They weighed my hand luggage and I had to remove my laptop to show that it was under some weight limit (I had no questions or issues in SFO). Manila business class lounge is an utter joke. Mind you SFO lounge is not that much better.","","","Business Class","","7.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jonathan Day","Australia","2010-06-01","MNL-PPS-MNL. A320 outbound clean service friendly - only tea/coffee and nibbles but only one hour flight. US$100 return fare very reasonable. A330 on return also near new and excellent service again.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","O Weighell","United Kingdom","2014-10-22","I agree with the problem with the seat recline in Prem Economy although I do not think they need to reduce the incline but remove a row to give more room to the seats behind. I had an aisle seat but even then found it difficult to get out of my seat when the passenger in front was fully reclined. My fellow passenger in the window seat really struggled to get out. (This could be a safety issue too). I flew the same route same class and Qantas A380 four years ago and feel that they have reduced the spacing between rows since then. My trip this time was 40% more expensive too. Otherwise staff were great food was lovely and everything else OK.","","","Premium Economy","","7.0","3.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Chris Churchill","Australia","2014-10-22","HBA-MEL-BNE return. All flights pleasant and uneventful. Inflight catering leaves more than a little to be desired. In future a pre-flight snack or taking food on the flight might be a better option. Cabin crew were pleasant on all four sectors and an added bonus was the allocation of exit row seats on the return journey. Qantaslink causes a few anxious moments with their delays (HBA-MEL-HBA) but are good with informing passengers. Seating is comfortable in all economy seats - even more so in the exit rows where the centre seat is left vacant.","","","Economy","","9.0","5.0","5.0","2.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Ronald Zwart","New Zealand","2014-10-20","Travelled QF172 Y 21 Sep Wellington to Melbourne Boeing 737-800 us usual Y class service superb from the JetConnect crew. All aspects of the service were great and really can't fault the service on this sector of 4 hours. Travelled QF009 Y 21 Sep Melbourne to Dubai on the A380 Y Class full plane staff friendly and efficient. Food and Beverage service was good with continual water runs throughout the long overnight flight of 14+ hours. Seat comfort was good limited recline but enough for me to get a good 9 hours sleep on a 14 hour flight.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","L Fontana","Canada","2015-07-14","The only less positive comment I can make is at the check-in procedure at the OR Tambo Airport in Johannesburg. Check-in opens quite late, then, having purchased my ticket by Credit Card, an extremely long procedure for verifying the same is initiated, requiring my card and my passport to be taken to the office, while we wait at check-in.  Business Class lounge at the airport is quite modest - not at Qatar Airways level. On the plane, everything is positive, from the quality of the seat to the attentive, omnipresent service, to the dinner and breakfast served. Flight on their 787 is exceptionally smooth, one almost regrets that the flight is too short (around 8 hrs). ","Boeing 787","Couple Leisure","Business Class","JNB to DOH","10.0","5.0","5.0","5.0","","2.0","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Brian McCaig","United Kingdom","2015-07-13","A few years ago, I took advantage of a special offer from London with Qatar Airways in economy class, and was impressed with the standards of service then. Now that they fly from Edinburgh, I decided to give them another try, and I wasn't disappointed. From the minute we arrived at check-in, we were made to feel welcome. Similarly at boarding, the staff were attentive and wishing people a pleasant flight. On board the Dreamliner, the business cabin is superb. Each lie-flat seat is positioned so that it's like a little personal oasis, and is comfortable, fully adjustable, and with lots of little cubby-holes for your bits and pieces. You're also supplied with rather good noise-cancelling headphones, and an Armani amenity kit. These are waiting for you when you arrive, and they have different packs for male and female passengers. Pre take-off drinks are also served. The service on-board is impeccable - there's one flight attendant for four passengers, and the food is excellent. The menu is extensive and you can choose any items, as and when you please. The plane itself was smooth and quiet, and the attendants ensured that the toilets were always clean and well stocked. Despite a short 45 minute connection time, I was impressed by the new Hamad International airport, where we were whisked through security for our ongoing connection. I would thoroughly recommend Qatar Airways and it will be my airline of choice for future trips, even though Glasgow airport is more convenient for me.","Boeing 787","Couple Leisure","Business Class","Edinburgh to Hong Kong via Doha","10.0","5.0","5.0","5.0","4.0","5.0","5.0","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","P Cadelina","United States","2010-05-28","MNL-SFO B747-400 business class had the new interior with new seating carpets and panels. The seats are angled lie flat type but much more comfortable than the old. Service was impeccable. Meals were very good. Only wine choices were red or white. Did not use the personal video as this was a night flight.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Sutherland","United Kingdom","2010-05-07","BKK-MNL-BKK. I usually avoid PAL after a few bad experiences mainly around delays but both flights were one time. Cabin was full both times and meal service was fine with plenty of drinks rounds even in the middle of the night. IFE was broken on my seat both flights but other than that the A320 was modern clean and comfortable. I still prefer the budget airlines for regional routes around Asia. Philippine Airlines are expensive and I'd rather have the money in my pocket than a meal a movie and mabuhay miles.","","","Economy","","5.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Ronald Zwart","New Zealand","2014-10-20","QF036 J 3 Oct Singapore to Melbourne on A330-300. First time in Biz class on this aircraft. Seat was comfortable roomy and found no 'space' issues. After take off was served with my pre-ordered Satay Supper which was yummy. Fully lie flat bed I found to be very comfortable so much so I managed a good 6 hours sleep on this sector. Cabin Crew very attentive customer focused and were a delight. Food and beverage service was also good can't complain like some others have. QF171 J 4 Oct Melbourne to Wellington. Have travelled this sector quite a few times service is always consistent friendly and efficient. Food quality and quantity is good beverage service just flows. Well done to the Jet Connect branch of QF.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Hunter","Australia","2014-10-13","Flew LHR to MEL 28 September 2014. On time both sectors. Agree with comments that Premium Economy seats should not recline as far as they do. Had seat in front in my lap the whole journey which apart from inconvenience at meals also meant entertainment screen could not be viewed properly. The fussy tablecloths should be deleted and perhaps replaced by better food and tray. Extra legroom well worth it. Staff were active around mealtimes but rarely seen during long night sectors. However overall satisfactory but need to watch competition.","","","Premium Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Gonzaga","Malaysia","2015-07-13","Good flight on first leg. Used the BA lounge in PHL which is underwhelming. Quick boarding and attendant was pleasant and proactive in our cabin. Served a chilled drink and towel and orders taken for lunch. They emphasise the fact that the meals are a la carte which means you can choose when you want to eat. The food was well presented visually but lacked flavour and I had to send back an over cooked chicken dish. There is a good wine selection. The seats on the 772 are spacious and are laid out in a 2-2-2 fashion. IFE was just okay, nothing special. They supply you with pyjamas, slippers, amenity kits and a thin 'mattress', duvet and pillow. I can't fault the service but the planes need a remodel in terms of the seat and configuration. The downside is the washrooms which in my opinion are no different from J class washrooms. The next sector was on an A332. Terrible seats, limited storage areas and no USB port! Again food was well presented but underwhelming in terms of what you pay for. All planes left on time. I would recommend this airline if the price is good for a C class cabin but interiors need upgrading.","Boeing 772LR, A332","FamilyLeisure","Business Class","PHL to KUL via DOH","8.0","4.0","5.0","3.0","3.0","4.0","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Dave Nelson","United States","2015-07-12","First time for my wife and I flying international, so we didn't know what to expect. Qatar Airways made us quite at home for our 20 hour flight. Food was plentiful, even to the point of over eating. We had a delay out of Philly due to rain, and with a short layover in Doha, we did not know if we'd make our connecting flight. Immigration was super fast, and they held the plane for us, though we literally got to the gate with 0 seconds to spare. All but 1 leg of our trip was about sold out, but the flight was not unbearable. We are in the process of booking our return to Phuket for 2016, and Qatar Airways is the airline of choice!","A330","Couple Leisure","Economy","Philadelphia to Phuket via Doha","9.0","5.0","4.0","5.0","5.0","5.0","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","E Mallari","United States","2010-04-25","Manila-Kalibo-Manila Business Class. Domestic Business Class check in was quick. Domestic Business Class lounge with attentive waiters. Limited food selection but the soup was very good. My wife and I received attentive service as we were the only passengers in business class. Pre-flight orange juice offered but inflight sandwiches and some fruits was unappetizing. Check in at Kalibo Airport was chaotic although there were only about 50 passengers on the line. Again no priority boarding for business class passengers. Business Class cabin full on this flight. FAs attentive and friendly. Pre-flight orange juice offered. Inflight meal was again a dissapointment. A320 seats in business class for both flights are comfortable but showing their age.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Warren","United Kingdom","2010-04-25","BKK-MNL return in Business. In BKK the lounge is Thai Royal Silk which is good quality. A320 new and everything worked including AVOD with a good selection. Business seat similar to US domestic first class - big seat but not much recline. Food was OK and service was attentive and personal no complaints.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","C Santos","Philippines","2010-02-24","BKK-MNL. Flight crew was lacking. Whilst some were making an effort one was completely unprofessional and was rude. Whatever happened to PAL Smiles and Filipino hospitality? I guess they're only reserved for foreign passengers. Everyone else in Business Class might as well sit in Economy because they get Economy service.","","","Business Class","","","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-10-13","Darwin to Adelaide. Upgraded to Business using points for this Saturday afternoon flight. The attention and service is very nice bigger seats and plenty of legroom but I feel somewhat let down by the catering. It's very nice to have a gin and tonic for a pre lunch drink but do I need the pretzels they also serve in economy. There were only two mains offered a hot and cold option hot being duck which I don't eat and the cold being couscous. The meal was nice enough but expect a bit more for Business Class. A warm bread roll and small bowl of fruit made up the meal and later Maggie Beer ice cream. A beautiful Riesling was served throughout the meal while partner opted for red and assured me that both were extremely good labels. While the overall experience is very nice I would like that little bit extra in Business food wise that distinguishes it from Economy. Perhaps because the economy product is generally very good is the problem - after all you get cheese and crackers on some flights a hot meal and ice cream too. Overall enjoyable experience.","","","Business Class","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Schweizer","Australia","2014-10-13","BNE-LAX return in business class. Both trips on refurbished Boeing 747-400 air craft. Seat 5 J on both flights is a great seat for single travellers and offers unlimited leg room. Service on both flights very good with good quality of meals and drinks. IFE of good standard with a great selection of movies and recent TV shows. Very comfortable seat and nice turndown service. Seat turns in a bed and I managed to sleep 6 1/2 hours on my way back from LAX. Not so fortunate on my way to LAX but crew kept me happy with good quality snacks and drinks during the entire flight. Did not use lounge in BNE as I am not overly impressed by this lounge. New lounge in LAX very nice but too small to handle all passengers departing on various QF flights in the evening. Will hopefully get better once the new first class lounge opens end of the year. I will continue to support Qantas and will make them my first choice as long as the air fare is competitive.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Marc Coleman","Hong Kong","2015-07-09","Both routes used the same plane. Service and food was poor out of Manila Clark, but DOH-LHR route food was significantly better. Only issue is that the A330-300 seats are not flat bed like the Boeing 777, very difficult to sleep without feeling you are sliding off. Ground staff were good in Clark and solved a connection issue. Both flights in business about 50% full. IFE was fairly average. No Pyjamas given out and quality of amenities gone down especially the eye mask.","A330-300","FamilyLeisure","Business Class","CRK to LHR via DOH","8.0","2.0","3.0","3.0","3.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","John Duffus","Thailand","2015-07-09","After near perfect flights on the outward sectors to the UK, QR slipped up on the return. Having decided which movie to watch after lunch, not one of the new movies had been loaded onto the 787's IFE system - even 8 days after the start of the month. I then looked at the classical selection of the music channels. These are distinctly second rate in terms of choice - and not all are classical. IFE is one area where QR can definitely improve. Prior to take off on the second flight from Doha to BKK the FA asked about meal choices, reminding me the meal would served on demand as is QR's custom. I made it very clear I wished to sleep as long as possible on the 6 hour flight requesting merely orange juice, coffee and a croissant just prior to descent. We agreed this would be served one hour prior to landing. I was then awakened, raised my chair, threw my eye mask and ear plugs into the side bin as my orange juice was served only to realise there were in fact 2 hours of the flight remaining. The first comment was ""we are arriving early!"" which was not true. The second was that it was assumed I would need time to freshen up! Both inexcusable! On going to the aft toilet to change, the basin was clogged with filthy water and unusable. Then on asking for the complex landing cards required in Bangkok, I was informed they had not been loaded at Doha since they had had no stock for a week. Yet with 4 daily flights to/from BKK, surely the world's best airline could figure out a way to get a stack of them back to Doha!","Boeing 787 / A380","Solo Leisure","Business Class","EDI to BKK via Doha","5.0","4.0","2.0","4.0","3.0","5.0","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Francisco","Philippines","2010-02-23","Business Class from Manila to Cebu and back. Philippine Airlines utilizes its A330 for the Cebu route making the flight quick and relaxing. Disappointing were the meals in-flight - not as good as it used to be. Good thing they serve their trusty old Arroz Caldo in all their Mabuhay lounges. A well stocked bar free WiFi and reading materials made the wait at these lounges pleasant. Flight attendants remain young for the domestic routes and service was still friendly. PTV's in the A330 need to be replaced as they were all not functioning properly and did not have enough channels to choose from. Lavatories were clean. Arriving at both airports was smooth and Mabuhay Class passengers get their luggage before everyone else.","","","Business Class","","5.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Doe","Canada","2010-02-11","YVR-MNL-YVR in economy class A340-300. Planes were old seat not comfortable and pitch must have been 30-31 inches. Older FA was rude but younger ones were polite. They seem to be in a rush serving dinne as soon as take off. An hour after dinner I needed water but no FA in sight - waited for 10 mins then pressed call button. FA didn't come until 15 mins later and was rude - seems like I bothered them. An hour later I walked down the aisle to the business class area and took a peak. There was no passenger in there all I saw was FAs sitting and some were sleeping. Now the lack of service started to make sense.","","","Economy","","6.0","","","","","","","1.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jacky Ng","Sweden","2010-02-09","HKG-MNL-HKG 320/330 Check in at HKG and Manila went smoothly so was the boarding and Immigration. Onboard food was good and the service was better with the female crew then the male crew. All flights was on time and aircraft in good shape.","","","Economy","","7.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Corbett","Australia","2014-10-13","Yesterday flew Brisbane to Perth QF580. Plane full of families with children including us with two. No in seat entertainment even though it was a new A330. Seats had slots for iPads but no iPads on board. When someone asked steward explained that it was a new plane that was waiting for fit out which sounds like nonsense to me. No kids pack (same on the way over). We travel frequently with kids. The last time was July and this is the first time no kids pack has been offered. Must be something else QF has decided to cut costs on. Food was average at best. My wife and I commented how the food service had deteriorated over the past 10 years. No care or attention from the predominately male crew. Flight 20 mins late. Bags available quickly which was good. Have been a long time loyal customer of Qantas mainly due to FF but seriously considering other carriers for our next OS journey.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Squire","United Kingdom","2014-10-13","Travelled QF9 LHR-DXB on August 22nd. Had pre-booked at a cost of 25AUD per person to allocate seats 75D and 75E. Checked in with no problems but at boarding gate were advised our seats had been re-allocated. We made the point that we had actually pre-booked and paid for the seat allocation and were a bit put out that we had been selected to be moved when in all probability there were other passengers on the flight who had not gone to the trouble of pre-booking seats. Apparently a family wished to be accommodated together. The clerk at the counter gave us our new boarding passes row 88. We said we were happy as long as they were not next to the toilets. We don't make a habit of sitting near toilets in restaurants or airplanes hence the reason we paid the money to pre-book allocation. The clerk checked on his monitor and categorically assured us they were not next to toilets. Having boarded the aircraft we realized we were duped. Row 88 is the farthest row back and is sandwiched between two toilets. Furthermore the seats have limited recline. They are also immediately in front of a bulkhead behind which is situated some form of noisy refrigeration unit for the self service galley area immediately behind us. We were not provided with equivalent seats for which we had paid. More to the point they were arguably the worst seats on the plane. The constant noise from the flushing toilets and refrigeration unit made it impossible to intelligibly listen to any IFE. My partner was very upset at the reallocated seats and credit to the cabin crew they were sympathetic towards our situation and indeed was not their fault. Whilst on the flight we walked through the cabin to check out our pre-booked seats. By no means was it a family with young children in our seats. Be warned about paying for pre-booked seats on Qantas.","","","Economy","","1.0","1.0","5.0","4.0","1.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Pope Michelle","Australia","2014-10-13","Flew Adelaide to Melbourne on Monday 6/10/2014 at 6.05pm (QF694). Flight was delayed slightly but cabin crew more than made up for this with their excellent friendly service. Very genuine friendly flight attendants who went out of their way to make us feel pampered. For this one hour flight it was incredible that we enjoyed a lovely hot meal which consisted of Spaghetti Bolognese or Stir fry noodles. Both were very tasty. I enjoyed a lovely glass of bubbly and my husband had a beer. They even spoiled us with a lindt choccie. Water was also offered to us. The service was second to none. This is exactly the service with a smile we are looking for. We will fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michael Schade","United Arab Emirates","2015-07-09","I was looking for an alternative to Etihad, with its high fares and declining service. The extra 2 hours via Doha were not an issue, considering the much lower fare, the great spanking new A350, great service and food and free German rail ticket, which is included in the ticket price. ","A350","Couple Leisure","Economy","Abu Dhabi to Frankfurt via Doha","9.0","4.0","4.0","5.0","5.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Vijay Vaid","India","2015-07-08","Me and my wife flew from Mumbai on 6th July to New York via Doha. Both ground as well as flight staff were very courteous. All meals served onboard were of a high quality and wholesome. Looking forward to our return journey on 22nd August from New York JFK.","Boeing 777-300ER","Couple Leisure","Economy","Mumbai to New York via DOH","9.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Anthony Gob","Philippines","2010-01-26","MNL-TPE-MNL in Economy class. Check-in at NAIA Terminal 2 a breeze. A320 new food was served immediately and good enough for a 2-hour flight while inflight entertainment was average. Flight attendants hospitable. On the return leg again check-in a breeze the plane this time is quite old Airbus A320. Inflight entertainment needs to be updated.","","","Economy","","7.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","James Carter","United States","2010-01-23","SFO-MNL. Business class was showing its age and lack comfort. Meals average with poor presentation. The crew were literally non existent and when present did not smile.","","","Business Class","","3.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Singh","Australia","2014-10-13","Melbourne to Singapore return. Outbound a shambles. 10 hour delay at Tullamarine which highlighted Qantas' ineptitude in dealing with an unplanned situation. The flight itself was ordinary with a grotty plane but by the time we left we were beyond caring. The return sector was all on time and went as expected. Its been a couple of years since I used Qantas business and (putting the delay issue to one side) their offer is second rate give the price paid. Emirates and Singapore are far superior (in areas of cabin seating IFE and service) for the same price.","","","Business Class","","3.0","3.0","2.0","4.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Nyall Greene","Australia","2014-10-13","Sept 1st Economy on QF10 LHR-MEL via Dubai on a A380. We did get a seat on the upper deck and all in all were more than happy with the flight. Cabin crew were professional and yet were ready for a laugh too which always makes for a more enjoyable trip. Seating was a comfortable as one would expect when not flying further up the aircraft but the service inflight entertainment (love the touch screen) and drinks service were all excellent. Now for the food. I have done this trip about 18 times over the years and honestly had the two best hot meals ever on any airline on this flight. Fish pie on the LHR to Dubai leg which was delicious and the Ricotta and mushroom ravioli. Normally would never touch the bread roll but used it to mop up every little bit of sauce on both dishes. Evidently Qantas are trialing a new menu and big thumbs up to that.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Stephen Lind","South Africa","2015-07-07","I flew on their Boeing 787 from Cape Town, South Africa to Doha, Qatar. Check-in was quick and easy and we got through security without a hitch. Flight was delayed by 10 minutes because the food was late, but we made up that time during the flight and landed 30 minutes early. The crew was excellent, even with the flight full. Food and drink was kept flowing and was plentiful. Entertainment was excellent as well, seat was a bit small, but I am 6""2. Doha is a beautiful airport and I would definitely recommend Qatar to whoever wants good service, cheap flights and a good time.","Boeing 787","FamilyLeisure","Economy","Cape Town to Doha","10.0","4.0","5.0","5.0","4.0","4.0","3.0","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Rob Bowden","United Kingdom","2015-07-06","This was my return leg to Brussels via Doha on Qatar business class. The first leg was on their 777-300 which after flying out on the 787 and A380 could not be as good, how wrong. The cabin is very spacious and like First class on other airlines. The seat arrangement is 2-2-2 with massive seats, about a metre of leg room/standing space and wide aisles. The seats are much more comfortable, especially in lie-flat than the new seats on the 787, A380 proving that older can be better. The service was excellent and all the staff new our names. There's a free Armani gift for male and female which are placed on the right seats before boarding, a nice touch. The food and drink options are not too impressive but I was quick to order as they ran out of some choices on our outbound flights. The second leg was on the new 787 Dreamliner. The seat arrangement is 1-2-1 but there's not as much room as on the 777 and not as comfortable as I discovered when I tried to sleep, this was an overnight leg. They provide a very thin mattress, a very comfy pillow and a nice blanket if you want to sleep, plus eye cover and earplugs are in your Armani gift set. I skipped the main meal as I'd just eaten in the lounge but I had the breakfast which was nice, with real cappuccino and fresh orange juice. All 4 legs (including my outbound) were on time with good service, overall a good first impression of Qatar after flying several times on Emirates.","Boeing 777-300ER","Couple Leisure","Business Class","Bangkok to Brussels via Doha","10.0","5.0","5.0","3.0","3.0","4.0","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Mendoza","United Kingdom","2010-01-13","MNL-BKK return Business class. Tickets were not that cheap compared to TG so I question the value of putting up with slow clumsy service old seats and bad food. MNL-BKK leg started well with pre take of drinks and hot towels. Food orders were taken and meals were served properly. Food quality was mediocre at best. BKK-MNL was disappointing. No pre take off drinks or towels. Food orders taken but service was slow while they appeared rushed. Lots of spilling and plates falling on the floor. Food was inedible. For a little more money TG would be a world of difference for the same route.","","","Business Class","","6.0","","","","","","","1.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","R Namiki","Japan","2010-01-12","KLO-MNL return flight was my worst experience. Flight attendants not friendly at all not even smiling. Also they let the passengers put the baggage in the overhead compartments even when the aircraft is taxing to the runway they'll ask you to remove your seatbelt and stand-up to put that baggage. The announcements are simple and not detailed compared to the other local airlines. MNL-NRT by Philippine airlines and that was another a worst experience. My seat was broken and cannot be reclined.","","","Economy","","2.0","","","","","","","4.0","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","G Wyndham-Jones","Kuwait","2010-01-03","MNL-ZAM return. Fairly new A320 well-maintained tight seat pitch but adequate. Flights on time with good information from flight deck. Cabin crew efficient: on domestic flights only tea/coffee and nibbles are offered. Generally a good in-flight experience. On the ground check-in staff are strict on weight - expect to pay if you have in excess of 15kg hold baggage for domestic flights. Also have local currency to pay the 200 peso departure tax at all airports. Overall the flight experience compared very favourably with domestic and regional flying in UK and Europe.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J ODonnell","Australia","2014-10-08","Short commuter flight from regional area to Brisbane FAs very professional and well presented pleasant and helpful. Although on the hour flight there wasn't any inflight VOD the FAs chatted and interacted beautifully with pax and made the trip fun on a flight with school aged kids on a trip to the ""big smoke"". Flight was on time both going and return. Gate at Brisbane airport less than inspiring but worked for the aircraft. Beverage and snack provided both a pleasant surprise and great opportunity to display artisan Australian foods. Sad that Qantas is struggling at the moment because it has a great reputation IMO and a better product than Virgin Australian who has disappointed us every time we fly.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Neal","Australia","2014-10-08","HK to MEL on an ancient A330-300 with no touchscreen entertainment and a very limited selection of movies. Service practically non-existent not even a pre-dinner drink for the 8.30pm departure. Crew announcements a shambles. Embarrassed to think this was some people's first Qantas flight. Heard English people behind us swearing never again.","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","John Duffus","Thailand","2015-07-06","Departed BKK on time at 02:40. In flight service was immaculate, superb dinner and wines (3 white and 3 red) served as and when requested, pajamas handed out and flat bed seats as comfortable as any in the air. Doha is a joy for transit passengers who do not have to bother with yet another security check. Lounge is huge with extensive facilities. The second flight was my first on a 787 and I was surprised - I found the experience less enjoyable that the 777. The herring-bone flat bed seat 1-2-1 layout seemed more cramped and I found no advantage in all the hyped up Dreamliner benefits. Still I slept much of the way. Arrived on time! For price, comfort, connections and the joy of not having to cope with Heathrow, Qatar Airways is almost impossible to beat","Boeing 777-300 / Boeing 787","Solo Leisure","Business Class","Bangkok to Edinburgh via DOH","10.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Rob Bowden","United Kingdom","2015-07-06","I recently flew to Bangkok from Brussels via Doha with Qatar in Business class. The main reason was price as they had a genuine buy one get one free companion sale and it was only £925 each when it was over £1800 from London. Check in was good but they share the British Airways Lounge, I've seen a lot of 1 out of 10's for British Airways on this site so enough said. The first leg was on the Qatar Airways 787 Dreamliner, the seat arrangement is 1-2-1 with only 5 rows so quite exclusive. The seats are cocoon, lie-flat bed style, fully remote controlled, with a big TV, desk, pull-out table, pillow etc and a nice welcome pack of eye cover, ear plugs, lip balm and some nice Armani products. The staff are excellent as to be expected from Qatar Airways but the menu and drinks options were not too impressive. However my wife enjoyed the pink champagne and I enjoyed their signature lime and mint juice pre-flight drinks. The inflight drinks options were limited unless you like wine, lots of wine choice. They don't carry enough of each meal so my wife and I did not get our first choice as we were sat in the back row of 5 they'd ran out! The second leg was on their brand new A380 with business class on the top deck. The seats and arrangement is the same as the 787 just more rows. The icing on the cake and by far the best selling point is the bar. The hostess on bar duty was lovely and made everyone welcome. There was a good choice of drinks and bar snacks, especially the individual carrot cakes. You get a fast pass before landing to avoid the hour long queue at passport control but no free chauffeur service, come on Qatar. Your bags get priority so they're on the carousel before you get there. Overall a good first impression although I was on their newest aircraft, can't wait to fly the new A350.","Boeing 787","Couple Leisure","Business Class","Brussels to Bangkok via Doha","8.0","4.0","4.0","3.0","3.0","3.0","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Danny Hue","Sweden","2009-12-08","BCD-MNL-BCD. A320 Plane was not the reffited one - AirAsia (a budget airline) have more comfortable seats and leg room. Crew nice and chatty to some passengers but to the rest polite only. Majority of PAL crew need more training in following filipino hospitality. Some are robotic or rude some also back-stab the airline to passengers. The only difference with Economy Light is that you get assigned the most back seats and no peanuts and skyflakes.","","","Economy","","7.0","","","","","","","1.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Streb Lovell","Taiwan","2009-12-07","TPE-LAX via MNL in business. All flights on time cabin clean food good and staff professional. Bathrooms kept clean. Only letdowns were the inflight entertainment system and the lounge in Manila (it looks more like a dormitory lounge than what should be the airline's flagship lounge). Very good value for money.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Mark Hurter","Switzerland","2009-11-15","MNL-Kalibo-MNL and MNL-HKG. Domestic service usual PAL service. Noticed that some ground staff and cabin crew members tend to be friendlier to Caucasian travellers than Pinoy people. Check- in quick and baggage delivery on both legs alright. MNL-HKG: PAL has cut on the meal as no longer any bread on the tray. Service efficient in the PAL manner. One thing PAL has to address is their ground staff. They make you feel they do you a favour by checking you in. Although travelling on two tickets (party of 3 people) as I only needed a one way ticket we checked in together. She managed to sit us apart. We had to return to the check in counter to get seats assigned next to each other. All in all a 3 star airline that could be more if they would take more attention to details. An upgrade of NAIA2 facilities would do well as well i.e. domestic terminal flights are allocated to check in counters in a way no one understands and they are written down on a paper printout. Noticed that number of FAs onboard international flights is very high though one does not notice it service wise.","","","Economy","","6.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Praszek","United Kingdom","2014-10-08","I flew with Qantas at the end of Sept 2014 from LHR to DXB in economy. Seat was ok with some extra space for legs which is essential for me as I'm tall. Flight attendants were polite and smiling. Pre-ordered special meal was of good quality. Toilets were clean and pretty well maintained. Inflight entertainment was great especially the music collection. I don't mind flying with Qantas again in the future.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Clive Hutt","Australia","2014-10-08","Flew QF23 to Bangkok and return QF24 in Business with my wife. Outbound crew was indifferent ran out of Champagne soon after take off. Return flight over night seats angled so not conducive to a great nights sleep. No extra pillow available. Crew better on return flight largely due to the efforts of the senior purser she made up for the lack of enthusiasm for the rest of the crew.","","","Business Class","","5.0","2.0","2.0","1.0","2.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","CB Enslin","South Africa","2015-07-05","Effective check-in and transferring. Cabin crew attentive and friendly. Very limited legroom, making the flight really uncomfortable when the flight is full as was the case on the BCN-DOH leg. I am a regular flyer and have found the legroom on all four flights to be exceptionally limited compared to other airlines. Serving of meals on the first two legs seemed disorganized. I was served my meal only two hours after the meal service started. On the second leg I received my meal relatively quickly, but the passengers sitting five rows ahead of me were only served about an hour later. I could not figure out the logic. Serving of meals on the return flights were well organized though.","Boeing 787, Boeing 777","Couple Leisure","Economy","JNB to BCN via DOH","7.0","2.0","5.0","3.0","3.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Nelly Mohd","Qatar","2015-07-01","Flew from Doha to London on QR 003, June 24th. Very impressive check in area. Al Mourjan Lounge offered an a la carte options as well as buffet. However, all the menus were based on egg options during the breakfast. It was below what I expected. Qatar should have provided extensive options to their premium passengers based on the fact that these are passengers who are transitting through Doha and have travelled from all over the world within a 24hrs time zone. On baord service was excellent. You can choose your own time to be served. Compliments to the crew and purser who addressed every single customer by name. The seats lacked privacy and were not comfortable for sleeping. It was very narrow and my knees kept hitting the tray table everytime I tried to move to a different position. The same type of seats are also offered on their B787 and A350 aircarft. It was fine for a day flight, and also for lounging and working, but I would avoid this type of seats for a night flight. I had the best sleeping experience on their B777 aircarft. IFE system was ok. Menu options were limited and the quantity are so small. Onboard lounge served Krug Champagne even for JC passengers. However, things which are lacking on Qatar Airways for their FC and JC passengers are, the free limousine, free wifi on A380, and the extensive menu options both at their Al Mourjan Lounge and on board the aircarft compare to their comppetitor, Emirates. However, I would still choose to fly on Qatar Airways since they are a member of One World Alliance and based on their on board service experienced.","Airbus 380","Solo Leisure","Business Class","Doha to London","8.0","3.0","5.0","2.0","3.0","4.0","2.0","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","K Page","China","2009-11-15","Philippines Airlines Business Class - there is space which you'd expect but the cabin was horrible and in my return Manila-Honolulu flight I changed seats 4 times to find a seat that worked correctly or a TV screen that would hold itself up. The plane was very old and to be honest a bit scary. I hope they maintain the engines better than they do the cabin. I fly business class on flights over 7 hours and this was the worst experience I have ever had. This airline is brutal with excess luggage - even 1Kg is charged (on this sector) US$150 -this is what they tried to charge me for my surfboard coming back from Honolulu. The confusing part for me is they didn't charge me to go over with it so I was shocked when they tried to charge me at Honolulu. I talked my way out of it and I could see the person had heard it all before as she tired of saying the same thing.","","","Business Class","","1.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","A Jalandoni","United States","2009-10-12","LAX-MNL/MNL-LAX. Philippine Airlines new Business Class product which I was quite pleased with. The cabin was clean modern and fully staffed. They have the new angled lie flat seats which are quite nice. Entertainment system pretty good. The dinner service was excellent. The only glitch is the wine list - only two choices. The service in general was warm friendly and sincere. The over all in flight product is good and a great value for your money. However reservations and check in can be touched up a bit.","","","Business Class","","8.0","","","","","","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","W Coulton","Canada","2009-09-17","YVR-SIN-YVR in Business Class. Older A340's non stop Vancouver- Manila and new A320's on the Manila - Singapore. A340 is showing its age and business class seating is old style (their 747's have been refurbished to the new biz style but not the A340) the service on board was attentive and professional. The food was very good and well presented. A few drink runs would have been appreciated without having to press the call button. Very good lounges (shared) were provided in both Vancouver and Singapore while the Philippine Airlines Mabuhay Lounge in Manila was available during the transit stop. The Manila lounge does let the product down as it is nowhere as nice as the others. Service and food on the regional flight between Manila and Singapore was as good as long haul. Luggage both ways was handled in priority manner. Overall a very satisfactory product especially for the price PAL charge for their business when compared to some alternatives.","","","Business Class","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Jaboor","Australia","2014-10-05","QF 422 Melb-Sydney 29 Sept. Simply excellent. Left 10 minutes late but reason explained (twice) and time made up in flight. Plane 100% full but cabin staff unfailingly polite and pleasant.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Thomas Cunningham","Australia","2014-10-05","I flew with Qantas from DRW-BNE on a 737-838 and was very pleased with every aspect of my journey. The aircraft was fitted with personal seat-back entertainment which contained a number of different entertainment options that kept me occupied during the flight. The crew were their usual bright and bubbly selves yet still professional about their jobs. The in-flight meal was quite good and was served both quickly and politely. During our descent into Brisbane a passenger became rowdy and refused to sit down. The crew handled the situation expertly and efficiently. Qantas has again proved its self a quality airline that offers the highest possible level of service and hospitality.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","E Simmons","United Kingdom","2015-07-01","I have to say that Qatar airways lounge at LHR is out of this world, the food is 5 star. The food and drinks on the flights were excellent, the crew could not do enough for me. I only had a very brief visit to their lounge in Doha, but what I saw was very good, my only gripe was that they used buses to and from the planes on both flights in Doha. Qatar Airways London assured that airbridges would be used, especially as they now had a brand new airport, so it looks as if they haven't been informed about them still using buses or they don't want to tell you. As I am 82 years old I find it difficult walking up and down those stairs carrying two cases. Hopefully on my return flight in September, they will use airbridges , I'll have to wait and see. Except for that minor thing, I would have given them 10/10, but I can only give them a 8/10","Boeing 777","Solo Leisure","Business Class","LHR to Manila via Doha","8.0","5.0","5.0","5.0","5.0","4.0","3.0","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","G Thompson","South Africa","2015-07-01","Was curious to try Qatar, having flown Emirates numerous times between S Africa and Europe. Qatar's pricing is a major draw-card, they were significantly cheaper than Emirates. The trip out of JNB to DOH was great, the plane was not full and a lot of passengers had spare seats around them. Not sure that it would have been as pleasant with a full plane. Having heard so much about the Boeing 787, I was expecting it to be state-of-the-art flying, but I can't say that was the case. The seats are as hard  and very cramped - these seats rate very poorly against the Boeing 777, and the only way I could grab any sleep was by sleeping against the window. The food was really good, and I love the containers they use - much better than any other airline I have flown with recently. Entertainment is great - the range is not quite as extensive as Emirates or BA, but streets ahead of Turkish Airlines. One gripe is that the crew would only serve one drink with dinner, I couldn't have a pre-dinner drink and a glass of wine. Thought that was rather mean. The flight between Doha and Istanbul was also good, despite it being a full flight on a narrow body aircraft. Return flight was great too, my only gripe is that every leg of the journey entailed a bus to get to the terminal building, and another back out. That would be okay if you weren't left in the 38 degree heat. Other than that, I can't fault Qatar.","Boeing 787 / A320","Solo Leisure","Economy","Johannesburg to Istanbul (SAW) via Doha","8.0","2.0","3.0","4.0","4.0","3.0","","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","M Trachsel","","2009-04-16","KTM-BKK Flight in March 2009 as it was only half the price of Thai. Booking Check-in and Boarding went surprisingly without problem or delay. B757 is pretty old but clean inside. The staff provided a good service with a hot meal and passengers are provided with the Thai immigration papers. The inflight entertainment is outside the window as you see lots of the Himalayas for the first 40 mins after departure.","","","","","4.0","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Kenny Andreasen","","2007-11-30","BKK-KTM economy. B-757 pleasant and clean. This was the cheapest option BKK-KTM and our expectations were low. We were surprised! Very friendly and serviceminded cabin staff in traditional local dresses. Good language skills and plenty of information from the captain and FA. Good local food. Arrival on time despite delay from BKK. No baggage problems and high level of service in KTM intl airport. An overall positive experience in spite of lack of IFE. I would definitely choose Royal Nepal Airlines again and have recommended others to fly them.","","","","","","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Alex Thomas","","2007-11-23","HKG-KTM. On the whole not bad left on time Cabin crew friendly. Plane a bit dated magazine was fairly informative. The best thing was the food hot fresh and tasty.","","","","","","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Kumar Shrestha","","2007-07-28","I am a Nepalese and well used to the awful standards of Nepal Airlines formerly Royal Nepal Airlines. If you are thinking of flying by Nepal Airlines don't ! Pay the extra and find another carrier. They have been operating their international services with two ancient Boeing 757s and both were grounded in early May resulting in the cancellation of all their international flights. These long delays and cancellations have happened to me several times in the past and I now pay the extra money and fly by Thai Airways on the same route. If you are lucky enough to take off the meals and wines are good and the crews are efficient enough and do speak English regardless of any previous comments on this site. I want to be proud of my national carrier but at the moment it is a complete shambles and I advise everybody not to fly on this airline.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Kenneth","Singapore","2014-10-05","CBR-PER: Travelled in August 2014. Check-in was straightforward and staff was ready to assist me with the kiosk check-in. This was the only direct flight to Perth from Canberra. Was pleasantly surprised to find the plane was brand new and clean. AVOD had good selection and food was pleasant where alcoholic beverages were served. PER- CBR: The return trip used a different plane. IFE was from the top panel rather than individual AVOD. The interior felt like I was in the vintage 90s but the excellent service of the crew well made up for it. Flight arrived ahead of schedule. A couple of years I avoided Qantas's flights because of previous unpleasant international flight experiences with them but it appears that they have improved their standards substantially for their domestic flights.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Whiteley","Australia","2014-10-05","Flew Premium Economy LAX to SYD. Flight left on time which was nice to have after some disasters on American carriers trying to get to LAX. Both the meals dinner and breakfast were fine as was the in-flight entertainment. The staff on the flight were polite efficient and very pleasant to deal with. My only complaint is the recline in premium economy which in my opinion goes too far back as it makes eating watching movies and getting out of the seat almost impossible for the person behind. In my case the less than considerate passenger seated in front of me decided to go to sleep just before both meals forcing me to eat in a contortionist manner. The very lovely flight attendant looking after me tried on both occasions to assist with no luck.","","","Premium Economy","","7.0","3.0","5.0","4.0","5.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Rose","Australia","2014-10-05","JFK-LAX-MEL in economy. This trip turned into a nightmare due to an unimaginable 'operations' decision that adversely impacted the travel plans of 50-100 passengers. As background QF runs the JFK-LAX flight for passengers going onwards to Sydney Melbourne and Brisbane. It is a huge convenience as there is no need to change terminals at LAX no need to go through TSA security a second time and generally better to fly QF transcontinental USA than the US carriers except on this night. That said the JFK-LAX flight on this particular evening was running about one hour behind schedule due to late arrival of the aircraft and typical JFK evening delays - this isn't all that unusual and the delay not all that long. For inexplicable reasons however Qantas chose not to hold the LAX-MEL flight for all of the passengers on the JFK-LAX flight who were Melbourne bound. Even with the one hour delay on the domestic leg we still arrived LAX before the scheduled departure time of the overseas leg and the LAX-MEL flight was running 30 minutes behind as well so Qantas had no legitimate reason not to hold the flight for another 30 minutes or so to get all Melbourne passengers on board. This forced all 50-100 of us to fly a packed B747 instead of the more comfortable A380 lost seat assignments and change planes in Sydney which is more complicated than you would think (domestic and international terminals aren't close and there is no easy from one to the other) and even worse added approximately five hours to the trip. It is inexcusable and Qantas has been unapologetic and unresponsive to emails I've written them about their decisions on that evening. It is no wonder that their international business is suffering - on this evening they disrupted the travel plans and offended 50-100 passengers with one very poor decision.","","","Economy","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Nico Brandts","Netherlands","2015-06-29","Flew from Amsterdam to Bangkok via Doha. I took advantage of a great introduction fare as this is a new route for QR. From and to AMS is with the Dreamliner. The flight to and from BKK with the Boeing 777-300ER. Qatar Airways provides a good service in economy, all flights were on time and the transit at the new Doha airport was painless. They have to work on their inflight entertainment system though, as it is a rather clumsy and unresponsive design. That was really the only issue, for the rest inflight service was good. Some reviewers complain about the limited legroom and uncomfortable seats on the dreamliner but I found both to be adequate. As long as Qatar Airways offer competitive fares they will be on my shortlist for trips to Asia.","Boeing 787 / 777-300ER","Solo Leisure","Economy","AMS to BKK via DOH","8.0","3.0","4.0","3.0","3.0","4.0","3.0","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Dave Houlihan","United Arab Emirates","2015-06-29","Overall flights punctual, staff super friendly. Flights good, Boeing 787 a great aircraft, food ok, lamb which I don't like. Why when transiting do you have to back through security again? Lounge very flashy and impressive but service slow to non existent. I not change the reservation online, called Johannesburg call centre again can't change, tried calling Doha told to do it at the airport. Ticketing at airport again no chance. J class ticket ?  Overall I like the crew in the air, but will think again if the food and ground ops are ongoing.","Boeing 787","Business","Business Class","Dubai DWC to Johanesburg via Doha","5.0","5.0","5.0","2.0","4.0","1.0","1.0","3.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Keith Kriel","","2007-05-23","I had the misfortune of making a booking on Royal Nepal Airlines from Kathmandu to Delhi. Little did I know that this was the worst airline I had ever encountered. I had a connecting flight at Delhi. On the morning of my departure I arrived at the airport only to discover that the flight had been cancelled. I was told to return to Kathmandu as the offices opened at 10am. Only after we myself and a few other passengers refused to go away did the ground staff make a plan to get us on an alternative flight with Sahara Airlines. On arriving at Delhi there was absolutely no Royal Nepal Airlines staff to meet us to try and arrange alternative flights or even provide support in any way. It cost me about $700 to make alternative arrangements as I had missed my connecting flight. Never use Royal Nepal Airlines they are absolutely useless.","","","","","","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Robert Sampson","","2006-05-05","KTM-HKG Business Class. Arriving at the airport we were faced with huge lines to get in as all baagage had to be x-rayed prior to check in. No agent present at the business class check in counter so my wife and I proceeded to the economy check in. Only one person in front. The agent was friendly and soon gave us our boarding passes with the Economy Class name crossed out and Business Class written by hand - nice. Flight was delayed due to late arrival of aircraft - not an unusual occurrence with Royal Nepal - most people are just thankful the flight's not cancelled. Flight departed an hour and a half late though we arrived just 20 minutes past our scheduled arrival time. On board there were 2 FA for the 9 people sitting up front (including 2 relief pilots). Meals were fine and service was friendly. No inflight entertainment - only international news magazines and newspapers were available. FAs came around frequently to check if everything was ok. Overall an ok experience - the staff usually try their best but are let down by shoddy management ageing planes and poor infrastructure at the airport.","","","","","","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Ajay Sharma","","2005-02-24","Granted this airlines has lot of problems I disagree with the comment that airline crew speak little to no English. Their English is quite good actually. In fact better than lot of airlines in South East Asia.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Brown","Australia","2014-10-01","I found four things seriously wrong with Qantas First Class. 1) The ""Chauffeur Drive"" service. Arriving in Sydney at 6.30am having booked a car I was surprised to be told (after finally locating the tiny unmarked desk) that there was a 15-20 minute wait until a car was available. Why? How? A car was booked. It should have been there end of story. Also in the car before my the previous flight (Sydney-London) I was delighted to receive an expletive-laden tirade across the driver's radio - apparently from one of his colleagues having a bad day. That is not ""first class"". 2) Baggage. Qantas advertises that First Class bags will be ""among the first"" to be delivered off the plane. On arrival in Sydney mine were among the last (both turning up on the carousel a full 50 minutes after landing; I do not remember the timing in London). 3) The breakfast. Scrambled eggs were dry. Avocado was unripe. Pancakes were also dry and overcooked. Coffee was weak and burnt. That is all. 4) The champagne. Qantas advertises three varieties. On every leg of the Sydney-London return trip the only one available was the Taittinger blanc de blancs. Methinks these are phantoms included in the wine list solely for appearances.","","","First Class","","1.0","4.0","3.0","1.0","4.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Mayo","Australia","2014-09-28","Recently travelled SYD - Cairns direct and Cairns-Brisbane-Sydney return. Very disappointed on all flights. The food was some of the worst I have had on any flight for a number of years. With three meals in all the most I was able to stomach at each sitting was one mouth full. Entertainment on the Sydney - Cairns leg was a supplied ipad unit which didn't work. The Cairns - Brisbane leg seemed to be a newer plane with inseat screens which worked well and the final Brisbane-Sydney leg had nothing. For full service flights Qantas needs to make a massive improvement if it wants to be taken seriously.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Thomas Kingston","United Kingdom","2015-06-28","Arrived for check in slightly late - large queue so Business desk was opened for me - very friendly check in staff at LHR. Enjoyable flight on Qatar Airways, friendly staff and good service. A drink not long after departure, drink with the meal and a post dinner drink (including good quality Armagnac) plus drinks on request. Champagne was offered in economy - not the most common offering and a welcome change from other airlines who often only offer red/white wine and beer for economy passengers. Comfortable seats with a good range of English, International, Arabic programmes meant the flight was more than tolerable. Food a little highly salted - offerings were chicken/beef with rice/potatoes, nothing ground breaking but nothing to complain about either. Only negative was that like most Gulf airlines it's lacks character - something I enjoy when flying with flag carriers.","Boeing 777-300ER","Solo Leisure","Economy","London to Doha","9.0","4.0","4.0","4.0","4.0","3.0","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Thomas Kingston","United Kingdom","2015-06-28","After a wonderful flight on a B777-300ER this was a bit of a downgrade I must admit, smaller seats and awful quality VOD.  However food and drink service was solid. Cabin crew a little less friendly than the previous flight and facilities more dated, but more than tolerable. Good selection of drinks - spirits and champagne in economy again. Far from the worst but not the best.","A330-200","Solo Leisure","Economy","Doha to Jakarta","7.0","2.0","3.0","4.0","1.0","3.0","","4.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Subodh Burathoki","","2004-12-13","I would agree with everyone in terms of Royal Nepal Airlines and its timings and delays. However those are not the only problems this airline faces. It has only two aircrafts (the 757-200 and the 757-200C) which have no form of entertainment onboard the cabin crew only speak Nepali Hindi and very little or no English. And they know no other language which is quite important considering most tourists are from Japan and France who will definitely have a lot to complain about. Being Nepali I have had to fly this airline thrice and all the flights turned out to be as bad as the last one. The airline personnel in Delhi for RNAC is the worst I've ever come across as well. All these problems are probably due to corruption.","","","","","","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","N Bahadur","","2004-03-09","Royal Nepal Airlines - you cannot depend upon its timing and the airline should take care of time.","","","","","","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Kishor Shreshtha","","2003-09-30","I think Royal Nepal Airlines is one of the most unreliable airlines in the South Asian region in terms of timing. I have had to travel on Royal Nepal (not out of choice!) on Kathmandu-Delhi sector a number of times and it is never on time. The delays are of the order of six to eight hours for a flight of one and a half hours.","","","","","","","","","","","","","0"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Jonathan Stewart","","2003-05-03","I have flown both Royal Nepal and Thai Airways on the route between Bangkok and Kathmandu and I prefer Thai. Royal Nepal is very inefficient in making any changes to your itinerary (going to their office is in fact dealing with a government bureaucracy and it feels like it) and they are chaotic in the airport. Thai is more organized and easier to deal with -- up to major airlines' standards. Royal Nepal was just fine once in the air but the plane was a little older than I would have liked.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jayne Young","Australia","2014-09-28","An eight hour wait at Changi airport I assume because it's more important to Qantas to fill their plane to capacity than it is to schedule enough services to avoid excessive waiting times. The inflight service was awful. I'm a vegetarian so get meals served before other passengers and I can only assume this is a crime on Qantas flights. On Flight QF52 from Changi on Saturday 20/09/2014 I got my meal slapped in front of me about an hour into the flight and then the tray sat there for around two hours whilst everyone else was served and their trays collected. I would guess I was probably the last passenger to have their tray taken away. By the time one of the stewardesses took the tray I had back pain and was cramped from being trapped in one position for so long. Likewise I got my breakfast shoved at me before everyone else too and what a breakfast - a stale croissant and a sachet of awful tasting marmalade. I was given only a spoon with which to slice my stale croissant and spread the marmalade and when I requested a knife and a sachet of butter I was grudgingly given the knife but butter was obviously out of the question. Personally I think passengers seated near babies should be given a decent discount because it's simply unfair to be forced to spend long flights being prevented from sleep by crying babies. I first flew with Qantas about 10 years ago and swore never again back then but my travel agent talked me into giving them another go. Never again!","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Penrose","Australia","2014-09-28","Flew from Singapore to Sydney. There was no reason why the plane left late as it was sitting at the gate four hours before departure. The plane left 30 minutes late and by the time we got to Sydney it was put into a holding pattern because it was late. By the time it landed it was nearly an hour late. Because of this we and many others missed connecting flights. Qantas on time performance is a joke. They got us to Singapore an hour late and nearly matched it on the way back. Going through customs we explained the situation to the officer and he said most Qantas planes were late. If you need a connecting flight steer well clear of Qantas as you will miss it. Is it any wonder Qantas is losing money hand over fist.","","","Economy","","1.0","1.0","4.0","2.0","2.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Shave","Australia","2014-09-24","Perth - Dubai - Stockholm then Heathrow - Dubai - Perth. On a Qantas ticket but code shared with Emirates. 3 legs on Emirates B777 1 leg on QFA380. Contrast between Qantas and Emirates is very stark. QF not quite ""sit down shut up and don't bother us"" - but that's what it felt like. Emirates Business Class consistently high standard. Personal greetings and introductions nothing too much trouble. Food and beverages excellent. Lounges excellent especially in Perth. Emirates Business seats are slightly narrow for sleeping but overall good. The lesson is - get a QF ticket to get the points and status credits but fly on Emirates code share planes to get the service.","","","Business Class","","4.0","5.0","2.0","3.0","3.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Stephen Greenhalgh","Uganda","2015-06-27","The plane was boarded well in time however the computers had to be rebooted and the flight left 10 minutes late but time was made up anyway. Keeping in mind that Qatar Airways has been voted #1 in the world it is hard to find fault with anything. My only comment would be that over 5 hours is a long way to fly in a narrow body jet. Transiting Doha is now much better with the new terminal. And even better if you have a silver card as you get access to a lounge in Entebbe and Doha. And for most sectors out of Entebbe (Uganda) Qatar offer the best price, which makes them unbeatable really unless you want a direct flight to Western Europe.","A320","FamilyLeisure","Economy","Entebbe to Sofia via Doha","10.0","4.0","4.0","2.0","4.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Leonard Kipping","Netherlands","2015-06-26","Flew the A380. Boarding was very efficiënt and shortly after take off drinks and meals were served. So there was enough time to sleep for the remaining flight time. I decided to get a last drink in the lounge. There I had a wonderful reception by the crew, who were nice to chat and pamper for the rest of the remaining flight. I did not sleep a wink, but had my best flight experience ever! Qatar Airways serves an outstanding business class product with incredible good seats and the lounge on the A380 as an absolute extra, but at the end of the day it are the people who are working for Qatar, who make it a 6 star rating.","A380","Solo Leisure","Business Class","Doha to Bangkok","10.0","5.0","5.0","4.0","4.0","5.0","3.0","5.0","1"
"philippine-airlines","/airline-reviews/philippine-airlines","Philippine Airlines customer review","Hirofumi Suda","","2002-05-24","The airline from a small kingdom in the Himalayas - I had a really good impression on the short flight from Kathmandu to Delhi. Although there is no entertainment system at all apart from its inflight magazine the crews were very friendly and attentive. The food was gorgeous! In just one hour flight full meal was served including 2 choices in econ which include hot meal bread cheese dessert salad coffee....and it was very delicious. Frankly I think that Royal Nepal Airlines meal is the best inflight meal - it's catered from the Crown Plaza Hotel. Drinks were served regularly and seats were not bad. I would give RNA at least 4 star for its excellent service.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Chris Campbell","Australia","2014-09-22","May 5 and 6 my parents and I travelled from Perth to Lax via Sydney for a holiday to US. We travelled on an Airbus 330-200 and B747-400 ER and were upgraded to business class on QF 107 SYD to LAX which was excellent and the food and service great. We travelled home from Hawaii via Sydney in economy class on our way home from mainland US on QF 4 and QF 577. We can recommend Qantas as a great airline to use for trips to the USA and within Australia.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Beggs","United Kingdom","2014-09-22","Due to fly QF8006 Business to BNE via Dubai. No airline communication but Chauffeur rang to ask us if we knew anything about flight being cancelled. No. Rang Qantas who knew nothing and then Emirates who knew less (Codeshare). Eventually transpires mechanical problem with Airbus delay at least until 11.45 am (departure due 22.15 today). We need to get to BNE so suggest less attractive flight available (with seats and originally lower cost) from BHX or MAN. QF say Emirates unwilling to reroute us Emirates say unable to alter as only QF have the ability to do this! An hour spent on telephone to all corners of the globe and finally both QF and EK agreed they need to do something and we should wait. Number given for direct contact. No call from either airline but chauffeur rings us to ask if we know what is happening (No) and arranges to pick us up at 4.30 am to get to Heathrow. So arrive at least 13 hours late in Dubai means we miss connecting BNE flight (only one per day) and arrive at best 24 hours later than planned. An extra 24 hours travelling. Do you think we will use QF/EK again? Zero communication ability from airlines.","","","Business Class","","1.0","4.0","1.0","1.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Kok Wai Lam","Singapore","2015-06-26","Dallas to Doha economy class, and passengers were mostly not beef eaters, but one of the main dishes offered was beef. Maybe the airline should look at other food choice options. Overall very satisfied with the service provided by crew and the inflight entertainment. Qatar deserves to be the world best airline. Meal options are not the fault of crew, but just a suggestion.","B777","Solo Leisure","Economy","Dallas to Singapore via DOH","7.0","4.0","4.0","3.0","5.0","4.0","4.0","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Tom Osborne","United Kingdom","2015-06-24","My second trip with Qatar Airways, last time had the older A330 aircraft. What a difference this time! The B787 seats are not as good as A380, but okay for the shorter flight to Doha. The window shades in this 787 aircraft are rubbish, and they do not block out the sun as was promised when Boeing were advertising the benefits of the plane. The A380 was so much better, nice and spacious and seats very comfortable. IFE is not very different to Emirates or Singapore Airlines that I flew last time, don't understand why everyone raves about Emirates because they just have a huge library of ancient, 2nd rate films. Food was good, not the best but certainly good for Economy cabin trip. Cabin staff were great on both flights, better for DOH-BKK where they were chatty and friendly. Return in 10 days flying out of Singapore and looking forward to getting on their A350 I have read so much about. Definitely recommend Qatar Airways with these new planes, and service seems to have improved from before.","Boeing 787 / A380","Solo Leisure","Economy","LHR-DOH-BKK","10.0","4.0","5.0","5.0","5.0","4.0","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Craig Ritchie","Australia","2014-09-19","QF97 Brisbane to Hong Kong. Seat okay food very good for economy plenty of snacks during this day flight to Hong Kong. Service from flight crew also good. The only gripe was the inflight entertainment was shown on a screen around 10cm in size. Not only that the inflight Movies Music etc was abjectly woeful not much of a selection and you can't call ""Ironman 3"" a ""Classic"" movie. In fact there were some 7 Ironman movies to watch in either the current or classic movie choice which was very woeful. We left late by around 20 minutes and arrived 15 minutes late into Hong Kong. Once on the ground it seemed to take forever for the baggage to come through for collection immigration itself took all of 5 minutes. Overall the flight was okay but the seats get pretty hard after 9 hours and the aircraft was starting to show its age (needs a revamp).","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Gorton Anthony","Australia","2014-09-19","QF581 from Sydney to Perth on Sunday 14 Sep. The quality has disappeared the food was poor with the highlights being the cheese and biscuits both hot meals were awful and we almost fought over my sons burrito he bought at the airport. Entertainment was like in the 90s with several shared screens no personal TVs and we were informed that only business class and above had the individual q streaming. Last time on this flight we had ipads - obviously another cost saving courtesy of management. As for the staff poor would be an understatement. On the flight from Perth to Sydney staff obviously wanted to be elsewhere.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Jeff Fandl","United States","2015-06-24","Singapore to Miami. The Boeing 787 seats appear good for children and small females but an adult male will be uncomfortable. The first thing to do is relocate the Media box away from the under seat area. Having my one foot out in the isle was not only a safety hazard but not fun to be kicked and bumped into because I could not move my feet if placed under the seat. I was sitting next to a larger man who encroached into my seat space. I believe the seat is about 17"" across. Seat pitch minimal but no different to other airlines. Service was very friendly, top notch. Noticeably better than US airlines. Food was disappointing.  While the airline does offer superb service, I recommend against flying them in coach due to seat restrictions. ","Boeing 787 / Boeing 777","Business","Economy","SIN to MIA via DOH","2.0","1.0","5.0","2.0","5.0","5.0","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Denzil Bourne","United Kingdom","2015-06-23","This was a mix of business and economy. Business class SIN to DOH and Economy class thereafter. I was a little disappointed I wasn't able to have a pre-departure glass of Champagne due to customs regulations at Singapore. Once in the air I was able to enjoy a glass. The usual business class service from Qatar Airways was enjoyable even though the flight was bumpy all the way from SIN to DOH. The flatbed was comfortable and a sleepsuit was provided. Back in economy class for DOH to LHR leg. Nice service and the flight was empty so I was able to enjoy a row of seats to myself even if the IFE box was does restrict legroom.","Boeing 787 / Boeing 777","Solo Leisure","Business Class","SIN-LHR via DOH","9.0","4.0","5.0","4.0","5.0","4.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Craig Ritchie","Australia","2014-09-19","QF98 Hong Kong to Brisbane (Overnight Flight). This flight left around 20 minutes later than it should due to airport issues. Captain kept everyone fully informed which was good. Flight crew provided prompt and excellent service which given it was an overnight flight was very good. Meal served after 40 minutes in the air giving passengers around 7 hours sleep. Aircraft was only half full so pretty much everyone had a spare seat next to them so they could stretch out a bit. I managed to get around 6 hours sleep in which is pretty good for me in economy as I'm tall (having the extra space really helped). Food was very good although the breakfast pastry was bland. IFE was totally pathetic IFE Screen only 10cm in size and the current selection of movies and music was simply appalling. You get much better IFE on domestic flights so lift your game Qantas. Aircraft seat got pretty hard after 9 hours flying and the aircraft is looking old needs to be revamped shortly. We all got through Brisbane Immigration quite quickly only to be held up for ages waiting for baggage to come through this is another area that needs improving upon in Brisbane.","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Joven","Australia","2014-09-19","I've been a Qantas frequent flyer for a number of years now and fly with them domestic for the most part. For international flights I avoid them like the plague as they are expensive and the service is sub par. This particular flight was BKK-SYD and I was just relieved I was able to secure an aisle seat (with the added bonus of the spot next to me being unoccupied). Online check in was not available for this flight for some mysterious reason. The cabin crew need a lesson in grooming and customer service ASAP. All of them looked bored and somewhat angry. The service as usual was disinterested and disconnected. Breakfast was just thrown at the passengers. One of the ladies looked like she just rolled out of bed and one of the male attendants needs to shave so as one doesn't look like they've been awake for 24 hours. The food service was mediocre (as usual). Most notable was their 'breakfast' which was a small muffin yoghurt and orange juice. Please note that in their domestic flights (ie SYD-MEL) this is almost the same amount of food that's served. In a 9 hour flight with a 4 hour gap between the dinner and breakfast service one is left rather starving.","","","Economy","","6.0","3.0","2.0","3.0","3.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Denzil Bourne","United Kingdom","2015-06-23","I choose this route so I could fly the A350. The first sector was cramped on the B787 but the service and entertainment onboard was up to the usual standard for Qatar Airways. Once onboard the A350 the leg room and width of the seat was obvious. I was able to stretch out, without irritating my neighbour. The food portions in economy have shrunk but they're enough to keep you going on both these sectors which are just over 7 hours each. The entertainment system on the A350 is also superior to all the others in their fleet.","Boeing 787 and A350","Solo Leisure","Economy","LHR-SIN via DOH","9.0","5.0","5.0","3.0","5.0","4.0","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Gonzaga","Malaysia","2015-06-22","KUL-DOH-PHL-BWI. The A330-200 KUL-DOH outdated  with angled flat seats. Staff were pleasant but perfunctory. Food was reasonable, the wine list impressive and chocolates given out after dessert and coffee. Boeing 772LR from DOH to PHL was much better, more spacious and better seat width. Catering was on demand and staff were warmer this time around and did their job splendidly, although they should chill champagne and white wine properly. The attendant laid out the flat bed on the 772 and provided all passengers with PJ's, a comfy pillow and a duvet. On all flights, the toilets were kept clean, food was served warm, good brewed coffee served and the in flight entertainment was adequate. Great multinational crew which is a plus with this airline. I would highly recommend this airline.","A330-200 & B772LR","FamilyLeisure","Business Class","KUala Lumpur to Philadelphia via Doha","9.0","4.0","4.0","4.0","3.0","3.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Hale","Australia","2014-09-19","My wife and I did a trip from Perth to Brisbane (return) on business class because it was 5+ hours. The seating was no better than Economy class only a few rows behind us. Difference being we paid over $7500 for our seats and Economy would have been under $1000 for the same trip. The plane was an A330-200 and had recently been changed from Jetstar (budget airline) according to a steward on board. We do a lot of International trips out of Perth in Business Class now we know why we choose Singapore Air Air NZ or Mauritius Air. Qantas has poor seating and service.","","","Business Class","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Raath Henri","Australia","2014-09-17","This is a very short flight scheduled time 55 minutes but in practice it's more like 30 minutes so one would expect things to go smoothly. And smoothly go it did. I checked in online on my phone no paper needed had no baggage so it was more like catching a bus than a plane. Literally walked through security had a drink and onto the plane. Everything was on time and worked like clockwork. On that 30 minute flight they managed to serve everyone (about 100+ passengers) with a delicious sandwich and beverage of choice; mine a glass of wine - included in the fare. I noticed some people even got seconds. It's also worth mentioning the service was professional but more importantly very friendly; perfection. I almost wish the flight was longer.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T Echter","Germany","2015-06-18","I had high expectations, but at the end of the day all 4 flights were just average. Seat comfort more or less like everywhere. Ground service in Doha friendly but not interested. Crew on board was always friendly. Food was nothing to remember. Stopover in the middle of the night at Doha Airport and arrival to Abu Dhabi at 03.55 is also nothing too fancy. All in all: an on time, average economy experience.","A330, A320","Business","Economy","Berlin to Abu Dhabi via Doha","7.0","3.0","5.0","4.0","4.0","3.0","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Simon Entwistle","Thailand","2015-06-18","TIF DOH BKK, 10th June - Qatar remains my favorite airline and is way above the rest. TIF-DOH First class. I told the flight attendant what I wanted to eat from the menu where items required a choice, assuming that the rest of the menu would follow but all I got was I had selected from that section none of the other items came. The lounge in Doha is large and somewhat impersonal but excellent nevertheless. DOH-BKK Business Class, the crew apart seemed disinterested. Some passengers had finished their meal before others had started.  I guess what niggled me not being on the receiving end of top priority as I usually am. All in all OK service and flight. But Qatar normally is above OK and exceptional. I put it down to a bad day for both them and me. ","A320 / Boeing 777","Solo Leisure","Business Class","TIF to BKK via DOH","8.0","5.0","2.0","4.0","5.0","4.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Huggett","Australia","2014-09-17","QF1 Sydney to London on August 23. A380 in good clean condition. Seats comfortable with good footrest/net that compensated a little for the 31"" seat pitch. Not exactly class-leading for long-haul. Food and drink service was fine. Crew were efficient and friendly. IFE was good. In all it was a pleasant flight on a great quiet aircraft. I had not travelled long-haul with Qantas for some years and while there was nothing particularly wrong with the flight my journey home was QF-ticketed but operated by an Emirates A380. Their little extras highlighted that QF international is not the benchmark.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Jojart","Australia","2014-09-17","PER-SYD-LAX. We flew this extremely long flight last week. The service from the time we left Perth until we touched down in Los Angeles was outstanding. The meals were of great quality. We used our frequent flyer points to upgrade us to Business Class and were so glad we did.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Geoffrey Pierson","United States","2014-09-17","DFW-BNE-SYD on 9/8-10/14 in Business Class upper deck of 747. Excellent flight in every respect: spacious seat layout very comfortable seats in all positions but particularly in sleep mode good food especially the late night supper. Flight attendants were experienced and efficient friendly and accommodating. Video selections a bit odd but interesting with plenty of choices. New crew and another breakfast from Brisbane to Sydney equally good. Qantas lounges in DFW and Brisbane were fine. Luggage on the carousel before we arrived after a fast pass through immigration.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ian Raymond","United Kingdom","2015-06-16","First time traveller on Qatar Airways. We travelled in the business class cabin and as a frequent business class BA flyer I was amazed! It was much better than British Airways and cheaper! The seats are very comfortable with plenty of space and storage space. The TV was big and HD. The choice of films, TV, games and music is very good. The food choice and quality was really good. It was middle eastern based and included appetisers, starters, mains, deserts and a choice of breads. All in all we were so impressed. the stewardesses were attentive, polite and efficient. We will definitely be flying Qatar Airways again!","A388/A350/B788","Couple Leisure","Business Class","London to Singapore via Doha","9.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Jolene Bonney","South Africa","2015-06-16","Overall our experience was decent however there were a few things that put a damper on experience. From Athens to Doha my husbands screen didn't work and only towards the end of flight did the air hostess offer for him to change seats. She kept on forgetting to help and by then he had cut losses and tried to sleep. We also had a 10 hour stopover. All my family who have had long stopovers had been given complimentary hotel rooms. For this reason we decided to book on Qatar. As the time got closer I mailed to ask about this, the staff replies were short, rude and unhelpful. The told me all the places we could pay to stay at, which we had not budgeted for. So we had a horrid stopover at airport. Second time using Qatar and this will be my last. With that said their South African office was friendly and nice.","","Couple Leisure","Economy","Athens to Cape Town via Doha","5.0","3.0","3.0","3.0","1.0","1.0","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Nelson","Australia","2014-09-14","Sydney-Dallas QF007 on September 5 2014. Paying a premium for QF Premium Economy and looking at their website - I must say I was expecting something exceptional. This was not the case. 747-400 Seat 36K is said to be one of the best seats but if you are 6ft+ then this is not the case. The wall in front means you actually have less leg room than standard economy. The cabin was 100% full and the single toilet was used consistently especially by QF staff as their rest area was adjacent to it. Meals etc were quite good however it seemed economy passengers were offered ice cream/chocolates etc mid flight - but we were not (minor issue I know but at double the price I expected more). Was never offered a drink (except at meal times). An exit seat in economy would have saved me $2000 and been of better value I feel.","","","Premium Economy","","6.0","3.0","3.0","4.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Coenik","Australia","2014-09-14","Flew business class Melbourne up to Sydney on 767 then over to Dallas on 747 seat 14A upstairs in the bubble. Then Dallas to Brisbane on 747 seat 3A in the nose then onto Melbourne in 737 again all business. Sydney - Dallas - Brisbane business class was excellent. First time on long haul business - the service the food and the seats were great. The attention that we received from the crew on all legs was good. The holiday started from the moment we boarded even the domestic flight up to Sydney. We travelled on points so got a good deal money wise what would other wise be in excess of $7000 return. It will be hard to return to the back of the bus.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Robyn Lyall","Australia","2014-09-10","Flew A380 LA to Melbourne night flight economy. Crew polite but disinterested. Food dull - Special K for the cold breakfast. Not enough water offered. Lots of movies but screen scratched so not much fun (this is the third time in a row I have had a dodgy screen with Qantas). No footrests arm rests do not go up completely and do not lock in the up position. Excellent landings (twice as had to divert to Sydney due to fog). Cabin crew did not offer water during 2 hour diversion.","","","Economy","","6.0","2.0","2.0","2.0","4.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Vietnam","2015-06-16","Flew 5 June and back from CPH on 13 June routing HAN-BKK-DOH-CPH-DOH-BKK. HAN-BKK in B777-200. BKK-DOH in A380. DOH-CPH in B787. Excellent experience throughout. All flights on time. Staff alert, attentive and productive. Service and drinks world top class. Food amount and quality is significantly slipping but still acceptable. Because QR has recently done a lot of promotional sales, business class cabins are now full or almost full. However, service was still exhibited well and focused. I rate the B777-200 business class seat and cabin comfort high. However, the best seat and cabin among the 3 aircrafts tried was the A380: almost noiseless and with the luxury bar on the upper deck. FA tend not to chat with each other and keep themselves busy making a true effort comforting the pax – they are friendly and talk positively with most passengers. That’s the way! Of all sectors above only the DOH-CPH was in economy, of course a different ballgame with a slimmer hardware and software - but altogether the rating became equally high. Worst on the 787 is the extreme compacted seating which must be among the heaviest packed economy in the world – not much dreaming on that part of the Dreamliner, now I understand the nickname “Nightmare-liner”: If the person in front of you reclines you are forced to do the same unless you close your tray-table! In contrast, the following sector back from CPH-DOH was in the Dreamliner aircraft’s business class which offered a superb odysse, but still a bit below that of QR’s A380. Business class full but staff managed very well, high degree of attention and service. Al Mourjan lounge in DOH clearly 5 star, though too big to my taste. Lots of food in either buffets, a la carte. The bar on 1st floor offered 3 different, prestigious champagnes (I just checked and saw the bottles). From DOH-BKK in A380: faultless, quiet, lots of service and talkative FA’s. I could have all 3 options of hot meals, but limited myself to vegetarian and chicken. Quality of food deteriorates a bit. Slept well. Ground-staff assisted me catching my next flight on a difficult time-constrained connection by a Low Cost Carrier, though actually not QR’s problem. Thanks, QR!","B777-200; A380; B787","Solo Leisure","Business Class","HAN to BKK via BKK-DOH-CPH//DOH","10.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Clarke","Saudi Arabia","2015-06-16","MEL-DOH-BAH. The journey back to Bahrain from Melbourne was an awful experience. Flight QR905, June 6th was delayed 45 mins. Ground staff at the gate were not sure what was going on and it seemed organized chaos as a lot of passengers were complaining quite profusely. There was no specific lane for business class passengers to board,
something that was quite obvious on my trip through Hamad Airport going to Melbourne on QA904 on the 21st May. Problems start on QA905, once in the air on a 14 hr flight you want to relax and have creature comforts. It involves the inflight entertainment system. I started watching a movie once we had taken off after the 45min
delay. A passengers IFE was not working so the chief steward was trying to help fix it but sadly he did not inform others that he was going to shut down the IFE for a reboot. My screen suddenly went off as it did for a number of other passengers. This rebooting was tried 3 times then the chief steward just said we can’t fix the problem. This is unacceptable in my book, no portable DVD players were available like you have on Gulf Air, Singapore Airlines and Silk Air as a back up. The system is very fragile indeed and many headphones were not working or only working in one ear. I had to change out 2 headphones to get to hear proper sounds. The next flight 7th June, Doha - Bahrain on QR1121 was just as bad. 55 minutes delay and gate C-28 was just utter chaos. Appalling organization by Qatar ground staff at this gate who again were not that customer friendly. The special lane for business class passengers was not even open and we were lumped in with everyone else. The next time I travel to Melbourne I shall not be using Qatar.","","Business","Business Class","MEL-DOH-BAH","1.0","2.0","2.0","3.0","1.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Curtain","Australia","2014-09-10","Melbourne - Brisbane 6 August. Departure 4 pm. Economy. Very friendly courteous service. The food was a bit skimpy for a 2 hour flight. Just some dry biscuits. The free wine was very much appreciated.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Curtain","Australia","2014-09-10","Brisbane to Melbourne. 10 August. Evening flight. Very friendly service. A tasty meal was also included. I also appreciated the good quality IFE.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ahsanul Rizki","Switzerland","2015-06-15","Flew ZRH-CGK via DOH return onboard B787 and B77W. 3 out of 4 flights arriving/departing DOH were using busses instead of Aerobridge. Not so good for the huge new Hamad International Airport. Meals were all delicious but could be improved in term of quantity. Entertainment onboard were nice, responsive and easy to navigate (It surely great for Indian pax, as it has a lot of Indian contents!). Inflight connectivity works. Cabin service were superb. Crew were genuinly friendly and efficient on all 4 flights! For the price I paid, I will definetly choose Qatar Airways again in the future. ","B787, B77W","Solo Leisure","Economy","ZRH to CGK via DOH","9.0","5.0","5.0","5.0","3.0","3.0","5.0","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pedro Guerra","Brazil","2015-06-15","The first time I flew with Qatar Airways.  The aircraft was new, with a great entertainment system, big screen in each seat, many options of movies, series, tv shows, musics, etc. The seat had a good pitch and it was comfortable to sleep. The service aboard was relaxed and very good. Some attendants were serious and unfriendly and we had many interruptions with cabin calls and advertising, it stopped the movie I was watching many times. I will fly with Qatar Airways more times for certain.","Boeing 777-200","Solo Leisure","Economy","GRU to EZE","8.0","4.0","4.0","3.0","4.0","4.0","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Alan Woolf","Australia","2014-09-10","Flew Business Class on 20th August Sydney to Manila. I haven't flown Qantas long haul for some time and I must say that I was pleasantly surprised. The inflight service from the cabin crew was outstanding. From the service manager down nothing was too much trouble and everything was done with a smile. The drink service and the meals were first class. The meals were of exceptional quality. Seating was comfortable and soon will be even better with the A330 being upgraded to lie flat seats. Communication from the flight deck was very good and certainly portrays a very comfortable and secure feeling to passengers. Well done Qantas I will certainly fly with them again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Tilley","Australia","2014-09-06","Flew MEL to PER 1/09/14. Had some concerns pre-flight because my mother is recovering from a major back operation. Could not have asked for better service. From check-in at Melbourne to bag collection at Perth the quality of service was exceptional. Especially the flight staff who paid my mother the utmost attention did everything possible to relieve her anxieties about flying and made the trip as pleasant for her as possible. The seats were comfortable enough although a little more shoulder room would have been appreciated. The person next to me took the liberty o spreading out as much as he could and took up not only the left side armrest but also the one between us leaving me with sitting in as cramped a position as possible. The food was good - just the right size serving for a mid-range flight of four hours. Ice cream was offered as well which was a nice treat. Inflight entertainment was good and varied. Didn't use it myself but noticed others around me using it. Thanks again to the wonderful flight attendants - they really made the trip a most enjoyable experience.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Brown","United Arab Emirates","2015-06-14","On 3 out of 4 occasions bussed to plane at Doha rather than using airbridge. This is difficult to comprehend at the huge new Hamad airport. Delayed departure from Abu Dhabi meant late arrival and fear of missing connection. Had to run miles with inaccurate information on airport departure boards indicating flight was boarding when in fact it was delayed. Seat pitch seemed tight. No hot towels or menu cards, although the menu was shown onscreen through the inflight entertainment system. Meal was tasty enough but small portion sizes. Good selection of drinks, with free champagne (in economy).","A320 / A330","Solo Leisure","Economy","Abu Dhabi to Istanbul via Doha","7.0","3.0","4.0","3.0","4.0","1.0","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Stephen Roots","Angola","2015-06-14","I am not normally a Business Class traveller but I got an amazing deal on Qatar Airways. So of course, I am ready and willing to be impressed. However, this was the most comfortable flight I have had. Attentive service from the flight attendants and a very comfortable and easy to operate seat. The B787 is in a class of its own.","B787","Solo Leisure","Business Class","JNB to DOH","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Penola","Australia","2014-09-06","QF52 SIN-BNE 31/8/14 - Singapore lounge was well maintained but busy with the atmosphere of a pub in many parts. Cabin crew were very attentive and helpful and very friendly - Qantas leave other airlines out in the cold when it comes to cabin crew service in business class. Unfortunately the business class seats on this A330 were angled which aren't as easy to sleep on compared to proper lie flat beds. The inflight entertainment on this flight seemed very dated but it was an overnight flight so wasn't a major problem.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Lesley Bradford","Australia","2014-09-01","We flew Perth to Darwin departure delayed in Perth due to fog so got into Darwin late. Excellent service great breakfast friendly staff fabulous entertainment. We then flew Adelaide to Canberra quick flight. Dinner time was delicious but because of the short flight we didn't get our cup of tea. Canberra to Perth - direct flight great couldn't fault anything except the food. I ordered the red curry and rice and there just wasn't enough. It was so delicious I could have eaten another two or three! I would love the recipe. Departure from Canberra on time and we had an early arrival in Perth which was good as usually there are head winds and we are late. Qantas what a shame you don't fly internationally out of Perth.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Nur Afiqah Rahmat","United Arab Emirates","2015-06-14","We had a 1 hour 30 minute transit and prior to this flight I was worried about missing the connecting flight or that our luggage would be left behind because of the short transit, but everything went well. Our flight Zagreb left on time, arrived Doha early and we left to Dubai just on time too! On our flight to Dubai the boarding was quick and easy. Flight was comfortable and food on board was yummy. The only downside to this was that, for our flight from Doha to Dubai, we weren't given any headsets for the inflight entertainment. I assume this could be due to the short flight duration. ","","Couple Leisure","Economy","Zagreb to Dubai via Doha","8.0","4.0","5.0","4.0","5.0","5.0","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2015-06-13","IAD-DOH, QR708, business class seat 6A. Check-in chaotic after a big storm in Washington which flooded the airports internal train and tunnel system, so all passengers for all flights put on Dulles' dreaded 'people movers'. Flight had 60 wheelchair passengers comprised mostly of those who think they get through security faster if being pushed around. FAs call these ones the 'miracle passengers' who then gamely run off the plane on arrival to get through immigration and customs. Other airlines that have started charging for wheelchair use without a medical certificate find that requests for wheelchairs drops about 90 percent. Full business cabin. Service and
catering excellent. Made up time en route for late departure and landed in DOH almost on schedule.  ","","Business","Business Class","IAD-DOH","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Kearney","Australia","2014-09-01","SYD-MEL-BNE-SYD sectors. My wife and I travelled the day after Qantas announced its record loss. We weren't quite sure what to expect from the staff but I am so proud of them all they were wonderful. From the ground staff at check-in and the Qantas Business Lounge they were all so friendly professional and courteous. On board they are just great. The service was fantastic.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Margaret Kuprecht","New Zealand","2014-09-01","18 August QF 138 from Christchurch to Sydney QF 922 from Sydney to Cairns on 24 August. QF 923 from Cairns to Sydney and QF 139 from Sydney back again to Christchurch on the same day. My wife and myself booked Qantas from Christchurch NZ to Cairns via Sydney. My wife was in need of a wheelchair. We were so grateful for all the help and kindness of the attendants at the airports as well as on the aircraft. It was a pleasant journey and a wonderful experience.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Wijesinghe","United States","2015-06-13","IAD-DOH-CMB-DOH-IAD, Business Class in B777-300ER. Check-in excellent at IAD, followed-by the use of the Virgin Clubhouse. Virgin reception staff rather uptight, but the dining area staff was outstanding. All four flight segments were not full, so I had an empty seat next to me at all times. This is a huge benefit, as although the
seat has an outstanding pitch, is wide and very comfortable, it dates back to business class seating of a decade ago, with zero privacy between seats if you are travelling alone. A small bottle of water and a nice Georgio Amani amenity kit was awaiting my arrival, with a blanket, pillow and noise-cancelling headphones. Pyjamas and slippers were given out later on the segments to/from IAD. Staff service was very good on all segments and dine when you want service was good, though cutbacks are very evident in their menus. Of the four flight segments, QR 707 from DOH to IAD on 01 June had excellent crew serving the rear business class cabin where I was. Transit time was short at DOH, but the airport does not function logically, despite its showy architecture. Certainly no match for SIN and HKG. Check-in at CMB was efficient, and I used the UL Serendib Lounge due to my OW Emerald Tier status. Mid-week QR fare was very competitive, and provided very good value for money. Baggage delivery at IAD was much delayed, though probably not QR's fault. Will definitely use them again, especially as they are a OW member airline.","B777-300ER","Business","Business Class","IAD-DOH-CMB-DOH-IAD","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Scholfield","United Kingdom","2015-06-13","Flew LHR to AUH via DOH return. Outbound on the 787,flight was full. Very claustrophobic, tiny seats, the service took forever. Flight left at 2130, it was nearly 3 hours later that I finally got a drink and something to eat. The meal was cold and when I pressed the call bell to try and get someone to heat my meal, I was ignored. Cannot believe on this evidence they are a 5 star airline. However coming back on QR5, it was like flying a completely different airline - friendly cabin crew, nice food, good service. Maybe it helped that the flight was half empty but what a difference. A330 a much nicer experience than the Dreamliner, wider seats, more legroom and just more comfortable. Doha airport in the afternoon was practically deserted, this is obviously a good time to depart.","787","Solo Leisure","Economy","LHR to AUH via DOH","6.0","3.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","David Dale","Australia","2014-09-01","BNE-AKL return. B737-800. Seated in 4A and 6F respectively. Flights left early and arrived early. Aircraft was clean. Hot meal provided. Crew friendly. Check-in and boarding easy. Inflight entertainment was adequate for these flights. Overall a really good flight.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Cai","Australia","2014-09-01","SYD-Shanghai PuDong and back in 12/2013-1/2014. 1st leg was the worst flight due to inconsiderate exit-row woman reclining seat. Even when eating. Asked staff for her not to do that totally ignored. The best part of Qantas (which no other airlines can match) is the safety and smoothness of the flight: the 2nd leg for example had no turbulence not a single minute where the seat-belt sign was switched on.","","","Economy","","5.0","1.0","1.0","1.0","2.0","","","1.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","F Bertoni","Italy","2015-06-13","Milan-Doha on Airbus A330-300 and Doha-Guangzhou on B777-300. In my opinion, this is the best business class product out there on the market. Everything was perfect on both flights: tasty food (excellent presentation), excellent champagne. The dine anytime service is much appreciated. The seat, especially on the B777, is comfy.
Very good amenity kit from Armani, the best noise cancelling headphones I have experienced on a plane. Entertainment system is good, even tho the choice of movies on the Milan-Doha segment was maybe too limited. What makes QR a 5-star airline is the cabin crew: extremely polite, friendly, smiling, very well groomed. As a Privilege club member, I was recognized by name on both sectors. Hamad International airport business lounge, huge but still crowded, is quite impressive. I do look forward to flying the A350 business product on my way back.","A330-300 and B777-300","Business","Business Class","Milan-Doha and Doha-Guangzhou","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Rob Wood","Indonesia","2015-06-13","This review is based on the B787 Singapore-Doha-Johannesburg vv flights and I suspect would be better with different aircraft. As others have commented, the B787 as fitted by QR is a major problem because of hard, narrow and just plain uncomfortable seats, which really is unacceptable for flights of seven to eight hours. This is such an issue as to overshadow other generally satisfactory aspects. I might fly QR again but not on their 787s.","B787","Solo Leisure","Economy","Singapore-Doha-Johannesburg","4.0","1.0","3.0","3.0","4.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Reiner","Australia","2014-08-28","Melbourne / Perth / Melbourne A330 service on 23 August 2014. Very difficult to find fault. On time departure early arrival in both directions. Aircraft immaculate two meal choices for both breakfast and dinner crew friendly and efficient on near to full flights. Flight over had touch screen video whereas flight back had a slightly older video system with a smaller screen. All this for $250 each way really impressed.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Sullivan","Australia","2014-08-26","SYD-BKK return. Flight attendants continued to serve alcohol to an obviously already intoxicated man disturbing other passengers. Police called on landing. Also passenger caught several times smoking in toilet despite warnings. Food adequate. IFE very poor and not up too standard of other airlines. Return flight better but departed and arrived late into Sydney. Bag collection very quick. First time I've flown Qantas International and would not do so again.","","","Economy","","3.0","3.0","1.0","3.0","1.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Baker","New Zealand","2014-08-26","I flew Qantas before from NZ to OZ - frequently actually and no issues there but never before long haul - Dubai - Auckland. That's where it started - I booked Qantas - but only the Dubai - Auckland leg was actually operated by Qantas (A380) - must have been the oldest and dare I say it largest crew I had on any international flight ever - however they where friendly and very efficient. The plane was half empty so many people managed to get 3 or 4 seats for themselves (sadly not me) and sleep. The food was great - even for Economy and the selection of inflight movies was ok. The problems started when I had to catch my connecting flight to Auckland - operated by JetStar - and what a difference! Middle of the night flight and no pillow or blanket no seats where one could even attempt to sleep on as they do not have head rests that would keep the head where it is - no food either (unless one pays for it and then it's only sandwiches or crisps) - On my online tickets it says by meals (Qantas) - ""we offer a wide variety of food"" - nothing! The least they could have done is tell their customers. If they do a codeshare that is fine but at least offer the same service.","","","Economy","","4.0","3.0","3.0","2.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Dan James ","Australia","2015-06-13","MEL-DOH-LHR-DOH-MEL, 777-300ER and A380. 4 flights and a mix of experiences. Qantas lounge in Melbourne is a dark dungeon and not particularly worth the visit. Boarding was pain free although cabin crew were not well versed when it came to assisting parents with two young children. In most cases on all flights I found all cabin crew friendly but unable to take the initiative to offer services. in most cases if you wanted something you had to ask instead of being offered. These were not lazy crew, they worked hard but they were just not polished crew used to premium service. First of the two business class cabins is the better of the cabins as it feels more spacious and open. Seats are lay flat and comfortable. Inflight entertainment is lacking with random titles from the 80's and not much more if you select the Hollywood option. Hamad Intl is great and the lounge is huge and fantastic. No one explains the options available to you and your left wondering what's on offer. Great flights and great lounges in Doha and London. Food is exceptional bit staff need more training though not because they disgruntled. One incident did concern me though. The A380 has a inflight bar which on one flight was serving up excessive amounts of alcohol to two passengers who subsequently were almost restrained in their seats by crew. Cabin crew really should have stopped serving the two passengers hours before. The only major issue on an otherwise great trip. ","777-300ER and A380","Business","Business Class","MEL-DOH-LHR-DOH-MEL","6.0","5.0","3.0","4.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Johnson","South Africa","2015-06-13","For someone who has become used to the standard European business class long haul (BA/Lufthansa etc), these middle eastern airlines are quite a revelation.  Much like the Cathay Pacific's of the worlds, these guys put the staid overpriced tiredness of the European airlines in perspective.  Business class on Qatar is, for example,
certainly more than the equivalence of BA's first class. And at significant cost reductions. Part of it is the staff, you just don't get the level of service orientation on European airlines like BA and Lufthansa.  Its like there is no motivation to go beyond the standard, drummed in training they've done a hundred times. You know those adverts where you see the service crew gently put a blanket on a sleeping guest?  I had assumed that was rubbish, it had never happened to me.  Well it did with Qatar!  One of the staff even made a personal plan to get an out of stock duty free item to me!  Unreal stuff.  Or maybe this is how it should be?  And long  may it last, I hope these guys continue to put pressure on the old hens of the sky like BA and Lufthansa - the competition can only be good for the passengers.  Now if the transit times weren't there these guys would be the only ones I'd fly.","","Business","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Munro","Australia","2014-08-20","Qantas really needs to lift their game if they want to compete with the other airlines who are miles ahead in almost every way! The trouble started when they tried to charge me around $150 to book our seat numbers - have never heard of international airlines doing that? I regularly travel to USA and have never encountered that. Travelled to Phuket with the kids and shunned Jetstar (who fly direct) and paid extra to fly Qantas via Bangkok. The kids really had their hearts set on in-seat entertainment and games so we decided the extra money wasn't too much and the extra 4 hours it added to the trip wasn't a big deal if it kept them quiet. Well what a mistake that was! Qantas in-flight entertainment was poor on the way over and non-existent on the way home. Said there was a ""Technical Fault"" on the return and apologised at the end but really? The planes are just too old. I tried to watch a movie but the ""buffering"" and jumping made that impossible - I gave up after the 2nd attempt and just went to sleep. Ordered Duty free when the hostess came around approx 40 mins into the trip (6.25pm departure from BKK) and tried my best to stay awake but was woken at 3.30am when she finally arrived with it (but had the order wrong anyway). My daughter opted for the pork for dinner - the hostess had run out and only had chicken and said she'd be straight back with it but forgot - so she was never fed.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Kilroy","Australia","2014-08-20","I flew on QF1 Sydney to Heathrow mid July 2014 Business class. This flight was fantastic all aspects were up to Qantas's usual standard including the inflight entertainment choices. Being able to watch the Kerry O'Brien interviews with Paul Keating again was a very pleasant way to pass the time. Food and wine were fantastic and the crew personalised the service by using my name this is a nice touch and not all airlines do this. Qantas has the A380 configured as 2x2x2 which is not as good as the 1x2x1 of Singapore airlines but the mattress topper made a difference and the seat became quite comfy for sleeping. All in all a good experience.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","W Woon","Singapore","2015-06-07","4 flight sectors altogether: SIN-DOH-LHR on 5 May CDG-DOH-SIN on 21/22 May. SIN-DOH-SIN were on 787 DOH-LHR and CDG-DOH were on A380. A journey of contrasts between the excellent A380 and nightmare 787 which led to an average rating. For all 4 flights the in-flight entertainment were new advanced and top-notch though slightly laggy. USB ports were available for charging of equipment. The food was decent though the main meal servings were small. For snacks what they called sandwiches were actually (very oily) wraps with a small slice of cake. Service was also average (not as friendly as I'd expect though I must pity them because they sometimes had to deal with a tough crowd of fliers) and can be inconsistent across flights and even within a flight. For instance different kinds of snacks served sometimes a paper menu is used while other times it isn't. That said I appreciate the free amenity kit for the red-eye flights. The booking website was also a pain to use sometimes with outdated information or links that failed to work. New Doha airport which serves as QR's hub - looks new but unfortunately isn't customer-oriented. Now to the specific flight sectors / planes. The A380 is newer and very spacious with comfortable seat pitch and seat width. I will definitely fly their A380 again. The 787 ""Dreamliner however belies its ""dream"" qualities: I did not feel the narrower seat width until I had a man next to me poke his elbows into my ribs for hours while using a laptop on the DOH-SIN leg. I never felt this uncomfortable on a long-haul flight before. For the DOH-LHR leg I was ""upgraded"" to upper deck economy class due to a full flight and as I was a (rival) BA Avios member. Such seats are unavailable for normal reservation except for QR FFP members. That said I was a little unhappy with being ""upgraded"" to a seat without a window which I had originally reserved and requested. Overall I might fly QR again if the price and timing is right for in general they have performed above-average. Potential deterrent factors would include their 787 their buggy website and Doha airport (woe betide anyone with a long layover).","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Graham Williams","United Kingdom","2015-06-06","I flew to Thailand for my honeymoon with Qatar from Manchester to Doha and then on to Bangkok with the same transfer coming home. I have always dreaded long haul flights and never expected what I got with Qatar. It was excellent. Staff were lovely the plane was stunning and the flight was an enjoyable part of our holiday. I can't thank them enough. Due to the previous days wedding and traffic we were 15 minutes late for check in but they took care of us and rushed us on to the plane. I can't thank the staff enough but I will endeavour to make sure our next holiday destination is on a Qatar Plane.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Vijayakumar Preethy","India","2014-08-20","QF 1 29 July 2014. QF 10 11 Aug 2014. Was very happy with this airline. I flew from LHR to Dubai and must say it was one of the nicer inflight experiences in quite a while. The crew were friendly and warm. The food served was quite nice and were regularly served refreshments and snacks. The leg room was great compared to a few other airlines. Inflight entertainment other than an annoying radio was good as well.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Godfrey","France","2014-08-20","Flew Brisbane - Hong Kong on August 16. Due to a mix up in online check-in I had been allocated seat 60B nearly the worst seat on the aircraft and impossible to change. At the airport (a 55 minute wait for the 'bag drop') the check-in attendant initially said there was no hope of getting a better seat but eventually managed to find me 27A a window seat in the 'quiet' zone just behind Business. Also an express pass through security. Lunch was served promptly and bottles of water distributed although it was a day flight the window shades were all pulled down. Crew very helpful - endless pot noodles for those who wanted snacks plenty of water and soft drinks passed around and - ice cream. Just before landing was served a very awkward slice of hot pizza - a simple sandwich would have been fine. Overall was just fine.","","","Economy","","9.0","3.0","5.0","3.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","James Vickers","United Kingdom","2015-06-06","24 May LHR-DOH (010) DOH-DXB (1014). 29 May DXB-DOH (1023) DOH-LHR(005). Will keep this simple and say the 4 flights we had with Qatar Airways last week were the best 4 I've had or at least right near the very top (the first one LHR-DOH was unquestionably our best). All 4 flights left on time on the 2 long ones we got constant service on drinks and as well as the meal got 3 other food portions all of which were very nice. On the short 45 mins flight from Doha to Dubai we got a nice sandwich and cake with drinks was very satisfactory and wouldn't have wanted more. The service from the staff was excellent not just on the plane but at the airport all of them were very polite. The inflight entertainment was brilliant with a huge choice of recent releases TV shows etc. The toilets were clean and well kept. The only bug bear would probably be the box below the window seat which limits legroom I had no problem with it but I would imagine that some people might. Overall I enjoyed all the flights and would opt to choose them again next time.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Cutts","United Kingdom","2015-06-01","LHR-DOH-CPT-DOH-LHR QR004/QR1369/QR1370/QR009. My first time on Qatar however I've flown on average once a month over the previous 15 years mainly on the same 5 or 6 airlines premium or business with a few economy and first flights in between. I no longer travel for work longer interested in frequent flier miles or status either so looking forward to trying different airlines on my 3 or 4 holiday trips each year. Check in at T4 quick with seats honoured was able to use the sky team lounge through my FFP status - nice lounge. Boarding the new A380 was quick and organised seated upper deck I was impressed by the space seat and general ambience the best economy I've travelled in. Take off on time a very nice crew kept busy! Drinks and dinner offered. Dinner just ok connection in Doha went fine. Flights between DOH - CPT and return on new 787's I found the 787 noisy and not as comfortable as the A380 both flights on time again pretty good service from nice crews although food not that good. Had a longer connection in Doha on the return trip so gave me a chance to experience the new airport and business lounge which were very nice. Doha back to LHR on an ageing A340-600 which I found comfortable for the 6hr 20min flight!! crew fine food not that good however for the price paid I really cant complain some of the best economy flights I've had I'm looking forward to using Qatar business in around 2 months.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"regent-airways","/airline-reviews/regent-airways","Regent Airways customer review","S Walker","Bangladesh","2014-01-29","I have flown with Regent a couple of times between Dhaka and Chittagong and Cox's Bazar and in general have found them to be OK although the air conditioning on their Dash 8 aircraft frequently doesn't work. However more recently I have twice flown with Regent on their new 737-400 aircraft fro Dhaka to Bangkok. However when they say new this actually means new for them as both aircraft are leased from other airlines and are actually starting to show signs of age. Only one of them has an onboard entertainment system which didn't work when I was on board and the other (seemingly older) aircraft actually still has ash trays in the arm rests which have been taped up to stop people from using them but on a lot of the seats the ash trays have been removed leaving a rather sharp and dangerous metal edge on the end of the arm rest. On my last trip from BK back to Dhaka the Pilot went AWOL and so were almost 2 hours late leaving BK. The meals on board are very typically Bangladesh and not good and of course you cannot get an alcoholic drink on board. The tea and coffee is also pretty bad. The FA's are for the most part friendly enough but efficiency is not their highpoint. However despite their shortcomings their prices are very good.","","","Economy","","6.0","","","","","","","4.0","1"
"regent-airways","/airline-reviews/regent-airways","Regent Airways customer review","B Uddin","United Kingdom","2012-11-29","Excellent round-trip between DAC-ZYL recently. Booked my tickets online in UK and everything worked well without the need to re-confirm tickets etc. I will certainly use this airline again in future.","","","Economy","","10.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Feder","Australia","2014-08-20","Flew LAX-SYD on Qantas QF12. An extremely enjoyable flight which I can't say I've ever said about a long haul economy flight! I was lucky enough to score a seat in the upper decks small economy section even luckier I had an entire row to myself allowing me to stretch out and even get 5 hours of sleep! The flight had an entire economy section empty on the lower deck so it was a quiet flight. Staff were great very attentive we had 2 flight attendants looking after our section of just 24 guests! The food as always was economy airline food edible but nothing special. The wine however was great the flight attendant was even giving me a Pinot Gris from the premium section as it was open. The IFE was okay the new releases a were quite limited but the Oscar classics as always were a winner! All in all it was a great flight even managed to clear customs in 15 minutes in sydney! If you can score a seat on the upper deck especially one with extra legroom its almost as good as paying the extra $2000 for premium!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Hassan","Australia","2014-08-20","Flew on QF2 from Dubai to Sydney in Economy class. I had the option to get on Emirates EK417 too for the same price (departs after an hour QF2 departs) but took QF2 to reduce the transit time at Dubai and in the end regretted my decision. After making the booking Qantas changed the flight time which reduces the gap between the two flights just to 30 minutes. This was not a big issue however simply put the seat pitch and width made it one of the most uncomfortable long haul journey with my wife and two kids. EK417 seat pitch is 32-34 in with 18in width whereas QF2 seats were 17.5in wide with only 31in pitch hard to move in and out very painful with the front seats reclined. Besides that the service was better than Emirates (flew on Emirates Sydney-Dubai on the same trip). Emirates served meals thrice whereas on QF2 it was twice. Emirates had also an edge with onboard wifi. But in the end the seat pitch mattered the most.","","","Economy","","7.0","1.0","4.0","3.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2015-05-31","23 and 28 May 2015: HAN-BKK (Business Class) and BKK-HAN (Economy) on a B777-300. Both flights on time the first took off 20 Minutes prior to scheduled and landed 30 minutes too early. Excellent service at check-in counters and full info on seat options provided. The new Business Class Lounge in Noi Bai T2 is new friendly and bright and provides an excellent view of lanes and planes. Several hot dishes presented I preferred the marinated fried fish and the beef stew. New cozy spacious shower rooms offered. A couple of small wild birds made the visit memorable and pleasurable they seem to have not only been bewildered into the airport but obviously settled there as I saw also 1-2 birds there a 2 months earlier. Business Class almost fully lie flat. Service on board top notch though food options limited on this short sector. They ran out of prawn salad when they came to my seat and option was only a hot snack plate nothing top brawl about. I could have as many as I wanted however. Denied my so much wanted cheese plate as this is not offered for short sectors (likewise no amenity kit). FA's were in a sparkling mood lifting the whole thing. Drink service quick and fairly frequent. Many drink options inc. three different champagnes and pre-take-off drinks offered. Economy class on way back was also about as good as it gets. Champagne provided on request. Staff in Economy are quite impersonal but do the job. In Bangkok QR uses Thai Airways lounges which are good but somehow I prefer the new Business Class lounge in Hanoi operated by NASCO. None of them have sparkling wine and Hanoi lounge offers only local wine.","","","Business Class","","9.0","5.0","4.0","4.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Paul Craggs","United Kingdom","2015-05-31","LHR B788 DOH A320 MLE and return. First QR flights. Service excellent and food / beverage quality above average. Seat pitch on B788 a bit tight for taller people but comfort otherwise ok. Entertainment system excellent. A320 definitely more roomy albeit a bit tired looking. Transfers at DOH both very short but airport design/ layout helpful ground staff and buggy availability (if needed) made the process trouble free. Luggage checked through to destination so no worries there. Will use QR again where available.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"regent-airways","/airline-reviews/regent-airways","Regent Airways customer review","Riaz Osmani","United Kingdom","2012-06-24","Cox's Bazar to Dhaka non-stop and one hour flight on a Bombardier Dash-8-Q300 on June 12. Excellent webpage meant was able to purchase domestic Bangladeshi flights from the UK using a UK debit card. Customer service personnel in Dhaka very helpful over the phone when requested confirmed itinerary resent via email. Check-in a breeze. Nice cabin interior and smartly turned out FAs provided snacks and beverages. Flight left on time and arrived the same.","","","Economy","","9.0","","","","","","","4.0","1"
"regent-airways","/airline-reviews/regent-airways","Regent Airways customer review","M Rahman","United Kingdom","2010-11-25","DAC-CGP. Online booking available. On arrival at the domestic airport a Regent Airways porter carries your luggage to check in desk. Polite greeting from check in staff who handled process very efficiently enquiring about seat preference. Bussed to the a/c on air conditioned buses. Cabin crew polite and well groomed in their dark grey suits. Clean cabin good seat pitch and comfortable seats. The 30 minute flight includes a snack service consisting of a snack box and a soft drink. Punctual landing and baggage on the belt within 10 minutes of landing. Excellent flight overall.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Kent","United Kingdom","2014-08-20","Flew Melbourne to Alice Springs on 737-800. Seat comfort and pitch were fine for a 2 hour flight. Meal was a meat pie which was tasty but crew seemed rather slow with the distribution. Film shown on overhead screens.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Peter Snow","New Zealand","2014-08-15","Further to my 9 August posting the saga continued. Qantas phoned us on 8th just before we left for Barcelona airport to tell us that our seats were required for a bassinet booking from Dubai to Sydney. When we boarded our flight in Dubai on Friday 8 August there was neither a baby nor a bassinet to be seen. They had simply given our front row seats to two other passengers rather than letting us have our reserved seats back. If this is how the Qantas/Emirates codeshare works I want no part of it. The Purser on the flight was bemused as he told us that they were not expecting any baby or bassinet at 43B and C. Also our flight from Dubai to Sydney was going on to Auckland and the menu for breakfast arriving in Sydney was almost identical to that for the Sydney to Auckland sector just some subtle changes. I have no idea what the Trans-Tasman passengers were actually served as our flight was diverted to Brisbane for fuel when Sydney airport closed due to fog. Our flight arrived in Sydney about 11.00 instead of 06.00. To add insult to injury Qantas could not even get our baggage onto our rebooked flight even though they had six hours to sort it out - not even on the following morning's flight across the ditch.","","","Economy","","1.0","3.0","5.0","3.0","5.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Gerner","Australia","2014-08-14","Flew from Cairns to Melb on a weekday flight which was completely full. The flight was 15 mins late departing but arrived in MEL on time. The crew were friendly and attentive and provided very good service throughout. This looked like a fairly new 737-800 and the quality of the in-flight entertainment and the viewing screen was excellent. As for the meal this was a really pleasant surprise consisting of a nice Moroccan lamb dish followed later by an ice cream. Qantas gets its share of knockers but this flight was certainly up there with the best of any domestic service.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pahari Laxman","United States","2015-05-27","QR 647 May 12 and QR 733 May 13. Was travelling from SEA-KTM-SEA with my 5 year old child and wife. We were given different seats even though we requested the seats together (both in KTM airport and Doha airport). The agent at the counters said that the seats were together but they were not. On our way to SEA from Doha I was given the 2 last seats and 1 in front of that. Not very nice seats to be given for someone who is travelling with a 5 year old child. Had 14 hrs of transit in Doha and no hotel was provided.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2015-05-27","QR702 JFK-DOH 777-300ER seat 1A. After boarding no one from the crew came to greet me offered me anything to drink sleepwear etc. It was odd and a bit like I didn't exist. The chief purser was not very friendly which is uncharacteristic for QR in its premium cabin. The dinner was good. My breakfast selection was overcooked and dried out. On-time departure and arrival. AVOD getting a bit tired especially the TV comedy selections.","","","Business Class","","7.0","4.0","3.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Wallace","United Kingdom","2015-05-27","I am a BA Silver card holder and decided to try Qatar now they are part of the oneworld Alliance. We flew LHR to DOHA then onto Phnom Penh as the final outward destination. The flight from London to Doha was their new Business A380 seats. On board there was a bar where we sat enjoying a drink with other passengers. The crew service is excellent and the products provided. Also the meal on board was enjoyable so was their lounge in T4 Heathrow. Again service way above other carriers. On the return journey we flew on A330 and A340 which didn't have such good business seating. Crew were very attentive and the ground staff at Doha.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Wang Josh","Australia","2014-08-14","Flew Melbourne to Dubai return with Qantas. Onward journey with Emirates. Return flight from Dubai delayed by 3 hours+. On all legs Qantas service was slow and disorganised. Meal service was reduced as were the drinks. No choice to pick meals either. ""Snacks"" on all legs were disgusting and mass-produced. Seat selection at online check-in was non-existent. IFE sensitivity was very low. Never again Qantas.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Cummins","Australia","2014-08-08","SYD-PER in business class on A330-200. First generation skybed was comfortable for 5 hour flight. Crew promptly met requests but weren't particularly warm. On entering plane CSM was fretting as crew member meant to be at door to plane wasn't there not a good look in front of passengers. Wheels were up at 5.30pm but instead of immediately offering a drink once seat belt sign was up crew did not start serving drinks until 6.30. This isn't good enough for a dinner service in business. Whilst Qantas advertise dining for east-west coast flights as international business selection of dishes a lot less than international flight and not filling which for a dinner flight was a problem and I had to order room service when I arrived in Perth hotel. Overall adequate but not really doing much to lift the bar on this competitive route under pressure from Virgin.","","","Business Class","","6.0","5.0","3.0","3.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Peter Snow","New Zealand","2014-08-08","What a fiasco! The Emirates/Qantas partnership works for some but obviously not for my wife and me. We booked flights in January for a regular trip from Wellington to Barcelona and return and reserved our seats at that time. One day prior to our return we have found that our seat reservation for front row on Emirates economy has been cancelled and we are now halfway back in the aircraft from Dubai to Sydney. Phoned Emirates who said that Qantas had changed them and could easily change them back to the original ones. However Emirates could not change them for us. phoned Qantas from France (the callcentre is in Cape Town and Qantas does not even fly there) to be told that Emirates changed them and that Qantas could not change them back. During the conversation the Qantas service agent even changed my seat from row 61 to row 78 and left my wife in row 61 - goodness only knows why! We are both Silver grade FFs and Qantas Club members but it counts for nothing. I am due to make the fifth trip in 18 months on this route and am about to cancel the next one having only booked it three days ago and paid for my seats. Singapore Airlines has never treated us like this on the same route - Wellington to Barcelona and return.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Tan","Singapore","2015-05-25","SIN-DOH-IKA on B787 and A320 return SYZ=DOH-SIN on A320 and A350. Seats very comfortable except for B787. I am only 5 foot 4 but the entertainment box which is under both the aisle and window seats is terribly intrusive. It was my first flight on a B787 and while the quiet engines and improved humidity were a welcome change the cramped seats made it very difficult to sleep. Will avoid flying with Qatar on the 787 in future. Thankfully they have decided to switch to the A350 to Singapore which was an infinitely more comfortable flight. Crew on all flights were excellent and food was generally very good. Fantastic personal AVOD available on every flight except from DOH-IKA.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Altham","Australia","2015-05-20","PER-DOH-CDG and return. Just did Perth to Doha in business on a 777 and then Doha to Paris economy on the 380 and return the same way. All trips on time. We had a look at business class on the 380 but prefer the layout on the 777. Economy upstairs on the 380 was fine for the shorter journey. What was excellent was the service. Consistently very high standard from FA's. As Qantas gold members we chose Qatar over Emirates because there was several thousand dollars difference in cost for our package and Qatar still gave us One World benefits. Would not hesitate to choose them again. We used Qantas lounge in Perth which is not bad Air France premium lounge at CDG which has all the amenities of the QF lounge at Karratha and the Qatar lounge it Doha which is simply superb.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P J Trebuchet","United Arab Emirates","2015-05-20","DXB-DOH-BCN return. Overall a very poor flight in both segments: quite old Airbus A330-200 with noisy engines extremely cramped seats poor IFE awful food with small portions and quite inattentive to rude cabin crew both ways. Ground staff inattentive transfer at Doha is a mess. I will be happy to fly any other airline in the future.","","","Economy","","3.0","1.0","2.0","1.0","2.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","I Piet","Australia","2014-08-08","MEL-DBX 24th July. Having flown the ME carriers between Europe and Aus a few times I opted to fly Qantas this time and. I was pleasantly surprised. The A380 looked nice and provided enough room for this 1.90m tall to feel somewhat comfortable during the long flight. Soon after take off they distributed water bottles which was appreciated as nowadays with the rules on bringing fluids in the plane I tend to forget to get that bottle on the other side of customs. Our hostess was very friendly genuinely interested in the passengers she was serving and smiling even at the end of the very long flight. Plenty to choose from the on board entertainment system and a very smooth flight. I will certainly consider flying Qantas again for the long haul flights.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Susie Rogers","United Kingdom","2014-08-06","LON to DXB seat 32G - pleasant surprise flying Qantas operated flight on EK ticket. Small economy section upstairs much better than main Econ cabin - only drawback was FA's passing by with service for prem Econ not offered in Econ and having to constantly ask for things. However once asked staff were responsive. Eg. Staff coming by with trolleys of drinks in glass/plastic for prem Econ and then returning with paper cups for economy passengers! No drinks service before meal service but meal was edible and perfectly acceptable. Snack was warmed up pizza still in cardboard wrapper however overall a better experience than EK on the way back and would definitely choose Qantas in preference to EK in future.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Brown","Australia","2014-08-06","Travelled from Sydney to Perth return on business class. Very impressive service over the continent. Offered juice or water prior to take off. Had a choice of 3 entrees 3 mains and 2 desserts on each leg both legs were a lunch service. Food was great as was the choice of beers wines and desert wines. Seat was comfortable enough for the flight and I was provided with a pillow and a blanket. IFE was of international standard with plenty of options. Highly recommended east to west service.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Rohnny Bergers","Italy","2015-05-20","Flight MXP to BKK in November 2014. Both flights on schedule. The A330 from MXP to DOH was rather old and very few leg space. The B777 from DOH to BKK was rather ok but still I had the feeling that they reduced in this aircraft as well the leg space. Honestly I can't complain because I paid a very low rate. On the MXP-DOH flight staff made a mess with the meal requests I made during my booking. While serving food they told me the low fat meal wasn't available and they served me the normal meal. After 40 minutes an other hostess passed by to serve me the low fat meal. On the DOH-BKK flight everything was ok.","","","Economy","","8.0","3.0","3.0","2.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Lee","Singapore","2015-05-20","Economy SIN-DOH-ATH 9 May and VIE-DOH-SIN 16 May. Boarding at Singapore on time and flight departed slightly behind schedule. The seats on the B787 were a bit cramped and not the most comfortable. Entertainment system was good and meal service was prompt. Very good snack sandwiches and main meals. Transfer at Doha was seamless - upon disembarking I could clear the transit security within 10 minutes. Flight to Athens on an older A330-300 entertainment system a bit dated food was good and service was ok. Seat was very good though. Departed Doha behind schedule and arrived in Athens around 10 minutes late but bags were on the belt within 20 minutes of disembarking the aircraft. Return from Vienna was good - check-in was fast and boarding took around 20 minutes although it was a bit disorganised. Vienna-Doha flight was operated by the B787 once again seats and entertainment was ok. The veg meal I got on this flight was pretty good and crew were very professional. Had the privilege to fly on the A350 from Doha to Singapore and the aircraft was a step up from the B787. Seats had more pitch/width and the earphone and USB ports are now integrated into the screen the entertainment system worked perfectly. Flight on this sector was not full but the service was the best of the lot. Cabin crew went around on several drink and snack services and the main breakfast meal on this sector was good. Arrival in Singapore on time and bags were on the belt within 20 minutes. It was a good experience with Qatar Airways and I look forward to flying more of the A350 in future.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","W Patrick","South Africa","2015-05-20","I flew CPT-DOH-FRA on B787/A350 (16 April 2015) and return LHR-DOH-CPT on A380/B787 (30 April 2015). All in all a massive disappointment. B787 is without doubt the most uncomfortable aircraft I have flown on and is to be avoided. Qatar Airways like most others have opted for the high density seating in economy of 3x3x3 instead of 2x4x2 for which the aircraft was designed. This results in horrendously narrow seats with poor pitch and legroom. Worst of all a hard metal entertainment box in the foot well of every window and aisle seats. The box takes at least one third of foot well space and forces ones feet close together if you wish to stretch out your legs. The metal box bites into the side of your shin and is painful and uncomfortable. The new Airbus A350 with a wider body and 3x3x3 is far better. More spacious more width and a less intrusive entrainment box in the foot well. A350 XWB wins hands-down in passenger comfort over it's rival B787. Food was average to abysmal on all sectors served lukewarm to cold. Drinks service okay and champagne and cognac a plus in economy class. On all flights the crew were friendly but surprisingly disorganised during meal service. Running backwards and forwards through the cabin to supply vegetarian meat and chicken dishes not correctly loaded in trolleys. There was a clear lack of effective communication between crew members during service. Cultural issues perhaps as the staff are a multinational mish-mash from all over the world. Better communication and cultural diversity training for staff would help. The awful cramped B787 and shockingly bad food on 2 sectors (lukewarm and mass packaged and prepared). Avoid any sectors that use the B787 Dreamliner it's a nightmare.","","","Economy","","3.0","2.0","2.0","2.0","4.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Gary Strahan","Australia","2014-08-06","QF702 25th July 2014 from Melbourne to Cairns. The service from the cabin crew to ground staff was outstanding. Meal served was excellent - hot and delivered with a smile from very present young crew member. It's just a pity the airline does not advertise the quality they offer in comparison to their competitors. This is a first class airline that should be supported by all Australian travellers. We will only fly Qantas in future.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Wells","Ireland","2014-08-03","MEL-DXB 9 July. The service from Qantas from check-in to landing was warm and efficient and far superior to that of their partners Emirates (who we have had several bad experiences with over the last year or two). There were regular drink runs throughout the flight the food was decent the A380 well maintained and the inflight entertainment was great. The 15 hours flew by! Highly commendable all round.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","I Hockley","Australia","2014-08-03","I returned from Johannesburg South Africa on 25 July 2014. Security was stepped up at JHB airport but was not an unpleasant experience. Boarding went smoothly and so was the flight. Service was great and lots of surprises. I was just very disappointed with the interior of the plane. The seat in front of me on QF64 row 69 was torn and near the service area the plane showed its age. Overall it was a good flight and I will use Qantas again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","G Palmer","United Kingdom","2015-05-18","Flew LHR to BKK and back a few weeks ago final destination Siem Reap in Cambodia. Picked my flights based on trying out the A380 for one leg and then other three sectors on the 777-300ER which I'd read reviews were the most comfortable. Funnily enough found the A380 segment the most enjoyable and comfortable - both hard and soft product just seemed a little bit more ""all there"" and I could swear there was more legroom in the A380 than on the 777 despite the official figures saying otherwise - Maybe seat thickness and how it's sculptured? Food is average but edible - Oh and there's no timing advantage to pre-ordering a special meal it gets loaded in the trolley and served alongside everybody else's. On the way back journey originated in Siem Reap in Cambodia on Bangkok Airways - Because they code share w QR I managed to get my luggage checked through to LHR even got boarding passes issued all the way too!","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","James Choochot","United Kingdom","2015-05-16","MAN to BKK economy via Doha. Both legs delayed by at least an hour though boarding on-time. Was worried about connection at Doha but assured nothing to worry about as we had made up the lost hour. At Doha circled for over 30 mins before landing. Airport (state of the art new Hamad hub airport) in chaos due to smog. Face masks required all though airport! I have never experienced this in my life time. In-flight entertainment system excellent as are food and drinks services. This is an airline where staff appear happy in their jobs. On both legs one cooked meal (delicious) then one snack ( a wrap or a pasty) handed out. During flight soft drinks and snacks available. Good choice of free alcoholic drinks too including champagne by request. I don't usually travel economy class for long haul flights but it is well worth it with Qatar.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Cervai","Australia","2014-08-03","QF438 MEL-SYD in Business on B767-300ER. Q streaming product was very average. Incorrect head phones are supplied so that only one ear piece works. They I-Pads have been beaten around and one of ours didn't work properly. The food and service were great but don't think the Q-Streaming is very good at all.","","","Business Class","","9.0","4.0","5.0","5.0","1.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Broderick","Australia","2014-07-31","Recent flight Hong Kong flight A380 was a refreshing change. Young crew who genuinely wanted to be there. I had a spare seat next to me which was good as my entertainment was not working even after resets. Not a full flight but very relaxing with the chance to talk to the steward looking after me. Welcomed by name and nothing was too much trouble for him. How I remember Qantas being in the ""good old days"" . Flight departed late due to weather and loading baggage however we made up a little time. The manager even though he seemed rushed and stressed did keep us in the loop with what was happening. It really was a pleasant journey.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K Seweryn","Japan","2015-05-16","NRT-WAW end of March and WAW-NRT week later. Family with small (5 and 7) children. 1 hour late departure to Warsaw rest on time. Very good seat on NRT-DOH (and DOH-NRT) flight (772) really no problem with space for big person (185cm/110kg). On DOH-WAW much smaller (320)  but still OK for 6 hours. From Warsaw IFE wasn't working at all for one seat (have to reseat) and also was very difficult to use it on another. Overhead lights wasn't working at all for 3 seats. Small amenity kit even in economy! Food good and plenty children food in really nice box. Cabin crew not attentive but also not bad. Very recommended (especially for the price that I've paid).","","","Economy","","9.0","4.0","3.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Leston","United Kingdom","2015-05-12","LHR-DOH-BKK-DOH-LHR. It's been a few years since I last flew QR so I was interested in seeing whether they'd kept their standards as high as I remembered. Largely I wasn't disappointed and having flown on 777/A330/A340/A380 I got to try out most of their LH types. Cabin crew are still as good aircraft interiors are still pristine (especially on the A380 although understandable as only 6 months old). Hamad International is a great improvement on the old Doha airport for transit. If I were to criticise anything it would be the food. This definitely seems to have deteriorated a bit. Two meals were absolutely inedible which was really surprising.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Brendan McGarrigan","Australia","2015-04-22","Flew ADL-PLO recently. Staff member at the gate was very unprofessional always on his mobile and was very dismissive of my query. Showed little interest in providing any level of customer service something as simple as boarding the 36 passengers on the flight seemed to be an inconvenience for him. On board flight attendant on the other hand was outstanding and looked after everyone on board very well even booking me a taxi inflight. Inflight service pretty good tea/coffee with snack and a Mentos for landing. The plane itself was very old being a Saab 340 I expected this but the plane has not even been modernised and the cold water tap in the toilet had been decommissioned and replaced with hand sanitiser. All up Rex operate like an airline that knows it has a monopoly on many of it's routes given the conduct of their ground staff and condition of their planes.","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Annette Lee Hang","Australia","2014-07-31","Qantas is an excellent airline (domestically). We were served delicious chicken curry with fresh garlic rice and chocolates wine and bread on our flight's from TSV-BNE-SYD. We had a very new aircraft with the Boeing Sky Interior and PTV's. I also really enjoyed the cabin and ground crews help as I have an amputated-leg.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-07-31","Flew Darwin to Cairns on Boeing 717. Flight leaves Darwin at 8pm getting into Cairns around 11pm. Dinner is served on this flight hot dish with usual bread roll and dessert in form of cookies brownies or scrolls of some type. Alcohol is served after and not during or before meal service which I think is odd. Service is adequate though I find you need to ring for service more and more on Qantas. Food was fine though beef stew was a bit strange. 717 is quite a comfortable plane flight was good though for a two and a half hour flight and no entertainment prices are quite steep. Used Qantas voucher and points though if we had paid would have come close to $800 return each.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","1.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-07-31","Cairns to Darwin on 717. Dinner flight to Darwin. Qantas Club at Cairns practically empty a bit after 6pm. Food on offer very nice nice wines on offer. Plane full to Darwin managed to get exit row seat. Dinner was pretty good spinach pasta with roast pumpkin and sun dried tomatoes. Flight was on time even though it left a little bit late service fine but always seems to be a long gap before food trays are collected which is a pain when trying to watch I-pad. Overall good flight nothing to complain about.","","","Economy","","8.0","5.0","3.0","4.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2015-05-11","DOH-DFW business class on QR733 using 777-300 (changed equipment from 777-200). According to Wikipedia the 19th longest scheduled flight in the world (16h5m). Had seat 1A with no one beside me. Usual obliging service on board from a very courteous and professional crew. Have just got onto an American Airlines flight in first where I basically had my dinner tossed at me - what a difference from QR! Flight left DOH about an hour late due to an equipment change. Nice seat good food. I have no complaints about QR. For this trip I joined their mileage program. Before I was collecting miles on QR flights using my BA account but not getting much in terms of bonus miles or progress toward higher tier status. Decided to switch over to QR's program as I have a lot of travel with QR coming up.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Harold Bush","United Kingdom","2015-05-11","A day before my return to LHR from BKK I received an email from Qatar offering me a good deal for an upgrade to Business Class which I took up. They were meant to start check-in process at BKK airport at 5 pm but did not do so till 5.20. Check in staff was excellent and efficient. I was offered a drink after boarding but not a hot or cold towel. The person next to me was offered both. I opted for a middle seat in order to have aisle access; configuration of 777 is 2-2-2. The seats are indeed very comfortable but there is not much privacy. I was rather disappointed again with the food. I was expecting a lot more. It was all nicely presented and the FAs do go out of their way to make one's journey enjoyable but I do not think the food was as good as people claim and I have had much better food on Cathay and BA in Business. The food from Doha to LHR was even less interesting. And on this leg on an A340-600 the seat was much smaller and with even less privacy. The person next to me almost damaged my glasses which I had put on the little shared area between the seats. The business lounge at Doha is superb but again the food was a let down. My option salmon was not available from the a la carte menu. I had a lamb which was hard and very salty. The buffet stuff looked like something from my local Waitrose and was simple. The snack area was far more interesting. They prepare whatever you want. Lovely. There are many areas in the lounge including a large business room next to which there is an area hardly anyone uses. The so-called 'quiet area' was anything but quiet: people snoring breaking winds pulling trolleys talking etc. The seats are extremely uncomfortable and in no way one can have a good nap there. I do not understand why they cannot put stuff like in the BA's cabanas at T5 with blankets. My verdict is that Qatar Business is good but definitely not well above that of Cathay or BA as people claim.","","","Business Class","","6.0","5.0","5.0","3.0","3.0","","","3.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Nicholas Janides","Australia","2015-03-04","I had the pleasure of flying this excellent little airline from Melbourne to Albury and return recently and have to report two excellent flights. The aircraft the Saab 340 was really comfortable and ideal for the 40 minute flight. I was really delighted to be greeted by the captain and solo flight attendant at the entrance of the aircraft and on both sectors. We were served tea coffee or water and offered a savoury or sweet snack. I was also really surprised about how comfortable and spacious the seating configuration was and I look forward to flying with the airline again. Well done Regional Express.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","4.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","E Smith","Australia","2015-03-04","This has become the worst airline in Australia from one of the best. I used to live in Wagga Wagga and regularly used Rex and it was fine then. Now I only use it to fly from Moruya where we have a second home to Sydney and it is always a really unpleasant experience. The check-in and gate lounge staff are really rude at Sydney (every trip it is the same) and the flight attendants are unpleasant and seem untrained. At Moruya the ground staff always seem very unprofessional. Last time (late January 2015) we had to fly to Moruya via Merimbula and were told to leave our hand-luggage on board and so I left a magazine on board. When I returned it had disappeared. I went up to speak to the flight attendant anxious whether cleaners might have removed it and taken it into the terminal and we might take off without it. She ignored me for several minutes before finding it (she had removed it - although we had booked the same seats right through of course - and the plane wasn't full so she should even have remembered us!) and returning it without a word of apology. I am hanging out for the day when another airline services Moruya and I never have to fly Rex again. We could get to Moruya from our home airport of Melbourne via Merimbula and a drive from there but instead we choose to fly to Canberra with any other airline and drive from there as we hate flying Rex so much.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Williams","Australia","2014-07-29","Flew from Brisbane to Darwin and return Business class. Tired old aircraft crew were excellent both way. Did the same Hawaii - Brisbane must have been the oldest aircraft in the fleet. Wont be flying with them again I hope.","","","Business Class","","3.0","2.0","4.0","4.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","H Gehararigo","Switzerland","2014-07-27","QF12 LAX-SYD Business class. My expectation was high since it was my first QF business class experience in the Airbus 380. As frequent users of European and Asian airlines it was a quiet experience. It seems fellow passengers knows services and facilities very well but I would appreciate some explanation from staff but none. Their service was absolutely minimum. I had to request each time. My largest problem was the seat. Fully flat but there was a hard part at the back which made me very uncomfortable in sleeping position for which I paid a large sum. With regards to food and beverages I skipped dinner and only had a breakfast. Their continental breakfast was the minimum quantity and quality. Overall I left pain with disappointment and back pain.","","","Business Class","","3.0","1.0","1.0","2.0","3.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Nichols","Australia","2014-07-27","Flew 747 Business SIN to BNE connecting with my Air France flight from Paris. Flight Attendants were pleasant and helpful and the flat bed seats were comfortable. Food was disgusting and mean! Although the flight departed at 7.20 pm we were offered "" supper"" which consisted of a small dish of inedible food (dry rubbery pork and tasteless rice) a slice of bread and a tub of ice cream. Breakfast was similarly lacking - choice of a small bowl of muesli or a bowl of fruit or a slice of egg pie and the worst coffee ever! After the wonderful service food and wine on my recent Air France flights Qantas was a disappointment. Worst business class I have flown and one of the most expensive.","","","Business Class","","4.0","4.0","3.0","1.0","3.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Praszek","United Kingdom","2015-05-11","Recently flew LHR-AUH-LHR with a stopover in Doha. It wasn't my first time that I used QA but I sincerely hoped that their service will improve. I was wrong! Ground staff during the check-in at LHR was not nice. People you need to start smiling! Airbus A340 was spacious so there were no problems with a legroom. Inflight entertainment was ok. Cabin crew was inattentive sometimes not polite. I have asked for a glass of water before they started serving the meal but didn't get any Crew member looked unsatisfied when I interrupted her with a glass of water request. I also had to remind them about the bland meal that I've pre-ordered. Return flight from Abu Dhabi to Doha had 1 hour delay. It was a miracle that I've managed to catch a LHR flight which also arrived in London with a 20-minute delay. Despite their cheap fares I'm not going to fly with Qatar Airways anymore. I'll better pay more for a flight with a competitor airline.","","","Economy","","4.0","3.0","1.0","2.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","U Colombo","South Africa","2015-05-05","April 15: Cape Town - Doha- return Brisbane - Cape Town May 2 2015. Cannot fault this airline standards are kept high on all sectors. Bought ticket online when Qatar had a special 40% discount!","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Mehta","United Kingdom","2015-04-30","Recently flew from LHR to AUH via DOH. First leg was supposed to be an A380 which I specifically booked changed to a 777 which was annoying but nonetheless very comfortable. A comfortable 3-3-3 configuration on 777 unlike other Gulf carriers which opt for a cramped 3-4-3. Transit at Hamad international was very simple a very clean and not too large airport. Lots of food given and even champagne served in economy! A320 DOH-AUH and back decent snack provided good for a short-haul. Again easy transit and onto a very new A330 back to LHR service fantastic but seats were noticeably smaller in width compared to 777 but a very new IFE. On departing LHR I arrived late at the airport but the Qatar ground staff were very reassuring and helpful making sure I caught the flight.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Craig Willis","Australia","2014-03-03","Flew Albury-Sydney return and what a great experience. Flight was delayed by about 5 mins departing Albury but assured we would land on time which we did. Service from single cabin crew was great with tea and coffee offered with a biscuit and a pack of snacks. Return was also great with pilot greeting us at the stairs and we took off pretty well on time. A bit bumpy out of Sydney which were warned about but cabin staff looked after us and landed in Albury about 5 mins ahead of schedule. Overall it was flying as it was meant to be.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Roger Stone","Australia","2014-02-12","SYD-LSY (Lismore)-SYD: this is a great little airline: good aircraft good service at check-in nice personnel service on-board and Lismore Airport and its terminal are a delight. I only wish REX serviced the main trunk routes in Australia as a 'boutique airline'. On-time performance and luggage arrives into the terminal before the passengers arrive.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","G Brownlow","Australia","2013-08-12","Flew Sydney-Albury with my 18 month child great friendly service at check in gave my daughter her own seat at no extra charge since plane was not full. Pram was over weight but accepted still free of charge cabin crew were just as great gave personal demonstration of how to put a child's life vest on. Was asked to wait for everyone else to leave the plane first in Albury before us and the flight attendant assisted us off with our carry on right through to the terminal. Would definitely fly with Rex again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Jansen","Australia","2014-07-27","Flying with Qantas SYD-BNE-TSV as well as BNE-AKL. All the services that I had received were in my opinion in line with the highest quality (ie: on par with SQ and EK) I had received all options when dining. Departing from Sydney can be a nightmare on even the best airlines however we departed and arrived on time with the feel that each passenger was a person not just a seat number. All in all thank you very much Qantas and you are a spirit of Australia.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Anoma Yao","","2014-07-27","SIN-SYD QF6 June 23rd. 1st time with QANTAS best experience in Economy. After an exhausting 24 hour journey with Emirates between Abidjan and Singapore my son and I boarded an old B747 for the last bound to Sydney. 8 hours night flight in an empty cabin. Seats were comfortable food was good wine was excellent IFE offered plenty of recent and good movies and overall cabin Crew was warm and caring the best attention I have had in 40 years of flights. Once again hats off to Qantas.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Baumberg Gavin","New Zealand","2014-07-27","AKL-HKG via Sydney on 19th July. This was the first time that we had flown with Qantas for many years. The round trip price was excellent and all sectors of the outwards trip were very good. The SYD-HKG sector on the A380 was excellent. Every aspect of the service was first class and staff were always willing to assist in any possible way. Meals were well presented and quite adequate for the journey. Trays were cleared away at regular intervals and regular water runs made throughout the flight. Nothing was too much trouble for this specific crew on this flight. We look forward to our return flight with them in August.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","H Mythenmetz","Germany","2015-04-28","At the end of March and again the beginning of April we travelled from TXL to DOH in an A330-200 business class. The total impression of the interior was not positive but rather rundown. The cabin staff on the other hand – were very polite and helpful making the flight really agreeable. The electronic seat adjustment device of a great number of seats did not really work so you had to put up with some awkward seating positions. The most unusual sight was a passenger nearly lying flat on the seat during landing after several staff tried in vain to put the seat in an upright position. Another highlight were the attempts of several cabin staff members to unlock dining tables with spoons. In the end they succeeded. The meals did not really offer inflight dining experience it was more business as usual - nothing worth mentioning. On the whole we had the impression that for this unimportant route written off aircraft's are used whose cabin maintenance leaves a lot to be desired. On our return flight there were no technical problems worth mentioning except that now the cabin crew members were more interested in chatting with each other than serving meals and drinks.","","","Business Class","","4.0","1.0","2.0","2.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ali Soufan","United Kingdom","2015-04-27","LHR-DXB via DOH. Both legs of the flights were operated by an aged A340-600. I think Qatar should start thinking of not sending these aircraft's to such long haul routes. Aircraft was very tired from inside and the leg room was awful - so tight. Your flight would be ruined if the person in front reclines their seat as there will no room for you to move or watch. Food was of a very low standard. Coming back again aircraft was an A330-200/300 leg. Frankly speaking the leg room was much better on this aircraft however again old and tired from inside with cabin crew not being attentive to passengers.","","","Economy","","4.0","3.0","3.0","1.0","3.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Harold Bush","United Kingdom","2015-04-27","LHR-DOH-BKK in economy all the way on their brand new A380. Two great trips. Only problem is that the food is terrible and portions extremely small. Why do they bother? Best take your own. I had a rubbery chicken which tasted like something else. Space in economy seats on the A380 is extremely generous equivalent to BA WT+. Very impressive. Connection at Doha was very easy: off the plane and straight into departure area for connecting passengers no security check there. I am a BA Gold card EC so am allowed to use First check in First lounges and priority boarding. However Qatar is so fussy about its premium passengers I was not allowed to board via priority First class boarding even though I was in small economy cabin at the back of the upper deck where First and Business are located. I had to board and disembark via usual channels via lower cabin which means if you are in economy in the upper deck you will be last to disembark. Cosy small cabin though. Is this in breach of Oneworld rules regarding perks of being Emerald? The word that first came to my mind is segregation. They take incredible measures to protect their premium passengers from any contact with the rest of us ordinary mortals. I have never seen anything like this in my many years of continuos travelling in First Business and economy. Staff are professional. I had access to First class lounge at Doha which is gigantic nice but mayhem at peak hours. Amazing service though. The good thing about it is that there are several areas one could choose from. I went for the one adjacent to the business centre which was very quiet indeed. Both flight were not full. LHR to DOH was almost empty. A good experience I am happy to repeat especially when the price for tickets was one of the best I have seen in years to get from LHR to BKK.","","","Economy","","8.0","5.0","5.0","1.0","5.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Craig Willis","Australia","2013-03-04","Albury-Sydney return in 2 days. Great service on the ground and in the air. Albury is a small regional airport so no lining up to check in and all done with a polite smile. Boarding very organised and I had paid extra ($4.00) for an exit row seat. One flight attendant who did a great job explaining what that meant. Took off right on time and landed in Sydney a few minutes late due bad weather. In flight we were offered tea or coffee and a snack and also water. Return trip was also great with the same seat (6 A) and the service was excellent. Landed 20 mins ahead of schedule and bags delivered at about the same time it took to walk to the terminal. Overall a great airline which serves many areas of regional Australia.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","D Grundy","Australia","2012-12-19","Merimbula to Sydney. This was my first trip with this airline and overall the experience was a positive one. Check in at Merimbula was efficient and polite. Boarding was on time and the hostess for our trip was extremely charming  smiling and chatting to passengers throughout the flight. Once in Sydney we were quickly bussed to the terminal and there was a very short wait for bags. Also found their fares quite reasonable if you book far enough ahead.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","S Mealing","Australia","2012-07-15","When the flights work its a good service but 8 trips and 1 that is on time is not uncommon experience to orange residents. Constantly late constantly diverting to Bathurst constantly ""caught by surprise"" with busses and planes not working. Take my tip hire a car or catch the train/bus its quicker (6 out of 8 times I would have got there before the plane) and much cheaper.","","","Economy","","3.0","","","","","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Chris Dodd","Australia","2014-07-27","Flew Qantas Sydney to LA on 22nd June 2014. Paid extra for Exit Seats and was not disappointed extra legroom made the 15 hour flight seem less. The FA (Ned) in our area was extremely helpful at all times. Meals were better than we expected. Overall Qantas is by far the best airline we have travelled with and will do so again.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jacob Choi","Hong Kong","2014-07-27","QF10 for LHR-DXB connecting to EK380 from DXB-HKG. The first flight aboard QF10 was excellent. If you compare the Qantas IFE to the ICE entertainment on Emirates I actually found the Qantas one to be slightly more appealing. This is because there were more recent movies that were actually attracting aboard Qantas whereas for Emirates it is just sheer breadth but the amount of movies that I actually wanted to watch was just a handful. As I have a habit of collecting playing cards from airlines I travel with I found it slightly frustrating that you have to actually have to buy it aboard Qantas whereas you get it for free onboard airlines such as LH CX KA EK SQ AY. Nevertheless the seat pitch comfort and food service were top notch for economy. What stood out the most were the most friendliest cabin crew who did not hesitate to help during any time of the flight. As there was a tight connection I love how the ground staff isolated passengers connecting on EK380 upon disembarkation in Dubai so they could speed us through immigration and transfer.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Turner","Australia","2014-07-20","Last leg of a four leg return to Europe with Qantas/Emirates from Dubai to Sydney. My wife and I experienced the best flight service we have had. From the moment we arrived at the door we felt welcome and valued. The crew were friendly without being obsequious efficient without being underfoot and always available. In short nothing was too much trouble. The food was the best I ever had in an airplane and my wife agrees (we had different choices). I have flown many airlines and have yet to experience this quality of service. Although I have always rated Qantas service highly this particular crew rewrote the book on how to treat passengers.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Paul Karagounis","Spain","2015-04-22","MAD-DEL via Doha return on 777-300 and 787 both ways. An excellent trip overall. Check in friendly quick and efficient for all flown sectors. Seats comfortable and converted to fully flat beds. Staff courteous friendly and efficient. They make you feel at home with an almost personalized service. Food and beverage of high quality. Entertainment endless. Lounge at Doha new airport one of the best I believe. A wonderful experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Howard Kris","Hong Kong","2015-04-22","ZRH-DOH first time travelled on this Dreamliner. Pretty excited about that. Nice ambience and facilities though it is already started showing its age. Toilets were not clean enough. I think QR has a good investment in hardware but its software - i.e. the crew are not as attentive as other airlines that I've travelled on before. eCheck in at ZRH was a breeze attentive ground staff by SWISSPORT. Service started from pre-meal drinks meal snack another round of pre-landing pre-pour drink which was good enough for a 5-hour flight the IFE was good but not user-friendly as you need to key in the movie number for the specific movie.","","","Economy","","5.0","3.0","3.0","5.0","5.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P J Trebuchet","United Arab Emirates","2015-04-16","SHJ-DOH-NBO March 9-14th. What was supposed to be a pleasant and enjoyable flight actually has been a nightmare from the beginning to the end. Check-in at Sharjah was chaotic  a ground staff member belonging to Air Arabia opened the counter 30 minutes late and were needing 15 to 20 minutes to treat every passenger even in the priority lane. My request for an emergency exit for a wider pitch was ignored. Had to ask 3 times for the Business Class lounge invitation card and the female agent even forgot to give my passport to me after (finally) printing my tickets. Police controls were crowded the time spent at the VIP lounge was the only enjoyable moment. QR Chef d'Escale was very friendly and helpful. No special welcome for Privilege club old A320 aircraft snack served was awful and nothing other than water available. Transit time at Doha was the worst: despite QR sales office promise of hotel accommodation being provided for more than an 8 hour transit I discovered that passengers coming from/going to Sharjah were excluded of this courtesy. I had to stay overnight in the Oryx Lounge which was crowded. No earplugs nor eye mask available. At least showers were very clean and comfortable. Food offer was ridiculous coffee machine was not working. DOH-NBO morning flight was miserable: old tired A320 no IFE for a 5 hours flight seats cramped no special welcome for Privilege Club and no geovision. The same can be said about the return flight with the same issue at Doha regarding transit. My last time with Qatar Airways.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","S Crook","Australia","2012-01-27","Sydney to Albury. The fare was cheaper than some rivals on the route. Everything worked like clockwork from check-in to arrival. Check-in easy and friendly. Bussed out to the plane in a timely and orderly manner. Cabin comfort was quite reasonable given the size of the aircraft (Saab 340). The flight attendant gave personal and friendly service throughout the flight offering seconds of tea/coffee. The flight crew gave periodic updates including the fact that we were arriving 15 minutes early - amazing for such a short flight. The flight attendant personally checking with every passenger during the flight to ascertain if anyone wanted them to book ahead for a taxi and the offering of sweets prior to landing were charming touches. I'd happily fly Rex again.","","","Economy","","10.0","","","","","","","4.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","T Winn","New Zealand","2012-01-24","Great airline but sadly airfares costing too much nowadays. Yes regional services are more expensive but why fly when a 2 hour car journey is far cheaper. Staff at BWT generally are rude arrogant and do not provide a friendly service. Trying to connect to other airlines from REX is a nightmare because of the huge disparities in luggage allowance and even worse when you connect to an international flight.","","","Economy","","7.0","","","","","","","1.0","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","S Frister","Austria","2010-01-17","Coober Pedy to Adelaide. Nice experience. Check in at a little Bungalow in the desert friendly ground staff. Unhealthy snacks like chips or something sweet but they also offered drinks. Seatback was not able to recline.","","","Economy","","8.0","","","","","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Williams","Australia","2014-07-17","Flew on QF 107 - SYD-LAX-JFK - in premium economy in mid-June. All up a really good experience with really friendly crew plus decent food and wine. It has been a while since I have been on a 747 and I must say that it is a good solid plane. It is louder in-flight than the A380 but it certainly takes off and lands better. The only thing I could fault is the experience at LAX - I got lost transferring here and eventually found my way quite frustrating though. They need to give out an instruction card or have people around directing you where to go. This aspect of it was poorly handled & I am not an inexperienced traveller. All up a very good product though and well worth the money.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","I Orosz","Australia","2014-07-17","SYD-HKG Business class on A380. Very impressive warm service food excellent seat comfortable. Looking forward to flying with Qantas again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Elisabet Weisshappel","Iceland","2015-04-16","Our route was on March 3 2015 London - Doha - Johannesburg - Port Elizabeth and was quite OK. Everything up to expectations. Our flight back on April 9th was also OK until the flight on April 10th from Doha to London flight no. QR011 Airbus A340-600 that flight was awful the seating was so tight you could hardly move the service was not up to Qatar Airways standards and worst of all before the flight was over most of the toilets were out of water.","","","Economy","","3.0","2.0","4.0","4.0","5.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","L Dyke","United Kingdom","2015-04-14","Manchester to Melbourne return - flight very good as always I had 2 seats to myself on the Doha to Melbourne which enabled me to have about 6/7 hrs sleep. The only criticism is that the films/music etc is a little outdated and the films are quite old. The new airport is very big and bright but I found my way around quite easily and there are plenty of Qatar air staff just walking about ready to help if needed I've already booked again for next year.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Andrew Kemp","Australia","2009-10-26","SYD-Wagga. On time and friendly. Offered complimentary tea/coffee/water and a sweet or savoury snack for 1hr 15 min flight. My only concern with Rex is that with the props going it is very difficult to hear the flight attendant over the PA. Otherwise good and hard-working airline.","","","Economy","","9.0","","","","","","","1.0","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Andrew Kemp","Australia","2009-07-04","SYD-Parkes return travelling alone so had A seat (config is A-aisle-BC) the SAAB 340 is a good little plane and smooth. Friendly and efficient attendant both sectors. Tea coffee water and biscuits or chip snack served on this short 45 min flight. Good landings booking check-in boarding all quick and simple and the bag was on the carousel in Sydney as soon as I got inside.","","","","","5.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","J Winzar","Australia","2009-06-26","Adelaide to Broken Hill return. What a great regional airline REX is. Our flights left and arrived on time. Boarding was pleasant and effective. FAs were pleasant helpful and efficient. A light snack was served on both flights. Check in fast and pleasant. Well done.","","","","","5.0","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Katrina Kennedy","Australia","2014-07-17","Flew 26/6 to LA with my two daughters rude service from the very start at the check in desk FA's in the economy section were also quite rude. When I asked for a coffee I was asked if I could wait 20 mins for breakfast which turned out to be 45 mins. Snack Bar? Always empty (I asked 3 times if it had been restocked). By the time we arrived in LA I was positive I would never fly Qantas again I can see why Qantas is slipping down the ranks. As the inflight message states we have a choice on who we choose to fly with. Thankfully the flight back was better but I had paid more to fly upstairs. It seems money talks.","","","Economy","","1.0","1.0","1.0","1.0","5.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Williams","Australia","2014-07-17","Flew JFK-LAX-SYD on the return leg - upgraded to Business on the way back. With the way Qantas have changed their redeeming of FF points it seemed like a prudent investment of 60000 points to upgrade (from Premium Economy). Going through the Express passport control at JFK is so much easier & the BA lounge is quite decent. The lounge at LAX is also good - albeit a little crowded when I was there. Both legs of the flight were really well done (very good crew) and good food - the omelette with fetta and smoked salmon at breakfast before landing in Sydney was especially good. The bed worked well - it is the first time I have slept solidly on a plane (and I have flown in Business many times). It was quite amusing seeing the mature FA wrestle the bed cover on with such vigour! I reckon she could take down any recalcitrant passengers easily! There are a lot of Business seats on these 747s and it is worth the upgrade. I only applied 2 days beforehand and managed to get it.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Yevheniy Kahanovych","Ukraine","2015-06-07","I used Rossiya around 30-35 times within last 12 months due to frequent trips to St Petersburg where Rossiya has its home base. Some good things happened due to integration of Rossiya and Aeroflot ground handing. Aeroflot is a quite civilized business so they taught Rossiya check in staff how to organize check in and how to politely serve customers. Ticket office services even despite coming to Aeroflot brand remain slow and helpless with insufficient staffing. Online services have all migrated to aeroflot.ru so all work fine. For some reason Rossiya still maintains its own website (quite shabby though) but clicking to check in or ticket purchase will all lead to aeroflot.ru. Inflight experience is well deserved 2 star with every effort put not to allow it to become 3 star. Meal service is the worst in the air (inedible sandwich plus cup of tea/coffee that are better not to taste). Bring your own food and drink from the airport. Their aircraft are second hand A319 with median age about 20 years or same aged B767-300 where seat configuration is 2-4-2. Toilets are old type (non-vacuum) so some terrible smells have accumulated within their lifetime. Legroom is non-existent on every plane type so I always try to get seat in emergency row. Seat comfort is the worst part of travel with them. Unbearable and painful if you're on a long flight. The crews are old soviet style. Even younger ones miss normal modern communication skills. Their English is usually incomprehensible so I don't get how foreign passengers can get flight info or even being communicated with. But there is one strong reason why this company is 2 star not 1 star. They are always on time. Not a single flight I was on have been more than 5-7 minutes late. Never. So that's why they fairly deserve their strong 2 star rating.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Abdullah Noriza","Malaysia","2015-04-14","QR845 12 March KUL-DOHA. QR237 DOH-IST. Return flight 23 March QR240. IST-DOH. QR844 DOH-KUL. Was given different seats from Doha to Istanbul although I have booked the seats and got a confirmation email from Qatar Airways resulting us being separated from each other. Tea and coffee were not offered and took quite a long time to get a cup of coffee after requested for one. On the flight back from Istanbul to Doha lunch took ages to be served. The air hostesses don't seem to move and was at the first 3 rows for almost 1 hour while those serving on the other side has already distributed to all passengers. Please improve.","","","Economy","","5.0","5.0","2.0","2.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Marc Deschouwer","France","2015-04-12","Flew CDG-DOH-SGN-HAN-DOH-CDG: flights CDG-DOH and returns on A380 very good flights service and entertainment with enough size leg space (I am 6.20). Flight DOH-SGN on A330 old plane lucky plane half empty. Very good service. Return HAN-DOH a nightmare. Was a B777 with technical stop in BKK total 11 hours on a seat with broken seat cushion. Perception on being seated on a wooden bar. Luckily could move to another seat after some time (two weeks after return still hurts when seating). In general very good service friendly staff and transit in DOH without any problem. I would recommend QR except for this seat problem on the B777.","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Azam","United Kingdom","2015-04-10","LHR-DOH-HKT 19/3/2015. First leg was the ageing A340 which I must add was a superb aircraft very comfortable. Second leg was a A330-300 not so great seats felt worn out. Service wise I have found having travelled with Qatar that it would appear they put their 'best' staff on the Heathrow route and other routes such as Phuket tend to get staff with lower ability. Overall having been a loyal customer of Qatar over the years I am not sure I will be in the future. I agree with other comments that Qatar are riding on past reputations. Food is average at best. Inflight service is now lip service and crew tend to walk past whilst offering teas and coffees without actually making eye contact. And entering and leaving the aircraft they might as well have no one on the doors. They did however provide bassinets for my kids (although on the Phuket flight crew never assembled it correctly). Whilst not directly related to Qatar - The New Hamad Airport is a joke lack of signage and direction and the lack of air bridges and speed of connections is appalling for what is supposed to be a new state of the art airport.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","5.0","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","G Chapman","","2009-06-17","Have had to travel to Albury a couple of times over the last 3mthsand decided to try Rex. Check in staff at Sydney very friendly and helpful. Can't say same for Albury staff. There is no country charm from these check in staff. Perhaps Rex need to give some Customer service to these outlying ports where no one does regular checks on them. Cabin crew nice although on a one hour flight with only one cup of tea and snack rubbish not collected until top of decent.","","","","","2.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","S Stefani","","2009-05-21","Adelaide to Port Lincoln return. Inflight service is the best service includes choice of coffee tea wine or champagne + light snack muffin or savory snacks.","","","","","5.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","C Tudehope","","2009-05-20","Early morning flight form Sydney to Wagga with a return the next day. Both flights departed on time and the cabin crew member on both legs were friendly and genuine. On each flight a coffee/tea and biscuit served - bags were on carousel by the time I reached the terminal. The bus trip out to the plane from the terminal at Sydney adds a nice touch and gives one a different view of the airport. This is a fantastic little airline with a real charm about it and its service standards are truly something to be admired. Well worth flying with.","","","","","5.0","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Sam Cramer","Australia","2014-07-17","I recently flew to LA from Melbourne on an A380 and the entire experience was wonderful. The sale price of the ticket was great and then the flight was even better. Helpful staff excellent and piping hot food as well as heaps of movies and TV shows made the entire flight a joy. I could not recommend them more highly! The only thing that was a little bit annoying was the default radio channel that plays while you select your viewing options was playing hideous old aussie songs which got a bit irritating after 13 hours.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Gunawanto Johannes Tamawidjaja","Indonesia","2014-07-17","Jakarta to Sydney in economy class QF 42 on July 6th 2014 and departed on time. Returning on QF 41 on July 16th 2014 but departed a little bit late due to catering. The PTV screen is pretty small and looks cheap. No amenities (toothbrush sock eyes shades etc) were given to the passengers. I can not even find any of these even in the toilet. The toilet only provides liquid hand soap and sanitary napkins. Fortunately the cabin was clean and crews were polite and courteous. Meals were edible. Wines offered were good.","","","Economy","","6.0","3.0","4.0","4.0","3.0","","","3.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","L Luca","Italy","2014-09-01","I flew from MPX to LED. The plane took off and arrived on time. The airplane and the toilets were clean. There was no inflight entertainment. The crew were very present during the flight but with basic English skills. The seats were very small and a very reduced leg space. They served us excellent food. Very surprised of the quality for an excellent price.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Ondrej Holecek","Czech Republic","2014-08-28","PRG-LED SU6222 15/8/14. LED-PRG SU6221 20/8/14. Worst experience ever! Very used old and dirty aircraft old staff! No shop (you can't buy anything) food was just some awful sandwich (thrown away) no alcohol no sweets. Staff were unpleasant. Absolutely can't recommend I hope it was my last flight with this company.","","","Economy","","","1.0","1.0","1.0","0.0","","","2.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","G Wolf","Germany","2014-03-05","A319 from FRA to LED on 2014-03. Very good seats sufficient leg room. Good food and beverages. I miss the glass of wine. No Audio / Video onboard but fine for 3 hours. However for this excellent price it is acceptable.","","","Economy","","9.0","5.0","4.0","4.0","1.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Azam","United Kingdom","2015-04-10","BKK-DOH-LHR 1/4/2015. First leg was the new A380 which I personally feel is average at best. Certainly spacious but does not feel as opulent as Emirates A380. Second leg was an A340 which was fine. Service really wasn't great. Whilst staff are smiley it does feel very forced now and I can see the change over the last few years. Food again was average. Whilst not directly related to Qatar - The New Hamad Airport has a lack of signage and direction and the lack of air bridges and speed of connections is appalling for what is supposed to be a new state of the art airport. On the way back Qatar had a sand storm the terminal building was filled with sand and people were really suffering. Whilst I understand this is an act of nature I would like to think if you operate in a region that has extreme weather conditions then you accommodate accordingly.","","","Economy","","5.0","2.0","2.0","2.0","3.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Peter Lewis","United Kingdom","2015-04-06","FRA-DOH on the new Airbus A350. What a nice experience-even quieter than the giant A380 this is a lovely plane and very nice interior that whilst is very similar to the 787 is another level up in terms of classiness-next flight was on a 787 from Doha-Singapore. Looking forward to our return journey on the A350. Also worth noting that routing FRA-SIN was so much cheaper than LHR-SIN - but more hassle to get a connecting BA flight from LhR to FRA but for the 3 of us it saved several thousand pounds!","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Yanick Pierce","","2009-04-21","Sydney - Lismore / Ballina - Sydney. Efficient and pleasant check in procedures in Sydney. Unlike Jetstar this airline does not view baggage overweight as a revenue stream. My first row seat was very noisy and I later learnt that it is the rear seats that enjoy a lower sound level due to the location of teh engines. The one hostess on board worked hard at serving our full flight of 34 pax with a cookie & coffee. Plenty of seating leg room on the Saab Turboprop but the toilet is really for emergencies only. Small and not designed for anyone higher than 5'5'' or wider than 34"" waist. All in all a great little airline. Well run and worth flying with.","","","","","4.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","A Johnson","","2009-01-21","Sydney-Ballina-Sydney. Was really impressed with both flights. The small cabin was not an issue on 80min flights. Seats comfortable and adequate room. Only recommendation is to not take too much carry-on baggage as there is limited storage space. Both ways the flight attendants were helpful and happy. Great addition to both flights were the FAs who stopped to have a chat to passengers after they had served the small snack - either a museli bar or packet of shapes and either tea/coffee/water. On the flight up we were delayed 90mins due to mechanical problems. The weather in Byron meant some baggage had to be taken off so extra fuel could be put on board in case of diversion. Staff were helpful and dealt with it in a professional manner sending the remaining bags up on the afternoon Virgin flight. I'd recommend REX over Virgin and Jetstar. I payed less than half for the REX airfare than what the other two were offering and was twice as happy flying with them.","","","","","5.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","John Jantzen","","2008-09-24","Melbourne to Albury and return. Great flights both ways. Very comfortable middle sized twin- turboprop Saab 340 seating 11 rows of 1+2 pax. Leather seats very comfortable and mounted quite high giving you lots of leg-stretching room. Wide too compared to Airbus A320. Pleasant FA's each time adequate snacks available. Only downside is that the taxes and fees more than double the cost of the fare so the choice between using this shorthaul route and hiring a car and just driving there is closer than it looks on first quote. Highly recommend Rex if you don't mind flying in smaller aircraft than 737s or A320s.","","","","","5.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Roger Stone","","2008-09-01","Sydney-Narrandera-Sydney return 27 August-29 August on Regional Express Airlines also known as REX. Great flights with good clean quiet cabin (no loud overhead pop music thank heavens!) good service with coffee and snacks and very pleasant smiling attractive FAs. I like the Saab 340 and also now generally prefer REX to Qantaslink partly because of the use of pop music over the PA system on Qantaslink these days. Remarkably quick baggage collection at REX in Terminal 2 at Sydney Airport partly because I suppose one has to travel by tarmac bus from the aircraft parked at very remote stands from this terminal and that takes some time. However it is an interesting journey. A nice professional airline and look forward to flying with REX again.","","","","","5.0","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Luke Kelly","Australia","2014-07-17","Flew on QF94 from LAX-MEL. The flight was delayed by an hour due to a connecting flight with most of the passengers being late. We pushed back to find there was an issue with a gauge on the aircraft and waited on the tarmac for another hour. The captain and crew kept everyone informed very well. The cabin crew were extremely friendly prompt and professional on the flight. The economy seat is not that comfortable for a 15 hour flight and I found myself walking around a lot more than I should because of that. Food was good for economy as well. Overall a very good flight.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Olsson","Australia","2014-07-17","I'm putting in a late review for travel Darwin-Sydney and return in early June because I was impressed by their handling of the ash cloud disruptions. Unlike another airline that completely mishandled my bookings Qantas called me regularly rescheduled flights quickly and allowed free changes to connecting flights that I couldn't make because of a problem with a different airline. That's generally the biggest plus about Qantas - their customer service and ground organisation is efficient and problems are generally resolved quickly. Inflight the experience was good with nothing special. Medium-quality food. Service appears to improved drastically compared to a few years ago. Quality individual IFE on the 737 from Darwin-Sydney but the 737 in the opposite direction didn't have individual IFE - which really seems outdated for a 4 hour flight on a major airline.","","","Economy","","9.0","3.0","4.0","3.0","4.0","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","S Yadin","France","2013-12-30","Samarkand and St Petersburg. Check in took about 1 hour there was only a few people before us. The agent refused to check in our luggage until our final destination which was Paris. It took 20 minutes to explain that we could not check in them is St Petersburg because we had no visa for Russia. The boarding was very long and they made everybody go out to board the oldish 767. It took about 20 minutes standing outside at night to get into the plane. The crew were unpleasant there was no inflight entertainment. The food was okay if you want to eat fish at 4am. We had a 1 hour delay on arrival and it took 1 hour to get off from the aircraft by bus. The following flight between St Petersburg and Paris was also a bad experience.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","3.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","M Gallagher","United States","2013-10-29","I flew from St Petersburg after switching from the international to domestic airport. We all crowded on buses to get to the plane then we all rushed up the stairway to the plane with no lines no order no controls. The plane was full the seats were horribly tight I am only 5'11"" but could not slouch even enough to let my head rest on the seat. The food was pretty bad though I was expecting worse. The lights kept flashing on and off getting bright dim flashing. It was about the longest 5 hours of my life.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Coldrey","United Kingdom","2015-04-06","I will never fly Qatar Airways again flying Manchester-Doha-Johannesburg and return. Outbound flight good friendly check in assistant who allocated me an emergency exit seat with extra leg room because of my disability. Worst problem was the 7 hour wait in Doha which we were aware of. However on the return flight unfriendly and unwilling to assist at check in even though I am registered on their site as disabled and therefore not able to check in online no assistance given. We were given our tickets and thankfully I checked our connection from Doha to Manchester and it had been changed and we were not informed. This resulted in a six hour wait in Doha instead of an hour and half. No assistance given on either leg of journey to allocate me extra legroom and only when we were about to board the flight from Doha to Manchester we then discovered we were in separate rows but I had been allocated a middle seat which with my disability makes it worse. We managed to change seats on the airplane thanks to a helpful fellow traveler but with no assistance from the airline crew. Also found the seats very uncomfortable and had a sore back for days after returning home. Never again!","","","Economy","","1.0","1.0","2.0","2.0","2.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","David Nicholson","United Kingdom","2015-04-01","14/3/15 on QR26. QR840 on 15/3/15. QR841 on 28/3/15. QR21 on 29/3/15. Just had four flights using Qatar 1st Manchester to Doha new Airbus 330 good comfortable seats IFE system good USB port on all seat backs. Food and drinks service good lots of soft drinks and water throughout the flight. 2nd Doha to Phuket old airbus 330 seats ok but old and starting to wear thin. IFE again ok but using old system food and drink service good. 3rd Phuket to Doha old 330 seats poor legs and bum numb after 2 hours no support or comfort IFE old system food very poor drinks ok when requested. 4th Doha to Manchester Very old 330 seat comfort very poor food poor water and soft drinks only on request IFE old system and kept failing (freezing) also very difficult to hear as there was so much background noise from the aircraft engines. Overall not very good experience standards have dropped so much since the last time we used Qatar (2013) think they are living on past reputations.","","","Economy","","4.0","2.0","3.0","1.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T Fosgate","United Kingdom","2015-03-30","There are two reasons why I would never fly with Qatar airways again: 1) Their apparent policy regarding delayed flights. I spent 13 hours at Kathmandu airport this weekend waiting for a flight back to London via Doha. Weather may be beyond their control but how they respond to it is not. They were the last of the airlines to be able to land and filled the first flights in with passengers on later scheduled flights in priority to ourselves who had waited the longest. Consequently our 12.30pm flight finally got away at 9.30pm when they appeared to find an extra plane under the sofa . Not a great disaster in the scheme of things but if I have a choice of an airline that makes an attempt to get those who have waited the longest away first then I will take it. 2) Comfort: The seats appear to be ergonomically designed for maximum discomfort. I am a 5ft 5"" guy who weights 8 stone and I had problems I can't imagine what it must be like if you are taller and wider. After about 2 hours in to a 7 hours flight I was really struggling. That said I can't fault the service-the cabin crew were efficient friendly and attentive. Shame then about 1 and 2.","","","Economy","","3.0","1.0","4.0","4.0","2.0","","","3.0","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","J O'Hara","","2008-08-11","Sydney to Orange return. First experience with Rex. Compared to some of the larger domestic and international carriers Rex provided excellent service and warm friendly crew on both legs. Although only a 45 minute flight each way we were still provided with a snack and hot beverage. Baggage collection at Sydney was outstandingly quick. We'd fly them again. The checked baggage limit of 15 kg per person could provide a challenge for some people.","","","","","5.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Michael Smolders","","2008-07-25","Have flown with Rex 3 times Sydney - Albury and have a few more sectors booked. Small Saab aircraft - but that means quick boarding and disembarking! Relatively comfortable and flight crew very fast and efficient. Always with a smile. Although you wouldn't want to be taller than 6'3"" (I'm 6'3"") to sit in their seats - unless you can secure the emergency exit row! A pleasure to fly with.","","","","","4.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","G Wilson","","2008-03-12","MEL BWT return; relatively easy check-in & boarding. On short (1 hour) flight tea/coffee & nibbles served by friendly FA. A minor problem was in the different configuration of the aircraft (all are Saab 340). On outward flight there were overhead lockers above the ""2 seat"" side of the aircraft but on the return when we had extra carry-on there was none. Fortunately the flight was only half full so we could store it under the next seat. They do a good job for a regional airline.","","","","","4.0","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","S Hilsberg","","2008-03-12","Sydney-Griffith return. Comfortable trip although the Flight Attendant was very 'grumpy' going to Griffith. Refreshment was a glass of water and packet of savoury 'nibbles'. The return flight was equally comfortable although we were treated to an aerial tour of Sydney courtesy of ATC and the only airport in Australia that qualifies for Third World Status.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Dean","Australia","2014-07-17","QF971 July 2014 TVS-BNE. Online check in and boarding pass print out no problem. Always experienced good friendly customer service at Townsville Airport. Boarding went smoothly. Seat 26c as requested and husbands requested seat. Usually on Domestic short flights am offered fruit for snack apple usually on flight up to Townsville previous week as need gluten free so it was great to be offered gluten free ham and tomato sandwiches. Cabin crew helpful another passenger had cut on head so offered assistants. Announcement to say why landing slightly delayed. Busy in BNE. This was booked as a Qantas flight using Emirates Skyward miles.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Beames","Australia","2014-07-17","Fantastic service. Food was excellent. Cabin was comfortable. Self-service bars are well stocked with good quality food.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Y Stepan","Russian Federation","2013-10-22","FV245 LED-FRA 7/9/13. FV246 FRA-LED 14/9/13. Flew this airline last month to and from Frankfurt-Main on vacation. The fare was quite high but I had connection with other family members in FRA so had no choice. The Airbus A320 was okay satisfactory and clean. The seat pitch well I'm 1.82m and it is rare that an aircraft is comfortable for me this one wasn't but it's a common issue. The flight itself was okay the flight crew were informative. The cabin crew were terrible. Not a single smile. Unkind and impolite. Fellow passengers asked about the reasons for the delay and got a very rude answer. Inflight meal was awful as always. Can't review the ground staff since I had an internet check-in (which took me half an hour to deal with). The inbound flight was on time the return was 1.5 hours late. Transit passengers lost their connection flights. The bottom line is that this is the worst not low-cost company I have flown with.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Sargeant Alan","Australia","2013-09-01","Ekaterinburg - St Petersburg direct flight. Check in was fast and easy. Flight left and arrived on time. Aircraft was an Airbus 319 and I had good leg room. Flight attendant service was OK but in Russian. I did not test their English although announcements were bilingual. Breakfast was served but was fairly basic. There were some problems with offloading passengers at St Petersburg (not sure whose fault) and there was an apology from the chief steward for the delay. Luggage was waiting in the airport by the time we disembarked. While it was a three hour flight there was no inflight entertainment.","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ali Muhammad","Canada","2015-03-30","I rode in economy class from YUL to DOH and then back again on the Qatar Airways Boeing 777-300er. Having also tried Saudi Arabian Airlines and Emirates I would have to say that overall (especially in seat comfort) Emirates is the better choice. I would also recommend choosing Emirates for longer flights like YUL to DOH.","","","Economy","","7.0","2.0","5.0","5.0","5.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Angela Brown","United Kingdom","2015-03-30","Singapore-Doha-Edinburgh on the 787. Lounge in Singapore was better than I expected after reading reviews small selection of hot and cold food and small drinks selection but it was cool and fairly quiet. Good priority boarding at Singapore and bus transfer at Doha - separate bus exclusively for business class. On both legs we were welcomed on board by name and shown to our seats and given pre takeoff drink and the offer of a newspaper and amenity bag provided. Pyjamas were only provided on the Singapore-Doha leg. At all times we were referred to by name and after takeoff CSD introduced themselves staff checked that we knew how all the controls worked on the seat and IFE I witnessed them showing great patience helping an elderly gentleman get to grips with the IFE. We were provided with a wine and food menu and it was explained that we could dine as and when we wanted. The food and wine selection was very good and the food was presented very well. The cabin crew were continuously walking the cabin quietly offering service when it was required. Found the seat very comfortable in all positions and managed to sleep for around 4-5 hours on each leg. The toilets were spacious and were kept in a spotless condition Our first experience of Qatar and I can guarantee that it won't be our last. A world apart from our outward trip on BA. Totally recommend Qatar Airways.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Roger Stone","","2007-07-28","SYD-GTH-SYD-CMA-SYD over a few days. REX is a charming airline with excellent staff attitudes. Check-in in Sydney was very good. On arrival at your destination the First Officer hops off the aircraft to welcome you to your destination. Aircraft are Saab 340s. You might be lucky and get one with sheepskin covers on the seats. Good coffee or tea and a snack is served. Once again its the 'little' regional airlines that seem to be trying the hardest for their passengers.","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","M Hood","","2007-04-30","Sydney to Albury  Staff at Check-in genuine warm and inviting. On time departure on small and very full plane no room for much baggage. Just over an hour flying time . One crew operation and I was looking forward to a bubbly friendly crew member however this Hostess was abrubt and rude. Most of the short flight she stood in the flightdeck with door wide open talking with the flight crew. A little girl sitting opposite me travelling alone ( 6yr old ) pressed the call light 3times to no avail of the hostess. This was my first experience with REX and maybe I should try again as most comments posted here are positive.","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Peter Cox","","2006-07-29","I fly each week with them and their service standards have to be amongst the best in the world. Last year they flew for the first time 1 million plus passengers to have no complaints on this site is a plus. Well done Rex.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Thomas","Australia","2014-07-13","Flew Qantas return between Brisbane and Cairns and it was fantastic. Brand new B737's with personal entertainment systems in both directions. The crew were fantastic on both flights. Breakfast and coffee was pretty good and throughout the flight the crew did a few rounds of the cabin offering bottles of water and handing out the extra muffins they had left over. Blankets and pillows were available and we departed and arrived on time. They really exceeded expectations.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Morris","Australia","2014-07-08","SYD-LAX 21/6/14. Great service happy crew A380 great aircraft - quiet and smooth. Food ok hot snack good. Arrived on time. Onward to JFK flight up ok. Flight back to LAX 3/7/14 delayed due to storm boarded aircraft but sat on tarmac waiting. That is acceptable however the temperature in the economy section was dangerous even a crew member said it must be over 40 degrees. Of course the back section was the only hot area. The captain made several apologies but we still roasted. Food on this flight was a disgrace. Crew were great and agreed all was not good. Also the entertainment system had not been changed from the June program. A380 back to SYD 9/7/14 paid extra for exit row on upper deck discovered that this is really a walkway for passengers to get to the toilet. Food once again below standard wine some generic brand and no pre-dinner drinks allowed. One new film had been added to the menu. Service throughout the night was ok breakfast awful not even a bread roll. Overall economy passengers pay a lot of money for this route they do not deserve to be treated like peasants.","","","Economy","","6.0","4.0","4.0","1.0","2.0","","","3.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Sebastien Labas","France","2013-01-31","On a trip to Samarkand we chose Rossiya for the price. However the service is unacceptable. The comfort of the seat is horrible with a poor pitch. We had delay for all flights and the crew were unpleasant. In Samarkand it took 5 hours to leave the airport due to customs and immigration. Checking in the luggage for the return flight was long and unpleasant. They did not want to check them in to my final destination (Paris). It took about 20 minutes. Boarding took about 35 minutes outside in freezing temperatures.","","","Economy","","","1.0","1.0","3.0","1.0","","","3.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","G Abenaa","Germany","2013-01-15","TXL via LED to Tashkent and back from Astana via LED to TXL. Flight from TXL to LED in an Antonow was great. Flight back from Astana to LED on an Airbus 319 was horror for 4 hours. Even me as a short person could not stretch out my legs. The transfer at LED was a bit unusual. We had to change terminal our luggage could not checked through from TXL to Tashkent. We had to pick it up in St Petersburg. Because nobody spoke English and my Russian is very limited it was difficult to clear the matter with the luggage for the next flight (LED - Tashkent). In the end it worked fine with some unusual handling.","","","Economy","","3.0","2.0","3.0","4.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2015-03-30","Flew HAN-BKK-DOH-DWC (Dubai “World) and return to Hanoi in March 2015 in economy (HAN-BKK-HAN on B777-3) business (BKK-DOH on A380 and DOH-BKK on B777) and first (DOH-DWC-DOH on A320) respectively. Fantastic airline in all classes. Except for “First” within middle East which is not “real” First on a A320 as the seats are only typical old style bz/class seats. But as for the A380 the bz class gives a sublime experience almost to perfection. The bar onboard offers intelligently other brands of drinks as those on the menu card served while seated. I like the herring bone seat layout and found the trip cozy and staff caring. Ate at demand. Sophisticated drink lists with many expensive items offered like several wines one normally does not access easily. As usual poor on beer options. Only small portions of food offered as compared to earlier business class experiences with QR. Staff alert and professional and truly caring. A great experience. All flights on time except one which caused a missing connection however QR instantly rebooked to my satisfaction and eventually I arrived on time to final destinations. They have a tendency to close servicing passengers on board far too early before landing (approx. 40 minutes) which is disappointing and unnecessary annoying.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K Coutinho","United Kingdom","2015-03-28","Flew LHR-DOH on the A380 Lounge access at LHR was great - really personalised service. Felt like being in a swanky hotel rather than a lounge. On-board the seats were fine not as nice as Emirates but for sure a comfy space. Great food and beverage service little tip they leave the Krug at the bar worth the walk over! IFE was a bit skippy. DOH-RHY on 787 they used Business but rebrand it as first Short trip so fine - not a major fan of the 787. The lounge in Riyadh is abysmal but it's shared. Spent time in duty free to avoid this lounge. Doha terminal nice easy to have a long layover especially here with the family rooms available for a sleep and Krug on Tap. Don't recommend the 45 min transfer the terminal is big and there is no help on connections to get you there on time - at least they let business out as priority so I had a chance and the run woke me up a little bit. DOH-LHR was on the Business One A319 aircraft. Comfortable Seats IFE didn't work properly (kept skipping again but more frequently) but as they handed out PJ's it encouraged everyone to go to sleep. Service on both legs excellent.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Solomon Roma","India","2015-03-28","Qatar Airways has been a long time favourite as the service is extremely good. On the flight QR564 from Doha to Delhi on 19 March I had very severe earache and I must say that the chief steward really went the extra mile providing me with a hot honey and lemon drink - mush appreciated and really unexpected for an economy class passenger! However the boarding at Delhi on 8th March was a terrible experience - standing in 5 queues for an hour and a half at dawn is not funny especially for a senior citizen. Also there was no in-flight entertainment on the flight from Doha to Nairobi nor on the one from Dar es Salaam to Doha. Plus the meal served on the Doha Delhi flight was really substandard - some kind of chicken korma!","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","S Eichler","","2005-05-14","REX Is now flying to Cooma/Snowy Mountains airport as of 10th June (starting at AUD$129 one way all inclusive I think it's on the web). A number of airlines have tried to make it successful but it hasn't worked but with REX already having a good reputation and more financial support I think it might work. My only worry though is that the Airport is at 960m above sea level and is right on the Gt Div Range and it's flat and between to other ranges it is a pretty bad wind tunnel and if it snows (which is quite often in winter maybe once every 3 weeks) will the flights be cancelled?","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Jarrett Johnson","","2005-05-10","Flew REX from Sydney to Lismore January 2005. Friendly check in staff flight attendant was very friendly. Small D8 style aircraft but I felt safe. The landing made for some great views landing into Lismore.","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Paddy Ward","","2005-01-17","In response to Alan Hume's post - Rex has just ditched it's Canberra-Sydney route. Bad news all round as Qantas is the only one flying to Sydney. I am predicting a sharp rise in CBR-SYD fares. Why should Qantas lower them? Who have they got to compete with? The flipside of the coin however is the leisure market and hopefully demand for low fares will ensure this remains the case.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tan Kim","Australia","2014-07-08","Flew QF 78 from Singapore to Perth. I normally fly budget and they were terrible so Qantas was like heaven. Seats were comfy and spacious lots of leg room blankets pillows and staff were friendly. That was one thing that has improved over the years - the friendliness of attendants. The plane was well kept and clean compared to the budget ones. Flight was smooth and on time. Food was so so but no complaints from me. I feel the attitude of the flight attendants still has room for improvement in terms of friendliness and service.","","","Economy","","9.0","5.0","4.0","3.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Bird Graham","Australia","2014-07-08","Dubai-Melbourne June 13th terrible service water was served then a wait of 60 mins for anything else. Eventually meals served Sorry no chicken left only Macaroni cheese! International flight. The breakfast was that terrible rubber omelette. Had to wait too long for wine. Why do we have to freeze when I asked FA said nothing can be done about it.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Huisman","Netherlands","2015-06-04","My first time with Air Maroc and I was pleasantly surprised. Both flights (Marra to Casa en Casa to A'dam) departed right on time. Casa to A'dam had meal service (at no extra cost) with a choice of chicken or fish. The female flight attendant in 1st class (which I didn't use) was very friendly however the two male attendants in economy were quite surly. All in all not a bad experience!","","","Economy","","6.0","4.0","2.0","5.0","2.0","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Martin Král","Slovakia","2012-11-30","VIE-LED-DYU on 12th Aug 2012. Everything was OK. The price of the ticket was very low. All flights on time. Cabin crew friendly and nice. The food was OK. All planes were A319-Airbus but they were clean. My luggage was sent directly so I didn't have to pick it up at LED.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","5.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Yevhneiy Kahanovych","Ukraine","2012-11-08","Online check-in did not exist so I had to use the desk even without bags. On-board experience was ok. The planes were very old B737-500 with non-existent legroom and An-148 where legroom was ok. The crews were mature but welcoming. Their English skills are very basic and announcements were just incomprehensible. Overall ok but very much post-Soviet style. All flights on schedule. For the price paid I could expect more civilised experience. I have never been able to accrue my Aeroflot Bonus miles on their flights despite them being a daughter business of Aeroflot. Overall very mediocre.","","","Economy","","3.0","2.0","4.0","2.0","0.0","","","2.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Chris Bent","United Kingdom","2012-09-18","Flew Gatwick-LED-OVB have used this company a few times and have never had any serious problems. Flights have always arrived on time food and inflight service very decent. However flight was as usual on an old A319 Airbus that had seen better days and the legroom was a little tight (I am 5'10). Rossiya do not offer Echeck-in for international flights and you still have to collect and re-check baggage at each transfer which is annoying. Also still no in-flight entertainment. They do the important things well but need to modernise their fleet and operations. Overall very good value for money.","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Kalter","United States","2015-03-28","Nice cabin on newish 777 Dreamliners PHL-Doha-Colombo. Improved legroom in coach good entertainment and food. Cabin crew well above par. One small complaint: The free Doha city tour (layover of five hrs) a great idea and heavily hyped on their site and inflight magazine can only accommodate twenty people at a time and I believe only goes out every two hours. It's a joke as thousands are connecting through at any given time. (if you haven't guessed we were bumped and somewhat casually by the ground staff in Doha who were more interested in returning to their chat than apologizing or explaining the situation).","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Martens","Belgium","2015-03-25","CDG-DOH-CPT on board A380 and 787 Nice flight Good food and drinks. The night flight was very quiet! Will fly again on Qatar!","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Younas Safyana","United Kingdom","2015-03-23","Travelled over the Christmas period 24/12/14 to 12/1/15 to Singapore Changi. Was hesitant after having read some of the reviews. It had been a couple of years since I had travelled with them last. Was traveling with family so 3 adults and 3 children aged 6 2 and 1. Overall experience was excellent and would travel with them again. The planes were fairly new. Plus points-Qatar staff at all airports from Manchester to return from Changi were great with children which was our biggest worry. Also were very helpful during all flights. Food and drink were served frequently through all flights. Only some minor negatives the entertainment for children was very basic - checked prior to flight and a lot of the programmes that had been mentioned were not available on flight which was disappointing. Also pre-ordered my mothers food who eats Asian non veg food but not beef. Requested the Hindu non- veg meal thinking they will most likely serve Chicken or Lamb for this request but to my mothers disappointment they served prawns (very lovely indeed from my point of view) so if anyone like my mother you may have to request specifically what you want prior as a special request. Would travel with them again.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","David Brown","","2004-12-20","Also recently flew REX from Sydney to Canberra. Very friendly check-in staff member gave me Seat 6A (Emergency Exit) and was very friendly helping me as it was my first REX flight. Plane was small but comfortable. Kath the flight attendant was constantly smiling and helping passengers. Were given some water and mentos for the 30minute flight. I will definitely fly REX again. But unfortunately now the Sydney to Canberra service has been axed and Qantas now has a monopoly. Shame that REX has dropped this route but according to their website there are a few reasons why it's been unsuccessful.","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Phil Schubert","","2004-12-13","Recently flew Rex from Armidale to Sydney. The prices here just keep going down its fantastic (was 98 now 86 on special). Great cabin really friendly crew. A bikkie or packet of chips and a cuppa are quite sufficient though perhaps not so great if you're raher hungry but for a quick flight its just fine. Coming back from Canberra it was a really windy day and lots of flights were cancelled. Rex booked me at no cost onto both the CBR-SYD and SYD-ARM sectors. Perhaps my only gripe was trying to quickly speak to a rex person in Sydney checkin - the supervisor wasn't wearing anything that made her obvious and I actually thought she was just another passenger. But all smiles and repeat business here.","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Paddy Ward","","2004-09-29","Yes I have to agree. I mean Rex has an excellent product but it should be focusing on regional routes. The simple fact is we are largely a ""Qantasised"" nation now and that's all there is to it. Alan Hume is right it's all about power and prestige and status (And sucking up to George W). What a self-centred bureaucracy this is turning into.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Wong","Hong Kong","2014-07-06","A380 HKG-SYD. It was a great flight A380 is steady and fairly quiet. The upper deck is almost entirely devoted to business class it is spacious a flat bed with great service and nice food and entertainment. There is also a lounge for us to relax read magazines watch film and so on. Amenity bag and pyjamas were given out it was overall an impressive experience. Arrival to Sydney was given express card for immigration and custom it was welcoming as it was quite packed at 7am in SYD airport.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Talbot","United States","2014-07-06","Flew RT economy NYC - Sydney last spring (March 2014). Personal entertainment system was fantastic. Seats were very good (considering I was in economy.) With one exception the attendants were all exceptionally nice. The food was very good and the wine was great. The whole experience was excellent.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Ben Merouane","United States","2015-05-12","AT200 April 28th CMN-JFK. Flew in the new Dreamliner flight was OK the food was horrible staff friendly at times except for one very rude attendant.","","","Economy","","6.0","3.0","2.0","1.0","4.0","","","3.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Paul Nguyen","Canada","2015-04-27","Check in was rapid in Marrakech. We were allowed 2 suitcases of 23 kg each. Entertainment was OK during flight. Food was OK. The fish was good. My hungry wife asked for a second meal. The arm rests of our seats were falling apart and glued with some glue that did not work. The staff were friendly. We flew Marrakech-Casablanca-Montreal.","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Denis Vasilenko","Russian Federation","2012-08-28","LED-AMS. E-checking doesn't exist so 40-minute line at airport. Onboard almost no room between seats very claustrophobic. FAs are average with no charisma. Flights on time. Hot breakfast is probably the only plus of this airline.","","","Economy","","3.0","1.0","3.0","3.0","0.0","","","2.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Simon Gilmore","New Zealand","2012-08-06","My wife and I recently travelled on Rossiya from Istanbul to St Petersburg. The aircraft was a second hand A320 which had been bought from a Spanish charter operator. It seemed nosier than other A320s we had been on and was about 20 yrs old. It was clean and tidy. Seat pitch was unbelievable we were squeezed in like sardines and the seats were like rocks. Food and service ok and we arrived on time.","","","Economy","","2.0","1.0","4.0","4.0","0.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Arman","Sweden","2015-03-20","Trip was Stockholm to Dubai via Doha (Economy class). Flow with the new 787 Dreamliner and as many have written here the seats are quite bad. Really disappointing since I had higher expectations on Qatar Airways. The seats are small legroom is tight and the IFE-box takes up to much space. The entertainment-system is good food and service is also good. Also flew with their A330 which is more comfortable but the entertainment system is really old now. Their best airplanes are without doubt the Boeing 777 which is both comfortable and modern. That's the plane I recommend if you travel with Qatar Airways. But for me I will choose another carrier next time.","","","Economy","","7.0","3.0","5.0","5.0","3.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ian Swithinbank","United Kingdom","2015-03-20","Flew LHR-Doha-Cape Town out Jo'burg-Doha-LHR back. Much cheaper than BA direct flight which we have used before. Service comfort and food all several grades better than BA as well. Well worth the extra 6 hours journey time and change in Doha for the better comfort and service alone. Change at Doha with 2 hour window was easy and actually broke the journey nicely. Will do again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Alan Hume","","2004-09-28","Rex has ditched its MEL-CBR run and has given notice that it will soon do likewise with the SYD-CBR service too if Govt business doesn't increase. The problem is unfortunately one of status and prestige. Exec Govt business fliers do not like ""small"" turboprop aircraft being bussed to the terminal from the aircraft having to declare to their colleagues in Qantas Club that they are flying Rex etc. etc. They like to be waited on hand and foot and have Business Class-size seats waiting for them at the end of a sealed corridor. It's a status/prestige thing that's all. If Rex could afford to operate midsize business jets on these premium services they would get more Govt business. Since this is not a viable option for them it must focus on regional services and forget the major trunk routes I fear to remain solvent.","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","A Chang","","2004-08-26","I had pleasant flight on REX  I had both SYD-CBR and CBR-MEL.... well done for Rex. Even though the costs and fleets they are using nowadays can't beat virgin and qantas but the service are unbeatable..overall I think they deserve more supports from all of us","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Paul Garde","","2004-08-12","Flew SYD-Ballina return on 6 & 10 August & very pleased with on time departures & early arrivals. Sole crew very friendly & helpful & fares very affordable compared to Virgin & Qantas on same route. Even my late check-in at SYD 15 minutes before take-off handled very efficiently & helpfully-unlike Jetstar these days. Flts not full and request for extra leg room seat very helpfully handled. Their promised new low fare regime deserves to be supported by Aussie passengers.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Xiao","Australia","2014-07-01","Flew QF29 to Hong Kong from Melbourne - great flight good service kept asking for drinks. The entertainment system is really old and our entertainment shut down and we were ignored for 1 hour the head flight attendant gave us $50 duty free vouchers.","","","Economy","","7.0","4.0","5.0","5.0","2.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Little","Australia","2014-07-01","Melbourne to Darwin and Alice Springs to Melbourne on B737s. Both flights were smooth and pleasant. Bag drop at Melbourne and check-in at Alice Springs (no check-in kiosks) were easy. Due to strong winds which affected the incoming plane the Alice Springs to Melbourne flight operated about an hour late. On the 4½ hour flight to Darwin a pleasant cold breakfast was served (yoghurt muesli etc) and just before landing a couple of biscuits and mineral water. On the return flight from Alice Springs my vegetarian roll looked better than the squishy meat pies and sauce served to the other passengers. The seats were comfortable enough for the flight sectors. The second flight was booked using Emirates frequent flyer points. Unlike a previous experience there was no problem checking in online via the Qantas (not Emirates) website 24 hrs beforehand.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Rafias Rauleco","Portugal","2015-04-22","12 April 2015 from Lisbon to Casablanca: I liked: 1) Flight on schedule. 2) Good pilot skills on landing. 3) Good leg room. What I didn't like: 1) The stewardesses were very unfriendly and rude with no smiles. 2) Drinks and food were below average. I was served a dry sandwich made several days ago. 2) There were dry splashes of food/drinks on the seats. 3) Old plane 737-800 that surely needs to be replaced.","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","2.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Emmanuel","United States","2015-04-17","I flew business class on Royal Air Maroc AT 200 last April 9 2015 from Casablanca to New York JFK. The flight was 1.5 hours late which caused me to miss my connecting flight to California by 10 minutes. The RAM representatives at JFK seemed eager to go home and did not assist the 3 or 4 of us who missed our connections. They refused to provide hotel or meal vouchers and basically left us stranded. We asked to speak to the manager but after waiting for a long time they said that the manager will not show up. RAM seems not to have heard of customer service.","","","Business Class","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Alan Sargeant","Australia","2012-05-18","Ekaterinburg to St Petersburg. Flight left and landed slightly ahead of time. Emergency room seat so had plenty of legroom. Seat did not recline. Breakfast basic but adequate and there was a choice. Flight announcements in English and Russian but cabin staff did not speak English not were they listening to foreigners speaking Russian. Aircraft adequate and there were no problems with the actual flight.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","4.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Chris Bent","United Kingdom","2012-01-03","London-St Petersburg-Novosibirsk. All flights on time cabin crew friendly and food pretty good and substantial. All planes were oldish A319-Airbus but comfortable and clean. I had to collect luggage and re- check-in after each flight which was annoying and there was no inflight entertainment but these were really only minor downsides to a trouble free journey.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Tony Mills","New Zealand","2011-10-20","St Petersburg to Rome recently. Modern A320 with comfortable seating and good leg room. Cabin staff friendly courteous and efficient with limited English language skills. Overall very impressed ands would repeat the experience.","","","Economy","","9.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P van Jaarsveldt","United Kingdom","2015-03-20","AMD-DOH-LHR. The lounge in Ahmedabad is very funny. All the airlines use it but it is more of a cupboard behind a restaurant. The flight to Doha is on an A321 and is fine. Its not lie flat or anything but its a very short flight. On the return leg we flew on the new A380 from Doha to London. That was a horrible experience and I will avoid this aircraft like the plague. The service is terrible you have to wait ages for anyone to attend to you. I think its because there are too many people. Stick with the 777 if you can. The IFE keeps hanging or the controls fail. I gave up after the 3rd attempt and went and sat in the bar with my wife which is quite pleasant.","","","Business Class","","3.0","5.0","2.0","5.0","2.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P van Jaarsveldt","United Kingdom","2015-03-20","LHR-DOH-AMD and back again. The lounge in London is really nice. We flew on the A340-600 which is quite old and is not lie flat but its decent enough. The lounge in Doha is horrible especially compared to the old one. Its huge impersonal and it feels like most of the airport is in there with you rather than being a quiet sanctuary. More like a school canteen than a business lounge. The flight to Ahmedabad is on an A321 and is fine. Its not lie flat or anything but its a very short flight.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pierre-Jean Trebuchet","United Arab Emirates","2015-03-17","BCN-DOH-DXB inbound flight made on January 5th after an outbound on December 18th with Royal Jordanian. BCN-DOH first leg was neither a good nor bad surprise: quite smooth check-in thanks to my Sapphire OneWorld status enjoyable VIP Lounge at BCN airport (although not well-provided at all about food) respected Priority Boarding no delays. Equipment was a newly-configured Airbus A330-200 I was seated in an emergency exit so I had extra legroom. Food average nice selection of beverages. Things became complicated when I collapsed on the 5th hour of the flight (hyper arterial pressure) and was put within hands of cabin crew. QR does not know how to manage a simple issue whatsoever: disembarked at DOH all the way to airport clinic then sent to Hamad hospital for further examinations. The nightmare took 19 hours. Had to fly back to DXB on the following day. Had to spend overnight at Oryx Lounge.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Andrea Mirra","","2004-05-25","I recently flew with REX from Adelaide to Melbourne and return and found them to be excellent. The staff were very friendly at checkin and on board - it was only 10 minutes longer than on other airlines (due to smaller aircraft) but the checkin was swift the baggage collection also efficient and all-in-all the same amount of time from checkin to baggage collection as with larger airlines (no huge queues at checkin or collection). Comfortable seating adequate snacks served on board. Wouldn't hesitate in flying with REX!","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Peter Cox","","2004-04-02","Yes the last couple of comments about REX are 100% correct. I fly with them up to 2 return trips a week from my regional NSW home so feel I am in a position to give an accurate and impartial view. The check in service at my regional airport and Sydney is outstanding the friendliness of the staff and the on time departures and arrivals(usually) is outstanding compared to the other players in the market.","","","","","","","","","","","","","0"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Paddy Ward","","2004-01-16","In response to a comment made on December 31 yes absolutely. Rex in my opinion help to keep the spirit of Ansett alive and I would be overjoyed for them to reinstate their Canberra-Melbourne service. There isn't much competition on that route and it would be good to see all of Australia's remaining three airlines serving it.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Jennison","Australia","2014-06-25","We travelled to Melbourne from Dubai on QF110 in economy last month. I have flown Qantas for forty years and each time I fly the seats are more cramped and the service is reduced. Never again. My seat 67B would suit a child of 12y or younger. My knees came to within 5cm of the seat in front of me and when the girl in front lowered her seat it was right in my face. I could not stand up to get out of the seat but had to crawl across the seats to get out. I am 70 years old so this distressed me and I could not face 13 hours in such a cramped situation. The staff were kind and as the plane was not full (am I surprised!) my partner agreed to move to another seat freeing up the three seats for me and allowing me to lie down. We had already flown 7 hours from Madrid with a 2hr stop over in Dubai so were very tired. I slept for a few hours on the mini seats but the armrests don't completely disappear so it was very uncomfortable. We had 2 meals in 13 hours all forgettable. However the wine helped. I am not heartless and did swap places with my partner to allow him to lie down too for a while.","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Harold Bush","United Kingdom","2014-06-25","QF28 Santiago to Sydney in business. The seat was very very comfortable the service was exceptional and the main course was delicious although not so the rather boring pumpkin empanadas that I chose for starter. Qantas flight attendants are some of the most attentive and professional I have come across. The amenity kit was nice and included what one would expect. The printed menu was a bit too casual and three were left for me which was a bit confusing because they were all different. It took me a while to realise (small letters which I find hard to read) that two were from the previous Sydney to Santiago and Santiago to Rio legs (on 11 June the Rio service was a special for the World Cup). Qantas certainly are well above the average and are different in many ways from other airlines. They try to be so different that they do not have a sign for the Business or First classes check in areas in Australia but instead there is just one in black that says Service. This is annoying and idiotic. I went the length of Sydney domestic terminal trying to find the Business class check in area which of course I did not find and was directed to the 'Service' area by a Qantas employee.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","K Mounir","France","2015-04-12","Geneva-Casablanca AT931. The flight with RAM was a pleasure. Brand new and very clean Boeing 737-800 CN-ROS on time. Good legroom clean and brand new! Nice smiling and professional cabin crew all announcements in Arabic French and English. Decent hot meal (chicken and fish to choose from). No IFE but a duty free was available on this airplane. Very good flight.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Girard","Canada","2015-04-10","Flew out from Montreal to Casablanca on March 21 with almost 2 hours late departure. Connecting flight to Tenerife was ok. Next flight on March 28 from Tenerife to Casa was late so we miss our connecting flight to Agadir. No airline staff available to assist. Had to find out by our self how to proceed inside the airport to book on the next flight. Casablanca airport had no internet available and no working phone so please bring your cell with a plan for Europe. You also need cash for the restaurants as they don't take credit cards. The trip back from Casablanca to Montreal was 11 hours late. No communication whatsoever from Royal Air Maroc and no way to inform our family. The washroom ran out of water mid way to Montreal. Water and pops was self serve at the back of the plane. I will never use this airline again and I believe it's better to pay extra and fly with a reputable airline.","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","1.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","S Powell","United States","2011-06-03","Kiev to St. Petersburg on new regional jet the AN-148. Leg room was a little tight but not unlike other regional jets I have flown. Plane clean service good and even meals were respectable. Flight attendants spoke no English and I spoke no Russian but my Russian-speaking son was with us so there weren't any problems. Pulkovo Airport in St. Petersburg - that's another story!","","","Economy","","8.0","","","","","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Misha Paramonov","Finland","2011-01-12","Helsinki-Saint Petersburg a short 35-50 minute flight. The service is somewhat limited due to the short duration. Planes a bit old and a bit scary. On one of the flights next to my seat on an old A320 there was a square piece of plastic on the floor with a sticker saying Boeing 777. I was petrified but we flew alright. A very good middle between major expensive and low- budget airlines.","","","Economy","","7.0","","","","","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","T Waters","United Kingdom","2010-12-14","Very pleasantly surprised. Airbus in good condition and things professionally run. Good flight at very cheap price (St Petersburg to Moscow).","","","Economy","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Herrmann","Switzerland","2015-03-17","I flew BRU-DOH-DXB and back. Even though the leg DOH-DXB is rated as first class I sub-summarize it as a business class trip because the cabin product is the same. The cabin and the seat are very comfortable nothing to complain. But the service level in general is very low. Starting by the performance of the cabin crew in business class: very hectic not really attentive. They don't use trolleys in business class they serve every guest individually from the galley. This leads to a very hectic atmosphere in the cabin because the crew has to walk a lot. They miss having any grace whilst serving it seems the invention of a service tray has been totally ignored. They bring your plate with bare hands from the galley when they realised that they forgot a spoon and knife they came back holding the spoon in one hand and the knife in the other instead of putting in on a tray and serving it nicely. On the short trip from Doha to Dubai this one-after-another type of service lead to the fact that the last business class row was served only 5 minutes prior to the start of the descent so the poor people could not even finish their meal. But the worst I had to experience was the check-in in Dubai: there was one counter for first and business class passengers and one counter for status members. Both lines totally overcrowded and the check-in procedure went on really slow. After waiting for more than 30 min. some of the first class passengers tried to move to the so called ""help desk"" to ask for check-in there. Suddenly a Qatar airways representative appeared and yelled at them they should go back to their line. I waited more than 50 minutes until I could check- in. The ""first-class"" lounge of Qatar airways is very small and old and was totally overcrowded. Not the way I want to be treated as a first or business class passenger. I think they have to do first a lot of improvement in their service level until they can compete with airlines such as Singapore Airlines.","","","Business Class","","5.0","4.0","2.0","3.0","3.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","David Pilkington","United Kingdom","2015-03-17","I had never flown with Qatar before but what a wonderful surprise. Early check in at Heathrow and returning at Kathmandu meant we had extra leg room seats on all sectors there and back. Drinks service was wonderful and you can have what you want I was allowed to have champagne with my dinner. The food choice was lovely and tasty. The staff could not do enough for the passengers I have to say I would recommend and definitely fly with Qatar again. If I had any advice I would say they needed another set of toilets on the planes and I found the seats a little tight although I am a large man and I had extra legroom so it did not matter.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"regional-express","/airline-reviews/regional-express","Regional Express customer review","Sasha Nikolas","","2003-12-31","Flew Rex from Sydney - Canberra last month and was pleasantly surprised by the level of service that is provided by Rex on such a short route(45min or so) Cabin hostess was extremely down to earth and friendly catering was quite good and we enjoyed breathtaking views on landing in Canberra. All in all I like Rex and think they should reinstate their Melbourne - Canberra service.","","","","","","","","","","","","","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","David Jordan","Chile","2014-06-25","MEL-SYD-SCL. First time with Qantas and liked it a lot. Fast check in great inflight service. Great food with lots of wine. Unusual and very tasty mid flight snack. Comfortable seats and enough legroom. I'll be using them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Green","Australia","2014-06-23","Flew QF702 MEL to Cairns and QF703 Cairns to MEL. The two flights were as different as chalk and cheese. Flight up was not enjoyable at all. The food was an inedible tasteless disappointment with no choice as to what you would like. Lucky we brought some snacks from home! No seatback IFE only a shared boring movie on a screen I could not even see. Come on Qantas entertainment is available on Jetstar for a cost but who cares. How can you expect people to just sit there for 3.5 hours. The small shared screens are an absolute joke. Please either use newer planes with IFE flights 3+ hours or give out ipads Q streaming as is done on the 767. Flight back was on the new VH-XZO with IFE and the food was a lot better and with choice this time. What a difference it was like flying a completely different airline. I really hope these inconsistencies are dealt with. I have always been a fan of our national carrier but why pay more if you are getting less then budget airlines are offering. Will recommend mainly on the basis of safety and punctuality.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Studzinski","Poland","2015-04-10","Casablanca-Munich. After horrible experience of Casablanca airport flight with RAM was a pleasure. Brand new and very clean Embraer 190 on time. Good legroom nice leather seats in olive-brown colour with red accents. Nice smiling and professional cabin crew all announcements in Arabic French and English. Decent hot meal (chicken and fish to choose from) excellent chocolate cake. No IFE or duty free available on E190. Very good flight.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Robert","Canada","2015-04-06","Flights mid January from Montreal to Casa and return early February. We were dissatisfied with this airline except for the fact that we arrived safely to both destinations. The service was not ""royal"" both flights were uncomfortably delayed the first by about 12 hours then the return flight by 24 hours which resulted in additional costs to us so a negative number re value for money. The seats were average for an economy flight ie. not great. On the flight to Morocco the meal was packaged pastry we had to chase the flight attendants to get bread and water. The plane was an old 747 the machine to make hot water for tea or coffee was not working and there was no inflight entertainment. On the way back in early February on a 767 the service meal and movies were good (3 star vs 0 stars averaging out to the one star below).","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Georgios Vrontos","Greece","2010-10-08","LED-HEL. Ticket much cheaper than the western airlines service not lower. The plane was an old A320 with standard seats. The flight was short they offered only sandwiches with water or orange. The airport is not that great but it is not the airline’s fault. The building was old and unpleasant.","","","Economy","","7.0","","","","","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Barak Aharon","Israel","2010-05-26","Saint Petersburg to Tel Aviv around 5 hours flight. No problem with the service staff speak english. No space for legs between seats -. don't fly them if you are above 1.80m. No entertainment on flight.","","","Economy","","5.0","","","","","","","4.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","S Smith","Australia","2010-01-12","Helsinki to St Petersburg - short flight 2hrs or so. Seat pitch was fine plane was exceptionally old still had ash trays smelt of musky smoke must have been flying in the 1960's. Flight staff dont speak English only Russian which was ok no need to talk to them. Flight was delayed by an hour or so due to snow. Actual flight was a bit scary... never been scared on any flight before but Rossiya Air brings about a whole new flying experience. I probably would fly them again if I was desperate or on a tight budget otherwise fly BA or Finnair.","","","Economy","","4.0","","","","","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ari Ayam","Sweden","2015-03-17","Went with Qatar Airways from Stockholm to Dubai through Doha. First flight was with their new Boeing 787 - Dreamliner. Good entertainment system high resolution screen but slow response in the touch and a lack of music and TV-series. The seat config is not good however the leg-room is a bit disappointing. Otherwise the Dreamliner is a nice airplane. On the way back it was with the A330 which is getting old and they should really change the entertainment system onboard. It didn't even work so the flight back was quite boring. Had a short flight with their B777 also from Doha to Dubai which is probably the best airplane Qatar has got right now. More legroom good entertainment system and so on.","","","Economy","","7.0","4.0","5.0","5.0","2.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Fairclough","France","2015-03-17","BCN to KUL via DOH. All flights on A-330 200 . The seatmaps for this type of plane are a little misleading. They all show the 4 rows of Biz Class in one large block but the reality is rows 1-3 are in the forward cabin and strangely row 4 only is on its own in a very small section between the Galley and Econ section. My wife and I were seated in seats 4 J+K. It does feel pretty private but of course you are more prone to any noise from kids etc behind in Econ. I guess you pays your money and takes your choice! Food copious and excellent quality on all flights but they can be a bit slow in refilling wine glasses. Even these refurbished A330's are beginning to show their age and frankly the seats are rather lumpy and not all that comfortable even when fully flat. Whilst the boarding at both KL and Barcelona was fine I have to say I was disappointed with that at Doha. 3 out of the 4 flights to or from there were from outlying stands  not jetways. I really find it hard to see how with a brand new airport that trumpets itself as one of the world's best that so many flights involve a long trek followed by being herded onto a bus and having to climb steep steps to board . That sort of thing may have been OK on a charter flight to Majorca from Luton in the '80s but really does not cut the mustard in 2015 on a Business class ticket on a supposedly 5* airline! But overall for the price it is a good product.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Donal Ryan","Ireland","2014-06-20","Singapore to Brisbane. Old 747 Showing wear and tear. Seats very tight no leg room. Staff not friendly and very slow to serve food. No water run during the 7 hours.","","","Economy","","4.0","2.0","2.0","4.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Dee","Australia","2014-06-20","JFK-SYD via LAX. Following my review SYD-DFW I cannot believe Qantas sends an old 747 to New York. Its a 20 hour flight from JFK to SYD via LAX. The seats are like timber and are surprisingly narrow the leg room is minimal entertainment system is terrible and very small screen though food was fine I couldn't wait to get off that flight. Next time I'm flying from JFK I'll just connect to Dallas and fly with Qantas from there Qantas should be ashamed they send such an old 747 to JFK. Why is there no A380 or 747 similar to the Dallas flight.","","","Economy","","2.0","1.0","5.0","3.0","1.0","","","2.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Colford","Canada","2015-03-23","Just flew from YUL to Casa on the older 747 operated by Royal Air Maroc. I was hesitant after reading reviews but alas I was pleasantly surprised. We were first to check in as we were unable to do online check-in in Montreal - no big deal if no one could then I was happy we were all in the same boat. Our agent was fantastic and have us options as the flight was basically empty but wanted to ensure my friend and I (both 6ft) would have ample leg room for the 6hr flight. Boarding was efficient and our ticketing agent was doing the boarding procedures at the gate. As we boarded the plane I was horrified to find no head rest entertainment system - but I was prepared with a charged tablet and phone. Needless to say our flight was a 2200 - I did plan to sleep a bit. Little disappointed the seats didn't recline - but again it wasn't just mine it was everyone and took comfort in knowing that those without the exit row weren't going to have their knees crushed by the person in front of them. The meal was better than any bought sandwich I've had on Air Canada would say for economy class this was above standard. The attendant told me I could take a row of seats to myself. Woke up a few hours later with an hour and a half till touch down changed my seat so I could look out of the window. A female flight attendant came by and said if I wanted breakfast I would have to go back to my original seat and then disappeared. The original steward who showed us the empty section told me he couldn't stop me from going to the back of the plane with my breakfast handed me my tray in the galley and promptly asked if I w anted coffee with a smile. Breakfast was bland pastries and juice and applesauce. So yes this isn't the all star Middle East type of airline experience but for 900$ return amazing service we got fed got to sleep and I would fly with them again my other options were to fly via turkey or London or Paris for a considerable amount more.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J McLean","United Kingdom","2015-03-20","Jan 23rd from JFK to CMN then from CMN on 19th Feb 2015. Flight departed JFK on time and arrived Casablanca almost 1 hour early! Staff at JFK were kind and helpful no complaints there. The only thing that got me worried was when the luggage took a long time and then one of my suitcases did not come off. I spoke to a luggage handler who located mine. The trip from Casablanca back to JFK was just as pleasant. I experienced no problems with their service inflight the food was just as good as most other airlines (and I have used many). The plane was clean both times I flew on them there were no delays and the staff were kind enough. I most certainly will be using it again in summer to visit my friends!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Seth Addo-Yobo","United States","2015-01-28","Upgraded to business class on flight AT201 from JFK to CMN. This was the first leg on the way to SSG in Malabo Eq. Guinea. The pros: great leg room in business. 2-1-2 staggered configuration with two rows. The cons: worn seats control for entertainment system not working so I had to get up and use the touch screen. My other issue was a dingy bathroom with bar soap. The flight attendants were not what I would rank as the friendliest I have met. I am glad I did not pay the full price for this business class. To be fair on the way back on AT200 they used a 767 in which the business class appeared to be upgraded. It was 2-2-2 with more modern entertainment systems.","","","Business Class","","5.0","4.0","2.0","3.0","2.0","","","3.0","0"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Per Urban","Sweden","2009-12-20","STO-LED Boeing 737. Efficient flights but be prepared for a strange service concept. You are offered a non-alcoholic drink tea/coffee and a chocolate bar regardless of its early morning flight or a late night one. It's a short flight so you might survive anyway but in this respect I prefer the competitor on this destination SAS where you can at least choose what you want to buy.","","","Economy","","8.0","","","","","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","Denis Chistyakov","United Kingdom","2009-11-15","LGW-LED-LGW. Usually I fly BA but the ticket price with Rossiya was much cheaper than usual. I booked 3 days before departure e-ticket as standard. Flight from Gatwick registration quick and easy. Outbound flight an A320 approx 40% filled. Seat pitch excellent. The interior look is slightly tired but seats are nice. Inbound flight an old ex-Aer Lingus B737-500 filled to 80% capacity. Aircraft interior in a tired state. Food great as it was a typical Russian mash potato with beef. As an overall evaluation very good value for money.","","","Economy","","7.0","","","","","","","4.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","A Nushanya","","2008-12-31","A frequent flyer with GTK Rossiya since I have to travel a lot within CIS and Europe. Recently I have decided to give up the choice in favour for this airline for good. First and major issue is there online booking service. Even if you have booked a flight online and you cc was charged it does not mean you are done. Often flights are being cancelled. Customer service do not even bother to inform the passengers about the changes in advance they just rebook you for another flight on another date (that happens!) and then refuse to make a full refund if you decide to completely cancel your itinerary due to the fact they have cancelled the flight on exact date you needed. To reach their head office in St Petersburg by phone is a nearly impossible mission since it is permanently busy. Reaching customer support toll free number is useless since they will anyway send you out for a personal visit to their office. As you can imagine it is very handful for business travellers. Visit to the office is a guaranteed 2 hours waiting in a queue. A typical Russian service for a not so cheap price after all. They do not have to care about customers satisfaction since they will anyway hold up to 60% of the market. There are basically only two sufficient airlines in Russia - Rossiya and Aeroflot. Both state owned and both with beyond bad approach to customers. Unfortunately no other choice. Its a shame that a huge country like Russia with distances of up to 10000 km from Central to Far East destinations can not offer its citizens an airline we could be proud of. Do not fly with Rossiya Airlines unless you have no other choice of course.","","","","","2.0","","","","","","","","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Jason","United Kingdom","2015-03-17","Travelled Business Class DOH-FRA. Was booked on the new A350 with flat beds. Two days before the flight plane was swapped to an A330 with ski slope beds. This is the third time I have had an aircraft substitution to an inferior product with Qatar. Until they can standardise their Business Class product to that of their 787's/A380's I would not recommend them as what product you receive on the day you fly seems a total lottery. If a flat bed and sleep is a priority for you avoid.","","","Business Class","","4.0","2.0","3.0","4.0","3.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","W Charlotte","Sweden","2015-03-09","CPH-DOH-DXB round-trip. CPH-DOH with Boeing 787 Dreamliner. Nice plane tasty food but very cramped seating on this 6-7 hours flight. Doha-Dubai shorthaul on an airbus 321 with great legroom under one hour flight but they serve a small meal and beverages. Dubai-Doha airbus 330 once again great legroom and service. After the ""spacious"" seating on the short flights the seating felt even more cramped on the longer flight between Doha and Copenhagen. But new clean planes and very friendly helpful staff on all legs still made the trip a pleasure. All flights departed on time and arrived ahead schedule. Smooth boarding.","","","Economy","","8.0","2.0","4.0","5.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Murphy","Australia","2014-06-20","Flew Melbourne to London return (QF 9/10) in business row 12 both ways (A380). Service on the Dubai - London legs both ways from the London based crews was absolutely superb. Professional friendly slick. I would fly Qantas every single time without hesitation if this was the standard. Unfortunately the service from the Australian crews on the Melbourne - Dubai legs both ways was kind of amateurish. Hot towels given out to one side of the cabin and not the other; crews coming through and starting to deliver pyjamas water and amenities kit without noticing that this had already been done; some customers receiving drink orders before dinner while others did not. The list goes on. Not earth shattering but disappointing. Row 12 is excellent with very few distractions or noise. The First lounge at Melbourne airport is a superb experience while the Dubai and London equivalents are fine. The chauffeur service in both Melbourne and London was excellent.","","","Business Class","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Dee","Australia","2014-06-20","SYD-DFW JFK-SYD (Economy). 15 hour flight to Dallas was quite possibly the best flight I have been on. The seats in Economy class on the 747 were excellent excellent legroom entertainment was brilliant food and service excellent. I will more than likely when flying to Mexico or East Coast use Qantas and fly via Dallas. Please see next Review for JFK-SYD.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","W Fellows","United States","2015-01-14","Royal Air Maroc continues to under perform which is frustrating for both frequent flyers or casual traveller. Latest CMN-NY flight non-working equipment and poor service overall. While understanding the air crew doubtless finds the current equipment deeply depressing (as RAM waits for new Boeing deliveries) the carrier really needs to step up interim maintenance and training to reach its potential and the stated Africa hub aspirations.","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","2.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Sankar Fuad","United Kingdom","2014-12-22","Used business class service from Gatwick to Marrakech. Service was superb food well presented and really delicious. The cabin crew spoke excellent English. The cabin was modern and very clean with really comfortable seats. The toilets were very clean and the plane was on time going and coming. The service reminded us very much of the seventies and eighties when services and food on most airlines were of a very high standard. Even though the fares were much higher than their competitors the end product was well worth it.We shall be using them again next year.","","","Business Class","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"rossiya-airlines","/airline-reviews/rossiya-airlines","Rossiya Airlines customer review","B Vincent","","2008-11-25","A major carrier serving St Petersburg (formerly Pulkovo Airlines). I was flying LED-CDG route on them and the airline is mediocre. Not bad actually but if you compare it to Air France ageing Boeing attendants looking tired nothing special meal. But what can you expect from the ticket cost round trip 150$? Nothing special indeed.","","","","","6.0","","","","","","","","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Wim Timmermans","Indonesia","2015-03-09","QR 957 on Jan 9th and QR 956 on Feb 1st. CGK-DOH-CGK Business A330. First and last time. These seats are a total disaster with a major design flaw. For sitting and lounging they are OK. When going flat however the footrest goes DOWN despite plenty of space and the midsection goes up. This gets you in a totally unnatural position. Their product on 380 and 777 is better but avoid the 330 at any cost. Just buy and economy seat or fly another airline who better understood the needs of BC travellers.","","","Business Class","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Singer","United Kingdom","2015-03-09","LHR-DOH-DXB and back. On London to Doha QF seems to use a mix of aircraft for their many daily flights I experienced the A340-300 both there and back. The aircraft is starting to show its age the seats are uncomfortable and the picture / sound quality on the video on demand sets poor compared to what you get on more modern aircraft these days. However the legroom seemed generous compared to BA Virgin et al. Service was good though on the way back they switched on the lights on a night flight while still over Romania so a good two and a half hours from Heathrow to serve breakfast. Doha's new Hamed International Airport is brand new and a pleasant place to transit through and from Doha to Dubai Qatar used a Dreamliner for what's only a 45 min flight. Despite small issues here and there I'd definitely take them again. They were the cheapest on the route and the experience is still better than what you get on most European (let alone N American) carriers long haul. QF and the other Middle Eastern airlines also haven't introduced the practice of making you pay to choose your seat and if you use the app you can change it as many times as you want (in my case I managed to get a free seat next to me on each stretch) pre check in.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Mackenzie","France","2015-03-09","Like Alison Swain who wrote on 24 February of her surprise at the window blinds being put down and the cabin lights dimmed during a daytime flight I likewise was dismayed by the same thing on a Doha to Paris flight in November 2014. The flight was virtually empty so I just got up and opened up all the blinds that the cabin crew had shut so that I could see out and enjoy the spectacular views of Mt Ararat amongst other things. I too wondered why on earth the cabin staff were making us think we were flying at night and I found it very irritating sufficiently so that I would hesitate to fly this airline again notably as neither the seat comfort not the staff service nor the food nor the inflight entertainment were particularly noteworthy.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Boehm","Australia","2014-06-20","QF 568 PER-SYD June 17 2014. Boarding was easy. The very seat comfortable good leg room. The food was fine. An overnight flight it was served in a sack of wrapped snacks with juice and fruit. I liked the fact the menu keeps changing and isn't the same year in year out. Drinks were served again before landing. Staff were fine.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Smith","Australia","2014-06-20","Flew business class MEL-CNS 9.30am departure was late due to change of wind. A last minute arrival of a family in business class = parents not seated together so I moved to allow the couple to sit together opposite their two children. I suspect last minute upgrades or Qantas family on standby. The 737-800 was the next gen so very new with very good ambience and good quality entertainment however very poor meal service bread no salad - main was fruit salad or two eggs with chorizo and spinach. Despite a lunch service and 1.30pm arrival wine not offered but I think you could request it. I feel that if I was paying $1000 for the ticket I would feel upset but I was using points to upgrade and so was the passenger seated next to me but he paid double my costs as a last minute booking.","","","Business Class","","7.0","4.0","5.0","1.0","5.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","E Murray","Australia","2014-12-22","My latest return flights with Royal Air Maroc were Casablanca to Agadir return. Both flights were on time (in fact one departed early so make sure you are at the airport with plenty of time to spare) boarding is very efficient planes clean with quite good leg room and cabin crew friendly. There was no meal service this being only an hour flight. I had excess baggage on both flights but it was easily sorted at both Casablanca and Agadir airports for a small extra fee. I have now flown a few flights both domestically and internationally with RAM and am very pleased with their service. They are reasonably low cost which is even better.","","","Economy","","10.0","4.0","4.0","5.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","H Hassan","United States","2014-12-18","I travel round trip JFK-Casablanca two to three times year for the past three years. Prior to that it was at least once a year going back 35 years. RAM is shortest and least expensive flight. Royal Air Maroc casts a bad image on the country. The 767s flying out of JFK are a mess. Broken seats toilets overhead bin locks and entertainment systems. Dirty seats carpets galley and toilets. The galley area is trashed after the first meal and the crew treats it like their clubhouse. First class doesn't come close to other airlines upgraded coach double or triple the price and not worth the cost. If you want the least expensive and quickest flight and can put up with horrible conditions for 8 hours than take RAM. Otherwise fly via Europe on another airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","A Ucfaaay","United Kingdom","2014-11-06","I had a return flight from LGW to RAK. Both the outbound and return flights were on time and boarding was nice and early so there wasn't a scramble to get everyone on board the aeroplane. On the outbound flight I was given an emergency exit seat which meant I had plenty of legroom. However even on the return flight seat pitch wasn't an issue. The food was poor. I had ordered a vegetarian meal and on the outbound flight it was inedible. The food on the return flight wasn't very good but at least was edible. Drinks were supplied and wine was also on offer. As the flight is only 3h15m I see the food as an added bonus rather than a deal breaker especially as the alternative is to with EasyJet or Ryanair who don't supply any free food or drinks. There was a video being shown during the flight but I spent the time reading so cannot really comment on the entertainment.","","","Economy","","9.0","4.0","4.0","2.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2015-03-04","QR1360 JNB-DOH. Seat 4A. After an on-time departure from JNB the bell went off to signal to the cabin crew that they could leave their jump seats to start their work in the cabin. Several passengers in the business class cabin took this as an indication that they could leave their seats even though the seat belt sign was still illuminated. A woman in the row ahead of me got up to use the lavatory. I told her that the seat belt sign was still on so she returned to her seat. Another passenger from row 1 started making his way down the aisle to the lavatory so the woman in front of me said “why don't you tell him”. So I also told him that the seat belt sign was still on and he returned to his seat. When the sign was eventually turned off about ten minutes later the woman in front of me while going to the lavatory stopped at my seat and said “do I have your permission to go to the washroom?” Honestly the crew should be paying more attention not leaving it to passengers to tell other passengers when it is safe to move around the cabin. A tense atmosphere on board could and should have been avoided by the crew doing their job which lets not forget is first and foremost about safety not service.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Sandra MCBride","United States","2015-03-04","DFW-Doha-Cochin Prompt boarding both ways. Delightful crew and great food. No complaints. However transfer at Doha could be a nightmare due to having to go security again.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Cummins","Australia","2014-06-18","Flew SYD to LHR return in economy and I noticed the little extra no longer exist with Qantas in economy. The food on both legs was tasty however the serving size small. The wine was nice and drinkable and no complaints when I asked for refills. Whatever happened to the hot towels? Whilst Qantas still advertise a basic amenities kit on both flights these were not offered. I found the staff service was friendly and efficient. As a gold FF member I put in for points upgrade and was lucky to get short DXB to LHR leg on outbound flight but would seem very hard now to get an upgrade on this flight. The possibility of the upgrade is why I choose Qantas over Singapore Airlines. Return flight home was delayed by 3 hours with an SMS notification which was later updated to inform the flight was on time only to turn up to the airport for and find out the flight was delayed so a 6 hour wait at Heathrow. The flight was only half full so I extra space made the seating more comfortable than it would have if packed in. All in all adequate but there is a reason why flight is half full hard to maintain the brand loyalty when other airline products are similar priced and better.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Connery Brian","United States","2014-06-16","Flew from Dallas to Sydney on June 14 with a brief stopover in Brisbane. I have nothing but high commendations to the crew and the staff. The service was top notch and nothing was too much to ask for. We had seats 70j and 70k and I am 6 foot and I could fully extend my legs and lock them under without hit my kneecaps on the seat in front. There was plenty of food and snacks. What made the impression was how understanding they were and even if the could not do it they would still try. We immediately went sightseeing because we were so well rested.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Cliff Kinghorn","United States","2014-10-08","Avoid this airline at all cost! Worst flight I have ever taken. JFK to Casablanca - we had assigned seats for the 3rd row and ended up in last row. My wife's seat was broken and overhead lights didn't work. After meal people literally bussed their trays as staff were no where to be found. Flight attendants were inept and surly.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Allan L Agerholm","Denmark","2014-10-05","Was due to fly from Marrakech to Morocco to catch connecting flight to Copenhagen. On arrival at Marrakech airport learned that flight was cancelled. No staff available and no information forthcoming. After a while was shepherded into a filthy bus which was in a horrible state with basic safety equipment such as seatbelts and emergency hammers missing. After a hot 3 hour bus ride (A/C not working) arrived at Casablanca airport only to find that airline had not informed of our delay due to their own cancelled flight and s gate closed and flight due to depart. Found an airline rep after a while and miraculously flight dep. was delayed and we boarded. Inflight service extremely poor. Not enough food; not enough drinks and only one service on a 3.5 hour flight with no possibility to buy further. Staff ignorant and disinterested. Toilets filthy and smelly.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Imboden Nick","Switzerland","2014-10-01","Terrible customer service. Travelling in business class connecting via Casablanca because of a delayed onward flight I was forced to change flights and wait there for 24 hours. These things happen fine. A key measure of service quality is how the airline then reacts when things go wrong particularly for premium customers. I have rarely witnessed such complete disinterest. It took me six hours - from 9pm to 3am - to get the airline to rebook me find my baggage and promise me a hotel. The guy who was issuing hotel vouchers then disappeared for hours without explanation or apology leaving myself and 20 others stranded. Eventually I had to take a taxi to stay in a hotel in the city 30km away at my own expense. Upon return to the airport the next day I asked to speak to someone senior to file a complaint and request reimbursement and was waved away. I work for an organisation which flies thousands of professionals in business class with the airline each year - even when made aware of this their level of service remained pegged firmly at zero. A 48-hour nightmare.","","","Business Class","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Tom Parker","United Kingdom","2015-03-04","Flew from LHR to DOH 23rd February for an onward connection to Phuket. The connection at Doha was very tight at 45 mins but I assumed that Qatar had it sorted for a quick transit. QR 002 arrived in Doha 10 minutes behind schedule so not an ideal start. It took ground staff almost 15 mins to get the first passengers off. Absolutely no help from ground personnel to fast track to connection. Despite dashing through security and arriving at the gate I was refused boarding and told that the plane had left. I know for a fact that this flight arrives in Phuket most days almost an hour ahead of schedule so why not wait for the dozen affected passengers. I booked my ticket direct with Qatar so would have expected them to assist me to make a tight connection that they sold me.","","","Economy","","5.0","4.0","5.0","5.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Aiken","United Kingdom","2015-03-04","Manchester-Doha-Melbourne 20th Feb 2015. First leg to Doha on A330-200 not fully booked I had aisle seat plenty of room for my legs (I'm six foot). My entertainment system froze halfway through the film I was watching so I ended up watching the screen on the next (empty) seat. Shiny screens so your reflection dominates a lot of what you watch. Food reasonable service seemed a little slow but overall a good first leg of the trip. There's only a 45 minute layover in Doha but they are well geared up for this and no trouble with missing luggage despite the gates being at opposite ends of the airport. Second leg to Melbourne on a 777-300ER almost full seats nowhere near as comfortable far less leg room. Better entertainment system than the Airbus matt screen so no reflection problems. Food probably slightly better but again seems to be a slow process. Overall however I arrived in Melbourne feeling fit and refreshed and would definitely take the same route again. Here's hoping for Airbus on the return journey.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Jeram","Australia","2014-06-16","QF9 outbound MEL-LHR on 3 June and QF2 inbound LHR to SYD on 13 June both with stops in DXB. Most of my mainline trips to London Dubai Singapore and HK are on Qantas craft. Despite all the criticism I have to say that Qantas on the mainline routes have upped their game. Excellent service from FA's. Meals can be a little inconsistent but have generally found this when the catering is resourced from London in particular. As a comparison my wife travelled out earlier on Emirates also on their A380 service. Same metal but more cramped and an inconsistent level of service from the FA's. No real negatives on either of QF2/9 save the usual gripe about the wait to disembark the A380 which applies to all.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Richard Greenwell","United Kingdom","2014-06-16","QF2 Heathrow via Dubai to Sydney. Paid a lot for an exit seat but not worth it as on the aisle near the hatch which the crew use to go to their rest station my feet were continually bumped as they queue up to enter the light just in side the door was annoying and the door banged every time so forget any rest. Surprised at the poor quality of food curry or lamb stew on Dubai leg the curry AGAIN or macaroni cheese on Sydney leg. Breakfast was a muffin so arrived in Dubai hungry had to buy breakfast from pain quotidien which was best meal on the trip! Crew were very ordinary. All in all not as good a flight as Thai gave us on same trip 3 months ago. So unless my return flight is much better will use another airline in future.","","","Economy","","4.0","3.0","3.0","2.0","3.0","","","3.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Mcgohan Gillian","United Kingdom","2014-10-01","I was supposed to travel from Casablanca to London the flight was overbooked the check-in was hectic the staff rude. No solution was offered no compensation. I had to take two flights via Barcelona and it took me 8 hours to get to London instead of 3! The staff were unhelpful and so unfriendly. I will never travel with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","R Aryal","United Kingdom","2014-09-14","Outgoing route - London Heathrow to Casablanca (flight AT 801) Casablanca to Banjul (AT 557) 23rd July 2014 arriving 24th July. Return. Awful service. Entertainment? What entertainment? No radio inflight movie or children's entertainment packs have ever been evident on any of the RAM flights I have been on. Every flight I have taken we have ordered non-dairy vegetarian meals - but they never materialise. This last flight (yesterday) they tried to serve us a family of lifelong vegetarians chicken! The staff refused to believe that vegetarian meals had been ordered - even when I produced the tickets which clearly showed vegetarian non-dairy meals were specified for all 3 of us. Transfer times at Casablanca are woefully inadequate which has always results in our luggage getting a few days extra holiday time without me - and there is always a slight of hand which somehow negates any chance of remuneration. This is an awful airline.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Moba Adam","United States","2014-08-28","On Aug 24 we get to Casablanca airport at 1am for our 4am flight to find our that it was rescheduled to 8.30am. No prior notice or updates on RAM's website and airport screens still showed 4am at 6am! There was a mob of passengers whose CMN-JFK flights had been cancelled the previous two days trying to get updates from a couple of clueless RAM employees. Concerned that we would get booted off our flight I asked a RAM agent who exactly was getting on the 8.30 flight. She said it was for passengers with confirmed seats on the original 4am flight. Her supervisor later confirmed that I and the other five people in our party had no reason to worry. We sat and waited our turn to check in. When we got up to the counter at 6.30am to our surprise the check in agent said ""sorry but we only have 3 seats left!"" After some back and forth we were put on the next flight at 5pm. She said because we were the only Gold FFs on the afternoon flight and business class was half empty they would make it up to us with an upgrade. In the meantime she sent us to one of their offices to get hotel vouchers where we could stay for the next 8-9 hours until the next flight. I got up to that office and of course there was another mob and more passenger-staff arguments. I got a chance to briefly speak with one of the RAM agents there and he said there was no hotel availability near the airport and what he could offer us was a hotel downtown (45+ minutes away). We declined and stayed at the airport. When it was time to check in for the afternoon flight the agent at the counter said any ugrades would have to be done at the gate later the gate agent said there was plenty of availability in business and we were the only ones on the upgrade list but that she could not do it - it had to be done back at check in or by the crew inside the aircraft! Nonsense. We get inside the aircraft and of course the head of crew says ""we appreciate your loyalty but the upgrade had to be done by the agents."" Forget it. We get to JFK we zip through US immigration with Global Entry passes only to wait close to 90 minutes for our bags!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","0.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","G Mossom","United Kingdom","2015-03-04","LHR-DOH return QR016/015 on the all Business class A319 paid for with QMiles. Excellent food and drink provided by good crews. Seats comfortable but a bit tight for anyone in the window seats due to the 2-2 configuration. IFE extensive but control via the i-phone style handset a bit temperamental. As a flight that was basically a 'freebie' helped by passenger loads under 50% this was very enjoyable. However if the flights had been full I suspect I wouldn't have enjoyed it as much.","","","Business Class","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Valentine Mendanha","India","2015-03-04","Flew QR on 3 Feb to Cape Town. The Dreamliner was most disappointing. Noisy Cabin. Narrow seats no leg room. And if you are above 5'10 you will struggle to squeeze in. Food portions were very small plastic fork and spoons mediocre and slow service. On a 8+ hour flight only served drinks once. Flights on all sectors were on time. Ran out of non-veg food on two sectors. Crew seemed amateur and clumsy. Except on the Jo'burg-Doha sector which was a daytime flight where the crew were cheerful and friendly they were grumpy on all other sectors. In between meals snacks were just a small packet of chips or chocolate. Snack with drinks only given on the Jo'burg-Doha sector were tasteless small bread sticks with a horrible salsa. Nuts would have been a 100 times better. Old hindi movies and very limited choice on TV channels. Never again on QR.","","","Economy","","3.0","1.0","2.0","2.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Anastasiades","Australia","2014-06-13","Canberra-Melbourne return. Although only 45 minutes in the air my ticket for the outbound leg said that dinner would be served. So I was surprised to get a tiny very cold chicken and lettuce sandwich. And that was it. You know what it's fine to not serve a meal on a 45 minute flight but don't say that you will. The crew were terrible. They were miserable rude and surly - with the exception of the cabin manager who was trying hard to make up for the rest of the crew. A passenger in front of me asked for some ice with his drink. The attendant called (yelled) to another attendant in the galley for ice who yelled back down the aisle that there was none. She then made an excuse that no ice is loaded on such short flights. After the fuss died down a miraculous cup of ice was delivered to the man by the cabin manager. Return flight got shifted to an exit row as I was boarding - a nice surprise. Crew were a bit nicer this time but still not great. Short TV show on overhead screens. Planes were clean and well maintained.","","","Economy","","6.0","4.0","2.0","2.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-06-12","Flew Darwin to Perth on 737-800 with winglets. No problem scoring exit row seats and with a hot meal served (which was very nice and a decent serve) plus complimentary beer and wine cannot really complain. I have taken this flight many times and service is always very good and catering better than other flights. Still love the cheese and crackers and ice-cream later on. After Feb flights to Sydney/Melbourne with appalling catering this was a nice return to the Qantas I like and the reason I fly them.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Mark Gaukroger","Australia","2014-06-10","Sydney - Dubai return - A380 - seat 13A. Lounge facilities in Sydney were comfortable and offered an acceptable selection of snacks and drinks. Boarding was efficient. Seating comfortable meals were of good proportion and quality was excellent. Wine selection and quality good. IFE selection was varied and up to date. The addition of the mattress to the seat makes a huge difference and the PJs add to the comfort of sleeping. Service was friendly and relaxed. I think this is the hallmark of flying Qantas. Overall a good product that made for an enjoyable flight.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","El Hayouni","Canada","2014-08-20","AT206 on Aug 17 CMN-YUL from Casablanca to Montreal delay of over 18 hrs in Casablanca we were not informed of the issue before. Due to their delay I missed my Westjet flight between Montreal to Edmonton I was told in Casablanca to provide them with information about my flight in Canada so they could rebook me with Westjet but when I arrived in Montreal there was no one to talk to from RAM team so I had to pay for my flight on my own. The ground staff were extremely unfriendly and rude to customers. No assistance or information provided all passengers were extremely frustrated. Flight chartered from Euro Atlantic with a 767 in very poor cabin condition.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","T Fay","United Kingdom","2014-08-14","I travelled to Agadir from Heathrow with a connecting flight from Casablanca. The outward bound journey was fine. On the way back there was a delay. Instead of leaving Agadir at 6.20 we left about 9am. There was only rude unhelpful staff on the desk a woman who made no eye contact and gave incorrect information. Finally got to Casablanca. My friend who was travelling part of the way with me had a delayed flight again and was given no information. We went to the information desk and was greeted by two female members of staff (one was eating something and spoke with her mouth full). She had no information on the delayed flight and said ""I will ask my mate"" who consequently sat there and smiled and did not speak. We were sent up and down the airport several times waiting for a meal voucher (we had left our hotel at 3.15am that morning. Eventually my friend got a voucher for refreshments about 12 hours later and finally managed to get his flight home about 5pm that day.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michalis Kapsalis","Greece","2015-03-04","Abu Dhabi - Doha - Athens. All flights on time. Food was good. Stuff great as always. The new Al Hammad airport is fantastic. Very functional luxurious and far less overcrowded than DXB or ABU. It really adds to Qatar great service.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anthony M Slark","United Kingdom","2015-02-24","I flew London-Doha-Kathmandu on 3rd February also in Economy class. The first flight was a Boeing 777 and the second an Airbus A-320. The first flight was one of the best I have had after a bad start. An angry inconsiderate passenger in front of me refused to put up his seat while lunch was served and was incredibly rude to me and the cabin attendant. The cabin attendant suggested I move to an empty emergency door seat which I did and had lots of legroom. The plane was immaculate as was the service. The second flight to Kathmandu was also excellent in every way. Both flights were on time and all flight attendants that I could see were extremely professional helpful and friendly. I highly recommend this airline to all. I am now looking forward to flying on the Airbus A-350.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Poropat","Australia","2014-06-10","MEL-SIN on an A330. As a long time QFF I was a little disappointed with many aspects of this flight. Our flight was delayed 2 hours due to 'faulty cockpit part' which had to be flown down from Brisbane. My partner and I travelled in Economy - the seats were dated with little leg room. The entertainment system was old tired and responded poorly to commands from the remote. The food was reasonable with a tasty side salad and a good offering of drinks and wine. Cabin crew were friendly and helpful. The flight was three quarters full so we were able to spread out during meal times. We arrived late but gladly at one of the best airports in the world - Changi. On international routes (aside from its flagship MEL/SYD-DBX-LHR) Qantas compares poorly with competitive modern and innovative Middle Eastern and Asian airlines. I suspect most Australians who fly Qantas do so for the QFF points - which day by day diminish in value and are harder to earn. Particularly on a route to Singapore the options for better cheaper and more modern travel are best serviced by Emirates or Singapore Airlines. Offering the more popular Premium Economy options is one way. More modern aircraft (think: Dreamliners and A380s) and a more diverse menu offering are other helpful ideas. Time to up your game Qantas!","","","Economy","","4.0","2.0","4.0","4.0","3.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Aaron Chia","Singapore","2014-06-05","I took Flight QF82 from Singapore to Sydney. The departure time was at 2020 but the flight only departed at around 2100. The personal television was ok and selection of movies was ok. They served dinner and the food was pretty good. The customer service was great as if you just went to the gallery during the flight they would be more than happy to help you. The overall experience was very good.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jojart Frances","Australia","2014-06-04","PER-MEL. We flew these flights last week. The flights were on time and the service was outstanding. The food was delicious and the entertainment was designed to make the time fly. Really great flights!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Abdelmajid Jlioui","Canada","2014-08-14","AT208 on Aug 2nd CMN-YUL from Casablanca to Montreal Delay of over 6 hrs in Casablanca. The ground staff were extremely unfriendly and rude to customers. No assistance or information provided all passengers were extremely frustrated. Flight chartered from Euro Atlantic with a 767 in very poor cabin condition.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","H Hassan","United States","2014-07-17","I travel JFK - Casablanca three times a year coach. Best price and shortest flight from U.S. They are now using 767s. If you are lucky you will get an upgraded aircraft with nice seats and seatback screens. The older cabins are well worn may not have a movie seats are soiled and can have an order. Since the planes are usually full expect the toilets to be a mess after a few hours. Plane departs and arrives on time unless JFK is having problems. When boarding try to get to the head of the line. I usually don't care since everyone gets on board but many Moroccan travelers have a lot of carry on and the compartments fill up fast. No baggage fee for two bags but 50 lb limit each is enforced. Overage is costly. Food is fine and plentiful but I have lived overseas a long time and not fussy. If you are picky carry something on. Casablanca: terminal is fine. Arrival is easy. Departure check in 90 min early because delay at counter with people re-packing bags because of weight and of all the check points. Airport police and immigration officials are efficient and rarely discourteous. Go to gate area and relax. There is a restaurant. If you keep your expectations low you will be fine. This is not a North American or European airline but is adequate. Remember your destination Morocco is wonderful!","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","G Walbrook","Australia","2015-02-24","CBR (QF to PER) to MAD Via PER and DOH. This is the second time I have flown Qatar and again was very pleased with the result. All check in staff courteous and helpful. Cabin staff very helpful. Food was simple but very good. Seat was particularly wide for Economy 18.9 inches I think and legroom and recline good. I never sleep well but the cabin and seating gave me the best chance it could in a fairly crowded economy class. Excellent value for money if you can get one of their promotional fares but good anyway.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K Wardrop","United Kingdom","2015-02-24","EDI-DOH (13/2/15) DOH-EDI (18/2/15) on B787 Dreamliner - 7 hour sector. Great to have this direct route and seems very popular especially for connections. Second time I have used this service third trip with Qatar. 787 economy seats uncomfortable the 3-3-3 configuration a strange choice. A330 service I flew on in June 2014 DOH-HKG seats were much more comfortable and 2-4-2 better. Metal box on floor on 787 restricts leg room. Leg room tight and unbearable when passenger in front reclines their seat (better leg room on Easyjet a low frills airline). Emirates 777 seats better from GLA-DXB. Cabin service and crew were good on this trip.","","","Economy","","8.0","2.0","4.0","4.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Alan Wan","United Kingdom","2015-02-24","Flew LHR-DOH-DAC. The trip started at the Qatar Business lounge at T4. I thought the lounge was excellent. Food service comfort all first rate. The first flight was on an A319 all business class. The plane feels very exclusive and the level of service and attention was superb. However as a solo traveller I would opt for a different aircraft if possible which allows every passenger direct aisle access. Saying that I sat on the aisle and my neighbour sitting at the window never woke me up getting to the loo. The food was the best I have experienced on a flight. The food I had particularly the main course - lamb with couscous were superb. The flight departed and arrived an hour late but on this occasion this was no problem as I had quite a long layover at Doha. The plane parked on a remote stand and we were bussed on a limo-coach type of coach. It was equipped with 12 spacious sofas. There was no queue at the transit security they x-rayed our bags and I was through to the Al Mourjan lounge within minutes. The lounge is huge with plenty of space to sit I found a sofa to lie down for a few hours before taking a shower and having lunch at the upstairs restaurant. This was a buffet affair rather than cook to order at LHR. Overall I cant knock the lounge it was lovely but I much preferred the LHR lounge it felt more exclusive and the food offering was much better. Unfortunately my flight was delayed by +2 hours and ended up eating again at the lounge. I tried the downstairs restaurant but it only served cold food so returned to the upstairs restaurant. I departed from gate A8 which took about 10 minutes to get to. Amazingly I was the only passenger in Business Class there are 30 seats in the Business cabin of the A330-300 and it was weird having 29 empty seats and 5 FAs to look after me. I had a glass of excellent Billicart Salmon Brut champagne as a pre-flight drink then a fabulous St Clair Sav Blanc with my meal. I chose the mushroom and basil oil soup followed by a rump of lamb. I was too full for a any dessert The food was not as good as the first flight and as expected for a 4 hour flight it was a three course meal rather than a seven course banquet. We arrived just after 2am and I was through immigration in no time. Mainly as there were so few passengers requiring to complete visa on arrival. The hotel had arranged for a fixer to collect me and deliver me to the car pick up point where the hotel mini-van was there to collect me.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Whittall","Australia","2014-06-02","Absolutely fantastic in every aspect our business class flight from Hong Kong to Sydney was amazing. The flight attendants were very polished and gave exemplary service. The food was good and the seat very comfortable. I cannot complain about a thing. One of the best flights we have ever taken.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jim Ash","United States","2014-05-29","LAX-MEL and SYD-DFW. May 2014. The LAX-MEL flight was delayed about an hour or more due to arriving passengers from JFK. The A380 mini Business Class Cabin with three rows is quiet and comfortable. My ear phones were not working and a couple of FA's offered to have me sit in the lounge to watch a movie which I did and they brought me a snack. The device did work afterwards in my seat. The flat bed really helps on a 15 hour flight. The food service was great. FA's were ready to offer any food and beverage throughout the flight. SYD-DFW had a great crew- exceptional attentive personal service. Chose 5J on the reconfigured 747-400ER and love that solo window/aisle seat. Food was good breakfast is the best and presented to you from the galley- not on a cart. ( pancakes fresh fruit smoothie/energiser drink tea toast with jam - you will not find this in the U.S.). Great conversation with a FA during landing as the Crew seat is in front of the 5A/5J seats. Slept for 7 hours on the 14 hour flight love the flat beds and the option for a mattress cover and blanket/pillow to add to the comfort. FA's are so eager to make up the bed unlike Domestic/U.S. airlines. This was one of the best experiences flying internationally second to Cathay Pacific.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Nirmal Singh Sembi","Kenya","2014-07-01","I flew from Marrakech to Casablanca and missed connecting flights due to delay with the first flight. The staff were extremely unfriendly and rude to customers. Only one or 2 staff at the Transit Desks assisted however others were frustrating with their efforts. Staff treated travelers badly.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Alexandra","United Kingdom","2014-06-10","I flew from Ldn Heathrow to Casablanca (return) and overall it was a fine experience. On the flight to Casablanca the staff were extremely unfriendly and rude to customers at times but if you don't need much interaction with them then I suppose it doesn't matter too much. On both journeys I had chicken and rice which was very dry and tasted pretty dull but edible. On the return flight the bread roll was so stale I couldn't cut it open let alone eat it. Leg room was actually quite good and I was able to stretch my legs - however I am only 5ft 3! Both flights smooth except for a dodgy landing back into Heathrow. I probably would fly with them again if I was left without a choice but if I could choose an alternative airline I would.","","","Economy","","4.0","3.0","1.0","2.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Denzil Bourne","United Kingdom","2015-02-24","Flew LHR-DOH on the A380 Lounge access at LHR was good but cheap Champagne. On-board the seat was great. Great food and beverage service. IFE was spot on too. DOH-DAC on A330 They used First Class seating as J seating so I managed to get a flat-bed. Food and beverage on that leg was not great dry possibly due to a delay out of DOH also the IFE has to be reset several times. Return sectors RGN-DOH was on the A330 comfortable seat once again the food from RGN wasn't great but I was hungry so ate it. DOH-LHR was on the Business One A319 aircraft. Comfortable Seats IFE didn't work properly (kept skipping) but I needed to sleep and I think I got about five hours.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Alison Swain","United Kingdom","2015-02-24","Just returned to Edinburgh today on QR027 from Doha on Dreamliner. As this is a day flight leaving at 7.30am which is why we booked it does anyone know why every single window blind was put in to blackout mode after breakfast was served (not done by the passengers) and the cabin lights dimmed? Stayed this way throughout flight couldn't even see what the FA was serving us unless you put reading light on. If I wanted the ambience of a night flight I would have booked one! Just wondered if it is Qatar Airways policy to do this even on daytime flights. We were in economy 12 E & F. More legroom on short haul 737s very cramped very disappointed passenger!","","","Economy","","5.0","2.0","4.0","2.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Bob Mitchell","United Kingdom","2015-02-18","QR008 Heathrow to Qatar. Seat 14c Economy. No issues at check in or gate Nice comfortable flight about as good as it gets in Economy. Friendly and helpful crew and probably the reason Qatar gets is 5 star award.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Isaacs","Australia","2014-05-29","Flew MEL-SIN-MEL on QF 35 and QF 36. Staff were professional meals were ok. My travel was booked with a partner airline (who performed the next two legs of the journey) and as such when I tried to purchase extra leg room seating was refused. The only saving grace was that both flights were not full and was able to move to spare seats. Top marks for effort for those on the transfer desk in Singapore. Realistically there is more room between the sates of a V-line country train than economy class on Qantas.","","","Economy","","5.0","2.0","4.0","3.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Jones","United Kingdom","2014-05-29","Brisbane to Darwin. Poor tired planes. Outbound ran out of food. Inbound 767 with ipads for the entertainment system. 4 cabin staff to service a 767 who spent most time trying to get the ipads working. Flew Qantas back in 1994 - remember now why we don't fly Qantas. Charging for a beer which can be bought in bulk for a dollar.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Y Ren","Australia","2014-05-28","SYD-BKK-SYD in Business. I think QF is really stepping up with outstanding service for tough competition. Great customer service on board QF 23/24. Staff are very professional and friendly provide personalised service to business class passengers. Food and wine was very good. First class toiletry bag was given to business class passengers. Sydney first class lounge is fantastic as usual. BKK QF lounge is improved as well. It was excellent flights. Well done QF!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Andrew Jones","United Kingdom","2014-05-24","Travelled with RAM from Pointe Noire Congo to Casablanca and onward connection to London. Given the negative reviews here I was more than a little concerned. I needn't have been. Both flights punctual unexpectedly good food OK crew. Only gripe was the 737-800 CMN-LHR had old non-reclining seats.","","","Economy","","7.0","3.0","3.0","4.0","2.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","T Youssef","Netherlands","2014-04-30","Aircraft was a nice looking B738 (CN-ROT). Flight departed on time the crew were nice to the passengers. When entering the aircraft we heard Moroccan music which was nice. The food was not bad. Seats were normal (I am 1.85m). The only thing that was not good was that the cabin crew did not inform passengers what they had to do if they have a connecting flight.","","","Premium Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Goossens Bart","Ghana","2014-03-13","Accra-Casablanca-Brussels 500$ for a one-way ticket. The baggage allowance was very generous 3x23 kgs and 10 kgs of hand luggage. Check-in was smooth and departure on time. The old 737-700 offers limited comfort and on the Accra-Casablanca there was not any form of entertainment  headphones were not distributed. The breakfast served was limited to a small cake a minute cup of yoghurt and a bread roll. The tray wasn't clean and there were traces of food on it from a previous passenger. The Casablanca-Brussels leg was a little bit better with acceptable food and more friendly staff. Nobody beats their price and that's why I give them 6/10.","","","Economy","","6.0","3.0","2.0","2.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Navid Akram","Qatar","2015-02-18","Flew from DOH-LHR on the 12.50pm flight and it was my poorest experience on QA to date. Started off well in the lounge with good service but as soon as I stepped onto the plane the AC was not working. The plane set off with a known fault. During the flight my in-flight system was not working and eventually I gave up. Furthermore on landing we were held on the tarmac without any update from the pilot and to compound a totally miserable flight the walkway was unable to be used due to power loss (not the fault of QA but added to the misery with pilots going into radio silence). What saved me from scoring the trip satisfaction as 1/10 was the usual impeccable flight crew service - top class. QA can do much better and on this flight the experience was anything but a 5* standard.","","","Business Class","","3.0","3.0","5.0","3.0","1.0","","","2.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Bob Mitchell","United Kingdom","2015-02-18","QR836 Doha to Bangkok new Airbus A380 should have been seat 46c economy but moved for no technical reason to a small economy area on the upper deck right at the back of the aircraft. Seat 27G. I chose seat 46c because of its position forward of the leading edge of the wing which on other 380's such as Emirates and Singapore are both relatively quiet and comfortable in turbulence. This new position was noisy (engine) and dreadful in turbulence because you are so close to the tail. I understand airlines cannot guarantee your seat request ""for technical reasons"" but there was nothing wrong with the seat I had chosen. My guess is that as a solo traveller I was probably moved to accommodate a group of two or more travellers that left there checking in and seat reservations until the last minute. I would love to know why people who book flights five or six moths in advance should be penalised for others that either book last minute or don't check in until the last minute. I was told by the cabin purser that the ground staff had moved many people and that that many passengers had complained.","","","Economy","","1.0","1.0","3.0","4.0","3.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Osiecki","Poland","2015-02-18","WAW-DOH-BKK and return. Check-in and boarding quick. Aircraft on all flights equipped with PTVs and a great variety of entertainment features good food unlimited drinks including champagne whisky and cognac. Staff very nice and helpful composed of staff from around the globe speaking very good English. DOH-BKK-DOH onboard brand new A380 - the most comfortable flight I've flown. Plenty of legroom very wide PTVs and comfy seats. Now it's hard to change QR for anything else.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Adlam","United States","2014-05-28","AKL-SYD. Business. Excellent TransTasman early morning flight. A short 3 hours with good personable service good fresh breakfast and actually very good coffee. What singled Qantas out was their help with getting me to a connecting flight in 60 mins. There was a medical emergency on the flight and I thought I would not make the connecting flight. The crew got me off and had someone escort me to my other flight. That was amazing considering this was not a Oneworld partner. Qantas really stood out from the pack!","","","Business Class","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Sylvia Hogan","Australia","2014-05-27","Flew business New Zealand to Brisbane 25th May. Used points and I am glad we did. If I had paid for this poor excuse for business class I would be more annoyed than I am already. Old scruffy dirty seats that obviously are or were Premium. Food slop (get rid of Perry!) Only two choices of wine? Never would I fly short haul business international ever again with Qantas. So very overpriced and certainly not what you would expect in (supposedly) Business Class. Flew Emirates BNE/Auckland. Chalk and cheese. What business should be! After almost 40 years with Qantas I now give up. I am at the age to want to enjoy comfort when travelling but will be looking at other airlines as if this is business on Qantas - forget it.","","","Business Class","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Philip Peace","Australia","2014-05-27","SYD/DXB on the A380. Was upgraded using frequent flyer points. A very acceptable product. Very cute little lounge area at the nose of the cabin to chat to passengers over a glass of wine and watch a large TV monitor. Configuration of 2+2+2 is a little more cramped than SIA (see earlier review) but still relatively acceptable. Although seat width is smaller by far the flat bed is very comfortable. Good food and wine. Altogether a great experience if one's upgrade application to use points has been successful. Would definitely choose another off peak flying date and repeat the journey to DXB on the flagship A380.","","","Business Class","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Rosemary Howden","Australia","2015-07-03","Mainly a comfortable trip. Seat comfortable, however controls difficult to work out. Food just okay. While respecting another country’s stance on alcohol, I think when one has paid a lot of money for the fare then some respect could be shown for cultural preferences ie wine with dinner. I found the one hour stopover in Dubai very annoying. Passengers must leave the plane, walk a long distance to the transit lounge, then go through security and then get back on the same plane again. bI was sound asleep when we arrived in Dubai and never settled again after this. Flight attendants were excellent but it’s a shame they couldn’t offer more ie better meals and wine. I flew with Qatar Airways business class 18 months ago and Royal Brunei Airlines does not compare with them,  although I acknowledge that Qatar Airways fares cost more.","Boeing 787","Solo Leisure","Business Class","Melbourne to London via Brunei","7.0","3.0","5.0","2.0","2.0","3.0","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Frank De Boer","Netherlands","2014-03-03","Flew BRU-CMN prices were far too high! 550 euro's round-trip even a trip to Dubai is cheaper! Flight was a pleasant one no delays - on time and some nice food served aswell.","","","Economy","","5.0","4.0","3.0","5.0","1.0","","","1.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","B Dubnick","United States","2014-02-19","We flew round trip JFK from New York to Casablanca to join a group going on a Jewish tour of Morocco. We were very pleased with the service provided by Royal Air Maroc. Both flights were on time. The attendants were friendly and helpful and the security was excellent. We would definitely recommend Royal Air Maroc!","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Azzouz","Netherlands","2014-02-17","I have been flying for almost 3 years now between Amsterdam and Casablanca (sometimes Tangiers). I fly about 5 round-trip flights a year with Royal Air Maroc. This is the only carrier to Morocco that I will be using!","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Johnston","New Zealand","2015-02-12","I had the pleasure of flying with Qatar from NZ to Brazil return and I found there level of service and food superb the only thing they need to look at is their entertainment system it is not reliable at all I spent 28 hours over two flights going there and 23 hours coming back and over the 4 flights in each case I found when you plug your head phones into the socket it was loose and gave a distorted sound. Really annoying when your in a airplane for 14 hours straight. I encourage them to check their systems.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Ghannadian","United States","2015-02-12","I flew Qatar last month multiple times DFW-DOH-IKA-DOH-MED JED-DOH-IKA-DOH-DFW. Have to say I agree with one of the previous reviews regarding staff behavior change as soon as they see a business or first class ticket. Had to change my boarding pass in Dallas while staying in the line the staff were really inattentive and not caring. As soon as I handed over my boarding pass all of the sudden the attitude changed and maybe apologized 4-5 times for making me wait in the line! Flight attendants are nice. Very polite some happier than others but overall very attentive. The food selection was not appealing to my taste but good specially if you are a fan of middle eastern and Indian types of food. Drink selections were really good. The meals are served a la cart. Has its own cons and pros. It is good to have the option of having what you want when you want. However can be bothersome in a sense specially when the cabin lights are turned off and are trying to get some sleep and the passenger next to you is trying to eat. Overall more satisfied with the short haul business class flights compare to long haul. Seats are very comfortable and wide. Plenty of legroom. I would be happy if the seat had a little separator/divider to give a little more privacy while sleeping specially if the passenger next to you chooses to read watch TV or eat. Doha airport is huge. Not the best airport for short layovers. Make sure you have at lease 90 minutes between two flight. I had 50 minutes and missed my flight. If everything goes well and right on schedule 50 minutes would have been enough but can be too short if your flight is delayed even 5 minutes and plane is not parked at a jetway and passengers are taken to the airport by the bus and so on. Airport staff are nice. Some are really helpful some not much I guess like anywhere else. The lounge is huge. Very contemporary decor. Not many food or drink options in the main sitting area. Two restaurants which can be very over crowded. Restrooms are very insufficient.","","","Business Class","","6.0","4.0","4.0","2.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Huang","Australia","2014-05-25","Same day Brisbane to Sydney (return). Flew down on QF8 (which departs/arrives international terminal) which is a 744 with new interiors. Flight great and a wide selection of IFE. The staff were friendly and even made a mandarin announcement for a Chinese tour group on board while we were delayed at SYD on the tarmac due to a late departing aircraft at our gate. Return trip was QF524 on Boeing 763 with ipads available. Again staff excellent and friendly. Only comment on both flights is that the cost cutting is quite evident with shrinking portions and less options (even at meal times). Overall though the QF domestic experience is outstanding.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K O'Dowd","Australia","2014-05-25","Brisbane-Los Angelesand Dallas Brisbane in Premium Economy. Worth the extra price. Great service attentive staff who go out of their way to make you feel comfortable. The extra space gives you more room to stretch. These may be challenging times behind the scenes but I didn't feel it as a passenger.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Higgins","Australia","2015-07-02","FAs address customers by name, very attentive service, meals tasty and plentiful and more food was available on request. Seats flat recline and pillows and duvets supplied. The IFE was not as expansive as other carriers but it is acceptable. Boeing 787 is noisier than the A380, but not the airlines fault. Would use again.","Boeing 787","Couple Leisure","Business Class","LHR to MEL via Brunei","9.0","4.0","5.0","5.0","4.0","5.0","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Riaz","United Kingdom","2015-07-01","What can I say. Third trip to Dubai and have used Royal Brunei on all three occasions and have never been disappointed. Efficient, polite staff throughout, seats very comfortable and ample legroom. Flight crew were very polite and attentive, food was superb and drinks selection is great too Would not hesitate to use them again to Dubai or even longer. The first time we booked with Brunei was a bit apprehensive as were only £30 cheaper per ticket than Emirates but since then would always choose RB over Emirates for Dubai","","FamilyLeisure","Economy","LHR-DXB ","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Meindl Michael","Germany","2014-01-30","Germany-Agadir return. 2 hour wait at check-in in Berlin. Only one jetway at aircraft more waiting in the December cold. No boarding pass was issued for connection in Casablanca. Transfer counter in Casablanca: A bulk of shouting passengers rather fearing to miss their flights due to the level of proficiency. Mobile boarding passes cannot be used to pass security. You have to use your force to obtain the boarding pass. Worst transit ever. Arriving in Agadir our bags were lost for three days. Return flight was good and almost on time. That prevents me from giving a worse review. All in all. Not again. By no means.","","","Economy","","6.0","4.0","3.0","3.0","1.0","","","3.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Khawla Amin","Qatar","2014-01-28","Cairo to Casablanca. Where do I even begin? Flight delayed for 5 hours and no announcement was made on the reason. No food or beverage vouchers were handed out. The flight was on the filthiest B737-800 I have ever been on. Food was simply inedible. The crew spent the entire flight chatting among themselves. The bathrooms as many reviewers here have pointed out were disgracefully filthy.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Meier","Germany","2015-02-12","4 flights 3 of them were a very nice experience. New planes on time and very fast good service. Flight nr. 4 (7h) was with a older A330 and the crew was not so motivated or a bit disorganised. Very slow service. They skipped the first run with drinks and snack and start to serve with the dinner after a while. It took more than 90 minutes to get the first drinks and some food. That flight was a very different experience and not what you expect from a 5 star airline. The new economy seats at the 787 are not very comfortable. hard narrow and a metal box under the seat.","","","Economy","","8.0","2.0","4.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Stonfer","United States","2015-02-12","Flew on 787 Dreamliner from Doha to Singapore. Must say I was so close to my neighbor that I was afraid we would amalgamate into one! All the other amenities and food experience went right out of the window. Anyway all the other things like food entertainment crew were good. But none of it matters when a 6"" slightly heavy guy sits in the plane. Qatar Airways might be doing a great job in the Premium Class but since majority of the people travel by economy it should rethink its strategy. Chances of me travelling on Qatar are very small.","","","Economy","","2.0","1.0","4.0","3.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","H Thompson","Australia","2014-05-23","QF3 and QF4 Sydney/ Honolulu return. Having read the dire reports of this particular route we went equipped with an extra inflatable cushion each plus a neck roll. The seats were not as bad as we expected although as cramped as you would expect in Economy. The price for travelling Business on this route is outrageous. Boarding at Sydney was a complete shambles. All the departure boards announced that the gate was open. However when you arrived at the gate there was a surly security man ordering everyone to sit in a holding bay next to the gate. Countless people turned up at the gate and explained that the boards said it was open to be given no explanation but ordered to sit elsewhere. The problem was that there was a JetStar flight to Honolulu that was late leaving and all their passengers were also in the holding bay. There was not one announcement as to what was going on. Occasionally a passenger would be called by name and allowed through but the rest of us had to stand and endure the glare from the security man. Eventually a woman security person turned up and was much more amenable but was muttering about 'security' procedures. Eventually they opened the gate and all the passengers went through. By this time the Qantas and Jet Star passengers were all mixed up and of course after the Jetstar flight had been called and was about to close there was one poor passenger who was still mingling in with the Qantas passengers and almost missed his flight! It was then announced that it was the 'late arrival of the cleaners' that had caused the problem. Total shambles. Onboard the cabin crew were cheerful and willing to help. The service of drinks is a bit bizarre they don't serve a drink before the meal so if you don't want wine (which was vile) you end up having a gin and tonic or other aperitif with your meal. Or not as the case may be. On the return leg I asked for a G & T they said they would bring one back but never did. I couldn't be bothered to ask again. The food was fairly awful. My husband had something described as pearl cous cous it looked like spider's eggs and tasted of nothing! The ice cream after dinner was the best part of the meal service. The Ipads are a complete waste of time the sound is terrible and after trying to get two or three to work we gave up. The staff must hate them as they seem to spend a lot of time sorting them out! On the way back boarding at Honolulu was very well organised. The plane was full but the cabin staff again were very good. Two of the call buttons got stuck and kept pinging every few seconds for about two hours but eventually they managed to stop the noise. Again the food was forgettable. All flights were on time and we arrived safely so that's what counts but 10 hours was quite long enough!","","","Economy","","7.0","4.0","5.0","2.0","2.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roger Stone","Australia","2014-05-21","SYD-SCL (Santiago)-SYD on QF27/28 again in Premium Economy. This almost feels like a 'flagship route' for Qantas these days. These flights are excellent and interesting and offer (if one is lucky) unbelievable views of the Antarctic Ice Shelf especially at this time of the year as the aircraft follows the necessary 'Great Circle Route' to and from Australia. Top professional service and a sense of a quality product on these 747 flights .I only wonder why Qantas doesn't offer Premium Economy Seating on its A330 flights into Asia as does Cathay Pacific. I'm sure it would be a winner.","","","Premium Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Annan","Australia","2014-05-21","Melbourne to Sydney and onto Hawaii and back on QF3 and QF4. After boarding found that the aircraft was older than others however we did not have an issue with the seating or leg room the service and meals were more than satisfactory and the crew were fantastic on both flights. If you would like to be critical the iPads take a while to get working if they don't work all together the cabin crew are very quick to replace it with another most of the time it was just a matter of turning it off and re booting. Both the domestic flights were also good as we travelled with a family of four we also found the baggage allowance of two check ins per person by 23 kg fantastic. When booking the flights our travel agent got Qantas as the cheapest out of Virgin Hawaiian and Jetstar.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","P Dawson","Australia","2015-06-14","MEL-BKK via Bandar Seri Begawan. First leg was on the Dreamliner, clean and comfortable. It was noticably quieter than comparable aircraft. The food was surprisingly tasty and the service was second to none. I fly many airlines and often bemoan the drop in genuine service across the board, but particularly the Asian based carriers that were once unparalleled in this area. Often it results in the obligatory greeting and smile at the door but then everything becomes mechanical and any request is greeted with disdain. Not RBA (I can only judge on this sole journey). Call bells were promptly answered and the attitude was genuine. 2nd leg to BKK was on an A320, showing age, but nonetheless comfortable and ontime. Sky Lounge and BSB terminal in general are a little ""tired"" but the ongoing improvement works are obvious and everything was spotlessly clean. I have read a few negative comments on the Sky Lounge. All I can say is it was clean, food was standard airport lounge fare and the WIFI worked. IFE was only fair but ok and theres alcohol served onboard. Great value for money","787","Business","Business Class","Melbourne to Bangkok via Brunei","9.0","4.0","5.0","4.0","3.0","5.0","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","I Gregory","Australia","2015-05-22","Melbourne to Heathrow. We flew business class in the new Dreamliner and although a dedicated Boeing fan was disappointed in the noise level of this aircraft. I think Boeing has to look at better insulation as the Airbus 380 is far quieter! As far as I'm concerned Boeing hurried this aircraft through too quickly and didn't get some things right. I see in the reports that the seats are uncomfortable on long flights comfortable seats are a must. Otherwise flying Royal Brunei is good value and I don't mind stretching the legs in seven hours hops. Business lounges at both stopovers pretty ordinary!","","","Business Class","","7.0","4.0","4.0","2.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Mustafa Gailan","United States","2014-01-24","I traveled twice in economy on their B747-300 from JFK to CMN round trips and didn't encounter major issues with the airline. The food and service was very good when I requested a change in seats they helped me right away. The plane was clean seats were comfortable and their personal screens had decent entertainment. I even had an incident were I lost a ring in the bathroom and the flight attendant found it and gave it back to me. Their timings are good I never suffered from delays. I also think that many times their tickets are overpriced.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Ali Solhi","Morocco","2014-01-23","Casablanca to Paris return. Food excellent and crew very friendly. Excellent omelette for breakfast. New leather seats on both Boeing 767-300 from Casablanca and return on Boeing 737-800. I was surprised with their improvements. Both legs on time.","","","Economy","","8.0","5.0","4.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Pedro Haddad Martins","Brazil","2014-01-14","Went from Casablanca (Morocco) to Sao Paulo (Brazil) in January 2014. There was nice space in economy class but the airplane (an old Boeing 747-300) was not well maintained (broken tray seat that did not recline properly) the toilets on-board were dirty. There was no individual screens and the sound system (for the movie or music channels) were not working during the flight. Nice dinner but terrible cold breakfast. The crew were inattentive and rude.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2015-02-06","JNB-DOH-KWI business class. Seat 4K on JNB-DOH on Dreamliner. On boarding went to lavatory to put on sweat pants and a tee-shirt and was offered on the way in a clothes hanger by the purser for the clothes I was changing out of. Nice touch. He came around and introduced himself to each biz passenger. One arm rest wouldn't move with the electronic function. Next thing I knew there was an engineer member of the ground staff lying in the aisle looking under my seat with a flashlight. Couldn't fix the problem but he sure tried. Food and service during the flight were excellent. Just before arrival in DOH the purser informed me that I would miss my connection to KWI and had been rebooked on a later flight. A member of the ground staff met me on disembarkment in DOH and took me immediately to the gate for my KWI flight which was delayed anyway due to fog in KWI. Lots of good attention from QR on these flights. I like the 1-2-1 seating in biz class on the 787.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Verri","United Kingdom","2015-02-06","Milan to Nairobi via Doha. Both legs on A320 aircraft. The newer aircraft on the first leg provided softer seating and entertainment on demand while the older A320 on the second leg had harder seating and no entertainment. Legroom is an issue because of the entertainment box under the seat in front of you (F seats) but otherwise okay. Recline is generous even though people behind you complain that it invades their space.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Little","United Kingdom","2015-02-06","I flew LHR-DOH-PER in business class in December 2014. Seats / staff / service excellent. Catering however for special diet (gluten free) was awful. Nicely presented but just dry chicken FOUR times over the 2 legs! GF is very easy diet to produce tasty meal. Just had a far better one on Qantas domestic flight in economy! Have flown all major airlines to Oz and this was the worst for me for food.","","","Business Class","","7.0","5.0","5.0","1.0","5.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Ruth Mackinnon","United States","2014-05-20","Attendants will ply you with excellent Aussie wine and very good food. Snacks galore. Unlimited choices on your TV. They provided plenty of blankets and pillows and the first leg was not crowded and they had no problem that I stretched out across 3 seats and slept a few hours.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Brydon","Australia","2014-05-17","QF28 from Santiago to Sydney on 12th May was a dream trip. Staff very attentive personalized service and great seat comfort. Cabin staff even suggested I try to get on an earlier flight from Sydney to Melbourne after clearing customs and immigration which got me home 1 hour before schedule.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","L Hainsworth","Australia","2015-05-16","Flew from MEL-CGK via BWN. They changed our flight timing from BWN to CGK to an unholy 2.00 arrival time in Jakarta. After consultation they gave us a hotel room and a free meal voucher for my family of 3. This made the 7 hour layover in Bandar Seri Begawan very pleasant. The 787 was a true delight. I enjoyed the inflight entertainment system Impian. It had a large number of videos and games to keep my child entertained. My wife enjoyed playing games too. On the A320 and the A319 they were starting to show their age. I hope they are upgraded shortly to 737 NG aircraft. The food on all sectors was excellent the only complaint would be the spicy chicken out of Jakarta more for Indonesian tastes. A new staff member on the CGK to BWN route on return was working really hard and learning the job. Price was excellent. Only slight grizzle was that the overnight BWN to MEL flight a few of the staff appeared grumpy and upon landing although primarily Australian and UK citizens decided that it was fun to discuss (in Malay) how tired they were and so on. We discussed this (attitude) with the head of the cabin crew who was lovely. She remembered us from a previous trip. Most staff were attentive and sincere. The seats are comfy and I am 6'6"" in height and have no trouble and do not feel cramped at all. I look forward to my next trip on Royal Brunei.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","C Davidson","United Kingdom","2015-04-19","Very impressed! We booked an economy return flight from London to Melbourne (via Dubai and BWN) for the Easter Break. We hadn't planned on going to Oz but after finding an amazing price with Royal Brunei we had to go! We had 6 flights In total and couldn't fault either of them. Flights were on time staff were very polite and couldn't do enough for you. The planes were clean. However the seats could have done with some more padding! I was in the window seat on row 50 (no windows) for two of the flights. Avoid these seats if you can as the side of the aircraft encroaches on your space and became uncomfortable. The food was varied for all of our flights but was tasty. The crew were very attentive and were giving out drinks throughout each of the flights. The wait at BWN Is a tad on the long side but that would be my only gripe. I will definitely fly Royal Brunei again.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Appelman David","Australia","2015-04-17","Flew Melbourne - Ho Chi Minh City return in Business first time in biz and must say it was worth every cent even though we managed to get a great deal. The new Dreamliner is a beautiful plane comfortable and quiet service was excellent as you were addressed by name and the food was divine and plenty of it. A couple of years ago we did Melbourne to Kota Kinabalu with this airline in economy and found them fine that is why when we seen the deal we couldn't resist. Check-in was a breeze at all points they use Cathay pacific lounge in Melbourne which is small but more than adequate . Staff are friendly and you are never left wanting we have already booked a trip with them in October to Bangkok we wouldn't hesitate recommending them in either business or economy but remember they serve no alcohol.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Patricio O'Dwyer","Argentina","2013-09-28","I just had a short flight from Casablanca to Marrakech with Royal Air Maroc Express and the overall experience was good especially considering the bad reviews I had previously read. Check-in in Casablanca was friendly and helpful.","","","Economy","","5.0","3.0","3.0","1.0","1.0","","","3.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","P J Trebuchet","United Arab Emirates","2013-09-22","BCN-TNG. Both legs were operated by old tired Boeing 737-500. BCN-TNG: check-in and boarding disorganized priority passes were not respected. Toilets on-board were dirty and smelly food was served cold and only 30 minutes before landing. Rude and impolite cabin crew with an exception for the Chef de Cabine who did his best. Inbound flight: 2 hours delay even though the aircraft was parked on tarmac no explanation. When I tried to get some information to RAM ground staff at Tangier I was told very harshly to sit down wait and mind my own business. Only one W.C was operative ""breakfast"" consisted in a dry piece of brad and an inedible croissant no jam no butter. Rude and ignorant cabin crew. I wonder how that ""airline"" can still be flying. Obviously never again.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Daniel Ludwig","Sri Lanka","2015-01-28","CMB-FRA business class. I took the night flight and I arrived rested in Germany 30 minutes earlier than expected so I was able to change my connecting flight within Germany and arrived earlier at my final destination in Germany. On my return to CMB in Frankfurt the ground handling staff were very impolite firstly when they didn't know which class I was in suddenly when they saw my ticket a smile appeared this shouldn't be every customer should be treated the same way. The flight from FRA to DOH had a delay therefore the connecting time to DOH to CMB was only 30 minutes. As earlier stated in some of the reviews from others some of the planes business class is just a better economic class as you are unable to rest. However I wouldn't mind recommending the airline.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C McLuckie","United Kingdom","2015-01-28","Flew economy on Boeing 787 Dreamliner from Edinburgh to Bali via Doha. Worst seating I have encountered in economy. Not only are the seats very narrow but some design genius who has never flown economy thought it would be a good feature to locate a large IFE box under the seat so one leg will always be constantly rubbing against it. When the seat in front is reclined there is no room to move so the people in the window or middle seat are trapped. Service was ok but choice of movies not as extensive as Emirates.","","","Economy","","4.0","1.0","3.0","3.0","3.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Curtain","Australia","2014-05-17","Sydney to Melbourne. After an overnight JAL flight from Tokyo to Sydney I connected with a QANTAS domestic to Melbourne. I made the mistake of taking carry on luggage that was way too heavy. The staff were quite understanding and arranged for it to be stored until the plane landed in Melbourne . It says something of the quality of the staff that they were understanding and patient when a mistake like this is made by a customer. The breakfast served was very good and quite substantial for such a short flight. Good IFE as well.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Don Coleman","Australia","2014-05-17","Brisbane to Auckland on B737-800. Business section was poorly maintained. Sticky residue from unknown source all over my seat and entertainment controls. The entertainment monitor was difficult to get out (bent or damaged fittings perhaps?). Staff appeared tired and unenthusiastic food on par with cafeé food (stale tasteless). Service is inconsistent. Bit of pot luck whether you will get reasonably good or poor service. Loose panels on wall and disgusting state of washroom suggest Qantas is cutting spending on maintenance and cleaning. I'm now one of the growing number of Australians who say ""anyone but Qantas"" when booking an international flight.","","","Business Class","","4.0","2.0","2.0","2.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Don Coleman","Australia","2014-05-17","LAX to BNE on Boeing 747-400. Business class (upstairs). Poor service from uninterested crew. This was once a great airline now service is just so inconsistent it's a joke. Even though this was I believe a refurbished plane the layout looks third world compared to say Emirates business class. Qantas fare prices don't seem competitive and poor value for money. If you're reading this to help you decide whether to fly Qantas or a competitor keep looking! Good points punctual that's about it. Yet another in the rapidly expanding ""anyone but Qantas"" group of customers. They seem to be on the verge of going belly up and have only themselves to blame.","","","Business Class","","5.0","3.0","2.0","2.0","3.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","H Matt","Australia","2015-04-06","I recently flew return from Melbourne to Bangkok (plane change in Brunei) with RBA and had a great flight(s). My positive experience started before I booked my ticket when I emailed the Melbourne RBA office with some questions they were always prompt and helpful with their replies. I emailed them again after I booked to change seats and experienced the same excellent service via email. Flights between Melbourne and Brunei are on the Dreamliner which is so comfortable. Then it is a 1 or 2 hour stopover in Brunei. Flying in business class I expected to go through security quickly but for some reason there was a long queue and it took over 25 minutes to get through? I did not experience the same on the return flight it was empty and I walked straight through. I spent the entire time in the royal skies lounge as there is nothing to do in the airport. The food etc was good in the lounge the only problem I had was with their wifi - it was slow and kept dropping out. The flight from Brunei to Bangkok is in an A320 or 319. It is comfortable enough but can not compare to the dreamliner. Using the fast track pass from RBA I was through the airport and in my pre-arranged car in under 25 minutes. Leaving BKK I got a pass to the Air France lounge. A very nice lounge with good facilities and quality food. Service on board all flights was exceptional. Staff were very helpful and polite at all times. Regarding the no alcohol policy I didn't find this a problem at all and actually enjoyed the break from it on my return flight after drinking too much on my holiday. From MEL-BKK a couple next to me pulled out a bottle of wine and the staff were happy to serve it to them so no problems taking it on board. Just remember to leave any opened bottles on board and declare any unopened bottles when transiting through Brunei. Overall I really enjoyed flying with RBA and will definitely fly with them again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Sargeant","Australia","2015-04-04","Melbourne-Bangkok-Melbourne. Royal Brunei continue to provide an excellent value for money going to Bangkok. It is a dry airline and no alcohol is served. The Cabin Crew are friendly and look to provide a good service. I have yet to meet an unhelpful flight attendant! The flight from Australia left on time and I easily made the short connection time for the flight to Bangkok. Food on all sectors is good and presented well. The Dreamliner (B787) is an excellent aircraft - it is spacious and the beds are lie flat and quite comfortable. The A320 from Brunei to Bangkok is the traditional seat up Business Class but reasonably comfortable for a short haul journey. The return journey was ultimately cancelled because of technical problems the first suggestion of delay came when the first boarding call was about to be made. There were a couple of further delays and notice given of them. It was five o'clock when the flight was to be cancelled. Business Class passengers were accommodated in a five star hotel with dinner and breakfast provided. No lunch had been provided but we did have access to the Business Lounge. Cancellation of my flight meant that I missed a connecting flight on a separate ticket to Canberra and Royal Brunei arranged for me to catch the same flight (at no extra cost) on the next day. An option was given to fly economy class on a different carrier and arriving on the same day as planned but I declines this. For the Business Class passengers I was satisfied with the treatment and the hotel that was utilized we were kept reasonably well informed as to what was happening and what the options were. I will continue to use Royal Brunei to/from Bangkok.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","K Joslin","United Kingdom","2013-09-09","I was due to travel from Casablanca on 6th of September (never travel on Friday) to Barcelona. Despite arriving early there was a long queue at check in. As is usually the case at Casablanca there was much shouting and arm waving during the process with the police called to moderate one argument which looked to be heading towards a fight. Eventually got to the front of the queue to be told that the flight was overbooked and they had no seat for me. I was given a boarding pass for the direct flight to London at 3pm the next day. I explained that I did not want to spend another night away from home and that I would like to transfer to any other flight to Europe. I was told there were no seats available. I was given a slip of paper to take to the cashier to claim 1500 Dirhams compensation. The cashier refused to pay offering only an upgrade to business class for my next flight. I spent some time at the ticket office trying to get another ticket to anywhere but was told that the ticket office could not issue tickets and that I had to queue up at a check in desk to ask if there was space on a flight. I did this twice which took until after lunch. I finally admitted defeat and went to the airline's accommodation office where I eventually was given a voucher for a local hotel.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Eben Boafo","United States","2013-09-03","I flew Air Maroc from JFK to Casablanca on July 12 2013. The flight was great. I did not encounter any of the negative comments I usually read. It was a great flight with very good food and excellent private entertainment.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","N Fitti","Spain","2013-09-02","Last month I flew from Barcelona to Casablanca and on to Marrakech. First flight was supposed to be at 4pm and it was cancelled. Next flight was at 8pm but it was overbooked and I didn't get on it. Booked on a flight at 10pm. This was delayed and we left Barcelona at 11pm. We arrived so late at Casablanca that we missed our connection to Marrakech. Tried to get information from staff but they were really unhelpful and not able to find any solution. Finally after 3 hours wait at customer services we were booked on the next flight to Marrakech which was at 11am the next day. Nobody helped us and all the staff we approached from the Royal Air Maroc were rude.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A M Slark","United Kingdom","2015-01-28","Flew QR 651 Kathmandu-Doha on 20th Jan and QR 11 Doha-LHR on 21st Jan. Both flights in economy class and were excellent. The first flight was on an Airbus 330 and the second on an Airbus 340. The cabin attendants were friendly and helpful. A small wet towel to freshen up after wake up would have been nice before we ate breakfast. Both flights were punctual. Food was as good as can be expected on a flight. The new Hamad Airport in Doha can only be described as superb in every way. My next journey will be on 3rd February LHR-DOH-KTM and two further round trips expected this year. I will continue to use Qatar Airways.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Bacallado","Spain","2015-01-28","KUW-DOH-TEH. All flights on time. Flying Qatar is always great. Fast and easy check in ground staff very attentive. Boarding on time and FA the best service of any airline I have flown so far. Comfortable A320 both sectors good legroom. Full meal on every flight. IFE also available. Doha new airport amazing. Perfect organization no lines for security on connection. Business lounge the best I've seen so far. Arrival on time bags on belt short after arrival.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Doug Slowman","United Kingdom","2015-01-28","Edinburgh to Doha flight QR 28 on 24th January 2015. First time I've flown with Qatar Airways. I would not hesitate in recommending them. I believe this is the best economy class flight I have been on. Spacious seating tasty food and friendly attentive staff. I have experience of long haul flights where the cabin crew get the service out of the way as quickly as possible and then disappear behind a curtain for the rest of the flight. This was not like that at all. They were helpful throughout the flight. I was very impressed.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Rowling","Australia","2014-05-16","Flew Sydney to Singapore on the first leg to Tel Aviv. Haven't been on Qantas for some years. The flight to Singapore and back on the return trip were pleasant. On time pleasant crew clean plane. Food was good seats ok considering that we flew economy. We would fly Qantas again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Vieira Manuel","United Kingdom","2014-05-12","Used Qantas on 8th May from Cairns to Sydney to connect to Kuala Lumpur for the first time. Was completely surprised by the quality of the service. The flight was on time the staff were really good and professional they served a tasty hot meal and even got a nice ice cream before landing. The inflight service was also good they put a movie and the news after that. For me living in Europe and knowing that most European airlines don't have a nice service in Economy anymore was good to enjoy such a good service as Qantas.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Harper","United Kingdom","2015-03-25","Recently flew as family of 5 from London Heathrow to Melbourne stopping over in Dubai and Brunei. While the trip was value for money the flight staff polite and the food ok (although not very varied and drink selection poor) there are a number of drawbacks to flying with them and we would not fly with them again if had more money. The stop over in Brunei is a very long 3 hour wait and very limited airport facilities (our local train station has more). The most annoying thing is the lack of customer service from Royal Brunei subsequent to our trip. We have sent 2 online forms and to date have received no response. Hint: remember to take all goods with you or/and do not leave in seat pockets/chair seat or on the floor - the verbal announcement is unclear.","","","Economy","","5.0","4.0","4.0","4.0","4.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Anderson Sue","Australia","2015-03-20","MEL-DXB return. Apart from the couple of hours stopover in Brunei between flight sectors the whole experience was excellent. The Business Class Lounge at Brunei International Airport was comfortable and provided very satisfactory food and facilities. The new 787 Dreamliner Business Class seat was very comfortable the food tasty and the staff most helpful. The inflight entertainment was adequate but not as extensive as many other airlines.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Moule Doug","United Kingdom","2015-02-24","Excellent went from Heathrow to Melbourne in October and returned last week. The improvement in Brunei has made a big difference. I like the two stops it equals out the journey and it is good to stretch your legs. The Dreamliner was very comfortable and the staff could not have been more helpful I quite liked the meals and the lack of alcohol doesn't bother me. All in all a very pleasant journey I will certainly be flying Royal Brunei next time.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Johnny Kovoor","United States","2013-08-20","NY-Casablanca-NY this past week. Outbound flight delayed 5 hours connection from Casablanca-Barcelona delayed another 5 hours. Airport staff for RAM were not helpful with no useful information. No one at Casablanca airport knew about our flight timing the standard answer was to check the screen. The seats onboard were not spacious service was unfriendly. The bathrooms were filthy at the time of departure both ways half way through both flights there was toilet paper on the floors counters were constantly wet. Food was palatable but considering the fine quality of Moroccan cuisine this airline meal didn't match up. On arrival in Casablanca we got bussed to the terminal. If you even remotely consider asking anyone for anything at Casablanca Airport they will ""beg"" for money so keep a lot of spare change handy. Ground staff at RAM Casablanca are the least helpful they don't speak any English!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","S Patow","United States","2013-08-12","The flight was horrible. Rome to Casablanca - had no one to help us - the plane was dirty service poor very unfriendly and not willing to talk with us even though we were trying to speak to them in French. Arrived 2 hours late - luggage didn't had to make repeat trips to the airport to wait for planes to come in to see if luggage was on it one bag did not arrive until the day before we were to leave - 9 days later.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2015-01-26","QR708 IAD-DOH. Seat 3K. Not sure what happened to QR this evening but from the start it is not what one expects from this carrier. My last four trips with QR including this one have entailed lengthy business class check-in waits at IAD. Why can't QR at IAD have enough dedicated business class check-in counters to manage the flow of checking-in passengers in a way that prioritizes high yield customers? Waiting 30 minutes to check-in from the business class line while watching economy class passengers who arrived well after me breeze up to the counter is just not acceptable. QR needs to look at this seriously. This isn't the first time I've encountered this while checking in for this flight at IAD. The flight left early. Turbulence early on delayed the dinner service. However once it started the left aisle of the business cabin was on to their second course before passengers on the right aisle even had a drink. The purser should ensure consistency throughout the cabin. The FA working in my aisle asked if she could clear my service items before I'd even been served the main course. I informed her that I hadn't had dinner yet. When ordering appetizers I was told that one of my appetizer selections might not be available as many other passengers had ordered the same thing. Really? The business cabin is not full and I'm in row 3. My main course for the dinner a lamb shank with root vegetables was entirely under-whelming. When put in front of me the sauces were congealed. Once I started to eat it it was only tepidly warm. The purser came around and asked me how my meal was and I told her it was not hot and that it looked like it had been sitting for a while. I got a nice smile and an I'm sorry Sir but no offer to have it re-heated or replaced. What particularly irked me was that just minutes after take-off the purser went around the cabin summarily closing everyone's window shades. A hand appeared from the row behind me to close the window that I was looking out of at that moment admiring the night time view of New York. There's lots of time remaining just after take off on a night-time transatlantic flight for FAs to go around the cabin and discretely close the window shades before sunrise. Believe it or not some passengers may want to see the night-time lights of New York Boston Halifax or St. John's. If they want to close all the shades early on in the flight they can at the least ask passengers if they want their shades drawn rather than just briskly machine-like marching around the cabin closing them. Passengers typically chose window seats for a reason. Sorry QR not one of your better days.","","","Business Class","","6.0","5.0","3.0","3.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","David Gilbert","Italy","2015-01-21","MXP-DOH-INC - PEK-DOH-MXP. 3 flights out of 4 on the 777 1 on the 330. Business seat on the 777 far superior compared to the rather cramped and angled 330. What I liked on the 777 seat is the fact that there is plenty of space and no ""foot box"" so you can sleep in any position and have freedom of movement. The 330 had the ""foot box"" which restricts movement and is quite annoying and doesn't go flat. Service on all sectors was excellent as was food and wines. Couldn't fault the staff at all. Having a 7 hour layover on the outbound trip we went on the free Doha city tour which was well worth it. Back in time to relax for a couple of hours in the enormous lounge. Would recommend Qatar but beware of travelling on the cramped 330 business class which is ok for a day flight but not a night flight.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Binding Ronald","Australia","2014-05-11","Flew SIN-MEL on 10/5/2014 Economy. First question why don't airlines and I only fly Qantas place families with children throughout the aircraft and not in a designated area on the plane preferable at the rear of the plane. Secondly we had a miserably crew flying back (a great crew flying up) it seems that returning crew are not that interested in serving or smiling and on this flight took ages to serve a simple meal. I am a real fan of Qantas and will always support them but on this occasion this flight was not what I expect from Qantas.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","5.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Thomas","Australia","2014-05-10","Caught flight from MEL-DXB-LHR. I'm always concerned when I catch a flight because in all reality it comes down to two things - food and staff. I have said it before and I will say it again Qantas needs to dump Neil Perry. His food selections and food inspirations are 'tripe' and while some people enjoy that most don't. On the other hand the staff were great. Acknowledged me by name and were very attentive. All in all a good flight but one that will always be marred due to the food IFE was OK buy could do with a wider selection.","","","Business Class","","8.0","4.0","5.0","1.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tanmay Bhakta","Australia","2014-05-07","I flew Sydney to Christchurch in economy class. Check in went very smoothly and staff were very helpful. There was a 45 minute delay for the flight. But the airline did apologize for it and said that it was due to bad weather. When we boarded we were welcomed by a smiling and friendly cabin crew. The plane was a brand new 737-800 which had an almost spotless cabin. The seats were very comfortable with plenty of leg room and a reasonably sized IFE. The food was great and was very filling. The toilets were also clean and fresh.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","O Kortum","Australia","2015-01-28","Flight from Melbourne to Brunei business class. Check-in was easy and fast the one dedicated counter was being used by a large group but one of the guys in economy told me to come to his counter before the line of people in economy. With RBA business you get a fast pass for immigration and security scanning which makes it much faster. RBA uses the Cathay Pacific lounge in Melbourne which is small but feels large the food coffee and drink selection is pretty good for a small lounge but the quality is very high. Onboard the plane the service was fast when I got onboard the flight crew was fast to come up to me with a drink (non-alcoholic as RBA is a dry airline) and welcome me by name. The RBA Boeing 787 is an amazing aircraft you really notice the larger windows and the way they tint is amazing. The business class seats on RBA are excellent fully recline large seat and a large touch screen TV. The only down fall of the flight was the main meal it was over cooked beef that was reheated like always on planes but the company who cooks it didn't look like they tested it very well in the air. Overall for the price I will always fly RBA when I can.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alan Phillips","United Kingdom","2015-01-21","The main problem flying economy class with Royal Brunei in my view is their Boeing Dreamliner aircraft I don't know who designed the seats in it's economy section but passenger comfort was clearly not a consideration. If you can sit on a park bench with your elbows pressed against your ribs for hours on end then this is the aircraft for you however I struggled. Leg room was actually not bad (I'm 6') but the seat width was very cramped with a reclining mechanism which just didn't work on my seat and others. A 2x4x2 seating configuration would have been far better than the 3x3x3 currently employed. Other in-flight irritations included toilets which could somehow display an 'engaged' red light when in fact they were empty leading to unnecessary queuing the inability to cut between aisles to visit an opposing toilet due to the tight seating layout and no seat hook to hang a jacket or jumper only an insecure communal locker somewhere forward. Overall an uncomfortable and tiring experience I want to forget.","","","Economy","","3.0","1.0","4.0","3.0","0.0","","","3.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Magdy Louka","Cyprus","2013-07-28","After a pleasant flight with Egyptair to JFK my return was from Montreal to Casablanca for a conference on Royal Air Maroc. A dreadful experience from start to finish. Only one inedible meal was served on the nearly 11 hour flight. Crew was rude and disinterested. The 30 year old B-747 had no individual entertainment but a hazy barely functional overhead TV monitor playing what seemed to be a century-old Arabic film. As others have reported the bathrooms were very dirty. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Murray","Australia","2013-07-24","London Heathrow to Casablanca June 4th 2013. After reading the many negative reviews on this airline we were very pleasantly surprised. We departed on time the flight crew were pleasant and the meal was good. I only used the bathroom early on in the flight but it was spotless. Legroom is a little cramped but overall we were very happy with the flight.","","","Economy","","9.0","3.0","4.0","5.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Elton Chapman","United Kingdom","2015-01-21","Outbound LHR-DOH-MEL return MEL-DOH-MAN. 3rd time flying Qatar business class. The Qatar lounge at LHR is incredible. Modern well designed comfortable with great staff and fantastic food and drinks on offer. We had a full breakfast with a couple of glasses of champagne and it was a great way to start our vacation. Our first flight from LHR was on the three class A340-600 and I was impressed. This was our first time on this aircraft type with Qatar and I was surprised how spacious it was. The angled lie flat seat was comfortable enough to get a few hours sleep. The galley is at the rear of business class so the front seats get served last. We had a couple of hours to kill in Doha before our next flight to Melbourne. This was our first time at the new Hamad airport. It was great not to have to do the long bus tour of the airport as you did at the old terminal. The business class lounge is really badly sign-posted but we found it eventually. The lounge was impressive but I think I was expecting more. Table service drinks throughout the lounge apart from one proper bar which is located upstairs. Return flights to Melbourne were on the 2 class 777. The space in business is incredible and the lie flat seats are comfortable. First time we've been given the mattresses which you now get with the usual PJs and slippers but only on night flights. I thought the mattress was a nice touch and added to the overall comfort. Our return flight from Melbourne used the Qantas business lounge which was really poor. Uncomfortable and a very poor selection of food and drink. I was glad to get out of there. Our Melbourne departure was delayed by 45 minutes and we only had a 65 minute transfer time at Doha. From my experience great customer service comes into play when things go wrong (like flight delays) and Qatar handled things superbly. We were met as we left the aircraft with details of our transfer gate and the aircraft was held on stand for us until we arrived. Our luggage was fast tracked and I was amazed to see it on the carousel at Manchester airport. The flight to Manchester was on the smaller A330.200 but again a great aircraft (slightly older) with an angled lie flat seat. Food and beverage on all flights was to a really good standard. But what really makes Qatar stand out though is the consistently high standard of service in business class. I was really impressed with this on all our flights and their five star status really is deserved.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Wijesinghe","United States","2015-01-19","DOH-CMB-DOH. Business Class. QR does not live up to its ""The World's Five Star Airline"" slogan on some routes. It could be three to four star service especially as they have varying business class products (seats IFE etc.) in their fleet. Outbound I carefully selected a B777-300ER when booking but they changed that later to an older A321 that did not have lie-flat sleeper seats on this 4.5 hour night flight that was scheduled to leave DOH at 01:05. It left DOH about an hour late due to the incoming aircraft's delay and failed to make-up the lost time when arriving in CMB. Boarding was very poor in DOH and CMB. The seats more like premium economy products in many airlines' fleets were most uncomfortable and the control buttons didn't respond well to make adjustments. No amenity kit was offered and the food served was slightly above average. It was good that there were only six passengers in the 12-seat cabin on that flight so we could spread out a bit. The two inflight staff members were very good and attentive. On the inbound flight the B777-300ER's seating product was in complete contrast to their A321 though still not on par with the latest offerings of some of their competitors and also their own B787/A380 business class products. The service and food were similar to the outbound flight. This flight was on time. The new QR business class lounge in DOH is outstanding and amazing in terms of design and services available. The new DOH airport itself is not as good as places like Changi in Singapore but a huge improvement over the old one. I would use QR again on this route due to their three daily flights to CMB and their OneWorld membership that allows me to earn Avios and Tier benefits as a Sapphire OneWorld member.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Ken Howie","South Africa","2014-04-30","Johannesburg - Sydney on retrofitted 747. Seats very comfortable and enjoyed good sleep in both directions. Good choice of food from Neil Perry menu and knowledgeable advice on wines. Service excellent throughout. Entertainment system proved quite frustrating in use.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Dianne Gough","Australia","2014-04-30","Flew Brisbane - Dubai - London on A380. We were lucky enough to snag seats 32 J&K which are a pair of bulkhead seats in the economy section on the upper deck. It was a peaceful oasis at the back of the plane. Seats were comfortable and we had plenty of legroom due to the bulkhead. Storage bin in the side was excellent for storing handbags coats etc for easy access. Service from staff was excellent. Very friendly and efficient. Food was surprisingly very good. Drinks and fruit/snacks were offered regularly throughout the flight. I hope we are able to snag these seats again next time we fly. So much better than the downstairs economy section. IFE was good with plenty of movies games TV shows and music to choose from. All in all a very satisfying flying experience.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","P John","Japan","2015-01-19","MNL-BNW. My 1st time with this Airline another very pleasant surprise! Fantastic food and service. Unfortunately no on seat video although announced. Airbus A320 showing age to be replaced.","","","Business Class","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Gillian Eldridge","United Kingdom","2015-01-19","I travelled from Heathrow to Melbourne assisted travel stopping at Dubai and Brunei. on 9th Dec and back on 4th Jan. The plane was comfortable the service excellent the staff were helpful and always cheerful the food was good and legroom was better than other airlines. I was not looking forward to the journey on my own but I couldn't fault anything including the excellent assisted service.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Murray","Australia","2013-07-24","June 17th. Casablanca to Dakar Senegal. Our second flight with RAM in a fortnight and again we were not disappointed. Flight left on time aircraft was new the meal was very nice and the flight crew pleasant. We chose RAM because it was a direct flight and the price was reasonable.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Alain Girard","France","2013-07-10","Flight supposed to be direct from Marrakech to Marseille. In fact flight Marrakech to Bordeaux (500 kms north of Marseille) then stop for 40 min blocked in the plane then flight Bordeaux - Marseille. 4hrs 15min instead of 2hrs 30min. No notice from Royal Air Maroc before plane registering (if they advised people could have taken Ryanair flight leaving around the same time!). In the plane no place for the legs very poor food no entertainment.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pillai Sreenath","France","2015-01-19","I had flown on BRU-DOH-BOM leg which was a nice and enjoyable trip for me. The check-in was quite comfortable for me. Considering the fact that I have some health issues pertaining to my back I was allotted a bulkhead seat with extra-leg space for the BRU-DOH 8 hour long sector. The welcoming by the cabin crew was very appealing and we were served with fresh towels and candies. The in-flight entertainment was also good since they had movies and other audio-visuals in the most updated forms. The food served was very delicious and was specifically served to me as per my special request for food. All the cabin crew were very pleasant and had a smiling face all the time which was very warming for everyone. The only drawback here was that the cabin crew being English speaking could not communicate with the mostly French and Dutch speaking passengers. Overall I recommend it for further trip. I have my return leg with Qatar Airways and will update you soon about my other experience.","","","Economy","","8.0","5.0","4.0","5.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Marcus Nyberg","Sweden","2015-01-19","Stockholm - Doha - Nairobi return. A very comfortable trip in new airplanes (Dreamliner for one leg) helpful staff very tasty food and a great entertainment system. The change of planes in the middle of the night is not that great but the advantage is that you quickly go to sleep on the second leg. In spite of the great flight experience I am a bit hesitant to choosing Qatar again given the reports on how they treat some of their staff.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Govindraj Gopinath","Australia","2014-04-27","Travelled with the family from MEL-JFK on PE class by QF93/107 on 5 April and return by QF108/94 on 19 April. Overall very satisfied value for money and PE class stood for its rating. A380 hands down is very quiet and spacious. Transit experience at LAX can be very exhausting but can't be blamed on QF. Flight deck update apt including sharing the flying route and vantage views. Seat legroom and comfort fine but would have preferred little more leg rest adjustment features. Noise cancelling headsets provided amenity kit provided onward but not provided on return. Table linen service with menu cards and real cutlery provided. Two options for main course and breakfast provided but Neil Perry recipe can reconsider the meagre dessert servings; food little bland and not appealing. Welcome drinks with bubbles a special by QF compared to other competition. Stand out was the staff on board - genuinely friendly courteous and engaging in short conversation. Onward flight supervisor personally introduced addressing last names and walked through the features of the cabin and service. On return leg night flight one of the crew woke all sleeping passengers to advise them to eat since it is a long flight and breakfast was not for another 12 hours - a very caring touch. Mid flight snacks and beverages frequent. Crew pleasingly responded to request for dessert wine and cappuccino. Toilets shared with business class kept clean. Overall arrived with less fatigue after 23 hours flight and thanks to Qantas PE good service.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jay Howard","Australia","2014-04-27","BKK-SYD. Off to a bad start when they tried to change my seat at check-in with no explanation. On board they had screwed up my pro-ordered meal was given no entree (I had to ask for it when I realised I had been forgotten) and given the wrong main course - an inedible chicken dish (slimy and fatty meat) on a bed of awful-tasting rice. Staff were apologetic about the errors. Breakfast was poor quality a ricotta and spinach pastry item that was cold in the middle. Given they push you to pre-order meals online in Business class they could at least get it right.","","","Business Class","","3.0","3.0","3.0","1.0","4.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","E Rush","Australia","2015-01-14","MEL-BWN-BKK. Flights were on time and the cabin staff were professional and courteous. The aircraft were in good condition and the in flight entertainment system on the MEL-BWN leg was excellent (touch screens dozens of movies and games) but was less comprehensive on the BWN-BKK short haul. The food was atrocious on all legs. It was the worst I have encountered since the 1970s (soft rubbery vegetables meat that smelled ""off"" garish desserts ersatz ""bread"" all completely inedible). For this reason alone I am extremely unlikely to use this airline again. One final point: the seats were the hardest I have encountered in any airline.","","","Economy","","4.0","1.0","4.0","1.0","5.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Amil Wanasundara","Australia","2015-01-11","We flew from Melbourne to Bangkok and back through Bandar Seri Begawan. The interior was plain and the seats were uncomfortable. The worst was the food and service. The service was slow and we were one of the last to be served every time and from Melbourne to Bandar Seri Begawan from Bangkok to Bandar Seri Begawan and from Bandar Seri Begawan to Melbourne there was only one meal option available by the time the food service got to us. This was not the meal we wanted and once the flight attendant said ""try it"" almost to say eat it or go hungry. Not to mention the food we received after all that was bland and tasteless. I fly around a lot and this was the worst airline and service I have ever experienced. The airline was cheap and nothing like their persona. I would not recommend this airline to any one a budget airline would be better.","","","Economy","","","2.0","2.0","1.0","3.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Oulif","Netherlands","2013-06-28","AT850 last Monday. A good flight with RAM. 738(RGJ) this aircraft has a sky interior that was very nice. Crew were not too friendly. The food was good and service was not bad for the price I paid (€105). I really like the seats. One thing RAM needs to do: FA's need to be more friendly to passengers.","","","Economy","","7.0","4.0","3.0","5.0","3.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Farid El-Hayouini","Canada","2013-06-06","Montreal to Casablanca. Prices: higher than any airline out there. Seats not comfortable and food horrible. Staff not friendly at all. I wish there was another airline on the same route.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","S Yun","United Kingdom","2013-06-02","CMN-LHR. The experience was shockingly bad from start to finish. Chaotic boarding which left London-bound passengers worried that they may end up in Toulouse no explanations given for delays very cramped seating announcements (including the safety demo) made in barely audible barely intelligible English the list goes on. I've also never seen a cabin so poorly maintained.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Thakkar Deepak","United States","2015-01-19","Dec 15-Jan 1. QR734/556 and 733/557. DFW-DOH-BOM R/T on QR 777 (LR and ER) in business with family over the holidays. I flew Cathay in First from LAX-HKG R/T just a few days earlier and felt that this experience was on par with CX First and in some areas even better - and that says a lot as CX is world class. In my 15 years of top tier business travel this business class experience stood out as the best. Right from the pre departure drinks service to the excellent restaurant style (and quality) meals to the amenities on board (excellent Ferragamo and Armani kits mattress pads duvets pyjamas superb champagnes) to the crew and the world class new lounge at Hamad - this was an experience! The Business/First lounge at Hamad is huge (not Emirates huge) but manageable. The shower amenities (L'Occitane) and the restaurants in the lounge are excellent (yes Krug is still being served in the business restaurant). The bus transfer (once) was in a bus with 8 lounge style sofa seats. A good way to start the new year!","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Khan","Palestinian Territories","2015-01-19","Manchester-Doha sector.–While boarding had to wait in the walkway leading to the aircraft door as clearing of the aircraft was in final stages of completion unfortunately icy cold gusts of wind were funnelling into the tunnel. However all this discomfort was easily forgotten on seeing the warm and cheerful welcome we received from the two smart cabin attendants at the doorway. As usual Qatar airways aircraft was spotlessly clean. The 2-4-2 seating of the A332 is ideal for couples who wish to have their space remain uncompromised. The seat pitch of ~32” and width of ~18” is better than many other offerings which give a claustrophobic ‘sardine-can’ambience the cushioning is also more comfortable. The IFE has been upgraded to Touch Screen technology and the availability of Wifi is a further value addition. Service by the cabin staff was as good as ever. Flight deck crew also kept passengers updated on relevant flight parameters. Compared to my previous experience the only aspect that has slipped was the catering. On this sector breakfast and a snack were served I had requested a low-salt diet which was complied with in both instances but the quality of the offerings was very average tasteless and just warm the quantity of the serving has also diminished since my last economy class flight. Doha - Islamabad sector. Due to foggy conditions across parts of the North Indian sub-continent the flight was delayed by some 11 hrs. Though the airlines website stipulates that passengers whose transits exceed 8 hrs would be provided hotel accommodation commensurate with their class of travel they were unable to do so in many a case as the airport hotel had been totally booked they did however provide meal vouchers and make the ‘quiet rooms available to the stranded passengers which I feel did alleviate their plight to some degree. The flight left on time according to the new delayed schedule and service on board was as good as always cabin crew were very pleasant and helpful throughout catering quality/quantity somewhat less than previous experiences but quite acceptable. The aircraft was well maintained and the as clean and tidy as I have always experienced with Qatar Airways.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S West","United Kingdom","2014-04-24","LHR to SYD via Dubai on an A380. Overall the Qantas product is average at best which is a shame given the excellent product that once it was. Boarded aircraft at LHR and offered a drink however once finished glasses collected and despite a 2 hour delay nothing further was offered. Not sure what the current procedures are on Qantas however once the plane had finally taken off it was another 2 hours before a meal or drinks service was offered bringing the aggregated time of almost 4 hours without any service. This is simply not acceptable when compared with the competition. Once the service had commenced the food and drink offering was significantly more Spartan than previous trips on the carrier. The stopover in Dubai was OK - the emirates business lounge was enormous however the one thing that was not sufficient were the shower facilities with a 30 mins wait despite the overall lounge being almost the size of a football field! Once on route to Sydney service again was slow following take off demonstrating that the London leg was not a one off. The IFE package was however excellent and the seats on board very comfortable. Something that does seem a waste of time is the so called on board business lounge and self service bar. Tiny area with the offering at bar comprising of a half drunk bottle of red wine 3 cans of coke and 3 packets of crisps. If this is the offering suggest that Qantas consider removing this facility and replace it with additional toilets as every time I went to use these facilities there was a 10-15 wait which is something one hopes to avoid in business class. On arrival in Sydney everything worked like clockwork and returned to the levels of service that I had previously associated with Qantas. Suggest that this airline needs to spend more time focussing on the overall service provided rather than gimmicks such a new uniforms.","","","Business Class","","6.0","4.0","1.0","2.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Ritchie Craig","Australia","2014-04-24","QF52 747 Singapore to Brisbane 18 April 2014. Seats 70J and 70K. Excellent flight home departed late arrived around 15 minutes late into Brisbane at 05.25. Service was good inflight dinner meal was very good and very tasty. Inflight entertainment QStream has much improved I'm glad to say plenty of current movies tv shows and a tonne of music to listen to. Overall the best international flight I've had with Qantas in the past 4 years. Its a pity the airline seems to be run by idiots. Seats 70J and 70K are a 2 seat row down back near toilets (did not worry us) very good position actually pretty quiet.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Peter Michael","Australia","2014-12-22","My experience of flying Melbourne to BSB and then to BKI has mixed feelings. Firstly the baggage limit of 20kg is small. The delay in providing headsets and collecting them 30 minutes before landing kills the joy of enjoying the inflight entertainment. The inflight entertainment is limited and they don't have much latest movies. Worse still  even after putting maximum volume the conversation in the movie is hardly audible. The horror came when the person sitting in front decided to lean back and the screen is non-adjustable. The meals were good. The transit left a lot to be desired. Only 2 security checks with long queues because flights depart around the same time. The BSB-BKI sector was very plain. Only a glass of juice - no peanuts or snacks.","","","Economy","","2.0","3.0","3.0","4.0","2.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Worrall","Australia","2014-12-18","Flew from LHR to MEL in early November. The stop over in Dubai and Bandar were fine and due to departure time broke up the flight nicely so that an evening departure would lead to a morning arrival. The Dreamliner was actually quite loud but was more like a white noise than anything intrusive. The 3x3x3 configuration is very good and most solo travellers did not have someone sitting next to them which is a plus for long haul comfort the load factor must have been around 66% for all legs of my flight. The air quality was excellent although the seats were not particularly comfortable. I did ask for blankets to make my own lumbar support and this help a lot. Despite this I felt more refreshed after 24+ hours travelling than I have done travelling only 3 hours in Europe. I am only 5'9"" but I was able to stretch my legs out under the seat in front (without intruding on the person in front so this is a plus). The cabin crew were polite and non-intrusive (which is a good thing in my book since often I like to sleep without announcements etc) but they were also good fun - I had a chat with them in the galley and had a little Malay lesson. The food was hit and miss and probably had more to do with on the ground caterers in different counties. On the LHR to Dubai section the food was good. Dubai to Bandar it was very poor. Bandar to Melbourne was an excellent curry that was flavourful and not greasy. The price for a one way flight was excellent and around £200 cheaper than alternative airlines in that month.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Tavian Rick","Australia","2014-12-18","Melbourne to Brunei 24 Nov BI054. Brunei to Dubai 24th Nov flight BI097. 4 December Dubai to Brunei BI058. 4th Dec Brunei to Melbourne BI053. This is a great airline to fly with new 787 Dreamliners. Staff were friendly and helpful food on board was great and plenty of it. I would fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","H Bensmail","Canada","2013-05-28","Montreal to Casablanca in economy class. The seats were tight and not comfortable. The food is so-so. The toilets are dirty. It seems like they don't clean the aircraft very well. The entertainment is almost non existent with TVs dating from the 70s. Too bad Morocco has a monopoly on the Montreal - Casablanca flight otherwise I would never flight with this airline.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","K Lau","United States","2013-05-23","2 round-trip flights between NYC and Casablanca within the past 3 months and every time the conditions haven't been clean. When I asked for the filthy bathroom to be cleaned the staff acted like it wasn't their job. They take out water bottles prior to flight but then don't provide enough water on the plane. On some planes the seats don't recline. The ear phones don't always work.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Smith","United States","2015-01-19","Madrid to Dubai and Muscat to Brussels in Economy and Business classes on various segments. Everyone from ground staff to flight crews was friendly and courteous. Free meals and alcohol were served even in economy class. Personal seatback TVs had a massive selection of films. The flight crews made numerous drink runs throughout the long-haul flights - again this is Economy Class - offering refills even more free alcohol and fresh water. The leg room was very generous the seats extremely comfortable. This airline makes carriers from the USA and even Europe look very bad by comparison.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Akritidis Dimitrios","Greece","2015-01-19","My family and I travelled ATH-DOH-BKK on 23 Dec 2014 and SIN-DOH-ATH on 4 Jan 2015. Athens to Doha on an A321. The entertainment system didn't show any flight info or map. Doha to Bangkok - 1.5 hours into the flight they served a small snack - a spinach pie for vegetarians or chicken pie. After some 5 hours they served a small breakfast - nothing special for an 8 hours flight. The plane was an A380 which was the best of the 4 we travelled on during this trip. At least it was clean and comfortable for a long flight. For the SIN-DOH leg they used a B787 which was new but uncomfortable for tall passengers. Once seats recline it's practically impossible to eat or stand up. The breakfast 1 hour before Doha was so bad thst we gave it back untouched. Doha to Athens entertainment system at seat did not work but the A330 was not full so we could change seats. They served the same breakfast as SIN-DOH. The A330 was full of dust - the seat pocket was full of garbage from the last flight.","","","Economy","","6.0","2.0","3.0","2.0","1.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Chauhan","Australia","2014-04-23","QF172 - Wellington to Melbourne on 21 April 2014. After the negative press that Qantas has been receiving recently I felt it necessary to comment at how exceptional this flight was. I was a little hesitant initially given that the aircraft (B737-800) was a narrow aisle aircraft and was operated by Jetconnect crew. How wrong I was! The plane itself had a variety of IFE options. The staff were brilliant warm perceptive and on top of every passenger's needs. The only critique would be the food options - unfortunately the Cajun fish I had was a little bland. I was happy to receive a great beverage service something lacking from many airlines. Keep up the excellent work Qantas.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Thomas","Australia","2014-04-22","Caught QF616 from Melbourne to Brisbane and still Qantas cannot get it right. One staff member checking customers onto the flight makes a joke of the priority line especially when the staff member is stationed behind the general boarding check in. The cost cutting is there for all to see. The flight was pleasant enough and the staff were also professional. However people should really consider what the continuing cost cutting is doing to this one proud airline.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Cox Susan","Australia","2014-11-25","Flew Melbourne to London Return on their new Dreamliner plane. Flew Economy. Plenty of room and very comfortable. Excellent choice of movies etc. Food was good and service excellent. Two stops Brunei and Dubai. Brunei undergoing renovations and didn't seem like air conditioning working very warm inside terminal. Would definitely fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Eleanor Larkin","United Kingdom","2014-11-20","Royal Brunei Airlines for the first time to fly to Australia in October. Check in was quick and easy. We left from Heathrow and stopped in Dubai and Brunei before going onto Melbourne. We did use all of the lounges provided but the one in Dubai was dirty and crowded. The service provided by the cabin staff was excellent respectful helpful and pleasant. The food was good quality but not so many vegetarian choices. The in flight movies were a bit dated but there were a good number of choices. It was a comfortable journey and I do like their Dreamliner plane. Once you learned how to roll the beds down it was easy to go to sleep. Overall their performance was excellent and I would certainly use them again and recommend their Business Class cabin.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Falk","United States","2013-05-21","Recently flew to Casablanca and back. I was pleasantly surprised with the quality of the flight. In business class the food was delicious fresh and served nicely. Video quality was good as was the selection of films although the headset was not as comfortable as on some other airlines. Arrived early and had to wait a little for a gate at JFK but I can't blame the airline for this. Would not hesitate to recommend the airline and plan to take it on my next flight to Morocco and perhaps for a connection elsewhere in North Africa to avoid connecting in Europe.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Khawla Amin","Qatar","2013-05-04","Beirut to Casablanca and a week later Casablanca to Cairo. Both sectors were on old. tattered and filthy B737-800's. The food was horrible to say the least. The crew was a mixed bag with male flight attendants tending to be slightly friendlier than female staff. No IFE of any sort with just overhead video screens scattered throughout the planes playing the same old Egyptian movie again and again. But the worst thing is surely the disgraceful condition of the bathrooms. They were absolutely revolting and smelly and not cleaned throughout the flights. Royal Air Maroc is surely the worst airline I have ever been on.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","D Russo","United States","2013-04-18","Flew on March 30 from Rome to CMN. Was apprehensive after reading such negative reviews. However we had no problems at all. The plane was in good condition the staff courteous and the snack was OK too.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Dharmasena","Australia","2015-01-19","Melbourne to Doha 12 Dec 2014 QR 905. Doha to New York (JFK) 15 Dec 2014 QR 701. New York (JFK) to Doha 7 Jan 2015 QR 702. Doha to Melbourne 9 Jan 2015 QR 904. Staff are efficient professional polite and helpful. The QR ground staff were knowledgeable and helpful. The cabin crew were friendly. The food wines champagne soft drinks tea etc. that was served were of excellent quality. The business class seats on the Boeing 777-300ER aircraft's which we took on every sector were very comfortable it is a lie flat bed with built in massage options there is lots of leg room. The seats are very comfortable. The Salvatore Ferragamo amenities were fantastic. All four flights took off on time and landed early. The cabin crew and cockpit crew kept passengers informed about any important updates such as weather etc. All our luggage was at the carousel on time. I highly recommend QR.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anderson Leigh-Anne","South Africa","2015-01-19","My husband and I flew economy via Qatar Airways into Chicago and returned via Philadelphia Dec 2014 and returned Jan 2015. The service both on land and in flight was exceptional!!!! The food and food presentation was first class! A pure joy in relation to other airlines we have flown. The air stewards were always willing to help well dressed and had a good attitude at all times. There is ample leg room even with the entertainment box if there was one at our feet. If you wish to fly Qatar please take a converter for your personal headphones as theirs is a 2 prong. We had a 24 hour lay over in Doha. Qatar Airways granted us an accommodation and food voucher. Our stay in Doha was wonderful and memorable. It is an easy process at Hamad Airport to get the vouchers and board the shuttle to the relevant hotel. I was anxious about this period but it was an easy stay over. My husband and I highly recommend Qatar Airways.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Birkett","Australia","2014-04-21","Coffs Harbour-Sydney-Melbourne. There were several hiccups and delays on the way but they were all dealt with quickly and efficiently. The captain on the SYD-MEL leg was very good keeping us informed with what was happening with the delays. He even personally said goodbye to every single passenger as they disembarked. Baggage service was quick and despite having a few somewhat fragile items in a softshell bag they were completely untouched.","","","Economy","","9.0","4.0","4.0","3.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Rod McGuire","Australia","2014-04-21","DXB-SYD in seat 32J which is in the front row of the upper deck economy section of the A380. Extremely quiet and surprisingly smooth (usually I find sitting toward the back of a plane rougher ride). Used their Dubai Connect service due to 8h+ transit from Casablanca. Very efficiently handled by Emirates/Qantas. Would say I preferred Qantas over EK because the cabin staff were warmer and showed their personality. Also there were countless rounds of the cabin with trays of snacks and drinks. IFE was excellent.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Davidson Megan","Australia","2014-11-06","Comfort and service good. Food below average. Beef not edible and ran out of the other options. They did offer to see whether they had any chicken spare in economy which makes you wonder whether their is a difference between economy and business. For the two stopovers had to stand in line with economy passengers. Business class service at Heathrow airport fantastic!","","","Business Class","","6.0","5.0","4.0","2.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Grieve","Australia","2014-10-22","Business cabin in 787 comprises 18 seats in 3 rows. However 6 of the seats are compromised as 2 are designated window seats but do not have a window and 4 are in close proximity to the lavatories. The middle seats in the front row are worst as you definitely notice everyone passing you. Additionally there are no privacy screens and a lack of usable storage space other than overhead bins. Otherwise staff are excellent and the seats quite comfortable. Food and drink is more than adequate.","","","Business Class","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Kane MacArthur","New Zealand","2014-10-22","Just got back from Melbourne to Heathrow via Brunei and Dubai in my experience I cannot complain about anything I was very sceptical picking them but to save the amount of $$$ I did I will not hesitate to fly with them again. Brunei airport is ""different"" work is ongoing and has been for number of years I have heard. Nothing to really do there apart from a coffee and slice wifi was fine around the whole airport for me. Toilet area was ok. Dubai airport was ok only quick stop in same terminal. Inflight experience was fine good leg room. Seats comfy. Noise was low even in my seats right on the wing and engine. Staff were fine and friendly no issues there. Selection of films pretty low compared to others but still had enough to keep me going there and back. Food was fine.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","A Glambedakis","Australia","2013-04-14","Was scheduled for Barcelona-Tangier. Showed up at the airport 3 hours early no check-in staff. 1 hour before departure still no check in staff - was told the flight had been cancelled no reason as to why. I was given a call centre number. They rescheduled me for the following night's flight - no explanation. The flight had a further 2 hour delay the next night. The aircraft condition was a mess. Dirty cramped smelly. The food was substandard. And that was the fastest safety demonstration I have ever seen in my life - no more than 3 minutes. Landed in Tangier 35 hours late. Lesson learned they will not have my custom again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","I Wright","Australia","2013-04-02","Flew Barcelona to Tangier. Turned up at BCN airport 3 hours prior to the scheduled flight time. Check in desks were abandoned. About 1 hour before boarding there was still no one at check in. A number of passengers phoned the airline to find out what was going on only to be told the flight had been cancelled. No notifications were provided to any of the passengers and the flight was rescheduled to the following day. Not even the information boards in the airport reflected that the flight was cancelled. I had to go back to my hotel and come back the following day only to find the flight times had been changed twice. When I did eventually get on the plane the interior was in a pitiful state and the flight staff were appalling. Never again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Khaton Khazeema","Denmark","2015-01-19","I traveled from Copenhagen to Doha and Doha to Kuala Lumpur. Overall a very pleasant experience as the flight was clean and new the staff were extremely friendly and I loved the special meal options. We all had our own TV screens as well which was really entertaining. The only negative thing about Qatar Airways is that the legroom is very limited which disappointed me as I really needed some leg room to relax as I am 185 cm tall (a very normal height here in Europe). I hope Qatar Airways will provide some more legroom to its passengers.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Keep","United Kingdom","2015-01-14","LHR – DOH – MAA return on 21st – 31st December ’14. I flew the same route with Qatar in 2011 and was really impressed with the service at the time so was looking forward to the same thing this time travelling with my wife. On the day of our departure I was somewhat disappointed that due to a change of plane from A340 to A330 on the LHR-DOH leg my reserved seats no longer applied and we were stuck over the wing however we had at least been given seats together. It’s fair to say that our impression of Qatar’s in-flight experience for the whole of the first three legs (that is to Chennai and back to Doha on return) was good. All were on A330s (either -200 or -300s). The planes were comfortable with good leg-room (although beware of the entertainment box which takes up half the foot-space for all window seats) the cabin crew were attentive polite and friendly the food was impressively above average – all the seats seemed to have been refurbished on our planes and were comfortable. As for the new Doha airport even though we only had a 1 hour transit each way it was clearly outstanding with plenty of space to relax use the internet watch TV and many shops albeit expensive ones. Overall the impression was very good though I would have said it had lost that real supreme feel that had so impressed me in 2011. Then on our final leg from Doha – Heathrow I had managed to book this leg on the new A380. Suddenly the wow-factor returned! By some distance the best flight we have ever taken! Our seats had again been changed but boy were we glad! Between booking and flying I'd joined the Qatar Privilege Club and we’d been moved to the small economy section at the back of the top deck which had been fully blocked out when I reserved seats. Instead of 3-4-3 seating it’s 2-4-2 and the experience was great. Comfortable seats lots of legroom big HD quality IFE screens fantastic service from 2 dedicated cabin crew and 2 toilets for just 8 rows of seats storage box next to the window complimentary mini amenity kit for all economy passengers and of course that great feeling of walking up the stairs inside the plane to reach our seats. The fact that its such a small section of economy makes it feel pretty exclusive too. In economy? Fly the A380 if you can!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Kay","United Kingdom","2015-01-14","EDI-DOH-SGN. Short 75 minute transfer in Doha but everything went smoothly. Usual Hugh quality of food drink and service. The only downside was that the AV on the first sector (Dreamliner) didn't work.","","","Business Class","","7.0","5.0","5.0","4.0","1.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Walker","Australia","2014-04-19","After not flying on QF International for some years after a rather rude experience I decided to try QF return Brisbane to Singapore and was presently surprised at the service I received. Very efficient friendly professional mature and younger female FA's. Food was nice particularly good from BNE. Hot chocolate ice creams and fruit served during the flight. Drink service was very good as was the entertainment on the older 747's. A rather good experience but a somewhat underrated airline in this country.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Graham","Australia","2014-04-16","I have always received excellent service from Qantas. In particular I thoroughly enjoyed a recent A380 flight from Los Angeles to Melbourne. The flight attendants were friendly yet professional and the A380 was great too. I particularly loved the self-serve snack bar and in-flight entertainment on the A380 as well as how quiet the aircraft is. Despite flying in economy I managed to get a good rest on the overnight flight. The plane departed and arrived on time too. I had a good experience and wouldn't hesitate to recommend this airline.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Hawa Evans","Australia","2014-10-22","I flew RBA for Melbourne - Kuala Lumpur route quite impressed with the business class. Not as good as emirates but worth the money. The only negative comments will be the 5 hours transit at Bandar Seri Begawan lounge which was driving me nuts as there was nothing much to do and I had to pay an extra MYR 1300 for excess luggage. You don't expect that with a business class fare. However B787 is an excellent aircraft and I will definitely fly RBA again provided I have a shorter transit time at Brunei. Last but not least its worth every penny!","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Sargeant Alan","Australia","2014-10-08","Bangkok - Melbourne in Business Class. Fast and efficient check in in Bangkok the Express Lane saved a lot of time getting through Immigration and Security. Everything went well and was on time. Cabin attendants were attentive and the food and presentation up to my expectations for Business Class. Good meal and friendly service between Bangkok and Brunei (Cabin was full). From Brunei it was the new Dreamliner with its comfortable and a flat bed. Dinner was good and the movie selection was OK but not outstanding. At around half the cost of Thai or Qantas Business Class it represents exceptional value. Royal Brunei does not serve alcohol on the flights so have a drink in Melbourne or Bangkok before the flight. The will allow you to take a small bottle on board and drink it on the first sector. There was a problem with my luggage for some reason it was not given a priority label and as a result I had to wait quite some time for it in Melbourne.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Carol Hollister","Portugal","2013-04-01","Lisbon to Marrakech via Casablanca. Lisbon to Casablanca left on time with connecting flight in Casablanca cancelled with the option to wait in Casablanca domestic (!) airport for flight or be bussed to Marrakech. I took the latter and arrived after the flight would have as immigration delays and luggage retrieval delayed the bus departure. Royal Air Maroc staff were overall dismissive and generally begrudgingly helpful except for the fellow who got us to our bus: he worked hard against all odds to get us to Marrakech. Worse to come on return - Marrakech to Casablanca flight sort of left on time but again delayed in Casablanca for 1.5 hours with no help from RAM staff other than to be coldly told to 'go sit and wait for 45 minutes. 1.5 hours later we departed. Given late arrival in Lisbon I missed connecting transport resulting in additional expenses and very late in the night arrival at my destination.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Gilles Intan","Germany","2013-03-28","Just returned home from Marrakech. Aircraft was B737-800 but the crews weren't very professional and friendly (I had to remind them several times that I wanted water and they turned the TV on an hour after take off). Aircraft interior and toilet during the first leg (Frankfurt-Casablanca) was bad and the food was 'so- so' as well as not being generous enough with portion. Will not fly with Royal Air Maroc anymore.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Paul Hillier","Australia","2013-03-25","Paris Orly to Marrakech and return - had little choice but to take this option and basically got what I expected average / poor service in old aircraft and a tired crew. No entertainment on a 3hr flight seats uncomfortable and cramped. Won't be going back if I can help it.","","","Economy","","4.0","2.0","4.0","3.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Heidu Oliver","Germany","2015-01-14","MUC-DOH-KUL-SIN-DOH-MUC. My second trip with Qatar Airways. Crew and staff were very good at dealing with their tasks. Very friendly flight attendants. Food and Drinks were ok. 787 is a real dream. Very nice IFE system and also a nice atmosphere in the plane. A330 is also pretty decent but IFE system could be newer. Overall no problems with transfer or baggage. Will fly with them next year too.","","","Business Class","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Kay","United Kingdom","2015-01-14","SGN-DOH-EDI. Very strange first sector. There seemed to be fewer cabin crew serving our side of the cabin and the guy we encountered most seemed very flustered almost as if it were his first day on the job. The printed menu card was substituted with a photocopied equivalent when our food order was taken and it featured a few changes none of them for the better. They also quickly ran out of rose champagne and one of the white wines. The next sector to EDI was superb particularly the attentive cabin crew.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Hai","Australia","2014-04-16","Sydney to Manila return Airbus A330-300. Two perfect flights. The planes were clean and the seats were comfortable with sufficient leg room. The flights departed on time and arrived slightly earlier than scheduled. Entertainment system was good with lots of choices Food and drinks were also very good. Qantas must have just about the most generous servings of alcohol in Economy class of any airline. Outstanding service from the whole crew polite friendly and efficient nothing was too much trouble. Highly recommended.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Austin","Australia","2014-04-13","The Qantas club in Perth was nice with the usual inclusions service and food on the plane were great but the key down was the oldest seats I have been in since I was a teenager. The entertainment system is poor with no individual screens manually adjusted seats. The worst part was my feet were hard up against the row 1 when I had the chair reclined and when I has to get out of my seat I would hit the drink rest in between my seat and the next as there isn't a lot of room between rows. Very disappointing compared to the virgin business class flown from BNE to PER.","","","Business Class","","5.0","2.0","5.0","4.0","2.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Phillips","Australia","2014-10-01","Melbourne to Dubai and return. My wife and I were very impressed with the high level of service we received on all four legs of our flights with RBA. We arrived at both parts of our journeys feeling refreshed. My wife who flies a lot noted with the Dreamliner flights that she did not suffer her usual ear/nose issues when descending. The feeling of space in the 787 was very welcome and we look forward to travelling with RBA again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Angelito Lawang","Australia","2014-10-01","I flew to Melbourne from Manila via Bandar Seri Begawan on 28th September 2014. The service from Manila to Bandar was very poor. The flight steward took 15 minutes at each row serving food - he informed each and every customer what food he was going to serve. He would spend a good 3-4 minutes serving each passenger. The process was so simple and yet they cannot systematically do it in a simple way. We were sitting on the 46th row and by the time they were able to serve us there was no selection of food and no option but to get what was left. This experience becomes more unbearable upon arriving at the airport - only one toilet each for male and female is in operation - the queue from the ladies toilet nearly reached the check-in station. Not enough signage or instructions and you see passengers walking around the airport like headless chickens looking for their departure gates. I consider Manila better than this airport.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","T Crawshaw","United Kingdom","2013-03-20","CMN-LHR. Check-in was slow and disorganised dealing with a passenger's overweight baggage in front of us at the counter took them nearly half an hour during which the check-in attendants changed shift! Boarding was a shambles - 15 mins after heading into the airbridge people started coming out again for what reason I am not sure but it resulted in both staff members leaving their posts at the gate so random people could just walk onto the plane. Those of us at the back of the queue got on without anyone looking at our boarding passes! Meal was tasteless mush (I chose the fish) and the announcements were deafeningly loud and distorted. For this reason they decided not to play the movie which we can be thankful for. Plane was a bit old but not too bad comfort level was OK but seats weren't the greatest.","","","Business Class","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Peter Watt","France","2013-03-14","Marrakech-Bordeaux 5/3/2013. Flight on time in fact was early. Crew were smart and attentive. But the aeroplane was filthy. My armrest was broken and there was food splattered all over the back of the seat in front. Carpet was filthy with rubbish strewn about.","","","Economy","","5.0","","","","","","","4.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Kraus","Germany","2013-03-14","Everything was horrible. Dedicated check-in at CMN airport completely chaotic no enforcement of cabin luggage restrictions (business class overhead bins already stuffed when I boarded the plane) cabin interior both old and dirty service limited to an absolute minimum.","","","Business Class","","","1.0","2.0","2.0","2.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Nazmul","Sweden","2015-01-11","ARN-DOH-DAC and return in economy. ARN-DOH operated by a B787 and DOH-DAC operated by an A333. We had checked in online the night before so no long queues for us! Boarding was fast and efficient at ARN as usual. Was quite excited to fly on the 787 for the first time and I was fairly impressed by the mood lighting in the cabin. However the cabin felt quite cramped in this 9-abreast configuration. The load factor in Y was approximately 80%. The seats were decent the IFE was modern flight attendants were friendly and attentive and the food was great. Overall a great experience on this 6 hour flight. Transfer was smooth in the new Hamad airport. Next flight DOH- DAC on an A333. They changed the operating aircraft to a three class A333. The staff at DOH handled the situation well and new seats were given. My father got seated in business and the rest of us in Y. Flight was 95-100% full in Y. Overall a nice flight with friendly crew decent IFE and decent seats. The only letdown was the food. DAC- DOH operated by an A333 once again the flight was completely packed in business and economy. Boarding was smooth and we were off to DAC. Flight was great as usual with QR nice crew decent IFE and decent seats. The food was quite tasteless and once again the only letdown with this flight. Transfer in Doha was smooth as usual. DOH-ARN operated by A7-BCB I had bought the same plane in 1:200 from DOH. Load factor in Y was about 80-85%. The flight was great as usual except the food arrival at ARN was smooth. I was quite satisfied with QR except on the catering department. We chose QR because of the low fares and I would recommend them if the price is competitive.","","","Economy","","8.0","4.0","5.0","2.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Becu John","Australia","2015-01-11","Our flight was Perth Australia to Manchester UK return and it was a pleasure. We had lie flat beds Perth to Doha. These are excellent even if you don't want to sleep but just want to stretch out. The cabin service was the best I have experienced in Business Class. You can have your meals when you want them. The service was always there and always excellent without being obtrusive. We will certainly be flying with Qatar again this year.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Thakkar","United States","2015-01-11","Dallas-Doha-Bombay r/t in Business Class. Awesome experience. Excellent seats on B-777 ER/LR superb food (presented first class style - not a tray in sight) awesome lounge in Doha and service from the crew - best I have experienced (and I fly over 150K miles/year with One World). In fact I was on Cathay First a couple weeks prior from LAX-HKG-LAX and this QR service was as good or better (certainly better food on QR business than CX First). Great seat comfort with mattress toppers and duvets and seat massage function Excellent wines (presented restaurant style) and Champagnes - flawless. My wife and 2 kids felt the same way.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Salman","Australia","2014-04-10","Excellent customer service. A better than expected trip overall. Gone are th edays of the extra snacks and ice- creams between meals. But hey do you really need them? I don't normally get into the inflight entertainment but this time there were programs of interest. Only annoyances the crazy prices for date changes. The fare was already considerably dearer than competitors. Furthermore Thailand is number one destination for Australian travellers. Why don't they fly a Bangkok to Melbourne route? Not everyone wants to travel Jetstar. Going via Sydney is a major and exhausting inconvenience.","","","Economy","","7.0","4.0","5.0","4.0","5.0","","","1.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Caroline Parsons","United Kingdom","2014-04-09","1st and last time with Qantas SYD-DXB-LHR A380 Business. Seat comfortable timings good food/service 3/10. Ran out of the chicken option and having returned inedible bath sponge covered in cheese I asked some toast and marmalade. Served 2 sliced barely warmed white bread and jam as they had run out of marmalade. No magazines or duty free mag and mattresses removed 1 hour before we landed at LHR. Cabin Steward rude and huffed if we queried anything. Code share with Emirates miles away from Emirates service.","","","Business Class","","4.0","5.0","2.0","2.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Pellberg","Sweden","2014-04-09","Singapore to Brisbane on March 30th in J lower deck. Had an exit-row seat (5J) which was great and comfortable. The food was nice and so were the wines too. The cabin was served mostly by two bored male crew-members with no smiles what I am not used to on Qantas flights.","","","Business Class","","6.0","5.0","2.0","4.0","4.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Andrew Brownlie","Australia","2014-09-28","Recently my wife and I flew Melbourne - London - Melbourne with RB and were absolutely satisfied with the experience. Having the opportunity to fly on the Dreamliner as well as the very attractive fares compared with Qantas / Emirates etc was a factor in my decision. Two x 7 hour and 1 x 9 hour legs was also a consideration despite the additional transit time. The food was excellent the staff very attentive and the 18 passenger cabin a calming environment. The lack of alcohol wasn't an issue. The movie selection wasn't brilliant but adequate. The Business Class lounge at Bandar Seri Begawan along with the whole of the terminal is undergoing an upgrade but what was available was appropriate and clearly better than being downstairs with the rest of the passengers. I'm looking forward to using them again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","T Hudson","Australia","2014-09-22","Melbourne to London via Bandar Seri Begawan and Dubai on 11th September and flew back on 19th September. The price was very good a minimum saving of $700 compared to what I would have paid on the other airlines. The chance to fly on the new Dreamliner was another attraction. And the final attraction was the chance to break up the journey into three 7 hour chunks rather than having two legs one of them 14 hours. I never enjoyed the 14 hour flights. Anyway I must say except for the cheaper price I wasn't completely satisfied with Royal Brunei. First of all the food was just average only two choices offered - chicken of beef. You also don't get a menu listing in advance to let you know what you are having. It was edible but nowhere near the quality offered on the bigger airlines. The quantity was also on the small side two gentlemen seated beside me were brave enough to ask for more. They don't serve alcohol but I don't drink so that didn't bother me. They had lots of soft drinks and juice though. The plastic cutlery was also made from poor material. The first time I had one spike from a fork missing the second time the whole fork was missing from the sealed cutlery package the third time the knife just broke when I was trying to use it to spread butter on the bread. Airport at Bandar Seri Begawan is also very substandard. I understand it was undergoing some construction but even then I expected clean toilets. The inquiry desk was mostly empty no TV screens and nowhere to buy food (on way back I noticed the shops could be somewhere upstairs but this wasn't clear). Also the wifi only works once you have checked in inside the check in gates. Outside in the general waiting area the wifi didn't work at all. Anyway I had something to read so that wasn't much of a worry. The choice of movies on their entertainment platform is very limited. There are about 5 to 7 movies under each category compared to several choices on other airlines. As a result I spent the journey listening to music on my iPhone once I had watched 3 or so movies. The seats are very hard and very uncomfortable. These were 7 hour flights so I could just manage. Worse I had a window seat so I couldn't keep asking the people beside me to make way for me so I could stand up instead and stretch my legs. Maybe it was just me or where I was sitting but I didn't find the Dreamliner any quieter than the A380 or B777. Still the same loud engine noise from outside. My own verdict is that for this price I would be happy to pay if the seats were comfortable. I could live with the limited food choice or the limited entertainment (just bring my own iPad) but the seating is so uncomfortable that I can't imagine another 26 hours to London on the same airline again. I certainly wouldn't recommend for those travelling with kids. The flight experience itself is part of the journey and I am not sure if the experience is enhanced on Royal Brunei. But if you are tight on budget buy your ticket early (I paid $1350 for mine) and maximise on the saving. If you buy later the saving won't be as much and at that price I don't think it will be worth it.","","","Economy","","6.0","1.0","4.0","3.0","2.0","","","3.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Kehoe","Australia","2013-02-25","Flew from Marrakech to Fez (via Casablanca) in business class. The business class is in name alone. Its just a scam to charge tourists twice as much with the same seats no meals or drinks no service no airport lounge and no priority boarding. There are multiple parts of the plane's interior which are falling apart. And then finally your bags are lost and you need to travel to the airport yourself every night to see if they have arrived (as they won't deliver them and won't advise you if they have arrived).","","","Business Class","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","A Gallo","United States","2012-12-28","Just flew back from Casablanca to JFK - the airplane was dirty. The food was terrible. My daughter is a coeliac - requested a gluten free meal when booking and told no problem. They gave her a regular meal with bread and cake. Advised them it was a problem - they looked at us like we were crazy. Service from the flight attendants was terrible. Wanted a glass of water - went to the 'kitchen' area - 2 flight attendants were fast asleep. The bathrooms were disgusting. Never Again.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","P Munson","Canada","2012-11-29","Montreal - Casablanca return on 767-300ER. Seat pitch was okay. Outbound the food and washroom cleanliness were okay. On the return however food and washroom cleanliness were far from good - and water wasn't offered during the flight (had to go to the galley when required). Ceiling-mounted TVs were not visible from our seating positions. Flights pretty much on time and no baggage issues.","","","Economy","","7.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ross Kelly","United Arab Emirates","2015-01-05","We flew DXB-DOH-HKT in business return all on the A330 except the last leg on the 787. Very good service from the crew but can be a bit slow in getting drinks and food out. Business cabin is what you would expect from a quality airline like QR very good. IFE is good and food is not bad for airline food. All flights were on time. Business class in the dreamliner is excellent would love to fly a longer route on it. The lounge in DOH is excellent and massive! The Lounge in Phuket is a joke operated by Thai Airways I dont know why QR use it as the lounge beside it which Etihad use is much better. Definitely would fly Qatar again and recommend them.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Nazmul","Sweden","2015-01-05","ARN-DOH-DAC return in economy. First leg ARN-DOH operated by a Boeing 787-8 was quite excited to fly on the B787 for the first time. We had checked in online so no long queues for us! Boarding was done on-time and efficiently. I was quite impressed with the lighting in the cabin however it felt fairly cramped in a 9-abreast configuration. The flight was about 80% full. Legroom was decent food was great the IFE was great and the flight attendants were very friendly and attentive. Transfer in Doha was smooth the next flight DOH-DAC operated by an A333. Plane change from two class A333 to three class A333. Our chosen seats got changed the staff handled the situation well and new seats were given. My father was placed in business and the rest of us in economy. Flight was about 95% full. Once again a great experience with friendly flight attendants great IFE and decent legroom. Only one option for the meal which was okay nothing special. Return flight DAC-DOH operated by a two class A333. Fight was 100% full. Friendly and attentive crew as usual boarding was done efficiently. We had a great flight with excellent service as usual however the only let down was the food. Transfer in Doha-Hamad was smooth. Lovely airport. We had a pleasant flight as usual but the food was still quite bad. We were offered with one option which is quite bad IMO. We were able to choose from a handful of options on the outbound flight (ARN-DOH). However I had excellent flights with QR nonetheless and I would gladly choose them again in the future!","","","Economy","","8.0","4.0","5.0","2.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Laila","United Kingdom","2014-04-09","December 2013 from LHR-DXB in business class on A380. After sitting on the aircraft for 5 hours the flight was announced cancelled and we all had to disembark. During the 5 hours onboard we were not served food even after asking for at least a sandwich. We were not allowed any hot drinks in case we were going to suddenly take off - which was very unlikely! We were asked to keep our seats upright also in case we were going to suddenly take off! We were then left with no information regarding our next flight details. After managing (with great effort and with absolutely no assistance from Qantas staff) to transfer onto Emirates 18 hours later than initially scheduled to depart. Arrived in DXB without baggage! After disembarking the plane 5 hours later without being served any food Qantas refused to even provide dinner. The worst service I have experienced from an airline.","","","Business Class","","1.0","4.0","2.0","2.0","3.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Forbes","Australia","2014-04-08","Sydney - Santiago. Haven't flown Qantas for years and was pleasantly surprised. Service was excellent food was great and the seats very comfortable. Made a 12 hour flight very enjoyable and arrived in Santiago refreshed and relaxed.","","","Premium Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Simmonds","Australia","2014-04-07","My wife and I flew Brisbane - Hong Kong QF96. Having done some review reading we had mixed feelings about what to expect. Arriving in Hong Kong we agreed that it was a really good trip. The aircraft was a bit aged and due to be replaced in a few months. Not before time. This meant the screen were small and image quality uninspiring. They did have a solid collection of new movies TV shows and we had no problems finding something to suit. The main meal was hot and very tasty. The later meal of pizza was soggy and to honest mushroom while I love them are not for everyone. The service of the cabin staff was outstanding. They went out of their way to deliver quality service.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Burns Jason","United Kingdom","2014-09-17","My experience with Royal Brunei was excellent. My partner and I have flown on both their 777 service and now the new 787 service from London - Melbourne on September 10 2014. The 787 service is a huge improvement in passenger comfort. The seats are very comfortable and the leg room is the best I've experienced. The flight attendants gave us great service ample amounts of great food and regularly kept us refreshed with juices and water. The inflight entertainment was fantastic the price was the best I could find. The only downside would have been the lack of alcohol on the flight but we were able to bring a number of mini 50ml bottles and we used these discretely. The airport and Brunei is improving but still lacks any basic entertainment such as TV and I could not connect to the wifi. I'm sure these will be addressed soon. Overall rating is very good to excellent. I expect to be flying with them for the next few years.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Sargeant","Australia","2014-09-14","Melbourne - through Brunei in Business Class. Everything went well and was on time. Cabin attendants were attentive and the food and presentation up to my expectations for Business Class. I liked the new Dreamliner and the flat beds. Movies were OK but not outstanding. There is a sense of space in the cabin. They don't serve alcohol but this is a minor factor. At around half the cost of Thai or Qantas it represents exceptional value.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Lazenby","New Zealand","2014-09-10","I flew business class with Royal Brunei on 1st September from Melbourne to Bangkok. I chose to have a stopover in Brunei. I chose them purely on price I was expecting much. I can highly recommend them. I travel business class purely for the seat that is the most important aspect for me. Don't care about the service. I got a very comfortable lie flat seat from Melbourne to Brunei and a large comfortable seat for the short flight to Bangkok. The staff were excellent wonderful service. Food was good. Yes you don't get alcohol but that made for a pleasant flight. Highly recommend them. Brunei stopover was worth it. Brunei airport is small check in area brand sparkling new. All the toilets I checked out at Brunei were fine.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Piazza","Australia","2012-11-29","My wife and I flew from Paris (Orly) to Marrakech and return 2 weeks ago. After booking on-line in Australia we had questions about the boarding information which was written in French. After receiving no response from their published call centre after 5 attempts we gave up and. The flight itself was awful. Our seats and meal trays were filthy and we had to wipe them down with hand wipes to remove food and other material. On the return trip there was no room in the overhead lockers for our carry on luggage. Cabin crew just asked to me to hold the bag in my lap and it wasn't until we started moving that they asked me to stand up and put it in the business class area. Other passengers took calls on their mobile phones during the take-off run. Will never fly RAM again.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Sinclair","United States","2012-11-20","We fly direct from JFK to Casablanca. Service is terrible plane is filthy. On my most recent flight it was delayed 4 hours with no apology our seats had no padding and mid flight there was a flood down our aisle from the bathroom. Food is awful and there has never been a movie on board. In the past our seats have been sold to someone else and we were forced to stay in morocco another day. They are the only direct flight from JFK to Morocco.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","R Cedri","Italy","2012-11-16","Casablanca to Bologna 1 hour delay. Nobody apologized. Food horrible toilets and aircraft not well maintained and not cleaned.","","","Economy","","3.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","I Ackermann","Germany","2015-01-05","28/10/2014 MUC-DOH QR058. 29/10/2014 DOH-CGK QR956. 10/12/2014 CGK-DOH QR957. 11/12/2014 DOH-MUC QR059. Flights all on time perfect crew performance (ground staff and cabin Crews). Unfortunately some aircraft's still have recliner seats instead of flat beds in Business Class.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2015-01-05","DOH-CPH-DOH-SGN on 18 Dec and 29-30 Dec. 2014. All flights on time. B787-800 DOH-CPH-DOH on B787-800 and A330-200 on the DOH-SGN leg. Food good but much less and of slightly deteriorating quality as compared to previous flights. FA’s professional hard working coping and caring despite the flights were full. Economy on 787 is nothing above normal seats are cramped and exit seats cannot always decline. Gold-tier members recognised in economy (2 out of 3 times). Champagne made available on all flights. Bus-transfers in Doha still frequent and tedious and constitute anti-climax on otherwise spotless trips. New Al Mourjan lounge in Doha huge impressive but lacks personality decorations and toilets. Meals on order.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Paynter","Australia","2014-04-06","Flew from Brisbane to Singapore Qf51 the revamp 747 to A380 spec is great. I am on a plane 4 times a week so I know what I'm talking about. I never thought I would say this but Qantas now has the best international service and business class. The Asian carriers still have good service are Singapore/Cathay but their food and options have dropped in quality. The overnight sleeper beds of Singapore are better on the 777 and A380 though. For many years most of the flights I took with Qantas the crew would serve lunch/dinner than disappear for the rest of the flight to the back.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Henry","Canada","2014-04-06","QF16 Los Angeles to Brisbane is one of the best flights into Australia. It departs from the American Airlines terminal in LAX (rather than Bradley) which means that connecting AA flights bring you conveniently to an adjacent gate. The plane has the upgraded business class seats and IFE which compare well with other carriers. The service and food are fine. I have used the flight several times and it has been on time. Australians tend to criticize Qantas but if you live in North America it is a relief to get on one of their planes. What I don't understand is why it is almost $2000 cheaper if I purchase the flights from a Canadian or US site than from an Australian site.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Arthur Lim","Australia","2014-09-06","The online booking system is pretty commonly used by other airlines as well so it's familiar. Unfortunately you don't have the ability to change/cancel your bookings online. Nonetheless email communications with the airline was swiftly attended to. I travelled on the Boeing 787 Dreamliner from MEL to BWN. The crew was friendly the movie selections were good the food was great. When compared to other planes I find the seats not very comfortable and miscellaneous storage space around your seat was inconveniently placed. Then I travelled on an Airbus A319 from BWN to MEL and I found that the old seats were much more comfortable even they don't recline to lie-flat beds. The BWN airport is undergoing renovations at the time of writing as such it understandably wasn't a pleasant experience at all.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Woodward","Australia","2014-09-06","I flew Melbourne to Manila return last month on RBA and was very satisfied with their overall service. Because the base airfare was already around $400 cheaper than Singapore Airlines and Philippine Airlines (who fly direct) I was not expecting a great deal. But from this experience I can say that aside from the no alcohol policy there was little to separate the flying experience between RBA and Singapore Airlines. The new B787 flying between MEL and BWN was presented in spotless condition the food onboard was very good and plentiful with very good customer service from the staff. Even on the shorter A320 flights between Brunei and Manila we were served a full meal similar to the longer Melbourne services. Probably the only downside to the experience is the small Airport at Brunei which was undergoing renovations at the time of my trip. Very little to see and do in the small terminal. No wifi TV to watch or even interesting activity on the airfield. Thankfully stopovers did not last much more than one hour or so. Like most modern economy class offerings the economy class seats on the 787 were not so comfortable and felt very hard. I have noticed this is also the case on new SQ A380s and CX 777s so it's not a unique fault of Royal Brunei. But besides these small faults I will be flying with RBA again the next time I return to Philippines and can say that as an overall experience they were well worth the money. The B787 service from Australia was much like that of Singapore Airlines' A380 for a fraction of the price.","","","Economy","","8.0","2.0","5.0","5.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Masni Shabri","Indonesia","2012-11-08","CMN to NKC. Took off almost an hour late of schedule and crew have never apologized. Food terrible for business class. The plane was not terribly old but serious lack of proper maintenance on the interior. Went to the lavatory and I just don't want to go there ever again because of the lack of maintenance. Baggage handling was OK. The service from the crew member was mediocre.","","","Business Class","","2.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Y Yusuf","Switzerland","2012-10-04","RAK-CMN-TNG on ATR 72-600 with 2.5 hrs layover in CMN. Aircraft quite new but not that clean. Seat pitch was ok and seat quite comfortable. No snacks were given on board. I think the price was not reasonable for such short domestic flight.","","","Economy","","4.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Studzinski","Poland","2012-09-19","Marrakech-Munich on B737-800. Flight departed and arrived on time. A bit tired looking 737 not too much leg room but clean. Very nice attentive and smiling cabin crew hot breakfast (some pancakes yoghurt jam honey cream cheese bread roll) hot drinks and fruit juices and water. IFE of overhead monitors with air map and some comedy shorts. Quite surprised how ""ok"" the flight was although seats would be more comfortable with more legroom.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","G Fitzgerald","Sweden","2012-09-18","Domestic flight Casablanca - Dakhla and back. Flight times re-scheduled 1 hour later a few days before departure without any mail - or text notice. Food just terrible small dry white bread toasts. Will not fly with them again if I can avoid it!","","","Economy","","1.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2015-01-05","SGN-DOH on 17 December 2014. I was smoothly upgraded by miles from their Frequent Flyer Program using “QCredits. This was the only leg on business class (out of 4) enabling me to compare with economy. The A330-200 on SGN-DOH business class seats are flat but not fully horizontal (only decline to 165 degrees) making sleeping horrible. Night-kit and nice cotton pyjamas provided. Service top notch and wines in ultra-top class! Food served on demand and excellent but portions have become very small recently and 2-3 dishes are needed to make up a full meal. FA's the most professional alert and caring I have experienced for long time. Now 4 beers to choose among and the 2 champagne offered are exclusive though still beaten by some of the wines served. Cheese plates nice. Granted access to Business class lounge in Doha despite onwards travel was only in economy.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Middleton Steven","Qatar","2015-01-05","DOH-BKK-DOH-MAN-DOH-BKK. Flew from Doha to BKK on the A380. Booked business class but got an upgrade to 1st. (Been with Qatar Airways for several years). 1st Class is nice on the 380 but I'm not convinced of its value for money compared to regular business class. Food was 'so-so' although choice of beverages is excellent. Cabin crew were wonderful as always. Flew the A300-200 from Doha to Manchester (UK) business class and this plane is really showing its age now. Seats are not that comfortable for a 7 hr flight and again the food was only just adequate. I think they must have changed caterers because only a year or so ago the food was always excellent.","","","First Class","","7.0","4.0","5.0","4.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Calcutt","Australia","2014-04-06","Having flown Sydney - Dubai- Frankfurt - Dubai - Sydney with the first three flights through Emirates and the last one with Qantas it was only on the flight with Qantas that there was any real customer care. Emirates continually disappointed and told outright untruths.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Proctor","Australia","2014-04-01","My wife and I recently booked a reward flight Brisbane/Perth in business and then Perth/Brisbane economy. I fly a lot well over 10 flights a year in business class and up until recently with Qantas hence I earned Platinum. On the flight back in economy from Perth to Brisbane I was told by the flight attendant ""did I want the beef for my meal""? I asked if there was a choice and she said ""no do you want the beef""? ""Ok"" I said ""I'll have the beef then please"" she said ""I'll have to come back"" but she didn't. When I asked another attendant some 10 minutes later about my ""beef"" she roared with laughter and went off to see where it was the original attendant arrived back 2-3 minutes later and apologized with the ""beef"". I forgot to mention the back section of the plane where we were seated was barely half full and I am positive the attendant served the people behind me meals. I have flown with Emirates and Singapore as a Gold member many times around the world in both business and economy class and they make the effort to know your name and ensure your travel is comfortable nobody forgets meals or ""roars with laughter if they do. After that flight I flew to Manila with Singapore Airlines and the service was impeccable the food/seating was far better and the selection of entertainment was way more than Qantas. I think I will continue to fly with Singapore for now.","","","Business Class","","3.0","3.0","3.0","3.0","2.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Yates","Australia","2014-09-01","The in-air part of my experience of this airline was ok on the new 787 Dreamliner. The seats are hard and the in- flight entertainment is pretty limited Brunei Airport is pretty bad particularly the toilet facilities which were filthy. My only real complaint was to do with ground staff. I missed my return flight because while I was running later than planned I was at the check-in area where the desk should have been with time to spare according to their published cut off times (60 min before departure) but the check-in desk had already closed and there were no employees to be found (there wasn't even any RB signage - I had to ask another airlines staff if the desk with ""this desk is closed"" was the RB desk) so I was left a little stranded. After eventually finding some RB ground staff they were no real help and I ended up purchasing a ticket on another airline to get home. In future I'll stick with bigger carriers that have the willingness and capacity to deal with such occurrences.","","","Economy","","2.0","2.0","3.0","3.0","2.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Baker","New Zealand","2014-08-26","As far as the flight is concerned - that was great. Melbourne to London via Brunei and Dubai (though a very long trip). They use the new Dreamliner and it's true what they say the climate inside is much easier to handle and less noise too. Staff is very friendly and the no alcohol is no problem at all. The prayer before the flight is a little unnerving though. However - Brunei airport is a totally different ball game - the reason why I would not fly with them again actually. It's tiny to say the least and a building site - two toilets (hole in the ground only) and only one coffee shop. Seats in the waiting area are dirty (in fact the whole airport is dirty - especially the loos!). So no I won't be flying with them again - despite the price which is much cheaper than others.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Francis Cottam","Canada","2012-07-26","Flew Montreal to Tunis via Casablanca and back in April 2012 and was pleasantly surprised by the quality of all four flights. Flights arrived punctually. Service was attentive and friendly. Baggage arrived at destination safely. The stopovers in Casablanca were rather a problem as passengers without dirham's were unable to pay for a coffee or snack. Yet all in all I would not rate this airlines any worse than others I have used for example Delta.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","N Batchelor","United Kingdom","2012-06-06","4 domestic flights recently - Most of the aircraft (ATR72) were dirty shabby and very worn which doesn't give a good first impression. Not sure what the cabin crews role was as they did nothing other than hold up at safety card at the start of the flight no inflight service whatsoever not even a glass of water which would have been appreciated on the longer sectors. Leg room was poor as was the general seat comfort having said that 1 flight was on a brand new aircraft 4 months old comfortable adequate legroom clean very quiet and a pleasure to fly on still no service from the crew though!","","","Economy","","2.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Maria Motto","United States","2012-04-30","Our flight from JFK to Morocco was fine. We took off 2 hours late but that did not affect our connection to Marrakech. Flight home went as scheduled. Experience was not unlike many US airlines.","","","Economy","","6.0","","","","","","","1.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Clark Karen","Australia","2015-01-05","Per-Doh-Mad November 13 Jo'burg-Doh-Perth. All flight except Jo'burg - Doha on 777. The standard of service in business class on all flights was very good. The best being the Doha - Perth flight were the flight attendants were particularly attentive. All food on all flights was excellent. Again the food on the Perth - Doha flight was particularly good. Found the 787 seats from Joburg to Doha more comfortable than the 777. You did not need a mattress on this flight as the seat in the lie flat position is so well padded. I love the pod with the extra table room and the shoe storage area. Even with the mattress double thick on the 777 you can still not sleep comfortably on your side. Did not have this problem on the 787. All flights were on time or early. Not a huge fan of the new business class lounge at Hamad Int'l. Not as well designed or sign posted inside as it should be. The seating is great but the design does not flow for me. Will continue to fly with Qatar as they offer one of the best business class products in the air.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","O Ethan","Malaysia","2014-12-31","Flew KUL-DOH-CDG-DOH-KUL. Two flights from and to KUL was operated by an A330-200 while both the flights to and from CDG was operated by their all new A380. First leg was a night flight and the crew was fantastic! They were friendly smiling all the way and nit showing the rushing face even though it was quite a full flight. Food and beverages good portions not too small and had a wide selections of beverages as for IFE selections was ok for adults but for kids not very much. On all the other 3 legs crews were very robotic but did their job. The A380 was a great plane seats were spacious enough and modern. Noticed food catered from DOH not that good but still edible... Pilots on all flights landed perfectly but they seem to be mumbling all the time. Price of tickets were very reasonable and affordable. Thumbs up for Qatar Airways!","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ian Francis","United Kingdom","2014-12-31","Perth - Doha - Manchester 14-15th December 2014. Perth - Doha flight - usual B777. Full flight but cabin crew maintained a good friendly service. Have used Qatar over last few years on this run. Standard of food has gone down quite noticeably and beverage service not as frequent as in past (although a full flight could explain this). IFE very poor and aircraft seemed ""grubby"" (clean but well used). Doha - Man. Airbus 330. Seats tight in width but good IFE aircraft appeared very new. Flight 2/3rds full but cabin service was very poor. Cabin crew sullen only appeared at food serving time and seemed to spend rest of flight sitting on their crew seats looking very unhappy (they did not even appear to chat to each other). Certainly the worst long haul cabin crew i have experienced (the one exception being Iberia on a trip to Argentina). Maybe this was a one off but certainly I will now consider an alternative airline for this run.","","","Economy","","6.0","3.0","2.0","2.0","2.0","","","5.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Bronwyn Hughes","Australia","2014-03-31","CNS-SYD 12pm 23/3/2014. It has been a while since I have flown with Qantas but it did not disappoint. It was a full flight so since we were sitting near the back of the plane it took a while to get served. The food was great and the ice cream after lunch an added bonus. The new look cabins and uniforms were also nice and a great improvement. I am a short person so leg room doesn't bother me but it could be a bit restricting for a taller person. The only draw back was I couldn't get the complimentary ipad to work and neither could my travelling companion however having a decent movie to watch compensated for this. Only one side of my headphone worked but again there was nothing I could do about this so I couldn't see the need to cause a fuss with the cabin crew. Overall I was pleased and will consider paying that little bit more to fly with them again.","","","Economy","","9.0","3.0","4.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Storey","United States","2014-03-28","LAX-SYD return on A380 and SYD-AKL WLG-SYD on B737-800. Great service on all legs. Qantas knows how to make passengers feel comfortable in Economy especially in the long haul legs with the A380. Those who complain should pay some more money for bigger seats! Food drinks runs movie selection were all good. One catch for Oneworld travellers who use the Qantas codeshare flight on an Emirates plane. Qantas do not allow access to their lounges unless you are in Business or First even though you may be Emerald in the Oneworld system.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Kent","United Kingdom","2014-08-20","Flew London - Dubai - Brunei - Melbourne and we were impressed with all 3 flights. Comfortable enough to sleep when we wanted to. Food was good although dinner out of Heathrow was very slow to be served. IFE choice was perhaps a little weak. Crew kept toilets spotless. Would definitely recommend particularly for the price paid.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Kevin Zheng","Australia","2014-08-06","Flew CGK-BWN-MEL on 27/7. CGK-BWN on the not so new Airbus A319 both seat pitch and seat width were good pretty generous for a ""low cost full service airline."" Had roasted chicken with honey on CGK-BWN which was decent. No IFE though. BWN-MEL was delayed for about an hour no compensation provided. Flew on the brand new dreamliner. Seating was quite good though the seat was not that wide due to 3-3-3 layout. Food was fine had a chicken linguine for dinner. IFE was smooth with many options. No booze on all legs which is a drawback. As far as i'm concerned service was good and it's worth the money I paid. Will definitely fly on RBA again.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Kelly Duvalier","United States","2012-04-24","I flew JFK-CMN many years ago and boarding was chaotic and disorganized. People ran to the counter in a stampede there was pushing and shoving. I stayed in my seat in the lounge until the crowd had boarded. I couldn't understand this as all had assigned seats. Years later boarding was much more civil and rows were called. I must add however that the airline food was excellent despite the 6 hour delay at JFK. Given a food voucher however still ended up paying approx 5 USD extra because the voucher was inadequate for the price of food at JFK.","","","Economy","","3.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Harold Underhill","United States","2012-04-23","Little leg room noisy compartments no music channels working on either flights. On one of 2 flights (round trip JFK to Casablanca) 1 of 4 toilets were broken and on both flights the toilets were filthy. Attendants indifferent and most of the time could not be summoned. Meals poor (though on return flight the fish was excellent). Almost impossible to get anything to drink during flights. Sat on tarmac 3 hours in Casablanca on return to JFK.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Timothy Maffey","New Zealand","2012-04-10","Recently flew from London to Casablanca return. The first flight was ok. The second was terrible. There was so little legroom that I had to sit with my legs splayed apart for the whole flight and the top of the seat in front was only about 4 inches from my face. On take-off the seat in front of me collapsed backwards and I ended up with that passenger in my lap. The seat in front of my wife would not stay in the upright position so that seat was reclined for the entire flight including take-off and landing. Cabin crew checked seats and seat belts 4 times before take-off but didn't once notice this. We were not given any arrival cards for Heathrow on this flight and the food was terrible.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Mary Blair","United States","2012-04-04","Casablanca to JFK - total lack of inflight service. My biggest concern was the drinking and rowdy crowd of 6-8 men standing and sitting in the back of coach the entire flight. After landing at JFK while we were taxiing and waiting for a gate they continued standing and walking about along with flight attendants. Many others were up and removing their bags from the overhead bins while we were taxiing which lasted for over a half an hour. Flight attendants made no attempt to stop or secure anything. I had had two very small glasses of water for a 7 hour flight and nothing else to drink. They offered nothing other than coffee or tea with the snack service.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Cuneo Devon","Australia","2014-12-31","I recently flew from Perth to Paris. The attendants were lovely and the food wasn't bad (it has certainly improved since my first Qatar flight). However the movie selection was dreadful as usual. I do not understand why they can't have a good selection of recent releases as all the general movies they show have been seen 100 times! The flight from Doha to Paris was great - comfortable and I love the new Doha airport. Despite the IFE I would still travel to Paris from Perth on Qatar because they have really great take off and landing times both ways.","","","Economy","","7.0","3.0","5.0","4.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2014-12-31","KWI-DOH on newly refurbished A320 with 2-2 lie flat seats angled toward the windows. Great if US carriers could copy this modely especially for coast-to-coast travel in the US. Service was obliging for this one-hour sector. Connected in DOH to IAD on a 777-300 and was in seat 6K. Overall service was good but somewhat slow due the chief purser having to spend an inordinate amount of time dealing with one selfish and disruptive passenger from Qatar who insisted on bringing his toddler up from economy even though the child not was ticketed in business. He loudly argued with the flight attendants including telling them that he was friends with the Qatar Airways CEO. The chief purser handled the situation admirably and the child was eventually taken back with his nannies in economy. This overly entitled passenger though the plane was his own and that he could do as he liked. Food was good. Call button not always answered very promptly. Washroom kept clean. A great product overall.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Thomas","Australia","2014-03-28","QF35 Melbourne to Singapore. I have been travelling this leg with Qantas for over 15 years and normally travel business class as I did on this occasion. I can tell you that the seats have improved but that is about it. The amenities kit is a waste of money. I do use them normally but compared with the past Qantas could save money and not start to replicate the type of services that they use on jet star. I would also suggest they get back to basics with the menu and ditch Neil Perry. The inflight entertainment range is getting smaller and smaller and if you are a regular traveller like me it starts to become tedious. My loyalty to Qantas once rock solid is I'm afraid no longer. Emirates is now my first choice. I should add the staff on this flight were great but only as good as the tools they are given to use.","","","Business Class","","7.0","5.0","5.0","2.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roger Stone","Australia","2014-03-28","BNE-SYD-SCL (Santiago) -SYD-BNE. Superb flights. Qantas seems to me to have recently undergone a 'mood change' with a noticeable enhancement of service. Best aspects of this particular trip were the First Class Lounge at Sydney the American Airlines Admirals Club (which Qantas uses) at Santiago the excellent food and wines but above all the superb service despite a very full aircraft. If you get a good Qantas cabin crew you will get some of the world's best. Perhaps a word should also be said for the level of engineering and technology that we take for granted these days: it simply amazes me that an aircraft (747-400 in this case) can transport us accurately for 14 hours non-stop over the remote Antarctic Ocean in absolute comfort and safety and also arrive at destinations within one minute of scheduled times - incredible.","","","Premium Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Bertram","Australia","2014-08-06","MEL-BWN and return on the 787 Dreamliner. Considering the cost of our flights we were really impressed. The plane was clean the IFE worked and the touch screens were very responsive and I found the cabin a bit more spacious than other planes. The staff were very friendly. On both trips the plane was half empty so we were able to spread out and have a set of 3 seats to ourselves. The bathrooms remained fairly clean during the flight although I wouldn't recommend sitting too close to the front as the bathroom smell permeates towards the first few rows of economy. One family were sitting in the window seats and left their lights throughout the overnight flight to Melbourne which were quite bright and shone towards the middle seats where we were seated. Both flights departed and arrived on time.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Higgins","Australia","2014-07-27","Just completed Melbourne to London return trip in business class on new 787 Dreamliner aircraft. Very comfortable 180 lie flat beds with duvet and pillow were excellent. Very attentive service food good in-flight entertainment was ok but not enough for long haul flight. Some technical issues with the plane caused delays both directions thought this is more a Boeing issue that RB. I'm 6'1"" and found the seat/bed very comfortable and have no issue recommending Royal Brunei given they are usually $1-2k cheaper for business class fares than others.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","A Sugrim","United States","2012-03-20","Flew to Casablanca from JFK return to JFK. Flight left 5 mins later than scheduled. Much better that most US flights. Plane while a little old was clean decent meal and reasonably friendly attendants. Entertainment needs to be looked at but was a night flight so sleep was needed. Arrived 30 mins before scheduled. Return much the same. Problem was at JFK. Waited 30 mins to disembark and another 30 mins for our bags.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","I Sharpe","United Kingdom","2012-03-14","Pleasantly surprised when flying from Madrid to Casablanca. Boarded 45 minutes before scheduled-take off seat 18A is recommended (exit row = loads of legroom) and landed 40 minutes early. Crew efficient if a little serious. Difficult to fault and beats the Iberia flight from Heathrow hands-down.","","","Economy","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Kumar Pankaj","India","2014-12-31","Flew Dubai-Doha-Colombo with my wife and child in economy. Overall OK food was OK options finish quickly and you have to manage with what is available. Leg room was OK restricted due to entertainment box under the seat. Few things that they may need to look into: Check in staff at Dubai yawning at 8am in morning not as welcoming as we expected. Doha-Colombo sector too cold inside the aircraft for many passengers but repeated request by us to make it a little warmer did not yield any result. Aircraft was clean and well maintained good entertainment system and options. This was 1'st Qatar airline experience will fly them again but not worth becoming loyal to them.","","","Economy","","5.0","4.0","3.0","3.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ian Francis","United Kingdom","2014-12-22","Have used Qatar a number of times for Manchester to Perth via Doha and return always in economy. Sunday 14th Dec 2014. First leg on a full to capacity 777. The cabin crew were excellent in dealing with a full aircraft but the IFE was very poor and limited in choice of films. Also I feel that the standard of food served has fallen considerably. The aircraft itself looked ""tired"". The leg Doha to Manchester in an A330 was a contrast. Very nice aircraft with good IFE food still of a very average standard but the real difference was the cabin crew. I got the distinct impression that we were a nuisance and interrupting their rest time. No smiles indeed they were quite sullen and spent most of the flight sat on their seats by the galley not even chatting to each other. I doubt very much that I will use Qatar again.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Peter Lo","Hong Kong","2014-03-27","Flight was delayed 2 hours no drinks and snacks provided for the delay on the flight from SYD-HKG a little bit frustrating. The A380 was a little bit crowded as it was Christmas season peak. Staff were friendly as usual luggage fine check-ins are a little bit slow in Sydney. They need to make some improvements. TVs are good and kept me busy for the 9 hour flight meals were ok but a little bit rushed they need to deploy 1-2 more staff on a busy plane.","","","Economy","","6.0","4.0","4.0","4.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Stringfellow","Australia","2014-03-24","Sydney-Cairns-Sydney. Business class. Very good crew for this domestic trip on both sectors. Seems more attention is paid to full paying customers than people using points. It's pretty obvious when the crew start engaging with passengers. Comfortable seating and good lounges at both locations. Food was okay and crew constantly enquiring about re-fills etc. Honestly crew made both sectors a enjoyable experience. Interior of the aircraft is pretty out of date.","","","Business Class","","7.0","3.0","5.0","3.0","2.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Roche","Australia","2014-03-24","My latest trip was to Singapore and back and I couldn't fault the staff. They were polite welcoming and efficient. They were on the look out for passengers needing something and most often got to them before having to press the button for assistance. I did once and a crew member was with me within seconds. Flights were on time baggage was fine food was good and plentiful good variety of entertainment. My only peeve was that the arrow button on my handheld remote was stuck so I was limited with what I could watch but still had 8 hours worth I could use the 'up and down' arrows for. Good beers and wine on board too.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Harry van der Veeke","Australia","2014-07-27","Melbourne to Brunei 10/7/2014. Brunei to Bangkok the same day. Returns on the 18/7/2014. Plane arrived on time on all 4 flights. The food on all 4 trips was either chicken or beef. The best way to describe it it was edible. The 787 flights have reasonable legroom if you are not too tall. Service was friendly even on the return flight when the plane was full.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D French","United Kingdom","2014-07-27","LHR-DXB-BWN-MEL 24/06/14 MEL-BWN-DWC-LHR 14/07/14. I chose RBA for two reasons only: 1) To try the Dreamliner - not sure about the windows and it's not much quieter than an Airbus 330/340/380 but the extra cabin pressure did seem to significantly reduce that drained feeling you get after a long flight. 2) A freakishly low sub £500 return to MEL. I wasn't expecting much but the most of the grumbles relate to temporary airport conditions: BWN very small and under refurbishment - facilities very limited (just a cafe upstairs a clean but run down toilet and a makeshift waiting area with unusable free wi-fi. Note - no duty free or alcohol at BWN and there never will be). Stairs and buses instead of jetways at DWC - but that's temporary (and I preferred the terminal to DXB). I found the three legged journey with short stops preferable to the usual two. Didn't appreciate being called 'immediately' to the transfer desk at BWN on the return only to be asked to swap seats with someone complaining about their 'with child' seat allocation. Other than that the food was very good (though they need to change that lamb dish) excellent legroom very good/excellent staff service. IFE was very good though not sure I'd want someone behind me constantly tapping the screen while playing Tetris - no handsets. Definitely felt like a significant step up after my last two flights with a US carrier and easily on a par with my LHR-AUH-SYD trip last year with Etihad. If others have the same experience as I did RBA's rating will surely rise to 4* very soon – even at £800+ RBA are still a good option on this route. Just don't forget that RBA/BWN are dry - so allow room in your carry on liquid bag for a couple of miniatures (or get duty free) if you like a tipple to settle you in to the flight - the staff don't mind as long as you are discrete.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","N Dupont","Belgium","2012-03-07","BRU-CMN-BRU. Both flights had delays. Return flights were 2 hrs late. Ground crew not helpful and not able to give us information. Food onboard was very bad. Cabin crew service was neutral. I will try to avoid in the future.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","K S Young","United States","2012-03-01","JFK-CMN. Delayed 2 hours aircraft was very old nothing worked correctly bathrooms not clean and the stewards did not care! If you asked for anything they would not provide it don't be surprised to hear things like we are on break!. They should act on this ASAP or lose customers.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Sammy Payne","United States","2012-02-29","Montreal to Casablanca. At check-in I was told my second piece of carry on would cost me an additional $150. I managed to stuff everything from my backpack into the two pieces of checked luggage and my roller bag. When we boarded passenger after passenger boarded with two pieces of luggage. I complained and was told that it was too late to do anything about it. No apologies no empathy. Service on the flight was abysmal. You had to ask two and three times for anything and then it was provided with a surly attitude. Attendant working our section was reading a paper when the plane landed. Terrible experience I won't travel them again!","","","Economy","","2.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K Sanger","United Kingdom","2014-12-22","We flew Bangkok to London return. So with a change in Doha 4 different flights and they all vary. The flights to London were good and especially the first leg with excellent service from the staff. Good food too. But the return was less good. Especially the final leg Doha to Bangkok. We left Doha around 1am and it would have been nice to get a good meal to settle us down for the 6 hour flight but they just brought us a miserable sandwich. 2 hours before arriving into Bangkok - around 10 am - I expected a nice breakfast - nothing too heavy - but the food options were dinner-based - so beef or chicken with veg etc. I think we just wanted eggs or croissants with coffee. I've flown with Qatar many times and I find the service quite variable. The stop-over in Doha bus connections is now a drag.","","","Economy","","6.0","4.0","4.0","4.0","2.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Benjamin Lawrence","Australia","2014-12-18","Flew NRT-DOH-JNB return. The leg between Tokyo to Doha was on a 777. Quite comfortable. Service was excellent and the staff very attentive. The crew definitely put in the added little extra attention that makes the difference. Aircraft very clean etc. Trip from Doha to South Africa on the 787. While this aircraft is rather impressive I found the entire experience heavily marred by the presence of the entertainment box under the seat in front of you. This can really make it nigh on impossible to get into a comfortable position. I had read the reviews and didn't think it would be such a big deal. At the beginning it isn't but after some hours it starts to become a problem. On the way back I was actually relieved to get off the 787 and onto the 777 for the trip to Tokyo. Having said that the service on the 787 was of the same high standard that made up for the seat discomfort caused by the entertainment box. All in all the airline itself is excellent and the service quality very high. Qatar definitely deserve the 5 star rating that they have. Would definitely fly Qatar again definitely. But would try to avoid the 787.","","","Economy","","7.0","3.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Vicky Valerin","United States","2014-03-22","Flew economy from Dallas to Brisbane in February and from Melbourne to Los Angeles (A380) in March and I love Qantas. I was served multiple meals on both flights and the service was excellent. The plane was new and clean. The in-flight entertainment system/computer was great with recent movies as free options to view through a long/overnight flight. The crew were hospitable and professional. Flights left and arrived on time or earlier than expected. I would strongly recommend Qantas for international travel.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Connor D'Monsoon","Australia","2014-03-22","I had the displeasure of flying with the ""Red Kangaroo"" Business Class 20/3/2014 Melbourne to Perth. It's hard to really know where to begin - having flown Virgin Business to Melbourne maybe my expectations were too high. Unlike Virgin no champagne before take off no warm towel and no effort by the cabin staff to get on a first name basis. Old Plane tired 90's ear seat which was barely better than an Economy class Seat completely inadequate in every aspect. Inefficient cabin crew whose service appears false and scripted. 90's era Drinks trolley staff still push the slow tired drinks trolley down the aisle. The quality of the alcohol is ""woeful"". The Food Service Neil Perry inspired Menu international fare served on Perth - East Coast flights? - Complete Joke. My entertainment system was adequate although the constant crackling in the earphones and primitive interface caused mild frustration.","","","Business Class","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Pincus David","Australia","2014-07-27","Due to technical issues we are marooned in Dubai. Landed at 3.45 am C Concourse at gate C5 and shuffled around finally into a hotel on the A Concourse at 10.30 am with no advice as to likely updates. Last communication with any representative of Royal Brunei is now over 14 hours ago. They cannot be contacted either by phone or email in either Australia or Dubai. Apparently advice from hotel staff at 9 pm tonight as to the possibility of continuing our journey which would be nice. Circumstances surrounding 17 hour delay may just be one of those things but complete communication failure is not.","","","Business Class","","","4.0","0.0","4.0","4.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Hollier","Australia","2014-07-17","Flight Melbourne to London in May was good on all counts. Return flight last week was hit with cancellation and delays. Then because our flight was combined with the next day's flight room was very scarce. We understood the Brunei airport accident causing the cancellation but found that no communication at all was passed on at Heathrow or by email - there were no Royal Brunei staff there. So the risk is that because this is a small airline any incidents will cause major disruptions to many flights as they all rely on tight scheduling. We were housed well at Heathrow Hilton overnight but having someone to speak to would have made all the difference.","","","Economy","","1.0","4.0","5.0","4.0","4.0","","","4.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","S Seshan","United States","2012-02-27","JFK to Casablanca. Flight delayed 2 hours. Plane and equipment obviously quite dated. My headphone connection on the seat didn't work many connections didn't. Bathrooms were dirty odour was horrifying little to no soap or tissue paper. Return flight to JFK was similar except the bathroom a bit better. On both flights flight attendants were courteous and kind. I'd rather pay a bit more and feel comfortable on another airline.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Halina Smosna","Bermuda","2012-02-24","Return JFK-Casablanca. Equipment is very old food was awful the 2 bathrooms near my seat were closed down 3 hrs into our 7.5 hr flight. Neither bathroom had soap and tissues instead of paper towels. TV screens were so old we could barely discern the figures on the screen one movie shown the whole flight. Many seats were broken. Stewardess near me sat on a box with her head against a pillow reading a newspaper. When passengers came by for extra water she lifted her head and nodded as if to say ""take the water yourself"".","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","T Clode","United Kingdom","2012-02-23","Economy legroom LHR-CMN return in a 737 and A321 respectively was non-existent. Once one person had reclined their seat others were made even more uncomfortable which cabin crew seemed oblivious to. Many trays didn't work and onboard entertainment system started during the descent to LHR. Outbound journey the cabin crew spoke French and Arabic but English was utterly incomprehensible.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","L Buttle","United Kingdom","2014-12-18","LHR-DOH-PER-DOH-LHR. Flew the 4 sectors on 777-300 ER recently in Economy. They do a lot of things very well but Seating Inflight Entertainment and Beverages really harm their efforts. Seating is reasonable but what a nonsense on all 4 sectors the recline was! Goes back much too far clears any food and drink off of the table into the lap of the person behind I saw it happen twice and had a very narrow escape myself! When food and drink are not an issue the screen on a fully reclined seat is too much in your face. Drinks were infrequent and if you ordered a Spirit mixer eg. gin & tonic they mixed it for you (in varying strengths) rather than give you the standard small spirit bottle and separate mixer. Small point but again not 5 star standard. Inflight entertainment was good but not great. These are like for like comparisons if the price and schedules are better with Qatar then you may prefer to overlook these issues. Drinks and IFE are small irritations but compared to others they are falling short.","","","Economy","","6.0","2.0","4.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Sprow","China","2014-12-10","PVG-DOH-PVG good to have a non-stop flight from Shanghai. Qatar is pleasant and reliable food was below average even for Economy cabin was about 80% full so was able to get an open seat next to me. Entertainment is average not as comprehensive or as up to date as Emirates. Staff were ok but somehow seem cool and disengaged or at least not as personable as on other carriers 777 aircraft was fine service was on time new Doha airport is very handsome and much improved with great lounge space accessible to frequent travelers even holding Economy seats. Not clear why Doha sometimes still uses bus connections to remote parking for arriving flights.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Sloan","United Kingdom","2014-03-21","First time on Qantas business overnight from SIN-MEL. Lounge at SIN overcrowded and noisy so moved to Emirates lounge. What a contrast! An oasis of comfort and attentive service and almost sorry to leave when flight time arrived. A330 business cabin one of the dullest and least appealing we have experienced but seat comfortable. Supper menu was a joke and by the time my wife and I came to chose our preferred choices were unavailable. My wife ended up with a crew meal not too bad but really is this what flying business class is about? We have flown business on 5 other major carriers and this experience puts Qantas right at the bottom as far as my wife and I are concerned. Crew however really did their best for us but admitted they were embarrassed by the menu.","","","Business Class","","2.0","4.0","4.0","1.0","1.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Teoh","Australia","2014-03-19","SYD-SIN-SYD in Economy last month. Both flights on A330-300 and on time. Use of lounges and fast-track service at both airports due to OneWorld elite status. Seat for day flight to SIN was comfortable. IFE system a bit on the old side but there was a reasonable selection of movies and TV shows. Meal was tasty and of a good portion. Cabin crew were friendly and helpful. Return flight to SYD was an overnight flight. Seat not great for sleeping as legroom not quite enough. Maybe another 1-2"" of pitch would have made all the difference. Cabin crew were very good on this flight. I have been quite impressed with the service standards on my last few international flights with Qantas and they are definitely winning me over.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","H Fine","Australia","2014-07-08","The return flight from London was on time and the service excellent. The flight to London in March was very poor. The flight from Brunei was late leaving because two flights were combined. The flight from Dubai was hours late but no explanation was given. In fact we were told that the flight had been cancelled. Scheduled to arrive at 6.40 am we arrived in London at 14.00 hours.","","","Economy","","4.0","2.0","0.0","3.0","4.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Maiden","Australia","2014-07-01","My son and I have just returned from London flying with Royal Brunei. We were especially pleased with the service that we got. The aircraft was very new and the leg room was extra welcome (my son being over 6 foot). The service from cabin crew on the plane and at all checking in areas was excellent. The meals were good and we had a choice of what we could have. The long flight to London was broken by two stops one in Brunei and one in Dubai. These stops were not long so there was no hanging around for hours waiting for the next flight but long enough to walk around and have a good stretch. We originally booked the flight because of the price - it was $1000 less than other airlines at the time of booking but we will certainly fly with them again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","P Smith","United Kingdom","2012-02-14","Unfortunately once again Royal Air Maroc's staff let them down. CMN to LHR - absolute chaos checking in nothing works baggage labels not printing took over 1 hour just to check 1 piece of luggage in - no apology no explanation. Upon boarding it was noticeable that the level of cleanliness was not up to scratch. Staff spoke broken English and were all rather rude. Half way through the flight I started to get a head-ache switched on the attendants light and sat there in excess of 20 minutes before a very kind fellow passenger actually went up to the business class section to speak to the crew manager. The attendants replied 'We are not on duty now - we do not have to serve you anymore'!","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Dmitry Kuzin","Russian Federation","2012-02-09","Good value for money. We flew SVO-CMN CMN-JFK return. Cabins were in a fairly good condition dinner was great and very tasty. In addition to hot meals there were salads cheese cream and oriental sweets. Flight attendants were friendly and spoke three languages. Each seat was equipped with a blanket pillow headphones and eye mask. The airline falls from grace with constant delays of 20-40 minutes but despite this they often arrive on time.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","G Bonora","Italy","2012-01-23","RAK to CMN and CMN to MPX with my old sick mother. On first leg boarding my mother from the wheelchair to the ATR42 was a nightmare due to lack of elevators at the airport. But crew was professional and patient. Plane was in excellent condition. Even on a 40 minutes flight we were offered of a glass of water or cup of coffee. Second leg on an oldish 737 was no problem for boarding through jetway. Legroom was above average. Food remarkably tasty compared to the average. Crew friendly and helpful. I ask for my mother to use the business class toilet due to short distance but hostess denied I asked the head steward who said yes and was very kind and helpful. Crew spoke good enough English. Fares are more expensive than average but flights to Europe are priced per leg so I was not forced to buy a return ticket ending up using only one way.","","","Economy","","7.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Saraiva","United Kingdom","2014-12-10","I flew London/Dubai and return via Doha in economy class. All 4 legs were on-time or even early! Apart from the Doha/Dubai leg the other flights were only half full so people could spread out and have the centre 4 seats to sleep. However I really would not say it is a five star service! The meals were OK nothing special and the portions not that large. The inflight entertainment was very good in my opinion. No amenity kits with socks or eyeshades for a 6 hr flight! On all 4 legs I found the crews very well groomed professional but not exactly warm and friendly.","","","Economy","","5.0","3.0","3.0","3.0","5.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Robert Szocik","United Kingdom","2014-12-10","Booked MAN-DOH-HKG return. DOH-HKG operated by CX so this review refers only to the MAN-DOH sectors. Outbound flight in a modernised A330 with a much smaller IFE box under the seat (makes a big difference to leg room) return flight in an older A330 with the much-larger IFE box and the older-style IFE interface. Leg room not an issue as both flights were half-empty so I had the whole row to myself. Seats on both sectors were very uncomfortable: I always found them comfortable before and the seats look quite new so I suspect that cheaper/uncomfortable seats are now being installed. Cost-cutting and deteriorating standards are now evident elsewhere: tray tables not properly cleaned less food than on previous flights (and worse quality) poorly maintained toilet facilities and very unhappy-looking FAs on both flights. Online booking page kept returning server errors - I tried to make changes to my schedule on several occasions back home as well as in Hong Kong with similar errors noted in both countries. I'm hoping that all this was just a one-off or perhaps QR's previously flawless service has led me to expect too much. But for the first time I didn't enjoy the flights that much at all. It won't stop me from booking with them again but if this situation continues I will definitely consider switching to another carrier for my flights to east Asia. However both flights were early and the fares were excellent value even after paying for a change of flights.","","","Economy","","5.0","2.0","3.0","3.0","2.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","H Duncan","Australia","2014-03-17","Flew Melbourne to Singapore on QF35 in March 2014. As a platinum member have flown Qantas a fair bit and really can not see why people rubbish them. A330 business class is fine for the MEL-SIN flight staff professional and friendly and always available. Lounges are some of the best in the world certainly a lot nicer than the MH lounge in KL where I am sitting as I write this! Good selection of films and the food is better than a lot of other airlines I fly on (eg Cathay Finnair Malaysia). I always prefer to fly Qantas and will continue to do so.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Gifari","Australia","2014-03-17","QF15 BNE-LAX with an onward connection to SEA with AS on Friday the 14th March onboard a B747-400. The overall experience was above satisfactory on this 13 hour transpacific flight. The service was that of what you would expect from a full-service carrier starting from the ground at BNE. Excellent seat designs and seat pitch. The Economy Class food was a choice from three and these were premium selections and were considerate towards passengers with special dietary needs such as vegetarian. Premium selection of alcohol wine and soft drinks and with every hour the cabin crew did drink rounds. A snack bar was provided for passengers at the rear of the aircraft. The In-Flight Entertainment had ample choice of videos but their audio selections weren't as great as Virgin Airline's RED. Cabin crew were polite and civilized towards passengers. However I was scrutinizing the tiny details that would have made the flight truly exceptional compared to its competitors. The check-in personnel at BNE could not fully advise me on the cutoff time to drop bags with its codeshare partner Alaska Airlines. Qantas did not play any cabin music during boarding which would have set the ambience. No amenity kits were handed out for Economy PAX. The toilets were kept clean but had only basic toiletries (hand soap). No in-seat power for your electronic devices. Some TV channels on the IFE did not stream and there were no onboard internet. There was also a slight inconsistency with the service by the cabin crew when some rows were offered alcoholic drinks while other rows were simply asked what would they like to drink. Overall though it was a great flight.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Shahin Yousef","Australia","2014-07-01","BI54 on 16/5/2014 BI97 on 16/5/2014 BI98 on 23/6/2014 and BI53 on 23/6/2014. Flew from Melbourne to Dubai excellent airline good food and plenty of room to stretch your legs on the B787.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Winters","Australia","2014-06-12","Flew from Melbourne to London and they were excellent. Lots of legroom in economy class and my vegetarian meals were quite nice. The cabin crew are a delight and nothing is too much trouble. Brunei airport is a bit drab which is a pity. The two stops (Brunei and Dubai) were good actually because after two legs of basically seven hours flying you need to stretch your legs a bit. I would recommend this airline to anyone. Why pay more money when you can get comfort and good service with Royal Brunei.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","R McKenna","United States","2012-01-01","Morocco to JFK. Terrible airline from the service to the condition of the planes. Boarding was disorganized. Aircraft dirty attendant kept scolding a woman for reclined seat during take off however seat would not go into the upright position! Restroom door did not close properly. Food was awful. Movie restarted over 3 times - 4.5 hrs to watch 1 movie sound was awful old monitors. Upon landing many passengers stood to retrieve bags while the plane was still racing along the runway attendants said nothing. When we finally arrived at the gate the aisles were filled with passengers and their bags so we couldn't even stand up.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Gallaguar","United States","2012-01-01","Washington DC to CMN. DC to JFK was smooth. JFK to CMN was poor. The overhead buttons weren't working the sound on the old fashion screens was mute with no headphones. FA's were rude and impolite one flight attendant got into a verbal argument with a passenger. I have to say it is getting annoying to accept this treatment.","","","Economy","","2.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2014-12-10","QR707 DOH-IAD. Got on board and after an hour informed that the overhead lights don't work and that the crew had informed ground personnel about the problem before push back but that nothing could be done. I would have appreciated being informed by the crew when they introduced themselves that there was a problem with the overhead lights particularly given that it is a daytime 14-hour flights when some passengers may wish to work. Service on board was good. Food was very good well presented and prepared and very tasty. Flight departed on time. Check in easy with lots of staff to greet and provide directions. Overall a good product at a competitive fare for business class from the US to the Gulf States.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Knowlden","United Kingdom","2014-12-04","LHR-DOH-CGK CMB-DOH-LHR. 4 sectors on 777/A330/A320/A319 respectively. 777 was superb for comfort - crew overly attentive but not actually good at delivering anything that was asked for. A330 not as good as the 777 and feared the angled flat seat and then had the best night's sleep I've had on a plane! Best flight of the lot for service and food. A320 CMB-DOH with a regional business class seat for 5.5 hour flight worst flight of the 4 despite a lovely crew. Just not a suitable seat for that length of flight - the 2 other flights from CMB are A330 and 777 with a ""proper"" business class seat. I wouldn't do this flight again but it did work with the schedule I needed. Delayed and therefore missed my connection in DOH as India closed it's airspace due to a missile test. Not Qatar's fault and very well handled was re-booked before I checked in on to the later LHR flight. A319 all business class. Comfortable seat OK food not a great crew overly attentive again and far too many announcements. Felt claustrophobic in such a small plane for a 8 hour flight. Suggest QR get a widebody on that flight and make some more money with economy passengers and cargo - would be better for everyone! Overall not a bad experience a good price and I would fly QR if the price and schedule worked.","","","Business Class","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Clark Karen","Australia","2014-03-17","Perth-Melbourne-Perth 3/3/14 return 13/3/14. The service on both flights was some of the best I have received in economy for a long time. The staff were friendly but professional and the lunch on both flights was very good. Plenty of drinks both soft and alcoholic and desert was an ice-cream on both flights. Can not fault these flights. On time great staff and good food.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Lobo Dilip","Australia","2014-03-17","Flew business class from Sydney to Hong Kong return on A380. Seat was great and comfortable to sleep. TV on one leg stopped working but the crew were very apologetic and moved me quickly. Service was very good and professional and has improved compared with the last trip a a couple of years ago. On the overnight leg however it took a long time for drinks and dinner to be served. Also breakfast did not include a hot full breakfast which is very poor for a business class fare. Overall a very good product from Qantas.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Weepers","Australia","2014-06-10","Excellent on every aspect - plenty of room food great staff polite and courteous we flew Melbourne to Heathrow return. Travelled with husband and 4 children - we wouldn't hesitate to travel with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","David O'Keeffe","Australia","2014-06-10","I recently flew MEL to LHR on the Boeing 787 and what a treat it was. I wasn't able to preselect my seat at the time I booked so I called their office in Melbourne the staff member there was great and arranged all my seat selections to and from London. At the airport I went to the online check-in desk and was promptly served by another lovely staff member she moved me to a row that was completely empty so I had three seats to myself all the way through. The stop at Brunei and Dubai was reasonable although Brunei airport is not somewhere you would want to spend too long in. Food on the flight was adequate and the IFE system ok but limited. The staff on the flight were very professional and went around with regular drink runs and checking on passengers. The flight home was very much the same. Will definitely fly them again especially given the savings on price compared to other carriers.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Janet Ko","United States","2011-12-07","We flew direct from JFK to Casablanca. This airline is definitely not up to par with other airlines. The plane is shabby with many of the overhead lights and call buttons not functioning. The bathrooms are dirty and not maintained throughout the flight usually no soap and runs out of toilet paper early on. The outbound and returning flights were on time and actually arrived slightly early and our bags arrived intact. On the return flight there were 2 young girls travelling as unaccompanied minors seated across from me. The flight attendants did not check on them throughout the flight. In fact when the meals were served the flight attendant was very brusque with them when asked to choose which meal they wanted. The flight attendants did not show any extra care or compassion for these young girls travelling by themselves. Interestingly we also took a domestic flight from Casablanca to Marrakech and this flight was excellent! The plane was very clean and modern and the service was decent.","","","Economy","","3.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","H Sam","United States","2011-11-22","JFK to CMN. Boarding started on time but as RAM has no rhyme or reason to their boarding process we took off about 30 mins late. Slept for most of the flight dinner was above average breakfast was just an assortment of pastries/yoghurt. Arrived on time. CMN to JFK - again disorganized boarding. Left approx 40 mins late. Upon take off 3 or 4 overhead bins popped open. The passengers around me kept looking for an attendant to rush to assist since no one seemed to notice we were all scared luggage would fall on us. The attendants weren't rude just indifferent. While the aisles filled with trash and the bathrooms became filthy during the 8 hour flights the attendants did each others make up and played with their phones. Little to no leg room. The technology was laughable. Old TV's spaced too far apart and the picture quality was laughable. One movie for the 8 hr flight maybe 2 TV shows and I couldn't hear anyway since my seat didn't have audio. Overall landed 45 mins late. Below average experience.","","","Economy","","4.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","John Smith","United States","2011-11-17","Casablanca to Laayoune Morocco and Casablanca to JFK. First trip was wonderful first class seating and very attentive staff. From Casablanca to JFK however it was a completely different story. During the 6.5 hour flight I saw the flight attendants twice - once to drop off our lunch once a few hours later to pick up the garbage before landing. People had been pushing the call buttons but attendants never responded. The inflight video system was horrible and the aircraft was dirty. Conveniently I was on an aisle seat near the galley so I continued to get up and refresh my drink and snacks as I chose.","","","Economy","","4.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Mendis","United States","2014-12-04","Flew PHL-DOH-CMB on Nov 30th and Dec 1st. First time on Qatar. The PHL-DOH flight QR-728 in a 777-300 with bad in-flight entertainment systems. My system (along with many around me) stopped working after about 4 hours into the 12 hr flight. Flight crew promised to ""reset"" my system after completing inflight meal service but never did anything or came back to inform me. After about 2 hours I again informed another flight attendant who ""tried to reset"" with no success. Towards the end of the flight a flight attendant came to me to apologize to say that they have a known technical problem with the system and their engineers will have to look at it in Qatar!","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Lubis","Indonesia","2014-12-04","CGK-DOH-LHR first time flying with Qatar. Selected them solely based on good reviews and 5 star status and wanted to try their new A380 to LHR. CGK-DOH leg was in a B777-300ER quite a new plane great IFE with very big screen on time departure and early arrival in Doha very good inflight service as well. Our flight to LHR was delayed by 2 hours due to aircraft changes. It is no longer A380 but they changed it to an old A340-600 to make the matter worse despite checking in on time and getting our preferred seats (window and middle seat as we are a couple) due to the aircraft changes they put us in the middle seat of 4 between 2 other strangers. The seat layout is 2x4x2 why cant they just put us as a couple in the window/aisle seat? Aircraft is showing its age and entertainment is limited unlike the B777 service was so-so and meals are inedible. Very cramped seats and legroom is not that great compared to B777. They changed the gate twice during the delay and we had to walk from end to end at Hamad International Airport just to find out that our flight was delayed. Not a very good experience especially considering DOH-LHR is one of QR's flagship route.","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Christopher Neep","Canada","2014-03-14","QF11 SYD-LAX March 10 2014. Outstanding service from Qantas staff both on the ground and in flight. Inflight crew constantly coming through cabins with water and other refreshments. Dinner and breakfast far superior to economy class on other airlines. Good selection of reading materials and assortment of snacks in the self serve snack bar. In flight entertainment comprehensive and intelligent. Qantas has designed a comfortable economy class seat which again is far superior to seating on other airlines - both European and North American. I'm a light sleeper but even I managed to sleep. Highly recommend Qantas.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Christopher Neep","Canada","2014-03-14","QF94 LAX-MEL Feb 15 2014. We deliberately chose to fly from Vancouver to Los Angeles in order to fly Qantas. We were not disappointed! Outstanding service from Qantas staff both on the ground and in flight. Inflight crew constantly coming through cabins with water and other refreshments. Dinner and breakfast far superior to economy class on other airlines. Good selection of reading materials and assortment of snacks in the self serve snack bar. In flight entertainment comprehensive and intelligent. Qantas has designed a comfortable economy class seat which again is far superior to seating on other airlines - both European and North American. I'm a light sleeper but even I managed to sleep. Highly recommend Qantas.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Bin Mohd Azman","Singapore","2014-05-25","SIN-BWN in 2013. B787 was clean and ambience was great. The cabin crew were friendly. Being a Muslim I find the travel prayer was aired through the IFE did reduce my nervousness. IFE sufficient for the short flight. I don't recall what was served for the inflight meal but it was tasty. Toilets in B787 clean and modern. BWN-SIN flight back to Singapore was nearly full so security check arduously slow as the queue was long. Flight back also on B787. Cabin crew was helpful and we were greeted with smiles. Overall my flights with RBA were satisfying and I hope they keep improving and be able to compete with major airlines.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Murtagh Louise","United Kingdom","2014-05-11","A superb all-round experience - cannot fault! Flying Heathrow to Melbourne return each leg of both journeys on time. Food very good refreshments varied and plentiful. All staff very attentive courteous and exceptionally polite. We were fortunate enough to fly in the new dream-liner spacious aircraft with ample leg-room (we actually requested to be seated at the very rear of the aircraft where there is additional leg room) and surprisingly quiet. Fantastic value for money - no need to fly business class as economy service second to none. Will definitely fly Royal Brunei again!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Roger Stone","Australia","2011-11-14","MAD-CMN Business Class. Flight departed on time nice service comfortable seats and good food and wine offered. The only problem I had was in obtaining a boarding pass when transiting through Madrid from Heathrow. With the assistance of a helpful Iberia lady I was finally able to get a (hand written) boarding pass but only after some hours. This is a very strange arrangement as the RAM aircraft leaves from the same Terminal (4S) as I had arrived off a BA flight yet the RAM office is literally miles away.","","","Business Class","","7.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Bryan Hoare","Indonesia","2011-10-12","No booking availability to use a Hong Kong HSBC credit card to book a flight from Morocco to London. This airline has no desire to help their customers! They don't deserve our business. Unfortunately they hold the best flight options to travel from Morocco to the UK. If I could find another way I' do it!!","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T Curtise","United Kingdom","2014-12-01","Flew LHR-DOH-BKK return. Fantastic service very good seat comfort. IFE was very good with a very large selection of movies and TV shows. Meals and snacks were satisfactory and flight attendants were very helpful and attentive. Would recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Giammusso Salvatore","Italy","2014-12-01","MXP-DOH-BKK-DOH-BKK - really good. Doha Airport is fantastic and transfer procedures quick and easy. On the 6 hours night flight Doha - Bangkok the dinner is served 1.5 hours after take off and the breakfast 2 hours before landing - no time to rest!","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Burke","Australia","2014-03-14","Auckland to Perth 777-200 Airbus. Always wanted to try a different airline to compared to the usual one we fly so gave Qantas a go. Big mistake we won't be making again. It was a long 7.5 hour trip when you are in economy class with very limited movement squeezed in like sardines in a can! No leg room and trust me we are not big people! Seats were like sitting on a thin wooden chair they were so thin and hard. Meals were very bland no taste and really not inviting should of eaten before the flight. Staff were okay did their job to the best of their abilities. Overall flight was good no roughness but really couldn't wait to get off as was so sore from sitting on the uncomfortable seats. Overall we felt ripped off with the price of the tickets and extra purchase of luggage at a ridiculous price per extra 5kg it was not worth the change in airlines.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","David Stones","United Kingdom","2014-03-12","LHR-DXB (Codeshare with Emirates) 15/2/14 on QF2 using an A380 for first time (Long standing BA customer) so pre- flight was quite excited at the prospect and to be frank was not disappointed. Big spacious cabin on the upperdeck in J Class comfy seat and a very quiet flight. However the level of service by Qantas is sadly lacking and clearly starved of resource no pre-take off drink offered 1st drink 1hr into flight no offer of subsequent drinks ""meal"" of Hot Salt Beef Sandwich was inedible etc. In absolute contrast the return fight on an Emirates B777 was exemplary irony of older plane (but still very nice) but incredible service couldn't have been more polarising hot towels x 4 champagne pre-take off wonderful meal and extensive and regular drink service if anything was too regular lucky I had the chauffeur service at the other end. Up your game Qantas as I can't and won't recommend you and I notice from this forum I am not alone in his thought but will now always consider Emirates along with BA.","","","Business Class","","2.0","4.0","1.0","1.0","2.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R McLeary","Australia","2014-04-28","I recently flew Melbourne to Heathrow with Brunei. I found the airline although quite basic extremely good value for money. The most impressive part of their service was their customer relations. After arriving in the UK and on my way to my family home I realised I had lost my wedding ring and knew that it must be on the plane. I headed back to the airport but unfortunately there were no representatives to talk to. A very kind lady behind the Brunei desk helped me to call the London office and talk to someone who would help. I was in a very stressed state and all the Brunei staff I talked to were extremely helpful and willing to do everything possible to retrieve my ring. Within a few hours the staff had managed to find my ring and kept it safe until I was able to get it back. Throughout the whole trip I found all staff ground and air to be extremely approachable friendly and helpful.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Stephen Ong","Brunei","2014-04-28","My return trip on the Dreamliner in Business Class was surprisingly satisfying. Whilst the ergonomics of and seat controls takes some getting use to I like the bright and airy feel and the tinted windows. Further I was impressed with the quality and standard of service of the inflight crew. Indeed a ""Better Fly"". My only gripe is the departure time from Brunei to Melbourne doesn't allow one much sleep.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","F Sanyang","United Kingdom","2011-09-29","Late departure from Heathrow. Once in Casablanca the boarding gate was wrong on our boarding cards and there was no one to help the information screen was showing all other destinations except ours. When we finally found the gate after running around with our two young children at midnight we find that the flight was going to Guinea before Gambia as our schedule said. Once in Guinea we waited onboard for a 1.5 hrs for refuelling and cleaning. Staff are not welcoming nor helpful. Once in Gambia 2 or our 3 suitcases were missing and after daily trips to the Air Maroc office in Gambia and the Airport they arrive.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","S Mernissi","United Kingdom","2011-09-26","As long as this airline continues to have a monopoly over all travel to North Morocco it will continue to be poor with little incentive to improve its punctuality prices and customer service. The airline is extremely unreliable in my experience. Connecting flights are a bad idea on all 3 occasions that I have travelled to North Morocco (Tangier) on a connecting flight my experience has been negative. Most recently my flight from London to Casablanca was delayed 50 mins and so I missed the connecting flight (which allowed a 1.5 hr stop over) and was left at Casablanca airport from 11pm until 4am without food refreshments accommodation or a customer service representative to assist or provide answers/information.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","M Geesteranus","Netherlands","2011-09-20","I had booked a flight from Casablanca to Amsterdam together with some 50 or 60 other people. Already during check-in a delay started without explanation or information. Staff behind the desk disappeared came back but the line waiting for check-in did not shrink. Impatient travelers roamed around the hall and came back with different information. RAM staff did nothing until noon when some vouchers for a lunch were distributed. It appeared around that time the flight was cancelled and that another plane might take us. We had been waiting for hours without any form of information. At 18.30 we were ordered to get onto a bus which took us to the delayed plane. First class had been transformed into second class room for your legs had been halved obviously to store more people aboard and most of them considerably smaller that I am. With a stopover in Al Hoceima we finally landed at 3.30 in the morning (local time) at Schiphol so that I had some 4 hours before my next flight to the Caribbean. My luggage arrived 5 days later.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Lewis","United Kingdom","2014-12-01","DOH-LHR on Qatar 'all business' A319. Half full so it really felt like a private jet with around 18 passengers. I sat in the rear section with one other gentleman so we had about 20 seats to ourselves! However now I've tried it I'll probably revert to the bigger jets next time as they are smoother quieter and more spacious.","","","Business Class","","7.0","5.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Gautam","Nepal","2014-11-25","QR653 KTM-DOH 10 Nov. First time ever with QR the flight supervisor was attentive and friendly the food of good standard and proportion. The equipment used was an Airbus 320 for a 5 hr flight which was fairly okay. The only negative aspect was the rude and arrogant biz class check in clerk at KTM airport.","","","Business Class","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Eisenberg Aaron","Australia","2014-03-12","Flew Sydney to Perth and back at the weekend. Airbus 330-200 on both ways. New A330-200 from SYD to Perth. Big screen IFE seat back. Sliding new seats. For me it was very comfortable although not sure its good for the back on long haul flight these new seats. On the way back older A330-200 with smaller seat back IFE screens but still enjoyed watching new releases movies. Ordered vegetarian meal wasn't disappointed. Hot meals. Free drinks. Very good quality. Excellent staff service. Departures and arrivals on time. I traveled around the world with dozens of airlines. All together very good for a domestic flight or any flight really on all aspects compared with other major world airlines.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Moran","Laos","2014-03-11","QF 23 SYD to BKK 4 March 2014. Economy. A330-300 aircraft 2 class configuration. Older style aircraft with small seatback TVs. Good IFE choices but slow to load and software to guide is not the easiest to use. However flight attendants were friendly and provided exceptional service well beyond my expectations. Food and wine good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","V Armstrong","Norway","2014-04-27","Flew from London to Melbourne stopping in Dubai and Brunei. Flew a two-week old 787 Dreamliner and it was spotless clean and felt very safe. Cabin crew were superb and incredibly service-minded and friendly. Seemed like a very professional airline. Since I am a bit nervous about flying I had a chat with one of the FA's on my way back to London (on the Melbourne-Brunei flight) and he was very friendly and calmed me down. Food was as good as you can expect from an airline entertainment system was a bit disappointing and a tiny minus for being an alcohol-free airline. The two stops were good to stretch your legs and get some fresh air even though Brunei airport is quite depressing (but that's not Royal Brunei's fault of course). But all the important things like service safety and comfort were top notch and I would definitely fly Royal Brunei again.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Spear Paul","Australia","2014-04-24","I cheated on Qantas. Our relationship lasted over 20 years but now I have found Royal Brunei. For our first trip Melbourne to London we chose RB as it was $600 cheaper for the two of us. We were very impressed. Make sure you get the new 787 Dreamliner with lots of leg room a roomy feeling in the cabin and a usb port in the seat back screen to power my iPad. (Does not charge the iPad but uses the planes power). The crew were very helpful and brought soft drinks and juices around constantly. I think they try to make up for being a dry airline. We bought a small bottle of alcohol in Melb and the crew were happy to give us coke and ice. If you are desperate just buy a couple of the small airline bottles and put them in your liguids bag in your carry on. The three hour layover in Brunei was a bit of a pain as the airport is reduced to a small waiting area with only a coffee shop but the time flew by. Would highly recommend RB for anyone travelling MEL to London. This route is four star.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","I Shihabi","Saudi Arabia","2011-09-17","Montreal-Casablanca. Scheduled 19.25 checked in 16.55. Boarding pass stated boarding 19.00 not a word by check-in staff about any delays although it was already known to them. Arrived at gate 18.30 no one from airline showed up. Monitors showed original departure time well past 19.30. No airport staff inside the departure hall had any answers and no RAM staff were available until 20.10 when the first new departure time update appeared on the monitors. Flight was delayed until 22.15 and no RAM rep bothered to show up at the gate to inform passengers. Finally station manager turned up 20.45 to say that we all should have received food vouchers at check-in but of course he just had to say something. Plane finally left 23.15 and it was clear they skipped bathroom cleaning during the short ground time that the toilets smelt before the first use.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","S Ward","United Kingdom","2011-09-15","We had no problems in terms of flight times or delays. Flight attendants were quite nonchalant and not particularly friendly. The most worrying thing was the state of the aircraft.. Not only was it shabby inside and out there was a huge crack across the emergency exit door and rust all over the wing. Overall I would say a very shabby airline and poor customer service.","","","Economy","","2.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","G Waterman","United States","2011-09-05","Cancelled our original flight to Morocco from JFK due to weather then they failed to notify of the rescheduled time. Because they had failed to notify so many passengers the rescheduled flight was delayed causing us to miss our connection in Casablanca. After having to spend a night in Casablanca we arrived in Marrakech 40 mins late only to discover our bags had been lost. On our return arriving at the airport in Marrakech we went to check-in only to find our flight home was oversold after seeing 3 different agents they finally issued our boarding passes. We thought things were finally running smoothly until we arrived in New York and discovered once again they had lost our bags. The delays and baggage issues were exacerbated by terrible customer service.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M LaPrairie","United States","2014-11-20","IAD-DOH-KWI business class on Nov 9. At check in IAD I asked the agent if there were any infants seated in the first economy bulkhead as I was in the last row of business class. He said there were two infants booked on the flight but both were located at the back of the aircraft. An infant which screamed for the first two hours of the flight was located right behind me. At check in there was an empty seat in the first business cabin that I would have happily taken had I known an infant was seated behind me. Onboard I called the Chief Purser and complained to her. She agreed that the check-in agent should have told me and was going to follow up. At check in there is no reason why the web-check in baggage drop only counter should be closed before the entire check-in counter closes. I ended up behind a huge family traveling in economy with mountains of bags who checked in at the business counter and haggled endlessly over excess baggage charges causing me to wait about 15 minutes to check in - all the while the web check-in counter was unattended. I had a delicious lamb entree from IAD-DOH although the piece of meat was the size of a silver dollar. New lounge in DOH is pretty nice. I had a shower which was available as soon as I asked. Well equipped lounge with lots of dining options and very spread out. DOH-KWI was on the new 787. The interior of the cabin is cool with great ambient lighting and seat comfortable. I like the sparkling rose before take-off. I wish the sector had been a bit longer to enjoy it more. All flights were spot on time.","","","Business Class","","8.0","4.0","3.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Tofara Jonera","Australia","2014-11-20","Flew Melbourne to London via Doha. The flight was pleasant from Melbourne to Doha. The entertainment system wasn't working or up to date. The cabin crew kept resetting the system but it did not work. I was forced to change seats. From Melbourne to Doha it was a good flight - no issues. Don't know whether I would use Qatar again in the near future.","","","Economy","","4.0","3.0","1.0","3.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Colombo Ugo","South Africa","2014-11-20","QR122 MXP-DOH QR1365 October 23/24. Qatar level of service food and seating well above average. Cannot fault them unless you ask for the moon. Flights on time staff attentive and polite. Purchased a discounted business class ticket yet extended my stay by 30 days with a small penalty of only 36 Euro!","","","Business Class","","5.0","5.0","4.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","H Watson","Australia","2014-03-10","I just arrived back from Singapore this morning. SIN-SYD on an A330-300 in business class. Tickets were purchased with frequent flyer points so value for money not relevant. The seat was comfortable and folded down into a flat bed. The staff were cheerful happy and always ready to help with anything. Seeing as it was an overnight flight I didn't have any food or use the entertainment system but I had a quick flick through to see what they had and the movie/TV selection wasn't nearly as extensive as other airlines such as Singapore. We left early and arrived early.","","","Business Class","","7.0","4.0","5.0","1.0","3.0","","","1.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Steven Earl","Australia","2014-03-04","Flew Melbourne to London and back last week. It was the worst trip I have had there and back. The food was very poor we were watching the trays after every meal getting packed away and they were hardly touched so we were not the only ones who thought so the breakfasts were shockingly bad. The flight crew from Dubai were very unprofessional complaining out loud about the airline and their shifts. Qantas advertise on there own page about enjoying a hot chocolate this is only offered once each way from Melbourne to London and Back. No ice creams offered as advertised. The self serve snack bar food is plain and boring offering plain biscuits nuts and small cake bars. First and last time we fly with this airline in the airlines troubled times they should be doing so much better will never forget the awful meals provided for every meal.","","","Premium Economy","","2.0","2.0","1.0","1.0","4.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","C Clay","Philippines","2014-04-21","MNL-BSB-MNL 17-20 April 2014. The good: on-time flights attentive in-flight service meal even on such a short flight. The not-so-good: their airplanes at least from Manila are really looking old and in need of refurbishing. The cabin of the A320 they used looked tired and in bad shape. On the flight over the head-rest of the seat flew off when we were trying to adjust it. On the flight back the recliner did not work and the seat was always in the reclined position. Plus the space between seats even in the emergency exit row is tiny I'm not sure if it complies with international standards. When they finish renovating the BSB airport (the new part is looking lovely by the way) they should then invest on their planes a bit. But service is courteous and efficient.","","","Economy","","4.0","2.0","4.0","3.0","0.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Jake Drake","Australia","2014-04-19","Bandar Seri Begawan to MEL. Newish Boeing 787 which is supposed to be a lot quieter than other planes but it didn't seem much different if at all. Selection of entertainment somewhat limited but adequate for a 6 hour night flight. Fully flat beds which compare to the likes of Emirates. Cabin crew and lounge staff in BSB seemed reluctant to address the issue of noisy children.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Claire Shankland","United Kingdom","2011-08-13","We received an email 4 days before we were due to fly cancelling both the outward and return flight. The plane was old and dirty. The staff surly and not interested in serving you. The toilet smelt and they closed the front part of the plane off and told passengers to use the one at the back. Some people complained and ignored this rule.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Ahmed","United States","2011-08-09","JFK to CMN. Good quality food friendly staff and a smooth flight. Plenty of movies magazines/newspapers provided.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","A Conway","Morocco","2011-08-07","Awful airline and only getting worse. Due to budget cuts flights are often cancelled at the last minute and passengers are rerouted from direct flights to itineraries that consist of up to 3 extra flights. The airline will list several flights available but then combine all the passengers for that day on one flight. This makes travel with RAM impossible if you have a connection with a different airline. While travelling to Paris my husband and I had made separate reservations. For some reason he was told on a Monday that his Saturday flight had been cancelled. I was not alerted until Thursday that the same flight had been cancelled. My mother recently flew from JFK to Casablanca. It took her friend 2 hours after landing to receive her baggage. My mother's baggage was left behind in NY. We were told to call back the next day when the suitcase should have arrived on a flight coming in at 8am. The next day I called three times hours after the flight had arrived and was told that they could not confirm that the suitcase had come in. One customer service woman refused to let me speak to her supervisor and hung up on me! We ended up paying a 50$ taxi fare to go to the airport and were told to look for the suitcase ourselves by two employees who were sitting and gossiping and playing with their cell phones. Finally we found an employee in a back office who was willing to do his job. He went to another part of the airport and returned with the suitcase. The suitcase had a huge yellow tag on it that said ""RUSH"" and yet it was 8 hours after it had arrived and no one could confirm it was in Casablance. In short avoid this airline like the plague!","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Mattheus Hendrik Smal","South Africa","2014-11-20","8 November 2014 Cape Town to Doha on A330-300 a nice experience. Leg space food and service was very good. Doha to Dubai with the B787 Dreamliner although this is a new aircraft the leg space was bad. On 12 November 2014 return from Doha again with the Airbus A330-300 very nice flight with good service.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Swan","Australia","2014-11-17","Flew for the first time with Qatar from Perth to Dar Es Salaam. Have flown with other airlines in the past. Qatar was adequately comfortable for such a long flight. I ordered a special meal and was still given the option of the regular menu. Was impressed by the range of nationalities of the cabin crew. Someone was bound to speak your language.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Shannon Conroy","Australia","2014-03-04","QF 494 / 489 MEL-SYD-MEL on 10/01/14 - 12/01/14. 21.00 Flight from Melbourne on an old 767 (no seatback IFE) boarded early but was probably only 30% booked. Roared out of Tullamarine ten minutes before scheduled departure time with the captain announcing that the plane had been given an early landing slot at Sydney and we were going to get there as quick as possible. Captain announced that this was the aircraft's last commercial flight with Qantas. Flight crew were cheerful and offered beer and wine on the flight. offering everyone a second round as the cabin was lightly booked. 20.30 Flight back was pleasant however service was somewhat more contrite and being a weekend flight alcoholic refreshments were not complimentary. Aircraft was an equally dated 767 which had been refitted but still looked tired although the flight back contained the iPad streaming IFE which works well. Otherwise an overall pleasant experience. Flights were booked months in advance extremely cheap during a sale.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Shannon Conroy","Australia","2014-03-04","MEL-PER-MEL QF653/476 on the 24/01 - 27/01. Flew Business into Perth and Economy back to Melbourne. Airbus A330-200 both legs. Flight to Perth was delayed 20 mins at boarding with no announcements over the PA or at the gate. Cabin was modern and clean. Seats in business were very comfortable with plenty of legroom which is to be expected. Good range of TV and movies on the seatback IFE. I was offered a refreshing glass of pear and strawberry juice upon boarding. Nice touch. The 3 course meal served during flight was good and beer and wine was topped up cheerfully throughout the flight by the very professional flight attendants. Towards the end of the flight the crew had run out of James Squire in the business cabin but were more than happy to source more from economy for me and chill it right down. Flight back was in economy and was in a modern and clean A330-200. Cabin was nearly full but flight attendants were friendly and professional. Hot lunch was served which was satisfying and beer/wine was offered throughout the flight. Good range of IFE for a domestic economy flight. Overall very pleased with experience. Flights were well priced as they were booked during a sale.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Del","Australia","2014-04-14","Flew on Dreamliner Melbourne to Brunei. Flight departed late due to airport only using one runway. Spent 90 mins on tarmac waiting to take off. Biz class cabin has only 3 rows. Seat was comfortable enough and the provision of a large pillow was great for sleeping. Service was excellent food was equal to other airlines and IFE adequate for all but avid movie buffs. Missed my connection in Brunei due to delay in Melb. Was met on arrival guided through immigration and sent to hotel for overnight stay. Flight to KL the next day was equally as good.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Roy Clogstoun","Australia","2014-04-13","Flew from Melbourne to Heathrow and back in March and April. The service was excellent the food tasty and appetizing particularly the Asian options. The IFE was comparable to any four star airlines with the latest films available. The real bonus was flying in the B787 Dreamliner which was operating all the way from London Heathrow to Melbourne and from Brunei to London. The service on the B777 was also good. The staff were on the move providing water and fruit drinks to pax all night long. The price of the ticket was economical and well worth the money comparable to other airlines operating between Melbourne and London. I will fly them again.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","James Roussell","Australia","2014-04-13","Tired planes but the Dreamliners are now here. Enjoyed my trip to Bandar Seri Begawan and can't wait to fly Royal Brunei again soon!","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","D Driscoll","United Kingdom","2011-08-02","I cannot recognise the airline that I have used for 20 yrs from some of the comments made. I usually fly Economy LHR to CMN but as I have had a problem with my legs recently I have switched to Business class. In both classes RAM has been totally satisfactory. I have never had a flight cancelled or changed before the day of departure I have only once had a more-than 3 hr delay and in this case cans of drinks were immediately provided and 40 mins later all passengers were taken to a restaurant in the airport. Cabin staff with the odd exception are friendly and helpful especially when they realise I speak some Arabic. The air miles programme is extremely generous. The planes are modern and clean. Even the older planes which I occasionally take on internal flights are satisfactory. One time my baggage went on to Marrakech and was not offloaded at Casa. It arrived back at Casa at 7am the next morning and I was given 300 dirhams compensation for the taxi to and from the airport. This was several years ago and I imagine the compensation will have increased to cater for higher taxi fares.","","","Business Class","","8.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","A Kazi","Saudi Arabia","2011-08-02","Lisbon airport for our return flight home to Riyadh via Casablanca but there was no flight and no Air Maroc staff to assist us. When I got hold of their Portugal office there was no answer. I called their number in Morocco and was told that the Lisbon-Casablanca flight had been cancelled and they had been unable to reach me. They offered no solution other than a flight 8 days later else I should send a complaint to their email address. At the peak of summer travel season I was forced to purchase new tickets for my family on other airlines to get home. The initial journey from Riyadh to Madrid via Casablanca didn't go smoothly either - they got our luggage to us 5 days late.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","C Grant","France","2011-07-21","I have flown Royal Air Maroc many times to W.Africa over the last 6 or 7 yrs and the company is getting worse. I flew BCN-CMN-DKR return the return trip was appalling. Both legs DKR-CMN and CMN-BCN the crew were surly rude and incompetent. The 2 767 aircraft they have are old and the crew made no effort at all. The emergency procedures were done so that people sitting near the door weren't able to observe contrary to international law because they told me there were only 4 crew for this flight. Due to the consistent downfall of this airline I will not be using them again for W.African routes.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Amit","India","2014-11-12","Have been a regular on Qatar Airways during last 3 years on Delhi-Doha-Lagos. Travelled in Economy and Business. Experience in economy is mixed. Seating is ok in 2x4x2 configuration but less keen on the 3x3x3 configuration which seems cramped. Staff service can be variable on Doha-Delhi sector - especially with people who are not comfortable speaking English. Business class is quite good. Very comfortable. Cabin crew feed you like crazy. Choice of food and wine is good. Ground handling and luggage service is good.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","James Laskowski","Thailand","2014-11-12","BKK-MAD return with a short layover in new Doha airport. Perfect. From the ease of online booking to check-in from gate to flight services (food is really good and Beverage selection is superb.) Inflight entertainment is Excellent. The headrest that folds makes for a comfortable trip. I am 5'7"" leg room was very adequate even if the person in front reclined. Staff were always friendly and smiling.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Widjaja","Australia","2014-03-04","QF 41 (A330) on 13/01/14. Travelling with spouse and two young children. Check in at SYD took about 35 mins. Flight took off on time and arrived ahead of schedule. Cabin crews were attentive. Food was average but edible. Infight entertainment is good for 6.5 hrs flight Return trip on QF 42 (A330) on 03/02/14. Check in at CGK no hassle took about 5 mins. Flight took off behind schedule due to airport congestion. It arrived on time at SYD. Cabin crews consist of good and uninterested staff. Foods were average but find main menu on both selections spicy. Overall it was a good trip. However Qantas needs to keep up their standard with their competitor I had the same sector flight with Asian carriers they seem to be offering slightly better service.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roger Stone","Australia","2014-03-03","BNE-PER-BNE two trips in 3 weeks and very pleasant flights. Good service free wine and reasonable food for economy. On one flight I boarded with an upset stomach and the flight attendant brought me some quality white wine from business class which helped enormously. Generally very full flights but on-time departures. I especially appreciated the careful route track selection to avoid headwinds on the westbound flights and to take advantage of these strong westerly winds for the eastbound flights meaning all flights either arrived exactly on time or were early. The Perth Qantas Club lounge is huge but at peak hour is still somewhat difficult to find space to sit down. Qantas have very annoying and intrusive people mover buggies sounding their warning sirens while moving around their Brisbane terminal (also the same in Sydney and Melbourne) - and mostly just transporting crew and friends about - what's wrong with a bell or soft honking horn as is the case in terminals such as Hong Kong? However flights themselves were very good on Qantas.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Macpherson","Australia","2014-03-31","Flew economy class Melbourne to Brunei on B777 then Brunei to London via Dubai on B787 26-27 Mar. Was dubious about the initial leg on the older B777 following reviews on here but was very pleasantly surprised. Aircraft was clean with plenty of legroom - I am 195cm tall. Cabin crew were superb and meals were excellent surpassing the standard of many 4 star airlines I have flown with. Drinks were freely available and nothing was too much trouble for the crew. Comfortable flights seats perhaps a little firmer than some. In flight entertainment was good and sufficient for the 3 legs though not as comprehensive as some carriers. Flights were around $300 cheaper than the next competitor. Excellent value and a fantastic experience - looking forward to the return journey and would wholeheartedly recommend Royal Brunei to anyone.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Sargeant Alan","Australia","2014-03-18","Bangkok to Melbourne via Brunei. All flights took off a few minutes early and also landed a few minutes early. Given an IPAD for entertainment between Bangkok and Brunei and flight was in an older Airbus 319. Seat was comfortable and service was very good - attentive cabin staff. Had a few hours layover in Brunei and then to Melbourne on older B777. Flight was punctual and the food good. Drinks freely available and plane very lightly loaded - only five in Business Class. Was a bit disappointed that the new 787 was not in operation as seat not so comfortable as a bed. Film selection was a bit limited. Royal Brunei is a comfortable three star airline without pretensions but Royal Brunei offers excellent value for money in Business Class which is why I continue to fly with them on a regular basis.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","E Loks","Norway","2011-07-11","Experience with flying Royal Air Maroc from Frankfurt via Casablanca-Marrakech can be summarized as: Old and dirty airplane +5 hrs delay in Casablanca without any explanation from ground crew no service from staff several people in same flight did not get luggage until several days later.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Adil Berdai","United Kingdom","2011-07-05","I have flown with Royal Air Maroc many times it's a very good airline and it has a reputation I can't seem to find when I'm on-board their aircrafts. Staff are very good and great with customer service. I was flying from London-Tangier and one man decided to smoke in the toilets the staff took this as a serious problem and treated him fairly and when we landed in Tangier he was arrested it's good to see action taken. They served lunch which I always love I had the chicken with rice and potatoes very tasty. Royal Air Maroc is a standard airline with great seats and very friendly staff their English is superb so no communication problems will occur on-board. It was very clean I called a member of staff 6 times during the 3 hr flight she was very happy serving me all the time.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Hugo Stekelenburg","Morocco","2011-07-03","CMN-AMS. I have flown Air Maroc multiple times and when everything goes fine they offer quite good value for money: food served on European routes plus wine and beer and a generous baggage allowance for several European and African destinations:30 kg. And their loyalty program is good too. But when there is a disturbance nobody ever takes responsibility for anything and that is infuriating. I've seen terrible scenes on board which are beyond a Hollywood movie. Although I'm sometimes disappointed I will usually fly them again.","","","Economy","","6.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Zafrullah Hamzah","Ireland","2014-11-12","First time flying Qatar Airways from Paris CDG to Kuala Lumpur via Doha return. First leg unsatisfactory as the 2-2-2 cabin felt quite cramped. Staff forgot my main course but apologised and this was quickly sorted out. At the lounge in Doha there was a wait for the shower but staff were efficient and I got a shower room within 15 minutes. Doha to Kuala Lumpur was excellent. Great service onboard. Return trip KL to Doha similarly good. However food was at best only average on these flights. Doha to Paris was in first class. On arrival in Doha the lounge was the same as the previous - no separate first class lounge. Another wait to have a shower but this was quick and got a shower room in less than 10 minutes. Service onboard the Doha to Paris flight in first class was excellent. The stewardess was attentive and efficient. There were no other passengers in the first class cabin so I felt really pampered. Unfortunately the food was only average and the entertainment channels were not that great. Pity as the service onboard was top class. I also noticed that the advertised chauffeur drive from the terminal to the plane for first class was not made available to me. Overall I find Qatar Airways provide great service onboard but I would have some hesitation flying with them in the future for a few reasons. Firstly I prefer airlines that offer Business Class seats with direct access to the aisle. Secondly the lounge while impressive should have more shower rooms to cope with the volume of passengers. Thirdly Qatar does not provide a limousine service to and from the airport. Finally the food and entertainment onboard should be better. For flights to and from Kuala Lumpur the option of Malaysian dishes should be provided. The choice of music needs to be revamped. I will be comparing prices with other airlines closely before deciding if I would fly Qatar Airways again. I would recommend it for their excellent staff onboard but the service on the ground can be improved.","","","Business Class","","7.0","4.0","4.0","3.0","2.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Tercon Bojan","Singapore","2014-11-11","Finally I get to fly on the Dreamliner! And Qatar Airways made the experience world class. As you board the plane you notice your first difference. The entrance of the 787 is very open and grand. You nearly feel like you're walking into a lobby area. Then you notice the windows which are truly big. Love the expansive feeling you get by being so connected to the outside. When you finally get to the new business class seat which has a very spacious 1-2-1 configuration you realize why Qatar is one of the few 5-star airlines. The reverse herring bone layout has you facing into the large windows and has by far the best design I've ever seen given this configuration even in sleep mode. An excellent dining experience. If there is one slight doubt it's with the new IFE system which takes some time getting used to. It's a complete redesign and not always logical. At least to me. Did I mention the spacious lavatories? Their Dreamliner experience is perfection.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Vancurova","United Kingdom","2014-02-28","Perth to Sydney. Staff were very attentive and tried to help with eating arrangements because we flew with our 16 months old daughter. Food was ok. seats comfy.","","","Business Class","","10.0","5.0","5.0","3.0","5.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Raymond Kwong","Australia","2014-02-27","Melbourne-Singapore 14 Feb economy. Check in efficient and friendly the business class lounge was pleasant offering a hot breakfast and excellent coffee. Aircraft clean and tidy we were delayed an hour due to the impact of the volcanic eruption in Indonesia captain kept the passengers informed. The mature crew were friendly and worked hard to ensure we had a pleasant and comfortable day flight. Inflight entertainment very extensive lunch and refreshment were very good full bar service and good selection of Australian wines offered. Overall a very good experience at a very good price.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Widjaja Jesslyn","Indonesia","2014-02-20","24 Jan Shanghai BI 614 to Bandar Seri Begawan. Bandar Seri Begawan BI 737 to Jakarta Intl. Return 21 Feb BI 738 and BI 613. Price was good food was ok. Delayed about 2 hours we all waited inside the plane that was just moving around like an airport sight seeing tour. My return flight was canceled on Monday and they re-timed my ticket to Friday. Flight delayed 5 days and they gave nothing for it. You get what you paid for.","","","Economy","","5.0","3.0","2.0","4.0","3.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Hill Beth","Australia","2014-02-14","A very quick last minute trip had to happen from Melbourne to UK. They are fantastic and their flight attendants are the best I've experienced. Their planes are spotlessly clean. You were not swamped with attention perfect for me. No alcohol no problem two stops not great I prefer one. Brunei airport awful but is being upgraded to be finished this year. Vegetarian food terrible but so is every other airline. Overall I would recommend them. I travel to UK at least twice a year at the moment for family reasons and have travelled with most of the major airlines they should look at Royal Brunei and see a winning formula.","","","Economy","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","H Baker","United Kingdom","2014-02-12","My husband and I travelled from LHR-Brunei-Melbourne to fly home for Christmas. Having read some good reviews of the airline and not having a stack of cash to spend on the flights we decided to give it a go. Firstly the online check in option was very convenient and easy to use. The only gripe here is that when we got to the airport we still had to wait in a massive queue to check our luggage in. However the check in staff were friendly and moved us through as fast as possible. On the London-Dubai-Brunei leg we had the new Dreamliner aircraft and it really did feel like a dream. We were delighted to find that we had plenty of leg room (we are both 6 foot and over so this is a big deal) and loved the open airy feel of the cabin as well as the smooth take off and landing. I am surprised that people have complained that they didn't know about the Dubai stop it is on itineraries and tickets and when you check in online. The variety of entertainment on board was quite adequate and the meals were really nice. The cabin crew on all sectors were friendly and obliging. On the way to Australia all our flights left on time and we even landed slightly early in Melbourne. Coming back we were delayed leaving Dubai but this was not due to the airline it was because a passenger did not show up for the flight. Having the two stops was actually really good as it allows you to get off the plane and stretch your legs really breaks up the journey nicely. All in all Royal Brunei exceeded my expectations for the price you expect really basic service and not much else but we found the whole experience really satisfying. Would happily fly Royal Brunei again to Melbourne and recommend them to anyone who wants to have a pleasant flight and not have to pay a fortune like some other airlines charge.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Peter Nakhili","United States","2011-07-03","I flew with Royal Air Maroc to Morocco. I bought a package that made me take a Delta Connections flight from Boston's Logan-New York's JFK. The Delta flight was bumpy! Once at JFK I made my way over to the terminal. I had to wait 8 hrs for the plane to show up. I knew this ahead of time the Delta flight was a morning flight and the Royal Air Maroc flight was at 6:32 PM. Once it was time to board the line was ridiculous. Once on board the Boeing 767 I sat down and the seats were comfortable and reclined reasonably far. About 1hr into the flight they served dinner. There was a menu and all the meals were hot. If you're ever on thus flight get the chicken. The flight was very smooth the cabin crew was very nice and also served breakfast. The landing was excellent very smooth. The 8 hr wait wasn't too bad.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","C Ryan","United Kingdom","2011-06-29","Not impressed at all. I flew from London Heathrow-Casablanca which was bearable although the staff were very rude and aggressive - they obviously have no customer service skills. I would probably lose my job if I spoke to customers the way this airline's staff do. The return journey was a shambles - the original flight from Marrakech- Casablanca was cancelled and no explanation given so I was put on another flight at a later time which meant I made the connection from Casablanca-Heathrow with mins to spare. Again the staff were rude patronising and arrogant the food was unidentifiable and no apologies were given in respect of the cancelled flight added stress and subsequently lost baggage (which I am still waiting for).","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","S Amin","United Kingdom","2011-06-19","Please do not book with this airline if you want to save yourself the stress anger frustration and rudeness that we experienced. We booked a return flight from LHR-AGA. Our outbound flight was delayed by 4 hrs so we missed our connecting flight from CMN-AGA. It took more than 14 hrs it should have been less than 8 hrs. Our flight home was horrendous. We managed to get a flight from AGA-CMN but as we hurried to get our flight to LHR we were refused boarding even though we had valid boarding passes and tickets. The rude check-in staff told us that there was a problem with our tickets and to speak to our booking agent. It turns out our tickets were cancelled without our permission. We were stranded at the boarding gate. The only reason I could think of was that the airline had double booked their seats because there was a large crowd of passengers before us and 2 more passengers also had their tickets cancelled and were in the same situation as us. The check-in assistant did not help us and sent us from pillar to post asking us to speak to the customer team downstairs when our flight was about to depart. We enquired about getting our luggage back and we were told that it was being offloaded. However our luggage was not offloaded and it flew to LHR. We were told that the next plane to LHR would be in 24 hours. We protested (with 2 other passengers) eventually a person at the airport gave us tickets to LGW (not LHR) which would be a 10 hr trip on 2 planes going via Tunisia. We were not given any food or drink for the inconvenience caused. We arrived at LGW at 1am in the morning without our luggage. We should have been in LHR by 6pm. We had to pay a mighty fare to get from LGW to home we didn't get our luggage for another 3 days. Overall a nightmare of a journey we wrote to them 3 times demanding an explanation for this unacceptable journey. They have not replied.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Fro Kalle","Norway","2014-11-06","Heathrow-Doha-Ho Chi Minh B777-300ER and it was a pleasant and a comfortable journey. Great cabin crew very friendly and polite. The food onboard seems less then last time in 2013 and that was a bit disappointment. Transfer at DOH beautiful new airport great design. Flight from Doha to Ho Chi Minh with the A330. The IFE onboard seems pretty old old seats and no touch screen. Many movies but not so many movies in the action category. SGN-DOH - Pleasant and an enjoyable flight. Landed on time. The problem was that my next flight to Doha- Oslo was leaving 9 hours later so pretty boring to wait so long. Great restaurant and food in the airport. B787 for the next flight. Good flight but I found out that the music didn't work and played different songs to those selected. Food was ok but I wish it was more. I sat on the back and didn't get my choice of food but that was ok. Landed on time at Oslo. I do recommend Qatar Airways.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Dianne Averis","Australia","2014-11-06","Superb service with Qatar on business class. The only downer is the lounge in Paris which is shared with a few other airlines and offered only packaged snacks and a few sandwiches. Inflight - so nice to be able to choose when we wanted to eat. The food was fresh and delicious and presented to us whenever we wanted. The service could not have been better. Yes and pyjamas and the extras too. Qatar were superb in every way (did I mention the Krug at the lounge in Doha?) If only they flew into Adelaide!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Donnelly","Australia","2014-02-24","QF 9 Melbourne to Dubai. Had seat 24 K which is exit row Premium economy. Considered using points to try and upgrade but if you can secure this seat then it's not worth it. Heaps of legroom and storage with side bin. Meal was good service was good and managed to sleep for most of the flight.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Atkins","Israel","2014-02-21","Singapore-Sydney in January then Melbourne-Singapore in Feb. Check-in staff in Singapore were excellent. The cabin crew on the first leg were friendly and talkative although the ""supper"" service was far too slow for a night flight. We were never actually given a meal for the flight just a ""supper"" and ""breakfast"" (just yoghurt and a banana). Mine were gluten free and pretty average. Melbourne-Singapore the food was far better although the ""salad"" was a tub of mixed leaves and nothing else. The check-in agent in Melbourne flatly refused to give me an exit row aisle seat for free saying I needed to pay $90 despite getting it for free (due to impeded legroom) twice before. Poor staff knowledge. IFE was pretty good.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Lee","Singapore","2014-02-20","QF36 Economy Singapore to Melbourne on 15 Feb 2014. Full flight owing to the start of the Australian university term. Huge difference from the superior A380 that used to ply this route - seats on the A330-300.were old IFE sets small and mine was not working properly for some reason. Upgrades are needed quickly lest Qantas loses out to other airlines on this route. Supper and breakfast service was ok nothing special. Cabin crew professional throughout. Coffee was atrocious. Arrived in Melbourne on time and bags on the luggage belt within half an hour. All in all decent service but could be much better. If you're flying from Southeast Asia Qantas is ok if you they have a good deal for tickets but if you're paying full fare it would be better to stick to Singapore Airlines.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Richard Sibley","United Kingdom","2014-02-10","My wife and I have recently return from a trip to Melbourne flying Royal Brunei (RB) in business class this has now spoilt us for any future trips to our relatives in Oz. It is more costly but we think at our age 66 hanging in the air for 22+hrs sat in economy is a real off-putter and justifies the additional cost. We cannot praise RB enough flights were on time the cabin crew very professional and attentive food was excellent aircraft cabin clean and well presented. First leg was on the new Boeing 787 Dreamliner business class cabin was superb spacious and very comfortable; lay-flat beds and noticeably quieter than the usual aircraft types. Second leg was on an older Boeing 777 once again very comfortable no complaints. Would we fly RB again yes defiantly we would highly recommend them to any one flying to Melbourne and thinking of business class travel.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Sargeant","Australia","2014-01-31","MEL-BKK. Flights left and landed on time. Seat was comfortable and angled flat still got some hours of reasonable sleep between Melbourne and Bangkok. Food choice a little limited but portion size and taste was very good. Film selection not very good. Luggage did not get priority coming off the line in Bangkok - this seems a common complaint where airlines go through B to get to C. Staff very attentive and pleasant. Business class remains excellent value for money which is why I continue to fly them.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","E Keita","United States","2011-06-06","My experience with RAM has been you get less than what you pay for. We were flying NYC to Guinea via Casablanca in NYC it took 2 hours to check us in because the counter person did not know the country code for Guinea and then he lost all the information and then there were issues with not believing a passports validity etc. We were travelling with an infant who was on our lap you must pay to have the infant on your lap which is fine. Except in NYC they booked our daughter on a different flight than us out of Casablanca. We did not notice this until we got to Casablanca. They refused to give my daughter a boarding pass to get on the plane! Saying she had to wait in Casablanca for two more days because that is when her ticket is for - she is 17 months old! We finally managed to find someone with a brain who said to check her in she is an infant - and then the plane was only half full so I really don't understand the problem there! The flight attendants were beyond rude they served drinks only once during an 8 hour flight when I asked for some water for my daughter's cup they would only fill it 25% full - so I had to keep getting up and going to the galley to pour my own drinks. The bathrooms stank the plane was falling apart.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","R Arenas","Spain","2011-06-04","Roundtrip BCN to Tangiers. It's a different world on RAM. Passengers move around during take- off and landing. Women seated together in groups with the kids and the men sit together up front. No respect for personal space poor service despite large cabin crew.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Roberts","United States","2011-06-03","JFK to Casablanca delayed 9 hours with no communication from ground crew. RAM employees rounded up the passengers into a ""holding area"" then disappeared for 9 hours. No food no water no pillows or blankets and no apologies. The flight was just as bad - rude and arrogant staff. I don't know how they manage to stay in business. I guess it should have been a huge red flag when I called to book the flight - no answer not even an answering machine just rang until I hung up. Had to call between 10 and 3 to book I was later told. Avoid this airline like the plague.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Daniel Sharon","Italy","2014-11-03","TBS-DOH-MXP. Both aircraft's seemed relatively new but the heating made it unbearable (especially on the TBS-DOH leg). It felt like a sauna and even the crew agreed but couldn't do anything about it. The vegetarian meals I ordered were not inspiring. The light snacks are a piece of sweet and a piece of savoury. The savoury was just OK the sweet was dry and burned i.e: inedible. On board Staff were miss and go. Most of the crew (Asians and Arabs) were friendly and genuinely eager to please but some of the Eastern European ladies were cold and not very approachable. Doha Airport is new and impressive. My connection was 5 hours long and so I went to the Ortyx Lounge that charges around $40 (140QR). The Lounge was very busy (500+ people) and there is only one shower facility. Luckily I found a slot to shower else the onward flight would have been even more awful than the first. I was happy to got an emergency exit seat (10D) on the DOH - MXP flight to discover this was the worst possible choice of seat. It is on an 'angle' and so it provides even less legroom than the regular seats with people going in and out of toilet and the crew bumping into me non stop.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Peter Lewis","United Kingdom","2014-11-03","LHR-DOH on new A380 service. Interior very similar to Dreamliner - fantastic seat and big personal screen. Additional storage with side bins on the upper deck. Spent much of the flight in the Bar - very cool and whilst perhaps a bit of a gimmick it was very nice and with great service. Toilets were the poshest I have seen. These planes were a long time coming for Qatar but in my view well worth the wait - only trouble is it will make flying anything else (except perhaps their Dreamliner) a bit of a chore!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M R Higgins","United Kingdom","2014-11-03","Manchester - Doha - Bangkok. Check in at Manchester excellent as usual given pass to Escape Lounge which in all MAN-DOH-DPS and BKK-DOH-MAN. Took these flights a couple of weeks ago and on every one of the 4 flights the service and the food were indeed 5 star quality. The service in the business class lounge at Doha was also excellent. The only gripe I would have on the flights is that the choice of movies is very poor - Premieres and recent releases I really don't think so.","","","Business Class","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-02-20","Melbourne to Darwin breakfast flight at 8.30. Flying into Darwin on morning flights the only city you get a hot breakfast out of is Perth so was expecting another bland offering on this flight and it did not disappoint. Thankfully Melbourne Qantas Club had plenty of nice offerings to fill up on before the flight. Again a boxed meal (if you can call it a meal) served a tub of muesli with yoghurt and a bag of apple slices. Not sure what is going on with Qantas and their catering but it seems like a budget offering and it will be a shame if this is the direction Qantas is going. Bring back proper meal service I don't mind paying extra this is why I have always travelled this airline.","","","Economy","","5.0","5.0","5.0","1.0","5.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-02-20","Sydney to Melbourne continuing on from Darwin. Great food in Sydney Qantas Club. Refreshments are advertised on this flight so don't expect anything too much at 8.30pm on a flight little over an hour long. Flight full and service good but refreshment a little disappointing - sweet biscuits and nothing else. Free wine was served so can't really complain. Managed to get an extra leg-room seat which is always good.","","","Economy","","6.0","5.0","5.0","3.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Stringfellow Geraldine","United Kingdom","2014-01-28","14/11/13 BI 098. 15/11/13 BI053. 22/11/14 BI054 BI097. Just wanted to say how impressed I was with RB I have just returned from Melbourne the first part of journey was on an older plane but from Brunei it was their new Dreamliner 787 and the aircraft is lovely great entertainment system I watched 3 films during journey! The service was really good and the food. I flew with Singapore Airlines last year and would say that RB are just as good and were £300 cheaper! I will definitely fly with them again and just hope the fares stay low!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Ednie Dale","Australia","2014-01-21","I started using RBA in 2012 and will continue to do so. Having flown Melbourne to Bangkok 3 times in the last 18 months I am very impressed. Having used Business Class with 2 other airlines RBA wins hands down for serviceability and price.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Ben Smith","United Kingdom","2013-12-12","LHR-MEL via Dubai and Brunei. Flew on the new Dreamliner (787) and from Brunei to Melbourne on 777. All flights on time the new Dreamliner aircraft is a joy to fly on food was lovely IFE faultless and crew friendly. The 777 is showing its age but all in all excellent value for money will use royal brunei airlines again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","C Fisher","Canada","2011-05-17","Montreal to Casablanca to Marrakech return. Meals excellent inflight service excellent - staff extremely helpful to families travelling with children.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Adair","Ireland","2011-05-11","Booked a return London Gatwick-Casablanca - on the day of departure a text informed us that the return flight was cancelled and we would be put on a later flight to a different airport. We had additional costs of hotel meals and transfer to our original departure airport and had to cut our holiday short. No apology made and still negotiating with them regarding payment for the taxi to the original airport. Complete lack of customer care - the representatives appear to deliberately absent themselves so that they do not have to deal with queries and shoulder shrugging seems to be their preferred response. They are really hopeless and should be ashamed of their customer rating.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Joyce","United Kingdom","2011-05-04","Gatwick to Marrakech return. Both flights on-time planes were fine food good - for economy class food it was better than some airlines I have previously flown including Qantas and Icelandair. We had no problems with service. Our only problem was the stopover in Casablanca on the outward flight as the transit lounge facilities are very poor insufficient seating and availability of food and drink was very limited. There are improvements being made at present but in the meantime we would avoid the route via Casablanca and book direct flights both ways. The staff were are all time polite and available. We will certainly fly again and would recommend this airline as great value for money and definitely preferable to the ghastly budget airlines that are the alternatives.","","","Economy","","7.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Thomas Johnston","United Kingdom","2014-10-31","Manchester - Doha - Bangkok. Check in at Manchester excellent as usual given pass to Escape Lounge which in all honesty isn't the best I’ve been in but as it was almost empty its OK to while away an hour or so plus they come and tell you when your gate is open. Unfortunately the usual carryon once in the departure area of people standing directly in front of the doors despite being told to sit down and wait for the announcements a few passengers tried to follow the wheelchairs through the doors. Priority boarding for business class and silver card holder resisted the temptations to smirk at the clowns still blocking the doorway and headed for the business cabin within a few minutes of boarding a flight attendant had already take my order for a drink so settled down and waited for takeoff. Bangkok to Doha is on Airbus 300 which I actually prefer to the Boeing 777 the cabin is smaller and I think more comfortable senior flight attendant introduced herself to all passengers and we then took off on time. Flight was very pleasant little turbulence so managed to consume all meals watch a few video and doze prior to arriving in Doha. The usual excellent Qatar staff advised on leaving the aircraft that you didn't need a pass for the lounge just to show your boarding card but as I was only in transit for 90 minutes I didn't have much time to spend there. Doha to Bangkok is on the 777 were the economy passengers have to troop though business so it seemed to take ages the cabin was hot and I don't usually feel the heat and stunk of perfume changed in the pyjamas (am I the only person who does) and tried to get some sleep prior to arriving Bangkok were the cabin crew handed out fast track passes on departing the aircraft. The return two weeks later was again a fine flight on both legs of the journey the only problem of your outward / return flight being in the same month is you have the same movies so stuck to the TV shows I'd missed spent almost 9 hours in transit in Doha thankfully the new brilliant new business lounge is open. Between Doha and Manchester I got a nose bleed and within minutes a was being tended to by 5 crew members with tissues towels and a bag of ice. Throughout the rest of the flight whichever member of the flight crew that passed checked I was OK or if I needed anything. I've seen some recent comments that Qatars very high standards have slipped quite a lot my experience is the complete opposite I've always believed their product to be vastly superior to their rivals in the gulf and nothing on my trip has changed my opinion that Qatar have by far the best cabin crew and ground staff around. I've already booked another two flights with my favourite airline.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Melissant Elizabeth","Belgium","2014-10-31","787 from Doha to Brussels in Business. Just perfect! Great service very friendly staff new lounge excellent. Our first time with Qatar but for sure not the last! Even better than Emirates.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Osinga","Australia","2014-02-20","MEL-DXB on the A380. Last section of the plane was only a third full thus giving each person 3 or 4 seats usage. Nevertheless the reduced number of passengers didn't mean that inflight service diminished on the contrary service became nearly one-on-one and was outstanding. Good entertainment system although the LEDs are a tad small and are not the best for screen clarity. Music channel options are fantastic. Great flight.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2014-02-19","This is the first of my three negative reviews of Qantas. Flew Darwin to Melbourne via Sydney. I fly Qantas domestic refusing to fly Jetstar or Virgin simply because cannot be bothered with budget airlines. Lunch-time flight out of Darwin. New plane nice crew spare seat between me and fellow passenger. Lunch served was appalling! A boxed lunch made up of buckwheat and brown chicken slices hardly appealing. No dressing no bread roll nothing. If this is the path Qantas is taking it's a pity.","","","Economy","","5.0","4.0","4.0","1.0","3.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Gifari","Australia","2014-02-19","QF 824 on 28 Dec 2013 and QF 825 on 1 Feb 2014 BNE-DRW-BNE on B767. In this 4 hours flight a breakfast of muesli and fruit slice was served. For some passengers like myself this was just too small. Service from the cabin crew was quick and efficient so they weren't chatty. Snacks (cookies) was served prior descending. The flight back had less passengers and it was this trip that left a good impression. Ordered a vegetarian meal and was served a quinoa salad. The cabin crew took pity and they serve me the main meal which was roasted vegetables. Ended up chatting with the cabin crew. Ice cream was served prior to landing and I got two servings. The second was placed on my table to my surprise as I got back from the washrooms.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Durbridge","United Kingdom","2013-11-10","London to Brunei. A dry flight so no alcohol on board however you can take your own onboard to drink but when disembarking in Brunei it will be taken off you. I couldn't fault the service this was no difference to other airlines I had flown in business. The food was somewhat basic but still of good quality. The aircraft is an ex SIA 777 so the layout was old 3 rows of 2 seats the seat transforms into a comfortable bed duvets supplied. Brunei to Manila served 3 course meal which was better than the ones I had on the previous flight from London to Brunei. Business class seats on A320 which reclined to a very comfortable position. I could not fault the staff and service.","","","Business Class","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Keith Fagg","Australia","2013-11-06","This was our second trip with Royal Brunei - first Melbourne to Bangkok return and now Melbourne to London to LHR return. In all eight flights in past 18 months. It is hard to find fault. While 777's are a tad ageing - with occasional minor seat maintenance needed - overall our experience has been excellent. Cabin service has been attentive and responsive use of our names always appreciated. Meals offer good choice and quality high. Entertainment offering is more limited than other airlines but it appears that their new 787's will have a wider range. Non-service of alcohol is not an issue. Business passengers have access to Etihad Lounge at Heathrow which is excellent although shared lounge in Dubai is not of same standard. If doing the full journey try to break at Brunei - plenty to do over three or four days and good accommodation offering.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Ekaterina Nikolaeva","Russian Federation","2011-05-04","Madrid-Dakar (thru Casablanca) and Dakar-Casablanca. It was terribly overpriced but our 3 flights were on time luggage was delivered 20 minutes after landing. The flight itself was not very comfortable and it was shaking all the time but we were too exhausted and slept on all flights and time passed fast. Flight attendants were ok but on each flight woke us up to offer food service!","","","Economy","","6.0","","","","","","","1.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","H Wilson","United Kingdom","2011-05-02","Dreadful experiences with this airline - the day before leaving a person who only spoke French called and wanted to reroute us to a flight with a 6hr wait in Casablanca. The return flight was even worse - an antiquated aircraft had some technical problem in spite of which we were boarded and unboarded 90 minutes later. We were then trapped in the duty free airport zone no rep in sight most of the time people at the customer service desk (no English poor French) RAM staff treated us like dirt arrogantly refusing to give information. Passengers had to beg for meal vouchers but the airport cafe had only stale cheese bread rolls and quickly ran out of them.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Rose","United States","2011-04-25","We received a phone call while in Marrikech saying the morning flight to Paris was cancelled and we were to take a later flight. Later I was called again and told that flight was cancelled too and we would need to take a late-night flight. I called back and said we needed to be in Paris before the late flight left what other options were there? The call disconnected. We stopped by RAM office in downtown Marrikech took a number and waited about 10 minutes. The agent booked us for a morning flight to Paris changing planes in Casablanca. The flight to Paris was jam-packed with more carry-on luggage bags etc. than I'd ever seen. This flight departed 7 April at 12:20. Somehow the crew managed order from the disorder got bins shut fed everyone on the flight came round with more drinks and worked hard. Didn't like the two cancellations of our flights or the long connecting flight but RAM got us there.","","","Economy","","6.0","","","","","","","1.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Frances Jojart","Australia","2014-10-31","We flew from Washington DC to Doha then on to Perth. We had a wonderful flight. Staff were extremely professional and made the time in the air fly by would recommend Qatar Airways to anybody.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","W Simpson","Thailand","2014-10-28","Travelled BKK-DOH-EDI on 10 Sep and was impressed with all aspects of QR. Use of THAI lounge at BKK is a real let down. Inflight service excellent. DOH Business Class lounge excellent. Returned EDI-DOH-BKK on 15 Oct. Flight departure delayed by 1 hour which caused some anxiety given a 1.5h stopover. But this was made up so there was a 55 minute stopover allowing us and our luggage to connect successfully. Inflight service on both sectors excellent. Boarding at DOH chaotic with no accessible separate boarding at gate for Business. Food is OK but not exceptional. But any downsides are certainly made up for by service which is above and beyond.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","David Dowling","Australia","2014-02-17","In November 2013 my wife and I booked Premium Economy for return Flights to Hong Kong in late January. In November we accessed the advance seat selection and altered our seat allocation to window side seats in the A380 on both outbound and inbound flights. When checking in on the internet the day before departure we had been relocated to the middle seats on the way out and in separate seats on opposite sides of the aircraft on the way home. On complaining we were informed that I must have failed to complete the seat selection properly. That did not ring true as the reallocated seats were different to the original seats prior to the advance seat selection and the original allocation would have remained so if I had not changed the seats.","","","Premium Economy","","6.0","5.0","4.0","3.0","4.0","","","5.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Rane","Australia","2014-02-17","Flew economy on QF51 Brisbane to Singapore on a 747. The check-in experience didn't make for a good first impression. The lady at the check-in counter was extremely rude and grumpy. However check-in was the only negative aspect. The flight departed on time. The ageing cabin crew were friendly enough but you got the impression that they were doing no more than they had to. The food and beverages exceeded my expectations. The in-flight entertainment was more than adequate. The seats were comfortable and the 7.5 hour journey seemed to pass quickly.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Cox","Australia","2013-11-04","Just back from a trip to England. I used Royal Brunei Melbourne to Heathrow return economy. It was an excellent service from beginning to end I had two stops which was good. I will defiantly travel with them again such good value. Food was good and all the staff were caring and helpful.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Bartlett","United Kingdom","2013-10-25","I flew with Royal Brunei because the were offering an unbelievably cheap return to Melbourne from Heathrow at the time I wanted to fly. For approx £750. I knew what I was expecting so wasn't upset that there was no onboard alcohol sales. Relatively comfortable with a good selection of IFE although the unit I had on the leg from Brunei to Melbourne was faulty and required multiple restarts to get it working. The food was surprisingly nice but the drinks service was a little lax and frugal my request for a drink took 30 minutes before receiving the same amount again. The frequent stops helped break up the flight and were a welcome hiatus from the cabin where the air could get quite stale. Overall I'd recommend and fly again with Royal Brunei especially if I'm on a budget but would consider spending extra if it meant getting that bit extra that comes as standard with other airlines that fly this route.","","","Economy","","7.0","4.0","3.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","L Bree","Australia","2013-10-25","We flew business from Melbourne to Bangkok via Brunei within the last month. Decided to fly business as the price was better than others on the same route. In perspective it offered good service for the money. The Cathay Pacific lounge in Melbourne is adequate and comfortable. On boarding you are offered a drink (non-alcoholic of course) and hot (very hot) towel. Shortly after take off you are given a menu to mark what you want and then offered a series of magazines etc. The entertainment system worked fine the selection adequate. Meals were huge you could have five courses then snacks also if you wished. The service was excellent going with less in the cabin (business) but coming back it was full and the two people serving were struggling. I asked for a duvet instead of a meal coming back and I was eventually given that when the meal service was complete which was not my aim (I wanted to sleep through service). Anyway it was fine really the price was right and it was a comfortable easy flight. The staff are very nice Brunei airport is small but functional. Arriving our bags were first off which was very nice and on arriving back in Melbourne were given a fast pass but that didn't matter as the plane was the first international that landed.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Andrea Girardot","Switzerland","2011-04-24","The worst airlines I have ever flown. The flight was from Geneva to marrakech with a connecting flight in Casablanca. Our flight from Geneva to Casablanca has been cancelled without any prior notice. I tried to fix the issue over the phone with RAM. The first person just hung up and the second was not helpful and informed me that all fights are fully booked and they don't have any solution to propose! After one hour of negotiation RAM proposed me other flights the same day arriving late in the night.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Patti Cronk","United States","2011-04-24","They've changed my departure time 4 times so far causing me to have to change connecting flights with other airlines over and over again - with the resulting change fees. Now it's going to take me 3 days to get from Casablanca to Colorado with overnight in Madrid and again in Dallas. After reading these reviews I'm pretty much terrified that I'll make the flight in and out of Casablanca at all.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Melissa Biggs","United Kingdom","2011-04-19","London Gatwick to Agadir via Casablanca. On the journey out we were in the queue to check-in at Gatwick for around 2 hours. This meant we had 10 minutes to get to the departure gate for boarding meaning we could not even stop to get refreshments before our flight. When we connected in Casablanca we boarded the plane and were left sitting on the runway in sweltering heat for over an hour without any explanation from cabin crew. On the return flight to England we arrived at Agadir airport at 3.50am to catch a flight to Casablanca at 6.30am where we would connect for London Gatwick. On arrival at the airport we realised that our flight was not on the departures board. We sat and waited for over an hour in a deserted airport with no members of staff or representatives to be seen. When finally a RAM representative did appear he simply shrugged his shoulders and told us that the flight had been cancelled giving us no explanation or apology for this having happened. We tried to patiently negotiate another route but the representative was utterly nonchalant and uncaring about the inconvenience. He worked out a route for us to catch a flight at 9.30am to Casablanca from which we could then connect at 1.40pm to London Heathrow. Although we explained that we had initially booked to go to Gatwick again he simply shrugged and told us that this was our only option and ""take it or leave it"". He even went onto say that it was a difficult situation for him as he was the one who had to listen to us. We waited for 5 and a half hours in Agadir airport to board the 9.30am flight. When we arrived in Casablanca our connecting flight was delayed for an hour and a half meaning we had to sit in the departure lounge listening to a imbecilic woman talking constantly on the tannoy for four hours. When we touched down in Heathrow it was 7pm - 7 hours after we were initially supposed to arrive and at the wrong airport. We were herded from pillar to post once off the plane; initially the gate into the aiport being 'accidentally locked' so we were all standing waiting in a small corridor and then being asked to go back to the departure lounge to wait for further instruction regarding the promise that had been made by the representative in Agadir that we would receive transportation to our homes due to the inconvenience of arriving at the wrong airport. Initially we were told by Heathrow staff that we would only receive transport to Gatwick but after patient negotiation we did get a taxi to our home. Overall the journey was appalling and the staff were dismissive unhelpful and uncaring.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","W Coulton","Australia","2014-10-28","PER-DOH-FRA with return CDG-DOH-PER. All flights on 777-300ER except DOH-FRA which was an older A330-300. This was our first time with QR (would normally use SQ or CX for this type of trip)and we were quite impressed with the overall economy service. Planes were quite clean and well maintained although the A330 was definitely showing its age. We found all staff to be professional and in general were quite friendly even if smiles were a little limited. The economy food was surprisingly good and varied plus of decent quantity. Alcohol limited without asking but always available. Call buttons seemed to get quick attention from what we observed. All flights on time or early except for one which was only 20 minutes late. I found economy seat comfort and legroom acceptable despite being 192cm tall. Very happy the QR 777 is 9 abreast and not the 10 across that some others try to squeeze in. Connection in DOH was a breeze (we had over 2 hours each way). Based on these 4 flights we are happy to recommend QR and will include them in future considerations.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P J Trebuchet","United Arab Emirates","2014-10-28","DXB-DOH-BCN. October 13rd. Overall a good product but I have yo admit nothing exceptional. First leg DXB-DOH was ok onboard a new A320 transfer at DOH was smooth and efficient thanks to the excellent PC Gold and Business class lounge. However ground staff was very disorganised looking like headless chickens. Second leg onboard new A330-200 ok but food was just awful. New 330 seats are also quite cramped. Both flights on time. Definitely a right choice.","","","Economy","","7.0","3.0","4.0","2.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Kurian","Australia","2014-02-17","Tokyo-Sydney leaving 1950h overnight 9 hours. Arrive 0700h. Boeing 747-400. Qantas is not making money and this is certainly reflected in the quality of its business class travel which appears to be cost cutting severely. No champagne offered before takeoff. No dinner! Supper is what it's called. Ran out of the 2 Japanese choices early. Small green leaf salad and 3 other choices. Dessert on menu but not offered. Sake on menu but not available. No hot breakfast available unless you count toasted sandwich. Comfort kit is possibly the worst of any business airline. Some moisturiser toothbrush and paste socks and eye mask. Not a flat bed but reasonably comfortable. Good blanket and cushions. No privacy screen. Crew tried hard but obviously tired. Good range of screen viewing choices.","","","Business Class","","5.0","4.0","3.0","1.0","5.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Sinko","Australia","2014-02-12","MEL-LHR on QF9 - A380 on 8 Feb 14 Business Class. The A380 is easily the quietest and nicest airplane to fly on. Staff and service were near faultless on both legs (Melbourne to Dubai and then Dubai to London). They were attentive knowledgeable and efficient. The meals were pretty good in general. I had a rack of lamb for dinner with some quality wine. What I'm not happy with though are the Business Class seats. They are very ordinary indeed and there are much better offerings available from many other airlines. The seats are ageing lack storage space and seem to have functions that no longer work - at least my seat was like this. Wobbly armrest and a TV that wouldn't lock down in place. The footrest is particularly uncomfortable as in its folded position it sits ""proud"" of the rest of the seat. The tray table was unsteady and made for some interesting balancing acts for food and drinks. There is very limited space to put drinks on the narrow shared arm rest between seats with not enough room for two drinks to sit side by side. If you have a window seat you don't have direct access to the aisle and end up having to leap over the person next to you if they have their seat extended for sleeping. Even with the new ""mattress"" to put on top of the seat for sleeping the seat is still hard and you end up with sore hips / back after a short period of lying down. The service was great - friendly and efficient. They're charging a premium price without providing a premium product.","","","Business Class","","6.0","1.0","5.0","4.0","3.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Paul Sprich","Australia","2013-10-22","MEL to Heathrow return business class. I chose Royal Brunei based mainly on price but also friends experience but was still apprehensive. They proved to be a very good choice and certainly equal on balance to most full service airlines. From a service point of view I did not have one bad leg and the staff were very attentive - at least equal to Cathay and Qantas and better than the European carriers. The food on all legs was good. I had a special meal order and on each leg a crew member discussed it with me just after take-off. The 777s are about 12 years old but are in very good condition. The seats whilst starting to show their age are inclined flat beds and if you can't get comfortable and sleep well particularly with the big pillows and doona then you may just too picky. The IFE isn't the latest but does a reasonable job. I took and iPad with my own selections and the seats accept a standard power connector so no need to by special attachments. They use the Cathay business lounge in Melbourne a shared business lounge in Dubai and the excellent Etihad one in Heathrow. I've flown business class with most of the major carriers and will have no hesitation using RB again.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","L Aaron","Australia","2013-10-15","You get what you pay for. That's basically it for RBA. I chose RBA for my journey from MEL-LHR for price and punctuality. I was not disappointed in that aspect. Had a close call during the stopover in Brunei but we made it in scheduled time to our destination LHR. The planes are old. My estimation around 15 year old planes. Entertainment unit was a gamble. The row I was on did not have a working entertainment unit from Brunei to Dubai. Several restarts did not help which to me was just a delay tactic by the cabin crew. As we boarded the plane in Dubai the new cabin crew was informed and we were moved to different seats with working units. Cabin crew overall was average as we weren't attended to a couple of times probably due to the small indicator LEDs. Food was good on the 1st flight from MEL-BRU but went downhill after that. Brunei airport is depressing. No delays on the return flight. Will I fly with them again? Only if the price difference with other airlines are considerable. This time it was around $2k for 2 person.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","3.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Nils Persen","Norway","2011-03-27","This is the worst airline I have ever experienced they have changed my trip 5 times before departure (of course without telling me about it) are impossible to get in touch with and refuse get me a hotel when they leave me in the middle of nowhere when the last leg of the trip is cancelled.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Thomas Malvica","Italy","2011-03-27","I flew RAM last December/January but I'm writing only now because I gave their customer service time to follow up on my complaint which never eventuated. We got to Marrakech via Casablanca from Milan but our luggage did not. It was boarded on the following day's flight (because the cargo was full). This meant waiting in line until midnight to fill out a lost luggage form with the airport authorities. No receipt/copy could be produced as the photocopier was outside the Marrakech airport terminal. This also meant I would have no proof of the incident. They gave us the wrong number to call and it was only thanks to our kind hotel manager that we were able to go back to the airport (paying our own fare) to retrieve our luggage. This some 16 hours after our plane had landed (did I forget to mention we had left Milan 3.5 hours late with no refreshments provided). When I got back to Milan I was instructed by the RAM office in Milan to send a fax (in the era of email correspondence) to their customer care office in Prague (RAM does not even fly to the Czech Republic). Which I did on January 19. After countless follow-up emails nothing. I strongly suggest they do away with the 'Royal'.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Hassan Jaouad","United States","2011-03-22","I lived abroad for 17 years and always used the Moroccan air lines to travel. But I finally decided not to use RAM anymore - bad service horrible staff expensive fares.","","","Economy","","3.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","L Malpiedi","Denmark","2014-10-28","Just got back from a return trip CPH to Muscat via Doha and must say I am very disappointed! This is first time that I have flown with Qatar. The seats were not very comfortable the food below average and the service onboard mediocre. All in all not impressed.","","","Economy","","4.0","3.0","2.0","1.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Y Sim","Singapore","2014-10-28","Flew outbound SIN-VIE return ZRH-SIN both transit through Doha. In-flight services and entertainment were good however food were below average for a premium airline. Seating arrangement on the Dreamliner economy class were 3x3x3 found it inconvenient for couples especially seating by the windows. Seating space were just okay for small built any taller than 1.75m might be a tight squeeze. Our inbound transit at Hamad Doha were from remote parking bay. Although bus shuttle to the terminal were smooth we were quite disappointed that such a premium airline felt very much budget oriented. The only consolation was we got the tickets cheap during promotion. The saving grace was flights were punctual for all 4 sectors which is very important to any traveler.","","","Business Class","","7.0","3.0","4.0","3.0","5.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Takizawa Emilio","Brazil","2014-10-22","My wife and I flew GRU-DOH-SIN on 21/07/2014. The first part GRU-DOH we flew out on a 777-200LR it was clean inside and we loved the full flat bed. The other part DOH-SIN on their new 787 a first time for me on the Dreamliner excellent airplane. Very good seat pitch and width. We had a excellent staff service in both parts. Flight attendants readily and frequently serve you drinks or snacks. Food was tasted fresh and the best airline food we have tasted quite frankly.","","","Business Class","","9.0","5.0","5.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Curtain","Australia","2014-02-11","Melbourne-Singapore 31 January Economy. A very comfortable flight. Excellent friendly service. The food was good but could have been a bit more substantial. The refreshment on the second part of the tour (a pizza roll) left a bit to be desired. The IFE had a good selection but unfortunately wasn't working properly.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Mickey Asgar","United States","2014-02-11","Flew domestic flight SYD-ADL-SYD in business class the seats are standard recliner seats on the B737-800 overhead entertainment food and service was good but not a great value for the money.","","","Business Class","","6.0","3.0","5.0","4.0","1.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Doig","Australia","2014-02-07","Flew economy from Honolulu to Sydney during the day. All was reasonable excepting the entertainment that I was looking forward to to pass the time of day away. Adult movie selection was 4 B grade movies. The ipads froze for 10 seconds every 3 minutes. The sound was not audible through the earphones. The attendants answer was that it was the movies fault and a replacement ipad did not make any difference. The flight on Jetstar to Honolulu was a more enjoyable trip.","","","Economy","","3.0","4.0","4.0","3.0","1.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Mike Vale","Australia","2013-10-10","On time flight on both directions from Melbourne to Heathrow. From Melbourne I took on board a half bottle of red wine purchased after customs and that was no problem at all. After always travelling cattle in the past the fare which I bought on sale several months earlier for only $4000 return was a bargain. Nice to be served meals on china and linen. When it came time to sleep on the last 6 hour leg into London I had no problem tucking in to the duvet with the almost totally flat 'bed' with a nice soft pillow. The whole experience both directions was impressive however the plane is getting old and an adjacent Business class seat gave up under a very rotund person. What amounted to a 5 course meal out of London was simply wonderful and when I couldn't decide on which dessert to have I asked for and was given both. The new Dreamliners will be in operation by the time my next holiday to the UK comes around and I'll have no hesitation whatsoever in re-booking to travel Business Class to London on Royal Brunei.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Pascoe","Australia","2013-10-10","My Husband and I travelled from Melbourne to Hong Kong with a stop over in Brunei. The staff on the 7ish hour flight from Melbourne to Brunei were lovely. They constantly came around with drinks and were happy to hand out blankets and pillows. Plus they handed out peanuts. The only problem was that the headphones they supplied wouldn't go into the plugs in the armrest but I used my own with no problems. The flight was great one of the best I have been on. Entertainment is a little limited if you compare it to someone like Emirates but it is a cheaper airline. Provided good movie choices some TV and music and some games. Flights from Brunei to Hong Kong and back again were on smaller older planes. They still served a full meal despite it being a much shorter flight and the entertainment was drop down overhead TV's. I don't have a problem with this on the shorter flights and usually take my own entertainment anyway. On the return flight to Melbourne it was an overnight flight. Blankets weren't provided but handed out when people asked. They were also around quite frequently with drinks and I had no complaints on the food either. I am vegetarian and am a little hard to please but I was quite pleased. No problems with the toilets on board. Clean whenever I went and I couldn't smell them at any time. Only complaint was of course the bathroom facilities in the Royal Brunei terminal in Brunei. Terrible! My suggestion would be to use the ones in the shower rooms as they were a bit cleaner. Would fly with Royal Brunei again no problems!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R March","United Kingdom","2013-10-10","Just arrived home from Melbourne. Travelled Business class and was most impressed. The cabin staff were very polite and efficient. Aircraft Clean including toilets. The food was ok a few choices on menu. I will fly with them again good value for money.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","P Strettle","United Kingdom","2011-03-20","Marrakech-London. Cancelled but only after 3 hours waiting around and zero information. Ground staff for Air Maroc incompetent and in some cases rude. Onboard the flight a very tatty B737 food was rather poor. What was disgraceful was the complete disregard to safety standards by cabin crew. I thought the earlier reviews I had read were exaggerating but now know how awful this airline really is. Easyjet next time for me.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Derek Chilvers","United States","2011-03-19","CMN-LHR Business Class. Check-in no wait and pre-assigned seat. Spacious lounge. A321 with very slighted faded appearance. Three rows of 2x2 comfortable seats but somewhat limited pitch. Newspapers magazines and champagne after boarding. Drinks and dinner inflight. Cheerful and efficient service. Announcements in Arabic French and English.","","","Business Class","","8.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Lawrence","United Kingdom","2011-03-16","We arrived at Gatwick to find the plane supposedly cancelled - apparently nothing new for the Air Maroc flight to Marrakech to be cancelled - what is really meant was that there was to be a 2 hour delay. The service on the flight was extremely poor - my row did not get any food and when we requested it from the air stewards it eventually came with no apology. I waited 30 minutes for a glass of water to take a tablet. The way back to Heathrow was no better. We got to check in very early so we were not sat at the back of the plane - but when we were given our tickets we were at the back on the both our planes (Marrakech to Casablanca Casablanca to Heathrow) - in fact on the first flight we had seats on row 36 despite the plane being a 737-700 with about 26 seats. When we requested to be moved further forward we were told that row 38 on the second plane was at the front of the plane and that the seating configuration was reversed on this plane. After two attempts to request new seats (taking a total of over 30 minutes) we managed to get moved half way up the plane. We were amazed at the rudeness of staff on check in when we requested a seat change. When we got on the plane both planes were only about 50% full!","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Arrie","Malaysia","2014-10-22","Decided to travel Business Class SGN-FCO-SGN last summer holidays (May/June 2014). The experience was great. Hubby and me + 3 kids aged 8 months 5 year-old and 9 year-old. All the crew were really helpful with the kids. They even allowed my baby to sleep on the unused seat. I cannot imagine how tedious it could be travellling with 3 kids but surprisingly everyone in my family was more than comfortable flying Qatar Airways. Will definitely use Qatar Airways again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Bernhard","Germany","2014-10-22","Fairly disappointed. First class seat was narrow (much smaller than others like LH LX on the same aircraft type). Crew not proactive need to request everything. Food mediocre (compared to Asian airlines in F) no pyjamas no F lounge in DOH (C lounge was relatively good food offerings look impressive but everything is pre-cooked and dried out. Entertainment system needed rebooting and was unreliable.","","","First Class","","5.0","3.0","3.0","2.0","1.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ishaan Lamba","India","2014-10-20","I've traveled a lot of times to London from New Delhi via Doha and have always enjoyed my experience. The food is good. The entertainment systems provide a varsity of options. The window seats in economy can be a bit inconvenient as there's some plane's equipment under every window seat.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Garman Sandra","New Zealand","2014-02-07","19 Nov 2013 AKL-SYD QF 144. 21 Nov 2013 SYD-DXB QF 1. 25 Nov 2013 DXB-LHR QF 1. 12 Jan 2014 LHR-DXB QF2. 14 Jan 2014 DXB-SYD QF2. 17 Jan 2014 SYD-AKL QF 143. I was really disappointed in the diabetic meals I received. They really weren't much different to the ordinary fare. Instead of being offered cheese and crackers like the ""normal"" people I was offered Anzac biscuits - high in sugar. Fresh fruit or cheese and crackers would have been far more appropriate. Won't be ordering these meals again but will have to pick and choose from what's offered on the ordinary folks menu!","","","Economy","","6.0","4.0","3.0","1.0","3.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tom Ross","Australia","2014-02-04","Flew from Sydney to Alice Springs and return business class with Qantas. Great flight overall. Plane was only a few months old new business class seats are very comfortable. Drinks and nuts offered after take off before lunch service. Food was great and the wine was plentiful. In flight entertainment was very extensive for a domestic service many movies TV shows and documentaries to choose from. Crew were friendly and attentive would definitely recommend Qantas domestic business class.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Jan Stone","Australia","2013-10-07","We flew RBA for first time and found the whole experience was very impressive. We flew Melbourne to London and returned a month later. The flights were on time staff friendly  food good although only criticism was that on LHR to Brunei some dishes on menu weren't available. Didn't worry about no alcohol plenty of other beverages available. Some passengers had their own wine with them which didn't appear to be a problem at all. The seats although not completely flat were much better than I expected and managed to sleep well. The two stops were great as it gave you a break able to walk around. Brunei airport is being revamped will be really nice when complete. We would certainly fly this airline again.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Gunn","United Kingdom","2013-10-07","London Heathrow to Dubai - Economy return. The plane was full to bursting we found out that the flight was flying to Brunei with a stop over at Dubai there was no mention of this when booking. The plane looked very old shabby and stained. The entertainment system was very dated. The seats were small and the leg room minimal. In fact a very uncomfortable cramped journey there and back. The food was ok. The crew were the best however and did a very professional job in the circumstances they had to work in. They were very attentive and the beverages kept coming which was a nice change. There was a nearly 2 hour delay on the return flight with no explanation. I would not recommend this airline and I will not be travelling with them again.","","","Economy","","1.0","1.0","5.0","3.0","1.0","","","3.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","C Bassett","United Kingdom","2011-03-15","Dreadful service and communication from this airline. Returning from Marrakesh to Heathrow on with four children we along with 20 other passengers were held for 24 hours in transit at Casablanca. Apparently the airline had double booked the seats. However all our luggage flew with the original plane. No food or hotel was offered. No manager was available. Passengers were completely abandoned.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","L Price","United Kingdom","2011-03-03","Terrible service do not fly with this airline. We were delayed for more than 7 hours in Marrakech and were told that there was no plane to take us by some staff and no pilot to fly it by other staff. We were never told why by the Royal Air Maroc staff although we asked repeatedly. UK systems showed our flight as having departed when we were still in the airport to those waiting for us. A further delay of 10 hours was threatened and only narrowly avoided by persistent negotiation with airline staff. The airline did provide food but tried everything they could to avoid it adding a huge amount to the stress. I was abandoned at 3:30am in Gatwick with no way of continuing my onward journey and nowhere to stay. Gatwick information were told by a Royal Air Maroc represeentative at 4 am that passengers should make their own way home. When we landed we were told they hoped we had enjoyed our flight!","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","N Ruiz","United Kingdom","2011-02-09","Terrible. Worst experience ever. They are not to blame for the weather induced delays but they are to blame for the lack of communication with passengers and the uncooperative disposition of their staff. Due to comment restrictions I cannot elaborate on some of the problems I encountered. But this I can say they forgot to put my name in the passenger name list for the return flight and I had to buy another ticket with another airline. Never fly with this airline!","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Geoff Harris","United Kingdom","2014-10-13","Qatar Airways has really gone downhill at least from the UK. I have flown with them several times to Asia over the last 8 years and it was OK but last week I went to Dubai via Doha. Unless I have got a lot bigger the seats are cramped and uncomfortable and designed so that when the person in front reclines you have hardly any room. The food was average too. Then I had only one hour to change at Doha and had to literally run to get my connecting flight to Dubai as the airport is quite big. Exhausting. On the way back the check in lady at Dubai told me the flight was quiet (it wasn't) and again the seats were really cramped so much so my leg ached. The inflight crew were bossy and you very much were made to feel like a second class citizen in Economy. They couldn't even serve you a cold beer. I will book Emirates next time.","","","Economy","","4.0","1.0","3.0","3.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Browne Philip","United Kingdom","2014-10-13","Manchester - Doha business class plane was A330 in good condition. Seats were comfortable and everything worked as it should. We were greeted by name and cabin crew were attentive and friendly. Dine on demand but I was not impressed with the food offered although the wine on offer was very good. Took off on time and landed on time. Have travelled previously with Qatar and am a frequent flyer member but I feel that the level of service is slipping.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jacob Murray","Australia","2014-02-04","I flew from LAX to Melbourne on the 21 January on QF94 seat 74F. I have injured my shoulders and was unable to lift bags and reach for meals etc. When greeted at the door of the aircraft I was asked If I needed help and got looked after extremely well by the kind cabin crew.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Dafono","United Kingdom","2014-01-31","We booked our holiday with Qantas to fly from London-Sydney-Fiji-Sydney-London. The journey from London through Dubai to Sydney was superb. Excellent service provided by the ground and inflight crew. Flight attendants were generally friendly and helpful. Food for kids and adults alike was delicious and portions were just right. We enjoyed the return trip from Sydney to London via Dubai. Unfortunately the Sydney-Fiji-Sydney route was a disaster it was operated by Fiji Airways. I hope Qantas will use one of its own fleet to service the Sydney-Fiji route and back. Anyway Qantas exceeded our expectations as a family.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Samakab","United Kingdom","2013-10-01","Very disappointed we were flying back from Dubai to London on 27th August 2013 and on checking in they told us the flight would be delayed 7hrs. Having a small child with me they did not offer any accommodation the only thing they were able to give us was food voucher for McDonalds. I will recommend.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Brown","Australia","2013-09-26","Melbourne to Heathrow Aug 2013. The flight attendants were very friendly and obliging the flight is broken into 3 legs with a 3 hour stop over at Brunei where you change planes and a one hour stop at Dubai. In the 24 hour flight you only receive 3 meals and drinks are provided throughout the flight the seats are the most uncomfortable seats I have sat in on any plane I have ever been in. I found the seating so uncomfortable that I could not sleep for more than 30 minutes at a time. The Boeing 777-200 is an old plane and should have been taken out of service 5 years ago to their credit the flights were on time both to and from Heathrow-Melbourne.","","","Economy","","4.0","1.0","5.0","2.0","3.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Sargeant","Australia","2013-09-17","Bangkok - Brunei - Melbourne. Both flights lefts and landed on time. Royal Brunei is a dry airline and no alcohol was served. The food was quite tasty and the portions very adequate. The short flight from Bangkok had older style Business seats and the cabin was almost full. The inflight entertainment was OK and the staff were very friendly and helpful. From Brunei to Melbourne the cabin was lightly loaded and the staff service was very good. The cabin and toilets were clean and comfortable. The entertainment was good although the screens are a little on the small size and the technology a little old. The plane landed early and I discovered after clearing Immigration and Quarantine that I had left my glasses on the flight. I met cabin staff outside the restricted area and they told me that the glasses had been found and how to get them back. I fly with Royal Brunei once to twice a year to Bangkok and then return. The staff have always provided good service the entertainment has been adequate and the food enjoyable. I find the value for money to be exceptionally good and that is why I continue to fly them.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Jeremy Kean","United Kingdom","2011-02-05","LGW to Marrakech. Flight delayed 3 hours no information given and no sign of any staff on hand to assist. Once airborne on an old and uncomfortable 737 things didn't improve. Grumpy staff and appalling food. Return flight on time but still an awful aircraft. Only 40 passengers but it took 90 mins to serve a cup of coffee the reason being that half the flight attendants had stretched out over 3 seats each at the back and gone to sleep! Not encouraging if there had been an emergency.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","R Simmons","United Kingdom","2011-01-18","Seems we were lucky to get to Marrakech from Gatwick on our booked flight with our luggage. On the way back flight changed to call in at Casablanca. Wrong check in queue on departure board. Check in 2 hr early still left luggage in Marrakech when we got to Edinburgh with BA from Heathrow 15 hours later. It arrived at our home 2 days later. Seat legroom awful. Poor safety checking of seat belts etc on passengers. No decaf coffee or green tea and no politeness when told so. Very poor information to passengers when delayed in Casablanca for 2 hours for ""air conditioning check"" and ""luggage does not match passengers"". Very late lunch had to use own reserve food. Assured we would get connecting flight even half an hour before arrival; but taking 40 min to get to standstill after delayed estimated landing time resulted in a disordered mutiny of passengers trying to get off and panicky staff. Missed connecting flight; no guidance as to how to reorganise for being 2.25 hours late. Don't use them.","","","Economy","","2.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Fasler","United Kingdom","2011-01-10","London-Fes via Casablanca. Connecting flight delayed nearly 3 hours amidst much confusion and RAM intentionally left much of the baggage behind in Casablanca. We were later told that this is a routine practice on this sector due to the limited capacity of the ATR72 used. We had to queue for an hour at 1am to register a lost baggage claim. When our bags reached Fes over 24 hours later we had to return to the airport to collect them because of 'security'.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Browne Philip","United Kingdom","2014-10-13","Doha to Colombo. Plane was a B777 and appeared to be almost new. Flight was 20 minutes late being pushed back and then we spent 30 minutes riding round the airfield no announcement why we were delayed. Business class only half full so service was excellent. Food offered was uninspiring but drinks were good and were refilled regularly. No comfort pack supplied on this flight. Seats were very comfortable and the 777 is in my opinion better than the A330.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Browne Philip","United Kingdom","2014-10-13","CMB - DOH used the business class lounge at Colombo food was cold and of limited choice. Plane was A321 of reasonable standard business class was half full. Seats were uncomfortable and the leg rest could not be raised when the seat back was in the upright position. Meal provided was reasonable but not business class standard. Not overly impressed with Qatar on this flight.","","","Business Class","","6.0","3.0","4.0","2.0","3.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tony Hall","Australia","2014-01-31","SYD-SCL business class 747 with new seating arrangement with seats designed for the A380. Had an emergency exit row window seat upstairs which seemed to me to be the best on the aircraft. Ample storage space around the seat. The only drawbacks of the new layout are that you need to climb over your neighbour to get out at night from the other window seats and the overall metallic grey colour scheme is decidedly dismal and depressing. The flight was punctual and the cabin service of a very high standard indeed. Lunch was excellent with even a desert wine available. An excellent flight overall.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tony Hall","Australia","2014-01-31","AKL-BNE. Seats were large but seat pitch was very small. The business cabin was like Qantas domestic even though this was a 3.5 hr international flight. Breakfast was adequate but nothing special. IFE though was good and cabin service was of a high standard. Qantas lounge at Auckland was fine especially the showers.","","","Business Class","","7.0","4.0","5.0","4.0","5.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Thompson","Australia","2014-01-31","Travelled DRW-SYD 16/1/14. It was our daughter's birthday so we upgraded our economy seats (row 4 - what a mistake) to business with hard earned FF points. Refurbed seats - mine would not work at all daughter's worked after assistance. I could've moved but I wanted to sit with my husband. FAs were pretty good reasonably attentive but our kids were asleep when breakfast was served and when they did awake they were not offered anything not even a water or juice. Our breakfast was appalling. I am gluten free but instead of getting GF bread I was given rice cakes! Cold eggs cold beans cold tomatoes. No bacon no sausage. No fruit no yoghurt. Overall the trip was bad we were really disappointed.","","","Business Class","","4.0","1.0","3.0","1.0","4.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Luke Brown","Australia","2013-09-01","Melbourne to London Heathrow return in economy class. All flights on time and enjoyed the 2 stopover legs as this is much better. I will agree with other passengers comments that the 777-200 Aircraft on these routes (on lease from Singapore Airlines) are showing their age a little and the IFE system being a very early version but still worked perfectly fine for all my flights and the movies entertainment all up to date. RBA staff for me were what made this trip so enjoyable nothing was too much bother food was good and well-presented and always a decent variety. Staff always friendly and doing drink and water runs throughout all flights. RBA are wonderful little airline they are not charging anywhere near their competitors on this route. I will most definitely fly with them again and I will also enjoy the lower based fares and excellent service on board.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Sargeant Alan","Australia","2013-09-01","Melbourne - Bangkok. Cabin staff helpful and friendly despite a near full cabin. Food was good but no alcohol (airline is Muslim and no alcohol is served). Seats comfortable although they do not fully recline. Non alcoholic drinks and snacks available on demand. Connection in Brunei was OK. Have been flying RBA for about three years and they represent excellent value for money in Business Class.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Howard Williams","United Kingdom","2010-12-31","London Gatwick - Marrakech. The snow brought the worst out of Royal Air Maroc. Chaotic check in with passengers from the previous day trying to book onto flights. No information and rude check-in staff. Flight did eventually go 4 hours late. My biggest complaint was lack of communication about the delay and rude disinterested staff. Food was OK legroom was terrible and seat was very uncomfortable. Safety demonstration was lacklustre and was a mish-mash of 3 languages. Never again.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Raman Saahn","France","2010-12-15","I bought a direct flight 2 months ago for travelling just before the Christmas evening from Ouarzazate to Paris (3hr 30mins flight) and RAM cancelled the flight - offering to travel on Christmas day with 2 stopovers from 7am to 2230 during almost 15 hours. I tried to find another flight but there is no other company in Ouarzazate!","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","I Yagci","United States","2010-12-01","Delayed for 6 hours on both JFK to Casablanca and then Casablanca to Istanbul. Ground manager hurled insults instead of explaining the delay at JFK. My luggage arrived 4 days after I arrived in Istanbul leaving me and my wife with a handbag only. I will not fly Royal Air Maroc again even if it's for free.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","G Taylor","United Kingdom","2014-10-13","Edinburgh-Doha-Male return. Check completed in under five minutes but surprised no fast track through security Qatar use the No 1 traveller lounge adequate but nothing special. Boarding was quick and staff apologised for small delay whilst a family with young children boarded in front of us. We flew the Dreamliner and had chosen window seats specifically with my partner seated directly behind me. Seat was very comfortable and the general cabin ambience was excellent the cabin layout is 1x2x1. Served a very nice rose champagne after boarding food choice of wines and entertainment all very good. Crew excellent and very attentive flight departed on time was a bit concerned as we had a fairly tight connection but we arrived early into Doha - security was a breeze with a dedicated Business class area and we passed through in under 5 minutes. Had time to make a quick visit to the new lounge and very pleasing on the eye. Onward flight was on an A320 with the newly refurbished cabin seat excellent and very comfortable - even managed a few hours sleep. On arrival and departure from Male they now have a fast track desk for Business class passengers. On return through Doha Business class immigration processing took around 20 minutes the queues for Economy were fairly large and doubt those in that queue would clear in anything under an hour. Checking in at Doha on the return was very quick and Hamad Airport pretty special small queue in front of us so asked to take a seat for no more in 2-3 minutes and a staff member came over and assisted us with the bags to check in. Had more time to see the new Al Mourjan Lounge this time it's very large good choice of food and lots of seating although at 06.00 it was very busy. All in all great experience and would have no hesitation flying Qatar on future trips.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Brian Homewood","Australia","2014-10-13","Flew PER-LHR in Economy early August 2014. Aircraft PER-DOH B777ER. Plane was fairly new clean and comfortable a good flight. DOH-LHR was supposed to be a B787 but was changed to an A340 with no notice. Originally selected 2 seats together (window and aisle) these were changed to 1 window and 1 middle row several rows away. Only found out at online check-in. Managed to get 2 seats together with negotiation with other passengers. Cabin staff did not assist. Return LHR-DOH again supposed to be a B787 was changed to a B777ER. Plane still OK but older. Again seats changed (2 together this time) with no notification and further back than originals. Food a little better than average and cabin staff attentive. Seat leg room good but seemed hard. Overall a good airline- Doha airport is big and roomy but few places to get coffee if you have a wait. No alcohol but that is expected.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Odds","United Kingdom","2014-01-31","I was pitched into the Qantas flight when my chosen BA flight was cancelled. It seems the Qantas A380s often fly with a lot of spare space. My long flight from Sydney to Dubai was rendered intolerable by a crying infant but the comments that follow concern only the Qantas provision. Cabin crew: brusque and uninterested in passengers. From start to finish all members gave the impression they had a lot of hard work to do. Why is a smile something so difficult to provide? There was no pre-service of aperitifs (even though aperitifs were listed on the menus handed out at the start). The food was excellent: I really enjoyed the taste of all that was offered on both legs of my SYD-LHR trip. Wine appeared to be supplied grudgingly and there was no offer of ""seconds"" of coffee — routine on BA flights. Legroom on the A380 was adequate. The plane was clean. The seats were not comfortable — after a bit their hard pressure on the backs of the thighs became annoying. The ridiculously low maximum weight limit for Qantas cabin baggage is a major reason for avoiding this airline regardless of other considerations.","","","Economy","","5.0","2.0","1.0","5.0","5.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Koffman","Australia","2014-01-30","Flew SYD-MNL-SYD on QF19/20 in Business. QF19 is a day flight and although it's around 8 hours no PJs are offered in case you want to have a sleep. Crew were friendly and efficient and with a little prodding provided me a set of PJs (albeit XL). Food was surprisingly good - had the linguine with sardines and tomato. Flight departed on time and arrived slightly early - almost a first for Qantas. The return flight is a nasty overnighter departing around 7.20pm local time and arriving around 6.30am to Sydney. Sleep is very uncomfortable on the older angled beds (Airbus A330) so only dozed for around 2 hours. Again the food offering was good but the airline is definitely penny pinching offering only a 'supper' (instead of full dinner) and a 'cafe style' breakfast rather than the previous a la carte service. Crew were outstandingly friendly and efficient - a real credit to the airline in this instance. Qantas IFE is still amongst the best in the skies in terms of choice  although my screen did crackle a little on both legs (seat 3K). The sooner Qantas buys the new planes (eg B787) the better - the older A330s with the old business class simply don't compete with the other major carriers. A refurb is due later this year but it's too slow given the current offering by competitors.","","","Business Class","","4.0","3.0","4.0","4.0","5.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","William Buchanan","New Zealand","2013-08-26","MEL to Brunei. Flight delayed and the whole trip and experience was horrible. There was no warning of a delay. Staff were unapologetic. The plane itself was old an uncomfortable flight. I suggest you avoid this airline.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Susanne Pennington","Australia","2013-08-26","We flew to London and return with RBA. Will not use this airline again. Service was non-existent. It is well known that when travelling long distances one should remain hydrated. So many times I had to ring for service and ask for water the plane was dirty - especially the fluorescent lighting that are on the wall of the plane were on both sides lined with cobwebs and dead flies - not a good look. Seats would not recline and entertainment system faulty. Certainly we get what we pay for and as such I will pay extra to ensure I have a better chance of enjoying long distance flights overseas.","","","Economy","","2.0","0.0","2.0","2.0","3.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Robert Kinder","United Kingdom","2013-08-14","I flew from MEL to LHR via Brunei and Dubai. I found Royal Brunei to be a very helpful and a good airline. I think the Boeing 777 needs upgrading the seats are a little uncomfortable. However I must say the cabin crew are very welcoming and warm in their dealings with passengers. Would fly again.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Nina Saunders","Morocco","2010-11-25","Awful and unprofessional - canceled our flight and didn't even tell us. Didn't meet us at the airport nobody to tell us what to do where to go book us onto a new flight give us a hotel etc. Lisbon to Casablanca not one person from Royal Air Maroc was around to represent the company give advice or assist. We were given a phone number by the airport authority and RAM didn't answer the phone for 2 days! Thank god TAP finally forced us onto a new flight and got us home. In Morocco when things go wrong or never happen on time people always say ""this is Morocco"". We love Morocco and this is not a Moroccan thing it's business ethics and this behaviour is Royal Air Maroc.","","","Economy","","","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","David Howe","Canada","2010-11-24","Montreal-Casablanca-Tunis and return. Old and dirty Boeing 767-300ER but crew worked hard and food was way above average in quality and quantity. Delayed 6 hours in Casablanca received meal voucher but only because I asked. Full meal served both ways from CME to TUN.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Felix Melchior","Netherlands","2010-10-30","Amsterdam to Ouarzazate via Casablanca. Check in smooth and fast. Choice of meal (chicken or fish) enough drinks (soft and hot). Friendly attendants. The domestic flight from Casablanca tot Ouarzazate was a short trip (40 mins). Waiting for your luggage at this little airport was very short - immigration paper work was a little bit longer.","","","Economy","","7.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Browne Philip","United Kingdom","2014-10-13","Doha - Manchester A330 seemed to be a new plane very clean and seat material bright and comfortable. Business class was full. Took off bang on time and was informed that dine on demand was available. When looking at the menu it seemed that there was only a choice of snacks or omelette and chicken sausage. Companions IFE did not work and had to be reset four times. For a seven hour flight I was very disappointed with the food offered. Flying to Thailand in February 2015 I will not be using Qatar for this journey.","","","Business Class","","5.0","5.0","3.0","2.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2014-10-08","HAN-BKK-HAN on Boeing 777-300 on 1 and 4th October 2014. Flights on time. Check-in in Hanoi and Bangkok smooth and excellent. Lounge access without problem (as gold card holder). Lounge in Hanoi suffer from dormant staff busy with own activities but the airport view is gorgeous and food is plenty though mainly industrial. Onboard recognized and nourished as gold member. New wines in economy and for the first time after 50 flights with QR they changed the beer to Foster from the usual Heineken. So a boring brand replaced by an even more boring brand. However hot snacks were tasty service on board excellent and caring. From BKK till Hanoi 3 days later I was upgraded to business class by 8 only Q-credits (from Privilege FF-Program). What a pleasure in the Airport as fast track gives you better service. The Lounge (they use Thai Airways lounges) was very spacious and quiet but no wines nor champagnes were offered. Food displayed nicely but hardly acceptable except for loads of Chinese dishes (all Chinese tend to go to Thailand these days as they are not welcomed in Vietnam). The QR flight (got seat 1K in a 2x2x2 configuration) and service onboard was very very good and matches that of a 5-stars airline as Qatar retains.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","I du Plooy","Australia","2014-01-29","I flew to Japan on QF21 on 18 January on a 747 and returned on 25 January on flight QF26 an A330 both legs in Business. I had seat 1C going there and 2C on the return journey. The seats are very uncomfortable for Business these days. They are very angled and with the bulkhead directly in front of me on the trip there and the seat pod on the way back the seating felt very claustrophobic. The fact that Qantas still does not have all aisle access seats in 2014 is beyond me and in both directions kept being woken up by my neighbour clambering over me during the night. On QF 21 I ha the crew going into the storage cupboard all night and banging the door shut again disturbing my sleep. The food now supplied in Qantas business is pitiful. I think the Asian and Middle Eastern airlines serve a better meal in their Economy cabin than Qantas does in its Business cabin. Furthermore they have done away with the refreshment hot towels. On both legs towels were offered only once and that was just before landing in Sydney nothing on the flight to Narita! The crew on the flight to Narita would have preferred to be anywhere else except on that flight. The crew on the return flight were better but cannot be compared to the Middle eastern airlines crew for attitude and service. I am a Platinum member of Qantas but will not fly them again on an international flight on an aircraft operated by them. The cost cutting is very evident in the services provided to their Customers. As other airlines lift their game with service offerings Qantas are cutting theirs?","","","Business Class","","1.0","2.0","2.0","1.0","4.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Walker","Bangladesh","2014-01-29","Living in Asia there are not a lot of route choices with Qantas especially as they have recently withdrawn a lot of their Asian flights and/or downgraded from 747 and A380 to A330 aircraft. However as I am still a Qantas Gold member I decided to remain loyal and travel back to Brisbane (via Sydney) from Bangkok. This flight used to have Premium Economy but since the introduction of the 330 aircraft there is only Business or Economy and so because of the exorbitant price for Business Class ($3920) I chose to travel Economy. The seats were incredibly uncomfortable with a ridiculously small amount of leg room (I am only 178cm so I have no idea how a tall person would cope). The seat fabric and carpet was very worn and faded and stained and the entertainment system only worked for the first 2 hours of my return trip. The food was terrible but thankfully the wine was good. However by far the worst issue is the FA's most of them have obviously been in their jobs way too long and no longer seem to enjoy what they do and show it through their couldn't care less attitude and lack of attentiveness to their customers. I am now thinking about taking my loyalty to Malaysia Thai or Cathay Pacific all of which are far better and less expensive than Qantas.","","","Economy","","2.0","2.0","1.0","2.0","3.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Janet Mckenzie","Australia","2013-08-08","12th July flight BI097 arriving into Heathrow 13th July. Left London on 18th July arriving into Melbourne early morning were we had a connecting flight to Coolangatta. We had a lovely surprise holiday from Australia to London flying Royal Brunei and all I can say it was a memory we will never forget. From start to finish we were treated like royalty. Nothing was never to much the service food beds flight and people were lovely. We have always flown economy and never experienced 1st class. We will never fly economy again spend the extra and get what your deserve luxury.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Strazzeri","Australia","2013-08-06","I flew out on August 14 from Melbourne - London and back from August 2. While the cabin crew were very friendly attentive and courteous this is where the positives ended. Our flight was 5 hours delayed leaving Melbourne. Ground crew kept telling us we would know what was happening in 15 minutes. Due to the delay and withheld information many people were going to be unable to meet connections with other flights/services at their destinations. Flight to the UK was arduous in order to ensure we got to London close to our original arrival time our stop overs were just long enough to process passengers and refuel. Treated like cattle by ground crews in both Brunei and Dubai. Seats were uncomfortable my entertainment unit didn't work and the bathrooms were not the cleanest. Not enough blankets for everyone on the plane. I ordered the gluten/lactose free vegetarian meal I got various versions of ratatouille and no protein at all. On the way back I changed my preference to lacto-ovo which wasn't much better. Flight back was slightly more comfortable but my entertainment unit again did not work and the loos were not kept clean. I do not think this airline is suited to long haul flights at all.","","","Economy","","3.0","3.0","4.0","1.0","1.0","","","2.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","J Pippeling","Netherlands","2010-09-21","Of the 6 flights (2 international and 4 domestic; Madrid-Marrakesh; Essaouira-Casablanca; Casablanca-Fez; Casablanca-Ouarzazate; Ouarzazate-Casablanca; Casablanca-Amsterdam ) only one was on time. The rest delayed for at least an hour. The longest delay was 12 hours for a flight which only took 30 minutes! The problem - there was simply no plane available to bring us to our destination although it was a normal scheduled flight. The only positive thing about the airline is that they put you in a good hotel to wait/spend the night. But I guess that is because they have a lot of experience with that - I will certainly not choice this airline again.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","Trond Bre","Norway","2010-09-01","Marrakech to LHR via Casablanca. Check in smooth and friendly travelled onwards to Oslo on SAS. Baggage checked thru on request. Departed on time pleasant travel on new 737-800. Good service food ok and drinks included.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","D Brandt","Canada","2010-08-23","This is the most unorganized air line I have ever flown. They lost both of our checked bags going to our destination. Try as they would they never managed to get those bags to us. At one point they told us our bags were being shipped UPS. I told them I called UPS and they had no record of any such shipment; I asked RAM to give me the confirmation number so I could call UPS back - RAM hung up on me. Then on the way back we checked in one bag and yes they lost that one too. For our boarding on the way back they called for general boarding and everyone hoarded around the door in one big general mass. So then they decided to let families on board first - it was chaos because everyone was already jammed together. People were trying to squeeze through babies being squashed children crying. One couple complained profusely that it doesn't make any sense to call for general boarding and then limit it to only families. The RAM attendant responded that it wasn't his job to ""organize you people"". Really? And if it isn't their job to organize boarding it really makes me wonder about other things. There were so many more signs of disorganization it is truly unbelievable.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Read","United Kingdom","2014-10-05","London to Doha return. Economy class just average no signs the five stars advertised on TV. Seats are fine if you manage to avoid the numerous seats that have a box in the foot space. Entertainment system is old and tired. Better with your own tablet. Food basic. Cabin service very slow on both legs of my journey and staff seemed very tired and stressed. Flight almost on time and baggage all safe and sound.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Woodhead","Thailand","2014-10-01","Bangkok to Manchester return via Doha 12th and 19th September. The new Doha airport is of course a great improvement on the old one but some issues still continue: checking into the flight at the gate meant pushing 250 people into a space designed for probably 100 rather an unseemly start - it wasn't possible so many of us had to wait until some had got on the plane. The privilege club silver lounge was hard to find – I was sent from one lounge to the next [visiting 4 in all] before I found the right one - the staff seemed confused about who could use which lounge. Now that Qatar have joined One World I may change to Finnair as their prices and travel times are better than Qatar. All in all Qatar is a good product.","","","Economy","","9.0","3.0","4.0","3.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P J Trebuchet","United Arab Emirates","2014-10-01","A short SHJ-DOH return experience on September 21st 23rd. Overall a very good product excepted the extra-low quality on food (snacks) served on board. A generous 30kg luggage allowance applies increased by extra 10kg offered to Gold Privilege Club members. New HIA Doha Airport is really efficient and comfortable also new Business Class lounge is really fantastic despite of a poor dining offer. Nothing you can compare with grotty Flydubai or Air Arabia's crockery.","","","Economy","","8.0","4.0","5.0","2.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Lau","Australia","2014-01-28","SYD-PER 25/01/2014. Quick and efficient check in at Qantas domestic Sydney. Friendly ground staff. Cabin crews were friendly and approachable despite a full flight. The food was beyond expectation for 4 hours journey. An iPad for every passenger as IFE. Really worth the money! Very impressed!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Peterson","Australia","2014-01-28","PER-SIN Business Class on A330-300. A pleasant flight with good food and wine onboard. The cabin was full so there was quite a delay serving drinks initially and the staff seemed overworked for most of the flight - an extra staff member seemed to be needed. Cabin was clean and seat was comfortable. Flight departed and arrived on time. Overall a good flight using FF points though I do not think the experience would justify paying in cash.","","","Business Class","","8.0","4.0","3.0","4.0","4.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Griggs","United Kingdom","2013-07-24","Flew KUL-BWN and return. Both flights left early due to Ramadan. The outbound flight was 100% full in economy and empty in Business. The crew were friendly and a hot meal was distributed to everyone who wanted one and for those who were fasting a meal box was given to be eaten after sunset. On the return the plane only had 29 passengers on board yet the crew continued their high standards and the flight was very enjoyable.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Chalmers","Australia","2013-07-21","First they missed an issue with a re-entry visa at Melbourne which created havoc at Heathrow on the way out of the UK. Not a very good start. 50+ hours Heathrow to Melbourne. Left late rushed through Dubai only to sit in Brunei for 7+ hours with almost no information or explanation. They knew at 2pm the flight wouldn't leave till 10pm but kept making out it changed each hour. Missed connecting flights which didn't register with RB staff. Watch the food availability out of London only 4 meal options from menu were loaded and the front row got them all. Seats are hard and difficult to operate but once you master them they are OK. Food in average at best and the cabin crew and flight crew seem to don larger boots and practice route marching once everyone tries to sleep. For the money probably about what we deserved they just give the impression that what they offer is of a far better that what is delivered.","","","Business Class","","5.0","2.0","3.0","3.0","4.0","","","4.0","1"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","P Jones","United Kingdom","2010-08-16","My wife and I flew with this airline from London to Fez via Casablanca. The outward journey went without problem but the return was a different story. We left ample time for our connection but the Fez flight took off an hour and a half late. I talked to the cabin crew about our connection and asked them to radio ahead they said there would be no problem. When we got to Casablanca the flight had gone and there was nobody from Royal Air Maroc to meet us. We had to find their office ourselves which was tucked away in arrivals. The attendent said come back tomorrow and catch the flight then. We had a discussion and made them book us on a flight to Amsterdam and then KLM to London but got to London so late we had to stay there the night before catching our train to Manchester. We complained via eBookers who tried hard to contact Royal Air Maroc. We also wrote a letter of complaint but no replies leaving us £206 pounds out of pocket. Do not use this airline they are a shambles.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-air-maroc","/airline-reviews/royal-air-maroc","Royal Air Maroc customer review","K Bichou","United Kingdom","2010-08-15","Have had an awful experience with this airline on 2 occasions. On my first trip between Heathrow to Tangier I was contacted by phone 4 days before the departure date to be told that there was no direct flight anymore and I had to transit via Casablanca (transit time 6 hours!). I was offered the option to cancel my flight against full refund however till today I have not received anything despite numerous e-mail and phone complaints. On another trip between Casablanca and Accra the plane was delayed for 5 hours at departure and 3 hours in the return journey (needless to mention the rudeness of the ground and cabin staff and low- service quality).","","","Economy","","1.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Patricia Carey","United States","2014-10-01","My husband and I flew a promotionally rated flight(s) from Chicago to Doha and onward to Dubai on 9/14. We then returned on an early flight from Dubai to Doha and back home to Chicago on 9/20. QA is a wonderful airline and we had lots of room in the 777 for our main flights. The flight coming back was packed and the crowd was kind of unruly to board. We were in the back of the plane so among the first to board other than people with kids and first class etc. It was a 14.5 hour trip from Doha to Chicago. A passenger behind us took it upon himself to to chastise my husband for reclining his seat back. We changed seats later as I prefer the aisle. The flight was (other than the passeger) was great - great service leg room entertainment and good food as well. All trips on QA were great.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Priyanu Two","Germany","2014-09-28","QR060 MUC-DOH-BKK on 6 September. Boeing 787. I have flown Qatar Airways many times already and always have had a good experience. Started of rather good but then the cabin came to take my dinner order. I asked to have red wine with my dinner after take off however nothing came until I had finished my dinner. The cabin crew said that they had been busy. I was not very impressed with the service but it was only on this particular flight and this particular cabin crew that did not know how to provide a proper service to a premium customer. But my flight from Doha to Bangkok everything was excellent. Therefore on this occasion I would only give Qatar Airways 5 stars out of 10 on Trip Satisfaction.","","","Business Class","","5.0","4.0","2.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Dimond","Australia","2014-01-28","We took QF 051 from Brisbane to Singapore on December 11 2013. Flight and crew exceeded our expectations. This was the first flight on a trip to Europe on which we flew many different airlines including Swiss BA and Cathay Pacific. Qantas was by far a better airline in all aspects especially the seating and crew. Food was excellent and the water bottles provided were well received. Top marks and we will fly Qantas again for sure.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Hogan","Australia","2014-01-28","QF111 PER-AKL economy (5hrs-tailwind record) upgrade to business for return journey QF112 (7hrs). After many years flying Qantas mainly domestic I have to say this flight was my best ever. Husband does not like overbearing cabin staff - this crew were so relaxed friendly and genuine. Business meal was particularly appetising and enjoyable. Left on time both ways and left us feeling very satisfied. Keep it up Qantas!","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Ahmad Rezaei","Australia","2013-07-14","Melbourne to Bangkok not good at all had delay for 3 hours without any reason they just postpone the flight every 15mins without any explanation. It's not an international airline it may be suitable for domestic flight inside Brunei.","","","Economy","","","3.0","3.0","3.0","2.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","L Clark","New Zealand","2013-07-11","Dubai to Melbourne last month. Flight was terrible. For a start the plane was freezing and when I asked for an extra blanket they told me there were no spare ones despite the plane not being full. My seat would not recline the entertainment selection was very poor and the food was awful. My duty free alcohol was taken off me even though it had been sealed from Dubai. We queued for about 45 minutes to get back on the plane after a 2 hour stop over and then had to wait for another hour once we had boarded the flight!","","","Economy","","2.0","2.0","4.0","2.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C W Li","United States","2014-09-19","Among world class airlines and its 5-star competitors like Cathay Pacific Qatar definitely holds its own. This past summer I took a trip from Philadelphia US to HK and the overall quality is definitely quite exceptional. The seats were comfortable enough considering the long flight the leg room was decent for economy class and the food was at least a step up from average. What stood out the most was their customer service both onboard and on theground. Flight attendants readily and frequently serve you drinks or snacks. There was a mishap in my journey in which I was stuck in Doha for a day one of the three options I was given. I will never regret it. They provided complimentary stay at a cozy hotel (along with 3 meals!) and I got to see the beautiful city. The only slight drawbacks was the longer-than-required duration of the flight (not direct route and trip from PHL to DOH was an hour late) and the arrival / departure time gap is short enough to cause problems if the first flight is late but how it played out made it worth the while. Overall worthy of being a top international airline and recommended. Will fly (am flying!) with them again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Graubard","United States","2014-09-17","QR771 from GRU-EZE on 12 Sept. 777-200LR aircraft was in good condition. Boarding was organized with families with kids first and people with special needs. Then Business class and priority customers. The flight originates in Doha so there were people on-board already - they aren't required to disembark on the transit stop. Economy was around 80% full while Business looked 30-40% full. Flight attendants were great! Super friendly - handed out headphones and served a very good meal of either chicken or pasta. AVOD entertainment is fantastic - the 2 1/2 hour flight went by quickly. Bags were unloaded by the time you cleared immigration and I was in a taxi in 20 minutes after disembarking. Always love to travel on Qatar Airways.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Strassberg","Australia","2014-01-24","QF415 SYD-MEL A330-200 Y class. This plane continues onto PER and is a great choice to fly SYD-MEL. With VOD Inflight entertainment back of seat nicer cabin interiors and the new catering in economy is tastier healthier and defiantly eatable. The crew where very friendly and chatty as they had just started their day and would continue on to Perth. Pleasant trip down to MEL. Return was fine just an old 767-338 with Q ipads (not working). The A330 is much better choice on this sector.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Moore John","Australia","2014-01-24","QF 8 DFW-SYD via BNE 19 Jan. Speedy check-in at DFW in a deserted Terminal D. Lounge was packed with Club members even-so adequate seating was available as this lounge meanders through a number of connected rooms only gripe was lack of restrooms. 747-400 upper deck seats 16JK (a good choice as the area to the left of these seats is crew rest area so noise from the galley behind is minimal and the lavatory is at the front of the cabin) in the new configuration. Friendly seasoned flight attendants immediately made us feel welcome home after a five week RTW holiday going ""the extra mile"" throughout the 15.5 hour flight. Drinks on boarding and full dinner service after take off with the option of 'small plates' throughout the night and hot breakfast as desired prior to the descent. I managed a good seven hours sleep although a fractious toddler did disturb others. Baggage was on the carousel shortly after clearing passport control. Once again a great QF experience and exceptional value.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Jarrett","United Kingdom","2013-06-19","Of all my recent experiences flying LHR-MEL I would consider Royal Brunei to be the best. The cabin crew were genuine and attentive and being there for passengers was their primary focus throughout the flight. A big selling point was the additional seat pitch giving a sense of space and comfort. The recline was good. The entertainment system worked perfectly well. Meals were of similar quality to other carriers however were a little more generous than the offerings of some others and a lot more generous than those offered by BA and VS. Check in was simple and efficient in both directions and travelling through Brunei Airport was a joy. Small quiet no ridiculous long distances to navigate and not daunting in any way. I also prefer having two stops (3 x 7hr legs) between the UK and Australia as being in the air for 14 hours on the now standard 1x7 + 1x14 hour leg is nothing short of horrific. I would choose Royal Brunei on this route over all others.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Deborah Symes","Australia","2013-06-11","First flight on 2nd June MEL-Brunei and fly home on 6th July. Found the airline to be good value for $. Bought a sale fare ticket and for the price was very happy with the service. Check-in was ok as had a problem getting our bags tagged through to Istanbul (final destination). This led to our luggage not turning up until 3 days after we arrived. Disappointing and annoying. Staff and crew were great seats very comfortable and able to sleep. Food and service was good not the standard of Emirates or Etihad long haul but also not the price tag either. Would recommend and also would fly with them again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ahmed Nash","Jordan","2014-09-14","QR401. AMM-DOH. Flight departed earlier than the scheduled time which was good because I had less than 1 hour to catch the next flight. However two young passengers seated next to me made me uncomfortable. They jumped stood on chairs played with their food annoyed the passenger in front of me cried crossed my seat just to peek into the window and my bag under the seat was nearly drenched in coffee. The food was ok (chicken potatoes green beans in soy sauce). Overall it was a nice flight. QR844 DOH-KUL. I had more than enough time to catch my next flight. It was not a full flight so I got the whole aisle row to myself. For the first time in my life I could lay down completely on a flight. The food was great (noodles again in soy sauce). The sandwich offered was OK. One of the FAs was nice we had a chat during boarding.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Junaid Hussain","United Kingdom","2014-09-14","DXB-DOH-MAN one way with 2 kids 7 Sep. Short flight to Qatar was ok staff friendly and helpful. DOH-MAN - plane older but bassinet seats good for kids. Seats uncomfortable to get any sleep in economy. Staff very helpful throughout journey. Food was excellent tasted fresh and the best airline food I have tasted quite frankly. Good activity pack for kids.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Raj","United States","2014-09-14","We traveled from Philadelphia to Singapore this summer. Flights were enjoyable both ways. Crew was excellent but at times they get too comfortable and not attend to basics - my little one did not get a toy or anything though the attendant paid much attention to one family with a baby on our flight back from Doha to Philadelphia). The first issue we had was with the transit first leg it was about 19 hours Qatar Airways did not provide transit accommodation. We paid USD 125 each to get the transit accommodation (beware of the limitation of the allowance for Meals even with this paid service ours covered only 2 meals which was not that great in Swiss-belhotel) on the return journey it was an hour and a half with long walk between terminals to security check and back to gate there was no consideration for short transit passengers. Second issue was with food preference we had 2 vegetarian meals ordered which were not offered on way to Singapore though I had talked to Attendants they confirmed our meal preference; but asked me to talk to a Supervisor in one of transit gates who promised it will be corrected in other legs which did not help much. I will consider flying with them again due to convenience flying out from Philadelphia.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Palmieri","Australia","2014-01-24","SYD-DXB-LHR QF1 on A380. Qantas have really nailed this product. A private cabin with a dedicated crew seats are more roomy than economy (2/3/2) better pitch and meals are of a high standard. Used the pre-ordering system 'Q-Eat' for the first time. A good initiative from Qantas an extra section for each meal not available on board. Beverages are excellent and the option of freshly toasted sandwiches on demand. Fantastic for the late night munchies. Travelling with two small children we were able to arrive in LHR refreshed and ready to start our holiday after nearly 24 hours of travelling. Great flight.","","","Premium Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Foote","Australia","2014-01-23","PER-ADL. Older style 737-800 (without personal IFE) however the cabin looked quite new and clean. The crew were very professional and polite (the new uniform adds to this professional appearance). Excellent service - full service lunch with Yakitori chicken beer/wine and coffee/tea service. Departed ahead of schedule. I've flown VA and JQ recently and Qantas clearly stands out as the winner in terms of on time performance and overall service. Recommended.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Peter Holyoake","Australia","2013-06-07","Melbourne-Brunei-Dubai-Brunei in the last week and due to fly on to Melbourne tonight. To some extent I guess your view of Business Class on this airline will in part be colour by how experienced a Business Class traveller you are. Passengers who usually fly economy can afford an upgrade as evidenced by one fellow passenger who slept across the centre arm-rest of 2 business class seats because he didn't know they reclined into an (almost) flat- bed! Good things: fares are fantastic business lounges food is reasonable entertainment is not state-of-the-art but perfectly evident and despite being an early version of business class you do get sleeper seats. Not-so-good things: service is variable (some of the cabin crew are world-class some are not) on my flight two of the seats were broken and wouldn't recline ex Singapore Airlines aircraft are looking tired. Overall? Normal business fares on this route were 40% less than the equivalent Etihad fare and I picked up a seat sale fare which was only one third. You can't beat that and Royal Brunei must always be considered but they an Etihad or Air New Zealand they are not.","","","Business Class","","6.0","3.0","3.0","3.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Nelson D'Silva","Australia","2013-06-04","My wife and I traveled in January from MEL-LHR. Sometime into the air the video systems were inoperable and they kept us waiting and then an announcement they had technical problems and it was several hours after that the system started to function. Tried to press the recliner buttons they did not work. Sat upright all the way through. After repeated complaints to the cabin crew senior steward we were explained that they had leased the aircraft from Singapore Airlines as they were waiting for ordered planes to be delivered later in the year. Experienced same problems on our return flight. Food service was basic nothing spectacular. Toilets were wet and dirty at most times and tissue papers had run out and not replaced. Staff were untrained and most could not oblige maybe because they could not understand the English language well. Unfortunately we are booked to travel again later this year as it was booked soon after the initial booking. Yes as the saying goes ""you get what you pay for'. It offers cheap fares but 'you get what you pay for'.","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Geno","United States","2014-09-10","Flew IAD-DOH-SHJ (Sharjah outside Dubai) during a promo sale in mid-May. Food quality and entertainment options were phenomenal. Movies were up to date and seat width and legroom was decent. Comfortable cabin atmosphere on the long-haul legs and good cabin service. My requests for snacks and ice cream were honored and added satisfaction to the flight. The repeated on-screen play of the menu was disruptive to IFE though. Appreciated the youth and gentleness of in-flight staff especially on the short-haul flights. Even the short-haul flights had delectable snacks. The only trouble was the since-decommissioned Doha International Airport was not sufficient to handle QR's busy network and operations. Had we not seen monitors in other parts of the airport we would have definitely missed our flights. QR's flights to/from the States tend to be pretty packed because of service to/from South Asia.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Henden Ronald","United Kingdom","2014-09-06","Up coming trip. LHR-DPS Booked First 380 Biz 787. Late delivery 380 so changed to 777 no issue but downgraded to Biz. with no communication from Qatar of downgrade. Only found out when I checked reservation online. Speedy refund after contacting reservations. 787 also changed to 330 with the dreaded angled seat. LHR-DOH leg now changed again this time 340 angled seat. Resigned to the fact won't be getting much sleep. Never had problems with Qatar in the past. If I had known 340/330 combo with no flat bed would have booked SQ. My scoring is based on past experiences on 777 only not the older 340 330.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Williams Leonie","Australia","2014-09-06","27th July Melbourne - Doha QR905 Boeing 777-200LR. 28th July Doha - Paris (CDG) QR39 Airbus A346. 18th August Venice QR130 to Doha Airbus A320v. 19th August QR904 Doha to Melbourne Boeing 777-200LR. Recently travelled 4 business flights. The catering was very ordinary. The champagne and beer were both warm the food was not eatable. I ordered a fillet and received a fruit platter. When fillet finally arrived it was tough and chewy and I couldnt eat. I couldnt even cut through. My Inflight Entertainment on one leg was not working. The movies are very old and very few new shows. The staff although very pleasant do not seem to be that helpful. The seats were very comfortable. I had to ask for pyjamas and no-one offered to put my fitted cover over seat. Good quality champagne what a waste. Overall very disappointing.","","","Business Class","","5.0","4.0","1.0","1.0","1.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Wam","Australia","2014-01-23","We flew Singapore - Sydney (QF 82) in Dec. We had not flown Qantas for many years however we were unable to get a flight on our usual carrier (SIA). We felt like we were on a budget airline - the service (which started off by flogging duty-free) the food the screen. There were babies/toddlers who screamed all the way. We used to always fly Qantas about 15-20 yrs ago I was even a Qantas Club member and racked up 500000 pts. I was very loyal - I thought I was on a different airline on this last flight.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Y Balfour","New Zealand","2014-01-20","Flew AKL-SYD-HKG on 737 and A380. The Trans-Tasman service was the early business shuttle with a Jetconnect 737-800. Firstly the IFE itself was fantastic same provided on the A380. For a 3 hour flight it was more than satisfactory. The screen itself was large and at the perfect height for viewing. The seat itself was rather narrow and the seat pitch was rather narrow (and I have a height of 5ft 5!). However we can attribute this to the size of the aircraft. The Flight Attendants themselves were fantastic and were overall bright and cheerful for the early flight time despite one haughty young woman (no more than 20) who was leering and smile-less for the entire flight. When I merely asked her for a blanket and pillow she gave me a scowl as if it were the hardest thing for her to do. However the overall flight was great. On to the A380 service to HKG. The seat pitch was more than sufficient and the width was great. The IFE screen was large and had more than enough entertainment for the 9 hour flight. The Flight Attendants were bright and cheerful for the whole flight and the catering of lunch and pizza bread refreshment was hot and fresh - probably due to the introduction of induction ovens on the A380. Overall a great Qantas experience.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Rowe","Australia","2013-06-02","Our second trip Melbourne to London return in Business Class. We were so impressed the first time that we decided to do it again this year. Of course the much lower price of just under $4000AUD for business class was a big deciding factor. But we did not select RBA just on price alone we consider the whole experience is far superior to many of the main airlines that we have used in the past. We will certainly keep on using them.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Ollie Gladwell","Australia","2013-05-14","Our 81 year father flew business class from the UK to Australia with Royal Brunei. He was met at each stop and guided to the business Lounge then collected for boarding and looked after on the flight. Really cannot thank them enough for their care which was above what we expected. Food was good he is a basic eater and some of the options were not to his liking but otherwise excellent!","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ng Sze Hang","Hong Kong","2014-09-01","HKG-DOH and DOH-LHR on 12/8/2014 MAD-DOH on 27/8/2014. HKG-DOH: Flew on a 11 year old A330-200. Although the plane was 11 years old it was new and clean inside. New touchscreen entertainment system many new films and a wide choices of films. Food was excellent however the cabin crew should smile more. DOH-LHR: A 7year old B777-300ER. Flight was delayed by about 30 minutes. Entertainment system was almost the same but it wasn't sensitive. Meal was not bad but the first sector was better. Excellent service the cabin crew smiled a lot. MAD-DOH: A 4 year old B777-300ER. Entertainment system was more sensitive. Excellent service and meal. Seat was comfortable and the legroom is good. Qatar Airways is my first choice when I go to Europe next time because of its 5 star service!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Derek Salter","South Africa","2014-09-01","Economy Paris to Doha and then Business from Doha to CPT. Flight from Paris left late so I missed my connection in Doha. Ground staff waiting on my arrival to take me to transfer desk to make alternative arrangements. All done very professionally. Put on the following day's flight and overnight in a hotel in Doha at no additional cost. Doha's new airport is stunning. I used the business lounge on the morning of my revised flight and it was spacious modern with great food. The flight in business to CPT was superb. Very comfortable seat in the new Dreamliner with excellent entertainment attentive staff and good food options. Highly recommended.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Williams","Australia","2014-01-20","NRT-SYD on an un-refurbished B744. The flight arrived about 10 minutes early. The seats were reasonably comfortable but were quite old. The IFE system was old but still had a wide variety of quality programs. The service as usual was attentive and polite with a warm Australian charm. Though Qantas usually provides a quality food and drink service I was quite disappointed by the food on this flight.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Fepuleai","New Zealand","2014-01-20","After two days of flight cancellations and reschedules very happy to have arrived back safely in NZ after a surprise gift by my children of a return flight to Seattle for the 2013 Christmas break. I fully commend the ground staff cabin crew and every other QANTAS employee that I encountered on my journey for kind and efficient service. Demonstrated excellent customer care service from my point of view. Nothing was too small or big a deal to ask about and I felt genuine warmth from the cabin crew even after over many hours of catering to everybody else's needs both on my way to LAX and returning from LAX. The cancelled flights in L.A resulted in Qantas putting us up in a Hilton Hotel in Anaheim and we even got food vouchers! As we had missed our connecting flight in Sydney once again Qantas provided lovely overnight accommodation at the Rydges Hotel again with more than adequate food vouchers.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Adam Treacy","Australia","2013-05-13","MEL-BKK 11/05/13 stop over in Brunei - from touch down to take off 1 hour max. Everything went smoothly friendly polite and well spoken flight staff snacks soft drinks nuts meals were great - good enough in my books. I will fly with them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","C O'Malley","Australia","2013-05-12","I would recommend Royal Brunei business class as excellent value for money. The seats were comfy (if a bit old) the duvet and large pillow really helped you get some sleep the inflight entertainment was good and the service excellent. Entry into the business class lounges in Melbourne / Brunei Dubai and London was part of the ticket and made a difference. My only negative comment is the food is pretty average but in no way sufficient to say the experience is not excellent value for money.","","","Business Class","","8.0","4.0","5.0","2.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S McLay","United Kingdom","2014-09-01","Flight from Edinburgh to Singapore via Doha. Seemed like an amazing price for business class both ways and on a 5 star airline. Flights out were on new planes and very comfortable however cabin crew were tiring always fussing; maybe that's 5 star treatment but I don't like it. Flight back was on a not so new plane from Doha to London and not very comfortable I'll stick with BA premium economy out and business back in the future as its cheaper and all in a better experience. My colleague went Emirates business for around the same price as Qatar Airways and reported a very good experience.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Senanayaka Saman","Canada","2014-09-01","Flew Edinburgh to Doha on flight QR0028 Doha to Colombo QR0660 again Colombo to Doha QR 0663 and Doha to Munich QR0057. For most of the sectors Boeing 787-8 Jet and Boeing 777-300ER Jet were used. Those were superb flights with amazing facilities except QR 0660. Crew and flight attendants also were fairly good. Flight QR0660. It was like an old bus there was no AC when we were on board. One hour was taken to fix the AC. This flight must not be used for international service it should be used for domestic service. I started from North America via Europe Middle East to South Asia. We expect comfortable service throughout all sectors.","","","Economy","","7.0","5.0","4.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Newson","Australia","2014-01-20","Final sector from Dubai to Melbourne QF 10 Jan 14. We had paid for exit row seats and the extra leg room was most appreciated. I was most unimpressed when we boarded in Dubai (after the London - Dubai leg) to find we were unable to use the overhead lockers which we were compelled to use because the crew had their luggage there. When I questioned why I was told there wasn't where else to put it. As customers who have paid extra for these seats I believe the crew should put their luggage in the hold or in another area in the plane. Crews attitude quite patchy. Breakfast very ordinary.","","","Economy","","7.0","2.0","2.0","1.0","5.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Little","Australia","2014-01-20","Melbourne-Canberra and return in B737s. Very smooth check-ins at the kiosks and bag drops. On both legs the planes operated on time or a little early. The cabin interiors were a bit tired and the seats a bit tight but the in- flight service was friendly and the snacks served were fine. Wine and beer were available on the late afternoon flight from Canberra. I travelled using Emirates Miles. I could not check-on online on either the Qantas or Emirates websites. The seats I had chosen when booking on the Emirates website were not honoured by Qantas.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Ngoun Van","Australia","2013-05-08","Flew MEL-BKK-MEL twice so far. Flight on schedules with very attentive staff. Food and drink are adequate except no alcohol served. Entertainment is good. Overall RBA is a goo airlines with a very competitive price over others. Will continue using them.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","G Collyer","United Kingdom","2013-05-05","LHR-MEL-LHR. Booked due to low price stopped in Dubai and Brunei but turnaround well organised and a welcome break from the long flight. Food acceptable good check in online cabin crew efficient and attentive checking and cleaning the toilets. Plenty of soft drinks as airline does not serve alcohol. In flight entertainment showing current films.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Jarrett","United Kingdom","2013-05-04","The cabin crew were attentive helpful and genuine. B777-200 spacious and comfortable leg room generous and seats were designed with storage areas footrest and lumbar support. The cushioning was perhaps a little hard with age but still comfortable. The inflight entertainment was straightforward to operate and on-demand worked well. The lack of alcohol (this is a no alcohol airline) did not bother me. Meals were generous and of good quality. Online Check In was straightforward and airport bag drop was fast and efficient.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Scholten","Netherlands","2014-08-28","First leg QR1366 JNB-DOH on new Boeing 787-800. Efficient online check-in and friendly staff at baggage drop off. IFE system worked properly and crew was welcoming but not very friendly just did their job. Special ordered meals were served but drinks were only served twice! Flight was on time. Second leg QR67 DOH-FRA on Airbus A330-300. Staff was welcoming and helpful. IFE did not work properly (crashed several times). Ordered meals were served but tasted horrible. Moreover the amount was much to less. Again drinks were only served twice (during breakfast and lunch). I felt a bit ignored by the crew when I wanted a third drink which in my opinion should be served on a flight of seven hours. Flight arrived on time in Frankfurt.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Willy Fischer","France","2014-08-28","Paris to Doha Business Class 15 August 2014. As always with Qatar Airways the crew and flight attendants were excellent. The service as everything else about the flight is on a good or excellent level. Difficult to find better ratio quality/price at least on this route Europe to Asia/Pacific.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Busworth","Australia","2014-01-20","OOL-SYD QF865 Jan 14 2014. Check in was seamless and very speedy with very good staff. Qantas Club at Coolangatta Gold Coast is not as good as Sydney but was still quite good. Boarding started 30 mins before flight and was like check in very speedy. Cabin Crew very courteous and attentive. IFE was old drop down screens with QEntertainment but the News and Double Episode of Modern Family was quite enjoyable. Also the 12 radio stations were entertaining during take off and landing. Food was a dinner of penne with cream of pumpkin sauce and chicken which was good and it came with a small chocolate and water. Soft drink or wine were also offered. However no beer. Qantas T3 in Sydney was good and arriving from Gate 8 seems to be my lucky charm. As usual my luggage was the very first bag onto the carousel. Taxi line was short and was in a Taxi in less than 5 minutes.","","","Economy","","10.0","3.0","5.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roger Stone","Australia","2014-01-20","BNE-MEL-BNE in mixture of economy out and business back. As is often noted in these columns if you get a good Qantas cabin crew they are the world's best. The FAs in business were superb and extremely professional. Lunch service and wines excellent. Only downside on this trip was that the business lounge in Brisbane (used for business class and platinum members) was closed so one had to endure a bunch of yobs and their beer and noise in the normal Qantas Lounge. Impossible to work in the normal Qantas Lounge that day so better to sit and work outside in the boarding area. Shame Qantas don't have a dress policy for their lounges at least just to exclude the dirty singlets and flip-flops mob. However I am again pleased to recommend Qantas to others.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Mullins","Australia","2014-01-17","Last year we flew on the A380-800 from LAX-SYD on Qantas economy. The seats were comfortable and the foot rest was a bonus. On this sector dinner and breakfast was served. For an inflight meal I couldn't fault it. IFE was extremely good for a 15 hour flight and not to mention the skycam feature. On the IFE people you were able to message each other from different seats. Qantas crew was caring and attentive and kept walking around the cabin asking for refreshments and so on. A snack bar at the back of the aircraft offered soft drinks and snacks if anyone was picky. Overall it was a smooth flight and thoroughly enjoyed.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Stephanie Lane","Australia","2013-05-01","Wonderful experience. The cabin crew were attentive and very pleasant planes were clean and rest was encouraged. Plenty of drinks offered. The food was good. Value for money is exceptional.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Samonte","Australia","2013-04-28","Flew one way MEL-MNL via BSB good value for money equipment is a 777-200er on the MEL-BSB and A320 to MNL. Overall good experience not at par with other big carriers but for the price this airline is well worth it. Only part I don't like is the 3.5 hrs wait time for the flight to MNL wish they could fix this in future.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Derek Salter","South Africa","2014-08-26","Economy from Cape Town to London via Doha. Extremely pleased. New 787 to Doha and found it very comfortable good leg room quiet and spacious overall. Older 340 to London but again comfortable and spacious. Easy transfer at Doha in the new airport. Staff on board very helpful and attentive. Food ok - but the hot snacks rather unpalatable. Recommended for the price and comfort. Both flights completely full.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Clark","Australia","2014-08-26","Flew Perth to Doha to Manchester return which I do a few times a year. The planes where all very clean we flew an A330 and B777. The seat quality was one of the best I have had. The biggest let down for me and why I will not be using Qatar again was because I am an emerald one world flyer I was greeted by a member of the cabin crew who took my meal order only to find when the meals were served I was asked again as my preference was no longer available. I explained I had made a previous order being an emerald member. This was also the case for the fast track lanes at passport control no fast track passes handed out which it states in the one world privileges. Doha airport is so much improved easy connections and very clean and professional.","","","Economy","","3.0","5.0","2.0","4.0","4.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Le Quesne","Australia","2014-01-16","I fly regularly (4 times a month) from Perth to several regional destinations in WA. I always fly with Qantas on these sectors and have to say they have their good and bad points. The good points are planes always on time (never had a flight delay longer than 5 mins) food is quite good and IFE on the 737-800 quite good for domestic travel. The bad points; seats in economy are possibly the most cramped and un-comfortable of any airline I have ever flown with even the newer 737-800 aircraft have a very tired and old look and feel inside some of FA's seem to just go through the motions and boarding at Perth Airport is just a cattle stampede but that is not all down to Qantas. On a side note the few times I have upgraded to Business Class it has been a wonderful flying experience and one of the best regional domestic business class offerings. Far better than what the Americans call 'First Class' on their domestic routes. Overall a pass mark for Qantas just.","","","Economy","","6.0","1.0","3.0","3.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Adrian Morgan","Australia","2014-01-16","19th Dec PER-DXB DXB-LGW QF8423 and QF8011. Return 7th Jan LGW-DXB QF8010 and 11th January DXB-PER QF8424. Had the misfortune to travel on return economy flight to the UK via Dubai on a Qantas ticketed flight the carrier being Emirates. This was my worst air travel decision and flight experience ever in 40 years. The customer focus of cabin staff from the point of boarding to alighting on the two legs outward bound legs of the journey were appalling and I cannot think of anything positive to say. The return journey was only marginally better and the cramped condition of economy seating cleanliness of the plane poor standard of food and inattentive crew made the long haul flight for the most part unbearable. I would usually rate Qantas as an adequate carrier no more no less but it's ticketing partner Emirates will do nothing to improve the perception of Qantas' reputation. If you are looking for a long haul Qantas flight that tickets through Emirates Airline seriously consider using an alternative airline.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Alexander","Australia","2014-01-15","Jan 14: SYD-MEL-SYD. It has been 5 years since I flew domestically although I still fly internationally a lot. The planes were very clean and comfortable. FA's were excellent although perhaps lacking a lot of the spark they used to have. Flights were both on time and very efficient. What shocked me was the food offering. Since when did flying Qantas become a no frills airline in terms of food. Served in cardboard boxes the food was uninspired. Breakfast was a hard cold cake/bread type of ""thing"" along with yoghurt and granola. The coffee was dreadful. Dinner was a cold chicken and potato salad. What shocked me was that you used to get a proper breakfast and dinner hot and quite tasty for airline food. The food was delivered so quickly and taken away so quickly it was like being in a cheap cafeteria. While Sydney Airport is immaculate and very well presented Melbourne Airport was dirty and looking very worn. Sydney Airport was renovated for the Olympics and is well maintained and updated. Melbourne looks like it did 10 years ago and like it hadn't been touched in 10 years especially in terms of maintenance. I wanted to try out QF to see if I should use it again internationally but frankly I get much better quality in terms of food comfort entertainment service and price by flying Cathay to Paris regularly.","","","Economy","","5.0","4.0","5.0","1.0","3.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Christina Hirt","Australia","2013-04-01","MEL-LHR-MEL July 2012. Delightful cabin crew. Crew cleaned toilets continually throughout the flight. Extra drink runs during the flight. Majority of sectors were 100% full. Comfortable seats with good pitch (even if they are a tad old) and a footrest. IFE a bit old but lasted the trip and movies were up to date. Food was edible the steak was a bit large for me though. Dry airline but that doesn't worry me. On-time departing and arriving.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alan Sargeant","Australia","2013-03-12","Bangkok to Melbourne. Fast check in and excellent service from Bangkok to Brunei and then excellent service Brunei to Melbourne. Small but useful amenities bag delivered rather late on the second sector. Food menu same as 6 weeks earlier on Melbourne to Bangkok flights. Food was well prepared and presented. Good service and attentive cabin crew. IFE worked OK and some latest releases. Seat was comfortable but not horizontal. No alcohol on flight (it is possible to bring your own) but on really a problem. Bag received priority handling through to Melbourne - has been a problem at other times and with other airlines too. Given their value for money I will continue to fly them on a regular basis.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T Berri","Italy","2014-08-11","MXP-DOH (A320 business): Flew the refurbished A320 with the new flat-seat beds. Very comfortable to sleep on but the overall lack of space (as this is a narrow-bodied plane) makes you feel very close to your neighbours on either side. Service was rather disorganised with crew going back and forth constantly. Flight attendants were not rude but tended to be mechanical - this was a general impression I had on my other flights with Qatar. DOH- SIN-DOH (787 business): Amazing plane. Occupancy was low for this sector making an already spacious cabin seem more spacious with the seats very private. Lots of space for storage and seat was great for sleeping. Crew this time was better professional but not friendly apart from the cabin director who seemed genuine in welcoming people aboard. This is probably my favourite plane so far (better than the A380). DOH-MXP (A330): old plane with average seats (inclined flat seats not very comfortable for sleeping) washrooms were not very clean - the worst leg of the entire journey. The 'highlight' of this flight was excellent service from one Thai flight attendant: helpful and friendly. Overall: I found Qatar to be a well-priced airline offering good competent service. Food was above average (better than BA worse than SQ/Emirates) but portions were small (and I'm not a big eater). In- flight entertainment was a bit limited and the touch-screen controls were not the most intuitive and responsive. Plus with Qatar part of the Oneworld alliance - there are more opportunities to accrue points. Downsides: the shared Sala Montale lounge at Malpensa is depressing. Furnished well but lacking in refreshment offerings; delays for transfers at DOH. Still will probably fly Qatar again if the opportunity arises.","","","Business Class","","8.0","4.0","3.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Khan Munawar","Pakistan","2014-08-08","Flew 2 sectors: Islamabad - Doha QR615 Doha - Manchester QR23. 1st sector on 773 - very clean and well maintained cabin excellent IFE and very welcoming and attentive cabin staff flight very smooth and superb landing at Doha. 2nd sector operated by A333 aircraft cabin clean and well maintained - comfort levels very good for a ~9 year old aircraft A7-EAH IFE acceptable needs upgrading. flight was smooth from take off on schedule to a normal landing before time. Arrival at gate was delayed by ~ 30 min for no fault of the airline rather due to a 'hoax' which was dealt with in an excellent manner by the authorities and exceptional professionalism demonstrated by the flight crew as well as the cabin crew. Only drawback was that the breakfast served on both sectors though well prepared was exactly the same.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Clinton Pope","Australia","2014-01-14","I fly between Canberra and Brisbane quite frequently and have to say that Qantas are simply the best! The cabin crew are outstanding as are the aircraft they use on these sectors. Brand new 737-800's and the Qantaslink 717's. The entertainment is far superior than the competitor and the overall service and experience is just wonderful. I agree with a few other people when they say how lucky we are in Australia when it comes to service. You only have to fly on some other airlines to realise how fabulous Qantas is. My flights have always left bang on time and arrive on time if not early.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Lydon Amanda","Australia","2014-01-14","We flew premium economy with Qantas last year in August / October return Sydney to Dubai with ongoing and returning flights from Europe to and from Dubai in Economy with Emirates. We were very happy with the Premium Economy experience and if we could have flown the whole way with Qantas we would have been even happier. The seats were comfortable the food and wine great and the service very attentive. For those of us on normal incomes Business is unaffordable and not justifiable but Premium Economy makes the long haul flights less tortuous and bearable We were so happy with the flights that we have rebooked for our holiday this year but would have to say we are not looking forward to the economy sectors with Emirates because the legs to Rome and back from Paris were very poor in comparison.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Kumar","India","2014-01-14","SCL-SYD and SYD-HKG in business. Flight from Santiago to Sydney did not get off to a flying start due to a ridiculous check in system that took 20 minutes at the counter and another 10 minutes waiting in a line for a point to point journey. Unacceptable for business class. Flight was on-time and the Boeing 747 was complete with comfortable fully flat beds which while in a conventional forward layout were incredibly spacious and converted into a full length bed. IFE was AVOD had a good number of options which while not as extensive as some ultra tech savvy carriers like Emirates was wonderfully edited with excellent selections. The food was wonderful with a clear emphasis on fresh food that included a number of options prepared onboard. I loved the flexibility of choosing from an extensive menu at any time instead of the conventional set options at set times. The crew service was mostly exceptionally warm and attentive save for one crew member who seemed totally out of place. SYD-HKG was on an A380 and once again the check in time was far too long although the agent herself was efficient and friendly. Boarding staff greeted me in Hindi. A380 had the same seats and was immaculate. The small lounge area was a nice touch. The catering on this leg was excellent beating the high standards of the previous legs and I can safely say that it was one of the best inflight meals I have had. Crew were friendly attentive relaxed and very efficient. I was overall pleasantly surprised. There are some issues however particularly check in and certain crew and ground members that are marring the work of other staff who are going above and beyond and an airline that is trying to compete with the best in the business and seems to be pretty much up there particularly in terms of product quality. Overall better then BA Swiss Emirates and Qatar. I rate them at par with CX and perhaps just shy of sq. Hopefully their ongoing financial crisis will not let standards slip.","","","Business Class","","8.0","5.0","4.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Knezovic","Malaysia","2013-02-19","Flight BI 874 KUL-BWN Feb 17 2013. No 'welcome' 'thank you' or 'goodbye'. No newspapers at all. No entertainment. No coffee / tea in my section. Only one choice of meal (beef) which I declined and wasn't offered as much as a packet of peanuts instead. Crew apathetic and struggling with basic English. I appreciate it is Chinese New Year season but surely that has been factored into the price of the ticket (RM1700+). I used to think about bringing my family to Brunei on vacation (as opposed to just business). After this flight I'm afraid it's not going to happen.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","B Lockwood","United Kingdom","2013-02-14","Flew BKK-BWN-DXB-LHR 5th Feb 2013. Flights on all sectors were on time check in staff excellent. Had a 4 hour lay over in BWN waiting for the flight to LHR via DXB the airport at BWN is small and boring but you can get a coffee etc. The flight from BWN was a 777 3-4-3 layout. Seats comfortable enough quite a small screen in the headrest in front of me the entertainment was good but you had no way of starting and stopping a movie etc it was on a loop. Food was better than I expected and had a choice plenty of water or juice handed out in the cabin during the flight. Stop at Dubai you have to get off the aircraft and re-board remember to take your boarding card with you you are off the plane for less than 1 hour and back in your original seat. I paid £230 one way ticket and would definitely use Royal Brunei again real value for money if travelling on a budget.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Alex Griggs","United Kingdom","2014-08-06","Flew LHR-DOH-RGN HND-DOH-LHR. The LHR-DOH was on a refurbished A330 so the flight was pleasant with a good sized IFE screen and a sufficient selection of films. However the letdown on this flight was the catering which was a running theme throughout all of the flights as well as the attitude of the cabin crew who looked as if they did not want to work. The DOH-RGN flight was good on the small A319 which only had 60 Passengers on board this helped as it meant the crew were more attentive. For the return we tried to upgrade at the Tokyo office offering to pay however we were told that because the DOH-LHR leg was full we could not even pay for the HND-DOH leg meaning the flight would have empty business class seats. The flight however from HND-DOH was very nice as the Tokyo office sent a message to check in stating that we would like extra legroom seats which was a nice touch. The DOH-LHR flight on the other hand was terrible a downgrade from the A380 to the A340 meant that the flight was totally full and the plane was showing its age with broken seats and dirty toilets. The crew also didn't help the flight by not smiling and ignoring the call button for passengers. All in all I was dissatisfied with Qatar Airways.","","","Economy","","4.0","3.0","3.0","2.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T Olliver","Qatar","2014-08-06","QR674 28th July 2014 QR675 2nd August 2014. Good quality airline in business and first class. Service not up to top tier carriers for economy service. Online booking/check-in service prone to failure.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","E Shek","Australia","2014-01-14","SIN-MEL (booked as EK8036). A surprisingly unfull flight on 29th December during the peak season with many passengers switching seats after takeoff. So I luckily had two window seats to myself. Attendants simply could not be bothered greeting passengers as they walked into the cabins (with one crossing her arms at the back of the cabin although she did turn out to be quite friendly). However service was friendly and attentive with smart use of torches to avoid disturbing passenger's sleep during the night flight. The medium size dinner and small size breakfast did leave me wanting for a little more food - although the crew happily gave me a banana on request. Inflight entertainment options were solid although screen was very small. Baggage was instantly available on the belt at MEL. Overall a satisfying flight although it lacks the sparkle of its competitor on this route Singapore Airlines which perhaps explains the high proportion of empty seats on this flight.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Klug","Germany","2014-01-14","DUB-MEL / MEL-HBA / HBA-SYD / SYD-HKG. Superb as always. Comfortable seats plenty and tasty food very good cabin crew on all legs. Highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Daryl Schliebs","Australia","2013-02-13","The main reason for selecting Royal Brunei was the competitive price of $5000 for a business class return European flight. Being very tall I needed the legroom which I hoped their business class seats would provide. Staff really appeared to have little training in how to manage the needs of passengers on a long flight. The quality of the food when they remembered to serve it - sometimes the food was served over 2 hours into a sector - was very poor. They sometimes forgot to serve a course. When a course was served they sometimes did not serve the selection which we had previously made. The selection which we made on several legs seemed to become unavailable quite quickly. During the first sector out of Melbourne our attendant took 3 attempts to get a normal glass of water correct. The main expertise of the flight attendants was the handing out of hot towels which they did on a very regular basis. Our business class seats did not recline on 3 out of the 6 sectors - we had to change seats on 3 sectors so we could have seats which were able to fully recline. On the return leg from Europe there were some 5 seats which were marked up as being unable to be used. This meant that my wife had to accept a seat which was not able to fully recline for 3 of the return sectors. The Aircraft was also old and the quality of the entertainment was poor with most movies being pre 2005 and earlier. This made such a long flight even more boring.","","","Business Class","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Roger Crowther","United Kingdom","2013-02-03","LHR-MEL return. Business Class. Just back from my 3 week trip. Thoroughly enjoyed my flights. Plenty of leg room. The seat reclines electronically to become a bed. Plenty to eat and for airline food I thought the standard was very acceptable. Cabin crew attentive smiley and helpful. The interior on all 777s I flew in is starting to look tired. Entertainment choices limited. The lack of alcohol is no problem. No dehydration or headaches that way. 3 hour transit at Brunei was a bit of a pain but the SkyLounge there was OK. No delays dramas all went as sweet as a nut. Pound for pound it was excellent value. Dubai transit is bonkers by the way but 3 x 7/8 hour legs was about as tolerable as such a trip gets. No hesitation in recommending this airline for service & value for money.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","David Ronca","United States","2014-08-06","Have flown Qatar Once round trip from Dubai to Bangkok would want to fly with them on trips to the U.S. but they have no stopovers in Europe to break-up the flight. Could not sit on plane for 15hrs. Service was great food was good overall equal if not better then Emirates at a cheaper price. Would fly again if flight no more than 7-8hrs.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Al Melfi","Qatar","2014-08-06","DOH-IST Airbus 330. Food and beverages very good staff attentive. The movie choices were disappointing - being very old for the current months entertainment suite.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Beri","India","2014-01-14","Flew from New Delhi to Singapore to Melbourne to Sydney and then from Brisbane to Cairns. Delhi-Singapore leg was covered by Jet Airways and was a disaster - cramped seats ok food indifferent staff. Just before boarding our baby pram was taken from us saying it will be given to us in Singapore. The pram was not given to us in Singapore as we exited the aircraft. To collect the pram we had to cross immigration and collect it from the baggage carousel. Singapore onwards was covered by Qantas and was a dream. Ironically I had the best inflight Indian food on any airline and this was on the Qantas flight between Singapore and Melbourne. Seats were spacious in economy class throughout - to Melbourne and even within Australia. The cabin crew were always helpful - always enquiring if our 2 children (7 yrs and 14 months) were comfortable and if they could do something for us. All calls were promptly attended. If the flight had empty seats we were allotted seats with empty seats next to us to provide additional room due to kids. Inflight entertainment was excellent with latest movie releases and media content to address all age groups. On the return leg from Cairns to Delhi our Qantas flight out of Cairns was delayed and consequently we would have missed our international connecting flight out of Brisbane. When we reached Cairns airport in the morning the Qantas staff had already worked out 3 flight options for us. Based on our preference we were put on a Cathay Pacific flight. Brilliant work by Qantas staff across flight sectors.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","I Cheung","Australia","2014-01-13","Our trip from Singapore to Brisbane was very unpleasant. During our holiday we also flew with Emirates Cathay and Dragonair and all 3 were vastly better airlines to fly with. The seats on the 747 are the narrowest I have encountered and the armrests which could not be tucked away were an inconvenience a waste of space and made the seats all the more uncomfortable. The meals were pathetic and the flight attendants took forever to serve the meals. Furthermore our meal choice ran out quickly and the only available meal fish in kung pao sauce was spicy. The lack of a hot breakfast on the 7 hour flight was also disappointing and the breakfast of yoghurt and cinnamon scroll left us very hungry. The overall flight experience was awful. Qantas is simply incompetent and no competition for professional airlines like Emirates and Cathay. Will avoid Qantas at all costs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Radford","Australia","2014-01-10","We travelled to Noumea after Xmas with AirCalin code share on a Qantas flight - I thought we were lucky to be on a Qantas flight initially. The check in process was great the boarding Ok but the inflight meal was foul. The hot breakfast option was poached eggs-these arrived hard as anything covered in disgusting beans with hard boiled potato-totally inedible. The bread roll was hard and the tea was stewed! Thankfully one hostess offered me a fresh cup which was better but still not enjoyable. I was very surprised as I expected better service from Qantas than AirCalin. We travelled back with AirCalin and the service was so much better the meal was enjoyable the drinks bread etc was freely offered even brandy at the end of the meal. Qantas is off my valued airline list after this trip.","","","Economy","","5.0","4.0","3.0","1.0","1.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Angus Lamb","Australia","2013-01-29","MEL-BSB-MEL. Although the flights themselves were OK we were delayed for 22 hours on the return leg. Such delays do occur however Royal Brunei's communication throughout this delay was appalling and the experience was very confusing and frustrating. Therefore I would never fly with them again and recommend others avoid this airline.","","","Economy","","2.0","5.0","1.0","3.0","4.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Darling","United Kingdom","2013-01-17","LHR-MEL over Christmas period in economy. Flight crew could not have been more pleasant and smartly dressed. I'm a bit fussy for eating but the meals were excellent ok the entertainment system is a bit outdated and did need to be rebooted a few times. Overall I would recommend RBA to anyone.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Althani","Qatar","2014-08-03","DOH-JED-DOH. Qatar Airways offers a Business Class layout as First Class on this route we flew out on a 777 and returned on their new 787-8 a first time for me on the Dreamliner personally I would call my review a mixed review. No one can fault Qatar Airways class of service they are top notch from the moment you enter into the airport to the moment you pick up your luggage and head home my only draw back is surprise surprise the Dreamliner. The way the layout is you always get distracted by the TV screens of other passengers you cannot concentrate on your reading nor can you watch something peacefully. There is plenty of storage room on the seat but the operating system of the entertainment is a little complicated. I hope that Qatar Airways review the layout of their new A350.","","","First Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Y Areemitr","United Kingdom","2014-08-03","LHR-DOH-BKK and back. All sectors operated by B777-300ER except DOH-LHR which was an A340 (old plane and really showed its age). QR have serious communication issues when it comes to being delayed and all flights (except the one leaving BKK) were delayed by at least 40 minutes if not more. Hamad international airport was nice and new but unfortunately very chaotic if you have a tight connection. Food was probably the best thing on QR - quite tasty for airline food! FA's really varied on each leg - some were just sitting/standing around chatting amongst themselves and were clearly not interested in customer service whereas others tried their best to deliver. Inflight entertainment was pretty good on 777s. Plenty to choose from but pretty much the same film/TV choices a month later and remote control on A340 stiff and unresponsive. Seats were a little on the uncomfortable side though lots of legroom compared to other carriers. The 2-4-2 config on the A340 definitely suited my companion and I more than the 777's 3-3-3 layout. Overall pretty average.","","","Economy","","4.0","3.0","3.0","4.0","3.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Hirel Gala","United States","2014-08-03","One way from BOM-DOH-DFW in economy. The seats are good but food and drink offerings were meagre. I was actually hungry in the later half of the flight. Staff seemed disinterested. I was expecting. Not sure if this is a one- case scenario but was expecting a bit more from a 5-Star rated airline.","","","Economy","","5.0","5.0","2.0","1.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","O Petersen","Australia","2014-01-09","BNE-SIN-BNE. QF 51 27th Dec returning QF 52 6th Jan - very enjoyable experience on both legs. Staff professional and attentive. We were a little hesitant having read so many poor reviews and decided to comment as there needs to be more positive feedback for a job well done. We enjoyed ourselves and will not hesitate to fly with Qantas again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Wilson","United Kingdom","2014-01-09","Flew First from Sydney to Heathrow via Dubai on A380 and was impressed by nearly all aspects of the trip. Check in at Sydney was a little chaotic as the First Class check-in area was overwhelmed by large families of Platinum members using the facility but then having the usual priority immigration and security available to premium travellers I enjoyed the Qantas First Class lounge. An enjoyable spa treatment. The food at the sit down restaurant was one of the best lounge restaurants I have been to. On board service was indeed First Class with staff making sure they knew all passengers by name and able to respond to any queries. The seat itself is comfortable and infinitely adjustable although the controls for it are rather complex and take a little time to get used to. Made up as a bed it is easy to get sleep with adequate privacy and space to sleep on one's side and upright it is good for relaxing eating and working. Inflight pyjamas were better than those provided by other airlines and the amenities kit more useful as well. The massage function is enjoyable although a bit noisy. Quality of food for dining was excellent although it would have been helpful to know that the supper menu either side of the Dubai transit was nearly identical. Large range of food items although I thought the dessert selection was rather poor and the champagne in the lounge was better than that inflight. Inflight entertainment system excellent with a good choice and high quality screen and headphones. Transit at Dubai is pleasant at the enormous Emirates First Class lounge although at the time I travelled the spa was closed and it wasn't entirely clear when the boarding announcement would be. On arrival at London we had the same experience as other travellers and it took 20 minutes for bags to arrive - hardly priority. As an added touch it was good to be able to use the AA Arrivals lounge for a shower and a quick cup of coffee before heading into town. An excellent experience competitive with others but unclear if it is good enough to justify the price premium over business.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Van Ng","Australia","2013-01-15","MEL-BKK-MEL. Staff and service are good. The airport in Brunei is tiny and boring and can be a problem if your stop-over is more than 2 hrs. No alcohol served. Overall a good airline.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Canty","Australia","2013-01-14","MEL-BKK-MEL. Staff were attentive efficient and always had a smile. The food was very good and the portions were more than enough. Seats were quite comfortable and almost lie flat. Inflight entertainment was a bit average. We were 1.5 hrs late leaving Brunei due to the aircraft leaving Dubai late but is was not a big deal. These things happen. Would without a doubt fly with RBA next time. Changing aircraft in Brunei the only negative but for the price you can't complain.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Jenni Goodman","United Kingdom","2014-08-03","On 24/7/2014 I travelled Business Class from Melbourne to London Heathrow via Doha. The first leg of the journey on QR905 was relatively OK but on arriving at Doha with a 2 hour wait for my next flight I went to the business class lounge where I was abruptly turned away as apparently there was no room left. I was left unable to shower or purchase any refreshment and had no option but to wait at the gate for my flight. The flight was delayed due to waiting for other passengers which resulted in a very unpleasant time sat on the aircraft. The service on board was OK but the toilets were not cleaned. My monitor kept sticking and despite being reset would not function properly. I feel very aggrieved that I paid for a business class flight and received economy treatment - I have yet to receive a response to my email from Qatar Airways.","","","Business Class","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K Chhan","Cambodia","2014-07-31","My family and I flew PNH-Manchester then CDG-PNH both with technical stops in HCM and transit in DOH. Generally speaking the inflight service was good but the food on all 4 sectors was bad. Passengers on all 4 flights were mostly Westerners and Westernised Asians like my family and yet the food was quite Indian Middle-eastern - oriented relatively spicy. I know that one should not expect too much from airline food but having flown on many airlines around the world I expected more from an airline that positions itself as ""the 5-star airline"". Likewise it's a shame that Qatar has just inaugurated a state-of-the art airport in DOH but Qatar Airways ground staff in DOH failed to implement universal policies that are clearly advertised in their Website e.g. to give priority boarding to passengers accompanied by young children.","","","Economy","","6.0","4.0","4.0","1.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Louise De Villiers","South Africa","2014-07-29","Three of us flew between Cape Town and Casablanca via Doha in July 2014. The ticket price was very good. The leg from Cape Town and Doha on a new Boeing Dreamliner was excellent. The airport in Doha is brand new and there are excellent facilities for transit passengers. The flight from Doha to Casablanca was problematic. There was a 3.5 hour delay due to a faulty AV system on a rather old Airbus aircraft and the passengers had to endure a fair amount of discomfort as a result of this. The return flight from Doha to Cape Town on the Dreamliner was also delayed due to late arrival of the incoming aircraft and an electrical problem on the aircraft. The latter surfaced when the aircraft dropped passengers off in Johannesburg and had to depart to Cape Town. The food was average. Especially the light snacks were unsatisfactory. The crew members were very helpful and professional.","","","Economy","","7.0","5.0","5.0","3.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Gallagher","Australia","2014-01-08","Brisbane - Auckland and Auckland - Melbourne. Flying 737s made these flights feel more like a bus trip than a full service flight despite paying full service prices. Brisbane - Auckland departure was delayed ~90 minutes - an experience that we've encountered all too often with Qantas. Auckland - Melbourne departure was likewise delayed by over an hour with the added bonus that our luggage (plus the luggage of another ~40 customers) wasn't on the flight. Unless and until they get the basics right they will continue to lose customers and quicken their demise.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Mitchell","United Kingdom","2014-01-08","DUB to MEL. Economy upper deck. I was desperate to travel on an A380! But it was the worst flight I have ever experienced I was so very disappointed to say the least. I felt really hemmed in I'm not tall but the leg room was cramped even for me and I was dismayed to realise that one could not stroll about to get some form of exercise. Water was not offered neither was fruit as advertised I was genuinely thirsty and hungry. The whole experience will not be repeated by me my next scheduled flights to Aus will not be with Qantas.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Brian","Australia","2014-01-06","Flew 27th December QF 924 SYD-CNS Boeing 767-300. These so called refurbished old 767-300 planes are the knee jolt reaction to Qantas cancelling it's Boeing order for the new 787 Dreamliner. First time to self check in at SYD Domestic staff were too busy chatting with one another to assist. Departure 15 mins late due to late aircraft arrival. Old aircraft which should have been retired by now poor quality refurbishment of interior / seats. Entertainment offered was an ipad which slotted into a bit of fabric in front of you the only problem is when the person in front reclines it is basically resting on your nose. Breakfast served was basically a yoghurt & drink really poor for a 3 hour morning flight. All in all very average experience.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Dave Barfoot","United Kingdom","2013-01-04","Heathrow to Melbourne in early December and made the return journey on New Years eve. Neither of us particularly enjoy flying but this was the most enjoyable long haul trip I have done and upgrading to Business Class was money well spent and in my view good value for money. Staff were friendly and helpful the food choice was good and varied. Entertainment system dated but still some good choices of film. Only drawback is Brunei airport which is very small and limited services which made the 4hr wait on flight home slightly dull! Would have preferred more time in Dubai airport which seemed to have a lot more going on. Overview a great experience that made the long journey more bearable.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","T Arndell","Australia","2013-01-03","DXB-MEL return regularly. Terrible service recently and continues to decline! Reasonably priced but service seat comfort food and entertainment have become unacceptable. We were not given a choice of meals despite only being seated in row 2 seats malfunctioned flights delayed staff forgot to serve some members of our party quality of food was dire inedible in some sectors. Entertainment only offered 2 or 3 movies worth watching and IFE system often needed rebooting. Toilets not cleaned often enough and staff forgot to hand out priority gate passes and customs arrival forms Brunei airport lounge limited. No longer worth the hassle despite the cheap business class.","","","Business Class","","2.0","2.0","2.0","1.0","2.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Adrian Holt","United Kingdom","2013-01-02","I flew LHR to Melbourne return over the Xmas period 2012. We booked RBA as it was around £400 cheaper than any other airline. Bag drop at the airport was efficient and I highly recommend online check-in as the line to drop bags off in this line was about 4 people vs the 50 or so in the non online check in. The weights for checking luggage was not strictly enforced but hand luggage was strictly enforced. On board there was more leg room than many I have travelled on which was great. Food was tasty although they do run out of the popular items quickly. Adding ice cream for the sweet was a nice touch. The cabin crew were very efficient and helpful. A press of the call button and they were with you within 20 seconds and always happy to help. All crews were far and above in terms of professionalism and helpfulness. I can highly recommend RBA for an efficient friendly airline.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Apezteguia Fernando","Spain","2014-07-29","I am a ""very frequent"" flyer traveling every other week on long haul flights. Last week I took Qatar Airways for the first time Madrid to Bangkok via Doha. The experience was the best business class experience I have had. The seats are very comfortable and the space between seats the largest I have seen in a business class cabin. It is true that the layout does not give you much privacy if you are traveling alone. The service and the food were excellent especially on the Doha to Bangkok flight. The only downturn was the Doha airport lounges were not available. We were given 300 Qr vouchers for food and shopping which was quite nice. Overall excellent experience.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Philip Curtis","United States","2014-07-29","NBO-DOH-JFK. Fabulous experience in our view better than BA First Class. Food was excellent wines were superb and service on both legs was outstanding. IFE worked perfectly and had plenty of variety. Both flights on time. Our connection in DOH was too short to visit the lounge.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Brian","Australia","2014-01-06","January 2nd 2014 - QF927 - CNS-SYD - Boeing 737-800. Self check in at CNS - No assistance offered however friendly service at bag drop counter. Received SMS from QF during boarding flight would leave 15 min early good job I was on time. Clean aircraft shared video system old very old cabin crew. Cold potato salad offered as in flight meal tasteless and bland.","","","Economy","","3.0","4.0","2.0","1.0","1.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A McNicol","Australia","2014-01-06","QF52 SIN-BNE then QF8 BNE-SYD in business class on a frequent flyer points redemption so I can't fault value for money. Also impressive were the staff on both legs and the comfort of the business class cabin on both aircraft. Like others comments before the cafe style menu out of Asia on the overnight flights has to go - it is simply not up to business class standard. A tired ham and cheese croissant for breakfast or a small fruit bowl the equivalent of what Silk air provided me in economy class on the connecting flight to Singapore! Contrast this with the full breakfast service on QF8 from BNE to SYD all in a rushed hour and a bit. Qantas proved on QF8 that it can be done. Please bring back real business class food on flights out of Asia!","","","Business Class","","8.0","5.0","5.0","2.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Michael Downes","Australia","2013-01-02","Melbourne-London via Brunei and Dubai return. Staff on board were fantastic using our names each time a meal/drinks were served. Aircraft was a 777 with the Business class seats that just superseded flat bed angled type. Access to all the lounges along the way and back made the total flight enjoyable as the longest stretch was around 7 hours. Staff were friendly and the meals were fine. Certainly better than or equal to most other long distance airlines that I have travelled with into Asia.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Phillip Bell","Australia","2013-01-02","MEL-BWN-MNL return. Best inflight catering I have experienced yet. No alcohol was not a problem I did take some and the cabin crew provided mixers. Cabin crew were attentive friendly and helpful. Planes had adequate legroom and were clean. Brunei's airport is small and not much to do it is about to be renovated. Fully recommend them.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","P Butler","Australia","2012-12-17","Flew to Singapore and returned from Bangkok via Brunei. I didn't know what to expect as previous to this I had never heard of Royal Brunei. I found that economy was surprisingly spacious. Flights both ways were not full so had a spare seat next to me. Meals on board were more than enough however as I am a big eater the flight attendants were more than happy to accommodate this. The stopover in Brunei was only 45 minutes so the actual time spent doing nothing was about 15 minutes. The only problem if I had to pick on was the small screen sizes but in the end it didn't really bother me. Would definitely fly again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Coleman Marc","Egypt","2014-07-27","HBE-DOH in First DOH-BKK in Business. Firstly the positives both flights were fine although at Doha on the BKK sector flight we waited on the aircraft for more than an hour without the APU running so very hot. HBE to DOHA half empty DOHA to BKK very full. There were lots of free upgrades in Business can tell by the yellow luggage tag. Qatar should vet upgrades carefully as these people walked around without shoes and were generally noisy. Doha Lounges are a total mess that is an understatement. No room poor food service very poor. No pre boarding for Business class just get with the rest attitude. I would not use Qatar again until they sort out the new airport.","","","First Class","","4.0","4.0","3.0","4.0","4.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","McCoy Paul","Ireland","2014-07-27","No communication around plane type changes ie A380 due online at time of booking 340-600 actual aircraft flown with no pre warning. Munich-Doha on 787 was excellent with great seating and service limited meal choice. Doha- Kochi upgraded to first as economy over sold and all bumped up one grade. Poor service and check in facilities in Kochi on return. Business seat very uncomfortable similar to Aer lingus who are currently changing. Doha-LHR business on 340-600 instead of original listed 380. No lounge available in Doha tried to pay for upgrade due to poor seating in business no paid upgrade available. When on plane no first class service available on Main route. Limited meal available again difficulty sleeping because uncomfortable seat.","","","Business Class","","4.0","1.0","5.0","2.0","2.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Z Zissman","United Kingdom","2014-01-06","Flew LHR-MEL-LHR return on A380. Outbound I sat downstairs booked extra legroom. The seat was very comfortable and the recline is great as the seat cushion slides out so the seat back doesn't recline as much as a normal seat. Foods was edible (it was much nicer on the LHR-DXB leg than the DXB-MEL leg). I managed to get some sleep too. Return leg I sat upstairs again in extra legroom seats. From all the good reviews I was looking forward to sitting upstairs but how wrong I was. I spent the whole journey to DXB with an inconsiderate woman in the seat behind me poking her screen and jolting my seat. She then moaned at me because I reclined my seat (when she was asleep). Another passenger then decided to shine an LED torch around a dark cabin looking for something blinding the rest of us. Cabin crew were brilliant though! Lovely attentive chatty happy! Been singing their praises ever since just a shame I had to share my experience with horrible selfish passengers.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Stewart","Hong Kong","2014-01-06","PER-SYD-LAX in business and on both the domestic and international sectors the crew were friendly and attentive and the food tasty. The forward business cabin on the A380 was quiet and the seat comfortable. The only negative I can raise is the business class seat on the PER-SYD A330 sector which is a bit of a joke although I understand QF are in the process of moving to something along the lines of what Virgin currently offer. Although I'm an Emerald member of CX’s Marco Polo Club on QF I'm always greeted by name and thanked for my business.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Garry Rowles","Australia","2012-12-10","As a large family group 15 we flew out of Melbourne via Brunei to Manila in late November. I was surprised by the excellent inflight service considering the cost the food was good and movies aplenty. My only reservation was the small airport at Brunei and the lack of food outlets inside the lounge there be prepared to pass the time ours was over 3hrs. The flight home was just as good as going there so not hard to recommend RBA my best trip yet and congratulations on picking up the ball that those bigger airline companies have dropped and running with it.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","L Hainsworth","Australia","2012-12-03","Flew Melbourne to Jakarta via Bandar Seri Begawan return. Overall my small family and I had an excellent experience. I am usually a bad flyer but staff were friendly and attentive and took care of my child's needs when it came to bassinets and so on. My wife preferred the Boeing 777 aircraft which although they are ten years old are well maintained and give you better leg space than other Asian based wide body cheaper carriers. Pleasantly surprised with the quality of the food. I would fly with them again. No alcohol if not an issue for me.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Mark LaPrairie","Bhutan","2014-07-20","As a million miler with one of the Star Alliance carriers this was my first time on QR and I was completely underwhelmed. QR837 BKK-DOH overnight. Business cabin half full yet call button repeatedly went unanswered. FA screwed up my breakfast (so I got none). Flat bed seat seemed to curve downward at both ends and had lots of hard metalic edges which required an additional blanket to soften. Meals were minuscule. I understand small portions on an overnight flight but if you are hungry you are out of luck. I'd heard so much about the fabulous first and business class lounge in DOH. I must be in the wrong place (even though I have been told by two staff that this is the only QR lounge in the airport). What a disappointment. No particularly comfortable seating very little privacy meagre drink and food offerings no organized system for getting a shower - seems to be catch-as-catch- can. I wonder if their famous premier lounge I'd heard so much about is under renovation or something. I expected much more than this.","","","Business Class","","3.0","2.0","2.0","2.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Harish Jagannath","United States","2014-07-20","My family did a European tour so we flew HYD-DOH-LHR and on the return FCO-DOH-HYD. First the flights between HYD-DOH are single aisle on A321 feels cramped IFE is just passable but food was a big let down. We arrived at the brand new Hamad International airport so the airport experience was excellent although very quiet. On flights between DOH and LHR (on A340-600) and FCO-DOH (on A330-300) there was a problem with the air conditioning at DOH so it was like an oven until the flight took off to LHR. In FCO the flight was parked in the middle of nowhere so the boarding experience was terrible. IFE was a shocker - no touchscreens and an inspiring collection of movies and shows. The food was terrible. On the bright side cabin crew were friendly the seat configuration and space factor was really comfortable. Again on the down side: no mood lighting no hot towel no menu card and plastic spoons and forks is not what I expect from a five-star airline.","","","Economy","","5.0","5.0","5.0","2.0","2.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Syed Mukhtar","Malaysia","2014-01-06","London Heathrow to Dubai with Qantas for the first time. Warm welcome from crew to good quality pillow and blanket compared to other airlines nice food great service and what an awesome A380 experience. I will definitely fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Lim","Singapore","2014-01-03","SIN-SYD on the A330-300. A drastic drop in service as they used to operate the A380 on this flight to now an old A330-300. Entertainment AVOD screen is so small and selection of movies and entertainment were very limited. Food was satisfactory. Cabin crew didn't seem interested in their jobs no smiles at all. Some crews were even unfriendly and hostile. BNE-SIN on the 747-400 better entertainment systems and large AVOD screens. Flew with Qantas as they offered a good promotion price for this flight however their service standards is definitely falling behind many other airlines. Will only fly with them again in the future should the prices remain good.","","","Economy","","7.0","4.0","3.0","4.0","2.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","N Hulm","United Kingdom","2012-11-16","LHR-DXB-LHR. The most competitive flight direct into Dubai. We were a little apprehensive after reading a few reviews but where very surprised. The flight was excellent. Seat back entertainment attentive staff loads of legroom. Seat was a little hard but nothing else. The food was OK they ran out of all but fish pie on the outward journey but managed to fine a veggie option for my girlfriend. It was on time in and out so we have no complaints and would use them again with hesitation.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","V Holland","Australia","2012-11-14","I travelled on this airline a little over a year ago and during then and now the services offered have deteriorated. The food on the outbound journey from Melbourne was dreadful - biscuits limp pastries over salted main meals and no fresh fruit except for one tiny one on the entire trip to London. They have obviously cut back on the quality of the food. Despite the food the seats were comfortable and the staff friendly. It was also a very cheap flight which may explain the quality of the food.","","","Economy","","7.0","4.0","4.0","2.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Geof Gale","United Kingdom","2012-11-12","Heathrow - Brunei (via Dubai) - Manila and Manila - Brunei - Heathrow (via Dubai). For the price I paid was impressed with this Airline. Food was good as was the service. Cant remember a more comfortable seat in Economy. Entertainment was a little ancient but not an issue for me. The short stop in Dubai was a little chaotic and can imagine passengers roaming around the airport trying to find their way back to the flight. I think the planes are a little old but again no issue for me. All in all quite impressed.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","H Zhang","China","2014-07-20","I flew from London Heathrow to Guangzhou Baiyun. The trip was the best economy class long-haul flight I have had. Starting from check in I checked in online the night before my trip. At the airport the ground staff who checked me in were very friendly. Because I had a short transfer flight to catch 1.5 hours after handing in Doha they put a label of rapid transfer on my checked in luggage. The first flight from Heathrow to Doha only 30% of the economy class were seated and basically every passenger had a row to lie down. The dining service was great cabin crews were extremely nice even though you ask them to get you another drink several times they didn't have any printed forms of menu they present you a menu on your personal IFE screen. The flight to Guangzhou was pretty much the same but with less choice of food and more crowded.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","I Orosz","Australia","2014-07-17","BKK-DOH-EDI and LHR-DOH-BKK. First leg was on 777-300 then 787 and 319 from LHR. Service is first class. Seat is wide and comfortable only thing was that they did not provide any mattresses so the seat was sometimes a bit hard. The 319 from London is an excellent experience along with the impressive LHR Lounge. Overall Qatar Airways service is very impressive.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Gordon S McDougall","Thailand","2014-07-13","As frequent flyer from Azerbaijan to SE Asia and Australasia over the last 15 years I'm delighted that Qatar now fly from Baku cutting out the change in carriers. Lounges: Very poor. GYD DOH and BKK are not pleasant. Emirates leave you so far behind in pre-flight care. Boarding: At both GYD and DOH when flying to GYD it is a scrum. No pre-boarding for BC and very little interest in premium passengers until we're onboard. I pay a lot of money for my flights and I expect a little bit more than QR provide here. Inflight: Staff are great service excellent movies and videos don't change often enough and food is a big problem. Many customers have been traveling for a long time before the airport and when you put us in a lounge where the snacks/food is atrocious we are looking to be fed onboard. To wait six hours for a breakfast is ridiculous given that you only provide a snack after boarding. All in all not bad but some of your rivals really are so much better in many aspects. At least you provide genuine BC seats in the short haul sectors unlike some other carriers. If Emirates started flying into GYD tomorrow you'd lose me and most of my fellow passengers.","","","Business Class","","7.0","4.0","5.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Handoko Taniwidjojo","Indonesia","2014-01-03","We were a group of 5 that flew with QF 151 MEL-AKL on December 19. It was a pleasant flight overall experience was satisfying.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Treleaven","New Zealand","2014-01-03","Great flight from Sydney to Christchurch. Service excellent from a very professional crew. Great choice of movies. Exit row seat comfortable. Will look at future travel with Qantas.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Chang","United States","2014-01-03","Round trip between LAX to MEL on business trip for approximately 16 hours in the economy section at the window (to MEL) and aisle (to LAX) seat with price tag of $2660 USD. Overall experience in seating was not pleasant rather painful experience. 1) Leg room space appears to be one of the smallest of all the planes I have traveled with. This leg room issue is made worse by the passenger in front of you if (s)he pushes the recliner back. With the recliner pushed back there is little space to enjoy the food. No wonder the movie monitor has great viewing tilt angle (top-bottom) as the screen gets so close to your face. 2) There is a rectangular shape power box on the floor between the middle seat and the aisle seat which forces your leg to be tilted while resting. You will need to place your foot at an off angle. (4) Rest room was very small so small that I couldn't even bend over to wash my face. No more Qantas!","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","I Packwood","United Kingdom","2012-11-12","LHR-HKG-LHR. The airline itself was fantastic comfortable the food was good and throughout the night the flight attendants walked down the aisles offering additional drinks. Toilets were regularly cleaned throughout the long flight. Our entertainment wasn't working properly on the way out. There's a stop in Dubai before Brunei which was annoying walking from one end to the other not really having any time to get any duty free (they don't have any at Brunei airport as Dry state). The transit stop in Brunei was painful there's nothing to do. Only one food outlet which was a coffee shop the toilets were disgusting. We only stopped for 2 hours! Royal Brunei is a good airline if your main priority is price and you don't care how you get to this destination otherwise I won't be using them again to Hong Kong - the journey was far too long!","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","T Board-Kay","Australia","2012-11-03","Melbourne to London return Excellent value for money attentive FA's who tended to our needs especially as we are a very big family of 7 with the children aged 18-9 years. The cabin was clean and well presented. The toilets were kept clean. The foot rests were a great addition. Inflight entertainment was good however my eldest daughters didn't work on the way back but she shared her sisters screen. The food was of a high standard and they supplied nutritious vegan food for me. The stop in Dubai while short was good to be able to get out and stretch Dubai airport was clean big with plenty to do. The 3 hr stop in Brunei was again good to stretch but boring and the toilets were disgusting.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S McNeill","United Kingdom","2014-07-13","I booked six Qatar Airways flights which were from London to Bahrain via Doha. In general I have no adverse comments to make about the economy service and the crew have always been pleasant. In fact the economy service is better with Qatar than a lot of other carriers. However it has been a nightmare on all but one flight with the air conditioning not working on the ground during boarding either in London Doha or Bahrain. As boarding takes a long time the temperature in the cabin reaches a very high temperature due to the confined space and the amount of people on board. Then the crew close the doors and still there is no air con switched on. We taxi out and now there is minimum air coming through but the air is hot not cold. When I have asked the cabin crew what is happening on these flights they always say the same thing - it is like this on all our flights and the cabin won't get cool until we have taken off. Such a shame because their economy service is good.","","","Economy","","1.0","5.0","5.0","5.0","5.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pierre Jean Trebuchet","United Arab Emirates","2014-07-06","DXB-DOH-CDG. June 26th afternoon flight. New Hamad Intl Airport was most welcome for this Ramadan travel back to Europe. QR lounge for Glad and Silver transit passengers in Economy still not available but this glitch has been compensated with 5.000 Qmiles and a $30 gift voucher. Good staff on both leg but food was inedible (Chinese style fried beef with rice and vegetables) just like in a bad canteen. Nice beverage selection and great staff however despite a very rude hostess on DOH-CDG leg. 77W equipment was also highly appreciated.","","","Economy","","6.0","3.0","4.0","2.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Bohlen","Australia","2014-01-02","Flew BNE to MEL in December and back again. I realise Qantas is struggling against fierce competition. But it is keeping up. The aircraft's are now a bit old and really should be replaced. The food on both flights was acceptable although nothing to write home about. The IFE is still out of the 70s with monitors hanging from the bulkhead every few seats. The shows on a 2-hour flight are 2nd rate. Cabin staff on both flights was helpful and friendly. Seating on the 767s was adequate for a short-haul flight. Despite the shortfalls I still (at this stage) prefer to fly Qantas on domestic flights. International flights not so sure.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Young","Australia","2014-01-02","JNB-SYD in Business Class in 747 400. The flight was overbooked and my wife and I were unable to be seated together despite having had confirmed our seats upstairs twice in advance. The crew did not see it as their role to assist we were told by the cabin crew member in our section that we were ""lucky to be on board as they had sent people home"". No special meal for me was loaded for which the initial response was ""were you always in this class?"". Was served lettuce and melon slices and the vegetarian meal which I ate some of but left most of it alone. It did taste good however. Wine was pretty good service was generally poor and dismissive other than by the Inflight Service Director who was very professional and apologetic. Had an omelette for breakfast which was cold and was told that if I wanted to be sure to get a warm one to get up earlier as the oven doors get opened and closed a lot and so it was heard to keep food hot. In all it was as if the crew didn't want us on board. It was a very disappointing flight.","","","Business Class","","1.0","4.0","1.0","2.0","4.0","","","1.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Mortara","United Kingdom","2014-01-02","HKG-SYD on an A380. Departure delayed due to an ill passenger having to be off loaded but the cockpit crew kept everyone informed of the situation. Seats are not the newest design but the airline supplies a duvet too fit over the cushions as well as pyjamas which really aid sleeping. The crew were very friendly and efficient making the trip all the more enjoyable. For example they got some balsamic vinegar for me as I could not use the dressing provided. My main gripe is about the food. The salad is just a few leaves and the main course I had amounted to a fancy Panini sandwich. Nice as it was it did not fit the business class image. Nor did breakfast which was a choice of either fruit one cinnamon cake or a spinach/cheese tart. Rather poor given you often get more in economy class on some routes. Baggage delivery at Sydney was quick which was good. All in all not bad for a first experience of Qantas but I think they really need to look at improving the food offerings on long haul judging by this flight.","","","Business Class","","7.0","5.0","5.0","2.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Hare","Australia","2012-10-18","We found the Royal Brunei Airline experience was not good for families with young children. The only positive was that air hosts/esses were generally helpful and friendly. In our purchased tickets it said nothing about the additional stopover in Dubai. This was very unsettling for little ones trying to sleep then had to walk the circuit of Dubai airport waiting over an hour only to get back on the plane. Then a wait of 2.5 hours before it quietened down enough for them to sleep. Kids meals were not great and our children are not normally fussy. Kids entertainment was also poor. I would definitely recommend taking your ipad. Finally as we left Heathrow to travel back to Melbourne we purchased some gifts. Being aware of the alcohol restrictions on the plane I clarified this with the sales assistant who assured me it was ok to take aboard. Nothing was mentioned about the alcohol when boarding on the plane at Heathrow. Nor through the Dubai check. However at the last point it was confiscated in Brunei. Everyone felt extremely frustrated and angry that this was not made clear before purchases were made. Obviously no one would have wasted their money if they knew it would be taken away. Overall I would not recommend this airline to families with young children.","","","Economy","","3.0","4.0","4.0","2.0","2.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alan Sargeant","Australia","2012-10-07","Bangkok-Melbourne. Quick and efficient check in at Bangkok. Flight left on time for Brunei. Choice of breakfast served early in flight. IFE a bit limited but not a problem on the short sector. Flight from Brunei to Melbourne was about 40 minutes late because of technical problems. Sat on the tarmac for a while and then good flight to Melbourne. Lunch was served at a very leisurely pace and was good food on good china and cutlery. IFE quite good and seats were very comfortable. They made up most of the lost time en route. Service friendly and addressed by name. Changed seats before flight took off and no problems with staff. Business class almost full but service remained good and friendly for the whole flight. They are a three star airline but give excellent value for money and while this remains I will happily fly with them. Baggage did not priority treatment during the unloading phase at Melbourne airport. ( I am not sure if this is an airline or a ground handling problem as it has also occurred on other airlines where baggage is checked in and has to be transferred to a second or third flight).","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Charles Kennedy","United Kingdom","2014-07-06","LHR-DOH-NBO. First leg was in business disappointed to find Qatar are still using angled lie-flat seats in business class a curse I thought has lifted from all decent airlines. It is probably easier for a customer to learn to fly than it is to find a comfortable sleeping position in these things. Another gripe the entertainment system wasn't working at all. I was happy to read but another very basic omission from an airline that promises so much. Finally despite the potential of an a la carte menu which most airlines only offer in F class (if ever) the food was completely without any flavour at all. On the other hand the fish may have been bland but the cabin crew were the catch of the day not only kind and helpful but also intelligent and articulate. Transit at the new Doha airport was easy and the building itself is stylish and functional - can't wait to come back. Finally the flight to Nairobi in economy on an A320 was great three choices of food (my vegetarian curry was very tasty) and working IFE meant I could finally catch up on two movies I hadn't been able to enjoy on the first leg. Both flights on time.","","","Business Class","","5.0","1.0","5.0","3.0","2.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Jose Montoya","United States","2014-07-03","MLE-DOH-JFK: The MLE-DOH segment was on an A320 (my least favorite aircraft) but the First class configuration was brilliant and extraordinarily comfortable. I am die hard Boeing individual but the 4+ hours on this airbus were great due to the comfortable seat great service and absolutely seamless experience flying Qatar was in this segment. From DOH to JFK I was on a 777-300. Honestly every star given to this airline is clearly deserved. Staff are professional. Great entertainment (but now even horrible American carriers have it) and yes kudos on the right temperature of food and champagne (concept foreign to all American carriers).","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Les White","Australia","2013-12-31","Qantas 737-800 from SYD to ADL on 26th December 2013. Managed to snare the exit row aisle seat as being 6 ft 6 the economy seats are a bit of a squeeze for us men with a fuller figure! Walked into SYD airport and it was like a ghost town. I originally had an exit window but it's useless to me as I have to stoop down to see out of the thing anyway. A lady took my seat at the gate for which she was very grateful. This was my first time having a gluten free meal and it will be the last time on any flight 3 bits of boiled chicken and some chick peas and some soggy lettuce it was only eclipsed by the fact the rest of the people who eat normal food were eating something easily worse. .I did request a cup of tea and it did come promptly so that was pleasing. Landing in Adelaide nice view of the city coming in terrible landing.","","","Economy","","7.0","4.0","3.0","1.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Simon Vickers","United Kingdom","2013-12-30","QF926 Cairns to Sydney. As usual the flight was good plenty of room clean tidy cabin and fairly well on time however the food on internal flights this year has been rubbish.","","","Economy","","9.0","5.0","4.0","1.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2013-12-30","Cairns - Darwin. Christmas night flight to Darwin on Boeing 717. Last flight out of a Cairns at 8.40pm Qantas Club empty after we arrived a bit after 6pm. Nice food in club nice wine and pleasant staff. Flight left early only 50 people on board. Nice dinner served - chicken pasta bake complimentary wine. Flight crew were very nice and flight arrived early into Darwin. No entertainment on these planes but everyone has I-Pads don't they.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","C Piper","United Kingdom","2012-10-02","My wife and I visit family annually in Australia. We prefer to fly British Airways Virgin or Emirates but have flown Royal Brunei a couple of times. They are a decent enough airline well priced and can provide a good stop over in Brunei. However only use them if you don't require any further connections in Oz or the UK. My wife got delayed on the Qantas connection from Canberra to Melbourne because of fog. She missed the Brunei plane and then discovered because it was a Saturday Royal Brunei had no staff at the airport. They did have a contact number in Brunei but this went unanswered for a few hours. Then my wife was put on hold internationally for 20 minutes before finally being told she would need to buy another ticket for a further £600. In the end she travelled back the next day Emirates. We travel a fair bit but this was still stressful and very expensive. Until Royal Brunei can offer adequate customer service at the airports they serve I would only use them for direct hub to hub flights. Otherwise use BA/Qantas or Emirates who connect through Qantas in Oz or Virgin who obviously have a connection through Virgin Blue.","","","Economy","","3.0","5.0","3.0","4.0","4.0","","","5.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Geoff Butler","United Kingdom","2012-09-30","Having chosen this airline based on reviews here and the competitive price of a return ticket from London to Melbourne I was not disappointed. Service by flight attendants was top-notch even in the dead of night. The Boeing 777s might not be the latest but they are still up to the task; the seats were comfortable and the IFE was perfectly adequate. As previous reviews have pointed out Brunei airport can't presently be compared with Singapore or even Kuala Lumpur but as the cabin crew pointed out on landing there on both the outbound and return legs the airport is undergoing substantial renovation so there's hope for a better layover experience. My only slight gripe was that only one meal was served on the outbound leg from Brunei to Melbourne - lunch - with no snacks or other food served before landing which seemed a bit stingy given the length of the flight. That said the food served was generally excellent - tasty and better than other airline food I've eaten in the past! Boarding at Brunei on the return leg from there to Dubai was a little chaotic but this might have been the fault of the airport rather than the airline. The 2 stop itinerary - Dubai and Brunei - actually suited me quite well as I hate being cooped up in a plane for hours on end. Given the great level of customer service on board and the competitive pricing this airline has a lot to recommend it.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Jose Montoya","United States","2014-07-03","QR702 JFK-DOH. Impeccable experience from comfortable seat to the most professional service in the air I have experienced. (Yes included the usual suspects: Emirates Etihad Cathay. I have never flown Singapore or Asiana but all American and all European). I cannot imagine myself flying some else when traveling to the ME and beyond.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","SzeKer Chew","Malaysia","2014-07-03","Pleasant trip for both outgoing (KUL-DOH-MAN) and incoming trip (LHR-DOH-KUL). For outgoing trip it was a red- eye flight at 3.30 am QR 851 (KUL-DOH) Airbus 330-200 with USB port near the arm rest. The journey was smooth without any turbulence. Two nice meals were served - snack was served once onboard and breakfast was served before landing. A small pouch was given to all passengers which include eye mask etc. IFE was nice with touchscreen features and plenty of movies and songs. The transfer at Doha New Airport was a breeze although I needed to walk quite a long way from the landing gate to the transfer screening. Next flight would be QR 23 (DOH- MAN) Airbus 330-300 without USB port. This aircraft looked a bit old but the seat pitch was much better than the previous one. IFE was nice without touchscreen features. Two meals were served - breakfast was served once onboard and snack was served before landing. For incoming trip QR 004 (LHR- DOH) at 1505 Boeing 777-300ER with USB port. Two nice meals were served - lunch was served once onboard and snack was served before landing. IFE was nice with touchscreen features and plenty of movies and songs. The seat pitch is good. Next flight would be QR 848 (DOH - KUL) at 115 Airbus 330-200 with USB port. IFE was nice with touchscreen features. Two meals were served - snack was served once onboard and lunch was served before landing. For all flights beverages were offered a few times along the journey. The cabin crews were very attentive whenever there was a request from the passengers. They would do their best to fulfil the request and they eventually did most of the time. I will go for Qatar Airways again!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Dupré Lombaard","South Africa","2014-07-01","Cape Town to Barcelona: QR 1366 on 18 June 2014 Cape Town to Doha. QR 139 on 19 June 2014 Doha to Barcelona. After reading many less favourable reviews on Qatar Airways we feared the trip when we were delayed at Cape Town before even embarking. However a pleasant crew outstanding service a well maintained Boeing 787 an on time landing in Doha changed our views. The transfer was quick and easy and the onward flight to Barcelona as good as the first. We will follow the route again!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Paul Williss","Australia","2013-12-30","Darwin-Cairns. QantasLink to Cairns on dinner flight on Boeing 717. These planes are quite comfortable with more legroom than 737-800's. While service was good it was also a bit slack in parts. Plane was full (125 pax) dinner was served but no drink service. Dinner would have been nice if not overcooked. Dried pasta and limp bok choy with chicken. We were told drinks would be served after dinner after we buzzed flight attendants asking for a wine. That is fine though a bit annoying but the flight crew took their time in serving as they fussed over some baby. Overall flight fine but it would be good if Qantas could maintain an equal standard on all it's domestic flights. If it has the flying kangaroo on it's tail then I expect the same service anywhere in Australia.","","","Economy","","3.0","4.0","3.0","3.0","1.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Daryl Hannant","Australia","2013-12-30","Melbourne-Hong Kong-Melbourne QF29 23/12/2013 and QF30 27/12/2013 Business class. Check-in MEL: Staff great. No problems at all. Had checked in online so that made it even easier. Business Class Lounge MEL: Staff not so perfect. No energy. Did not seem to be a happy bunch. No cups at tea/coffee station tables not cleaned whole place messy. Some customers doing the work of staff to help other customers out. Flight MEL-HKG: Flight attendants were excellent. Could not ask for better service. Food not the best. Too cold. Check-in HKG: Same as for MEL. Great service. Business Class Lounge HKG: Cleaner and tidier than MEL but staff just the same. Cleaned up those tables around the food/drink counters but not keen to go to the people sitting further away. Flight HKG-MEL: Flight attendants excellent yet again. Service top quality. Food much better. Uniforms. Not sure what to say. Very dark. Did not go with the happy pleasant outlook put forward by those wearing them. Business Class Cabin. Seats are dark and dull. Cabin needs some color/cheering up. Overall: Staff at check-in and on flights were fantastic. Business Class lounges and cabin/seats are average. Food could be better.","","","Business Class","","5.0","3.0","5.0","3.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Havercroft","United Kingdom","2012-09-20","LHR to MEL return - out 23 Aug return 19 Sep 2012. Overall flight experience was excellent. 777 aircraft clean and modern food more than adequate staff were courteous attentive and efficient; seat comfortable and toilets always clean. The entertainment package was pretty good although TV system was flaky on two of the legs. Dubai stop-over was bizarre involving disembarking and ambling around the airport back to the departure gate (don't misplace your boarding pass from LHR as it is required for this process). Brunei stop- over was fine. The terminal is dated but OK for a couple of hours wait between flights. There were two decent places to eat which take plastic so no local currency change involved. Free Wi-Fi from the Coffee Bean café available throughout the departure lounge. Some duty free shops but if you are expecting the Singapore Airport retail experience you will be disappointed. Toilets were dated but very clean and definitely not a problem as has been alluded to in other posts. Duty free alcohol purchases from LHR are not allowed to be taken back onto the MEL connecting flight – this Australian Government regulation seemed to catch some people out although it is mentioned on the RBA website. Flight was originally selected for competitive price but their excellent customer service (higher than many larger airlines) means that I would not hesitate to recommend Royal Brunei Airlines or fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Gaisina","Australia","2012-09-20","Melbourne to London return. The Business Class deal was two for the price of one. The whole trip was most satisfactory. Pleasant service. Food not brilliant excellent flat bed seats. The timetable really worked for my wife and me. A very civilised mid day departure out of Melbourne and a not too early arrival into London Heathrow. Return flight left at 10am and got into Melbourne at 9pm the following day. I was very surprised that the 2 stop flight seemed less arduous than the usual one stop flight with most other carriers. Lounges are fine Royal Brunei use the United Lounge in Melbourne their own in Brunei of course and the excellent Etihad lounge in London. A very nice way to start a long journey. The no alcohol policy is no problem. You can buy supplies at the duty free and the cabin crew will happily serve you on board. The inflight entertainment is a bit bland and of course is nowhere near the state of the art systems. Would I Fly BI again? Absolutely.","","","Business Class","","9.0","5.0","4.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Hirshfield","United States","2014-07-01","Flew Qatar from BCN to Doha the new airport then from Doha to BKK on June 1 2014. I was in business class. The first plane was an Airbus 330 with Lie flat seats. The service was fantastic! The seats were extremely comfortable the monitor was quite large. Everything about this flight was wonderful. Next segment was on a B777-300 and the seats had even more room! Fantastic lie flat beds excellent service. They don't feed you like they used to but the meals were fine service was very good. I would highly recommend this airline and service. You had tons of movies to choose from that were all recent releases as well as some older ones. The inflight entertainment system was very good. The monitors were at least 16”. They offered me pyjamas on the second leg to change into they provided very nice pillows and blankets on both flights as well as a nice amenity kit.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Aplas","South Africa","2014-07-01","13/14 June 2014. CPT-DOH-LCA. First flight (CPT-DOH) on a new 787 I was very excited for my first flight on a Dreamliner but was rather disappointed by the poor seat pitch and width being 1.9m tall (6'2) I was very uncomfortable and unable to sleep the whole way. The movie choices were also disappointed being very old and not updated to the current months entertainment suite. Food was very good cabin crew were sweet but seemed extremely flustered. Second flight (DOH-LCA) on an old A320. First thing I noticed was there was no inflight entertainment which was very sad however it was a shortish flight so not a big issue. For the most part cabin crew were very nice except one lady who was rather obnoxious and put a sour taste in my mouth for the rest of the journey. Luckily flight was only half full so I had an entire row to myself. Extremely good fare on entire trip.","","","Economy","","6.0","2.0","4.0","4.0","2.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Mumford Patricia","Australia","2014-06-25","Flight from Doha to Melbourne was excellent most comfortable bed I have encountered in Business Class. Service meals and Pyjamas all exceptional - Flight QR904 22nd June 2014.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Shaun Gardner","United Kingdom","2013-12-29","Economy flight from London to Auckland return. At 6ft 3"" I have nothing good to say. Far too many seats crammed into the A380. Seats are far too thin and uncomfortable allowing the seats to recline is valid except for when the person in from ends up on my lap! Food is of a poor standard and not enough based on length of trip.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Tinning","Austria","2013-12-29","Heathrow to Dubai (return) in December 2013 onboard the A380. A wonderful flight brilliant crew and catering was good too. Punctual and comfortable onboard. Blankets pillows and headsets provided. Brilliant IFE. Great first experience with Qantas!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Opiekan","Australia","2012-09-16","Melbourne to London return. Flights departed and arrived on time. Seemed to have more leg room than other economy airlines. Inflight food was excellent a constant supply of soft drinks juices but no snacks offered between meals. Flight attendants courteous and attentive also making sure toilets etc were always clean and tidy. Entertainment could do with an upgrade not a lot to choose from. Cabin crew will allow you to move around if there are spare seats so you can stretch out over 3 seats to sleep. Brunei Transit Lounge toilets need upgrading best to avoid if you can. Small cafe will only accept Brunei or Singapore $ but does have free WiFi. Stop in Dubai to refuel bit of a pain as it is a very long walk to go through customs and back to transit considering the transit lounge is near exit from plane. Overall for the price the airline is very good value and I would travel again.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","James Halley","Thailand","2012-09-06","LHR-BWN-HKG. Not the conventional way of getting to HKG but price was right and with less than an hour in transit the connection was a breeze even though most of the pax were in transit to Melbourne. Check-in at LHR was painfully slow and waited over an hour as there were only 3 Y class desks available. Good crew and food above average notably on the BWN-HKG sector. No alcohol served but plenty of beverage runs. Entertainment system on long haul is ok but some fairly up to date releases and on demand. If not in a hurry RBA is a fairly good option.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Mumford Patricia","Australia","2014-06-25","Flight QR210 - Budapest to Doha 21st June. Appeared to be a very old plane seats were hardly much better than economy hardly any foot room I am rather a large person (which is why I chose Business class) but the seat belt didn't fit table wouldn't come down across my stomach TV was too uncomfortable to watch and anyway my earphones didn't work (seat 1A) so very glad it was only a 4 hour 50 minute flight. I couldn't eat anything as the table was too uncomfortable. The Flight crew were very pleasant though so pleased I was transferring to a 777 at Doha I couldn't have stood being in that plane for any longer. The onward flight to Melbourne was amazing and would recommend Qatar for Doha/Melbourne leg (unlucky I got that aircraft I guess).","","","Business Class","","2.0","1.0","5.0","1.0","1.0","","","1.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Linda Olsen","South Africa","2014-06-25","QR 1365 DOH-JNB - lounge access but disappointing food available was very poor. Messy and not appealing or comfortable. Left my laptop in security in DOH was not able to return to look so security followed up but to no avail. Pilot was patient but still they did not find. On route to Johannesburg they found it and put it on the next flight then on to Cape Town for us where we were able to organize a courier to return to us in Plettenberg Bay.","","","Business Class","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Entwislte Simon","Thailand","2014-06-25","Taif to Doha 18 June TIF-DOH QR 1207. Doha to Bangkok 18 June DOH-BKK QR 822. The first leg was First class on an Airbus 321. Small aircraft and got shaken a round a bit during fine weather. The service was outstanding. Only 2 people and a family. The cabin supervisor went out of his way to please us. No Alcohol on the first leg. The second leg fro Doha to Bangkok was again exceptional service. The food was hot of and extremely high quality by any restaurant standard yet alone up in the air at 39000 feet! The cabin staff were pleasant always had a smile and nothing was too much trouble. Both the supervisors and staff on both legs should be commended for their efforts. The new airport was a pleasant surprise with no buses. No problems accessing the premium lounge Plenty of drink and food available even though it was a little bit busy. Be prepared to walk a long way to get there and to the gate. However they give you plenty of warning when you are due to board. They scan all passengers in the lounge. You should not be overlooked. Best of all was the smoking lounge where in this politically correct world we live in was a bonus. It is isolated so those of us who wish to smoke can do so in peace. Hats off to the entire experience. I will choose no other airline if it flies the route I am taking. The new airport is big and will take some getting used to.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Mark Barbeliuk","Australia","2013-12-29","MEL-SYD on an antique 767. The new slimline seats are ok but pitch is woeful. iPad IFE clumsy but adequate content. As for food the cookie which was the full extent of a snack was awful. A full service airline? When VA introduce meals on all flights in 2014 Qantas is going to struggle. Qantas staff are either exceptional or truly awful never a happy middle ground. On this flight they were generally snooty. One FA was even chewing gum for half the flight! Inflight magazine was tattered with pages torn out. I checked the magazine in the adjoining seats and they too were in poor condition. To add insult to injury the seat I selected on line was not given to me.","","","Economy","","3.0","2.0","2.0","1.0","4.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A McNicol","Australia","2013-12-29","QF81 SYD-SIN on a full A330. On time from Sydney early into Singapore. Service the usual Qantas blend of informal but professional attention. All in all a consistent product that met my expectations.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Morgan","Australia","2013-12-25","MEL-SYD-JFK (via LAX)-LAX-SYD-MEL. All flights were pleasant especially those on the A380 and refurbished 747. The older 747 looked a little dated and the entertainment was not as good on the sector using that aircraft. Flights were generally punctual. Food was reasonably good on all flights and drinks were offered relatively often. Flight attendants were for the most part friendly. The entertainment system is very good on the A380 and refurbished 747 but continually freezes on the older 747s. Had a wide variety of movies television shows and documentaries. Plenty of leg room on all flights. Would definitely fly Qantas again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Allan Marmita","United Kingdom","2012-09-04","Great value for money. Economy seat has more leg room than most. Flight attendants were friendly caring and ready to help. Refreshments served on a regular basis and inflight food was more than acceptable. Aircraft looks well maintained and clean. Entertainment system is not on demand so one has to be quick to catch the films before they play. I preferred to sleep. Brunei airport has very limited products and services so allowing us to browse and shop through Dubai Duty Free was a good thing. The airport cafe had wifi but a bit pricey with their limited products and drinks range. When my 6 year old son developed a fever on board they alerted a medic before landing to make sure he will be fine. Caring flight crew made that flight so much better than most.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alan Sargeant","Australia","2012-08-29","Melbourne to Bangkok. Flight left and arrived in Bangkok on time with a tight but manageable change of planes in Brunei. Service was good but unobtrusive. No alcohol but plenty of other drinks. The seats were comfortable but a fully flat bed would have been better. Food was hot tasty and enjoyable.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Danielle Ladd","Australia","2012-08-28","We flew at the start of June to London the flight was enjoyable the captain gave regular updates. Food was actually very good and they did their best to accommodate our 2 year old if there were spare seats they moved us around so we had more room. Stopovers are short about 1-2hrs at Brunei and 45mins at Dubai. I was happy with the service attendants provided and the plane was nice enough. Our TV didn't work on two occasions which was a nuisance and on the way back at Heathrow it took much longer than expected for our gate to open which left a lot of people confused and frustrated however I am not sure if this was the airlines fault or the airport. Also the in flight entertainment wasn't the best not many movies or TV shows was disappointing for such a long flight. Overall pleasant experience and would fly them again.","","","Economy","","8.0","3.0","4.0","5.0","2.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","O Lefevre","France","2014-06-23","Flying Paris to Bangkok in business a few days ago. Amenity kit is really poor the food is not adapted to the schedule the wine list is not as good as to be excepted (bad champagne served too hot) no business lounges in Doha (for more than 6 months) usage of very bad lounges in Paris or Bangkok. The real good points are the staff and the seat.","","","Business Class","","5.0","4.0","5.0","3.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Philip Mcdaid","Australia","2014-06-23","Perth-Doha-London 23rd May. Barcelona-Doha-Perth 8th June. All on 777 apart from Barcelona-Doha on 330. 777 comfortable and great seat pitch. 330 comfortable but entertainment remote in awkward position in armrest. Flights on time. Crew generally very pleasant and reasonably efficient. Food from Perth to Doha lovely. Then breakfast on arrival and departure from Doha which were fine but nothing special. Food on both return flights really not good didn't eat much of it which is not like me! Strangely didn't mind the old airport too much this time despite the long bus trips. Returned through the new Hamad airport which seems like a big improvement especially the aerobridges but didn't really feel fully finished seemed like half of the lights still weren't functioning yet. Overall a reasonably pleasant trip especially given the good price we got the tickets for.","","","Economy","","7.0","4.0","3.0","2.0","2.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Craig Willis","Australia","2013-12-25","MEL-SYD A330 aircraft in reasonable condition. Seated 1A and was greeted with an offer of juice or water and a morning newspaper. Flight left on time and after take-off breakfast was served with the option of French toast or Muesli. Service was excellent and crew were very pleasant. Landed in Sydney 10 mins early and baggage delivery was prompt. One thing of note was that one of the flight attendants was exceptional and I am not sure if Qantas have anywhere on their website to praise their staff? Anyway it was a very good flight but the aircraft appeared ""tired"".","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Read","Australia","2013-12-25","QF668 PER-ADL 24/12/13. Surprisingly was the best price when booked 6 months previous. Old looking interior in 737-800 had seen better days no personal entertainment options only a small screen that shorter people cannot see if more than 3 rows away. Staff were friendly enough food was average with soggy muffins and undercooked scrambled eggs legroom was equivalent to a low cost airline seat. Very fast and hard landing in Adelaide with hard braking sending everyone forward in their seats and overhead baggage down the compartments.","","","Economy","","6.0","2.0","4.0","2.0","1.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Simpson","Australia","2012-08-21","Had the misfortune of flying this airline on Saturday 11th August 2012. After leaving Manila for a 2 hour stopover in Bandar Seri Begawan this turned into a 30 hour stopover after the plane broke down! We were all left in the dark and had no idea what was going to happen 5 hours later staff informed us that we would be staying the night we were finally bussed to a motel and stayed the night. The following day when we were about to take off the Captain said on the intercom that they had made a mistake with the weight calculation and would need to take on more fuel. As a regular traveler I will never ever fly with this airline again.","","","Economy","","6.0","4.0","5.0","5.0","4.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","James Gribbin","Australia","2012-08-01","Business class from Melbourne to London in late June 2012 returning in mid-July. Excellent value for money. Whilst not new the Boeing 777-200ER aircraft were cleaned and well maintained and departed and arrived on time. Cabin staff were attentive and looked after the nearly full forward section with charm and consideration. Royal Brunei used the United Airlines lounge in Melbourne and a generic multi-airline lounge in Dubai where beer wines and spirits were available though none were served in flight. I found the three seven hour flying time (approx) ""legs"" (Melbourne-Brunei Brunei-Dubai Dubai-London Heathrow) convenient and the food and beverages served more than adequate. Whist the service was not up to the standard of other airlines neither was the price. Criticisms include the use of Heathrow's ageing and distant Terminal 4 and the lack of dedicated Business class gates at Dubai and BSB. Overall an enjoyable experience.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Fitzpatrick","Australia","2012-07-22","The price was right for MEL-MNL. Flights on time each sector flight attendants friendly and efficient food was OK for airline food. The wait time while transiting at Brunei was acceptable and with a good attitude was a fair enough airport. Will fly with them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Upton","Australia","2014-06-23","A real mixed bag - some staff friendly and courteous with good English language skills and some staff having none of the three and being flat out rude. Most planes do not have enough toilets on board with long queues being common. Food standard quite decent for a plane but drinks service is not nearly frequent enough. I waited two hours during a flight for someone to come past with the little drinks tray that they usually provide and in the end had to push the call button to get a drink! It took them 10 minutes from the button being pushed to arrive. The amenities kit is excellent with the ear plugs being a rare and thoughtful addition. Not sure I would fly again not with so many other options available for similar money.","","","Economy","","7.0","4.0","3.0","5.0","5.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Cianetti","Italy","2014-06-23","FCO-DOH-BKK and vice versa. Finally a new hub but after I've traveled this month with LH AF and BA I had a lot of expectations. No meal menu on 3 of 4 flights. On the 6 hours night flight the second meal was served very early (more than 2 hours before the landing) so no one was able to rest.","","","Economy","","3.0","2.0","2.0","3.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2014-06-16","SGN-DOH-NBO on 14 June 2014. Metal was A330-200 and A320 respectively. Both flights on time. Lounge access granted in SGN and DOH due to my status card to the airline. Got the seat I wanted and when on board I got assistance by FA to remove intruders encroaching my row. Opportunity to flat out on both sectors. A dinner served after midnight was of poor quality (warm snack) but edible. Champagne offered in economy class upon request. Staff alert and welcoming. New airport in Hamad Doha is still a mess too many staff that don't know how to help lots of bottlenecks too few toilets too few lounges (many pax denied access due to fully crowded lounges). Those denied were given “gift-vouchers” which force them to queue up for long time to actually get them. Many regional flights and “small destinations like NBO are still not accessed directly by gates but require the usual awful humiliating imprisoning bus-rides. QR are still delivering FA and ground staff are world class. However the food quality is sliding a bit and the concept on board could need some refreshing. No choice on beers. Wines are acceptable and provide 4 choices plus champagne on some sectors.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Damien","Australia","2013-12-23","Flew Sydney-Los Angeles-Sydney on QF11 and QF12 in December. Both flights left on time and the comfort of the A380 with better entertainment foot nest and snack bars made the journey better. All flight attendants served with warmth and often came around to offer either food or drinks.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Murray Groves","Australia","2013-12-23","Flew business class on QF 8 Dallas to Brisbane departing US on 11th December. The refurbish on the 747 is great. My partner and I were seated on the upper deck in the first row. A very private and quite place to be sitting. Service from seasoned flight crew was faultless as was IFE food and beverages. The breakfast service was fantastic and a well made latte by flight crew went down well. We both slept for 11 hours each making the 16 hour flight seem much quicker. The limo service was also faultless.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Duncan Robinson","New Zealand","2013-12-23","I flew Sydney-Dubai November and return in December. I can't fault the service received from Qantas. As for the seating on the A380-800 top deck it was outstanding as was the service from the F/A's. They couldn't do enough for me. The environment was quiet and restful. I can thoroughly recommend this airline.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Rose","United Kingdom","2012-07-19","First time and hopefully the last time. Return business flights from LHR to Dubai. Support staff very unhelpful with assistance. Additional baggage costs a rip off with other airlines you can pre-book an additional 23 kilo at reasonable cost or even pay a reasonable charge at the booking in desk. It is cheaper to send baggage express delivery than Royal Brunei charges. Business seats are too close and shabby. Flight staff are friendly and good service provided. Airport staff are unhelpful.","","","Business Class","","1.0","1.0","2.0","1.0","3.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","E Ng","Malaysia","2012-07-16","I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks the plane has been delayed by more than 45 minutes twice causing me to miss my flight connections. Let's not even talk about smaller time delays. When I was flying business from BWN to BKI on 19 April 2012 the flight was delayed and I was not going to be able to make my connection. I asked the staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager to come to a decision whether they could switch my flight. The manager took more than 20 minutes to arrive and because of that they couldn't issue me a flight ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants and the bureaucratic decision making hierarchy of Royal Brunei creates a highly antagonistic customer environment. In addition for the past 3 months that I have been flying Royal Brunei the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Smith","Australia","2012-07-15","Never again. Was seated directly in front of a school sports team the boy behind me was emanating what can only be described as a stench. I soon realised it was his sports shoes. The stewardesses did nothing. It is their duty to solve such issues. Food was average - somehow they didn't have my vegetarian meal on the London-Dubai leg. Brunei airport is like a remote outpost with bathrooms to match. On the upside flights were on time. Definitely a budget airline which explains the school group.","","","Economy","","1.0","2.0","2.0","2.0","4.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Lam Kok Wai","Singapore","2014-06-13","Six of us took the segment from Singapore to Doha followed by Doha to Sao Paulo. The 787 that flew us from Singapore to Doha was brand new and very comfortable. The long flight from Doha to Sao Paulo was comfortable too. The flight didn't feel long as we were sleeping quite comfortably and there were lots of TV programs/movies to tie us through. Much more comfortable than we thought. Both flights have USB charging point so you can charge phones/laptops. Crews were friendly. The seat that I was on (Doha-Sao Paulo) had faulty inclination though it couldn't sit straight. Would be good if such defects were rectified prior to the long flight as I could not sit upright during take off and the stewardess thought that I didn't follow the instruction.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Frank Mauz","United States","2014-06-13","KIX-DOH-DXB. Truly a 5-star experience even in economy. Excellent fare. On KIX-DOH leg with 330 Airbus wide seats plenty of leg room. Two complete delicious meals with choice on flight departing 11 pm arriving 4.30 am. Friendly hard-working cabin attendants Nice amenity bag excellent variety of seat-back entertainment. On DOH- DXB leg with 321 Airbus served breakfast on one-hour flight. New Doha airport was not ready so experienced ""unique"" bus transfers from and to aircraft in the middle of the desert-handled efficiently.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Shepherd","Australia","2013-12-20","SYD-SIN-SYD Dec 11 on QF81 and return Dec 17 on QF82. Flight out in business was one of the best we have experienced. An older cabin crew really knew how to look after their passengers. Food was OK wine was very good but service was absolute stand-out. Flight back suffered from the new 'supper' offering. We had superb dining at the Singapore Club but two small pieces of cheese crackers and a few grapes make an onboard bus class cheese platter? Again crew were very good. All flights on time and quick passage through customs etc.","","","Business Class","","8.0","4.0","5.0","2.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Goldring","Australia","2013-12-20","MEL to BKK via SYD. Qantas at its best. FA's were wonderful on all sectors. Drinks were never empty food was great (and I was a little concerned on that front in advance of the fight given some of the reviews) and well timed. Flight from SYD delayed an hour due to some twit that went missing then thought it was hilarious keeping a 747 load of people waiting! For anyone that has bitterness write about QF try flying in the US. Australians are spoilt with service from QF.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","EH Ng","Malaysia","2012-07-05","I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks the plane has been delayed by more than 45 minutes twice causing me to miss my flight connections. I flew business from BWN to BKI on 19 April 2012 the flight was delayed and I was not going to make my connection. I staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager. The manager took more than 20 minutes to arrive and because of that they couldn't issue me a ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants creates a highly antagonistic customer environment. In addition for the past 3 months that I have been flying Royal Brunei the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alan Sargeant","Australia","2012-06-04","Bangkok to Melbourne. Attentive flight attendants with good service all the way. Food plentiful and tasty. Food was well presented and hot. Cabin attendants were cheerful and very pleasant. Seats were comfortable and enabled good rest especially between Brunei and Melbourne. Flights departed and arrived on time. Now my first choice for flights from Australia to Asia and beyond.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Al-Ani Ayad","Austria","2014-06-12","Degrading the Business Class experience at the new airport in Doha and Business Class passengers will no longer have automatic access to lounges at departure and transfer - I know of no other airline doing this. Under the old regime Business Class passengers regardless of their loyalty status benefited from a separate terminal that provided a very good seating area separate check in and boarding facilities. At the new airport this is currently not available and no lounge access to all Business Class passengers. Lounge is only accessible if you are a gold or silver card holder even if you paid a full price business class ticket. They indicated however that you would be able to access the lounge by the way of paying an extra fee! Flight experience on the other hand was fine. Crew is very good. Entertainment systems breaks down and needs to be restarted. New seats are very good too.","","","Business Class","","4.0","5.0","5.0","3.0","3.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Sidhu","United Kingdom","2014-06-10","QR006 from London to Doha then onward to Amritsar (India). Flight from Heathrow was poor. An old airbus A330-200. The seat pitch was bad. Not comfortable. The IFE was ancient. The control was fixed in the arm rest so navigation was hard and you had to press it hard a few times in order for it to function. The Hollywood selection was good but the world cinema choices were poor. The food was exactly the same as I had 2 years before on the very same flight. It was tasteless. The crew were good just did what they had to. The flight from Doha to Amritsar was much better on a new Airbus A321. IFE was faster and easier to use but same movies. Arrived on time in India. On the return the flight was overbooked at Amritsar and after much confusion was put on Air India which was surprisingly better than Qatar Airways.","","","Economy","","4.0","3.0","4.0","4.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Chapman","Australia","2014-06-08","Business class pax travelling from Perth to Madrid 1st June. Check in smooth and efficient lounge at Perth good. Boarded flight and welcomed by crew. Pre takeoff drinks supplied during flight Perth sector crew executed duties well although robotic and little interaction with pax until a smile before landing at Doha. Food was good wine list selection excellent and well presented. On landing at Hamad international what a disappointment after all the delays in the opening of facility. Doha to Madrid what a difference in the crew the service was excellent as the first leg but much sharper and the interaction by the crew with the pax was excellent. Coming from a hospitality background I would want this crew working for me menu choices good and wine list choices good our thanks to the crew for making this sector a very pleasant experience.","","","Business Class","","5.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Vijayakumar Arumugam","Australia","2013-12-16","I flew with Qantas recently on the Sydney - Queenstown and the Christchurch - Sydney legs with a couple of infants. Though I had pre-ordered the food online 72 hours before the plane departure from my frequent flier account the staff on the plane didn't have the update and hence my children were served the normal food. During the return leg I had chosen the seats at the front-end of the aircraft and yet they put me at the back-end of the aircraft which was a bit disappointing. The lounge facilities (Gold member) at the Sydney airport were excellent whilst the lounge facilities in Christchurch could be improved a bit especially for the kids.","","","Economy","","4.0","4.0","3.0","2.0","5.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roger Stone","Australia","2013-12-16","Santiago and back on Qantas (BNE-SYD-SCL-SYD-BNE) Premium Economy - another unusual and not very satisfying experience. Service was very mixed - some flight attendants excellent some seem to have been in their roles for too many years and were keen to show it. Food and wine very good on Qantas PE possibly the best globally. The Big problem was the domestic connection on return in Sydney - what a shambles. The return flight from SCL was just 10 minutes late but already being aware from their schedules that I had about 70 minutes to make domestic connections I made special effort to ensure I only had carry-on luggage would utilise my APEC card to assist rapid immigration and have an Express Pass as well. Despite being a Platinum Frequent Flyer having my boarding pass properly checked at the International Terminal Transit Area as being valid for my next flight and then arriving at the new departure gate at least 35 minutes before the scheduled boarding time (an hour before scheduled departure time) when I was finally boarding I was then abruptly bumped off the flight 'as the Qantas computer advised it would normally be too late for someone to make my connection and so they had allocated my seat to another passenger'. By then I had been 27 hours without sleep and had to struggle to find a seat on that flight or next flight. It was an awful experience overall and one wonders how the IT programming and scheduling guys at Qantas develop such a program that causes such a problem. A final point is that maybe it is time globally for it to be acceptable to tip airline flight attendants for good service if they provide it. Although we are all aware flight attendants are primarily on-board for safety reasons surely it would be possible to tip the service component of their duties and perhaps make them happier.","","","Premium Economy","","5.0","4.0","3.0","5.0","3.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Catherine Waters","Australia","2012-05-28","Melbourne to London return. Staff were attentive and catering was good. Seats wee comfortable and inflight entertainment of good quality. Toilets cleaned constantly throughout the flight. Our 11 year old doesn't travel well and was ill both ways and stewards dealt with this competently and compassionately. Actually liked the opportunity to get off at Brunei and Dubai although Brunei airport needs improving. You do need to go through security again both times which became very tedious particularly for those who were carrying water.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Judy McLeod","Australia","2012-05-27","Flew Melbourne-Bangkok return with a stopover in Brunei. A nice airline with a better-than-average economy class. The staff were friendly and efficient and the seat had better leg room than many. Very good value compared to other airlines on the route and better service.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Martin","Singapore","2014-06-08","Singapore-Athens via Doha return. Mix of aircraft 777-300er and A330-200 outbound returning on A320 and 787. Night flight out of SIN so slept most of the way. Morning flight to Athens. Not a fan of the old A330 seat but overall no major issues. Return journey was evening departure from Athens on the 320. More like a regional biz seat and feels a little cramped. Seems to be too smaller plane for a 5 hour sector IMO. This was followed by the 787 which is fantastic in every sense. Again a night flight - Slept very well and look forward to being on this plane again in the summer. New airport both ways - Will be a big improvement when ready but why it has opened with 1 pathetic lounge I really don't understand. I travelled with a colleague who was flying Qatar for the first time I doubt he will fly them again because of the airport experience. Really was a major let down.","","","Business Class","","7.0","4.0","3.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","H Kariyawasam","United Kingdom","2014-06-08","LHR-CMB-LHR. All flights (4 sectors) delayed. Ran for first connection and made it. Return got to gate and aircraft still boarding but told I was disconnected as baggage would not make it. 6 hour wait as next LHR flight also delayed. Connection time was 50 minutes on ticket yet told unless 40 minutes free cannot make connection. Why sell a ticket leaving a 10 minute space to make a connection. New airport too big and had to run 1/2 mile at least to get to next flight. Rude ground staff who have no idea how the new terminal works. On board no printed menu menu on screen not available for 4 flights taken small portions of food and plastic cutlery paper cups no wow factor in any way. Cabin crew polite and did try and entertainment good. cloth hot towels no overnight shades/toothbrush. I will not fly this airline again.","","","Economy","","4.0","3.0","5.0","2.0","4.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Muller","Australia","2014-06-05","I flew 2 sectors in business - Jo'berg to Doha on the new 787 and Doha to Madrid on the older 777. Seat configuration is different but good on both - flat beds but more space on the 787. Both flights were delayed in departure - not so impressive. But the big letdown was the food! IT was (apart from KLM business) the worst business class food I have ever had! Stodgy unimaginative and dull. Service was odd - my post take-off drink was forgotten despite being written down and staff were surly and sullen.","","","Business Class","","6.0","5.0","3.0","1.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Moore","Australia","2013-12-16","QF23 SYD to BKK 14 Dec. Personable interactive cabin crew led by a formidable CSM (he even kept us personally well informed on the state of play in the Ashes match at Perth with a PA report for the whole plane on landing) quality service interesting and varied lunch menu complimented by great Australian wines and served at a leisurely pace. Boarding at a remote stand by bus and stairs hardly QF fault says more about the airport management than the airline with a personal and friendly greeting at the door. Slight delay in push back but kept well informed by flight deck crew. QF at it's very best only sour note was touch screen IFE not working.","","","Business Class","","5.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","T Brown","Australia","2013-12-16","Travelled business class return from Sydney to Gold Coast. Very pleasant flight. Was a mid afternoon flight on the way up and was served a selection of cold meats and cheese as well as a warm bread roll and desert. Red and white wine to drink and lots of top ups by the friendly flight attendants. On the way home was served dinner I chose the Barramundi with rice. Again the wine was flowing! I travel this route regularly in business class and always impressed with the food and service on this very short sector.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alan Sargeant","Australia","2012-05-07","Melbourne to Bangkok. Very good flight friendly flight attendants and a tight connection in Brunei made easily. Seats were comfortable. No problems food was good and plentiful. No alcohol served but told I could have taken a bottle of wine. Happily fly them again.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Wayner","United Kingdom","2012-05-01","Flew LHR-MEL-LHR. Cabin staff are fantastic. Seats comfortable and aircraft clean. Have flown Qantas and Malaysia Airlines on the same route and ahead of Malaysia in all aspects. Far less stress and no drunks.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Caroline Greenwood","Australia","2012-04-24","Melbourne-Heathrow over Easter 2012. Travelled economy class and appreciated both the value for money and the inflight service. Crew were very efficient and attentive. They routinely cleaned the toilets! Peaceful flights both ways and plenty of empty seats to snooze on on the second leg to/from Dubai. Only grizzle is the efficiency of the airport staff at Brunei who struggled to issue Boarding Passes on the homeward leg to a tired and grumpy group of passengers.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Lynda Duffett","South Africa","2014-06-04","Cape Town-Doha-New York and return: Excellent experience all-round. Charming and helpful cabin crew great entertainment (especially appreciate being able to view while landing). One point though: please don't run the menu for 45 minutes - 5 minutes will suffice! (Doha - CPT). Special mention of our stay over (courtesy Qatar) at Retaj Hotel Doha. Surprisingly fabulous hotel with great food added to our travel experience and even motivated plans to incorporate a visit to Doha which we had no idea was so beautiful on future travels.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Thomas Reeh","Australia","2014-06-02","On 4th May I flew from Melbourne to Manchester via Doha with Qatar Airways. Qatar Airways is affiliated with One World so lounge access is provided at Melbourne Airport by Qantas always a good way to start a long journey. The plane for the first sector was a brand new Boeing 777 and on a full flight I was pleasantly surprised by the amount of room in economy. I am 6ft 3in (189cms) and I could stretch out quite comfortably without touching the seat in front. I was sat in 23K. In flight entertainment was excellent with Premiere release movies and a host of documentaries to help while the hours away (all 14 hrs and 15 minutes for the first sector). Service and inflight catering was excellent with a good choice of food and regular water runs by the cabin crew. Landing in Doha was probably the only negative as the airport was packed and hectic. With a tight transit time of just 60 minutes I was fearing the worst but somehow it all seemed to happen and I made the connection. The second sector of 7hrs and 30 minutes was completed in an Airbus A330 which was notably smaller and older than the Boeing 777. However the service was on par and food and entertainment options again superior. All in all a pleasant experience for what is a gruelling distance to fly. Qatar Airways deserve the recognition and commendations they win on a regular basis. Highly recommended.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","V Florido","Australia","2013-12-12","Flew QF652 Sunday 8th. My wife choose to use her maiden name so I always ring to ensure they put us together. Told by phone service that they could not allocate seats so I would need to do it at airport. Told at airport that flight was full and best they could do is me at 34b and my wife at 54j. She said how sorry she was but I could try at lounge. This company has a bad attitude when if comes to customer service.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","F Jojart","Australia","2013-12-11","PER-SYD and return. We flew last week the flights were both great. The breakfast on both flights was very tasty the staff professional and the TV and movies great to watch. Would definitely fly Qantas again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Teoh","Australia","2013-12-11","SYD-SIN-SYD in economy. Both flights on A330-300. Check-in at First Class counters as a OneWorld Emerald member was fast and the agent was very friendly. Fast-track through immigration and security in SYD much appreciated. Qantas International First Lounge wonderful as always with excellent quality catering and very friendly staff. Priority boarding honoured on both flights. Seat was comfortable and there was a reasonable amount of legroom and recline. On-board catering was pretty good. Meals were of a decent portion and also tasty. Both flights were on time. Qantas Lounge in Singapore was nice with very friendly and helpful staff. Cabin crew reasonably good on the SYD-SIN leg (QF81) but they were great on the SIN-SYD leg (QF6). IFE was AVOD. Selection of latest releases was a little limited and the screens were a bit on the small side. Fast-track through immigration and customs provided on arrival in SYD. Aircraft were well-maintained. Overall this was quite a pleasant experience. Haven't flown QF economy in a very long time but I wouldn't hesitate to do so again as long as the price was competitive.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K L Strangwick","Australia","2012-04-24","Excellent service and attentive staff. Wide seating converts to full length bed. Innovative and satisfactory meals. Good selection of fruit juices. Good time keeping seamless connecting flights. Enjoyed a very peaceful and restful flight from Melbourne to London.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Al Zavalis","Australia","2012-04-22","MEL-LHR-MEL. Our expectations were exceeded. Value for money using economy seating was excellent. Seat spacing seemed better than our experience with Qantas. Gluten Free meals supplied for my wife were ok. Meals and refreshments were generally very good. Would be happy to fly them again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alan Sargeant","Australia","2012-04-17","Melbourne to Bangkok via Brunei. Both sectors departed and arrived on time. Both aircraft clean and comfortable. Very good service from flight attendants. Only 4 in Business Class so almost one to one service. No alcohol served but BYO not a problem in moderation. Excellent English from Cabin Crew. No priority passes for immigration in Bangkok. Excellent value for money.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Derek Gilboe","Saudi Arabia","2014-06-02","Qatar Airways provides commendable in-flight services particularly in their business/first cabins. The flight crews are always focused on service doing their utmost to ensure passenger comfort. Highlights of the airline are the newer aircraft and a strong focus on the aircraft interiors that maximize passenger comfort particularly the large overhead bins on their Boeing aircraft and newer Airbus fleet additions. Food on the flights in business is excellent with choices for breakfast indulgence (snack) and main meals with a broad selection of wines. Equally nice are the sleepwear provided on longer flights with the extra padding in the sleep covers for the business/first seats. While the in-flight experience is excellent the airline is facing challenges with the terminal and transit experience. Outside of Doha lounges were very limited although joining OneWorld has opened up many new lounges suitable for premium customers; unfortunately they face ground staff issues at several airports that frustrate during the boarding and deplaning process. The new airport in Doha their primary hub is open but facing considerable growing pains and still relies on buses for many airport transits. Coupled with insufficient lounge space particularly for their premium customers significantly compromises the overall trip experience and turns their new flagship airport in Doha to a frustrating experience that undermines the excellent in-flight service and value for the money in the competitive market of air travel.","","","Business Class","","2.0","5.0","5.0","4.0","4.0","","","2.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Denzil Bourne","United Kingdom","2014-06-02","Flew QR252 and QR9. (TBS via GYD - tech stop - via DOH) First leg was on an A320. I was in row 8 so had a nice amount of leg room. IFE was a little unresponsive but since the flights were short it wasn't a problem. Food was up to the usual QR standard and cabin crew were friendly and professional as usual. Second leg was an A333. had an aisle seat so leg space was restricted due to the IFE box under the seat in front. IFE kept sticking but since it was a night flight I slept most of the journey. Crew were friendly and professional as the usual standard. Catering was just OK on this leg. The new airport makes transiting a breeze.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Jim Ash","United States","2013-12-10","I traveled to Auckland New Zealand December 2-8 2013 on Qantas from DFW-BNE-SYD and AKL-BNE-LAX. The DFW-BNE flight used the refurbished 747-400ER and Business Class was amazing - two of the best Flight Attendants I have met. The service food beds amenities etc. were wonderful and the cabin was so clean and spacious. The AKL-BNE flight on a 737-800 aircraft was quite roomy in Business Class and had personalized service and great food. BNE-LAX used the older version of the 747-400 and had the old First Class used as Business Class b- felt like acres of space great food and again two great Flight Attendants in the cabin. The pre-order for breakfast is very smart on Qantas' part- love having it presented and not having to discuss and wait-saves a great deal of time! First time flying in a premium cabin with Qantas and it is highly recommended.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Andrew-Stuart Catton","Australia","2013-12-09","Flew Business class using Frequent Flyer points upgrade. Aircraft was a brand new 737-800. Leather seat was extremely comfortable. Staff were attentive and very professional throughout the flight. was particularly happy to have in-flight entertainment after travelling on the forward sector with Virgin Australia who offered no IFE at all! Ground service at check in and in the lounge was faultless. A very enjoyable flight. Will definitely be supporting our national carrier by flying Qantas in the future.","","","Business Class","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Peter Wood","New Zealand","2012-04-04","Travelled from New Zealand to London. Unfortunately Royal Brunei are no longer travelling to NZ but they arranged connecting flights. Planes immaculate and the service we received from the cabin crew was fantastic. The airport in Brunei is basic but there are no long delays. Onboard entertainment was up to date with recent movie releases.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Stus","Poland","2012-04-03","Brunei-Kota Kinabalu. Very short flight on A319. On time. The business class cabin had a total of two rows (8 seats). Seats are comfortable with lots of legroom. Cabin crew were friendly. Some fruit juice was served prior to departure but there was no meal/drink service during that short flight. The business class lounge at Brunei airport was quite nice with not a bad choice of warm/cold food and drinks.","","","Business Class","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Laidlaw","Australia","2012-03-27","MEL-LHR-MEL. Staff attentive seats relatively comfortable in Economy. We were lucky enough to have a row to ourselves on 2 of the legs. Bandar airport was boring but they are upgrading it so who knows.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Simon Lehmann","Switzerland","2014-06-02","Zurich to Doha and Doha to Narita on May 29-30. Was traveling with my wie and children (3 and 5). At the check-in we got the information that we can't access the lounge at the new Doha airport. For this reason we got a voucher which could be changed into vouchers at Doha airport. The flight from Zurich to Doha was one hour delayed. We didn't get any proper information. The departure time was shifted every 15 minutes. Once on board was surprised about the comfort in the cabin. The food and drinks were excellent. The service onboard was average. At Doha airport they were not really ready. Very long queue at the security check. Asked for business class fast track. Was not available. Then had to walk quite a long way for the connecting gate. We were flying from gate B1A. That meant we had to take a bus to the plane but first we had to wait outside for the bus. Once at the plane we had to wait outside again before we could enter. Flight was ok. Food again excellent and the service was better than from Zurich to Doha.","","","Business Class","","6.0","3.0","3.0","4.0","3.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2014-06-02","BUD-DOH-SGN on 28-29 May 2014. Aircraft's A321 and A330-200 respectively. All flights on time. No queues in any counters as there were plenty open. Ground staff in BUD were extremely attentive and co-operative and assisted me fully dealing with a luggage problem (my luggage only arrived to Hungary when I was due to depart after a weeks stay). WiFi not available. What was stunning was their excellent co-operation on this with the competing carrier TK. I was from BUD without demands upgraded from the cheapest possible economy ticket to business class to DOH. The cabin was almost full (10 seats of 12 taken) but service was top-notch despite I was initially not expected to be in the business class. Champagne has changed from Jackquart to Lanson. Food very good. Seats not lie flat but no much need to lie down on a day flight? Doha Hamad Airport is still in its infantry but service desks are all over the place to make up for faults. Arrived to be taken to the gates by the busses which was a first disappointment. The lounges are not fully operating: very few and crowded and short of meat-dishes showers and sparkling wine. WiFi is operating. DOH-SGN: Boarding directly from gate to aircraft ! A huge improvement from the old airport. Upgraded at gate despite aircraft was only 30% full. Champagne choice extended to include the Taittinger rose. Good food. Only 4 seats of 24 were occupied. FAs good though could have been a bit more observant/proactive. But they were all professional and comprehending. A pleasure to lie down on the seats.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Modak Sanjay","United Arab Emirates","2014-06-02","JFK to DWC via DOH. Managed to get first row economy bulkhead seats for self and wife. Found myself sitting next to some sort of bodybuilder guy whose biceps extended over into my space. When they announced all pax on board we swiftly moved over to the centre three seats and took up aisle positions with the centre seat empty. Flight was decent but the IFE was abysmal. Poor choice of movies and entertainment. We were among the first to transit the new airport in Doha - thank goodness no more buses! Marked improvement over the existing airport. At JFK we got 5K miles extra because the Silver lounge was not ready yet but we used our HSBC Premier cards to get into the Oryx lounge. Decent service clean cabins and bathrooms maintained well. Food could do with an improvement and the IFE needs a complete overhaul.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Faulkner","Australia","2013-12-09","What a difference between North American carriers and Qantas! After a first class seat connection from LAX to Miami with AA we then boarded a Qantas flight home. I'm convinced that Qantas being an old hand at long haul just know how to do it better. The timing of meals stewards service pjs all add up to a very professional approach. Seats were not lay flat which lets them down a bit but service and planes compared to AA was a cut above.","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Sosinko","New Zealand","2013-12-09","My husband and I recently flew Perth - Melbourne on our way to connect with a flight to Auckland New Zealand. Have not flown Qantas in recent years switching to other airlines after dissatisfaction with their services. We had a great experience so much so would choose to fly Qantas again. The crew were friendly but professional my vegetarian meal was delicious but what impressed us most was that the crew were thoughtful enough to fetch my husband's meal at the same time mine was served so for the first time in many flights we were able to eat together. It's only a small thing but the attention to detail was very much appreciated. The aircraft was clean seating in Economy comfortable and the flight was on time. Thanks for a great flight.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Kay Field","Australia","2013-12-05","QF 82 Singapore-Sydney - 30/11/2013. Staff on the flight appeared untidy lackadaisical off hand with passengers meals were served down one aisle and then the other meaning the first served were finished eating before the others were served. The Staff morale appeared very low or disinterested in their job. My last flight prior to this was with Singapore Airlines - there is no comparison Staff were immaculate polite and friendly. There were no declaration forms available 'we weren't given any' said Staff passengers collected them on disembarking. Overall very disappointing service from ""our"" National carrier.","","","Economy","","3.0","3.0","1.0","4.0","3.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","B Sharma","Singapore","2012-03-23","SIN-BWN-SIN - both legs scheduled to be operated by A320-200. On the way to BWN the aircraft an A320-200 was very clean and the crew extremely courteous. Inflight meal was bland but other than that I have no comments. No AVOD but a documentary was shown on drop-down screens. On the return leg the equipment was changed to new B777-200ERs. The cabin crew service level and meal satisfaction level were slightly higher and there was AVOD. The seats were much wider than the A320. All in all a good travel experience and fairly good value for money.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Olliff","Australia","2012-03-20","Melbourne-London-Melbourne. Good service quality food entertainment comfort (in economy) cleanliness including toilets and friendly professional staff. With no alcohol served I found this refreshing with quieter passengers overall. The route through Brunei and Dubai was particularly successful with 3 legs of very reasonable length (6-8 hrs) and stopover’s were not too long 1-3 hrs.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","O Zenik","Australia","2014-05-29","25th April QR 905 MEL-DOH. 28th April QR 904 DOH-MEL. Very boring IFE. Food and staff were good. Value also good. Seats were bad and not comfortable at all.","","","Economy","","4.0","1.0","3.0","5.0","1.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Doug Caldwell","United States","2014-05-26","London to Doha Boeing 787. Qatar Airways sets the standard for luxury business class with this airplane and it was the best experience I've had in many years. First class lounge at Heathrow Terminal was fantastic fabulous good great wines and nice staff. Onboard the airplane brilliant business class cabin and nice color scheme. I had a single window seats and truly private - better than most airlines first class. Meals served individually table style and food was good with a great selection of wines. Staff very efficient they don't smile much though but are courteous. The in flight entertainment had massive choice of movies and tv programs. Downside was arrival into Doha with long bus ride but the new airport is flagged to open this week and that will top this off as the best business class out there.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","S Cooling","Australia","2013-12-05","Excellent top notch service that you would expect from a Premium Carrier's Premium Cabin. Food was good staff helpful with good attitude. IFE miles above Virgin's.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Thomas Cunningham","Australia","2013-12-05","I travelled from Brisbane to Perth with Qantas on their upgraded 767-338 and was pleased to see that the ethics of Australia's only real full service carrier have been upheld. On this aircraft each passenger was supplied with an Apple IPad which connects to the Wi-Fi onboard the aircraft and streams a variety of entertainment. We were served lunch on this flight and I was very happy with my meal choice. The crew were polite and attentive throughout the flight and came through the cabin frequently to make sure all passengers were comfortable. I am very pleased with the Qantas experience and am able to say that it is still a marvellous Australian Airline.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Steven Brook","United Kingdom","2013-12-05","Fantastic service during flight from crew on QF2 London to Sydney in first class but let down by on the ground customer service difficulties both in London and Sydney. Impossible to make changes online resulted in many unhappy hours on the phone on hold waiting to be connected with a customer services agent. Not what I pay a first class fare for!","","","First Class","","8.0","5.0","4.0","3.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Kevern Rowe","Australia","2012-03-13","Just returned Melbourne to London in Business class. Great staff service good food and comfortable seats (for angle lie flat). No alcohol may be problem for some people but did not worry us. Would definitely recommend. Not really a grip but a comment is that the range of movies on IFE was limited but at least the IFE worked without a hitch unlike many other airlines that I have been on.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S van Houten","United Kingdom","2012-03-09","LHR-DXB-BWN-KUL return and although the stop in BWN is boring and makes the journey very long it is great value for money. We travelled with a baby and staff couldn't be more helpful! Entertainment is ok. Only because of the amount of stopovers I will be flying Emirates again.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Sandy Shi","United States","2014-05-26","BOS-HKG via Philadelphia and Doha. When we arrived in Philadelphia we needed new boarding passes so went to the Qatar Airways counter for them. The attendant said that there was something wrong with our ticket boarding passes cannot be issued and only US Airways can fix the problem. She sent us to the US Airways counter without telling us what was the issue. We went over stood in line for 45 minutes waited for someone. Of course nothing was wrong. We went back to Qatar Airways for sure the issue had cleared and we were all set to board. We wasted over 90 minutes for no apparent reason. Philadelphia to Doha was delayed severely due to a bathroom issue. Doha Airport itself was small and messy with the new Hamad Airport opening 27 May it will probably get better. HKG-DOH with Cathay Pacific we were upgraded to Premium Economy free due to overbooking. The seat was very comfortable. The in flight entertainment system was more responsive compared to Qatar Airways. DOH-PHL I slept through most of the flight and my husband most of the flight. I don't recommend this airline unless you are flying business or first class where Qatar Airways actually value you.","","","Economy","","5.0","1.0","2.0","4.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Shamin","South Africa","2014-05-26","JNB-DOH-BCN return. All flights on time early into JNB on return home. All flights on newish aircraft comfortable seats and nice meals. Staff on night flight were not present in the cabin as much as I would expect but the rest was nice and attentive. Doha airport was bearable and quite quick connections both ways but can't wait for their new airport to finally open. Didn't use the IFE myself but my partner was impressed and watched endless choice of movies.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Tim Reeves","Australia","2013-12-04","Adelaide to Canberra return via Melbourne. Two flights on 737-800s two on 737-400s (only four of these left in the fleet to retire thankfully as they're real rattlers). Flights booked on points but still attracted $165 in fees including a steep Qantas charge for the privilege. All flights departed and arrived close to on time. Service on board as one has come to expect - professional helpful but not intrusive. Food of high quality including a delicious pea soup with creme fraiche on one sector. There is a special Business Class lounge in Melbourne which is a nice touch. The only jarring note was luggage way back on the carousel on the trip over but in summary very satisfying.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Colin Woodley","Australia","2013-12-03","Singapore to Sydney QF82 arriving 3 December 2013 was a huge disappointment. Business Class. Cabin crew seemed to be of low morale no extra spirit to help and were no more than going through the motions. I had to ask instead of being offered more than a few times. But it was very much inferior food (to Thai Singapore Emirates) that really was a bad shock. We had 'supper plates' instead of a full meal and 'cafe breakfast' instead of the previous full breakfast. I assume Neil Perry is under the control and budget of a Qantas bureaucrat. I predict a downward spiral for Qantas who apparently are trying to cut costs but they will surely cut customers.","","","Business Class","","3.0","4.0","1.0","1.0","3.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Judy Benvenuti","Australia","2013-12-02","My husband and I recently flew from Sydney to Bangkok with Qantas. It is many years since we have flown with this carrier usually flying with Emirates which we consider to have superior service. It was interesting for us to conclude at the end of the Qantas trip that our opinion has not changed unfortunately. The attendants on Emirates are in our opinion more obliging more approachable and must I say a lot younger maybe explaining their increased enthusiasm for their job. This is an observation that we could not help but notice. At the end of the day customer service should be the main priority of these employees and if the enthusiasm and motivation to deliver this service has waned the company has a problem. Flight attendants are the face of the company and can spoil the customer's experience if service is not delivered in an obliging friendly manner.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Penn","United Kingdom","2012-03-08","Great veggie food option. Courteous helpful staff who regularly came through with drinks. Not enough leg room for tall husband. Inflight entertainment had plenty of choice. Unable to check-in online which is a worry for a family wanting to be sure of sitting together.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Jayne King","Australia","2012-02-20","MEL-BSB with short refuelling at Dubai then on to LHR. Flight crew were attentive and courteous. Planes were clean. Seats more than comfortable for the long haul with plenty of space. Abundant entertainment with variety of movies music and games. Food excellent.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Harding","United Arab Emirates","2014-05-26","AUH-DOH-LHR return. 90 minutes delay at DOH waiting for late connections/congestion. Things will improve with the new airport opening 27th May 2014. The pilot did apologize and water was passed around but it was very hot. It is hardly becoming a 5* airline to operate aircraft with defects that impact on passenger comfort. The system did not work for the safety video and a manual demonstration was provided which appeared hurried and rather perfunctory. Missed connections at DOH for myself and others and the horror of the Doha Airport transfer desk. Only the attendants on the first leg welcomed me onboard as a Gold Card holder.","","","Economy","","3.0","3.0","2.0","4.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","F Paul","Australia","2014-05-26","1st time flying with Qatar. Flights were from Perth to Dusseldorf. The flight was OK food was enjoyable but the list of inflight movies where old and not that many. All announcements where done in both English and Arabic which get annoying especially the videos of the same safety procedures interrupting the in-flight entertainment. All flights were delayed some by over 1 hour which does not help with tight connections. Missed our flight from Berlin to Dusseldorf for which they took over an hour to get us on the next flight which we almost missed again. Lost our luggage as well at least it turned up the next day. Our return flights were also delayed. It may have been cheaper but Singapore Air does it best. Also Doha airport is not great at all.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Eu Jin Song","Malaysia","2014-05-26","As a frequent flier who travels on business on average of once a month I was rather disappointed to note the poor quality of the cabin crew on both legs of my recent Business Class flight onboard Qatar Airways. The crew were indifferent cold and impersonal. There was no initiative shown by the cabin crew no greetings upon boarding or as the meal was served no offer of newspapers or selection of reading materials service was inconsistent with the crew (with the exception of the inflight supervisor) unwilling to engage in conversation. I mentioned being hungry at 11pm for a 8.30pm flight departure and was rudely told the Captain had the seatbelt sign on. Dinner was finally served at 11.45pm. The plate service does not work as between the first pax being served and the last could take as long as an hour!! Too much time spent in the galley and not enough walking the aisle. Food was good but not fantastic. The inflight entertainment offered all the choices to be expected but the navigation was a little ungainly with the mouse like cursor. The seat was similar to other airlines offering a full flat product. Happy to note that Qatar still provided pyjamas and a small overnight bag which many other airlines have discontinued. Overall my disappointment with the cabin service overwhelms what positives I obtained from a good lounge in Doha and efficient check in service.","","","Business Class","","5.0","3.0","1.0","4.0","2.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Terry Carson","New Zealand","2013-12-02","In the past 2 years have booked 6 domestic and 2 international flights. 3 of the domestic and both international flights were cancelled. They rebooked my flights and generally happy but on 1 domestic flight they had actually called for boarding when flight cancelled. Staff disappeared and general announcement made to collect baggage and book on next available. Chaos. Poor inflight service domestic and international. Won't ever fly with them again.","","","Economy","","3.0","4.0","1.0","2.0","1.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Thomson","Australia","2013-11-28","Queenstown to Sydney on a new 737-800 in a full business class cabin. Check-in was quick and easy although we had to wait a few minutes for the check-in counters to open which in Queenstown happens 2 hours before departure. Qantas don't have a lounge at this airport but we were given invitations to the ANZ Koru Lounge which is located before the security screening area. It's a comfy lounge with fairly basic catering but a decent selection of beers wines and other drinks in the fridge hot soup breads cheeses and other snacks and good views of the tarmac and airstrip. The flight boarded on time and we were greeted on the aircraft by the smiling CSM. Pre- departure bubbly coats hung safety briefing done and we were away on time. Throughout this short flight the service was faultless the wines were good the food was nicely presented generous in portions and very tasty and we even managed to watch a movie on the seat-back AVOD system. Noise cancelling head sets were provided when we boarded along with a blanket pillow and menu. We found the leather recliner seats to be comfortable enough and although they obviously don't hold a candle to the Emirates A380 product that flies between Australia and NZ they were adequate for a comfortable flight across the ditch. Arrival into Sydney was on time there were no queues at immigration or customs and for the first time the SmartGate worked for both of us! Our priority baggage was on the belt after the first few bags and we were out of the terminal within 15-20 minutes of landing. This was Qantas at its best and we enjoyed the flight very much.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Alessandro Muffolini","Italy","2012-02-16","BKI-BWN-BKI. A short flight. Staff very kind. The plane was in good condition and seats comfortable enough. Ground services were ok. No entertainment on this flight and only snacks due to the shortness of the flying time.","","","Economy","","7.0","4.0","5.0","3.0","0.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Margaret Yeo","United Kingdom","2012-02-03","London to Melbourne Dec 2011 return Jan 2012. I found the staff were helpful and efficient. I had to extend my stay in Melbourne and found the Royal Brunei Staff helpful and professional in dealing with the arrangements. I found the Passenger Assistance Service excellent.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2014-05-23","NBO-DOH-BUD on 19 May 2014. All flights on time. Check-in was done well - I had two tickets and 4 sectors in front of me – only the first 2 sectors were with Qatar Airways but they managed to issue all 4 boarding cards thus the last two sectors were with Turkish who are in Star-alliance. Also the luggage was checked through beyond Budapest –- a nice touch. First leg on A320 night flight load only 60% - thus offered 3 seats in a row. Nice touch is that they offered 3 options of dinners (instead of breakfast) thus the clock was 2 am. I had red-marinated sea-bass as 1st main-course and as there were plenty of food left as many were sleeping I had rice and chicken as a 2nd main-course. Staff were proactive and I was greeted by name again by at least 4 FAs. Wines in mini-bottles and of reasonable quality. DOH-BUD A321. Flight full except 1 seat next to me. I was greeted and respected as Privilege Club Gold Card holder. Morning flight with 3 options of hot food. I chose the vegetarian omelette. Champagne Jacquart upon request. Juices and coffee ad libitum. I was explained by the chief purser on QRs new booking system which make it possible to combine tickets and transfer luggage across airlines many sectors and different alliances. IFE good though my monitor froze an hour before landing.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","U Colombo","South Africa","2014-05-18","CPT-DOH-MXP-DOH-CPT. Big surprise was QR122 MXP-DOH on A320-200 aircraft where the old uncomfortable seat have been replaced with lie-flat ones! Well done Qatar Airways being a six hours night flight it made a difference. DOH-CPT on new Boeing Dreamliner was a good one. Pity a technical glitch kept us on the tarmac in Johannesburg for an extra three hours with little said from the captain. Overall a positive experience with a competent and professional cabin crew.","","","Economy","","7.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","John Curtain","Australia","2013-11-27","Melbourne to Sydney - 22 November. My flight was cancelled due to an event outside the control of Qantas a severe storm in Sydney. However I was impressed by the courteous and efficient way the problem was handled. I was transferred to another flight and the delayed luggage was delivered to my hotel. The flight itself was very enjoyable. A good dinner which included free drinks.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Murray","United States","2013-11-27","Sydney - Los Angeles on QF 11 the Airbus A380 on a first-class Oneworld award I had booked way back in January for November travel. I'm picky but this is everything I wanted it to be. Highlights were probably the Sydney First Class lounge plus wonderful caring service onboard great food and a comfortable seat with large flatbed convertible sleeping accommodations. Also just loved the in-flight entertainment particularly the ability to view the tail-mounted ""Sky Cam"" throughout the entire flight. Performance was on-time too. So were there any nits at all? Well the boarding music was a little funky for my tastes and the flight attendant kept lapsing into calling me ""Mr. Murphy"" rather than ""Mr. Murray"" (until I finally corrected her) but heck so many airlines don't even try to use one's name anymore. Probably the best flight I've had.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","T Fawell","United Kingdom","2012-02-03","London-Brunei (via Dubai) on to Singapore return Hong Kong-Brunei then Brunei-London (via Dubai). Stop- over gave a chance to stretch legs leaving baggage on plane. Flights on time in 777 planes. Food was pleasantly varied. Staff were courteous and friendly. Entertainment was varied. No alcohol but you can take your own. Lots of fruit juices offered on a regular basis. Staff spoke good English and were happy to talk to passengers. Brunei terminal is satisfactory but toilets are basic. A great experience at a good price.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Andrew Coveney","United Kingdom","2012-01-30","Dubai from LHR. Boeing 777 200ER. Extremely punctual polite and professional. Great value. Would say that the seats on the outbound aircraft had more room (I was in economy). They really were spacious. On way home had a feeling that it was a bit more cramped. Cabin Crew extremely pleasant. Smooth flights. Would recommend to anybody.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Peter Otto","Germany","2014-05-17","MUC-CRK-MUC. Flight was very very good. In time good Entertainment system. Only point: I flew at night. I had to wait long until they served dinner and I could get a nap.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Khan Muhammad","United States","2014-05-12","I flew on a connection from JFK-FCO-DOH-LHE. The ticket was a combination of Alitalia and Qatar. Excellent flight from JFK with Alitalia very impressed with their new business class. Of course when I arrived in Rome it was the traditional European lounge which was decent for a 3 hour layover. I have been flying Qatar for the past 6 years now. As soon as the flight was announced for boarding I didn't pay attention at that time Qatar airways ground staff came and assisted me to the aircraft with a very friendly attitude. The moment I entered the cabin they knew who I was and escorted me to my seat. The cabin manager then came introduced herself to me and thanked me for being their loyal Qatar Airways member. Throughout the flight the cabin crew were very friendly. 7 hours journey great food great hospitality. Landed at Doha Airport again separate terminals for First and Bus class passengers was treated very well and acknowledged by everyone for my membership status. Took a shower in the lounge and 2 hours later boarded for LHE. Again great service till LHE and enjoyed every minute of my flight. Etihad and Emirates should learn from Qatar Airways. Looking forward to their new Airport soon.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Zelda Gilpin","South Africa","2014-05-12","I flew 4 long flights with Qatar Airways. Their staff are friendly and helpful. The seats are comfortable and have enough leg-room. The food was tasty and more than enough. The entertainment on board is some of the best. Even the help at the airport was great we never worried about getting to the right place. Qatar even booked a hotel room for us at a 5 star hotel at no extra cost as we had a long stop-over in Doha. This was really great as we could have a shower to freshen up and have a quick rest in a comfortable bed. I will recommend Qatar Airways to anyone.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Ford","Australia","2013-11-25","MEL-PER A330. I fly with QF frequently but this has got to be the best trip I have taken. Crew were friendly and fantastic. Food was best plane food I have had. Entertainment has got to be the best I have seen on board an aircraft. Never bored. Seats felt new even though the plane was 6 years old. They where extremely comfortable. Air show system is still my favourite. Only compliant is the QF club in MEL does not have enough seat. On time performance was like clockwork.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Brenton Ward","Australia","2013-11-25","The crew were very proud of their brand new aircraft fresh from Seattle - as per the Captain's announcement! A lovely flight to be on with friendly attentive and efficient crew. Great snacks and on time departure! Will definitely choose Qantas on my future flights to Adelaide.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Brenton Ward","Australia","2013-11-25","On-time departure attentive efficient service. Tasty in-flight meal and great entertainment. The aircraft and the crew were well-appointed.. Definitely will travel Qantas for business or leisure in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","G Mitchell","United Arab Emirates","2012-01-28","We flew from London to Melbourne return. We got a great deal in business class and the flights were above expectations. Used the Etihad lounge at Heathrow the United lounge at Melbourne and had lounge access during the short stop in Dubai. No alcohol is served onboard the plane but we didn't really miss this and all the of meals were very good. Cabin crew were very good and professional. We had 15 hours in Brunei on the return leg and were given a room at the Radison hotel for about 11 hours. All flights were on Boeing 777. We would happily use them again.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Riches","United Arab Emirates","2012-01-03","Flew Dubai-Melbourne return in business class. Staff were attentive the aircraft cabins B777 were well presented despite their age. The angled lie flat seats were more than comfortable and I managed to sleep. Only down side is the airport in Brunei which has very limited facilities although we timed our flight so we only had a two hour stop over. Overall for the price we paid we had an extremely pleasant trip.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Cheng","Singapore","2011-11-30","I fly between Singapore and Brunei at least once a month. The price charged is not cheap compared to Singapore Airlines. The entertainment onboard never changes and are very boring. For flights with individual screens they don't work. Check-in can be a nightmare especially during Ramadan. Nothing is done to manage the growing queue. It makes no difference if you check-in online or not. They don't announce delayed flights. There is hardly any leg room when seated seats are narrow and uncomfortable. When arriving in Brunei be prepared for long queues for immigration and custom clearance. Average time to clear immigration is about 30 mins. Airport Staff airport are not proficient in English.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T Vernet","France","2014-05-11","CDG-DOH-NRT return. Y class. QR deserves its five stars. FAs were always smiling very helpful and some of them truly friendly. Extra drinks I ordered were never forgotten. Food was above average for Y class. IFE is excellent with dozens of films and lots of languages to choose from. But I was most of all impressed by the DOH-NRT flights on B777-200: the planes were brand new seats very comfortable with good legroom the cabin is small and stylish for Y IFE perfect food very tasty from NRT and the crew largely Japanese were fantastic as well as the ground staff at NRT. Without doubt the best Y flight I made in many years. On the downside A340 were ageing organisation of meals was often weird (too short or kept for too long) temperature in the cabin was curiously always badly managed (too hot or too cold) and most of all Doha's airport is awfully crowed and dull. New airport will be a major improvement.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","L De los Reyes","Qatar","2014-05-11","Flew from Doha - Hong Kong via airbus A330. I will definitely try to avoid this aircraft of Qatar the aircraft was an old one based on the looks and the seat was really uncomfortable. I sat on the pillow and blanket just to make it feel better. The inflight entertainment isn't as entertaining as before.","","","Economy","","3.0","1.0","5.0","3.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Murray Groves","Australia","2013-11-25","Flew QF7 SYD to Dallas 16th November 2013 in premium economy. Friendly flight crew as we boarded via priority boarding in Sydney. Sparkling wine OJ water offered by friendly flight attendant. This is a long flight of almost 15 hours that went much quicker than one would expect. Possibly due to plenty of food and great wine. Premium economy is very similar to domestic business class. The fact Qantas offer snacks including toasted sandwiches at any time during flight really equals business minus not economy plus. Seat comfortable and highly rate row 36 bulk head seats with plenty of room. Overall a great flight with okay service.","","","Premium Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Steve Bennett","United Kingdom","2013-11-25","DXB to LHR on A380 Economy Class. I picked up an inexpensive Emirates flight to Hong Kong and one of my options for the DXB to LHR leg was to fly on a code share flight operated by Qantas. I have never flown on the A380 nor have I experienced Qantas before I decided to take this option rather than stick with Emirates for the whole return journey. Sadly I have to say that this was a mistake. Emirates outshines Qantas in just about every respect. The first problem was not of Qantas's making insofar as we were delayed by over 2 hours in Dubai because of the late arrival of flight QF1 from Sydney. Obviously this is beyond the control of the airline. Embarkation was pretty chaotic. There was no call for families with younger children to board first resulting in kids blocking the gangways and frustrated parents attempting to get them into their seats before other passengers came along. Seats in economy are a little wider but they also seem to be lower so I was constantly scraping my shines when trying to extend my legs under the seat in front. There really does not seem to be much room from the seated position to the back of the seat in front of you especially if the person in front decides to recline their seat so watching a movie is not very comfortable. The entertainment on offer is nowhere near that offered by Emirates and as for the food – the best way to describe it was inedible. For supper the offering was a chicken filled wrap and tea or coffee. I know that airline food in economy is hardly considered gourmet class but this offering was disgusting. In comparison the Emirates flight from HKG to DXB offered a fish dish on Thai noodles or a beef bourguignon together with dessert and cheese and a granary bread roll a lot better than a floury disgusting wrap. The inflight entertainment on Qantas can best be described as adequate. Emirates entertainment is far superior. Finally a word or two about the cabin crew. On Emirates the crew members seem to want to help you. On the flight I have just taken it seemed like an Imposition to ask for anything. The crew were all in the galley area and I wandered down to see if I could get a cup of coffee. The looks I got from one stewardess in particular seemed to scream that I was being a pain. I am sorry to be so scathing about Qantas. I was looking forward to the experience of flying with them. Sad to say the expectation greatly exceeded the reality and Emirates will get my custom for all the legs on my next trip to the Far East or beyond.","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","3.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","E Parkhouse","United Kingdom","2011-11-29","Economy on the Boeing 777 LHR-DXB-LHR. Seats were pretty comfortable set up as 3-3-3 with 18"" width and 32-34"" pitch which is more generous than others. Food was pretty good. Though alcohol is not served onboard apparently you may take some yourself. There is Video on demand with a range of decent films 'radio stations' or entire albums. Service was ok with the staff coming through the cabin with a tray of soft drinks regularly.","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Wilkinson","Australia","2011-11-13","MEL-BWN-BKK and KUL-BWN-MEL. Cabin crew were friendly and attentive seats comfortable food adequate and inflight entertainment good. Both flights between Melbourne and Brunei were half full so my partner and I had 3 seats allowing us to stretch out. I am 6'3"" and staff endeavoured to provide seats with extra leg room which was appreciated. There is not much to the airport in Brunei so if you have a long stopover I suggest having snacks and a good book. The bathrooms leave something to be desired. All in all a great flying experience.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","B Vincent","Australia","2011-10-27","PER-BKK-PER via Brunei and was quite impressed. Flights were on time A319/320 aircraft immaculate service friendly and food good. Seats reasonably comfortable though my shins hit the seat in front. Inflight entertainment wasn't much but didn't mind for the fare paid.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Mercer","United Kingdom","2014-05-11","LHR-DOH-BKK-DOH-LHR. On the first flight there was a family consisting of husband wife and children all in business but with a number of maids and a baby in economy. During the flight the maids were constantly coming into the business section and squeezing between the seats and using the toilets. When I asked the cabin manager whether it was Qatar Airways’ policy to allow economy passengers to walk around the business cabin he said it was not but this particular passenger was listed on the manifest as a ‘VVIP’ which meant they could do nothing about it. At one level it was an excellent experience – the quality of the food in both the lounges (LHR and DOH) and on the aircraft was remarkable and the cabin crew were consistently friendly responsive and effective. The Boeing 777 seats were comfortable and the IFE varied and stimulating. All of the aircraft were clean and although one of them was getting old there were no signs of wear. Qatar Airways wants to sell itself as the ‘World’s 5-star airline’ but it must ensure that it behaves like one and not allow its VIPs to let their staff enjoy the business cabin without actually paying for it.","","","Business Class","","4.0","4.0","5.0","5.0","5.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Walker","United Kingdom","2014-05-08","Very good service providing the price. Staff are very helpful and very attentive to any request you put to them. Entertainment was good but kept disconnecting / freezing during the flight but was always fixed. On our connecting flight from Doha to DXB the rear toilets were not in use and the door kept slamming open during the flight. Overall I would use Qatar again considering the price.","","","Economy","","7.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Huggett","Australia","2013-11-25","MEL-SYD on 767-338ER using FF points to upgrade. Business lounge and Qantas Club lounge were excellent. Flight on time and service was exceptional. Staff were professional down-to-earth and genuinely helpful to some elderly passengers who required assistance. Two meal choices were available and drinks were plentiful. (There was no problem in staff knowing the difference between drinks in the event that anyone required two varieties of sparkling water to be available on a domestic flight). Seats were very comfortable perhaps a little more so than usual as the aircraft was one of the few in international configuration.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","H Tyson","Australia","2013-11-25","BNE-MEL-LHR return. Couldn't be much happier. Reserved seat booking was honoured. Had a short connection in Melbourne so was granted an earlier internal flight to have more time to clear customs. Hard working yet happy flight attendants on all legs even constantly coming through the cabin at early hours of the morning to look after the non-sleeping passengers. Only one out of the four international sectors were full but service wasn't diminished. 4 out of 6 flights on time the other two were early. After this experience I'm not so sure why many Australians think our flagship airline is so poor internationally. I've flown with other Asian carriers to Asia and across the Tasman and in my experience Qantas is right up there.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Philip Loveder","Australia","2011-10-20","MEL-BWN-BKI return. I have flown with this airline a couple of times and generally happy with their service. My recent flights (four legs in total) all left in a timely and efficient manner. The food onboard was poor this time around (and I'm pretty easy to please) but for the discount fare I paid this didn't bother me too much. What was disconcerting was the Begawan to Melbourne return leg where my wife and I were separated by 20 rows. Given I booked and paid for the flight well in advance this wasn't appreciated at all!","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Steve Brown","Australia","2011-10-14","MEL-LHR return. Boeing 777 spacious business class cabin angled lieflat seats which are comfortable in a 2x2x2 configuration - large pillow and duvet. The cabin crew were professional well groomed and attentive . The service food and beverage was just as good as many major airlines and plenty of it. No alcohol served however a large selection of non-alcoholic beverages was offered. The entertainment system was okay - could benefit from an upgrade and a lot more variety! Brunei airport is very small and easy to navigate. The RBA Business Class Lounge serves the purpose but is pretty basic.","","","Business Class","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","P Ross","New Zealand","2011-10-09","AKL-LHR via BWN and DXB on Boeing 777 the return flight of my £549 fare. Service was attentive although the interior is starting to show its age. Inflight entertainment was adequate with a new selection of movies compared with the trip over. Food met expectations and staff kept us well watered.","","","Economy","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Coleman","Thailand","2014-05-06","HBE-DOH First Class Airbus 320. Usual high quality afforded to me. Food and beverages very good staff attentive. Flight out personal DVD but limited films Flight back Personal TV with usual high selection of movies. Unfortunately on this route as its not popular you tend to get older planes.","","","First Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Morgan","United Kingdom","2014-05-05","We travel LHR-JNB or LHR-CPT regularly usually on Emirates British Airways or South African but this was our first time on Qatar travelling LHR-JNB via Doha. Online check-in was fine and worked well at LHR and the Premium Lounge at Heathrow is good with good service and decent food. LHR-DOH leg was on new Dreamliner and all-in-all pretty good. DOH-JNB leg was on a quite new Boeing 777. Service on both legs was very attentive and the food and drinks not bad if uninspiring and not as good as Emirates or SAA on the same LHR-JNB trip. Wine selection wasn't wide but acceptable. Seats were fine if a little narrower on the B777 and didn't fold into a completely flat bed which is disappointing and again not as good as Emirates but we did manage to sleep reasonably well. IFE was pretty good on all legs. Standards and aircraft on the return trips were the same but both departures from Doha were delayed; by 50 minutes on the return leg and by 55 minutes on the outbound 50 of which were spent sitting the tarmac. Doha airport is a mess with a quite long ""luxury"" bus trip from the Arrivals and the Premium Transfer Terminal. The Qatar lounge in the Premium Terminal at Doha is good if rather large and impersonal and Qatar use the Shongolo Lounge at JNB which is pretty good although a little in need of decoration at the far end near the windows. All-in-all Qatar was reasonably good and the flights were 30% cheaper than Emirates BA and SAA but we probably won't be flying with them again.","","","Business Class","","6.0","3.0","4.0","3.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Seran Karunaharan","Canada","2014-05-05","We flew last month from SIN-DOH-YUL sectors. It was a very long flight. The check-in at Changi airport was really smooth and the check in staff were really quick and helpful. The inflight meals and service were exceptional. Qatar Airways proves again and again why its a 5-star airline mostly due to their customer service cabin service and exceptional professionalism. The kids really loved the IFE inflight service and the caring staff. The transit at DOH was pretty quick and the next flight to YUL was a long one again. The cabin staff and the inflight service made our long journey a very relaxing one and enjoyable one. Hats off to Qatar airways staff. I would definitely fly Qatar airways again in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Streeter","Australia","2013-11-21","ADL to SYD Economy have not flown Qantas for a long time and will try not to fly them again. Flight jam packed and the seats so narrow locked into the window seat the seat could not recline and really was the most unpleasant experience. Cheap ticket. Flight crew: hardly saw them and maybe they could train staff in the difference between sparkling mineral water and soda water.","","","Economy","","3.0","1.0","1.0","1.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Walsh","Australia","2013-11-21","Gorgeous old 767-300ER for the short hop and back from MEL-SYD-MEL. Boarding was smooth the crew welcomed us by name and the flight was on time. Departure from gate was great flight was smooth and snack was served on the mid-morning flight. Much the same on the way back but tasty dinner was also provided with James Squire beer - huge plus. 2-3-3 layout is fantastic and the iPads are great. 9/10 bar for the cost of the ticket although it is almost worth it if you can.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Harrison","Australia","2013-11-21","Sydney to Dubai on QF09. Seats were comfortable and the entertainment & food as good as any. Staff were both professional & friendly in a down to earth way. Kept an eye on those not sleeping with regular snacks and drinks. We could not have been more comfortable.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","N Buchanan","New Zealand","2011-10-03","NZ to London return. The seats are a bit old but comfortable and of sufficient length to fully stretch out. The food is of a very good standard and served at a time that suits the passenger. The 2 stops seemed to break the journey up into manageable sectors that allowed a leg stretch at approx 8 hr intervals. The entertainment system worked well and particularly in the audio sector the range of music was great. It is a great pity that they are ceasing this service latter this month otherwise we would definitely fly them again next year.","","","Business Class","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","P Ross","New Zealand","2011-09-27","Travelled Economy Class LHR to AKL via DXB and BWN. Paid £549 for a return flight which is basically half-price. Service was attentive and cabins well presented. Inflight entertainment was adequate - movies are on-demand if you use the on-demand interface. Same movies both legs though so hoping they'll change the movies on the way back. Food met expectations recommend the chilli fish. Drinks were offered at regular intervals. I am tall (6.3"") and had plenty of room in Economy. I hear they are discontinuing the service to AKL but would fly with Royal Air Brunei again without hesitation.","","","Economy","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Wilson","Hong Kong","2014-04-29","Hong Kong - Madrid via Doha. Three of the planes were far too hot the food was dire especially the breakfasts each flight was delayed and changing planes in Doha airport is horrendous with incredibly long bus journeys to the terminals and then a madly cramped terminal to deal with. The air hostesses were mixed with two flights being fine but one flight having a very angry hostess. I'm going back to Air China Etihad and Emirates for long haul to Europe.","","","Economy","","4.0","3.0","2.0","2.0","4.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Farhana Mustafa","Singapore","2014-04-28","Flew with my family FRA-DOH then DOH-SIN two days later. We were travelling with our 7 month old baby. Check-in agent in FRA and DOH were both serious and seemed unhappy to have us at their counter. Both did not give any eye contact when they spoke to us. They were very much focused on assigning the seats for us and our baby. Also the food tray for one of our seats was not cleaned and had some food stains on it. But apart from this all else was excellent. They accommodated our 7 pieces of luggage FAs were attentive and were constantly present throughout the flight. Food was fantastic especially on the DOH-SIN leg. I couldn't get enough of their IFE (so much to choose from). Seats were very comfortable and on the FRA-DOH leg they ensured seats around us were free so that we have plenty of room for our baby. Can't say the same for our experience at DOH airport though. But will not comment about that here.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B Campanaro","United States","2013-11-19","Flew from Los Angeles to Sydney October 23rd. Flight attendants could not possibly be less interested in service if they tried. Not one flight attendant offered to help with bedding or even inquire if I needed anything. Food service was dreadful. The flight attendant practically dropped the breakfast tray in my lap when she got around to serving it. The breakfast was nothing to write home about and what is it with serving the utensils from the freezer? I was so looking forward to flyng Qantas because I had heard good things about the service. Sadly my experience would hardly fit in that category. The return trip from Sydney to Los Angeles on November 12th offered friendlier flight attendants and better service but not enough to make up for the my very poor first impression. This flight departed Sydney around noon and ""lunch"" was not served until about 4pm Sydney time. What took so long? The ""snacks"" that you offer are basically junk food as even your ""fresh fruit"" is served in a sugary syrup.","","","Business Class","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Craig Willis","Australia","2013-11-19","MEL-ASP Return. Boarding in Melbourne was prompt as was the service. Seated in 1 D in Business and offered juice or water prior to take-off. Left on time and then offered 3 options soup chicken salad or cheese platter which was excellent. Landed ahead of time and very prompt bag delivery. Return flight was also excellent with a great meal and excellent wine. Staff were very good and most attentive. Both aircraft were 737-800NG with the new red seats and seat back screens. Overall a most pleasant flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Davies","United Kingdom","2013-11-18","Melbourne to Sydney on a Boeing 737-800. Brand new plane the Captain said only delivered 3 days previously. Comfortable maroon leather seats plenty of room for a short flight. Configured 2-2 and only 3 rows. Good quality lunch with a jolly nice sparkling wine. Overhead screens but I didn't watch anything as I had a great view out of the window. Slightly delayed departure but early arrival as flight was a little over an hour. Check in quick with no queues. Baggage delivered promptly. Very efficient trip.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","G Pinner","United Kingdom","2011-09-18","I flew to Australia this year and as a diabetic traveller found the service onboard excellent the cabin crew were extremely courteous polite and helpful. The fares were economic and the aircraft comfortable. Overall very impressed.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Halpenny","New Zealand","2011-09-10","Auckland to Brunei. Plane is a leased Singapore 777-200 and seats have loads of room with good entertainment system. Plane was half full so had 3 seat between the 2 of us. It was a night flight with a 2am departure so while meals were good we were not hungry. Staff made plenty of water or juice runs almost every 20 mins. All in all a great flight and we were suitable impressed.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Whitaker","New Zealand","2011-09-04","Auckland to Brunei. Plane half empty seats comfortable - seemed more leg room than most. Cabin staff helpful but not always too efficient. Meals good with generous portions and choice. Be aware this is a 'dry' airline - no alcohol. Flight from Brunei to London packed staff more efficient well organised.","","","Economy","","7.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Gurusinga Darma","Indonesia","2014-04-27","QR 240 IST-DOH and QR 844 DOH-KUL. Again Qatar changed our seats that we booked 4 months before. They separated 6 of us without any reason. Flight was delayed 30 minutes lunch service was very late. Doha airport was busy: they called for boarding went down to the ground floor the bus had still not come we have to wait 30 minutes in a small room with limited seating and without air conditioning. QR 844 use B777-3ER this flight was much better. Still no hot towel in the morning.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Marcus Nyberg","Sweden","2014-04-24","Stockholm - Doha - Nairobi - Doha - Stockholm. A very comfortable journey with great service on all flights. The leg between Stockholm and Doha was particularly good in one of the new Dreamliners with champagne being served in economy class to mention one of the many positive things.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Hippe","Germany","2014-04-24","KTM-DOH-FRA in March. Business Class. Very bad and unorganized crew on flight KTM-DOH. Took ages to serve a drink. Dinner service started as all passengers in economy had nearly finished. My choice was no longer available. Nearly all passengers upgraded from economy. Still recommend because of the really excellent crew on flight DOH-FRA and the high level of service received here. Angled lie flat seats only not very comfortable. Both flights delayed aircraft change from Dreamliner to old A330.","","","Business Class","","5.0","3.0","3.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Michael Davies","United Kingdom","2013-11-18","Sydney to Honolulu on B767. I agree with some of the points raised by Christine Woodward on 2 October. This is business class from the late 80's. The seats were wide and I found them very comfortable and we had a good nights sleep. Its true that if you are in a window seat with someone next to you you cannot get out without disturbing him/her. But there are only 5 seats like this. The cabin is configured 1-2-2 so there are 20 aisle seats out of 25 total. I didn't like the iPad system. You were always looking down on it you couldn't watch while eating or when the seat is in the recline position. However the staff were great - very friendly and offered excellent service. The food was good as were the wines. Priority boarding of business class - and they stuck to it - turning back economy passengers and telling them to wait. On time departure and we were allowed to disembark first. We a good flight but this is an out of date product as Qantas know and I'm sure they will put the A330 on this route as soon as they can. But this is still much better than flying with JetStar who share the route with Qantas.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Chris Fox","Australia","2013-11-18","Travelling CHC-SYD-PER excellent flights in business on both sectors. Morning service out of CHC then a lunchtime service out of SYD. On the SYD service the quality of the service food and beverages was top notch. 3 course meal was of a very high standard and the wine offering was superb. The A330-200 J class seating is not the greatest compared to the -300 models and Qantas is fixing these which is good as they will all be lie-flat in the future. All in all an excellent level of service for a domestic product which outshone another carrier I flew with in business on an international service a few days earlier.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","David Marsh","Australia","2011-08-14","First trip from Brisbane to Kuala Lumpur via Brunei. Extremely good value for money crew are attentive and ensure you are well looked after. We travelled with a disabled child and the service was great. Stop in Brunei can be tiresome.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Deborah Dereham","New Zealand","2011-08-09","Auckland to London was okay considering the price. Gluten free option was just fruit so was starving by the time I arrived. Cabin crew from Brunei to London sat and chatted behind the curtain and it was left up to you to find drinks.","","","Economy","","5.0","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","T Chong","Malaysia","2011-08-07","BWN-Auckland return on B777-200ER. Outbound food and service good. Unlucky for me on return route the food is poor seat is Poor (seat cannot recline and hard).","","","Economy","","5.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Bowen","Switzerland","2014-04-23","Phnom Penh - Nice. Service onboard is superb. Fine food great choice of movies and excellent service as a whole although when plane is full service tends to be slow. The problem with Qatar is the transfers in Doha. It is from another age and the new airport which was supposed to be finished by 2012 is not yet in service. Thus you have to climb stairs to get into the plane and have a 20 minute ride on the tarmac before getting to the lounge areas. Still one of the best flying experience of my life. Will fly again with them when they have their new airport ready.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Opiekan","Australia","2014-04-21","QR905 MEL-DOH QR259 DOH-WAW QR184 VIE-DOH QR904 DOH-MEL. Flights between Doha and Warsaw and Vienna and Doha were good completely opposite to the longer haul. Midnight flight out of MEL thought I would be able to sleep for the first part - wrong. Hot meal served about 1.5 hrs into flight sometime before cabin lights turned off. Cabin crew don't insist on seats upright at meal times so bit squashed if person in front has seat fully reclined and meals not as good as shorter flights. No foot rests so legs soon started aching 1am flight out of DOH on return sleeping when meal came so didn't get any drinks/meal until 2 hrs before landing in MEL. Toilets only two per section not cleaned often enough one was out of all paper products long queues.","","","Economy","","5.0","3.0","2.0","2.0","5.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2014-04-19","SGN-DOH-NBO on 17-18 April 2014. Airbus 330 and 320 respectively. Check-in in Saigon polite but the staff (outsourced by QR to local company) at check-in was very inexperienced and pedantic and insisted on seeing onwards tickets visa etc so it took me 15 minutes at the counter. Flights punctual and service on top. All my personal preferences (seating food drinks) were accommodated. From Saigon I got an excellent dinner including 3 alternative options offered. I had a fish meal of very high class. Wines served from large bottles and several choices including champagne. IFE worked well. I was offered an upgrade to business class for 700 USD which I eventually declined though tempted. The dreadful bus-shuttling at Doha airport takes some credit away from my score for overall rating. Lounge access (gold card) smooth. DOH-NBO a bit more modest on-board service but still 3 options for dinner. Luggage arrived smoothly.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Peter Weeblitz","Australia","2013-11-14","Domestic Flight Sydney to Gladstone. For a domestic flight within Australia it was a very expensive fare to pay. The aircraft used was way out of date. The catering was of a poor standard. You best bring your own sandwiches and Tetra packed fruit juice.","","","Economy","","5.0","2.0","3.0","1.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","B McCullough","United Kingdom","2013-11-14","DXB-LHR. Fantastic night flight from Dubai to London Heathrow on A380. Comfy seats good service and all the things that you would need (but not more.) Cushion in particular is very comfy. Food was great.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Pugh","Australia","2011-07-29","Food poor and lukewarm seats comfortable. Service not great had to ask for a couple of drinks as only a bottle of water given the whole flight. Toilets not that clean and cabin staff all stay at front of plane behind a curtain and are not seen for most of the flight. Entertainment not great choice of films.","","","Business Class","","3.0","","","","","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Jamie Hall","Australia","2011-07-25","On time and staff were brilliant. The food on all 4 flights was spot on the only down fall for the airline is the Airport in Brunei. It is getting better with more shops but still a long way to go.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Ian Vagg","Australia","2011-07-25","Just returned from a trip to Shanghai from Brisbane in Business Class - first time in the 777's. The trip was excellent and price very low due to discontinuing Brisbane service meals were good and service good. No alcohol is not a problem you can bring your own but we did not bother - beds lie flat but ok.","","","Business Class","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pierre-Jean Trebuchet","United Arab Emirates","2014-04-16","CDG-DOH-DWC flown April 16th. CDG-DOH was overall a good flight however check-in at CDG was very chaotic and police control was a mess. Other big black point: the ""Icare"" lounge at CDG 1 with no showers nor private toilets. Equipment was an A340-600 which was pretty dirty. A real shame. The saving grace was the good service on-board. For a change transfer at DOH was a breeze and Oryx Lounge was really appreciable. DOH-DWC: messy flight with rude and unprofessional Moroccan hostesses only Chef de Cabine did her best. DWC Al Maktoum airport seems to be a big joke.","","","Economy","","6.0","3.0","4.0","3.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Hand","United Kingdom","2014-04-16","DOH to LHR 11th April 2014. Departure delayed 90 mins due to a passenger becoming sick and being taken off. Same thing happened on LHR to DOH leg on 3rd April. Both times communication poor. DOH to LHR leg staff abrupt lunch service didn't start until 4.30pm (2.5 hours into flight) and was slow. I was bypassed both at drinks service and lunch and had to ask for drinks and my meal. There was no duty free service. The cabin crew seemed very inexperienced and flustered towards the end of the flight. All in all very poor.","","","Economy","","4.0","3.0","1.0","1.0","3.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Bingham","United Kingdom","2013-11-13","QF1 - a mixed experience as I had come from a codeshare JQ flight that wasn't really a codeshare at all no thru checked bags and no advice about the transfer at SYD to QF1. Had I known that I would have flown direct from BNE on Emirates. The check in and onboard experience was very good I was in the small section in Y on upper deck - paid for but recommended as I slept most of the way to DXB. Food very good and comfortable seats - a good point to point trip but don't expect an easy JQ/QF transfer experience.","","","Economy","","6.0","5.0","4.0","4.0","4.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","V Batt","Australia","2013-11-13","PER-SIN-HKG. Staff were rude arrogant condescending. On domestic Australian flights this is the norm but with more competition on international routes I expected better. After the flight I had trouble getting Qantas to credit my Frequent Flyer points despite providing them my number when I booked my ticket. This is the third time this has happened and after two unanswered emails it was only after a phone call that they credited my points. Qantas like to promise the world with their FF programme but when it comes to delivering they try to avoid to meet their obligations in the hope that they do not have to credit you the points they owe you.","","","Economy","","1.0","4.0","1.0","2.0","3.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Mehmet Kerimoglu","Australia","2011-07-18","KL-Melbourne. As a frequent traveller I found it impressive. They were punctual kind and the aircraft was absolutely comfortable. No alcohol was served which was not a problem at all.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Tapu","United Kingdom","2011-07-14","Travelled with 3 small children from NZ-UK and found the flights adequate. Was put off Brunei entirely though by a rude air hostess during our 10 hr stop over in Brunei who wanted to take away one of our 4 seats as we hadn't paid for it but wouldn't give us a bassinette instead meaning two adults with a child each on their lap for 16 hr flight. Was not impressed its not like anyone was going to book the seat in that space of time. Got the seat back with some serious negotiation (she blocked it so no one could book it in the 5hrs till boarding) but got the impression the girl was bored and just wanted something to do! Brunei airport is incredibly boring so avoid long stops there! Thankfully I was well prepared for the kids so they coped well but we did find the stop frustrating in Dubai where despite having just a fuel stop you have to get off go through xray and screening again find your gate and wait to board the exact same plane again - just for a 1hr fuelling stop. Not fun with kids. Not very friendly airline but cheap.","","","Economy","","2.0","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Peter Scully","Australia","2011-07-10","Planes could do with some servicing for example most reading lights do not work. 3 out of my 4 flights were delayed with the first by 4.5 hrs though the Royal Brunei website still showed it as being on time. Half the meals were OK half were inedible. A warning to anyone flying Royal Brunei - you will probably be forced to transit in Brunei where the poorly serviced transit lounge has a few overpriced souvenir shops and any Duty Free goods will be ""confiscated"" by the security staff even though they are sealed. It was cheap and I like the uniforms on the hostesses though.","","","Economy","","3.0","","","","","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","N Madden","France","2014-04-15","Flew FRA to Singapore via Doha. First leg FRA-DOH was not pleasant packed with uncomfortable seats. DOH-SIN got better as they transferred me to a bulkhead seat. Return was not bad. Major issue seems to be Doha airport both inbound flights were late arriving and transfer takes an age leaving you running to the gate to get the connection. Another frustration is lack of options when trying to pick your seat on-line in advance. Next time I would probably go back to Emirates-Dubai.","","","Economy","","3.0","3.0","3.0","2.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","O Omar","United Arab Emirates","2014-04-14","Flew CAI-DXB via DOH. First leg was a tired old A330-200 that has clearly seen better days. PTV is older- generation and is not touch-screen. The control buttons were built into the armest making it very difficult to use them. System was very slow and kept crashing. In the end I could not watch a movie. Dinner was a choice of chicken or fish and not bad at all. Drinks were a selection of soft drinks juices and alcoholic drinks. Service was very good. Crew were friendly and dedicated assisting passengers with young children. The second leg DOH-DXB was operated by an A320. Service was very rushed (usual chicken or veggie wrap and water or juice) but on the shorter legs no one cares. Overall a good experience despite the old A330-200s which should get refitted as soon as possible. QR offers a 40kg baggage allowance ex Cairo and a choice of up to three departures from Cairo making them a convenient and reliable airline.","","","Economy","","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Palutikof","Australia","2013-11-12","Sydney-Joburg business class best night sleep on a plane. Love the quilted mattress thing they put over the seat - looks thin but makes a big difference. Food okay nothing special IFE the same crew efficient and friendly. But the high point is the seat - wide and very comfortable. Would highly recommend although there's not a lot of choice on this route.","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","David Husband","Australia","2013-11-10","SYD-BKK. Not used to Economy on longer flights but this day timer was OK. Food surprisingly good especially panna cotte! With nobody next to me it was an added blessing! VOD was pretty ordinary. Service was OK but choices and quality better than Virgin Premium Economy given the few bumps we had. Toilets were kept clean but did run out of Kleenex.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Vishnu Rai","Australia","2013-11-10","SYD-SIN-SYD. Crew very friendly. Only issue is food. I opted for vegetarian meal and it was tasteless. IFE had huge collection to watch. Seats were good and comfortable. Overall a good experience.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","N Mohd Zain","","2011-07-10","Took Royal Brunei BI 422 from Spore to Melbourne-transit at Brunei. On arriving at Brunei we were informed that our flight was cancelled. We were asked to wait while staff arranged flight back to Spore at 1830hrs . On arriving at Singapore-went to transit desk and took our boarding passes. My 2 children and I spent the whole day just travelling from Singapore to Brunei and back to Singapore again!! On board SQ 237 to our disappointment there was no Halal food for 3 of us as I presumed Royal Brunei staff will arrange for us. We were exhausted and hungry!","","","Economy","","4.0","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Pam Ogilvie","New Zealand","2011-07-06","We were delighted with our trip on Royal Brunei. The check in was easy the seats and leg room good. We were very impressed with the staff. The toilets were cleaned more than I have ever seen on any other airline. Only downside was that it was quite cold for some of the flight but the air quality was good. Loved the day stopover in Brunei. So sorry they are discontinuing the service to Auckland.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Bruce Wileman","New Zealand","2011-07-03","Auckland-London Economy class. All in all an excellent experience and much more than I was expecting given the cost of the ticket it truly surpassed all my expectations. Cabin crew were very attentive and always willing to help. We flew with a toddler and they took extra care of us. Our travel agent made an error and booked an infant meal when it should have been a child's meal the staff went out of their way to find suitable food and made sure that the meals were correct on the next to legs of the journey. It was good to get off the plane in Brunei and Dubai to stretch your legs. The fasten seat belts sign did not come on for turbulence once the whole way from Auckland-London and I felt the flight crew were trying to avoid bad weather to make the flight more comfortable. Leg room was better than others I have flown on and the 777 makes for a smooth ride. Would highly recommend - it is a real shame that they are suspending this route from October as I would definitely fly with them again.","","","Economy","","9.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Larsen","Norway","2014-04-14","QR 650 on 7 April Doha - KTM. Kathmandu- Doha- Colombo and return. We a family of 4 2 adults and 2 kids do at least 4 international return trips a year - including 2 business class long haul flights. I have flown Qatar business class once but after this last flight our preferred airline is going to stay Thai - both for the better airport quality and the much better quality and service onboard and on the ground. Qatar flights were late both to and from Kathmandu our baggage did not connect on the outbound and ground staff in Doha claimed our almost empty hand luggage to be too big. I noticed the overhead bins on the flight were pretty empty.","","","Economy","","3.0","2.0","3.0","3.0","3.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Allinson","United Kingdom","2014-04-13","LHR-PVG via Doha and then PEK-LHR via Doha again. These flights were the cheapest on the market when I purchased them in January and having had my first experience with Qatar last year I was delighted to book these flights for £450. 3 of the flights were on the B777 with the fourth being on the B787 Dreamliner. I had a window seat for all flights but would not book another window seat on the Dreamliner - there is a metal box just where your leg closest to the window should be! I was lucky in that I was sitting next to a waif of a girl who only required about 1cm of leg space so I was able to stretch my legs into her space. Service was good and food was adequate. I'm of the opinion that I get on an aeroplane to fly to a destination rather than for an extraordinary gastronomic experience and these flights did little to change that opinion. Inflight entertainment offering was good though my system did not work between London and Doha and the person sitting next to me on a later flight also suffered the same problem. In both instances the stewardesses seemed disinterested.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Vitas","Australia","2013-11-06","Sunday evening flight Melbourne to Sydney. Had a window seat and already printed my pass at one of the many self- serve kiosks. Asked the attendants at the sales desk if I could change my seat after printing explaining I thought I was too late. She politely stated that it was ok a new one would be printed. Gate 7 at domestic departures Tullamarine Airport - the attendants were on time polite and had high standards of uniform. More importantly two people were scanning tickets to enter the gate not one. Entering the aircraft was greeted with more smiles including the head flight attendant. After take off she agreed to move me to the exit row given my height (190cm). Ipads in all the seats and also complimentary headphones before entering the plane. Flight attendants then walked down both aisles making sure anyone who missed them got a pair before take-off. Food was very good timely delivery with multiple takings and more service with a smile. So far dealt with 5 flight attendants - faultless. Drinks were great and they were very prompt with taking rubbish despite having a full 767. I was also offered to have my trench coat stored during the flight with the business class luggage very thoughtful. Flight was comfortable service exceptional farewell contained yet more smiles and I've never flown better in my life. Very impressed with the way I was treated.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Diffin Corey","Australia","2013-11-06","SYD-HKG Return. Economy. 747 and A380. Compared to other One World partners Qantas really does provide a great product. Tasty and plentiful food and plenty of additional snacks and extras throughout the flight. While the friendliness of the crew can be inconsistent this would be the only detracting feature. The A380 product seat and inflight entertainment is excellent. A satisfying experience that really could not be faulted.","","","Economy","","10.0","5.0","3.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Simmonds","New Zealand","2011-07-03","There were 3 of us flying NZ-UK return via Brunei and Dubai. This was excellent value for money the seats worked out to be about 70% of what other airlines were charging for Business Class and we thought that the service might have been compromised because of this but that was not the case at all. The cabin staff were very friendly attentive and helpful. The food was good and there was plenty of it also if you wanted to eat at different times due to having to work or wanting to sleep the staff were more than accommodating. The seats were comfortable and once you had mastered the controls it was easy to find a position that suited and there was a good sleeping position between the 3 of us we averaged 7-10 hrs of sleep time each on the flight. The pillows and duvets were great and really gave it a ""going to bed to sleep feel"". Check in was fast and hassle free from professional staff. We actually enjoyed the 2 stop break up of the flight as it gave us a chance to stretch our legs and break the long journey into more manageable chunks. Yes the interior is a little ""tired"" but I wouldn't go as far as to call it shabby and if that is the reason for the cheaper ticket then what great value for our money we got! Highly recommended!","","","Business Class","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","C Devoy","New Zealand","2011-07-03","New Zealand-London with Royal Brunei and definitely would choose Air New Zealand next time. The food was abysmal particularly the kids meals. I don't know of many young kids who would eat silverbeet! So the kids were exhausted and starving by the time we got here. The adult meals were unappetising and tiny. We will be taking our own food for the return flight! The extra stop over in Dubai was frustrating too. I would not recommend Royal Brunei to anyone travelling with children.","","","Economy","","4.0","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Peter Holman","New Zealand","2011-06-29","I have flown to and from New Zealand to the UK twice in 2 yrs and have had only one problem. The screen in front of me was not working and eventually they found me another seat so I could watch a movie. However the Royal Skies loyalty programme for frequent fliers seems to be faulty as my they have recorded my flights but not issued any earned miles. An e mail request for information resulted in a form letter that was not helpful.","","","Economy","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Natalia Radcliffe","United Kingdom","2014-04-13","The outbound leg from LHR T4 to Doha was on a very old plane (still had cigarette disposal units). My partners' TV screen did not work. Although my screen did work the control panel was permanently embedded in the arm rest - not only did this make it highly awkward to use but the buttons were not programmed to correlate to the places displayed on screen. On the return leg from Doha to LHR the plane was just as bad - plus there were no bags containing earplugs and eye masks left for passengers! The PA system was not working well and kept deafening the passengers with feedback. To top this off there were only 2 loos available for what must have been around 200 economy passengers. I would never choose to fly Qatar again.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Howsam","United Kingdom","2014-04-08","Economy - LHR to Melbourne. Boeing 777-200/300. Flying through middle east is slightly shorter than the traditional stop in Singapore or another Asian city and Qatar is about as good as economy class gets. The food was excellent and the drinks and snacks service which came several times on the longer Doha-Melb leg the noticeable difference with other full service airlines. That and they still give you the little toothbrush and socks. That longer leg to Melbourne is also overnight in both directions which is handy for sleeping and staying on your body clock. Oryx entertainment system also excellent although the TV shows lacked variety. For my regular trips home to Aus I'm now to looking to Qatar first.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Goei","United Kingdom","2013-11-06","Very rude check in staff! I was flying with Emirates from Wellington but since Emirates does not fly directly to Wellington I had a Qantas connection. My hand carry was a little bit over the allowable limit and they won't let me through! I would not have minded re-packing and paying the extra charges but the check in staff were so rude it made me react differently. First they didn't greet me with a smile and then they talked down to me. I support them being strict about policies but there should be room for common sense.","","","Economy","","2.0","4.0","1.0","3.0","3.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Vincensiu","Australia","2013-11-04","SYD to SIN on A330. Seat was horrible! I arrived in Singapore with sore thigh. They should have installed a footrest! Flight attendants were neither polite nor impolite. No smile no expression (except one cheerful lady). Seems like they are forced to do their jobs. I requested for special diet as I am a vegetarian food was edible but nothing special. Entertainment options was OK however the system is very slow difficult to navigate and very outdated. Some other domestic Qantas fleet has been equipped with touch screen entertainment system so why retain this old remote style IFE on-international fleet? Considering that the price that I paid wasn't cheap and with the same price I can fly with another airline with a better reputation I am expecting a better service.","","","Economy","","6.0","2.0","3.0","4.0","4.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Jopson","Australia","2013-11-04","Recently flew Qantas/Jetconnect from Brisbane to Auckland QF125 this flight leaves Brisbane at 6.45pm arriving into Auckland at around 11.50pm. Online check-in was easy and when we dropped our bags at check-in the staff were friendly and very nice. Once onboard the crew were welcoming and friendly as always with the Kiwi Spirit was sitting in row 15 leg room was good for myself and seat was comfortable meals were great and options for Beverages were just the same. Would recommend Qantas across the Tasman any day with it being one of the only Full Service Airlines that operate from Australia to New Zealand and these flights are all operated by New Zealanders so they are always friendly and welcoming with a Smile.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Eileen Roddy","New Zealand","2011-06-26","Auckland-Heathrow return. A very good overall experience. Check-in efficient in Auckland and London. Cabin staff pleasant and attentive. Food very good although choice of meal not always available. Good IFE lots of movies but not the latest blockbusters. Seats comfortable and recline to almost flat for sleeping. Duvet and big pillows appreciated. Airport lounges were excellent. In Auckland had the use of Qantas lounge and in London the Etihad lounge - both very good. In Brunei the Royal Brunei lounge was very comfortable all facilities very clean and the food was excellent. Would definitely fly Royal Brunei again.","","","Business Class","","8.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Sue Rigato","Australia","2011-06-19","Brisbane to Hong Kong Business Class. The service and food was brilliant - not as good as Singapore however not far behind. I would definitely recommend them.","","","Business Class","","8.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Christine Bradford","United Kingdom","2011-06-16","I have travelled several times with Royal Brunei Airlines and have had good experiences every time. The stopover in Dubai enables you to stretch your legs and the airline has provided hotel accommodation for long stopovers in Brunei. I have stayed in 2 different hotels there and both were clean comfortable with swimming pools. Those who have a shorter stopover can take advantage of a free trip round the capital. I have always found that food and drink have been plentiful and the staff helpful.","","","Economy","","9.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Peter Lewis","United Kingdom","2014-04-07","Flew LHR-SIN via Doha. Flown many times on Qatar always in J class. B777 is superb but older Airbus A330/340 product not as good but believe they are having interior upgrade to newer B787 style - we flew our first B787 on the initial LHR-DOH leg and it was fantastic. Could not pick a single fault and as a plane geek it truly is an amazing aircraft made the B777 feel almost outdated which is crazy as they are still fantastic aircraft and so spacious. Both were less than a month old! Qatar lounge in LHR is a real treat-up there with the BA Concorde Room in my opinion - worth getting there early just to enjoy the food wine and ambience. Looking forward to the new Doha airport as current transit can be a bit of a bore but would still chose to fly Qatar above any other airline despite the connection. Great fares and now Oneworld membership make it a no brainer for me and my family.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","W Skyler","United States","2014-04-06","I flew with my family from Washington Dulles to Perth Australia. The aircraft was clean comfortable seats. When we got to Doha it was a 7 hour layover in a crowded airport and we were delayed by an hour because one passenger didn't show up however staff on the flight to Perth were helpful good food once again and good service and legroom on the plane. Will definitely use it again.","","","Economy","","8.0","4.0","3.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Batman","Australia","2013-11-04","Travelled Sydney - London and return on QF1/2 in Premium Economy. Believe it was worth the sale price we obtained the tickets for but not the normal full price. The cabin service was excellent as we're the meals and entertainment system. The only downside of the trip was a late return into Sydney resulting in a missed connection. We were told we would be on the next flight but at domestic transfer we were told our domestic booking had not been changed and as there were no seats on the next flight we have to weight another hour for the flight after.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Burgess","Australia","2013-11-04","Sydney to Santiago and return. Food was terrible Qantas have cut so many corners in recent times they may as well tell you to bring a packed lunch and your own drinks. Service was slow airplane turned into a dustbin in the 12/13 hours I was on it. Seats although reconditioned were not comfortable and arm rests didn't retract fully. In flight entertainment was ordinary. Very disappointing. I definitely wouldn't recommend Qantas for long haul international flying anymore - they've had it.","","","Economy","","5.0","2.0","3.0","1.0","2.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Kemp","United Kingdom","2011-05-22","London to Manila via Dubai and Brunei. You stop at Dubai for 2 hrs then a two hour stop at Brunei makes the journey very long. Service was good food okay but not enough tea/coffee served during the flight.","","","Economy","","6.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Hung","United Kingdom","2011-05-18","London-Bandar Seri Begawan stop over Dubai then change to HKG. Boeing 777-200 not too old not dirty cabin crew friendly and service pretty good. Seat layout is very reasonable 3-3-3. Enough leg room food not very good but not too bad - but the total flight time is over 20 hrs.","","","Economy","","6.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","B Wong","United Kingdom","2011-05-16","Food wasn't the best I've had but it was edible. Plane was very cold on all flights - the stopovers were very annoying waiting around and everybody trying to get off the plane at once. Cabin crew friendly and attentive although I didn't liked getting woken up on my way from Brunei to Hong Kong asking if I wanted some food.","","","Economy","","7.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Hill Roger","United Kingdom","2014-04-03","Perth to London via Doha. Perth to Doha Boeing 777 had reasonable legroom. Service adequate meal selection poor. Doha - London Boeing 787 restricted legroom with impediment under seat in front. Again meals not great but good service. Both legs on time. Had to change flight 10 days before departing Perth at great cost.","","","Economy","","6.0","2.0","4.0","2.0","4.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Kessler","Malaysia","2014-04-02","Geneva-Doha Doha KL on 29th/30th Jan 2014. Embarkation at Geneva was smooth and efficient. The flight attendants were most attentive and the food excellent. Arriving at Doha and going to the Premium Transfer complex is a breeze. Food seating capacity showers it is all there and certainly a notch over most other airlines' premium facilities I would say. Had a few hours to spend in the Premium facility and time passed quickly. The flight from Doha to KL was excellent also: flight attendants present and anticipating your needs. The food very good indeed. My only problem with the Airbus 330-300 is the angled seats when trying to sleep. I thoroughly dislike them as there is not much space to put things away and one is not lying flat (I need a flat surface for medical reasons). I don't understand why the seats are angled in the Airbus but not on the 777? I hope to fly again with Qatar but on their Boeing 777 rather than on their Airbuses.","","","Business Class","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Williss","Australia","2013-11-04","DRW-ADL. Upgraded to Business Class great flight all round. Older cabin but still great seats nice lunch offerings and plenty of top notch wine. Service was very good and purser devoted his entire time to passengers making sure they had everything they wanted. Nice touch with Maggie Beer ice-cream after lunch. Very pleasant flight and thanks to Darwin Qantas Club for the flight upgrade.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Henry Tib","Australia","2013-11-01","Domestic flights Adelaide - Alice Springs Cairns - Melbourne - Adelaide. All flights on time mature efficient and pleasant cabin crew. Catering was good and on the Cairns to Melbourne flight a choice of hot meal was offered. IFE available on two of the flights with recent films.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Cubitt","New Zealand","2011-05-04","Auckland to heathrow and back cabin freezing on all flights - very uncomfortable. Staff good food not that good often cold. I would fly again if price was right but stop at Dubai/Brunei very tiring as you cannot sleep. Toilets smelly even though the staff cleaned them told it was a new aircraft but it was not.","","","Economy","","7.0","","","","","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","C Feros","Australia","2011-04-27","Business Class into Brunei and back to Brisbane on more of an experience likened to ""can't be bothered with you class"". Safety instructions barely comprehensible no indication of where toilets are curtains drawn all night where staff congregate and socialize but you will see no staff all night. Breakfast terrible - no other offerings are given to you due to the excuse ""we don't have any"". The staff were very offhandish only one toilet was offered for use of all business class passengers as the opposite toilet was closed during the trip. At 5pm in the afternoon the blinds on every window had been drawn by staff and we were expected to go to sleep which about 5 of the 12 or so travellers were doing in the darkened cabin. A member of staff doing a surprise stroll to other end of aircraft nastily says ""keep your voices down as other people are sleeping"". We were chatting to each other in our seats quietly. This was a disrespectful nasty stewardess with bad attitude. I would never fly with this airline again. Try to find their website with the complaints or public relations section I believe it is impossible to find.","","","Business Class","","2.0","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","F Power","Australia","2011-04-27","Brisbane to Kota Kinabalu via Brunei Kuala Lumpur to Brisbane via Brunei in economy. I was pleasantly surprised with service - courteous and attentive. Requests for gluten free food met and quite tasty. Seats ok and reasonably comfortable.","","","Economy","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Henning Hansen","Denmark","2014-04-02","CRK-DOH-CPH on March 22-23. A330 and B787. Clean Planes and fine service onboard especially from Clark. And plenty off room at B787 from Doha to CPH even in the middle row. The Airport In Doha is not the best all the bus driving to and from the planes is annoying.","","","Economy","","7.0","5.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Morris","United Kingdom","2014-04-01","LHR-DOH-COK. While the outbound flights were comfortable with clean planes and reasonable service our return flights were terrible. It all seems to depend on how busy business class. From the start checking in at Cochi airport took such a long time since the person at the desk seemed to have a difficult time checking in our bags through the London. As always the business lounge in Doha was packed. The main problem was on our morning flight from Doha to London. When breakfast service finally started we were informed that only 2 of the 5 mains that were listed on the menu were available. They were a choose of pancakes or waffles. Basically not much of a choice. When I asked if I could get more fruit or muesli I was told 'No'. The snack that was offered just before landing was also very limited and nothing of interest. Overall the in-flight service was terrible. Their response to my comments about the lack of choice for breakfast was that if I wanted a special meal I should have requested one. I would not recommend flying them in any class given their poor in-flight and customer service.","","","Business Class","","5.0","4.0","2.0","2.0","2.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","D Weiss","United States","2013-11-01","Excellent service even though seat pitch were 31"" it was more comfortable than I would expect. Business class on upper deck 747-400 seat are very good and peaceful. Food not great eggs were served almost raw. Entertainment was good.","","","Business Class","","8.0","4.0","5.0","2.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","R Jones","United Kingdom","2013-10-29","Flew DXB-LHR in Business on the A380. A bit of a bland product in my opinion. Very minimalist and lots of extras missing. Amenity kit not worth bothering about. The evening supper was difficult to eat on the tiny plates with and most ended up on the table cloth. But generous with the drinks and I had a few hours deep sleep on the very comfortable flat beds. Breakfast a la carte and pre-ordered was good and made up for the poor super. Would prefer Emirates any day on this route but it made a change. Baggage delivery was fast and overall satisfied.","","","Business Class","","7.0","5.0","4.0","3.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roger Stone","Australia","2013-10-29","SYD-HKG-SYD in Premium Economy - two of the most unusual flights I have ever had but which don't seem to fit the Travel Experience categories. Qantas has a great premium economy product: very good food and wines and generally excellent service in this part of the cabin. However on this set of flights I had unhappy experiences: for SYD- HKG I did not get my usual window seat preference even though I am a platinum frequent flyer. This is sort of ok but after take off I was asked to swap seats with someone who couldn't get his IFE to work which I was pleased to do but then found myself surrounded by a bunch of passengers who were it seems trying to drink as much alcohol as possible and who invited their mates up from the back of the plane to join in the party which generally took place in the isles or at the front of this cabin. This made for a terrible flight experience as one could neither work nor sleep due to the loud talking and calls for more drinks - which I was slightly surprised to see Qantas staff obligingly provided. On the return travel the staff at the boarding gate insisted on changing my boarding pass to give me one for someone of another name (it was a woman's name as well and I am not a woman) and then arguing with me that this other passenger was me! A bizarre and embarrassing experience to say the least especially as this also held up the boarding process for some time with other passengers glaring at me as if it was all my fault. My guess is that this boarding pass was for a woman who they had given my original seat to. Thankfully the situation was sorted out by a senior staff member as it turned out I was to be provided with a business upgrade - which was excellent.","","","Premium Economy","","5.0","4.0","4.0","4.0","2.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Sebastian","United Kingdom","2011-04-24","LHR-BKI-BWN-DXB-LHR on economy with family including kids. Very reasonably priced tickets and although B777s (leased from Singapore Airlines) are showing their age. AVOD was limited compared to the latest systems on gulf airlines. The cost cutting was evident : very poor quality meals no toys for the kids limited choice of newspapers. Cabin crew were indifferent and not particularly friendly. I used to fly the airline regularly over a decade ago when it would have easily earned 4 stars but for the price I paid I can have no complaints.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Darlow","Canada","2011-04-19","MEL-BWN (777) BWN-BKK (A320). Booked this flight several months in advance at an almost impossible price (at least $300 cheaper other airlines). First flight was on a very old 777 but well maintained. I slept most of the flight only waking to eat. Attendants friendly and welcoming. Second flight was on a newer A320. Again attendants fantastic and extremely polite and attentive. Despite being a shorter flight we were offered hot meals which were delicious considering the price we paid.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Frampton","Australia","2011-04-10","MEL-BWN on B777 BWN-SGN on A319. Both full flights seat pitch on 777 quite good (with pillows & blankets) A319 not so good. Food out of MEL at 0050 was a sandwich handed out with no description but a choice of 2 hot breakfast options as we approached BWN. Water/juice handed out at regular intervals as well as hot towels. IFE with good selection of movies worked well on the 777 - no complaints. BWN airport is very basic but we chose flight connections with less than 1 hour. There was a right kerfuffle over a family seating allocation on the BWN-SGN flight which was fun to watch as voices raised and only sorted out when 2 people stood up and offered to move to fix the situation.","","","Economy","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Aweidah","Palestinian Territories","2014-03-31","AMM-DOH-AMM in economy both ways on 777 ER 300. Plane in excellent condition very clean and seats extremely comfortable with plenty of leg room for a big guy like me (I am 6 ft 2). Inflight entertainment excellent with plenty of choice. The only real let down is the food which was terrible both ways and overwhelmed staff who did the bare minimum. The buses to the plane in Doha are a nightmare and it took over an hour to board the full 777 which resulted in a minor delay. The new Hamad airport should solve this pretty soon. The price was cheap I would definitely use them again in economy especially in long haul since the comfort they offer beats out Emirates or Etihad any day. European carriers business class is worse than QR economy.","","","Economy","","7.0","5.0","2.0","1.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Lee","Singapore","2014-03-30","Singapore to London (via Doha) Economy on 21-22 March 2013. QR 939 (77W) and QR 009 (A346). Boarding was a bit slow at Singapore Changi Airport but once on board seats were wider than most airlines and plenty of legroom! Staff were extremely professional towels and sweets handed out before take off meals promptly served upon departure cabin crew brought drinks regularly to customers etc. Touch screen IFE on the 77W was excellent though not as many choices as their Mid-East competitor Emirates. Smooth landing in Doha before midnight. Connected to QR 009 four hours later onto a A346 - service was once again excellent with regular drinks services and meals served promptly. The IFEs on the A346 were older but choices of movies the same as the 77W. Seats were once again comfortable but this time there was less legroom and seat width. Landed in London on time and bags on the belt within half an hour. Extremely pleased with the service and excellent value for money.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Ray","Australia","2013-10-29","Old faithful. SYD-MEL-SYD 24/25 October B767. Great Service on a comfortable if rattly business class seat. Compared to the current dreadful A330 business seat to Perth that I'm dreading to have to sit in for 5 hours in a few days time I'd happily have the old seat any day. Someone should start a campaign to ensure Perth bound business passengers have as much comfort as we get on these old birds.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Bemrose","Australia","2013-10-29","Economy domestic Perth - Brisbane 767-300 refurbished aircraft. FAs all friendly and helpful stopping to chat with pax when not busy. Breakfast tasty and 2 drink runs. Downsides - many iPad entertainment units not working food service took 45 mins to travel from one end of cabin to another just to hand out breakfast. At least was a choice even on domestic. Very happy overall and landed 30 mins ahead of time.","","","Economy","","5.0","4.0","5.0","5.0","2.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","A Rawling","United Kingdom","2013-10-25","We were not expecting much having previously flown Air Asia (not recommended!) so when we boarded the flight we were met with very professional friendly and approachable staff. Then we were served good food and wine had great access to a good list of films and other entertainment. We were very comfortable and well accommodated by the staff. I'd go so far as to say I enjoyed this flight!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","L Newbury","United Kingdom","2011-04-03","Flew to Perth on new 777 aircraft. We ordered low fat meals and they were excellent. Cabin crew friendly and always available. Soft drinks available and the legroom was good. Timed our stopovers so that we only had 1 hours in Brunei and Dubai. The complaint I have is regarding the inflight entertainment too limited but you cant have it all.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Rudd","United Kingdom","2011-03-18","LHR-AKL in Business on the old Singapore 777's. The cabin was a little tired but for the price was fine. Found service from crew excellent. There always seemed to be someone there when you needed them. All addressed you by name and very respectful. I was a little sceptic as to what the seat would be like as there is no information on the Royal Brunei website at all! Was an angled lie-flat seat and I did manage to sleep on all flights. Pillow and duvet were really good. IFE fine food was a little strange. On the Brunei website they say that food is on demand. That wasn't the case. The crew came around with a badly photocopied menu saying that because it was the end of the month the menu was changing so they didn't have any. I only ate one main course on all of my sectors which was an overcooked steak with lumpy mash. The food at the lounges was good so we ate there. There seems to be a little confusion from others re the Alcohol situation. The crew will provide mixers and ice etc but you must pour your own spirits. Alcohol is not allowed through Brunei unless it has been sealed by Duty Free so for out of LHR you are fine. Dubai - Brunei fine if you want Alcohol on your sector from Brunei - wherever it has to be taken into Brunei sealed declared to customs and them not unsealed until you are on the plane out of Brunei. We had one of the long 10 hour stopovers in Brunei. Outside the airport was chaos 300 odd people who didn't know where they were going. Just because you are in business class you still have to go on the bus to the hotels however we were given a nicer hotel. The Rizquin very nice and attached to a shopping centre which was handy. All of the food at the hotel was paid for including room service. Lounge at Brunei was tiny but had everything you need. Showers wi-fi etc and the best Beef Rendang!. All flights between London and Brunei stop in Dubai when you have to do a strange walk around in a circle and through security but it was nice to stretch our legs. I would fly with them again if the cost difference is as great.","","","Business Class","","8.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Andrew Miller","United Kingdom","2011-03-15","Heathrow to Auckland via Dubai/Brunei. Staff were attentive IFE adequate seats extremely good and food as good as any we've had on a plane. There is no problem taking alcohol on board for personal consumption and we took gin both in and out of Brunei without any problem - a superb airline at affordable prices.","","","Business Class","","9.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Lee","Singapore","2014-03-30","Paris CDG to Singapore (via Doha) Economy on QR 38 (A346) and QR 938 (B77L). Boarding was fast at CDG and flight left on time. Service on this flight was excellent - crew brought drinks regularly meals were served as soon as flight departed Paris and snack was give before landing at Doha and always a smile on the faces of the crew as they went around the cabin. There was leg space and seat width on the A346 but luckily for me the flight was not full and I had a whole row to myself. IFEs were older but nevertheless selection of movies were good. Extremely smooth landing at Doha before scheduled arrival time transfer to the terminal took about 10 minutes but once inside was able to connect to my next flight to Singapore with time to spare (I had a 1 hour 25 minute transit). QR 938 to Singapore on newer B77L flight was even emptier than the last so another row to myself as well. Seats wider on this aircraft with lots of legroom. Service was excellent once again towels and sweets passed around drinks came regularly breakfast served after takeoff and snack served before arrival in Singapore. Flight landed ahead of time. I would certainly recommend Qatar Airways and look forward to flying them again on my next trip - the airline is really going places especially with the new Hamad Airport set to open its doors within the next year or so.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2014-03-30","NBO-DOH-SGN on 29 March. Airbus 320 (3x3 seat configuration) and 330 (2x4x2 seat configuration) respectively. Aircraft's neat and in good condition. Flights on time. Announcements were good. Staff attending and try their best though rarely suggest outside the box. Priority members highly respected recognized and acknowledged. FAs hardworking and attentive call buttons answered quickly. IFE good but not of my priority. Night-flights after midnight serve no dinner in economy very annoying for me. No beer options only a trivial Heineken is offered. What a pity as the world have so much better options to offer. Doha airport still a nightmare packed and imprisoned in busses without information or reasoning. A 2-days delayed bag from my previous trip was not compensated.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","C Tregenza","Australia","2013-10-22","I travelled Qantas Premium Economy as part of British Airways from Brisbane to Singapore and return. The trip over was great but on the return I had a person in front who had his seat fully reclined I was unable to even bend over as there was so little room. I also had difficulty getting out of my seat because of the distance between seats. This was very disappointing considering the extra cost. The service and food were great. It was a sad finish to a good trip.","","","Premium Economy","","8.0","3.0","5.0","5.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Karen Salvaterra","Australia","2013-10-20","My husband and I recently flew to Grand Cayman to visit our daughter. We flew with Qantas from Brisbane to Los Angeles before travelling on to Cayman then returned with Qantas from Los Angeles. We have travelled extensively in recent years but due to poor experience with Qantas over 25 years ago had not used Qantas since then. We were very impressed with Qantas on our recent journeys. The staff were professional relaxed and very accommodating not only to us but to passengers around us. The cabin was clean well equipped with blankets etc for our long trip. The entertainment devices worked well. Most of all I felt the little extra touches made the trip more comfortable - bottles of water without needing to request water extra snacks in case of ""the munchies"" during the night or other than mealtimes. The standard of food was well above any of the many airlines which we have used in recent years. Overall Qantas made us feel very proud of ""our airline"".","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","David Powell","France","2011-03-09","Heathrow-Brisbane return. I am coeliac and have a gluten free diet which was served without a problem and was very good. My wife was not so impressed with standard meals. On the way out we had a break in Brunei 10 hours in a hotel room and wished we could have had the same on the way back. The plane was clean and staff very attentive. The inflight entertainment was varied but screen was small and on the trip back my screen was not clear. Brunei airport is the scruffiest I have been to. There is little to do and the toilets were malfunctioning and down a long staircase. The stairs were filthy. And the schedule on the way back is a killer. 7 hours to Brunei wait for 3 hours 8 hours to Dubai wait for 1.5 hours 7 hours to LHR. And if you can't sleep it takes a week to get over. With the huge price advantage I would use them again particularly now they have a flight to Melbourne but I will probably pay to break the trip back either in Brunei or Dubai.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","K Chong","Brunei","2011-03-03","BWN-DXB-LHR onboard B777-200ER an ex Singapore Airline aircraft. Seated at the window seat the window is covered with some mess - requested a hankie from a cabin crew it took ages (reminding twice) to deliver. First leg food was alright requested SFML delivered. But second leg after 1 hour stopover in DXB a new set of crew took over and they left out my requested meal. IFE broke down an hour after airborne moved my seat to the back near the toilet. Toilet never serviced as the smell was awful - a few fellow passengers did complain to the crew but no action taken. One of the crew even told us 'there is nothing we can do about it move to the front if you prefer.' This is the cheapest ticket to LHR by an Asian carrier from SE Asia. but is it worth it? The aircraft is old and smelly interior was seen a decade ago although RBA advertised it as a new aircraft B777 which is not.","","","Economy","","3.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Chris Hall","Australia","2014-03-29","Melbourne to London via Doha. Late leaving Melbourne by 2 hours we missed the connection at Doha. Waiting at Doha airport gave me time to check the departure boards and every single plane was late departing. At times there were nine planes waiting to takeoff. We boarded our plane on time but then waited 70 minutes before it took off. It was a tired old A330 clean but hopeless AV system with controls fastened to the side of the seats which were difficult to operate. Immigration at LHR was prompt but we waited for more than an hour for our bags! Doha Airport just cannot handle the increased number of flights as Qatar Airways increases the number of flights. This can only get worse until they get a second runway.","","","Economy","","2.0","5.0","0.0","5.0","2.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R András","Hungary","2014-03-28","NRT-DOH-BUD Tokyo to Doha was on a 772LR. The service was excellent with choices ranging from Japanese dishes to westerner quite nice selection of wines as well. Inflight entertainment was good with plenty of movies to chose from. Even though the seat wasn't a fully flat bed I had a good sleep and woke up rested before landing to Doha. The next leg to Budapest was on a 321 not bad but you can't compare it with the business class from the wide- bodied aircraft's. Overall I would recommend flying Qatar Airways I had a good experience.","","","Business Class","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Wiegmann","Germany","2014-03-28","FRA-DOH-DXB-DOH-FRA. First 2 and last leg on 788 DXB to DOH leg on A320. Overall good experience 788 is a great plane clean toilets nice seats good IFE. Excellent wine selection which you often only find in First Class of other carriers. Food was poor no taste and little selection. That was better when I last took them. Staff were great on all flights and hopefully the transfer in DOH will one day be without busses. However: Staff in Frankfurt on check in as well as in DXB (both contracted) were unfriendly not interested in helping and the look and feel of the check in area was in both cases shabby.","","","Business Class","","7.0","5.0","5.0","3.0","5.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Francis Belanger","United States","2013-10-15","QF12 16 Sep 13 - leaving Boston. QF11 29 Sep 13 - leaving Sydney. I have nothing but praise convenience and comfort to my review of Qantas. My seat selection although a bit more money was an exit seat (66A) onboard Airbus 380. It's worth the extra for an exit row seat. The crew was very hospitable and pleasant along with the hot food and drink that made the flight much more enjoyable.","","","Premium Economy","","7.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Roy Clogstoun","Australia","2013-10-13","Brisbane to Sydney on QF545. After experiencing rude ground staff and chaos on Jeststar on the journey up to Brisbane my children and I were quite pleased to be 'upgraded' to Qantas after our Jetstar flight was cancelled due to technical reasons. We were not allowed to have our boarding tickets printed until a hour before the flight but this was not Qantas' fault as they were waiting for Jetstar to provide then with the names of all the ""bumped off"" Jetstar passengers. It was a delight to fly Qantas the staff were welcoming and friendly very professional and the snacks ample but tasty. My 8 year old was given a child's pack to keep her distracted. The plane left and arrived on time.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R O'Callaghan","United Kingdom","2011-03-03","Late booking flew London-Auckland return. Staff first rate food is fine and no alcohol was not a problem. Leg room fine for economy. Stopover at Brunei is boring.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Reynolds","United Kingdom","2011-02-26","Excellent trip to Australia and back. Cabin crew well presented attentive and unobtrusive but there if you need them food is good and plentiful. No alcohol but a frequent round of soft drinks tea and coffee. I will certainly fly with them again. I also liked the 2 stops it broke up the long haul element.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Paul Hunter","Australia","2011-02-22","Check in average plane was old and tired with very poor audio visual. Cabin staff very average and not so helpful food was poor and no alcoholic beverages. Brunei airport a real disappointment as was the aircraft and overall experience.","","","Business Class","","2.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T McLaughlin","United Kingdom","2014-03-27","Travelled from Manchester to Melbourne in December. First time travelling with Qatar Airways was not disappointed. Our seats were very comfortable and the service was first class. Looking forward to our next trip with Qatar.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Max Charles","Australia","2013-10-13","Flew from Melbourne to Los Angeles. Seat extremely comfortable and reclined into fully flat bed. They give you a mattress that smoothes out any lumps and bumps in the seat. I was able to get about 7 hours sleep. There was so much legroom I could stretch my legs out as far as possible without hitting anything in front of me. The staff were relaxed yet professional. The lounge was a great place to talk to the people you are travelling with. The sleeper suit was very comfortable and the items in the amenity kit provided an excellent experience. The food was what you would expect in first class. Qantas will be my first option when I travel.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Matt Omatic","Australia","2013-10-13","SYD-LHR 31 August in Business Class. A380 is a great aircraft to travel in. Plenty of choice on the IFE. Crew attentive and the food on Qantas is the best I've tasted of all four One Worlds I've travelled on in Business Class. Pleasure to eat the soups are wonderful and mains I've tasted are restaurant quality. But please Qantas don't cheat on desserts I like to have a choice there too and certainly not just ice cream. In addition the pick up service takes a lot of anxiety from the trip. Value for money wasn't relevant it was an FF ticket.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Donald Phillips","United Kingdom","2011-02-22","Heathrow to Brisbane return. B777 was comfortable inflight entertainment good and the meals excellent. The cabin staff were courteous and attentive. We would have liked a little longer in Dubai to shop. This was our second trip to Australia using Royal Brunei and in my opinion they can't be beaten on price and service.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Miller","United Kingdom","2011-02-13","LHR-AKL. Only one minor delay at Brunei for a broken seatbelt that was quickly fixed. The service was excellent with friendly crew and food quite good. Didn't miss the alcohol on board - plenty of soft drink options instead. IFE system worked on all legs with a reasonable choice of movies etc.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Coppinger","United Kingdom","2011-01-03","We used the carrier on the recommendation of a friend who had flown economy and we found the experience to be below par. We flew Business class with two teenagers in economy. Their seats were what you might expect for the price (tight and cramped) but the business class seats were pretty uncomfortable too. The food and service were offhand and our sons were not allowed into business class despite there only being two other people in the entire section for the last sector. The flight was delayed leaving Heathrow the unpublicized stopover in Dubai curtailed and the Bandar Seri Begawan experience brought me back to flying 20 years ago. Not worth the pennies that we saved in retrospect. And we only found out about the lack of drinks after we had booked - don't try to bring your own despite what the airline says - they take it away from you in Bandar Seri Begawan!","","","Business Class","","3.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Kim Ly Khim","Canada","2014-03-26","Montreal Canada to Phnom Penh Cambodia. The service was more than I expected helpful crew. I had time to visit Doha at night during my transit. From Doha to Phnom Penh the flight was also agreeable but I was disappointed that no message was made for boarding. One hour before departure I started seeing people getting in line to embark. I waited until the last moment and mentioned to the Qatar staff that I didn't hear any announcement for boarding was that common practice? The staff member replied that they usually made an official announcement but this time they had not Besides that I really enjoyed flying Qatar Airways.","","","Economy","","9.0","3.0","5.0","4.0","2.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Young","France","2014-03-24","We flew from CDG via DOH to JNB and couldn't have been happier! Food and service excellent. Very clean toilets. We didn't use the inflight entertainment and therefore can't comment. Bus ride from plane to terminal seemed to take forever. Premium Terminal hopelessly overcrowded when we got there without a single table for 2 in sight. Fortunately we didn't have a long transfer time on our way back to CDG and could almost board immediately. We will definitely continue to take Qatar Airways for all of our long distance flights even if it means changing planes in Doha instead of going direct. Not only is Business Class so much more affordable than other European airlines but it is simply so much better as well! Keep up the great service!","","","Business Class","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Matt Omatic","Australia","2013-10-13","HKG to SYD 26 September. Late switch from A380 to 747 was disappointing and a worry I was about to cop a tilted flat seat. All fine it was a refurbished 747. Good crew IFE and great food (slow roasted lamb shoulder on couscous! And a real dessert not just ice cream.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","G Gifari","Australia","2013-10-10","QF767 on a B767-300. BNE-PER. Red-eye flight. Overall the service was good but I wasn't satisfied with the journey. My flight at BNE was supposed to depart at Gate 24 at 2005. Then there was an announcement that a different Qantas flight had been delayed and will depart from a new gate Gate 24 at 2000. Moments after they announced my flight has been changed to Gate 23 and is delayed by one hour. When we got on board the plane had not been refuelled and we sat for another hour. So that was a two hour delay. The cabin didn't smell very nice and the duvet/blanket needs to be washed. During flight however the service was great. The IFE was an iPad and it was actually very good. My dissatisfaction for this trip stems after contrasting it with the return flight I took with ""Qantas' main competitor"": they were on-time and managed to land in my destination 40 minutes early.","","","Economy","","6.0","2.0","3.0","3.0","4.0","","","2.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Sharp","Australia","2010-12-15","Return Brisbane- London. Plane was clean found food enjoyable and the friendly cabin staff came between meals with drinks onboard entertainment was good. Having 2 short stops on the long journey (Brunei-Dubai) was one of the reasons we chose Royal Brunei - an added bonus the fares were cheaper.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","L Teoh","Singapore","2010-12-08","Singapore to Auckland transit nearly 24 hours in Brunei. Took up the Holidays in Brunei package which included a hotel stay 2-way airport transfers. Food on flight was okay entertainment good and service from flight attendants average. We had our luggage checked-in through from Singapore to Auckland. When we arrived in Auckland we found our luggage broken into and ransacked padlock missing and some items in the luggage were either missing or broken. As we did not manage to lodge a complaint online in time (RBA accepts only complaints via email within 7 days) due to our tight schedule and sometimes we had no internet access the airline responded to say that they could not do anything for us. This is the first time we flew with them and the first time we ever lost something while flying.","","","Economy","","3.0","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","R Webb","New Zealand","2010-12-06","Flight from London to Auckland via Dubai and Bandar Seri Begawan. Boeing 777 clean well maintained and nice to see crew cleaning the toilets regularly. Staff attentive and friendly and more than enough food and soft drinks. It was nice to break up the journey to NZ with 3 legs and I will use this airline again.","","","Economy","","10.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Marriott","United Kingdom","2014-03-21","07/03/14 Manchester-Doha QR024. 08/03/14 Doha-Singapore QR944. 15/03/14 Singapore-Doha QR945 Doha- Manchester QR023. Agree with review left by S Lloyd. Doha transit not good. Bus to terminal - poor facilities in airport (went to Oryx lounge in the hope of a shower but advised 1.5 hr wait for towels). In-flight entertainment poor. Food awful. Been going to S'pore for many years I have used other airlines/routes which have given a better service.","","","Economy","","1.0","3.0","3.0","1.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Lloyd","United Kingdom","2014-03-13","QR24 and QR940 18/19 Feb 2014 and return QR939 and QR21 on 1/2 March 2014. Recently flew Manchester-Doha- Singapore and was dissatisfied with the whole service. Flights outward and return were delayed. In Doha we were left in a holding area with approximately 100 other passengers with no ventilation air con or access to water in high temperatures with seats for only a dozen people whilst was waited for the nonsense of being bussed to our next flight. This happened on both the outward and return flights. Onboard staff were unfriendly and everything seemed too much trouble. Food was mediocre at best and repetitive. The entertainment system is outdated. I cannot recommend.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Whittall","Australia","2013-10-10","Jetconnect Qantas: This little Kiwi subsidiary of QANTAS does ""across the ditch"" only and we flew from SYD-WGTN then home AKL-SYD. The crew were without exception fabulous people on both flights. Nothing was too much trouble for them. Food was average seats appallingly tight and hard. I am 5'7in and my knees were pressed hard against the seat in front of me. The poor passenger next to me in the middle seat could not find enough room to eat his dinner so I leaned out into the aisle to help him with space. This however meant the flight attendants kept banging into me as they passed. They apologised profusely but the aisle was so narrow they couldn't help it. Even for 2hrs 45 mins this was economy at its most uncomfortable. Never again. I feel sorry for the crew working in such a narrow space.","","","Economy","","5.0","1.0","5.0","4.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Huang","Australia","2013-10-09","Flew from BNE-MEL on a business upgrade award. The flight was delayed approximately 30 minutes due to late arrival of the flight deck crew from another flight but time was caught up in the air. The business product on the 737-800s was of the older variety with less comfortable seating and lack of inflight entertainment which were the only negatives. As always when Qantas service is good it is unbeatable. Excellent service for the full business cabin from the mature crew especially the CSM. When my travel partner asked for a lolly (to help with ear discomfort on ascent) the CSM gave him some vicks vapor drops from her own bag - and even gave him some more when we were descending which I thought was a really nice touch.","","","Business Class","","8.0","2.0","5.0","3.0","1.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Tony Woodhouse","Australia","2010-12-05","BNE-LHR via Dubai and Brunei. The IFE worked on all legs food was good (although the prawn starter seemed to have a very odd taste). I managed to purchase duty free in Dubai (sit at the front of the plane if you can then head straight to duty free after security screening buy what you need - no wandering around no time and head back to plane). The real downside is Brunei Airport - it is truly awful I had a 13 hour stop over and they put me up in hotel. Free transfers and it was clean tidy better than most actually.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Carole Cox","United Kingdom","2010-12-01","Heathrow to Perth via Dubai and Brunei. Planes comfortable cabin crew very attentive toilets at Brunei Airport clean. On return journey from Perth to Brunei the Airbus seemed smaller with less leg room and was rather warm. B777 from Brunei was a bit cool but staff were very pleasant. Food was good (if you like spicy which I do) and plenty of soft drinks. Only bit I didn't like was the very quick turn round in Dubai which was like a route march up to Customs and back again!","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Blaydes","United Kingdom","2010-11-03","Heathrow-Dubai-Brunei-Perth B777 comfortable staff reasonably attentive food ok though very repetitive. Welcomed the brief walk for short time in Dubai airport exceptionally clean. Brunei a different matter - toilets almost unusable thoroughly disgusted that customers would have to use these conditions Going out we had a 13.5 hour stopover initially booked a hotel for short time but when we saw the state of the taxis outside airport changed our minds so ended up staying in the airport. Brunei to Perth was not good plane very small and the male stewards less than helpful. Our return flight with thankfully only a 2 hour visit to Brunei airport didn't use the toilet waited to get back on the plane. Will never use this airline again.","","","Economy","","1.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pierre-Jean Trebuchet","United Arab Emirates","2014-03-11","DXB-DOH-BCN March 5th. Overall a not-too-bad flight experience but QR staff really showed disorganization and even lack of interest. DXB-DOH flight was a breeze. Transfer at Doha airport is obviously the same chaos Silver Privilege Club Lounge is quite grotty. DOH-BCN: A332 equipment totally disorganized cabin crew. Food was fair just fair. IFE very poor and repetitive. Arrival on-time at BCN airport baggage were delivered very quickly with PC priority respected. At least a fair value for money.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Chevtchouk Slava","France","2014-03-10","Flew for the first time with Qatar (CDG-DOH-MLE) and to be honest - I'm slightly disappointed. May be also my expectations were too high. Meals and wine cart are really very good. But the service is very slow. It's a real problem on the evening flight from Paris - it took almost 2 hours to have a dinner which is long as result - not much time to sleep. Seats are quit comfortable on A340 but not exceptional not comfortable at all on A321 (but it looks they will be replaced now). Transfer by buses in Doha is not an issue and Premium terminal is very big and provides a lot of place and different drinks and meals. What is strange: they don't serve champagne before take off in Paris but they do in Doha and in Male.","","","Business Class","","7.0","4.0","3.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","M Ray","Australia","2013-10-09","SYD-PER-SYD 8/9 October A330 QF575/582. The worst business class seats in the world. I have flown a lot lately for business and pleasure. Domestically (in Australia and abroad) and Internationally. These comments are specific to the A330 Sydney-Perth service that I've had to do several times now. I had need to fly to Perth for business and these comments take into account recent flights in the last 3 months on airlines as varied as LAN American Air Tahiti and Qantas. Today the excellent staff had to keep apologising for the lack of space on one of the most expensive sectors in the world. Welcome to coffin class - where you pay a fortune for the privilege of sitting in the most uncomfortable seats (and expensive) in the sky. Upright coffins. The passenger in front reclines into you. Your TV screen is at your side at lap level too close and in your face. I'm disgusted at the advertising - lie flat seats to Perth perhaps plain lies. Business class for bad backs forget it. The old 767s are far more comfortable. Domestically I've been loyal to Qantas but now it seems like TAA is back. That's Try Another Airline if you want comfortable business class seats to Perth.","","","Business Class","","1.0","1.0","4.0","4.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Terrie Rhodes","Australia","2013-10-07","I flew return to London from Sydney last month Qantas and Emirates. I chose Qantas for this trip as it was the most inexpensive option at the time of booking. I must say the staff were quite unpleasant though not so much so that you could complain. There was no drinks trolley no nibbles. A couple of hours or so after we departed Sydney the meal trolley came around and we were offered juice soft drinks tea/coffee or wine or beer with the meal only. That was it no tea/coffee trolley after the meal you had your wine/soft drink and coffee with your meal and that was it. Didn't see the staff until breakfast then. This was indicative of the lack of service. One passenger asked for a spare blanket and was told there were none and to put another jumper on. The seats also seemed ""flimsier"" than the other airlines I have used. I have not flown Qantas for years I gave up using them due to the rudeness of the staff which seems it has not changed. I must say that the meal were very nice though. This is probably the only good point I can think of. However if you want a budget airline service without the frills and don't want pleasant service then go Qantas!","","","Economy","","3.0","2.0","1.0","4.0","3.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Davey","New Zealand","2010-10-28","Auckland Kuala Lumpur via Brunei. Flight from Auckland to Brunei was just about empty. Staff very attentive. Hot towels before take off plenty of drinks. Meals fine. IFE was good lots on offer B777 was very roomy. Toilets were clean the staff kept them very clean. The staff did not disappear after meal service - kept the drinks flowing and service with a smile. Brunei - Kuala Lumpur much the same but the A319 had much less room no PTV. Service was excellent and attentive on this short flight.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","C Auckram","New Zealand","2010-10-24","Auckland-Brunei-Bangkok return. The main reason for choosing Royal Brunei was that for our family of 3 children and 2 adults it save us NZD 2500 for the return fare over the next best airline deals. Compared to other airlines I've flown there was little difference to larger airlines. My in seat tv screen had problems playing movies on one of the legs but was fine on the return. They tried to reboot it but this didn't solve the problem and my son had problems with the audio on his tv screen on the return leg - again rebooting didn't help. The airport at Brunei is a little lacking in options but we wouldn't hesitate to do this again - even though the trip took longer than a direct flight from Auckland to Bangkok.","","","Economy","","7.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","E Chabbert","France","2014-03-10","24/02 DOH-DPS on QR 944. The airline provides a high level of service with a superb wine list and meal menus. The seat on the B777 is great better for me than the new 787 one as I never travel alone and always wanted a window seat. Crew were excellent except on the short SIN-DPS. Premium terminal at Doha is fine but crowded and without enough facilities.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","I Radhiya","Spain","2014-03-05","I have traveled many times with Qatar Airways I am never disappointed and I feel their service is getting better. The last flights I had was from JKT-DOH DOH-ANK IST-DOH DOH-JKT. All staff were polite friendly responsive and helpful. For economy class the seats have more space than EK or EY. The only complaint is transferring at Doha was not as convenient as transferring in Abu Dhabi or Dubai.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Marcia Kimball","Australia","2013-10-07","Just returned from Amsterdam via Dubai on Emirates/Qantas code share. A Qantas ticket/Emirates plane and in late on 7th October. The staff who attended us seemed inexperienced inattentive delays with meals and served very close to landing. The two attendants seemed confused as to who had ordered what. Seemed like an economy service which is a shame given the cost for business class and as a frequent overseas traveller. Also a rude response from a male cabin attendant when waiting for the toilet some 3O minutes before landing as he was about to close/clean it? Could have redirected appropriately. Disappointing given flight over with Emirates had been excellent. Shame to experience uneven services!","","","Business Class","","5.0","5.0","2.0","3.0","5.0","","","2.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Dylan Orika","New Zealand","2013-10-07","AKL-SYD (737-800) SYD-BKK (Airbus 330)-SYD-BNE (737-400) BNE-AKL (737-800). First and the last I will fly Qantas. 737-800 wasn't to bad but service was very dull. Once we landed in Sydney we went over to the Qantas Service desk in the transit terminal and the staff were so rude. Had a bit of an attitude. After that we made our way through to our gate to depart for Bangkok. Flight departed 50mins late. A330 used on this leg was so cramped and ICE and seating was outdated!. Same thing on the way back through to AKL. I also flew Bangkok Airways from BKK-HKT return on the A319 and their service was much better although their english was limited. Shame on Qantas! Never would I fly with Qantas again.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Ryan","Australia","2010-10-24","Brisbane to Kuala Lumpur via Brunei. Boeing 777 to Brunei clean efficient service Economy seat good pitch friendly staff tasty lunch. Average entertainment but it sufficed. A320 to Kuala Lumpur only a 2 hour flight but nice dinner again but more cramped on this plane. Price is the winner here nearly half of other airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Vincensiu","Australia","2010-10-22","Brisbane to Singapore via Bandar Seri Begawan. In-flight service good flight attendants friendly and helpful. Inflight entertainment was alright. Meals were excellent although a little bit small in size. However the stopover wasn't the best moment - wireless internet in Brunei airport wasn't free. They expect us to purchase coffee in order to obtain the password. Also the free city tour is only available if passenger are flying to Brunei from Australia and New Zealand not from Brunei to Australia and New Zealand.","","","Economy","","7.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","L Stiles","Australia","2014-03-05","Travelled with Qatar 6 times now first 4 or so were great and was left impressed. The last few flights have seen a decrease in service. Having said that seats are comfortable in-flight entertainment is pretty good food is ok but doesn't seem to change often (if at all) and flight attendants really do depend - have had really great ones and have had rude ones. I find the service a big part of the overall rating. Would fly again but not before looking around.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Y Tomlinson","United Kingdom","2014-03-03","LHR to DOH en-route to Perth. This plane seemed very new it had a good touchscreen TV and a little tablet in the seat. Good movie options clear screen and sound. Seats were comfortable and roomy I also had 2 seats to myself which helped. Service was good the food was ok offered plenty and had some lovely bruschetta in-between meals. Boarded a different plane from DOH to PER this was definitely an older plane. I was in an aisle seat and it was the most uncomfortable plane I've been on. Staff never smiled and when you asked for a drink they seemed annoyed. The food wasn't that good. On the return I had an 11 hour PER to DOH and this only bearable because I luckily had a row to myself so lay down and slept. Again staff never smiled and there was only one girl who was friendly. On the next 7 hour flight to LHR I was absolutely freezing! So much so I had to ask for a 2nd blanket.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Dinala Gooneratne","Australia","2013-10-02","MEL-LAX and SCL-SYD-MEL recently. Flew on a mix of A380 B747-400ER and B767. All flights on time and the flight from Chile was 40 minutes early into SYD. Check in fast and swift. Seats comfortable. The B747 has updated interior similar to A380. AVOD IFE was excellent. Staff were a mixed bag. Some friendly and some were a bit cold. Only down side was food. Not good. Bread served stale. Salad frozen cold. The main portion tiny. QF have done away with the Cheese Crackers. However drinks were plentiful. Fares paid were good. Will use again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Christine Woodhouse","United Kingdom","2013-10-01","We flew business class on QF3 SYD-HNL as part of a round the world ticket. The cabin was in no way a business class cabin. The seats were reclining armchairs which is fine if there is plenty of room between rows but there was not. The consequence of this was that when the lady in front of my husband decided not to eat dinner but recline her seat to its fullest extent he had her head in his lap whilst trying to eat dinner. It was impossible to gain access to the aisle from a window seat without physically clambering over the person seated next to you not good if the person seated next to you is a complete stranger. When I enquired about the entertainment system I was told that there was an iPad in the seat back pocket I thought it was a joke. The iPad was streaming films etc but had to be held or propped up on the tray table impossible to watch and eat at the same time. The ear phone jack plug did not fit properly with constant loss of picture and sound every time you moved. Totally unacceptable in business class. It would seem that Qantas have no competition on this route and are therefore able to get away with offering this extremely substandard cabin to its business class customers.","","","Business Class","","4.0","2.0","4.0","4.0","1.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Horler","United Kingdom","2010-10-03","Heathrow to Auckland return via Dubai and Brunei - trip cost under £750. I am over 6' and was pleased to be able to sit in a seat with more legroom. Staff attentive the men better than the ladies to be honest. Food on the flights ranged from really excellent spiced lamb to a very poor English breakfast. Drinks frequently served and water on tap. Entertainment surprised me - 100's of music CD's several new films and a host of older films. Stopover in Dubai simple and the long walk through security welcome to be honest. Brunei airport is very old and in poor condition considering the wealth of the country - having said that it does only handle a small number of passengers. To get away from everyone sit upstairs in the tourist information room where there are comfortable tub chairs.","","","Economy","","5.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","John Hall","Australia","2010-10-03","Brisbane to Shanghai via Brunei in Business Class and found the experience satisfactory. The seats are about 95% lie flat meals were excellent as was service and the Brunei lounge very comfortable. Unfortunately the lounge in Shanghai is shared with China Eastern which needs a new broom! From memory the fare was cheaper than other airlines and I would use the airline again.","","","Business Class","","9.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Philander","United Kingdom","2014-02-25","LHR-CPT (via Doha). LHR lounge is phenomenal. Attentive service great food modern relaxing layout. Onboard seats great service lower than usual. Very sad to see the menus have still not changed in a year. It is sad to see levels in my favourite airline dropping. No value for money. I'm looking forward to see what my return flight has in store including a visit to the dreaded bidvest lounge in Cape Town which makes a wait in the terminal more pleasant than visiting the 'exclusive' lounge. Flagship premium terminal service and offering appalling. Will switch to another larger gulf carrier from now on despite frequent flyer status.","","","Business Class","","7.0","5.0","3.0","3.0","3.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Wawyk Mikolaj","Poland","2014-02-24","Warsaw - Doha - Bangkok: Our first flight was really good  the seat was very comfort and there was plenty of legs space . I'm very happy with this flight and nothing more to add  there was good foods friendly staff and a USB charger. Bangkok - Doha - Warsaw: Boeing 777 the plane was really old and my seat had a broken audio. We tested with 3 headphones and none worked so I had to sit for 7 hours watching the screen without any sound. One of the staff was rude we called her several of times and she ignored us and walked away.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","N Hai","Australia","2013-10-01","QF23 SYD-BKK (Airbus 330) and QF6 SIN-SYD (Refurbished 747). Flights left on time and arrived early. Seats were comfortable with sufficient leg room. Food was good plenty of cold drinks. Water orange juice and fresh fruit were offered throughout the flights. Lots of choices of movies etc.. The entertainment system was better on QF6 with large touch screens. Flight attendants young and not so young were friendly polite and efficient. Fantastic value. Highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Susannah Tennant","Australia","2013-09-29","I recently returned LHR-SYD via Dubai on an A380. After taking off from Dubai we were given lunch around 11.30 - 12.00 noon then 'put to bed' around 4.00pm. Blinds down lights lowered and nothing more to eat until breakfast around 4.00am. Snacks are supposedly always available but when I requested the biscuits listed on the menu only an apple could be provided. Why is it thought that travellers wish to spend around 12 hours in semi-darkness? Is it that we are less trouble to the crew when we are expected to rest/sleep for hours on end? A final point does anyone read these reviews and are they given any weight at all?","","","Premium Economy","","2.0","2.0","2.0","2.0","1.0","","","2.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","T Tudor","United Kingdom","2010-09-14","London to Brisbane the first leg of the flight was freezing. The selection of films was pretty poor and seat back screens very small. The meals are small by comparison to Singapore Airlines or JAL and not of such a high standard. The cost of the flight was cheaper by around 150 pounds but the lack of alcohol on board and the dire ladies toilet situation in Bandar Seri Begawan mean that I would be very unlikely to use this airline again. In addition being on hold for 29mins to talk to reservation staff at the Brisbane office is also a pretty poor show. On a positive note the cabin crew were polite and helpful.","","","Economy","","5.0","","","","","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Mynett","New Zealand","2010-09-14","Travelled return from Auckland to London and found them to be very good. I flew on the newly leased Boeing 777 which were great. Fair amount of space good individual entertainment system and good food. Staff attentive and friendly but also relaxed.","","","Economy","","10.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Sourbut Philip","United Kingdom","2014-02-21","London - Cape Town via Doha and Jo'burg on 6th Feb returning on 18th Feb. Outward flight from Doha delayed (awaiting connecting passengers) which meant I missed my connection in Jo'burg. This was on South African but booked as through ticket with Qatar. No-one from Qatar to assist on arrival. SA would not rebook. Had to search airport for Qatar desk (which was in international departures miles away (and well hidden). This was highly stressful after 2 flights. Return trip flight one hour late into Doha. Efficient transit meant I caught the London flight but again one hour late. It seems that the transit for many passengers is leading increasingly to delays. Inflight service ok. 777 comfortable - 340 less so and poorer AVOD. Choice of films etc was excellent. Food tolerable but had the same chicken wrap 3 times and breakfast orange squash described as orange juice was disgusting. 3 flights out of 4 were an hour late. I would probably try to fly direct next time.","","","Economy","","5.0","3.0","4.0","3.0","5.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Leewis","Belgium","2014-02-20","2/14 QR192 BRU-DOH. 2/15 QR806 DOH-NRT. BRU-DOH 787: Great seat and IFE. Good food and service. DOH Airport: Buses lines slow and bad communication. DOH-NRT 777: Feels old. Seat not bad. IFE cumbersome to work. Service and food good. NRT Airport: bus ride to terminal almost as long as the flight.","","","Business Class","","6.0","4.0","5.0","5.0","4.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Coenik","Australia","2013-09-26","Flew Melbourne - Perth return Business class. Flight over was great as on an international class A330 with angled lie flat beds. Service was great food was great seat was great. Left and arrived on time. Flight home was on a normal A330 with standard business seats. Note as much room in fact quite cramped after having tasted the international standard A330. But my biggest concern was that when they got to row 5 the selection of food was down to get what is left and be happy with it. Very disappointed that they run out of food selection on a PER-MEL flight in business class. Isn't that what flying business class is all about?","","","Business Class","","8.0","5.0","5.0","2.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Artthajinda","Australia","2013-09-24","SYD-BKK-SYD on QF23 and QF 24 A330. Seats 57 J and K. As a QF frequent flyer member and having enjoyed 2 other recent trips SYD to BKK return just when I thought Qantas were lifting their game in summary this flight was a big disappointment. Outbound flight was pleasant enough because the aircraft was near empty in the rear cabin allowing us to stretch out. Cabin crew accommodating. However I could not eat the main meals offered. Return flight full. The food again was unappealing. Main gripe was that the cabin crew did not request those seated in front of me to put their over-reclined seats upright for meal times. I had to ask the PAX to do so. Based on my previous flights with Qantas it is most apparent that the cabin crew makes all the difference and in this regard Qantas seems to be still a hit and miss affair.","","","Economy","","6.0","3.0","3.0","2.0","2.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Carole Smith","United Kingdom","2010-09-01","We have just returned from Auckland. Could not fault the airline - timekeeping cleanliness of aircraft and cabin crew service outstanding inflight catering was wonderful.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Griffiths","United Kingdom","2010-08-26","Brisbane-London flight was great service the best we've had. Stops were no problem food was nice - soft drinks on tap no alcohol rule wasn't a problem. You can buy at the airport and drink onboard - staff will give you ice and mixers but once its open you can't take it through to next stop.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Rawal","United Kingdom","2010-08-23","Travelled with family to Dubai from London. Staff were very attentive. Our travel agent forgot to inform Royal Brunei that we were vegetarian. The staff could not do enough to try and assists and had meal from business class given to us. Inflight entertainment was excellent and kept the kids busy.","","","Economy","","10.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Denzil Bourne","United Kingdom","2014-02-19","Flew LHR-CMB on 11 Feb 14 (via DOH). First Sector was on an A332. Aisle seat and IFE box was in the way but for a short leg wasn't too bad. Breakfast wasn't great. Second sector on an A320. IFE was from shared drop-down screens. Dinner was ok. Crew excellent as usual on both of these sectors. Return sectors with a long layover at DOH (I left the airport to visit the city). CMB-DOH 17 Feb 2014 was on a B777 excellent leg room but IFE screen kept freezing and restarting of its own accord. Once again Breakfast wasn't great. 18 Feb 14 DOH-LHR on the Dreamliner the reason I chose this carrier. Seat was comfortable and IFE seemed to have more choice. Crew excellent as they always are.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michael Hoffmann","Qatar","2014-02-18","QR817 27/1/2014. Food during flight very good while service was average as well as comfort of the seats. There is no where to store your glasses while you are sleeping. Drinks come only on request. Qatar Airways is not willing to transfer your baggage to another airlines. You have to pay extra or go through immigration to collect it and check in new. The infotainment is not that great. If the flight is cheap go for it.","","","Business Class","","5.0","2.0","4.0","4.0","3.0","","","3.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","K Ayre","Australia","2013-09-24","QF3 Sydney to Honolulu on 6 Sep and return QF4 on 18 Sep in business class. An old refurbished 767 with IPAD entertainment. The cabin staff were outstanding as were the lounge staff in SYD and Honolulu. The entertainment choices were somewhat limited but worked well except for the small in ear earphones which are a nuisance. The seat was comfortable but not full reclining and offered PJs on the overnight flight. Food was very well presented but more healthier and snack options would be good. Several of the main plates were loaded with mayo. Good value at a sale price!","","","Business Class","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Cheng Jun Lee","Singapore","2013-09-24","I was booked on a flight from Singapore to Brisbane in September. This was also my first time taking this airline. My family was a family of three. The plane operated for my flight was a refurbished Boeing 747 and was quite excited at that time as it was a refurbished aircraft. the economy class seats have a touchscreen IFE but I couldn't find the remote. Service for this airline was okay a smile from the flight attendants whenever they were serving us. The food is below average as I got a fish with rice meal for myself the fish was quite spicy which I did not like.","","","Economy","","6.0","2.0","4.0","1.0","4.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","G van de Waal","Ireland","2010-07-31","Parents and teenager UK to Auckland. The staff were attentive friendly and bringing whatever was requested. The food was more than ample tasty and interesting menus with small things to pick at if it seemed the wrong time for a meal. Seats are fairly spacious although the aircraft from Brunei to Auckland is a little tighter. The only drawback to my mind is the stop at Brunei where the ladies washroom had floors awash and no flushing toilets or hand- drying facilities.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","S Clemow","New Zealand","2010-07-18","Auckland to KL return. The price was far cheaper than any other airline and my 13yr old daughter can still travel with a childs fare. Check in easy flights on time planes fine and entertainment was working. Legroom excellent food and staff were great - even given flight packs and kids entertainment packs. Only had a short stopover in Brunei both ways but found a good coffee and free internet at the airport.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","M Buchanan","United Kingdom","2010-07-15","London to Brisbane via Dubai and Brunei. More legroom than when I flew with Etihad last year friendly staff very cheap tickets. Poor selection of films no power plugs in economy service is very slow - only a 3 hour window to sleep between dinner finally being cleared before they wake you for a snack. Brunei airport is expensive with nothing to do and a dire toilet situation no alcohol.","","","Economy","","6.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Neil Barker","Australia","2014-02-17","On my third return trip from Melbourne to Munich via Doha (777 MEL to Doha and 787 Dreamliner to MUC) over the last two years I found the airline to be still offering a high level of service and comfort to its passengers. The standards are high and Business Class on the Dreamliner is something special. The Business Lounge facilities at Doha are also a highlight. Would recommend this airline to anyone contemplating a trip to Europe in the future.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","G Stef","Iceland","2014-02-15","I and my wife were on flight London-Doha-Bangkok economy Jan 8th and return Feb 7th. The flight service food etc. were good but we expected more space between seats. For a long haul flight it is inconvenient to have the seat in front of you almost in your arms and sitting in the window seat causes a lot of disturbances when trying to move from the seat. The ticket price was fair and we arrived on time.","","","Economy","","7.0","1.0","5.0","5.0","4.0","","","4.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Craig Willis","Australia","2013-09-24","PER-MEL on the ""redeye"" which departs at 00.40 am. Allocated exit row seat 14D on Boeing 737-800 which was a great relief due leg room. Seat seemed to be partially made of concrete as which which ever way you sat it was hard. There was no way to get comfortable as there is no armrest on the right hand side of the seat due exit door. Staff were fine with regular drink runs of water etc. Flight landed 25 mins early into Melbourne but advised by the captain that there were no bays available as no aircraft had departed at that hour for anywhere so we were left sitting on the tarmac waiting for a gate. Overall a flight which had to be done but nothing special.","","","Economy","","5.0","1.0","5.0","3.0","2.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Williss","Australia","2013-09-22","DRW-PER. Cannot fault Qantas on domestic flights. Often travel this route and service always fantastic with lunch and complimentary wine/beer. Food very tasty great entertainment on offer but watched my IPad instead. Crew always seem to enjoy their job and always prefer the extra leg-room seats. Only paid $179 for this flight absolute bargain.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","P Jenkin","United Kingdom","2010-07-14","London to Perth via Brunei. A fair few of the in-flight entertainment systems didn't work mine included. I swapped seats on the next leg. Food fine seats a bit hard but the main complaint is the stopover in Dubai. I think two stops is a hassle - once I got to Brunei I was practically delirious with lack of sleep. I enjoyed the day tour though (took the 1.5hr tour of Brunei while in transit) and for the £500 return paid it was a bargain. There are worse airlines that Royal Brunei and I'd say Cathay and Malaysian are only a tad better. I would do it again if I found that same cheap ticket.","","","Economy","","6.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Sandra Wairau","New Zealand","2010-07-13","Auckland to Bangkok via Brunei overnight stop. No complaints about service food etc on the flight however the ladies toilets in Brunei are unacceptable. There are only a few the line to use them went out of the toilet room and into the main airport. If I recall there were only 2 european toilets that made the waiting even longer.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","D Kannemeyer","Australia","2010-07-13","I travelled back from London to Perth stopping at Dubai and Brunei in transit. No entertainment on the first 2 legs - 7 and 8 hours each so the flight was really long and laborious. The seats were too hard and with no entertainment system I really felt it. No explanation from the crew. Not good enough.","","","Economy","","5.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Mark McCullough","United Kingdom","2014-02-14","LHR-DOH-CMB 31 Jan. 777-3 on both sectors has a superbly spacious and comfortable lay-out. LHR-DOH was 1 hour late giving more time to enjoy great lounge but arrived DOH 15mins early and was the best J class flight I've ever had. Catering was superb but it seems you had to ask for afternoon tea service. DOH transfer was fine: yes the coach is slow but you're sitting comfortably and you get a view of the action of a busy airport. DOH-CMB also left late but there were no apologies or reasons from captain and no attempt to make up time en route.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Mark McCullough","United Kingdom","2014-02-14","CMB-DOH-LHR 12 Feb. Excellent 777-3 first sector then less good less spacious not horizontal seat but acceptable A330-3. Both sectors left and arrived late without reasons or apologies from captain which is slack. Breakfast on 1st sector could have been better and more substantial as most pax would have had very early start to get flight and lounge at CMB didn't offer much. Boarding at CMB is hectic but J class pax were told to push their way to the front! Would be better if they called you from lounge after the melee had died down. Short transfer was fine at a quiet mid day DOH. LHR sector crew very nice but service procedures could be improved - they needed reminding to serve my partner and I together so we could eat at same time. Angled lie flat seat was OK for daylight flight. You had to ask for fast track immigration invitation. J class bags came last at LHR not QR's fault.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J R Hubbard","Bulgaria","2014-02-13","QR219 4th Jan. Having been a Privilege club member for 10 years I have seen the standards of service and quality of catering markedly decline. I flew Sofia-Doha last week. Having identified myself to cabin crew as a club member instead of being given an early choice of menu items I was told when they served dinner that my first choice was finished. However they somehow rustled up my first choice unfortunately it was inedible. Wine which used to be served in proper half bottles is now dispensed in plastic cups my request for a second glass was granted rather grudgingly.","","","Premium Economy","","3.0","3.0","2.0","1.0","2.0","","","2.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","P Williss","Australia","2013-09-22","PER - DRW. First stop Perth Qantas Club which was incredibly quiet due to being a Saturday morning. Love the pancakes and barista coffee. This flight always serves a cooked breakfast and the scrambled egg tortilla was great. Coffee seems to have improved on these flights and mini Anzacs are a nice little touch. Got great fares for this flight and would choose no other airline to fly.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Vlies","Australia","2013-09-22","QF 130 14/9/2013 Shanghai - Sydney. Sydney - Hong Kong 6/9/2013 QF 127. I have travelled with many airlines over the past 30 years. This was my first and last time with Qantas. Rude cabin attendants and very poor food. None of the 4 people around me could eat their breakfast.","","","Economy","","3.0","3.0","2.0","1.0","3.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Andrew David","Singapore","2013-09-16","QF81 Sydney-Singapore. Flight delayed 2 hours. Food took a long time to serve as by then passengers were hungry. No hot towel service or drinks and nuts service prior to main meal understandably due to the delayed service. My special meal order ignored - meal not loaded according to crew. Had to take what they were serving as so hungry by then. Small portion meals you can tell there is budget cuts. Hungry passengers later asking for food was only offered pretzels. Hot chocolate service without peppermint tea although it was mentioned in the menu card. Crew walked through quickly without paying attention to passengers as they did the service had to stop them to get coffee as they just chatted away in their own world while supposedly doing a coffee/tea service. Crew generally okay some better friendlier but there was a senior attendant who seemed unhappy to be on the flight - showing her displeasure with attitude like throwing things around on the trolley and not looking at passengers when serving. Overall it just an okay flight if you don't have any high expectations but when compared to SQ or EK they are just falling behind and not as polished.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Stephen Roberts","New Zealand","2010-07-06","Auckland to Kuala Lumpur via Brunei. Flight booked and paid for direct with RBA in February 2010. Flight schedule changed three times before departure from Auckland. RBA deny bumping us off flights. Previous experience of being bumped by RBA at Singapore makes me sceptical. Changes to return leg means I miss my 60th celebration with family and friends in Malaysia. Atrocious food on Brunei - KL leg. Will never use this airline again","","","Economy","","","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Allen Hull","Australia","2010-07-06","Royal Brunei Business Class Perth-LHR-Perth. All flights on time check-in smooth and quick and inflight service courteous and efficient. We thought the food was as good or better than we had received on flights with other major airlines and you could ask for it whenever you wanted it. Soft drinks were readily supplied and the TV screens worked perfectly. While the terminal at Brunei might not be exciting (it has very few shops) the Business Class lounge is comfortable quiet with an attractive range of food. While the 2 stops (Dubai and Brunei) do extend the trip duration there is an advantage in having the longest leg limited to about 8 hours before you can get out and walk about.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","E Stickney","United Kingdom","2010-05-03","LHR to Brisbane return. The tv screens were not working the food was unacceptable until the last leg on the return journey Dubai to LHR when we got one good meal. The ladies toilet facilities at Brunei airport are something you do not expect from a country such as Brunei. We got stuck in Brisbane for a whole week nobody could tell us what was going to happen let alone giving us some compensation - every day we were told that there was another meeting in Brunei and nothing had been decided so there would be another meeting the next day - again with no news. After the whole experience I do not think I want to fly with them again.","","","Economy","","2.0","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Harsh","India","2014-02-12","Flew on 12th Jan on Doha - Bangalore sector. Affairs at Doha airport are not as exquisite. Check in area is dull. No airbridges means we had to shuttle in a bus for flight that was to take off right on time. Saw Dreamliner marking near tail and had mixed feelings of excitement and fear. 10 min into seating and pilot announced some technical snag. 10 more minutes and he announced that the wind shield had cracked and we that the plane can't take off. Surprisingly QR managed to arrange alternate plane of exact make sat us comfortably and took off in an hour. Food and IFE were perfect for 4 hrs long flight. I did not miss my connection from Bangalore. Wanted to shop for a few things in-flight but unfortunately they had run out of stock. We fly for safe and on time travel. QR managed to satisfy that need in-spite of the glitch.","","","Economy","","7.0","4.0","5.0","5.0","4.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Longden","United Kingdom","2014-02-11","On 2 legs of a 4 leg trip the airline did not have enough food choices to accommodate business class passengers which is unacceptable. On one leg (Doha to London) several women who were seated in business class but had children in economy class - these children were allowed to repeatedly run through business class cabin disturbing other passengers. These passengers also repeatedly ignored safety instructions viz seatbelt signs and mobile phone regulations. Overall flights were on time and otherwise comfortable. We would also comment that the boarding arrangements at Colombo were complete chaos with no separate boarding for premium passengers - a total free for all. Finally on one leg (London to Doha) my wife's inflight entertainment had no sound.","","","Business Class","","4.0","4.0","1.0","1.0","4.0","","","3.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L McKenzie","Australia","2013-09-16","MEL-SYD B767 and SYD- MEL A330 both in business class. Check in was smooth and the business lounge was great good selection of food and drinks and well trained staff. Both flights departed and arrived on time. The seating on the 19 year old B767 (1-2-2) was by far better that the new A330 (2-3-3). The crew on both flights were well trained and the service was excellent. A choice of meals and drinks was offered and tasted good. Had the new IPad (B767) and new touch screen (A330) entertainment systems and both had lots of choices and would keep you entertained for long flights let alone a 90 min hop to SYD. I recommend Qantas domestic Business.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Glenn Lyons","South Africa","2013-09-15","I thought at first we would have a really cramped and uncomfortable 14 hr flight. I must say that even though the Economy cabin was crowded I did find that I had enough room to settle down and doze through the night. Very attentive cabin crew reasonably tasty meals and plenty of snacks and drinks through the flight.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Gary Liddicoat","New Zealand","2010-05-03","Auckland to Bangkok via Brunei and will never fly Royal Brunei again. I have read other peoples comments and they have said you only get what you pay for I disagree we didn't even get that! We are regular fliers having used many airlines but this was our first and definitely our last flight with Royal Brunei. Nothing but disappointing - while we understand language barriers and other cultural issues can sometimes cause misunderstandings there is no excuse for rudeness and staff not doing their jobs in a courteous way.","","","Economy","","2.0","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","B Harding","United Kingdom","2010-04-30","I was one flying from Perth to the UK when the volcano ash stopped flights to Heathrow. During our enforced stopover which lasted 6 days Royal Brunei were fantastic. We were allocated rooms in the Orchid Garden Hotel and supplied regular meals for the stay. Every day there were officials that we could talk to about our concerns and most of the time they kept us well informed. We were given the opportunity to explore the city with shuttle buses to town centres. Some members of our party were disabled and were treated wonderfully with taxis laid on where they couldn't get on the buses all free of charge. We were so grateful that we had flown with Royal Brunei when we saw on the news the thousands of people sleeping in airports without the most basic of conveniences.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Philip Copelin","Australia","2010-04-25","My wife and I booked return tickets to Jakarta via Brunei. On 15th March the schedule was changed. Due to these changes we were to spend all day in Brunei at the Terrace Hotel. This hotel was dirty smelly with broken fixtures and fittings and was the low light of a very ordinary trip. Also on two of the planes we found faulty seats that sagged backwards to the annoyance of the people behind. Value for money - yes but you get what you pay for.","","","Economy","","5.0","","","","","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Maddalozzo","United States","2014-02-11","Flew VCE-DOH-CMB and TBS-GYD-DOH-ORD. Friendly and extremely helpful crew great entertainment and affordable price. I've flown them four times already and would recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Carlson","United Kingdom","2014-02-07","Flew Business class from Nairobi - Doha- Manchester this week and were very disappointed with lack of facilities at Nairobi. A recent fire meant there was no longer a lounge facility available but as premium passengers we were not offered anything in recompense. Even a voucher to enable us to get some food and drinks at the two upstairs cafes would have helped but on enquiry we were told that business class passengers were to get nothing just as the economy passengers. Thankfully the flight in an airbus A320 was comfortable and we were well looked after and the same could be said of the Doha - Manchester sector.","","","Business Class","","7.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Julie Alessi","Australia","2013-09-15","Sydney to LAX. Great flight attendants at the airport were excellent. Flight attendants also very good ground crew that little bit better. Otherwise a wonderful flight there and back. Must say not one problem.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","W Williams","Australia","2013-09-15","SYD-DXB-LHR-DXB-SYD. Recently did a return London flight in Premium Economy on an A380. Managed to score an exit row seat on the trip over and had the back corner on the way back - both were good. Try and always get a window seat if you can - the extra storage bin on the side is really useful. I was very satisfied with all aspects - friendly crew decent food good wine and I really like the small cabin. After walking through the huge Business Class cabin the Prem Econ cabin feels more intimate and much quieter. I am a big broad guy at 6'2 & around 100kgs and found the seat quite comfy and wide enough. It does not go flat (or close to it) but I was comfortable enough. Doing this trip annually in Business Class - usually on Middle Eastern airlines - I was quite happy to save the $3k-$4k and still have the benefit of fast boarding/check-in and a nice relaxing trip without the excess of a limo to and from the airport etc that you really pay for. If you can get a good deal on this fare like I managed to it is definitely worthwhile and it is good to see Qantas at the top of their game again.","","","Premium Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","P Norbury","United Kingdom","2010-04-22","We were booked to return to London from Kota Kinabalu last Sunday. The flight was cancelled due to the Icelandic volcano which was fair enough. Although Heathrow is now open Royal Brunei Airlines seem to have no idea of how to deal with the 1000 plus stranded passengers. We have made numerous phone calls and all we get is a promise to phone back - they never do. I get the impression that they have a vague plan to send us on spare seats on scheduled flights which should get most of us back by Christmas. We are not expecting miracles all we ask is some information on how they are planning to get us home.","","","Economy","","","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Noel Courtis","Australia","2010-04-21","My wife and I have just returned from Brisbane airport. Twice today I was contacted by phone confirming that we were on our ""booked"" business class flight to London. When we arrived at the airport we were told that we had been bumped off the flight. There seemed to just be random people chosen. About 8 of us were in the same boat. No taxi voucher was given for us to return home and no future booking made. Very poor public relations.","","","Business Class","","","","","","","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Barnaby Reddin","New Zealand","2010-04-21","We booked with the airline purely based on cost. 585GBP return to Auckland from London was simply too good to be true. The outbound journey was only the start. My wife managed to be allocated a seat with no working TV screen for the entire trip and given we made the journey on 2 different planes I can only assume that other screens were broken on the planes. The food was OK and they were happy to provide soft drinks throughout the flight. The stopover in Brunei was terrible. Be warned if you book a flight with an eight or nine hour stop over there is nothing to do at the airport. By nothing I mean nothing at all. The return journey still hasn't happened as the Icelandic volcano led to the closure of EU airspace and this is where Royal Brunei have really showed how much of an amateur airline they are. Since Saturday morning they have prevented any London passengers from leaving Auckland. Whilst understandable due to the changing events in Europe what isn't acceptable is the way they are handling the backlog. We were given a scrap of paper and told to call the number regularly for updates. The head of check-in took everyone's telephone number on scraps of paper - and that was it. If it wasn't so sad it would be funny but the lady involved was unaware that there was a problem before she got to work - as she had been on holiday. This is the Senior representative of the airline in New Zealand. I called their office on Monday to ask if they were keeping a record of who would be able to fly on what flight once the airspace was opened and was told they couldn't as the 4 points on the journey were all working independently - incredible. So when Heathrow was opened rather than the airline being able to give you a flight that you would be on you are left in limbo and having to call in 3 or 4 times a day only to be told that they still can't give you an assured flight date and time. Whilst I understand delays and cancellations were unavoidable I find it incredible that the stranded passengers at each point were never collated into a delayed manifest/passenger list and therefore an exact answer could be given once the restrictions were lifted. The upshot of this is that a number of very upset and angry passengers were told that even though Heathrow was open no London bound passengers would be allowed on the first flight out of Auckland on the first flight and that 2 days later cannot give a definitive answer to the question - ""when will I be flying"". As an upshot of this mismanagement and total lack of proactive communication my wife has had to stay in Auckland whilst I have simply decided to stay here and lose my flight. So if you are thinking of booking a flight with Royal Brunei remember that you are essentially letting yourself in for an uncomfortable and sometimes unpleasant experience with friendly inflight staff but very little in the way of support if something goes wrong. In my opinion I wish I had paid twice as much and flown with a bigger airline.","","","Economy","","4.0","","","","","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","H Jensen","Denmark","2014-02-07","CPH-DOH-SGN and back 4 flights in total. Good product consistency. Crew helpful and reacting quickly on all call bells by passengers within 1-2 minutes maximum. Bar and food service great. One could though wish there were more after dinner liqueurs apart from just brandy. Rest of bar service is very good with choice of 2 red and 2 white wines of good quality even free (and real) champagne in Economy impressive! CPH-DOH-CPH 787 Dreamliner seats narrow. DOH-SGN-DOH A330 and more comfortable. Bathrooms kept tidy at all times with lotion and eau de toilette. Current airport in DOH is a nightmare and destroys the whole superb inflight experience. All in all excellent!","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Thomas Wengler","Denmark","2014-02-04","BKK-DOH-BKK in Business Class January 2014. First leg was on the 777-300ER and was fine with very friendly and attentive staff. However staff had no idea about where we should go when we landed and I insisted that they were wrong about where they were sending us as we were having a one night layover. However staff insisted that we take the bus and get off at the Premium Lounge. This was of course wrong and we had to wait for a new bus to take us to immigration. Several movies were not showing on the plane but still it was ok. Personally I do prefer Emirates as they seem to have better entertainment onboard and better service. I only used Qatar cause they had joined Oneworld Alliance.","","","Business Class","","7.0","4.0","3.0","3.0","2.0","","","4.0","0"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Donald McKelvie","Australia","2013-09-12","30 Aug 13 Flight QF974 and 1 Sep 13 Flight QF973. Recently flew BNE-TVL return. Great flight and cabin crew were faultless snack meals both ways were very nice.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Khan Arshad","United Kingdom","2013-09-12","Just came back from Dubai today on Qantas QF001 in A380 on a code share flight with Emirates which was my original airline. This was the first time I had travelled on Qantas and would say that it was my worst experience watched the rudest flight attendants giving the worst of service to passengers. It was evident from their body language that they were not the least bothered about being polite to passengers. I am not saying that all of them were rude but most were. The food was pathetic and in the name of hot food only omelette was served and the quantity and quality of the food was not up to standard. I was stopped by one of the female attendants when I was trying to go into the toilet after standing in a long queue before the landing as they wanted to clean the toilet which was not required at that time as there was a long queue.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","J Wadsworth","United Kingdom","2010-04-14","Check in at Heathrow was smooth and efficient aircraft comfortable and very clean. Food was plentiful. The non alcohol policy wasn't a problem especially when you are allowed to take your own. We had our own TV screen - perhaps the choice of films wasn't the best but it was adequate. All crew were smart extremely courteous and very helpful.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","Marilyn Hayes","United Kingdom","2010-04-08","Fourth long haul flight (Perth WA) I have done with Royal Brunei in the last six months and I have to comment on the deterioration of the food. Overall it was poor and I found the snacks inedible. Another disappointing experience is the ladies toilet in the transit terminal at Brunei airport - far from international standard. Very unpleasant. The cabin crew were efficient and friendly and I was grateful not to be charged extra for my slightly overweight baggage. Whilst I think the airline probably gives value for money I would rather pay a little more for a decent meal and an acceptable ladies toilet.","","","Economy","","6.0","","","","","","","4.0","0"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","E Mestre","United Kingdom","2010-04-06","LHR-BWN (via DXB). Disappointed with all 4 sectors. Aging 767-300's are really showing their age. Seat pitch ok and food served acceptable but a poor choice of beverages and little imagination given that Royal Brunei are a dry airline. Seatback TV's 60% not working in all sectors and very poor choice of films and TV choices when working. Most passengers were travelling onto NZ with 2 more stops after Brunei - would never contemplate choosing Royal Brueni to travel all the way to Australia or New Zealand. There are far better airlines in the Asia Pacific region and Royal Brunei needs to upgrade to compete with its neighbours.","","","Economy","","4.0","","","","","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Lucy Earnshaw","United Kingdom","2014-02-03","MAN-DOA-MEL return. I wouldn't fly with anyone else now. First long haul flight on my own and I thought it was fantastic. Thought the aircraft's the staff and the service were great. Looking forward to flying again with them.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Kuuskoski","Finland","2014-02-03","Flew OSL-DOH-ADD and DAR-DOH-ARN with Qatar. New 788s from Oslo and to Stockholm. DOH-ADD and DAR-DOH A320s. Very friendly and attentive service from dominantly Eastern European and Subcontinental crews. 1-2-1 configuration in 788 business class very nice indeed and A320 business class quite comfortable too (even though not good for sleeping). Some inconsistencies in service on some flights my oneworld Emerald status was acknowledged on some not. A very annoying aspect of Qatar service is that the oneworld Emerald status does not give you access to First class facilities and you don’t get First class labelling to your luggage. This is different from other oneworld carriers with First class (at least British Airways Cathay Pacific and Qantas) and puts Qatar in an inferior position. The IFE was quite impressive (also on A320s) but did not match the latest IFE on Cathay 77Ws. Qatar provides top notch quality but I would say that Cathay is par at food and beverages but still slightly better in service and much better in attention to details. Cathay’s First class lounges are very nice too its difficult to provide a comparison as I was not admitted to the Qatari facility. In summary I probably will consider Qatar to destinations in East and West Africa and the Middle East but necessarily to South East Asia as changing planes in Doha late in the evening is a nuisance when compared to flying the long Europe – Asia leg non-stop after having enjoyed BA/CX First class hospitality while waiting for the flight.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","L Cook","Australia","2013-09-09","LAX-BNE. Wonderful staff great flight. Flying solo with two kids (4 and 5 month old) can be a challenge. The cabin crew were helpful coming and holding my daughter seeing if I needed anything. They came and chatted during the flight and kept seeing how we were doing. Nothing was too much hassle. I really can't compliment them enough. We fly international a couple of times a year for my husbands work and always fly Qantas due to their outstanding service. It's the little things that make flights bearable especially with kids. As soon as we landed we got on a Virgin Flight over to Bali and the Virgin crew where so rude and too cool for school it was a bit of a shock. Food is great service is wonderful heaps of entertainment.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","J Diamond","Australia","2013-09-09","Agree with ""28 August 2013 by N Woodcock"" - recently flew with Qantas-BA: Melbourne-Montreal-London Heathrow- Melbourne and I found the service has vastly improved at every level since I last travelled with the carrier several years ago.","","","Economy","","6.0","4.0","5.0","4.0","5.0","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","A Hull","Australia","2010-04-06","Business Class Perth-Brunei-Dubai-Heathrow. Check-in quick and easy apart from the usual slow pass through security followed by a calm wait in the Malaysian Airlines lounge which Royal Brunei use. All flights on schedule. Meals could be ordered on demand were as good or better than we have had on other airlines. The space between seats on the B767 Brunei to London was excellent and reclined sufficiently for reasonable comfort. However we would have liked the leg rests to rise to a more horizontal position. A320 Perth to Brunei was satisfactory. Business Class lounge in the modern Brunei terminal pleasant and offered a range of nibbles and non-alcoholic drinks. We did buy a small bottle of spirits in Perth Duty Free and were supplied with a suitable bottles of soft drink mixers on the plane. And while you can take the remains with you if you dis-embark in Brunei you can't bring it back on. You can purchase Duty Free wine and spirits in Dubai very cheaply and these are allowed back on the plane as are Duty Free purchases in other airports. There were no individual TV screens in the plane we flew movies were shown on a large screen in the front of the business class cabin.","","","Business Class","","8.0","","","","","","","4.0","1"
"royal-brunei-airlines","/airline-reviews/royal-brunei-airlines","Royal Brunei Airlines customer review","George Scholes","United Kingdom","2010-03-22","Auckland to Brunei. Auckland airport is not passenger friendly at 3am and not well set up for such early flights. If like me you are conditioned to check in at least two hours before the flight you will have a long wait in the check-in area before you can go airside. There is not much seating and what there is is largely occupied by sleeping passengers who have got to the airport on the last cheap transport from the city the previous night and who sleep across three or four of the available seats. Immigration and security open one hour before scheduled boarding and Qantas Business Class Lounge at 4am thirty minutes before boarding call. I did not see the other lounges open at all but did not check this out. Immigration and security lines moved fast so if you are flying business class I would recommend not checking in much before 45 minutes before departure or better still take the noon departure even if it means a couple of hours extra journey time for the Brisbane stopover. Maybe others were aware of the early departure discomforts. The business class cabin was only half full. Cabin service on the AKL-BWN the best. Arrival procedures for Business Passengers in Brunei is rapid and I was in my hotel fifty minutes after touchdown.","","","Business Class","","8.0","","","","","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Beeby","United Kingdom","2014-01-28","MAN-DOH-SIN return. All flights arrived on time but very poor boarding arrangements in DOH and SIN and mixed aircraft experience marred the trip! A330 is quiet and fairly spacious but was showing serious signs of age B777 was a much better flying experience with much more space and comfort and the B787 was a big let down. Despite the good mood lighting and darkened windows on the B787 the manufacturers seem to have used such flimsy and lightweight components that it just doesn't seem as if it is going to last. Plastic panels in three toilets were split as were two panels around the cabin window toilet seat broken in one sink blocked in two seats flex and creek and aisle is way too narrow. The cabin service was good and consistent throughout the food quality was mixed (as usual) champagne on flights from UK is a nice touch and decent wine served throughout remaining flights. However all of the above comments pale into insignificance compared to the loathsome experience of Doha airport; it is truly awful. And no one from QR can say when this sorry airport state will end.","","","Economy","","7.0","4.0","5.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Woodhead","Thailand","2014-01-28","Bangkok to Manchester UK 17 January: delayed in BKK for 5 hours which meant I missed my connection in Doha; finally arrived 8 hours late after a second flight from London. No staff on duty when we should have checked in which was strange we had to wait ages to get re routed and were offered a meal voucher for a restaurant which wasn't open!","","","Economy","","3.0","3.0","4.0","3.0","3.0","","","5.0","1"
"qantas-airways","/airline-reviews/qantas-airways","Qantas Airways customer review","Patrick Crowe","Australia","2013-09-09","I travel Business Constantly on Qantas throughout SEA. Most flights were satisfactory and staff treated me with respect. I will say former comments about luggage so true. You travel business and you get your bags last in Australia. In Indonesia BKK HK and Singapore always one of the first. So there is something wrong with priority baggage in Australia this is pathetic. The food is good the wines are very good. But the seat in business I can only sleep in for about 3 hours before I get uncomfortable. The screens in Qantas are inferior to Cathay and Emirates. Now the bags in the overheads I usually sit in 1A and the people who fill up my overhead with their bags really annoy me. The Toiletry Bag could be better and Qantas are inconsistent with when and on what flights they give PJs. I will be flying First to HK soon look forward to the experience.","","","Business Class","","7.0","2.0","4.0","3.0","2.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Woodhead","Thailand","2014-01-28","Manchester to Doha and then Bangkok 24th January. First time on a 787 Dreamliner (Manchester to Doha) great plane very quiet and plenty of seat room. Felt very relaxed. A much better plane than the old Airbus which I hope has now been replaced on this sector. Unfortunately the 777 from Doha to BKK is now a let down not much seat room and uncomfortable.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Johnson","United Kingdom","2014-01-28","I booked a week before travelling to Dhaka via Doha and due to equipment needed for my project the cheapest way to travel was 1st class.In addition this was where Qatar Airways stands out is the short time between flights this was 3 hours whereas BA and Turkish was a lot longer. My experiences at Heathrow T4 were very pleasant check in was easy and the lounge was not far after security. The lounge itself was very pleasant and the level of service excellent. The range of refreshments and services cannot be praised highly enough. The airline had a cart at the lounge to drive passengers to the gate - a very nice touch. The inflight experience was great. I decided to miss dinner and it was great to just lay on a comfortable flat bed and catch a good few hours sleep. I flicked through the inflight entertainment and was not too impressed by the range of media although if I was not as frequent a traveller then the entertainment on offer would have been fine. On arriving at Doha nice to be taken to the transit area in a BMW. I was only in Doha for 3 hours but again the lounge was very pleasant and relaxing. The flight to Dhaka was in Business Class but very good all the same. The only poor aspect was the wait for baggage in Dhaka but then that's not really Qatar's fault. I would certainly fly with Qatar in future.","","","First Class","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Nick Turner","Australia","2014-01-28","Flew B787 from LHR to Doha in economy Check-in and boarding all went as normal but on board I was disappointed that valuable foot-well space is taken up with a metal box containing seat components. Engines not as quiet as I had hoped but chicken curry was delicious such a shame I had to eat it with plastic cutlery! Choice of entertainment on board for a western male was also disappointing far less than on equivalent Emirates flight. The flight was on-time and the cabin crew were polite and helpful. However the flight lands in Doha possibly the worlds biggest shambles of an airport.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michel Cote","Canada","2014-01-23","November 2013 YUL-DOH-DPS via SIN. Business Class. This business class service and cabin are almost a first class service. Once in Doha the staff were very helpful. Because our flight was changed we were invited to the First Class lounge. They provided us a room and were allowed to use all the First Class lounge facilities during our transit to Bali. The only thing that has to be pointed out is the Singapore 1.30 stop. Very annoying.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2014-01-23","SGN-DOH-NBO. Solid product. A-330. New aircraft. Flights on time. Food standards tend to slip a bit further and likewise the wines that are now cheaper and for instance not served in mini-bottles anymore. Entertainment fine. Staff good and focused on work. Doha airport still a nightmare and one waste 1-2 hours of being shipped in busses far far from terminals. DOH-NBO on Airbus 320. Aircraft new clean seat of OK space. Flight full but service and FAs created a good atmosphere much more than OK. Would have preferred proper lunch instead of breakfast on a flight from 9am-2pm. Food and wine standards have dropped a bit but still at 4-star level. IFE very good. A suitcase went missing at arrival in NBO but not only to blame QR as other airlines were involved before Saigon and obviously could only manage to get the luggage to DOH. It was brought 1 day later in elegant wrapping and upon proper notification.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Kremlin Müller","Germany","2014-01-22","16 January MUC-DOH B787 check in swift smooth and friendly boarding on time. Seat pitch a little bit cramped cabin clean and spacious. Inflight entertainment excellent and earphones given in advance. Food and beverage excellent and a lot of fluid offered throughout the flight. Only downside is the arrival with the long bus service. Arrival on time.","","","Economy","","10.0","3.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Kremlin Müller","Germany","2014-01-22","DOH-KUL onboard B777. Transit in the unfinished Doha terminal. 2 hours layover not recommend for longer transit in the current airport. Boarding smooth but take 15-20 minutes to bus to the plane. Was trapped inside the bus for sometime very stuffy. The Oneworld flagship aircraft is very generous with sit pitch sufficient amenity kit headphone waiting in the seat pocket. Excellent in flight entertainment and sound system flawless catering and the snack was awesome. Would like to see a cabin crew with a warm smile but the cabin crew serving my area has done a satisfactory performance. Full flight and would take this airline for another time definitely.","","","Economy","","10.0","5.0","3.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Hasan","United Kingdom","2014-01-22","I used Qatar for the first time in January 2013 from LHR-DOH-DAC-DOH-LHR. Everything went smoothly and I have booked again with them for my 2014 holiday.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ugo Colombo","South Africa","2014-01-22","Bought two return tickets Cape Town - Milan - in Business Class. After flying Emirates for the past 5 years always as a Gold member Qatar was overall a very positive experience on fights QR1366 CPT-DOH QR119 DOH-MXP. On my way back flight QR122 A320-100/200 MXP-DOH has 12 seats ""business class"" which is not even a super economy: no space no privacy impossible to have some rest. Cannot understand why Qatar uses such a small aircraft overnight! QR1365 DOH-CPT was a very nice experience.","","","Business Class","","5.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Bacallado","Spain","2014-01-21","MAD-DOH. I have to say that everything from the start up to the end is perfect. Check-in agent very nice. Madrid lounge is IB which is very nice full breakfast if you want and magazines newspapers drinks and wifi on board. Well trained crew perfect service always with a smile. Great lunch selection of wines and also afternoon tea before arrival. Always recommended.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michael Powell","United Kingdom","2014-01-20","LHR-DOH-PER on 27 December and back on 13 January. Dreamliner is brilliant. 777 on the DOH-PER leg not quite as comfortable - the seats are not actually 100% flat. The leg section sags which makes it hard to sleep completely comfortably. Service food and IFE impeccable. WiFi now allowed on the LHR-DOH Dreamliner and this is NOT a good idea. The person behind me was constantly receiving messages and didn't bother to turn his ringtone down. The usual bugbear of a ""scenic drive"" round Doha airport on the outward leg meant only 10 minutes in the (excellent) Premium Terminal. On the return leg both stands were near the Terminal but terminal time was reduced by being sent to the gate 40 minutes before boarding started.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Charles Lacoste","Australia","2014-01-20","Flew QR 901 PER-DOH QR 721 DOH-ORD and on the way back QR 010 LHR-DOH and QR900 DOH-PER earlier this month. Needed very quick tickets to attend a funeral in the US…and Qatar was one of the few that had seats and an almost reasonable price. That said pretty impressed with the airline. Seats had good legroom - one minor issue was the lack of adequate padding - my whole family grumbled about it considering the many hours we were on their flights. We were all a little saddle-sore at the end of the long flights - and we were using the blankets as extra padding. Aircraft's were of course newish 777's with the exception of an A340 out of LHR…IFE was great… wide variety - razor-sharp seat-back screens - we particularly liked their selection of international movies. I'm diabetic and the meals they supplied were fine the rest of the family very happy with their meals as well. No complaints good tucker. Cabin crews varied from outstanding to good. On our last leg back to Perth staff did their job well - if not particularly happily. I did notice they didn't run up and down the aisles with drinks every hour - but given half (or more) of the cabin was usually asleep - I can see why. They were very quick to hand over juice or water whenever requested. Doha terminal is a definite let-down - the bus trips to and from the terminal are dreadful in this day and age. Inside the terminal is very ordinary. New terminal on the way promises to be much better. Would fly them again for sure.","","","Economy","","8.0","3.0","4.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Andreas Becker","Germany","2014-01-17","Third time in Business Class from Germany via Doha to KUL. This time I used the B787 from FRA to DOH which was a great experience. Nice and cosy cabin environment which large monitors delivering a sharp picture. All seats in business class have direct access to the aisles. Service and food as good as always. Looking forward to my next trip with QR hopefully the new airport in DOH will be ready then as the long bus rides at old airport are somehow annoying.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Two Priyanu","Germany","2014-01-14","MUC-DOH-BKK-DOH-MUC: 22 Dec 2013 to 11 Jan 2014. Business Class. MUC-DOH-MUC: Boeing 787. Seating was really nice and comfortable the inflight service was also very good all cabin crews were nice and friendly. Inflight entertainment system was also very nice. DOH-BKK-DOH: Boeing 777. The seating was really comfortable the inflight service was also very good but when came to bed time mattress was not offered the cabin crew stated that was only for a long haul flight but they do offer pyjamas. Inflight entertainment system was very good. Overall I was very happy and would recommended.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","PJ Trebuchet","United Arab Emirates","2014-01-14","BCN-DOH-DXB. January 9th. A disappointment overall. Check-in at BCN was quite chaotic same for boarding. Food was low quality with small portions seat pitch was small as usual and entertainment very reduced. Big black point from cabin crew: I asked for a tooth brush after meal response: no. Transfer at Doha was chaotic: I was very close to missing my flight due to a staff member at the security point. I had to make a ruckus at the line until he accepted to let me go. Always the same plastic - flavoured snack served on second leg DOH-DXB.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Willetts","South Korea","2014-01-14","ICN-LHR LHR-ICN. An excellent airline with excellent service I flew both business and first and the food comfort and attentiveness of the staff were truly 5 star. I will definitely be flying with them again. They put the European airlines business class to shame.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K Hughes","Qatar","2014-01-14","We have flown Qatar Airways economy class 4 times in the past 15 months. As we are now living in Doha for work purposes 3 of those 4 flights originated in Doha. Doha to JFK to Florida and back to Doha. Our first two flights 12 months ago in economy class were very nice. Much better than the other airlines we have travelled on for international flights. However in the past 12 months the other two flights have shown a huge decrease in quality of service and a huge increase in cost. The main difference that seems glaring is the level of attentiveness from the Flight Attendants the quality of food that is now being served and the huge cost increase.","","","Economy","","2.0","3.0","2.0","2.0","4.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Matthew Polick","United States","2014-01-14","We flew back from Delhi (QR 563) on 6th Jan. After an 8hr 21 min delay due to fog we discovered the aircraft was switched from the Dreamliner (787) to the A330. The switch in aircraft certainly extended the delay. The communication to update on the flight was terrible. Once we reached Doha we were told there was no other way back to NYC other than taking the flight on 7th Jan (QR 701). The transit process on 7th January felt was awful there was lack of communication. Once we reached the aircraft we waited and waited until the captain announced we would be delayed - ended up being 1hr 10 mins. While in the air the aircraft was new and we were lucky enough to have an emergency seat. The flight crew appeared tired and unwilling to be pleasant to passengers. Most of the food was barely edible. We landed and 1 hr and 32mins late with no apology or update from the pilot on our flight progress.","","","Economy","","4.0","3.0","2.0","1.0","3.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Srinivasan","United States","2014-01-13","IAH-DOH-MAA in Y. Check-in line looked horrendous at first but it moved well and we were on our way in about 30 minutes. I found it strange though that you first had to queue up for a baggage weight check then go to the counter and have your bags weighed again. IAH-DOH was in a B777-300ER. The 3-3-3 configuration that QR uses is far superior to the 3-4-3 setup that more and more airlines are using today as the extra inch or two of width provides a feeling of much more personal space. Seat pitch at 33 inches is also better than many long-haul carriers and as we had seats directly in front of a bulkhead had unlimited recline at our disposal which made for a more comfortable flight. I was able to get about 5 hours of sleep. Two meals are served with decent taste and quality and free wine beer and spirits available. I had heard horror stories about the transit procedure in DOH but found it quite painless and it took just 35 minutes to get from our plane through the bus ride and security and to our onward gate. Boarding process for our DOH-MAA leg was a bit chaotic. Boarding starts very early more than an hour before takeoff and you are initially herded into a holding area with far too few seats compared to the number of people. You are eventually boarded onto a bus followed by an extremely long ride to the plane at which point we were held for a further 5-10 minutes. Once on board everything was fine though I found the A330-200 considerably more cramped than the 777. The IFE box didn't help but the seats were also an inch narrower and with an inch less pitch. On both legs the IFE system is excellent with a wide variety of AVOD shows/movies and games along with a customizable flight map. Meal was the typical ""veg/non veg"" option you get headed to India and quality was not nearly as good as on the IAH-DOH leg. Service by the FAs was consistently excellent with every request attended to promptly and with a smile. Qatar offers a very good coach product overall and is a superior alternative to Emirates if you are headed to Asia or the Middle East.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Tercon Bojan","Singapore","2014-01-13","Flying in Business Class from Bali - Singapore - Doha on the new 777-300ER is a remarkable experience. Qatar is definitely up there amongst the best in terms of inflight product on the 777-300ER. The seat converts into a fully-flat bed and although the layout is very open (compared to SQ and EK) given the 2-2-2 layout walking over your neighbour in order to reach the aisle is not overly cumbersome. The food and service was excellent although am not a huge fan of some of their colour choices for their uniforms. I also really liked the PJs that you get although then you realize that the bathrooms are very small and changing is not that easy. SQ for example has a much bigger lavatory up front and also more stylish. Qatar could improve on this. What I'm not a big fan of is their IFE system. It seems very simplistic trying to move the mouse around the basic user interface and the choice of movies is lacking. This was perhaps the biggest drawback on my Qatar flight.","","","Business Class","","8.0","5.0","5.0","5.0","1.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Philip Mcdaid","Australia","2014-01-13","Munich-Doha-Perth. Munich to Doha on pretty empty 787. Lovely plane and flight. Doha airport painful long bus to and from planes. Had booked Oryx lounge which is well worth it. Doha-Perth full but service still quick. 777 not as nice as 787 but still perfectly comfortable. Overall short flight time but service not as good as Singapore air. Will try Qatar airlines again once new Doha airport one but likely to stick to Singapore air until then.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","H Peter","Australia","2014-01-13","Melbourne to Doha in Business class. 777-200LR. Staff were very friendly and attentive. The food was the best I've had in Business and a great anytime style menu. Seat was comfortable to sit in and the full lie flat beds were great. My wife and I both got a solid 8 hours sleep which is testament to the quality of the seat/bed. We were also provided with amenities pack and pyjamas which we made use of. Aircraft was modern and well looked after and flight smooth. I'd say its as good as if not better than Emirates business and considerably cheaper.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","H Peter","Australia","2014-01-13","Berlin - Doha - Melbourne in Economy. A330 Berlin - Doha. Seat comfort was very good and space no issue and I'm 6'3. Food was also very good for an economy flight. A choice of 3 meals. Flight attendants were polite and friendly but because they have so many people to look after can come across a bit rushed. Doha - Melbourne 777-200LR . Seats didn't feel quite as comfortable but it didn't help that the person in front was reclined the whole way but alas so did I. Still managed to have a sleep. Flight attendants were polite and friendly. Food served while ok wasn't as good as the previous flight. Total flying time was around 17.5 hours from Berlin which was the quickest we have ever done it in and good if you have kids. One thing to mention we did have quite a few families near us and the staff really looked after them which was good to see. gave them some toys cool lunch boxes with meals in them and a little play time etc. Plane to terminal is by bus in Doha but with their new airport which is almost finished being built I think it'll be a thing of the past.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Tsoy","Russian Federation","2014-01-09","Doha - London LHR QR001. First Class Lounge at Premium Transfer Terminal very nice but boarding process was quite disorganized. The car that was to transfer me to the plane came only after all business class passengers left to buses while I had to wait at the gate door. Onboard the A330 was new and clean seats comfortable staff were very attentive and friendly. Food was outstanding the best first class food I ever had. The greatest drawback was the IFE. Films were very poorly chosen and there was quite a limited number of them. Will fly Qatar in the future but only if they improve their boarding process and IFE.","","","First Class","","7.0","4.0","5.0","5.0","2.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Coleman","Egypt","2014-01-09","BKK-DOH-HBE. Economy Class. It is the first time we have flown economy for a few years and will probably be the last. Seats are cramped person in front put his seat back when we tried the person behind complained so I was sitting 4 inches from the screen. Food average. Will travel again on Qatar but only in Business Class.","","","Economy","","4.0","2.0","3.0","2.0","2.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Layton","United Kingdom","2014-01-09","21/12/13 LHR-DOH-BKK 5/01/14 BKK-DOH-LHR. What did I think of the service? In a word impressive! Now a days when some airlines seem to think of economy passengers as 'self loading cargo' it was refreshing to receive a level of service that I thought no longer existed! Very comfortable cabins very good catering and impressed with the cabin staff. Last time I flew to Asia I used Gulf Air: They out classed them.","","","Economy","","8.0","5.0","5.0","5.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Egli Olivier","Switzerland","2014-01-08","Flew Zurich-Doha-Bangkok in coach. What I experienced was not surprising but rather confirmed the different things I had read about them: first off the planes are almost brand new and in excellent shape. The inflight system especially on the Dreamliner is worth its name. The seat comfort on the 777 is superior to the 787 but legroom is adequate in both for a person my size (I am 176cm). The flight crew on the flight deck are very well trained. Communication is excellent. But service quality is not being lived up to by the cabin crew. On both flights we had an extremely tired and unamused looking crew. No smiles no communication. Secondly: the food! While the chicken on the way from Zurich to Doha was easily a masterpiece the meal on the leg from Doha was simply inedible. Layover in Doha is something to be avoided. The transfer ride is tiring the terminal is awful and the food court easily the worst. All over a decent experience.","","","Economy","","6.0","3.0","2.0","2.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Alan Brown","Thailand","2014-01-08","24 Dec 2013 QR 002 LHR-DOH and QR 832 DOH-BKK 25 Dec. Boarding on both flights chaotic. Although staff called for boarding by seat numbers nobody took any notice. Both flights full service on board was poor to say the least. Inflight food although served hot was not appetising drink rounds for water and juices had to go to galley and ask for them only brought through cabin once on each sector. I'll revert to previous carriers.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Steinfeld","Indonesia","2014-01-03","Economy SIN-ZRH-SIN via Doha. Flight operations were fine helped by the mostly very friendly and responsive staff and the use of state-of-the-art equipment (777/787). The choice and quality of the food was however nothing to rave about. Whatever its length any layover at Doha is painful to say the least. This is partially due to the poor infrastructure of the airport but also due to the rather chaotic organization of the airline's ground operations. On the way back I had a 8+ hour layover. I did not want to spend this time at the airport and booked a hotel. When enquiring at Zurich airport if I could leave the airport at Doha I was informed that this may be difficult. We still got off at the Arrival Terminal and - while the waiting period (about 1 hour) and the visa-on- arrival charge was a kick in the teeth immigration was smooth but getting away from the airport was again somewhat frustrating. The airline has potential but has to improve its ground services. In any case I will not take another flight with Qatar Airways until the new Doha airport is operational.","","","Economy","","7.0","5.0","4.0","2.0","4.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Carlos Blanco","United Kingdom","2014-01-03","Travelled London (LHR) to Kilimanjaro (JRO) via DOH and DAR in economy. The check-in at London was smooth. I was not impressed with the Dreamliner (787) that QR used for the flight from London to Doha and vice versa. The IFE did not work so we didn't have anything to watch or listen to. Some of the toilets were already in a mess. FAs were friendly and helpful. I should give them credit for trying to make the journey enjoyable. Flight from Doha to Kilimanjaro and the return flight were OK. The food was also average. Would I recommend QR? I would if you get the right price and if there is no choice.","","","Economy","","5.0","4.0","4.0","3.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Tiitta","United Kingdom","2014-01-03","Stockholm to Doha and Doha to Hong Kong and then returned the same way. During all of my flights the inflight entertainment system did not work properly for my seat and when it finally worked the screen was so scratched that it was hard to see anything. The seats were comfortable because the flight was almost empty yet the food could be classed only as average. When wanting to change the date of my return flight I was not helped at all on the phone nor through email/ website and when I actually went physically to their office in HK I was refused a change despite me wanting to pay for the difference. I cannot recommend them due to the service issues.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","T Yang","Singapore","2014-01-02","Flew SIN-DOH-IAD in late October 2013 on J Class. As always excellent Bollinger served. I like the eat on demand service as we can time the meals. Great choice and great amenities. On route back we had a 8.5 hour lay over and had booked a room. But the thought of negotiating immigration was not very appealing and whiled away the time in the Premium lounge. Had sleeper couches and even fresh blankets and a great shower with L'Occitane toiletries. Spoilt for choice when it came to food.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2013-12-29","NBO-DOH-SGN. Aircraft's A320 and A330-200 respectively. No lounge access could be granted in NBO despite being a gold card holder. Hotel provided in Doha (upon prior request) as layover exceeded 8 hours. However due to Xmas transitters for hotels were stuck in immigration queues for almost 2 hours! It has hardly worth it. However the 4-star hotel provided in Doha was OK but somehow scraped. Doha-Saigon upgraded to business class from seat 30K to 1F. The business class standards are high food options plenty and service quick despite business class became full - mainly by those upgraded from economy which was completely overbooked. Seats not fully lie flat in the configuration encountered this time. A delay from Doha was unusual long for Qatar Airways. As a result we came to SGN 40 minutes late so I lost my onward connection and had to purchase new ticket from VN-airlines.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P J Trebuchet","United Arab Emirates","2013-12-29","DXB-DOH-BCN Dec 19th. Privilege Club golden membership is really appreciable: 15 kg extra luggage complimentary access to First Class lounge in Dubai and Barcelona and Oryx Lounge in Doha and (at least when it is respected) priority boarding. However the flight itself was not really enjoyable: chaotic take-off proceed at Dubai Doha transfer long and disorganised (as usual in that grotty old airport) and night flight to Barcelona in an uncomfortable Airbus A330-200. QR cabin crew did their best to make the journey pleasant with good PAX interaction). Gold and Silver Privilege Club members were treated personally as cabin crew called us by our name and gave us priority for breakfast preference (3 choices available between regular sweet and vegetarian). Flight arrived at El Prat on time and police and customs procedures were smooth. A good airline anyhow.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Silvius von Lindeiner","Malaysia","2013-12-25","KUL-Doha and Doha - MUC economy both sectors. Very happy with Dreamliner between Doha and Munich although I don't like the 3-4-3 seating arrangement.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","V Loras","United Kingdom","2013-12-25","London to Doha in business on the new Airbus. Our flight attendants English wasn't very good and they were not as efficient as other airlines. My dinner was overcooked and too salty. Staff were very kind and gave me a different meal. I had issues with my TV. It kept cutting out the entire flight. The beds are rights next to one and other. I was lucky as I was traveling with my husband but if I was sleeping that close to a stranger I wouldn't have enjoyed it. With other airlines you can put up a screen which you can't do on this plane. Worst inflight TV selection I've seen on a plane. Old movies and only a few new western release movies. Arrived into Doha for a 6 hour stop over and the Business Lounge is already looking very tired. Qatar would not be my first choice next time I fly. Up side: Amazing pyjamas and toiletry bag.","","","Business Class","","3.0","2.0","2.0","2.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Clifford","Australia","2013-12-23","Have just completed 2 very much anticipated legs with Qatar Airways Paris to Doha and Doha to Melbourne. We were so disappointed which is hardly what I expected to be saying here Used Air France La Premiere lounge in Paris although nice had limited food offerings but comfortable. Boarding welcome and crew great but meal uninteresting and veal tough. Only served with rice. It did do the trick though as required no dessert. Cabin was not cleaned prior to landing. Our arrival in Doha was delayed which meant the long anticipated use of the Premium Lounge was not met as by the time we were bussed to terminal we were told we had to board in 10 minutes. No seating as lounge full to overflowing toilets dirty and two lots of security ate into our very limited time. Back on the bus and our flight to Melbourne. Greeted warmly and seats fantastic and for us that was where it ended. For first time Qatar users we were not informed that to eat we had to request and subsequently very little food actually offered for a 13 hour plus flight. When food was finally requested due to extreme hunger and no chance to eat at Doha we were told there would be a long wait as crew were resting. Very little cabin presence throughout flight. Pyjamas offered and most passenger used them but only saw one bed made up by crew. All in all not quite what we expected and if this particular flight is anything to go on will not fly with them again.","","","Business Class","","6.0","4.0","2.0","2.0","4.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","E Irgens","Norway","2013-12-21","Doha - Oslo. Attentive but unobtrusive crew. The 787 business class seat is outstanding and the entertainment screen is huge and sharp. Such a shame they fail horribly with the remote control/user interface. It is very slow and unresponsive. Whenever I tried to pause a film it would instead jump to the middle and I'd spend a lot of time fiddling and trying to get back to where I was. Several TV-shows (new) were of such low technical quality they might have been VHS recordings. The never-ending commercials that take over the entertainment system at the end of each flight are quite annoying. And please come up with a ""do not disturb"" solution. I don't like being woken up for a meal if I'm finally asleep.","","","Business Class","","8.0","5.0","4.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P Stephenson","Australia","2013-12-21","Sitting in the lounge at Doha waiting for the leg of my trip from Perth to London. Wanted to quickly comment on the first leg. Flight very full (probably sold out) but service slow even despite this. Normally trays removed immediately but left sitting in front of us for nearly an hour. No extra drinks offered. Request for blanket never materialised. Vegetarian Hindu meal very average. Entertainment very good. Note for those looking for an upgrade: had a phone call on the day of flight asking me to go first class on following day's flight. Unfortunately couldn't do it but worth knowing it can be offered.","","","Economy","","7.0","4.0","2.0","2.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Pavan Leonardo","Italy","2013-12-17","VCE-DOH-MEL. The VCE-DOH leg was on a A320: comfy seats however not the full flat bed which is fine considering that it is only a 5.5hrs flight. The DOH-MEL was very comfortable full flat bed very nice amenities from the pyjama to the slippers to the toiletries; very much appreciated the larger bathroom very good AVOD. Service has been gracious and attentive all the way through food served was tasty and freshly prepared. The business lounge in DOH welcoming and with a good food variety a lot of space for everyone and good facilities. Pity that you have to take the shuttle from the aircraft to the airport and return but I'm sure it will be resolved with the new terminal. I must add that I was a bit taken aback by the behaviour of the staff upon arrival in MEL: some paramedics and public health officers boarded the plane as soon as the gangway was connected and the flight attendants seemed to be very unprepared to handle the traffic flow of passengers off the aircraft and the boarding officers: very bizarre!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Anders Pedersen","Denmark","2013-12-16","NBO-DOH-MXP and return. Flights on time and check in smoothly. Outbound: No lounge access given in NBO despite lounges are becoming restored upon the fire in August. NBO-DOH: Small aircraft A320. Onboard: Food plenty 2 options given for dinner. Drinks also plenty. Wines are the same 4 which has been offered for the recent 3 years. No options to select beer apart from Heineken. Juices few and no innovations for years. IFE on A320 (NBO-DOH) ridiculous (overhead monitors showing soap). Premium frequent flyers identified and respected by crew given some preferential options (food luggage seating). The A330-200 flights (DOH-MXP-DOH) were also pretty full. IFE good. Service OK to good. Note for QR flights departing after midnight that only breakfasts are offered in economy (three choices though). Champagne served MXP-DOH. MXP lounge used by QR was excellent with a super view to the runways (separate review). DOH-NBO: Upgraded to business class as economy was full/almost full. Excellent service. Dinner served 01:30 - 4 options for hot main dish. Two class-champagnes offered and high-class wines as well. 10 of 12 seats in business were taken (of which 2-3 were assumed upgrades). No lie flat but OK for 5 hours flight.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Elmasery Fayez","Canada","2013-12-13","On time comfort safety excellent service and professional crew on all flights - YYZ-JFK-DOH-DXB and return DXB-DOH-LHR using Qatar Airways and last leg LHR-YYZ with AC. Hoping one day will fly direct from Toronto.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Gerung James","Singapore","2013-12-12","Taken the flight from SIN-DOH-BUC and back. Uses Boeing 777 for SIN-DOH and Airbus 320 for BUC-DOH. Overall the plane quality and cleanliness are good or above average but in regards to the facilities the USB port on the seats on all airlines seems not to work properly. It doesn't charge properly. It may seems small matters but arriving in a destination without working phone is troublesome and unable to contact anyone in emergency. Service on the BUC-DOH was rude and ignorant. Request for flight attendant was turned off without questioning on the issue.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Renato","Italy","2013-12-12","First time with Qatar from Venice to Kuala Lumpur via Doha. Outbound flight with an A320 as amended (less seats) with super space between the seat and the seat. My children have been pampered for the whole journey both outward and return flights. Clean air great food. Only problem the return flight from KLIA was 3 hours late. However a great company.","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","G Buchanan","United Kingdom","2013-12-11","Flight from Manchester to Bali (8/11/13) was a pleasant experience with fantastic crew on both legs. We even got a honeymoon cake on the first leg. Not a problem with the airline at all just some rude travellers flying with us. MAN-DOH Airbus A330-200 a bit tired but by no means old DOH-DPS Boeing 777-200ER modern aircraft and comfortable. The return journey however was a shambles (20/11/13). Denpasar to Doha with a stop in Singapore. DOH-MAN was a great flight although slightly rough arrived one hour early and the head Flight Attendant was very very pleasant with me and made me feel comfortable despite my fears. Older aircraft and a fair few AVOD systems not working including my own for the first 30 minutes of the flight. All they could do was reset it.","","","Economy","","6.0","3.0","2.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Hameed","India","2013-12-11","Traveled with my wife JFK-DOH-Cochin last month. Overall the flights were okay but to the food quality has nothing special. The service of cabin crew was good and satisfactory. Having traveled long haul flights with Qatar Airways before I am used to their service which is good.","","","Economy","","6.0","4.0","4.0","3.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Karen Clark","Australia","2013-12-09","DPS-ORD-DPS. Our flight was delayed 4 hours out of Denpasar due to APEC being held in Bali and the airport being closed to the public at certain hours of the day. We knew this in advance and asked to change our flight a day earlier as we only had a 3 hour lay over in Doha before our flight to Chicago. Qatar assured us that the airport closure would not affect them and that changing our flight would incur a fee. We were met at Doha airport by ground staff who gave us the option of staying overnight or flying to Chicago without our luggage. As we had only two nights in Chicago we decided to fly without our luggage. The luggage arrived at our hotel the next day. In the air we always find the product and the service given very good and of a uniform quality. Our return flight left on time from Chicago with a 5 hour wait for our flight to Bali. This turned into a 12 wait as our flight was delayed. The captain made an announcement explaining the delay and apologized for any inconvenience This is the second time I have experienced problems with connections being late and whilst I understand these things happen I hope it does not become the norm. It feels like this airline is growing very fast and needs the new airport and new aircraft to keep up with demand. Their business class product is very good and we were not disappointed once we were in the air.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Aziz","United Kingdom","2013-12-05","Travelled on LHE-DOH-MAN flight in economy class. LHE-DOH was with 777-ER and had comfortable seats but DOH-MAN was A330 an old model with really congested seats. Not only this but inflight crew were not helpful. Food quality is just enough but most of all I found Doha airport really dis-satisfactory. The transit terminal and arrivals are served with buses and that makes transit very painful especially if travelling with kids. I am not impressed with Qatar Airways.","","","Economy","","6.0","2.0","3.0","3.0","2.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Nadkarni Rahul","India","2013-12-02","Flew Business class on Goa-Doha-New York (JFK) on 13 Nov and return on 27 Nov New York (JFK) - Doha-Goa. The flight from Goa to Doha was an A321 which did not have fully lie flats seats but recliner type seats which were ok considering the flight was short and lasted only for about 3.5 hours. The service on the flight was excellent and staff addressed you by name. The food was good but it was more in the continental style. The premium lounge in Doha was superb with an excellent spread and nice ambience. The shower areas were great. The flight from Doha to JFK was a Boeing 777-300 ER which had fully lie flat seats and were really comfortable. The AVOD system was good. Service provided by staff was again excellent and they made an extra effort to make you comfortable. Pyjamas sets were provided plus Salvatore Ferragmo pouches. Food was good but again of continental style rather the Middle Eastern style which was my preference. The luggage arrived before economy class and we were out clearing immigration in no time. On the return flight from JFK airport the American Airlines lounge called the Admirals lounge was pathetic you could only get one coke water or beer per person. You could have a few cookies some fruit and some salty titbits as complimentary everything else you had to pay for. The return flight was very similar to outbound flight and same great service was provided with similar amenities. All in all a very satisfying experience and we would surely fly Qatar airways again.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","S Meredith","United Kingdom","2015-08-01","Me and my family flew with this airline to Bangkok July of this year.  For me and my family it is the worst airline we have flown with. The plane from London to Amman seemed rather new. It was clean and bright, seats were good with ok leg room. The staff were rude and to be honest looked like they would rather be elsewhere. The flight from Amman they split my family up over the plane so none of us were sat together and my daughter is only 10 years old. After a lot of complaining they got us sat together just before take off. But I did notice that many of the passangers had same problem. The plane from Amman to Bangkok (the longest part of the flight) was old and dirty and not a very pleasant flight. The food served was not very enjoyable. On the return flight the staff looked like they would like to be elsewhere. I will not fly with this airline again as I rate them as poor,","","FamilyLeisure","Economy","London to Bangkok via Amman","1.0","1.0","1.0","1.0","3.0","1.0","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","David Stahl","Sweden","2013-11-29","Stockholm-Doha-Kochi (India) on Nov 26. I have done this trio many times with QR and I'm very satisfied. The new Dreamliner from Stockholm to Doha is very comfortable spacious and silent. But I couldn't see that the windows were bigger! A spacious galley with fruits cakes and an unopened champagne bottle. Plenty of space for legs hand baggage and computer reading materials and other small things at the seat. The toilet are very spacious. On the Doha-Kochi sector they have put in bigger aircraft's with ""angled lie flat chairs"" in Business class. A big improvement to the old planes on this sector. Very friendly staff competent they managed to make my computer hook on to the WiFi system onboard. In QR business class you can get food served whenever you want. On an earlier flight on the same sector they wanted to serve a third dinner on the flight Doha-Kochi (the two earlier were on Stockholm-Doha and in Doha terminal) but I asked for breakfast instead and they gave me a really good breakfast! The staff was apologetic that they couldn't give me an omelette but I tried to convince them that it didn't matter. I call that service. I feel the staff onboard is QR's best resource airport staff are very good too.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Barton","United Kingdom","2013-11-28","MAN-DOH-BKK-HAN-SGN-DOH-MAN. Really impressed with the seats service and entertainment on all flights. World class airline in same bracket as Emirates and Etihad. Arguably Singapore Airlines still marginally superior. 777 seats wider and entertainment system better than A330 however 2-4-2 layout is preferable for couples relative to the 3-3-3 777 layout. Fortunate to be upgraded to business on the red eye SGN - DOH flight which was great notwithstanding that particular A330 being an older example. Still extremely comfortable and accommodated an excellent night's sleep. Check in for all sectors fine Doha airport bus transfers a bit of a novelty but acceptable and soon to be replaced. Will certainly use the airline again if priced most competitively as was the case in this instance.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Mohammed Monawer","United States","2015-07-29","We were taking my 92 year old mother-in-law from Chicago to Jeddah via Amman. We brought her to the gate in Chicago in our own, personal, transport wheelchair. The attendant at the plane took the wheelchair and gave us a tag. In Amman, we asked for the wheelchair but it was not given to us. They said it would be taken to Jeddah. Instead, an airline wheelchair was used to transport her to our connecting flight. When we arrived at Jeddah, it was not there, and the Royal Jordanian staff were not helpful. We filed a claim for lost baggage as soon as we could. They have not gotten back to us, and will not answer their Chicago phone. I cannot begin to express how dangerous it was to transport a 92 year old without her chair. We are incredibly angry and disappointed with how Royal Jordanian airlines treat passenger's needed medical belongings. If I could rate them a 0.","","FamilyLeisure","Economy","Chicago to Jeddah via Amman","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Christopher Crowley","Thailand","2015-07-17","An extremely disappointing flight with barely edible food, no adherence to seat allocation, poor entertainment, indifferent staff service, and to cap it all they actually have the temerity to charge for a glass of wine. Bangkok-Amman leg was very poor and I have serious doubts about the quality of this airline. They need to learn about the idea of customer service.","","Solo Leisure","Economy","Bangkok to London via Amman","1.0","2.0","1.0","1.0","1.0","1.0","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Farouk Mogheth","Thailand","2013-11-22","Bangkok-Doha-Cairo and back. All in all a very pleasant and civilized experience. Reservation and online check in and seat selection a breeze. At the airport very pleasant staff and my online check in had me bypass a rather huge line at the regular check in as I only needed a baggage drop off. The colour coding of Qatar Airways and the airport is great. The check-in was handled in Bangkok perfectly with rows as well as seats navigated from the left 1 and 2 doors. This resulted in a very speedy and no stress boarding of a fully booked huge airliner. Staff were great with a personal service but without the over-cheesy attitude of another Middle Eastern airline. The food was good and the staff ran every 30-45 minutes with drink rounds. Connection was short and the airport OK. Flight to Cairo was good and the staff had to work double to control passengers that simply ignore every and each announcement from standing while landing etc. The return flight was good but certain points ruined the perfect first impression. Check in was closed but the screens were on and staff at economy check in with a large crowd. The boarding was terrible but I guess I can attest to the less than friendly Cairo terminal 1 holding gates that is barely enough for a small plane but not a 100% booked 777-300. It was a bit of chaos and people standing everywhere. Very claustrophobic. I would suggest Qatar to change its check in counters from the very tight side of T1 as there was no space whatsoever and to request 2 gates since at the moment of waiting to be bussed to the plane it was a less than 1 star experience. Otherwise the flights were on time food great and staff consistent. Definitely will recommend and I believe that the new airport in Qatar is desperately needed. The transfer was very easy and rather pleasant but the terminal was a bit too basic. So 7/10 just for not being able to handle check in and boarding as elegantly as in Bangkok. Qatar should look into it.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Sergio Kapusta","United States","2013-11-21","4 Nov Houston-Doha QR714 and 15 Nov Doha-Houston QR713. Business class. Check in at Houston: the desk staff did not know whether coach class seats had power outlets. They do as anyone can find out on the Qatar Airways website. Continuing with the flight attendants. They all seemed to be in-training: could not remember to bring coffee or water even though they were very attentive just not very efficient. On both ways my choice of food was not available. I had to ask 2 or 3 times each way for dessert. The 777LR aircraft in a 2x2x2 business class configuration is not very comfortable being trapped for 16 hours between a window and a sleeping passenger. Doha Airport on both arrivals and departures is undeserving of the beautiful and progressive country of Qatar. Taking my hand luggage down the stairs up the bus off the bus up to immigration is a chore and nobody from the airline offered any help. Overall not a bad airline.","","","Business Class","","5.0","3.0","2.0","3.0","4.0","","","3.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Neal Postma","United States","2015-07-04","Flight from Hong Kong to Amman via Bangkok was pretty bad. Online check-in did not work properly, had no option to choose my seat online or at the airport. The check-in staff were fine, but they worked for the airport, not the airline. The flight crew were unwelcoming and did not respond to requests or call buttons. The food was quite sub-par. The worst part, the flight left Bangkok just after midnight and for several hours the cabin flights went on and off, there were useless announcements from the crew and captain and at one point the flight attendants actually woke some people up asking if they wanted hot tea! Flight from Amman to Amsterdam was fine, much better flight crew and there were fewer than twenty people on the plane. They do charge for alcohol, even on the long haul flight, ridiculous. The in-flight entertainment was weak compared with most other airlines. In the end the flight was very cheap and the baggage policy from Asia to Europe was much better than any other airline.","A330, A320","Couple Leisure","Economy","HKG to AMS via AMM","3.0","2.0","1.0","1.0","2.0","4.0","","4.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Hamdan Nabi","Jordan","2015-06-25","AMM-AQJ and return on Embraer, comfortable seats with excellent legroom.  We were served juice on both legs, which was not really expected on a domestic 35 minute flight. Cabin crew great. No in-flight entertainment, but the inflight magazine had some interesting content. The fare was a bit on the expensive side. ","Embraer 195","Solo Leisure","Economy","Amman to Aqaba","9.0","5.0","5.0","5.0","","4.0","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Scott","United States","2013-11-21","IAD-DOH Flight 708 on a 777-300 ER. Food was fine the guy at the check in counter changed my seat three times as people checked in to get me an empty bulkhead row so good on him. Onboard the service was awful. My flight attendant had a scowl rushed passed me at every opportunity and was really surly with requests.","","","Economy","","7.0","5.0","2.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Walmsley","Australia","2013-11-18","PER-DOH-LHR and return. Having never flown with Qatar (normally a Singapore customer) I was tempted by the price and time saved by flying through the Middle East. Can't really fault the experience too much and would recommend them. The PER-DOH flight was a 777 and very comfortable. Lots of leg room and space - felt very relaxed. Entertainment was good too with plenty of films etc. The new Dreamliner flight from DOH-LHR was nearly as good but definitely more cramped. Knees pressing against seat in front. Those IFE boxes have a lot to answer for especially on aisle seats - feet space is minimal. Luckily for me on all 4 flights I had no one sitting next to me so could stretch out. May have been lower score if flight was full. Food and service on all flights was as good as it gets although return trip to Perth was a bit lacking as they were tight with offering up water. Doha airport is in the middle of an upgrade so it was a bit chaotic but ok. Definitely would fly with them again.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Ian Lancaster","United Kingdom","2013-11-15","TRV-DOH-LHR Nov 12 Business. My first Qatar flight taking advantage of the airline joining OneWorld. And in one word - excellent. A320 (or was it 321?) out of Trivandrum to Doha big comfortable seat - a proper business/1st class seat not a pretend one like most airlines use on their single-aisle short-haul aircraft. A 50-minute transfer in Doha which went very smoothly (would I have made it if I'd had baggage or been in economy?) and a lie-flat seat on a 777 to LHR. Very attentive FAs decent food excellent AVOD on time (actually half-hour early in to LHR thanks to wind).","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","D Brown","United Arab Emirates","2015-06-14","Website is poor and online checkin never seems to work. Flight was full but boarding handled well and departure from AUH was on time. Meal service was average - behind the standards of EK, EY etc. Royal Jordanian has started charging for drinks in economy which is stingy. Meal trays cleared quickly then crew disappear for the rest of the 3 hour flight. Connecting flight Amman to Cairo delayed with poor communication at the gate. Onboard snack was a horrible stale sandwich and dry cake. No drinks service. A very basic 3 star service and cannot be recommended in economy class.","A321","Solo Leisure","Economy","Abu Dhabi to Cairo via Amman","5.0","3.0","3.0","2.0","3.0","2.0","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","M Zelcevic","Canada","2015-05-18","Amman - Dubai on A320. Check boarding and the whole pre-flight experience was really standard. To my surprise IFE was exceptional featuring new movies interesting documentaries etc. Some great options for a 3 hour flight. The seating space was tolerable for a flight of this duration (I'm nearly 2m tall). Inflight service was neutral at best. The staff were ok but were not really considerate at moments. One lady had to wait for 10 minutes with her baby in her arms while the trolley was giving out food. I suggested to the FA to move the cart back 3-4 meters so that the lady could go through but he wouldn't budge. The food was very bad I suggest eating ahead of your flight.","","","Economy","","9.0","3.0","3.0","1.0","5.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Gaurav Goyal","United Kingdom","2013-11-15","MAN-DOH-BOM return 24th Oct. Standards have dropped compared to previous experiences out of 4 legs only on 2 legs reserved seats with infant were honoured. Staff attitude in air as well as on ground not very friendly.","","","Economy","","3.0","3.0","3.0","3.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","L Sharman","United Kingdom","2013-11-14","BCN-DOH-DXB. A good flight but nothing impressive. Jacquart Champagne and Janneau Cognac were served during the flight cabin crew was very attentive. However food options limited and quite low-quality. IFE poor this time with a very small choice of new movies and music albums. Seats were quite comfortable. All-day snack is very repetitive for frequent flyer always the same pizza and almond cake! Transfer at Doha was ok but I hate that old airport. It's a good new to know that they will shift soon to new terminal.","","","Business Class","","5.0","4.0","3.0","3.0","3.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","R Larry","United States","2015-03-20","Flew New York JFK-Amman. Was very unimpressed by an airline with bottomless pockets. The flight was slightly late as we departed 45 minutes behind schedule. Like most people I didn't really care. After takeoff I ordered my food. My food was served room temperature and was of abysmal quality. When I tried to sleep my seat made a funny noise and then broke partially reclined. The cabin was full so I sat in an awkward position for 6 hours. The staff were indifferent and unhelpful. Will not fly again. Next time I need to go to Amman I will just connect in the UAE.","","","Business Class","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Wael Abdullah","Jordan","2015-02-18","AMM-LHR in Jan 2015 the aircraft a new B787 was more comfortable. The service was great and food delicious the plane arrived on time.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Mohamud Farah Rage","Denmark","2013-11-04","CPH-DOH-NBO. NBO-DOH-CPH. Been doing this leg every summer since 2011 loved the trip. Chatted with the Cabin Crew. The service was excellent hard working staff in DOH. Nairobi Staff were too serious could smile a little more. Food was ok but I would like some changes as the meals have been the same over the last 2 years. IFE was excellent but the seat space was a little too tight. Excited to Fly with QR again this December and can't wait to Experience the 787 from CPH!","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Chatzi","Greece","2013-11-01","ATH-DOH-DXB on 320 and 787 respectively. All flights on time with smooth transfers in DOH. That said new airport must open ASAP as it will make the experience much more pleasant. Staff attentive and friendly but would have liked to see a few more smiles especially during service time. Food and beverages good well presented. Cabin atmosphere nice and relaxing but the seat comfort on the dreamliner not so good. Pre-departure services efficient but I have seen better and far more impressive. IFE needs to be updated and offer more alternatives. Too much Bollywood and Arabic stuff needs more options. DOH-DXB we were not offered headphones because 'it is a very short flight' as we were advised. Their 4-star competition does offer headsets on this route though. All in all a nice experience would definitely recommend but a little overestimated airline.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Mo'men Hijazi","Jordan","2015-02-12","Flown AMM-KUL-AMM on the brand new 787-8. Excellent services started right from the Crown Class dedicated check-in area where they took care of my arrangements away from the airport rush then I went directly to the luxury of the crown lounge where you can enjoy a snack and a beverage in complete comfort and satisfaction then to the priority boarding (where I could be the last to board since I'm a J-Class pax) then the flight attendant wearing the traditional Jordanian robe welcomed and greeted me warmly from my first step she directed me to my fully flat bed seat equipped with state of the art IFE System and offered me a soft drink as well she granted Aigner amenity kit that contains what anyone could really need during the flight she offered headphones to start enjoying the modern intuitive IFE System shortly after take off Crown dining begins with tasty gourmet dishes of my own selection and preference then I was served a hot towel before I went to sleep I refreshed in the clean lavatory then I woke up for a healthy tasty breakfast before landing in BKK then after landing in BKK a new fresh crew joined to continue the flight directly to KUL in flight from BKK-KUL you have another full meal after landing On-time in KUL Crown Class Passengers leave the aircraft before opening the curtains of Economy Class to avoid rush. Excellent Services RJ.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Mohammad Al-Adsani","Kuwait","2015-01-21","I took the KUL-BKK flight to experience the B787. This was my first time flying Royal Jordanian. My experience from check-in until arrival was excellent. Very friendly and attentive cabin crew the plane was silent and comfortable seat is very comfortable (more comfortable than Emirates seats) lavatory kept clean dining was ok and I really had an enjoyable flight. I would definitely consider flying Royal Jordanian in the future.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Thomas Johnston","United Kingdom","2013-10-30","MAN-DOH-BKK. Check in at Manchester was fine due to my height 6ft’6 I'd asked for a note to be posted on the system asking for a seat with extra legroom. Priority boarding for Privilege Club members took off a few minutes late flight seemed to be full. The cabin crew soon were coming around with drinks and menus entertainment system ready for use I checked what was on offer and was watching my first choice movie when the meal was served. I had a chicken noodle dish which was one the best meals I'd had in economy class. I rarely sleep on a flight but I may have dozed off for a few minutes before watching a few more movies. Arrived at Doha earlier than expected I had 1 hour 20 minutes transit so had booked the Al Maha Fast track service a very efficient young lady met me at the plane and travelled with me on the transfer bus escorted me direct to the onward check-in for the next flight and straight passed the queue to the departure bus. Bangkok flight was on 777 a vast improvement on the airbus comfort wise similar to previous flight movie and a little doze had a walk down to the galley for a drink and spent some time chatting to the cabin crew. A nice breakfast and arrived in Bangkok on time. Luggage already on the conveyor by the time I'd cleared customs. When I checked in for return flight I used my Qmiles to upgrade to business class from Doha - Manchester so checked in at the business counter and discovered I'd been upgraded to Silver level so I was given access to the priority customers clearance and a pass to the business lounge a nice surprise. Just after boarding the senior cabin attendant came to see me and explained she was aware that my next flight was in business and that prior to landing in Doha she would move me to a seat closer to the business cabin so I could go on the business class but direct to the premium terminal. I spent 8 hours in Doha that the reason for the upgrade to business had a nice dinner followed by breakfast before boarding the flight. Business cabin had only 10 passengers so we were all spoilt by the best cabin crew I've experienced members of the crew introduced themselves and chatted to passengers.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Kamila","Belgium","2013-10-29","BRU-DOH-CCU and back. Flights food and service were more or less ok they took us to the destination with a minor delay. What bothered us was: Half of the plane was very hot and the other half was freezing (same thing happened last year). That each of us including a 2-year old baby were assigned seats in an entirely different location. The entertainment systems often had some minor faults (kept fast forwarding movies if one put their arm on the armrest some buttons did not work at all). Will try a different route next time if possible.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","4.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Habertheuer Heinz","Austria","2015-01-19","VIE-AMM-BKK Business Class (4-8 Jan./2015). I was quite satisfied with all flights on RJ. The flight attendants were friendly responsive and committed. The food was very good and the inflight entertainment offered a great selection. The flight back from BKK to AMM was delayed for 3 hours due to bad weather conditions. People complained however safety first! The delay was compensated with a Dreamliner aircraft (B787) that is quite comfortable (flat bed). Boarding in VIE was for all passengers (business and economy) at the same time. If you are not offered a welcome champagne don't mind to ask for it. It was served after the take off. If you are served left over drinks from other flights (e.g. wine) ask for a new bottle to please your in mouth entertainment. I have observed unfriendly passengers and RJ staff responded well.","","","Business Class","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Moon","United Kingdom","2015-01-19","I would just like to state that our journey to and from Bangkok with Royal Jordanian was so disappointing. Despite the fact we didn't get the seats we had booked online as it was a different jet to the one specified when reserving online plus at the check in desk (this was mentioned to on board staff and no one cared) and that all the seats were damaged or in bad condition the staff were so rude. We boarded two flights outbound RJ112 and RJ12 17th Dec 14 and returning home 5 Jan 15 RJ183 and RJ111 (although staff on the RJ111 were slightly more polite) and the service was awful. I wouldn't use them again nor recommend RJ.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Louis van Niekerk","Saudi Arabia","2014-01-28","Dubai - Johannesburg - Dubai 10 and 24 Jan. Was initially very apprehensive but was pleasantly surprised. Legroom excellent. Airport staff more than friendly even stamped our passports so we could enter the country during our 8 hour stopover. Will definitely use again if possible!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","H Yu","Japan","2013-10-29","JNB-DOH-ALG Sept. This is my second time with Qatar. The hand-lotion had disappeared 30 minutes after departure and was not been replaced. The airport is so crowed (might not be the fault of the airline) maybe not for business flyers (hopefully it can join One-World quicker so that when I use the airport next time I can use their lounge). The super cheap ticket is good that it is accessible for many people but the coin definitely has another side!","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Sutton","United Kingdom","2013-10-29","We flew recently from London to Kuala Lumpur Malaysia via Doha. The entire trip (to and from) consisted of four 7-hour flights with approximately 2-4 hours stopover at Doha Airport. While we do not have any major complaints Qatar Airways in our opinion do not deserve a 5* airline rating for economy class. The cleanliness of the plane left a lot to be desired. On all four legs of the journey scraps of litter could be seen near the window seats. Food remnants were found on the fold-down table and on the cushion supplied. We were generally satisfied in terms of the level of service food entertainment and the comfort of seat. The touch screen can be a bit hit-and-miss and on one of our flights my partner's TV screen was faulty. Staff were all very polite although it would be interesting to see how they cope if the plane was busier. Previous experience with Emirates were far more satisfactory.","","","Economy","","5.0","2.0","3.0","3.0","3.0","","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Muhammed Siddiqui","United Arab Emirates","2013-10-29","Travelled during eid holidays from AUH-DOH-KHI and vice versa. The service was good. However the seats were not that comfortable. Apart from this issue everything was good. Would definitely travel again.","","","Economy","","7.0","1.0","4.0","4.0","2.0","","","3.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Nicholas Stone","United Kingdom","2015-01-14","Newish planes with excellent comfort. Can supply quality meals and cater for food intolerances something other carriers like Turkish and Emirates cant (in my experience). Cabin service excellent. A flight delay on the return leg of 1 hour 45 minutes led passengers to be supplied with mineral water which is better than many European carriers who would have just left passengers with nothing.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","C Wells","France","2015-01-14","In all honesty I was skeptical to book with this airline but I went ahead and had absolutely no issues at all! The staff were very attentive and nice the pilot kept us up to date as to the weather and whether we would expect turbulence and he also said goodbye to all passengers when we left the food was good and the prices were incredibly fair. We went with this airline as we were relocating back from Melbourne to France and had lots of suitcases - with this airline they charge by the extra luggage item not the extra kgs. We flew to Hong Kong with another airline which and after a weeks holiday there we flew from HK to CDG in Paris with Royal Jordanian- we had no delays. All in all a very nice trip and I would definitely fly with them again!","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","PJ Trebuchet","United Arab Emirates","2015-01-11","DXB-AMM-BCN December 18th. The 787 experience on first leg has been the saving grace on this trip. Ground staff horrifically disorganised in Dubai nearly the same in Amman with no English and only able to respond ""one minute one minute"" to every single request. Cabin crew were good on both leg same to say about food and beverages. A319 equipment on AMM-BCN was a mess.","","","Economy","","6.0","3.0","4.0","4.0","1.0","","","4.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Ossi Vuorenmaa","Finland","2013-12-11","Flew Kigali-Mombasa with RwandaAir 3rd Dec 2013. Booked online which was hassle free. No online check-in though. The plane was modern 737-800 American cockpit crew local cabin staff. Leather seats with good legroom. Despite short flight (1.5hrs) they managed to serve hot meal. Professional and friendly cabin crew. Overhead screens displaying flight tracking only. The plane was half empty which partly explains the efficient service. 45mins delay on departure 30mins on arrival. Bags were waiting on belt when clearing immigration. Surprisingly good experience flying with RwandaAir.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Mschana Mwafrica","South Africa","2013-11-27","WB100. When I work in Nairobi and needed to travel to Kigali for meetings I would take this airline and I have not experienced anything so bad in the past. However a few months ago when I decided to fly it back to South Africa after a meeting in Kigali I was shocked by my experience. I normally take South African Airways on that route but this time the flight was not available and therefore booked Rwandair. The airport seemed very busy - like a market place with women talking at the top of their voices to other women right next to them. When it came to boarding there was a mad scramble to get through the gate and onto the plan. It was not organized at all. When we got into the plane the captain spoke to us for a brief moment and that was it until landing time. In the air they served dinner immediately after take off with no snacks prior to dinner. They also didn't seem organized as the person serving drinks served kids first and the one who came with the dinner forgot to serve some children and their poor mother had to walk to the front to get her children food and walk all the way to the back to her children holding 2 trays of hot food while trying to balance as she walked. On landing passengers only knew it was landing time as the lights were switched off and the captain then announced we were landing and told crew to take their seats. On landing the plane seemed to bounce of the tarmac and lean to the right before it finally settled on the tarmac but the Captain kept braking suddenly on the taxi to the gate. This seemed strange to me and all the while the Captain did not explain anything to us about the landing or the breaking. I'm not sure I would want to take this airline again to Johannesburg in the near future.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Atul Pande","United States","2013-10-23","Round-trip JFK-DOH-AMD. Overall excellent experience on all counts. Friendly and courteous staff. Purser came around to make personal introduction and to explain flight amenities. Food was outstanding and the wine choices were top notch (including a 2003 Brunello di Montalcino). All flights were on time or early. The only strange part of the whole experience is the long bus ride from the plane to the terminals - I did it twice as I was transiting through DOH. The Business Class Lounge is probably one of the most grand and well-served that I have experienced. There are multiple stations for tea/coffee snacks full meals and a fully stocked bar. They also provide table service. Flight departures are announced discreetly but effectively.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Richard Batah","Canada","2013-10-15","YUL-DOH-DAC. Sep 27 2013. Our flights were on time. We were very well received on board. The service was great. The flight attendants were pleasant and efficient. The Premium Lounge in Doha is very comfortable meeting all our needs and transit time was short. We've been flying this route for 3 years now and have not had any delays. We flew a B777-200 to Doha and A330-200 to Dhaka. Just love the young fleet. The only negative is that the lie flat beds on theA330 which do not completely lie flat are not as comfortable as on the B777. Can't wait to fly Qatar again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Johnson","Australia","2013-10-15","QR 31 21/9 QR 19 22/9 QR 20 11/10 and QR 30 12/10. Have just returned to Melbourne from Paris having done the same sectors last year. Another faultless (as far as they can be) flying experience. Good food wine and service. Although a nice terminal at Doha the transfer is a bit lengthy. Wouldn't hesitate to fly with Qatar again. Entertainment selection not huge but OK.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Tan Manfred","Malaysia","2014-12-31","KL-BKK-KL - new spacious dreamliner. Pretty comfy seats. However apart from this the airline served one of the worst meals - even budget airlines serve better food than RJ. Both flights from KL-BKK-KL serve the exact same lousy sandwich. Headsets no functioning and limited choices for movies. Pick this airline if you are not fancy about AVOD movies as well as food.","","","Economy","","7.0","4.0","3.0","1.0","3.0","","","3.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Haikal Mokhter","Malaysia","2014-12-18","Travelled to KUL-AMM via BKK on 10 November and return 19 November on a 787 Dreamliner. Flight was almost full. Seats width and length is adequate but not comfortable for a 10 hours flight. Flight entertainment was very average headphone was poor and meals were poor too. The worst thing is the Thai nationality cabin crew (KUL-BKK) was very rude and inattentive. Magazine was boring. Lot's of room for improvement other than just new aircraft.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","0"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Wayne Press","Australia","2013-08-11","Travelled J'burg to Kigali and Kigali to JRO in July. Both flights left and landed on time. Check in was efficient and in flight service was above my expectation. Aircraft were clean and comfortable with plenty of legroom. A very pleasant experience and highly recommended.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","L Murguia","United States","2013-04-18","I had purchased a flight from Nairobi to Jo'burg in November of 2012 for a trip I took the first week of April. Apparently when I was trying to catch my connecting flight to Kigali I was informed that my flight had changed completely. And I'm not referring to a minor change in time but completely. I guess when RwandAir made the changed they forgot to put me on the new flights. They had informed me that I wouldn't be able to catch my connecting flight until the following day. Instead they put me on another flight with a different airline. I had to wait for 11 hours at the airport. Additionally my return flight was changed as well which included another long wait for my connecting flight. I also had to change another flight because of this. RwandAir caused me to waste time waiting money to change my flight and sleep. I don't want to punish the courteous flight attendants as they were great but I would be careful with booking with RwandAir.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","0"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Dave Capstick","South Africa","2013-03-05","Excellent flight late last year from Jo'burg to Kigali return. New plane top class friendly staff very professional. Will definitely use them again when required.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Shah","United Kingdom","2013-10-15","LHR-DOH-NBO. Flew the Dreamliner 787 from LHR-DOH fantastic aircraft great in-flight entertainment the steward(ess's) were all friendly and smiling food was really tasty seats were comfortable too. Transfer from aircraft to terminal in Doha was quite lengthy but guess that will improve once they have the new terminal. From DOH-NBO it was an A320 small aircraft but comfortable and again good food and service throughout. The only complaint I have about the flight was that my flight was from 16.00 GMT+1 arriving in NBO 05.35 (GMT+1) and on the LHR-DOH leg they said they don't provide amenity kits because its a day flight (I only wanted the sleeping shades) and then when I got onto the DOH-NBO flight again they don't provide the amenity kits (the flight was from 02.20 - 07.35 GMT+3). Then they serve Dinner on this 2am flight without a doubt the foods great but its 2am and I wanted to sleep. So if your flying on some overnight flight then take your own in economy!","","","Economy","","7.0","4.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Tim Crowley","United Kingdom","2013-10-13","LHR-DOH and DOH-SIN economy. Great flight in economy from LHR-DOH. Seats comfortable service excellent and inflight entertainment good. Overnight flight and managed to get sleep. Only criticism is they turned lights on a bit early before landing in DOH. Had a quick transfer in DOH for flight to SIN but waited on ground for other connections so flight departed 80 mins late. Plane from DOH to SIN a 777 which was bigger than 330. Again seats good but service very poor with 2 cabin attendants who must have come from BA they were so surly. Inflight entertainment system slower than the flight from LHR. On plus side the 2 flights were the smoothest and quietest I have ever had from UK to SIN. Airline a good 4 star but not 5.","","","Economy","","7.0","5.0","4.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","B Degener","Netherlands","2014-12-18","As I wanted to take the opportunity to sample the 787 Dreamliner I booked a flight with RJ as our choice of travel back from Kuala Lumpur to Bangkok. I was very impressed with the spacious business class cabin and the clean ultra-modern interior that even my spouse (who is normally not very interested in the subject of air travel) noticed as very pleasant. The seats were of the soft-leader kind and it was hard to leave them upon arrival. The cabin crew was excellent and the Thai flight attendant did her utmost to make our flight as enjoyable as possible. But what was most noticeable above all was the fresh air during the flight. As I'm usually prone to nose and eye problems due to dry cabin air I was really surprised that I had none of these problems whatsoever during this flight. The only downpoint would be that the entire business class cabin was in 2-2-2 layout despite a trend nowadays to cater to solo travellers: in this cabin you still would have to climb over your neighbour if you end up in a window seat.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Ross Clark","United Kingdom","2014-11-20","LHR-AMM-LHR late-October 2014. Interesting to travel on a Dreamliner but somehow I don't think nine-across in economy is exactly what Boeing had in mind with the 787. Service fine IFE quite limited would use again.","","","Economy","","7.0","3.0","4.0","5.0","2.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Tercon Bojan","Singapore","2014-11-11","This quick 100 min flight was on an A320. Firstly I was very impressed with the RJ branding. Very modern yet true to its Arabic roots. The seats in economy were very comfortable. Lots of leg room and perhaps equally important a great recline angle. Individual IFE system was good and Jordanian food is amazing to begin with and RJ certainly didn't disappoint with its inflight meal. Impressed!","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","P Schulz","Australia","2013-01-15","Two flights in January 2013 JRO - KGL (via Mombasa) in their brand-new CRJ900 NextGen (less than two months old at the time) and KGL - NBO (ageing B737-500). All flights departed on schedule and food and beverages were included ranging from hot breakfast for the one hour flight to Nairobi to a packet of cashew nuts for JRO - Mombasa. Crew courteous and professional planes appear to be in excellent shape. The final landing in NBO was a bit rough but no complaints otherwise. The only downside was that the flight times had been changed a couple of times between booking and the actual flight. Apparently this is quite normal but flight times have been pushed from mid-morning to early morning then late afternoon before back to mid- morning and finally to mid-evening where they remained. Mind you there were 7 months between booking and the flights so this might be normal however we left plenty of time in our planning to account for those changes.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Glisson Niekerk","United Arab Emirates","2012-11-16","WB300 KGL to DBX 14 November 2012. My boarding time was at 11.15 nothing had happened by 12.15 so I started to get a bit nervous inquired with airport representatives who was sitting at the boarding gate. They said they don't know what was happening and would check. I found that to be quite unprofessional they should have known there were complications. They came back 30 mins later to advise us that they apologize for the delay and will advise accordingly. Flight left after 3.00 that morning. I really think Rwandair team in Kigali needs to be trained accordingly. Its just good manners to keep your passengers informed on things like this.","","","Economy","","2.0","4.0","2.0","4.0","1.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michael Schrier","Philippines","2013-10-13","My wife and I travelled from Manila-Doha-Oslo (Business Class) on 24th/25th Sep 2013. I have nothing but praise for the attendants and aircraft on the outbound journey. First leg was a 777ER this is still a great plane. Second leg was on a 787 Dreamliner this plane makes even the 777 seem obsolete. Inbound journey from Oslo to Doha was again a Dreamliner and was as close to perfect as you could ask for. When we boarded the flight from Doha to Manila on 10th Sep 2013 it was not good from the start. We have flown many times on Qatar Business Class and this was the first time the attendant just pointed up the aisle and said the 2 seats up front on the right. When it came to food I chose the seafood entree and the lobster part was still half frozen there was no tablecloth or serviettes. At least for the main course we were then given tablecloth and serviettes. However we both chose the tenderloin beef this turned out to be dry and overcooked. I was asked which wine would I like I chose a Chardonnay which was excellent but when I asked for another I was given about a tablespoon full and was told they had run out. This flight is always overbooked so it makes sense for the airline to fill the seats. In doing this though the moment these people see free unlimited food and drink they consume it like there is no tomorrow. The plane was an Airbus which is not of the quality of their Boeings due to its age and the seat leg lift did not raise so I ended up with swollen feet as I do in economy. Luckily we spent all our Qmiles on duty free in Doha so now I will try another airline next time. It is a shame as we have never had anything but praise for Qatar.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","M Kent","United Kingdom","2013-10-10","Aspires to be a 'five' star airline. We flew UK to Malaysia via Doha two 7hr legs with a 3hr stop over in Doha. Planes were pretty clean seats fairly comfortable but we had a much newer plane on the 2nd outbound leg and this was the best leg of our return trips. Staff were very nice drinks plentiful and varied food pretty good too. Entertainment system worked fine good selection of films/TV to keep you busy. MAS we have flown before are a 5* airline the planes and service just that bit better though you do pay more. Baggage allowance was increased just before we flew to 30kg. They are also fairly relaxed on hand luggage which does mean the overhead storage fills up! The transfer in Doha involved a lengthy bus shuttle to/from the terminal building but perhaps we were unlucky where our planes were parked. I'd use again but would weigh up the saving over a direct flight as there's not much in Doha!","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","P J Trebuchet","United Arab Emirates","2014-10-31","AMM-DXB October 26th 2014 . Maybe I gave too quickly my general conclusion. This flight has been quite horrendous: old tired A321 poor IFE toilets very dirty and smelly and rude disorganised Arabic crew with very poor to no English. Food was appalling seats were cramped and dirty. At least flight arrived on time.","","","Economy","","3.0","2.0","1.0","2.0","2.0","","","4.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Field William","Australia","2014-10-31","Royal Jordanian Flight RJ166 Istanbul to Amman. Seats were comfortable. Limited meal choice. Quality of meal was fair not exceptional. Staff were obliging but not overly friendly. No alcohol (wine) offered with meal service.","","","Business Class","","5.0","4.0","3.0","3.0","3.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","P J Trebuchet","United Arab Emirates","2014-10-28","BCN-AMM. Pleasantly surprised by the high quality of service. Flight on-time RJ Chef d'Escale at BCN airport was friendly and efficient unlike rude ugly and dead fish-faced Groundforce check-in female staff unable to provide any reliable information. Boarding was a breeze service very diligent and food was good-quality far better than QR. A wide choice of beverages was offered as well. Black point: equipment was an A320 with cramped seats. Also crew had a very poor command of English. A nice effort to show will and sense of service however. To finish RJ offers a 4 stars hotel service with accommodation and meal for every single passenger having 8h+ transit. I just don't understand how this airline is just 3 stars rated while ridiculous Iberia has the same rating and grotty KLM or Saudia have 4 stars. Highly recommended.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","5.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","M Collie","Ireland","2012-11-09","Outbound KGL to MBA in a newish 738 was fine with a hot lunch served on this sub 2 hour flight. Adequate leg room and friendly and competent cabin staff. Arrived at MBA airport for return flight to find that the flight had re-scheduled for 12 hours later. I chose not to wait as I had commitments in Kigali and flew back at considerable expense with another airline via NBO.","","","Economy","","4.0","","","","","","","4.0","0"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Roy Peter Lumb","United Arab Emirates","2012-05-14","Flew last week from Dubai to Mombasa return. Not sure what to expect as this was my first flight with RwandAir however I was pleasantly surprised. Nice aircraft friendly cabin crew good service and comfortable seats. Price was excellent and it was the only direct flight from Dubai to Mombasa so saved me lots of valuable time.","","","Economy","","8.0","","","","","","","4.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Alex Lockwood","United Kingdom","2011-07-12","Kigali-Johannesburg. We were 45 mins late departing Kigali with no explanation but arrived in Jo'burg at the scheduled time. Clean aircraft very smooth flight professional and very friendly crew Rwandan 'Primus' beer served on board with a tasty meal. Like most African continental airlines expensive compared to what we are used to in Europe but otherwise very good. Recommended for convenient and safe travel throughout the region.","","","Economy","","7.0","","","","","","","1.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R John","Australia","2013-10-10","MEL-DOH-BCN. I think it is important that if you have connecting flight via DOH you need at least a 2 hour transit time between flights because the bussing between the planes and terminal is painstakingly slow. This will of course improve when the new airport is finished. I've come to the conclusion that a long haul economy flight on any airline can become hell on earth after several hours. Crying babies and a too cold cabin only add to the discomfort. The seat in front of me seemed to recline just a little too far and I felt literally boxed in. Qatar do make an effort to make flights a little more comfortable. Great food and staff as well as comfortable seating certainly helped.","","","Economy","","7.0","4.0","5.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Khan","United Kingdom","2013-10-09","Flew from Heathrow to Kathmandu. Everything was good until Doha however a bit sad from Doha to Kathmandu. It was bit tight but overall experience was excellent.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Uttiya","United States","2013-10-02","IAH-DOH-CCU-DOH-IAD September 23 2013. IAH-DOH - Incoming aircraft had a lightening strike on its way in and needed a complete check by engineers in Houston. This delayed the flight by over 5 hours and everyone missed connections in DOH. Qatar staff in Doha came through for everyone with alternate flights already worked out by the time we reached DOH. Most people were provided transit visas and accommodation with a generous food allowance in DOH. IFE was good food was okay. Cabin staff was polite and helpful. DOH-CCU - Cabin crew excellent. I had a non functional IFE screen and they tried a restart thrice. After that they switched my seat. The food service was thorough service was attentive and I felt comfortable in a flight with service after a long time. CCU-DOH - Good cabin crew good food and attentive service. Ground staff from Air India could not keep up with the Qatar staff and fumbled the service all through. On the flight smooth sailing. DOH-IAH - Attentive cabin crew and good service all round. The only negative was when they ran out of meal options for the lunch service and had to force the same veg option on everyone. IFE malfunctioned during the flight and they reset the whole system that took 30 mins or so. However IFE service was good. Overall satisfied with the service crew and IFE. It would be better for them to rethink their Indian choice for veg as the food tends to get too dry over a long haul flight.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Arora Randeep","India","2014-09-01","Flight from Amman to New Delhi on 29th Aug. Flight was delayed 30 minutes but what was really disappointing was the in-flight services and attitude of cabin crew. Staff were not well versed in English making it difficult to communicate. When I asked for a drink air-hostess said yes but it never came. When I requested for a feedback form I was told they never carry them. However meal quality on-board was good.","","","Economy","","4.0","4.0","2.0","4.0","4.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Darwish Rami","Canada","2014-09-01","Travelled from Montreal to Amman. Going to Amman wasn't as bad but the return flight was a horror. There's no legroom on the 330. The seats where so uncomfortable I felt I was sitting on wooden bench. The staff on the plane were so unfriendly not one smile. I could just feel the negative energy coming out of them. The food was pretty bad. We got served food at the beginning of the flight and just before landing. Nothing in between on the 10 hour flight. The worst experience was at Amman airport. There were only 3 counters open for all Royal Jordanian flights. They don't explain where you're supposed to go and the line ups are created as you go along. Very unorganised. All employees and officials at the airport looked like headless chickens. We got there 3 hours in advance with maybe 50 people in front of us. We ended up reaching the gate 30 mins before departure. We didn't event get a chance to go to the duty free. I previously booked my seat and it was confirmed but when we got the boarding pass I noticed it was different. It was too late to complain. When we got on the plane I found out the seat I originally chosen was assigned to 2 other people (unbelievable). As a summary I will never fly with Royal Jordanian.","","","Economy","","","1.0","1.0","2.0","3.0","","","1.0","0"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Marie Mainil","United States","2011-06-27","I recently travelled with Kenya Airways/Rwandair through one ticket that I had booked as a package through Kenya Airways. Problems happened: overbooking both ways (Kenya) making me board Rwandair without boarding pass baggage not delivered when Rwandair received it the very same night I arrived. While Kenya Airways has been co-operative in a settlement and is taking steps to help with the necessary paper work for the insurance Rwandair has been most uncooperative never responding to my messages and when I physically showed up at the office they plainly contradicted their own report in front of us. Results: Financial loss on my side and problems with the insurance.","","","Economy","","1.0","","","","","","","1.0","0"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","A Pedersen","Denmark","2011-04-03","Bujumbura-Kigali-Bujumbura Dash 8-100. Both flights on time safety and organisation appear to be high. Good service onboard despite flight duration is only 40 minutes: snacks 4 different juices sodas. Good information on board and luggage delivered in 5 minutes upon passing immigration.","","","Economy","","8.0","","","","","","","4.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","M Mukundan","Australia","2010-07-05","These guys nearly spoilt our trip. On arrival in Jo'burg we were to board Rwanda Air to Kigali. There were no signs of any check in counters. So after an hour of rushing between terminals we finally contacted someone at Rwanda Air who had said the flight was cancelled. He was not even apologetic for not telling us beforehand. I would be very careful if booking with them.","","","Economy","","","","","","","","","1.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Norman Lee","Singapore","2013-10-01","SIN-DOH-MAN/BRU-DOH-SIN. Excellent on-board service and the seat pitch is the best I have seen in Economy for a long time. The 777s use 3-3-3 configuration which makes for a comfortable seat. Pouches with toothbrush socks ear plugs and eye-mask were given out on the overnight sectors. Only thing that could get better was on the BRU- DOH sector crew ran out of food trays at the back of the plane and had to ask a few times from the crew in the front. I also had to remind the crew that my travelling companion needed a diabetic meal. But these are small issues. In all value for money better than the other airlines who try to pack close to 400 passengers on their 777s for the same price.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Brennan","Australia","2013-09-29","PER-DOH-JFK PER-DOH-CDG MXP-DOH-PER. Great new fleet even the older A320s and A330s are new compared to other major airlines. Newer 777s are gorgeous though have flaws (like stuck TV screens and dirty seats). Food is average. When connecting for hours in Doha you still find yourself with a breakfast omelette followed by another breakfast omelette on the next flight? Entertainment system - good when it works. Great selection but on 6 flights I had 3 seats without working TV and 4 headphones that did not work. Service - pretty poor. Staff are generally indifferent friendly-but-dazed. Timeliness - my experience has not tracked with the on-time stats of the airline. I had one out of six flights depart on time. The rest arrived late by an hour or so. Very decent option for the price but not anywhere as good an experience as its ""5 Star"" competitors such as Singapore or Cathay.","","","Economy","","5.0","3.0","2.0","3.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Kilroy","Australia","2014-08-20","Moscow to Dubai via Amman on 10 August in Business class. Flight was delayed leaving Domodedovo however flight attendant talked to us during the flight and assured us that the connection would be fine and we would be met at the airport in Oman and shown the way to the gate for the connecting flight to Dubai. Business class had only three people so we were first off the aircraft and sure enough the airline rep met us and quickly directed us to the gate all this was handled smoothly and professionally. Flight was good food was wonderful especially the middle eastern dishes. Wine and other choices was wonderful. Amenities kit was fine had all the essentials Seats were comfortable but not fully flat. On two relatively short flights of 4.5 hrs and 3.5 hrs this isn't really an issue.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","3.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","F Elsherif","United Arab Emirates","2014-08-03","Great flight from Abu Dhabi to Amman last month for a long weekend vacation. Seats were very comfortable compared to other airlines with such short duration flights. Flight was on time and crew was very attentive. Thanks for the pleasant experience RJ.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Jonathan Beard","Canada","2010-04-21","Nairobi to Kigali return. Excellent service on both legs. The e-ticketing system is still in process so bring your ticket number as well as the booking reference with you to the airport in Nairobi. I would gladly fly this airline again.","","","Economy","","8.0","","","","","","","4.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Tim Costello","","2008-06-22","I was due to fly from Kigali to Entebbe and had made a reservation months beforehand. I reconfirmed by e-mail about a month before the flight and two days before the flight telephoned to Rwandair in Kigali to make sure that the reservation was still valid. I was told that it was and the agent mentioned my first name which I had not given her on the telephone. When I turned up at the airport I was told that my reservation had been cancelled and no reason was given. Four or five other passengers were in the same position. We all waited to see if there were no-shows but there weren't. I would say that Rwandair which could not be booked through Opodo Travelocity or Expedia is to be avoided.","","","","","1.0","","","","","","","","0"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Mark Hereward","","2007-03-20","Rwandair Express Johannesburg - Kigali on an MD-80 business class. Really not a bad flight - we were about 1/2 an hour late boarding with no announcements but after that it was fine: a reasonable little meal and nice wine. We had a touch-down in Bujumbura so there was rather a lot of taking off and landing but reasonably quiet and comfortable flight. My bags were lost in a connection a Johnannesburg (as always) and so it was the usual long process of waiting for the bags not to appear waiting to fill out forms and then waiting three days but the bags eventually found me!","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Alan Thompson","United Kingdom","2015-07-30","Booked very late so paid a fortune but I had to travel. Other than this everything was good. Easy purchase and online check-in, boarding fine though a long wait in the warm sun which would have been grim in rain and cold. Flight on time, great UK flight deck and Italian cabin crew. Seats and legroom are ok for a 2.5 hour flight. Coffee pretty good. Arrived 20 mins early.","Boeing 737-800","Solo Leisure","First Class","Stansted to Bari","7.0","3.0","5.0","4.0","","4.0","","1.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","James Laskowski","Thailand","2013-09-25","BKK-CDG w/a change in Doha and CDG-BKK. This is the 2nd time I have flown w/ Qatar this year and each leg the service is friendly and efficient and the Food is really good. Not to mention their on-time departures. The seats have sufficient space even reclines (well for me at least at 5'7""). They have great selection of food and entertainment and if your lucky enough for an overnight flight a great pouch consisting of socks eye-mask and toothbrush. Anytime you ask for help or are served the flight attendants have a smile. For the money - this is by far my favorite airline.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Chim","Singapore","2013-09-25","SIN-DOH-BRU and TXL-DOH-SIN. Food onboard was acceptable. Seats were fairly comfortable. Inflight service ranged from average to outstanding depending on the flight attendant. Inflight entertainment was very good. The problem was the transit at Doha it was nothing short of a disaster. The buses that take you to and from the terminal were excruciatingly slow and extremely packed. Even though the bus doors were shut the buses didn't move and we were on the tarmac for about 15 minutes. No announcement no apologies. The terminal itself was packed when we got there and clearly did not have enough toilets. While they were not downright filthy they were certainly not the cleanest toilets in any airport anywhere. After having our boarding pass scanned for the transfer flight we took an escalator down to the waiting area in the bus bay. We waited more than an hour there with about 10 seats no toilets in a room that could comfortably only hold 25 passengers but is now holding a whole plane load. Many started sitting/sleeping on the floor. When it was time to board the bus a stone faced staff member came down to tell us to queue up. Again no announcement no apologies just do as you're told. When the bus got to the plane surprise surprise the doors stayed closed and we stayed inside the packed bus for another 15 minutes. Only on the plane did the captain explain that the aircraft came in late resulting in the delay. I wouldn't want to do another transit in Doha again at least not until their new airport is completed.","","","Economy","","7.0","5.0","4.0","4.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","W Harsha","United Kingdom","2013-09-24","LHR-DXB return via DOH. First leg on A330 - seat and entertainment fine. I hold privilege club gold status and was greeted onboard by crew. Meal choices outlined were inconsistent with what was actually served. Overnight flight which departed one hour late - cabin lights dimmed after dinner service but fully illuminated three hours before landing when they served a snack (which was appalling). Missed connecting flight in Doha but was already booked onto the next flight and had to wait only 90 mins. Second leg on a new A321 with touchscreen entertainment. Crew were polite and efficient. Snack served on this 40minute flight consisted of a savoury and sweet breakfast - which was horrible. A microwaved sandwich and a muffin. Return DXB-DOH again new A321 crew once again polite efficient and friendly. Awful snack once more. DOH-LHR leg was disappointing. The flight was full and on a A330 which was clearly showing its age. Old style IFE - with controller inbuilt into the armrest - which makes it very awkward to operate. Crew were clearly over stretched and somewhat inexperienced forgetting requests and serving wrong meals. I will continue to fly QR but the decline in catering is a concern. Also I have noticed that some crew lack the hospitality which has made QR deserve its 5* status. I remain committed to flying QR whenever possible and will continue to recommend.","","","Economy","","8.0","4.0","3.0","2.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Aweidah","Palestinian Territories","2014-06-25","TLV-DXB-TLV via Amman and again the same good experience with RJ. All 4 flights exactly on time no issue with service on board although the movie selection is fairly limited. Food was good and legroom on A321 more than adequate. Amman airport is a breeze to transit through and RJ crown lounge comfortable although food selection is very very basic and internet can be unpredictable. The rate was so cheap in comparison with any other choice. RJ are a good dependable airline and my first choice for travel inside the Middle East. They beat Emirates and Etihad hands down on flights to the UAE. Highly recommend.","","","Economy","","8.0","5.0","4.0","5.0","3.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","David Worcester","United Kingdom","2014-05-10","LHR-AMM-BKK-HKG and return in Crown Business class. Downside seats comfy but not state of the art long layover in Amman on the return. Upside the crew all were so nice on all flights welcoming personable and keen to please. Food excellent far better than BA Club World. Wine: I found wines that I liked. Jordanian red very nice. Thick hot towels that put BA to shame and so many. Amenity kits far better than BA's gym bag. Quick priority boarding at Heathrow and at Hong Kong. Boarding at Amman a little confused. Amman to London we were served non- alcoholic drinks before push then after take off drinks of choice with nuts and crudities with tangy tomato dip starter salad mains served from the trolley cheese with port and choice of desserts with cognac. Sublime.","","","Business Class","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"rwandair","/airline-reviews/rwandair","Rwandair customer review","Steven Geerling","","2006-11-20","Nairobi – Kigali and Kigali – Entebbe. The NBO-KGL flight on a MD-82 that showed little signs of its age. Aircraft pretty clean seat pitch acceptable and no problem with understanding the public announcements which I have experienced differently on other airlines in the region. Safety demonstration okay although I wonder if the life jacket should have been shown as the flight was passing right over Victoria Lake. Flight left almost on time for the 70 minutes flight. Snack (sandwiches fruit salad muffin) served on board. Quality was okay for the length of the flight. Alcohol served free of charge. Professional and hard working crew (partly western) doing their job with a smile. Arrival and immigration procedures at KGL were efficient. KGL – EBB on a DHC8 previously operated by a Ethiopian carrier. Aircraft was clean. Only the seats were a bit older. Flight left even before scheduled departure time. Once again a professional crew serving drinks and peanuts on the fifty minutes flight. Amusing to see the cabin crew member performing the usual pre-landing announcement and checking a newspaper at the same time. Staff at the airline city office in Kigali very helpful when I had to reschedule due to serious family circumstances back home.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Hilarion Martinez","United States","2015-07-30","When I arrived at the airport I got into the check-in line although I had my printed boarding pass. Seeing other passengers approach a separate window that appeared to be there to sell tickets or collect overcharges, I approached, showed my passport and boarding pass and asked if I needed to remain in the check in queue. That is when she told me that because the flight was full, I would be allowed to check in my one rolling bag free of charge. After security, boarding of the flight was impressive in terms of smoothness and professionalism. There were two lines: priority for those who prepaid their seat and general for those who chose not to spend a few extra euros for excellent service and benefits. The priority line has seats for passengers but the general boarding did not. I was the first to board. I quickly found my aisle exit row seat and sat. The flight attendant walked by and asked that I store the hand bag I had with me in the overhead as it was an exit row. Priority boarding was relaxed and more civilized. Print boarding pass before you get to the airport. If you printed your boarding pass, you can go directly to the gate. I was able to check in my rolling bag for free because the flight was nearly full and there was need for overhead space. Weigh your hand luggae and ensure it is within the rules. Spend the money and reserve a priority seat. It makes a huge difference. ","Boeing 737","Solo Leisure","Economy","Santander to Barcelona","10.0","5.0","5.0","","","5.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Leslie Cadwallader","United Kingdom","2015-07-24","Second round trip with Ryanair this year and all went fairly smoothly. Had booked early for a good price and managed to check in for return flight at home before leaving for Liverpool airport early in the morning, so avoided any extra charges. Did have a 30 minutes delay on the outward journey which was attributed to Belgian ATC because of the ""very busy skies over Europe this morning"", but since boarding (for an early morning flight) did not start till about 20 minutes before scheduled departure time I suspect we simply missed our designated slot. Also there was a puzzling request from the cabin manager that passengers should make sure they sat in their allocated seats because of the carefully arranged weight distribution. Given that the plane was completely full, how and where was weight distribution arranged? Plenty of sales pitches on both legs, but my impression was that many of the passengers just switched off and sales were actually fewer than on flights I've had with easyJet. None of the past quibbling over cabin baggage and even on the full outward flight everyone seemed to get their bags stowed in the lockers with crew members' assistance. Ryanair certainly seems to be more passenger-friendly these days but it is still advisable to be aware of the rules to avoid any possible pitfalls.","Boeing 737","Couple Leisure","Economy","Liverpool to Malaga","7.0","3.0","3.0","","","3.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","O Hammoudy","Egypt","2013-09-24","MCT-DOH-CAI. First leg served with an old and cramped A320. Inflight catering for that leg was not the best just an average snack crew members were doing a good job on that sector. Transit in Doha was a short one around 2 hrs. The terminal itself is so boring if compared to EK's T3 at DXB with a very limited food outlets and coffee shops. The Second leg was served with the companies pride not the 787 but the 777-300ER I would say that the aircraft is pretty much enjoyable in the 3-3-3 abreast layout over Emirates 3-4-3 which gives a feeling of flying a budget airline. Cabin crew on the second leg were just missing the proficiency of a five star airline. Wont hesitate to fly QR again for the sake of the cheap fares.","","","Economy","","7.0","5.0","3.0","3.0","3.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Alan Gibb","Hong Kong","2013-09-24","We flew to Manchester from HK last month with our baby son. On 3 legs of the trip the service and general experience could not be faulted in particular the cabin crew were genuinely caring for our son providing him with chocolates toys and carrying him around the airplane. On the Doha - Manchester leg of the journey the service was appalling very offhand perhaps not helped by the fact there were extra demands on the attendants due to the fact the in-flight entertainment was not working but our baby son was ignored right down to fact there was no offer of baby food for him! So 3 legs unsurpassed service far superior to my experience on my regular business class airlines but of course what one remembers unfortunately was the one poor experience which was made more memorable by how good the rest of the journey was.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","D Langley","United Kingdom","2014-04-19","LHR-BKK via AMM return. British Airways lounge in T3 nice and quiet. On time departure for all legs of the journey. Service was basic food was mediocre wine service was a struggle being served after the main course on all legs and no offer of re-fills to the tiny glass . Lounge in AMM is fine but not overwhelming for a new airport. Check in in BKK was poor 1 desk for business class with 5f for economy. It was quicker to use the economy desks! Angled flat seat not very comfortable for sleeping. Overall a poor experience made worse by the struggle to get my Avios points awarded.","","","Business Class","","3.0","3.0","2.0","2.0","3.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Evans","Australia","2014-04-16","Mar 16 RJ183 BKK-AMM. Mar 19 RJ117 AMM-CDG. Apr 12 RJ118 CDG-AMM. Apr 13 RJ182 AMM-BKK. Flights onboard A330 A320 and A340 in crown class. Happy with seat comfort on all flights and attention of the female crew. Food on all flights was fine except it would be nice to have wine on the main meal carts rather than it arriving 10 minutes later. Could improve service. On return flight from Paris had a 4 hour stopover in Amman the lounge has a basic to say the least food selection. No call or special queue for crown class (as in Paris and BKK) which was a letdown after the long stopover.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Van de Moortel","Belgium","2015-07-23","Terrible experience by check-in. In both flights we had to wait more than 1 hour because all passengers who came too late for other flights had priority. Very unfriendly staff, especially in Brussels (Zaventem). Passengers are humiliated by the staff and bad organisation of Ryanair. The ticket was not cheap at all!","","FamilyLeisure","Economy","Brussels to Lisbon","1.0","2.0","3.0","2.0","1.0","1.0","1.0","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Rachel Doyle","Ireland","2015-07-23","I have previously travelled with Ryanair many years ago and always hated the experience. However, recently decided to give it a shot as they fly direct to Marrakech. I was impressed with their website and ease of use. I managed to prebook seats, luggage, check in online etc. It's a no frills airline but you are paying such great prices so you cannot complain. The cabin crew were friendly and did a good job on board. The only negative comment I can say is that they had ran out of Prosecco (except for 1 bottle) on both flights and we were sitting in Row 3! The bar seemed poorly stocked and on the return flight I heard that there was no hot food available. I am not surprised as the passengers were only getting off our aircraft 5 minutes before we boarded it to return home. I never saw an aircraft turned around so quickly in all my years of travel. A big plus was no lost baggage and everything arrived home in one piece, including delicate pottery souvenirs etc. ","","FamilyLeisure","Economy","Dublin to Marrakech","9.0","4.0","5.0","2.0","","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Rick","Singapore","2013-09-24","SIN-DOH-LHR-DOH-SIN. New plane for SIN-DOH-SIN good service but not comparable with SQ or CX. DOH-LHR-DOH on dated A330 Inflight entertainment system old with technical issues both ways. However will still use QR for its cheap fare.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","B Dawood","United Kingdom","2013-09-24","London to Dubai via Doha. The service received from the check in desk to all air crew was impeccable. Seats were of good comfort in economy and leg room was good as well. Inflight entertainment had a large number of choices to choose from. A bit of everything for everyone. Was travelling with a 5 Year old and catered their needs well as well as giving well presented child's meal. Only the transfer at Doha needs to improve a bit as having go by coach to the transit and aircraft is annoying. But overall very good and the best service I have had on anyone airline I have travelled that includes BA Virgin and emirates.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","S Venkatraman","Norway","2013-09-22","Been a Qatar frequent flier for a couple of years. Gold card holder and choose Qatar as the preferred airline. Generally extremely Professional and experienced crew. In recent times have noticed that the quality of Food can be much better. I generally choose AVML as the Choice. On the last flight from DOH-OSL I was served a chicken sandwich instead of vegetarian. Been served Pasta as AVML on one of the flights. Food quality is one thing that I believe that QR has dropped in. Customer service is still good (even if an occasional mistake happens). The thing that I did not like on my OSL-DOH flight is that they introduced the 787. I would any day prefer the Comfort of the 777-300ER.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Storey","United States","2014-02-14","ORD-AUH-JFK via Amman. A340 on the long haul legs and A319 for the short ones. On all flights the crew were great lots of smiles checking to make sure everything was OK and ready to help. Food and drinks were good although wines are limited selections. Inflight entertainment was enough to kill the hours. Seats in A340 not lie flat but very comfortable. They start the 787 service to the US in June. lounge in new terminal at Amman was an oasis of calm and quiet.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","C Meier","Germany","2014-01-28","TXL-BKK-TXL via Amman. The flight to Bangkok was good. Both flights were on time. Staff on board were very unfriendly. I did not see one smile. The flight back was horror. First we had a 2.5 hours delay in Bangkok. Same unfriendly staff on that flight. In Amman we were there for 12 hours! Ground staff did not tell the truth. We were delayed from hour to hour. Our flight completely disappeared from the screens for an hour. The only information you got was: No information. The only good thing on the flight back was the flight staff from Amman to Berlin. They gave us extra warm meals and for the first time I saw a smile. We were glad to get back to Berlin.","","","Economy","","","4.0","2.0","4.0","4.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Standen","United Kingdom","2015-07-23","Ryanair chartered an Air Explore aircraft for both flights and on both legs we were on a filthy aircraft. The overhead lockers were caked in dust and chewing gum stuck to the seats. The cabin crew were pleasant enough, however we did not hear a peep out of the flight deck  - a welcome would have been good customer service.","","FamilyLeisure","Economy","Stansted to Poznan","7.0","3.0","1.0","2.0","","1.0","","1.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Thomas Hagen","Switzerland","2015-07-22","No frills airline so did not expect free food/entertainment, beverage service fast and ok. Seats width ok but not enough legroom for me (191 cm tall), also backrests not adjustable but was a short flight. Very smooth check-in at FMM (4 counters open), fast boarding.","","FamilyLeisure","Economy","FMM to AHO","8.0","2.0","4.0","1.0","1.0","5.0","1.0","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Julian Walby","United Kingdom","2013-09-22","Return flight to from London to KL via Doha. 3 of the 4 aircraft's were modern and clean with great in-flight entertainment (all newish A330s) and very good food. Last flight (Doha to London) was awful. Old A330 very smelly not especially clean and rubbish in-flight entertainment. A real disappointment but would not put me off flying Qatar again as generally excellent. Doha airport isn't as bad as everyone says but the busses to and from the terminal do take forever and aren't particularly well air conditioned.","","","Economy","","7.0","5.0","4.0","4.0","3.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","C Sansom","United Kingdom","2013-09-22","LHR-DOH-DXB-DOH-LHR. 4 flights on B787/A320/A330. Excellent flights with very smart and professional cabin crew. The meals were tasty and of good quality and nicely presented. 5 star and very happy to travel again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","V Paul","Romania","2014-01-16","Domestic flight with RJ from Amman to Aqaba return. A very good experience with Embraer 195 for a short flight (about 30 min) but the airport staff from Aqaba not skilled (totally different in Amman). The best legroom I've experienced.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","B Chin","Malaysia","2014-01-08","Took long haul flights to Amman and London from Kuala Lumpur. First time on RJ and to Jordan. Both my husband and I are tall. My husband being 6 ft 2 and I being 5 ft 8. The economy class seats do not accommodate tall individuals as the seats have no legroom and are very low to the ground. Both of us had a nightmare time with seating and wound up paying extra for exit seats all through our journey. Seats are not maintained and toilets are atrocious. A very worn out out-dated airline. Will never travel on it again.","","","Economy","","1.0","1.0","2.0","3.0","4.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Christopher Bardwell","Australia","2015-07-22","Arrived two hours before flight. Hundreds of people fighting to check bags, took over one hour and twenty five minutes to get to check bags. They kept putting people in front of us who had arrived late. After check in we had to fight and push our way through a grid lock for security , then ran like mad people through the crowd just making the aircraft before gates closed. I have never experienced anything lie it before. After paying for baggage, I think British Airways would have been cheaper, considering had to make our way to and from Stanstead as well.","Boeing 737","Couple Leisure","Economy","Stansted, Uk to Knock, Ireland","2.0","3.0","3.0","","","1.0","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Michael Hayward","United Kingdom","2015-07-21","I don't see why people complain about the airline so much! I've flown with them for the last 8 years with no issues whatsoever! I fly with them every year as they are the only UK based carrier that takes me to where I need without a long car trip afterwards! Ok, so the interior is yellow and blue, but what do I expect for a cheap ticket? The crew aren't bad, they do what they need and usually with a smile, I have never had a problem. ","Boeing 737-800WL","FamilyLeisure","Economy","London, Stansted to Rzeszow, Jasionka","9.0","2.0","4.0","2.0","","4.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Pease","France","2015-07-20","I'm starting to fly this route more regularly, and for the first time have to report what I consider to be a significant failing with the cabin crew. Our plane (FR7974) left late (after a late inbound arrival). I was sitting in Row 2. There was a minimal announcement from the flight deck naming the crew but nothing to invite the passengers to listen attentively to the safety briefing, which is often the final point made during the cockpit pre-flight passenger announcement. The announcement was very quiet and the delivery was monotone. I appreciate that the flight deck crew wanted to get a slot and head back to London as quickly as possible so their priorities might be elsewhere. The pasenger safety briefing was voiced by the female cabin crew member but it was impossible to hear (even in row 2). Even the young man doing the demonstration seemed frustrated by the lack of interest being shown. When I asked the female cabin crew why she had not stopped the briefing and reminded the passengers to pay attention, she told me it was not really worth it, because 'they (the passengers) wouldn't do it and anyway they fly so regularly that they don't need to listen to it because they know what to do by now'. The drinks run and duty free run were very speedy, leading to the crew spending around 10 mins in the forward galley area spilling out into the aisle in full sight of the passengers each with a mobile phone in their hand and chatting. Apart from the young man cabin crew at the front who made a personal, animated and delightful appeal for the scratch card run, and whose cabin service was friendly and most welcome, this cabin crew seemed to be the most uninterested and switched off that I have travelled with in over 15 years of travelling with Ryanair. Very disappointing. ","Boeing 737-800","Solo Leisure","Economy","BSL to STN","2.0","4.0","1.0","","","5.0","","5.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Terry Curtise","United Kingdom","2013-09-19","BKK-DOH 16/09/2013. A true 5 star airline. Seats very spacious and comfortable. Staff very attentive and helpful. Great selection of food IFE very good with a great range of new release and classic films. Will fly Qatar whenever possible.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K Daidola","Spain","2013-09-15","Had high expectations flying with this 5 star airline. We decided on the route MAD-DOH-BKK-DOH-MAD to fly with Qatar for the first time. It was basically all above average but a bit short for a 5 star. No surprises all was efficient smooth and professional. The 777-300 was used on all our four flights. Great entertainment system although the boxes takes up some leg space. Food was correct and service professional but felt quite robotic. Drinks were served frequently during the flights. Planes were all clean and in very good appearance. Doha airport is a problem long bus rides to and from the plane. This will be solved once the new airport opens. We hoped for it to be so before our trip but they still have no date.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Rami Tamimi","United Kingdom","2013-12-29","LHR-AMM-DME. Relatively cheap price for such a routing great seats especially on the new A320 on the AMM-DME sector. Excellent staff on both sectors as well.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Rami Tamimi","United Kingdom","2013-12-29","AMM-HKG-AMM. Loved their A330 despite the lack of individual ventilation. 3 full meals each way (snack breakfast and dinner for AMM-HKG and snack dinner and breakfast on HKG-AMM). Staff were very friendly as well. No complaints.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Sergey Tsoy","Russian Federation","2015-06-14","DME-EVN and back. Amazing mobile app and check-in, got flight information updates regularly on my phone. DME airport on the other hand is horrible : a never-ending queue from check-in to customs and passport control. Arrived 2.5 hrs before departure and still was almost late for the flight. Got upgraded to business class on both legs for free. Seats comfortable for a 3-hour flight. Cabin crew did not smile but were efficient. Pasta was delicious on flight from Moscow, however food on return flight was pretty bland. ","B767, A320","Business","Business Class","Moscow to Yerevan","8.0","4.0","3.0","3.0","","1.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Mann","United Kingdom","2015-07-17","I have flown with Ryanair for the last 10 years because they are cheap and relatively reliable (I think I can count the numbers of times my flights with Ryanair have been delayed on one hand). Billund to Venice went smoothly. I regard Ryanair as a very good airline if you only want to get from A-B fast, are not interested in the flight service and food and that you remember to stay clear of any overweight luggage. Lately I have noticed that they do not weigh the hand luggage anymore and are fair with the weight.","","Solo Leisure","Economy","Billund to Venice","7.0","2.0","4.0","","","4.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Tom Brinsmead","Canada","2015-07-15","This was our first experience with Ryanair. When booking the flights, we were impressed with the low fares. We did print our boarding passes to avoid fees at the airport but missed that you have to pay for baggage online. With the fees at the airport, the suitcases cost us double the fare for us to fly. It would have been cheaper to book seats for our suitcases!","","Couple Leisure","Economy","Edinburgh to Gasglow","6.0","3.0","3.0","","","2.0","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","James Tinning","Austria","2013-09-12","Perth WA to London LHR on 8 August. I have never felt so well looked after onboard any airline. Despite the length of this journey (22 hours) I thoroughly enjoyed it. Perth - Doha leg was onboard a B777-200LR a very comfortable aircraft. The IFE was brilliant and I was well entertained by (literally) 100s of movies games and television shows. The cabin was ambient with a lovely mood-lighting system. The connection at Doha International was smooth and took me just 1hr and 30 minutes to be onboard my London-bound flight coming from the 777. Doha is a very pleasant airport and a much newer one is on the way. The London leg was onboard B787 and had a very comfortable arrangement (as do all Qatar Aircraft) with Thales IFE. Again wonderful entertainment. The food was wonderful at all parts of the journey and various meals are provided with generous portions. The cabin crew were so professional and smart very friendly. I am very much looking forward to flying Qatar again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Davidson","United Kingdom","2013-09-05","MAN-DOH-SIN-DOH-MAN. A330 first leg. Really comfortable seat but preferred 777 on second leg which was perfect lie flat seat and so much roomier. Staff were excellent and couldn't do enough - very polite and attentive. Good Oryx system great headsets and good choice of films. Food excellent and as much drink as you like. The only disappointment was the 'fast track' luggage. Most of economy had left the airport whilst business class were still standing at the conveyor waiting for theirs 40 minutes later!","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Barnes","Australia","2013-09-05","MEL-DOH and DOH-MEL. On flight home mobile phone (on charge) slipped down into seat table mechanism and couldn't be retrieved by hand. Head steward did everything he could to no avail. On arrival he had arranged for an engineer to board plane to dismantle seat. The phone was delivered back to us while waiting for luggage The effort of staff to do their best was appreciated.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","G Kastner","Austria","2013-12-03","Another round-trip VIE to HKG via Amman price the cheapest on route Food good Seat Angled Flat Crew friendly IFE did not change - so frequent travelers run out of new movies unfortunately no priority in Boarding for Business Class guests and use of remote stands. Lounge in Amman - a real letdown - 15 dollar fee for shower unedible food slow internet. After my last trip this trip showed all weaknesses of their service. With simple measures they can improve a lot. It might depend on the crew which is servicing you.","","","Business Class","","6.0","4.0","3.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","D Thomas","United States","2013-12-02","I have taken the Cairo-Amman round-trip flight numerous times on a few different airlines. I flew with Royal Jordanian on the last three flight segments and I would not recommend it. The interior quality of the planes were poor 2/3 times and the seats in economy class do not easily accommodate someone taller than 5'10"" (too tight for the knees). The staff and crew seem unapproachable and disinterested. It is also irritating that if you book online you then have to be pulled aside at check-in so they can verify your card. I understand the concept but the fact that they force you to step out of line and then wait in line again after they finish is really frustrating. I don't understand why they cannot invest in card reader machines at the check-in kiosks particularly at the new airport where RJ is the resident airlines. Most other modern-day airlines have figured this out.","","","Economy","","4.0","2.0","1.0","4.0","1.0","","","2.0","0"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Robert Walbeek","China","2015-04-17","Flew from Beijing to Novosibirsk Siberia airlines is the only carrier on this route so no choice flight left Beijing on time (crazy time of 6.45 in the morning which means you need to get up at 4). Airplane new and clean FA's do not smile hide themselves after a serving lousy food and drinks. Had to pay 50 dollars for a little overweight. Novosibirsk airport is under construction no trolleys to be found.","","","Economy","","7.0","3.0","2.0","1.0","1.0","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","D Bangs","United States","2014-02-17","We traveled from Sochi to Moscow on February 10 on S7. We were in a group of five people and a couple in our group had been bumped off of the flight with no notice. Because the staff are relatively non-English speaking there was no way to reach a level of understanding of the options except to hear there were no seats on any flights that day. Three of the five of us left on our scheduled flight only to find at least four empty seats on the flight that was supposedly full and from which our travel companions had been bumped. I tried to talk to the flight attendant who could not have been more rude about our travel companions waiting in the airport but she offered no help. There was no effort by S7 to accommodate any disruption.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Neil Treadwell","United Kingdom","2015-07-14","Our return flight was cancelled with next available a week later, no one from Ryanair at airport to help. They offered to put us up for one night only, helpline told us we had to sort out alternative flight ourselves - we are currently stuck in Italy. Ryanair do not care should be their slogan. We are having to take 5 hr train to Rome to fly with easyjet at our own expense to Leeds then try to get to Manchester to pick up car if it hasn't been clamped for overstaying on car park. Would never use again.","","Couple Leisure","Economy","Manchester to Bologna Italy","1.0","1.0","1.0","","","1.0","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Anastasiya Aksenava","Belarus","2015-07-14","I'm very satisfied with the service on board. We flew as a family. Both flights to Tenerife and Warszawa were on time. The food isn't cheap but worth it. Some people say that the seats are uncomfortable or there is not enough space, but found them perfectly adequate. The aircraft was in excellent condition. I will fly with Ryanair again.","Boeing 737-800","FamilyLeisure","Economy","Warszawa to Tenerife","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Gerard Adams","Seychelles","2013-09-04","Qatar-Seychelles QR703 1 Aug 2013. Doha-Melbourne. QR30. 2 Aug and returned departing 25 August QR31 to Doha and 27 Aug QR702 to Seychelles. While in general we were satisfied with the flights there are a number of issues I would like to raise: 1) We were seated in row 24 on QR30 about halfway down economy. When the meal trolley came we were told instead of the 3 meal options only one was still available. 2) When I asked for a glass of wine I was told it would be brought later. It arrived after my meal was finished. 3) On the return leg my wife who has a bladder problem asked if the trolley could be moved to allow her out. She was told she would have to wait until the attendants had finished and were ready to move on. 4) QR31 25 August was heavily booked. When the lights were brightened after approximately 10 hours there was naturally a rush for the toilets. The number provided on the 777 is in my opinion inadequate. Long queues soon formed.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Prakash Selvam","India","2013-09-03","MAA-DOH-CDG-JFK (round trip) with our 19 month old infant. CDG-JFK flight was hectic (AA flight) with no legroom. The food was fantastic and the crew were great. Oryx Entertainment system was really good and easy to handle. The whole experience was positive.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","L Clutter","United States","2013-11-13","Have booked 5 separate round trips from London to Amman in business class on the wide body A330 because I like space and not being cramped on long flights like this. Every flight they have changed it to an A321 single aisle small plane. It is a waste of time complaining. They are false advertising a larger aircraft but giving you a cramped and claustrophobic ride on a small jet instead.","","","Business Class","","1.0","1.0","4.0","4.0","4.0","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","G Kastner","Austria","2013-10-29","VIE-AMM-HKG-AMM-VIE October 2013: very nice experience with a good price. Vienna: separate bus for Crown Class guests - but Economy passengers boarded first so had to wait on the tarmac - Business on A320s are real business class seats 2-2 config good food and inflight entertainment. Transfer in Amman very smooth long layover - lounge really nice lots of seats only downside is the food in the lounge. No priority boarding for Business class for the flight in Amman to BKK/HKG. A330 really nice angled flat seats amenity kit missing ear plugs but the rest is really nice friendly staff good food and drinks. maybe more choice of English newspapers would be nice. Stop in Bangkok you have to stay on the airplane arrived early into Hong Kong. Return also very good little longer stop in BKK. Didn't understand why parked a remote stand in the morning in Amman but separate bus transfer for business was a nice treat. Transfer smooth again again lounge food can be improved. Overall a nice experience and I will fly them again.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Rouvinski Vladimir","Colombia","2013-12-09","HKG-IKT-HKG. Quite satisfied with S7 service: on time new planes attentive stewardesses. Food is OK. Miles can be earned for Oneworld. Another advantage is that the airlines connect in places that other airlines don't. Would fly with S7 again.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Mauricio Canosa","Brazil","2013-12-02","Vladivostok-Petropavlovsk Kamchatsky-Vladivostok-Novosibirsk-Moscow Domodedovo-Volgograd and Moscow Domodedovo to Munich in Business class except for the shorter segment DME-VOG. All flights in modern aircraft A319 A320 and B737-800. All but one were on time. In general crew were attentive and professional and service in Business class very good. Food was good and plentiful with full salads and starters and at least 3 choices of main dishes even on shorter segments. Limited choices of drinks no printed menus or wines list but a complete amenities kit handled even on shorter segments which was a nice touch. Comfortable leather seats and cozy cabin appropriate for shorter flights but need some improvement (footrests flats seats) for segments of 4.5 hours or more. Baggage was always delivered promptly and I was very satisfied with the whole experience. Would fly S7 Siberia Airlines anytime without hesitation.","","","Business Class","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Pierluigi Sossi","Italy","2015-07-14","Flight on time, seats comfortable enough for a low cost airline, friendly and efficient staff.","Boeing 737-800","Solo Leisure","Economy","Trieste to Valencia","9.0","3.0","3.0","","","4.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","William Johnston","United Kingdom","2015-07-14","Shambles at check in even though we checked in online, late boarding and then sat on the tarmac for almost 2 hours. The flight attendants were not even going to allow you to get off your seat or go to the toilet. Very warm in the plane and virtually no info from attendants, if possible will never fly with Ryanair again.","Boeing 737","Couple Leisure","Economy","Rome to Edinburgh","3.0","1.0","2.0","","","1.0","","2.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Shaban","Pakistan","2013-09-02","KHI-DOH-JFK-DOH-KHI August 2013. Staff service still remains excellent. On JFK-DOH sector the cabin crew were the most efficient and helpful crew I have encountered in 20 years. On my last leg of journey the entertainment system was not working. Seat has limited recline. QR needs to improve or may lose the Business class segment of it's loyal customers. Premier lounge at Doha is still excellent but Premier lounge duty free shop has very limited selection of products.","","","Business Class","","6.0","4.0","5.0","4.0","3.0","","","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","J Halton","Australia","2013-09-01","PER-DOH-LHR on 13 August and LHR-DOH-PER 24 August. 777's all flights. I had a great experience. Staff were very attentive plenty of drinks offered between meals. Food was adequate and on the longer legs there were sandwiches and cakes available in the galley. Seating comfortable the 3-3-3 configuration helps enormously. I was able to stretch out a bit due to some empty seats on the longer legs but even on the packed DOH-LHR flights it was great to have the leg room. The Oryx entertainment system was fine for me. Some new releases and plenty of old favourites. Nice to get an amenity kit on the longer flights also. I would definitely choose to fly with Qatar Airways again but it will be even better once the new airport is built in Doha.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Aweidah","Palestinian Territories","2013-10-20","TLV-AMM-DXB and back and I have to say that RJ have come very far. Great clean planes with comfy seats on a combination of A321 and A330. Great entertainment system with many option and excellent sound quality. Pleasant staff especially in the air. The price was actually very competitive but I did book early. All connections were on time and my luggage arrived quickly. Transfer at the new airport in Amman was very smooth even on return with a very short connection. The new terminal definitely adds to the overall RJ experience. This airline deserves to be upgraded to 4 star and I am sure it will happen pretty soon.","","","Economy","","10.0","4.0","4.0","3.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","D Graubard","United States","2013-10-20","DEL-AMM-ORD on 12 October. Royal Jordanian didn't disappoint - their flights were just as good as my trip over on 11 September - see my review. Friendly check-in at Delhi Terminal 3 - got a pass to the General Lounge and a smile from the check-in agent. Lounge was awful but again it is not a RJ lounge so won't count it against them. Boarding A319 plane on time and on-time departure. Really friendly Purser and attendants - left me alone to sleep and when I woke offered me the full breakfast. Inflight video is the only letdown - just not alot of choices. Landed 30 min late into Amman due to headwinds (6 hour flight from Delhi). Quick transit at the new Amman airport - thru security and to the gate. Extra security for USA flights but that is typical. A340 from Amman to Chicago. Same plane as I flew on 11 Sept. Flight was very full - 95% in Y 90% in Crown Class. Initially flight attendant didn't come with water or a hello but then the purser saw me (I was in the last row and she was up in the forward galley) and brought me water and a smile. She made this flight great along with another flight attendant. Smiles - constant refills on drinks. The food on RJ is awesome! Flavourful and quantifies are massive. Main meal was great and the 2nd meal just as healthy and tasty. Movies the same as the outbound but did some work and watched DVDs. Arrived 40 minutes early. I am very impressed with Royal Jordanian.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Z Vlad","Australia","2013-08-26","Just been back from the trip from Sydney via Abu Dhabi to Moscow and return. S7 flight was combines with Etihad. Both companies co-operated very well during the entire trip - very easy process from buying the tickets to changing the return date at the shortest notice. Staff was very supportive and knowledgeable. Not a single drama with S7. I was very pleasantly surprised and will recommend using them. Will definitely buy tickets through them for my next trip to Russia.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","G Vereijckert","Belgium","2012-09-27","Internal Russian flight UFA-DME. Flight on-time everything without a hitch. A319 was clean and clearly well maintained. Service was okay no IFE screens or movies.","","","Economy","","8.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","D Finden","United States","2012-07-22","DME-KJA with IKT-DME return - business class. Used British Airways Avios points to get business class to Siberia and back. Outbound flight left late due to connecting passengers. Return flight on-time. Service prompt and professional and food much better than I expected. FA in both directions spoke reasonable English and even smiled. No IFE but that is not very important to me.","","","Business Class","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Ito","Germany","2015-07-13","11th and 12th July, HHN-STN-HHN. Both flights were on time. Same cabin crews by chance and they helped passengers to find luggage spaces on boarding. At STN, you can get a visa check stamp at ""Flight closing desk"" without queue if you don't have a check-in bags. Just follow rules and arrive at the airport early enough.","Boeing 737","Solo Leisure","Economy","HHN to STN","7.0","3.0","3.0","","","3.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Yvonne Samuels","United Kingdom","2015-07-13","Through Stansted airport and Ryanair we nearly missed our flight, we had booked our seats and paid for priority boarding, but we had a 2 lane traffic jam trying to get dropped off, then baggage drop there were so many people we only managed to get through with 3 minutes to spare before closure, then through security and 10 minute walk to departure gate. Waste of money for priority boarding they had already gone, we had arrived 2 hours before take off but obviously this is not enough. Flight was good once we got on, but a very stressful experience.","","Couple Leisure","Economy","Stansted to Malaga","4.0","3.0","2.0","2.0","","1.0","3.0","3.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","P J Trebuchet","United Arab Emirates","2013-08-29","DXB-DOH-BCN 2013 July 19th. A good flight overall but it quality of service went without a doubt down those last months. Always the same mess at DXB Terminal 1 check-in counter Dnata handling group is really a disaster. For this only reason you might prefer to fly Emirates which does not outsource its Terminal 3 to Dnata. Doha airport also was chaotic with very long bus rides and disorganized ground staff. Food service was appalling on DXB-DOH leg (a half burnt-half frozen spinach ""sandwich"") however breakfast and snack served on DOH-BCN flight were both good without being outstanding. Cabin crew were very professional and attentive to the aircraft's cleanliness. QR remains a good choice.","","","Economy","","6.0","3.0","4.0","3.0","4.0","","","3.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","D Hicks","United Kingdom","2013-08-29","LHR-DOH-BKK return in economy. A frequent flyer with Qatar since 2009 I can say that they have really gone ""downhill"" and no longer deserve a 5* rating in economy class. While the aircraft are still modern with new aircraft always arriving the seats spacious (except for 787) and the in-flight entertainment is good the food and drinks have really become poor. They are as bad now as on many US carriers or worse. In contrast in 2009 Qatar had gourmet restaurant quality food. The levels and quality of service from most cabin crews has also declined to being very average. It is very rare for example to see a tray of drinks being carried around now between meals. Overall I would not recommend Qatar Airways any more.","","","Economy","","6.0","5.0","3.0","2.0","4.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","S Stark","Australia","2013-10-20","I flew several legs with RJ. Every flight departed late with no explanation or apology. On the long-haul sector of my journey with RJ (Amman to Bangkok) the seats were badly maintained the WC was dirty (pools of urine on the floor). When I raised the state of the WC with the flight attendant he merely blamed dirty passengers. Post flight I complained to the customer service unit and their responses were evasive. Then they didn't credit points across to my oneworld partner frequent flyer account. I would not recommend this airline for a long-haul flight.","","","Economy","","3.0","2.0","2.0","3.0","2.0","","","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Hamad Nabulsi","Jordan","2013-10-15","Could not get better AMM-BEY-AMM. Both legs on Embraer 195 the seats are super comfortable fit for flights with a duration of up to 4 hrs. The duration is 1.55 hrs we were offered 2 sandwiches and dessert of a cupcake. The captain performed his tasks in an excellent manner the landings and takeoffs were super smooth. Recommend to all cannot compare it with Middle East Airlines- a competitor on this route.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Terence McGeary","United Kingdom","2012-06-12","We booked via BA Flying from Glasgow to LHR to Moscow and on to UFA. Food and facilities were good although the BA snack was a bit miserable en route to LHR. Return trip DME from UFA was great. The UFA check-in girl was very helpful and patient while we distributed weight. She assured us luggage would be transferred to Glasgow and every piece arrived intact.","","","Economy","","9.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Nelieta Mishchenko","Argentina","2012-05-21","DME-KAL. When we tried to check-in with the Self/Help service it didn't work and we were sent to another counter where we were told we missed our flight. As a regular flyer I have never encountered such unfriendly staff. They didn't care and sent us from one place to another. After almost 2 hours we were told that we were late and that they don't wait. No next flight refund or discount. We were stranded and eventually bought tickets through another airline for the next day. While we were waiting at the airport we went back to the help desk and they were again unfriendly unhelpful and just shrugged their shoulders. We were very disappointed with their service.","","","Economy","","","","","","","","","1.0","0"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","P Harper","United Kingdom","2012-01-04","DME-FRA. Check-in staff very un-friendly not even a smile. Onboard the hostesses spoke good English and were friendly and courteous. Entertainment was not available. Food was on the poor side and announcements were terrible! At DME all aircraft's appeared to be located at aprons away from the main terminal buildings so you have to squeeze on a bus that takes you to the aircraft.","","","Economy","","7.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Shirley Liew","Brunei","2015-07-11","Ryanair mobile app is rubbish. Even if you check in using the app, it doesn't mean you have already checked in, you need to check in on their website. Their customer service is the worst I've ever seen. I purchased luggage the day before I depart using their app and when it's time, they said they did not receive the payment so I need to make direct payment in the airport. Yet, they charged me twice for using the app and direct payment.  I've been sending email and they do not even want to reply me. ","","Couple Leisure","Economy","Prague to London","1.0","1.0","1.0","","","1.0","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Nolsoe","Canada","2015-07-11","Booked early and paid $11.95 each for 6 of us to fly Pisa-Hahn. Pre-paid the bags, checked in online and printed the boarding passes before hand. My first Ryanair experience as we are Canadians, and it was fantastic! All staff were pleasant, procedures were efficient couldn't have gone smoother. Flight itself was better than expected, clean, comfortable, safe, and on time.  I'm 5'9, my son is 6'1 and we had enough legroom. Flying with them again in a week.","Boeing 737-800","FamilyLeisure","Economy","Pisa to Frankfurt Hahn","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","O Hammoudy","Egypt","2013-08-26","CAI-DOH-MCT. First sector was served with a very newish A320 which to me offered more comfort than travelling on an A330 or even a 77W the small a/c came equipped with PTVs wide selection of audio and video entertainment all you need and more for this medium haul flight. Food was better than my last EK trip last week but served in very small amounts. Transit in Doha was critically short in time however its nowhere close to EK's T3 at DXB. The next leg was a short hop to Muscat served with a very old and torn out A320 with over head entertainment system. Bottom line I choose QR because they offer the best fare every time I fly this route and its worth every penny.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","K OConnor","Singapore","2013-08-20","SIN-DPS-SIN. New B777 with 3-3-3 in economy vs 3-4-3 with Emirates giving plenty of room width ways and I could quite comfortably stretch out length ways. Nice cabin interior cabin crew responded quickly to the call button. Meal adequate for a two and a half hour flight in Y class. No news papers or magazines but the Oryx inflight entertainment would keep you from getting bored. Baggage allowance of 23kg adequate for a long weekend in Bali but Emirates and Etihad are now giving 30kg. Business class seats looked wide and comfortable compared to Etihad's which are a bit narrow. I look forward to flying on Qatar Airways again they are now on my favourite airline list.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Michael Schade","United Arab Emirates","2013-08-15","SIN-DPS return. SIN-DPS section delayed by an hour no explanation or apology given. Great seats and IFE. No blankets available food was like economy class food on chinaware. No Indonesia immigration cards so a further delay at DPS airport. DPS was a crowded lounge the comfortable section with sofas was for Qatar Airways crew on the flight. DPS- SIN average in terms of service and catering. Not really what I expect from a 5 star airline especially when flying business class.","","","Business Class","","4.0","5.0","2.0","1.0","5.0","","","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","D Graubard","United States","2013-09-15","Excellent trip - 11 Sep from Chicago to Dubai via Amman in Crown Class. Check-in quick with friendly agents - given pass to Air France/KLM lounge in Chicago. Plenty of food and drinks literally next to the departure gate. Boarding priority for Crown Class - directed to my seat on the A340 by friendly FA from Romania. She and the Purser continued excellent service from take-off to landing - friendly and personable. Only 1/3 full so lots of space - older style seat but so much room! You basically had 5 aircraft windows of space when reclined. Food service old-style - on a cart for each passenger to be serviced individually - very classy. Quality and quantity of food excellent. Entertainment was ok - they need more options for films and TV shows. Arrived 1 hour early into Amman - transit in the lounge - more high quality food. Dubai flight was full A321 - again great service and excellent food. Landed on time and bags were out relatively quickly. I look forward to my return flight back to Chicago.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Y Lesmana","Indonesia","2013-08-27","I flew from DXB to AMM and found the service to be very good. Crew was excellent and seat comfortable enough on A321. Return from AMM to DXB flight was left on time and arrival in DXB was 15 minutes ahead of schedule. Asked for EMEX and check in counter were very pleased to issue the BP with EMEX seating. Overall I will fly RJ again in the near future and hope they will expand the route to the South East and Far East Asia.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Guerin","France","2013-08-26","Paris - Amman - Bangkok I/O. I do not recommend economy class regarding the too limited space between the seats. Uncomfortable if you are are taller than ±5.7 ft. Had to pay an extra $95 at BKK on outbound flight in order to get the first seat facing the partition wall. Crew Rather little kind and rare smiles.","","","Economy","","3.0","1.0","2.0","3.0","3.0","","","3.0","0"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","P Kalka","United Kingdom","2011-04-30","Beijing to Irkutsk and from to Moscow - apart from problems with visas the airport service was good. Service on the plane was appalling - for almost 7 hours on the plane we didn't notice single smile on staff faces - rude and not very helpful like they work there as a punishment. Portions of food was ridiculous and boxes like happy meal at McDonald's. We had also a lots of problems to book tickets on internet being in Irkutsk at the airport. System didn't accept our cards even if we tried like 6 of different kind. They lost my luggage in Beijing but luckily was sent to London a week later.","","","Economy","","5.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Mark Storey","United States","2011-01-09","EVN-DME business class. Very courteous service at the airport. I was the only business class passenger. Young steward spoke excellent English service very attentive food good champagne good private car waited to take me from the plane door to the terminal - very nice.","","","Business Class","","10.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Chris McQuaid","New Zealand","2010-10-08","DME-KBP-DME A319 both ways. The website is brilliant (Russian/English/German) and very easy to use. Prices are very competitive even if you leave booking until only a few days before you're due to travel. Help desk (freephone if in Russia) has an option to reach an English- speaking operator. Check-in at both airports very quick - staff speak English. Announcements on board (flight deck and cabin crew) were Russian and English and cabin crew I talked to spoke quite good English. Excellent in-flight magazine with most of the news announcements in English as well as Russian. As the flights were mid-afternoon there was a snack box handed out. Tea and coffee served separately. Second flight delayed about 20 minutes because of passengers turning up late (not the airline's fault).","","","Economy","","10.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Shina Rajabian","United States","2015-07-10","As a frequent flyer this was one of the worse airlines I have traveled with. Cheap tickets that add up quickly with luggage etc.. Their customer service is hard to get a hold of, no one in the airport until 2 hours before the flight. Also once you find them it is almost comical how bad their customer service is. I asked police at the airport about how long the security lines are since I found out I was not getting checked in until 2 hours before and they were puzzled because other airlines usually do it 3 hours before and they asked which airline and once I said Ryanair they smiled and said ""of course.""","","FamilyLeisure","Economy","Glasgow to Dublin","1.0","3.0","3.0","1.0","1.0","1.0","1.0","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Hadi","United Kingdom","2015-07-10","Bought their highly advertised Biz+ ticket. Complete disappointment. Dumped in the last rows as promised seat was not given - waste of money.","Boeing 737","Business","Economy","London to Dublin","1.0","1.0","1.0","","","1.0","","1.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","A Friend","South Africa","2015-05-31","I am a frequent flyer and unfortunately have to fly on SA Express. I fly from PE to Durban PE to Johannesburg PE to Cape Town and Bloemfontein to Johannesburg. Including returns to PE. I don't believe that in the last 6 months there hasn't been a delay on these flights. I can honestly say that the service is of the poorest in this country. The inflight service is awful. Sitting in CT now with another 2 hour delay SA Express wastes so much of mine and others time with all their delays. I would never recommend.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Julie Darwin","Australia","2013-08-14","I would certainly fly them again. The Service was good the seats were roomy and the food delicious. I also liked that the flight length from Perth to Doha and then to Manchester was great. It was 10.5 hrs from here to Doha then 6.30 hrs from Dhoa to Manchester. Keep up the good work.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","4.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Bazophil Im-arom","Thailand","2013-08-13","BKK-DOH QR 615 April 2nd 2013. DOH-ZUR QR 061 April 3rd 2013. CDG-DOH QR 016 April 15th 2013. DOH-BKK QR 608 April 16th 2013. The crews are very polite helpful and very welcome. They are very service-minded. The leg room and foot rest is good.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Gerard Cunningham","Australia","2013-08-12","My wife and I have just returned home to Perth Western Australia from a holiday to Israel and flew on crown class from Kuala Lumpur to Tel Aviv and I will freely admit to being a little dubious after reading several reviews as to how the journey would be however I was more than pleasantly surprised at the quality level of service that we received from the seating comfort to the excellent in flight service and the gourmet meals ( served with silver service ) apart from a half hour delay of departure at Amman airport on our return journey the rest of our flights were punctual. We had a 2.5 hour transit stop over in Amman and found the business lounge to be excellent with a range of very comfortable lounge seating together with a fine complimentary variety of well prepared food and drink. We are planning a trip to the U.K. next year and will certainly consider flying with R.J. via Amman again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Tapani Utunen","Finland","2013-08-08","BKK-KUL return on A330-300 - what a beautiful aircraft! First flight ever on RJ and looked forward to this new experience. Turned out to be a disappointment although the aircraft was modern with good IFE. The meal was bad both ways and their service by a Thai crew disappointing. The Jordanian head stewardess on KUL-BKK sector was superb though. Other reviews suggest RJ to be very good on long-haul but this intra-Asian sector turned out to be a disappointment. The hardware is there but they are way behind MH or TG.","","","Economy","","5.0","4.0","3.0","1.0","4.0","","","3.0","0"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","M Furlong","Australia","2010-10-05","Moscow to Vladivostok Booked easily on line and everything went beautifully after that. The prices ranged from Advance cheap ""no changes"" to Super flexible. I arrived with everyone else on the second lower rates. Had a day in Irkutsk arriving and leaving at uncomfortable times but a good day there. The service was not in your face and gave hot compact tasty meals. Not fussed talking English but got reasonable smiles for my troubles.","","","Economy","","7.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","C Salonikios","Greece","2010-09-05","Domedovo-Chelyabinsk return. First time with S7. Online booking great although no English spoken at their ticket desk. A320 was clean old but in good condition. The captain made announcements in Russian and in English and cabin crew although friendly spoke almost no English. Senior flight attendant spoke no English at all. Food good but I advise you to take a bottle of water from Duty free with you. All magazines were in Russian. S7's hub is Domodedovo which is an advantage for your trips to Russia.","","","Economy","","5.0","","","","","","","1.0","0"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Chris McQuaid","New Zealand","2010-07-21","I had to cancel one sector on my forthcoming trip to Russia and requested a refund to my credit card. I had a reply to the automated email within 20 minutes enclosing a formal refund request form and stating that it would take 15-20 working days to process. I filled in the form and sent it off again getting an acknowledgment within a few minutes and reitierating the 15-20 days. Imagine my surprise when I checked my credit card today and saw the refund (in full) only 3 days after the cancellation.","","","Economy","","10.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Young","United States","2015-07-06","When we arrived (4 passengers) and waited 40 minutes to check bags, we were told that we only arranged for two bags and would have to pay for two bags. But because agent could not take payment, we needed to go to customer service to pay. She filled out a form and told us to pay and return to front of line and they would held the plane. We still had over 1.5 hours. So, we waited in line at customer service for almost an hour and was told that we owed them £20 for 2 Kilos. I informed her that it was 2 bags not 2 kilos. so, we were sent back to the baggage line to get the correct form. We went to front of line as instructed and crowd was unhappy. Our agent had left. But, we got the correct form and returned to front of customer service line, crowd was unhappy, and was told that it would be £400, that is almost $800 US dollars for 2 bags. We tried to sort that out but to no avail. We were told to read the small print over and over. So, I agreed to pay and was told it was too late, that the flight was closed. So, we had to buy new tickets on another airline at another airport. They sell you tickets at a low price and then through small print charge you for seat, printing boarding passes, extra baggage etc. ","","FamilyLeisure","Economy","London to Lourdes","1.0","1.0","1.0","","","1.0","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Toups","United States","2015-07-06","Our recent experience with Ryanair was unsatisfactory thus we cannot recommend this airline to anyone. We chose Ryanair for its low fares. The numerous fees exceeded the original cost of our tickets. While some fees are warranted, Ryanair is the only airline I have flown that charges fees to print out boarding passes. Their excess baggage weight fees are higher as well. Even more troubling is the disorganized check in and bag drop-off process and unacceptable customer service. We had to stand in one long line to drop off checked bags, another line to pay extra fees and return to the 1st line to complete the bag drop process. During this ordeal, we were met with staff who were insolent (berating us in French) and clearly had no allegiance to Ryanair (giving confusing directions). Ryanair has a lot to learn about efficiency and customer service if it wants to be the Southwest Airlines of Europe. Until then, we will fly other airlines, even if the fares are higher.","","FamilyLeisure","Economy","Brussels to Dublin","1.0","2.0","2.0","1.0","","1.0","","1.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","A Dada","South Africa","2014-12-22","Flew SA Express CPT-DUR and previously DUR-CPT-DUR. Crew have always been excellent. They are warm and friendly right from boarding where we are always greeted by a great smile. Food is good sandwiches for dinner with chocolate for dessert. A good selection of drinks were offered. Leather seats are very comfortable but are now showing some signs of age. Love flying SA Express because their planes always seem private and warm. Baggage was on the carousel quickly from deplaning. Overall three great experiences with SAX.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","T Toma","Switzerland","2014-04-03","We booked a flight Port Elizabeth-Cape Town in January 2014: Unplanned landing in George because of a malfunctioning cabin door no serious help from the cabin crew. In George we were sent to the transit for the next flight from Port Elizabeth-Cape Town departing 2 hours later which was surprisingly almost empty. Because of that we missed the trip that we booked in Cape Town in the afternoon. No desk at Cape Town Airport from South African Express no answer from them after we send our complaint and no ""sorry"" from their side. Really disappointing.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","M Cowell","United Kingdom","2014-01-13","CPT-GRJ with SAA Air Link. Love this route serviced with a superb EMB135LR. Pre-booked seats and check in easy. Domestic side of CPT airport is a pleasant roomy building with a couple of good cafe's. Flight called on time and departed on the dot. Friendly and efficient single cabin crew member managed to get through snack/juice service in 40 minute flight even though plane was full. Impressed with her diligence to cabin safety. Captain informative during short flight pointing out way points on what was a stunning day. On time arrival and picked up bags as we walked off the plane. Great little airline.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","R Nash","Australia","2013-08-12","Flew first class CAI-DOH on QR503 on 8th Aug 2013. Qatar VIP lounge in CAI is a dump. VIP lounge is roofless and full of flies and A/C is pathetic. Can't really blame Qatar here it's an Egyptian problem. 95% of Qatar staff in CAI were good. Left CAI 20 mins early at 06.00 hrs. Travelled on Airbus A321 and was disappointed to find seats did not fully recline. Stewardesses and stewards were attentive and well-trained. Food and drink on board was top class. Aircraft was clean and fairly new and everything worked. Got to DOH and had 15 hr layover in VIP lounge there which is nothing short of outstanding. Showers TV's free internet recliner beds for snoozing massage chairs manned security lockers family area business facilities. Food and drink availability in VIP lounge is exceptional and all staff were eager to please courteous and well-trained. This airline is punctual and truly a 5 star airline and I will fly with them again anytime.","","","First Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Gamage Champika","United Arab Emirates","2013-08-06","I took a flight to London on 17th July with my 3.5 year old son and wife. Travelling with kids is not easy as they constantly require something to focus their attention to without which they can easily get irritable. We were hoping that the inflight entertainment system would provide ample entertainment to keep my son occupied. Unfortunately the entertainment system suffered technical problems throughout the journey from Doha to London and none of us were able to watch anything. Eventually it turned out to be a boring flight as well as a stressful one. What's more the pilot did not even acknowledge that there was a problem as he should have at least apologized to all the passengers with regards to this shortcoming.","","","Economy","","7.0","3.0","3.0","3.0","1.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Snober Bashar","Jordan","2013-08-04","Amman (Queen Alia Airport) to Amsterdam Schiphol Airport on 21/06/2013. Return from Amsterdam Schiphol Airport to Amman (Queen Alia Airport) on 24/07/2013. I really like the service and the fact that you can choose the exit seat free of charge. They also have more choices on the menu than other carriers along with nice staff.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","John Charlesworth","United Kingdom","2013-06-26","London to Erbil good service especially considering full flight not aware of the problems of allocating families together as travelling alone but in my experience most sole travellers quite happy to move especially as family groups tend to fit best in the unpopular centre rows. Legroom my greatest consideration when flying economy was generous - 2 inches more than rivals and IFE very good. Food was fine and wine drinkable and £ at least 200 less than similar routes ie. via Turkey or Austria. Always happy with RAJ and new airport terminal at Amman improves experience.","","","Economy","","6.0","4.0","4.0","4.0","4.0","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Irina Luck","United States","2010-07-16","I'm appalled at the way this airline operates and treats its passengers. It's truly scary. I purchased a one way ticket from Frankfurt to Moscow on a direct flight for a full price two days prior to departure. Upon arriving to the airport I noticed a small sign stating that the flight will be flown to Moscow via Kiev. When I inquired with the airline official about this change of route I was informed that the administration of the airline decided to change the route a few hours ago due to the inclement weather somewhere (didn't give me many details). Once we boarded the plane we were told that we had to wait for the cargo to be loaded. we ended up sitting on the plane for 2.5 hours prior to taking off. The flight crew couldn't provide any explanation for why we had to land in Kiev. At that point the version of inclement weather was abandoned. So we land in Kiev about five hours after our scheduled departure from Frankfurt - there we find out that the real reason for our landing in Kiev was a request by some either Russian or Ukrainian authority to pick up a cargo in Kiev and deliver it to Moscow. Loading of cargo and paperwork took another 2 hours during which the passenger had to stay on the plane and wonder what was going on. We did arrive to Moscow the next day at around 1 am (instead of scheduled 8:05pm). there were multiple passenger who missed their connection - some to destinations where flights only go a couple of times a week! We were abandoned at the airport at 1am to fend for themselves to rebook their flights and find a place to sleep that night or the next few nights until their next flight.","","","Economy","","","","","","","","","1.0","0"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Y Kahanovych","Ukraine","2010-05-10","I often use S7 for short hops between Kiev and Moscow. They manage to serve hot dinner on such a short flight. Their planes are new and in good condition. Online purchase and check-in as well as in-town check-in in Moscow work fine. Good choice and good value for money. The only minus is that they are always 30-40 minutes behind schedule.","","","Economy","","8.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Alexander Mokretsov","Russian Federation","2010-04-06","DME-LED-DME DME-UUD-DME. The company has the newest fleet in Russia. The crew are helpful. S7 also has the best web-site of all air companies in Russia. Buying tickets through the web & on-line check-in are great. Self-registration kiosks in the airports easy to use. Food on board is good. S7's hub is Domodedovo which is another advantage.","","","Economy","","7.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Emily Watkins","United Kingdom","2015-07-04","I flew out to ibiza with my husband and 2 small children for a family holiday and our flight out was terrible. I understand that a lot of people go to Ibiza to party but so do a lot travel for family holidays - it was like a party plane. There was no control of the travellers who congregated in the aisles, sat 4 to a row (3 seats) sat on arm rests, music played loudly in the row in front of us (and not good music at that). The trolley of drinks and snacks was pointless on both the flight there and back as after a few rows there was nothing left (we were in row 14) the seatbelt light was put on half way through our flight out there when there was no turbulence - I believe this was to try and seat people but when my husband attempted to take my 5 year old daughter to the toilet (whilst others were still stood I have to add) a member of staff was slightly rude and told us she couldn't go and had to sit down. Shortly after this the light was turned off. I have flown with Ryanair before and not had this problem but I would definitely consider not flying them with my children.","","FamilyLeisure","Economy","East Midlands to Ibiza","2.0","3.0","2.0","1.0","","3.0","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sally Brown","United Kingdom","2015-07-04","My daughters and I were due to fly to Morocco on Sunday morning at 6am. On Saturday at midnight we realised that one ticket had the married name but passport was in maiden name. We got to airport and were first in queue for customer services, saw staff who after a bit of persuasion changed the ticket name free of charge! We cannot thank her enough for doing this and enabling us all to have the best family celebration ever. Again thank you.","","FamilyLeisure","Economy","Stansted to Morocco","10.0","3.0","4.0","2.0","","5.0","","5.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Derek Salter","South Africa","2013-12-29","Round trip from OR Tambo to Richards Bay. On time departures and on time arrivals on both occasions. Comfortable seats - good service. Planes are noisy (Dash 400). Baggage arrival at Richards Bay took for ages with no explanation. Rather expensive for such a short flight. Otherwise no complaints.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","F Harle","South Africa","2013-11-04","Second time on SA Express - again impressed by speed at boarding and getting away really like the feature of putting your excess hand luggage on a trolley as you board (Skycheck) and receiving it as you get off the plane. Delayed one hour due to technical issues from J'burg to East London - delays constantly communicated and mentioned onboard too. The flight was a tale of 2 hostesses - one rude obnoxious and obviously hated her job 'Could I sit on this seat - 'NO') the other friendly engaging delightful - apologizing for only having one choice of white wine available (I remain impressed of the free beverage they serve on short domestic flights). Luggage out within 5 minutes off the plane. Good journey let down by one attendant.","","","Economy","","5.0","0.0","0.0","0.0","0.0","","","0.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","Martin Fernandez","Spain","2013-08-06","MAD-DOH-DXB and back. Boeing 777 in MAD-DOH sectors was nice spacious 3-3-3 configuration and good legroom and IFE. Service and food was good but not outstanding as one expects from a 5-star airline. Boeing 787 in DOH-DXB sectors was amazing very modern and quiet airplane although seating would be a little bit tight for a long haul flight. The worst thing about Qatar Airways is Doha Airport it is very uncomfortable. It was crowded bathrooms were dirty and food options very limited. We had a very long bus ride from the terminal to the plane in the DOH- DXB flight. While boarding for the DOH-MAD flight we had to wait for half an hour for the bus to take us to the plane standing for that time in a crowded and small room at 2am is not a 5-star experience. I won't fly with them again until the opening of the new Doha Airport.","","","Economy","","5.0","4.0","4.0","4.0","5.0","","","4.0","0"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","David Monteiro","Switzerland","2013-08-06","GVA-AUH A320. Good food but after the main meal nothing else was served which I find a bit disappointing. Flight attendants served plenty of drinks throughout the flight. My IFE froze and I asked the FA to try to reset it but she never did. Seat pitch just OK. Overall a good product compared to European carriers.","","","Economy","","7.0","3.0","4.0","4.0","5.0","","","3.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Ali","United Kingdom","2013-06-09","First time travelling RJ from London to Amman to Madinah and Jeddah to Amman to London return. Reserved seats for all four flights for me my wife and 8 year old daughter. Not one of the flights had us seated together. Had to request other kind passengers to move. Food is fish meat or veg with same sauce. Seats were average with leg room better on the short haul flights than the long haul which was irritating. A lot of the passengers were unhappy with the allocation of seats. Looks like RJ cant deal with full capacity.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Alfred Vachris","United States","2013-05-31","Non Stop from AMM-JFK. Nice efficient service. Two full meals served 12h 30m flight time. Entertainment system a little aged. New Terminal with a very nice lounge.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","L Carswell","United Kingdom","2010-03-31","Domododevo-UFA economy class. A319 clean plenty of leg room cabin crew excellent and attentive hot meal provided. Web ticket sales and check in works like a charm as does their bag drop off service.","","","Economy","","8.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","M Foote","United Kingdom","2010-03-31","Flights are usually on Airbus aircraft which is good news for domestic flights. Have flown DME-FRA DME-LED-DME DME-KZN all in Economy and some really cheap prices. The food is good and better than Aeroflot. Kiosk check-in at DME is great as is web check-in. Service from staff onboard and in the terminal is good.","","","Economy","","8.0","","","","","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","Ray O'Connell","","2010-01-09","Domedovo-Chelyabinsk return. First time with S7. All fights on time on all legs. Very smart aircraft clean and comfortable. Lots of leg room in economy. Courteous staff though not much English. Food excellent.","","","","","4.0","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Lynda Figoni","United Kingdom","2015-07-03","Flying back from Malta to Bristol we had to check in 2 hrs before flight to print boarding passes. Explained we were not able to get online. Got to airport with time to spare, asked for assistance, Maltese staff very helpful and they tried for 30 min to get online. When they finally got on to site to check us in we were 10 min late. We got to the Ryanair desk where basically if we didn't pay 45 euros each we could not fly. Hence we paid 90 euros to print two shabby bits of paper, got to check in desk, told we had to sit separately as there were no seats left as we checked in late? Still nearly 2 hrs before flight? Got onboard and my husband had 3 seats to himself and I was 2 rows in front. 90 euros because we were 10 min late through no fault of ours.","","Couple Leisure","Economy","Bristol to Malta","1.0","1.0","1.0","","","1.0","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L. Lee","Canada","2015-07-03","We flew a one-way flight from London Gatwick to Cork in late May. We'd never been to London Gatwick airport, but it was a fairly pleasant experience. It was odd that the airport did not announce departure gate numbers until an hour beforehand, but it wasn't a big deal. I personally enjoyed doing some shopping and getting a bit to eat before heading to the gate. The boarding was fairly effortless, although Ryanair did not call us by seat number. This resulted in a big bulge of customers at the start of boarding, so we just sat back down and waited. The flight was on-time, We had a pleasant, short flight to Cork. Cork Airport was beautiful and it didn't look like there were many flights arriving that time - our visit through customs was brief and very friendly. It was a pleasant trip and a very inexpensive one too. Our family will definitely fly with Ryanair again!","","FamilyLeisure","Economy","London Gatwick to Cork","9.0","4.0","5.0","","","4.0","","5.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Wilhelm Herbst","South Africa","2013-07-22","Maputo to Cape Town on Friday 19 July at 09.40. As a rule I try not to take my luggage as cabin luggage to make sure there is enough space for everyone in the plane for there hand luggage. On this flight I knew I had someone waiting for me in Cape Town and would have preferred to take all my luggage on the plane. When I saw it was SA Express and a small plane I decided to check in my luggage. What a mistake. I must admit everything on the flight from weigh in to landing went very well. After landing we waited over 20 mins for luggage eventually it came out that the staff had just unloaded the plane and then left the luggage outside! Really poor performance!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Derek Salter","South Africa","2013-04-11","CPT to DUR on 1 April. Travelling with an elderly relative who needed wheelchair assistance. Helpful right from the check-in guy to the wheelchair assistant in Durban. On time flight - comfortable seats and pleasant food. Couldn't fault the help from the crew and landside wheelchair assistants. Much appreciated.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"qatar-airways","/airline-reviews/qatar-airways","Qatar Airways customer review","A Boorman","United Kingdom","2013-08-05","London Heathrow - Yangon via Doha return. First three flights were okay - check in staff at LHR a little rude. Economy class seating meal options inflight entertainment all very reasonable but I didn't see the five star airline reputation particularly. Final leg Myanmar to Doha was overbooked and I was kicked off with nosearch for volunteers (seemingly as were a lot of other single male travellers) resulting in a 13 hour layover in Doha. Placed on a 2am flight home and Doha airport was dreadful - food appalling customer service desk rammed and understaffed the staff who were on duty were rude and nobody actually seemed to know where my luggage was. DOH-LHR I have never been treated so rudely by airline staff (told I was in the wrong area when I accidentally went to the wrong toilet). There was a total lack of organisation with this airline.","","","Economy","","3.0","4.0","2.0","3.0","4.0","","","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Alexandre Cazes","Canada","2013-05-23","YUL-AMM-BKK. Check-in counter opened 1 hour before flight. Gate number announced was wrong and they didn't bother putting the correct number. We had to go though the whole concourse to try to find a RJ staff member that just said ""the flight will be 3 hours late"". During the flight there were 2 babies that did not want to be quiet and staff were not doing anything about it. When a passenger pressed the call button it was very loud so was impossible to sleep. TV at my seat was broken. The staff's answer was ""sorry"". But the second portion of the flight and the return went without issues. Food was great. I recommend this airline overall.","","","Economy","","8.0","2.0","4.0","5.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","M Fares","United States","2013-05-22","Flew Chicago (ORD) to Amman round trip in May 2013. First flight was alright served a good dinner then most flight attendants disappeared for most of the flight until about one hour before landing when a very basic breakfast was served. No refreshments in between. My luggage was lost. On the flight from Amman to Chicago 13 hour flight it was more pleasant 2 main meals were served the food was great and drinks and sandwiches were served in between. Flight attendants were very good. Seat comfort was about average. In-flight entertainment was excellent in both flights Arabic English and some French and Indian movies.","","","Economy","","7.0","4.0","4.0","5.0","5.0","","","4.0","1"
"s7-siberia-airlines","/airline-reviews/s7-siberia-airlines","S7 Siberia Airlines customer review","William Hoppes","","2009-11-05","Seating tight but expected on a low cost carrier. Departures and arrivals on time and in the case of the return to Moscow we got in a bit early. Luggage arrived on both legs. All in all a good experience.","","","","","3.0","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Gale Hamilton","United States","2015-06-29","Cheap but problem on that route. Apparently Ryanair is having a labor dispute with it's baggage handlers at MAD airport. Consequently no baggage was carried on that route and I was not informed until 2 days before the flight. I was already in Europe and my bag was too large to fit in an overhead luggage compartment. I had to privately ship my bag to MAD at a much greater cost and received only the baggage charge refund. Ryanair is not a customer friendly airline. If anything goes wrong you are left to your own devices to find a solution.","","Solo Leisure","Economy","Santiago to Madrid","4.0","1.0","3.0","","","1.0","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Anderson","United Kingdom","2015-06-29","Not as good as other airlines, but I guess you get what you pay for. You don't expect much from a flight with low prices. Staff seem disinterested and lack enthusiasm for their job. Inflight food is extortionate and not worth the money. Beware that unless you are in the first half of passengers at the gate then you are unlikely to be able to take your cabin baggage onboard with you and will have to put it in the hold.","","Solo Leisure","Economy","Liverpool to Dublin","5.0","1.0","2.0","2.0","","2.0","","3.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Phil Carter","United Kingdom","2013-02-19","Jo'berg to George return. On both flights the two stewardesses were friendly and helpful. The seat was comfortable the 'light snack' in a box far better than a lot of others I've had on larger airlines. Very fresh well filled roll chocolate bar and little biscuit plus soft drinks or coffee/tea. I'm pretty sure there were other drinks but I wasn't really paying attention! Outbound flight was a few minutes early arriving the inbound 20 minutes early! As we were all on board the pilot took off then and there - great! We were able to check in our luggage from George to LHR with no problem great bonus not having to drag it from one terminal to another at Jo'berg. Very friendly check in lady at George. Very happy with all aspects of our flights.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","D Pegg","South Africa","2012-10-10","CRJ700 aircraft JNB-Walvis bay. Departed and arrived on time friendly cabin crew. Cold light box meal served with drinks which was more than adequate and tasty. Captain kept passengers informed - all in all a pleasant experience.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","3.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Salem Alfarraj","Jordan","2013-05-21","Travelled last week from Ohio to JFK then JFK to Jordan. Arrived at JFK at 3pm and had to wait until 10.30pm to fly to Jordan. Arrived at the gate to find out flight delayed until 1am. After waiting nearly 10 hours they started the boarding process. When my turn came they told me my ticket was not valid and my seat sold. Told my boarding pass was not valid. Told the plane was overbooked and there were no seats available. The crew and the flight manager told us they would schedule us for the next flight. Told to call Royal Jordanian office and book our own tickets. It was 2am in the morning. After 6 hours of calling a member of staff helped us reserve a ticket. Had to wait another day to leave but this was the best we could find. They did not pay for the hotel transportation or even money for food. I do not recommend flying with RJ because they do not care about their customers.","","","Economy","","","2.0","2.0","4.0","0.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","John Solomon","Australia","2013-05-10","DXB-AMM and AMM-IST in business. A321 from DXB and E95 from AMM. Cabin was tired in both planes as leather seats in business were cracking and interior generally faded. Otherwise a comfortable experience - impeccable service and delicious food. Flights were on time and efficient. Entertainment on both flights OK but still not at standard of many other airlines. E95 had portable entertainment units and the first two provided did not work. However overall a pleasant experience and I would fly them again.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","K Chye","United Kingdom","2013-05-08","CDG-AMM-KUL. Food was delicious and plentiful on all sectors. Transit in Amman less smooth due to poor service from Airport security. Service was courteous and friendly. I did slide down the seat which although flat does have quite a slope. Transit stop at BKK (had to remain on board and the cabin was hot with doors open and rowdy with Economy passengers wandering around trying different Business Class seats) marred an otherwise pleasant journey. Arrived KUL ahead of schedule despite the slight delay at Amman.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Adam Bass","United Kingdom","2015-06-29","Experience was poor. We booked with Ryanair after a long time of not using them after previous bad experiences but saw the new website and various other newly replaced items and services that Ryanair use and bought tickets for return flights to Tenerife. However easier the prepayment section of the booking experience and website may be we found that once you had played the airline used all sorts of dirty tricks such as making you pay for allocated seating if you wanted to make sure your party was sitting together and charging for all sorts of other service that would be expected to be provided freely. This made the flights no cheaper than the ones that other airlines offered. The cabin - despite pictures on the internet - looked gloomy, old fashioned and dirty. Onboard food as overpriced and service was slow. The cabin crew were constantly pushing you to buy products as they are partially payed on commission. Also the main reason Ryanair is usually on time is that unlike other airlines they add an additional 10 minutes onto the actual estimated flight time.","Boeing 737-800","FamilyLeisure","Economy","Leeds Bradford to Tenerife ","2.0","2.0","1.0","1.0","","1.0","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Andrew Coogans","United Kingdom","2015-06-28","Created my own ""connection"" via Dublin to get from Glasgow to Bremen. Excellent value and only travelled with cabin baggage. Due to the time of year I assumed the flights would be busy so asked at the Bag Drop desks at both Glasgow and Dublin if they could accept by bag into the hold, which they did free of charge and with no fuss. GLA-DUB flight was slightly late due to the aircraft arriving late into Glasgow, but the next sector was on time, arriving 10 minutes early. Both flights typical Ryanair, the service being consistent. Crew on the DUB-BRE sector had more time to chat and appeared efficient. Bags arrived on time at each airport and pre-booked seats worked well. I like the calmer boarding atmosphere that allocated seating brings.","Boeing 737-800","Solo Leisure","Economy","GLA to BRE via DUB","10.0","5.0","5.0","","","5.0","","5.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Dolf Marais","South Africa","2012-10-02","JNB to Richards Bay return flight on Friday 28 Sep 12. Flight was delayed by almost 30 min. No reason given. Bad weather when we arrived at Richards Bay and after two attempts to land was diverted to DUR. Landed safely in DUR with the option of flying back to JNB and then out to Richards Bay the next day or we could travel back to Richards Bay at our own cost! I was fortunate to get a vehicle after waiting an hour for one and travelled back at my own cost. Pity it is the only operator between JNB and Richards Bay!","","","Economy","","4.0","","","","","","","1.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Derek Salter","South Africa","2012-09-20","DUR to CPT 20 Sep. Small planes limited overhead luggage space. Seating comfortable with reasonable leg room. On time departure and arrival. Helpful and pleasant staff. Special meal ordered and available and tasty.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Khawla Amin","Qatar","2013-04-01","Amman to Bangkok. Yet again the service was excellent. The plane was clean. The food is among the best I have tasted. The entertainment was new and contained lots of movies. But it's the staff that make the difference - very courteous.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","E Faris","United Arab Emirates","2013-04-01","Great trip from Abu Dhabi to Amman and back on NYE! Staff could be a bit more professional. Plane did land and take off with reclined seats. Apart from that had a very pleasant flight. Wouldn't do a short distance flight to Amman with any other airline.","","","Economy","","9.0","5.0","2.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Ronnie Kwan","Hong Kong","2013-03-19","BKK-HKG. Ground staff were rude at BKK. I'm the ruby status for Oneworld alliance and entitled check-in at business class counter. However the staff member told me ""line for business class only and you have to line up for economy class"". I told her I was ruby status for oneworld she did not care. In-flight was so-so! Only sandwich served. In-flight entertainment was good! A lot of the latest movies to choose from.","","","Economy","","5.0","4.0","2.0","2.0","4.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Andrew Coogans","United Kingdom","2015-06-28","Dropped my bag off at the dedicated Ryanair Terminal E at Bremen. Boarding was slightly chaotic due to simultaneous departing flights to the UK, but this was not Ryanair's issue, being within the control of the airport authorities. The cabin crew were very welcoming, especially the cabin supervisor. She appeared efficient and along with the rest of the crew seemed to go out of her way to chat to as many passengers as possible when the opportunity arose. The crew were humorous in their charity scratchcard sales pitch and the flight arrived in Edinburgh around 15 minutes ahead of schedule. Very good value for money and a useful route between Scotland and this part of northern Germany. Would definitely use again.","Boeing 737-800","Solo Leisure","Economy","BRE to EDI","10.0","5.0","5.0","","","3.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Simon Oakley","United Kingdom","2015-06-27","The good. £200 for 2 return flights in June represents excellent value for money. Both flights were more or less on time, and the outward boarding was quite smooth. The bad. On the outward flight awful overpriced food was offered and there were 2 ‘scratch card runs ‘. On a two and a half hour flight? There being no on board magazine or duty free menu is it any wonder nobody buys any duty free goods – nobody has any idea what is for sale. At the end of the flight there was no thanks or goodbye as we left the plane the first time in 35 years I have ever had this. The two cabin crew by the rear doors totally ignored the departing passengers whilst chatting in their own language. Very unprofessional cabin crew that day. On the journey back the cabin crew were much better. There was only one scratchcard run and one hard sell on the breakfast lasagne that ‘melted in your mouth ‘. No thanks. Our real issue as we were waiting in the queue (towards the back) to embark a ground staff came up the line and attached yellow stickers to our hand luggage and boarding pass. She spoke no English, and we eventually worked out our hand luggage (which was all we had by choice) was now going in the hold. This was a bit of a disaster for us as we were now being forced to wait at the baggage reclaim at the other end , a wait which proved to be about half an hour meaning we overshot out car parking time and had to pay excess. Despite this sticker business some people behind us in the queue were removing the stickers prior to embarking and just taking the luggage on the plane anyway. But we played the game and tried to safeguard some delicate stuff we had. Despite this on arrival home we found that some articles were damaged, something that should never have happened in the first place. So, in a nutshell if you are prepared to forsake everything for a cheap flight Ryanair are the best in the business. If the travelling is a big part of your trip, avoid them like the plague. We will be in future and have decided never again. There are deals out there on decent airlines.","","Couple Leisure","Economy","London Stansted to Jerez","2.0","2.0","3.0","1.0","","1.0","","5.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Stephane Gallon","France","2012-09-05","JNB-HDS-JNB. Very satisfied with the experience on these very short (50min) flights operated by South African Express. Seat assignment at booking fast check-in on time departure and arrival quick baggage delivery. But what struck us was the service on board outstanding for commuter flights nowadays : pre departure orange juice adequate meal box during the flight with choice of drinks (including alcoholic) and then coffee and tea. All this for free with special meal requests observed and served by smiley and efficient crew. If I add that using the company web site is a breeze (I changed flights schedule in a few seconds) I think SAA Express is a model that American and European domestic air companies should follow.","","","Economy","","10.0","","","","","","","4.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","A Jhunjhunwala","Australia","2012-08-16","Johannesburg - Lubumbashi return in Economy class. Plane was B737-300. Flights on time and almost empty on outbound leg. Requested vegetarian meal and had to show ticket confirmation to get it from surprised flight purser. Meal was served cold and did not taste good. Even though it is a short trip of around 2.5 hours the ticket fare is exorbitant - more than USD 900! There is no inflight entertainment.","","","Economy","","3.0","","","","","","","1.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Derek Salter","South Africa","2012-08-01","Durban to Cape Town - 26 July. An hour delay due to late incoming flight. Kept informed and apologies on the ground and by captain and flight crew. Comfortable seats good leg room and pleasant snacks with good drink options. Bags arrived quickly at Cape Town.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Peter Banik","Slovakia","2013-03-12","VIE-AMM-AUH DXB-AMM-VIE in economy. Very nice experience. Cabin was in good shape and there was above-average legroom. Aircraft's were equipped with AVOD with really good selection of movies. Cabin crew ranged from average to excellent. Finally meal was very good and in economy there was choice of 3 meals which is rather unusual although they could have run few more rounds of drinks given the length of flights. The only downside is Amman airport which is not exactly a great experience. In addition they weren't able to issue boarding pass for our connecting flight in Dubai which could have complicated our short transfer in Amman but fortunately we arrived to transfer desk as first passengers from our flight. It is noteworthy that once many people with same problem from our flight came to transfer desk they quickly opened 4 more counters so I guess they were well-prepared for this.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Jan Kaye","Australia","2013-03-07","Flew from BKK to AMM on A330 - was disappointed. Food was very basic tiny portion and only 1 hot meal served on 11 hour flight. The seat hurt. The flight attendants did not give water throughout the flight but slept and talked at the rear of the aircraft. Toilets were filthy never cleaned throughout flight. The entertainment system was good with new movies and touch screen. My first time on RJ and I think it will be my last.","","","Economy","","3.0","2.0","2.0","2.0","4.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Kostis Konstantinidis","Greece","2015-06-18","Quite nice experience and on-time flight. The crew was friendly but the seats not that comfortable as I wanted.","Boeing 737-800","Solo Leisure","Economy","ATH to CRL","5.0","3.0","4.0","","1.0","2.0","1.0","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Gribbin","Spain","2015-06-14","This flight was a prime example of how a good crew make all the difference. Some girlfriends and I were on our way to a birthday weekend getaway. The BRU based crew were fabulous, joking with us and even announced the birthday over the speakers.  I have never been a fan of Ryanair but maybe changes are happening. Although ground crew was shouting at a pax at boarding so maybe some tweaking needed yet!","Boeing 737","Solo Leisure","Economy","AGP to BRU","10.0","2.0","5.0","5.0","","1.0","","3.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","A Mann","South Africa","2011-11-13","After 4 flights between BFN and JNB I must confess that there is no standard in the service. One flight was excellent - orange juice before the snack which was served with water and a drink. The snacks are tiny. The last flight from BFN we were told that due to the short flight time only water and juice would be served. It was the same flying time as the other flights and two cabin crew onboard. Why no consistency?","","","Economy","","5.0","","","","","","","1.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","M Shah","Kenya","2011-08-01","Flew SA Express JNB-WDH. Check in was fairly quick. There is no separate line for Alliance Silver/Gold. Boarding was via bus. They boarded the bus and then made us wait 30 mins as the plane was not ready. Even though it was cold outside the bus did get stuffy. We then had to wait another 15 mins by the plane before we could board. The CRJ200 has 2-2 seating which was comfortable for the 2 hr flight. A cold breakfast box was offered which was excellent. It had cereal fruit yoghurt cold cuts cheese etc. Very substantial. Also tea/coffee and soft drinks were served. There is no IFE. Service was good and efficient. Overall very pleasant flight experience.","","","Economy","","8.0","","","","","","","4.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","P Naylor","United Kingdom","2011-03-18","Used this airline on many occasions JNB-ELS. Crew always polite and friendly aircraft clean and comfortable. Example of how a regional carrier should operate.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Phil Perkins","Australia","2013-03-04","I read about this airline before I left Australia and had some concerns however after 4 flights with them my wife and I both agree that this is a good airline. Yes food is simple but OK yes there is no alcohol openly served but I got some wine. Seats were comfortable and the fights were all on time with a modern fleet of aircraft. We had no problem with the inflight service it was all very friendly. All but one flight was not booked out and we could move and stretch our legs and get some shot eye. My wife and I said we would both be happy to fly Royal Jordan airlines anytime in fact they deserve a higher rating than they have received.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","F Wong","Hong Kong","2013-02-14","HKG-BKK-HKG. Being in high season for Chinese new year this was one of the few biz class I could still book at short notice first time flying with them and feeling hesitant about the next time given the less than satisfactory experience. Boarding in HKG and BKK was good and orderly. The leather seat was impressive enough. Rather comfortable but angle-lie flat (i.e. feeling like sliding down) makes you think twice about flying anything longer than 5 hours with them. Service was fine friendly and efficient enough. However flying at 9pm from HKG to BKK. I was only served 3 mini open sandwiches instead of a dinner first time feeling hungry after a biz class flight! No fast track immigration card available when reaching BKK this was very disappointing. Return flight fared better but when I stepped on board they were too busy doing other chores hence no greetings! Finally was served a full lunch which was of good quality. Other than that the IFE was ok although choices a bit limited. What I most disliked was to see some of their off-duty staff (not in uniforms) occupying biz class seats. Luggage in HKG arrived last even thought marked priority bags.","","","Business Class","","5.0","4.0","4.0","3.0","3.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Bristow","United Kingdom","2015-06-13","We were very pleased with all aspects of our Ryanair experience both to and from East Midlands Airport and Barcelona Airport last week. The booking, reminders and boarding passes were easily accessed. The staff on the ground and inflight were very efficient and hard working, friendly and pleasant at all times. People had said that due to previous reports about Ryanair, stopped them from flying with the company.  We found these comments untrue, and will certainly use Ryanair again. Perhaps, if passengers were to read the full details, instead of assuming, they would have a better view.","","Solo Leisure","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Gardiner","United Kingdom","2015-06-13","2nd June Flight from Bergamo to East Midlands. Whilst in the queue to board a member of staff tagged my hand luggage and boarding pass with yellow  stickers. I was just over half way down the queue. All the people around me were being tagged so thought nothing of it. On boarding I moved to my seat half way along the plane. A member of
the crew who was stood near to my seat told me my bag should've been left at the entrance and put in the hold. I had at no point before this been told to do so. The aisle was rammed with passengers but she still wanted me to take my bag off the plane. After much discussion I persuaded her to let me put my bag in the overhead where there was plenty of space and I would remove it if necessary. I sat and watched many more passengers board who had arrived much later than me (no stickers on their bags) as it happened there was plenty of space in the lockers so my bag stayed put. I had booked hand luggage only as I needed to be out of the airport quickly. My bag was not oversized and I was nowhere near the back of the queue for boarding. I am not happy that I was made to feel so uncomfortable in front of other passengers.","","Solo Leisure","Economy","Bergamo to East Midlands","2.0","2.0","1.0","","","","","3.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","T Impson","China","2011-02-04","DUR - Port Elizabeth return. Pilots kept us updated on weather and time en route. Food was fantastic and cabin crew really friendly. Was expecting cramped seats etc as the plane on route was a CRJ-200 but it was great. Plenty of space with seats really comfortable. Considering that the price was only R180 more than the low cost airline on this route and cheaper than the other this was great value for money with full service being provided. All in all great service and would be very happy to fly them again.","","","Economy","","10.0","","","","","","","4.0","1"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Per Erik Bergh","","2011-02-04","SA Express is going fast downhill. Travellers are recommended to use other airlines as cancellations and delays seems to happen frequently after the World Cup. Just had two flights cancelled and the third delayed on 4th February 2011. Service and information also very poor.","","","Economy","","","","","","","","","1.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Terry Stokes","","2009-09-17","Durban-Port Elizabeth and Port Elizabeth-Cape town. Check in was quick. Both flights on time. Crew on both flights were professional but unfriendly.","","","","","4.0","","","","","","","","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Y Abedrabbo","Jordan","2013-02-13","AMM-DXB-AMM. Brilliant flight as usual. Cabin crew were very friendly and attentive food was delicious and abundant and the seat was very comfortable with ample legroom. A bit of delay in departure but that was due to Dubai immigrations and not RJ but we ended up arriving on-time. Very much recommended!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Hakam Nabulsi","Jordan","2013-02-07","AMM-DXB and back flight was excellent as usual. I fly this route very regularly and RJ proved to be the best operating this route. The food was excellent and delicious (Fish with Rice) and the entertainment was even better. Would recommend RJ.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Khawla Amin","Qatar","2013-02-04","Amman to Doha. Another very good onboard experience with RJ. Food as usual was delicious flight attendants extremely attentive the Embraer 195 aircraft clean with great comfortable leather seats. However I have to admit that RJ ground staff are not so good and need to be trained to be more transparent with passengers. Our flight was delayed for 2 hours and each RJ rep at the airport gave a different story and they were all obviously clueless and kept us in the dark with no update of any kind. It's a shame that RJ has such great flight attendants and yet untrained unprofessional ground staff.","","","Economy","","8.0","5.0","4.0","5.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Morrell","United Kingdom","2015-06-13","Glasgow to Bydgoszcz on Friday 5th June. Well this was supposed to be the date at 4.30pm. This was then delayed an hour. So it gets to 5.30pm and off I go to board, all good lets us board the plane. Once everyone is on they then announce there is a technical issue and leave us on a hot plane for 1.5 hrs. They then tell us the flight is
cancelled and we need to disembark. Arrange another flight for us at 8.45pm. So we are waiting around for hours with a £3.50 voucher provided for food and drink. Anyone that knows airports knows that this would get you a bottle of water if your lucky! So take 2 go to board for the 8.45pm flight, get to the gate and even though the
plane is there they tell us we are not going and no explanation as to why. We then have to go and collect any luggage and when I ask if there is any news get rudely told to go ""stand over there!"" Finally they arrange to get us taxi's to a local hotel. Well 6 taxi's for a whole flight took quite a lot of time. It's midnight by the time I get there and the front desk tell us we need to be ready for 5am. So get to the airport for 5am, the flight is then put back an hour. Finally time to board and not a member of staff in sight, they finally arrive at 8.30 and start to board us. Once everyone is on board we then have to sit there to wait for ""paperwork"" and then another passenger. Finally we leave after 9.30am but are then told there are no drinks or food on board. Now these things happen when flying but it was the total lack of care or empathy from the staff and the lack of communication that was the absolute worst. I for one will never fly with Ryanair again, this was the first and last time! ","","Solo Leisure","Economy","Glasgow to Bydgoszcz","1.0","3.0","2.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Wolo","Poland","2015-06-13","Flew from Warsaw Modlin to London Stansted. Going back to Warsaw tried to reach Stansted by train operated by Stansted Express. They experienced some problems on that day (6th June) and had delays of up to 120 mins. Managed to get to Stansted one hour before flight, but stuck with security check finally missed the flight. In fact we
were at the gate 10 minutes before planned start time. I was accompanied by a group of 10 people at the same situation. Gate was already closed and Ryanair clerk informed us that they cannot risk any delays for those who are late. So far so good, best came at their so called ""Customer service"" point where pleasant clerk advised me to take Taxi and not to take train next time. Thank you Ryan for that piece of really valuable advise. Next time I am not going to take Ryanair in the first place. You ask about Food and Beverages, they are excellent as long as you buy them at the airport and take with you on board. Similar with Inflight Entertainment unless you treat selling some lottery tickets as entertaining activity, the entertainment is going to be great onboard provided that you prepared something yourself for the trip.","","Solo Leisure","Economy","Warsaw Modlin to London Stansted","2.0","3.0","1.0","","1.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Singletary","United Kingdom","2015-06-13","Went STN-DUB-STN with both flights not having any incidents although my inbound flight was delayed in a very inconveniencing way.  I had heard carriers like this tend to have delays on evening flights but I thought it might be worth at least one try - big mistake!  The flight landed so late I missed the last train back to my house,
which meant I had to take a bus and add about an hour to my already very late (past midnight) trip home.  On my outbound flight the staff also seemed very confused when I asked for an Irish immigration form, as when I got to the airport it turned out I did not need one, and it might have been nice for the attendants to know this type of information for an international flight.","","Solo Leisure","Economy","STN-DUB-STN","4.0","3.0","3.0","","","","","3.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","M Preston","","2009-03-21","JNB-GRJ. The flight had a technical problem which resulted in the pax being transferred to a back-up aircraft. The delay was well handled with full and clear information being given at all times as well as good humoured and sincere apologies from the flight deck. In the end we got into George just over an hour late. Congratulations and thanks for a professional and relaxed approach to the problem.","","","","","5.0","","","","","","","","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Jason Tottey","","2008-11-07","Jo'Burg to Gaborone to Jo'Burg. Have to say overall was very pleased with this airline. Only a short 1 hour hop but seats very comfy. Small snack on board. Selection of soft drinks and 3 beers. Something larger airlines cant manage. No delays on either flight. Would use this airline again for more regional travel.","","","","","5.0","","","","","","","","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","M Preston","","2008-10-23","CPT-JNB-CPT economy. I booked 3 days before departure for a quick return trip. I would have travelled SAA in preference to the other carriers but after booking I compared prices between SAA and the four other domestic carriers and comparing similar timings SAA was the least expensive (ZAR 1565) admittedly not by much but so much for 'low cost' carriers. When I saw the long check in queues for the other carriers at CTIA I was even happier to have booked SAA simply drew my boarding card after checking in online and sauntered to the boarding gate. Flights were punctual lots of information from the flight deck cabin crew attentive and friendly modern clean aircraft and decent seat pitch.","","","","","5.0","","","","","","","","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Mark Cowell","","2008-10-22","Cape Town - Port Elizabeth SAA Express. Domestic terminal working very well considering it was Monday morning and in view of the ongoing major construction work. As SAA silver card holder grabbed 20mins in pleasant SAA lounge. Flight called 10 mins before departure and bussed to remote stand. CRJ200 fitted with the brightest blue leather seats I've ever seen. Excellent weather en-route which always helps with the sense of a nice flight. Crew served breakfast of juice muffins ham fruit bowl and coffee. Service would put most US and Europeans airlines to shame and all on a little CRJ. Landing and disembarkation at PLZ efficient.","","","","","4.0","","","","","","","","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","G Abenaa","Germany","2013-01-15","TXL via Amman to Dubai return. Clean airplane with plenty of leg space and very good food. The quick transfer of only 50 mins on each flight was without any problems and works efficient.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","M Kolosov","France","2013-01-14","FRA-AMM-BKK-AMM-FRA. Flights FRA-AMM and AMM-FRA operated on Airbus 320 with built-in entertainment system. Food was inexpensive but ok for the price paid. Crew members were nice and passenger caring. Crown Lounge in Amman is poor and requires major investments plenty of personnel there who are actually doing nothing for the passengers. AMM-BKK return legs on Airbus 330 aircraft were not new but still met the regular comfort standards. Entertainment system's choice is slightly wider compared with RJ medium-haul but still poor when compared to other Arab airlines flying to BKK. Crew were inattentive and responded poorly to passenger needs. Nothing to say or remember about the food average is a right word for the entire experience.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Brian Levy","Ireland","2013-01-09","LHR to Tel Aviv via Amman return. Food was excellent including surprisingly a full hot lunch on the 40 minute Amman-TLV sector. Flight attendants on all sectors were courteous smiling and generous with food and drinks. Seats were comfortable. Transit in Amman was quick and efficient. My first time with Royal Jordanian and I'm quite a satisfied customer.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Singletary","United Kingdom","2015-06-13","Went STN-CHP-STN, with no real incidents on either flight although they both left late.  On the way back the attendants 'just happened' to have a UK immigration form as I'm not from the EU so for a bit I thought there might have been a problem.  Coming back they even let me check in my hand luggage which actually made things a bit
easier which was nice. ","","Solo Leisure","Economy","STN-CHP-STN","6.0","3.0","4.0","","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Moss","United Kingdom","2015-06-11","FR2005, Stansted to Otopeni, Romania. This was our first flight with Ryanair and we approached it with a degree of caution and apprehension. I have to say, that these feelings were unfounded. Ryanair in 2015, simply do not deserve the reputation they have. The entire booking process was easy to understand and administer. Follow the rules and it works well and easy. The flight itself was bang on time, smooth and a joy. A few of our fellow passengers were an issue, with what we understood to be their pre-emptively abrupt attitude with staff which was mildly unpleasant and entirely unnecessary but perhaps a hangover of Ryanair of old. I think that all Ryanair need to do now to complete their transformation to a customer friendly carrier, is make water affordable on board. Perhaps £1 for a 500ml bottle of water wouldn't be too much to ask? ","","Couple Leisure","Economy","Stansted to Bucharest","8.0","4.0","5.0","1.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Baskerville","United Kingdom","2015-06-06","Flew with Ryanair for the first time from Alicante to Manchester. I had not printed off my boarding passes for the three of us. I was not able to do this where we were staying. They then wanted 45 euros from each off us to do this. I managed to get to a PC at the airport and do it myself. The queues for check in were like Russian Bread Queues from the 1970's. When we eventually go to the front the check in clerk next to our queue (without any notice) closed his queue and then his queue tried to push into ours. It was appalling and could have escalated into something nasty all due to the bad customer service from Ryanair. I also witnessed an elderly disabled passenger become very distressed when she learned she could not take her collapsible walking aid onto the plane even though she'd been told in advance that she could. She became very distressed as she could not walk without it and was not offered a wheelchair. Absolutely appalling treatment. I will never fly with them again terrible customer service.","","","Economy","","1.0","3.0","1.0","0.0","","","","1.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Mark Cowell","","2008-10-12","Cape Town - George SAA Air Link. Domestic terminal busy but check-in fairly efficient. Please note SAA Silver card holders you can check in at Business/First desks and use lounge. Flight called 20 mins before departure and bussed to remote stand. EMB-135LR awaited which as only half full was qucikly boarded and ready for departure. Captain warned of poor weather in George (thunderstorns wind and low cloud) before departure which was 20 mins late as a result. Brief 30min flight during which juice and muffins were served. Descent began into George dodging thunderheads. Broke out over George airport perimeter at what must have been decision height for a greaser of a landing. Got the feeling this was a thoroughly professional crew doing a super job.","","","","","4.0","","","","","","","","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Sylvia Goddard","","2006-12-31","Port Elizabeth to Durban economy. Not impressed very rocky flight with a seemingly over zealous person on the stick. Took a travel sick tablet for a 50 mins flight! Service seemed OK and plenty of cabin crew around but I really just wanted to be on the tarmac. Possibly one of the worst flights I have known - but that may just be me.","","","","","","","","","","","","","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Craig Thomas","","2005-07-11","Full flight on Canadair Regional Jet departed at 0620. SAX has not refurbished cabins on the CRJs so they are looking a little tired and dated - would be great to have the seats installed on their Dash 8s rolled out across the fleet. Expecting the worst for breakfast I was pleasantly surprised - fruit yoghurt and a hot meal were provided. The hot meal consisted of an omelette sausage tomato and onions - the omelette was fresh and tasty and certainly the best omelette I have had on board any flight. Two rounds of coffee/tea followed by which time the descent to Windhoek commenced. Very impressed with the breakfast on this run - can't see why it can't be expanded across the network for morning flights. All in all a good experience.","","","","","","","","","","","","","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","John Duffus","Thailand","2012-12-13","BKK-AMM-LHR-AMM-BKK to take advantage of stop-over on outward leg to visit Petra. The TG lounge at BKK’s E concourse cannot cope when it is over-packed with late evening flyers the food selection is very poor. Last- minute gate change not announced in the lounge resulting in a long back-track. A330 angled flat seats are the most comfortable of many I have experienced and I managed sleep on the night sectors. Arrival at Amman was a huge let-down. No-one at the currency exchange and no officer at the visa on arrival desk. Bag took 45 minutes to arrive. The new terminal cannot open soon enough. At LHR there was another 45 minutes wait for the bags of about 20 passengers whilst all other bags cleared within 30 minutes. Transit in AMM en route back from LHR was as bad with lengthy waits to get near the departure gate and absolutely no organization. On the other hand meals on the AMM-LHR sectors were excellent as was the smiling service. The replacement of the A330 with an A320 for LHR-AMM was no hardship even though the seat pitch is considerably reduced. BA’s Terminal 3 lounge with excellent food and drinks was almost empty for a full 2 hours before the flight. RJ provides a very good service. It's a pity the airports let it down.","","","Business Class","","8.0","5.0","4.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Hakam Nabulsi","Jordan","2012-12-04","AMM-DXB (return). RJ are really improving. Seat was very comfortable dinner of rice with fish which tasted very good. AVOD is also good but I didn't use it. Return was in business class which was even better than economy. I recommend it.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Hibbard","United States","2015-06-06","May 14 FR1199 Athens to Rome. We will never fly Ryanair again. The terminals for checking baggage did not work. The staff at the Athens airport was not helpful to us or from what I could see any one else. This is not a low cost airline for travelers with luggage (you will pay about 45 euro per bag) and not good for travelers without access to printers (15 euro per non-printed boarding pass). Also charge if you don't check in before arriving at airport but I had done that so I'm not sure of the charge. Printers did not work at airport.","","","Economy","","1.0","4.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Francisco Guinea","United Kingdom","2015-06-04","The flights between Madrid and Manchester are arriving systematically with a significant delay. The arrival in Manchester which was scheduled before Eastern at 11pm was rescheduled to 11.30pm. Nevertheless the flight arrives at least one hour later most of the time. One time the flight arrived so late that the officers at the passport control were gone. The last time that I took that flight Mon. June 1st it arrived at 1am. These times really disrupt the life of anybody who has to work the next morning. There is no explanation given. My guess is that Ryanair has multiplied the number of flights but it is the same number of planes.","","","Economy","","1.0","1.0","0.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sue Hibbert","United Kingdom","2015-06-04","FR2447M 29th May. Returned last night from Malaga check in fine but once on board was informed that they had no water and no soft drinks I was offered a vodka or gin but no mixer. I would have thought from a health issue they should at least have restocked with water.","","","Economy","","2.0","2.0","4.0","1.0","","","","3.0","0"
"sa-express","/airline-reviews/sa-express","SA Express customer review","Craig Thomas","","2005-07-07","Travelled Johannesburg - Kimberley - Johannesburg and Johannesburg - Gaborone - Johannesburg in June. SAX has refurbished all their Dash 8-300s so seating very comfortable - stylish blue leather seats with adjustable headrests (more comfortable than seats on many larger jet aircraft). Service good on all sectors however catering seems to be hit-or-miss and inconsistent in terms of quality and quantity. JNB-KIM flight departs at 0555 with a flight duration of 1h20 - appaling breakfast is served consisting of yoghurt a few pieces of melon and papaya that they call a fruit salad and a stale dry unappetising muffin. Return flight from Kimberley at 1935 - different story; delicious chicken wrap savoury biscuits and chocolate. JNB-GBE although flight is only 50 minutes and departed at 0730 a full breakfast was served (why they cannot do this on the Kimberley flight is beyond me). Bread roll cold meats cheese and fruit. Afternoon departure from Gaborone at 1540 - the most disappointing of all... snack box handed out opens to reveal a packet of mixed nuts and a packet of crisps ! This definitely leads one to feel ripped off at having paid over R2500 for the return flight to Gaborone. Air Botswana by comparison have taken heed to catering feedback and replaced their peanut-and-biltong service with proper sandwiches etc on board. A little consistency at SAX would be great !","","","","","","","","","","","","","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Khawla Amin","Qatar","2012-11-29","Amman to Aqaba on Embraer175. Served a full hot meal tea coffee and water on this very short 40 minute flight. The 3 flight attendants were very helpful. The leather seats were comfortable and the flight was only half full so I was lucky to have an empty seat next to me. RJ has improved tremendously lately and I really hope they stay this way.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Brady Khoo","Malaysia","2012-11-27","Economy class from KL to Amman via Bangkok return last week. In-flight service lousy and slow. Cabin crew not only unfriendly but rude. They informed that that they do not take and fill water containers we need to proceed to their station to fill the containers. I proceed to the station and asked them to fill up my water container and what I got is ""We are busy sit down"". I proceed to another station at the back where they rudely informed me there is not enough water to go around. Bread served with the meals was not only cold but hard as rock. They do not say excuse me when pushing the cart and when they bump into you they just ignore you and push the cart away. During stopover at Bangkok no one is allowed to use the toilet. I feel that the crews only do the bear minimal throughout the flight.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Varen De Meersman","Belgium","2015-06-01","26/5/15 Brussels to Barcelona. They changed our flight well in advance but also far too late to change all the arrangements made for this holiday cutting our 1 full day two half day vacation (the only one we're having this year) back to 1 full day and 1 half day. Inflight there is no time to relax as there is a continuous stream of announcements for beverages discounted fragrances food items lottery tickets city maps discounted tickets for sightseeing etc.. The transfer we booked through them raised our stress levels as well they were not where they were supposed to be there was no transfer within 30 minutes as printed on the ticket and the lady kept saying 20 more minutes because of traffic but in the end it took them no less then 2 hours!","","","Economy","","4.0","3.0","4.0","1.0","","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Langford","United Kingdom","2012-11-27","LHR-BKK via Amman. First leg was rather packed surrounded by flight crew from a previous flight. Service was fast and polite and I was kept supplied with beer for the majority of the flight. Meal was nice as was the silver service treatment. Second leg was generally friendlier. Despite most of the passengers being asleep I didn't get the feeling that the crew were disinterested. Managed to sleep for an hour or so without falling out of my chair but I never have them in the full sleeping position anyhow. My only slight gripe was not being able to have a beer as my arrival drink which other airlines seem to allow although I was given a beer as soon as the cabin crew started moving in air. IFE had more than enough to keep me occupied throughout the flights. At LHR I made full use of the fast track immigration and the BA lounge was in tiptop shape very good selection of beers and wines spirits were so so. Good (ish) view of the runway and some parts of the terminal. Toilets were spotless too the cleaner seemed to clean after every passenger. Amman's Lounge was reasonable ample seating but very few plug sockets. Bar was somewhat limited but being a Jordan I didn't really expect it to be as overtly displaying alcohol as London.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Claudia Heidel","Germany","2012-11-26","Berlin to Bangkok via Amman. First sector on a very new-looking A319 with individual IFE's. Provided with a hot meal on take-off free unlimited alcoholic drinks for economy and a hot pizza slice shortly before arrival. The crew were serious but courteous. The service was quick. Our transit in Amman exceeded 6 hours and we were pleasantly surprised to be shuttled to the Golden Tulip Queen Alia Hotel. Amman to Bangkok was on a larger A330 again with individual IFE's 2 full hot meals and a snack and attentive service. The price was very cheap and I would fly them again considering the price quality and quantity of food and IFE's with lots of Western films and programs.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Magdy Louka","Cyprus","2012-11-19","Amman to Paris on A321. Business class was comfortable for a single aisle plane. Served champagne and hors d'oeuvres before take-off. Flight was around 5 hours but were served 2 full hot meals during it with real china . This has never happened to me before on any airline on a similar duration flight. The choice of meals was delicious especially the Arab dishes. The drinks kept flowing. Flight attendants were courteous and friendly. We were also handed out souvenirs from Jordan on arrival which was a nice touch. RJ's business class really impressed me and I will fly them again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Yevheniy Kahanovych","Ukraine","2015-06-01","I opted for Ryanair due to needing a direct flight from Gdansk to London. I read all the small print and rules to be able to pay the correct price for bag fast boarding and emergency row seat. These extras added up to about 100% to the initial price tag but even then it was quite cheap (some 70USD one-way all inclusive). There was no trouble with booking as well as with online check in. I was even able to download mobile boarding pass through the app. At the airport I only spent abut 10 minutes for bag check and visa verification. At the gate my experience was not overly pleasant with some 200 people with screaming children left on the stairs leading to the apron for about 20 minutes. Then door opened and crowd went to the plane. Since I booked priority boarding I had no trouble reaching my seat and accommodating my bag. The crew were polite and helpful. Since their hand baggage limit is strict there was no problem finding space for bags. We took off on time. The inflight experience was up to expectations but not as annoying as some wrote here. No seat recline but plenty of legroom in emergency row. The plane was very tatty but clean. Toilet was ok. We landed 10 mins ahead of schedule. Then usual labyrinth of Stansted terminal and unbelievable immigration lines for EU citizens. Due to being Ukraine national I was directed to the non-EU line which consisted of some 15-20 people so it took me 10 minutes to pass border control. My bag was already on the belt I was off the airport 20 minutes after landing. Absolutely bearable experience; you'll have no trouble if you carefully read their instruction and spend extra 10 minutes on booking process. Also expect to pay twice of announced lowest price online to avoid airport charges.","","","Economy","","7.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","W Woon","Singapore","2015-06-01","FR8524 STN-SXF 9 May operated on behalf of Ryanair by Air Explore using Air Explore's own but similar 737 equipment. Being a Ryanair (cheap) flight cant expect much. But compared to normal Ryanair planes the seats could recline. However no safety cards in each seat and few Ryanair magazines (all in tattered condition) - not that I wanted to order any food or drink on this short flight of 2 hours. Plane was not very clean - but few planes (both budget or full-service airlines) are really clean nowadays. One flight attendant was particularly nasty I took a photo of the cabin and she happened to be in the photo she stormed straight to me and shouted at me to delete the photo immediately. Terribly rude! Otherwise flight was uneventful departing and arriving on time.","","","Economy","","5.0","4.0","1.0","0.0","","","","5.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","D Harvey","United Kingdom","2012-11-15","Flew LHR-BKK via Amman in business class. Service was slow only offered 1 drink before dinner served food which was ok wine served after dinner was finished. Requested a further drink and got sneered at and it showed up 20 mins later. Tried to use the toilets and was accused of being in economy whilst in the toilet a steward banged on the door! We fly business class as a treat when we go on holiday - there was nothing about any of the 4 flights we took that was a treat - the service is slow surly and at times rude . We will never fly this airline again.","","","Business Class","","1.0","3.0","2.0","3.0","3.0","","","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Hamad Nabulsi","Jordan","2012-11-13","AMM-BEY-AMM. Amman-Beirut: on an embraer; clean leg room was ample and food okay for the trip of 45-50 minutes. Food consisted of a croissant and a cup of juice. Beirut-Amman: on an airbus A319 clean aircraft with comfortable seats and good leg-room food consisted of a cupcake and a cup of juice. Would recommend it as RJ is improving very much and I prefer it when traveling. Note: in-flight entertainment was simple it consisted of commercials and videos however there were screens for every passenger.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R M Jones","United Kingdom","2015-05-31","Quick trip to Madrid and back by Ryanair operated by Smart Lynx. Busy flight boarded last and at ease and no one stopped to pay luggage fees. Delayed departure (from ATC) bit soon up and away. Quick service by professional and friendly crew. Updated a few times by flight deck on movements. All in all a good trip excellent fare and more than satisfied.","","","Economy","","9.0","3.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Roman Kubinec","Slovakia","2015-05-31","FR9823 I traveled from Bratislava to Rome back in April I must say we were satisfied with Ryanair the aircraft was modern and clean staff smiled and were helpful. We arrived on time we had our boarding passes ready we took our seats the flight was good no turbulence. Captain provided updates to passengers multiple times during our short flight. I don't understand previous complaints about printing boarding passes. This is their policy it is clearly stipulated on their web. they have good prices one just need to follow their terms and conditions. As a reward you will get cheap flight tickets very simple. Also you can have two cabin bags with you for free. Just be sure they fit the cabin bag dimensions. Italian crew checked all the passengers cabin bags this never happened to me in England or Slovakia.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Summers","Austria","2015-05-31","EDI-BTS on 17 May. I've opted to avoid Ryanair for the last five years preferring to travel on full-service airlines from central airports for a little more money. However in this instance Ryanair offered the easiest best times connection from Edinburgh to Vienna (well Bratislava). I paid £8 for seat 1C (extra leg room and priority boarding) and £15 to check in a bag online the day before departure. Bag drop at Edinburgh was efficient. On time departure friendly staff quick flight early arrival can't complain. Apart from the lousy dry cheese sandwiches and drinks you get on Lufthansa/Austrian the difference was minimal. So well done Ryanair.","","","Economy","","8.0","3.0","4.0","0.0","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Taylor Adam","United Kingdom","2012-10-23","LHR-CMB and BKK-LHR both via AMM. London to Amman in economy both ways on a new Airbus A321. Flights originally scheduled to be operated by A330-200 type aircraft. Very long flight on A321 but seat and pitch was comfortable and offered good leg room. Food however in economy was not good and certainly did not match economy meals of other airlines in the Middle East. Crew were pleasant and helpful on both flights. Amman to Colombo on A330.and upgraded to business class. Seats impressive and offered great comfort and easy to sleep in. Food was excellent as was service. I can only echo the same on the Bangkok to Amman flight which again was in business class. My only issue would be the infight entertainment which is very poor as the movie and music channels offer little choice or variety. Amman airport is terrible to transit in. Toilets are dirty and no nice restaurants or comfortable seating. By far the worst airport I have been in transit through.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Khraizat","United States","2012-10-11","DTW-BEY. I didn't like the comfort of the seats - not much leg room. I don't recommend the food. Entertainment was excellent. Overall staff very friendly and attend to your needs and wants.","","","Economy","","5.0","1.0","3.0","3.0","5.0","","","3.0","1"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","Laila Bobby","United States","2015-07-06","The middle of May, I flew to Afghanistan from Dubai and vice versa in June. The food was horrible, staff at the counter at the airport in Kabul were very unpleasant. They had over-charged me for my luggage, they didn't give directions regarding what to anticipate, and what the next step was in the process. In addition, we had to wait on the aircraft's steps while entering for fifteen minutes without any information.","","Solo Leisure","Economy","Afghanistan to Dubai","1.0","1.0","2.0","1.0","","1.0","1.0","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Allison Dexter","United Kingdom","2015-05-31","First and last time I fly with Ryanair. Flying from Krakow to Liverpool. Flight was on time and arrived on time but on board was terrible. The cabin crew looked very inexperienced. One crew member was very rude on a couple of occasions and they just wanted to get the job done with no interference from passengers. We asked for a menu card to be told they are only given to the people at the front of the aircraft! Then when approached by the crew staff on what we would like to eat because we had to ask what was on offer were given the look of disgust!","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Raymond Bailey","United Kingdom","2015-05-31","Flight FR9810 from London Stansted to Barcelona El Prat T2 on Monday 4th May 2015 scheduled to leave at 08.15 However due to Barcelona being fog bound they had delayed all flights into Barcelona apparently from many UK airports. We were firstly informed that a delay of 1.5 hours was estimated. After a while we were informed that another 1 hour had been added. So all passengers sat on the plane for 2.5 hours. Our first complaint - Sitting in a stationary hot metal tube for 2.5 hours is not my idea of enjoyment particularly when nobody was offered even the smallest drink of complimentary cold water in order to alleviate the discomfort. During the 2.5 hour delay there would have been time to have some water delivered. The irony in all of this is that shortly after take-off the cabin crew came round selling drinks. Our second complaint - Flight FR9015 Thursday 7th May - El Prat to Stansted. Taking advantage of the 10kg on board baggage allowance + small bag we purchased a second ""carry on"" cabin bag (size within stipulated regulation). On the outward journey not a problem. A different story on the return flight though. On entry to the plane I was told by a Stewardess ""That is not a cabin bag!"" I explained that we had no problems on the outward journey the cabin crew were quite happy. Not being convinced she repeated the statement ""That is not a cabin bag!"" I again repeated my statement and then went to take my seat and stow my cabin bag. Little knowing that my wife was behind me she said again in a rather snide voice ""That is not a cabin bag!"" Not wanting to cause an argument my wife just reiterated the fact that it was acceptable on the outward journey. So in summation we have a rather dim view of Ryanair. Booking of future holidays will take into consideration who the airline carrier is and if it is Ryanair we will attempt to make alternative arrangements.","","","Economy","","2.0","3.0","2.0","0.0","","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","K Xavier","Malaysia","2012-10-08","Kuala Lumpur to Bangkok on Royal Jordanian. It was a transit flight so after Bangkok it went to Amman. The flight was packed and the seating was a slight issue both going and returning from Bangkok. Stewardess had to rearrange certain people and the fussy people who insisted on sitting with their family added to the problem. The seats were as comfortable as any other economy seat would be.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Z Pappas","United States","2012-09-23","AMM-LHR. By far one of the most pleasant flights of the year. I was shocked when I saw the interior of RJ's cabins. They are exactly like Virgin-America's White Leather seats with a fairly decent recline for a 3+ hour flight to LHR. Food was excellent service was excellent and friendly and the ground staff/lounge facilities were wonderful in AMM. Crown Class check-in at Queen Alia was actually a unique experience and was more like a first class experience than a business class. I would have flown RJ from NYC to AMM non-stop rather than connect with BA in LHR which was a horrible experience. Keep it up RJ!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","J Thomas","United Kingdom","2012-11-12","I was pleasantly surprised by Safi on a hop from Dubai to Kabul. Yes the aircraft was old and the legroom poor. But the flight was on time the staff friendly and the food (free) excellent. A shame there is no chance of a glass of wine! A big advantage of Safi is that it operates from the very civilised Dubai Terminal 1 making it ideal for connecting to most of the major carriers except Emirates. FlyDubai offers a slightly more comfortable service on the same route but operates from Terminal 2 which is little more than a shed and a very long and tedious bus ride to other terminals.","","","Economy","","8.0","","","","","","","4.0","1"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","Gianni Paz","United States","2012-03-09","KBL-DXB. Check-in was terrible. After we boarded we sat on the runway for nearly one hour. On arrival in Dubai there was no Safi personnel in sight. I missed my connection on Qatar to Doha and on to Melbourne. Safi didn't rebook me offer a meal voucher or a hotel stay in Dubai. I would recommend unless it's your last option.","","","Economy","","3.0","","","","","","","1.0","0"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","O Muller","Afghanistan","2012-01-25","KBL-DXB-KBL on A320. The food is ok and is served in generous portions. If the seats trigger a déja-vu feeling this is because you have seen them on Lufthansa planes. They are somewhat worn out but not too bad. The return flight to KBL was supposed to leave at 3.30am it transpired KBL airport had been closed due to snowfall. For 10 hours we were promised a ""final decision"" on whether the flight is cancelled/delayed. Not a single announcement was made. Staff disappeared completely leaving confused and irritated passengers behind. Late morning the flight was officially cancelled and passengers could register for the next flight. We had to find hotels by ourselves and ring regularly to learn the latest news. The next morning finally onboard we were told KBL airport was still closed and we had to go back to the terminal at 1.30 pm we were yet again ushered onboard. This happens regularly so why do they not know how to deal with the situation - complete lack of customer service.","","","Economy","","","","","","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Russell David","United Kingdom","2015-05-29","FR2282 WMI-STN 26th May. Warsaw Modlin airport gate area far too small not enough seats and chaos. Priority boarding queue sort of worked but not as smooth as it should be. Seat 1A excellent and first off on arrival. Aircraft departed late and never made up the time so we were just over thirty minutes late into STN. Information excellent though as to delay from flight crew and delay not that bad. Cabin crew OK and for price paid flight was very good.","","","Economy","","9.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Bill Jackson","Spain","2015-05-29","Return flight from Valencia to Bari last week and have no complaints at all. The flights were both on time. The staff were pleasant and professional. An excellent direct service for 75 euros return.","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Zita Kovacs","Germany","2012-09-18","Mumbai-Amman-Amsterdam. At check-In in Mumbai we had to queue for more than one hour. The flight was excellent the food was great the movies weren't the best in the entertainment program but otherwise everything was great. Extra point: we could book a one day stopover and spent a nice day in Amman. On arrival to Amman we were asked if we would like to change our flight for the same day as they still had seats. Amman Airport is working well we needed twenty minutes from arriving to the airport to sitting at the gate.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","H Nabulsi","Jordan","2012-08-29","AMM-BEY on an nice clean embraer. Leg room is average cup cake was served. The trip was only 45-60 minutes. But what I really liked is RJ has a security check on board their aircraft's. FAs were okay all in all average flight.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","Chris Garsen","United Kingdom","2011-11-01","Despite the poor reviews I kind of had to use Safi on the Dubai to Kabul route. I was pleasantly surprised that we got reasonably new A320s with normal leg room and the planes were dead on time.","","","Economy","","8.0","","","","","","","4.0","1"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","D Oakes","Australia","2010-07-18","Our flight from Kabul to Dubai on the weekend was delayed because Safi Airways hadn't paid its fuel bill.","","","Economy","","","","","","","","","1.0","0"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","Simon Donegan","United Kingdom","2010-04-14","I used Safi Airways twice over the last 2 weeks from Dubai to Kabul and back again. I used Safi Airways because it appears to be the only airline that has international safety standards certification. The aircraft were clean but I was shocked at the state of the aircraft generally. The seats were bent out of alignment in some rows. The lights above were cracked and flickered when used and the windows were badly scratched and the plastic slides and surrounds damaged. It has made me think twice about using them again. The aircraft they are using must be some 30 years old and badly need replacing.","","","Economy","","4.0","","","","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Russell David","United Kingdom","2015-05-29","FR1021 STN-WMI 25th May. Priority boarding ran smooth had seat 1A which had plenty of legroom and it meant I was first off the plane at the destination. Had breakfast in the airport so didn't purchase anything on board. Flight departed on time and arrived in Warsaw early. For the price couldn't fault it.","","","Economy","","10.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Steedman","United Kingdom","2015-05-28","I travel frequently with Ryanair mostly because its destinations and schedules are convenient. The airport teams are efficient to the point of being distant/abrupt while the flight teams are busying and friendly. Altogether I find Ryanair best of the low-budgets. However its constant and repetitious announcements inflight could really improve. On Stansted-Karlsruhe there were 11 announcements before take-off and 11 during the one-hour flight (22 announcements within 75 mins!). The content covered safety refreshments and fund-raising. On 5 of these occasions when the announcement was the first time announced it began ""Once again...."" on 7 occasions the completely unnecessary request was to ""sit back relax and enjoy the flight"". Am I the only person who finds this really irritating?","","","Economy","","6.0","4.0","3.0","0.0","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Kittikul Musa","Thailand","2012-08-28","Bangkok-Amman-Beirut on 16th of August 2012. First leg was fantastic. The flight was on time and the seats for Business on the A330 were just like those of any other airline. The meals were delicious and filling and the cabin crew were friendly Inflight entertainment was also good. Transit in Amman was easy and hassle free the new terminal that's almost finished looks very nice. Our short flight to Beirut was also spot on time. I will definitely be flying RJ again!","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","S Levy","United States","2012-08-14","Flight on time from AMM to JFK. Clean aircraft decent entertainment and legroom good food and lovely cabin crew who worked hard given the demanding passengers who each seemed to have a handful of kids. The only thing that let down the experience is the miserable Amman airport - old tired and in worse shape than the last time I went through it two years ago. The new terminal is due to open in January but I'll believe it when I see it. Overall a good experience that I would recommend.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","Scott Walker","Afghanistan","2010-03-20","I've travelled Safi twice in the last three months once round trip between Kabul and Dubai and once between Kabul and Frankfurt. The service and food were decent on both trips but numerous minor seating area maintenance problems make me wonder about the more critical airworthiness maintenance of the aircraft overall (and I'm a jet pilot with 5000 hours myself). On my last flight my seatbelt came off in my hand as I was tightening it my seatback recline button had been pushed in and jammed so the seatback would not stay upright and therefore was not safe for takeoff or landing within ICAO guidelines. These issues combined with the extremely tight spacing of the seats on Safi will result in my looking elsewhere for my next flight from Kabul.","","","Economy","","5.0","","","","","","","1.0","0"
"safi-airways","/airline-reviews/safi-airways","Safi Airways customer review","R Konig","","2009-09-30","Kuwait to Kabul return. Flight operated by a B767 which was okay condition. The flight attendants worked hard as flight was full IFE is poor. There is one big screen at the front of the cabin. I would recommend Safi Airways to other people over Kam Air.","","","Economy","","7.0","","","","","","","1.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Hamer","United Kingdom","2015-05-28","First time with Ryanair flying Stansted to Prague. Good price more competitively priced now than Easyjet hence deciding to travel with them instead. Flight left a little late but made up for the delay in the air and landed on time. Cabin basic and not particularly clean- we literally passed the departing passengers from our plane across the tarmac so obviously no time there to clean the plane - however if speedy turnaround keeps costs down I can put up with a few crumbs. Did not pay for allocated seating but got two decent seats one by the window. If they reduced allocated seating costs I might have considered it. Return flight also bang on time leaving and arrived early. Pilots friendly and informative although very difficult to hear as engines seemed much noisier than other airlines. Staff were definitely not as friendly as other airlines rolling eyes at passengers etc which is a shame as being cheap shouldn't mean poorer customer service. I am meticulous about measuring hand luggage as I do not want to be charged extra but the shapes and sizes of bags being allowed on was hilarious- some people looked like they'd packed for a 3 week cruise. Everything was allowed on and massive bags which would never have fitted in the cabin were allowed in the hold free of charge. Overhead lockers were completely crammed with massive hand luggage items. All in all does what it says on the tin - got us there and back alive and well on time at a good price.","","","Economy","","8.0","4.0","3.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jan-Adriaan du Plessis","South Africa","2015-05-27","I booked a fairly priced return ticket between Dublin and Edinburgh in May 2015. The experience was horrible. I think the check-in and baggage drop works okay as long as you only have hand luggage and a European or UK passport. If you need to check in a bag or you require a visa it's absolute chaos. There is no clear signage the staff keeps directing you to a different queue that already has at least 50 people waiting. This was the closest I've ever come to missing a flight. The price of my ticket increased threefold with the bag I checked in (less than 20kg btw) and they even charge 15 euro to print your boarding pass. This borders on criminal if you ask me. I will never ever fly with Ryanair again and I will go out of my way to let people know how bad the service is.","","","Economy","","1.0","2.0","1.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Fabiean Mihaela","United Kingdom","2015-05-25","16th April Stansted to Otopeni FR1005. I flew from Stansted to Bucharest. Filthy seats cabin crew that gave the safety instruction only in English despite the fact that the flight was to Bucharest behind me was a non English speakers couple which asked me to translate what the hostess said. Very disappointing!","","","Economy","","1.0","1.0","1.0","2.0","","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Paul Rex","United Kingdom","2012-08-05","Business Class LHR to BKK via Amman. Crew seemed rather bad tempered with each other on first leg possibly due to impact of Ramadan as this was an early evening flight before fasting had ended. Seats in need of maintenance; three personal light fittings missing on four seats in rear two rows headphones not working on first leg footrest broken on my seat on the second leg. Seats are angled flat on the A330 OK as long as footrest is working properly! Food good both flights very punctual transfer in Amman straightforward.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Khawla Amin","Qatar","2012-08-01","Doha to Amman. Embraer aircraft clean nice leather seats spacious. Flight attendants were friendly on a full flight. Pleasantly surprised with our hot lunch which was delicious and generous (3 choices of fish chicken or beef) a sandwich was also handed out before arrival. All this on a 2.5 hour flight! Price was just right. Highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","T Jboor","United States","2012-07-04","My wife travelled with our 6 month old child yesterday 7/3/2012 departing from NY JFK airline RJ 261 to Amman Jordan she was promised an infant bassinet they never gave her the bassinet. Staff informed her that there weren't any left very rudely and unprofessionally. To top it off she had to stay in her seat the whole trip time with the baby in her lap.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Davide Greco","Italy","2015-05-25","FR4774 May 14th and FR4775 May 18th. I have never been a fan of this airline but I have to admit they are moving forward and slowly getting closer to what I consider to be an enjoyable carrier to fly with (for short haul flights). Flew BGY to SKG last week for a short Greek holiday with no issue at all: on time departures/arrivals good rate for the ticket and above all some improvements I did notice compared to the last time I flew with them about 3 years ago. The main one is of course the seat allocation for everyone which prevent people from rushing to the aircraft as if it was a bus school trip. I also found seat comfort and legroom to have improved and even the cabin crew seems a bit more professional and friendly now even if they still talk too much in my opinion during the flight to try and sell whatever the can to the passengers. Another positive news is that there is no longer (at least according to my experience) an obsessive check of your hand baggage dimensions and weight at the gate which I do appreciate. Generally speaking if you check the rules carefully and comply with them you can get a great value for money as well as good and frequent direct connections. The day they stop boarding the plane half an hour before the plane is actually ready to welcome passengers onboard (thus causing people to wait on the stairs/bus/apron for up to 15 minutes) they will probably see me much more often on their planes.","","","Economy","","8.0","3.0","3.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Leslie Cadwallader","United Kingdom","2015-05-22","MAN-PMI-MAN. Usually fly with easyJet from Liverpool but Ryanair schedules appeared first and I found cheap flights for our preferred days. Had a later bonus in that our original outward flight in the evening was cancelled and we were transferred to the morning flight which had been dearer at the time of booking. I read all the rules carefully and intended to pay for seats so that we could print off our return boarding passes before we left home. I was subsequently shocked to find that even standard seats would cost £10.99 per person per flight and this was not even high season. In the end I got up extra early on the morning of our outward journey and printed off the return passes at 02.15! It was noticeable that hardly any standard seats had been booked in advance: perhaps if the charge was less Ryanair would actually find more people choosing to pay. The flights themselves went off largely without incident. We were late departing from Manchester but then we did not start to board the plane until 15 minutes before official departure time yet this was early in the morning. I found it difficult to hear any of the announcements partly because of the noise of the engines and passengers talking loudly to compensate but also because of the gabbled way in which they were delivered. The return crew were much better in this respect despite the senior steward looking to be all of 14 years of age. Not much attention seemed to be paid to luggage sizing and it looked as if everyone got their hand luggage on board despite a completely full outward flight. Both crews worked hard throughout the flights but we were starting to descend towards Mallorca before the drinks round reached us on the outward leg. Overall though one cannot complain when we paid under £120 for two of us to fly to Mallorca for a week. When we first went there over 20 years ago we were lucky to find return flights for £200 per person in low season.","","","Economy","","7.0","3.0","4.0","0.0","","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Ghassan Zumot","Australia","2012-07-02","I travelled from Amman to Paris mid-June. Punctual operation clean interior friendly staff and a TV screen in seat. The selection of TV programs included recent movies which I did not expect. The flight was virtually effortless except for one flight attendant who I felt was a bit lazy. Overall it was a good experience. I will definitely fly Royal Jordanian again.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","B Makawi","United States","2012-07-02","Staff are unprofessional. Our seats were changed several times. Our flight was delayed which is expected but how they handled it was very poor.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Thomas","United Kingdom","2015-05-20","Flew Liverpool-Limoges with Ryanair returning on 15th May. Excellent orderly boarding and disembarking noticeably efficient cheerful staff particularly on return leg. I never eat or drink in flight I take a carry on bag that is restriction compliant and I make sure I have my boarding passes with me. Typically I buy my tickets 30/40 days prior to intended travel date and have always thought the prices offer excellent A to B value. Recommended.","","","Economy","","9.0","4.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jill Morrison","Spain","2015-05-18","I have been a passenger with numerous airlines since 1957 and in recent years frequently from Alicante to several different British airports. Ryanair is one of the worst I've ever travelled with and definitely the worst on this route. On the outward Alicante/East Midlands Airport journey we sat on the runway for almost an hour because they had missed their slot. This made for a long and tedious journey. This however was nowhere near as bad as the return flight. We left plenty of time to return the hire car and arrive at the airport in time to have a leisurely lunch (as we always do at Gatwick) as we knew that it would be late when we arrived home only to discover that we could not enter the departure lounge until 2 hours before our flight was due to leave. This would have been okay if there had been somewhere for two elderly passengers to sit (all chairs were taken and we were left standing with all our luggage) or somewhere to have a decent meal (there is one very unappetising place with food served in cardboard). Also two hours would have been sufficient time if it hadn't taken more than an hour to wind our way through the queue to the check in desk. When we arrived at the desk we were told that our case was too heavy (1kg overweight) most airlines will waive this fractional overweight but the representative told us that we had only paid for 15kg and would have to put the excess in our hand baggage. This we did in full view of the other passengers and consisted of 2 tee-shirts and a pair of light shoes. Whilst we were waiting to board the aircraft the attendant asked us if we would like to put our hand baggage in the hold free of charge! My logic and fairly basic grasp of maths cannot make sense of this! I had been warned not to travel Ryanair and I never will again.","","","Economy","","2.0","3.0","2.0","2.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Ridley","United Kingdom","2015-05-18","I am disabled and booked for assistance with Ryanair at Birmingham airport. On arrival I was told to queue and check in before I could be given a wheelchair. My husband had to push the chair when we finally got it. At the gate Ryanair staff discussed who would not be able to take the flight as there were too many disabled. They talked about us as if we were bags of carrots. Eventually I said I would try to climb the steps of the aircraft and was allowed onto the plane. At no time was I given any assistance. On arrival in Malta I had to struggle to baggage and out of the airport as no assistance was available. You need to be fit and agile to use this airline. The treatment of people in wheelchairs was appalling and humiliating.","","","Economy","","1.0","2.0","1.0","1.0","","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Linda Cataldo","United Kingdom","2012-06-13","Touring Holiday to Amman. Aircraft was fairly new however the cleanliness of the toilets left a lot to be desired. The food was very poor. You don't get cans of drink you only get one drink poured. One cup of tea or coffee with your meal. Staff were disinterested in passengers. Passengers appeared to be an unwanted distraction to the staff being able to laugh and joke with each other. We upgraded to business class going out and what a disappointment that was. The food was somewhat better than economy but not by much. Would we recommend Royal Jordanian – definitely not?","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","G Barnard","Australia","2012-06-13","My husband and another couple travelled Amman to Bangkok on 12 June 2012. We had booked economy class and 15 minutes before boarding an announcement was made that there were 6 crown class seats available at an unbelievable price so we snapped them up. Everything was done in a professional manner and my husband escorted back through security after completing the payment. It was the best flight we have experienced and were all able to get a good amount of sleep. Staff were professional and attentive and the meal was good and also the entertainment system.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Andrzej Rychert","United Kingdom","2015-05-18","Flight FR 749 10/5/2015 Gdansk to Birmingham. Bought XL space seat for 10.99 to have comfortable flying space after when all passengers been set up on the seats some guy who didn't pay for the seat just sat next to me. Obviously that space was free as nobody bought it. In my opinion if that space hasn't been purchased it is supposed to be unoccupied because it is not fair for these people's who actually paid for this spaces.","","","Economy","","2.0","3.0","4.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Legget","United Kingdom","2015-05-18","We recently flew to Malaga from Liverpool going out our case weighed 15 kgs and out friends case weighed in at 17kgs. Coming back at Malaga our case weighed in at 19 kgs and our friends case was over the permitted 20 kgs and they had to pay 20 euros. Can you explain why this happened as we had not made any purchases and we had obviously used shower gel sun creams etc. so if anything they should be slightly lighter. Is this a con to get more money out of us. The girl on the Ryanair Desk at Malaga had an attitude problem and was very rude. Has anyone else experienced this?","","","Economy","","5.0","4.0","4.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Helen Devries","Costa Rica","2015-05-16","I flew Stansted to Valencia. The queue for check in was disorganised but the staff were helpful and friendly. The plane was clean the staff were again helpful and friendly - particularly in helping elderly passengers to disembark - and I was happy with the service.","","","Economy","","8.0","4.0","5.0","0.0","","","","4.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","Robert Hill","United States","2015-07-03","We arrived to the airport about three and a half hours early. The line to check-in extended across most of the terminal. The line moved about twenty feet in 2.5 hours. My wife (who was the only one flying to Caracas) went to the counter to find out what was going on but was told nothing. When we finally reached the counter and checked her bags, we were told that her flight was canceled and that they would try to get her on a flight at 10 PM that night. We were trying to avoid her arriving in Caracas so late and there was another flight at 4 PM, which we asked if we could add my wife's name to the wait list. After a lot of back and forth, we finally got her name on the list and she was able to get on the flight. While I understand that mechanical problems are out of their control, transparency with their customers is. We spent almost eight hours in the terminal waiting and fighting with SBA to get my wife on a flight that arrived in Caracas at a reasonable time of the day. What I don't understand is being left in the dark for so long. They could have easily told everybody in line that the plane was experiencing mechanical trouble and would not arrive on time. What I also don't understand is their customer service number seems to put you in an infinite loop that does not get you to a human to speak with. If we ever travel together to Venezuela we will use another airline. SBA saved us a few hundred dollars, but I am not sure if it was worth it.","","Solo Leisure","Economy","Miami to Caracas","3.0","2.0","3.0","3.0","2.0","2.0","2.0","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Edward Purcell","United Kingdom","2012-05-17","Business Class from Heathrow to Bangkok return. Maybe called Business Class but not world class. Bit miffed to be charged $15 for a shower in the Crown lounge at Amman and then to find that the shower was dirty ill maintained and with no selection of toiletries. I am very disappointed.","","","Business Class","","5.0","4.0","3.0","2.0","2.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","N Cheung","New Zealand","2012-05-13","Chose to fly Hong Kong - Bangkok return as they had a good priced fare. A330 aircraft both ways was reasonably new and the interior was reasonably clean. Inflight entertainment was quite good with a choice of recent movies. The biggest let down was the food and the staff. Meal choices were identical on both journeys and were very average in quality. I didn't like the soft drinks being poured out of 1.25L plastic bottles it was quite low-rent instead of being served a can. Contracted airport staff were surly and I didn't get the seats I had chosen online both ways. Onboard staff were disinterested and rarely interacted with passengers. It was as though they were there to get the least done as possible to get through the flight. They were very unprofessional particularly the males who were laughing and joking around. For me airline staff make or break and airline. On this airline they didn't impress therefore don't recommend this airline.","","","Economy","","6.0","4.0","2.0","2.0","4.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sue Coulson","United Kingdom","2015-05-16","We travel a lot with Ryanair and find them only airline to be on time. We have just travelled to Bratislava from Birmingham and back. No problems with flight and going and return were given back row. Staff are getting much more friendly but my one gripe with Ryanair is the hand luggage. We only travelled with hand luggage and took great care to make sure the sizes were correct but I notice not everyone does and there isn't checking at all all sorts of shapes and sizes go through even the handbag sizes. This does cause a problem putting cases in the overhead lockers. Either there are rules or not. Travelled 9 may return 12 May.","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Benjamin Campbell","Australia","2015-05-13","FR 507 30th April. FR 506 7th May. It may be said that one gets what one pays for but by the time Ryanair has ripped through you with thier suite of extra charges many of which are simply an unfair cash grab on their unsuspecting customers at the booking counter when there is no chance of taking another airline Ryanair is not well priced. On a flight from Dublin to Bristol we were encouraged to use Ryanairs smartphone App or print out out a boarding pass to avoid an extra charge to have it printed at the booking counter. Unfortunately the App didn't work so on arriving at Dublin we were directed to the misnamed 'Customer Service' counter to be 'helped' by the most unhelpful unpleasant rude eye rolling young woman I have ever had the misfortune to encounter in many years of air travel with many airlines all over the world. When I explained the problem she tried to tell me that if the App didn't work I had plenty of time in Ireland to hunt down an Internet cafe or similar with access to a printer to print out my boarding pass and that she should now charge me for printing them out at the airport. I was then charged for an extra 3kg of baggage even though the two of us had no carry on baggage. The plane was dirty tired and run down and the cabin staff non professional. The seats are small and cramped. In summary terrible service from rude staff will strip you of cash any chance they get tired dirty aircraft poor inflight service. Do yourself a favour and give Ryanair a big miss they are the worst I have flown by a large margin.","","","Economy","","","1.0","1.0","0.0","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","Eduardo Montero","Venezuela","2015-05-11","I tried to avoid Santa Barbara at all costs for trip between Caracas and Miami round-trip. They had been notorious for very long and cruel delays. Had no more choice and to be fair was pleasantly surprised that my experience was quite good. Flew in an old but nicely refurbished B 767. 300 that I think has helped them regain some kind of decent scheduling. For both round-trip segments the flight was very much on time and they now offer economy plus as an option with lots of leg room. Meals were ok and the staff very cordial. I have to say it is much improved and would fly them again. However it may still be a gamble in terms of on time departures.","","","Economy","","7.0","","","","","","","4.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","L Garcia","United States","2014-02-17","Miami-Caracas-Miami. My flight was one hour late it took off and 1 hour 15 minutes after taking off the captain came on the speaker and said we had to return to Miami due to technical difficulties. At that point flight attendants had already served most of the passengers dinner they came through again and picked up all the trays. We got back to Miami and were asked to leave the airplane. The flight from Miami to Caracas is about 3 hours. If we were more than an hour away from Miami and were having dinner I could speculate we were about half way through Caracas. Which means we were closer to Puerto Rico or many other Caribbean Islands than Miami. Yet the decision was made to return to Miami. The airplane was a very old 757.","","","Economy","","","","","","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","E Hildebrand","United States","2012-07-31","Miami-Caracas-Miami. Our flight from Miami-Caracas was delayed 1hr but I like to book my connections at least 2 hrs apart. In Caracas I was clear from immigration within 30 min and went to pick-up my luggage - another hour delay for the luggage leaving me with less than 1/2 hr to run to find my connection. The way back was even worse. Our flight was delayed 7hrs they kept moving the departure time and did not bother to announce delays. Arrived in Miami at 3 am. This was my first and last time flying with them.","","","Economy","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Shane Walker","Bangladesh","2012-04-30","Travelled Business Class from Kuala Lumpur to Amman via Bangkok. All up it was a very pleasant flight. The food and drink was very good the staff friendly and very attentive and the seat comfortable. Probably not the equal of Business Class with Qantas Singapore or BA but still very good all the same.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Snir Rahamim","Israel","2012-04-24","Travelled Tel-Aviv to Bangkok via Amman. Flight to Amman was ok but to Bangkok was not good seats need renovation food was average served only water and hot coffee/tea coke etc on request only from the crew. The quality of economy class was below average on the return flight the food was better but the crew didn't pay attention to the call button.","","","Economy","","5.0","3.0","4.0","3.0","4.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","I Bartolj","United States","2015-05-13","I've been flying world-wide for more than 50 years with many different airlines. Despite many online complaints about Ryanair my experience with this airlines had been very good until my flight from Malaga to Venice (Treviso) on May 6 (FR 2597) when an incompetent female flight attendant and a very rude belligerent male maitre d'cabin (both Malaga-based) changed my perception of the airline. The maitre d' shouted and yelled and my son who expressed his concern regarding fresh air and cooler air temperature in the cabin. Ryanair is a budget airline and I'm aware of that but budget does not mean poor maintenance and rude and unfriendly flight crew. As a very frequent airline passenger I must point out that there are more and more budget airlines in the world and competition for the passengers is tougher every single day. Ryanair cannot keep playing the silly game of ""We're cheap so we can afford everything and if you don't like that go somewhere else."" I guarantee you that we will.","","","Economy","","1.0","2.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Clarke","Ireland","2015-05-13","A return trip from Dublin to Malaga for a friends wedding the flight over left slightly late due chaotic boarding by the pax who seemed rather clueless as to what to do once you board a plane so you can't blame Ryanair for that. As per my last flights on FR they ran out of food and drink items and had a very limited selection and the service by a crew with a combined age of about 17 were slow and one rather got the impression that the four of them had just qualified the previous afternoon. They seemed stressed by the whole process and were again slow from the aft galley which is a surprise considering the lack of items they could possibly sell. There was a minor medical emergency where a pax fainted but they were quick and very attentive to deal with the situation. The flight back was again bereft of items from to purchase which was odd given that the plane was sitting on the ground the whole time I was at the gate before boarding (over an hour) but then even when you want to purchase something it's a bit of a guessing game due to the fact there are no menus. Anyway the flight began boarding early so early there were neither flight nor cabin crew on board. The flight itself was an awful experience due to being surrounded by children who took to screaming the majority of the time while their parents looked like they wanted to chuck themselves out the window. If I thought that the front of the cabin were an adults only area I would have paid anything to sit there maybe something to think about? All-in-all Ryanair are fine and are improving but it wouldn't be any harm to send mystery shoppers and auditors on flights occasionally to see what is really going on and realistically running out of the toilet paper hand towels. hand soap and saleable things like water is fairly unacceptable from a pax perspective.","","","Economy","","7.0","2.0","2.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Alan McGaughey","Ireland","2015-05-13","Flew recently Dublin to Birmingham return for £20 return - unbelievable fare. Flights were very busy. There was the traditional queue for a Ryanair flight even though you have an assigned seat. I prefer to wait until the queue is actually moving and join the queue then instead of standing for no reason. No complaints about the flight - I think some of the food/drinks are overpriced but in general there is a good selection. I have noticed on recent Ryanair flights that the level of customer service have improved. There seems to be more Irish and British crew on the Irish and British flights too. I noticed the crew were especially friendly with the children on board with 2 young kids being shown into the cockpit as they saw the pilot on exiting the plane and the male cabin crew member on the tramac waving at other children as they came down the aircraft steps. Flight was good going back as well arriving in Dublin area. Great service for just £20 return.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","F Zabala","United States","2012-01-04","Miami to Caracas to Guayaquil to Quito. Quito to Caracas to Miami. Flight from Miami to Caracas was delayed a couple of hours but we expected this and planned accordingly. Flight attendants were polite and professional and the food and beverage service up to expectations. The layover in Caracas was confusing as I have never travelled through here before. We exited and were directed to a very long line where one ticket agent was checking off tickets for the connecting flight and then directed us to proceed through security. My fear that we were going to miss our flight was quelled when I realized the entire plane of passengers was in this line. The biggest reason for delay in Caracas was the lack of respect from passengers when it came to boarding the plane ""Only rows 30 to 20 can board"" meant nothing to people who constantly cut in line to attempt to board. I do wish there were more direct flights from Caracas to Quito without the stop in Guayaquil.","","","Economy","","7.0","","","","","","","4.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","L Griner","United States","2011-09-17","Our flight from Miami was delayed 4 hrs causing us to miss our connection to Guayaquil. We were told to come back the next day at 1pm. We came back at 11.30 am and were shifted from one place to another for 5 hours always being told they had us on a flight at 6 pm. At 4pm I had enough and went to the other airline to check-in. They said we had reservations but no tickets. 5 mins later they closed the gate. Santa Barbara delayed us with lies causing us to miss 2 days of our 5 day vacation spend money unnecessarily on hotels and connecting flights not to mention the stress and angry days spent in the Caracus airport.","","","Economy","","","","","","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","L Wade","United States","2011-09-07","We booked a round trip from Miami to Quito. Our trip to Quito had a layover in Venezuela supposed to be 2 hrs. We landed and saw it was delayed for another 5 hrs which put us at 7pm departure. We waited till 7 no plane and no word. We waited until 9 this went on until 2 in the morning. After we boarded the pilot told us we would be going to Guayaquil. After a lot of confusion they bus us to a hotel and tell us we will fly out in the morning. I had to pay for the hotel I booked and did not use. On the return trip we were scheduled to leave at 10 am we didn't end up leaving till 11am but we had another layover in Venezuela. We were supposed to be leaving at 3.30pm. That came and went with no explanation. It is now midnight still no plane and they tell us 2 am but the board says 3am. I have booked a hotel for the night in Miami which once again I am not using.","","","Economy","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Seamus Moran","Germany","2012-03-30","Frankfurt-Amman. In general I was pleased. The hot food and drinks were nice. The plane was a bit small and the aisle seem narrow. However crew were pleasant.","","","Economy","","8.0","4.0","4.0","0.0","3.0","","","3.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Deutscher","Germany","2012-02-28","TXL-AMM-BKK return in economy. All aircraft seemed modern seats comfortable. Entertainment system is sufficient. Crew responsiveness is below average. Service on TXL-AMM return was good. BKK-AMM: never seen a crew ignorant like this. One full bar (with dinner) plus 2 coffee/tea services on a 8.5 hrs flight is simply not enough. No security checks before landing in AMM: pax landed with reclined seat backs entertainment system running. The flight attendant in our section sat down during disembarkation. Avoid long stop-overs in Amman the airport is ancient.","","","Economy","","5.0","4.0","1.0","3.0","4.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Turner","United Kingdom","2015-05-10","I flew from Stansted to Tours. I was very careful to read and understand the rules. Two of us traveled so I booked 2 seats which also gave us priority boarding and enabled us to print off boarding passes well in advance. The flight was excellent as was the coffee. For such a short flight I did not need extra legroom even though I am well over 6ft. I have noticed that most complaints here are from people who have not read the rules and/or expect preferential treatment then blame the airline for their own carelessness.","","","Economy","","10.0","4.0","4.0","5.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Fairclough","France","2015-05-08","Unusually this was my first trip with FR for 4 months. CCF to STN return. Surprised to be allocated the same back row seat for both flights even though I'd not paid for seat choice. I thought these rear (and front) seats cost extra? Anyway not complaining as it meant speedy disembarkation at both destinations. Good to see that the Ryanair charm offensive has not run out of steam and they really do seem to be making serious efforts to up their public image. Return leg absolutely full but boarding was efficient enough and we arrived 20 mins early. Both flights were on two of FR's more elderly planes (those in the EI-DC* range) and frankly they are starting to show a lot of wear and tear which is hardly surprising when you consider how hard they work. Have the food and drink prices gone up recently? £4.50 for a coffee and a biscuit seems a bit OTT to me but I guess you don't have to buy. In summary a couple of years ago I'd have advised anyone to avoid Ryanair at all costs if there was even a vaguely convenient alternative. Happily nowadays I'm quite keen to recommend them to anyone on any route if getting from A to B in the shortest time for the least money including bags etc is a priority.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sue Willis","United Kingdom","2015-05-08","My husband and I have travelled the world with many different airlines and I must say that Ryanair are great. We travelled to Las Palmas Gran Canaria on 19th April returning on 29th both ways no delays and on time. Staff were great friendly and worked so hard up and down the aisle serving drinks and food nothing to much trouble. You are lucky if you get one drink on other airlines even sometimes on long haul. The only problem the seats were a little hard. We will definitely travel again with Ryanair.","","","Economy","","10.0","2.0","5.0","5.0","","","","5.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","A Decolt","United Kingdom","2011-08-18","Panama City to Caracas - a journey of 2 hrs. There was very little legroom but we were served quite a decent meal and considering it was a short flight I was impressed. We departed on time but arrived 20-30 min late.","","","Economy","","7.0","","","","","","","4.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","A K Cusack","United Kingdom","2011-07-28","UIO-CCS. There were no problems to speak of nor was the experience extraordinarily positive. First off I should say that I had problems in booking via the Santa Barbara website and so had to visit their agency in Quito. I had my bags fairly thoroughly checked by migration people in Quito but that's understandable given the flow of drugs in the region. The flight itself was fine: Boeing 767 no obvious neglect crew were friendly enough food was decent. We did leave about 30 mins late. At the Caracas end our bags were slow in arriving. It seems that there are problems but you may get lucky and avoid them as I did.","","","Economy","","7.0","","","","","","","4.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","C Billingsly","United States","2011-06-30","Your ""savings"" by going cheap with Santa Barbara may cost you more in the long run! Miami-Caracas-Quito was smooth. The return trip was unreal. My friends and I went back and forth between anger and laughter because the it seemed like a bad comedy routine. Our 7 AM flight was cancelled and there were no SBA employees to tell us. We sought information for a long time until we finally saw an employee. My group noted that it seemed to take at least 4 employees staring at a computer screen for at least 30mins per customer! They took my passport number no less than 5 or 6 times! Standing in line time after time each time 1hr or more accomplishing nothing. Long story short we arrived in Miami 16 hrs later than we were supposed to. But consider some people in Quito had been waiting for their flight to Madrid for 3 days! This group of passengers got angry and began yelling at the ticket agents it was loud and ugly. The worst thing in all this was the fact that a ticket agent sold 3 tickets for the cancelled flight to 3 Chinese men who didn't know the flight had been cancelled. Total deception. The best way to summarize my impression of SBA is that they were like a company open for business on its first day with no rehearsal or training at all.","","","Business Class","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Dominique Epstein","France","2012-02-16","CDG-AMM-BKK return in economy. CDG-AMM Airbus A320 not clean fixed seat backs just like low cost airlines! VOD simple but correct. AMM-BKK like BKK-AMM A330-200 well maintained and cleaned with good VOD programs. Cabin crews not concerned by service: attendants deliver standard care to passengers. Very few smiles and rather slow response. BKK-AMM the two rear toilets were note in use. The only good point in all sectors is food: tasty natural and served in large portions while drink selection is more than correct. AMM airport is not too busy. RJ delivers an average product with average aircraft and lower than average cabin crews but higher than average food.","","","Economy","","5.0","3.0","2.0","4.0","4.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","R Bisher","Jordan","2012-01-31","Amman to Hong Kong with a 1hr stop in Bangkok. I was pleasantly surprised with the new A330. A decent entertainment system but with a round trip of 11-13hrs each you would have seen all the movies and left with re-runs on your return. The food was ok on the first trip but on the return the options were limited and the food was generally too spicy out of Bangkok and no way to avoid it. The crew was still typical RJ crew some were quite nice but generally would ignore you if you called them they attended to me 45 minutes after! Plane was clean but seats not very comfortable for long trips and the headphones were not very good quality. Other than a minor delay in Bangkok the trip was actually quite good and restored my faith in RJ.","","","Economy","","7.0","3.0","2.0","3.0","4.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Lowe","United Kingdom","2015-05-08","FR 3002 17th April. FR 3015 20th April. I have travelled with Ryanair for years now and in recent times the customer service and service in general has become increasingly poor. I travelled recently to Rome and this was a very poor experience - the flights were late the customer service was very poor and the cabins filthy. The yellow tagging farce is actually funny to watch - the policy as I was rudely told is the ""first 90 bags"" however it was totally random with customers with large trolley bags walking through and then other customers behind them being tagged?! There is no correct monitoring system for this whatsoever so you are at the mercy of the poorly trained staff on the gate. You then get onto the flight to find several spaces in the overhead lockers and several empty seats! Quite frankly I am fed up with the continual poor service so I have now booked with Aer Lingus for my next trip to Dublin. I am also at the stage where I will actually pay a higher fare in order to have a relaxed experience with well trained staff who smile instead or a rude and grumpy scripted person who cannot answer anything outside of that script.","","","Economy","","1.0","3.0","1.0","3.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Keith Janet","United Kingdom","2015-05-05","Flight out on the 29/4/15 was ok flight back not so good 3/5/15. No food left only chocolate snacks and crisps staff seemed as if they didn't know what they was doing slow and no organisation started from the front of the plane and we was at the back row 33. So not much left anyway but no sandwiches at the front of the plane as was sold out on the flight out. Very cramped. Paid for seats going out and to put a case in the hold (£60) return what a rip off. But refused to pay for seats to come back. Will not travel with them again if I can help it.","","","Economy","","2.0","2.0","2.0","1.0","","","","2.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","S Johnson","United States","2011-06-28","MIA-CCS Business Class. The affordable Business Class fare was too good to pass up. Check-in smooth. There is a separate business line but no sign so walk past the economy line and you'll see it. I was provided access to an executive lounge. Boarding standard a dedicated line for business passengers would have been nice as I arrived at that gate after the announcement to board business class. On board: plane was an older 757 but in serviceable condition. Business class seats were wide good recline. No inflight entertainment but I've been on plenty of domestic flights without entertainment. Meal service exceeded expectation with four courses: canape appetizer main course and desert. Food was good. Good red wines. Cabin service was efficient. Overall I was satisfied with the product.","","","Business Class","","8.0","","","","","","","4.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","M Gentry","United States","2011-06-01","One of the worst if not the worst I ever flew. When I arrived at Caracas I was informed that the plane has a 35 hours delay. I got a new boarding pass with a seat in one of the last rows. When the time of flight came closer and a plane came to the gate we had to build a line but not without loud protest from many travellers SBA was willing to start boarding. Finally we left with a 45 hours delay and arrived in the middle of the night in Quito. The luggage took one hour and finally my suitcase didn't arrive. They told me that it would ). I was ordered to the customer service desk which caused the flight to be delayed longer. This was the last leg of 4 flights and I was charged for my carry on.","","","","","2.0","","","","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","Jerald Sherman","United States","2011-02-22","My wife and I flew SBA Round trip from Miami to Quito with a stop in Caracas last week. I had read a number of bad reviews before the flight. I am familiar with South American aviation and always expect canceled or delayed flights with any South American airline. I don't care which one they all have this problem! Our flight out of Quito was 2-3 hours delayed and we were told by the ground crew that we would have to stay overnight in Caracas and would be provided accommodation. All very nice and professional . In Caracas we found a different SBA flight than the one scheduled leaving immediately for Miami and went to the departure gate. The staff was great and very kind! The gate agent even put us in Business Class. Our baggage was delayed but sent to Miami on the next flight and the ground crews were very helpful in advising us of this and seeing that we got our bags. On all legs of our trip the flight attendants were very efficient pleasant and nice to us. I will fly this airline again planes are a little old but the price is right and the personnel more than make up for this.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Duckie","United Kingdom","2012-01-31","Bangkok to Hong Kong in Business Class. An otherwise superb experience ruined by the behaviour of one gate at BKK. Check-in swift and pleasant and given directions to the Thai Airways lounge. The flight was due to depart at 15.25 boarding time was 14.55. As we were coming towards the entrance to the gate lounge the lady in charge of dispatching the flight was waving her arms around and yelling at us to 'hurry up everyone else is onboard and you are keeping them waiting'. I checked the time on my watch it was 15.02. I was impressed by the Crown Class cabin on A330 aircraft. The J class cabin consisted of four rows of very comfortable sleeper seats in a 2x2x2 arrangement. The flight was only 2.45 in duration so I didn't get to test them in 'bed' mode but they were extremely comfortable to sit in. Inflight entertainment was on-demand but not as an extensive selection as some carriers. Surprised by the inflight service. The crew were very attentive and friendly and a full meal service was offered with appetizer and hot meal. Departed and arrived on time.","","","Business Class","","8.0","4.0","1.0","4.0","3.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Atkins","Australia","2012-01-20","Flew from Bangkok to Tel Aviv via Amman. Aircraft was clean and the first flight early. My gluten free meal (fish with vegetables) was great for aircraft food. The remote control for my entertainment did not work but otherwise the entertainment was okay a reasonable selection. The negatives were the seat (very uncomfortable after only a couple of hours and staff were aloof and did not respond to my call bell. The leg to Tel Aviv takes only half an hour so nothing can really go wrong there was just a 20 minute delay that was fully explained. I would travel with them again because of the price but not eagerly.","","","Economy","","6.0","2.0","2.0","4.0","4.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Rush","United Kingdom","2015-05-02","Flight 8386 and flight 8387 April 11th and 18th. First booking had filthy seats second booking - return from Palma. Because my suitcase was 2kg over I was charged 20 euros even though we had only one piece of luggage between 2 people. No food on flight as such - 1 sandwich also did not get the time to look at mag for inflight purchases.","","","Economy","","3.0","1.0","2.0","1.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Eelco van den Heuvel","Netherlands","2015-05-02","Eindhoven-Porto. Always chose another airline if I had the choice but back to Ryanair after this flight. 10 euros for an emergency exit seat were well spent on this 2.20 hrs flight. Very professional and polite crew smooth flight and on time performance. I like the fact that you can check in 30 days before departure when you reserve a seat. Big plus for people complaining they can't print their boarding passes while on holiday. Or use the app and store in pass book. No paper needed. The airports added to discomfort however: Eindhoven is too small for six Ryanair flight departing within 1.5 hrs and in Porto the baggage reclaim took half an hour.","","","Economy","","9.0","5.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Quarmby","United Kingdom","2015-05-02","I recently flew to Dublin with Air Lingus but had to return with Ryanair. Having arrived late on the Friday night I was up again early next day to work and meetings in the city and was lucky enough to catch the Bath v Leinster cup game in the afternoon. However that left little time to make it to the airport for the return flight which I did. On arrival I was chastised for not having printed off a boarding pass. How I was expected to do that heavens only knows but that fell on deaf ears and I had to pay up 70 euros extra to get on board. The dismissive attitude I encountered was galling and not what I would expect from an airline. I had heard many horror stories of how this company manage to find more ways than others to get you to part with your money for the slightest reason. That said I wont make the same mistake twice because I wont be using them again!","","","Economy","","","2.0","2.0","0.0","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","N Mitchell","United States","2010-11-27","CCS-UIO I was warned – and I should have listened. Because of what I had been told and also what I had read on this site I had originally booked an indirect route but changed my reservation at the last moment in order to supposedly save 3 hours travelling time whilst keeping my fingers crossed. The 18h00 departure was already put at 22h00 on check-in at 16h00. Then it was put back hourly until we finally left at 01h45. The service was operated by a 22 yr old B757. I was one of the first to board in Business Class and in doing so I noted four cabin crew attendants sprawled out in four of the Business Class seats asleep. Fortunately my seat was clear but when others boarded to find their seats occupied they were told to find alternative seats by the one cabin crew attendant who still appeared to be awake. The cabin crew remained in the seats for the entire flight and were still asleep on arrival. On the ground the inside of the aircraft was extremely hot even at 01h45 due to the failure of the air-conditioning system. Conversely in the cruise the temperature was sub-zero to the extent that people were putting on jackets coats etc. The inside furnishings of the aircraft were what you would expect of an aircraft of this age operating with a down at heel airline. Inflight catering appeared to be good though for those who wanted to eat at that time of the morning. Arrival at Quito was at 03h30 when the airport terminal was effectively closed and we had to wait for another 45 mins before any Immigration officials appeared. Whilst waiting to board the aircraft in Caracas I managed to have a brief word with the flight crew. I was told that the problem with reliability is down to Exchange Control in Venezuela which means that any US$ expenditure has to be requested through a Government agency and this is not immediate. Maintenance of the aircraft is done in Miami and billed in US$ currency. So unserviceable aircraft re not able to be turned around quickly and inevitably I suspect that serviceable” aircraft are operated right down to the minimum margins. Perhaps therefore not entirely the airline’s fault but there are some serious issues associated with this airline – to be avoided at all costs.","","","Business Class","","","","","","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","John Shinkunas","United States","2010-07-24","Miami to Caracas was fine. However Caracas to Quito was a different story. A normal 2 hour layover turned into a 7.5 hour layover kept changing gates with no reason and when they did speak it was in spanish only. Return trip flight from Quito to Caracas was delayed 2 plus hours then Caracas to Miami was delayed another 2 hours. When in Miami for baggage claim no baggage. Well 2 days later my luggage just arrived. I would not fly this airline again.","","","Economy","","2.0","","","","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","R Baker","United States","2010-06-05","Miami to Quito. Pleasant ticket agents good cabin staff clean aircraft and decent meals. The only issue was the baggage contractor in Caracas. We had to change planes in Caracas and baggage handlers thought it was fun to throw the bags on the ground make every attempt to crush baggage - and the same when the baggage was put on the next plane.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","R Schuiling","Netherlands","2012-01-19","AMS-AMM-BKK-AMM-AMS Crown Class. All flights different but nice but best crew on Amman to Amsterdam in Business Class. Only 3 passengers in Crown Class on my flight to Amsterdam. Food was in a buffet style to choose from. Unlimited drinks offered throughout all flights. Seats even on mid-haul with 2-2 configuration and ""real"" Business Class unlike other European Airlines. Amman to Bangkok and return on Airbus 330 with lie-flat seats. Personal Entertainment system on all seats with not a lot of choice (which is no problem with overnight flights).","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","L Ular","United States","2012-01-19","Poor logistic in seating allocation: my daughter and I were separated all our legs totalling 34 hrs! More than 50% of passengers had to figure out their seating because all their bookings were in disarray. Air quality of flight NY to Amman is very poor it's hot and no one was responding to the numerous requests. On return leg I was sat next to a sick passenger who coughed all the way. Royal Jordanian needs to respect that when passengers book together and request to be seated together due consideration should prevail. Will never fly them again.","","","Business Class","","4.0","3.0","3.0","2.0","5.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Martin","United Kingdom","2015-05-01","Flew from Birmingham to Dublin for a day trip £15 return! Flight out was faultless boarding is much better now with allocated seating and arrived 25 minutes early. Flight back was delayed around 2 hours apparently due to 'aircraft re-positioning' but did receive a text message apologising for the delay. Was after midnight by the time we departed and everyone I think just wanted to get home or wherever. Boarding was smooth again and otherwise no problems. It certainly won't put me off flying with them again.","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Kenny","United Kingdom","2015-05-01","STN-MAD and SVQ-STN. Gate staff friendly and helpful slight delay on departure but made time up en route. Ryanair does what it says on the tin gets you from a to b with as little fuss as possible excellent value for the price paid.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","George Vrontos","Greece","2010-05-29","I flew with their national subsidiary Aserca Airlines from CCS-PZO-CCS. The morning flight was on time with an old DC-9-31 plane. The service was plain; they offered only beverages or water. The return flight was in the afternoon and they had 2 hours delay. The aggravating thing was that; when we were boarding on the plane at 8:30 p.m. the airport screens of the departures appearing the flight departed at 6:30 p.m. They are a joke.","","","Economy","","3.0","","","","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","Volker Beck","Spain","2010-05-28","Tenerife-CCS-MIA in business. TFN-CCS in an old ex AC Boeing 767 old business class seats but good service during the flight (Champagne good wines good food). Very nice staff even the captain came during the flight and asks every business passenger if everything is OK.Transfer in CCS a little complicated they are not used to it. CCS-MIA older B757 but good cabin 2x2 seat configuration. Good service also champagne and good wines.","","","Business Class","","7.0","","","","","","","4.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","T Christiansen","Denmark","2010-05-03","Big mistake to fly with SBA on a trip from Madrid to Caracas we were one day late and told several stories as to why the flight was late leaving Madrid. There was no help to be had from the ground staff and neither from the main office in Caracas. During the flight there was no service for a great deal of the time because the flight attendants were asleep 2 rows behind me in business class - we were 3 passenger in that section and 3 sleeping crew. The food was really poor. Luggage for business class was the last to come off the airplane hence extra time getting through customs.","","","Business Class","","","","","","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Abildskov","Belgium","2015-07-31","The new cabin looked nice and fresh. I had a middle seat in economy, which is normally a nightmare, but I could amazingly stretch my legs due to lots of legroom (I'm 1.85) and the inflight entertainment was top notch with large and sharp screens and a goid selection. Wifi available for a small sum and it worked really well throughout the flight. It was odd to be chatting with friends in the air but time passed quickly this way. Food was okay, you pay for drinks except at mealtime but free water, coffee, tea, which is all I drink anyway. The cabin crew were friendly, joking and having fun with passengers. Return flight on SAS Plus, nothing less than outstanding premium economy seating, great crew again.","A330 new cabin","Solo Leisure","Economy","Copenhagen to Newark","9.0","5.0","5.0","4.0","5.0","4.0","5.0","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Jenkins","United Kingdom","2012-01-19","Booked seats only to discover those booked seats in both directions were in fact not booked at all. I asked for an explanation. None given. Disinterested check-in staff could not care less. On the aircraft the seats were in fact empty anyway! The carpet was ripped the table damaged seat a mess and the plane in need of a revamp. Unsmiling bored-looking cabin crew disinterested staff overall. This airline's standards have deteriorated I was very disappointed.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","4.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Karim Samawi","Jordan","2012-01-18","Amman-Bangkok on A330 in crown class. Everything was perfect from the =dedicated crown class check-in to the crown class lounge at queen Alia international airport. Excellent service and staff good food and choices with old fashion trolley service. Good AVOD. The crown class seat is 60 in separation with four rows of 2x2x2 which makes the cabin not so crowded. Leather cream and grey lie flat seats which are comfortable.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Donlan","Netherlands","2012-01-11","Amman to Amsterdam Jan 2012. Flight should have taken 5 hrs - took over 17 hrs. Firstly 2 hour delay in Amman due to fog - no explanation given until we were in the air and no drinks given. We tried to land in Amsterdam at midday but due to high winds we diverted to Hamburg. In Hamburg we were not allowed to leave the plane or get any food or drink. Eventually got off the plane - immigration were unaware of who we were and a further delay was caused here. Before we left the plane the crew told all passengers that a representative from the airline would meet us in Hamburg - nobody met us and nobody knew where to go. We were told food and drink would be available for the passengers - this did not happen and each passenger had to pay for their own food and drink. We eventually left Hamburg after searching for the bus and arrived in Schiphol Airport Amsterdam after midnight All in all a terrible experience that I never want to repeat.","","","Economy","","3.0","4.0","1.0","1.0","4.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Simon Oakley","United Kingdom","2015-05-01","Used Ryanair on a way flight from Murcia to Stansted on the 30th of April which was fine. It was on time and I only had carry on luggage only and had printed off a boarding pass beforehand and as always if you play their game it all works well. The flight was only £40 and considering I had driven the first leg at a cost of £200 I have no idea how they manage to provide flights so cheaply. The cabin crew did their best but there was no milk for drinks or inflight magazines which was a bit of a disaster and raised a laugh with the passengers (well some of them with a sense of humour) and of course out came the dreaded scratch cards at the end of the flight but the plane was clean on time and I was happy with my trip and will use them again.","","","Economy","","8.0","3.0","3.0","1.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Turnbull","United Kingdom","2015-04-30","Its true you get what you play for! We have used Ryanair lots of times and my biggest complaint is they always run late. Recently we flew to Bydgoszcz from Glasgow. The flight was delayed going out due to a computer problem on board. Flying back home was the worst flight delayed again! Arrived at 6.30 for an 8pm flight. At check in the information board said ""Delayed"" This was the only time we were advised. Once through security there are no information boards and most definitely no human person to speak with. We eventually boarded at 10pm. We say each time this will be the last time we use Ryanair as it totally ruins your holiday.","","","Economy","","","3.0","3.0","1.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Balfour","United Kingdom","2015-04-28","Flying from Faro to Glasgow Prestwick. I have flown with Ryanair before on short flights from Glasgow to Dublin which were fine (although had us standing outside in the freezing cold waiting to board for 20 minutes). Faro to Glasgow was a 3 hour flight and I am 6 months pregnant. I had to drag my suitcase up the stairs to board the plane and stand waiting there for a good 10 minutes until other passengers had taken their seats. When we arrived at our seats there was no room in the overhead stow for our luggage as other passengers had obviously ran out of space in their own areas and decided just to cram 4 cases into ours leaving us with nothing. My husband had to try and make room for our bags in stows away from where we were sitting. During this the cabin crew just gormlessly stood by and offered no assistance. Menus were handed out but only to passengers in the front seats as they didn't have enough to go round. It was a lunchtime flight and I was hungry and asked the stewardess while she was passing with the trolley if I could buy a panini. I was told they had ran out (again as there was only enough for the passengers in the front seats). No alternative was offered. The staff looked tired and fed up. Also there was a hen do on board with one idiot randomly shouting at the top of her voice. I didn't see any cabin crew addressing this. I would only fly Ryanair for very short flights if desperate. Will avoid in future and would certainly not recommend when over 3 months pregnant! Appalling.","","","Economy","","3.0","3.0","1.0","1.0","","","","3.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","W Hernandez","United States","2010-01-13","MIA-CCS in a very old Boeing 757 no AVOD and seats were uncomfortable. The food was edible open bar for coach passengers fare was $400 less expensive in comparison to other major airlines and FAs were nice and professional. If you have a limited budget fly with Santa Barbara Airlines - if not try not to.","","","Economy","","4.0","","","","","","","4.0","1"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","D Crum","United States","2009-09-14","I made the mistake of flying with Santa Barbara airlines and experienced the same problems others have brought forward on this page. I flew from Miami to Caracas. My flight to Caracas was late with no explanation given at the gate. We planned for this by making our connecting flight 4 hours after our expected arrival. We didn't make it. The plane was old and dirty but the service onboard was fine. When we tried to return to Miami we found that our flight was cancelled with no warning. We were told we would have to wait two days before we could get another flight home. I chose to cut my losses and fly home with American Airlines. When we got back to the states I could not get a hold of SB airlines. A week later I was able to find a good working number and filed a claim. Three months later I have not been reimbursed and the Airlines will not respond to my calls or e-mails. Don't make the mistake I did. Fly with someone else.","","","Economy","","1.0","","","","","","","1.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","A Hetier","","2008-11-05","MRD-CCS (domestic flight). Since Santa Barbara's old ATR-42 are the only way to fly to and from Mérida it is difficult to complain. The other two companies Avior and Aserca operate much smaller planes and it is almost impossible to buy a ticket from them. But a friend of mine told me she had luggage lost and she could not get any refund or even a reply.","","","","","3.0","","","","","","","","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","T Sahlen","Sweden","2015-07-26","GOT-NCE and return. Chose SAS only for the nonstop flight. Overall, the flight was nothing to write home about. SAS charge you like a full-service carrier but offer low cost service. To me there is really no difference between SAS and Ryanair appart from the fact that SAS let's you check a bag for ""free"". Water, snacks, beverages (except coffee and tea) are priced rather heavily . Would advise anyone to buy it at the airport and bring it onboard. Flight attendants pleasant from GOT-NCE. On the return flight the crew consisted of the typical disinterested older ladies, one of which was downright rude. They hid in the galley for most of the trip. Seats were comfortable for a 2,5 hrs flight and the online check-in with mobile boaring passes worked really well. Both flights arrived on time. Due to previous experiences with SAS, I haven't flown them for quite some time. And I won't be for the near future either. Spend your money elsewhere. There are better airlines that give you more bang for your buck (Lufthansa, British Airways). There are also other airlines who offer the same service as SAS, but for the half the price.","Boeing 737-700","Couple Leisure","Economy","Gothenburg to Nice","4.0","3.0","2.0","1.0","","3.0","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Jennifer Sullivan","United States","2015-07-23","This airline got us safely from one destination to the next which I am grateful for. The space was on par with most airlines, and I enjoyed having the selection of movies. However, I couldn't believe that they were charging for water and other beverages, snacks, etc. This was a Transatlantic flight and I was completely horrified when the flight attendant told me that only coffee or tea was ""free."" These two beverages are very dehydrating, and every flight I've ever been on always provides the flyer with water free of charge. The flight attendants were very unfriendly as well. They seemed bothered by any of the passengers' requests. I hope to not have to fly this airline again, and am extremely disappointed in what I thought would be a reputable line.","","Couple Leisure","Economy","Rome to New York via Copenhagen","3.0","3.0","2.0","1.0","5.0","2.0","","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","R Klingelholler","Australia","2012-01-02","Hong Kong-Amman-London 27 Dec. New airbus seats and leg room comfortable food and drinks service good. Staff attentive. Only negative - not a huge choice of inflight entertainment on such a long journey if travelling both directions in the same month you would have watched it all in one direction. Amman airport is a definite let down but next door they are building a new airport. A quality product that can only get better.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","E Connor","Spain","2011-12-16","MAD-AMM-BKK return. The first leg was okay but the heating was on high and it was almost unbearable with many people complaining. Served a hot meal which wasn't bad and a good selection of beverages to choose from. Cabin crew were polite and attentive. The long haul to Bangkok was thankfully cooler and again the staff pleasant. Seating was fine and eyeshades and headphones given the AVOD had a decent choice of movies and games. All in all not bad only 2 issues would stop me from using RJ again the first being the toilets were not kept very clean and smelt of urine and secondly having to stop over in Jordan this has to be the worst airport I've ever been in. A shame for a decent airline as this will be a huge factor for a lot of its travellers.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M White","United Kingdom","2015-04-27","I use Ryanair several times a year and you get what you pay for no complaints except not being able to print off return boarding pass more than seven days ahead? Why? I don't want to buy an allocated seat. Gives many people no choice but to pay extra. I look for another carrier for my return when possible. On the plus side ground staff seem to be less aggressive and unpleasant these days.","","","Economy","","5.0","4.0","3.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Singletary","United Kingdom","2015-04-27","Went STN-MRS without incident during the flight. Although a few weeks before I received notice that the flight time had changed which required some workarounds in my own schedule in addition to the flight ultimately being delayed. Although everything was acceptable in general I also rather didn't like how non-EU/EEA citizens have to go to the bag drop line for visa checks which took an additional 30 minutes before going through security simply because the line was so long. I also realized the seats do not recline I'm not sure if this was because of the route or if all their aircraft are like this in general but I definitely would not want to go on a long flight with them if this were the case!","","","Economy","","5.0","3.0","4.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Sharp","United Kingdom","2015-04-27","I was due to fly back from Ireland with my husband and two kids when my daughter contracted chickenpox. I contacted the airline four days before the flight and explained that my husband and daughter would not be travelling with us but that my mother had purchased another ticket and would be sitting in my husband's seat (I didn't think this was necessary as we had paid the additional fee to sit in the seats that we chose but wanted to make sure my mother's journey was stress free). It was confirmed that this would be fine. When we got to the airport we made sure it was still ok as my mother has limited mobility and finds air travel extremely difficult. They confirmed again that they had kept the seat we had paid for. When we got to the gate my mother had paid for priority boarding but a stuff up by the staff there meant we were left waiting to get onto the plane until after they had removed one of the sets of stairs. When we finally got onto the plane we found a lady sitting in our seat with a ticket for the very seat we had paid for. Not only did Ryanair representatives lie directly on a number of times to me they had sold the seat within 30 minutes of our first contacting them regarding the flight issue. My mother had to walk the entire length of the plane because the air hostess would not let her sit where she was supposed to sit. I will do everything in my power not to use Ryanair again.","","","Economy","","","3.0","2.0","0.0","","","","2.0","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","Erik Kugler","","2005-10-08","Traveled from Madrid to Caracas and back. They really pack these flights. I was expecting what I paid for but I didn't expect them to up the price on me by 50% after I had booked my connections. The sound system didn't work. Stewardesses refused to help clients and generally espoused a bitchy attitude. The food was on par with the original cheap ticket price so no license to complain there. The plane was run down looking on the inside and lacked things like reading lights and air flow. The restroom was not functioning 100 percent capacity either so the passengers on the seats near the back of the plane got the olifactory shaft. But we arrived okay carried on luggage so no problem there. On the return trip no movie again and it was the first time I've seen a cockroach on a plane. I guess I arrived without physical harm at both destinations so if you expect what you pay for and don't get your fare jacked after you book connections then go for it but keep in mind that these people make a fine art of seeing that your discounted purchase price purchases discounted services. Gotta respect them in a way for that.","","","","","","","","","","","","","0"
"santa-barbara","/airline-reviews/santa-barbara","Santa Barbara Airlines customer review","Alvaro de la Fuente","","2005-10-01","I flew some weeks ago Tenerife-Caracas-Tenerife on their old and worn out DC-10 plane. I was just praying to get alive to my destination!! That plane is a museum piece. Did not think there were still airlines using it!! water was dropping on my head most of the trip flying from Tenerife to Caracas and the flight was so crowded there was no empty seat I could change to. The seats are quite unconfortable and the audio did not work (so I completely forgot about the movie). I suppose they try to compensate the scary thoughts of people thinking they will not survive the trip with somewhat nice food.","","","","","","","","","","","","","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Vickie Trent","United States","2015-07-20","Upon landing in Copenhagen, we had to climb down the steep airplane steps to the ground since the plane was not taken to the airport gate. I am handicapped and it was a very difficult climb. My husband went to the baggage handler to retrieve my electric scooter. I asked another baggage handler where the lift/elevator to the airport was located. His reply was ""you are not handicapped"", I explained that I was, indeed, handicapped and unable to walk a distance. He refused to assist my husband to carry the electric scooter up the steep stairs into the Copenhagen airport! My husband had to lift it by himself and I had to slowly climb the steps in to the airport before I could drive my scooter. This incident was extremely disrespectful and inappropriate as I should have been directed to an elevator to ride to the upper level of the airport from the outside where the plane had landed. I was embarrassed by this rude incident.","","Couple Leisure","Economy","MUC to CPH","1.0","2.0","2.0","","","1.0","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Jeff Robinson","United States","2015-07-20","We flew round trip coach from San Francisco to Copenhagen and bought our tickets 7 months in advance for $1,450 each. There were 12 of us flying under 3 separate reservations. Customer service over the phone was marginal depending on who you got, sometimes they were friendly, other times either too busy to care or rude. Check in was fast, friendly and efficient. Mechanical issues prevented us from boarding the plane and we were four hours delayed from departure. There was a mild apology given by the captain but not any discounts nor free drinks on the flight. Our plane seemed dated but was clean. Individual entertainment systems on the back of each seat are the worst I’ve experienced. Only a third of the published opportunities worked and the movies are on a loop with no pause nor start. Audio was terrible. Food quality was far less than average. The flight was smooth and we arrived at our destination safely. Return: Pre-flight online check-in was easier for our group. At the Copenhagen terminal once inside, it was not easy to understand what line to enter to begin your process as their signage could be improved. Boarding was efficient and on time. This plane appeared to be even older than the first one. I believe it was an Airbus A340? Entertainment systems and screen illumination were even worse than our first flight! Food was awful. But on the other side the service was good (if that even helps). A very long flight of almost 11 hours, all during daylight. I was not satisfied with our experience and I thought it was poor value.","","FamilyLeisure","Economy","SFO to CHH","2.0","1.0","2.0","1.0","1.0","2.0","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Ted Chigaros","United States","2011-12-15","ORD-AMM. We were very disappointed by this experience. The flight left on time. However RJ's A340s are tired even in Crown Class. The cabin was clean but the equipment old. The TV monitor kept creeping down after raising it up which was so annoying. The food was terrible. The flight attendant presented a very nice menu with several courses. It turns out these are ""old"" menus and RJ has dropped some of the hors d'oeuvre soup and cheese selection. Food was served on a cart out of aluminium trays not very appealing. The crew were not friendly. So surprised as RJ's shorter flights are very good.","","","Business Class","","3.0","2.0","1.0","1.0","2.0","","","3.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Jim Palermo","United States","2011-11-24","JFK-AMM-JFK. We had an infant and asked for a row with access to bassinet. At check-in we were told we had a bassinet seat and when we boarded we discovered that we did not have access to one. The crew were not helpful rude and even threatened to offload me and my family and void our tickets. Very poor experience.","","","Economy","","3.0","4.0","2.0","3.0","4.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Tommy Baxter","United Kingdom","2015-04-23","Flew from Faro to Stansted on April 11th. Only one desk open for Bag drop off took over 2 hours to queue then no time to get a snack boarded plane with kids and flight had run out of most hot and some cold snacks. My autistic 12 year old cried and went melt down as a result non stop all the way back to London.","","","Economy","","3.0","4.0","4.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Roberts","United Kingdom","2015-04-23","Ryanair baggage policy and terms are very clear but on recent flights there was evidence that it is enforced. On the flight out to Seville it took 30 minutes for the cabin crew to make space in the overhead lockers because of the number of oversized bags. On the return flight to Stansted our luggage which complied with the policy along with the baggage of a third of the passengers was put in the hold while many oversized bags were put in the overhead lockers. If Ryanair have a policy they should enforce it.","","","Economy","","2.0","3.0","3.0","1.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Clarke","Ireland","2015-04-22","Over the past month I have been on four FR flights. The first two were short hops to the UK and back the first of which (to Manchester) the trolley service didn't even make it to me due to the short duration of the flight which I didn't really mind. The flight back from Bristol was a mess and possibly the hottest plane I've been on in quite a while. Overall the service wasn't too bad they left on time and popping cabin baggage into the hold at the last minute is a great idea really speeds up the boarding process once you're on board. Just back from Barcelona the flight over was as good as any but they ran out of certain items so one wonders what pax on the way back did for food and certain drinks and frankly the seat stays comfortable for just about the duration of the flight. Turns out I didn't have to wonder what the pax on the way back did there was barely even a bottle of water left on the plane I flew home on. The inflight service from the the back was incredibly slow which probably had something to do with the fact that the crew in this section clearly did not get along. This was maybe due to the lazy attitude of one of them who declared quite audibly that she wasn't walking back to the galley to fetch something as she ""couldn't be bothered"". I've been on a couple of FR flights in the past while where the cabin crew did not get along nor try to hide it at all which is something they could look at somehow. On the whole though I don't mind flying FR once you know what you're at and what to expect then you shouldn't have a major issue.","","","Economy","","8.0","2.0","3.0","3.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mikko Marsio","Finland","2015-07-04","One meal option for the dinner, you pay for all drinks, second meal 'snack' is very tiny. Unfriendly staff. Movies are shown in cycles so it is difficult to start watching one from the start. Only reason I use SAS is their Star Alliance partnership so I have their frequent flyer card to earn points from Singapore Airlines, Lufthansa and other carriers.","A340","FamilyLeisure","Economy","HEL to SFO via CPH ","2.0","2.0","1.0","1.0","1.0","2.0","1.0","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Mackenzie","Denmark","2015-07-03","Is it me or are former first class airlines morphing into 'Low Cost Carriers'? Well it certainly felt like it when travelling 'Plus' class with SAS from Heathrow T2 to Copenhagen T3 on a Thursday afternoon. Although the passenger enjoys certain advantages in 'Plus' this is lost during the actual journey. Crammed together in seats the same as economy, there was no spare middle seat, and the tight pitch revealed itself when the person in front of me reclined his seat. I mean if one is paying extra it should manifest in a more comfortable passage.","A320","Solo Leisure","Premium Economy","London to Copenhagen","5.0","1.0","4.0","3.0","","4.0","","2.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Kent McCully","United States","2011-11-22","We flew Chicago to Amman business class Amman to Cairo coach on to Amman and return to Chicago. We loved the business class seats because they are truly 180 degrees. We found the entertainment cleanliness food and service to be very good. We were delayed in Cairo when returning to Amman because of a sand storm and didn't know the reason for the delay until we arrived in Amman. Communication could have been better. Superb lounge in Amman.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","K Wright","United States","2011-10-16","ORD-AMM-RUH in economy. The first flight was 12 hours - one service at the beginning of the flight and another before the end of this flight - an eight hour stretch with no service at all. Not a good impression. It is unusual to have breakfast before landing at 4pm. The flight to RUH was different. The service and food were outstanding. Slight delay on this flight pilot very apologetic. Cabin cleanliness comfort and inflight entertainment all respectable. Although not Qatar or Etihad overall RJ is a decent operation. But long haul can improve.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","S Mundhra","Hong Kong","2011-10-02","HKG-BKK-AMM in Economy Class. Check-in was swift and the flight on time. The aircraft was an A330-200 and was clean. Onboard there was AVOD with around 30 movies. The headphones could be kept and the crew pleasant. The meal was good drinks offered and a selection of juices. Seat-pitch was good at 32"" and I particularly liked the cream colour of the seats. All in all good value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Jones","United Kingdom","2015-04-22","Enjoyed a wonderful nine day break in Spain/Portugal. This whole break was marred by the Ryanair who think its acceptable to charge 140 euros for a two minute process of online check in which I had already done - funny how all our personal/passport details were already there along with the 'premium' seats I booked at the time of online checking in of our return flight. As we were in remote places with an old blackberry phone we were prepared to pay the still unreasonable boarding pass printing charge. Ryanair are in the position where they can hold you hostage until you pay. Their trump card is the fact we all have to get home even if it means paying a ransom to get there and they are not interested in considering the 'customer' might be right.","","","Economy","","","2.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","F Barrett","United Kingdom","2015-04-19","Edinburgh to Pisa 14/4 returning 16/4. Excellent service at check in and in flight from Ryanair staff and flight crew. Enjoyed the coffee on board smiling efficient and helpful cabin crew as always.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Al Cabito","United States","2015-07-02","The worst airline I have booked a flight with. They didn't inform anyone the flight was cancelled. A 3 hour wait in line just to speak with a representative and ultimately we found out they were on strike. Yet they issued boarding passes. Avoid this airline or it will cost you as it did me. Booking another flight at the last minute is never cheap.","","Couple Leisure","Economy","Copenhagen to Paris","1.0","1.0","1.0","","","1.0","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Lira Lugay","United States","2015-07-01","The service for wheelchair assisted passengers is horrible. After checking in, they had us wait for hours. They kept saying they had called for assistance but nobody came. We decided to start walking slowly to our gate. We saw an airport employee who had a wheelchair so we begged her to let my mother use the wheelchair. She was kind enough to assist. Another issue was choosing a seat. I made sure I purchased our seat from the Scandinavian Airlines website. Upon booking, there was no option to choose a seat even with an additional fee which we were willing to pay. I went ahead and booked our flight and called the airline. They advised me to check in early and request the seat upon check-in. Our flight was scheduled to depart at 11.30pm and as early as 5pm we had checked in our baggage. At the check in counter, I inquired again about requesting an aisle seat, but they told me they could not do it and I had to request it at the gate. We were sitting at the gate hours before they opened and when I spoke to two SAS employees, they told me I could not change seats. It's is ridiculous that there is no way to make this simple request. We have been traveling with different airlines and this was the first unbelievable experience from wheelchair assist to seat request. ","","FamilyLeisure","Economy","Newark to Copenhagen","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Carl Ober","United States","2015-06-28","Tried for two days to contact SAS. Their website was down the entire weekend. On top of that, their customer service number did not open on time on Sunday, June 28. Called 23 times from 9:00 ETD to 9:28 EDT, only to get a recording that their office is now closed. Yet, their recording said they should have been open from 9-7 on sunday. Poor customer service, poor website, and no back up reservation number to contact airline.","A340","FamilyLeisure","Economy","Washington to Copenhagen","1.0","3.0","3.0","2.0","3.0","1.0","1.0","2.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","M Kubini","Slovakia","2011-09-28","VIE-AMN-DEL. Economy flight from Vienna on A320 clean new feeling interior friendly staff. AVOD available choice of 3 meals. Amman airport didn't make such a good impression old and uncomfortable. Flight to Delhi wasn't so good the cabin looked old no AVOD but good leg room and the meal was nice.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","G Freeman","Australia","2011-09-11","We found the onboard services to be of a poor standard. Flying to Amman and returning to Kuala Lumpur we found the services provided inadequate and far below standard. We are frequent air commuters within the Asian and European arenas.","","","Economy","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Mike Lau","Malaysia","2011-09-10","AMM-KUL in Economy. On the BKK-KUL sector the cabin crew did not smile and most of the time they were indifferent to passengers. There was one incident where one flight steward shouted at a passenger who just came out of the lavatory to return to his seat as the seat belt sign came on. When I asked for a comment card later on one stewardess from the code share partner pretended not to hear and I had to raise my voice to get her attention. Definitely need a refresher course in dealing with passengers. A low cost carrier can do much better than this airline in my opinion.","","","Economy","","6.0","","","","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","England Michael","United Kingdom","2015-04-17","Flew from Luton to Malta April 1st. Plane late arriving but we were kept on the apron in the cold for the best part of an hour. No apology or explanation. We then missed our slot so another hour delay. To add to our misery plane had 20 or so ""ravers"" who were in a loud and lively mood. Stuff being thrown around no chance of any peace and quiet. Cabin crew did speak to the main perpetrators with little effect. These selfish idiots should not have been allowed on the plane as they were the worse for drink. Never had a flight like it.","","","Economy","","2.0","4.0","2.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Eileen Kerrigan","United States","2015-04-14","Four of us flew from Stansted (London) to Dublin on Good Friday April 3 2015. The gate crew and on-board crew were all friendly cheery and helpful the plane itself was surprisingly comfortable (muchmore comfortable than the United 757s we flew to/from Dublin the week before) and on-board food and beverage choices were decent and not horribly pricey. We departed promptly on time arrived on time and getting on/off was efficiently managed by the crew. Nearly everyone else on our flight was part of a huge school trip (kids about 12-14 plus their ""keepers"") and the crew members were great with the kids - kept them as organized as possible and were flexible about changing seat assignments so that friends could sit together - very nice to see! Here are the only two reasons I didn't give Ryanair an overall ""10"" rating: 1) I received mobile-phone alerts reminding me to do online check-in and get mobile boarding passes. Sounds easy enough but after four tries I was still unable to input our information - no explanation given. Finally on the fifth try it worked: I added all of the requested info (passport numbers etc.) for our party and then got a message saying ""We are unable to issue mobile boarding passes"" - again no explanation at all. Since I didn't have access to a computer or printer I began to panic especially after reading that there was a fee of 70 pounds per person to check in at the airport! Thank heavens our B&B owner came to the rescue and offered me the use of his personal computer and printer to complete the online check-in and print boarding passes. 2) We arrived at Stansted with more than two hours to spare before our flight got through security in record time and began checking the boards to see which gate we'd depart from. We sat down in the Coast to Coast restaurant to grab brunch while waiting all the while keeping an eye on the Departures board but out gate number wasn't posted until 15 minutes before departure time! Worse it turned out that our gate was a nearly 10-minute walk from the restaurant so all of on this flight had to do a mad dash for the gate at (almost) the last minute. I've never ever seen a gate number posted so late in the game especially when the gate was fairly far away - that was just baffling. Other than those two glitches however the Ryanair flight was a great deal for the money and I'd certainly fly them again.","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Ragg","United Kingdom","2015-04-14","Flying home yesterday from Dublin flight FR 664 I felt unwell on arrival at the airport. We came to gate 105 and my wife spoke to the two check in girls to see whether we could embark first. They suggested that as we had pre-booked seats that we wait until everyone was on board to save queuing. They kindly organised a wheelchair and the cabin crew assisted me up the steps and into our seats. They also stowed our cases quickly. They also arranged for a wheelchair at Birmingham. We had wonderful service from everyone.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Johan Johnsson","Sweden","2015-06-26","I was pleasantly surprised by the refurbished cabin. Changed from a 2-2-2 seat configuration in Business class to a 1-2-1 configuration, SAS has taken a huge leap forward in terms of the product for premium passengers. Seats now full flat, all with aisle access. Excellent service with a great variety of food. Breakfast had a very good choice of options. The new cabin lighting offers a special feeling. Free wifi works but can be slow sometimes. When all their long haul fleet is renovated (at present A330's have been refurbished) SAS will offer a very competitive product on their intercontinental routes. ","A330","Business","Business Class","Newark to Stockholm","10.0","5.0","5.0","5.0","5.0","5.0","5.0","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Ed Roggeveen","New Zealand","2015-06-22","A short hop Amsterdam to Copenhagen. Two adults and a child cost me about 215 euro. Plane was late getting into Amsterdam. No announcement was made about this at any stage so we sat and waited expectantly. It landed 30 mins before take-off time so pretty happy to be only 25 mins late leaving. Flight was very smooth. Coffee/ tea served but very limited options for food to purchase if you wanted. Slightly concerned about the continual loud clunking noises coming from bottom of plane as we landed and the rather high-pitched squeal that accompanied us from the runway all the way to the gate. Can't complain too much as it was cheap and got me there, but I did leave the plane feeling a bit uneasy.","A320","FamilyLeisure","Economy","Amsterdam to Copenhagen","5.0","3.0","3.0","2.0","","2.0","","4.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Danny Correia","United States","2015-07-25","My flight was delayed 2 hours, made me miss my connecting flight. Food was good, old plane. My parents are/were leaving today, their flight was to leave at 3, but was delayed until 5 then again at 8, 11 and 1am, finally they were given notice to come back again tomorrow at 3, then it was changed to 5. ","A310","FamilyLeisure","Economy","Azores to Boson via California","3.0","3.0","2.0","5.0","","2.0","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","P Arnold","Jordan","2011-09-03","AMM-SSH return in Business. A319 out E195 back. Good crew both directions. Nice snack served good drinks service available outbound but no drink offered on return leg. No towels offered on return leg although we did see towels taken to coach. Upon arrival at SSH curtain left open so stampede upon arrival. Return leg much better due to astute flight manager.","","","Business Class","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Y Abedrabbo","Jordan","2011-08-25","AMM-AMS return. I am a frequent flyer and they never fail to impress me. This flight was on time and the onboard service food and beverages was good. I travel Economy Class and the seat is comfortable compared to other European airlines I have used.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","P Walton","United Kingdom","2011-08-25","TLV-AMM. Economy. Short flight on a smart Embraer aircraft. BAEC gold so allowed access to the Business lounge at TLV. Very little food bit of cake crackers etc surly staff. Prompt boarding. Surprisingly roomy onboard. Fruit juice in a carton brought round prior to take-off. A long taxi before takeoff. Bussed from aircraft to arrivals. Luggage off smartly and immigration cleared without a hitch.","","","Economy","","9.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Cath Heys","United Kingdom","2015-04-14","After returning from Lanzarote yesterday with my family (3 generations) I was concerned about flying with Ryanair after all the bad press. However the flight time was good and the price was even better. I did pre-book seats as we were travelling with grandparents. The flight was ok. The crew were polite and helpful but despite offering an extensive 'cafe' service the only food available was a hot panini. As others have mentioned families were split as the flight was full then these people expected others to move so they could be together. I was not asked but others were annoyed. The flight was delayed and I lost count of the times the cabin crew and pilot stressed it was because of earlier problems at Manchester Airport not their fault. Minor niggles but t made for an uncomfortable atmosphere. All in all the crew were polite the flight was good (only an hour delayed) and the seats were fairly spacious.","","","Economy","","7.0","3.0","4.0","1.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sandra Eyles","United Kingdom","2015-04-12","We flew Bristol to Girona and back. Flights left on time and arrived early. The cabin crew were helpful polite and cheerful. Priory boarding at Bristol and Girona was hassle-free and efficient.","","","Economy","","9.0","4.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Barkei","Luxembourg","2015-04-12","Manchester to Brussels during the French strikes. Ryanair continues to deliver what they promise and they are to be commended on that. Online check-in and only hand luggage meant that we were through security in under 10 minutes. Flight was delayed because of the strikes but the crew were cheerful and entertaining. If you follow their guidelines you don't really have an issue. We've flown 6 times with them in the last year (with pre-booked seats and priority boarding) and not really had a problem at all.","","","Economy","","8.0","3.0","4.0","2.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Spiros Gatos","Greece","2015-06-17","Travel frequently with SAS to Athens or Thessaloniki. Flights are pretty descent. Crew nice. Comfort is acceptable for the flight duration. The only reason to choose SAS is because it flies directly to Greece and includes baggage allowance for free.","B737-800","Solo Leisure","Economy","ARN to ATH","5.0","1.0","3.0","1.0","","3.0","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Giedre Tebo","United States","2015-06-13","Forward trip to Copenhagen was canceled, nobody contacted me, I only found out in Chicago - I live 400 miles away. They booked me to Vilnius, and I planed to spend 3 days in Copenhagen with my daughter. Finally I got the last seat for the next days flight, so I lost one day. Trip to Vilnius was late, they changed the gate a few times. Return trip was through Stockholm Arlanda airport, plane to Chicago was late 3 hours! It was a 10.20 am trip, they promised a 12.45 trip, plane left at 1.30 pm. First time on 9 hour trip with no hot meal! All food was cold. Will never pick SAS again.","","Solo Leisure","Economy","Chicago to Vilnius","1.0","2.0","2.0","1.0","1.0","2.0","1.0","2.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","J Hoffman","United States","2015-07-11","After reading reviews about SATA airline, I purchased trip insurance. I am happy to report that everything went smoothly. The flight left Boston about 45 min late but landed in Ponta Delgada on time. While we waited we were kept informed. I ordered a vegetarian meal which came out first and was quite tasty. Crew was polite. For all the negative reviews I read I felt the need to post about the positive experience we had with SATA.","","Couple Leisure","Economy","Boston to Ponta Delgada","8.0","3.0","4.0","5.0","1.0","4.0","","3.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Manuel Lima","United States","2015-06-19","SATA Airlines has the worst service I’ve ever experienced. The company has a complete disregard for customers, planes are old, and considerable delays are the norm.  On Tuesday, June 16, 2015, we had a flight from PDL to Boston scheduled for 3pm. An email was sent to us at 4:30pm that day - 90 minutes after the original departure time - informing us of a substantial delay. Instead of leaving PDL at 8:15pm, as stated in the timely message, we ended up staying in the airport until 11pm - 8 hours after the original departure time. This forced us to stay an extra night in Boston and lose our connecting flight to NYC. We got to our hotel in Boston with a crying 5-month old baby at 2:30am on June 17th. In the airport, and on the plane, there was no attempt to apologize for the inconvenience or accommodate any of our needs. SATA’s customer service is so appalling it’s almost laughable. You should avoid flying with this airline at all costs.","","FamilyLeisure","Business Class","Ponta Delgada to Boston","2.0","1.0","2.0","2.0","1.0","2.0","1.0","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","V Salo","Finland","2011-08-23","VIE-AMM-LHR on A320 and A330. Food quite good for Economy even choice of meal available on the A320 flight. AVOD on both planes staff friendly. AMM airport is rather unpleasant but the flights themselves were good.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Johnson","United States","2011-08-14","Amman-Amsterdam. Economy Class. Nice new-feeling interior with great entertainment selections. Flight attendants were helpful and friendly. A hot meal was served. Overall very comfortable flight.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Shawkat Tuffaha","Jordan","2011-08-12","The Business Class/Crown Class was amazing. Montreal to Amman. Very polite and friendly service from the cabin crew with an excellent choice of food. Entertainment was good with plenty of choice.","","","Business Class","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Gerard Perera","Sri Lanka","2015-04-10","Flight 2094 and 1672 for the return. 2nd-3rd April. Flew from Porto to Lisbon and back again. I was not expecting much given how little we paid for out tickets but was pleasantly surprised. Boarding at Lisbon was hectic and somewhat like an airport in Mumbai but that may just be the airport. Planes land passengers walk out and you board in all of twenty minutes. Fast and efficient. Flights were on time and pleasant overall. Seats comfortable and quite roomy accommodating my 6'2 frame easily but of course they don't recline. Print out your boarding passes always goes without saying. Unbelievable value for money if you follow the Ryanair formula and abide by their constraints.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Wendy Downes","United Kingdom","2015-04-10","I fly with either Ryanair or Monarch at least once a month. Ryanair check in make me feel like a second class citizen as I often need a wheelchair. I have been made to stand away from my husband whilst they check my medication bag. I offered to bin it but they argued that my letter states that I need the injections. I now go without it if I fly Ryanair much to my consultants dismay. The last time the wheelchair assistance helper even had to speak to the check in desk as they were so rude to me. It's cheap so I put up with it but that is all they have that makes me use them each month.","","","Economy","","1.0","4.0","1.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Senior","United Kingdom","2015-04-04","Travelled back from Dublin to Leeds on a flight that was supposed to arrive at 17.30 on 31/3/15 but after 2 x attempts at trying to land in Leeds we were eventually diverted to Liverpool. This was due to strong winds and was a safety precaution fair enough I hear you say. This isn't really my gripe but the after care. The cabin crew told us that coaches were being laid on and would be a few minutes to arrive after around an already 1hr delay however when we went to the Ryan Air desk the representative advised she knew nothing about the 120+ passengers or any coaches! After being kept waiting she eventually told us that some coaches were being arranged what happened to the one that were a few minutes away? After a 3hr wait sat on a cold floor (no seating) the coaches turned up and we were face with a 1hr 45m journey to Leeds. When asked for tokens for water and a snack the rep advised everyone there weren't any tokens. Absolute terrible aftercare. Ryan Air: We've got your money now you are on your own. Never ever again.","","","Economy","","1.0","3.0","3.0","3.0","","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Moore","United States","2015-06-13","We had nothing but delays and lost luggage. Our fight from Copenhagen to Bergen was cancelled, rerouted flight to Oslo was delayed twice due to mechanical issues and a missing loading stairway. The delay into Oslo caused a missed flight to Bergen which was rescheduled, putting us in Bergen 6.5 hours behind our regularly scheduled
arrival time. Flying back to Copenhagen from Bergen (a direct flight) was no different. We had to make a detour to Stavenger to pick up 60 passengers who were stranded due to mechanical issues/cancelled flight. This detour delayed our flight arrival by 1.5 hours. Had we arrived on time at 9.30 pm we would have missed the SAS baggage
handlers strike that began at 10.00 pm. It has been nothing but frustration in dealing with SAS. The only positive that I can say about SAS is that they have very nice customer service representatives in their airport location - unfortunately they did not have nearly enough to handle the demands of the situation. Finally, the quality of the actual airplane was hit and miss. All said, if you can fly a different airline, I would highly recommend you do that, even if it costs more. ","","Solo Leisure","Economy","Copenhagen to Bergen ","3.0","3.0","4.0","3.0","","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Klass","United States","2015-06-13","SK 539, CPH-MAN on an A320. I got an incredible fare of USD60 for this flight on their website so really can't complain too much. This rockbottom economy fare still came with 23kg baggage allowance with seat selection only at online check-in. For some reason, their self check in / bag tag machines at CPH wouldn't scan my passport. Helpful SAS staff did direct me to check in again at one of the counters, and this was resolved. Boarding was quick and flight was right on time. On board, its the usual buy on board menu with a free coffee. The cabin crew were very personable and seemed to enjoy their work. The seats are slimline so while you might have decent legroom its not the most comfortable after a while. For the price I paid, SAS did the job for this short trip. Though without the free wifi onboard that Norwegian offers, SAS would be an easy one to pass on, if the fare was any higher.","A320","Solo Leisure","Economy","CPH-MAN","8.0","3.0","4.0","3.0","","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","E de Groot","South Africa","2015-06-13","We flew Amsterdam - Ponta Delgada and back. Both flights had no delays, friendly crew, nice food and drinks and good leather seats. What a relief, compared to those low budget Transavia horrors without food or leg space at all.","","Solo Leisure","Economy","Amsterdam - Ponta Delgada","9.0","5.0","5.0","5.0","","","","5.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","J G Hoehne Sparborth","Netherlands","2015-05-20","We experienced changes in the flight schedules on all three inter-island flights all were announced by SATA several days before the flight so it had nothing to do with bad weather. The flight from Ponta Delgada to Horta would leave at 15.45 in stead of 08.30. The flight from Horta to Terceira would leave at 17.05 instead of 13.25. The flight from Terceira to Ponta Delgada would leave at 13.20 in stead of 14.30. Apart from that the flight from Lissabon to Ponta Delgada was cancelled due to bad weather (so they said). This was handled in a chaotic way. Staff had apparently no idea what to do. After some three hours passengers were told to go to busses that would bring them to a hotel. Unfortunately the bus driver did not receive clear instructions so he dropped us in the wrong hotel. The flight on the next day had a delay of more than 2.5hours for which SATA gave no compensation vouchers.","","","Economy","","4.0","0.0","0.0","0.0","0.0","","","0.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","A Zweigart","United States","2015-04-22","I've flown on SATA Air Acores round-trip to Terceira Ponta Delgado and Lisbon at least 10 times. Service has always been excellent with flight attendants and pilots who spoke Portuguese andEnglish fluently. They make you feel welcome and do everything they can to make your flight comfortable and enjoyable. All of the flights have been on-time or at the latest within 15 minutes of scheduled departure/arrival time. The only complaint that I have is that the ticket prices have sky-rocketed! If I were wealthy I wouldn't have any complaints at all about SATA!","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","K Han","Jordan","2011-07-21","Amman to Dammam was a disaster the plane was small the crew was disrespectful and the food was cold. There was no good entertainment during the flight I will not be flying Royal Jordanian again.","","","Economy","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","K Baker","United States","2011-07-17","JFK-AMM. Roundtrip flight was rather comfortable. Both flights were full and service was good. Each seat had a rather large on-demand video/audio screen. Food was adequate but nothing special. Two meals were served during this 11.5 hr flight. Although American Airlines details were in RJ's booking record after weeks with no AA credit I still needed to fax boarding passes and flight itinerary to AA to secure credit. I would take the RJ flight again since its nonstop from JFK-AMM.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","A Berrou","France","2011-07-13","CDG-AMM on A310 AMM-CDG on A321. Both cabins were fine. The A310 was pretty old but it had fully reclinable seats. Good food with several choices. Friendly flight attendants. Both flights were on time. Lounge at CDG (shared with AA) was inadequate but the one in AMM was excellent. Very good value for money. At AMM airport there are dedicated check-in and immigration counters. I was able to finish all formalities in 5min!","","","Business Class","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Donnelly Chris","United Kingdom","2015-04-01","FR9885 from Derry to Liverpool on 30 March. This was the return to my trip made on the 22nd. The flight departed about 20 minutes late due to a delay on the inbound flight however we landed bang on time. Well done to the pilots. Cabin crew were friendly and helpful as always. If you don't check in a bag I really do think it's worth paying the extra £10 for priority boarding and a premium seat as it makes your journey a lot smoother and more comfortable.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Buckley Anthony","Spain","2015-03-30","A recent return flight with Ryanair from Barcelona to Tenerife North. Full flight both ways cabin crew friendly on both flights. Two bar services during 3hr 20mins. Paid 68€ return no luggage good value for money. Idiots holding boarding up as incapable of sitting in their allocated seats and then having to get up again and move around the cabin. Not Ryanairs fault. Stupid travelling public!","","","Economy","","9.0","3.0","4.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Wayne Robson","United Kingdom","2015-06-06","HEL-CPH-MAN on 2nd June 2015. At Helsinki airport there were no facilities to get checked in apart from Self Service machines. I was amazed that once you have your boarding card you also have to tag your own luggage and then scan it personally at the SAS check in. There were a large party of Chinese travellers transiting through CPH to Beijing who were seen to be struggling and were offered limited assistance and were treated very disrespectfully by the check in supervisor. First sector was by Blue1 on a Boeing 717. Comfortable modern seats but no catering apart from an overpriced buy on board menu and free tea and coffee - they might as well not bother. Second sector from CPH-MAN on an SAS A321. Staff nice but again no catering. I know that all airlines are charging for more services but self service boarding card bag check in and zero catering is a joke. Would never choose SAS again.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Wayne Robson","United Kingdom","2015-06-06","MAN-OSL-HEL on May 29th 2015. Booked seats way in advance only to check my booking online to see that the aircraft had changed and seats had changed with it. There was no correspondence from SAS to inform me of this. Had to phone a premium rate number to get them changed. Check in at Manchester was unprofessional and disorganized. Very tired and dull looking aircraft which were on time. Onboard there was NO catering apart from a ridiculously overpriced buy on board selection and free tea and coffee. The free tea and coffee was more like coloured water and the cabin crew looked quite embarrassed to be serving it - they might as well not bother. Staff looked generally uninterested and you can fly other carriers for the same price and get a lot more service and quality. Will not be booking with SAS again.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C Dixon","United Kingdom","2015-06-04","Arlanda to Edinburgh. Shabby old 737 aircraft. 10 mins after departure time captain comes on PA and says there's a 10 min delay as nobody to despatch plane. 30 min after this wagons with bags turn up. Flight leaves an hour late. Captain again on PA saying not to worry we have a straight route to EDI and we'd make up time. We didn't and I missed onward connection. Coffee free (same sort of cup you'd get from a free machine at a garage) but everything else paid for. I'd flown a few days earlier on Air Serbia with some reluctance & what a nice surprise - virtually a full breakfast meal in economy nicely presented. All flights on time and excellent transfer service. At EDI SAS flight parked next to Ryanair aircraft well away from main terminal. So parks in budget airline slot no free drinks or food poor reliability shabby equipment. That makes SAS a budget carrier and a poor one at that as many budget carriers these days invest in new fleets. Price wasn't cheap either.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","George Ferguson","Canada","2015-03-04","I used Sata's service from Toronto to Lisbon with a stopover in Ponta Delgada.. After reading the reviews I was a little apprehensive about having a decent flight experience and I must say SATA doesn't offer a bad experience. There was a bit of a delay out of Toronto but once in the Air the service was good. Inflight meals in economy were as good if not better than even some International flag carriers. There was no in seat entertainment option but the aircraft is an older 310 so to be expected and since it was a red eye flight most people slept after the meal anyway.. FA's were friendly and professional. I would fly SATA again for sure especially when they offer attractive fares.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Mike Hughes","Canada","2015-03-04","Flew Toronto - Lisbon return Feb 2015. Flights were on time. Cabin crew courteous. A310 aircraft is old but kept cabin kept in a clean condition. Seats were hard and could not get comfortable. Restricted to one choice at meal time. On the way out to Lisbon meat was provided and return only chicken. Wine served with the meal was low quality. Very acidic. One passenger complained and the attendant returned with a bottle from business class. Maybe they should serve the same wine to all passengers. Arrange with the airline in advance if you have diet issues. Entertainment was basic. A few screens centre overhead aisle. No duty free. After the meal if a drink was required self service at the back galley.","","","Business Class","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Christine Schreiner","Austria","2011-06-27","HKG-AMM-VIE: I was sceptical reading all the reviews but since I am a student and money is the deciding factor I decided to try it myself. My biggest worry after reading several reviews was the loss of my luggage but expecting nothing I was positively surprised. The stuff in HGK and on board was friendly. The food was good (it is not a 5-star restaurant but an airplane). The seat was comfortable/uncomfortable as all the airplane seats are in economy. Entertainment system was up-to-date and played many new and old movies (very good selection). The airport in Amman is small but clean and provides the necessary cafes and seating arrangements. At last my luggage arrived in Vienna. So all in all I can only report a positive experience with this airline especially for the price I paid (one way: EUR 300).","","","Economy","","8.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","M Picot","Italy","2011-06-26","FCO-AMM AMM-DXB Check in was a disaster. Flights were delayed and late. Ground and in-flight staff are rude and don't know the basics of costumer service. We were not provided the seats we asked for and cabin crew refused to change us saying that the plane was full. Ordered veggie meal but was only provided in one leg of the flight. Overall will never use it again. Emirates or Etihad are much better.","","","Economy","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Kovac","Slovakia","2011-05-21","Vienna-Amman-Tel Aviv return. Generous legroom adjustable headrests and A320 with IFE screens. Crews delightful. VIE-AMM-VIE on mostly empty A321 food tasty and plentiful attentive service and IFE. AMM-TLV-AMM on Embraer - 25 minutes passengers get a fruit juice.","","","Economy","","9.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Donnelly Chris","United Kingdom","2015-03-28","Flight FR9884 from Liverpool to Derry on 22 March. This was my third trip on this route and just like on the previous ones the flight left in good time and landed 15 minutes early. The crew on board were friendly and welcoming as always. Ryanair has not once let me down. They're efficient and punctual so for that you can only love them. I'm not understanding why they get as many negative reviews as they do.","","","Economy","","10.0","3.0","5.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Angell","Norway","2015-03-28","Flying from Oslo Rygge to Stansted several times a year. Never any problems Flights on time or even before schedule. Last trip 18 March to London and return 23 March. Flight attendants friendly and service minded. An improvement when Ryanair scrapped free seating and allowed one more item of hand luggage.","","","Economy","","9.0","3.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Patterson","United Kingdom","2015-03-25","Very unhappy with Ryanair we were unable to print off our return boarding passes until we were actually on holiday in Spain it took us 2 hours. To do unknown to us we had not paid for our baggage on our return flight and it cost us 40 euro this would have been avoided if we were able to print our passes from home. Unfortunately Ryanair wanted us to buy our seats then we could print off our passes but at £16 a seat - shocking Ryanair you should be ashamed. Let us print off our information before we fly who wants to be bothered will all that on holiday.","","","Economy","","","3.0","3.0","0.0","","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Mortara","United Kingdom","2015-05-31","HEL-CPH-LHR on a CR9 and then an A321. Both flights arrived early and baggage claim at Heathrow was speedy. Service is limited only tea or coffee is free although a second cup was offered on the CPH-LHR sector. You can buy food but I noticed a number of passengers out of CPH tucking into sandwiches they had purchased at the airport. The A321 has nose wheel cam which displayed on the overhead screens. Great images of the taxi and take off and approach onto 27L at Heathrow. Seats are ok - not leather but fabric like the old days. The crews are mixed. The older staff are fine jolly and do smile the younger ones though are the opposite. They are efficient but seemed unable to smile. This let the airline down. As for recommending they are ok but you might get as good a deal using some LLCs from CPH.","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Frederick Chiriboga","United States","2015-05-31","We flew from Dulles to Copenhagen in May we were moved back 12 rows and told we can do that if we want to. I had made reservations five months before the flight and paid extra to chose decent seats. Big show of giving business class wet towels and glass stemware and chocolate mints while the rest of us received dry disgusting sandwiches in boxes. You even have to buy peanuts! Surly waitresses (I can't call then stewardesses) hard old seats half the touch screens on their miserable ""entertainment"" constantly malfunctioned. I will not fly SAS ever again.","","","Premium Economy","","4.0","1.0","2.0","1.0","1.0","","","2.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Amelia Fernandes","Canada","2015-02-06","Jan 17th to Jan 28th 2015. Flight S4321 from Toronto to Lisbon to Ponta Delgada to Toronto. My 4th time flying with Sata and this time was even more pleasant than previous. I have experimented some delays with them but then what airline hasn't! I find the stewards excellent and accommodating to their passengers. They feed you like there's no tomorrow!","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Susan Galli","United States","2014-10-22","Our flight from Ponta Delgada to Boston on October 7th was 5.5 hours late after being told it would be 3 hours late. No information other than that was given. No one appeared at the check-in desk until right before departure time. There was no order in boarding. There was no message from the captain at take off (or at any other time during the flight) apologizing for the delay. The crew was surly and rude. The plane was old the movie ""wobbled"" at times and the headphones did not work. This airline is not doing the Azores tourism business any good. People will not travel to the Azores if they have to put up with this unprofessional behavior. As the flight was so late everyone on it missed their connections. Great work SATA!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","P Grandchamp","United States","2014-10-13","My husband and I recently traveled to Portugal (Azores and Lisbon) on SATA airlines. I had read reviews prior to traveling and was a little concerned. They weren't good. But we had the opposite experience. Each flight we took with SATA was just wonderful. Found the check in process easy the planes fine and the staff both on the ground and in the air could not have been any nicer. I will definitely recommend SATA and will use them again.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","P Leung","Canada","2011-03-05","YUL-AMM-YUL preassigned seats (exit row) were changed at check in. My wife and I were asked to sit separately even several rows apart. They finally found seats which are not as good as exit row but at least my wife and I can sit next to each other. On the return journey the same situation happened with the same resolution. Food average. Service good entertainment is average.","","","Economy","","5.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","C Mayr","Austria","2011-02-25","MUC-BKK via AMM return. New A319 and A330 with PTV. Seat pitch good. Crew very friendly and helpful food very good in quantity and quality. Jordanian wine and beer was also offered. I can recommend Royal Jordanian.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","F Abi Khalil","Oman","2011-02-17","Muscat to Amman service on the plane good and food served a good quality in the economy class. Cabin is comfortable (Embraer 175) and the flight was not full. The minus point is the lack of entertainment onboard - maybe a negative point for people expecting entertainment.","","","Economy","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Saunby","United Kingdom","2015-03-23","Return flight from Manchester to Rome £58 return plus extra legroom seats over the wings for £10 each way bargain. Both flights on time and smooth didn't buy any food or drink and enjoyed the extra legroom. This was my 3rd flight with them and would book again they get you there and back on time and at a good price.","","","Economy","","8.0","4.0","3.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Yevheniy Kahanovych","Ukraine","2015-03-23","Last week I flew Ryanair for the first time. I didn't expect much from low-cost so I wasn't disappointed in any sense. The flight was from Gdansk to Stansted. I purchased priority service and 15 kg hold bag allowance. At check in desk they spent 5 minutes checking my documents since not many non-eu travelers use this service. They even printed me a ""conventional"" boarding pass. At the gate there was an expected 15 min wait in a crowd on the stairs leading to apron. Not pleasant for parents with crying children all around but bearable for solo traveler. A short walk to the plane then got to my seat. Since it was an exit seat can't say anything about standard legroom. What I had was fine. No seat recline. The seat was ok. Announcements were not noisy. Flight took off late and landed before schedule. I didn't buy anything onboard. Long walk on arrival. Bag on the belt when I was off the immigration. Don't have an idea what if things went wrong but what I got for my money was predictable and trouble free. Other options from Gdansk to London were Wizzair known for carry-on charges or conventional airlines with higher prices and transfers at major hubs. I preferred direct service. If took 2 hours and 68 USD to take me from G to L.","","","Economy","","6.0","3.0","3.0","0.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Rasmussen","Lithuania","2015-05-18","CPH to VNO 8th May 2015. The route was operated by Estonian Air. No food no drinks not even for sale. No inflight magazine no safety instruction leaflet no waste bag. The ""free"" newspaper never materialized. When I friendly mentioned to the cabin staff that it was supposed to be a SAS flight they couldn't care less. As far as I'm concerned I paid a whole lot of money for a SAS flight that turned out to be an Estonian Air flight with a level of service that is completely unacceptable even the low-cost carriers do better.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Pitkanen","Sweden","2015-05-11","ARN-TXL-ARN in April in SAS plus. B737-800 of somewhat ageing model but still well kept. SAS plus is a mix between business and premium economy within European and domestic routes and works fine. As a SAS and star Alliance gold member offered seat block. Breakfast on first leg was good as was lunch on second leg back. Free drinks and snacks on that is a nice touch. FA's polite and smiling which is always nice. Flight back no priority boarding but by bus to gate which feels very low cost especially flying in premium cabin. Flights on time.","","","Premium Economy","","8.0","2.0","4.0","3.0","1.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Eriksson","Sweden","2015-04-23","I have flown SAS more times than I can count and have never had a bad experience. There are no hidden fees which most airlines seem to have these days the planes are always comfortable and the food that is served is good. On longer flights two meals and drinks (non-alcoholic) are typically included while on shorter flights there is food for purchase on board. A couple of times there have been slight delays with SAS but as I have been informed of the delay in plenty of time there has never been an issue where I have been stuck at the airport waiting.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","S Walford","Canada","2015-04-10","FNC-PDL-YYZ. Easy web check in and baggage drop in Funchal. Both flights (Q400 and ageing Airbus 310) were full and the friendly crews worked hard to make sure everyone was happy. Lots of progress announcements from the flight deck. Even the food showed improvement from my previous experiences with some imaginative Azorean touches - the first flight was only 2 hours long but we were served a tasty grilled carrot and turkey sandwich as part of the café service. The second flight had a full meal with a soft white cheese salad and a smoked bacon piece atop roasted chicken. Generous wine pours and beverages always available at the rear of the plane. Helpful staff in Ponta Delgada airport. Flights were about 15 minutes late but who cares when you have received courtesy and good service from happy and hard working crew.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","J Hagger","United States","2014-10-13","Flew from Boston to Lisbon and back on SATA. Flight going over was an hour late but coming back we left right on time and even got into Boston early. Overall was not a bad experience. Food was pretty good and service was excellent. Free blankets pillows and wine on board which is not true for other airlines. Maybe we were just lucky but I was pleasantly surprised after reading all the negative comments here. Only negatives were that the cabin was very cold coming back but to me that's better than too hot. Also going up and down the stairs with luggage is tough for some people.","","","Economy","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Y Hon","Canada","2014-10-05","Perhaps we lucked out? We were a little hesitant to fly SATA originally after reading all the reviews but our flight from Toronto to Ponta Delgada was one of the best flying experiences we've had a long time. It was a red eye flight leaving Toronto at 9.55pm in the evening. I must admit at first we were a little worried when we were still waiting at the gates at 9.30pm with no sign of any ground crew. However no less than 5 minutes later the ground staff showed up and began boarding passengers very quickly and efficiently. By around 10pm we were all boarded and the flight left the gate. It was actually pretty amazing they managed to board everyone in 15 minutes and still left on-time unlike many of our Air Canada experiences. The flight arrived to Ponta Delgada as scheduled and during the flight we had two drink services a meal a snack and hot towel service. The flight is less than 6 hours so they actually packed in a lot of value for the duration of the flight (and especially considering how little of anything airlines offer these days). Sure they didn't have an in-seat movie selection but it was a red eye flight so we slept for the most part. The flight attendants were well-groomed and very professional. They were bilingual and were very friendly. We were very happy with our experience and would definitely fly SATA again.","","","Economy","","10.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","G Golditch","United States","2014-09-01","August 8 flight from BOS to LIS. Flight left BOS 90 minutes late and no updates were provided while waiting. We fly business class on SATA however Business class service has go down in quality. In flight meals not as good as they were years ago. Fight was okay however planes could use some updating. LIS to BOS flight was fine less than a half-hour delay. Overall okay.","","","Business Class","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Terry Stokes","Australia","2010-12-18","CAI-AMM and AMM-TLV first flight was fine. Check in boarding service and quality of meals were fine second leg was a disappointment. Upon arrival at the airport we were informed that our departure time had been changed and we had missed the last flight. For 20 minutes they looked for ways to blame me for the error yet they had all the details they had requested and yet no one informed us of any changes. In the end a manager conceded and organized a hotel and seats on the flight departing the next day. All of this could have been avoided by simply making us aware of the change.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Jack Sheldon","Switzerland","2010-12-16","GVA-AMM-CMB return in J-class. GVA-AMM on A319/320 seats are cradle-like 2x2. Adequate for a 4-hour flight. Outstanding catering and attention from FAs. AVOD worked fine with good selection. AMM-CMB segments on old A310 but clean looking interior. Angled flat seats. Only one meal offered on this 7 hour flight. A snack would have been nice towards the end.","","","Business Class","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Martin Bradley","United Kingdom","2015-03-23","Flew Dublin - Budapest return. No problems whatsoever. Packed flight took off and landed on time both directions. You do not pay for the toilets no one forces you to buy anything on board nearly every airline charges for hold luggage and seat selection. Not Ryanair's fault if a school party has purchased seats.","","","Economy","","10.0","3.0","3.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Heesom Kathleen","United Kingdom","2015-03-23","FR1449. We flew with Ryanair on Sunday 15th March from Lanzarote. This was the 1st time we have flown with Ryanair and it wont be the last and I think the bad press they get is unfounded. Congratulations on a good 1st flight.","","","Economy","","8.0","3.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Eaves","United Kingdom","2015-03-23","No nonsense good value and on time! However was disappointed that they wouldn't provide me with a glass of water without my paying £3. Understand about charging for everything else but I think that they should be able to provide a glass of water especially given all the health benefits and the need to keep hydrated.","","","Economy","","8.0","3.0","3.0","0.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Pellberg","Sweden","2015-04-14","Stockholm - Oslo - Kirkenes in March. As always within Scandinavia very old aircraft with limited legroom. SAS Go to Oslo free coffee but uncomfy seat. Upgraded to Plus to KKN. Only one alcoholic drink was free of charge no food available not even a sandwich. Flights on time.","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","B Borg","Norway","2015-04-12","OSL-TXL. I was originally booked to fly with Lufthansa. A couple of hours after I checked-in online the day before I was supposed to travel Lufthansa sent me an sms to inform me that my Lufthansa OSL-FRA sector was cancelled to Lufthansa pilots being up to one of their capricious strikes again. This Lufthansa cancellation caused me a lot of inconvenience. Furthermore it was all in vain trying to call Lufthansa's reservations in Norway and elsewhere in Europe - lines were too busy to get through. So despite my very busy schedule I went to Oslo's Gardermoen airport where SAS do the ticketing of Lufthansa. In a very short time SAS rebooked me on their direct morning flight from Oslo to Berlin therefore greatly reducing the inconveniences caused to me by Lufthansa and Lufthansa pilots on strike. Check-in and boarding for this SAS flight were a breeze. The onboard service was very good and the staff were very friendly. I definitely recommend SAS on this sector. I had paid extra to fly on Lufthansa as I had to be in Berlin early but in hindsight SAS is cheaper more reliable and better than the competition.","","","Economy","","8.0","4.0","4.0","2.0","1.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","S Walford","Canada","2014-12-19","YYZ-PDL-FNC. A really mixed experience. Great ticketing service from SATA office in Toronto. Great price. Great check in experience at YYZ. Full meal service on a 5 hour flight. Old but reasonably comfortable Airbus. Lousy inflight entertainment. But after that there were some real customer service issues. The inbound flight arriving in Toronto was almost 3 hours late but passengers were informed of outbound delay only when they arrived at the airport. Automated e mail advice system was useless because it lagged actual airport announcements. Once on board there were no announcements about PDL connecting flight arrangements food was inedible and the inflight staff was indifferent to say the least. They virtually threw the inedible meal at passengers and retreated to the back of the plane to avoid passengers. The big glass of wine served was a nice touch. Fortunately SATA held our connecting flight to FNC and we boarded it about 1 hour after its scheduled departure. Love the Bombardier turboprop Q400. Inflight staff was courteous. A ham and cheese sandwich was served on a 2 hour flight and we arrived at our final destination one hour late.","","","Economy","","6.0","4.0","2.0","1.0","1.0","","","5.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Martins Francisco","Canada","2014-12-18","Toronto to Ponta Delgada 3 times this year - excellent service and value all flights were on time or early. The cabin crew were friendly and helpful.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","5.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Linda Sayers","United Kingdom","2014-08-20","I flew Gatwick - Ponta Delgada in June 2014. There was a delay in departing but nothing excessive. However the in-flight service was poor painfully slow in fact and to add to this irritation the fact that the food was disgusting. My payment was accepted for an alcoholic drink however no change given. It is their policy to reimburse passengers after they have finished the final clear up but unfortunately we were not told this and I had the embarrassment of having to request my change from E10 as I eventually concluded it must have been an oversight. Rather expensive flights especially internally. However there is no option as I understand that they have an agreed fare tariff with TAP! It seems that pets are not allowed to travel from the UK. Upon enquiry I was told that this was UK Government legislation. Having contacted DEFRA regarding this they claim it is down to the airline. Tried customer service for assistance but no response. However they have been helpful on other occasions.","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Michael McGinnin","United States","2014-08-20","On a recent flight to Terceira from Logan plane 4 hours late for departure. No explanation was ever given for delay warm soda and bags of chips were provided at the last minute for the weary hungry passengers. On return trip from Terceira I requested a window seat but was disappointed to find that I was given a center seat instead. Cabin was extremely warm seats were crowded overhead air vents were not working earplug jacks were non- functional. Flight attendants were grumpy. Upon touchdown at Logan everyone erupted into an applause must have been because they actually arrived on time for a change. Why is this the only airline allowed into the Azores? They need competition to bring down the prices and improve the service.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Michael McGinnin","United States","2014-08-20","Recently returned from a one week vacation to Terceira Azores. Plane was supposed to depart out of Logan at 10.15pm as soon as I entered the airport I was greeted by a delay until 1.15am did not take off until 2am. No reason was ever given for the 4 hour delay (weather was perfect) however upon talking to other passengers I found out it was due to mechanical difficulties of the scheduled plane and a substitute plane had to be sent out. Adding insult to injury no attempt to give us food vouchers was made. The last hour before departure the SATA staff dragged out a few cases of warm soda bags of chips and cookies. On the return flight to Logan (#4231) I had requested a window seat instead what I got was a center seat. The overhead air vents were broken and the cabin temperature was very warm. I alerted the flight attendants twice about these conditions and their response was that we cannot repair the vents now as the plane was in flight. A movie was provided so I decided to plug in my earphones and check it out; the jack connection was flimsy and kept falling out all I would get is intermittent static. Both the outside and interior of this plane looked very used and in need of maintenance. To their credit we did arrive on time.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Harold Bush","United Kingdom","2010-11-03","LHR-AMM-LHR in Economy on new A330 - flight was on time service excellent and food was tasty. Flight back was very different - we left the gate on time but 40 mins late to depart. My partner and I had reserved seats together which was confirmed by Royal Jordanian in Amman but on check in we were given seats apart. No explanation was given by Royal Jordanian as to why the seats were changed (there was no aircraft change). Staff in the nice Crown lounge (which we used as we both have BA Exec Club Gold card) tried to help and were apologetic but they could not do anything as flight was full. Food good on flight but flight attendants were not as friendly as on outbound flight.","","","Economy","","7.0","","","","","","","1.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Steve Flint","United Kingdom","2010-07-31","Benghazi-Amman on new E75 regional jet. 1x2 seating in business with leather seats similar to US Domestic First but better service. On this 2 hr flight we had a choice of 3 hot meals on proper plates. Arrival into Amman remote stand and bussing - business pax were taken by a bus to the terminal. Five minutes later I was landside.","","","Business Class","","9.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","P van Hoolwerff","Netherlands","2010-07-26","Hong Kong to Amman (via Bangkok ) to Amsterdam. First leg in a refurbished A330-200. Good seats in economy good personal entertainment system. Crew nice and polite. Food outstanding. Second leg alright in A321. Amman airport is worn down but brings no hassle. For only 350 Euro I was satisfied.","","","Economy","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Tony Durcan","United Kingdom","2015-03-20","I used the new business class when booking my flight mainly due to the price. Whilst the cost is reasonable to be honest it wasn't worth it. I didn't take luggage so no cost benefit to me. At Stansted I did get through security about 10 minutes quicker. Priority boarding going out was standing on the Tarmac for longer. The return from Morocco didn't give me any benefits as whilst the priority boards were first onto the bus to get to the plane everyone else was on the bus so we had to stand in a long queue. I do feel you should provide a hot drink and a snack at least as part of the package. Regardless of this the staff as always are helpful and kind. This experience won't put me off using Ryanair but may just stick to economy as the business cost is too much for too little.","","","Business Class","","5.0","3.0","4.0","2.0","","","","2.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Goldie","United Kingdom","2015-03-17","Had a positive and pleasant experience flying to and from Tenerife South from Edinburgh. Better than our last two trips with Jet2 and Thomson. If you read the rules and follow them there is no problem. Priority boarding was adhered to so no stampede needed. The staff were efficient and pleasant. I will definitely use Ryanair again.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Watson","United Kingdom","2015-03-17","FUE-EMA 05/03/15. Yet another excellent flight. No hassles at airport good service inflight bang on time landing. For a snip fare why complain. Only gripe is with those passengers who don't pay to pre-book seats but expect those that do to move so they can sit with their kids. Last 2 flights from FUE have had families creating because they want to sit together. Here's a hint pay like the rest of us then you can and you wont have to resort to insulting the crew to get your own way. Crew by the way handled the situation brilliantly.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Pounds","United States","2015-04-06","SFO-CPH-DUS My wife and I took SAS on Mar 8 to Dusseldorf. On the 19th we returned home in reverse order we had the same good service each way! The Crew were more than helpful plane was clean on time comfortable food was good. The in-flight entertainment is not on demand but everything else was good no complaints here. I will use this airline again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Nappi","Belgium","2015-03-30","I travel a lot to Norway for my job. Here was our travel plan: TRO (Tromso)-Osl-BRU. We started on 26/03. Due to a snowstorm in Oslo our plane was 6 hours delayed we reached finally Oslo in the evening. We understand right away that weather is unpredictable so not a problem. But once in Oslo there was a huge mess. All flights were cancelled thousands of passengers all over baggage lost. We could not reach our final destination and nobody could tell us what happen with the luggage. We had to queue to two different counters for 6 hours in total to be told that ""employees were going home"" that they did not know how to handle the mess and that we were invited to exit the airport and find an accommodation by ourselves! All was booked in Oslo nobody could find accommodation and we ended up sleeping on the floor of the airport. They did not offer any water any voucher no communication from the airlines so far. We spent around 23 hours in the airport. This is totally unacceptable! We queue for another 8 hours the next morning and finally I was lucky to get a late flight back home but there were still thousands of people left in the airport.","","","Economy","","","3.0","0.0","0.0","0.0","","","0.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","J Green","United States","2014-10-28","S4200 on 27 June 2014 and flight S4225 on 5 July 2014. Our conclusion was that the only thing SATA does right is eventually get you to your destination but certainly not on time. The staff in Boston Lisbon Algarve and the Azores all come across as if it was their very first day on the job and have never worked for an airline or at an airport. They give no information and if you talk to them it is like you have interrupted their nap. We flew in Business Class and Economy. The Business Class was economy in a bigger seat. Same awful food same total lack of service. The crew's greatest accomplishment was their obsession with the curtains between the business class cabin the crew cabin in front and the economy cabin. On all of our flights the crews spent most of their time making sure that the curtains were tightly closed (most notably so the crew could not be bothered while they all hung out in the front of the plane). I never thought I'd say this but SATA makes Ryanair seem like a quality airline!","","","Business Class","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Nuno Jesus","Portugal","2014-10-22","LIS-PDL-OPO Oct 2014 A320 C class. Small delays on departure of both flights. Hot food on both legs breakfast and dinner. Cabin crew polite and aware of passengers needs. Middle seat left empty. Lounge at PDL has poor beverages and food choice. Airshow displayed on both legs.","","","Business Class","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Eduard Maduro","United States","2014-08-20","Flew Oakland-Terceira on Aug 5 2014 flight 236. Well aware of the cramped space in economy class I paid over 2K for an executive seat extra leg room and supposed extra comfort on an 11 hour flight. Instead this is what a two thousand dollar ""Executive Class”service you get from Oakland to Terceira: 1) The flight had a departure of Aug 4th but it was delayed 27 hours one vacation day lost! 2) My executive seat was not functioning! From Oakland to Toronto (approx. 5.5 hours) I was unable to recline my seat! 3) In Toronto they made minimal effort to repair the seat but to no avail. I did discover how to manually make my seat recline however the foot rest never fully opened up. 4) The meal from Oakland to Toronto was substandard at best however it was much better than the cold sandwich served us from Toronto to Terceira (approx. 5.5 hour flight). 5) In“Executive”we are supposed to have “ priority” luggage which supposedly means our luggage is to be unloaded first -…mine was unloaded 1.5 hours after landing. I was the last person to leave baggage claim in Terceira! Despite SATA touting preferred service for their SATA Plus customers those flying out of Oakland have very little preferred service! If this is the best SATA can do in their Executive class they have no right to charge 3x more for these seats! For the same money I could’have bought 3 seats in economy class had the same service and the same comfort as what I got in Executive.” The only positive aspect to my flight over was that I arrived safely.","","","Business Class","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","J Freed","United States","2014-07-20","S4222 7/5-7/6 and S4201 7/16. Beware when flying low budget airlines overseas. On the plus side SATA did safely deliver us relatively on time to our destinations both flights. The vintage circa 1983 Airbus 310 added some adventure. Unfortunately it also added a lot of discomfort. The plane was extremely cramped and hot with bad seats no inflight entertainment systems and perhaps the worst food in an industry known for bad food. What was most impressive was the absolute disdain by which SATA staff treated the passengers. I'm pretty convinced they learned to be this way through training as there's no way so many staff in two separate cities and on one of the two flights could all be this way. The bathroom lacked toilet paper drink carts brimming with trash and for at least two hours on the Lisbon-Boston flight the attendants were nowhere to be seen. I loved Portugal but next time will stick to TAP to get there!","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","S Frber","United States","2014-05-05","Easily the worst airline I've ever flown. Outgoing flight from Boston was cancelled (which seems to be a recurring theme with SATA) so we lost a whole day of vacation. The plane was very old and so cramped that my knees were touching the seat in front of me - and then that person reclined his seat so that it was about a foot from my face. This might be fine for a 2 hour flight but a flight that is almost 5 hours? It's inhuman. The food was some kind of boiled slop with mystery seafood at the bottom. I've never been picky about airline food but this was disgusting. Most people just ate the roll and left the rest. Lack of personal space made it almost impossible to actually eat. Coming back the plane was delayed an hour it sounded as though all the SATA planes were delayed as well. People at the next gate started clapping in unison to get the staff to let them board the plane. Clearly SATA's fleet of planes is old and broken down and this causes frequent delays. This is no way to run a business.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Liam Moulton","United Kingdom","2010-07-24","HKG-AMM-LHR both legs on a new A330. The plane was clean the food was excellent and the cabin crew were polite. There are two areas I would earmark for improvement. The first is the choice of movies & entertainment. Secondly a snack box on the galley would have been a pleasant addition to the flight especially the first leg which took over nine hours.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","B Kühn","Germany","2010-06-29","MUC-AMM AMM-FRA. A319 on both legs good but not excellent legroom. Ordered veg-food for my wife and myself which was provided. IFE is both standard and AVOD with a decent choice of movies and music but not as wide as with the Gulf carriers. Quality of image on video and sound is poor ear-plugs are not good. FAs friendly and efficient both flights on time. On return flight used their web check-in which was a joke as we were given boarding passes again also no possibility to change seat while checking-in online. A hassle is the airport in AMM where you have to show Your passport and boarding pass thrice before boarding but hopefully this will be better with the new terminal once in operation. AMM Airport is undergoing reconstruction with a new terminal building so bussed to and from plane on both legs.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Jonathan Harrison","Bahrain","2010-06-06","DTW-AMM check-in went smoothly but boarding was chaotic. Flight Attendants friendly and helpful and food was delicious. The in-flight entertainment was adequate not great though. My first complaint would be that there were lots of kids on-board and they were pushing the attendant buttons constantly which got really annoying. My second complaint would be that my seat was a little cramped. If you like to sleep on planes do not take RJ.","","","Economy","","5.0","","","","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Seguin","United Kingdom","2015-03-17","As a non-EU passenger who lives in London UK I have to fill out a landing card whenever I am coming home. With any other airline landing cards are offered to persons like myself during the flight. This saves time filling it out later at customs. However they are never offered on Ryanair. On a recent flight home from Gdansk I decided to ask the crew for a card since I figured that they would not voluntarily offer one. The crew member stated that they would bring one and did bring me some sort of card which was half in Arabic half in French which appeared to be for passengers arriving in Morocco. It was completely different to the standard form. Later in the flight I spoke to another member of the crew about it pointing out that it was the wrong type of card. She giggled and mumbled something about hanging onto it 'just in case.' I pointed out that she was not making any sense. How hard would it be to carry some landing cards on the flight? If this is for some reason not possible then perhaps the staff need better training in terms of what to do if a passenger request one. Perhaps they could simply tell the passenger 'sorry we do not carry those on-board.' The whole episode was just silly.","","","Economy","","5.0","4.0","1.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Tom Smith","United Kingdom","2015-03-17","After a speedy boarding (as you'd expect from a budget airline) we went onto the plane. Inside was an eyesore. Bright yellow everywhere and everything was cheap and 'plasticy.' Bright horrible advert were everywhere - even seat backs - and you had to pay for a newspaper. The food was expensive and the service below average. The seats were cheap and flimsy and uncomfortable. You weren't allowed to get stuff out of the overhead lockers for some reason. Even though our flight was just over an hour it was awful and I will never fly with Ryanair again. Yes they are a budget airline but the only reason you'd fly with them is if you were skint.","","","Economy","","1.0","1.0","2.0","3.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Philpot","United Kingdom","2015-03-04","After many years I finally got my husband to travel on Ryanair. Due to flight times he finally agreed. On the way back from Alicante Sunday 22 February we were pleasantly surprised to get through booking in speedily and then board all in good time. There was an announcement was that the plane was fully booked. We couldn't understand this as we were surrounded by empty seats. Then it was announced that they were waiting for some passengers who had been delayed. The next announcement was that the passengers were 70 Spanish schoolchildren. Eventually after 45 minutes after departure time the plane finally left. The landing and take-off resembled a roller coaster ride with much screaming and shouting. I'm not sure who I felt most sorry for the cabin crew or the passengers. The teachers made no effort to quieten the children.","","","Economy","","","2.0","4.0","4.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Sheridan","Finland","2015-03-29","SAS inflight and on the ground service is appalling. The standards are very low with extremely rude and uncivilised behaviour by the crew in Scandinavia admittedly the service was worst in Norway. This review concerns our return trip with SAS to Iceland from Sweden to Iceland via Norway on 23rd March 2015. SAS GO customers are in the majority but they get the worst treatment. Not only do they have to pay for all meals now they pay for a glass of juice and are only allowed one little half-filled glass of water-no matter how long the journey you will not be given water unless you pay for SAS small bottle over priced-water again and again 3 euro each time. On the ground in Norway as we were boarding the craft the lady checking our passes did not look at us nor did she greet or wish us a nice trip she seemed unhappy and stern - we smiled and greeted her but no response.","","","Economy","","","3.0","1.0","1.0","1.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Richard Palumbo","United States","2015-03-28","June 4 2014 Newark to Copenhagen and June 18 2014 Copenhagen to Newark. My wife and I chose SAS because we were travelling to Denmark and believed Scandinavians would provide the finest 1st class travel experience. It was our first vacation in 31 years. The 2 transatlantic flights cost us $6756. We researched the airline extensively. The planes we were on were at least 15-20 years old. The gourmet meals shown on their website was actually a microwaved tiny meal the overstocked snack buffet they advertised was a few bags of chips a few cans of soda and 2 bottles of wine. Even the very polite crew couldn't make up for this. Plus it was the same on both flights! Never again will we fly SAS.","","","First Class","","2.0","3.0","4.0","2.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Doukas Alexios","Germany","2014-10-13","We flew from MUC-PDL-MUC on September 13 and return September 23. The outbound flight arrived at Ponta Delgada with an almost 2 hour delay the return flight left on time and arrived in Munich ahead of schedule. We liked the design of the uniforms. The food was very good nothing exceptional still plenty of it and very tasty. Also a nice salad bread butter and dessert. We were offered drinks (also coffee and tea) three times. The crew were very well co-ordinated very caring and always had an eye for safety. They requested all passengers to put their seatbacks in the upright position during food and drinks service - two days later I flew with Swiss and the crew didn't care at all. There is no considerable in-flight entertainment yet with the constant service we were busy enjoying our meals and drinks. All crews were very friendly and professional. The planes (A320) were very clean however on the outbound flight the cabin look tired. We will fly with SATA again.","","","Economy","","9.0","5.0","5.0","5.0","1.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Jorge Mello","United States","2014-10-05","Had a very bad experience on my last 2 flights on SATA (from OAK-TER and the back TER-OAK flight over was delayed 24 hours flight coming back had a 7 hour delay. Food was very bad had broken table headsets did not work planes are very old. They do not inform passengers of what is happening when delays happen in a timely manner. Think twice before flying this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","John Alves","Canada","2014-09-14","SATA International flight on September 6 PDL-YYZ was delayed 3 hours due to a 'technical' issue. I do the YYZ- PDL route frequently and increasingly there are delays that last from a few hours until the next day (24 hours). This is very frustrating particularly when connecting through Toronto to/from another Canadian city. It is obvious that the A310 aircraft's are old and tired. Increased 'technical / maintenance' issues. Also with respect to in-flight entertainment I consistently have the same problem with no sound track for the movie. The music channels function but there is no sound for the overhead screen movie on my flights. I generally sit in the same area of the aircraft so this problem is persistently present. On a 6 hour flight this is unacceptable. SATA has little competition in / out of PDL that is probably a major factor.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","3.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Gerhard Schmid","Germany","2014-03-14","19 Feb PDL-TER. 19 Feb TER-PIX. 24 Feb PIX-PDL. Very quick response after contact via email. Very friendly and quick responses during the complete procedure. At the airport counters and check-ins we met friendly SATA employees as well. There is only one negative thing to talk about: The food. If I was responsible for the food on the planes - I would change the caterer immediately.","","","Economy","","9.0","0.0","5.0","2.0","0.0","","","0.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","P Borschberg","Singapore","2014-03-12","Booked a TAP flight from Lisbon to Terceira that turned out to be code shared and operated by SATA. This is an underestimated airline and I was pleasantly surprised by the comfort of the seating as well as the quality of the service. I will book SATA on my next trip to the Azores.","","","Economy","","8.0","","","","","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Stewart Walford","Canada","2014-01-24","FNC-LPA. Friendly check in agent at Funchal was absolutely delightful to deal with. Flight about 15 minutes late leaving but arrived on time. Love the Q400 because it is easy on/easy off.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","K Streeter","France","2010-05-16","CDG-AMM Y class A320. Check in was good inflight service excellent and AVOD great although the earplugs good do with some upgrading. Meal excellent choice of drinks 3 meal choices. Much better than AF.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","S Gentry","United States","2010-04-19","JFK check-in was horrible. Check-in reps unfriendly and annoyed by questions asked. Boarding ticket reflected gate that was incorrect. The food was horrendous they allow children to run up and down aisles during the flight - a lot of children. They allowed passengers to get up and take their luggage from overhead bins as the plane was taxing down runway. At Amman airport people unfriendly and not helpful directing you through numerous counters you need to visit (visa exchange counter to buy visa to their ""custom"" counter"" back through security and on to luggage). I guess you get what you pay for.","","","Economy","","2.0","","","","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Lloyd","United Kingdom","2015-03-04","Ryanair is the only airline that flies from Bournemouth direct to Malta so great so far as very local. However the purchasing of tickets is laborious and time consuming. The cost of the flights easily double should you reserve a seat (standard elsewhere) or want to stow luggage in the hold (standard elsewhere). The cabin crew were unbelievably poor and one even had a broken shoe ripped trousers un-ironed shirt and jacket and tie that was thrown on. Looked like he had been pulled through a hedge backwards - never seen anything like it. About to start the onerous process again for this years holiday as flying locally is great but oh why don't they just try to raise their standards they should be ashamed of their business as it stands.","","","Economy","","3.0","2.0","1.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Anna Marie McGinley","Ireland","2015-03-04","I travelled from Dublin to London recently. I had a fractured ankle and needed to use a wheelchair. I asked Ryanair for special assistance through their online chat site and I couldn't have got better treatment anywhere. They made my journey so easy as a wheelchair user. Everyone was helpful and made me feel very comfortable and in no way a nuisance. This was the same in London and Dublin.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Ronkainen","Finland","2015-03-25","SFO-CPH. Perhaps the worst long-haul flight I have experienced. I have flown by SAS often in the past and have been very pleased with the quality. Not anymore. It is really sad to see that the service has come down so much in recent years. Food and Beverages: Only one complimentary non-alcoholic drink together with meals was served. Fortunately the staff served complimentary water between the meals (10+ hour flight). All thanks to them! Only one meal option was offered and it was frankly terrible (some meat cubes). Seat / Cabin Comfort: The seat armrest broke down often when I leaned on it. Legroom in row 23 was good. No water in one lavatory. IFE system: The system must be rebooted many times before it started to work. Small screens no on demand content no way to pause or rewind etc. Staff Service: The staff at check-in was excellent. The cabin crew certainly did their best but too bad they are forced to serve this kind of quality. I wish them all the best.","","","Economy","","2.0","3.0","4.0","1.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Lejsek","Iceland","2015-03-23","I had a two-stop-flight (KEF-OSL-CPH-LIN) return. It was for me the only option that fit my schedule as I needed to be back in Iceland on-time. So I had a 5 hour over-night stop-over in CPH airport. The price was excellent I paid 600 for PLUS class. The service was overall very good the space in the plane on 4 of the 6 flights excellent as the seat next to me was empty. The flights were on time except for the last leg which was 45 minutes late (but was still acceptable for reaching my afternoon meeting). What motivated to write this review are two things: 1) I was impressed by the service on the CPH-LIN flight. Especially on the return flight I was treated extremely nicely by the staff. They even packed me a lunch bag with food and drinks for my over-night stay at CPH airport ( I arrived at 0.45 and my connection was at 6.15 am so hotel was not really an option). 2) I really enjoyed the shower service at the CPH lounge. Very polite staff and extremely relaxing after my overnight stay at the airport.","","","Premium Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","K Doshi","United States","2014-09-10","My flight was from Boston to Portugal. My flight to Portugal was 3 hours delayed without any explanation. They will not make any delay announcement. Only way you will know your flight is delayed is when your scheduled flight time comes and goes and you are still waiting at the airport. They have no excuses or reasons. They will smile and say they are just having problems. Almost missed my connection from Ponta Delgada to Porto because of this delay. Asked the flight attendant on the plane what will they do if I miss it. She said ""let me find out"" and never returned. After couple hours of being anxious I asked another attendant who said ""it will be ok"". Luckily it turned out fine. On the way back from Portugal another 2 hours delay. A passenger I was speaking with mentioned that she was returning from Portugal and on her way there she lost her baggage for a 2 week trip. Sata has not been able to locate the bag. I spoke with several people that lost their bags on my flight. Luckily I was travelling with only carry on bags. Also if you try to contact them they only have a Portugal number listed so you can't get in touch with them without paying surcharge. The worst thing I saw was their boarding. They do not have any sort of order. They board everyone and there are no lines. IT is chaos. Old people should be boarded first but they literally get run over by people trying to get on the plane. Flight attendants will smile and make up an answer to any of your questions without any logic. At all cost avoid this airlines. Pay more. Save some money some other way but don't travel on SATA. Definitely do not check in a bag.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Eduard A Maduro","United States","2014-08-26","Flew out of Oakland to Terceira and to ""treat"" myself I decided to pay an extra $1000 and fly Executive class. Honestly I could've found better uses for that extra money I spent. For starters the flight was delayed 27 hours. No reason given. Then Oakland International Airport apparently had no first class lounge for SATA Executive Class passengers to use. So I spent time sipping margaritas at a Chili's located in the departure area. Then I get on the plane and the seat was broken! This is what they expect to treat First Class passengers with? The food was of average quality far cry from what I expected. Inflight entertainment consisted of iPads being handed out which served some purpose since the inside of their A310's are so horrendously outdated. On the first leg (Oakland/Toronto) they served a hot meal of a chicken breast that was nothing short of bland. The second leg (Toronto/Terceira) they served a cold sandwich wrapped in plastic. Once again their treatment of Executive class passengers (especially from a region that wants to tout ""quality tourism"") is probably below that of many African airlines. My bags supposedly marked ""priority"" were among the last ones to show up in the baggage claim. The return trip the seat was functional. But in regards to everything else pretty much the same. Next time I need to visit the islands I am seriously going to reconsider my route. SATA will need to do a better job if they want to see my money again.","","","Business Class","","3.0","4.0","3.0","1.0","2.0","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Jayme Simoes","United States","2013-10-15","Flew SATA from Boston to Lisbon and then back via the Azores. All flights were on time. Food was very good. Business class is an excellent deal - just a few hundred dollars for a bigger seat w/ foot rest departure lounge nice meal early boarding all the extra touches. Inflight staff were great - on the ground staff very helpful. A great trip.","","","Business Class","","9.0","","","","","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","C Diaz","United States","2013-10-13","We flew from Boston to Ponta Delgada in August round-trip. The service was excellent they served hot meals and just before landing the flight attendant passed out warm towelettes.","","","Economy","","10.0","","","","","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Robert Metcalfe","Canada","2013-10-13","Toronto to Sao Miguel Aug 28 and return Sept 18. New alliance with West Jet helps immensely with baggage handling from Edmonton. Service by ground and in-flight staff is excellent and fully bilingual. Pleasant hard working and highly professional. Meal okay but beverage service with wines and coffee is excellent. Seats are short for a tall person and seats are closer together compared to West Jet. Cabins clean and no apparent repairs needed. Older cabin features. For the money paid for the round trip flight this was a great value.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Joseph Wagner","Jordan","2010-03-18","AMM-BKK-KUL. In-flight entertainment system is woeful not what you expected from the money. The flight was boring due to that.","","","Economy","","4.0","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Paul Hillier","Australia","2010-03-17","Tel Aviv to Amman and Amman to Bangkok. First flight only 35 mins and in a modern Airbus. Landed and parked a long way from terminal bussed to terminal in pouring rain not ideal. Amman to Bangkok an ageing Airbus reasonably well appointed but entertainment system very limited only 5 radio/music channels and a cabin displayed film. Flight smooth and uneventful managed to get good rest. Cabin crew responsive and cheerful food basic but edible. Overall not too bad but for a One World group airline expected better - there are many other options into and out of middle east that might now consider.","","","Economy","","6.0","","","","","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Lou Bekovic","United Kingdom","2015-07-27","Outbound from Heathrow was good. Food was served with a menu card, nice silver cutlery and service was professional despite having many trainees onboard. B777 aircraft - seat was brand new and very comfortable legroom. 3 entrée choices on the menu usually only two for other airlines. Toilet clean, aircraft clean. After the 4.5 hours transit transfering to a different B777 and everything changed. More experienced staff but toilet dirty even before boarding. Crew were rude denying me to use the toilet despite the flight being grounded for 1.5hours delay without any explanation. Food not served with any menu card like previous leg, had to ask staff to show before serving and it was cold. Plane was dirty could see clumps of dirt and dust on the floor. Seat not that comfortable but legroom was still bearable. Overall mixed experience, will take it because of the 46kg luggage allowance something not seen even in business class for most airlines.","Boeing 777","Solo Leisure","Economy","LHR to SIN via JED","7.0","5.0","3.0","4.0","3.0","1.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","George McLaughlin","United Kingdom","2015-03-04","Flew from Aarhus (Denmark) to London Stansted on Sunday 15th February. Flight punctual but flight crew unfriendly and had an issue with a child occupying one of the emergency exit seats but who's fault is that when all seats are allocated prior to boarding? Never once did I see a smile from the two female crew and seemed to see passengers as a necessary evil of their daily job but the male steward was more approachable but he had a ticking off about something with the in-flight catering by a more senior stewardess in earshot of myself which was most unprofessional. If you just want a flight then great but if you expect to be treated as a valued customer steer clear.","","","Economy","","6.0","3.0","2.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Eleanor Boston","United Kingdom","2015-03-04","The boarding process seemed entirely disorganised and very little information given regarding the flight's delay. When in receipt of information impossible to hear what was being said as engine noise was too loud and flight attendant too quiet with a slight language barrier. I wouldn't have known if there was any sort of emergency or if things were running smoothly! Which leads me on to the abrupt attitudes from all flight attendants not only this but please ask them to smile once in a while they are after all working in customer service.","","","Economy","","4.0","3.0","1.0","2.0","","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Kraus Sascha","Germany","2015-03-09","As my flight (CPH-EWR) was operated in the first retrofitted aircraft (LN-RKN) with the all new cabin product the trip was a very interesting comfortable and satisfying experience. The cabin creates a nice atmosphere the IFE is above average space is okay (I'm 1.80m) and so was the food.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Aberg","Sweden","2015-03-04","CPH-LHR earlier today. I am travelling on this route every week and fly both BA and SAS depending on price and schedule. This morning I was booked on SAS and suffice to say it was not one of their finest moments. The flight was delayed and it turned out to be a two hour-delay before we finally reached London. The staff working onboard today's flight must have been through an unusually rough patch before getting onboard this flight. I have rarely seen a slower and more disengaged team of employees in any line of work. It took almost 45 minutes to dish out a few sandwiches and drinks. Need I say that at that pace the crew did not have the time to clear the trash before landing. Compared to BA and their upgraded cabins I think the SAS Airbus 321 is looking shabby. There is no finer way of putting it. If I am not mistaken this aircraft has not really been revamped since it was put into use about 15 years ago and it shows! I think it is high time for SAS to take some action here. All in all SAS are generally more expensive than BA on this route and I know this after flying every week on this route for a while. However paying more to go with SAS also means that you have to pay extra for food and drinks travel in a run-down cabin and may run into the team I had to endure today. Given that this is probably a very attractive segment for SAS I just do not understand why they provide such a poor-quality product and expect to get away with it.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Singletary","United Kingdom","2015-02-24","CPH-HEL which was mostly pleasant and without indecent. I have flown SAS more often than any other airline because of their availability of youth fares which has been very accommodating compared to low cost carriers when I have booked quite soon to when I plan to fly. Within Europe however SAS also mostly behaves like any other LCC so I didn't notice much of a difference between them and Norwegian for example.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","D Bangs","United States","2014-08-08","For a flight between Boston and Ponta Delgada Azores both outbound and return flights were one hour late. In the latter case I had to really hustle to get to my connecting flight. I arrived to check in at the Boston ticket counter to find beyond incredible lines leading to just 2 desk clerks. Worse we were told that SATA was not checking in people from our flight. Two hours later I finally got checked in. Then it was on to the boarding area which was pretty much total chaos. We boarded more than an hour after the official boarding time. What a mess! On the flight in a really old plane they showed VHS movies on flimsy screens spaced every 30 feet. The VHS player was defective so the image jumped and fluttered throughout the flight. The food was mostly starch including a package of ""Azorean Cookies"" which no one in the Azores has ever heard of. The return flight was a little better but not much. Boarding passengers had to march down the tarmac past five SATA airplanes before reaching the one we were supposed to take. I am not sure why they picked a gate almost a football field away from the plane nor why with perfect weather in the Azores and in Boston why the flight was yet again delayed. One final nail in the coffin of ever using this airline again in their flight magazine the airline bragged that they had upped the on- time rate to an astounding 90+ percent. The on-time rate for my flights was zero percent! I guess that the acronym ""SATA"" probably means ""Such A Terrible Airline""!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Carlos Oliveira","Canada","2014-07-27","Our flights S4322 June 22nd 2014 from Toronto to Ponta Delgada and returning on July 7th 2014 flight S4321 to Toronto were very pleasant. Both flights were on schedule and we arrived 10 minutes early on both. We have flown SATA ever since the airline started flying to Canada. The service was excellent and the crew was spectacular. Meals and service were excellent. We had a couple of free drinks after the meals on both flights. On the way back we even had fresh cheese and for dessert the famous Queijada of Vila Franca. They supplied a bassinet for our 10 month old grandson. We highly recommend.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","John Alves","Canada","2014-07-17","Flight PDL-YYZ on Sunday July 13. Flight left on time which was a pleasant surprise. I usually do the YYZ-PDL route a few times a year and delays are normal. Flight was only about half full so a little more seat room and over heard space that normal. Inflight service was horrible. No Food choice it was cod or nothing. Horrible cod casserole. Flight attendants disappeared after the meal service on the 6 hour flight - no water service of any sort. Movie screens were blurry and kept cutting in and out and there was No sound in my section of economy. Flight attendants couldn't care less or provide less customer service. Crew had too much attitude and no customer service focus.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","D Steegh","Netherlands","2013-08-12","Amsterdam to Sao Miguel flight S4 551 May 6. Second from Sao Miguel to Amsterdam on May 13 flight number S4 550. Flew with SATA twice first time we had a delay of 22 hours and the second time we had a delay of almost 4 hours. Never again. The planes are pretty rickety.","","","Economy","","","","","","","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Rajeev Wijesinghe","Canada","2013-07-03","Toronto-Lisbon on 6/21. Lisbon-Ponta Delgada on 6/30. Ponta Delgada - Toronto on 7/2. All of the above flights departed timely. The crew were very friendly pleasant and accommodating. In-flight service was excellent including meals and beverage selections. SATA's widebody aircraft are A310's that are a little older and show some signs of age (though I'm sure they are maintained well) but overall seats were comfortable and the aircraft cabin was clean. The in-flight entertainment systems were a little intermittent however with a couple of screens (and several earphone jacks) not functioning properly. Luckily my longest flight with them was only 6 hours in length. I would recommend passengers bring their own books magazines earphones and a smartphone or similar device for entertainment. Overall I believe SATA provided very good service and good value - better than some 4-star airlines I have flown with.","","","Economy","","8.0","","","","","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","R Metcalfe","Canada","2011-09-06","Flew to Sao Miguel from Toronto return on A310. All flights left on time. Flight crew kept passengers informed about progress including southerly route change due to Hurricane Irene. Cabin crew members were friendly helpful and bilingual. Meal and snack on both flights were above average. Beverages included juices coffee tea and good Portuguese wine. On return trip Audio for the movie (pull down screens) did not work for many seats around our section. Stopped in at SATA office in Ponta Delgada to work out a better seat selection. They were helpful and courteous. Service overall has improved over the last couple of years disappointed with technical problems onboard but the staff and service were good.","","","Economy","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Hirofumi Suda","Japan","2010-02-28","AMM-DXB on RJ because of the unbeatable price of USD 150 one-way which was about the same or cheaper than Gulf low-cost careers. New A321 had AVOD on every seat with good selection of films. Food was good - choice of 3 selections on 3hr flight. Service could have been better specially from the Arabic female crew.","","","Economy","","8.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","R Kuldmets","Ireland","2009-12-28","LHR-BKK return. London to Amman flight was pretty good. Food ok and inflight entertainment fair. Amman to Bangkok total disaster. Crew didnt seem to care about anybody. About 6 hours into the flight the crew were sleeping and it took them 10 min to come and serve a glass of water. One of the toilets didn't work. Amman airport security was rude and unhelpful. Never fly with them again.","","","Economy","","1.0","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","S Mueller","Austria","2009-12-24","VIE-AMM-BEY full plane. Clean cabin with fair service. Could choose between 2 meals. Food was good and some nice Jordanian wine was offered. The problem starts when you arrive. Royal Jordanian seem to be experts in losing bags. This is the second time it happened to me although there was plenty of time for the connection flight. Of course Royal Jordanian doesn't offer any compensation if the bags come later or never show up again. This is unacceptable for any other airline and should be changed.","","","Economy","","4.0","","","","","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","H Vinluan","Saudi Arabia","2015-07-26","Better aircraft now with the B777-300ER unlike before with the old B747s - very significant improvement. Cabin lights were changing from light yellow to purple. I had the seafood meal which was OK. Inflight entertainment has a fairly good selection of movies (still with blurs and cuts though). Price not very far from the competing airline that offers direct route from DMM-MNL  (about 50 to 100 SAR difference) but still provides full airline service. One negative thing is the boarding gate in MNL airport terminal 1. There were not enough seats for the all the passengers. Some were standing up while waiting for boarding. Check-in process was OK. Good value for money. Can compare now with Emirates and Etihad.","Boeing 777-300ER","Couple Leisure","Economy","DMM to MNL","8.0","3.0","4.0","4.0","3.0","3.0","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Muhammad Simjee","South Africa","2015-06-04","Travelled from JNB-JED. IFE was very good. Seat was comfortable. Crew was pleasant and helpful. The real prize winner was the food. Absolutely delicious! The returning flight was bad. JED airport was dirty and smelt. Cabin crew on the aircraft were rude. I asked for a croissant she said rudely: ""what?"" The time food was disgusting.","","","Economy","","4.0","4.0","2.0","3.0","5.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Y Mirindi","France","2015-02-24","Excellent flight once again on Ryanair certainly the most consistent low-cost airline. We departed 10 minutes late but arrived on time cabin crew were friendly and very efficient in convincing people to buy food. The seat pitch is much better then Wizzair or EasyJet.","","","Economy","","10.0","3.0","4.0","1.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Ucfaaay","United Kingdom","2015-02-24","I had a return flight London Stansted to Athens during February half term with Ryanair. I paid exactly as I expected as I did what Ryanair asks - checked in online and print boarding passes at home. The flight out was very busy and we were told at the gate that our cabin baggage would not be allowed in the cabin. However taking a small bag on board was not an issue so we could take books etc onto the aeroplane. The flight left STN around 20 minutes late which happens so arrived slightly late. However the return flight landed early. The cabin has enough space for me at 6 foot tall and despite being a four hour flight it was fine. I can't knock Ryanair as the return trip was under £100 including all the fees. Bargain.","","","Economy","","9.0","3.0","0.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mark Smith","United Kingdom","2015-02-18","I was booked on a flight from Birmingham to Dublin today. On all other flights being a small hop flight you can turn up an hour before the flight do a self-service confirmation get your ticket and get on a flight. I arrived an hour early and was told I had missed my flight! I asked the helpful airport staff and they directed me to the Ryanair desks. 50 minutes to go - no staff on any of the 5 desks. When I enquired further the airport staff told me that since I had not checked in on-line they had closed the flight. They would not be manning the desks again until 10 minutes after my flight left. They told me that even if I could have booked in on the self-service (Ryanair only) terminals I would have been charged an extra £60 for checking myself in. My advice? If you are a business traveller never use Ryanair. The lack of any customer service is appalling. I would rather pay a lot more for a seat with a company that cares about its passengers.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Singletary","United Kingdom","2015-02-24","HEL-CPH-LHR with my first flight actually having a bit of a mishap (a child threw up a few seats away in my row) and the flight staff were happy to move me into premium economy class as this occurred while boarding. Although it wasn't so close to me I appreciated how they took the extra time to make me feel comfortable. When I was in CPH however there seemed to be a problem with me entering the lounge as usually one can just go through the automated gate but they needed to ask me to go to the side and scan my boarding pass and mileage card. A minor inconvenience but what irked me about this was that the staff member seemed annoyed to have to check my lounge access rights (with me of course still entering the lounge but just a few worried minutes later than usual).","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Jensen","Denmark","2015-02-06","High standard and impressive service. My flight from Manchester to Copenhagen was delayed due to weather which meant I missed my connecting flight. No questions asked no fuss no stress - SAS provided taxi room at Radisson and refreshments and rebooked on a flight the following morning. At no extra costs. The kind of service I want and appreciate!","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","M Demitroff","United States","2014-07-13","BOS-PDL-OPO LIS-PDL-BOS. via PHL. We were delayed a couple hours out of Boston and I was certain to miss the leg to Porto to meet up with my sister. SATA held the flight so to Porto I went after all! Upon return through Lisbon there was a 7 hour 15 minute layover in Ponta Delgada. Again we were delayed from PDL to BOS where I just made my connection to PHL after negotiating Logans chaotic terminal layout. I put SATAs problems solely on management. The crew were friendly and worked hard to please. Service was attentive on all four flights much more so than any discount US routes I've flown. The airline food was ok the beverage service generous. Seats are wide enough but closely set. They are one of the few airlines left flying A310s which will be retired by 2016. Leave yourself at least 3 hours between other airline connections to accommodate delays don't plan anything really important on the first day in and be prepared for basic amenities at a good value by a small airline.","","","Economy","","7.0","3.0","5.0","4.0","1.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","J Filipe","United States","2014-07-06","Once again I fly SATA. Once again problems! They too often run behind schedule. TV/Sound equipment always has problems. Outbound to Ponta Delgada from Boston movie starts playing audio starts 20 minutes later. Inbound from Porto to Boston large wall screen in our section wasn't working. We could not watch the movie. Asked crew twine about it never came back with an answer. Not surprised because the same thing happened with no audio on a trip 2 years earlier. The crew should spent less time doing a head count before departure and try harder to act upon customer's issues on board. I've complained via email to SATA about these problems before. They apologize and make an excuse and nothing gets done about it. Some competition with other airlines could help getting these problems resolved or avoid using them and try the competition.","","","Economy","","4.0","2.0","2.0","3.0","1.0","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","V Rokhlenko","United States","2011-07-31","Flew Boston to Santa Maria via Ponta Delgada. Check-in in Boston was extremely slow and as a result after TSA searched my bag there was no time to put it on my plane. Received my bag in Santa Maria 2 days after my arrival. It was impossible to find out if my bag was still in Boston or went to Lisbon. The plane was noisy and was packed with passengers. Seat width/pitch is oriented toward an average Portuguese person so for somebody above 6 feet and/or wide build seats are extremely cramped. Staff was friendly and the food was above average. Entertainment system is dated. Overall the price is pretty high for what you get. But there are no other flights direct to Azores from the US East coast.","","","Economy","","5.0","","","","","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","G Evans","United Kingdom","2011-07-10","London Gatwick-Ponta Delgada Sao Miguel Azores. The outward flight departed on time Airbus A320 aircraft looked in an excellent condition very clean and looked brand new. Flying time 3hrs 40 mins very smooth flight with no turbulence. The crew were very friendly and helpful. A passenger was unwell during the flight and the stewardess was very caring bringing extra drinks cold towels and checked how she was feeling every so often. The flight was approximately three quarters full. The small complimentary baguette tasted nicer than it looked and there was a chocolate bar with tea and coffee. In addition to this there was two rounds of soft drinks water apple juice orange juice etc all complimentary. Alcoholic drinks were available for a charge. The outbound flight was direct but the return flight was via Manchester. The flight left on time just after 1pm and we arrived in Manchester 10 mins early. Flight was very smooth with the same complimentary drinks and sandwiches as the outbound flight. Cabin crew were friendly and very professional. When we landed in Manchester Airport there was some confusion. We knew before hand that we had to disembark the aircraft at Manchester. Some of the passengers were unaware of this and the crew only mentioned that the Gatwick passengers had to disembark when we landed. When the cabin doors opened all of the passengers for Manchester and Gatwick stood up and the crew announced that the Gatwick passengers should sit down to let the Manchester passengers disembark first. If the crew told us this before hand it would have made life much easier. The Gatwick passengers eventually disembarked (with lots of moans and groans) and the passengers were given an in transit boarding card. Gatwick passengers had to take all of their hand luggage to the security check point have the bags scanned and then board the same plane back to Gatwick. The whole process was ridiculous but apparently this is due to UK immigration not SATAs fault. We departed Manchester on the same aircraft 1hr later for the 35 mins flight to Gatwick. We arrived in Gatwick over 20 mins early. Overall very impressed with SATA. Modern aircraft excellent timekeeping with a friendly and professional crew. I will definitely fly with them again.","","","Economy","","9.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Clark","United Kingdom","2009-12-01","Traveled Aqaba-Amman-Heathrow booking exit row seating on both flights. Food was good with plenty of choice for what to drink. Aqaba airport is badly equipped and I don't think £7/litre for Perrier is good value. The staff there were clueless. Amman airport is coming along nicely and should be very pleasant when finished. The cabin crew were friendly and helpful.","","","Economy","","6.0","","","","","","","1.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","R Messina","United States","2009-11-30","Business Class JFK-AMM-TLV returning Aqaba AMM-JFK. All flights on time transatlantic A340 had PTV screens with an adequate selection of entertainment. The service was very friendly and there was a flight attendant walking through the cabin at all times. There was a varied selection of food snacks and drinks. The legroom between seats 83"" was amazing and the lie flat bed was comfortable. The change of planes in Amman was easy - it's a very small airport. The overall experience was superior to any I have had with domestic airlines in the USA better than European carriers I have flown and almost as good as Asian airlines. I would not hesitate to recommend Royal Jordanian Airlines.","","","Business Class","","8.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","G Warren","Australia","2015-06-01","Recently flew HYD-RUH in Business and have to say it wasn't a pleasant experience. Food was terrible the crew seem disinterested and allowed children to stand up during landing. I had the misfortune to visit one of the toilets and found the entire seat and floor covered in dirt and discarded paper. Advised the attendant and she shrugged her shoulders. Wasn't expecting much and didn't get it. The toilet experience though was the worst I've seen in 30 years of flying and it was in the J class cabin!","","","Business Class","","3.0","2.0","2.0","2.0","2.0","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Jodi Lynn","Saudi Arabia","2015-05-01","I recently went on a class trip to Rome with 17 teenagers RUH-FCO-RUH. We were all seated together for both flights and overall had an acceptable experience. I was unpleasantly surprised however by the poor quality of the food and inflight entertainment. The food from Riyadh was nearly inedible and because we were on an older smaller airplane the inflight video entertainment was central with fold up overhead screens. Unfortunately from Rome to Riyadh there was no inflight video entertainment at all. For a daytime flight. Otherwise staff were mostly attentive and there were no other issues. You'd expect a flight leaving Rome to have nice food though no?","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G A Hall","United Kingdom","2015-02-18","There is a first and last time for everything. I reluctantly booked a flight from Gatwick to Dublin with Ryanair and I should have taken notice of all the negative reviews first. I was out of Internet connection for 6 days prior to my flight so could not do the final booking online. I thought I would be able to do it when flying Norwegian but still could not access Ryanair website. I had 1 hour to get a boarding pass printed but after standing in line at the one Ryanair counter in Gatwick I had run out of time. Ryanair insisted I pay £70 for printing out a boarding pass. The original ticket cost less. The result - I will never fly Ryanair ever! Everything is geared to make money from the moment you sit in your chair.","","","Economy","","","1.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Carroll","France","2015-02-18","I have recently made two return trips on Ryanair. I am 6 ft 5 in (1m95) tall. Whilst I recognise that I am taller than average I am by no means unique these days. When the pilot said we should sit back and enjoy the flight - I was unable to comply. I was travelling with my wife. Had I not been then I would not have been able to contain my legs in my own space allocation. Recently the seats seems to be even more upright allowing less space still. I was not able to turn the pages of my tabloid newspaper adequately in the space between my chest and the seat in front and the newsprint was so close to my face I had to remove my spectacles to read it. Altogether a bad experience and I am questioning whether I will continue to use Ryanair in future.","","","Economy","","2.0","1.0","3.0","3.0","","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","John Braun","Austria","2015-01-21","BGO-CPH in SAS Plus. paid €40 to upgrade to Plus via optiontown. No queue at business check-in new dedicated Fast Track Security in Bergen again no queue. Swift boarding with priority boarding enforced and on time departure. Extremely friendly crew on a 6am flight. Empty plus cabin so plenty of space. Very small cold breakfast served. Arrived 20 mins early and my bag first out on the carousel. All in all an excellent short flight. Recommended.","","","Premium Economy","","9.0","4.0","5.0","3.0","1.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Siauw Steve","United Kingdom","2015-01-14","London LHR - Tokyo NRT via Copenhagen CPH with a very old A340-300. Two big backlashes for this Star Alliance founding member: ageing interior and no free drinks (except for some random water tea and coffee). Cabin staff friendly surprisingly nice food on CPH-NRT leg. SAS is also super on time. Sometimes they even arrive ahead of schedule. Two thumbs up for these. Cabin refurbishment and free drinks for passengers needed.","","","Economy","","7.0","2.0","5.0","5.0","1.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C Watson","Switzerland","2015-01-14","ZRH-ARN-OSL-LHR. Aircraft on the older side (they've finally got rid of their MD-80s but somehow managed to replace them with ""new"" 737s without winglets despite what my booking info said) and I found that often the seat cushions left a small gap in front of the back support which isn't ideal. Nice friendly and subtle staff unlimited tea and coffee and if you've been good and somehow found yourself in SAS plus (no idea what I did to deserve this but it was cheaper than economy) you can have as many treats from the buy-on-board menu as you like. The lounges in ARN and OSL were both nice well lit and calm but with very traditional Scandinavian food (which I love but perhaps not everyone does.) Generally on time but OSL-LHR was 20 minutes late due to the ""absence of the crew"" (did they get lost?!) They seem to be moving over to letting you download newspapers and magazines through their app rather than giving so many out - hard to read on a phone and doesn't work on the Kindle so it wasn't ideal for me as I didn't have a tablet. SAS is an airline I want to love. It's just not quite consistent enough (e.g. they forgot to load lemon slices on one leg) to be worth the extra money compared to Norwegian (which has newer aircraft free onboard wifi but a much greater feeling of being run ""for profit"").","","","Premium Economy","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","R Rogers","United States","2014-07-06","Avoid at all costs! It is worth it to go through LHR EWR MAD etc. I have used this airline 3 times and each time I have been delayed over 12 hrs! Customer Service is non-existent. I was supposed to fly out this evening and received a call that it has been cancelled until tomorrow at 8 am. We will arrive LIS at 7pm and there will be no trains available to my final destination until the morning. They will not provide hotel car taxi as ""LIS is the final destination"". If I purchase a ticket it is essentially a contract. I purchased a ticket so I could get there in the morning. By cancelling the flight and rescheduling 12 hrs later is a breach of that contract and they should reimburse me! The cheaper fare is not worth the hassle and stress they give you.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Lucie Goegan","Canada","2014-04-27","What was supposed to be a direct flight changed without notice and stopped in PDL delaying the trip for a couple of hours. Was delayed on departure as well. Rude flight attendants and horrible service. No running water in the lavatories just a nightmare.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","E Reagan","United States","2011-06-29","Boston-PTA Delgada-Boston. Boarding process quite good. Flights left on time. Very attentive cabin crews. Food decent. All in all flights very good. My only complaint is with the US reservation office. Chaotic at best. They do not communicate very well. Don't bother emailing you get no response.","","","Economy","","7.0","","","","","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","K Novo","","2011-02-08","I had a flight from Toronto to Porto with a stop at Ponta Delegana. The flight was scheduled to leave at 10pm. Before leaving the house I decided to go online and check the departure times to make sure it wasn't delayed. It was delayed 2 hours - after I had got ready to leave again checked online again and it was delayed to 2pm the following day. This enraged me as I was paying for my rented car as I was still in Toronto. The following day it was delayed again to 3. I called Sata and it turns out that they divided the Ponta Delegana flight with the Porto flight. This meant that I would be going on a Lisbon airport the day after at 6am. It's not the first time of Sata doing this either.","","","Economy","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","F Abu Manneh","Jordan","2009-09-07","Comfortable seats friendly staff and large variety of food and drink. The planes used on North American routes are quite old and no AVOD which means being forced to watch one of 5 movies being played over and over. AVOD is available on the smaller A320s on shorter European routes. The same privileges are not available in economy - seating not that comfortable with little legroom but standard of food is ok. On the plus side they serve some form of snack on the ultra short routes to Beirut and Larnaca which usually don't exceed 50 minutes. Most problems other passengers have faced seem to be with connecting flights on RJ which I cant say I have experienced.","","","Business Class","","7.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","C Smith","New Zealand","2009-07-12","BKK-AMM AMM-IST. Good meals clean and modern interiors (A310 BKK-AMM was recently refurbished but it's 20 years old). Embraer 190 from AMM-IST was surprisingly spacious for a smaller aircraft and this was the first time in years that I've had full meal service (as opposed to a plastic-wrap sandwich) on a two hour flight. No lost bags or anything. And I saw nothing wrong with Amman airport.","","","Economy","","10.0","","","","","","","4.0","1"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Anne Perry","Cyprus","2009-06-28","Cyprus-Amman-Bangkok return. Usually use Emirates but RJ €600 cheaper so decided to try them. All flights were on time staff polite food quite good with a choice. Have now booked for 2010 and been able to reserve extra leg-room seats at no extra cost. I booked through their office in Nicosia and the staff were extremely helpful and friendly.","","","Economy","","9.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Rawabi Alhyari","Canada","2015-04-28","My children and I had a terrible experience. We were not allowed to check-in our luggage at Queen Alia Airport before plastic-wrapping all the bags even though we did not have to do that when departing from Canada. We were never informed when booking or before boarding the SA flight from Canada that we had to plastic-wrap our bags. Second wheelchair service was not provided although I was instructed to wait in the check-in lobby until a wheelchair became available. No wheelchair came and my name was called out to board the plane and I had to rush through security and get to the gate while limping and pulling carry-on bags pushing a stroller and taking care of my sons. Third our itinerary did not include a stop in Jeddah on the trip from Riyadh to Toronto. Fourth my seat was broken on the flight from Riyadh to Jeddah and I could not sit in the seat properly. When I complained to the flight attendant they did nothing until I escalated the case and was moved to a new seat row as a result. Fifth my son's stroller was checked in at the gate in Queen Alia Airport and was supposed to be available at the gate in Toronto Pearson Airport but it was delayed. When I picked up my luggage at Vancouver International Airport the stroller was not found. The YVR staff kindly helped me file a delayed luggage claim located the stroller and delivered it a few days later.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Khalid Al Amoudi","Saudi Arabia","2015-03-20","My flight was on 19th February SV 755 Business Class aircraft Airbus 330-300 from HYD-JED. This time the plane was in good condition and the seat was quite comfortable and newly designed love the re-imagined seat. Firstly dates and Gahwa was served as a Saudi tradition after the takeoff menu was given in which we could select our preferable meal. The food was good the cabin crew were friendly but the Inflight entertainment was not working as I said to the crew members they said they were trying their best and after 2 hours the flight entertainment started working. Overall enjoyed my flight and looking forward in flying with this airline again.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Lorraine Kirk","United Kingdom","2015-02-18","FR8386 Jan 30. FR8387 Feb 2. Just come back from a long weekend in Majorca paid £75 for two return. I lhave been on lots of cheap flights in the past 15 years about six per year! All been great been to places that would have been unaffordable in the past.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Venables","United Kingdom","2015-02-12","I didn't have high expectations for this airline having used them a couple of times before however on this trip (Stansted to Berlin and return) they actually performed quite well. The outbound trip was on time the return about half an hour late. Seats are not that comfortable but are bearable for short flights. It was worth paying the supplement for extra legroom seats and priority boarding. Staff on board were helpful and courteous Food purchased on board was ok and the coffee excellent. The only let down was the poor service in the airports at each end but this was outside the control of the airline.","","","Economy","","7.0","2.0","4.0","4.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Phillips Chris","United Kingdom","2015-02-12","Logged into the site to print out boarding cards three days before flight from Stansted to Lanzarote and told that normal seating couldn't be booked until the Sunday were due to fly out at 7.15 am. So I had no option other than to pay an extra £20 for 'allocated seating' which turned out to be no different from normal seating. Friends have also reported this experience. Also been caught out by paying travel insurance because to opt out of this is not made clear. Used Ryanair frequently and they are good in term of price and punctuality but I'm always wary of 'tricks' they can pull to extract more money.","","","Economy","","6.0","3.0","3.0","0.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Larsen","Denmark","2015-01-11","Flew Scandinavian Airlines in December to Chicago on SK943 on their only aircraft with fully flat beds. It was a very nice bed although older model and so was the large TV screen. The staff were very nice and helpful. The food was good and plenty although individual serving as many Airlines offer today would have been preferred. I particular liked the bar/cafe between meals.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Patt","United States","2015-01-05","SAS did a super job getting us from Copenhagen to Newark NJ on busy Boxing Day 2014. At CPH airport long lines moved well and the check-in staff person was cheerful and efficient despite the crush. After boarding the pilot kept us informed of a delay and then we were off to a fine flight with helpful flight staff. Just don't get seated next to the toilet on an Airbus 340 (the single one on the window side facing passenger in middle row economy section). That passenger was me. I didn't pick it but was assigned it upon online check-in. Airbus designed it well enough even with a positive closing door it only takes a nudge. People are slobs though every fourth one could not be bothered to nudge the door shut as they exited leaving me to push it shut throughout the flight.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Campagnolo Steve","Canada","2014-04-07","Toronto-Portugal. Checked in on time at YYZ. Went to the gate flight boarded but we sat for almost 3 hours on board. No water etc or care. Disembarked and informed the flight was cancelled. Hotel and meal vouchers provided. Forced to make my own way to hotel and arrived there at 0530hrs no other alternatives offered no rebooking etc. Went back to airport the next night for a 2200hrs departure. Two flights from SATA forced confusion. Police called to the gate so deal with distraught passengers. In the air finally at 2300hrs. Landed at 0600hrs in Ponta Delgado. No connections until 1830hrs no hotel offered no meals. Finally arrived in Porto on Sunday at 2200hrss having meant to arrive on Saturday 1100hrs. In total a 36 hour delay. Never again. The planes were old the food almost inedible.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","3.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","S Walford","Canada","2014-03-30","LIS-YYZ on March 28 2014. Full flight that left and arrived on time older Airbus but clean comfortable seats in-flight movies on old ceiling drop down TVs that effectively made them useless for most passengers OK food including a hot turkey cutlet dinner and muffin snack later very friendly cabin crew well informed of weather and flight details by captain very generous pour of good wine other beverages offered periodically water available for the asking. Very good value for the money. After 4 flights on SATA I would fly with them again.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Gary Babcock","Canada","2010-11-10","Toronto to Porto then Lisbon to Ponta Delgada and Ponta Delgada to Toronto. All three flights left and arrived within a few minutes of scheduled times and flight crews were very courteous. Meals as good as any other airlines and wine was probably better. The aircraft were clean and appeared to be well maintained. They had movies during the flight but the plane had the old style drop down TVs. The only real complaint was the flight from Lisbon to Ponta Delgada was originally scheduled for 1250 but was changed to 1630 without anyone notifying us - even though we had provided both cell phone numbers and email. As a result we had to sit around the Lisbon airport for an extra three hours. The seats are also very close together and don't provide a lot of legroom for a long flight. Otherwise everything else was great and we are planning to travel with SATA again.","","","Economy","","9.0","","","","","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Dan Gleasac","","2010-07-07","Toronto to Ponta Delgada and back and flight was exceptional. Service on board was good staff polite. Economy food was okay but I bring my own food anyway. The interior seemed a bit dated legroom was good and there were tv's with movies.","","","","","4.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","D Gordon","","2010-06-07","Manchester to Ponta Delgado on San Miguel in the Azores. Got no food or drink for about 3 hours (around 22.00). Had to get off in Gatwick for 1.5 hours while the plane was being cleaned and food put on. Baggage lost for 3 days for self and friend. Trying to get compensation. They won't accept receipts unless the item is named. Now I have to search for the Iban code and BIC/Swift code before we can receive anything. Another member of our crew lost his baggage the next day and 30 other bags had been lost at the same time!","","","","","2.0","","","","","","","","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","J Chadderton","United Kingdom","2009-06-16","I have travelled with RJ 8 times each time the standard of customer service has been awful. The staff appear to be untrained and struggle with basic procedures and are rude as a rule. Luggage has gone missing so many times now that when I have no other option but to fly with RJ I will only take a carry on bag. Just as a point of interest if they lose your bag which they seem to be very good at do not accept any offer they make regarding compensation (once the decide to answer your e mails phone calls letters etc) but hand the matter to a solicitor. I did and after 2 years I eventually received an out of court settlement which covered the loss together with a hefty legal bill that was paid by the airline!","","","Economy","","","","","","","","","1.0","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","S Surayara","","2009-06-13","Do Not Fly Royal Jordanian. They are rude and do not care about customer service. I was travelling to Bahrain with three young children. Missed our flight in Chicago because of connecting delay - RJ's response was that it was not their fault their offer was to send us on our way 2 nights later with another night in Amman (no guarantee of hotel vouchers). Three nights in an airport are not a viable option with three young children. Now our 8 pieces of luggage apparently did not miss our flight - five have appeared in Bahrain via RJ but they say it is not their fault. It took me 4 days 3 nights and two sets of tickets (4 people) to make it to Bahrain and it looks like three suitcases full of clothing.You get what you pay for. Buyer be aware.","","","","","","","","","","","","","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","P Sayas","Saudi Arabia","2015-02-24","Flew JED-MNL on February 5 2015. First time after many years. Heard feedback that service is now better but didn't really feel that. Also heard that planes traveling to and from Manila have been replaced with new ones since January 2015. The one I boarded on doesn't fit the description of ""new"". Departure from Jeddah on time arrival in Manila 10 minutes earlier than scheduled. Only two meals for a 10-hour non-stop flight. Was really hungry by the time the second meal came 8 hours after the first. Both meals are just very ordinary. Entertainment is ok but still far from EK and Cathay Pacific.","","","Economy","","4.0","3.0","2.0","2.0","4.0","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","J Bacallado","Spain","2015-01-28","JED-RYD and RYD-KUW economy. The downside is the ground service. Long lines for check in even to just leave your bags if you checked in online. Boarding chaos no priority. Once on board all good nice and new comfortable planes nice FA. Always a full meal even on a 1 hour flight. Bags on belt fast all flights on time.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Felix Hofer","Austria","2015-07-25","Scoot Biz is not business class that's what I learned on the flight to Hong Kong but why? 1) Seats in Scoot Biz are nothing more than cheap Premium Economy seats made out of synthetic leather and plastic. The adjustment of backrest and footrest is very sluggish. 2) Food on my Scoot flight was inadequate, it was like a 1$ meal from Walmart. 3) You don't get pillows and blankets (you buy it). 4) You have no IFE in the whole plane, but the WIFI is very cheap.","Boeing 787","Solo Leisure","Business Class","SIN to HKG","2.0","3.0","4.0","2.0","","4.0","5.0","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Jackson","Spain","2015-02-06","I'm embarrassed and confused to find myself writing a positive review on of all airlines the dreaded Ryanair! I've flown them a dozen or so times and always found them punctual clean and friendly staff generally value for money. The sales pitches were pathetic but seem to have been mostly removed. Seat pitch at around 23 inches is terribly uncomfortable but Monarch is much worse. 29 Jan 2015 FR3208 Manchester to Malaga. Manchester airport suffering from a 1 inch 5cm snowfall they were unable to cope with causing many delays and cancellations this is not the airlines fault just plain bad airport management. Arriving very late for the flight due to traffic delays the friendly gate staff smilingly allowed us onboard (45 mins after boarding began). As soon as we boarded the Capt announced a 30 min delay. Calculating a 5 hour delay I immediately asked to be disembarked - the capt responded immediately arranging stairs and ground crew. In minutes we were off with helpful crew around. As we entered the terminal the airport announced closure and the flight delayed by 90 minutes plus. Fact was it departed 4 hours 46 minutes later. We cancelled our seats. A few hours later I received an email advising that I could claim a refund or another flight. I opted for a refund and a few hours later received confirmation the refund had been processed!","","","Economy","","10.0","2.0","5.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Michael Shoesmith","United Kingdom","2015-02-06","London Stansted to Riga 28th Jan out and 30th Jan back. Once again an avid Ryanair fan like me gets a bargain of a ticket for £39.98 return! 2060 mile return journey for this price you cannot fault it! Play by the rules it is a piece of cake! Coming back we were 1.5 hours late due to snow at Stansted but easily forgiven because an airline cannot control the weather!","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Garcia","Australia","2015-01-28","MAD-CIA. Last minute option but the experience was good for the price paid. Departed and arrived on time. The only issue is the stewards trying to sell too many products during the trip.","","","Economy","","8.0","3.0","3.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Fredrik Haglund","Sweden","2015-01-05","ARN-OSL-AES return. Flights uneventful slightly late due to de-icing. Free coffee OK. My dissatisfaction is due to that SAS - for unknown reasons - changed the seats I had reserved (OSL-AES) when checking in and which were printed on our boarding cards. Not a big deal in general maybe but if flying with younger children I find it utterly unacceptable. Bringing the problem to a stewardess attention only resulted in that my 8 year old got a seat behind her mother. Not OK by my standards. Trying to e-mail SAS about my complaint does not seem possible which is yet another dissatisfaction. Except for those complaints I would rate SAS as a 3+ airline.","","","Economy","","2.0","4.0","1.0","3.0","0.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Anders Pedersen","Denmark","2014-12-31","CPH-AMS-CPH in Go class with A320 on 18 and 22 December 2014. 1st trip on time 2nd delayed 90 Minutes due to severe winds in AMS which affected all flights negatively. SK handled it well and fuelled the plane extra in AMS to speed up pace and caught 25 Minutes back on the delay when arriving CPH. Service is prompt but very modest GO is a “no-GO”. Aircraft's were clean FA’s were smiling professional. Announcements were very good and informative (no crap). Extremely cheap ticket return bought long time in advance for 150 USD. Other options for travelling return on this route were at least double the price of SAS. 2 pieces of luggage and lounge access fully granted (I have a gold card in other Star Alliance partner).","","","Economy","","8.0","4.0","5.0","2.0","1.0","","","5.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","S Walford","Canada","2014-01-15","YYZ-FNC Jan 3 2014 Pre-flight email enquiry to SATA concerning luggage allowance was handled quickly and professionally. On the day of the flight late arrival of equipment from storm bound Europe delayed the departure to Ponta Delgada by almost 2 hours. Having tracked the flight I was aware of the delay but SATA maintained the on time status until most had checked in at the airport leaving a lot of grumpy passengers waiting in the departure lounge. Older equipment but clean and comfortable. Two food choices: Take It or Leave It. The Take It meal plunked down in front of us was clearly below average featuring chicken with a sweet sauce but the glass of wine was big and of good quality. Good tail winds or the pilot made up some time and after a nail biter of a connection in Ponta Delgada we boarded our Q400 flight to Funchal. The SATA rep at Toronto check in had misinformed us completely about baggage being checked through to Funchal. He stated that we would have to claim it off the carousel in Ponta Delgada clear customs and then re check it through to Funchal. Not the case because it went straight through leaving us wondering and stressed at Ponta Delgada while we watched an empty baggage carousel go round and round. Not hugely impressed but give the airline credit because we and our luggage made it eventually to FNC on time during a difficult weather travel period.","","","Economy","","5.0","4.0","3.0","2.0","2.0","","","5.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","John Sao Marcos","United States","2013-10-22","Recently flew Lisbon to Boston on SATA - flight crew (cabin crew) were courteous helpful and highly respectful of all ages especially a large number of elderly aboard! The aircraft was exceptional in that it was clean and comfortable having flown to Europe a number of times on other flagged aircraft - none equalled the quality of SATA!","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","J Evans","","2010-05-16","Manchester-Ponta Delgada return avoiding dust situation fortunately. Preferable in-flight service to most crew pleasant meal and wine agreeable. Most satisfied - would look forward to further flights SATA Azores.","","","","","4.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Chris Shaw","","2010-04-25","We recently travelled to Sao Miguel with 10 members of my family and had a good flight there from the UK. Unfortunately we couldn't fly back to the UK as planned due to the volcanic eruption in Iceland. SATA booked us all into a hotel and provided meals for 5 days at their expense until we could be repatriated. A First class service! Well done.","","","","","5.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","James Giles","","2009-06-16","Boston to Azores was on time and a fine flight but the way back was a disaster. Our flight was supposed to take off at 5:45 got delayed to 7:45 delayed again until 8:30 and we finally took off round 10:30pm. This was not due to weather or any unforeseen circumstances it was all SATA's doing. The flight was half full so we think they were trying to get another feeder flight into the flight from Lisbon to make the flight more profitable. Apparently the same thing happened to the flight earlier in the week. They covered dinner at the Ponta Delgada Airport which was nice but they did not cover anything else. We missed our connection in Boston had to stay overnight (at our own cost) and pay higher fees for new tickets the next morning. They said that is was not their policy to cover any other travel issues for any of their customers even if the issues were caused by SATA. Interesting that they promised to upgrade us to Business Class if it was available but when the time came they said they could not - even though seats were available. They said that there were not enough Business Class dinners and as a result they could not let anyone sit in those seats (even if the passengers didn't care to have dinner or were OK with a Coach Class dinner). We were both surprised and astonished but could do nothing since they are the only carrier that goes to the Azores. We will try to avoid this airline at all costs. You should do the same they clearly do not understand the meaning of basic customer service.","","","","","1.0","","","","","","","","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","Sal Hasan","","2009-05-12","I am a Jordanian living in the USA. I travelled on Royal Jordanian the past 30 years many times and these are some of the worst nightmares me and my family experienced with this airlines. Flew from LAX to JFK to find out that we had no reservation to Amman on Royal Jordanian except for our three year old child even though we all had confirmed reservation and tickets. Outcome had to pay $600.00 to go to Chicago next day and take Royal Jordanian to Amman and arrived there with no luggage. Royal Jordanian deliver3d the luggage a week later with half of its content missing RJ did not address this issue or return our calls to this date. Amman to JFK. in Amman mechanical trouble two hours later we were sent to Alia hotel two persons to the room (me and a stranger!). Three hours later at the hotel around midnight we were told to get ready to go to the airport only to wait six more hours there for the flight. When we arrived at JFK almost 12 hours delay we were sent to a motel again two strangers to each room! Amman To Chicago. I arrived at Amman to find out my seats have been changed and the female employee there told me if I argued with her about the seat she would have me arrested! I now give all my business to Delta so dont have Royal Jordanian nightmares any more.","","","","","2.0","","","","","","","","0"
"royal-jordanian-airlines","/airline-reviews/royal-jordanian-airlines","Royal Jordanian Airlines customer review","P Salti","","2009-05-10","London-Amman. I have to take issue with RJs safety procedures. On this flight an off duty crew member in uniform was sitting in an emergency exit seat when he took down a large case from the overhead locker and put it in front of him. When I remonstrated with a member of the crew she asked him to remove it and he asked who had complained and she told him so we had a short conversation about safety. This is the nth time this has happened. Also people seem to be allowed to get up and empty the overhead locker before the aircraft has hardly left the runway.","","","","","6.0","","","","","","","","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","F Klinck","United Kingdom","2015-01-26","Flew from Riyadh to London and then London to Riyadh on SV104 two days later. Comments count for both flights. Had a row in front of the emergency exit (45C) and wanted to sleep asap. Got bumped from the back by staff 6 times with their bodies or trolleys and was woken up each time! Eventually gave up on the sleep as I was too frustrated. Staff seemed more obsessed with themselves than interested in the passengers. An old lady was trying to close the overhead compartment while a hostess was watching and didn't help until asked by the passenger. Overall passengers were allowed to leave their seats baggage was allowed to be improperly stored or left in the aisle. Staff did not exude any semblance of control or organisation.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Tamim Najeeb","Saudi Arabia","2015-01-26","Flew JED-BLR. It was a pleasant flight.It was around 7hr journey with a stop at RUH. The aircraft was a new Airbus 330-300. They gave newspapers and headset but there was no PTV. Cabin crew were not that friendly. Refreshing towels were distributed before push back and before landing. Flight was exactly on time and full. Seat was excellent.","","","Economy","","10.0","5.0","3.0","5.0","5.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","T Ming","Singapore","2015-07-12","First time flying with Scoot's Boeing 787-800. I was surprised that the seat offers good seat pitch and recline even when compared to existing full service airline seats on the Boeing 787. The the light and cabin crew call buttons are a design flaw that Scoot have yet to rectify. Apart from that, flight arrived 15 minutes earlier and the cabin crew were professional and friendly. No doubt that Scoot offers very competitive airfares on this route and the overall experience was positive for an LCC.","Boeing 787-800","Couple Leisure","Economy","Bangkok to Singapore","8.0","3.0","4.0","","","4.0","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Alex de Miranda","Hong Kong","2015-07-10","Scoot seems cheaper, but with all the inconveniences and add ons, it is actually close to the price of a full service airline. If you pay for a meal, it is atrocious even by airline standards. Basic things like check in from the city of origin to destination if you need a transfer in SIN are not included - there is a fee (marketed as Scoot-Thru) if you do not want to go through customs. I took two trips with them (one “Business” – read premium economy) and one economy, and have had surprises on both. The latest was not being able to check in online from Hong Kong. Atrociously inconvenient and indicative of shoddy service. Definitely an airline to be avoided.","","Solo Leisure","Economy","Hong Kong to Singapore","1.0","2.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Melanie Pearse","United Kingdom","2015-01-28","On a flight back to the UK from Dublin last night (26th January) we were surprised and pleased to hear that we would arrive back 20 mins ahead of time. On arrival at Gatwick the stairs were moved to the door ready for us to disembark but there seemed to be a problem and the cabin crew did not open the door. We sat there and waited and waited but not once did any member of the cabin crew explain to us why we were still sitting there. Eventually after some considerable time we used our own initiative and used the exit at the back of the plane. At no time did the Ryanair staff say anything! So much for Health and Safety. Seats were cramped and uncomfortable but as I am only 5ft 4ins not too bad for me but must be horrid if you are tall with long legs. Will try not to use again.","","","Economy","","4.0","3.0","2.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Tobin","Canada","2015-01-26","PRG-STN. Get what you pay for. Was mildly annoyed when I checked my reservation and saw that my only options as a non EU was to print my own boarding pass why no mobile option like everybody else? Check in desk was opened an hour before boarding and manned by one person. On the other side (for premium members?) there were 2 more employees but they were too busy giggling and messing around to consider taking a few passengers off the hands of the sole employee for economy. he was very friendly/quick and didn't seem at all jaded or phased that it was him vs 200 plus people. As I was in the front of the line my wait was short. The flight was full and everybody seemed to have carry on that well exceeded the limit so I was glad I paid the extra and checked my bag. Nobody was called out re succeeding the luggage limits so overhead space was at a premium but they got it all stowed. Cabin comfort was average and flight crew were pleasant enough. Arrived on time/luggage was offloaded quickly. All in all it was still a great price and well worth the money for the convenience of a short direct flight.","","","Economy","","7.0","4.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","William Hannah","United Kingdom","2015-01-26","On the morning of 14/1/2015 were flying to Malaga on flight FR655 from Prestwick. We were called to the departure gate the aircraft could not have been further away from the gate we had to walk around 100 meters in terrible rain and sleet. The wind would have cut you in two to make things worse the aircraft was loading from the front only by the time we got onto the plane we were soaked to the skin this is no way to treat passengers. I do not think I will use Ryanair again. The seats are so close it is hardly possible to stretch your legs.","","","Economy","","2.0","1.0","0.0","0.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mark Hall","United Kingdom","2014-12-18","Flight ARN-MAN. Via the SAS website we applied and got an SAS Plus upgrade for £30/each. We had the double baggage allowance were fast-tracked through security and spent time in the SAS business lounge which was quiet had free wifi reasonable snack and drink selection (the Absolut promotional Martinis were great). SAS used the first three rows for their Plus passengers (18 places using middle seat too - 16 were used) and there was use of extra storage at the front and to hang your coat. Plus passengers get to choose what they want from the on-board shop (a reasonable range) free of charge. We had a tasty pork meal (cold meal) and wine served with a proper Orrefors glasses. Staff were very friendly attentive and obliging to requests. The flight was on time (very nearly full) and went smoothly. At Manchester our priority tagged bags were first on the belt again an excellent Manchester service - landing to driving off home 30mins. A great product a relaxed style Plus/business class though with all the usual perks well worth the money.","","","Business Class","","9.0","3.0","5.0","5.0","2.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Colin Pay","United Kingdom","2014-12-04","KKN-OSL-LHR on B737-700800. Both flights on time and full. Only tea / coffee given free. Crews very good.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","P Salomons","Canada","2013-10-15","Our family of 2 adults and two small children had a huge problem with the crew on SATA. It started once we passed security we sat down at the gate and I looked at our boarding passes and I realized both kids both under 4 were seated together at the back of the plane while my husband and I were seated at bulk head seating I tried to explain the situation and was rudely told ""you can figure it out once you board"". Once onboard I spoke to the crew about the situation they told us the flight was full and there was nothing they could do and we weren't allowed to switch with anyone. Eventually a group of wonderful people helped us. Not a good start to our flight. Never again.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","3.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","B Matos","Canada","2013-09-19","We travelled recently with SATA from Toronto to Sao Miguel during the flooding in Toronto. It was obviously quite a challenge getting to the airport and once we got there the Terminal was in complete Chaos. The SATA staff were wonderful and helped us in getting our friends teenager from a connecting flight in term 1 to term 3 and onto the flight as expediently as possible.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","R Badwal","","2009-06-04","Boston to Lisbon and back. The flights were on time. Pleasant crew and food great. Felt very relaxed all the way. The price is the best you could find for this time of the year. I would recommend SATA airlines.","","","","","4.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Adeline Phillips","","2009-05-31","SATA have just reduced their two weekly flights from London to PDL to one per week from June 2009 and will not be offering Winter 2009/10 flights. The situation occurred due to the excessive flight prices on average £280-£350 return and is so uncompetitive that flights are running half empty. You can fly to Asia or Canada for the same price. The service on board SATA I found to be very good and quite relaxed but not reflective of the price. With a bit of foresight and good marketing this could be a very successful route. There is currently no other competition except for a code share with TAP which offers the same expensive fare. What a great shame for everyone especially the islands which are beautiful but trapped with only one uncompetitive airline living in a bygone era of state control.","","","","","4.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","D Freitas","","2009-05-26","I used them when travelling between Madeira and Las Palmas/Gran Canaria. Plane was a BAe quite old and uncomfortable although they are currently renovating their fleet. Absolutely no food except water or juices in 1.5hrs and paying a considerable expensive price. Not value for money at all.","","","","","2.0","","","","","","","","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Tamim Najeeb","Saudi Arabia","2015-01-26","Flew BLR-JED with a stop at Riyadh. It was not fully occupied. The cabin crew were very friendly. Refreshing tissues were distributed before push back and before landing. After take off juice service started. Later there was a lunch service. Between Riyadh and Jeddah they gave sandwiches and juice. It was an 7hr flight.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Vivek Sharma","United Kingdom","2015-01-19","Travelled earlier this week with family and 2 kids from Mumbai-RUH-LHR. It was a nightmarish experience. Firstly the Mumbai-Riyadh (SV749) flight was delayed 2 hours (with no prior information). Mumbai staff tried to help but limited in their actions. Due to delay we missed our connecting Riyadh-LHR flight (SV117). Was forced to wait for 12 hrs at Riyadh Airport. No lounge access no upgrade and to top an absolutely rude behaviour from airline and airport staff. I will avoid flying in future.","","","Economy","","","4.0","1.0","2.0","4.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Rodney Harper","Australia","2015-06-28","Having flown Business Class on International routes with other airlines, we thought that Scoot Biz may be good value for money. Bear in mind we assumed Biz was short for Business. Instead of Business Class it was Business Farce. We had to pay extra to use the lounge and were told at the check-in desk to go to Singapore Airlines Business lounge - not so! Singapore Airlines wouldn't even admit Scoot Biz passengers, but instead referred us to another lower market lounge. The seats only reclined 8 inches and the leg support did nothing. I asked for 2 pillows to support my back and was told I had to pay for them. That was when the staff told me that it was not Business Class but Premium Economy. The meal supplied was the same as you get on any Economy Class flight with other airlines. Only one drink supplied for the 7 hour flight.  The old adage ""you get what you pay for"" rings true with Scoot Airlines.","","Couple Leisure","Business Class","Singapore to Coolangatta","1.0","1.0","2.0","1.0","","1.0","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","P Elliott","Australia","2015-06-13","We travelled Biz class from Sydney to Singapore then the next day to Bangkok. The schedule suited us exactly as it allowed us overnight in Singapore to catch up with friends. The flight left on time but due to strong head winds we arrived in Singapore a little bit late.  Biz class is good value especially if you buy on promo and we were glad to have  the extra leg room for that 8 hour flight. We booked aisle seats in the middle, so got an empty seat between us. Plenty of room to move about. We had the upgraded meals That was worth the extra compared to the normal meals we saw served. Scoot offers a free drink of your choice as part of the meal. Water was available free any time. We took our snacks onboard and there wasn't a mention from any staff about that. Then again, the snacks made no mess. We used Scoot in style at Singapore airport. Incidentally we used Krisflyer points to get a Scoot voucher and used the voucher to pay the  Scoot in Style upgrade after making our booking. You need to do all that on the website beforehand. It worked perfectly. So we arrived at check-in 3 hours ahead of the Bangkok flight and got about 2 full hours in the SATS lounge. It was worth it as you can eat and drink a lot during 2 hours! The Bangkok flight was pretty full as it was a public holiday, but Biz class was ok. Again we were offered any drink to go with our upgraded meal.  We got a seat between us empty. It was a good quality experience, I'd do it again any time. Behind us was the quiet cabin with no children. That looked good too.","","Couple Leisure","Business Class","Sydney to Singapore then to Bangkok","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Smith","United States","2015-05-31","I flew on a return trip SIN-HKG on a Boeing 787 economy class. The worst part about Scoot is booking on its website. It automatically selects add-ons so you need to stay vigilant when booking your flight. The flights both were ordinary and the 787 cabin was comfortable. I flew on a flash sale fare without any add-ons or checked luggage making my flights worth the money. Passengers with checked luggage and those who need to reserve seats for family members may find better fares on other airlines.","","","Economy","","8.0","5.0","0.0","0.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Eric Howell","United Kingdom","2015-01-23","East Midlands to Malaga If you follow the rules you get a cheap flight but at what cost. The seat is poor even for budget airlines with the leg room the worst I have known in 30 years flying. Then there is the width. Yes I am a big chap but I have never had to ask for an extender belt it went no where near. Dignity lost but cheap fares and safe arrival.","","","Economy","","6.0","1.0","2.0","1.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Morby","United Kingdom","2015-01-21","FR2111 Oct 1st 2014. We have flown with Ryanair many times (EasyJet as well). Between them they are generally the cheapest way to travel. We've never had any problems at all. It clearly states when you book and in later emails you have to check in online. Its not rocket science. Its a no frills budget airline so why should you you get free food and drink? The cabin crew have been ok on our flights. They often use airports further away from the main cities. Again it clearly states this in the airport code name! Cheap fares no frills mostley on time and a safe airline. That's all you need.","","","Economy","","10.0","3.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Glen Hull","Australia","2015-01-21","Without doubt the worst airline that I have flown with. We had to check in at the airport and although my wife's check in went through in time mine missed by a couple of seconds and for this we were charged 70 euro's each. My wife was allocated a seat in the second row and I was allocated a seat in the very last row even though there were plenty of seats vacant together elsewhere in the plane. There was no organisation with regards to queues re both checking in and boarding the plane. When we landed we had to wait for ages to disembark as the ground staff forgot to bring the steps out for the front of the plane and then when went through customs we were asked for our landing passes which we did not have as they were not given out by staff as they were supposed to be. The seats were the most uncomfortable that I have sat on and the staff were not very friendly at all. You are better off paying extra and flying with someone else we will never fly with them again.","","","Economy","","","1.0","2.0","0.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Karen Svendsen Donohoe","United States","2014-12-01","After having travelled BA for several years I was happy to see SAS flying non-stop from SFO to CPH so booked for my trip to Denmark in September for a Nov 5 2014 flight. Unfortunately the flight was cancelled (mechanical) after several hours of delay. It was chaos! At one point only one agent was handling all the passengers. We were given a number for hotel reservation. No hotel nearby had any vacancies. We were also told to call the next day between 10 and 12 to rebook. A co-passenger and I finally found rooms at a motel. He was contacted by e-mail that he was booked on a flight to IAD on United the next morning so I also went back to SFO and through the white courtesy phone found that I was booked on United to ORD SAS to Stockholm and SAS to CPH arriving Nov 7 at 10am. Not having eaten for quite a while I had to buy lunch on United but they did give us a bottle of water gratis. On the SAS flight they wanted to charge for a small bottle of wine until they found out we were the unfortunate SFO passengers and did give us lunch and wine. On the flight to Stockholm they wanted to charge us for a bottle of water! All of a sudden Heathrow Terminal 5 does not look so bad after all.","","","Economy","","1.0","4.0","4.0","2.0","0.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Michael Shoesmith","United Kingdom","2014-11-25","Trondheim-Oslo-Stockholm-Helsinki then Lulea-Stockholm-London Heathrow. A lot of flights but the price was right and very I thought very reasonable and cheap as long as you book well ahead. My flight from Trondheim to Oslo was cancelled (1st leg of my Helsinki flight) but they did thankfully get me to Helsinki on 3 separate flights the same night and I arrived at 12.30am but worked for me. The airline staff were nice and friendly very un-eventful trips and tea and coffee was free - that was all. The airline is now a budget airline and has lost that wow factor. As the price was a bargain I booked but BA would of been my preferred airline as at least you still get food and drink for free! But as I was flying into such expensive airports like Heathrow Stockholm Helsinki and Oslo this was my only option.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","4.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","M Jason","Canada","2013-08-01","Toronto to Lisbon. Left Toronto on time although aircraft seemed old and run down. Once in the air leg space and distance between seats was unacceptable for an international flight with no air conditioning. Air crew made the flight even more miserable with all of them being miserable. On the return flight everything turned into a nightmare arriving in Lisbon flight had been delayed to 8.00 pm rather than our 1pm departure. Given food vouchers and told we would have a hotel upon arrival in Toronto. Once at the gate our flight changed to 11pm departure then back to 8. Finally departed at 11.30pm from Lisbon. The crew were very nice and helpful during the flight. Our connecting flight carrier Westjet had clearly seen this with SATA in the past of connections not being met because of lateness the Westjet check in staff member in Pearson said it was a common sight. I will refuse to take SATA again.","","","Economy","","2.0","0.0","3.0","2.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","M Grapnel","Canada","2013-07-24","2 bad experiences. Toronto to Lisbon return in March 2013. Seats extremely close together. No leg room. Seat ahead of me was able to be reclined far back so the rude passenger in front of me had her head in my lap for the entire daytime return trip to Toronto. Flight attendants took the position that if the seat reclined that far she had every right to sit in it that way. Seats were broken down and upholstery very worn out so that the seat was uncomfortable in the extreme and caused back ache. There was a big mix up with my luggage during flight change in Lisbon. They claimed that my luggage was not indicated as being on the plane. I spent the 3 hours in Lisbon airport trying to solve this problem with no solution available. In the end they let me onto the Toronto bound flight and my luggage was there on arrival. Obviously the luggage count was wrong! So much for luggage security.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","S Whelan","Canada","2013-07-08","Terrible Customer Service. Supposed to leave Toronto on 14 June 2013 at 6.40 pm.- instead we left on 15 June at 11.00 am due to a work refusal by the cabin crew. On the return we were supposed to leave Lisbon at 6.40pm on 28 June - but finally left at 11.30 pm. The Duty Free in Toronto was removed 1 hour before they announced that the flight was delayed - and only 1 hour later did they decide to start to prepare for hotels etc. They knew for several hours that we were not going to leave yet no one from SATA was around - just local ground employees. When we arrived in Lisbon there was no one to help us - after midnight. The SATA booth was closed when we arrived.","","","Economy","","6.0","2.0","2.0","3.0","1.0","","","3.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","David Stickland","","2009-05-05","Manchester to Ponta Delgada Sao Miguel. Sadly the plane was less than one-fifth full. They deserve better. The crew were attentive very pleasant and very helpful with a never-ending supply of free drinks as well as an adequate meal. I would definitely travel with SATA again.","","","","","5.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","C Rowland","","2009-04-05","Manchester to Ponta Delgada via Gatwick. Crew friendly and onboard service was excellent. Newspapers meals and drinks all included in the price of £175 return. I had a nice Portuguese wine and was offered a second drink. On the return the chicken was a bit overcooked but other than that 2 enjoyable flights - something that is rare these days.","","","","","4.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","M Assis","","2008-11-21","SATA My husband & I flew to the Acores return. The flight crews were helpful and pleasant and food was what you would expect on a flight. When winds did not allow our flight from Faial to Flores to depart we were put up in and excellent hotel where SATA paid for all meals and accommodation. Outstanding service!","","","","","4.0","","","","","","","","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Mariam Gani","South Africa","2015-01-19","Jeddah - JNB SV447 12/12/15. Flight was overbooked and crew were searching for any place they could fit passengers. I had my child seated next to me as I paid for her seat. 1 of the crew insisted she was an infant and that we reproduce a boarding pass as he wanted to seat someone in her seat. To my dismay the seats leg rests were broken. I had to ask 3 attendants for blankets it took over an hour of waiting before I was given a blanket. I have travelled numerous times with Saudi this was my worst experience!","","","Economy","","","1.0","1.0","3.0","3.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","N Briguglio","United States","2015-01-05","SV 038 on November 15 SV 560 on November 16 2014. Great service food and all around experience. The check in staff at Dulles Airport were very nice and moved me to a better seat. There were ample blankets and pillows. The food was far superior to other airlines. I really appreciated the lotions and skin fresheners in the bathrooms.","","","Economy","","10.0","5.0","4.0","5.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","L Bayens","Australia","2015-05-20","My Daughter and I flew Singapore to Perth 3 weeks ago. My Daughters baggage was over by 5 kgs so the check-in lady allowed her to remove heavy items and take on board as hand luggage which was great. Knowing that there was no entertainment we had a book and magazines to read and had a snooze. We bought subway at the airport and took it on board to eat. The flight attendant told us it was not allowed but to quickly eat it - which we did. We had no issues with the seats the flight was early arriving into Perth which we were pleased about. All in all a great flight which we could not fault and would definitely fly Scoot again for a cheap flight of $192.00 each.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Nigel Milnes","Australia","2015-05-13","I was on the very first flight out of the Gold Coast to Singapore and felt compelled to write this review. Originally it was a great service with great customer service but all seems to have changed. The seats are uncomfortable the staff are unhelpful and the overhead light and crew call button is on the seat arm and keeps coming on due to just resting your arm on the arm rest. It is cold on all flights I have been on probably to get the passengers to buy Scoot blankets. My daughter recently flew to Singapore and her credit card didn't work for some strange reason. She only had a Travelex card and no cash which meant she was unable to purchase any food or drink. This is not a major problem but just inconvenient. What was deeply concerning was that the crew refused to let her have a glass of water for the whole 7+ hours! I have found the food to be unhealthy and average considering they are not charging insignificant amounts for any of it. Another word of advice is never change your flight unless you have to! They basically charge you almost the same again to change dates. It feels very much as though they have come up with a great concept and then decided to take advantage of any need such as food water warmth and entertainment and charge for it whilst providing the bare minimum of comfort. Like most airlines they even charge you a processing fee for the convenience of paying them. There is no other way to pay so they are guaranteed income from this. Then they have the add on's such as car hotel insurance and so it goes on! Overall an airline that has a great route from the Gold Coast to Singapore seems to have unfortunately turned into an uncomfortable and unreasonable airline. I will use the service in future due to convenience but not look forward to it as I have in the past! Incidentally I would have given them high scores on all aspect in the beginning except for perhaps the food. It may be better to just get the train to Brisbane and fly out from there in future.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Jackson","United Kingdom","2015-01-21","Unbelievable value Stansted to Vasteras (mid-central Sweden) for £49 return. Flight out on time small delay return. Hand luggage taken no problem. Flight crew were good but I couldnt understand their English on return flight. 737-800 decent plane but difficult to use toilet if you are a standing male over 6 feet tall.","","","Economy","","9.0","4.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Richard Allsop","United Kingdom","2015-01-19","Today I had the displeasure of flying with these bunch of amateurs. It is 13th January today and it was very snowy and cold at Knock. Ryanair staff as usual left us all standing in the snow outside the terminal building for ten minutes. It was bitterly cold and those of you who don't know Knock it is very open to the elements. It was freezing. We eventually boarded and we sat for 1 hour 50 minutes whilst waiting for an explanation as to why we were sitting waiting to depart. We were told that Knock airport staff were clearing the running when out of the sky arrives an inbound flight. Neither the cabin crew or the flight deck crew told us anything other than there was going to be a ten minute delay. Just not good enough especially as during the delay the cabin crew were to the front of the plane talking and joking rather than looking after their passengers.","","","Economy","","","4.0","1.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Barbara Norford","United Kingdom","2015-01-19","After spending Christmas with my family in Uberlingen Germany my husband and I struggled back to Memmingen Airport for the Ryanair flight back to Stansted on 27th December in freezing blizzard conditions and it was no surprise to us or other people waiting for the 14.40 Stansted flight that we were advised there was at least an hour's delay in the arrival of the Ryanair flight out of Stansted. Eventually it arrived and we were called to await boarding. We were then told to cross the tarmac to the plane for boarding. However when we reached the plane we were not allowed to board. There was a barrier over both entrances to the plane. The whole plane-load of passengers were kept outside on the tarmac in windy freezing conditions for about 15 minutes. There were babes in arms tiny children and elderly people standing outside a plane we had been given permission to board in freezing conditions. People in the queues were shouting to be allowed to board to no avail. When I returned home I wrote to Ryanair: requesting an explanation as to why passengers were called to board before the plane was ready when the plane was parked just outside the Airport buildings and also asking that the explanation be passed on to all adult passengers aboard that flight. I thought that would be the very least they could do. Ryanair sent an acknowledgement of my letter saying they were looking into the matter and I have not heard from Ryanair since.","","","Economy","","4.0","1.0","1.0","1.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Rejchrt","United Kingdom","2014-11-25","LHR-OSL-EWR-ARN-LHR. Positives: good price to mileage earning ratio. Short connections and convenient timings. Excellent long-haul amenity kits and catering product (tasty meals self-serve snack area including espresso machine cocktail menu large second meal). Negatives: Chaotic boarding with no priority for Star Alliance Gold. Bizarre and inflexible operating procedures - blankets are removed form passengers for the landing when the air con is cranked up to full and everyone freezes (I was told this was standard on all airlines and for our safety yet Economy passengers are allowed to keep their blankets). IFE okay but not gate-to-gate and headphones removed from Business passengers before the landing. Staff with the exception of the purser EWR-ARN terrible with no customer focus all keen to serve quickly and then chat in the galleys. The angled bed is extremely uncomfortable for a night flight. There is no longer any Business Class on the European sectors so travelled in SAS Plus. This product is dire. Plastic boxes with tired cold meats and cheeses plastic cutlery and stale bread even charter airlines in the 1970s managed to serve a better version of this plastic product. Supposedly passengers are able to order for free items from the Economy Go in-flight sales cart - on LHR-OSL this was not offered at all on ARN-LHR it was offered to some passengers and not others and when I requested an item I was told it was sold out even though sitting in row 1.","","","Business Class","","3.0","2.0","1.0","3.0","3.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Klein","United States","2014-11-20","We flew SAS 943 from Copenhagen to Chicago on 9/24/14. We were anticipating a relaxing trip home after touring Europe. However what we experienced was certainly not relaxing or enjoyable. We sat in the middle seats and were extremely uncomfortable because it was very hot in this part of the plane. There was obviously no air conditioning. When we got up to use the bathroom we realized that it wasn't that hot in the other areas of the plane. We traveled during the day and the movies weren't working so we had a 9 hour flight without any access to movies. That made for an extremely long trip especially because it was a daytime flight. To make matters worse my husband was sitting on the aisle seat and the flight attendant ran into him four times with her food cart even through he made it a point to keep his arms and legs out of the aisle. We paid $2100 for our flights to and from Europe. For that amount of money we should not have had these types of happenings. Another trip to Europe is in our plans for next year and unfortunately we will seek out another airline to use for our travels because of our recent experience.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Jani Jansen","Netherlands","2013-05-27","Worst 2 flights with an overall 26 hour delay. Only informed about the delay (on both flights) at the time of departure. Fully checked in and waiting at the airport for hours before they told us the plane was delayed. On the flight from Amsterdam to Sao Miguel after waiting for 3 hours at the airport we were told at boarding time at the gate that the plane hadn't even left the island yet so that it wasn't coming until the next day. Add to that that the planes were old the seats were uncomfortable the flight attendants hardly spoke English (although they were friendly - albeit not helpful) and the food was terrible. I fly a lot and the SATA flights seemed like a good deal but I'll never fly SATA again.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Chris Triggs","Canada","2013-05-04","Worst airline I have flown. Online check-in requires entry of visa information even where a visa is not required. I called to inquire about this and was told to just enter a string of zeros to complete check-in. Plane is tired and very uncomfortable. We ended up caught by SATA's April 23-25 2013 airline strike. The airline confirmed us (I have the printed confirmation sheets) on a new return flight on April 26 and we changed our (separately booked) connecting flights at our cost on the basis of that information. SATA subsequently without any notice changed the return flight to April 27 requiring us to again change our connecting flights at further cost. SATA was entirely unsympathetic. Our return flight which should have been Ponta Delgada direct to Toronto was routed through Boston requiring us to re-check bags go through US customs etc. (and adding 4 hours travel time). In Boston apparently SATA had neglected to inform security of our flight so security initially refused to allow us through with Ponta Delgada-Toronto tickets; this took over half an hour to resolve. When we reboarded the plane it was a mess as no cleaning was done while it was on the ground. Terrible airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Augustine Camara","","2008-10-09","I fly to San Miguel a minimum of two times a year. Overall I find the service good. However pricing of the fare is substantial given the distance 4.5 hour flight and summer rates averaging in access of $800. Winter rates are within the affordable range. If the Azorean government is serious about promoting tourism in the Azores it needs to aggressively address the monopolistic status it grants Azores Express. By having another airline share this lucrative route travelers will have selection of service and potentialy enjoy lower airfares. This could translate in increase tourism to the Azores.","","","","","4.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Patrick Tierney","","2008-10-05","Several years ago I made a very negative submission about this airline. I now travel monthly with them from London Gatwick direct to Ponta Delgada. The service is now good and a great improvement. The only negative is with reference to the price of tickets which are still outrageously high. Another curious experience is the use of Christmas music being played even in high summer? If you send an e-mail with reference to an enquiry they can take up to a month to reply in awful cut and paste English with little comment on the initial complaint or request - call them instead!","","","","","4.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","J van den Berg","","2008-09-17","Recently flew Sata Internacional from Amsterdam tot Ponta Delegada and return and the experience was very good. On time clean and modern A320 aircraft and friendly staff. Free newspapers headsets hot meal and bar service. Inter island flights with SATA Air Azores were mostly slightly delayed and are basic with free seating and no inflight service whatsoever (except for the occasional local newspaper) but got us from A to B safely.","","","","","4.0","","","","","","","","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Kappen","Saudi Arabia","2014-11-06","RUH to LHR SV117 16/10. We left 15 minutes late and landed 1 hour late with only a smile as an answer as to why. Food no taste or texture. Entertainment genre all the same. We flew through about 1.5 hours of turbulence the captain put the seat belt sign on but most ignored it and the crew carried on serving drinks - not ideal carrying a hot drink when the aircraft is bouncing around.","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","D Walker","Australia","2014-09-01","KUL to MAD via JED. Flights were all on time. Food was pretty good better I thought on the JED to MAD sector with proper mental cutlery used. Very good entertainment. Seats very narrow with more space between seats on the KUL to JED flight being 777-300 than the JED to MAD sector being a newer A330-300. Attendants were nice mainly from the males. The ladies were rather cold and snappy. However the airline is pretty good and seems to fly to many places with very good airfares. The only let down is Jeddah airport. Much prefer Muscat or even Dubai.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","P Lee","Singapore","2015-05-08","TZ6 Singapore - Gold Coast on 777. Seats were hard felt very comfortable mid-way through the flight even though I have short legs. The reading lights kept coming on as we ""hit"" the light buttons located on the side of the arm- rest as we turned to relief body stiffness due to the discomfort of the seat. We sat 3 in a row and ordered the premium meal. I noticed mine was the biggest portion of 3. One of the portions was noticeably lesser probably about 85% of mine. There was a water point providing basic drinking water or you had the option to purchase bottled water. This is our first time flying with Scoot. Other than the uncomfortable seat overall it was OK for me and I will probably fly Scoot again. Looking forward to my return flight TZ5 on the Dreamliner. TZ5 Gold Coast - Singapore. Dreamliner seat was so much more comfortable. The soft and creative lighting makes it very pleasant. The windows shades also helps to create a soothing ambience. I like the sensor toilet flush wash basin tap and auto water drain - so much more convenient. It is sad that with such an updated and modern plane there was no drinking water point provided and basic drinking water had to be purchased. The reading light is now located on top of the arm rest and it keeps coming on as we rest our arms on the handle. Our pre-booked premium meal on this return trip was served without the Haagen Dazs ice cream. After we asked about the missing ice-cream we were given a bar of Toblerone chocolate and were informed that our meals come with Toblerone instead of Haagen Dazs. Naturally we were disappointed that we did not get what we have paid for. Will I travel with Scoot again? Yes so long as I do not need to buy basic drinking water on board and I get my meals purchased. If Scoot cannot deliver the meals purchased online they need to reconsider their model of not allowing outside food and drinks on board. There was a meal change after I booked my ticket and meal. I don't take beef. Luckily the change did not put beef on the table for me. Otherwise I will stay hungry despite having booked my meals.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","K Kenneth","Singapore","2015-05-05","TZ2-TZ1 (SYD-SIN). My previous experience with their 777s were not so great especially the seats which were as hard as rock. However they have changed to the new 787 Dreamliner since then and I had a much better experience this time. Food was below average the portion still wasn't able to fill my hungry stomach. However the seats on the 787 had much better cushion and more legroom. I realized that you don't need an IFE if you are willing to pay US$30 to surf the Internet for the entire trip and a bit extra for power if you are running out of battery (though I didn't see anyone paying that in economy). The only reason IFE still exists is when you don't have access to Internet or your phone. If you don't really care about travel prestige not having hot towels and complimentary toiletries is fine willing to eat before you board and is trendy enough to substitute IFE for Internet access then you can get a really good deal out of this airline which consistently offers half the ticket price of legacy airlines over long-haul routes.","","","Economy","","7.0","4.0","4.0","1.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Burch","United Kingdom","2015-01-19","Lanzarote one way flight from Bristol 8th January. A handful of minutes late departing and arrived Arrecife half an hour early. Totally uneventful flight. What more do you want?","","","Economy","","10.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","U Kelly","United Kingdom","2015-01-14","Ryanair is fine to fly most of the time to get from A to B and if you can go hand luggage only. But that isn't always possible and today at Alicante the Bag Drop was pretty shambolic and stressful having to queue for more than an hour to drop off a case with people getting more and more frantic as the clock ticked by. It might have been because they had about 6 full flights scheduled one after another in a 2 hour period and only 3 desks for bag drop off. Plus they were charging everyone who was even just slightly over the weight which led to queues being at a stand still as people tried to rearrange their luggage or go and sort out the extra payments. If this is a frequent occurrence (will be watching as am a frequent flier) I will definitely avoid Ryanair as much as possible in the future. I will and have paid the premium for the extra business fare but the huge omission is that there is no priority drop off. Unlike Easyjet who give priority at bag drop if you have speedy boarding/easyjet plus. Makes the business fare bundle all a bit pointless since you have allocated seats anyway. If Ryanair introduced a priority drop-off as an optional extra I would happily pay it rather than stand in a queue for an hour.","","","Economy","","5.0","3.0","3.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jones Alexa","United Kingdom","2015-01-14","Rome to London Stansted 31 Dec 2014 cabin crew never greeted or smiled as we boarded plane - looked very fed up and engaged in no personal chat during the flight. Very uninterested and worked more like zombies going through the motions. Flight was good and would travel with them again. I paid £136 return - it might be cheaper than other airlines but surely the staff represent the airline and what did this service say about Ryanair?","","","Economy","","6.0","3.0","1.0","3.0","","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Billy Chasiotis","Greece","2014-11-06","I travelled with SAS from Stockholm to Athens. Quick boarding. The staff were unfriendly but the food was tasty although we had to pay for it - I paid 8 Euros for a breakfast. The plane was dirty.","","","Economy","","6.0","3.0","2.0","3.0","1.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","T Kemp","Denmark","2014-11-03","CPH-SFO in SAS Plus. SAS Plus is not quite business but far better than Premium Economy on most airlines. For example I've flown Y+ on KLM which basically means a little more legroom but otherwise the same as Y. With SAS Plus however you get FastTrack security check Lounge Access (at least their CPH lounge is pretty good with showers decent food and alcohol selection and fairly quiet at least when I flew quick internet access). The flight itself is in a bit wider seats than Y (wide enough to not be a problem I sat next to a ""heavier"" gentleman and we had no issues with the shared armrest) and with more than enough legroom. The food and drink service is also much better than in normal Y class. Unlimited alcoholic drinks and snacks throughout the flight and fairly good inflight meals (both dinner and breakfast - I really enjoyed the breakfast) with steal cutlery ceramics and glass instead of plastic plastic and plastic. Together with the 200% FF miles earning this was all a good value compared to regular economy. Especially if you upgrade through OptionTown. The only negatives is the tiny and dimly lit IFE system - I would have been better off watching a movie on my phone or tablet. However movie selection was good and recent (with at least a handful of the current year's blockbusters already available). And as always with SAS the cabin crew was excellent.","","","Premium Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Michael Stetter","Germany","2012-09-25","LIS-PDL: Funny enough we had to claim and re-check our bags in LIS (arriving from MUC with TP) even so the SATA Flight operated on a TP code also. Ground crew very helpful and friendly; A310 aircraft well past its prime with very tired seats but clean. Bar service features nice Azorean beer/wine. Sandwich and ice cream served after take-off. The toasted sandwich was the most disgusting piece of food I have seen in years. In general TAP seems to be the better ride to the Azores.","","","Economy","","6.0","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Alexios Doukas","Germany","2012-09-23","Munich - Ponta Delgada and return; stop-over in Porto. Both flights departed on time and arrived slightly ahead of schedule. The crews were caring friendly and professional. Basic in-flight entertainment (music film/short videos and information regarding the Azores) which is more than enough for the time one spends on-board. Full meal and drinks service on the Munich - Porto sector snacks and drinks on the Porto - Ponta Delgada sector. A nice and well-presented magazine with useful information for anyone travelling to the Azores. The ground staff in Ponta Delgada was also very professional and helpful (especially concerning inquires on hurricane Nadine and its effect on our flight). Overall great value for money a professional airline offering basic and good service with a flavour of Azorean culture. It has been a very pleasant experience I would definitely fly SATA again.","","","Economy","","8.0","","","","","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","D Andrade","United States","2012-09-03","Our trip from Boston to P.Delgada was ok except for the cramped seating and rude service from flight attendants. On the way back to Boston from P.Delgada was a nightmare for any parent travelling with a 5 yr old boy. They boarded us on time we took our seats and then waited and waited! Finally after an hour and no take off SATA informed us that we were waiting on 30 passengers that were still in Santa Maria. My son had started to become inpatient after about an hour and a half so I asked if we could go back into the airport with my child to stretch a little and the attendant told me no. They didn't even play a movie for us. After about 2 agonizing hours the 30 passengers arrived. Finally after boarding us 2.5 hours early the plane was finally ready to take of. Employees are unprofessional and disorganized.","","","Economy","","1.0","","","","","","","1.0","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","Sandro Parranca","","2008-09-17","Me and my wife went on a trip from Lisbon to Ponta Delgada. Our experience was poor. For a 346 Euros (one-way) each person on a 2 hours flight a bad sandwich was served the flight attendants made a big effort on smiling and the planes are very old. The bad news is that they are the only airline that flies to S.Miguel.","","","","","1.0","","","","","","","","0"
"sata-air-azores","/airline-reviews/sata-air-azores","SATA Air Azores customer review","M Vanderhorst","","2008-09-11","Flew out of Toronto direct flight to Sao Miguel- three hours late. Gate change occurred due to late takeoff. When announcement was made for passengers to board there were no Sata personnel to board the passengers. Much confusion was evident. Onboard the cabin crew were miserable and rude to passengers. Little attempt was made to speak English to those passengers who did not speak Portuguese. The meal was not hot nor tasty best part of the meal was the dinner roll and the wine. Most likely will be the last time I fly Sata. There are other airlines who fly direct.","","","","","1.0","","","","","","","","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","R Scholten","Netherlands","2014-08-28","SV447 JED-JNB 26/07/2014 on Boeing 777-200. Check-in was efficient but Jeddah Airport is very chaotic. Flight was overbooked but on time. Flight attendants were friendly and helpful. Special meal and several drinks were served. Meals tasted good. The IFE system was great. However the seats were quite old and not very comfortable.","","","Economy","","8.0","3.0","4.0","5.0","5.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Sahli Goenawan","Indonesia","2014-08-26","Flying SIN-RUH-CDG-RUH-SIN. From Singapore Changi T3 on 30th July 2014 B777-300 ER there were only 22 passengers onboard to Riyadh. Beautiful new clean aircraft watched 3-4 movies. 2 meals served to RUH from SIN and I had a 4 hours connection before continuing to CDG Paris on a B777-200ER. Cutlery onboard this flight were Stainless steel while from SIN-RUH they were plastic. Both flights were on time. Allowed 2 pieces of luggage. On the return flight from CDG Paris on 15th August 2014 to SIN via RUH the flight was on time on a B777-200 ER. Had to wait 7 hours at Riyadh Airport to connect to SIN flight on B777-200 ER as well departed on time. Again plastic utensils from RUH-SIN flight. Nothing to complain about.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","P Armstrong","Australia","2015-05-04","Scoot is now flying the 787 Dreamliner from Sydney to Changi on TZ1. We have come across reviews saying a potable water tap is available in the galley. This is no longer the case. The only drinking water available on the flight is purchased bottled water at 4SGD / 330ml even if you have your own container. Be aware that row 42 has no window at all. Bearing in mind Scoot is a LCC the overall experience was excellent (for the price).","","","Economy","","8.0","4.0","5.0","0.0","1.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","B Bird","Australia","2015-04-28","Flew Scoot biz Perth to Singapore return. Brilliant. Great seats. Excellent service. Left on time and arrived early. Take your own entertainment. Food basic but good. Remember what you paid and appreciate the amazing value for money. Will definitely use Scoot Biz again. I suspect the Biz part is important. Don't know about economy but Biz seats were huge and comfortable and worth every cent.","","","","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Merry","United Kingdom","2015-01-14","Malaga to EMA due to snow we were told we would be diverted to Stansted Airport. Subsequently we were provided with a coach back to EMA. The second half of this journey proved very challenging due to the snow but we arrived at EMA 3.5 hours later. Although very stressful at the time we appreciated the speedy response in getting us to EMA.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Brady","United Kingdom","2015-01-14","We have flown Rysnair on the Birmingham - Trieste route 2 or 3 times a year for the last 4 years. This route hasn't appeared for 2015 and having contacted the airline all it can say is ""keep looking"". This simply isn't good enough. Ryanair will know already if it will operate this route this year. I suspect they want passengers to book alternative routes but Stansted really isn't an alternative for us. We live in Staffordshire and petrol plus car park fees would cost more than the price of the flights. Come on Ryanair.","","","Economy","","7.0","2.0","3.0","1.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Dean","United States","2015-01-11","Tallinn to Milan first and last time flying with Ryanair. Ryanair is by far the worst airline I have experienced in terms of customer service fees and travel experience. This was our first time flying with Ryanair and after booking our flight we were traveling often without internet service when we got to the airport to check-in 2 hours before our flight we were informed that there would be a 70Euro fee/person! We had no email from Ryanair about the need to check-in online 2 hours before departure. The online check-in cut-off time is arbitrary as it serves no purpose other than a deliberate tactic by Ryanair to extort additional funds from paying customers who at that point have no alternative but to pay and board the flight. We then were forced to wait in a crowded gate area and our flight departure was delayed by over an hour. During our time at the gate several Ryanair ""customer service"" agents made their way through the crowd demanding that some passengers must check their carry-on luggage. Almost every passenger with more than one carry-on item was ordered to leave their additional carry-on at the ground by the plane to load in to the hold. After making our way across the runway in freezing rain and snow we slowly made our way up the outdoor stairs to the plane only to be met with a surly male steward who was talking with a staff member instead of greeting passengers. All of the staff were rude and only spoke to passengers to ask to purchase items. Every item including water was provided only for a fee. We arrived in Milan only to be told that we had to sit on the plane to wait for a bus to take us to the terminal. One bus came and filled with passengers. We were in the back of the plane so we had to wait another long period for another bus. Bottom line - this was the worst travel experience in my 30 years of global travel. Yes the airline industry has changed significantly to cut costs and keep fares reasonable but there is no need to intentionally make customers feel worthless. I will gladly pay more for a flight to not be extorted for additional monies and to have a smile and a friendly hello delivered by the airline staff.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Finden","United States","2014-10-31","ORD-ARN on A333 14-Oct. Lie flat seats and cabin were a bit worn but provided overall OK comfort. Staff was reasonably friendly and had good presence during flight. Food was good for both main and arrival meals. Lounge was good in Chicago. Amenity kit provided with mask socks etc. Flight boarded a bit late but arrived on time. Overall good flight experience.","","","Business Class","","7.0","3.0","4.0","4.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","O Eklund","Norway","2014-10-28","SK4714 Rome (FCO) - Oslo (OSL) 737-800. 1hr 50mins delay due late arriving aircraft and FCO ground services. Hard and uncomfortable Recaro lightweight seats which we spent more than four hours in due to the delay. Crew were friendly and informative. Low-cost airline service during flight but coffee and tea was offered free of charge as well as Norwegian newspapers. The much advertized on board WiFi was a disappointment (again). The SAS welcome-and-commercial page loads instantly while some newspapers and independent sites took 11 minutes to open. Some ordinary pages did not load at all due “request timeout. Most passengers in my area just packed away their PCs.","","","Economy","","6.0","1.0","4.0","2.0","1.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Linda Silveira","United States","2012-08-28","We flew from Faial to Ponta Delaga for a connecting flight into Boston on 08/18/2012. We arrived in Ponta Delgada at 11.45 am and was to board a plane for Boston at 2 pm. Flight S4221 was delayed out of Lisbon and 12 hours later SATA cancelled the flight. Me my husband and 4 year old daughter helplessly sat at the airport for 12 uneventful and agonizing hours waiting for news! At 12.30 am they finally informed us that the flight was cancelled and they didn't have enough rooms for everyone. SATA staff should have offered vouchers to families with children first similar to how airlines handle boarding. SATA was very little help and we were on our own. The next day other travelers who were lucky enough to get a voucher told us that hotels didn't accept SATA's voucher and that they would have to pay the hotel and the traveller needed to get reimbursed from SATA. At the airport SATA staff gave some of the travellers a difficult time about getting reimbursed. It was complete and utter chaos.","","","Economy","","","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","James Rice","United States","2012-05-14","Boston to Lisbon their version of business/first class. Unacceptable. We booked this flight as it met our needs and paid the extra for the premium seats so that we could sleep. Our seats row 3 A and C were the only ones that did not recline due to the placement of a closet. We were not allowed to move as they had given the extra seats to non revenue [employees] passengers. I have written to the company many times to complain about this issue but so far no reply.","","","Business Class","","","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","William Nelson","Canada","2012-02-07","Ponta Delgada to Toronto. As always the crew were pleasant and helpful but dinner was terrible with no choice and very tough steaks - most were returned uneaten. Club class lounge at Ponta Delgada is poor - one step up from the past couple of years. The use of KLM in Toronto is very pleasant and Lisbon's lounge is lovely.","","","Business Class","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Abrar","United Kingdom","2014-08-20","Terrible service on SV121 RUH-LHR on 19/8/14. Flight left on time. This was a morning/lunchtime flight. The crew served a breakfast which was pathetic in content and size. They then insisted that all the window blinds be closed - surprising since that this flight was not so early in the day that people would need to sleep. Passengers were treated like children - fed and put to sleep. The explanation appeared to be that the crew wanted to and did completely disappeared for several hours. About 90 minutes before landing there was another so-called food service (an awful sandwich). Passengers left this 6.5 hour flight hungry. In complete contrast on the flight to Riyadh they served two proper meals.","","","Economy","","","3.0","1.0","1.0","3.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Mitra Dipankar","India","2014-08-15","Mumbai to Washington. The flight timing was absolutely right - 9.30 pm. Most other international flights depart Mumbai at ungodly hours and we were quite happy not to have to wait some extra hours for that. The check in staff were courteous and the process was smooth though with a little wait for a computer glitch. We had some odd seats but the onboard staff were nice enough to accommodate us in the rear double seat which were empty. The first halt to Jeddha was only 2.30 hrs away. The food service started quite early and we were served a tasty and sumptuous dinner onboard. Inflight entertainment had good variety but the touch screen in front of me was not responding to touch so I had to make do with my wife's screen who promptly went to sleep. This was a tolerable glitch. The Jeddha halt was for 6 hrs. Immediately on reaching Jeddha we were quite surprisingly given meal coupons (approximately worth $20 each). There was however only one restaurant where the coupon was valid and the options were only between veg/non-veg. The food was indeed very good and sufficient in quantity. The airport is small and quite cramped though clean and with sufficient seating arrangement. The seats are good enough for a short wait but no place to take a nap on. The toilets were clean but watery and wet all over. This is primarily due to the reason that local people are in the habit of washing their feet in the washbasins. Next leg of our journey lasting 15 hrs was also excellent and enjoyable. The inflight crew was nice and polite and were in good attendance. We are now awaiting our return flight middle of Sept. '14 and hopefully will have the same experience as on the outbound.","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Dy Mon","Singapore","2015-04-14","Flew SIN-TPE-SIN. Both flights used old B777s. Everything was okay except for the web check-in which they don't have. Oh they have but you have to pay for this very basic/necessary service.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Knibbe","South Korea","2015-04-10","I flew from Incheon to Taipei. The plane was on time and the service was fine for a low cost airline. I found the food and drinks to be rather expensive. $8 for a small can of beer! The worst thing about the flight was the old 777 plane. For some reason they revved up the left engine to full blast when the plane was parked and then throughout the flight that engine's rev level was continually and dramatically going up and down. Perhaps it was okay but it certainly didn't sound okay. It will be good when these old planes are replaced with the 787s.","","","Economy","","6.0","4.0","5.0","0.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Dare","United Kingdom","2015-01-05","I have no issues with Ryanair. Given how cheap the tickets are I think the airline offers a good deal. Ok the seats aren't the most comfortable and the cabin crew are expected to sell sell sell but who cares. I can get to many European destinations for less than the price of a return train ticket to London (just 50 miles away from where I live). I am happy put up with a few minor inconveniences for deals like this. Just one minor gripe - I hate the recorded fanfare when the plane lands early or on time.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","I Wallace","United Kingdom","2014-12-31","My wife and I live in Spain and had booked a flight from Malaga to Stansted and a return flight from Stansted to Malaga some five weeks later. The night before our flight out of Malaga I duly went online to the Ryanair website to do the Online Check In. I filled in the flight details and submitted it then there was on option to print the Boarding Pass however I didn't have a printer my apartment so I assumed that since I had submitted the details all would be fine. This was not the case however. On arrival at Malaga Airport the next day we went to the Ryanair check in point that was at least 100 metres away from any other check in desk (probably so that other passengers could not hear any passenger complaints) We were asked for our Boarding Passes. I said that he had checked in online but had no way of printing the Boarding Pass. The Ryanair representative said that her computer was not showing that the Online Check In had been done. Although I insisted that I had submitted the Check In form online there was no way that I could prove it. The Ryanair Online Check In requires that the submit button is clicked on numerous times as it wants to sell extra luggage allowance hotels car hire and selected seats. If the submit button is not clicked on by-passing each of these selection options then the Online Check In does not go through. The Ryanair representative said that we would have to pay 70 Euros each for not submitting the Online Check In and for printing the Boarding Passes but as an alternative we were then told to take our laptop to the Ryanair Information Desk where they could have 15 minutes of free use of the Wi-Fi to find the details. The Wi-Fi was password protected however and the Ryanair staff member was not exactly showing any signs of wanting to help. I am of the opinion that it was extremely difficult if not impossible for a passenger to be able to retrieve the data. With time to board fast approaching we had no option but to pay 70 Euros each a Rip-Off total of 140 Euros to print two boarding passes. No wonder that several review sites describe Ryanair as ""The World's Most Hated Airline"".","","","Economy","","2.0","3.0","1.0","0.0","","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Singletary","United Kingdom","2014-10-22","Went from CPH to LHR arriving at the newly reopened terminal 2. Overall it seemed similar to a low cost carrier experience with just a few extras especially since I'm a Star Alliance Gold member. Overall the flight was acceptable without any problems.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Singletary","United Kingdom","2014-10-22","Flew ORD-CPH which was overall an okay experience. My friend warned me about some of the amenities being a bit outdated and I did find the selection of films available dated back to the 1980s as far as I could tell. Both meal services were okay though and they also offered coffee tea and bread around the times of the meal services something I'd only ever experienced on ANA and therefore a 5-star element I didn't expect.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","James Manner","Sweden","2014-10-13","ORD-STO in business in October. Brilliant idea of SAS to have it's own lounge adjacent to it's gate at ORD although the lounge is tiny and can get smacked. Once aboard the crew a were as they mostly are on SAS flights attentive and polite hanging of your coat and welcome champagne upon seating. The cabin itself is showing age but they are to be replaced from beginning of 2015. Chairs are very comfy for seating but not really for sleeping as they are not flat and you tend to slide off. Food should be improved as goes for presentation although it is tasty and portions are good. No problem to taste two dishes upon request. Flight on time. Looking forward to their new long haul cabins as a Eurobonus Gold member.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Rita Girzone","Switzerland","2011-10-11","I flew with Sata Airlines this summer while traveling in the Azores. As there was some difficulty with the online booking of my flight I called the airline and was assisted by a very kind and helpful representative. Unfortunately I became ill during my trip and needed to change several flights. All customer service representatives were very courteous attentive and helpful. The supervisor involved was also very understanding and flexible waiving the penalties for a flight change due to illness. I very much appreciated these positive experiences with Sata Airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Hannah Bale","United Kingdom","2011-08-23","Flights to and from Punta Delgada 2.5 hr delay outbound should have merited some explanation/apology from ground staff at Gatwick. New plane was comfortable and flight crew friendly and efficient. A shame then that ground handling at Manchester was so awful. Given that this is a weekly flight there should be a better system for dealing with transit passengers.","","","Economy","","9.0","","","","","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","F Stein","United States","2011-07-25","We found SATA to be better than the major international carriers from the US to Europe. New planes comfortable seats good food and excellent friendly service. We took off and landed on time.","","","Economy","","10.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Kappen","Saudi Arabia","2014-08-08","I flew JED-LHR-JED. Aircraft very comfortable and plenty of leg room. Boeing 777. However service was very poor. Flights were less than 25% full and staff paid no attention they allowed phones to be used whilst taxing and during takeoff and exerted no control over passengers. Pilot didn't tell us we were about to land he just switched on seat belt signs. Food was poor my meal was dry and tasteless. I won't fly again unless only option.","","","Economy","","1.0","4.0","1.0","1.0","4.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Farida Reza","United States","2014-08-03","Attractive price and on-time every time made me buy DAC-WAS-DAC tickets for the fourth time. I travel twice a year to Washington and in spite of the long transit it is worth it. However during my last trip I was very disappointed to find that I could not use the ALFURSAN lounge with my priority pass even when I offered to pay for the lounge they refused. I spent 16 hours in the airport without a transit visa I could not go to the Terminal 3 where I was told my priority pass could be used also I could not check into a hotel. Overall it is a wonderful airline but some arrangements should be made for passengers on long transits.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Dorrington Rosalind","Australia","2015-04-08","My husband and I had were booked on flight TZ6 which was to depart from Singapore to Coolangatta airport at 22.25pm 5/4/2015! Because my husband is in a motorised wheelchair we arrived early and paid $5pp for an early check in to avoid any hassles. The staff member at check in was extremely helpful and changed our seating from 42 H & J to 23 B & C to be closer to the exit and toilets. On our arrival to the departure lounge we were approached by an employee with a manual wheelchair and he told my husband to get in it! We explained several times to him that the wheelchair was unsuitable and that a smaller chair was necessary to get him on the plane. We finally got on board the plane and they took the small wheelchair off the plane! I asked ""How will my husband get to the toilet if there's no wheelchair on board the plane?"". The fellow from the departure gate got into an argument with the stewardess and we understood that he was telling her that she and the other stewardesses would have to carry him to the toilet which was approximately 20ft (6metres) away! My husband told the fellow that he was too heavy for them to carry him! Eventually other male passengers agreed to carry him. A few minutes later the staff member demanded I disconnect the battery on the wheelchair! I told him several times that it was disconnected. By this time both my husband and I and were getting very upset. A few minutes later the departure lounge man came back and said ""Good news the wheelchair is on board because it's a dry cell battery"". He had kept the plane from departing for almost an hour we finally flew out at 23.10pm! Because of him  this experience has made us realise that although the stewardesses were extremely polite and helpful Scoot is not worth travelling on!","","","Economy","","","0.0","0.0","0.0","1.0","","","0.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","M Philippi","Australia","2015-04-08","March 2015 Gold Coast to Singapore to Taipei and return with stopover. Be prepared and read the fine print as if you don't expect anything other than what they say you won't be disappointed! The flight was very cheap and absolutely no frills - no pillows blankets tea or coffee included. They are clear about this on their website any extras have to be paid for. Do not expect staff to be there to look after you although I found them all to be pleasant and polite. The food did not look to be worth buying we took sweets and small snacks for the kids and were not questioned on this although customers in front of me were asked to put their own food away. There was a free drinking water dispenser near the toilets on all the planes we travelled on but you had to go and get this yourself in your own bottle or cup. The seats were reasonable (except for the dreadful position of the call button). They like to board the planes really early so be prepared for that. We left on time each flight with one major upset with one flight where 2 hours from Singapore to Taipei we had to turn back to Singapore due to a medical issue with a passenger on board. I was surprised we did not even get a free cup of tea after what was ultimately a 5 hour delay - beyond their control admittedly but some recognition of the inconvenience would have been appropriate. Another delay due to weather when leaving Taipei was affecting all aircraft so once again frustrating but not their fault. No problems with baggage at all and although a very slow check in at Gold Coast Changi and Taoyuan check ins were a breeze. Did saving around $4000 in fares for a family of 5 make up for the inconveniences of the flight? Absolutely! Be prepared for the flight and you can splurge a lot more on the important stuff - the actual holiday!","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","T Hardy","Australia","2015-04-08","SYD-SIN return. I have only flown once with Scoot and had no real problems. The boarding at both ends was highly efficient and there were no outstanding delays. The 'love seats' were reasonably comfortable with enough leg room. It appears however that I may well have been very lucky. The value for money is excellent but if you can afford it then certainly fly with a full service carrier. Once you pay Scoot for all the add ons the price difference is not really that great. I myself have booked to fly with them again but if I had the money I would not. At the same time I would not consider SIA as Scoot is their offspring.","","","Economy","","10.0","4.0","3.0","3.0","1.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Austin Jones","United States","2014-12-31","Round trip from Barcelona to Porto for 38€ direct. Unbelievably cheap. The service this year is much better than prior years. Follow the rules and expect the worst and you will be pleasantly surprised. Print your pass ahead of time get your passport stamped and only take a carry-on.","","","Economy","","5.0","2.0","3.0","2.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Simons","Greece","2014-12-22","Although some people had not spoken very well of Ryanair. I have the opposite to say. In both destinations in Athens and Stansted I found the staff very polite and very helpful. They were very organised and I was pleasantly surprised. The seats on the aeroplane were not too comfortable but for a short trip it didn't matter. The plus point was that travelling with a small child the arms of the seat lifted up and being flat it was easier for my daughter to sleep on the journey. The only down point that I could say is that the staff talking on the intercom I could not understand very well their English or Greek. This could have been a fault of the intercom. I found them excellent and compared to other airlines very competitive. It was the first time I had travelled with them and would do it again. I gave fair for value for money but that's because all flights from Greece to England are far too expensive. Please bring the price down or make more offers.","","","Economy","","10.0","3.0","5.0","4.0","","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Vainionpaa","Finland","2014-10-01","Booked SAS PLUS for HEL-CPH-VCE BLQ-CPH-HEL. One should know that their PLUS service in Europe is basically economy class which includes: flexible rebooking and cancellation extra luggage fast track seat in the front cabin lounge priority boarding free meal/ snack/ drinks from menu (yes menu list with prices are for GO passenger for purchase but for you: free don't misunderstand this) and a chance to get middle seat free if cabin is not fully booked. On half of my flights middle seat was occupied. SAS has professional crew with positive attitude towards you. Pillows and blankets were provided for early departure. Flights were on time and procedures both at the airport and on board were smooth and fast without a rush. 22hrs before flight it is possible to download free newspapers and magazines from their app I think this is great idea enjoyed reading them on trip to airport in lounge and onboard. Will definitely book PLUS again although I miss that empty middle seat and a real business class service.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Baumhardt","United States","2014-10-01","Terminal staff very disorganized. Could have been better. Form required by US no readily available to those in the back of the line. Much lost time with filling out this form. The cabin service was very slow. We sat with trays ready for pick up for 45 minutes. This was very inconvenient for those of us that needed to get up to use washsrooms. Not very friendly either. The flight from Frankfurt was delayed in takeoff and the Copenhagen to Chicago flight was delayed. I am still recommending SAS for the price that I paid.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","S Rasmussen","Denmark","2011-07-20","CPH-FNC return. All flights on time with no delays. Food service was not bad but certainly not of a good standard. You must pay for alcoholic drinks this is OK but prices are unfair. Cabin Attendants were uninterested and not enthusiastic about service. Security procedures in focus.","","","Economy","","5.0","","","","","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","A Medeiros","United States","2010-09-17","I flew through Lisbon to S. Miguel. The flight from Lisbon was delayed for hours with no reasonable explanation given. However the most disturbing thing was the attitude of the SATA staff in Lisbon - the most unprofessional personnel I've come across. It was like they were doing passengers a favor by answering our questions and doing their jobs. If they dislike customers and customer service so much they should find another job. Wish there was another airline flying to the Azores. SATA is unjustifiably expensive but in order to avoid these guys I'd be willing to pay a little extra.","","","Economy","","2.0","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","A Silva","Canada","2010-08-14","YYZ-PDL-YYZ on old A310. SATA use KLM Airlines Lounge in YYZ which is a top notch facility. Outbound flight was clean and uneventful. FA staff on executive class was friendly and interactive. Meals good and service excellent. We were the third flight arriving on PDL within minutes of each other two of which from YYZ. PDL is undergoing extensive renovations passengers were bussed to the terminal. The nightmare began when only two custom officials were available to handle three flights whilst the automatic digital passport reader on the express lane was out of order. Custom officials did their best to expedite procedures but SATA ground crew were totally worthless. SATA older A310s are configured to carry 222 passengers with only 18 on executive class. Although one pays CND$200 extra for the privilege of traveling first class there is nothing executive about the more spacious 2-2-2 seating arrangement. Upholstery is old and uncomfortable and the entertainment systems (TV and audio) did not work nor did the inflight map. SATA Executive Lounge in PDL is a little room with few couches with a tiny bar without an attendant and a padlocked refrigerator. I asked one the two attendants at the reception desk if she had cold beer to with she replied yes. And that was that. FA was the same as two weeks earlier.","","","Business Class","","5.0","","","","","","","1.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Hafez Mohamed","Egypt","2014-07-06","Cairo-Manila transit in Dammam on Airbus flight was fine. Seat in Emergency Exit was good and food was good as well. From Dammam it was a Boeing 747-400 it was fine but the seat was not that big service was good and crew provided what you wanted and entertainment was fine. Going back from Manila to Riyadh my flight was delayed 13 hours they provided a hotel to us during this period and the hotel was good. I'll strongly recommend Saudi.","","","Economy","","7.0","5.0","5.0","5.0","4.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Butt Khurram","United Kingdom","2014-06-04","MAN-JED-DXB-JED-MAN. Overall a very pleasant experience. Food was plenty on all sectors. All four sectors were fully booked. Inflight entertainment was good. Both my children were served children's meal as requested. Activity bags were given on all four sectors for kids. All flights on time and comfortable. My only disappointment was Jeddah airport because I had 5 hours transit on my way back to Manchester. Most of the security staff at Jeddah airport did not speak English which made it so difficult to explain. We were given a dinner voucher for our 5 hours transit which was plenty. Jeddah airport is ok for short transit but being a single father and two sleeping kids I had a bit of nightmare at the airport for 5 hours but I can not rate the airline bad because of Jeddah airport. I would not mind flying with SV again. A good experience.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","S Tan","Singapore","2015-03-25","16 March SG to BKK TZ302. 18 March BKK to SG TZ 301. This is my 2nd time taking Scoot to Bangkok this time in their business class. Staff were attentive and quick. Excellent leg space too.","","","","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Dayah Shin","Singapore","2015-03-25","19-20 March my first and last trip with Scoot TZ 8 and TZ 7. The cabin crews were fine despite a long delay. From Singapore to Perth I booked a 13.10 hrs flight but the night before I received SMS that stated that my flight was delayed to 16.45 hrs. I arrived at Changi Airport at approximately 14.20 hrs quickly head to departure hall for boarding pass and I saw the flight departure details screen and it stated TZ 8 re-timed to 18.00 hrs! I rushed to the counter for an explanation. The Scoot personnel did not apologise and would not explain the reason for the delay. They gave me a meal coupon of $10 per person. My return flight on 20 March the same thing. I book the 19.10 hrs flight and it was delayed to 22.35 hrs! This is with no meal coupon. I am so disappointed. I am sure that this going to be my first and last trip with Scoot airlines.","","","Economy","","1.0","2.0","3.0","3.0","0.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Annamaria Barling","Australia","2015-03-25","Travelled on 21st February the flight was great seats were pre-booked but the food was awful a lot of people complained and left it the croissant my husband had was still half frozen and tasted awful. Lady behind me asked for a cup of water and was told ""you have to pay"". Also paid money to have same seats on the way home a 2 seater were given 3 seater and were told you have a spare seat between you but if someone needs it they have to sit there so why did we pay for special seating. The flight over was great the planes seemed pretty quiet but on the way home with the new Dreamliner it was a lot noisier.","","","Economy","","10.0","4.0","3.0","1.0","1.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Booth","United Kingdom","2014-12-22","Manchester to Dublin and return December 2014. On time clean budget airline £72 for 2 people return? Bargain. Follow the rules and you can't go wrong.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Fairclough","France","2014-12-22","BCN to STN return. I used to dread flying on Ryanair though in practice I had very little choice. The last year has seen a major improvement as a result of their charm offensive. Gone are the rugby scrums to get the best seats the petty case weighing and the inflexible enforcement of rules. Most of the recent flights I've been on (these two included) have been pretty full but there's been the opportunity to move to a less crowded section in spite of the usual 'not allowed due to weight and balance of the aircraft' nonsense trotted out by the purser at the start of the flight. I was surprised on the outbound sector that they used the jet way piers at BCN thereby loading from only the front door and rendering the boarding process rather chaotic and long-winded. First time I've ever seen this on a FR flight and you can see why they prefer a front and rear door approach. As always both flights were on time and it may just be that I've become immune to them but the intrusive sales related tannoy babble during the flight does seem to have been cut back. As others have said if you stay within their rules flying Ryanair can be reasonably pleasant these days. May it long continue.","","","Economy","","8.0","3.0","3.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Brady","United Kingdom","2014-12-18","Outbound from Birmingham - Trieste on 11th Sept returning 25/09. This continual drivel about paying for boarding cards at the airport. Why do people persist in doing it? Print the boarding card before you leave for the airport. It's that simple. Priority boarding why? All seats are allocated before you walk up the stairs. I travel with Ryanair 2 or 3 times per year. No complaints. The main complainants are passengers who cannot follow a few simple rules. So why blame the airline for their own inadequacies?","","","Economy","","10.0","3.0","3.0","2.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Moxon","United Kingdom","2014-09-28","Flew Heathrow - Copenhagen - Thessaloniki. Dreading it after reading some reviews on here. Lovely staff flights on time no complaints at all. Recommend for the price.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Rasmussen","Lithuania","2014-09-28","Flew SAS from VNO to CPH. I got a one-way ticket the day before I had to leave and they had the cheek to charge € 480 for it - mind you it's a one hour flight! On board SAS think that charging €9 for 187 ml of White Wine is completely acceptable. For the exorbitant rate I paid for the ticket all I got was a cup of coffee. I'm never flying SAS again it's a total rip-off.","","","Economy","","","2.0","2.0","1.0","0.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Sandager Jakob","United Arab Emirates","2014-09-22","Flew CPH-DUB on the late afternoon departure onboard an SK A321 in Plus class. Well maintained cabin I just love the ""Scandinavian"" colours. Flight left slightly late however arrived on time in Dublin. We parked at what others has named the Ryanair gates. No problem I still had to wait 3-4 minutes for my luggage so not an issue at all. Service on board was typical SAS. Which means up to standard. Excellent on board crew with a positive attitude and good sense of humour. Greeted with a big smile and a welcome on boarding the aircraft. The flight was full yet the service was not rushed. A nice small meal was served. Quite tasty meal considering it was an inflight meal. Along with the meal was served coffee tea alcoholic drinks and soft drinks. As always SAS left me with the best impressions and I look forward to my next flights on SAS in December.","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","L Silva","Canada","2010-07-21","Poor value for the money paid. Two out of three flights taken on the trip were late. Check-in staff in Lisbon were slow. Inadequate meals for transatlantic flights - one hot meal and a muffin. Staff in Ponta Delgada rude and uninformed. I had a question regarding Tax- free claims and was directed to a counter in the SATA lounge. The girl in the lounge then said this was not the spot to go and had no idea about Tax Free program. In the end the customs agent came in and told her it was her responsibility to call customs to come over and assist in the matter. During the transatlantic flight to Toronto a male flight attendant was trying to pick up one of the passengers for an evening flight. He would stop and talk to these ladies sitting behind me every 10 mins and spent 20mins talking to them while the other attendants worked. During a 7 hr flight they show 1 movie and the remainder of the time self promoting ads run on the ancient overhead TVs. The only bonus was I got to my destination safely.","","","Economy","","2.0","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Maria Pinto","United Kingdom","2010-04-20","My flight to Manchester from Ponta Delgada was cancelled at short notice and staff at the airport in Ponta Delgada were rude unhelpful and quite arrogant and literally abandoned the passengers. As others have stated as soon as there is a problem they refuse to help their website is not good. Customer Service call centre promises to call you back within 48 hours? This is the only airline flying in and out of the islands to the UK (TAP codeshare - which is a convenient joke). You feel trapped as there is no sense of justice trying to deal with an airline which has a monopoly. When you do get to speak with a senior member of staff as I did with several other passengers they laugh in your face and are not at all sincere or interested. All in all very disappointing and I am still grounded with no support or help after five days.","","","Economy","","","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","D Freitas","Portugal","2010-01-21","I think their service has been getting better. Crew are sympathetic and attentive One thing they could improve is food. The website is very accessible easy to use and you can book your own seat on their planes - although you can't book it in code-share flights with TAP.","","","Economy","","8.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Dawood Fakhruddin","Bahrain","2014-05-18","Mumbai-Riyadh-Bahrain. Mumbai to Riyadh was Boeing 777-200. 90% of passengers were Indian blue-collared workers. The FA's were welcoming to everyone alike. Everyone was greeted with a smiling face. Mango/orange juice was served and the lunch service began. Food was hot (had to wait for 5 minutes for it to cool down). Inflight entertainment was fairly good. Unfortunately our row's computers weren't responding. Stopover at Riyadh was 4 hours. The airport had charging points and many cafe's with affordable drinks and eatables - gets boring if you dont have personal entertainment. Riyadh to Bahrain was an Embraer 35 seater. The scheduled duration was 1 hour 10 minutes but the actual time taken was just 50 minutes. 10 minutes after takeoff lunch was served (goes without mentioning it was piping hot) the meal was filling with salad dessert and a main course. The trays were taken back within 20 minutes. In short the entire 10 hours journey was pleasing and worth the cost. I should mention that I got the ticket for 1/5th the original price because of a special offer. Worth every penny and I wouldn't mind paying the whole fare as well.","","","Economy","","10.0","3.0","5.0","5.0","1.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Ahmad Johnson","South Africa","2014-05-07","Flew JED-JNB. Jeddah airport is a nightmare though the Saudia terminal has quite a nice Duty Free shop. Flight announcements are made very unprofessionally and rudely. Taken from the terminal to plane in a bus which took approximately 10 minutes. I really hope that they install airbridges in the new airport. Boeing 777-200 is used on this route. Cabin is quite clean and the prayer facility is a bonus. Meals have got to be even worse than Egyptair. Toilets are well stocked and inflight entertainment is sufficient and up to date. Seat is quite comfortable but the headrest is like a rock. Managed to pull about an hours sleep. 97% of the flight attendants just do their job without a smile while the other 3% are slightly better. All in all I will fly with them again.","","","Economy","","7.0","4.0","2.0","2.0","4.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Candy Tan","Singapore","2015-03-25","Travelled from Singapore to Gold Coast in Scootbiz and was disappointed that the inflight entertainment was down. Cabin crew said since we have paid for it we can call Scoot when back home and asked for refund. The food was horrible I ordered chicken in dark sauce with rice but the rice was so soft like glutinous rice and was very salty. On the flight back from Gold Coast to Singapore yesterday there was inflight entertainment but was after several attempts to log in and with friendly cabin crew's help. I thought it was free for Scootbiz passengers but I was actually charged SGD16 for it! The cabin crews on board were very unprofessional. When we landed at Singapore Changi Airport when waiting for baggage claims the group of Scoot cabin crews and captains were making lots of noise standing together with the passengers a rather unprofessional sight. This is my first time on Scoot perhaps the last time.","","","","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","C Wotton","Australia","2015-03-20","Check-in was good meals were atrocious and not what we ordered. After an argument with cabin steward that I certainly did not order beef stew for 6am she got me what I originally ordered (croissants). The meals were awful very oily etc but the Toblerone and soft drinks was good. Take your own snacks and drinks they don't care. I got a free 'gift' of an hours free wifi on board but could not use after 4 attempts to get someone to help me and 3 different cabin crew members telling me they were busy and would come back to me soon I gave up. Staff were useless and unfriendly. Shame because the price is good and seats were fine etc. We also left on time and no delays. Would I fly with them again? The price would have to be amazing and I would be better prepared.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Modena Murray","Australia","2015-02-12","Singapore to Perth. No major problems with the plane as it was new. Seats Ok but they have design problem with the button for service which is located on the arm rest. Seats are quite narrow and result is that me and other larger people were always accidentally hitting the button which annoyed the flight attendants and passengers no end. Catering was very disappointing. We pre-ordered wraps for lunch and these came with a drink. Wraps were as tasty as cardboard and drink was choice of coke or green jasmine tea in a can. We did not want either drink and asked if we could have water replacement. Completely surprising answer was that this was not possible with pre- ordered meals. We then thought we would buy something alcoholic - beer was warm so we decided on the wine. Decided on a white and then discovered that this was also warm. These are small things that could easily be handled with a bit more attention to detail and some flexibility by staff to keep passengers happy. Would I fly again probably because of the price but would not bother pre-ordering food and would check what I was getting before ordering anything on board.","","","Economy","","7.0","3.0","2.0","1.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Holmes","United Kingdom","2014-12-18","Have flown with Ryanair many times over the last few years at least 15 flights cancelled once due to heavy snow but very efficient at rebooking for the next day although a different airport - travel expenses refunded. Other than this no delays over a few minutes and generally time made up during the flight. Although we are not tall - 5ft 4 and 5ft 7 no problems with legroom size of seats. As long as you know the restrictions around bags size should have no problems at all - made very clear on their website.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Craig","United Kingdom","2014-12-10","Flying from Stansted to Lanzarote in November we were unable to land owing to extreme weather conditions diverted to Fuerteventura where we sat on runway for two hours before flying back to Lanzarote. Flight back to Stansted was cancelled on two days owing to bad weather during which time passengers stayed in the airport and given food vouchers every two hours. Transport was provided to 4* hotels on both nights where meals were provided. Finally on flight to Stansted landing was delayed owing to a security alert so we had to circle for about half an hour. Overall a bad experience but not Ryanairs fault and during whole time Ryanair flight crew were brilliant. I will certainly have no problem with flying Ryanair again.","","","Economy","","9.0","3.0","5.0","4.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C Arnesen","Canada","2014-09-19","ARN-FRA in Y. Flight departed Stockholm a few minutes late but made up en route and arrived on time in Frankfurt. Crew attentive and polite but not obnoxiously or insincerely smiley. Announcements in English on this flight were oddly shorter and less substantive than Swedish; fine for me and most other Swedes on the flight (admittedly the majority of passengers that morning) but would likely by noticeable to English-speakers. Coffee/soft drinks free. Meals for purchase were reasonably priced and looked quite good. No issues with hold or hand luggage. LH offers a better product from ARN-FRA but for a short flight schedule and price sensibly prevails.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-09-19","I travelled on September 19 from Barcelona Spain to Oslo Norway on SK4686 (13.20-16.40). I had made reservations in SAS Plus (former Business Class) and was seated on 2F. The aircraft used on this service was a Boeing 737-800W. The general impression though travelling in SAS Plus is that of a low-cost airline. The generally very good impression of SAS cabin staff was missing on this flight no spirit and nothing extra. It seemed to just be another ordinary day on duty without any enthusiasm and lack of special attention to the passengers. There are no longer any free middle-seat in SAS Business Class (now named SAS Plus). This particular flight was fully booked in SAS Plus so the comfort was not good. When boarding the aircraft in Barcelona it was extremely hot in the cabin no air-condition were available until slightly before pushback from the gate. This particular aircraft did not have a SAS interior (different seats colour panels etc). The seat pitch was very limited but the seats were however much more comfortable than SAS ordinary seats. The in-flight service started about 25 minutes after departure with the choice of a cold sandwich salad or a hot vegetarian pizza-slice all meals served in a paper box. I choose the salad which on this flight was a chicken salad. To my opinion the salad was not tasteful and tasted like all the other salads that SAS offers on intra-European flights - definitely a much lower quality than to be expected by a Star Alliance member. After an additional 15-20 minutes drinks were served i.e. no good timing or thought-through service. Pre-dinner drinks after the meal strange? After an additional 3-5 minutes coffee and tea was served without even being able to take two sips of my pre-meal drink. I travel with SAS quite a lot but unfortunately I must admit that the quality of the product offered is not good and can not be compared what the other Star Alliance members offer. I'm on the verge to no longer recommend SAS Scandinavian Airlines.","","","Business Class","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Steve Kohler","Sweden","2014-09-17","Stockholm to Dublin flight (SK0172). SAS is saving money whilst ripping off and inconveniencing their passengers at the same time. It's not until one flies the same leg several times that the pattern becomes clear. I've flown this leg several times and every single time SAS uses the Ryanair gates of the terminal and parks out on the apron with no skybridge. It's the furthest possible distance to the arrivals hall 10-15 minutes walk and they do it because its the cheapest for them. SAS prices are the same if not more expensive than the other carriers yet they use the cheapest gates. Most national carriers provide free food and beverages which one should expect when paying premium prices. Not so with SAS. You pay the full airfares with them but get nothing except a cup of water or a cup of coffee (which they are proud to say is free). There is simply no difference in service between Ryanair and SAS on this route except one. The Cost. Ryanair will charge you around €50 for this flight. SAS will charge you around €300 for the very same flight and service. It's an insult to passengers. I've never been a huge fan of Ryanair but at least they charge appropriately for the limited service you get. As Scandinavia's National carrier SAS should be ashamed of such miserly no-frills service when they are charging their passengers full fare. Imagine how much they are saving by parking on the apron instead of using a gate. And then add that saving to the full fares that their 200 passengers pay even though Ryanair does it the same way and charges their passengers only around 15% of the SAS price. Outrageous and disgusting.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","David Linhares","United Kingdom","2009-11-30","I also have complained to SATA with reference to the cancellation at short notice of my flight London / Manchester to Ponta Delgada and they also have failed to reply to me even although i have called them several times. This airline has a Customer Service department which really is not good at dealing with issues which inconvenience passengers. What is most frustrating is that they seem to treat customers with sad contempt in making the matter even worse by not responding to passengers or trying to find alternative routes. They cancel your ticket at short notice - and tough!! You really should take care when planning independent holidays with this company as you could be very much out of pocket. There are really no alternatives unless you use TAP via Lisbon but as the previous complainant pointed out SATA doesn't care as they will fully benefit from your Lisbon to Ponta Delgada leg which they operate with expensive tickets. Free trade and competition is desperately needed on this route.","","","Economy","","","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Patrick Tierney","United Kingdom","2009-11-18","Yet again SATA has cancelled its London / Manchester to Ponta Delgada flights with little notice and making no effort to assist passengers who have had to either cancel their plans completely or alternatively book expensive last minute flights between London via Lisbon which means they fully benefit from the ticket between Lisbon and Ponta Delgada. I have complained about the situation to Customer Services (they don't know the meaning of the word) and the European Commission as have my friends and no one as usual receives a reply from the airline. Please be aware that this company has a complete monopoly on certain routes in and out of these islands (sometimes with a TAP codeshare) and you are at their mercy. They do not respond to complaints properly (or at all in many cases) particularly if something is serious. Open competition will come to these routes soon and maybe then this airline will have to treat its customers with respect. If you do actually fly with them on a flight you will find service standards to be good.","","","Economy","","","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","W Gordon","United Kingdom","2009-10-13","LGW-PDL-LGW. One flight a week from Gatwick to Ponta Delgada. Very friendly crew on outbound and return meals adequate drinks adequate. Staff in Ponta Delgada very helpful. Good value flights shame that their Euro 50 last minute upgrade didn't apply to London legs. Business was empty both ways.","","","Economy","","10.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Sanjay Shahani","Canada","2014-04-23","I flew business class from Toronto to Chennai with a stop over for 3 hours in Jeddah. The flight from Toronto (SV 60) was about 80% occupied which was surprising because just prior to take-off the Saudia website showed only 35% occupancy in business class. This means that passengers were upgraded on points or people paid a small surcharge to get upgraded at the airport. I was a bit disappointed with the state of the business class section. The aircraft obviously had seen better days and everything from the carpets to the seats needed to be refurbished. The seats are angled lie flat seats which is not so bad. However the seats themselves were very hard and not as comfortable because the middle section was lumpy with the joint digging into one's back. The pillow and blanket were fine and the amenity kit was also standard nothing to write home about but at the same time wasn't cheap. The food was quite good. Service began with dates and Arabic coffee on take-off and then moved into freshly squeezed juices. They also gave us menus and we could choose between three types of mezze (tapas) - Arabic international and vegetarian - which was followed by a choice of two soups (arabic and international). The main course was also a choice between arabic (fish sayyadi) or lamb in gravy (quite tasty) and chicken or vegetarian choice. This was followed by cakes pastries middle-eastern dessert and ice-cream. Coffee tea and espresso was also offered. Breakfast just before landing in Jeddah was also quite good and wholesome. The service itself was quite well done by a friendly crew who were willing to oblige. They were pleasant and responsive but not overly stylish. The crew itself was international. All in all a decent flight but nothing to write home about. If Saudia improves their cabin interiors and changes their angled lie flat seats by making them softer it will be a much better experience. The flight from Jeddah to Chennai (SV 768) was not very good. The crew were friendly but the food wasn't up to the mark. The service was spotty. No pillows or blankets were given - nor were the business class amenity kits handed out - and many people were allowed in business class either as upgrades or last minute surcharge passengers - not a great practice. The most disappointing aspect of the flight was that the Airbus 330-300 was old and the seats were like the old business class seats. They only had a 45 degree recline which was not very good for a 5.30 hour flight. It is puzzling that Saudia isn't changing its business class seats to angled lie flat as in the Toronto to Jeddah sector.","","","Business Class","","6.0","3.0","3.0","4.0","3.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","F Smith","United Kingdom","2014-04-22","Delayed for 22 hours Milan to KLIA via Dubai. Re-routed with Emirates in the end no information or help received at all. Return leg no inflight entertainment due to malfunction and rude passengers no chicken meal available. I certainly wasn't going to move either for the clinically obese passenger who would of struggled to fit into 2 seats so he could have an aisle of 3 to himself. Ironically whilst in transit I found Saudi people lovely welcoming and friendly. Our transit in Jeddah was great free meal and excellent duty free stores even a smoking room albeit tiny.","","","Economy","","","3.0","3.0","3.0","1.0","","","5.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Ali Arif","United Kingdom","2014-04-07","London Heathrow-Jeddah Medina-Jeddah Jeddah-London Heathrow. Flight hostesses nice food excellent. Nice 777-286ER on way to Jeddah from London Heathrow brilliant in-flight entertainment including all the new movies and songs. Medina-Jeddah small Embraer 170 was a bit turbulent but the hostesses did all they could to keep passengers calm. Jeddah-London Heathrow 777-386ER was really nice clean. Gave a variety of foods including chicken and fish. All food was warm and water ice cold. Would definitely recommend.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"shaheen-air","/airline-reviews/shaheen-air","Shaheen Air customer review","M Asad Amir","Pakistan","2015-07-18","Flight reached Lahore 1.5 hours late but otherwise it was okay. Flight attendants were nice and stopped passengers from getting up whilst the seat belt sign was on. The plane was packed but the first 3 rows were open, I was in row 4 and we moved up and a row and sat comfortably. Everything else was fine. The toilets were a mess, they were leaking and the drainage pipe was closed plus no toilet paper. I would recommend this flight as a second option.","","FamilyLeisure","Economy","Kuwait to Lahore, Pakistan","6.0","3.0","3.0","2.0","1.0","3.0","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","S Barton","Australia","2015-01-23","Hong Kong - Singapore - Perth. Scoot website needs work and trying to use it to alter anything concerning flight ended up with a 30 minute phone call and then a call back and then another call. This did not give me confidence in the quality of the actual flight but was pleasantly surprised. Flew business class and seating legroom was great for 6ft 6 husband and recline was excellent to get a decent sleep. Food was basic but tasty and fine for a short flight. Staff were really friendly and helpful. My daughter traveled economy and was more than happy with the seating. I have flown with many airlines including other budget carriers and full service airlines. We had just come off a Turkish airlines flight and found Scoot better in terms of comfort. I would definitely fly with them again. Website and customer care before the flight needs improvement.","","","","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Krishnan Chitoor","Australia","2015-01-14","SIN to OOL in the first week of January 2015. The overnight flight was most comfortable despite an economy seat. Attentive cabin staff and a landing well ahead of schedule. Scoot continues to impress on this sector.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J King","United Kingdom","2014-12-10","Travelled from Bristol to Tenerife on 29/11/14 and returned on 2/12/14. Recently travelled with Ryanair for the first time and found it a pleasant experience. Online check in extremely easy and bag drop off and boarding quick with little queuing. Slight delay on way out but this was made up and arrived on time. Return journey left on time and arrived early. Would travel with them again.","","","Economy","","9.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Priday","United Kingdom","2014-12-10","Flight delayed by over 50 hours from Lanzarote - initially due to bad weather (Friday only) little information and updates forthcoming coming from Reps in airport and via UK - conflicting information given out to relatives in UK causing further distress/confusion. Special Assistance (pre-booked) disappeared after first check-in with little or no consideration for long hours and movement through airport during the 50 hour delay. The Crew definitely did not know what the passengers were going through the airport didn't want to know and the Rep for Ryanair who delivered the news on the Sat evening that no overnight accommodation was available for remaining passengers said ""I hate my job I hate being here I hate breaking this news to you"" before saying sort your own accommodation after being in the airport for over 12 hours or your will be forcibly ejected when the airport closes overnight! Oh yes a holiday hell experience never to be repeated at the hands of Ryanair hopefully - I will not give them the opportunity!","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Henderson","United Kingdom","2014-12-04","NCL-DUB-NCL. Return flights from Newcastle to Dublin both on time worth the price (£50 return) comfy seats good legroom for the price. Only thing bad is the card machines never seem to work on any of their flights which was a letdown as I had no cash. Would definitely be using Ryanair again and would recommend this airline to anyone.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Rabin","United States","2014-09-14","SFO-CPH-BRU. SAS feels kind of cheap. Flew in Business Class but aircraft (A340) dated and worn seat uncomfortable (slanted lie flat kept slipping down and being 6 ft tall my feet hung over the end). The entertainment system didn't work at first-took over an hour before they re-booted the system and then the system is shut off about 40 minutes before the flight ends. Movie choices were somewhat limited. Service was professional but almost laughably so like they were pretending: the trolleys had to come out exactly at the same time and move at the same time the flight attendants made sure you knew they poured the drinks with one hand behind the back. Food was bland and unexciting. On the connecting flight within Europe they don't offer a regular meal in Biz as on other full-service airlines; they do allow you to choose from their buy-on-board menu for free but this generally is not worth it - sandwiches and the like.","","","Business Class","","2.0","2.0","4.0","3.0","3.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Steve Gallagher","United Kingdom","2014-09-10","MAN-CPH-EWL. First flight (MAN-CPH) very basic on an ageing plane with uninterested staff just an average Euro-hop flight so not expected anything different. CPH-EWL seats (premium economy) cramped staff very very poor. Ordered a drink package from their 'deals menu' didn't served everything in the deal had to explain to two stewards what the deal was - the first looked at me like I was trying to con them! Inflight video experience very poor! I thought it was a very tired airline aircraft and staff. However where they absolutely excelled in their dire customer service when we were coming home - US Eastern seaboard hit by a major storm. Our connection was delayed for 5 hrs - contacted their sales team to explain we needed to change flights they refused to help. After nearly an hour of explaining we had young children with us and the whole eastern flight network was delayed they agreed if we paid £567 per person - yep you read that right £567 they would change our flights. In the end had to purchase a flight with Air Lingus to get home. I have flown SAS for over 15 years but will never fly them again. I cannot believe how poor their service was and how inflexible they were. Given the flight I was supposed to get was 3 hours late its self not sure why they would argue with me.","","","Premium Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Francisco Alves","United States","2009-08-31","A310-300 flight from PDL to BOS. The aircraft had to detour to Santa Maria because fuel in PDL was contaminated. The flight to BOS was torture : cabin was very hot and there was no effort to cool it down. There are no individual air blowers for each passenger so things became miserable. Passengers were using magazines to try and cool off and turning the light fixtures thinking that they were air controls. The pitch between seats was very small (I was unable to read a book when the passenger in front pushed back their seat). On a long flight from the Azores to Boston there was one meal and one beverage service in economy. The sound systems for passengers was not working so no one was able to listen to the movie not tune in audio channels. The crew sat in the back and chatted.","","","Economy","","3.0","","","","","","","1.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","A O'Mahoney","Ireland","2009-08-16","Dublin to Faro return on a charter flight with SATA and was impressed. The staff were professional and service very good. Seats were reasonably comfortable and plane was modern. There was even a complimentary food and drink service onboard which was a pleasant surprise.","","","Economy","","8.0","","","","","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Dário Serrão","Portugal","2009-07-12","FNC-LPA-FNC economy. The checkin was pleasant and efficient at both ends and the inflight service perfectly acceptable. The seats gave me enough room even though I am over 6ft. Crew professional. All in all the experience was better than I expected and I would be happy to fly SATA again.","","","Economy","","7.0","","","","","","","1.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","N Juan","Philippines","2014-04-03","From Paris to Manila with a stopover in Riyadh. Flight from Paris to Riyadh was ok but from Riyadh to Manila was a total nightmare. We got our airfare at a promo price so I wasn't expecting anything grand. We had a 9-hour layover in Riyadh from 8pm until 4am the next day for our flight to Manila. There was no internet at the airport no place to comfortably sleep and we had no local currency so nothing to do. The worst part was when we had a mix up with our seats. In our e-ticket we had booked economy seats in the upper deck (economy service but business class seats) in Row 18. But upon receiving our boarding passes we were transferred to the farthest row in the back in Row 63. We tried to fix this mistake by talking to Saudia staff member none were any help. No one said sorry no one attempted to try to help us with our predicament. After 15 minutes of arguing they said that if we wanted to take our original seats then we would have to fly the next day. We had no choice but to take the Row 63 seats so we could finally go home. To make matters worse there was no in-flight entertainment at all in the entire 9 hour flight the small table where we ate was broken the toilets were dirty and had no tissue and the food was really terrible. I will never fly with this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Wilson See","Singapore","2014-04-02","DXB-JED-DXB. First leg was on the old A330s with no personal IFE. It was a short route so nothing to complain about. Food was normal service staff were alright. Return flight to DXB was much better with the new B777-300 series. The inflight entertainment was good but food was bland. Comfort level was there. I will only fly with Saudi Arabian airlines again if they are using the new aircraft. But overall I'm please with my short route with them.","","","Economy","","6.0","4.0","3.0","2.0","4.0","","","3.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","N Khan","Saudi Arabia","2014-03-19","SV720 DMM-ISB March 18. Travelling with aged father and so I tried to get business seats. Business class does not exist! The seats in Economy class are fine if your height does not exceed 5 feet. If you are 5'11"" like me you will be in extreme pain.","","","Economy","","6.0","1.0","4.0","4.0","1.0","","","4.0","1"
"shaheen-air","/airline-reviews/shaheen-air","Shaheen Air customer review","Fawwaz Asrar","Saudi Arabia","2015-06-26","Very poor service overall. We were 5 persons in total and none of us got adjacent seats to each other. Highly mismanaged and overloaded overhead compartments. Food was good, cabin staff was very cooperative. ","B737","FamilyLeisure","Economy","Karachi to Lahore","4.0","2.0","4.0","5.0","","2.0","","3.0","0"
"shaheen-air","/airline-reviews/shaheen-air","Shaheen Air customer review","M Mustafa","Pakistan","2014-12-31","Flight from Karachi to Islamabad plane 737-800 flight was pleasant and no turbulence during the whole flight enough leg space to stretch your legs as being a domestic flight there wasn't any entertainment available but the food was excellent. Even though the airline is cheaper than other airlines in terms of service and satisfaction it has an edge over its competitors.","","","Economy","","8.0","5.0","5.0","5.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","B Tan","Singapore","2015-01-05","Flew from Taipei to Singapore On ScootBiz class with my 15 month old son and family. Entire experience was ruined by a rude female attendant who went out of her way to make the flight as unpleasant as possible. My son needed to change his diaper mid flight I didn't expect the stewardess to be helpful but she went out of her way to be as difficult as possible. She refused to let me and my husband enter the toilet together with my son. She insisted that I stand outside the toilet as it was ""against airline regulations"" to have more than 3 people in the toilet! I have flown on many airlines non budget and budget with my son and this is the first airline that has made a fuss and been so unhelpful. Do not fly scoot if you have a young child. I will never fly scoot again.","","","","","1.0","3.0","1.0","3.0","2.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Brendan Le Quesne","Australia","2014-12-31","My second time flying with Scoot from Perth to Singapore return. Once again flew ScootBiz class. My trip back in January was on the whole quite satisfactory this time I felt a little disappointed. Staff on the outward flight were very slow and lacked any real interest in the job at hand. Flight left on time and landed early. Return trip departed on time but we were held up by 30 minutes landing at Perth. Food was horrible compared to my previous trip in-flight entertainment not working even with the app downloaded on my iPad. Still fairly good value for the money and ScootBiz seats quite comfortable for a 5 hour flight. Staff clearly need a lot more training on how to manage a large flight.","","","","","5.0","4.0","2.0","2.0","1.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Giles","Australia","2014-12-22","We flew Scoot on the 23 November 2014 Sydney to Singapore and were very happy with the flight and service. The meal provided was OK. Captain had a good sense of humour ""We are going to Scoot off now"". We would defiantly fly Scoot again.","","","","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Cameron Macrae","United Kingdom","2014-12-04","EDI-AGP. Awful experience rude cabin crew no on-board snacks (free or to purchase) Ryanair are desperate to find fault or earn extra money. Unless you want the person in-front of you basically sitting on your knee then try easyJet or BA.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Michael Shoesmith","United Kingdom","2014-12-04","London Stansted to Oslo Rygge on November 13th. £19.99 one way including taxes you can't go wrong with Ryanair for a nearly 700 mile plane journey. Flights on time as usual straight forward flight. Ryanair are very much on- time or early every time I fly and I use them 5-6 times per year. Follow the simple rules relax and enjoy the flight.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Sanders","United States","2014-09-06","This was definitely our first and last trip using SAS. We purchased and booked our vacation flights 9 months in advance. SAS is part of Star Alliance and we've had good experiences in the past. Outgoing we left Chicago for Vienna connecting in Stockholm. Our return flight was from Munich to Chicago connecting in Copenhagen. On our outgoing flight we were not allowed to select seat assignments until 22 hours before flight left. We were successful in checking in and finding seats together for both legs of the trip. But the way home was miserable. We could not check in at all before our flights. Online it seemed we were allowed to make our seat choices for the Copenhagen to Chicago leg (we thought we were successful) but not for Munich to Copenhagen. But when we checked in at Munich not only were our seat assignments different than selected we were 7 rows apart. We tried to corrected the problem in Munich talking to several different service people but were told the Munich and Copenhagen computers were not compatible. When we arrived in Copenhagen (we had only 50 minutes between flights) we were told an error had occurred and were reassigned only to find out we were in the very last row with some kind of electronic box blocking half of the leg room and the crew activity bumping us every few minutes of our 9 hour flight. Judging the number of people in line at the service desk in Copenhagen there were a lot of problems. We just think having booked so far in advance our seat assignments would have been better. The plane was old seats uncomfortable food was awful the crew unfriendly. Never again!","","","Economy","","","1.0","1.0","2.0","3.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Boon","United States","2014-08-28","Flight from Oslo Norway to Newark was cancelled after passengers spent two hours on the tarmac and over five hours in the international terminal. There was very little communication between the airlines and the passengers as there was only one SAS employee who was overwhelmed. When the flight was finally cancelled SAS did not inform the passengers. It was noted on the airport board ""cancelled"" by a passenger. Although a satisfactory hotel and dinner was provided information about how to get the luggage and where to get the shuttle was ineffectively communicated to the scattered passengers by the same single employee. When we inquired as to how to find our new itineraries before leaving the airport the same employee said that SAS knew best and it was best for passengers to go to the hotel eat and get a good nights sleep before worrying about tomorrow's travels. When I tried to call customer service it had closed at 6. I happen to be at the hotel desk when a representative from the airlines called to leave my new itinerary along with the elderly passenger. Since SAS had me returning to a different airport (JFK) I asked to speak with the representative. The SAS employee on the phone was extremely rude. All in all I appreciate that the plane was unable to fly and therefore grounded. This happens. But the handling of the situation was incompetent confusing and employees were rude.","","","Economy","","4.0","3.0","1.0","0.0","0.0","","","0.0","0"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Sergio Soares","Portugal","2009-06-26","I have travelled between Lisbon and Punta Cana and both trips were ok. The crew was quite sympathetic. The seats were comfortable and the movies that were played during both flights were good. Both flights were on time.","","","Economy","","8.0","","","","","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","D Freitas","Portugal","2009-05-25","I use them frequently between Madeira Island and Lisbon. Their product is better than TAP or SATA Internacional. Food better than standard attentive cabin crew confortable chairs and generally on time. Only thing they can improve is by making some renovations in their planes as they are already showing their age.","","","Economy","","8.0","","","","","","","4.0","1"
"sata-internacional","/airline-reviews/sata-internacional","SATA International customer review","Paul Turner","United Kingdom","2009-03-17","Manchester to Ponta Delgada return. We were pleasantly surprised. Both flights left and arrived on time. Although there was no choice the food was good and tasty. The cabin crew were excellent and looked as though they enjoyed their jobs. Seat pitch was better than many European carriers I have used. IFE a dead loss. If entertainment is important to you bring your own.","","","Economy","","8.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Sami Mike","United States","2014-03-07","14 hour flight from RUH to IAD non stop on new 777-300. The new planes have outdated configuration in business and very uncomfortable angle seats. The amenity bag used to be 10x better not sure why they are cutting back on what used to be good. The quality of service was horrible everything is a trouble. Screen was very big 15 inches however horrible picture. Not enough selection for a 14hr flight especially if round trip is within a week!","","","Business Class","","3.0","3.0","1.0","2.0","1.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","J Ray","United Kingdom","2014-02-18","Saudi's services from London to Riyadh and Jeddah on the 777 have been very good. Meals are generous and choices are excellent the drinks service (soft drinks only) is frequent inflight movies on demand are reliable with a broad selection and crew members work hard to take care of you. Saudi leg room is spacious. I slept well in Business from Riyadh to Heathrow and the Salvatore Ferragamo amenity pack was well equipped. Dates and arabic coffee before take off is hospitable. Ground handling and airport service in Saudi Arabia can be unpredictable and inconsistent but the agent who looked after me at King Khaled International was extremely polite and professional and checked my bags through to Newcastle with minimal fuss. The fare was very good value. Saudi Arabia is not a market in which BA bathes itself in glory - seats sell anyway and the old 767 from Jeddah and 747 into Riyadh have seen better days. Saudi is often significantly cheaper and the equipment is modern.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"shaheen-air","/airline-reviews/shaheen-air","Shaheen Air customer review","Mohammad Arshad Khan","Saudi Arabia","2014-02-14","NL721 Peshawar to Jeddah 19/11/12 B737-800 (Midwest Air). Flight time was 5am but it was 1 hour late and departed from Peshawar at 6.43am. Flight catering was done in Peshawar. The food was not so tasty and the toilets were dirty. Staff were not friendly.","","","Economy","","3.0","2.0","1.0","2.0","0.0","","","3.0","0"
"shaheen-air","/airline-reviews/shaheen-air","Shaheen Air customer review","Hassan Abbas","Pakistan","2014-01-31","Flight to Karachi from Multan. The Airbus used for the journey was old and there wasn't any IFE present but the cabin had a nice ambience to it. The flight attendents were very nice and pleasant. The IFM was so so but you can't complain about it. Take off and landing were was smooth. I will definitely be flying with Shaheen International again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","L Wicks","Thailand","2014-12-10","‘Biz’ class from Bangkok to the Gold Coast (returning in economy). I could have bought a cheaper ticket on Singapore Airlines or Thai Airlines in economy and got better service if I compare the so-called ‘biz’ amenities to the economy features of other airlines. Scoot ‘Biz’ priority boarding poor - only a few moments after calling for the ‘biz’ section they called everyone else and without a separate line we had to stand in line with everyone else. No hot towel or wipe onboard. One meal only consisting of a small dish that would not feed an adult and a Toblerone. One drink of water in the entire flight one other drink with my meal. InFlight Entertainment nil unless one happens to have an iPad). No blanket or pillow. Scoot has managed to cut costs so much that they are falsely advertising the ‘biz’ class as something worth paying extra for but in fact it is even below economy in normal airlines. I was particularly appalled that they do not provide water on demand especially on the longer flights. When we arrived at Coolangata the final straw was the use of a single set of stairs that accessed the economy cabin so that the ‘Scootbiz’ passengers that had paid a premium were among the last to leave the aircraft.","","","","","","3.0","3.0","1.0","1.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","David Wright","Australia","2014-11-17","I flew ScootBiz on two flights from Bangkok to Singapore and then from Singapore to Perth. The aircraft's were Boeing 777. The business class cabin was okay but the seats are not able to recline very much. The food was very basic but okay with just one drink being provided with the included fair. This airline needs to improve business class experience to make it worthwhile to ensure that there is priority boarding and exit from the aircraft using separate gate entry lanes and also priority luggage handling. There was no ""crowd"" control by flight staff on leaving the plane in Bangkok - with only 4 passengers in their business class on that flight the cabin was rapidly filled with passengers from economy competing to exit via the business class exit. There is no priority baggage handling for business class passengers. I had been unable to determine from their website how to access the inflight entertainment system with my tablet device so I had not downloaded the appropriate application before boarding the flight and could therefore not use it. I was impressed with the punctuality of the flights for both arrivals and departures being on time.","","","Business Class","","6.0","2.0","3.0","3.0","1.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","L Thurbon","Australia","2014-10-31","Sydney to Singapore flight departed on time The food and refreshments could only be described as poor especially for an eight hour flight. The streaming entertainment system was intermittent but content was ok. Public address announcements were inaudible most of the time and the staff service level was poor and they seemed to be good at hiding in the galley. Not what we expect from an airline associated with SQ Not a patch on Jetstar Bus/Star Class.","","","","","4.0","3.0","2.0","1.0","2.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Robert Perry","United Kingdom","2014-12-01","Recently flew Ryanair from my local airport London Stansted to stay at a friends apartment in Paphos. I visit Paphos regularly and many times fly in to Larnaca as there are more flights to LCN and make the 90 minute drive to the West Coast resort. However for convenience of a bargain flight and an airport about 12 miles from my doorstep STN I flew Ryanair. On this occasion I have flown this route with this operator before for pure convenience as opposed to the BA LHR to Larnaca flight I took in August offering all scheduled services meals beverages etc. Ryanair offer basically a seat and free use of the toilet everything else comes at a price and experienced over four hours of constant sales. The seating cramped. For a medium hall flight just over four hours I found the 737-800s seating too cramped. But for economy and convenience Ryanair offers what it is a no frills basic airline!","","","Economy","","6.0","2.0","4.0","3.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Stone","United Kingdom","2014-11-25","We were a party of 4 that flew out to Malta from Bristol on 2nd November 2014. I had pre-booked seats and needed special assistance as I had broken my leg 4 days before travelling. We had no complaints at all about Bristol everything went smoothly. However Malta was a different story on our return to Bristol on 9th November 2014. We had no bags to check in so went straight to the Departure section. Though I had pre-booked our seats and we should have had priority it was like a free for all the operative walked around the queue collecting boarding passes. I again needed special assistance and was subjected to a lecture from the Maltese operative because I had not checked in for this assistance. Nowhere on the boarding pass did it say I needed to check in just go to the departure gate. I informed the flight crew that I could not walk to the rear door (our seats were at the front) but no notice was taken of this and I had to wait until the cherry picker was brought to the front. A very officious young lady informed me I was delaying the plane as the next flight could not load. When we returned home I found an email dated the 4th November (we flew out on the 2nd November) informing me what I had to do to obtain special assistance. Not satisfactory to send an email after you have already arrived at your destination.","","","Economy","","5.0","3.0","3.0","0.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Thomas","Sweden","2014-08-28","On booking I was given no alternative but to take a full-fare economy flight FRA-ARN with SAS on Mon 25 August if I wanted to return that evening. I was told on check-in at La Paz that it had been upgraded to Business Class which would have been welcomed after 26 hours travelling on two international sectors earlier. On boarding flight SK638 at FRA I found the seats to be exactly the same size and configuration as in economy class and every seat was to be occupied i.e. including the middle ones or all 15 seats. Yet the economy cabin itself was only one- third full and there were many rows with no passengers at all. Why was I then forced to pay a full-fare economy to fly that evening? We at SAS Plus were offered an alternative of either a chicken or cheese sandwich only and only then asked if we wanted anything else. When I asked what else was available I was shown the menu turned specially to the pages listing snacks with prices which I declined considering it an insult on business class of a non-budget airline. Yet I saw about 4-6 full-meal trays handed to an economy flight attendant. The meal clearance was conducted within 10 minutes of the completion of the meal serving. Soon after I spotted the business class attendants in the galley eating a full-meal tray each. Later I noticed that this was the evening meal on the menu which was meant as complimentary for business class (SAS Plus) passengers. Why were the flight attendants - including those in economy cabin - eating our meal entitlement never even having offered it to us? Shameful behaviour! The menu in-flight magazine and safety card were dog-eared and very old looking. The male flight attendant in business class had not shaved that morning - which is quite different from having trimmed facial hair. These are small symptoms of an airline in decline. I think SAS could understudy Thai Airways even though decades ago Thai had understudied SAS.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Bohman Andreas","Sweden","2014-08-28","Stockholm to Newark. Staff friendly and attentive as is often the case with SAS - might not be over the top but I think they are pretty consistent nowadays in my experience. Seats and layout are still the old one which is starting to show its age. IFE is nothing to write home about so keen to see what the 2015 upgrade will look like. Seats are still surprisingly comfortable but they are not full-flat. Food and service is very good though and I think they have done a great job on drinks selection. For the main meal I had a very nice salmon starter followed by an good chicken dish and a nice selection of cheese for dessert. The light 2nd meal was a shrimp salad with a mango cheesecake. Overall very good. Flight was slightly delayed from Stockholm but they gain back time in the air so landed early at Newark. SAS provides a pretty solid if ageing business class service from Stockholm to the US. Not necessarily top ranking but when convenience is taken into account this is a good choice.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","3.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Jamil Itani","Lebanon","2014-02-04","JED-MED was flown on 23-1-2014 by a 3 years old A320 however this aircraft was extremely dirty and the seats were dirty. Flight duration was one hour and the crew were friendly.","","","Economy","","5.0","4.0","4.0","1.0","0.0","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Mini Serrano","Austria","2014-01-28","Flew RUH-MNL on the old 747 aircraft. All business class passenger are now in the main front cabin and changed upper deck to economy. Surprisingly the old route doesn't have inflight entertainment system for this 10 hr flight. Seats are the old leather seats back in the 80's. I believe SV need to upgrade their premium cabin to the same level as other middle eastern airlines on all fleets and not just the new ones.","","","Business Class","","6.0","3.0","4.0","4.0","1.0","","","3.0","0"
"shaheen-air","/airline-reviews/shaheen-air","Shaheen Air customer review","Fahad Khan","Saudi Arabia","2013-10-15","19 Nov 2012. Flight from Peshawar to Jeddah. Aircraft was B737-800 scheduled takeoff was 5am but it eventually took off at 6am. Total trip 3hrs. Flight food was good. In-flight entertainment was not available.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"shaheen-air","/airline-reviews/shaheen-air","Shaheen Air customer review","Imran Rashid","","2009-03-10","The only option to fly to Lahore in Pakistan was on Shaheen Air on a very aged 737-200. Pleasant welcome from all female cabin crew. No IFE as aircraft older than me! Food was of good quality crew spoke flawless English. Pre take off we were given mineral water and pre landing boiled sweets.","","","","","4.0","","","","","","","","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Bev Wilson","Australia","2014-10-05","Travelled PER-SIN-PER in Biz class selection. This was disappointing to say the least. Had previously travelled in economy seats (standard blue) and actually found no difference in service or comfort. Waste of money paying the extra for Bizclass. The entertainment streaming was unavailable on our flight which made the 5 hour journey seem quite long and tiring. The return flight was delayed 4 hours which totally interfered with our plans and cost us dearly for additional airport drinks and long term parking. We were bussed along with all other passengers to the plane which was still being repaired when we boarded.","","","Business Class","","3.0","4.0","3.0","1.0","1.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Paul A Cox","Australia","2014-09-06","Just flew Coolangatta - Singapore return Scoot Biz for the third time in two years and as usual excellent for the cost. Flight left and arrived on time both ways cabin crew friendly and efficient. Food is pretty ordinary but have never eaten anything worth talking about on any airline in 50 years of flying. Cabin is clean and seats comfortable excellent value for money. People who complain really need to look at what their saving.","","","","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Bordas Trevor","Australia","2014-08-28","Flew TZ7 Perth to Singapore 18th August and returned TZ8 25th August. Medical emergency onboard during the outward journey meant we returned to Perth. Cabin crew were First Class in their handling of the situation. It was our first flight with Scoot and we were more than happy with the flight and service once resumed. We selected yellow seats in the quiet zone a good decision as we are both tall and the extra leg room made for a comfortable journey. The return trip was good also. Last year we did a trip to Japan using Malaysian Airlines and were less than impressed with the service. Their only redeeming factor was a 30kg baggage allowance. On balance we would fly with Scoot again if we could.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Chown","Spain","2014-11-25","Bristol - Malaga on 21 November 2014. Perfectly good flight left and arrived on time - yes it's a bit spartan seats don't adjust no reading material but then the price is the attraction. Rather amused by the cabin crew asking those boarding to ""hurry up as others are standing in the rain"" - if Ryanair used the ramps no-one would be in the rain.","","","Economy","","7.0","3.0","3.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Rahn Ricardo","United Kingdom","2014-11-20","London Stansted to Frankfurt Hahn on Nov 8th return Nov 11th. This is by far the worst airline I have flown and I am 59 years old and have travelled all over the world in many different airlines. The customer service can not be worse respect for the customer (after you have paid) is horrible. They are charging 70 British Pounds for printing your boarding pass or sitting you in a crowded airplane with uncomfortable seats with crew members that are air merchants who charge you extra money for even a glass of water. Also after you have paid for your ticket or are in the process of paying they come out with a series of add-ons that when you end paying this nightmare of flights from third class airports like London Stansted or Frankfurt Hahn end up costing you the same or more than flying with a prestigious airline like British Airlines or Lufthansa from a premium airport.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Garner","United Kingdom","2014-11-20","Flew LBA to Riga. What's all the fuss about Ryanair. Stick to the rules print your Boarding Pass before you get to the Airport and everything is fine. Clean modern 737-800 both outward and return on time. Cabin Crew very pleasant. Cabin Manager very keen on safety aspect - which is good. Why do people leave their seats when the seat belt sign is on I do not know. Well done Ryanair - will certainly use them again.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Sean McCarthy","United Kingdom","2014-08-26","MAN-OSLO-ARN 15th August 2014 SASgo. Seat comfort acceptable - new style space saver. Free coffee/tea. Staff professional but not overly friendly. Had a 35 min connection in Oslo which given its size was worrying but flight to Stockholm was held for 10 mins for connecting pax. Short flight to Stockholm was similar to the previous flight.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mary Matteson-Parrish","United States","2014-08-26","We paid $1600+ for two what we thought were business class seats only to find there are none on this flight from Dublin to Copenhagen on A320 on Sunday July 13th. Not only were we assigned supposedly economy plus in the front row but I was sandwiched in the middle seat my husband at the window with some other male full of elbows in the aisle seat. We feel we were royally ripped off. Our complaint to SAS has gone unanswered. At best we feel we should not have been charged more than the SAS Plus fare which amounts to slightly less than $1000. SAS excuse was that since it was a European flight our tickets were considered X business class.","","","Premium Economy","","","1.0","0.0","2.0","0.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Iqbal","Norway","2014-01-10","Traveled from Geneva to Islamabad via Jeddah. The quality of service varied a lot between the two legs. GVA to JED was small plane (A320) the plane was clean and plenty of legroom. Food was good. Service was overall OK. The second leg was on new 777. The staff was rude and impolite. I was given a seat in business class along with few other passengers. Before departures one of the cabin attended ordered all the passengers to leave business section and find a seat in economy. When I objected they let me stay where I was. Staff was not interested in working at all. I will never fly this airline again ever.","","","Business Class","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Jaime Jaramillo","Colombia","2014-01-09","Dec 21 Flight 430 Nairobi-Jeddah. Dec 22 Jeddah-IAD Flight 035. Very satisfied with the trip the connection a bit long but the company gives you a voucher for dinner the plane was a 777 very good food and very friendly crew flight departure on time. After looking at the reviews was worried but the plane was excellent including the food and schedules.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","D Robertson","China","2013-05-18","I have now been delayed more than 38 hours for my original flight from Guilin to Chengdu the 8.50am flight on 15th May 2015. There was bad weather at Guilin airport so we (there are 2 of us both western) were sent to a hotel in Guilin. We waited at the airport until 16.00pm for this service. Shangdong Airlines then failed to tell us that the flight was moved to 02.00am so we stayed in the hotel and missed this flight. Today we finally had our flights changed to CA4324 and we were promised 1st class tickets to Chengdu in way of some small compensation for the extreme delay. This was arranged by a Chinese speaking friend with Shangdong Airlines directly. When we arrived back at the airport we were told that there were no 1st class tickets. So we've been delayed by 38 hours (almost 39 now) and now we've been lied to about our replacement tickets. This is the worst customer service I've received and obviously the longest delay I've experienced.","","","Economy","","","0.0","1.0","1.0","0.0","","","0.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Joe Pickford","United Kingdom","2014-08-08","Fly every few months from Bangkok to Singapore using Scoot the service is always excellent boarding is always on time check in is always easy and most importantly they're always the cheapest airline I can find even when other airlines have promotions Scoot are cheaper. As expected food is expensive and there's little in-flight entertainment apart from Wi-fi (which I got free!) but it's a low cost airline I don't expect it. I just bring a book or iPad. I always fly with Scoot and always recommend Scoot.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","R Raniga","Australia","2014-08-08","I booked Scoot for my sister and son SYD to SIN return. Whilst the outgoing flight was smooth and they were allowed to take their snacks on board on the return flight they were not even allowed to bring food/water onboard and being strict vegetarians it was tough as Scoot does not serve/sell anything that is purely vegetarian. The crew were rude and did not pay attention to anyone trying to call them. The tiny bottle of water sold on the plane - $4. A rip-off since they do not allow you to take water on board.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Bellini Cassidy","China","2014-08-03","Nanjing - Singapore. The crew on board were rude - they were not polite and asked you not to eat anything you brought onboard. The price is not as low as its service definitely not worth it. Some seats were not able to recline and my cup holder was broken. Very uncomfortable flight. I'd rather go to Shanghai next time. Avoid Scoot if you can!","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S May","United Kingdom","2014-11-20","Flight to Tenerife Sur for 15 nights and returned on 8/10/2014 - absolutely no complaints regarding flights both ways. Both on time booked seats for extra comfort and staff were courteous and efficient. However on return to Glasgow (PIK) it was torrential rain. We were put off the plane onto the runway to make our way into arrivals. Within a very short time we were soaked and to add to this an overflow pipe was gushing water ensuring we were thoroughly wet through and adding to our discomforts! Not good enough Ryanair this could have been a perfect 10 a little more customer care and consideration is necessary.","","","Economy","","7.0","3.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Hagan James","United Kingdom","2014-11-20","Have flown Ryanair from Bristol to Dublin return now for last six years (10/11 flights per year with other flights to Portugal and Spain in between). Only on one occasion have we been unreasonably delayed all other flights have been on time or indeed often a little early. The price is right and if you abide by the Ryanair terms and conditions you will have no problems whatsoever. Their planes are always well maintained on the interior and looking at their reliability record all round also. With regard to IFE legroom etc you get what you pay for and cannot complain. I would highly recommend them to anyone.","","","Economy","","9.0","4.0","4.0","0.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Elliott","Ireland","2014-08-26","Flew with SAS from DUB to CPH a week ago. Check-in was easy and smooth and the flight left on time. However from there on things got disappointing. Since the flight was the most expensive one I expected better service than LCC level buy-on-board service which was offered. Also seat comfort was terrible due to the aircraft having those awful Recaro Slimline Seats which are possibly the most uncomfortable things in the sky. Even Ryanair is better than this and they charge a reasonable fare unlike SAS. This is poor value for money. This really lets them down as their crews are very friendly and helpful. What also lets them down is their chaotic hub at CPH. Arriving and departing passengers are not separated and therefore it is a bit difficult to find the baggage reclaim area and it takes a long time to get there. Furthermore the airport is clearly understaffed as we were stuck in the queue at immigration for 15 minutes + which is unacceptable given that the airport had only 1 out of 4 passport control booths open at the time. I would fly SAS again but only if they are cheaper than any other option because the value for money is poor and the comfort is poor.","","","Economy","","4.0","1.0","5.0","1.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Lesley Paschalaki","Greece","2014-08-15","August 1st MAN-OSL-ATH. Online check in took two minutes and got overwing exits on both flights. No queue to drop bags. Left 30 mins late due to missing pax but made up most of it. Crew on both flights friendly and coffee flowed freely! Leg room excellent. Just like the outward flights three weeks earlier flying as it should be!","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Oberbeckmann","Germany","2014-08-14","We were flying ARN-DUS on SK2627 August 7th. Check-In was easy through their Smartphone app we also used the terminals to print our own baggage tags and dropped the bags. The staff were always friendly on the ground and on board. The flight was operated by their affiliate Blue 1 with a B717 a little older but in a good shape. Seat pitch was good better than with low cost airlines. Coffee and Tea were free anything else had to be purchased. Food quality was good and the total price I paid for my flight was low so I was ok with spending some extra money on a snack. All in all the flight was a really good experience and I can just recommend this airline to anyone flying to or through the Scandinavian countries.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Syed Mukhtar","Malaysia","2014-01-06","Kuala Lumpur to Paris via Jeddah. I have to disagree with comment of other passengers using this airline. I found that this is airline is punctual and gives the standard care of an airline. Jeddah airport maybe one of the worst airports for connecting flights but its not fair to review the whole experience of Saudia based only on airport. This airlines offers a good price to travel with good food and good care throughout the flight. Of course the standard is not up to Emirates or Singapore Airlines but they are doing good job. I would recommend this airline to another customer.","","","Economy","","6.0","4.0","4.0","4.0","3.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Majid Alfayez","Saudi Arabia","2013-11-10","I am frequent flyer with Saudia. Overall it is good airline if you find a seat. My takes on Saudia are: Always there are no seats available for domestic flights. It is near impossible to find a seat. No direct flights to and from Dammam except to few cities. Unfriendly staff. They stopped serving meals on board and instead they started to give untasty sandwiches.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","1.0","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Fang Jun","China","2013-05-10","From Xiamen to Nanjing. Flight was delayed 1 hour due to air traffic control. Served dinner 2 meal choices. Beef with rice or fish with rice. Also complimentary drinks served. Cabin staff were helpful and friendly. They tried to help all passengers. Nice trip.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","S Neoh","Malaysia","2013-05-04","YNT-PVG new B737-8 mood lighting was used to great effect on this evening flight. Was pleasantly surprised to be served a rice dish (alongside a range of beverages) for 80-minute trip. Overhead screens every 2.5 rows for a programme that lasted about as long as the flight did.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Derick Yuan","Singapore","2014-06-25","Flew Scoot flight TZ7 from Perth to Singapore on 23/06/14. The aircraft was Goin'Scootin the crew were very fast to serve food and were very friendly. The captain however made announcements far too softly. We did not choose our seats and got super seats for free which have more legroom compared to the blue seats. However the seat was not cushioned and was quite hard the flight was quite bumpy so we did not feel relaxed at all. The food served onboard was very expensive but was needed for a 5hr flight. The boarding at Perth was terrible no queues staff not trained.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Lauris McCorkell","Australia","2014-06-25","Singapore to Sydney on June 16 the 1.45am flight. We booked bizclass and were very disappointed. The seats were most uncomfortable and the cabin was extremely cold for a night flight having not flown with Scoot before we didn't get any blankets or pillows so we were unable to sleep. For bizclass we got small water and pringles and a soft drink plus our ordered meal at 8am in the morning. We did not feel we got value for money. The ground staff were good but the plane cabin crew were hidden most of the time.","","","","","5.0","1.0","3.0","3.0","0.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","J Francisco","Singapore","2014-06-25","Flew with Scoot several times and no complaints so far. Traveled from Singapore to Sydney for about S$200+ return trip (FlyBag) from a sale. We have sat on both standard (Blue) and Super (Yellow) seats and both were comfortable and have very spacious legroom (I could cross my legs with a standard seat). Cabin crew were very friendly and always served us quickly with a smile on their faces. We ordered a Beef Bourguignon Pasta Stew and some snacks on board and despite the small portion the meal was delicious. Other then that the flights were always on time and would definitely fly with Scoot again.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","George Bouzidis","Australia","2014-11-17","Athens - Thessaloniki 17/10 Flight FR1066. Thessaloniki - Athens 20/10 Flight FR 1067. Aircraft always full. All fees charges and extras up front. Ready for take off within 10 minutes of first passenger setting foot in aircraft. Cabin crew move like greased lightning. Punctual. Aircraft emptied quickly. Be absolutely certain you have boarding pass printed out before arriving at airport otherwise you are slaughtered for about 75 quid each which is about the total cost of a cheap printer.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Malone","United Kingdom","2014-11-17","Flew Edinburgh -Gdansk return. I didn't pre book seat but was allocated one free. This meant I could print off boarding passes at home for both legs of journey and with 10kg hand luggage (plus handbag) there was no queue to stand in at airport just straight to security. Fabulous! Liked the fact there was a priority boarding queue even though I wasn't in it. Boarding front and rear of plane. Very efficient. Flight on time. Plane clean and seemed plenty of room for everyone's luggage. The seat on the plane was one of the most comfortable I have encountered on a short haul carrier and I even managed to have a very relaxing shut eye. I have travelled with Thomas Cook several times recently and the flights were very uncomfortable. On outward leg of this journey I was at a window seat and was invisible to cabin crew however on return journey at aisle seat crew very pleasant and helpful. Overall very impressed excellent value for money and will sing Ryanair's praises to family and friends.","","","Economy","","9.0","5.0","4.0","0.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Jankowsky","New Zealand","2014-08-14","Copenhagen check-in terminal printed boarding pass with no seat assigned. Bag drop off resulted in questioning about contents of bag - fishing equipment apparently a problem so bag brought to special bag desk who are confused and say that fishing equipment is no problem and even frozen fish is fine. Boarding pass rejected at gate - new pass grudgingly issued with comment 'you must have done it incorrectly'. Given the simplicity of the check-in terminal there is nothing you can really do wrong and a pass should not be issued without an assigned seat. Flight delayed slightly but otherwise fine if basic with no entertainment system. Bag lost en-route to Dublin. SAS baggage help desk in Dublin does not answer phone calls or return calls when messages are left. Rang the SAS helpline and they can't help - tell me to ring baggage help desk. 3 days later the bag arrives. Not good enough.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mike Statham","United Kingdom","2014-08-11","I had a pleasant flight from LHR to Oslo then from Oslo to Evenes Harstad/Narvik on 10th July and returned back again on 7th August. Just a few comments hopefully might help though free drinks Coffee Tea and water that would be nice. I have flown now three times with this airline and had no problems hopefully they will be just as helpful when I take my dog with me next year.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Grant Thomas","Australia","2014-08-08","This was my first and last flight with SAS SK834 CDG to OSL. I thought that the airline would run as smooth as possible but from check-in at CDG where the staff member was on her phone for the entire process until the disgusting meal that was presented to me left me with a distinctly unpleasant taste in my mouth. I was told that I had paid for a business class eat but they were done away with in 2013 and so I was in what they call SAS Plus Full Flex. Never again SAS - will take whatever other options I have including a train in an effort to avoid them.","","","Business Class","","2.0","3.0","3.0","1.0","0.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Obispo","United Kingdom","2013-11-10","I travelled with my 12-month old baby London-Jeddah-Manila. My experience was the worst travel ever! London to Jeddah was acceptable. Jeddah airport is not so worthy to be called an airport to its facilities and unfriendly airport staff - there was no baby changing area nor a feeding area. Flight stewardess from Jeddah to Manila was not so helpful at all! My baby was crying for a long time and none of them bothered to ask if I needed help.I will never travel with Saudi Arabian Airlines again and will never recommend it to anyone.","","","Economy","","3.0","2.0","1.0","3.0","2.0","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","David Houlihan","United Arab Emirates","2013-10-30","I fly Saudi a lot overall they are always on time. Aircraft are new so for the time being in good condition and clean. Most of my trips are short up to 2 hours so don't require entertainment as they hand out ear phones but there are no screens. The Catering has been cut you used to get a full meal service on international flights regardless of length Saudia I would have to say had some good catering on board now its a frozen bread sandwich with tea or coffee better off give nothing as no one eats them. Staff as usual get the basics done don't expect interaction or a smile as that's obviously not in the job description. Fly them again? Probably A to B on time with bags all I need on a short hop and prices are reasonable.","","","Economy","","5.0","4.0","3.0","2.0","0.0","","","3.0","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","R Cleary","United States","2013-04-01","Xi'an to Qingdao. First time flying SDA. Flight attendants are well dressed professional and friendly. It was only a 1.5 hour flight with IFE. I was the only Westerner on the flight and the attendant went out of her way to find me an English version of China Daily. On time and reminded me of what air travel use to be a long time ago.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","A Simons","Australia","2012-09-05","Shenzhen to Yantai on a 737 which takes approx 3 hours. Shenzhen airport is not too bad but not great. Shandong Airlines is the only direct flight from SZX to YNT however with one flight per day at inconvenient times for business travellers like myself. Flight delayed 3 hours due to ""bad weather"" and the return journey 2 days later was delayed by 2 hours however with no reason provided although a meal voucher was offered at Yantai airport but food was inedible. Flight attendants are very well dressed well trained professional efficient and friendly. Seat space is typical economy however no PTV's in seats and no overhead entertainment shown either. Hopefully more competition will arise on this route in the future and newer planes perhaps would be good.","","","Economy","","7.0","","","","","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","J Melville","Australia","2014-06-23","TZ 2 19 June SIN/SYD in Scootbiz. Rubbish the cabin crew disappear they muddle the food and they lack the basic standards. Not impressed at all!","","","","","","3.0","1.0","1.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Lisa Tan","Singapore","2014-06-20","Flew economy class (Blue seats) on scoot flight TZ8 from SIN to PER on 16/06/14 and found them nice enough. You might realise that the blue seats are actually cleaner than the yellow seats which have stains. Pilots were very experienced and Scoot was actually a new airline so we were surprised that there was actually Senior first officers. Service from the ""Scootees"" were actually quite fast but they serve food rather slowly. Their English was actually quite nice but sounds unusual. Flight was very smooth and will fly Scoot again in the near future.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Elizabeth Ahuahu","New Zealand","2014-06-02","My husband and I travelled scootBiz return from Sydney to Singapore. Enjoyed the flights both ways and will certainly travel with them again. We are in our sixties and were pleased to have paid extra for the large black comfortable leather seats plus extra leg room. Found the air conditioning on board a bit cool after returned from temperatures of 38*degrees otherwise great!","","","","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Max Kropiunik","United Kingdom","2014-11-12","Flew from Manchester to Charleroi and back with wife and daughter. The flight only lasts an hour and 10 minutes so it was OK. We had no luggage to check in and had booked priority boarding. The flight was punctual both ways. The flight crew was polite. The reason that at times they have to be a bit pushy is that people take an eternity to get settled and low cost airline have to stick to strict time schedules. I hear lots of horror stories about Ryanair but I assume that if you stick to your part of the deal it is OK. I think for a short flight that we took it is very cost effective and one can overlook some small niggles here and there.","","","Economy","","7.0","3.0","4.0","0.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Leonard","Ireland","2014-11-11","Knock-Faro-Knock 23 Oct. First time I've flown from Knock Airport found it so strange as everything was so near no long corridors etc. Was with my mother who needs a wheelchair all assistance good. Was very wary of using Ryanair as normally travel with Aer Lingus especially with a wheelchair I needn't have worried as everyone was very helpful. Fantastic that you can book seats I went for ""PREM"" seating rows 3B/3C outbound 2B/2C inbound. Faro based Portuguese crew on both directions and they were excellent only gripe is selection of food/drinks is only average but I found they have improved immensely since I gave up flying with them about 3 years ago I would certainly use them again.","","","Economy","","8.0","4.0","5.0","3.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Masha","Russian Federation","2014-08-06","CPH-SVO in SAS Plus. Extremely satisfied with everything. Smooth check-in and priority security control. Good service and very tasty food. Definitely worth paying a little bit more for SAS Plus. Landing 20 minutes before schedule.","","","Premium Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Lesley Paschalaki","Greece","2014-08-06","July 11th ATH-CPH-MAN. Online check in a breeze and walked straight up to the bag drop and finished in 2 minutes. No queue at security either. Both flights more or less on time the overwing exit seat had plenty of legroom and the crew were friendly and professional. Easy connection at CPH. Two of the easiest and most enjoyable flights I've had for a long time.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","PJ Trebuchet","United Arab Emirates","2013-10-29","DXB-RUH-CDG. Open ticket price (return): EUR 256. Low fares but really pitiful service: first leg DXB-RUH was late zith no explanation only a tiny and icy cheese sandwich has been served on a 1hr 55min flight. Very unprofessional cabin crew. At least 77W equipment was modern and clean. 4 hours transfer at RUH I accessed the Premier lounge with my Master Gold: dirty toilets no showers no quiet zone. Rude ignorant shamefully arrogant ground staff at RUH. Second leg RUH-CDG: old 772 aircraft dirty and smelly toilets rude and disorganised Arabic cabin crew. Food disgusting with no choice available (despite of information provided). Horrifically cramped seats mine was broken. Actually a low cost airline. Avoid it.","","","Premium Economy","","3.0","1.0","2.0","1.0","2.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Kenneth Lee","Saudi Arabia","2013-10-18","GIZ-JED-TUU-JED-GIZ and GIZ-RUH-JFK-RUH-GIZ. As you can see I travel a lot on Saudia and know this airline well. The thing I really like about SV is that it's such a punctual airline. Flights are almost never late. Saudi domestic flights are not that expensive and are fully changeable fares with no penalties. If you are traveling domestic travel light and carry it all on. Security at domestic airports in the kingdom is not that strict so you can get a bottle of water and toothpaste through security. Does not charge extra for exit row seating. They also allow a free checked bag on domestic flights. Food service and inflight entertainment on international flights are pretty good actually. But 10 across on Saudi's 777's make it for a very tight flight. I certainly recommend taking SV to the USA during the low season! My flights to JFK were empty. We're talking 75 people on a 777. The amount of personal space on an empty widebody is amazing! I am very disappointed that Saudi has decided to cut costs and downgrade domestic food service. They used to offer hot chicken and rice the local dish on domestic flights. It was always delicious. Now they offer cold snacks only: a muffin cheese sandwich or a tuna or chicken sandwich. I used to get the sandwich but not any more. It is truly a mystery meat sandwich with very little taste. Flying during Ramadan is always a treat. They pass out the snack boxes and tell the passengers when they can begin to eat even if it's 10 minutes before landing they will land with the trays down with the catering items still on them! The cabin crews are friendly all the time. Saudia gets you from A to B without all the fuss of American carriers that's for sure. I recommend Saudi if the price is right you can't go wrong with them.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","T Impson","China","2011-05-05","Xiamen to Hangzhou. B737-800 in superb condition and service was excellent. The small snack wasn't great but for 1 hour flight it wasn't really needed English announcements weren't the best. Drinks were served 3 times during the flight and cabin crew very friendly. The legroom was huge. Plus the fare was cheaper than all other carries on the same route at the same time. All in all a very pleasant flight and would certainly fly them again.","","","Economy","","10.0","","","","","","","4.0","1"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Giorgio Rosa","Italy","2010-02-12","Quintao to Whuan on time. Reasonable legroom. Cabin clean and crew attentive and polite. Good spoken English but announcement barely comprensible. I would rate this airline as slightly better than Chinese average.","","","Economy","","7.0","","","","","","","4.0","1"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","P Smith","","2008-12-24","PEK-TNA return. First time flying Shandong (codeshare with Air China). I found it an efficient airline offering good value for the money. Plane was a new 737-800 cabin was clean seat pitch was OK (34 inches or so) flight attendants were polite and attentive and the flights left and arrived on time. Shandong's onboard service is fairly basic (bottle of water and foil wrapped sandwich) but not out of the ordinary for a one hour flight.","","","","","7.0","","","","","","","","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Darren McCarthy","Australia","2014-05-17","Gold Coast Airport to Singapore. My friends had previously travelled on this flight and recommended I purchase the extra ""Yellow"" Stretch seats from Rows 21-25. Definitely do this! It cost me $66 extra but was it worth it! I'm close to 6 foot tall so the extra legroom was worth it alone. Food wise I played it safe and ordered the Ham/Cheese croissant and that was fine. I agree that a can of coke and small pringles is not the best ""health"" option but I bought my own food on board and there was no problem with that. Take an empty water bottle to refill. Don't try and take the bottled water through Gold Coast Customs - no go so you'll have to stand there and scull it! Scoot staff were fine and efficient. I can relate to the call button being ""dinged"" continuously due to the major design flaw of where the button is located on the armrest. All up I paid $745 back in January for this airfare and I am happy to do it again - but only in the yellow seats! The layout is 3-4-3 in economy and there were so mighty ""squashed"" people in those seats so invest the extra $70 (and hope that no one has the middle seat!). I agree with other reviewers that this section (Rows 21-25) is child-free and feels like your own little section. Gold Coast Airport Customs/Immigration is certainly not set up to cope with 3-4 International flights arriving at the same time definitely a poor ""first impression"".","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Elizalde","Australia","2014-04-06","Scoot provides all the basics that you need at a very affordable price. No complaints. Service was courteous professional and efficient. Will recommend this to anyone who wants to visit or stopover at Singapore.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Harvey","United Kingdom","2014-11-06","31/10 FR293 from Stansted to Dublin 19.40. Left it late to advise gate 88 instead of 49 - loads of panting passengers. Also they have a very relaxed attitude towards schedule and timekeeping. Sat for ages awaiting confirmation of passengers etc prior to takeoff. Ryanair customer service appalling as staff members more interested in selling priority seats than helping people who had missed flights due to traffic problems. Oddly we sat there waiting for one passenger - how does that work? I am now looking to avoid Stansted as its like a third world airport.","","","Economy","","3.0","3.0","2.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Cooke","United Kingdom","2014-11-06","Barcelona to Birmingham FR9162 31st Oct. Love Ryanair so much better now with allocated seating and the extra bag makes so much sense - can now take my handbag and my small suitcase on with no problems. Had more of a problem with Monarch - I had to empty the contents of my handbag into my duty free bag - what a waste of time as I was still taking same amount on to plane!! Well done Ryanair for sensible rules.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","O Hendrik","Germany","2014-08-03","July 31st on SK2626. We had a good flight with SAS (operated by Blue1) on a Boeing 717. Check-In with their app was easy and baggage drop at the airport went fast. We reserved seats at the emergency exit which was very good because they had lots of space for our legs. The staff were very friendly and the drinks and snacks had standard prices. Unfortunately we were a little late (50 minutes) so that our transfer at the destination was not as easy as expected. But nonetheless I would definitely recommend this airline to anyone travelling to and from Scandinavia.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","John Peterson","United States","2014-07-31","Round trip from Dulles to Copenhagen. Check in at Dulles was rather easy with checking in one bag at the counter and carrying on our other small suitcases. At the gate the staff were a little confusing and boarding a little chaotic. Our seats were next to a window and there was sufficient leg room for me as I am 6 ft’4 and obviously sensitive to cramped quarters. On the outgoing flight the flight attendants were a little hurried. The inflight entertainment was dated and limited and there wasn't any play/pause controls for the movies so you wound up joining a film that already started. The food was fair and on the bland side and beer and wine ran about $10 for a glass. Later on breakfast was served and it was terrible and I noticed that many guests skipped eating most of it as did I. Our return trip started off on the wrong foot as the check in kiosk required a number that was not on my e-ticket and I had to wait in line for check in assistance. After that I had to wait again to check my one bag and was told that our carry-ons now exceeded the weight limit and we had to check them both for $109. Not having the time to dispute and with a long line behind us I just paid the fee and decided to move on. The departure gate was chaotic as well the food bad as before and the same tired movies were on the flight as well. Two plusses were that we arrived at Dulles 25 minutes early and the flight crew was a lot more friendly. Would I fly SAS again? Probably not.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Abdullah Alghunaim","Saudi Arabia","2013-09-15","Flew from Riyadh to IAD. Firstly Delayed 1 hour from departure with no explanation on what caused it. Second on our 13 hours flight from Riyadh to IAD the entertainment system was down for all of us in business class. Not sure why we bothered booking business class if we can't at least enjoy some movies/TV shows in this long flight.","","","Business Class","","4.0","3.0","4.0","2.0","1.0","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Fest","Germany","2013-09-13","SIN-RUH-FRA. First leg was in a very nice 777 which was one of the most convenient flights I have experienced. Spacious leg room endless entertainment options and nice food. Transit in Riyadh was interesting as we could leave the airport after a strange procedure that took 2 hours but it was worth it as I don't want to stay in any airport over night if I have another option. Second leg to Frankfurt wasn't that nice. The 6 hour long flight was in a small A320 without much entertainment and with worse comfort. It would be ok for a flight half as long as this but for 6 hours after a rough night was really a bit hard. Staff on both flights were alright nothing special though I would definitely fly with them again great value in my opinion.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","C Walsh","Germany","2013-09-11","Frankfurt to Manila via Jeddah 27 Jul. Manila to Frankfurt return 18 Aug. Flight SV180 SV860. Awful airline AC not working a passenger asked for water while delayed and was refused. Impolite rude and lazy staff TV's not working safety briefing not working due to technical faults aircraft disgusting. I will never use this airline again and will ensure everyone I know hears what I went through.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Clarence Bourgeous","","2008-04-22","Jinan to Shanghai. I am 6'4"" tall was stuck in center seat. No legroom jammed against fellow passengers on either side. Plane packed no other seating alternatives. A very miserable flight; flight crew oblivious to the problem or had no solutions to it.","","","","","1.0","","","","","","","","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Jack Sheldon","","2007-11-27","Qingdao to Shenzhen with Shandong airlines. Flight 90 minutes lates leaving - aircraft turned up at the gate just after scheduled departure time - after boarding spent another 40 minutes on board with doors closed. Flight didn't appear on departure board at TAO at all and no explanation given either in the airport or on board as to delay. Service onboard was OK - hot meal of fried noodles. Aircraft looked in reasonable condition (737-800). FAs reasonably attentive and minimal but acceptable English spoken.","","","","","3.0","","","","","","","","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Budi Chandra","","2007-11-19","Hangzhou to Shenzhen with this airline. The aircraft was B737-300 which looked quite aging and also the seats beside me were quite broken. The pitch however is excellent which is at least 34 inch. Another thing that surprised me that we were served hot meal lunch with two choice food as well which were so great in taste and quantity too. Even China Southern that I flew a week earlier only offered snacks during the flight. I think Shandong Airlines is a good choice to fly within China.","","","","","4.0","","","","","","","","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Dorothy Mowat","Australia","2014-02-26","We have just returned to Sydney from Singapore after a marvellous three-week holiday flying both ways with Scoot. Being a budget-type airline we had no high expectations and were satisfied with both journeys: Sydney to Singapore and Singapore to Sydney. On our forward journey we had chosen the economy blue seats 38A and 38B - and we had a passenger sitting near us on 38C. Found it very cramped. Decided to upgrade for the return journey to the yellow seats and must say that the extra room was well worth the extra payment. I would travel again with Scoot – next time booking the super economy (yellow) seats. With such low air fares you get what you pay for so we can't whinge about being offered coca cola and pringles as a snack! The meal on the return journey (beef wrap) was a huge improvement on the forward journey which was some sort of very ordinary rice concoction. The staff at every step of the way - from when we checked in until we landed were very efficient and courteous. In recommending this airline I would suggest that potential passengers do a bit of homework beforehand and choose a seat that maximises their comfort. The small cabin directly behind business class (rows 21 to 23) are excellent as it is a small cabin which has been declared ""child and baby free"" - so no screaming babies directly nearby. Hope this has been helpful.","","","Economy","","8.0","0.0","5.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","C Leis","Australia","2014-02-24","Our second trip with Scoot to Singapore. One out of Sydney and the latest from the Gold Coast. We aren't exactly the youngest passengers on flights (60's) so the blue seats get a bit (lot) cramped after takeoff plus an hour. This time we splurged and got yellow seats in the back of the plane. Also ordered a meal. Everything worked well and the meals were exactly what is/are required on an 8 hour flight. The small extra cost for the seats was well spent as we were in a bracket of two (window and aisle) and it was only the two of us to sprawl across each other. The cabin crew was/were really good. Spoke good English and didn't seem to be troubled by the usual few fools that adorn every flight! I'd certainly fly Scoot again. Next time to Hong Kong. If I can get a decent Gold Coast to Hong Kong connection. Check-in at the Gold Coast was fast and efficient. Same at Changi. Tip. Take your own Tablet device loaded with your fave TV or Movies. Yep. The battery will expire before the flight lands but by then you will be ready for a few hours of sleep. Also take an empty 500/600ml water bottle on board. Fill it at the water places on the aircraft.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Trevor Nesbitt","United Kingdom","2014-11-06","Dublin to Lanzorate to Dublin in October flights cost almost £1000 for 2 people. Boarded the plane took our seats I'm tall and ended up looking at my knees for the duration of the flight. Looking for somewhere to put my newspaper and the other normal things you bring onboard - there was no little pocket at the back of the seat in front of me with the result I had to pile everything on my knee leaving the tray table in a very awkward position. The lady came around with drinks I ordered a coke which turned out to be the smallest can of pepsi in the world for 2.50 euros. No frills 100 per cent low cost not really. Would I fly Ryanair again? Not unless I was really pushed.","","","Economy","","1.0","1.0","4.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jean Mann","United Kingdom","2014-11-03","Flew from Birmingham to Barcelona last month excellent flight and service. Arrived ten minutes ahead of schedule. We fly with Ryanair at least six times a year and have never had a problem. Yes - there are a few rules and regulations but if you abide by them there shouldn't be any problems. We are flying to Dublin next week return ticket less than a one way train fare to London! The added advantage of being able to take two bags as hand luggage has come as a real bonus.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Holmstrom","Sweden","2014-07-31","Had a flight with SAS from Stockholm to Skelleftea in Northern Sweden that was operated by a 737-600. The plane had the newer SICMA seats which is quite comfortable but lacks the cup-holder in the tray-table. The free coffee was good as well as the punctuality.","","","Economy","","10.0","5.0","5.0","4.0","2.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","I Bromfield","United States","2014-07-29","I flew Newark to Copenhagen to Venice. Once I arrived in Venice my luggage did not show up. I went to the baggage claim and there were at least 10 others in line who also lost their luggage and we discovered that they all started in Newark too. Most of the people in line were leaving for a cruise the next morning. The baggage claim said we would get our bags in two days. After the two days were up I tried calling every hour when I finally got a hold of someone they were very unhelpful and just told me to check the website. They didn't even locate my bag until 4 days after my trip. And even after they located my bag I didn't get it for another 3 days. This airline ruined my vacation. The staff on the plane were very friendly though and the food wasn't that bad. Inflight Entertainment was terrible.","","","Economy","","2.0","4.0","4.0","4.0","2.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","V Burns","Saudi Arabia","2013-09-08","I have flown RUH-MNL-RUH many times much cheaper than all it's competitors when flying this route in Business Class. However the service is shocking to say the least more often than not it is late and they don't even announce delays. 7/10 the inflight entertainment does not work and cabin crew whilst generally polite and friendly are not to be found unless during meals. Aircraft is always 747-400 very old and tired. However if price is not an option then I would always seek alternative airlines. My score for this airline is heavily influenced by the fact I am getting Business Class seats for Economy fair otherwise it would rate much worse.","","","Business Class","","5.0","3.0","2.0","3.0","1.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","S Wilson","United Kingdom","2013-09-05","SIN-RUH on an old 777 with the most leg room in economy I've seen for years. Excellent IFE crew cheerful friendly and helpful taking the time to chat with passengers and laugh and joke. Food was fine with regular drinks. Layover at RUH was met with obnoxious and arrogant guy barking orders for those in transit. Typical overpriced food outlets with seats designed to be uncomfortable. RUH-LHR completely different story. Same old tired plane with IFE not working in many seats seat covers coming off and a tired looking crew sleeping in the galleys and looking like every job was too much hassle and a real resentment for the passengers. One meal service one drink service a crew that could not have cared less if they tried.","","","Economy","","8.0","5.0","3.0","4.0","4.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","R Pascal","France","2013-08-19","Paris CDG to Chennai India via Riyadh 30 July. Lucky me I was on an exit seat served by the most professional and most charming air hostess! Delicious food on the CDG-RUH leg followed by a box offered 10 minutes before landing due to Ramadan timetable. Nice return flight too.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Neal Postma","United States","2015-07-05","The plane had a foul odor throughout the flight. The plane sat on the tarmac for nearly an hour before going anywhere. The food was hardly edible, though not necessary for the short 2 hour flight. Lukewarm beer was served free of charge. The plane itself was old and in need of retirement. The seats were about as cramped together as any I have seen.","","Solo Leisure","Economy","can to shanghai","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Thorkild Lykke","","2007-07-16","Hangzhou - Guilin in First Class. Boarding and departure punctual. Aircraft was a new B737 staff extremely friend and good command in English. Catering for the 2hour flight in first class was a bit surprising yet still good. Big pack of good biscuits fresh cherry tomatoes and a bag of preserved chestnuts. Seats are first class seats 2x2 and good legroom. It's worth the little extra price.","","","","","4.0","","","","","","","","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Michael Hettwer","","2007-03-25","Jinan via Nanjing to Fuzhou. Nice on schedule flight with good and friendly service. Although economy and third last row in a complete booked 737-300 nothing to complain.","","","","","","","","","","","","","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Chris Jones","","2006-05-14","Hangzhou - Guilin service was fine and the 737-300 was in good condition. However the seat pitch is horrible cannot be anymore than 29 inches avoid this flight if you are over 5'6 in height.","","","","","","","","","","","","","0"
"scoot","/airline-reviews/scoot","Scoot customer review","A Kale","Australia","2014-02-19","I was scheduled to travel on a non-stop Scoot flight from Singapore to Sydney by Business Class a few days ago. The flight was scheduled to take off from Singapore at 1.45am and arrive into Sydney at 12.40pm. The flight got progressively delayed and finally took off around 5.30am. Then for some unknown reason it stopped in Perth before continuing to Sydney. Finally it landed in Sydney over six hours behind schedule at 7pm. I missed my onward connections to Canberra. So moral of the story is that if you have to reach somewhere on time do not travel by Scoot as they are usually late.","","","Business Class","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","B Rippingale","Australia","2014-02-17","Have flown with Scoot several times and the planes have been on time and arrived early in some occasions all smooth with check in and bag collection as good as any airline I've used for this. Scoot Biz are much better than any standard seat with other airlines. Food is a bit basic but for the same price as the cheapest fare in economy with 38 inch legroom it's with it. The entertainment does not seem to work on my own devices which is probably the only downside. Overall a good service and will keep using if the price is right.","","","","","9.0","5.0","5.0","3.0","1.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Crawford David","United Kingdom","2014-11-03","Paphos to Rome. FR 9697. October 31. Business Plus is a waste of money if there is a bus from the terminal to the plane since then one does not receive Priority Boarding. Also there is no Priority Deboarding so if one is in row 16/17 and there are exits front and rear then one is last off the plane and last at Passport Control. To be of value Business Plus passengers should always board first and deplane first. This would mean that the passengers would travel in a separate bus and all the Business Plus seats should be at the front of the plane just as in any other airline.","","","Economy","","3.0","3.0","3.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Gillespie","United Kingdom","2014-11-03","We flew to and from Cork from Stansted and had no problems whatsoever. Flights were bang on time crew were nice.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Grinsted David","United Kingdom","2014-11-03","We flew Stansted to Ancona for a few days at the end of September. A lot of the reviews here knock Ryanair but I have to say I was very pleasantly surprised by the service provided. Apart from that awful jingle on landing the inflight experience was fine and the cabin crew polite and helpful. Stansted passenger handling airside is appalling but that is not Ryanair's fault. I will definitely fly Ryanair again as long as it is hopefully not from Stansted!","","","Economy","","10.0","4.0","4.0","0.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Margaret Sheard","United Kingdom","2014-07-20","This was my first flight with SAS. Because it is a Scandinavian airline I had assumed that everything would run smoothly and efficiently. Up to a point it did. On my outward flight I asked for a coffee and was given a beaker and sachet of milk: no coffee materialised. But my main complaint must lie in the non-arrival of mine and several other people's luggage on the return trip into Manchester. Two days later it has still not arrived and the only response from the baggage handlers is that when it is finally located it ""will be repatriated"". An automated response system is useless frustrating and annoying.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Niels Solberg","Norway","2014-07-17","Travelled SAS SK4603 from Oslo to Dublin Ir. Excellent journey pleasant staff and food was tasty and plenty. Seats a bit hard but flight was only 2 hours long.","","","Premium Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","PJ Trebuchet","United Arab Emirates","2013-08-14","CDG-RUH-DAC. Price for one-way flight: 310 EUR. The SV option is only good if your goal is to save money. Otherwise EK QR or even TK are much much better: chaotic check-in at CDG contradictory information was provided by SV ground staff. First leg was operated by a B777-200 old and tired. Toilets were smelly food was bad and only one drink has been offered for a 6 hours flight! 8 hours stopover at RUH. This could not have been worse: rude ignorant unhelpful ground-staff. No transit hotel option lounge option even if you pay for it. I finally got an access to the Premier Lounge with my Star Alliance gold credit card no shower no quiet zone inside. Second keg from RUH to DAC: shameful. Plane extremely dirty in less than 2 hours no one from cabin crew was paying attention. Some of them were simply sleeping in passengers seats. No amenity kit no breakfast only one drink served and no food at all. Poor security on board old airplanes rude and unprofessional cabin crew: do not use that airline.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Stringfellow","Saudi Arabia","2013-08-07","Jeddah - Abha - Jeddah. Regular flyer with SV. Jeddah airport chaotic. Will be glad when the new airport is built - eventually. Flight was during Ramadam but cabin crew were happy to offer refreshments to non-Muslims. Don't bother with pre-arranged seating. Cabin crew will move passengers so that families can sit together. Cabin crew looked resigned to their jobs. People on their phones during the flight seats not upright as instructed. Overall poor safety within the cabin. An elderly lady was sitting in the exit row with bags on the floor and the cabin crew walked past. Honestly they get you from A to B without the seriousness of western airlines.","","","Economy","","5.0","3.0","2.0","0.0","0.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Caterina Camerata Scovazzo","China","2015-07-03","I fly with this airline regularly between Shanghai and Hong Kong because it's one of the few airlines that lands in Shanghai Hongqiao airport, which is more convenient for me. Convenience is my only motivation, as this airline is bad. Poor food. Staff will tell you to switch off your phone 30 mins before landing, but do not stop customers using phones. Seats are uncomfortable. I really wish there were more options between SHA and HK - but unfortunately I am stuck with Shanghai Airlines.","","Business","Economy","Hong Kong to Shanghai","1.0","1.0","1.0","1.0","1.0","2.0","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Andrew Cottingham","China","2015-06-01","FM9312 May 28th 2015 Guangzhou to Shanghai. I have been traveling with this airline for four years when on occasion I cannot find another airline that suits my route/timing requirements. I find them to be consistently very delayed with little or no information in Chinese or English on the duration of the delays. I generally feel that a delay of two hours is 'par' for this airline and anything leads than this is a very good result. I would strongly suggest against flying this airline if on business or if arriving on time is a priority.","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"shandong-airlines","/airline-reviews/shandong-airlines","Shandong Airlines customer review","Sandro Bouchat","","2005-11-30","Beijing-Jinan-Beijing Economy. Very nice small company. Operating brand new aircrafts with good comfort the staff is very attentive gentle smiling and speaks very well english. Very pleasant trip.","","","","","","","","","","","","","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Christine Tang","Singapore","2014-02-14","The aircraft was ok and service was almost the same as other budget airlines. However it was delayed 3 hours and 2 hours+ respectively for my 2 flights. I felt uncomfortable that the cabin crew moved my luggage without asking for my consent. The cabin crew are rude they don't give way to passengers when they are selling food and beverages. I stood in the aisle and waited for 10 mins until one moved his cart back a little and I could go back to my seat. Although it is a budget airline they should know we are the customers and they should provide quality service not a budget.","","","Economy","","3.0","3.0","1.0","0.0","0.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","B Rippingale","Australia","2014-02-03","Perth to Singapore - Scootbiz. Overall a good product check in very efficient through dedicated Biz desk young man was very friendly and professional he also mentioned we could board the plane as soon as boarding begins. Unfortunately no option to purchase Business Lounge Access at Perth. Boarding was efficient with a call to all Scoot biz to board at the start excellent much improved on last time. Boarded the cabin to realise there were only 4 people of the 32 seat occupied in the Biz section as always we were greeted warmly when boarding the plane. Drink orders were taken before take off and we were allowed any drink on their menu something not offered on our previous trip so improving all the time opted for Singapore slings we were told we would get these after take off. As with Biz we were provided with a small sealed cup of water like you get in economy take off was earlier than expected which I was impressed with. It was about 30 minutes after we took off when we were provided with our pre ordered meal not bad with small can of pringles and a bottle of pre mixed Singapore sling with a cup of ice overall good for budget maybe disappointing for any other service. Once again we were unable to use the entertainment system this time using a tablet instead of a laptop but once again no luck. We rarely saw the cabin staff and they did not come out and give us the code to access the entertainment. Scoot need to look at this as I don't think I'm the only one to have this issue. My favourite part of the experience is the seat its like premium economy comfortable with 38 inch leg room and 20inch width great for a 5 hour flight. Overall its a Premium economy cabin with a budget service.","","","","","9.0","4.0","4.0","3.0","1.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","W Geraghty","United Kingdom","2014-10-31","Flew back from Malaga on Saturday booked assistance and was taken straight to boarding gate and left there without wheelchair when I asked how I could get to toilet was told I could walk. Waited an hour and then everyone boarded the plane which took another hour I was put on last and as we boarded from front I was in row 30 and had to get to back of plane past everyone who was trying to get suitcases up and settled. It was a nightmare which could have been avoided if they had checked where I was sitting and put me on first. The wheelchair at Stansted had been left at front of plane I came off from back and no one came to get me my Mum had to go and get wheelchair and take me up to passport control.","","","Economy","","","3.0","4.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Monaghan","Ireland","2014-10-31","Flew from Leeds Bradford to Dublin. New ""customer service"" standards mean you don't have to queue down staircase anymore. Ryanair have decided passengers need fresh air. So we waited alongside aircraft stand in cold windy weather with free kerosene fumes thrown in! Looking forward to the day when Ryanair learns what ""customers"" really are!","","","Economy","","6.0","4.0","3.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ayres Marina","Canada","2014-10-31","I flew with Ryanair on Sept. 19/14 Dublin to Gatwick. As I had not checked in online I was told that I had to pay 70 Euros. I explained that I did not have access to a computer but that was no excuse - they said I would have to pay or I was not going anywhere. I had already paid 30 Euros for my piece of Luggage at time of booking so after paying and having requested wheelchair assistance on my original booking I was told to sit on a bench and wait. Eventually I was taken the departure gate only to be told after waiting 1/2 an hour and asking that the plane was 45 minutes late and would be leaving from a different gate. When we finally boarded - I did have priority boarding but that didn't seem to matter I had to walk across the tarmac to the plane and with much difficulty walk up the steps to the aircraft with my small carry on (I was not offered any assistance) to the last row. The last straw was when we were finally airborne I asked for a drink of water to take some medication and was told it would cost me 3 euros. Needless to say I will not be flying Ryanair again.","","","Economy","","","1.0","3.0","2.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Doig John","United Kingdom","2014-07-17","Outbound EDI/OSL 30 June return ARN/EDI 10 July 2014. Booked in Economy GO. Both flights on B737. The seating was satisfactory for these shortish flights however the leg room was somewhat lacking. The cabin crew on both sectors were very professional in their approach to the job. Tea / coffee is included in the GO fare snacks are available from a pay on board cart. SAS prefer you to pay be credit card. (similar to some of their Star partners) Check in at EDI was at best fair a 25 minutes wait not enough staff to deal with a full flight. Check in at ARN was good as a 'Star Gold' I was able to use the Business line & desks which speeded things up. I was also able to use the SAS Business Lounge at ARN which at the time of travel was stocked with various breakfast items. Outbound the flight operated around 30 minutes late. Inbound the flight arrived just ahead of schedule. Baggage retrieval was slow both at OSL and again at EDI on return around a 30 minute wait. I have used SAS before and will probably use them again however the overall experience might be better if I carried cabin baggage only!","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Saxon","United States","2014-07-08","I recently had a one way flight from CPH to CDG. The flight itself was not terrible but the process of checking my bags was. I had planned on checking only one bag and carrying two. As soon as I got to the bag drop counter an SAS employee came up and told me I have to check one of my carry-on bags as well. It's not like either bag was huge. I fly frequently with the same carry-on bags and have never had a problem before. So besides the inconvenience and extra unexpected cost of rearranging and checking a second bag the trip was fairly smooth however the seat was fairly hard and uncomfortable. I am a furniture designer and can tell you that the lumbar support was in the wrong place. I am six feet tall which is a very average height and it seemed too high. Reclining didn't help matters because of how hard the seat was. I could not get comfortable in the chair throughout the entire trip. There was no entertainment as it was a 2 hour flight which also was on time.","","","Economy","","4.0","1.0","3.0","2.0","2.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Farida Reza","United States","2013-08-05","July 4 to August 14 2013. Routes: Dhaka Bangladesh to Washington USA. My second trip on Saudi. Seats are comfortable even a foot rest. Economy seats are like business On many other airlines. Food was wonderful especially their snack table. I am now planning to use this for my long trip (twice a year) from Dhaka to Washington.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Careemah Choong","Malaysia","2013-08-05","Infight service is pleasant with accommodative cabin crew. However the flight was delayed 2 hours due to system failure. Station manager was very unhelpful and unwilling to assist with the connecting flight.","","","Economy","","5.0","4.0","3.0","5.0","4.0","","","5.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","H Mitch","Australia","2015-01-19","We bought two tickets to travel from Melbourne to Beijing via Shanghai (late Dec 2014). Without any prior knowledge we were put on Shanghai Airlines instead on both legs. Outbound aircraft was a bit old but the inbound was rather new and clean. IFE (English programs) are rather limited and not up to date. They didn't change the movies selection (our outbound and inbound flights were in different months). Established airlines usually refresh the IFE at the beginning of each month. Food was ordinary very Chinese and please bring your own food if you are hard to please. The FA served water very regularly two thumbs up. Too many announcements (turbulence related) and we were very annoyed. Passengers should have some common senses and not require reminders from the FA's. All in a very basic airline.","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","3.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","R Walbeek","China","2014-12-22","From Pudong to Shenyang on December 12. Flight on time which is already a big plus as most flights out of Pudong are delayed by ""traffic control"". Even with the heavy snow in Shenyang landing was smooth. Cannot comment on the food never eat airline food. Very annoying is the constant barrage of announcements in Chinese and not- understandable English prevents you from taking a nap. Gold status on Skyteam is never honored in China bag as one of the last to appear on the carrousel even with the priority tag on it.","","","Economy","","8.0","4.0","3.0","2.0","2.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","P Cleaver","Australia","2014-01-25","PER-SIN. Left on time cabin staff actually very good. This trip was better than some full service airlines. Problem in seat 15 - no overhead bin available due to Emergency oxygen and cabin stores and way the divider is set up also blanks out two other bins. Food was able to be eaten (just) and not worth the cost. Scoot should be taken to task as no android service of any kind. The 777's have a better feel up the front than say A320. Seat comfortable wide and lots of leg room in Biz. Excellent cabin staff. Cabin heat was rather hot announcements very hard to hear and garbled. Rest of the deal not worth the hassle.","","","","","5.0","2.0","4.0","1.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","W Radaich","Australia","2014-01-25","Travelled Perth to Singapore return. Excellent price for return flights. All aspects of the flight were exceptional - easy and quick check in boarding quick and flight comfortable. All flights on time. Staff very helpful and friendly.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","E Smith","Australia","2014-01-21","Gold Coast to Singapore December 23rd 2013. Singapore to Gold Coast January 7th 2014. If you want a budget airline with no frills substandard food at premium prices that charges you every time you blink then this airline is for you. I can understand extra for food drinks (even water) entertainment but to charge you for checking in early is a pathetic money grabbing option. Only $5 but no mention of fee at early check-in sign at airport after queuing in line for 20 minutes and many complaints from other passengers a staff member came from behind the counter to tell you of the charge when you are two passengers from the counter and by the time we got to the counter we were only 5 minutes early. However the aircraft was clean seat comfortable (just a little narrow) but plenty of legroom. Will not travel with thrm again if other airlines are available.","","","Economy","","3.0","3.0","3.0","1.0","0.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Johnnie","United Kingdom","2014-10-28","Just returned from a trip to Budapest. There were 6 people in our party. My wife and I were outvoted and Ryanair was selected because they were cheaper. As first time Ryanair flyers we were extremely worried about all the hype that seems to follow Ryanair. The check in at Stansted was smooth and friendly no waiting. The flight was 15mins late taking off but arrived early. The plane was clean and more room than I had when I flew with Virgin. No problems at all! Stick to the rules and you will be pleasantly surprised.","","","Economy","","9.0","4.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Leslie Cadwallader","United Kingdom","2014-10-28","AGP - LPL. Usually fly with easyJet but Ryanair had a more convenient time for our return from Malaga. Had to pay for seats in order to print off boarding passes before leaving home so went the whole hog and paid for priority boarding as well. Didn't encounter any problems although the boarding agents did not arrive till 10 minutes before the gate was officially due to close. No checking of hand luggage dimensions nor application of ruling to allow first 90 bags only onboard as far as we could see so the last passengers to board were struggling to find locker space. Perhaps with a late night flight staff are more concerned about getting home as quickly as possible. Almost 15 minutes late taking off but made up time en route. Cabin crew were friendly and worked hard both helping passengers to stow bags and then later serving refreshments etc. Overall a relatively painless trip though not as relaxing as with easyJet. Minor gripes - the ""leather"" seats are rather unforgiving after a couple of hours and the announcements from the cabin and cockpit crew often difficult to hear as Ryanair's Boeings seem noisier than easyJet's Airbuses and crew tended to gabble anyway.","","","Economy","","6.0","2.0","4.0","3.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Joerg Boese","Germany","2014-07-08","Copenhagen-Hamburg economy. Just when you thought standards could not get lower SAS exceeds your expectations. I had booked a flight between CPH and HAM. The flight was delayed due to crew rotation problems. The plane a very old ATR72 was in the colours of Jet Time a small Danish charter airline. It was parked at the most distant gate in the sun. Copenhagen had a hot summer day the outside temperatures were around 30C. The plane stood in the sun without any power supply thus no ventilation or air condition was working. It must have been around 35 to 40 degrees in the cabin everyone was dripping sweat. And we had to wait and wait for two SAS pilots who were obviously needed in Hamburg. SAS had delayed this flight to get their pilots into Hamburg. We left about 35 minutes late. The seats were extremely narrow service consisted of the 125ml orange juice package. Never again.","","","Economy","","","1.0","3.0","2.0","0.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Olsen","Norway","2014-07-06","SK907 17 May 2014 SK908 24 May 2014. The seat was ok to New York a day flight but on the way back the recline was not good. And the heat in the cabin was terribly hot. The business class meals are good very tasty and the crew serve them with pride. But plastic wrapped over the first course and salad not good. A very good thing SAS provides is the little very nice buffet with drinks snacks etc. Finally the restrooms in business class is huge! 2 windows and you actually turn around in there.","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Ann Tahhan","Ireland","2014-07-06","I recently travelled from Dublin to Tel Aviv via Copenhagen with SAS. The fares were very reasonable 5 of us round trip just under 3000 euros. However I can honestly say I will avoid travelling with SAS again. Aeroplanes so basic. Hard uncomfortable chairs. Only free coffee or tea on a night flight which was over four hours from Copenhagen to Tel Aviv. There was a problem and we were stuck 3 hours on the runway before we flew. We weren't offered a cold drink even. So seven hours later I was delighted to get off this plane. We bought a salad for 4 people which cost up to 60 euro and none of us ate it. It was disgusting. The flight attendants seemed miserable and couldn't wait to get off the plane. A horrible experience. Not even a soft pillow for the flight. I know I'm right as I compared it to my return trip via Turkish Airlines. Now they know how to treat their customers. Beautiful plane. Friendly staff. A meal on flight with drinks. Soft warm seats with pillows. TV screens with wide range of entertainment. Transfer staff available. Up Turkish airways. Never again SAS.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Mohammed Alibrahim","United Kingdom","2013-06-02","LHR to Dammam with a stopover in Riyadh. First flight from London to Riyadh was great plane was new B777-ER and clean. They could improve on their flight service. Very impressed with the amount of luggage I could check-in as I had a lot of luggage and the tickets were cheap. As for the second journey which was an internal flight it was a different story plane was old and shaking due to windy weather - the pilot did not update us with any info. Overall I will use them again.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Khawla Amin","Qatar","2013-05-21","Doha to Riyadh return. Very good flights both ways on A320. Crew attentive and professional. Flight time was only 1.5 hrs but we were given a filling and delicious hot meal. The planes were very clean and in immaculate condition. A pleasant surprise and much cheaper than QR on the same route.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Zeng Yixie","China","2014-09-14","April 6th CSX-SHA. On the flight to Shanghai the plane was very new and the lights in the cabin were warming and comfortable cabin crew were okay but not very impressive they were very rushed during the flight but understandable as it was only a 75 min flight. Inflight entertainment was a shared TV. Shanghai Airlines really need to improve their cabin crew on common knowledge during the crew announcements they mistakenly said Skyteam as Sky Alliance. Overall a satisfactory trip but not impressive.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","5.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","J Robinson","Australia","2014-01-02","Flight FM846 29 Dec Hong Kong to Shanghai. Flight left 40 minutes late. Paid quite a bit extra and given it was only 8 seats you would expect reasonable service and have a bit of peace and quiet but it seems that if you are in economy you just use any toilet. This was business class you pay the extra for the trimmings and expect a higher level of service and cabin separation. Normally because you have paid more you get a mini bus for business class passengers but there were none. Will be wary of code share flights from now on.","","","Business Class","","5.0","3.0","3.0","4.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","A Idris","Singapore","2014-01-20","Traveled PER-SIN only. The ground staff were nice enough to ask if I wanted a window seat or aisle seat during check in. Boarding went pretty quickly. The crew were helpful with my carry-on luggage on board. There were some problems with the passenger call bell button and it was quite worrying. (Probably just an old aircraft. The seats looked old and dirty but overall very spacious and comfortable. The cabin seemed warm and stuffy throughout the flight though). Safety and budget transportation was definitely the main focus of the airline. In safety aspects the crew did their seatbelt checks after the turbulence announcement and constantly doing toilet-checks and house-keeping often. Announcements by the crew could be improved in terms of clarity audibility and tone of voice. I did not try the inflight entertainment and purchase any meals. But the menu of the inflight meals and the list of inflight entertainment seemed interesting and a bit on the steep side. However definitely use this airline again because of the price and comfort.","","","Economy","","7.0","5.0","3.0","0.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Shazil Rehman","United Arab Emirates","2014-01-20","SIN-PER-SIN. Both flights were on time we paid to choose our seats (basic ones) and got them. We filled our bottles with water prior to boarding and carried with us some burgers and snacks. Although they announce that food purchased from outside is not allowed to be consumed many people have a bite and no one says anything - I would recommend this option over purchasing the inflight food especially as many people have said that it is not good. We watched our own movies on our iPad so entertainment wasn't an issue either. Safety measures were taken very seriously and the cabin crew were responsive when they were called for. I would definitely recommend this airline it does what it says on the tin and at a very decent price. If you want all the frills and creature comforts beyond a nice seat safety and being on time don't go for it.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","I Rohman","Spain","2014-10-28","FR5262-FR2345-FR2525 (SVQ-BVA-GSE/10 October) on the way back (GSE-AGP/13 October) flying with 2 kids (3.5 and 1.5). Found there are no better routes connecting SVQ and GOT/GSE these flights were the best option. As a point to point airline Ryanair never puts any responsibilities for any delays causing missed connections. We had a sharp 2 hrs at Paris to catch the next flight while the first flight from Seville was delayed a slightly over an hour due to extreme weather. You cannot expect a better pilot on SVQ-BVA route who was very informative and explained to us the delay causing him to change the parking three times and eventually used the airbridge. Flight from BVA was delayed allowing us to have an extra time. Return journey was fine. All in all very satisfied with the flights. We enjoyed both food along the way. They are kind with the cabin baggage. Ryanair today seems to be the 2.0 version than the one in 2000's. Very pleasant flight!","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Walker","United Kingdom","2014-10-28","First and last experience with this airline. Outward flight from Leeds Bradford to Chania was OK and if it had been the same on the return flight then we would have flown with them again. Check in at Chania was an absolute shambles made worse by the fact I'd bought a bouzouki in Crete and was unaware of Ryanair's attitude to musical instruments. At the check in I was obliged to pay 60 Euro and had to have it placed in the hold. I accept the fact that a musical instrument can be a bit of a hazard on a plane but it would have easily have fitted in the overhead locker. None of the cabin crew on the return flight had English as a first language and were unable to offer me concise instruction on how I was to claim the instrument at Leeds Bradford. The menus were in Euros yet the cabin crew asked for payment in sterling with the inevitable delay whilst currency conversions were carried out. This slowed the catering service down so much that it wasn't worth bothering with. We paid extra for priority boarding although this does not seem to offer any priority at check-in and is a complete waste of time at Chania as staff try and make as much bonus as they can by finding oversize and overweight hand luggage. We were ignored by ground staff when we tried to use the Priority lane. It's a case of first come first served until one of the check in staff decides to stem the flow and call the priority passengers forward. We also paid a premium for extra legroom in row 16. The extra legroom was appreciated but the seats are very narrow with fixed armrests and were not very comfortable at all. Also the cabin crew are ruthless about loose items in that seat row and my wife was made to wear a cardigan she had on her lap until the aircraft had taken off. No doubt there will be many who are obliged to use this carrier to visit family or their holiday homes abroad and they will have obviously conditioned themselves to flying with Ryanair but I can assure you that so long as there is a choice we will not be repeating the experience.","","","Economy","","","2.0","2.0","2.0","","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-07-06","I travelled from Zurich (Switzerland) to Stockholm Arlanda (Sweden) on June 26. As normal the flight departed and arrived according to schedule. This flight was operated by a Boeing 737-800W and I was seated in SAS Plus seat 3F. This particular flight was one out of three flights departing more or less at the same time from Zurich to the three Scandinavian capitals and we taxied out behind the Airbus A321 bound for Copenhagen. As always staff service was excellent. The food was identical to the food served on my flight to Zurich the previous day. The food was ok but nothing more. No IFE and limited seat comfort but on this particular occasion ok since I had a free middle seat in my seat-row. With slightly more comfortable seats and better food I would have been giving higher credits since it in fact was an overall good experience.","","","Business Class","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Siebers Robert","New Zealand","2014-06-18","Flew Narita to Copenhagen. After reading many bad reviews I was apprehensive. However pleasantly surprised. Seats were reasonably comfortable meals were OK (despite having no choice) and the flight staff were friendly efficient and helpful. Only gripe is that the movies were on a continuous loop rather than on demand. Flew a week later from Copenhagen to London. Again pleasant flight with efficient flight staff. Will fly with SAS again.","","","Premium Economy","","7.0","3.0","4.0","3.0","2.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Muhammad Mubashir Farooq","Saudi Arabia","2013-05-19","Jeddah to London. I was pretty impressed with their service. The crew members were better then average. It was a Boeing 777-300ER just 4 months old aircraft. The food was ok we were provided with menu cards and amenity kits. There is only one problem with them is the ground crew on the airport is not polite but on their aircraft they are fine.","","","Economy","","8.0","5.0","4.0","3.0","4.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","K Gergely","Saudi Arabia","2013-05-10","Flew domestic return from Riyadh to Najran. 2nd time with SV first to Doha. What sticks out the most is the unprofessional cabin crew. Cabin crew never checked seat belts or seats prior to take-off or landing they themselves sat chatting with pax. A pax next to me was actually re-seated during take-off. Cabin crew forgot to serve meals to an entire row. No options to SV on most domestic routes but I will always try to fly another airline internationally. Nevertheless good legroom and new airplanes. Average food no IFE.","","","Economy","","6.0","5.0","1.0","3.0","1.0","","","3.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Hans Roloff","Germany","2013-12-06","I was just in the booking process for a Shanghai-Xian flight in discounted first class when they interrupted my input and changed the fares. Instead of a surcharge of 20% above the eco fare they lowered the economy fares substantially and came to a ratio of 1:3. I immediately switched to the new discounted eco fare landed at less than 40% of the original budget and felt ""quite comfortable"". The flight from Hongqiao Apt to Xian takes a little more than two hours - one can really accept all the environment and service features they offer. Clean 737-800 with better seat pitch than most European airlines. They offer a hot snack en-route (two choices) a limited beverage selection (no alcoholic beverages). Do not expect a sophisticated IFE just those small screens above your head for every second row. The flight was fully booked absolutely on time and a real bargain - what more can you expect? My marks are once again quite high for this China Eastern affiliate.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","C Kwan","Hong Kong","2013-07-08","Shanghai to Nanning on July 4. Delayed nearly 2.52hours sitting on the plane with hardly any air-conditioning. However the Captain kept us periodically informed which was good. Flight was okay except the flight attendants did not smile. Check-in was ridiculous! I had to open my checked-in baggage cause they suspected (1) my less than 50 ml bottles of skin care and (2) a small hotel sewing kit!","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Lofthouse","Australia","2014-01-15","Gold Coast - OOL late Nov. If you like eating poor quality food pitiful ground staff and substandard customer service then Scoot is for you! Offered ScootBiz upgrade which supposedly included unlimited drinks during meal service and a blanket. This was not the case and we got nothing but a better seat for our $169! Customer service has done nothing. Boarding took forever as ground staff were incompetent with only one staff member. I understand you get what you pay for but this airline doesn't even offer that! A very low cost airline.","","","","","","4.0","1.0","1.0","1.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","A Williams","Australia","2014-01-15","6-10th Jan. PER-SIN-PER. Service in the cabin was non-existent I couldn't get anyone to come to my seat with my service light on for hours I gave up. Both flights there and back were cold particularly the outbound flight. The aircon was broken it was freezing and we weren't offered different seats even though there were many available that were much warmer. Eventually given a free blanket hours later. The sorting out of pre-booked meals is stupid. It takes hours to get all the pre-booked meals delivered and meanwhile there is no service from the cabin crew you cant get a drink or anything until about 2-3 hours into the flight. For these reasons I would only choose to fly Scoot again if the fare is very cheap.","","","Economy","","5.0","4.0","1.0","1.0","1.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Le Quesne Brendan","Australia","2014-01-14","Flew ScootBiz from PER-SIN-PER for a family holiday. After reading other reviews people must realise you get what you pay for! I am 6 ft 5 and found the seats in ScootBiz cabin perfectly comfortable. I have flown Singapore airlines on the same route and yes they are a first class airline no doubt but a fare which cost less than half of what a Singapore Airlines economy seat fare does the issue stops. Food included with the ticket was OK plane was on time and clean. Forget all the other whinging gripes people have if you want an airlines which offers the bare basics but an affordable trip go for Scoot if you need to have your every whim and desire satisfied go with a full service carrier. Will happily fly Scoot again in the future.","","","","","7.0","3.0","3.0","3.0","3.0","","","5.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Jeff Osborne","China","2015-06-25","Flew Shenzhen to Beijing Capital on Boeing 737-900. Whilst I guess its quite a new plane, the interior was quite grubby with surface stains and scratches to panels and seat areas. The flight was delayed due to traffic but that's normal in China. Lounge at Shenzhen Airport in need of further change if they want to meet international standards, as its geared to Chinese only. Staff onboard were quite efficient, but language skills very poor and didn't understand anything that appears to not be on their script - a bit scary! Food is also geared of course to Chinese passengers, and wasn't good even by Chinese standards. There's not a lot of options for this route, but will go back to using Hainan Airlines whenever I can for domestic as they are miles ahead of all the other airlines here.","Boeing 737-900","Business","First Class","Shenzhen to Beijing","4.0","3.0","2.0","1.0","1.0","1.0","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Nyall Greene","Australia","2014-10-28","Flight from DUB-PMO. Have flown Ryanair many times and so long as you stick to their policy have never had a problem. Aircraft was almost new pleasant staff food ok for the cost flight departed on time both ways usual scrum for seats although seats are allocated. You can print your boarding passes from 2 hours up to 30 days before you fly - this information is not in the fine print it's in bold print and you even get a follow up email well before your departure date. Reading some reviews not sure that a 24 sheet billboard parked in the driveway would be a big enough prompt. We fly Ryanair every time we visit Europe.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Enrique Lama","Mexico","2014-10-28","I booked a ticket from Venice to Brussels. First time at these cities. First time traveling with Ryanair. 70 Euro charge for no online check-in is abusive. This killed any savings from traveling with them. In addition both airports are quite remote from the respective target cites. Add 1 hour bus for getting to the airport and out of the air port for each city. This is awful. Would rather much fly with regular airline than them.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","T Tobiassen","Norway","2014-06-18","OSL-EWR (Newark) Return. Nice seats much better legroom than Go (economy). Good dinner from OSL tasteless on the way back. Lots of snacks and drinks all the time. Small AVOD-screen and no subtitles on the Movies. Both legs on time. Staff did well smiling both ways. Lights on too early before arrival at OSL! Good value compared to economy - only get one soft-drink free of charge. Horrible immigration at EWR. Smooth deplaning in OSL priority-tags on bags meant they were on the belt as we arrived. Would like to fly again!","","","Premium Economy","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-06-16","I travelled on SK606 from Zurich Airport (Switzerland) to Stockholm Arlanda Airport (Sweden) on June 12. This flight was operated by Blue1 with a Boeing 717 and I was seated on 2F in SAS Plus (former Business Class). The service from the staff was good and the seats were relatively comfortable. No IFE was offered. The food is very far from what to expect in Business Class a salad served out of a paper box and to my opinion not tasteful. With a better food experience this could have been a good experience.","","","Business Class","","6.0","4.0","4.0","1.0","1.0","","","3.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Vasista Valluru","India","2013-05-07","Very pleased with my recent experience. I travelled Hyderabad-Riyadh-Cairo-Jeddah-Hyderabad sector. The in-flight service was excellent and food (I chose AVML) was very nice. I liked the seating and the flights were on time. The only problem I had was the non functional IFE system on Cairo-Jeddah and Jeddah-Hyderabad sectors. All in all a very good experience for the money I paid for the ticket.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Armie","Philippines","2013-05-05","Turkey-Jeddah-Manila. First leg was chaotic. No system at all. Passengers were not informed by staff when to enter the aircraft. Flight delayed an hour. Arrived at Jeddah late. Cabin was so dirty especially the toilet! No entertainment at all during flights. Staff informed us the next flight would be the following day. We were brought to the passengers lounge. Stayed at the airport for 27 hours with no couch to sleep on. Really very poor service. That would be our first and last experience with this airline.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Vince Lu","Macau","2013-04-21","Took a flight from Beijing to Shanghai. Flight delayed. The 757 didn't appear to be very old but obviously poorly maintained. I've taken flights on 30-year old planes which looked much better than this one. Tray table locks were loose and broken and a lot of them opened during takeoff. Closet locks in lavatories were also broken and doors were wide open. Most staff were poker faced and unfriendly. I won't take their flights if given an alternative.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","3.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","R Cleary","United States","2013-04-01","Shanghai (PVG) to Xi'an. FM9205. Check in at PVG seamless friendly staff Enjoyed the China Eastern Lounge. Bussed out to the aircraft but with a separate comfortable sit down shuttle bus. Aircraft was a bit older but the leg room in First was astonishing. At 2 Meters+ my legs were able to stretch out completely. The attendants tried their personal best to speak English food was fine and the flight was on time. I was sceptical after reading all of the other reviews but must say I was completely satisfied with the service and the price.","","","First Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Steven Cao","China","2013-02-25","Chengdu-Shanghai Hongqiao with very old B757 flight delayed 1hr as usual took shuttle bus for boarding even Chengdu New Airport terminal is almost empty! Seat very hard and narrow and dirty food awful and tasteless crew friendly and still provide efficient service somehow.","","","Economy","","4.0","2.0","4.0","3.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","G Warden","Singapore","2014-01-08","Flew ScootBiz: Singapore-Tokyo-Singapore via Taipei. The seats we booked miraculously disappeared on check-in and we had to sit separately on the return journey. The free inflight entertainment in ScootBiz was non-existent and cabin crew said the cabin wifi system wasn't working properly. We won't fly Scoot again and we wouldn't dream of recommending it to anyone.","","","","","","3.0","2.0","0.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","B Nixon","Australia","2014-01-03","PER-SIN-PER. The website was difficult to access and understand let alone come to grips with what was on offer. A bad decision was to opt for payment of excess baggage (over 15kg) at the airport which cost $264. Boarding was chaotic the plane eventually departing 35 minutes late. My wife ordered a meal that would not be fit for a dog's consumption mine being a concoction which was barely edible. Onboard in the equivalent of premium economy the seats were sufficiently comfortable for a 5 hour flight but no more. There would appear to be very little the cabin crew knew of basics that is so superbly demonstrated by its parent company. While in Singapore I tried to pay for baggage through the website and only with the assistance of a family member was this achieved after 3 days of trying. The return flight was about 40% capacity and the service was still below average. Duty free shopping was not on a trolley but was available at the rear galley of the plane (no announcement to this effect). I did like the list of passenger seat numbers showing who had ordered food on line - a scrappy piece of cardboard stuck to one of the cupboards. Sure it's a budget airline but all the basics are missing.","","","Economy","","","3.0","3.0","1.0","0.0","","","2.0","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Julian van Podex","Germany","2013-10-29","Shenzhen to Xi'an. Only foreigner on board got all the attention of the flight attendants - limitless alcohol. Very helpful in general with good English skills. They served dinner which was very reasonable. Check - in was done quickly professional and put a ""fragile"" sticker on my suitcase without me having to ask for it. All in all a very good travel experience.","","","Economy","","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Karen Leslie","China","2013-05-15","PEK-NNG in Airbus 320. Flight was delayed due to air traffic control the plane was 30% full I was able to sleep and stretch out using the 3 seats. Cabin Attendant courteous and helpful food was inedible though a mysterious chicken noodle or spaghetti? Overall value for money and I can redeem points using my Air China Star Alliance card.","","","Economy","","7.0","3.0","4.0","2.0","2.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Turner","United Kingdom","2014-10-28","Flew with Ryanair in September been traveling with them twice a year to Crete from LBA never had a problem and always been on time - sometimes early. The foods not all that good and the seating a bit cramped but its a budget airline. We always book our seats and get priority boarding and this time fast track for a couple of quid. For all the extras we book it still works out very very cheap compared to all other airlines. It seams a bit of a rush at times but what do you want? I want to get on get there get off and start my holiday.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Hunt","United Kingdom","2014-10-22","EDI to MLA return end Sep/start Oct. First time with Ryanair after spending the last 10 years avoiding it. No choice but to fly with them due to virtual door-to-door nature of route for quick Maltese holiday with a bit of business thrown in. Was expecting the worst but pleasantly surprised by on-time flights for both sectors decent if unspectacular seating and lack of the patrolling of queue by staff looking for oversized baggage - it appears that they've chilled out a little. So nothing to complain about as such other than £4 for a 330ml can of Heineken which I obviously passed on. Would fly again but it's going to take a while for me to lose my prejudices about this airline.","","","Economy","","7.0","3.0","3.0","1.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Erica Adams","United Kingdom","2014-10-22","I have nothing but praise for Ryanair. I flew for the first time (alone) at 75 years old from Stansted to Alicante and back. Nothing to write home about maybe but I suffer from dreadful claustrophobia and have not used public transport for over 40 years! I did book an aisle seat and found it perfectly comfortable the staff were polite and helpful also fellow travellers who when I asked gave me details of what to do where to go etc. Was a little off putting when my cabin case on the return journey was put in the hold it was correct size and underweight and lots boarded after me with cases. I would certainly fly Ryanair again.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Wellstead","United Kingdom","2014-06-13","I flew from Manchester to Narvik about a week ago with SAS. On the outward journey SAS changed flight times without notice giving insufficient time to make the transfer in Oslo. We missed our connecting flight. The SAS staff I spoke to about my missed connection were (with two exceptions) uninterested unhelpful and sometimes misleading. We got to our destination in the end but in future I would be cautious about using SAS - e.g. only on single leg trips and with regular checking for changes in departure schedules.","","","Economy","","3.0","0.0","1.0","0.0","0.0","","","0.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Beck","United States","2014-06-10","Flew from Newark NJ directly to Copenhagen Denmark using SAS both there and back. There were a lot of things to like about this airline. On an 8 hour flight we were served 2 meals free that were hot and surprisingly delicious. A complimentary water bottle was provided as was a pillow blanket and headphones. We got one free soda (or juice) during the first meal. After each meal we were offered a free hot beverage - either tea or coffee. The fact that we were allowed one free checked bag was phenomenal and meant there was actually room to stow belongings in the overhead compartment. On my way back to the US my suitcase was about 5lbs over the 50lb limit and they let it slide. Planes (including the restrooms) were well-maintained and about as comfortable as any other plane I've been on. Nothing to write home about though. The staff was friendly although I did not ask more anything additional. US airlines have a lot to live up to when compared directly to airlines like SAS. One complaint I do have to complain about is the movie and video entertainment which was a little sub-par. The movies they had available for viewing were extensive however they were on a continuous loop rather than direct streaming. This meant that you could not pause and if the movie had already been started (as they were at the beginning of the flight) you could not return to the beginning. There was no way to determine when each movie would once again start from the beginning so this was very annoying. I suggest bringing a book or sleeping. On the way to Denmark the plane's engine was quite a bit louder than those of usual planes but I did not encounter this on the return flight so it may have just been the one plane. On the return flight to Newark the on-plane cameras were not working so take-off and landing could not be watched through those. This was more of a ""bonus"" though anyway (just a cool thing to see) so I didn't really miss it that much. Overall an excellent experience with this airline - even in economy!","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","L Osman","United Arab Emirates","2013-04-22","Dubai-Jeddah-Riyadh-Dammam-Dubai. All flights were on Airbus A320 except the Riyadh-Dammam leg was on a small Embraer. Check in at all airports was chaotic specially domestic flights SV has an odd policy of one bag per passenger only to check in I had 2 small carry ons only both together didn't exceed 17 kg however I was allowed to check in only one bag which led to a lot of luggage in the cabin which was chaotic. Aircraft's are a mix of old torn planes and ok however I don't like the leather seats concept looks very old and full of strains. No entertainment at all on all sectors some flights with no refreshment however I was surprised on Dammam-Dubai sector they had a full service which was roughly a 75 minutes flight but full dinner and tea and coffee was served. Cabin crew are ok not very friendly but they were doing their jobs with no enthusiasm but doing it right except for the Asian crew as they are always cheerful not very fond of SV but I have to take it every time I am in KSA due to domestic flights though nothing major to complain about but will never fly it in international long flights.","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Lauren Cahill","United Kingdom","2013-03-14","Recently flew from Rome to Johannesburg via Jeddah. I was very pleasantly surprised. Flight was comfortable we were given blankets toothbrushes etc the food was good there were mini TVs in the back of each seat and the selection of films and programmes was great. Staff were all friendly and helpful a great experience I wouldn't hesitate to recommend them if they maintain this level of service.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","J Knibbe","South Korea","2013-01-25","Flew from Seoul to Shanghai Hongqiao. The plane both ways was a rather old slightly dilapidated Boeing 757. No entertainment was available but the service was friendly and efficient. The food on the outbound flight was much better than the flight back where we were just given a dry sandwich.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Kevin Tao","Australia","2013-01-08","SIN-PVG on an outdated 767-300. Booked China Eastern but the flight was operated by Shanghai Airlines. IFE was via a projector projecting onto a screen at the front of the cabin but for some unknown reason it was not used during the 4hr 40min flight. Seat was a recliner seat (what you usually find in domestic business flights) and they were very old and worn out. Leg rest on my seat was broken and the tray table on the seat next to me was broken. The fabric on the seat behind me was torn. As I was in the front row there was a bit more legroom than other business seats but for a 180cm person my leg was still hitting the bulkhead. Legroom for the seats behind were around the same as an economy seat on most other large airlines. Food was very average and staff service was quite good.","","","Business Class","","5.0","2.0","4.0","2.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","B Rippingale","Australia","2014-01-02","Singapore to Perth. Checked in 30 minutes early no problem. Had to remind check in that we had business lounge and asked for process and direction also had to ask for tag for hand luggage as given on previous trip. Lounge which cost extra was operated by SATS comfortable and better than Qantas lounge we used recently. Good food and drink choice massage chair and internet. No loungers or flat chairs. Boarded plane easily not sure if announcer asked Scoot Biz to board but we got on with no issues. Comfort in seats good I would rate cabin and seats as comparable with premium economy as I've travelled business and generally seats are much wider. Service was good with getting water at start of flight and meal promptly after take off. Would be good to get another drink later in flight to make it more biz style. My big issue was with taking my own laptop on and not getting it to work I downloaded at home before going but could not get it working. My advice hire a tablet for $20 or take your own entertainment. It's a shame as this was the only negative of the experience. Flights all good on timings. Overall it's a premium economy seat with a basic economy/ budget service if the comfort of the seat is important to you then worthwhile.","","","","","9.0","4.0","5.0","3.0","1.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Ian Loftus","Australia","2014-01-02","PER-SIN-PER just after Christmas as the fares were incredibly cheap (less than $850 for three people to SIN and back). Cheapness is probably the only thing going for them. The boarding at PER descended into a scrum devoid of any order and the PER-SIN flight was 1+ hour late. Seating onboard was fine. The pre-purchased meal (red curry) was inedible (the worst airline meal I've had in many years) and came with a can of Pringles and a can of Coke or Coke Zero (but not water which was sold onboard for $4 per small bottle). The onboard water fountains (common to B777 aircraft) don't work so passengers have no option but to buy their overpriced water. The wiser passengers were taking empty bottles and filling them after security screening to avoid this rip-off. Also several toilets were not working on the PER-SIN leg. I was not disappointed with the price (excellent) but Tiger Jetstar and Air Asia are much better and should be flown in preference to Scoot. I was actually surprised that something so bad could actually come from Singapore. Only recommended on the basis of price.","","","Economy","","5.0","4.0","3.0","1.0","0.0","","","5.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Davis Li","Hong Kong","2013-04-14","Domestic flight from Guiyang to Shenzen. Flight delayed for 3 hours and everyone sat onboard with nothing to do. Luckily they served one meal while we were waiting which was good. When we asked if there were any coke or snacks they said no which was quite disappointing. Food and seat were ok. FA kept us informed about the delay. Not much inflight entertainment except for tiny TV's on the ceiling.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Bernard Wong","Canada","2013-04-04","Shenzhen to Xiamen. On arrival at Shenzhen Airport I was surprised to find it resemble more of a Chinese railway station than an international airport. Check in was quick. I used the automatic machines with the help of a staff who spoke almost no English. Was charged a fee for overweight luggage which was expected. Onboard the cabin seats were adequate. Was given a snack - a muffin peanuts and a tangerine along with water. Was glad to have something to eat but expected a hot meal. At Xiamen luggage arrived quickly and everything went smoothly. All in all Shenzhen Airlines was quite nice. Quite clean and quite efficient.","","","Economy","","8.0","4.0","3.0","2.0","2.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Shoesmith Michael","United Kingdom","2014-10-22","14th October Manchester to Ibiza 06.15 left on time and arrived just 5 minutes late which is an exception for Ryanair as I travel with them about 6-7 times a year. The plane was a quarter full and the service basic but the cabin crew did their job professionally. I will keep using Ryanair because their prices are extremely hard to match and their rules are simple just read the terms and conditions and be patient too many people criticise them because they don't know any different well done Ryanair once again and thank you! 1000 miles of air travel for £25.99 is a huge bargain!","","","Economy","","10.0","4.0","4.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Roberson","United Kingdom","2014-10-22","Used Ryanair for the first time recently and found the experience very good. Got to destination on time with no problems whatsoever. Seat comfort was ok for the 3hrs 15min flight with adequate legroom for my 6 foot tall frame. All in all happy with the Ryanair product and will fly with them again if price is competitive.","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Pranav Sharma","India","2014-06-10","I flew from TXL-ARN on a 737-400 aircraft. It was a full flight but the seats were comfortable. The FA's were nice and friendly. A choice of coffee or tea was served. Any other choice had to be paid for. Overall it was a nice journey and I would fly SAS again.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Holden","Sweden","2014-06-10","Flew ARN-SFT-ARN. Check-in was easy on the self-service machines and I used my EuroBonus card as a ticket. Seats are good for short-haul flights coffee and tea are complimentary with other snacks and drinks available for purchase at reasonable prices and the cabin crew do their job professionally. Both flights landed ten minutes ahead of schedule. For the price and service I think SAS are better value for money than flying with Norwegian. Nothing to complain about.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Althani","Qatar","2013-03-13","Flew DOH-JED-DOH in Business Class. Service was very good IFE was adequate and easy to operate food was also average. Seats on the A320 were very comfortable and price was excellent when compared with the competition - the luggage allowance was very generous. I will use them on this route as the overall package is very attractive!","","","Business Class","","10.0","5.0","4.0","3.0","3.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Hamad Alkhudhairy","Saudi Arabia","2013-03-07","RUH-KUL-RUH. There was a 6 hours delay the service was poor but the new 777-300 was excellent. The in- flight entertainment was excellent despite the flight delay.","","","Business Class","","8.0","5.0","3.0","5.0","5.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","J Stefanides","Czech Republic","2013-01-07","PVG-HAK. The 'Ryanair-style' legroom in their B737-700 shocked me. Definitely insufficient for almost 3 hours flight. Catering was slightly better than on the flights with the parental China Eastern but still I expected more.","","","Economy","","3.0","1.0","3.0","3.0","0.0","","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Hans Roloff","Germany","2012-12-30","SHA (Hongqiao Apt) to TSN (Tianjin) on a relatively old 757-200 showing some signs of use. Economy class fully loaded. Takeoff with 2 hours delay due to late arrival of the plane from another location with dense fog. But the dedicated cabin crew handled everything with high efficiency. Food on this leg of 1h45min was standard but fully ok in every aspect. For the price I paid (early booking) I got an excellent value and thus can only express my satisfaction and recommendation.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","B Rippingale","Australia","2014-01-02","Travelled Perth to Singapore on new route. Checking in was straight forward and plane on time. When boarding they asked people at the back of the plane to board first not sure what seat numbers this included. Got on board and had a stretch seat plenty of leg room which was great news being over 6 foot. Generally the seats are more comfortable than any budget airline I have travelled did notice the 3-4-3 is much tighter than the 3-3-3 with Singapore Airlines on the same plane but was ok. Food and tablet arrived quickly once we took off and I was seated very close to back of plane. Big issue was that they collected tablet an hour before we landed I managed to watch one movie and half of another. Even with watching tablet as soon as I received and whilst eating. Food was tasty and very spicy with a can of coke and a small pack if Pringles this was a pre paid meal. Overall a very good service comparable to other economy services better than any budget airline I have travel led with. When booking look at what's important to you if the price is better than economy go for it.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","P Groundwater","Australia","2013-12-21","Thought we would give them a try as fares were reasonable but it's nowhere near business class good legroom on seats but more like a bad premium economy. Crew weren't really interested in customers. 30-40 minutes for them to answer a call for a drink on TZ1 Sydney to Singapore on the way back they were quicker. In scoot biz you can bring your own device for entertainment and not be charged everyone who I saw couldn't get it to work. Crew were more interested in chatting in the galley than helping. Try another airline.","","","","","3.0","3.0","1.0","1.0","1.0","","","2.0","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","R Chang","Canada","2012-07-09","First time flying SZ. Flew from TPE-WUX. Business class seat was not worth the money. Meal was poor. Pulled out my iphone mid flight to listen to music and was told I couldn't use a mobile phone during the flight even in airplane mode. After we landed there was no process to let first/business class disembark first. People in economy rushed to the front preventing first/business passengers from getting their belongings to disembark.","","","First Class","","3.0","","","","","","","1.0","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","M Zhang","China","2010-12-31","Shenzhen - Shanghai Hong Qiao. Delayed for 1 hr due to late arrival of previous flight but information was sufficient. Seat condition okay with a lot of legroom meal service the best I've ever experienced on flights in China. A large range of drinks. Flight attendants friendly and seemed professional.","","","Economy","","8.0","","","","","","","4.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","S Dorsey","United States","2010-05-25","ICN to SZX - worst flight experience I have ever endured. The one piece of good review I can give is that the flight landed at the intended destination. Messy cramped disorganized - and that is just a description of the boarding process. I know it's a cultural thing but the sense of personal space is nil - no way to relax on the flight. Got stuck in economy though I booked biz class. Offered to pay to ""reupgrade"" and was told I could pay cash to cabin crew - $500!","","","Economy","","1.0","","","","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Lowe","United Kingdom","2014-10-22","Very pleased and surprised by Ryanair. First time we have flown with them. Leeds Bradford to Crete. Pleasant air crew efficient comfortable. Return flight 40 mins early.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A J Hailstone","United Kingdom","2014-10-22","My wife and I fly regularly from Luton to Nimes France we are pleased to get some cheap flights and the journey is not long and we are o/k with the plane and crew but why at Luton do the staff or authorities check our passports and boarding passes and send us outside the departure lounge to wait for the plane to be ready in all sorts of rotten weather under a flimsy open canopy.","","","Economy","","8.0","3.0","4.0","0.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Graubard","United States","2014-06-05","5 June - DUS-OSL-TROMSO 737-800 from Dusseldorf departed on time. Boarding was a mess as they just let everyone board - but they were Lufthansa employees - not SAS. Flight attendants really friendly. BOB but I had brought food on as I know its $$ on SAS. Smooth flight and landed on time. No entertainment but the views from the plane were entertaining enough. Never been to Norway before so had to claim my luggage and go through customs then recheck my bag in the departure hall. Went quickly and through security. 737-600 to Tromso - flight scheduled at 22.05 departure but was listed as final boarding at 21.35 so ran to the gate. Stairs boarding which I love and again - very friendly crew. Departed on time and non-stop sunshine on the flight to Tromso. Arrival at 23.55.","","","Economy","","10.0","4.0","5.0","0.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Gohil","United Kingdom","2014-06-04","Took SAS from JTR (Santorini) to Oslo and then onto London Heathrow (LHR) on June 1 2014. SAS flight was delayed by over 6 hours in JTR. No credible reason provided by airline. Heard about all kinds of reasons such as plane arrival delay technical problem door not closing etc. Eventually plane takes off 6 hours late from JTR to Oslo. Pilot informs us in mid-flight that the plane will have to make a stop in Munich for crew change. All 70+ passengers were fully frustrated with the sheer incompetence of SAS staff and the lack of proper communication to the passengers. Majority of passengers were flying to LHR from Oslo. However SAS would not help make arrangements from Munich to LHR for any of the passengers. Instead told passengers to wait 2 more hours in Munich and get back on the plane to Oslo. Lost complete faith in SAS' ability to get its passengers home in a timely manner. No care of duty shown towards its passengers. SAS had no staff providing any info in JTR airport nor in Munich. Limited communication from Lufthansa reps on behalf of SAS at the gate in Munich. My family and I decided to abandon our SAS flight in Munich and ended up buying separate tickets from Munich to LHR on British Airways. Not sure if I will ever fly SAS.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","E Harunani","Tanzania","2013-01-09","Nairobi - Jeddah - Kuala Lumpur and back. Seats fairly comfortable and food satisfactory although all choices were not offered and not available. Inflight entertainment was also okay. The staff looked tired and unfriendly snapping at the passengers although they did address them as Sir or Madam. Had a long stopover in Jeddah - transit facilities very poor air conditioning set at cold temperature and food provided basic and monotonous. Ground staff handling transit passengers were not very helpful and forthcoming with information and reacted angrily to passengers asking for information. We had to be re-routed on the return leg from Jeddah to Nairobi via Cairo with Cairo-Nairobi sector with Kenya Airways.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","T Freiburghaus","Switzerland","2012-12-25","PEK-SHA. Rebooked at China Eastern check in on earlier flight with Shanghai Airlines B757-200 quite old but much legroom excellent service - staff with good knowledge in English no inflight entertainment Chinese newspaper in English arrival on time - excellent value for money. No complaints.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Ye Xingchun","Singapore","2012-12-06","SIN-PVG on a fairly new 763. The service was mediocre food was edible but not the best. Toilet had no water and only a tiny bar of soap. My biggest disappointment was the seat comfort. Legroom was so tiny that a 6 ft person even when sit straight could barely fit into the small legroom. The magazine holder makes it worse as it was dangling down and our legs were pushing against it for the entire flight. Passengers were forced to squeeze their luggage in like sardines or overspill to other overhead compartment. This is a popular route and is always packed a A330 or B777 or even larger plane should be used. Very Disappointed if not for its lower price I would have chosen Singapore or Cathay.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Alan Talbot","Singapore","2013-12-21","Singapore to Sydney Nov 2013. Left on time both directions. Got yellow seats for extra space and it was worth it for additional leg room. Service was OK but cool and not very welcoming. Meals which we ordered in advance are poor and don't recommend them other than the Sandwiches and pot noodles which you can buy 'on the go'. The plane was full both ways. The worst experience was the freezing cabin on both flights so much so we became convinced that this was done to 'encourage' us to invest in renting pillows and blankets. I would look for an alternative service for future flights.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","3.0","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","A Wiedemann","Austria","2009-09-18","WUH to CKG on an A320. Flight on time even a little early. Clean cabin appearance seat pitch good. Food/snack a little disappointment nothing salty just sweets. FA in good mood and friendly.","","","Economy","","7.0","","","","","","","4.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","H Xue","China","2009-08-30","Shenzhen to Jinan early morning flight peak for departures at SZX however Self-Check in machines available and efficient. No jetways so bussed to quite a distance away. Clean 737-800 with friendly crew. Hot meal was served for breakfast which is nice. Got to Jinan on time. Recommend the airline for flights in China better services than many larger airlines in the country.","","","Economy","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Singletary","United Kingdom","2014-10-22","Flew STN-CIA-STN with flights on time for both parts of the journey. Everything was what one might expect of a low cost carrier so no surprises there. However I missed my first flight due to 'visa check' procedures they require for those who are not EU/EEA citizens. Even though I did not require a visa for either of my destinations their insistence on this was not the real problem however but that they had so few agents working that this process took much longer than the security check on both legs of my journey. So it really spoiled my experience (especially in missing my first flight which then caused me to incur additional charges to get onto the next flight) simply because they did not have enough agents working. Additionally because they made such a fuss over 'checking visas' I would have assumed they would be able to provide UK arrival cards on-board since they would know non EU/EEA citizens need these as I've always done this with any other flight instead of having to fill one out after landing. They however did not have these on the return flight which meant I spent even more time at the UK immigration check simply because they did not have them.","","","Economy","","2.0","3.0","4.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Prust","Germany","2014-10-13","Flew Frankfurt Hahn to Plovdiv and returned a couple of days later. The flights were on time and the planes were reasonably clean. We travelled with hand baggage only and didn't pay extra for seat allocation. We travel regularly with Ryanair and rarely experience problems - I find them more reliable than many other airlines. The return flight was 2 1/2 hours and I think that this is the limit that I'd be prepared to fly with Ryanair. After two hours you do start to notice the hardness of the seat and lack of leg room but for short flights they're good.","","","Economy","","8.0","3.0","3.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Rasmussen","Lithuania","2014-06-04","I use the VNO-CPH-VNO flight about once every month. SAS prices on this route are only going one way - up. A return ticket will set you back around €400 which in my opinion is a rip-off for a 1.15 flight cramped in a CRJ900. Funnily enough a return ticket from VNO to LHR via CPH on same departures from VNO is exactly the same price. Onboard services are the usual low-cost standards: everything except tea or coffee is completely overpriced. As long as there is no competition on this route things are unlikely to change. Only good thing left about SAS is that there a no hidden extras in the ticket price itself and there are no charges for luggage.","","","Economy","","4.0","4.0","4.0","2.0","3.0","","","2.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","F Schmidt","Sweden","2014-06-04","Flew ARN-TXL before boarding ripped off for having slight excess baggage which has never happened to me before. Unfriendly service very small legroom no drinks no food nothing. However the flight was on time and the check-in went quickly. For this price I could have taken a budget airline which delivers more value.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Malik Qadeer","United States","2013-01-09","New York-Jaddah-Islamabad. At JFK check-in was smooth. Flight left on time on a Boeing 777-200. Flight was full nice clean aircraft. Food was average. They have an open self-service snack bar at the rear of the aircraft. In Jeddah we had a 10 hours layover. Had to haggle with staff at the airport for dinner vouchers. Jeddah - Islamabad was a Boeing 747-400 and every seat was full. Food was ok. Only reason I will fly this airline again is its low price.","","","Economy","","6.0","3.0","5.0","4.0","3.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Stringfellow","Australia","2012-12-08","Jeddah-Jizan-Jeddah. Full flight on A320. Don't bother trying to reserve seats when booking everything will change on the plane. On the return leg I was moved 4 times to accommodate other passengers. Wasn't happy at all. I only fly with them when I have to as there is little resemblance of order and structure on the aircraft. Crew did a good job with refreshments but they spent more time trying to sell airline products. Did I feel safe - yes marginally. The aircraft was new but the seat pitch was pretty tight. They were on time so I guess that goes in their favor.","","","Economy","","4.0","2.0","3.0","2.0","0.0","","","3.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Giulio Granzella","United Kingdom","2015-07-14","First class to Nanjing from Chengdu on 12th July 2015. Quick check in and a fast track through security to a seperate area. First class lounge was well stocked with drinks snd snacks, wi-fi was also good. We were placed on a minibus to the flight and boarded swiftly. I was served a drink and given a pair of slippers, greeted by lovely smiles of the stewardesses. Take off was 1 hour 30 minutes late due to problems at Chengdu air traffic control. Wide seats comfortable,  fell asleep in it for the delay. Leg room was great, recline could have been better though. After take off, we were given duvets which were soft and nice and a meal was served -  it was delicious.","A321","FamilyLeisure","First Class","Chengdu to Nanjing","9.0","4.0","4.0","4.0","","5.0","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","T Smith","Australia","2012-10-30","Flew from Xian to Beijing in April on a 737-800. Flight was on time and the aircraft comfortable. Had a window seat behind the wing and had the most leg room I have encountered in a narrow body. There was even a fold out foot rest under the seat in front. Food was nothing special a snack box type thing and a drink. Handed out with a smile from crew which were otherwise not present. The box contained western style food with bread roll and butter packet of savoury biscuits a slice of cake and some fruit. Satisfactory for the short mid afternoon flight. Would be happy to see this airline on my itinerary for future travels in China.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Bob Kimmings","Australia","2012-08-28","Flew from Bangkok to Shanghai on B737. Legroom was good and the seats comfortable. Cabin staff attentive. A positive experience.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Annette Van Akker","Australia","2013-12-09","Flew Sydney to Singapore ScootBiz. Seats hard no recline and 100mls of tepid water free! Save your money! Food was disgraceful had to purchase everything and took 50mins to claim our luggage from the carrousel. Jetstar is first class compared to Scoot so stick to Aussie budget airlines.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","C Joel","Singapore","2013-12-09","Flew SIN-BKK-SIN. Plane was ok although a bit old as these were old SQ planes. But considering some other airlines it is still an acceptable age plane. I guess Scoot didn't do much rework of the interiors as they are expecting new planes to be delivered. The legroom in ScootBiz was ok. Seats was ok and was neither comfortable or uncomfortable. It could have been better if food was better there were more drinks that could be offered to ScootBiz class. However I may choose an economy class (exit row seat) on its parent company Singapore Airlines anytime if the price difference is not huge.","","","","","8.0","3.0","3.0","1.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","S Han","Singapore","2013-11-29","Flown on TZ2 SIN-SYD and TZ1 SYD-SIN recently on FlyBag ticket. Scoot's website is user friendly. Check-in at Singapore's Changi Airport and Sydney's Kingsford Smith airport was fast friendly and efficient. On board planes 9V-OTE and 9V-OTA looked well maintained. The interior was clean and had a fresh look. Seats are not too uncomfortable with good legroom. However the light and call attendant buttons were too easily triggered by passengers shifting about in their seats. Pleasantly surprised that the cabin staff regularly ensure that the toilets are cleaned and freshened. They seem to put a lot of effort into it which I greatly appreciate as an almost full load both ways result in heavy toilet usage. Captain and first officer spoke very clearly when making announcements something I seldom experienced when travelling with other airlines even full-service ones. Food however is not fantastic and leaves much to be desired. Overall a good experience with Scoot and may consider flying with them again.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","4.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Christopher Tin","","2009-03-13","Hangzhou to Shenzhen in economy. Check in was a breeze airport is modern. Flight wasn't full so able to move seats and not have a person next to me. Seats were fine decent recline. Food was terrible noodles with some ground pork and sauce. All in all flight was fine because it was short and on time. Flight attendants seemed professional. But drinks and food were quite bad even for a chinese airline.","","","","","3.0","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Grant Macpherson","","2008-09-14","Shenzhen-Dalian C class. Good quick check in with attentive check in staff. Used the business and first class aisle to fast track security otherwise it would have taken ages to clear security. The Business class lounge was very comfortable and spacious with free drinks and nibbles plenty of TVs computer terminals and newspapers to read. The plane was clean seating in business class comprised of 3 rows with 2 seats on each side of the aisle. Food and drinks were plentiful with the flight attendants providing a very good service. Flight announcements by both the flight crew and cabin staff were firstly in Chinese and then English.","","","","","4.0","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Imran Yousaf","","2008-06-26","Nanjing - Chongqing. Used this China internal flight cost around £55 2 hours long and on time. Offered good hot food with a smile and free drink to ups throughout. English not understood that well by lovely attendant but acceptable as was a internal flight. Overall very surprised by quality considering this is a budget airline.","","","","","5.0","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Lamba Ishaan","India","2014-10-13","I travelled from Frankfurt (HHN) to Stansted (STN). The flight was as good as any cheap airline. Can't say much about seat comfort or staff as you really don't expect that from them. Really new to the concept of bringing your own boarding pass from home and being charged if you don't. I'm pretty sure there will come a time when these airlines would want you to bring your own seatbelts and oxygen masks. The ground staff very strict for checking your baggage weight. First at the check-in then again after the security check which was an inconvenience and didn't really make sense. Overall it serves its purpose of getting you from point A to B.","","","Economy","","5.0","2.0","2.0","2.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Alex Gaw","United Kingdom","2014-10-13","Excellent flights to and from Prestwick to Palma. On time quick check in at Palma - stick to rules and no problems ever. Its the people who are the problem - 5 flights in 3years never a problem.","","","Economy","","10.0","4.0","4.0","0.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","F Rosa","Philippines","2014-06-02","Rode SAS 4 times in two weeks. The first series was AMS-ARN-FRA. It was a back and forth route but was cheaper than other airlines. Check-in was fast. Boarding was on time. Crew was friendly. The seats were a bit uncomfortable. They didn't serve food even drinks which was a disappointment water cost 3 euros. It changed my mood when we landed ahead of schedule. The second series was ZUR-OSL-CDG. Again a back and forth route again cheaper. The plane for the latter route was run down and so old they still had ashtrays. The seat leather was coming off. Again food was quite expensive not even a snack for a two and a half hour flight. No entertainment whatsoever onboard. Not exactly what I expected from this airline.","","","Economy","","6.0","3.0","5.0","1.0","1.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","G Swarray","Norway","2014-05-20","I travelled with SAS last year CPH-SFO. My experience was terrible the plane was old and the seat didn't look so good. The worst thing was that we had to wait 2 hours after the boarding because of some technical problems.","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","G Ward","United Kingdom","2014-05-18","I took an SAS flight as the schedule would better suit my schedule. However the flight was massively delayed due to technical problems and swapping planes. Despite starting in Scandinavia where you think they could react quickly with technical staff or alternative planes. I have flown with SAS a couple of times a year for the last decade. Unfortunately the service has become really poor over the last few years.","","","Economy","","3.0","2.0","2.0","2.0","0.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","R Santos","Philippines","2012-12-04","Damman to Manila SV862 November 28 2012. Seat was very spacious was seated in the upper deck. Flight attendant explained it was business class seats but economy service. Flight attendant was very professional polite and even helped me stow my bags.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Globo Manni","Germany","2012-11-21","Saudia changed our flight 3 times not different departure times but different dates! We had to fly one day earlier than booked and before we left got another return date. They told us that the booked flights had been cancelled. We made the reconfirmation one week before our flight back to Germany staff told us that this flight was cancelled as well. We had to take a flight back 2 days later than originally booked. Onboard food was good and the rest so so.","","","Economy","","","3.0","1.0","4.0","2.0","","","1.0","0"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Jon Cartwright","United Kingdom","2014-08-15","My family and I traveled from Chengdu to Shanghai in comfort and on time. In fact we took off 5 minutes early and arrived 10 minutes early. The plane was modern and very clean. No issues with service at all. One of the stewardesses spoke good English and without prompting sought us out when the meal came to check we understood the choices. I would recommend this airline to anyone and will definitely choose to fly Sichuan Airlines when I'm next back in that neck of the woods.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","3.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Steven Harding","United Arab Emirates","2013-09-24","Chengdu to Kunming. 2 minutes to check in and 15 minutes early departure which makes a change when compared to anywhere else where the 30-minute-delay is near obligatory. Bags waiting by the time I reached the carousel but beware the lengthy walk at Kunming.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","C Frankham","Australia","2012-08-25","From Beijing to Hangzhou. Just before the flight was about to take off an announcement stated that the plane had engine failure and we would have to wait for it to be repaired. It was a 40 degree day and we were not allowed to get off the plane nor was there any air conditioning. Arm rest was almost off its hinges the seat was uncomfortable and despite only being 160cm tall there I had no leg room. The food was appalling. Never flying them again.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Steven Cao","China","2012-08-05","Shanghai Hongqiao-Lijiang on old B737 early morning flight (7.40am) however still delayed for 2 hrs due to air traffic control (according to Shanghai Airlines). Seat and leg room is very narrow and uncomfortable simple breakfast and low-quality beverages were served for this 4hrs flight no entertainment.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","G Hynes","Australia","2012-08-01","July 2012 Shanghai to Melbourne. Business class. Overall the flight was good but the attention to takeoff and landing procedures was appalling. We had many people using Ipads and other devises while takeoff and landing. Luggage on the floor that should have been in a locker again during takeoff. There was absolutely no in-flight entertainment and the seats were old and even though they reclined back the leg rest was uncomfortable. We were offered drinks with a meal but no more. The planes were old and very tired. When I asked about an express customs card they had absolutely idea of what I was talking about as some of the staff really struggled with English.","","","Business Class","","4.0","3.0","2.0","3.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","J Cowburn","Thailand","2013-11-22","We were flying BKK to SYD but found better value flights booking BKK-SIN separate to the long haul flight strangely. Booking system is great and very flexible. You can pick and choose say Business one leg and economy return. Our SYD-SIN flight was cancelled and Scoot automatically re-booked us 1 day earlier. This didn't suit us so agreed to change at no extra cost and also changed the next leg returning to BKK bought on a separate booking. Also impressive from an LCC. Flew Business class from BKK to SIN return because the marginal extra costs wasn't that much more. Good seat pitch space. Not too full. Leather seats a little hard but OK. Food ordered was changed but no big deal on short flight. Staff were never rude but they were not overly friendly which was a surprise given their supposed ""Scootitude"" (attitude). Bought Business for the late night overnight SIN to SYD because we wanted space to sleep and was glad. Very empty with only 8 passengers so we all shuffled around and had a bench each. Except that 2 of the 3 middle row arm rests would not lift up so it wasn't really a bed. Worse luck! On this leg the staff were very attentive and around. On the daylight return SYD to SIN we flew the extra space yellow seats in the child free front economy cabin. This was very good and highly recommended. Great amount of space and worth the slight extra premium charge. Had an excellent meal on this leg with free rum and coke. Again not much attention from the staff to be honest but remember this is LCC. Only one minor point was that when we checked in for one leg we wanted to upgrade to buy the business lounge service in SIN and were told that it was too late. Rules are rules but there was at least 2 hours to go before the flight and that seemed petty to me frankly. I had been hoping to use a tablet for the entertainment but the system doesn't support a tablet. Pity but no big deal. Lastly all 4 flights were extremely punctual. I was surprised. All in we will definitely fly Scoot again. Great value and a pleasant surprise. But as with any LCC don't have high expectations and you won't be disappointed.","","","","","9.0","3.0","3.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Carmel Monaghan","Australia","2013-11-19","I was pleasantly surprised by Scoot. I was in the middle section where kids are not allowed which was lovely as there were about 10 down in coach who all cried at the same time poor parents. I had the upgrade with food blanket and tablet to watch movies. Didn't use the blanket and eye mask as day time and food was too salty to eat. Staff were good and toilets were cleaned a number of times during the flight which was good. I would fly with them again and recommend.","","","","","8.0","5.0","4.0","2.0","4.0","","","4.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Andy Rupp","","2008-06-12","CAN-KWL-CAN (Guangzhou-Guilin) return by Shenzhen Airlines. 50mins flight offer breakfast with a small break fruit and tea. Aircraft in good condition but a little bit old cabin quite clean FA's service and attitude fare. Inflight announcement in Mandarin cantonese English and Japanese(a group of Japanese visitors). In my opinion Shenzhen airline's quality raise faster than other chinese carriers.","","","","","1.0","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Haowei Xue","","2008-01-29","Shenzhen - Chongqing and Shenzhen - Wuhan with Shenzhen Airlines. The first leg to on an A320 the other two legs on 737-800s. Aircraft in a good condition. Hot meals served. On all longer routes Shenzhen Airlines also provide mints shortly before landing which helps to overcome the uncomfortable feeling in the ears. In my experience Shenzhen Airlines provides a better level of service than any other Chinese carriers.","","","","","4.0","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Neil Williams","","2007-05-23","SZX/JDZ return. Did the same trip 7 months ago and was put off by average service and an old and dirty 737. Have just completed the same trip and what a turn around. Aircraft spotless with cleaners still scrubbing doors just prior to boarding. Aircrew immaculately dressed groomed and attentive. Meal was hot and tasty. This airline has certainly got its act together and considering they have a monopoly on the route provided a level of service above what I expected.","","","","","","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Kaylene Chan","","2007-01-19","Shenzhen - XiAn and back. This is the second time I have flown Shenzhen Airlines. The economy class is comfortable. Seat width better than other Chinese carriers. Legspace great for a foreigner. Meals and drinks were adequate. Flight staff friendly and helpful. At least 2 flight attendant's spoke English. Inflight announcements in Chinese and English. Interesting that towards end of flight flight attendants encourage all passengers to do head neck arm and leg exercises. Very happy with service from check-in to disembarkation and will choose Shenzhen airlines again.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Andrews","United Kingdom","2014-10-08","Once again a brilliant flight to Tenerife. No problems whatsoever we fly with them for family holidays at least twice a year and have always found the staff to be very helpful. We are already looking for our next holiday and will definitely be flying Ryanair.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Crisp Jacqueline","United Kingdom","2014-10-08","We went to the check-in desk friendly young lady and once on the plane we were seated together hand luggage no problem plenty of leg room for the first time ever my knees did not touch the back of the seat in front of me. The cabin crew were attentive and there was a choice of reasonable priced food and drink. Coming back printed out boarding passes in hotel and had seats together again. All the bad press Ryanair receive as far as we are concerned is completely unjustified just keeping fingers crossed me writing this has not put the mockers on any future flight we may have with Ryanair.","","","Economy","","10.0","5.0","5.0","5.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Jensen","Denmark","2014-05-16","FRA-CPH & AGP-CPH. Budget carrier in most aspects extremely overpriCed food/drinks crew is acceptable but can seem arrogant and careless about their job - more busy chatting to each other than giving service. Seats rather cramped. Good information from flightdeck and free newspapers plus coffee/tea.","","","Economy","","3.0","2.0","3.0","3.0","0.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Joe Coyle","Ireland","2014-05-16","DUB-CPH everything relaxed and easy food is the normal Scandinavian prices so wasn't really that shocked flight was early arriving and the flight times were good. I'd recommend flying with them.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Leif Karlsson","Sweden","2012-11-07","Dubai to Jeddah with a connecting flight to Tabuk to Riyadh and Damman and finally back to Dubai. The whole trip was just a disaster with canceled tickets even with confirmed tickets in my hand. No explanation. Terrible service at the check in desk with not even an excuse - don't even know what customer service is.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","J Ray","United Kingdom","2012-10-30","Jeddah to London in Guest Class (Oct 25). Clean and roomy 777 with seatback screens showing recent Western and Arabic movies and TV shows on demand amenity packs for children a good lunch shortly after take off (including specially ordered children's meals which were great) and sandwiches with a chocolate bar an hour before landing. Check-in calm and well organized in the dedicated Saudia terminal at King Abdulaziz Airport boarding was orderly and our luggage was on the belt swiftly at LHR. Arabic coffee served before departure by a friendly and professional crew. Passengers in all cabins receive an amenity pack. Last time we flew Saudi we returned via Paris CDG. In common with Frankfurt Rome Milan Madrid and Geneva the continental European cities use a much smaller Airbus A320/1 which adds to the length of the flight and the entertainment systems are also a bit more basic. Nonetheless staff and service are just as pleasant and irrespective of the route or the aircraft standard leg room - at 34"" in Economy - is amongst the most generous we have encountered.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Stringfellow","Australia","2012-10-29","Jeddah - Damman. A321. Business class. Was the only one is business class apart from a crew member. Despite warnings about switching off electronic devices he insisted on using it the entire flight. Food was great hot breakfast with fruit salad and pastries. Honestly even with just one passenger the cabin crew seemed disinterested. Bussed requiring a headset and gave up after 10 minutes. You could seem them sitting in the galley. The best part about the flight was the food.","","","Business Class","","5.0","3.0","2.0","5.0","2.0","","","3.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","B Roach","United States","2013-09-15","We took this airline 3 times in China from Kunming to Yichang from Yichang to Chengdu and from Chengdu to Jiuzhaigou and all 3 flights were on time. The seats were wonderfully comfortable and there was a lot of leg room - I'm 5'11"" and didn't feel cramped at all. Our favorite part was the beginning with a sort of ""flying 101"" video - just in Chinese but it was still hysterical. I loved the terrified plane that flew around the bad weather pattern. Then you got another fun video near the end of the flight. Any time I'm in China and have a choice to take Sichuan Air - that will be the one.","","","Economy","","10.0","5.0","0.0","5.0","0.0","","","5.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Steven Harding","United Arab Emirates","2013-07-30","Shanghai to Chongqing 30 July 2013. Very efficient. A319 a little long in the tooth however spotless inside. Excellent leg room Arrival 10 minutes early with bags delivered a few minutes after arrival in hall. Choice of meals on offer.","","","Economy","","8.0","5.0","4.0","4.0","1.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Danny Wong","Germany","2012-05-14","SHA-HKG on a 4 years old Boeing 737-800 (B-5370) delayed for 4 hours without explanation. Check-in staff in Hongqiao airport were very rude and unwilling to speak in English. Seat pitch was ok due to emergency exit row but the cabin looks worn and toilet was very dirty and dark. Cabin crew look tired and again speak no English. Food consisted of a ""Handmade"" sandwich which appeared totally unacceptable. I will try to avoid Shanghai Airlines at all costs.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Supawdee Kommsanta","Thailand","2012-05-13","2am departure from Phuket to Shanghai. Flight was good no problems aircraft old still had ashtrays on the arm rest no inflight entertainment. Yes I would use this airline again.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","3.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Chris Anderson","Australia","2012-05-13","TNA-SHA on quite new and very clean 737-800. Seats were comfortable and emergency row legroom was very good. Service on the 1 hour 20 minute flight was very good cabin staff quite friendly and had good English skills. A hot meal and snack was served on the flight and 2 serves of drinks. Very good value for money on time.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","R Glen","Australia","2013-11-18","Nov 8 2013 BKK-SIN-SYD on ""scoot-thru"" Biz fare carry-on only. Originally advised of 1 hour delay which blew out to 2 hours with air-bridge problem at BKK and change of gate - not Scoot's fault. Departed at 10pm instead of 8.05pm. Biz section half full bulk head seats offer less leg room so moved to aisle seat further back. Seat not very comfortable less so then Premium economy on full-service airlines. Couldn't sleep much. Service friendly but minimal. Had to queue in SIN for SYD boarding pass. Why can't they supply both passes at origin? Just a money earner I think though no charge on the Biz fare. Offered water on boarding in SIN and asked if I'd like a drink. Opted for a beer which never appeared until breakfast time! Drinks on Scoot are apparently served with meals only. Flew Emirates Bus class 2 weeks prior - from the sublime to the ridiculous! AirAsia Premium a much better product though considerably more expensive.","","","Business Class","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Lim Jeremy","Singapore","2013-11-06","Sector 1 - SIN-TPE in economy. The service and seats are ok but the reading light was not working. It is basically a no frills budget airlines. But comparing to other LCCs Scoot is operating on a bigger airplane and the comfort is substantially better. Sector 2 - TPE-SIN on Scoot BIZ. Decided to upgrade at the counter. Again the reading light was not working. Seat is wider and the recline is better. Food comes with a small main course pringles and a drink. They also offer free streaming videos and games but those who recently upgraded to apple's IOS 7 be warned. It is currently not compatible. Overall I am satisfied with the service provided.","","","","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Mohammad Zia Ebrahimi","","2006-12-20","PEK to SZX. Check in fast and efficient. Boarding on time but by bus instead of jetway as the aircraft was parked in apron far from terminal which is not good in freezing Beijing weather of about -10 C in the morning. Aircraft 737-900 and clean. Non of two choices of food was so good: boiled rice or noodle with boiled vegetables with no taste or spice - or even salt. Plenty of drinks served two times. Crew very kind and efficient. Arrival on time.","","","","","","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Ruth Liddle","","2006-11-30","Guanzhou to Guilin. The aircraft was a very clean and new looking Boeing 737-800. The announcements were in Chinese and English. The flight departed and arrived early. Things are changing rapidly in China and standards seem to be rising generally. The snack was uninspired but most UK carriers give nothing on a 45 minute flight.","","","","","","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Andy Lachlan","","2006-03-05","I flew Shenzhen airliines twice in January and February 2006. The first flight was Nanjing - Shenzhen. The service was adequate though one of the FAs was going so fast with the drinks trolley that she knocked right into me spilling coffee all over my leg ; no apology even though she clearly saw what she had done she just giggled and rushed away. The second flight Shenzhen - Changzhou on an Airbus A320. The flight departed on time and everything was going fine until half way through the flight when the captain announced something in Chinese which caused quite a stir amongst the other passengers (I was the only foreigner). After speaking for maybe 90 seconds in Chinese he simply said ""Ladies and Gentlemen we back Shenzhen. Medical Emergency"" This seemed odd as we were now far closer to other airports such as Changsha Nanchang Hangzhou Hefei Wuhan etc. than we were to Shenzhen. When we eventually arrived back in Shenzhen there was no rushing to get a sick passenger off the place so it clearly was not a medical emergency. They started to hand out food boxes - some passengers were given two but when it came to the foreigner on the flight - nothing. Meiyou. Sorry. Then another announcement in Chinese and everyone starts to rush off the plane. I ask what the problem and in broken English the answer is ""We clean the plane"". So after an hour on the tarmac we are told to get back on - once again I ask what the problem was and the answer was they had to clean the plane. I try to get them to elaborate but the FAs English was dreadful. We finally arrived in Changzhou 5 hours late. Shenzhen Airlines are the worst domestic Chinese airline I've flown.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Schmidt","United States","2014-10-08","I'm a first time user of Ryanair. I don't mind that the plane is crowded or amenities are non-existent. I expected that at the price but I have a big gripe with their fees. I didn't know that boarding passes could not be printed at the airport. It was pointed out to me by the staff that the fine print does say I needed to print my pass. Also I was sent a warning email which I didn't see since I was in the middle of my vacation. Then I find the ""fee"" is 70 euros each for my wife and I. This isn't a fee this is a punishment. I sent a complaint letter to Ryanair and the response was that this charge was correct according to their policy. Well it isn't a very satisfactory policy. I could have flown a normal airline for the total amount I paid Ryanair.","","","Economy","","","3.0","3.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Royal","United States","2014-10-08","I fly all over the world and even use low cost regional airlines in the states but this takes the cake. Checked in online but couldn't print boarding pass. No notes online that there are huge fees to print at airport. There was no clear check in sign in Edinburgh but thankfully also no queue and 3 staff standing around chatting. When they finally decided to talk to us and tell us of the 20 pound check in fee they said they couldn't help us and we had to use the check in machine well across the way. The check in unit wouldn't process us and told us to see agent. The agent couldn't take our money and sent us all the way round to baggage to pay for boarding passes but then we had to take receipt back to first woman to get actual boarding card and drop prepaid bag! Our hand luggage was grabbed at the gate and we were made to pay £50 even though it was within weight. Flight was delayed an hour originally but left 2 hours late to Dublin. Flight should have been an hour but with delays took over 3 hours. Stay away from this airline!","","","Economy","","1.0","3.0","1.0","3.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Grace Muddiman","United Kingdom","2014-10-08","Like many I was reading bad reviews before my trip so was expecting bad things but my experience from Luton to Beziers on 27th Sep was faultless for a budget flight on time departure and return pleasant staff smooth flight and no fussing over hand luggage size both ways. What do people expect if you want more fly with more expensive airlines and expect delays.","","","Economy","","10.0","3.0","4.0","0.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Doss","Denmark","2014-05-12","Flew Beijing to Copenhagen with Scandinavian Airlines. Seats are uncomfortable and staff are very unfriendly. One free soft drink only even on long haul flights and no extra snacks in addition to the bad meals they served. The inflight entertainment is terrible very old fashioned cannot play movies on demand you just have to hope the movie you want to watch is starting at the right time. Hardly any movies to choose from either.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Maxime","France","2014-05-06","I flew from Paris to Bergen (norway) and also did the return trip with SAS. The planes seemed good the seating was alright the staff were very friendly (I started having a serious nosebleed and was running out of tissues a flight attendant came to me and asked if I needed help). The price/quality ratio seemed pretty good to me (booked directly with them). There was no in-flight entertainment no fancy screens in the seat or anything but I had brought my laptop so I can't say I really cared about that.","","","Economy","","8.0","3.0","4.0","2.0","2.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","J Bacallado","Spain","2012-09-27","RUH-JED. Check in at Riyadh was fast and easy no waiting at security. Information on the ground is not very good. Change of boarding gate not announced so a bit chaos for boarding. Flight on time A319. Economy seating comfortable good space between rows. Small snacks and drinks during flight crew very polite and attentive. Bags on belt short 10 min after arrival at the lounge.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Neil Dyke","United Kingdom","2012-07-31","Mumbai to London. Staff attentive food excellent. Entertainment was fine. Stopover in Riyadh was good. A very cheap flight at £135 one way but at full fare I would still have been happy.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","John Kneijber","Australia","2013-06-21","Chengdu to Shanghai Pudong on A321. Flight slightly delayed due to weather. Lounge in Chengdu basic but better than sitting in departure area. Priority boarding and offered pre departure drinks of water or juice. Flight attendants were very courteous and obliging always smiling. The English was acceptable for a domestic flight. Dinner served on request and the food was reasonably good. Only limited selection of drinks beer wine water or juice but no spirits. Standard 2x2 seating with good pitch but limited recline. Overall a pleasant experience for 2.5 hours.","","","First Class","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Graham M Baldwin","Canada","2013-05-29","Vancouver to Shenyang on May 21 and back on May 28. Got off to a bad start - 10 hour delay! None of the information boards were updated in Vancouver. I checked at 7.45 am before heading off to YVR with the indicators having the incoming aircraft on time even though it had not then left Shenyang! Hotel accommodation and meals provided as the 11.30am take off time became 9.45pm. Flight was good. Business Class seats were comfortable with easy access to all power outlets. I slept all the way. Check-in at Shenyang was chaos no signs and airport representatives gave inconsistent advice. Eventually checked in and headed off to immigration only to have the staff member chase after me tell me to stop leap onto the luggage conveyor return minutes later with my once- checked bag and lead me off to another check-in desk devoid of staff. At 12.30 (take off was 2.30) staff appeared and began checking us in. Only after they had spent a full 15 minutes checking in the first passenger in line did the indicator boards confirm this was the Sichuan Airlines check-in! Passengers should be warned that check in opens only 2 hours before take off. Flight itself had excellent staff poor in-flight entertainment a good dinner a bad breakfast and an on-time arrival. First bags took 20 minutes to arrive but they were the priority bags at least. Direct service from YVR to Shenyang is a godsend for those of us bound for north eastern parts of China but Sichuan will need to increase its frequency upgrade its processes internationalize its in-flight entertainment and improve its food before people will readily defect from Star Alliance and Sky Team airlines. The equipment and in-flight staff are fine.","","","First Class","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","B Ellis","United Kingdom","2012-05-07","The flight from Nanjing to Beijing took off on time and landed on time as scheduled. Staff were not very attentive but spoke good English and were very polite. Inflight meals were excellent and much better than I expected. The aircraft we flew on looked a bit tired and had a basic cabin and seats but seats had plenty of leg room. One thing that let the airline down was the lack of inflight entertainment but it was only a short flight so this did not matter as much. Overall I am happy with my experience with Shanghai Airlines.","","","Economy","","7.0","3.0","4.0","5.0","2.0","","","3.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","M Hromada","Germany","2012-04-30","Shanghai to Melbourne - 1.5 h delay before boarding and after boarding was closed another delay of 2hrs. It was a China Eastern flight operated by Shanghai Airlines. Interior was from the 80's and when the passenger in front of me reclined his seat into a sleeping position the back was on my knees. The food looked very poor. This was my first and last long range flight with China Eastern/Shanghai Airlines.","","","Business Class","","2.0","1.0","4.0","1.0","2.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","L O'Neill","United Kingdom","2013-11-04","Flew from Singapore to Sydney in Oct. Had early check-in which was very good as had 6 hour stay in Singapore. Very efficient staff at airport very helpful. Flight wise very good minor delay but a good flight. My only concern is that when purchasing food or drink on board unless you give correct money you don't get any change! So future traveller be warned.","","","","","8.0","4.0","3.0","1.0","1.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","W Ross","Australia","2013-11-04","Gold Coast to Bangkok via Singapore using Scoot Thru Purchased upgrade at check in for $179 to business class was told luggage was checked right through to final destination being Bangkok. Arrive Changi Connect transfer desk to receive boarding pass to Bangkok told that Gold Coast would not have checked luggage in and if I wanted to travel I would have to pay $55 as luggage was in a transfer container. Explained whole story they admitted their mistake but didn't care $55 or no travel. Seats in business Very hard and recline at odd angle making sleep impossible economy much much worse stick to Air Asia much better product!","","","","","","1.0","3.0","1.0","0.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","C Ivanusic","Australia","2013-11-01","Gold Coast to Singapore return. Good efficient check-in friendly staff. Flight on time seating fine if you are short but if you are over 6ft would recommend buying Super Seats. Haven't tried there food it is expensive compared to Air Asia water is expensive but you can take your empty water bottle onboard and fill it up. Flight from Singapore also on time and efficient boarding. I purchased the Ipad and had two good movies. Overall for a Budget Airline I think they are very good.","","","Economy","","9.0","4.0","4.0","0.0","4.0","","","5.0","1"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Phil Leong","","2005-03-27","A total surprise and a pleasant one with Shenzhen Airlines. Flew from Wuhan to Shenzhen in mid March. Half expected sloppy service and really scared about safety. Instead got a brand new 737-800 with leather seats in Y-class. Flight hostesses very polite and warm and helpful. Plenty of them too. Cabin service complete with drinks and meals. Professionally looking inflight magazine.","","","","","","","","","","","","","0"
"shenzhen-airlines","/airline-reviews/shenzhen-airlines","Shenzhen Airlines customer review","Penn Li","","2004-01-30","This was the first time flew Shenzhen Airlines. Economy tends to be comfortable enough. On the SZX-HAK flight B737-600 - approximately 1 hour flight with snacks and mineral water only no other choice like coke. FA's services attitudes are fair. On the HAK-SZX return flight one of the FA was kind of bullied by two passengers but the FA was very polite and asked the passenger to be seated for landing. Overall Shenzhen airlines are good enough for economy travel on domestic routes.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Philpott","United Kingdom","2014-10-05","Actual flight both ways was good but the handling at Stansted and Rhodes wasn't. We felt like cattle not customers. Stansted we were held up getting to airport we had priority booking but had to wait with everyone else as priority queue had gone therefore one of the cabin bags had to go in the hold. At Rhodes we were first to check-in and they took the first 90 cabin bags in the hold. Surely it should be the last? There seems no reason now to take cabin bags at all! The benefit apart from the cost is that you can exit the airport much quicker at your destination. Waiting for cabin bags takes as long as waiting for large luggage. The overhead luggage compartments were half empty. It just seems like another Ryanair useless rule.","","","Economy","","5.0","3.0","3.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Hussey","Ireland","2014-10-05","Flew Ryanair many times however most common route I fly is KIR-LTN. Most recent flight SNN-SXF. Ryanair is a very good airline in my opinion. Despite flying to airports that only the CIA has heard of and advertising the airport for the capital city of Slovenia (it's Bratislava) as Vienna it's very handy. I use it often and I have never had a problem with Ryanair. Even with hidden fees tickets for me seem cheaper than Aer Lingus. The aircraft are clean but still somewhat dark and gloomy and the seats are uncomfortable horrible on a late-night flights or dawn when you try and catch some sleep however still possible. The snacks and drinks on board are still a reasonable price and the crew are friendly. The toilets are excellent being bright and clean. Ryanair gets the job done.","","","Economy","","8.0","1.0","5.0","5.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Marcin Spiewak","Poland","2014-05-05","Flight CPH-NRT-CPH economy. Terrible flights. I fly very often with Lufthansa but I took SAS due to good connections to Japan. I will never choose SAS on long haul flights. Entertainment system was down on the flight to Japan. On the way back entertainment system was so old fashioned that it was not video on demand. I've never seen an entertainment system like this. Meals terrible only one soft dring was free if you want more drinks you have to pay. On long haul flights I experienced this for the first time. Seats uncomfortable very difficult to seat due to hardness. Staff not friendly at all.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Strauss","Denmark","2014-04-30","The SAS service from London to Copenhagen is the best value for money you can get. It's reasonably priced and you fly with a responsible airline and what appears to be well trained pilots and crew. They are always extremely professional and yet relaxed in the Scandinavian way. Most importantly they are reliable like no other airline I have ever flown. They arrive and depart on time there are no hidden fees (or agendas) and you are never in any doubt if they will care for their passengers or not. I will definitely recommend them.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Inque","Japan","2014-04-28","Flew from CPH to NRT in April 2014. The entertainment system was broken and we had no entertainment the whole way. Did they bend the rules to make up for it? No not at all. I'm a frequent traveler all over the world and I've never experienced something close to this. They specifically tell you that you can only get one soft drink for free. You have to pay for anything after that. We flew for 10.5 hours with no entertainment and the only free thing was a can of soda. The two meals were so minimal and there was absolutely no snack served (not even peanuts or pretzel). The way the staff handled this situation was questionable. Engineers tried to fix the entertainment system but SAS decided not to spend more time on it and take off as scheduled. One of the cabin crews said something like ""I'm sure you also agree that getting to the destination on-time should be prioritized"". I don't disagree but the issue here is that the system is outdated and it's been a known issue for a long time. Instead of acknowledging it it sounded as if SAS wanted to make it look like it came from passengers. For Europe-Asia intercontinental flights there are other airlines that do a much better job and prices are the same or the difference is small. I'm sure everybody wants to pay the cheapest fare but it ends up pretty the same if you buy drinks/snacks on board especially if you travel with an infant/child. After this 10.5 hour flight with no entertainment/drinks/snacks I so think it's worth paying a bit more.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Kent Flynn","Saudi Arabia","2012-06-07","CDG-JED-TUU. After a good trip from RUH-LHR we then caught Eurostar to Paris. Upon checking in at CDG were told that the seats we had booked for travel between JED and TUU had been cancelled without reason. Staff at CDG were then able to re-book 3 seats for my wife and children but on arrival at JED it turned out they had been cancelled as well once again with no apparent reason. After 3 fruitless hours of to-ing and fro- ing between every desk possible with no-one was able to tell us why seats had been cancelled. We had to come back at 04.00 to see if we could get standby seats meaning we had to stay at a hotel. Thankfully we got seats for the early morning flight. Not a very good experience. I must say there was some helpful staff but mostly not much seemed to get done.","","","Economy","","3.0","3.0","3.0","4.0","2.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","I Popkowski","Australia","2012-06-05","LHR-RUH-KUL. I was pleasantly surprised. Quick easy check-in at Heathrow polite service excellent meals with generous portions and on demand inflight entertainment up to any airline's standards. Planes were in good order and the 3 hour transit in Riyadh was hassle free. The only negatives were that the flight attendants did not respond to the call button and on the RUH-KUL sector the toilets were in an unusable state by the end of the flight. Overall a good experience and would fly with them again if they continue to have low fares.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Bradley Baker","United Kingdom","2015-07-06","Our flight from Singapore to Kuala Lumpar was great. The flight is only 45mins but had a drink service, and WiFi - I didn't expect them to have this option. You can also listen to music, read about the airline and watch a small variety of movies. This seats were comfortable. The only disappointment was there was no snack with the drinks.","Airbus A320","FamilyLeisure","Economy","SIN to KUL","9.0","5.0","5.0","3.0","4.0","5.0","5.0","5.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","J Curtain","Australia","2013-05-20","Chengdu - Lhasa 17 May. Overall I was impressed by the service. Efficient service good food and comfortable seats. A well maintained A330. No IFE though. But It's one of the better Chinese Airlines.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","3.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","L McKenzie","Australia","2013-04-02","Travelled domestic first class Beijing to Chengdu. Price was very competitive and had the new A330-300 with lie flat seats very comfortable. Lunch was provided and consisted of traditional Sichuan food and very tasty beer and wine freely available. Staff were quite good and spoke English. Departed and arrived on time with the mandatory 20-30 min wait for take off in PEK. Entertainment system was poor with no real English movies or shows. Now they have started to fly non stop Melbourne to Chengdu I hope they improve their entertainment system other than that they have a good hard product staff catering and competitive pricing.","","","First Class","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","S Tejatanalert","Thailand","2011-04-24","Chongqing to Wuhan. Flight delay of almost an hour due to fog in Wuhan. A320 used. A ham sandwich with a small bottle of water and Chinese tea served onboard.","","","Economy","","8.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","G Hu","United States","2012-04-10","PEK to HGH in Economy. Slight delay out of PEK but otherwise uneventful flight save for the very loud passengers which I suppose is not the airline's fault. Airline offered a meal on the 2 hour flight which was nice. IFE was on main screens with all Chinese programming.","","","Economy","","9.0","3.0","4.0","4.0","2.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Steven Cao","China","2011-12-13","Fly with FM frequently on Shanghai-Taiyuan Shanghai-Changsha and Shanghai-Kunming. More or less delayed for 30-50 minutes each time. Shanghai Airlines joined Star Alliance in 2007 then Skyteam in 2011 they didn't improved their quality and still stay at the 2-star/budget airline standard. Nothing to eat for meal bad quality of drinks for domestic travel China Southern (CZ) is much better.","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","James Seah","Singapore","2011-10-26","Harbin-Shanghai on B737. Seat was fine inflight entertainment non-existent. Food wise was typical Chinese snacks and drink rounds sufficient. Flight attendants were prompt in responding to requests. It was followed by another flight Shanghai-Singapore on B767. The seat was fine inflight entertainment was minimal. Food wise was again Chinese snacks. I don't mind flying China Eastern/Shanghai Airlines due to cheap airfares however inflight entertainment could be improved upon.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Wong","Australia","2013-10-30","First time I have flown Scoot. I have never experienced such nonsense all at once from one airline. first they changed my flight and then refused to let me change it to a suitable date. Then they changed my meal from a hot meal to sandwiches which I already paid for as an option. Then they lost my baggage even though I paid extra so that they would specifically look after my baggage. Also the seats are a nightmare with no headrest and are very cramped. I had to pay extra to change back the date so this was no cheap trip.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Keertikar Alpana","Singapore","2013-10-20","We travelled to Tokyo on 2nd October from Singapore with a transit at Taipei. This is our second time travelling with Scoot and both times we were quite happy with the airline. It is a budget airline and it delivers exactly what it promises. The seats are by far the most comfortable of all budget airlines that we have used and the food quite decent and not exorbitant. I had not pre-booked a meal reading reviews that food is bad but when we ordered on board we found it quite good. One tip would be to order sandwiches or food that does not need to be heated. The transit at Taipei was smooth and we reached Narita on the dot. Only reason I have not given it full marks is that we had pre-booked iPad for my daughter and the stewardess first said they had none that were working. When I insisted on the fact that we had already booked and they should refund our money she promptly brought the iPad to us. But it was a small point in an overall good journey. Scoot remains our first choice in budget airlines.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","W Graham","United Kingdom","2014-10-05","Flight number FR694 on the 6th of September from Prestwick UK to Ibiza Spain. The majority of passengers onboard this drink fuelled flight were unruly drunken and aggressive towards other passengers despite the best efforts of the 4 onboard cabin crew. Language throughout was absolutely foul. As a grandmother travelling with 2 young infants under the age of four the condition experienced in the cabin were shocking. Passengers were swearing were drinking open duty free were throwing objects from in front and behind us. Safety announcements could not be heard as passengers were playing music from bluetooth devices and the cabin was totally out of control. Cabin crew were very concerned however despite the best efforts to contain behaviour there was no way they could control the passengers. The crew threatened to divert the aircraft to France and also threatened the majority of passengers with the police meeting them on arrival at the destination. The main point is that safety notices were completely ignored myself and my family felt totally unsafe during the flight. My grand-daughters aged two and three have never been exposed to such outrageous language and behaviour - the conditions on this flight were not safe and were not suitable for a family. Access to toilets involved standing for 40 minutes in crowds of alcohol fuelled louts. Many of the passengers boarded the flight inebriated one group drank a litre bottle of duty free vodka onboard the flight whilst throwing coins around the cabin. We are feeling extremely anxious about our return journey.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Clarke","Ireland","2014-10-05","Very short flight from Barcelona to Palma (FR 6362) yet the crew managed to do their inflight service and the usual thing of hawking a few scratch cards. What was more amazing is that the crew were in a good mood seemed happy enough to be there and actually seemed to like each other - they even had the pax laughing! After numerous FR flights with miserable looking crews this was a pleasant surprise. Maybe the new positively is filtering down to the cabin crew? Only downside is the trumpet sound or whatever it was when landing but great all round otherwise.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Pajulahti","Finland","2014-04-27","Helsinki - Copenhagen - Helsinki operated by Blue1. Good price. Service good but you have to ready to pay quite much of wine and snacks. Definitely fly SAS again.","","","Economy","","10.0","3.0","5.0","3.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","G Mitchell","United States","2014-04-25","I flew SAS to Copenhagen for work and the crew were nice however the seat was uncomfortable the food was mediocre and there was no free alcohol. During my stay in Copenhagen I flew Air France/Delta to America for a few days and it was much nicer. The food was delicious the entertainment was wonderful my seat cushion was cozy and they gave us as much alcohol as we wanted. I doubt if I will fly SAS again.","","","Economy","","5.0","2.0","4.0","2.0","3.0","","","3.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","C Gibbs","Saudi Arabia","2012-05-21","RUH-MNL. Excellent flight. Flight left on time and the service was good. The entertainment was something to be desired. Overall a pleasant flight on Saudi Airlines.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Knowlden","United Kingdom","2012-05-09","Many internal sectors flown on Saudia over the past 6 months. I tend to prefer the A320 and A321 aircraft rather than the widebodies although the best aircraft is the E70 in terms of seat comfort and space. I've never been delayed and baggage has always arrived quickly. Food is served on most flights but is often bland and unappetising. Flew the 777 from JED to DMM 2 days ago and it was very uncomfortable. Was grateful we landed early so as not to spend any longer in the seat. From my experience Saudia are ok for short sectors (not that there is much choice in Saudi) but I wouldn't consider them long haul.","","","Economy","","6.0","3.0","3.0","2.0","0.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Rui","Singapore","2015-06-18","Check-in counters opened 2 hours before the flight and a queue formed as early as an hour before the counters opened. Being a PPS club member, was able to queue at business class queue even though I flew economy. The ground crew had a list of the names allowed to queue in the business class check in queue and those who were not flying business class or PPS club members were asked to queue in the economy class queue which made the line short. Ground crew and flight crew very friendly. Route was via Cebu and was invited to use the lounge in both Davao and Cebu which had decent food options. Flight crew very professional and friendly even though it was an almost full load in economy. One complaint is that they run out of food options early and those at the rear only had one choice of food left. Crew very apologetic but this is not the first time this happened on SilkAir (happened in my inbound leg to Davao too). Both food options were good though. Didn't try the entertainment system and most passengers chose to sleep through the flight. It was an enjoyable flight and am so glad that they have this very convenient connection between Singapore and Davao.","B737-800","Solo Leisure","Economy","Davao to Singapore via Cebu","9.0","4.0","5.0","4.0","","5.0","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Sebastian T Leahy","Singapore","2015-05-31","I went on MI599 bound for Kalibo. The service was excellent food and beverages were fairly good the seat pitch was excellent. The cabin crew service was excellent. I would suggest to add LED or AVOD personal TV screens as it was a 3.5 hour flight with not a lot of entertainment. Other than that I rate my experience 100%!","","","Economy","","9.0","5.0","4.0","4.0","2.0","","","4.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","T Wilson","China","2011-04-10","Poor airline - pulled away from the gate then a passenger wanted off - she ran up to the front and wanted off the plane. So they pull back to the gate and delayed us 1.5 hours. On return back to Chengdu from Thailand boarded plane and our seats were taken by others. When we advised the stewardess our seats were taken she forced us to take a seat at the very back of the plane. After 10 mins of arguments we got our new seats at the back of the plane. Advise all foreigners not to use this airline.","","","Economy","","","","","","","","","1.0","0"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","A Humyani","United Kingdom","2010-12-23","Chengdu to Jiuzhaigou. Some delays due to weather. Good service and clean. Apparently does pick-up from Chengdu town for free.","","","Economy","","8.0","","","","","","","4.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","J Yang","Hong Kong","2010-07-11","Shenzhen - Chongqing new A320 good service. Mandarin with no local accent poor English (but acceptable for a regional flight) okay food toilet clean.","","","Economy","","8.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","M Donovan","South Korea","2011-09-07","Gimpo (Seoul) to Shanghai return. Ground staff good flight attendants helpful even receiving a beer prior to takeoff. First flight was Gimpo-Shanghai uncomfortable takeoff but after that no problems. Shanghai-Gimpo return - no complaints good staff no entertainment but is a short flight good landing and on time. No problems. I would recommend this airline from a cost perspective but that would be all. The best part was the 757 - great aircraft.","","","Economy","","4.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Richard Morgan","United Kingdom","2011-05-18","Kunming to SHA was scheduled to depart at 19.20 however it was delayed. So at 19.10 we were taken by coaches to a nearby hotel where we had a meal and slept until midnight. We were then taken to the airport where we were given €30 cash compensation and an airline meal. The flight left at 0210 - a B757 and we could stretch out across three seats so it was reasonably enjoyable flight with food and drink provided. The way the airline handled the delay was an example to European airlines. Also many thanks to the Chinese people on the flight who ensured that we were looked after.","","","Economy","","8.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Matt Grey","Australia","2013-10-15","Sydney to Singapore return. First the positives: the planes were well maintained the FAs were friendly the food was basic but fine and I did not mind paying extra for the frills. Now the negatives: the seats were uncomfortable the legroom was poor (I'm 6 ft 6 so an exit row seat in economy would have been better) the movie selection was dreadful the FAs were inexperienced and the 2.10 am departure time from Singapore to Sydney is a killer. It was an overall charmless experience which was not offset by the admittedly competitive price.","","","","","3.0","2.0","3.0","3.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","B Loke","Singapore","2013-10-15","SIN-TPE-SIN in September. Both legs were on time leg room was good for a low cost carrier and check-in was smooth. Excellent value for money.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Martina O'Shea","Ireland","2014-10-05","I am extremely dissatisfied with the service I received on the evening of 26th Sep in Wroclaw airport related to a Ryanair flight. I paid extra for priority boarding both to and from Wroclaw. We departed from Cork last Sunday night and all was fine apart from minor delays at the final door prior to leaving the airport to make our way to the plane. On the other hand the service that we received in Wroclaw was an absolute disgrace. Both myself and my friend were the third and fourth in the queue went through the first check in gates to go down to the foyer leading to the Tarmac and plane. The other q passengers then went through their check in procedure. We all were massed in this small foyer for approx 20 mins and then they decided to open the gates and push approx 6 different families with buggies on top of us. Needless to say it was absolute bedlam by the time the doors were finally opened. There was an elderly Polish lady who had also paid for priority boarding who was pushed out of the way with the stampede to get to the plane. They really need to look at your procedures around check in and boarding as I have never experienced anything like this before. I would suggest that people with buggies should be checked in first and that these then should be placed in the foyer. The next passengers to be checked in should be priority passengers as after all they have paid for the privilege of this service! Finally the passengers who are in the alternative queue should then be checked in. The door should be manned to ensure that priority passengers are treated fairly.","","","Economy","","2.0","4.0","4.0","4.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Curtis","United Kingdom","2014-10-05","When travelling from Palma to Stansted I had a broken foot and was on crutches. Myself and an elderly lady with hip problems had booked assistance which didn't materialise. Last on the plane we were told that a) the booking hadn't been made (even though we produced our booking papers) and b) there were no wheelchairs available and we had to make it to the terminal under our own steam. As the next set of passengers were queuing at the foot of the steps we felt compelled to get off. No staff took responsibility for us once we were on the tarmac. Luckily a Stansted Airport employee was passing by the window and saw me struggling down the steps on crutches and rushed to our aid. She was horrified that we had been abandoned and quickly obtained wheelchairs for us both. Herself and a colleague took us all the way to the outside. No credit at all to Ryanair who's main objective was to get us off the plane so that the next flight could get under way.","","","Economy","","","1.0","1.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Jarvis","United Kingdom","2014-10-05","I have always praised Ryanair as good value when considering the cost however they really let themselves down on 29th Sept. Arrived at Stansted near midnight and could not even see terminal from where plane stopped. Then had to wait nearly 30 mins as staff had not thought to arrange transport even the pilot was fed up with their lack of organisational skills. Sorry Ryanair very disappointed.","","","Economy","","2.0","4.0","1.0","0.0","","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","James Pitkanen","Sweden","2014-04-21","Business class ARN-IAD on April 3rd. A330 looking clean but a little old. Welcoming and friendly staff. Vintage champagne before take off then served lovely 3 course dinner up in air. Had a very nice girl serving my row and we quickly found each other and shared nice chats throughout the flight. Comfy lie flat chair not the sharpest AVOD but functioning without issues. What SAS lacks in modernity sometimes it makes up in comfort and ambience. Whatever I asked for be it peanuts or another glass of champagne was met with courtesy and fulfilled. Flight on time. Nothing really to complain about.","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Aberg","Sweden","2014-04-19","Travelled CPH-IAD in Plus (premium economy). Antiquated and dysfunctional IFE demotivated staff and very poor food and beverage selection. In economy they even charge you for soft drinks these days. I would suggest that SAS either lower their prices to more competitive levels or up their game considerably. Currently I would not recommend SAS in either premium economy or economy for any intercontinental flights if there is a choice.","","","Premium Economy","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","S Fletcher","United Kingdom","2012-04-21","London to Jeddah was ok apart from there being no available inflight entertainment meal choice was non existent and you got what was left. Flight from Jeddah to Manila - seat had no recline at all and yet again no working inflight entertainment. Return flight Manila to Riyadh with no inflight entertainment worked only for half the cabin unfortunately not my side. Saudi then changed the connecting flight time from Riyadh to London. When this was noticed at check-in in Manila the Saudi staff claimed my itinerary and ticket was wrong! Very poor customer service.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","J Ray","United Kingdom","2012-02-09","LHR-JED in Business with a punctual departure and good level of comfort onboard a 777. Hot towels arabic coffee and dates before pulling back from the gate excellent juices and hot drinks and a more up-to-date entertainment selection than expected. The meal service was nicely done and the lunch enjoyable. Early landing easy boarding and disembarking. Pleasant and professional crew. Very good value for the fare paid.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","G Brambilla","United Kingdom","2015-05-20","SIN-KUL economy (MI342) 13 May 2015. I took this flight as my previous flight into Singapore was delayed meaning that I missed my connection. The service is generally inferior to Singapore Airlines. The airplane is neat and tidy with reasonable comfortable seats (it was ok for a 45 minute flight). Food consisted in a small drink (orange juice) without even a glass; poorer than usual 3-4 stars European airlines. the flight was on time and cabin crew was generally pleasant. not particularly attentive though. A service comparable to a 3 star European carrier.","","","Economy","","6.0","3.0","4.0","2.0","0.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","P Lewis","United Kingdom","2015-04-14","Singapore to Siem Reap in Economy. Decent A320 which was clean and comfortable. We did not eat the food as we ate at the airport before the flight but for a relatively short flight the food looked substantial-comings from Europe a shorthaul flight with 'proper' food is a rarity these days! Got to chose our seats beforehand online when booking so that was good-no extra charge for that or baggage. Recommend for a short haul trip-but in reality they are not that cheap-we could have gone Business Class on Vietnam Airlines for the same price but that would have meant a connection in Saigon which would be a pain - Silkair are I think the only direct service between Singapore and Siem Reap so I guess they price accordingly (don't blame them for that).","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Chin Wan","Indonesia","2015-04-04","Makassar (UPG) to Singapore on 16 March 2015 flight MI-141 and return on 23 March 2015 MI-142. Good service departure on time 30 kg baggage allowance these I like. The only thing I don't like is the meal. If you don't like chicken expect to starve during the flight. The choices were Rice with Chicken or Pasta with Chicken. On the return flight the choices were Rice with Chicken or Egg with Chicken Sausage. Why not choice of Chicken or Beef/Fish?","","","Economy","","6.0","4.0","4.0","2.0","0.0","","","3.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","N Werner","Switzerland","2010-07-03","First class Beijing-Chengdu-Shanghai. Check in at Terminal 3 was efficient and we were at the lounge in no time. Sichuan Airlines uses the Air China lounge which is ok but not spectacular. Boarding was on time but then we were held up for 2hours in the plane as so many flights were departing at the same time. The crew was attentive and friendly and kept coming around with drinks blankets etc. The crew wear very nice traditional Chinese uniforms and look very classy in comparison to other Chinese carriers. Once we departed they served dinner which was ok for a domestic flight. Again the crew was very attentive and delivered great service. Seats on the A320 have a rather narrow seat pitch for F class and are not made for flights longer than 3hours.We arrived 2h late and had to wait ages for our luggage. The flight to Shanghai was on the latest A330 which had lie flat seats. The plane was brand new and the seats great. I could get almost 1h30min sleep on this 2h30min flight. Crew again very friendly and attentive. Food was disgusting however. Was really disapointed. Sichuan Airlines is the airline to choose if you travel to this region of China.","","","First Class","","7.0","","","","","","","4.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","B Li","","2008-07-18","CTU-PEK and PEK-CTU. Food served was a full and delicious meal. Crew took great care in its appearance where toilets were kept clean after each use. Also food was served with classic Sichuan sauce of Lao Gan Mah making it a very authentic and genuine experience. Would recommend this airline to anyone flying domestically in China to and around CTU.","","","","","4.0","","","","","","","","0"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","David Pryer","","2008-06-09","Bussed it from HK to Sichuan to take a 737 to Beijing. Everything up to scratch and with Sichuan as the airline's home base there were plenty of check-ins and help available. A little bemusing when the music starts and everyone begins their (getting into) shaping exercises. Best to hide behind your newspaper!","","","","","4.0","","","","","","","","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Martin Dyason","China","2011-05-12","They no longer seem part of Star Alliance. Shanghai to Yantai they first changed time from 1600 to 1405. Then 3 days before flight changed to 1055 as their flight was cancelled. Had a similar experience before.","","","Economy","","","","","","","","","1.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","R Wong","Japan","2011-03-02","CTU-PVG on B737-800. 2 hours delay. Supposed to depart at 1925 turned out to be the inbound flight did not arrive until 1945. We got on board but sat on the tarmac for another hour due to heavy traffic. Asked the crew the estimated departure time the answer was 'I have no idea'. Seats all right for domestic flight however I was on the last row right next to the lavatory and it smelled badly. Passenger's cell phones started to ring when we were still in the air just before we touch down the crew did not do anything to stop them. Not a good experience and I prefer to fly with China Eastern instead of Shanghai Air.","","","Economy","","3.0","","","","","","","1.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Don Woods","China","2011-02-25","BKK-PVG. Had window seat but middle seat unoccupied so I got to stretch out. Cabin crew spoke little English but were friendly. Chicken with rice and veggies acceptable Economy airline food.","","","Economy","","7.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","N Galletly","Australia","2013-10-10","4 of us travelled SYD-SIN-SYD in Sept and Oct 2013. I will definitely travel with Scoot again. Ground staff and cabin crew were great. Yellow seating was great for 6 foot tall family members. We did not use the inflight entertainment as we had good books and ipad for music and we did not eat their food. They hit you 4 dollars for a small bottle of water so bringing your own empty one is a good idea. You are not meant to bring your own food aboard but it seems many do and have no issues from staff. Booking online was fine once I took the time to figure out all the options. We used the Scoot lounge in Singapore and will do this again too. Shower good food wine spirits fruit coffee internet massage chairs all good. We were on time out bound and 30 min late on our return but this was fully explained by the pilot as because of air traffic control. It could have happened to any airline. The planes seemed to be very new. Scoot does it for me.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Pat Lee","Taiwan","2013-09-22","Taipei to Singapore in September. Efficient check-in at counter. No web check in. Staff friendly. Chose standard seat. Leg space was good (unlike some budget airlines with the front seat right up to your knees). Seat was rather uncomfortable - hard no lower back support - couldn't sleep all night. Hefty 4% visa processing fee shown only after payment (not included in fare like JetStar). Will use again but will bring small pillow for back.","","","Economy","","5.0","2.0","4.0","0.0","0.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Dionne Roberts","Ireland","2014-10-01","I have used Ryanair for years now sometimes 5 times per year in general and all is good. I booked a flight for my daughter and 2 year old granddaughter. When she left Shannon all was well until her return flight home from Tenerife. 6.30 am she checked in for the free allocation of seats they were allocated separate seats opposite side aisles. My daughter went early to the departures queue and boarded one of the first after priority boarding and explained to one of the crew they told her to take her seats and they would try to change her once they were in the air. I find this quite incredible for a flight to take off with a 2 year old baby sat on her own. Surely the crew have the option to change a free allocated seat but what amazes me more was Ryanair had all details as you have to register a child separately when booking. Why if they want more money for a flight just put the price out in the first instance.","","","Economy","","","1.0","1.0","2.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Dine","United Kingdom","2014-10-01","I flew from Bournemouth 22/09/14 to Carcassonne and returned 26/09/14. Staff were friendly and helpful at both airports I didn't see one query about baggage for any passenger and the plane was early on both flights. Although worried about the bad reviews that I read before I left I wouldn't hesitate to fly Ryanair again.","","","Economy","","9.0","4.0","4.0","0.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Vainionpaa","Finland","2014-04-19","CPH-NRT in business seat 7A mini cabin. Priority boarding for families then business class and Star Gold members. Old but well kept business class angle flat seat small low resolution AVOD PTV in armrest. Plenty of room however seat do not offer much privacy. Banging toilet door in front for entire night flight. A343 reg. OY- KBI flight map didn't work also my friends PTV on seat 7B was broken another seat was offered but we decided to sit together though. Attentive crew with smiles good service by a Japanese FA. Tasty three course meal presentation could be better. Oddest thing was to use the same metal cutlery for the entire meal and main dish was served for table among trash used plates glasses etc. Expected them to be collected before next serve. Seat itself is very good to sit but on bed mode it is a bit uncomfortable took time to find a good position. However their premium product is decent with on time schedule and fast luggage claim I will book them over LH for better timetable and over AY for better crew.","","","Business Class","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Uimonen Jorma","Spain","2014-04-16","6 April 2014. AGP-ARN-HEL. Not so good experience for SAS reputation. The ""save in all"" - policy hits especially flights to holiday resorts. B738 was not so old but somehow unclean. Not a word in English from the cockpit. The short hop by Blue Ones B717 was much better. Even during the 40 minute flight the well motivated crew had time to smile and serve every passenger.","","","Economy","","7.0","3.0","3.0","2.0","1.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Kasa","Norway","2014-04-14","Oslo-Kristiansund return trip. Everything according to schedule. Uncrowded plane. Landed before time both in Kristiansund and Oslo. New plane friendly service.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Alex Sandri","Italy","2012-02-07","Rome-Manila via Riyadh and Jeddah on return flight. Tickets are cheap but the trip is challenging. Starting from the long queue at check-in in Rome. First leg was ok except for entertainment which is far below standard. Vegetarian food was quite good toilets ok with a variety of cologne hand cream etc. Good travel kit. Stopover in Riyadh - airport is a nightmare with no shops. Riyadh-Manila - toilets barely had soap and towels. Return Manila-Jeddah-Rome was a nightmare. Manila-Jeddah delayed 5 hrs. They provided food but nothing for vegetarians so I had to buy food. Arrived in Jeddah where staff were unfriendly.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","C Broadbent","United Kingdom","2012-01-17","LHR-Riyadh-Jakarta return. First leg was good with all systems working well and on time. Riyadh-Jakarta was poor on a 747-300 series. I didn't know anyone still had these and it hadn't been refitted. Single large projector screen no individual screens. Return journey was worse same 747 with no IFE and no individual lights. I was in the middle most shutters were down so I couldn't even read. Second flight on B777 just started watching inflight movie when the screen goes blank. I asked twice for it to be fixed but got no joy. I tried the call button however this did not work. Cheap but not good value.","","","Economy","","2.0","2.0","2.0","3.0","1.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","D Egginton","Indonesia","2015-03-20","This was my first experience flying Silk Air. I took two flights in March from Chiang Mai to Singapore and Singapore to Bali. Both flights on time and the crew where friendly and professional. No seat back ICE but you can log on to there system via a laptop smartphone for some entertainment. Appreciated the 30 kgs luggage allowance in economy and I was able to check in the day before at Changi airport which made luggage storage much easier. The only negative was the food which let down the rest of the flight. I would fly with them again.","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Curtain","Australia","2015-03-09","Phuket - Singapore 7 February. A very comfortable flight. The staff were very friendly and helpful. The food was also very generous for such a short flight. The IFE was very limited but that didn't matter given how short the flight was.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Tilman Kern","","2007-11-07","Shanghai PVG to Chengdu in economy. Check in through MU-staff usually grumpy but got requested emergency exit. As usual gate was changed and flight delayed by the usual 45 min. Clean A320. I am 6ft 6 and had way enough legroom! Emergency exit proved to be only 2nd row behind the exit door seats but legroom still ok. Shortly before take off was asked if I speak Chinese. As I denied I was quite straight told I should move this is a Chinese flight I should move 1 row behind. Ok no problem (The emergency exit seats were then occupied by 2 elderly Chinese ladies of which I doubt there were strong enough to open the door not to say help other passengers). After boarding plane sat another 20 min or so on the parking position. FAs went round to distribute Chinese Newspapers a single FA came running with an English copy of China Daily for me. After take off plenty of drink runs however no beer and food was absent did not manage to find the reason. Were handed small bags with dried beef and dates but I was really hungry. After landing plane was parked on the tarmac had to take a 10min busride to the terminal. Overall pleasant and nice I am amazed to find this level of service and friendliness at a Chinese airline. Will fly them again and can refer them without hesitation to be one of the best Chinese airlines.","","","","","3.0","","","","","","","","0"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","C Williams","","2007-04-14","Chengdu to Yichang in an ERJ-145. The smallest jet I've flown in with 2-1 seating. The service was basic with water peanuts and sour dates. Some passengers with larger carry-on luggage were asked to check it in just prior to climbing up the boarding stairs. My daypack was allowed through possibly because it was on my back. It fits under the seat anyway but this should be a consideration for passengers travelling on this flight. English announcements reasonable and a smooth flight with good views of Chengdu.","","","","","","","","","","","","","0"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Walter Kellers","","2006-05-24","Round trip from Chongqing to Chengdu. Clean nicely appointed plane interior friendly staff on time departures and arrivals plus a free Shuttle Bus greeted us on the tarmac at Chengdu avoiding travel into the airport building. Because the plane had small interior seating 1x2 we had to check-in our carry-on luggage but when we deplaned they brought the checked luggage to the Shuttle Bus. On our return to Chongqing there was a free Airport Shuttle Bus three blocks from our Hotel.","","","","","","","","","","","","","0"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Ken Erickson","","2004-11-28","Shanghai HongQiao to Chengdu in-flight safety checking seatbelts checking overheads warning otherwise unruly Chinese passengers best service and food I've had on a flight. Service quality as good as AA business.","","","","","","","","","","","","","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","M Johnson","China","2011-02-19","Shanghai PuDong - Ha'erbin. Check-in the easiest I've encountered. Took a bus a fair distance out to the plane. Flight wasn't full and they spread people seating throughout the plane. Seats good amount of space. The best flight experience I've had in China.","","","Economy","","8.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Edward Yatscoff","Canada","2011-02-01","Vancouver to Shanghai Pudong airport connecting Shanghai Airlines to Phnom Penh Cambodia. Staff at the Shanghai Airlines desk could not track down their plane that we were to board at 7:50 pm. (Turned out to be an almost five hour delay as they kept changing boarding gates on us too). They didn't delay or cancel the flight or take our baggage. Airline staff were very mixed up and didn't seem to care too much. Many people argued with them loudly. After two hours they said we'd better re-book for the next day and they'd look into hotel vouchers for an over-nighter and a bus would come. We were very jet-lagged and understood we only had a 24 hour transit visa in China which meant we'd be in trouble overstaying the visa if we re- booked for the next day. If this happened we assumed we'd be okay over-staying because the airline should look after this. Airline staff had no idea. We re-booked anyhow but right after they found the flight and began taking on passengers. When we tried to get our re- booked ticket on the 'found' flight which was our original flight they denied our ticket - said it wasn't valid or something. The only way to get out on our original flight was to buy a ticket on it at the counter. One airline counter staff woman told my wife it would cost 160USD each for each one way ticket. Fair enough but when we paid and got our etickets and read them they'd charged us $1915 USD! Counter staff wasn't able to convert the currency from CNY to USD. We argued with them to no avail and they merely said that was the counter price. We called Air Canada from the airport and they said their agreement with Shanghai Airlines ended Oct 30 - but we booked Oct 27th. Shanghai Airlines did not honor the ticket yet had a few days remaining. Pudong Airport does not honor toll-free calls. They take a very expensive cut at their terminal business center. The young girls at the Shanghai Airlines counters looked good but didn't speak much English were not informing anyone as to what was going on with the flight and basically tricked us into buying another ticket at a ridiculous price.","","","Economy","","","","","","","","","1.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","M Matsuda","United Kingdom","2011-01-28","SHA to HKG with B737-800. The seat was comfortable but legroom was quite tight. The cabin attendants were friendly and spoke good English. The meal was good (surprisingly sandwich on Chinese airline!). The flight entertainment was not available even though there was ear phone socket and they played some documentary on the overhead monitors.","","","Economy","","7.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","A Raimantera","Australia","2013-09-19","I rebooked my flight because of family bereavement. My original booking was upgraded to business class from yellow coloured seat I booked earlier. I paid the penalty for my flight Gold Coast to Singapore. Less than 12 hours before my flight I realized that my seat allocation had gone. Not only the business class upgrade but also the yellow coloured seat. If I want to return to my original seat I have to pay again 14 Singapore dollars which I am not happy to do but no choice. What surprises me is that Scoot can give yellow coloured seat number 52 for free but not my original seat number 23. It just does not make sense to me. First I lost my seat allocation and upgrade to business class now Scoot asked me for SGD 14 at the last minute. I won't be flying Scoot again. It is useless to be a loyal Scoot flyer.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Lee Jeffrey","Singapore","2013-09-16","SIN-SYD-SIN. Booked Super seats and prepaid meal on both legs. Ordinary airline food nothing much to talk about. The Super seat pitch was much more than any legacy airlines economy seats it is even better than SIA economy seats. As long as you comes prepared bring your own travel pillow blanket (or jacket) an empty bottle for water plus your own tablet or notebook for entertainment you are going to have a very enjoyable flight. Will definitely fly with them again no problem.","","","Economy","","10.0","5.0","4.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","B Deutrom","United Kingdom","2013-09-16","Flew Singapore to Gold Coast on Scoots Boeing 777 yesterday and had a most comfortable trip. This is the fourth time I have flown Scoot. Not being able to interline the bags during transit is a chore especially if you have a tight transit. If on the other hand you have a long wait between flights the Sin$5 early check-in facility is a godsend. Ground and flight staff were excellent.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Mihai","Romania","2014-10-01","DUB to BVA on the morning flight. Bought the ticket online 2 weeks ahead and it was cheaper that the taxi ride to the airport. Did not expect much but I was quite impressed with them. I work as Cabin Crew so I do know how to travel with a low cost carrier. I paid the extra 10eur for a seat on the first row. Extremely comfortable and thanks to the included priority boarding hassle free experience in the airport. My bag was a bit bigger (the side which was supposed to be just 20cm was slightly larger did not experience any problem). Staff extremely polite and professional both in the airport and in the air. Flight landed 5min early in BVA so absolutely nothing to complain about. I paid 23eur for a flight ticket and got early to my destination on board a brand new Boeing 737 aircraft (the aircraft had been delivered only a week before). I will definitely fly Ryanair again.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Lane","United Kingdom","2014-09-28","Flew from Bristol to Malaga arriving 4.5 hours late due to technical problems. Sat on the plane for an hour or more before being told it could not be fixed. Were not informed that we could have vouchers for snacks found out by chance that by producing the boarding pass at the counter that we were entitled to £3.50 each. When we eventually took off at 10.30 pm we arrived at Malaga to find that our shuttle service had gone. This was now around 2.30 in the morning. Had to take a taxi at an extra cost to us of £100 - eventually arrived at our destination at 3.30 am - not good for two 73 year olds! Came home to two emails from Ryanair telling us that we were not eligible to the over three hour delay compensation due to some clause - a real get out clause if you ask me.","","","Economy","","2.0","2.0","3.0","2.0","","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-04-13","Stockholm Arlanda Airport to Zurich Airport on April 11. Flight departed and arrived according to schedule. I have more or less never experienced a delay travelling with SAS on this particular route. The equipment used on this service was a Boeing 737-600 and I was seated on 2F in SAS Plus. The flight was more or less fully booked. Since SAS no longer offer any free middle seat in SAS Plus (former Business Class) it was relatively cramped and uncomfortable. The seat pitch was ok but nothing more. The Boeing 737-600s is starting to get quite worn inside and the cabin would need some refurbishment. For instance there is no inflight entertainment system available. A cold breakfast was offered in SAS Plus but served out of a paper box so do not expect Business Class standard when travelling in SAS Plus. The breakfast was ok but nothing more. To my opinion the total experience is though relatively good this very much thanks to the staff. The cabin crew were very enthusiastic welcoming and friendly. SAS may not have the youngest cabin staff but they on the other hand are experienced and know how to provide really good service. The information from the pilots were also good not too much nor too little. The former ""SAS touch"" is still there but must to my opinion be further developed and fine-tuned in order to go back and pick up the good things with SAS from the past. I really do hope that SAS do not lose its heritage as a well renowned full-service carrier.","","","Business Class","","7.0","3.0","5.0","3.0","2.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Thordarson","New Zealand","2014-04-06","KEF-OSL March 24th. If you want the total bare bones economy experience fly SAS. For this 3 hour flight all that is offered is coffee tea or water and if you want sandwiches you have to pay for them. No entertainment system on board. Essentially this was a prime example of economy slump hell. You get a seat and that is pretty much all.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Luke Slade","United Kingdom","2012-01-11","Frequent flyer using 777-268ER's from LHR-RUH/ED. Seating comfort has improved by far with plenty of leg room throughout the plane. They have improved the seating on all of their planes and now fit A330's with internet onboard. The cabin crew staff service can become slightly poor including ground service but for what you pay for it is definitely worth it. The food provided needs improving more but is better than most Arabic carriers. Inflight entertainment is not the best but has increased by far.","","","Business Class","","8.0","5.0","3.0","3.0","4.0","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Peter Novak","Slovakia","2011-12-13","Rome-Manila via Riyadh and Jeddah on return flight. European legs were ok - cabin crew services and attitude of staff. Legs to Asia were in all these fields poorer and staff spent most of the time chatting together. All this is just minor problem comparing with transit. Especially Jeddah airport is one of the worst I have seen in 15+ years of frequent travelling. It is probably one of most passenger unfriendly airports there is simply no space to wait in transit lounge. People are sleeping on cold ground toilets are extremely dirty.","","","Economy","","2.0","3.0","3.0","2.0","2.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Mustafa Younus","Saudi Arabia","2011-11-08","Jeddah-Cairo. Used their new B777. Staff are very accommodating and efficient. Aircraft was full load. The entertainment was great with a good choice of video. The meal was surprisingly tasty. Overall great value for money.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Anthony Page","United Kingdom","2015-03-09","Caught the 18.25 Siem Reap to Singapore (Flight 5023) on Tuesday 17 Feb 2015. We hoped to have a meal as expected on an evening flight but were very disappointed. We were about the last to be served and there was only a ""very"" spicy seafood dish left. (Not a very wise menu choice by the airline in the first place). We don't eat seafood let alone very spicy food anyway. The chicken dish had all gone and that was that. So we asked if there was any vegetarian left and although we had not pre-ordered this there was a chance we thought. But no nothing left! So we looked at the hostess and said anything else around? Only pot noodles. So she brought seaweed flavour pot noodles for our meal. Not very nice really! Then the dessert was poor also - 2 pieces of water melon and also 2 chunks of tinned pineapple. Very poor food indeed! Thank goodness our connecting flight back to the UK had good refreshments!","","","Economy","","4.0","3.0","3.0","1.0","0.0","","","0.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","R Ravichandran","Singapore","2015-03-04","Coimbatore to Singapore trip. While waiting to board the flight which was supposed to depart at 23.25 hours Silkair announced that the departure was delayed. An hour later they said the flight was delayed by 14+ hours and would take of next day at 14.00. Then came so much of confusion. We had already completed immigration and now Silkair had to work with Indian Immigration Customs and Airport Security to clear us to leave the airport. Silkair asked us to go to International Arrivals and on the way we were stopped by Security who refused to allow this. For the next hour there were arguments between Silkair Security and Immigration. We were stuck in no-man's land inside the airport and there was no air-conditioning in that area. Nobody had any idea on how to handle the situation. An Immigration officer told me that local representatives of Silkair in Coimbatore do not have cordial working relationship with the authorities like Immigration and Airport Security and so no one wants to co-operate with Silkair. After nearly an hour we were allowed to leave the airport. The flight left next day at 15.00 hours a delay of 15.5 hours. Silkair could not arrange for meals and so gave only biscuits during the 4 hour flight. Upon landing at Changi Airport baggage belt was changed 4 times leading to passenger running from one belt to another causing more frustration. I regret travelling by Silkair.","","","Economy","","2.0","3.0","3.0","3.0","2.0","","","2.0","0"
"sichuan-airlines","/airline-reviews/sichuan-airlines","Sichuan Airlines customer review","Rob Mills","","2004-08-08","Beijing to Chengdu 23 June 2004 Economy Class. From a carrier I hadn't heard of before on a domestic flight in China I did not expect anything above average standards. However the service was excellent. The plane had an attractive interior the staff were pleasant and smiley and the food was outstanding. My meal seemed to be a fusion of western and Chinese - spicy beef served with small potato chips - and it was delicious. Definitely the best airline food I've ever had. After this flight I vowed to always fly Sichuan Airlines given the chance even though unfortunately this is unlikely. The best short haul airline no one's heard of. It's a shame they don't do long haul flights.","","","","","","","","","","","","","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","D Ng","United States","2011-01-17","PEK-NKG and SHA-SZX. The flight from PEK was on a very old 757 with the narrowest seat pitch I've ever seen. I'm only 5'7"" and my knees touched the seat in front of me! The bathroom was ancient and had only bar soap. On the plus side the breakfast was decent. SHA-SZX was after my China Eastern flight made an emergency landing so Shanghai Airlines used a 767 instead of a 757. The 767 was new and was quite comfy. Attendants friendly and sometimes nagged a bit about putting carry-ons in other bins that had space. Food also was good on this flight. There's absolutely no in-flight entertainment! There are headphone jacks but the system does not work.","","","Economy","","7.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Steven Cao","China","2010-12-30","Shenzhen-Shanghahi Hongqiao. Flight was delayed for 1.5 hrs because of aircraft late arrival and air traffic control terrible service bad food and very simple soft drinks were served. Flight arrived at the T1 of Hongqiao airport while Shanghai Airlines used bus to send us to T2 to claim the baggage.","","","Economy","","","","","","","","","1.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Joseph Wong","Canada","2010-09-17","HKG-PVG-HKG (FM810 B767. Friendly check-in staff. Speedy boarding and fantastic catering and onboard service. Return flight efficient check-in (though no self check-in machines) and offered an extra legroom seat (1st row of the economy cabin).Cheerful service from the crew and a tasty 3 course lunch.","","","Economy","","8.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Salleh Lim","Singapore","2013-09-15","Traveled from SIN on 30th Aug and I must say I was impressed with Scoot! I took the blue seat (aisle) and found it very comfortable (don't forget your shoulder cushion). Then again I'm only 174cm in height so I wouldn't know about the rest. The only (small) problem was the crew kept bumping into me in the middle of the night when walking down the aisle during service but I wasn't too disturbed. Immigration in OOL is really strict! A staff member insisted on weighing all our bags and charging us for all the excess baggage so beware. Food (biryani) was good albeit small in portion and they have 2 water dispensers in the middle of the plane. Don't worry too much and just enjoy your flight! I would definitely fly with them again and recommend them.","","","Economy","","8.0","0.0","4.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","S Widahl","Australia","2013-08-28","Travelled from Gold Coast Australia to Singapore return. Easy and fast check-in with nice and professional staff at hand. Flight was good and both seats and food ordered was fine. Cannot expect 5 star restaurant food on a discount airline and generally most airline seats are not really that comfortable in any economy classes. Rented a tablet for flight but found it a bit boring so will probably rely on Ipad etc for future flights with Scoot. Will fly Scoot again should we have that option.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Mann","United Kingdom","2014-09-24","We flew back to England from Rhodes on 20/09/2014 we pre paid for priority seating which we did not have people who had not paid extra got on board first. The flight was four hours to England went to the toilet to find out that there was no toilet paper or tissue in the toilets. The air crew told us that they did not have any onboard. When we landed it took an hour and a half to get our baggage. Will think twice before flying with Ryanair again.","","","Economy","","","1.0","3.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M E Willis","United Kingdom","2014-09-22","We travelled with Ryanair to Majorca two weeks ago I had booked assistance for my husband due to his mobility problems and found the staff at both ends of our journey so very helpful I cannot thank them enough. It made what l thought was going to be a rather stressful journey easy for us both. We were given all the help we needed in a pleasant and friendly manner.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Lancastle","United Kingdom","2014-09-22","Bristol-Malta-Bristol. Family of three. Having travelled extensively on major carriers world wide with 500000 miles under my belt and having read all the negative reviews I was apprehensive about using Ryanair for a family holiday- my concerns were unfounded. Both sectors were seamless ground crew and flight crew were polite and helpful. Got on got off arrived safely at a fair price - no problem. Only issue is the holding pen at Bristol an excuse for an international airport - not the carriers fault though. Quite impressed really!","","","Economy","","9.0","4.0","5.0","3.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Thordarson","New Zealand","2014-04-06","CPH-BKK 24th March 2014. Aircraft pulled away from the airport on time. However when everything was set for takeoff the aircraft stopped. The pilot announced that they had been informed of traffic in the way so they had to abort the takeoff. The aircraft was an old 4 engined Airbus which is outdated and inefficient. The interior was very worn. The entertainment system is a parody they struggled to get it going and once it is going it is hardly worth bothering with. The selection is small and there is no way to navigate to the start of features such as films. If you select a film you simply get to wherever the system is at the time which could be near the end of the feature. The screens are poor small and lo res. Service was limited. At service time the attendant simply gave me my meal and did not ask what I wanted. The food was as basic as it gets. I will avoid it in the future.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Einhorn","United States","2014-03-28","My wife and I flew NY-CPH in Dec 13 and return in Jan 14 and were very satisfied with SAS. Flights were on time (actually early). Cabin service was very professional and pleasant. Aircraft were standard Airbus but clean. We were in ""economy"" class so we didn't expect much. Food was ok with a nice beer/wine with dinner. I like the entertainment system especially the flight data.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Inque","Japan","2014-03-26","Flew from Narita/Tokyo to Copenhagen. The aircraft was old and everything was outdated. Blankets are filthy (lot of hair on the blanket) and entertainment screen resolution is horrible.. I didn't know it still exists but SAS entertainment isn't on-demand so you hope for the best and catch a movie that has just started. For a long haul like Asia-Europe (11.5 hours) it's just unbelievable. Cabin crews didn't even check who ordered special meals and they handed over meals to the wrong people. You have to pay for alcohol beverages (not that I care but again it is an intercontinental flight!) and each meal is very minimal. I compare SAS to other European airlines that operate between Asia and Europe and I definitely think SAS tickets are overpriced. Although Finnair isn't the best their flights are shorter and service is better and there isn't much difference in price.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","J Bacallado","Spain","2011-10-23","Riyadh-Jeddah. Domestic flight on B777-200. Business class. Seat 1L. Very comfortable service. Check in business counter very fast. Lounge in Riyadh is basic. Onboard service very good for a 1.5hr flight. Seat comfortable angle lie-flat. Dedicated bus for boarding on both airports. Fast bag drop on arrival.","","","Business Class","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Phil Hall","United Kingdom","2011-10-10","The first leg of the journey London to Manila via Riyadh was on time and reasonably comfortable on a par with most major airlines. However from Riyadh to Manila the journey involved an old 747-400 with no working IFE. The standard of catering was much lower than the first leg of the journey. The return journey was no better and coupled with the five hour wait at Riyadh airport a very dismal place made for a very unpleasant journey. Avoid this airline if you can.","","","Economy","","2.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","G Chin","United Kingdom","2011-09-05","LHR-SIN one-way with 2 hr transit in Riyadh. A surprisingly pleasant experience. Selected emergency exit seats - row 38 at time of booking which were comfortable though opposite the toilets and allowed some sleep. Meals were tasty and of generous proportions and two were served on each leg so quite filling. Transit in Riyadh was without hassle. Criticisms - drinks were served in one burst and then nothing for hours unless you walk to the galley. Cabin crew ok but not overly enthusiastic.","","","Economy","","6.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","G Marsh","United Kingdom","2015-01-19","PEN-SIN SIN-PEN. Flights departed on time. First leg plane appeared new and we were served a hot snack. Return flight not quite as good. Left on time but seats were dirty and stained. Cabin crew excellent and friendly. The plane appeared to be new but the seat covers were stained and looked filthy dirty. I mentioned to the purser as we left the plane she said she would put it on the flight report. Apart from this an enjoyable flight yet again with Silk Air.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","G George","India","2015-01-14","Bangalore to Singapore and back. The plane was old and the seats were dirty. The tray tables were filthy. On the way from Bangalore to Singapore the toilets were disgusting. The food was bad pretty much the worst I have experienced on an airline. There was no proper inflight entertainment worth speaking of (silent movies shouldn't really count) they showed the same three (silent no headphones) short movies/game shows on the flight to and from Singapore. The staff did the bare minimum but the landing cards were given at the very last minute (when flying to Singapore) and not at all on the return journey (they claimed the forms had changed but that is not true at all). The bassinet seat could not be mounted (out of order) on the way back. It was just one of the worst experiences I have had traveling economy and one I did not expect from an airline associated with Singapore airlines.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","T Impson","China","2010-09-01","Shanghai to Hanoi on a new and clean 737-800. Once in the air the flight was one of the best experiences I have had on an Chinese airline only Hainan Airlines is comparable (these 2 are streaks ahead of the rest). FAs friendly helpful and looked genuinely happy. I had a random window seat in economy yet I had the most leg room I have had on any internal flight on a narrow body aircraft. The food was very good. If I needed to be somewhere on time for a certain connecting flight I might choose an airline that has a better ontime record but if time is not so much a factor the pros traveling with Shanghai outweigh the cons.","","","Economy","","9.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Steven Cao","China","2010-08-08","Shanghai Pudong-Incheon Gimpo-Shanghai Hongqiao. Flights delayed for 1hr for both 2 legs very cheap fares compare with OZ/KE - you pay what you get food's very normal service terrible Shanghai Airlines is more like a budget airline.","","","Economy","","5.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","J Fisher","China","2010-07-24","Shanghai to HoChiMinh City. We were loaded onto the plane the door was closed and then we were informed we would have to wait an unknown amount of time. We sat in the plane for 2.5 hours before taking off. I have to fly Shanghai Air often and every flight I have taken in 2010 has been delayed / held for takeoff / late by hours.","","","Economy","","2.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Michael Schade","United Arab Emirates","2013-08-12","Was a bit sceptical flying business class on a LCC. But it worked perfectly. SIN-BKK on a rather old but well kept 777. Seat pitch ok for the short flight was addressed by name food very tasty. Flight was on time and thanks to the complementary streaming IFE I did not get bored. It was better than a C class flight of a similar length on Qatar the day before but at a fraction of the cost.","","","","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Tan Kee Seng","Singapore","2013-08-11","Went on a family trip from Singapore to Gold Coast in June 2013. Chose the yellow seats with extra leg space and they are quite comfortable. The seats at the back looks too cramp for me but it is much cheaper for those who don't mind the space. We didn't rent any entertainment on board as we came prepared. The service on ground and in the air are excellent. Thank you Scoot for the pleasant experience.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","B Shapiro","Australia","2013-08-01","One-way economy Coolangatta-Taipei (via 8 hour layover Singapore). Departure and arrival on schedule. Paid extra for a ""yellow"" seat with more leg room; 5+ kg luggage; and ScootThru. Later decided to upgrade to ScootBiz but the website does not allow for upgrading. Check-in very crowded slow and understaffed. Avoided the crowd by going to the ScootBiz counter and upgrading but could only upgrade to Singapore. I had to upgrade Singapore- Taipei at Changi. ScootBiz is not luxurious. Seat is a little wider and with a power outlet. Metal foot rest is uncomfortable. Meal was a sandwich and a small can of Pringles plus a drink. Flight crew were young energetic all very nice and well groomed. The pilot and crews English pronunciation were mostly incomprehensible. Entertainment package - you login using a special PIN. There are no instructions on how to set up your computer. No one from Scoot will help you. Upon arrival in Singapore I went to the Transfer counter in Lounge E Terminal 2 to get my new boarding pass. Transfer desk had 2 people working I waited 45 minutes. At Changi Airport I had gone to the Widevine Media Optimizer website and downloaded the entertainment browser add-on after which it installed without a problem. The entertainment system then worked from Singapore to Taipei. All-in-all if you are looking for a reliable and cheap no frills airline Scoot is okay. Every extra will cost you some money.","","","","","5.0","4.0","5.0","3.0","1.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Doris Phillips","United Kingdom","2014-09-22","Travelled on 10/09/14 - having booked airport wheelchair and assistance for boarding to gate and vice versa for departure and both return flight. To my dismay no wheelchair had been arranged at the Dusseldorf Weeze airport. Bus driver unlocked padlock of chained up wheelchairs. Stewards failed to inform arrival airport of my pre-booked requirements. Staff should also insure that passenger take their allocated seats - had a lady whose body posture was extremely intimidating and hostile because she could not get out fast enough caused by her sitting in the wrong seat. Flying back same problem again - staff did not inform Stansted airport of my pre-booked requirements. Was stranded for more than 15 minutes outside the aircraft on the tarmac before porter with wheelchair turned up. I shan't forget the blank expression on the faces of the aircrew staff either which made me feel very uncomfortable I'm sure it can be improved with more staff training and please slow down the food and drink trolleys as no one gets a chance to buy anything at this speed and it might cause an accident.","","","Economy","","2.0","3.0","1.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ken Felton","United Kingdom","2014-09-22","Flew NCL to Gerona flights were on time and staff well trained and helpful. We have used Ryanair quite a few times and have never had problems with delayed times staff etc. The only niggle is that sometimes the cabin could be cleaner!","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Price","United Kingdom","2014-09-19","We flew to Gran Canaria as a family of four this month - never again with Ryanair! At 6ft tall there is no way to sit comfortably in the tiny amount of legroom you are allocated. The plane itself looked tired and dirty and the toilets are a disgrace. The cabin crew are ok and do the best they can and were friendly but the food / drinks are shockingly bad and the coffee is not fit for human consumption! I appreciate you are using a 'budget' airline but surely the standard of service shouldn't suffer to the extent it does. My advice would be pay a bit extra for a decent airline and start your holiday off the right way!","","","Economy","","","1.0","3.0","1.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-03-21","SK525 March 17 departing Stockholm Arlanda Airport at 07.55 with destination London Heathrow. On this occasion the flight was slightly late upon arrival but not caused by SAS. I was impressed that no further delays occurred due to the fact that approximately 10 centimetres of snow had fallen during the night. SAS handled this fact in a very swift and professional way and the delay was mainly caused by the traffic in the London area since the flight by ATC was ordered to join a holding pattern before given clearance for the final approach into Heathrow. During the approach we were given good and relevant information from the cockpit crew. During this flight I was travelling in SAS Go at seat 19F. Fortunately enough my row was probably the only one in the aircraft that had a free middle seat. On this particular flight serviced by a Boeing 737-700W new seats were installed. The seats were the same type of seats that you will find on intra-European flights with other Star Alliance partners i.e. Recaro. I however found the seats installed on this particular aircraft slightly more comfortable than the equivalent seats found on other partner airlines. First time I have seen these seats on a SAS Scandinavian Airlines aircraft.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Seibold","Germany","2014-03-17","Yesterday I flew back from Beijing to Hannover via Copenhagen in business class. The long distance flight had one of the business class toilets not working. Answer on complaint was that there were not so many passengers in economy and so enough toilets were available. There were toilets but - the economy ones in front of the business toilet where there were always several people waiting. We were seated in the almost the last business class row economy passengers got their food served earlier than we did. Not all dishes were available for our row. A problem with the electric's caused a delay of approx. 40 min but was handled properly. Entertainment system was quite old-fashioned compared to other airlines only a small selection of movies was offered. The overview-map did not work at all. Headsets were not really noise-reduction ones. Seat was slide-version. Food I found satisfying. Personnel very nice and supportive. Flight from Copenhagen to Hannover was not what I expected from business class. On other airlines I am used to have a free seat beside me on the small plane this time almost all business seats were occupied no difference to economy. The only difference was in some food for business not for economy. I was happy that I fell asleep.","","","Business Class","","4.0","2.0","3.0","3.0","2.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Faruk Aldemir","Turkey","2011-07-21","Dammam-Riyadh-Istanbul. After waiting 2 hrs on the ground the pilot announced there was a technical fault and we had to return to the airport. No one assisted or directed us. The flight from Riyadh to Istanbul was missed because I was still in Dammam. I was calm and after 2-3 hrs of waiting there was only 1 flight available the next day. I went to baggage claim and found my bag in the corner of the airport. The hotel provided was very poor. I didn't request anything and they didn't compensate anything they didn't even ask.","","","Economy","","1.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Althani","Qatar","2011-07-12","Doha-Jeddah then onto Madina return. We used their new A320 which was furnished with their new short range product and we where surprised of how good and comfortable their plane was and helpful and attentive their staff were. A very nice choice of meal service though they did not offer a menu but the portions where large compared with other airlines and I plan on using them again.","","","Business Class","","9.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","K Janush","Germany","2011-07-04","JED-FRA. I was very pleased with my experience on this airline. Check in was quite fast. Staff are very accommodating and efficient. Aircraft was full load. The entertainment was amazingly great. Good choice of Video. The meal was surprisingly amazing. Most importantly flight attendants were fabulous. It was a mixed nationality. I lost count of how many times the flight attendants came around with water and juices. The one seating beside me needs to charge his laptop and when he asked the flight attendants without hesitation she immediately resolved the problem. ""Good customer service"" Toilets were very clean and usable. Great value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Rafi Pramadio","Indonesia","2014-10-20","PEN from SIN as a codeshare with Singapore Airlines using an A320-200. I haven't much to say for the first leg as I slept throughout the whole flight but the boarding process was nice with welcoming flight attendants. They did offer me lunch but I refused because I opted to sleep some more. What disappoints me is that I thought I booked for a window seat but when I came onboard there was no window at all (probably to reduce the engine noise that enters the cabin). On my trip back from PEN to SIN (which will then proceed to CGK with Singapore Airlines) I had to put my sporting equipment on the oversize baggage section which wasn't really a bother for me. Decent food for a short haul trip on the way back. Not bad for a regional airline all in all.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Ian Morris","Australia","2014-10-13","SIN-CEB 18/06/14 CEB-SIN 10/07/2014 both flights new Boeing 737-800s. These were my fourth flights on SilkAir in the past 12 months and as usual there was little to complain about. The cabin crew were friendly responsive to needs and requests. Food and drinks service was efficient the food very good. I find the legroom and seats on the 737s to be a little poorer than on the slightly bigger A320s that little extra space on the A320 makes a difference to the larger traveller like me. There is no seat back IFE although this is improved if you use your own device to access the inflight wi-fi service. There is some IFE on the drop down monitors mostly silent films which I enjoy but most would not no headsets are provided.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","William Lay","Indonesia","2014-09-17","SIN-SUB and SUB-SIn on A319-100 and A320-200. Old aircraft but good service. Seat comfortable with more legroom than budget airline. Cabin service was smiley and efficient. The meal was nice. IFE was very limited just a rather farcical comedy show but we can still use the newly SilkAir Studio. Overall this is a pleasant flight with courteous service.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","A Johnson","Australia","2010-06-16","Tianjin to Shanghai Hongqi. The flight and service itself was comparable to an Australian domestic flight but what really impressed me was the effort and communication provided by the Captain given the excessive delays that appear to be common place around Beijing airspace.","","","Economy","","8.0","","","","","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Jieyuan Shen","China","2009-12-05","Shanghai - Qindao. The flight is a terrible experience. My flight is delayed for more than 8 hours (from 0600 to 1500) - the flight is only 1.5 hours. The reason - there is a fog during the night one day before! So the scheduling of the aircraft causes problem. The correct aircraft cannot appear in the right airport. And the ground staff of airline fail to compensate with an extremely poor attitude! Passengers did not get lunch at airport except a bottle of water and tiny cake. What a terrible star-alliance airline!","","","Economy","","","","","","","","","1.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","G Lee","China","2009-11-23","CAN-SHA by B737 SHA-CAN by B767. Both flights more or less on-time and we found the check- in procedure time spent at the ""Star Alliance Gold Card"" lounges and onboard service pleasant and trouble-free. Shanghai Airlines is still our choice for domestic flights within China!","","","Economy","","8.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","P McLean","Australia","2013-07-28","We found Scoot to be very satisfactory when traveling to Singapore. The check-in was quick as was boarding and the in-flight staff were nice. We had no problems and will fly Scoot again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","R Mcluckie","Australia","2013-07-28","OOL-SIN. Had opportunity to upgrade to scootbiz was worth every cent even with the extra cost was still cheaper then full service carrier - would recommend.","","","","","9.0","5.0","4.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","W Simon","Australia","2013-07-17","OOL to SIN. Upgraded to ScootBiz at Gold Coast Airport. Check in was running very smoothly. It is important to recognise that ScootBiz is not a business class cabin it is akin to Premium Economy. Food was reasonable comfy seat and good leg room (similar to exit row in economy). First time using the GoGo streaming IPad app on board - worked a treat. Overall the airfare was approx 50% cheaper than the legacy airlines heading to Singapore from BNE. Well worth a try.","","","","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Donnelly Chris","United Kingdom","2014-09-19","Again very pleased with Ryanair. FR9885 from Derry to Liverpool flight departed about 5 minutes early and arrived 20 minutes ahead of schedule. Pleasant flight with friendly crew. Another thumbs up for Ryanair.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Bentley Phil","United Kingdom","2014-09-19","FR9014 Stansted to Barcelona 05/09/2014 and FR8322 Valencia to Stansted 10/09/2014. Both flights were excellent both on time and the staff were lovely.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Rita Cornell","United Kingdom","2014-09-19","16th September from South Tenerife at 11.40. Seat's hard to sit on for a long flight no comfort in them at all. No inflight Entertainment on long flights.","","","Economy","","8.0","1.0","4.0","4.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","James Peters","Sweden","2014-03-17","STO-HEL on March 7th. Was on codeshare with Blue1. Crisp clean Boeing 717 with nice cream white leather seating. Short flight with pleasant staff and a clean and quiet cabin. Generous legroom. Would definitely recommend.","","","Economy","","9.0","5.0","5.0","3.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-03-17","SK1606 from Zurich to Stockholm in SAS Plus on March 13 with departure at 20.25 and arrival at 22.55. The equipment used on this service was a Boeing 737-700W and I had selected seat 5A via the Internet check-in service. Lucky to have a whole seat row for myself appreciated since a free middle seat is no longer guaranteed as opposed to the previous service concept in SAS Business Class. The pitch was relatively ok. But be aware if you select seats in SAS Plus from row 5 (or so) backwards the seat pitch may be less longer back according to my experience. On the other hand the chance for a free middle seat is generally higher if selecting a seat at the last rows in SAS Plus according to my experience. As normally the flight departed and arrived on time and the cabin crew were nice friendly and service minded. SAS normally outperforms other full-service airlines in those aspects on Intra- European flights. The cabin and seat comfort was ok since the service was operated by a fairly new aircraft. However there were no in-flight entertainment system installed nor any Internet access. The variety of cold and hot drinks offered were good but served out of plastic/paper mugs. The food offered was a cold meal or a sandwich. On this particular flight the food was quite tasteful a salmon tartare with pickled vegetables and green salad. Still hoping for an upgraded cabin interior and in-flight entertainment system. Let us just hope that SAS do not select the very uncomfortable slim seats chosen by its other affiliates but instead opt for comfort and prioritise passenger satisfaction comfort and experience.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","3.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Joy Lanot","Saudi Arabia","2011-06-24","DMM-JDH-JDH-DMM. Check in was lousy; check-in gate opened only 30mins before flight was due to depart. Smooth take off and landing. The seats had a 32"" pitch and were surprisingly comfortable. Clean interior including the seats and the head rest. Food was average however was nearly put off from eating when the stewardess shouted at my husband after asking her to repeat what was on the menu. Overall not bad for a 3 star airline. Experience could be greatly improved by putting the emphasis on delivering ""good"" customer service.","","","Economy","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Shahnawaz Khan","United Kingdom","2011-06-19","I had my first experience with Saudi Arabian Airline. It was not good at all. Putting the extra seat in B-777 made it very congested from London Heathrow to Jeddah. Passenger facilities at Jeddah airport were almost nil. Ground staff were very rude. The connecting flight had trouble and was cancelled. All passengers were pushed into an old Boeing 747 like sheep without any seating order. The food was cold and FA's didn't seem to care. This was probably the worst journey I ever had. Would not recommend it to anyone except if you want to save some money booking tickets in advance. But still it is not worth it.","","","Economy","","3.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","P Burke","Canada","2011-06-08","My first experience with Saudi Arabian Airlines and most likely my last. From the initial boarding a male flight attendant was rude and condescending to passengers. Once seated in assigned seat the aircraft was not full allowing myself and another passenger to share the four centre row seats. However before take off a flight attendant repositioned the passengers in front of us into our row stating the row was reserved. Although not pleased I thought that they had good reason perhaps a passenger who needed to lay down due to age or medical condition. However once inflight it became painfully obvious why the row had been vacated. The cabin crew actually arrived with blankets and pillows and throughout the entire flight from Dulles to Riyadh took turns sleeping. It was shocking that paying customers were placed in this position so the attendants could sleep! The food was good and adequate throughout the flight. The in flight entertainment initially appeared to be on par with other airlines however the movies ended 1.5 hr into the flight not to resume and no explanation as to why. I was very disappointed with the level of professionalism extended by the cabin crew in particular the male attendants. I will go out of my way to fly with another airline in the future even at an increased expense if it means avoiding this kind of experience again.","","","Economy","","3.0","","","","","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","David Harrison","Australia","2014-09-10","Simply atrocious lack of service and responsiveness. On Friday 5th Sep I was in Hangzhou expecting to catch the 16.20 flight to Singapore allowing a 25 hour connection window to an SQ flight. At 10.30 am got an SMS advising a 2.10 delay so I'll miss the connection. I called my travel agent in Australia and asked him to find an alternative. I was quite willing to drive to Shanghai and change onto SQ 17.00 flight - it had seats. I was given the complete run around by Silk Air directed to three different phone numbers with no one willing to act. Next I got my secretary in Hangzhou to try she got the exact same outcome. After about 6 calls over 3 hours time had run out. I took the original flight and missed the connection. At Singapore at midnight SQ gave me a hotel voucher for the Conrad and told me to take a taxi. The taxi queue was at least an hour long. I would have had a couple of hours sleep before needing to get up and return. At the SQ desk I swapped this for a much more logical bed in the ""pay by the hour"" mini hotel in T3. Why wasn't this offered in the first place? Why do I have to ask? Silk Air A320? I had a seat in 2nd row avoiding the 1st row - that has too little leg room. There is in no power point despite being a 5 hour flight so my PC battery ran out. No in-seat video so no alternative entertainment.","","","Business Class","","1.0","3.0","1.0","3.0","1.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","J McCloud","Singapore","2014-09-01","Silk Air MI 411 KTM to SIN Aug 27th - Business Class. Flight departed about 45 min late due to late arrival of the aircraft and air traffic control delays. Business class seats are quite spacious and comfortable for a single aisle aircraft. The service was impeccable and the food delicious. I really like the WiFi video streaming service so you can watch movies on your laptop or tablet. The movies could be more current but that's a small matter. My only disappointment is that there are no power outlets in business class. Otherwise I give Silk Air a big thumbs up.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Ivan Jayawan","Singapore","2009-11-10","Shanghai PuDong - Guilin Shanghai HongQiao - Beijing. Generally not really satisfied with the service. I wonder how come they can be admitted into the Star Alliance. Food poor FA's service poor as well. Neither Asian hospitality or smiles shown by FA. When distributing the food FA even show a gesture of throwing the box of the food instead of serving it nicely. Shanghai - Beijing flight was delayed quite badly. Seat pitch and comfort just reasonable not really satisfying. Along with China Eastern is not a really good choice to fly.","","","Economy","","4.0","","","","","","","4.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","A Hara","Japan","2009-11-03","SHA-LJG return. It is the worst flight experience in my life. The flight to Shanghai was canceled due to airport facility problem and stranded passengers were taken to a hotel. Around 0:00 AM we were suddenly required to depart and took a flight to Kunming. We arrived at Kunming around 2:30 AM. The airport staff said the passengers to wait in a hotel until the alternative flight to Shanghai which departed at 10:00 AM. However they said I (and another passenger) had to take another flight which departed at 9:00am and did not give us a hotel room. Instead they took us a dirty smelly office and said us to sleep there. Since the only one sofa was occupied by the other passenger I had no place to sleep other than the floor. I complained about the change and requested a decent place to sleep but they were just saying ""No"" and did nothing except saying I was not the only one who had no room and what I could do was to wake up an employee and ask him to share his room or sleep on arrayed chairs. I tried to get a room by myself but the nearest hotel was full and they said there was no taxi or bus in the midnight. I was forced to spend the night on a dirty hard floor while the others were sleeping in a hotel. Of course I was not able to sleep at all and felt sick. Such an inhuman treatment should not be allowed even when the cancellation is not the airline's fault. Avoid Shanghai Airlines or you will be treated as trash.","","","Economy","","","","","","","","","1.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Joerg Heise","China","2009-10-23","A flight from Beijing to Shanghai was delayed for about 4 hours because the aircraft had some safety and technical problems. The normal procedure is to be booked on any of the various other flights that go every hour. However Shanghai Airlines refused to do so and gave no information during the waiting time when the airplane will take off. The customer service was disrespectful. At first they denied the fact that plane was delayed. Replies took a very long time. Compensation was not offered.","","","Economy","","","","","","","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Ron Wilsone","Australia","2013-07-15","Their customer service is appalling staff are the rudest airline staff I've come across. I flew ""business class"" from Sydney to Singapore and I hated the experience. Check-in was chaotic with the supposedly dedicated business class line checking in a large group of economy class passengers. When I approached I was told to wait at the end of that line even though I was a business class passenger. No lounge access at Sydney airport. The main problem was onboard. Their business class seats were inferior to several major carrier's economy seats. Hardly enough legroom and the person behind was constantly bumping the back of my seat. Recline on the seats was minimal as to be unnoticeable. No inflight entertainment and all that was on offer was a miserable tablet pre-loaded with 3 movies which was not free not even for business class passengers. The food was horrible and simply consisted of a bottle of water and a container with brown heated goo in it. No way is it comparable to other low cost airlines operating in Australia.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","L Guy","Australia","2013-07-14","Return flights Gold Coast - SIN - return. We booked this flight to add on to our onward European flights. We saved over A$1000 by SCOOTing from the GC to SIN then picking up Malaysian airlines from there to London instead of flying from BNE direct. A 7-8 hr flight is not hard work so we chose the Fly-Bag option and ate before we flew on both sectors. We paid to select extra legroom seats and travelled the equivalent of premium economy seat pitch and were very comfortable. Flights ran on time - and arrived ahead of schedule in both directions. Staff courteous and attentive. They cleaned the toilets at least 3 times an hour - more frequently than on any other plane Ive been on. I would not hesitate to recommend or fly them again. If you're aware its a low cost airline and go prepared with a meal in your belly your own iPad and a book and perhaps purchase a coffee on board and opt for the extra legroom - you can bag yourself a bargain.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Chu Eyj","Malaysia","2013-07-05","Flew on Scoot from Seoul (ICN) to Singapore (SIN) via Taipei (TPE). Transfer was horrible. Scoot uses a ""transfer card"" system where passengers need to queue up to receive the card before entering the transfer security line however there weren't any signs that tell us anything about this process. Transfer cards are given by EVA Air staff process is very inefficient and slow. There were also no Korean speaking staff and we did see lots of Korean passengers queuing in the wrong line or walking to the wrong place because of the confusing transferring lines.","","","Economy","","4.0","3.0","3.0","0.0","0.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Mullins","United Kingdom","2014-09-19","Have flown on holidays and business for the last 40 years. Sometimes a flight can be below standard which usually results in muttering disapproval however my wife and I flew from Manchester to Majorca last week and we were absolutely appalled by both the service but moreover the behaviour of the majority of the other passengers. They consisted mostly of stag groups and hen party groups who prior to boarding had sampled the wares of the departure lounge bars I suspect for several hours the screaming and shouting and rolling around the centre aisle was a vision to behold. Eventually the captain put the ""fasten seat belt"" signs on permanently. I think rather than use Ryanair again I'd rather cancel my trip if there was no other option.","","","Economy","","","3.0","1.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Helen Clews","United Kingdom","2014-09-17","Shocking customer care from Ryanair! Flight delayed in Manchester and then flew into a storm over Barcelona - hit by lightening - passengers very shocked and upset. We flew to Valencia and was told to leave and collect our bags - coaches will drive us the 4 hours back to Barcelona. Ok no problem - 4 hours later and after every diverted flight had left in coaches our coaches arrived! 4 hours - no staff to help or contact us - no news and many left in cabs at a cost of 400 euros. 4 hours wait and then the coaches arrived with a driver who couldn't work the air conditioning in his coach - excuse - he wasn't used to it! We froze for two hours until we stopped and got another coach driver to help! Never use them again and their response - very poor and not their fault. Never use them again.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-03-10","BRU-ARN SK1590 departing 18.00 with arrival 20.10 on March 5 2014. Aircraft for this service was a Boeing 737-700W and I was seated on 9A in SAS Plus. There is no longer any free middle seat as opposed to the previous Business Class but I was fortunate enough that the flight was not fully booked so I had a whole seat row for myself and the legroom was typical standard intra European economy class but not Business Class standard. No in- flight entertainment system are installed on SAS Boeing 737s but the in-flight SAS magazine is however worth reading but should to my opinion be published more often. As a frequent traveller you keep reading the same magazine over and over again since there is no other in-flight entertainment system available. On this particular flight the cabin looked quite new tidy and clean. The comfort of the seats are slightly better than offered by other Star Alliance partners (except Austrian Airlines upgraded Fokker 70/100 seats and interior) on intra European flights but can not be compared to the very comfortable and cosy seats in the just retired SAS MD-80s. Upgrade of the cabins of the SAS 737s are generally soon needed. I do hope that SAS do its best to find comfortable seats and not just slim cheap and lightweight seats as the rest of the tar Alliance partners unfortunately have done. The right selection of new seats can make a huge change in travelling experience. The food and how it was presented is very far from the previous Business Class. A cold chicken salad was offered served out of a paper box. No bread was served with the meal but relatively good wine was offered and quiet some variety of cold and hot drinks. To my opinion the standard of food and how it is presented are much lower compared to intra European services by other full-service airlines independent of airline alliance affiliation. As always there were good attention from the flight attendants during the whole flight and the staff made you feel welcome.","","","Premium Economy","","8.0","4.0","5.0","3.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Newsome","United Kingdom","2014-02-21","Weekly HUY-CPH-HUY commute. Bearing in mind that there have been some weather issues over the last month or two the reliability of these SAS flights is extremely poor. I'm not exaggerating when I estimate it at 25% failure to fly for one reason or another. When we do fly the experience is good. But for business use I am shortly going to have to abandon SAS for the much more reliable EasyJet options from STN or MAN.","","","Economy","","","4.0","3.0","3.0","0.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","P Smith","Saudi Arabia","2011-04-22","RUH-LHR. Check-in ok except agent told me he had no lounge invitations left and I needed one to get into the lounge even though my ticket was J Class. I went to the lounge and negotiated my way in. The lounge in T2 at RUH is the best lounge at RUH though not the same standard as average lounges you would expect in most international airports. Flight on new B777 on which the IFE did not work. Cabin crew not very helpful though tried to be friendly. At meal service I was informed that I had ordered a special meal when I didn't. I was informed that I did not have a choice! I asked for a menu as non had been offered prior to the meal service nor had any fruit juices and after four attempts I was brought an UK arrival card! Eventually was given a copy of the menu after the service. Tried to use the massage function in my seat but it switched the same function on in my neighbours seat! Watched my ipod and read my book for the rest of the flight. I have flown this airline many times both in Y and J and the service is very it and miss with this episode being the norm.","","","Business Class","","1.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Norman Mitchell","United Kingdom","2011-04-09","JED–RUH operated by B777-200 in high density seating configuration with only 2 rows of First Class and the rest Economy in a 3x4x3 layout with a LCC style seat pitch. Most B777s in Economy have a 3x3x3 seating layout and the extra seat therefore results in narrower seats and aisles. This is perhaps acceptable for short haul domestic flights such as this was but this would be almost unacceptable for medium / long haul flights. Somewhat incredibly a hot meal was served in Economy on this 1h 10m flight – a choice of Mixed Grill or Pasta with pitta bread a cake and a Mars Bar. Water came within the Meal Box whilst soft drinks were offered separately along with tea and coffee afterwards. The flight crew were the usual Asian multi- nationals who were efficient professional and cheerful. The flight left on time and arrived early – and all for US$ 75.","","","Economy","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Iain Paterson","United Arab Emirates","2011-02-25","DXB-DMM-DXB was good food excellent staff excellent aircraft old but in good shape. DXB- RYD-DXB complete opposite end of the scale DXB-RYD plane kept ascending then climbing crew were strapped into seats for duration upon arrival in Riyadh pilot apologised for the unusual flight caused due to technical problems. Return flight must have been same B747-400 as described by other travellers interior panels falling and fallen off crew not concerned with safety passengers walking up and down aisle while landing crew take your seats announcement after we landed.","","","Business Class","","1.0","","","","","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Garg Akhil","India","2014-09-01","Terrible experience with Silk air from Singapore to Wuhan return. First of all I had pre-booked my Vegetarian meal but I was served non-vegetarian. It is not worth the money they charge. They don't give headphones no TV. The air hostess didn't serve me drinks Would never take Silkair again on any route.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Michael Schade","United Arab Emirates","2014-08-28","Singapore - Manado return. Very nice C class product for a 3.5h flight. Flight on time decent seat pitch good food and efficient and friendly cabin staff. The only negative aspect of the journey was the terrible business class lounge in Manado.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Steven Cao","China","2009-09-17","Shanghai Hongqiao to Shijiazhuang delayed for 1.5 hours as usual B737-800 old but well maintained and clean no entertainment for 1 hour and 45 minutes flight uncomfortable seat as quite narrow snacks was served but tasteless. Have to fly with FM as China Eastern is worse.","","","Economy","","2.0","","","","","","","1.0","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","G Chew","","2009-06-26","Shanghai Pudong - Shenyang. Was able to check in at the self service counter and was even able to input my LH M&M card number. Checked bags in at the desk and changed seats to the emergency exit. Security empty and fast. The new T3 is very nice (still slightly lacking in shops you'd like to see) with bright and clean waiting areas. Delay announced but we ended up leaving on time. Drinks and snacks served onboard. Nothing amazing but adequate for the duration of the flight. Landed early. Shenyang airport a mess with about 8 flights using just 2 conveyer belts.","","","","","4.0","","","","","","","","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","J Kang","","2009-06-07","SHA-KMG-LJG. SHA to KMG was operated by a Boeing 737-800. Economy class seats extremely cramped with not much legroom. Later I switched to an emergency exit row since the flight was not full. Food was rather simple compared to CA and MU. It was a box full of snacks. KMG-LJG on a Boeing 737-700. A hamburger which was inedible was served. Overall not a very pleasant experience.","","","","","1.0","","","","","","","","0"
"scoot","/airline-reviews/scoot","Scoot customer review","N Sushko","Australia","2013-06-19","Gold Coast to Singapore return early May. Left on time both directions. Got yellow seats for extra space and it was worth it for additional leg room. Can't complain at all. Service was good and efficient. Meals are ok not perfect but adequate. Check in both ways was efficient and friendly without long lines even the plane was full both ways. Paid extra 5 dollars at Singapore for early check in and spent nice time at Singapore airport which is amazing! Luggage arrived safely too. Great service and price - will use again!","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Jason Nguyen","Australia","2013-06-10","Flew with them SYD-SIN one year ago the legroom for economy was very good the best within the LCCs however I just recently flew with them again and it is a recently configured plane from an old used SQ plane and I realize that the seat pitch is about 1/2 to 1 inch smaller. With more planes their departure and arrival times have improved a lot. Service is average they tried the ""no outside food"" rule on me just ignore them and have your own food. Note their arrival time to SIN is about 8pm at night so you probably need a night in SIN if you book onward flights consider that cost when compared to flying direct with full service airline.","","","Economy","","5.0","3.0","2.0","0.0","0.0","","","4.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","C McKenzie","Australia","2013-06-10","We just got back from 4 weeks away in Asia. We took Scoot to Singapore for around $AUD200 (each) including 15kg each and a meal. There is nothing flash about this airline but the room between rows was acceptable! The staff were efficient and the food was OK. We bought ""FlyBagEat"" however you have to add on the cost of a seat to this fare how are you going to fly without a seat? The ""convenience fee"" of a $10 was added (apparently for credit card)! All in all we had no complaints about the trip over. We also booked a trip back but as this leaves at 2.10am we decided to buy a super seat for about an extra $40 each. This turned out to be worth every cent - we booked a seat in aisle 21 just behind business class and had the bulkhead in front. My husband could stretch his legs and we didn't have anyone in front so didn't have to worry about anyone wanting to recline their seat. On the way back we arrived at 5pm at Changi with luggage for a flight leaving at 2am. It cost us $5 each for the early check-in and you have to pay in cash. One good value deal was access to the SATS lounge for $S39 each. This allows you to use the lounge for 4 hours (consecutive use). This was a wonderful oasis for us. Also you get priority boarding which is a real asset at 2am in the morning! I thought the breakfast was revolting (fried mushrooms a sausage of sorts a triangle of some egg dish (omelette perhaps) and a soggy hash brown. You have to remember these dishes have been kept warm for the last 6 hours or so. One redeeming feature was some fresh fruit and a drink of orange juice. We would definitely fly Scoot again especially now we know some of the lurks!","","","Economy","","4.0","4.0","4.0","3.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Ratcliff","United Kingdom","2014-09-17","Flew in July with my 3 kids to Tenerife first and last time though! We checked in 2 cases between 5 people and they charged me an extra £60 staff were rude and unhelpful. Seats on the plane were uncomfortable and the plane was dirty. Only half the food available to purchase on board. The flight back was even worse late dirty again and we were sent to wrong boarding gate - they decided to change it to other end of airport! If you're planning to fly with Ryanair - don't!","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J G Stephenson","United Kingdom","2014-09-17","I fly Ryanair and easyjet to Malaga from Liverpool every 2 weeks and have done so for 2.5 years. The service from both is good and Ryanair are normally the cheapest. I have had 3 delays due to weather and one diversion to East Midlands last year due to the weather. I do hear complaints every now and then on flights for both airlines the majority by people who are not seasoned travellers and only fly on limited occasions. The complaints were mostly why cant I sit at the front because they see these seats are free but they are told you cant have these seats as the aircraft needs to be balanced. Most accept this others don't and they hold the queue up by arguing. Then you get the guy and his mate who hover around the extra leg room seats to see if they can get one and they block the aisles and hold the queue up. Now that allocated seating is on all aircraft these problems seem to be resolved apart from the odd idiot who says I want to sit next to my mate but we did not get that option when we booked so can you sort it this again holds the queue up. With regards to the aircraft staff yes they have their bad days but that is not surprising as they see the same type of idiots flying in and flying out. The expression you pay peanuts you get monkeys however does not apply to the majority of staff I have come across and the vast majority of regular travellers appreciate the stewards and the service they give. If you wish for a better service then dig deep and save up for the next ten years and you can fly business class.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C Marcin","Belgium","2014-02-20","BRU-CPH return. Flight to CPH was good on a refurbished Canadair Jet 900. Smooth check-in and on time departure/arrival. In flight service was good for a short flight. Coffee tea and water were free of charge however anything else had to be bought at a high price. The return was also good and serviced on a newer A320. The crew on both flights seemed very pleasant and happy to assist passengers.","","","Economy","","9.0","5.0","5.0","3.0","1.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Pellberg","Sweden","2014-02-19","Flew domestic Norway then Oslo to Stockholm on Feb 17th. Uncomfortable very old aircraft still with ashtrays. Unsmiling crew. Was moved 15 rows back on OSL-STO leg at the gate without explanation. Flights on time though but not worth the price.","","","Economy","","2.0","1.0","2.0","1.0","0.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","M Entwistle","United Kingdom","2011-02-11","LHR-RUH afternoon flight. Used Saudi Airlines due to increased legroom and sensible flight times. Pleasantly surprised by the experience - seats narrow but flight wasn't full so managed to share 3 seats between 2 of us. Food was fine - while I normally like a G&T on a flight I can survive without one! AVOD etc was okay. Immigration at Riyadh was very quick despite warnings from colleagues - obviously not many other international flights coming in at that time. After haggling the taxi to central Riyadh was SAR80.","","","Economy","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Hossain Afzal","Sweden","2011-01-02","MXP-JED-DAC DAC-RUH-MXP. Departing flight 2 hours late from MXP and then wait more than 6 hours in JED for connection flight without any information. Nobody knows when the fly or what to do. If you ask someone nobody answered. Very bad staff behavior and information desk don’t know anything. It was hell on returning flight. The flight was late at DAC airport. At RUH waited more than 12 hours for the connection flight. Staff say that departure will be in 1 or two hours but not any exact hour so that they don’t need to allow hotel room for the passenger. I missed my next flight from MXP to ARN and train from ARN to home. Avoid the flight if you don’t want to waste time and money.","","","Economy","","","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","C Jensen","United States","2010-12-27","RUH-DXB. Airline's website would not accept credit card info; reservation made through the airline's toll-free number (the prices on the website were incorrect anyway). There was a quick security screen before check-in at RUH. As I was about to place my luggage on the belt a worker told me that he would do it. After it went through the scanner he rolled it about 30 feet to the check-in line. All of this took about a minute. I tipped him a dollar US which was the only small bill I could find quickly. He informed me that this was inadequate so I dug into my carry-on and found a bit more. This was very irritating. Other passengers also were annoyed by this and an elderly Saudi passenger who joined me in line used his cane to send his ""helper"" away when he requested additional tip. Check-in was quick and went smoothly. Boarding was not announced; it just happened. There was ""open boarding"" in coach (meaning seat assignments were ignored). Seat pitch was very good. Food surprisingly good. Flight attendants were efficient on this short flight and sufficiently friendly. The flight left and arrived on time.","","","Economy","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","R Gibson","United Kingdom","2010-12-05","LHR-JED-LHR. Check in at Heathrow very slow arrived 4 hours before as requested checked in 1 hour before - had to run to the aircraft! Problem was staff were dealing with LHR-RUH-LHR flight and both flights were overbooked. Staff at Jeddah terminal have big attitude problem. Staff on the plane do not assist with seating so if someone has taken your seat you have to co-ordinate everything and get the passenger to move yourself.","","","Economy","","2.0","","","","","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Talluri Sesha","Brunei","2014-08-28","I travelled from Brunei to Hyderabad via Singapore using Airlines website. Brunei to Singapore was by Singapore airlines where it was a bigger aircraft with good leg room. Singapore to Hyderabad was by Silkair smaller aircraft little leg space bottom line it's Cattle Class. The fare paid is Singapore Airlines service is budget. For certain cities SQ uses Silkair but the fare is SQ. If this continues SQ will see customers choosing budget airlines.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Karen Lim","Singapore","2014-08-20","Took MI for my flight from SIN to Phuket and I must say service standards were far better as compared to Singapore Airlines (the latter service standard dropped drastically over the years). It was a short flight and I wasn't expecting to be full service which includes meal and refreshments. Inflight entertainment is lacking but I am not concerned about it since the flight was short. The airline could do better by providing ear phones for those who didn't want to watch silent movies on board.","","","Economy","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","J Rohde","","2009-05-31","SHA - PEK Economy on B767-300. Booked online passport was sufficient checking in a matter of seconds. The plane was clean comfy seats and most generous legroom I have ever experienced in an Economy seat. 2x3x2 configuration was nice. Relatively friendly but not overwhelming staff probably speaking not too much English got along with Chinese well. Food was OK Chinese certainly not for everyone though. 3 drinks in roughly 90 minutes are far above domestic European standards. Only annoying thing: The standard ""please remain seated turbulence ahead"" messages every Chinese carrier plays all the time even if there won't be any.","","","","","4.0","","","","","","","","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Jay Wortley","","2009-05-10","Yichang to Shanghai in April. I had to fly first class as economy was full but for an extra £50 it wasn't too much extra. The flight was on time and although first class wasn't what you would expect from other airlines the seats were comfortable with good pitch.","","","","","4.0","","","","","","","","0"
"shanghai-airlines","/airline-reviews/shanghai-airlines","Shanghai Airlines customer review","Lee Melbourn","","2009-03-03","PEK - Shanghai. Check in Beijing was very quick. The crew were very friendly and spoke good English. The safety announcement was only given in Chinese on a drop down screen which you could not really see. Both domestic flights were on a fairly old 767 and full. Complimentary drinks and food served on both flights.","","","","","3.0","","","","","","","","0"
"scoot","/airline-reviews/scoot","Scoot customer review","B Anderson","Australia","2013-06-02","Sydney to Singapore return. Outward leg May 3 return May 26. ScootBiz is a 100% premium over the economy cabin and it just isn't worth it. Is more legroom more incline and free meal worth double? Is priority check in a bonus when your bags are the last to be unloaded at the other end? Scoot will have to increase its 'biz' offer substantially or lower the premium (substantially) to have me flying it again.","","","","","5.0","4.0","3.0","2.0","2.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Chris Crowley","Thailand","2013-05-31","BKK-SIN out April 28th return May 31st. Very disappointing in most ways. Poor food selection poor rambling hard to understand communication inexperienced and abrupt service from a small but significant number of the flight and ground crew. It sets out to be cool and trendy and ends up feeling shabby. Poor staff training and on the ground service levels are simply too poor to match the ideals.","","","Economy","","3.0","1.0","0.0","1.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","S Max","Australia","2013-05-27","Depending on whether the flight is full or not your experience on Scoot will change dramatically. On a full flight you will experience the worst most uncomfortable seat in an aircraft. When the passenger in front of you decides to sleep and put their seat down low its back will be directly in front of your face. Thin seats extremely narrow not recommended for medium-long hauls.","","","Economy","","5.0","1.0","4.0","3.0","0.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Kilner","United Kingdom","2014-09-17","Only one word to explain it (sham) after been delayed 48 hours. Our flight should have been leaving at 11pm Sunday we was still in the airport at 4.00 am until they decided to take us to a hotel we were then told there was no flight until Tuesday evening to arrive at East Midlands and not from Manchester where we had flown from. We had very little money left myself my partner and my 7 year old daughter had to share a meal at the hotel as we could not afford anything else. When we got to the airport Tuesday evening we was told that the pre booked seats we had paid for was no longer ours we was treated like cattle with no apology whatsoever. Never again will I use Ryanair.","","","Economy","","","2.0","1.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Blackwell","Ireland","2014-09-17","Business plus plan: Smoke and Mirrors. I just went on a business trip and took the opportunity of travelling with Ryanair on their new Business plus plan. Just as an aside I fly regularly with Ryanair (no choice) and usually book and pay for all the options so I went for 'all the options' in a package that promised a 'bit' more and cost 70 euros more. The flight was from Dublin to Nice (France). The offering was 1) Flexibility on ticket changes 2) 20kg baggage allowance 3) Fast track airport security 4) Priority boarding and 5) Choose your premium seat. So this was all pretty good and I bought into it all. I did not need to use #1. #2 is standard. #3 I wanted and at Dublin Airport there was a gate for this that put us behind people being let into the fast lane for clearance (no big deal). When it came to the return flight this was not an option. #4 is standard. However at Nice everyone was let through the check in at the same time (there were two queues) and most priority passengers were way to the back of the ensueing melee - all were then herded aboard a couple of busses so no priority. #5 is standard. Bottom Line: Business plus plan is a total fake intended to take more money out of business passengers without giving them anything.","","","Economy","","1.0","1.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Mead","United Kingdom","2014-09-17","Travelled STN-VLC (Valencia) on 8 September and back on 12 September. Trip going out was very good. I am 6ft 4in tall and had one of the emergency exit rows over the wings and there was plenty of space. Cabin crew very attentive on the way out not so much on the way back but still good. Over 2 hour delay on the way back as the plane had to go to Ibiza for ""operational reasons"" first and then come back and take us to London. So long as you play by their rules and are not an idiot when it comes to reading their instructions they are not a bad airline to use for short trips.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Dyas Suzanne","United Kingdom","2014-02-17","I flew in January from Heathrow to Kiruna. I found staff at check-in helpful and friendly. The cabin crew were lovely too. The flight took off on time and landed on time. Baggage collection point was swift. I have no complaints at all and will use the airline again. Next time I will avoid the on board sandwich though and buy a snack before takeoff.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Soca","United States","2014-02-12","ORD to ARN on Jan 31. The overall impression was that of a low cost airline that flies old outdated planes. They charge you extra for many things but at the end you get nothing in return. I paid 45 USD to upgrade to a ""preferred"" seat but after boarding I just realized that it was a regular seat at the front of the economy section (row 20) with another seat right in front of me. Service was OK you have to pay for any drinks not ordered with dinner. The entertainment system is outdated all movies start at the same time rather than on-demand. I did pay a relatively low price for the ticket but I would not mind paying the extra 50 to 100 USD and plying with a better airline.","","","Economy","","1.0","2.0","4.0","3.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Joel Rapi","Sweden","2014-02-07","Copenhagen - San Francisco return in Jan 2014. Outbound flight to SFO was fully-booked but the crew managed to serve food and beverage while maintaining a decent standard level of service in economy class. The inflight entertainment system is antique compared to many other airlines operating long-haul. On the return flight the crew were bored and hardly maintaned a bare minimum level of service. Online entertainment system was not functioning at all on the entire middle row 27.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Stephen Roach","Saudi Arabia","2010-11-17","I have travelled from London and back six times between London and Dammam sometimes via Jeddah and sometimes via Riyadh because our company policy is that we must. Jeddah is a lousy experience. It took so long to clear passport control that I got bumped from my connecting flight and had to buy a ticket from another airline. The transfer desk is a clamouring horde and you have to fight your way to the front. No information is given out at Dammam Airport either in Arabic or English as to departure gate numbers. Flights are labelled ""free seat"" at the last minute even when you've got your seat number and Saudis like to play musical chairs so that you aren't sitting next to their womenfolk or so they can sit in family groups. The ticket sales staff are rude and indifferent and lack the language skills necessary for the job. The ground staff likewise. They invariably start shouting at you if you express any disagreement with them. On my last flight back to Saudi from London my booking was cancelled and I had to go through my company's travel section to get it reinstated.","","","Economy","","","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","H Alahdal","Saudi Arabia","2010-09-28","Frankfurt to Riyadh A320-200. The allocated lounge (sky lounge of Korean Air) is large but of minimal facilities and at the furthest point away from the SV gate in T2 concourse E). Boarding was efficient despite no line for J class passengers. Better in flight service than the outbound flight but nothing really personal. Lunch selection was not available and fruit juices were not fresh (although advertised as such). IFE operational but with little selection way below other carriers. All products I was interested in to buy on sky sales were not available (found out that the aircraft was not restocked for 48 hours prior to the outbound flight). This lack of consistency and attention to detail make SV an unfavorable airline particularly if you are planning to travel as a premier customer.","","","Business Class","","3.0","","","","","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","T Peter","Australia","2014-07-29","Danang - Singapore business class. A bit late but nothing too serious. Ipad equivalent handed out but no headphones. On enquiry told ""out of stock"" just this flight I enquire no all flights no headphones. So what is the point of a movie let alone music without headphones? You can get them on cheap airlines for $2 or any cheap store so why? Is the Singapore airline group taking their reputation and customer loyalty for granted? The meal I had was ok but my wife had a chicken dish that was terrible and I notice other passengers with the same dish largely left it. On arrival in Singapore no one to drive the air-bridge. At the price these guys charge compared to say Vietnam Air on the same route with similar equipment meals and service oh and headphones I know which one I will be on next trip.","","","Business Class","","5.0","4.0","4.0","3.0","1.0","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Lars Kirk","Denmark","2014-07-27","That's how to do it. I just flew two short sectors SIN-PEN and PEN-SIN. I had something to eat and drink in 20 minutes. I flew on the same trip on EK and the same took 3 hours.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Siauw Steve","Indonesia","2014-07-17","SIN-BDO on A319-100. Old aircraft but superb service. Identifiable that SilkAir is a subsidiary of Singapore Airlines. Although a bit overpriced SilkAir offers good connection at Changi decent meal options and IFE through overhead screen installed on the aircraft.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","2.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","K Y Chua","Singapore","2013-05-20","Scootbiz from Singapore to Shenyang China. Departure 20 mins late they served us food around 2.15am. If you couldn't eat at that time they could store your food for you and serve it to you as breakfast before arriving in Shenyang. The one hour transit in Qingdao was a tiring process - you are expected to bring along all your hand carry luggage with you. You have to clear all immigration in Qingdao. On our return flight Scoot was on time and even arrived 30 min earlier in Singapore. Seat was quite wide and rather comfy. No food served from Shenyang to Qingdao. Luckily we had brought enough of our own food. Both iPads and blankets could be rented and bought. We brought along our own iPads and downloaded their system before the flight. Overall though initially we have had a nightmarish experience of trying to change our destination from Shenyang to Tokyo everything about the Scootbiz experience was surprisingly nice for a budget airline.","","","","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Farouk Mogheth","Thailand","2013-05-19","Flew BKK-SIN-BKK. Simply the best low-cost experience I've had. The flight was simply perfect from very clear online sales (unlike Air Asia and other airlines with unclear pricing and everything piles on at the end). Using a wide body is not an issue but the seats and the seat pitch was very generous more than legacy carriers - The seat pitch was incredible. Crew very young but professional. Good selection of food and drinks on board. Hoping they'll add frequencies to Bangkok as they currently have only 1. Recommending them for sure.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Wimpress Michelle","United Kingdom","2014-09-14","I travelled with Ryanair for the first time 25/8/14 to Gran Canaria. The flight (4 Hours) was very unorganised by the flight team. The air host and hostess sat at the front of the plane as was I for extra leg room spent half of their time looking in the mirror in the bathroom playing with their hair and touching up lipstick. The staff at the back of the plane frequently came to the front as they were having some kind of disagreement and arguing over some gossip from another flight attendant that was not present during our flight. It was a he said she said thing that involved all of them. My partner and I were not able to get seats together when I booked for extra leg room for us both so we had aisle seats however the 2 seats in front of my partner were empty and it would have been nice for attendants to have offered us the seats so as we could sit together. I have to say our flight home was much better and the flight attendants were friendly helpful and professional throughout. Our flight on the 25th August 8132 at 14.10 was appalling.","","","Economy","","3.0","3.0","1.0","1.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Danija","Ireland","2014-09-14","I fly Ryanair frequently it's the only airline that goes to Riga from Dublin. I also have flown with them to other destinations - sometimes they have been ok sometimes not so much. I flew with them on Saturday 6/9 and I was shocked by the level of service I received. I'm not expecting 5 star service but at least some sort of service. Only good thing was that we landed before time this was because the crew didn't clean the plane in Riga when it landed from Dublin. It was filthy rubbish everywhere. The flight crew were so rude would not communicate with passengers when you bought food from the trolley they did not even say how much it was. I was seated at 33 the last row before the toilets and the cabin crew area two of the flight crew where standing there talking about the passengers.","","","Economy","","","1.0","1.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Donnelly Chris","United Kingdom","2014-09-14","Same as before I flew from Liverpool to Derry with no trouble whatsoever. I was travelling only with hand baggage so of course was able to bypass the bag drop desk. Ground staff and cabin crew were friendly flight departed 5 minutes early and landed 10 minutes early. The flight itself was pleasant enough. I couldn't ask for better from Ryanair.","","","Economy","","9.0","3.0","5.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2014-01-21","ARN-ZRH SK605 departing 06.20 with arrival 08.45 at January 20 2014. The aircraft for this service was a Boeing 737-600 and I was seated at 3F in SAS Plus. The general experience is overall good although SAS Plus by no means can be compared to the previous Business Class. Breakfast was offered which was quite tasteful but served out of a paper box. There is no longer any free middle seat as opposed to the previous Business Class but I was fortunate enough to select the correct seat row since the flight was not fully booked. The staff at SAS are always very friendly and polite and the flight as normally departed and arrived according to schedule. Really nothing to complain about but not a special experience. The 737s of SAS to my opinion is starting to get old and need some interior upgrades. Both of the comfort of the seats but especially the in-flight entertainment system which is non-existent. SAS is definitely not what it used to be but maybe they will come back in a couple of years.","","","Premium Economy","","6.0","3.0","5.0","3.0","2.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Friberg","Sweden","2014-01-10","NRT-CPH on January 9th. Usually try to fly business long haul but this time it was economy unfortunately. I have been for a long time flying this airline and supporting it but I have to say limits are soon coming as time has run away from SAS ageing fleet. Absolutely worst was the tiny 5"" low rez TV screen not offering even AVOD but running channels on movies so it was impossible to see any entertainment from start. Upon asking even the FA stated how aged it was. A340-300 with seating having a black box between your feet on the floor killing already the cramped space. No hygiene kit whatsoever provided only pillow and blanket. Staff was efficient but lacked courtesy and at times smiles. As everything costs after meals on this airline I tried ordering champagne after 30 min in air only to be told drink wagon is coming in 15 min just before meals. Killing again the mood somewhat. When meals were served there was just one kind of food as well as no FA telling anything just lifting the tray on the table. 3 toilets were out of order during whole flight that is unacceptable for 11h. SAS has to understand how ageing its product is especially as pricing is premium. Flying long haul there are greater products were you receive a modern flight package and not suffering through the 90's. Food was good though but can hardly save the experience.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Mellor","Sweden","2014-01-10","ARN-CPN-LUX and back. The Stockholm-Copenhagen route is so well worn it's almost like a shuttle service to feed the Copenhagen Hub. The bit that interested me was the CPN-LUX leg which was equipped with their new Bombadier CRJ-900. Now that the old MD-80s have been relegated to the scrap heap these new planes are to become SAS's regional workhorses. Even in the back seats (near the engines) the experience is very smooth much like flying private jet. Would recommend Usual free tea and coffee and very little else from SAS.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","3.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","H Alahdal","Saudi Arabia","2010-09-24","Riyadh to Frankfurt A320-200. Check in : terrible Y class passengers pushing themselves to the J class line as if there were a line - the location is filthy with dirty carpet and luggage tags everywhere. No web check in available for international flights. Boarding disorganized no priority boarding for J class passengers. Cabin with good temperature although utilization of a single aisle aircraft was disappointing for this 6 hour flight. Seat Leather good pitch and width but the leg support failed to extend properly. Staff service automated masked faced service non welcoming un-professional when attempting to answer question on lack of IFE. Breakfast was Y class quality in plastic container. Snack acceptable. Drinks basic. IFE operating but not loaded with anything (not even the safety video) the Flight attendant didn't do it manually. Very disappointing experience not of business class standard. SV continues to be so inconsistent.","","","Business Class","","3.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Michael Houlihan","Saudi Arabia","2010-09-14","RUH-LHR return Business. Outbound the business and first class check in is mobbed by economy passengers asked several staff to be checked in as I was in business class and told to wait - after 45 minutes I demanded to be checked in as flight was closing to be told by the same Saudi staff I didn't you realise your were business class. Flight out fine Asian staff friendly and obliging the Senior walked around the cabin with a scolding look on his face. Return much older aircraft seats dirty and did not recline food dreadful cabin looked filthy staff cold rude and didn't care less that 3 kids running around the cabin actually slapping other passengers as their parents did not care what they did. The final straw IFE not working. Airline gets worse every time I fly with them no more.","","","Business Class","","1.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Moustafa Ezz","Canada","2010-07-14","JED-CAI on all economy A300 - one of my worst travel experiences ever. Departure was set for 3:45 am however plane was delayed on the ground for 1.5 hours and we ended up departing at 5:15 am. Delay apparently due to the fact that they left some luggage in the terminal. During the wait aircraft was hot and sticky and air conditioning was giving out hot air despite the 38C outside temperature. Cabin crew couldnt' be bothered to reassure passengers shrugging shoulders and showing no signs of care at all to complains. Water and refreshing tissues were eventually distributed but the ordeal was unbearable. Seats were small uncomfortable and ripped at parts. There was no inflight entertainment not even in-flight magazines.","","","Economy","","2.0","","","","","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Andrew Tan","Singapore","2014-07-03","Singapore to Yogyakarta via Silkair return 20-24 Jun 14. Both flights quite full seat comfortable with more legroom than budget airline. Long queue at Yogyakarta airport Check-in. We received complimentary bottle of mineral water from the Silkair ground service manager. Cabin service was smiley and efficient. Meals edible but very small portions compared to SIA portion.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Lim","Singapore","2014-06-25","Singapore to Yogyakarta and Singapore to Kalibo return. Both flights on A320. Flight Yogyakarta was delayed on landing due to congestion in the airport-not really the airline's fault. Served hotcakes for breakfast which was nice. Flight back to Singapore was delayed because of the late arrival in Yogyakarta (again airport congestion) but cabin crew were very nice and professional with a semi-full load. Business class line in Yogyakarta was also used for economy which meant long wait for all passengers. Flight to Kalibo took off on time. Full load but cabin crew were warm and friendly. Flight back to Singapore was delayed because of delayed arrival of aircraft from Cebu. Meal was delicious and again friendly cabin crew. Check in was chaotic because of the small airport size with 4 international flights checking in at the same time and the different queues intersecting each other. However Silkair was the only one with clear and audible announcements in the airport and the staff tried their best in the chaotic check-in even though the space constraints limited what they could do.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Woo Elton","Singapore","2014-06-13","Flew with SilkAir recently from SG to Penang on 7 June and back on 9 June. It was my first time flying with them and I was very disappointed. Really bad experience. Firstly the flight on the 7th was delayed for an hour and no announcements were being made leaving me and my family very puzzled. Next there was a lack in variety for the in-flight meals. The chicken pie served on the return flight was terrible as there was a burnt taste. Drinks wise they only serve water orange juice and tea. The last point was on the flight attendants. As the regional wing of Singapore Airlines I was utterly surprised at their dressing. They looked so sloppy in their uniforms with unkempt hair. However they still portrayed excellent service qualities such as being polite and attentive to address customers' needs.","","","Economy","","3.0","4.0","4.0","2.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Roger Hancock","Singapore","2013-05-16","In terms of airline value for money for an 8 hour flight from Sydney to Singapore ScootBiz is about the best there is. It was certainly well worth the $139 surcharge (which I paid on check-in when offered the option) on top of the extremely low economy fare. The cabin was spacious and uncrowded and the seats comfortable with plenty of legroom and a fully adequate recline. The food and wine was very simple but perfectly acceptable. Food and drink over and above the initial meal has to be paid for separately but prices are reasonable. Service was good. The flight was on time. Well recommended.","","","","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Rami Segev","Australia","2013-05-12","5 hours delay due to ""unknown engineering problem"" no notification in advance and during the whole 5 hours Scoot representatives repeat helplessly we do not know when and if the flight will resume we'll notify you when we know. No vouchers or any compensation was offered. Terrible service even for a budget flight. It was first and last time for me to travel with budget airline.","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Baxter","United Kingdom","2014-09-14","Flew from Prestwick to Palma Mallorca 25th Aug no problems at all easy check in as we had actually managed to print our boarding passes which a lot of people seem 2 have a problem with although I don't know why I'm hopeless on computers and I can do it. Return flight 2 weeks later again no probs used Ryanair 3 times now with no bother this time I got return flights that were almost as cheap as the cost of my taxi fare to the airport will be using them again I think people are making their own problems just so they can moan!","","","Economy","","7.0","0.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Johnson Ian Alan","United Kingdom","2014-09-10","FR7941 from Bournemouth to Ibiza 29th. August 2014 and FR7942 Ibiza to Bournemouth 5th. September 2014. Aircraft on both flights clean well presented and well above the standards of other airlines and we have used many. Cabin crew on both occasions bright professional and more than willing to please passengers' Indeed on the return flight Capt Turner saw passengers off from the front steps. I wish people would stop moaning stick to the rules and give Ryanair the credit the airline deserves.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Colin Moxey","Australia","2014-09-10","First of all Ryanair are a budget airline so don't expect anything other than a basic service. The seat pitch is famously squashed but for an extra fee you can book priority seats with extra legroom and priority boarding. Our flight from Stanstead to Kefaliona was 3 hours long on time and the friendly crew kept us entertained and well informed throughout the flight. Take an iPad if you get bored as there is no entertainment. If you want a cheap flight with a no frills airline with a good safety record Ryanair are a good choice.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Petersen","Denmark","2014-01-10","CPH-GOT-STO-CPH all on SK. Planes were clean and all flights on time and uneventful so SK delivered the basics OK. A cup of coffee was offered on all flights in SAS GO. Crews appeared to try but generally passion and friendliness was lacking. There was very little passenger contact other than the most basic.","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Aberg","Sweden","2014-01-06","CPH-SFO-CPH in business. Outbound flight not very impressive. There was a foul smell in the cabin throughout the entire flight and it was filthy overall. Seemed like this particular plane had not been properly serviced in a while! IFE did not work but the purser cheerfully announced that in 2015 when SAS will have new plans this will be addressed. in my mind I have very little patience with technical glitches especially during a flight of more than 10 hours and even more so travelling in the front cabin. Food was good although I cannot understand that they have the same menu every time. Flying back was much much better. Plane in better condition nice and engaged staff and tastier food. Overall SAS has a decent business class product but the plans are getting old and the IFE system needs to be updated immediately.","","","Business Class","","8.0","4.0","3.0","4.0","1.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gatos Spyros","Greece","2013-12-23","ARN-SKG one way flight on SAS Boeing 737-600. It was a full flight due to Christmas holidays. Seats were extremely uncomfortable especially for tall people. Only coffee and tea free. Cabin was clean but crew was cold just doing their job. Recommended only if you find a cheap fare.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","D Mahanty","India","2010-07-04","My wife was booked Riyadh to Bangalore travelling alone and booked in business class. We arrived at the airport at 0100 hrs and completed check in. She was given a boarding pass which did not mention the number of the Gate from which to board. When I asked the man at the counter which gate we should go to he waved his hand dismissively and told me to go to immigration. When my wife went to immigration she was told the flight was cancelled and referred back to the airline. We came back and asked a Saudi Airlines employee; he told us the flight would leave at 1300 hrs. I asked him why this information was not communicated to us earlier as we had provided our mobile numbers at the time of booking. I also asked why this was not told to us when the boarding pass was issued. There was no satisfactory response to my questions. We reached our home at 3 am and returned to the airport at 11 am. There was no indication at the airport of when the flight would leave or indeed which from which gate passengers should depart. The staff of Saudi Airlines were of no help at all. The plane finally left at 2 pm. On board my wife found that her seat would not recline and she had sit upright for 5 hours. Though Saudi Airlines advertises vegetarian Indian food for flights to India there was no vegetarian meal available. Not only is the service deplorable but staff are brusque and unhelpful. We choose this carrier because it is the only one that has a direct flight from Riyadh to Bangalore. Perhaps we should start flying other carriers even if it means a transhipment because their staff may be more competent and helpful.","","","Business Class","","","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Norman Mitchell","United Kingdom","2010-06-14","RUH–JED. RUH domestic terminal checked in using the self-service kiosks. Security done in less than a minute and then airside in this somewhat tired looking terminal. Saudi Arabian has a small Business Class Lounge which was crowded but offered a selection of hot food sandwiches etc. The boarding process was a bit chaotic but that has been a feature of this part of the world for many years and you just have to go with the flow. B777-200 had the new leather Business Class seats angled lie-flat and there is an AVOD IFE system with a large screen. This was not operative during this short domestic sector. Business Class cabin crew comprised one male and three females – a mix of Asian and Arab personnel who were attentive and cheerful. Arabic coffee and dates and inflight a full hot meal was served comprising hot rolls salad choice of pasta or roast chicken and dessert. All in all a very pleasant experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Stem","United States","2010-05-23","This airline does not measure up to other 3 star airlines in terms of service. I just flew 3 legs (2 economy and 1 business). The staff attitude is basically indifference to passengers. Two of my legs were delayed 1 hour plus yet they did not announce the delay until after the departure time. For one there was nobody at the gate to answer any questions (DMM to DXB). Business class service on board decent food was average. Things like making sure people's cell phones are turned off that people stay in their seats at takeoff and landing are virtually ignored by the cabin crew from what I could tell.","","","Business Class","","3.0","","","","","","","4.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","S Klass","Singapore","2014-05-18","SIN-REP return. Enjoyed my flight with Silkair to Siem Reap a couple of weeks ago. Cabin Crew were very friendly and cheerful. On both legs they seemed a lot more engaging than your usual cabin crew on other airlines. Breakfast onboard was pretty good with rounds of coffee and water following. Shame that the wireless streaming IFE had not already been implemented. Departure and arrival were both a little late but not a big deal. Disembarkation at Siem Reap via stairs which for some strange reason I really like. Bags were out fast.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Curtain","Australia","2014-05-17","Singapore to Lombok a very enjoyable flight. IFE was very limited just a rather farcical comedy show. The breakfast they served was excellent as was the service.","","","Economy","","7.0","4.0","5.0","5.0","2.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Andrew Coogans","United Kingdom","2013-05-08","SYD-SIN in ScootBiz. Booked Economy class but added all extras as Scoot were offering a possibility of being upgraded. This did not happen but I was able to pay for an upgrade at the airport for a very reasonable price. Check in looked chaotic but I was checked in at the sales desk after I was upgraded. Flight itself was delayed slightly at Sydney (20 mins) but on-board the crew were very genuine and friendly and the seat was very comfortable although there were a few issues of lights going on and off. The way some people choose to sit seems to activate the lights which isn't really the passengers fault. The food was not particularly satisfying and because I don't have a tablet device I couldn't take advantage of the free ""ScootTV"". Upon arrival in Singapore I was getting slightly anxious about my connection because added to the delay was a ground delay of around 45 minutes waiting for a ground power unit after the original one (so the Captain explained) was faulty. Loved Scoot and loved the value of ScootBiz.","","","","","8.0","4.0","4.0","3.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","R Douglass","Australia","2013-05-07","Flew ScootBiz Sydney-Singapore-Taipei-Tokyo-Singapore-Sydney. 6 flights in total. All on time and even arriving early in most cases. Great onboard service and Scootbiz is a fantastic premium (not Business) product. We have also flown Economy with Scoot before and we cannot speak highly enough of the benefits of this new low cost airline.","","","Premium Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Thompson","United Kingdom","2014-09-06","Flew to Gran Canaria and had a perfect flight - lovely British cabin crew nothing too much trouble! On route home we arrived at Las Palmas airport to a queue as long as a football stadium of people. So we did as is British do and joined the queue they then waited ten minutes to open a second check in desk they then shouted people forward. The weigh scales where broke and so the queue grew and grew eventually after thirty minutes of entertaining a four year old we were up. We checked in and struggled with the ladies English which was broken at best but none the less she was polite. We then waited until our gate number was up and boarded the plane. Right from the start it was just one of those flights a family had checked in late so all ended up sat individually much to the fathers disgust as a result he allowed his two year old to scream the entire flight! We then tried to order food when the cart came this was a particular joke they had nothing. This was thirty minutes in we then very foolishly asked for water (imagine the cheek) to find the very abrupt cabin crew member to say ""none left"" so I again foolishly said what do you have? ""Heineken"" at this point I will admit I was very cross I wanted a drink for my four year old son and she suggested beer. I then explained it was for my son and obviously beer wasn't an option - she then told me ""not my problem"". Needless to say four hours later my four year old was furious as he was dehydrated and hungry.","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Pessoa Aderito","United Kingdom","2014-09-06","Free allocated seats? This is a joke of a company they try to get money for one way or the other. It's free only if you Check-in 7 days before but if your trip is more than 7 days then you will need either to pay for the £5/£ 10 for choosing your seat and print and tale the printed ticket with you or you will need to pray that you can find internet and a printer on your holiday destination. I will not recommend this company to anyone. Avoid like plague.","","","Economy","","5.0","3.0","3.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Aodhan Moan","United Kingdom","2014-09-06","22 and 29 August. Flew from Dublin to Faro return service onboard was terrible. You couldn't even understand the captains announcement because he seemed grumpy and the cabin crew were exactly the same. They didn't even have an inflight menu or magazine. Cabin crew didn't even have a smile on their face.","","","Economy","","2.0","1.0","1.0","1.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Mackenzie","Denmark","2013-12-16","SAS-CPH-LHR. SK503. Copenhagen airport was very quiet when I got there on Tuesday. SAS is constantly upgrading passenger 'self-service' which speeds up the process of getting through the airport to your gate. Their latest development is a self-service Bag Drop. Fairly simple to use. The bag is put on an unmanned luggage conveyer belt which the machine registers and weighs. The passenger then uses a bar reader gun to pick up the details from the luggage tag. The bag is then transported away. Any problems/machine errors are sorted out by a member staff on call. So now all normal pre-flight checks and documentation before security (including passport verification) can be done without staff contact and hopefully without queuing. Flight was good tea and coffee free landed nearly on time with quick baggage delivery.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Cameron Singer","Sweden","2013-12-10","Flight SK526 LHR to ARN Dec 9 Seat 1F. Crews were excellent. But Business Class is just not worth it. Seats without finesse. Full planes and packed Business Class middle seat. Wonderful crew made flying easier however it wont be repeated in choosing SAS. Last year flew Business ARN to Chicago the seats were old worn out and seemed unhygienic.","","","Business Class","","3.0","1.0","5.0","2.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Maria Paisley","Italy","2013-12-09","I normally travel Lufthansa to Tokyo but as I booked at the last minute I needed to choose one of the lower priced airlines. I drew the line at Aeroflot but actually it's hard to see how it could have been any more unsatisfactory. The staff on the long haul route were lazy miserable and not at all helpful. The audio system is beyond ancient and broke down (impossible to commence a film at the beginning you have to pick it up at the point the person before you left off). The food portions were hardly enough for a child and instead of going round with the water/soft drinks tray at frequent intervals like any other airline on a 12 hour flight the staff sat at the back of the plane reading the newspaper. I wish I'd read the reviews before booking. The flight from Bologna to Copenhagen was delayed by over two hours (not one but two planes broke down) so we missed the connection to Tokyo by 10 minutes and then had to fly on to Munich to pick up a connection. Pay the extra to fly another airline. It will be worth every penny.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Khurram Butt","United Kingdom","2010-05-08","Jeddah-London. Airport staff at Jeddah airport were horrible. No assistance was given to my disabled nephew. Aircraft clean and service more than I expected. Meals and service brilliant. AVOD great. Overall worst airport experience but good onboard experience.","","","Economy","","8.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","D Houlihan","Saudi Arabia","2010-04-20","RUH-LHR Business class. Check in very slow - we were told to stand to one side although it was our turn to check in as a party of VIPS arrived with 40 cases. Lounge fine with good array of food and drinks. Internet stations and staff friendly. Full business class cabin with lie flat seats. AVOD good with plentiful selection of recent movies and programmes/games. Crew were efficient but very robotic - no smiles. Food average although plenty if it. All juices available and capuccino/espresso if wanted. Overall a good experience.","","","Business Class","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","D Taylor","United Kingdom","2010-04-11","LHR-JED RUH-LHR B777s seating 3x4x3. Check in is terrible no online seat reservations no drop off bag facility so you waste time with only 4 desks open and long queues. Flight was ok - watch out for children running up and down food was quite good planes were clean if a bit old. Service good.","","","Economy","","6.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Curtain","Australia","2014-05-17","Singapore to Penang. A pleasant flight with courteous service. The meal was a bit paltry even for such a short flight. Just a small tuna sandwich.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Lau Ni","Singapore","2014-03-31","Travelled SIN-HKT-SIN on 28/31 March. Both flights boarded quickly and departed/arrived on time. Service is good with fair enough seat pitch for a regional airlines. Food was the usual airlines fare with a main fruits and drinks. For the price though there is nothing to complain about. Plane was clean and I got to try their new 737 SIN-HKT.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Van Hiep Hoang","Vietnam","2014-03-17","MI 654 on SIN to HAN on March 11th. Pros: flight was on time food was okay. Service was good. Some choice of magazines. Cons: no personal in-flight entertainment only on overhead monitor w/o tune. I use my own airline headphones but tune was off so we could not hear anything. SilkAir as daughter company to Singapore Airlines but cant earn mileage for Star Alliance.","","","Business Class","","5.0","3.0","4.0","4.0","1.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","M Fitzgerald","Australia","2013-05-07","Last Sunday morning we went to Gold Coast Airport bound for Singapore. On arrival we were greeted by a cheerful woman behind a separate Biz Counter who processed our details within a couple of minutes. When boarding was called the usual crowd surged to the front. As advertised there was a special entry aisle for Scoot Biz Class but it was hard to see because of the crowd. We were actually first on board and our seats were as planned. As soon as we sat down we were served with cold water with a friendly greeting. A lot has been said about the Biz Class seats and some of it sadly is true but travellers must remember the fare is about a quarter of what other Australian airlines charge and half of that charged by rival Air Asia. They don't leave a lot of elbow room and don't recline to the floor but they are on the whole fairly comfortable for the money we paid. The food was nothing special it was tasty.","","","","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","R Robertson","Australia","2013-05-01","I flew with Scoot last month to Singapore we had booked into economy class and upgraded to the nicer seats. My partner and I were happy with this arrangement knowing that it was only a 7-8 hour flight to Singapore we thought we could easily keep ourselves entertained etc. When we went to check-in on the morning of our flight we got offered to the ScootBiz for a few hundred more we decided to go ahead with the upgrade as we had the money to do so I think all up it cost about $550-600 each. ScootBiz was awesome and well worth the extra. I have flown Premium Economy with JAL before and it was terrible compared to ScootBiz. ScootBiz had good leg-room and nice wide seats you get to board first and get off first you get served when you want it. We took our own drinks and food on the plane and we were happy. ScootBiz gives you a meal and drink of your choice as well. I had read some horror stories but I found staff to be friendly and helpful.","","","","","10.0","5.0","5.0","3.0","2.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Breda Corish","Ireland","2014-09-06","We travelled from Gatwick to Dublin on 31st. 3 adults and 4 small children. Check in girl was so helpful she rearranged seating so we would be near one another and she took 5 pieces of hand luggage free of charge as check-in. Excellent service.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Willis","United Kingdom","2014-09-01","Fly regularly with Ryanair from Leeds Bradford to Alicante and back. Have never been delayed. You are only buying a cheap seat and you do not have to buy anything else. You are only on the plane for a short time and reclining seats and fancy service are not an issue.","","","Economy","","9.0","3.0","3.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sally Redgrave","United Kingdom","2014-09-01","Ryanair put up the wrong gate no: for approx 5 minutes or so and about 10 of us who were early went to that gate only to be told it was the wrong gate we had trouble getting back and had to wait 20 mins to be escorted back. By the time we walked to the other end of the airport we had missed the flight by about 1 minute we all had to pay for extra tickets at approx £140 for the two of us. Staff were rude and very unhelpful admitted the wrong gate number had been put up.","","","Economy","","","3.0","1.0","3.0","","","","0.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Rasmussen","Denmark","2013-12-09","VNO-CPH late November 2013. In these days where all airlines have become ""low-cost"" SAS still attempts to deliver. Flight was cancelled but I was immediately rebooked to CPH on another flight via Stockholm. Due to the inconvenience I was promoted to SAS plus on Vilnius-Stockholm sector. The total delay was 1 hour 15 minutes.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","T Matava","United States","2013-12-03","Flew SK502 LHR-CPH and SK1593 CPH-BRU on 30 November. Roundabout routing but actually cheaper than a non-stop - and MUCH cheaper than Eurostar. Very minimal legroom seat rigid and not comfortable. Crew and ground staffs all delivered but unsmiling and cold. Cabin crew seemed to work independently of each other no real co-ordination - but none needed when your only choice is a half cup of coffee tea or water. Not impressed in any way.","","","Economy","","3.0","2.0","2.0","1.0","0.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2013-12-02","I travelled with SK1605 from Stockholm Arlanda Airport to Zurich Airport on November 26. The aircraft on this service was a Boeing 737-700W and I travelled in SAS Plus on seat 4A. As always the cabin crew were very helpful polite and service-minded. The comfort of the seats were reasonably good and much better than the Slim Recaro seats found with many of the Star Alliance members on Intra-European routes. Since this aircraft was relatively new the cabin interior was nice and tidy. SAS Plus is marketed as Business Class but the level of service drink food and the general experience is drastically reduced compared to SAS previous Business Class. I was fortunate enough to have a free middle seat next to the other passenger which increased the comfort. The in-flight service is identical to SAS Go (previous Economy) but everything is included in the price when travelling with SAS Plus. The food consist of a choice between cold sandwiches or a salad served in a paper box and the drinks are for free. The quality of the food is acceptable but not what to expect when you travel in a class marketed as Business Class with ticket prices comparable to this class. I still hope that SAS will reintroduce the excellent Business Class the previously offered on Intra-European routes.","","","Business Class","","7.0","4.0","4.0","3.0","2.0","","","3.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","P Baron","Germany","2010-01-30","FRA-JED was a nightmare. An A-320 with no first class. Service in Business class was bad. Food was okay.","","","Business Class","","3.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Dave Houlihan","Saudi Arabia","2009-12-11","RUH-DOH Business. Check in fine at RUH no queues straight through security to the lounge. Juices drinks etc and some light food leather couches and quite relaxed. 2x1 seating in this Emb 190 with large old style biz class seats very comfy for one hour flight. Three course meal served - only two of us in Business. Crew friendly bags off promptly in DOH. Had tried to change flight and ran every number possible until I finaly got through the following day after the flight had left - was told next flight full in C but could do Y and told to ask at airport to go stand by for C. Lounge is shared by most carriers in Doha and was good with hot and cold foods espresso etc. Got to gate no C class seat was given. Economy service basic but consistent and food not bad for Economy. Overall inconsistent - some good some bad. The ticketing people in their sales office are probably the most uninterested people i have ever met in any customer services dept.","","","Business Class","","5.0","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Ziyad Khan","Saudi Arabia","2009-11-08","RUH-JED Y class. The aircraft was refurbished B777. Seat pitch has been reduced in economy with 3-4-3 configuration but new leather seats are not that bad. Touch screens with AVOD. Hot snack served and gets full credit (as opposed to the cold one BAH-RUH with GF). Cabin crew were fine. Ground crew need to go back to training and learn basic customer service etiquette.","","","Economy","","7.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","E Santoso","Indonesia","2014-03-03","Economy class from Singapore to Surabaya on Feb 28. Silk Air operates A319 on this sector. We got a front row seats as we traveled with one child and one infant. The flight attendants were very helpful and friendly. One of them even helped us by carrying our two hand luggage and stored them in the overhead compartment. During the meal time my wife decided to skip the meal service but a purser approached her and offered some bread - she had our daughter on her lap. I would say Silk Air in-flight services were better than SQ.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Blanka Vancurova","United Kingdom","2014-03-03","SIN - Koh Samui - SIN. The crew on the flight to KS were very slow and we still didn't have our food by the time the captain said that we were starting our descent. Flight back the crew were very efficient and food was tasty.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","T Sellicks","United Kingdom","2014-02-27","Flights from Singapore to Penang on 16th February return sector to Changhi on 26th February. Smooth flights both ways with attentive cabin crew and informative flight crew. For such a short flight approximately an hour each way drink and sandwich served. Only criticism was the lack of sandwich choice tuna on first leg sardines on the return. An alternative would have scored maximum choice. Flights all on time.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Mark Smith","Australia","2013-04-25","SYD-SIN. Flight was 2 hours late leaving SYD and we arrived in SIN one hour behind scheduled time. Check in at SYD was quick even with plenty of people waiting before me for check-in to open. Staff were attentive and smiling. I had a stretch seat (yellow) at the rear of the aircraft cost me an additional AUD $24. Leg room was great and seat was comfy enough. I didn't eat the airline food I took my own sandwiches. I didn't hire the inflight tablets I read a book. Drinking water was available on the flight near the toilets in the middle of the economy section. Overall for a one-way ticket that cost $240 all up I was pleased with the value for money. I would fly Scoot again if I needed to.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","V Prashanth","Australia","2013-04-21","Sydney to Singapore. The check-in was quick and left on time. Cabin crew cheerful and energetic. I did not select anything to eat when I booked the tickets but ordered from foods available on menu inflight. The hot Italian veggie food was tasty and filling - about 8 AUD which is quite cheap. I found their menu to be reasonably priced. The leg space was sufficient. I observed that leg space of some seats (yellow) for which you need to pay extra was large especially the first row. When you book online you have options of paying by credit card or through POLI using your bank account. I chose the second option of going through bank and had to wait for more than 24 hrs for the bank transfer to complete and ticket delivered. I also had to do few follow-ups with their customer centre. If people are travelling within the next 2 or 3 days of booking I suggest to use credit-card which should result in a ticket immediately. Overall very satisfied with my first experience with Scoot and happy that I saved about $A350 for my one- way trip to Singapore by booking Scoot.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Cullen","United Kingdom","2014-09-01","I have flown Ryanair many times over the last few years and never really had a bad experience though it was clear they were pushing the low cost model to extremes. My most recent trip was the first since their change of direction and things have improved: best is reserved seats which makes boarding much more civilised the selling of food and other items seems lower key and the 'another on-time arrival' jingle is less irritating than it was - though I could still live without it. It is still a fairly basic service but not too dissimilar from that offered by other carriers on intra-European routes. Ryanair finally seems to be aware of what attracts customers apart from low fares and is addressing some of the issues I hope it continues.","","","Economy","","7.0","4.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Maria Elaine Cameron","United Kingdom","2014-09-01","FR5579 21 July returned 28 July on FR5578. My family and I travelled to Benidorm for 7 days. Our travel with Ryanair was less than perfect. On the flight over I ordered a small bottle of Prosecco the flight attendant went for ice and when she returned she knocked over the ice and in an attempt to catch it she knocked the bottle over which spilled over me. She did not apologise until about 15 minutes later and at the time she just picked up the bottle and said it is only a little amount. I had to get up and go to the bathroom to try and soak up some of the wine. Thankfully it was white wine. On our return flight I badly needed to go to the toilet the flight attendant was talking for a while with the co-pilot and finally I had to stand up. I was told from the toilet to sit down I was again told to sit as the co-pilot had to use the bathroom which he did however when he came out they again continued talking. I again stood up to be told sit again but this time she then indicated I use the rear toilet as the captain was to use the front facility also. (I was in row 9). As I approached the rear toilet the flight attendant there told me to go back to my seat I had to sit down the fasten your seatbelt sign was on I tried to explain and eventually stressed I had to use the toilet “now”. Then the attendant from the front called the rear and said to let me use the toilet which I did. The was very stressful especially in front of all the other people on board I do understand the need for safety on board a plane however the f act the staff have extended conversations amongst themselves as opposed to taking care of their paying clients speaks volumes. I will avoid using this airline again if at all possible I am extremely disappointed.","","","Economy","","5.0","3.0","1.0","4.0","","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","United Kingdom","2013-11-27","HEL-OSL on Blue1-operated 717. Very clean nice interior flight departed on-time and arrived early. Otherwise almost non-existent service. Flight attendants smiled and were helpful but SAS doesn't offer much else.","","","Economy","","6.0","4.0","4.0","1.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Racine","Canada","2013-11-27","After flying Singapore Airline from Singapore to Copenhagen this flight on SAS from Copenhagen to Paris in business class was one of the worst I have had. The purser was cold not a smile and would not attempt to speak anything else but Danish. When everyone left the aircraft once in CDG she hid in the galley not even saying goodbye! On this 1.5 hr flight to Paris the seats were exactly the same in business as in economy except for the middle seat being empty. We were handed a a carton lunch box with practically nothing in it. Luckily for us it was only a 1.5 hr flight. Never again.","","","Business Class","","","1.0","1.0","1.0","0.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Kusiak","Sweden","2013-11-25","Flight from LHR-GOT in ""Business Class"" or rather SAS PLUS Full Flex. SAS doesn't have a Business Class on European flights anymore. Very very old plane. Flight attendants behaviour like they don't care. Food service and quality very much below average. Flight on-time (only plus).","","","Business Class","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Jonathan Marshall","Saudi Arabia","2009-10-23","RUH-KUL-RUH appalling service I don't know how they get away with it. Flight delayed three hours leaving RUH absolutely no explanation or attempt to apologize. When we get on board they decide that it is free seating we sit anywhere (although we would have been more than happy with our original seating) then get told to move when I complain a supervisor comes on shouts at my family and I and than threatens to have us offloaded by the police. All in all it takes an extra hour to move everyone around and find enough seats (although even then some passengers appear to be seated in the galley the whole journey). Flight attendants have no concern whatsoever for safety never checking seat belts or providing extensions for children. Plane (747-400) in a mess with bits falling off inside the cabin. Return journey we have 1 business class seat and 4 economy - better (ie. on time at least and good service in business) but very rude attendants in economy demand my wife to prove we have booked the seats before serving a meal - only start backtracking when we realize that we also have a business class ticket. Although I am based in Riyadh I will try very hard never to fly Saudia again on international flights.","","","Economy","","","","","","","","","1.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","A Dron","United Kingdom","2009-10-23","Heathrow - Jeddah - Riyadh - Heathrow. Check-in at LHR for lunchtime departure was instant - no queue. Boeing 777 2x5x2 seating. Comfortable seats decent legroom economy about half- full. Newspapers offered (mainly Arabic) followed by soft drinks. Typical airline food. Seatback screen but not AVOD - system had to be re-set twice by cabin crew early on but otherwise no problems. Flight smooth with the exception of a couple of Arab children running repeatedly up the aisles - fairly normal on MidEast airlines where parents rarely discipline their offspring. Major stroke of luck on arrival at Jeddah as I was attending a conference for which Saudia was handling many of the arrangements so whisked through VIP lounge passport stamped and into a taxi within 20 minutes of getting off aircraft. Jeddah-Riyadh again a 777 an 80-minute hop. Aircraft packed which made the serving of a full breakfast particularly impressive : full marks to the cabin crew. Not a lot of smiles from them but understandable when concentrating on serving 300 people in such a short time. Riyadh-LHR another 777 but this time 10-abreast (3-4-3) and seats noticeably thinner and less comfortable. Felt as though there was around an inch less legroom too which made an appreciable difference. Cabin crew helpful: one FA volunteered that my seatback screen was not working and offered to re-seat me. Only problem was again children running around and one little girl was actually standing on her seat as take-off started. Toilets acceptable. In all a series of flights I would rate as better than average and around 30% cheaper than British Airways.","","","Economy","","7.0","","","","","","","4.0","1"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","Y Hamdi","Saudi Arabia","2009-09-17","My family went to Khartoum from Jeddah. The trip is only one and a half hours long but it was a disaster. Check-in staff at the airport had no concept of client service. Check in itself took about one hour because the system was down. Once my wife and kids (one child and one infant) boarded the plane they found that it was an old leased 747. They were seated all the way in the back - tables and footrests were broken. The level of service was extremely poor. Unfortunately the Jeddah - Khartoum route is completely neglected by Saudia in terms of quality standards (even though they are profitable routes) and i can't wait for the free-skies policy to take effect so that the competition either forces Saudia to raise its standards or to disappear. For me I have experienced similar problems on the Jeddah - Paris route and that's why I think that a three star rating is exaggerated - two stars maximum.","","","Economy","","2.0","","","","","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","N Lau","Singapore","2014-02-24","SIN-SBY-SIN on 30 January and 1 February. The SIN-SBY leg was okay - cabin crew forgot about my son when distributing children meals and only remembered when they saw him at the general meal service. One stewardess blurted out that they missed out a child another hushed her though I had already heard it. The service on the return leg was much better. Food was good though the portion size was rather small even for my 8-year-old. Seat pitch is comfortable with reasonable leg space. Would have rated them better if not for the lapse in service on the outbound flight.","","","Economy","","7.0","5.0","4.0","4.0","1.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","A McNicol","Australia","2014-01-08","SIN-DVO-SIN. This is a gem of an airline I have used this service to Davao on many occasions and always been extremely impressed with the staff food and aircraft comfort. When you consider that this is the only direct service into Davao from outside the Philippines it represents great value for money when compared to having to transit either Manila or Cebu.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","S Andrews","Australia","2013-04-21","Brisbane to Bangkok return. We paid $1430 for four of us to fly to Bangkok return. I had a couple of queries prior to flying and emails were promptly replied to and information provided. All four flights on time. The cabin staff were friendly and efficient. We did pre-order a meal Coolangatta to Singapore which admittedly I will not be doing again - the worst airline meal I have ever had. We learnt our lesson and didn't worry with the on board food service again. I noticed a number of reviewers complained about lengthy check-in queues - perhaps we were lucky but we had no such difficulties. I should mention that between the four of us we did only have 3 small backpacks which were less then 7kg in weight and we checked them in as cabin luggage. On the way home we did arrive at both Bangkok and Singapore airports quite early (around 3.5 hours) due to an early flight from Koh Samui and an overnight in Singapore. So we were the first ones to check in. this worked in our favour as we were for some reason automatically upgraded to the yellow seats on both sectors. they are definitely more comfy and have more leg room then the blue seats. However to be honest we are not big people (average height average build) so the blue seats were fine for us anyway if you were taller or bigger in size it may be more uncomfortable I guess. Overall we had a great experience with Scoot. The price was incredibly cheap at just over $1400 for four of us.","","","Economy","","10.0","4.0","4.0","2.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","C Leis","Australia","2013-04-18","Sydney to Singapore last August. Sydney ground staff were really good except for one. The seats were like concrete after a few hours. Taking the Kindle was a great idea. No inflight entertainment except at added expense. The food that passengers ordered at extra cost looked quite palatable. Cabin staff were really nice. Seats are a bit narrow. Leg room is constricted. Take a snack from the post customs food shops to get you to Singapore. If traveling on from Singapore allow time for possible delays. Changi Airport is user friendly. Free internet. Bus tours of the city. Movie areas for the kids. All of the International fast food outlets.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Collin","Australia","2013-04-16","We flew Scoot from the Gold Coast in early April and the experience left me feeling pretty flat. Serious delays on all 3 sectors. This airline seems to be regularly running late. The ticket price may be cheap but the delays make the airline poor value for money.","","","Economy","","2.0","3.0","4.0","3.0","1.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Meadows Sally","United Kingdom","2014-09-01","My experience of Ryanair was negative. The only saving grace for the company was the onboard staff particularly the chief steward who was polite friendly and helpful. The online booking I found absolutely puzzling. I travelled with Monarch on my outward journey which was straightforward and cheaper. As I was travelling around for a month beforehand the policy of having to print off the return boarding pass the week before you travel is ridiculous! The fact that if you can't do it you're charged is appalling! When I arrived to check in I was informed I had no baggage therefore I had to pay £35 more! The way I was told was very abrupt. My family with 2 young children had no seat allocation so had to wait for it to be sorted out. This despite having paid for the flight. Our checking in took in total over an hour! I travel around the world on a regular basis but will never use Ryanair again!","","","Economy","","","2.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Haig Gordon","United Kingdom","2014-09-01","Flew with Ryanir EDI to POZ KRK to RYG and RYG to EDI. All flights were on time with clean aircraft and attentive crew. I know you only get what you pay for but my family and I fly Ryanair regularly to visit family in Poland and I have never had cause to moan grumble or complain in over 30 flights. Make sure your bag is the right size and weight print your boarding passes or use the new app and turn up on time.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Anita Biressi","United Kingdom","2014-08-28","My journey from Stansted to Ibiza was ruined by drunken stag party members whose behaviour was completely disregarded by the air crew. It was evident from the beginning when the crew did a half-hearted safety demonstration that no-one had authority to run this flight. Passengers became increasingly distressed as the stag party shouted and swore aggressively ran up and down the aisles and openly drank from bottles of vodka while standing behind Ryanair staff. The crew evidently avoided eye contact no public announcements were made to warn them of the consequences and when I complained that the situation wasn't being managed staff simply ignored me. Although they did drag their feet bringing the trolley down the aisle they eventually served these men even more alcohol. This was a potentially very dangerous situation. On landing all of the men (aside from one who was incoherent and staggering) behaved perfectly properly as they exited through security to avoid arrest which suggests that they would have responded to warnings about their conduct during the flight.","","","Economy","","","2.0","1.0","2.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Jenkins","United States","2013-11-21","I flew business class from Newark to Copenhagen then to Moscow. Also flew from Copenhagen to Chicago. I would fly this airline again. Service was very efficient friendly staff always had a smile. Seats were fine and could recline all the way back. Loved the quilted blankets very warm and comfy. Food was top notch only way to fly is business.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Nancy Fong","Canada","2013-11-12","Chicago to Stockholm. We are Canadians and we compare it to charter airlines. The stewardesses were polite and fine however the seating was the worst. I think they shrunk the seat so they could fit more in. I am only 5 feet 2 and my whole thigh hung over the seat. I stood as much as I could like everyone else. The audio system was a joke from the 90's - it did not work for half of the programs and their attitude was ""oh well nothing we can do ."" Now know why the price was so cheap compared to the other European airlines. They also try to charge you for everything such as another bad plastic bottle of wine with your dinner. I get the impression they make sure that the meal is so vile that you have to come up half way thru the flight to buy chips and pretzels at really absurd pricing. Lots of mothers I noticed forced too do this during the flight. The only positive thing I have to say is they had up to date English magazines in the middle of the cabin.","","","Economy","","4.0","1.0","4.0","1.0","1.0","","","2.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","P Battershill","United Arab Emirates","2009-09-09","DXB to RUH. 20 minutes out of RUH we are served a lunch box - Iftahar meal for breaking the fast. On landing all lunch boxes are still with passengers tray tables are down seat belts are not checked prior to landing. Safety is not a priority. RUH to DXB late afternoon flight. Still Ramadan. Just prior to take off cabin crew serve us dates and a glass of water - for breaking the fast. Cabin supervisor decided it was time. 40 minutes after wheels up they announce the breaking of the fast. Obviously no concern for safety standards as pax placed their tray tables down to put their water and dates on during take off. Where are the CAA safety inspectors when you need them.","","","Economy","","3.0","","","","","","","4.0","0"
"saudi-arabian-airlines","/airline-reviews/saudi-arabian-airlines","Saudi Arabian Airlines customer review","D Houlihan","Ireland","2009-08-02","LHR-RUH C class I was upgraded and delighted to get it. About 14 passengers in Business class and 6 were children under the ages of 6 - who were let do what they wanted causing major annoyance to other pax. Parents didn't care less and crew did nothing to stop them. Food was good being Saudi no booze but plenty of other options etc Avod available though choice not great! New seats lie flat seats in First as are business - I see that in economy that was ere known for the 34"" pitch is not any more - with 10 seats across instead of standard 9 across and 31"" pitch. Some staff work hard male crew looked fed up and did little but chat amongst themselves. Overall Saudi are cheaper they give a a strong 3 star product and service.","","","Business Class","","7.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","L Ha","Australia","2013-12-29","SIN-KCH. The plane was a full one but the SilkAir crew handled the crowd professionally. The four lovely air stewardesses greeted and smiled all the time which resonates with the company's latest campaign ""Feeling Home Onboard"". The only downsides are: The crew should speak better English and when the leading air stewardess made any announcement she should needed to be a little louder. Other than that a simple pleasant short flight which I enjoyed.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","B Sharma","Singapore","2013-12-12","I flew SIN-CJB-SIN in Economy Class on November 17th and 29th. I have flown on this route twice before (in 2009 and 2011) but the flights had since been retimed to be more convenient. Both flights were close to 100% full. The aircraft were two very new A320-233s (9V-SLR and -SLQ respectively) and each flight took just over four hours. The Economy Class seats were fairly comfortable with adequate lumbar support and average pitch and legroom. Seat recline was limited though. One of my biggest gripes about flying with SilkAir is the lack of in-seat screens which many other airlines in the region and worldwide have fitted in their narrowbody Economy Class cabins. In- flight entertainment was the Silkwinds magazine (a fairly interesting read) and overhead screens showing silent films which in my opinion is insufficient for any flight of over two hours in duration. Drinks and a packet of nuts were offered a few times during the ascent cruise and descent and at mealtimes. The meals (lacto-ovo vegetarian in my case) were satisfactory though not as good both in terms of quality and quantity as the meals served onboard parent company Singapore Airlines' shorter flights. It is worth noting however that all service was conducted very courteously and to very high standards. Also worth noting is SilkAir's new 30 kg checked baggage allowance which I found very useful. All in all for the price paid (S$641.80 round-trip per adult) SilkAir offered fair value for money - though I hope to see an improved onboard product with the arrival of the airline's first B737-800s next year.","","","Economy","","7.0","4.0","5.0","3.0","2.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","M Huntly","Australia","2013-04-14","Traveled on March 25 Sydney to Singapore and have no complaints with our flight at all. Flight left about 10 mins early and arrived into SIN on time. Booked the extra leg room seats up front and the additional cost was worth it. Airline food is airline food when sitting in economy with any airline not to flash.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","A Karmela","Australia","2013-04-02","Flight from Sydney to Singapore on Feb 21 2013 was 10 hours delayed no text message nor email prior to this and no offer of apology or any meal vouchers. Upon boarding passengers notice a lot of empty yellow seats in the middle whilst everyone was cramped seated right at the back then asked the crew to transfer to which they replied ""you have to pay extra A$68"". After all the taxes and their add ons fees this airline is not cheap. We missed our connecting flights hotel pick up and a night accommodation with no apology. Never again.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Audrey McCann","United Kingdom","2014-08-28","We flew from Edinburgh and got there in plenty time. Queue was not at all bad. Service was excellent. On the way home from Lanzarote the queue was again not bad service was good. I also have to say that the cabin crew on the flight from Lanzarote to Edinburgh on 18th August were brilliant they were attentive cheerful and very helpful.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Chinnery","United Kingdom","2014-08-28","Travelled 24/8/14 FR8747. The return to Stansted on Ryanair from La Rochelle was ok. The experience at La Rochelle was ok and the inbound flight arrived 15 mins early. Boarding began at 10 for our 10.30 flight. The doors where shut at 10.30 and the safety demonstration was played in English and then French. We were off around 10.35 just 5 mins behind schedule. The inflight service began with drinks and snacks. I had a pepsi which was in a small can. Then the duty free service before rubbish during our decent over London. We landed just before 10.45 10 mins early. Yet again no fanfare but a little announcement about there low fares and the fact they have a 90% punctuality record. Overall they just get you there on time which is really all that travel is so I would recommend them if you are on a budget or Stansted is your local airport.","","","Economy","","7.0","2.0","2.0","2.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Thelf","United Kingdom","2014-08-28","I would never fly with them again. We were left on a plane in the heat of the Italian summer (with no air con on) whilst they fixed a 'technical issue'. We were left for 3.5 hours and we're refused a glass of water. In the end my cousin had to argue with the staff to be allowed off the plane and she went and bought bottles water for all the passengers out of her own money. No apology has ever been given!","","","Economy","","","3.0","1.0","2.0","","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Lise Omdal","Norway","2013-11-11","Cabin crew attentive but not particularly friendly. Old aircraft. No Wifi. No entertainment system. No more leg room than low cost airlines although considerably more expensive tickets. Free coffee/tea but food expensive.","","","Economy","","5.0","2.0","4.0","3.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","V Peang","United Kingdom","2013-11-10","ABZ-SVG. Check-in was good. Boarding was not much of a hassle. Aircraft aging and dirty. Restroom was smelly as not cleaned property after the last flight. Not even snack or soft drink available onboard only tea coffee and water offered free of charge. This seems unacceptable while the price is similar to other airline I always get at least a can of coke and a pack of peanuts from the likes of AF LH and BA. It was an hour flight. So nothing else to comment. But definitely not recommend SAS for this route!","","","Economy","","4.0","3.0","3.0","0.0","0.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","United Kingdom","2013-11-04","LHR-ARN-HEL-OSL-LHR impressively for SAS all sectors were on time and service on-board was very friendly especially on the Blue1 Helsinki flights. Flying SAS is basically like flying an LCC but you do get newspapers a bag to check roomy seats and lounge access (for *G or SAS Plus customers) so it's not all bad. SAS is very competitive with Norwegian on the HEL-LON route these days so it's a no-brainer. Only minus is that the BOB is very overpriced (think Scandinavian prices!) and not very fresh; my 9 Euro Caesar salad was wilted and practically damp.","","","Economy","","6.0","4.0","4.0","2.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Tercon Bojan","Singapore","2013-12-09","Flew SilkAir from Singapore to Kathmandu and back. It was an A320 with very generous legroom in its economy class. The service was solid the meals were OK (although the meal out of Kathmandu was less good than the one out of Singapore) and although there is no in-seat IFE system time flew by quite quickly. Nothing extraordinary but good enough!","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","P Hillier","Australia","2013-11-21","Hanoi to Singapore - excellent service - polite and attentive. Flight not full so able to move around the cabin and find a seat without someone next to me food and drinks absolutely fine. Great value for money. Would definitely fly Silk Air again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","P Hillier","Australia","2013-11-18","SIN to Chengdu on 10 Nov 2013 - first time with Silk Air and very pleasantly surprised for a low cost carrier - excellent service food and drinks good.","","","Economy","","7.0","3.0","5.0","5.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","John A Sagnol","Australia","2013-03-26","Flew to Singapore with our 3 kids the flight over was quite pleasant we paid extra for yellow seats with more room which made a lot of difference. The business class seats were available for a $100 upgrade which came with free lease of ipads. Stewardesses were very polite although a little difficult to understand. Meals were pretty good. Flight home was late at night - a little cramped with 2 adults and 3 kids on 4 seats while everyone else had 3 seats to themselves to spread out and sleep. A lot of people whinge about this kind of airline but you get what you pay for! We got value for money and would not hesitate to fly with them again!","","","Economy","","8.0","3.0","3.0","2.0","2.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Stephen Sim Chee Kiang","Singapore","2013-03-25","Travel from SIN-Qingdao on a Boeing 777. Booked ScootBiz seat and it was more like Economy Plus. Ground crew was slow in checking-in it was a near full flight of over 300 passengers and took almost an hour to clear everyone. Allowing 15kgs cabin baggage is a grave mistake as most passengers on this flight brought in at least 2 pieces of baggage each making the clearance extra slow at the screening area. Those who board plane later had no space left for their baggage. Aircrew was not well trained the worst I've encountered in a budget airline. I could hardly understand the announcement in English with a heavy Japanese accent. Announcement in Mandarin was also below standard.","","","","","5.0","4.0","2.0","4.0","3.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Shobnom Zerin","Singapore","2013-03-20","My husband and I travelled to Sydney from Singapore on 9th March 2013 and returned from Sydney to Singapore at 16th March 2013. My expectation was pretty limited. We took a neck pillow and warm clothes to overcome the seat discomfort and temperature issue. We didn't hear any annoying call bells (accidentally pressed) either. Cabin crew were good as well. One disappointment might be the food which was not the dish we selected while buying tickets and also it would be too spicy for some people. Overall journey took 40 minutes more than the scheduled time. When coming back to Singapore the flight was delayed 35 minutes. We were fortunate enough to have no luggage issues.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Robertson","United Kingdom","2014-08-26","We have flown Ryanair many times without problems. If you know what to expect then you wont get disappointed. However upon arriving at East Midlands airport for our flight to Tenerife South recently with plenty of time to spare we found that there were 12 flights departing at roughly the same time. 12 flights of people that needed to check in and clear security before boarding. It seems that Ryanair just bung everyone together regardless of which flight you are on Some people were panicking as their flight was taking off soon and were stuck at check in when asked to jump the queue were told they would have to wait like everyone else! It took us 2 hours to get through check in and clear security. Queues were snaked round the airport (although admittedly this is not Ryanair's fault!) but a better system needs put in place for Ryanair check in. We managed to get to the boarding gates just in time albeit at the end of the queue. There we were kept waiting for 20 minutes as staff now needed hand luggage to put on the hold. The staff member was very aggressive and rude to us trying to grab our bags to put in the hold we told her that we needed the bags for inflight and one contained valuables that we wanted to keep with us. She tried to snatch my husbands backpack from his back and took my daughters small suitcase from her before I took it back. We eventually offered one bag but I had to remove everything that was needed and carry it in my hands she wouldn't even give us a carrier bag. She went up and down the last remaining passengers trying to grab peoples hand luggage but as nobody else would offer a bag she came back to us telling us she needed our bags we refused but She wasn't having any of it and barked at us we didn't have a choice as we were at the end of the queue and if we didn't put our hand luggage in the hold we would be fined £60. Her attitude was appalling and if she'd have asked politely we may have tried our best to accommodate her request. She wouldn't let the last people through the departure gate thus holding up the flight until she had the bags But no way were we giving up our remaining (small) bags. We eventually got on the bus to the plane and on the flight there we sat for another 20 minutes before actually taking off! It was never made clear that only the first 60 passengers were guaranteed to take their hand luggage. Yet on our return flight home everything was smooth queues moved quickly and staff were very pleasant helpful and polite. We packed our bags accordingly and offered our hand luggage for the hold. We fly Ryanair because it is cheap but cheap doesn't mean but I expect to be spoken to like dirt from someone's shoe!","","","Economy","","6.0","2.0","2.0","2.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Davidson","United Kingdom","2014-08-26","Just flew from Faro to Londonderry and I have to say that I was extremely surprised at the standard of flight and service provided having never flown with Ryanair before I was more than dubious about the flight but having taken priority boarding and allocated seating I could not find fault with any of the procedures. My husband and I definitely rated it much higher than are outward journey with Easyjet so my advice is give Ryanair a chance and like me you may be totally surprised with the quality.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Perry Kieren","United Kingdom","2014-08-26","FR505 Bristol UK to Dublin IE August 19th. With all the bad press and negative reviews about Ryanair I vowed never to fly with them. However on balance it was better than expected. Friendly flight attendants and apologies about the slight delay on departure. There was enough leg room for my liking even being a male of average height and the aircraft was clean. The only thing I would do is remove the garish yellow. But that's a matter of taste. Ultimately exceeded my expectations so kudos to Ryanair. I think the key is to stick to the rules which have been relaxed slightly recently and you'll be just fine. Wouldn't really advise priority boarding as it was pointless with seating now being allocated.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Georgios Vrontos","Greece","2013-10-29","ATH-CPH-HAM 2 sections were delayed CPH-HAM = 40 minutes CPH-ATH = 20 minutes. Weather was not the problem for the delays. The airline is indifferent service is minimal offering only cup of coffee. You have to pay for the food. Riding a bus could be more interesting. Airplanes were A321 and CRJ900 clean and ok. I could travel again if the price is right.","","","Economy","","4.0","4.0","3.0","1.0","0.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Martin Nielsen","Denmark","2013-10-22","Copenhagen - Chicago San Francisco - Copenhagen. The entertainment system was really poor. Though it had some of the new movies you couldn't stop rewind or pause. So if you wanted to see a movie from the start you had to look when it was nearly finished and then start to watch the entire movie better take your toilet visit before! The plane was alright but the service was poor to. 2 meals on a 10.5 hour flight and only 1 time in between we got something to drink. I asked for a Coca Cola and got it but it wasn't normal procedure that they gave out sodas / alcohol. I've had much better flights with Virgin in the past and would do them again if possible.","","","Economy","","6.0","2.0","3.0","2.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Gilchrist","Canada","2013-09-29","SK4758 11 Sep FRA-OSL. 737 was looking very tired and there was no demarcation between business and economy. The middle seats in business were not identified and in fact I was assigned a middle seat. Legroom was poor. Business class passengers were offered the standard for-purchase fare but did not have to pay. No linen no glassware - nothing. Crew was given nothing to work with for Business Class customers. Would avoid SAS domestic/European business class. LH and OS are far superior.","","","Business Class","","4.0","2.0","4.0","2.0","1.0","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Megs Siem","Australia","2013-10-07","I was travelling from Singapore to Manado 30 April and 21 June. It was amore than 3 hour flight. It departed from Changi at 9am. Everything was fine except the in-flight entertainment was quite boring. This made the trip seem longer and boring. Wish there was a movie. If this was an evening flight passengers would be resting or sleeping.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Al Brown","Australia","2013-09-24","Have flown with Silk Air many times on the SIN-PNH route but have not wrote a review before. The service has always been good and plenty of leg room. The food and drinks are just right for this short 1hr 45min flight. The return to SIN this time was hampered by bad weather and we were delayed 15min landing but the pilot managed to keep clear of the worst and kept us informed. There is no in flight entertainment as such but I'm aware of this and have my ipod and book. Will fly Silk Air again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Chris Ford","Australia","2013-09-08","Return flights from SIN to Penang in early September travelling as a couple with two kids under 2. Just like it's big brother SQ Silkair maintained it's excellent approach to customer service. Attendants were patient and accommodating in helping with our two little ones offering toys and baby food as well as blocking a seat next to us. On the return flight I left a carry on bag on board and didn't realise until we had reached LHR! By the time I was able to access email there was already a message from the airline saying they had the bag at Changi and asked how they could get it back to me. I asked if it could be forwarded to Munich the next step on our itinerary and they have arranged it. Outstanding.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","C Ivanusic","Australia","2013-03-18","Flew Scoot from Gold Coast flight on time but the horrible weather on the Gold Coast was lucky to leave on time. Had Scoot through for our onward flight to Bangkok but the transfer lounge was so far away and the queue took too long that it would have been just as quick to go through Immigration and rebook in. Flight to Bangkok was good and on time. We flew back to the Gold Coast with Scoot and the night time flight was good with a bit of extra space not all seats full and I felt comfortable in my seat. Flight was about 20 mins late. So our experience was good and for the money excellent value for a budget airline.","","","Economy","","8.0","4.0","3.0","0.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","George Santo","Australia","2013-03-08","Our initial flight from Bangkok to Singapore was delayed 4 hours. This of course is fine and expected with budget airlines. However we had a connecting flight from Singapore. The staff at Bangkok airport told us that it was ok because the connecting flight would wait for us hence we didn't make any arrangements (eg book a hotel or another flight). However when arriving at Singapore at 2am we were told the flight had left and that we would have to wait until 2am the next morning. We were also told that we had to check in 10 hours before our next flight to guarantee a seat. Ground staff explained if we wanted to we could book another flight and receive a full refund for our Singapore to Sydney leg. Many passengers did and did not receive the refund.","","","Economy","","2.0","3.0","1.0","3.0","0.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","C Byrne","Australia","2013-03-05","We flew from Tokyo to Taipei Taipei to Singapore and finally Singapore to Sydney. Each flight was terrible with each at least 20mins late. The old re-branded 777 planes are falling apart. The staff were extremely rude and unhelpful. After flying multiple airlines Scoot was by far the worst! Never again. 787 or no 787's the new planes wont fix your poor timing and service.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Smyth","United Kingdom","2014-08-26","I use Ryanair regularly flying from Dublin to the Netherlands. You get what you pay for. Fast boarding a flight with reasonable service and quickly into the terminal once the plane has arrived. The staff aren't particularly friendly and clearly look as if they are under pressure for the entire flight. Upon reaching the gate the flight attendants have often told passengers that they only have 20 minutes to get the plane turned around and to get off quickly once the doors are opened. This often leads to a push when getting off. To avoid this I remain seated until people have started getting off. Because of the short turn around time it isn't unusual to find some else's rubbish in your seat pocket however flight attendants do go round with a rubbish bag before the end of the flight so it's caused by inconsiderate passengers rather than the airline. Overall if you just want to get there on time and you are not concerned about the service fly Ryanair.","","","Economy","","5.0","2.0","1.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Barclay","United Kingdom","2014-08-26","Flew out of Stansted to Tenerife on 10th Aug. Got to Stansted early hours of sun morning to be met by a horrendous queue of 8 or 9 different flight destinations being queued at the same 3 desks. After being in the queue for roughly 30 mins a staff member called 5 flights to a separate desk to check in we did this which seemed to take an age. Finally we got our baggage in and we get to the gate and board the plane and were met by another massive queue through security. Ran towards the gate had to get on a train to the gate. When we finally got to the gate the flight had gone 10 very bemused passengers had also missed the flight. we all got directed to customer services. We were taken to the wrong desk and queued for 30 mins then got taken to the right desk. Another huge queue. When we got to the front the staff just said next flight is Tuesday at a cost of £440. No explanation of why the flight had left early and left so many people behind. This was a horrible experience and not the start to a holiday anybody should have to go through.","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Barclay","United Kingdom","2014-08-26","Just got back from Tenerife. What a horrible flight no coffee no hot chocolate only half the selection of hot food - no sandwiches. To top it off Ryanair ran out of toilet roll. But they had plenty of fags and booze and not forgetting the scratch cards. Never again. To be honest it shouldn't be called a budget airline either not at the price I paid.","","","Economy","","","2.0","2.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Felix Hofer","Austria","2015-07-25","Singapore Airlines is one of the best airlines i've ever flown, for me it's the best airline in Asia but why? 1. service on board is perfect 2. crew is friendly 3. food is very good for ECO 4. IFE has much to offer for everybody and is up to date with regards cinema films 5. groundstaff knows how to board the plane efficient and fast!","A380","Business","Economy","HKG to SIN","10.0","4.0","5.0","5.0","4.0","4.0","5.0","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Evgenia Bragina","United States","2013-09-29","Chicago (US) to Moscow through Stockholm and back from Moscow to Chicago. On the way back I had to change planes in Oslo and then in Copenhagen. When I got to Oslo from Moscow they said I must have a Schengen visa (I am a Russian citizen). I tried to explain that I was just changing planes in Europe and going to America. However policemen in Oslo explained that if I travel from one Schengen country (Norway in this case) to another one (Denmark) I have to have a Schengen visa even if I am not leaving the airport. Luckily a visa was issued and they even held the plane for me. I made it to the US. In Chicago my luggage was still in Oslo. What I don't understand why SAS didn't tell me anything about the Schengen visa when I bought a ticket on their website. I don't think I will fly with them again.","","","Economy","","2.0","3.0","5.0","4.0","2.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Magnus Gustafsson","Sweden","2013-09-25","Return trip Stockholm-Copenhagen Sep 25 2013 (SAS Plus) for a short business meeting in Copenhagen. Everything was very smooth and efficient and the staff were very friendly as always. The airplanes on this trip were Airbus A320 and A321. The A320 though not new had a fresh interior but was equipped with the dreadful budget Recaro seats that feels sitting on your local bus. The SAS A320s are not equipped with any overhead monitors. On the way back to Stockholm I travelled with the A321 quite similar but equipped with overhead monitors. The A321 is also equipped with Recaro seats but with slightly better padding but obviously worn since they have been around for some years by now. Generally the trip was good mostly thanks to the very professional and friendly staff. The level of service offered in SAS Plus (Business Class) is however not what would be expected from this generally well-renowned airline. To me it seems that SAS has decided to become a low-cost airline for the intra-European traffic unfortunately with service levels below the average.","","","Premium Economy","","6.0","3.0","5.0","3.0","1.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","N Ledwell","Australia","2013-08-29","SIN-HKT return on A320. A great experience! Friendly helpful staff with bright clean comfortable cabins and nice food. Both flights on time and the aircraft were spotless. I hope I get to fly with SilkAir again!","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","E Santoso","Indonesia","2013-08-18","SIN-SUB in Economy Class. Flight delayed by 15 minutes and the pilot made an apology to all passengers. The in- flight service was better than SIA. FA were friendlier and attentive. Food was tasty but there are no PTV. Overall it was a pleasant trip with Silk Air.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","B Blanchette","Australia","2013-03-04","Recently my wife and seven other members of my family flew from Surfers Paradise to Singapore. The plane was late leaving Australia and on arrival we were to get a connecting flight to Thailand. On arrival and with great difficulty we found out that along 45 other passengers were left stranded in Singapore. We found out this happens quite often. The staff did not want to help us or even discuss the matter. The extra expense burdened on us. Never again will my family travel budget airlines.","","","Economy","","2.0","3.0","2.0","3.0","0.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","A Yates","Singapore","2013-02-26","Flew Scoot Sydney to Singapore 2pm flight. Checked in at 12 and told flight was delayed 2 hours. Boards showed flight boarding so went to boarding gate only to be told flight was delayed again - no one knew why. 2 hours later we got to board. Sat on the plane for almost an hour before we took off. My first son flew two weeks later - his flight was delayed by an hour - boarding was chaotic whilst every friend and his brother tried to rush onto the plane irrespective of a zone call. My daughter in law flew in last week Friday. Arrival time was 7pm. Looking online we saw the flight was delayed by 2 hours. We arrived at the airport at 9pm - flight board showed arrival as 9.15pm. At 9.30pm arrival time was changed to 10.22pm! Delayed 3.5 hours! Hugely unimpressed with Scoot.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Nick Warner","United Kingdom","2014-08-20","This airline continues to show it has no interest in customer service or staff training. Only bottom line. After arriving at Stansted 3 hours before the flight was due to depart we arrived at the boarding gate during final flight call. Why? Because of the throng of people Ryanair euphemistically call a queue attempting to check- in their bags at their bag-drops manned by the Ryanair Gestapo. It appears these rude unhelpful staff's main training was on extracting extra cash wherever it is physically possible. To watch so many people removing items from hold bags only to add them to their cabin luggage is farcical. Or would be if it wasn't so sad. In my own case my bag was 5kg under and my travelling partner's was nearly 1kg over. No problem you would think there is still a net difference of -4kg. But no as the tickets weren't booked on the same reference number we were deemed to be travelling separately. Even though we had booked seat numbers next to each other and paid the extra we were still flying separately according to the misery behind the counter. Ok so it's no real effort to undo her bag remove a few bits and put them into the bag you are going to take into the cabin with you. But multiply that with the amount of people doing the same and you soon end up with massive queues. And both bags are going onto the plane anyway! Fortunately flying back was with EasyJet who managed the same procedure in less than 15 minutes. I know who I will always use in the future.","","","Economy","","","3.0","1.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Chinnery","United Kingdom","2014-08-20","This flight is OK. The new Ryanair is the same quality as easyjet or Norwegian. There are improvements which made the journey fine and we will fly the airline again. We got to new Stansted airport and the experience was OK. Boarding opened 1 hour before and began 40mins before. The plane departed on time and smoothly. There are no advertisements on the overhead bins and there where no scratch cards. An ok trolley came with food for sale. OK priced. Better than the airport. We landed 15mins early and no fanfare? It was a shock but fine so you don't wake up suddenly. It was a good trip with an improved service. Travelled 17/08/14 STN-LRH 07.30.","","","Economy","","8.0","2.0","2.0","4.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Timotheus Krahl","Malaysia","2015-07-25","Flying Silk Air to Singapore and connecting from there to Adelaide. All went well, good food, friendly staff, but was hoping for a refurbished plane - nevertheless, for Economy Singapore Airlines is very comfortable.","A330","Solo Leisure","Economy","Kuala Lumpur to Adelaide via Singapore","9.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Nicholas Tan","Singapore","2015-07-20","SQ978 from Singapore to Bangkok. Flight arrived 10 minutes ahead of schedule on 13 June 2015, flight attendant was polite and friendly. I ordered the seafood meal and it was delicious. On 19 June 2015 on the way back from Bangkok seafood meal was good and very tasty. It was my fathers birthday and the cabin crew helped to it a special flight and to surprise my dad. In-flight entertainment offered lots of movies. The cabin crew on SQ978 offered top ups of my tomato juice without me having to ask. Economy seat is clean and new.","A330-300","FamilyLeisure","Economy","Singapore to Bangkok","8.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Magnus Gustafsson","Sweden","2013-09-25","I travelled with SAS ARN-FRA SK635 B736 September 17 2013 in SAS Plus (former Business). As always everything worked smooth and efficient but nothing extraordinary. The impression when travelling with SAS is for me that the staff are at the level of the highest ranked airlines in the World but their only tool is is their outstading charm. The intra-European concept by SAS with SAS Plus and SAS Go is equivalent to what we Europeans normally expect on our charter holidays. SAS please reintroduce the well renowned Business Class within Europe.","","","Business Class","","5.0","2.0","5.0","2.0","2.0","","","2.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gary O'Toole","United States","2013-09-22","R/T September 2013 between SFO and CPH. Thought the service was our worse airline experience ever. In coach in both directions about an hour into the flight they served us a meal (just okay) and included a drink of choice and around 2 hours prior to arrival we got thrown (literally) to us some sort of ""wrap"" which was basically not edible. And that's about all we ever saw of the attendants. If we wanted something we were told to visit them in the back of the plane and bring money as nothing was free of charge. On the flight from SFO to CPH my wife's inflight TV didn't work. They didn't offer her anything in lieu of this just shrugged their shoulders. And the sets that did work were really poor quality. I flew SAS quite a few times 20 or so years ago and I bragged to the wife on how good they were going to be. Was I wrong!","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Anton Gautama","Indonesia","2013-07-30","Thu 25 July 2013 I flew (MI 221) from Surabay to Singapore. During the meal service it was surprising that they just passed me by without offering anything. All passengers in front behind and next to me got offered the meal. They were 2 trolleys with 4 stewardess. When they passed me by I called one of them and asked if I could talk to their supervisor and again surprisingly they still did not notice that I haven't been served.","","","Economy","","2.0","3.0","2.0","2.0","2.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","S Fletcher","United Kingdom","2013-07-24","SIN-CEB return flight on SilkAir flight was punctual. Seating was good but food service was somewhat disappointing. Entertainment is provided on shared drop down screens but no sound! You watch programming in silence. Silkair is claiming to be best regional airline but service provided is only on par with other budget carriers such as Cebu Pacific. Cost of flights are vastly greater than the other low cost carriers who offer comparable service and only becomes a viable choice when used as an add on flight to Singapore Airways flights.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","K Goh","Singapore","2013-02-25","I have flown Scoot with the whole family twice in the past 3 months from Sydney to Singapore and then the reverse. The ground service is poor. Long queues excessively long times to check-in (stood at check-in for 45 mins). On one occasion we arranged for Scoot to have someone assist my non-English speaking cousin to take her through customs and on to the plane. When we got to the airport our assistance had not been assigned. We waited until the queues had vanished from check-in and the counter staff simply ignored us and went on with their other duties. t is impossible to get through to their call centre - they seem to be perpetually experiencing a high volume of calls never mind the time. I've tried calling at around 9pm Sydney time 6am Sydney time and about 2pm Singapore time. Only got through once at the 6am timeslot and only after been put on hold for 45 mins (time by Skype).","","","","","","5.0","3.0","2.0","1.0","","","4.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","S Wylie","Australia","2013-02-21","ScootBiz from Gold Coast to Singapore return. Dedicated lane for business check-in and express lane through immigration at GC all a bonus. Booked the rear seats in business class and found them very comfortable and better than Jetstar business but not as good as Air Asia X business class. Food was not appealing and very basic but for under $500 dollars one way was not complaining. The staff looked very young and were helpful but not of a standard of usual business class but once again its a low cost airline. I enjoyed a nice sleep travelling in both direction and was very refreshed on landing. Food and drink on plane was expensive especially water. Major complaint was after getting on and off plane before everybody else when collecting bags both times my bags were last to appear on carousel. Long wait and then long wait at immigration.","","","","","9.0","4.0","3.0","2.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Bob Ng","Singapore","2013-02-20","BKK-SIN. Service staff very slow in handling check in. No premium lane for immigration and no lounge for biz class. My luggage tag was lost by scoot and needed replacement. Onboard head crew asked what meal I would like told her I had pre-ordered my meals but that menu had changed. However I had paid for the premium meal. I requested for the code for inflight entertainment I tried to press the call button but no crew responded the lights were on for an hour. The food was similar to economy class. Seat was slightly bigger. My luggage came out last as there is no priority for biz class passenger.","","","","","","3.0","1.0","2.0","1.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Nobbs","United Kingdom","2014-08-20","STN-DUB-STN; I was expecting the journey from hell on the way out but in fairness the outward journey was far from unpleasant however the seat wasn't brilliant it was harder than a rock however there wasn't much in the way of on-board advertising on the way out and we were in Dublin on time. The return flight a few days after was quite badly delayed we were probably in the air about 30 minutes after we should have left Dublin. We did board and got underway after a while but there was the substantial delay (which went without explanation) and then they had the audacity to start flogging superfluous amounts of miscellaneous tat. After spending an hour in a queue in Dublin T1 I don't want perfume or scratch cards I want quiet! Ryanair are perfectly okay for those who want a cheap holiday but I would much rather pay the extra and fly with either BA or Aer Lingus from Heathrow.","","","Economy","","5.0","2.0","4.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Young","France","2014-08-20","La Rochelle to Dublin. I was not expecting much and got less. First ticket was no bargain only flew Ryan because US friends had already booked return to France. Priority seating is a complete waste of money. By the time your in the last cattle call line it's ignored and not enforced. Seats do not recline there are ads on the overhead bins and seat backs. Hard working crew but constantly selling everything from food perfume lottery tickets to charities total chaos. I am not a picky passenger flew 30 years non-revenue expecting little on no service. For the stress it would not be worth flying Ryanair again if the seat was free.","","","Economy","","","2.0","2.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Butler","United States","2015-07-15","Singapore Airlines is a wonderful long-haul airline to fly. The legroom and footrest are great, the food was excellent and the menu was very nice. The service and the entertainment was excellent. Music, movies, shows and games on the screen. Yet there is a smaller selection than on many other airlines.","A380","FamilyLeisure","Economy","LAX to NRT","9.0","4.0","5.0","4.0","4.0","4.0","3.0","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ian Chow","Singapore","2015-07-13","Once again great service. The 2 hour delay prior to take off was a long wait, but the captain apologised continuously and instructed the crew to continuously pour drinks, even the inflight entertainment system was on throughout. Flight was smooth, captain occasionally made an announcement to update passengers on the flight status. Turbulence was predicted before hand which gave both the crew and passengers ample time to return to their seats","A380","FamilyLeisure","Economy","Singapore to Hong Kong","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","United Kingdom","2013-09-22","ORD-CPH-HEL. The first sector was the late-night departure on one of SAS' ageing A340-300s. Seats rather uncomfortable but rather spacious. On-time departure and arrival. Staff service was rather unmemorable but I liked the touch of including a bottle of water in each seat pocket on departure. Dinner was fine breakfast was an inedible sandwich. But as there's no competition on this specific route SAS is the only way to go. CPH-HEL flight was uneventful very pleasant flight attendants clean cabin but buy-on-board food is expensive and not fresh. SAS didn't live up to expectations.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mattheus Eneke","Sweden","2013-09-18","Travelled from Copenhagen to Arlanda. Check in was ok with no technical issues like last time. Aircraft was an old MD 80 which looked like it had seen better days with some odd rust stains inside. The seats were a bit uncomfortable and there wasn't much room to move your legs. Cabin crews were friendly but looked tired and it felt like they were not 100% engaged with the passengers but I suspect that this was their last flight of the day. The flight took about an hour which were very pleasant and was very satisfied that we arrived 8 minutes early. Overall a nice short flight.","","","Economy","","7.0","1.0","3.0","1.0","1.0","","","2.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","W Coulton","Australia","2013-07-17","Singapore-Chiang Mai-Singapore as part of a Singapore Airlines codeshare ticket. Flight to Chiang Mai was a little late departing but flight back to Singapore departed on time. Both aircraft very clean and well presented. Cabin crew were very friendly and responsive to any request. Legroom quite acceptable for a regional airline. Food was also very nice and actually more than we had expected. If these two flights were typical of Silkair we would be very happy to fly them again anytime.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Rishab Roy","Singapore","2013-07-15","Flight 488 from Singapore to Kolkata. Flight was a night flight and was very comfortable. It was very easy to fall asleep since the seats were comfortable as well. The food served was satisfactory. There was a shared entertainment system showing some TV shows. Flight did not have a personal entertainment system but I like the atmosphere without a personal TV. Flight was very comfortable and I would fly with them again.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","L Y Chiew","Australia","2013-02-14","Flew from Singapore to Sydney on 29/1/13. Check in was slow - one of the ground staff collected our passports and about another 5 people at front of the queue took them back to the counter the person at the counter flipped through the passports put a sticker on the front and then the passports were returned. Yet when our turn came to check in there was no apparent time saving. The check in staff were inappropriately dressed they were indistinguishable from general airport workers. Onboard we had ordered the blanket sets and had to ask 3 times for them although they did apologise when we finally received them. The overhead reading light switches on the arm were very sensitive so that every time you press against the arm the light would come on. The inflight crew were polite and helpful.","","","Economy","","6.0","3.0","3.0","4.0","0.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","S Tedi","Australia","2013-02-07","Last night I received an email saying my flight from GC to Singapore at 9am had been delayed until 2pm. Arrive at check in desk only to be told that it has now been delayed until 6pm and that that's not a guaranteed time. Never mind the 2 onward flights I'm going to have to miss and non refundable accommodation on top - what I want to know is why were customers not emailed on the additional delay? The opportunity to arrange not sitting in this airport would have been welcomed. You forget that many of your flyers are from Brisbane - we can't exactly hop in a cab and go back home. Up until this point I've had a relatively good experience with this airline.","","","","","3.0","3.0","4.0","3.0","2.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","M Lynch","Ireland","2013-02-06","Booked to fly from Gold Coast back to Singapore turned up at the airport to be told that flight was delayed. Original flight time was 9.15am and new time was now 6pm in the evening - told that I had received an email which I hadn't neither had the other 20 people who were also there to check in - no apology no vouchers only told to return to the airport at 4pm. I had a connecting flight from Singapore to Frankfurt at 12pm that night and told Scoot staff that I would miss my connecting flight they weren't bothered when I pushed about returning at 4pm the staff member finally admitted that they didn't even know if they flight would go at the proposed time that evening as the plane had to come from China and hadn't left there due to a snowstorm! Had to go to Air Asia and pay for a flight to Kuala Lumpur and then another flight with Tiger to Singapore to get back in time. NOT worth the cheap fare won't be flying with them again.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D O'Hagan","United Kingdom","2014-08-20","Leeds Bradford to Palma 1/8/14 FR2326. Palma to Leeds Bradford 8/8/14 FR2327. Having not flown for 14 years because of a fear of flying I decided to take the plunge and book. Past reviews about Ryanair made me nervous and my computer skills are a little rusty. However having read the instructions my husband and I printed off our boarding passes etc without problem. I found Ryanair staff to be very courteous and understanding of my anxiety issues. I had a good flight both there and back and would use this airline again.","","","Economy","","8.0","4.0","5.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Crowe","United Kingdom","2014-08-20","Stansted to Pescara 9th August 14 flight 982. Ryanair check in queue system totally understaffed. Waited 1.5 hours to check in our bags and made the boarding gate with 2 minutes to spare. Many customers were arguing with the check-in staff some crying some paying huge additional amounts for not having printed their boarding cards in advance (rip-off prices and makes the queues even worse). Total chaos and ruins the start of your holiday.","","","Economy","","","1.0","3.0","3.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ian Chow","Singapore","2015-07-13","Once again, SQ went above and beyond in delivering the highest standard of service a customer can expect. Upon boarding and realising the aircraft is only half-filled, the crew offered my family and I each a row so that we would have a more comfortable flight. Before take off, the crew even engaged in small talk with the passengers, informing us of what we can expect upon arriving in Maldives and some of the activities we could join. During the flight, the crew walks frequently to check on passengers but are never intrusive. Drinks were served throughout the flight (without passengers asking for them). Furthermore, honeymoon cakes were given for couples visiting the Maldives for their honeymoon.","Boeing 777","FamilyLeisure","Economy","Singapore to Male","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Allan O'Brien","United States","2015-07-09","Singapore Airlines proved to be a true 5-Star airline. The crew was consistently accommodating, polite, patient and kind. The food was outstanding -  just as good as what one might expect in a decent restaurant! While their ticket prices aren't always the most competitive, the few extra dollars make the flight experience a truly enjoyable one.","A380","Couple Leisure","Economy","JFK to CEB via Frankfurt","10.0","4.0","5.0","5.0","4.0","5.0","1.0","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Duesund","United States","2013-09-10","Round trip from Los Angeles to Oslo was on SK's flight from Newark to Oslo and from CPH back to Newark. Flight crew was not engaged or pleasant in anyway but they did their job as required. Food was not good my children refused to try (it looked like meatloaf). On the EWR-OSL leg experienced a very hot trip probably in the mid 90's F. The couple across the aisle complained to crew at least 5 times to no effect. On the CPH-EWR flight only the lleft side of headphones worked and on the seatback touchscreen after about a half an hour half the screen stopped working. It started working after it was off for about 15 minutes but then half a hour later half the screen shut off again. Gave up after going through routine 2x's.","","","Economy","","4.0","3.0","2.0","1.0","2.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Jansson","Japan","2013-09-10","Used SAS several times for flights from Asia to Europe and opposite. For the price quality is fair although competitors can provide better quality for marginal increase of price. Airplanes are not newish and feel used and filthy at times. Food is just OK - nothing really amazing but not bad as well. Just what you may expect from low- priced economy class. Attendants are quite friendly no problem there. In flight entertainment is very much outdated suffering mishaps and often just not working well. Otherwise choice of movies and stuff to listen to is just enough. Customer support are not welcoming often plain rude failing to explain key points and charging money for stuff you won't expect such as fixing a minor error in reservation. Due to the last problem I believe SAS are losing customers and I won't recommend it to my friends and family. Using competitors instead. Sorry SAS you can perform better.","","","Economy","","4.0","3.0","1.0","3.0","2.0","","","3.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Andrew Tan","Singapore","2013-07-01","Flew SIN - Phnom Penh on 28 June 2013 return on same date. Flight on time food and service is great. Would like the s$620 fare for such a short flight to be more affordable and that the food quantity was slightly more.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","C Sansom","United Kingdom","2013-06-07","Koh Samui-Singapore 26/05/13 on a newish A319. A great flight comfortable seating smart clean cabin excellent meal and very friendly staff-cannot fault and definitely recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Brooks","Thailand","2013-02-04","Booked a return flight from BKK to SG. Pre-selected window seat in the red seating of the aircraft. The seats were very thin - ok for a short haul 2 hour flight. The person in front reclined their seat which literally meant I had a headrest in my face. Flight departed on time which was a relief after seeing other reviews. Cabin attendants were far from 'fun vibrant' crew members mentioned in all the airline PR. More like exhausted/frustrated with their job. One snapped at a women when she asked to clarify the pre-ordered sandwich she had just been given. All in all an ok flight. Decided to upgrade to Biz scootz for the return leg just. Very easy to upgrade in SG - 99 SD plus 20SD administration fee. Seats on aircraft cannot and should never be compared to a normal business class product on every other airline. Meal was good. Flight was on time.","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Karl Lofhjelm","Australia","2013-02-04","We flew Scoot Biz from SYD-SIN on 5th of Jan and found it a very comfortable flight. Cabin crew were very friendly and attentive. I read up beforehand on their website that IFE wasn't available on their IPads so I brought my own so that you can just live stream movies from their system. Seats were wide enough and recline was ok for a sleep with very good head rests the only complaint is there is no space between armrests so it's just like in economy where there isn't enough room for your arm and the person next to yours. Only 1 drink and meal included but the beers were reasonably priced at $4 AU but water was expensive at $3AU. Flight was on time and check in a breeze through the dedicated Biz counter. Boarding was good with a separate biz boarding so we were first. Pilot was down to earth and entertaining. It was definitely the most comfortable flight I've had to Singapore and will travel with Scoot again.","","","","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Neil Nortcliffe","United Kingdom","2014-08-20","Last flew with Ryanair 10th and 15th Aug 2014 LPL-BCN-LPL. Excellent flights both ways - an unexpected bonus was getting premium seats and priority boarding at no extra cost when we checked in online two days before flying. Cabin crew courteous and friendly and both flights although each about 10 mins late pushing back from stand landed on time. Use Ryanair about 12 times a year and have never had a bad flight except for one (MAN-FAO Feb 2014) which was delayed because of storms which affected all flights to Southern Europe that evening. Crew were trying to be helpful but abusive and drunken behaviour from a mixed group of twenty something's caused us to miss our revised take-off slot while the police removed them. As long as you read the website carefully and follow the booking and check-in instructions Take a bit of responsibility for your own arrangements then there shouldn't be a problem - although it never ceases to amaze me how many people forget to pack their brains when they travel.","","","Economy","","10.0","3.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Vicki Ridge","United Kingdom","2014-08-20","9th August FR8241. Have just come back from Mallorca having flown for the first time with Ryanair. Have to admit was very worried due to comments made about flying with this airline. We found the check in lady very pleasant and kind who made checking in our luggage very easy. The aircrew were helpful and cheerful and although we were late leaving by 30 minutes could not have served us any better. It was very busy at Mallorca airport on our departure and we had a bit of a wait in the queue but this was because most people had not checked the weight of their luggage so were re-packing. Staff not as quick as from Bristol but once we were on the plane the cabin crew were lovely.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N L Jones","United Kingdom","2014-08-20","I flew from Bristol to Alicante and then Alicante to Bristol. I will never fly with Ryanair again I paid £70 for my suitcase to fly out and home. Arriving in Alicante I was charged another 50 euros because they had made a mistake but was told I could claim this back when I got home. I emailed Ryanair no response from them so I rang I was on hold for 20 minutes just for them to say my case was overweight. I was allowed 20 kilos of weight my suitcase was 16 kilos. The food on the plane was far too expensive. £5 for a soggy sandwich! The staff service was appalling! I wouldn't recommend them.","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Michael Schade","United Arab Emirates","2015-07-09","A rather worn cabin interior, seats reasonably comfortable, but cannot be compared to the new upgraded Singapore Airlines business class product. Service was efficient, but rather impersonal by a tired looking crew. Food was dreadful. Overall a rather average experience. I am having another couple of long haul flights coming up - I hope they are back to the usual SQ business class standard.","Boeing 777-200ER","Solo Leisure","Business Class","Rome to Singapore","6.0","4.0","3.0","2.0","3.0","4.0","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Roger Morris","New Zealand","2015-07-07","As a business class traveller, I find an arrogant and unhelpful attitude among staff, especially in airports, and mediocre inflight service. Business class seating, even the new form, is well below the quality of other airlines I use. Lounge access is also handled very unsympathetically for Gold Star Alliance travellers, if you are not a KrisFlyer member.","Boeing 777","Business","Business Class","Singapore to Auckland","2.0","2.0","3.0","2.0","3.0","1.0","2.0","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Lassi Laukkanen","Finland","2013-09-08","CPH-ARL. Plane was old and dirty Boeing. Complimentary coffee and tea is maybe enough on 50 minutes flight. I bought a goat cheese sandwich which was tasty and price okay. Still free newspapers. Friendly cabin crew.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Wouter Klaassen","Netherlands","2013-09-08","TLV-AMS. For a flight of more than 4 hours the seats and service were terrible. Might just as well fly EasyJet or similar. No food hard seats no entertainment not too friendly service. Same deal but much cheaper. For the price I paid for this flight I was a bit insulted.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Paschalaki","Greece","2013-09-04","ATH-ARL 5/8. Arrived at the airport 2 hours before the flight and the check in hadn't opened! It was so badly organised no automatic check in machines no staff to help in the queue and people jumping from one line to another! Took 40 minutes to check in. The service was the bare minimum but the cabin crew were friendly.","","","Economy","","3.0","3.0","3.0","3.0","0.0","","","3.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Greenhorn","Australia","2013-06-06","Flew Singapore to Phuket as part of my Singapore airlines flight. Aircraft was an A320 very comfortable. We had a spare seat next to us as the flight wasn't very full. Flight time was just over an hour had a full meal which was one of the best airline meals I have had. Spicy chicken and fried noodles! Overhead monitors but didn't watch as I had my iPad! Beautiful approach into Phuket flying over Phang Bay! Rate the airline highly and is a true image of its parent company Singapore Airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Chatterjee Krishna","India","2013-05-31","Flew from Singapore to Coimbatore (29/5/13) in business class. Though we were the first ones to clear immigration our luggage arrived last with the priority tags intact! It looked like no one had any idea what was happening with all the business class luggage! After I complained repeatedly I was told that the luggage was there but the loaders for some reason were not loading the priority luggage. Why did we pay business class fare if we had to wait for our luggage until the end?","","","Business Class","","","1.0","4.0","1.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","J Wright","Australia","2013-02-04","We booked tickets from Gold Coast to Bangkok. First flight was 5 hours late meaning we missed our connection in Singapore. Even though we'd booked this as one return flight Scoot considered these to be separate flights therefore the missed connection was our problem not theirs so we had to book a new trip with Tiger to Bangkok as well as losing our prepaid accommodation and having to pay for a night in Singapore. Very little communication or explanation from Scoot no offer of any compensation or even a complimentary bottle of water. Promise of a $30 scoot voucher that never arrived. On our flight home via Singapore from Bangkok our flight was three hours delayed. From Singapore home it was delayed a two hours that turned into about four. My expectations are never very high for a budget flight but no matter how cheap it isn't worth this service.","","","Economy","","1.0","2.0","3.0","2.0","0.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Wong Mun Yong","Singapore","2013-02-02","The cabin crew in Scoot BIZ were rather lacking on the outbound SIN-SYD sector and certainly on a long sector like this. On Scoot you have an entitlement and any additional was going to be chargeable - the meal was small in portion. Check-in counter staff was rude at SYD - my check in baggage was overweight by a couple of kgs but my carry on was very light - they wanted to charge a hefty amount for overweight baggage - or else take it out of your check in and carry with you the end result is still the same weight whether I carried it in my hand baggage or check in. On the return leg no blanket provided - apparently only on out bound leg.","","","","","3.0","3.0","3.0","2.0","3.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Camagi Giacomo","Italy","2014-08-20","Flew in May BLQ-RYG (Bologna-Oslo Rygge) the plane was almost empty there were 40-50 passengers on board that was good because I was able to sit in the emergency exit seat without paying anything more! The flight was OK the plane clean. The crew gave us food twice on a flight of two hours. I recommend Ryanair!","","","Economy","","6.0","3.0","3.0","2.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Connor","United Kingdom","2014-08-20","Flew Edinburgh-Alicante. Had allocated seats so didn't see the point in queuing like a sheep. Joined the queue when there was 5 people left got my partners bag checked into the hold free of charge due to lack of cabin space. Took our seats and our nice smooth flight was over and done with in 2hours and 40minutes as scheduled. On board there was a few hiccups the cabin crew hadn't handed out the inflight magazine which includes the food menu and were only three aisles away from me I asked for a book and calmly stated ""you should have already handed these out!"". The stewardess immediately apologised and offered me an extra 10% off perfumes which I did not use. Also in the row behind us was three kids (in three seats with no adults) one young child proceeded to kick my partners chair rather violently whilst the parents were relaxing with headphones on unaware to their child's misbehaviour again a quick word to the stewardess and an adult was moved beside the children and the mischief stopped. My only concern is I am a tall man and with having not booked extra legroom I found the flight quite uncomfortable.","","","Economy","","7.0","3.0","3.0","3.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","William Lay","Singapore","2015-07-03","SUB-SIN, SQ931, 28 June. A330-300 on both legs. Hot towels were served shortly after boarding followed by food. Very polite crew members. The aircraft's In-flight entertainment was updated compared to last flight's movie. The seat on A330 was very comfortable with quite a lot of space. Overall a very pleasant experience and it's always a pleasure to fly Singapore Airlines.","A330-300","Solo Leisure","Economy","Surabaya to Singapore","10.0","4.0","5.0","4.0","5.0","4.0","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Juraj Kovac","Czech Republic","2013-09-01","PRG-ARN-TKU TKU-CPH-OSL-PRG in SAS Go within a single weekend. There's nothing to complain about in terms of seat comfort - be it a small 737-600 or an A320 the comfort level is pretty much the same and quite decent at that. The cheapest fare gets you tea or coffee while the snacks for purchase are rather pricey and all in all not that attractive. The ARN-TKU was on a Braathens-operated Saab 200 turboprop. The ride is definitely bumpier but even here the legroom is above standard. The most cramped aircraft by far is the CRJ900 though that's mainly due to the narrow cabin while the seat pitch remains comfortable. My only major issue was the somewhat misleading information by the crew suggesting that people claim their baggage in Stockholm for customs even though it is checked directly to the destination. This made up for 40 minutes of wasted time at ARN. As a whole however I wouldn't hesitate to fly with SAS again.","","","Economy","","7.0","5.0","4.0","1.0","1.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Chrisphonte","United States","2013-08-29","Flying from Brussels to Copenhagen with 21 hours until flight from Copenhagen to New York. It was supposed to be a fun afternoon and evening in Copenhagen before heading home to NYC. Instead the Brussels - Copenhagen flight was delayed and made the entire stopover null. We were only offered an insulting 10 euro meal voucher in an airport where the average lunch costs 20 euros. The staff were not sympathetic or understanding. I will never fly SAS again.","","","Economy","","","2.0","1.0","3.0","1.0","","","3.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","L McKenzie","Australia","2013-05-01","I flew Silk Air for the first time on a recent holiday in April USM-SIN and was very pleased. The flight departed and arrived on time meals and drinks were served on this short 1h30 flight and were good. Inflight entertainment was silent video and amusing staff were helpfull and polite. The one bonus to the whole experience was the S$40 Changi Airport stopover vouchers we both received as part of a promotion they had. I would recomend Silk Air and would fly them again.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Eric Lim","Singapore","2013-03-25","SIN-PEN on A320. Did online check-in and selected my preferred seat but only learned from the check-in counter staff that my seat got changed because 'Silkair changed the aircraft type'. All I know is Silkair only flies on A310/320 since when it has different aircraft type other than the single aisle aircraft? Anyway I was in a hurry never argue with the staff. On time departure no IFE as expected. Basic snack with only coffee tea or orange juice OK for 1 hr 10 mins flight. Overall the service was as good as budget airline (TR and AK) with extra legroom.","","","Economy","","5.0","4.0","3.0","3.0","0.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Gem Pradhan","Australia","2013-03-09","Kathmandu to Singapore I felt harassed in the check-in counter. They weighed my cabin bag twice. Staff at KTM airport are rude and not trained to deal with customers. In-flight service was not bad not enough staff to serve. Food quality is poor. Need to improve overall.","","","Economy","","1.0","3.0","4.0","1.0","0.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","S Fischer","Australia","2013-01-30","I was also on the Singapore - Coolangatta flight on the 29 January 2013 in Scootbiz and had to pay $12 for a blanket for my 8 year old. This was my second Scoot flight in 10 days and both have been delayed. On the 21st for 5 hours and the most recent flight - 1.5 hours. I understand Scoot is a budget airline but surely basic customer service should still be part of the overall offer. Unfortunately it seems in the airline industry the more you pay for your ticket the better you are treated as a customer.","","","","","2.0","3.0","4.0","3.0","2.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Jeffrey Prutchard","Australia","2013-01-29","My partner flew Scoot on the 21/1 OOL-BKK. Flight was 5 hours late so she missed connecting flight in Singapore she was told she would have to wait 22 hours for the next flight. No refund offered no meal voucher no accommodation and no apology offered. She had to buy a ticket from SNG-BKK with Air Asia.","","","Economy","","","4.0","3.0","0.0","0.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Simson","United Kingdom","2014-08-15","FR1448. Ryanair really can't help annoying customers can they? Now there are allocated seats priority boarding has no real value. So what do they tell you? - ""If you want to guarantee to have your hand luggage with you on the plane then you should pay for priority boarding"". So in effect you are being charged for having your bag with you. I am a regular traveller so don't take hold luggage to avoid the waiting at the destination. The small bag allocation is insufficient so I rely on the hand luggage. There is a hand luggage locker for every seat on the plane so how can they justify ""first 60 only""? Ryanair shareholder please note if there is an alternative to Ryanair then that's still the one I choose!","","","Economy","","7.0","4.0","5.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Paul Hunt","United Kingdom","2014-08-15","I fly with Ryanair about 20 times a year. They are consistently reliable and punctual. The only time they let me down was when the ash cloud happened. The prices are fantastic but you have to be flexible to get the best deals. They are not BA but you need the mind set that it is like catching a train and do not expect luxury. But it means I visit my house in Portugal regularly and often pay more for the car parking than the flight.","","","Economy","","10.0","3.0","4.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jeremy Chan","Hong Kong","2015-06-30","A memorable experience on A380-800 with Singapore Airlines. SQ861 on 27/6, delayed by around half an hour, but flight crew handled the flight efficiently. Window seat on the A380-800 was slightly wider, more comfortable than other ordinary seats. Cabin crew provided highly professional service throughout the journey and had frequent cabin presence. An incredible range of inflight movies including Asian and international films, with fairly large screens. Inflight meal was above average, though not impressive. Cabin temperature was too cold and more than half of the passengers had put their blankets on. In general, considering the high level of service quality offered, this flight had a good value for money.","A380-800","FamilyLeisure","Economy","Singapore to Hong Kong","9.0","4.0","5.0","4.0","5.0","3.0","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Kate Chu","United States","2015-06-30","My first time flying Singapore Airlines and impressed with attention to detail and politeness. Even though it was only a 2-hour flight, everything was flawless. The food was warm and tasty, seats were comfortable with ample leg room. ","","FamilyLeisure","First Class","Bangkok to Singapore","10.0","5.0","5.0","5.0","5.0","4.0","5.0","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Michael Levy","Israel","2013-08-15","Flew from Tel Aviv to Copenhagen. The flight was ok 4.5 hours with no TV screenmusic at all. No separation from business class to SAS go the only difference is that you don't have to pay for the food. Crew very nice and helpful. The captain spoke in 4 languages every time which was very confusing and long. Wouldn't fly with SAS again.","","","Business Class","","6.0","2.0","5.0","4.0","1.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","John Treacy","United Kingdom","2013-08-12","Went from Newcastle to Copenhagen with my wife and 5 year old son return on flights managed by Cimber on a CRJ 900 with a 2x2 configuration. Uneventful short hops (1.5 hours) with just enough time for a snack and drink which you have to pay for at Scandinavian prices (quite costly). Flights on time and no issues in regard to boarding or exiting the plane. Would recommend them and would use again especially as they are to put on a route from my local airport which will save the 2.5 hour drive to Newcastle.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Thompson","United Kingdom","2013-08-11","Flew Manchester to Copenhagen 7th August. Flights very cheap and much cheaper than the low cost airlines especially Norwegian from Liverpool. The assigned aircraft a CRJ 900 was changed to an A320 on the day so the aircraft was not full at all. No queue at Check In one of the many great things about flying with SAS from Manchester. Very friendly and smiling Cabin Crew. Seats have ample leg room. Left early and arrived early. Overall a very good experience both better ad cheaper than the low cost airlines.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Emmanuel Cuignet","France","2013-03-06","SIN-HKT. The service was adequate. The cabin crew were young and had a poor level of English. We were served a hot dish and there were TV screens. This is above European flights handled by European carriers for a similar duration (90 mins). The seats were more comfortable than on some European carriers' long hauls.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Amit Sarkar","Canada","2013-02-19","Return trip from Singapore to Kolkata (India). Silent (no audio) entertainment system narrow seats food was not good missed luggage (though I had about 15 hrs layover/connecting time at Changi). Chaotic customer service at Kolkata regarding missed luggage. I would not recommend SilkAir to anyone!","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Roger Chen","Singapore","2013-02-18","Flew Silk Air on the return trip from CCU-SIN. It was cheaper by 150 SGD compared to Singapore Airlines. For 150$ less there was no personal inflight entertainment. I guess for a night flight of 4 hours if you plan to sleep it is $150 worth saving. Return flight during the winter in the northern hemisphere is moved forward by an hour which meant it reached Singapore at 4.30 am which was too early. During summer it arrives at 5.30 am and I can catch a taxi at 6am without paying taxi surcharge. I have no major complaints and would recommend Silk Air as long as it is cheaper than Singapore Airlines.","","","Economy","","7.0","4.0","4.0","0.0","2.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Janet Goh","New Zealand","2013-01-29","Singapore to Gold Coast. Unpleasant check in counter in Singapore. Staff was shouting at the customer ""this is the business class check in counter!"" without checking our tickets when we queue at business check in counter (we have purchased ScootBiz!). Seats hard small (not like Jetstar's business class). Itinerary stated inflight entertainment blanket pillow eye mask food and beverage. After take off nothing was given. When we asked for the blanket and other stuff was told that no longer available. We have to insist these are stated on the itinerary and was only given blanket. When we ask for water was told to pay $3 per bottle. Sent in feedback to customer service with no reply.","","","","","","1.0","3.0","3.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Y Schwab","Taiwan","2013-01-28","Booked flight Singapore-Sydney with seat reservation turned up over 2 hours before departure but flight was overbooked. About 30 people couldn't get on the plane (even though most had paid for their seat reservation). Compensation? Nothing. Nobody from Scoot turned up to announce it or help out (staff of Changi airport were helpful though). On the way back the flight was delayed by over 5 hours. Both flights were unacceptable!","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Lutterer","United Kingdom","2014-08-14","Flying London Gatwick to Shannon in Ireland. No problems but not a cheap flight for a flight that only took an hour. Cheaper to fly to Malaga with a different low cost airline when you take into account the cost of hold luggage. Saying that we would probably use them again as we liked Shannon Airport. If you have to wait at Shannon find the brilliant viewing area on the third floor with free WiFi.","","","Economy","","7.0","4.0","4.0","2.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Wickham","Ireland","2014-08-14","Flew Shannon-Poitiers-Stansted-Shannon. All flights were late leaving but made up time except for the Poitiers- Stansted leg which was delayed by 1 hour due to a passenger injury at boarding time. My only gripe is that I had booked a Shannon-Nantes flight and Hertz car hire in January. Ryanair cancelled the Nantes fight in May offering a flight to Poitiers or money back. Transfer went very smoothly. However Hertz told me that they did not have an office in Poitiers and my only option was to cancel which I did only to be charged a 50 euro cancellation fee even though I had booked through Ryanair. Small print and all that. Ryanair flights were excellent with very friendly and helpful staff.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","N Ramsay","Australia","2015-06-28","All legs without problems apart from a overly warm cabin on last sector which was soon fixed. Seats not too uncomfortable and seat pitch okay. Thankfully no one in front of me reclined. IFE is as good as ever. food good. plenty of drink runs. Check in and cabin staff performed as expected. One of the best airlines.","Boeing 777-200, / A320","Couple Leisure","Economy","Sydney to Denpasar via SIN","9.0","4.0","5.0","4.0","5.0","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Peter Britain","Australia","2015-06-28","Lufthansa Senator lounge in Frankfurt good. The cabin was very clean and excellent staff and service. Catering out of FRA can be iffy at times but was spot on for this flight. IFE good with plenty of choices. Amenity kit is ok. I think that SQ is as close to perfect as is possible. Have tried many others but not found them up to Singapore Airlines standard.","Boeing 777-300ER","Business","First Class","Frankfurt to Singapore","9.0","4.0","5.0","4.0","4.0","5.0","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Michael Iversen","Denmark","2013-08-04","San Francisco to Copenhagen on the new route. You could see that the plane was old and the Entertainment system was old! Seats were good. The food was good and the personnel friendly. The stewardess told me when I was getting my free drink with my food that there wouldn't be anything to drink before the last meal 8 hours later so if I wanted it I could get another drink so I got 2 cokes. I have been on most airlines between Europe and USA and SAS was definitely one of the better. I will definitely fly SAS again.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Nixon","Sweden","2013-08-04","My friends and I flew from Gothenburg Landvetter to Pristina Intl Airport. Flight from GOT left on-time and we arrived on time. Seats on the plane weren't too comfy but all other Boeing's I've traveled with have had similar seats. Staff on-board were very friendly and warm made a few jokes and talked openly. The food and beverages menu isn't the biggest and most extensive one you'll see but the things that are there are really tasty. Flight didn't have any LCD screens but it was only a 2hr 40mins flight so it's okay. I also like that they give you free coffee/tea and a newspaper when you enter the plane. The overall experience was good I would recommend anyone to travel with SAS.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","R Ravi","Singapore","2013-02-06","Flight from Coimbatore to Singapore. While inflight service is fair ground staff were rude and arrogant. Staff at check-in counter refused to allow my laptop bag since I already had a handbag. Then the manager/supervisor came and I explained to him and then they allowed it after weighing and checking my laptop bag. They refused to allow not even a kilo above the baggage allowance for other passengers and I observed the passengers discarding luggage content to reduce the weight. In my many years of travelling I have not see such rude staff.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","L Ha","Australia","2013-01-29","SIN-KCH. Pleasant short one hour plus flight. Cabin crew were very friendly and the pilot was a little humorous which brightened up the day and ease the atmosphere. I mean I agree that we all want our flights and journey to be as fun comfortable as possible. Little gestures from the entire team in collaboration with SilkAir's newly-launched campaign make me look forward to my next trip with SilkAir!","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","R Douglass","Australia","2013-01-09","We flew as a family of 5 from SIN-HKT-SIN. All flights left on time. Actually quite impressed with the level of service offered and the professionalism of the crew. The meal/snack was of a great quality. The planes were new looking and seats were more than adequate remembering I am 6ft3 and 120kg I felt easily accommodated. Check in process quick and easy however was surprised that the check in at HKT only opened 1hr 50min before the flight departure time - I do not think this is normal maybe a staffing issue that day. I can easily recommend Silkair.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","David Whitting","Myanmar","2013-01-28","Flight from Changi to Sydney now 5 hours late and keeps being shifted backwards. Staff smug and disinterested. Will never fly Scoot again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","E Fogarty","Singapore","2013-01-25","Pre-booked and paid for inflight entertainment but this service was not available when I asked after boarding. Now I had to find ways to entertain my kid for 7 hours. Instead of giving me a full cash refund for non- provision of service I was offered a $20 voucher valid until July 2013 for 'additional baggage allowance and meal or to upgrade your seats for your future flight'. I have no plans to travel before then and I definitely unlikely to fly Scoot again! Throughout the 7+ hour flight the call buttons were ringing non-stop making any sleep impossible. The call button is placed right beside the armrest and almost everyone accidentally pressed it. Seats were hard and toilets need more regular cleaning.","","","Economy","","1.0","2.0","3.0","0.0","1.0","","","2.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","D Kim","Australia","2013-01-22","Flew SIN to SYD. The only issue is with the timing of departure being so early in the morning but I compensated with the use of the transit lounge. Early Check-in was a positive. Overall the flight was fine for the price paid meal was adequate and seat recline good for a sleep. For price definitely worth it if you don't mind sacrifices.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J ONeill","United Kingdom","2014-08-14","Took flights as a family of 4 2 adults 2 children Stansted to Alicante and back. First time taking hand luggage only with Ryanair (used easyjet in May) and as Ryanair now allow your handbag too it has made the whole process much easier. I would put them above Easjet for that fact alone. Had a lovely Spanish crew on the return journey and the flight arrived slightly ahead of schedule. As others have said as long as you follow their strict rules on baggage and boarding passes there should not be a problem. I booked priority boarding for both journeys as it helps with the children to not have too long a queue and sort out seats and luggage before the plane becomes packed.","","","Economy","","9.0","4.0","5.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Eelco van den Heuvel","Netherlands","2014-08-14","Dortmund-Krakow RTN. Avoided Ryanair because of their aggressive policy but decided to give them a try again. Finally Ryanair has understood that free seating leading to a scrum has had its longest time. The allocated seating for decent fees is a big improvement. Onboard only harassed once for a lottery. No constant announcements for buying this and that anymore. Leg room stays a problem though as they press 198 passengers into a Boeing 737-800. Wouldn't bear a FR-flight longer than two hours. All in all a decent experience for less than 200 euro rtn for two including bag priority boarding - worked well but isn't really necessary anymore with allocated seating - and reserved seat. If you reserve a seat at the time of booking you can can check in 30 days prior to departure. Well worth the extra fee for people who complain they can't print their boarding passes while being away from home.","","","Economy","","7.0","1.0","3.0","3.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Michael Wake","Australia","2015-06-27","The experience today at Shanghai Airport was a debacle. The flight was delayed 2hrs and 20 mins. This meant our connecting flight would be missed. What started out as a long 2 leg trip, slowly got longer. I then discovered that the boarding had moved gates. No announcement. I discovered it by chance walking past the departure board. Boarding was a joke. People were pushing in, the staff had no control or idea. The new gate was a transfer by bus. Followed by a 50m walk in the rain and up the stairs. The airconditioner on the plane did not work on boarding, we sat for over 30 mins sweating. When it finally took off, it was 4 hrs 20 mins late. This put us in Singapore at 1.45am with a 6 hours wait for the next flight. When we landed, they offered a hotel, 30 mins taxi ride there and 30 mins back. We said no and had to negotiate access to their lounge. ","","Couple Leisure","Economy","Shanghai to Perth via SIN","1.0","3.0","3.0","1.0","3.0","1.0","2.0","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Yu Xiang Lim","Taiwan","2015-06-23","My first experience with Singapore Airlines was wonderful, and nice economy class seats. The cabin crew served customers with a smile. The food could be better, the chicken rice was tasteless but Singapore Airlines do offer ice-cream at the end of the meal.","A330-300","Solo Leisure","Economy","SIN to TPE","8.0","4.0","4.0","4.0","5.0","3.0","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","James Palmer","Sweden","2013-08-04","STO-ALC return. Outbound flight was quite good. On an old 737 although in fresh condition. You basically pay for inflight drinks and food complimentary coffee and tea. The salad was actually great quiet cabin with smooth and good FA's. No inflight entertainment. Return was the absolute opposite. Boarding was chaotic in Alicante with crew apparently not figuring out how to manage boarding 3 people in wheelchairs at the same time queuing up the rest of the passengers in a hot corridor for boarding. Full plane with large amount of families with children the children running around the aisle and being loud and parents non existent of course. Meal service was slow and this time the salad was absolute rubbish. Wines are cheapest of the cheap but you still pay 8 euros for a small bottle. It can be good and when it is it is really good but when it is bad then it's close to Ryanair class.","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Marc Guillemard","France","2013-07-31","Flew Paris to Oslo in Economy. Flight was on time. Plane was a 737 in decent condition. Ageing cabin crew were not smiling but not surly either. The legroom is decent. No entertainment as is often the case in medium haul flights. Was absolutely shocked by the fact that you have to pay in what I expected to be a full-service airline to get a Coke! Those people wonder why they lose passengers to budget airlines and the only thing they can think of is deteriorating their service to the same level. For once was happy not to travel business because seats were absolutely identical.","","","Economy","","4.0","3.0","3.0","2.0","1.0","","","3.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Rui","Singapore","2013-01-08","Flew Singapore-Davao-Singapore with return leg via Cebu. Check-in was quick both in Singapore and Davao flights on time and service was great with Captain informing passengers of flight path. Entertainment ok for a short flight but can be better. Food was excellent to Davao but tasteless going back to Singapore. SilkAir should improve managing their lines for transiting passengers in Cebu as travellers were cutting in the lines to the boarding lounge and the airline should put up signs for transiting passengers as some followed those disembarking in Cebu. Cosy and warm atmosphere despite being a full flight. Will fly SilkAir again.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","R Davidson","United Kingdom","2013-01-08","REP-DAD. Short flight on lovely and clean A320. No food served but given extra orange juice when requested. Service was fantastic. My mother had a broken collar bone and was offered an extra pillow on three separate occasions! Would highly recommend even though flight was late taking off.","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","David Curran","Australia","2013-01-18","Over an hour to check-in because we were too early and had to check in at the early counter. Only about a dozen people in front of us but it took an hour to check them in. Of course no lounge but I expected that. Priority boarding was people at the back of the plane board first oh and Business which meant a rush to the queue. The seats relined a little more than most standard seats. I asked to watch a tablet for entertainment and was told they were having technically difficulties and were not available. I since found out they haven't been available for months. Despite leaving at night and arriving in the morning you only get 1 meal and 1 drink. A comfort pack was extra we paid $8 for 1 blanket. We paid an extra $250 for: 1 Meal and 1 drink. Over 70% of the passengers boarded before us which meant the Gold Coast customs line was out onto the tarmac by the time we got off. They had 3 international flights arrive at once as they do most mornings. This airport can barely handle 1 international flight. Our flight arrived at 8.25am and we finally got out of customs around 9.40am.","","","","","","1.0","4.0","1.0","1.0","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","R Douglass","Australia","2013-01-09","SYD-SIN-SYD in Oct 2012. Surprised that for the fare we paid we received so much. Flights were within 30 minutes of schedule at all times. The seats (Yellow seats $25AUD more) were very good. I am 6ft3 yet I fit very easily and had plenty of room to stretch my legs under the seat in front. Fully aware that there was no IFE so we took our own. Meals were very average but that is not too surprising. Staff were obviously young and inexperienced however they provided all that was required and were always smiling. The price of drinks etc was not too bad. Airport check in at Sydney was quite lengthy but at Singapore was really quick. It is important to remember that it is a low cost carrier.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Allen","United Kingdom","2014-08-11","Return flight from Palma to Stansted on 7th Aug 2014. Arriving at the airport we went through the check-in etc and proceeded to departure to then be told the flight was delayed. Then for almost 2/3 hrs we were told different stories about what was happening. It turned out that the plane required full checks before flying why oh why couldn't we have had the truth up front. We were herded together like cattle in departure with no air conditioning no drinks were offered for the children until just as we boarded. On the positive our hold case was brought through to us so my husband could get his medication. In fairness my husband and I were assisted by a lovely lady who fast tracked us through as we were both struggling with the long walk and queues through the checks both having mobility problems. She was so kind and wasn't asked to help lovely to see that there is someone willing to go the extra mile.","","","Economy","","7.0","3.0","4.0","3.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","I Stevenson","United Kingdom","2014-08-08","Flew Edin-Malta-Edin with my 5 year old son for 7 days and so was unable to print off return boarding pass before arriving in Malta. There are no internet cafes in Sliema Malta so thought would print off boarding pass at machine at the airport. On arriving at Malta airport 2 hours 20 minutes before my flight a particularly grumpy Ryanair agent took up 10 minutes of my time telling me I was too late and should have done this in Malta (How exactly if there are no internet cafes and you do not stay in a hotel?) before finally pointing me towards the computer where I could do this. This touchscreen computer was slow and unresponsive and so I was 2 minutes late to meet the 2 hour deadline because of this woman's complete lack of customer service. An EUR 140 fee and a horrible stressful end to the holiday. What gets me is that I knew I had to print the boarding pass off 2 hours before and made a fair effort to do so leaving 20 minutes to do this on arrival at the airport. I noticed Lufthansa had dedicated machines clearly visible for this purpose. I had to beg this woman to tell me where was the Ryan Air machine before she pointed it out to me all the while telling me I was too late etc when I still had time. However reading other reviews it looks as if even if I had been at the airport much earlier that the fee might still have been charged. I am sure they can afford to install these with all the EUR 70 fees they have been stashing away this summer.","","","Economy","","1.0","3.0","2.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Freer Christa","United Kingdom","2014-08-08","London (Stansted) to Bremen (Germany) return. Beware of Ryanair suitcase check-in/drop off unless you want to risk missing your flight. Checked-in online with only a trundle. Drove from Leicester to Stansted. Arrived 2 hours before the flight and were met with chaos as my niece (on same flight with us) who had come to visit needed to drop off her suitcase (also already checked-in online). Passengers of numerous flights had all been lumped together into one disorientated heap of people with check-in operating at slow pace. The usual clue as to the destination above the relevant individual check-in desks was not there and was replaced by one single queue/lump of chaos. One distraught couple told me that they had already been queuing for 40 minutes at the wrong Ryanair desk round the corner. I asked a passing Ryanair staff if we were in the right queue (although it was hard to describe it as such) and pointed out that our flight was about to close. He confirmed we were. 15 minutes later he asked passengers for the Bremen flight to come forward. Our flight had already closed whilst at security which was as chaotic. Mercifully the flight was late taking off. I have never experienced in all my years of travelling to all the continents on the globe such chaos stress and anxiety. There was nothing leisurely about this trip. We had to run (it was very hot) all the way through corridors and shops only to be met by a train (not a gate) taking us to the gates. We were lucky that our gate was in the thirties not seventies as we would have missed our flight for sure. In the end we arrived breathless hot and sweating in front of another lump/queue of passengers with just enough time to use the toilet. I should also mention that the word priority on your check-in paper does not mean a thing. Our little trundles of less than 10kg were put into the hold on our return journey.","","","Economy","","","3.0","3.0","1.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Edmond Luu","United States","2015-06-23","San Francisco to Hong Kong Economy Class. The seat leg room is good and there is a foot rest. Inflight entertainment system is also wonderful. The food was high quality for Economy Class, and the service is great, flight attendants are friendly and helpful.","Boeing 777-300ER","FamilyLeisure","Economy","San Francisco to Hong Kong ","10.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Navarrete","Philippines","2015-06-22","Manila to Paris via Singapore return. The A330s on MNL-SIN-MNL are new, with comfortable seats and a little more legroom, compared to A380s on SIN-CDG-SIN. In the A380s, seats are cramped. Except for the idea of flying in an unusually large aircraft, I did not feel anything special during the trip. In the economy section of the A380 there are only 2 toilets given the number of passengers in each section of the aircraft. The toilet I used for the flight CDG-SIN had a clogged wash basin! Food service nothing remarkable, rolls  are very ordinary. The only thing that perked up these meals were the ice cream bars served as dessert. Check in service in Manila for the outbound flights to Paris was good - efficient and courteous. It was the opposite in Paris for the return. The check in staff was rude. The same thing with the security staff who man the line of passengers reporting for check in. They ""manage"" this long line by cutting it up into two and bringing later-arriving passengers to a separate line that, in effect, let's them jump unjustly over passengers who came earlier. This is an irksome experience from an airline that prides itself in being the best. A strong point though on my flights was the inflight entertainment, Krisworld, which offers countless choices. Overall flight experience was average.","A330 and A380","Solo Leisure","Economy","MNL to CDG via SIN","5.0","2.0","3.0","2.0","5.0","1.0","2.0","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Georg Petersen","Denmark","2013-07-29","CPH-EWR-CPH one week ago and I think they are on par with most other European airlines on long haul flights. I had no problems what so ever on my flights. The food tasted great and I got what I needed to drink before and during the meal. For some it is important to be able to press the button and maybe they are slow to respond but in fact I prefer to move my legs and walk to the galley to have something to drink. Some of the crew EWR-CPH made jokes with me and asked me about my stay in New York because they had been working on my outbound flight. Yes I was recognized even in economy. Some people maybe don't like this attitude but it is in fact Scandinavian.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Richard LeBaron","United States","2013-07-29","We enjoyed our trip from Washington to Copenhagen and back on SAS in July 2013. Despite seeing a number of poor reviews online we found the ground and cabin service to be both professional and pleasant. The notion that the Danes never smile is just nonsense. Went through their online system to upgrade our outward flight and it worked fine. Were unexpectedly upgraded on return.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","A Dobson","Australia","2012-12-13","Booked over 6 months in advance for our tickets from Singapore to Koh Samui. This was the first flight with Silk Air and possibly the last. Food was very ordinary on the flight to Samui. We didn't eat it. Flight was okay apart from that but return flight was very poor. Despite booking together and being husband and wife we were placed in separate seats to make matters worse at the rear near the toilets. Admittedly it was a busy flight but the staff didn't seem to care. 'It's only a 1.5 hour flight' was the response when I asked if we could move to seats together. The food was better than on the way over but we felt like we were travelling with a very average budget airline even though we paid a premium price. Will avoid travelling with Silk Air again.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Noel Hackett","Australia","2012-11-20","My husband and I flew from Penang to Singapore at 9.15pm on Fri 16th Nov and requested a window seat and the one next to it and the same for our flight SQ237 from Singapore to MEL at 11.50pm. We were told there were no window seats plus the next one available. We were lied to as there were seats available when we got onboard. Our first experience with SilkAir has left us extremely disappointed.","","","Economy","","5.0","3.0","5.0","4.0","2.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Lee Ally","Singapore","2013-01-09","Flew to Gold Coast in mid Dec. Pre-booked and paid for inflight entertainment but this service was 'pulled out due to operational constraint'. Instead of giving us a full cash refund for non-provision of service we were offered a $20 voucher valid until 30 Jun 2013 for 'additional baggage allowance and meal or to upgrade your seats for your future flight'. In response to my request for cash refund I was told to note that the vouchers were transferable. We have no plans to travel before 30 Jun and are definitely unlikely to fly Scoot again!","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","S Edwards","Australia","2013-01-08","Flew OOL-SIN for the first time on 25 Dec 12. Very pleasantly surprised. Although the flight was full the B777 did give the impression of spaciousness. Pleased that I had paid a little extra for an upgraded seat though. Plenty of legroom - but the armrests are very narrow. No headrests on the seats and the installation of these would be a big plus. The in-flight meals (even the upgraded ones) are no more than snacks - but that was not a big deal. There is of course no IFE. However if you are happy enough to read or use a computer the time passes quite quickly. My only criticism is that the food service was a little chaotic. Other than that Scoot represents excellent value. I'm planning to use Scoot's OOL services in future as a 'launchpad' to the multitude of destinations available from SIN. Very good value for money.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Larson","United States","2014-08-08","I paid for a flight from Madrid to Beauvais. My apartment in Madrid did not have internet access so I could not access their website nor print the Boarding Pass. I did not think this was a major problem since all airlines have entry stations to get answers to problems and obtain Boarding Passes. Ryanair charged me $168 and made me go through two very long lines. This was in addition to the cost of the flight. And the cost of a glass of water was 3 Euros! Customer service was miserable: long lines no information just shut up and move along. Avoid this airline!","","","Economy","","1.0","3.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Gerry Dickson","United Kingdom","2014-08-08","Booked flight back from Barcelona 5th August 2014. Flight time 14.35. Flight departed 17.35. No reason given for flight delay. No one to speak to for cause of delay in the departure lounge. No information given whatsoever. No apology nothing. Will probably never use again.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Gillmer","United States","2014-08-06","DUB-Bristol UK. Even though we preselected seats and paid those extra fees I couldn't get the check-in process to work online. We arrive at the airport and promptly are charged 420 Euro (6 ppl) to have them check us in - the original trip only cost 380 Euro! The front desk person told me I had 30 days to check-in and that the reason the flights are ""cheap"" is because of the online check-in. So let me get this straight 6 pieces of paper that wouldn't even cover a letter-sized piece of paper and the 5 minutes of their time is 420 euros - about the weekly pay of these folks? Unbelievable.","","","Economy","","","2.0","1.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","V Naidoo","Australia","2015-06-19","After more than 4 years since I've flown with SQ, I continue to be impressed with their high level of service and quality. Despite the aircrafts being one of their older ones in their fleet, it was well maintained and IFE worked perfectly. Their ground service was also really good - I was 10kg over my check-in baggage limit but SQ was kind enough to waiver 5kg of that so I only had to pay the excess for 5kg. Already looking forward to my next trip with them.","B777-200","Solo Leisure","Economy","Johannesburg to Melbourne via Singapore","10.0","4.0","5.0","4.0","4.0","4.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Karla Basco","Philippines","2015-06-19","A very high class airline. We didn't expect to receive a meal (MNL to SIN) but they have it and also the entertainment is available. We didn't wait for a long time in Singapore to proceed on our next flight going to FRA. The entertainment has a wide selection of movies, music, games.  They serve delicious meals and always asking passenger if they need something. The only thing I don't like is that the seat pillow are too high for petite people like me.","","FamilyLeisure","Economy","MNL to FRA via SIN","9.0","4.0","5.0","4.0","5.0","3.0","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Judith Massey","United States","2013-07-28","Flight home to California from Gothenburg started poorly as the airport was closed due to weather. All flights after that fell as well. Told we would be bussed to Copenhagen little or no information from SAS for the rest of the day. I found a SAS official at the Copenhagen airport who was very surprised to see 2 buses full of SAS passengers. Airport was not informed we were coming. We must have stood in 10 lines most of which moved at a snail's pace. What had been a beautiful 2 weeks in Sweden turned into a very unpleasant flight home. The rebooking on KLM eventually got us home. KLM was brilliant. We'll go to the Netherlands next time. Flight to Sweden was OK. The equipment was old but at least we got there. My complaint refers to the return flight that wasn't.","","","Economy","","","3.0","2.0","5.0","4.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gregory Michaelsen","Denmark","2013-07-21","Flew Copenhagen to Oslo complete chaos at Copenhagen Airport check-in desks. Stood in a bag drop line for 45 minutes before finally dropping the bag 35 mins before departure. Flight old plane boarded 10 mins before departure sat onboard for the next 25 min without anything happening before the captain informs that waiting for connecting passengers. Arrivals luggage did not arrive before the following day extremly rude staff working at arrival services and did not want to answer any questions nor assist with any toiletries bag which they normally give out.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Patrick Tan","Malaysia","2012-11-07","My most recent flight from KCH-SIN was very disappointing. I was seated at the second last row and one passenger assigned on the last row could not take her seat because it was wet. Flight was very full but luckily the flight attendants managed to find another seat for her but this had left the passenger and those around with a bad impression. Food was really bad (just a small curry puff) and limited choice of drinks. Additionally being seated on the second last row the thing I felt would have irritated many passengers was seeing flight attendants constantly opening the overhead compartment just to keep getting their handbags.","","","Economy","","4.0","4.0","3.0","1.0","0.0","","","3.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","S Heaven","Australia","2012-11-07","SIN-USM Economy Class. Second time using Silk Air for this route and have to say once again excellent service. Boarding on-time comfortable seat friendly and efficient crew and overall a great experience. Would definitely recommend.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","S Neoh","Malaysia","2012-10-11","You do pay through your nose for SilkAir (versus the budget airlines) but it's hard to complain with the superb experience you get. Smooth boarding attentive and courteous staff a delightful new cream-and-brown design scheme immaculately clean interiors and Food and beverages more generous than one expects for 75-minute segments like SIN- MES.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","H Ho","Singapore","2012-12-30","Flew SIN-TPE on 21st December the plane cabin actually looked rather old and dated. A panel at the ceiling of the cabin seemed to be loose too. Seats were hard and uncomfortable this was made worse by the lack of a headrest. However the recline of the seat was outstanding. Throughout the 4 hour flight the call buttons were ringing non-stop making any sleep impossible. The call button is placed right beside the armrest so almost everyone accidentally pressed it. Cabin was also rather cold. Toilets are clean and there are drinking fountains outside toilets too. As for service the service crew was very unprofessional they did their work without any smiles and all seemed very cold.","","","Economy","","4.0","1.0","1.0","0.0","0.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","D Dwyer","Australia","2012-12-28","Badly organised boarding. Despite having on board water fountains the staff refused to supply a plastic cup without buying outrageously expensive water. Most customers around me were expecting to have to pay for toilet paper. No inflight entertainment available unless booked with purchase of ticket. Staff are friendly but either overworked or under trained. Overall I'll stay away from Budget airlines in the future.","","","Economy","","2.0","4.0","2.0","3.0","1.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Nicola Harvey","United Kingdom","2014-08-06","Friday flight 1/8 from Stansted to Dublin - 8.30pm. Flight arrived on time. Had to sit with a rather large gentleman in the middle who hogged the space. Held up due to Stansted taking their time getting paperwork signed and chatting with pilot and crew - no rush for Stansted then. Don't know why people complain about the plane/the colours of it or the seats or the printing off of own ticket. Also don't understand why people cannot read the bit that says - front entrance of plane or rear entrance. Surely to goodness they can all read. Flight on time job done as usual.","","","Economy","","8.0","3.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Kaaber","United Kingdom","2014-08-03","Have flown with Ryanair on numerous occasions across Europe and in 20+ flights have never had a problem. You get what you pay for and as long as you read the small print and stick to their rules you can't go far wrong. My wife and I even used them on our honeymoon! It's worth doing your revision before you fly and check on destination airports and onward travel links on your arrival as some Ryanair destination airports can be a little out of the way. Overall though I have no reservations in using Ryanair.","","","Economy","","8.0","4.0","3.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Gudger","United Kingdom","2014-08-03","2/7/2014 Perpignan to Birmingham flight FR 1999. Travel with Ryanair several times a year and I have never had any problems. I abide by the rules and ensure hand luggage is the correct size and weight. Love it that seats are allocated before you fly now and that I no longer have to squash my handbag in my case to board. I print my return boarding pass in my resort so no problem.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Abbott","Singapore","2015-06-18","Flew SIN - JNB on business, and in business class on SQ. Service to their usual high standard. Food out of SIN was very nice, food out of JNB was very average, but I assume that is dependant on what the local ground handlers can provide. Cabin clean enough and well maintained. SQ's lie flat seats - you either like them or you don't. I am in the latter category. Not supportive enough when seated, and too hard and with an odd angled lying position when flat. But this is old news and newer cabins are on their way. Main complaint was that this B777-200ER was a bit tired in terms of ICE (smallish screens with limited movie collection) and WIFI (there wasn't any!). The latter was a particular bugbear for me as the return flight was daytime, I planned to get some work done, but couldn't due to no WIFI connection. This isn't really good enough these days and SQ need to upgrade their fleet in that respect PDQ!","B777-200ER","Business","Business Class","Singapore to Johannesburg","7.0","3.0","4.0","3.0","3.0","4.0","1.0","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Monica Kersten","Netherlands","2015-06-17","Always nice to fly with Singapore Airlines. Again had great flights,  enough legroom. Entertaiment was sufficient. Very friendly crew.  Will fly with them again. Seat number 43A and C.","Boeing 777-300er","Couple Leisure","Economy","Denpasar to Amsterdam via Singapore","10.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Elizabeth Thomson","United States","2013-07-15","Found the food to be extremely poor. During long flight from Copenhagen to San Francisco the cabin crew came round apart from meals only once with water no juice. I asked for a coke and was told I had to buy it at $4. I could have got a small bottle of wine for nothing which they served with the meal. Got a mushroom wrap half way through the flight. No tea or coffee and before we were due to land they came round with a so called meal which was another mushroom wrap a square of chocolate and small cup of tea. This was very poor considering what we pay for a flight. I had to go to the rear galley to get the coke I was not served with it.","","","Economy","","2.0","2.0","3.0","1.0","3.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Spruijt","Netherlands","2013-07-14","TRD-CPH-AMS on June 22nd. At the request of SAS personnel I gave up my seat on the overbooked airplane for passengers that had CPH as their final destination. Before leaving the aircraft SAS personnel promised me that I would arrive in AMS that same day. Back in the terminal I waited 6 hours to find out that they did not arrange a valid boarding pass for any of the planes to AMS. Consequently I had to fly to Oslo spend the night at Oslo airport and fly to Stockholm the next morning before finally flying to AMS. I arrived with a delay of 22 hours!","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Schoenagel","United States","2013-07-14","Washington to Copenhagen. After reading some negative reviews we were pleasantly surprised. Flight and connection was on time. Plane was clean. Seats in economy not too roomy or comfy but about the same as other airlines we have used. Seat bottom pitches forward a bit. Food was pretty good nice and hot for airline food. Headphone/earbuds hurt a lot so bring your own. Good movie selection but the screens were somewhat scratchy and diff to view. On board entertainment system had a few glitches overall. Staff were adequate and professional but not warm/friendly. Good value and experience overall.","","","Economy","","8.0","3.0","3.0","4.0","3.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Saji Kochumman","United States","2012-09-24","Singapore to Kochi on airbus 320. I had transferred from an 18 and a half hour flight from JFK to Frankfurt to Singapore on Singapore Airlines. The Cabin Crew and the Flight Attendants did a very good job in getting us a bassinet seat for our one year old daughter. The food was great the seats were OK and the entertainment/shows were just reruns because of the flip down screens every 3 seats behind. The safety video was done professionally well and the Flight Attendants and the Cabin Crew did a very professional job in helping other passengers out. Would fly with them again.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Brian D'Souza","United States","2012-08-21","Flew REP-PNH-SIN-PEN. Love Singapore Airlines so was curious if SilkAir standards would be the same. In short they were. Smaller planes yes but the standard of service was the same as Singapore Airlines. Will fly with them again if given the choice.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Jezrel Sabaduquia","United States","2012-08-08","SIN-CEB on A320. Transfered from a 22-hour flight (JFK-FRA-SIN) with SQ to MI. Boarding was probably one of the most organized affairs I've dealt with. Flight attendants were efficient and friendly. Cabin was still the old-style with the blue seats. However they were very comfortable with proper lumbar support and legroom I felt was more than SQ's A380 in Y. The lack of personal IFE didn't bother me as it was only a 3.5-hour flight. There were screens on the over head that played various TV shows. Although they didn't have any headphones nor the seats had any ability to be plugged in with. Food was delicious and FAs were marching down the aisles with drinks every 10 minutes or so and it was only a 3 hour flight! Overall I would say it was a perfect experience on a regional carrier and I wish that US airlines would follow MI but I think we all know that won't happen.","","","Economy","","10.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","G A Bray","Australia","2012-12-23","Flew OOL-SIN and SIN-TSN return was pleasantly surprised by the quality of the trip. It is a budget airline so you can not expect all the bells and whistles. All aircraft's were fresh and new with a young aircrew to boot. They seemed in good spirits and helpful. Naturally the food service was basic but not too expensive compared to some other budget carriers I have flown with. Surprisingly I was placed in a yellow stretched seat but while the seating did have more leg room the lack of adjustable headrest did not make it too much better. All in all though I would not hesitate to re-book a flight with them. No Inflight entertainment was available but I did not intend of using the pay service anyway.","","","Economy","","9.0","3.0","5.0","2.0","1.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","M G Mengler","Australia","2012-12-05","Scoot Business really means Premium Economy with one spicy Asian meal and one drink included no bread roll salt or pepper etc - very basic food indeed. After that there is a charge for everything. Try to carry your own water as its not provided - especially on longer flights. The seats are OK but difficult for sleeping. Our Singapore to Gold Coast flight was delayed an hour before any explanation was given to passengers. The flight eventually departed 1.5 hrs late.","","","Business Class","","5.0","3.0","2.0","1.0","2.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Bradbury","United Kingdom","2014-07-31","High expectations? No. From the outside the plane looks modern and fully equipped for a flight but no no no. The inside faded yellow overhead compartments torn leather and faded blue seats no inflight entertainment whatsoever. In fact the planes are in such bad condition and poorly equipped there's not even a pocket in front for you to put a magazine or something all of your safety notices are printed on the back of the chair in front which means you have to amuse yourself with possibly scenarios throughout flight just by looking at it. I used to think easyjet was the lowest quality airline but Ryanair that sets a new low. The staff unhelpful unfriendly didn't crack a smile the whole flight.","","","Economy","","4.0","1.0","2.0","3.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Chinnery","United Kingdom","2014-07-31","Stansted to La Rochelle. Got to airport around 3 hours before departure and as we had no baggage we went through security. Security took 27 mins. Unacceptable. Then we waited for around for 90 mins before flight was called and we went to gate 44 immediately. As being called 40 mins before and getting to gate 35 mins before we thought the plane would be there in 10 mins. It wasn't and was there no earlier than 25 mins of waiting at the gate. We were rushed on to the steps to Tarmac whist pax where deboarding and we where on it around 3 mins before our scheduled departure time. We where off 15 mins behind schedule. The flight was smooth and fine. I had a Pepsi and just looked out of the window no IFE or food. We sat in row 5 and had priority boarding. The aircraft landed 10 mins early and we had the usual fanfare. We where de boarded quickly and went straight through to meet relatives who have a 2nd home and took our bags with them. La Rochelle to Stansted. We got there 2 hours 15 mins before flight and we went through security. Relatives driving back took bags with them. There is 1 duty free shop and a cafe. There where 2 aircraft departing at same time and being the first in the lounge gets us a seat. (La Rochelle gets overcrowded). The aircraft got in 10 mins early but the other Brussels flight was late. Boarding began 10 mins before departure and we where off just after the Brussels 15 mins behind. The flight was ok. My seat was dirty and had gum under the seat in front. Again row 5 and priority boarding. We landed 2 mins behind and Ryanair were not sneaky and didn't do the fanfare we were out of Stansted in 25 mins.","","","Economy","","7.0","2.0","2.0","1.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Farrall","United Kingdom","2014-07-31","FR3872 from East Midlands to Pula on 24th July 2014. We return on 31st July. I was unable to print off boarding passes at home I had to do it at the airport using Ryanairs computerised screens. This cost £210 for three people. Why? I could understand paying £10 but why on earth £70? That's typical money grabbing Ryanair. As usual the announcements at the gate and in the plane were so rushed that it was impossible to hear all that was said. Ryanair may be cheap but I'm a human being and expect to be treated with civility and fairness.","","","Economy","","4.0","2.0","2.0","1.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Gaurav Rajwani","Australia","2015-06-12","Flying on SQ business from DXB-CAN via SIN has been one of the best flights I've taken. The seat turned down into a full flat bed, great food and amazing service. I actually wanted the flight to go on for a few more hours it was that nice!","B777-300ER","Business","Business Class","Dubai to Guangzhou via Singapore","10.0","5.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Maynard","United Kingdom","2015-06-07","MAN-MUC in May B777-300ER economy class. Check in and cabin crew very friendly. Punctual. B777 interior a little dated and probably due for a refurbishment. Food basic but as you would expect on a short leg. Nothing exceptional that would distinguish from flying another airline. I had a small ground services issue that the airline was unwilling to resolve on that basis I could not recommend.","","","Economy","","3.0","3.0","3.0","3.0","3.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Niels Solberg","Norway","2013-07-10","Excellent Journey With SAS from Tokyo Narita to Copenhagen with SK984. Flight on time excellent check-in service and friendly atmosphere all the way. Flight time went fast 11 hours With many good films to choose from. Scandinavian hostesses always polite and professional the Scandinavian way which means no fake smiles but down to earth service. Affordable airline tickets which gave generous value for money and bonus points. I have travelled With SAS all over the world since 1976 and will continue to do so. Look forward to experience their new airplanes and hope one day soon that they will offer flights from Scandinavia to Brazil. Long haul With SAS has always been a pleasure.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Kelleher","Australia","2013-07-08","Madrid - Copenhagen - Gothenburg. Got a good price on tickets and received exactly what I paid for! Staff strike at Madrid airport didn't help matters. Only airline in their part of Madrid Barajas without check in kiosks and queue management. Staff onboard were fairly indifferent polite enough. Helpful enough to read out gates for transferring flights on landing. Flight to Gothenburg quick and efficient however 75% of staff were focussed on business/SAS plus customers leaving a single attendant to serve 75% of the remaining economy customers. Really thin seats on plane from Madrid but this made for better legroom. SAS lost all our luggage eventually after 24 hours returned it.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Peeters","Belgium","2013-07-03","Copenhagen-Brussels. Checked in then discovered gate number did not appear on the screen. After a very long wait with no information finally it was cancelled. Very long waiting line at the service center and still no information as to why the flight was cancelled. 2 hours after planned departure we finally knew we were not going home that day. Rebooked for the day after (not the first flight) and they promised we could pick up our luggage. This information was wrong. They supplied us with a survival kit instead. We got directed to a hotel with very few facilities. Free 3 minute phone call as if we were prisoners. Our basics needs were covered nothing more nothing less. No apologies at all!","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Ralte Lalchhanhima","India","2012-07-19","MI 487/488 Calcutta to Singapore and return on 12 and 16 July 2012. First time on Silk Air i was impressed by the service especially that of the cabin crew. The row just behind me were drunk and demanding - asking for food and alcoholic beverages multiple times. They smilingly obliged to each of their demands. Food was good and sufficient with 2 rounds of drinks on both flights. Pilots gave information about the flight status and route three times during the flights. No personal entertainment system but reruns of bloopers wash out etc. Would fly again.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","B Williams","Australia","2012-07-09","SIN-HKT-SIN. Both flights were serviced by a A320. The interior on both planes were old and scuffed. The seats were ok but not overly comfortable. Cabin temperature on the outbound flight was too cold. There was no personal inflight entertainment system though an overhead entertainment system played the same episode of the same show on both flights. Complimentary meals and drinks provided on both flights though the quality of the food and range was slightly worse than that on Singapore Airlines. Even though my return flight was a morning flight Silk Air decided to serve a curry where a breakfast meal would have been more appropriate. Outbound flight was full of Australians yelling at the top of their voices and walking to the front of the plane in an attempt to be the first to order a ""cold one"". The crew worked well under these difficult conditions. The service is very good. Nevertheless the flight attendants remained composed managed disrespectful passengers well and always kept a smile on their face.","","","Economy","","7.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","C Erdogan","Australia","2012-05-03","Got a flight from Siem Reap to Katmandu in one booking although there was an 18 hour transit in Singapore they did not provide hotel nor informed us about the situation so we could plan and book accommodation earlier. All transit hotels were full so we had to stay in nap areas of the airport all night. Never again flying with Silk.","","","Economy","","1.0","","","","","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","R West","Australia","2012-11-30","BKK-SIN connecting to SIN-SYD on 28/29 November. As other posters have noted it's definitely worth paying for the extra leg room in the yellow ""Stretch"" seats. However the seats themselves are very narrow (10 abreast in a 777) and are uncomfortable with no head rest. The forward economy cabin was also very cold. I pre-paid for meals but wouldn't do so again. In future I would bring my own food. I also pre-paid for ""Scoot-thru."" - the Scoot transfer facility in Singapore for Scoot-Scoot or Tiger passengers. The advantage of doing this is that it provides a similar connection facility to that of just about any legacy carrier. Not pre- paying this fee means that if I had missed the connecting flight I would have had to pay (according to Scoot terms and conditions) a re-booking fare and the fare differential for the next available flight even if the problem was with Scoot. Paying the ""Scoot-thru"" fee also meant that in Singapore I did not have to claim my bag clear customs and check in again for the connecting flight. Instead I was able to organise my next flight at Scoot's transfer facility within the airside departure level. Service is friendly but the staff don't seem particularly assertive. Overall I found Scoot to be cheap and cheerful and if you're a budget traveller I would recommend.","","","Economy","","6.0","2.0","4.0","2.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","L Lim","Singapore","2012-11-28","Flew SIN-SYD-SIN. Seats were really comfortable for a budget carrier. If you can book the economy plus (yellow seats). For a bit more you get a lot more leg space. The food and beverage bundle was worth the money. Food was nice and cabin crew was efficient. Hopefully they can size up their fleet so that there will not be any delays.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Robinson","Netherlands","2014-07-31","I had a “neutral” flying experience with Ryanair (July 2014). This was a real surprise. I see that the staff have new marching orders and that intimidation is no longer the order of the day. This new more normal”attitude is already being noticed. Passengers are already taking liberties with hand luggage it will probably not be long before a new clampdown” will be enforced and unpleasant situations will once again be splattered all over the review sites. I made sure I had ticked all the boxes and weighed in before travelling this time. My previous experience has made me paranoid”about using this airline. I would have preferred not to have used Ryanair. They offered the best price for the trip and as money is tight I was compelled to take the risk. We can remain optimistic and hope they carry on in this manner. Perhaps in 3 to 5 years they will have a positive reputation. I still have reservations Ryanair inflicted such needless blow to my family that I am afraid to say it will never be forgiven. In the meantime I will reluctantly use the airline when needed and hope for more uneventful flights.","","","Economy","","5.0","3.0","3.0","1.0","","","","5.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Sutcliffe","United Kingdom","2014-07-29","I have travelled many times with Ryanair and never had problems. If you keep to the terms and conditions on the web site you have no problems. Ryanair are the cheapest and best of low cost airlines.","","","Economy","","10.0","5.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Depaepe","Belgium","2014-07-29","CLR-AGP-CLR. Boarding on time departure with 10 minutes delay. Plane's a Boeing 737-800. Cabin crew professional but a bit cold. Snacks were expensive but are not necessary. Seats are comfortable but the pitch is bad. Temperature too high in the cabin. Arrival 20 minutes before the scheduled time. Value for money is good.","","","Economy","","7.0","3.0","4.0","3.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Petsas Dimitrios","Singapore","2015-06-06","May 30: Singapore-Malé Maldives / June 1: Malé Maldives-Singapore. Excellent service on both legs: attentive warm discreet. Warm towel service and menu cards in Economy. Seats were plush and comfortable with footrest head rest lumbar support and ample legroom. Food was warm (presentation could've been better). Aircraft (777-200ER) showed its age but it was spotlessly clean. As I recently relocated to Singapore from the U.S. I look forward to flying SQ as often as possible.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Brian O'Connell","United States","2015-06-04","SQ11 LAX-NRT-SIN 12 May and return on SQ12 19 May. Was my first time flying the A380 despite a few bumps of turbulence near NRT I found it to be an amazingly quiet aircraft. Flight attendants were courteous efficient and professional coming through the cabin frequently with hot towels as well as water/juices to keep passengers hydrated during the 10+ hour flights. They also knew when to leave passengers undisturbed something you don't really see with many carriers. The seating despite being economy class was pretty roomy both flights weren't entirely full so I got some room to stretch out and sleep for a few hours. The only real fly in the ointment was on SQ12 where the aft toilets weren't working. That wasn't too big an issue as the flight wasn't full but I can definitely see where it would be if the plane was chock-a-block packed. All things considered though I really enjoyed the experience on SQ which proves why international carriers especially Asian ones are miles ahead of any U.S. carriers (with the exception of VX and B6). I would definitely recommend SQ to friends and family; I'm really looking forward to trying out their premium economy service when it rolls out maybe one day the suites!","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Wolff","United States","2013-07-03","This is second time I've flown SAS. This time round trip from Chicago O'Hare to Copenhagen. Both trips: issues with hot cabin with no direct air above the head. ""H"" seats have little black box under them which greatly diminishes leg room. I would prefer a cold cabin one can always use a blanket. Both times husband and I had to switch into shorts and we were still very hot. Attendants left dinner tray on our little tables for over one hour with a 8.5 hour flight this is unacceptable. No attendants offering to pick up trash. Finally went to find a trash can: found an attendant in the very back very grouchily told me to put my trash ""there"". Had bad attitude from female attendant because my husband asked for wine for us (paid for by us) she came with one wine he said we needed one each. She was angry that he had not been clear that we needed two wines. In middle of 8.5 hour flight: we saw zero attendants of any kind for over 3 hours. I find this unacceptable. When they did show up they only offered coffee and tea. Not water. When we asked for water they acted like we were asking for gold. Music and movie buttons did not work. Had only my own personal music and no movie entertainment for 8.5 hours. Interior curtain system broken and constantly rattled during flight. Will not book with SAS again.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Eriksson","Sweden","2013-07-01","Round-trip ARN-CPH-NRT-CPH-ARN. Outbound flight okay. Flew with lights off most of the time. The placing of the reading light was a bit annoying when the front passengers had their seats reclined the light ended up directly into their faces. Everything else was mostly okay. Toilets were quite dated one had been badly cleaned. Inflight system a bit dated remote control need to be replaced. Very annoying was that you could not see a movie from the start they were just playing. Meal and breakfast great on both trips. Return trip - After boarding some passengers behind and in front of me noticed their seatbacks were not fixed and reclined by just pushing the seat back. A technician at Narita fixed this. During the take off however I noticed my seat was the same. Pushed the attendant call button but took a long time to help. She explained the chair had to be adjusted manually by a button underneath the seat and she had to fix making it impossible for me to recline it myself. When I was trying to sleep I wanted my chair reclined however I had to call an attendant again. Not until about 20 minutes before landing did I get help straightening my seat. Never again SAS.","","","Economy","","1.0","1.0","2.0","4.0","2.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","S Goodwin","United Kingdom","2012-04-09","Singapore-Cebu. Very good service nice friendly flight attendants. No delays at all - nice clean plane (A320) one meal which was nice often came round with drinks and snacks. Overall great service.","","","Economy","","9.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","N Werner","Switzerland","2012-03-27","PEN-SIN in Business Class. Check-in quick and due to lack of lounge you get a voucher which can be used in Coffee Bean and McDonalds. Boarding on time and staff very friendly and pleasant addressed all Business Class passengers by name. Meal served was very nice and tea offered afterwards. Arrival on time but priority baggage did not arrive first which was disappointing.","","","Business Class","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","B Sharma","Singapore","2012-03-22","SIN-CJB-SIN on A319. Aircraft full but in good condition. Outbound to CJB - a delay of 45 mins but return on time. IFE was virtually non existent; only a few silent features played over and over on drop-down screens. The meal was the same both ways edible on the way in served at cabin temperature on the return to SIN. Crew very professional and pleasant. In short a fairly good flight but for the amount we paid for the tickets ($800+ per person) SilkAir did not offer good value for money.","","","Economy","","7.0","","","","","","","1.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Louis Vu","Singapore","2012-11-23","I flew Singapore to Gold Coast return. Flight took off on time the seats were comfortable compared to other budget airlines. FAs were nice and attentive. On the flight back to Singapore we were given a chocolate bar! Would definitely fly Scoot again I hope they will open Singapore-Melbourne route in the future.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Joshua Chua","Singapore","2012-11-21","SIN-OOL-SIN flight TZ006 and TZ005. SIN-OOL check in could have been a lot faster as we were the first few in line. Boarding was slow but smooth. The taxi and takeoff roll were done professionally. Food was served 1.5hrs after takeoff had lasagne which was not too bad its better to pre-order online to prevent long waiting times. For the rest of the flight I slept. Outbound flight ended well with a smooth landing but the immigration at Gold Coast wasn't very fast at all. OOL-SIN a long line at check in followed by another long line at immigration and boarding once on board managed to rest until takeoff. Food served 1.5hrs into the flight and had the lasagne meal which includes pepsi and fruit chips. Landing was fairly smooth. Overall I think Scoot is a fairly reasonable airline if you just want to eat and sleep my advice would be to download movies on a tablet and bring it onboard to past the time.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Smith","United Kingdom","2014-07-29","Flew from Glasgow to Majorca with cabin bags no problem. Flight was fine even arrived early which was a bonus. Not so on the way home. One of the women grabbed the bag off my 17 year old son and made a big show of how the bag would not fit in the cage. The bag was actually smaller than Ryanair's specifications but the wheels were slightly sticking out. People with larger bags were being let through but she refused to let us through without paying 50 euro.","","","Economy","","2.0","2.0","3.0","2.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Gary Evans","United Kingdom","2014-07-29","Excellent flights from Liverpool to Malaga and the return flight. No problems or delays and staff were excellent. Staff dealt with any issues on board professionally and in an excellent manner. It is all to easy to complain when things go wrong and rightly so however we do not praise when things are achieved above and beyond the call of duty. I have travelled with Ryanair previously with the same results. Excellent service.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Edwards","United Kingdom","2014-07-27","Excellent support yesterday from Ryanair in Liverpool. My 13yr old son travelled to Knock from Liverpool with my brother and his son. My brother made his reservation in Ireland I arranged my sons ticket here in UK. When I tried to check him in I was not permitted because he was born in 2000 therefore too young to fly alone. I travelled with him to Liverpool airport expecting a £70 levy as he was not checked in online. I explained he would be travelling with my brother and his son he would not be alone - and the young lady was most understanding and checked him in immediately with no quibble or charge - really good service.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Strahan","United Kingdom","2015-06-04","After travelling from London to Brisbane and back last month flying Singapore Airlines I must say I would recommend this airline and enjoyed my flights. All the staff had a very high standard of customer service. I hope to travel more in future with Singapore airlines.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","William Lay","Singapore","2015-05-31","SIN-SUB SQ930 26 May. A330-300 on both legs. Hot towels were served shortly after boarding followed by food. Very courteous and pleasant crew members. The aircraft's PTV was good the movie was updated. The seat on A330 was nice and better for other full service airlines operates this aircraft. Overall a very pleasant experience and it's always a pleasure to fly Singapore Airlines.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","David Killick","New Zealand","2015-05-31","SIN-CHC overnight flight in economy. Singapore Airlines has been my favorite airline for over 30 years so I am disappointed to write a less than stellar review on this occasion. Flight attendants remain as helpful charming and efficient as ever. Food and wine are excellent down to the after-dinner ice cream. But this old B777 was tired. So much noisier than the A380 we had just been on. After being in premium economy standard economy seats were so tight. Poor tall guy in the seat in front must have found it tough. Even with a free seat in between myself and my wife it was hard getting in and out and a bum in the face is just not a civilised way to travel in my opinion. We really hope Singapore Airlines introduces premium economy and newer aircraft join this route soon! (The airline is scheduled to launch P/E in September). Another letdown was the IFE. Poor choice especially audio. I like to settle down and doze while listening to some relaxing guys. I gave up on both audio and video as the headphones were useless and the white noise too much to hear anything. Improvement required!","","","Economy","","6.0","2.0","5.0","4.0","1.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Petersen","Denmark","2013-07-01","CPH-ORD-CPH June 2013. Picked some excellent value tickets on recent SAS promo. Both flights on time in fact we left a little early on the return trip. Service not very memorable SK have very ""experienced"" flight crew. Whilst they know their job well they are not particularly friendly. Food acceptable no inflight amenity packs or anything like that. Entertainment system - bring a good book! Poor small screens very small selection of movies etc not AVOD.","","","Economy","","5.0","4.0","3.0","3.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Thomas Eriksson","Sweden","2013-07-01","ARN-MLA 737-800. Travelled on one of these ""charter"" destinations with SAS. It's an all charter experience. Last year I decided to fly in Economy Extra but it's not worth the money so this year it was economy. We took off within 5 min from scheduled departure. Pretty full flight and 4 cabin staff onboard. Still it took almost 2 hours before we were offered to buy something to eat or drink. Flight was smooth but with a very tired cabin staff. Landed on time in Valletta.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Alan Mackenzie","Denmark","2013-07-01","CPH-LHR. SK505. I luckily got seat 7D just behind SAS Plus/Go which take up the first 6 rows. I was surprised to note that the 'Business' class rows were completely full across the rows exactly the same as economy. I would certainly not pay extra for that service. Flight was good tea and coffee free landed early with quick baggage delivery.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Suhail Vadgaokar","India","2012-03-14","SIN-HKT-SIN. Short flight to Phuket and back. Full service where crew begins with an offering of two kinds of newspapers! No IFE but hardly matters. Meals offered with a choice of meats. Drinks offered twice during the flight. Great seats with ample leg room. All in all a very good regional product offering great value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Jens Jensen","Denmark","2012-02-28","SUB-SIN. On time. Choices of meal was rice with beef or noodles with chicken. For both choices there was an additional small cake and a cup of sealed water. Furthermore you had own choice of whatever you wanted to drink. A320 used on this flight is much better than the A319. You have a full day in Surabaya then board and arrive in Changi 2 hours before many of the European flights leave. That leaves you enough time to enjoy Changi airport at bit with no rush to catch your plane.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Jens Jensen","Denmark","2012-02-25","SIN-SUB. Departed 10 minutes early. A319 is starting to get a bit old. Seats look very used. Food was good but not excellent. I would recommend since this fits perfectly with the European flight arriving in the morning in Singapore so you have around 2 hours layover in Changi before landing at 9.10am local Surabaya time.","","","Economy","","7.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Denise Callichy","Australia","2012-11-21","Value for money! Paid for the extra leg room and it was worth the extra. The food was simple. Suggest passengers eat a good meal before boarding and take snacks. Suggest passengers take a warm jumper or rug because it can be a bit cool. Cabin staff were smartly dressed and friendly. Take a book Kindle or other entertainment.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","A Tan","Singapore","2012-11-20","SIN-SYD-SIN in Nov 2012. Sat in rows 24 D-G and 25 D-G to and fro. Paid $30 more per seat per person per way. Decent leg room. Satisfied with their service. Served food 4 hours after take off at 2am which was just right. The food was piping hot. The crew were polite efficient and professional. The aircraft was clean and new. The crew will periodically inspect the toilets to ensure cleanliness. Will definitely travel with scoot again. Scoot has full cost carrier service at the price of a budget airline!","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Hodge","United Kingdom","2014-07-27","Flight FR 2132 - an number I will never forget. 2nd time with Ryanair and first time although no real problems felt like we were treated as second class citizens so vowed never to book with them again. However family holiday to Lanzarote and the only people flying out in the morning (so we arrive before lunch) was Ryanair. So I hesitantly booked (even though it was no cheaper than the other airlines). First came the con where you can no longer print your boarding passes (unless you have paid the extra for allocated seating) until 14 days before you return date. As this was a 2 week holiday I was already at the airport catching my flight out so had to pay for allocated seating. This was just a snippet of what was to come. The flight out was cattle market heaven but quite uneventful so consoled myself with the fact that I had done the right thing and would have an extra half day holiday by flying out early. The flight home was the nightmare we were called to our gate then the gate changed twice so the long queue of people were already irate when there was a general murmur around the crowd. This was when the first person had received a text to say the flight had been delayed due to technical issues and we had a delay of over 5 hours. Not told anything by the staff on the ground the whole airport became Chinese whispers. In total I had 4 texts from Ryanair delaying the flight eventually by 12 hours. We did not arrive home until 5am. I feel like I now need another holiday after spending 15 hours in a very hot uncomfortable airport and then a further 4 hour flight home.","","","Economy","","","2.0","1.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jenny Leadbetter","United Kingdom","2014-07-27","After an accident just prior to making my return journey I was unable to walk. As soon as the Ryanair rep at the airport saw me she arranged for a wheelchair and I was delivered to the departure gate and helped onto the plane. During the flight the crew supplied me with a folding wheelchair and pushed me to the toilets moved my seat so that I had room to rest my leg on the food table and bought me a bag of ice to help the swelling in my leg. I cannot praise them enough.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Paice","United Kingdom","2015-05-28","LHR-SIN-SYD return. Outbound LHR-SIN was a 777-300ER newly fitted out and very comfortable. First class crew addressed by name throughout and constant top ups of drinks. Book the cook option of monkfish as very nice! SIN-SYD was an a380 same excellent service as the first leg although the veal option was a little disappointing. Return SYD-SIN was on an ancient 777-200ER seat really showing it's age and an antiquated IFE. However the crew made up for this with their usual excellent service and the food was excellent. SIN-LHR on an a380 with all business class top deck. slightly indifferent service on this leg but still pretty good in terms of industry overall. Would definitely recommend although watch out for the old equipment used on some journeys.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Williams","Singapore","2015-05-28","Flew SIN-DXB-SIN first time in Singapore Airlines business class. Service was poor on the outbound leg. Planes are quite old. Middle East Airlines business class much better Emirates Etihad Qatar Airways. Wine glasses very small. General impression was not as good as I had expected of SQ.","","","Business Class","","5.0","3.0","2.0","3.0","3.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Cheung","Hong Kong","2015-05-28","Traveled 4 segments. HKG-SIN-SYD and return on a 772ER 773ER A388 and A333. Haven't flown long haul with them for quite a few years but I think it has deteriorated. Seat pitch is too tight for an airline like SQ and the cost cutting in services is apparent with the bottle of water provided gone and wine glasses replaced by plastic and red and white wines now poured from a large bottle instead of the airline sizes they used to provide. I also remembered when flying long haul some years back they actually provided hot chocolate drinks throughout the night which doesn't exist anymore. It just feels a lot more budget than it used to be. In terms of the cabin and plane 773ER had the best IFE and new seats which i think is slightly more comfortable than the ones on the A388 and A333 which had identical seats and IFE but still I regard those seats as being too hard. While the A333 is supposed to be the newest plane at just 2 years old the fact that it's leased and a bridging plane meant that it was fitted with old seats and IFE the same as the A388 which SIA has flown as much as a decade. Service is OK overall but the SYD-SIN leg had a rather less enthusiastic air steward serving my section but I do accept that there are the occasional bad days. Sharp contrast to EK which I have also used during this trip. Seats better legroom better IFE better food better beverages better.","","","Economy","","6.0","2.0","3.0","4.0","3.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","John Petergal","United States","2013-06-28","23rd June Flight 944 Economy Chicago OHare - Copenhagen - Gothenburg. Return on 30th June. European based travelers may not be overly impressed with SAS but compared to United or American Airlines which fly out of our home in Chicago economy class on SAS is like flying first class on them! Free meals no baggage fee free snacks drinks towels pillows blankets; all the things you pay extra for on United or American. More legroom cleaner toilets outstanding attendants on our flight. On the way back when the pilot announced we had to wait 15 min for a gate a Danish girl's chorus burst into a beautiful traditional folk song in 4 part harmony that had everyone on the plane cheering! I'd fly SAS again in a New York Minute. We had passes to the VIP lounge which was excellent.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","V Roberts","United Kingdom","2013-06-26","I travelled yesterday from Oslo to London and experienced a distressing situation trying to access the toilet facility with a grumpy unhelpful hostess not prepared to move her trolley x2rows. It took 20 minutes before the facility was available. It is our first and last trip with SAS.","","","Economy","","","4.0","1.0","0.0","0.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Elliott","Ireland","2013-06-23","DUB-ARN return both ways on Boeing 737-600. Check in was nothing special ground staff were pleasant. I find the check in system in ARN slightly confusing but ground staff were lovely and helped out. On board however it was an entirely different story. Stony faced cold unwelcoming cabin crew all but one of which didn't at all smile. Seats were hard and uncomfortable. I had less legroom than on a Ryanair flight which for a full service airline and more importantly a full service price. Also there was no food offered only cups of water. Everything else was a buy on board service which for a full service airline is just disgraceful. Positives however were a clean plane and on time departure and arrival.","","","Economy","","5.0","2.0","3.0","1.0","1.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","M Eggleton","United Kingdom","2012-01-17","SIN-CNX. Efficient service. It was only a 3hr flight so only one meal (which wasn't great) but we were given plenty of water and juice. Plane was an A320 so small seats not too much bother on short flights though. Good overall service friendly and helpful staff. Not much of inflight entertainment though and no headphones to watch one of the screens.","","","Economy","","7.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","A Krummacher","Sri Lanka","2011-12-29","SIN-DAD on Airbus A320. Plane departed and arrived on time. Service onboard excellent directly after take off drinks were served and crew made several rounds during the flight. Food a big disappointment - a tasteless chicken curry and no salt and pepper in the cutlery bag. In terms of seating just like any other standard airline. Price was low and got me to my destination safely so will use them again.","","","Economy","","6.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","V Bolton","Australia","2011-11-29","Singapore to Kathmandu return. Seats reasonably comfortable. Service and food were good. Return flight was much better although was late leaving making it a rush to connect to our flight from Changi. Overall a good experience.","","","Economy","","7.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Colin Dunne","Australia","2012-11-19","We had better service with Scoot than on full cost airlines the planes were clean and the cabin staff attentive. Paid extra for yellow seats at rear of plane and would do so again. No complaints whatsoever and we will definitely fly Scoot again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Tan","Singapore","2012-11-10","Recently travelled SIN-TPE-SIN. Managed to get the promotional fares on their recently launched new route. Poor legroom and seat space but bearable for a 4hr flight. The Air-conditioning was too cold both ways. Cabin crew was amateurish but efficient. Flight to TPE was full but only 60% on the way back. Overall good value.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","F Eriksson","Finland","2014-07-27","Our family (2 adults + 2 Children) travelled TMP-HHN 11 July and HHN-TMP 18 July. We were a bit worried about taking Ryanair (due to all negative feedback about this airline). However everything about our trips were working 100%. Check-in ok! Both flights ~20min early FA's had a professional attitude not ""pushy"" in their efforts to sell ""stuff"" at all.","","","Economy","","9.0","3.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Abrahams Alan","United Kingdom","2014-07-27","Flew with my 8 month pregnant daughter who had required doctor signed Ryanair paperwork which she was never asked to show. Had just cabin bags on the outbound flight but with family bought baby presents on the return it required a case being put in the hold. Getting assistance to do this from the Ryanair desk staff was like ""pulling teeth"". Dismissive unhelpful arrogant and rude summed up by the comment from one Ryanair staff member with the statement ""I can't be out here just helping one member of the public"". I enquired what was the minimum number she could help? Priority booked and seats reserved only to be herded from one queue at the gate to the next queue at the entrance of the air bridge then on to the queue at the aircraft doorway 20 minutes standing during intense summer heat. Not the sort of treatment to subject an expectant mother to. Not one member of staff took the care or comfort of this pregnant lady into account. The only smile came from cabin crew when trying to sell their overpriced beverages. An appalling airline worthy of their reputation of flying their customer in ""Cattle Class"".","","","Economy","","2.0","2.0","1.0","3.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Zuhairi","United Kingdom","2014-07-20","BHX-DUB-BHX. Flawless flights. All on time with an excellent turnaround time. Cabin clean with polite crew cost 16GBP return. Only hand-luggage printed boarding card and had luggage with me in cabin. Half price hot meals on last evening flight back. As long as you follow the rules you cannot go wrong.","","","Economy","","10.0","3.0","5.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Anne Jamieson","Australia","2015-05-27","We travelled on April 26th Brisbane Australia to Singapore then onto Paris. Came back Munich to Singapore Singapore to Brisbane. The trip Brisbane to Singapore very comfortable and the staff were fantastic. The other legs of the journey were OK comfort but found the staff less attentive.","","","Business Class","","7.0","5.0","3.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Berkani","Sweden","2015-05-22","CPH-SIN-DPS-SIN-CPH outbound on 15th of May and return May 21 (four segments). Must say that I am very disappointed at their service performance. Having flown many times on SQ I did not expect almost rude service from some of the cabin crew attendants. This is not the 5 star SQ that I am use to. CPH-SIN was an old refitted 777-200ER with an entertainment system from stone age. The food was quite tasty tough. Next time I fly to South East Asia I will definitely choose other options like Qatar Airways or Thai. Much better value for money.","","","Economy","","3.0","3.0","1.0","4.0","2.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Lee","Australia","2015-05-20","Travelled on SQ211 on 16 May 2015 Singapore to Sydney in Economy seat 32G. Flight was full mainly connecting passengers coming in from India. Our second (light) meal was served very late almost at the time when the pilot made the announcement for cabin crew to prepare flight for arrival and some passengers including myself were still waiting to be served! It was rather stressful to rush through my meal knowing the plane was arriving soon. Apparently the reason why the second meal was served so late was due to the high volume of special meal requests from the Indian passengers. I am a Kris Flyer Frequent traveller and travel often on the Singapore to Sydney leg and have experienced/observed this problem before where the meals are served later than usual because cabin crew are serving a high volume of special meal requests. Perhaps SIA need to review the management of special meals on future flights where there are many passengers travelling from India to Sydney via Singapore. It will be interesting to ask SIA how they will manage if 90% of the passengers have special meal requests on one flight! So this was quite a let down in service for me. I also have a suspicion that the in flight meals served have become smaller and lighter in portions. Another problem was my seat TV did not have Entertainment on demand! It was most disappointing especially when I was informed while most of the other passengers had Entertainment on demand programs mine was one of the few that did not have it! Surely this type of problem should be noted by cabin crew at the end of its last flight for service maintenance. I think SIA needs to pull up its socks to maintain its renowned high standards!","","","Economy","","5.0","3.0","1.0","1.0","1.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","G Borgo","United States","2013-06-23","Going to Copenhagen (Economy) seats were tight but that's what I paid for. Service and food okay. Certainly not rude but not very many smiles. Movies okay. Air comes out and blows toward centre of plane so window seats not the best choice. Coming back to USA pleasantly upgraded to Economy extra. Better meal wider seats. Crew were very pleasant on this leg of flight. All flights were timely if not early. No problem at all with baggage. Was afraid to fly on this airline due to reviews but I would definitely use again. Most complaints come from European travelers.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Jeff Michel","Switzerland","2013-06-21","LHR-ARN ARN-HEL and HEL-GVA. Very poor check-in staff who managed to redirect luggage to wrong airport but sometimes these things do happen. Cabin staff surly and astounded to find out that absolutely no food is offered even on a 3hr flight. Only tea or coffee offered everything else you have to pay for. Really not acceptable for a 'full-service' airline. No entertainment on board. Will stick to SWISS where possible!","","","Economy","","2.0","4.0","2.0","1.0","1.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Niels Solberg","Norway","2013-06-21","Second Journey to Tokyo from Copenhagen with SK0983. Unfortunately there was a 2 hour delay but there was good flight information and journey took only 10 hours from Copenhagen to Tokyo. Good Entertainment selection and Food was a great improvement from last journey 3 months ago. Staff always professional and helpful. I have travelled With SAS the last 30 years I must say all in all that I have always experienced good service and flights With SAS.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Henderson","Australia","2011-11-28","Chennai-Singapore Business Class A319. Despite the small aircraft operating this route the business class cabin was comfortable and the service was excellent. The flight leaves at a great time and I prefer this to the usual midnight flights. Food was more to the Asian palate and spicy but good. Would like to see a better quality Western option. Excellent inflight drinks and snacks and great service.","","","Business Class","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Brooke McInerney","Philippines","2011-08-23","Surprised at the comfort of the plane and professional staff. On such a short flight Singapore-KL I wasn't expecting much however the cabin was clean new and nicely fitted out. Leg room was fine and staff were attentive. I was happy to be flying a 737 rather than something smaller.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Dilip Mathew","Australia","2011-08-22","Singapore-Kochi on A320. Cabin crew professional seating comfortable. Cabin was clean and well maintained. No shortage of pillows and blankets making for a pleasant 4 hr night flight. Luggage delivered promptly at Kochi.","","","Economy","","7.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Frank Kontista","Australia","2012-11-09","OOL-IN in Economy having traveled with Scoot on four previous occasions. Boeing 777 is comfortable clean and has enough overhead storage. Economy seat is sufficient and comparable to other low cost carriers. Food was not purchased as I prefer to eat before and after a flight on LCC. Drink prices are reasonable. Staff were very attentive friendly and were on the go for duration of the flight.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","R Crump","Australia","2012-11-01","Travelled from SIN-OOL 2 days ago on a 777 and were not impressed. The seats were very hard and had no head rest! The cabin service was almost non existent and the food was inedible. The water is $4 for a 330ml bottle which is outrageous. The call buttons kept going off all night. However planes are new and clean.","","","Economy","","5.0","2.0","1.0","1.0","1.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ventham Ulla","United Kingdom","2014-07-17","I frequently travel with Ryanair on the STN-NYO route and it normally works well. I have always been able to take my hand luggage in the correct size bag on board without any problems. Today however I was waiting to board the flight at Skavsta Airport when then airport staff start walking along the line of people waiting and randomly telling passengers the flight was full and the had to put their hand luggage in the main hold. When I pointed out that I had some breakable goods in my bag I was told that if I was that worried I should had been in the queue earlier. As it happened There were about 10 people in the non-priority queue ahead of me. Also my travel companion was at the end of the queue but was allowed to take his bag same size as mine on board without problems. There was no logic at all. TO me it seems like the only way to guarantee that you can bring your hand luggage on board is to pay the ""priority boarding"" fee. Not sure if this happens on other Ryanair routes but the same thing happened to my daughters also at Skavsta a couple of weeks ago. Is this another sneaky way to make money?","","","Economy","","3.0","3.0","3.0","2.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Hall Lawrie","United Kingdom","2014-07-17","Having been put off using Ryanair about 4 years ago I took a flight from Bristol to Girona and return early July 2014. I was well aware of all the pitfalls and extra charges and then made the mistake of mis-spelling my own first name. I thought 'here we go' especially as I couldn't get through on the phone even the £1.09 a minute line. Then I stumbled upon their 'live chat' facility got connected within 2 minutes and had the name corrected. They emailed me a revised confirmation. Of the flights - well the pre-allocated seats are a great improvement - saves that awful scramble on board with the FAs screaming 'if you don't sit down we'll lose our flight slot' and passengers coming to blows. The boarding pass saying front or rear of the plane is sensible. Unlike previous flights (which was what finally put me off Ryanair) there were no cases either at BRS or GRO of passengers being harassed having their luggage weighed or measured or any sign of people being charged for things. Most notably I didn't hear any passengers grumbling about anything. So the simple impression of just 2 flights is that you get what you pay for on-time clean planes and a vast improvement from 4 (plus) years ago. Whether I want to brave a STN flight is debatable but I need to fly home later in the year and I won't be too worried.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mitchell Wright","United Kingdom","2014-07-17","Edinburgh to Arrecife 6/7/14. Crew outbound were very depressed couldn't hear them speaking on the announcement and they were French which made hard to understand them but they did speak English we felt rushed during boarding as the crew kept announcing ""good morning please can you store your hand luggage and take your seat as quickly as possible"" this was said 4 times! Overall early departure and arrival which makes it better! Nothing was a problem but the crew were very shy! Arrecife to Edinburgh 13/7/14. Crew inbound were really nice my niece got welcomed specially by the two crew boarding us at the door. They were lovely. Once it came to the lottery cards they made it into a laugh which made the flight more welcoming. This was just an opportunity to get rid of your euro coins and to be charitable. Overall smooth flight and arrived very early. Just remember this is a low cost airline and remember to print all your boarding pass off before you depart like we did!","","","Economy","","9.0","3.0","5.0","5.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Hoffmann","Germany","2015-05-20","SQ328 SIN-MUC 15th May. Full flight departed and arrived on time. Service was efficient although dinner service was interrupted by turbulence but resumed shortly afterwards. Seat was comfortable and IFE worked as advertised. Plane was an older 773ER and would benefit from a refurb. Otherwise a great flight and would fly them again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Brambilla","United Kingdom","2015-05-20","LHR-SIN economy 12 May 15. Airplane was very comfortable with flat seats extremely comfortable to lay down (as it was half empty most of people had a row of seats for himself). Inflight entertainment had a large variety of movies of any genre. Food was good and generally abundant. The only two drawbacks were the delay it had departing from Heathrow (more than 1 hour) and the possibility to have dinner with reclined seats meaning that I had little space for my dinner as the child in front of me decided to do so. I would still classify a 5 star experience.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tercon Bojan","United States","2015-05-20","It's decadent luxury to fly the SQ A380 Suites from Singapore to New York. Of course I'm tempted to compare them to the Emirates suites and I have to say that overall this is a much more luxurious spacious and comfortable product than Emirates. Minus the shower which I do miss on such a long journey. The suite is on the lower deck which is wider and the sides don't curve in as they do on the upper deck so the suite is very spacious. The leather seat is extremely comfortable and plush and when they convert the suite into a bed which is separate from the seat it's the best bed in the air that I've slept in. All this can be done because the SQ suite is modular where parts move up and down as they convert it from sitting room to bed room. The food and service was excellent as is customary on SQ. I sat in row 3 which is the only row with 3 windows. I like to look out and have as much light as I can so this is important to me. Although I still don't like the A380 windows for they are recessed and make you feel like you're in a submarine!","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Magnus Gustafsson","Sweden","2013-06-19","Once again travelled with SAS since their new business concept were adapted. I had a ticket saying Business Class (C) and by SAS new definition this means SAS Plus. The flight was SK580 from CDG to ARN with a Boeing 737-700W and although a long term Eurobonus Gold member I was given seat 2B (middle seat) with no possibility to change seat. Since SAS introduced SAS Plus there is no longer a free middle seat. The very good food previously served is also gone. Now the only option is to choose something from the so called ""Sky Cafe"" i.e. cold food with low quality like a sandwich or a salad. During my six flights since the new service concept were introduced there have been no variation in the menu. To me this is a disaster. The once proud Scandinavian carrier seems to have lost the battle. A worse service in C-class can probably not be found in Europe. Sorry SAS I will shift to another Alliance that still cares about their frequent flyers.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Magnus Gustafsson","Sweden","2013-06-16","Travelled SK1606 Boeing 737-600 ZRH-ARN on June 13 2013. This was my second experience with SAS newly adopted SAS Go and SAS Plus. I travelled in SAS Plus at seat 1F. Cabin staff at SAS are generally very friendly and service minded. The new SAS Plus (C-class) is however a greatly degraded service compared to the previous Business Class. To my opinion even the former Economy Extra was much better. In SAS Plus you are served (free of charge) a limited choice of cold sandwich or a cold salad i paper boxes with plastic cutlery. Exactly the same choice is offered in SAS Go but then you have to pay for it. There is no longer a free middle seat in SAS Plus. Together with the old and worn down interior of the Boeing 737-600 this was a huge disappointment. I have travelled with SAS for many years but now I think I will reconsider.","","","Business Class","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","N Miller","United States","2013-06-10","AMS-CPH and CPH-EWR in Business Class - excellent onboard service and the food especially from AMS very tasty. Started out badly with an apparently brand new ticket counter agent who incorrectly checked me in to ARN not EWR. The lounge at AMS (3rd party) is poor - I hadn't had breakfast thinking I would be able to grab at least some bread/crackers and cheese at the lounge but that was not to be. The lounge does have ample seating but that's about it - no computer terminals. The lounge at CPH was better but not up to the standard of a major carrier's hub (at least not on the first level where Business class passengers are directed) - the only wine (2 choices - red or white) came from beer taps and the food selection was bare bones for an early evening transcontinental departure. Once on board things looked up - with 1 recurring annoying exception - both my seat mate and I both women never got an offer to hang up our jackets and finally wound up hanging them up ourselves - this happens to me a lot and always burns me. Aside from that the service was very good and the food OK - after the meal service when the flight attendants change into chef's outfits they put out a snack bar of fruit cookies etc. and I always like this possibility.","","","Business Class","","7.0","4.0","5.0","4.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Sarah Lopez","Spain","2011-08-22","Cabin crew were helpful and friendly. Offered drinks constantly and gave my 6 year old games to keep her entertained. We were 4 passengers from Singapore to Lombok and were all happy with their services.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Pawel Wujec","Poland","2011-08-05","AMI-SIN. Very impressed by this short haul flight. Very food crew. Staff were efficient from check-in at the smallish Lombok airport and throughout the flight. Plane was A320 clean and airy. Very good fish for dinner. Arrival in SIN 30 mins before scheduled time.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Neil Ha","Australia","2011-07-31","KCH-SIN A short and pleasant flight. Despite the crowded plane the cabin crew is still warm and friendly. SilkAir has finally launched new menus which makes frequent traveler more appertising. The ground staff is friendly and extends warm welcome to everyone. Also SilkAir has also introduced the new autumn theme seating. Simple soothing yet truly makes passengers feel exclusive. SilkAir also departs and arrives on time.","","","Economy","","10.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","K Pardoe","Australia","2012-10-25","Managed to obtain really good priced tickets from SYD to SIN and back. 10 seats across on 772 which is pretty tight. Flight out on time departure and early arrival. Flight back early departure and arrival. OK for daytime flight but on the way back overnight very uncomfortable and impossible to sleep despite paying more for extra legroom seats.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","T Wilson","Australia","2012-10-14","SYD-SIN-SYD and would not use Scoot again. Our 7 year old daughter found the seats a great size but my size 8 wife and my average size were very uncomfortable. There were no comforts. No entertainment system without paying no drinks without paying (water was $4) no fold-out head rests no blankets ($12) no pillows ($10) no foot rests the seats were smallest imaginable (they ask you to pay more once on board if you want to move up to the yellow seat). The staff were polite and sweet. The meal we purchased was unappetising. Plane was new and the landings were very smooth so as far as safe flying I cannot complain but the level of comfort was surprisingly low.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Cristea","Romania","2014-07-17","June 23 Brussels to Palma de Mallorca. Check-in online and boarding passes already printed baggage respected Ryanair's rules so fast and smooth drop-off two hours before departure. Automatic seat allocation is a good improvement don't need to stay in line for boarding despite the fact the flight was almost full. Short walk from the gate to the plane (for me was nice). On-time boarding 30 mins. late departure due the long queue for take- off. Some turbulence during the flight and a bit bumpy landing. The plane was clean and the crew was polite. In Palma fast luggage on belt. Good value for money.","","","Economy","","7.0","4.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Ashton","United Kingdom","2014-07-17","Tenerife South to Manchester 15/07/14. Great value flight. 35 mins early much better than Monarch's time keeping. Friendly service and much less announcements. Really starting to notice the changes.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Hoffmann","Germany","2015-05-18","MUC-SIN 777-300ER 5/5/15. Older plane was a bit rough around the edges but it might be one of the ones due for a refit. Flight left on time and arrived on time. Flew economy and had a whole row to myself that said there was still more than enough space if the row was full. Service was attentive with staff coming through often with drinks. All meal option available but it was a half empty plane so was not expecting problems the quality is first rate as always as was the entertainment system.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Parker","Australia","2015-05-13","Brisbane to Bangkok return. All flights on time. All full. I haven't flown SA for 12 months now and I feel the service on board is slipping. Only three flight attendants to serve a full flight in the back section. No drinks except tea or coffee offered at meal times. I asked for a soft drink and got given a half a plastic cup. Serving a big chunk of chicken on a plane when crowded is virtually impossible to cut. I had to leave it. Breakfast hasn't changed in 10 years. Still the same old cold bread roll and cake. Planes seem old and dirty. My bag didn't make my Bangkok flight and was sent on the next one. Why this happened I do not know.","","","Economy","","4.0","1.0","2.0","2.0","4.0","","","2.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Kunal Chandra","Canada","2015-05-13","Jan 30 2015 SQ 517. From check in at Calcutta Airport staff were very professional and also assisted with your questions and as well as the immigration forms for your visit to Singapore. Once on board you experience Singapore Hospitality from the snack and drink service to meal service and also duty free service. The meal was hot and delicious. Wonderful staff seats and PTV. Staff professional and friendly to talk to these days you never get menus on the plane of the choices of what you have for breakfast lunch dinner as well as drinks wines beers etc. I will travel again with Singapore Airlines again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","W Yeo","Denmark","2013-06-05","Flew premium economy CPH-Narita on full priced economy ticket. Shocked to find that snacks and drinks after meal service were payable. This resulted in my fellow passengers from Norway going on a drinking binge on the flight to Tokyo and talking loudly while the rest of us were trying to sleep. The air stewardesses didn't do anything until I made a complaint. I could have flown British Airways or Singapore Airlines for a lot less and get much better service! I don't mind the transit and longer flight time in exchange for better service on a long haul flight. This will be my last long haul flight with SAS if I can help it.","","","Premium Economy","","1.0","3.0","2.0","2.0","3.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Ron Kuhlmann","United States","2013-06-04","SFO-CPH-OSL-CPH. Found the flights to be pleasant and the service was warm and efficient as well. The food on the transatlantic was good but unremarkable however the snack boxes distributed between CPH and OSL were extremely tasty and had a variety of foods. I was very surprised by the presentation and quality on such a short flight and found the whole catering plan to be excellent.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Hansen","Norway","2013-06-04","Another horrible trip with SAS from Bergen to Copenhagen flight was cancelled got the message the day before had booked tickets in late afternoon/ evening to get a full day of work. The new flight was in early morning. The plane back arrived late about 1 hour and as always with SAS the luggage was missing. Have to fly SAS to Greece the last 4 years on every flight they loose the luggage 3 times a year out of 3 possible times. No entertainment no free drinks or food. You can not buy real food either. Horrible old planes like the MD-80.","","","Economy","","2.0","1.0","3.0","1.0","0.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","A Owen","Thailand","2011-06-15","Chiang-Mai to Singapore flight was on time cabin crew were nice and friendly. Plane was in good condition food average inflight entertainment was good. Overall a good short flight.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","D Leong","Singapore","2011-06-08","SIN-MES-SIN. Excellent service both ways. Staff courteous and efficient - surprised to be addressed by name by cabin crew. Never got this treatment from the crew on my SQ SIN-CGK-SIN flight the following day.","","","Economy","","9.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","E Tan","Singapore","2011-06-06","SIN-PEN-SIN chose Silkair because it offered good departure and arrival times for a weekend trip. Legroom was okay and departure / arrival via Changi Terminal 2 is better than via the Budget Terminal. However there was no inflight entertainment snacks were of poor quality and the aircraft wasn't looking too new either. On this 1 hour 20 minute flight if you're not a connecting passenger from an SQ flight there isn't really that much to differentiate Silkair from the other airlines that fly this route such as MH AK 3K and TR.","","","Economy","","4.0","","","","","","","1.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","C Spetts","Australia","2012-10-12","Singapore-Gold Coast Oct 11th. Departed and arrived 10 min late due to Tech fault. Check in reasonable although strange - check in staff collect passports whilst waiting in check in line and take to document counter for processing then return to pass and direct you to check in counter. This in my opinion slows down check in. Meal service started 1.5hrs after take off pre booked meals served first however they start from row 21 and take a further 1.5hrs to reach seat 61 where I sat - the meal was cold and inedible. Economy blue seats leg room okay however I paid extra for Super seat (well worth the payment). Rows 61-64 are definitely the best - a larger seat and more leg room than other Super seat. Apart from food a good budget airline. Staff extremely professional.","","","Economy","","8.0","5.0","4.0","1.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","G Dryburgh","Australia","2012-10-11","Bangkok-Singapore-Sydney 4-5 October 2012. For a tall person leg space for seating good and comfortable. General in flight service good. Cabin crew friendly. For the ground crew at Bangkok a suggestion - a smile it goes a long way. The ""call"" button in seats in wrong place - easy to push when sleeping.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Gomez","United States","2014-07-17","On March 30th 2014 we flew Ryanair our of Beauvais France (BVA) to Madrid Spain. The tickets sounded like a great deal until we got to the airport and found out we had to pay another $140 euro for boarding passes. The rep at the counter all of a sudden did not speak English or Spanish was rude and started to roll her eyes. We paid the additional charge and went back to check our luggage. We then were told there were more charges for our bag (under weight) that were not included apparently. We paid the extra fees and finally were told we could get in line. We proceeded to get in line which was a huge disaster and with no logic or system in place or completely poorly executed and took 2 hours. The lines began to severely back up they began shifting customers back and forth between lines and ultimately the plane had to leave late. Once on the plane the conditions and cleanliness of the plane were noticeably lacking and even a few pieces were broken. Refreshments were offered at unreasonable prices. The pilot must have been new because the entire flight was filled with drastic turns turbulence and ultimately. We couldn't wait to get off the plane. We had to wait another 45 minutes in baggage claim before our luggage began to roll. I will never use this airline again.","","","Economy","","","3.0","3.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Oscar","Spain","2014-07-17","I recently flew Ryanair between BCN to SVQ and I had a really pleasant flight. Temperature inside the cabin was perfect and seats comfortable. Space between seats was adequate. Crew were very friendly on both flights. I also appreciated the changes of the new Ryanair with seat assignments and with the automatic priority boarding if you buy one seat when booking. I will recommend Ryanair and fly them again.","","","Economy","","8.0","4.0","5.0","5.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Featherby","United Kingdom","2014-07-17","Outward flight Stansted to Pisa one hour delay very cramped seats I am only 5' 8'' tall ventilation blew very hot air out for a considerable part of the journey. Return from Pisa on July 12th a 5 hour delay no reason given as to why no vouchers offered no compensation mentioned sat for 45 minutes on the tarmac before taking off delay at Stansted getting off the darn plane at 02.15 as only one set of steps could be found. A complete and utter shambles if you have a choice do not fly with them.","","","Economy","","1.0","2.0","4.0","3.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Curran","Australia","2015-05-10","Travelled LHR-PER via SIN January 2015. Flight from London was on a brand new A380 really comfortable great IFE good food good food friendly and attentive crew. Couldn't fault anything. Flight from Singapore was delayed due to late arrival of the incoming aircraft then they were cleaning and then it was announced there was a problem with the aircraft and they had to get a replacement. After a 2 hour delay we finally get to the gate my partner who is 6' 7"" and has had DVT asked about extra legroom seats (of which none had been available at the time of booking). After checking the system they said they had no leg room seats left and he should have purchased at the time of booking but as I said this wasn't available. After boarding the flight and finding our seats we see that 4 of the extra legroom seats have children in them with feet that don't even touch the floor. Safe to say my partner was fuming as he wedged himself into his seat. The flight from SIN-PER was on an old plane and the IFE wasn't great. The screens were bad quality but that was probably due to age of the plane. The crew were really attentive and brought hot towels and drinks throughout the flight. Overall Singapore are great with friendly and attentive staff. However they shouldn't sell extra legroom seats to children.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Paul Hickman","Australia","2015-05-10","I travelled business class SQ218 from Melbourne to Cebu flight was great and comfortable. Had the new pod seats. Upon my return travelling home to Melbourne SQ237 was disappointing. The Business seats were tiny old and seat was at a very uncomfortable angle. A couple of hours into the flight my back was aching. I've flown a few times business class with this airline but this would have been the worst I have experienced. I think it's time the old planes are upgraded and the seats are refurbished. For the money we pay I think all passengers deserve a comfortable trip.","","","Business Class","","1.0","1.0","5.0","3.0","3.0","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Michel Perrin","Brazil","2015-05-10","KIX-SIN-KIX. A333 in both cases. Star AllianceGold check-in perfect in KIX but rather cold no smiles in SIN. Sakura lounge in KIX (poor) so we went to ANA lounge much better. Excellent lounge in SIN. Very comfortable seats on both flights. Better on first leg (row 48 with extra cost exit row extra leg space). Food and drinks at a very nice standard. Service perfect full of smiles. IFE failing on both legs as for many other pax. A serious issue. Luggage quickly delivered. SQ is without any doubt an excellent airline for Economy class.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","O Ekland","Norway","2013-06-04","FCO-OSL Econ Extra/Premium Econ (late booking thus very expensive tickets). Efficient check-in and on time departure from Rome. No perks at FCO for Y-class. Almost full flight cramped seating (3F) on old 737. Norwegian newspapers offered. Food - a cold meal in a cardboard box - nearly inedible. Warm bread rolls ok. Declined offer of liqueur with second round of coffee but nice touch. Friendly but slightly untidy cabin crew. Forward lavatory smelt.","","","Premium Economy","","4.0","2.0","3.0","2.0","0.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Maher","Ireland","2013-06-03","Dublin to Svolvaer (via Oslo and Bodo) and Tromso to Dublin (via Oslo) - faultless service seamless transfers friendly and helpful staff and all at a very reasonable price.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","H Kean","Australia","2011-04-14","SNE-HKT return. Outbound flight left 20 minutes late very full plane. I was carrying a large garment bag containing my wedding dress and crew happily hung it in wardrobe for me. Decent refreshment served even though only a 1 hr 20 minute flight special meal and my partner normal meal and both were quite good. Seats ok - cabin is 3x3 config. Cabin looking a little old and tired but fine for a regional flight. Only inflight entertainment is on overhead screens. Newspapers supplied on inbound flight again another refreshment which was fine. Both directions the cabin was very hot and stuffy which got a bit uncomfy. Crew efficient and fine to deal with.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Leon Ha","Australia","2011-01-26","Kuching-Singapore returng. The ground staff in Kuching and in Singapore are friendly and helpful. Cabin crew friendly and shows great hospitality. The only thing I would like to comment is that SilkAir should make new safety videos and also provide different kind of inflight meals. In general it is an airline worth recommending to everyone!","","","Economy","","9.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","D Duffy","Ireland","2011-01-11","A320 economy service SIN-LGK was very satisfactory. Both legs on time check in completed expeditiously seat pitch better than SIA A380 economy. In flight food adequate for 90 min short haul flight served by well turned out and attentive cabin staff.","","","Economy","","10.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","J Kuncoro","Australia","2012-10-11","Just did return flights on Scoot from Gold coast to Singapore and it's value for money. No complaint from me and my family. Recommend to anyone looking for value for money.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","N Teng","Malaysia","2012-10-04","Flew SIN-SYD-SIN in August 2012 with my family (2 adults and 2 children). No complaints and definitely value for money. We did a comparison with their RED competitor for flights on the same sectors on the same days and the difference is mind boggling! Can't say the same thing for the lasagne though which is probably the worst among the good experience we had! Another annoying thing is that the call button will forever be triggered by someone accidentally being located at the armrest.","","","Economy","","8.0","4.0","3.0","2.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","K Hargreaves","Australia","2012-09-19","Flew from Singapore to Gold Coast in Scoot Biz. Had flown to Singapore from Brisbane in Premium Economy on Qantas so can make direct comparison. Scoot Biz (SB) was cheaper but seat size leg room meal service and entertainment options were worse if existent. The QF flight had tablet space for 2 drinks between seats SB had normal seat arm as in economy. Leg rest in SB seemed not worth it very little space due to pitch whilst I found meal indelible and nothing before landing or drink on takeoff. Also they made some announcement re streaming then didn't offer IPad. I was ready for sleep anyway. However the info on entertainment choice meant probably wouldn't watch it. In future I would go for Flystretch seats if I used them again after all they actually got to leave aircraft before Seat Biz. Warning in seat power is shared between 2 but use Singapore/UK plugs. Fellow travellers were also low cost travellers.","","","","","3.0","2.0","4.0","1.0","1.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Walsgrove","United Kingdom","2014-07-17","Ryanair does not allow you to get boarding passes for the return flights straightforwardly at the same time as for the outward flight although within the 30 day period. This resulted in a £70 charge for each of our return flights. A lot of people seem to have been caught out by this see other reviews. This seems to be a new practice and I could not recommend Ryanair to anyone in future since there is a real risk that their holiday will be ruined as a result of this disgusting sharp practice. I could not help noticing that the return fight was not full and would not be surprised if fights are even emptier in future.","","","Economy","","","3.0","2.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Phelan","United Kingdom","2014-07-13","Flew 05/06/14 STN to SNN. Had a horrible start to my journey thanks to the Stansted Express service on which I was stuck for 2 hours due to technical difficulties. Missed my flight as a result and Ryanair transferred me free of charge to the next flight which was the following morning. Very much appreciated considering it was not their fault I missed the flight. I needed to make it back to Shannon for a trans-atlantic flight the following afternoon so they saved my holiday from being cancelled. This along with the various upgrades to their service in the past 12 months (additional carry on bag reserved seating etc) have made Ryanair my choice of airline when flying from London. Customer service is dramatically improving in my opinion and as long as you know how they operate and how the pricing structure works then there shouldn't be any issues when flying with them. I'm not sure how so many people are allowed to leave bad reviews on here when the source of their problem is very often the customer being at fault and not adhering to the ""rules of low-cost flying""!","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","I Terry","United Kingdom","2014-07-08","We were due to fly to Fuerteventura on 24th June flight FR3525 from Luton. After sitting in the plane on the tarmac for 2.5 hours they decided to cancel the flight for operational reasons. Presumably it was costing them too much money to sit there/they needed the plane somewhere else. We re-booked with Jet2 for the following Saturday (only about £15 dearer) and received excellent service. When we arrived at the hotel the manager told us that there was only the one flight cancelled to Fuerteventura that week from the UK. If other airlines can cope with delays then why can't Ryanair?","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Mark Mulcair","Australia","2015-05-08","Melbourne-Shanghai (and return) via Singapore. Excellent service as always. I much prefer SA to any of the Chinese airlines to fly to China despite needing to transfer and costing more. The service quality more than makes up for it. Travelling with a young child we were given priority boarding priority meals extra little snacks and drinks etc.. and generally going out of their way to engage and be friendly to our son. Super polite friendly and helpful staff at all times. Plenty of food drinks and snacks and virtually every meal has a ""Chinese"" and ""Western"" choice. Economy class food and seating is very good for that class. Inflight entertainment is expansive with a huge selection of movies music games kids activities educational tools and flight information. Highly recommended.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Christian","Denmark","2015-05-04","Copenhagen - Singapore SQ 351. Singapore - Manila SQ 910. Manila - Singapore SQ 921. Singapore - Copenhagen SQ352. 19-30th April. My flight went perfectly absolutely nothing to complain about. Food and staff service is very good.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","B Filippo","Italy","2013-06-02","Milan-Copenhagen. I am a frequent flyer on this route and honestly I have seen some improvements lately in SAS. Milan Malpensa-CPH Friday evening flight around 75% load factor A320 with the new Recaro slim seats SAS will be installing on the new aircraft's on order - great ones - more room for your legs. The best cabin crew I have had on a SAS flight: professional smiling (the biggest improvement maybe) delicate. Same applies on the way back Copenhagen-Milan Linate Sunday late evening flight. Flew on a new A319 100% load factor. Unfortunately no Recaro seats here yet but very good cabin crew 2 young ladies an older one and a steward. Inflight entertainment not existent. One black note: water coffee tea are still free of charge on all SAS European flights in Economy but its quite sad to see that you are asked to pay an extra for sparkling water.","","","Economy","","7.0","4.0","4.0","2.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Rolf Adamson","Denmark","2013-05-28","Copenhagen to Oslo Monday 27th May. Original flight cancelled (the 16.10) and I was rebooked to the next flight 1 hour later (17.10). No reason given nor any apology/we are sorry to inform you that your flight is cancelled. Flight that I was rebooked to was delayed due to the pilot allowing a single passenger to be more than 20 minutes late at take off. Cabin Staff were indifferent to passengers having electronic devices on during take-off/landing - overall cabin staff seemed more interested in getting the flight over with rather than servicing customers. Several customers could not make connecting flights at Oslo this information given by cabin staff during in- flight however again no apology was given no information as to why the delay was caused.","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","G Marsh","United Kingdom","2010-12-18","SIN-PEN. Excellent flight comfortable seats on A320. Friendly and efficient cabin crew. Hot snack and drink provided on this short flight.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","H Mutschler","Germany","2010-12-13","Singapore-Phuket on A320. Seat fine and clean. Cabin staff very friendly and professional. Special Meal was served as requested drinks very good and served twice. Overall very satisfied with everything and will choose them again as first airline option. Baggage was very fast on belt at Phuket.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Ron White","United Kingdom","2010-11-26","Singapore-Da Nang via Siem Reap. Passengers from Siem Reap to Singapore join on outbound journey and stay on board at Da Nang for direct flight to Singapore. Silkair okay for a regional short haul airline. Business class resembles premium economy which is okay in a flight lasting only just over 3 hours same for food. Wine served from small 2 glass bottles which are on most airlines dished out to passengers rather than eked out. Cabin crew charming and thoughtful - a colleague who is a vegetarian hadn't ordered veggie food but stewardess offered him economy fish meal as alternative and promised to put in a request for veggie meal on his return to Singapore. Da Nang airport has no provision for business class lounge whereas at Changi T2 the Silkair lounge is a shared one - not a terrific place to spend 6 hours in transit. Silkair office in Da Nang very uncooperative not to say obstructive requiring direct communication with Singapore HQ which resulted in action.","","","Business Class","","7.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Chris Barry","Australia","2012-08-29","Flew Sydney-Singapore-Sydney in ScootBiz class. Flights were on time cabin staff were pleasant leather seat was OK but a bit hard IFE using an i-pad was OK but had a limited amount of content food was OK but small portions. While I prefer full service airlines Scoot is a Low Cost Carrier as such was pretty good value.","","","","","7.0","3.0","5.0","2.0","3.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","L Viskari","Australia","2012-08-28","I was surprisingly pleased with my OOL-SIN flight. I had spent the extra A$24 on a Super Seat and was very pleased with the legroom and recline angle as well as the comfort of the seat padding etc. The lack of headrests still baffles me though and I would hope they do something about this in the future. The crew seem quite inexperienced and do not show the calm and assertive behaviour that I am used to from most airlines yet they are friendly and polite. The scripted announcements with things such as ""Scooting off"" (instead of taking off) add to this feeling: friendly attempting to be fun yet not assertive or what I would consider professional air crew behaviour. The flight was delayed by some 30 minutes. All in all I would not hesitate to fly with Scoot again.","","","Economy","","7.0","4.0","2.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Thomas Chia","Singapore","2012-08-28","Boeing 777 but felt more cramped than an Airbus 320 as the 777 carries more passengers. Service call button and light switch is too close to each other and in a position where a 2.5hr flight from SIN-BKK was nothing but a symphony of calls for service. Flew FlyBagEat. Was informed that my online pre-ordered Eat was not available. I declined offer of another meal and asked for a refund. They got me my pre-ordered meal from Biz Class. My Eat was only served to me 10 minutes before the plane started descent into BKK. I had to struggle with the factory sealed microwave meal it was sealed so tightly I really had to struggle to open it without creating a mess. Good thing I bought a one-way ticket on my inaugural flight with Scoot. My flight back to SIN was on Tiger Airways.","","","Economy","","3.0","3.0","3.0","1.0","0.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Blakemore","United Kingdom","2014-07-06","Flight FR9387 Barcelona - East Midlands 25/06/2014. Got to Barcelona airport to find flight cancelled due to French air traffic strike. This is when the horror starts had to wait in queue for 4 hours before I got to the information desk first question asked - would you like to cancel with refund of flight. My answer to that was no I want you to get me home this being 25/6/14. Answer to that - yes first available flight 1/7/14. Here is your new paper work what about accommodation answer find your own transport go to 2/3 star hotel keep your receipt see you in a few days time. I found alternative flights.","","","Economy","","","0.0","1.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Franco Saoncella","United Kingdom","2014-07-06","Stansted to Fuerteventura on 09/06/2014 flight FR8182. Fuerteventura to Stansted on 19/06/2014 flight FR8183. The feedback received regarding Ryanair was less than complimentary mostly very negative. I had the misfortune to use this carrier last month when flying to the Canary Islands. Ryanair was the nominated airline with the travel company I booked the holiday with. Unfortunately it was all true. Cattle would get better treatment. Lenghty and laborious checking in procedures. Had to pre-book seats with additional leg room on both journeys to ensure a minimum of comfort. Inflight food and beverages below ""human"" standard and extremely expensive. As a whole a very negative experience for a first time flyer with Ryanair which I sincerely hope never to repeat in the future. My advise to any prospective traveller is to pay extra and fly with a professional outfit.","","","Economy","","","1.0","3.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ray Edmondson","Australia","2015-05-02","SQ 231 Singapore to Sydney 28 April 2015. The latest iteration of this airline's in-flight entertainment system features a new touch screen and other refinements but appears to have dropped an important feature of its predecessor. Everything is now shown in wide screen ratio (16:9) and there is no adjustment - at least none that I could find - for standard screen ratio (4:3) so that older movies and TV shows are horizontally distorted and unwatchable. This was easily available on the previous system. As a frequent flyer on this airline this limits my options.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Barnes","United Kingdom","2015-05-01","LHR-SIN-PEN return. Flight from Heathrow to Singapore was the usual experience. Staff very helpful and friendly food good for airline food. Inflight entertainment is very good lots of choice. Good snacks available between meals. The A380 we flew on was looking a little tired a few marks and scratches on the seats. Flight from Singapore to Penang was with silk air. First time with them and very happy with the service.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Hansen","Denmark","2013-05-19","ZRH-CPH on A319 super cramped seating and I'm not even tall. Seats are aircraft shows age and are filthy in my opinion. Crew ranging from cheerful to arrogant. Good thing is the complimentary coffee/tea. As a national carrier it's not impressive but they get you from A to B.","","","Economy","","4.0","1.0","3.0","3.0","3.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Spencer","United States","2013-05-19","IAD-CPH-IAD A340. I'd eaten dinner before the evening flight which was good because the meal was inedible. The morning meal and return lunch were average. I get that I'm not going to get much room in an economy seat but the cushions were so hard that I couldn't get comfortable enough to get any sleep. Seatback entertainment system was old and pretty bare bones with scratched up screens. Cameras in the nose are cool though. FAs were average no kudos but no complaints.","","","Economy","","5.0","1.0","3.0","3.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","United Kingdom","2013-05-13","ARN-HEL-ARN-LHR. First leg was on Braathens Aviation (ex-Golden Air) ATR. SAS confusingly had two flights leaving almost exactly at the same time and as expected the ATR departed and arrived later than the Blue1-operated flight which was scheduled just 20 minutes after. No BOB of any kind but free drinks and cheerful FAs made the experience better than the SAS-average. HEL-ARN was operated by Blue1 on the B717. Early departure and arrival surprising; surprising also the generally good service. One FA on ARN-LHR was clearly having a bad day and wanted to take it out on the passengers while the purser maintained good service. On-time as well. Can't beat SAS prices.","","","Economy","","6.0","4.0","2.0","0.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Roger Stone","Australia","2010-11-22","Coimbatore-Singapore in Business Class. A nice flight partly I suspect because I happened to be the only passenger in the small business class cabin on the A319. As the flight departed at 1245am it was good to get the supper meal served and out of the way so to get some sleep. I would rate Silk Air Business Class equivalent to a good premium economy but still quite satisfying. The wine was good FAs were charming. While check-in was handled professionally boarding was chaotic at Coimbatore maybe as there do not appear to be many international flights in and out of this small airport and associated terminal suggesting need for more practice in dealing with such flights.","","","Business Class","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Z Nazir","Indonesia","2010-11-18","SIN-REP return both legs with stop in Danang makes journey longer and less convenient. IFE not impressive enough only small screens every 4 rows and I spent my time reading instead. Food and beverages are average. Since I got promo fare it is a good deal compared to JetStar.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","J Gray","Myanmar","2010-11-03","Yangon-Singapore return. An unexceptional flight. Service was fine but not outstanding. For a flight which was just under 3 hours I thought they could offer a few extras - such as coming through with drinks before dinner and having a more substantial entertainment offering. The meals were very tasteless and the trays don't even come with salt and pepper. Singapore Airlines which flies the slightly shorter Bangkok-Singapore route offers all of these.","","","Economy","","7.0","","","","","","","1.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","W Loke","Singapore","2012-08-28","Flew Scoot for the first time and had a very enjoyable experience. The seats are actually very comfortable and already well reclined in its up-right state. I didn't feel the need to recline my seat throughout my SIN- SYD trip. There was sufficient legroom and space under the seats to stretch your legs and ample overhead storage space. I didn't miss the entertainment as I brought my own tablet as had most people. That said onboard rental of a fully loaded iPad at $22 seems reasonable to me. While I didn't try all food on offer I did load up on snacks and I like the flexibility of being able to purchase what I wanted when I wanted. The one issue I have is the positioning of the call button on the armrest that often gets accidentally depressed whenever you shift positions in your seat. I'm not a large person but I seemed to set off the pinging each time I shifted. The downside of course is that the stewards/stewardesses may not be as responsive when you actually want to call them. Overall I rate Scoot and my first experience with them highly and think that if they can maintain standards which shouldn't be difficult given their SQ pedigree they will be a success.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Adrian Lim","Malaysia","2012-08-28","We flew from Singapore to Sydney in August and had a pleasant flight. Save for the delay in landing due to the Sydney control tower the flight was nice. On the way back from Sydney to Singapore we had a nice trip too. As it is a 400+ passenger 777-200 plane the food served was a bit slow but we had a nice breakfast in Sydney so it was a non issue. There were minor blips like running out of bottled water for sale overall the food selection was nice. More legroom and better choice of food (compared to AirAsiaX). As a point to note we flew KUL-SG-Sydney (using FlyScoot) instead of KUL-Sydney by AirAsiaX. We had time to spare and we have no regrets spending time in Changi before going on FlyScoot to Sydney and back. We will do this again in November 2012.","","","Economy","","9.0","4.0","3.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Demos","United States","2014-07-06","I have never been so disappointed by a lack of customer service in my life. We arrived in plenty of time to make our flight from Gatwick to Dublin. This was a mid vacation excursion. We found out that they can't print boarding passes for anything less then £70 each. We also found out that they can't actually handle the money for the outrageous bag fee. We missed our flight and had to rebook. The whole adventure ended up costing an additional £450. Once on the plan we found it both dirty and cramped. I will never fly Ryanair again.","","","Economy","","","1.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Van Daele Pieter-Jan","Belgium","2014-07-06","We went with 6 people (4 adults and 2 children). We accidentally had two pieces of luggage too much (this was our own fault) so we paid the extra other airlines do the same so its not just Ryanair. Boarding was very smooth and the children received special attention from a friendly crew member. Plane landed on time in Rome. Return was about the same. I fly regularly with Ryanair and I never had any problems. Delays are hardly the mistake of the airline but of the airport and the airport handling so you cannot blame them for that. Also people flying with Ryanair don't want to pay much for their tickets but they complain about the people paying the extras like priority boarding. Some passengers not paying for the extras were complaining why we could get on first! Also if you preselect your seat with a small extra you can print your boarding pass (also for the return flight) at home. Even with all the extras Ryanair was the cheapest solution. So to be frankly not Ryanair is the problem but some people flying with Ryanair are. Ryanair is very clear about their rules and I really don't understand why people don't obbey them? Do they do it on purpose maybe hoping they get the full service and not paying for it? I like Ryanair they bring you very safely from A to B for very little money. I don't expect much from them but I am always surprised they give good service for the money you pay.","","","Economy","","10.0","3.0","5.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Alan Hamer","United Kingdom","2014-07-03","Manchester-Tenerife-Manchester. Out 20/6 returned 27/6. Good flights crew very friendly. Plane on time both ways in fact landed 25 minutes early on return. Only problem we had to wait for one hour for our cases to come off in Manchester. Shame really I hope Manchester airport gets this issue sorted soon.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Fatih M Sula","Turkey","2015-05-01","20 Mar 2015 SQ391. 22 Mar 2015 SQ217. 5 Apr 2015 SQ208. 6 Apr 2015 SQ392. Ground service was inflexible and unable to organise a meaningful seat plan for a group of ten. Aircrafts are pretty old and catering is ordinary. Space between some seats were very unacceptably narrow for an 8 hour flight. Timing and flight experience are good though.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Siauw Steve","United Kingdom","2015-04-30","SQ11 NRT to SIN. Airbus A380-800. Although it's getting older and older (PTV not touch screen while some other airlines already have one) service is great as usual. Attentive cabin attendants. They even know how to deal with small kids so they don't meddle with other passengers. Food was great except dessert. They used to give out H-Dazs Ice creams for this route but not lately maybe cost cut measure I suspect. All in all a pleasant flight.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Siauw Steve","United Kingdom","2015-04-30","SQ-318 SIN-LHR. Brand new B777-300ER new cabin in all classes including economy. Touch screen IFE Krisworld was amazing. Due dietary reasons I opted for fruit platters for both meals and they were great. Nice snacks between meals. Friendly cabin crew clean cabin.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Sauchelli","Denmark","2013-05-04","I fly SAS probably once a month or more. On the positive side the seats are comfortable and the legroom is more than ample. Food is OK for an airline; not as good as KLM or Air Canada but better than a US airline. Beer and wine is complimentary and they have an after-dinner liqeur if you wish. It's Star Alliance so you know at least you will be able to use the points - and SAS Is very good about awarding their points in a timely manner. It's true that the planes are past their prime. (They still use MD's on some Euro-routes!) On the negative side if you have ever experienced the culture or people in Scanadanavian countries it is written all over this Scanadanavian airline. Their flight attendants have a very low quality of service delivery. It's not that they are rude but the culture is not service-oriented. In general it's a typical legacy carrier - not exceptional like a Lufthansa or Singapore.","","","Premium Economy","","3.0","4.0","2.0","3.0","3.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Freitas","Ireland","2013-04-25","Flew from DUB-CPH at the beginning of the year I take this route quite often about 30% of the time with SAS. Staff service is ok and quite often the have competitive prices specially if you can avail of the Youth offers. My luggage was well above the allowance and just a few grams under the maximum limit of what I could board into the plane. The fee was cheap about 20 euro no ripping off. While the planes are not exactly brand new it shouldn't be a problem. Food available for purchase is decent and reasonably priced.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mustapha Berkani","Sweden","2013-04-18","CPH-NRT-CPH A340. Being one of the top 5 European airline 10-15 years ago my recent trip to Tokyo and back was the opposite. Dirty aircraft hard seats and a very old entertainment system that takes you back. The food from CPH was a very small portion of meatballs and mashed potatoes but was much better on the return flight. Cabin staff did their best trying to satisfy the passengers by offering a double order of drinks with the meal just to avoid any misunderstanding when the meal service ends and you even no longer get a can of soda or water for free. Will definitely look for other options next time I fly intercontinental even if it means higher fare or a transfer.","","","Economy","","1.0","2.0","3.0","1.0","2.0","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Mick Giles","Australia","2010-10-14","SIN-KTM Business class A320. Spacious seats nice cabin attentive crew addressing each passenger by name throughout the flight. Flight deteriorated after meal service when the crew allowed the members of several tour groups travelling in economy to come and sit with their friends in Business serving them drinks and snacks subjecting business passengers to a four hour procession of childish mock resentful comments such as ""so this is how the other half live"". When all the seats were full people then stood in the aisles at one stage there were 15 people in a 12 seat cabin. They were only asked to return to their seats on commencement of descent into KTM. Noisy intrusive and unpleasant. A complaint about the noise to the Chief Purser resulted only in a mute fixed smile. No other airline would allow this. Never again under any circumstances in a premium cabin with SilkAir.","","","Business Class","","1.0","","","","","","","1.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Riccardo Lehmann","Singapore","2010-09-13","SIN-HKT-SIN in economy although more expensive compared to the competition on this route Silkair have the best schedule. Service is much better decent food one way was a nice new A320. I was surprised to get free alcoholic drinks on this short flight. Check in and boarding all good except please enforce the one-piece-of-handluggage-policy. Some people have a trolley and three big plastic bags per person! Arrival in HKT was great was in the cab 25 minutes after touchdown even after waiting 5 minutes for my bag.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","D Mauro","United States","2010-09-10","Singapore-Kota Kinabalu return economy class. Very pleasant and punctual flights with decent meals extremely helpful flight attendants and a cheerful cabin. The service was exceptionally good for a short two-hour flight. I actually felt like an appreciated customer on this airline! Unfortunately this is not the norm these days but it should be..","","","Economy","","10.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","T Azure","Singapore","2012-08-23","Took a long week end to fly from Singapore to Gold Coast. Because my companion is a big guy we took one Super Seat and one standard Seat. Both are aisle seats. Turns out there is not much difference. As we departed at 10.30pm we expected to have a nap within the 7-hour flight. Since the plane adopts a 3-4-3 seating plan the aisles are extremely narrow. Every time the trolley came by the flight attendant shoved my arm and woke me up. The passenger next to me was a tall guy whose elbow kept poking my other arm. Despite this we may still fly them again and low price is the main reason.","","","Economy","","6.0","2.0","4.0","0.0","0.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Jim Lewis","Australia","2012-08-21","Flew from Gold Coast to Singapore 4 weeks ago business class. Seats were as hard as a rock the food was shocking and there was supposed to be priority boarding! Never happened. I booked Air Asia Business class for return and they were great. Fully reclining seats and priority boarding. It was worth forfeiting the Scoot return fare.","","","","","1.0","1.0","3.0","1.0","0.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jeremy Friend-Smith","United Kingdom","2014-07-03","We travelled from Stansted to Madrid for a week arriving in good time with cabin baggage only. I asked for information on the route after none was given and was told ""we have just passed Stuttgart and will soon enter Swiss airspace."" On the return I again asked and no information was offered. We passed some marvellous scenery and it would have been helpful to pass the time if we had been told. This used to be standard procedure but now the main interest seems to be in selling as much as possible. Perhaps the pilot did not know where we were going.","","","Economy","","5.0","3.0","3.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Molyneux","Ireland","2014-07-01","On a flight to to Eindhoven from Dublin on 27/6/2014 the plane pushed back from the terminal and 5 mins later we were informed of a technical problem. We returned to the stand whilst the fault was investigated. Eventually we were told that the problem could not be fixed and another aircraft was being prepared. We eventually got on our way about 2.5 hours late. On the return journey on 30/6/2014 exactly the same thing happened. The plane pushed back and then we were informed of technical problems. We returned to the stand and the fault was investigated. After about an hour we were told that the problem was solved and we got on our way. On the first flight we were told we could not use the toilets whilst waiting for the fault to be found. After numerous complaints the staff gave in and allowed us to use the toilet at the rear of the aircraft.","","","Economy","","2.0","2.0","2.0","2.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Bakermans","Italy","2015-04-28","FCO-SIN-CHC on March 29 and CHC-SIN-FCO on April 13. It's a long trip from FCO to CHC but flying SQ makes it more bearable. I used to fly Emirates but the service is terrible compared to SQ and EK use the 3-4-3 configuration on the 777 while SQ still uses 3-3-3. It makes a lot of difference. I am 1.83m tall and there is plenty of legroom on SQ flights. Service and meals were good on all my sectors. Cabin crew were uniformly pleasant and welcoming. Drinks and snacks in between meals were served frequently even during the so-called ""middle of the night flights."" I fly Economy class so I don't expect too much - with SQ however I get a good experience and excellent value for my money.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Alan Petten","Canada","2015-04-27","DEN-SIN April 2014. A330 was nice and clean. Comfortable seat and good food. Only complaint is staff tossed out the meals as soon as the plane had levelled off and seemed in a rush but didn't follow it up with much service. I expected at least a drink service (business class after all) and there was nothing you would have had to hit the call button to get service. Will know next time to request items from Singapore staff and not wait for service.","","","Business Class","","6.0","5.0","1.0","3.0","4.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C Wajsberg","Israel","2013-04-16","Brussels - Copenhagen - Bangkok and back. Not at all impressed by this airline old airplanes and not comfortable. Service rude and if it was not for the Asian vegetarian food I booked it seems to me we would not have eaten anything as food served to other passengers did not look very good. I know other airlines charging the same price for the same flight but giving better service and where staff at least remain polite.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","United Kingdom","2013-04-14","HEL-ARN on a clean and updated Blue1 B717. Took off more or less on-time during a mini-blizzard circled around Stockholm for a while before being allowed to land (also some light snow falling.) Service minimal as is the SAS way but in general flight made it okay and the price was very right. Gate staff in HEL could learn some courtesy but SAS outsources this.","","","Economy","","6.0","4.0","2.0","0.0","0.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Marcus Nyberg","Sweden","2013-04-11","Stockholm - Copenhagen - Newark - Stockholm. I have mixed feelings about this trip. On the positive side the planes were well in time the food was good the toilets were clean and the staff was friendly. On the negative side the seats were hard the entertainment system real poor and the (expensive) snacks not for free. But when travelling from Sweden to NY SAS is still the best alternative.","","","Economy","","6.0","2.0","4.0","4.0","1.0","","","3.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","N Werner","Switzerland","2010-08-30","SIN-PEN-SIN economy. Flights on-time and service was very good. Food tasty for a 1 hour flight and better than carriers in Europe or US where you get nothing for flights this short. They hand out newspapers in different languages and blankets. T2 in SIN is good and efficient and online check-in easy to use. A very good regional carrier and puts other legacy carriers to shame.","","","Economy","","9.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Casper Yap","United States","2010-08-26","KUL-SIN economy. Basically an SQ flight in colorful uniform. Short flight so no chance to try anything. Did have an issue with child seat belts. Requested one for a 2+ year old baby but the first FA refused. Second one consulted with purser then declined. Eventually spoke to the head and managed to convinced her to let us have one. Do get that problem on SQ flights.","","","Economy","","7.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","E Blake","Australia","2012-08-19","SIN-SYD August 2012 dep. SIN 2.10am arr. SYD 11.40am. The most uncomfortable airline seat I've ever experienced - shallow narrow no headrest no lumbar support small pitch. The food was a very small portion so do not purchase a ticket that includes food. FLY/BAG are the only tickets to consider and bring your own food. Call buttons rang constantly throughout the overnight flight due to their location low on armrests and passengers accidentally activating them when moving in the narrow seats. Never again.","","","Economy","","3.0","1.0","3.0","1.0","0.0","","","4.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Bob Buys","Australia","2012-08-16","We just flew Gold Coast -Singapore - Gold Coast on Scoot Biz and they would have to be the worst seats in the sky. No foot rest extremely thin and uncomfortable. Scoot have missed a golden opportunity to snatch market share from Air Asia who have flat bed seats in Biz. Feedback from other passengers was identical to ours in that they won't fly them again unless seating improves dramatically.","","","","","4.0","1.0","4.0","3.0","3.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Harley","United Kingdom","2014-07-01","East Midlands to Faro and return. Have flown many times with Ryanair both on business and for leisure. Only ever had one serious delay. Both flights were ok. Return flight delayed by 10 minutes with limited catering due to knock on effect of strike in France. Staff apologised for this with clear explanation as to reason. Staff on both flights very pleasant. British Airways should teach their business class stewards to give a genuine smile like this. With regards to complaints about add on charges. Read their terms before you book. Everything is made clear on their website. A bonus with Ryanair is no reclining seats. Why do you need to recline your seat on short haul restricting leg room for those behind you.","","","Economy","","9.0","4.0","5.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Wiggins","United Kingdom","2014-07-01","Return from Tenerife South. The same old problem - unable to print out return boarding pass charge 70 Euros. Baby ill on board the mother was unable to get any assistance and I heard the stewardess complain of the cheek of the women to expect them to help. Hand luggage taken at boarding and stowed in hold no warning so last second grab of passports etc. Went out Thomas Cook - superb. Never again with Ryanair.","","","Economy","","","1.0","1.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Alpern","United States","2015-04-27","LAX-NRT on 4/4/15 and NRT-LAX on 4/22/15 A380. Based on a limited sample of two flights we can say the hard product is outstanding the service is good to excellent depending on the crew and the food is nowhere near the best of international first class. The seats are very comfortable and the beds are terrific. Both my wife and I had a very good nights sleep. The suite is quiet with only the gentle hum of the 380's engines. The outbound cabin crew were efficient warm and eager to be helpful. The inbound cabin crew was good but certainly not exceptional. They did their job well but that was it. Food was the big disappointment. Limited selections (unless pre-ordered) and ranged from ok (lobster thermidore and beef short ribs to poor (vastly overcooked steak). Caviar service good but not the best in the air. Wines were excellent. All in all very good but still disappointing.","","","First Class","","8.0","5.0","4.0","3.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Alan Petten","Canada","2015-04-27","SIN-CPH April 2014 777 was in good condition. Nice layout in business class. Beds were good I am tall and just fit the bed system which isn't always the case. Service was good and food was decent. Nice lounge in SIN.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Tegehed","Sweden","2013-04-03","TXL-ARN on B736. The aircraft was not the newest but it was clean and well-kept. The cabin crew were attentive and constantly walked through the cabin making sure that everyone was happy. Only tea and coffee (with numerous refills) offered for free but that is ok for this short flight.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Banks","United States","2013-04-03","Flew business class Chicago to Copenhagen I was expecting a fun flight as I've always thought of SAS as premium airline. The whole experience was miserable and spoilt by a couple of terrible flight attendants who must have been having a bad day. They treated us customers like naughty school boys. If SAS accept this kind of behaviour from their crew then I'll be happy to spend my money with someone else.","","","Business Class","","","4.0","1.0","2.0","3.0","","","2.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","H Syah","Hong Kong","2010-08-13","SIN-BPN-SIN was great. Check in was quick even though I can't use online check in facility since my ticket was a promotion fare tix. Flights on time. Inflight service was good. BPN-SIN sector offered slightly better meal compared with SIN-BPN. The crew were great BPN-SIN while SIN-BPN were a little bit robotic but still provided a good service.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Anton Hrechkin","United States","2010-07-18","Singapore - Phnom Penh round trip. An amazing regional airline with impressive service on the ground and in the air. I checked in online and obtaining the boarding passes and checking bags in both SIN and PNH was quick and efficient. Even though I have had a separate itinerary on Singapore Air to San Francisco the agent in PNH checked my bag all the way to SFO and provided me with boarding passes for SQ itinerary. A320 aircraft flight attendants were pleasant and professional. Shortly after take off there was a drink run with alcoholic beverages available at no charge followed by meal service - a choice of 2 entrees. No personal screens though - there were video screens in the cabin which is fine for a short flight like this.","","","Economy","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","S Klass","United States","2010-05-11","Phuket - Singapore. Nice change from flying Jetstar up to Phuket. Comfortable seats decent legroom friendly warm crew. A light meal was served - not the best - dried out seafood noodles but OK for the short hop. Meal presentation should be updated - tired old electric blue meal tray! A319 that didn't have the new upgraded seats but was more comfortable than the cramped budget carriers. The inflight entertainment is truly odd. While Singapore Airlines the parent company prides itself on its excellent inflight entertainment it seems to somehow be quite comfortable with its regional partner showing lame silent programs on the video screens - why bother ? If you're going to have IFE do it properly.","","","Economy","","6.0","","","","","","","1.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Phil Neo","Singapore","2012-08-14","SIN-BKK-SIN. Easy to see why Scoot is the preferred LCC for this route. Large B777-200 with 31' pitch vs other LCC's A320 with 29' pitch. However on medium haul flight much prefer Jetstar's A330 which offer same pitch but with head rest and personnel screen on each seats. But will definitely use them again if price is right. Just remember to bring my own pillow as I find the seat hard and uncomfortable without the head rest.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Shane Tarr","Thailand","2012-08-06","Flew ScootBiz BKK to SYD with change of plane in SIN as an experiment to see what this airline is like even though I had other options. For budget airlines the seats were actually quite good food not so bad but the flight attendants were extremely good. Nuisance to have retrieve luggage in SIN and check-in again but SIN excellent airport so not a problem. Had it been BKK or most other airports I would not agree to fly with an airline where one has to retrieve luggage and check in again on the same airline.","","","","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Angus Broad","Australia","2012-08-05","We flew last week and upgraded to the premium seats with additional legroom. The seats were immediately behind business class with lots of legroom - in front of the wing and therefore quieter. The seats were quite comfortable. The plane had arrived 20 mins late and left 30 mins late - about 15 mins was made up on the flight. The return flight left on time and arrived early. Food was not very exciting airline fare. A welcome change from the usual much more expensive flights.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Foster Paul","United Kingdom","2014-07-01","Poor check in at Tenerife South airport very slow. Then delayed then after queuing at gate 5 we all had to move to gate 29. Stood waiting again whilst we watched the plane touchdown. There was no white wine or Fizzy white wine on board. When we arrived at Manchester we waited 40 mins for a staircase to arrive then when we got off we had to wait for the bus to open its doors then we waited for 30mins to get through passport control. Why didn't Ryanair phone ahead to Manchester to tell them they were turning up as they had no idea. Utter rubbish for this cattle class airline.","","","Economy","","","1.0","4.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Clara Gonzaleza","United Kingdom","2014-07-01","Travelling from Palma to Bournemouth June 2014 - we were sat in the plane after 40 minutes of wait in the queue and then informed right away after being seated that there was an expected delay of 2 hours. It did literally take 2 hours to take off people on the plane were all unhappy and complaining. Travelling with young child we would have expected not to be seated in the first place we would have preferred to wait in the airport hall where some food and drinks are available to buy instead. Not pleased at all with this company.","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Aplas","South Africa","2014-07-01","Flew on 16th June Paphos to Athens. Followed the rules and had no problems whatsoever. Ground staff in Paphos were extremely helpful and professional. Flight was exactly what I paid for nothing spectacular but absolutely nothing wrong. The only thing was having to wait in those dreaded boarding cages in Paphos. Otherwise all round decent flights with no issues.","","","Economy","","7.0","3.0","4.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Emily Allan","Australia","2015-04-22","I flew from Manchester England to Sydney Australia via Singapore. And having flown from Sydney to Manchester and Manchester to Sydney many times only ever using Emirates and Qantas I found a cheap deal with Singapore airlines and thought I'd give them ago. Now being from England Emirates are one of the most advertised and so I thought was the best airline. How I have been very wrong. In economy the seat sizes seem pretty much the same but with Singapore I found the seat cushions were a lot softer. The major difference I found with Singapore was the service. They were always smiling and welcoming. And this being a night flight they didn't sit down for four hours for next meal time they circled with drinks and snacks in between more than once!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Louis Nguyen Ho","Singapore","2015-04-19","SIN-SGN-SIN on B777-200 and A330-300 with vastly different experience. I have been a very loyal customer to Singapore Airlines but I have to say that please phase out the B777-200 series. The aircraft is obviously old and weary as compared to A330-300 series which is very new and more comfortable. The rest is just average but understandable given it is a short haul flight and I am not very particular about food and cabin crew help. Singapore Airlines still wins me whenever I want to book an air ticket.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Nichols","Sweden","2013-04-01","Madrid-Copenhagen. Old airbus 321 we were 4 people seated at the back last row meaning seats wouldn't even recline. This is ok when flying with low cost carriers but really when paying full price at least you would expect them to inform you at check in about the seating. SAS insists on payment for food and most beverages. This is ok as they do inform of it however for a 3.5 hrs flight it is not acceptable to run out of all food articles and leave passengers with empty stomachs. No consideration from FA and no apology only fake smiles. No aircon in plane either during the 30 min before take off meaning cabin was very hot and everybody sweating. It makes me wonder why they insist on presenting cartoons as their inflight entertainment on a flight with only business and senior passengers and 2 children in the whole cabin.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","O Ekland","Norway","2013-03-25","CPH-CDG on new A320. Flight on time. Good selection of newspapers at gate. Gate agent all smiles. Excellent on board staff professional and friendly. Light snack-meal ok. Seats not especially comfortable and look cheap. Legroom sufficient (row 4).","","","Premium Economy","","8.0","2.0","5.0","3.0","0.0","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Mark Hurter","Switzerland","2010-04-09","SIN-PEN-SIN. Check-in and Service very good. Food good and nice to get something on this short leg. FAs nice and more casual than on SIA. A small problem is that huge amounts of hand luggage are allowed into the cabin which means on the way to PEN the FAs were so busy with arranging hand luggage that they did not have the time the nice little extras like taking jacket away. On the way back one FA wanted to go the extra mile which was not much appreciated by her colleague but still all were professional and very friendly.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","R Mortara","United Kingdom","2010-03-09","A short flight from Kuching to Singapore leaving mid morning. No lounge at KCH but business class passengers are given a voucher for a free drink and snack at the coffee outlet in the terminal Flight operated by an A319 which has just 8 business class seats which are configured 2x2. The seats are comfy and include an electronic leg and foot rest. Crew proficient and friendly. Choice of two hot meals - I had the lamb which was excellent and regular offers of wine and water. Arrival was on time and i left feeling I'd really enjoyed the experience which matches the high standards of SIA on thinner regional routes (Silk Air is the regional affiliate of SIA). An excellent airline judging by this flight.","","","Business Class","","10.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","H Leon","Australia","2010-02-16","KCH-SIN. The cabin crew were very helpful. It is a short trip but an enjoyable one. I would recommend SilkAir to passengers on KCH-SIN route as it's worth the money compared to other airlines (budget airlines excluded).","","","Economy","","9.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","K Evans","Australia","2012-08-01","Sydney to Singapore. We had seats 21 DEFG which are the bulk head row seats which we found very good. We had plenty of legroom but bear in mind that the armrest are fixed. Seats on the day flight over were fine coming home on the night flight they were not very comfortable for sleeping quite tight and don't recline far but didn't expect much. The food was awful I wouldn't bother pre-purchasing just bring some snacks. The service was friendly but a little slow. For a LCC I found them really good and for less than half the price really great value. We departed and landed on time had no real issues with anything I would use them again but would certainly aim to get the bulk head row again or at least the super seats - normal seats looked really uncomfortable.","","","Economy","","8.0","3.0","4.0","1.0","0.0","","","5.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","Andrew Wright","Australia","2012-08-01","Very uncomfortable seats hard narrow and without proper neck support as you find on Jetstar. Though the pitch is okay the placement of the seat supports meant that I felt cramped at the window seat. I emerged off my flights feeling stiff and sore. I missed the moving map as there are no cabin screens. Issues with inadvertent pressing of call buttons mean that they are often ignored by staff even when required. Attendants seemed helpful but difficult to hear and understand over the cabin noise. No online check in and lack of early check at the desk is inconvenient when departing from Changi to Sydney at 2 am as you can't use all Changi's wonderful airside facilities. Much preferred Jetstar.","","","Economy","","4.0","1.0","3.0","0.0","2.0","","","4.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Annabelle Wang","Singapore","2012-07-26","Given their fares are about half that of the cheapest competitors with all possible add-ons I don't think one can really complain about the fees for checked baggage iPads or meals. The food was nothing amazing but the staff were great and helpful. 10-across B777-2 is not exactly comfortable but it is bearable for an 8 hour flight to Australia and definitely worth the price. The iPads are well loaded and easy to use would definitely recommend getting one if you're not going to sleep aboard. All in all given their an LCC and their prices are so low you certainly get a lot for what you paid for.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Hogben","United Kingdom","2014-06-25","Absolutely appalling that my partner and I have to pay an extra £60 to be able to print our boarding passes and sit next to each other on the plane. We are flying to Greece for 2 weeks and would not have access to a printer half way through the holiday to print out return passes. Diabolical and a rip off will never book with the shoddy airline again.","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Ozyp","United States","2014-06-25","We were traveling from Paris to Rome. We did not have access while traveling to a printer so we were unable to print our boarding passes. We arrived at the airport 2.5 hours before our flight. We were told that all boarding passes had to be printed or it was 70 euros per person. There were 4 of us so this was a hefty fee. I saw others approaching the counter to check in with their phones. I asked about this and they said it had to be done 2 hours ahead of the flight and it was too late. 90% of the people that approached the counter had to pay additional fees. We also paid ahead for 2 bags. 4 of us ere traveling so we knew we would have that much. They said that only one bag showed on their side of the reservation so we needed to pay for the other bag. I had an email confirming 2 bags and they said they couldn't go by that.","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Cook","Australia","2015-04-19","I flew Singapore Airlines for the first time ever last August. Since then I have flown another 2 times to Shanghai return from Brisbane. I can not fault them. The food service and seats are great. The planes between Brisbane and Shanghai are always full but the service is never lacking. The A380 between Shanghai and Singapore is great as well when I select the exit row upstairs. I will never fly another airline to China again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Deepa Chaudhury","India","2015-04-12","I flew business class from Singapore to Delhi two days ago and the service was extremely poor and shoddy. We were flying in from Brisbane by Singapore Airlines and took the flight to Delhi after a stop over at Changi airport. So I was in a position to compare the service on two flights of the same airlines. While on the flight from Brisbane the service was good on the flight to Delhi the hostess was pretty bad in her interpersonal conduct  very poor communication skills overbearing almost irritating. On a late night flight a little courtesy helps a traveller relax but it was surely lacking. Pretty disappointed after all the slick advertising the real experience was shockingly bad. Money badly spent.","","","Business Class","","1.0","2.0","1.0","3.0","2.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Emlin","Sweden","2013-03-21","Flew ARN-ORD and it was very pleasant. Flight departed a bit late but landed 25 min ahead of schedule. Food was great and I even got both dishes very friendly staff.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mads Oelholm","Denmark","2013-03-07","CPH-MUC. Flight delayed very little information given to PAX. Onboard no real distinction between business and economy. Not even a curtain any more. Never told what the food was but it looked like fowl. Could have been chicken or turkey. Trays not placed on the table but just handed out to PAX. Food still plastic wrapped when served. Impossible to get a Tuborg beer. Told that the beer sold most widely in Denmark had now been replaced with a discount brand. Seats same as in economy but with middle seat free. No entertainment - the monitors apparently did not work. We were never told but given a manual safety demo by disinterested cabin staff.","","","Business Class","","3.0","3.0","3.0","2.0","1.0","","","3.0","0"
"silkair","/airline-reviews/silkair","SilkAir customer review","Naushad Hussain","Malaysia","2010-01-23","KUL-SIN-KUL. Both flights on the A320. The cabin crew quite pleasant and leg space good for this short 40 minute flight. They only do a Beverage service on this flight. Choice of newspapers are handed out before take-off and its time to land before you are done with it. They have convenient timings on this route with 37 flights a week to allow for you to travel for Singapore or KL just for the day for meetings or otherwise. The interiors of the aircraft are maintained quite well but I would say not up to the SQ standards. The price of a round trip is competitive to Malaysia Airlines on this route but a bit higher than the LCC's.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","Tan Kai-Sheng","Malaysia","2009-12-12","Kuala Lumpur - Singapore a short flight but very enjoyable. The cabin crew were friendly and helpful but due to the full flight and short duration were rushed and forgetful of some passengers' request. Drinks served but in a small portion lavatories were not well stocked. Variety of drinks could also be improved. Free newspapers were offered. Overall it was enjoyable.","","","Economy","","8.0","","","","","","","4.0","1"
"silkair","/airline-reviews/silkair","SilkAir customer review","M Pajunen","Finland","2009-11-29","Phuket to Singapore in November 2009 on SilkAir A319 aircraft one of my best flights in Economy Class. I felt everything was above average: the cabin the meals and serving generally. I liked the comfortable seat and the great crew.","","","Economy","","9.0","","","","","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","A Satchwell","Australia","2012-07-09","Flight good however the delivery of food service was very poor. Running back and forth with individual food and drink for passengers is such a waste of time. This cannot be difficult to achieve as other budget airlines seem to have a smooth flow of service even at a basic level. Also the quality of product available should be reviewed. Happy to pay a little more. However I will travel Scoot again. With these adjustments more profit and potentially a good product in a competitive market.","","","Economy","","7.0","3.0","2.0","1.0","2.0","","","4.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","R Hamilton","Australia","2012-07-04","They are slowly getting their act together. Food not the best but not overly expensive for what you get. No entertainment inflight - suggest you take some but on night flight return really not needed. I paid extra for leg room 31k not the best and by the toilets - not worth the extra. The next 2 rows back would be my pick next time. Will there be a next time yes I would fly Scoot again.","","","Economy","","6.0","4.0","3.0","2.0","1.0","","","3.0","1"
"scoot","/airline-reviews/scoot","Scoot customer review","E Provan","Australia","2012-07-03","Not as good as full service carriers but compared to other budget airlines it is amazing. Nice seats clean aircraft very helpful and friendly flight attendants. Cheaper and better than other budget carriers like Air Asia.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","I Migle","Lithuania","2014-06-25","Round trip Kaunas (KUN) - London Gatwick (LGW) - Kaunas (KUN). Friendly staff flight with no errors or other shenanigans. Not much space to move around in the plane itself but acceptable for short haul flights. One disadvantage - everything costs money. I'm surprised they still don't charge for bathroom trips. Of course you can only expect so much from a low price airline which is the main advantage. Another thing is the flight attendants trying to sell lottery tickets and calendars that is rather unprofessional feels like you're in a market or someplace similar. All in all - loved the flight and definitely going to use this airline again!","","","Economy","","10.0","3.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R White","United Kingdom","2014-06-23","If anyone is every considering flying with Ryanair ensure you know exactly what experience you are signing up for when you book your ticket. We went return from Luton to Marrakech and would not do this journey with them again. In fact we'd only think about it for very short flights for weekend breaks and to be honest that would be pretty desperate. Where to start? They may offer cheaper ""upfront"" costs but add-ons are extortionate. The fact you cannot print off your return boarding pass within 7 days of your return flight is just a way to con people out of the money (£10 per person) to advance purchase a designated seat. After all who wants to gallivant around an unfamiliar foreign city looking for an internet cafe that may or may not have a printer. The queuing is still a scrum even though they have finally realised that assigning people seats will stop the kind of behaviour they and their ilk were responsible for creating. On the flight the whole experience is stuffy cramped and bad tempered. The hard-sell starts instantly and continues through the whole flight. The claustrophobic atmosphere is taken further by the fact that some aisles didn't even have windows! They couldn't even be bothered to give out landing cards either which just prolonged the bad experience at the airport. I reckon that after all the add-ons it would have been cheaper to fly with BA. Although BA are pretty woeful 3.5 hours on a Ryanair flight is far too much.","","","Economy","","2.0","1.0","3.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Cole","Singapore","2015-04-10","I have flown SIA for years in and out of Asia. Usually good service but I have found it difficult to understand why they still have some old aircraft's flying routes - it does not represent Singapore well when it has one of the best economies in the world. The frequent flyer programme seems to have been altered also over recent years to make it so much harder to get gold status unless you pay lots more for tickets on economy. Recently I have noticed that they are handing out in-flight earpieces that I have had a bad experience with and dislike. Two flights recently when I used these I could not hear the movie clearly at all despite trying a new set. From then on I ask for the old headpiece sound sets which work well. Surely SIA can provide the best headpieces to go with its 'image'.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Smith Barrie","United Kingdom","2015-04-04","We flew From London to Auckland via Singapore. on an Airbus 380. The review is based on all 4 flights as there was little to choose between them. The service was consistency high; attentive friendly and helpful The best I have flown and I am a regular traveller. The only disappointment for me was that the Book the cook meals were somewhat disappointing. I would have been better off with the standard meals. My wife found the beds hard and difficult to lie diagonally but they were fine for me. I would choose Singapore every time if I could.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M H Salvesen","Denmark","2013-03-06","CPH-OSL and OSL-CPH-AAR. Three short flights within Scandinavia as usual a good experience. Travelled on a last-minute youth ticket which is a great booking option for students. All flights arrived on time on the last leg to Aarhus (25 minute flight) they somehow managed to catch up the 10 minute departure delay. Nice with a cup of coffee/tea and free newspapers. SAS is reliable.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Kummola","Finland","2013-03-05","I have been flying with SAS a lot in the past 2 years. Mostly over the Atlantic ocean from Europe to USA. A lot of the flights have been ok with no or no mentionable delays but quality with SAS is going down. This last flight we did not get any warm meal served just a cold lunch. The flight time was nearly 8 hours so I was very disappointed. The aircraft's are also getting a bit old with some parts (like the seat cushions) falling off. Entertainment on board has been going down recently also with the system not always working. SAS needs to update its image and concentrate on serving passengers better.","","","Economy","","7.0","2.0","4.0","1.0","2.0","","","3.0","0"
"scoot","/airline-reviews/scoot","Scoot customer review","Sheng Kai Tham","Singapore","2012-06-27","Taking this budget airline was not easy especially when you are seated right at the back of Boeing 777. The cabin crew were quite friendly but the fact that many of them were new they could only answer questions and complaints with ""I'm not very sure"" ""I'll check for you"" and ""sorry"". And it took them to serve food 2 hours after takeoff in which case many passengers at the back were starving. Then it took another 1 hour to serve the drinks and expect the leftovers of what the passengers in the front seats to be served to you. And it was difficult to hear what the stewardesses were announcing to us.","","","Economy","","4.0","3.0","1.0","3.0","0.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Calcutt-Saunders","United Kingdom","2014-06-23","22/6/2014. Flying from Stansted to Treviso Venice for 7 days holiday we were fine on our outward journey as we had been able to check-in and print off the boarding passes however the system would allow us to do the same for our return at that point in time. Where we were staying we had no access to a computer or printer but assumed perhaps foolishly that at Treviso airport they would have the same system as they do in Stansted and we would be able to check-in and print off at their machines for a nominal fee. How wrong we were. We arrived well before the 2 hour time scale but ended having to pay additional 140 Euros! Money making at its worse I feel very sorry for the staff at the check in desks whilst we were there I saw at least another 2 people who were in the same position as we were. It wasn't until I got home I saw the email from Ryanair advising of the additional costs. I received a text message at 23.00 the night before our departure at 9.50 reminding us we needed to check-in and print off the boarding card if they had notified me in this text of the astronomical charge awaiting us at the airport we would have search around the entire city of Venice for someone to assist us but it wasn't included! Never again will we use Ryanair should have gone to Marco Polo Airport and flown British Airways!","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Luigi Saputelli","United States","2014-06-23","I paid $140 one way from Palma to Madrid which was reasonable but they charged us $150 more at the airport simply because we did not print out our boarding passes in advance! No matter that we did not have internet or a printer while traveling. We did not know about this policy until we arrived at the airport. They would not refund our ticket! What a rip off.","","","Economy","","3.0","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Colin Pay","United Kingdom","2015-04-01","LHR-SIN-AKL on A380. We paid extra for exit row seats on upper deck money well spent. They are doubles with massive space in front. These flights were the most relaxing long haul we have taken. IFE and service excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Thomas","Australia","2015-04-01","Less than impressed. Rather tired looking 777 to Singapore. TV kept changing between colour and black and white. Seemed understaffed for the number of passengers on board. Return flight on an A380 - no sound at my seat. Again seemed understaffed for a full plane. Trying to change flight date even with changeable ticket was painful.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Solberg","Norway","2013-02-25","Excellent flight between Tokyo and Copenhagen (SK984). Check-in quick and friendly. On time arrival and departure. Sat in economy and received excellent service. Staff very professional not overly friendly. They know their job and make you feel taken care of. Good legroom clean bathrooms and many good films/music in the entertainment menu. My only complaint is the serving of free meals which is small bread rolls felt nothing but fresh. Two small meals is not much to rave about for an 11 hour flight. It is possible to buy snacks during the flight but during my flight they only had chocolate and chips not the best alternative if hungry. Will travel with SAS again which has a feel of an airline that knows how to deliver even if meals are small.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Jurgen Schulze","United States","2013-02-20","EWR to CPH/HAM return. Flights left and arrived on time. Seat comfort in Economy is limited (fine for short persons) due to limited seat pitch but when the adjacent seat is empty flight is bearable. Service on board is inattentive and at best mediocre. Warning: SAS allegedly offers upgrades through Optiontown (which charges a ""service fee"" plus money up front for the possible upgrade). I tried to get such upgrades on the transatlantic part of the flights but did not get it although there were empty seats in Economy extra and Business.","","","Economy","","6.0","2.0","2.0","3.0","3.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Gomez","Spain","2014-06-23","Like other reviews said the Ryanair website kept crashing so I had to have the ticket agent at the airport print the tickets for me at the ridiculous cost of 15 euros per ticket. During boarding I was told I couldn't bring on my coffee which I had purchased at the cafe right next to the gate (past security) due to ""security concerns"" while everyone else brought on their waters and fruit juices. While on the plane a flight attendant removed my bag from the overhead in order to put in someone else's bag. He then tried to fit mine which contained a laptop Ipad and Kindle into a separate overhead by cramming it in. I finally had to yell at him to stop to which he complained my bag was too large to fit. He then forced me to put it under my seat. Needless to say this will be the last time I use Ryanair.","","","Economy","","","1.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Eyles","United Kingdom","2014-06-20","Faro to Bristol. Crew were most welcoming whilst boarding with plenty of smiles and interaction. We had to wait whilst an elderly couple were late due to them going to the wrong Gate they were frail and agitated on boarding. The crew were marvellous with them even the Captain emerged from the cockpit to greet them calming them and telling them not to worry. Despite this we left early and a smooth flight got us into Bristol ahead of schedule. Well done Ryanair!","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Samarasekara","Sri Lanka","2015-03-28","We recently flew from Singapore to Christchurch New Zealand. We are frequent Business Class travellers and were extremely disappointed with the service on this airline. The cabin crew were very disorganized although obviously not short of staff. Dinner took a long time to be served. We were not given a sample to taste of the wine we ordered and the wine was poured into a glass in the galley and then brought to our seats without even being put on a tray as were all the drinks such as water tea coffee etc. I woke up early while most passengers were sleeping and the hostess asked me whether I would like breakfast even though we were about 4 hours away from our destination. I agreed but then waited two hours for it to be served. The French toast I ordered was inedible the bread rolls and croissant were cold and hard and the coffee was extremely bitter. The flat beds are uncomfortable and you need the help of the cabin staff to put them up or down. The most disappointing thing was when I reported this to the airline they simply sent back an email saying that ""meals are served two and a half hours before landing"". I'm not sure what the problem was on this particular flight as our other flights on Singapore Airlines were good. The flight was on 7th February from Singapore.","","","Business Class","","2.0","3.0","1.0","1.0","3.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Kenny Ho","Australia","2015-03-25","Flew MEL to SIN using a 777-200. Ever since SQ removed the A380 from Australian flights their value for money is no longer there. The biggest problem is the IFE. During my flight the IFE was not working the movie would break in the middle of the show and during some of the time the voice would disappear. Even with twice re-booting the IFE was not working. During the time that the IFE was working the screen is so small and the picture so blurred that it became impossible to see the picture. The adjustment of the brightness was also futile. Hello SQ these aircraft's should be retired as they are degrading your brand name and definitely not worth the money we are paying for. Even Vietnam Airlines now will be flying the A350 and the B787-900 to Melbourne soon. I'm really disappointed.","","","Economy","","5.0","3.0","4.0","4.0","1.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Aleksandar Elliott","Ireland","2013-02-18","DUB to ARN return. Way there was on time plane was clean and in a good state. Crew however were not very friendly no full drink service available and no free food so don't think it's value for money (paid full service fare) same service on way back. On return plane was on time at ARN airport and landed 15 mins early.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","2.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Walster","Germany","2013-02-13","HAM-CPH in economy class. Duration: 35 minutes seat 11C in a CRJ900. Usual excellent facilities for check-in and security in Hamburg. The flight was short and take off was on time landing 15 minutes ahead of schedule. The cabin attendants were dour-faced and unhappy looking and the service was quite poor. If you weren't in business or 'premium economy' you didn't get a full drinks service. I was given 100ml of orange juice in the tiniest drinks container I have ever seen on an airline. It can't be due to time constraints because handing out 100ml or 330ml makes no different to service speed in my opinion. Aside from the rubbish service the aircraft was clean and in a generally good state of repair. I would recommend this flight only because it is a fast and convenient way of getting to Copenhagen. If you want service and proper-sized drinks - take the train.","","","Economy","","5.0","3.0","2.0","1.0","0.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Terri Bawden","United States","2014-06-20","We paid $277 one way from Bordeaux to Marseille which was reasonable but they charged us $283 more at the airport simply because we did not print out our boarding passes in advance! No matter that we did not have internet or a printer while traveling. We did not know about this policy until we arrived at the airport. They would not refund our ticket and even worse they acted mad at us for being upset! What a ripoff!","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Nuval","United States","2014-06-20","Santiago de Compostela to Madrid May 30 2014. I guess we were not the only ones who were ripped off by this airline. We had the same experience as many of the passengers. We reserved online paid with credit card got an email that it's been confirmed. So we were hoping that it will be an easy check in since we came two hours early. We were told at the airport that we should have checked in online and that the payment was forfeited so we had to pay again for the same flight. In addition we had to pay 40 Euros each for our luggage since only 2 small carry ons were allowed. Since we had to go on that flight we had no recourse but to give in. I have never encountered such poor rules and such rude personnel.","","","Economy","","","3.0","2.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Coates Sarah","United Kingdom","2015-03-20","We were making a return trip from Kota Kinabalu through to London Heathrow via Singapore on 28th February 2015. We checked in at KK in plenty of time we were the first people to check-in! We were issued with our tickets but not told that we would not be able to sit together on the 13 hour flight from Singapore to London we discovered that by checking our tickets before entering departure. We returned to the check in desk and were told that they were unable to change this as it had been 'blocked' (We feel that we should have been told this when we checked in). We were advised to talk to the transit desk when we arrived in Singapore. On arrival we went to the transit desk the staff were very helpful but we were told that we were still unable to sit together. We had explained that my husband was a very nervous flier. When we got to the departure gate they were able to change our seats. Why could this not have been done earlier and alleviated a lot of stress for us. The breakfast meal was not very nice. Initially we were told there was only one choice which was Singapore carrot cake which we didn't want as did most people sitting near us. We were found an alternative meal which was cold! We are regular fliers to Asia and have flown with Singapore airlines many times but we feel that on this occasion the standard of service was not to the standard that we would expect from a premier airline.","","","Economy","","3.0","4.0","4.0","1.0","3.0","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Huang","Philippines","2015-03-20","SQ 917 (Manila to Singapore) and SQ 918 (Singapore to Manila). March 9 2015 (SQ 917) and March 11 2015 (SQ 918). Singapore Airline's service is more impressive than the last airline I took before. I got this flight 50% off from its original price from a promo so when they go on sale Singapore Airlines is more than value for your money. Even if they aren't on sale they are reasonably priced with the service and freebies they give. They have free- flowing drinks their food is impressively close to a fine dining experience and their staff is very friendly and approachable. Their inflight entertainment is good but the seat's legroom is a bit cramped.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","L Veal","United States","2013-02-08","Two flew from Washington DC to Copenhagen and Stockholm in August-Sept 2012. We got a great price for business seats well worth it. The food and service were terrific (you must know that my airline of comparison is United.) So much better than US carriers it is unbelievable. We had good in flight entertainment. The seats do lay flat and are much better than coach anywhere but they are not as flat as I would have liked to make this flight perfect. The lavatories were very clean for the entire trip. I would definitely fly SAS business again anytime.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Casimir Kacprzak","United States","2013-02-04","Boarded Flight SK943 at 15.10 in Copenhagen. Departure time was 15.40. We were kept in the hot crowded airplane with children crying for over 4 hours at the gate. The plane did not move and we were not allowed to leave the plane. There were only brief explanations that there were mechanical difficulties. The passengers were wondering why we were not allowed to get off the plane and wait in the boarding gate area until the plane was checked and ready to leave. I thought if there were delay problems like this that people should be allowed to get off the plane after 2 hours and then re-board. We finally left at 20.00. When we arrived in Chicago still no further explanations were given no apologies for the delay or thank you for flying with SAS. I was very disappointed. I have flown on SAS a number of times and never had this type of service.","","","Economy","","","2.0","2.0","3.0","0.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Tydeman","United Kingdom","2013-01-28","Flew SAS Heathrow to Oslo and Oslo to Tromso. Friendly crew fast check-in endless teas and coffees free newspapers on the international leg; a nice touch was the crew laying blankets over sleeping passengers. No free food though so cannot be compared with a proper full fare airline like BA.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Fiddies","United Kingdom","2014-06-18","Flew Manchester-Gran Canaria. Good flight times and got baggage quickly. Attempting to print off the boarding pass scam was painful to say the least. In the UK the site kept crashing and took the best part of a day to achieve the process only to have to repeat this in our holiday destination. When at Manchester airport it was displayed that boarding for our flight was in 5 minutes this continued for about 25 minutes with no updates. We were then requested to proceed to boarding that I can only explain as a cattle market. We were then left to wait in the queue for the best part of another 45 minutes. Consequently our flight was delayed by well over an hour with no explanation or apology. Whilst on the flight to Gran Canaria the seat belt sign light was displayed intermittently for long periods with no evidence of turbulence or explanation. Being 2 adults we could manage this but we had to feel for the passengers with young children who desperately wanted the toilet. Baggage - the allowance is 15 kilos for hold luggage and 10 for hand luggage. When we flew out from Manchester they counted hand luggage in our allowance. On return from Gran Canaria they decided that hold luggage should only be 15 kilos. Our hold luggage weighed exactly the same as it did at Manchester and we did not have hand luggage but were told that it would cost us 70 euros to pay the excess. Having very little hand luggage facilities available we had to empty our case to avoid the excess charge. Admittedly we should have read the small print but one would question why this was not highlighted in Manchester and came to light in Gran Canaria on our return. Overall it may be a budget airline but really not worth the hassle.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Palmer","United Kingdom","2014-06-18","We travelled twice with Ryanair during the last week. The first trip (Stansted to Pisa) was delayed 45 minutes. Its not so much the delay that's the problem it is the total lack of communication or an apology for the late running. We were asked to queue up for boarding and stood there for over an hour with no communication. Worse was to follow. On the following Saturday we were booked on the 22.00 flight out of Pisa for Stansted. Again no communication or apologies were forthcoming from Ryanair. 150 minutes after the flight should have left we were told it was cancelled - no apology again. We were not offered any refreshment during this three hours. They then booked the passengers a hotel but had only a mini bus to start with to take 16 passengers a time randomly selected by Ryanair staff. We eventually arrived at the hotel at 03.00 but had to be up for an 07.00 departure from the hotel. No food or drinks were offered by Ryanair. No staff were available at Pisa airport to speak to or to hand out vouchers. The service was shabby at best. No apologies poor communication no-one to talk too and no refreshment vouchers either. We will not be travelling with Ryanair again.","","","Economy","","1.0","2.0","3.0","1.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","William Lay","Singapore","2015-03-20","SIN-SUB and SUB-SIN SQ930/931. A330-300 on both legs. Impeccable service from the minute you board to the minute you get off the plane. Hot towels were served shortly after boarding followed by food. Very courteous and pleasant crew members and at all times kept toilets clean. The aircraft's PTV was good. The seat on A330 was nice can stretch longer than some full services airline in Asia and it's comfortable. Overall a very pleasant experience and it's always a pleasure to fly Singapore Airlines.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ravindra Nabiel","Indonesia","2015-03-20","I flew from AKL to SIN on January 13. The plane was an Airbus A380. The service was nice and the food delicious. The only problem was the inflight entertainment system the music and the movies would stop now and then for the entire flight even though there was no announcements. Despite that this is a very pleasant flight and I would definitely fly using this airline again.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A M Jakobsen","Denmark","2013-01-28","CPH-EWR-DEN DEN-ORD-CPH. With the possibility to use your star alliance points at the gate I had the pleasure of flying business on the long stages of this journey this cabin gives you even more pleasure of the experienced friendly and dedicated crew always found at SAS flights.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Kreckel","United States","2013-01-22","I recently flew round trip on SAS from Newark NJ to Copenhagen and then Copenhagen to Munich. All four flights were on time and the service was excellent. SAS has a nice customer-friendly approach. The meals were relatively good and offered variety. The entertainment options were numerous. Based on my experience over four flights I would certainly fly SAS again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Komati Reddy","India","2014-06-16","We were flying from London-Luton to Dublin on June 1 2014. I am a world traveller and this was the first time an airline charged GBP70 for not printing a boarding pass and we had no choice other than to pay. I and two of my friends ended up missing the flight as it took 5-10 mins to provide the boarding passes - the boarding pass was hand written. We were just running to the gate and airline crew just shut the gate on us (the flight was still open and they refused to take us in). We had to return to the counter hoping that they would transfer us to the next flight: to our shock they demanded another GBP110 per head to transfer. We had to cancel our Dublin trip thanks to Ryanair.","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ian Fraser","United Kingdom","2014-06-13","Having not used Ryanair for years due to loading issues now you can book your seats and pay for priority boarding thought I would try them again. Flew Malaga to Ibiza return fantastic staff marked off first 90 customers who could take on board cabin luggage no standing in a queue you just walk up to the priority line when suits. On our return just sat there until the last few loaded in row 8 plenty of overhead cabin space as again only first 90 allowed on board. Whilst both flights full the final 90 or so passengers loaded fast as they had no luggage. There was a few complaints by those not allowed cabin luggage especially when we walked up at the last minute with our hand luggage. All in all from booking to in flight very good shame you don't have the seat space on our normal Jet2 flights.","","","Economy","","9.0","2.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Crookshanks","United Kingdom","2014-06-13","Dublin to Malaga 28th April 2014. Malaga to Dublin 26th May 2014. At the boarding gate travelling from Dublin to Malaga and Malaga to Dublin as I do very often passengers have now started to leave their bags in a line at the boarding gate then go and take a seat. This books them a place in the queue without themselves queuing it happens in both the priority and other queue. I thought that bags were not to be left unattended anyone could leave a bag and wander off - needs to be stopped before everyone decides to put a bag down in the bag queue and then take a seat.","","","Economy","","8.0","3.0","4.0","3.0","","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Pitcher Martin","United Kingdom","2015-03-17","LHR-SIN-CHC and return. Outstanding service food drinks and comfort in business class. Staff excellent attention and politeness with high level of customer care training. Altogether a fantastic experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T L Yang","Singapore","2015-03-17","Flew on redemption tickets SQ First Singapore to Seoul and Business back from Seoul. I was very disappointed with the first class. The last time I did First was to New York about 4+ years ago on the ageing 747 that was far better an experience. Pre-flight details were excellent using the Private Dining in T3 Changi. However the food on board was terrible. My wife ordered the Japanese Kaiseki and it was not good. My Wagyu Sirloin was leather tough.However Dom Perignon 2004 did help to wash it down. Fortunately the flight back form Seoul on Business was excellent with good food. I think SQ need to re-look at their inflight food standard outbound from SIN.","","","First Class","","7.0","4.0","5.0","3.0","4.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Martyn Davies","United Kingdom","2013-01-14","Our first flight with SAS Airline and it was excellent every step of the way from ground staff in UK (Manchester) who were very helpful and friendly to all infight staff. An excellent flight and we hope to travel SAS again. We booked via the internet and the website was so easy to move around.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","P Sorli","Norway","2013-01-14","OSL-CPH-MAD-CPH-OSL recently. The trip down to Madrid was a breeze. The return started well with again swift boarding and push-back. However then it all went wrong. We had to be towed back to gate disembark and were told we would get food while they looked in the technical problem. They told us to come back in 2 hours. It constantly got delayed by 1-2 hours for a total of 10 hours. Instead of spending an extra day at a hotel or something we just hung around the gate until an SK flight from Malaga-CPH flew down and picked us up. We landed at CPH at 1.30am. Got a hotel could chose next day departure flight and was in bed within 20 minutes.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sharon Dixon","United Kingdom","2014-06-10","I flew for the 1st time with Ryanair on 31st May. On board was a very rowdy stag party that were dancing and singing in the aisles and were very annoying. The staff remained professional and eventually got the party to sit down. I think if you turn up on time don't go over your baggage allowance and have the correct paperwork then Ryanair is as good as any other airline. On our return flight we had a 30 minute delay but the staff boarded us quickly and efficiently. Will use again.","","","Economy","","9.0","4.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Barkei","Luxembourg","2014-06-10","Flew as a family of four from Brussels to Manchester and back. No problems at all. Paid for specific seats so was able to print out all boarding passes in advance; used their parking offer at Brussels and we were in the departure area 10 minutes later. Both flights short and timely and with hand luggage only we had no delays at all. Pleasant crew on both flights. For the price excellent just wonder what they do when things go wrong?","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Kay","United Kingdom","2014-06-10","EDI-DUB. Utterly painful booking process on their web site which is not exactly user friendly. Flight experience was much better. Paid extra for seat at front of the aircraft and travelling with hand baggage only. Flight left on time but was late getting in as we had to do a go-around due to an aircraft in front of us in the landing queue being too slow.","","","Economy","","8.0","3.0","0.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Devottam Sengupta","India","2015-03-04","Travelled on DEL-SIN-DEL route a couple of times in the last month and though largely satisfied did think SQ standards are slipping a little. Given its always significantly higher priced compared to competitors I found it a little disappointing. As always no complaint on the service or IFE (except once as below) but was very disappointed with the food served on SIN-DEL leg both times (bland and just not tasty). One of the DEL-SIN flights on an A380 was a little worse than others with the IFE system not functioning properly for a large part of the flight. It had to be reset several times before it worked. Moreover the aircraft seemed a little worse for wear compared to the usual SQ equipment with some seat covers coming off and the toilet barely clean. All in all the problems were not significant but could be a sign of SQ becoming complacent on a route on which it has little to no competition.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Kethees","Australia","2015-02-24","BNE-SIN-CMB-SIN-BNE in Economy Class. Flew A330 on all legs. Seats were comfortable cabin crew were polite and friendly and entertainment was great. If there was any complaints it would be the lack of leg-room (I am 6ft 2') although it may be more than enough for a shorter person. Would definitely fly with again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Louis P Smith","United States","2013-01-09","ORD-CPH-BRU round-trip. Check-in was fast with nobody in line. The seat was nice with plenty of leg room however hard to get out when the person in front of you had their seat reclined. Choice of 20 movies to choose from. Two services for ORD-CPH one right after take off and one before landing. Drinks are not unlimited but are complimentary with meals. During CPH-BRU I had tea and coffee complementary food and drinks were at a charge. Return was the same. A great flight for the price I paid. Recommend between Chicago and Europe.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Paul Nahmias","Australia","2013-01-09","Return from SYD-CPH via BKK. TG operated SYD-BKK return legs. Flight to CPH was average. Return flight was where it went sour. Delay out of CPH of over 3.5 hours. Last flight of the night in CPH so little to no food in the lounge (5 hour wait there) and eateries closed. Departure after 2am meant I had 30 minutes to make my connection to SYD. No announcements about international connections during flight only advice was to 'check the board at BKK'. Arrived at the gate just in time to board my connecting flight to SYD only to be advised that I had been offloaded by SAS. SAS rebooked me on an EK flight leaving 90 minutes later. This ended disastrously after I ran through the airport trying to reach the flight on time only to be told I had to pay a fortune in excess luggage fees. When I asked the SAS rep about my connection arrangement she waved her hand in my face and proceeded to speak in Thai to airport staff. 2 hours later I was sent to a hotel with no instructions or information about my connecting flight. Delays are one thing but poor customer service is another. SAS customer service as a whole at BKK and on the CPH-BKK flight in terms of keeping passengers informed was nothing short of shocking.","","","Business Class","","","3.0","3.0","2.0","3.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Crabtree","United Kingdom","2014-06-10","Flew out to Majorca from East Midlands on 24th May returned on 7th June to East Midlands flight should have left on 24th May at 11.35 departed at 12.05 due to I think a seating problem. Seems 2 sets of people had been allocated same seats I think the problem could have been solved earlier as 2 people boarded flight some 20/25 mins. After flight should have left. We had a great flight home arrived a little earlier that was spoiled by having to walk 300/400 yards to passport control in pouring rain. Everyone was sopping wet by the time we got there very shoddy service at East Midlands.","","","Economy","","5.0","4.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Barrie","United Kingdom","2014-06-08","I have flown with Ryanair in the last 6years from Liverpool to Carcassonne many times and have found that they are 99.99% punctual except when there is a natural disaster i.e.volcanic eruptions French air traffic strikes and the like and yes they will charge extra if you don't read the small print and it is not the most comfortable but isn't that why they are cheap you try and fly to some remote airport in Europe using a well known carrier and it will take three days to get there and cost you a lottery win to get to your destination so put up with a little bit of rude service and an uncomfortable seat for a few hours and get over it.","","","Economy","","8.0","3.0","3.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Bolton","United Kingdom","2014-06-08","I am a regular user of Ryanair and I have always defended them as an airline with their rules my line would be stick to the rules and it's a cheap way to fly. I've never had a problem until now the new 7 day rule for printing off the boarding card is downright wrong. We hardly ever go away for less than ten days so we can't book our return flight in England. We go to rural Spain and I doubt we will find an Internet cafe now when everyone has wifi and Ipads I think they have all closed down. So now will have to pay for allocated seats and need to remember this when working out whether Ryanair are cheaper than Monarch.","","","Economy","","4.0","4.0","5.0","1.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Davies","Australia","2015-02-24","MEL-SIN-KIX return. Outward flights around 30-40% full and close to 100% on the return. Food poor on the MEL-SIN leg but enjoyable on the remainder. Excellent cabin service by friendly proactive staff including numerous water & juice runs on all legs. Return flights both delayed by around 15 minutes due to luggage having to be removed after 'no-shows'. A good selection on the entertainment system although there were some lags and occasional freezing on the flights to and from KIX. The aircraft interiors all seemed to be in good condition and the seating comfortable despite the seat pitch being a bit tighter than I remember experiencing the last time we flew with the Airline.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Parkhi","Australia","2015-02-18","PER-SIN-BOM. B777-200 on both legs. What can I say about Singapore Airlines? Impeccable service from the minute you board to the minute you get off the plane. Hot towels were served shortly after boarding followed by drinks and dinner. Very courteous and pleasant crew members. Dinner choices on the PER-SIN leg were limited to Pork Stew and Stir fried beef but they were not too bad. Breakfast was served on the SIN-BOM leg with a choice of Indian crepes or baked eggs with chicken sausage and baked beans. The aircraft's are showing signs of ageing though as some PTVs were not working and a couple of seats in the middle row seem to have had reclining problems. Overall a very pleasant experience and it's always a pleasure to fly Singapore Airlines.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Andreas Høle","Norway","2013-01-08","SK942 Airbus A340-300 ORD-CPH October 9th 2012. We arrived with American Airlines from LAX and landed at O'Hare 30 mins before the SAS departure. We arrived at the gate 10 mins before departure and boarded with no rush. We were pushed from the Gate 5 mins late and was airborne 10 mins thereafter. The whole experience was excellent except the seats in economy class - hard and uncomfortable and need an upgrade.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Helena Cowley","United States","2013-01-04","GOT-CPH-IAD. Both flights on time was accommodated to be able to sit next to my husband on the flight without problems. Rude personnel at baggage drop/check in and gate; however flight attendants were very nice. Comfortable flight but next time I will probably choose a different airline due to the attitude from my initial encounters with representatives.","","","Premium Economy","","5.0","4.0","3.0","4.0","3.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Scanlon","United States","2013-01-03","I got a direct flight from EWR-CPH so not having to switch planes probably upped this review a notch. FA's were quite efficient and polite the food was good and they were on time. The seats are horrible and the offering of movies is a joke compared to other Star Alliance flights. But for the money a non-stop flight from the States to Copenhagen is great!","","","Economy","","9.0","3.0","4.0","5.0","3.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Brown Christina","Australia","2014-06-08","Extremely annoying booking system spent a lot of time attempting to print the boarding passes for my husband and I for our flight from Carcassonne to East Midlands for Friday after-noon 2nd May 2014. I was so frustrated with the Ryanair website and so annoyed that in the end I went to ""Reprint your boarding pass"" section. Well what a big joke that turned out to be. When we arrived at the airport we were slugged with a whopping 140 euro penalty charge for not having the boarding passes. I feel obligated to pre-warn as many of my travel contacts/friends as possible to my experience. Surely Ryanair can offer a better booking system. What a ripped-off feeling.","","","Economy","","","4.0","4.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Watson","United Kingdom","2014-06-05","I recently flew from Limoges to Stansted on a Sunday. I tried to book in by computer but the page would not accept my information. I tried phoning the help number but found they did not work weekends. When I arrived at the airport I was charged the extra 70 euros. What would have been a cheap flight worked out to be very expensive. Why is it one has to book-in twice? Once on the computer and once at the airport? Oh of course silly me. They make more money this way. I have used the Dinard-Stanstead route many times and found it quite useful and cheap but this double booking is just a rip-off. It's supposed to be cheap but I've actually worked out I can do it for the same price on another airline. And how can I avoid paying for their insurance? Another rip-off.","","","Economy","","2.0","3.0","1.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Harris","Australia","2015-02-18","SYD-SIN then SIN-ZRH and return. The flights over were at Christmas so the leg to SIN was packed. Late departure made for a very tight connection at SIN. Attentive service comfortable seat for a day flight and book the cook worked but the food was ok not outstanding. SIN-ZRH on A380 was quite empty upstairs so very attentive service with the whole back part of the cabin to myself. Toilets seemed to be cleaned after every use although they're the smallest I've encountered in a business cabin. The seat was good but the mattress a bit thin and the weird need to put feet in a small box on one side isn't entirely comfortable. Honestly there are much more comfortable options. IFE wasn't as good as others but a decent selection of movies and TV shows available. I can't say I liked all the advertising on it though. Friendly attentive staff clean aircraft and ok food and entertainment but in my opinion there are better options for far less money.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","1.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Sommerville","Denmark","2015-02-06","CPH/SIN - SIN/CPH economy. Two excellent 12 hours flights good seat comfort staff service superior they walk through cabin with juice and water three times per hour staff provide a good atmosphere and spirit in cabin and at all times kept toilets clean. IFE screens needs update too small and inferior image quality. On flight back to CPH captain made very thorough explanation prior to entering severe turbulence this info made many passengers feel better during the one hour rough ride. Have flown SIA regularly for 35 years still my absolute favorite.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Michael Barry","Australia","2012-12-12","CDG-CPH-BKK. Flight from Paris delayed over an hour. Very speedy meal service had barely started and coffee was offered and that was the only time coffee was offered so went without as there was no room to have a coffee on the small tray as well. Next leg to BKK on an A340. My seat 3H did not work took over an hour to get it down into position close to the lie flat bed (moving a few cm's at a time). Come morning I was overlooked by staff at first for breakfast as I was still lying down. Finally I snapped at a FA and finally got them to understand that the seat was broken. FA Barked at me to get out of seat then she got down under it and did what ever she had to and finally got the seat up. No apologies. Although in previous reviews I would have been happy to recommend due to price this is no longer the case - I expect a seat that works and friendly crew. I will not fly with SAS again unless they do something about their ageing fleet.","","","Business Class","","3.0","1.0","3.0","3.0","2.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","Estonia","2012-12-07","LHR-CPH-HEL booked rather last minute so price was quite high for the one-way trip. Bag drop seriously understaffed at LHR so quite a long line for what is a simple procedure (SAS makes passengers print out their own labels). Both flights on time even rather early though apron position on the far side of Helsinki airport at 1.15am in a snowstorm was perhaps not the most considerate choice. BOB on the LHR-CPH flight of acceptable quality though very expensive. Nice service onboard especially on the LHR-CPH flight. Helsinki flight load about 20% at most so clearly the revenue generating formula isn't working so well.","","","Economy","","6.0","4.0","5.0","3.0","0.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Joan Minihan","Ireland","2014-06-05","I flew from Shannon to Nice in May on Ryanair's new route. The flight schedule was excellent as it left around ten am. I was in Nice by 2pm. (local time.). The flight was comfortable the price was right but for me the best thing was being allocated a seat for my flight. Being allowed to have my hand bag with me was also a bonus. Long may this route continue!","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Johnson","United States","2014-06-05","By far the worst airline I have been on. As many others have experienced - I had to pay an extra $70 for each person to check in because I did not know you had to check in online. I was traveling out of Switzerland and the Ryanair representatives through Swissair were rude and not helpful at all! We arrived 3 hours early and asked to check in and were told to wait until 2 hours before. 2 hours before we were told we should have already checked in so we had to pay an extra $210 for the 3 of us! As far as the airline goes you feel a little like cattle. There is no leg room and obviously cheap seats. Terrible customer service and although it seems cheep at first - there are extra charges for everything!","","","Economy","","","2.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Lynne Harris","United Kingdom","2014-06-04","We travelled with Ryanair in May to Menorca. We had no problems at all the staff were all very friendly and helpful. Will go with Ryanair again later this year.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Vladimir Pucik","Switzerland","2015-01-30","I took 2 flights with SQ in Business Class last week: SQ173 SGN-SIN - main dish was inedible - overcooked. SQ528 SIN-MAA - understaffed business class cabin could not prepare the food in time for half of the passengers 90 min wait between the first and second course.","","","Business Class","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Lee","United Kingdom","2015-01-28","Generally excellent courteous service but Entertainment system which offers a vast selection of films is the only downside to the flight. I am constantly pointing out to the flight crew out of every 4 flights I take on SIA I will experience problems with the entertainment system on at least 3. If not complete breakdown it is usually a problem with âstuttering (picture freezes and then catches up but cutting out parts of the film in the process) and/or the sound disappearing half way through a film. My family members share my experience. Consequently the problem is systemic and chronic. The fact that SIA does nothing to improve this demonstrates not only a clear lack of commitment to delivering a seamless enjoyable passenger experience but also a lack of consideration for the flight crew who have to spend so much time unnecessarily dealing with passengers complaints. By the way system reboots are a very frustrating and annoying thing for passengers to put up with. But this seems to be the cheap route they have chosen rather than fixing what is patently broken.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Penola","Turkey","2015-01-28","Flew from SYD-SIN-IST Business Class on an ageing 777-200. Aircraft was the same all the way from Sydney to Istanbul. Whilst old the aircraft was very clean and well looked after. Food and Service were very good. The staff were wonderful. The Business Class seats/beds on this aircraft are a little hard compared to seats on other airlines which made it difficult to get comfortable on two night flights back to Turkey. IFE isn't as good as on other airlines or as good as SIA's newer aircraft but didn't affect the journey in a negative way. SIA would do well to offer pyjamas to customers in Business Class in the same way that Qantas do.","","","Business Class","","7.0","3.0","5.0","5.0","3.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C OBryant","United States","2012-12-05","Flew SK 925 CPH-IAD. Airbus 340 completely full. FAs were visible and attentive. Entertainment worked well too. Leg room pretty good. Food not the best. All in all a good flight although we were running a little late due to traffic in NE corridor. Almost missed my connection to ORF. Good news I made the connection as did my bag.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Michael Barry","Australia","2012-11-29","Nov 25th 2012. BKK-CPH-CDG. After a 4 hour transit in BKK coming from BNE happy that SK972 was boarding on time and departure was close to schedule. Meal service was a bit slow to start for such a late departure time (00.25). The meal however was worth the wait excellent food as always on SAS FA's very attentive and pleasant. Managed to get a very good sleep. Seat comfort was good for a lie flat angled seat. An excellent breakfast before landing a little earlier than scheduled. Transit in CPH for 2 hours lounge was comfortable. SK565 to Paris was on time very light passenger load. Smooth flight FA's pleasant and quick with service. Arrived CDG on time and baggage collection was hassle free and very prompt. Due to price I would recommend SAS even though their aircraft are getting a bit old and tired but they are still comfortable and clean.","","","Business Class","","8.0","4.0","5.0","5.0","2.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Grevatte","United Kingdom","2014-06-04","Penalty for not checking in for return flight is extortion.££70 a head making it a £280 blow for my young family and I. We started outward journey at 4am so no time to check in then stayed in a remote place with no internet or computer. Had to sit separately on flight from my young family 3 and 6 year olds who hated it. Cabin crew completely hopeless at finding way to allow us to sit together. Overall very disappointing will never use Ryanair again long gone are the days of 0.99 flights. You can't even complain properly and when you do eventually make contact with someone they don't apologise or use your actual name disgusting customer service ridiculous systems all round!","","","Economy","","","2.0","2.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Clarke","Ireland","2014-06-04","DUB-STN and then STN-SVQ a couple of days later. Effortless flying really just a gripe with the horrendous food you have to buy (obviously you don't have to). Had something that was meant to be fresh but had a best before of July 15. The cabin crew never look happy and were nice to the pax but not so much to each other.","","","Economy","","8.0","3.0","4.0","2.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Koh Chwee Lee","Singapore","2015-01-28","I took Singapore Airlines SQ 609 from Seoul to Singapore on 25 January 2015. The inflight entertainment system on that flight was not working properly and I had to swap to another seat to continue watching my movie. From what I understood from the onboard announcement quite a number of passengers were affected as well.","","","Economy","","8.0","5.0","5.0","5.0","3.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Thenayan","Saudi Arabia","2015-01-26","RUH-SIN and back. Outbound flight was March 20 and sadly SQ now stopped this flight. Check in was smooth and RUH was well RUH. SQ 455 left RUH at 11.55pm on time and arrived to SIN at around 1.25pm. The flight attendants are excellent. The food was great and the seat was very good! You could sleep comfortably (it wasn't a lie flat since it was on a A330) and the other positions were very comfortable. The IFE was up to date and entertaining. Everything was on time and arrival at Singapore was perfect. I arrived at T2 and it was empty with barely anyone else there. The flight back was also good (but more crowded) and it was on time and comfortable (but it was a day flight so I didn't sleep). I would recommend.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Max Johnson","Canada","2012-11-29","I am a regular premium-cabin traveller and loved the SAS flight. The cabin was well appointed the flight crew friendly and attentive and the seat comfortable. The catering and IFE were great. The only issue was the seat length; for those of us who are 6' or over the seat is too short. In the sleeping position this can be remedied by dropping the leg support and while one ends up in a slightly experimental position I slept well for several hours. All in all a first experience that I will happily repeat.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Magnus Gustafsson","Sweden","2012-11-13","I was travelling with SK1605 Boeing 737-600 ARN-ZRH November 7 in Economy Extra Seat 3F. SAS managed an early departure and due to strong head winds and we arrived according to schedule. Cabin staff friendly and food was ok despite salmon which is much too common on SAS flights. The cabin in this class has decent comfort but far from best. The cabin service however makes you forget this fact.","","","Premium Economy","","9.0","3.0","5.0","4.0","2.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Richard Pym","United Kingdom","2014-06-03","Travelled LPL-LDY with a 3 year old. No complaints at all. With Ryanair know the rules and play by them and its no problem at all. Assigned seating is a huge improvement and the website is better than it was. I travel this route frequently and the punctuality is very good.","","","Economy","","8.0","2.0","3.0","2.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Ucfaaay","United Kingdom","2014-06-02","I've flown a lot over the past decade but have never used Ryanair. The first time was a return trip from London Stansted to Santander in May 2014 (FR2612 / FR2613). Despite worries about Ryanair's reputation it was a very positive experience. The flights including 15 kg of baggage and all extras were very reasonably priced. Both outward and return flights landed a few minutes. Return leg saw us being placed in emergency exit seats rather than our allocated seats which meant extra legroom. Cabin was clean. Seats don't recline but were fine. By following all Ryanair's instructions (printing boarding passes etc.) no extra money had to be paid. Would happily use them again in the future.","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","David Lunt","Australia","2015-01-26","I flew from Amsterdam - Singapore - Singapore - Perth. The first leg was probably the best long haul flight I've been on. Service was excellent with drinks served regularly along with snacks and the meals where pretty good. The seat was really comfortable and plenty of leg room (I thought I was in Business class with the amount of leg room).","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","W O'Brien","Australia","2015-01-26","Flew economy on 12 November from Sydney to Singapore. The service was excellent. The staff are so kind and helpful. Busy looking after all passengers the whole flight. Seats very comfortable. I was in the first row after business class and had tons of leg room. The food wine and entertainment second to none. Toilets exceptionally clean with good products supplied.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Rosen","Sweden","2012-11-07","ARN-CDG Aged MD. Delayed because of late connecting flight from Oslo. Delayed again because of overbooking. Very nice friendly staff disgusting sandwiches good information from the Captain. I will always fly SAS because of their excellent youth prices. A big plus is the check-in you can do yourself at the machines at the airport. Takes 2 minutes to print out your boarding card and then just go and drop your luggage.","","","Economy","","8.0","4.0","5.0","2.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","Estonia","2012-10-30","OSL-LHR on an ageing B737-600. Found the transfer desk staff to be rude. Otherwise the flight was fine arrived late due to fog in London Heathrow but pilot kept all informed and onboard staff were rather okay as well.","","","Economy","","4.0","4.0","2.0","3.0","0.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Allan Abdullah","United Kingdom","2014-06-02","I travelled from London to Oslo. The flight arrived early staff were respectful and the plane was clean and comfortable. Would definitely travel on Ryanair again.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Melville","Canada","2014-05-29","We flew from Pisa to Barcelona the inflight staff were nice but the ones at the airport were horrible and rude. By the time you add in all the extra costs it is no longer a deal.","","","Economy","","2.0","4.0","1.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Baxter","United Kingdom","2014-05-28","Flew Glasgow Prestwick to Lanzarote on 28th April no problems at all knew we had 2 print the boarding passes though why anyone can say they didn't know they had to do this amazes me. Our hotel kindly printed the return passes for us but there were plenty of internet cafes around so it would have been simple for us to do this ourselves. Have booked flights to Mallorca for August at a great price and I'm sure I will have the same relaxing time if people keep within the rules then all will be ok.","","","Economy","","7.0","3.0","4.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Penola","Turkey","2015-01-23","Flew IST-SIN SIN-SYD on B777-200. One of the aircraft had been ""refitted"". Both had quite hard seats. For the first sector I was seated in 51A which on a night flight gets a direct beam of light coming from the toilets on a regular basis. It's quite disturbing and I wouldn't recommend this seat to economy passengers in this part of the cabin. The inflight entertainment is dated and the screens quite small compared to other aircraft in the SIA fleet and other airlines particularly the second sector where the screen was exceptionally small. This must have been one of the oldest aircraft in the SIA fleet. It seems SIA reserve their ageing aircraft for the IST route. The inflight service on both legs of the journey was very average. I ordered a special meal so received my meal first however it took over an hour to get a drink to go with my meal which is served when the rest of the meals are served. I think there is some room for improvement here from SIA. I was surprised to have to remind the cabin crew about my missing drink as normally their service is second to none. The food was fine and well above average although the coffee not always hot. Check in staff were quite good at IST and as with almost every flight I have ever taken departing from Ataturk Airport it was a delayed departure - this flight by 45 minutes.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Dilleng Steffen","Denmark","2015-01-21","Our trip was Copenhagen-Singapore-Bali and return. Staff were very pleasant and smiling. The food was the best airplane meal I have had it was delicious and there was plenty of it. Seats where fine and the entertainment system on all 4 flights was up to date. Your boarding cards gets you discounts on various attractions in Singapore so keep them. Changi Airport is the best airport I have seen so green and a lot to do and see if you have to wait a long time.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","D Maher","Ireland","2012-10-30","DUB-CPH very old MD used on this route but comfortable seat with good leg room. Arrived into CPH a couple of minutes early despite strong crosswinds. 40 minute connection to Estonian Air flight to Tallinn no problem connecting gate information provided on a screen on disembarking in CPH which is a great help. Luggage arrived in Tallinn even with the tight connection.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Xue","Australia","2012-10-30","Flew from Hamburg to Copenhagen earlier this year. The 40 minute light was delayed by 30 minutes. Seats were a little small but cabin crew were very friendly. A short but relatively pleasant flight.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Thomas","United Kingdom","2014-05-28","Liverpool to Limoges out and Limoges to East Midlands in. No problems. Ryanair do just what they say transport people who want to travel at an economical price and get them from A to B. I'm a regular user on this route and never yet had a problem. Eat before you get to the airport make sure your bag fits in the frame as soon as you arrive at the airport and your chances of a nasty surprise are minimised. I'm not certain I'd recommend them for family fully laden holiday travel but for one guy alone with minimal baggage it's a great way to travel cheaply. - I'm satisfied.","","","Economy","","9.0","3.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Chi","United Kingdom","2014-05-28","My husband and I fly Ryanair about 4 times a year we have no problems with them at all. Providing you know the t&cs and abide by them. People who moan about boarding pass issues mostly only have themselves to blame. As to people who moan about the on time fanfare they really need to get a grip it last about two seconds live with it! In February we were unable to land at East Midlands because of high winds and were diverted to Birmingham. We found Ryanair to be very organised coaches waiting and back to East Midlands in no time. I do admit that the new timings regarding printing of boarding passes is a pain but for goodness sake pay an extra £10 and print your return passes before you go away.","","","Economy","","9.0","4.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Evans","United Kingdom","2014-05-28","The flight times from Birmingham to Barcelona worked out along with the cost of the flights and having recently seen Ryanair's marketing campaign to make themselves more customer friendly we felt it was time to try them again. I made the mistake of not checking in online which I realised was against company policy and by the time I had tried to do this the two hour curfew was on and I couldn't do it. This meant checking in at the airport for the sum of £70 per head (£140 in total) for myself and my wife. I completely understand the argument of a web based airline and would expect to have to pay extra for the privilege but those sort of charges are punitive and unfortunately destroy the more customer focused marketing approach Ryanair are trying - a shame!","","","Economy","","1.0","3.0","3.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tercon Bojan","Singapore","2015-01-21","Singapore Airlines has finally upgraded their product on the Singapore - Bali route. Although the A330 is not my favourite plane the SQ A330 has the upgraded regional biz product in a 2-2-2 configuration which is way better than the old standard recliner biz seats on the 777-200. Happy to see the new product on this popular route.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Message","United Kingdom","2015-01-21","I travelled to Australia via Singapore on the 10th Dec and returned on the 14th Jan. On both sectors out and back I received excellent service from the cabin staff. The choice of food was entertainment was very good and although it is a long journey the staff were polite and understanding. I will definitely be using Singapore Airlines again and was particularly impressed with the A380 airliner.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Salvesen","Denmark","2012-10-30","LUX - CPH in a new CRJ 900 neat and clean aircraft. I seemed like the only leisure traveller flying out of Luxembourg that day. 15 min delay at takeoff due to late arriving aircraft but arrived in Copenhagen on time. Welcoming and friendly crew and good coffee this time. Solid service and good info from the captain during the flight.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Salvesen","Denmark","2012-10-30","AAR - CPH - BRU on Oct 12th. Early morning flight from Aarhus to Copenhagen with an ageing MD 80. Good friendly service. Good info from the Captain. Free breakfast (a bun coffee tea juice) and newspapers available also on this 25-min flight. Short 40 min transfer at CPH which usually is enough when transferring to EU flights. No exception here. Flight to Brussels was uneventful. No service in Economy Class on European routes apart from a cup of terrible coffee. Both flights on time and luggage arrived as expected. Punctual and solid service but nothing more.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Bennett","United Kingdom","2014-05-27","Bologna-Bristol-Bologna. New route with exceptional fares. Ryanair at its best flights on time and no fuss travel from A to B. Crew were great but on the return were particularly polite and professional. The allowance of a small extra bag makes a big difference. I hope they make a go of this new route.","","","Economy","","10.0","3.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Gazal","United States","2014-05-26","I would not recommend Ryanair. I recently flew from Paris to Barcelona with my wife. We were hoping to save a few dollars by flying this cheap airline. We paid for it. First airport where they fly out of is about 80km from Paris so you will pay extra to get there and it will cost you time. Then when you get there be prepared to pay 10 euros for every kilo overweight (max 20 kilos per checked bag most airlines give 25 kilos per checked bag). Finally don't forget to print your boarding pass because if you don't you will pay 70 euros per person for them to do it at the airport (this was twice as much as the actual ticket). I highly recommend avoiding this airline. Every passenger before us was very much aggravated in some capacity for one reason or the other.","","","Economy","","","1.0","3.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Hopwood","United Kingdom","2015-01-19","Having just returned from spending Christmas and New Year with family in Australia travelling Singapore Airlines 777-300er from Manchester-Singapore-Perth flight SQ327. I was allocated the worst seat on the plane seat no. 56G on the back row my knees were pushed up against the seat in front couldn't stretch my legs out under the seat in front because the seat was so close had to keep getting up to stretch my legs. I would like to know who allocates the seat number its not the travel agent he can only request an aisle/window seat is it Singapore Airlines at the time of booking (booked 5 months in advance) was it the only seat available? Is it the people who book 48 hours before on line or is it at check out at Manchester. I would have thought the back row was reserves for people on stand by or last minute bookings. Travelled many times with Singapore and always found them to be one of the best but not this time. Not a happy pensioner.","","","Economy","","5.0","3.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Ekohl","Australia","2015-01-19","Flown from SIN to BNE in Business. The aircraft an older A330 Seats were not flat the service acceptable but not 5 stars. Breakfast was not hot but just lukewarm. For that reason I was not keen in eating it. In my humble opinion that is the product is totally overpriced and it selling it on the name only. After the emerging of the middle eastern carriers you can see the features and benefits other airlines give you. Other airlines talk about. Please don't get me wrong the airline is acceptable and is better than other airlines but compared to what you pay and what you get I am sorry I would not like to buy this product again.","","","Business Class","","3.0","3.0","2.0","1.0","4.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Oskari Tolvanen","Finland","2012-10-22","I flew from Helsinki to Shanghai via Copenhagen. Price was two times lower than direct flights HEL-PVG. Service was very nice in economy class cabin crew very friendly! Flights were on time. Recommend SAS.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Rasmussen","Denmark","2012-10-22","CPH-BKK last week. I had to pay restaurant prices for drinks due to the new SAS onboard service policy. Completely unacceptable for a 11 hour long-haul flight for which I was charged €1170 one way in Economy. SAS is supposed to be the mother of Star Alliance but it has degraded to be no more than a low-cost airline charging high-cost prices. I am never flying SAS long-haul flights again.","","","Economy","","1.0","5.0","4.0","2.0","4.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Henderson","United Kingdom","2014-05-26","Flying about 4 times a year to Spain this year I checked out Ryanair flights which were a little cheaper. so went with them. Unfortunately the 3 flights booked have all been changed some by just a few hours but on one in particular leaves me with a loss of almost a days holiday.","","","Economy","","4.0","2.0","5.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Williams","United Kingdom","2014-05-26","After paying to reserve a window seat on my flight to Palma Mallorca on 10 May 2014 I was horrified to find that my seat 11A did not have a window at all. There was nothing on the aircraft plan to show that there was a bulkhead where a window should be. I did not see a thing for the duration of the flight which was annoying to say the least as my wife and I enjoy looking down on the view below.","","","Economy","","7.0","2.0","4.0","4.0","","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jerome Chia","Singapore","2015-01-14","Singapore to Bangkok on flight SQ970. Check-in was quick and the staff are very friendly. The inflight entertainment was wonderful as it is been updated not long ago there a lot of new movies. The business class seats were great - big and comfortable. I order the book the cook - really good although an average portion. I will definitely fly with Singapore Airlines in the future.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","V Sitaraman","India","2015-01-14","I am a very satisfied frequent traveler on SQ and this review only covers the way they serve their special meals in general and the inconvenience this procedure causes on short flights. I noted down the exact service timings on a 75 minute flight (SQ959) between Jakarta and Singapore on 4 Dec 14. Flight take off 15.05 special meals service started 15.15 I was served at 15.50 and my tray was taken away at 16.03 when I had not quite finished the meal. If you order a special meal you will be embarrassed to receive it too early when your neighbors have even not received their drinks. The tray-by-tray special meal service takes so much time that those receiving a standard meal have very little time to eat it at least on short flights. In the glory days of Malaysian Airlines (which I almost exclusively flew between 1998 to 2009) somehow they would bring the special and regular meals together so that all passengers were served at the same time. Wonder if SQ could think of some way to reduce the time lag between special meal and regular meal service? This is not a complaint but a suggestion.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","N Holdsworth","United Kingdom","2012-10-08","HEL-CPH-LHR booked the night before for 110 EUR one way. 40 minute transfer was completely unrealistic in CPH and initial flight was delayed by 1 hour so connection was missed. However I got the next flight from Kastrup to london so total delay was only 3 hours. I think SAS are an excellent airline very well organised and unbelievably good value for money at such late notice. Not sure about the seat pitch on the A321 from Kastrup to London though way below what I am used to on the 737. Kastrup airport was also annoying going in to the non-schengen area as the passport queue was very long transferring in Stockholm or Oslo is much easier.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","E Birman","Estonia","2012-10-03","ARN-LHR on an ageing but generally clean B737-600. Seat space is sufficient and boarding/departure was all handled on time and well. The ARN terminal is very nice and spacious. Service onboard is minimal. BOB is exorbitant and the quality is just awful. After purchasing BOB I wasn't offered the complimentary tea/coffee. Early arrival into LHR was a pleasant surprise. If it wasn't for the very affordable price SAS wouldn't be an option in the future.","","","Economy","","4.0","3.0","2.0","1.0","0.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Boison","United Kingdom","2014-05-26","Prestwick to Gran Canaria return. Both flights on time did pay for extra legroom worth the money for a 4 hour flight. Had our cabin baggage removed at Prestwick as they had passed their 90 bag rule staff ensured personal items (passports money etc) were removed. On return we were allowed them in the cabin. Very overpriced onboard product but if you don't want to buy it then don't. Staff friendly.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Thompson","United Kingdom","2014-05-25","Use of Ryanair is generally a last resort. Flight last Friday from Treviso to Bristol was due to take off at 15:20 but about 30mins beforehand a small storm arrived with torrential rain and lightning meant there was likely to be some delay. However passengers were still gathered around the very small and enclosed gate area as normal and only at departure time was the board updated to show an hour delay. Everyone including several disabled passengers in wheelchairs stayed expecting aircraft arrival and loading as indicated. The storm had passed and other aircraft were moving. No further updates were given and an hour later a further hour delay was updated on the gate display. With no seating for most passengers no refreshments and no information people were becoming unhappy especially as another delayed flight were packed into the same space. When the third hour delay was put up on the display it was accompanied by advice notices for passengers advising of EU travel rights! When the plane eventually arrived just before the third hour of delay and passengers allowed to board the crew were more concerned with making sure we were aware they were due to be off duty soon - no word of any apology for delay from anyone. Part way into the flight back it was then announced the crew was at their limit of allowed flight time and we would be diverted into Brussels for a new crew to board. On landing no crew but another hour wait for them to be roused from homes to take over the flight. Why the operations staff did not allow for this originally is not known! Eventually arrived back in Bristol over four hours late. Needless to say will not be rushing to use Ryanair again anytime soon!","","","Economy","","2.0","3.0","1.0","2.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Lucato","United States","2015-01-14","LAX-NRT-SIN with no ground customer service to be found anywhere. The usually short refuelling stop in NRT became an overnight 17 hr delay due to Engine problems. Singapore Airlines held us on the plane for over 4 hrs and insisted on serving us the inflight dinner rather than let the passengers disembark. The hotel provided for Economy class was (Nikko Narita) was rather on the run-down side. First and Business where hosted at the local Hilton and another hotel (Did not catch the name). We had a connection to MDC the next morning in Singapore which we missed. That connection only flies every other day so that we had to stay two days in Singapore over Christmas rather than on our vacation. The biggest problem was that no-one on the phone or the ground staff in NRT could provide us with a new itinerary to our destination. To add insult to injury the first phone representative insisted that my flight had taken off as planned even though I had called almost 3 hrs after the delay started. The second one was even worse in first refusing to help at all as he claimed I had deviated from my booked LAX-SIN itinerary. It was only after some complaining that he finally realized that NRT is indeed on the route. Not that he had any further information to offer after that other than saying I would get more information in Singapore. Once finally in Singapore the representative at the gate who was supposed to have our onward information did not and had us wait for another length of time at the transfer desk in Singapore. There finally I was handed the boarding passes to our final destination and hotel vouchers. I am Executive Platinum with American Airlines and have seen my fair share of breakdowns and delays. However without fail an AA representative on the phone has been able to give me my new route/times within minutes of the official announcement of the delay. Onboard service on Singapore Airlines is certainly better than on AA. That said I will gladly trade in a bit of comfort for the knowledge that I am being taken care in a timely manner if something does not go to plan.","","","Economy","","3.0","4.0","5.0","5.0","4.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Berney","United States","2015-01-14","SFO-HK I was disappointed in the overall experience. It appears to me the airline is cutting corners and not keeping up with the ME carriers. The seat although wide is not particularly comfortable in the seated position. The fully reclined position was better but the bed was hard. They would do well to add a comforter on the sleeping surface to provide a softer experience. They used to provide an amenities kit- no longer. The food too was just not as good as it used to be. If they want to retain their ratings they better spend a bit more on their business class product.","","","Business Class","","6.0","2.0","4.0","4.0","3.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Hampton","New Zealand","2015-01-14","Travelled AKL-SIN on the old 777 with the incline bed. There was no topper pad for the seat so very uncomfortable to try and sleep. This is a 10 hour flight so it was not up to scratch. These days you really expect more in Business class. There are also 6 seats across so there is not a lot of room to spread out. The food was only just acceptable but as the flight left at 1am we didn't feel like much anyway. I think Singapore need to review their fares on this aircraft as it was barely a step up from premium economy on other airlines. The way back SIN-CHC is the refurbished 777 with a lie flat bed and 4 seats across. A quite different experience. A lot more room and even though it feels a bit weird to sleep diagonally it was fine. 2 comfy pillows. I had tried to book the cook but I didn't think it had worked online as couldn't see it in our booking but on arriving home found confirmation emails that it had but we didn't get our requested meals on the plane so don't know what happened there. The food was really good anyway. Service was fantastic from the crew in fact it was the best part of the experience. In Singapore they allowed our two sons (21 and 17)who were travelling with us but in economy to come into the lounge as we had 6 hours there which was really appreciated. On both trips the movie selection was dismal and the only amenities given out were a pair of slippers and an eye mask . There were some toothbrushes in the bathroom but they were all out on the way to Sin. This was our 1st time travelling business with Singapore and have to say was slightly underwhelmed compared to our other experiences.","","","Business Class","","6.0","3.0","5.0","4.0","2.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","I Elliott","United States","2012-09-30","Flew between Washington Dulles and Copenhagen and it is better than most US Airlines. Comfort in economy reasonable if your are skinny and less than 6 ft. Dinner was good served with wine and breakfast so-so. I did not care for cold pizza type breakfast. I may have to get economy plus on long hauls.","","","Economy","","5.0","3.0","5.0","4.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","B Klug","Germany","2012-09-19","FRA-CPH-FRA. Both legs on old-fashioned MD 80 cabin a bit worn but nevertheless clean and comfortable for the relatively short flight. Service very friendly and charming. Drinks included food for sale. Very good value for the money.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Rob Whitby","United Kingdom","2014-05-25","This stupid 7 day check in was not highlighted when I purchased the flights. My wife and I had to travel a day ahead of our due flight time and could not print off our return tickets. Oour Spanish holiday was spent in the mountains with no facility to access a computer. I rang their customer care line and emailed 4 times asking for help - no reply to either request. I was left with no option than to pay £40 extra to check in. This is my first and last booking with this company.","","","Economy","","2.0","3.0","3.0","3.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Gorman","Ireland","2014-05-24","I was warned by several family members to not fly with Ryanair but the flight I wanted with my friends was cheap so I didn't mind so much. I'm usually a very easy going person but Ryanair make my blood boil! They changed my flight time by more than 8 hours meaning that I would lose a day on my holiday I applied for a refund as did my three other friends for the coming home flight (We rebooked another coming home flight for a few days later with Ryanair) All of my friends got their refund however Ryanair refused to give me mine! They said that I cannot just refund one leg of the journey. Eventually they said they would refund it 3 months later and I'm still waiting for money to be put back into my account. I highly recommend you don't put yourself in this kind of position to be tricked out of your money.","","","Economy","","1.0","3.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Paul Harvey","United Kingdom","2014-05-21","Stansted to Budapest return. Both flights left a few minutes late and arrived almost on time. Cabin crew worked hard seats were not too uncomfortable. By following the rules we purchased and paid nothing additional - hence it was great value. The new seven day check-in rule is a bit of a pain because it applies for each leg of the trip separately. So (seven days in advance) we had to check in for the flight out on the 12th May and for the flight back on the 14th. It would be nice to be able to do them both on the same outward day.","","","Economy","","9.0","3.0","4.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Krishnan Chitoor","Australia","2015-01-14","CCU to SIN in the first week of January 2015. Had a seat in Row 36 and as part of the boarding process was made to stand in a queue (one for different sets of rows) for forty minutes. This is a ridiculous ground staff strategy to ensure organised boarding. Considering the flight duration is ~4 hours with a pre 5 a.m. landing the cabin lights were on for most of the flight for catering and duty-free shopping. For a 5-star airline the handling of boarding and the management of the cabin left a lot to be desired.","","","Economy","","4.0","3.0","2.0","3.0","4.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Stevens","Australia","2015-01-05","BKK-SIN-MEL. Of course the service could not be faulted. The main problem we had with our return trip is that we had medium haul 777 and on the way over the much more comfortable long haul product. The medium haul has an inclined bed seat that is far too hard and not at all comfortable whilst the long haul has the fully flat (and deliciously soft) bed- more like a cubby than a bed). It was a bit disappointing. As it was a midnight flight both ways the ides of offering meals just after take off or two hours before landing is a great one but the breakfasts on both trips were terrible on the way home inedible. I know the food in economy is much better.","","","Business Class","","7.0","3.0","5.0","1.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Chan","Singapore","2015-01-05","Flew from Narita to Singapore on an A380 Meal was great service was top notch everything was close to perfection. What makes SQ special is that even if you are seated in coach the crew provides you with business class level of service and try their best to make your flight enjoyable. The only downside is that Singapore Airlines is usually more expensive than other airlines. Yet I am willing to pay more to travel on this airline.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Steven Harris","Australia","2012-09-17","Booked business class Sydney - Copenhagen return. As SAS do not fly out of Australia flew partner airline Thai to Bangkok. They were excellent. Transferred to SAS A340 to Copenhagen. Business class was full my wife's seat would not recline which was very disappointing as we had paid extra for the lay flat seats. After meals were served the flight attendant managed to pull some leavers under the seat to get it to go down. FA's were pleasant and food ok but nowhere near as good as Thai. Return flight similar story. Seat did not recline neither did the one in front. FA said that this is a common problem. Business lounge at Copenhagen sparse with very little to eat. SAS strike me as a low cost operation. Thank goodness for Thai on the last leg of the trip. We selected SAS because the flights were cheaper than other well known carriers. You get what you pay for. I think in future I will pay the extra and fly a well known brand.","","","Business Class","","5.0","3.0","3.0","3.0","2.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Jack Ross","United Kingdom","2012-09-11","On being a wheelchair user and cannot walk or stand I have just returned from Copenhagen to Aberdeen after visiting family. I found the booking system / prices and service first class until I arrived at Aberdeen Airport and found that they had no suitable chair to transport disabled passengers from the seats to the exit which meant that I had to be carried between two attendants half the length of the plane which was quite embarrassing and distressing.","","","Economy","","10.0","4.0","3.0","2.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","O Hayes","United Kingdom","2014-05-21","Pre-paid for seats as we were travelling with a 4 year old and needed to sit with her at Stansted they called Priority and Pre Booked seats on first on returning from Perpignan they did not call pre booked seats. On checking our tickets we noticed a * against Other Queue - does this mean you have paid for pre-booked seats? Neither ground or aircrew knew what it means!","","","Economy","","5.0","4.0","3.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Bishop","United Kingdom","2014-05-21","Ryanair's business model appears to me to revolve around cheap ticket pricing with highly complicated and rigid terms and conditions which the majority of people will fall foul of thus allowing Ryanair to introduce additional costs hence restoring their profits. Placed a booking Ryanair changed the rules between the time I placed my booking and date of flying which meant they expect me to receive return flight boarding cards by email whilst on holiday and then try to get the hotel to print them out for me. There are too many ifs buts and maybes in that scenario so alternatively - pay 13 per person to be able to print boarding cards before we leave the UK.","","","Economy","","2.0","2.0","2.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lau Ni","Macau","2015-01-05","Took the A380 Suite HKG-SIN on 19 Dec. Flight departed slightly late but arrived on time. Great service and seat - amazingly comfortable seat. The only downside is the lack of storage. Could only store handbag under the ottoman. IFE choices were extensive and updated. Was given free 15MB WiFi. Pre-ordered Book the Cook's Lobster Thermidor and it deserves its online reputation. The rest of the courses were mediocre - more like Business Class food. Service was excellent as expected of SQ except that the FA forgot to return me my coat at the end of the flight causing me to walk halfway to Arrival only to turn back upon realizing my forgotten coat.","","","First Class","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Thomas Lundberg","United Kingdom","2014-12-31","Heathrow-Singapore-Auckland return Nov/Dec 2014. All four sectors were on the A380 and I had economy seating on the main deck for two trips and on the upper deck for the other two. Smoothest take-offs I have experienced and smooth quiet flights in general. Excellent service from flight attendants who treat you like they want you to fly with them again. They would come back and check on people who had questions or didn't understand how to operate the entertainment system. Adequate legroom and very good entertainment system to help you pass the hours. Most meals were excellent and flight attendants came through at non-serving times to offer snack items. Only minor issues: the entertainment system would lag a bit on playback of films and the tray table/seating areas could use a bit of a deep clean. Otherwise this was the first time I had flown Singapore Airlines in nearly five years and it remains as good as I remember - my favourite airline. Highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Schneider","Denmark","2012-09-10","Flight from Tokyo Narita to Copenhagen. Return flight at 650.000 Yen. Star Alliance carriers using Narita has Fast Track check-in and security lanes. Not SAS. Closest Lounge from departure Gate is the United Lounge. Great Internet but very limited on food. Bananas bagels rice crackers and some factory made sushi rolls. No announcements for the SAS flight. Airbus 340. Very worn out equipment. Seats are very old and not Lie Flat. Many seats in the Business Cabin didn't even work properly. Inflight Entertainment was broken. Mirror in lavatory was broken and held together with tape. The staff is somewhat friendly but still gives you the typical Flag Carrier attitude of Cabin Attendants that has been in the job for too long and don't really want to be there. Best thing about the flight is that its direct to Copenhagen. Recon ANA via Frankfurt would be more comfortable but several hours longer.","","","Business Class","","4.0","2.0","4.0","4.0","1.0","","","2.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Magnus Gustafsson","Sweden","2012-09-10","Traveled SK1605 ARN-ZRH on September 7 2012 in Premium Economy seat 2F (window) with a Boeing 737-600. On this occasion we had a long delay due to malfunction of an onboard computer. That caused a three hour delay out of Arlanda. Delays seldom occur when travelling with SAS. The staff handled the situation in a well manner slightly more was expected. As always when travelling with SAS the nice smiles and approach by the cabin staff makes up for the shortcomings that SAS still have to handle to become a full- rated carrier.","","","Premium Economy","","8.0","3.0","5.0","4.0","2.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Gatmaitan","Philippines","2014-05-20","We (myself my wife and our two sons) booked flight FR 8412 months in advance from Milan Bergamo to Budapest on April 29 2014. We checked and confirmed the flight status on the Ryanair website the night before the flight. We got an email from Ryanair a few hours before departure saying the flight had been cancelled without stating any reason whatsoever. We tried calling the Ryanair hotline to no avail. We checked the Ryanair website and called Bergamo airport to check if there were other Ryanair flights to Budapest as we had a pre-paid rooms that night in a Budapest hotel and definitely had to be there the next morning a the very latest. There were no flights on the same day or the following day from any Milan airport. We had to commute to Milan Malpensa to buy expensive alternate flights to Budapest with an overnight connection at Warsaw. Ryanair is an absolute nightmare of an airline. An utter waste of time and money and the absolute pits in customer service. We will never book it again. Our travel insurance will not fully cover all the expenses we were constrained to incur because of this cancelled flight. Please spare yourselves the aggravation.","","","Economy","","3.0","0.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","V Gee","United Kingdom","2014-05-18","Me and 5 other girls flew Ryanair from Manchester to Tenerife and back again on May 9th 2014. Overall not too bad I guess for a budget airline but the new introduction of the 7 day boarding pass malarkey meant we were stung on the return flight for 70 euros. As this is on the return flight we had obviously spent up and had to contact one of the groups husbands to ask if we cold charge to his credit card to get us home. At no point was this new procedure explained to us (and yes I appreciate it is probably in the very small print but if you are a regular flyer with Ryanair (which the girl who booked was) you would expect something like this to at least be mentioned when you book) and I can in no way begin to fathom how they can justify 70 euros. It is simple case of robbery and Ryanair should be ashamed of themselves. We were by no means the only people caught out with this phenomenal fee and it certainly feels like you are being held to ransom. Another peev was that when we boarded some people had to put their hand luggage in the checked in luggage area as we were told there was no room in the above holders - lie! They were nearly empty. Because of the unjustifiable boarding pass scam I will certainly never book a Ryanair flight of my own accord and I will be telling anyone who chooses to to think before flying Ryanair.","","","Economy","","3.0","3.0","2.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Dawn Ambadan","New Zealand","2014-12-31","Flew from Melbourne to Singapore and back. Boeing 777-300 on MEL-SIN had one of the oldest IFE screens I have ever seen on SIA (flying since 2010). Priority meal for other passengers around me meant I had to wait for ages for a meal. SIN to MEL was a brand new A330-300 and had nice IFE and dinner served on board was the best I have had inflight. Serving dinner in the late night and keeping lights on meant there is no way you can sleep properly. I will still fly SIA because of their hospitality and cabin comfort.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Laurence Baillie","Australia","2014-12-22","I flew from Melbourne to Singapore on a 777. Singapore to Delhi on the A380 and Singapore to Adelaide on the A330. In terms of seat space the oldest one ie the 777 was the most comfortable. I am 1m73 and the Airbus both felt cramped. On the other hand the inflight entertainment on the 777 was pretty poor with scarce visibility of the screen which makes it impossible to read subtitles on foreign films. The IFE on the Airbus was much better. The cabin and toilets were clean and the crew was polite and efficient on all flights. My main complaints are first with the food. I ordered a Lacto-Ovo vegetarian meal which was pretty standard. On all the outbound flights (and I'm not a fussy person) the meals were almost inedible. The other problem is that as they serve the special meals a long time ahead of the normal meals I ended up sitting in an upright position with my tray for over 90 mins not good. On the Airbus the trays are too big for the foldable table and therefore it keeps on sliding it's really annoying. The white wine was also not very good. My second complaint would be with the ground staff. They were particularly unhelpful at check-in in Melbourne. All I wanted was 2 seats together but they made such a big deal of it all and because I had booked under the Virgin Australia flight numbers I couldn't check in online 48hrs prior so that wasn't my fault. Plus on the outbound we only had 1 hr transit and because the flight was delayed we ended up having to run between the 2 terminals with no help from ground staff whatsoever so that was very poor customer service considering the delay was the airline's fault to start with. We did make our connection but it could have been handled a bit better. Overall I am disappointed and didn't find this airline to be that much better than any other ones. Not worth the extra money anyway.","","","Economy","","5.0","2.0","5.0","1.0","3.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","M Palmer","United Kingdom","2012-09-05","Flew from Oslo to London. Check in and Seat Booking can be done on the net but only 22 hours before flying would be better if you could book your seat at the point of booking your flight. We managed to check in on the intent while we were in the hotel in Oslo. When we got to the airport to print our boarding passes the machines seem to all not really work we managed to spot a staff who helped us out by printing the boarding pass for us. We got to our gate and then had to wait communication was poor we were told that there was a delay to the flight only 15mins or so before the flight was supposed to take off staff were there earlier so I don't understand why this was not communicated earlier. Also they asked those with tickets numbers towards the back of the plane to board first however they did not seem to actually manage the situation if someone from the front row did board all the same so it did seem like only half a process was followed. Compared to Silk Air which does short haul flights around Asia this was a poor service compared to Easyjet and Ryanair this was a better service at least they bothered to clean the cabin a little before we boarded.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Anna Kleinzahler","United Kingdom","2012-09-04","LHR-Arlanda-LHR. Flight out on an oldish 737-600 comfortable seats no drop down screens - so no screen entertainment good service free tea/coffee. but not food. Cabin staff friendly and seemed interested in their work and passengers. Comfortable economy seats. Although I was amongst the first to arrive at the gate on departure at LHR we could board the aircraft straight away which was a very pleasant change and I wish more airlines would do this. Flight left 20 mins late due to the tug breaking down and having to be replaced and some turbulence en-route. I think the Captain said we were at 4100ft but would descend to a lower level to make the flight smoother. On the return leg I did have to sit by the gate but we all boarded a nearly full flight to leave on time and land back in London 15 mins ahead of schedule. I was in seat 4A which had a bit more leg room which was nice but must be near a heating vent so that at times I wondered if I was in a sauna. All woman crew and Captain kept us well informed about our progress with regular announcements. Over all very good and I would certainly fly with them again.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Thompson","United Kingdom","2014-05-18","My flight was cancelled on May 15th in Spain due to French air traffic controllers being on strike. We got to the gate within 20 mins of departure then screen flashed up cancelled and Ryanair staff vanished as well. Had to queue for 5 hours (standing) for replacement booking over 30 hours later. Cancellation not Ryanair's fault but their staff were few and did not seem to know much. Were put up in a hotel but had to pay for meals which I will try to reclaim. Some people tried rebooking on their mobiles but site kept crashing. Bit of a shambles really!","","","Economy","","6.0","4.0","3.0","4.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Michael Shoesmith","United Kingdom","2014-05-17","Flew Paphos-London Stansted on 16th May 2014 and brilliant! We left arrived into Stansted 47 minutes ahead of schedule thanks to the winds and that is the first time ever! Cabin Crew forgot my Curry Noodles but that was fine and were very friendly when I requested it. For 32.99 Euros a bargain for a 2000 mile trip. Adhere to the rules and its worth the price. As for the 7 days check-in boarding card snipe Internet Cafes are cheap these days to quickly visit and print off the result but 10 days would be better I guess.","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Peter Wilson","United Kingdom","2014-05-17","On its new website it started with a 'contact us' form (carefully buried in the depths of their website). That contact form has now got a very clever gimmick - there's a 'comments' box for freehand input but you cannot use it because you first have to select a 'category of comment/complaint'. The moment you do this the freehand box disappears because they want you to use only their computerised answers. Basically Ryanair has not changed its spots in the slightest.","","","Economy","","1.0","2.0","2.0","1.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jonathan Hiing","Malaysia","2014-12-22","B777-300ER (SIN-LHR). Overall the flight was fabulous. From pre-take off to airborne to landing all cabin crews make their very best effort to keep the service went well throughout the flight. Cabin crews were attentive friendly and helpful. Cabin crews were always appeared in the cabin and went around to serve passengers some drinks and snacks after the meal services. The food was delicious. The cabin was very comfortable especially the lighting. I was lucky enough to board their brand new Boeing 777-300ER. Take off and landing were smooth without much noises. Also the lavatory were in clean condition all the time. This is the airline worth flying with and I would recommend to the others. Although I was flying Economy class I felt I was being treated as a business class or first class passengers.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jonathan Soon Hiing","Malaysia","2014-12-22","Paris CDG - Singapore SIN A380. Everything was fantastic. The flight was on time. Cabin crews were very attentive and friendly throughout the flight. Food was good and toilet was clean all the time. Cabin crew were soft spoken with great language proficiency. My only complaint is to upgrade their inflight entertainment like the one they have in 777-300ER. Have flown with other major airlines to the majority of European cities SQ is still my favorite. Overall I am very satisfied with the airline and a big thumb up to the crew members. I would fly with SQ and recommend this airline to my friends and relatives.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Eirik Soligard","Norway","2012-09-03","BGO-TRD. A short domestic flight on an old Boeing 737-500. Had seat 1A so leg-room was fine but the seats and aircraft in general was old and tired. In-flight magazine should have been replaced was literally falling apart. The coffee/tea served was nice and FAs were positive and professional.. Arrived on time even though boarding started 5 minutes before we were supposed to depart because of delay on the incoming flight to Bergen. All in all an ok flight but SAS seems more and more like a low-cost carrier these days.","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Pratt","Ireland","2012-08-28","DUB-CPH-ORD. The 1st leg was on the old but very serviceable MD-82 with good flight attendants who smiled a lot. In CPH I was surprisingly upgraded to Premium Economy which really made my transatlantic flight a superb experience. Excellent food plentiful drinks (alcoholic too) and again smiling staff complemented the 9 hour trip. Water was offered regularly and it is nice how staff interacted with passengers and amongst themselves.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Barry Foster","United Kingdom","2014-05-17","I am a regular flyer with ryanair and have booked 26 flights over the last 10 months But now they are really starting to annoy me. I booked a flight for myself wife and daughter in December for this may because of the good flight times. Several months later Ryanair move the flight times back 7 hours meaning we will lose the first day of our holiday. Now we can't print off our return boarding cards which means we must spend another day of our holiday looking for a internet cafe in rural Spain. I for one will looking to use other airlines if this stupid 7-Day Rule continues.","","","Economy","","2.0","3.0","3.0","3.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Sonora Chen","United Kingdom","2014-05-17","I don't appreciate their staff service before boarding. In my experience when I was leaving from Birmingham for Barcelona I was requested to put my cabin luggage into the sizer without reminding. Since my luggage which its design is flexible and there are two rows of zippers at that moment it was not suitable for the sizer. I said I can try to make it smaller but there were three staff crowed to me and threatened me they didn't have time to let me organise my items and charge me the penalty immediately. Their attitudes were like robbers and I didn't have any options then because there was nobody beside me. Actually when I returned from Barcelona the same luggage and there were even more items inside but I've used a belt to tie it up. Therefore the length is much less than 20 cm and it perfectly fit the sizer. Due to the delayed flight every passenger was on board without any checking size of their baggage when I left form Barcelona for Birmingham I've also noticed that most of the suitcases were much larger than me but nobody was requested for penalty. I understand terms and conditions of Ryanair in advance. But what a shame the attitude of Ryanair’staff made is unpleasant and 50 pound is not a small fee for me. How come they charged it without any warning (If I could have one more minute to organise my suitcase.) before boarding especially originally I've been tagged the yellow label in the queue however they changed their mind and enforced me when there were no other customers at the boarding gate. I won't recommend anyone to be Ryanair customer and would tell them the story to warn them if they still have to.","","","Economy","","3.0","3.0","1.0","0.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tercon Bojan","Singapore","2014-12-22","Singapore Airlines is slowly losing it on their long-haul business class compared to other Middle Eastern airlines. I used to love this seat 7 years ago when they launched it however today it doesn't measure up to its competition. Especially given the price. You always tend to sit sideways which is discomforting after a while especially on this long-haul flight from Singapore to LA via Tokyo on the A380. This must have been one of their oldest A380's for the seat was tattered and basically a lot of wear-and-tear was evident in the cabin and lavatories. Moreover the IFE didn't work in my seat which was very annoying on this long flight. They tried to fix it onboard as well as during the Tokyo layover with no success. Since the flight was full I couldn't change seats. The food though was outstanding.","","","Business Class","","4.0","3.0","5.0","5.0","1.0","","","2.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Gerrard","Australia","2014-12-18","Flew with my 7 year old son from ADL to LHR direct. Experience with faults and the airports excellent too. The staff remembered our small requests and returned throughout the flight to say that they had not forgotten. My son's request from the standard adult menu was given first. Our seats were comfortable and the plane clean. The food was good but meat a bit tough the Asian option was better. I have flown Adelaide to London frequently and this trip was the best by far. From check-in through to meeting my family at Arrivals I could not find fault. It's a long flight but I felt the better for it (and family commented on it too!) at the end due to it being so easy. Singapore Airlines really are the best for economy long haul.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","A Rugh","United States","2012-08-28","There were 5 of us traveling Los Angeles - Newark - Copenhagen. The flight on SAS from Newark to Copenhagen cancelled but we were not notified. We were rescheduled on Swiss Air from Newark through Zurich to Copenhagen. When we asked about our checked bags in Newark SAS didn't have a clue where they were. We ultimately found all of our bags sitting in lost and found in Newark. I would think SAS would have a system set to make sure that checked bags are also re-routed along with the passenger. On our return from Copenhagen on SAS the crew kept the cabin lighting on full bright the entire trip. It made it difficult to view the video screen and with many families with children I felt if the lighting were turned lower it would have been a more calming atmosphere because there truly was no rest on that trip. In the future I would probably try to find another airline rather than fly SAS.","","","Economy","","2.0","3.0","4.0","3.0","4.0","","","3.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Lejsek Herwig","Iceland","2012-08-23","KEF-CPH-SHA PEK-CPH-KEF). I must say that it was again a solid experience. There is no luxury but it is a decent long-haul flight. Service and food is good. The price is excellent when you consider you are flying from Keflavik Iceland.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Williams","United Kingdom","2014-05-16","I will never fly with this airline again until they do way with this ridiculous 7 day check in rule. Yes you can print your out going cards no problem but you cannot now print your return journey if you are on holiday for more than 7 days! Oh sorry you can? If you pay 10 euros a seat extra for allocated seats! Beware folks it does not say anything about this until after have made the original booking. So this now means that I will have to find an internet cafeé whilst on holiday or pay 70 euros for each boarding pass. What a scam. Just cannot understand Ryanair on this one. Yes they probably hope to make more money on seats and fines but on the other it will deter a lot of people from booking with them if they are on a trip which lasts for more than 7 days they will lose money this way surely?","","","Economy","","3.0","2.0","5.0","2.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Brian Short","United Kingdom","2014-05-16","The new 7 day boarding pass is a Con and Ryanair know it it's just another way of getting more money from you this is not pointed out when you make a booking with them. If this was known when you make the booking that would be fine you would know the cost and that would be that. Now you have to find someone to print off the boarding pass when on holiday not always easy to do. Thumbs down for Ryanair on this one.","","","Economy","","4.0","1.0","0.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Neill","Switzerland","2014-12-18","SQ Flight 346 SIN - ZRH on the A380. The flight leaves very early in the morning at 01.30. Singapore Airlines should really change the meal service concept on this flight. Having to endure a full service this early in the morning is just cruel torture when passengers would actually would just want the lights to go out and go to sleep. Why not hand out meal vouchers to passengers with plenty of time in transit to eat at a restaurant at SIN airport and then serve only a light snack on the plane after takeoff. Seats in business class look impressive but are unsupportive in the sitting position and too hard and too short when used as a bed. F&B service as well as inflight entertainment were very good. Crew were also doing a good job. Service overall however was slower at the rear end of the business compartment. Probably also because the top deck was a two class business/economy layout and I was sitting at the far end of the service rotation.","","","Business Class","","8.0","3.0","3.0","3.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Layla Maharani","Indonesia","2014-12-18","I flew from Jakarta-Singapore-Bangkok. The check in from Soekarno-Hatta and Changi was handled quickly but it took a little bit longer in Suvarnabhumi. Staff were friendly and hospitable. The inflight entertainment was wonderful! I like their travel magazine. The economy seats were standard but kind of uncomfortable (for me). The food was good with an average portion. There were no delays and they gave me and my family who were also travelling with me a S$20 voucher for every passenger (didn't know what promo that was). The price was also satisfactory and worth the flight experience. Will definitely fly with SQ again.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ilya Loginov","Russian Federation","2014-12-18","DME-HOU-DME (flight SQ 062 and back with SQ 061): traveled to Houston with SA for business purposes. It was very nice and comfortable flight. Flight attendants were very friendly and openly. Food is very good and drinks as well. Three years ago I have flew the same flight and service is still on top level. Very good airline.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Alan Mackenzie","Denmark","2012-08-23","CPH-LHR August 2012. Internet check-in 22 hours before flying. SAS has a habit of blocking off a number of seats so the choice can be somewhat limited during internet check-in. I noted a number of unused seats on the plane in rows ahead of us which had not been available. After a 45 minute Bus and Metro journey we arrived at Copenhagen T3. A fairly new terminal used almost exclusively by SAS. We were obliged to register and print out our baggage labels from one of the kiosks before we dropped off our bags in less than two minutes (having noticed that although the L/H side of the terminal had horrendous queues the R/H side had only one or two passengers – SAS really should have staff to direct passengers with bags). Security was reasonably quiet. The A-321 was l full clean and bright and we were offered a free cup of tea or coffee everything else was paid for. Arrived before time at terminal 3 Heathrow border control was fully manned and our luggage came through 5 minutes after. All in all not bad; if you keep your wits about you.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","R Robitu","Canada","2012-08-23","I recently flew Oslo to Amsterdam and I was quite pleased. Customer service at Oslo was excellent. I flew on an oldish 737-400 and had economy seats. Seats were surprisingly spacious and comfortable. The inflight service was decent but the thing that bothered me was that the food wasn't free and the prices were quite expensive. Flight was pretty good no delays and I got to Amsterdam safely.","","","Economy","","6.0","5.0","4.0","0.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C Birbeck","United Kingdom","2012-08-23","Outbound MAN-OSL-TOS. Return TOS-OSL-CPH-MAN. 6/812 - 14/8/12. Economy class. Very happy with the whole experience. Planes clean and punctual. Staff pleasant and attentive. MD82 on the OSL-CPH route was a bit of a journey back in time but OK. Would use them again if travelling to Scandinavia.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Putt Bryon","United Kingdom","2014-05-12","My wife and I were invited to Milan to visit a company. This company kindly paid for the return flights and emailed me the tickets. Not being able to read Italian I didn't realise that Boarding Cards had to be obtained on- line (FOC). I thought they would be issued when booking in as per my previous experience with BA etc. When we arrived at Stansted we had to purchase the boarding cards at total price of £140.00. This took a maximum of 3 minutes and two pieces of paper to produce. The return flight was delayed for just over 2 hours. This cost me an extra £30.00 parking fee.","","","Economy","","3.0","3.0","4.0","3.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J van Es","Netherlands","2014-05-11","Last week we went from Brussels to Barcelona and back with Ryanair. Unfortunately my husbands wallet was stolen on our last evening in Barcelona. The police told us that Ryanair could be difficult regarding missing ID. The desk employee however was very understanding and it took all of 30 seconds to place a phone call to Dublin and get the go-ahead. Two stamps later no extra charge and we were on the flight without any problems. Just thought that I should add this positive review to the complaints this airline gets.","","","Economy","","9.0","4.0","5.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Krish Mohan","United States","2014-12-10","SQ 15 - Sep 29. SQ402 - Oct 1. SQ5357 Oct 24. SQ16 - Oct 25 2014. I have been flying SQ from San Francisco to India since 1990 when they had their 747-400 Megatop almost once or twice a year. Other airlines have cut down on service rudeness of the cabin crew has increased and fares have skyrocketed. In SQ the service and amenities always amaze me a very polite and professional crew and new equipment. The only complaint I have is how they serve the meals in the Economy class. Special Meals like Asian Vegetarian almost begins an hour before the regular meals and passengers on Long Haul Flights need to be sitting with an upright seat for more than 90 minutes with an empty tray in front of them. Aperitifs for Specials Meals are served well after 30 minutes after their meal when the food/drinks cart makes it way. Similarly the dessert (which is usually ice cream) comes an hour after meals.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Chan","Australia","2014-12-04","BNE-SIN-ICN and return on Economy. Consistently great service in all four flights the cabin crew were very attentive. Food and drinks were excellent in generous servings and the movie selection on IFE is more than acceptable. I always love their signature cocktail Singapore Sling. The seat was a lot more spacious than I expected after having flown with other airlines in the US the month before. I thoroughly enjoyed all flights although having an empty seat next to me in all 4 flights might be one of the key contributing factors. I am a frequent flyer and I have to say this trip is one of the best I have had.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Gustafsson Magnus","Sweden","2012-08-21","ZRH-ARN SK1606 Economy Extra Seat 6F Boeing 737-600 August 15th 2012. Flight on-time (as always). Excellent staff and good personal service. The service starts with drinks before the meal. Service is well planned. Staff very alert to your needs if you want more bread more to drink etc. Parking at stand both at ZRH and ARN (ie. no remote stand). Seat comfort was ok on this flight but mostly thanks to the seat next to me not being occupied. No in-flight entertainment system and no Internet. In-flight magazine ok but could be made better and more comprehensive since no other in-flight entertainment is provided. Food (only cold) was ok. Good selection of soft drinks wine and spirits for free. Cabin and aircraft generally feels slightly old and worn down.","","","Premium Economy","","9.0","3.0","5.0","4.0","1.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Wendy Palm","Australia","2012-08-16","Booked 2 return Sydney-Copenhagen Business seats. We travelled with partner airline Thai Airways to Bangkok first. Good flight! On landing in Bangkok were met and told the seat allocated to us on SAS would not recline and there were no other seats available. As we had a connecting flight and a hotel booked one of us had to except this broken seat completely upright rather than the sky bed. Once airborne none of the audio equipment functioned in either mine or my husbands seat. Hence we sat for over 11 hours in this state. Our flight attendant was extremely apologetic and I was to understand the seat was broken prior to leaving Copenhagen which would have given ample time to find another business seat for paying passengers. Surprisingly the purser didn't even do us the courtesy an apology. We tried to discuss the matter with SAS office in Sweden on arrival to no avail. We have our return flight this Thursday back to Australia. Will keep you updated as to this trip.","","","Business Class","","5.0","2.0","3.0","4.0","1.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Murray","United Kingdom","2014-05-11","7 hour delay from Manchester to Palma airport flight FR3441. Checked baggage in and no mention of delay 5 minutes later through security it stated on the flight boards delayed to 00.40 original flight time 17.35. No one at the airport to talk to only a phone at the help desk and then you could not get through. Eventually did speak to someone who did not explain the reason for the delay and explained that food vouchers would be given out at 20.30. Really poor customer service in my opinion. Hiding behind a telephone. Other families with very young children were told that the children under 5 not entitled to food vouchers. Do under 5s not eat and drink? Although this is a first for me with Ryanair the 10 hours we were actually stuck in the airport as no one would let you out was exhausting and for that reason along with the rubbish customer care I will never fly with them again. Avoid.","","","Economy","","","2.0","2.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Tams","United Kingdom","2014-05-11","Flew from EMA to AGP on Monday 5th May and returned Saturday 10th May. Both flights were ahead of schedule customer service from the cabin crew was great even though we didn't purchase anything onboard. Seating was as expected flights were almost full both ways and noisy with disobedient children. It was our first flight with Ryanair but I can say that we would fly them again we are hardened BA fans for both short and long haul and will travel hours out of our way to London just to fly them but Ryanair will definitely be given consideration next time we book a short haul flight.","","","Economy","","7.0","3.0","4.0","1.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Sherwood Richard","Australia","2014-12-01","We flew to Phuket via Singapore and as with previous trips the flight went without a hitch. The service was great and the staff worked really hard to satisfy all. The food was above average and filling and the drink service well above board.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Phang Jun Xian","Singapore","2014-12-01","Flew from Singapore to Beijing as flight SQ802 on the 15th of November 2014 and returning back to Singapore as flight SQ807 on the 22nd of November 2014. It was my first time on the Singapore Airlines Airbus A380 in upper deck economy. Boarding was quick and efficient for both sectors having it about 40 minutes before departure and with boarding queues ending quickly. Legroom was excellent (I am 170cm tall). Food on the Beijing sector was delicious however it was not served hot thus making it a little disappointing. Service was great as the crew smiled gracefully during meal service. However a crew forgot to refill my orange juice (She did not have enough orange juice so she told me she was going to get some for me but did not come). The entertainment was spectacular with tons of movies and music. However the movie tends to lag when viewed. So I settled down to listening to music instead. The seats are comfortable but the pillow is too big so I feel they should make it smaller thus having it to use lesser space. The return sector was much better. The crew were more friendly and efficient compared to the Beijing sector. My dad's luggage had some issues so he told me to board the plane first. As I boarded the plane the steward welcomed me warmly and kindly guided me to my seat also helping me to find an available container to store mine and my father's large carry on. Food was much better on the return sector on the flight as it was served much warmer. I had a great experience with Singapore Airlines and I would recommend it anytime.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Odd Gunnar Nilssen","Norway","2012-08-14","OSL to FRA early Sunday morning 5 Aug 2012. I was tired and looked forward to a nap. That nap was impossible because of two constantly shouting children. Business Class was completely empty and I asked the purser if I could sit down in business class. She let me. I was sleeping for 40 min and when I woke up the purser had put a blanket on me. After my nap I went back to my seat. Then the purser came to me and asked if I would like a cup of coffee. Fantastic service.","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Thomas Wengler","Denmark","2012-08-01","Flew Athens to Copenhagen in Business but was overwhelmed by the number of tourists on board. The Crew did nothing to keep them out of the Business Class area. Did not get any work done. Flight was freezing and when I was given a blanket I discovered it was covered with Hair from a previous Passenger. Food was only fish and was certainly not interesting. Flight itself was smooth but the airline is loosing its touch as it has failed to Upgrade like other regular Airlines. SAS is more a Low Cost airline.","","","Business Class","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Pease","France","2014-05-11","Being a relatively frequent traveller on short haul sectors between FKB SXB BSL and STN I am quite used to the speed at which the trolley passes the frequent announcements and the dreaded trumpet fanfare signalling an on- time or ahead of schedule arrival. I read the T&C carefully watch what I click on the website and generally survive the experience! Towards the end of April I took one of Ryanair's longest haul flights between STN and KGS (Kos) approx 3 hours 50 mins. What a different experience. Relaxed cabin crew efficient service no unnecessary announcements! A pleasure despite somewhat hard seating and a shortage of sandwiches on the return sector a week later. Charming staff on-time flights and good landings. Well done Ryanair. (And I never thought I'd say that! But in the case of my two flights 22/4 STN-KGS and 29/4 KGS-STN it reflects the quality of service I received!).","","","Economy","","10.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Robert Shaw","United Kingdom","2014-05-11","We flew from Luton to Gran Canaria and back. Both flights were full and both were on time. The seats were clean and comfortable. We were worried about Ryanair's reputation before the flight but these fears were unfounded. We will use Ryanair again. The only criticism that I have is the constant on board sales pitch for food perfumes and scratch card. Other than that the flights were excellent.","","","Economy","","10.0","4.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Patrick O'Mahony","France","2014-05-10","We flew to Dublin From Paris Beauvais. We were so unsatisfied with this unreasonable priced airline (who call themselves low cost) who were late (4 hour delay on a plane and were told that the only thing we could have to eat or drink was the water from the galley). We decided to not fly Ryanair for the return.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Taylor Greg","Australia","2014-11-20","Flew from Sydney to Zurich then Amsterdam back to Sydney. Staff were attentive and courteous. They worked very hard throughout the flight to keep things running smoothly. The toilets were clean the food was good and the flights were all on time. I would fly with Singapore again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Knight Sue","United Kingdom","2014-11-20","Travelled CHC to SIN on 777. Lots of legroom IFE poor as screen too dark despite maximum adjustment and passenger announcements not loud enough. Staff ever helpful and smiling. Food on menu not great but snacks were. Flight on time. Then SIN to LHR on A380. Seating hard less legroom and very cold but preferable to being too warm. Needed the blanket! Food much better and staff excellent as usual. IFE had good choices but screen repeatedly froze and others experienced the same. Managed a good amount of sleep as plane so quiet but had to request eye mask and ear plugs. Why don't they ditch the stupid socks in the amenity pack which I have hardly ever seen anyone wearing and include eye masks and earplugs along with the toothbrush? Flight on time. Will definitely use them again. My 8th flight with SIA.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Riccardo","Italy","2014-11-20","SQ12 Sep 1st 2014. I flew from Tokyo NRT to Los Angeles on their A380. Flight left on time boarding was smooth and excellent service on board. Flight attendant extremely friendly and approachable great food and drinks (being served wine on a glass and not on a plastic cup in economy was amazing) and wonderful entertainment (they even had Italian series in it). My only critique would be more leg room. Would surely recommend them to others and look forward to flying SA again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Tervonen","Belgium","2012-08-01","Last week BRU-OSL-SVG-CPH-BRU in economy first two sectors on ageing B737s return on a crammed CRJ and finally the last sector on a very old MD-81. Flights on time as mentioned by staff after each sector. All planes looked old but were clean. Coffee/tea/water for free and newspapers available at the gates. SAS seems to be saving money by not connecting the planes (outside BRU) to the tubes and making the pax to walk on tarmac before boarding the planes. Luckily it did not rain. Not recommended for the physically challenged.","","","Economy","","7.0","4.0","3.0","2.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Haasma","Sweden","2012-07-26","Monday July 10th onboard ARN to Chicago. Upgraded from Economy Extra to Business with Eurobonus points (no more free upgrades any more). Took of on time 10.20 am. Service with drinks and food was excellent. Food choice good. Sat in my seat 1H. Second serving was good too with choice of cold meat and cheese. We landed 30 minutes before schedule which means everyone made his/her connections.","","","Business Class","","7.0","3.0","5.0","5.0","2.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Paraskeva","United Kingdom","2014-05-10","Flew four times with Ryanair once on 10/01/14 and 13/03/14 from Birmingham to Dublin and return FR663-FR666 and FR663-FR668. Both flights on time friendly cabin crew and good PA announcements with a detailed journey of the flight. Cabin crew served a smile with their service and was polite on all the flights I've encountered with them. Return flight on 13/03/14 FR668. Cabin crew very friendly. Aircraft's flown on was both 737-800 EI-DYP EI-ESY EI-EKK EI-DYD.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Humphreys","United Kingdom","2014-05-10","First time have flown with Ryanair it was to Gran Canaria. Boarding cards easy to print out and able to pre book seats both ways. Plane was clean and plenty of leg room. Staff were very helpful during the flight. All in all will use Ryanair again. One thing the flight supervisors on both flights spoke far too fast it may be a small thing but very hard to understand.","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Fincher Jennifer","United Kingdom","2014-05-08","I have used Ryanair before this April when I went to Tenerife and have mainly found them ok however on this last trip I printed out the boarding cards for the flight out and was not taken to the flights back so thought I couldn't print those out. However when arriving at Tenerife South and standing in the queue for ages I was told I would have to pay 70 euros for each boarding card to be printed also I apparently hadn't booked a case which was a little strange as I had booked one on the way out. After queuing I was sent to the Ryanair desk where I was told I would have to pay 140 euros. So two pensioners had to fork out 140 euros for something that took 2 seconds. It will be a long while before I use Ryanair again.","","","Economy","","4.0","3.0","2.0","3.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Barnes","United Kingdom","2014-11-17","LHR-SIN-DPS. Flew on the A380 and booked the preferred seating for extra legroom. While this was a blessing the reduction in seat width wasn't ideal. The seats were a little too firm for my liking. Other than that the experience was fantastic. Entertainment choice was plentiful the food was good and the cabin crew were excellent. All requests were met with a smile and service is miles ahead of other airlines.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Glover","Australia","2014-11-17","Rome to Perth October 17. Older 777. Good seats. IFE still bad but everything else good on to Rome to Singapore leg. The Singapore to Perth leg was not what you would expect from Singapore Airlines. The crew were really rushing everything. Not sure why as it was 5 hour flight. It looked like they had trainees on board and the older crew were exerting their authority. The cabin crew were almost running between points on the plane. The coffee service was with the meal and the jug was flayed around with speed and not much care. There was no respite this sort of rush continued all the way to landing. I am sure this is an isolated incident I will still fly with them though.","","","Economy","","4.0","4.0","1.0","4.0","2.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H Haasma","Sweden","2012-07-26","Return flight July 17th Chicago-ARN. This time I got upgraded to business. After some drinks in Gold Lounge we boarded on time. Took of 20 min late and then we had to wait for drinks for about 1hr 40 min due to heavy turbulence. This meant first food serving ended almost 3 hrs from ARN. The choice of movies were too bad so I went to sleep. Tried to sleep but we had two infants onboard who just did not want to be still. So we had a very bad 2.5 h sleep. Breakfast was cereals yoghurt cheese and 1 slice of ham - terrible. 2 weeks ago we got egg and bacon on SAS into Beijing. Landed 20 min late which was okay.","","","Business Class","","4.0","4.0","4.0","2.0","2.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Vitalij Zabelo","Lithuania","2012-07-15","ORD-CPH-VNO. I find food and service improved on the transatlantic route since the last time I flew with them. Meals were as much filling and tasteful as they could be on board the airplane and served with a smile. A small bottle of mineral water in every seat upon boarding was a pleasant surprise. The In-flight entertainment (AVOD) consisted of 4-5 boring movies and games and is in need of improvement. The European leg was another story. There were nothing offered during the 90 min. flight not even soda or a snack - just tea or coffee. Felt like flying a low-cost airline except the price. Their competitors do much better. I may recommend them for the intercontinental flights but avoid them if flying in Europe.","","","Economy","","5.0","3.0","4.0","4.0","2.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Barrington McCabe","United Kingdom","2014-05-07","The first time we have used Ryanair as we tend to travel more upmarket as price is not an issue but our son in law booked our flights to Barcelona we were very impressed. Good flights and on time. Would definitely recommend. If you keep to the rules there is no problems.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Hughes","United Kingdom","2014-05-05","Stansted-Barcelona out last Tues back Fri. If O'Leary means what he say's about improving customer service and maintains low/competitive prices they will regain my custom and no doubt that of several friends and colleagues. However I wonder if his apparent change of direction will be truly 'trained in' or is just a sop to shareholders? Until now his is the attitude that all his staff try to emulate and it's not pretty!","","","Economy","","6.0","4.0","4.0","2.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Daniel Webb","United Kingdom","2014-05-01","Although personally I prefer Easyjet and think the service is better everybody on here moaning about various issues / things to do with Ryanair need to realise they're booking a flight on a budget airline which can be priced at 20% of the cost of flying with a national carrier such as BA or KLM or other tour operator airlines such as Monarch Thomas Cook or TUI only if booked at the right time. People moaning about not being able to print boarding passes or check in for more than a week in advance should book reserved seating on the aircraft this allows you to check in and print boarding passes for the following 30 days! Ryanair makes it's profits from various add ons - i.e baggage seat allocation expensive food/drinks. Once all this is added the difference in cost with booking with another airline is still substantial. I am flying to Gran Canaria next week for which I have paid £106.48 return including the added seat allocation reservation. I checked in for both flights on the 17th April. I shall be taking a sandwich onto the flight which will saved me paying £6 for a tasteless one from Ryanair I'll even take a soft drink on board. When booking my flight I had the option to fly Thomas Cook Norwegian Air or Jet2 on the days I wanted to travel - however all 3 were over £300! I could of flown BA via Madrid for££233 alternatively but that would of meant changing aircraft and flying the second part of my journey using Iberia from Madrid hence taking nearly 7 hours.","","","Economy","","7.0","3.0","3.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Daniel Masih Jalal","Singapore","2014-11-06","Flew from SIN-MNL-SIN. Although a relatively short haul flight the crew were exceptional and never stopped smiling. The great SQ smile. Anyone interested in being pampered at 37000 feet with the best in service opt for SQ.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Siauw Steve","United Kingdom","2014-11-06","SQ967 CGK-SIN / SQ306 SIN-LHR. Jakarta to London. First leg B777-200. Old but clean. I like the fact that SQ offers various dietary menu even for economy class passengers. Ordered a fruit platter and was superb. Second leg B777-300ER year 2006 cabin. Cabin a bit old but clean. Nice food attentive flight attendants. Although flight was full service standards did not go down. Two thumbs up as always.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Stefan","Australia","2012-07-13","CPH-VIL I had heard wonderful things about SAS but was very disappointed. The CPH airport is organised well with self check in and bag ticket printers etc but the flight terrible. I paid $AUD165 per person to fly 2 hours and was not provided with complimentary drinks (only tea and coffee)! Not even some crackers. This isn't a low cost carrier that requires you to purchase meals. I flew Aegean from ATH to LHR (4 hours) and had a full meal alcoholic beverages etc and it only cost me $AUD120!","","","Economy","","4.0","3.0","3.0","1.0","1.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Lars Andersson","Sweden","2012-07-08","The trip was Dublin to Stockholm return. Online check in was easy and good with seat selection. The outbound was on an older 737 which seemed clean the seats where ok but a bit too hard but with good recline legroom was fine. Cabin staff came out with free tea or coffee after takeoff. On the flight back it was an even older MD-81 with ashtrays in the seats. Seats and legroom was more comfortable with a better seat arrangement. All flights on time. SAS is a good choice if the price is right because they are reliable but they seem to be going more towards low cost and not worth paying extra for.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","K Hoffmann","United States","2012-07-03","Was on the economy return trip from MUC-IAD on an A340 from CPH-IAD. Used 30000 United Star Alliance partner miles for this leg which I thought was good. Both flights appeared full but take-offs and landings were punctual. Economy seats were the usual cramped version and for a tall person as myself acceptable for the short flight and uncomfortable on the long flight especially when the person in front reclined the seat back. Seats on the A340 were a bit hard on the bottom but acceptable. From check-in to FAs all were helpful and with a positive attitude. On the A340 no dinner choice was offered; but the heated pork offered was decent. I have flown for years and I do not expect gourmet food. Limited complimentary drinks were offered during the meal and water coffee or tea was offered a couple of times outside the meal. The so- called second serving about an hour before landing at IAD was a thick-dough cold sort-of pizza which was terrible. Most people I observed either did not eat it or finish it. Unfortunately one cannot expect much more in economy travel so I would say the overall trip was acceptable.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Peter Routledge","Spain","2014-05-01","Now retired my job took me all over the world I am an ex constant-flyer. I have been using Ryanair flights from Reus on average 5 times a year for 10 years. Providing that you read the booking site carefully and conform there should be very few snags. I've encountered two delayed flights neither of which was down to Ryanair and one bottle of corked red wine. On the plus side is the consistently excellent value-for-money fares and rapid turn- around. Recent improvements are welcome cabin staff seem brighter - but best of all if you drop a clanger when booking it is now possible to correct it.","","","Economy","","10.0","4.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Masters","United Kingdom","2014-05-01","I agree with others that it is ridiculous not to be able to check in for a return flight if it is more than 7 days. I had to get up at 5.30am this morning to do so or pay the fine. Makes for an unpleasant taste about Ryanair - don't upset customers with such silly rules only to make money. It cheapens your standing. You could be the Nation's favourite if you would listen and make some improvements as you have had to do in the past to re-gain respectability.","","","Economy","","7.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Richard Stead","Portugal","2014-04-30","East Midland to Faro 30th April. Amazed at the improvements. No scratch cards no continual announcements staff great and very smart. Transformed from my last flight. I used to avoid Ryanair and I fly 20 times a year. Pushing and shoving nasty staff and anything to get more money but yesterday was great and I will definitely use them a lot more.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Naser Wadi","United Arab Emirates","2014-11-06","Can't complain about the staff and the service provided by them my problem is the delay that affected my trip. Dubai to Singapore was delayed which resulted in me missing my connection to Bangkok and rebooked on the following flight 3hrs later when returning back faced another delay from Singapore to Dubai. Have been using Singapore Airlines over 10 years and never faced this issue before.","","","Economy","","2.0","2.0","4.0","4.0","5.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Forbes","Australia","2014-11-03","Flew Brisbane to Beijing via Singapore and returned two weeks later from Shanghai back to Brisbane. The food entertainment and service was all very good and I particularly enjoyed the wide selection of the latest movies and music that they had to offer. All flights departed and landed on time. Food was nice but the breakfasts were not great. On the flights between Oz and Singapore we flew on the 777-330 with a modern clean interior and a very spacious amount of leg room possibly the most leg room I have ever had onboard a long-haul flight. The flight between Shanghai and Singapore was the worst - with very little leg room and felt quite cramped.","","","Economy","","8.0","4.0","5.0","3.0","5.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","O Eklund","Norway","2012-07-02","OSL-FCO-OSL in mid June - old 737 on outbound and more comfy 737-800 return. Unnecessarily chaotic check- in procedure at OSL since SAS mixes charter holiday travelers check-in with scheduled flights such as their daily Rome service. Endless and disorganized queues at OSL for bag drop due to holiday groups. Flight on time both ways. So happy we didn't opt for the premium or business product on this sector. One row is ""business"" (marked by a cardboard sign on the seat back) and a couple of premium economy rows follows. In all honesty we would nearly have felt silly sitting in business class on this flight. Cabin staff did their job nothing remarkable. In economy you have to purchase everything you want to eat or drink (save coffee/tea). Thus it would be nice if SAS actually offered something one would like to enjoy during the three hour flight. The products offered now resembles what you may find at a petrol station or a newspaper kiosk. Check-in at FCO for the return was a breeze. On time departure. Brought own food from airport restaurants on board (highly recommended). Uneventful flight on 737-800 with the older comfortable seats. Good legroom in cabin forward of wing. Cabin staff made no impression in any direction.","","","Economy","","6.0","4.0","3.0","1.0","0.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","F Bertoni","Italy","2012-06-20","Having lived in Copenhagen and Stockholm I have been flying many times SAS within the last two years only on European routes. Last flight was yesterday CPH-LIN. In my opinion they are too expensive for what you get which is basically nothing: they have recently started serving again tea and coffee free of charge but still not enough. Flight attendants are in general quite old: have recently dealt with some rude ones as well. On the other side they have been awarded as the most punctual airline which is true. Many of my flights with them took off late but at the end they caught up and landed before schedule. One final note: I am not a big fan of their soft seats: being part of Star Alliance they should replace them with the new Recaro seats Lufthansa and Austrian have been installing on their planes.","","","Economy","","5.0","3.0","3.0","2.0","4.0","","","2.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mitchell Leslie","United Kingdom","2014-04-30","So very annoying that just when you thought Ryanair listened to their customers the welcome changes in website access and allocated seating are undone by not being able to print return boarding passes if your trip is longer than a week.","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Roberts","United Kingdom","2014-04-30","On the way out from Manchester to Milan Bergamot. Got to the airport for the return flight at 11am after waiting 4 hours were finally told the flight had been cancelled. There was no apology and no staff to advise you what to do. I think this airline should concentrate more in customer service of which we had none. Finally returned to the UK the following day on Flybe a totally different experience. We will never use Ryanair again.","","","Economy","","","2.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","F Gong","Australia","2014-04-30","On 15th Sept 2013 we four people from Australia after visiting beautiful Paris went to Paris Beauvais airport to catch 9:20 am flight (FR9632) to Rome. All were checked in online the night before in the Hotel we stayed. However boarding passes were not printed out as per instruction in the email from the airline. a mistake was made by us. At the check-in counter we were told EURO 70 per person would be charged if no boarding pass was presented. We could not believe it in the first instance but later were confirmed by his duty manager. We do not believe that EURO 70 for printing a boarding pass is justifiable by any standard. It is in fact more than the airfare itself and more than the fee for an extra luggage (EURO 60). While we accept the error we made the punishment was well beyond anyone's imagination hence it is not reasonable and not justifiable. We felt like being robbed on highway with no way to escape. And we still do. We must point out that the check-in gentleman was kind enough to show us a self-serving Internet kiosk/access point where printing was available. Unfortunately after tried on two computers with loss of a total of EURO 20 worth of coins and notes we went back to the counter and tried to request for printing at a fair and reasonable cost. The second complaint is about the way in which the duty manager a lady handled our request for help. She was arrogant in our view. Having heard of our explanation she showed no sympathy but said it was the company policy and we either pay or do not fly today. The fact that we could not print out the passes at the computer kiosk did not bother her at all because it was someone else's equipment hence nothing to do with her.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Hall","Australia","2014-11-03","28 Oct Flt OZ574. 29 Oct Flt SQ609. 29 Oct Flt SQ 237. Clean planes comfortable seats. Attentive staff. Everything an airline should be.","","","Economy","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Ney","Belgium","2014-10-31","PER-SIN-AMS in business class first leg on 777-200ER refitted and second leg on 777-300ER. The two things that really set SQ apart are the catering and staff service. This is really excellent food nice drinks and perfect service. Changi airport also remains a nice hub but starts showing its age. However coming back to SQs one cannot deny that the seats and IFE are not on par anymore with big rival Emirates with whom I flew the outbound leg. I actually quite liked the older style seat on the SQ 777-200ER in a 2-2-2 layout which is perfectly fine and even better than Emirates' product on their 777s. But I still do not like the very wide seat in 1-2-1 as can be found on SQ's 77W and A380. The seat is not good for lounging to wide and short for sitting and in order to use the ottoman one must sit diagonally and lacks good support in the back. Also having to stand up in order to convert the seat into a bed (and back) is not practical. The bed is hard and too short for me (I am 192cm). The IFE cannot compete anymore versus what the ME carriers are offering. Smaller screen less choice and most unexplainable: no IFE on offer before take-off while with other carriers one can board early and already enjoy half a movie before boarding taxi and take-off are over. Anyway flying business with SQ is of course still a treat but others do much better today. Am curious to discover SQ's new business class product which is now being rolled out for its longer range routes.","","","Business Class","","7.0","3.0","5.0","5.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Walker Christopher","Australia","2014-10-31","My wife and I flew SQ256/S366 BNE-SIN-FCO in October and returned on SQ365/255 in November. The outbound flight from BNE was excellent. The staff could not be faulted. The seats and the IFE were excellent. We took advantage of book the cook from Singapore and the food was of a very high standard and well presented. The only stumble on the SIN-FCO sector is the old style IFE. My wife slept comfortably on the lie down bed The return from FCO was good - excellent service and good meals but once again - old IFE. We had chosen book the cook for the sector SIN-BNE but it was a let down - overheated and not very palatable or well presented. The staff did the best they could but it was a let down after 3 great sectors.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","H P Hansen","Denmark","2012-06-18","CPH-EWR-CPH in economy extra. Nice legroom and only 2-3-2 seats in each row. First a round with cocktail and snacks. After that a decent dinner of two choices with wine and what you want. Including brandy with the coffee. Meal/snacks or breakfast before landing according if it is a day or night flight. Between meal services all liquor is free of charge in Economy Extra. I prefer to walk to the galley to get some exercise and wine but if you go there and don't order in your seat make it clear if the FA has not seen you before that your are in Extra. What is most important in Economy Extra is the comfort. I can even take a nap or sleep in these seats compare to normal economy seats. Okay VOD system. Some people have claimed that you have to pay for liqour outside dinner time and that the seats are the same as in Economy. I have never experienced that and I have been in SAS E Extra quite some times either by paid tickets or upgrades.","","","Premium Economy","","8.0","4.0","4.0","3.0","3.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","J Gerwin","United States","2012-06-12","Flew economy extra ORD-STO return CPH-IAD. The good news is the 38 inch legroom and the friendly FA's. Food was economy class not bad but not great. Free wine was offered. Other liquor they charge for. The less good news is that the planes are very badly in need of refurbishment or replacement. The AV system was ok visually but the sound system was pretty poor. Both flights were on time. A decent airline but not up to standards of BA or LH.","","","Premium Economy","","6.0","4.0","5.0","4.0","3.0","","","4.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Ytre","Norway","2012-06-07","Oslo-Newark non-stop. Check-in was ok some queues in OSL but it moved rather quickly as most people had checked in online. Boarding was ok. Water pillow and blanket on all seats. Just after ""boarding completed"" an alarm went off in the cabin. The captain informed us that we would be delayed as the alarm needed to be reset prior to take off. The flight took off and we were served something to drink prior to the first meal service. Strangely enough you have to pay for alcoholic drinks after dinner. The entertainment system was just horrible and far too old. I have never flown with any long haul flight carriers with such a poor entertainment system. The best part of the flight was that it was non stop.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Watson","United Kingdom","2014-04-29","FR697 from Palma to Prestwick on 16th April 2014. We were not able to check-in online for our return flight to the UK within the 12 days to 2 hours before takeoff window. The website would not accept our booking reference. We assumed we would be able to just print our boarding passes at check-in like any other normal airline. Instead we were told that it didn't matter that we experienced issues online. Ryanair policy states that we now had to pay £70 per head flying regardless of our circumstances otherwise we would be left in Mallorca. This amounted to £210 for my wife daughter and I. The saga did not end there the lady at the Ryanair desk decided it was a good idea to sit a family travelling with a 3 year old completely separately. My daughter - 16F my wife - 17C and me in 16C. We were flying on one of their Boeing 737-800 aircraft and that rows 16 and 17 are exit rows. The cabin was a mess and on both the outbound and inbound legs it was explained to us that there would be limited catering due to insufficient supplies. At least the flight was on schedule. At what cost though?","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Mitchell","United Kingdom","2014-04-28","We recently flew to Gerona from Manchester with Ryanair. There were 6 of us travelling. After all the bad press about Ryanair really cannot understand what people are complaining about. We had the easiest and fastest check in any of us have experienced. The staff were all very helpful. Then leaving Gerona back to Manchester was exactly the same. Would definitely use again and recommend to other people.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Grey","Australia","2014-10-28","I returned economy class from the UK on a London/Singapore on an Airbus A380-800 and Singapore/Brisbane on an Airbus A330-300. The previous flights out had been great mainly because the planes were only 3/4 full so everyone could spread out. However the flights back to Australia were jam-packed and sitting there squashed in my seat like the proverbial sardine I came to the realisation of what the airline had in mind when it purchased the A380 and it wasn't my comfort. Further this aircraft seems to be simply a larger version of what was available before so it takes ages to board and disembark as there are so many more people. In the departure lounge those of us in economy were forced to endure cognitive dissonance having to stand in a queue while those in Business and First class were given priority boarding. Can't these people be whisked into the aircraft out of sight? The A330 on the Singapore/Brisbane leg seemed to be quite aged. Further it was freezing. A few things were broken (eg the lid on the rubbish bin in the toilet). This seemed a basic thing to be broken also rather unhygienic. The sinks appeared to be stained. There does not seem to be enough toilets for the numbers of people on the plane. Economy class seating seems to be encased in metal with no padding to soften the blow. When the metal gets cold due to the freezing temperature this metal is decidedly uncomfortable. The thin polyester blankets supplied are barely adequate. They need to be twice as large and several times the tog rating ameliorate the cold. The things the airline boast about - food entertainment service - are all quite good but in the end I would be happier to spend the entire flight lying down in silence in darkness with a warm blanket and perhaps a good book that I can read by the light of my iphone.","","","Economy","","5.0","1.0","2.0","2.0","2.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Robert Adams","United Kingdom","2014-10-28","SQ306 16/10/2014 SIN-LHR. I recently had a block of five flights with Singapore Airlines. The first thing you notice is that they have a modern fleet of aircraft's the cabins are fresh and clean and importantly use the latest technology for passenger use. The service is extremely good onboard the stewardesses are very friendly and efficient as they serve passengers and smile which makes a big difference. The new aircraft's have the better seats they are quite wide for economy the backs give good support but the most important thing for me was the cushioning it seemed about right and after a 14 hour flight on a 777 I found it to be one of the best seats I have sat in on a plane. All flights were very good and I would use them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Evo","Australia","2014-10-28","Flew Singapore from Brisbane to Paris via Singapore and then return on the same path. Check in staff and flight attendants on all trips were very professional and helpful. Air con hardly worked between Brisbane and Singapore and was most uncomfortable. Also very disappointed (and annoyed) when offered peanuts as a snack despite telling the airline that I was anaphylactic to peanuts! After telling the flight attendant he was most apologetic and gave me and my family potato chips instead. Overall the meals were ok - especially good from Paris! Flew on the A380 between Singapore and Paris and there was plenty of room so were able to spread out and have a proper sleep! Flight attendants were most attentive and seemed to rush up and offer you more food or drink as soon as you showed any sign of waking up. Overall quite a good experience and I would recommend this airline!","","","Economy","","7.0","5.0","5.0","3.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","C Lin","United States","2012-05-30","Flew Bangkok to Copenhagen on A340 recently. Granted A340s are relatively new the business class seats seem to age already. The position adjuster is hard to use and one can never adjust individual segments such as recline or leg-rest. Everything was linked. If one wants to recline the leg-rest retracts first so one must raise one's legs slightly first. Rather odd. Video selection is way too thin for a long haul flight. Compared to what Singapore or ANA are offering in the same class the seats seem antiquated. SAS also has the odd rule of not allowing blankets on or shoes off during take off and landing. So after a good snooze the cabin crew yanks the blanket off 30 minutes prior to landing. A rather rude way to wake up. I miss Air New Zealand which allows the same class full recline during landing.","","","Business Class","","6.0","4.0","4.0","4.0","2.0","","","3.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Mark Hurter","Switzerland","2012-05-29","ZRH-OSL-ZRH. For the price paid - flight experience was good. Online Check-in went well both ways. Baggage drop as well. Inflight free coffee or tea. Free baggage allowance as well. Everything else has to be paid for. Prices for sandwiches and beer are ok. FA's professional - some do smile and some friendlier than others. Way out B737-500 seating with enough legroom but interestingly - 600 on the way back seemed to have same seat pitch but a better seat wide. Aisle was smaller but definitively prefer wider seat. Seats itself were ok. To wrap up if price is cheaper compared to Star Alliance partner LX on the route or flying time is important (evening flights) then would go again for SAS on this route. Otherwise use partner airline.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Dabasia","United Kingdom","2014-04-28","Completely agree with D Finnie re: stupid rule of not being able to print boarding cards until 7 days before travel meaning you can't print your return flight boarding cards before leaving home if you are on holiday for 7 days or more. I had no access to internet whilst on holiday (which is the way most people want it as they are on holiday) so unable to print boarding cards and ended up having to pay 210 euros for 3 boarding cards at the airport. Completely ridiculous rule designed to make as much money out of us as possible. All other airlines allow you to print all boarding cards for your entire journey when you check-in online so can't understand why Ryanair don't. It should not be allowed. They lure you in with a cheap flight cost and charge you for everything else. I was really pleased when they announced they would have allocated seating on all flights which is much easier for those of us travelling with children so this should make it even easier to allocate a seat on return flight instead of making us customers with families having to pay at the airport for boarding cards. Ryanair did nothing about this even after I complained to them stating their rules as a legitimate reason and not accepting that the rule is wrong and needs to be changed.","","","Economy","","","3.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Doyle","United Kingdom","2014-04-27","This is the first time I have flown Ryanair definitely not the last. It was simple. Allowed to take a reasonably sized case on-board plus a second hand luggage. Staff were more than helpful flight staff were polite and the on- board food for the price of the ticket was excellent. The way Ryanair works buy offering a menu style selection was great. Better than the reheated rubbish just thrown in front of you on other airlines. I am happy to log on to their website to confirm your tickets. I was on and off the plane in no time. Being able to take my luggage on- board and choose to sit in front there was no waiting just doors open off plane through customs home. Keep it up Ryanair and I will keep using them.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Modesti Antonella","Switzerland","2014-10-28","Simply perfect! Zurich to Singapore and back from Denpasar to Zurich via Singapore with my family. I bought the tickets online through their web site taking advantage of a special offer they extremely cheap. Upon reservation I was immediately allowed to choose the seats and special meals (I am vegetarian). Every flight was perfectly on time or landed early. Seats are comfortable and inflight entertainment excellent. My special meal arrived at the same time of other meals warm and very good other meals were also good. Large variety of drinks and good wine. Several times during the flight they offered water juices and snacks. I was travelling with a 4yr old child who was continuously spoiled by the cabin crew with gifts and additional food. We asked for sandwiches and snacks several times and they offered them immediately. Getting in the aircraft on the way back I remarked that the seat belt on my seat was broken. Ground staff arrived immediately they dismantled the seat and changed the belt. The whole operation did not take more than 5 minutes! A special word to the cabin crew it was not my first flight with Singapore Airlines and I am always astonished by how lovely caring and professional they are! They are always smiling never get nervous or stressed and are extremely efficient they never forget something you ask them!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Dong","United States","2014-10-28","JFK-FRA-SIN-PVG and back to JFK. A380 on JFK-SIN and 777-300ER on SIN-PVG. Everything with Singapore Airlines and Changi Airport was superb. Great entertainment system great food great service great airplanes great economy seats. The food is delicious for asian taste they are one of the best I've seen. My feeder flight was delayed on my way to PVG so I missed my PVG-SIN flight. The SIA staff in PVG changed my ticket without any question or fee. The inflight entertainment on FRA-SIN leg was not functioning properly. When disembarking in SIN the airline staff gave every passenger a gift of leather wallet as compensation and apologized personally to everyone. I am very impressed by Singapore Airlines. They deserve to be a 5 star airline. I will definitely fly SIA again. If there was one thing bad is that I didn't really like their check-in staff in JFK.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","W Koch","Germany","2012-05-28","ZRH-OSL very old aircraft uncomfortable seats. No air conditioning during the boarding for about 30 minutes very hot. No free drinks and food (only coffee and tee). Very expensive for that short service.","","","Economy","","1.0","1.0","3.0","0.0","0.0","","","1.0","0"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","Philip Schmidt Jensen","Denmark","2012-05-21","CPH-FRA on an ageing MD80. Flight took off and landed roughly on time SAS has started to serve free tea water and coffee again. Hopefully they will add free meals/snacks and alcoholic beverages in the near future again. Cabin crew were friendly and seats were comfortable.","","","Economy","","9.0","5.0","5.0","3.0","0.0","","","5.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Rasmussen","Denmark","2012-05-15","I paid USD 610 for a return flight CPH-VNO in Economy Class. The flying time is 80 minutes on a CRJ900 with cramped seating. Nothing but coffee/tea was served. Excuse me but for 610 dollars return that is just not good enough. SAS crew might be good but inflight service on this airline is frankly a lot worse than the ""low-cost"" airlines I know of.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Angela Bowden","United Kingdom","2014-04-27","Flew from Leeds Bradford to Lanzerote inbound and outbound flights. On time staff excellent friendly and efficient. Flown to several destinations previously and always excellent value. All seats are now allocated so don't know why people moan about a free for all. Don't know what some people expect for the money if you have the correct docs get there on time and your cases and baggage are within the stated limits then you will not have a problem if they are not then it is your own fault and you should double check your paperwork.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Finnie","United Kingdom","2014-04-27","Travel with Ryanair for 5 holidays per year have had no complaints about their rules and reg's until now. In order to be certain that I have a boarding pass for the return flight I have to pre book seats on return flight. This is due to a reduction to 7 days of online check in time. Not everyone has access to a computer and printer when abroad! I hope that someone from Ryanair reads this and realises that customer satisfaction is better than possibly gaining a few extra euros.","","","Economy","","5.0","4.0","3.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","O Druta","Netherlands","2014-04-25","I booked a ticket from Bucharest to London Stansted with Ryanair on April 24 and was unable to check-in for the flight. The website kept giving error messages every time I tried and when I explained this to the people at the airport their only reply was we cannot check you in unless you pay the 70 euro fee. Though I explained there was no way for me to check in and I was not even the only person that experienced the problem they insisted there was nothing they could do. I tried calling before the flight but their customer support number could not be accessed outside of the UK and Ireland. This was not even a cheap flight and to be sure it will be my first and last on Ryanair.","","","Economy","","2.0","3.0","3.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Borschberg","Singapore","2014-10-28","SQ markets itself as a premium brand airline. My recent experience SIN-MEL-SIN does not confirm this: small seats in economy class food and beverages left a lot to be desired and slow service. The one positive thing I can say is that they were on-time. All in all a poor value-for-money performance.","","","Economy","","3.0","1.0","2.0","1.0","2.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Lanciano","Australia","2014-10-28","Perth-Singapore-Rome and return. Have been flying with SQ on and off for the over 20 years. Still the best airline to travel with. A true 5 star performer which has withstood the test of time.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Harrison David","United Kingdom","2014-10-22","Travelled LHR-SIN-LHR on A380. Everything fine apart from the Air-Con at the rear of the plane on the upper deck. Paid extra for seats with leg room but was frozen both ways (esp legs and feet) We were told that this is due to the exit doors and the chilling equipment in the galley. Was shown the overall cabin temp (which said 24 but felt like -24 in your seat). SQ really needs to look at this but it maybe an Airbus thing rather than SQ.","","","Economy","","5.0","4.0","4.0","4.0","4.0","","","4.0","1"
"sas-scandinavian-airlines","/airline-reviews/sas-scandinavian-airlines","SAS Scandinavian customer review","S Butler","United Kingdom","2012-05-01","Heathrow to Gothenburg. Friendly crews clean aircraft and smooth journey. Food and drink is available for purchase which is surprising given the very high fares SAS charge. Given the fares I would probably choose a full service airline or no frills carrier next time.","","","Economy","","7.0","4.0","4.0","1.0","0.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Theobald","United Kingdom","2014-04-24","So annoyed by the new 7 day check in scam how low will they go. You now have to buy an allocated seat even if you don't want to if you are coming back after 7 days as many of us are. Flight leaves early in the morning or arrives late at night no staff around to help. Scheduled time adds extra hour to make sure they are 'on time flights are much more expensive than before. There is only one reason to fly Ryanair and that is destination they tend to fly to places others don't. If there was choice (like Dublin) then I always choose the rival ie Aer Lingus.","","","Economy","","","1.0","2.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Neil Nortcliffe","United Kingdom","2014-04-24","I fly Ryanair to various European destinations about a dozen times a year and more frequently between Manchester and Faro - Have no complaints whatsoever with airline or staff - always polite and efficient especially on MAN-FAO route. My complaint is the lack of intelligence manners and social skills of a significant minority of passengers which coupled with their foul mouthed behaviour can make flying with Ryanair ""stressful"" at times.","","","Economy","","8.0","2.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Lees George","United Kingdom","2014-04-24","Going to Spain for over one week and you have got to go find a computer and a printer to print off your return boarding pass unless you do what Ryanair want you to do and buy a more expensive ticket and book a seat. Now when you are looking at the flight and ready to book it does not tell you about any of this until you have paid for the ticket then when you come to get your boarding pass then you are stung with this. It is disgraceful. If you have a elderly mother like I have you have no option buy to pay as how can she use a pc and printer in a foreign land. Never again.","","","Economy","","","0.0","2.0","1.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lau Ni","Macau","2014-10-22","Travelled HKG-SIN on 30 September on the A380. Flight departed around 30 minutes later than scheduled but overall the flight was smooth and we arrived on time. Seat was uncomfortably wide but made better by the 2 cushions on each side. It was a pity that the seat including the storage compartments looked dirty old and worn. Maintenance could have been better - have seen older but cleaner A330 from Asiana. Food-wise is the usual Business Class fare nothing spectacular but was of good quality and quantity. Service was prompt and friendly.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Zachary Ho","Singapore","2014-10-20","Singapore to Milan Rome to Singapore. The flight to Milan was a Boeing 777-300. Service was again excellent throughout the flight and deserved praise. Food and IFE was great. The return flight from Rome was old model Boeing 777-200ER. The plane although looked new on the outside was old on the inside. IFE screen was poor and far outdated then the one they currently use on their newer models. Though I felt more comfortable in the seats. However I do not know why SIA still doesn't retire this old model. Clearly footrest seats and even the IFE was in a need of repair. Service on this flight was not as great as the previous flight. Request were sometimes miss and food options ran out something i had not experience before with SIA. A letdown this time for the return flight. I would still recommend based on the outbound flight from Singapore.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Rechena","Belgium","2014-04-23","Horrible experience from Lisbon to Brussels on 23/4/2014. Not only passengers were treated like cattle but the flight had a 45 minute delay. The worst part was that I could not take my personal cabin size luggage into the cabin. Furthermore I was travelling with a 3 year old and no logical explanation was given concerning the criteria to select passengers who could not take their cabin luggage. All personnel (at the airport and in-flight) was very rude and not even an apology for the delay was given. Finally the tickets were not that cheap. Common sense is urgently needed!","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Smith","United Kingdom","2014-04-23","I cannot fault Ryanair on our recent trip to France. Flew out 16th April and back on 23rd April. We were 10 minutes late setting off (through no fault of their own someone had left a buggy at the steps and could not fly until they found the owner). The pilot made up the lost time and we landed on time in France. The return flight left on time and we arrived 25 mins early in England. Check in etc were smooth and no problems.","","","Economy","","10.0","4.0","4.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Rafi Pramadio","Indonesia","2014-10-20","Flew with Singapore Airlines in September between CGK and SIN then proceeded to PEN with their subsidiary SilkAir (return). As an athlete I had to travel with my equipment which are large in size and heavy. On the first leg the check in process was smooth as there were no lines although the plane was full. We were scheduled to fly on a 777-200/200ER but due to maintenance issues they instead used a 777-300ER which has better seats IFE and was spotless clean inside out. Boarding process was quick and flight attendants greeted everyone with a smile and addressed some of the passengers by name. What disappointed me was that they did not switch on the much expected IFE until almost halfway through the journey and to my surprise the food was both below standard (I tried both options). On the leg back they used the 777-300 classic series which was also clean inside out. Seamless boarding process yet again and great food. I shopped from the SilverKris magazine for the special F1 merchandise and it was a smooth process as well. But to my disappointment they did not switch on the IFE at all. For the time being I will opt for SkyTeam carriers Garuda Indonesia and Air France which allows me to pay less but get the same results.","","","Economy","","7.0","5.0","5.0","4.0","3.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Dickinson","United Kingdom","2014-10-20","Return trip to Adelaide via Singapore. Would not use this airline again nor would I recommend travelling with Singapore Airlines. The seating was uncomfortable and cramped extremely poor inflight entertainment the food was an ice cream dessert that was still frozen and inedible. One of the meals contained pork so tough I could not cut through it. Another meal that was supposed to be beef just consisted mainly of gristle. The only good part of all four flights was that most of the cabin staff were efficient and helpful. I found the whole experience extremely disappointing and certainly poor value for money.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Murch","Hong Kong","2014-10-13","I flew from HKG-SIN onboard a B777-300ER (9V-SWO). The seats were fairly comfortable there was a good selection of movies on the IFE system. The food was good and the flight attendants were friendly. The only problem was that the PTV was not touch screen and the seats were getting a little worn out. I then flew back to Hong Kong on one of their 777-200's (9V-SRO). The aircraft had been retrofitted however the TV's were still old and the remote was stuck on the side of my armrest. Being 180cm the legroom was insufficient as their was an IFE box under the seat in front of me. Even with a massive box to run the IFE it was still slow. Once in the air the movie I was watching kept pausing because I kept accidentally banging the remote as it was on the side of my armrest. The food was good and the crew were impressive and had learnt the names of all the kids seated around me prior to the flight. After having the meal the lights were dimmed for the remaining hour. Even though the 777-200 hand been retrofitted it was obviously done in a rush as the remotes and TV's were still old. The crew are very good and the food is good however their seats are getting old and all their aircraft could do with an upgrade or replacement.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Edwards","United Kingdom","2014-04-23","Ryanair are a rip off we booked a 2 week holiday with Ryanair able to print off our boarding passes for the flight out but not for the flight back. I assumed you were just given them at the airport on the way back when we arrived at the airport we went to the check in desk and were directed to another desk where they told us that we would have to pay £350 or we would not be allowed on the flight as a family with 4 young children we had no choice but to hand over the money. This is a terrible way to run an airline taking all that money from a family and being told we would have to pay or we would not be getting on the flight.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Jablkowska","United Kingdom","2014-04-23","Stansted - Warsaw Modlin - Stansted. FR2286 and FR1021. I have only recently started using them (I lived near Heathrow before so Stansted wasn't an option). The prices are extraordinary and if you follow the rules closely and diligently then the prices remain extraordinary. The people who complain for the large part seem to be people who did not (or could not) comply with the rules. But the rules are clear.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Flynn","Australia","2014-10-13","BNE-SIN and then Silk Air SIN-CEB. Seating comfortable and the food and overall service was great. What can you say about the cabin crew they are above the best both directions the flight was well on time and connections and transfers met. The overall service provided across all levels of both Singapore and Silk Air exemplary. An airline is only as good as the crew that it employs and to that end they are the best in what they do.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Khalid Ahmed","Germany","2014-10-13","ZRH-SIN-SGN and back with A380/777-200. All in all nice flights with very good cabin service and an unbeatable Changi Airport. Positive: Staff very attentive and professional food of good quality good IFE reliability and safety. Great and well-priced stop-over program which has a lot to offer. Negatives: Though seat pitch of 32 in is not bad the seats on the A380 are not very comfortable sleeping is quite difficult. For the price you pay for SIA they could have gone easily for 33-34 inches. The cabin is wide and silent the windows are a bit far from the seat. The food is nice though i ate better food on Qatar for example. The 777-200 are a bit old and worn out not up to date. Though SIA is one of the best airlines I've flown with I don't think they offer the best Economy experience there are better products on the markets like Qatar Asiana or Garuda or Malaysia Airlines.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Hamilton Warren","Australia","2014-10-13","MEL-SIN-HKG and return flew out on 7 Sep 12.05 a.m. on a 777/300 - older plane but service good arr SIN 6.30.am connected to HKG - this flight also good. Return HKG-SIN-MEL both legs on A380 - what a plane service seemed better than the outward leg. Could not fault cabin crew - all flights full. All in all will definitely fly with SQ again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Michael Dee","Greece","2014-04-22","It was a fantastic trip from beginning to end. I flew from EMA (East Midland Airport) to CHQ Chanea. The plane was clean my paid extra allocated seat was comfortable and spacious. The flight departed and arrived on time. The crew were helpful. I would fly with them again.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Kowalski","Poland","2014-04-22","Rome to Poznan great flight although almost full smiling staff the pilot informed twice about the route and the weather conditions. Cherry on the cake we arrived 35 mins ahead of schedule which was highly appreciated by all the passengers. Highly recommended great value for money.","","","Economy","","9.0","4.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Gillian Magee","United Kingdom","2014-04-22","I have flown with Ryanair many times over the past 6 years and I have just two wishes. Firstly that they would stop being secretive about their latest scam and secondly if they continue to fly to Valencia they consider not changing flight details with such short notice. In March I booked some flights home from Alicante having read in their terms and conditions that they were changing the 14 day check in online to 30 days from April. However nowhere did it mention that they would be charging for the privilege or I most definitely would have booked easyjet who have had the free 30 day check in for sometime. In relation to Valencia flights they have two scheduled flights a week. In the past after disagreement with Valencia they just cancelled the whole route so I was pleased it recommenced even if it was from Manchester. They have now had to push the Monday flight back by half an hour and have given me 3 weeks notice of the change. It now lands at 11pm. Now that doesn't seem like a lot but unfortunately it has quite an impact cost wise as the majority of the car hire firms in Valencia close at 11 and therefore charge you 30-40 euros to open later. Sadly I'll have to now give up on Ryanair just when I think they were really trying hard. I have always followed the rules and never been disappointed with them to be honest you get what you pay for but I'm finally getting to old to try and stay ahead of their next money making change and 7 days check in is ridiculous so it's back to Easyjet.","","","Economy","","4.0","2.0","3.0","2.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Harland","United Kingdom","2014-10-13","The overnight Airbus A380 flight from Singapore to London Heathrow on Saturday October 4th was one of the best flights we have experienced. The seats were comfortable the leg room was adequate and the meals or snacks were very good. Best of all was the frequency with which drinks were brought round so that the demand from passengers using the call button was minimal ensuring very little disturbance for the 13 hour night flight. The 11.30 pm departure and 6.30 am arrival helps get over the jet lag provided one can sleep during the flight.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Richard Johnson","United States","2014-10-05","From Frankfurt Germany to JFK. A380 had a great flight was 30 mins late but the flight experience was great. Seats were comfortable and inflight service was good. I would recommend this airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Ramsay","United Kingdom","2014-04-22","I would like (or a change) to compliment Ryanair on the way they handle my recent cancellation of my flight from Edinburgh to Alicante the staff were very supportive and understanding on our bereavement the cancellation and rebooking took place with dignity.","","","Economy","","10.0","3.0","4.0","1.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Campbell","Canada","2014-04-22","We flew from Glasgow to Dublin with this company the staff were very inexperienced and basically rude. We were not aware that we had to print our own boarding pass this information was sent to our home email address problem being we had already left home to start our trip before we received it. We were told very abruptly by a staff member that we would have to get a boarding pass other wise we were ""not getting through"". We asked where we could get one and he sent us back to a young fellow that asked us if we were told that there was a fee obviously the older ""bully"" left it up to the young fellow to break the news of the seventy pound fee. To add insult to injury on our return journey when we passed over our boarding passes that our hotel printed for us they were ripped in half by the airline staff. Which makes it more ridiculous that we had to pay 70 pounds for a piece of paper to get it ripped up. Needless to say we will never be travelling with this company again. Since our experience we have heard of many many complaints from other past customers.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jamie Boynton","United Kingdom","2014-04-22","Flight 2626 6 May MAN-IBZ. Ryanair have recently changed the rules regarding online check in. ""General Allocated Seats - Customers who don't wish to pay for an allocated seat can check-in online between 7 days to 2 hours prior to each flight and will be allocated a seat free of charge"". If you are going away for 7 days or more you will need to either purchase your seats for the return flight before you leave find an internet cafe while abroad to print your boarding pass within the 7 days. Or check in at the airport which costs £70. This change in procedure will definitely deter me from traveling with Ryanair again which is a shame as I fly with them 6 or 7 times a year. and have never had cause for complaint.","","","Economy","","","1.0","5.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Mandarino","Singapore","2014-09-28","I have recently flown HKG-SIN-HKG on B777-200 economy. Singapore airlines not only did not meet the expectations but were also below the average level of other airlines. The plane was old. The seats were old and the in-flight entertainment system was outdated. The selection of movies was very limited. The food served on board was basic. The meals were served long after take off forcing you to be awake for the most part of the flight and fall asleep just when it is time to land. Never again.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Angela Cockburn","Australia","2014-09-28","We took four long haul flights with Singapore Airlines in June and July and were frankly disappointed. On one flight they shut down the cabin for sleep at 3.30 on a bright sunny afternoon and insisted the window shade be drawn when I would have liked to see out. After that cabin staff disappeared and only offered water twice in the next six hours or so. On two very long flights only one meal and a snack was offered and once it took three quarters of an hour to get a second drink after meal service was over and the aisle was clear. On one flight the air con was set on an extremely high temperature most unpleasant. We paid extra to fly with them on the basis of their reputation for service which was poor. Meal service was slow and the choices of food ran out on two flights. In contrast a one hour flight with a regional airline managed to serve a full meal and two drinks between Manchester and Heathrow so it can be done!","","","Economy","","2.0","1.0","1.0","2.0","5.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Wilde Margaret","New Zealand","2014-09-24","I boarded the Airbus flying from London to Singapore on 18 September it was two hours late owing to technical difficulties. Sometimes these things happen. However I was sitting in seat 41c. From the start the air conditioning was frightful. A freezing cold breeze blew around all of the passengers near the back of the cabin while the passengers towards the front complained that it was too hot. Also the stench from the toilets was unbearable and seemed to be wafted out of the toilets at regular intervals during the trip. I did not experience this on any of the aircraft's I flew with both to Amsterdam six weeks previously or on the flight home from Singapore to New Zealand. Although spoken to the staff were unwilling to acknowledge that there was something wrong. On the Singapore to NZ part of the trip I also tried to charge my Air iPad but it would not charge on any of the seats near where I was sitting. The steward said there had been difficulties with Apple products. Potential customers need to know this as it could be important to work during a long haul trip. I had been relatively pleased with Singapore Airlines but my experience on the Airbus has left me wandering if I would fly with them again.","","","Economy","","5.0","4.0","4.0","3.0","4.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Eddiey Conroy","United Kingdom","2014-04-21","I have been travelling with Ryanair for 4 years and I travel at least 3 times a year to Dublin from Birmingham. I have no complaints except for on one trip we had to travel to EMA as flights were fogbound and it would have been nice to have someone to explain what had happened.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Cunniffe","United Kingdom","2014-04-19","Flew with Ryanair for the first time last weekend never again. Took my grandson to Ireland for his birthday. Our return was very upsetting got to the airport 5 hours early was told by Ryanair we couldn't check in until 2 hours before flight. When I returned to check in was told I would have to pay because I had not done it online which was more than the flights 70 Euros each which spoilt our break.","","","Economy","","","4.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Robert Oranje","Australia","2014-04-19","We booked a ticket from Eindhoven to Venice for 29 Euro per person. We arrived 2.5 hours prior to departure and went to check in. We were told by staff that we had to check in online told that the online check-in closes 5 hours prior to departure. If we wanted to still travel we had to pay a 280 Euro fine.","","","Economy","","","3.0","3.0","3.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","N Kumar","Australia","2014-09-14","SQ 224 and SQ 401 4-5th Sep. Best service. Flew MEL-SIN-DEL A380 super efficient service. Got upper deck which had ample space. Overall a great trip.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Ayasse","United States","2014-09-14","NYC to Frankfurt to Singapore. SQ25 8/23. Singapore to Heathrow to Boston. SQ308 8/30. We were very impressed with Singapore Airlines service from beginning to end. The food/beverage service was unlike any we have ever had on an airplane. The flight crew was more attentive than I have experienced at an elegant restaurant! The access to and variety of entertainment (movies and music) exceeded our expectations. The ""little extras"" (such as hot towels at the beginning and end of each flight socks and toothbrushes) were a pleasant and welcome surprise. Overall Singapore Airlines made a grueling 24hr flight much more tolerable! The only criticisms I would offer are the poor leg room (particularly in the middle section) and the location of the security check-in prevented the use of restrooms restaurants and shopping after going through security. We usually check in early enough to ensure there is ample time to handle any issues that could arise and then we use the restrooms/eat/fill water bottles/shop/etc after we are all set for the flight.","","","Economy","","9.0","2.0","5.0","5.0","5.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Kelsey","United Kingdom","2014-04-16","This allocated seating scam is a real pain I cannot obtain free allocated seating for my return flight unless I book within 7 days of departure. As I do not have access to a computer within those 7 days I will have to pay for seats prior to my outbound flight. I suspect Ryanair new this might be the case and saw it as a way of raising extra revenue. Although the flights are nearly always on time and ground staff slightly more polite than they have been in the past. This is ridiculous as all the women do is stick their handbag into their larger bag then take it out again when on board.","","","Economy","","5.0","3.0","3.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Davies","United Kingdom","2014-04-15","Flew a few times with Ryanair now. I really can't find anything bad at all to say about my most recent flight return from East Midlands to Malaga. On time both ways comfortable clean good price very friendly cabin crew. I would definitely fly with them again. The 90 cases rule did not seem to be in operation as everyone who boarded (and the aircraft both ways was almost full) got their case into the cabin. It seems that these days no one actually checks baggage in opting instead to take their free piece of cabin luggage. We did not pre book our seats and were seated together both ways. All good. We'll done once again to Ryanair.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Zeng Yixie","China","2014-09-14","Sep 5th and Sep 9th PVG-SIN return trip. A380-800 on all legs. I have travelled with Singapore Airlines several times. I think they are on a downward slope. Both trips were on an A380-800(9V-SKK) the inflight entertainment was a little bit old and wasn't a touch screen. The seat pitch is little bit narrow and I'm 175cm. Next SIA have kept a lot of traditions such as the hot towel service menu distributed to all classes of passengers etc. Catering quality in SIA is still high food was freshly prepared beverages were plentiful wines and cocktails are never out of stock. Most of the cabin crews provide service with a smile. Overall a nice trip and good experience.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tercon Bojan","Singapore","2014-09-10","The Amsterdam flight is on the retrofitted 777-200ER which is excellent except for the business class IFE which is still the old version. It seems that SQ has decided not to upgrade the IFE on this retrofit thus the movie selection is not as grand the user interface is old and the pix quality of the screen is lower. I have always loved the SQ biz class seat for I find it a good balance between privacy and comfort. The meals were superb as was the service.","","","Business Class","","9.0","5.0","5.0","5.0","2.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Wilton","United Kingdom","2014-04-14","East Midlands to Tenerife 6th April FR3152. Returned 11th April FR3153. It's great to see that they are finally trying to improve customer service and it was definitely better on the way out. Having allocated seating now is much better although it was not clear when I booked that seats are allocated free at online check in so I unnecessarily paid £40 to do this in advance. Also what on earth is going on with the 'only the first 90 bags' can stay in the cabin idea? Great that you can now take a small bag (handbag laptop bag etc) and put it under your seat. However only the first 90 passengers are allowed to take a correctly sized and weighted wheeled case on board. At Tenerife they decided that everyone had to do this before they got on the plane and it was chaos with people trying to work out what they needed to take out. Strange also that they only pick on wheeled cases even small ones. My partner had a rucksack the contents of which were about the same weight as mine yet my bag was tagged for the hold. By the time I'd taken out all the valuables - camera iPad Kindle etc there was very little left in it. Also there was plenty of empty space on the overhead compartments once we got onboard. All completely pointless. I do think they are trying but they really don't think these things all the way through! All that is going to happen is that people's 2nd bags are gradually going to get larger and larger and there will be the same old rows at check in and the gate as there have always been! Other than that it's pretty good value for money I guess although I agree with other comments about flights times. Lots of them get into Stansted too late for the last trains which prevents me booking with them. Oh and the seats not reclining and no pocket for belongings continues to be tedious. Especially on longer flights. Still punctuality is very good and it is cheap I guess!","","","Economy","","5.0","2.0","3.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Alan R Comper","United Kingdom","2014-04-14","3rd April FR8022 STN-MJV. We have flown Ryanair at least 20 times a year for 5 years and only had one very small complaint about a check in incident. No complaints from us and no I'm not easily pleased. In life you get what you pay for and I am happy to spend my money with them.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Raeburn","United Kingdom","2014-04-13","Used Ryanair for the first time not by choice but as part off an all inclusive package to Tenerife. Apart from some confusion with boarding gate allocation in Tenerife South airport I have no issues about the airline. This is despite my reservations after hearing horror stories about the airline. As I have no other Ryanair flight experiences to compare this one with I have to say that I was completely satisfied on this occasion. Will I use them again? No reason not to. The staff were quite pleasant. They all seemed to be Eastern European and this was not a problem.","","","Economy","","9.0","3.0","4.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Morgan Ianto","United Kingdom","2014-09-06","I flew Singapore Airlines 777-300ER - on 21st August - Manchester Airport to Singapore on SQ327 then Singapore to Sydney on SQ 211 and I can only praise all the cabin crew working on all the sectors for their professionalism politeness attentiveness when assisting passengers and serving meals drinks and snacks. The food served was of great quality tasty and hot and throughout the long sectors the cabin staff were constantly serving beverages and snacks. Inflight entertainment had newly released films.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Brian Adam Pratama","Indonesia","2014-09-06","Flown with SQ from CGK-SIN-CDG last December in their B777-200 and A380-800 respectively. Easy breezy departing flight from CGK-SIN check-in was quick and professional (apart from CGK airport condition with their on-going development). Arrived in SIN surprised with a 20$ gift voucher to spend in Changi (SQ flights only). The next flight from SIN-CDG on 'THE' A380 (appropriately decorated with some mistletoe) was nothing but sheer pleasure. Although their seats are rock-hard the legroom is all that I could ask from a cattle class (I am 184cm tall that is a smidge over 6 feet). The IFE was good even though it is a little bit outdated it was still decent. The food? Inappropriately good! You should try the infamous Singapore Sling too! The service was well-mannered well- presented and well-trained cabin crews. The same goes with the return leg.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Susan Rushton","United Kingdom","2014-04-13","We have flown backwards and forwards to Crete with Ryanair several times over the past few years. We have never had any problems. Cabin crew have been friendly and pleasant on all of our flights. We know the rules and stick to them. The only niggle is the price of hold luggage so we try to travel with hand luggage at all times. Our last two flights both arrived 30 mins early and we have never had a delay past 15 mins. After travelling with BA to New Zealand last year I would choose Ryanair anytime! Now they have altered their web site and allowed an extra bag in the cabin they are a delight to travel with.","","","Economy","","10.0","3.0","5.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Pettitt","United Kingdom","2014-04-11","Used Ryanair a total of 17 times. I know the rules and I am totally 100% happy with the service. Cheap flights allocated seating and now (thank goodness) I can take on a hand bag as well as my 10k case. I really don't understand why anyone complains. Most recent flight was on 5th April. Oh and only ever had one late flight out of 17 - not bad!","","","Economy","","10.0","4.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Joan Burkinshaw","United Kingdom","2014-04-10","After a severe accident in Spain which resulted in both arms broken I was taken to Malaga Airport to fly home to Manchester on flight ZB660 on Saturday 1st Feb. I was treated appallingly by the staff and cabin crew of this flight. I was left in my wheelchair at the boarding gate whilst all the other passengers boarded the plane and when my daughter and I finally entered at the front of the plane we were pleased to see the front 4 rows empty only to be told we couldn't sit there as our seats were on the back row. We explained I couldn't walk down the aisle with both arms at right angles but were rudely told ""Well walk sideways!"". My daughter stood to put my seat belt on me and again came the command ""sit down"" just as the plane began to move! Throughout the flight not one cabin crew came to offer help a drink or enquire after my well-being. No help was offered to my daughter who was trying to help me juggle hand luggage etc.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Cai","Australia","2014-09-01","Flew MEL-SIN-FRA and Munich-SIN-MEL in Aug 2013. Excellent staffing food and IFE system. 1st flight automatic upgrade to bulkhead seat which had so much room! Dream flight. 2nd flight got put on last row windows seat. Nightmarish as so limited room! Plane on 2nd flights both times had severe turbulence to extent the food- servicing was suspended. Plane was old had leaking liquid from a baggage door! Nevertheless given amenity pack and offered plenty of drinks etc. Very good experience especially when I got to Changi airport.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","2.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jezrel Sabaduquia","United States","2014-09-01","I have flown with them for quite some time now and while their service is usually robotic impersonal and lacking warmth flying with other airlines makes you appreciate how Singapore just does it right. Recently flew from MNL-SIN-DEL. MNL-SIN on a fully loaded B777 the aircraft is up for retirement but it is spotlessly clean and well maintained. The IFE was ancient but for such a short flight I did not mind it. Food was decent and cabin crew were as efficient and reliable as one should expect from SQ. Had a 6 hour layover in Changi which is without a doubt SQ's best asset. It's an airport beyond compare and would not mind a longer layover. Flight to DEL on the A380 with less than 100 passengers. Cabin crew were very laid back and allowed passengers to move about the cabin. The seats were extremely comfortable and food was excellent. Service calls were answered in record time and while one of the flight attendants was a tad cold one of the lead flight attendants embodied professionalism and warmth which made up for it. IFE kept malfunctioning and the movie kept pausing every 30 seconds or so which was annoying. Besides that one minor issue I would fly SQ again. They are extremely reliable their hard product is among the best and while their service is inconsistent when it comes to friendliness their efficiency is one of the best out there.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Kelly","Ireland","2014-04-10","We're sitting ready for take off to Carcassone and not only were we caught on the 7 day rule so had to pay for seats boarding staff tried to make us put correctly sized cabin bags in the hold. We were among the first 30 to board. When we asked why we were told last 50 passengers today have to do this because there wouldn't be enough space for everyone's. In a flight of 200+ passengers this would not apply to the first 150 we pointed out. We refused. The scams never end do they?","","","Economy","","","3.0","1.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Wright","United Kingdom","2014-04-08","We have never flown with Ryanair before so were concerned after reading reviews. Our experience was very good. I could not fault them. We flew from East Midlands to Lanzarote April 2014. The flight was on time the staff friendly and helpful. Seats are now allocated before flying which must save hassle. No problems with luggage. I have flown with BA and Virgin and it cannot compete with them but I would place it top of the many budget airlines I have flown with. I don't usually leave reviews but feel that it is perhaps only those that have problems that do so thought I would like to balance the scales a little.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Dave Phelan","Ireland","2014-04-08","Just went to print my boarding pass. Got caught with the new 7 day rule. I had to buy seats for return as I know I will not be able to get to a printer while away. I hope that when they go to the better Aer Lingus system of either printing at airport or on phone app things should improve.","","","Economy","","5.0","3.0","5.0","3.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Rose","Canada","2014-08-28","SQ975 BKK-SIN A330 J - I was looking forward to my first flight with Singapore in what some consider the best business class in the sky. The seats on A330 were spacious and comfortable but the table surface is slippery and your meal tray will slide off if you don't hold onto it. This can be prevented by the use of a tablecloth as found in other airlines' business class. The previous passenger's socks were still in the footwell so cabin grooming could use some work. The meal was good but drinks service was infrequent. All in all this experience was comparable to a domestic business class on a US carrier - certainly far short of the Singapore Airlines I was expecting.","","","Business Class","","4.0","4.0","2.0","3.0","5.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Rose","Canada","2014-08-28","SQ978 SIN-DPS B772 J. This was the second leg of the journey from BKK to DPS and despite the outdated regional J seats on this aircraft type it was far more enjoyable than the previous leg. The crew were friendly and professional and the service was very nicely done. We were called by name throughout the flight and rarely did a glass get below half full. Overall quite satisfactory.","","","Business Class","","8.0","2.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Beattie","United Kingdom","2014-04-08","Generally I have no problem with Ryanair flights quick and effective service. I do think though more thought could be put into their timetable as flights arriving in Manchester at 23.45 means that there are no transport options from Manchester airport other than by Taxi very expensive to get anywhere from the Airport. Car rental village closes at 00.00 and the last train is at 00.01 with a 5.30 wait in the airport until the next transport out and most shops closed it is not an ideal time to be landing.","","","Economy","","7.0","4.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Charlotte Lindsay","United Kingdom","2014-04-08","I have flown with Ryanair many times over the past 5 years and require full airport assistance as I am an amputee. I cannot praise Ryanair highly enough. I have never had any problems at all and the staff are wonderful. The Special Assistance team always go that wee extra bit to help. I wish they flew to Newark NJ. and Florida as they could show Continental Virgin etc. a thing or two.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","W Smith","United Kingdom","2014-04-07","I use Ryanair 5 or 6 times a year to Bergerac and I am getting a little tired of travellers that don't follow the airlines rules and then complain about them. Every flight that I have taken has been on time I have had no problems at check in or boarding and the crew out of Liverpool are always friendly caring and professional. Remember this flight out of Liverpool departs at 06.40am when passengers cannot be at their best but crew are always great.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Y Lau","Canada","2014-08-26","Flew with Singapore Airlines for the first time from HKG-SIN and back. What a contrast from the airlines in North America. The staff were incredibly attentive the food was good and the seats were comfortable. This was in the A380 on the upper deck.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Abbado","Italy","2014-08-26","SQ947 and SQ378 Aug 19 2014. DPS-SIN and SIN-MXP. Nice flights attendants were perfect meal ok too many uninteresting movies.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Gilbert","New Zealand","2014-08-26","6 flights in July. Auckland - Singapore SGN-BKK Da Nang - SGN. SGN - Cebu. Cebu - SGN and SGN-AKL. All were full. At least 3 were late to varying degrees. On at least one occasion I suspect the delay was not due to congestion at Da Nang for goodness sake but due to late arrival. Only the first flight seemed a bit superior. That seemed to me to be small differences eg - a decent filled roll as a snack but mainly the staff worked hard all the time and seemed to have a service ethic. The food well - Take the coffee cup the wine glass the tub of water and the roll off the tray and really you are not left with much. Surprisingly the food on the SIN - BKK flight at 1600 hours was much the same as on a long flight. However usually it was a dry entree or a few small pieces of fruit plus in effect a snack box sized meal. The Cebu - SGN flight arriving at around 2030 about 1.5 hours late offered a snack box with 3 small cubes of chicken and a cm deep flavoured rice and perhaps a piece of broccoli - most children eat more. Spirits were not offered on the longer flights although they were available out of view nor wine top ups. A beer amounted to perhaps 80 mls that is 4 pours to the can. A little generosity goes a long way as does the impression of parsimony. Overall much the same as other airlines. The best food was on a Vietnam Air 1.25 hour flight where they managed to serve and clear a good meal. Although Singapore seemed to cope with routine any variation seemed to cause problems. One confirmed flight was rescheduled and a second rescheduled to another with a stopover making it two hours longer. Both were weeks in advance. I don't believe either flight was in fact rescheduled rather I was bumped. In the latter case although I was notified of a rescheduling it was much later that I noticed it was in fact a route change. On the return flight which had been altered some months before I had paid for a preferred seat. This was confirmed that I had the same seat. However in fact on the day I was given a non-preferred seat in the centre. This was drawn to the cabin crews’attention and they informed me they would and did inform the appropriate department as if that helped me at the time. Three weeks later no response. A refund would not even compensate for the relative discomfort. Had that seat not been available I would have taken the day flight on the un-refurbished plane they left us with for a year until they introduce a new plane.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","John Mansell","United Kingdom","2014-04-06","Flight to Stansted from Malmo. Seats were too close together no knee room and seat itself was not comfortable to sit in. Landing was aggressive and parking at the stand came to an abrupt halt. Not a comfortable journey.","","","Economy","","","2.0","3.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Burton","United Kingdom","2014-04-03","BHX-DUB return. First flight was fine but on the way back we were delayed 5 hours and then Ryanair didn't bother to tell us that the plane was actually in Belfast and that people needed to get on a coach to Belfast from Dublin in order to get back! We got back past midnight and we were supposed to be back at around 5pm. No help whatsoever and no sorry or anything from Ryanair.","","","Economy","","","1.0","1.0","1.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Rachel Beattie","United Kingdom","2014-03-31","We flew from Malaga to Leeds. Queued 55 minutes to check bags in (only 2 people taking bags for all flights). On return put up with that on time trumpet blast only to have to wait 30 minutes for the carousel to start whilst the handlers loaded the outgoing aircraft.","","","Economy","","3.0","3.0","3.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Margaret Lai","Singapore","2014-08-20","Flew from Osaka to SIN. No bottled water provided. Requested the Japanese breakfast and the meal came without the fish. Anyway shared the fish with my daughter who ordered the same meal and it was very salty. Requested warm water twice and the crew earnestly promised but never delivered. Upon landing while the aircraft was still cruising we could hear the crew arguing loudly among themselves as we occupied the last few row of seats - very unprofessional.","","","Economy","","5.0","4.0","2.0","2.0","4.0","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Gennai","Singapore","2014-08-20","Hong Kong to Singapore. I have travelled on Singapore Airlines B777-200 on the last segment of my trip. The aircraft was old the inflight entertainment system is poor and the seat is also old. I was quite surprised to see that Singapore Airlines is still flying with this old thing. Food was just acceptable but nothing special. The meal service (dinner) was very late. This keeps you awake for most of the flight waiting for the dinner and just fall to sleep a few minutes before arrival.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Karamdeep Singh Satwant Singh","Australia","2014-08-14","Sydney to Singapore on A380 SQ232 and Singapore to KL on SQ118. The SQ232 flight was outstanding. Very efficient crew with turnaround time for bell call being less than a minute. It was a rather smooth ride food excellent and good entertainment selection. SQ118 was a short flight of 45 minutes but again crew was excellent and proved why its still one of the best.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Alastair Finch","United Kingdom","2014-03-31","Travelled from LPL to DUB and back. Quick check in very efficient boarding only quibble being the very tight leg room. Otherwise I have no complaints and felt staff were friendly and efficient. Coming back turn around was remarkably rapid and both times luggage delivery was quick.","","","Economy","","8.0","2.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mark Potter","Lithuania","2014-03-31","I fly with Ryanair at least every month. If you compare the flights with travel by coach (which is how they are priced) they are easily as good. One has to stick to the rules and those who try it on with the cabin luggage size and weight allowances deserve all they get in my view. I do feel sorry for those who innocently don't pay enough attention to the very thorough pre flight reminders you always get sent. My flights are about 2.5 hours and that's fine but the seats are a tight fit and do not recline (I am not large but fellow passengers often are) so would not want to be onboard much longer than that. Aircraft's are in good nick and always clean and staff are generally friendly and helpful. Food is edible but only in an emergency! Coffee is fine and sensibly not served too hot. The lottery ticket sales used to grate but as they do fund deserving children's charities it is harsh to moan about that. Reliability on the route I use is excellent as is baggage handling. It is what it is - don't try to judge it by comparison with anything else.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Cudby","United Kingdom","2014-03-30","We have just returned from a week in Gran Canaria. This was our first flight with Ryanair and our first online flight booking. We are not very good on computer bookings and missed the fact that you need to print 2 boarding passes even though we had two separate sheets with two different flight numbers on. We accept that this was our fault but I like to think this was human error. Again we accept that staff cannot be expected to spend hours printing off tickets for idiots! However do you really need to charge so much to do so? Also the receptionist who had to deal with us was not fully experienced and needed to employ the help of her colleagues which caused extended delay to three queues instead of one making us feel very embarrassed and small.","","","Economy","","1.0","3.0","4.0","0.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tercon Bojan","Singapore","2014-08-14","The service on this short (less than 2 hour) flight and the delicious meal is what made the SQ flight experience outstanding. For the old 777-200 with the very old business class is certainly nothing to brag about.","","","Business Class","","8.0","2.0","5.0","5.0","2.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Brian Smith","Spain","2014-08-11","Flew outward BCN-SIN via Milan as part of a MAD-KUL journey. For reasons we still can't understand at check-in in at MAD Air Europa checked our bags through to SIN only and couldn't issue boarding passes beyond BCN. We had to check in again at BCN which proved a blessing in disguise as SIA impressed us by unprompted noting that our bags weren't checked through to KL and organising that for us. Flight was on time and reasonably comfortable (on 777) crew handled some noisy adjacent passengers well by taking time to circle the cabin rather than going to them directly with our complaint. Food was OK; although obviously partly serviced from Milan with some uninspiring Italian products. Drinks came with good frequency although self-service option overnight especially for water might be better. Back SIN-LHR on A380. Again check-in staff did well readily changing our seat allocation to what we preferred. Flight delayed mostly by re-routing 75 minutes causing some stress over connections in London - no information offered on those at all. Service OK with choice of three meals (against only two outbound). Breakfast could do with better bakery selection but hot choices both OK. Strange that despite the one hour delay it was offered a good 2.5 hours before arrival (ie 3.30 in the morning London time) and in a vary patchy fashion with different parts of the cabin served seemingly at random. IFE worked OK on both flights lots of channels although not everything on them appears on the menus which is confusing. Wifi offered on A380 but pay as you go so no experience of that. In all entirely satisfactory product but not outstanding or memorable although customer care at check-in was well beyond usual experience.","","","Economy","","8.0","3.0","3.0","3.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Cochrane","Australia","2014-08-11","Gold Frequent Flyer with Singapore Airlines for last seven years. Regularly upgrade to business class. Singapore's new planes are for the most part very good. There is however an increasing indifference to FF status in economy. The last three economy trips Singapore sales staff on allocating seating have assured me that ""no aisle seats further forward are available"". When checking online however there have been several - it's just that the aisle seats have been beside other vacant seats.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","4.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","J Friedman","United States","2015-01-25","SCL-PUQ-SCL via PMC both ways. Airbus 319s in decent condition. The plane on the outbound journey was second-hand from EasyJet - there was orange on the overhead bins the EasyJet upholstery design on the (very cramped) seats and even a random ""Thank you for flying EasyJet"" pre-recorded announcement that came on. Each segment came with complementary meal service so we had four meals on the round-trip which weren't amazing but were mostly edible. Beverage service includes wine and pre-mixed pisco sour but no beer. Staff was courteous but not noticeably welcoming. Don't let the pretty awful website give you the wrong impression Sky seems to be a fine airline that got us and our luggage where we needed to be in the promised time at less than half the cost of LAN.","","","Economy","","8.0","","","","","","","4.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","Ines Cerqueira","Portugal","2014-12-31","We flew from P.Arenas to Santiago last Sunday (21/12/2014 leaving at 6am) online check-in was easy (we had to print the boarding pass) baggage drop off as well. The crew were nice and they served us breakfast (cake hot drink yoghurt and cereals) at 7am and then again at 9.30am with a hot croissant hot drink yoghurt and juice. We took off with a delay but arrived on time. Would fly again!","","","Economy","","9.0","5.0","4.0","4.0","2.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Lee","Singapore","2014-03-30","London Stansted to Porto 26 March 2014 on FR8343. This was my first Ryanair flight for nearly two years and I'm happy to see that some things have changed for the better. No queue at the bag drop desk. Assigned seating is a nice new addition though boarding leaves much to be desired - flight departed 20 minutes late due the slightly slow boarding process which prompted some passengers to buy overpriced priority boarding from Ryanair staff hanging around the gate. Crew on board were professional and what I've noticed is that they smile and are happy to have friendly banter with passengers now - so that's a really added plus since my last trip! Seats not amazingly comfy but ok for the short flight. Arrived in Porto ahead of arrival time and bags were on the belt almost immediately (this is something good that hasn't changed!). I'm impressed by the recent improvements and of course I will consider flying Ryanair again as long as the price is right.","","","Economy","","8.0","3.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Cochrane","United Kingdom","2014-03-28","Luton to Gran Canaria. I booked it not because it was fairly reasonable price but because it was from a nearby airport. After check-in and gestapo tactics used to extort money for oversized hand baggage my partner spent much of our Holiday stressing about what might happen during the return flight home. Check in even suggested throwing some clothing away to keep the weight down even though the same clothing weight had been ok on the outbound leg. Never again I would happily pay an extra few quid to another airline and be relaxed and enjoy the break. Its surprising just how many folk we chatted with at the Hotel were worried at what tricks might be foisted on them at the Foreign airport relating to hand Baggage.","","","Economy","","1.0","1.0","0.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Roberto Ligot","Saudi Arabia","2014-08-08","RUH-SIN-MNL-SIN-RUH in economy. One thing I can say about this airline - excellent landings. I will miss this airline when it removes the Riyadh route in September or October 2014. Clean inflight food and entertainment is excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Charanjit Malli","Australia","2014-08-03","Flew from Perth to London and back great service flight and plenty of food. Travelled by the A380 777 A330 with ample leg room for someone tall. Food was very good for a vegetarian. Best long haul flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","R C Prois","United States","2014-04-09","I used this airline for a trip from Concepcion to Punta Arenas via Perto Montt then returned to Santiago via Perto Montt. In my years of travel I have not had such a smooth comfortable and overall pleasing trip. The A319-100 was clean the cabin service was polite and helpful and the food was good. Of course any airline that serves Chilean wine is doing a good thing. My trip to Santiago could have been stressful in that those who purchased the tickets for my party of eight had erred in making our final destination back to Concepcion. Sky changed our itinerary with no challenge and even made luggage allowances to our favor. I would recommend this airline and will use it when I return to Chile in the fall.","","","Economy","","9.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","L Salazar","Chile","2014-03-19","CCP-SCL-CJC and return with a stopover in CPO on the return flight. All segments operated by A319-100 aircraft. Top-notch service on every single sector with complimentary food and drinks. Whereas the main competitor LAN is apparently cutting costs at all edges yet serving only a piece of cake in a plastic wrap or a minuscule bag of peanuts and raisins on national routes Sky still manages to spoil its passengers with a more than adequate snack that usually includes a sandwich a delightfully filled puff roll or pasta with fresh ham a fruit salad a piece of cake bread and some chocolate. We were welcomed aboard their aircraft with a candy which was nice. Departure and arrival always on time or ahead of schedule with no problems regarding baggage which was always delivered promptly. The flight attendants could have been more smiley except for one who stood out providing a very warm service. However they were no grumpier than on other airlines. Aircrafts had been acquired from EasyJet and their onboard equipment is thus basic but they are all in an excellent condition. Considering the airfares and the product delivered Sky Airline has become a competition that LAN Airlines needs to take more than seriously.","","","Economy","","9.0","4.0","4.0","5.0","1.0","","","5.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","A Van Woer","Australia","2012-03-02","Lome-Abidjan Business Class. I flew this short 60 min flight from Lome (Togo) to Abidjan (Ivory Coast). The transit time at this small airport was approximately 1 hour. Boarding went smoothly. The bus dropped us of at the stairs (approximately 100m from the gate). My seat was 1D on a Boeing 737 New Generation. All business class seats were configured 2x2 and were all leather. Announcements were made and manual safety instructions shown. Take off was smooth. At cruising level the cabin service started and a warm meal was offered. Soon after tables where cleared and cabin prepared for landing. All in all a very pleasant experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Stuart Ward","United Kingdom","2014-03-27","Flew Ryanair for the first time 2 weeks ago and again last week. Derry to Birmingham and back. Having read the reviews it was with some trepidation I booked the flights as they are the only airline flying to Derry it was forced on me. The web site wasn't too difficult and I was prompted by online live chat if I dallied they were helpful and reassured me only one booking had been made. Paid for hold luggage as I had a laptop bag as well. Reserved seats were welcome. I printed the boarding passes off before hand and arrived in plenty of time. Onboard reasonable bit garish and the selling wasn't too obnoxious given only a 50 min flight. Depart and arrive on time. So overall the experience wasn't too bad but then everything worked ok. The nagging feeling is what if it hadn't? But given the price you get what you pay for. Would I fly with them again? Given it was the only airline to that airport then yes. If to another airport and there was an alternative and there were consequences to not arriving on time and the company was paying then I would think very hard about it.","","","Economy","","5.0","4.0","3.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Elensky Marie","Ireland","2014-03-26","I often fly with Ryanair between Dublin and Nantes. They are always on time (more or less 30min max) plus are the only ones to offer a direct flight between those 2 cities. Don't expect much on the service side : they have very good deals for the tickets and they bring you from point A to B that's it! Be careful though with all the added fees they can charge.","","","Economy","","7.0","3.0","3.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Alan Tang","Indonesia","2014-08-03","SQ 323 AMS-SIN with B777-200ER I had been aware that this is a retrofitted aircraft but surprisingly the aircraft was very well maintained. The seats are very comfortable in economy class the legroom is pretty spacious for me. The lunch service with three options which I have not personally had before and both quantity and quality of meals are at the top level of service. The most important thing about the sector should be the cabin crew they were very attentive. Overall I have been very pleased with the quality given by Singapore Airlines and recommend the airline for long haul flights.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Nagarkar Ameya","Australia","2014-08-03","SQ246 July 7th BNE-SIN. SQ422 8th July BNE-BOM. SQ421 17th July BOM-SIN. SQ255 18th July SIN-BNE. I have been flying with SQ for the last 5 years. They have excellent service staff and crew members and a great on-time performance record! Some aircraft's are a bit old (example: Boeing 777-200ER that flies between SYD and BOM). The screen resolution and quality is quite poor on this aircraft but the crew members are friendly and great to talk to if you don't want to watch movies/TV.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","Sylvie Castelein","Belgium","2012-01-21","Departure on time from Santiago to Punta Arenas. 2 stop-overs are too many for such a flight in Puerto Montt and in Balmaceda. Onboard service is fine. We asked for a blanket without any problem. Food service ok. Snacks and beverage between each stop-over. Cheep flights. Flight schedule respected. I recommend it if you allow yourself an entire day to fly from Santiago to Punta Arenas!","","","Economy","","7.0","","","","","","","4.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","D Chiasson","Canada","2011-01-02","Santiago to Puerto Montt return. Flights on time service efficient and polite although not over the top. Aged B737-200 well over 20 years old but that is one of the reason I selected Sky. For the cost can't really go wrong and would recommend for anyone who either is price conscious or loves flying different aircraft.","","","Business Class","","7.0","","","","","","","4.0","1"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","Michael Stocking","United Kingdom","2010-01-26","Santiago to Punta Arenas via Perto Montt. Sky Airline has 8 ageing Boeing 737-200s flying mainly internal routes including this relatively long haul to the tip of Chile. Check-in was smooth and efficient and the booked seats (on the left of the plane to see the Andes chain) were delivered. But after that things unravelled. The incoming plane from Concepcion was 1.5 hours late; the weather at Concepcion was blamed. But LanChile had no problems! No announcements were made; all enquiries had to be requested individually from the occasional ground staff at the gate. Take-off was 2 hours late. No apologies; just a take it or leave it approach. The all-Economy cabin is very cramped. Meal service was poor. Only an inedible pasta; the chicken option had all gone by the time the troley had reached me in Row 7. One of the flight attendants was surly and rude but her colleague tried to cover over her dreadful attitude. The only reason to use Sky Airline is that it is cheap; of your budget can run to it use LanChile; far more professional.","","","Business Class","","2.0","","","","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jane Payling","United Kingdom","2014-03-26","I recently flew from Manchester to Rome and had to ask for a wheelchair both going and on return. Ryanair organised this for me. Staff were waiting at both ends. The staff who were waiting were friendly efficient and very professional.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Ellis","United Kingdom","2014-03-24","We flew last week Manchester - Alicante. The flight and boarding were flawless we only had hand luggage and had priority boarding. Outbound we were delayed by almost 2 hours because of French ATC problems but other than this the flight was quite unremarkable. the seats don't recline which in my opinion is a bonus and were adequate for a sub 3 hour flight. The tickets were fairly priced and the allocated seating is as it should be. Cabin crew were great and cockpit announcements fine. I'd gladly fly with Ryanair again. There was zero IFE but I had my tablet and didn't expect otherwise. Food and beverages were priced as expected.","","","Economy","","10.0","4.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Annab","United Kingdom","2014-03-24","Travelled many times with Ryanair LBA to ALC. Always on time give or take 15 mins. Staff generally helpful and friendly. Comfortable flight. Spotlessly clean bright plane. Seats ok for the larger person. Not always food available but ok for short flight. Only gripe a couple of years ago delayed boarding at Alicante. Passengers were rushed on plane resulting in bedlam. Plane taxiing before everyone seated and not enough baggage space. Normally let a few on at a time which is usually fine.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Paice","United Kingdom","2014-07-29","LHR-SIN-LHR. Outbound leg on the older 777 but the seat was comfortable enough. IFE was also the older system but worked well and the headphones were excellent (after a broken pair was replaced). Crew generally good and attentive although some far better than others and the service was a bit abrupt at times with items being almost snatched away. Inbound flight left SIN at 1.30am dinner served about an hour into the flight then lights out. Used the 'book the cook' service outbound monkfish as excellent return curry a bit hotter than I was expecting but good quality.","","","Business Class","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Smith Dean","Australia","2014-07-27","Flew business class from SIN-MEL overnight on a 777. Very disappointed in the shabby scuffed and old cabin. The seats were narrow (compared to 777-300ER and A380) and did not lie fully flat (this should be standard for a premium airline). I had some emails to send and found that there was no wifi available (again this is offered on their 777-300ER and A380). I wouldn't mind if there was a discount for this plane model but for Singapore Airlines high prices passengers deserve better.","","","Business Class","","5.0","2.0","4.0","4.0","3.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Alan Tan","Singapore","2014-07-27","July 2014 SIN-MNL-SIN. Seats were OK for both sectors. Leg space for A330 was narrow but MNL-SIN B777-200 retrofitted seats have more space. However B777-200 'new' PTV shrunk and low resolutions. Both sector's in flight meals were disappointing. SQ's meals standard have dropped in the past one year. They should ask their own chef to try out first before sending to cabin.","","","Economy","","4.0","4.0","4.0","1.0","2.0","","","3.0","0"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","Caroline Seynhaeve","","2007-05-08","We flew from Santiago de Chile to Calama and return and had a good flight. Crew attentive and service good. One of us wanted an extra glass of wine and no problem there either. On arrival a piece of luggage was missing but has been returned the very same day by Sky to our hotel 100km further in San Pedro de Atacama.","","","","","","","","","","","","","0"
"sky-airline","/airline-reviews/sky-airline","Sky Airline customer review","Peter Wilks","","2006-12-20","Internal flights in Chile to and from Concepcion. All flights on time. In service quality good. No problem when extra drinks asked for. This is our second time with them and would definitely fly again.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Birks","United Kingdom","2014-03-21","FR1121 on Sun 9th March 2014 - boarded the plane after a 45 minute delay on the check in desk to be told that the pilot was not prepared to fly a plane which had a problem with the water supply. After sitting on the runway for approx. 50 minutes we then had to wait for water and for re-fuel. Finally we took off to Tenerife. On landing at Tenerife Sur the captain aborted the initial landing and escalated back into the sky to attempt a second landing. Also no food on the plane other than snacks.","","","Economy","","","2.0","2.0","1.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Anna Harrington","United Kingdom","2014-03-21","I've taken literally hundreds of flights with Ryanair from London to Kerry - either Stansted or Luton in the last ten years. Twice flights were cancelled once delayed and once I had baggage that was overweight which resulted in a penalty. I've never had a problem with any staff always found them fine - they respond to how you talk to them I think. They are always cheap and I can't fault them. I always paid priority got there early accepted what I couldn't change. I have trained myself to sleep as soon as I board so onboard purchased don't bother me.","","","Economy","","10.0","3.0","4.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","E Tan","New Zealand","2014-07-20","9 July Auckland - Singapore. Seats not comfortable; leg space just about adequate. PTVs small and old. Cabin too warm. In flight meals disappointing. Service was reasonable but could have been better. Disappointing flight all round. Not looking forward to journey home.","","","Economy","","3.0","1.0","3.0","2.0","2.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Kam","Australia","2014-07-20","Flew SYD-SIN-LHR then reverse. Originally was meant to be A380-B747 outbound then A380 for both legs inbound. This was changed to B777-300 and B747 out and B777-300 in. The B777 was exceedingly cramped with very little leg room. When reclining the seat moves forward further reducing your already limited legroom and when the passenger in front reclines the seat back comes very close to you. Sardines in a can spring to mind. On the return trip because of the change of 'plane outbound I checked on-line and discovered the change so for the second leg SIN- SYD I managed to change my seats to next to emergency door definitely worth paying the extra. As for the seats themselves on the B777 the seats are very hard with not much in the way of cushioning making a bad situation worse. From LHr-SIN the in-flight entertainment was a modern touchscreen unit with an extensive choice but was extremely sensitive and with the closeness of it next to your knees the slightest choice would activate it illuminating your area and your fellow passengers with light not good if wanting to sleep that is if you can sleep in the crowded conditions. From SIN-SYD the unit was an old system with very limited choice and I soon gave up with it. Having flown SIA many times before I was really looking forward to flying with them to experience the (relative) comfort of the A380 yet again. What a disappointment! Previously whenever asked I would say that SIA was my favourite airline but these cost-cutting measures have made me re-evaluate that.","","","Economy","","3.0","1.0","4.0","3.0","2.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Watson","Australia","2014-07-17","Travelled SYD-SIN-ZRH. SYD-SIN on the old (and very full) 777-200. The entertainment system on this leg is awful barely any good movies to watch very limited. Food was fine. Arrived in Singapore early gate to connecting flight just next door too good to be true. They say if it's too good to be true it probably is - the flight to Zurich was delayed 4 hours due to a hydraulic problem with the plane (oil leaking throughout the wing). Although this was extremely frustrating the staff were extremely helpful assisting people who were going to miss their next connecting flights etc. When we finally got on the flight to Zurich (an A380) the staff were great. Food pretty good and entertainment much better. Singapore Airlines always provide excellent service and Changi airport is very easy to navigate.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Faiz Alam","Italy","2014-03-21","Paris (Beauvais) to Bologna. FR4304 19 Mar 2014. Ryanair's business model is based upon ripping-off 20% of customers and then using this money to offer cheap flight and cheap services to the other 80%. Last night I was ripped off for 70 Euros which was actually the price of my ticket just because I didn't check-in online! It was my first time with this airline and there was nothing mentioned when they sent the e-ticket they took advantage of the little T&C that they claim to have put somewhere on their website. Staff were rude and ready to fight.","","","Economy","","","2.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Glenda Hull","Spain","2014-03-19","14th March Tenerife to Manchester and yet again no food for sale on the flight. There were quite a few people not happy with the situation but the crew just said they had nothing for sale. No inflight magazines were handed out so when they came with the duty free sales not much was sold as no one knew what was for sale. I really wish that Ryanair would sort out the inflight service as I enjoy all the other aspects of flying Ryanair but this lets them down terribly.","","","Economy","","8.0","5.0","4.0","1.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lau Ni","Singapore","2014-07-17","Redeemed an award flight for the family on NGO-SIN leg on 8 July 2014. Fantastic service as expected of SQ Business Class. IFS switched effortlessly to dialect and Mandarin when speaking to my parents who do not speak English. The crew were professional attentive and friendly. Seats were excellent better than the Asiana Business Class which I took 3 weeks prior. The noise-cancelling headsets given gave me painful ears after a while though. This was the first time I used their headsets as I used to carry my own - room for improvement on that. While everything else worked perfectly the privacy screen was stuck and took a strapping male FA some effort to take out. Food was very good except for dessert where the Chocolate Truffle Cake for dessert was disappointingly dry and hard. We enjoyed both the Japanese and the Western options. Food was served upon being airborne which was about 11am so it was rather early for lunch. When we asked for some fruits for snacks (or anything really) at around 3pm the FA said they did not have any food left and offered us mixed nuts instead. Perhaps SQ should stock up on snack items?","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Siauw Steve","Indonesia","2014-07-17","HND-SIN-CGK on A330-300 and B777-200 (retrofitted) respectively. First leg Tokyo-HND to Singapore-SIN morning flight. Very generous volume and options of food and drinks. I always like the Singapore Sling cocktail by the way. Second leg retrofitted B777-200 from Singapore to Jakarta. Tasty fruit platter and excellent hot towel service as always.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Arjun","United Kingdom","2014-03-14","Flew from Edinburgh (EDI) to Alicante (ALC) and found that the journey had pros and cons. The pros are Ryanair is a very cheap airline to fly with it usually gets you to your destination 20 mins earlier before scheduled time when you land there is a fanfare sound which is quite funny and the staff are helpful because I had asked for a sick bag and got one right away. Cons are the seats are not comfy at all the staff are arrogant the leg room is very limited the food is expensive and when you board the aircraft it has a very weird strong smell. Would maybe fly with Ryanair again.","","","Economy","","6.0","2.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Mason","United Kingdom","2014-03-12","Flew to Marrakech with Ryanair and was very impressed with the improvements they have made from their website to the allocated seating. Much better and credit where credit is due. Special mention to the cabin staff who were smart friendly and very efficient - in fact far better than on a recent Air Canada flight where the cabin staff were miserable and unhelpful.","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Michael Shoesmith","United Kingdom","2014-03-10","London Stansted to Tampere Rygge to London Stansted all in all a bargain bucket of a silly price of £36 return in January and booked 2 weeks in advance! They must be successful because the flights are always busy. I will keep using Ryanair because they are cheap cheerful idealistic flight times safe and very much punctual. Take no notice of the cabin crew much and adhere to their rules in other words be organised as it is not rocket science and you will be flying safely high! Why pay more money to fly into a rip off ""tax con"" major airport when Tampere is just a 1hr30 minute cheap train ride to Helsinki and believe me Tampere is a very non-congestive airport like Rygge.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"sky-express-airlines","/airline-reviews/sky-express-airlines","Sky Express Airlines customer review","Michael Little","Australia","2013-07-11","Limnos-Lesvos on a BAe Jetstream. A quick and friendly check-in. No seats were allocated for this short flight. We were bussed the 50 metres to the plane which took about a minute across an empty tarmac. The seats were comfortable enough given the length of the flight though the aircraft interior looked quite worn. The single crew member served a boiled sweet and a cold drink. The flight operated on schedule.","","","Economy","","7.0","3.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","N Hodgson","Australia","2014-07-17","AKL-SIN-LHR-SIN-MEL in Economy using points redemption. Comfortable enough flight on all legs legroom good in economy and service typically robotic and boring. IFE excellent. No issue with inflight as they are definitely good. No recognition whatsoever for status despite my partner spending significant sums with this airline but no surprises there as this is the usual procedure with Singapore Airlines these days. Lounge in Singapore not good. On a long haul flight such as this there are no showering amenities. I realise for Business and First travellers this is available in SilverKris lounge but in KrisFlyer Gold not. The lounge is very basic and as their hub being Changi I had expected more. Food options were lacklustre and overall quite disappointing. The flight itself however couldn't fault and arrived feeling fairly refreshed at either end but their lounges at all destinations where SQ operated are always fairly average. LHR SIN MEL all initially come to mind.","","","Economy","","7.0","4.0","3.0","4.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lau Ni","Singapore","2014-07-17","Took an Airbus 330 SIN-KIX on 29 June 2014. Flight departed and arrived on time. Service was average - good but not excellent. Perhaps it has to do with the full load. Aircraft was alternating between very cold and very hot throughout the flight. Restrooms were clean IFE working perfectly and food was standard. The major flaw was the seat pitch. Couldn't remember the last time I took SQ's A330 but the seat pitch was way smaller than even ANA Domestic which I took twice during this trip. It was very cramped.","","","Premium Economy","","7.0","3.0","4.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Wong","Hong Kong","2014-07-13","SQ285 from SIN to AKL. Despite a full flight service was good. Flight steward were attended to fulfil my request very soon after the bell was pressed. But disappointed over the ageing aircraft. SQ ticket price definitely not in the lower bracket but the 777-300 cabinet condition and facilities were just too old when comparing to other carriers.","","","Economy","","7.0","2.0","5.0","4.0","2.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Gilbert","United Kingdom","2014-03-05","Flew Bristol to Malaga. As usual flight on time good service and at a price impossible to beat and I have tried. Flying to Gran Canaria on the 8th March and I am sure I will get the same excellent service as I have on all flights with Ryanair.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Hughes","United Kingdom","2014-03-04","My Husband booked his first (and most definitely his last) flight with Ryanair to go on a business trip to Bergamo Italy supposedly for 2 days. He flew at the weekend expecting to be back at work midday Monday. He is still at 4.30pm sat in Bergamo Airport. The flight was due to take off at 10.30am then it was delayed 6 hours without any explanation to 4.30pm and has just been extended again to 6.30pm with a pre warning that that is just estimated. The reason apparently is staffing issues. At this rate he says he wouldn't be surprised if he's in the airport all night. Also after leaving the passengers in the dark for most of the day they were told if they wanted to book a flight with a different airline they would have to pay again and claim back. An appalling customer service and attitude.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Stephen Beesty","United Kingdom","2014-03-03","Outward 11 Feb Bristol to Faro return. Brilliant does what it says on the box left on time arrived early same on return. All staff friendly and helpful. Will I use them again - yes.","","","Economy","","10.0","4.0","4.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Roberto","Italy","2014-07-13","Jakarta - Singapore - Milan July 9-10. Everything fine cabin crew excellent as always. Still my favourite airline.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Stephen","Switzerland","2014-07-13","I flew from Zurich to Jakarta via Singapore all flights were on time and friendly attentive cabin crew they really give attention to passengers. Seat was very comfortable and the entertainment was great enough for a 12 hour flight but the flight path was not as informative as before. First flight from Zurich to Singapore had horrible seafood menu as I ordered before and the fourth flight from Singapore to Zurich the problem was the entertainment system - we couldn't see the flight path and the audio or video was stuck every few minutes. I did try the Wi-Fi onboard. I think $5.99 for 5 MB was far too expensive and the connection was slow. Other than that every aspect was went very well (check in boarding transit baggage handling).","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ala Lim","Malaysia","2014-07-08","LAX - Singapore via Tokyo. Entertainment system in the new Airbus A380 was excellent had all new movies. Service was good they had hot towels and many choices of food. The headphones weren't working well I could only hear from one side. Seats were pretty small for a new aircraft but overall satisfying.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M O'Connor","United Kingdom","2014-02-27","Ryanair has a very long way to go to improve the service it offers. I experienced appalling customer service on a flight from Bristol to Dublin on 14th Feb. A male steward took Ryanair's poor customer service to a new low - he was extremely rude bad humoured and swore in front of my 11 year old daughter. Additionally Ryanair's new seat allocation policy appears to be at the expense of carrying on your hand luggage if your bag is not in the first 90 bags on board. Not only had I the inconvenience of lugging my case around the airport but had to wait for it in Bristol as it was taken off me as I boarded. Always 1 step forward and 2 back with Ryanair Easyjet is cheap and cheerful Ryanair is cheap and nasty.","","","Economy","","2.0","1.0","1.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ashtin Bokenfohr","Switzerland","2014-02-27","3 friends and I were staying in Dublin and decided to take a day trip to Liverpool. I did not have a printer so had to pay £15 to get my ticket printed out. This was the worst flight I've been on we were already tired and just wanted to get to Liverpool on top of that we had to deal with the unfriendly staff that were not helpful whatsoever. The plane was crowded hot and uncomfortable. If you wanted a glass of water you had to pay for it. I had to take this flight on the way back and I will never be flying with Ryanair again.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Konstantinou","Belgium","2014-02-27","Flight from Rome to Thessaloniki. Unexplainable landing at Plovdiv Bulgaria. When we arrived there no one at the airport they opened it for us. After waiting for a long time someone came and told us that we are going to leave by bus. It was an 8 hour bus trip to Thessaloniki and of course they didn't give us water or food.","","","Economy","","","3.0","1.0","1.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Alex","Singapore","2014-07-06","SQ 218 from Melbourne to Singapore on a Boeing 777-300ER. Renowned Singapore Girls were friendly and exemplary. A passenger seated next to me spilled her orange juice on my lap and they courteously offered wet towels to me when I requested for them. Food was great and Krisworld was amazing as usual.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Peter Fitzgerald","New Zealand","2014-07-06","Flew SIA business class Christchurch - Singapore - Istanbul and then London - Singapore - Auckland. Staff service was superb. My only negatives are the smallish TV screens and rather overly warm cabin.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Edwards","United Kingdom","2014-02-25","I fly on average once a fortnight with Ryanair and can't fault them. They get you from A to B on time and cheaply. You can still check in up to 15 days before the flight without having to pay for an allocated seat despite what they say. In fact if you are crafty you can actually choose your seat free of charge by doing the following: click on 'Choose a Seat' check which ones have already been allocated knowing that they allocate the seats in alternate rows front and back starting either side of the overwing exit rows. If you are happy with the next available seat then exit this page and click on 'Do not Choose Seat' and you will get that seat. If you are not happy with the location of the next available seat then exit check-in process altogether and try again later. It works!","","","Economy","","8.0","3.0","3.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Ward","United Kingdom","2014-02-25","Feb 14 MAN-Paphos. This is the most budget airline I have come across I became paranoid about the weight of my luggage! Thankfully we were within the guidelines however on arrival to the gate (2 Ryanair) employees were waiting to pounce scrutinising everyone's hand luggage and asking them to place their cabin bags in the frame. Lucky for us we were OK but numerous passengers who 'could not fit' theirs were made to pay £50 which were then put in the hold. Why did the check in staff not ask to weigh their cabin bags at check in - in my opinion this is the way they make an extra £50 per passenger - some cheap flight for these unfortunate people (students) many of whom were going home for half term and short of money to begin with - for me never again. Ryanair have no PR skills whatsoever this is a complete lack of training in every area of customer service.","","","Economy","","2.0","1.0","1.0","2.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Callow","Spain","2014-02-24","Flew from MAN-AGP 1st Feb. Flight left on time and arrived in Malaga with the usual fanfare. I had the new allocated seating which was fine (window seat). Leg room is fine and lights were kept dimmed as it was an evening flight. Cabin crew friendly and helpful. Price wise for drinks/food they are slightly expensive. I have never had a problem with Ryanair it's low cost and you get what you pay for.","","","Economy","","10.0","4.0","4.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Makiol","Australia","2014-07-06","Flew BNE-SIN return in Economy class. All flights departed and arrived on time. Aircraft was modern and clean A330 with nice interior. Seats were not the most comfortable and felt a bit cramped. IFE was very good user friendly. The cabin crew are wonderful very helpful kind and courteous. Food was of high quality however the continental breakfast was a let down. All kinds of amenities were available and snacks provided on request. I did enjoy my trip with Singapore Airlines maybe a tad overrated. I feel other Asian airlines such as KE CX CI are just as good but still one of the best airlines you can fly!","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Murray","Australia","2014-07-03","Rome to Singapore SQ 365 on 27 June. We were advised at check-in that there had been a change of aircraft and our hearts sank when we boarded it was an ancient 777 surprised that Singapore Airlines still uses these dinosaurs. I have never experienced such old uncomfortable business class seats (you could select either seat recline or leg raise not both at the same time). I am only 5 ft 4"" and I felt scrunched up. There was no storage around the seat area for personal belongings on this very old plane really not good enough for a five star airline on a long haul route. No mattress over the seats as you get with Qantas and no amenities pack (only slippers and eye shade). The only saving grace were the crew they were exemplary fantastic in fact and the meals were fantastic. If only the aircraft matched the wonderful service on board.","","","Business Class","","6.0","1.0","5.0","5.0","2.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Marc Steegen","Belgium","2014-02-21","Brussels-Charleroi-Marseille return Feb 4 and Feb 11 2014. A 1.5 hours flight arrival and departure right on time friendly staff smooth flights 10 kg free hand luggage an assigned seat quick connections to the cities I fly Ryanair a dozen times a year never encountered any trouble whatsoever. Print your boarding pass keep luggage to a minimum and enjoy your flight. It's beyond my comprehension why people complain about Ryanair.","","","Economy","","8.0","3.0","5.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Collier","United Kingdom","2014-02-20","Booked my first (and last) Ryanair flight from Edinburgh to Dublin because it was a great price: £15 each way! But as I heard from everyone they always try to get you with fees. I wasn't able to check in online beforehand so I tried to explain my problem when I got to the airport two hours before the flight. They told me I couldn't fly unless I paid £70 to print off my boarding pass. There's no way I'm paying £70 for a £15 ticket. No other airline has such ridiculous charges. Steer clear.","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mikhael de Souza","Switzerland","2014-02-19","Barcelona - Las Palmas Feb 14 return Feb 18. Saying goes ""you get what you pay for"" with Ryanair you get less. Went for a weekend to rest and came back exhausted mainly due to a very uncomfortable flight. Advertisements everywhere stressed out staff plastic seats that won't recline.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Davis","United Arab Emirates","2014-07-03","Dubai-Singapore-Perth. Very disappointing. What has happened to Singapore Airlines? The standard of the aircraft was just not up to today's standards and that's not because I usually fly Emirates which is in another class altogether compared to this flight at the same price! The whole interior of the aircraft was that of the 1980's. The seats were old and didn't function properly entertainment screen was tiny dim (even on full brightness) and blurry. I flew economy but felt sorrier for business class where seats looked like they were out of the 1970’s. Yes there are some other airlines that are as bad but you pay for what you get and this flight was not cheap. Note: even low cost airlins these days have new fresh interiors albeit basic.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Pathmarueban Naidu","Singapore","2014-07-03","SQ919 MNL-SIN 24th June 2014. From check-in to deboarding the plane check-in personnel were good. Excellent customer service inflight meals were great. Singapore Airlines Cabin Crew are the best too. Will fly them anytime anywhere.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Alan Ford","New Zealand","2014-07-01","Singapore to Auckland SQ281 777-200. Can't believe Singapore still use this aircraft it desperately needs an overhaul tiny 6 inch displays no touch even with full brightness I was struggling switched to using my tablet instead. Seat rests do go fully up. Service was poor this time around Food normally in economy is ok to good this wasn't. Not a nice way to come back to NZ. will consider other options.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Holliday","United Kingdom","2014-02-17","6 February from Newcastle to Dublin. My daughter has just returned to her home in Ireland after visiting for a few days with her baby daughter. Why is it beyond staff to help a lady down the stairs with a bag and buggy. She asked for help at Newcastle and no one not even passengers offered to help her down the flight of stairs. There were ground staff standing around and still could not help. The staff checking the tickets were very offhand with her.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Burchell","United Kingdom","2014-02-17","February 2014 flights to and from Bristol and Lanzarote. Seats already allocated so no mad rush across the tarmac and both flights on time or nearly so. Not particularly great value as I couldn't book until late on but that's way it goes. Otherwise Ryanair got us there and back as per the deal.","","","Economy","","8.0","3.0","4.0","3.0","","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Matthew Anogeianakis","United Kingdom","2014-02-15","Manchester T3 to Rzeszów (FR3202) 28 Jan 2014. Rzeszów to Manchester T3 (FR3203) 8 Feb 2014. Recently used Ryanair for skiing holiday. Fantastic airline lowest fares in the market punctual recent improvements ie allocated seating no announcements after 9pm dimmed lights made my trip smooth. Cabin crew very friendly. Both inbound and outbound flights landed 20 minutes earlier.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Peter Britain","Australia","2014-07-01","MEL-JFK over three separate legs. Encountered crews ranging from good to excellent on these flights. Catering was mainly Book the Cook and very good (FRA food is never as good as most other ports). Choice of DOM or Krug and great wine selection. SQ are still close to perfect in first class.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Mumford Patricia","Australia","2014-06-25","The plane seemed to be extremely old and in need of upgrade. Flight SQ0324 Friday 6th June. In the past I have always praised Singapore Airlines for having more room in Economy than any other airline - I was evidently very wrong and I guess lucky in the past. I had bruises on my leg where I had squeezed out of my seat to go to the bathroom - the passenger in front had reclined his seat and I couldn't get out of my seat easily. Flight was so bad I cancelled my flight home with Singapore (and lost the money) rather than suffer that trip again I flew back to Melbourne with Qatar.","","","Economy","","1.0","1.0","5.0","5.0","3.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Davis Jennifer","United Kingdom","2014-06-20","Flew 30th May London - Singapore - Bali. First leg on the A380 double decker second leg Boeing 777200 series. Return flight 14th June as above but Singapore to London to our disappointment the aircraft was changed to a Boeing 777 300er series much prefer the A380. Cannot fault the service staff very polite did their job well - we were given plenty of drinks during the flight. Seating and legroom good with good choice of entertainment. All flights very punctual.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Ashton","United Kingdom","2014-02-13","Becoming a fan of Ryanair! Have to be honest we avoided them for so long but on the flights we have taken recently they cannot be faulted. On time in fact early on both times. Fantastic prices to and from Tenerife great service onboard. The time had come that there is very little difference between Monarch who we have used for years to fly to Tenerife except that you pay about 60% more and their flights are often delayed. Keep the improvement going and focus on Customer Service and you will have won 2 new customers. Looking forward to having the boarding pass on the phone which I understand is coming later in the year.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Michael Mulholland","United Kingdom","2014-02-11","I have just (a) checked in my wife for a flight to Dublin next week and (b) seen the comment that you can't check in more than 7 days in advance without paying. When I checked my wife in she was automatically offered check in for the return flight (with allocated seat) even though that is more than 7 days in advance. Be warned though in common with Jet2 and other airlines she did find that seat she was allocated was a middle one. As ever you get what you pay for.","","","Economy","","5.0","0.0","0.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Mason","United Kingdom","2014-02-10","After years of refusing to use Ryanair due to time/date constraints I had to book a flight with them today. I've also heard and did notice that they've removed ridiculous charges (for paying on line etc). However I've just noticed that I can only check in online 7 days before the flights unless I buy a pre-allocated seat. Because of my flight times this means I will have to find a place to print out my boarding pass while away. So yes it's an improvement that people can pre book seats but they have reduced the online check in time from 15 days to 7 if you don't pre book and pay for the seats. This will be the last time I book with them - I've not even flown yet.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Chew Daniel","Singapore","2014-06-20","7th June SIN-BKK 10th June BKK-SIN. Both were on A330s with on time arrivals. Something seems different with SQ now; The cabin crew now exude character and warmth. They're quick to start a quick conversation with you and go the extra mile to make sure that your flight is comfortable. Definitely heading back to being one of the best airlines in the world. Keep it up Singapore Airlines! Indeed a great way to fly.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Staal","Netherlands","2014-06-20","DPS-Singapore 28 May 2014. Excellent flight and service. Friendly and efficient staff. B777-200. Singapore - Amsterdam 28 May 2014 B777-200. Although old aircraft again very pleasant and comfortable. Staff very good. Flatbeds - we slept very well. Great flights great airline.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Gonzales Pedro","Indonesia","2014-06-20","I normally take China Airlines for my monthly flight from Surabaya to Singapore. I found that the departure time is nice but the return time is far too early in the morning so my travel agent advised me to use SIA sister company Silk Air for the return. Expecting something special as I'm paying more money I didn't find anything special except the extra amenities. The so called Singapore Ladies/stewardess that are heavily advertised are nothing special. Please prepare to be disappointed.","","","Economy","","5.0","2.0","3.0","3.0","3.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Jak Law","United Kingdom","2014-02-10","I have flown many times with Ryanair from both London Stansted and East Midlands to Valencia and never once have I had cause to complain all but two flights out of around 90 have been on time and those that were late were only around 20 mins late. The cabin crew have always been polite and smiling. This is a budget airline a point many miserable individuals seem to forget. You get what you pay for that said they need to scrap the allocated seating it doesn't work and is a real pain.","","","Economy","","9.0","3.0","5.0","2.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Jackson","United Kingdom","2014-02-07","Have flown MAN - DUB - MAN/LBA bi-monthly with Ryanair and have been very impressed every single time. First of all a flight 2 weeks in advance from the booking date for £9.99 one way can not be denied this is a brilliant price for an on-time flight on a virtually brand new 737-800. The one gripe I'd have is the allocated seating (something that most airlines use effectively). As a frequent FR traveller I pick the same seat every time unfortunately the common sense of booking and then finding your seat seems to have evaded some people as it turned into some chaos - so I'd advise to still get on the aircraft towards the front. Other than that I'm extremely happy to fly Ryanair again and again as the on-time no-frills cheap flights will always be too good to turn down! Follow the rules and you will certainly enjoy your flight.","","","Economy","","10.0","5.0","4.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","John Marles","Australia","2014-06-16","Flight SQ 308 9th June 2014. The worst business Class seat too wide no support hard as a rock. You can't sit comfortably in any position and it is pathetic to lie on. My back actually aching on arrival. Never again. Food lousy choice too small service without a smile and even then only when you asked. No pyjamas SIN to London and one meal served with no cloth at all. Used to be great. Flying back Emirates and saving $1250 per seat on top.","","","Business Class","","4.0","1.0","2.0","2.0","5.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Siauw Steve","Japan","2014-06-16","CGK-SIN SQ 967 / SIN-NRT SQ 638. CGK-SIN with a retrofitted 777-200. It has always been nice that SIA has meal options other than standard meal. I opted for fruit platter and everything was tasty. Smooth take-off and landing arrived SIN on time for connecting flight to Tokyo-NRT. SIN-NRT leg on B777-300ER with brand new interior. Tasty refreshment breakfast superb touch-screen IFE ergonomic seat comfy headrest. Two thumbs up as always!","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","3.0","1"
"skybus","/airline-reviews/skybus","Skybus customer review","M DeMuch","United States","2008-03-27","Columbus to Punta Gorda. Return leg was almost comical - seems they only have one moveable flight of stairs in Punta Gorda. Not good when you have two planes arriving at the same time. We got to the airport and waited while they deplaned and boarded the plane next to our plane. Well almost an hour later they moved the stairs to our plane - what was amazing was the incoming passengers on this flight were still sitting on the plane 60 minutes after they arrived! So we waited and waited we finally boarded and took off 90 minutes after scheduled departure time. Also note that there is no customer service center for this airline. They also have a very annoying practice of asking ""who on this flight got the $10 fares?"" We paid over $400 for our tickets - I certainly could care if the guy next to me paid over $200 less. This airline is just not worth it. The only thing going for it is if you're lucky enough to get one of the cheap tickets - any ticket priced over $30/leg I'd opt for any other carrier.","","","","","","","","","","","","1.0","0"
"skybus","/airline-reviews/skybus","Skybus customer review","Doug Jennings","","2007-09-19","FLL-CMH. the latest US start-up airline that is embracing the very low cost/high restriction fare - ala carte pricing for checked bags and everything for sale onboard model. My morning flight left Ft. Lauderdale on time and arrived in Columbus a few minutes early. I had checked in online and needed no assistance as i was not checking a bag. The friendly flight attendants offered a sales catalog after boarding and customers had a large selection of food and drink items as well as duty-free type personal items (jewelry/perfumes) also for sale. My return flight was delayed on landing and then reported a problem with the pilot's radio which was a surprise given that the airline operates a brand-new fleet of narrow body Airbus. Finally after a delay of more than 4 hours we boarded another aircraft that had arrived late from another city and finally made it home by 2:15 a.m. On this flight all entree items were sold out and only snack items were available to eat. Customers were not offered any sort of compensation for the delayed flight just apologies from the airport and inflight crew.","","","","","3.0","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Roberson","United Kingdom","2014-02-04","Me my husband and our disabled son went to Tenerife for Christmas. Going there was fine from Liverpool on our return we went to check in they had our names on the check in but we hadn't printed our return tickets. We were there 3.5 hrs before our flight they said we couldn't print them off they sent us back and forth. We paid £70 each then when we were getting on the plane the staff told us they couldn't help us with the wheelchair as they can only help 4 passengers. My husband and I had to carry our son down 4 flights off metal outside stairs. When we got to the plane there was no one there to take the chair off us I had to go under the plane myself and give it to the baggage handler.","","","Economy","","","2.0","4.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Holdsworth","United Kingdom","2014-02-04","First experience of Ryanair's new self proclaimed 'industry leading customer service'. Stansted to Tampere out 31st Jan return 3rd Feb. The allocated seating (on the return leg) was a big improvement. The seats are still bolt upright but at 6ft 3 I've never found the legroom to be that bad. This leaves us with the migrane inducing yellow the bright cabin lights and the constant procession of scratchcard sales and frankly annoying announcements about the still overpriced microwave food to moan about. They seem to have at least stopped the irritating soft drink adverts on replay. I guess Ryanair are an option if they are flying where you want to actually go but my own conclusion - as a relatively frequent flyer - is that there is no point in saving a little bit of money if it costs you a lot of time and hassle which on this trip it still did.","","","Economy","","6.0","2.0","3.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Marshall","Australia","2014-06-10","ICN-SIN-BNE. Both flights very poor service offered by staff if you could find them! ICN-SIN did not see flight attendants for a full hour after take off no offer of any drinks before take off or after. Poor selection of lunch offered - Braised beef with lentils! Staff hid behind curtain no offer of refills during a 5 hour flight. SIN-BNE - FA's were rude midnight flight there was no offer of any snacks during 8 hour flight and made to feel I was an inconvenience when asking for a drink. Breakfast meal (received 6 hours into flight) was rubbish. Have flown Economy with Singapore and it was fine. I thought flying Business Class was going to be an amazing experience -it was just terrible. Rude staff and poor service. Will never fly with them again as it was such a waste (of a lot) of money!","","","Business Class","","5.0","4.0","1.0","1.0","4.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Graves Kristian","United Kingdom","2014-06-10","LHR-BNE always had a slight fear of flying before this trip! This was by far the best service I have received on an airline. Any long haul flights I make in the future will always be with Singapore.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Dryden","United Kingdom","2014-02-03","As we don't like the free-for-all mess at the airport we booked Priority Tickets and reserved seats to Fuerteventura on 7 Jan 2014. All went well on flight over and as promised the flight was actually a bit early. On dep however we arrived at Fuerteventura airport to be informed that we check in at desks 20-22. We stood in queue for desk 22 and after 10 minutes one check in clerk sat in at desk 22. After 10 minutes she spent some time on the phone and several people moved from the other 2 queues to 22. Eventually after another 10 mins another clerk opened desk 20 and we moved over there. No priority check in just free for all. The flight was called one hour before time and we were all herded like sheep to our gate to watch the previous passengers getting off our flight! There was no allowance for priority passengers and we were all herded in together. What is the point of extolling extra cash from us for Priority booking if we don't get any value for it?","","","Economy","","4.0","3.0","4.0","2.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","William Chalmers","United Kingdom","2014-02-03","Flew Edinburgh to Alicante and return - flights both ways were punctual and there was a nice holiday atmosphere on board. Boarding was a bit slow on both sectors but once on board there were no delays. Cabin service was friendly and attentive - prices a bit of a rip off but the price the of tickets more than compensates. We travelled with hold luggage and golf clubs - luggage was delivered punctually at both ends. Given the excellent value for money I can't fault Ryanair and will certainly use them again.","","","Economy","","8.0","3.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Sivell","United Kingdom","2014-01-21","October 13 Luton to Beziers in France return. Jan 14 Stansted to Vasteras in Sweden return Skavsta Sweden to Stansted. Have had a couple of trips with Ryanair in last 6 months and have had no problems. The cost is so low that you have to expect service is going to be a little less than a national operator but me and my family had no complaints. Staff did their job and some were very nice yes I was worried that ticket bar codes would read OK as I didn't want to have to pay £70 extra for each ticket to be printed at airport. Just follow Ryanair rules double check your details and you should be OK. I took all my 5 grown up children away for the price of a single ticket on a national operator. Also Ryanair planes are all very new under 5 years old so safety should be good.","","","Economy","","8.0","4.0","4.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Genner","United Kingdom","2014-06-08","We flew from LHR - Singapore - Brisbane - Cairns then the same return journey. In general the service was good and we all enjoyed the food very much. There was a problem on the route from Singapore to Brisbane in that our seats were in the centre block and for some reason the crew kept missing us first we got no food (they ran out just as they got to us then started serving people around us but not us) and in spite of several attempts to get their attention they ignored us. Eventually my husband had to go down and ask them for food. The stewardess was very apologetic. I also noticed that when seatbelt checks were done on that flight they didn't actually look along our row. I witnessed a couple of people pressing the Call button and getting no response at least for quite a while. On the same flight the entertainment monitors were unreliable. Mine didn't have sound for a while and my son's just stopped working. The other legs of our journey were quite good and I was impressed that our luggage reached our final destination efficiently. I did find the legroom a bit cramped but that was more to do with the pillows and blankets. The main problem on the final leg of our return journey was a child a couple of rows behind us that just cried incessantly for almost 16 hours. Being a night flight we'd hoped to sleep most of the way but the whole section of the plane around the child was kept awake. There seemed to be no bassinets on our flight so no doubt the child had to try to get comfortable sitting on parents lap? The crew were no doubt also affected by the crying but what can anyone do in such a situation?","","","Economy","","7.0","3.0","4.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Chiew Robin","Australia","2014-05-29","Singapore Airlines in its heydays was the service and efficiency pacesetter amongst international airlines. Unfortunately it has lost much of its shine and has reduced itself to relying on price advantage to survive the onslaught by more progressive truly international airlines which are more in tune with today's international travellers. Case in point: during my last 2 trips from Melbourne to Singapore and back on First and Business Class 1) Cabin crews lack communication and English language skills most are not able to carry a decent mature conversation. 2) Male crews lack discipline and female crews rushing around like pre-programmed robots without genuine warmth. 3) Filthy leather seats and the lack of general cleanliness show up an ageing tired airline. 4) Second rate food even in First with badly stocked kitchens without essentials such as Soy milk for coffee and fresh chilli sauce for food. And the list goes on. Wake up Singapore the world has moved on.","","","First Class","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Hurley","Ireland","2014-01-21","I flew with Ryanair on 16th Jan 2014 and returned 20th Jan to London Gatwick from Cork. I must say from start to finish I found the staff excellent helpful and courteous. I had 2 very pleasant flights - no problem whatsoever.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Pat Walkden","United Kingdom","2014-01-20","Been flying from London Stansted to Murcia for a few years now and I must say that if you comply with all their rules everything should be fine we have not had any trouble always on time staff nearly always friendly enough flight number FR8027 and FR8028.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Linda Rollinson","United Kingdom","2014-01-17","I can not fault Ryanair I use them a lot and will keep on doing so. The biggest issue most of the people in the North West have is: there are no other airports in the North of the country that fly direct to Lamezia or nearby Blackpool would be fantastic Man or Liverpool. Come on Ryanair what's the problem give the customers what they want one a week would be great.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Lin","United States","2014-05-29","I flew SIA (B777-300ER) from Houston to Singapore (return) it was great. However for the first trip I ordered the seafood meal. It was very disappointing. One of the seafood meals (breakfast) was just eggs and a little bacon (it looked like a low calorie meal). On my return trip I opted for regular meals all were satisfactory. I will never order seafood meals from SIA.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Joel Ong","Singapore","2014-05-29","Flew on SQ856 SIN-HKG 388 and SQ871 HKG-SIN 772. The A380 was excellent as it's a brand new aircraft with new comfy seats and more legroom. Also the crew provides excellent service for my family. Food was pretty decent but the IFE could be improved. The return leg was an old 777-200ER. The service is as usual the SIA high standards and the interior and seats are well- maintained and not worn out despite being an old aircraft. In overall the entire experience with Singapore Airlines journey was splendid and worth the money will definitely fly the carrier again.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Lewis","United Kingdom","2014-01-16","Bristol-Alicante FR8297 2-6/10/13. Long weekend in Benidorm flew out with Easyjet and because of the time back with Ryanair. The free for all at the gate will stay long in the memory It was a very unpleasant end to the trip and we all vowed never to use this airline again.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G McGill","United Kingdom","2014-01-14","Regularly fly with Ryanair from Dublin to France and it works wonderfully. Listen to a lot of people complaining about the airline and really cannot understand why. Staff are usually pleasant although there is always the exception to the rule. It's always on time boarding and exiting is always efficient. Without this airline we and many others could not fly as often.","","","Economy","","10.0","0.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Simon Oakley","United Kingdom","2014-01-14","I booked a short break for two to Marrakech and living so close to Stansted airport bought two returns with Ryanair for a brilliant cost of £118 several months ago. As the trip date approached I received an email from them stating that the return flight time had been brought forward by 7 hours with no reason or explanation and a short one line of apology buried in the small print. As this was a 3 ½ day trip I elected to cancel and have a refund as I felt that it was unacceptable without explanation to curtail a short break like this. I re-booked with BA from Gatwick at an additional cost of £60 for two.","","","Economy","","1.0","1.0","1.0","1.0","","","","5.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Mejia","Philippines","2014-05-25","MNL-SIN return with 3 kids. Fantastic airline despite using old equipment (777-200) for the regional route. Kids meals very tasty that even my daughter who is a very picky eater had no problems finishing the generous portions. Specialised headsets for the kids as well as some activity materials too. IFE acceptable and adequate to keep the young ones entertained for the 3 hour flight. Well worth the money.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Andrew Rumpel","Australia","2014-05-24","SYD-MNL-SYD. Our first sector from Sydney to Singapore was good seat comfort was good food was good for economy IFE was average since it wasn't the SIA KrisWorld flagship system. Singapore to Manila was good flight A330 full flight. Security and boarding was slow (typical for Manila bound flights however) however it was SIA's Economy product seen on the A380. Returning back to Sydney the Singapore to Manila leg was on a older B777 aircraft with an old IFE system with loop programming food was good and seat comfort was good. Our final leg to Sydney was on an A380 on the upper deck. The flight wasn't full and the cabin crew during pushback invited us to come downstairs and check out an empty row so we got a row to ourselves and it was a very comfortable trip back to Sydney. IFE was good food was good however a bit disappointed with the continental breakfast which was essentially a fruit and muffin. Service overall was excellent same high standard that Singapore Airlines provides and the flights ran on time some flights arriving earlier than scheduled. Price was great and would definitely recommend SIA to anyone travelling.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Anastasiou","Cyprus","2014-01-13","I had to take 4 flights along with my husband over the Christmas and New year period traveling with others from Paphos to Dublin via Stansted. Unfortunately there are no direct flights from Cyprus to Ireland. My parents informed me of new flights starting from April 2014 from Shannon by Ryanair but unfortunately Paphos was not on the list yet again we seem to miss out in Cyprus! I really can't understand why Ryanair hasn't taken over the Irish route since Helios stopped and then Eurocypria stopped there is no airline covering this route. I've never had a problem with any staff member or been unhappy about the service.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Brady","United Kingdom","2014-01-10","Booked a flight from Birmingham to Trieste a few months back. Had an email last week saying this route had been cancelled. Advised to contact customer services. English seemed to be their 3rd language. I was paying for the call albeit Ryanair had inconvenienced me not the other way round. After 4 'phone calls I managed to get someone who both spoke snd understood English. The route in question was very popular but Ryanair want people to use Stansted and are gradually withdrawing services from regional airports.","","","Economy","","","0.0","1.0","0.0","","","","0.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Oscar Nyholm","Australia","2014-05-23","MEL-SIN - 777-300ER. The flight was ok but the service was amazing! The food was good the seat was good. It was a red-eye flight that was 7hrs and only 1:30hrs of sleep - it took 2:30hrs for dinner and 2hrs for breakfast. I would recommend that Singapore Airlines should do short meal services for red-eye flights.","","","Business Class","","7.0","3.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Philip Peace","Australia","2014-05-16","London to Sydney LHR/SIN on the 777-300ER with new business class and SIN/SYD on the A380-800 with the older business product. The food and service was superb. I used book the cook for both legs lamb chops on the second leg were memorable. Champagne was Bollinger. The new business seats are excellent but suffer from the requirement to place ones feet in a small pocket to sleep diagonally. If you can get the bulkhead seats do so as this avoids the problem. I got bulkhead seats for the second leg on the A380. SIA do not offer sleeping suits in business.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Moffatt","Australia","2014-05-16","I was very disappointed by the Singapore Airlines business class travel experienced recently. My partner and I flew from Australia to Europe and back with Singapore Airlines three sectors on the A380 and one on a B777. Surprisingly the B777 provided the more comfortable experience despite the lack of a fully flat bed. The seats on the A380 are extremely wide (which was the initial draw card and the reason for spending $1500 more than for Cathay Pacific) but you have to sit in them diagonally to reach the foot rest - this was comfortable for about 5 minutes. The beds in the fully flat position are quite comfortable but unlike other business class seats there is no smooth transition from sitting to lying - you are required to 'make' the bed. When in the bed position there is no comfortable backrest to allow you to sit comfortably - hence the large number of business travellers seen sitting cross-legged in bed throughout the flight! Furthermore the seats are leather but are very worn sometimes damaged and the headrests do not stay in position. There are no individual amenities kits (just an eye mask and some slippers) - a selection of items are available in the toilet cubicles. There are no pyjamas as on some other airlines. The service was highly variable. The worst sector by far was from Singapore to Heathrow. The staff were anything but attentive the bathrooms were unclean and food was dreadful. Garlic bread was cold and rock hard and the ""Book the Cook"" proved to be extremely disappointing. The lobster thermidore was a complete let-down and looked nothing like the pictures posted online by the airline and other travellers. The nut-encrusted veal was unfortunately the toughest and coldest piece of meal I have had on a flight and the ""crust"" was more like a soggy coating. That said the meals that were not pre-ordered were generally of very high quality. The entertainment system was excellent. Having previous travelled in Business Class with Qantas and Cathay Pacific I would not hesitate to return to these two in preference to Singapore Airlines in future.","","","Business Class","","4.0","2.0","3.0","4.0","5.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K McWilliam","United Kingdom","2014-01-08","Flew FR6621 / 6622 to Tenerife from Edinburgh (return). First and last time I'll use this airline - total rip off. Stood for an hour at Edinburgh check in then another 45 minutes at the gate in the hope my wife and I would get a seat together (why should we pay extra for this?). On board is a joke leg room and general scope of the seating is ridiculous. All cabin crew were rude and only wanted to sell things. We heard about the seat belt signs coming on for turbulence just before the trolleys come out and sure enough this happened twice on the way out and back apparently an old Ryanair trick. Return check in at Tenerife was ridiculous 5 Ryanair flights being checked in at one time through 3 desks that's nearly 700 passengers. No Ryanair staff on duty and no one is interested in what you have to say. Usual stampede for seats together again why should we pay for that privilege? Its standard with everyone else. More rude cabin staff on the way home which cemented not only ours but a lot more people on boards perception of Ryanair - never again.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Y Mirindi","Belgium","2014-01-08","BUD-CRL. It seems like Ryanair is doing a great job trying to change the bad image is has. Both flights on time leg room was much better then Wizz's A320's. Boarding was done very efficiently crew friendly and pilots were very informative.","","","Economy","","8.0","4.0","4.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Terry Teo","Malaysia","2014-05-16","KUL-Singapore-Dubai and return. The seat were spacious with good storage spaces but a bit dated due wear and tear. Crews were attentive food served was generous and the entertainment selection was good.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Teng Joon Seng","Singapore","2014-05-11","Excellent carrier everything is excellent. Steward/Stewardess are very polite and when I entered the aircraft I had a sense that everything is going to be excellent. Meals are excellent and captain announcements were very clear and aircraft cabin was new and modern.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Ton van Schaik","Netherlands","2015-01-23","Flown Haneda-Chitose and Fukuoka-Haneda in the new A330. Very good seats almost like business class seats. (2-3-2). Service on board was excellent. Drinks and snacks for a small fee (about 100 euro for a coffee). Will fly with them again when in Japan.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Z Beckett","United Kingdom","2014-01-03","FR555/552 Manchester-Dublin 30/12/13-02/01/14. I fly quite a few times a year but this was my first time with Ryanair so I was interested to compare. I have to say if you follow the rules that are made very clear to you well before departure you will have no problems. There were a few people who hadn't printed boarding passes or their cases were far too big for the cabin and they were moaning about being charged to check them in etc. Yes the fees for printing are totally ridiculous for printing a sheet of paper but just don't get yourself in that situation! I had booked an exit row seat for an extra £10 which included priority boarding. I have to say it was worth it especially being tall. I arrived at the gate 45 minutes before the departure time to see a huge queue waiting for the boarding to start. The priority boarding queue was empty so I walked straight down and waited for around 15 minutes. Then a member of staff came over and said would you like to come forward we are ready after my pass was checked the barrier for the others was opened. I boarded the plane first after a few minutes wait at the bottom of the stairs of the plane and got settled whilst everyone else boarded. I'm not sure if this system works if there is a bus to catch to the plane? One benefit of being nearer to the front of the queue is getting seats with family/friends and having space to store luggage as many people we struggling to find places for their luggage once the plane was filling up. The flight was comfortable and crew were fairly friendly but seemed in a rush to serve drinks and were quite sharp with a few customers who were asking for a drink of water. The people in front were drinking their own alcohol and were sharply told that they couldn't consume their own alcohol on board. Overall I found the experience far better than expected even though the service of other airlines isn't present but the price was far far lower! I would fly Ryanair again especially as their flights seem to have few delays and they are bringing in allocated seating.","","","Economy","","7.0","4.0","3.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Bradley Philip","United Kingdom","2013-12-30","I have used Ryanair every 4 days since July 13 and their punctuality and reliability has been excellent. Their service has improved less annoying announcements just the on arrival wake up call to go! Sometimes the on board entertainment is excellent. However I still travel extremely stressed I still wonder what will go wrong what will the staff find wrong. Top tip do not be mean pay extra for a reserved seat. Food pricing still a little pricey.","","","Economy","","9.0","3.0","4.0","2.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mark Wroblewski","United States","2013-12-29","My last trip with Ryanair was Modlin-Hahn-Modlin at the beginning of December 2013. Both flights were excellent. Each time I'm in Europe I indulge myself in city hopping. It's only possible thanks to Ryanair's prices. You get what you have paid for: Affordable and safe transport from A to B. Pros: Price modern planes efficient and friendly cabin crew. On time arrivals. Cons: If you have additional luggage you have to pay for it. Make sure your carry on meets the exact size requirements. Seats are a bit tight but for the price I paid I can live with it Comments: If you are budget conscious and adventure oriented definitely go with Ryanair. Really good airline to choose if you like to travel.","","","Economy","","10.0","4.0","4.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Jones","New Zealand","2014-05-11","Quick business trip involving 4 long haul sectors on SQ. AKL-SIN-AMS-CPH-SIN-AKL. First two on 777-300ER and return on 777-200ER. As always fabulous and consistent service and quality all round. SQ is refitting their 777-200ER fleet with decent Business class seats similar to those fitted to the 300's and A380's but they still have 4 or 5 aircraft's not yet done. Unfortunately I got one sector with one of these and they are bad after you've experienced their newer product. If you are unlucky enough to get one of these you probably won't know until you board see the seats and get that sinking feeling! Looking forward to them finishing the job as they appear to be using the old ones to NZ a lot!","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Julia Lim","Singapore","2014-05-11","Service standards are disappointing. My flight was on SQ 298 from Christchurch to Singapore in general for the price of the ticket I expected much better. Food was very poor. For someone with high tolerance in salty food the Chinese dinner meal (rice with pork in gravy) was very salty. Lamb stew served for lunch was undercooked. Choice of meals ran out for both lunch and dinner and entertainment systems were surprisingly outdated (compared to other airlines with touch screen and consoles SIA only had old fashioned consoles). Air stewardesses were decent but not the most helpful or courteous. Having flown SIA and other airlines like Emirates and even budget carriers in recent years I find that the standard of SIA has been poorly maintained and sad to say even though I am a Singaporean who would want to support the main airline of our small country the substandard flight service and appalling customer service I experienced this flight definitely does not live up to the price of its reputation and premium airline tickets. I would not be flying Singapore Airlines again.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Farel Silalahi","Indonesia","2014-08-08","Flew Tokyo Narita - Sapporo - Tokyo Narita. Flight from Narita was on time while from Sapporo to Narita was delayed for 1 hour. Overall flight was ok. Ground staff very professional.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Mark Woods","Japan","2014-01-08","I flew Tokyo-Sapporo-Tokyo. I was pleasantly surprised at the efficiency and professionalism of the staff. The crew spoke English. We departed and arrived on-time. The great price combined with the excellent service ensures I will fly Skymark again.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","E Krakowski","France","2013-12-23","Very pleasant flight from OKA to ISG. Relaxed but very professional and friendly staff. At least one member spoke English. Maybe the least full flight I have ever experienced (10% in a B767): I was quite surprised that they use such a big plane for this route but it seems they only use this model on this airline. I had to buy a luggage allowance since my checked bag exceeded 15kg but the fee was quite decent: 500yen. Same as for the drinks service: I remember coffee is only a 100yen (1$) nothing to be angry at.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Green","United Kingdom","2013-12-29","Ryanair never cease to plunge to new depths in customer experience. Always looking for a new way to con passengers into falling foul of a regulation so they can extort money to bring their cheap fares in to line with the proper airlines. This time we made sure we packed a bag within the regulations got priority boarding and then had a rude stewardess snap at us to remove the bag and coats from the over head locker to make room for (oversized) late boarders bags - then try and take my bag into the hold!","","","Economy","","","2.0","1.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mark Farrelly","United Kingdom","2013-12-25","Travel monthly Liverpool to Dublin the most recent the flight from Liverpool could not land due to storm force winds. The 3.20pm flight eventually left at 10.20pm - 5 euro refreshment voucher. We queued for the flight at 7.05pm but that was cancelled for technical reasons. Passengers were offered transfers to flights to Manchester or Birmingham or the 10.20pm flight. I suppose not their fault but instead of asking passengers who wanted to go to Manchester to go to one desk and the others at another desk I was told ""first come first served"". Strange thing was the late flight could cater for all the passengers who were going to Liverpool so the technical fault saved them a flight to Liverpool. The 10.20pm flight was a nightmare with about twenty males all drunk and swearing and having to be advised by cabin staff to behave to be fair there was no alcohol sold on the flight. I will continue to use Ryanair as they are cheap but when possible travel on early morning flights you miss the stag/hen/football fans. I am looking forward to the allocation of seats so no more stampedes for the departure gates and they are only doing what Easyjet and Aer Lingus currently do. On this trip can only score 4 but have had plenty of tens over the years.","","","Economy","","4.0","4.0","4.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","James Wall","United Kingdom","2014-05-10","Flew LHR to MNL - to give some context I've done pretty much every route to Manila in recent years usually based on price at the time. I found Singapore Airlines still to be a cut above the rest - but not perfect - and wouldn't hesitate to use again. Main leg on way out was on a modern 777 very nice and clearly more space than competition due to 3-3-3 layout - food all good and I can't remember any other carrier proactively offering so many drinks and refills in Economy. However the Singapore to Manila leg (and same coming back) was a much older 777 cabin with mediocre screens etc. Still no complaints as the equivalent leg on Malaysian (comparable due to distance) is on a real shocker of a 737. On way back my video screen was down for the whole flight and the staff asked me to stay behind to speak to the customer service team at Changi for 'compensation' - they gave me some kind of wallet which was a nice touch but not worth waiting behind on an empty plane for. Singapore to London on A380 upstairs - great flight and great space. All 4 flights were delayed which was frustrating but hey not the airlines' fault. Generally - the long haul legs very impressive the shorter flights average but overall far better than any other route to the Philippines. One frustration is security rules at the gate at Changi - confiscating water bought 2 minutes before at the airport which seems excessive.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Charles Kennedy","United Kingdom","2014-05-08","LHR-SIN. Check-in agent was extremely helpful - even though I was travelling on a reward ticket issued by TACA and booked through Avianca (a tortuous provenance one would expect to preclude changes) I asked at check-in if I could take the later 2230 flight instead of the 2100 I was booked on so I could get more work done in the lounge before the flight (and also as I prefer A380 to 777-300ER). Not only did he manage to do this but having done so he realised my bag had already been tagged and sent down the chute so printed a new tag gave me my travel documents then raced off to intercept my bag and re-tag it somewhere in the bowels of T3. Amazing effort (and obviously successful as my bag indeed made it on the right flight). SAS lounge pretty good nice view of the airfield action. Onboard SQ were using the hi-J config A380 with business class taking up the entire upper deck. My window seat was the last row and on it’s own between the rear exit just ahead and the galley just behind. Service was very nice as usual from SQ and again dispelled the myth that they are smiling robots as I had several nice conversations with different members of the crew. Food was a bit of a letdown (seafood and rice dish very bland) but the bed is so good it’s almost too comfortable - I slept so well that I had awful jetlag for a week arriving at 6pm incredibly refreshed left me hideously out of synch with the local time zone. I will manage my sleep patterns better and ask for some spicy sauce on the side of my main next time but SQ remain one of the best in the air.","","","Business Class","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Le Quesne","Australia","2014-05-08","In the last 2 weeks I flew from Perth to Singapore to Johannesburg back to Singapore then to Hong Kong from Hong Kong back to Singapore and finally home to Perth! All with Singapore Airlines. Every flight was quite simply the best I have experienced. I actually found myself looking forward to a meal on a plane. All aspects were fast efficient friendly and professional. Economy seats on the 777 are far better than any other airline I have flown IFE was very good with a wide selection all flights on time and onboard staff very good. Quite simply I can see why they are always rated so highly.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Joseph Walsh","United States","2013-03-14","Narita to Naha Okinawa recently. Flight was excellent. On time clean new aircraft and great flight crew. Check in and boarding no issues. Professional and friendly staff. Highly recommended for travel in Japan. I am a world traveller and have flown many airlines. Skymark is by far one of the best.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Rob Smith","Japan","2012-10-10","Haneda to Kagoshima return. Efficient and clean no-frills airline. You have to buy onboard refreshments (they only have drinks you'll have to bring your own sandwiches) but the staff were friendly so yes I'll fly them again. I recommend checking in as early as possible and asking for an exit seat: there's more leg-room.","","","Economy","","7.0","","","","","","","4.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","E Guitberg","Japan","2012-09-03","Fukuoka-Haneda-Fukuoka Fukuoka-Naha-Fukuoka. Good budget airline for domestic flights in Japan. Great value if you get your tickets in advance and easy payment options through the convenience store make it very convenient. The only downside is getting a refund if you choose to cancel your flight is notoriously difficult. Also no discount for flying round trip. Airplanes are no frills no food or entertainment but staff are professional and accommodating and flights are on time.","","","Economy","","7.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Kirwan","United Kingdom","2013-12-25","My mother 85 years of age travelled on 22/12/2013 from Dublin to East Midlands. I had requested wheelchair assistance she received the utmost care and attention from the moment she arrived at Dublin airport to collection at Nottingham. My sincere thanks to Ryanair and to their kind staff that tended my mother throughout.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Batista","United Kingdom","2013-12-25","Today Sunday 22/12/2013 I arrived at Manchester airport terminal 3 at 6.30pm. I was surprised by a big queue I was in that queue for about 10 minutes without moving anywhere a member of staff comes up and says (ladies and gentlemen we are evacuating to terminal 1 for security reasons) so I thought I was going to be late. I asked this gentlemen who said not to worry as all flights were delayed. When we got to terminal 1 after 10 minutes nothing had been said I went to see a member of staff and asked for information. I was told to sit and wait until I get a call. At 9.00 pm I went and asked again and I was told to wait 5 minutes later a lady came to me and asked if I was flying to Faro ans was told to follow her. There was when I found out I had missed the flight my plane had taken off at 7.45 pm. I fly with Ryanair regularly - very disappointed.","","","Economy","","","2.0","4.0","4.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Sangha","United Kingdom","2013-12-23","EMA to Reus FR6608 on 12/10/13 and Reus to EMA FR6609 on 15/10/13. I used priority boarding all good on time good on board service. No problems at all.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Montgomery","Australia","2014-05-07","We have been Silver Krisflyer members for 15 years at least and just flew Johannesburg to Singapore SQ479 26 Apr and Singapore to Brisbane SQ235 27 Apr and the disinterested and offhand manner of the staff was very noticeable. The females with one exception were unsmiling and almost snatched trays from us. During meal service flight attendants in the past always ensured the comfort of passenger dining by requesting the seats be upright but on these two flights I had to ask that this be done. Also there was a huge rush to get a stone cold awful breakfast served before landing in Brisbane - why? Then they missed the fact that a passenger in front still had his seat reclined for landing. We noticed similar problems on a return Europe flight last year.","","","Economy","","7.0","5.0","3.0","3.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Lau","Australia","2014-05-07","SQ222 SYD to SIN on Airbus 380 punctual take-off excellent in-flight service great seat cabin crews were very friendly and attentive. Singapore Airlines is a class above others!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","O Kelvin","Singapore","2014-05-05","Singapore Changi to Guangzhou Baiyun return. Stewardess were attentive and polite. Hot towel upon arrival. Food was excellent. Seats were comfortable. Good serving time and the drinks were great. Power sockets were found on the seats great for my laptop! Something that I have not seen on my previous trip to Taiwan with the local airlines there. Everything was taken care off and you know that you are in good hands.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Ton van Schaik","Netherlands","2011-12-07","Sapporo to Nagoya. Check-in and boarding very efficient. New airplane B737-800. Service onboard was ok although you have to buy your food/drinks. On arrival at Central Japan Airport luggage was already waiting for us on the belt when we came in the arrival hall. Will certainly fly them again when in Japan.","","","Economy","","9.0","","","","","","","4.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","G Sonde","Netherlands","2011-11-23","HND-CTS return. Check-in were helpful - didn't depart on time. Didn't expect much but to our luck on a new 737. Interior/lighting was very good a/c was clean and a good crew. They don't really speak English so that could be a potential error. Catering was pay per piece. Would fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Mark Carter","Canada","2011-05-28","Kobe to Nagasaki and Kumamoto to Haneda. Both flights on time. Used their website for booking - all you need to get your boarding pass is the credit card you used for the booking. They do have an English website but don't expect much or any actual service in English at check in time. On both flights I appeared to be the only westerner on board. Prices from their website can be very very cost effective - Y5100 to fly from Kyushu to Tokyo.","","","Economy","","9.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Gatos Spyros","Greece","2013-12-23","SKG-STN-SKG return flight Boeing 737-800. Full flights on both sectors. Clean cabin friendly crew prices a little expensive i think. Seats not so comfortable for a 3 hours flight and especially if the flight is full it gets worse. Overall a good experience if you get a good price.","","","Economy","","6.0","1.0","3.0","2.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Peter Driscoll","United Kingdom","2013-12-20","I have flown over 10 times with them! They provide a reasonably comfortable safe and above all inexpensive flight to a good variety of destinations and those who complain have usually griped over some issue they always had control over ie. printing boarding passes luggage allowance etc. Grow up people for heaven's sake recognise a great facility when you see one.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Tsagkalidis Nikolaos","Greece","2013-12-17","The first time I travelled with Ryanair my problem was that they were trying to find a way to make you pay 50 euros for your bag because it would not fit in their box so I paid them the 50 euros. Second time I bought extra baggage so to be in the clear. I Flew from Thessaloniki to Milan and it was ok they were still looking at your hands for luggage trying to find a way to charge you with something. On the way back from Milan to Thessaloniki I arrived at the gate at 7.10am (due to a general strike in Milan + an accident on the road) the plane was leaving at 7.25 am despite the fact I told that I was delayed due to unforeseen circumstances the pilot refused to board the plane 15 minutes before take off.","","","Economy","","","3.0","1.0","0.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Pauline Mary Vind","United Kingdom","2014-05-05","Left Heathrow on 21st February stopping in Singapore for 1.5 hours before flight to Auckland. I had the pleasure of flying for the first time not only to New Zealand from Heathrow but with Singapore Airlines. I just had to write to say how excellent my flying time was. I was made to feel safe secure welcome and as if I was the only passenger on the plane. Nothing was too much trouble. The staff were immaculate in all areas of appearance. A great flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Koh Chwee Lee","Singapore","2014-04-30","Singapore to San Francisco on 26 April 2014 which was a full flight. Before take off it seemed that some passengers were not assigned seats but the ground and cabin crew were on top of sorting things out. Food from Singapore to Hong Kong was pretty good but the food from Hong Kong to San Francisco was quite disappointing.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","3.0","1"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","N Lee","","2008-05-21","I was able to book online smoothly and easily. Service is no frills but competent. I did not find any particular language barriers during my travel and the rates are definitely way more reasonable than other bigger airlines for domestic Japanese travel. Checking-in and boarding were simple and efficient.","","","","","","","","","","","","","0"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","John Doe","","2007-07-22","Skymark Airlines has some serious issues with the call centre. It is impossible to reach an agent and any attempts to do so are met with having to allow the phone to ring more than 30 times to then listen to a recording to tell you to call back or be prepared to be put on hold to then be put on hold for up to 20 minutes to then be automatically disconnected if an agent does not take your call before the time limit is up. Very frustrating and the money saved is little compensation for the time spent in trying to reach an agent. Once an agent actually does answer the phone they are little more help than an automated computer that only would follow simple requests. This airline company would do much better to hire some staff to be able to think outside of the box.","","","","","","","","","","","","","0"
"skymark-airlines","/airline-reviews/skymark-airlines","Skymark Airlines customer review","Vincent Hui","","2002-02-14","Skymark is a low-fare airline in Japan. I flow from Tokyo Haneda to Fukuoka. The crew are very friendly and polite but cannot speak fluent English. The B767-300 is clean but I am very disappointed with their seats. The seats are very cramped and it is nearly impossible to move out from the seat with the configuration of 2-4-2. Although seats are narrow the price is extremely competitive.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Carl Trigg","United Kingdom","2013-12-17","My girlfriend and I arrived early and were treated to a lengthy queue at Stansted before a manic rush for seats ensued. Does the company not realise that not allocating seats will cause this? It flares up tempers and causes the whole plane load of passengers to be angry from the start. I stored my hand luggage in the overhead compartment and when I eventually got (semi) comfortable in my tiny seat I was asked by the cabin crew to move my bag from the overhead compartment to under my seat. I am 6.5ft tall and I explained this to the cabin crew that I would not have any room for my legs if I did this. Both the outgoing and return journeys were the same with absolutely no comfort whatsoever and incessant adverts being played to us offering to sell e-cigs or take part in exciting competitions. Any food on offer was overpriced. The return flight from Venice (the out of town airport) was akin to my Army days in Northern Ireland. Normally reasonable people cooped up like battery hens in a hot and stuffy room forced to stand for 2 hours waiting for Ryanair to sort their act out. After 2 hours the queue system we have ourselves put in place started to crumble and people began to flare up. Once the doors opened it was literally a stampede. Dozens of angry sweaty people paying for the privilege of running a race. I was exhausted by the experience. They have absolutely no regard for your comfort or well being.","","","Economy","","","2.0","2.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Whyte","United Kingdom","2013-12-16","Day trip to Bremen 10th December from Stansted. As ever Ryanair was punctual and efficient. It is a flying bus from A to B. There is no ceremony involved. Ryanair has a couple of simple rules about baggage and to have your boarding pass before you arrive. If you can't arrange something as simple as printing out a piece of paper and complain that you have to pay for luggage on top of your massively cheap air ticket to begin with then just don't fly with these people. I'm off to Morocco next from Stansted for less than £70 return. One small backpack well within the limits with a few pairs of jeans and some T-shirts rolled up neatly folded up colour printed boarding passes and remembering to sit on the right hand side of the aircraft to avoid the sun blazing through the window for the morning flight.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Davis","United Kingdom","2013-12-16","First time with Ryanair. Just me and my two young grandchildren we did have priority boarding but was still worried. Flew from Birmingham to Tenerife no need to have worried but was glad I had priority boarding more so on the return flight. Would use again.","","","Economy","","10.0","5.0","4.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","William Knight","United States","2014-04-29","Flight 25 April 19 2014 and Flight 26 on April 27 2014. My wife and I have flown Singapore Airlines before and have always been more than satisfied with every aspect of the flight. This trip was even better than in the past. The crew on both flights were exceptionally helpful since my wife had hip surgery recently and needed extra attention. We were accommodated at every turn during the flight. The American carriers could learn a lot from Singapore Airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Holmes","Australia","2014-04-28","We are long time Kris flyers our flights SQ 224 and SQ 866 7 April 2014 Perth - Singapore Singapore - Hong Kong there were no problems as was SQ 805 22 April 2014. Beijing - Singapore however SQ 223 25 April 2014 Singapore - Perth what a shambles full flight cabin staff were more interested in 'special meals etc'. Eventually after a 1.5 hour delay we were served lunch you read about staff not answering call button this happened to us eventually our call was answered there was definitely a problem. No coffee and tea was brought around eventually my husband took our meal trays down to the back galley only to be met with oh! We forgot! On leaving the aircraft - there was not one cabin crew member to be seen.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Jerry Krinsky","United States","2015-07-20","The plane was a CRJ operated by Skywest. I was warmly greeted at the door by a very nice FA. Service was excellent. The seating on the CRJ is 2-2 rather than 3-3 on the larger planes. The plane was very comfortable and quiet. No entertainment system due to the short flight.","CRJ 700","Couple Leisure","","SFO to SLC","10.0","5.0","5.0","","","5.0","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Neil Harvey","United Kingdom","2013-12-10","Tenerife to Manchester. Flight left on time and arrived 5 minutes early which they brag about on landing. Heavy landing at Manchester and hard braking as I believe there is an ""early turn off"" on the runway to allow them to get the gate faster and offloaded/onloaded quicker? First time I have used them for a while and the gaudy yellow and blue cabin interior is a bit hard on the eyes but the crew were friendly and efficient and the legroom and leather seats were better than the Monarch flight we flew down on. They will be better once they allow you to pre book a seat rather than the scrum to get on! Will use again.","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Clark","United Kingdom","2013-12-09","London Stansted to Fuerteventura out on 20th November and return on 27th. First time with Ryanair won't be the last. From the online booking priority boarding getting on getting off the whole experience was brilliant. Had a lot of negative comments from people before we traveled we found it hassle free and relaxing. Staff were friendly and efficient No complaints.","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Raoul Dasilva","United Kingdom","2014-04-27","Travelled Denpasar (Bali) to Singapore on SQ 943. This was a great flight. Gracious and charming service on a 7 year old 777-200 in the old configuration with comfy armchair style recliners. Delicious beef steak with great red wine and champagne. The cabin crew were professional and friendly. The IFE was very old fashioned but that was the only demerit otherwise excellent.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Steve Siauw","Indonesia","2014-04-27","SQ-011 Tokyo NRT to Singapore SIN on Airbus A380-800. Almost all seats on the economy class were occupied but FAs stayed professional and smart. Effective F&B services clean cabin good amenities acceptable IFE options. Two thumbs-up for SIA as always.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Chan Anthony Dominic","Hong Kong","2014-04-27","I am a Kris Flyer ""Silver Elite"" member and I have recently travelled the Suites from Hong Kong to Singapore. I enjoyed every moment of the flight. A nice glass of bubbles (Dom Perignon) was offered before take off. The cabin crews were very attentive and helpful on every aspect of my flight. The food was more than adequate for me. A nice touch when a head cabin service officer apologized to me about the delay when the flight took off behind schedule from HKG was due to late arrival to HKG from Singapore. I'll recommend this airline.","","","First Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","L Eriksson","Sweden","2015-04-23","I am a regular flyer but only had my first experience with SkyWest last week on a flight from Milwaukee to LaGuardia. Unfortunately I have to say it was the worst experience I have had with an airline. I booked the flight via Delta who did not include baggage in the ticket price and would not allow me to pay for this immediately - I had to wait until it was time to check in. Very inconvenient. They then proceeded to rescheduled the time of the flight about four times. As a result I had to call them to reschedule to a later flight which resulted in my missing several hours of my NYC vacation. The later flight took off as scheduled but was very old and had the smallest seats I have ever seen and I am a small person. Safety is clearly not a priority for this airline as the flight attendants did not explain what to do in case of an emergency and by checking the safety card I discovered there were no life vests or life rafts on board. In the event of us landing on water we were to use the seat cushions to stay afloat! Considering this flight crossed Lake Michigan and Lake Erie and flew over the Atlantic before landing at LaGuardia I find it baffling that they would even consider not having life vests on board.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","A Bastien","United States","2015-01-05","LAX to SMF on 12-10-14. Small regional jet economy but in an exit row with more than adequate legroom. Uneventful flight decent airline would fly Skywest again.","","","Economy","","7.0","3.0","4.0","1.0","1.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Richard Lateano","Spain","2013-12-09","The bad press surrounding Ryanair proved to be totally unjustified on my round trip Madrid-Cagliari-Madrid. Check- in and security was the quickest and most polite ever (especially at the dedicated check-in/security at Madrid. Boarding was orderly and uneventful (both in Madrid and Cagliari). We left on schedule and arrived early on both segments. The flight attendants were professional polite and friendly. No negative comments at all and I'll be only too happy to fly with Ryanair again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Boy","United Kingdom","2013-12-09","We returned from Gran Canaria to Stansted on the delayed flight (by 2 hours 20 min) on 7/8 December. The passenger next to me was drunk (shouting and carrying on) when he got on the plane. He then drank at least 10 miniature Bacardis and Pepsi supplied enthusiastically by cabin staff. Mercifully he fell asleep but did not fasten his seat belt during landing although he then stood up while the plane was still moving quite fast. There was no inspection of seat belts by cabin staff before landing nor was he told to sit down. Our seats were near the emergency door where passengers are supposed to assist with evacuation. He was a big man who was in no state to assist and would have been a serious hindrance if there had been an emergency. Clearly the policy of the cabin staff is to sell as much booze as possible and not bother with basic safety or the comfort of other passengers.","","","Economy","","2.0","4.0","1.0","0.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Smith","Australia","2014-04-27","I have been on many business class trips all lovely but Singapore Airlines tops them all. Their cabin crew are friendly and always smiling the meals were excellent the seat was huge and IFE was excellent. The lounge in Singapore was the best I have been in. For the 25 hours it took to get from Sydney to Paris I enjoyed every second what I liked the most was the express passes at Sydney International Airport skipping the queue at customs. I don't usually fly on business trips with the kids but they loved it too!","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Obermann","South Korea","2014-04-27","Flew with family ICN-SIN-DPS and back. Food was very tasty (for economy standard). Entertainment selection is very extensive. Cabin crew service and safety attitude is above standard. All flights were on time.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Stephenson","United Kingdom","2014-04-23","Singapore to London Heathrow on 17th April 2014 at 11.30pm. The best seats on any airline would be in a child free cabin having just returned on another flight having to endure 13 hours listening to a screaming child I think all airlines should ensure children/infants are in a separate cabin.","","","Economy","","2.0","3.0","3.0","3.0","3.0","","","2.0","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","A Bastien","United States","2015-01-05","SMF to SLC - premium economy on Delta's regional carrier Skywest. In my experience seats on Skywest are more comfortable than the ones on Delta's larger aircraft. However the recline is minimal. Pleasant flight on time flight no food for purchase.","","","Premium Economy","","8.0","3.0","3.0","1.0","1.0","","","3.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","A Bastien","United States","2015-01-05","SLC to OKC. My spouse gave me her first class (upgrade) boarding pass. I can't comment on value for money because this was a free ticket. However first class was disappointing no food served or available for purchase on a flight that boarded at 1:20pm. (we had a one-hour layover). The seats were wider than those in EC and with more legroom. I'd fly Skywest again but would not pay for a first class ticket. Other than the lack of food the flight was pleasant the FAs attentive and courteous.","","","First Class","","7.0","5.0","4.0","1.0","1.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Boy","United Kingdom","2013-12-04","I choose the cheapest flights and most convenient schedules available when travelling from Ireland and UK to other European destinations. Approx 9 times out of 10 the winner seems to be Ryanair (price and timing are great). When I choose EasyJet or Aer Lingus I'm delayed 9 times out of 10. Do you want luxury? Do you want 1hr to board a plane? Do you want 1 hr to disembark a plane? If the answer is yes then simply don't choose Ryanair! Are you someone who has several bags? Are you someone who complains and tries to inconvenience others around you? Are you someone who takes 1 flight per year? If so then don't fly Ryanair - and do the rest of us a favour. Let's be realistic. Who gave Europe cheap flights? Ryanair.","","","Economy","","10.0","4.0","2.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Hewitt","Ireland","2013-12-04","Use Ryanair on the Leeds Bradford flight often find them a great service very clean and good value for money. Great timing for onward connections.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Majella Kilcommons","United Kingdom","2013-12-03","Not a family friendly airline can not get seats together unless you are prepared to stand in a queue for 50 minutes before your flight. Trying to find a place to store hand baggage next to impossible we flew with easyJet this summer and had a much more positive experience maybe someone from Ryanair should try an easyJet flight and see how passengers should be treated.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","U Ashwathy","Singapore","2014-04-23","I am a fairly new traveller with Singapore with 7 trips in 2014 usually from Singapore to and from my homeland India or my office in Germany. Today returned from my short Easter vacation with a round trip Pune-Mumbai- Singapore in Business class on 421 and 422. Spacious seats with extendable leg space for sleeping. Excellent Service - offered blankets and head rest within minutes. They serve the best inflight fresh food. You must not miss their 'Book the Cook' option and their speciality is the delicious Lobster Thermidor. Staff pronounced my difficult name correctly and the stewardess offered to fill in my landing visa form my luggage was already towed in advance to my waiting car so I wont have to wait at the terminal after my flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Harper","United Kingdom","2014-04-22","SQ 321-31/3/14 SQ 297- 1/4/14 SQ 298 - 17/4/14 SQ 308 - 18/4/14. Just returned from a trip to New Zealand and was very impressed with the level of service and efficiency. I would have no hesitation in travelling with Singapore Airline again or in recommending them to others.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Bill Hennigh","United States","2014-08-15","SkyWest does not honor American Express/Delta free baggage deals. They are the only carrier in and out of some destinations like West Yellowstone. As a result even if you get your free checked bag from your original departure location/Delta flight you won't get it on the way home. The SkyWest ticket counter employee at West Yellowstone actually thought it was funny. She laughed at me when I complained. This was a ""Delta"" flight operated by SkyWest.","","","Economy","","","","","","","","","1.0","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","L Mackay","Australia","2013-04-02","Traveled from Kalgoorlie to Perth. Aircraft used was a Fokker 100. The check-in was extremely quick. As always the plane was tidy and well kept the flight attendants are always polite and tidy. Skywest seats have more space then rival airlines on this route and are comfortable too. The flight included breakfast and unlike the rival airlines on this route you are given more then one option to choose from and a variety of drinks to select. I would recommend Skywest.","","","Economy","","10.0","","","","","","","4.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","A Plug","Australia","2013-01-25","Perth-Kalgoorlie same-day return. F50 outward F100 return. Quick and efficient check-in. Aircraft ageing but clean and well-kept inside and out. Seats reasonably comfortable for tall people. Ground and cabin staff friendly cheerful helpful and very professional. Was promised breakfast but only a snack provided. Ticket prices quite expensive even considering late booking.","","","Economy","","7.0","","","","","","","1.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Peter Smith","United Kingdom","2013-12-02","Flew LPL-BCN 22-25 Nov. Pre-booked seats took 10kg in a cabin sized bag fantastic flights great crew arrived early both ways. Flown with Ryanair 5-6 times and have never had a problem with them as long as you know what to expect all for £70 return.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Smith","United Kingdom","2013-11-29","We flew from Lanzarote to Glasgow Prestwick on Wednesday 27th November and had a very pleasant flight. The plane was on time and the cabin crew were most helpful and pleasant going about their duties with courtesy and a smile. The flight out went smoothly but the cabin crew were not so happy in their job. We have found that if you adhere to Ryanair's protocol you should not incur any problems and it is certainly quite a bit cheaper than Thomsons or Thomas Cook and based on this flight it couldn't be faulted for what you paid for.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Dimancescu","United States","2013-11-29","Bari to Stansted (Nov 24) - without access to a printer my wife and I arrived at Bari airport for the flight minus boarding passes. We were told that a Euro 70 per person would be charged to print the boarding passes = Euro140 total. This is nothing less than fraudulent.","","","Economy","","2.0","2.0","1.0","1.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Kimberley","United Kingdom","2014-04-19","Flight 305 1/3/14. I have flown with them before but quite few years ago so assumed they would of gone downhill like so many airlines but what a pleasant surprise nothing had changed! Great service from the cabin crew comfortable seating really nice food and best of all a brilliant IFE system. I have flown with Cathay Pacific and Malaysian a lot and they are good but no where near the same class as Singapore.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Choi","Hong Kong","2014-04-16","This is my second time travelling with SQ. This time it was HKG-LHR with a transit in Singapore (SQ856 and SQ306). The trip was excellent in all respects especially the catering and the seat which has footrests unlike CX (which I found to be much needed on 13 hour flights). However the transit in Changi was confusing as it is against convention in the way that arrivals and departures are in the same area and I was trying to find somewhere to go through immigration again which turns out to be at the gate itself. Also the A380's on both trips had a good variety in their IFE despite not being touch screen because the remote controller was not always responsive. I loved the rear economy section on the upper deck of the A380 it was cosy and small meaning less noise and less people knocking against you when you are trying to go to the galley or bathroom. The purser was great trying desperately to look for the other meal option from the downstairs cabin after it ran out on the upper deck. In a nutshell a well deserved 5 star airline and something that is a class above Emirates.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Liam Waddill","Australia","2012-05-20","Perth-Busselton on Fokker 50. Terminal was new clean large and attractive. Quick check-in. I lost my boarding pass but was re-assured it didn't matter (which was a great relief)! Cabin crew were easy going and polite. Aircraft spotless. Small snack (rice crackers) and water were served. Very quick flight and comfortable but forgot to go to the toilet and didn't have the chance to get up as it was so quick! Arrived early with a smooth landing. Great information given by pilots (altitude weather) fare was $104.","","","Economy","","9.0","","","","","","","1.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Liam Waddill","Australia","2012-05-01","Busselton-Perth on F50. Check-in great and nice baggage allowance. Fare was $92. Delayed landing at Busselton but made up time in air. No food - was a disappointment. Only water served. Cabin crew didn't smile and made little eye contact. Comfortable flight. Toilets were pretty average. Pilot made great clear announcements. Aircraft in great condition the cabin had no mess and a nice magazine to read.","","","Economy","","8.0","","","","","","","1.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Mark Paulton","Australia","2012-02-09","PER-KFE-PER Fokker F100. Alliance charter F100 on the way out to Cloudbreak. Cabin very old and worn out. Not surprising for mining charter flights. Breakfast not bad usual cold breakfast/cereal affair. Flight time nearly 2 hrs. No IFE or magazine. Return 5pm and F100 again. SkyWest aircraft this time. Meal was a very small snack but we landed at 7.15pm so dinner would have been more appropriate. Magazine provided but no IFE. Crew polite and easy going. Drinks were good and plentiful no alcohol unless purchased. Advice - don't sit in the last three rows as they aren't ""window"" seats as they are blocked by the engines and the noise is terrible.","","","Economy","","7.0","","","","","","","4.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Anna Kleinzahaler","Switzerland","2011-12-18","LAX to San Diego having flown into LAX with Delta and this was the connecting flight. Timetable for this flight allows 50 minutes but in reality it is nearer 20-25 minutes. Nice little Canadair jet very bright and clean inside. Left on time and arrived early. Two cabin staff seemed to be playing good cop bad cop. No drinks offered because it seems the flight is not long enough. Its a great little flight that does not climb too high and so you get a splendid view of Los Angeles. Once the plane was parked up we had to walk along the apron to the terminal building. Slightly longer wait then I had expected for so few passengers to get my luggage from the carousel.","","","Economy","","8.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Bateman","United Kingdom","2013-11-28","Out 22 Nov back 24 Nov. Flight number 2436 outbound and back flight 2435. My wife and I went on a weekend trip to Krakow. When we were told to board the plane for the return flight we got out onto the concourse but the passengers on the incoming flight were still on it! We stood in pouring rain waiting. What a shambles. Never again.","","","Economy","","1.0","1.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Steve Nobel","United Kingdom","2013-11-28","Felt ripped off by Ryanair. Bought a return ticket from London to Dublin. The cost was £119. I clicked online to take one bag costing £15. When I got to the airport they said no bag had been prepaid. I did not check properly and just assumed the bag was pre-booked. So Ryanair said it would cost £60 to take my bag on the plane. I paid and got a receipt and was told to show the receipt if there were any problems. Guess what happened when I came back? Yes I was again told that I had no bag booked on the return flight and it would cost 60 euros.","","","Economy","","","2.0","3.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Molyneux","United Kingdom","2013-11-27","Dreadful staff at Tenerife South two flights Dublin and Manchester queuing together and only one staff member. Had to pay for extra weight after we paid said we could have purchased a Ryanair bag to put items in from case. What difference would that make as the weight would be the same to go on the flight. Dreadful staff on board aircraft - very rude. Instructed all to stay in our seats with seat belts on most of the flights even we had no turbulence just so cabin crew could walk the aisle. Will never fly with Ryanair again and that was said by most customers on that flight.","","","Economy","","1.0","3.0","1.0","0.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Chun","Thailand","2014-04-15","Just completed a return trip BKK-IST in biz class on 777-200 retro fitted. What a great way to fly! Service was excellent got addressed by name on all 4 sectors and food was generally high standard overall. We tried the 'Book the Cook' Service and ordered their famous Lobster Thermidor. It was very good. The waffles unfortunately were terrible. The seat itself is very wide and not too bad for sleeping if you sleep diagonally. It was my first time in the seats and I didn't realise that the seat back didn't go back flat the full width of the seat. Perhaps the only disappointing thing would be the KrisWorld Entertainment System - it wasn't as extensive in selection of movies as say Cathay Pacific. The lounges were very good especially the Turkish Airlines one in Istanbul - incredible!!! This was a FF Points trip -if only we could afford to fly like this all the time.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","V Cardinale","Australia","2014-04-13","I travelled using Singapore Airlines on the weekend returning from Phuket and I must say I am nothing but impressed. The staff were extremely helpful and friendly the plane itself was comfortable having ample room to stretch out (with two children that can be a bit hard). The flight was smooth and comfortable. I would highly recommend using them I have used them previously and have always been happy with their service.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","J Taylor","Australia","2011-07-05","MEL-PER Via Kalgoorlie. XR22 Fokker 100. Due to not being able to locate the crew the flight was delayed by 1 hr at Melbourne. Due to strong winds between Melbourne and Kalgoorlie the flight was diverted to Adelaide to pick up extra fuel. The 5h20m flight turned out to be nearly 7 hrs. These tickets were extremely cheaper than the major airlines. Check-in was simple at Melbourne airport and the flight was extremely good. The Flight Attendants were down-to-earth and worked well for the full flight including the stops. They brought around food many times during the flight. Apart from this unexpected stop i would highly recommend Skywest for the Mel-Per route.","","","Economy","","7.0","","","","","","","4.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Nathan Xu","Australia","2011-05-28","Fokker 50 from Perth to Geraldton and Geraldton to Perth. Great service by cabin crew food provided was great. The disadvantage of Skywest flight right now is its delay. All my flights were delayed but mainly due to the small terminal of the airport. In addition the flights on this flight is very expensive due to lack of competition.","","","Economy","","9.0","","","","","","","1.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","H Ersoy","Australia","2011-02-11","SLC-FCA-SLC Delta connection branded CRJ200. Both directions crew was informative and friendly. Aircraft well maintained and clean. I can't complain about the service we received in 1hr 30min flight. Check in people at SLC are very busy with constant Skywest-Delta Connection flights leaving but efficient.","","","Economy","","10.0","","","","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Laura Sabaini","Italy","2013-11-27","Flight 6366 Barcelona to Bergamo 24th November 19.20. Bag check point. I did this check 3 days before in Beragamo: the bag was the same and fitted perfectly at Bergamo. Today mysteriously didn't. Inside the bag there were exactly the same things. The rude hostess not only wouldn't help but told me that it didn't fit because I had filled it too much. I paid 60 euros in bag fees. In a long row only my bag was checked and other passengers noticed that there were other cases far bigger than mine - which weren't checked. Once on board those bags didn't fit in the overhead locker and the crew put them in the hold at zero cost. This is outrageous. I will never use this company again.","","","Economy","","","1.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Birman","United Kingdom","2013-11-27","STN-TLL. It's a revelation traveling Ryanair with a checked bag in which case there are no worries about being weighed gate-checked paying fees etc. Ryanair's Stansted terminal is really nice and has plenty of seating shops etc. unlike a lot of newer budget airline terminals. The airline's service has improved on-board staff have always been friendly and involved and I was lucky to get a bulkhead seat so there was enough legroom this time too. Can't beat for the price.","","","Economy","","8.0","3.0","3.0","0.0","","","","4.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Elaine Flack","United Kingdom","2015-07-30","We booked our holiday through Monarch but it was not clear from their website that we would be travelling with Small Planet. Was a bit sceptical about flying with a company I had not heard of before. We needn't have worried. When we checked in we were able to book extra leg room both ways for about £20 per person, each way. The seats were good. The crew were also very helpful, friendly and always smiling, something some other airlines lack. Food was ok. Would travel with them again.","","Couple Leisure","Economy","London Gatwick to Skiathos, Greece","9.0","5.0","5.0","4.0","","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Darius","Singapore","2014-04-11","Flew from Melbourne to Singapore on a Boeing 777-300ER. Entertainment options available were aplenty. Excellent service from the cabin crew. Who knew this tiny little country could produce one of the world's best airlines. Can't wait to fly with them again soon!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Hanvey","United Kingdom","2014-04-10","Manchester UK - Munich - Singapore - Brisbane and same for return. Very friendly crew very welcoming and helpful. Hot towels before take off nice food and a good range of snacks available at any time. Good range of TV programmes and films that keep you entertained. Blankets socks and headphones provided on each flight. Seats not particularly big with only slightly more leg room than a short haul flight but still fairly comfortable. Always on time with no problems/delays. Overall a great airline with a great service! Would definitely recommend.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","B Vincent","Australia","2011-01-02","Perth to Albany F50 early morning flight. Check-in well staffed so no waiting. Aircraft in good condition for its age and seat pitch generous. Friendly crew and a reasonable cooked breakfast served on this 1 hour flight. Departed and arrived ahead of schedule. Excellent service - my only gripe was the fare $201 is a lot for a 400km flight. More than half the seats were empty - they would surely fill more seats if they kept the price down.","","","Economy","","8.0","","","","","","","1.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","B Vincent","Australia","2010-09-03","Darwin-Perth via Kununurra and Broome. Light food and beverage served on each leg by friendly and hard-working cabin crew. Aircraft interior trim was a bit worn but the seating was the most generous and comfortable I can remember in an economy cabin anywhere ever - this is how it should be! All up the flight took nearly 6 hours and we had to stay on the plane during stops but I would have had an expensive extra night in Darwin had I flown with anyone else. I got a very good fare booking well in advance but fares shot up to over $800 a week before - perhaps they should review this pricing policy because the plane was less than half full on 2 of the sectors.","","","Economy","","9.0","","","","","","","4.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","M Tay","Canada","2010-08-26","YEG-SFO return economy. We were placed in the exit row of the CRJ-700 on both flights. I'm not sure if this was pure luck or because of our FF memberships. Consequently we found the leg room excellent. The flight and cabin crew were good. The only beefs we had with SkyWest was that they charged for checking in our bag. We were not made aware of this charge before checking in.","","","Economy","","7.0","","","","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Hepworth","United Kingdom","2013-11-25","This was the first time we had flown with Ryanair flying from Leeds Bradford to Corfu. We had heard so many negative comments about this airline but we speak as we find and everything about this airline was excellent. We pre booked our seats and when we approached the seats they had reserved on them. We have never had so much leg room we also found the seats to be comfy. The aircraft left on time and arrived in Corfu early. When we landed we had a trumpet played to us apparently this is always done when a flight arrives on time or is early. The plane was spotlessly clean and to be quite honest looked brand new. The people working on the plane were extremely courteous and very very smart. I would not hesitate in recommending Ryanair to anyone.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Boyce","United States","2013-11-22","Nov 14: flight 6374: Barcelona to Paris Beauvais. Under no circumstances should you fly this airline. They offer a cheap up-front cost because they look for any and every way to charge you on other items. No boarding passes printed? 70 Euros each. Extra bag? Not a chance. 25 more Euros. Bag over the weight limit? 20 Euros per kilo. Water on the flight? Nope - must buy it. Sitting through odd sales pitches (i.e. 2014 Girls of Ryanair Calendar) during the flight? Sure - those are free.","","","Economy","","","3.0","4.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Steve Winstanley","United Kingdom","2013-11-21","This was our first flight with Ryanair and it wont be the last. We as a family flew Liverpool to Dublin return out early morning the flight was exactly on time the plane was clean the crew friendly and we got seats together so no complaints. On the return we were delayed by 2 hours due to fog (no fault of the airline) this time a full flight but still got seats together. We paid a very reasonable price and got a very good service what more could we ask?","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Grahame Malin","United Kingdom","2015-07-26","We booked through Travel Republic and had never heard of Small Planet Airlines so looked at reviews. Their website was clear, concise, helpful and gave us the confidence that flying with them would give us no worries. Modern, clean aircraft, friendly, hard working staff. A very pleasant experience. ","","Couple Leisure","Economy","Manchester to Kefalonia","8.0","4.0","5.0","4.0","","5.0","","4.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","john Witherden","United Kingdom","2015-07-19","If you like to have decent leg room on a flight think before booking with this airline. Also, we did not know it was an indirect flight home until we arrived in Skiathos.","","Couple Leisure","Economy","Skiathos to Gatwick via Volos","2.0","1.0","3.0","","","3.0","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Piddick","Australia","2014-04-07","SYD-SIN-BKK return. SQ232 and 231 on A380 and SIN/BKK sectors on A330. Having flown with the rest I have now again flown with the best. Return flight SIN to SYD not full - was seated upstairs and upon request was granted exit row seats without fuss. Everything about these flights was near perfect and yet the fares paid were no different from the other airlines. Most pleasant relaxing flights with nothing more needing reporting. Definitely a cut above the rest.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Thordarson","New Zealand","2014-04-06","BKK-SIN 25th March. After having to endure a flight from Copenhagen to Bangkok with SAS Scandinavian Airlines the Singapore flight was like ascending from hell to heaven. The contrast could not have been greater. Wonderful service great food and excellent entertainment. Singapore Airlines really care about their customers and it shows. Definitely worth every penny and highly recommended.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Thordarson","New Zealand","2014-04-06","SIN-AKL 28th March. Very nice smooth flight. A printed menu good food a great entertainment system. The 777 is not the most spacious aircraft but never mind at least Singapore Airlines have the brains to stick to a 3x3x3 seating arrangement and do not push it to 3x4x3 like some others such as Air New Zealand do. (In my opinion there should be some international law that forbids this practice because the cramped isle compromises safety.) The service and entertainment made up for the lack of space so I would still rate it as a 5 star experience.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","A Jalandoni","United States","2010-08-10","BUR-SFO. I flew First Class on a new CRJ-700 with excellent service. Flight crew professional and friendly. New seats on the CRJ very comfortable. More so than some of the larger domestic aircraft. OJ or water offered prior to take off from the flight attendant. Pillow and fleece blanket supplied. This flight exceeded my expectations for a regional flight. Returning was equally as good.","","","First Class","","9.0","","","","","","","4.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","D Woltersdorf","Australia","2010-06-17","PER-DRW-KNX-PER. All flights were fantastic heaps of legroom and complimentary meals with tea coffee or juice. Soft drink and beer available for a small charge. Complimentary newspapers on all seats too. The F100's seem to be aging a bit. Not bad at all for a local airline reminded of Ansett service.","","","Economy","","9.0","","","","","","","4.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","F Coleman","","2010-02-26","This was great for a low cost 55 min flight. Flew Perth-Albany and return. Check-in was fast large baggage allowance and check-in women was attentive. Boarding call clear and we were boarded within 10min from the call. 2 flight attendants for a small Fokker 50 (prop plane) great seats with good leg room and recline. Served a meal of great food. On the way back I was surprised that there was no security check at all! What great trust the airline/airport (Skywest is the only airline to fly to Albany) has in there passengers! On the way back they served a chicken sandwich with carrot cake and cookies! Only problem I had was that it was in plastic containers.","","","","","5.0","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Rob Bloom","Switzerland","2013-11-19","Value for money was great. No on board entertainment no services at all. But I didn't expect any of them. So if you only want to flight from point A to B Ryanair is perfect!","","","Economy","","7.0","3.0","3.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Bardon","United Kingdom","2013-11-14","Smooth faultless 2 hour flight with Ryanair from CCF to JLA friendly cabin crew more importantly on time. Pretty much what you'd expect from Ryanair really.","","","Economy","","10.0","3.0","3.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Mills","United Kingdom","2013-11-14","Vilnius to Leeds/Bradford Oct 18th. My complaint is about the airport departure experience. Being a party of 5 with a baby we paid for priority boarding. What this meant in practice was that we had the pleasure (!) of standing at the head of a queue for about 75 minutes. The flight was about 30 mins late arriving and departing which must have been known by the departure gate staff yet they made no attempt deal with the queue that formed either by telling people to go and sit down while waiting or delaying checking people through the gate. I have written to Ryanair but am awaiting a response as I write. I can't rubbish them completely as the flight was relatively comfortable and onboard staff were quite pleasant. I understand Ryanair is to introduce a policy of seat allocation this should stop a lot of the problem we experienced though not the part where airport gate staff let passengers through the gate over half an hour before departure.","","","Economy","","5.0","4.0","3.0","3.0","","","","3.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","G D Baker","United Kingdom","2015-07-18","Skiathos holiday 05/06 to 19/06/15, flights booked 03/04/15. Flight times changed on 26/05/15, now approximately 2 hours later. Checked online flight departures from Gatwick South on the day before flight - no Small Planet flight listed. Got travel agent to check flights and they confirmed as advised on 26/05. Checked in okay but boarding pass wouldn't allow us through the automatic gate, pass had to be checked manually. On board aircraft 10.50 for 11.05 flight but ""Baggage duplication"" - all luggage being checked, then unloaded and passengers advised they would leave plane by front steps, identify their baggage and return to seat via back steps. Before this happened someone recounted the baggage and we actually had the right number! Took off 13.03, so almost 2 hours late. Flight okay, blankets and sweets distributed. One week into holiday and advised that our return flight time had been changed 2 hours plus later than the revised time. Had to change car hire/car parking times for the second time. Checked in early at Skiathos, when flight called was stopped at departure gate as seat duplicated, put to one side whilst other passengers boarded. Ended up with 16 passengers with duplicated seats, all allocated at check in a few hours previous! Odd seats then allocated to us and we were the last to board. Me in row 12 (extra legroom row), wife in row 2. Adjacent seat to me available but my wife wasn't allowed to move until the flight had commenced as it would ""Unbalance the aircraft for takeoff"", later allowed to move. Flight indicated as ""Direct"" at departures but in fact stopped at Volos to let passengers on/off and refuel. Flight okay, landed at Gatwick 23.00. On original times we were due to land at 18.25 so 4 1/4 hours later than originally anticipated and with a 3 to 4 hour drive home, not ideal. I will definitely avoid Small Planet in the future, too many flight time changes causing worry and hassle, their ground service was the worst I have ever encountered.","A320 Reg LY-SPA","Couple Leisure","Economy","Gatwick South to Skiathos via Volos","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Stephen Wallace","United Kingdom","2015-07-18","As with a lot of people never heard of Small Planet Airlines so was a bit apprehensive but let me tell anybody who is flying with them there is no need to worry. Modern, clean aircraft, friendly, hard working staff. A very pleasant experience.","","Couple Leisure","Economy","Manchester to Preveza","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Nathanya Hibberd","United Kingdom","2015-07-16","Booked The Gambia Experience as only company flying direct to The Gambia at this time of the year. I had never heard of the airline but had no problems with previous airlines the company used. Late departure going out and return. Lack of hand luggage space as they used it to store the food for the outbound and inbound flights, blankets and pillows. No in flight entertainment. Staff used front and rear rows for their breaks. Although seats slightly wider, a lot less leg room so bad the two men seated with me had their knees cramped against the seat in front. Food was acceptable. Would not travel with them again. I would rather fly non direct to Gambia than fly with this airline.","A340","Solo Leisure","Economy","LGW to Banjul","3.0","1.0","2.0","2.0","","2.0","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Wilson See","Singapore","2014-04-02","SIN-DXB-SIN. Both were on the B777-300ER series. Adequate legroom and good IFE to keep me entertained throughout the flight. As usual the service was up to standard professional and efficient but Singapore Airlines service tends to lag the warmth and personable service despite being efficient and professional. That being said a worthwhile flight on both leg under Singapore Airlines and I will recommend to choose Singapore Airline compared to Emirates for this route.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Tanner","United Kingdom","2014-03-30","LHR-SIN-SYD and return. A380 for the first and third legs B777 for the second and fourth. Booked early enough to get the upstairs economy cabin for the A380 flights seats in rows of two with a storage bin on the window side. Only quibble which is trivial is that the library of movies and audio books wasn't that great. Helpful cabin crew rebooted non-functioning IFE very promptly on one leg. Fruit option for meals excellent. Hot towels and regular juice/water supplies much appreciated and the service across the board could not be faulted - the crews seem highly efficient anyway but it helps that there are enough staff for them not to get irritable through needing to work at breakneck pace. We've done this journey with Qantas when they flew Heathrow-Sydney Singapore but switched because a Dubai-Sydney leg is just too long. T3 at Changi is an oasis of calm compared to Dubai and if you book flights with a medium layover you can be asleep in the airside transit hotel minutes after landing. A definite choice of airline and route when we next make the trip.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","A Jensen","","2010-02-08","Perth to Karratha on an F100. Friendly staff from the ground staff through to the cabin crew on-board. Aircraft showing it's age but the cabin service was efficient and friendly. Hot breakfast served with tea and coffee all included in the very cheap fare of $159. Skywest has lots of positives going for it and whilst these flights are aimed mainly at the mining companies they will continue to pick up other business with their good product.","","","","","4.0","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","A Arndt","","2008-06-12","DEN-MLI (United branded flight). Had to walk outside to board plane which is fine. However left 15 minutes late since 3 other planes boarding from same gate at same time and people getting on wrong planes. CRJ-200 extremely outdated interior and air conditioning inoperable. FA told us to close shades for entire flight to keep plane from heating up which helped. Cabin crew pleasant. While I would say worst flight I have been on subtle nuances made up for it somewhat.","","","","","1.0","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Matthias Reisinger","","2008-05-27","PER-LEA return. Perth quick and efficient check-in and no queues at security screening. Boarding by walking across tarmac. Flying north I was travelling on a F-100 jet down they use a F-50 turboprop plane. Seat pitch is impressing. Catering okay and free of charge except if you'd like to drink beer or wine. FA attentive friendly. For the (high) fare you pay you get pretty good service. Check-in in Leamonth took ages due to a printer problem and there was no security screening in service which I found rather remarkable.","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","R Sanfilippo","","2008-04-22","In Modesto CA (a city of about 200000) Skywest is the only airline that serves our airport with multiple daily flights to both SFO and LAX (LAX service unfortunately to end soon). Realizing that one can't realistically expect a comfy Boeing or Airbus jet on these short thin routes Skywest does at least get you there - although anyone beginning his or her trip with Skywest or any regional should try to depart as early as possible as these planes easily get backlogged during their multi-segment days and are given last priority to land and big hub airports. I have flown Skywest many times to both airports recently. Unfortunately they use the dreaded Embraer Brasilia turboprop on those routes which is very cramped loud seats don't recline and the ""lav"" (it's a bit of a stretch to call it that) is nothing but a mid-sized compartment that even I at only 5'10"" can't stand up in. There is no running water. The sole F/A must actually crouch under the galley counter to allow you into the lavatory. All of us mid-sized Western city residents will breathe a huge sigh of relief when Skywest finally gets rid of all these dreadful beat-up planes and replaces them with regional jets!","","","","","3.0","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Lise Omdal","Norway","2013-11-13","Plane new. Cabin crew OK. Punctual free seating so I was not seated next to my travel companion. Food and drinks for sale - I didn't try them. Constant nagging on the PA about sales sales and more sales. Seats not reclinable. No entertainment. Leaving from remote airport arrived at remote airport. You get what you pay for.","","","Economy","","3.0","1.0","2.0","1.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Denner","Ireland","2013-11-13","We've just returned from a Mid term trip from Knock to Gran Canaria. A very pleasant experience both legs of the journey. Flights on time and the staff very friendly and pleasant. We had booked priority boarding which does make a difference particularly travelling with Children. The inflight menu is extensive and prices are not extreme - just a little dearer than high street. No baggage issues at all and in general a very pleasant journey - €600 return for 4 people from Ireland to the Canaires at Mid Term.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","KENNETH SHAW","United Kingdom","2015-07-16","First time flying with them and had never heard of them. First class treatment from all staff, food and drink good and economical, attention to detail for disabled passemger. Only delays were at the other end but kept informed at all times.","A340","Couple Leisure","Economy","Manchester to Kefalonia ","8.0","4.0","4.0","4.0","","4.0","","4.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Rupinder Kaur","United Kingdom","2015-07-13","My husband and I were the only 2 passengers on the plane coming back from Corfu to London which was a surreal but enjoyable experience apart from the flight being late. The cabin staff were friendly and attentive. It was our first time flying with this company and we would use it again.","","Couple Leisure","Economy","Corfu to London","10.0","5.0","5.0","","","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Nisa","Singapore","2014-03-30","SQ942 from Singapore to Denpasar: service was friendly food was good - had no problems with the flight. SQ943 from Denpasar to Singapore: service was cold they had only one meal option left by the time they got to me (thankfully it tasted good). Wondering if SQ has done away with the kids' activity packs because my kids were not given any and I had to ask for the kid-sized headphones for them on both legs.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Hilary Simm","United Kingdom","2014-03-30","We recently travelled business class return to Auckland via Singapore. We used both the 777 and airbus 380. What an experience! A lovely huge flat bed an excellent choice of food and wines and amazing service. How they managed to provide such excellent food 32000 feet up was mind boggling! The stewards and stewardesses were so helpful and friendly nothing was too much trouble. They may charge more than some other airlines but they are well worth the money. They will always be my airline of choice!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lopez Roberto","Costa Rica","2014-03-30","The best business class I've experienced. JFK to FRA on an A380. Luxury product with Givenchy amenities: blanket pillows table linens cutlery tableware etc. Food of very good quality ordered one of the ""Book the Chef"" options impressive beverage selection with a large list of cocktails as a plus! The crew is the key here simply one of the best in-flight experiences ever! They know their product and how to enhance it! Always adressed me with my last name and always with a genuine smile.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","D Brock","","2008-03-13","RDM-SLC-DEN. Not real happy with Skywest/Delta Connection on this route. At RDM took agent a full 15 minutes to check me in she continually was having to refer to ""how to"" manuals to guide her through the process. Late incoming flight causing late departure was not told upon checkin nor was this reflected on monitors in the gate area. Later an announcement made that those with tight connections in SLC should come to make new connections however my ticket showed RDM-SLC-DEN as a simple stop in SLC same flight number to DEN single boarding pass. You guessed it it was one of those flights that shows up as a one-stop but is actually a different plane (I knew airlines did this on intl connections but didn't think that the regionals did it too.) Skywest ground staff in SLC were very shaky: three seeming trainees one slightly-more knowledgable one who had to guide all of them through the various situations they were trying to rebook.","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","M Avila","","2007-07-14","Perth to Esperance return with SkyWest and most impressed. The breakfast going was real food fresh and tasty. On the return mid morning flight back to Perth the muffin was tasted just out of the oven. Nice coffee not bitter at all. Attendants were efficient and friendly. Legroom the best of any domestic airline in Oz.","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Michael Hutton","","2007-01-26","Perth to Darwin via Broome. Fokker 100 was clean quiet and comfortable. The cabin crew were polite friendly and helpful. The food among the best airline food I have tasted. There was a large selection of alcoholic and non alcoholic drinks available. Overall I had a highly enjoyable experience and would not hesitate to recommend flying with Skywest in Western Australia!","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M O'Hogain","Ireland","2013-11-10","It was my first time using Ryanair on a trip to London. I booked online and went into manage my booking to book a wheelchair at Dublin and Stansted. I printed both boarding passes and was glad to see wheelchair booked on both boarding card. At Dublin airport got the wheelchair all the way to the departure gate. At Stanstead there were 3 wheelchairs to collect passengers I was brought all the way through the airport and out to the bus stop for London. The cabin crew were friendly. On the return trip the process was the same in reverse.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Lumley","United Kingdom","2013-11-06","I have just flown from Dublin to Manchester. It was my first time flying with Ryanair and I really wasn't looking forward to the flight as I have heard many extremely bad reviews. The flight in all honestly was not a bad flight we arrived 15 minutes early into Manchester and I have no complaints regarding the crew on board they were pleasant and polite. This company have a terrible reputation for trying to get money any which way they can however if you read the terms and conditions properly there should be no reason for you to part with your hard earned cash. The seat pitch was fine for me a female at 5ft 4 inches and for the 45 minute duration but I can imagine it must be extremely uncomfortable for men as I can imagine if you tall it would be awful for those longer flights. One thing which I really didn't like was the non-existent seat allocation. I felt as if I was part of a cattle herd trying to get on board as people had started to queue an hour before we were due to depart to ensure families got seats together. Ryanair overall is not terrible you get what you pay for. They are a budget no frills airline and I think people tend to forget about that. There is no inflight entertainment not even an inflight magazine people who expect these things really need to remember how much they paid for the flight. I will fly again if they are the cheapest option.","","","Economy","","5.0","3.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Davies","United Kingdom","2013-11-06","My son has just returned from a school trip to Italy. They flew out with Easyjet to Sorrento and back with Ryanair from Rome. We had been told that the maximum hold luggage was 20kg for both flights. Going out was no problem but coming back became a nightmare for him. His suitcase weighed 15.9kg at check in. His case was weighed on 3 different machines which all gave different weights. The person behind the desk was not helpful and told him he would have to pay 70 euros for excess my son informed the assistant that he had no hand luggage which would have given him a further 10kg. But all this person wanted was money from him my son's teacher then became involved. In fairness to him he himself refused to allow my son to pay the excess. My son had to open his case and thankfully some of his friends took items out and carried it through in their hand luggage. All the time this was happening my son was being made very aware that the flight would close soon! Personally I would never book with them.","","","Economy","","","2.0","2.0","2.0","","","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Sandra Blundell","United Kingdom","2015-07-07","Flying to Corfu in June was good and even though economical was a good flight out. The return however was not. We got to Corfu airport in good time, not many in queue, got to desk and handed over tickets and passports and after a few minutes we were told we were not on the passenger list for that flight. Told to wait an hour until they had put all passengers through then got back to desk and told there were 2 cancelled seats which we could have! Even though we got on that flight it was poor service and one of the 3 toilets were out of order so just two toilets for a full airbus! ","A340","Couple Leisure","Economy","Corfu to Gatwick","1.0","2.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Tina Brennan","United Kingdom","2015-07-05","We flew with Small Planet Airlines to Zante in June. On arrival at airport we checked in quickly and flight was on time. Staff very good and friendly, boiled sweets were offered on landing. Flight home delayed half hour but didn't matter. A pleasant flight, captain kept us informed throughout journey. Definitely would use again.","","FamilyLeisure","Economy","London Gatwick to Zante","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Sasun Vartanyan","United States","2014-03-28","Anticipating a good experience on this well reputed airline I was not at all disappointed. Flying A380 on LAX- NRT-SIN route the service was consistently good attentive several menu items and literary numerous (more than 400 movies alone) entertainment options; the only discomfort was the temperature somehow SQ insisted on keeping the cabin quite cold. But overall great service and experience.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Cartry","United Kingdom","2014-03-28","I've been travelling with SA for many years each year a trip from UK to Australia via Singapore some years 2 trips. In addition I've travelled with them from UK to Indonesia via Singapore many times. I think I've been to Singapore around 90 or so times. I've seen terminal 123 all built and improve their great standards. I have huge admiration for Singapore. But in recent years I feel S Airlines has cut and cut its standards. Sadly they seem to be steadily slipping down in standards as they expand. It used to be easy to contact SA and change bookings add trips etc. But now it's a major hassle to get into contact. The food (I travel economy class) is truly awful. It used to be OK. I don't eat a great deal or care a great deal about food but the stuff served up is inedible! I saw many meals barely touched. The cabin staff are pleasant as always but it's definitely harder for them. The planes were pretty much on time (as usual). On my last trip the particular check-in staff at Sydney were great (our bags were mistagged and they sorted it out well) and I think it reflects their character: I'm sure these people are always good. The ground ticketing staff in Singapore were rather incompetent. I wanted a business class side trip to Indonesia. It took about 4 staff to look into it for half an hour and they said none were available. I went economy anyway and found every seat in business class empty. (I look respectable honestly!).","","","Economy","","5.0","2.0","3.0","1.0","4.0","","","3.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Chris Matthews","","2006-05-08","Perth to Exmouth. Very friendly crew and a good flight with the captain indulging in an overfly of Exmouth bay for a spot of whale watching!! Hot meal was supplied on the outward trip which was better than some other Carriers travelled. Highly recommended.","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Joe Morse","","2005-02-11","I've flown SkyWest on the SFO-EUG route many times (under United ticket and livery). They used to fly mainline United (737) on this route but have resorted to more frequent flights (5 a day) on this route with SkyWest. The CRJ 200s are spacious for their size and the FA is usually very friendly and attentive. I wouldn't want to fly more than 1.5 hrs on the CRJ 200 since leg room leaves a lot to be desired.","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","quek keng quan","","2005-01-02","Travelled skywest while on honeymoon from Oakland to Salt Lake City in codesharing Delta. It was a CRJ flight for about 30 people -only 1 flight attendant on board. First time travelling in such a flight as in Asia smallest planes are B737/A320. Flight is comfortable flight steward very friendly made 2 rounds of drinks.","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","James Howland","","2004-07-12","Had a flight with Skywest from Perth to Broome it was one of the best flights I have ever had. Flight attendants were excellent food services was very nice with the full tray that included very fresh food. The FA’s came around with trays of drinks all the time and the nice touch was when we boarded at Broome after take off the came around with ice hand tows as it was very hot and humid at broom. What a 5 star service and I love there Fokker 100 aircraft very neat with all leather seats and the most leg room of any airline in Australia.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Peter Davis","United Kingdom","2015-07-13","Firstly you can't check in online as there is operational issues between CZ airlines and Smartwings. So had to arrive 2 hours early for check in with only carry on luggage. Plane was delayed by 2 hours with no explanation why. Poor service, no food or water offered even though my CZ airlines confirmation confirmed food and drink as park of it. Same flight back from Prague to Gatwick was delayed 3 hours no explanation why, missed our last train home (paid for return tickets) so had to taxi home at a cost of £80. Will never use them again and we fly a lot to Prague as we have family there!","","Couple Leisure","Economy","London Gatwick to Prague","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Best","United Kingdom","2013-11-06","Stansted to Barcelona (Reus) FR3842 outbound 25/10/13 FR3842 return 28/10/13. Although I had checked in online I was unable to print a boarding pass do to a non working printer. This did not concern me as I knew there were PCs at the airport. I was stunned to discover that Ryanair locks the ability to print a boarding pass within 2 hours of flying. I was absolutely livid when I was told that I would have to pay £70 to have Ryanair staff print a boarding pass or more accurately give me a code which I had to take to their computer terminal and print my own. Outrageous.","","","Economy","","","2.0","0.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Ezuma","United Kingdom","2013-11-06","I set off from Stansted to Madrid last week only to be forced to pay £70 at the point of entry because I could not print out the boarding pass due to complications on how to go about it. On return I tried to print out another boarding pass but still not possible I went to the airport a day before my departure in there desk but nothing came out of it. The next day I was made to pay another Euro 70.","","","Economy","","1.0","3.0","2.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Bransby","United Kingdom","2013-11-04","We have chosen to fly with Ryanair from BRS-Chania (Crete) in August 2014 they were at least £300 cheaper than the alternative easyJet flight from BRS-Heraklion. The flight times were perfect too. So we booked with them due to recommendations cost and convenience. The charges are clearly outlined on the conformation e-mail that you must print the passes before you reach the airport! In my opinion people that turn up at the airport without their printed pass are asking for the extra charge. If you don't have a printer then pay for check-in at the airport! Everybody knows Ryanair is about cheap basic travel and if you're expecting anything different then you are ridiculous. I very much look forward to flying with Ryanair.","","","Economy","","9.0","0.0","0.0","0.0","","","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Liz Hellyer","United Kingdom","2015-06-30","After reading a lot of bad reviews about Small Planet, I admit that I was dubious about travelling with them after booking with Monarch and not only having the airline changed but flight times too. However they were excellent. We flew on time both ways. The plane was clean, comfortable and modern. The cabin crew were polite and attentive. The service was great with pillows and blankets for the early morning flight, plus an 'old school' touch of boiled sweets when landing. Value for money was very good. I have nothing but praise for my experience with them. They provide a competitive alternative to other low budget airlines.","A320","FamilyLeisure","Economy","Gatwick to Corfu","9.0","4.0","5.0","4.0","","5.0","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","B Garwood","United Kingdom","2015-06-30","Airline changed flight times 4 times including the day before - 6.30, 9.05, 11.25, 13.20 and even then we had a 2 hr delay. I was told this was due to all the changes and losing our slot. Airport staff at both airport complained that Small Planet are always changing times. This also caused the Skiathos computers to fail and out of 4 desks only one was working and kept issuing tickets with no seat number which caused problems on the plane. ","A320","Couple Leisure","Economy","Gatwick to Skiathos","1.0","1.0","4.0","2.0","","1.0","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Fell","United Kingdom","2014-03-26","I've just come back from a UK - Perth return trip. I first used them two years ago when I went UK - Auckland return and at that time I could not fault them in anyway this time my experience was different. The food was awful I'm not a person that's fussy about food but every meal was awful. The staff as always were great but you have to ask for everything now that's not standard such as a beer! Don't get me wrong they will get you one but you have to ask before they would ask you. The pillows were dirty god knows with what but you wouldn't put your head on one. I cant put my finger on it but the planes all four were tired. Maybe just a case that they are cutting back the same as everyone else but to me there's no excuse for such poor meals. 3 of us travelled and all of us thought the same.","","","Economy","","7.0","3.0","5.0","1.0","5.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Chia","Singapore","2014-03-19","SQ919 MNL-SIN 18/3/2014. Trip was on a refitted B777-200ER registration 9V-SVJ. Actual time inflight was 3hrs 5mins or so. Took off earlier than schedule which was great. Service was good as usual. Crew seem tired since I didn't see any crew change taking place. Drinks service was basic and I still prefer a full drinks cart being pushed out rather than a tray of juices water beer and white wine. Food was great. Had a choice between pork with BBQ flavoured rice and chicken with pasta. I had the pork while my companion had the chicken. My pork dish was excellent with tender pork cubes and vegetables were done right. The rice was a little dry maybe due to overheating. Dessert was bad tasted nothing like mango cream cake. My companion said the chicken tasted good though portions are minuscule. Other than that I asked for 3 cocktails and all of which were honoured. Cabin crew on this leg didn't smile as much understandable due to exhaustion. IFE is a little dated since they used the old IFE but with bigger screens fortunately still AVOD. Seats pretty wide and legroom was standard 32 inches. Aisle seats are bad as they had an IFE box below. The flight was full. I tried asking for souvenirs and was given postcards and playing cards with a smile this time. In conclusion this trip is value for money and good service like always from SQ.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Kim Ranger","","2004-06-17","I recently flew Skywest as a Delta Connection from HLN to SLC. Although I don't like the level of the windows in the CRJ (you have to bend your neck down halfway to see out) the flight was very good and comfortable. It's amazing the room those little planes have. It was a very full flight. The F/A was a delight - very conscientious and attentive. The flight crew were good too. We got there way ahead of schedule. I was very impressed with Skywest.","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Aneta Lipnicka","","2004-01-09","The Flight Attendants were very professional efficient warm always smiling and extremely attentive. I felt like a guest rather than just one of their customers. I highly recommend flying with them if you come to visit Western Australia!","","","","","","","","","","","","","0"
"skywest-airlines","/airline-reviews/skywest-airlines","SkyWest Airlines customer review","Travers McCauley","","2004-01-07","There is also a SkyWest Airlines in Australia that has a fleet of Fokker 50's and Fokker 100's. They also have frequent flyer agreements with Qantas.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Brian Singleton","United Kingdom","2015-07-11","SmartWings operate some CSA routes. The aircraft look a little tatty but clean enough. The flight crew talk to you and explained the delay. Baggage check in included. The trolley service needs to be paid for although the prices were reasonable compared to the low cost operators. 2 euros/50 crowns for half litre bottle of water for instance. Little monitors drop down from the ceiling with route progress but no entertainment. A pleasent alternative to the likes of Wizz Air, Ryanair or easyJet. Similar prices. Gatwick means not having to put up with the trauma of Stansted or Luton. Prague airport is quiet enough, albeit an odd security set up.","Boeing 737 800","Solo Leisure","Economy","London Gatwick to Prague","8.0","4.0","5.0","","","4.0","","5.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","R Franklin","United States","2014-07-29","I booked a round Prague-Venice trip on Smart Wings. Based on my experience and from several reviews I've read do not be surprised if: 1) Your flight is routinely 10 hours late. 2) The plane itself looks (and flies) as though it was discarded by another airline because it was well past its prime. 3) The plane doesn't make stops where the itinerary indicated it would make stops. 4) There isn't anyone at the airport who represents this airline who can answer questions or help you until the very last minute. 5) You have difficulty confirming your flight and often don't find out about significant changes until scheduled departure date and time. This airline is very very cheap so if you have no money and lots and lots of time to burn in airports and no time-critical schedules to worry about at your destination go for it. However know in advance that this airline operates as though it sets its schedule and stops the morning of the flight and everything in advance is just a very rough estimate. We lost two full days of a relatively short trip in Europe thanks to them and they absolutely don't care. It's the most interesting business model I've ever observed and I'm shocked that they are still in business.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Hulbert","United Kingdom","2013-11-04","Travelled from Stansted to Palermo return. Website very unclear over charges resulting us having to pay 150% more for bag on return! No Ryanair employees at airport. Return late due to earlier problems at Stansted - these things happen but nearing arrival at Stansted passengers asked to pick up all rubbish from under seats as the crew didn't have time at Palermo! Stunning way of showing that the customer is important. Try and complain online next day? Virtually impossible! No in-flight entertainment.","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Vanessa Flores","United States","2013-11-01","We just had a flight from Rome to Madrid a few days ago and needed to do my online check in. Me and my mother did the check in through the website and through the iPhone app and waited for the confirmation email the night before the flight. We never got it. Being tourists we don't know where to go or complaint and get the issue resolved so we head to Ciampino airport to be informed that without the printed boarding pass we have to pay 70 EUR for the boarding pass. If I didn't get the email even 8 hours after checking in online what am I to print if I never received anything. No customer service at Ciampino no Ryanair employees on site.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","S Tassell","United Kingdom","2015-06-27","Our flight times were changed from 6.30am to 9.30am and this was made aware to us by holiday company a week before we flew so not really too much of a problem. Flights to and home took off on time. The plane was clean, seats comfortable - not much leg room but when is there! Sweets given out on both legs of journey for landing and blankets if you were cold, snacks and drinks just as good as any other low cost airline - maybe cheaper. The cabin crew were happy and liked a chat with the passengers.","","Couple Leisure","Economy","Gatwick to Skiathos","9.0","4.0","5.0","4.0","","3.0","","4.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","E Parkin","United Kingdom","2015-06-24","Even in advance of the departure date the flight was rescheduled later in the day. On the day, departure was late, then we returned to allow the police to escort two drunken passengers off the plane. Why did the ground staff allow them to board? Needless to say, this made us even later. Cabin crew were smiley and friendly but spectacularly inefficient. If they can't pass out drinks competently, how could they evacuate an aircraft in emergency? In short, Small Planet is an unprofessional airline. ","","Couple Leisure","Economy","Gatwick to Corfu","2.0","2.0","1.0","1.0","","3.0","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Booth Bev","New Zealand","2014-03-19","Flew Brisbane to Singapore on 14th March sitting in row 57. The service was first class the flight supervisor remembering details of passengers and while remaining professional communicated with a sense of humour and friendliness. The food was as good as any restaurant with good size portions. Inflight entertainment was first class plenty of choice for everyone to keep occupied.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Chia","Singapore","2014-03-19","SQ912 SIN-MNL 13/3/2014. Trip was on a refitted B777-200ER registration 9V-SVG. Actual time inflight was 3hrs 5mins. There was a delay in moving off but captain kept passengers well informed. Service was fantastic as usual better than on the return leg since crew were still fresh from rest. Drinks service was basic and I still prefer a full drinks cart being pushed out rather than a tray of juices water beer and white wine. Food was so-so. Had a choice between braised beef with fried rice and fish with potatoes. I had fish while my companion had the beef. My fish dish was disappointing with not much taste to the fish. Vegetables tasted fine. Starter was a bit on the dry side. Dessert was heavenly. My companion said the beef tasted good. Other than that I asked for 3 cocktails and all of which were honoured with a smile. They didn't seem to think of this as a chore. Cabin crew were helpful and joked with some passengers. IFE is a little dated since they used the old IFE but with bigger screens. Seats pretty wide and legroom was standard. Aisle seats are bad as they had an IFE box below. Fortunately the flight was only 70% full and I switched to the 2nd seat. In conclusion this trip is value for money and good service like always from SQ.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jill Whitehead","United Kingdom","2014-03-17","We have just returned from Asia and this was the first time we had flown with Singapore airlines. Having contacted their customer services before our flight I have to say the service was excellent. We travelled on a A380 airbus and we sat upstairs. Comfort leg room food and service during our flight were better than we have experienced with any other airline. We travelled to Bangkok via Singapore and our return was from Hanoi via Singapore. We sat in 78ac and 72 ac on our return. The service was excellent. Our luggage was transferred to our final destination. All staff on the flight were kind helpful and made the journey a pleasure. Well done Singapore Airlines we would definitely fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","A Nieves","United States","2014-05-21","I booked my flight in March for about $120 per person for a flight from Nice to Prague for July. Suddenly and without warning or my authorization or permission Smart Wings notifies Expedia they have canceled my reservation. I checked Expedia and Smart Wing's websites and the same flight was still available. I spoke with Smart Wings emailed them and the only response they gave me was that Expedia should refund my flights and I should re-book the flight at a much higher price that was now available. Expedia didn't help me much either but just told me that I should do what the airline suggested.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","R Keller","United Kingdom","2013-09-22","We travelled with Smart Wings to Tenerife recently only to have an 11hr delay outbound the plane was past its best to say the least. Unhelpful crew with mostly sour faces. The return journey wasn't much better we took off on time but ended up being diverted to Lyon due to another technical problem. Ended up with a two hr delay and change of plane. Definitely wouldn't fly with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","P Copp","United Kingdom","2013-10-29","I have never been spoken to so rudely or treated with such contempt. I understood I should check in online but as I had problems printing this I was lead to understand that all details would be held by Ryanair and this would be fine. The staff were rude and unhelpful. When I requested assistance printing in the airport I was sent to customer services only to find that they did not open until 06.00 my flight was at 05.55. My partner and myself both have eye problems and when I again requested some assistance I was very curtly told ""just put your glasses on"". We struggled to use the PC only to discover that the printer was in fact out of order. I was left with no option but to pay £140 for two boarding passes to be printed at the touch of a button. We eventually got ourselves and a single case weighing 20.03kg on our way to Corfu. I was therefore totally amazed when the same case minus two pair of shoes that were thrown away and toiletries that were used weighed 22.50kg. I would have assumed this wasn't possible but at Ryanair anything can happen.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Wandby","United Kingdom","2013-10-29","We travelled as a party my child who is only 10 and had never flown before couldn't sit with me or her dad as there was no seats my nephew wasn't with his mother either - I could'nt believe how we were all separated from each other and a child sitting without a parent. I was annoyed that there was so many seats at the front of the plane where we could have sat together but had rope around them. The crew were rude and not helpful.","","","Economy","","2.0","4.0","1.0","1.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Iain McLeod","Australia","2013-10-29","We are Scots but live in Oz. We booked online from Edinburgh and received our tickets by email. Ryanair know that tourists do not carry printers with them. On arriving at check-in we were told that we should have a printed ticket. Naturally being travelers we didn't have a printed ticket. We were told it would cost 20 pounds extra each to get a printed ticket. The flight from Edinburgh to Barcelona was amazing with drunken young females swearing badly. I think the Rynair flight from Turnhouse to Girona (about 70 km from Barcelona) was probably the biggest con we have ever had in 20 years of travelling around the world. I can't really remember but I think the original price on the internet was something like 47 pounds each. They added on a percentage because we booked with a credit card. They naturally added extra for baggage. We knew about this charge but of course Rynair have already worked out that international travellers are allowed 25 kilos but they only allow 15 kilos before excess baggage charges kick in. We were so upset about our treatment from Ryanair and the check-in experience that there is no way we would use that company again.","","","Economy","","","0.0","0.0","0.0","","","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Chris Rose","United Kingdom","2015-06-14","Like other people we had not heard of this airline and I could not find many reviews so wanted to assure people how impressed we were with the service. There was a delay out of Gatwick but that was due to air traffic control. The pilot kept us well informed and we were given a glass of water. All staff were very attentive and friendly. The food and drink offered was fine and reasonably priced, coffee and tea £2.50, toasted sandwich £4.80. There was a meal deal too but can't recall that price. The flight home was very good, we left on time and arrived back 10 minutes ahead of schedule. A nice touch was sweets given out just before landing.","","Couple Leisure","Economy","Gatwick to Prevezza Greece","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","A Went","United Kingdom","2015-06-13","First experience flying Small Planet was a great success. We often go to Greece to visit family in Volos and usually fly EasyJet to Thessaloniki. Our flight from Gatwick to Volos via Skiathos on 31st May was a bit late leaving due to bad weather at Gatwick. The plane was not Small Planet but had been chartered from Air Afriqiyah but flew with Small Planet crew. Most passengers were flying in and out of Skiathos with only six on to Volos. The plane was cleaned and restocked efficiently at Skiathos while the six remained on board. We flew direct home from Volos a week later on a Small Planet plane. On both flights the crew were friendly, helpful and professional. The planes were clean, well stocked, seats comfortable and legroom adequate for a short haul with the Small Planet plane appearing quite new. We were very happy with all aspects of our flights and will certainly use Small Planet again to Volos.","","Couple Leisure","Economy","Gatwick to Volos via Skiathos","10.0","5.0","5.0","4.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Van Hiep Hoang","Vietnam","2014-03-17","SQ175 HAN-SIN on March 9 2014 seat 16D Airbus A330 300. Pros: nice food and wine very good entertainment and service. Cons: although seat is indicated full flat it is not possible for aircraft designed for short distance. Relatively low choice of magazines no menu for food they only show it to you very briefly. Very small overhead locker even my specially designed cabin luggage would not fit into any locker of the ATR 72. Slightly chaotic situation if you change seats at check-in.","","","Business Class","","6.0","3.0","5.0","4.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Thomas","United Kingdom","2014-03-14","Flew Manchester to Sydney via Munich and Singapore and then same route on return. I had heard positive things about Singapore Airlines but to be honest I was quite disappointed. The service was better than rival airlines but was not fantastic. At least they did offer drinks at frequent intervals. The seats were uncomfortable and the cabin temperature was cold. On the outgoing Singapore/Sydney sector it was really far too cold. The food was absolutely awful. I ordered a vegetarian meal and except for the meal out of Sydney it was virtually inedible. If you have a nut allergy don't fly with this airline as packets of nuts are given out freely. I'm not sure if I would fly with SA again.","","","Economy","","5.0","1.0","3.0","1.0","3.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Peter Borschberg","Singapore","2014-03-12","Outbound and return flight from Singapore to Taipei in economy class. Flights were seriously delayed both ways without giving passengers due prior notification. On the outbound leg in Singapore we sat in the plane for about 2 hours before we could take off. On-board service was so-so and the food was virtually inedible. No wonder everyone seemed to have ordered a special meal.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","2.0","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","A Goldberg","United States","2012-06-06","I booked travel from Prague to Paris. The flight was ""on time"" when I checked in but then quickly became 2 hours late and actually left 2.5 hours late. No Smartwings personnel at the gate until about 30 minutes prior to departure and there were limited announcements. If you have been travelling internationally the Smartwings baggage allowances are less 15 kilos rather than 20 and a 30 Euro fee awaits those with baggage over the 15 kilo limit. At least the fare was inexpensive.","","","Economy","","5.0","","","","","","","1.0","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","J Stainer","Cyprus","2011-06-16","Rome-Prague return. Over New Year 2010-11. Both flights on time despite heavy snow in Prague. Plane was comfortable cabin and airport crew polite and helpful. Food acceptable. Only downside was that the plane did look a bit past its prime. Overall a good service for the price.","","","Economy","","9.0","","","","","","","4.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Shirley McLean","Ireland","2011-04-03","Travelled to Lanzarote from Dublin return and was extremely impressed. Both flights left on time and the staff were helpful and courteous.","","","Economy","","10.0","","","","","","","4.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Robert Borzillo","","2007-01-12","Prague to Rome FCO on Smartwings. When I booked the flight the cost was about 70 Euros and was advertised as a non-stop flight. Upon arrival at PRG airport we found out that the Venice flight had been combined with our flight as well. This meant an hour flight to Venice on the ground for about an hour then another 45 minute flight to FCO!","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Moore","United Kingdom","2013-10-29","We flew from Manchester to Barcelona on 19th October and returned on 26th. The plane was punctual clean and functional and you get what you pay for. I would advise anyone to pack some sandwiches for each journey and to buy a drink once you have checked in. Boots at Manchester is cheapest for water. The food and drink on the planes are exorbitantly priced. There is no inflight entertainment so take a book. I must say that the leg room in a standard seat was far better than in Thomson plane which we travelled on to Jamaica long-haul! No problems at all.","","","Economy","","10.0","5.0","5.0","2.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Jackson","United Kingdom","2013-10-29","Recently I travelled to Barcelona with British Airways. Have used Ryanair on a number of occasions so I was interested to compare the two. Can't wait to get back to Ryanair. On British Airways the food was rubbish the seat were uncomfortable and cramped and the staff were uninterested in no one but the first class passengers. At least I know when I fly with Ryanair the plane will be new and clean and the seats are comfortable. The food is acceptable and worth the money. They are nearly always on time. Flying with Ryanair is not a problem so long as you stick to the rules. Read everything on the booking form. The last two return flights to Spain cost me £89 including one piece of hold luggage.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Paul Bailey","United Kingdom","2013-10-29","FR 3232 departed from Manchester to Malaga on 13 October and I returned to Manchester on 17 October on flight FR 3209. This airline is dreadful passengers are packed in like sardines due to a shocking seat pitch cabin crew trying to sell you something from start to finish. Food and drinks well overpriced. First time flew with them but never again. Absolute rubbish.","","","Economy","","","1.0","2.0","1.0","","","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Carolyn Tucker","United Kingdom","2015-04-01","My husband and I flew with Small Planet last year to Greece. Never heard of them before. Flight was an hour late taking off but to be honest wasn't that much of a problem - once on flight (we took our own food and drink - so couldn't mark them on food) everyone was friendly the plane was new and flight was good. I hate flying and have to know as much about airline I am travelling with and even then am really scared. This year we are flying with them again - and although still scared of flying I know the cabin crew will be once again as helpful as before. The only reason I fly is to have a holiday abroad otherwise I wouldn't but having said that I couldn't fault the cabin crew one bit they were all very friendly polite and helpful.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","C Nicholson","United Kingdom","2014-10-13","Just arrived back from a trip to Kos and flew with Small Planet Airlines. I had never heard of this company so I looked at the reviews before we left and was so worried about flying with them. Well how surprised was I. The flight was great. Good leg room for a budget airline. The cabin crew were friendly and helpful and a nice touch when we were offered boiled sweets on landing. The flight left on time from Gatwick and landed on time. The baggage arrived ok and quickly. The return flight was delayed for an hour. The cabin crew on the return flight were also pleasant and helpful also apologised for the delay many times. For a budget airline it is on a par with Easyjet and Ryanair which we have used many times.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","R Taylor","United Kingdom","2014-10-13","Travelled with Small Planet Airlines on a Newmarket Holiday to Italy. I found the flight to be on time good service from cabin crew pilot very informative. Space between rows of seats was a little smaller than use to with other airlines. Don't understand some of the negative comments what do you expect with charter flights. Better than some I have flown on and would have no hesitation flying with Small Planet in the future.","","","Economy","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Wright","United Kingdom","2014-03-10","A380 LHR to SIN ok seats less comfortable than original seating plan. Inflight entertainment faulty but viewable. Boeing 777-200 to Christchurch on tired and dated planes. Terrible seats and 17 inch. Return journey no inflight entertainment for >40 seats from take off. After 9 hours rebooted system as IFE had now gone down in business also. Poor that it was now clear the problem could have been solved sooner if they were at all bothered. Terrible customer service. Boeing 777-300 new touch screens but the plane noise is so loud almost impossible to hear the movies when sat just behind wing. No snacks offered during 13 hour flight. Not recommended.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Benedicte","Singapore","2014-03-06","Singapore to Zurich on A380 - overall good. Good selection of food option flight had some turbulence. Frankfurt to Singapore on A380. Again good selection of food options and flight had no turbulence.","","","Economy","","8.0","2.0","4.0","4.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Blanka Vancurova","United Kingdom","2014-03-03","LHR-SIN - return. Another great flight with Singapore Airlines on A380. The crew were all friendly and served drinks throughout the flight. My vegetarian special meals were tasty - one of the best I have had. Good choice of programs on TV.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Franco Guazzi","","2007-01-09","I have flown with Smartwings between AMS-PRG and PRG-BRU several times this year. I was lucky enough to purchase each return trip for only 55EUR and considering that Smartwings offers a complimentary sandwich/soft drink service on all its flights the price per flight is a real bargain. As regards the a/c I should say that their B735 were looking rather old and outdated in the interior while the B738 with wear the mother company titles Travel Service were very modern clean and comfortable. Only downside of this airline is the punctuality. Four out of six flights were delayed and two of these four had at least a two hours delay.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Craig Simpson","","2006-12-27","Prague to Venice. Unfortunately I didn't come across this website until the night prior to departure. Flight was delayed by 7 hours. As compensation I was given a voucher with sufficient value to buy a single muffin. During the delay there were no SmartWings staff available to advise of the expected delay. All the passengers could do was sit around and wait for the departure screens to be updated. This level disregard for one's customers is simply unfathomable. The flight was fine but what good is that when you can't get to your destination anywhere near the scheduled times. I will never fly this airline again and will be satisfied when they eventually go under as they undoubtedly will.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Carl Burbery","","2006-10-18","I had the unfortunate pleasure of using Smart Wings to fly from Paris to Prague and from Prague to Milan (this was to catch another flight from Milan to Rome) and the service was terrible. Not only was the flight cancelled 4 weeks before the departure date (even though it was booked 9 months in advance) but then the only available flight was 9pm instead of 9am. This flight was then delayed by 2 hours. We were told at check in that it was delayed by 1 hour but no further announcement was made to inform us of the second hour delay. To compliment that the flight from Prague to Milan was cancelled all together but we only found out when we arrived for that flight. This caused us to miss a connecting flight and therefore saw us arrive in Rome 6 hours later than we should have.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Blake Wittman","","2006-10-01","I have used Smartwings more than 5 times in the past two years since they began flying. Only one flight was NOT delayed either way. One flight was delayed only one way and the other three were delayed - a long time each way. I am currently writing this from Venice where we were meant to spend 4 days including lunch on Thursday in Venice. Unfortunately once again the flight was delayed - by 4 hours. In the end we didn't take of until 5pm which meant we lost a day in Venice because of Smartwings. Our compensation: 110Kc for food at the airport. This was of course better than Paris last year which was supposed to depart at 8pm on Sunday. In the end it didn't depart until 2am!! We'll see HOW MUCH tomorrow's return flight is delayed but I can say I am thoroughly fed up with Smartwings' lack of any sense of punctuality. To those who claim they had positive experiences I challenge you to fly with them more than once.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Kian Chanter","United Kingdom","2013-10-25","Flew from Stansted to Lanzarote with my partner. The outward journey was fine. It was the return where the problems started. I had to pay £50 each way for my guitar to come away with me. On my outward journey they let me take the guitar on the Plane with no problems. On the return journey at the check in desk the staff asked if I wanted to put the guitar in the hold. I said no as its a valuable instrument. So they let me take it through. They did not inform me that I couldn't take it on the plane. As I was about to board a staff member told me that I couldn't take it on the plane and that it would have to go in the hold. Wasn't happy about that but there was no other option. She then charged me 60 Euro's for this even though I had already paid 50 to bring the guitar and the instrument was listed on my boarding pass. They didn't tell me at check in that it had to go in the hold and that I couldn't take it on the plane. So they either purposely tried to rip me off or the girl at the check in desk didn't know what she was on about therefore I had to pay for her mistake.","","","Economy","","","1.0","1.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Derek Field","United Kingdom","2013-10-25","My wife and I flew to Fuerteventura with Ryanair 2 weeks ago. We will never travel with them again. We had to pay £140 to have 2 sheets of paper printed by the rudest person you could meet. Coming home we paid £14 for a Gin and Tonic and a hot chocolate drink! We had the most uncomfortable journey back to Stansted. We were unable to land at Stansted due to severe storms and were diverted to Birmingham. We sat on the plane at Birmingham for 2 hours while the Captain decided whether or not to fly back to Stansted. In the end he said we all had to leave the plane and coaches would be laid on to take us to Stansted. He had no idea when the coaches would arrive but said it would be hours not minutes. The crew as we got off were all laughing telling us to enjoy our coach ride. The crews need an awful lot of training. We had to get a taxi home in the end.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Bill Jackson","Spain","2013-10-23","Valencia to Seville and back last weekend the flights were completely full which caused a bit of chaos as there was not enough room for all of the luggage and the crew had to place some in the hold. This they did with smiles and explanations on both routes. The flights were on time. Our bags were checked for size but not for weight on the way out and neither for size nor weight on the way back. All in all a perfectly satisfactory trip at less tan half of the price of the return train fare.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","M Tarrant","United Kingdom","2014-10-08","We flew to Malta on 13th Sept 2014 and back on 27th Sept 2014. Our flights out and back were on time - the staff were friendly and helpful. Also check in was very efficient.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Fitter Alan","United Kingdom","2014-10-05","I flew Gatwick to Kefalonia return. Too busy serving up food you pay for blocked gangway one member cabin crew managed to spill hot chocolate down my back but still my wife paid for it. On way back the guys all unshaven looked like they had been on the razzel the previous night. The female cabin member had long hair tied with a band but swished back and forth in our faces as she shot up and down the aisle.","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","E Santoso","Indonesia","2014-03-03","Economy Class from Surabaya to Singapore on Feb 23. SQ operates A330 on this route. Seating arrangement is 2x4x2. We were given the middle section (4 seats) as we traveled with one child and one infant. The seats were comfortable enough with generous leg room. Food was not as tasty as Silk Air and only one option left at that time when the FA served me. Very disappointing! All in all still unhappy with the SIA in-flight services I personally think the services are going downhill.","","","Economy","","4.0","5.0","2.0","3.0","4.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","O Castro","United Kingdom","2014-03-03","Flew from LHR-SIN on 18th Feb 2014 the majority of the crews on flight were outstanding except for one male crew who was a bit rude when I asked for a cup of noodles the initial response was that they didn't have anymore stock and breakfast would be served soon. Apart from this I was still satisfied with the staff service food and inflight entertainment.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Sellicks","United Kingdom","2014-02-27","LHR to SIN on 15th Feb returning on 26th both legs on 777-200ER. Both legs with window seats. Staff and service excellent food (Asian option) choices excellent and delicious. Plentiful water juice and hot drinks between meals as well as light bites. Hot towels before each meal. IFE selection gargantuan with superb easy to use handset. Seats outbound far more comfortable than on the return sector. For service and inflight experiences one of the nicest I have enjoyed definitely the carrier of choice to South East Asia and Changi airport is a thing of beauty.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","4.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Ethan Henshell","","2006-09-07","Prague to Amsterdam. No line at checkin. My friend's bag was overweight and he was not charged any fee - (unheard of in my experience w/ low cost airlines). Boarding was quick and the staff was professional. Seating was comparable to U.S. domestic flying. Shortly after takeoff attendants provided service including a free sandwich. (service as good as Lufthansa Frankfurt to Prague). Early arrival in Amsterdam. Overall I was extremely satisfied with my flight which I booked rather late and paid about 65 USD for the one way flight. As far as discounters go I was impressed with Smart Wings. The previous negatives were not evident and maybe the airline has improved since the earlier reviews were written. All I can say is this was a great timely and comfortable way to travel from Prague to Amsterdam.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Dave Jaros","","2005-11-08","PRG-CDG on Nov-05 departure 6 AM. First experience with this Czech- based low cost carrier. Swift check-in on two counters (hand baggage only) seating allocation (kind plus compared to i.e. Easy) boarding and departure on time plane - a bit worn interior of B735 but spotless. Seat occupancy some 30% pitch rather small (just acceptable for 15 hrs journey) refreshments sold at acceptable prices (sandwich soft drinks tea/coffee - 1 Euro each) nice staff in uniforms no bothering advertisements or lottery. Arrival 10 mins ahead to T3. Return CDG-PRG on Nov-06 plane of same type in better condition departure (on 10:40PM instead of 9:20PM scheduled due to fog in Prague. Were boarded one hour before take off but told lately to wait for clearance with an apology however no free water offered to pax as a courtesy. Being 6 ft/2in tall I have usually no problem even with the low cost / charter pitch but one pax behind me kept stratching her high heeled legs on my armrest and was not reminded by the FA at all (it was my dirty job to ask the pax for manners). Catched up some 20 mins from delay during the flight and landed hard but safely on the invisible foggy PRG airport. Occupancy again very low (40%?) and I wonder how they manage to survive their regular flights into top destinations in favourable slots (better than CSA competitor which is about to swallow them either). Would recommend them to fly whenever possible as a cheap option to classics but be prepared for some delays at the end of the day.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Brian Dell","","2005-10-01","I highly recommend Smartwings if you have a lot of luggage and are in the budget market. I flew Smartwings CDG to PRG and PRG to CPH promptly after a transatlantic flight to CDG in August 2004. I understand Copenhagen is no longer scheduled but I must have been at 35 kg in luggage and that was no problem for either leg. It would have cost me a king's ransom in excess baggage charges on Ryanair. The planes were only half full so that might have helped.","","","","","","","","","","","","","0"
"sol-lineas-aereas","/airline-reviews/sol-lineas-aereas","Sol Líneas Aéreas customer review","- T McDonough","Argentina","2010-08-17","Buenos Aires - Mendoza was delayed 4 hours no explanation. Once we arrived to Rosario the flight was delayed again due to ""technical issues"". The service in flight - flight attendant was flirting with the pilots in the cockpit she appeared only once to make us the favor to hand out some cookies.","","","Economy","","1.0","","","","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Mary Jo Duffy","Ireland","2013-10-23","I was going to Crete from Shannon and I used Ryanair 3 times and Easyjet once and I just wanted to say I was very impressed with the service on Ryanair. On 15th Oct I was coming through Stansted and the courtesy of the man who checked me in was first class. It was 4pm. As a business person in the Ennis area I welcome the new Shannon flights and wish them every success. I for one look forward to trying all of them.","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Lockwood","United Kingdom","2013-10-22","Nothing wrong with Ryanair as long as you accept them as being 2nd class. They will try to rip you off at every opportunity so it is down to you to double check everything then check again. On my last trip I fancied a drink instead I opted to try the Vegetable soup. Nothing could prepare you for the obnoxious substance they put before me. I took an initial swig and handed it back to the stewardess saying it was disgusting. 2 other travellers within my proximity also complained about it and asked for a refund. No such luck! When it comes to getting change for your order forget it. I'm still waiting for mine from my 2012 holiday. Yes they are awful but they are reasonably cheap.","","","Economy","","6.0","3.0","1.0","1.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Thomas Kester","United States","2013-10-22","My wife and I booked a flight from Dublin to Brussels. I checked in online and entered all the passport info. As I didn't have a printer I didn't print out the boarding passes. At the airport I went to an Internet access point to print the boarding passes only to find the ability to print the passes was blocked. When I went to the Ryanair check-in I was told it would be £70 to print the boarding pass only to find out they wanted £70 for each passenger. £140 to print out two boarding passes is total extortion. I will never fly Ryanair again.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","Charlotte Slater","United Kingdom","2014-09-24","We waited in Malta for flight to London for 13 hours. No information or help. We thought we were booking a Monarch flight - booked on Monarch website and didn't realise we would be put with their 'partner airline'. A terrible experience all round. Will never consider them again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","D Wynn","United Kingdom","2014-09-22","What an atrocious airline. Currently sitting at Malta airport waiting for a plane that is 13 hours delayed due to a ""technical fault"" (aka can't be bothered to explain properly). Airport handling staff had no info for 5 hours no website to check for updates and when we finally were given times they kept moving backwards. They are obliged to supply food for long delays but there was no hot option and what was there ran out after an hour without everybody getting a some. With still 4 hours to go before the flight leaves they have no provision for additional food either. Which I believe actually breaks EU requirements. I know they are relatively cheap but you still expect better than this when booking your holiday. Be warned! P.S. Many of the passengers actually thought they had booked Monarch but got bumped onto this ridiculous airline.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","K Redden","United Kingdom","2013-09-22","Just came back from a trip to Greece with Small Planet Airlines. After never hearing of the company I reviewed it online and the reviews I read were terrible. Our trip was delayed but only because of the fog at the airport on the morning of departure. The Captain kept us up to date with what was happening and apologised repeatedly for the delay. The staff on board (crew) were very helpful and again kept us up to date with events. We eventually took off and the crew started their drinks service. It did take a while for them to get round to everybody but they were polite friendly and efficient given there was approx. 156 passengers on board. On our return journey we were met by the same 3 cabin crew. Once again their service was second to none taking time to chat to passengers and generally making everyone comfortable. Took off before our expected time. About an hour before landing my husband took ill. I cannot thank the crew enough for their help attention and expertise in handling the situation. I wouldn't hesitate to use the airline again.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Nick Ware","United Kingdom","2014-02-25","SQ318 SIN to LHR 23 Feb A380-800 Business Class. Excellent flight in every respect. On time. Excellent service throughout. Top quality food and drink. The seat and bed were both extremely comfortable. Having flown out on Boeing 777 300 ER (see separate earlier report) with the compromised and uncomfortable new business class seat / bed I was surprised how much more comfortable the older seat / bed arrangement is on the A380. The only aspect that is not superior on the A380 is the screen which is larger and sharper on the 777 with the new business class. This was an excellent flight and I now know to try to pick Singapore flights with the A380 and to avoid the 777.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Meredith","United Kingdom","2014-02-25","Flew on 22/2/14 from Brisbane to Singapore then onwards to Heathrow. The first flight was on a new A330-300 the second on an almost as new Boeing 777-300 ER. Both flights were just superb. The cabin crew as ever were attentive friendly and professional. The food on both flights was very good even though we were in cattle class. We have used them many times to Australia and they are always excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Draeco","Singapore","2014-02-24","Singapore-London on a B777. Flight was on time and the plane looked very clean the food was great and not many passengers in business class. FAs were very attentive and they were fast. I will fly with them again.","","","Business Class","","6.0","5.0","4.0","4.0","5.0","","","3.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Owen Dawson","","2005-04-20","LGW-PRG. I had been warned by my friend in Prague that Smart Wings has apparently gained a reputation in Czech republic for delays and cancellations but I tok the chance on grounds of price as they undercut even Easyjet. The flight itself was fine professional attendants good information and reasonably priced snacks. However the outbound flight was delayed by 90 minutes (not good on a Friday evening) and the return was suddenly flashed up as being delayed by 3 hours as I queued at PRG for the check in! No information was volunteered the check in staff were not employees of the airline and couldn't explain the delay so i spent a thoroughly dull afternoon in one of the least interesting airports in Europe. Speaking to my Czech friend again she told me that because they are quite new and not part of the CSA (Czech Airlines) ""club"" Smart Wings is basically the first carrier to be bumped down the priority list when problems occur. I hope this will change because there is clearly a growing demand for cost effective travel to what is a delightful city but I am personally going to leave Smart Wings alone for the time being and pay the little bit extra with easyjet CSa or Lufthansa. Nearly 5 hours of delays when one is only going for the weekend is just a little too much to accept - for now.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Patrick Minoughan","","2005-03-27","AMS-PRG. Great little airline. It was good to see so many people get off the arriving flight from PRG. We boarded on time left AMS on time and arrived PRG on time. I find it interesting that the fare was 30 euros + 41 euros taxes for a total of 71 euros. Cheap by anyone's standards. The sad not is that they now only fly to AMS on Fridays. Only drawback was seating. I am 6""4"" tall so understandably I was a bit cramped but the seat next to me was empty so it wasn't too bad. In flight crew was professional courteous and very pleasant. I wish SmartWings continued good luck.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Bernard Geiben","","2005-02-01","Although I am a Frequent Air France flyer I started to use SmartWings lately on monthly- weekly flights to Prague (CDG-PRG-CDG). Excellent low cost airline friendly and efficient service. All flights I took so far were on time both ways. I am aware of the many complaints about CDG terminals but although T3 is a ""no-frills"" and rather basic facility it's a change from the hassle and disorganization of T1 and T2 . Whenever schedule permits (even their departure and arrival hours in both cities are very convenient) I will use this airline. On a short trip you get at least what you pay for as far as food and drinks are concerned.","","","","","","","","","","","","","0"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","V Davis","","2005-01-06","Myself and my flatmate flew smartwings from Gatwick to Prague around xmas time. Both flights were delayed. Going out the delay was 2hours coming back 3.30 hours. While I appreciate that delays can occur I did not expect to be sitting around with no information. In fact in Prague people were lying around near the departure gate 30mins after the plane was due to leave - with no revised departure time or information. At no point was there any apology or explanation. Interestingly I was dropping a friend off at Gatwick after xmas and noticed that the same flight had been delayed again. I would not fly SmartWings again. While the flight was average there total disorganisation and blatant disregard of passengers was appalling.","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Prust","Germany","2013-10-22","Hahn to Stansted early morning flight. Flight boarded swiftly and efficiently despite being full departed on time and was ""early"" at Stansted (yes I know the tricks they play with the departure windows to maintain their on-time record). As long as you navigate the website carefully make sure you can print off your boarding card and conform to the luggage rules Ryanair offer good value and good punctuality on short flights. the people who have problems are usually those who haven't read the instructions closely enough or who try to get round the rules.","","","Economy","","9.0","3.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Young","United Kingdom","2013-10-22","My husband and myself have flown 4 times this year with Ryanair. We have our check-in bag and our one rucksack (normal sized) between 2 people to place in the overhead cabins. We are sick and tired of these people who take these massive overhead cabin bags and hold up the queue getting inside the aeroplane and finding a seat quickly. Do something about it. We always enjoy our flight and the staff are always very helpfull and polite. I actually spoke to a member of staff about the problem of the bags on the flight from Krakow to Liverpool at 17.50 on the 19th October 2013. The staff know that it is a problem.","","","Economy","","8.0","4.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Friedrich","Germany","2013-10-20","I flew London Stansted (STN) - Bremen BRE today. STN always guarantees you an awful travel experience. Huge crowds everywhere: Long lines in front of baggage drop long lines in front of security long lines in front of the sky train long lines in front of the gate long lines in front of the aircraft. The cabin crew were very friendly taking into account that they had a load of grumpy early morning pax to deal with. (Yes including myself.)","","","Economy","","4.0","3.0","4.0","0.0","","","","3.0","0"
"small-planet-airlines-uab","/airline-reviews/small-planet-airlines-uab","Small Planet Airlines customer review","M Elliott","United Kingdom","2013-07-11","Flew Gatwick to Kefalonia return. The outbound flight was delayed 45 minutes due to a late inbound flight. The plane we flew on was not branded as Small Planet. It was a rather garish black and orange and I could not make out the company from the insignia on the tail. Most of the writing insight was Greek so perhaps it belonged to a local airline. Plenty of legroom and we were served sweets on takeoff and drinks (water tea etc) and a sandwich for free during the flight. My sandwich was supposed to be toasted but was in fact quite soggy. Flight was smooth and staff were quite friendly. Plane was quite old but the flight was smooth and we landed probably only about 30 minutes late. The return flight left 15 minutes late and arrived on time at Gatwick. The plane was Small Planet branded a lot more modern than the inbound flight however with significantly less legroom! No free food this time but the interior was much better and the staff more friendly and upbeat. Again the flight was smooth. I would use the airline again.","","","Economy","","8.0","4.0","4.0","2.0","0.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Giacomo","Italy","2014-02-20","Flew Milan-Singapore-Chiang Mai and return Singapore Airlines + Silk Air aircraft. Costly ticket (worth 1000 EUR instead of 700/800 EUR of competitors') but you get uncrowded cabins and premium feeling both on-board and at S'pore airport. Gulf carriers cabin crew should really take classes from Singapore Airlines' staff!","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Smithson","Australia","2014-02-20","MEL-SIN-NGO A330 J. Two perfect flights. Very comfortable seats. Fantastic crew who didn't forget a thing Bollinger champagne terrific meals (my Indian lamb shank ordered via Book The Cook was the best dish I have had on a plane). Comfortable spacious cabin plenty of overhead bin space addressed by name more movies than I could get through. Flights departed and arrived on time Changi a very easy airport to transit through. It was very clear why Singapore Airlines remains one of the very best airlines in the world.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"smartwings","/airline-reviews/smartwings","SmartWings customer review","Carl Erik Larsen","","2004-11-21","Flew SmartWings CPH-PRG and back. Of course being a low cost carrier they offer a one class service. Seat pitch is ok. You get what you pay for in my case aprox. USD 200. Cabin isnn't that pretty but service is ok. Cabin crew do a nice job and prices for soft drinks are reasonable (1 to 1½ EUR). Most importantly both my out and inbound flights departed and arrived a little ahead of schedule","","","","","","","","","","","","","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M O'Donoghue","Ireland","2013-10-18","Flight from Shannon to Malaga on 1st October return on 8th October. Ryanair ticked all the boxes. We had reserved seats printed boarding passes for both flights weighed luggage beforehand purchased food on board treated with courtesy and friendliness by staff on the ground and in the air. Excellent and will travel again with Ryanair should there be a Shannon flight departing for our destination.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Fahey","Ireland","2013-10-18","My Husband and I are frequent flyers with Ryanair for many years to and from the UK also to and from Carcassonne this year. I have to say we have never encountered any problems flights were on time as much as possible staff are courteous at all times and food is a good acceptable level. I do wish your Shannon - Bristol service would resume we really miss that service in the meantime we will continue to travel to Knock or Dublin or Cork to fly with Ryanair. Their seat reservation is also a good service.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Modage Levoux","United Kingdom","2013-10-16","London Luton to Knock Mayo West of Ireland yesterday 16/10/13 on the 11.50am flight. I checked online before leaving and no reported delays. I also checked on the screen upon entering the airport at approx. 10.15am and again no reported delays (only information was flight information and check-in desk to go to). Then after going through quite a security queue I'd been informed by another passenger that the flight had been delayed until 3pm which was confirmed on the displays. The scheduled time then varied from approx. 2.45 to 4pm changing quite regularly. So after a considerable time spent waiting at the airport the flight finally took off well after 3.15pm (by this time I was sitting on the plane and too tired to note the time of takeoff). I would recommend implementing a free beverage/drink for all customers in cases where any flight is more than 2 (or 2.5hrs) late. As this would show an acknowledgement the apology by the company and would not cost the company very much in terms of stock. In fact I'd say customers might then opt for seconds for which Ryanair could charge resulting in profitable sales overall. In addition no information was passed onto the customers as to the reason for this delay.","","","Economy","","","4.0","2.0","0.0","","","","0.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Davide Greco","Italy","2014-02-19","SQ469 Colombo to Singapore on Feb 10th. Back with them after almost 4 years I had again a positive experience despite the terrible schedule out of CMB (leaving at 1.30am): brand new A330-300 great and attentive crew and entertainment system displayed on a big PTV. During my previous experience with them I remember the seats were more comfortable and softer on their B777 but the legroom is still far above average for economy and service outstanding. Arrival to Changi on time and out of the terminal in less than half an hour really a fantastic airport in terms of facilities and organization.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Virginia Bolton","Australia","2014-02-18","Flew Singapore Airlines to Yangon Myanmar return. Excellent flights - all on time. Service and leg room very good. Prefer the aircraft with the 2 seat row on the side as you don't feel so packed in. Meals were good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Bell","United Kingdom","2013-10-15","Dublin to Ibiza 8 Oct and return 15 Oct 13. First time using Ryanair booked via an online holiday site and wasn't aware on booking that it was Ryanair. We had printed off our boarding passes and booked in hold luggage with smaller bags for hand luggage which fitted under our seats as due to the ridiculous size of hand luggage now allowed by most airlines have had problems in the past finding space above so I don't think it is worth the hassle this is by no means exclusive to Ryanair. Flight was good on time purchased only coffee at 3 euro don't think that is extortionate to pay. My complaints would be: 1) never having flew Ryanair I wasn't aware that it was unallocated seating and this caused a stampede for the seats. 2) due to the quick turnaround the plane was not cleaned between flights and the floor at my seat was covered in used tissue. From Dublin priority boarding did get on first but coming back in Ibiza everyone put onto a bus at the same time priority boarding let off a few minutes earlier but hadn't completed boarding when the next lot got off so I don't think I would pay for PB if flying with them in the future. Yes would use again but not if on a longer flight as wouldn't want to be separated from my travelling companion on a longer journey.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Z Hazzard","United Kingdom","2013-10-15","Although the vast majority of Ryanair staff we encountered on our flight from Bournemouth Airport were helpful and polite the first woman we encountered on check-in was utterly obnoxious. We had arrived 11 minutes before check- in was to close and no other passengers were queuing except ourselves yet the woman did not meet us with a professional greeting of good morning but barked at us 'You have one minute to process your baggage' and as my husband's suitcase was over the weight limit was unhelpful in resolving the situation and refused to allow us to pay a fine there but only when we had removed the offending items and struggled with them to the departure gate. My husband and I were stunned by this aggressive attitude and absolute lack of professionalism. The struggle to find available seats once we boarded was chaotic and with many crying children was a stressful experience. We returned via a Thomson flight which was an absolute delight by comparison. Suffice to say we will never fly with Ryanair again.","","","Economy","","3.0","2.0","2.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Chan Pui San","Malaysia","2013-10-15","Rome to Paris. Disgusted at being charged £70 as I hadn't printed my ticket off. I know they have rules but what a ridiculous amount to charge for a piece of paper. There is no consistency and am unlikely to fly with Ryanair again.","","","Economy","","1.0","3.0","3.0","3.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Harsh Mehta","India","2014-02-17","Recently I traveled on B777-200ER from Mumbai to Singapore. It was a very comfortable flight. The Economy Class seats are quite comfortable with good in-flight entertainment system but yes some improvements in the system are required. The lavatories of B777-200 are way too small. It feels claustrophobic sometimes and has no window. Crew were very helpful and responsive. Overall a good option to travel long haul.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Bryant","United Kingdom","2014-02-10","Recently travelled from London Heathrow to Singapore then Singapore to Brisbane. Travelled alone first time. Staff were absolutely wonderful on board polite and attentive. Very comfortable and food very good. Check in outstanding no wait or delays at any point even collecting cases very quick. I would highly recommend these airlines to everyone travelling long haul.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Nick Ware","United Kingdom","2014-02-07","SQ319 from LHR to SIN on the 777 300ER with new business class. Generally a good flight with excellent service good food and fantastic entertainment. The big downside is the new seat / bed. This has been ineptly designed and suffers from several really irritating issues that should have been resolved before it was rolled out. The seat is wide and has no side or lumbar support so whatever position you adopt it is not good for the back and not comfortable. The armrest to one side contains the table and a a small locker. Both are opened by pushing down. As these are exactly where your arm naturally rests they keep popping up which is annoying. When flipped over into bed mode the mattress is very hard. You have to lie at a diagonal angle due to restricted length and this is not comfortable. A further problem is that seat belt when in bed mode is an inertia reel seat belt - it is far too sensitive so if you turn onto your side or at least try too it locks and stops you turning and then you have to stop again very gently pull it out before completing the turn. It is nearly a great seat and bed but suffers from too many basic flaws which could and should have been spotted and resolved by the designer. Disappointing. Other than the poor bed / seat and lack of an amenity kit a good flight.","","","Business Class","","7.0","2.0","5.0","4.0","5.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Taylor","United Kingdom","2013-10-15","We used Ryanair flying from Manchester to Malaga 7th October returning on the 14th we flew as a family of 3 adults and 3 children aged 11 2 and 6 months. after hearing all the horror stories around Ryanair we were feeling quite sceptical however we were impressed with the service they provided they were friendly helpful and informative and we had no problems at all.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Rosssello","Spain","2013-10-15","Madrid-Paris (Beauvais) and return (26-30 September 2013). Perfect flight as always on time both ways. Beauvais is a nice small Provincial airport near Paris no long runnings over the tracks as in Barajas Airport or Schipol or Gatwick. Just 200 meters from the small airport terminal and the plane is taking-off. I fly Ryanair often have flown more than 40 flights and always on time. I recommend you pay for Priority boarding.","","","Economy","","10.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Weaver","United Kingdom","2013-10-15","Having queued early to get seats together due to no seat allocation. We got two seats together towards the rear of the aircraft and stored our luggage (not the maximum size but to large to go under the seat) in the overhead lockers. Only to have it remover by the flight attendant shoved in my face and when queried as to where I should put it as it didn't fit under the seat was told “That's your problem. I ended up with my luggage on my lap for the full 3 hour flight including take off and landing. I will never use them again.","","","Economy","","","2.0","1.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Coupe","United Kingdom","2014-02-05","Recently returned from Melbourne via Singapore. The seat on the trip from Singapore to Manchester was really uncomfortable as a result I have a bruised coccyx which is still painful. The stop in Munich is a complete pain and makes for a horrendous journey time about 16 hours. Would think twice before booking with Singapore again.","","","Economy","","6.0","1.0","5.0","5.0","5.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Casper Yap","United States","2014-02-05","HKG-SIN-KUL. Older plane a bit dirty. IFE on the blink. Need to get newer planes for these flight segments. Staff experience was great without complaints. Used FF but difficult to get seats and the airline surcharges were high paying like a coach seat. Had to use all FF as they were expiring and not renewable.","","","Business Class","","6.0","3.0","5.0","4.0","3.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Caroline Kinnear","Australia","2014-02-03","MEL-SIN-MEL in January 2014 in Economy Class. Seats 39 (Aisle) on way up 34 (aisle) on return leg. 747-300 MEL- SIN the 380 on the SIN-MEL leg. Check in for this flight was very slow the flight was as a consequence 30 minutes late leaving with no apology for the delay. The plane on the way to Singapore (the refitted 747) was much more comfortable in my view than the A380. The refitted 747 is not as wide as the 380 the seats seemed to be more comfortable and certainly had better lumbar support. The service was faultless on the way up. The beverage service quite prompt and the inflight meal looked OK. A further snack was served about 1.5 hours prior to landing. The red-eye flight on the way back to Melbourne on the A380 was OK but not great. However the flight left on time the meals and beverage service was efficient and the meal was adequate if nothing special. The seat however was not comfortable - not enough lumbar support and I had back ache for some days afterwards. The blanket provided was of good quality and nice and warm. The crew were efficient as is usual for Singapore Airlines but not very friendly. One of the toilets in the economy cabin was made unavailable for passengers with no explanation as to why. Information given out by 2 crew members about the flight wasn't accurate - they said the arrival time would be 30 minutes earlier than the actual arrival time but in the end we landed on time. However we were kept waiting once we landed and had to stay on the plane at Melbourne airport. Very frustrating after a long flight. However overall having flown with a number of airlines Singapore Airlines is definitely probably one of the better ones. Both the ground staff and the cabin crew are relatively on the ball. There are loads of choices for in-flight entertainment although I wish they would make the headphones more user-friendly and comfortable to wear - after about a couple of hours they hurt my ears and I could not make them short enough to fit comfortably at all. The service is very efficient and the planes are pretty comfortable although I would not recommend the A380 for a long night flight.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Dobinson","United Kingdom","2013-10-13","We have flown with Ryanair to Italy 2-3 times a year for the past 9 years. We have never experienced any major delays and flights have arrived early and on time. The cabin staff have been friendly and courteous. The only problem we have seen recently is the lack of space for hand luggage. Abide by the rules and you can't go wrong. By the way the cappuccinos are to be recommended!","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Crook","United Kingdom","2013-10-13","Stansted to Fuerteventura cannot believe that unless you priority board they will separate you from your children. Surely this cannot be a suitable situation in the case of an emergency how are under five's expected to understand the safety information.","","","Economy","","1.0","1.0","1.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Arthur Boyle","Ireland","2013-10-13","My wife and I are frequent passenger on Ryanair flights our most recent flight was from Shannon to Malaga 20th Aug back on the 10th Sept 2013. I would like to say that if it was not for Ryanair and its cheap flights I would not be able to fly as much as I do all flights with Ryanair have been a most pleasant experience and I have found the staff to be most courteous and helpful. When you book a flight you are told to read terms and conditions so why should Ryanair be to blame. I am looking forward to my next flight.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Clare Howard","Australia","2014-02-03","Just returned from trip to UK via Manchester (from Melbourne) had ordered (and phoned prior to trip) to order special meals as have a sugar allergy. Very disappointed as the meals were hopeless. Offered me fruit coleslaw sugar-free jelly (inedible) all unsuitable. Am so disappointed that in this day and age that either a nutritionist or dietician does not oversee these 'special meals'. The cabin crew were very kind and did their best but it was woefully inadequate and on this basis am unlikely to travel this airline again.","","","Economy","","3.0","4.0","5.0","1.0","2.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Carol Roestorf","South Africa","2014-01-30","I was a passenger on 4 flights between December and end of January 2014. Johannesburg to Singapore was good with excellent staff service and 5 star service for everything. Singapore to Adelaide the staff were less attentive. Adelaide to Singapore my return was again 5 star service. The cabin crew were visible the whole time. Singapore to Johannesburg was not a good flight. My screen did not work properly my headset was not working and as a diabetic traveller the lack of food service was panic stations for myself. As we left at 2.10 in the morning a filled bread roll for the entire flight back does not suffice. I explained to the staff that I needed to have something to eat and was afforded a small bread roll and an apple. Snacks were available but they do not take the place of a meal for passengers. Meals are necessary for diabetics and they cannot travel on snacks for 8 hours especially as the inbound flight would have also just served a snack prior to landing.","","","Economy","","10.0","3.0","4.0","3.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Peterson","Australia","2014-01-28","MLE-SIN SIN-PER on A330-300. Flight was Male to Singapore was on a fairly dated aircraft. There were dirt and scuff marks across most of the surfaces which detracted from the feeling of luxury! Good service though and food and meals were of a high standard. Singapore to Perth flight was a much newer and cleaner aircraft with fantastic staff. This flight would be a 10/10 and by comparison the flight from Male was lacking in the service area. Seat was quite difficult to sleep on as angled seats are used.","","","Business Class","","9.0","3.0","4.0","4.0","4.0","","","4.0","1"
"solomon-airlines","/airline-reviews/solomon-airlines","Solomon Airlines customer review","Donal Ryan","Ireland","2014-06-20","I flew Brisbane to Honiara on the 24th April. Flight Left early was only 1/4 full and arrived 40 minutes early. Add 30 kg of luggage good plentiful food and beer what more could you want. Entertainment was poor but its only a 3 hour flight so I survived. Staff friendly which is much more than I can say about the BA & Qantas staff on the Flights coming out from Ireland.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","3.0","1"
"solomon-airlines","/airline-reviews/solomon-airlines","Solomon Airlines customer review","P Schubert","Australia","2013-04-11","Flew from Brisbane to Honiara and then on to Munda return. A320 flight to and from Honiara was on time reasonable wine flowed freely good food but no IFE (I had an iPad). Possibly the most under-utilised A320 in the world 10 sectors a week or so. A 10 min walk literally on the road to the domestic terminal with a dodgy luggage trolley and a very hot and humid wait. They are very proud of their new Dash-8 however this ride to Munda was extremely hot. Despite them running one prop for 20 mins before we got on the plane never cooled down for the 50 min flight. The safety cards proved useful as fans! This multi-stop island hopper flight tends to change its timetable at will - there was a large group going to Munda so we got dropped off first. Leaving the plane arrived an hour early because the PM came to visit the area so we got to stop at 2 other airstrips on the way. Overall a good experience generous baggage allowance for diving gear.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Harley","United Kingdom","2013-10-10","East Midlands to Zadar. Have used Ryanair many times and consider them to be a good airline. Probably flown with them 40 + times and only experienced 1 major delay. This flight again excellent. Flights on time both ways friendly staff seat comfortable enough for a 2-3 hour flight. One big plus with Ryanair is seats do not recline. Nothing worse than restricted legroom being made worse when the passenger in front reclines. There are enough warnings on their website about potential extra charges so if you get caught you only have yourself to blame.","","","Economy","","10.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Wallace","United Kingdom","2013-10-10","Like many people on this site we have used Ryanair before like many we abide by their rules don't necessarily like them but we abide by them. We have a young child so we booked priority boarding - the only airline I know that doesn't allow this as standard (but fair enough that's their policy we know that in advance). So hold luggage booked priority boarding additional infant equipment all paid for. Flying from Edinburgh to Faro was okay long queues at check-in but okay. Trek at Faro up and down stairs 2 year old and 3 bags not great but can't blame Ryanair (although can't help but think they are treated as 3rd class because of the deals they make with airports). Chaos on way back one person at check-in no priority queue at boarding pass check. Advised it would be at the gate nope people were allowed to stampede if you were already at the back tough! So on return to UK I complained and requested that the priority boarding fee was refunded. Rather than customer service I received a curt ""we do not make refunds"". So despite not getting what we paid for they pocket the money anyway Will we use them again probably simply they put they get you there but I will treat them with the same respect that they show their customers.","","","Economy","","4.0","3.0","3.0","1.0","","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Saltis Harald","Australia","2014-01-24","Great flight all round! I flew SYD-SIN and really enjoyed my flight on Singapore's A380. The inflight entertainment was great with all the latest movies and TV shows. I was lucky enough to be sitting on the upper deck which offers more cabin space. The food was great and had a good variety of Western and Asian food. The seats were comfortable and had an ok recline. The cabin attendants were friendly and always had a smile!","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Jones","Canada","2014-01-24","Frankfurt to Singapore Singapore to Beijing. Semi-traditional Christmas Day dinner option decorations in cabin festive music and the best flight attendants. My airline of choice for long haul because nothing was a problem for them.","","","Economy","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"solomon-airlines","/airline-reviews/solomon-airlines","Solomon Airlines customer review","B Owen","Australia","2012-05-28","Brisbane-Honiara. Check-in a little slow but request for seat changes so our group could sit together handled without fuss. A320 has comfortable seats with good leg room but no IFE despite old style screens throughout the cabin being available. Catering is very basic and catering equipment is old and well used. Toilets clean but are old and smelly. Highlight was the crew who offered drinks throughout the flight not just responding to requests but proactively out in the cabin for the whole flight. Recommend having breakfast before the flight and bring a book or iPad but otherwise an enjoyable flight and cheaper than Virgin.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","4.0","1"
"solomon-airlines","/airline-reviews/solomon-airlines","Solomon Airlines customer review","C Moore","Australia","2012-03-24","Brisbane-Honiara-Suavanao-Honiara-Brisbane. BNE-HIR-BNE. Nice A320 with more leg room than any other airline I've flown. Service was excellent nice food plenty of drinks. Flights on time. Smaller Twin Otter and Britten Norman Islander planes for the domestic flights both small but comfortable enough bit noisy though!","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"solomon-airlines","/airline-reviews/solomon-airlines","Solomon Airlines customer review","A Pedersen","Denmark","2011-10-22","BNE-HIR-BNE. BNE connection is operated by Strategic Airlines. Service BNE-HIR-BNE excellent like a party on board with plenty of food and endless drinks. Luggage allowance flexible. Punctuality quite good. Domestic no service on board - had only one cancellation (due to puncture on remote Island of Gizo). However hotel and care quickly provided until next morning. Small aircraft on domestic routes noisy.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Suzanna Walker","United Kingdom","2013-10-10","Never again! Our two year old was expected to sit over 7 aisles away from any of the adults in our party. Due to boarding staff the queue at the gate was disrupted this resulted in our party being placed further along the queue to board (we had been near the front). When we finally got on board there were only odd seats dotted around the aircraft. None of the adults could be seated together which was not such a major issue but the Ryanair flight attendants (there for safety not service) thought it perfectly ok to seat a two year old 7 aisles from the nearest adult in our party. A two year old cannot understand or comprehend any safety procedure and Ryanair do not even accept unaccompanied minors.","","","Economy","","","2.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Kevin Higgins","Ireland","2013-10-09","Great flight from Knock to Luton on 27 Sept to 29 Sept. All for 32 euros. Easy online booking / boarding card / friendly staff.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Anders Pedersen","Denmark","2014-01-23","Excellent trip in Boeing 777-200. Flight delayed 45 Minutes. Request for certain seat was accommodated and the flight was only half full resulting in several empty seats given options for sleep. Service good and 2-3 hot meals were served (dinner hot snacks breakfast). Staff hard working and professional. A true 5 star airline with a genuine economy class product.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Watson","Australia","2014-01-22","Flew Paris CDG-SIN-SYD. First leg was on the A380 and we were seated in exit row seats on the upper deck. Much quieter and nicer than downstairs. The attendants were great food pretty good and as it was a long flight there were trays of drinks and snacks available at the back - you could just help yourself. Flight left about 30 mins late but still arrived in SIN on time. Second leg from SIN-SYD was on an older 777. Seats nowhere near as comfortable very few movies on an old entertainment system. The attendants on this leg weren't as good either they just didn't seem interested in helping compared to the other leg. So the first flight was wonderful the second one not so much. Singapore Airlines is still very good and recommend it.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Michael Rouse","United Kingdom","2014-01-15","Manchester-Singapore-Sydney return. Brilliant service good food for economy class. Flight attendants worked hard and were first class. On the outward journey suggested we might want to move to have more space sadly the plane was packed coming back. We will use them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Tubridy","United Kingdom","2013-10-07","Leeds Bradford - Malaga. First time flying with Ryanair and had no problems whatsoever. Made sure boarding cards were printed for both directions before leaving home. Luggage weighed to make sure not over weight before leaving home. Purchased reserved seats with extra legroom and had a comfortable flight. All staff were friendly and helpful.","","","Economy","","9.0","4.0","4.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Lee Sarah","Australia","2013-10-07","I flew from Stansted to Vasteras on 3rd October with a group (8 people 4 underage/children). Initially our bags were too large to fit through the allowance restrictions they had set so after shuffling the baggage a little they fit perfectly. The staff however showed no respect and little empathy with the situation of a mother carrying baby essentials in her purse. Of course we did not expect this to be the case but some nice treatment would have been much preferred to the screaming we endured about how the airline punctuality would be abused if we did not pay a fine. Before reshuffling the items in our bags the staff insisted that we pay the fine and requested that some of us be through to the plane. The children passed through (passport checked) and waited for the others only to have the staff lock the door on them separating them from parents simply to threaten our group that punctuality is crucial (even though we were boarding ahead of schedule). Unfortunately a handbag was taken (not disposed of but taken) and we made it to our seats. It seems that the staff of the airline are also not fond of people placing baggage in overhead compartments while safety demonstration is on as they requested to be seated and silent until takeoff. The irony in the situation! After that flight it's safe to say that Ryanair has lost 8 potential customers and maybe even more considering the other customers who had to endure the rude woman at the boarding gate.","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","David Gench","United Kingdom","2013-10-07","We had no problems flying with Ryanair. Professional about everything. Staff at airport and on the plane were very good. Helpful and so young. The flight was on time both outbound and return. The plane was clean and seats were comfy. Nothing but praise. Will be using Ryanair again. Fuerteventura-Stansted flight FR8183 on 4th October.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Treano","Japan","2014-01-14","HND-SIN-JNB-SIN-NRT. Took off late from HND in an A330 due to aircraft arrival. Cabin crew did a good job. No amenity kits distributed. Seat had a lot of space and IFE was loaded with good selections. Had the Japanese style breakfast which was good. Later served refreshment (had a choice) which was nice. I had the Spaghetti and Eggplant really good. Cabin crew made continuous drink runs. A330 had dirty seats that needed cleaning or replacement but a good flight. Took off late from SIN in a revamped 777-200. Lots of space and legroom. Amenity kits distributed. Refreshment was a sandwich and I fell asleep after eating. Had the Omelette for Breakfast. Really good. IFE was not loaded up. Arrived early into JNB. Ground staff at JNB really nice and friendly for being 0605 in the morning. JNB-SIN took off on time. Full flight and again in a revamped 777-200. Amenity kits distributed. Served lunch after an hour. I had the braised pork which was really good. Fell asleep but was awakened by the constant snack runs of sandwiches which were small but very tasty. Constant wine refills were also done. Fruit cookies and chips were also distributed as snacks. For Breakfast asked for chicken but was served the Omelette with sausage. No complaints as it was perfect! Arrived into SIN early. SIN-NRT gate said closed but they were letting pax check in. Seemed like boarding took forever. Took off on time in A380. Seat was cramped and smaller than 777-200 and A330 seats. Served lunch I had the Japanese selection it was ok. Fell asleep and was occasionally awakened to cabin crew doing drink runs. Aircraft seemed to be really cold. Landed in NRT early. With all the late UA flights arriving Immigration was a nightmare! The last flight seemed to be a little low on standards but overall Singapore Airlines is still right up there next to ANA.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Palmer","Australia","2014-01-13","London to Singapore Singapore to Sydney 5th January 2014. We had our dates mixed up and turned up to the airport for the wrong flight a day late. This was our fault and Singapore Airlines were very helpful and managed to put us on the next flight (the one we wrongly turned up for). We were not charged anything for this and the ground staff were very professional and helpful. The flight were good seats were as comfortable as economy gets and the entertainment was excellent. The cabin crew were polite and very professional. The food was really good. Because we were headed all the way to Sydney we had to try and get on another flight at Singapore. Once again the ground staff were helpful and professional and put us on the next flight to Sydney at no additional cost. The second flight was as good as the first with comfortable seating great entertainment and service and good food. All round very pleased with Singapore Airlines and grateful!","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Williams","United Kingdom","2013-10-07","Flown numerous times with Ryanair. Liverpool to Reus. Always the cheapest. With Ryanair all you have to do is follow some very basic rules and you wont have any trouble at all. Make sure you have booked in any hold luggage on line its much cheaper but you can take 10kg each as hand luggage6 of us so spreading it round saves you a lot of money. Also it amazes me when people cry when they have to pay the £60 if they haven't printed their boarding cards before hand. Why not? I do not have a printer so just pop down to a local library to print them out. Yes Ryanair is a bit like catching a bus and you just sit where there is space but so what flight times are not long haul and I'm sure you can put up with it for a few hours. There is a lot of selling during the flight but again so what. Don't buy anything if you don't want to. Food is a rip off agreed so I have never purchased anything. So let me give you an example of how much cheaper it is to fly with Ryanair. It cost us a family of 6 just under £ £600 in Sept for return flights to Reus.","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Alex McLay","United Kingdom","2013-10-07","24/9 and 1/10 Manchester - Faro. Perhaps I am too fussy as I normally fly scheduled for business and this was the first time I used Ryanair. I weighed my case at 14kg but Ryanair insisted it was 17kg. I was told to take things out and put them in my golf bag. If you forget the boarding pass that is printed by yourself there is a penalty of££70! The crew on both legs were surly. All they did on a 2.5 hour flight was to try and sell things. Boarding is a joke with everyone squeezing 10kg in lockers which do not have the capacity. As I said I normally fly schedule and they appear a similar price for far superior service. Although the flights were on time passenger service and treatment with a constant aim of collecting more money is a dreadful experience.","","","Economy","","3.0","2.0","2.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ann Hill","United Kingdom","2013-10-07","Liverpool to Ibiza. Case weighed 15.3kg sister's 14.4kg. Ibiza to Liverpool both cases were heavier. We did not put any extra weight in our cases. Believe scales inaccurate in Ibiza. Mine weighed 16kg and had to take items out of baggage at check-in. Took some items out and put in hand luggage 're weighed at 13.8 noticed case was weighed on different part of weigh belt. What I took out was not 2kg in weight. Was disgusted to witness someone being charged 70.00 as he had lost his printed check-in. I know they have rules but what a ridiculous amount to charge someone. When queuing at gate girl with small handbag across her body was asked to put inside her piece of hand luggage yet people in front were allowed on carrying duty free bags as well as hand luggage. There is no consistency am unlikely to fly with Ryanair again.","","","Economy","","","3.0","3.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Shu Wen Teo","United States","2014-01-13","Flew economy from LA to SIN in May 2013. The seat is spacious and provides enough legroom. However I was utterly disappointed with the service. I fell asleep when they were handing out the meals. I woke up when all the passengers were just about to dig in and I immediately asked for my meal. But I was told that they had run out of lunch and the rude air stewardess walked away without offering anything else. Aren't they supposed to have enough meals for everyone? Even though the air stewardess offered 2 small bags of chips later this still did not make up for it. Light snacks for main meal? I don't think so.","","","Economy","","5.0","4.0","1.0","1.0","4.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Imtiaz Riadi","Indonesia","2014-01-13","CGK-SIN-DEL SQ 967 and SQ 406. Connection time more than sufficient. The seat was comfortable but not fully flat. The meal choices I had on the CGK-SIN Route were Rendang and Lasagne. I tried the Rendang and it was delicious soft tender and quite spicy. The TV was sufficient and I'm thankful they have charging port on the SQ 406. I slept for the rest of the flight and managed to do some last minute inflight shopping before landing.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Peter Heathcote","United Kingdom","2013-10-07","We flew this weekend for the first time with Ryanair from London Stansted to Kerry. We have avoided them in the past due to various negative reports in the media. I have to say they were on time in both directions (actually early) the crew were polite and helpful. The plane seemed fine pilot information was good regarding weather etc. I have to say we did follow the rules I purchased scales to weigh our bags printed the boarding cards at the correct size and arrived in plenty of time to catch the plane. I was ready for a very unpleasant delay with grumpy staff in poor uniforms and dirty seats to sit on but what I got was actually a very good service from what appeared to be a reasonable airline operator. Would I have wanted to fly to St. Lucia on board maybe not as the finer comforts are not there but for me I would definitely fly with them again.","","","Economy","","10.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Roman Hans","United States","2013-10-07","Rome (Ciampino) to London-Stansted 4 October 2013. My 2 hr 20 minute flight was 1.5 hrs late. Though we sat at the gate for 90 minutes the flight attendants charged £3 for water. Unbelievable and unforgiveable. Add in the fact they're so strict about carryon-bags and you'll never even consider flying them.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ed Brooke","United Kingdom","2013-10-03","Rome Ciampino to London Stansted FR3005. Excellent service. For last 8 years I have taken over 60 flights with Ryanair without complaint. During this time I have had the cost of two flights refunded without any quibble (family bereavement). Today I was informed of a rescheduled flight. Ryanair re-booked the 3 members of our party on the alternative flight of our choice with no fuss no extra cost and within a 5 minute phone call.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Velvon Almeida","New Zealand","2014-01-13","Auckland to Singapore to Mumbai return. Excellent service by cabin crew B777-300ER from AKL to SIN. Seats were comfortable. Inflight entertainment was excellent. I had pre arranged a special meal that was delicious. At Singapore airport ground staff member was waiting to guide passengers to Mumbai as it was a fast connection. Singapore to Mumbai was B777-200 - another nice flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Anders Pedersen","Denmark","2014-01-10","SGN-SIN-SYD on 9th January 2014. First leg on B770-200. Excellent and proactive ambitious and diligent staff whether old or young. Seats not lie flat but no need for a two hours ride. Lounge access food and drinks very good. 3-4 options for hot food given! The Bollinger champagne is now replaced. No cheese table could be offered. No wifi available. SIN-SYD on A380-800. The cabins provide some privacy. Beds are flat but not fully horizontal a small angle of 3-4% remains disturb sleeping and annoys. The TV screens are heavily light reflecting and are more mirrors than TVs – what a disaster as compared to the investment. The tray tables are in a funny skew position forcing the gourmand to lean sideways while eating. Disappointed by this seat furthermore its hard to operate. Food is excellent and options are plenty. No cheese table offered. No wifi available. FAs were kind caring and attentive. SQ is the only airline serving stout beer - quite charming. Wines are good and food is good as well.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Eti Yaacobovich","Israel","2013-10-03","02/10/2013. About a month ago I purchased flight tickets online from London (Luton) to Dublin. I paid in advance for ordering extra seat and luggage up to 20 kg. We reached the airport at 12.30. Desk opens at 13:00. When I told the clerk that I had not had the option to print a ticket she answered carelessly and rudely: ""These are our procedures if you do not have 140 pounds to pay do not fly""! Charged 140 pounds for printing two boarding cards! Then during the flight they flooded us with nonsense and aggressively tried to get us to buy from them. I know that this is first and last time I fly with this company. Cheap flight does not mean poor service.","","","Economy","","","2.0","2.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Julia Edmead","United Kingdom","2013-10-03","23 September 2013 to Fuerteventura and back again with them on 27th September. After seeing all the bad reviews they get I was very nervous. Its a low cost airline and to be honest it is no different than flying with Thomas Cook or anyone else for that matter. Ok so you don't get inflight movies seats don't recline but I found the whole booking to boarding to flying all very comfortable and easy.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Younger","United Kingdom","2013-10-03","Charged £50 for extra case which I booked 4 days before I flew out and found out it was only for one way to bring the case back it would cost another £50. Surely if you take a case on holiday you want to bring it back so this charge is a total rip off. It has nothing to do with security just pure greed from the airline. Found the staff on baggage handling to be unhelpful and miserable. On returning to UK we went into the duty free and was told we could take one carrier bag with our goods on flight with our hand luggage but this was not to be we were told by boarding staff very rudely that are carrier bag had to be put in our hand luggage which didn't have any space. Luckily we found a space in someone else's bag otherwise we would have lost the goods we had bought. On getting on the plane there was nowhere to put our bags other people were also having problems we had to put baggage under the seat in front of us which left no leg room at all and had a very uncomfortable flight home.","","","Economy","","","1.0","2.0","2.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Steven Cao","China","2014-01-09","Dec 26 Shangahi Pudong-Singapore-Auckland with brand new B777-300ER very efficient check-in and pleasant transit experience comfortable seat with spacious legroom large AVOD screen with plenty of movies/tv shows/music channels. Cabin crew very friendly and polite lots food and very tasty beverages/snacks/fruit served frequently during the mid-might flight of Singapore-Auckland. Return flight Christchurch-Singapore-Shanghai Pudong with old and dated B777-200 can't believe SG still use this type of aircraft for 10hrs flight mini VOD screen is like a joke again outstanding cabin crew and food service.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Turner","Australia","2014-01-09","Flew economy from Frankfurt to Singapore. Food was decent leg space sufficient. A very smooth flight with good customer service. Our flight out of Frankfurt was delayed due to bad weather in New York missed our connecting flight from Singapore to Perth as a result. We were very impressed with their service in this situation. They organised a room and paid a return taxi fare to the very nice Hotel Village Changi. We spent most of our 10 hour wait there eating the free buffet meals and resting in the comfortable room. Although we were frustrated that we were so severely delayed having a hotel room and meals provided made the situation less stressful.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Nick Hodgson","Australia","2014-01-08","MEL-SIN Business in December. I was surprisingly disappointed on this trip aboard their 777-300ER aircraft. Granted the newer Business class was not yet installed but overall I wasn't all that impressed with the quality of the seat which looked rather tired. The lounge in Melbourne is barely comparable to a domestic Virgin Australia lounge since they have split it into Business/First and had a very poor food and beverage offering. Despite requesting not to be woken for breakfast service during the flight to maximise sleep I was. Not a picky traveler and not a regular Business traveler either but found myself a little disappointed at the offering considering the hype.","","","Business Class","","5.0","4.0","2.0","4.0","4.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Ian Johnson","United Kingdom","2013-10-02","My wife and I flew from Bournemouth to Ibiza 24th September returning to Bournemouth on the 1st October 2013. Clean aircraft on both occasions. Very good cabin crews happy and anxious to please. Both flights ahead of arrival times. On the inward flight the Captain saw the majority of passengers using the front steps off the aircraft with a happy word for all. Stop moaning about Ryanair. Stick to the rules and you will enjoy the experience.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Craig Bryant","Australia","2013-10-01","Beauvais (Paris) to Bratislava 8 September: the absence of any seat booking as a standard service makes boarding Ryanair feel like a cattle yard experience (we paid the extra for a seat reservation and that worked well). The total inflexibility on luggage weight is a sham and price gouge policy. We are both smallish people our carry on luggage was well under weight and one checked in bag (which of course we paid for) was 1 kg over bang another 20E ie it is per bag if hers was under and mine over you still pay on the one that is over. The flight crew were fine but the check in woman forgot to stamp my wife's boarding document so having gone through the queue we had to run back for that. The airport shuttle service from Porte Maillot to Beauvais was very good but it is 1.5 hrs. Ryanair is now my airline of last resort.","","","Economy","","3.0","4.0","1.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Mulford","United Kingdom","2013-10-01","Seats uncomfortable ridiculous rules which although we adhered to them we could see that others did not. Hot food ran out and staff did not seem to have any comments other than what were likely to have been stock responses it seems if your flight is later in the day it is 'pot luck' if the advertised food is available as it is not replenished between stops! Didn't want to travel with Ryanair but really had no alternative at the time with destination and dates but would avoid in the future.","","","Economy","","4.0","1.0","2.0","1.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Syed Mukhtar","Malaysia","2014-01-06","Flying Dubai to Penang via Singapore. Excellent service excellent food not too much expensive great flight entertainment selection. Flight from Singapore to Penang was operated by Silkair with an excellent service. Great airline overall. Definitely using this again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Buehler","Switzerland","2014-01-06","SQ 345 ZRH to SIN 9 Dec 2013. The A380 was late due to non communicated reasons - no Economy Class in Upper Deck were available thus our long lasting reservations were cancelled and we got rather poor seats in the aft of the airplane. The meal was 'overcooked' thus not edible service was non-existent we had to get our drinks ourselves in the galley.¨It was the lousiest flight to Asia we have experienced.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","O Eagle","Australia","2013-10-01","I was catching the morning flight from Barcelona to Rome with 3 other companions. We sat awaiting to board when the call came up. We watched the farce play out as passenger after passenger wrestled with their carry on to shove it into the small regulation box. If they couldn't get it in the little metal box they got fined. As the line finally whittled down we decided to board. They don't turn on the air-conditioning until the plane is in the air. It was then we realised that the seats were not allocated first come first serve. We had to hold our carry on on our laps. I looked above me wondering why we couldn't put our carry on in the overhead compartments. Finally the aircon came on - just about the same time the captain started advertising the sale of scratchcards.","","","Economy","","2.0","1.0","1.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","James Heneghan","United Kingdom","2013-10-01","Luton (LTN) - Ireland West Knock (NOC) return from Friday to Monday September. Great fares for the return flights. Excellent service as usual on this route. On-time departures and arrival. Attentive and friendly cabin crew. The Ryanair Station Staff at Knock were efficient and professional as well as helpful. My expectations are always met. Fully recommend Ryanair and always look forward to travelling with them.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"somon-air","/airline-reviews/somon-air","Somon Air customer review","R Shumann","United States","2012-12-03","FRA-DYU-FRA. I was a little dubious about this airline but both flights were on time and in a new 737-900 aircraft. FRA-DYU was six hours had a basic dinner and soft drink service (no alcohol) and sandwich before arrival. Crew passed out thick blankets but no pillows. No IFE either. DYU-FRA left at 3 am Tajik time no food service on an overnight flight. I would fly again because of convenience it's hard to get to Dushanbe.","","","Economy","","5.0","4.0","3.0","3.0","0.0","","","4.0","1"
"somon-air","/airline-reviews/somon-air","Somon Air customer review","A Bradshaw","United Kingdom","2012-11-14","DYU to FRA: Somon Air flights are very difficult to book outside Tajikstan so although their flight times suited me I ended up booking my outbound flight to Tajikstan with Turkish Air. I did manage to book my return flight with some local help whilst in Tajikstan and was pleasantly surprised. Aircraft was a new Boeing 737-900 flight was comfortable and the cabin crew very good. There were only approx 60 passengers on the flight which is probably more to do with the problems booking rather than the quality of their service. There is no TV IFE but as most of the Somon Air flights are through the night this wasn't a problem. I wouldn't put anyone off flying with Somon Air but they really do need to offer flight booking outside Tajikstan with the major travel agents in order to be competitive.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Lakshmanan","Singapore","2014-01-03","Flew from Singapore to Dubai in Economy class and I hate the seat configuration. Its 3-4-3 which doesn't give you any privacy if you're travelling with a partner. There are few ""couple seats"" but unfortunately all were booked a month before departure. The seats were quite cramped. No power outlet to charge you mobile phones. The food that was served was the worst airline meal ever had. Totally bland and overcooked chicken. Cheap ice creams. Crew were monotonous and especially one of them who went around asking ""would you like to have a coffee or tea"" non-stop. it took forever for the crew to finish their meal service which resulted in longer time to serve coffee and tray collections. Never flying on a SIA flight again.","","","Economy","","6.0","3.0","3.0","2.0","2.0","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tan Andrew","Singapore","2014-01-02","23 Dec 2013 SQ638 seated row 73. Singapore to Tokyo - red eye flight was bumpy and hard to sleep. At row 73 we could hear the noise of toilet flushing which made it harder to sleep. Cabin service included snack and drink after take off and breakfast 2 hrs before landing were excellent. 31 Dec 2013 SQ 637 seated row 79. Tokyo to Singapore - Full flight food delicious and service even other airlines talked about. Cabin crew smiled all the time.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Zachary Ho","Singapore","2013-12-29","SIN-HK-SIN on A380. SQ866 and 865 Singapore to Hong Kong departed on time and FA were friendly and attentive to our needs and always smiled. Kris-world was excellent with a wide range of movies including recently release new movies for our entertainment. It's only a 4 hrs flight but to have an IFE onboard made it such a wonderful experience to enjoy your 4hrs. Meals were good and ice cream was given for the first leg return leg had a new selection of movies which I always enjoyed having. And the best thing was they had a Christmas menu and it was excellent with turkey and log cakes. Delayed arrival entering Singapore due to heavy traffic and captain informed us of the delay. Overall a wonderful experience and SQ has kept its high standards in service and quality once again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Matthias Wagner","Denmark","2013-10-01","Flew BLL-STN. Flight was almost on time and the value for money was very good. Ryanair dropped the price of the tickets by 60% after I bought them. I am almost fluent in English and have visited more than 10 countries but I could only understand 20% of what was said in the cabin. I could feel my legs 50% of the time and was constantly asked to buy first hot food cold food Standsted express tickets lottery tickets Ryanair mobile and so on! It was really disturbing!","","","Economy","","2.0","1.0","2.0","2.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Alexander","United Kingdom","2013-10-01","Stansted to Rhodes on 14th September 2013 returned on 28th September 2013. Very pleased with everything flight on time easy check in friendly staff lots of leg room in economy would thoroughly recommend no problems at all. First time travelling with Ryanair.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Silvia Oliveira","Portugal","2013-09-29","Flown this week from Oporto to Barcelona and back. Being a first-time flyer I certainly don't have the experience to compare it with other airlines but I must say I don't get what all the fuss is about. Everyone seems to hate Ryanair and I had a very pleasant experience with them. No troubles with luggage we weren't even asked to measure it or weight it at boarding though I understand that was a stroke of luck. Staff were very polite and nice the only rudeness I witnessed were from the passengers themselves mainly some who had the luck of boarding with clearly oversized bags and then were surprised when they didn't fit in the compartments. Seats were comfortable they are no tighter that the average bus/train seat I was expecting much worse from all the reviews I read. Flights arrived earlier than the quoted time. They do play a lot of ads during the flight for their services but you aren't forced to buy anything and the staff doesn't get all in your face with it. All in all a very pleasant flight. I could have never afforded the trip if it wasn't for Ryanair. Just don't go to one of their flights with your mind set on trying to beat their system. If you want it cheap then you must abide by their rules. If you don't want to be bothered with that just go with the pricier airlines.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Shoumik Datta","Singapore","2013-12-29","I travelled from Singapore to Kolkata and back during the month of December and I have to say that the service is far better than any other carrier. During the night flight back to Singapore passengers were given Givenchy amenity kits. The food was also very nice and tasty and we were given a menu card before departure which I felt was a nice touch. The last thing I wish to highlight is that the inflight entertainment Krisworld was excellent and all the latest blockbusters were available onboard. I was totally spoilt for choice during the short 3 hour 50 minutes flight. Strongly recommended to everyone.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Hang","Singapore","2013-12-29","18th December from Brisbane to Singapore. I have been taking varied airlines such as Qantas Emirates for this same route over the years. I have to say that I am quite disappointed with the service and that there has indeed been a decline in SIA's standards in this area. I ordered a special vegetarian oriental meal whilst checking in online. As it was served first our drink orders were not taken. My vegetarian meal came with only a piece of bread and the main meal. It was extremely oily and I had no salad or fruit to go with it. I was also refused a dessert as I was told special meals had their own desserts. I never received anything. I was also never served a drink until I asked the stewardess clearing the trays if I could get one. Even then she said she would get back to me and never did. I also tried to do some inflight shopping but the airline had extremely limited stock of the products in the catalogue. Most of the products were not in stock at all. I think compared to the competitors for this same leg SIA is definitely below average. I would think twice before paying this much when I can get a cheaper flight with better service.","","","Economy","","2.0","4.0","1.0","1.0","3.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Bertoni Matteo","Italy","2013-09-29","BGY-DUB return. Reserved seat 1A with priority boarding included. They apply competitive fares. Everything worked properly pleasant flights young and professional crews both ways. Flights on time. Recommended.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Coleman","United Kingdom","2013-09-29","Flew to Treviso with them from Stansted hopefully will never have to fly with them again. Awful airline most uncomfortable flight seats ever anything over an hours flight on those seats it makes the journey painful. The staff are awful but then again they probably get treated awfully so don't expect them to really care.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Nicholas Tan","Singapore","2013-12-29","SQ976 to Bangkok from Singapore: okay service on 20 December. SQ981 came back to Singapore from Bangkok: much better service. They left the light on for my father who was reading staff were much friendlier and were happy to serve. Both flights on A330 in-flight entertainment had lots of selection.","","","Economy","","7.0","5.0","4.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Yaacob","Singapore","2013-12-25","SIN-FCO-SIN on SQ366/365. The crews on both flights were outstanding and accommodating to our requests. Nonetheless there was a handful of crew members who whilst polite were rather cold and didn't appear to be interested in going the extra mile. I've noticed this lately on SIA but this was made up by the exceptional service rendered by the rest of the crew. We ordered special meals. Food on the outbound was excellent though our vegetarian meal on the inbound was very bland and not fulfilling at all. IFE selection was mediocre at best. Movie and TV selection was limited and disappointing. This tends to be the case on SIA it's a bit of a hit and miss. Emirates has its act together much better in this area. We got a refurbished 772 which was nice. Legroom was great. However the hard seat cushions made sitting down a bit uncomfortable after a while and ill-placed IFE remotes which were on the armrests. Your legs would keep knocking against the controls. Overall it was an above average flight and I would use SQ again. Though I wouldn't be adamant. It wasn't spectacular and I'm sure they're competitors can offer equally good flights.","","","Economy","","7.0","2.0","5.0","4.0","2.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Malcolm Rogers","United Kingdom","2013-09-26","London Stansted to Seville and return 18-26th Sep. It seems that to supplement the apparent cheap fares they look for any and every excuse under the sun to get money out of you. We did not have the ability during our trip to remote Spain to pre-print the boarding passes thought this would not be a problem as we had flown with a world class budget airline Air Asia earlier in the year and they provide machines at the airports to check in or you could use you smart phone to display the barcode. Ryanair charged us 140 Euros for two boarding passes which took the girl at check-in 30 seconds to do. This was as much as the return fares from Stansted to Seville. Surely a charge must reflect the effort or cost associated with providing the service. They then bombard you before and during the flight trying to make you buy more rubbish from them.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Peter Boden-Ryan","United Kingdom","2013-09-25","Having flown Ryanair before I thought I knew what sort of flight to expect sadly this airline has gone from bad to awful. I boarded with my hand luggage having been meticulously measured and weighted by staff at the gate to find a free for all frenzy aboard. The over head luggage lockers were already full with many people still clutching bags in the aisle. Eventually after finding a vacant seat I asked the attendant where I should place my bag. I was told to put it under the seat in front of me I tried it didn't fit the attendant tried it still didn't fit so I was told to put it in the space between the seats. I questioned where I would then put my legs to be told that I would have to squeeze them in on top of my case. I said that this was unacceptable for a 2.5hr flight to be told that it was by own fault for not booking priority boarding and that my luggage would be off loaded if I did not comply! I refused pointing out my bag was within the correct size only after some adjacent passengers chipped in did the steward seek to put my bag elsewhere. On the way back the flight was not fully booked so staff sectioned off a few rows of seats just to make sure no one enjoyed any extra space they had not paid for - talk about no frills this is a whole new level.","","","Economy","","","1.0","1.0","2.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Delbary Arnaud","United Kingdom","2013-09-25","Ryanair is cheap so you gt what you pay for I use them many times a year I can go home and get away for a cheaper price than a train ticket to London from Manchester. I really don't understand people who don t like it each time I travel the planes are full so they must be doing something right! Don't like the price of the food on board! Don't buy then! Bring your own! No much room for leg! Come on! The journeys are always short how much room do you need for a 2 hr flight! Ryanair is convenient and cheap I am just a bit upset by the fact that some routes are not used in the winter! I fly for business about twice a month and use various airlines from Manchester and to be honest the difference between KLM and Ryanair for example is a free juice a muffin and about 300 quid. The same people moaning on this page will fly Ryanair again because they are the cheapest and people like cheap!","","","Economy","","10.0","3.0","3.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Tibble","United Kingdom","2013-12-23","LHR to SIN 10th Dec. Business class flight on the A380. After use of lounge boarded plane easily and was directed to my seat by FA. Offered drinks went for Champagne and also asked about post take off drinks. Offered papers and magazines for the journey. Seat very comfy and although a night flight did not have put into bed mode I found more than enough adjustment with recline and I am 5 ft 11. All meals were very good with plenty of choice and all presented very well. Drinks service very good with friendly crew in galley whenever I wanted something. Arrival in Singapore very good flight crew said goodbye and all seem to have been pleased to see us. Although this was the a380 I think the renewed 777 offering is better.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Watson","Australia","2013-12-17","We arrived in Paris today flying SYD-SIN-CDG both legs on the A380. We were seated in upper deck economy which is much better than the lower deck (quieter less people smaller seat configuration). The staff service on both legs was excellent - lots of drink runs and when I discovered one of the earphones on my headset wasn't working I was promptly given a new one. Staff always had a smile and were polite. Seats comfortable food not too bad for economy. Only drawback was the entertainment system could have had more movies.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","George Twell","United Kingdom","2013-09-24","Myself wife daughter and her boyfriend went to Paphos Sep 8th. We had no trouble getting through baggage counter .Flight was on time plane very clean and staff very courteous and helpful. As long as you follow Ryanairs rules you should have no problems. Coming back there was a 2hr delay owing to weather conditions over England and the continent something Ryanair could do nothing about. I don't know what you people expect off a low budget airline. Only problems caused were by stupid people with overloaded cases. One especially who could hardly lift his case. I admit I had reservations about travelling with them but would certainly use again. So try it you might like it.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Colin Woolley","United Kingdom","2013-09-24","We booked with Ryanair due to the reasonable flight take off times printed off the boarding passes at the local library I don't own a printer. The airline offered me the choice of pre-booking a seat as there weren't many left to choose from going by the list of available seat's. Once we got on board only 4 rows were reserved and were told just find a seat after row 5 they are all free. As for coming back from Spain this week all of the Spanish people were pulled out of the long queue and moved to the front. Is it just English people who hate queuing. My girlfriend purchased a wooden gift which weighed no more than 2 pounds and 4 inches wide but it was 5 inches taller than the allowed case height. She had no hand luggage so thought it would be reasonable to take it on board. No it was classed as oversized and the woman in charge having no common sense wanted to charge us the sum of 60 Euro to stick a label on it. Once on board we found several seats still empty. Surely knowing this a bit of lenience would have been used. Where once on board the seat next to us was empty anyway so she had to leave it at the boarding gate. How about teaching common sense in your training.","","","Economy","","5.0","3.0","3.0","2.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Devlin","Ireland","2013-09-22","My flight from Dublin to Milan went well. It was the return flight from Rome to Dublin when the nightmare began. The flight was due at 9.00 pm it did not arrive we given no explanation for this. At midnight we were bussed to another airport escorted by Italian police. Then bussed back to the first airport. Finally we flew out at 6pm the next day. I will never fly Ryanair again I will pay the extra money to another airline for a better service.","","","Economy","","1.0","5.0","5.0","0.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Gary Lohman USA)","","2013-12-17","Perth to Houston TX on SQ 062 my wife and I. Flight to Moscow aborted at last minute routed to Warsaw where Singapore Airlines had no affiliation. Sat on plane for 2 hours after landing in Warsaw then escorted to airport. Once in the lounge and able to check flights we saw we had been booked on a flight to Paris and to Houston the next morning. Went to gate and told we had no ticket for this flight went back to where we originally left and there was a SA rep. After some time told we could not take this flight. Told to gather luggage and go to a hotel. Told we were being put on a plane to Copenhagen then to Chicago and then to Houston arriving 36 hours after planned arrival. Inquired why we could not take flight to Paris as previously scheduled connection time now too close and airline would not book. In summary I have been flying internationally my entire oil field career over 30 years I have experienced delays cancellations re-routes etc. I have never seen such a poor handling of a situation as this. I have always chosen Singapore when possible but will think twice in the future.","","","Business Class","","1.0","5.0","1.0","3.0","4.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Kapasi","India","2013-12-17","We flew BOM-SIN-BOM earlier this year for a 10 day holiday in Singapore. The flights were great both ways and we were extremely happy with the choice of food. For BOM-SIN me and my son tried the Lamb dish - but did not like it. The crew promptly replaced this with the available veg choice. The return sector actually had a better choice of Indian food. Beverages choice was also great - and of course they had Tiger beer! Good and no nonsense comfortable flight.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Adam","United Kingdom","2013-12-17","LHR-SIN-SYD both legs on A380. I couldn't recommend this airline any more. Great legroom for economy and seat pitch hot towels before take off some of the best food I have had in the sky regular drinks service great entertainment system with Krisworld clean cabin (they even had some Xmas decorations up). FA'S were very helpful and the girls were dressed impeccably in their Singapore girl outfits and always smiling and willing to help. The added plus of Changi airport being SQ's hub made transit a very pleasant experience. If you're flying the A380 v1 seating plan - I recommend booking an upper deck economy ticket a small dedicated cabin at the back of the upper deck provides a smaller quieter experience. This is a 5 star airline and blows my home airline BA out of the water. You will not be disappointed! They made over 10000 miles in the air somewhat enjoyable!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Marks","United Kingdom","2013-09-22","Flight 20/9/13 Malaga - Bristol. Fined 70 euro per person (2 people) for not having printed boarding passes - had email/internet problems and unable to do so in Spain - the printing of passes and taking of fines at check-in took less than 5 minutes which seems excessive and very unfair profiteering. Boarding gate opened about 17.30 - queue enormous as first come first served seating (unless you want to pay an extra £20 to reserve seat). Started boarding just after 6 - still boarding until about 7 - nightmare experience like herding animals. Held up by Spanish boarding staff team as told not allowed duty free bag as only one bag per customer in cabin - option pay extra 60 euro or put in cabin holdall - which we did but very stressful and which then made cabin bag too big. In the meantime large numbers of passengers passed us making us some of the last to enter plane - chaos on board with luggage and seating. BTW - 3 girls passed in front whilst we had duty free bag issue - they were carrying large shoulder handbags and wheeled cabin suitcases but not challenged at all by boarding team staff. Flight left over half hour late which appeared to be related to boarding chaos. Never flying Ryanair again!","","","Economy","","","2.0","1.0","3.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Birman","United Kingdom","2013-09-22","MRS-LTN. The low-cost terminal Ryanair uses in Marseille is absolutely the most depressing building I've ever been in it's reason enough not to fly. Flight was late arriving and departing seat comfort and service obviously nil and a 1 hour wait at the passport control desks at Stansted.","","","Economy","","3.0","2.0","3.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Valerie Sheffield","France","2013-09-22","I am a woman aged 77 years and I use Ryanair approx 6 times a year to visit my family as I live in France and Ryanair fly to East Midlands. To me it is like using a bus. I follow the instructions on the emails sent to me by Ryanair before my flight and I have never had any problems. The staff have always been courteous and I have noticed helpful when needed. Re people having problems at the airport these are caused by the staff employed by the airport not Ryanair. My only beef is that on one of my flights we had two male flight attendants who were so helpful to an elderly lady who had had a fall in the airport. They could not have been kinder to her and her family.","","","Economy","","8.0","4.0","4.0","3.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","F Wong","Hong Kong","2013-12-12","SQ2 from SIN to HKG on Dec 9th was delayed 5 hours due to faulty parts they had to change aircraft to fly us all home. Despite that there were enough staff to attend to us we were kept informed of the situation very clearly Free drinks and snack boxes provided. Then a dinner up to SGD 15 was provided for us. Staffs were visible ally he time to answer question and calm our fears. When finally boarding we were given a small token as an apology. Arrived in HK at past 2 am we were given free coaches as well as taxi fares to go home depending on our destination. I could not complain but praise this airlines for treating their customers right. Truly deserving its 5 star status all the way! On board the 777-300ER seat was comfortable good AVOD crew were hard working frequent drink top ups and good quality late dinner served. Overall I am impress and will not hesitate to fly with them again and again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Sylvia Mascheroni","Spain","2013-12-10","On 23 November I got SQ 068 to Sao Paulo and I was really surprised to see the cleanliness of the aircraft. Unfortunately due to connecting flight problems I lost my flight back to Barcelona and I could not compare - and perhaps change my mind - the poor state of maintenance of aircraft's. I don't think I will be flying again with Singapore but it is also however the best option to fly from Barcelona to Montevideo.","","","Economy","","3.0","1.0","5.0","3.0","3.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Peter Riddell","Australia","2013-12-09","I've recently flown on SQ 423 BOM-SIN connecting SQ217 SIN-MEL in J Class. Can I say at the outset the crew on SQ and their service to the business class passenger is wonderful. I used points to upgrade and it was a rare experience for me to enjoy J class so was really keen to sample SQ business class. Great sized LCD TV screen brand new cabin on SQ423 wide seats and such a massive sense of space! Amazingly for a post-midnight departure ex Mumbai we were served a full 3 course meal which was lovely but it's almost impossible to sleep on a full stomach. Much more logical to serve a light snack on departure and full breakfast before Singapore surely? The menu didn't indicate this was an option to be requested so I assume no breakfast service was available. The seat in recline position was great and quite comfortable but it was after putting the bed down to try and sleep the discomfort began. A very hard lumpy bed from the various joins and cushions. And the massive belt that pins you to the bed is totally uncomfortable. I felt like I was tied to the bed couldn't turn over couldn't breathe and ended up having to sit back up again. Equals no sleep! So so disappointing. I'm happy to drape a seat belt over me while sleeping I'm not prepared to be tied down! SQ 217 on the SIN-MEL leg was an old version of the 1-2-1 config. Dirty walls worn leather seats small TV drinks placed on the shelf at the front so it was a case of having to undo the seat belt and stretch out to take it. Beautiful food excellent service lovely lovely crew. But again the hard uncomfortable bed. A less than enjoyable experience I won't be travelling SQ business again.","","","Business Class","","6.0","2.0","5.0","5.0","3.0","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J P Murphy","United Kingdom","2013-09-22","The service is abrupt and very unfriendly. People are treated like second class citizens. Our trip to Treviso was appalling. At one point it was a free for all. No better than a cattle Market. The airline is a disgrace to travel.","","","Economy","","1.0","1.0","1.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Davies","United Kingdom","2013-09-19","Like a conveyor belt there is no hospitality from staff. Herded on like cattle as plane was late getting in from previous flight. What really got me was the fact we had paid to have 2 (15kg) cases in the hold but had to have our hand luggage (Sports bag type - a mere 5-6 kilos) crammed under our legs as there was quote 'no room' in the overhead lockers because it is crammed with 10kg luggage cases. So basically we pay and get our legs cramped for over 2 hours and those who don't have priority baggage space and leg space! Must remember that next time if there is a next time. I don't think we got acknowledged from staff at all apart from if we wanted to purchase anything.","","","Economy","","1.0","1.0","1.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Bakerly","United Kingdom","2013-09-19","I have flown Ryanair many times but only when there is no other viable option. Other airlines go to my destination but not in the short time nor low 'fare' cost this does not mean I dread each and every trip. Fingers crossed my next trip will just get there and that's all I want. Staff are rude and disinterested I worry if they would cope in an urgent situation. I am not satisfied with Ryanair it's just a matter of limited options. Overpriced cardboard sandwiches and so to the lukewarm drinks but again I know this and don't buy them.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jana Prime","Australia","2013-12-09","On 15/11/13 flight from Brisbane to Singapore leaving at 23.45 was the worst flight with this airline. Old plane no leg room poor service I was flabbergasted as I have been flying with them for years. Coming home the plane was up to their usual standard but I will be very wary of flying or recommending them in the future.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lowie Starr","United States","2013-12-09","Flew from LAX to SIN with a stop over at Narita then SIN to MNL. First time on an A380. Boarding took a while since it was a full flight and there are lot of pax once on board things were very good. FA's were polite and very helpful and are always present whenever you need anything. Food was definitely some of the best airline food I have had with plenty of drink runs dessert and what not. Choice between Japanese and Western. Flight was on time though had a very hard landing in Narita. Was probably the longest flight I have had but it was very enjoyable. SIN-MNL they used an older B777 with IFE not AVOD though unlike the A380 but other than that it was fantastic. Transit at Changi was great had a 12 hour lay over.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Abbott","Singapore","2013-12-09","Singapore - Zurich and return. On the A380 with all business class seating on the upper deck. Overall a very good trip. Departure from SIN is scheduled very late (01.30) so I had no problem getting off to several hours sleep at that time of the morning. Coming back is a daytime flight which I personally find more tiring. Anyway the product remains a solid one. The service was very good. Food and drinks all fine. Still think the IFE system is showing its age compared to say Emirates but quite OK and had no problem finding a few movies to watch on the daytime return flight. My complaints remain the same as ever. The business class seat is plain weird and for taller types like me the diagonal sleeping position is only just long enough. In addition SQ start to look expensive compared to the Gulf carriers for the route I was travelling (SIN-ZRH-NCE) by a couple of thousand S$ which is substantial.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Evans","United Kingdom","2013-09-18","Flew Ryanair for the first time in July. Were not aware that reserving a seat gave you priority boarding! Had 3 seats in back row had to board from the front! No room for hand luggage by the time we sat down luckily staff helped out. Seats had little leg room flight to Crete left an hour late! On return got seats with more leg room bliss. Only real nightmare is reserving seats online outside UK. That said fight was cheaper than other airlines and was a new route to the west of the island we were very pleased.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Goddard","United Kingdom","2013-09-18","Travelled for the first time from Stansted to Kos return. Was dubious because of reading poor reviews but we booked extra legroom seats and measured and weighed luggage before we travelled and everything was very smooth. Plane was very clean cabin crew very good and cheerful. Also Ryanair emailed us prior to flight to make sure we were aware of restrictions on baggage etc and also reminding us to print boarding pass. All in all a good experience.","","","Economy","","8.0","4.0","5.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Willis","United Kingdom","2013-09-18","Having travelled very recently with Ryanair from Stansted to Dublin I have to say I would avoid travelling with them again. We had checked in online and reserved seats but one of our party had a non-EU passport so as directed on the boarding pass he went to show his passport at the check in desk only to be told that he couldn't fly to Ireland as he didn't have a visa. Would it not be sensible for a warning to come up to notify passengers of this requirement when booking the ticket instead of someone arriving at the airport and being refused boarding! It was the attitude of the girl on the check in desk that was incredulous she was unsympathetic and very rude. Customer care/service obviously not part of her training.","","","Economy","","2.0","2.0","1.0","0.0","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Rowan Smith","South Africa","2015-08-01","The only direct flight between South Africa and South America. The seats are comfortable and recline to a flat bed. The business class section was about 50% full. However, when asked for our choice of dinner the attendant said they had only 3 servings for his side of the plane - we were in the 3rd row. The cabin crew were extremely apologetic. The inflight entertainment did not work, despite the cabin crew attempting to reboot the system. In Johannesburg my luggage could not be found,  I received my bag nearly a week later, after contacting lost baggage every day since the flight. ","A340-600","Couple Leisure","Business Class","Sao Paulo to Johannesburg","4.0","4.0","4.0","1.0","1.0","1.0","1.0","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Fox","United Kingdom","2013-12-07","LHR-SIN-PER return. First leg fantastic upstairs economy on the A380 flight half full with plenty of room stretch out flight attendants friendly attentive very enjoyable. Both legs to and from Perth comfortable enough but nothing to rave about. Return from Singapore was terrible. Boarding call for flight was a late and all classes families with children etc. we're called within in minutes apart total chaos ensued. First class business and economy all cramming in a rush to get on felt like budget airline experience. Flight was full with no room to move attendants stretched to handle the demands of anxious late night passengers lots of small children it's a thin line between a good and a bad flight in economy when full. Still the better economy airline for long haul.","","","Economy","","7.0","3.0","5.0","5.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Difiori","United Kingdom","2013-12-07","Flight SQ318 (SIN-LHR) Suite 3A. I had the fortune to fly in one of the suites on my return trip. The service in this class is what you would expect private entrance at the airport with the added bonus of a separate security channel. I was taken to the SilverKris lounge and upgraded from the 1st class lounge to the private room. This was a great experience especially having a cook to order breakfast service and a nice sized dinning room. The boarding service itself with a private walkway to the suites was very speedy and as soon as I arrived at the plane door you are taken to your suite by a steward. Seated and then given a guided tour of all the facilities and features. The service itself was amazing if not a little over attentive but being served my the most senior stewards you would expect this. The food was good although some items were a little overcooked. I would recommend this but only if you have about 10k to spend without missing it. The suite itself it very comfortable and when the bed is made it was large enough for me to lay out fully even being 6ft2.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Speirs","United Kingdom","2013-09-17","We went to Spain from 8th-16th when we booked we had to fork out £50 for 1 suitcase so we had to share! This was the first time I have been with Ryanair and I wont be returning. We didn't have a clue that you had to rush to find a seat on the plane. Once on the flight we had to sit in seats that hadn't been cleaned. On the return we arrived with 1 suitcase and me with 1 hand luggage our suitcase had jumped up to 21kg so it was either pay or throw something out. In the end a towel and a pair of shoes got chucked and we ended up with only 19kg. We bought duty free turns out it takes 1 hour to get through your gate due to the fact you have to fit all duty free in your hand luggage and your hand luggage has to be 10kg or under! I do not recommend at all!","","","Economy","","2.0","1.0","2.0","2.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Felicia McArthur","United States","2013-09-17","My husband and I were on a 14 day holiday and selected Ryanair to fly from Edinburgh to Dublin on September 15. I purchased tickets on August 23. In the US it customary for passengers to print their airline tickets at kiosk by simply entering their confirmation number of their itinerary. When I attempted to do the same the kiosk requested payment of 140 pounds. My husband and I were completely stunned as we had already made payment to Ryanair for the tickets which included priority boarding and baggage fees. When I questioned the employee I was informed that I would have to pay 140 pounds in order to board the flight! We felt completely extorted by Ryanair's unscrupulous fees. After paying this fee we were then told that we could bring on 1 carry on bag-this would include a ladies handbag. We were instructed to place our carry on in this ridiculous contraption. If the bag exceeded this Ryanair informed us that we had to pay an additional 60 pounds. I seriously caution anyone to seek alternative air transportation when considering Ryanair as their mode of transportation as it will considerably be cheaper than using the so called ""low fare"" airline.","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Glen Stephen","Botswana","2015-07-28","I thought I would treat myself and paid for an upgrade on this short internal flight. SAA airport lounge was pretty awful - little choice of snacks and no bathrooms (you had to wander down the concourse to a bathroom). On board, I asked for some sparkling wine. They had only dreadful JC le Roux. I then asked for a dry white wine. They had only a sweet Riesling. (They did find a Sauvignon Blanc in economy for me). The hot meal was passable. The seat also passable (my only joy was a small footrest). On arrival they had left my luggage in Johannesburg (I was in transit) and I was asked to wait for the last flight in when they would have my luggage. I did not want to wait 4 hours and they said they would not deliver my case so I went back the next day to pick it up. Overall, simply not worth it.","A318","Solo Leisure","Business Class","JNB to DUR","4.0","3.0","3.0","2.0","","1.0","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","L Fontana","Canada","2015-07-14","Check-in and boarding procedures at Walvis Bay Airport ar a bit of a nightmare. The only room in the hangar which is dedicated to passengers (check-in, ticketing, security, immigration, boarding) is very small, hot and crowded. After this, the flight is smooth on a comfortable, clean plane, with acceptable albeit minimal service. Very punctual.","CRJ700","Couple Leisure","Economy","WVB to JNB","7.0","3.0","3.0","2.0","","1.0","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Difiori","United Kingdom","2013-12-07","Flight SQ317 (LHR-SIN) on 30th November 2013 seat 27K on upper deck. Check-in was fast although I understand that one of the check-in assistants was rude to my colleague by suggesting it was obvious he'd not flown business class before but hey we were in England and you can't complain about poor service here. The flight itself was fine. I had used BTC for the food. The only let down was the breakfast which was bizarre. I had pre-ordered multigrain toast after a few mis-understandings on what it came with I decided to stay with this choice however I wish I had not. It consisted of 2 pieces of what was more like chipboard than toast accompanied by grilled asparagus carrots aubergine and courgettes and on the same place was a sweet pastry. Not sure who makes up the dishes but this certain was not complimentary to each other. All the veg were dry and chewy. Having usually flown Virgin business class in the past I was used to having my bed made for me but this does not happen in SIA flights also the bed even though lay flat was designed in a way that for me at 6ft2 was very uncomfortable. Overall not a bad experience just some oddities.","","","Business Class","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Michael","United States","2013-12-06","I have flown SQ for a long time but in the past couple of years I was disappointed to notice the decline in service. I fly between JFK and Singapore a lot and they have not changed the menu on the route in a while. The seats were also cramped and the legroom was awful. I'm 6 feet and my legs were pressed against the seat in from of me. The foot rest doesn't help at all if you are above 5'8"". Boarding is usually pushed back to about 10 minutes before the scheduled departure and the boarding staff in SIN didn't seem to care much. overall the service is now a far cry from what it used to be and I now refuse to fly with them.","","","Economy","","2.0","1.0","3.0","2.0","2.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Elisabeth Villiger Toufexis","Cyprus","2013-09-17","I cannot understand why Ryanair allows each passenger to take a carry on bag on board if there is only space for half of them in the overhead locker. The flight attendant stuffed my bag under the seat in front of me and I was very uncomfortable. I chose a nice looking brown bread sandwich from the booklet and of course it was not available. I have to say though that the flight attendants on this flight Paphos - Thessaloniki on 12 Sep 2013 were very friendly. On the way back on Sep 16 2013 the flight was delayed and we finally boarded at 11.00 pm and of course by then I had learned my lesson and ran to the plane to get a space in the overhead locker. The female flight attendant was obviously very tired and huffed and puffed all the way to Paphos If was very visible that she hated her job and all the pax on board. The male flight attendant drank from a water bottle closed the toilet door with his foot and counted the money at the end of the service in the front where all passengers could see.","","","Economy","","2.0","0.0","1.0","2.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Steven Bouchere","","2013-09-16","My new wife and I were on our Honeymoon in Kos Greece. We booked through Thomson who organised everything. Outbound we flew Easyjet and had no real issues we had one small hold bag each and 1 small piece of hand luggage. We live in Jersey and do not have Ryanair there. Therefore we knew nothing about it. On the way home we were flying with Ryanair but had not heard of any of their ""rules"". At check we were asked for our boarding passes. As we did not have them we got charged £70 for both. Essentially we paid £140 for two pieces of paper! Then they said we had not paid for the luggage online. We paid a further £160 to get one bag on. Then we found out that there are no allocated seats unless you pay more money to become priority passengers. Paid a further £20 each to guarantee we sat together. We could have bought a whole new flight with a non low cost airline for that much! It was the worst travelling experience with have both had.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Noel Fay","United Kingdom","2013-09-15","On the way back from Portugal at the airport realised I had no boarding passes and was told the choice was the only way to get back to London was to pay 70 euros each - 2 adults one child it took the seconds to print our tickets. Once we paid up I think was very bad service.","","","Economy","","1.0","3.0","3.0","3.0","","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Sacha Harwood","New Zealand","2015-07-11","The service is exceptional - polite, efficient, and good at communicating between staff. Food is good. I am gluten free and struggle to have a decent meal aboard a flight, I'm lucky if I even get my gluten free meal at all. The meal I received on South African Airways tasted as good as a meal I'd eat at home and everything on my plate was gluten free (and dairy free, except for cheese but I didn't need to eat that). They even provided rice crackers rather than a bread roll. The meal was served just before the other passengers so there was no awkward asking if they had my requested meal. Seats were also comfy and there was plenty of leg room - even for my over 6ft tall uncle who accompanied me. Would recommend flying them and will happily do so again.","","Solo Leisure","Economy","Harare to Ndola via Johannesburg","9.0","4.0","5.0","5.0","","3.0","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Valentine","United States","2015-05-25","May 20 2015 - After reading the high volume of bad reviews my friends and I were concerned about flying SAA from JFK to Johannesburg. Fortunately we were pleasantly surprised! Staff were courteous and helpful. The seating was comfortable enough for my 5'10 frame. The plane was clean. The only downside was the entertainment on the flight to Johannesburg was not working but the return flight to JFK was perfect. I would fly SAA again without hesitation.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jan Cafferty","United Kingdom","2013-12-06","LHR-Singapore-Sydney/Melbourne-Singapore-LHR. Check in staff polite and efficient cabin crew attentive but not over bearing food as good as you can get when flying drinks readily available and plentiful and seat that comfortable I slept the majority of each flight. All in all a very pleasant experience I always fly Singapore Airlines when flying to Australia.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Xiao Steve","Japan","2013-12-06","SIN-HND the end of November with Boeing 777-300 (non-ER). The plane is amongst Singapore Airlines' oldest fleets but everything was just comfortable as aircraft's are clean cabin attendants are helpful polite overall service was great. Two thumbs up for SQ as always.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","3.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Chris Hughes","Australia","2013-09-15","Flew Stansted-Rome for a short stay with friends almost got bowled over by the rush to get off the bus and onto the plane to get seats. Then on the way back at the Rome check-in our checked bag was determined to be too heavy even though it was exactly the same weight it had been on the way out so we had to take items out and add them to the carry-on bag before we could check the bag in. I would only recommend Ryanair to someone who had absolutely no other way of getting to his destination.","","","Economy","","","3.0","2.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Peter White","Germany","2013-09-15","I travel with them several times a year. I fly between England and Germany. This year I have travelled with them 4 times. After arriving at Bremen airport today my partner and I entered the queue to hand over her luggage. We had paid an additional 30 EUR the night before in order for her to take one piece of 15kg luggage as it is not included in the Ryanair booking price. My partner was flying to Stansted which is about 40 Miles north of London. After 5 minutes of standing in the queue the Ryanair person working at the desk disappeared and was talking to her friend at the hand luggage and boarding card control desk. I went over and asked her why she was not manning the desk any more and she said ""because I only take luggage 40 minutes before take-off"". When I said ""but we were waiting there and you closed the desk without even telling us"" she then lost her patience and got really rude. Subsequently we paid the 60 euros. They call themselves a ""no-frills airline"" but in effect they are indeed an uncaring ""no-service airline"". I would give them one star out of 10 for their airport staff. I will not be flying with them again.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Haldenby","United Kingdom","2013-09-15","First time user of Ryanair so to be on the safe side booked seats and got priority boarding. We were very surprised at how smoothly everything went. Coming back from Palma it was obvious the people in front of us had used Ryanair before. They were a couple with two children and had put a large bag on the floor with coats on top and got the youngest child to lay on it. The father had another large bag over his shoulder. The Ryanair staff were walking down the line as we were waiting to board with a box the size of what suitcases were allowed a shand luggage but I never saw them check against anybody's luggage. Some of the so called hand luggage was almost as big as my hold suitcase. After we all boarded a young couple squashed into the extra legroom pretending to let people pass by then were amazed that there was no seats left together so they ended up sitting there. We the ignorant passengers had to pay for our extra leg room.","","","Economy","","8.0","5.0","4.0","3.0","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D M Bossenger","New Zealand","2015-05-11","SA280 17/4/2015. From check-in things started to turn to custard. Check-in clerk was out of her depth. Insisted that a piece of fragile luggage went on the conveyor belts. Placed my wife and I in different rows didn't inform us we only realised once on the flight. SA280 to Perth flight attendants didn't want to know about my problem was very promptly told to go and sit down thankfully a passenger next to me was happy to move. Seats were ok aircraft was tired and overdue for a refit.","","","Economy","","2.0","3.0","1.0","4.0","2.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Derek Salter","South Africa","2015-04-30","Travelled economy between Cape Town and New York via Johannesburg. The flight to New York is one of the longest in the world - 15.5hrs. But it went by quickly and smoothly. The staff were extremely helpful provided two main meals and regular snacks and water. The seat was comfortable with good leg room. Highly recommended. Immigration in NYC Terminal 4 has improved a lot and was very quick especially if you are a regular visitor. At Jo'burg on return no lines and through to collect baggage quickly. Flight entertainment varied good size screens but some were faulty at times and system had to be re-booted occasionally. Toilet facilities kept very clean.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Le Quang","New Zealand","2013-12-04","Perfect airline to me! Every time I had to fly in a long-haul flight I chose SQ because of its high quality service. It never let me down. The flight from Auckland to Changi SIN was as excellent as usual. Food was great and plenty. The staffs also recommended me to try Singapore Sling and it was great. Whenever I woke up during the night I always saw the crew's smiles. The transfer at Changi Airport was very good too!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Vincent","Australia","2013-12-02","I flew PER-SIN on a 777 and SIN-SUB on A330 last month. Good points: punctual comfortable seats great food great IFE (when you get the chance to use it). Bad points: On these aircraft types at least Singapore Airlines aircraft don't have individual air vents and it can become incredibly stuffy especially on the 777 where the cabin temperature was too hot - not the first time I have had this problem. Also the Surabaya flight was about 2hrs 15min which should have been enough to take in a 90 minute movie; but they didn't turn on Krisworld until about 30 minutes after pushback then 70 min later they collected the headsets and said they would be turning it off. In fact Krisworld kept running for another 30 minutes and was only turned off 15 minutes before landing. Had I known this I could have continued to watch the movie with subtitles - I think this was very poorly managed. Why can't they have IFE throughout the flight? - Qantas manages it.","","","Economy","","6.0","4.0","4.0","5.0","3.0","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Frank Gan","Singapore","2013-12-02","Flew from Singapore to Osaka and back in November 2013. Must say that this has to be the best flight I have taken from boarding to the service and the meal as well as the inflight entertainment. It was an experience that is worth the premium.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","F Radman","Australia","2013-09-13","Nothing cheap about Ryanair make a mistake and they make you pay dearly. My family of four missed the flight Stansted to Trieste by being held up by immigration and security rebook flight next day £440 penalty original cost was £220 return flight so do the maths. Being a first time traveller with Ryanair we are from Australia. Ryanair is an experience you don't want to do to often.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Riley","United Kingdom","2013-09-12","Just got back with Ryanair from Spain and not had this problem before but thought I will share what mistake I made. I got a££100 charge for baggage on return as I did not pay for both ways new one for me as I have always used the same way to book my Ryanair flights and never had this before? I suggest you all look at an alternative flight company as Ryanair yet again stoop lower than a snakes belly to catch even the most loyal of their customers out. I will most definitely not use Ryanair again.","","","Economy","","3.0","3.0","5.0","4.0","","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Gillies","United Kingdom","2015-04-19","SA041 Victoria Falls to JNB. Plane arrived late at Victoria Falls but was turned around very quickly. Very friendly crew and a 3 course lunch with unlimited very good pink sparkling wine. Quite a surprise as on the outward journey last week we got 3 strange canape things made of choux pastry with chicken and one drink. Comfortable seat and smooth disembarkation at Johannesburg.","","","Business Class","","8.0","5.0","5.0","4.0","2.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Jagot Hussein","Malawi","2015-04-17","Space was very tight. Food trays were too small and seats were very uncomfortable. Flight was very boring due to no entertainment. I'm sure SAA can do much better than this. All in all it was an okay flight. Service was alright.","","","Economy","","5.0","2.0","4.0","2.0","1.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Kathryn Rudland","United Kingdom","2013-11-29","Heathrow - Singapore - Perth 31/10/13. Perth - Singapore - Heathrow 18/11/13. The cabin crew made a long flight a pleasure they couldn't do enough - always smiling nothing was too much trouble. I will recommend and certainly fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Fitra","Singapore","2013-11-27","SIN-HKG-SIN. Check in at both airports were fast and efficient. The planes on both legs were the Boeing 777-200. The IFE on the plane is in serious need of upgrading. Watching movie was a struggle as the screen resolution is very low. Furthermore it can only be used after the plane took off and before it landed. This is in contrast to some Middle Eastern airlines where the IFE can be used right after stepping in to and before getting off the plane. The cabin crews were polite especially the one on the return leg. She was very helpful and full of smile. The special foods that I requested were available on both leg and tasted ok.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Bel","United Kingdom","2013-09-12","Manchester - Palma. Paid for extra leg room which came with priority boarding. Well worth the £15 each way to not stand in the queue to board or worry about not being sat together. The seats are very narrow and each seat is separated by an immovable board so you can not straddle empty seats. Can not understand the reviews of people complaining about getting charged for not having their boarding pass. Ryanair email a week before to tell you that you must check in online. No excuse in the world will get you out of this but you are told by email. They also email you the day before the flight with the hand baggage measurements so no excuses there either. Where they do let themselves down is when the flights are delayed they offered no information whatsoever and there was a four hour wait of everyone staring at the screens. Planes are also often dirty due to them not being cleaned in the short turn around time. As long as you're flying to a proper airport and not a satellite (and end up paying for train/taxi/bus to get 60 miles+ to where you wanted to go!) one then they tend to be the cheapest by a long way as long as you play by the rules. For a 2 hour flight I can get over the lack of service and the slightly uncomfortable seating. Even booking extra leg room they were still 150 quid cheaper than anybody else for return flights.","","","Economy","","8.0","3.0","2.0","3.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","H Bowen","United Kingdom","2013-09-12","Ryanair use very small airports Dusseldorf Weez is not anywhere near Dusseldorf (90 km) and public transport is not easily available - very easy to be stranded. Outgoing flight OK return flight airport staff very poor and continuously checking hand luggage for size and weight obviously trying to increase revenue. Flight staff unhelpful and only interested in additional sales booking in very difficult to get right and easy to fall into Ryanair penalties. Consider other airlines before you use this company.","","","Economy","","1.0","2.0","1.0","0.0","","","","0.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Nicholas Evans","United Kingdom","2015-04-12","24 Mar SA235. 7 Apr SA236. Seating was very tight for an eleven hour flight uncomfortable. Ironically after the eleven hour flight we had a two hour internal flight and the seating and leg room was much better - only a few more inches of leg room but enough to make a substantial difference.","","","Economy","","1.0","1.0","3.0","3.0","4.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Laurel Adams","United States","2015-04-12","SA204 NYC to Johannesburg on 3/30/15. Return flight Johannesburg to NYC. Just got back from a trip to South Africa with the tour company using South African Airways. My husband and I were in economy. Trip down to South Africa was OK. Flight attendants kept bathrooms clean. There was not a lot of service. If we wanted water or a snack I had to get up and get if from the galley area. The plane was very hot. There are any vents that you can regulate the amount of AC that you get. You just get the amount of AC I guess that the staff sets. Return trip on South African Air was absolutely terrible. AC was non existent must have been 80-84 degrees in the cabin I asked for more AC and I believe it did get cooler for a short time - maybe 30 mins but then back to extremely hot - absolutely no movement of air. My request for a snack for us was met by"" not now maybe in 30 mins"" even though the flight announcement said beverages and snacks were available all of the time. Attitude of some not all of the attendants was surly. They serve 2 meals - when not serving meals - they sit in the galleys and read news papers and magazines. No ice the last half of the flight. I don't think I would voluntarily fly the airline anytime in the future. The reason we were on these flights is we were part of a tour that booked our flights on SAA.","","","Economy","","1.0","1.0","2.0","1.0","4.0","","","0.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Victor Digiovine","United States","2015-07-27","I flew Southwest 5 times in the month of July and was delayed at least 2 hours for every flight. My parents are flying home on Southwest as we speak and are delayed 3 hours. Their plane made it to the runway and now is receiving maintenance while passengers remain on the plane with no a/c. Add at least 2 hours to any trip you book with southwest. Unacceptable service.","","Business","Economy","Orlando to Baltimore","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Duggins","United Kingdom","2013-11-27","Flew out of Heathrow on 20th November flight 317 to Australia (via Singapore) the onward flight departed Singapore on 21st November flight number 217 to Melbourne. Quite simply the best airline we've flown with. All staff immaculately dressed and turned out. Customer service was second to none. All other airlines should aspire to be like this. British Airways take note you need to up your game.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Kusiak","Sweden","2013-11-25","Flight from CPH-SIN-AKL on 777-200 and return AKL-SIN-LHR on 777-200/777-300. Perfect service. Amazing staff on board. Great quality of food. A lot of space in Business Class. Comfortable seats especially on new Business Class on 777-200ER and 777-300ER.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Dan Poh","Singapore","2013-11-22","I flew from Singapore to Los Angeles (SQ11/SQ12). Being a krisflyer member I never regret taking a Singapore Airlines flight. It has truly made my flight comfortable. Food was excellent customer service was good and so were the seats.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Pays","United Kingdom","2013-09-11","I am new to Ryanair and booked a return flights for a 17 day holiday in Spain. When printing out the boarding pass (which is compulsory) I find that I can only print out the outbound boarding pass and not the return because of the 15 day advance booking in rule (not an Issue with Easyjet). When I asked the Customer services if Ryanair can print the boarding pass for me at Alicante Airport I was told this would cost £70 which is more than the flight cost. I have no access to a PC and printer at my destination so not sure how I will get back. This is the last time I fly with Ryanair.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Bezuidenhout Coenraad","South Africa","2013-09-10","28 August I flew FR611 from London to Derry. Ryanair is the only airline flying this route. I therefore had no other option. Not travelling with a printer I needed to obtain a boarding pass at the auto check-in point at the airport. Ryanair refused to issue a boarding pass before I paid an additional 70 pounds almost the same price I paid for the ticket. I could have flown to Belfast and taken a 65 pounds taxi to Derry and still be better off. Attendants refusing to make eye contact said it was Ryanair policy and failure to pay would mean refusal to board yet I am still unsure how I was supposed to know this. It therefore came across as an express strategy to extort funds from passengers. Ryan Air's majority passengers being budget travellers makes this particularly mean- spirited. In all my travels I have never encountered any airline penalising customers for having to issue a boarding pass. I count myself lucky I never have to make use of Ryanair's services again and will actively dissuade anybody at risk of having to do so. The only unpleasant experience during a two week UK holiday and therefore one I recount often. I tried submitting a complaint to the airline directly but the only way of doing so is via snail mail.","","","Economy","","","2.0","2.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Shaw","United Kingdom","2013-09-10","Stansted to Dublin 20th Aug 2013 returning Dublin to Stansted 24th Aug. Stress free flight only a small delay on the return flight. Book reserved seating makes it less of a scramble well worth the £10 per seat.","","","Economy","","9.0","4.0","4.0","4.0","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Taylor","United Kingdom","2015-03-25","Airbus 330-200 Heathrow to Johannesburg then South African Express DHC-8-400 to Gaborone Botswana return SA Airlink Embraer 135 to Johannesburg and SAA Airbus Johannesburg to London. Outward London to Joburg - plane clean and on time. Seats narrow and hard. Food was good and cabin crew were efficient. SA Express from Jo'burg to Botswana-not as good SAAirlink from Botswana to Joburg - food was served and a drink on a short flight one stewardess but she was so pleasant and hard working. SAA Airbus 330-200 Jo'burg to London - on time again. Cabin crew were good food was presumably loaded in Jo'burg not as good particularly breakfast. Again seat hard and uncomfortable and plane was full. For an airline that is strapped financially SAA did a good job and compares well with other airlines charging more and giving less.","","","Economy","","6.0","2.0","4.0","4.0","3.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Antony Wepener","South Africa","2015-03-25","Last week flew SA060 and return SA061 Johannesburg-Lagos-Johannesburg. Flight to Lagos was delayed by 30 minutes due to 2 passengers not boarding so their luggage had to be removed. However we landed 15 minutes early in Lagos so all good. IFE was very good. Drinks served immediately after take off and Food very quickly after. Flight attendants when called responded quickly. past 7 years I have been mostly on Singapore Airlines ok SAA is not SIA but they still do an excellent job. Seats were also comfortable both ways was Airbus 340-600. Return flight left dead on time and arrive 20 minutes earlier in Johannesburg.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sammy Kazoura","United States","2015-07-27","Flight from Seattle to San Jose - flight 923 - landed on time, but the connecting flight to Ontario - flight 4032 - scheduled to leave at 8.30pm was going to be delayed to an unknown time, as the lady behind the counter was telling us that the plane encountered mechanical problems but would post the exact departure time as soon as the plane was airborne. At exactly the same time the PA announcer explained the delay was due to fog over San Diego. Finally and after about two hours delay and the merging of the Phoenix flight with ours, we boarded heading to Ontario.","","FamilyLeisure","Economy","Seattle to Ontario via San Jose","1.0","3.0","4.0","","","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sammy Kazoura","United States","2015-07-27","Flight 2674 from Ontario to San Jose was delayed about 40 minutes, lady behind counter claimed delay was due to mechanical problems, suggested to carry our luggage on so we can catch up with our connecting flight -flight 862- to Seattle. Unfortunately or maybe fortunately or it could have been planned that way, the flight to Seattle, was also delayed over one hour. Was told 20 people on the same plane boarded the plane heading to Seattle. ","","FamilyLeisure","Economy","Ontario to Seattle via San Jose","1.0","3.0","4.0","","","1.0","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Franz Koepernik","Germany","2013-11-21","I've been flying SQ now for more than 30 years (Business and Y-Cl/Longhaul and shorthaul) and have never experienced any problems with this airline: Last Flight: MUC-MAN return: at both airports no queues at check-in organised boarding friendly and helpful crews even on this short route choice of different snacks and additional drink rounds and full IFE. Prices below Easyjet fares on this route! Flights on time or ahead of schedule! There are only 2 small negative points for this route: quite early departure from MUC (06.10 am) and since some time you are not any more allowed to earn LH Miles on this route despite SQ is a STAR Alliance member.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","E Saunders","United Kingdom","2013-11-21","What a refreshing experience. We travelled to Singapore less expensive than alternatives and better value for money. Our flight was on time the plane clean modern and well presented. The staff delightful on both outbound and Inbound journeys impeccably presented and with a welcoming smile. They were attentive and went about the cabin helping passengers with a smile and minimum fuss. Unlike other airlines we had a printed menu the food was excellent served very nicely proper cutlery too. Ample choice of entertainment if you can't make a choice from all offered you're not trying. Very nice 'wake up' gradual using staged lighting relaxing music playing for landing. Could not fault this airline will be looking to book with Singapore Airlines again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Horrox","United Kingdom","2013-09-10","Just been on holiday to Mallorca flew there with jet2 they were hassle free no problems and back with Ryanair. The aircraft Ryanair had us in felt old it looked like an old military transport inside. Staff were miserable especially at boarding when I tried helping my grandma put her hand luggage in the metal box sizer she got all uppity because I was blocking other passengers! I am never flying Ryanair again.","","","Economy","","","3.0","1.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","W Sargent","United Kingdom","2013-09-10","Travelled to Rhodes from Stansted. Coming back was like a cattle market! All crammed into a waiting area so hot people pushing and queue jumping priority went through and some passengers that were not priority pushed their way in and were not stopped what is the point of paying when you can just push in? The aircraft was filthy and I had to sit with my feet in biscuit crumbs crisps bread crusts empty drink bottles - it was disgusting. Even when the seatbelt light was on people kept getting up and fiddling with their luggage. Also when the cabin bags were checked many of them pushed and shoved their bags in the testing rack - so much so that one man pulled his handle off and threw it across the airport floor! This testing of cabin bags does not work as several should have been in the hold but these people wanted to get away with paying and were arguing with the airport staff who jut let them through therefore Ryanair is losing out on payments for luggage and honest passengers are paying the price it needs to be sorted!","","","Economy","","3.0","3.0","4.0","3.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T O'Connor","France","2013-09-09","Took late flight Marseille - Palma on 737 800 with hand luggage only. There were no checks on size or weight. This was the same with a later Vueling flight I took except some of the passengers on that flight had more than one bag and others were plainly oversize! Departure and arrival were both a little late it had plainly been a long day. That said I have no complaints the fare was excellent value the red wine I purchased was not expensive and was good quality. This was my first experience with Ryanair and I am amazed that the fare was only a little more than the taxi fare from the airport into town.","","","Economy","","8.0","3.0","4.0","4.0","","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Pascal Johnstone","United States","2015-03-09","I flew SAA in January on my way back from Jo'burg to Munich and SAA surpassed all my expectations. The in-flight service was very good and the food was excellent. The seats are what you would expect from economy class but the IFE was also excellent. I will definitely choose SAA again!","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Blumenthal","France","2015-03-04","Extremely disappointing business class once more. Seats on a 4 hours flight (JNB to MUR) were coach seats food was basically inedible and wines terrible shocking for a country that produces so many good wines. Entertainment made me remember was offered 15 years ago. The only positive thing was the very good cabin crew: they truly did everything they could.","","","Business Class","","2.0","1.0","5.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","LaShun Smith","United States","2015-07-24","I'm very upset that Southwest has chosen to implement this new boarding system. I'm flying with my 10y/o daughter. I checked in online and received what I thought were seat numbers. No, it was a boarding position. The flight was full and all the ""A boarding positions"" were taken so I couldn't even pay the extra $80 to increase the chances of my child sitting with me on the flight! I don't care where I sit on the plane, however, when I'm traveling with my 10 y/o daughter or any family, it's nice to sit with them. I would rather fly with an airline that assign seats upon check-in than to roll the dice to see if I can sit with my child. My first bag is free but to sit next to my child is $40 per ticket. Spirit Airlines doesn't even charge extra to assign seats to their passengers once they check in and Spirit charges for everything.","","FamilyLeisure","Economy","Buffalo, NY to Dallas, TX","3.0","3.0","5.0","","","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Vincent Ventura","Mexico","2015-07-23","This is the first time that I've flown WN, so I didn't really know what to expect. Check in at BOS was efficient and the attendants were friendly. I opted to purchase the ""early bird check in"" and was slotted at A53. The aircraft was nice and clean. The FAs were friendly, and were helpful. The flight left on time, and actually landed 30 minutes ahead of schedule. I had no problem finding a seat that I liked. Based on this one experience, I would recommend and fly WN again.","Boeing 737","Business","Economy","Boston to St. Louis","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Hillier","Australia","2013-11-21","SIN-SYD. Flight not full so plenty of room on board. Refurbished 777 was comfortable and in-flight entertainment good without being spectacular. As usual service was excellent - cheerful attentive polite - everything you come to expect from SQ! Very satisfied and will continue to use this airline.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","I Boyle","Australia","2013-11-18","We flew SYD-SIN on 30 Sept 13 and had a wonderful flight. The staff were great and the food and wine very good. I would like to commend the purser for his kindness and help on this flight. The return flight on 10 Nov 13 was almost the opposite to the last flight. The food was not so good and overcooked. I regret my harsh comments to a staff member on the matter. I would still fly with Singapore in the future.","","","Business Class","","7.0","4.0","4.0","2.0","3.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Harrison","United Kingdom","2013-09-08","Lanzarote to Manchester 6/9/13. When we arrived at Lanzarote airport informed of a delay. Baggage check in was an abomination with people having to open their luggage in the queues to take out items. When we eventually managed to get through the farce of baggage check in we had to open our hand luggage and remove laptops etc but at the same time had to take our child out of his buggy fold that up and put it on the belt then pass ourselves through security scanners whilst our 2 year old son was left to his own devices. Was waiting over half an our in a queue to actually get on the plane at the gate! On the flight only 1 end of toilets was available and people were having to queue behind the stewardesses selling and blocking the aisles! I would never recommend this airline! Don't pay to pre book seats as there was only 50 people on our flight going out so you could sit where you wanted. I'd rather pay more to go with a 'reputable' company.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Talbot","United Kingdom","2013-09-08","Flight Birmingham - Montpellier - Birmingham. People need to remember they get what they pay for - you pay cheap you get cheap and that includes staff crew seats food etc. Do not moan just follow the rules.","","","Economy","","5.0","1.0","1.0","1.0","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Willey","United States","2015-03-04","I travelled business class between London-Jo'Burg twice this week. The first trip was excellent and had no complaints in fact I would recommend the service. The return trip was a different story. I got horrible service. First the guy directing people sent me to the wrong side of the plane (no issue really) but then the service team was not very polite. However I went to the washroom at one point and three of the service people were chatting I asked them if there was a washroom available on the other side they looked at me then went back to talking. Later I was woken up to get my tray ready but then breakfast never came. I got a coffee but why wake me up for breakfast and not serve any. I was highly annoyed by the service on the return trip.","","","Business Class","","5.0","4.0","2.0","4.0","4.0","","","0.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Stuart","Australia","2015-03-04","Flew Perth - Jo'burg - Nelspruit then Capetown - Jo'burg Perth all business. I had high expectations and I was quite disappointed. The staff were mostly delightful and very nice but I think they were let down by the product. The seats aren't very comfortable and the pillows are tiny and feel very old / used. I had to use 4 from business and 2 from economy class just to make it reasonable to sleep. The amenity kit was bad quality and contents weren't good - an old quilted type bag. I left it on board unopened.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Kai Olesch","Germany","2015-02-24","SA 265 Feb 5. SA 264 on Feb 14. MUC-JNB return on A340-600: I am fully satisfied with my journey to and back from South Africa on SAA. While I attributed the very friendly and generous (in terms of the amount of drinks) service to the first flight being half-empty my very positive experience was confirmed on the second (return) flight when the plane was full to the last seat. The space in economy is more than sufficient and the seats recline properly. The IFA works very well however the choice of movies is rather poor. Due to the delicious wine served with the meal I did not care and slept nearly the entire nights through.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Terry Booth","United States","2015-07-21","On a recent flight originating from Fort Lauderdale, FL to Richmond, connecting in Atlanta, the plane arrived to the terminal on time and was expected to depart on time. After the incoming passengers exited, the person in charge of boarding made no attempt to load the plane. After a lengthy delay the passengers of flight 1505 were informed that a service technician was addressing a problem and the flight would incur a minor delay. In a confusing and poor miscommunication between the Gate personnel and the gate attendant we were given conflicting and garbled information as to new delays and would be given more updates as soon as the problem was closer to correction. I checked the Arrivals/Departures monitors and saw that numerous incoming and departing Southwest flights were being delayed by hours. Another update around 3 hours later informed us that the scheduled Flight 1505 would not be departing at all. A different plane would be assigned to Fort Lauderdale once it landed from Atlanta. This would be around 10.20 pm. We were finally asked to form a line to make arrangements for whatever Southwest could come up with. My best option was to wait until Monday to get back to Richmond. I tactfully informed the Gate Agent that that was not an option as I had a job to return to. I asked about a flight closer to Richmond, ready to be boarded. I was told that option wasn't available, and there was nothing left. Finally I asked if another flight could get us closer to Richmond, and a rental car be provided to drive the remaining distance. Again, nothing but the travel vouchers were offered. Then a option to book a flight to BWI was available, arriving at 2.00 am. No hotels were available. I again asked about car rental. I was informed Southwest didn't offer or would pay for a rental. No other airline was available either, seems SW doesn't work with anyone else either. We took the flight to BWI, and had to get a rental at 2.00 am.  Arriving home at 5.00 am, and with a extreme distaste for the way Southwest treats their paying customers, we decided never to use this carrier again. ","Boeing 737-700","Couple Leisure","Economy","FLL to RIC","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Cash","United States","2015-07-20","It's become the ""usual now"" I am a loyal Southwest customer, fly 2-3 weeks each month. Now delayed 3+hrs due to maintenance issues in La Guardia. That's 3 substantial, over an hour, delays in last 4 flights. Sure makes it easier to pick other airlines.","","Business","Business Class","Nashville to Seattle ","3.0","2.0","3.0","2.0","3.0","3.0","2.0","2.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","T Teo","Malaysia","2013-11-18","KUL-SIN-BCN and return. Both on B777-300ER economy class. The aircraft seating was comfortable with good selection of inflight entertainment. Service is as usual impeccable and faultless. The cabin crew were very helpful attentive and generous with drinks and snacks in between flight. Just encountered some delay on return leg resulting in missed connection. Otherwise truly value for money.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Hillier","Australia","2013-11-14","SYD-SIN on 10 Nov 2013. Excellent service as usual fantastically attentive and friendly staff - moved me to a bulkhead seat to give me extra legroom. Food great drinks always available lots of water provided. Aircraft entertainment more than adequate. Normal high standard.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Angela Swanwick","United Kingdom","2013-09-08","I flew back from Malaga with Ryanair on 30th August and had no problem whatsoever printed my boarding card as instructed right amount of hand luggage etc. The cabin crew were polite and did their job efficiently. I would not hesitate to book with Ryanair again.","","","Economy","","10.0","5.0","5.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","E Brownlee","United Kingdom","2013-09-08","Edinburgh - Bordeaux for a week's holiday returning on Saturday 6 September 2013. Ryanair does not when you add it all up save money at all. All the extra charges add up to the point where any saving is completely cancelled out. The staff couldn't care less about customers except as in flight cash cows and clearly the airline is not keen on attracting repeat business!! On both legs we were herded like cattle. Bordeaux luggage collection was unbearably slow and there is no access to toilet facilities in the big shed that passes for a terminal - Ryanair don't have access to the main airport terminal. On the return leg we were kept waiting for 40 minutes standing in a queue to board once again in the big shed with no apology for the delay no air conditioning or fresh air - gruesome!! I cannot see us travelling in this way ever again as it is just too unpleasant for words.","","","Economy","","2.0","3.0","2.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Hobbs","United Kingdom","2013-09-08","Having used Ryanar for the past 3 yrs travelling to Tenerife Gran Canaria and Reus I we can only fully recommend and thank them for their fast efficient service. This is a budget airline and all extras are stated on booking on their website. For all those who wish to pay over the odds eg. extra £700 per family to fly to a destination then book Thomson or Thomas Cook however we used these one way to Reus and had an hour and half delay compared to every flight with Ryanair on time or usually 10 mins early. Some people just like to complain if you have a young family and want to sit together pre book seats or alternatively use Priority Boarding. I only wish Ryanair flew from Cardiff airport as we would save even more travel costs however it is worth the trip to Bristol as you could never fly a family of 4 from Cardiff for £700 to Canaries. Look forward to booking our next trip!","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Bell","South Africa","2015-01-19","SA280/281 JNB-PER-JNB. Not a bad flight seat comfortable good pitch and at tentative cabin crew. Food and entertainment a little bland though.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Streb Lovell","Taiwan","2015-01-05","HKG-CPT via Johannesburg in economy. All flights on time and service was very professional. Was worried about not being able to make connecting flight to CPT while at JNB airport as the line was incredibly long but still managed to make good time. Cabin in JNB to HKG segment got a bit too hot and they obviously use their older aircraft to HKG. Inflight entertainment seemed a bit boring. Nonetheless I would fly them again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bryan Tobeck","New Zealand","2015-07-16","We were advised at Phoenix Airport that the plane would be leaving 45 mins late. Not good for us as we had to connect with an Air New Zealand flight to NZ and the arrival time would leave us rushing to check-in for this flight. Ground staff were very good and got us on to a previous flight due to leave in 20 mins. We made our connection. Earlier in the trip we flew Southwest, LA to Nashville and New Orleans to Phoenix - both flights approx 40 mins late. Also our friends from Canada flew Phoenix to Seattle, same story, about 40-45 mins late leaving. Last Monday, the 13th, our daughter flew from Las Vegas to LA. The plane left 40 mins late. With our future USA trips, we'll be re-thinking our airline travel stategy!","","Couple Leisure","Economy","Phoenix AZ to Los Angeles CA ","4.0","3.0","4.0","","","4.0","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Rogers","United States","2015-07-15","I was traveling alone with two children and was told I would board with the A group. Every plane was delayed. Then my returning flights home were delayed. No one could tell me why there were all these delays. Southwest is terrible all around. Then I get on my flight to Rochester only for the flight attendant to say there is no WiFi onboard. My flight was supposed to leave at 10.20pm than changed to 11.35, and I'm still sitting here after midnight.","","FamilyLeisure","Economy","Atlanta to Baltimore via Rochester","3.0","2.0","2.0","1.0","","2.0","1.0","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lee Cheng Jun","Singapore","2013-11-14","SIN-HKG return on A380s. I was lucky enough to be seated on the upper deck seats 74A and 76K. There was a side storage compartment beside the window seats. Upper deck economy cabin is a small cabin which contains around 80 seats. SIN-HKG I was greeted by the FA's with smiles food was very good. HKG-SIN flight an unusual announcement made by the captain about strong winds on the end of the airfield . Upon reaching 1500ft when engine power was reduced the plane felt a sudden drop in altitude causing most of the passengers including me to shout. Babies on board this route was also crying. When seatbelt signs were switched off staff were trying to keep the baby calm. I would recommend on the A380 to take seats on the upper deck as it is quieter and more attention from FA's.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Griffin","Australia","2013-11-10","Brisbane-Singapore-Shanghai. Crew friendly and helpful. A330-300 Brisbane to Singapore and Boeing 777 Singapore to Shanghai travelling in a group if 45 people. Return Beijing-Singapore-Brisbane with friendly crew members. Very good food on all flights and a wide range I movies on in-flight entertainment. Seats were very comfortable. Got a window seat nearly every time.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Kevin Santoso","Indonesia","2013-11-06","Flew CGK-SIN-FRA-JFK and LAX-NRT-SIN-CGK. SIN-FRA-JFK and LAX-NRT-SIN were on the Airbus A380 and Boeing 777-200 for both CGK-SIN and SIN-CGK. Flight was fine choices of food were great the inflight entertainment system was one of the best that i had ever used. Couldn't sleep on flight to JFK because the cabin was too noisy. But thank goodness that I could sleep peacefully on my way back from LAX to SIN. In terms of seating the seat was comfortable though there's still room for improvement maybe additional inches to the seat pitch would help. In the end I would definitely fly on Singapore Airlines again.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","W De Mattia","Italy","2013-09-05","There and back from Treviso TSF to Malta MLA last March. Both legs the plane took off late but landed on schedule (with the trumpet-announcement). FAs rude and impolite. No IFE. Flight pleasant thanks to skilled pilots. You're going to pay almost for the air you breathe on board! Anyway acceptable discomforts for such low ticket fare. No doubt whatever its limits are Ryanair helps to move across Europe very cheaply.","","","Economy","","7.0","3.0","1.0","0.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","C Lo-giudice","United Kingdom","2013-09-04","Flew from Manchester to Sicily we are a family of 8 with 6 children under the age of 12. The flight was fully booked and all 8 of us were located all over the plane even the 2 year old was sat with strangers. Staff were unhelpful and rude there was not enough room for the hand luggage on the plane so all 7 of our cases were put in the hold so we had no food or nappies. Staff were trying to sell things the whole flight we would probably have been better to reserve seats but for 8 people would not have then been a cost effective flight would not go with them again not one case for anyone was checked for either size or weight going to coming back maybe that's why they couldn't fit all the luggage in the cabin!","","","Economy","","1.0","2.0","1.0","0.0","","","","4.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Howarth","United Kingdom","2013-09-04","Manchester to Murcia return 15th - 22nd July 2013. I travel very regularly to Spain and I am always very happy with my Ryanair flights. People who moan about such things as size of bags etc annoy me - all the requirements are made very clear at booking. If you don't like it don't book - and probably pay a lot more!","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","T Gubser","Switzerland","2015-01-05","Flight SA 40 / 41 (JNB-VIC/VIC-JNB) SA 337 (JNB-CPT) SA 420 (PZE-JNB): overall not very satisfied - complicated reservation (system problems long waits at phone etc.) long waiting at check in no preferred treatment as Star Alliance frequent flyer most of the check in staff is unfriendly some even rude. Lounges are all low quality level and also here very unfriendly staff the food at the lounges is below average. On board the staff was mostly OK. Food on all flights was not good. Seat comfort on most flights not very good except SA 337 where they use the long haul aircraft so you have much leg room. Overall an airline which I cannot recommend - unfortunately there is not much alternative within the region.","","","Business Class","","4.0","2.0","1.0","2.0","3.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","David Huberman","United States","2015-01-05","JNB to IAD. Second time I have flown long-haul international with SAA and the second time I've had a good flying experience. Seats are older but very comfortable for a large man (6'4"" tall). Service in business class was superb. Smiles warmth and left us alone while we slept. The crew changed out in Dakar. The second crew was just as friendly and just as good.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Murrray Ian","Australia","2014-11-03","SA280/281 Perth to Johannesburg return. I recently had to make an unexpected trip back to SA and SAA was the only airline which could help me at the time (due to passport expiring in 3 months). I was not sure what to expect as the reviews are not that good but was pleasantly surprised. The seats are as comfortable as can be expected for economy and had enough leg room. The food on the outbound flight from Perth was not that good but on the return flight was much better. The entertainment system had plenty of good movies and kept me occupied for most of my flights. The crew did tend to disappear after food service but were only a call away and as the flights are night flights this is not a problem as most people were sleeping. I am going back to SA on holiday in December 15 and will use SAA again.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Gus Caminero","United States","2015-07-14","The gate/checking was in total disarray. The fare status was not updated, manual time displayed at the gate was outdated and the line was extremely long and stagnant at the gate. Passengers were not receiving adequate resolution or gate agents were not properly trained to address the situation. The gate was later changed with no communication, the boarding started with minimal communication. The flight was overbooked or consolidated with other flights and it was extremely uncomfortable. The flight did not leave at the updated delayed departure time posted. There was no communication from the staff who preferred to just talk to each other rather than the customers.","","Business","Economy","LGA to LAS via Chicago","2.0","1.0","3.0","3.0","1.0","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Susan Duren","United States","2015-07-14","After having an awful full day of waiting for each flight from DEN to MSP and not getting on any of them (flying standby) we had one last chance to get on the last flight out for the evening. A wonderful woman at the desk helped get us on and even got us priority boarding for my husband and I because I am 6.5 months pregnant and had been at the airport for 12 hours trying to get home with no luck.","","Couple Leisure","Economy","MSP to LAS via DEN","9.0","5.0","5.0","5.0","","5.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Marks","United Kingdom","2013-11-05","SQ327 MAN-SIN via MUN. My first flight ever with Singapore Airlines and I was very impressed. On an Economy ticket the meal choices were amazing and I even had the chance to order snacks and sandwiches at any point in between meal service. The FT's were helpful and courteous no matter what the problem or request was. There were 2 downsides only. 1) Having to fly via Munich disembark and sit in the airport for 1.5hrs. 2) The individual screens had the movies on a rolling system so you had to wait until its run was over to start watching the film you wanted from the beginning. With all the films at different lengths this meant a lot of planning to get your timings right throughout the 16hr flight. Of course I wanted to sleep as well and due to the chairs being comfortable and the added help of a window seat I was able to get a few hrs. We arrived 45mins early so I was able to get my connecting flight to HKG with ease. Overall a very good quality flight and I would not hesitate to fly Singapore Airlines again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Matthew Tesch","Australia","2013-11-05","My first SQ experience in 35+ years travelling was a mixed bag in regional A330 Business class to/from SIN connecting with (other carrier) European flights. Service on outward SQ236 BNE-SIN sector reflected many online reviews I had read: zealously attentive but semi-robotic and impersonal. My change of seat at check-in from 14A to 14K obviously threw the pre-flight cabin briefing off its tracks it was not until the third F/A interaction after the seatbelt signs had been turned off in the climb to cruise that the penny dropped that neither my surname nor my gender matched those the crew were using in dealing with me. At times I felt like a participant in a training video or that the crew couldn't wait to get home. That said the inwards SQ235 SIN-BNE return and final sector of a long trip two weeks later was an outstanding contrast with the archetypal Singapore Girl service striking exactly the right note: attentive without being intrusive modulated and moderated without being mechanical and generally more relaxed comfortable and charming. An invitation to be briefed on the seat controls would have been nice – the SQ regional J-boxes being rather unique – but the food drink and Kris-World IFE could not be faulted. My first time changing terminals at SIN too was a pleasantly seamless experience the Silver Kris lounge and its staff set an example to the industry world-wide.","","","Business Class","","8.0","5.0","4.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Marks","United Kingdom","2013-11-05","SQ860 SIN-HKG. 777-200ER. After flying MAN-SIN via MUN this flight was my final leg. I was greeted by FT who when looking at my boarding pass knew straight away that I had a special dietary requirement. Throughout the flight this FT seemed to have remembered a certain number of people's names in our cabin and spoke to us only by using Mr or Mrs as a prefix to our personal names. I was overly impressed as this is something you just don't expect in Economy Class. The service was excellent with refreshments throughout the flight. FT's were friendly and didn't disturb you if you wanted to sleep. A very comfortable trip with personal entertainment lots of leg room and a very high standard of service. What more could you want?","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","G Davis","United Kingdom","2013-09-02","Luton airport to Trapani. Flight was on time. Not that cheap after all extras added. Very poor seat comfort. Cabin size bag (used GATE8 Luggage) therefore avoided fees associated with baggage check-in. Staff were at best indifferent.","","","Economy","","5.0","2.0","2.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","B Mistry","United Kingdom","2013-09-02","My family flew out with Ryanair to Fuerteventura. From my experience the flight cabin crew and departure and landing was just as good as any other airline we've used. We printed out our boarding passes and check all our luggage was correctly weighted. Had no problems or issues. I would not hesitate to book a flight with Ryanair again. The only complain I had was that the food prices on flight were expensive.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Stokes","United Kingdom","2013-09-02","Kos-Stansted. Our first time on Ryanair and I have to say never again. Stress re-packing our 52kg luggage into the correct number of bags after a day on the beach. Stress getting the hand luggage re-weighed. Stress standing crammed into a much too small area with all the other cattle. No facilities (refreshments or toilets) in 35 degree heat for 45 minutes. Stress barging through to the plane. Stress with the bright lights and constant announcements. No quick hostess service followed by a dimming of the lights so you can sleep. Awoken every 20 minutes to an automated scratchcard announcement. Uncomfortable seats which seem to have less padding than others. I landed with a headache which wrote off the following day. Quite frankly it's not worth the saving to put up with the constant barrage of sales attempts.","","","Economy","","","1.0","1.0","0.0","","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Carmen Reid","United States","2014-10-31","Seats were uncomfortable. Leg room poor back support uncomfortable making it very difficult to rest or relax. Flight crew good they did their best to make you comfortable and meals tasty. Bathrooms were smelly. Very uncomfortable flight. I wish other airlines would fly to South Africa in order to create competition and make flights more comfortable for passengers. I love South Africa but I would not like to fly SAA again because of the uncomfortable seats.","","","Economy","","3.0","1.0","5.0","5.0","5.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","G Chin","Australia","2014-10-22","PER-JNB return during October 2014. Outbound flight aboard an A340-300 which was showing its age. Return leg used a more modern and comfortable A340-600. SAA offers a reasonable product somewhat reminiscent of Western airlines in the 1980s. Mostly that's a good thing: shorter check-in queues and less evidence of penny-pinching than is now widespread no extra charge for emergency exit seats etc. Meals were tasty and substantial. Cabin crew did not see it as their role to distribute non-alcoholic drinks outside of mealtimes - at least bottled water was available. Staff were also abrupt in directing passengers to fold up their blankets and stow bags on a better airline the staff would do this themselves if it was so important. The cabin temperature on the return leg was too warm and the crew was obsessed with (mostly non-existent) turbulence to such an extent that the warning light remained on for almost the entire flight and hot drinks were cancelled for ""safety reasons"". I have been on some bumpy flights over the years but this was not one of them. I wish captains would use the fasten seatbelt sign sparingly in times of genuine danger rather than unnecessarily impacting on passenger comfort by acting like the boy who cried wolf.","","","Economy","","6.0","4.0","3.0","4.0","3.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Philip Tracy","United States","2015-07-13","Departed on time. Aircraft clean. Cabin crew friendly. In my opinion, Southwest always delivers a consistent experience.","Boeing 737-700","Solo Leisure","Economy","DEN to BNA","8.0","4.0","5.0","3.0","","4.0","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Julia Van Dyke","United States","2015-07-11","Southwest will fly you cheap. And they will be reasonably decent to you while you're flying with them. However if you ever need customer service from them it's different - when I called them, it took 112 minutes (no I'm not kidding) to get a human being on the line. When you're panicking because you've realized your wallet must have fallen out of your purse underneath the seat in front of you, and you just want someone to look for it, there will be no help for you. When you finally get a human being on the line, they will tell you to make a report online, and there's nothing else they're willing to do for you.","Boeing 737","Solo Leisure","Economy","Baltimore to Denver","5.0","2.0","3.0","3.0","3.0","3.0","3.0","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Phillips","Australia","2013-11-01","Flew Sydney-London return all legs on the A380. The pitch was modest but it was still fine for me. Seat was a little hard but I still managed to catch some sleep on all 4 legs. Food was fabulous except on the Singapore- London leg the pasta was dry and hard. IFE was excellent with a wide array of choices and the staff service was unmatched even in economy class. The Singapore girls were all very attentive yet friendly attending to our needs efficiently. First time on this airline and definitely not the last for me.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Sayathith Athilath","Laos","2013-11-01","I had a flight from KUL-SIN-SYD with the A330 and A380. The flight was very successful great with good aircrew service and more than I expected. The food was like normal.","","","Business Class","","10.0","5.0","5.0","3.0","5.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Fowler","United Kingdom","2013-09-02","Travelled from Palma to Bristol yesterday. Got on the plane after being pushed out of the way by hoards of mad passengers rushing for a seat only to find no seats available. Not a problem generally but when you have a six year old and only single seats available it was a bit tricky. The crew were useless and only seemed interested in pre-booked customers! Got a seat after walking up and down looking lost and no thanks to the crew! No issues going over but not good coming back. Why can't they let the kids on first. All they care about is money. Last time with Ryanair (after using them for years).","","","Economy","","1.0","3.0","0.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Marie McCarthy","United Kingdom","2013-09-01","Bristol to Palma on 22/08/13. Followed all of the baggage restrictions even paying the extra £60 to book my sons small bag into the hold and booked our seats. Flight staff on the way over were very difficult to understand. When we arrived in Palma on the return told we had to pay 60 euros each as we didn't have boarding passes. I had tried to check in online the day we flew and still there was no option to print any further boarding passes. She could see on her system that I had booked 7 seats and accessed the system but said at it was my fault and that it was an easy system. To add insult to injury I had a message on my home answer phone advising me I hadn't checked in this was left whilst I was still on holiday!","","","Economy","","","2.0","2.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Sayers","United Kingdom","2013-09-01","Prestwick-Wroclaw perfect both ways. Staff spot on landed early. I always arrive early at airport with a cabin bag. Toilet before t/o. No at or drink on flight. Boarding pass always torn half way. good aircraft good crew.","","","Economy","","10.0","4.0","5.0","0.0","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","E Blackledge","United States","2014-10-22","I travel 2-3 times a year to Africa and this September had my first round trip on South African. I will never fly with them again! I was 6 months pregnant and was treated better by random strangers in the airports and on the flights than the flight attendants working these flights. On my flight to SA the (extremely helpful gate agents) moved my seat assignment to offer me the most comfort that they could. They placed me in the bulkhead directly behind business class. Yet for the entire 14 hour flight every time I got up to ask the stewardess for water or crackers or anything they rudely told me I needed to be served from the back cabin not the station directly in front of my seat! On my return trip (which was delayed because they were fixing the TVs). The flight attendants were bothered every time I walked myself to the back of the plane to ask for a glass of hot water (like I was too much trouble). They refused to let me carry my own glass to my seat (afraid I would spill it on another passenger) so they would make a big deal of following me back to my seat with my glass. So finally I simply started hitting my call button and asking for hot water and at one point received a lecture from the flight attendant as to when she would be coming back by to collect my hot water as I could not hold it during landing. Her voice was raised so much so that other passengers around me watched the whole thing and then made a joke out of it when she left. Granted 18 hours is a long flight for a pregnant lady but I was trying to be responsible for my own decisions and was asking for very little from these attendants yet continued to be made to feel as if I was a burden.","","","Economy","","1.0","4.0","1.0","3.0","3.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Anthony Rawdon","United Kingdom","2014-10-05","As a sometime resident of Cape Town I have flown SAA quite frequently - usually from CT to London but lately to Sao Paulo a route on which (as someone else said) there is no competition. All the cabin crew (at least in economy) are now affirmative-action appointees who appear to have ""jobs for life"" and it shows in their unsmiling service casual arrogance and general laziness. I don't know if anyone else has mentioned it but on my last 2 flights to and from S.Paulo they didn't serve any pre-dinner drinks and when they dished out the food trays there was no wine or even water in sight. If you ask them they casually fob you off with ""we're bringing it around soon"" but by the time you get it its at least 20 mins later and your meal is long finished. I don't know any other international airline which doesn't serve wine until the meal is finished. This is not an isolated incident.","","","Economy","","5.0","3.0","2.0","3.0","2.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Jamal Fairbrother","Australia","2014-10-05","I don't know how many flights I have taken I travel very often and South African Airlines has to be hands down the worst airline I have flown with. I was travelling from Cape Town to London and to start the plane was 6 hours late with no one able to offer any explanation as to why. Once finally seated you notice how old the planes are seat-back entertainment was nowhere to be seen and they still used the old fold down TV in the center of the plane the audio did not work properly and constantly switched between Afrikaans and English. The food was bland and the staff were terrible seats very uncomfortable. I would recommend this airline to no one.","","","Economy","","","2.0","2.0","2.0","1.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Carol Joseloff","United States","2015-07-08","Traveled with spouse, daughter-in-law, and 18 month old grandchild. Purchased tickets for the adults in February, paying extra for early boarding. Daughter-in-law decided she wanted to purchase a ticket for her child and have her sit in an airline approved car seat on plane, instead of on her lap. Agent told her not to bother paying the early boarding fee when she purchased her child's ticket as the child would be boarding with her mother. My daughter-in-law traveled this way with her child several times on Southwest without a problem. However, at Fort Lauderdale, when she attempted to board the aircraft with her child, the agent told her that even though her ticket listed her boarding group as A23, her baby's ticket said boarding group C and she would have to wait for that group to be called! During the heated discussion that followed, several passengers behind us boarded the aircraft. Finally she was permitted on the aircraft. My husband went to sit in the seat across the aisle from us and was told that seat was taken. Another passenger claimed he was saving several seats (I believe it was 6) for his family. The flight attendant was standing just one row away and was aware of this behavior. My husband ended up sitting behind us. A woman who sat in the window seat near him plopped her bags on the seat and said to leave them there as she did not want to have anyone sit in the middle seat. It appears to me that Southwest needs to revise its seating procedure! If you have paid an extra fee for priority boarding you are entitled to board according to the status printed on your ticket. If your family members( who are not young children) have not paid for priority boarding, you should not be able to block passengers from claiming a seat for which they have paid an extra priority boarding fee. If you are unhappy if someone wants to claim a middle seat, too bad! You should be forced to sit there instead. The same goes for all the baggage folks drag on the plane. Half of the passengers look like they are fleeing a war ravaged land carrying on huge bags or multiple bags. If the airline would support their seating and baggage policies all passengers would be much less aggravated.","","FamilyLeisure","Economy","FLL to BDL","8.0","2.0","4.0","3.0","3.0","4.0","3.0","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kylee McClure","United States","2015-07-08","Traveling with a family through Southwest Airlines was terrible because we did not know of the free seating rule, even though our tickets said we had assigned seats. When I asked the attendant about this issue she was rude to me and my family. On our way back we flew through Southwest Airlines as well and were delayed (without explination) we had to spend the night in Chicago, paid for out of pocket! They tried to help us get a hotel but they booked us one in the wrong airport and almost made us pay for two hotel rooms. When we returned back to the Midway airport our next flight was also delayed making us late for work the next day.","","FamilyLeisure","Economy","Vegas to Newark ","1.0","2.0","1.0","3.0","3.0","1.0","3.0","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Joel","Singapore","2013-10-30","SIN-BKK-SIN. Flew this leg on the 772 aircraft's which are one of the oldest in SIA's fleet. What was disappointing was the poor KrisWorld in-flight entertainment system. It was really old. The display on the screens were barely visible and that the buttons on the controls were hard to press. The seats was a bit cramped on the older planes. On food SIA met its expectations. I chose a seafood meal on the return trip and it was certainly appetizing.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Hoffmann","Germany","2013-10-29","SIN-FRA on A380 upper deck emergency exit seats 71 H&K. Note these seats have no overhead storage as they are full of first aid equipment so try to get on early as you will struggle to find space. Initial start to flight was not good with a 1 hour delay and later finding out that the TV screen did not lock into place. What happened next was nothing short of amazing and should be a lesson in customer service (Emirates I hope you read this as SIA economy is better than your Business Class). Leading stewardess managed to tape the screen in place and I was able to use for the rest of the flight with juts a minor inconvenience. I was offered the chance to move but declined as my wife and I wanted the extra leg room. Service was fantastic thought out the flight which staff coming around with drinks and snacks often (we were not singled out) We were given a voucher to use on duty free which we used straight away to buy a honeymoon present. On hearing this the leading FA said she had a surprise for us and later came back with a congratulatory gift of a slice of cake and 2 glasses of Dom Perignon from First Class. This was the best experience I had on a flight regardless of class. The last four flights on SIA have been very good and consistent it is also nice to see that the staff are allowed to let their personality shine through.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Hoffmann","Germany","2013-10-29","PER-SIN on B772 older aircraft with reduced entertainment selection. Seats were hard and in need of re-padding. Staff were friendly and genuine with a sense of humor. Also nice to see that they don't tell you every time that there is turbulence to sit down fasten seat belts etc once when it occurred was fine the rest of the time they assumed we listened. The last time I flew this leg the announcement was made 20 times. Good flight departed 15 min late arrived 15 min early.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Whyatt","United Kingdom","2013-08-29","Leeds Bradford to Tenerife and back. We read all the instructions stayed within the weight limits and measurements and arrived with the correct number of items of luggage and had no problems at all. Aircraft was clean and tidy staff were efficient and polite. The food and beverages seemed adequate although we did not purchase any. We did not have reserved seats but we sat together on both journeys. My advice just use your common sense and you will find Ryanair as good if not better as any other airline they are efficient and cheap.","","","Economy","","8.0","3.0","4.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Porterfield","United Kingdom","2013-08-28","Flew recently Edinburgh to Bordeaux. Outward was good although had to wait very long one for luggage. Return trip was awful. The new Billi section where the cheap airlines operate is once through security tiny poor toilet facilities and passengers crammed in like sardines. Announcements impossible to hear queues for the gates mingling with people in the shopping areas and once at the gates even tighter than sardines. I understand you have to know what you are doing and what to expect with cheap airlines but I will avoid them if I can in future. This experience was stressful and very uncomfortable. To make things worse the staff on return flight were unfriendly and the food was disgusting!","","","Economy","","1.0","1.0","2.0","1.0","","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Baron","South Africa","2014-09-28","I flew from Cape Town to Johannesburg and from Johannesburg to Sao Paulo. I fly this route at least 2 times per year with South African Airways. What I always find strange is that when you board the plane the crew is all in the back shouting loudly and laughing. They do not come out to the cabin to welcome you on board - this happens in most airlines. All you hear is them speaking loudly to each other and laughing in the back. Is this the South African welcome? South African Airways prides itself on being the best airline in Africa - but is there really any competition? The service is very poor. I get the feeling that half of the crew really dislikes their job. We had one very rude flight attendant who seemed annoyed when you went to the back of the plane to ask for water or use the toilets. The entertainment of the flight did not work for the first few hours. The food is ok but normally they run out quickly of one of the choices. There were no snacks served between meals. The toilets and the plane were pretty dirty and smelly. Unfortunately SAA is the only option from Brazil to South Africa.","","","Economy","","4.0","3.0","2.0","3.0","2.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Jay","United States","2014-09-17","We flew 4 flights with South African Airways last month. We flew JFK-NY To Johannesburg then to Harare. The flight was horrendous. The 15 hour flight from JFK was especially terrible since the entertainment system never worked. For the entire time there was no visual entertainment nor audio. The worst part is that is was static the entire time! Also we were sitting in the fourth row from the front of economy class. They offered fish or beef. By the time they got to our row they ran out!","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Nicole Willis","United States","2015-07-07","I am beyond disappointed with the delays I have experienced with Southwest Airlines lately. I have had a total of 8 flights with them in the last 6 months and not a single one has left on time. I'm not talking a 15 min delay I'm talking hours. It's not easy flying with a toddler but when you add hours of delays its just miserable. Needless to say I will be flying a different airline on my next trip.","","FamilyLeisure","Economy","Houston to Denver","4.0","3.0","4.0","","","1.0","4.0","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kerryanne Ellsworth","United States","2015-07-03","Well generally Southwest is great with its customers. However, today I have just experienced awful customer service. There were two people transferring from my connecting flight from Baltimore to Columbus. Two, would you think that they would have the luggage at an easy to reach area. Now, can't always blame the airlines for this. Lost luggage happens. However, the reason behind my lost luggage was outrageous. After landing 15 minutes early of the scheduled landing time, my flight waited for an hour on the runway. Almost missed the last connecting flight to Columbus. When announced the terminals, they also noted that Southwest is not responsible for your missed flight, if you do miss it. My flight left at 10.10, I boarded at 10. I enjoy Southwest but unfortunately my last couple of times flying with them have been miserable. The other time, I was at the airport for 10 hours waiting on their planes, because they were delayed in the schedule. Again sometimes you can't do much about it, but figure it out!","","Solo Leisure","Economy","Birmingham to Columbus","4.0","2.0","2.0","1.0","1.0","4.0","1.0","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Michael Wiggins","United States","2015-06-24","PVD-BWI-DTW-BWI-PVD Outbound legs to Detroit uneventful and handled with Southwest efficiency. Return legs were problematic as there was a line of severe thunderstorms over Baltimore causing severe scheduling problems for one of the major hubs for Southwest. Southwest came through and got us back to Providence, albeit two hours late. The terminal monitors in Detroit kept us well informed of delays and the Southwest app (although a bit slow in updating) did also. For the people who complain about the boarding methodology of Southwest, it is a bit strange for the uninitiated, but it works and has worked successfully for many years. If you insist on assigned seating, don’t fly Southwest - simple as that.  It is an airline that admittedly has its foibles, but even with that it is still an excellent product! .","Boeing 737","Couple Leisure","Economy","PVD to DTW via BWI","9.0","4.0","5.0","3.0","","4.0","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Hoffmann","Germany","2013-10-29","FRA-SIN-PER. First leg on A380 upper deck window seat. Seat was ok for a 12 hour flight storage bin between seat and window was really handy. Service very good with FA friendly and come around often which drinks and snacks. Meals offered on both legs were much better than anything I have eaten on economy in a very long time. Entertainment system worked fine with enough movies to keep you entertained for 3 days non stop. B772 on second leg was an older plane but still clean seats offered a bit more leg room but were hard as padding seemed warn out. Standard of service was again excellent. Both flights delayed FRA was by 45min due to tower and SIN by 1.5 hours due to a connecting flight being late. Latter part annoying as it got me into Perth airport when 4 planes had landed around the same time. The airport cannot cope and took me 1.5 hours to get out. (not the airlines fault).","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Sharp","United Kingdom","2013-10-25","Flew LHR-SIN and return. The flight into Singapore was on the new B77W that was really state of the art. The seats were indeed more spacious as advertised. The IFE was totally top-notch with the huge screen and countless entertainment options. Food was terrific on both flights. Back to London on the A380 with the older (although still quite new) product. I sat in the small cabin at the upper deck which is really a big plus since it was way more cosy. Staff on both flights were very friendly and welcoming as always. SIA is still my airline of choice while travelling to Asia or Australia.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Davies","Australia","2013-10-23","MEL-SIN-KIX and FUK-SIN-MEL in Economy with MEL-SIN on A380 and all others on A330. Enjoyable flights in terms of comfort food and entertainment although the seats on the SIN-KIX leg was definitely a bit firmer than expected. Excellent service from cabin & ground service on all flights with the latter especially friendly & efficient at FUK. Probably the most consistently enjoyable food my wife and I have had on SIA or on any other carrier in Economy over the past 5 years or so. The entertainment system is extensive with more than enough choice for us although the advertising can be annoying after a while. A problem I experienced with the unit on the SIN-MEL flight was overcome when a particularly helpful cabin staff member re-started my system several times and then checked with me 2 or 3 times after that to ensure there had not been any further issues. SIA continues to be our airline of choice between MEL and Asia.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Doig","United Kingdom","2012-09-06","Flew to Alicante last week. Paid the fee for our measly 15kg bag allowance. Checked in online arrived at Edinburgh to depart to find a massive slow moving queue. My 2 year old was getting tired and cranky. Then was told because my bag was 15.5kg and my wife's was 16kg we would be charged £100 for being over weight if we couldn't re-pack. The ignorant woman at check in couldn't care less about our upset child. We managed to get our luggage re-packed and I was told by another member of staff that my bag would be fine at 15.5kg. When getting onto the plane to get or free for all seat rush. My wife asks for assistance to find at least two seats together but the stewardess snootily told her to keep moving up the plane and find a seat. Luckily somebody moved so that she could sit with our child. Then you have to spend the rest of the flight listening to bored and rude cabin crew trying to sell things. Not the greatest start to our 1st family holiday. Have flown with Ryanair before to stags with friends with only hand luggage but will never use them again for a family holiday. They just don't care about their customers or the quality of your journey.","","","Economy","","1.0","2.0","1.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Bowen","United Kingdom","2012-09-06","We flew up to Scotland with Ryanair and waited for ages to be checked in. The extra cost of printing a boarding pass and check in online was being handed out to a large group of passengers. Why does it cost so much to print a boarding pass and check in at the airport. The staff were rude and unhelpful to the point that I just wanted to get my money back for the flight and go home but - no refunds! If I were to treat people in my business like this I would have no customers. Terrible experience never again!","","","Economy","","2.0","2.0","1.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","K Conway","United Kingdom","2012-09-06","Travelled as a family of 5 3 children 117 and 2. Was dreading flights due to reading reviews - I've got to say if you stick to the guidelines and they do remind you with an e-mail reminding you of cabin bag size weight allowance and to print out boarding passes you can't go wrong. I saw myself the size of the bags people were trying to take on was never hand luggage. I paid to put my luggage in the hold but people were trying it on at the gate to get away with it and Ryanair don't move at all on the rules. I also paid for priority boarding as they only sell this to half of the seats on the plane you are almost guaranteed to sit together peace of mind your boarding 1st to save the bun fight when you get to the gate. Overall I would use them again. Stick within the rules and its not all that bad!","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Butterfield Howard","United Kingdom","2014-09-17","London to Johannesburg return in economy class. Flight punctuality and Food and Drinks service was good. However my experience of using South African Airways was severely dented by having no inflight entertainment system working at all in economy class on the 11 hour flight from Johannesburg to London on the 11th Sept.","","","Economy","","2.0","4.0","4.0","4.0","1.0","","","4.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Michael Little","Australia","2014-09-01","Perth-Johannesburg-Cape Town and return in Business. I was able to use the Qantas lounge at Perth airport. On the outward international A340 flight boarding was smooth; returning the boarding process at Johannesburg was slow due to Australian security requirements. The seats on the A340s were comfortable though the planes are showing their age. The outward Asian vegetarian meal was very bland; the meal loaded at Johannesburg was much better. The service was friendly in both directions. The two domestic flights in B737s were smooth and pleasant. The seats were comfortable and the food was fine. Overall SAA offers a good basic business class (no frills) and good value for money.","","","Business Class","","7.0","4.0","4.0","3.0","0.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bonnie Scott","United States","2015-06-17","My father was flying home to Syracuse NY afer a stay in a nursing home/rehabilitation center. His travel needs were significant as he was unable to walk and confined to a wheelchair. He was traveling with my 77 year old mother and my sister. Southwest Airlines was beyond accomodating and helpful with all of their needs. We were all very worried about managing this trip, and every employee, whether on the phone or at the airport were reassuring and kind to us! ","","FamilyLeisure","Business Class","Tampa FL to Rochester NY","10.0","5.0","5.0","5.0","4.0","5.0","5.0","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sarah Phan","United States","2015-06-14","The trip from the Love Field Airport to Denver was decent. Flight attendants were nice and friendly on an early morning. Denver back to Dallas was hilarious, because the flight attendants were funny and made the flight enjoyable. However, I came back with my luggage and garment bag torn up. Not a bad airline to fly, but awfully handled my belongings.","","Business","Economy","DAL to DEN","6.0","4.0","4.0","4.0","","4.0","1.0","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Punnapayak","Thailand","2013-10-22","SQ 978 Biz on Airbus 330. This is a short-haul flight from SIN-BKK. Comfortable seat that lay fully flat. I had a meal of chewy roasted pork. Service from FAs were nice.","","","Business Class","","5.0","4.0","4.0","2.0","4.0","","","2.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Punnapayak","Thailand","2013-10-22","BKK-SIN Old 777-300 Biz with no private TV screen and no inflight entertainment at all. Food was OK. Service OK. Seat reclined but not flat.","","","Business Class","","2.0","2.0","3.0","2.0","1.0","","","2.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Widjaja","Indonesia","2013-10-22","CGK-SIN-CGK on the new A330. Utilized the web check-in and the process was fast when collecting boarding pass at the counter. Flight was only half full for the outbound flight. Cabin crews were going extra mile to serve the passengers - continuously offering drinks after meal. The inbound flight was also pleasant with the same high quality standard in terms of services. Very pleasant flight.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","L Brennan","United Kingdom","2012-09-05","Flew first time with Ryanair it was my son's wedding in Poland and crucial we all arrived on time. Excellent service from start to finish. Panic set in when we arrived at security and we had no bar-codes on boarding cards so couldn't be scanned but problem soon sorted by sending us through check in. Cabin crew helpful finding seats and storing bags that wouldn't fit in nearby lockers. Read the rules follow instructions and you won't have any trouble. No excuses as they make the conditions perfectly clear. Shall certainly be travelling with them again.","","","Economy","","10.0","5.0","5.0","4.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Dury","United Kingdom","2012-09-03","Bristol - Malaga. Return flight was booked for family of 4 with 2 bags checked in (already charged £100 for privilege of taking 2 hold bags). For the return my wife had to leave a few days early due to unforeseen circumstances so she departed on a different flight from Seville. At Malaga airport tried to check in with the 2 kids and 2 bags - only to be told had to pay an extra 100 Euros on the spot to 'transfer' one of the bags from my wife to one of the children. Otherwise would not be able to take it. Means I paid approx £130 for the one suitcase plus £50 for the other. Absolute rip off; and the flights were not exactly cheap even before the add-ons. Will never be flying Ryanair again.","","","Economy","","1.0","2.0","2.0","2.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","N Barnett","United Kingdom","2012-09-03","I have flown with Ryanair many times and have just returned from Lanzarote flying out of East Midlands I cannot fault the service whatsoever. What I have noticed the same problems occur time and time again. People don't read the rules you don't get something for nothing you know that with Ryanair - accept it. Why do people with children think they have the right to complain when they saunter on to the plane at the last minute and wonder why the are unable to sit together. People get to the check and have to start unpacking cases because they cant be bothered to weigh there luggage. Ryanair is the cheapest not the best I accept that but most of the problems I have seen are caused by the passengers themselves.","","","Economy","","7.0","4.0","4.0","1.0","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Scholten","Netherlands","2014-09-01","Johannesburg to Cape Town (SA343) on old Boeing 737-800. Online check in and seat selection was not possible. Flight was delayed for 30 minutes (for unknown reasons). Crew was not friendly (really unfriendly). They snarled when you asked something. I fly a lot but I've never experienced such an unfriendly crew before. I mentioned in my reservation that I was vegetarian but during flight only chicken sandwiches were available. Next time I'll fly British Airways instead of SA.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Scholten","Netherlands","2014-09-01","SA8300 Johannesburg (South Africa) to Maun (Botswana) in Business Class. Check in took a very long time and was chaotic. Spacious and comfortable lounge at JNB Airport. Good food selection but I'm very disappointed in the selection of magazines and newspapers. I picked 3 newspapers but all of them were at least one week old. Why no fresh newspapers? For unknown reasons the aircraft had a delay of 40 minutes. Inflight service was worse. I ordered a special meal (vegetarian) and received a confirmation by mail but on board vegetarian meals were not available. I had nothing to eat. That's a shame especially when flying business class. In addition only one drink was served and the rest of the time the crew did not care about the passengers. The worst of all was that (afterwards) the SA-customer service told me that I didn't order a special meal while I had a confirmation of the ordered meal. Inflight entertainment was also worse no newspapers no screen no inflight magazine et c. Seats were quite comfortable but were just like economy seats. However the middle seats were also used in Business Class. Give me one reason why I should fly business class with SA? No meal not more seat space no priority check in etc. This is the second negative experience with SA. I will never fly South African Airways again.","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Ternouth Ian","New Zealand","2014-08-28","Durban to Harare SA1613 1st July 2014. Ground staff usually good some of the other staff not so. They managed to leave the entire baggage for the whole plane behind - that has to be a first! Seats pretty firm. Some cabin staff great but some a bit messy. Pilot announcements friendly and helpful.","","","Economy","","6.0","3.0","4.0","3.0","4.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Jeff Bradley","United States","2015-06-14","My friend and I flew Southwest from DAY-TPA on June 6 with a return flight June 10. The outbound aircraft was one of the old Air Tran 737s, a little frayed around the edges, but perfectly servicable. The return flight was on a newer 737-700, everything was new and bright. Both aircraft were clean, and staff was friendly, professional, and courteous. My only complaint was that the seats seemed a bit narrow and I am not a big guy. The outbound flight was on time, while the return flight was delayed three hours by a thunderstorm over the airport. This was my first time flying Southwest and I will definitely be flying them again.","737-700","Couple Leisure","Economy","DAY-TPA to TPA-DAY","8.0","4.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Towles","United States","2015-06-13","Flight 448, June 8th. Southwest has the most asinine check in process ever. I tried to check in online, but they refused to give me a boarding pass. Then I tried to check in at the curb and they gave me a boarding pass but wouldn't give one to my wife because she wasn't checking a bag. So we had to check in three times before we knew if we had a seat on the plane or not.","","Solo Leisure","Economy","","2.0","","1.0","","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Punnapayak","Thailand","2013-10-22","SQ 298 CHC-SIN Biz with no amenity bag. Boeing 777-300 with reclined seat that did not lay flat. Braised duck meal was so tough and not really edible. Had to ask for a roast beef sandwich instead. Older FAs were very nice and gave good service.","","","Business Class","","5.0","3.0","3.0","2.0","3.0","","","2.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Punnapayak","Thailand","2013-10-22","SQ 297 from SIN-CHC. This is a long haul overnight flight on a Boeing 777-300 Biz  seat reclined not fully flat. No amenity bag provided only the useless slippers and blind shade in Biz class. Food was OK. FAs were attentive.","","","Business Class","","4.0","2.0","3.0","3.0","3.0","","","2.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","A Beling","United Kingdom","2012-09-03","Definitely not for flying with small children. I flew to Poland with my nearly 3 months old daughter and got no help from staff whatsoever. I paid for seat for my little girl however was expected to keep her on my lap as she wasn't allowed to have her own. It would be great if I could just lay her down surely we would both be more comfortable. Also women with kids or pregnant get no priority at the boarding gates staff are rude and treated us as a load not a human beings talking down to us. At the end of the day we are paying customers so show us some respect! Will not fly with them again.","","","Economy","","1.0","2.0","1.0","3.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","T Wood","United Kingdom","2012-09-03","My first Ryanair flight was Manchester to Memmingham. What really annoyed me was that my wife and I seemed to be the only people to follow the cabin baggage rules! Everyone else had huge rucksacks that were no way acceptable - and nobody checked at either end! As for families with children and push chairs (have you seen the size of them nowadays) I would ban them from cabins at any price. One saving grace however was that seat backs are fixed in the upright position. Will I travel again with them. Probably yes as it is cheaper than Swissair to Zurich.","","","Economy","","6.0","3.0","2.0","0.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Kessler","United Kingdom","2012-09-03","Ryanair informed me that my flights from Liverpool to Rimini had been cancelled 3 months ago only 3 weeks before I was meant to fly. I ended up having to stay at home and lost parking and hotel deposit. Since June I have my flights to Rimini from Stansted booked and confirmed for Christmas. My family who live in Rimini have just informed me that Ryanair is stopping flying there from September so I phoned customer service to find out. I was told yes it was true and asked if I wanted a refund. Is that all you've got to say I inquired. After a long silence I was asked again if I wanted a refund; there was no explanation. To summarize Ryanair know that they are not going to fly into Rimini at Christmas but have no intention on informing the poor passengers who are looking forward to being there for Christmas. Not only they are holding on to everyone's money. They will hold you to ransom nearer the time leaving you no choice but to fly to Bologna or Ancona at inflated prices.","","","Economy","","9.0","4.0","4.0","1.0","","","","4.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Adam Kidron","United States","2014-08-28","I am an ultra-frequent flier Diamond Skyteam (Delta) Executive Platinum Oneworld (AA) 1K Star Alliance (UA) have travelled SAA on the New York JFK to Johannesburg route (flights 204/203) 10 times this year (5-round trips). Of these flights (9 in coach and 1 in business) only 1 has been remotely satisfactory. On 7 the entertainment system has not worked properly (on 4 not at all). On 7 flights the temperature has been either boiling of freezing and the cause of a multitude of complaints. On 3 flights I did not get the meal I ordered and on the flight I took in business the cabin smelled of the toilets and the seat power went out which meant that the seat could not be moved for 90 minutes. In the coach cabin there is no seat power and the entertainment system is contained in a steel box under the seat which eats up the vast majority of the leg room. On top of all of this complaints whether written in flight or emailed do not get resolved. SAA on the New York to Johannesburg route is to be avoided.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Vaughan","Australia","2014-08-14","My partner and I visited South Africa in July 2014. We flew into Johannesburg from Cape Town on Saturday 19 July at 4.45pm for our flight to Perth at 10.30pm. We immediately went to check in only to get to the front of the queue and be turned away as they had simply over booked our flight by 50 + people. We were not at all satisfied with the service as we had not only booked these flights a year prior to flying but we were expected back to work on the Monday. We explained this to the one lady in charge and the comment back was ""give your boss this letter and he will understand"". Not at all something you tell unhappy customers. We were then told there was nothing they could give us for this inexcusable inconvenience. Many of us fought this matter and received free tickets to return (exclusive of taxes). Although we would love to return with a brand new mortgage and job commitments we are not able to use these tickets within a year. There were customers who received nothing and others who received $500 each. Why there wasn't a reimbursement structure in place before turning away customers I don't know? If I were to recommend anything to people looking at flying from Perth to JHB fly via Air Mauritius. The service flight food and service is 100% better!","","","Economy","","","3.0","3.0","2.0","4.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","G Etienne","United States","2015-05-31","5/21 flight 686 Detroit to Atlanta flight 722 Atlanta to Houston. 5/26 flight 4577 out of Houston to Atlanta flight 849 Atlanta to Detroit. Flight down went fine. Flight back different story. Had bad weather in Houston. Did not update flight schedule so we didn't have time to check our bags according to the rules. Guess that is where our mistake was. Flight was delayed 1.5 hours (missing flight attendants) but would not inform us as to how long the delay would be (so the bags stayed with my son in Houston). If we would have known what was going on we could have gone back out to my waiting son and got our checked baggage. Numerous calls same lines of ""really sorry but we can't......."". Cost me $150 to ship UPS. Ran through Atlanta airport to catch our connecting flight almost missed that. Had to beg then they let us. They really couldn't tell we had a connecting flight that was late? Are you kidding me?","","","Economy","","5.0","4.0","4.0","3.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Guy Houser","United States","2015-05-31","Southwest Airlines has repeatedly let me and my family down with late-delays arriving late flights not going out at all. This has been the worst experiences of my life. The plane arrived a half hour late when we tried to take off we ended up being 11 in line to take off on the runway (which if there was a line we should be 30 mins ahead of the spot we were in). After waiting an hour on the runway we were unable to take off due to a storm that was off in the distance (not a big deal if they were on time however it was their fault for being late and getting caught in the storm). I have flown SW about 4 times now and not once have had a flight on time. Very poor quality team members I do not recommend this service to anyone trying to connect to a flight at different airport as most likely you will miss that flight.","","","Economy","","1.0","3.0","3.0","0.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Sorli","Norway","2013-10-20","Flew SQ22 from SIN-EWR (the world's longest flight) on 26th September on board a A340-500 approx. 18-20 hour flight (depending on winds). Unfortunately this route is disappearing very soon and I will miss the specially design all-business class airplane a lot. This day the service was spot-on the airplane/seat/configuration (1-2-1) food drinks - everything was exemplified ""best practice"". It was surely a memorable flight and yes I was the last to get off the plane.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Lim","Singapore","2013-10-18","A380 LHR-SIN Return sector of round-trip on 14/10/13. A faultless flight experience on the all-Business Class upper deck thanks to the swift check-in and boarding impeccable seat and cabin an exemplary cabin crew delicious meals and impressive IFE. No other airline offers such a calming inflight Business Class environment. I always arrive rested and refreshed after a long-haul flight with SIA and look forward to the next. It never fails to impress me how well-groomed the crew are (an important detail many passengers fail to notice such as the ambient music played at the right volume after landing) and how promptly attentive they are to passenger's needs. SIA remains polished peerless and focused on their product and services for the FIT. This flight demonstrated all SIA's qualities perfectly.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Cymbalak","Australia","2013-10-16","MEL-SIN-MAA-SIN-MEL. MEL to SIN on 777-300. SIN-MAA-SIN on A330-300. Home trip SIN to MEL on A380. Staff excellent. Food very good (book the cook). No amenity kit. Lounge food was OK but not great. Breakfast at MEL lounge was terrible I left and went to ANZ lounge. Lounge at MAA is not worth commenting (not great at all). The MAA to SIN flight is tough as it departs close to midnight and arrives in Singapore less than 4 hours later so not much time for decent sleep. But overall I was rather comfortable on the 777 and A330 angle seats. But the A380 lie flat bed is not long enough (am 6ft 1). Terrible night's sleep I couldn't fly Singapore again until they have a bed that caters for near average height people. Expected more from a reputable airline.","","","Business Class","","5.0","1.0","5.0","4.0","4.0","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Hopkins","United Kingdom","2012-09-03","I thought that I was booking a budget airline and accept all that entails however as the final cost once all the 'extras' such as luggage were added I finally paid over 2500 for my families seats and may as well have gone on a better airline. The plane was clean and it took off and arrived on time. If you are travelling on a weekend break for 2 adults then I imagine it wouldn't be a problem just so long as you read all the small print and adhere to them very carefully however with 4 small children and no way to book a seat it was extremely stressful. I do not understand what they gain by using this system! Would go as far as to say that it is immoral that knowing that you cannot take drinks on board they do not supply water and a small bottle of water is £3! Staff were miserable and openly complained about other passengers whilst stood next to me. They enforce the rules when it suits them. They told a lady that she had to put her cardigan in the overhead lockers but the woman next to me had a handbag on her lap. I would rather stay at home then travel with them again.","","","Economy","","2.0","2.0","1.0","1.0","","","","3.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Julie Morgan","United Kingdom","2012-09-03","July 2012 Bristol to Tenerife. We are a family of 4 (2 adults and 2 children 10 and 14). We knew that seats weren't allocated but as long as one of our kids was sat with us each we didn't mind. Check in was quick and easy at Bristol as was boarding. Boarding Passes - it clearly states that you have to print them off prior to travelling and you have 14 days to print off your returns if you read the terms and conditions this is quite clear. Yes food and drink is a little expensive but I have never know an airline yet who sell cheap food and drink if you don't like it then buy it in departures prior to boarding. We experience some bad turbulence when landing which meant we had to take off again and land in the North of the Island. After sitting on the tarmac for 30 minutes we were told that buses were waiting for us at the front of the terminal to take us down to Tenerife South other than a little bit of confusion with the staff at the airport this went quite smoothly. People were moaning and complaining about Ryanair and standing in the aisle of the plane when we had all been asked to remain seated until further instructions were given but all I can say is I was happy to land safely rather than Ryanair attempting to land in such bad conditions and put everyone at risk! Staff were friendly enough the return flight was good and they got us back slightly earlier than planned. The plane did not seem anymore uncomfortable than others we have travelled on and it was clean. Lastly if you have young children I recommend you pay for priority boarding or make every effort to get to the front of the queue before boarding if you all want to sit together.","","","Economy","","8.0","4.0","3.0","3.0","","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Ashton","Spain","2012-09-03","Ryanair is good for its destinations the small airports closer to where you want to go. In the bigger airports their slots are obviously the cheapest and therefore the most inconvenient for passengers. The flights are cramped and the boarding process is very slow. Staff are often pleasant. The flights are not necessarily the cheapest; in domestic Spanish flights for instance by the time you have added a reserved seat and luggage in the hold you can travel cheaper and more comfortably with Iberia or Air Europa. Flights from Spain however to Baden Airpark or Ancona for instance are convenient because they are not routed through hubs with long conveyor belt waiting-times and one can often find an airport close to one's destination.","","","Economy","","8.0","2.0","3.0","3.0","","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Marais","South Africa","2014-08-08","I flew from Johannesburg to Hong Kong on August 1st 2014. Service provided by the cabin crew member who was working on my aisle was excellent. He was very friendly and professional. Went to the galley area during the long flight to stretch. The cabin crew member working there at the time was very unfriendly and almost rude. Later when asking another cabin crew member for a drink in the same galley area I was met with a dry expression handed my drink I said 'thank you' with no acknowledgement from this crew member not even a smile. The overall product is quite good delicious food huge selection of drinks often very good service. However there are also extremely rude and unprofessional staff. This is not an isolated experience. Before landing one of the crew members complained to the purser about the cabin crew on the flight. He expressed his views in detail with passengers nearby. This crew member spoke so loudly that it was impossible not to hear him. I found this extremely unprofessional to say the least. It was very unsettling.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Gil","South Africa","2014-08-03","I flew to Windhoek on SA078 25 July. I was very pleased to have had the opportunity to fly on the 320. The seats were so spacious with lots of leg room but I was so disappointed with the service. The dinner was served and the drinks trolley arrived once everyone in my part of the cabin had already finished their dessert. SAA has never placed a bottle of water on the trays as many airlines do and their service is not constant. We ate our dinner without anything to drink. What a pity as the airfares are not cheap on this route.","","","Economy","","5.0","5.0","3.0","1.0","1.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Tieman","Belgium","2014-07-27","Johannesburg - Mauritius business. Boeing 737 800 2x3 configuration. Very efficient and pleasant crew. Seats were just ok in a quiet old 737 but nothing to complain on for a 3hr 40min trip. Departure and arrival on time with smooth boarding. Meal service was excellent with champagne and canapés high quality starter followed by a tasty main dish followed by cheese and dessert. Above my expectations for as business product for a regional flight. Worthwhile to try!","","","Business Class","","8.0","3.0","4.0","5.0","0.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Les Beck","United States","2015-05-20","May 16 2015. What a disappointment. I have flown SW before and have been very satisfied until yesterday. I flew with my wife son his wife and two grandchildren ages 1 and 3. You could tell right off a couple of stewardess's were not happy we had kids. One was very rude acting as though it was her company. Yes inflight they started crying what are we to do not fly? We did all we could to calm ""the children"" down. It lasted about 1/2 an hr in all believe me it was worse on us as we tried to keep them quiet. The people behind us were making comments out loud and then when we got off the plane we find out from friends of ours in the back of the plane said how the steward's were rudely commenting about our kids. I will say that there was one stewardess older that was compassionate.","","","Economy","","3.0","3.0","1.0","4.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Jim O'Malley","United States","2015-05-11","I guess some people on this board either don't travel much or don't do their homework. I have traveled quite a bit over the last many years I don't do much anymore but when I do I at least check things out. Many seem to be surprised at SW boarding procedures can't say I love it but at least I understand it. I paid the twelve dollars for a seating upgrade got A-37 out and A-43 back. Got on with plenty of seats and overhead space. If you don't like the charge go on another airline and pay $30+ to check your bag. The trip was fine but airline travel anymore is like bus travel used to be don't expect too much and you won't be disappointed or pay 5 times as much and go first class on another airline. I'm no spring chicken 70 years old and the seats are not great but again it's a bus not an airliner. I did fine would fly SW again if they had the best price and routing I always check around. All I can say is they got me there on time and that's what I paid for.","","","Economy","","8.0","3.0","4.0","0.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Turner","United Kingdom","2013-10-16","I have recently returned from a trip to Bali with Singapore Airlines. Overall the journey was ok. Outbound we were in economy cabin on the upper deck of the A380 and we were lucky enough to get seated in the rows of two seats which were comfortable enough. I'm 6.1"" and my travel companion is 6.3"" and in terms of leg room for us there was not a lot. There is also a foot rest fitted to the back of the seat in front which when raised digs in to your shins. When it's lowered you can stretch your legs out over it but it then digs in to your calf muscles. It's poor design and it does affect comfort somewhat but not to the point of distraction. There were plenty of entertainment options available. Both my partner and I had issues with the IFE on the outbound leg which lasted about 30 minutes but the steward was able to re-boot the system for us eventually. The food was good and plentiful and the service was also excellent. The crew were constantly passing through the cabin handing out water and juice and other drinks were available during the flight from the back of the plane. The flights to and from Bali were on a 777-200 and both were fine. One thing to note we were served curry on the flight to DPS and it was hot. Sinagpore may need to tone down the chilli a little. Return leg from SIN-LHR was on 777-300 and at boarding it didn't look like it would be a full flight. We were in the forward economy cabin and this filled up and most seats were taken. However the rear cabin was virtually empty and people here were quick to take up whole rows to themselves. There could have been a better distribution of passengers to allow everyone to have a bit more room. Overall a great airline which with a few tweaks could be fantastic. I certainly felt that with other airlines flying long haul I've had more room.","","","Economy","","7.0","3.0","5.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Hellings","Australia","2013-10-15","Flight SQ319 London to Singapore on 14/10/2013. Cabin crew were the nicest and most helpful crew we have come across in our travels. Would definitely recommend. We travel business class - well worth the money. Ground staff in Heathrow - taking our luggage 10 hours pre-flight was excellent we were so grateful. Will definitely travel with them again.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Mike Aronovich","Vietnam","2013-10-15","NRT-LAX A380 upon boarding cabin crew guided me to the wrong side of cabin and wrong seat. No menu was provided for the entire flight and I did not know which champagne or wine I was drinking nor did I know what to expect for dinner or breakfast. Only for the main course (entree) did the cabin crew provide a quick booklet which after choosing was quickly taken away again. After asking cabin crew for a little help to figure out how to convert my seat into bed I was asked if it was my first time with Singapore Airlines (I am Krisflyer Gold). Cabin crew never asked if I wanted to be awaken for breakfast (which I did not). After waking me up and providing me with a cup of coffee I waited 50 minutes for breakfast to be served. Again no menu. A rather disappointing service.","","","Business Class","","4.0","4.0","2.0","3.0","5.0","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Tim Haigh","United Kingdom","2012-08-29","I flew recently from Manchester to Bremen in Germany and am already a regular Ryanair passenger. As always the service worked perfectly. We arrived a few minutes late but I do not think 10 mins matters. Staff are always pleasant if a little unconcerned. I feel a little sorry for them having to sell lottery tickets but it does keep the prices down. I have never incurred charges as I read the rules.","","","Economy","","10.0","4.0","3.0","2.0","","","","5.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Elliott","Australia","2012-08-29","Our flight from Limoges France to Stansted was cancelled due to poor weather although other planes including Ryanair flights were able to come and go. The next flight from Limoges to Stansted with availability was 3 days later. So we accepted a flight to Leeds the following day. That was all that was done for us we had to arrange our own overnight accommodation transport to and from the airport etc. My advice is if you travel with Ryanair: Make sure you have access to the internet because you need to react pretty quickly when the flight is cancelled as the airports are usually in the middle of nowhere. Know the location of the other airports Ryanair operate. We were offered a flight from Bergerac the next day but the airport staff could not tell us how to get there by train. Don't book stuff for the day after your arrival. There were people in the queue with connecting flights tickets for the Olympics that they could not use. Based on the above I would not travel again with Ryanair if I was travelling to a tight schedule. In total we got home 26 hrs after we planned.","","","Economy","","2.0","3.0","3.0","0.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","Irene Andow","United Kingdom","2012-08-29","Flying out of Manchester staff friendly and helpful coming back through Palma a different matter. My hand luggage that was the right size going out was deemed to be too large when I was flying home and I was forced to pay €50 and put it in hold leaving me without my pain medication. The priority boarding I had paid for was non existent traveling with small children they tried to split us up eventually got seats together near emergency exit! To add insult to injury they had no food apart from sweets and crisps.","","","Economy","","1.0","3.0","1.0","1.0","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Derek Salter","South Africa","2014-06-25","Business Class from CPT to VFA via JNB. Easy check in - spacious lounge with helpful staff and pleasant snacks. Business seats on the new A320 narrow and are basically economy seats with the middle seat not used. Much better seats on the A319 and the B737. Food good for the short flights and staff helpful on both flights.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Pamela Rule","United Kingdom","2014-05-25","I want to thank SAA more for making my trip to South Africa so comfortable. As a with limited walking ability I was assisted and looked after throughout the whole return trip. The food offered and served was fantastic and to be able to use proper utensils was a pleasure. The trip was easy for me as the requested wheelchair was always there to either meet me or take me to the aircraft. Thank you.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Nancy Harrison","United States","2015-05-08","Not allowed off the plane to get dinner during a one hour layover in Chicago. We had a 4 hour flight to Vegas ahead of us and we were told in Atlanta (our originating city) that we would be able to get off and get dinner in Chicago therefore we did not eat in Atlanta. We had 7 hours until we finally landed in Vegas to eat dinner 11.45pm (EST). Rude service refused to let us go and we had to sit on the plane for an hour while other passengers boarded. There was more than enough time to quickly grab food at the fast food venues next door. Very disappointed with the rude staff.","","","Economy","","2.0","2.0","3.0","4.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Keith Williams","United Kingdom","2015-04-28","Travelled ATL to MSY and back. Not able to check in early so ended up in the mid-B range both ways. Full planes but boarding went very smoothly except for the obese lady who needed two seats! We managed to get two seats together on the way back but were separate on the way out but its only a short flight. Seat reasonably comfortable with enough knee room. Soft drink and pretzels provided. Very good price. SWA use the Concourse C at ATL so by the time we had made our way to Baggage Reclaim it was starting to come off. Would use SWA again.","","","Economy","","7.0","3.0","3.0","3.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Christine Semken","Australia","2013-10-15","SYD - SIN - LHR - SIN - SYD. Flight attendants did their utmost to be polite and offer individual service which was very impressive. Loved the added extras. The movies were good and there was sufficient variety. I had special meals and they were plentiful and tasty. Lots of drinks offered. Seats were just OK - the area behind the passenger's head is not positioned well and is therefore uncomfortable but otherwise the seat is OK and there was just enough leg room. Most flights were in ageing planes but the personalised service made up for it. I found the attendants to be the real strength of this airline. I would definitely fly them again.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","C Brown","United Kingdom","2013-10-13","Flew LHR-SIN-SYD. LHR-SIN on A380 all business upper deck. Seats A B & C row 61 main deck. Good leg room (I'm 5' 10"" 16 stone heavy build). Seat comfort was good for economy. Food and drink standard and service were great. Crew could not have been nicer. SIN-SYD on A380 rear upper deck economy. Seats F G & L row 82 upper deck. Good leg room again. Great service and refreshments again. Lovely crew again. Have flown SIA before and will fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Becker","Australia","2013-10-13","SQ A380 SIN-SYD biz class. Young slightly disorganised flight crew (seats and entertainment systems we all like and know about) so this is about to very evident cost cutting by SIA as demonstrated by poor meal service offered. Had ordered Sushi via ""Book the Cook"" and as per inflight menu entree was a cold crab salad. 2 cold dishes that took well on 2 hours to get to my table for dinner. Sushi for biz class was rather disappointing but only until this experience was topped by the ""continental breakfast"": 2 slices each of papaya and pomelo accompanied by a small roll/danish pastry with butter and choice of jam tea or coffee - no second offering and plates couldn't be cleared fast enough. Would have thought you already saved enough on that sub-standard Bollinger being served.","","","Business Class","","4.0","4.0","3.0","1.0","4.0","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","J Sayer","United Kingdom","2012-08-28","Myself and my daughter took a holiday to Kos. I have never seen such a shambles in my life. After the experience of the free for all to get your seats and then seeing the arguments between other passengers as they could not sit together got the holiday off to a great start. It was now the time for the safety announcements prior to take off I do understand that this is important however I have never seen such miserable faces from the cabin staff. We were sitting in row five and it took nearly 1hr to get served I think mainly because they had to keep explaining what they had run out of even before we took off. The list was endless of what they hadn't got. When it was our turn I ordered 1 bottle of water a whisky and a can of coke I was taken back a little when they said that's 11 Euros. I quickly put my money back in my pocket. All they wanted to do was to sell scratch cards and smokeless cigarettes. Overall not impressed at all and will never travel Ryanair in the future. One final thing. Budget airline? My tickets where certainly not cheap or even reasonable.","","","Economy","","2.0","1.0","1.0","1.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","M Baxter","United Kingdom","2012-08-28","Stansted to Pula. Tried to adhere to all rules and regulations but failed to print boarding passes for return journey and hence fined €240 for family of four. This was a genuine error caused by my printing off the outbound boarding passes at too early a stage in my eagerness to do all correctly at which time unable to print for return. Erroneously assumed outbound copies and itinerary would suffice. Hold my hands up and agree nominal fine should be payable but believe that €60 per person is totally disproportionate to administration involved for the error. Walked 5 metres handed over credit card and after a minutes transaction and €240 pound payment returned to check in and allowed to board! Expensive lesson learnt but will avoid Ryanair from now on!","","","Economy","","1.0","3.0","2.0","0.0","","","","1.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","D Green","United Kingdom","2012-08-28","When printing the boarding tickets we got our outboard flight no problem and when the home flight boarding card would not print we thought it was due to not actually being away. On our way home the check in lady at Malta said it was going to cost us 290 euros to get home due to no boarding cards even though in front of her on a check list were all the names of passengers and their luggage. After several words and a lot of shouting I paid the money having no other choice. This airline ruined a holiday that was otherwise brilliant and showed no remorse to me and several other unfortunate passengers. This will never happen again because I will never use them again.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Khanyile Mthobisi","South Africa","2014-05-25","JNB-DUR. Ground staff were friendly they even checked an extra bag for me even though it wasn't part of their codeshare agreement with Delta. Flight was ahead of schedule and landed early. It was pretty cool and they served us good wraps and dessert.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Pontes","South Africa","2014-05-07","SA 234 JNB to Heathrow. A good flight experience food was enjoyable. Captain's announcement was friendly sincere and fun. Had a good crew.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Davis","United States","2015-04-26","Rude staff disorganized boarding misinformation about boarding procedures packed in like rats in the smallest seat space I've seen. My friend 79 and I 70 flew to St Louis at the last minute on Southwest because of the price. I had called Southwest in advance to ask about their boarding process. ""Oh don't worry"" I was told ""You'll get boarding numbers together and will be able to choose seats that are together"". Nothing was said about their Early Bird Boarding. We boarded in the ignominious ""C"" group which means that there were only scattered middle seats left. I wound up in the middle. He wound up in the front. His carry-on suitcase was somewhere in the back. When I explained to an attendant that we were concerned about that baggage she said that there was nothing she could do to help me. Southwest lets oversized carry-ons aboard which fills up the overheads quickly. I would suggest that if you are over 60 years of age that you avoid Southwest Airlines.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Shaffer","United States","2015-04-17","I flew SWA from Tampa to Baltimore in April. It went well except for the boarding. We were delayed leaving because at the end of boarding one passenger didn't get a seat. That was because their system is not assigned seating it's open seating so nobody has a particular seat and nobody can prove which seat they are entitled to. From the announcements that followed it appeared that the problem was the lap babies-ones that were given free or low fares because they were supposed to be kept on their mother's lap (is that safe?). There were a lot of children on this flight. Apparently one of the mothers decided to give her child a seat instead taking up a paying passenger's seat. Without any way to prove which mother was the culprit the poor lady without a seat was given something they called an emergency seat. It didn't sound like it was very comfortable. If you fly SW do get priority boarding or you could end up in a seat like that.","","","Economy","","6.0","3.0","5.0","0.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","John Clift","United Kingdom","2015-04-06","22/03/15 - 29/03/15 a total of 7 flights over that time starting at BWI Baltimore and ending up at John Wayne CA via MDW SLC DEN and OAK. All left on time and arrived on time or early. Cannot fault them in any way given all flights were getaway tickets the price was right as well. From booking each flight to checking in and arrival they run rings around most other airlines in the USA and the EEC. Those who moan about free seating pay the extra few bucks and get an A boarding place you can afford that as your checked bags go free other wise stop moaning.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Eduardo Steger","United States","2013-10-10","Flew from LAX to Koh Samui via Narita and Singapore. Long flight in economy seating. Paid a little extra ($50/per seat) for leg space worth it for me. The staff on board were exemplary in their treatment of the guests and yes even in the economy seats I felt were treated well by the on board staff. Extremely polite I'm a nervous flyer and they made feel very confident in their abilities. I would definitely recommend this airline to anyone flying to Asia.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Wiseman","Australia","2013-10-09","From Adelaide to Singapore and return in A330-300 Singapore to London and return in A380. The A330 was reasonably new on the way up but an older rattler coming back. Also I don't understand when you leave Singapore at midnight why you only have a choice of three main dishes? After a few hours in the Silver Kris lounge all I wanted was a snack such as cheese & biscuits or a sandwich - with a glass of Bollinger to help send me to sleep! It's a less than 7-hour flight with a big tailwind so why over-cater? Both A380 flights were impeccable. Even smarter service going up than coming back. Wonderful to have a lie-flat and a hectare of room to sleep in and a functional wide- choice IFE. In my view Qantas made a big mistake dropping its QF81 service to Singapore in favour of going via Dubai. Hint: You need to think like passengers do not like a Qantas executive's dream.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","R Bennett","Australia","2012-08-28","Budapest - Manchester and back again with a 5 month old and a 7 year old. Budget flying is fine I was lucky enough to sit in the aisle seat with my baby and my 7 year old sat on the other side of the aisle. I even paid for priority boarding on the way back to give myself just 3 minutes to find a seat next to my own child and get my bags and it made no difference. They put the gate number up people run to the gate 12 minutes walk away they start boarding and I am still trying to push the pram to the gate. A fellow passenger kindly offered to hold my baby while I collapsed the pram at the bottom of the stairs. I still struggled to get on and get seated people pushing past me. I will be seeking my money back for 'priority boarding'. If you have a small child or infant it is not worth it. I flew long haul from Australia with a baby and 7 year old 27 hours worth of traveling and not once felt as stressed and helpless as I did flying Ryanair.","","","Economy","","1.0","1.0","1.0","1.0","","","","2.0","0"
"ryanair","/airline-reviews/ryanair","Ryanair customer review","S Ioannou","United Kingdom","2012-08-23","Stansted to Barcelona. Fine going there. Horrendous treatment on boarding for the return flight. My daughters under 16 years of age were summoned to pay 50 euros each for their hand luggage even though the cases fit the dimensions specified. Staff started to process the £50 fines without asking for their ages or to speak with their parent then demanded payment. Really put a dampener on the whole trip. First and last time we fly with Ryanair.","","","Economy","","2.0","1.0","2.0","0.0","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Blackman Kenneth","United Kingdom","2014-04-27","I booked up 6 months in advance and by the time of my flight to JNB both the aircraft and my seat allocation had changed to my detriment cabin staff were good food was ok but how I longed for the seat I had originally booked as it had extra leg room and was near to the toilets needed as I'm an oldie. Flight back was the same story SAA really couldn't care less what you booked or where you sit. That is now two 'not so good experiences' flying to and from SA one with SAA and one with Lufthansa.","","","Economy","","5.0","3.0","4.0","4.0","3.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","W Horn","United States","2014-04-24","Flew from IAD to JNB and returned 2 weeks later. My very positive impression of the flight to Jo'burg was tempered by two items. First the rather lacklustre service provided by the crew on the return flight and by the (possibly) worst economy seats in the industry. I'm a little over 6 feet so I'm rarely very comfortable in economy seats but these go past just discomfort. I also have an issue with SAA's seat selection process. I purchased tickets 8 months before the flight. SAA's website allowed me to make seat selections at that time. Apparently that means little or nothing as those seats weren't available when check-in time arrived. I know seat selections aren't guaranteed but really why bother?","","","Economy","","5.0","1.0","3.0","4.0","5.0","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Aldrete","United States","2015-03-29","I have had the worst experience with Southwest Airlines. My plane was initially supposed to board at 7.15 pm and departure at 7.45 however we did not start boarding until 7.50. Once on the plane we waited 20 minutes to depart but then the captain spoke informed us that the plane had been fuelled with too much fuel so we were going to have to wait 15 minutes for the de-fuelling process. After 25 minutes a Southwest Airlines representative came on the loud speaker apologized and informed us that the de-fuelling process would take about 70-90 minutes - not 15. I am very irritated by this Southwest experience and I know my fellow passengers were too.","","","Economy","","","2.0","2.0","0.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Duncan Kaley","United States","2015-03-28","Horrible customer service representatives that are inefficient and inconsiderate. They diverted our flight and repeatedly made empty promises about time constraints which made it impossible to make other flight plans. The crew while nice gave no sympathetic apologies and just plainly didn't seem to care about situations aside from their own. Saying ""we're in the same boat as you are"". I thought that was rude considering they aren't in the same boat they're getting paid for this and should be apologizing profusely for the circumstances and lack of information communication to the passengers. This was without a doubt the worst experience I have had with an airline and I would not recommend using it for future trips. On top of all of this their boarding process is idiotic and if you have later back than A30 you better be ready to ride in the middle seat.","","","Economy","","","2.0","2.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Stine","United States","2015-03-28","SWA 737-700 IND-RSW March 21st. We booked Southwest airlines Wanna Get Away for a very cheap price so we could sit together we paid for early bird check in and we were in Group B. I have to say I will now be flying Southwest almost exclusively because of the free IFE (although you need a device yourself) and the service is great. The 737 is also one of the more comfortable planes in the sky and I would much rather fly on it than a small RJ on Delta or having to connect in Charlotte. Overall I'm very happy with this airline and I look forward to my next flight with them.","","","Economy","","10.0","5.0","4.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Flynn","United Kingdom","2013-10-07","Flew Bali to LHR via Singapore on 4th Oct. Bali to Singapore on 777-200 showing its age very small screen to view films etc but no big deal as flight was just over 2 hours. Ran out of my choice of meal but crew were great. Singapore to LHR on 777-300 ER instead of A380 but managed to get two seats together at the back of the plane. Food quality not great and they again ran out of my meal choice for breakfast. Large seat back screen and plane was fitted with new Krisworld system so plenty of choice of Films TV shows etc. No trolley drinks service after take off just crew with a tray of water juice and beer.","","","Economy","","5.0","2.0","2.0","2.0","4.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Greenwood","United States","2013-10-07","SFO-INC on a B777-300ER. The legroom was ok nothing exceptional. The cabin and toilets were kept clean throughout the duration of the flight. The krisworld IFE was superb with a wide range of movies music and games. The 2 meals were delicious and probably the best I have tasted in the air. The cabin crew as always were exceptional serving the drinks frequently to keep us well hydrated. Will recommend this airline.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Cameron","Australia","2013-10-07","Arrived from London with my fiance. We bought tickets from their website and purchased preferred seats for an extra hundred dollars only to end up sitting in completely different sections of the plane. Our advance purchase had not been logged into their booking system. Our problem isn't that we couldn't sit next to each other but the way in which we were treated by the Singapore Airlines staff. One particular male check in staff blatantly displayed annoyance at us and showed no signs that he was willing to rectify the issue. We gave in and just decided to sit in whatever was assigned to us and after a promise of a refund for the preferred seating we were dismissively waved off. Started off badly on the ground and continued in the air when we were bypassed during meal service and one rude staff wasn't interested when we questioned her. A senior crew noticed this and was professional in trying to make up for it but by then we were fed up at the inadequacy and total lack of customer service.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Rob Thompson","United Kingdom","2014-04-22","Travelled London Heathrow to CPT via JNB and back (4th and 20th April 2014). The good: Our in-flight experience was good to excellent including the service from staff. Dinner on Heathrow to JNB flight was excellent. There was also a lot more legroom than expected for economy class on the new aircraft. The in-flight entertainment system however could be improved when compared with other carriers recently flown. The bad: The online booking system - was subject to several late revisions to our reservations for CPT to JNB / kept splitting our seats up / final booking ended up on Mango airlines. On check in discovered we not even on the CPT to JNB passenger list / Mango airlines apparently not informed of us by SAA. The matter was resolved by Mango. We then discovered the new SAA excess baggage rules at O.R. Tambo airport (JNB to LHR leg)! I felt the check in staff were unprofessional and unapologetic. Be warned - 2 suitcases at 31kg + 29kg for 3 people equals 14kg of excess baggage (our 6 year old's unused baggage allowance was not considered). Also O.R. Tambo direction/ signage confusing and could be improved (although all staff helpful in re-directing us). I will recommend SAA to others for the excellent in flight aspect but suggest avoiding O.R. Tambo if possible / else ensure additional transit time and phone and double check your return flight details a few days before flying.","","","Economy","","5.0","4.0","4.0","5.0","3.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Naidoo","South Africa","2014-04-02","I flew on 1st March from Durban to Johannesburg (return). The planes were clean and spacious. The food was decent and the staff were very helpful. South African Airways has increased their service exponentially from the last time I flew them. Planes I flew on: an A319-100 and A737-800.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Moore","United States","2015-03-20","I have been traveling business select with Southwest twice a month for the past 3 years. I pay the extra money so I can board first to get my preferred window seat up close to the front on the Port side of the plane in order to quickly un-board either for another connection flight or to get on the road. My question is how can you rightfully sell a business select ticket when knowingly that there will be 40 people left on that plane during a connection which all 40 people will most always move forward after the un-boarding taking up most of the preferred seating area. Another question: I flew in on flight 2230 from New Orleans to San Antonio there was supposed to be no plane change in Dallas. Once we arrived in Dallas and everyone un-loaded except for the ones of us that were continuing on to S.A. Then we were told to get off and go to the next gate that there was another flight going to S.A. After several of us asked what was going on because of the plane change and the much later departure time of this flight (we never received an answer) then an hour later they announce that they are now waiting on another flight with 90 more people. This plane change and departure delay then became obvious there were no weather or mechanical issues they were combining 3 San Antonio flights into one to probably save fuel and personnel cost at the expense of their customer.","","","Economy","","7.0","4.0","5.0","5.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Emma Standen","United Kingdom","2015-03-17","LAS-LAX-LAS. Bizarre boarding process but once you get your head round it boarding is very quick. Extremely friendly crew on both flights. Complementary drink and baggage policy is excellent! Very easy to amend flights and with no charge! You don't get that with the low cost airlines in the UK!","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Pratten","Australia","2015-03-17","The worst airline I have flown. San Diego to Vegas Friday 13th Feb. At check-in told there is no allocated seating. Nowhere to sit in departure lounge hardly anywhere to stand. We were in one of the last groups to board as we moved into the line the girl handling boarding called us to the front to tell my daughter who is pregnant that she was allowed priority boarding as she is classed as disabled being pregnant. We accepted it and boarded sat at the rear of the cabin but luckily sitting together no room in overhead lockers so glad we had checked bag in. Never come across such an untidy cabin crew. Turned down the offer of a drink and was shocked they serve peanuts must be one of the few airlines that still do. Return flight on the 15th played the pregnant card for all it was worth boarded first row one seat locker for baggage no improvement in cabin crew. It was a once only flight with them we are spoiled in Australia with our airlines who get it right most of the time.","","","Economy","","","1.0","1.0","1.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Weera","New Zealand","2013-10-01","I have been travelling on SIA for last 12 years. I find the standard of service dropping every time I take the airline in the recent past. NZ to Singapore is a long trip. The service was really poor never got what was requested. Food was bad did not even bother to eat my final meal on the return trip to NZ. Some staff rude their standard of service was bias on the type of passenger. July trip was the worst airline experience I have had in my 20 years of airline travel. Very substandard service. In future travelling on SIA is not a status but a necessity.","","","Economy","","5.0","4.0","1.0","1.0","4.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Eckardt","Germany","2013-09-29","FRA-SIN on A380. The upper deck is a real comfy little cabin as there are only around 15 rows in Economy. This improves the service even more. Food reasonable as always. IFE broke down after 6 hours and couldn't be fixed again bud didn't want to switch my seat. I like the opportunity to charge my mobile at the plane as I use it a lot for listening to music.","","","Economy","","7.0","5.0","4.0","4.0","2.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Smith","Australia","2013-09-29","ADL-SIN-DME / LHR-SIN-ADL. Four legs with SQ for this trip to Europe. Seems that catering has improved since my last trip in April. All aircraft (330 777-300 & 380) were comfortable and clean. Ground staff and crew were friendly and IFE was excellent. Still offering the best product for international travel by far.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Kay","United Kingdom","2014-03-28","SA528 26/3/14 Durban - Johannesburg. Excellent experience from check in to arrival. Can't fault them.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","G Lyons","South Africa","2014-03-28","JNB-Perth return. Dep 6/3/2014 return 24/3/2014 SA280. Very attentive and friendly cabin staff. Nice meals. Good legroom. But unfortunately the personal entertainment system was broken on both the outbound and return flight. Airbus A340-600.","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Denise Purchall","Australia","2015-03-17","On our trip to USA used Southwest Airlines from LA to Sa nFrancisco - Atlanta - Orlando - Las Vegas and then back to LA (5 flights) excellent service. We were recommended to ask for pre-board due to 2 young children with a disability seating was not a problem. Staff were extremely nice to us. Recommend Southwest to our friends.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Chong Ed","Canada","2015-03-17","Just flew from Orlando to Austin. Even though I was informed that there was WiFi there wasn't any. My wife tried to use the restroom and she said that the condition was horrible. I wonder if this was cleaned between flights. Any announcements were unintelligible due to poor sound system and the speed of speech. I tried to contact their customer service and I noticed that it's about the only department that does not have a toll free number. I rest my case.","","","Economy","","3.0","3.0","3.0","0.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sidyelyeva Galyna","United States","2015-02-24","Traveled with Southwest for the first and definitely last time. They are OK if there are no weather emergencies or other issues: that is how our flight from LaGuardia to Denver CO went. They only failed to announce when passengers with small children can board however we managed to be seated together. Staff service was good otherwise the captain for that flight was excellent. We landed as scheduled baggage was out in no wait. On our way back things got out of hand. The notification about cancelled flight came in too late that could offer only flight to East coast to Dulles in Washington DC and that's your problem how you get to your destination (NY greater area). OK can understand they are not responsible for the weather. We got on the flight to Dulles airport. However Dulles control tower had an incident and flight was diverted to the Baltimore airport (which was supposed to be not accepting Southwest airplanes). We waited three hours there to be refuelled and yes you can get out but for your baggage Southwest carries no responsibility. Not a weather related issue now. They claim no responsibility for the baggage. We could not afford a time to travel back 4-5 hours to Dulles airport from NY to retrieve our bags and had to wait. Got there about 2.30 am car rental with our reservation was closed had to spend more time and money for another rental not to mention the long drive to NYC after extra long trip from Denver. I would say that Southwest staff tries their best in the strict company policy limits. But low-cost savings are not actually saving you anything when situations like that happens and they are not worth it. Not flying with Southwest anymore. Do not recommend.","","","Economy","","2.0","3.0","4.0","3.0","","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Baker","United Kingdom","2013-09-26","Travelled on 17th September with my wife and 17 month old London to Singapore. Really great staff looked after our daughter very well indeed. We paid for her own seat which we fitted her car seat into which was ideal. Food was good with a great choice. Really enjoyed flying Singapore and on the A380 was even better than I expected.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Wan Bin","Singapore","2013-09-26","Singapore to Japan on a late night flight 11pm to 9am. I was surprised that the drinks service was reduced to being given a choice of juice water or beer from trays instead of the full drinks cart service. I got what I requested when I asked for it specifically. The menu card provided listed that a selection of snacks are available upon request before breakfast. When I asked what the options were the stewardess gave me a few pieces of tiny biscuits. On the way back the stewardess gave me the option of instant noodles or biscuits. I wonder if these are cost cutting measures. The new advertisements portrayed better service though hence I was disappointed. Air France and KLM offers a much better snack selection of chocolates fruits sandwiches cakes throughout their flight. The choice of entertainment options is great though.","","","Economy","","7.0","4.0","4.0","2.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Kay","United Kingdom","2014-03-26","First ever flight with SAA. Johannesburg - Durban. Flight was on time and bags were off quickly but the service was outstanding. Friendly FAs very tasty steak and pasta snack and excellent South African wine (with refill).","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Nelie","Mauritius","2014-03-18","Initial trip: Mauritius - Jo'burg - Buenos Aires. Done itinerary: Mauritius - Jo'burg - Sao Paulo - Buenos - delayed 30 hours. We flew on Thursday pm from Mauritius to Jo'burg (spent overnight in Jo'burg because there was no connection on the same day) and were supposed to fly Jo'burg to Buenos Aires on Friday morning. When we presented for check in 2 hours prior to departure the lady told us the flight was overbooked and unfortunately we won't make it she was not able to give us any other information. After a 30 minute discussion a manager came to us and we must admit he was quite efficient. He gave instruction to another counter girl and she managed to find us 2 seats on the next flight (30 hours later) to Sao Paulo and then a connection flight from GRU to Buenos. So instead of arriving at destination Friday 5pm we arrived Saturday 11pm lost 1 day and 2 nights. Otherwise the aircraft's were all new and decent leg room acceptable proper service and food just correct for an airplane meal!","","","Economy","","3.0","4.0","3.0","3.0","4.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Joseph Kibitlewski","United States","2015-02-18","Took a flight from Southwest last week to Las Vegas. Upon trying to return home from Las Vegas my flight was canceled because of equipment problems. There were no other connecting flights that day for my itinerary. As a result Southwest offered several alternatives. We stayed an additional night in Vegas as a result. This was paid for by Southwest. All transportation was supplied by Southwest to and from the hotel. This was first class service! My only peeve and it is a small one was that I had an ""A"" first on pass originally and my replaced flight the next day was a ""B"" category. The flight crew on all flights was excellent.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Walsh","Canada","2015-02-18","Traveled Buffalo - Tampa at end of January. First time flyer with SW. Purchased early bird check-in in a bid to protect a better boarding position (and overhead bin space). Was assigned mid-A group so did get the seat location and bin space I was after. The entire boarding process is just a bit too odd for my liking with numbered posts and suspicious-looking 'post squatters.' I didn't need a calculator to know there were some queue jumpers at least within the 'A' group. Seating is just ok I thought the pitch was a bit tighter than the 32"" advertised and while I got the seat location I wanted I ended up with a group 'C' middle-seat'r who felt entitled to both armrests and wasn't exactly on the lean side. The in-flight service was fine the aircraft new and bright the flight crew fairly amenable and the flight left and arrived on time. Just can't get past the boarding system though. It just seems too cattle-roundup oriented.","","","Economy","","7.0","3.0","4.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kyle Goodale","United States","2015-02-18","Friday 13th 2015 flight 2745 from San Diego to Phoenix. I will never fly Southwest again gate agent was so rude bossing people around and just the worst customer service ever. And of course the seating is a total nightmare not sure how this airline is still in business.","","","Economy","","","1.0","1.0","3.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Bibby","United Kingdom","2013-09-25","Manchester to Singapore via Munich return. There was good choice of food a nice dinner (with 3 main course choices) and a cooked breakfast as well as another light snack. The cabin crew came around frequently during the flight with orange juice and water. Also snacks and chocolates were available on request from the galley! A good selection of films along with free headphones and a comfort pack of toothpaste toothbrush socks etc. The cabin crew were very welcoming and helpful with assisting passengers with finding seats and locating space for carry on luggage. Previously I have flown a lot with American Airlines and Iberia which do not come anywhere near to Singapore Airlines. I had forgotten that long haul travel in economy class could be so delightful! Singapore Airlines were wonderful.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Zachary Ho","Singapore","2013-09-25","SQ12 to Los Angeles Via Tokyo on the Sep 11 and SQ 11 return on 24th Sep. Flight was not entirely full approximately 70%. Had 3 seats to myself which was nice. Seat was comfortable and not as hard as one would imagine. Drinks service begins once we took off and it came back on intervals throughout the duration of the flight time. Food was great and i went for both of the Japanese selection which was awesome. Krisworld was excellent too with lots of entertainment though it should be using touch screen by now. (Those who are transiting to Los Angeles will need to exit the plane transit through security and back in the gate). All these took 10 mins and with lots of help from the Japanese and Singapore crew. Great Airline Great service.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Cheng Jun Lee","Singapore","2013-09-24","Traveled from Singapore to Zurich on A380. The Kirsworld entertainment system is excellent! but not touchscreen and must be operated by a remote which seemed old to me. The food served on board this Singapore Airlines flight sector was great! I was served two meals and both tasted okay  no complains from me. The service standards from the FA is still as good as before! As this was a long haul flight toothbrushes and socks were given out to all the passengers including blankets and pillows. The FA's made lots of trips around serving water and OJ trying not to make the passengers dehydrated because of the flight. The FA's also forced all passengers to shut their window blinds to give passengers more rest as it was in the day. Overall another excellent flight on Singapore Airlines!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Bernard Stauffer","South Africa","2014-02-28","I was on a business trip from Cape Town to Nairobi via Johannesburg. Although SA flies a small plane on this route (A319) the service was excellent and the food of very high quality. All flights where on time. South African is still one of the best airlines in Africa. The only downside was the price of the ticket as there is no competition on this route (same price as flying to the US).","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","2.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Gers","United Kingdom","2014-01-30","My son flew assisted on and SAA flight from Jo'burg to London early December. I choose SAA as after living in SA for 17 years I knew the cabin crew were really good with kids. My son is only 8 and this was his first trip alone to London. From Jo'burg airport all the way through to Heathrow his father and I were absolutely impressed with their level of service and the way they handled my son. He came off the plane very excited about his trip and very relaxed because the staff had put him at ease. They ensure he had his choice of meal covered him up to help him sleep and he tells me the cabin crew made him laugh and talked to him about his trip to the UK. The ground staff who work for SAA were also great. Prompt professional and very caring. I would absolutely fly my son with SAA again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Miriam Thielke","United States","2014-01-30","My husband and I traveled to and from Cape Town South Africa on SAA in January 2014. We had a very pleasant experience. The staff was professional and very accommodating to our every need. The food was delicious. The seating in business class was very comfortable. The choice of movies was adequate and timely. The cabin and bathrooms were clean and neat. I would highly recommend SAA to any one traveling to Africa.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","G Taylor","United States","2015-02-18","Tampa FL to Phoenix AZ on 2/5. Don't waste your money on the extra $25.00 per ticket for each travel day to have Early Bird check in. It is a total waste of money. For our first flight from Tampa FL to Phoenix on 2/5/15 I paid the extra $25 for each ticket and our position in line was A59 and A60. That is supposed to mean that 58 people ahead of us also paid the extra $25 to have expedited boarding. On the return Southwest Flight from Phoenix to Tampa on 2/10 our positions in line were B26 and B27. When I asked the ticket agent at 2 different locations why our boarding passes were so far back I was told that it has to do with: 1) the number of people on the flight (there were 175 people on the flight) so I was told that at least half of them selected the Early Bird check in option. 2) when I got online to purchase my fare tickets and what the fare was (I purchased our tickets on 12/15/14 with the ""Wanna get away"" fare). 3) when I got online to pre-board (I did this exactly 24 hours ahead of boarding time). So to be the 119th person of 175 people on board this plane at least 118 people paid the Early Bird fee? No I asked the people ahead of us in line and they had not paid the extra $25 per ticket per flight. I also asked some of the people in the A line and they had not purchased the Early Bird option. Evaluation: do not spend the extra $25 - it is a total waste of money.","","","Economy","","4.0","2.0","2.0","2.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Trejo Alfredo","United States","2015-02-18","While traveling from Mexico to SAT my wife and I decided to give Southwest our first try we travel about 3 to 4 times out of DSM and we had never used your services. The flight was delayed about an hour because of some issues with landing at the prior airport once we boarded the plane the captain apologized for the inconvenience I wasn't aware of the seating process either but yet happy to be able to seat anywhere in the airplane the 3 flight attendants were extremely attentive with my two children they offered a lid for my sons cup so he wouldn't spill his juice all over his homework. They made us feel like they cared about us and they seem happy to be there. When one of the flight attendants realized we were a military family she offered to pay for our drinks. something not one other airline had ever done. Overall it was a very pleasant flight.","","","Economy","","10.0","4.0","5.0","5.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Debra Ward","United States","2015-02-12","I flew from Richmond to Fort Myers by way of Atlanta. I was boarded and the problems began. Plane was supposed to leave at 4.25. After 30 minutes of waiting they told the passengers that an outside compartment was stuck open. Had to call maintenance in. Over an hour delay we took off. I asked flight attendant about my transfer in Atlanta she snipped back check at the gate. Got to the gate to find out my connecting plane was already boarding. Went to board and was told my ticket was not good. Got out of line and went to try to resolve this issue. They had changed my flight to the next day. Finally got it straight. Asked about luggage they said no problem it would be on the plane with me. I was the last to board and a day later still no luggage. Very disappointed.","","","Economy","","","3.0","2.0","3.0","","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Lisa Smith","Australia","2013-09-24","SQ228 SQ68 SQ365 SQ227. Melbourne to Barcelona return. Excellent experience with Singapore Airlines. The service is excellent. Cant complain even though 23 hours of flying in economy is difficult. The service was outstanding and would not have any doubts recommending to anyone. The staff are excellent and the service is top notch even for economy.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Peter Mahoney","Australia","2013-09-22","A380 Singapore to Milan. Sub standard champagne average at best food average wines with food. This was a night flight. Cabin attendant allowed children to enter [from economy] and exit their parents in business class near me and this resulted in a minimum of sleep for me and perhaps others around these parents.","","","Business Class","","5.0","3.0","1.0","2.0","3.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Cruickshank","Australia","2013-09-22","MEL to SIN SQ228 and SIN to PARIS SQ334 on A380. Excellent attentive service good food and wines and a comfortable flight on a very quiet aircraft. Could not ask for more. The Krisworld IFE has TV series rather than the one episode much appreciated.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Handley","United Kingdom","2014-01-28","Travelling back from South Africa. Flight CPT to JNB delayed due to bad weather. Told that connecting flight to LHR would be held. But on getting to gate found it had left without us. Stranded in JNB airport at 10pm no SA staff no contact number nowhere to stay. Next 23 hours a complete nightmare. Unhelpful rude and arrogant SA staff at JNB. Will never fly with South African Airways again if you are just hope nothing goes wrong.","","","Economy","","","0.0","4.0","3.0","3.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Ito","Germany","2014-01-16","JNB-CPT in Dec. on time flight. One female cabin crew was very kind to family and passengers in couples. Always asked ""Would you like soft drink coffee/tea and water? Drink with ice?"" and served with cups. She asked me and a business man next to me ""drink?"" and gave us a coke can without cup and gone without smile.","","","Economy","","5.0","3.0","1.0","3.0","0.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Pulliam","United States","2015-02-06","RNO-LAS LAS-RNO. As always on this route SW delivers. Ground staff in Reno were great and flexible. On time departure flight crew attentive and the pilot even pointed out sights of interest on the way down. Luggage arrived promptly in Vegas. Return flight just the same. Will continue my loyalty to this airline.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M G Auerbach","United States","2015-01-30","Flew WN twice this week: BDL-BWI-RSW and RSW-ATL-BDL. Both flights were on time. Attentive and congenial ticket counter gate and inflight personnel who really seemed to enjoy their job and their customers. The crew on the BWI-RSW leg actually sang portions of the pre-departure announcements. Having been subjected to callous treatment and the ""we don't care we don't have to"" attitude of personnel on some of the other airlines Southwest is a refreshing change of pace. They won me over.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A LeClair","United States","2015-01-21","I recently took a trip from Albany to Orlando and thoroughly enjoyed it. Although the boarding process is a little strange as long as you check in on time there is a very good chance that you will find good seats even if you are traveling with family members. I got B27 because I checked in a little late but I was still able to get a window seat over the wing like I wanted. And since I only brought a suitcase and a small duffel bag I didn't have to check any luggage which is free for two bags anyway. I am 5' 3"" and small but I imagine that someone much taller and larger would still be as comfortable as I was in the seats. The planes were very clean and the staff were very welcoming and enthusiastic especially on the way down to Orlando. The flight attendants are quite funny during the safety briefing and manage to make you feel as if you are listening to a human being instead of a monotonous robot. They were also sympathetic when our flight back to Albany from Baltimore was delayed about an hour and our gate was switched twice and the captain addressed us personally to apologize. As all three of my flights were less than 3 hours each I didn't order anything but the complimentary snacks were a nice touch. Although each plane I flew on was wifi-equipped I did not purchase it but I did use the free flight tracker. Overall Southwest offered outstanding service and comfort at a lower price than most other airlines that I have flown on. Southwest has given me an experience that I would gladly repeat many times.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Miller","United States","2013-09-22","My husband and I were very impressed with Singapore Airlines. The cabin crew were polite professional and attentive during the flight. I was impressed with how they kept the bathrooms clean during the flight always with a smile on their faces. The food was very good - we were in economy plus and very impressed with all meals. While the uniforms are beautiful I did wonder how they would perform in any emergency of vacating the plane. We would definitely fly Singapore Airlines again.","","","Premium Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Becker","Australia","2013-09-16","SYD-SIN on A380. SQ lounge in Sydney closed for refurbishment - NZ lounge no substitute. Charming crew (one of the best I had on SQ) very attentive with some great characters- the wide seat (with limited recline) is fine by me but look forward to new seat on 777's. Catering not that great (still quite good) but appears to suffer from ""cost savings""? Nice selections of teas - champagne not worth the name . IFE great selection and good screen size.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Mauro","United States","2013-09-15","AMS-SIN. Singapore Airlines is a class act. The flight attendants were terrific the cabin was comfortable and inviting and the food was absolutely delicious. Long-haul flights are just more pleasant on this carrier.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Panos","United Kingdom","2014-01-14","Flew SA235 from LHR to JNB in business by spending some Star Alliance miles. Check-in at T1 was quick and easy with the boarding pass reflecting my pre-chosen seat. Star Alliance lounge at T1 is still awful (no fault of SAA) heavily overcrowded at peak times and under-lit. Priority boarding a bit chaotic but once on-board staff were quick to provide refreshments and help out with baggage etc. Pushback was delayed 30 min due to the usual evening take-off traffic jam at Heathrow which the staff kindly used to serve another round of drinks. Upon takeoff food and drinks were served quickly and food was surprisingly good. I got the last of the ""lighter"" meal choices though and was seated up in row 3 - not sure why their algorithm assumes that most passengers would be keen for a heavy beef stew or rich chicken curry right before trying to sleep on an airplane but there you go. I would recommend pre-booking the veg meal or sitting right upfront if you want to have something lighter before sleeping. After dinner I managed to get pretty comfortable in the A340-600 flatbeds and slept for a good 6 hours in total. I believe the A330 has the newer interior and also operated the LHR-JNB route but the seats in the A340 were adequate for sleeping. Only real disappointment is the ICE system as the screens are very outdated compared to some competitor airlines - however this was not an issue for me as my goal was to sleep as much as possible in this flight. Flight arrived 30min early in JNB despite the 30min delay on takeoff and pilot did a good job of avoiding most of the turbulent weather which he warned us about on takeoff so all in all a very nice flight.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Louis Minnaar","South Africa","2014-01-13","SAA 190 and SAA 191 to Mauritius Airbus A330-200. Service was excellent and the cabin crew was professional and friendly. The Airscape in flight entertainment system was top class with the newest movies and TV series available. The seats are extremely comfortable and spacious for economy class compared to other airlines. And the Beef Stroganoff was scrumptious! Very impressed with SAA service and cabin quality.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Bruce Stevenson","Malawi","2014-01-09","Malawi to Auckland and return via Cape Town. Unfortunately for SAA the Auckland to Perth sector was with code- share Air New Zealand - which was far superior in all respects. The SAA planes were relatively old and the seats were hard and uncomfortable. The cabin attendants were generally helpful but lacking in spontaneity. The food was bland and the in-flight entertainment was even blander. The air-map did not function at all. On the flight from Jo'burg to Cape Town our seat numbers were changed three times. We had deliberately booked a widow seat months in advance so that we could see the country from above but were changed at the last minute to middle seats. We then found that the rear economy section was almost empty. Cabin staff ignored the lowly cattle-class passengers and were busy reading the paper and chatting amongst themselves. We arrived in Cape Town but our luggage did not. SAA staff were not helpful in reuniting us and our bags. We were told that it would take 3 hours to get our bags to us but no calls were made to us even though we left our phone contacts. Finally after about 15 attempted phone calls we got our bags sent to us but no apology.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","James Hoisington","United States","2015-01-19","First I don't know how anyone that left a review here can honestly say they had plenty of room you all must be very small people. This plane ride from John Wayne Airport to Houston was miserable the free seating is probably the worst idea ever. To make it worse they don't care about your boarding pass order I got on the same as a C31 when I was a B1. The plane is so cramped I could not even put my tray down without it being on my knees. The flight had no delays although for comfort I would take a delay. The ""free"" wifi is a marketing scheme they actually charge you 8 dollars and you are extremely limited on what you can do. This was a round-trip both times family and friends were trying to save seats. This is supposed to be first come first serve - I did not get to sit with the person I traveled with. Instead both times I sat in the middle seat with people about as big as I am.","","","Economy","","","1.0","3.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Kencitzski","United States","2015-01-14","My only complaint is that individuals and families were trying to ""save"" seats for other people on a full flight. Seating is a first come first served basis. That's the reason for the line up when boarding the plane. If you can't get your boarding passes together then don't expect to sit together. Southwest needs to make an announcement at the beginning of the boarding session to ensure that people know this.","","","Economy","","5.0","2.0","3.0","3.0","","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Lichstein Alex","United States","2015-01-14","Recently my wife and I had a round-trip to Jamaica. Our flight 1042 from Chicago on Dec 26 was delayed 1.5 hrs because one of the lavatories was found non-operational. However the crew learned about it after all passengers had boarded the plane. Boarding started on time on the way back from Montego Bay however after a third of all passengers had boarded the crew found out that 3 seats were non-operational. The flight (Jan 2nd #1043) was oversold. It took a while to find 3 passengers who agreed to take another flight by delaying their return to Chicago. Could the problem with 3 seats identified before starting the boarding? I think Southwest has some opportunities for improving operations.","","","Economy","","7.0","3.0","4.0","4.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Doxsee","Canada","2013-09-15","Flew from SIN to SGN on a 777. The plane was showing its age and the seat was uncomfortable. Had to book last minute at the airport - no Internet option. Very expensive.","","","Economy","","4.0","2.0","4.0","4.0","3.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Allatt","United Kingdom","2013-09-10","A380 SIN-LHR. Sublime service spacious seating/bedding arrangements. Very good food excellent inflight entertainment. Overall a highly enjoyable and recommended flying experience. Managed to get 6 hrs sleep which was a bonus. Only slight criticism was colour of interior a tad bland.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Chow","United States","2013-09-09","JFK-SIN-BKK and SIN-JFK. Seat on A380 is uncomfortable for a long flight. Old style seats on B777-200er are much more comfortable. Foods served on all flights were delicious. FA's were great and served with smiles on all segments of the flight. Upper deck of A380 is much more quieter and easier to sleep on long haul flights. Singapore airlines assigned four FA's on upper deck to serve 88 passengers which is very efficient to get meals served quicker. Frequently providing the drink run. Sandwiches fresh fruits chips mixed fruits and drinks were available at the galley for hungry passengers to snack on at night.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","David Husband","Australia","2014-01-08","SA23 HRE-JNB. Flight arrived late from JNB due to 'technical problems'. No info supplied at HRE. We took off 1 hour after scheduled departure. To its credit SAA supplies a hot lunch even on a short hop like this. However no headphones; drinks came well after the meal (fish and veggies -edible!) and the seat was hard and did not recline. Efficient offload in JNB for a change! That said SAA needs to lift its overall game and not rely on past glories.","","","Economy","","5.0","2.0","3.0","4.0","1.0","","","2.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Faiza Brown","South Africa","2014-01-02","As a family of 6 (including 2 senior citizens and 2 children) we have just arrived at OR Tambo on SAA from Hong Kong. The attendants in the Business Class cabin really made us feel as if they are doing us a favour by serving us. This was in complete contrast to the impeccable service experienced by another Star Alliance partner hours earlier. As we have a 3 hour waiting time before our flight departs for Cape Town I am now sitting in the SAA Baobab lounge where the breakfast spread is dismal. There is no cereal and breakfast this morning is limited to muffins 2 different types of Danish and 2 types of pre-packed sandwiches. I eventually decided to go the Diners Club lounge to get some decent breakfast. My kids were still waiting in the Baobab lounge and asked whether they could have some crisps as there was not much to eat I enquired with the gentleman behind the bar. His response was ""no it is not 11 o'clock"".","","","Business Class","","2.0","3.0","1.0","2.0","3.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Lebogang Mokhiza","Australia","2014-01-02","My wife and I and my wife's friend and our 3 yr old son flew from Sydney to Johannesburg on 2/09/2013. We had a connecting flight from JNB to Cape Town which was at 6pm that evening we came off a 13 hrs flight straight to a flight to Cape Town. We were not impressed with the flight attendants and the plane was in a very poor condition my seat was completely broken.","","","Economy","","4.0","0.0","1.0","3.0","0.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Michel Perrin","Brazil","2015-01-14","SAN-LAS. Dec 31st. B737-700. Crowds and crowds. But everything went Ok with SW. Lines to drop off were quick. Boarding was quick. Flight was quick. Even luggage delivery in LAS was quick. The quicker the better. And 2 suitcases for free is fantastic. LAS-BUR. Jan 2nd. B737-700. Same thing. In both cases they said free wi-fi but try to charge. I did not understand.","","","Economy","","8.0","4.0","5.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M McKane","United States","2015-01-11","We flew round trip from Baltimore Washington International to Aruba on December 22 2014. We arrived at 6am for our 8.45 am flight and the lines were long for check in. Curbside check in was not any better. The International line was shorter so we were able to process through in a reasonable amount of time. It was a nice flight with no problems. For our return trip the hotel staff recommended that we get to the airport three hours early. The check in process was very well handled and we even went through the United States Customs before boarding the plane. This made it very easy when we arrived in Baltimore to grab our luggage and go. The return flight had the best flight crew I have ever flown with. The attitude and customer service skills made this flight very enjoyable. Our only complaint was there was no inflight movies available for a 4.5 hour flight.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Nilesh Bartlett","Indonesia","2013-09-08","CMB-SIN-CGK-SIN-CMB. Outbound flight from Colombo was satisfactory. Crew were friendly and meals were in large quantities. Aircraft was well maintained. SIN-CGK - Crew were in competition with the timing but still met satisfactory standards. Return CGK-SIN flew the 777-300 left Jakarta at 1705 hrs and landed on time. Singapore- Colombo Main course was inedible and dressed with unnecessary oil. Crew were efficient but no smiles. Highly recommend the airline.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Chris Ford","Australia","2013-09-08","SYD-SIN and SIN-LHR on A380s travelling as a couple with two children under 2. SQ remains our first choice after yet again making potentially challenging flights more than bearable. Having booked well in advance the airline blocked a window seat at the front of economy (row 31) to give us extra room for our toddler who was too big for the bassinet. Crew were patient and very accommodating providing milk on several occasions and even washing bottles for us. There was never a crossed word from them even when the toddler made one of his regular sprints through the galleys. I requested seafood meals at booking which were excellent. IFE was very good as always. Our double stroller was delivered promptly after landing to the jetway. I am more than happy to pay the extra money to fly SQ.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","K Anderson","Switzerland","2013-12-23","Flew Cape Town to Jo'Burg and found the flight really good across the board from wonderful professional service to economy seats with above average space. Food was however mediocre and has deteriorated over the last 2-3 years. Overall definitely worth it and much more so than BA on the same route.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Mashishi Collins","South Africa","2013-12-18","Johannesburg to Durban on 16th December scheduled for 6.55am flight SA 531. I was really not impressed with one of the flight attendants serving food. Because I was sitting at the rear and was one of the last to be served he did not bother to serve me or ask the usual chicken or beef or if I wanted the sandwich or not. Fortunately I was not hungry. I was not impressed that such a basic service was missed. Some cabin crew members are still failing in this area.","","","Economy","","7.0","3.0","1.0","1.0","3.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Loh Kenneth","Singapore","2013-11-29","Was taking the Entebbe-Johannesburg flight today and at the check in counter the staff didn't know how to do a check through to Singapore even when I gave them my electronic ticket number and Booking Ref. Not one but 2 of them (senior ones) said that they cant find it on the system and asked me to go into the lounge to go online and show them the actual e-ticket. On my second attempt I asked a junior staff and he managed to do the check through with the same Booking Ref and Electronic ticket no. This isn't the first time I have encountered such bad service.","","","Economy","","4.0","3.0","1.0","3.0","1.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","F Dole","United States","2015-01-11","My wife and I experienced Southwest at it's worst on a flight from Montego Bay Jamaica - you just can't make this up. Flight Delay in MBJ - 3pm flight left MBJ AT 9:30pm told that the plane was originally diverted due to Southwest forgetting to renew its license to fly over Cuba. Complete lack of communication by Southwest staff during 6 hour delay. Once on the plane at MBJ the cabin crew promptly told us that the delay ""was not their fault so don't take it out on us"". No apology - just that statement. Deplaning delayed 15 minutes at MCO due to incorrect gate height. 1+ hour wait after customs at Southwest counter for new flight and hotel/flight voucher - there were only 2 agents. Couldn't get a flight voucher as Southwest took all computers down for their own overnight daily maintenance. Had to go back and stand in line again in the morning to receive flight vouchers. Rebooked flight of course had C boarding group - had to beg for the ""heart"" stamp by agents to allow us to board as B1. Flight to MHT on the 14th was delayed 30 minutes making us have to run to make our connection in BWI.","","","Economy","","","3.0","1.0","0.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Wilson","United States","2015-01-05","Flew SWA in the last week from BWI-RSW-BWI. First plane was older (737-300) had no WIFI. Seats in the older plane seemed larger/more comfortable than the newer one. Bathroom wasn't cleaned very well (if at all). Second plane was newer (737-700) and had WIFI but it was $8 for a 2 hour flight so I didn't buy it. Other than that they got us to each location on time.","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Steven Cao","China","2015-01-05","SFO-LAS flight delayed 20 minutes which is fine considering its a budget airline I didn't expect much on the service complimentary 2 pieces check-in baggage is very delightful spacious legroom friendly cabin crew free soft drinks served very enjoyable experience with SouthWest.","","","Economy","","9.0","5.0","5.0","0.0","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","J Jakoplic","Singapore","2013-09-08","SIN to Zurich. Return Amsterdam to SIN. As usual when I fly on Singapore Airlines the food service is their strongest suit - excellent except for the wine which is closer to vinegar than alcohol. Seats are alright but not any more comfortable than on other airlines. IFE system awkward to use and earbuds uncomfortable. Their weakest point? Staff Service. Flight attendants polite but extremely robotic and not particularly friendly. They always seem to be reading from a script when talking to passengers. Crew on just about any other airline do a much better job of making customers feel welcome.","","","Economy","","5.0","2.0","1.0","4.0","2.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Wilson See","Singapore","2013-09-05","MEL-SIN on SQ 208. I felt A330 seats were more comfortable than the bigger aircraft A380. Food was superb and you will never go wrong with Krisworld - the inflight entertainment. Staff were attentive and there is no doubt that this is one of the top 5 star airlines in the world.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Joerg Boese","Germany","2013-11-28","Johannesburg-Windhoek Business Class. Boarding on time but very chaotic. Boeing 737-800 looks very old. Not very comfortable seating. Plane is delayed for 40 minutes 'as 12 meals in Economy are missing'. I can't believe it. As a result food was almost inedible because it has been put in the oven at boarding and was completely overcooked. Upon takeoff some (minor) parts of the cabin ceiling fell off. Sad performance sad airline.","","","Business Class","","5.0","3.0","3.0","2.0","4.0","","","4.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","David Lord","Canada","2013-10-25","Our trip from JNB to JFK a week ago was a disaster. Started okay and managed to watch one movie (flight almost full) then after the meal was served the seat belt sign went on and remained on for the duration of the 16 hours flight. When I tried to get up to stretch I was told to sit down as the seat belt sign was on. When I tried to go to the washroom I was told to return to my seat. Most of the flight attendants (except 2) changed into slumber gear and disappeared until about 3 hours before landing. One of the remaining FA's slept on the back row middle seats and the only time I saw the other one was when he hurried through the cabin once offering water. My entertainment console packed it in and when I asked about it (before they all retired for the night) the staff member said she would call up front to have it reset. Obviously the front staff member in charge of resetting was gone for the night as it did not come on until 3 hours before landing.","","","Economy","","2.0","3.0","1.0","3.0","2.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Silver","United States","2014-12-22","My family my husband and I and our two children ages 11 and 14 are well seasoned travelers. We live in the NY area and fly out of LaGuardia several times a year. We know LaGuardia is a busy and cramped airport and deal with it. This weekend was the first time we've ever flown Southwest. Southwest is the worst airline we have been on. Who came up with no assigned seating? We were traveling with my 88 year old mother in law who had to stand in ""line B"" while we were in ""line a"". We had to take her luggage because she was not in our seating group and she isn't strong enough to get her suitcase in the overhead bin or savvy enough to pull a suitcase down a cramped aisle. There were no guarantees that my family of five that spend well over $1000 for our flights (in total) were even going to be seated together. Our 11 year old son has anxiety issues and likes to sit by a window when we fly. I never book a flight unless I can see the seating chart and pick our seats before I pay for the flight. This wasn't even an option for us. So I was anxious because I was afraid we would be stuck in separate seats. I had to set my alarm on my phone so I remembered to check in exactly 24 hours in advance so we could secure a good seating assignment. Our flight out of LaGuardia was a nightmare! There's nowhere to sit in the terminal by the gate. So my 88 year old mother in law had to stand until we boarded. There were no TV monitors on telling us when we were going to board. We had been standing in line for about twenty minutes before we realized there wasn't even a plane at the gate. And they had customers singing over the loud speakers as entertainment. They never announced when we were going to start boarding. And once on the plane we sat on the ground for an hour and a half and the pilot never came on and told us we had a delay and how long it was going to be. I do know that I will never fly Southwest again.","","","Economy","","1.0","3.0","1.0","2.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Philip Cushman","United States","2014-11-12","Las Vegas to Baltimore then to Portland. Our scheduled flight from Baltimore to Portland was delayed (sick crew member). Southwest gave a $100 LUV voucher. They also don't charge to change or cancel flights. They need to make sure that carry on bags will fit in overhead compartments. Many did not and had to be checked which delayed the flight.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Foushee","United States","2014-11-12","On November 6 2014 flew from West Palm Beach to Las Vegas via Atlanta in Business Select. Had not flow SW in years but it is apparent the service has deteriorated. The open seating is a joke and as well as the Business Select status. Pre Boards get the best seats which are clearly exit rows and the first row. I was traveling with someone who is 6'3"" and 275lbs. and it was torture for them to sit in a very small seat with no leg room to elbow room and hard seats. Staff are rude and have poor attitudes.","","","Economy","","1.0","1.0","1.0","2.0","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Wilson See","Singapore","2013-09-05","SIN-SYD. It was a midnight flight staff tried their best to serve all passengers without disturbing their sleep. Staff were friendly and food was served in a prompt manner. Good range of inlight entertainment but it's the seats that allow you to have adequate rest even in economy class. Might not be the cheapest for a 5 star airlines but it's worth every single cent as they ensure that you get to your final destination safely and comfortably.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Anne Phillips","Australia","2013-09-03","My husband and I flew 28th July Tullamarine - Singapore SQ 238. 29th July Singapore - London SQ 318. 27th Aug London - Singapore SQ319 Singapore - Tullamarine SQ217. I have nothing but high praise for staff at all time. Attendants were attentive polite and helpful. Food was fine and plenty of it. We haven't travelled a lot but Singapore Airlines will be my choice of airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Taylor","United Kingdom","2013-10-22","Heathrow to Johannesburg return Airbus 340. Outward: Flight full sat on runway for 5 hours while pilot explained that there was a rudder problem. We were fed dinner on the runway by a very grumpy crew while watching our bags being offloaded. Put up in London hotels overnight. Mid day next day we were collected again and taken to Heathrow - put on the plane after 3pm. Sat again for 2 hours as they had not refuelled this plane. Eventually took off nearly 24 hours late. Lost an entire day and this was not a holiday. SAA claim they were exonerated as the crew had worked over hours. Return flight was on time. Organisation during the delay was chaotic - airline staff on the ground did not seem well briefed.","","","Economy","","3.0","2.0","2.0","3.0","3.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Tydeman","United Kingdom","2013-10-18","Flew Jo'burg to Heathrow with SAA. A rather chaotic boarding process in which those at the rear of the plane ended up often boarding last because they didn't embark via seat rows. It therefore took twice as long as it needed to to get everyone seated. The cabin was boiling hot and as is often the case we were seated for a very long time before the plane went anywhere without so much as a glass of water though of course those in business class were busy quaffing champagne as we baked. Dinner and drinks service was good and served by efficient and fairly friendly crew unlike our outbound flight. IFE is really not up to scratch now compared with the competition and my handset kept jamming with TV programmes and games taking an age to load. Seats are rock hard so very uncomfortable for a long night flight but one of the crew helpfully suggested that my partner re-locate to the empty seats in the row in front of us which meant we both (and those next to me) had more room.","","","Economy","","6.0","1.0","4.0","3.0","2.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Biggs","United States","2014-11-06","My mother and I arrived into Dayton Ohio last October and surprisingly there was a wheelchair on the jet way. My mother uses a walker but we were advised to use the wheelchair because she would have a difficult time walking all the way to baggage claim. We were taken all the way to baggage claim through the rental car kiosk and then all the way to our rental car. We also had help to load our luggage. Same service on return and I can't say enough good things about it. Taken from the curb to the check in counter and all the way to our gate.","","","Economy","","5.0","3.0","5.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","H Meyer","United States","2014-11-06","First time in a while flying Southwest and as usual a pleasant straightforward experience. Easy-to-use website for reservations optional boarding pass for a few bucks extra fairly efficient boarding. My flight was from BWI to Las Vegas and I opted to pay $8 for WiFi. Southwest fulfilled their goal - moving me across the country in 5 hours or so - a great job without all of the hidden fees.","","","Economy","","10.0","4.0","5.0","0.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Patricia Nash","United States","2014-11-06","I just recently flew to the east coast departing from the west coast. This was the first time I tried flying with Southwest and have absolutely no regrets. I experienced no delays. My flights were on time and 30 minutes early at one of my layovers. I found the staff very nice and it made my flight fun. I will stay with southwest from now on when I fly. Thanks Southwest for such an enjoyable trip across country!","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Josh Stephen","Canada","2015-07-23","Booked on this airline month a ago to fly Chennai to Hyderabad. Airline cancelled the flight without providing valid reason and did not offer any acceptable alternative. Did not accommodate on an earlier flight even though there was a scheduled flight. Offered refund at such short notice and had to buy another ticket at a premium (5 times the cost originally paid). No apologies and ordinary people like me feel trapped.","","Solo Leisure","Economy","Chennai to Hyderabad","2.0","1.0","1.0","","","1.0","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Stephen Santoso","Indonesia","2013-09-03","AMS-SIN-CGK. Flight was on time. Arrived at Singapore Changi airport on time nice airport for transit. Aircraft from AMS-SIN was refitted B777-200ER. which is quiet old but clean nice and comfortable (use 3x3x3 configuration). Staff on both flights were attentive they also offered drinks every several times. However the LCD screen for the entertainment is quite old so the resolution of the screen wasn't really clear.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Eelco van den Heuvel","Netherlands","2013-09-01","FRA-JFK-FRA on A380. Outbound good service good food - especially the deserts - and hard working and friendly crew who gave plenty of drinks. Inbound good service again but bad food and ran out of choice. Both flights left bang on time and arrived early inbound even 45 mins earlier. Efficient boarding on big A380 which has fantastic IFE but not more legroom than any other plane or airline. Would have thought SQ give their flagship a more spectacular cabin design but no difference from other planes. All in all good experience for a reasonable price but not on par with e.g. Qatar Airways.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Stevenson","New Zealand","2013-10-07","Auckland to Cape Town with the Perth to Cape Town section flown by SAA. I have travelled on countless airlines and this has to be close to the worse experience. No inflight entertainment from Perth to Jo'burg. The meals were terrible (worse than normal for airline food) the crew were rude and unhelpful. I was hungry half way through the flight and wanted a snack but was told there was no snacks and had to wait for the meal service several hours later. Next time I will book Qantas. Thank goodness for Air New Zealand their average service was fantastic in comparison. In summary do not fly SAA look for options if you have to fly with them don't expect too much.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Riaan Nagel","South Africa","2013-10-07","I flew Johannesburg - Munich route. Service overall was excellent including the food staff friendliness and in- flight entertainment offering movies from all walks of life and in many languages.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Weiner","United States","2014-10-22","My husband and I both fly frequently between Ohio and New York and Florida so this review is based on many flights. Southwest has become my preferred airline. As a senior checking my bags for free means I don't have to lift a bag overhead that is getting increasingly difficult. No change fee means I don't have to buy insurance. The staff are wonderful boarding is done in an efficient way and you can get a convenient and moderately priced flight without having to fly at 5.30am. Would only use another when I have to match a specific time frame that is not available.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Mike Jacksic","United States","2014-10-20","I love flying Southwest but the reason why I fly other airlines is do to the very slow baggage claim at Love Field. I took a flight from Cleveland to Love Field #4221 October 11 2014. It took one hour from the time our flight landed until the bags were delivered. One hour I could not believe it. They build that nice building but have no way of telling passages which of the four baggage carousels your bags will be delivered on so people scurry from one to another looking. Even after the bags arrive the Southwest team member usually is to busy to announce baggage drop until 4 or 5 bags have arrived. You spent a lot of money to rebuild that airport you would think that you could make the bags arrive in 20 or less minutes.","","","Economy","","8.0","3.0","4.0","4.0","","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Denise Bee","United States","2014-10-13","My family and I traveled last spring from Akron to Tampa on Airtran / Southwest Airlines. When we arrived at the airport the flight was delayed due to mechanical failure for 2 hours. Original posted delay turned into multiple delays promised another plane which didn't show when expected. 8 hours later we were still waiting. Our patience as well as the entire waiting crowd was gone. The staff at the gate were authorized to reimburse passengers with certificate travel for the inconvenience. Ok great (we thought). I have tried to use our certificates in several different ways. 1) We had already purchased tickets for a trip later in the summer (same airline) asked if we could cancel those and use the certificates NO. 2) Asked if we could use the certificates for additional family members to travel with us NO. 3) Tried to book a flight for another trip sorry certificate seats sold out. 4) Tried to book again on a different date NO because that put us past the travel dates on the certificate. 5) Last try today and told that the certificates are expired and no longer valid. What does a person have to do to use certificate travel? Travel to destinations nobody wants to go on dates no one wants to travel? If a certificate travel is given as a gesture of good will for inconveniences endured due to airline failure shouldn't the recipient be able to use at their convenience not the airlines?","","","Economy","","","3.0","3.0","3.0","","","","3.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Arti Gupta","United Arab Emirates","2015-07-02","My experience on SpiceJet was the worst I have ever had. It started off right from Dubai airport at check-in. My flight was meant to depart at 23:10hrs. The display said 23:10 when we entered the queue and within minutes the display for Delhi departure turned to 02:20hrs. A member of the ground staff came to the queue and announced all Delhi passengers to leave the queue as the Delhi check-in had been closed - no reason was given. So my son and I left the queue and sat down in the waiting area. After about 45 minutes we asked another member of staff and we were told the check-in had re-opened - no announcement had been made though. After check-in I contemplated returning home and coming back 2.5 hours later - when I asked how I can get accurate flight status I was told it is best to hang around at the airport. Even the SpiceJet website would not give up to date information as the delay was owing to incoming flight being diverted to Mumbai. So we decided to stay on airport. The flight was further delayed to 03:30hrs. After an uncomfortably long wait we finally boarded. Everyone was tired and the cabin lights were dimmed after take-off. I thought I should use the washroom before settling down. To my horror I found there was no soap or hand towels. When I asked the cabin crew they said ""sorry madam, it is finished. This flight was diverted to Mumbai and the aircraft was not serviced in Dubai so we have run out of supplies"". I returned to my seat and tried to get some sleep. The rest of the flight was uneventful but devoid of service of any kind. There was no drinks and snacks, even though it is meant to be a paid service. Not even water was offered to the passengers - only those who asked got it. At one point I woke up and went to the galley to ask for water and the air hostesses were asleep! Unacceptable standards of service. Agreed SpiceJet is a budget airline but even so there is something called professionalism which was totally lacking here. Needless to say, I am not looking forward to my return flight.","","FamilyLeisure","Economy","Dubai to Delhi","1.0","2.0","1.0","","","1.0","","3.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","M Bertram","Australia","2015-06-30","Considering the cost of our tickets we weren't expecting too much, however SpiceJet were perfectly adequate for the 2 hour flight. I found the seats comfortable although my much taller partner found them to be cramped (as we hadn't opted to pay extra for the extra leg room). Both ground crew and flight attendants were friendly. The most important part though was that the flight departed on time, arrived on time and our checked baggage made it.","Boeing 737","Couple Leisure","Economy","Kolkata to Delhi","7.0","3.0","4.0","","","4.0","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Lim","United Kingdom","2013-08-29","Flew economy London to Kuala Lumpur via Singapore and back. Full flight on both long haul legs but staff were good - efficient attentive and constantly offering drinks. Queues for toilets were short quality of food good and lots of movies. Found the games not up to scratch and showing their age. Seat and legroom comfortable enough. Definitely the best carrier to the Far East. Stopover in Singapore airport good with lots to do.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","M Reason","Australia","2013-08-28","Sydney to Singapore 27th July 2013 SQ232 and returned 13th August 2013 on SQ211. Outbound flight was good on the A380. Attendants robotic but efficient nonetheless even though they took their time responding to request buttons. Seats aren't the worst but not the best. Recline was good seat pitch not so much. I enjoyed the meals on this flight especially the Western steak cooked perfectly. Nothing too troublesome. The return leg however was very disappointing on a tattered B777 aircraft. Seats were extremely uncomfortable with small recline and an industry standard 32 inch seat pitch. Crew were far less attentive than the first leg. It took different crew trying to ask for some basic toiletries or a glass of water. Seat back TV's were tiny and intermittently froze throughout the flights. Overall whilst the first flight was above average the return was far from acceptable.","","","Economy","","2.0","1.0","2.0","4.0","2.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Nicholls","South Africa","2013-10-02","My wife and I flew South African Airways to Perth Australia in April and returned in May. Both flights were excellent we really enjoyed the flights. The cabin staff were very good entertainment excellent. We will be flying South African Airways again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Terri Capozzi","United States","2013-10-01","My daughter and I attempted to check in at Johannesburg's OR Tambo airport for our flight to Victoria Falls Zimbabwe. Although we were timely and had paid nearly 8000 rand each for our tickets we were not allowed to check in. We were told that the airline had overbooked the flight. Told that although another group had not yet checked in we were not going to be issued boarding passes unless someone failed to appear. My daughter was able to get on the flight but I had to remain behind and spend the night at the airport Holiday Inn. The airline paid for the hotel and my meals but I asked for a rental car instead of a hotel so I could drive to Vic Falls and only miss half a day of riding. I was refused. The airline gave me a free domestic flight anywhere SAA flies in Africa to be used in the next year. I live in the US and have little or no chance of getting back to Africa in the next year. When I got on the plane I saw at least ten empty seats in business class. I missed a full day and a half of my six day riding tour. My daughter and I were split up during our vacation and left to travel separately. South African Airlines personnel were polite but just passed me around like they were completely helpless.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Enoch Osana","Uganda","2013-09-24","Entebbe to Johannesburg 15th Sep and back 21st Sep flight SA161 and SA160 respectively. I was jolted out of my sleep by a loud announcement that 'after rebooting several times the TV screens at the back have failed to function and we apologise for the inconvenience'. Come to think of it even on 15th those screens never worked and the whole flight seemed like one of our typical bus rides. That aside the rest of the things were pretty good. I would definitely choose SAA for my next flight down South!","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Rebecca Woodard","United States","2014-10-13","This was the first time and last time I will fly Southwest - our flight was delayed in Chicago numerous times and our flight that should have left a couple of hours after we arrived finally left about 12 hours later. At one time we were boarded and then told the pilot had worked too many hours. We were given a $200 voucher $200 cash would have better since I will never fly Southwest again I will gladly pay more with another airline.","","","Economy","","","3.0","3.0","3.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Steven Cao","China","2014-10-13","DCA-MDW on Oct 1 with B737-700 flight delayed 30 minutes which is fine cabin is clean and really spacious legroom even it's budget airline. I was surprised that complimentary beverages and chips were served! Complimentary movies and TV shows provided when you connected inflight wifi with own devices. Staff very helpful and friendly. Will fly with Southwest again definitely!","","","Economy","","10.0","5.0","5.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Ashley Eike","United States","2014-09-28","Sep 14 on flight 648 from DEN to PHL and Sep 20 on flight 1329 from PHL to DEN. So impressed with Southwest! Just finished our fourth flight with our infant son and I'm just so thankful for the amazing crews we've dealt with each time. So understanding and accommodating. As first time parents we really appreciated the great service.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Kumar Sanjay","India","2015-05-22","Very bad experience on flight SG 3309 from Chennai to Bangalore 21 May 2015. 1) Asked twice for an air sickness bag but not provided with one until the end of our journey. 2) They did not switch on the air-conditioning properly - everyone was complaining. 3) The bus for transfer from the gate to airplane was very hot and they stopped near the plane for more than 10 minutes. 4) Airplane was not cleaned properly.","","","Economy","","","2.0","1.0","3.0","2.0","","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Varun Jain","India","2015-03-17","Travelled on 3rd March 2015 to DEL-KOCHI and KOCHI-DEL on 8th March 2015. DEL-Kochi was a pleasant journey. As it's a low cost airline there was no inflight entertainment. We had opted for pre-booked meal options but we've got SMS that food will not be served. When enquired with the cabin crew they didn't have any concrete answers. Anyway flight landed on time. Kochi-DEL. Flight was scheduled to leave at 7pm from Kochi but delayed by 1.5-2 hrs. It was scheduled to stop at Mumbai but changed to Hyderabad. At Hyderabad no one was sure whether we continue in the same flight or change planes. After 10-20 mins we learnt that we needed to get on another plane. Again we got the message that meals are not available in the flight and even no water bottle given to us in all the flights. I am not sure why they still have the meal option on their website. In terms of ticket pricing rates are cheaper than other airlines but it doesn't matter if they are not able to provide the basic things.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Mindy Pang","Singapore","2013-08-26","Took SQ's flight bound for Taipei a few weeks back. Brunch meal was served omelette with baked beans grilled chicken sausage and tomato - tasted decent but having baked beans on a 5-star airline just does not seem to fit the line. Service was great with crew readily available should you have any needs/queries. Flight journey was smooth too. Seats were rather comfortable with head rest. AVOD was up to date with interesting movies and games but the earphone is rather uncomfortable. Probably SQ should invest in noise-cancelling headphones for Y class passengers in futures. SQ is also family-friendly as there is a kids channel in AVOD and activities for kids such as coloring books.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","G Oram","Australia","2013-08-19","My wife and I flew 4 long haul flights from Melbourne to Frankfurt in June 2013. As both of us have had knee operations we asked for and they obliged us with adjacent seats so we could stretch our legs into aisles. Seats were comfortable enough for the long haul. Cabin staff were excellent in their duties. Seeing that my wife was using crutches at the time all staff offered assistance to her. This is our first experience with long haul flights and were very impressed without exception. The food was served hot and they catered to everyone's request. Drinks were served on a regular basis. I would recommend this airline to an one wishing to fly long haul. Inflight entertainment appeared to be up to date and there was a good choice of recent films to watch. Will certainly fly with them again without hesitation.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Byers","United States","2013-09-22","Flew IAD-JNB-CPT and back on the A343 in business class. Good food very good IFE FA's were quite good and paid the right amount of attention to passengers while letting them sleep during this 20 hour journey. Far superior than my experience with US carriers such as UAL. Flat bed seats are good and I arrived with little or no jetlag even though I was six time zones away from home.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Terri Capozzi","United States","2013-09-17","After spending almost 800 dollars months ago for a round trip ticket from Johannesburg to Victoria Falls my daughter and I were denied a boarding pass because the airline overbooked its only flight of the day. While trying to resolve this we learned that there was a group that had also not yet checked in but the airline made the decision that my daughter and I though we arrived first and in a timely manner would have to wait standby until this larger group arrived and they were given boarding passes. Because one person did not show up we were given one boarding pass. I sent my daughter ahead without me and I am sitting in a Holiday Inn near the OR Tambo Airport waiting to fly out tomorrow. To make up for missing two days of my tour the airline has given me a voucher for a domestic flight on their airline to use in the next year. As I am halfway around the world from home this voucher is useless. Although polite staff just shuttled me from person to person place to place. So instead my daughter is alone in Zimbabwe and I am alone in Johannesburg South Africa. This is utterly wrong.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Hertz","United States","2014-09-24","I paid for the early bird check in as I do on most of my flights. I checked in online the day before at 3.30pm which is 5 hours after I needed to if I didn't pay for the earlybird check in. When I check-in I was given A31 and A32 but didn't print my boarding pass as I didn't have access to a printer. The next morning before my flight I printed my boarding pass and was given B32 and B33. When I got to the gate I asked the front desk women at the gate what was going on. She said ""we don't guarantee what number you get."" I told her that I checked in and received A31/32 and she told me again. ""We don't guarantee the numbers."" I told her that this was a rip-off and that if I wasn't traveling with another family I probably wouldn't have made a big deal but since they also checked the same time I did and they received B28/29/30 and didn't pay for the earlybird that something was wrong. She told me that there is nothing she can do and I'd have to write Southwest for a reply. She looked things up on her computer and said that the earlybird for this flight never went through on my flight back. I will be looking for other airlines for my flights for now on.","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","H Deaton","United States","2014-09-19","Live near BWI one of SW biggest hubs. Use SW for short non-stops but even those are becoming intolerable. Flight attendants show up after boarding time. Apparently unconcerned that delay 150 or so people so they can have 10 more minutes to do whatever. Rude instructions when boarding. Told to put my bag in bin down the aisle despite having space above my seat ""to save room for other bags"" unbelievably stupid as I have to go against traffic to retrieve bag now. They've gone from a ""cattle car"" (based on their Southwest origins) to a chicken coop. They advertise heavily ""bags fly free"" - didn't know they meant they would treat live human customers as baggage.","","","Economy","","1.0","2.0","1.0","2.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Spainhour","United States","2014-09-19","I was a loyal Southwest customer who hadn't flown in a while. After five flights within the same week all I can say is Southwest isn't what it used to be. For a 6'5"" 200 lb person the new seats are sheer torture. And on every flight I encountered too many passengers being crammed in to too-small planes. It's no surprise that every logistic being run on such a razor's edge makes for a stressful experience. God help you if you have to endure any connecting flights. The schedules are so tight now that they have no time to even clean the planes between boardings and there are lots of delays. What a terrible atmosphere we encountered. The staff tries their best to pretend they aren't running a grim cattle drive but no one is fooled. I guess corporate has decided to maximize volume and profits over any considerations of passenger comfort. Too bad. Southwest used to be different from the sleazy mentalities running most other airlines.","","","Economy","","4.0","2.0","4.0","1.0","","","","3.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","D Chow","Singapore","2014-11-20","SG105 DEL-IXZ (Port Blair Andaman Islands) via Kolkata. On time on the way to IXZ. Staff were pretty helpful. Free water bottles distributed during layover in CCU. They do not let you out of the aircraft during a layover. Food options available were pretty poor. They did not have most of the things printed on the menu. On the return leg the flight was on time to CCU from Port Blair. However there was a delay in CCU due to some mechanical failure. Had to wait it out at the airport. SpiceJet has an on time guarantee service. A few days later we received a complimentary RS.500 coupon to avail on spice jet flights. Overall pretty professionally handled delay.","","","Economy","","8.0","3.0","3.0","1.0","0.0","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Jezrel Sabaduquia","United States","2014-09-01","DEL-DXB. Check-in was chaotic but ground staff were efficient and helpful. Flight on a new 737 but legroom was tight but the seats were ok for a short 3 hour flight. Service was extremely inefficient it felt like the cabin crew did not go through proper training. It took them more than 2 hours to service the entire aircraft and we were lucky enough that we pre-ordered our meals beforehand. Also they served our meals first before our drinks which should have been the other way around. We nearly choked waiting for our beverage. Food however was of excellent quality. The quality and quantity were great and while it was just a basic meal the taste far exceeds that of other major airlines like Emirates. Overall a mediocre flight. While crew was a just a little bit friendly the service efficiency was just a disaster.","","","Economy","","4.0","3.0","1.0","5.0","1.0","","","3.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Borjes","Singapore","2013-08-19","July 20th SIN-SFO via ICN. Return August 2 SFO-SIN via ICN. SA has always been rated very high for service but I think they are starting to cut corners. Their equipment still looks great seats are comfortable and inflight entertainment is great but the service is really slipping. I rang the call button 3 times during one flight as I desperately needed a soda but nobody ever came. The meals have definitely been shrinking in size and the kids meals are becoming more unusual. A kids meal should almost be generic like pizza or spaghetti but you rarely see those offered.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tercon Bojan","Singapore","2013-08-19","Flying the SQ flagship A380 on the Frankfurt - NY route is a total joy. This is truly a premium airline with a top notch product and service. Although there is more competition these days in the premium airline category SQ truly brings back the romance of flying. Their superb service and product makes the premium price totally worth it. Of course now as I enter the US I have to prepare myself for flying the American carriers. They have a thing or two to learn about from SQ.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","P Mohanram","Canada","2013-08-26","I flew SAA from Mumbai to Cotonou (Benin) via Johannesburg. I arrived early enough in Mumbai to get an exit row seat. That was brilliant - great legroom and very comfortable. The other seats also seemed nice. Plane was an Airbus 330-200. IFE was great - but I slept for most of the flight. I usually get an Asian veg special meal - but it was one of the default options. Flight landed a bit early at Jo'burg. Spent an hour or so shopping. On the flight to Cotonou I was upgraded to business class because of my Star Alliance status I guess. This was a day flight on an Airbus A 319 so the business class was not lie flat but rather a wider and nicer seat and with much better meals. Flight was punctual though it included 1 stopover at Pointe Noire Congo. Cotonou airport was a mess but that has nothing to do with SAA. Bottom line I will fly SAA again even if it means a few hours extra. My alternative was Ethiopian or Kenyan but these don't have daily service to Benin and included 1 leg in an unknown African airline which have to avoided like the plague for their terrible safety records. SAA was pricier but I got comfortable seating wonderful warm service and good food.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Simon Erinn","United States","2013-08-21","They are a real hodge podge of excellent and completely inept service. Pros: The inflight entertainment okay legroom inflight attendants and meals were above average. Cons: On the return flight from JNB-JFK I checked in 2.5 hours before the flight and was told I couldn't fly. My confirmed reserved seats were still available but they'd loaded too much cargo. After 2 hours of staff bickering with each other they finally allowed us on the plane but had given my family's seats away to someone else. When they finally issued our seats we were scattered and all 4 of us were in the worst possible non-connected middle seats. No apology for the inconvenience. The inbound flight from IAD-JNB did not have these issues and remitted a higher rating. But it felt like customer service roulette. They did however misplace one of our luggage items and took 4 days to get it to us.","","","Economy","","3.0","4.0","2.0","5.0","5.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Davis","United States","2014-09-17","We have always loved Southwest Airlines. Over the years they have become our ""go to"" airlines. That's why the first time there was mechanical delay we didn't let that impact our view of the airlines. Then in the same week we had another mechanical delay. Now don't get me wrong I would much rather them find out problems while the aircraft is still on the ground! Today ( all delays have been within the same week and half) there is another mechanical delay! This makes three in a short time span. What's going on with Southwest airlines aircraft? As I said before I would rather find problems on the ground but three delays on three different aircraft's all mechanical issues is reason for concern! It turns out a mechanic accidentally opened up the bathroom sewage and it poured out into the aisle of the plane. No one is getting on that plane anytime soon!","","","Economy","","5.0","3.0","4.0","3.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Scott Palmieri","United States","2014-09-17","I will never fly Southwest again. They claim there is no assigned seating but you can purchase ""Early Bird Check- in"" which they claim automatically checks you in 36 hours in advance instead of the usual 24 hours. So I purchased the Early Bird check in plan thinking that my whole family would be able to sit together. (Group A-so I thought). Surprise when I received my boarding passes we were in Group B which means you have less that a 50% chance of your family seating together. I called Southwest and was told that the Early Bird Check in does not guarantee anything it just gives you the best available boarding at that time Well they didn't tell me this when they took my money. So in order to ensure that my family would be together I had to spend more money and purchase First-In boarding passes (Group A) for an additional $40 per person (One way). The plane was small cramped no room to even think about being comfortable. I am an average size man (5'11 195 lbs). I can't imagine how someone bigger must have felt. Then imagine my surprise when the flight attendant announced to the final group of people boarding (Group C) to take the first available seat because they were saving the seats in the back for families so they could sit with their children. Twice I spent money to guarantee my family would sit together because they claim there is no assigned seating and now they are saving seats for families so they can sit together Are they serious!! Either you have assigned seating or you don't. Which is it? It is clear that Southwest doesn't have their act together and I believe they are not worth the hassle. I won't fly them again and certainly would not recommend them to anyone.","","","Economy","","2.0","2.0","4.0","2.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Hansen","United States","2014-09-14","I recently flew with Southwest. I was extremely disappointed in the dysfunctional boarding system. Although I was aware that the Southwest boarding system was different I had no idea how poorly it could work in reality. Long story short: whatever you do do not pay extra for a business select ticket. I needed to travel within the last few weeks from St Louis International airport to Washington Dulles International airport. I would have preferred a direct flight but being able to stow both carryon bags without using gate check is a big plus. In order to get a better seat on the airplane I paid the extra money for a business select ticket. This puts you near the front if not at the front of the line. Southwest seating is first come first serve. On my way to D.C. the system worked well enough although on my first flight I did not get a great seat as I was boarding in position A15. That didn't bother me much the system had worked as designed. My second flight I was first in line and pretty content with the outcome. However on one of my return flights things got extremely frustrating. The problem started when it was time to board after a layover at Midway airport in Chicago. Now I first want to say that I support the idea of allowing people who are handicapped to pre-board. But I do not support the idea of letting them take all the best seats on the plane. My ticket from Midway to St Louis had me boarding in position A1 theoretically the very first passenger to board if not for pre-boarding. There were four pre-board passengers ahead of me. When the gate agent called for pre-boarding around six more family members who were clearly strong healthy adults decided to board with them. Not acceptable. By the time I got on the plane all of the very best seats with extra leg room in the front row where taken. The four very best seats where occupied by the healthy family members who decided that they were entitled to board with their handicapped family members. Why can't Southwest declare the front row an ""exit row""? It is an exit row! That would prevent pre-boarders from sitting there. What did I pay extra for to get priority seating if Southwest is just going to give those seats away to some very dishonest people? In the end: I paid and they did not deliver. I recommend that if you choose to fly Southwest do not pay extra for the business select ticket. I personally will not be flying Southwest again under any circumstances.","","","Business Class","","4.0","2.0","1.0","3.0","","","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Ashutosh Garg","India","2014-08-28","Delhi-Dubai-Delhi on Boeing 737. Both Flights on time. Spicejet doesn't have IFE and food and beverages are buy on board. Seats have no leg room at all. Staff is ok (if not great). Overall flight is not recommended. Indigo airlines is a much better option.","","","Economy","","6.0","1.0","3.0","0.0","1.0","","","4.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Aamir Keruwala","India","2014-07-01","SG 275. The flight was excellent and the crew members were friendly. The flight landed 30 mins ahead of time and I will choose Spicejet again in the future. However the flight should have some entertainment.","","","Economy","","8.0","4.0","5.0","0.0","1.0","","","5.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Rahul Srivastava","India","2014-06-20","Recently took flight from Delhi to Aurangabad on 7th June 2014. Departure time was 10am. Check in was smooth. We were bussed to the aircraft. The bus was air conditioned and well maintained. Though the flight took off 15 mins behind schedule it landed at Aurangabad on time. The aircraft was well maintained and the staff were very helpful. Will certainly fly Spicejet again.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Tercon Bojan","Singapore","2013-08-19","SQ uses the refurbished 777-200ERs on the Singapore - Amsterdam route. Although this is the new business class seat the cabin is not quite the same as the new 777-300ER planes that have the same product. The main difference is in the IFE system. Masked as a new system it actually seems to be the old system built into the new seat. Thus the selection of movies and quality of display is lacking. For the rest it's up to the impeccable SQ standard. Unbelievable service terrific food and a great bed.","","","Business Class","","8.0","5.0","5.0","5.0","2.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","E Santoso","Indonesia","2013-08-18","SUB-SIN with SIA in Economy Class. Flight was delayed by one hour due to late arrival from SIN. Once on board the crew distributed hot towels but not all passenger got it. Food was edible and the entertainment system worked well. The in-flight service was not so good some FA were just friendly whereas the others were not. A steward even raised his voice while asking my little boy to switch off his IPAD around 40 minutes before our arrival at the Changi Airport. All in all for the price I paid it was not what I expected from a 5 star airline.","","","Economy","","4.0","4.0","2.0","3.0","4.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Sarkar","United States","2013-08-15","Airbus A380 from LAX to Singapore with a stop at Tokyo-Narita. Excellent cockpit crew and cabin staff. Very attentive to the needs of the passengers. Ground staff at LAX and at Changi were very helpful courteous and friendly. Once the plane reaches cruising altitude it is practically quiet. We will always fly on SIA whenever our schedules allow. We go to Asia every 2 to 3 years and SIA is our first choice!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Greg Jones","United States","2013-08-21","We just got back from a trip to South Africa (DC to Cape Town and elsewhere). My three most favorite words in the English language are now lay-flat seats. The flight attendants were very good and attentive. For more than 40 hours in the air (round trip) I never once had to hit the call button or hunt down a flight attendant to seek service. My glass always seemed to be filled. Now I must admit their food is not all that great but still it is much better than best cuisine you'll ever get in coach. Besides on a trip as lengthy as what we faced having space and comfort trumped food. In the comfort and space department SAA certainly delivered. We landed feeling very fresh and ready to go. Besides once we landed in county we had more than our fare share of food. So not overeating in transit was even a bigger plus. If I ever go back I'd fly SAA again.","","","Business Class","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Blumenthal","France","2013-08-21","My experience was on the Douala to Libreville (continuing to Johannesburg) flight in the evening. I bought a business class ticket but got a low-cost coach airline service. At check-in whatever weight you will pay extra for a 2nd piece of checked-in luggage. On board business seats are coach seats and worst is the service: dinner is an extremely bad sandwich (dry bread with no more than 1 ounce of chicken) and a choice of sodas no wine no beer.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","L Hibbert","United Kingdom","2013-08-06","My flight to South Africa with my 6 month old was fine in fact quite enjoyable. Unfortunately our return flight could not have been any worse due to the over booking and re-seating process. We were we tossed from pillar to post as the seat we had been allocated was taken to re-seat a mother and daughter. I was then offered another seat which was next to another re-seated passenger obviously put out as he had been downgraded due to the plane being overbooked. I was then re-seated for a final time in between 2 people. It was certainly not ideal with a 7 month old as I could not get up easily if I needed to settle my son. I felt the service in this case fell well below the standard I expected and below that which I experienced on the outbound flight.","","","Economy","","4.0","4.0","5.0","4.0","3.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kim Frazier","United States","2014-09-14","I was hesitant to fly Southwest because I'd heard the ""cattle call"" remarks from others but honestly it was fine. I paid the $25 for my sister and I to do the early bird check-in which I will always do from now on. We boarded quickly and took off on time. I enjoyed sitting up front on the way to Phoenix (I'm claustrophobic so the extra room made for a more comfortable feeling overall). Coming back we were a few rows back and it was cramped for sure. That's to be expected on a smaller jet with smaller seats. For a domestic flight it's doable. What I was really impressed with was the overall attitude and presence of the crew. I have always flown Delta in the past and was surprised to see the pilots before the flight. The flight attendants were very nice. The flight back to Atlanta was interesting as there were weather issues but the pilot did a great job of navigating around and through the worst of it I believe as there was hardly any turbulence. I'll fly SW again for sure.","","","Economy","","9.0","3.0","5.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Shipley","United States","2014-09-06","On-time flights don't exist. I had 2 round trip flights in 2 weeks for a total of 4 departures. All 4 were 20-30 or more minutes late. 100% failure rate for that. Your luggage flies for free but that doesn't outweigh the chronic tardiness issue. If you want in flight entertainment you must download their app but I couldn't ever get it to work. User error I'm sure. At least they provided a quarter of a soda in a cup during the flight. If you book Southwest your flight will be late. That is the Southwest guarantee.","","","Economy","","1.0","1.0","4.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Williams Anthony","United States","2014-08-28","Plane was supposed to depart at 10.25AM it is 11.20am now and we are still waiting to leave. No beverages have been offered and everyone on the flight is becoming frustrated. They made an announcement while I am writing this review. They said ""we are still repairing the aircraft and we will update in 15 minutes or so."" This is absolutely ridiculous. A full flight sitting in a hot plane for an hour now and we are about to take off in a plane that has just been repaired. My multiple time flying with Southwest and this will be my last.","","","Economy","","","1.0","1.0","1.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Richardson","United States","2015-08-02","I was curious and nervous to try this airline due to other reviews I had read online but glad I did. While Spirit Airlines doesn't offer the inflight amenities that other airlines do, my flight was excellent. The flight boarded on time, went smoothly and arrived at my destination on top. Since I was tired, I appreciated the opportunity to rest and not be bothered. Others complain about the stringent rules Spirit Airlines has regarding carry-on luggage. My advice either pack light or follow the airline rules.","","Solo Leisure","Economy","Myrtle Beach to LaGuardia","8.0","4.0","4.0","","","3.0","","5.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Patil Durvankur","India","2014-05-05","I travelled by Spicejet flight (SG-248/247) from Mumbai to Goa and back. Both times the flight was delayed by 15-30 minutes from the scheduled departure. The biggest let down about Spicejet is the fact that they have a very extensive food menu but they don't have any food or beverages onboard (except for water). I had pre-booked and paid for a meal (Chicken Sandwich) for my onward flight which was never served to me. The reason given to me was that there was no food available onboard. Don't get fooled by the pre-booking discount (20%) they offer as they charge a convenience fee which eventually escalates the price more than buying the same meal on flight. The FA's just keep running from one end of the fuselage to the other carrying papers in their hand. I can't recommend Spicejet.","","","Economy","","5.0","3.0","4.0","2.0","0.0","","","3.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","P Vish","India","2014-04-03","Travelled from PNQ-BLR return. Both flight were airbus A320. Punctual and left on time and reached few minutes ahead of schedule. Cabin crew were friendly and cheerful. As it was just an hour long flight I did not opt for any in-flight food but I observed that the portions were rather small. Seat pitch is bit cramped but OK for short domestic flights. As expected from a budget carrier there was no in flight entertainment but the in flight magazine was nice. Total 22 kilogram baggage allowance (15 for check in and 7 for cabin) is also generous. Overall pleasant experience will definitely fly with them again.","","","Economy","","10.0","3.0","4.0","4.0","1.0","","","5.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Francis Rodrigues","India","2014-02-25","I flew from Bangalore to Bangkok last month it was a good experience with on time arrival and on time departure. Cabin staff were we co-operative and friendly. the only negative part as per me is the legroom which is not so comfortable for longer travelling.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Rawlings","Australia","2013-08-14","Flew MEL-SIN-IST business class. Really enjoyed the new MEL lounge which has a nice modern feel. The first leg was on the 777-300 with the regional business seat which was comfortable. The crew on this leg however were very robotic and just went through the motions. SIN-IST was on the refitted 777-200ER and the service and food was amazing. The crew could not do enough for us and insisted on making our beds. We used booked the cook on this leg and the food was of a very high quality. The seat on the refitted 777 have a few extra storage areas compared those seats on the A380 which I like. I do find the food in the Singapore lounge to be rather uninspiring considering Singapore itself is such a food orientated city. We will fly with SQ again.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Athasit Arunthari","United States","2013-08-13","New York to Singapore Via Frankfurt SQ25 August 1 A380. Airplane interior is showing its age. Inflight entertainment has a lot of movies and music to choose from and food in Economy Class is delicious. Snack between meals is good with sandwiches chips and fruits. Singapore to Bangkok SQ972 on August 3 was a Boeing 777-200. The seats in Economy Class are getting old. Singapore Airlines should fly the new Economy Seats to Bangkok or fly the Airbus 330-300. Overall the food and Entertainment in Economy Class is excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","V Naidoo","Australia","2013-07-24","DUR to JNB (SA 562) on 24-Jun-13. Enjoyed this flight not only because I had an emergency exit seat (which was more spacious compared to other airlines) but also because the service by the FA's was brilliant. The food was also notably good and the flight arrived on-time.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","AJ Gill","South Africa","2013-07-14","Flew on SA531 Johannesburg to Durban on 12 July. The economy class service was excellent and efficient. I was very impressed with the service on this short flight.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Athi Rulashe","South Africa","2013-07-11","SA078. From JNB-WDH. Boeing 737-800 good tasting food chose the chicken option which was well cooked. Service on the other hand was below average as one of the air hostesses was unfriendly to one of my friends. Inbound flight from WDH-JNB was a very pleasant experience. Flight SA075: A Star Alliance Boeing 737-800 jet was a little outdated on the seats but the service was very good before I knew it a hot lunch was being served and tasted great for airline food good portion size and plenty of water after a long tour of Namibia. Very smooth landing on both flights. Looking forward to flying with South African Airways in the near future.","","","Economy","","6.0","4.0","3.0","4.0","1.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Lamar","United States","2014-08-28","We are flying from Birmingham to Albany. Before deplaning we learned there is an hour delay for our 2 hour layover in Baltimore. We are not surprised as my husband had a 2 hr delay from Albany to Jackson a few days ago my sister in law had a 2 hr delay flying from DC to Panama City and we were delayed 3 hrs flying from LaGuardia in our layover in Nashville. If you want to get anywhere on time I would suggest a different airline. We have almost a full day of list time in delays and have been offered no apologies and no compensation. This is our vacation time and we work hard all year for it it is valuable family time and we've paid richly to be robbed of it. I will never fly Southwest again.","","","Economy","","","1.0","2.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Jan Reynolds","United States","2014-08-28","My 94 year old mother-in-law and I flew Southwest from San Jose CA to Austin TX on July 29th 2014 and she flew back alone on August 16th 2014. We had outstanding service in every way before and on both flights. The folks who met us with her wheelchair were so accommodating polite and respectful. The ticket agents helped us in every way possible even when we thought we had some difficult issues. The attendants on the plane were very friendly and so kind. We and she alone on the way back could not have asked for better service. We will both definitely fly Southwest again.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Laura Fox","Ireland","2014-08-28","San Diego to Las Vegas 13th Aug. Las Vegas to San Francisco 15th Aug. Seeing as people seem to only write bad reviews about Southwest I decided to write a very positive review. I had 2 separate flights with Southwest in a week. Both flights were excellent. Most probably the friendliest staff and crew I have come across on any airline. The emergency demonstrations are witty and funny and do not sound like a robot that does not want to be there. They also offer free beverages and a small snack on board which is a nice gesture to get you through a short flight. There are a very efficient airline. We had no delays and baggage was returned quickly once off the aircraft. I would recommend Southwest to anyone flying within the US. They are truly cheap and cheerful.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Aaron Wortham","United States","2015-07-29","I'm extremely unimpressed with Spirit Airlines. I understand that they're trying to be a low cost budget airline, but I still believe that it's reasonable to expect some level of competency. First, the flight really isn't that much cheaper, if it is cheaper at all. You have to pay for every piece of luggage (except for 1 backpack), plus seats if you don't want a random seat, and drinks (including water). If you're 6'4"" like me, the only seats that really fit you are the exit row seats, which run you between $20 and $40. One checked bag is $40 per trip (which was actually cheaper than bringing a carry-on for the flight I took). Plus drinks are another $2-4. Which means, if you have a lay-over and you're doing a round-trip, you'll be spending about $100 more for the flight, which makes it just as expensive as any other airline that isn't trying to be ultra-budget (at least for the flight I took). Combine the cost with the fact that they had to cancel one of my connecting flights, making me a whole day late, and top it all off with their really annoying advertising, and what you'll get is a very annoying trip. My recomendation: don't fly Spirit. ","","Couple Leisure","Economy","FLL to PDX via LAS","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F Soto","United States","2015-07-28","Just because they advertise a low airfare, doesn't mean you're getting a good deal. Read their policies and guidelines before you book. They charge anywhere from $26 to $100 for a carry-on bag. Seat requests are anywhere from $1 to $199. If you don't bring a boarding pass, they'll be happy to charge you $10 to print one for you. Want refreshments? Pay up. If you're overweight or extra tall, good luck in their ""cozy"" plane. However, you can save money by purchasing their $9 Club membership for $59.95 and $69.95 annually, and does not guarantee special fares. Used them once, won't use them again.","","Solo Leisure","Economy","MCO to SJU","1.0","1.0","2.0","","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Debaditya Haldar","India","2014-02-13","I traveled on February 9 2014 from Kolkata to Mumbai and was extremely disappointed with the experience. I have written some really good reviews in the past about Spicejet however this experience was not up to my satisfaction. The aircraft used was an old Boeing and the interiors were extremely shabby. Most of the seats were torn from all corners and were in extremely poor condition. The leg room was the worst I have experienced on a flight. They need to sort out the basics rather than focusing on being #1 in terms of on time performance. The only good thing I can think of in the entire flight was the behavior of the cabin crews.","","","Economy","","","0.0","5.0","5.0","4.0","","","2.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Indraneel Upponi","India","2014-02-03","SG3302 from Belgaum (IXG) to Chennai (MAA) via Bengaluru (BLR) by VT-SUP (Q400 propeller aircraft). Departed ahead of time from Belgaum and arrived around 30 mins early into Bengaluru. The plane stopped at BLR for around an hour for refuelling and cleaning. BLR to MAA flight also departed around 20 mins early from BLR. Clouds at Chennai made the landing very turbulent. However the (only 2) cabin crew were very friendly and smiling.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","P Prabhu","United States","2014-01-22","Mumbai to Mangalore 5th Dec 2013 12.30 pm. We never had any problems with baggage they allowed 2 check in bags for each passenger approx 30 kg/passenger. Airport personnel were pleasant even inflight service was nice. Right on time. Aircraft's are new.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","L Amelia","Singapore","2013-08-12","Flew A380 Suites on SIN-HKG-SIN over the national day holidays. Excellent crew; very accommodating and attentive to needs. In-flight entertainment was giving me issues on the leg home but was promptly resolved after I brought it to the crew's attention. Great seat width and food was good despite not having booked the cook in advance. Otherwise a great flight but avoid the 4th rows where possible as it is near the pantry so it tends to be noisy.","","","First Class","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Douglass","Australia","2013-08-11","SYD-SIN-BKK-SIN-SYD on a combination of A380 / A330 / 777-200 (2class)/ 777-300ER. Was very happy with every aspect of every flight (except the 1.5hr delay on the last leg). The seats were comfortable on each flight and the catering was superb. I suggest you 'book the cook' and select your exact meal before flying as it was very good. IFE was great on all flights as was the service standards.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Fisher","United States","2013-07-08","Flight from JNB to LHR was an overnight flight in business class. Service was very attentive wine nice and food good for airline fare. Service was better than Lufthansa on par with Turkish Air and much better than United or US carriers. Only problems was the seat and video. In could not get the lumbar comfortable for sitting (minor problem) but sleeping was difficult. Felt that there were rods in the sear when I put it in the lie flat position. The video system seemed to run all the movies in sync and did not give a menu of choices.","","","Business Class","","7.0","2.0","5.0","4.0","2.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Derek Salter","South Africa","2013-07-04","Day trip to Johannesburg from Cape Town. Early morning flight from CPT to JNB and then evening return. Both planes fairly full. Left slightly late on both occasions but made up time. Did on-line check in so went straight to security. Boarding easy. Upgraded on first flight which was very pleasant - more comfortable seat and extra leg room. Staff on both flights helpful and courteous. Food - business and economy excellent - full cooked meals - for a short two hour flight.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Rich","United States","2014-08-20","August 16 flight 74 Indianapolis to Orlando. In great contrast to our August 11 trip from Orlando to Indianapolis (Flt 4453) that provided the usual friendly service from Southwest attendants our experience today was the exact opposite. Upon boarding our experience was very positive with the attendant who seated us and helped with storing our carry-ons. We never saw that person again since she must have been working the back of the plane. The attendants in the front of the plane (a male and female) did their job and that was about it - bare minimum. From the outset when we boarded they seemed to lack interest were detached and somewhat edgy. I noted the male attendant was unnecessary rude to two male passengers when he could have been much more polite in both verbal exchanges that I overheard.","","","Economy","","2.0","4.0","1.0","4.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Maughan","Australia","2014-08-20","My wife and I are from Australia but when we come to the States we try to fly Southwest whenever practical because they deserve the business due to their fair business practices and good service. We've always appreciated that they don't charge for luggage and that a person can change flights without any charge. We flew them a number of times last month and I can say only good things about them. We will continue to support them in the future when we come to the States and I wish they operated here in Australia.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Barry Woolnough","Australia","2014-08-20","July-August 2014. Los Angeles-Midway Chigao-Louisville-Las Vegas-Los Angeles. Once again excellent airline. Cannot find anything to complain about. Staff and service fantastic. On time. Of course food and beverages you pay for but have no issue with that. 2 free checked luggage a bonus.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Vince Peterson","United States","2015-07-28","Any flyer who thinks they can save money with the airline will be faced with a rude awakening by their ""charge for everything"", even a small cup of water costs $3.00. There is a fee for everything, I mean everything. It was my first worst experience with the airline and will be the last. ","","FamilyLeisure","Economy","Cleveland to Los Angeles","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Donna Zaccagnini","United States","2015-07-27","The plane was dirty. Empty potato chip wrappers and candy wrappers everywhere. Their instructions on safety equipment down on the floors scattered about. The flight down landed in time but was uncomfortable in the small seats with very little room to move. When we returned back to Latrobe, my family of six was scattered about the plane separated from each other! The plane was full and more dirty than before. After we got settled they arranged for one of my kids to sit by me finally. From talking to everyone on the plane, they were all sitting with their families and didn't have to pay for it. Their reservation like ours was booked at and paid for at the same time. A horrible experience!","","FamilyLeisure","Economy","Latrobe,PS to Ft Lauderdale Florida ","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nikalas Brasher","United States","2015-07-27","Horrible customer service. First there was a 2 hour wait at the ticket counter causing several people to miss their flight. I paid for the hotel out of my pocket because they will not give you a voucher. On the next flight almost a 3 hour wait at ticket counter I got the 4 hours in advance this time I got on my flight only to arrive in Houston with no bags. ","A320","Business","Economy","Detroit to Houston via Orlando","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Karl Moosbrugger","Austria","2014-01-08","BLR-IXG on a small prop plane. Check-in at BLR was efficient crew friendly. Seats on the small Dash8 were reasonably comfortable and the flight was smooth. As it is a no-frills airline you have to buy snacks on board. Overall a positive experience.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Krishnamoorthy Balaji","United Kingdom","2014-01-03","I have traveled multiple times between MAA-IXM and IXM-MAA segments. It's a short leg except for one trip which was delayed 2.5 hours all others were on time and arrival was always early. Spicejet need to focus on the customer service. It's a regional flight travelling to Madurai and I don't see why announcements were made in Hindi. Food is expensive. Overall happy flights except for a few bits and pieces. They could improve customer service and introduce a rewards program.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","H Poulos","Australia","2013-08-07","Sydney to Singapore last month on 12th and returned 4th August. Inflight experience was alright and staff were generally good some not so much. Food was shoddy on both flights and ended up leaving most of it. Entertainment choices are probably the best out there but the operating system is old and deteriorating. Both flights were on time. Overall it was pretty ordinary and probably better off flying cheaper and spending more in Singapore.","","","Economy","","3.0","2.0","3.0","1.0","5.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Joanne Marce Pereira","Malaysia","2013-08-07","SQ478 to Johannesburg on 18 June 2013 and returned on SQ479 (departing Johannesburg 20 June). Flight scheduled to leave Singapore around 1am and due to some aircraft problems after boarding we had to return to the terminal and wait for a new aircraft. Flight resumed close to 7am. SIA arranged for refreshments immediately as well as pillows and blankets for our wait at the new boarding gate. My biggest compliment is the crew. The same crew served us on the flight back.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Mancusi Marcello","Italy","2013-08-06","Rome to Singapore and back is serviced by old 777-200 with old seats and the seats do not recline completely. I have friends that are flying Qatar to Singapore because of better aircraft's. I fly business class to Singapore every 6 months and I am seriously thinking of changing airlines or fly to Singapore via London to fly the A380. Returned Singapore to Rome on SQ366 Aug 4.","","","Business Class","","7.0","2.0","4.0","4.0","3.0","","","2.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Joyce Wesson","South Africa","2013-07-03","Travelling from Heathrow to Cape Town via Johannesburg is horrendous. Please bring back direct flights. The journey from Heathrow to Cape Town involves long walks and long waits between flights. I found it more than a little tiring as an older person.","","","Economy","","7.0","2.0","4.0","3.0","3.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","K Roebl","Taiwan","2013-07-01","Flew from Hong Kong To Johannesburg. The cabin crew entered the terminal passenger area prior to boarding to check boarding passes and passports. They were rude in their manner. On the plane they were rude and noisy. On my return from Johannesburg to Hong Kong I found the staff at Johannesburg airport to be slow and unhelpful. There was a long queue at the security counter and only two checking lines were operational this was in spite of the fact that people were arriving for a number of international flights. My flight was also delayed and eventually left nearly an hour late. I find the service for SAA formally one of the world's best airlines to be one of the poorest and although Johannesburg International Airport has improved since the World Cup Football it still has a long way to go to become the international hub it once was.","","","Economy","","","3.0","1.0","3.0","2.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Gonzaga","Malaysia","2014-08-20","Flight 2534 BWI to Providence on 17 Aug return BOS to BWI on 19 Aug on 3059 travelling to Cape Cod. I was a little apprehensive about flying Southwest having read the reviews but I must confess I was very impressed. Boarding was carried out promptly and according to the rules of seating on both flights. Both flights left on time the flight attendants were pleasant and engaging. On the return flight the pilot met passengers at the door and shook my hand and thanked us for flying Southwest! Drink orders were processed promptly and small snacks were handed out. The return flight had in flight wifi with TV and movies on demand. All in all it was value for money and when I am back in the US I would use them again without a doubt.","","","Economy","","10.0","3.0","5.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Phil McConnell","Australia","2014-08-15","LAX-MKE-SEA. For me Southwest has always been a superb US domestic carrier and these trips were no different. A tip is to purchase for $10 the early check-in which gets you into the A group boarding. well worth the efforts not to have to fight for a seat.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Jones Adrian","United States","2014-08-14","I flew on Flight 3276 from ATL to TPA on August 9. This was my very first flight on Southwest and hopefully my last as they kept on delaying the flight to avoid paying for hotel rooms for passengers who were late coming from a connecting flight. I will say that I have never experienced this flying with multiple other airlines and I will do everything I can from here on to avoid flying with Southwest Airlines.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Doan Vo","United States","2015-07-27","Cons: Did not have Pre-TSA available. Limited flights per day from DFW to OAK and did not serve any surrounding airlines. Did not provide complimentary drinks for a 3 hour flight. Charged extra for carry on. Did not carry over baggage bought online to a separate flight if missed your flight and you paid in advance for baggage forcing you to pay once more! Pros: Flight attendants and pilots did their jobs. Seatbelt worked.","","Solo Leisure","Economy","OAK to DFW","1.0","3.0","3.0","","","4.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joseph Manenti","United States","2015-07-27","We thought that searching we would find a reasonable rate. We thought it was Spirit. Then we were charged $40 for each check in bag each way 2 bags $160. We paid extra for leg room what a joke that was, $18 each seat each way $74. We paid for any beverage or food. Even water. If you used an agent to check in extra $10. We could have used any other airlines example Delta and with more comfortable arrangements and it would have cost less.","","Couple Leisure","Economy","Detroit to Las Vegas","1.0","1.0","2.0","1.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Velmurugan Arumugam","India","2013-12-10","My family travelled from Dubai to Madurai (SG24) with two kids (3 years and 18 months). Once I purchased ticket I paid for food also (AED 25). Onboard I faced the following problems: 1) They didn't provide a bassinet. 2) No seat belt provided for my other child who was to sit on my lap. 3) No earplugs. 4) Total flying time was 4 hours after 3 hours they provided a meal I had to ask for our pre-booked meals otherwise we wouldn't have got them. No hospitality no responsibility. A very poor service.","","","Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","N Sommerfeld","United States","2013-11-27","We have booked and paid for 5 flights with SpiceJet. Of those 5 three were cancelled without any issues with weather/external circumstance (i.e. all internal SpiceJet operational issues) and one was delayed by 2 hours. Only one flight managed to make it to the destination on time. Worse SpiceJet does not pay for hotels or offer any sort of recompense when they cancel a flight due to operational issues (including not having enough passengers) all they offer is to book you on the next available SpiceJet fight (note that they refuse to buy you a ticket on any other airline) which is usually the next day and forces you to either pay for an additional hotel night out of pocket or lose a night that you had already paid for. They don't even offer to make the seat selection free after forcing you to change your plans completely. The additional 250 rupee charge is just a slap in the face after they tell you there is nothing they can do about completely disrupting your travel a day before you are supposed to leave. They are the worst Indian airline. Not only does SpiceJet not get you to your destination on time you're usually a day late.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Joshua Sommerfeld","United States","2013-11-22","I purchased 3 SpiceJet tickets to travel on weekends over the last 2 months. Every flight was either delayed more than 2.5 hours or flat-out cancelled and I have never been offered anything (other than an ""apology"") for my troubles. The first flight was delayed 3 hours due to mechanical issues. The second was cancelled 1 hour prior to departure with no warning due to mechanical issues on the inbound flight. They had no flights available until the following morning. Some passengers on the flight missed international connections the value of their international flights was forfeited and they had to pay hefty change fees. I took my refund and had to hire a driver who drove me 7 hours overnight. My flight tomorrow (Thurs afternoon) was cancelled due to mechanical issues. They couldn't find another plane so I will have to fly out Friday morning as it is the only flight available. They refused to put me on an Air India flight that was at the same time as my original flight. Their customer service is pathetic. I will never fly SpiceJet again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Stephen Reeds","United Kingdom","2013-08-06","Travelled for the first time with Singapore to New Zealand a very long trip. The cabin staff were excellent friendly helpful always ready to have a laugh. The food by and large was fine especially for Economy and the choice of Inflight entertainment was very good. The crew made what could have been a grisly experience into an enjoyable one. Seats were fairly cramped in economy.","","","Economy","","9.0","2.0","5.0","4.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Chen Haoming","Singapore","2013-08-04","SIN-HND-SIN. Both flights outbound and inbound were great cabin and toilets were clean crew members were friendly and in-flight entertainment system was awesome. Will definitely fly Singapore Airlines again good job and keep up the good work Singapore Airlines!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","P Bonfanti","United States","2013-06-25","On a recent round trip JFK to Johannesburg in Business class we found SAA to be excellent in every way. Business class seats are very good. Entertainment is more than any human could need and the cabin crew was professional and friendly. The Business class club in Johannesburg was OK if not outstanding. We were pleasantly surprised at the overall experience.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Du Preez","South Africa","2013-05-26","I am currently in Entebbe (Uganda) and awaiting to board the delayed flight SA161 to JNB. It was scheduled to take off at 07.25 in Uganda but we have been informed that it will only take off by 10am today (25 May 2013). My concern is that I have a connection flight to PE scheduled to take off from JNB by 13.10pm (SA417). My incoming flight will then literally arrive minutes before SA417 will depart for PE. I am therefore looking forward in anticipation to see how SAA will deal with and co-ordinate linking myself up with the flight to PE later today. If SAA can pull this one off without a passenger having to be inconvenienced it will be great. Time will tell as it is currently impossible to inquire about this at the Entebbe Airport and having cleared customs already.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","E Cloete","South Africa","2013-05-21","CPT-JNB return. Both flights on B737-800. Cabin crew very friendly. I sat at the emergency exit and cabin crew member explained what I should do in case of an emergency in a professional and friendly manner. IFE could use some work but I suppose its acceptable for a 1hr 45min flight. Food was great. Liked the announcements from the pilots they were regular and very informative. Both landings were greasers (smooth landings). SAA pilots are definitely amongst the best in the world. Overall a great experience and great value for money.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Weber","United States","2014-08-14","I heard last week that Southwest is the largest airline in the US now. Unfortunately I think their growth has resulted in decreased novelty and satisfaction. I do fly it on a regular basis because they service MDW from LAX but I find that the amount of space for seats is poor the wifi is the worst that I have found in the market in recent years (I work a lot on planes and SW wifi is very very slow). It is not worth looking at inflight snacks as the quality is so poor. It is now just an airline with less than average amenities.","","","Economy","","4.0","2.0","4.0","1.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Brenda Yates","United States","2014-08-11","I recently traveled from Louisville to Orlando no problems the flight was very smooth no problems with the luggage and arrived in Orlando thirty minutes ahead of schedule. The flight home went very smooth also no problems at all overall I was very pleased and plan on using Southwest again.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Connolly Karen","United Kingdom","2014-08-08","We recently travelled from Burbank to Denver. This is the worst airline I have travelled with. The flight attendants were rude too with bad attitudes. This airline also allow full size cases on board instead of the usual hand luggage resulting in those with genuine hand luggage to force under a seat which resulted in cramped seating and no leg room. Thank goodness the flight was only 2 hours 20 minutes which was long enough in those conditions. They also don't allocate seating resulting in a free for all.","","","Economy","","","3.0","1.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rajat Sharma","Canada","2015-07-27","Well, (on July 22, 2015) like everyone else I googled the cheap one way airline fares from New York to Chicago for my father for this weekend (July 24-26). Other airlines were priced for at least $200. Then I found this secret gem. Yes, it did seem suspicious. The price on their website was $73. We were about to book it. Then I started going through the booking process. A few steps later I found out they are going charge me $35 for a carry-on. Well, that totaled to $108. It was still better than other flights. I went a little further. Then they say that they would charge $10 for checking in and for boarding passes. I ended up booking it up for him. But, guess what? Today was his flight. He printed the tickets and boarding passes yesterday at home. Got to the airport on time today and his flight left 20 minutes in advance of the schedule. He got to Chicago earlier than he was supposed to be. I am just saying that yes maybe Spirit Airlines isn't that great and it might have some negative points. But, I think it still has some hope. As for the first experience, I will give it a 10.","","Solo Leisure","Economy","New York to Chicago","10.0","4.0","5.0","4.0","","5.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Griesemer","United States","2015-07-25","The ""lower fee"" quickly surpasses competitors once you check a bag, pay for a cup of coffee or add any of the other options. But my real objection is the 35-40 minute wait for baggage upon landing. They charge for carry on, so you don't really have a lower cost option. Hey Spirit - how about hiring some personnel to actually allow me to leave the airport within an hour of my scheduled arrival time? Not flying you again - at least the others treat me with some minimal human respect.","A320","FamilyLeisure","Economy","LAX to Houston","3.0","1.0","3.0","1.0","1.0","1.0","1.0","2.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Ramesh Sreedhar","India","2013-10-09","PNQ to MAA return. The experience was pretty bad. The airline advises customers to arrive 2 hrs before scheduled departure we arrived 1 hr 45 mins prior to departure and the check-in counter was closed. There was nobody at the Spicejet counter. Had to wait 30 mins. Then told that the flight was delayed by 1 hr due to the aircraft from Delhi arriving late. When we asked for a single row seating at the front they told us that we would be charged 500 rupees per person for the front row. Had to forcefully opt for second last row seat. The flight arrived departed on time the aircraft was fairly okay the interiors and the night lighting was great but overall not a good trip - expected lot more from Spicejet.","","","Economy","","4.0","4.0","4.0","0.0","0.0","","","2.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","K Prashanth","India","2013-09-18","BLR-DEL and back. The onward flight was Monday early morning flight - full. It was a pleasant trip. right on time. Check in was smooth. Return flight was Tuesday afternoon. Pretty much empty (40% load I guess). Had the whole row to myself. Smooth check in. On time flight. Would definitely like to travel again with them.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","B Redinger","Australia","2013-08-04","Used SQ for our trip to Vietnam. Lived up to their reputation on all 4 flights. A380 on the 2 longer sectors which was a comfortable journey and found seats and legroom both ok. Older B777/200 on shorter flights which are showing some age but are very well maintained. Food was plentiful and actually quite nice for airline food. Plenty to drink and regular drink runs carried out. IFE had plenty of variety to keep us amused. Crew members polite and friendly. A little more expensive than some other carriers but well worth it for the little extra we paid. Overall would recommend and will always be our first option providing price is reasonable.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","P Black","Australia","2013-07-31","Business Class Sydney - Singapore - Delhi / Mumbai - Singapore - Brisbane. Sydney to Singapore was the only leg which had the newer style business class seats (which are good) although in seat power was not working for the entire duration of the flight. Each of the other legs were on dated planes with the older style business seats (not so great). Of particular concern was the Singapore - Brisbane flight where the seat and its surrounds were visibly dirty. My biggest gripe was the Mumbai - Singapore night time flight. Upon boarding the crew handed out menus and asked if I wanted to be disturbed to eat dinner - which I did after the atrocious Mumbai lounge experience (standing room only). Sure enough I fall asleep and wake up when tables are being set for dinner - I request my meal only to be told that they hadn't heated anything for me so I would just have to wait until after they had served everyone else. No offer of a drink or anything from the crew. Being a late night flight the idea of starting dinner 45 minutes after everyone else was not good. I ended up having to ask the crew to give me a bread roll and that the only food I got! Will never fly again.","","","Business Class","","1.0","3.0","1.0","2.0","3.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Shatten","Australia","2013-07-28","We flew on 4 long-haul legs in June and July business class. Service was friendly and efficient throughout. The meals were well-considered: light dishes were available for every meal plenty to eat and drink. The seats however were not to our satisfaction. There's heaps of room but the back of the seat is straight and the headrest pushes your head forward. The recline angle is small and the adjustable footrest is useless. There is a footstool but I am 173cm tall (5' 8"") and it was too far away for me to use comfortably. So I spent much of the time trying to find a comfortable sitting position. The seat converts to a flat bed and in this position it is fine for sleeping. SIA uses other airlines' lounges in many airports. I hope they don't use United again because their lounge in Melbourne hasn't been updated since discos were fashionable. (SIA's lounge in MEL was being renovated).","","","Business Class","","7.0","2.0","4.0","4.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","G Ames","Australia","2013-05-19","Flew PER-JNB return on A340 and was appalled by this service. In flight entertainment was almost non existent. Channels were interfering with one another so nothing made sense. Food was poor and on the way to JNB it was cold. Will avoid flying SAA in the future regardless of the cost.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Adam McLane","United States","2013-05-19","JFK-JNB return. This was my first long haul flight and first trip to Africa. (Many transatlantic flights though) I found everything about the trip to be professional and meeting my expectations. The seats reclined sufficiently for the level of service. Food and food options were good. Lots of snacks good portion sizes etc. The wine was decent and did the trick. The in-flight entertainment really helped pass the time. I watched more TV and movies on those two flights than I've watched in months. I was pleasantly surprised by the friendliness of the flight attendants. The return flight was only about 40% full so I was able to fully lay down and sleep 10+ hours straight. An overall great experience I'd fly with them again.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Olsson","Australia","2013-05-16","Domestic flight CPT-JNB was fine - good staff decent plane no hassles. Be aware though that passengers bring enormous amounts of hand luggage - big bags or multiple bags (I even saw two guys who each had a medium-sized box in addition to their carry-on bags. All the bins were full when there were still 20 people left to board.","","","Economy","","7.0","3.0","5.0","3.0","2.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Paul Brylinski","United States","2014-08-08","85 boy Scouts took flight 63 on 8/2/14. All staff were so pleasant and went around 3 times to make sure we were good with drinks. That was really impressive. They were so kind and even let us know our gates for connecting flights. Nice job! Everything was great.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Jake Davidson","United States","2014-08-08","Currently on board the plane traveling from Chicago to San Diego using the wifi I purchased for a whopping $8.00. Aside from being able to access a few sites on my iPad (ironically this is one of them) the wifi enabled me to do virtually nothing. I could not open my Netflix/HBO app because they were incapable of connecting to the network so I tried their respective online websites to access my media. Once again the websites were unable to load due to the wifi and I found myself soon discovering more and more entertainment related websites/apps (games/music/etc.) were unable to load. Apparently their definition of wifi limits you to reading Wikipedia articles and twiddling your thumbs while you constantly refresh pages. Needless to say I will not be making this purchasing mistake again however I will be traveling Southwest again in my future as they are still by far the best bang for your buck!","","","Economy","","5.0","4.0","4.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Matthew Zhang","United States","2014-08-08","I booked a trip to fly from Houston to Lubbock with a stop in Austin. The flight went smoothly from Houston to Austin in Austin I had a 2 hour stopover until my flight to Lubbock I fell asleep and missed my flight and when I went to the gate agent saying that I missed my flight she just shrugged and showed me two boarding passes and said I could get on a flight to Lubbock via Dallas I accepted and she gave me the boarding pass. The flight to Dallas kept getting delayed because of thunderstorms in Dallas. I finally got to Lubbock at 10.50. The next morning I went on Southwest.com and went to see if my points had posted I found out they didn't so I called Southwest and they told me that I didn't receive my points because I missed my original flight. I will never fly Southwest again because they have terrible service.","","","Economy","","1.0","2.0","1.0","2.0","","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Brendan M Brown","United States","2015-07-25","I have flown Spirit before numerous times, and have always tried to stay positive when I continuously heard people saying they will never fly the airline again. This trip with my wife to Las Vegas was the straw that broke the camel's back. To get things started, they emailed to let us know our outgoing flight was delayed very early. The flight was scheduled to leave at about 8 pm and they emailed around 1 pm informing us of the delay. Since we live about 90 minutes from the airport, we moved our day's plans back a bit, only to have them email us 5 more times eventually telling us the flight was almost back to the same time originally scheduled. Then when we got to the airport, the flight was delayed about 6 more times. We were supposed to arrive in Las Vegas around 10 am but ended up getting there around 1.30 am. It was a joke. Then came the good part, our return flight was supposed to leave around midnight on a Saturday. My wife had a very unfortunate medical emergency, and there was no way we could even think about the flight when there were so many unknowns. As soon as she became stable Sunday morning, I immediately called Spirit and was put on hold for 45 minutes. After this ridiculousness, the phone began ringing but instead of someone addressing my concerns, I was hung up on. We had no choice but to go online and book flights back with another airline, as she had to be at orientation for a new position that Monday. When I finally got a response from Spirit (about 10 days later via email), it was simply stated that their policy does not permit any refunds or vouchers, but I was assured my concerns would be relayed to another department. You get what you pay for, well actually you don't even get that with Spirit!","","Couple Leisure","Economy","BWI to Las Vegas","1.0","1.0","2.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nekema Sinquefield","United States","2015-07-24","Upon boarding, we were told it would be a 15 minute delay. Then after 15 minutes another 20 minute delay. Then after that it would be a 3 hour delay because of mechanical problems. The customer service rep did not know if we could get a refund, or hotel. After 4 hours (around 6pm) they told us the flight was canceled. We heard 6 different stories. Finally told to go back to the main check in and rebook. Well by the time we got to main check in all of the flights for that day and the next day were booked. It took almost 6 hours of being in line before we were served. This was Sunday. So it was a chance we couldnt get another flight with Spirit until Tuesday or Wednesday. At 1am I was booked on a 6.15 am flight with another airline. Also, I had to pay $55.00 for a carry on with Spirit? That was my first and last time to book with this airline. From what I was told, the plane seats are small and you pay for your water, juice and soda. I know mechanical issues happen but with not enough planes to accomodate for the stranded, its not good.","","Solo Leisure","Economy","LA to Houston ","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Marion Fernandez","India","2013-09-10","My husband and I flew SpiceJet and I must say it was an overall bad experience. Flight was booked for 10.30 am and at first the flight was delayed to 12.20 pm after which I received a call stating the flight had been further delayed to 1.50pm. I fail to understand why there was a 3.5 hour delay. The staff at the counters did not offer any solution apart from the manager whom we contacted at the end.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Kurt G Andersen","Norway","2013-07-21","I travelled 4 domestic flights with Spicejet November 2012 Delhi - Varanasi Varanasi - Delhi Delhi - Goa and Goa - Delhi. All 4 flights were delayed from 30 minutes to more than one hour. This made reaching connecting flight very difficult and I almost missed a flight back home to Europe because of that. I pre-ordered food on all this flight and got the same meal every time. Once the meal was delivered just a few minutes before the preparing for landing instructions came. So in fact I hadn't time to finish my meal. Altogether my experiences with Spicejet were negative.","","","Economy","","4.0","4.0","3.0","3.0","0.0","","","2.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Fletcher","United Kingdom","2013-07-24","LHR-SIN and return on A380. Flight from LHR was on time and all expected services on board. Economy seat in the main cabin on this leg of the flight was reasonable but a little cramped when compared to other airlines. Meal and beverage service was ok but ran out of choice for meal. Entertainment service was excellent. On the return leg with seat in upper deck felt slightly less cramped but seats not the most comfortable for long haul flight. Meal and beverage service was good. Entertainment system was ok programming constantly jerked and froze but was viewable. The disappointment with the flights was the baggage allowance which was small at 20kg when compared with other airlines which offer 32kg.","","","Economy","","5.0","2.0","5.0","3.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Dalton Steve","Australia","2013-07-24","Recent return Perth - Singapore - (Munich) - Manchester economy. All flights on time exit seats on all flights good food and drinks as required. Excellent / helpful staff. What more could you really ask good old fashioned economy long may it continue. The 777's are showing age somewhat.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Chan-Tidemann","United States","2013-05-14","When attempting to travel to Cape Town from New York City for Cape Town Jazz Festival flight got cancelled due to engine failure. Took 3.5 hrs to get rebooked onto an Emirates Flight departing 12 hrs later which would have 8 hr layover in Dubai. Got day rooms at JFK after some discussion. When returning to airport to check into Emirates flight we were told SAA had never made the reservation in the system there would be no meals and there was no connection out of Dubai. We went home. As compensation they ""offered"" us 25% off a new ticket.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Amayun","Benin","2013-05-12","May 3 SA 083 COO-JNB Economy. SAA offer the only direct flights between COO and JNB twice a week. Tried checking in online but the response from the system was always ""error - We could not find that reservation"". Even called the SAA office to get it corrected but did not get any relief. Fortunately there was no problem checking in at the airport. Delayed on take-off for about one hour. Not a single word of explanation or apology came from the crew. Aircraft was Airbus 319 and the flight was full. The food was meagre and awful - almost inedible. Again delayed taking off after the stopover in Pointe Noire it was already dark when we arrived in Johannesburg making me miss my meeting of the evening. Only on arrival at OR Tambo airport that someone apologized for the delay. When the aircraft had parked at the terminal they could not get the gangway to open and we had to wait some more. Mechanics were called but still they could not open it. The buses came to the rescue to take us to the terminal. We had to descend down the stairs with all our hand luggage. With all the above missteps it was a disappointing experience. I did not find any reason for assigning four stars to this airline.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","W Morgan","United States","2013-04-28","EZE-JNB-CPT-JNB-EZE. Business Class. Airbus A340-300. Remains a solid product with a friendly professional crew. Seats: comfortable enough suggest centre aisle. Good duvet and real feather pillow so able to get some sleep. Meals: excellent quality for airline food and adequate portions and complementing wines. Movies: Did JFK-JNB-JFK in the same month so I was hard pressed by the end of March but it is a good on demand system. Value for money: SAA has monopoly on the routes to South America from SA so they can and do charge what they like. Worst Part: SAA continues to use low grade cheap instant coffee in Business class which is not acceptable when so much attention has been paid to other aspects of the product. Additionally JNB-EZE is day time flying during comparatively 'normal' hours either side of the south Atlantic yet SAA insists on blacking out the cabin with all window shades down. 11 hours is too long to sit in artificial blackout especially since I have never been in SA226/7 when Business class is more than half empty. Rows 15/16 in their own 'cabin' are very nice to sit in if the crew are not using it as a bedroom.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Diana Masse","United States","2014-08-08","Due to a family emergency I was forced to fly SW again on Sunday August 3rd (even after I promised myself never again after 3 other bad experiences in SW). My first flight went out okay but the connection in Baltimore was awful. First they asked for 3 volunteers to trade their seats for $300 vouchers due to SW oversold the flight. After we finally boarded the plane the captain announces a mechanical malfunction so we all had to deplaned. They began lying to people in order to keep them calmed. after they decided that each flight should go in 2 different groups (Orlando and Raleigh) Another hour passed and we were still don't know the real reason we couldn't board a 2nd plane .Two hrs later they decided to switch gates again and telling us that because plane #2 also had a mechanical problem we have to now board plane #3! All of the sudden they announced that the two initial flights became one again what a mess! I finally arrived to my emergency 3 hrs later.","","","Economy","","","2.0","2.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","N Allen","United States","2014-08-03","It is too bad the people that seem to post on the web are the ones that have had poor experiences. I fly almost weekly on Southwest for the last 6 years. It is with trepidation that I fly other airlines as you never know what you are going to get-especially Delta. The customer service is second to none and the seats are always roomy and predictable. Unless you need the extra leg room such as an exit row if you check in at the 24 hour mark or pay the low fee to board early you have a large selection of seats. Rarely are they late. The staff are empowered to solve customer issues and do so readily. Airline tickets are easy to change and credit refund with no fees. Plus there is no baggage fee for the first 2 bags and their pricing is competitive. Airline miles are so easy to use including international. This airline develops trust based on their reliability and customer service. Definitely a loyal fan and steady customer!","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Michael Giordao","United States","2014-08-03","Flight 4111 on 7/26 and 3371 on 7/31. This airline not only messed up my flight down to Florida but also messed up my flight back home this is the worst airline choice you can possibly have if you decide to book a flight make sure you book it for the earliest possible time because you won't end up on a plane until the middle of the night anyways. This is such a terrible airline.","","","Economy","","","3.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Will Henschel","United States","2015-07-24","I decided to go with Spirit because of the price and didn't realize all the fees. You have to pay for everything, even water. The flight was late going out. We waited for our luggage for about an hour. On the return trip plane was late again. On arrival we sat at the terminal for half hour because their contractors to unload the plane were not there. Again we waited almost an hour for the luggage. ","","Couple Leisure","","Detroit to CR","1.0","2.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tamera Williams","United States","2015-07-23","Our flight was delayed and we missed our connection. The next flight they could get us on was two days later and they refused to pay for our hotel or the costs of the layover. Being working adults we were forced to book and pay for new flights home with another airline for the following day, pay for hotel and additional dog care and miss a day of work. When we asked why they couldn't help us they said they could lose their jobs. What about our jobs? No regard for their customers. ","","Couple Leisure","Economy","San diego to Costa rica","1.0","1.0","1.0","","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","M Thakkar","United Arab Emirates","2013-07-17","Boeing 737-800 from BLR to BOM. Boarding completed in record time and departure on time. Cabin crew welcoming and efficient in providing water to all passengers on a flight that wasn't quite full. Kudos to cockpit crew for a smooth take-off climb cruise descent and landing in somewhat perilous conditions (heavy rains). Plenty of legroom and well-spaced-out seats on board with ample reading in the in-flight magazine. Disappointing that the airline does not stock a few extra hot meals for those who didn't pre-order them. SpiceJet is well-placed and commendable for its extremely cost-efficient yet never lacking in any aspect of low-cost service.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Atharva Naik","India","2013-05-01","B737-900ER of SpiceJet which was one of their newest aircraft. My destination was Goa. Our boarding started 15 minutes prior to departure and there was a mess with the stamp on my boarding pass. So we had to go back to the security check area and get a stamp on - ground staff was polite and they had the bus waiting for us. We took off from Mumbai relatively on time and reached Goa in 45 minutes contrary time given by airline which was 1h 05m. I found the seat comfortable with enough legroom. We didn't buy food in-flight for a 45 min flight. The staff of SpiceJet was most polite I have seen.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Daniel Harrison","United Kingdom","2013-07-24","Third time I have flown Singapore Airlines from Heathrow Intl to Changi Intl. My overall experience with them has always been satisfactory or above however there are a few issues. The appearance of the cabin is exceptional. Pleasant settings with artwork and during the festive season decorations above windows. I find the seats to be quite comfortable and have plenty of leg space in front of me. Staff are happy to help and are very pleasant. Now the negatives: I find compared with Qantas the in flight entertainment system to be limited. Generally there isn't a great deal of movies to choose from and the TV series they offer are rarely complete series only offering a few episodes. The food isn't that great if you're not a fan of eastern cuisine just wish they would offer a western option every now and then. Overall I would say its a close call between Qantas and SQ for economy and would say Qantas has the edge.","","","Economy","","7.0","4.0","5.0","1.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Charles Kennedy","United Kingdom","2013-07-22","LHR-SIN. I couldn't book the open-jaw route I wanted on SQ's awful website so booked it as a codeshare with Virgin Atlantic which made online check-in impossible - VS site said the operating airline was someone else and SQ said the booking had been made through a different airline. I phoned VS and they were worse than useless SQ at least sympathised and the gent I spoke to said he would send a message to LHR requesting the seat I was hoping for. I was one of the last to check-in and indeed a window on the left had been saved for me so kudos for that. Boarding was OK although the cabin crew in my area didn't speak much English which complicated some pax requests for reseating. First meal service was OK lots of movies but not many good ones seat comfortable and managed some sleep. One reason I booked SQ was to enjoy an Asian style breakfast so you can imagine my frustration that despite distributing a lavish eight page printed menu to economy passengers which included three breakfast options (including a tasty-sounding pork and noodles exactly what I'd had in mind) they were only able to offer ""chicken sausage with frittata"" which was as disgusting as it sounds. Arrived on time and customs and baggage claim was pretty quick. Beyond being deposited at the destination safely and on time SQ fell short of expectations. Will not go out of my way to fly them again.","","","Economy","","3.0","4.0","2.0","1.0","3.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Stephen Yates","Australia","2013-07-22","SQ232 30 JUNE SYD - SINGAPORE SQ366 1ST JULY SINGAPORE - ROME. Economy was ordinary on my flight Sydney to Rome. Sound quality from the headphones awful seat recline was terrible and the flight attendants gave dagger looks if you wanted a drink throughout the flight if it wasn't during meal service.","","","Economy","","3.0","1.0","2.0","3.0","2.0","","","4.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Lars Gaebler","Thailand","2013-04-24","HKG-JNB-WVB and back two weeks later LVI-JNB-HKG. Long Haul flights from and to HKG were on time. SAA connect operates to WVB and we got delayed by 1 hour due to technical defect. Have never experienced that the pilot would come to departure hall and explain about the delay and later gave a very detailed explanation before take off. Well done. Food was alright nothing special really same with IFE. Very quiet flight. Contacted Call Centre for seat reservation which was carried out promptly.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Heinrich","Australia","2013-04-23","Booked on Flight 359 from Jo'burg to Cape Town on 12 April 2013. One of our bags was the last off Flight 7701 from Sydney even though it was tagged ""Business"". Staff at the desks were more interested in chatting to each other than booking us through to the Cape Town flight. Finally joined other people at the boarding gate only to be told a couple of minutes later that the gate was being closed leaving 28 of us stranded there! Had to head downstairs again to find another flight which ended up being 3 hours later even though our luggage left on the original flight.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Thomson","New Zealand","2013-04-21","Onboard an international flight (Cape Town to New Zealand). Just before Johannesburg we were diverted to Bloemfontein ""due to bad weather"". We had to wait 3+ hours for the plane to be refuelled - in which we did not get much updates or any food or water! Then majority of people on the plane missed their connecting flights. When we were finally on our way back to Johannesburg we were told that the ground staff will meet us and tell us exactly where to go. But there were no ground staff meeting us instead we had to run up and down (with a baby) to find out where to go. Hours later someone finally helped us and we were put up in a hotel for the night. We were told to go back to the airport the next morning to re-book our connecting flights which we did. The worst service I have experienced especially travelling with a baby. Not recommended to anyone travelling with kids.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Schmit","United States","2014-07-29","FLL to MSP and return. Staff must've taken how to not smile and treat everyone like cattle as part of their classes because on every flight we took (there were 4 total for the round trip) all attendants were almost disgruntled employees. They looked like they ""had"" to be there. An elderly woman who couldn't sit with her young grandchild who was very nervous about that (because of their no assigned seats policy) was delighted when another customer volunteered to switch seats with her before they even started the seat belt instructions and the first flight attendant reprimanded them and then I saw her tell the second attendant who rolled her eyes. Come on that made the flight more enjoyable for everyone plus what was the big deal to them? Our soft drinks took almost the whole flight to get to us and then they ask for your garbage right after you start drinking it. The seats are comfortable enough but there is no perks to paying the extra $12 a ticket for the early bird check in unless you are just partial to a window seat. I got A30-36 boarding most times which is after the first A group picks all the leg room seats. The only thing I like is that you can control whether or not you sit in front of kids if you don't want to you find a seat in front of adults already sitting.","","","Economy","","4.0","4.0","1.0","2.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Stephanie Wilson","United States","2014-07-29","My husband took a flight to go to a funeral in Charlotte NC this past month. The flight down was fine the flight back however was a nightmare! They canceled the flight with no prior warning and did nothing to help their passengers from being stranded in the airport. In fact the customer service representative was horrendous. When I called to try to fix the problem she not only had no sympathy for the stress they were causing their customers but she also laughed at me when I was voicing my concerns about the fact that the only flight she was offering us was for Wednesday and his original flight was for Monday. The only solution she had was either take the Wednesday flight and figure out a place to stay for 2 nights or they will refund our ticket price (not the fees included with the ticket) and we were tasked with finding another flight with a different airline to get home. Southwest has no issue with leaving their customers stranded in an airport with no alternative plan than to find your own way home. I would never recommend them as they dont care about their customer experience at all and refuse to respond to complaints.","","","Economy","","","2.0","1.0","2.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","LaCoille Morse","United States","2014-07-27","Went on vacation July 9-18. Flight out to Denver was ok - nothing special. Seats were very cramped. Flight 2068 back from Denver to Boston was horrible! To start flight was delayed twice. We were a party of 4 sitting all the way in the back. From the time we got in the air until about three quarters of the way through the flight the two female flight attendants and one male flight attendant were just horrible. When one of the females came around asking for beverage requests I asked for a coffee. Everyone in my party received their drink except me no coffee. But it got worse! After drinks were served these three attendants proceeded to stand in the back by the bathroom and galley and talk and laugh extremely loudly with no regard whatsoever for all of us in the back of the plane including two toddlers who were trying to sleep. They kept up their loud talking and shrieking laughter for over an hour. It was absolutely horrible and disrespectful. I will never fly Southwest again.","","","Economy","","1.0","1.0","1.0","3.0","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gladys Morales","United States","2015-07-23","We were delayed because of ""bad weather"" yet we arrived at PR and asked several of the other airlines if they had to cancel flights and all answered no! Spirit charges $50 per suitcase - the highest of all. Because of our delay we missed our connecting flight which left us at the airport for over 6 hours, with a cancer patient and weren't even given the courtesy of a bottle of water. It has now been 3 days from travel date and our baggage is missing and there is no accountability for them. It is much cheaper to use any other airlines in the long run.","","FamilyLeisure","Economy","Chicago to Puerto Rico","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dawn Nero","United States","2015-07-23","I was delayed 4 times on my original flight. We were supposed to leave at 7.35pm and arrive in Los Angles by 10.45pm. We were delayed 3 times and we were finally able to board plane at 11.00pm. We were then told to un-board plane and that the flight had been canceled, all they could say over a loud speaker. Between retrieving your luggage and standing in a line wrapped around the airport, it took approx 4 hours. I was traveling with 2 small children and this was totally unacceptable. They then gave me a flight for the next day for 7.35pm! When I arrived on time for this flight it was again delayed 3 more times and we didn't end up leaving the airfield until 10.00pm that night! ","","FamilyLeisure","Economy","Loss Angeles to Las Vegas","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","S Menon","India","2013-03-25","Round trip from Chennai to Hyderabad. Morning departure from Chennai. The boarding was complete 20 minutes before scheduled departure time and then we had to wait for close to 30 mins for a piece of cargo to arrive from another location. The captain was prompt enough to explain the reason for the delay hence there was no confusion. Clean aircraft with attentive cabin crew. Return flight at night was delayed 2 hours but was informed about the same in the afternoon through a text message which I think is a positive step. The flight to Chennai was operated by an all women crew which I think is a first as far as the low cost airlines in India are concerned. Overall good experience.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Manika Verma","India","2013-03-13","Very bad customer service. Flight delayed 30 mins initially then 1 hour 2 hours 3 hours and it went on and on. The cancellation was not allowed by the customer service because apparently their systems were not update with the reality on the airport. Stranded at Chennai airport for 8 hours and tried to change it but was disregarded by the staff. Being economical does not mean that you start ignoring passengers who are asking you legible valid questions as and when you feel like.","","","Economy","","","3.0","2.0","3.0","0.0","","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Debaditya Haldar","India","2013-02-18","BOM-CCU-BOM. The flights were on-time each way. Cabin crew were warm and friendly. Have travelled Spicejet earlier as well and was impressed to see the improvements they have made over the years. The only issue I had was on my BOM-CCU flight where the leg space was inadequate. However the flight from CCU-BOM was excellent.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","W Coulton","Australia","2013-07-22","Perth-Singapore-Perth in economy on refitted regional 777-200. Aircraft interior in excellent condition. Legroom was quite acceptable for what is only a 5+ hour flight. Flights in each direction were a breakfast time departure and we found the food to be very good with both the Western and Asian selections filling and tasty. Flights pretty much ran to time on departure and both arrived early. The onboard service was excellent on both flights with genuine smiles and attention. Just like the SQ of old. Happy to fly with them again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Jason Kinder","Canada","2013-07-21","SQ25 from JFK to FRA on July 11 - A380 upper deck economy superb 2-4-2 vs 3-4-3 on main deck window seat - plenty of storage legroom fine (and I'm over 6ft) service very attentive and great menu selection for food/drinks. Nice and quiet for sleeping upstairs too. Hadn't flown SQ in 7yrs nothing different. Same solid airline that understands what good service is and how to deliver it. Surprised to read negative reviews about how they've dropped no evidence on that night.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","V Naidoo","Australia","2013-07-17","BCN to SIN (SQ 377) and SIN to BNE (SQ 235) on the B777-300ER and A330-300 respectively. Both flights were consistent in terms of food quality seat comfort and service. All of which were exceptional especially when compared to other leading airlines. The IFE was also commendable - updated with the latest movies and very user friendly.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","U Günther","Switzerland","2013-04-16","Flew Windhoek to Johannesburg. Flight was full and airline upgraded many people from Economy into business - to the effect that the entire C class was completely full. It felt crowded like in Y class. Not very pleasant for people that paid for the fare. Flight attendants very friendly and efficient and food was good though.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Hoch","United States","2013-04-01","We flew to Johannesburg from JFK. Plenty of room in economy as compared with US airlines The food and service were excellent. Less leg room on the Jo'burg-Cape Town short flight but full service meal and good FA service. Return to Jo'burg about the same. The flight back to JFK was wonderful again. Goof IFE great food and service.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Williams","Australia","2013-03-27","JNB-PER in economy. Reasonable flight not comfortable but no worse than most economy flights. Staff pleasant enough. Food very poor and breakfast unpleasant. Eat before you get on board. Nothing to particularly recommend it except this is the only flight on this route.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Batchelor","United States","2014-07-27","Burbank-Phoenix SWA286. Phoenix-Buffalo SWA197. July 17th. My first time flying Southwest and I was very impressed. Customer Service was the best I have seen and I have been on United Delta American etc. I was flying from Burbank to Buffalo via Phoenix and the first flight was 15 minutes early and the 2nd flight was right on time! I read a lot of people on here do not like the seating policy I honestly love it it is very simple and you choose which seat you want and Southwest is known for being the quickest airline for planing and deplaning. Flight attendants were very nice I liked the humor they used for their announcements. You have complimentary non- alcoholic drinks and they give you a bag of peanuts and pretzels. All in all I would recommend Southwest.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Roberts","United States","2014-07-17","When and if Southwest changes its seating policy I will consider flying it again. Unfortunately is pretty much the only airline that flies to ISP but I hate the seating policy so much that for my upcoming trip I will fly into JFK and take a shuttle. SW likes to say that its seating policy is freedom of choice choose any seat you want but that is not true. There is a hierarchy for seating which they charge extra for and then after paying all these extra fees you could still wind up with a lousy seat. We paid extra and were able to snag bulkhead but not exit row for the first leg of our trip because those were taken by mostly short people who don't need the leg room but who had boarded first. Then we had to change planes. Unfortunately the connecting flight originated from somewhere else and the plane was already half full so not only could we not get any leg room but we couldn't even sit together. Paying extra for better boarding is like playing roulette you take your chances and the odds are against you. I'd rather pay extra to choose my seat and know that it is guaranteed. The whole boarding process is so stressful because some people are pushing to get ahead of other people and everyone is rushing to grab the seat they want not knowing if they are going to be out of luck or not. Then after you get your seat the flight attendants are trying to get people to volunteer to give it up so a family can sit together. The whole thing is absurd. On top of all of this their prices are often not the lowest. I can fly into JFK pay extra for premium seating and afford a shuttle for what a Southwest flight to ISP costs.","","","Economy","","","2.0","4.0","0.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Kvanvig","United States","2014-07-13","Our flight from Orlando to Denver was full. I checked in about 23 hours before departure and got group C boarding passes. They want you to buy the automatic check in so they can get extra money out of you. My wife and I had to sit about 6 rows apart. The return flight was delayed 1.5 hours and when we tried to switch to an earlier flight they wanted $347 to change so we waited. This flight we checked in for when we arrived at the airport and got group C again. Flight was full but we at least got seats across the aisle from each other. I'm done flying Southwest I would rather have assigned seating even if I have to pay a bit more. I don't know why the flight was delayed in Denver never got an explanation. Too many pre-boarders families etc. that your boarding pass doesn't really mean anything anyway.","","","Economy","","","2.0","3.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Rogge","United States","2015-07-22","""We apologize."" ""We're sorry."" Two simple phrases that acknowledge that while some things are beyond control an airline can still sympathize with the repercussions to their paying customers. Spirit seems to not have 'sorry' and 'apologize' in their vocabulary. Instead, during a very orderly and calm boarding process we were treated to the gate attendant screaming at us saying she ""wasn't going to have any mess or pushing or choking because she didn't want to deal with it."" Then when we board the plane we're informed that ""we should just be grateful that the plane is flying at all, because it didn't have to."" The other less expensive carriers out there manage to display good service and have friendly staff. We, the airlines' customers have choices - and my personal choice will be to never fly Spirit again. ","","Business","Economy","Minneapolis to Houston","1.0","2.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ann O'Connor","United States","2015-07-22","This is the worst airline in the system. There is no customer service. The flight was delayed an hour with no notice. They charge for everything - seats to luggage to water. We were squeezed on the plane. The flight attendant made a joke of shutting down equipment before take off. Even the signs don't look professional, they look like a child created them. While I am sure they are trying to appeal to a younger buyer, the chosen look of the web site and also signage looks like a video game. you a try, never again. It sound like most people that have given you a try are done too.","","Solo Leisure","Economy","Atlanta to Philadelphia","1.0","1.0","1.0","","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","S Shetty","India","2013-01-24","21-01-2013 BOM-COK Boeing 737. The check-in procedure was quite disorganised with the longest possible line for any airline I could see at Bombay. Their website says you cannot do web check-in if you need to check in baggage. For an early morning flight this rule makes you leave home at least half an hour before other airlines. Staff allotted me an aisle seat in the non-reclining row before exit without informing me since I am relatively tall the leg space was quite insufficient the only reason to be thankful was the gentleman in front of me did not recline his seat. Overall have had better experiences on other Indian budget airlines like Indigo. Staff are good but could do with some more training. Would I fly this airline again - perhaps but the price will need to be good to consider this alternative.","","","Economy","","4.0","2.0","3.0","0.0","0.0","","","3.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","R Marsh","United Kingdom","2012-12-20","Mumbai to Goa and back. Good airline which was on time. Food to buy on board. Free checked luggage allowance.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Nirmal Sasilatha","United Arab Emirates","2012-12-20","Colombo (CMB) to Chennai (MAA). Aircraft used was Bombardier Q400 with a flying time of around 1 hrs 40 mins. The aircraft was clean and new. Check-in and boarding was smooth and efficient. Very comfortable flight. Overall a good experience.","","","Economy","","10.0","5.0","3.0","0.0","0.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Sue Carter","Australia","2013-07-15","MEL-SIN return. Usually travel Business Class but tried Economy on this short trip. Overall impression was pretty good. Both flights were almost full but the crews were friendly and helpful and food service was quite slow but quality of the food was reasonable. Had a strange experience with the inflight entertainment system on both flights an English Language film suddenly lapsed into a version dubbed into some oriental language. Eventually reset by repeated switches out of the video system. Selection of films etc was OK but not comparable to Emirates product. One criticism is that the IFE was switched off 40 minutes before landing on the Singapore leg (A380). On the return trip it was switched off 20 minutes before landing. Seems ungenerous and not my experience on other airlines. A FA on the Melbourne flight also asked me to remove my noise-cancelling headphones for landing - also a new experience! Online check-in was difficult because of website problems but managed it in the end and subsequent check-in at Melbourne was very quick. Unable to check-in online for return trip due to more website problems but the standard check-in system at Changi was just excellent. Better than some Business Class check-in processes in fact.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","V Naidoo","Australia","2013-07-15","BCN to SIN (SQ 377) on 14 July 2013. Flight was excellent from the food to the IFE to the flight attendants. The FA's were always on-hand for any requests and were super friendly (hard to find in many airlines theses days).","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Shah","Kenya","2013-03-26","Flew NBO - JNB - CPT - JNB - NBO in Business class. Excellent service on all fights with crew going out of their way to help. Food was always excellent as were drinks. The crew were chatty and suggested wine pairings with food. Check in luggage handling boarding etc. were all very good experiences. We had the 737's on 3 legs and A340-600 on JNB - CPT. The A340 is a very comfortable aircraft. Only downside is remote boarding and a huge jam at CPT waiting for luggage.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Derek Salter","South Africa","2013-03-25","CPT to JFK via JNB (6 March) and LHR to CPT via JNB (20 March). On time for all flights. Comfortable seats - good entertainment system. Flight to JFK lightly loaded so able to spread out - helpful given that it is a 16 hr flight. Others completely full. Check in staff very helpful. Staff on all fights excellent - pleasant food and regular visits to the cabin with drinks during night flights. Prices on the high side but well recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Campbell","United States","2014-07-13","SJC to PDX. I have never experienced such poor Customer Service in the 13 years I have been traveling with this airline. I have been getting the feeling that the service had lost its world renowned status for the last few years. I stayed with this airline for their frequency and on time performance. Despite having a huge incentive voucher from Alaska Airlines I will say that after this experience I have completely given up on Southwest Airlines as a competitor. I was greeted by a Customer Service Representative with a mouthful of French Fry! After being told that my flight was delayed four hours due to an earlier mechanical problem. I asked why I was not notified prior to my on time arrival at the airport? The representative said that due to operational irregularities there was no way of notifying passengers of the delay. After waiting four hours with no communication form Southwest employees an announcement was made. My flight was going to be canceled and we could all receive vouchers. The chaos that ensued was unreal. Before I knew what was happening there was a line of 100 plus passengers waiting to get vouchers. I opted to leave the airport and fly Alaska Airlines the next day.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Snyder","United States","2014-07-01","We planned a trip from Pittsburgh Airport to Memphis Airport (supposed to be a 4hr 45min trip). We were traveling with a 3 yr old. We arrived at Pittsburgh Airport with our flight scheduled to leave at 6.30pm when checking in they said that our flight was delayed due to bad weather and offered to move us to a flight leaving at 4.45pm we agreed and actually made it in time to board. Once it was our turn to board we were told our boarding passes were not valid and had to get out of line to go back to the lady at the boarding counter to receive new boarding tickets. We finally boarded the plane and eventually made it to our first lay-over at Chicago Airport. Ended up waiting at this airport for almost 5 hrs for our plane to arrive. Yet again when trying to board we handed the lady our boarding passes and she scanned them and was told they were invalid. Again we had to get out of line and wait until we were cleared by whomever she called about the matter. After finally getting on the plane we waited an additional 20 minutes for a passenger who for some reason or another was late. Finally we landed at Memphis Airport at 11.15pm an hour behind schedule and thank goodness our rental car place was kind enough to wait 20+ minutes after they closed at 11pm so we could get our rental we had reserved. I was hoping our flight home would be less eventful not so lucky! We arrived at Memphis Airport and things went smoothly (I had high hopes after this) we arrived at Orlando FL airport. Once we arrived at Orlando airport things went downhill. We almost immediately found out that our 4.15 flight to Pittsburgh was delayed due to ""weather"" and wouldn't be leaving until 6.45 pm. After trying to figure out a plan we called customer service at Southwest and was told that she didn't know why we were told that our flight was delayed due to weather in fact it had to make an emergency landing in Baltimore due to mechanical issues. 6 long hours later we finally took off around 7pm and arrived at Pittsburgh Airport 5 hrs behind schedule at 11.40pm. I can insure after this experience I will be flying with another airline!","","","Economy","","","4.0","3.0","4.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Wesley Lewis","United States","2014-07-01","Today when I showed at the airport I was informed that my flight would be late and that I had to be re-routed. This change puts me at my destination airport approximately 3 hours later than my original ticket. My wife and children now have to pick me up well past their normal bed time (our children are young). Additionally my boarding number is well past what I had checked in with for my original flight (instead of early B I'm now late C). I now have to wait at my departure airport 4.5 hours instead of my planned 1.5 hours. This type of customer handling is unacceptable. Southwest Airlines is supposed to be one of the top tier airlines in regards to customer satisfaction however my treatment today was truly unexpected. I should have been upgraded to business class seating (A1-A15) at least at a discounted price. Instead I was offered nothing for my inconveniences as well as my family's. I truly understand that things happen outside of Southwest's control but I think some concession should have been offered. This would have made me feel better. Instead I feel like Southwest's attitude towards it's passengers/customers is ""deal with it"" with a smile and a nod and a ""next customer please"" attitude.","","","Economy","","","3.0","1.0","0.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sheena McOuat","United States","2015-07-22","Spirit gave my husband and I gate passes to escort our 15, 11 and 10 year old to the gate. They also had the plane cleaned up and boarded quickly. They stewardess was so sweet to pre-board my children and my mother in law easily picked them up at the gate. When I had to go to the terminal for gate passes the agents were quick and efficient and polite. I will fly Spirit again.","","FamilyLeisure","Economy","DEN to Las Vegas","9.0","4.0","5.0","","","5.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Maverick Jones","United States","2015-07-22","Did not enjoy my trip. I've never had to pay for snacks on board. Also on my connecting flight, I had to combine my two carry-on bags into one or pay a 55 dollar fee. Seats were uncomfortable and I will never fly Spirit again. It's supposed to be an enjoyable experience not a guard my wallet all day experience.","","Couple Leisure","Economy","LAX to Atlanta","2.0","1.0","2.0","1.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Rishad Patell","India","2012-12-13","Goa to Hyderabad on a Bombardier. Nice aircraft. Flight was delayed but we were informed a few days prior. Overall good experience.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","3.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","B Dsouza","United States","2012-11-22","Less than 24 hours after I booked my ticket online I got a text message letting me know that the flight time had changed by 30 minutes. On the way to the airport I got another text message letting me know that my flight would be delayed by 30 minutes. I got to the airport and was told the delay would now be an hour. One hour later after the original departure time the plane didn't show up for another 30 minutes. The plane was small but clean and looked new. Bottled water was handed to everybody. Overall the flight was pleasant but the delays make the trip exhausting for I spent more than 4 hours at the airport. Also while it was nice they sent a text message it would have been nice if they sent an email. I'm not an Indian resident but got a local phone and realized I wouldn't have known about the flight changes if I didn't have a local phone.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","3.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Bardens","Germany","2013-07-14","FRA to JFK and back. I am a frequent traveller and have been on more than 25 airlines so far. But Singapore airlines always exceeds my expectations! They serve food in economy that could easily be served in business classes of other carriers. The entertainment system is just great and the legroom is good. The great attitude of the friendly crews gives you the feeling that you are welcome onboard and that it is a pleasure for them to make you feel comfortable. This was my second time on Singapore Airlines and definitely not the last one!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Peter Britain","Australia","2013-07-14","FRA-SIN and SIN-MEL in first. Excellent crews on both legs. Catering good the food seems always to be better out of Changi than out of Frankfurt in my opinion. Always a pleasure to fly SQ. Keep up the good work.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Mortimer","Australia","2013-07-14","LHR-SIN SIN-MEL. Great service from start to finish. The crew on the first leg were the most friendly and cheerful I've had on a flight even on a full flight and through very uncomfortable turbulence. The seats were good a little painful after 13 hours but the leg room (which is usually a major discomfort for me) was good for economy. Food was good not great but better than most. As with all airlines they need to make money but at least with Singapore Airlines you feel like a human being rather than cattle. Plus Changi airport is excellent which makes SA even more of a no brainier decision.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","K Pahkim","United States","2013-03-19","Business Class IAD-DKR-JNB. Very comfortable flights with the flat bed on A340-600. Flights arrived in DKR and JNB 45 minutes early! Crews were friendly and accommodating and the food service was excellent on each leg. SA have definitely made some improvements in the service area (although I know this can be hit or miss). Each main course had 4 options and there was more than enough food throughout the flight. Got plenty of bottled water and tea/coffee always piping hot!","","","Business Class","","8.0","5.0","4.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","G Kemp","Australia","2013-03-15","Flight PER - JNB return economy. Seats narrow poor leg room. Cabin crew on outward flight rude and extremely unhelpful return flight very good service. Meals were cold and plane was late leaving due to non arrival of meals ground staff were not available as it was the weekend we were informed.","","","Economy","","5.0","1.0","3.0","3.0","4.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Mark Russell","Australia","2013-03-07","Flew from Cape Town to Johannesburg. Check in at Cape Town unable to check luggage through to Sydney. Plane left 50 minutes late and had to wait 35 minutes for luggage in Johannesburg causing me to miss flight to Sydney. Ground staff and SAA help desk at Jo'burg all offered a ""I do not care attitude"". No help received or even offered. Last time I fly South African Airways.","","","Economy","","2.0","4.0","1.0","3.0","4.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Luke Bailey","United States","2014-07-01","Got delayed due to a maintenance issue with the plane. This happens of course but a few major issues. First they do not make announcements and let people know what is going on. It was past the scheduled departure time before they made any sort of announcement. All the announcement said was ""If you have connecting flights we are looking into possible changes. There is a problem with the plane we have no idea what it is."" Something along those lines. So all you know is that there is a problem with the plane? We all already know that or we would be in the air right now or at least on the plane. Next If you do have delays or cancellations in your flight Southwest does not pull seats from other airlines to book the affected passengers. Other airlines have done this for me in the past. This is obviously a huge issue. You may be waiting all day or even until the next day for another Southwest flight that isn't booked and is flying where you are going. And you can't even really fly to a nearby airport because Southwest doesn't service many cities. Other airlines care about keeping you informed and they will get your flight quickly changed if there is a cancellation or large delay. Southwest cannot and will not do the same.","","","Economy","","","3.0","1.0","0.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Martin Long","United States","2014-07-01","My daughters were competing in Orlando Florida. My wife scheduled an 8.30 am flight 3 months ago to make sure to be there. Right after the passengers boarded the flight the pilot announced to passengers that there was a problem with the plane. The passengers deplaned and were told that SW was working on getting another plane a direct flight. There was no direct flight offered and after being told they would be leaving at 5 different times SW finally decided to bump the 3pm flight for the 8.30 am passengers. For all my wife's troubles she was given a measly $200 voucher. She could have driven from Dallas to Orlando faster than SW got her there.","","","Economy","","","0.0","2.0","0.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Melanie Ziegler","United States","2015-07-22","I had read many negative reviews of Spirit from travelers who complained about luggage requirements and the lack of food and leg room. My daughter and I paid $60 extra for big seats since we were taking a long flight. Flight left on time, seats were roomy, the flight attendants were friendly and fun. I would fly Spirit again.","","FamilyLeisure","Economy","Ft. Lauderdale to Lima Peru","10.0","5.0","5.0","","","5.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lessie Adams","United States","2015-07-21","I could not believe that they charge a whopping $55 for me to carry my own carry on bag on to the plane. I also had to pay another $55 on the return flight. On top of that, Spirit charges for the smallest snack and then we didn't even have an option to watch a movie. So much for the discounted fare. I'd rather pay a higher plane fare than be robbed on baggage fees with an option to at least watch a movie.","","Couple Leisure","Economy","LAX to IAH","1.0","1.0","2.0","1.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","V Agarwal","United Kingdom","2012-10-23","MAA-TRV. Chennai Airport looks like it needs replacing and the security queue snaked around the terminal building. The flight was late boarding mainly because the domestic terminal only had two gates in use. Aircraft was a modern Bombardier Q400 which was two thirds empty. The wrong aircraft safety card was in my seat pocket I showed this to one of the crew and she replaced it. Cabin Crew were attentive and efficient in their tasks. Flight arrived 30 minutes late into Trivandrum and the bags took about 15 minutes to come out.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Rishad Patell","India","2012-09-30","Flew Bombay to Kochi on Spicejet. Early morning departure and a full plane. My partner and I got seats in the last row - uncomfortable and cramped for the 2 hour flight but a full flight so no chance of changing seats. Poor service on board with terrible crew. Got to Kochi only to be told the return flight was cancelled on our date of return. Called their Customer service and were rebooked very efficiently on another flight- and even to a new destination as we had missed a connection. Flight back much better. Service great. Was like flying 2 different airlines.","","","Economy","","7.0","","","","","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","J Padma","India","2012-09-11","We were flying to Trivandrum from Chennai. The journey takes about one hour fifteen minutes. The flight was announced and we boarded at 6.30 pm and were supposed to take off at 7 pm. No announcement till 7.15 pm. When passengers approached the cabin crew they did not know what was happening. The flight crew was arguing with the ground staff. There was nothing to eat or drink. The pilot announced that there will be some refreshments but nothing came. Finally after an hour and half the flight took off. We reached Trivandrum around 9.30 pm. The experience was awful. If there was an issue the airlines should have delayed the flight instead of boarding passengers and make them wait on the Tarmac without any option of cancelling the journey or even getting refreshments. We never did the mistake of taking a Spicejet flight again.","","","Economy","","1.0","","","","","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ganesh Kumar","India","2013-07-14","SQ 407/408 DEL-SIN-DEL on B700. On time push back both flights early arrival in both destinations. Seat was better than most Economy products however the entertainment was lagging behind peers (esp Emirates). Meals were adequate on both legs. All in all no complaints: a quality product.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","D Bingham","United Kingdom","2013-07-10","Travelled JUN-JUL MAN-MUC-SIN-BNE return in Y. All flights on time or early Seating reservations honoured AVOD fully operational on all sectors albeit the systems more responsive on the A333 than the 77W. Seats are perfectly fine for Y. Food was plentiful and tasty as were the drinks in both alcoholic and non alcoholic varieties. All crews pleasant and addressed us by name and baggage showed up. There were only two issues meal choices ran out on MUC-SIN and suitable alternative wasn't offered. Secondly had we been advised you were not allowed off the plane on the SIN-MUC-MAN leg in MUC we would have travelled via LHR turned a 12 hour leg into a 15 hour ordeal. In summary I would highly recommend but check the transit stops.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Chuter","United Kingdom","2013-02-25","We left on the 1st Feb LHR - JNB - CPT. The checkin was fine but the flight was the worst I have ever experienced! The crew: not one glimmer of a smile no please no thank you it was as if they resented serving us and we did not feel at all looked after. The Food: one mouthful was more than enough - disgusting! The entertainment system: the map never worked and my touch screen was broken - just shrugs from the crew my partners headphones only worked in one ear. The worst thing was the temperature my partner works outdoors and will often refer to 7c as 'balmy' but on this flight we froze as did everyone else - what is that about SAA? The flight from JNB - CPT was a little better - the staff were at least a little friendly. The return flights were a little better but but the food was again totally disgusting and I am used to airline food. The entertainment system did work but had a very poor and very old selection of films. The cabin temperature was again unacceptably cold. We will never fly SAA again and will warn all our friends and family of our experience.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","G Humphreys","United Kingdom","2013-02-25","Flew 18 February Johannesburg to London. Flight timing OK. This must have been the oldest A340 in the fleet. Plane virtually full and very uncomfortable hardly any knee room. No seat back entertainment screens something not seen on an international flight for years. Entertainment consisted of one film displayed on a few drop down TVs reminiscent of cheap European charter flights. Food was passable no better and served reasonably efficiently by a crew who showed little rapport with customers. Our journey from Cape Town had originally been booked for a direct flight but SAA change to route all flights via Johannesburg meant an additional 5 to 6 hours on our journey.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Brandt","United States","2014-07-01","Southwest's Boarding Process has gotten completely out of control. I haven't flown on Southwest in about a year but my experience on a recent round-trip from Phoenix to Boston with connections proved repeatedly how flyers are abusing Southwest's boarding process. On the first leg I was assigned B38 since I did not pay for EarlyBird seating although I did check in exactly 24 hours before the flight. By the time they got to B31-60 practically the entire flight had boarded. At least 20 people were in the pre-board category about 5 A-list flyers who hadn't gotten an A number boarded after all the A's were called and then another 26 people boarded during ""families and children"". There were less than 30 people remaining to board the plane (which was entirely full) by the time they got to the B31-60 category - when technically there should have been 75-90 people left to board. This experience was repeated on all four flights and was worse when leaving BWI when a group of ""C"" pass holders snuck into the B segment and were not stopped by the gate agent. The final straw was the flight from Chicago to Phoenix. I watched a family walking through the airport to check-in at which point the parents asked for a wheelchair for their young daughter - who had been walking with them up to that point. A wheelchair was commandeered and they were expedited through the TSA check-point. Lo and behold when I arrived at my gate weren't they there - and with a pre-board pass. So clearly another way to bypass Southwest's procedures is just to commandeer a wheelchair and then you get to pre-board. It really is time for Southwest to just start assigning seats; the flying public it has been demonstrated will otherwise continue to outmanoeuvre and get around the ""rules.""","","","Economy","","5.0","4.0","4.0","4.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Jeannie Glickson","United States","2014-06-23","I was scheduled to leave for Minneapolis at 7.55 last night. Yes there was a heavy rainstorm and yes flights were delayed. But Southwest seems completely incapable of telling passengers what's going on or correcting a problem. I was then told the plane would leave at 11.15 then it's leaving at 12.15 am. Then it's leaving at 1.30 am. 2 am they let us on the plane and we wait for an hour. Pilot time has been used up so we have to wait for another pilot. We wait an hour. No pilot. Flight is canceled. I make reservations for a flight out that morning at 5.30. Get my ticket go to the gate. Cancelled. So where's the bag that I checked on the flight. They can't provide any answers. All they seem capable of telling me is that was an act of God and therefore they are not responsible for anything that happened. Yes it's cheap but that's no excuse for treating everyone like cattle. I will never travel on it again.","","","Economy","","","0.0","1.0","1.0","","","","0.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Walker","United States","2014-06-23","Today was my second time taking Southwest. The 7am flight from LAX to SFO was cancelled for maintenance issues. They did not have a backup plane at LAX to accommodate their passengers. The solution that they came up with was to book all of the passengers on Standby to SFO and OAK. I am now waiting to find out even if we can fly at 9.20am or not. Which can't be answered until 8.50am. This is an unacceptable way to treat customers and I am sure is ruining more than the start of my vacation. This is the time that people book to have a get away for the weekend.","","","Economy","","","0.0","1.0","0.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Vini Jose","United States","2015-07-21","Flying with Spirit was the worst experience. The co-pilot was missing for 2 hours. Flight was delayed 2.5 hours. Our return flight #654 from Portland to Chicago was cancelled because the pilots were late and they are not allowed to fly for more than a certain number of hours without rest. They did not have courtesy to notify the passengers. Customer service at the desk was poor and not courteous, and the attendant looked angry the whole time. No accommodation or compensation was provided. They lure you in with cheap ticket prices, but have many hidden fees. They make you pay for a carry-on and they don't even give you water on the flight. The airplanes are also very dirty and cramped.","","FamilyLeisure","Economy","Chicago to Oregon","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Bucio","United States","2015-07-21","My first time flying with Spirit was July 15, 2015. My flight was scheduled to depart at 5.15 am to Ft. Lauderdale, Fl then transfer to Cancun, but due to their systems being down everyone on flight was checked in one by one. We didn't take off until 7.30am. We had to change flights at Ft. Lauderdale, Fl to Cancun but since flight was late we were told by Spirit that there were no other flights until the following day so the best they could do was put us up in a hotel. I lost out on a day from my vacation, not to mention money and time. There was also an issue with the flight home. I reviewed Spirit Airlines and nothing but negative feedback. Their slogan should be: Less Go, More Money.","","Couple Leisure","Economy","Chicago to Cancun","1.0","1.0","2.0","2.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","S Srivastava","United States","2012-06-27","This is a low fare airlines that appeals to many budget minded travelers. However the airlines baggage policy is completely out of line with the international standards. For example most international carriers offers checked-in luggage up to 23 Kg while SpiceJet is only 20 Kg. The carry-in is limited to 7 Kg only. When you check in your luggage after arriving from overseas journey SpiceJet charges 200 Rupees per Kg an extraordinarily high rate. Checking-in Staff are eager to charge and seldom give a consideration to a traveler's appeal. One feels trapped as there is no option. My advice to SpiceJet increase the weight limit to 23 Kg and institute a flat fee in Indian Rupees equivalent to $25 dollars for an extra piece of checked-in luggage not the 200 Rupees per Kg rate. My advice to international travelers do not expect any concession from ground staff; most of them are trigger-happy to charge fees for extra weight.","","","Economy","","2.0","","","","","","","1.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","V Bagaria","India","2012-02-17","On time departure from BLR and 30 mins early into Kolkata. Relatively old aircraft but well maintained. Quality of food served was good.","","","Economy","","9.0","","","","","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Mohit R Singal","India","2011-09-10","DEL-KTM-DEL on a relatively old B737-800. Nothing much is expected from a LCC but the worst part was the leg room and space. As we were travelling with our 6 month old child we barely moved for the entire 1.5 hrs flight due to limited space. Barring this everything else went fine. FA were courteous and helpful.","","","Economy","","5.0","","","","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","A Gray","New Zealand","2013-07-07","AKL-SIN 777 200 plane was old but seats were comfortable. The service was average food was terrible choices poor. The entertainment system was old screen scratched and selection average. I have flown a lot on SQ over the years but recently tried EK who are far superior. SQ have lost their edge their product is old. I would choose EK or NZ if I had a choice in future.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","1.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Savi Mull","India","2013-07-05","DEL-SIN-MNL-SIN-DEL. Flights from Delhi on the retrofitted 777-300s and to Manila on the new A333s. Check in was a breeze at each airport. Boarding was in row sequence starting from the back of the plane and very orderly. Was on window seats all through out and happy to be able to select seats at the time of booking. Night flight from DEL- SIN was a red eye meals served not too quickly after take off. Service excellent and warm on all legs. Crew could not do enough and responded promptly to anything requested. White wine in economy class is stellar. Food was fine and could be better. I had selected vegetarian oriental meals which were light and flavourful. One of the Asian veg meals I had weren't as good. Seats have a generous width and seat pitch. Seats seemed even better on the A330 since they are the newer economy class seat leg rests are a huge welcome to tired feet. AVOD was great on the A330s but not as much on the 777-300s. The announcements from the cockpit were well timed and regular keeping us informed of all delays and weather conditions. Top notch and will recommend.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","K Elliott","United Kingdom","2013-07-03","LHR-SIN on 777 excellent service as usual good choice of entertainment and food was very good and despite the slight delay in boarding we were still able to leave on time and reached SIN an hour early. Return leg was on an A380 and was excellent once again. Crew was friendly and helpful and will continue to use SIA on my yearly trips to Singapore.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Vermeulen","United Kingdom","2013-02-13","LHR-JNB. From Check-in to baggage collection SAA service was flawless. Air stewards friendly food was as good as airline food can get (mediocre) but not worse than any of SAA's competitors. Aircraft was clean and staff was generally friendlier than other airline staff. I will fly with them again.","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Robson","United Kingdom","2013-02-08","7 day London - Johannesburg return. What has happened? From someone with over 40 years experience of flying 'The Springbok' these 2 flights were just terrible. Outbound: Aircraft A340 was clean and tidy left a little late and arrived a little early. Crew - no smiles no interest no service! Food was ok and apart from the 'map' not working IFE was good. 4/10. Return: Check-in staff had no uniform making it difficult to tell who was who. Aircraft was for some reason an A320 but was clean and as far as I could see in very good condition. Flight was far from full capacity. Crew were ok with prompt service but virtually no passenger interaction between meals which on this particular flight were far from being tasty. IFE was good and again apart from the first few hours there was no 'map'! 4/10. They really need to improve their product if you want to compete in today's' marketplace.","","","Economy","","4.0","4.0","2.0","3.0","3.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Rule","United States","2013-01-16","JFK to JHB return on 12/29/12 and 1/13/13 and was very satisfied with the business class service. The flight attendants on both flights were very friendly and pleasant and attentive during drink and meal service. It is true that the attendants then disappear for the majority of the flight but since most of the passengers are sleeping I think passengers would be very annoyed to have service carts going up and down the aisles during this time. If one wants something one can ask and it will be supplied. The seats were very comfortable as beds and I slept well. I have no complaints at all.","","","Business Class","","9.0","5.0","4.0","4.0","0.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Chris Glore","United States","2014-06-23","Southwest was my 'go-to' airline for the past 20 years. This past week I took a flight from Denver to Boston a 4-hour flight that left 7 hours late. The last 4 hours was attributed to weather. The first 3 hours of delay were never explained. No responsibility taken by Southwest. No coupons offered. I will never under any circumstance purchase a Southwest flight again.","","","Economy","","1.0","3.0","3.0","3.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sheila Rothenberg","United States","2014-06-23","Ever since JetBlue left Tucson International Airport my husband and I have been loyal Southwest customers who fly four times yearly between TUS and LGA. Flights are convenient prices are good there's no charge for baggage service is friendly seats are comfortable and we have experienced rare delays. Interestingly enough the passengers are friendly and helpful to one another despite open seating.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Simmons","United States","2014-06-18","I'm a loyal Southwest flier and recently had an awful experience. While flying from BWI to JAX we were told we were about to start boarding. They boarded all pre-board passengers then shut the door claiming the plane wasn't ready to board. The loaded and unloaded all luggage for what was later explained to us as an ""oil leak"". This whole time the pre-board passengers were still on the plane with no air what-so-ever. After 15-20 minutes they boarded the rest of the passengers. They then told us that the AC wouldn't properly work because the engine was too hot so we all sat cramped in our seats sweating for the two hour flight. No moving air at all. To say I was disappointed would be an understatement.","","","Economy","","2.0","4.0","4.0","4.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","James Sherratt","United States","2015-07-20","The flights are always delayed, always late, I waited for 1.5 hours on a flight just to taxi out. Guess the airports don't want Spirit to fly either. Once you buy your tickets the airlines will never work with you, changing costs more than the flight and you can never understand the agents. I would never recommend or fly again with them.","","FamilyLeisure","Economy","Denver to Texas","1.0","1.0","1.0","","1.0","1.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kelly E Mocarski","United States","2015-07-20","Won't travel Spirit again unless there are no other choices. The website is very difficult to use, with more focus on selling their credit card than their travel services. When I finally gave up trying to find a means to email my question and decided to call with my problem, I couldn't find a phone number on the website. After paying for one piece of luggage and seats in the exit row, my fare was comparable to the ""full service"" airlines. The flights, however, were not even close. There was one person at the check-in counter, and she wasn't going to move any faster, no matter how long the line got. After paying $70 round trip to sit in the exit row, I ended up being squeezed into my seat when the flight attendants moved the largest, bulkiest passengers from other seats into the unpurchased exit row seats so they would be more comfortable. I paid to be more comfortable and was not! That was probably the most annoying part-even more so than the hours-long flight delays, broken tray tables, seats that don't recline. I'll pass on Spirit going forward.","","Solo Leisure","Economy","Cleveland to Los Angeles","1.0","1.0","1.0","","","1.0","","2.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Lakshya Sharma","India","2011-08-03","BLR-DEL. Smooth check in friendly ground crew. We were flying their 737-900 aircraft. Poor seat pitch. I'm 5'11 and my knees kept knocking the seat in front. Agreed Economy airlines offer bad legroom but this was hopeless. Luckily I was the only person in my row and could get some extra room by reclining the middle seat. Food is not free as with most budget carriers rates are good.","","","Economy","","4.0","","","","","","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Siddhant Verma","India","2011-07-22","SpiceJet from Hyderabad-Delhi. My sister had booked a ticket for me using an international credit card but when she realised the ticket should be booked using Indian credit card if the ticket owner is not travelling she managed to get an Indian credit card from her friend and called customer care of SpiceJet and made the payment using the Indian credit card. When I reached check-in I was told I can't board the flight because payment had been made using a credit card of someone else. They didn't listen to me we had checked 4-5 times with the airline when making the payment that this would be okay. I was harassed by the staff and they asked me to pay the money in cash. Finally they took cash and asked me to sign a declaration and only then could I board the flight. When I reached home and called their customer care they just said sorry it's our system's fault.","","","Economy","","","","","","","","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Rishad Patell","India","2011-02-28","Pune to Delhi return. The outbound was delayed and so my 11am departure became a 3pm departure. They kept messaging us the delayed time but does not help when you have appointments you are missing. The ground staff in Pune had no empathy and we got not even a hint of an apology for the delay. Cabin crew nicer - friendly attitude and good service. Return delayed as well by one hour. Check in staff in Delhi no better. The only reason I would not recommend this airline is that every flight on both days seemed to be running late.","","","Economy","","6.0","","","","","","","4.0","0"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Ronald Kim","South Korea","2013-07-03","ICN-SIN SIN-TPE. It was a superb journey with SQ. Excellent inflight entertainment authentic service by SQ staffs and well-decorated cabin. I can say it was the one of my top 3 flights I have enjoyed so far. Highly recommended!","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","Shiroman Singh","United States","2013-06-28","SFO-ICN (refuelling stop) - SIN-DEL route. The service was excellent. The air hostesses always had a smile on their faces and were very patient and kind. The inflight entertainment was very good too. There was a large selection of movies TV shows and music to watch and listen to. The food was so-so. I did like the deserts but I didn't particularly enjoy the dinner. Our plane was a Boeing 777-300ER from SFO-SIN. It was very clean and the seats and everything were comfortable. Our plane from SIN-DEL was a Boeing 777-200ER an older plane but still the cabin was clean and tidy. Overall a great experience and one I would definitely recommend again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Kim","United States","2013-01-16","LHR-JNB return. What I experienced especially JNB-LHR leg was excellent. Flight attendants were attentive and courteous with even the most basic request. The food itself was excellent. The pilots made regular announcements notifying passengers before meals of the choices as well as apologizing beforehand if we don't get what we want because of the meals being made in a 'ratio basis'. When I last flew SAA the only source of entertainment were small screens every few rows but now was offered a good selection of AVOD. The seating was comfortable and was equivalent to the Economy Plus offered by United (which you have to pay extra for) for leg space which I experienced with my connecting flight from LHR to ORD. Overall a very pleasant trip. Would gladly fly again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","T Poirey","United States","2013-01-14","IAD-DKR-IAD. Both outbound and return flight were on time. Lie-flat seat is a little hard in seating position but very comfortable if you use the blanket as a mattress in the bed position. Dakar-IAD leaving at 2am the entire flight is by night. IAD-DKR is overnight as well. Food is ok but nothing special. Breakfast was not served before arrival in Dakar which is odd particularly in C class. The video system is not very easy to use but the screen is adequate and the earphones are good. In all SAA's business product is very correct. I would recommend the airline at least for this class of service.","","","Business Class","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Mowen","United States","2014-06-16","Today was my first time flying with Southwest Airlines and I must say that I am very disappointed. Our connection flight had to be rescheduled by Southwest and by how they scheduled it we had only 30 minutes to make our next flight which turned into 2 minutes when the initial flight was delayed by the airline. Needless to say we did not make our flight. What should have been a five hour travel day turned into an all day travel day which was very long and tiresome for me especially since I am eight months pregnant. It would have made the experience a lot better if Southwest would have somehow reimbursed us for some of the flight or offered us a discount for future flights since the delays were of no fault of our own. The flight attendants were nice and the people at the ticket counters were overall nice but overall the travel experience was very disappointing. Not a fun way to start our babymoon vacation.","","","Economy","","3.0","2.0","3.0","3.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Hartig","United States","2014-06-10","Haven't flown Southwest for quite a while. I am now sitting at the airport in Seattle waiting for my flight to Phoenix the flight has been delayed 3 hrs and they said there are no other flights available. It has been back and forth from a 3 hour delay to a 6 hour delay who knows what time we will actually depart. Doubt I will fly Southwest again.","","","Economy","","5.0","3.0","4.0","3.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Veronica Rogala","United States","2014-06-05","I received an early notice that the flight was going to be delayed one hour. Okay that is not a problem. When I got on the flight one hour later I sat for another additional hour! My flight was delayed over two hours one hour was just spent sitting on the plane. Turns out Southwest overbooked the flight. The flight attendants also had no idea what was going on. While on the plane they made an announcement that if anyone would volunteer to go on a later flight they would get reimbursed and have a free round trip flight. Very disorganized. I had a rehearsal dinner to attend that I made only the last few minutes of. I doubt I will fly Southwest anymore.","","","Economy","","3.0","4.0","2.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tonya Hodge","United States","2015-07-20","I've never experienced anything like this before. 2 hour flight delay just to then be delayed another 45 min for plane maintenance out of Fort Myer. Arrived in Atlantic City to find out our flight to Chicago was cancelled due to weather. This is mid summer not winter - no weather issues. Spirit reps couldn't get us (traveling with a 7 month old baby) on a flight until Monday afternoon, this was Saturday. Spirit did not give us any vouchers even though we were delayed, delayed and delayed for maintenance and then cancelled. We had to rent a car and book a hotel for 2 nights in Atlantic city. Obviously we live on a tight budget (we flew Spirit thinking it would save us money). Spirit charges you for everything. Asked for water to make the baby bottles, charged $3 just for water. The cost for carry on and checked bags is a rip off.","","FamilyLeisure","Economy","Fort Myers to Portland","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Cook","United States","2015-07-20","Stuck in Vegas on our way to Detroit. Flight was cancelled, but when Spirit staff were asked what was going on and what the plan was to get inconvenienced passengers to their destinations, they were closed mouthed and refer everyone to a small charter line trying to route passengers to other airlines. Rumor has it could be late tomorrow evening before we can get out of here. No offers for comps, no apology - nothing. We should at the least be refunded any prepaid baggage and seat assignment fees. ","","Couple Leisure","Economy","Vegas to Detroit","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Torsten Roehner","Germany","2011-02-22","Jaipur to Kochi via Mumbai. Clean aircraft friendly crew a bottle of water free small offering of food an drinks to a fair price. I was surprised of the product quality. The new domestic terminal in Mumbai is clean and has quiet corners to relax.","","","Economy","","10.0","","","","","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","H Suda","India","2011-02-11","BLR-DEL-BLR because their price was very attractive. The meal price is reasonable and meal was good. Seats okay service fine. The return flight was delayed for an hour however the crew was apologetic.","","","Economy","","8.0","","","","","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","G McArdle","India","2011-02-11","Delhi-Kolkata return on 737-800. The check-in at Delhi was fast and staff polite and helpful. The departure was on time and plane was spotless. Seats were allocated there were no charges for checked luggage and a bottle of water was given to each passenger. In row 11 the seat pitch was fairly tight but only a problem when the person in front reclined her seat. Check- in at Kolkata was OK but travellers should be aware that you go to have all your luggage scanned before going to the check-in desks.","","","Economy","","9.0","","","","","","","4.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","R Hogan","Australia","2013-06-28","SYD-PEK return via SIN in Y class. 3 legs in 777 and one in A380. One of the 777 legs (SYD-SIN) in older 772 and 2 legs (SIN-PEK and return) in refurbed 773. A380 and 773 product very similar and absolutely exceptional. Very good AVOD with plenty of selection of movies and TV and service second to none. Older 772 looking tired but none the less one of the best services ex Australia. Highly recommended for the price. J lounge in SYD disappointingly small.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"singapore-airlines","/airline-reviews/singapore-airlines","Singapore Airlines customer review","S Rostron","Australia","2013-06-25","SIN-MEL on 777. Chose largely because of the schedule which is good for this route and price which wasn't the cheapest but allowed me to get full Star Alliance points. The lounge in Singapore for Gold Star Alliance is very busy and a bit tired. Was sat at the back of the plane and the main complaint was that it was unbearably hot. Was told that it would cool down after takeoff it did but took a while and in any case the cabin was still uncomfortable warm for the entire flight. This seems to be a theme with all the Singapore Airlines night flights just too hot and uncomfortable in the cabins on overnight flights. The seats are not very comfortable either very hard after a while and the IFE screens were old and looked a bit fuzzy. Toilets were ok and the food was pretty average. The standout was the crew who were very good and provided an excellent service. They are let down by the physical product though and the warm cabins. It's easy for someone to use a blanket in a cool cabin not so easy for those of us who are overheating to escape from that.","","","Economy","","6.0","2.0","5.0","3.0","3.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","F Bertoni","Italy","2013-01-10","Port Elizabeth-Johannesburg on a quite old 737-800 flying with a packed Economy. The service was pretty good: nice cabin crew a tasty and complete breakfast was served as this was an early morning flight. Good selection of beverages. Comfort of the seat quite good. Landed ahead of schedule in JNB. Johannesburg to Cape Town: this second flight was a different story. Flew on a pretty new and well-maintained but empty Airbus A340-600 which was surprising to me as flight time is only two hours on this route. Cabin crew were not good: quite rude kept chatting among them for the whole trip in the back of the aircraft ignoring some requests from a group of Dutch passengers. A poor sandwich was served as lunch with the usual selection of beverages. The entertainment system was not running but I could notice it is not the new touch-screen version. Space for legs good with the usual 2-4-2 configuration for the A340. Overall the price paid was too high for what you get back aboard.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Gavin M Visser","South Africa","2013-01-09","SA 288 3 January Johannesburg - Beijing Business (Premium) class Seat 7K. Uninspiring mediocre and ordinary in every respect. Flight empty in business class cabin 8 passengers with 42 seats on A340-600. Departure at 00.30 drinks service canapés main meal service. Crew just going through the motions with a complete lack of enthusiasm. Lots of loud chatting and laughing in the galley. Such an ordinary product. In flight amenity kit best left behind - apparently a new product line - just the very basics. Requested coffee twice and staff happily complied served in a paper cup with a serviette. Duvet and over seat mattress placed on empty seat next to me - no offer to make the bed? One blessing on such a long flight is that the IFE is good with a large selection of movies and series.","","","Business Class","","5.0","5.0","2.0","3.0","4.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Hardie","United States","2014-06-05","After being delayed 4 hours in Raleigh Durham I caught a flight to Baltimore and on to Kansas City. I sat in an aisle seat next to a large 300+ pound man. Obviously I leaned out into the aisle to accommodate for the gentleman. My feet never were in the aisle but my shoulder was. Throughout the 2.5 hour flight I was bumped progressively harder in my shoulder 8 times by the only female flight attendant on staff. Never once when she was walking towards me from the front. Always a fast paced bump to my shoulder as she walked past me in the other direction. Never once an ""excuse me"" or a turn around to see what she'd just hit. Seemed pretty intentional after the last one before landing in KC. Maybe she would be of more use loading bags somewhere away from others?","","","Economy","","3.0","4.0","1.0","3.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Field","United States","2014-06-05","Southwest Airlines has joined the ranks of all other airlines: Poor and unsupporting. Stuck my two sons in St. Louis for 24 hours due to a mechanical in Denver. Routing to Grand Rapids was via Orlando. Watch out for the fact they cannot/do not interline. United and Delta had flights open but the loaner (SWA) wont play with the others. Ended up buying them tickets on American (for less money) to get them home.","","","Economy","","","3.0","2.0","0.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Ivan Dzhur","United States","2014-05-26","LGA to HOU on May 18th. Easy check-in online and baggage drop at the airport. Organized boarding. Clean aircraft. Good legroom and comfy seat. Crew were fabulous offered snacks and drinks. Although we left 20 min late from LGA we arrived at HOU 15 min earlier. Our luggage was delivered shortly afterwards.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Palomo","United States","2015-07-20","7/19/15. My wife and 5 year old child were scheduled on the last flight from LAX to Houston, TX on 7/19. Their flight was delayed and they were advised the plane would be repaired in 3 hours. Once the 3 hour mark arrived passengers were then told the flight was canceled. Once being notified of the flight cancelation the airline left only 3 employees to handle all of the rescheduling of flights for their Spirit passengers which is ""their customers"" which wasn't enough to handle the multitude of issues. My wife and child are still in line as we speak and have been for an additional 3 to 4 hours due to the lack of manpower and without complementary water at the least for the children. I say children because the trip was regarding a talent show case that several children attended from the Houston, TX area.","","FamilyLeisure","Economy","Los Angeles, CA to Houston, TX","1.0","1.0","2.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Suresh ","United States","2015-07-19","I book my entire vacation package thru this airline website. There was no update from the airline website about the delay. I tried to contact the customer service to talk to the representative after holding me for more than 20 mins they hang up with an automated message ""we cannot hold you any longer please call back"". I again tried two times and same message. When I went to the gate I was told that the flight was delayed until 11.30 pm then 12.10 am. Finally all the staff at the gate left and then there was an announcement at 12.10 am that the flight was cancelled. Was asked to go the front desk, when all the passengers were asking the questions at the front desk the staff was yelling at the passengers so rude. I called the emergency number, a gentleman spoke to me got my details and said one of the representatives will call me. It has been a month and no one has called me. ","","Solo Leisure","Economy","Chicago to Dallas","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Laugs","United States","2015-07-19","By the time they added additional fees for seats and luggage, it didn't seem to be much different in price from other airlines. The seats don't recline very well and when you do, your causing the person to be even more uncomfortable as the seat limits their leg room. The seats are uncomfortable so if you have any physical ailments such as knee or back issues consider yourself in pain. The leg room is a joke and they pack you in like sardines. No water or anything. The cleanliness is poor too.","","Couple Leisure","Economy","Dallas to Las Vegas","1.0","1.0","1.0","","","1.0","1.0","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Anish Patil","Netherlands","2010-07-24","Cochin to Mumbai. I As it is a low-fare airline you have to buy food or drinks onboard but prices seem reasonable. The plane seemed clean. It was an uneventful flight quite different from the glamor flying with Kingfisher. But for the money we spent it was a worth the value.","","","Economy","","8.0","","","","","","","4.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","G Warren","Australia","2010-06-02","Delhi to Chennai. 3 hour delay due to dodgy plane. New plane had 18 fewer seats but we still try and fit everyone on. 3 adults and 2 kids per row. Don't start the air conditioner for an hour as you sit on the tarmac in 45 degree heat. Almost mutiny everyone standing up and waving their arms around. No food and the least leg room I've ever seen on a flight.","","","Economy","","","","","","","","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Rishad Patell","India","2010-03-15","Pune to Delhi return flight. Convenient timings with a 9am arrival in Delhi. Smooth check in and service on flight satisfactory. Return again convenient with a late evening flight arriving at 2300. Full flights both ways so aircraft crowded and the leg room in the seats are so limited that you feel crammed in for the flight. Fare similar to others but as its non stop it pips Indigo airlines on this route.","","","Economy","","7.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Richard Deane","Canada","2013-01-04","Flew from London to Johannesburg in economy. Love the new seats and the staff were great. The French airspace was closed and the pilot kept us informed and offered to fly the next morning with free accommodations despite the fact many others were just sitting on the tarmac we did have a vote and choose to stay and then went over Poland. Fantastic airline.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Stewart","United Kingdom","2012-12-18","LHR-JNB. Was switched from LHR-ZCH-JNB when Zurich airport was closed by heavy snow. Despite the late switch SAA managed to get my wife and I on adjacent seats. SAA always scores well on flight attendant service and the excellent bed cover and duvet. Used the Arrivals Lounge and as usual this was quiet and well-staffed.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Korsgrin","United States","2014-05-25","I won't fly Southwest anymore. I was a loyal customer for 13 years. I feel this company has lost sight of there core value Customer service. The idea of adding 6 extra seats to there Boeing 737 configuration is a travesty. The loss of comfort and leg room just to pick up a few extra bucks. My luggage was lost on my last trip from SMF-PDX I was told by the customer service representative that my lost bag (golf clubs) could would not be delivered to Bend OR where I was staying. The new policy of SWA does not provide lost baggage delivery over a distance of 50 miles. So I can wait for the lost bag to arrive later that evening or they would ship it Fed Ex 2-3 business days. That's not going to work when I am only staying for 3 days. The new policy of taking your funds if you miss your flight. I thought that was the reason why the airlines were allowed to oversell flights. So now SWA will oversell the flight and reebook passengers if everyone shows up for the flight. But if you don't show up for the flight they have no problem taking your money with no refund or accommodation.","","","Economy","","2.0","1.0","1.0","2.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","P Kenney","United States","2014-05-24","My last 4 flights out of Nashville have been delayed anyway from 45 minutes to 3 hours. I am a student and I like flying Southwest because of the flight change policy and 2 free bags. However going forward I may change my airline from Nashville to Boston. I would rather have a layover on-time then a 3 hour delay every time I fly.","","","Economy","","4.0","4.0","4.0","4.0","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Darla Klein","United States","2015-07-19","I love saving money, however this airline is certainly no frills. Don't expect a drink of water. Also, it's cheaper to check a full size bag than it is to check a carry on. You are allowed one personal item. I've seen people with a bag that looks bigger than a carryon and they are not questioned, however, others are told that they must put their purse in their personal bag they are carrying on as it is also counted as a personal item. You never know what will transpire. Also, flights can be cancelled at the drop of a hat and they certainly have little consideration in rebooking you. Never fly this airlines without atleast a weeks extra supply of any necessary prescriptions and extra cash resources as you can be stranded for a week. One last complaint, their website is horrible! Every time I try to use it, I end up creating a new password as it never recognizes the old one! I still fly it because it's cheap!","","FamilyLeisure","Economy","Myrtle Beach, SC to Latrobe, PA ","2.0","1.0","1.0","1.0","","1.0","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cynthia Pena","United States","2015-07-19","This was the worst experience I have had on an airline. You definitely get what you pay for and you continue to pay for your bag, your check in, your snacks etc. The lack of communication with the passenger and the total disregard of people's time is what I have the biggest problem with. Finding out the flight is cancelled through another passenger versus the airline staff is extremely unprofessional. The people at the counter are so unprofessional. They hand you a pink paper and say here is were you can find a hotel. It's better to pay extra a fly through a reputable company like Southwest, JetBlue or Delta, who are able to provide accommodation, get you booked through another airline and transportation. I have learned my lesson and never again. ","","FamilyLeisure","Economy","Denver to Chicago","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","J Patel","United States","2010-02-02","We booked our tickets on Spicejet with a travel agent in Surat on August 2009 for travel January 2010 for Goa to Mumbai flight in the afternoon so some of us can catch a flight back to US from Mumbai that night. As we were standing in line at Goa airport for more than an hour they took down the Mumbai sign at the check in counter. On inquiry the check in person told us the flight was cancelled and the fare will be refunded to the travel agent- no other assistance or help. We had to scramble to GoAir counter to get to Mumbai before we are no show at the international flight. GoAir charged us INR 45951 for 7 tickets to Mumbai. Spicejet is irresponsible in its policies and attitude. They left 200+ international passengers in limbo at a place without accomodation or any other help. In light of our experience I would advise anyone with any plans for further travel to stay away from booking their tickets on Spicejet unless they want to jeopardize their plans and wallet!","","","Economy","","","","","","","","","1.0","1"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","T Schroeder","","2009-12-28","Keenly priced tickets. They take a practical view of baggage allowances which is very helpful. Overhead lockers are somewhat low and can be awkward for odd-shaped carry-on bags. FAs are very courteous. Seat pitch is unsatisfactory but for short flights this may not pose a problem.","","","","","4.0","","","","","","","","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Kurt Müller","","2009-11-23","CJB - DEL (via HYD). Departure punctual arrival late due to endless approach into Delhi. Whilst you get what you pay for in terms of service on this type of airline I was surprised at the rudeness of the CC. When on the ground in HYD one of them addressed me as if I was an inmate in a prison camp for wishing to use the toilet. However in the air with turbulence warning and seat belt signs on pax were walking up and down to the toilet freely.","","","","","2.0","","","","","","","","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Seoposengwe","South Africa","2012-12-05","Flew Johannesburg to Washington route on 1st December 2012. I was on economy class and there were no amenities whatsoever. The least SAA could have done was to send out a notice that they do not hand out any amenities because why would I pay so much and not get an amenities bag.","","","Economy","","5.0","5.0","5.0","5.0","5.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","N Anderson","United States","2012-12-03","We were on A340-300 from Dulles to Johannesburg. The seats were impossibly small. I am 5'6"" and could not cross or move my legs. My husband is 6' and could not move at all. The layover in Dakar only made it worse. The flight was long enough without adding a stop. A340-600 could have made it non-stop. If you are ever on the 300 change your route. We travelled extensively by air in Africa on BOAC planes that were twice as roomy as the SAA. The worse part of the trip to Johannesburg was knowing we had to do it again to get home.","","","Economy","","1.0","1.0","4.0","1.0","3.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Sattler","United States","2014-05-20","I am thinking of taking a different airline for my future travels. The major reason I had chosen Southwest was the 2 free checked bags but on this last trip there was more damage to the contents of the bags then a fee would have cost me. Since I am pregnant and was tired after my flight I did not check my second bag until the next day and that is when I found the broken items. The bag did not seem damaged and the items where wrapped in towels and other clothes. Customer service said they could not do anything about it though since I did not report it within four hours. So if you choose to use them in the future check your luggage right away.","","","Economy","","4.0","5.0","4.0","3.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Potratz","United States","2014-05-17","Had the worst flight ever from South West. We were stuck on the plane from 9am - 7pm PST with no food. My husband 18 month old baby and I were supposed to fly from Raleigh to Portland Oregon. We noted our layovers in Houston and Kansas City and planned on getting food during the stops. When our first flight landed in Houston we were asked at stay in our seats as they would start boarding the next flight. Same thing happened in Kansas City. There was no optional food we could purchase. We were stuck trying to find whatever we could in the diaper bag to feed our little girl. We had also planned on purchasing WiFi to have our daughter watch Netflix which was also unavailable. Insult to injury the last leg of the flight when I went to change my daughter's diaper the sink in the rear bathroom was clogged and the trash was overflowing. I have tried to email Southwest Airlines in hopes to know my complaints were heard and no response. I have also tried Twitter on multiple occasions.","","","Economy","","1.0","3.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Cameron ","Australia","2015-07-19","I bought a flight from Cancun to Los Angeles. This went via Dallas Fort Worth. Normally, when a carrier sells a flight from one destination to another with a stop, they ensure the baggage is forwarded and there is ability to get to the connecting flight. Spirit made me go through immigration, pick up my bags and then change terminals in order to connect with my next flight. I sprinted to the second flight and was luckily able to board the next flight. It had already been boarding for 15 minutes. As I rushed up to the gate, a rude flight attendant reminded me I was late in an agitated voice and then told me there was a 50/50 chance my baggage would turn up at my destination (due to spirit). Never again.","","Solo Leisure","Economy","Cancun to Los Angeles via Dallas","1.0","2.0","2.0","","","1.0","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Marlene Mercado","United States","2015-07-18","Terrible delays, poor customer service, because of airline delays we missing our connection and ended up having to fly the next day, ended up taking five flights to get from Houston to Puerto Rico.","","FamilyLeisure","Economy","LAH to SJU","1.0","1.0","1.0","","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","G Abrol","","2009-05-17","Mumbai-Delhi check-in did not take very long. Seats were pre-assigned as the flight was full 20 mins delay departing. B737-800 cabin clean. Seat pitch very tight. Food for purchase was a good selection of snacks and beverage ie. sandwiches cookies muffins tea coffeeetc. Cabin crew disappeared after food sale and only returned to collect the trash. Overall a good experience except for the very tight seat the price was extremely competitive.","","","","","4.0","","","","","","","","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","A Sanghvi","","2008-11-07","BOM-DEL and IXB-KOL. Both flights were heavily delayed. Was the worst Indian airline in terms of punctuality and service. Also they seem to get the furthest possible bays which means taking almost an hour from the plane to the airport after landing. I would not fly with them again.","","","","","2.0","","","","","","","","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","David Leston","","2008-07-29","Delhi to Srinagar via Jammu. The time of my web-booked flight had changed but I had not been notified of this and therefore arrived at the airport far too early. Luckily there was an earlier flight and the person at the ticket counter changed my booking to this flight at no extra cost. Seats were allocated at check in but there was no scramble anyway as there were only 100 passengers. The 737-800 was clean and the crew were quite friendly. Overall a positive experience - but Spicejet have already started cutting routes and frequencies so things are looking tough for the Indian locos.","","","","","4.0","","","","","","","","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","K Richardson","Canada","2012-11-14","Very good trip CPT-LHR. Staff very friendly and professional. Food about the best of any airlines. Aircraft clean. Entertainment up to date. Seats comfortable.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Katnic","United States","2012-10-22","Business class on A340-600 CPT to JNB on Oct 1. Business class lounge nice with light snacks/espresso machines/staffed bar. The latter turned out to be better than the food on board. Never flown economy on SAA so unsure of the difference. Business class product comparable if not worse than US carriers. Lie flat seats are those that do not fully recline but didn't attempt sleeping on this 2 hour flight. Plenty of leg room but no pillows/blankets. Asked FA for a blanket but she never got back to me. IFE non-existent and meal which consisted of a pre-packaged salad and small dessert was of poor quality. Two drink runs which was good but after the meal/drinks FA's retreated to the galley where they talked amongst themselves. The fare cost $240 USD more than economy not counting the extra bag fee. Business class on this flight not worth the extra money and would have chosen economy if I had it to do over again.","","","Business Class","","8.0","4.0","3.0","2.0","1.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Maize","United States","2014-05-16","Something seems to have changed at Southwest. For many years SW was the only airline we wanted to fly because: on-time schedules nice staff/crew all around good operation. Recently (week of May 8-15 '14) my family experienced sub quality performance from SW (flights from Dallas and Albuquerque to Orlando and back). Schedules were way off hours late with inaccurate updates that basically said ""we'll fly when we fly"" (weather plays into this but weather has always been an issue and procedures to deal with it efficiently as in giving accurate information should be in place. Flying out of Orlando was a total fiasco. The flight schedule boards and the gate desk showed ""on-time"" departures when in fact the departure time had already passed. Travelers were asking each other for updates from the internet. Finally the flight number completely disappeared from all boards (the SW rep at the gate said after an hour flights are dropped and that he couldn't say when the flight would take off). So 3.5 hours later our plane takes off. Connecting flights of course didn't happen because our flights were at the end of the day. In Phoenix around midnight we were dumped with no customer service desk open to help those who missed their connections to re-schedule. We were lucky enough to find one ticket rep (Homero) who was trying to go home but did help single handedly even though the counter was closed and many people were needing assistance. SW offered no vouchers for future travel and we had to find our own accommodations for the night-the info handout with a number to call for a nearby hotel recommendation with discount had little to offer with no pick-up available. My conclusion is that perhaps SW has gotten too big (with Airtran acquisition) and has lost control of some operations. SW is at its best as a short haul regional airline. Cross country flights (3 hours +) are off schedule and uncomfortable. The good news is that the staff and crew we encountered tried to be helpful but they are powerless when they don't have the information and support that they need.","","","Economy","","6.0","3.0","4.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Delane Thomas","United States","2014-05-16","I have flown Southwest several times. This is my first time to write a review. We flew from Little Rock to Las Vegas. On the way back we were late to board and missed the flight. They put our luggage on another plane and couldn't guarantee when they would get to Little Rock. They put us on a flight to Chicago a little later every seat was full so we were lucky to get on. From Chicago we got a plane to Little Rock again the seats were full so we were lucky again. We were about five hours or so later than if we hadn't missed our original flight. All I can say the Southwest people were very nice about trying to help make the connections and when we got to Little Rock our luggage came in about forty-five minutes later. All I can say about Southwest is good. The flight attendants were very nice too all of them. When we came into Las Vegas the plane went over the Hoover Dam with a very good view I made a comment about the view when I got off and told the pilot I was hoping for a circle around the dam he told me they frowned on that since it would take about another thousand bucks. A little humor thrown in. When I fly it will be with Southwest I have never had any trouble.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Keith McAleer","United States","2015-07-18","Don't always trust that the lowest fare is really the lowest. They charge for baggage and carry ons. $75 for me today, if you want to check a bag at the gate it's $100. They tried to charge for a small sleeping bag as an extra carry on - writing this review while waitin 45 minutes on the tarmac at my final destination. ","","Solo Leisure","Economy","Oakland, CA to Detroit, MI ","3.0","2.0","3.0","2.0","","1.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Annie Hinojos","United States","2015-07-18","This is the first time we have flown with Spirit Airlines and it will be the last. We travel frequently nationally and internationally and have never had such poor customer service. Although you think you may be getting the best fare initially, they get you with the baggage, seat assignments, and treat you very poorly. We were carrying backpacks in order to save on having to check in bags, and had to pay $100 per bag at the counter before we boarded the plane. It wasn't so much paying the price as it was the way they treated us. Demanding and rude to not only us, but to other customers with the same challenge. On your vacation, you don't want to have poor customer service that puts a dent in the way you feel traveling. You want to have a nice experience. Its a 3 hour flight and you have to pay for snacks and drinks! On our 1 hour flight with Southwest and American, they treat you pleasantly and give complimentary drinks and snacks. The woman at the counter taking our tickets, as well as the attendants on the plane looked like they hated their job. The lady yelled at my husband to repack our bags and ""get it together"", on the plane we were seated separately and I asked politely to see if I could switch seats with someone and the attendant told me, ""just sit down"". Also, there are challenges with the online check-in that half the time works. When calling in, they also disconnect you, can't help you check in, and are rude. I definitely will never travel with Spirit Airlines again and will ensure everyone I know never chooses this airline. Other people I spoke to on the airline said the same thing with their experience. Stay away from this airline if at all possible if you want a good trip! Cramped seats also!","","Couple Leisure","Economy","New York to Puerto Rico","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","A Mudgal","","2008-05-23","Pune to Chennai return. Flown for the first time with them and found them okay. Planes were new and clean. Both flights were on time. FAs well groomed and do a good job. Food served was not free and was more of a snack. For the fare they charge you its a very good airline to fly with in India.","","","","","4.0","","","","","","","","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Kurt Mueller","","2008-03-30","DEL-CJB (via HYD). We chose this flight for its convenient timing. SpiceJet's ticket office at Delhi Airport is very hard to find (as an exception to the rule it's located outside the temporary ticketing hall). Check-in friendly and efficient. Boarding via a bus with a ridiculously high step. Flight left on time meaning we actually lifted off the runway at the scheduled time of 1710 (a miracle given today's crowded Indian airports). Onboard catering limited and expensive. On the second leg (HYD-CJB) there were two incidents of altercations between cabin crew and pax mainly over the issue of the complimentary water bottles not being provided (ostensibly because of turbulence preventing service although the seatbelt signs were NOT on) yet the FAs were happy to serve anyone who wanted to purchase any food or beverages. These two unpleasant situations were not handled well by what came across as a particularly arrogant FA. Landed in CJB on time.","","","","","4.0","","","","","","","","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","S Srinivasan","","2007-12-23","PNQ-HYD. I booked with a foreign credit card which caused a bit of a delay at check-in. All boarding at Pune is done via remote stands though it was done quite efficiently and we actually pushed back 5 minutes early. The plane was a B737-800 and it was clean and well-maintained. The FAs were efficient and friendly. There's no IFE at all but since the flight time was only 1 hour it wasn't a big deal. Main complaint was the seat pitch which seemed a bit tight though it was manageable for a 1 hour flight. Being an LCC you had to pay for everything on board except for water but the prices are reasonable - 20 rupees (about 50 cents) for juice and 60 rupees (about $1.50) for a sandwich. You also have to pay to pre-reserve a seat online but again the cost is negligible at 50 rupees (about $1.25). If you are booking online also beware that you will be offered trip insurance after you select your flights and the default is set to yes so pay attention before finalizing your purchase. The flight arrived at HYD about 5 minutes early and although my bag was the last on the carousel it only took about 10 minutes to appear. Overall a good value for the price I paid at about $52 for an advance purchase one-way ticket.","","","","","3.0","","","","","","","","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","X Lombard","South Africa","2012-10-14","CPT-JNB-CPT on 737-800 in Economy. Both flights left early and arrived on-time. Both flights fully booked. Food was great! Received the standard chicken croissant and muffin on the 10h00 flight to JNB. On the return flight to CPT at 17h00 we had a choice between a hot option of lamb and rice or chicken pasta along with a salad dessert  bun and chocolate. Also could choose between more than 2 red wines. Cabin professional on both flights was impressed by how much service improved over the last 3 years.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Derek Salter","South Africa","2012-10-14","Cape Town to Johannesburg in economy on 11 October. Flight delayed due to closure of Jo'burg airport because of bad weather. Captain kept us informed. Some of the time made up during flight. Easy boarding and deplaning. helpful staff pleasant food and ok seats.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Danielle Rizzo","United States","2014-05-11","This is the first and last time I will fly Southwest. Our flight was delayed from L.A. to Chicago and our connecting flight was also delayed. The connection left an hour earlier than the listed time on the website. The next available flight was 17hrs later. The customer service agents were rude condescending and were of no help at all. We rented a car to drive 12 hours home but not before waiting 4 hours for our luggage. This service is shameful. I will never fly Southwest again and I would never recommend this airline.","","","Economy","","","1.0","2.0","1.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Davis","United States","2014-05-08","I will never fly this Airline again. Flight 37 was to take off at 4.50pm from Houston to Atlanta and due to weather conditions it was delayed which was understandable. However we were never updated on the flight we kept being told that the flight was in route when it apparently wasn't and finally after 5 hours the plane arrived from Dallas - a 1 hour flight. Then we were told after it arrived that the Pilot had timed out and couldn't fly anymore. Just lies and more lies and finally a Supervisor informed us that another flight was supposed to arrive at 12.10 am and at this point we are still waiting. There was no accurate information disseminated at no time! I understand that things happen but accurate communication is essential but this was totally ridiculous and unacceptable!","","","Economy","","","0.0","2.0","0.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Seay","United States","2015-07-17","Booked a round trip from BOS (Boston) to DFW (Dallas-Forth Worth) from June 23rd to July 9th. Before booking, I didn't read any of the reviews, but did check out their website and requirements for luggage. Between my 4 year old and myself, two personal items was plenty of luggage, thus not being charged any extra. I printed my tickets at home. Also brought snacks from home and a couple of empty water bottles to fill up once getting through security. I was incredibly nervous after reading reviews. Arriving at the airport like they suggested(a few hours early), I headed to the checkin counter just to make sure I didn't have to do anything special for my personal bags. A Spirit Airlines employee was helping people at the kiosks and took the time to help me answer my questions in a very polite manner. In Boston that day, there were thunderstorms heading our way and rain had already started to fall, making me even more nervous than before. However, the flight took off on time. No one was given a hard time about their bags and during the flight, the attendents were friendly and even got my son to smile. The only negative about the departing flight was that we landed 30 minutes early and unfortunately, had to wait said 30 minutes for the gate to open. Still on time though. The return trip, I arrived at airport a couple hours early and went to the gate that was printed on my ticket and my flight wasn't scheduled to be there anymore. Went to the next gate over and the Spirit employee kindly pointed me in the right direction without any rudeness whatsoever. The attendents on this flight as well were extremely friendly, even funnier and one of the attendents even played cars with my son which was really cool. On my return trip, I did not bring any snacks, but for $6.50 was able to get wheat crackers, almonds, cheese spread, dried cranberries, oreo cookies and a mint. Not a bad deal at all. This flight departed and landed on time. I can't say what the economy seats are like as I purchased Big Seats. They were extremely comfortable and had more than enough leg room. This also allowed my 4 year old to squirm, talk and be a kid without annoying someone sitting next to us. I will definitely use Spirit Airlines again as they exceeded my expectations.","","FamilyLeisure","Economy","BOS to DFW","10.0","5.0","5.0","4.0","2.0","5.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Deanna Geertsema","United States","2015-07-17","Extremely poor online service for printing out boarding tickets. Extremely hard to speak to a customer service representative. I had to act like I was booking a reservation in order to find out the long tedious online process and if you can't do it they have no mercy your getting slapped with an unfair charge at the airport. I will never fly Spirit again. I am extremely aggravated. They need to take lessons from other airlines. I have never encountered a problem with any other airline.","A320","Solo Leisure","Economy","Las Vegas to Chicago O'Hare","1.0","1.0","1.0","","","1.0","","1.0","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Brijesh Singha","","2007-10-04","AMD-HYD return quite happy with the product. New B737-800. Were offered soft drinks & peanuts on a 1 hr 15 min. flight. FAs attentive and efficient. On-time performance both ways. Can't really fault the offering. I'd rate it as above average LCC experience.","","","","","4.0","","","","","","","","0"
"spicejet","/airline-reviews/spicejet","SpiceJet customer review","Teemu Hentunen","","2007-05-16","DEL-BOM-DEL. A good and cheap budget carrier. New spotless aircraft friendly service and flights were in time. I have no complaints at all except the horrible Delhi airport but that is not the fault of Spicejet. Everything about Spicejet reminded me of Easyjet if compared to an European low-cost airline.","","","","","4.0","","","","","","","","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","F Baek","South Korea","2012-10-09","Flew recently Hong Kong-JNB and back. Terrible service and refusal on both trips of a baby bassinet even though it was booked 2 months in advance. Our baby met all the safety regulations but still told they are ""breaking the law"" when they will give us one. On the first flight we managed to convince the captain to give us one baby slept 8 hours out of 13.5 hour flight. Also we only received one bottle of water the entire flight and were told to go get our own beverages. Temperature in-flight was way too cold. When ringing for service we were ignored. Return flight better service but refusal of booked bassinet and our baby was the only one on the entire flight (under 9 kg and 73cm) I was moved to a two window seater and could not sleep throughout the flight. Towards the end of flight the captain told me not to fly alone again with my baby or bring a car seat next time.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Hutchison","South Africa","2012-10-09","Sao Paulo to Johannesburg on 2 October 2012. The cabin crew were one of the worst I have experienced. Their behaviour and conversation before we boarded was less than professional. The flight was smooth so it made me wonder why the food trolley was bumping into the passengers. There was one passenger who had requested a vegan meal when she booked and when she asked the air hostess she was told ""no we don't have any vegetarian meals"". She didn't even try to compromise which was something that could have been done.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Gavin Visser","South Africa","2012-10-02","SA 191 Mauritius - Johannesburg 28th September. Seat 6A. This really is a very mediocre domestic business class product for a medium haul flight of 4 hours 35 minutes. On boarding two elderly male flight attendants who when asked how they were the one's response was 'you do not want to know'. No pre-take off refreshments no hot towel service. Newspapers half heatedly passed out. Meals slammed onto tables - the beef selection ran out somewhere near row 3. Drinks - unopened can of mixer and alcohol miniature handed to me with a glass containing ice. Absolutely no interest in providing anything but the bare minimum service. And then the parade of economy class travellers starts traipsing through to use the toilets.","","","Business Class","","3.0","3.0","1.0","3.0","3.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Michael Boyle","United States","2014-05-06","Flight 490 Tampa to Albany NY. April 30 2014. Love the free two bags at check-in. Hate the 737-700 seats. I'm 6' 2"" 230 lbs. there is no way I can sit and be comfortable. Those seats are ridiculous.","","","Economy","","5.0","1.0","4.0","4.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Wanda Cloutier","United States","2014-05-04","This was the first and last time I plan to fly with Southwest/Transair. The plane was dirty and noisy. The staff were not pleasant and spent most of their time talking. The internet was so weak the my husband could not watch the show he wanted to without it stalling every few minutes and he could only get the dialogue with a frozen screen. It was a waste of ten dollars for a service that did not work. I am only 5 feet 2 but I could not even get my legs comfortable. There was not choice for a snack and not everyone likes or can have pretzels on their diet. When we exited the plane only one staff member was anywhere near the door but she was not greeting passengers she was cleaning up the food area. I said goodbye and she barely looked up. The pilot did not say two words to us during the flight about where we were until we were about to land. The only good part of the whole experience was the time of day was convenient but I can find that with any airline. I will definitely be going back to the airline I have been using for decades. That way I know what I will be getting for my money. Sorry but this one bad flight put a sour taste in my mouth and wallet.","","","Economy","","","1.0","1.0","1.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Loaery","United States","2015-07-16","Our first time flying with Spirit and it was terrible. It was m , my friend, my daughter and her friend. First, when we arrived at bag check in, the lady was very rude. She made me take out things from my bag and disperse it on to my carry on bag because it was too heavy, and I didn't want to pay an extra 25 on the already 104 dollars for bags. It was embarrassing, especially with her barking out ""go faster!"" When we were flying the plane was 30 minutes off schedule. Drinks and food were not complementary and the staff were horrible. When we got off, they lost my bags, along with ten other people! They were rude about it. We tried calling hundreds of times, and never got an answer. This morning, Spirit called and said they found our bags and will ship it to us. That was the only good thing .","","FamilyLeisure","Economy","Baltimore to Fort Lauderdale via BWI","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Justin Munoz","United States","2015-07-16","I did my homework ahead of time to avoid fees but this airline just wont stop when it comes to trying to get money out of you. All 4 of my flights were delayed. Their system shut down in Chicago and nobody knew what was going on. The customer service agents were rude and not helpful with the situation at all. Instead, they relentlessly try to get you to sign up for their credit card. My response was more geared toward finding out where my plane was and the attendant's response was, ""We dont know where it is, but our credit card will earn you miles with us."" All four of the planes I boarded were disgusting! In an effort to make up for the delayed times, the flight crews never cleaned the planes. Every plane had trash on the floor and in the seat's rear pockets where I was sitting. I saw an attendant tell an elderly passenger they would be charged for a cup of ice when she asked for it and it blew everybody away who was sitting around her. Their webpage is difficult to work through. It took me 45 minutes to print a boarding pass just because the site is hard to navigate. ","A320","Solo Leisure","Economy","Oakland to Tampa via Chicago","1.0","1.0","1.0","1.0","1.0","1.0","1.0","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Davies","Australia","2012-09-24","I flew Perth to Joburg return on SA airways on the A340 both ways. I was really impressed with the cleanliness of the plane and modernity of the entertainment system. In flight staff were helpful and fairly attentive. Seat was as comfortable as can be hoped on a long haul economy flight. Food was not bad - I was grateful that my vegetarian meal was catered for and not forgotten. The Joburg airport is fairly big fairly efficient and easy to navigate but with not much to do inside and no real opportunity to charge devices such as phones or iPods. This flight was also code-shared with Qantas and Air NZ.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","U Günther","Switzerland","2012-09-24","JNB-WDH-JNB in Business Class. Food excellent service very good. Only complaint is that they allow economy passengers to use the business class toilet. On other airlines this is forbidden.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","David Dun","Australia","2012-09-23","Flew Business Class to and from Perth to Johannesburg on an A340-300. Very comfortable relatively flatbed seats excellent crews and service and good choice of quality meals. Only gripe on the A340-300 is that the cabin temperature on these night flights was set way too high and was exceptionally uncomfortable with crew resistant to lowering it and with one staff member claiming it was a defect of the A340's! The Business Class service on the 738's between Johannesburg and Cape Town was good but the aircraft are showing their age and if anyone looks at floor level you'll notice grubbiness and that the IFE units are coming apart - not a good look.","","","Business Class","","9.0","5.0","4.0","5.0","0.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Robert Calhoun","United States","2014-05-03","Not very impressed. It's been my third time the flight has been delayed and I got a 15 minute heads up of course that update was completely useless as I was already being reassigned planes. Taking into consideration that nothing can be done about poor weather the boarding process is awful and the representatives at the Fort Lauderdale front desk seemed very inconvenienced that they had to re-book us. It would really have made a difference if some genuine expression was portrayed.","","","Economy","","","3.0","2.0","4.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Scott Hiorns","United States","2014-05-03","March 30th 2014. Hartford Ct. to Las Vegas. While waiting to board the flight I noticed a very angry looking male flight attendant wandering around the gate area he was on our flight and his mood didn't improve for the entire 5.5 hour flight. During a short period of relatively smooth air the crew started taking drink orders. Fortunately on the way home the crew were very pleasant with passengers. The plane was a 737-700 fairly comfortable and the free snacks were a nice surprise.","","","Economy","","10.0","4.0","1.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bill Riley","United States","2014-04-30","I think the boarding process with un-assigned seats is outdated and treats folks like cattle. You have no clue if you will be sitting with the person you are traveling with. On the first flight I had a great seating number had to be re-routed due to plane problems and was near-last on the re-routed flight. Sat in the middle seat (without my travel partner) for four hours. On the way back I checked in 20 hours in advance and was the very last person boarding. How is it that I can check in that early and every single person be seated ahead of me? Again sat in the middle and without my travel partner. The upgrade offer is nothing more than a bribe. I won't fly Southwest again.","","","Economy","","3.0","2.0","4.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ashley Shih","United States","2015-07-16","Flight: 7/6/15 Orlando - San Juan. My husband and I arrived at 10.00am, 2 hours and 16 minutes ahead of our flight, pre-checked in, only needing to drop our checked bag. We waited for 1 hour and 45 minutes to drop our bag. By the time we got to the security check line, we had 16 minutes to make it to our gate. The Spirit airlines agent had sarcastically wished us luck getting through on time. The flight ended up delaying because I estimate about 80% of its passengers were stuck in the ticketing line. I called customer service yesterday, 7/15/15 and held for 30 minutes while waiting for someone to answer, and was put on hold an additional 45 minutes while the person who answered ""tried to find a supervisor that was free."" Spirit refused to put a supervisor on the phone and insisted that the only form of communication for complaints is through email. We will never be flying with them again.","Airbus 321","Couple Leisure","Economy","Orlando to San Juan","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Haham","Israel","2015-07-16","Spirit notified us our flight will be delay. Later it was cancelled. Their next flight was only 2 days later and they didn't consider trying to find us a flight with another airline. Since this was our flight day, we could either book a hotel for 2 days or cancel the flight and try to find another flight. We will never try to book Spirit again!","","FamilyLeisure","Economy","Chicago to Managua via Houston","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Clements","United States","2015-07-15","I was flown down for an interview in Houston. The flight leaving Denver was delayed at last 2 hours making me late for my interview. The flight was pretty uneventful except there is a charge for everything. The flight back to Denver was delayed 4 hours with lots of excuses from the gate staff. At the same time they are telling us this rarely happens, I was looking online and finding that every flight for the last two was signigicantly late. There was another flight at the same gate that was 4 hours late also. There was almost a riot at the gate because it was night and people were tired and so angry. ","","Business","Economy","Denver to Houston to Bush","1.0","1.0","1.0","","","2.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Parsley","United States","2012-09-11","I have flown SAA 203 and 204 six times this year from JFK to JNB. I have done it both Business and Economy. If you must fly the route pay for economy. You will be very disappointed in the premium class price for what you get. Seat is an average business seat (almost 180 but not flat as they say) and lots of room between seats. Nothing good after that. Food is average instant coffee service is slow - they leave empty bottles and trash around seats while they are eating and talking in galley. By the way this isn't one flight with one crew. This is a constant thing. Even though you pay $9000US and up for a seat and it states ""confirmed"" their policy states there are ""no"" confirmed seats even when traveling with others. Again not that big of a deal but when you can fly a UAE flight for less money I am going that route going forward. It's really almost comical when you think about the lack of service care regard or willingness to serve. There are exceptions so this isn't a 100% of their employees however I feel the majority of interactions will fall into this review.","","","Business Class","","2.0","4.0","1.0","1.0","4.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Gordon Jackson","United Kingdom","2012-09-10","High chance you will be bumped off the flight you have booked and paid for. As tourists arriving via BA from LHR to Jo'burg for an SAA internal flight to Durban - after an hour and 15mins! Getting through immigration and still arriving at check-in desk 1hr before flight we were bumped. Desk lady was unhelpful and ignorant. Offered place on next flight (hour later). No refund offered. Possible to get a voucher for another flight valid for 12 months - not much use to tourists not planning on using their services again or be in SA in the near future. Eventually got ourselves upgraded to Business on the next flight and access to the lounge - not a great bonus during a 50 minute hop. Check-in as soon as possible and avoid JB airport their immigration set up is positively Dickensian. Your payment and booking does not guarantee you'll be on the flight.","","","Business Class","","3.0","3.0","1.0","0.0","0.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Schuchardt","United States","2014-04-27","Flew St. Louis to Orlando and return. Online check in was very easy and I got an ""A"" boarding cards both times checking in 24 hours ahead of time. Planes left and arrived on time. FAs were in a good mood and very friendly. Soft drinks and pretzels and peanuts were served. Luggage was free and arrived quickly.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Iwa","United States","2014-04-27","Sitting in SFO waiting for my surprise surprise delayed Southwest flight to Orange County. When I called them this morning to see what the delay was the agent said ""It''s SFO they're always backed up"". Funny thing is I'm here sitting with my sister who has a flight to LAX on time on Virgin airlines not to mention no delays on any of Virgin's flight out of SFO. Sure Southwest is cheaper but if you want to get some where on time or you would prefer not to spend your free time hanging out at an airport don't use Southwest. My flight here was delayed as well. In fact I don't recall an on-time flight with Southwest.","","","Economy","","1.0","3.0","3.0","1.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Allison Kalenga","United States","2014-04-21","I had my two minor sons fly from my mom's in OAK to LAX. When they arrived at the airport my mother went about getting them checked in. They were treated as if they were 18 and 25! They were not boarded separately note were they seated by flight attendants. The attendants only offered he usual snack and drink and when they deplaned they were sent off of the plane into LAX terminal unaccompanied! When I asked about the policy we were told that since our 13 year old was over the age of 11 he was responsible for our six year old traveling with him. This is a cash cow low class airline which I will never allow my kids to travel on again! Southwest flight 950 from Oakland to Los Angeles on Friday April 18 2014.","","","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Sumbul","United States","2015-07-15","First time flying with Spirit and they cancelled the flight. The next best flight they offered me was 2 days after my original flight date. Had to cancel an important trip. Spirit does not compensate for the money you throw to the air because of their cancelled flight. I will never fly with them again.","","Solo Leisure","Business Class","LBE to Portland via Chicago","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Vickki Savoygriffin","United States","2015-07-14","When I purchased the ticket I thought the price wasn't bad. I usually fly Southwest and now I know why. If I wanted to chose a seat that would cost me. I was shocked to see I couldn't even take a small carry-on - I had to check it or pay more. A box to measure your carry on was placed at the boarding area, with a big sign saying $100. The young man kept reiterating, ""if your luggage doesn't fit in this box, you will be charged $100 at the gate."" He repeated this announcement over and over again. No peanuts. The water, sodas etc cost. Flight attendants had snobby, pushy aggressive attitudes. No smiles, no hello. The seats don't recline and your knees touch the seat in front of you - I am 5'4"". I will never fly this airline again. I was so disappointed. Not to mention they made an announcement about signing up for their Credit Card, and receiving some free mileage. I don't think so - too many hidden costs for me.","","Solo Leisure","Economy","Oakland to Las Vegas","2.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Stephane Gallon","France","2012-09-05","JNB-CPT-JNB C class. Nice experience on the ground (dedicated check-in counters but no priority lane for security) and in the air with flights on time and adequate service on board (meals and drinks). Anyhow lounge experience at both JNB and CPT was a bit disappointing due to poor food selection (salad wraps fruits and crackers) compensated by free wifi. The seat quality on this route depends heavily on the aircraft used. On outbound flight we had a B737 dedicated to domestic routes with limited comfort while the inbound flight was on an A340 also used for intercontinental routes meaning the seat could be transformed into a fully flat bed. As there are many flights a day on this segment I would advise travelers to pick the journeys involving long haul aircraft's.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","W Morgan","Argentina","2012-09-03","EZE-JNB-CPT-JNB-EZE Airbus A340-300. Seats comfortable not BA Club World equiv flat or private but quite adequate to sleep and the cabins on all flights (these and the 3 round trips in Business over the preceding months incl NYC/CPT) are of high standard. Duvet and pillow are real! Food (on long haul) excellent (didn't look at it on the SA local sections) though SAA offers the worst instant coffee. I am usually disinterested in the food on most airlines but this was notably good. I'd forgo some of the service item enhancements to have a decent cup of coffee. Staff: All exceedingly efficient. Some - I suggest those who have been there many years very efficient to their duty but not vaguely hospitable. The others all excelled in all areas. Movies: on demand large choice headsets are not noise cancelling but a good system all the same. Worst Part: Johannesburg Airport luggage delivery is consistently bad to downright pathetic and not an SAA person in sight at JNB airport to ask. Everyone blaming everyone else. Johannesburg airport remains from my living memory one of the worst signed places on the airport - network - always has been.","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","N Shyshkin","Canada","2014-04-19","BUF-MCO-BUF. The unassigned seating is such a pain because then you have flight attendants yelling at you to choose any available seat. Both flights were on a Boeing 737-300. Cramped seating but flight attendants were polite and nice once you were in the air. In-flight magazine is terrible but the free snacks ands drinks helped. Although Southwest does have some of the best baggage policies in all of North America.","","","Economy","","7.0","3.0","4.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Hernandez","United States","2014-04-19","EWR-HOU-EWR. I flew on an early flight to Houston Hobby. The flight was extremely empty and there was a ton of seats. I got A23 and A24 for that flight. Staff were quite attentive and provided us with snacks and drinks. We got into Houston around the time we should get there. Our return flight was delayed 90 minutes and we got a different plane. There were also delays at EWR so I just had to deal with it. The staff was just as attentive. Once we landed one of the flight attendants did apologize for the delay. Although I did not check any bags they got off the plane extremely quickly. I would fly them again!","","","Economy","","7.0","3.0","4.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Graham Marcus","United States","2014-04-16","Return trip from Denver change in Baltimore than land in Islip NY landing at 8.45pm. I did not know that the first leg of the trip was stopping in Louisville but I learned that a ""direct"" flight does not mean non-stop. Louisville to Baltimore was canceled and I was the only passenger that they let on all others were stopped and told about the situation. There was no announcement about the cancellation so when we landed in Louisville I asked the flight attendant and she sent me to the gate attendant who put me on a flight to Chicago then to LaGuardia airport landing at 12.00am. Told my luggage was left on the plane that was going to Orlando. Turns out my luggage didn't go to Orlando and was taken off in Louisville. It eventually made its way to Islip the next day. Because of the late arrival and distance from home I was forced to get a car service at a cost of $120.","","","Economy","","","3.0","1.0","2.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Harper","United States","2015-07-14","I flew Spirit from Tampa to Houston and experienced zero issues. All the negative reviews had prepared me for some terrible experience but I did not have one. Basically I followed the rules regarding luggage, read the website as to what I would/would not be charged for printing boarding passes, preboarding, seat selection etc and I declined all extra charges. I packed an appropriate size bag to not have to pay for a carry on. I checked in online 24 hours in advance and got good seats. The flight to Houston was on time, no issues. The flight home was 30 minutes late but I received email notification of this early in the day so I could adjust my drop off time at the airport. In summary, this trip was a pleasant experience. I will fly with them again.","","Solo Leisure","Economy","Tampa to Houston","9.0","4.0","4.0","","","4.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Deisy Pinto-Mason","United States","2015-07-14","These people are terrible at being on time. They have changed the departure time four times, and we are still here, at midnight, waiting on them and hoping they don't change it again.","","Solo Leisure","Economy","Fort Lauderdale to Atlanta","3.0","1.0","2.0","","","3.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Robison","United States","2015-07-13","I was hesitant to fly this airline because of the reviews. Our flights arrived early, both into Denver and on our return to Phoenix. I did a lot of research as to what to expect on flights and it was exactly as stated. If you want something to eat or drink, you must pay (no cash, only debit or credit cards accepted) but I usually purchase a bottle of water before getting on a plane anyway, so I didn't miss anything. Luggage arrived quickly in Denver and in Phoenix. I was pleasantly surprised!","","Couple Leisure","First Class","Phoenix to Denver","9.0","3.0","5.0","","","5.0","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Agabu","Namibia","2012-08-28","Flew SA 78 From Windhoek to Johannesburg and then on ward to Lilongwe on SA 170 both flights operated by a Boeing 737-800. Food was good seats comfortable and ground crew in Windhoek were great as I arrived late for check in and they were closing the flight but they still checked me and transfer at Johannesburg was smooth as I already had my JNB-LLW boarding pass issued to me in Windhoek. Would not hesitate to fly them again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","I Beaton","France","2012-08-23","Frankfurt to Durban and Durban to Munich (via Johannesburg). Economy class. The economy class seats are very tight and when the traveller in front puts downs their seat there is little or no place for anything on the tray table. The food is indifferent and tasteless. The cabin crew are very helpful.","","","Economy","","6.0","2.0","4.0","2.0","2.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Rasool Mohammed","United States","2012-08-21","JFK - Johanesburg June 20th. I was told there will be lunch dinner and breakfast but got only lunch at 12 noon and nothing else but breakfast after 12 hours. I asked what happened to dinner the hostess mentioned they are cutting costs. I was surprised on a 15 hr flight and not enough food. Hostess service was also the worst I had seen. Entertainment did not work even after resetting the system 3 times.","","","Economy","","4.0","4.0","1.0","3.0","1.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","James Moninger","United States","2014-04-16","I have avoided using Southwest in the past as I don't like lines pushing and shoving or unassigned seating. Nonetheless after hearing about SWA's Business Select Class I decided to give them a try. For about $60 more than the walk-up fare Business Select guarantees the passenger a boarding pass in the A1-A15 group thus being among the first to board. I was thrilled when I checked in online and received boarding pass A-1. The gate room seemed fairly empty and Southwest agents were hawking upgrades for $40 to anyone wanting to move up in the short boarding line. Upon boarding the aircraft I discovered that there were already 90 through passengers already on the airplane. Little overhead space available and mostly middle seats. Although the staff was affable and tried their best I found this to be an extremely uncomfortable way to travel and recommend strongly against wasting money for Business Select.","","","Economy","","2.0","2.0","4.0","1.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Peter Dandridgee","United States","2014-04-14","The airline is fine as far as on time baggage goes through quickly staff are friendly and helpful. However the boarding procedure (no assigned seats) is just a way to charge people for a reasonable line placement. So when considering flying SW with a family that would like sitting together add from 15 to 40 dollars to the price of a ticket and purchase the upgrade. All and all a fine airline for those flying alone but not family friendly.","","","Economy","","5.0","0.0","4.0","2.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Elliott","United States","2014-04-03","Southwest 1696 on April 1st from Baltimore to Denver. By using the rapid rewards debit card we got throughout the year we are able to take a vacation for no more than $30 each year ($30 is tax). We always check in on the dot of 24 hours before departure and usually get A or B boarding groups. We love that we get to choose our own seat. The staff are always very friendly and the new free TV on board every flight is my 2 kids favorite past time.","","","Economy","","10.0","3.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Vitas Hales","United States","2015-07-13","Flight delayed almost 2 hours from ATL to MIA due to maintenance issues with the plane. In addition my fiance and I were charged 52 dollars for each piece of luggage we checked in. No charge for carry on luggage however. Flight delayed as we speak from MIA back ATL this morning. Reason for the delay - you guessed it - more maintenance issues. This time however we were asked to get off the plane with our bags. No ETA on when we will actually leave. This time however 53 bucks to check luggage which was anticipated this time around. However ladies and gentlemen another 52 bucks to be able to carry our previously free carry on luggage the flight back. This is the worst airline I have flown. The experience has been a grave inconvenience at best. ","","Couple Leisure","Economy","Fort Lauderdale to Atlanta","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Megan Lyford","United States","2015-07-13","I have had the pleasure of flying with them for the past few years. I can count on one hand the amount of times my flight left on-time without any issues. The final straw was when I flew a few days ago from Myrtle Beach, SC to New York, NY. My return flight was cancelled without any notification, but they called me, which was a lie. I was told different stories by two different workers as to why the flight was cancelled. I tried to book a flight for the next day and they told me it was impossible to get on one and that I would have to stay two nights. I told them I would need to be put on another airline and they told me Spirit does not do that. ","","Solo Leisure","Economy","Myrtle Beach, SC to New York, NY","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Jhunjhunwala","Australia","2012-08-16","Mumbai - Johannesburg return in Economy class. Plane was A330. Flights on time. Decent Indian vegetarian meals. Excellent in flight entertainment. Only complaint is that on arrival in JHB despite landing early we could not get off the plane for more than 25 minutes as the aerobridge operator did not show up and did not open the door to allow passengers to deplane!","","","Economy","","7.0","3.0","3.0","4.0","5.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Henning","South Africa","2012-08-13","Flew from JNB-JFK. Flight was good but not the SAA it used to be. Called flight attendant and asked kindly for a cool drink told to come and get it. That is terrible service and does not meet my standards.","","","Economy","","5.0","4.0","1.0","1.0","3.0","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Neelum Kumar","United States","2014-04-02","I was horrified by the policy of changing flights at SouthWest. I had a round trip ticket and was able to return home earlier so arrived at Nashville airport 11.30 looking to get on the almost empty 1.20 pm flight. I was informed that I would have to pay $250 to purchase a new ONE WAY ticket home. I paid less than that for the round-trip flight. I did not expect this since I was told that SW was customer friendly and did not charge change fees. No they just charge you for a whole new ticket instead. I am trapped in Nashville for the next 8.5 hours thanks to their policy.","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","K Skip","United States","2014-03-18","Having flown 45 weeks or so annually and now scaling back I fly Southwest for both business and pleasure. Southwest is an easy transition. With all the cutbacks and cattle calls that airlines have migrated to SW at least makes it simple ABC. If you can't figure that out sit in the middle. Their gate attendants are knowledgeable take the same stupid questions over and over yet answer them in a polite manner.","","","Economy","","8.0","4.0","5.0","0.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rhea Manansala ","United States","2015-07-13","I flew this weekend and we had no idea we had to pay for our luggage, it's $55 for each piece of luggage so that's $110, plus on top of that we still have to pay going back. Our seat was so tight you we could barely move and the seats do not recline! I will never fly with them again!","","Couple Leisure","Economy","LGA to Fort Lauderdale ","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Olga Figueroa","United States","2015-07-12","My flight was cancelled from Florida to Dominican Republic, they found me a flight 5 hours later out of Miami, had to take a cab to Miami and didn't get to DR until 9pm, I was supposed to meet my husband at the resort at 1pm. Coming back home from DR my flight was delayed 5 hours which made me miss my connecting flight to AC. Spirit put me in a hotel until the next day, the next flight out would be to Orlando then to AC. I'm 26 hours into this nightmare and my family are waiting for me to arrive. ","","Couple Leisure","Economy","Atlantic City to Fort Lauderdale via Punta Cana, Dominican Republic","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Marie","South Africa","2012-07-31","I flew Cape Town - JNB - Livingstone and back. The first two legs were fine flights on time and service good. However check-in in Zambia Livingstone was a nightmare. I had one regulation size carry on bag and a purse. I was told by one SAA staffer that I was not allowed to carry on a purse and a suitcase. This was not a large purse it was a small handbag. I have never in all of my travels been told that I may not carry a purse with my wallet and passport. She actually made me open my suitcase and put the purse inside of it so that I literally had one item to bring on the plane. Utter nonsense. The next leg departing JNB was 1.5 hours late no explanation was given at all. This despite the fact that later scheduled flights to Cape Town were leaving in the meantime. Generally SAA is decent but the Zambia experience was extremely off putting.","","","Economy","","6.0","4.0","1.0","4.0","0.0","","","2.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Phil Anderson","South Africa","2012-07-26","Washington DC to Johannesburg. Airbus A340-300. Great plane I found the seat width better than on the A340-600. Sat at the Bulkhead row 35. Great legroom. Ground staff were friendly. Excellent cabin crew. Took off 10 minutes early and arrived 45 minutes ahead of schedule. Very smooth flight. Stop at Dakar was only 50 minutes instead of the scheduled 90 minutes - 2 hours. We were a National team tour group of 105 people and not a single piece of luggage went missing or was damaged.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Yolanda Dolby","United States","2014-03-13","My husband and I will avoid Southwest/AirTran at all costs. Vacation to Cabo 3/1/14 with connections in Denver. 1 hour late getting off ground in Milwaukee as plane was over weight and they had to kick 8 people off. Late arrival in Denver forced mad rush to gate in different terminal for connection to Cabo. Returning to Milwaukee 3/10/14 plane was 1 hour late getting in and leaving Cabo which again created havoc in Denver for connection back to Milwaukee. The absolute kicker is they lost both of our bags going to Cabo (30 hours before returned) and returning to Milwaukee (36 hours before returned). Unbelievable incompetence. Your bags fly free - you just don't know where!","","","Economy","","5.0","0.0","4.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Burnam","United States","2014-03-13","Las Vegas to Richmond VA. Booked with AirTran but transported by Southwest from LAS to ATL. Biggest problem I have with Southwest is no seat assignment. That's why I picked AirTran. With Southwest I feel like I'm treated like cattle and herded through the process of boarding the plane. I believe AirTran has the right approach for boarding. That is 1) assigned seats and 2) boarding by zones. I can't understand why the general flying public tolerates Southwest's cattle call boarding. Southwest's prices are right but their anywhere you want seating is for the birds.","","","Economy","","2.0","2.0","4.0","2.0","","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Dolby John","United States","2014-03-13","Vacation to Cabo San Lucas Mexico scheduled 3/1/14. Boarded in Milwaukee with a connection in Denver. When we arrived at check in we were told the flight had been 'overbooked' by 5 passengers. We received the last 2 boarding passes luckily. Upon being seated and waiting for 15 minutes the flight attendant announced that the plane was over-weight and 8 passengers would have to leave. It took another 30 minutes to adjust the weight before we took off - 1 hour after schedule. Upon arriving in Denver an hour late we had to rush to another terminal to catch our connecting flight to Cabo. Flight to Cabo went on schedule until standing at the luggage carousel our 2 pieces of checked luggage never came out. It was not until 30 hours later that our luggage finally showed up. On our return when we checked in at the airport it was announced that our plane was delayed an hour. Taking off to Denver again we realized we were facing a potential connect issue again. Once entering the U.S. we needed to go through customs in Denver before boarding our flight to Milwaukee. Once through customs you need to claim your luggage and then recheck it with Southwest/AirTran. We then had to pass through security before racing to another terminal where our gate was located because of late arrival. We boarded the plane and left for Milwaukee arriving at 10pm on-time. We then went to retrieve our luggage and once again our two bags never showed up. It took another 36 hours to get our bags delivered to our home.","","","Economy","","1.0","0.0","4.0","3.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Teej Andron","United States","2015-07-12","The only reason I even got on this plane was because by the time I found out who my husband booked this flight with, it was too late to get our money back. This isn't an economically sound decision. Passengers are charged for everything. Expect to be nickel and dimed for carry-on luggage. There's not even a complimentary drop of water offered on any of their flights. None of the seats recline. The seats are extremely uncomfortable. I'm 5'5 and had zero leg room. There's no difference in comfort between the ""expensive"" seats, and the less expensive seat. I've never seen seat cushions so thin. No wi-fi, no water, no reclining seats, no comfort, and the seats are too close for safety. There are no circumstances under which we would ever fly them again.","Unknown","Couple Leisure","Economy","Las Vegas to Montego Bay, Jamaica","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Terrie Williams","United States","2015-07-12","We have flown Spirit airlines 4 times now - round trip to Cabo and round trip to Ft Lauderdale. After reading all of the negative reviews, I must say I was skeptical, however, they've been great. Yes, you have to read the fine print, you have to pay for your bags in advance, you have to pay for drinks or snacks on board but all in all - I've been pretty satisfied so far. They are friendly and funny. We actually arrived 15 minutes early on our flight today. The stewardess said we should tell someone because if we were late ""we'd tell everyone"". Pretty true in this day and age.","","Couple Leisure","Economy","Houston to Ft lauderdale","10.0","4.0","5.0","5.0","","5.0","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Phil Anderson","South Africa","2012-07-26","Cape Town to Johannesburg. 6 July 2012. Airbus A340-600. Great plane and pilots. Sat at the emergency exits row ""45"". Excellent legroom (I am 2 meters tall). Took off on time and arrived 15 minutes ahead of schedule. Baggage was checked all the way to our New York connecting flight. Ground staff were pleasantly helpful. Cabin crew nice and friendly. Good on board service.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Pat Cotterill","Australia","2012-07-26","Johannesburg to Cape Town. Good flight on time all good until we arrived. Waited at luggage carousel until no more bags and then visit lost luggage counter. It turns out the pilot ordered 50 bags to be left because of bad weather. Presumably to avoid lodging more fuel since it was only a 2 hour flight on a 737. SAA could have told us when we arrived and not gone through the lost baggage charade. The one guy left to deal with 50 angry people did a fantastic job and bags were delivered next day as promised.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Phil Anderson","South Africa","2012-07-22","Johannesburg to New York JFK direct flight. Airbus A340-600. Great plane and pilots. Seats not bad at all I sat at the row 45 emergency exit. Check in went quickly since we had already got our boarding passes with our connecting domestic flight check in. Ground staff were friendly. After take off we were served drinks then a nice dinner. Between dinner and breakfast the cabin crew offered refreshments at least 5 times. They stopped at nothing to rectify the few personal entertainment systems that was out of order even moving passengers to other seats. Smooth flight took off on time and arrived 45 minutes early.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","G Hendrick","United States","2014-03-03","Flew from Nashville-Houston-Dallas last Tuesday. As usual so many people have to bring their suitcases on board with them these days that we leave late. We get to Houston and our connection flight is down they finally get it fixed and we leave out almost an hour late getting into Dallas only to hear they don't know where our luggage is. We later find out that the plane had a lot of freight so they made us wait an hour for our luggage. I live 8 hours (by car) from Dallas and 2 hours from Nashville. Had I driven to Dallas I would have arrived at my hotel 2 hours before I actually got there by flying. On the return trip our flight from Dallas to St. Louis was late and I had to run to my connecting flight to get there before the door was closing. I think this airline is slipping so I intend to start looking at others after always using Southwest without checking.","","","Economy","","5.0","2.0","4.0","4.0","","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","G Carlos","United States","2014-02-28","Flown from Houston to Las Vegas last week. Everything was good (except lots of passengers were drunk and yelling). Our flight departed on time and arrived 15 min prior to schedule. I had no complaints at all for the price it was a fair trip. The return flight was delayed 40 min. Whoever is surprised by this obviously doesn't travel a lot by plane. I say for the price their flights are good don't expect feeling as royalty of course. For short trips (4 hours max.) it's pretty enjoyable.","","","Economy","","9.0","3.0","4.0","0.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Verhaeven","Canada","2014-02-27","Feb 2014 - BUF-FLL (return). We booked Southwest mainly because of the price and I was a little apprehensive about avoiding the dreaded middle and getting a decent aisle seat. We paid an extra fee for their ""early bird"" check in which in our case allowed us to board with the first 25 passengers both outbound and return. It was a 3 hour flight and that's about all of the time I would want to spend in their cramped uncomfortable seating. But for a reasonable short flight I'd book Southwest again. It's a basic no frills airline with no baggage fees and it gets you there albeit not in the most comfortable circumstances.","","","Economy","","8.0","3.0","4.0","3.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michelle Palmer","United States","2015-07-11","I was pleasantly surprised. Flight there and back were on time. Ticketing and bag drop were fast and efficient at both airports. Staff was friendly.  I don't get why people say there are hidden fees? If you buy on their website it walks you through everything, and explains everything before purchase. The only potential issue, which didn't affect me, would be if you are a taller person. The seats are closer, but good options are to sit in emergency row, or big front seats. My sister went with us, and she is dedicated to United Airlines. She also stated Spirit was not much different. I will fly Spirit again.","A320","FamilyLeisure","Economy","Cleveland to Orlando","8.0","3.0","5.0","","","5.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Detrick Redding","United States","2015-07-11","Simply put, our experience with Spirit Airlines has compelled us to never fly Spirit again. My family of 4, including myself traveled to Texas to a ministry conference. I will be honest, we did not get to the airports in time therefore we missed our flights going and coming. The first error was us, we should have gotten there earlier. My overall concern was the extreme lack of customer service that displayed any concern to our dilemma. The inconsistency in the service was very obvious. There was two lovely ladies that did give a great effort of service to us, but this was well appreciated but it wasn't even enough to win our return. On top of the lack of customer service, all the other fees where really extreme. Please take in to consideration, if you want customers to be loyal and return, customer service is a must!","","FamilyLeisure","Economy","Atlanta to Dallas","2.0","2.0","2.0","2.0","","2.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Phil Anderson","South Africa","2012-07-22","Johannesburg to Cape town. Boeing 737-800. Very helpful and friendly ground staff. Great pilots and friendly cabin crew. Seats a tad narrow and legroom not great for tall people I'm 2 meters tall and they moved me to an emergency exit row where the legroom was much better. Took off 10 minutes early and arrived 20 minutes ahead of schedule.","","","Economy","","10.0","3.0","4.0","4.0","3.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Pontes","South Africa","2012-07-22","Flew back MUN-JHNB SA265. Full flight. Whole in-flight system was in-operative as well as the seats. Meals was good and service is friendly. Was able to sleep on the flat-bed as the seats can be operated manually but it was a struggle and noisy for the staff to set up. I think the staff service was good in the challenging circumstances but thought poorly of the equipment of the aircraft not being in working order. Despite the apologies from the staff on board I think an apology from head-office is required.","","","Business Class","","6.0","3.0","4.0","4.0","0.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","William Massey","United States","2014-02-25","15 minutes before scheduled takeoff gate announces delay. 45 minutes later gate announces mechanical problems and further delays. All passenger were being re-routed. 3 hours later flight is canceled and they offer to get me home tomorrow with no compensation for delay. Its as if they said ""if our planes fly we will take you if not too bad there are no guarantees"". Finally when I asked to be booked on tomorrow's flight until I could see if I could buy a ticket on another airline I was told ""if we do we can not refund any of your money because we will have solved your problem"".","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Trahey Dorothy","United States","2014-02-24","Our flight was 20 minutes late taking off because there was a previous flight still at the gate. As soon as the last person walked off the passengers in wheelchairs were boarded so obviously there was no time to clean the plane. The washroom was very dirty. Yesterday at 6.15 flight 1957 Ft. Myers to Chicago. Southwest was trying to keep on schedule but please clean the plane.","","","Economy","","8.0","4.0","5.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Lee","United States","2014-02-11","Feb 8th flight 2178 Orange County to San Francisco. Feb 5th flight 2962 Denver to Orange County. I travel quite frequently. I rarely have to check any bags but I like having the option to do so for free if I need to. I travel twice/week for the last 2 months and I have never encountered an unpleasant flight attendant in fact I find them more than amusing. Also as someone who has flight anxiety I feel so secure when flying Southwest.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amy Billings","United States","2015-07-11","My husband and I were very skeptical after reading the negative reviews regarding Spirit, but unfortunately, money was an issue getting to our destination, so we bit our lip and tried them. To our very pleasant surprise we were very satisfied. The negative reviews seem to complain about the space, the cost for extras and flight delays. A soda or water is expensive, so plan ahead. I can tell you that the information you get from Spirit is spot on. If your bag is overweight, you have to pay more. You can only take one personal item on the plane. Yes, you have to pay for food, drink, a roomier seat. But-that is spelled out before you purchase the tickets. We did buy the zone 2 seating, and it was worth it. The seats are regular sized seats, but the knee room is a bit cramped. Nothing that was too bad, but I felt bad for a gentleman that was quite tall that had to put his knees in the isle. But he was happy and said he had flown with them many times before. I brought a neck pillow to sit on and found that very very helpful. A few snack and water in my backpack, along with my Kindle and earbuds and I was set! The plane itself was spotless and the airline attendants were kind and helpful. I certainly would not hesitate to fly Spirit again.","","FamilyLeisure","Economy","Boston to Oregon via Chicago","8.0","3.0","5.0","","","4.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Bunch","United States","2015-07-10","Spirit is not an international airline despite the fact that they fly internationally. About to leave the hotel in San Jose Costa Rica after a six days vacation with my daughter, we received a notice that our flight was cancelled due to ""volcanic activity"" (Spirit had two of the four flights cancelled. that day). Supervisor promised to return call at noon and we gave up at 3.00 with no response. The good news is that they put us on the next available Spirit flight. The bad news was the first available flight was in six days. After six days did get out of the country.","","FamilyLeisure","Economy","San Jose CR to FLL","1.0","2.0","3.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Blancke","United States","2015-07-10","Bait and switch. Spirit gets you to book a flight by offering fares at around 10%-15% lower than everyone else. What they do not tell you is that once you're booked that is when they make up for the ""low"" fare. Our plans changed and we wanted to cancel our rental car, four days before our trip - big charges! We travel with a young child in the autism spectrum. Want to sit with him, extra fees for the ""privilege"" of sitting with him. Bag fees are ridiculous. We all packed in one checked bag. At the desk - over weight - $50 more dollars. Waiting for the plane, which was almost an hour late they made an on ounce net about how the will get another $100 if your carry-on doesn't meet their last minute standards. Coffee in flight? $3 is this Starbucks? I would not be surprised to learn they charge extra for a seatbelt. They ""bait"" you with low entry fees but once you are signed up they ""switch"" to a fee charging machine.","","FamilyLeisure","Economy","Minneapolis to Houston","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Cygan","United States","2012-07-09","Our flight from JFK to JNB was delayed 9 hours due to mechanical problems costing us an entire day in Cape Town. Neither my wife or I had a functional entertainment unit for the 14 hour flight. Our connecting flight from JNB to Hoedspruit (near Kruger) was delayed by 4 hours due to another mechanical failure costing us an entire game drive on Safari. After emailing SAA regarding these issues they offered to provide a small discount on future purchases from their dysfunctional airline. While staff were polite in person they regularly demonstrated no awareness of the reasoning or status of long delay issues. I will never fly SAA again. British Airways is certainly worth the very slight difference in cost.","","","Economy","","1.0","3.0","2.0","3.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Jeff Ison","United Kingdom","2012-07-01","We have always travelled with SAA between LHR and JHB on our visits to family. Our last trip was different the crew were so much more pleasant this time. In the past one or two looked as if it was a chore to deal with us. This time there was always a smile and cheery banter. Our only complaint was that in both directions we had problems with the IFE no sound or it sounded as if it was under water. Despite re-booting we never did get it right. We've rebooked our next flight already and look forward to it.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","P Ducey","United States","2012-06-27","JFK-JNB May 20th. I have always enjoyed flying SAA. I have found the staff to be very friendly and helpful. This trip was no different. Entertainment food and drinks were good. I have always had a hard time sleeping on the plane so I will often go and chat with the crew in the galley while stretching. They have always been so friendly and easy to chat with. The only unpleasant part of this last trip was that I was sitting next to a rather large woman who was not very polite. She raised the arm rest between us and came spilling on to me. Not very pleasant on a 15 hour flight. I still tried to be nice though and make some small talk. I will be flying with SAA again on Sunday July 1st and look forward to their hospitality.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Baker","United States","2014-02-10","I recently flew round trip from Austin to Sacramento. The boarding process went smooth no delays but the flight was very uneventful. The pilot was completely silent the entire flight the flight attendant rude and very cramped seats. The return flight home was overbooked and at 100%. However the pilot and attendants were very pleasant and had a great sense of humor. I would advise that you fill up on food before you fly as there is no meal service just peanuts pretzels and mini Ritz sandwich crackers. It would be nice though if the pilot would make an announcement once in a while regarding your eta.","","","Economy","","7.0","3.0","3.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Lorch Kenneth","United States","2014-02-04","We signed up for flight notifications with an email address. We were told at the airport that we had been notified at 11.45 that our flight was cancelled. We had not been notified and neither had anyone else in line around us. Had we been notified we would have known not to leave for our 3 pm flight and not to waste 3 hours going to the airport and standing in line to change our flight. Why were there only 3 customer service people handling the hundreds of people standing in line? Southwest used to be the ""go to"" airline. No longer. What a disappointment. The customer service rep was polite but really could not have cared less.","","","Economy","","1.0","1.0","2.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Miller Robert","United States","2014-01-28","I fly SW from San Jose to Ft Lauderdale and back several times a year. I too have been a victim of delays due to mechanical problems and sometimes bad weather. I suspect that all airlines have these issues. I love the witty banter of the safety announcements. If you are nice to the staff they will be nice to you. It is not their job to stuff your 90 lb. carry on into the overhead bin. The pilot decides when and if beverages and snacks will be served. I am a ""senior"" and remember the old days when people didn't feel so entitled as they board in their sweat pants or worse. It takes just one or two passengers to ruin a flight.","","","Economy","","9.0","1.0","4.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sonny Fletcher","United States","2015-07-09","My 2nd trip with Spirit and I found them to be quite acceptable and actually quite comfortable. Yes they charge for everything, be prepared for it and adjust as based on your needs. I liked having options. As for the prices, if you want water buy a water bottle with a filter in the end have it empty going through security and fill it at a water fountain. One trip I had business materials and checked a bag no problem I weighed the bag at home to make sure I was under the weight limit. Second trip I carried on a ""personal"" item which was a duffle bag it worked perfectly. To go through the gate I put my backpack inside the duffle, neck pillow around my neck, and water bottle in hand - no problems. Both trips I paid for the Big Front Seat and in my opinion worth every penny! So there is a recurring theme here, this airline requires you to pay attention, read the contract of carriage and abide by a little different set of rules. After readign the contract for carriage I realized buying travel insurance is a good idea with these guys because they can and will cancel a flight and only refund your money. You pay for the""last minute"" flight on another airline and use the insurance to pay the difference. I found the flight crew to be nice and helped passengers put bags in the overhead bins. The flight attendants aren't supposed to do that.","A319 or A320","Business","Economy","Houston to Los Angeles","10.0","5.0","5.0","5.0","","3.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Cicinelli","United States","2015-07-08","Delays for hours not minutes. The delay caused us to be very late arriving in Detroit. There is no savings in this airline whatsoever. Please do yourselves a favor and read reviews before you book a flight. I wish I had! The reviews are spot on. ","","FamilyLeisure","Economy","LAX to Detroit","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Banishta Kureeman","Mauritius","2012-06-24","Flight: In last month. First we had a very hectic check in and boarding - though we reached the airport 2 hrs before our flight we had nearly missed our flight because of the slowness in immigration procedures! But I would like to thank to staff at the boarding gate A24 who allowed us in though boarding was closed. Was expecting a wonderful flight in the business class cabin from Johannesburg to Mauritius but both me and my husband were disappointed. The hostess seemed to be forcing herself to smile at us and we had to wait a long time before being served! Moreover the vegetarian food was of extremely low quality. Nevertheless my husband has travelled economy in domestic SA flights and he was happy with the service. It all depends on the crew.","","","Business Class","","4.0","3.0","1.0","2.0","3.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","G Thompson","South Africa","2012-06-19","OR Tambo to Accra Ghana. SA 52 18 June 2012 Airbus 340 bad vibration on take off the landing at Accra was good. My seat was in class: Y very cramped difficult to get up out of the seat. Only screens from roof for inflight entertainment on a 6 hours flight. The food is not bad - very spicy curry beef or spicy chicken or vegetarian. The coffee after the meals is cold no hot milk. The chicken wrap was good only juice available. You must plastic wrap your suitcase for R50.00 per case.","","","Economy","","4.0","2.0","4.0","3.0","1.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","T Impson","China","2012-06-17","DUR-JNB-HKG. Ground staff at Durban were great giving me the emergency exit on a brand new A320 plenty of leg room and friendly staff. Upgraded to business using Voyager miles while in JNB airport for the Hong Kong leg got row 3.The ground staff in JNB are usually unfriendly and unhelpful but this couldn't be further from the truth on this trip. Awesome service from them. Then from the moment we stepped on board the crew couldn't have been more friendly but as always very safety conscience. Updates from the flight deck are always good on SAA and this trip was no different. We were well informed and warned in advance about bad weather. Food was good and entertainment good. The lie flat seat was great and I slept for 7hrs. Woke for breakfast and landing. The flight crew let me into the cockpit to take photos and went out of their way to explain all the goings on in the flight deck and gave me the weather print out as a souvenir.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Moore John","Australia","2014-01-24","San Antonio - Las Vegas via Denver and Las Vegas - San Antonio in January. On a business class RTW ticket we did this low frills side trip with UK and US friends - they're buses with prices to match check-in at the 24 hour point gets you into the early second tier boarding queue which enabled our party of six to all travel next to their partner and all couples had one window seat with carry on in the over head lockers and all flights were full. They took their own lunch and appreciate the gratis soft drinks/coffee and unlimited pretzels. Loved the commentary from the flight deck on departure from Las Vegas and on arrival at San Antonio. For internal US travel go for it.","","","Economy","","10.0","3.0","3.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Barron","United States","2014-01-23","I took this airline from Houston to Orlando and while the flight was smooth I don't really like the seat arrangements. You are assigned a group so if you get a bad group then you can get on the plane with your spouse and not be able to sit together because of no available two seats together.","","","Economy","","5.0","3.0","3.0","3.0","","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Emrah ","United States","2015-07-08","They charge you for everything from A to Z and try to make it look like you are in control of the price. I would not be surprised if they charge for being seated versus standing up if it were possible. Being on time is something too advanced for Spirit airlines. If you want to know an airport in detail, Spirit is the best choice since you will spend a lot of time there while listening very frequent delay notifications. ","","Couple Leisure","Economy","Cancun to Fort Lauderdale","1.0","2.0","2.0","","","3.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Robinson","United States","2015-07-08","The customer service was horrible and not helpful with anything we had questions on. After our flight was delayed twice and we sat at the gate while other flights were boarded through this gate, we saw a man running up to the counter at the gate and out of breath. He proceeded to tell the women at the counter that he had boarded the plane. ","","Couple Leisure","Economy","Houston to Denver","1.0","1.0","3.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Mellor","United Kingdom","2012-06-06","My wife and I flew with our 12 month old son from London to Jo'Burg on an overnight and thanks to the wonderful staff it was a brilliant experience They allocated us the whole centre row so our son could lay down to sleep and we're very attentive throughout in regards to his milk. The food for adults was great as were the drinks All in all highly recommended.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Duncan","Canada","2012-05-20","We travelled from Johannesburg to Victoria Falls Victoria Falls to Cape Town Cape Town to Nelspruit Nelspruit to Durban and then finally Durban to Johannesburg. We had exceptional flight service on all our flights. Friendly flight attendants and prompt service. Our only complaint would be with the check-in counters where staff were often less than friendly. Please note this was not on every check-in but was more memorable at most counters than not. Overall excellent service and was pleased with all our flights!","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Kenneth Blackman","United Kingdom","2012-05-18","Heathrow to Johannesburg. Disappointed to find that although I had asked for an aisle seat due to a medical condition I was put into a window seat both ways. Meals and drinks were ok! Inflight entertainment was fine but having got to JHB found that they had sent my luggage to Cape Town I was not amused. Took 3 days to get it back requiring multiple phone calls. When I asked them for another quote for a flight this coming December they couldn't even do that I'm now comfortably booked with Lufthansa SAA certainly know how to lose customers.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Znasik Michal","Slovakia","2014-01-21","12 Jan flight 670 MDW-LGA 1.5 hrs. Low fare easy check in speedy boarding on-time professional cabin crew very good seat pitch new aircraft. Soft drinks nuts and pretzels - free of charge. Better than other ""traditional"" airlines.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Ashiblie","United States","2014-01-20","Traveled on WN1038 25 Dec San Antonio to Orlando non-stop as a separate domestic segment making up a One World American Airlines KUL-CDG-DFW-SAT/PBI-ORD-LHR-KUL. It was a full flight to a holiday destination at the busiest time of the year. Service was the absolute minimal. Sodas were minimal with just one cup and no top-ups! Legacy carriers would offer the whole can of Dr Pepper for you to enjoy your drink. Southwest of today is definitely not the Southwest of the 80s! If you need a 2nd piece of check in bag then you might want to consider Southwest otherwise stay away.","","","Economy","","5.0","4.0","4.0","1.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Chase Henderson","United States","2014-01-09","Admittedly there was a storm two days before we wanted to arrive in our destination of Indianapolis. They repeatedly lied to us and told us that the Indianapolis airport was closed when there were other airlines flying into Indianapolis from the same airport. They changed our flight 10 times. After they cancelled our flight to Indy they put us on another flight to Louisville airport after we received this confirmation the flight was reinstated but we lost our spot. They never gave us meal vouchers or paid for a hotel. They refused to get us a ticket with any other airline actually flying into Indianapolis too. All in all the worst experience I have eve had with any company.","","","Economy","","1.0","2.0","2.0","2.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Bennett","United States","2015-07-08","Having to book a last second business trip from DFW to ATL, I had few options. AA was $649 (not including $50 for a checked bag round trip) round trip, Delta was $726 (not including $50 for a checked bag round trip) round trip and Spirit was $276. Now, most of the review I have read on this site, are people complaining about all the charges for bags. I read everything on the website, including the baggage fees, and paid for my carry on and 1 checked bag at the time I booked my flight. The total flight cost, including my baggage fee, came out to $390. If you are complaining about the baggage charges, learn how to read! The plane got me to ATL on time, and back to DFW on time. What I did not like was the seat did not recline, and the overall attitude of the flight crew. But, I saved $309. ","A320","Business","Economy","DFW to ATL","7.0","2.0","2.0","","","4.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gisselle Santiago","United States","2015-07-08","My family and I (3) were headed to San Juan, Puerto Rico from Orlando, Florida. When we got to the check-in there was a sign that said: ""baggage cannot weigh over 41 pounds or else we will charge you an additional $50"". They had already charged us $50 for each piece of our luggage. We were right on the border to paying extra but luckily we didn't. As we headed to the gate the lady at the desk announced that the flight would be delayed 3 hours, everyone was furious! Then later the lady at the front desk said we would get on the flight in 15 minutes and the plane still wasn't there! It took the plane 30 more minutes to arrive and 45 minutes for the other passengers to exit. Finally when we got onboard we sat down and there was a storm at the route which we were supposed to take so it took them 30 minutes to receive a new route to get to PR. Well, finally we took off! Now, usually other airlines give you water and a little snack like peanuts or pretzels. They gave us nothing! You had to pay for everything, the water was about $3 which is absurd. The seats didn't recline and the flight attendants were so rude.","","FamilyLeisure","Economy","Orlando, Florida to San Juan, Puerto Rico","1.0","1.0","1.0","","","1.0","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Derek Salter","South Africa","2012-05-13","Economy flight on 11 May New York to Johannesburg - 14 hour flight. Comfortable seats great entertainment system reasonable food. But it was the crew that made it. Pleasant efficient and helpful. Regular visits with water and snacks between the two main meals - and they kept the toilets clean. They were excellent.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Felicity Nicholls-Andre","United Kingdom","2012-05-10","LHR-JNB JNB-ELS return. Connection boarding pass issued in London which made it much quicker and less stressful. Staff very attentive throughout the flights offering plenty of fluids. Food good and nice to be given better cutlery than most other airlines. Touch screen entertainment much better and easier to use. All in all I was very impressed and will fly SAA as my first choice of airline.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bill Schur","Canada","2014-01-09","Just returned from a trip to San Jose the 1st. of January. I do not like this cattle call method of filling the seats. After finally entering plane I always look for the seats by the emergency exit due to knee problems what I found was a young girl sitting there already. When I brought my concern to the stewardess about whether or not she would be capable of opening the emergency exit she just said no problem for her to open it. The seats are not made for me and I find them very uncomfortable. I really would like to give SouthWest airlines a better score but could not.","","","Economy","","6.0","3.0","3.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Xavier","United States","2014-01-08","Flight 3546 Denver to Philadelphia 1/3/14. The weather was bad in Philadelphia so all flights were problematic - but SW changed the departure time over 8 times there were 5 gate changes. All we were told with all this the flight arrived 5.5 hours late in Philadelphia and the bags took another 45 minutes.","","","Economy","","","3.0","3.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","David Demar","United States","2014-01-08","Flew from Detroit on Jan 4 2013 flight 2112 to Las Vegas with my 10 year old son who is autistic and has glaucoma. Flight was delayed 2 hours while we waited for a 3rd flight attendant. The gentleman taking tickets was making jokes and doing a comedy routine once we finally got on board his parting shot was ""sorry for the delay hope you had as much fun as we did"". When we landed the flight attendants got on the PA and said ""finally"" like the passengers were responsible for the delay. Missed our connection to Burbank that flight was delayed as well but they apparently could not wait another 20 minutes or so to get the rest of the passengers on. I told the agent I'm flexible and can fly into any airport in Southern California. She seemed to be put out at having to help any of us. Their solution was to basically throw their hands in the air and put us all on standby. The did offer lodging though. Thankfully I spoke with a different agent and she was able to get us to Orange County. Have never seen a more unprofessional airline.","","","Economy","","","4.0","1.0","3.0","","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Brian Miller","United States","2015-07-07","I booked my flight 5 months in advance and paid 430.00 round trip. Then I tried to select my seat but had to pay an additional 18.00 to select a seat before getting to the airport. Then they charged me 50 for my first checked bag. Then they charged me another 3 bucks for a small bottle water. I looked at American Air and Delta two weeks before my flight, and they were the same price. So how is Spirit a low fare airline. The flights were delayed more than one hour both ways and the airline lost my bag going home. If they were a low fare airline, I would then accept the baggage fees, tight seats, no drinks and delays.","","Business","Economy","LAX to Chicago","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gary Battin","United States","2015-07-07","In spite of reading many bad reviews about Spirit Airlines, I booked a trip to Myrtle Beach with my family round trip from Charleston. The flights were excellent as well as the airline staff from check in to the on board attendants. Friendliness was very evident and a desire to make our flights enjoyable. I have nothing but good to say about our experience with Spirit.","","FamilyLeisure","Economy","Charleston to Myrtle Beach","8.0","3.0","5.0","","","5.0","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jason Freer","United States","2015-07-06","I flew LAX-ORD. I was expecting Spirit to have improved since I last flew in November to LaGuardia, but I was wrong. I flew with my family, (3 passengers). I arrived at LAX well before the flight time and proceeded to check my baggage. I walked up to the kiosk and check my three bags, and the grand total was around $140, more than what I paid for the airfare! I decided to check only two and take my third bag in the overhead bin. That was a big mistake. Spirit Airlines charges 100 US Dollars for a carry-on bag! The flight was fine, but since I was in an Airbus A320, the seats did not recline. As if Spirit didn't already have enough of my money, tap water is not free inflight. Spirit Airlines may as well charge a dollar for every breath you take on their aircraft.","A320","Solo Leisure","Economy","Los Angeles to Chicago O'Hare","3.0","2.0","3.0","2.0","2.0","1.0","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Derek Salter","South Africa","2012-05-08","CPT-LHR - 27 April. New airbus plane - very comfortable with great IFE. Cape Town based crew - excellent and far better than the ones I have met recently when flying from Johannesburg. Good food and bar service. On time. A very pleasant 12 hour flight.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Jansen","Australia","2012-05-08","I booked a seat for my wife and a bassinet for son to fly from South Africa to Perth Australia. We were not given the bassinet as promised and paid for my wife had to hold my son in her lap for the duration of the flight. Because of this she was not able to enjoy her meals not able to sleep comfortably and even had to hand my son to a stranger so she could go to the toilet. We were also told that since she had an infant the pram would be ""last on first off"". This was not true she then still had to carry him for another hour or so get though customs and only got the pram while collecting her luggage. Staff were absolutely useless and unhelpful.","","","Economy","","2.0","1.0","1.0","3.0","4.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Oelofse","South Africa","2012-05-07","ORT-JFK - a long tiring flight and I am ashamed of the service that passengers received from cabin staff. All staff had the same bad attitude could not smile or assist in anyway. At the beginning of the flight it was mentioned that they were on duty for the duration of the flight but I have to say that after the initial meal had been served we did not see them again until an hour or so before they handed out breakfast. My 4 year old grand daughter became hungry during the long interval between the two meals we were told - sorry there is nothing that they can offer to eat! If I had known this we would have taken snacks onboard with us.","","","Economy","","7.0","4.0","1.0","3.0","4.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Watson","Australia","2014-01-02","Flew in Sept. 2013 from Nashville to Denver and later Denver to LAX. We were very impressed considering this is a budget airline. Managed to get seats in the 2nd row on both flights for both myself and my elderly mother. Flight attendants were friendly and attentive nice smooth flights new planes very clean. Were most impressed with ground crews in both Denver and LA who allowed my mother and I to board the plane before any general boarding. Will certainly fly Southwest again.","","","Economy","","9.0","4.0","5.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bonnie Joseph","United States","2013-12-30","We flew from Minneapolis to Houston on December 14. We had weather delays so had to fly to Milwaukee / St Louis / Oklahoma City and finally into Houston Hobby in the evening. It was a hectic flight but the crew on flight 3480 were wonderful!","","","Economy","","9.0","5.0","5.0","0.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Tom Miner","United States","2013-12-30","Dec 22 - Flt 3308 BDL to Midway and on to LAX. Dec 27 - Flt 774 to Midway Flt 1821 to BDL. Southwest's new seating to increase its profits makes it one of the most uncomfortable airlines I have flown on. They have squeezed two extra rows into a 737 to increase profits at the cost of customer comfort. I am 6'2"" and had my knees crammed against the seat in front of me. SW did offer an ""upgrade"" at check in - access to rows A 1-15 - but that would have cost my wife and me an extra $500! In addition to lack of leg room the new seats barely come to mid- thigh further increasing my discomfort. The touted benefits of no baggage fee (one bag apiece) and friendly staff are no compensation for hours of discomfort.","","","Economy","","2.0","1.0","5.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Hinker","United States","2015-07-06","I had multiple instances of stress while flying with Spirit. 1) The tickets look cheap but they quickly make up for that cost by charging ridiculous prices for bags (total of $150 for one checked back and one carry-on for the trip). 2) Since they are such a small operation it means they have a very limited number of planes, crews, and flights. This results in flight delays as well as trip delays (when I missed my flight due to the security lines) the next available flight was the next day. The cherry on top of that was that the next morning's flight was delayed. My return flight was also delayed, I spent more time in the airport over the weekend than I did at Myrtle Beach. 3) Because of high costs, stress and delays there are a large number of unhappy customers and as a result the Spirit staff is harried and unhelpful when you have an issue. Don't get me wrong, I tend to be a very thrifty person, but paying another $200 for convenience to fly a bigger airline is worth it.","","Business","Economy","Chicago to Myrtle Beach","1.0","2.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cody Jones","United States","2015-07-06","Direct flight from Houston to Orlando. Lost luggage. Not just our luggage, but I counted around 30 people standing at the service counter. The tickets are cheap because they get you on the backend. One bag $40. Another 25-75 if it weighs too much. Carry on is $40. No cocomplimentary beverage service or snacks. You have to buy your seats after you buy your tickets. I still paid $400+ for 2 round trips.","","Couple Leisure","Economy","Houston to Orlando","1.0","1.0","3.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Shah","Kenya","2012-05-02","NB-JNB-PER Return in Business Class. All 4 flights were excellent. The service was very good and food was also very good (though many dishes ex. JNB repeat). The lie flat seats are even better now with the mattress pad. Slept a solid 7-8 hours on each long haul flight. The crew were very attentive. In JNB they need fast track for J passengers.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Cutts","United Kingdom","2012-05-02","CPT-JNB. Business class seat 2A 737-800 flight lasting just around 2 hours. Seat comfortable similar layout to European airlines for short haul business class. Boarding quick although due to luggage offload flight delayed. Small meal served but nothing like the food served on SAA international flights. Flight arrived on time however spent another 30 min getting to the remote stand and bussed to the terminal which left little time to make my connection. Perhaps not worth the extra from economy fare!","","","Business Class","","7.0","3.0","3.0","2.0","0.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Katnic","United States","2013-12-16","LAX-SFO return on 12/09/2013. I like the text message updates early in the day that let you know flights may be late. Before I even left LAX I knew my flight home from SFO would be over 1.5 hours late. That allowed me to finish up early and get back to the airport to try and catch the earlier flight. I did just that and was accommodated on the second to last flight back to LAX. Even though I used points for this trip there was no charge to take the earlier flight. Flights always have drink service and a choice of peanuts/pretzels. Even though they can be stingy when passing the snacks out they never say no when you ask for more and are always nice and polite. In addition I always ask for a kids book with wings to take home for my kid and they gave me two this time - nice touch. So while the assigned seating thing can be a drag they make up for it with outstanding service. And while I was given B51 on the earlier flight to LAX I still managed to get a window sea t so no complaints on the seating. Checking in early is key!","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Burton","United States","2013-12-04","I have been on several airlines in my life but Southwest Airlines in my opinion is the worst. The open seating is like a mad zoo. No control people pushing it is the worse possible way I have ever seen to board a plane. Additionally the seats are the smallest and most cramped I've been in. No leg room and a totally miserable experience. I will not fly with them anymore. They have lost me as a customer. However the flight crew is friendly.","","","Economy","","1.0","1.0","4.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Morgan","United States","2013-11-29","I have been a Southwest customer for years and have rarely had problems. Today I was trying to get home for Thanksgiving. I have signed up to get text messages about the status of my flights and until today this has worked out fine. Until today I have received text messages informing me of flight delays which turned out to be accurate. Today I received 2 successive texts telling me that my flight was being delayed first from the original departure time of 5.25pm until 6.00pm and then of a further delay until 6.20pm. When I arrived at my gate about one hour before the scheduled departure time there was no seating available in the area of the gate from which my flight was leaving. I moved to an area of the concourse where the gates are not currently being used so I could sit and elevate my feet. I was actually sitting there when the second text came telling me of the delay until 6.20pm. At 6.10 I got up and walked down to my gate. When I arrived I discovered that the plane had actually departed at 5.50 before I received the second text. When I spoke with the person at the Customer Service desk I was told that I should not have left the gate and that the announcement that the plane was actually leaving at the originally scheduled time could not be heard in the area where I had been sitting. When I asked why I had received a second text message telling me of a further delay after the flight had actually left I was told that the texts are computer generated and are for my convenience only. I was aware that the plane might actually depart later than the time given in the text message but it had never occurred to me that it might depart earlier than the time predicted by the texts. I was told that my options were to wait for ten next flight which was due in about two hours fly to Baltimore for a layover then fly to Nashville and arrive at my destination a little before mid-night or pay for a hotel room and take a flight in the morning. I could not face several more hours of great discomfort so I am spending tonight in the Microtel without luggage or medication.","","","Economy","","","0.0","0.0","0.0","","","","0.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Elizabeth Marks","United States","2015-07-06","From outrageous confusing baggage fees to fees to ""go green"" to fees to run on the plane before others. The travel insurance is added in automatically without the ability to decline it. The website doesn't work half the time. The employees at the call center give you incorrect answers. I'm all for no frills, but this company got it wrong. I will not use this airline again.","","FamilyLeisure","Economy","Los Angeles to Cleveland","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anupam Srivastava","India","2015-07-05","On 21/6/15 while boarding at San Diego we were told that our cabin bag is larger than their specification and we have to pay extra 55 USD for that. Our bad luck continued while our flight from Vegas to SFO on 24/6/15 when we reached airport to catch our flight at 9.55 PM, they informed it is delayed for an hour and increased the delay. At 1.30 AM they simply announced about its cancellation. They returned money that was about 180 USD when it was booked a month back. We were new in USA and had to pay 700 USD to get United flight next morning. ","","FamilyLeisure","Economy","Las Vegas to San Francisco","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","David Barksdale","United States","2015-07-05","Booked flight several weeks in advance. However, the flight crew didn't get the memo. My flight was scheduled to leave at 7.46. I receive an email not from Spirit but from the 3rd party site I went through for the tickets to let me know the flight is delayed and my new departure time would be 12.32am! With a delay this long I believed that something was extremely wrong with the plane but that wasn't the case. The airline couldn't ""find"" a crew to fly the plane. The worst communication and organization skills I've witnessed from an airline. I'll never be flying Spirit again. ","","Solo Leisure","Economy","Tampa to Detroit","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Cutts","United Kingdom","2012-04-30","LHR-CPT A330-200 Business Class. Check-in at Heathrow simple and quick used *A lounge in terminal 1 which was fine. Boarding by class and seat number again very quick seat was pretty comfortable both for sitting relaxing and sleeping; however the cabin did seem a little cramped! I had dinner and breakfast and I must say both the crew service and food where top notch. Flight arrived 10 min early baggage was on the belt shortly after immigration! My only real gripe is the VOD for the 3rd time on a SAA flight my monitor did not work. Crew tried to re-boot but nothing.","","","Business Class","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Ciraulo","United States","2012-04-30","OR JNB to JFK. Airbus A346. Equipment was spotlessly clean and attendants were quite attentive. The food was as good as airline food can be perhaps a little better. Seats were very comfortable. The flight on time. Check-in was done expeditiously and personnel were efficient. I feel that this is an above-average airline and would not hesitate to fly SAA again.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Christopher Horrocks","United States","2012-04-27","J'burg to Washington DC. 18 hours of pure hell squashed into a tiny seat and could not lower the armrests without cutting into my side. I am not very large or overweight but could not get the slightest bit comfortable. The aisles were so narrow it was almost impossible to move around without bumping into a seated passenger.","","","Economy","","4.0","1.0","4.0","4.0","3.0","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Cohen Ronald","United States","2013-11-15","Great customer service! After being messed around by United once again where they left me stranded in St Louis I booked a flight at the airport to Philly (though I really wanted to go to Newark where United was supposed to take me). As I went to the gate for my flight leaving 45 minutes after I booked it I saw the flight to Newark that was supposed to depart 10 minutes before I arrived at the airport had been delayed and was now leaving in 5 minutes. Went to gate agent explained I was screwed by United and really wanted to go to Newark he said ""No problem"" switched me to the Newark flight and handed me the ticket. When I asked how much he said ""No charge have a nice flight"".","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Jim Carbone","United States","2013-11-14","Delayed 4 hours each way from Philadelphia to California. No explanation whatsoever. They put me on a different flight and my luggage on the original flight and then lost my luggage! I would rather walk than take Southwest.","","","Premium Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Horste","United States","2015-07-04","I used Spirit Airlines for a recent trip flying from Detroit to Tampa, with a stop in Atlantic City, and back. Going down my flight was fine. I was aware when I booked my ticket that there were baggage fees associated with my flight and though high, the price of the flight was low enough to compensate for the additional charges. The flight was on time and went smoothly. My flight did not change planes in Atlantic City and the flight attendants told passengers that they would find out when we landed whether we could just stay on the plane or if we would have to disembark and reenter and kept us well informed. Unfortunately, my return flight was terrible. I had booked my flight through an online travel site and signed up for email updates. I received an email 3 hours before flight time saying my flight was delayed but to be at the airport as if it were on time. I got to the airport to be told the flight was 3 hours delayed. I checked in and proceeded through security and arrived at the gate to find no Spirit employees. When I finally got information it was simply that there was a malfunction with the original plane and they had needed to find a new plane. Once the plane finally landed and we boarded, close to 3.5 hours late, Spirit employees were apologetic and got passengers through quickly. Upon arriving in Atlantic City those of us staying on to Detroit were not told whether or not to disembark until the flight attendant noticed some of the passengers were not getting off and told us to we could not stay on the plane as the staff was being changed. We went into the terminal where the pilot and flight attendants were waiting to board the plane. We proceed to spend the next 40 minutes waiting. The screens at the airport say the flight was supposed to leave at 9.10pm. At about 9, nearly five hours after the flight was originally suppose to leave a flight attendant comes running to the gate and enters the plane. A few minutes later, we are told to start lining up in anticipation of boarding soon. This is in complete contradiction to our early instructions of keeping the aisle clear as Atlantic City is a small airport where the gate is right next to the aisle. We finally start boarding at 9.10, depart and arrive in Detroit 5 hours late. I understand that problems can occur to delay flights but complete lack of communication to passengers was unacceptable.","","Solo Leisure","Economy","Tampa to Detroit via Atlantic City","1.0","2.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Frank Bayuk","United States","2015-07-04","The first time flying Spirit. I typically travel to Daytona Beach for a week every month to spend time with my grandsons. I usually fly Frontier to Orlando and then take a shuttle bus (DOTS) to Daytona. I flew Spirit in June because the fare was only $80 one way. I was shocked when I checked in at the counter on June 20 when I had to pay $52 for a checked bag that weighed no more than 15 pounds. The fee was excessive and combined with the airfare and the $38 shuttle fare with tip that trip cost $170. A direct flight to Daytona from Cleveland on Delta Airlines costs $156 with an hour layover in Atlanta and carry on of my 15 lb bag cost nothing. On my return from Daytona to Cleveland on June 27, I flew Delta leaving Daytona Beach at 6 AM and arriving in Cleveland at 9:32AM for a total of $156. The only positive experience with Spirit was my huge leather seat in row 1 on the trip to Orlando; quite roomy and comfortable. I will, however, not use them again as their baggage rates are excessive.","","Solo Leisure","Economy","Cleveland, Ohio to Orlando, Florida","2.0","5.0","1.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Gerd Pagel","Portugal","2012-04-25","Somebody needs to place a warning about SAAs practice to overbook flights. In my case we are a family of 4 and on a flight from Johannesburg to Windhoek we were held by staff at the check-in counter for 45 minutes to ensure that we could not reach the gate in time. Only when the gate was closed we got our boarding pass. Only after many hours of discussion with the transfer desk and the supervisor on duty we got the hotel voucher and a flight the following day. At the hotel we encountered many fellow passengers who were bumped from their flights to London and Frankfurt including families with small children.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Margaret White","United States","2012-04-24","Johannesburg-Washington DC through Senegal. This 18 hour flight would have been so much better had there been any leg room at all. I am only 5'3"" and my knees were jammed against the seat in front. When the seat in front was reclined it was only a few inches from my face so I could not watch the video screen without reclining my seat as well. There was no food left by the time they reached my row for breakfast so we had bits and pieces put together for us. Flight over from JFK direct to Johannesburg was much better!","","","Economy","","2.0","1.0","3.0","3.0","0.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Kobayashi","Germany","2013-11-10","I fly with Southwest Airlines frequently. In fact I hardly ever fly with any other US carrier. This does not mean that I love the airline merely that by US standards it is not bad. Some flights go well and the crew are a lot of fun. This was especially the case on both flights I took on 28 October from San Francisco to Phoenix and from Phoenix to Minneapolis. The crew were friendly told jokes and made me feel almost refreshed despite having a long Osaka-Hong Kong-San Francisco flight the day before. At times the flights either leave much to be desired or can be almost horrific as was the case on both flights I took with them on the 7th of October -- Minneapolis to Phoenix Phoenix to San Francisco. Surly crews with terrible service. Those two flights drained me more than the flight to Hong Kong despite having less than half the travelling time combined. Most flights are fairly pleasant if unremarkable. Despite the hits and misses I will likely continue flying with Southwest Airlines because they do not charge as many fees and generally speaking do their job with greater efficiency than any other domestic US carrier.","","","Economy","","7.0","4.0","3.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","John Schroeder","United States","2013-11-06","Flight 3246 from Chicago Midway to Columbus Ohio on 11/4/13. They used to be the cheapest: no longer. They used to have the best service: now they are going to start charging for bags. They used to be on time: I'm sitting 3 hours late in an airport for the 6th time in 4 months!","","","Business Class","","1.0","3.0","2.0","1.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Peggy McNamara","United States","2013-10-29","I flew 10/24 flt 440 FLL to PVD. We actually arrived early! Everyone from baggage check to flight attendants to flight crew were extremely nice. Same way on the trip home on 10/28 flight 3761. Both planes were full but it was organized and ran smoothly. Excellent value (free baggage etc). I would take Southwest again just based on the employee attitudes.","","","Economy","","10.0","5.0","4.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jennifer Samuel","United States","2015-07-04","I had to take an emergency flight out to SC, it was not a planned trip but I found Spirit Airlines online and booked it. The flight was very nice and the staff were great. ","","Solo Leisure","Economy","Niagara Falls NY to Myrtle Beach SC","10.0","5.0","5.0","","","5.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jesse Herrera","United States","2015-07-04","Was delayed 2hrs leaving Detroit and paid a small fortune for baggage fees. Our return was delayed again leaving Denver. ","","Couple Leisure","Economy","Detroit to Denver","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","G Slater","United Kingdom","2012-04-23","LHR-JNB-CPT-LHR. Mainly business except domestic flight in economy. Flights were good and service exceptional. Flight out to Johannesburg - very attentive service each passenger in cabin addressed by surname flat beds very good with bedding supplied food good as well with IFE - although could be wider variety. Cabin full but staff and service levels high. Domestic flight JNB-CPT was excellent. Hot meal served and good drinks. CPT-LHR on new A330-200 was also very restful and flat beds too. Excellent IFE and good food with winces. SAA have really upped their service levels and this bodes well for the future.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Stegmann","United States","2012-04-23","The amount of room I had in economy was unbelievable I could not move my legs or arms without hitting the lady sitting next to me. Flight attendants come around a lot with drinks and food was on time. Food wasn't great. On the return the inflight entertainment was pretty good. You could select movies/TV shows/games with a touch screen. Seats were so uncomfortable I had to bunch up my blanket and sit on that to make it not hurt so much.","","","Economy","","2.0","2.0","1.0","3.0","5.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sarah Dodds","United States","2013-10-25","I am so disappointed. I used to rave about Southwest but things have taken a turn for the worse! First flight out at 7am and the plane had 'mechanical issues' so we were delayed. We missed our connecting flight. As we were deplaning the flight staff informed us that they held the Southwest connection for those 31 passengers going to Las Vegas however since there were only 19 of us headed to LAX we had to be rebooked. They proceeded to take us to Fort Lauderdale with an ensuing 7 hour layover and then a delay on the tarmac for another hour! I think the worst part was not once did any Southwest employee acknowledge our inconvenience.","","","Economy","","","4.0","1.0","4.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","David Stephens","United States","2013-10-23","Took flight 2009 from Las Vegas 10/33/2013. Told flight was delayed 30 minutes ended up being over an hour and a half. We were waiting on luggage to arrive from another flight. There were approx. 15-20 people trying to make connections in Austin and they were holding the plane for luggage. Usually great flights not this one. Will have to think twice before flying SW again.","","","Economy","","2.0","3.0","4.0","3.0","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Stacey Gold","United States","2015-07-02","I booked a round trip flight for four people to travel from Baltimore to Myrtle Beach, SC. At the time of my booking, which was 2 months before the flight, there was nothing mentioned about the additional costs of the carry on luggage. When I arrived at the airport 2 hours before the flight, I was told that each one of my carry on bags would cost $55 each, totaling $440 for a round trip flight. This was an astronomical expense that I was completely unprepared for. I had no choice but to pay. I also experienced a delay of one hour on each of my flights, adding to my frustration. ","","FamilyLeisure","Economy","Baltimore MD to Myrtle Beach SC","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Porto","United States","2015-07-02","Not only was it late for departure and arrival but we were also late to a connecting flight. Flight was supposed to depart at 2.29pm and its 3.30pm and still waiting for the flight to depart. Also, they charge you for carry on bags so they were telling people to step out of the boarding lines and go pay a fee for a carry on. Needless to say I paid for my carry on, but had a purse that they also wanted me to pay for. I will never use them again.","","Couple Leisure","Economy","Fort Lauderdale to Boston","1.0","1.0","2.0","1.0","","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Whittingham","Australia","2012-04-22","Perth to Cape Town. Characterised by IFE not working on some seats. Unfriendly staff. Not possible to pre- book seat even if booking was done on Qantas. The long 6 hour wait for connecting flights in Johannesburg means that you might as well use another carrier that flies into Cape Town such as Singapore Emirates or Malaysia from Perth.","","","Economy","","4.0","4.0","3.0","3.0","1.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","H Stewart","United Kingdom","2012-04-04","LHR-JNB-PLZ return. You know what you will get with SAA on this route: pleasant attentive staff good food and wine and the bonus of covers for the bed. Only two tiny gripes. I do not like the LHR Star Alliance lounge and the food on domestic flights is trying to be too fancy.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Wright","United States","2013-10-15","My husband for the first time booked three flights with Southwest. We flew from Orlando to New Orleans from New Orleans to Dallas then from Dallas back to Orlando. We were very pleased with the service and we agreed that every seat on a Southwest flight IS compatible to flying first class with any other carrier. They all should take note IJS. You must remember to print your boarding pass 24 hours prior to your flight departure this will determine your boarding zone. The check in was so smooth! No need to fly with any other carrier.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Donna Trenkwalder","United States","2013-10-07","Yesterday 10/6/2013 my husband and I traveled on flight #320 from Phoenix to SF and although the trip was smooth and uneventful we were disappointed that throughout the entire flight (except the last few minutes for landing) the lights in the cabin were dimmed a bit but were never turned completely off. I can only speak for the two of us but I found it very annoying and not relaxing at all. It turned our two hour flight (that I was looking forward to closing my eyes and relaxing) to one in which I was looking at my watch frequently anxious for the flight to end. Disappointing for sure!","","","Economy","","1.0","2.0","2.0","4.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Shawn Thibodeaux","United States","2015-07-02","My wife and I booked a flight with Spirit on May 17th of this year to fly to Denver on June 19th. Our initial flight time was 5.30 pm so we arrived at 3.30. The first delay happened at baggage check-in where there were only 2 people working the desk with about 75 people in line. This took 45 minutes to get done. Then the delays started. The plane we were supposed to get on had been delayed in Florida for hours and nothing was done to get another plane to Houston to take its place. After waiting at the gate until 11.30 pm and watching email notifications come in about delays we got the one we dreaded to see, flight cancelled. At this point there were no Spirit employees at the gate to confirm if it was truly cancelled so we made our way to the ticket desk to wait in a line for 3 hours to try and rebook. Once we got to the counter there were no other accommodations to Denver that could be made with Spirit so we asked for a refund. We finally made it home at 4am exhausted. I have used Spirit before and did not have an issue but this was horrible. Spirit knew that the flight was going to be cancelled way before the time we found out by email. ","","Couple Leisure","Economy","Houston to Denver","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Paige Abrahamson","United States","2015-07-02","I never actually got on the plane because Spirit canceled the flight (for an unknown reason). I never even got an email or any kind of notification letting me know this had happened. I was able to get my ticket refunded after a painful process and was told I wouldn't be able to get on another flight until Friday. They were so rude and unhelpful. I did not book another flight with them needless to say.","","Solo Leisure","Economy","MSP to DEN","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Daren Poole","Australia","2012-04-02","Johannesburg to Nairobi. No complaints. Wish that the lounge had some real food rather than day old vac- packed sandwiches. Inflight service ok happy to serve drinks on request; food while tasty was tiny in proportions. Despite having star alliance gold status bags not tagged which meant long wait in NBO.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Pierre Knoblauch","Germany","2012-04-01","JNB-CPT. The flight was full yet the cabin crew worked fast and efficiently. A small sandwich and a piece of cake were served. Beverages were also available including a bottle of water. I am 1.94m tall and I could stretch my legs thanks to the 34'' seat pitch. IFE only displayed the flight information on the short flight.","","","Economy","","9.0","5.0","4.0","5.0","0.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Ivan Dzhur","United States","2013-10-07","I flew Southwest today for the first time. Flight 905 LGA to Chicago Midway. Easy check in online pre-queue at the airport. Seats are comfortable with decent legroom clean and new aircraft professional cabin crew. Left 5 min late due ramp congestion but arrived in Midway 20 min earlier. Will fly with them again and certainly would recommend.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Steve Hume","United States","2013-10-03","Birmingham AL to Orlando FL on Oct. 2 2013. Flight number 243. Southwest has fallen into the cattle service crowd. Not only nothing special here their cute casual personality now falls short and is boring. Non service oriented on the plane and even worse in re-shuffling flight schedules for maximum load making paying customers wait in airports because their original flight get canceled. A value no longer all the best I'm flying with someone who cares about my loyalty.","","","Economy","","","2.0","3.0","2.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Matt Shortridge","United States","2015-07-02","Terrible! Delayed, delayed, then cancelled. Couldn't reschedule for three days, no reimbursement for lodging, and rude service. That's what you get for flying with the lowest bidder.","","Solo Leisure","Economy","MSP to Denver","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Brooke Kelly","United States","2015-07-02","After booking with Spirit, I found out about the extra fees. The ticket ended up being a similar price to airlines like Southwest and Delta. The thing that was most bothersome were the multiple delays flying to and from Detroit. They said it was caused by weather, but every other airline was fine and did not have delayed flights. After looking up reviews during my 4+ hour delays, I found out this is very common with Spirit. The man sitting next to me on the plane had to fly with them for business for the past 5 weeks. He said every flight was delayed. I'm sorry, but my time is more valuable than saving 10 or so dollars.","","Solo Leisure","Economy","DTW to ATL","1.0","1.0","3.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Michael Noble","Canada","2012-03-27","Johannesburg to Heathrow - delayed for 4.5 hours. Staff at the gate were either ill informed or chose to give intentional mis-information. There was a problem with a catering supplier. Rather than addressing the problem they allowed the problem to linger for over 6 hours causing huge inconvenience to many passengers. Not only was I delayed but missed my flight. Once onboard we were offered a flimsy and insincere apology.","","","Economy","","1.0","3.0","2.0","2.0","4.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S de Thierry","United Kingdom","2012-03-25","Cape Town to London. Nice touches made the 12 hour flight bearable: lots of drinks rounds through the night - bottles of water and cartons of juice refresher towels handed out prior to breakfast and complimentary hand cream in the lavatories. Crew were excellent very attentive and service with a smile.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","P Miller","United Kingdom","2013-10-01","Three recent trips on Southwest (AUS-DEN DEN-SMF SFO-PHX). All three were delayed with times ranging from an acceptable 20 mins to a nail biting 75 mins delay which meant we almost missed our connecting flight. Gate agents were all friendly and kept us informed. On board was a different matter with rarely a smile from the flight attendants. Southwest used to be so different from the competition but I don't think this is the case anymore. Free checked bags is certainly an advantage though.","","","Economy","","5.0","4.0","3.0","3.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Vronay","United States","2013-09-19","This was our first time with Southwest round-trip from DEN-LAX both flights left and arrived on time. There were no problems or delays with boarding. Check-in and baggage check-in very efficient. This was wonderful considering that we have often flown United USAir American Delta and not once did the plane leave on time and had problems with loading. The crew were polite and courteous unlike those other US airlines we have flown.","","","Economy","","9.0","4.0","5.0","0.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kenneth Klenk","United States","2015-07-02","Flight was cancelled at 9.00pm the night before we were to fly out at 6.00am. The weather was sunny and in the 80's both in BWI and Florida but they said they had a weather delay due to a storm in Houston TX and didn't have a plane. Desk person told us they didn't have a cabin crew. They told us we could fly two days later. We took the refund and flew Southwest (who is based in Texas and had a plane). Spirit then told us we could have a $50.00 voucher for our troubles but it cost us $500.00 more to fly on Southwest. Never again.","","Couple Leisure","Economy","BWI to Jamaica via Fort Lauderdale","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Judy Tiano","United States","2015-07-01","From Tampa to Atlantic City flight was delayed 5 times.nWe were told we would receive a $50 voucher for a future flight-didn't happen. Spirit charges for everything. ","","Solo Leisure","Economy","Atlantic City to Tampa ","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S de Thierry","United Kingdom","2012-03-22","London to Cape Town. Online check-in worked well no queues at bag drop lots of desks open and plenty of staff. Boarding well organised and departure on-time. Pristine cabin on new A330-200. Legroom was good even when the passenger in front reclined. Seats were quite firm although this was easily remedied with a couple of extra cushions. Warm welcome from Cabin Crew. Comfort bags handed out. Excellent bar service choice of 3 entrées for dinner which was excellent in quantity and quality. Hot Breakfast equally good. Large 10 inch personal TVs and a wide selection of movies and TV shows on demand. All-in-all an excellent flight.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Micci","South Africa","2012-03-20","JNB-BOM-JNB Business Class. SAA Baobab lounge quiet due to mid morning departure. Good choice of snacks and drinks offered. On time departure. Pre-take off drinks offered. Food of good quality and quantity. Seat very comfortable which converts to a lie flat bed. Padded mattress and duvet provided. Cabin crew pleasant kept the cabin tidy and offered refreshments. BOM-JNB: On time departure. Did not have dinner due to departure time. Again cabin and bathrooms tidy and clean. Landed early. Entertainment on demand adequate with a good selection.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Gori","Kenya","2012-03-19","NBO-JNB-NBO in Economy Class B737-800 both ways. Both flights on time with friendly and efficient service from the cabin crew. I had pre-ordered a low-carbohydrate meal. Out of Nairobi this request was carried out. On the return flight again I received a tray with cake and crackers and the main course was a serving of white rice and beans. The cabin attendant seemed to have absolutely no idea what the problem was. IFE consisted of the same movie on both flights even though the inflight magazine advertised different movies into and out of Johannesburg on the 737.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Val Wilson","United States","2013-09-15","I recently flew to New York City and my airport was LaGuardia. The flight to New York was fine and went without a problem. However my return flight home where I was on a time crunch was quite different. I recognize that the delay in getting home was due to lighting strikes in the area not an organizational management issue of SW and for safety considerations all flights in and out of LaGuardia were delayed. The terminal at LaGuardia is far too small to accommodate the business for Southwest especially when an unforeseen event occurs as in this case. SW had one Customer Care representative trying to handle a large number of passengers. Finally another representative showed up. Then appeared a supervisor who decided to make an issue with his subordinate about how long his break was to be I have never witnessed such unprofessional behavior at an airline counter as this. It was unbearable in that worn out terminal - nowhere to sit people sitting on the floor in walkways and exit ways. I stood in- line again just to be given misinformation from that same supervisor/manager that there would no problem. After 5.5 hours in that crowed musty terminal I went out of security back down to the check-in counter where I found a representative who was helpful. I don't think I will take SW to New York especially via LaGuardia ever again.","","","Economy","","3.0","3.0","2.0","2.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Taylor","New Zealand","2013-09-15","SFO-LAS. First time flying Southwest! The crew were hilarious. Great quick flight - left and arrived on time boarding was quick and efficient and the baggage arrived quickly. Loved this airline and would happily fly them as my carrier of choice for my next trip to America.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Chisu Suh","United States","2013-09-10","From Vegas back to San Francisco. In Group B I was one of the first people to board the plane. When I heard my group being called I stood in line in the right number section that was written on my boarding pass. Following the people in line in front of me I presented my boarding pass to the attendant and she responded in such a rude way I never want to fly Southwest again. As I presented my boarding pass without eye contact she handed it back to me. Instead of placing it back in my hand she practically tossed it to me landing on the ground. She instead grumbled this isn't your group. Please wait to board when I call your group. Confused I replied is this group B?” She stared at the pass for a while and responded “Oh I thought I called the wrong group!” And finally let me board. This frustrated me as the attendant didn't make eye contact with me the whole time we were talking. The captain and crew members were unprofessional and laughed many times over the main speaker when making announcements. My flight was on Sunday around 10.30am departing from Vegas. Not such a great way to end my vacation.","","","Economy","","2.0","3.0","1.0","0.0","","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Alexis Fernandez","United States","2015-07-01","They pull you in by providing flights that seems to have an unreal price. Averaging 50-70 dollars cheaper than any other flight on sites like Expedia, they forget to mention that nothing is free. From the seats you choose to sit in to every breath you take, they find a way to charge extra. My 240 dollar flight ended up costing 392 dollars. Every bag with wheels even if it does fit the requirement cost you an extra 55 dollars. On the flight you may be able to get a cup of ice for free. They do not provide water, blankets, not even a cracker, no matter how long your flight is. The only seats that recline are the ones in the first row. There is absolutely no in-flight entertainment. They also do not accept cash on the flight. ","","Business","Business Class","Dallas to New York","1.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jo Ann Lawery","United States","2015-07-01","I was going to LAS for the NHL Hockey awards. Was supposed to leave from PHL-LAS non stop on June 22 and arrive in LAS at 10pm on 22 June. Flight was delayed and didn't arrive until 11pm. Return on 26 June was supposed to leave at 8.15am, LAS-ORD. That flight actually got in early. I thought I would have time to kill in ORD. I didn't expect to wait for a whole day in ORD. Flight NK630 kept getting pushed back and back. Finally, while we were on the runway for what had to be 2 hrs or more, the flight attendant stated that because of the curfew at LGA, our flight would be going back to the gate and that the flight was cancelled! I know the airline is no frills but an airline shouldn't be this poorly run. They gave us a hotel and meal vouchers which was nice but when I returned the next evening for my flight back to LGA, NK630 was delayed again! ","","Solo Leisure","Economy","LAS to LGA via ORD","1.0","1.0","4.0","1.0","","3.0","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Preston","South Africa","2012-03-12","LHR-CPT-LHR economy class. Southbound flight was excellent thanks to the professional and enthusiastic cabin crew. Informative announcements from the flight deck helped. The return flight was not up to the same standard service was adequate they did the minimum with no enthusiasm. Overall though a good experience and SAA remain my preferred carrier on this route.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","W Gujer","South Africa","2012-03-09","Sao Paulo to Johannesburg. Not very friendly staff (two male flight attendants) dinner was pushed to be finished less than 2 hours after take-off after five passengers no beef only chicken and salmon. Did not notice any staff walking around the cabin during the night no beverages were offered. Breakfast also done in a rush just before landing. Nobody helped with bed linen etc. Quite sour service.","","","Business Class","","6.0","5.0","2.0","4.0","4.0","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Bergstrom","United States","2013-09-05","I'm Executive Platinum with AA and as we live in Austin AA is usually our carrier of choice. Recent trip to LAS we booked Southwest for the non-stops on this round trip. Never been on Southwest before and I was sure they were not going to match AA. Paid for Early Boarding and received low A group boarding on both flights. Their airport kiosks for bag drop is very user friendly and both flights were the fastest check in I've experienced. I don't mind paying baggage fees when I have to but the 2 bags free policy was a nice change. Boarding was organized and everyone paid close attention as where to stand in line. The planes are very clean and the seats for coach are great. Standard legroom and the open seating was fine for this trip. Very fast boarding they may be on to something here. Fast on board service without carts in the aisle. Overall a very nice trip and would easily use Southwest again for certain trips out of Austin. They do serve a niche.","","","Economy","","10.0","5.0","5.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","John Doherty","United States","2013-09-04","Had the displeasure of flying Flight 2878 (9/2/2013) last night from Dallas to St. Louis. Flight was supposed to depart at 7.05pm but we were in the plane on the ground at 7.25pm when I got a voice mail message from Southwest Airlines to tell me that the flight would leave at 7.25pm. Flight taxied out at 7.35pm and got in position to take off when the flight crew declared a ""Medical Emergency"" and returned to the terminal where we sat until 8.05pm. Finally took off and landed in St. Louis at 9.30pm - 50 minutes late. Sunday night flights to St. Louis are repeatedly late.","","","Economy","","2.0","3.0","2.0","3.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Douglas","United States","2013-09-04","Our first and last time using Southwest. We flew from New York (LGA) to Chicago (MDW) over the Labor Day weekend. Outbound trip was ok but the return was chaotic. Our return flight was scheduled for an 8pm departure but was delayed to 11pm due to some weather issues which we can understand. However they kept changing the departure status from 11pm to 10.30pm to 9.10pm and then to 9.45pm. When they changed it to 9.10pm this was when we had to scramble to the airport. We managed to make it to Midway but we were scattered on the plane even when we had Boarding group A. Either way it is best to avoid Southwest Airlines at all costs.","","","Economy","","2.0","1.0","3.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Laura Salerno","United States","2015-07-01","My boyfriend and I were traveling to Chicago for a long weekend. After having to pay over $90 to carry on our luggage when we checked in at the airport, we went to the gate to find that our flight was delayed. No one told us this. It was delayed once more, and again no announcement was made. Their website flight status information differed from the board at the gate, so for a good hour or more we had no idea what time our flight was supposed to leave. After all this, the flight was cancelled right before midnight. Spirit did absolutely nothing for us. They couldn't put us on a flight the next morning. My boyfriend asked if they could put us on a flight anywhere in the country instead, all we wanted was a long weekend away. They couldn't do that either. We cancelled and flew JetBlue instead.","","Couple Leisure","Economy","New York LGA to Chicago","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Rowe","United States","2015-07-01","Showed up at Philadelphia Airport (which is a nightmare in itself), checked in at ticket counter then got in a ridiculously long line for TSA check. Finally made it to the gate to wait for departure. First, flight was delayed for 45 minutes for flat tire. Next the flight was delayed again for another 2.5 hours for mechanical issues. Finally the flight was cancelled! The staff at the gate notified passengers to return to the ticket counter to be rebooked on other airlines and register claim for a refund (What a joke!) - I've since learned that Spirit does not offer refunds. Once at the ticket counter, passengers were being given options for alternate flights up to 2 days later. ","","Solo Leisure","Economy","PHL to MYR","1.0","1.0","1.0","1.0","","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Benoit Guay","Canada","2012-03-07","I was seated in 7D. I found the seat very comfortable and spacious. Staff were extremely courteous and well groomed. The paid attention to our requests with a smile. The food was tasty and very good. Although it was a 16 hrs 20 mins flight the time passed quickly. The lie flat bed was very appropriate and the blankets helped make the seat softer.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Colin Pay","United Kingdom","2012-03-05","LHR-JNB-RCB-JNB-MQP-JNB-LHR. All flights on time. A330 on international legs leg room fine IFE and service good. Dash 8s and RJ85s on internal flights. Very good service on these short sectors top marks for SA Express juice water beer and snack on 1hr 15 min flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Irene Buhalo","United States","2013-09-02","Horrible experience coming home from Disneyworld in Orlando on Saturday August 31. The Southwest flight from Orlando to Chicago missed the connecting flight to Philadelphia by about 10 minutes. We were put on standby for the next flight to Philadelphia 4 hours later but they did not have 4 tickets for my family for that flight (but they sent our checked-in luggage back to Philadelphia on that flight). We were then told at the MDW Southwest desk that there was no flight to Philadelphia for another 3 days but that Southwest was not offering us any overnight lodging or meal vouchers. We were incredulous. At least a dozen other Philadelphians were stranded. We finally took city transit to Union Station and grabbed an Amtrak to NYC then were back home in Philadelphia Sunday night.","","","Economy","","1.0","3.0","3.0","3.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Morrison","United States","2013-08-27","I have traveled Southwest for years. Always good service and friendly flight attendants. Recently I flew from Omaha to Las Vegas. I arrived at McCarran Airport at approximately 12.10pm. I had to get to my shuttle location by 12.30pm otherwise I would have to wait until 2pm to catch the next shuttle. I didn't think that there was anyway I could catch the 12.30pm shuttle because of the time to get the baggage off the plane. To my complete amazement the luggage arrived very quickly and I was able to get to the shuttle that left at 12.30pm.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Randi Westphal","New Zealand","2013-08-27","I've flown 12 separate flights on Southwest over the last 5 months and I have always found the flights to be pleasant. The line-up seating encourages passengers to interact and the crew have always been friendly and helpful. The on-board wi-fi for $8/day was well worth the expense and can be off-set by the fact that there is no charge for up to two 50 lb bags! Granted there is no 5-star service but Southwest provides an enjoyable experience for a great price.","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Martin","United States","2015-07-01","DFW-SAN on 25JUN2015, on Spirit Airlines. Flight was on time, aircraft new and clean, and crew was friendly. Keep in mind, flying Spirit, you will pay for everything! I need an aisle seat, I pay $10 per seat assignment at time of booking - $20 well spent. I paid $266 RT (including seat assignments) for DFW-SAN round trip, almost $200 less than any other airline.  I'm not complaining about my $3 coffee and muffin. The A319s still have the older more comfortable, but very cramped seats. I like that Spirit does not have Wi-Fi, or any IFE with a big underseat box that take legroom - they can't afford to give up anymore legroom.","A319","Solo Leisure","Economy","DFW to San Diego","9.0","2.0","4.0","","","4.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michelle Coleman","United States","2015-07-01","Our flight going to Cancun, Mexico was delayed 3 hours and no one told us! We just sat there and realized our boarding time had passed - there was no communication and the service representative could not tell us anything regarding our flight. Going home we had a flight connection in Ft. Lauderdale -  when we deplaned to catch our flight back to DFW we waited 30 minutes or so before we got our luggage because they didn't know where we were supposed to pick it up. Then we had to run through the airport with about 25 other people on the same flight or other connecting flights, our plane was still there but they would not let us board - needless to say the next flight went out at 8 am. Told us it was our fault, then it was customs fault, then TSA'S fault - everybody's fault but theirs.","","FamilyLeisure","Economy","DFW to Cancun","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Glen Kennedy","United States","2012-03-02","JFK-CPT via JNB return. Equipment was Airbus A340-600 for all legs of the trip. Economy class. Plane was about 70% full both ways on JFK-JNB portion fully booked for CPT-JNB legs. Cabin crew very professional. If the flight between JFK and JNB were full I think the experience would be unbearable. The food was good; water wine and beer constantly on offer. Very tight connection on the return through JNB but SAA staff jumped through hoops to make sure all NYC bound passengers made it to the flight in time. In all cases luggage was already on the carousel by the time I got to it.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Verrall","United Kingdom","2012-02-28","Booked on a direct flight to Cape Town from LHR. They changed it to go via JHB saying flight was off. I suddenly found flight was back on and demanded to be put back on the direct flight. They declined. They did put me back on the direct flight to Cape Town they also put us in First Class Lounge as a gesture of goodwill. Cabin Crew are polite but nothing more.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","3.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Pontes","South Africa","2012-02-27","Johannesburg-Durban return. Flew first in a brand new 320-200 Airbus and return on a rather dull 737. This short flight time allows for a quick snack and drink. Adequate service plane on time and good and clear communication from the flight-deck.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Paul Davis","Canada","2013-08-27","Another pleasant set of flights on Southwest. BUF-LAS 737-700 LAS-BUF 737-800 (Sky interior with larger overhead bins). Got the seats with double leg room on both flights even with an A30/A37 boarding number. Glad I paid for Early-bird check-in. ($12.50 US each way). Bag drop a bit slow in BUF - can't understand why they don't have a dedicated bag drop line. All flights on time. Drink/snack service on all legs with an additional water service on the longer legs. Luggage delivered quickly at LAS and BUF. Already planning my next trip on Southwest.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Christopher","United States","2013-08-22","Definitely not for families as you will have to be seated separately throughout the plane. The initial airfare is low until you pay the extra fees for earlier check-in times so you get a chance to sit together. I checked in 2 hours early sat in the back seat where the cabin narrows very uncomfortable and my family was spread throughout the plane. To my surprise flight attendants got up after sitting in passenger allocated seating after everyone had boarded and joked about empty seats! This airline is a nightmare! However if you are traveling alone and can check in at least a week early and are comfortable with pushing shoving and being rude then maybe this airline is for you.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kari Walsh","United States","2015-06-30","This was my first experience and last with Spirit Airlines. Its website was down the night before to check in early. Spirit customers are informed to check in early to avoid an $100 additional fee at the airport counter. We were charged $90 each of carry-on bags. The flight number was not listed on the tv monitors at the airport, we were re-routed to another gate where a non-Spirit spokesperson informed us this flight was delayed, each hour we were informed of yet another delay until the person disappeared altogether and no representative was present for more than two hours in the gate area. We tried calling their information number but the telephone just kept ringing until there was a disconnection signal. We were informed by a travel agent the flight was probably cancelled so I purchased two additional tickets to reach a destination where we had missed special occasion events on that day. Because of Spirit's additional fees for everything, customers do not save any money in choosing them. Buyer beware.","","FamilyLeisure","Economy","Chicago to New Orleans","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Dudley","United States","2015-06-30"," We had no problems withe the airlines. You need to read all of their website information as you are booking for terms and conditions. We were not expecting any frills or free items, but they have drinks and snacks if you want to buy them. We will fly with Spirit Airlines again.","","FamilyLeisure","Economy","Dallas to Denver","9.0","4.0","5.0","5.0","","5.0","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Gurevich","South Africa","2012-02-17","JNB-IAD-JNB old dirty plane blankets smelt very limited choice of movies. On return the flight was cancelled due to technical issues gate staff called transit police at IAD a few times when passengers started asking questions about reasons for the delay it turned out they cancelled this flight 3 days in a row.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Jenny McCarthy-Nagel","South Africa","2012-02-16","Johannesburg to Munich. Specifically requested exit row seats and got them. Two of our seats were faulty and couldn't recline all three our TV's and sound systems were broken. Despite numerous requests they refused to move us saying the flight was full when in fact there a lot of open seats. On our return from Munich to Johannesburg it was even worse. It was really busy and noisy. The entire row had no inflight entertainment because all the TV's were broken. Once again we told we couldn't be moved because of lack of seats. We will look at stop-over options rather than going SAA again.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Lawrence Williams","United Kingdom","2012-02-11","LHR-JNB-CPT return. Flights were on time. Modern Airbus with good entertainment system. Food edible - even served a hot breakfast. Hot meal on domestic CPT-JNB flight. Wine very passable. Cabin crew friendly enough but not wildly efficient. Found seat cushions a littler hard but otherwise the couple of inches extra legroom over BA very welcome. Check-in at all airports quick and hassle free although probably helped by checking in online.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Estrella","United States","2013-08-15","OAK - HOU round trip 73Fs both ways and I was in Seat 5F going and 4F on the return. Evolve Interior not bad and my only complaint is a lack of power ports. Cute cookies. Staff not at all bad. Only real complaint was that outbound flight was delayed but they made up for the delay in the air so even though I literally ran through HOU I did pick up my rental car before they closed for the day.","","","Economy","","7.0","4.0","5.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Christina Papavasiliou","United States","2013-08-14","They did not hold my plane for my connecting flight. I asked the flight attendant to whisk me to the front of the plane so I could make a run for it and he said ""they'll hold the plane for you. I've worked here for 25 years and we've never just left someone behind."" Well after waiting for 100 people to deplane I made a run for it and got to the gate just as the plane was pulling away.","","","Economy","","","2.0","1.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Pitts","United States","2013-08-11","Had a flight from MD to FL the most unorganized flight I have ever been on. It is as if they have never had a flight before! Yes it was that bad! I have been using this company for years and after this experience I will never use them again! It was simply chaos. Avoid at all cost!","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Paul Kokes","United States","2015-06-30","Spirit does what they state on their web site, they get you there - cheaply. For that I give them 5 stars because they did exactly what the said they would do. The plane was full and the seats were close together. I read all about that before I bought the ticket and it was as they said it would be, hence the low cost. Plan ahead and know what to expect and it will be a great experience. Its obvious that some of the people that gave 1 star reviews didn't understand about cost of bags or any extras and not done their homework - and are now very disappointed.","A318","FamilyLeisure","Economy","DFW to LAX","7.0","3.0","5.0","","","4.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Burress","United States","2015-06-30","Return flight was delayed twice then cancelled, next possible flight out was 2 days later. Spirit did nothing to try and help get another flight booked, did not offer any accommodations as far as hotel, food etc. There were a large number of us flying and they said they couldn't get all of us on a return flight and that we were basically on our own. They were more eager to refund our money than get us on a different flight. If we were able to find a different flight and it was cheaper than what we originally paid they were not going to refund the difference. The discounted price of their tickets is not worth the hassles that you may go through because of the airline. I will never fly Spirit again.","","FamilyLeisure","Economy","Boston to Detroit","1.0","1.0","1.0","1.0","1.0","1.0","1.0","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","P Nel","South Africa","2012-02-08","JNB-HKG Business (Premier Class). Inflight entertainment problems. Staff not available poor compared to other airlines. Had similar poor and rude cabin crew on a flight to Washington DC in economy. Frequent Flyer Programme (Voyager) not user friendly. I cannot recommend SAA.","","","Business Class","","4.0","3.0","1.0","3.0","1.0","","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Di Gennaro","United States","2012-02-07","After reading so many rave reviews on various sites I was quite disappointed. The economy class seats were very tight for even a short flight so imagine a 16.5 hour flight. Flight attendants were not very pleasant not even one friendly smile from any of them. The food is average plane food. The flights left on time but that is probably the best I can say about them.","","","Economy","","5.0","2.0","2.0","3.0","3.0","","","3.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Abbi Osbiston","United Kingdom","2012-01-26","JNB-LHR on the new airbus. Seats were roomy and comfy staff polite and friendly and inflight entertainment system outstanding. We had terrible turbulence throughout the flight but the captain was informative and reassuring and everyone remained calm. Food not great but otherwise excellent.","","","Economy","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Xavier","United States","2013-08-08","August 2013 DEN-OMA-DEN. Travelled to Omaha for business trip. Plane about 80% full both flights. First time in a long time-actually can't remember when-both flights arrived on time. FAs very pleasant and helpful really nothing to criticize; would recommend based on punctuality alone.","","","Economy","","10.0","4.0","5.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Phil McConnell","Australia","2013-08-08","LAX-DEN-MKE-LAX. All flights worked a treat except a delay out of Denver due to fog of all things - and Denver sits at 5000 feet! Paid for early check-in and was in low A group every time. Once you understand their system and its quite logical SW is a great airline to fly with.","","","Economy","","10.0","3.0","3.0","1.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Brosig","United States","2013-08-01","HOU-LGA-HOU on 737-300 both ways. Boarding was chaotic; cattle herding people onto the plane was very unusual and not efficient. Seats and aircraft were outdated. Seats were very uncomfortable and gave me little legroom. I found myself having to move around in my seat every 30 seconds. Flight attendants were slow to respond. Inflight entertainment was a SkyMall magazine free viewing of the news networks (FOX ABC etc.) free flight tracking software and slow overpriced wifi for 8 USD. Turbulence was awful coming into LGA. Only good thing about was that you get 2 bags free.","","","Economy","","2.0","1.0","1.0","1.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rebecca David ","United States","2015-06-30","Flight was canceled, had to take the next available flight which was the next day. Next day flight delayed twice and gate changed twice. It ended up being a whole day of travel. No vouchers were given. After emailing and complaining the gave us three $50 vouchers. ","","FamilyLeisure","Economy","Chicago to Myrtle Beach ","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Beck","United States","2015-06-30","They lost my bag and took 2 days to return. There website is terrible for check-in but they have the pop-up on your screen offers working well. They mention the $9 savings program which is the bag pricing they show you but if you don't pay the $62 membership your bag prices go from $37 carry on to $45 and $33 checked bag to $40 when it comes time to pay. They lead to believe you have to purchase your seats when another traveler with lost baggage said he believes if you don't pick a seat and they issue it at airport check-in it may be free. I didn't see that as an option but that I had to pick and pay for the seat. They seem like they're making it confusing and the pop-up ads so you pay for all these ad-ons not really knowing what your paying it all total for. It was our first and last time we'll purchase and fly with this airline. Not worth the headache and hassles. ","","Business","Economy","Ft. Lauderdale to Chicago O'Hare via San Diego","1.0","4.0","3.0","1.0","","2.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","L Moodley","South Africa","2012-01-25","I travel quite frequently on business locally in SA. SAA have a much younger fleet than other rivals food and beverage service is always good. Most importantly they have friendly and courteous staff. My last flight DUR- JNB-DUR both ways on a clean A319. My next flight to PE is also booked on SAA.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Coscione","United States","2012-01-20","New York-Maputo via JNB. I was surprised by the level of quality. The food from New York was lovely. On the return it was still good but a little disappointed with the choices. The cabin crew are good and they show concern towards the safety and comfort of passengers. The seat in economy class is comfortable and provides enough space for the feet. The entertainment system has a variety of choices. A pleasant flight.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kristin Sewall","United States","2013-07-24","July 23 flight 2528. Very poor customer service from flight attendant. I realize its been a long day for them but when customer service is 90% of your job the expectation is that you bite your younger when passengers are upset about unexpected plane changes. Her condescending ""Hun"" is unacceptable.","","","Economy","","2.0","3.0","1.0","3.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Michael Keely","United States","2013-07-24","My plane landed at 6pm today. I wasn't even suppose to leave the plane just board more passengers then off to Flint. Well we all had to unload and wait for them to find another pilot. For an hour were held due to weather issues. Then they decided the pilot would be with us at 9pm this was delayed until 945. So we load get ready to leave at 10.15 and then there was a ""mechanical issue"" that had to be checked. 30 mins later we finally got ready to take off. Then the pilot comes over the PA to tell us we were going back to the gate. So 11.00 at night and were waiting for them to find another pilot. Moral of the story. Save yourself time and money and don't fly Southwest.","","","Economy","","","1.0","1.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bonnie Steinbock","United States","2013-07-24","I flew from Albany NY to Oakland CA to get married. When the crew found out I was getting married I was presented with a bottle of Korbel champagne! What a lovely gesture from an airline that puts service first.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Morris","United States","2015-06-30","My husband and I were planning on flying a direct flight out of Latrobe PA to Orlando FL. This airport is closer to us than Pittsburgh and has free parking so we were excited to try it. Our flight was delayed a half hour, then 3 hours, then canceled due to ""maintenance issues."" We had to go home and change our vacation plans since we were not able to leave until the next day out of Pittsburgh. My husband was on hold with customer service for 45 minutes. After this experience, we will never fly Spirit Airlines again.","","Couple Leisure","Economy","Latrobe PA to Orlando FL","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary George","United States","2015-06-30","The first time I've flown Spirit. My flight was cancelled 2 days in a row and the second day I was at the airport for 10 hours trying to get on a flight through Spirit, not hearing of the cancellation until 6 hours later after the flight being delayed several times, then standing in line for 3 hours rebooking the flight. I finally got a flight out through United Airlines the next day. The inexpensive prices are not worth the wasted time I spent trying to fly out of Denver. ","","Solo Leisure","Economy","Denver to Chicago","1.0","1.0","2.0","","","1.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sharon Morris-Wellenbrock","United States","2015-06-29","I was unfortunately fooled by the price. Then you pay $55.00 for checked luggage and another $55.00 for carry on. Then they charge you for water, soda, coffee, tea, peanuts, you name it. The staff  don't even announce that your flight has been delayed as ours was, the first 3 hours late, the second 5 hours late - neither one was announced we had to find someone to ask what happened.. If you dared to ask they would tell you they didn't know so just go sit down and wait for your flight to be called. Then once the flight that should have been there hours earlier finally had a boarding time they had you move from one place to another and once everyone moved they had you go back to were you were and then they had you move again, we did this 4 times before they finally stopped moving us they moved the planes from one station to another.  I can assure you that it is my families last time. ","A320","Couple Leisure","Economy","Oakland to Chicago via FLL","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Andrew Duff","United Kingdom","2012-01-17","LHR-JNB-PLZ-JNB-LHR. Four flights in ten days on four different aircraft (332 738 CR7 and 346). Both internal flights excellent: on time crew efficient and friendly aircraft clean food decent. Long-haul flights a mixed bag. Outbound on SAA's newest A330-200: aircraft spotless IFE superb (aside from moving map not working) arrived 30 minutes early but crew surly and dinner mediocre (good wine though). Breakfast was better. I found the A330 seats very hard. Return leg on older A340-600: delayed 30 minutes seats a little more comfortable IFE worked fine after initial problems. Dinner much better but breakfast mediocre crew much more friendly than on the LHR-JNB leg. Overall would travel with SAA again - if they could iron out the inconsistencies this would be a pretty good economy experience.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","David Rocke","United Kingdom","2011-11-10","LHR-CPT return on the new A330. My wife and I have flown many times on this route over recent years and have always enjoyed Business Class. Service is excellent the IFE provides a wide choice of the latest films and the menu has been refreshed as well.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Theresa Miloseski","Australia","2011-11-08","Fantastic service from Perth to Johannesburg in Business Class. The plane to Johannesburg appeared to be older one and not the new Airbus I thought it would be. However the flight from Johannesburg to Perth was the new airbus and what a difference that made. The cabin staff were extremely courteous and efficient both ways. However wondering why on the Perth to Johannesburg flight the cabin crew kept the toilet at the top of the business class section to themselves - leaving the rest of the business class passengers with two toilets. This did not happen on the return flight. Food was delicious both ways. All in all a very pleasant flight.","","","Business Class","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Karen Arm","United States","2013-07-21","Southwest is not the on time airline it used to be. I was on a flight from Salt Lake City to Phoenix in march and it was delayed 5 hours. Then my children were flying from Phoenix to Providence as unaccompanied minors in June and they were on the plane and it had an issue so they had to deplane and find another airplane. They arrived 3 hours late and one hour before my husband who was also flying into Providence whose plane was delayed coming from Tampa. So the grandfather had to drive to the airport at 12.30 am to get the kids as they were unaccompanied minors. Now I am on a plane headed to Boston and it is delayed by two hours taking away they night I had planned in the city. I have been a loyal SWA customer but no more.","","","Economy","","2.0","2.0","1.0","1.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Allison Veintimilla","United States","2013-07-10","Non-stop from Rochester to Orlando. Friendly crew. We traveled with our two children one being a toddler. The staff were friendly and courteous and checked on us several times. We didn't have any delays except on return and it was only ten minutes. I would definitely fly Southwest again!","","","Economy","","10.0","0.0","5.0","0.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Diane Kilpatrick","United States","2015-06-28","We had a two hour delay at Philadelphia. Our return flight was over 3 hours late from Las Vegas. You almost spend more than 3 quarter a day just waiting for our flight. There is no reason given for the delay, it's like that is the norm for this Spirit. I will never use this carrier again. The seats are uncomfortable no recline in the chairs. Just because the cost of the ticket is discounted does not mean you treat people less than human. ","airbus","Couple Leisure","Economy","Philadelphia to Las Vegas ","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sarah Sandlin","United States","2015-06-28","Arrived to the airport to find out our flight was delayed an hour which made me miss our connecting flight in Chicago so we forced to wait until 3.30pm in Chicago. No reason why the plane was delayed arrived in Chicago around 8:30am. My family and sat around all day at the airport then my flight was delayed again until 5:45pm. Called customer service to complain since I paid extra money to arrive in Las Vegas early. Waited about an hour on hold then then finally got someone who was rude and no help. The baggage fee is ridiculous then you want to charge $3 for a can soda after everyone just waited all day in the airport. The seats on 2 out of the 3 planes didn't recline at all. Then leaving Las Vegas our plane was delayed until 2am when it was suppose to leave at 10:30pm. ","","FamilyLeisure","Economy","Philadelphia to Chicago via Las Vegas","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Sammel","United Kingdom","2011-11-07","PER-JNB For an economy flight it was very good. The new airbus is much better than the older Boeing 747's. After a poor BA flight LON-SIN-PER this was a welcome relief. Inflight staff have improved a lot since my last SAA flight 18 months ago.","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Scheier","Germany","2011-11-04","JNB-PLZ (Pt Elizabeth) and CPT-JNB in October 2011 both segments in domestic Business Class-two wonderful flights. JNB-PLZ in B737-800 fitted with wider seats and more legroom in Business class. If you have to travel from Cape Town to Joburg book SA346 flight in the afternoon at around 3pm. They use an A340-600 from the Cape to JNB and you'll sit - or lie - in SAA flat bed seats for a domestic flight of just 90 mins. If SAA only managed to teach their ground staff the same efficiency and friendliness that their onboard crews have I would have rated both trips a10 instead 9. I've rarely met more attentive polite and friendly flight attendants than on SA flights. Some airport staff on the other hand prefer to give you the impression as if they were forced to work there. Slow rude and constantly chatting and/or nagging with their work mates. Lounges in CPT and JNB both recently refurbished and very nice.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Tyler Devenny","United States","2013-07-10","Great flight. Flew from TPA-MDW non-stop. Nothing bad on the whole flight. Had a slight delay because there was a passenger who could not find his seat. Flight had an early arrival. Would fly again.","","","Economy","","10.0","5.0","4.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Baum","United States","2013-07-08","I fly every other week and have been a loyal SW customer for years. I have however noticed that more and more recently over the past year that my flights are delayed. I'm not sure if its an issue that arose from the AirTran acquisition or just their rapid expansion and growth but something is definitely amiss. More frequent and longer delays have me worried about the future and continuing to use SW exclusively. I have found that the best way to avoid said delays is taking one of the first few flights of the day avoiding delays that seem not to stem from weather/mechanical issues but rather confusion that just seems to pick up steam throughout the day. If you don't like to wake up early bring a good book!","","","Economy","","6.0","4.0","3.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Clarke","Ireland","2013-07-08","Nashville-New Orleans on July 1st. Slightly delayed due to weather where the incoming plan left from but after that it was good. Free soft drink snack and checked bag can't believe Ryanair are based on Southwest worlds apart.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Julius Fountain","United States","2015-06-28","Flight out from LaGuardia got cancelled, after I waited at the airport for 3 hours, ground staff was entirely unhelpful. Flight back from Chicago also got delayed 3 hours, once again, ground staff was entirely unhelpful.","","Business","Economy","LGA to ORD","1.0","2.0","2.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Hewitt","United States","2015-06-28","We flew round trip from Denver to Dallas and both of our flights were delayed 3+ hours. They did not announce the delay until we were already through security. Customer service was impossible to get ahold of and did not compensate for our stuggles. In addition the seats are uncomfortable and cramped. ","","Couple Leisure","Economy","Denver to Dallas","1.0","1.0","3.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Wenzel","United States","2015-06-28","I was surprised to find that Spirit was fine for the short flight I took. I'm 5'10"" and had no problems whatsoever getting comfortable in the economy seats. The plane was clean enough, and flight crew all very friendly. My flight did get delayed both coming and returning to Chicago, so be prepared for delays (avoid Spirit if you're dealing with any connecting flights). Here's my overall takeaway from flying Spirit: 90% of your experience will be just like any other airline you've ever flown. There's no food (but do I really want airline food anyway? no.) Seats are ever so slightly smaller. You've got to pay for all carryons and checked bags. If you don't need to bring a big bag, be happy you don't have to pay for it. If you need to bring a big bag, then you'll just have to pay for it. I think it's fair. Based on my experience, if you go in with a flexible attitude and appreciate the low fare you paid, you'll be happy.","A319","Solo Leisure","Economy","PHL to ORD","8.0","3.0","5.0","","","2.0","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Young","Australia","2011-11-01","LHR-JNB on A340 in Business and flight was generally good. Friendly crew food adequate in quality and quantity very good. Wine excellent. Seat relatively comfortable but not fully flat bed. Minor delay with baggage collection at JNB.","","","Business Class","","7.0","4.0","5.0","4.0","4.0","","","5.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Gardner","United States","2011-10-31","IAD-JNB-CPT. Was able to upgrade to Business Class at IAD with very efficient helpful employee. The reason that I rated the airline down was the baggage service in JNB. On the flight from JNB-CPT we had a two hour layover. This was enough time for the baggage dept to break my TSA lock riffle through belongings dump zippered bags and leave a mess. I know enough not to pack valuables in a checked bag so nothing was worth stealing. Two other members of my tour group had similar experiences. On my return home again from JNB the zippers on my suitcase were broken/stripped. I have heard that this airport has a reputation for this. What a welcome and farewell to South Africa!","","","Business Class","","5.0","5.0","4.0","4.0","0.0","","","4.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Althani","Qatar","2011-09-22","Business Class SAA code share with Emirates DXB-JNB-DUR return. All in all there were 7 Business Class passengers the service and the IFE on the 777-300ER was excellent the food was good the seating quite narrow. The service in JNB and DUR was nothing less than terrible.","","","Business Class","","7.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Moresco","United States","2013-07-03","This is one of the worst customer care I have seen I booked my a flight for my children (12 and 9) as junior travelers because SWA had told me they would allow my sister to pick them up at the gate and they do not need someone there through out the flight. Flight delayed an hour and did not allow my sister to the gate. SWA personnel told her they would bring back the kids. However when my sister saw the woman (without the kids) her answer was they did not pay the fee. SWA left them to sort it out on their own at 2am at Boston airport!","","","Economy","","","0.0","1.0","0.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Christina Schell","United States","2013-06-21","I am from Tucson and live in San Diego. I make about 3 trips per year back to Tucson and usually drive every time. I decided to try flying to save time. The car picked me up at 6.55pm on 6/12 for flight 499 from SAN to TUS (9.05 flight time). I waited in the Airport for 2 hours until we finally boarded at 9.15pm sat on runway for 20 minutes and finally took off at 9.42pm. Again the flight was supposed to take off at 9.05pm. Crew were unapologetic and slow moving. We didn't land until 10.50pm. On the way back to San Diego on flight 1858 we were supposed to leave at 9.30am. It is 9.39am now and the estimated departure is now 10.15am. I have heard no updates from staff. No announcements. I will never fly Southwest again.","","","Economy","","","3.0","1.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Ronald Teall","United States","2013-06-19","My flight to Chicago from Ft. Lauderdale via St. Louis 5/12-13/2013 was interrupted by extremely bad weather in Chicago at MDW. Southwest staff were very involved in getting myself and all the other passengers on Flt 352 to our destination. I did arrive late but did indeed arrive and so did my luggage.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Singewald","United States","2015-06-28","I booked a roundtrip flight with Spirit airlines for my husband and 3 children to visit family.  The price on the tickets were the cheapest and I know the saying ""you get what you pay for"" but decided to take a chance. Although since they charge you for any carry-ons you have and of course any luggage you take with you then I should have figured it wasn't saving me any money! Wish I had gone with some other airline now. I dropped the family off to catch their departing flight and things seemed to go well. Since I wasn't traveling with them I could go to the gate with them so I left thinking that things were a-ok. Got a text after they had supposedly took off that they were still waiting. So departing flight was late taking off. A week later the flight my husband was to fly back on was delayed 6 hours. They told him bad weather in Chicago. I looked it up online and there was rain in Chicago but I have flown out of Chicago in a blizzard before so that was a bunch of nonsense.  Here we are 2 weeks later and the flight is delayed again. Absolutely no explanation this time as to what caused the delay but I am hopping mad. ","","FamilyLeisure","Economy","DFW to OAK","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kristin Lawrence","United States","2015-06-27","We moved from Michigan in 1995 to Fort Myers Florida and have been flying Spirit since then. My father flew in from DTW and was scheduled to return to DTW on 18th June at 7:59pm from Fort Myers. When we arrived to the airport to check in at 6:00pm we were told by the gate agent that the flight was delayed and was now departing at 9:40pm. That flight was delayed and did not depart until 11:19pm from Fort Myers to Detroit. My 72 year old father was stuck at the airport from 6:30pm-11:19pm and did learn from one of the Spirit Airlines staff that it was because of a staffing issue that occured in Chicago. Apparently staff did not show up which caused the airline to be delayed. Weather delays I can understand - but not staffing. Very disappointed.","","Business","Economy","RSW to DTW","1.0","1.0","2.0","","","1.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","David Lee","United States","2015-06-27","Outbound flight was cancelled and try calling customer and after waiting for over an hour, I had to make another reservation on another airline. Coming back, the flight was cancelled as well. Again, when I received the notice, I could not reach customer service after holding for over an hour. If you are a leisure traveler and have no deadlines to meet, I think flying Spirit is ok. If you need to attend a meeting, do not fly this airline.","","Solo Leisure","Economy","Houston to Chicago","1.0","1.0","1.0","","","1.0","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Richard Wiley","South Africa","2011-09-18","CPT-JNB-FRA return. As I did a 36 hour turnaround I had the same crew both ways on the long haul sector. Friendly attentive service and good food selection. Cabin of A340-600 is beginning to show its age but space and lie-flat facility is fine. Good Lufthansa lounge in FRA and well-organised boarding with separate gate for Business Class. Boarding in JNB as usual poorly organised with Business Class pax scrumming along with everyone. Small SAA Business Class arrivals lounge at JNB has excellent showering facilities. For me at least SAA has raised its service levels and has been consistently good all year.","","","Business Class","","9.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","E Thynne","United States","2011-08-26","First time on SAA and I was pleasantly surprised the seats in Economy Class provided generous legroom/width and recline. The entertainment system excellent although the screen could have been larger. I didn't have time to watch all the movies I had set out to see despite the long flight. Good food plenty of snacks in the back available all night and friendly flight attendants that explained the movie system. Landed about 30 mins early.","","","Economy","","10.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Harry Montgomery","United Kingdom","2011-08-24","LHR-LVI via JNB. Clean A340-300 good IFE food and crew. My only complaint was cramped cabin. JNB to LVI was on a clean A319 with more legroom than A340. Return from LLW to LHR via JNB and once again I was surprised. LLW to JNB was on a new 737-800 food was tasty and crew friendly.","","","Business Class","","7.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Thompson","United States","2013-06-19","23-27 May 2013 Columbus OH - CMH to Ft. Lauderdale FL - FLL. Southwest is our preferred airline and we fly 3-5 times a year. Every time we've used another airline (because someone else was booking the flights or Southwest flights for the times we needed were full) we've regretted it. When we first flew Southwest it took us awhile to get used to how seats are chosen because we'd always flown airlines that had assigned seats. Now we just pay the extra $10 per person for early boarding and make friends with the people around us who are waiting to board. We love how friendly the flight crews are and that their fun personalities come through during the flights. They are funny personable helpful. During one flight there was loud knocking on the outside of the plane which caused the plane to be re-routed to change planes. Southwest gave us a credit for the trouble without us asking.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Shaw","United States","2013-06-12","I had a connection in ATL on my way to BWI after taxiing out we went back to the gate with mechanical issues. The de-icer warning light came on. They told us we would have to wait for the plane to be fixed as there were no available planes after de-boarding they said they had found another plane for us. It got us to our destination 5 hours late I missed my shuttle and had to rent a car to arrive at my destination on time. I called SWA and they willingly issued me a travel voucher for $300 to cover the cost of the car. I was happy with this compromise although cash would have been best. The crew etc were fine no issues there. The only thing I can say and it might be too critical is I would have expected them to be more proactive about reimbursing for the inconvenience.","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Susan Randall","United States","2015-06-26","I'm an Elite $9 Fare Club member. I fly Spirit a lot. I've had my share of delays and cancellations but generally have been OK with them - you get what you pay for? in January I booked a round trip flight ORD-LAX and paid $140 extra for the Big Front Seats for my husband and me. Today when I go to check in for my flight tomorrow I find I have no seats. There was a schedule change of a whopping 3 minutes on the return leg, and my seats (for which I have a receipt for) were released and repurchased by someone else. The first two Spirit employees tried telling me that when I clicked ""accept the schedule change"" that released my seats. No. According to the email my seat selection was voided before I ""accepted the schedule change"". What choice did I have? I guess once you pay for your seats you don't really have them after all. Super disappointed and angry about this. Until now I've been a staunch defender of them on social media, feeling that they got bashed a lot because people just didn't understand the policies. No more. And they really don't care. People will still buy their cheap tickets and be herded on the plane like cattle. They're laughing all the way to the bank.","","FamilyLeisure","Economy","ORD to LAX","1.0","1.0","1.0","","","2.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jim A Vashro","United States","2015-06-26","The flight, when everything is working, is good. Spirt handles disruptions very poorly.  I flew Minneapolis to Boston through Chicago. I signed up for email notification from Spirit Airlines and I checked my email before leaving the house to the airport – saw a notice of a delay in Chicago. Got to the airport and noticed the flight had been canceled. I asked about why no email notification, they said the flight was just canceled. They booked me the next day out (the only option!). I showed up at the airport the next day (again I checked my email – no notice) the flight was delayed – 3 hours! (they had to wait for the last flight attendant). At the airport I pulled up my reservation on the web site (manage travel) and found my flight was routed to Fort Lauderdale – Myrtle Beach – Boston. (again no email notice of route change!). Finally left Minneapolis 3 hours late and arrived Chicago. I could not find a service counter and all the gate counters were busy loading people. I finally grabbed a person and mentioned that I think my flight reservations had changed but I had no boarding passes - he did finally find my rerouted arrangements and printed boarding passes. Got on a plane with only 20 other passengers, the gate agent mentioned that the airline scheduled a new flight just for us! We got to Fort Lauderdale one hour after the flight to Myrtle Beach left (so wouldn’t you think the airline would have known that a special flight taking off when it did wouldn’t arrive in time to connect with the outgoing flight). There was 14 of us in the same situation (trying to get to Boston) and were told to go out of the secured area and talk to the supervisor at the ticketing desk. We all had to wait in line with customers checking in. We finally got a service rep that set us all up with hotel and food vouchers for the night and some were scheduled on a morning flight to Boston and some, myself included, were scheduled out at 8 pm to fly to Myrtle Beach to connect with a flight to Boston getting into Boston Thursday AM. The 3 of us that were on the evening flight asked to be put on the standby list for the morning flight out. We got to our hotel at 11pm and we signed up for a hotel shuttle at 5am the next morning. We (the 3 of us) got to the airport Wed. morning and were successful in getting a seat on the 8:50am flight to Boston which went well. A side benefit of being on standby is that all 3 of us got exit row seats – more legroom. We got to Boston by noon Wed. So my trip: MSP – BOS  Monday am to Wed noon. I did call Spirit and they agreed to move my return flight out a few days without charge since my flight had been canceled.","","Solo Leisure","Economy","MSP to BOS via Chicago","1.0","3.0","3.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Ahmed Dada","South Africa","2011-08-20","DUR-JHB-LHR return. FA's were proactive although some surly. Planes are old but well maintained and spacious. IFE is useless (no personal TV on some flights) but when you do get its fantastic. Out of 52 flights with SAA only 1 has been delayed.","","","Economy","","9.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Richard Wiley","South Africa","2011-08-19","CPT-LHR return. Both flights on new A330. Excellent seat comfort and lie-flat. Cabin very quiet up front even on take-off. Food very good both ways and crew attentive and friendly without being invasive. The only thing I'd mark down was the fact that no menus were loaded in London. I've flown a lot on SAA in the last 3 months and have noticed a marked improvement in food quality and variety. Passenger embarkation at LHR was clearly communicated and orderly something that should be noted by JNB ground staff. A pity the Star Alliance lounge at LHR is so tatty and uninviting.","","","Business Class","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Manning","United States","2013-06-10","CLE-MCI with a stopover at MDW. The flight crew were attentive and nice and the plane a Boeing 737-700 was very clean.","","","Economy","","10.0","5.0","5.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Tinoco","United States","2013-05-28","I will never fly Southwest again even though they were $300 cheaper than the opposition. I have never had this many flight delays in my 10 years of flying combined that I have had with SWA in the last 2 days! The weather has been good! If you want to save money and don't care about things like arriving/departing on time they aren't that bad. Also I am not a fan of the royal rumble/every man for his own seat scenario that plays out every flight. I sincerely felt as if we were playing musical chair every time that we dumped off another filled-to the seats load that we just picked up on our fourth stop. Putting my bag way in the front and then hiking to the back for my seat wasn't a blast either. All in all the savings in my opinion does not warrant the lack of professional services that should be granted from an airline.","","","Economy","","3.0","2.0","5.0","2.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Hesser","United States","2013-05-27","LAX-LAS-DEN flight delayed due to mechanical problems. After a 2 hr delay gate agent announced we would receive $100 vouchers off future travel. We couldn't re-book on the next flight as it was full. Unfortunately problem was not fixed and flight was canceled 4 hrs after scheduled departure. We were re-booked and arrived 6 hours late. While I understand mechanical issues happen such a long delay is unacceptable on a short 1 hr flight such as LAX-LAS. Southwest should have been able to swap out an aircraft at a major hub such as LAX. Prompt re-booking when the problem was first discovered could have got passengers to their destinations sooner. Otherwise cabin was clean and In-flight service good featuring pretzels peanuts and complimentary soft drinks. The new ""Evolve"" seating is uncomfortable and cramped with 31"" pitch. Admittedly such a lengthy delay is not customary for Southwest but their overall punctuality and cabin comfort has deteriorated in the past few years.","","","Economy","","1.0","1.0","4.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Davis","United States","2015-06-26","4 adults and 2 children arrived at IAH airport at 4:30AM for a supposedly 6:05AM flight. Flight was delayed until 10:20AM due to flight crew never showing up. Made it to Chicago ORD by 1:45PM. On return flight 6/25, arrived at airport well in advance and flight boarded on time and we sat on the tarmac 50 minutes. Arrived in Houston and sat on tarmac 2hrs 40 minutes. The flight attendant seemed to run out of excuses as to why we had no gate. By the time we pulled into the gate (only 3) got our baggage the hotel shuttle where our vehicle was parked had stopped running and we had to pay a taxi to go pick up our vehicle. What you may think you are saving in $ you lose in time ($). This is the most disorganised airline.  It frightens me that they can't get the US flights correct and they are flying international. ","","FamilyLeisure","Economy","Houston to Chicago","1.0","1.0","3.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pattina Anderson","United States","2015-06-26","I did not read the reviews like I usually do, because I was excited about the low fares. I read the reviews and there was so many negative comments. I checked my flight and it was delayed, by the time I got to the airport my flight was cancelled. The young lady at the desk said there was nothing she could do. There was a flight leaving the next day - unacceptable. She suggest I go to another airline and get a refund from Spirit. I had no choice so I lucked up on a Southwest flight. I went back to Spirit and got my refund for my one way flight because a full refund would of been not enough for another flight. Everyone in line had an issue. On my return flight it also was delayed, I made it home 1:00am.  I don't know how this airline will survive. I did feel sorry for the poor young reservation lady because she had no help and had been working since the night before.","","Solo Leisure","Economy","BWI to MSY via ORD","1.0","2.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Chalmers","United Kingdom","2011-08-08","LHR-JHB-LHR Business Class. Outward leg on A330 and back on A340. Both flights fairly uneventful. Cabin crew on outward leg were not especially welcoming but on return were the opposite. Found seat on A330 outward leg more comfortable in sleeping configuration than the A340 which seemed to be a bit hard. Did not bother with IFES although there appeared to be something wrong with it on the flight back to LHR. Meal service was fine both ways - quality of food was not bad. Both flights departed and arrived on time.","","","Business Class","","7.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Shah","Kenya","2011-08-01","Flew SAA in Business from CPT to JNB. As we were connecting on from JNB we wanted to get our purchases checked by customs so we could get tax back. We allowed 1 hr for this but it took all of 5 mins so we were at check in 3 hrs before our flight. Although there was an earlier flight with seats SA wanted to charge us an extra US$300 each for the change. So we stayed on our existing flight. Check in was smooth. The SA domestic lounge in CPT is large. Not much on offer for food other then toast and sandwiches. There is also a bar and self serve for soft drinks. Our plane was parked underneath the lounge and we saw it being boarded yet no announcement was made in the lounge. Off we went and were the last to board. The plane was a 737. 2-3 across in J. Comfortable seat. A hot breakfast was served with yoghurt cereal and croissants. Was a good and filling meal. Also offered was fresh orange juice and tea/coffee. SA does not offer a hot towel service. Overall service was good. Bags took a long time to get delivered. Priority tagging did not work.","","","Business Class","","6.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Brett","United States","2013-05-27","I'm consistency taking Southwest out of Midway to a variety of different places (LAX PHX ABQ DEN HOU LAS) and its usually the redeye. I can always judge the best and worst of airlines based on their customer service during their redeye hours. Airlines staff have always been friendly and accommodating. My partner for example was feeling ill after a trip and he was granted an early boarding pass after explaining his situation to the boarding crew. You also can't beat two free bags and no change fees; I was able to use the funds from a canceled flight towards another. Rewards program is pretty good too especially if you have a Southwest card.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Andre Franca","Brazil","2013-05-27","LAS-SEA first time flying Southwest my whole experience should be described as a visit to the zoo you line to the check in kiosks at airport where you print your boarding pass and insert the bags into the system then line again to see the agent with your tags the funny part is yet to come! Boarding process as someone here said is a cattle car thing they board by groups and family traveling together in different groups start scenes on the gate it delays everything. Onboard crew not well groomed I had the impression they hated being there. The more I fly American legacy carriers the more I stop complaining about Brazilian airlines.","","","Economy","","5.0","3.0","2.0","2.0","","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Shehorn","United States","2013-05-21","I fly Southwest a lot even though I don't like their cattle car boarding procedure. My latest problem with them is their customer service or lack of. I had a flight scheduled from Little Rock to Houston which was delayed 50 minutes so would miss my connection in Houston. Called to reschedule for the next day and was told I would have to pay an extra $170 for changing my flight. They offered no help and insisted I would have to pay the upgrade fee even though they had plenty of seats on flights the next day. If the flight had been delayed an hour instead of 50 minutes they would've changed my flight free!","","","Economy","","","3.0","0.0","0.0","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Veronica Beswick","United States","2015-06-26","1.5 hours late departure - no apology or explanation as to why. We literally sweated all the way here as the cabin was about 80-84 degrees. Waited for our baggage for over an hour to even start moving. This airline is not a ""value"". I've flown with them four times and not once has my flight been on time. This will be the last time I fly with them.","","Solo Leisure","Economy","Fort Lauderdale to Denver","1.0","1.0","2.0","1.0","1.0","1.0","1.0","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Katelin Conover","United States","2015-06-26","My return flight from Denver to Ft Lauderdale was delayed but 3 times-and then cancelled with no explanation! The only options I was given were to be partially refunded, or wait for 2 days until the next available flight at an extra charge!! I chose the refund as I would rather spend an extra couple hundred dollars on a new ticket, than deal with the incompetence and apathy of this contemptible airline.","","Solo Leisure","Economy","Denver to Ft Lauderdale","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","P Reynolds","United States","2011-07-31","JFK-JNB round trip and during that trip flew round trip to Victoria Falls. I had reservations and seat assignments long in advance. I did not get my assigned seat on any flight I took. I tried to sign in online and could not do it. I called the SAA office and they said I could not do that since the reservations were made by a travel agent. I check in 3 hrs early at JNB and found that my seat had been given away again. All airbus seats are excruciating in economy on a long flight. Costs matched all other airlines.","","","Economy","","","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Dale","New Zealand","2011-07-31","Perth to Johannesburg. First contact at check-in was not good as someone in SAA moved my pre-assigned seat for a friend of theirs thus splitting up my brother and I. The Airbus A340-200 was showing its age. The lavatories were in poor repair with missing door handles. The only entertainment was on a bulkhead video screen- with only 2 movies shown on an 11 hour sector- and limited audio choice as most of the channels did not work. Our arrival in Johannesburg was nearly 1 hour early so we had to wait on the tarmac while a ground crew was found. (In SAA's defence it was 4:30am so most staff had yet to arrive at the airport.) On the plus side the meals were generous and the cabin crew were polite. They did regular drinks walks during the long night.","","","Economy","","4.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Hume","United States","2013-05-20","Badly handled 3-hour delay CMH to DEN flight. This is the first time in my history with Southwest so I don't know who to blame for the misinformation lack of information and lack of concern from the CMH ground personnel. Obviously my unfailing praise for Southwest has been tempered. I hope they do some personnel training so future passengers are treated better. Date of this was 5/20/13.","","","Economy","","4.0","4.0","3.0","0.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Pinapala","United States","2013-05-20","Southwest airlines was able to give me the worst experience I ever had flying in an airplane which is very difficult considering I am on a flight 3-4 days a week. This was on Flight 110 from FLL to BNA on May 20 the flight was initially delayed for a short period of time due to ground delay and then a ground stop. However 60 minutes into waiting on the runway the flight had to return to the gate because they were out of required fuel. I have spent my share of long waits on runway but never had a flight turnback for fuel for a delay of 60-90 mins. This speaks about Southwest's abject lack of focus on customer service and complete focus on economics. The flight pushed back from gate after 1.20pm even though the gate was closed 5-10 mins before it and its now 3.03pm we are parked at the gate waiting for fuel refill. There hasn't been a single word or indication of when the expected time of departure or ETA is and the flight staff seem to be only smiling at our misery.","","","Economy","","","3.0","2.0","0.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Pulliam","United States","2013-05-15","RNO-ONT-RNO. All flights on time if not a little early. Staff pleasant ground crew pleasant. Made a brief stop in Vegas on the way to Ontario and a brief stop in Oakland on the way back. Very quick turn around times. Full flights on all sectors and staff even managed to do a quick beverage service on a 35 minute flight. Southwest has a good product and I will continue to be a pleased customer.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Terri Avina","United States","2015-06-26","This was a horrible flying experience - there was no flying. Arriving at DIA, checking in and getting to the gate there was already a delay. The departure time was 7:15am and was moved to 8:30am, to 11:30am, to 1:30pm, then to 3:30pm and cancelled at 3:45pm. Proceeded to the ticket counter for what could be done for alternate leaving. It took 6 hours in line to get to a counter person. There was at least 80 people in the same line, same problem and 1 customer rep to help. By the time assistance was spoken with it was too late for any other flights departing. I spent the first day of my ""vacation"" in DIA for 17 hours. Myself and any other passengers on this flight with Spirit will never fly with this airline again. ","","Solo Leisure","Economy","Denver to San Diego","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Paula Martino","United States","2015-06-25","We had a great experience on Spirit. There were 6 of us including two small children. I read the website over and over again to make sure on dimensions of luggage and weight. We didn't get hit with any extra charges. People should read carefully! Definitely fly them again. Captain even took my 5 year old son in the cockpit and showed him everything - first flight for my 3 and 5 year olds.","","FamilyLeisure","Economy","La Guardia to Myrtle Beach","9.0","3.0","4.0","3.0","","4.0","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Lam","New Zealand","2011-07-29","PER-JNB-MRU return. A340-200 except for MRU-JNB (737-800). Good legrooms on all flights. Seats on the hard side for a 10 hour+ flight but appreciated the winged headrest on the Recaro seats. Food and drinks slightly above standard for economy. Crew professional throughout and very friendly on the JNB-MRU leg. Did not notice many drinks run but bottled water provided. Worst aspect of flights was the outdated IFE.","","","Economy","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Hiller","United States","2013-05-13","Take Southwest weekly from Portland OR to Las Vegas. Flights in the morning have been on time. Late night returns have run from 45 mins to 2 hours delayed. Flight crews are excellent and professional. 4 non-stops between Portland and Las Vegas during the work week 2 bags checked bags free and no change fees keep me a loyal customer. Besides the later return flights and Southwest frequent schedule changes I have nothing but praise for this airline.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","N Auzins","United States","2013-05-08","Columbus ticket counter was rude and condescending. Flight was delayed getting to Chicago. On leg from Chicago to PDX our previous flight delay made us the last to enter the plane. We were traveling with a 6 week old baby and a 4 year old. The flight crew did not try to help us by asking people to move seats so we were separated for the flight. It was a terrible experience. It has been a while since we flew SW but I can say that we will avoid this airline as much as possible.","","","Economy","","","3.0","2.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hugh Smith","United States","2015-06-25","Our flight  to Houston from BWI was cancelled at the gate at time of boarding. Little explanation other than aircraft broken. Gate and counter-staff were apathetic, unhelpful, and unsympathetic. I have never seen employees that hated their jobs as much as Spirit Airlines ground staff. It was apparent that cancellations are the rule rather than the exception. This was our first and last attempt to fly Spirit. ","","FamilyLeisure","Economy","BWI to Houston","1.0","1.0","1.0","1.0","1.0","1.0","1.0","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Sparks","United States","2015-06-24","This airline makes you think you are saving money! You pay for a cheap flight and in the end you pay so much more money. My flight from Cleveland To Vegas was delayed then returning the front desk attendant caused my husband and I to miss our flight. We had to get out of line to print boarding passes on the machines (which we didn't know because leaving Cleveland the machines were broken) - during the time we got out of line and input all the info needed on the computer a ticket printed saying see the front desk. We wait in line again get up to the desk and the attendant says we don't have enough time to make the flight. She wasted so much time giving us the run around then said we didn't have enough time to make it to the gate.  If she would have just printed our ticket we could have made it. The desk attendant decided that we were to leave in the next flight leaving 24 hrs later. No hotel accommodations or help.  I told my husband to ignore the reviews and to give it a chance and we did. We will never make the mistake of flying Spirit again. ","","Couple Leisure","Economy","Las Vegas to Cleveland via LAS","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Patrick Hunter","Australia","2011-07-28","Perth-Johannesburg back to Perth. Room for improvement. There were no IFE screens. The service was hurried and for the large part inattentive. The food was okay and the only positive was the wine.","","","Economy","","2.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","E Cazes","France","2011-07-20","Johannesburg-Windhoek-Johannesburg on a brand new A330-200 from JNB. The choice of 2 hot meals for a 2 hr flight is remarkable. Food was good with a friendly cabin crew. Return in a B737-800 with the same quality in service. It was my first experience with SAA and I enjoyed it from start to finish.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Keys","United States","2013-05-08","Excellent fare! I flew round-trip from DAL (Dallas Love Field) to SEA (Seattle) for $228. round-trip. All flights arrived within 10 minutes of scheduled times. The flights in both directions stopped in Albuquerque. Inflight service was consistent. We had crew changes in ABQ in both directions. Although all crews were fine some were better than others.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Keith Fox","United States","2013-04-21","We had an issue with our tickets and time our flight was to leave Indy Southwest had cancelled our original flight but had not notified us that our flight was leaving at 6.45 vs 8.10 therefore we missed our flight. The Southwest staff at Indy were very apologetic and helpful they placed on the next flight out which was a direct flight bought us breakfast and gave us vouchers to use in the future. Flight crew on this flight were excellent!","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Perry Davies","United States","2013-04-16","Horrible experience we sat in the plane for an hour only to realize that the flight was cancelled because a small plastic emergency sign would not illuminate! I suspect there was more to it than that because the plane was empty on around 20 people on board. Everyone on board suspected that they cancelled this flight because it was empty. There were no more flights out that night and we had to be in Phoenix by 7:30 am for a competition. So after getting the cold shoulder from the front desk and a voucher that she was to lazy to put in my name and she couldn't refund our flight! (we had to do that the next day). We drove all night to make the competition the next morning.","","","Economy","","","0.0","1.0","0.0","","","","0.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Samantha Koetter","United States","2015-06-24","We arrived on time and before we checked in, we were told the flight was cancelled to DFW ""because of the crew."" There were probably 50 other passengers for this flight and Spirit had 1 lady trying to rebook or refund each passenger. The option for the first few passengers that were helped was to stay another night, fly all the way to Chicago, then back to DFW by 10pm the next day. The only option for the rest of the 40 passengers was to get on a flight two days later! We opted for the refund because we would rather spend hundreds of extra dollars than think of ever flying Spirit Airlines again.","","Couple Leisure","Economy","Orlando to DFW","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Caroline Murray","United States","2015-06-24","My family flew with Spirit Airlines June 17 2015. Our flight was delayed 7 hours until 1:15 am because the airline did not have staff to fly the plane. That is not acceptable. I have 3 children under 7 so it was quite miserable to sit there 7 hours well into the night with them and then finally get to our destination at 3:30 am and then have to pick up a rental car. I think what made me the most mad was when Spirit still charged for snacks after we waited 7 hours for them. I will pay the extra money for now on and go with a different airline.","","FamilyLeisure","Economy","New Orleans to Chicago","1.0","2.0","2.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Matthews","United States","2015-06-24","I checked two hours before my flight to make sure it was on time. Upon my arrival I was informed that the flight was cancelled and I could not get another flight until Friday, which is three days from now.  I made a reservation on Delta for Thursday. So far I am out the cost of my Spirit ticket, taxi fare plus the cost of a ticket on Delta. Spirit Airlines is the worst airline ever, their customer service is beyond words. If I could give them a zero I would. ","","Solo Leisure","Economy","Atlantic City to Orlando","1.0","1.0","1.0","1.0","","1.0","1.0","4.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Assis Pontes","South Africa","2011-07-15","JNB-BA return. The trip to BA was good. IFE was good with each seat having it's own. Spacious seats. Enjoyed the flight. The return flight was an older aircraft with no individual IFE. Communication from flight deck was very informative. Food was reasonable. Okay flight.","","","Economy","","7.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E O'Brian","United States","2013-04-16","I have taken several flights recently from Denver to Burbank CA. Each time we left on time and usually arrival ahead of time. The Early Bird Check-in is well worth the few dollars. Having two free bags to check-in enabled me to avoid the part I usually dread - hoisting the bag into the overhead locker. The customer service was great! The other thing I really appreciate is having porters at the airport to check in the bags.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","John Clift","United Kingdom","2013-04-03","Five flights over the last two weeks Islip to BWI to ATL to MDW to LAX then San Diego to Oakland all left and arrived on time effortless check in. Comfortable seats and reasonable leg room. All in all an experience that beats all other US domestic carriers. I have platinum elite status with another carrier here but for domestic flights Southwest beat them hands down.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Rebecca Kiefer","United States","2013-04-02","The prices are great and the staff on the airplane are always friendly. The staff on the ground/at the gate are always less than desirable. My husband and I have flown Southwest 3 times in the last year from Baltimore and all 3 times I have a seat but he is on Standby. They overbook flights all the time and then act like they're doing me a favor by finding someone else to take a later flight. I paid for my ticket(s) at least 2-3 months in advance. The customer service is absolutely awful at BWI. Never again.","","","Economy","","2.0","3.0","1.0","2.0","","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Alex Izzo","United States","2015-06-23","It may be cheap but you certainly get what you pay for. My returning flight from Las Vegas to LA was canceled, and there wouldn't be another flight until later that evening. Horrible customer service and how the situation is handled is worse. If you're trying to save money, just spend the extra $50 and purchase another flight from a reliable airline.","","Solo Leisure","Economy","Las Vegas to LAX","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Maria Pena","United States","2015-06-23","After boarding we were informed there was going to be a delay due to a minor mechanical issue and we needed to deplane. After waiting several hours we were told the flight was cancelled. We had two choices - a refund or wait 2 days before we could be put on another plane. Could not find another affordable flight from Houston, so we had to take a flight from San Antonio the next day on a different airline on a flight that took us 7 hours to get to Cancun. Lost a night at the hotel and many hours of frustration. I understand the mechanical issue is out of their control but they should have ways to accommodate any canceled flights. I don't mind waiting for another flight but do mind waiting 2 days.","","FamilyLeisure","Economy","Houston to Cancun","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Althani","Qatar","2011-07-12","DXB-JNB and on to DUR. The Dubai-Johannesburg was on an Emirates code share flight so I will not review it here but the JNB-DUR was on a proper SAA flight and they have always delivered a high quality product they are attentive and extremely helpful even with the meal. We are Muslims but forgot to ask for a Muslim meal but their flight attendant brought us a vegetarian choice from Economy Class.","","","Business Class","","8.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Ricardo Sfeir","Brazil","2011-07-10","The seats are so tight that it is practically impossible to open your legs while seated and so close together with the seat in front of you that you can't stretch your leg. There were no individual TV's only one TV at the start of the aisle with the worst quality I have ever seen. The fight attendants were rude impersonal and didn't care if people called them or not. The food was bland; tasteless.","","","Economy","","","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Quei","United States","2013-03-26","Last Monday (3/18/13) flight 1990 from SNA to SJC was 20 minutes late and this raised the possibility that the plane would not be able to take off before the 10pm airport curfew. The gate agent repeatedly motivated us to expedite our boarding. The flight took off before the curfew and the cabin crew provided their usual friendly service during flight. We arrived at SJC only 10 minutes behind schedule despite the late departure. For non-stop flights this airline remains my top choice for domestic flights.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Louise McCarthy","Australia","2013-03-25","Took two flights with Southwest during March - New Orleans to Nashville and Nashville to Newark. We were delayed a few hours on the Nashville-Newark trip due to bad weather but were kept informed at all times and we were impressed by the good humour and personalities of the flight and cabin crew. Definitely worthwhile checking in online 24 hours prior to flight as you can get a good position in the queue for boarding. Overall a great budget option comparable to our home grown equivalent Virgin Australia. We were rewarded with a $100 travel voucher for the delay from Nashville also - much appreciated. Would definitely recommend Southwest.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Chris Mann","United States","2013-03-25","We flew from MSP into Las Vegas and had a great flight. Staff at the check in gate were friendly and had a sense of humor! Staff aboard plane were helpful and had a smile! A pleasant change from many airlines we have flown on. The fact that there is no extra baggage fee free snack and free beverage just added to the enjoyment of the flight. Our plane out of Las Vegas was delayed and the connecting flight in Denver actually waited for us! We'll book again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Cole","United States","2015-06-23","Our flight was cancelled, and the next flight they offered us was two days later. No help with hotels or any kind of reimbursement other than a refund for our cheap tickets. We ended up re-booking with another airline, which of course cost more money than what Spirit refunded us. You may think you are saving money by booking with Spirit, but if they cancel your flight and leave you stranded (which appears to be a common occurrence) it will end up costing you more than if you had gone with a reliable airline. When they emailed us that the flight was cancelled, the phone number they provided to reach them did not actually connect with anything. None of the phone numbers we tried got through to anyone. Ridiculous.","","FamilyLeisure","Economy","LAX to ORD","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jack Drake","United States","2015-06-23","The only saving grace was the commiserating of the passengers once we boarded. It is not a bargain. Checked bags are $50, carry-on bags are $55 with vague definitions as to what constitutes a carry-on from a personal item. If deemed a carry-on at the gate you are charged $100 (as a punishment?). There are zero amenities. They charge 10 dollars to chose your seat at the kiosk, $40 at the gate. The in flight soda is even $3. So regarding price, it ends up on average actually being approximately $100-150 more expensive than the US Air, the next tier up. The seats have far less room, comically so. I am writing this from inside the plane on the runway and am scrunched up to hold my phone in front of me. My seat as well as a few others around me is broken, the cabin smells unpleasant and there is trash everywhere!  I almost missed my flight as there was one person at the possible 6 stations taking the bags as we boarded. In the end, just avoid taking this airline. There are zero benefits to it, and we were just delayed by two hours. I do want to add that the flight attendant was actually very kind.","","Solo Leisure","Economy","LGA to ORD","1.0","1.0","4.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Gray","Myanmar","2011-07-06","JNB-LUN and LLW-JNB in Economy. Overall a very mediocre experience. FA's on both legs were rushed and abrupt and service lacked any warmth or personal attention. There was no recognition of Star Alliance Gold Card holders; no priority boarding in either JNB or LLW no priority luggage tags and no lounge access in LLW. Flights were very expensive (admittedly you don't have much choice) and service did not meet expectations.","","","Economy","","5.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Selvaraj","Canada","2013-03-19","BUF-MSP-BUF (Feb 28/Mar 8). Excellent value for money and definitely a winning proposition hands down when compared to flying from Pearson (YYZ). Both legs arrived before time. Efficient operation with crew (both apt and air) always on the ball with updates. On the return leg they scheduled a Boeing 737-900 (bright and with lots of overhead cabin space) to accommodate the additional load due to storm cancellation the day before. BUF and MDW do not have the best options for food but you can always find something ok. Don't count on much for breakfast at MSP if flying out early.","","","Economy","","10.0","5.0","3.0","2.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Edmund Lupkas","United States","2013-03-19","Traveling from MCO to BDL plane had a mechanical problem at MCO and we were forced into a delay of 4 hours. They gave every passenger a $200 voucher for the inconvenience. As usual fantastic crew and even provided us with free cocktails.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Narges Noori","United States","2015-06-22","I've been using Spirit for 2years because my husband lives in Chicago and I am a student in Minneapolis. At the beginning Spirit airlines had the best prices: $60 roundtrip and they were usually on time. For about 4 month their prices went up (more than other airlines). Worse than that is the fact they frequently cancel their flight with the excuse that the weather is not good but no other airlines cancel their flight! This is the last time I used them. I feel bad because I think they are assuming that the consumers are stupid. ","","Couple Leisure","Economy","Chicago to Minneapolis","1.0","1.0","3.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Carlos Monagas","United States","2015-06-22","This was supposed to be my wife's and I first family vacation with our two young sons. Because of the extra cost of two extra tickets my wife and I decided to shop for a deal and try and save as much money as possible on airfare. We found these tickets at about eighty dollars cheaper than those for American, and decided that saving was enough to get us to try this airline. I wish I had paid the extra money! What really got me angry enough to write a review, which I may have done twice in my life, is the fact that not only do they make you pay for luggage, but they make you do it each way! There's also the seating. We had one stop from Denver to the Dominican Republic, which meant we would ride a total of 4 aircrafts for the round trip. That means you have to pay for seating 4 times. Or risk it like the lady at the counter told us. She went on and on about how booked the flight was, and about how their system assigned random seating unless we pay for it, and about how she could do nothing if our two year old son got separated from us on the flight and that the only way to guarantee that wouldn't happen was to pay for it. So we did. The plane was half empty all for times. ","","FamilyLeisure","Economy","Denver to Santo Domingo via Fort Lauderdale","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Walker","United States","2011-06-30","Where do I start? I fly business to South Africa and SAA is the worst. The flight crew was horrible and on every leg you had to beg them for service. From JFK-JNB I sat next to a SAA rep who noticed my lack of attention from the flight crew. It gets worse. I tried to return early back to the USA and no one over the phone will help you in South Africa. I was told to go to the airport which I did for 8 hrs. I was finally put on a flight from JNB back to JFK about 30 mins before flight after waiting and being extorted to pay almost 700 in fees. Who can you complain to in JNB? No one was willing to help. I got my boarding pass then noticed I was given a coach seat. My bags were pulled from the plane as I refused to fly coach on nearly a $10k ticket. They put me on a flight for the next day (my original flight).","","","Business Class","","","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","T Smith","United Kingdom","2011-06-30","My 2 year old son and I flew SAA in April 2011 they put us on a flight that had no TV screens in the back of the seats! Therefore a nightmare to keep a 2year old in a seat and entertained! TV's in the aisles is for the 80's not for the millennium! I'm not impressed at all and didn't feel that the food was kid appropriate either. Without having PTV screens I would rather have flown via DOHA than pay for a direct flight from London-CPT without TV for a 2year old! Staff were poor and uninterested food tasteless. The entire journey left a bad taste in my mouth. SAA has definitely deteriorated!","","","Economy","","2.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Hollabaugh","United States","2013-03-12","March 8th our air travel with another carrier completely fell through (weather related issues). We went to the Southwest ticket counter to see if there was any possibility they could help us. Several different options were given even though we had a tight schedule and were looking to leave ASAP! Once aboard the flight the bins had great room (although some people really do push the size of their carry-on to ridiculous proportions). Seats were comfortable (even for my husband who has a bad leg) snacks were good and the inflight crew were great!","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Lee Ho Seok","United States","2013-03-06","CMH-MDW-LGA return. Definitely a value airline when the tickets are purchased well in advance at a cheap price. Southwest offers up to 2 free baggage check-ins and that definitely beats most other airlines who charge extra for checked-in baggage. You get a free drink and peanuts/pretzels so cannot complain. The real negative thing about WN may be its inability to accrue miles on major mileage systems. They have their own system but the benefits are quite limited even when you become the A-list. Another downside of WN may be its tight operation of aircraft's. As they operate on such a tight schedule one delay could trigger something like a domino effect. My final concern is about the seating order as somehow more and more people seems to be getting priority status so even a web check-in well in advance will barely get you in the A section. As a matter of fact I have been hearing that even with Early Bird Check-in purchase the seating order may turn out to be worse than you expected. Definitely something WN may have to work on.","","","Economy","","8.0","4.0","3.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Barbara Lewis","United States","2013-02-27","Our flight from San Jose to Phoenix was cancelled because the Portland flight had a light bulb go out and they took the plane that was designated for Phoenix. We had paid for early bird seating and had numbers A31 & 32 but were given numbers B21 & 22 and had to sit in the middle seats. It was a miserable flight!","","","Economy","","3.0","1.0","4.0","0.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Thong Moua","United States","2015-06-22","Spirit fare is cheaper than most airlines, but are the worse in customer services. It is better to pay a little more at different airline and have better service. On my last flight, when we arrived at the airport, the airline just canceled the flight saying it was a cancel in Chicago due to rain.  No other airlines had the delay. We had to book a different flight and lost 1 day and 1 night worth for hotel and car rental. Spirit does nothing to accommodate that. A little delay is fine and no airline is perfect. ","","FamilyLeisure","Economy","Minneapolis to Las Vegas","1.0","2.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Morrison","United States","2015-06-22","My recent trip was definitely one of the worst experiences I've had. Let's put aside the usual complaints, such as ""everything is extra"" (seats, bags, non-alcoholic drinks, etc.). Let's even put aside obfuscated surprises, such as the announcement at the gate that ""If you want to bring onboard a roller board bag, you need to pay $100 before we can let you on the airplane."" And let's put aside the fact that there was no inflight service unless you press the attendant button and specifically ask for it. All of the above has to do with the business model, and for some passengers, it may be okay. The basic problem that struck me on my connection through O'Hare was operational incompetence. For starters, the Spirit airlines connecting flights were not posted on the main electronic boards. The reason was that no one knew when the fights were going to leave, or from what gates. When I asked different gate attendants, I got different answers. The good news was that the Spirit Airlines announcement boards at individual gates did have destinations posted. That bad news was that these seemed to be irrelevant to actual flights departing from those gates. If you can imagine the chaos from what appeared to be a few hundred people packed into small gate areas awaiting multiple flights, all trying to figure out when their flight leaves and from what gates, then you get the picture. On my particular connecting flight, the ""Delay Story"" was that a single flight attendant was needed to complete the crew, and he/she would not arrive for an indeterminate (story kept changing) number of hours. I am back, safely at home after a return flight to BWI that was thankfully uneventful. This will be my last Spirit Airlines adventure - ever. If there was a rating that assigned negative stars, I would use it. But alas, I have to go with the format.","","Solo Leisure","Economy","BWI to Minneapolis via O'Hare","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Annelize Kidd","United Kingdom","2011-06-29","We flew to JHB Economy class overnight from LHR during Easter and had a superb experience. We liked the tasteful interior of the plane the multi-choice entertainment available on your own screen the air stewards' outfits and friendliness and the food much better than previous journeys to South Africa using KLM Air France or Emirates. The best part was we were upgraded to Business Class on our return journey -- what a wonderful experience that was for all of us lying flat down in bed overnight flying the length of Africa! I was probably the only one in Biz class taking pictures for keepsakes. Well done SAA and thank you!","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Palmer","United States","2013-02-22","Got stuck in Kansas City last night due to the storm and was the only flight out before Friday so I jumped on. Well even with the new seating line-up and a B assignment so I was able to snag an aisle seat it still was pretty unpleasant. Plane was full ran out of overhead bins people were grumpy seats seemed really tight and just overall was not a very good experience. I was willing to pay extra for ""business class"" but they were already taken. I might be in the minority however I will gladly pay a little more for an assigned seat plenty of overhead and a slightly less full flight on some of the other carriers that I fly on a weekly basis. This is not an airline for business travelers. Hopefully I won't be seeing myself on a SouthWest flight anytime soon.","","","Economy","","5.0","3.0","4.0","3.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Srinivasan","United States","2013-02-13","Several flights over the last couple of months the most recent which was DAL-STL-BWI-LIT-DAL. Online check-in and bag check has been painless crews have been friendly and occasionally even entertaining and all flights have either been on-time if not a little early. Flights have been on a variety of 737s (300 500 and 700 series) both with the new and old seats. All seats provide 32-33"" pitch and better legroom than most domestic carriers. However planes with the newer seats can be a little uncomfortable on the thighs after 3 hours or so beware on longer flights. Price of WiFi has recently been increased to $8 or $5 for streaming TV/movies only but you can access Southwest.com a shopping site and a flight tracker for free. Free soft drinks are provided along with either peanuts/pretzels and/or a bag of chips (only on longer flights). I paid for EarlyBird on some flights checked in exactly 24 hours before on others and forgot a couple of times and checked in a few hours after. Beware that if you either don't pay for EarlyBird or forget to check-in exactly 24 hours in advance you will end up in the mid-B group and you will have your carry-on checked as bin space runs out by that point. Also on the most recent DAL-STL leg I got stuck with a B boarding pass despite paying for EarlyBird. Otherwise no real problems at all.","","","Economy","","9.0","3.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Eric Schuchardt","United States","2013-02-04","Flew round-trip St Louis to Omaha. Both flights left on time and arrived even a little early. FAs were friendly and smiled. I checked in online 24 hours before and got a good boarding number both times. The planes were clean and the leather seats were comfortable. All in all Southwest is a good product.","","","Economy","","10.0","4.0","5.0","3.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amanda Frederick","United States","2015-06-21","Undependable, rude service. My last round trip one flight was delayed 7 hrs (weather delay which I know you can't control) the other 4hrs. The flight with 8 hr delay - myself and a few passengera went out to the desk because we could not rebook at gate which doesn't make sense. There was 15 to 20 people in line, and five behind counter and two standing infront. Four were helping the same customer, 2 were on their phones, and the last one was sitting on the luggage carousel. When I finally got to front I asked about re-booking, she informed me there were only 4 seats for following days flight. Told if I want to get where I'm going I should just be patient and wait. I smiled and walked away and ""patiently waited"". On my return flight, it was at 1.30pm, I started getting emails at 8am that it was going to be delayed and gate changed. I paid for seat and checked bag online in order to get through faster, but there was no bag drop line so had to wait in line for 40 minutes to get a tag for bag. When got to the counter I was told the flight was delayed again and L7 was the new gate. When arrived at airports both times after landing late, had to sit on runway for an hour to get a gate. I will never fly Spirit again.","","Solo Leisure","Economy","Boston to Chicago","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anna Dixon","United States","2015-06-20","Communication is non-existent. We got a text the morning of our flight out telling us that there was a 5 hour delay. Fortunately we looked online for other flights and discovered our flight was ontime - we never got another text, if we hadn't looked, we would have missed the flight. Got to the airport and after waiting awhile looked to see there was a 2 hour delay. OK, all airlines have delays now and then - no big deal. The customer service though was miserable, they never made any sort of announcement. It is important to note that the plane was about half empty. I assume that is because the text told everyone that it was delayed 6 hours. Family was meeting in Las Vegas, their flight was cancelled and Spirit would do nothing for them - would not even get them on a flight the next day. They requested a refund for the outgoing flight and without them asking Spirit refunded both flights and would not allow them to fly home either (even though that flight was not cancelled). It cost several hundred dollars to book on a different airline. This airline does nothing to help their customers when they cancel flights and they do it all the time.","","Couple Leisure","Economy","Denver to Las Vegas","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Jones","Namibia","2011-06-25","Flew Business Class from Windhoek-Johannesburg on their new Airbus A330. The interior looks and feels quite new and all works great. They have full lie down beds which we didn't use as the flight was only 2 hours. The seats are very comfortable though with various seating possibilities. Service and food was 10 out of 10 but I wouldn't expect any less for Business Class. Would love to fly on Business Class on the A330 again for a long haul flight and I can only recommend it.","","","Business Class","","9.0","","","","","","","1.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Sadiki","Australia","2011-06-08","JNB-PER. No PTV screen general screens provided but with poor resolution for screens. Service after dinner was very haphazard. Food choices were limited.","","","Economy","","3.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Hofmann","United States","2013-01-23","I question Southwest Airline's Earlybird Check-in. Today's flight from Ft. Myers Florida to Philadelphia PA Flight 1431. I had booked and purchased ""Earlybird"" check-in back on 8/22/12. I was given Boarding Pass #B- 4. I sat next to someone who did not have ""Earlybird Check-in and checked-in hours before the flight and was given Boarding Pass A-36. This is not the first time this has happened to me.","","","Economy","","7.0","0.0","0.0","0.0","","","","0.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Quei","United States","2013-01-10","SJC (San Jose CA) to SNA (Orange County CA) on Dec 31 2012 return Jan 2 2013. Both flights within 15 minutes of scheduled departure time. Orderly boarding gate agents professionally enforcing the A–B–C boarding-group sequence. Power outlets at the SNA gates seating areas! On-line check-in exactly 24 hours before both flights gave me an 'A' boarding group on both flights. Pilots and Flight Attendants announcements were a nice mix of professional and funny. Both flights were brief (less than 60 minutes in the air) but FA's still managed to give us a free drink and a peanut/pretzel snack. Two suitcases flew for free. To top things off these flights were by far the most economical option for this round-trip trek. For domestic direct flights Southwest continues to be my preferred carrier.","","","Economy","","10.0","3.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Xavier Sibaja","United States","2013-01-07","Dec 20 2012 Oakland to Los Angeles. Plane returned after 30 minutes in flight to departure airport due to a landing gear problem. When we got back to Oakland told 'this plane is going nowhere'. In 20 minutes we were placed in another plane. 35 minutes on and we had to return to Oakland. Returned to Oakland. I arrived to LA on a third plane missed my international flight and have to pay $414 US dollars to fly 2 days after my planned departure date. Give. a $100 voucher.","","","Economy","","","3.0","3.0","0.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Shahid Sandhu","United States","2015-06-20","I took the flight from Tampa to Houston on Sunday June 14. The flight was delayed for 4 hours without any valid reason. There was no one at the customer service counter who can give any proper update. Today is Friday June 19, 2015 and I am taking Spirit flight 314 from Houston to Tampa. This flight is supposed to leave at 4:31PM local time and the plane is at the gate but they just announced that flight will be delayed until 6:00PM - and this time the reason is there is no crew to fly this plane. They are waiting a flight from Los Angeles and that flight crew will fly this plane. I am a frequent traveller from Tampa to Houston and I can say the airfare is not cheap and then I have to pay $30 each way for a small carry on. I have learnt my lesson and I will recommend at my family and friends not to fly on Spirit Airlines.","","Business","Economy","Tampa to Houston","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tobas Grobe","Germany","2015-06-20","Cancelled flights (Houston-Detroit) for reportedly bad weather condition (no cancellation on Delta and American on the same route by the same time). Some customers had to stay for 2 days waiting for their flight. People left alone in their misery without help. The flight was actually good and the crew as well, although they had a 16 hours day behind. Due to the unreliability I will not pursue to take flight with Spirit. Whatever I heard from colleagues was similar stories. Rather rise the air fare a little bit but get your customers to their destinations. ","","Business","Economy","Houston to Detroit via Atlanta","2.0","5.0","4.0","4.0","","2.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amy Briggs","United States","2015-06-20","The beginning of this trip was great. My sister was getting married and the flights from DTW-Ft Lauderdale and Ft Lauderdale - Punta Cana were just fine. A week later when we were getting ready to head home we were forced to wait for over five hours in the airport only to learn that Spirit was not flying us home at this time. My newlywed sister was spilt from her new husband because they could get him on a flight out and told him if he didn't take it then he couldn't leave the country. After this Spirit said we would be flying out the next day but the night when we got the flight information my family of 8 and I were not on the list. After trying for hours to get ahold of customer service we were told the earliest they could get us home was Saturday and that was not a promise! We were left stranded in another country with no idea how to get home or how to talk any Spanish in order to figure out how to get home. As a family we had to buy tickets from a different airline to get home. Spirit would not transfer us to a different airline.  All I can say is awful!","","FamilyLeisure","Economy","Punta Cana to FLL","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Gavin Slater","United Kingdom","2011-06-03","Domestic flights JNB/CPT return. The connecting flight from Johannesburg to Cape Town after a long haul from Frankfurt was fine. As it was midday a hot meal was served and the staff were very friendly and responsive. Drinks were good. SAA has a well earned reputation for hospitality but I think this depends on the crew. On return check in staff very good and facilities at Cape Town International are excellent. Also snack and drinks served. Really no competition for their European counterparts on domestic flights - so much better.","","","Economy","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Levy","United States","2013-01-02","Flying home for the holidays Southwest cancelled my flight then offered to book me four days later. I had to book my own flight on a different airline to get in before the holidays. Southwest never notified me that my flight was cancelled? On the way back we were delayed 4 hours when Southwest decided to re-route our plane to another city. No explanation. The pilot actually made an announcement to clarify that it wasn't his fault.","","","Economy","","","3.0","4.0","2.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Keys","United States","2012-12-04","Recently flew from Dallas Love Field to Louisville Ky with multiple stops round-trip. All flights were on time with consistent inflight service. The boarding process was fair and orderly. I had an A boarding number on both flights while checking in exactly 24 hours before departure.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Edwards","United States","2015-06-20","Worst airline I have been on, and I have travelled throughout the US, Europe, Asia and even Africa. Spirit is the absolute worst! Booking was lengthy and not simple, had to sign up on their website to book anything! You have to pay them $10 if you do not bring your boarding pass printed, and they do not accept e-tickets! You have to pay $55 for any carry-on with wheels! Your have to pay $65 for 1 piece of checked luggage! You pay $100 dollars for checked luggage at the airport if you do not pay the $55 online! So in other words you don't save any money flying with the Spirit airlines, by the time you pay for a carry-on or any checked luggage! My flight was delayed twice, over 2 hours out of Las Vegas, and the Spirit employees couldn't care less! Was told that the delay was the result of their inability to find a pilot and crew for the plane, and it happens all of the time - that's what an employee openly told me and a group of passengers! When another passenger complained and said that she would never fly with Spirit again, a flight attendant told her ""that's what everyone says, we'll see you next week"".","","Solo Leisure","Economy","Las Vegas to Portland","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Brad Cairns","Canada","2015-06-20","I wish I would have read the reviews before I booked my flight. My review will be no different than all the rest. Its plain and simple, You get what you pay for. Spirit delayed my flight 3 times then out of the blue cancelled it. Left me high and dry in Dallas. The web site is awful to try and use, couldn't get anywhere on there and their call center had me on hold for 45 minutes. All in all my ""discount"" tickets cost me almost $1,500 now with additional hotel, food and missed work. The words never again come to mind.","","Solo Leisure","Economy","Dallas to Detroit","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Mark Roberts","United Kingdom","2011-05-29","CPT-JNB-LHR Business. Domestic lounge in CPT poor food and drink offers. Flights all running at least an hour late no information as to why or even boarding when it had started. CPT-JNB staff friendly and motivated but the cabin was unclean. Time consuming transfer Domestic to International at JNB. A346 to LHR was full food and wine selection very good well presented and the service pretty by interested crew not especially welcoming. Seat seemed to have a dip in the centre of the cushion when into flat bed leg space rather old fashioned seat.","","","Business Class","","4.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","K Franklin","Australia","2011-05-28","PER-JNB-PER many times and SAA mainly uses an A340-200 or A340-300 on this route. This means main screen movies rather than inseat screens with VOD. This week I had two bulkhead seats to myself at the front of economy. The TV above me was so washed out I couldn't see the movies but they were not the latest releases so I tried to sleep instead. The legroom for the bulkhead was less than many economy class cabins. The service was OK. Overall I think SAA is a good airline but not a great airline.","","","Economy","","7.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Pulliam","United States","2012-11-22","Reno - Vegas - Reno. As usual all went well and we were informed of any delays which were only 15 minutes or so. Good service on both flights. Crew were genuine and helpful. Ground staff pleasant and you still can't beat the two free checked bags. Southwest has a good product and will continue to get my business.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Larry Fingar","United States","2012-11-21","Flew from Albany NY to LAX via Chicago MDW and returned a week later. On time flights good service pleasant crews and no baggage problems on any of the 4 flights. Most of the cabin crews showed a refreshing sense of humor. Nice airline to fly. Flew ""Business Select"".","","","Economy","","10.0","4.0","5.0","3.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Young","United States","2015-06-20","I made sure I knew all of the baggage and seat costs, no problem. Checked in on line and boarding passes printed, reconfirmed departure literally minutes before and early arrival to baggage drop. The plane was the oldest I'd ever seen, flight was late to depart and our baggage took forever but we got in ok. The return flight on June 17th was an entirely different story. After following the same process as above, checking in and confirming the flight and arriving early, we were met by an agent who advised us our flight was canceled, and we would need to go to the end of a line of about 100 people. We waited in line for 4 hours, with no word on what or why this was happening, while one and sometimes two people at the counter tried to rebook flights and checked in another flight that also eventually cancelled. There were two ""supervisory"" looking gentlemen walking among the hundreds of irate customers who could not be more indifferent or condescending. We were told our contract stated they had 24 hours to accommodate us on a flight. It does nothing for customer relations to strand people in Denver airport with no transportation or hotel help. We realized we would not be traveling on Spirit and were actually happy to take another carrier. We were not accommodated within 24 hours. Our flight left the next day about 32 hours later. We had to pay for a shuttle to take us back to the airport the next day at an additional $95.00 and repurchase bag fees on United for $50.00. For the little I saved using Spirit, I should have booked Southwest (my usual carrier) or Frontier - or anyone else and paid more to save my time and sanity.","Boeing 737","Business","Economy","Denver to MSP","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Rurka","United States","2015-06-20","We were delayed leaving Mexico and missed our connector to NY. I am very aware that sometime this stuff happens but they said they couldn't get us out of Florida for 3 days. I booked them through a travel site because of timing and when we tried to get our tickets they charged us an additional $450 for checked luggage and carry-ons. Also charged me to sit next to my children because they don't guarantee seating. ","","FamilyLeisure","Business Class","Cancun to Fort Lauderdale","1.0","2.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Macaluso","United Kingdom","2011-05-26","LHR-CPT on A340-200. Seats rock hard the recline didn't work on my seat no PTV screens just one big screen for 40 people. Food tasteless and it was hard to get a drink when you wanted one.","","","Economy","","","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sitaraman Shiva","United States","2012-11-08","My latest roundtrip from SJC-PHX-SJC was as usual excellent. Flights left on time and arrived early. Customer service on the ground and onboard was excellent with pleasant staff. Checked in bags free for the first two on this airline arrived intact and quickly. A superb experience when compared with the so-called full service domestic carriers within the US.","","","Economy","","10.0","5.0","5.0","0.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Manning","United States","2012-11-08","ORF-MDW. 737-700 was clean and nice. Snacks served the seats were comfortable leather and FA's were attentive and helpful. Departed and landed on time. Only complaint: With the open seating my mother and I were put in boarding group B31-60 and couldn't sit together.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Isabel Narvaez-Villa","United States","2015-06-20","This was my first time using this airline and trust and believe me when I say never again. Arrived at Tampa International for my 10.30am flight, was delayed to 11.30am. Then it was delayed at 12 and 2pm and finally at 4 pm we board the plane. We are almost getting to Chicago, when the plane is diverted to Detroit, keep in mind we had a connecting flight to Vegas in Chicago. We sat on the tarmac for 90 mins for refueling, we were not allowed off the plane. The plane finally arrives in Chicago at 9pm. Now our connecting flight is delayed. Needless to say we arrived the following morning. ","Airbus","Couple Leisure","Economy","Tampa to Las Vegas via Chicago","1.0","1.0","3.0","","","3.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Edwin Donis","United States","2015-06-20","The same departure day we were told the air line was behind the schedule, about an hour really. They have very uncomfortable seats, what we found out is that we did not save much; it is not convenient to fly with them in all aspects. I will never recommend them unless there is an emergency and there are no more choices. ","","FamilyLeisure","Economy","Los Angeles to Guatemala via Florida","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Klug","Germany","2011-05-21","JNB-FRA. Nice lounge in JNB. Very good meal quality and service. Exceptional staff in my opinion. They were always trying to provide attentive and personal service. Would choose SAA again.","","","Business Class","","8.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Gary Rumbold","United Kingdom","2011-05-19","LHR-JNB return. Won't comment on delays or economy class space as all much of a muchness whoever you travel with. I found cabin crew to be uninterested in passengers and apart from serving the meals service non existent. Saw a number of people press the button and were not attended. When looking at the route map on the IFE I dont want to spend 4 in every 5 minutes being forced to look at leg exercises.","","","Economy","","4.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Hayes","United States","2012-11-05","My husband and I flew from Las Vegas to Baltimore return. The seats are small and extremely uncomfortable no elbow room. The seat cushions were thin and caused tail bone pain. We will never fly Southwest again for a flight longer than 1.5 hours. Clearly passenger comfort even on a flight of almost 5 hours is not a priority to Southwest.","","","Economy","","","1.0","4.0","2.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Kovalck","United States","2012-11-03","Flew non-stop from Hartford to Las Vegas and back. Flights were delayed and overbooked. No meal service available food consisted of an assortment of mini ritz peanuts etc. Beverage menu was good.","","","Economy","","2.0","2.0","4.0","1.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Pulliam","United States","2012-11-01","RNO-DEN-RNO. All went well. On time except for return flight in which they held the plane 15 minutes for some connecting passengers that were on their way. We were kept informed. Crew were pleasant on all flights. The captain stood by the exit and said his thank you as we all exited. Baggage arrived safely except mine was covered in snow in Denver.","","","Economy","","10.0","4.0","5.0","5.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cheng Yang","United States","2015-06-20","June 19 2015 is my first time to take my wife to Yellowstone. We planned this for several weeks and design a very detailed route for our trip. We estimated everything except the horrible flight - the Spirit. We reached at 4 pm, 90 mins before set off and we been told delay right after checking in. The time move to 8:00 PM and nobody explain why. After 3 hours waiting we found departure time changed to 12:00pm and no one even told us! We asked the clerks and they just said they dont know with fake smile. We kept waiting until 11:00pm and been told by other passenger that the flight was cancelled! None of the Spirit clerks told us this! One old clerk just told us to refund or rebook at 1st floor and refused to tell me any further details. We reached the 1st floor and spent about 2 hours got refund and took my luggage out. Of course, refund was just about what you paid for the tickets. They didn't care about screwing my planned trip. The losses of the reservation of hotel in the Yellowstone , the renting car and the time I spent on airport and preparation of the trip. Simply to say, no Spirit anymore. again!","A320","Couple Leisure","Economy","Houston to DEN via Denver","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Melissa Daniel","United States","2015-06-19","I write this as I sit on the tarmac in Houston 3 hours after we should have left. I understand delays, no problem. However the disorganized operation is hard to ignore. Getting answers like, ""the plane will board once the arriving plane is empty"" or ""we'll take off as soon as they finish fueling"" are a little frustrating. After sitting on the Tarmac for about 45 minutes I asked for water and was told the would charge me in flight for my water. I questioned that they charged for water and was told ""Spirit Airline charges for everything"". Never again.","","Solo Leisure","Economy","Houston to Cancan","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Karl Mueller","United States","2015-06-19","My wife and I were to leave Denver at 11.30pm on our way to a wedding in Mrytle Beach. Our flight was delayed by 3 hours, we were told it was due to weather come to find out the plane had to stop short of Denver to take on Fuel. We missed our connecting flight the next day and had to stay in Ft Lauderdale airport for 14 hours. When asked what they were going to do about it the agent stated (We are not required to do anything if the flight is delayed due to weather). I find it hard to believe that out of all the flights into Denver that night that Spirit was the only delay as it showed on the airport Departure/arrival board. This is how they treat customers by lying to them. ","","Couple Leisure","Economy","Denver to Mrytle Beach via Ft Lauderdale ","1.0","1.0","2.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Francois Koenig","South Africa","2011-05-18","CPT-Nelspruit . Check in agent very friendly. Through security in no time. BA-146 was very comfortable. 2 flight attendants smiling and professional. Meal was choice of smoked chicken or beef salad - the freshest salad ever eaten aboard. Free booze 2 x drinks run dessert etc. Pleasant 2hr flight.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Hoppin","United States","2012-10-29","BWI-DFW-BWI in Big Front Seats. Had misgivings about flying Spirit but decided to give them a chance due to perfect non-stop flight schedule for my meetings and cost savings (Spirit was half the price even after paying extra fees to carry-on bag and Big Front Seat equivalent to a standard US domestic first class seat). Pleasantly surprised: reasonably orderly boarding experience new airplane clean cabin professional crew and on-time flights both ways. Would fly them again.","","","","","9.0","5.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Gene Moyer","United States","2012-10-29","Concerns my wife who flew from Minneapolis with a connecting flight in St. Louis. Final destination Kansas City. Plane left Mpls on time arrived in St. Louis 30 minutes late but were assured connecting flights would hold. Upon arrival the flight left for St. Louis about 10 minutes before the arrival of my wife's flight. There were 18 people on the Mpls flight headed for KC. So presumably the flight to KC had 18 empty seats. Next flight left approximately two hours later. Upon arrival in St. Louis there was no one at the desk they had to hunt down an SW employee to find out what was going on.","","","Economy","","","3.0","2.0","2.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Derek Salter","South Africa","2012-10-29","San Diego to San Francisco. Just how a budget airline should operate. No frills but easy check in comfortable seats clean plane on time departure and a sensible boarding system. Never used before but very impressed and all for just $50.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Richard Meyer","United States","2015-06-19","My wife and I were scheduled to fly from Detroit to La Guardai at 6.15 am on Sunday June 14th. We were on flight 316. At boarding time we were notified there would be a 30 minute delay because there was no first officer. Then there was a delay until 7 am. That was followed with delays until 8, 9 and 10 am. finally, they notified us that the flight was cancelled and that we should go down to their rebooking line. (The fact that they even have a re-booking line should have been a warning). The line was several hours long. By the time I reached the agent the soonest they said that they could re-book us was 2:45 pm the next day. They were not even going to provide a hotel or food vouchers until we complained because we live only 50 miles from the airport. The customer service we received was the worst that I have experienced. They kept us in the dark the entire time as to what really was going on. While sitting in the airport I could see on the departure board that several spirit flights had been cancelled. I will never use this airline again. ","","Couple Leisure","Economy","DTW to LGA","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kevin Bowen","United States","2015-06-19","Our flight was delayed nearly 6 hours before it was finally cancelled. The reason it was cancelled was because there weren't enough personnel (flight attendants, pilots) to fly the plane that also wasn't available for use. Spirit Airline's definitely knew this information at the start of the day yet chose to elude their customers that everything was on schedule and that a plane was ""on it's way from Chicago"" (for over 5 hours). After the flight was cancelled, all of the passengers were required to wait in a line where the Spirit Airlines staff seemed to be taking pleasure in the fact that many vacations, plans, etc. were ruined because of the horrible logistical planning on your part. Hotel vouchers, meal vouchers, flights made via other airlines were not provided after this error. Personally, I was so fed up with Spirit's horrible customer service that I opted for a refund and ended up renting a car to drive 14-hours overnight to make it back to Chicago in time for work the next day. Even though it cost me more money and time to drive a car then to fly with Spirit, it was the only option that I was given that didn't result in me missing 2 days of work or more. I will never fly with Spirit Airlines again.","","Solo Leisure","Economy","Denver to Chicago","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mark Folchert","United States","2015-06-19","When Leaving St Thomas we had to fly to Fort Lauderdale Florida to connect with a flight to DFW. First we were told we would be leaving 20 min late from 3.30 to 3.50 due to mechanical issue then about an hr after that they delayed us 4 more hrs for the same issue then an 1 hr later after that we were told the plane was on approach, surprised to hear that so now it was an hr and 15 min that from the original time promised. After fumbling around the cockpit for another 30 min after boarding and sitting on an empty runway we are told we are wait for 2 aircrafts to land. No one landed the on the runway. We take off finally after sitting there for another 20 min on the runway. We land in Fort Lauderdale and our connecting flight from there left 18 mins before we landed. This left us high and dry. Spirit gave us an 'I really don't care attitude' when they came back with no real solution except for a flight out the next day that went to several stops up to Detroit, Chicago and then finally to Dallas 7 hrs later. It would have left at 12 noon and landed in Dallas after 11pm. We had to pay $450 for 2 tickets on American which worked flawlessly.","","Couple Leisure","","St Thomas to Fort Lauderdale via DFW","1.0","1.0","3.0","1.0","1.0","4.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","David Dun","Australia","2011-05-14","Shocking A343 aircraft being used between Perth and Johannesburg - all signs are in Spanish and English. Broke down on take-off from JNB resulting in 3.5 hr delay with no disembarkation allowed. Very poor space between seats. Poor and limited entertainment system.","","","Economy","","3.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Thomas Echter","Germany","2011-05-11","Munich to Jo'burg. Friendly check-in small welcome gifts for the night. Good entertainment food and wine. Water at a bar to take whenever you want. Very friendly stewardess.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Cochran","United States","2012-10-23","Connecting flight from Indianapolis to Austin. No choice but to fly. Got to Dallas and have been stuck on the tarmac for over 2 hours and counting. I could have driven from Dallas to Austin. The car is faster less hassle and more reliable for these trips. I have to travel back to Dallas tomorrow and you can bet it will be on 4 wheels!","","","Economy","","6.0","3.0","3.0","0.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Quei","United States","2012-10-22","San Jose CA [SJC] to Seattle WA [SEA] on 10/10/12 returning on 10/14/12. Flight time is only 1:45 and maybe this is why I didn't mind having no video or audio entertainment there was WiFi access available for purchase. First time dealing with their reservations system via phone and the process of re-booking was quick clear and painless. Flights were on time cabin crew friendly and efficient soft drink peanuts and cheese crackers were free and my checked bag was free. I look forward to flying with them again for the holidays in December.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Malinoski","United States","2012-09-16","Most recently I flew round trip from Bradley in Hartford CT to BWI. Southwest is definitely a mixed bag. I guess if you have a small barking dog it's great for you. Unfortunately if you are stuck on the plane in the vicinity of this yapping dog which yapped incessantly for the entire flight it's not so great. If you were lucky enough to get an ""A"" ticket that's wonderful but if you end up with ""C"" like I did that means you are forced to fend for yourself to try and find space in the overstuffed overhead bins. Since I don't check baggage and can never seem to be lucky enough to get an ""A"" ticket I'll only fly Southwest out of sheer necessity. It's always a free-for-all stampede of confusion-in this case the flight was overbooked so you've got people milling about unsure what's up. The space for standing in line for the flight is ludicrous since the line is largely ignored by most-like standing in line at the movie theatre for tickets-all of a sudden people just happen to show up to join their party and cut in front of you without an excuse me or any kind of courtesy whatsoever. Flying on Southwest is like getting on a bus-no assigned seats. You definitely feel like part of the herd only difference is you do get a couple of packages of peanuts and a cold drink from a smiling flight attendant.","","","Economy","","4.0","3.0","3.0","3.0","","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amanda Martin","United States","2015-06-19","I was suppose to fly out of Houston at 9.05pm and still am still waiting to take off. The flight was delayed for 2 hours without any notification and no reason. Once we boarded the plane we were sitting for an hour before we were notified that we would not be able to land in San Diego due to a curfew. This airline is unreliable. This is my first and last time I will be flying with them.","","Solo Leisure","Economy","Houston to San Diego via plane","1.0","2.0","2.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Brown","United States","2015-06-19","No value. $35 for carry on. No leg room (I am 5'4""). No wifi. No food/drinks for 3hr+ flight. Never again!","","Solo Leisure","Economy","Houston to Lax","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Divya Sitaraman","United States","2015-06-19","We were scheduled to depart from Chicago at 10.44 am for San Diego and we were notified of a delay. The flight had been delayed for 2 hours. As we changed our travel plans we got a message that the flight was now only delayed by an hour we rushed to the airport to realise that the flight was now scheduled for 1.30pm (3 hour delay). The gate was changed 4 times and the mayhem that ensued was not managed at all. The ground staff was unhelpful and extremely disrespectful. We spent the extra $35 on big room seats and that was a saving grace. Honestly, if you value your time and want to be treated with some decency while travelling avoid Spirit.","A219","Couple Leisure","","ord to san","1.0","4.0","2.0","","","1.0","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","B Whittingham","Australia","2011-05-11","PER-JNB. After initially booked to fly on a Friday night they cancelled Friday night flights. The aircraft was an old A340 economy class had no seat back entertainment and movies had to be viewed on screens at the front of the cabin. Only one of the screens worked and service after the meal was non existent.","","","Economy","","1.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Simon Smith","United Kingdom","2011-05-07","LHR-JNB-LLW return. Really impressed. Economy cabin compares very favourably to British Airways good seat width and leg room and the food was perfectly adequate. Return flight from JNB on a 2 day old A340. Short flights to Lilongwe were fine. All flights were more or less on time and crew professional.","","","Economy","","8.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Bryan Duggan","United Kingdom","2011-05-07","LHR to Jo'burg and back. Both trips had exceptional cabin service in Business Class and good food and wine. Seat allows a full flat bed and almost any other combination of seat shape you would like. Curiously the bed in the older airbus outbound seemed slightly more comfortable than in the new plane on the return trip. Businesselounges good if a little crowded at Jo'burg but the additional arrivals side lounge at Heathrow was small but very nice with good quality showers available. Highly recommended.","","","Business Class","","10.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","A Cotrim","Portugal","2011-04-24","JNB-MPM return. EMB190 (LAM) and A319 (SAA). In first flight was a LAM (Linhas Aéreas de Moçambique) a codeshare SAA/. The plane was new staff was very kindly. The food was good (snack). SAA flight the A319 was new too. Very good the colors of the interior of the plane. The crew was Kindly too.","","","Economy","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","John Farrell","United States","2012-09-16","I travel from the Washington area to Denver several times a year. Previously I used United but I am increasingly using Southwest. The flights are cheaper and the quality of service is higher. My only complaint about Southwest is that the seat could have used a little more padding. I realize delays due to weather or other problems occur but United lies about the cause.","","","Economy","","9.0","3.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Quei","United States","2012-09-16","Flew round-trip SJC-LAS-SJC outbound on Sep 11 (flight 328) returning on Sep 14 (flight 259). The outbound flight was delayed 4 hours. Initially we had to wait for a couple of hours due to bad weather in LAS. That issue is not the airline's responsibility of course. However after we were told that LAS airport was open again we were delayed by about an hour because staff were not able to match the people on board with their passenger manifest. Cabin crew went through the cabin 3 times counting the number of passengers. A ground staff member went through the plane and checked our ID's one by one. Passengers were getting irritated as the clock ticked. Eventually they figured out that 1) a passenger made it into the plane without turning in a boarding pass and 2) a passenger was now without ID because the ground person checking the ID's left the aircraft with the ID and did not return it to the passenger. / Overall I think it was ""nicely done under the circumstances"" but the ground/gate agent(s) made things harder for the passengers and the cabin crew. The return flight from LAS to SJC was uneventful. The airfare was substantially cheaper than their competition and service was nice once we got airborne. I still recommend SWA to my friends and relatives for short non-stop trips.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Chung","United States","2012-09-10","LAX-OAK on a 737-300. Even though the flight was under an hour they gave us a free soft drink as well as a snack. Flight attendants good. Got good value for money flights very cheap and bags were free.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sam Nemetz","United States","2015-06-19","Well first they took off an hour late, and they didn't tell us why. We finally landed and we've been sitting here for an hour waiting for a gate to open. Also, they have no wifi, the seats are very uncomfortable, and the food and drinks are so expensive. M&M's alone are $4 and 1 bag of nuts and 2 beers are $15. Don't you think that's a little ridiculous. I'm currently writing this while still on the plane that I've been on for 3 and a half hours that should have been about 2.","","FamilyLeisure","Economy","Chicago O'Hare to Houston ","2.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tatyana Bronzova","United States","2015-06-18","Our flight was supposed to be at 7pm, then they delayed it until 10pm, then at 10pm they announced that the flight was cancelled. They also cancelled another flight and everyone had to wait to rebook or get a refund. We had to stay in line for over 2 hours, to finally find out that they could only rebook for the next day at 8pm. The staff did not seem to care at all.","","Couple Leisure","Economy","BWI to Las Vegas","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jonathan Christman","United States","2015-06-18","Initial flight from DFW to Baltimore was smooth and we even arrived early. However this return flight has been horrible. The past 2 days the flight from Baltimore to DFW has been cancelled due to lost pilots or no flight attendants. This third day the same issue is occuring where they cant find a pilot. The airlines management needs a total rework. You can tell their representatives are not being informed and their staff are not professional. The initial flight time was at 8 am. They wait until 12pm to cancel the flight. I would never recommend Spirit. ","","FamilyLeisure","Economy","Baltimore to Dallas-Fort Worth","1.0","2.0","2.0","","","1.0","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Johnson","United Kingdom","2011-04-20","London Heathrow to Cape Town - travelled this route a few years a go on A340-600 which was new at the time clean and the IFE system was good. However SAA are now using an old A340-200 which is cramped hard seats with no IFE system in the back of the seat. This is very poor for an expensive airline. The food was appalling only served 1 drink on 11 hour flight.","","","Economy","","1.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Goebel","Germany","2011-04-17","Business class return flight from Frankfurt to Johannesburg. The distance between seats is good and seat can be changed to a flat bed. The quality of the blankets is also good. However the entertainment programme is rather poor (choice of movies size of video screen) and the food and friendliness of staff leave a lot room for improvement.","","","Business Class","","3.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","E Rodriguez","Canada","2011-04-16","IAD to Joburg and back to Dakar. Time savings because of the route is unbeatable and the wine selection is excellent. Everything else is very mediocre for an airline that charges that much for its business class tickets. The service is very average. The flat bed is okay but it is not a brand-new seat and no privacy. Food is just okay. SAA needs to improve its reservation/ticket service which seems outdated.","","","Business Class","","4.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Jay Denbakker","South Africa","2011-04-14","CPT-JNB-HKG return A340-600. Ground staff efficient and friendly in CPT less so in JNB but not enough to spoil our day. Air crew on all flights professional and efficient. Requested veg meal for our daughter - was onboard for all our flights. All meals were smallish portions of food (Qatar Airways is way better) not the greatest quality but edible. Decent wine selection Moet highly welcome! Did not try the full dinner service on return midnight flight - we had eaten at our hotel earlier so can't comment on it. We found they leave the breakfast service quite late so a bit of a rush trying to get through service and tidy cabin for landing. Duvets are a nice touch flat bed comfortable. Choice of entertainment not as wide as some other airlines but due to it being a mostly night flight and we slept most of the time not an inconvenience. We would use SAA again if the price was competitive. Good timetable for this flight - time change seems to have minimal effect on one's perception of night and day.","","","Business Class","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","James Williamson","United Kingdom","2012-09-10","Flew SW from Denver to Philadelphia on 7 September. Flight was delayed by an hour due to weather in the Philadelphia area but we were kept informed of changes which was good. Boarding was nowhere near as stressful as I imagined (compared to the UK low cost carriers) and managed to get a window seat. Seats are very comfortable with adequate legroom certainly as much as any other airline in economy. Crew were very friendly and attentive throughout the flight. Free soft drinks and as many snacks as you wanted were given out though no IFE. This flight had WI-FI which was good. Overall a pretty good flight which I would happily do again.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Rhead","United Kingdom","2012-09-06","I flew with them last month between Las Vegas and Orange County. I have to say for a budget airline they include hold bags in their ticket price a free non-alcoholic beverage and a bag of peanuts that's more our European equivalents offer. A very comfortable leather seat with generous leg room and nice flight attendants. Checking in at the airport without my confirmation number to hand was easier than I first thought. The check in agent picked up on the fact I was not a non U.S citizen and checked us in.","","","Economy","","10.0","4.0","4.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Beverley Ortman","United States","2015-06-18","This flight was cancelled at the very last minute because of lack of staffing. The customer service is terrible. We all had to wait in line to find alternative transportation. This took me from 9.40pm until 4.30am. This is unacceptable! No hotel vouchers were offered, and only a $7.00 food voucher. An insult! $50 toward my next ticket was also applied to my account. It will not be used, as I will not use this airline again. I had to wait until 2.20pm the next afternoon to get a flight out. This was to Dallas, where I had a three hour layover, and arrived in Detroit at 12.40am. A full 24 hour delay with no hotel voucher. Would not recommend this airline to anyone.","","Solo Leisure","Business Class","Denver to Detroit via non stop","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nicole Pyle","United States","2015-06-18","The day started early but great. The whole family was going to Cancun. The fun stopped very early at the Airport with a gate change that soon lead to flight delay. Setting with a family of 8 we held our own and was excited to hear the crew had arrived to check the plane. An hour and a half goes by and still no word. People around us also started wondering, then we hear another announcement that the crew has arrived and are checking the plane. This leads to another hour delay until it was announced that the flight was canceled. When I asked why, I was told the crew never showed up. We rushed to gate to get a refund and change airlines. That was a whole other problem of an unorganized department of Spirit. They had police waiting because they knew flight was going to be cancelled and people were going to be upset. I saw trash outside where it had been dumped by ground crew and our luggage was never placed onto the plane, but was left out in the rain. Never saw one ground crew or the inside of the plane","","FamilyLeisure","Economy","Dallas to Cancun","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Derric Hicks","United States","2015-06-18","Last flight with Spirit. Pitiful experience. Our family of 6 purchased our tickets in Dec. for our trip to MX this week. On the day of travel, just as we were heading out of the door, Spirit notified me by email our flight was delayed. Then a couple of hours later, another delay. So I decided to call Spirit to find out what was going on. After 1.5 hour hold on the phone I was finally able to speak to a human. The supervisor I spoke with explained that our flight was not delayed but cancelled, due to unforeseen weather. I immediately jumped on DFW airport website to see if other flights were being delayed or cancelled as it was partly cloudy in DFW. The supervisor then tells me that the next available flight he can move us to is on Friday the 19th and all Spirit can do is offer us a refund or move our flight to Friday, with no solution for the condo's we have paid for starting the 16th. I don't feel that Spirit was honest about the flight cancellation. Spirit's uncaring and unwavering position is totally unacceptable, which is the reason we will not spend our hard-earned money with this airline again.","","FamilyLeisure","Economy","DFW to Mexico","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Pete Naylor","United Kingdom","2011-04-07","LHR-JNB-LHR. Excellent service on both flights. Food and drink good. Clean and comfortable aircraft. Check in a breeze at both airports. Only minor problem IFE had to be reset a couple of times. Far better experience than BA.","","","Economy","","10.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Norton","Australia","2011-04-04","Absolute disappointment of service and aircraft being run between Perth and Johannesburg. This is now an old Iberia plane being used on this popular route? Even the staff do not appreciate all it's problems. Incorrect head sets that do not fit this airline were given to us. Service after dinner is non existent? Same plane on return trip. No music channels for entire flight only movie channel 1 worked and the movie had a consistent horizontal and vertical line through it for entire movie on remote screens - which you can hardly see when lights are on or off. I have used this airline now 8 or 9 times in the last 17 years and seen it deteriorate to pathetic. Qantas need to set better standards than this to code share with this airline and aircraft?","","","Economy","","2.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","S Lindsay","United Kingdom","2011-03-15","LHR-CPT business class return. The old A340-200 but service and professionalism of the FA's could not have been better. Food was excellent and the wines. Lie-flat bed was comfortable but use your duvet to lie on and ask for a blanket - makes a huge difference ! Overall both flights were very enjoyable and would certainly fly SAA again.","","","Business Class","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Christopher Lucas","United States","2012-09-06","I flew from Boston to Baltimore on Aug 28 aboard a 737-700. Great experience all around. All staff friendly and helpful. Plane was clean seats in good shape. Very comfortable seats. All pax had arrived at the gate early so we boarded and pushed back almost 15 minutes early so of course we arrived early. Short easy flight but they still offered complementary peanuts and soda water or juice. This plane was Row 44 WiFi equipped so it was available for $5. I didn't try it because it was just a 55 minute flight. I had a great experience with Southwest no hesitation to fly them again.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Manning","United States","2012-09-03","ORF-CLE with a stopover at Chicago Midway. On the first leg of the journey it was a Boeing 737-700 and the flight attendants were fun to be around. Leather seats were nice and comfy and the drinks were good. They even gave out complimentary bags of peanuts which most airlines don't do any more. On the flight to Cleveland it was a 737-300 which was older but nice we got peanuts again.","","","Economy","","10.0","5.0","4.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Andy Miller","United States","2015-06-17","I read past reviews and learned that you need to read their guidelines in advance. I avoided the $100 fee to check in at the gate but still had to pay somewhere between $40 - $50 just for a seat and a carry on bag. Simply getting a seat is extra - this was still OK for me, the total price was still cheap considering I booked the flight a couple days before it left. After reading the reviews I was fully anticipating a 1.5 hour delay, or more. Somehow a miracle occurred and our flight left only 20 minutes late - and we made up those 20 minutes on the flight back. However, flying out of LAX I looked at every other scheduled departures for Spirit and all of them were delayed by at least 2hours. I truly believe that people only complain when things go wrong - I thought maybe this airlines bad reviews are simply because those who get to where they're going with no hiccups never bother writing reviews. With that in mind I had every intention of writing a review, no matter how good or bad the flight went. My flight was good, but the fact that all other flights were delayed by that much scares me. I overheard some of their announcements on further delays, and no explanation was given. I'm not going to fly Spirit again purely for that reason. You know something's wrong when an airline can scare away a traveler for reasons that didn't affect their own flight.","","Solo Leisure","Economy","LAX to MSP","6.0","2.0","3.0","1.0","1.0","3.0","1.0","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dennis Moore","United States","2015-06-17","Flight to Detroit on June 12th with no problem, except for weather delays and the gate changed three times before we left. My return flight, different story - I drove 2 hours to return to Detroit to get a nonstop flight to Houston at 7:30 a.m. Flight kept getting delayed due to no flight attendants. 4 hours later, they cancelled the flight due to the same reason. Sent us to the desk at baggage claim area where there was no organization. All the clerk would do was schedule me a flight out the next afternoon, I told her this was not good enough as I needed to be back in Houston. I asked to be booked on another airline but was told this was not an option as they have seats available on their airline. She said all she could do was to give me a refund of this flight and 3 $7.00 meal tickets and I could go upstairs and find another airline to fly on. Very unprofessional and no courtesy at all. After spending 18 hours in the Detroit airport, I finally got home on another airline. I do not recommend this airline.","","FamilyLeisure","Economy","Detroit to Houston","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joe L. Watlington","United States","2015-06-17","Their customer support is horrible, very unfriendly, and cancel flights at the drop of a hat when all other airlines are still flying. My girlfriend and I had been planning a trip to Cabo San Lucas for 5 months and were supposed to be meeting about 15 other friends there in June 2015. We arrived at the Bush Intercontinental Airport in Houston, Texas at 6 am. Our flight didnt leave until 10.35 am. We had been on their website constantly checking our flight status to make sure it was going to be ontime, which it was up until about 30 mins before our flight. Then for no reason at all, it was cancelled. They said due to bad weather, but when questioned about why they arent flying, but all other airlines in the airport are flying, they couldnt give a direct answer. Spend the little extra to get yourself and your family on a reputable airline.","","Couple Leisure","Economy","Houston to Cabo San Lucas","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C Yeaman","United Kingdom","2011-03-09","LHR-CPT-LHR in business. The service was exceptionally bad. IFE very old the loop system meaning we had to wait until the film we wanted to watch had finished before we could view it. SAA say the seats are 180 degrees flat but that is not the case . The flight back wasn't much better and aircraft was older. The only good point was the quality of wine but otherwise very disappointing.","","","Business Class","","2.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","D Conway","United Kingdom","2011-03-03","I've travelled with SAA for 10 years the service is still okay but it is getting increasingly patchy - the price is still at the upper end of the range. The current A340's used for the Cape Town route are a bit dated and seats were fairly uncomfortable (no seat back entertainment systems). The food is generally better (although the outward flight ran out of wine fairly soon after service). The staff are so so - some crew are good others fairly indifferent. On the overnight flight there was a noticeable tendency of individual crew members taking 20+ minutes to change and put on make-up etc in the bathrooms - which is a bit of a cheek! I wouldn't rule out flying with SAA but it's not what it used to be.","","","Economy","","6.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Martyn Green","United Kingdom","2011-03-01","LHR-JNB return. I did quite a lot of research before booking these flights checking seat configurations were 2-4-2 and even calling SAA to double check that I could pre reserve seats. After booking I was able to reserve seats on both legs the staff at London reservations were polite and very helpful allocating our preferred seats and even sending a revised itinerary with our seat numbers confirmed. However on checking in we found we had no seats reserved though fortunately we did manage to get window and aisle for the outward leg. I spoke to the service desk at Heathrow to check our seats for the return would still be ok and was assured they would be. On checking in at JNB for our return we were allocated middle row seats when I pointed out that we had reserved seats the clerk showed no interest at all. He told us the flight was full and there were no other seats available however when we boarded the plane we found that there were plenty of empty seats in fact the row in front of us had just one person to 4 seats. The dishonesty and lack of customer care is just staggering.","","","Economy","","1.0","","","","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Flores","United States","2012-09-03","I have been on 6 flights in two days and all flights have been top notch. Take off on time arrive early. Boarding fast and hassle free. The gate staff are nice as are flight crew. I am really impressed and highly recommend SWA.","","","Economy","","10.0","4.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Phil McConnell","Australia","2012-08-19","LAX-MDW-IAD-TUC-LAX. First the bad - 4 hour delay at Midway and only found out about it after peering into gate agents screen. Line-up by numbers worked well and even with a C 10 we managed to get a window seat (at the back). Snacks quite good and booze cheap. On the 4 hour delay flight (to IAD) there were only around 20 of us left and FA's did their level best to help us all out and make us comfortable. I think they were on the 12th hour of a long day. Better than most US domestics in my opinion.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S King","Brazil","2012-08-16","ONT-OAK and later SMF-ONT. For the first flight we booked a 2-3 weeks in advance (unfortunately just as fares jumped as seemed to occur every few days) and paid the $10 ""Early Bird"" fee but still had numbers in the low 40s. So no chance of bulkhead or emergency row. Did better on the second flight and managed to get first row bulkhead seats. Free drinks but only a cup (you don't get the can). Flights were pretty much on time.","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Hovious","United States","2015-06-17","This is the second time we have flown Spirit and it will be the last! We were notified by email on the afternoon of our departure that our flight would leave two hours later than expected. Therefore my husband and I decided not to rush and left for the airport a little later that we would have if our flight was going to be on time. About half way to the airport, we get another email now saying the flight had been moved up again and would be leaving in 1.5 hours. We hurried to the airport, paid extra for valet parking so that we would not miss our flight. Then we were all packed and ready to return home to Chicago and we received an email saying our flight was delayed. Then we got another email saying our flight back to Chicago was cancelled! My husband called Spirit and was on hold for 1 hour and 10 minutes only to be told that Spirit could not get us to Chicago until Friday and this was Monday evening! We were told to go to the airport and talk to them which we did at 10.00 am this morning only to find out that there are no Spirit employees even at the airport until 4.00 p.m. and there were not even any kiosk signs for Spirit. It was if they didn't even exist. We then had to pay over $1000 to fly home on Alaska because we have jobs and could not wait another 4 days to get home. I will never fly this airline again. They are rude, unprofessional and furthermore, after you pay for everything a la carte, you could fly a reputable airline for the same price or less.","","Couple Leisure","Economy","Chicago to Portland","2.0","3.0","2.0","","","2.0","1.0","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Teri Hake","United States","2015-06-17","Worst flight experience. Arrived at 6.00am for a 7.15am Spirit flight to San Diego. At 6.25am they announced the flight was delayed until 10am. Then 11.25, then 12.20, then 3.30pm, then 5.40pm then cancelled. We rebooked on a 6.40pm flight to Las Vegas. It was delayed until 8.00, 8.40,9.05, then 10.45pm. It was finally cancelled. We all ran to the ticket counter for refunds and info. Its 11.24pm and there is over 50 people in line still waiting. Spirit gets a F+ for lying to us and a total lack of communication. The gate agents even disappeared for a long time. ","","FamilyLeisure","Economy","Denver to Las vegas","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Juliana Gatt-Eichwald","United States","2015-06-17","I flew with my husband to Fort Lauderdale, FL from NYC for a weekend vacation. Their were delays on the outbound flight (which we were notified of in a timely manner) but nothing major. However, the return flight was quite different. Our flight on Sunday 14th of June was cancelled so we were given three solutions: 1) take the next direct flight to NYC on Tuesday the 16th (not an option as we had to work on Monday) 2) Get the refund for this flight and book a last minute flight (much more expensive) with a different airline. 3) Fly the Atlantic City on Monday (arriving in the afternoon) and take another transportation (that we would have to pay) all the way to New York. The person at the front desk was trying to help us as best as she could, just following the directions of the airline. We decided to get the refund found another flight for Monday morning. We also had to pay for an extra night at the hotel. I guess we got what we paid for - low cost tickets also mean low cost service.","","Couple Leisure","Economy","NYC to FLL","4.0","3.0","3.0","","","3.0","","2.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Peter Pomeranze","United States","2011-02-28","Munich-JNB business class. Quite a pleasant experience. Comfortable lie flat seat good entertainment and good food served by very pleasant and efficient staff. Definitely a superior business class. I would definitely fly them again and prefer it over Lufthansa - which I am using on my return journey.","","","Business Class","","9.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","U Günther","Switzerland","2011-02-28","DAR-JHB-WDH and back. All flights punctual efficient check in great seat comfort in Economy good food and friendly service.","","","Economy","","10.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","T Impson","China","2011-02-22","DUR-JNB-HKG. Seat pitch is better than most other carriers. The onboard entertainment was up to date and worked. Seats comfortable and food excellent. B737-800 in near new condition and A340-600 was better. Flight was quite empty so people could move around and most had an empty seat next to them. I kept my emergency exit seats (row 45) which where great. The pilots on both flights gave up to date information on weather in route.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Moore","United States","2012-08-14","My family and I were given apparent ""seat numbers"" on our tickets which actually just mean the order in which you line up at the gate and the seating was actually open (and poorly organized I might add). I did not purchase the tickets personally and did not know about the open seating policy so I thought someone was in my seat and told a flight attendant about it. She stared at me like I was crazy. It took me quite a while to find a seat on the plane and neither my wife nor myself could sit with our very young daughter in the end. Before the return flight my wife had to get something out of her luggage so we asked an employee if she could get it for her. The woman rolled her eyes at us and scoffed before calling someone to get our luggage. The problem with this airline didn't end there. We waited an hour at baggage claim before they finally started loading bags onto the carousels. Fly with Southwest if you like inefficiency.","","","Economy","","1.0","1.0","2.0","3.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Farmer","United States","2012-08-08","Poor customer service. Daughters first solo flight a disaster. San Diego to Denver to Pittsburgh (no plane change just a stop in Denver). Got to Denver early then delays left hour and 20 minutes late. Get to Pittsburgh not only did her luggage not make it but neither did some other passengers. Filed report. They said they'd call when luggage found no phone call from them. Went to San Diego airport (40 minute trip one way plus parking for a second time) to see if luggage here. No luck.","","","Economy","","2.0","3.0","1.0","1.0","","","","3.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Williams","United States","2012-08-01","MCO-PHL return. Flight to PHL was only 15 minutes late leaving after posting a two-hour delay. The return left on time. Two free checked bags a cup of soda and snacks plus overhead comedy via funny flight attendants. My only qualm is the boarding; had A positions but on the flight to Orlando a large group (who were holding C) blocked the path to the gate and wouldn't move and the gate agent just let us walk around them instead of asking them to move. As the gate area was crowded this cause some problems getting to the check-in desk. But overall not bad.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ashby De La Garza","United States","2015-06-17","We booked our honeymoon to Cancun flying with Spirit and this was the worst thing we could of done. We got there 2 hours early and there was already a huge line. 30 minutes before we were suppose to take off they canceled our flight because the crew did not show up. Not sure what the real problem was, but we were given the option to wait to find other flights or get a full refund. Due to the lack of information we decided to cancel our trip. If there was an option to give them a zero I would. Avoid.","","Couple Leisure","Economy","Houston to Cancun","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nick Israel","United States","2015-06-17","Luckily I did some reasearch the day prior to my flight which helped me saved quite a few fees I was totally clueless too. Unfortunately, I didn't check up on the customers' satisfaction. I arrived an hour before my flight to print my pas and that's when the screen proceeds to inform me the flight was cancelled. All they wanted to do was refund my money or put me on a flight for the next day. The customer reps seem to careless about the situation and let me know straight up it's either I take it or leave it. Weird unh, because if I was the one cancelling my reservation, I would get fined up to a $150 but when they mess up, you're suppose to accept it like it's natural. They were very non cooperative. This was my first and will definitely be my last experience with them.","","Solo Leisure","Economy","New York to Fort Lauderdale","1.0","1.0","1.0","1.0","1.0","1.0","1.0","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Brown","United States","2015-06-17","Thought we would save some money for a quick trip to Philadelphia. Our flight was to leave at 2:30pm. We started getting delays and gate changes on the way to the airport. We got to the airport around 12:30 with the updated delay now at 3:30. The gate attendant kept saying that they are waiting on the pilot and co-pilot. Talk about throwing the pilots under the bus - wow. I'm sure the pilots were delayed from their flight coming in however the gate agents didn't say that, just that they were waiting on the pilots to show up. This was a constant announcement for several hours. Then about 5:30pm the gate agent announced that they are giving our plane to the Denver route since we don't have pilots. At 6:30pm the gate agent announced that our flight was cancelled and to follow her to the ticket counter out front. The scene was crazy. We were lucky to be toward the very front of the line. I can't even imagine how long people were waiting. The lines were horrific, incredible lack of professionalism, and then no flight. I would never recommend this airline.","","Couple Leisure","Economy","DFW to PHL","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","T Impson","China","2011-02-13","HKG-JNB-DUR last month A340-300 and 737-800. The entertainment system was great and food good. The best part was the service onboard - staff interacted just enough to make you feel welcome but never intruded. Joburg airport was a breeze with bag drop working. Flight from Joburg to Durban just as good and was upgraded to business class which was great.","","","Economy","","9.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Hines","United States","2011-01-31","Star Alliance members should avoid this airline as they do not award miles at the same level as other Star Alliance members give little priority if at all to Star Alliance Gold members and generally provide poor service for flights to and from the US. Nothing but hassles at the Johannesburg airport when checking in items stolen from my luggage that they insisted I check. Also could not understand why they kept seating people beside me when most of the last 10-15 rows were fully empty. Bring extra food because they don't want to feed you.","","","Economy","","3.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Kirsten Day","South Africa","2011-01-31","Last time I travelled SAA all was fine except that an age restricted movie was shown (early show) which I could not protect my children (aged 3 and 5) from seeing as they were right in front of the screen and there were no personal tv sets. I was upset about this and complained to the cabin attendants but they said there was nothing they could do. I am due to fly with my children again in July this year on the A340-200 aircraft (no personal TVs) and I will be very upset if the same thing happens. Surely it must be illegal to show an age restricted movie to under-age minors that cannot stopped from seeing the screen when it is right in front of them? Especially when it is gun violence! I would like to support SAA but I feel strongly that there must be a policy on age restricted movies particularly for the early show.","","","Economy","","2.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M McManus","United Kingdom","2012-07-26","Flew between Denver and Salt Lake City. Crew were funny and helpful telling jokes during most public announcements. Plane arrived on time and was much cheaper as an option than other airlines. The only criticism I had was you must have your booking reference to hand if you go to the desk for check in as they don't appear to have it ""in the system"" if you just give them your name but this may have changed.","","","Economy","","9.0","5.0","5.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Battock","United States","2012-07-25","We can all agree the airline industry is at an all time low. My experience with SWA yesterday restores my faith that someone cares about passengers. A four hr delay at Midway - airport staff were apologetic and sincere the crew were accommodating and we received an unexpected $100 voucher. SWA used to be the cheapest but the fares have gone up. I believe to cover free baggage. But in our case it was cheaper because the fees on the other airlines made their flights higher. I know their are a lot of complaints about seats. I used to hate SWA for that reason. I also don't like that the 24hr checkin still gives you only an A30 at best since they sell the first half of the A seats now for business select or a fee. But if you check in early you still have a good selection. The other airlines are sneakier. You may get an assigned seat but do you really have a choice? Most of my recent flights have shown me a chart selection of all centre seats and the aisles and windows for sale! Not a good way to build loyal customers.","","","Economy","","10.0","5.0","5.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Misty Pendley","United States","2015-06-17","We arrived at the airport in plenty of time to check bags - 30 minutes before boarding the flight was cancelled. Spent the next 3 hours waiting in line with the rest of the passengers. Apparently Spirit cancelled every flight departing from Houston at the last minute. All other airlines were flying without issue. Needless to say my entire vacation was ruined. 5 - 7 business days to refund the flight and baggage fees! The fare is not cheaper once you pay for all the ""extras"".","","Solo Leisure","Economy","Houston to Los Cabos","1.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Steven Copp","United States","2015-06-17","I was terrified to fly this airline after reading the terrible reviews, but for the price we ended up paying I couldn't resist. Surprisingly, we had a fairly smooth trip. Check in, both leaving and coming back, was smooth, no issues. Didn't get slapped with any additional fees since we followed all of the instructions on the site. The plane was early/on time both going there and coming back, although other Spirit flights around us were significantly delayed. I guess we got lucky. The plane was clean enough. Didn't bother paying for any snacks or beverages. Not a ton of leg space but not terrible. I'd say that we had a very average flight, but honestly that's all we needed. They got us to and from where we needed to go for a good price. I'd definitely fly again. There are better airlines out there for sure, but you really do get what you pay for in this case.","","Couple Leisure","Economy","Atlantic City, NJ to Orlando, FL","7.0","3.0","4.0","","","4.0","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Beck","United States","2015-06-17","Do not fly this airline unless you have no other choice. If you're looking at price, consider that you may have up to $100 in additional fees each way when you're comparing to other airlines if you're checking a bag. Pay attention to the fine print and the even finer print when you're thinking about checking or carrying on bags. This is hands down the worst experience I have had on an airline, and I'm not half done with my trip yet. I am sitting in the airport delayed 4 hours for my first and last Spirit Airlines flight (except for the flight home, which I unfortunately have to endure). ","","Business","Economy","Tampa, FL to Chicago, IL","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","N Agler","United Kingdom","2011-01-25","LHR to CPT (via JNB) return. All was well on the outbound flight. Food good quality although in very small portions for business class. Flight attendants friendly and professional. Lie flat bed was comfortable but your feet seemed to be higher than your head. Return was delayed due to closure of Heathrow in the December snowstorm. SAA could not have done less to help their passengers. We were left to make our own arrangements for accommodation and meals for three days. The website gave incorrect information as did the helpline in Johannesburg. The staff at Cape Town were impolite and unhelpful. They tried to send me home to London via Frankfurt even though Frankfurt was also closed. Nearly six weeks later they have not replied to emails asking for assistance with making a claim on my personal insurance policy. This airline does nothing but the barest minimum to assist passengers when things go wrong. Their attitude is ""we will put you on a flight eventually but in the meantime you are on your own"".","","","Business Class","","","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","P Lourens","South Africa","2011-01-25","Cape Town to Heathrow. A virtually non-existent entertainment package for a 12 hour flight - one smallish TV mounted at the very front of economy! Unacceptable on a long haul flight!","","","Economy","","4.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","L Carpenter","South Africa","2011-01-19","I recently flew to London on SAA the most horrendous and stressful experience. I arrived at Johannesburg airport 3.5 hours before take off and went straight to the check-in desk. The queue was already substantial - only one check in desk open for international passengers it took me two hours to check in. I complained to two senior personnel both times they were rude and unhelpful. When I arrived at passport control there was a similar problem. I eventually got to the plane 10 minutes before we were due to take off. We then had to wait as a passenger did not arrive and their luggage had to be removed I realise that was not SAA’s fault but more was to follow. The next delay was due to missing paper work when that eventually arrived we started to taxi to the runway only to stop. We were told there was a problem with one of the engines and had to be towed back to the docking bay to wait for repairs. Running 1.5 hours late we eventually left but the problems did not stop. Early the next morning I called a stewardess as the toilets were not flushing the captain announced some time later that everyone had to use the bathroom as they were going to be locked the mechanism wasn’t working properly. The return trip wasn’t much better the seats very extremely cramped I dropped my book and due to the seat in front being in a reclining position I couldn’t bend down and pick it up. My daughter’s seat wouldn’t recline at all so we had to take it in turns sitting there.","","","Economy","","","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","P Falzarano","United States","2012-07-25","Round Trip Newark to Denver. All flights on time. Boarded with A group. Completely uneventful and not exciting flights. Cheapest air fare and bags free is a big plus. All in all a quality experience if bland.","","","Economy","","9.0","4.0","4.0","0.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Adam Floridia","United States","2012-07-19","After a five hour delay (understandable because it was weather related) we finally boarded our plane to San Francisco via Chicago. It wasn't until Chicago that they told us that our leg to San Francisco was canceled and the plane was now traveling to Los Angeles. Being stranded in Chicago with a five month old is not my idea of a vacation. On the return trip we got routed to Minneapolis (again weather). However when we did get to Chicago we were told we now had to switch planes for the final leg back to CT. We specifically booked flights with no plane change because that is a hassle with an infant. My family will never fly Southwest again.","","","Economy","","2.0","3.0","1.0","2.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Cave","United States","2012-07-09","I fly frequently for my business. Southwest usually has the cheapest fares and the fact that bags fly free. Their ""Open Seat"" boarding policy is a little different since they are one of the only airlines that have this policy. I do see both sides of the arguments where you like to know where you seating upon booking the flight but also love the freedom of choosing your own seat as you get on the plane. The earlier you check in the better the chance of getting the seat of your preference. I hardly ever experience rudeness from staff. Flight attendants often add in comedic little quips in their safety instruction demonstration which I saw as quite amusing. When it comes to flying for me 75% of the time I fly with Southwest.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","KIm Morgan","United States","2015-06-17","This Company has the worst Customer service I have ever had to deal with. I had a flight leaving from Denver to LA. It was delayed twice at the last minute and finally cancelled after four hours. I waited in line for 4 hours and was nowhere close to being helped. I asked to speak to a manager because I am in the military and needed to get a refund so I could book another flight. I was told there was nothing they could do for me. I tried to call Customer service and was on hold for 2 hours waiting for someone to help. I finally had my family come get me and booked another flight on another airline for the next day. I never did get to talk to someone after being at the airport for 8 hours. It is not worth the price to fly this airline.","","Solo Leisure","Economy","Denver to LA","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Frankel","United States","2015-06-17","Flight attendant scheduling issue! Passengers were supposed to board plane at 6.30 am for a 7.15 departure but there aren't any flight attendants with little to no updates on when we will depart. Flight does not show delayed for people in Tampa to pick up parties. I will never fly a cheap airline like Spirit again as there is no money saved since no food or drinks are served free and bags (checked or carry on) are expensive.","","Business","","Detroit to Tampa","1.0","1.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Anselmi","Australia","2011-01-16","Johannesburg-Cape Town business class. Long wait to check in despite no one being served in the economy queue or international business curt check in staff no airport information provided. Lounge staff gossiped behind counter with no interest in serving customers over my one hour visit to the lounge. Not greeted when boarded the plane had to hang my own coat up. The first two rows of business had to listen to the air steward vent about a passenger further back at the top of his voice for the first 30 minutes of the flight. Economy style seats with no footrest or entertainment. Nowhere on the SAA website to write any feedback clearly they don't want any! Economy service don't waste the money on Business.","","","Business Class","","","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","C McKee","United Kingdom","2011-01-14","London to Cape Town Johannesburg to London. First leg so-so with a medium age plane that had an okay entertainment system and fair food - mediocre all around. The return leg was a nightmare. Terrible food rude inattentive service and a virtually non-existent entertainment package for a 12 hour flight - one smallish TV mounted at the very front of economy which played the same movie on this return leg as the incoming leg! 4-star airline? No way!","","","Economy","","2.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","R Chalmers","United Kingdom","2010-12-25","Johannesburg-Maputo return Economy. This is a short flight - just over 1 hour but was very happy with level of service offered which included snack (sandwich) and drinks (soft beer wine). Check in at Maputo on way back was quick - although colleagues who checked in later than me complained about the passport control process which was slow. I was in transit on way to Maputo and had to pick up boarding pass at the transfer desk. Luckily I have a Star Alliance Gold Card so was dealt with quickly - due to a new computer system queues were rather long. On both legs the aircraft (A319) was on time.","","","Economy","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","JoAnn Olson","United States","2012-07-04","I flew from San Antonio to San Diego flight #2523 on 6/29/12. I was not familiar with their boarding system. I did not know what the number pole at the boarding area was for. I wish they had informed passengers that we need to stay in number order. The guy doing the boarding stopped me and made me wait while everyone in my group boarded. I thought that was very rude. I also did not know they put the menu in the back of the seat. When I ask the attendant what they have to drink she was very rude and told me to look at the menu. Their fare is cheap. The seats and aisle are very cramped. My flight was 30 minutes late. They take you from A to B - that is about it. My experience left a sour taste in my mouth. I always thought highly of Southwest but not anymore.","","","Economy","","4.0","3.0","1.0","2.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Gingrich","United States","2012-07-01","SLC-DEN-MDW - Flying with my 3 kids and 2 nephews to visit Grandpa in Chicago. On our Denver layover after waiting for 5 hours our flight was canceled due to electrical problems at MDW. We were directed to the SW ticket gate into a line with hundreds of people. After waiting in the line for an hour with 5 kids and hearing other passengers leave the line being told they would not get a flight for 2 days I found a hotel and rented a car for the night. In the morning I called SW to ask about rebooking our canceled flight. The agent told me I had to go to the airport to get someone to do it for me. She confirmed that my only option to get on a SW flight would be to drag 5 kids to the airport to wait for the next available flight in 40 hours and hope we got on that one. That is not a reasonable option so we rented a minivan in Denver and drove to Chicago. SW also lost our luggage. Multiple attempts to call resulted in no one helping us. When we arrived in Chicago went to Midway and the bag was sitting there. I am so frustrated with an industry that is all take no give. You make them all these guarantees jump through their hoops and they give you nothing in return not even a refund when their product fails.","","","Economy","","2.0","3.0","2.0","0.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Thom Hartung","United States","2012-07-01","Southwest gets zero stars for one reason and one reason only. Their ""Open Seating"" policy. Bags fly free but at SW passengers are just another bag. You pay good money to stand in a cattle chute and then maybe have to ask someone's permission to sit in a seat if you are not lucky enough to get a good boarding position. With other airlines I know I will have a seat of my choosing no matter when I board. This is called ""Customer Service"" which is apparently a foreign concept to SW.","","","Economy","","1.0","3.0","3.0","3.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Courtney Roberts","United States","2015-06-17","Flew internationally from Costa Rica in hopes to arrive in Dallas. When we arrived in fort Lauderdale, we were in the process of customs for over 1.5 hours causing us to be late to the connecting flight. Even though the airplane was still there and finishing prep work for the flight, they would not let us on the plane because ""the doors are already closed"". We asked about a different flight and were told that there was no other flight to leave that day. That was incorrect because there was another flight to leave 20 minutes after ours to dallas that we may have been able to get on. After sitting at the ticket counter for over 1 hour, we were told by a ""supervisor"" that there was nothing we could do and we would need to wait till the next day. We were lucky enough to rebook with Southwest airlines (who had a 2 minute ticket counter wait). I will never fly Spirit again!","","FamilyLeisure","Economy","Sjo to Dfw via Fll","1.0","1.0","3.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kaitlyn Maisonet","United States","2015-06-17","We got here 2.5 hrs early to buy our bags. But they wouldn't take payments over the phone and we couldn't buy them online without having to call customer service. We've been on hold with them for 1.5 hrs and still haven't been connected. A lot of flights have been cancelled due to 'weather', and they only tell the passengers when they go to get their boarding pass. They don't email or call them to let them know.","","FamilyLeisure","Economy","Maryland to Chicago","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Darran Burr","United Kingdom","2010-12-23","Business Class LHR-CPT during the snow crisis at Heathrow Airport our booking was for the 20th Dec the first SAA CPT flight out of Heathrow for 4 days. We boarded the A340-200 at 830pm. At 930pm an announcement from Captain advised that water pipes had become frozen and there was leak in the Cargo area - he assured that engineers would ensure the problem was fixed and we could depart that evening. After 6hrs the aircraft it wasn't looking good we would get away that night during those 6hrs cabin crew were extremely attentive served Dinner to passengers. At 3am Captain announced the fault could not be repaired but he had a choice of either cancelling the flight for a complete repair or could depart with no water for the bathrooms and no hot drinks - passengers would need to be co-operative by using bottles of water to empty into the bathroom so they can flush - passengers agreed and we left at 350am. Bathrooms were clean during the whole flight passengers and crew were brilliant in ensuring no health hazard occured. This crew were an absolute credit to SAA kept smiling for the full 12 hour flight. Well done a magnificent caring experience.","","","Business Class","","9.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Terry Stokes","Australia","2010-12-17","DUR-JNB-VFA and LIV-MQP-JNB. Nothing eventful DUR-JNB. JNB-VFA an issue with the luggage meant everyone had to exit the plane to identify their bags and then re-board the aircraft. This obviously led to a delay. LIV-MQP uneventful and on time. MQP-JNB flight was late arriving and when we finally boarded the airconditioning did work.","","","Economy","","6.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Denise Wilson","United Kingdom","2010-11-29","Have used South African Airways quite a lot from Heathrow to Cape Town. They have recently changed the planes to older aircraft. No personal TV in economy food dreadful some stewards very helpful but others surly. The one good point is that their economy class is better than British Airways.","","","Economy","","2.0","","","","","","","1.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Suzanne Lawson","United States","2012-06-28","Flew from Vegas to Chicago. Once we got the Vegas airport we noticed a very disgruntled vibe. The usually happy Southwest employees were very grouchy and seemed bothered to be there. We boarded the plane actually got the very first seat with tons of leg room and finally had the opportunity to stretch out for the long ride home. From the moment the plane was to take off the complaining started. I guess there was some sort of issue with the transair merger and the flight attendant union because that is all I heard about for the entire flight. They just went on and on as if they were out for coffee at some cafe. I don't even think they realized how inappropriate it was to complain while they were on the job and within earshot of customers. It made us very uncomfortable and annoyed. Once we landed and all of bags didn't make it that kind of sealed the deal for us. No more Southwest. Beware when you check your bags you may not see them again. We did get our bag back at midnight so we were the lucky ones. I guess the ""we don't really care"" attitude of Southwest is my major complaint.","","","Economy","","2.0","2.0","2.0","2.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Valdivia","United States","2012-06-21","6/08/12 Flew from LAX (Los Angeles) to LAS (Las Vegas). Flight was delayed by 20 minutes which was not even bad. We were further delayed in the air for 20 more minutes because President Obama was landing at the same airport as we were. Other than that the flight attendants were courteous the seats were decent had good leg room (I'm 6.2""). Returned on 6/12/12 LAS to LAX. The incoming Flight was delayed for 2.5hrs due to bad weather from the region it was coming from. I got my round trip ticket for $90. I'll definitely fly again!","","","Economy","","10.0","4.0","4.0","0.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Phyllis Mowen","United States","2015-06-17","I made the poor decision to fly Spirit. Not only was the flight over 2 hours late going and over 1 hour late on my return trip I did not receive an email informing me of the delay until after we took off. The women at the gate did not know that we had our second delay until I asked here when we would be arrive since we had yet another delay she said it was not delayed again then I told her to look at the sign behind her! She was very rude and unprofessional. I will never fly Spirit again!!","","FamilyLeisure","Economy","CLE to LAX","1.0","2.0","2.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nora Perez","United States","2015-06-17","First and last time using this airline, I was at first willing to oversee the fact that our departure plane was running over an hour late and that I paid $100 for 2 carry ons (I should have read their guidelines ahead of time) but when it was time to return I did the check in online and prepaid for baggage and when I arrived to airport I still had to stand in line to get my baggage labels and then I had to drop them off myself to the drop off station and it was still $80 for pre paid baggage. Then our plane was delayed, then 2 hours later they told us it was cancelled because of ""bad weather"", other flights were taking off. I believe since it was one of the last flights of the day and since the airplane wasn't full they gave preference to other flights with more people. Then they told us to go out of security to talk to customer service. There was a huge line and it turned out the next flight was going to be until Monday, I would need to spend 2 additional nights there, we ended up renting a car a driving home, we requested a refund which we will get a partial refund and will take 10 business days to get processed. Cheaper is definitely not better, never again.","","FamilyLeisure","Economy","Minneapolis to Chicago","1.0","2.0","1.0","","","1.0","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","M Kauer","Switzerland","2010-11-21","JNB-CPT-JNB in Economy. SAA does not treat affiliated Star Gold members as is customary with other airlines in the alliance. For SAA first come their own Voyager members. First leg on 737-800 aircraft old seats no priority boarding chaos on board since two seats where broken and delay of 45 mins without being informed or updated at all. Catering only started after 1 hour. Return on 340-600 aircraft again seating problems double seat assignments resulting in delay. Very disappointed with SAA.","","","Economy","","2.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Mark Simons","United Kingdom","2010-11-09","LHR-JNB-LHR. Check in process very quick and through to lounge. Heathrow Star Alliance lounge very poor - dark lighting hard seats - felt like a waiting room at a train station. Very professional cabin crew nice choice of food and excellent wines on offer. Film choice very limited and not on a par with other carriers. Flight made up time and arrived on schedule. As one of the first flights virtually no queue at immigration and bags through quickly. Return flight also on time. Very professional ""old school"" CSD who personally came round the cabin shaking passengers hands and thanking them for flying SAA - a nice touch. Food and drinks very nice again. Found the lie flat seats a little hard and restrictive width wise. All in all a positive experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Valerie Davies","United Kingdom","2010-11-08","The aircraft was clearly very old cramped seats with extremely limited leg room. Drop down tvs overhead not seat back screens. Extremely old films overhead screens were just inches from my head and there was a warning on the back of the seat about this. Could not move my arms easily in order to eat my meal due to the lack of space. Unsmiling surly staff on the outbound flight (UK to Cape Town) better on the way back. Breakfast inedible. Uncomfortable flight with many people clearly unable to sleep. The overhead light would have disturbed other passengers so I couldn't read and with no proper in flight entertainment I simply sat in my seat for 11 hours bored out of my mind.","","","Economy","","4.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Miller","United States","2012-06-20","I have flown Southwest a number of times now. I have never experienced a problem with their staff whatsoever. I just got back from a trip from KMCO (Orlando) to KPIT (Pittsburgh) I am a student pilot myself so when we landed I asked one of the flight attendants if I could peek in the flight deck and they were very nice. The seats are all leather with adequate leg room. That is coming from a guy over 6 feet tall. I like the fact that Southwest does not separate the cabin by class. Apparently recently they began offering Nilla wafers as an In-Flight snack. I did not particularly care for them. Bottom line I would recommend flying Southwest. You can get a round trip ticket for $200.","","","Economy","","10.0","5.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Ryan Harle","United States","2012-06-17","When my flight was changed I thought my seat was guaranteed - after waiting 6 hours at the airport and finally on the plane I got called to the front just to get pulled for another passenger and then was told I need to pay extra to guarantee a seat on the next flight that was another 4 hours away. The worst 11 hours of my life.","","","Economy","","2.0","3.0","1.0","1.0","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Daniel Talmage","United States","2015-06-16","My wife scheduled a flight from Detroit to New York on Saturday June 14th. We had to get up at 4am to drive the 45 miles to the airport to catch a 6.15 am flight. Not a problem doing that. It is a fair exchange for a low cost flight. I drive back home and expect to hear from my wife around 9am that she is safe and sound in New York. Instead I get a phone call that the flight has been delayed because they did not have a 2nd officer available. She and about 200 other passengers were kept waiting with no information other than they were ""working on it"". It turns out the pilots were on strike. Flights were available on other airlines at affordable rates early in the day. by the time they told them the flight was cancelled almost all flights were gone or would have cost $600+ more. They offered a refund or they would try and reschedule. They sent everyone to baggage claim where there were no chairs and no particular order of processing. It was a stampede. After 5 hours of standing my wife was finally scheduled for the next day at 9.15am but the flight they gave her was wrong and the connection in Philly was wrong. She ended up in DC and did not get to NYC until 4.30pm, 7 1/4 hours later. So they got her there but at what cost to us with additional gas and time. They are not worth the headache. ","","Solo Leisure","Economy","Detroit to New York","1.0","1.0","1.0","","","1.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ernesto Villasenor","United States","2015-06-16","My flight was scheduled to leave at 2.25pm. On my arrival I found out it was delayed until 3.35pm.Then the schedule changed 3 more times, I finally flew out at 6.45pm. Very unsatisfied with their services.","747","FamilyLeisure","Economy","Houston to Los Angeles","1.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","Keith Rogers","Canada","2010-10-30","Had a wonderful experience on JFK-JNB in business class on the A340 lie flat seats - top notch all round from comfort to food to staff to entertainment.","","","Business Class","","10.0","","","","","","","4.0","1"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","J Bur","Australia","2010-10-30","JNB-LLW and NBO-JNB economy. First leg okay though food awful and staff abrupt. NBO-JNB was awful - check in staff rude one walking away mid conversation and not returning. What was originally a 2 hour delay became an 8 hour delay - we were kept poorly informed and provided only with juice/water but no proper food.","","","Economy","","5.0","","","","","","","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","O Garratt","South Africa","2010-10-26","My thanks to airline retrieving wrapping and delivering luggage to me when it did not make a connecting flight out of Dulles - also to the ground staff at OR Tambo who were courteous and reassuring to all of us. The food on that flight was awful and I am not a fussy eater. The food was served at local time 15h00 less than two hours before touch-down at OR Tambo and quite ridiculous as a lunch - especially since it was about 8 hours after breakfast. The cabin was darkened until that time (15h00) even though it had been daylight for hours. Surely one does not expect an 8-hour sleep after breakfast when we had already had about 4 or 5 hours after leaving Washington. Most ridiculous the out of date video that played before touchdown was long and complicated and did not even mention Gautrain.","","","Economy","","6.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Apostol","United States","2012-06-14","I printed my boarding passes at home I got A50 for departure 6 hours after the printing starting time (24 hours) and for my return I got A44 printed only 20 minutes after the beginning of the 24 hours window. So whether you print your boarding pass early or late makes no difference. At the airport there are no instructions about the boarding process. So finally I stood in line with the rest. On my return they had 2.5 hours delay the excuse being the weather in Houston. On the return trip the flight attendants gossiped and laughed loudly like 2 schoolgirls preventing us the exhausted passengers from getting a bit of rest. All in all do your best to avoid Southwest even if you pay a little more.","","","Economy","","2.0","2.0","3.0","2.0","","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Christina Garcia","United States","2012-06-14","LAX to Vegas to Burbank. On time seats very comfortable cheerful staff. Very laid back feel. The only downfall is no entertainment and planes seem a little old. Great for the price.","","","Economy","","7.0","4.0","5.0","3.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Walsh","United States","2012-06-12","Flew SWA for the first time between Boston and St Louis for business. On the way out to STL I had a non- stop however on the return I had to fly through BWI (Baltimore). Nevertheless both flights were pleasant and I was very impressed with their overall care of their paying customers. Will definitely fly them again.","","","Economy","","8.0","5.0","5.0","0.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Alysia Montano","United States","2015-06-16","The worst experience of my life. 6 hour delay with no help or info from staff. Gate got changed twice and if it wasn't for other people who had their updates sent to their email none of the other people would have know. The workers were clueless about everything. Once we finally flew to Vegas we waited on the plane for an hour and a half for a gate to open so we could get off. I had my 3 year old with me and she was crying because she was tired and hungry. It is now 6.30 am I'm finally with family, this all started at 7pm Chicago time the day before. Never again will I fly Spirit.","","FamilyLeisure","Economy","Chicago O'Hare to Las Vegas","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Richard Todd","United States","2015-06-16","My family and I have flown Spirit Airlines before, and we have long realized that with the steep discounts of their fare structure, that our flights are going to lack some of the frills of other airlines. I know that I/we are going to be charged a significant premium for our baggage and will travel in very cramped/uncomfortable seats unless we pay the big surcharge. We understand that, and we have long adjusted to the way this company will charge. My problem exists with the way this business is run, in terms of the unexplained flight delays, maintenance of the planes, and late cancellations. First flight out of Fort Lauderdale, initially explained that ""someone was sick"", was delayed 3 hours - missed a meeting in Piitsburgh. Traveled to FL, delayed 1.5 hours (unexplained), broken seats in partially reclined position, air fans not working in our part of plane (very congested and warm) for 2.5 hours. For this last Spirit flown vacation, we did not even get what we paid for, we got a whole lot less!","","FamilyLeisure","Economy","Latrobe,PA to Fort Lauderdale, FL","1.0","1.0","1.0","","","1.0","1.0","1.0","0"
"south-african-airways","/airline-reviews/south-african-airways","South African Airways customer review","V Vedi","United Kingdom","2010-10-19","LHR-Cape Town return. Flight to Cape Town was excellent FAs could not have done more. Seat pitch a little short in flat bed position. Star Alliance lounge at LHR is very average. Return CPT to LHR service no more than efficient and not with a smile. Food average throughout. South African Airways lounge is poor as are refreshments on offer. Inflight entertainment is poor and old fashioned on A340-200.","","","Business Class","","7.0","","","","","","","1.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Singer","United States","2012-06-06","Two round trips so far have been excellent in every respect: on time easy boarding pleasant crew (glad to say official flight time is under 2 hours; can't comment on comfort on a longer haul.) Of course SW is known for the several special ways it rises above the competition: consistently cheap fares (at least for our route) those two pieces of free checked baggage and the free reservation changes. Easy to use website is another nice advantage. As I mentioned among us we will likely be doing 6 or more round trips on this SW route each year for a while so I will be sure to review again if any of the above changes.","","","Economy","","8.0","4.0","4.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Pulliam","United States","2012-06-04","RNO-DEN-IAD-BWI-LAS-RNO. Good fares pleasant staff on-time for the most part and when a delay comes up we are informed. This trip held true to that again. But my only issue on this trip and it is not a fault but rather a comment. Flying cross country non-stop on a 737 for 5 hours is a bit brutal. We did get on a brand new 737-800 for the longest sector from BWI to LAS which was nice but still a very long trip on a small plane that was packed to the hilt. The crew were pleasant on all sectors. The ground staff at BWI were great and the Skycap had us laughing. All in all a good product with no complaints really. Just remember to buy a meal before you get on a long flight and if you don't mind a long flight on a small plane then Southwest is the way to go. Plus you can't beat the two free check-in bags.","","","Economy","","9.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Chanthavongsa","United States","2012-05-29","We fly SWA on all occasions from San Jose CA to Ontario CA. We have a 5 year old and this is where my comment comes in. Thinking my son has passed the pre-boarding age we ignored the PA announcement and waited in line. The gate agent spotted my family and I and came to personally asked us to board along with the other pre-boarders. Because of this gesture we now minimized flying Alaska Airlines. These two airlines were our sources for price comparisons whenever we do our travel. Now we don't even bother as the prices are relatively similar and go directly to SWA.","","","Economy","","8.0","3.0","4.0","3.0","","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary Ann Lundquist","United States","2015-06-16","Do not fly Spirit unless you have lots of time to spare. My flight from Denver to Minneapolis was canceled on Sunday June 14, 2015 afternoon due to the fact that they did not have a pilot. There was only one agent at the Denver desk helping people who had to be rescheduled. The wait in line was well over 1 hour. The next direct flight on Spirit was two days later ! All other airlines were totally booked for that evening. They would not put me on a direct Delta flight for the next morning. It was a very bad experience. It was a very costly experience.","","Solo Leisure","Economy","Minneapolis to Denver","1.0","2.0","3.0","1.0","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Owen","United States","2015-06-16","We were delayed 2 hrs on our flight from Denver to Los Angeles. Now on our return flight we are delayed 1 hr to begin with. The plane has landed but now it is delayed for 1-2 hrs because there is no crew for the plane. This is ridiculous. 2 of their flights were cancelled today and 3 have been delayed. ","","FamilyLeisure","Economy","Los Angeles to Denver","1.0","1.0","3.0","","","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Morrison","Australia","2012-05-21","Southwest are a cheap and cheerful airline and you get what you pay for. The cabin crew are generally friendly and helpful the aircraft's clean although seating is tight as you would expect on a budget airline. Over the past couple of years I have flown 7 sectors with them and my only complaint is with the ground check-in staff. They are with rare exception a miserable unhelpful lot who seem to think their faces would break if they smiled. The check-in system is different to what I am used to and the counter staff seemed to look down their noses in disdain when I was not sure how things worked. Would I fly with them again probably not there are a lot of other airlines competing for the same business.","","","Economy","","6.0","3.0","2.0","3.0","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T May","United States","2012-05-21","OAK-ABQ return. From Oakland check-in was quick but security was a hassle inflight they offered stale Nilla wafers and the usual drinks so admittedly that part was very ordinary. Staff were very nice though and seemed to like their jobs and the seats were very comfortable. The return from Albuquerque was pretty much the same except better security more drink runs but less room. Still it gets the job well done and at a great price and it flies out of Oakland. I'll come back even it isn't high-frills.","","","Economy","","8.0","5.0","5.0","3.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cece Sanchez","United States","2015-06-16","My first time flying with Spirit. It was by far the worst experience I've had. Our flight was scheduled to leave on June 11th at 8.30 pm from Denver to Detroit. When we got to the airport, we saw it was delayed until 10.30 pm. I wasn't too upset, I can wait for a little while. Then when we returned again to our gate, it was delayed again until 11.30 pm. So another hour, so we sit and wait. Then I received an email that our flight was cancelled. I walked up to the attendants behind the counter, he told us due to weather they had to cancel, but we can talk with someone at the Terminal to find out what our options were. My mother and I had to go across the airport to talk about rescheduling our flight. We found out that the next available flight was on Saturday, June 13th. We couldn’t wait that long. I started to look on Spirit’s website and found a flight to Cleveland, OH. This was somewhat close to where we needed to go. He rebooked our flight but there was no compensation for the inconvenience or a ‘Sorry’ for the hassle. On our way back from Detroit, our fight was delayed yet again for about 2 hours. I guess they were missing staff for the flight. The Captain never showed and they needed another flight attendant. It was the worst I’ve had. I’ll stick with Southwest for now on.","","FamilyLeisure","Economy","Denver to Dallas/Ft Worth via Cleveland","2.0","1.0","3.0","1.0","","2.0","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tyler Delue","United States","2015-06-16","I show up to the airport, Spirit delays the first departure ""due to weather"" yet other flights are leaving for Cancun Mexico. Then Spirit cancels the whole flight for the day then they cancel for the next day. I hear some of their employees talking saying that the pilots just didn't show up and to blame it all on the weather. Then to top it off they wouldn't refund us our money until we made a scene. I'll never use Spirit again.","","Solo Leisure","Economy","Dallas Fort Worth to Cancun","1.0","1.0","1.0","","","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Daniel Lynch","United States","2012-05-16","DCA to Islip NY on US Airways Express/Republic Airlines/Air Wisconsin (these three names were either on the plane or my ticket) and it was not a good experience. BWI to Islip my normal way to get there on Southwest is professional clean easy to book and I get an overall confident feeling that they all know what they are doing. It took being lured into the DCA/US Airways flight by the relative convenience to see the other side but I learned my lesson. I'll drive the 50 miles to get to BWI from now on.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","H Kemp","Australia","2012-05-14","We travelled on three different legs with Southwest recently and were very impressed with the friendly crew clean and comfortable plane free baggage and the plane left and arrived on time or early on each occasion. On two of three legs we paid the extra $10 for priority boarding - well worth as the flight was quite cheap compared to other airlines in the first place. The free drink and nuts were a bonus.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Frank Littlefield","Canada","2015-06-16","Our drive to the airport was approximately 6 hours. As we were pulling up we got a phone call that our flight was cancelled. At the counter we were told it was a staff issue but my gut was they just cancelled due to lack of passengers. We had hoped we could make other arrangements that day but that was out of the question. They could 'maybe' get us to our destination the next day, late afternoon after an 8 hour excursion (I believe Denver is a 1 or 2 hour flight from Minneapolis) but there were no guarantees either. No food allowance or room accommodation would be given either. As we were attending a conference this didn't make any sense so we ended up getting a refund. We did find out later there were other flights on other airlines that could of got us there on time, the Spirit staff are not or maybe are not allowed to be that helpful. There was no empathy on their part, it was almost like they had grown used to this, judging by the many reviews, this is a common occurrence. You have to feel bad for the front line staff at Spirit. I do not recommend Spirit if you actually have to get someone which seems a bit silly doesn't it. Their slogan is 'Less Money, More Go' but should actually read 'Less Money (in your pocket), no more Go'!","","Business","Economy","Minneapolis to Denver","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ochart Cyara","United States","2015-06-16","I don't even know where to start. My boyfriend and I were supposed to fly from Denver to O'Hare. I got an email about an hour and a half before my flight saying the flight was on time, and I get to the airport and try to get my tickets from the Kiosk and it says the flight was cancelled. I asked about it and they gave me no explanation and told me my only choice was to get a refund and take a flight two days later, which is obviously not helpful, I chose that day to fly for a reason. Then on the way back I got an email saying the flight was delayed 30 minutes. Then another 30 minutes, and then they changed the gate for some reason and then had another 30 minute delay. I was supposed to depart at 9.55pm and did not depart until about 11.45pm. Will never use this airline again, makes sense why it is so cheap.","","Couple Leisure","Economy","Denver to O'Hare","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Smith","United States","2012-05-09","I usually enjoy travelling on Southwest I like the relaxed and friendly crew. The free checked bag policy is really a plus. The boarding and open seating policy is speedy and efficient and its no problem finding seats for the family together if you check-in online 24 hours in advance. The coffee if free and as much as you want seconds and thirds on snacks too. 5$ in-flight Wifi is great for doing work. Not so great for video streaming though. The seats are comfortable enough I never get uncomfortable.","","","Economy","","9.0","4.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Glenn","United States","2012-05-07","As a family of four with children ages 7 and 11 we had to sit in 3 different locations both on our flight to Florida and our return trip. This was unacceptable and staff simply shrugged and said there was nothing they could do about it. They did ask a single passenger to move so that our 7 year old be permitted to sit with his mother on the return flight. I would very highly recommend against any and all families ever even considering to fly Southwest airlines.","","","Economy","","1.0","0.0","0.0","0.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Anne Wiggins","United States","2012-05-01","In the past two weeks I flew Southwest cross country and also another major airline. The contrast between Southwest and this other airline was unreal. Friendly courteous organized on time generous with baggage check (no fees for first 2) generous with snacks/drinks. The only reason I took another airline in the first place was because Southwest didn't fly to the location I had to visit.","","","Economy","","9.0","4.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Andrea Taylor","United States","2015-06-16","We arrived at the airport 3 hours early to beat the LA traffic. We had our seats prior and had to pay a 100 dollar fee for our bags, one each. When it was time to board we got in line and waited 15 minutes while the attendant helped a woman figure out her purchase. We asked a couple of times if we can board but we're ignored. Finally the attendant said we missed the flight and would not be refunded. I was shocked and asked when the next flight out was and was told not until the next day. I asked for a refund was told no but finally was granted one after ranting and raving. I asked why he didn't stop to help us when I clearly said we were waiting for the flight. He
said he called our names, we were there and didn't hear a thing. We went to JetBlue and they took good care of us.","","Solo Leisure","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Kapo","United States","2015-06-16","Some of the reviews about Spirit baffle me: Much of the criticism seems to center on Spirit charging for everything other than getting you to your destination. I don't know if these people have been living under a rock or what, but everything Spirit charges extra for is clearly explained on their website. I have flown Spirit twice
now, once from CLE to DFW, and once from CLE to LAS. Three of the four flights were on time, the fourth was delayed by about an hour. The Airbus A320 fleet - the only plane Spirit flies - is one of the newest in the industry. The interior was as clean as any other U.S. airline, though I admit that's a pretty low bar. For the most part, the crew was professional. At this price point, all you really can expect is a seat on a jet to get you from point A to point B. That's all, nothing more. And Spirit generally delivered on that promise. This is not to suggest that flying Spirit is for everyone: The seats are very thin, and if the person behind you decides to move his or her table tray around, it feels like someone is thrusting their knuckle - two knuckles - into your back. There is no curbside check-in. And because Spirit has no reciprocity with other airlines, if your flight is cancelled or suffers a long delay, you are stuck until Spirit can get you there, which may be 24 hours or more. But fortunately, I experienced none of these problems. If you read their website and can live with Spirit's scaled-down way of doing business, you stand a good chance of traveling for significantly cheaper than on any other U.S. airline.","","Solo Leisure","Economy","CLE to DFW and CLE to LAS","9.0","2.0","3.0","3.0","3.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Mees","United States","2012-04-24","We flew Southwest with our 3 young boys. Extremely nervous because my older son is peanut and peanut dust allergic. Flight attendants were aware and made the flight peanut free. Our 1st plane was freshly cleaned we were able to pre-board. Seats are leather so made it easier to clean. Our return flight flight attendants also made sure no peanuts were served the check-in counter confirmed his allergy was in the system and everyone was aware. We also pre-boarded and on both flights sat in bulkhead seats. Southwest was great extremely considerate and very professional.","","","Economy","","10.0","5.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Wenger","United States","2012-04-23","Besides the obvious advantages of reasonable prices 2 free checked bags and free coffee tea water soda and snacks on flights what you need to know about Southwest is that they are almost always on time and quite often arrive early. We have never had a problem with luggage - checked or carried on. Flight staff are pleasant Seats aren't the roomiest ever but flights aren't that long.","","","Economy","","9.0","4.0","5.0","5.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Christina Crowder","United States","2015-06-15","My overall first time experience with Spirit was horrible. From checking my bag to waiting 2 hours for my flight. When I arrived I went through the line where pre-boarded flyers could go to check their bag. The lines were extremely long due to a flight being cancelled. After checking in our flight status was on-time up until 30 minutes prior to boarding. The reason for our flight being delayed was due to an insufficient amount of pilots. The pilots for our plane was on another delayed flight. Very annoying because this was the last flight leaving.","","Couple Leisure","Economy","Fort Lauderdale, FL to Baltimore, MD","1.0","1.0","1.0","","","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Danielle Buck","United States","2015-06-14","Leaving out of ATL, though we arrived on time, we were late to the terminal. It was like a scene out of a movie, my husband and I and our three small children running through the terminals to arrive right as the door was shut. We were crushed. The staff member that was at the terminal tried to find us another flight to Orlando, but nothing was flying out until the next morning. We were tired, hungry, and heartbroken as we tried explaining to our kids that it probably wasn't going to happen today. Everyone was very apologetic. That staff member saw that the plane was not taxing out and asked them to please reopen the gate to allow us on. They agreed and saved our vacation along with a few other travelers that did not make it in time. I cannot tell you how much we appreciated the staff working that gate. The cabin crew were on that flight were extremely accommodating. The plane was clean and we got to our destination safely and on time with our bags! Thank you to all of the Spirit Airlines employees working ATL this morning. You made our family vacation (first one in 8 years) possible.","","FamilyLeisure","Economy","Atlanta to Orlando","10.0","4.0","5.0","","","5.0","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Diana Melendez","United States","2015-06-14","I guess everyone who has flown on Spirit cannot read because all the issues I've been reading about are said and explained to you when you book the flight. This airline is cheap and for people who don't take tons of baggage with them. They charge for what you use. Why would you pay extra for bags you don't use. You only pay what you need and is cheaper online. You can have your boarding passes and everything ready by the time you get there. The check in process was quick. Our gate was changed twice but was quickly notified by email. Another thing there are screens all over the airport that inform you where every flight is so it isn't hard to look up. Sorry for the sarcasm. Plane was delayed about 1.5 hours but was informed every step of th way. Boarding was quick and easy. Seats don't recline which suck but you are told about this. You do pay for snacks but you are allowed to bring some because I saw tons of people with them. Ordering your snacks was easy. I will fly this airline again.","","FamilyLeisure","Economy","Houston, Texas to Los Angeles, California","9.0","4.0","5.0","5.0","","5.0","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bill Rosinger","United States","2012-04-21","I fly Southwest frequently and until my most recent flight I have been a satisfied customer. Last flight was my first on a plane with their redesigned/reconfigured interior. There is simply less legroom with the new seat configuration. I was cramped and uncomfortable. The seats themselves are very nice but if you are 6 ft or taller you will be uncomfortable. The purpose of this review is to simply give a heads up to people whose height might make a long trip very uncomfortable.","","","Economy","","5.0","1.0","5.0","0.0","","","","3.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Meagan Trembath","Australia","2012-04-20","Recently took 7 Southwest flights within the USA and could not complain about one of them. They don't have select seating but as they are usually short flights it doesn't matter. All flights were on time and the staff very friendly.","","","Economy","","9.0","4.0","5.0","0.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Courtney Osgan","United States","2015-06-14","My boyfriend and I got up at 5 am this morning to make our 8am flight to Orlando from Detroit. It is now 3.45pm and I'm still sitting at the gate. They have given us updates every 2 hours or so saying that a new pilot is on his way from Pittsburgh with no explanation as to why a new pilot was needed in the first place. They've lied and said he was only an hour away for 5 hours! As an apology they gave us food vouchers worth 7 dollars, which helped a lot with the 85 dollar bill I got from TGI fridays! I've had a lot of bad experiences flying Spirit, but this will be my last.","","Couple Leisure","Economy","Detroit MI to Orlando FL","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Abshire","United States","2015-06-14","So, I was using Skyscanner to find a flight from Latrobe to Houston for a friend. I wish I'd read the reviews for Spirit first, because as it stands, she's sitting at an airport in Chicago after a delayed flight because the connecting flight to Houston was cancelled. We haven't discussed the service yet, though I can imagine it was sub-par at best. To make matters worse, instead of changing her flight or even putting her up in a hotel for the night, all they're doing is refunding the payment, and if I had to guess, not even all of it. I was cautious going into it, making sure not to let the extra fees pile up, because believe me, there's a ton of them. From seat selection to baggage, they have a fee for everything. So, here I am, trying to book another flight while she finds a place to stay. Spirit you've taught me a valuable lesson. Don't fly Spirit Airlines.","","Solo Leisure","Economy","Latrobe to Houston ","1.0","3.0","3.0","1.0","","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Stratter","United States","2012-04-20","LAS-OMA-LAS. I like flying Southwest because it's the most hassle-free airline in the US. However the plane I took yesterday was filthy and I am not talking about dirt from the last flight. This dirt was on the carpet and side of seats. Food particles dried up soda chewing gum etc. Keeping a cabin clean is easy and should be paramount.","","","Economy","","5.0","4.0","4.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","O Spreadbury","United Kingdom","2012-04-15","Newark-Denver return. Outbound flight on time checked in easily online and bag drop and boarding was swift. Cabin crew were excellent and very attentive. Complimentary drinks were great and snacks were good. A meal for the 3.5 hour flight would have been more substantial. Flight back was 3 hours late. We checked in online without difficulty. Bag drop and boarding was just as swift and the crew were excellent. Legroom both ways was well above what you get with most low cost airlines.","","","Economy","","9.0","5.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Eric Sheprd","United States","2015-06-14","Flight was cancelled due to weather. This, one might be able to understand  until you see a JetBlue flight taking off with a departure set for one minute past Spirit's set departure time to the exact same airport allegedly experiencing weather problems. I should also add, the Spirit plane was at the gate and the crew were on board. They deplaned! With zero help from Spirit, I managed to get a JetBlue flight to DCA. On my return flight I tragically stayed with Spirit. The flight was on time, but there were no gates for the plane to use. We were one full hour delayed due to slow scheduled flights. Then, while on the plane, we had to wait for 20 planes ahead of us. I've flown tightly packed jets before so I didn't think it could get any more ridiculous. Suffice to say it was more ridiculous. If you are a man of simply avg height you will be extremely uncomfortable. There might be 12 inches of leg room on an airbus 320. That is being generous. It feels more like 10. Pity the fool in the middle or window seat. Beyond this I had to fight over the price of my bag. I paid for a bag both coming and going. They claim I bought one way for the bag. So because I got refunded the trip to NYC, including the bag, I had to buy another bag fee. If there is any good thing to say - spirit has non reclining seats. But then again, there is no room anyway. All in all, it was a totally wretched experience top to bottom, and I will never fly Spirit again.","A319","Solo Leisure","Economy","FLL to LGA","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kameelah Cooper","United States","2015-06-13","I was not actually flying, it was my son who was flying. Since my son, who is 14yrs old, needed to fly as an unaccompanied minor, I arrived at the airport ready to pay the fee and escort him to the gate. When I get to the counter, and presented the paper I was told to print and bring with me, the agent told me ""well, after I enter all your info, you probably won't make it to the gate in time and we have no more flights to Las Vegas until Saturday. So what do you want to do?"" Excuse me? After waiting another 10 mins for the supervisor, my son was put on a stand by list for the next flight in the afternoon, not Saturday! So in the afternoon, I return to the airport, over an hour before the flight even closed (all flights close for check in 30 mins before take off) only to find myself and my son running down the terminal towards the gate, with the 1 bag that I paid to have checked, but there was no time to check it in. Then still having to fill out a form at the gate regarding who would be picking him up at his destination airport, the guy who gave me the paper told me ""here, fill this out and you have 2 mins to do it!"" Bottom line, my son arrived safely to Las Vegas. But unfortually he has to fly Spirit back to San Diego.","","FamilyLeisure","Economy","San Diego, CA to Las Vegas, NV","3.0","2.0","2.0","1.0","","1.0","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Hess","United States","2012-04-10","My wife and I recently flew from Newark to Reno via Chicago (Midway) and then Reno to Newark with a connection in Phoenix. The boarding process was simple and quick flight attendants on all 4 planes were very courteous. Our plane from Phoenix was delayed 15 minutes however we landed on time. The other 3 flights all landed early. Pleasant experience highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Spivey","United States","2012-04-09","Roundtrip between Baltimore and Greenville SC. Had to leave very early and change in Chicago on the way out which does not make sense. Dislike the general admission seating cattle call. Some passengers were very rude about it on the return flight. Will be sticking with United or another legacy carrier from here on out. Might pay a little more but would rather have a more comfortable flight.","","","Economy","","1.0","2.0","3.0","4.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Koenig","Brazil","2012-04-08","SMF-ONT. Southwest is the only airline non-stop on this route. Check-in was fairly quick. We paid $10 for early check-in and still weren't near the front of the line but managed to get emergency row seats. Service was fine. Nothing special but flight was just an hour long. Flight was on time and our luggage arrived safely.","","","Economy","","7.0","4.0","4.0","3.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Strain","United States","2015-06-13","I was worried about flying Spirit after reading the reviews, but we must have gotten lucky because the experience wasn't bad. We flew from Dallas to Philadelphia round trip in June. The trip from DFW to Philly left on time and arrived on time. There was a two-hour delay leaving Philly, but we received an email alerting us to the delay
hours before the flight. I've seen complaints about people being surprised by Spirit's fees. But if you read about their fees in advance, nothing should be a surprise. It can be costly ($100 to check a bag at the gate) if you don't do that. The airline is no frills. Not much leg room and there are charges for drinks (even water) on the flight. But our family of four flew from Dallas to Philly for $540. Tough to beat that price, but I would feel differently if a flight had been canceled instead of just delayed.","","Couple Leisure","Economy","Dallas to Philadelphia","7.0","2.0","3.0","","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Arthur","Costa Rica","2015-06-13","I guess most people who fly Spirit and write reviews can't read, have no math skills, have never flown before, or think that we live in the ""glory days"" of glamour flight. I have flown all of the major US carriers, as well as, several European airlines. I find that there is no difference in the ""full-service"" airlines who claim that you are the ""Most important asset they have"", and the low cost carriers who provide the same basic transportation, but charge for extras. Flights delays happen to all carriers, all airlines charge for bags (unless you have elite status), most now charge for seat assignments (unless you want a middle seat or again have elite status), if they offer service food, it's terrible, and most of the major carriers are moving to a charge for snack service model. I really don't understand what everyone is complaining about. I've flown Spirit several times over the past few years and have never had a problem. Clean, new planes, on-time service, friendly staff, and most importantly, I arrived safely.  I look forward to my next flight with Spirit!","","Solo Leisure","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Michael Glenn","United States","2012-03-27","We recently traveled as a family of 4 with children aged 7 and 11. Due to the fact that there is no reserved seating we were forced to sit in 3 very separate places throughout the plane on both outgoing and incoming flights. Both flights were very miserable. Their rates may be low but do remember the old adage ""you get what you pay for""!","","","Economy","","2.0","1.0","5.0","3.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","K El Mekati","United States","2012-03-26","Houston to Newark roundtrip. Two free 50lb checked bags and a carry on and large purse. Staff are friendly planes always clean and leg room is good. They have been updating their fleet with newer restrooms cabin interior and wifi. They give free soda juice water and snacks. Charge for alcohol and energy drinks.","","","Economy","","9.0","4.0","5.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Crespo","United States","2012-03-12","IND to MSY with a layover in MCO round trip. Flight attendants had conversations with passengers which gave all 4 of my flights a friendly atmosphere. All but 1 of my flights arrived early. Make sure you check-in as soon as you can so you aren't stuck with a middle seat.","","","Economy","","9.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rich Knupp","United States","2015-06-13","Flight 936, 6/12/15, scheduled to take off 4.49 pm, Atlantic City To Chicago. Delayed until 5.15 pm. Delayed again until 7 pm. Cancelled at 7.15 pm, supposedly due to storms near Chicago. I called Philadelphia International and spoke with United Airlines, whose representative said they had just sent a jet to Chicago at 5.45 pm and were sending another at 8 pm. This is the second time Spirit has unilaterally cancelled a flight for an unknown reason when other airlines were sending flights to the same destinations. I'll never chose Spirit again, despite the proximity of the airport to my home. I'll spend the extra money and leave from Philly.","","Couple Leisure","Economy","Atlantic City to Chicago via Spirit","1.0","1.0","1.0","","","1.0","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Geralyn Dowd","United States","2015-06-13","I waited over 10 hours at McCarran Airport in Las Vegas Nevada to find out our flight was delayed twice and then cancelled for the night. It was about 3am when we had to run downstairs to redo our flights and find that instead of being home on time for work, me and my friends were not expected to make it to Pennsylvania until the next night. There was ""no pilots available"" not really sure how that happens but it was ridiculous. Making us sleep on the chairs/floor of the airport and being delayed then cancelled is unacceptable. There is no room in the seat on the airplane and paying for a drink of water is ridiculous. Will never fly Spirit again. ","","Solo Leisure","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","K Chinn","Australia","2012-03-07","LAX-LAS. Flight left/arrived on time. Quick 45 min flight from LA to Vegas free drink and snack served. Leg room ok as flight was completely full. Southwest allow 2 free checked bags as opposed to most other US airlines who charge for checked baggage.","","","Economy","","8.0","4.0","4.0","0.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Liam Walshe","Canada","2012-01-27","BUF-LAX (via PHX) SAN-SFO and SFO-BUF (with a stop in MDW along the way). Paid $125 each way between BUF and LAX and between SFO and BUF and $49 for SAN-SFO. Fare included 2 free checked bags. Excellent value for price paid! All my flights arrived early and were operated by newish 737-700's. All flights (except SFO-BUF) were packed but I got the bulkhead window seats which were very comfortable. FA's were friendly especially on the BUF-PHX and MDW-BUF legs. Having Internet on my long return flight made the time fly by and for the most part it worked very well.","","","Economy","","9.0","5.0","5.0","0.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jeremy Ehst","United States","2015-06-07","This round-trip flight was my first experience with flying Spirit Airlines. The initial price was significantly less than comparable round-trip flights. However the consumer should be aware that it is virtually impossible to travel Spirit Air without additional costs unless you can travel with just a backpack or other small carry-on item that will fit under the seat in front of you. Any additional baggage whether stowed or carry-on is charged. There is no complimentary food or beverage service and there is a fee to select your seat. After selecting my seat and paying for two bags (charged for each bag each way) my cost savings over other airlines was insignificant. In addition the in-flight service from the flight attendants was mediocre at best and the seat space was very cramped. The worst part about the experience however was the delays on both the outbound and return flights. My outbound flight was delayed nearly 3 hours and my return flight delayed 45 minutes. In neither case was the delay related to the weather air traffic control or anything related to the airport. In the first case the explanation given for the delay had to do with the aircraft being delayed for previous flights thus arriving late for my flight. On the return flight takeoff was delayed due to one of the flight attendants scheduled for my flight arriving late to the airport on another Spirit flight. The one gentleman in my row of seats on the return flight said how his outbound Spirit flight was also delayed. The other person in our row said when she booked her flight through a travel web site that she received a warning prior to confirming her purchase stating that 60% of Spirit flights are delayed. I can respect an airline for being ""no frills"" with the goal of keeping their costs low. However there is a difference between ""no frills"" and poor business practice. The delays appear to be the result of nothing other than airline inefficiency and the apparent consistency of delayed flights is inexcusable. To me that is not ""no frills"" but evidence of a business being poorly run. An airline can also be ""no frills"" but still provide friendly polite in-flight service. I'm not even talking here about the fact that they charge for all in-flight food and beverages but rather the general lack of friendliness and courteousness from the flight staff. I'm grateful to have been able to have a direct flight to my destination via Spirit and to have arrived to and from my destination safely. Beyond that my experience with the airline was mostly negative and I would not recommend Spirit Air unless it is your only option. If you do choose to fly Spirit beware of the specific costs travel light and plan for delays.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Toby Halligan","Australia","2015-06-07","Extremely cheap and there's a reason for that. They ping you everywhere they can with extra fees. Read the luggage policies VERY carefully and stick to them or it'll cost you hundreds of dollars. The seats don't recline and there's no video/games etc. They charge for water ($3). Right now I'm seated on a plane that's been delayed for three hours firstly from a lack of flight attendants and secondly because they stuffed up packing the bags and failed to balance the plane. In compensation for the delay they've offered a flight voucher worth $50. I won't be using it.","","","","","2.0","1.0","2.0","1.0","1.0","","","5.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Blair","United States","2015-06-07","We've had quite the week with Spirit. Our first flight was TPA to DFW it spammed our phone with emails every 5 minutes with delays and playing musical gates. 4 Gate changes and a ton of delays later we pinned down our gate and waited our 2 hour delay. Time to go home DFW to TPA non stop another 3 delay notifications put our flight 4 hours late. All monitors in the airport continued to say on time. One of my group confused about the monitors not adding up to the notifications checks their website. The website says its cancelled! Turns out to be true and they weren't telling anyone. This got us onto the next mornings flight however left us stranded. More the 100$ in unexpected hotel costs later we return the next morning. All monitors say on time but then it starts. The notifications are blowing up the phone again. Knowing better this time we check the website right away. Cancelled again! Before they bother to tell anyone we rushed to the counter and got onto the next flight 12 hours later. Right away we being getting notifications for delays on a flight that's 12 hours away. Now our flight also has a layover. The first flight DFW to Ft. Lauderdale is 2 hours delayed. This means we should miss our layover to TPA. Not to worry that flight was delayed 3 hours as noted by the emails we had been getting all day. Workers have no idea what they're doing. Delays on all flights. Frequent cancellations. All drinks must be paid for. No leg room even in the 25$ extra space chairs we learned the emergency rows actually have leg room but prepare for the knees of the people behind you to be stuffed in your back. They will charge for all checked bags 40-100$ a bag. They also charge for carry-ons larger then a small backpack 25$ and a second carry on is 100$. 0/10 will never fly again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Quei","United States","2012-01-21","SJC to SNA return. I checked in online for both flights early enough to get an ""A35"" boarding position for both flights and that was good enough to get seats in an emergency exit aisle with great legroom. Both flights on time and flight attendants efficient and friendly. There is no inflight entertainment unless you bring a laptop to use their WiFi and you still get a free soft drink and peanuts/pretzels. Being able to check-in a suitcase for free is fantastic nowadays! I would rate the seat comfort very good.","","","Economy","","9.0","5.0","5.0","0.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Angelo Tzarevski","South Africa","2012-01-13","Chicago Midway to Boston return. Flights operated by a relatively new 737-700. Both on time. Leg room is generous for a low cost carrier. Flight attendants were polite and efficient. I was allowed to check in two 50lb bags for free and to take a carry-on bag as well. Seats were comfortable and leg room decent especially for a low cost. We were served a complimentary snack and offered non-alcoholic beverages with free re-fills. Boarding was efficient. My only quirk with Southwest is that they do not have assigned seating hence getting a preferred seat is tricky unless you pay the extra $10 and get early boarding. I had not done that but in hindsight I think the extra $10 is well worth it (especially if you want a window seat). I highly recommend Southwest due to their efficiency friendly staff and complimentary beverages.","","","Economy","","8.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Chris Schaefer","United States","2015-06-07","At first you think you're getting a discounted fare and you'll accept the odd departure and arrival times. But everything goes sideways if you have any baggage or desire to arrive on time or leave on time. The extra fees make the cost greater then booking with other airlines. The website is deceiving - weights of bags are not clearly defined and the I was not able to print boarding passes the website does make an effort to be pleasant with uplifting comments upon failure: ""Please print this failure message and show to the ticket counter attendant to avoid additional fees"". The plane itself is flight worthy the pilots are competent and landings are smooth. However the staff generally apologize very politely constantly.","","","","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Estrada","United States","2015-06-06","Last year was my first time flying Spirit. I don't travel much and was a bit concerned about flying with Spirit because of the reviews. But they had the best price available (about 1/2 of the major airlines). I made sure to read all the FAQs and policies and had no problems whatsoever with Spirit. The folks who complain about the price don't read. With the base price and the charge for the check-in bags my son and I flew from LAX to Houston at a cost that was far less than other airlines. And it was a very good experience. I don't care to pay for any extra frills so Spirit works best for me. This year I am flying with Spirit again to Houston. This time I joined the $9 Fare Club and saved a good chunk of money on my airfare even with paying for a check-in bag and reserving my seat.","","","","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","P Davis","Canada","2012-01-12","BUF-TPA return flights on time. B737-700 to Tampa and 737-500 back to Buffalo both quite clean although B737-500 showing its age. FA's friendly especially on the way back to Buffalo. The extra $10 for early boarding was well worth it on return - ended up with a mid ""A"" boarding group number and got the Exit seat with about 3 feet of legroom in front - if you're tall this is the seat you want. My home airport is Toronto but I'll drive to Buffalo for fares that are generally half the price of flying out of Toronto.","","","Economy","","10.0","4.0","4.0","4.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C McLeod","United States","2012-01-06","Avoid if you are travelling with children over 4 years of age. My wife 5 year old son and I were unable to obtain a boarding pass prior to our arrival at the airport and as a result under Southwest's ""open-seat"" policy we boarded when only single seats were available. My wife politely asked if any passenger would be willing to move so our son could sit with her and no one responded. The flight attendant did not attempt to assist us despite witnessing our dilemma. Fortunately a sympathetic passenger finally offered to move to allow my wife to sit with our son. It appears Southwest has decided that 5 year old children are sufficiently mature to sit apart from their parents on 3 hour flights. I recommend that you avoid Southwest if you are flying with children over the age of 4 or your family may be placed in the same position as mine.","","","Economy","","2.0","1.0","1.0","1.0","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Anthony","United States","2011-12-15","BOI-SNA round trip. Took my 4 year old son. We had no problems whatsoever on our flights. Connected in Las Vegas heading to SNA then Phoenix heading back to Boise. Flight from SNA to PHX was overbooked but since I was travelling with a 4 year old we got on right after the ""A"" group. I thought the boarding process was odd and I prefer assigned seating but I saved so much money on the lack of baggage fees it was worth it to me. Seats were more comfortable and I had more legroom than on other airlines I've flown. I'd fly SWA again for sure.","","","Economy","","9.0","5.0","4.0","4.0","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Johnston","United States","2015-06-06","I flew from Minneapolis to Portland layovers both ways. First flight was cancelled and I had to wait 24 hours for the next one the man at the counter was rude and didn't speak English well so it took awhile to get anything figured out. They said the flight was cancelled because of weather in Chicago. I checked and the weather was clear and 85 there? I live 3 hours from the airport and wasn't provided a motel. Every flight was delayed after that. Seats are tiny and uncomfortable. All the passengers were crabby because they have spent hours or days in airports waiting for planes and flights that were delayed or canceled. I'll spend twice as much next time just to avoid this airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Evans","United States","2015-06-06","June 2 2015. Spirit emails everyone about delays and gate changes but not about cancelled flights! My husband and I checked in got our boarding passes and waited at the gate only to be told that our flight was cancelled. We had to go back to ticketing get our flights changed get new boarding passes retrieve our luggage from baggage claim go through TSA again and waited at our gate. This flight was 3 hours delayed!! Yes it was a cheap flight. Yes I paid for baggage check-in. I never expected Spirit to be so inconsiderate about the first cancellation. Everyone in line with us waited for the emails but did not get them. Plus ticketing agents were clueless about the cancellations. Very sad. Very poor operations.","","","Economy","","2.0","1.0","5.0","1.0","0.0","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Eidelson","United States","2011-11-21","SAN-PHX roundtrip. The flight from SAN to PHX was delayed at the gate for 40 minutes in San Diego. The plane however was a new refurbished looking 737-700. Very comfortable. The flight back was on an old worn looking 737-300. The flight was a little bumpy to begin with but it got smoother as we went along. We arrived on time at the gate in SAN. Cabin crew were friendly both ways.","","","Economy","","7.0","4.0","4.0","4.0","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Larson","United States","2011-11-18","DEN-LAX to connect with international flight on another carrier. On-time flight was most important. Staff at check-in gate and onboard was pleasant and professional. Clean aircraft. Seat pitch comfortable for 6-foot passenger. Fare same as other carriers but ""Bags fly free"" saved our family $60.","","","Economy","","8.0","4.0","4.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Harold Walters","United States","2015-06-04","The only reason my wife and I booked with Spirit is that they are the only airline offering 95 minute non-stop flights from Philly to Myrtle Beach. All other airlines have connecting flights with 4-5 hour travel times. The low fare was a bonus. We arrived at 5am for our 7.30am departure to find out that the flight was cancelled without explanation and with no assistance. We later found out that Spirit will arbitrarily and without warning cancel flights when they don't have enough seats sold. We and the other 100+ passengers needed to scramble to find seats with other airlines which were mostly sold out.","","","Economy","","","0.0","1.0","1.0","0.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Harding","United States","2015-06-04","I flew Spirit Airlines over the weekend and it was the worst experience I have had while flying. The inflight service was horrible no complimentary water nuts or anything. The lowest price was $2 for a tiny cup of coffee or tea. No in-flight entertainment to speak of aside from listening to unhappy customers grumbling and the baby behind me screaming. Absolutely no legroom and I'm a pretty average sized 21-year-old woman. The seats didn't recline not that I would have wanted to lay in the lap of the poor mother behind me. Then I was charged $50 for my carry-on twice after I was told that it would cover all legs of my travel from Portland to Cancun. None of the people employed with the airline were helpful in any way or even seemed to know what was going on half the time. On the last leg on my return flight from Cancun Chicago O'Hare to Portland as well as two others flights were cancelled after being delayed for over two hours. I was not given a reason for this cancellation until I was told by other passengers that the flight staff from the Portland flight and Vegas flight had been pulled to the Houston flight. After that all three planes worth of people went to the desk to try and get refunded for at least the leg that was cancelled or maybe a voucher for a hotel room for the night. I stood in that line from 11.30pm to about 2.30 or 3am. After bonding with many people over mutual disgust of Spirit Airlines I found out that some people had been waiting to get to Portland or Vegas since their flights were first cancelled on May 28th. It was now the 31st. That took care of my idea to just re-book with them for a morning flight to Portland. Next I heard that the vouchers they were giving people for hotels were useless. When I finally got up to the counter the woman was very hard to understand she mumbled so much. At that point I had been up for 40 hours plus and I think people could still understand me pretty well. Overall I feel like I wasted my time and money. I wish I had just paid more for a Delta flight.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Epps","United States","2015-06-04","This is the worst airline I've been on! This company is very poorly managed. The airline nickles and dimes you for everything. Be careful to read everything before you book because they charge extra to reserve a seat which by the way are uncomfortable and do not even recline. With the exception of 1 employee that I encountered they are not friendly people. None of the flight attendants seemed to like their jobs. None of the employees seem to know their jobs. Our flight departed 3 hours late. Then when the plane couldn't land at our destination because of bad weather they took us to another destination. OK anyone that has flown understands that these things happen. But the attitudes of the workers and the lack of communication made this a horrible experience. We were stranded for almost 7 hours after we were told that ground transportation was being supplied to get us to our destination. What should have been a 3-hour trip turned into an 18-hour ordeal. I will never fly on this airline again.","","","Economy","","","1.0","2.0","0.0","1.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Sean Symon","United States","2011-11-01","IND-BWI and BWI-IND. First trip was on a Boeing 737-700 aircraft. Seats a little worn but plane was clean. The flight was rather empty so had three seats to myself. The crew was okay prefer flight attendants to be dressed professionally rather than casual. The flight on the way back was full plane arrived on time in BWI and crew was much better this time round. Plane an older Boeing 737-500 I believe but it was clean and inviting. I got two drinks and a snack which was quite nice.","","","Economy","","9.0","5.0","4.0","5.0","","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Ball","Indonesia","2011-10-31","LAX-MSP-LAX. A bit quirky typical boarding procedure (line-ups on either side of numbered poles at the gates) smart-alec announcements from both pilots and flight attendants etc. However a value product: no checked baggage fees free snacks coffee and soft drinks reasonable prices for alcohol. Comfortable seating accommodating flight attendants clean airplanes and dependable service on the ground as well as in the air. All four segments of my trip were packed crew remained hospitable and efficient.","","","Economy","","10.0","4.0","5.0","4.0","","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Williams","United States","2015-06-04","Spirit is mercenary and anything but a bargain. I flew from Denver to Chicago not that it matters where you fly with them and my apparent ""bargain"" $140 fare became: $140 fare + $45 each way checked bag ($90) + $45 each way carry-on bag ($90) 140 + 90 + 90= $320. Not a bargain at all! I could have flown a ""real"" airline that doesn't charge extra for everything including water! The seats didn't recline on the A319 I flew on both ways and the attendants were like robots. My advice is not to even consider Spirit.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Reeder","United States","2015-06-04","Flight 377 5/13/15 out to Vegas. Flight 340 5/27/15 back to Latrobe. We flew Spirit to Las Vegas from Latrobe PA. Great price free parking and we enjoyed the whole experience. It was a great trip and we did not care about the fees for seat reservations or checked bag fees.","","","","","9.0","3.0","5.0","4.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Bob Marines","United States","2015-06-01","Flight 921 left 5/30. I booked with Spirit because I thought it was going to be a cheaper flight only to find out after booking they charge for carry on checked bag and even choosing your seat! Are you kidding me! For my wife and myself I had to pay an additional $286 plus I though joining the $9 club for an additional $59 would save. I can honestly say I will never fly Spirit again! I advise everyone to consider booking with another airline. Be aware of the additional costs! This it was I call very deceiving.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Rai Kessler","United States","2011-10-20","Albany to Orlando. Leg room is tight seats not spacious but neither are they overly uncomfortable. Service was excellent. Humorous dialogue and an over all sharp wit one staff member was funny. He alone would make me choose Southwest again but the airline also provided a good value and pleasant trip overall. Free snacks and beverage was a nice change from some other airlines as well.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Randy Lin","United States","2011-09-15","ONT-SMF roundtrip. Overall good flight but they definitely need to add TV's on long haul flights. Anyway good airline and cheerful crew.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","K Lee","United States","2011-09-11","Both our flights were on time and we had no hassles or problems. Our flight was only about 2 hrs long and we were a little crowded (not tons of leg room etc). I can see where this might be more of a problem for a longer flight but for us it was fine. The plane cabin seats etc. were nothing fancy but they were perfectly adequate and clean - all we needed for a family trip to Florida. Great value for the price - we had a good experience and will definitely fly Southwest in the future.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Heuer","United States","2015-06-01","I fly every week and the Spirit flight times are convenient. I got claustrophobic in the tiny seats so I tried to upgrade to an aisle seat. The website messed up and first charged me for two seat upgrades then stuck me in the back window seat anyway. On the return trip it showed me seated in a big front seat. Then when I printed off the boarding pass I was stuck in a back window seat again! I went to the gate and was told there was nothing they could do on the (already delayed) flight. I tried calling customer service and going on the website but could not get through to customer service at all. Is this how they treat their frequent flyers? I may have to bite the bullet and spend the extra money for Delta because I do not trust Spirit!","","","","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Stine","United States","2015-06-01","I chose Spirit Airlines because they were the only ones that had a direct flight on the days I needed to fly. The price was good so I thought it was a good deal. Little did I know that my bags one checked and one carry on cost more than my round trip ticket! The departure flight left late was overbooked and the seatbelt on my seat was broken so instead of boarding in the first group I was asked to wait until the end to board and see what seat might be left. So at that point we are over an hour late from the original take off time. I did finally get a seat but I was the last one to board the plane. Then the return flight 6 days later. Of course there was a problem. We boarded on time which I thought was great. Then after sitting at the gate for 20 minutes the announcement came that we were unloading because there was no crew to fly the plane! Another hour plus delay waiting for a crew. The we got on the plane again with quit a few empty seats. I was in a seat with two screaming kicking children behind me. Prior to take off some people had moved into the empty seats towards the middle of the plane and were told to move back to their original seats because the plane was loaded according to weight. I intended to ask a flight attendant if I could move to an empty seat as soon as I saw one and surprise surprise I did not see one attendant throughout the whole flight! I will never fly Spirit Airlines.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Koenig","Brazil","2011-09-11","DTW-MDW-GSP. Paid extra $10 to get early/priority check-in. Still ended up with boarding numbers in the high 20s. Managed to get one front row and one exit row seat for the first flight and two exit row seats for the second flight. At DTW there were lots of passengers in wheelchairs and a woeful lack of airline personnel available to take them onboard so boarding took a while. Flight into GSP not only took off on time but arrived 30 mins early. It is not always the cheapest option especially if you are adding the $10 earlybird check-in fee but in this case it worked out fine. Still not sure if I like their boarding system since it results in our standing up longer than with other airlines.","","","Economy","","7.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Gail Taffet","United States","2011-09-07","Raleigh to Newark via Baltimore Washington. Had great seats on each flight with friendly crews. Nice experience with smooth trips.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S McLaughlin","New Zealand","2011-09-06","My first time flying domestically in the USA LAS-LAX on a $39 fare. I did online check-in the day before and was in the second boarding group. Got a row to myself. Check-in process well organised all automated at the kiosk and then your name is called to drop off your bag at a counter. Flight attendants cheerful for the early hour impressed with being allowed 2 checked bags free.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Valentine","United States","2015-05-31","Terrible airline experience. I bought a ticket from Ohio to Las Vegas for fairly cheap just to be nickled and dimed for food beverages seats and baggage fees. I would have much rather paid a little bit more and used another airline. The flight attendants were rude unprofessional and acted as if they hated their job. My flight back to Ohio was delayed for one hour and our baggage terminal was also changed last minute.","","","","","4.0","1.0","2.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Bieri","United States","2015-05-31","We traveled home from Vegas yesterday. When we had booked the flight a few months ago we thought we had gotten a fair price until the additional charges were racked up. We printed our boarding passes and discovered we needed to add one piece of luggage to our flight. The help screen said what to do on the website but it did not offer the option to make the change. Finally we found the ""HELP phone line"" and used the hotel room to phone in our request. It was almost an hour of waiting on hold before we were able to talk to real person! I was able to add our luggage but it was another $40 dollars for a one bag. We were seated in the middle of the plane and the girls in the row in front of us were very loud for almost the entire trip. The flight attendants seemed ""afraid"" to ask them to quieten down and stay seated. We will not be flying with this airline again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Wyatt","United States","2011-08-09","I am 16 years old and recently travelled with Southwest by myself. I was nervous as this was only my second time flying. I flew SAT to BWI return. I found all of the staff to be courteous and the pilot made regular announcements. Even though there was a delay at BWI the staff kept everyone informed they quickly boarded us and flight actually was shorter than expected. I liked the open seating by paying the extra $10 for early check in I was in the first boarding group and got a window seat on both flights.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","W Marks","United States","2011-08-05","I have flown over 100 flights on Southwest and have not had a bad flight. Back in the old days when the first in line got to board first we always arrived early to get the best seats. Now that Southwest issues boarding numbers we always pay the extra $10 to get priority boarding. The system of having no assigned seats is much more efficient and gets the plane off the ground much faster. Like many others I am disappointed that the Rapid Rewards Program has changed. It was a very generous program now it is similar to most of their competitors.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","K O'Sullivan","United Kingdom","2011-08-02","Tampa-New Orleans. First time on a US low- cost good price for tickets. Cabin crew friendly flight crew professional. I was impressed with the seat pitch in Economy for a short sector on B737. I am 6 ft 2 inch but was comfortable compared with Transatlantic B777. I always prefer preselection of seating and not sure why SW are averse. I would happily pay a supplement.","","","Economy","","9.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Smith","United States","2015-05-31","Flew from Boston to Atlantic City a few weeks ago the experience was fine. The website was very clear about the baggage fees; even with the bag fee the trip was far less expensive than flight or train via Philadelphia. I was upgraded to a big bulkhead seat so can't comment on the coach seating. I noticed that although the plane was full the overhead bins were not. Therefore no one was forced to check a bag as often happens with other carriers (there is an advantage to charging for carry ons). No delay at check-in. Flight was on time and it did not take too long to collect my bag in ACY.","","","","","10.0","4.0","4.0","4.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Fordham","United States","2015-05-31","We just returned from a trip to Cabo San Lucas from San Diego on Spirit Airlines and we will never fly Spirit Airlines again! To begin with their website is probably the most poorly designed website I have ever seen. You may find a cheaper ticket to wherever you are going - but check the fine print! You must pay for baggage including carry on and it is not cheap. Nothing is free when you fly - you pay for water soda snacks - they give you nothing! There is no entertainment and the flight attendants are about as useless as hang nails. Our flight home was delayed 3 hours the customer service at the ticket counters are not very helpful - its a good thing we enjoyed our week in Cabo because getting there and returning home was a nightmare! The seats in this airplane were disgustingly dirty old and torn - do yourself a favor - never fly Spirit!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Matt Sisko","United States","2015-05-31","May 24 2015 flight 675 Atlanta (ATL) - Orlando (MCO). This is an airline that uses intimidation and deception. when you purchase a ticket and go to select a seat the only seats that show available are the 15 and 20 dollar seats the others are greyed out like unavailable. If you choose to take a chance on a random seat and not pay extra it will assign you a seat basically they want you to purchase more expensive seats which I might add there is no leg room at all if you had to put your head on your knees for a emergency landing you could not do it. Last issue was being intimidated into paying 50 dollars for my carryon at the counter when the carry on was within their guidelines for free size. We were told pay 50 dollars at check-in counter or 100 at gate. At the gate they had a size basket to check your carry on but not at the check-in counter. We purchased a bag especially to meet the requirements but did not want to have a hold up at the gate because we had to get home. We will never fly this airline again. When you add up everything they want you to pay it is no bargain - beware!","","","","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","P Falzarano","United States","2011-07-31","First time with Southwest as they have only recently begun servicing Newark. EWR-SAN connecting in PHX and Chicago-Midway. Booked hotel and rental car as well. Very pleased with the over all experience. Everything was exactly as stated. I enjoyed the extra inch of legroom compared to my usual airline (Continental). Flight attendants friendly and helpful with frequent offerings of refreshments and snacks. I would like to see them expand their Newark service because I would use them any day.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Eike Jens","United States","2011-07-29","Southwest avoids punishing customers with extra fees such as change cancellation or bag check fees where possible. If you happen to check your bags late they will accept them and try their best to get them on the plane often faster than you can make it to the gate. If it's too late to check the bags they will place them on the next flight. A-List membership allowed me to bypass check-in and security lines and get preferred boarding almost always resulting in 'first class' seating in the emergency exit row. Companion Pass allowed me to travel around the country with a good friend on the weekends I wasn't commuting for a whole year. Personalized birthday and holiday cards were also nice touches.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Johnson","United States","2011-07-28","It's very little hassle flights are almost always on time customer service is great. I enjoy the occasional jokes over the PA and the creative ways of doing the safety briefing. I like the first come-first seated policy. In terms of their cabins I find that they have good leg room that's a big selling point for me at 6'2.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Servet Saglam","United States","2015-05-31","I flew from Las Vegas to Houston. We had 3 gate changes during a midnight flight. Not to mention the one and a half hour delay. The best part is Spirit only accounted my miles from Vegas to Houston and not from Houston to Vegas. The seats can't be reclined and are very stiff; horribly uncomfortable. Yes it was cheap but I think that's what you get for what you paid.","","","","","5.0","1.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Lardon","United States","2015-05-27","I jumped on the chance to fly to Costa Rica round trip for less than $350 as most people would but I regret my decision and would have much rather paid a bit more to fly any other airline. The cheap airfare is made up by the airline in baggage fees at $45 for a checked bag or $50 for a carry on and all food water or soda is for purchase only. When leaving Costa Rica the flight attendants and ticket checkers searched our bags and took the beverages that we purchased inside the airport past security telling us we were not allowed to bring drinks on the plane. The flight attendants were rude unprofessional and acted as if they hated their job. Not a single of the 4 legs of our trip left the airport on time and the seats on the plane are extremely tight. I am 5'3"" 120# and my knees were in the back of the seat in front of me and the seats do not recline. It was an incredibly uncomfortable experience. I will never ever fly with this airline again and I will see that none of my family or friends fly with this pitiful airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dena Grossenbacher","United States","2015-05-27","Terrible airline experience. I bought a ticket for my girlfriend the flight was from Minneapolis to Portland with a stop in Chicago. 4 hour delay in Minneapolis because of weather. But then they flew to Chicago and then canceled the flight to Portland. Next available flight was 3 days later. Ended up buying a last minute ticket on another airline just to avoid her being stranded for 3 days. Terrible and very costly experience.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Tirrell","United States","2011-07-28","My wife and I have flown Southwest often in the past. We've watched the past couple years as Southwest has made cutbacks and the value of their service has declined. Our primary frustration with Southwest comes from a recent flight where we were abandoned in the Denver airport. We arrived at our departure gate in Austin to find the plane running late. When we landed in Denver I checked our connection to see that it was boarding. We arrived to see they had closed the door. We were frustrated that they wouldn't hold the plane for a few minutes to allow connecting passengers to board. We spent the night in a chilly airport and offered no dinner or breakfast voucher.","","","Economy","","","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Segal","United States","2011-07-26","PHX-GEG roundtrip. Stop in OAK each way with change of planes outbound. Good trip all flights on time. Seats comfortable FA's were friendly. Only complaint would be collecting bag in PHX upon return. Took over 45 mins at when only 3-4 other flights there. Apparently the conveyor belt kept jamming but they stopped/started no less than 4 times before it was spitting out bags so fast everyone was having issues getting their bags off the belt.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Cunningham","United States","2011-07-25","I loved the fact that their system for boarding a plane uses physical structure as well as simple written and verbal directions. It's very effective. I liked that I could choose from multiple snacks and take multiple bags if I wanted. The stewardesses were very friendly.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joseph Mele","United States","2015-05-27","May 14th Ft. Lauderdale to Atlantic City returning on 17th May. Flight 262 and 235. This was my first time flying Spirit I have to say I was a bit sceptical. Being that I was flying into Atlantic City and they are the only game in town I chose to keep my reservations. My wife and I arrived in Ft. Lauderdale an hour or so before our scheduled flight to AC. When we arrived and checked the departures I was glad to see that it said ""on time"". Being in Zone 1 I was one of the first to board. I expected to see this broken down rickety plane instead I entered a clean modern looking plane with ""Normal"" looking seats. I found my seats by the way my wife and I both booked aisle seats we were please to see that they looked and felt like any other airline seat. A little close together and a little cramped. But aren't they all? We encountered smiling helpful and cheerful flight attendants. The plane left on time and was one of the smoothest flights I have taken. The only negative is the fact that I asked for a bottle of water and they said they had to charge me $3. I politely declined. Our return trip to Ft. Lauderdale was equally as positive. Both left and arrived on time and with a thoroughly professional and upbeat crew.","","","","","10.0","3.0","5.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Catherine Michelle Sumrall","United States","2015-05-25","We flew from Myrtle Beach to Dallas from Dallas to Las Vegas. Then from Las Vegas to Detroit then Detroit and am now waiting on my return flight to Myrtle Beach. Every leg of this flight was late except the beginning from Myrtle Beach to Dallas. On the flight from Dallas to Vegas they announced that our flight wouldn't be leaving until 7.30 some people left to go eat as this was an hour after it was supposed to depart. Good thing we didn't because they actually left at 6.20 and never changed the sign to delayed departure. Just very unorganized and unprofessional. Not to mention the pure filthiness of the plane. There is no way they actually clean the aircraft after travelers depart from the plane considering they loaded us on immediately. The plane was filthy. I have flown a lot and usually it takes 30-45 minutes to clean and fuel after a plane comes in. This one maybe 10-15 tops. The staff were very unprofessional. We have been so disappointed with Spirit that we would never recommend them to anyone. If I had gotten the tickets for a great price I may have been able to look over some of it but with everything combined the dirtiness unprofessionalism and late departures you can't overlook all of it. I highly recommend paying the bit extra to go with another flight. By the time we paid 80 dollars for luggage fees. That was one bag there and back it was not any cheaper at all.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Debbie Barakat","Australia","2011-07-25","Will use this airline again when travelling in the US. We flew San Diego to Las Vegas and SW was the only one that offered a direct flight at less than half the price and as a family of 7 we got to sit together. The flight attendants were very friendly.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Joe Dow","United States","2011-07-22","In the past I have always been very happy with Southwest however after today I am extremely upset. I had purchased a ticket of which I was not able to use. They were able to extend the unused ticket for 1 year. Today I called to attempt to use the ticket only to find out that I will not be able to use the credit as my trip is 2 weeks beyond the 1 year mark. I called customer service to request an extension ($50.00 fee of which I would happily pay). I am told that I have to wait for the credit to expire prior to their ability to extend the credit. I would then take the risk of not being able to get the flights I need for my upcoming trip. Poor Customer Service Southwest.","","","Economy","","2.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Fenston","United States","2011-07-11","Never flying Southwest again. Their boarding/seating process is horrible and needlessly stressful; their ""new hip"" thing among flight staff is really annoying. My fiancé and I flew across the country to get married last weekend. Of course we wanted to sit together on the 5 hour flight. But with the ridiculous system of no assigned seats there was no way to assure this. On the way back we got stuck in separate seats surrounded by a yelling and singing boy scout troop. To make things worse the flight attendants cranked up the volume on the PA system and sang the safety demonstration. In fact all announcements were done in song. This should be illegal. They seemed to think it was clever but it was a real nightmare to be strapped into one of those tiny seats surrounded by pimply screaming boy scouts and then endure warbling flight attendants blasting through the overhead speakers. A truly horrible airline. I will pay double triple quadruple to avoid flying Southwest. I will walk or crawl across the country rather than fly with these people.","","","Economy","","","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Georgia Tountas","United States","2015-05-25","I just flew in from Boston to Chicago today the staff were rude seats don't recline and if they do you cant tell. The washroom were disgustingly dirty and smelt very bad. It's a shame that a cup of coffee or water isn't complimentary.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Jones","United States","2015-05-20","Flew with Spirit from Baltimore to Las Vegas. The flight was fine plane was clean we arrived on time. Already had a problem with having to pay for our bags get to Vegas waited for the bags at the carousel after 15 mins of waiting for the bags to start coming off the entire flight was told that our bags were not put on the plane they were still in Baltimore. Was told our bags would be delivered to us by noon the next day. So here we are in Vegas with nothing waiting for it to be convenient for spirit to send us our bags. The bags should have been placed on a flight once they realized the mistake they made. I will never fly with them again.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Carlton","United States","2015-05-20","Absolutely terrible. I knew it was budget but the customer service and queue times are horrendous. Flying IAH to ORD there's consistently a 30 minute wait to begin deboarding the flight. The planes are outdated and I honestly feel in need of a shower and Laundromat after a 2 hour flight in their terrible seats.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","K Strait","United States","2011-07-06","This was my first time flying Southwest. I've used United an Delta most other times and now I know why. There is absolutely no room on these planes. your knees are all but touching the seat in front of you and the seats are way too small. I weigh 128lbs and I was very uncomfortable. I was hot and miserable. The captain never spoke to us during the flight. I've never had that happen with any other airline.","","","Economy","","4.0","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Butler","United States","2011-06-30","I fly Southwest all the time but this particular trip was not so great! I found a really cheap flight with a 1 hr layover which turned into a 3 hr layover. Because my original flight destination time was so late a 3 hr layer had me arriving at 2am when all public transportation (which I use) has ended. I think I should have been compensated for my transportation to the city.","","","Economy","","7.0","","","","","","","1.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S London","United States","2011-06-28","As a former Northwest/Delta Airlines customer (exclusively) I may be easier to impress. Southwest recently started direct flights between Phoenix and Minneapolis. We purchased tickets in May at what we considered to be very reasonable fare for a roundtrip to celebrate our grandson's second birthday in Minneapolis. My father passed away two weeks prior to our scheduled departure. I called SW seeking assistance. After a brief discussion regarding the circumstances and flight availability the associate announced a fee of $783.00. With the shortest of pauses (I was choosing an appropriate reaction) he asked me to hold while he consulted with a Customer Care agent. A few more questions resulted in a change in three of the four legs of our trip for a total cost of $10.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Shamir Kansakar","United States","2015-05-20","Spirit Airlines doesn't seem to care for passengers' convenience and miss every opportunity to make them happy! My weekend trip started with a delayed flight 108 from San Diego to Dallas. However the circumstances were understandable: the plane landed in the international terminal and took time to get re-positioned at the respective gate. Fine! The return flight 107 was an excruciating deal-breaker. Due to a glitch in engine all the passengers were asked to disembark the plane. The repair took 2.5 hours. We were left on our own mercy! When we boarded again the whole gig took off as if nothing ever happened except for a rambling mentioning of 'a slight delay'. I'm thankful for the crew's decision to take their time to investigate what was almost hurtful was the lack of accountability! Most of the passengers were hoping for some free drinks - but when the pilot announced ""drinks for purchase"" there was an audible growl amid the passengers.","","","","","1.0","3.0","1.0","1.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Koonce","United States","2015-05-20","We flew from Baltimore to Las Vegas. One flight was straight through and the other one we had to get a connecting flight. Every flight was on time. We had no problems with any staff. There wasn't a lot of leg room and not only did our first group of flight attendants apologize for that fact but my husband and daughter who are taller than my 5'6"" did not complain. It would be better if they provided more of the roomier seats.","","","","","10.0","3.0","4.0","2.0","2.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Fisher","United States","2015-05-20","They try to hook you in with the ""bare fare"". Which is code for al a cart. Aka they charge you for everything. First the flight cost. It seems low. But then you have to pay for a seat pay for a bag (each way no round trip baggage). By the time it was all said and done I came to realize the ""cheap flight"" with 2 layovers before I would arrive would have been cheaper through Southwest on a direct flight. My flight was delayed and then delayed again and then delayed again. I received the information from my email not from the lady behind the counter at the gate while waiting. During my layover my next flight said on time. Past the boarding time. Past the flight time. Finally it was cancelled a half hour after it should have taken off. Due to no pilots. Then we're told to form a line. 4.5 hours into the line. I still have not been helped. Not with a hotel not with a new flight nothing was offered to eat or drink and by the time they announced the cancellation all of the eateries in the airport had closed. None of the employees knew what they were doing they had no direction. People that were being helped were told to hold while employees disappeared for 30mins and one employee said she would be right back to finish with a customer and never came back. I will never fly Spirit again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","M Cymbalak","Australia","2011-06-25","I flew SouthWest a number of times between US cities and really like the product they offer. It is low cost and I didn't experience any hidden surprises. I also like the no fuss nature the airplane comes in people get off the next lot get on and it takes off again. It’s great if you just want to get from A to B. The two checked bag allowance is a win as I arrived in the US on an international flight with 2 bags so it was helpful to have these included without additional cost (as many/all other US airlines charged). I will continue to fly SouthWest when I visit the US.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","E Phelps","United States","2011-06-23","I've been a Rapid Rewards member since 2000 and have spent time on the A-List (but not there currently.) SWA has consistently been above and beyond all other airlines I've flown (AMR Delta Continental) for customer service and they are much more likely to be on-time and not pulling booking shenanigans. Transparency on the (minimal) fees is a giant plus.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Britt","United States","2011-06-10","I fly SouthWest constantly - they aren't perfect but employees are cheerful legroom and storage room at your feet is better than other airlines bags are free and there are no change fees if you need to change a flights.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Save","United States","2015-05-20","Every week I travel to Chicago from Houston. Good part about flight is it departs on time most of the time. Worst part is when you land. Very rarely you have gate available for the flight that reaches on time. Whoever is scheduling flights for Spirit needs to be fired for not doing their jobs. I can't understand why they have 4 flights coming in at the same time when they have only 2 gates available.","","","","","3.0","3.0","4.0","2.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Lobb","United States","2015-05-16","April 28 flight 832 to Orlando. May 2 flight 713 to Houston. This was the first time I had flown Spirit so I was a little apprehensive. My total experience was very positive! The cost of the flight was amazingly low. The Spirit personnel were friendly and the plane itself was clean and comfortable. The flight itself was smooth and on time.","","","","","9.0","4.0","4.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Jenney","United States","2015-05-16","April 8 2015 flight 323 and April 13 2015 flight 424. When we booked with Spirit I was terrified for our flight due to all these awful reviews. After flying with them I feel like a lot of people only write reviews when they get bad service. I know a lot of people actually have had bad experiences but ours was fine. Yes you do have to pay for everything but they do tell you that on the website. I flew to LAX from MSP with my husband and two little girls. Flights were all on time. Everyone was nice. No problems at all. If you're thinking of flying Spirit don't let all these bad reviews deter you.","","","","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Bruce Woodward","United States","2011-06-06","I am done with Southwest. I just got screwed by the inability to change a passenger just like so many others recently. The agent said they have been telling people about this for some time. News to me. As soon as I can arrange it I'm paying off my Southwest credit card and sending it and my rapid rewards card to them in pieces.","","","Economy","","","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Webber","United States","2011-05-31","Extremely disappointed in Southwest's recent changes to the policy on the inability to change a passenger name once the ticket has been purchased. I bought a ticket for an employee before this policy took effect who was not able to make the trip. Since then SW started supposedly ""enforcing a policy that has been in place"" without any sort of notification. Now I'm out almost $500 because they won't refund the ticket or allow me to use the credit for another passenger - even if it's just transferred to my name. Their reason when I filed a complaint? ""a proactive step to align our business with the general practice of the airline industry"" So it seems SW is in fact purposefully intending to become just another airline. The really upsetting part is that only a week or two earlier another trip for an employee had to be cancelled and I was able to use the flight credit for someone else. Suddenly I can't. No notification at all. I get emails just about every other day from SW advertising their ""get- away"" deals; couldn't they have simply sent out an email letting us know their policy was going to go into effect? I was an extremely loyal SW customer but they've lost my business for good. I know I'm only one of many people this has affected - they told me as much when I called to complain.","","","Economy","","","","","","","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kasi Franck","United States","2011-05-21","Terrible customer service. I purchased tickets for my employees to take a trip in October 2011 and one of the employees can no longer go. This trip has been planned 5 months in advance. Southwest will not let anyone else use the ticket even though we gave 5 months notice. They would not allow any name transfers. Only the named employee could use the ticket no else could go in her place. They would only refund if they were given a copy of a death certificate of the employee.","","","Economy","","","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Anderson","United States","2015-05-13","Flying with Spirit is like playing roulette. Sometimes you get a great deal and everything goes relatively smoothly but sometimes you lose big and end up spending triple when they make you wait 8 hours for a flight that they end up cancelling once it's too late to book anything else. I've flown with them several times before and had a few complications but nothing terrible until this past mother's day weekend (May 10 2015). I booked a 6 am flight from Minneapolis to Baltimore with a connection in Chicago. I was supposed to arrive in Baltimore at 11.30am Sunday in time for mother's day but I didn't get home until 2am on Tuesday. I only made it then because I booked a last-minute flight on United. My $130 Spirit ticket ended up costing $480. If you have to be somewhere by a certain date do not book with Spirit.","","","","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tatiana Ortega","United States","2015-05-13","We booked with Spirit to fly to Puerto Rico (round trip). We flew out of MCO airport in Orlando and were very disappointed with the flight there and back. First off we had to pay 90$ to check in our bag because it was over 40 pounds. 90$ there and back. $180 alone in luggage costs! Next we get on the plane and the seating space is very small and uncomfortable! Only people that will feel comfortable in those seats are children. My boyfriend is 6 feet 4 inches and his legs were cramped the entire flight. Regardless of being able to purchase ""Big Room"" seats every person should be comfortable while flying. It was miserable. Secondly there was an AC problem where the entire flight was 60 degrees. It was freezing. It was impossible to rest during the flight because there was no leg room and it was so cold. Thirdly we have to purchase drinks and snacks. After paying 90 dollars for luggage you think people are going to pay for snacks! On the way back we bought a blanket for the plane not mentioning already spending 90$ for our luggage. We even decided to purchase bigger spaced seats since we were so uncomfortable last night which was 16$ per person. We paid 32$ for more leg room and when we got on the plane it was just as small. We fly all the time and we are never going to fly on Spirit again.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Fenske","United States","2011-05-19","Travelled SW for the first time because my son gave me and my husband SW giftcards so we booked a trip to Vegas. We paid the extra $10. each was for early bird seating we got A section between 15 and 30 that was good. I think if you are flying as a couple it is worth the extra so you can sit together. I hear some people are saving seats for their partner which I find to be cheap. Anyway to and from Vegas we had good flights I liked choosing my seat. I will fly SW again as long as SW stays with limited extra fees. I used to fly Continental only but they have imposed more fees than I care to read about. Keep up the good work SW and we will stay loyal to you.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Luke Smith","United Kingdom","2011-05-18","Boston to Norfolk via Baltimore early morning. Boston to Baltimore fine but probably only because the flight was nearly empty and I could sleep. Legroom better than on other legacy carriers. Baltimore to Norfolk a horror. A very loud stewardess with a grating Southern accent spent the whole flight on the PA yelling about seatbelts how no drinks would be served due to turbulence (there was no turbulence) how no one could get out of his seat due to turbulence (there was no turbulence) how cute all the screaming babies onboard were and lastly in signature creepy Americana how there were soldiers or something onboard so to give them a loud round of applause for their service. So loud applause and the obnoxious loud flight crew prevented me from getting any sleep on the flight. I understand Southwest has a particular style - a kitsch-laden obnoxious style. It's not for me. At least the bags were free.","","","Economy","","3.0","","","","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","A Morris","United States","2011-05-17","Service was good out of PBI plane looked a little tired but seats comfortable. Upon arriving in BWI connecting flight to LGA was delayed 2.5 hrs. They need to improve their LGA service. Got there but late. Still a great airline.","","","Economy","","5.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amy Brokaw","United States","2015-05-13","We got a package deal to Vegas from Kansas City to get married. The price was right in the beginning. We checked in only to find out the normal sized carry on was too big for this particular airline! We flew with a group so it was interesting to see the inconsistency of prices. Our bag was $55 another $50 another $45. The plane itself was fine. Smaller seats less leg room but the good news is you can get in the luggage rack if need be for all of the empty space! Both flight to and from our destination were late with no apparent explanation. We did receive an email stating our flight was delayed however you get there in a timely manner only to hear horror stories of how people's flights are canceled for no reason with no refunds or my favorite people receiving an email of a delay to find the flight was on time so they missed it resulting in them having to purchase another ticket! No snacks or drink provided. Without a doubt the worst airline ever! Never again!","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Baldwin","United States","2015-05-13","On May 10 2015 flight #365 from New Orleans to DFW was canceled due to inclement weather in North Texas. The customers were definitely not a priority for the airlines. The customer service lines were non existent was on hold for an hour. When I reached the ticket counter the ticket agents couldn't have cared less about our predicament. The only option given was a refund. No options for hotel or rental car vouchers were offered. We were even told that we would have to pay and extra $90 fee if we wanted to book the next available flight home the next day! Never again Spirit. I'd rather drive.","","","","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Geri","United Kingdom","2011-05-17","A mixed-bag trip from Seattle to Washington Dulles . On the plus side I had to change my itinerary at the last minute and was able to do so on Southwest at minimal cost. Flight out was uneventful. Flight back terrible I was stuck in Midway after a Dulles delay the airline stated was a mechanical problem but they refused to provide a hotel voucher. I had to find and pay for my own hotel. The gate agent was very rude.","","","Economy","","2.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Alberto Robayo","United States","2011-05-16","Is Southwest becoming too big? It used to be one of the few airlines I could rely on for great customer service and quality. But it seems that with the acquisition of Airtran they also acquired the bad habits of big airlines. My last trip with them was a headache that cost me $500. I got stuck in Chicago for one night and received attitude from the crew when I tried to address the issue. It is great that they don't charge for luggage but I'm curious to see how long that is going to last.","","","Economy","","1.0","","","","","","","4.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Patrick Lenahan","United States","2011-05-07","Beware more and more Southwest is just another airline. Latest casualty is the previously elegant Rapid Rewards program which used to be 16 credits=1 free flight virtually no restrictions. It has now devolved into just another points system with ever more restrictions. During the transition they are still using Awards which was the mechanism by which you reaped the reward of a free flight. But do not convert points into an award - if you do so mistakenly you will never get them converted back into points. Found this out trying to book a flight by converting to award first which was akin to the previous protocol but the flight had ""no"" award seats available. You could buy a seat with your points but after conversion to award I didn't have enough points available and Southwest has made their system physically incapable of correcting the conversion not even during this period of new learning for their customers. They make no statement that I could find that such conversions are irrevocable. In other words if you make a mistake too bad - you can pay for a ticket but Southwest won't help you correct your points v. award error and you have to wait for another flight within the coming year to use it. Yes the award expires though the points do not while you continue to generate trip activity.","","","Economy","","2.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joe Robert","United States","2015-05-13","I had booked a ticket from Atlantic City to Chicago. The flight was supposed to leave at 4.49pm. However due to some scheduling issues the flight was rescheduled for 8pm. This was not done in one go but multiple times. It was first changed to 5.24pm then back to 4.49pm then 5.55 6.30 7.24 7.40 8pm. This threw our plans. There were three gate changes once we were in the airport. The flight we were supposed to travel came in at 7.02pm and we were all set to travel by 8. In another 15 minutes just before boarding we were told that the flight will again be delayed because the pilot had not arrived. We waited for another hour outside and half an hour in the plane before the pilot arrived. No proper explanations from the member of the staff. The plane took off at 9.28pm and reached Chicago at 10.45pm. We were 4.5 hours late. This is my second bad experience in a year. Try your best to avoid it.","","","","","1.0","4.0","2.0","2.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robert Ghitea","United States","2015-05-11","On April 22 I returned home from ORD to PDX on Spirit Airlines departing at 8.35pm. The flight was uneventful and got me to Portland safely and on time. The airplane was new and I did not buy anything onboard. I only had a backpack which was free and I did online check-in and boarding pass printing at the hotel to avoid the $10 fee at O'Hare Airport. I have their credit card so I redeemed 5000 miles and paid $13.10 for this one way. I can not complain about the experience because I know their rules and I come out ahead without paying any extra fees.","","","","","10.0","1.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sarah Wormann","United States","2015-05-11","On May 9 2015 I attempted to fly Spirit Airlines flight 332 from Atlantic City to Boston. After 6 hours of delays that were not fully explained the flight was cancelled at 10pm. While I received a full refund the staff were extremely unhelpful and customer service was seriously lacking. A few examples: Gate agents spoke in a rude arrogant manner to any passenger who tried to get more information about the flight. We were told the delay was due to the previous night's weather in the Midwest which did not explain why our 5pm flight from New Jersey was late (and our plane was supposed to be coming from Florida). No food or hotel vouchers were offered even after the flight was canceled and passengers were stranded until the next available flight 48 hours later. At 9pm a gate attendant announced that our plane to Boston had landed and we would board soon and to form a line to board. After 15 minutes without any update (and a gate attendant standing at the desk with her back turned to avoid passenger's questions) I had to ask nearby pilots what was going on. They informed me that the plane had not actually landed but was circling overhead because of fog. 10 minutes later our flight was canceled. I will never fly Spirit again and I hope this review helps other people make the same decision!","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","D Smyth","New Zealand","2011-04-29","New Orleans to Las Vegas and Las Vegas to SFO. Excellent experience on both journeys friendly staff on time departures and bags free. I don't understand the benefit of open seating policy but that is the only thing I didn't like. I did however pay $10 extra for early bird-check in and got an ""A"" pass between 15-20 both times. Early-bird check in automatically checks you in 24 hours before the flight thus increasing your chances of an ""A"" boarding pass. In retrospect I would only do this for longer flights when it really does help if you can avoid that middle seat.","","","Economy","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Atwood","United States","2011-04-27","Travelled Southwest for the first time round trip Manchester Phoenix. Cannot understand the open seating ""gimmick"" this airline uses. On the return trip we were not able to participate in the competition to call within 24 hours and get an ""earlier"" boarding assignment as we were travelling in a remote area with no cell coverage. Therefore as we were among the last to board we (and many other couples) were not able to sit together. The flight attendants ""helped"" by continuing to instruct us to just ""find a seat single seats only available"". We ended up separated by 20 rows. The reason for this practice must have something to do with saving the airline money because there is no apparent benefit for passengers. But the on line seat selection process that all the other airlines use is obviously computerized and can't cost much if anything to oversee so why does Southwest do this?? Certainly feels like one of those brilliant ideas the management team comes up with that blindly ignores the needs of some passengers. Won't fly Southwest again.","","","Economy","","2.0","","","","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robert Ghitea","United States","2015-05-11","I flew Spirit Airlines on April 18 from PDX to ORD. I flew them before several times so I knew the rules of online checking and printing the boarding pass at home only bring a small backpack to avoid luggage fees and have them select the seats for you in order to avoid paying extra. The plane was new although the seat space is the smallest in the industry. There is no entertainment so bring your own. Food and water costs extra so bring your own. Carry-ons cost extra so don't bring any. Check in online at home and print your boarding pass and save the $10 it costs to do at the kiosk at the airport. Just bring a backpack like I did and you don't have to pay any luggage fees. We took off early and arrived into Chicago early. Since I have their credit card I was able to redeem 5000 miles and pay just $13.10 for the one way ticket to Chicago. I can't emphasize enough how you must know what the fees are when you fly this airline. All the complaints come from people who did not do their homework and then have to pay at the airport. Spirit Airlines got me to Chicago safely at a fantastic price and for that I can't complain.","","","","","10.0","1.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sandra Dorn","United States","2015-05-10","I flew from Minneapolis to Baltimore on April 28th and came back on May 6th. Both flights were on time and the plane was very comfortable. Also you definitely can't beat the price. I will fly Spirit any time I have to fly again!","","","","","10.0","5.0","3.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Witthoft","United States","2015-05-10","Flight 871 from Minneapolis - Denver repeatedly delayed hour after hour after hour. 2.55pm flight was finally due to be in Minneapolis at 7.53. Gate agent announced that the plane was finally in the air and on the way to us to claps and cheers. Said that they would do their best for a quick de-plane and have us in Denver at 9pm a mere 5 hours after we were supposed to be there. Ten minutes later gate agent announces the flight is cancelled. No explanation. Since we were only taking a two day trip this destroyed the weekend. Then a badly-managed group shuffle to the ticket desk where five Spirit personnel stood around for ten minutes presumably to figure out what they were allowed to say and do. Long story short not much. No vouchers nothing to recompense us for hours waiting and a ruined trip no effort to find us other options beyond ""there's another flight tomorrow"". Just a refund and the ticketing personnel handled the entire situation poorly (or resignedly). When we told people we were flying Spirit to Denver we heard two people say ""Oh no. Bad idea. Get ready for a lot of delays."" We were sure it would be fine. It wasn't and the kicker is that it was ineptly handled. I have had some delays in many years of flying and I understand mechanical issues and weather happen but they are generally handled in a manner that suggests the company would like my business in the future. Due to the very poor experience I will never book with this airline again and I will be vocal with my results in booking with Spirit today.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","N Shyshkin","Canada","2011-03-27","TPA-MSY. I love the fact how the first and second bag are free - and they gave us our boarding passes and took our luggage away when we were still outside. The boarding and seating was a bit crazy but managed well. The small snacks were nice and great service.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","F Bowden","United States","2011-03-23","The service is about the same you would get at a decent restaurant seats are soft snacks are tasty no entertainment but no big deal. The flight was smooth and enjoyable. When we were in Baltimore our plane got delayed by a storm in Panama city Florida. At least our bags were free!","","","Business Class","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Margaret Wertz","United States","2011-03-14","Baltimore to Buffalo. We were very concerned about being able to deal with my mothers handicaps. From entering the airport in Baltimore to meeting our pick up in Buffalo Southwest was extremely helpful throughout the entire trip and made us very comfortable in our travel. I was very anxious about taking my mother on this trip and they truly came through for us. Thank you Southwest.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Danzey","United States","2015-05-10","Just got home from the worst trip of my life thanks to the way we were treated and stranded by Spirit Airlines. I am sixty years old and have traveled around the world quite a bit. Have been a Spirit Airlines customer many times. April 19th we flew Spirit from Ft. Lauderdale to San Jose Costa Rica. Return flight was scheduled for Friday 25th. Got to the airport and was told the flight was cancelled due to volcanic ash. No other flights appeared to be cancelled just this one. After waiting in line for an hour we were told our choices were a refund or get re-booked on a flight leaving May 2nd. That's right. May 2nd. Eight days later. The supervisor was very rude and unhelpful. Just wanted to get rid of us. We scrambled around and found a flight the next day on United and paid $477 for a one way flight to Ft. Lauderdale through Houston. Landed in Ft. Lauderdale Saturday night at midnight. We had an extra day of rental car and hotel.","","","","","1.0","3.0","1.0","3.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Darcy","United States","2015-05-10","Had a horrible experience with Spirit for what was to be a 2-hour flight between Minneapolis and Denver. First off checking in the night before they reveal that it will cost $90 more to take baggage along carried on $80 checked in! Up to $60 more for a reserved seat. Plane was to leave at 3 pm no notice until arriving at the airport that it would leave at 4.30. Around 3.30 learned it might not leave at all or it might leave at 7.30 or 8 pm. We were told to wait because it might be fine then told plane was in the air and we'd leave at 8. Came back in plenty of time to find out the flight was cancelled! By then no opportunities to be rebooked on Spirit or any other airline until 24 hours later that was then extended to even later the next evening. No hotel vouchers unless you lived in another state. All passengers agreed they would never fly Spirit again. I've learned this sort of thing happens repeatedly with Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Nicklasson","United States","2011-03-01","After flying several other airlines to/from locations Southwest does not serve I am reminded how great Southwest's business model truly is. They are reliable honest easy to work with friendly and make travel less stressful. I try to fly Southwest to ensure I don't battle the stress of other airlines.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","T Erickson","United States","2011-02-25","Manchester (MHT) to Norfolk (ORF) Business select. Multiple children and elderly on the flight but it was vacation week. Flight took off late landed on time. I would not pay the 225% extra for the BS fare versus the wanna get away fare due to what you receive for that increase but work takes care of it as it is for business. The free drinks are nice even on short hops form BWI to ORF in BS. Only major complaint to Southwest Airlines do not board anyone ahead of Business select class unless they pay the same fare or please place them in rows 4 and up. When you pay $230 for Business select you should board the plane before anyone else especially if they only paid ~$89 for their ticket.","","","Economy","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Brownjohn","United Kingdom","2011-01-30","Midway to Washington on very full and very cramped aircraft in cramped seats. I would not care to sit like that for more than a couple of hours. It's efficient cheap and easy to use and fine if you are of slim build.","","","Economy","","5.0","","","","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Stanton","United States","2015-05-08","Our recent experience with this airline was a nightmare. We arrived at MCO (Orlando) to discover that our flight to Detroit (DTW) had been cancelled. Along with at least 100 other passengers we stood in line for more than 3 hours waiting for some sort of assistance in booking another flight. There was only 1 clerk working the desk and he was not only overwhelmed but highly inefficient. Passengers from other Spirit flights who were desperately trying to drop off bags so they would not miss THEIR flights were finally shifted to another line and the lone clerk at the desk set about helping them-leaving the rest of us to stand and wait yet again. We finally gave up and booked a flight on another airline (which we suspect was what Spirit hoped we'd do so they wouldn't have to deal with the problem) because we had commitments in Detroit that could not be altered. Even after numerous calls and emails to Spirit we were never offered any assistance or compensation of any kind (not even a meal voucher) for our trouble.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Fernelys Santana","United States","2015-05-06","On May 4th 2015 flight 145 out from Santo Domingo Dominican Republic was delayed for 4 hours. My connection to Orlando was delayed for 2 hours. The airplane came in we boarded and 30 minutes later we had to get out of the plane because maintenance problems. So we had to take an other airplane that it scheduled to depart at 12.15am. Horrible service! I won't use it again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dominic Belzile","Canada","2015-05-04","Took a flight last week from Plattsburgh to Fort Lauderdale. The flight was on time and we arrived at the right time. Be sure to read carefully their website about additional fees if you want no surprises. Boarding passes were printed at home so no 10 $ charge at the airport. My seat was pretty uncomfortable and pretty much no room for a 6 foot 2 guy like me but beside of that everything went just fine. Will fly with them again.","","","","","7.0","1.0","5.0","5.0","3.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","L Smith","United States","2011-01-28","Baltimore to Boston. As soon as my flight was cancelled during the recent blizzard the agent confirmed me on a flight leaving in 5 minutes to Providence RI while the gate agents for the Providence flight held the flight for me. The flight to Providence RI still arrived pretty much on time despite the blizzard. Southwest delivered my bags to my door the next day. Everyone was courteous from check-in to arrival. I thought this was excellent service and much better than service I have gotten on the major airlines when things go wrong. Also no fees for bags no fees for drinks and pretzels onboard and I hear there are no change fees on this airline either.","","","","","9.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Hryn","Poland","2011-01-28","MDW-BDL-MDW. Checkin was fast and so was boarding nice B737. FA's talkative nice low cost airline where bags fly free. Seats comfortable typical American snacks served.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Glenda Bellio","United States","2011-01-24","Denver to San Jose and back. Did not mind grabbing whatever seat as I felt it brought out the best in most people. The staff was friendly seats were for the most part comfortable. All but the back row as those seats do not recline. The only real issue I had was that when we checked in to leave San Jose our tickets Picked up at terminal read gate 22 as well as the board. Yet some time between then and the flight the gate had changed to 23. If I had not struck up a conversation with the gentleman setting near me I would have not know until I had missed my flight. My suggestion is with your computer system you should know if a passenger has checked in before a gate change. Please make an announcement at the old gate of the change.","","","Economy","","7.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Lemon","United States","2015-05-04","I flew from Phoenix-Dallas-Fort Lauderdale-Cancun and return. Late arrivals caused a miss on connecting flights in Fort Lauderdale on both outgoing and incoming. On the incoming flight I was stranded in Fort Lauderdale for 24 hours! In both cases Spirit blamed ""ground control"". In other words they would take not responsibility for the late flights and therefore would not contribute to hotel food wait time or restitution for lost hotel reservation costs. Speaking with hotel personnel in Fort Lauderdale I noted that Spirit is well know for this tactic. In fact the Fort Lauderdale people told me they get 8 or 10 reservations every day because of Spirit. This company does not schedule properly takes no responsibility for it mismanagement and should be avoided!","","","","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jacqueline Sit","Canada","2015-05-04","I am so disappointed. I booked a flight with Spirit Air to a cruise if Fort Lauderdale. Flight was for 8.20am and was delayed twice before telling us that the flight had been cancelled. By that time we could not get a flight that would guarantee that I would get there in time for our cruise. It was a celebration of our 25th anniversary to boot.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Rieken","United States","2015-05-01","I flew last weekend from DFW to Cleveland. On the outbound trip my flight was delayed about 1.5 hrs but I did receive emails alerting me to the delay and the gate agent did make several announcement to keep us posted. The pilots did a great job of making up for lost time and got us there in 2 hours. The flight attendants were courteous and service was about what you'd expect from other airlines. Yes this airline is a-la-carte so you do pay for what you use whether it's paying for checked baggage carry-ons or even beverages. Since my airfare was cheap even with buying an assigned seat I had no problem paying 3 dollars for an apple juice you are paying for and getting the whole can. Yes the seats do not recline but they weren't necessarily uncomfortable and you don't have to worry about the guy in front of you reclining his seat at all which is a plus. I'm a shorter than average person so I had plenty of knee room. In conclusion if you are thinking about flying Spirit Airlines be sure and do your homework. If you do your homework and figure out what they charge for certain services you can plan on what to pay and still probably make out cheaper than other airlines. It's always good to shop around and depending on the circumstances Spirit can save you money on your flight. They might not always be the cheapest but in my case I was able to fly to Cleveland round-trip for $118 including seat assignment. I didn't check a bag; I just had a small duffle bag that qualified to be brought on for free. Again do your homework with Spirit so you can navigate their fees; I cannot stress that enough. Lastly would I consider flying them again? My answer is Yes.","","","","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","K Rogers","United States","2011-01-18","MDW-MCO-MDW. Traveled with the family for a quick Disney vacation. Flight out on time and even with kids had no problem sitting together. On return we took advantage of the Southwest off airport check-in location in Lake Buena Vista so got the bags checked and boarding pass and even though the flight was delayed on the return we only had to get to the airport 45 minutes before our flight and were able to go straight to the gate.","","","Economy","","8.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Sabaduquia","United States","2011-01-18","Southwest Airlines LGA-BWI-LGA all flights on-time. FAs very friendly and talkative free drinks is always appreciated. Free checked-in bags (2) compared to other airlines that will nickel and dime you for everything. Plane was clean boarding was fast and efficient. Wonderful airline excellent customer service from ground crew to flight crew.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Cole","United States","2011-01-18","PIT-LAX Was a little leery about flying across the country with Southwest (usually use it to fly across Pennsylvania) but decided to give it a try because I absolutely refuse to pay an airline to carry a bag. I was not at all disappointed. The good service I had received on short trips was even better on the longer flight. Snacks were fine the personnel was kind (something it is difficult to say for the legacy carriers) and the seats were comfortable. I booked a flight recently to the West Coast and once again chose Southwest.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Adarsh Agrawala","United States","2015-04-30","Flight 351 4/23/15. Flight 352 4/27/15. This is how my entire experience panned out: As a student I needed the best possible deal after looking up online I had to choose between Frontier and Spirit and ended up saving some bucks on Spirit. Honestly with the kind of deal I got I was expecting bad service (like any other budget airline). But they surprised me! It is one of the best flying experiences I've had. Starting from check-in (which takes less than 5 mins at the airport with prior online check-in) to the in-flight experience they deliver exactly what they pitch you cant expect world class menus and inflight entertainment but it gets you from A to B on time and in comfort.","","","","","10.0","3.0","3.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Slawik Pech","United States","2015-04-30","4/13/2015 flight 660 from MCI-ORD. Thank goodness there is at least one true budget airline operating again in the US! All the usual trappings of the no-frill airlines but I was quite surprised what huge bags the women at security in front of me smuggled onto the plane as the ""free personal item"". My leg space was very limited as I am 6'3 with long legs but I really liked the fact that the passenger in front of me couldn't recline his seat. Leg room was actually better than on Air Berlin's Airbus last month. The plane was brand new (compared to the 20-year old planes I'm used to flying on AA). We arrived in Chicago early no rude employees anywhere but then again I had no reason to talk to anyone except TSA employees (since everything's done online and there is no beverage service).","","","","","10.0","3.0","5.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Walter N Shih","United States","2015-04-30","April 25 flight 199. April 28 flight 298. First they charge $35 for luggage online if you don't do it online then they charge $50 at check in. If you still have gotten to the gate without checking in your luggage they will charge you 100 dollars. Then secondly upon boarding for Las Vegas on Saturday 25th April they put all passengers on the wrong plane. Thirdly arrived at the airport for flight home it was delayed 85 minutes. No notice sent via my phone which I had signed up for and given my email. The worst airline I have ever used.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kelly Garcia","United States","2011-01-17","TUL-SAT-TUL Go this route often mostly because of price but will continue to use. Day before Christmas Eve less than 48 hours after my mother passed away 6:00am flight mind in a fog I left my cell phone at the baggage check in SAT. Went through long security line sat down at the gate and realized it was missing. Told the gate agent who quickly phoned down to the baggage desk to ask if it was there - and it was! Flight boarding time running out and agent from the baggage desk RAN it down to the gate as I would have never made it back through security again. Now that's customer service.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Mike Green","United States","2011-01-17","SAN to ELP return (through PHX). Having flown SWA for years there is great comfort in understanding the boarding process and open seating. The flight crews are professional and engaging service is well done with a selection of soft-drinks wine beer and juices and sometimes a choice of peanuts or pretzels. There is one non-stop flight each day both ways on this route and choices of flights to SAN through LAS and occasionally ALB. SWA is reliable and accommodating with a simple and straightforward business model.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Neill Bell","United States","2011-01-09","DEN-LAS return. Bags do fly free. Online check in is fine. Bag drop at Denver fast enough for those checked-in. Swift flight down. Soft drinks & peanuts handed out. OK in flight magazine. Uneventful. Return journey was terrible. 6am flight. Checked in OK but no staff appeared until 4.45am by which time a massive queue had formed. We hardly had time to get a snack before boarding but then had to wait on the plane for other late folk. Laughable. I can see where they save money: reduce staffing. Arrived in Denver OK but really it is quite a flimsy airline as the service in Las Vegas shows.","","","Economy","","4.0","","","","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Daryl Slowinski","United States","2015-04-28","April 23 2015 fight 0605 Detroit MI to Fort Meyers FL. Worst flying experience I have experienced. Seats were very uncomfortable with no leg room whatsoever. My knees were literally pressing into the back of the seat in front of me. Unfortunately the passenger behind me had the same problem and I could feel their every movement as it translated into my lower back. I was almost embarrassed for the poor flight attendants as they attempted to hawk their wares pushing that little cart charging exorbitant fees costing three times as much for those purchased on the ground. Didn't see many takers. Being charged extra for seat placement was the final straw.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Burnham","United States","2015-04-28","My flight from Chicago to Las Vegas on 4/23 was okay delayed about a half hour and completely unorganized as far as gate departures for all Spirit flights leaving that evening but I made it through. Leaving Las Vegas (4/27) absolute nightmare. Five minutes before boarding we are told over the intercom that our flight has been cancelled. Surely they'd be helpful in accommodating. Wrong. To begin there was no explanation of why the flight was cancelled. Come to find out - no crew. The options to book another flight were very slim. By the time I reached the counter (an hour and a half later) the next option was a 5pm standby flight the next day. This was an 8am flight. The staff at the counter were rude. Offered little to no help in regards to finding a new flight even when asked. At this point I figured I'd cut my losses and take my refund to make accommodations on my own. I must have been lucky on that end. Got my refund ticket.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","S Queirolo","United States","2011-01-05","San Jose (SJC) to Santa Ana (SNA) return. For both flights checking in on-line 24 hours before each flight got me an ""A25"" or better boarding pass and on both flights I was able to get a window seat on the over-wing emergency exit row with lots of leg room. On the flight to SNA the flight attendant spent quite a bit of time going over the emergency exit procedures which I think was a great example of how this airline can be both professional (take care of serious business) and laid back (announcements are usually quite funny and entertaining!). Soft drinks and peanuts served on these 1-hour flights and two suitcases checked in free.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Philip Ellis","United Kingdom","2011-01-03","My teenage daughters and I flew SouthWest San Diego - Vegas return. We found them to be brilliant and far better than their European equivalents - easyjet and Ryanair. We checked in online as soon as the 24 hour window opened boarded amongst the first passengers - thus avoiding the scramble and able to sit together. The boarding process is far smoother than in Europe and although the flight was only an hour long we were served complimentary soft drinks and peanuts/pretzels. The outward flight was on time and return delayed 20 mins or so. The cabin crew were courteous and friendly and safety announcements were light hearted and funny but got the message across - we probably paid more attention to these humorous announcements than we would have to the regular dry offerings. The flights (pre booked in September) were good value and we would have no hesitation in flying SouthWest again.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Ed Lebeau","United States","2010-12-31","Southwest is at best a fair weather friend. My latest trip has been an epic debacle with poor customer relations shoddy baggage handling and a consistent and frustrating choice by this airline to make no effort whatsoever to get me home. Flying Southwest is like driving a car without insurance - ok until something goes wrong. And when something does go wrong Southwest will do nothing to make it right unlike better airlines. Customer loyalty means nothing to this airline as well.","","","Economy","","","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Shelley Ploe","United States","2015-04-27","You could not pay me any amount of money to fly on Spirit Airlines again. They treat their passengers like cattle. They book connecting flights from international destinations (Mex) within one (1) hour of the next flight departing. In that time they expect you to go through Customs Immigration Security and recheck your bag and catch the other flight. We cut every line got escorts ran like crazy etc. No way we could make it. Then they blame the missed connection on 'ground delays' so they can claim its not technically their fault. They won't pay for a shuttle hotel food etc and you are stuck in a different city for another 24 hours until their next flight out. The most awful part? They tell you that your bags made it onto the flight and you now have nothing for the next 24 hrs. We all know that TSA/airline policies strictly forbid bags on a plane without the accompanying passenger. So its all a lie. You show up the next day to fly out and miraculously your bags are still there - so you could have had them overnight. Don't hang around for an apology.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michaela Sanchez","United States","2015-04-27","Spirit may seem cheaper than other airlines when booking a flight but the cost of bags are high the flights get delayed more than twice going out and ok returning back and then their front desk are rude! I've flown twice with Spirit and both times (6 months in between) have been absolutely horrible! I've never had so many delays with any other airline. The delays go from one hour difference to four! My suggestion to you: be well prepared for a delayed flight by scheduling return flights on weekends so that if you need to be to work by Monday or so you'll make it. One more thing this airline does not make sure their passengers are comfortable or compensated when constant delays occur.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Carter","United States","2015-04-27","A group of four of us decided to gamble on Spirit because we were able to find four seats at $77 round trip from KC to Houston. I read all of the reviews and was prepared for a miserable experience. We packed it all light (small backpack) printed out our boarding passes at home and were on our way. I found the plane to be quite clean (even though it just landed from Las Vegas on a red-eye). The counter staff and flight attendants were courteous and friendly. Our return was equally pleasant and the flight crew was even better. Are the seats comfy? Well they're $77 comfy. I'd gladly fly with them again.","","","","","10.0","4.0","5.0","1.0","1.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","John Clift","United Kingdom","2010-12-19","DEN-SLC very late booking less than 12 hours before flight left a good fare and no hassle. Flight was full but crew provided service with a smile. If you follow their booking system you cannot fault them at all. Compared to legacy carriers within the US Southwest are the best.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Kim Ash","United States","2010-12-12","My husband has been unemployed a while and we were wondering how we were going to get my daughter a plane ticket to come home for Christmas. Southwest Airlines have really fair prices their website is customer friendly. When we found my daughter's situation had changed and she would be able to come home earlier it was very easy to change her flight online - and Southwest didn't charge a big fee to change the ticket. Only a few dollars that was the higher price of the new ticket.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","C Smith","United States","2010-11-25","As a young inexperienced traveler I relied on our travel agent to recommend the best airline for our honeymoon. She recommended Southwest as the best. We book at a reasonable rate for the holiday season as soon as tickets became available. Everything was good to go until we got our tickets with no seat number. We ended up being one of the last people on the plane with only a few middle seat left scattered across the plane when we got on. Then we saw an open pair together only to be rudely told by a stewardess that they were reserved in case another family boarded. I politely said how about a new family we just got married. She rudely said no find a seat and turned around. Luckily a kind man gave us his seat so we could sit together but the rest of the trip we full of rude comments from the stewardess about how she couldn't believe he moved!","","","Economy","","3.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Buckwalter","United States","2015-04-26","My red eye to Phoenix from Chicago was scheduled to arrive at 11pm it arrived at 2am with a 2 hour layover in Dallas. Return flight was supposed to leave at 12.55am arriving in Chicago at 8.30am. Because the flight was ""late all day"" we did not leave until 2.45am. I missed my connecting flight and the only other option was another layover in Denver which also included a 4 hour wait. My final arrival time changed from 8.30am to 5.30pm. Additionally they moved me to first class assuming it would make everything ok instead it just allowed me to listen to their unprofessional inexperienced young staff talk trash about customers inflight. Make sure you realize not only do they charge for checking bags which is also limited to 40lb not like the standard 50lbs they charge $40 for carryon. Spirit also charges for even water. Also the seats do not recline. Overall absolutely do not fly Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Lorenz","United States","2015-04-26","Flew from Cleveland Ohio to Las Vegas April 19. Spirit exceeded my expectations. Big front seats were great and worth the $55 each. We always buy water and snacks at airport anyway so did not purchase on flight. We always check luggage so I am glad the carry-on people get charged too. Maybe that will stop them from trying to get luggage too big in the overhead compartments. Did not require any assistance from Flight Crew. The seats are tight for a four hour flight but a two hour flight would be ok. Plane was clean and newer. On the way home flight was delayed 45 min. Not a big deal. Same experience on flight home. Printed boarding pass at Spirit kioks-no fee. Bring your own entertainment.","","","Economy","","9.0","5.0","3.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Friend","United States","2015-04-24","My wife and three kids flew from DFW to Tampa 3 weeks ago for spring break and it was great as expected. We have flown Spirit multiple times to Orlando LAX New Orleans Las Vegas and Denver over the past three years and always plan ahead! I get a chuckle at the amount of complaining people do for their own mistake of not reading in advance the rules and charges that they are agreeing to or ignoring. You have to read the website when you are booking and they tell you the costs up front. Spirit hides nothing people just need to read or call and ask questions. We always each carry a backpack and prepay for two check ons going and coming. I never pay for a seat assignment and they have always kept our family together on the same row!! Buy in advance when you book and you will save. We don't buy too many things onboard the plane and the crews are always very nice. Thank you Spirit for budget travel for us people who know how you work!!! I will continue to fly Spirit as it is only a means from getting from one point to the next. We will be flying them again this July to Vegas. As an air traffic controller I can tell you the pilots are also very professional and great to work with.","","","","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","R Harrison","United States","2010-11-18","We were forced to change our scheduled departure from New Orleans because my partner became seriously ill. We departed New Orleans three days early. We paid $200.00 in additional fees for the flight rescheduling which to me was acceptable by today's rules. I asked Southwest for a refund of the Early Bird Seating fee ($20.00) sending them the hospital and rescheduling documentation. Southwest called and said they would refund $200.00 because of the medical emergency - said they did not believe in taking advantage of their customers. I have always found Southwest Airlines to be fair honest and customer friendly which is why I stay with them.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","B Rothblum","United States","2010-11-11","My original ticket from Palm Beach Florida to Denver Colorado was screwed up through American Airlines. They wanted to charge me $900 to fix it. I was trying to figure out something to do and ended up talked to agents at SWA and without a thought they started working the problem for me. By the end of the it I had a ticket for $400 and was set to go! They took care of everything and I was on my way before I knew what to do.","","","Economy","","10.0","","","","","","","4.0","1"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","J Foulk","United States","2010-10-28","More and more disenchanted with Southwest. Used them three times this summer and the experience got worse each time. Southwest check in and other representatives rude. No wonder the bags fly free Southwest has no intention of taking reasonable care with them. Now we have discovered that they make you sign a waiver saying that they aren't responsible if your golf clubs don't arrive at your destination or if they are damaged in transit. Also on our last two flights the attendants made the safety briefing into a real joke and didn't even complete it properly. It is nice to try to make flying fun but I think that they are crossing the line. Not all customers are frequent flyers who are familiar with the safety aspects of a plane. They used to be my favorite airline but not anymore. They are not always the least expensive and definitely lack customer service.","","","Economy","","5.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","V Pulitzer","United States","2015-04-24","Will never fly Spirit again! Horrible flight. Huge delays. No explanation until after 2 hours with no beverages and seatbelt sign on while sitting on the Tarmac in Atlantic City! Rude gate staff. Absolutely not worth the ""savings."" ""Clerical error"" according to the pilot was the reason why we sat in Atlantic City! Really? Then we weren't even offered a free beverage not even water! I'm done with Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Renata Pulido","United States","2015-04-24","O'Hare Chicago April 14th 2015 flight 729 and return from Tampa FL April 22nd 2015 flight 728. My first time flying with Spirit and like many consumers I read reviews being that there were so many negative ones I was quite nervous I read all the tips and used them such as pay for my carry on in advance check in and print boarding pass the day before. My flight boarded and left on time I was comfortable the stewardesses were nice our flight to Tampa Florida arrived 20 minutes early! Going home was pretty much the same smooth comfortable flight all on time. We paid a great price and I am very happy.","","","","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Maddex","United States","2015-04-23","Extremely uncomfortable. I am 6' tall with very long legs and my husband is 6'3"". I felt like I was in a box. I had the middle seat and couldn't move at all. Thank goodness the seats didn't recline because the person in front of me would have been in my lap. My husband and I shared a large suitcase to avoiding having to pay for 2 bags but we ended up having to pay extra anyway because the bag was overweight. We will not be flying Spirit anymore. It was not a positive experience.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"southwest-airlines","/airline-reviews/southwest-airlines","Southwest Airlines customer review","Mary Thomm","Canada","2010-10-11","Phoenix to Detroit. Very good service. Had a toddler travelling with us and check-in was super efficient. It took less than five minutes and we were off with our boarding passes. I travel Southwest at least once a month and I will continue to travel with them even if their prices increase.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Strain","United States","2015-04-23","We paid extra for the large seats so the Seat was very comfortable. Getting to Vegas wasn't a real problem. On our returning flight we received numerous messages that our flight was being delayed. We get to the Airport about 1.5 hours before they say our flight was leaving and it had changed back to our original time. Very rude and told us it was our fault we should have shown up at the original time. After speaking with an extremely rude supervisor she got us on the plane. On the way home the two female flight attendants sat and giggled the whole trip if we needed anything we had to go ask them.","","","","","1.0","5.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Schmitz","United States","2015-04-23","Classic bait and switch. Found cheapest flight on Orbitz Spirit came up $246 round trip to LAX. Checked in on line for boarding pass $111 dollars extra. If you try to bypass the baggage fees and carry on your luggage $100 at boarding. They lost my luggage on the return flight home they just called after two days and said they found my bag. They won't wave the $31 baggage fee wanted me to pick it up I said they could deliver it.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Duquette","United States","2015-04-23","I was flying from LAX to Vegas on a Thursday with my friend. This was my first time flying Spirit and I was surprised at how cheap the tickets were. Warning sign #1. I own your typical small black roller carry-on bag that I've had for the past 6 years. It is not bulky or large in any way and I've carried-on with all other airlines without trouble. After jamming it into the clearly too-small ""Spirit carry-on size required container"" the Spirit attendant told me I would have to check-it. This bag was nowhere near full (it was a 2-day trip) but was a tight fit into their container with about 1 inch showing above the top bar. She then attempted to charge me $75 to check my bag! The round-trip ticket itself wasn't even that much! I began discussing with the attendant my options and instead of helping she was quite rude and adamant about charging the fee and repeatedly asked me how I would like to pay the $75 (cash or card). This was beyond reasonable in my mind. I was basically stuck paying more than my ticket value to check a standard carry-on that had worked for years on every other airline. Other issues: Flight was late arriving and late to take-off seats were extremely uncomfortable and rigid no service provided on-board without a fee of some kind. Will NEVER fly this airline again no matter how cheap it is I was duped and taken advantage of.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rick Suitor","United States","2015-04-23","I recently flew on Spirit Airlines from Detroit to Houston round-trip. Besides being late both ways especially on my return trip. There was no communication to passengers as to why we were delayed for nearly two hours they charged for everything on the flight including water they charged for a carry on bag and I had a couple of gate attendants who didn't speak English well. Others were simply rude to my wife.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Mullins","United States","2015-04-22","I made the mistake of buying Spirit Airline tickets for a flight from Tampa to St Thomas USVI on 08/2015. I did so due to the price until I viewed the requirements after the purchase. You are not allowed any luggage other than personal handbag or backpack for travel free of charge. On top of that the items must meet their requirements of size. My husband and I managed to pack 2 backpacks with what we needed for our week on St. John USVI. Dodged the bullet on that! I upgraded our seats after reading the leg room for a charge of $50 Per Person Per Leg for each of our flights. This amounted an additional $400 for our flights economy out the window. When we finally got on the plane in Tampa we flew to Ft Lauderdale to St Thomas on time and a little less money as everything on the flight requires a payment. Our return flight was an entirely different story. The plane was completely full. A crying baby completely ignored by the mother lasted through the entire 2 hour plus flight. It made getting any rest or talking impossible. Our flight from Ft. Lauderdale was delayed for over 6 hours and equipment was changed. Therefore the Premium seats that I had paid for we not located in the same aisle and therefore we had regular tiny cramped seats. I am 5' 9"" tall and have long thighs. My legs were cramped for the entire flight and I could not cross my legs as my knees were jammed against the back of the seat in from of me. We arrived in Tampa very tired hurting and angry. We will never fly spirit airlines again no matter what the cost as with all the extra and charges it actually cost us more than a major airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sheryl Putney","United States","2015-04-22","I like many will never fly Spirit again. Flight from Fort Myers Fla to Key West delayed for 4 hours with no explanation! Weather was fine. Spirit employees left the desk so there was no one available to answer questions. When someone finally did show up we asked about arranging for other flights. Told we could not because the ""flight wasn't cancelled just delayed"" but couldn't tell us when or if we would actually get a flight. Ended up missing a good portion of day 1 of vacation. Book another airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Laurie McMahon","United States","2015-04-19","This was my first time flying with Spirit Airlines and it will also be my last. I'm a frequent traveler and always willing to try something new especially when you might save a few dollars. I booked a flight from Chicago to San Diego. My flight was scheduled to leave at 10.44 am today. At 2am I received a notice that my flight was delayed. I continued to receive emails with the delay time changing so I figured I should head to the airport since it was clear there was something going on regarding my flight. I sat at the airport for 8 hours with my flight time still changing throughout the day. The attendants had no information and would not agree to put us on a flight that would connect to San Diego (Las Vegas) without charging us because they said the flight is coming ""it's just late"" and to be patient. At 5.30pm the flight was cancelled and now there were no other flights available today that would get us to San Diego. In addition the next flight they could get us on is at 3.30pm tomorrow which doesn't get us into San Diego until 7pm. We have now lost 1.5 days of our vacation at a cost of $700. This airline has the worst customer service I have experienced. They had the opportunity to get us out and would not give it to us and then would not move us to another flight on a different airline because they do not have ""partner airlines."" Families are traveling to see their loved ones and are paying a great deal to take these vacations and entrust the airlines to take responsibility when things go wrong. I will never use this airline again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Erik Johnson","United States","2015-04-19","Flight 199 on April 8 and flight 292 on April 11. I will never fly this airline again! They charge you 50 to 100 extra dollars to take a carry-on plus all kinds of other fees to fly. Buyer beware! I just wish I could give this airline a negative number. Yes it's that bad. Fly the other airlines. It will cost you less in the long run. Seats don't even recline!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Hung","United States","2015-04-17","I decided to try them out because of their low airfare but only to find out about all these hidden fees! They charge you for just about everything checked bags carry-on bags seat assignments checking in at the counter and food and snacks onboard. All these things add up to the airfare so what's the point of even having the fare being that low? So if you really want to save money with them might as well fly empty handed (no bags) go hungryand thirsty and fly standing up (no assigned seats)! I just flew with them from Los Angeles to Houston on 10/10/14 and getting there was fine despite all these hidden fees and not getting any drinks or snacks. But on the returning flight to LA on 10/12/14 they kept announcing that the flight was being delayed due to weather. The plane could not land in Houston so it was diverted to Dallas. The weather was fine! The original departure time out of Houston was 4.46 pm and because the plane had landed in Dallas we had to wait for it to arrive in Houston. So they announced that it would be delayed until 5.26 and then 6.26 and then 6.56 and then 7.53. Finally after all this waiting they announced that the flight was cancelled! When they announced the flight cancellation we all had no choice but to rebook on another flight. After being in the long line to rebook they said the earliest available flight would not be until two days later! I decided that I had it with Spirit Airlines and took the refund. I will never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lawrence G Hart","United States","2015-04-17","I was charged an extra $100 at the gate after the ticket desk told me my small bag would be OK. My bag measured 12 inches by 17 inches. After boarding the seats are so tight I could hardly move. I am an average man (6ft 185lbs). A small cup of water was $3 and with a tiny bag of peanuts $5. The passengers were repeatedly solicited to purchase their credit card. This airlines should be avoided at all costs and I personally will never fly Spirit Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F John","United States","2015-04-16","Checking in on a 5.15 am flight took 40 minutes waiting in line. There was only one check-in person these first 30 minutes with a line about 50 deep. A flight to Myrtle Beach will always have dozens of sets of golf clubs to be checked in. This should be accommodated for. The last 10 minutes of my waiting a second check-in worker became available. On my return flight back to Logan Airport after midnight we passengers had to wait one hour and five minutes on the plane before deboarding. The reason? The (one and only??) person responsible for operating the jet bridge called in sick according to the pilot. No coverage was found. The ""supervisor"" needed to be awoken from home to come to the airport to operate the jet bridge. The smaller and less comfortable non reclining seats and little leg room multiplied the bad accommodation. My first and last flights using Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dorothy Pasikowski","United States","2015-04-16","Terrible experience. Somehow when we booked my family of 4 together they were placed onto 2 different confirmation codes. We were unable to check the kids in because they are minors. So we arrive at the Detroit airport 1 hour before check-in. Lines seem not that long but it became clear that it was not moving. People were cutting the line because they knew they would be denied boarding if they were a minute late. I went over to 2 ladies that were checking in bags and asked for help because we were getting very close to that deadline! They said I had to wait like everyone else. Well of course we were helped and it was a minute too late and the lady said ""Sorry kids can't board!"" I was not happy and started to speak quite loudly about the customer service it ended up taking one lady 2 seconds to print out their boarding passes! She said good luck if you miss it come back. Never again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hiren Parikh","United States","2015-04-14","Apr 2 flight 235. Apr 9 flight 218. A rip off airline. They can charge you for everything under the sun. The extra charges are not disclosed at the time you buy the tickets. The service is very average. It is so disappointing to see that this is allowed in a great country like ours. I would never travel Spirit again.","","","","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Aimee Kauffman","United States","2015-04-14","Our family was bumped (we purchased tickets months ago) after we were waiting to board the plane. They had already loaded our luggage and there was no way to get it back. We had to go all the way back to ticket area (with two kids in tow) find how we going get out of Orlando and back to Detroit. We had to talk to 4 different people before we were put on another flight. And they did nothing to make it right. All we got was a lousy ""sorry for the inconvenience"". Too many extra charges cramped seating and unhelpful staff.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nancy Schaecher","United States","2015-04-12","N8986Z Flight 293 Mar 26 2015. Flight 360 Mar 31 2015. Had a great trip because I knew what to expect. I had a backpack no carry on printed out my boarding pass before going to the airport. It was only a two hour flight but I ate and drank before I boarded. I am 5'2"" so the seats were comfortable. Entertained myself with my iPad. There were a lot of kids but the parents were on top of the situation and kept the kids calm.","","","","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Anisya","United States","2015-04-10","Flew round trip Kansas City - Chicago last week with my family and had good experiences on both flights. Cons: Standard seats don't recline (but it was okay for us since it was only an hour flight each way) and it doesn't look like the plane was cleaned between flights there were crumbs on the floor and some trash in the seat pockets. Pros: Flights were on time nice flight attendants (on our way home after learning that my son wasn't feeling well one of the flight attendant gave him ginger ale for free). The low cost (even with paying for checking in our baggage and buying some drinks for the kids we still saved at least a couple of hundreds).","","","","","8.0","3.0","5.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Susan Carolus","United States","2015-04-10","I tried it and I have to say I fly frequently and if I had to walk barefoot in the ice and snow I would do it just so I don't have to ever fly Spirit again. It was ridiculous that we had to pay $631. which included a rental car. Then when we got to the airport they charged us $90 dollars for two bags and were going to charge us another $10 each for our boarding passes unless we used the kiosks. During the flight from BWI to DFW the seating was horrible they were the most uncomfortable and narrow seats I've sat in. I am so sorry that the answers have to appear to be answered. One star was not deserved. By the way on our return flight we were supposed to take from E33 which we did after it was changed to E32 and back and the changes were not announced until after the plane began to load.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jevonah Khakbaz","United States","2015-04-08","I'm sitting on my plane waiting now 40 minutes for take off to Los Angeles from Las Vegas. The flight is 56 minutes total but I've been waiting 40 minutes because of a delay and I understand that. But why can't I get water while I wait? The attendants on this plane refused me water twice when I asked. I just want to get home already and I'm dehydrated!","","","","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary Taylor","United States","2015-04-06","Horrible service poor customer service. The stewards and stewardess that were on flight Houston TX to Los Angeles California on March 20 2015 - 3.24pm were awful. There were too many hidden fees. Will never travel with you again. Too many charges for simple nuts and water.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","W Brown","United States","2015-04-04","I am sitting in the boarding area as I write this review. Spirit has succeeded in overbooking a flight to Tampa for the Easter weekend. My family purchased these tickets last August (2014). We had hoped to have a great Spring Break with the kids. Now my family of 4 is being bumped to tomorrow. This is unbelievable and unacceptable. I would never ever fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","V Cover","United States","2015-04-04","Cancun-DFW flight 0748 on 3/29/15 DFW-Denver flight 0719 on 3/29/15. I felt Spirit was OK in general but they still hide fees. After decades of flying certain processes seem to be second nature for most travelers and you tend to assume things will be familiar however Spirit makes baggage and seat assignments more costly than you would think even if you read all the 'fine print'. While I picked the cheapest option for checked baggage nowhere did I see that Spirit's weight limit is 40 pounds per bag or about 20% less than the industry standard of 50 pounds. This resulted in bigtime overweight charges on all of my family's bags. The seat assignment fee was a bigger surprise. You assume that choosing 'better' seats will cost more (up front more legroom first class) but Spirit did not let me select seats until we were confirming within 24 hours of our flights and only then did it became apparent that you have to pay for any seat that you want assigned! So if you want your family of five all together and not spread around randomly you need to pay for each and every seat even if it is the poorest seat on the plane! You have to pay for every leg and pay the rate for whatever seats are left which might be the most expensive on the plane. So for the family of 5 on a connecting flight you could pay $400 or more to just get the privilege of sitting together.","","","","","5.0","1.0","2.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lori Kelchner","United States","2015-03-29","Booked through a well known agency online for a extended weekend from Phila to Myrtle Beach SC. After reading everything on website about 40 lb weight requirement minimal size carry on paying and picking own seats printing out the boarding passes we already thought the cheaper flight was not worth the aggravation! Only to drive 1.5 hrs to Phila Airport to find out the flight was cancelled without any notification no apology or little assistance on getting another flight as TSA watched us during the ordeal I would never recommend this airline to anyone. The lower upfront cost is deceitful when you start adding in the ""etxras"" seat price boarding pass price luggage. Their lack of customer service and compassion on the loss of vacation and money made the whole ordeal worse. I would never fly Spirit Airlines!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amelia Van Handel","United States","2015-03-29","I will never fly Spirit Airlines again. Their motto is ""You only pay for the services you use"" but what they actually mean is ""You pay a deceptively low price when you purchase your ticket and then we charge you for everything that everyone uses in sneaky ways that therefore make your flight more expensive than any other airline."" Want to print your boarding pass at the airport? $10.00. Want a water on the plane? $5.00. Want to check a bag on the plane? The cheapest that gets is $30 for the first bag and $40 for the second bag but that is only if you can figure out how to sign up online to check bags ahead of time. If you register for checked bags at the airport it now costs $50 per bag. Oh and there is no such thing as a carry-on bag for this airline. If it is bigger than a backpack you have to check it. And if they fail to tell you that your backpack is too big to be considered a ""personal item"" and make you check the bag at the gate? Now it costs $100. If you call their customer service to help you jump through all of these ridiculously complicated hoops you will be on hold for 20 minutes followed by a conversation with a person who refers you to their website where you have already been trying unsuccessfully to register an account. Then when you tell them that they will ""lose the connection"" even though you are calling them from a land line. Which would be understandable if it didn't happen twice from two separate phones. They have gotten their last dollar out of me.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Charles Wagner","United States","2015-03-28","The flight was 3 hours late due to snow in Chicago. I can live with that. What I won't accept is that once we landed we sat waiting for a gate for over an 1.5 hours. Then after a number of excuses the stewardess tells us that we better put our seat belts on or it will be our fault we don't get to the gate first. The 100 bucks I saved flying Spirit wasn't worth the time I lost. I could have almost driven back from Denver to Chicago in the time I spent waiting for the plane waiting for a gate and than waiting for my luggage with Spirit. When we finally got to where the gates were we saw plenty of them open. Could it be that Spirit only has 1 or 2 gates at O'Hare? The stewardess kept telling us all the airlines were waiting. I don't care about the other airlines I just cared about the one I was on.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K O'Neill","United States","2015-03-28","CHI to DEN. Stay away from this airline. The seats hurt no comfort at all. Even a 2 hour flight was hard for me. No matter what seat you end up in your done for. Aisle seat everyone will bump in to you middle seat your not going to move and the window don't even think about getting out to go to the bathroom. The service was bad as well they tried to push their credit card the whole flight. Pay the extra money to fly somewhere else.","","","","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Shirley Cloutier","United States","2015-03-28","I have traveled around the world and back used many airlines in the process. The flight I took on March 9th with 2 other friends was the worst. We all took what would be acceptable as carryon's. Not realizing that the size you consider as a carryon is a lunch box. Arriving at the security gate the person there told my other 2 travelers that both their bags were not considered carry-on's and had to go to the desk to pay for them. That same lady told me that mine was acceptable to carry on the plane. I waited for them and they were told that if I had purchased the carry-on bag online the fee would have been $30.00. Not doing that they were charged $45.00. When I arrived at the gate to board I was stopped and told I had to pay for my bag. After telling them of my experience at the security gate they were quite rude and didn't care. Now because I didn't pay on-line or at the security gate I was told the fee was $100. Again insane for a duffle bag that could actually fit under my seat! We not only paid $190 more for luggage going but we paid online another $90 coming back. We went from Fort Lauderdale to Las Vegas and back for a total of $1003.00 for 3 of us. I could have gone US Airways for under $900. The plane was uncomfortable very cramped and dirty. They even charge you $2.00 for a cup of coffee anyone who flies knows how small that cup of coffee is. We did get the water for free after we made a fuss about it.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Tomi","United States","2015-03-28","At first the service was nice because they did not charge extra for our luggage but then everything went downhill. The flight was first delayed by an hour and later three hours and then cancelled. We were sent out of the terminal to get our ""new"" tickets to other airlines but no one knew what they were doing. We stood for two hours in a line that did not move and no one could help us. Every other airline would've let us keep the same tickets. Then after two hours we left and booked new flights on the next day on a different airline of course. No real service 1.5 stars is too much for this airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Burgess","Canada","2015-03-25","The last two times I have travelled with Spirit I have had my flight cancelled and been left stranded. This last trip was my final one as it was just one upsetting incident after another. The first incident started with me being forced to purchase another return flight home for my wife after her original was cancelled by the airline even though I personally called a customer service representative and was told that would not happen. The last straw was being stranded on Sunday night and told by the pilot that it was against FAA rules to take off because of the runway lighting at MYR and yet 4 other planes departed behind us. The pilot lied to all of us and inconvenienced all 180 passengers on board. We should have been able to fly home if the pilot actually cared about customer service similar to what you might find with other companies such as WestJet or Delta. Sadly Spirit does not care about it's customer.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Patty Jerde","United States","2015-03-25","This airline in not worth the ""cheap"" tickets. We left over 1.5 hours late no explanation as to why we arrived late to our destination had to sit on the ground for over 20 minutes because there was not a gate to taxi to absolutely no leg room and far too cramped. Getting your luggage was a joke. Slow and not very efficient (waited 30 minutes for it to begin being delivered to baggage claim). We will never fly with Spirit Air again nor recommend them to anyone. Food or beverage forget it they charge for everything luggage is only 40 pounds or it will cost you extra. You are only allowed a small carry on or you get charged.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Igers","United States","2015-03-25","We will never fly Spirit again. We chose Spirit because of schedule. Checking our bags was a blow: $45.00 per bag. We've never paid more than $25. My knees were jammed into the back of the seat in front of me. The attendants came around once in 3.5 hours to ""sell"" liquid refreshments. Once that trip was made the attendants huddled together at the front of the plane to talk among themselves with little attention given to the passengers. Even if you have nothing to do don't hold a party and give the impression you're not attending. What Spirit may have given with the right hand by way of a cheaper fare it took with the left hand by way of fees for everything. The impression was one of cheapness and being squeezed for every penny. Attendants and pilots (some) ought to be schooled in proper diction and clarity when making PA announcements. Impossible to hear. Flight #325 from Mpls - Phoenix 3/9/15 and Flight 345 3/15/15 Phoenix-Mpls.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Ruiz","United States","2015-03-25","We (3) flew round trip from Philadelphia to Las Vegas on March 18-21. Although the outbound flight was late I have no way of knowing where the delay initiated so I can't assume it was Spirit fault. I chose Spirit because it was non stop. Other similar priced flights had one stop. If you book online they make it quite clear why they are cheap and what you can do to save money. They give you packing tips measurements requirements and constant reminders: it's bare fare. If you are an informed consumer you know you are getting what you pay for and not a penny more. Flight attendant outbound was incredibly entertaining from the moment the flight started. It was like getting a mini Vegas act. Flight attendants both ways were always professional and polite. Food was pricey but you can bring your own if you're counting pennies. Didn't use the bathrooms. Leg space limited for 6'2"" son but ok for us.","","","","","10.0","3.0","5.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Milner","United States","2015-03-25","I flew with Spirit Airlines this past week for the first time. I was extremely nervous from the reviews. I was traveling with kids and I only was going to Florida for 4 nights. I was prepared and read up on all reviews and read the Spirit website so I had knowledge of everything. There would be no surprises. I realize now that everyone who complained did not read the website. I printed boarding passes at home so I would not be charged at airport. Went straight to gate. I packed light so no bags were checked so no cost. Have a bag with the correct dimensions. Boarded on time and landed early. The food on plane was not that expensive I looked at menu but didn't buy. Bought stuff for plane already. Its not a super fancy plane my seat reclined. I'm 5'7"" and the legroom isn't there really but I had the flight pick my seats on website at no cost and luckily we were still put together. Like they mention on website you get what you pay for. Had a great experience returning also. I will fly with them again if the price is right! IAH to FLL direct!","","","","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kathi Earles","United States","2015-03-25","On 3/20/15 I flew on flight NK 403 from Atlanta Georgia to Fort Lauderdale Florida. Upon arrival the flight attendant instructed the passengers that in order to not be detained in the plane we needed to exit the plane within 4 minutes or risk having to wait upon an 800 passenger plane to unload. The passengers including an 8 week old newborn elderly couple and 2 disabled passengers began to unload and were subsequently detained in the 80 degree jetway for approximately 20 minutes with no communication from the crew while the exit to the terminal was blocked. The jetway was extremely hot unstable and overcrowded with passengers while the crew made no attempt to provide an explanation or assistance.","","","","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Fernandez","United States","2015-03-20","Spirit claims to be less expensive then you are hit with hidden fees one right after another carry on luggage fee $45 (each way) plus just to select a standard seat online you are charged up to $25 (each way)! The plane is dirty. If you have to call customer service be prepared to hold for at least 30 min before getting anyone on the phone and don't expect to get an answer. Do expect to get rushed off the phone. There is no inflight entertainment option either.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Fritz","United States","2015-03-20","We were originally lured to Spirit by their low bare-bones fares. The $25 here and there and $70 annual fee to obtain their low price discount along with smelly dirty uncomfortable planes is no longer tolerable. Our last flight from Phoenix to Chicago was nearly 4.5 hours late on departure. Spirit gave no advance warning of the delay so we essentially had to camp out all night at the airport. The 2/4/15 flight was supposed to depart at 12.55 am but left at 5.20 am. Spirit kept stringing us along at the airport trickling out delay after delay. Staff was generally unavailable and discourteous. This is not a value proposition that interests us and we warn others to stay away.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Villaruel Matt","United States","2015-03-20","Had a round trip flight from Kansas City to Las Vegas. I took one small carry on bag small enough to fit under the seat. The ticket says you have to pay $50 at the counter or $100 at the gate. So I went to the counter and the lady there said I didn't need to pay the $50 since the bag was small enough. Great I went to the gate and got to Las Vegas no problems. On the return trip with the exact same bag I went to the automatic Kiosk and checked in. At the gate I was stopped and informed I needed to pay $100 or leave my bag. I explained my story and she said she didn't care what the Kansas City folks said and I could pay the $100 or leave my bag. I understand the charge and would have paid the $50 at the counter but felt I got extorted at the gate. What choice do you have leave your bag or pay $100?","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Miller","United States","2015-03-17","I decided to fly Spirit because it was cheap and it had a direct flight to my destination. However this was something that I greatly regret after loosing 1.5 days of my vacation after my flight was cancelled due to a mechanical issue. They also would not pay for a hotel and multiple people flying on my original flight had a flight 2-3 days after we were supposed to leave. The money saved by the cheaper flight was spent on a hotel and food. You would be better off paying to fly with a more reputable company. In addition I also heard many people complaining about the airline (that were not on my flight) when I had a connection that was required to get me to my destination a day late instead of my original non-stop flight.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Jerde","United States","2015-03-17","First we were over 1.5 hours late for take off from the Minneapolis then had to sit for over 20 minutes on the ground in Fort Lauderdale due to not having a gate because of our late departure. They charge you for every little thing. Not enough leg room if you bag is a half a pound over 40 pounds you get charged. All other airlines have a 50 pound limit. Leaving Fort Lauderdale again late taking off to MSP. Waited forever for our bags at the airport. I would never fly this airline again and would not recommend them to anyone. Low cost what a joke especially after you add all the extra charges for everything.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lupe Luque","United States","2015-03-17","First time flying with Spirit airlines. Last minute flight from Minneapolis/St Paul MN to Los Angeles for a funeral. Availability of times dates was good. Price was half of all other airlines. No problems or delays on initial flight. Staff were genuinely good. No hidden fees as people report. No free food but option to buy or carry on. Seating was comfortable plane was clean and staff thanked us for cleaning up after ourselves. Remember you chose Spirit because you were flying for half the fair! Small setback on way back we had a delay but good communication via schedule monitor and staff announcements. Plane staff courteous and even apologized for delay and thanked us for flying and patience for the delay. I would recommend and might fly Spirit again in future.","","","","","8.0","3.0","3.0","1.0","1.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ronald Grein","United States","2015-03-17","Our return flight from Chicago to Denver March 1 2015 Flight 853 was canceled after being delayed 1.5 hours. The sad part was that the pilots for that flight were waiting with us. The younger of the two was talking to scheduling to swap to the flight to Phoenix Arizona that was at a gate but waiting for pilots. They changed to the Phoenix flight and ten minutes after our flight was canceled because it didn't have any pilots. We were told to go back to the ticket counters and rebook our flight because they couldn't do anything at the gate. 1 hour and 15 minutes (11.30pm) later we were told our only flight back was the same flight the next day (24 hours) they would not look to book anyone on another airline they would only book Spirit flights. We needed to get back to Denver and were forced to rent a car (at a cost of $499.99) and drive for 16 hours straight. The refund for our tickets wasn't 1/2 of the cost of the round trip and was $20 short. Spent 2 hours on the phone with customer service and got nowhere. Remember it's only a deal if they provide services like all the others. If they don't you're just getting ripped off.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","David Givans","United States","2015-03-17","In the last month I've flown Spirit 3 times and another in a week. All from Houston to ATL KC and Tampa. Yes they do charge $10 to pick your seat and the seats are rather uncomfortable when you compare pricing you will find that after you have checked 1 bag per person and have paid the random fees most airlines charge you they come out a lot cheaper. I recommend you print your passes before you get to the airport as they charge for every little thing if you need anything. My first flight the flight attendants were excellent they had a very funny safety presentation. That flight I flew in the base seats and it was rather uncomfortable. After my ATL flight I decided to upgrade to the big seats up front. They were very comfortable and very roomy. They are worth it. My flight to KC was delayed 2 hours. I joined the $9 fare club which paid for itself the first flight as I save an average of $40 per flight on tickets and luggage. I will say that there is merit to some of the bad reviews above but if you want or need to fly cheap Spirit is a quality airline and as I said before I read before I buy and Spirit has an average airline fleet age of 4.5 years which is 10 years less than the more popular airline. They do allow you to move seats next to your party after take off if you don't get seated next to your party. I booked my latest flight to Tampa for 8 people a week ago 2 weeks before travel and for 8 people 5 in the big chairs and 3 in the small seats it was around $1100.","","","","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F Sipidias","Canada","2015-03-17","This was the first time I flew with Spirit. We flew to Fort Lauderdale from Niagara on Feb 25 with no issues. Everything went smoothly. However on the way back on Mar 3 the flight got cancelled due to bad weather after several delays. We were lucky enough to get another flight 2 days later (due to me running to the ticket counter once the fight was cancelled) but some people couldn't get a flight until Mar 9 and 10. Thankfully we had a place to stay for another 2 days. When we returned to the airport on Mar 5 everything went really smoothly. Flight was on time and we had an excellent counter service rep who was friendly and pleasant. We were on flight 416 and all the staff were so friendly and welcoming. Additional comments: Leg room was too tight. I'm 5'8"" and my knees were right up against the seat in front of me. Headrest didn't have the flaps that turned in so was very difficult for try and rest if you are in the middle seat. But for the price and for a flight under 3 hrs it's manageable.","","","","","6.0","1.0","5.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Carole Lindsey","United States","2015-03-17","Seats were uncomfortable and did not recline. Everything is extra choosing a seat beverages carry on luggage not conforming to very strict guidelines higher charge than other airlines for checked luggage with a 40 lb. weight restriction - 10 lbs. less than others. When you consider all the extra expenses the price we paid for our trip to Florida was no lower than other airlines. When my son saw our flight itinerary and noted that we needed to fly from Kansas City to Detroit before flying south to Florida he said I hope you're saving a bunch of money - nope.","","","","","4.0","2.0","3.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Weeks","United States","2015-03-17","I have flown many different airlines as I always choose the cheapest. I booked this flight on Spirit my first time through a third party travel agency. I was first surprised by the $10 fee to get a boarding pass at the counter but I let it go. But then the fees. I was never warned by the site or Spirit site about the carry on bag fees. So I was shocked when I heard an announcement that those in a later zone had 2 minutes to pay $50 for a carry on bag or else they would be charged $100! I kid you not $100 for a carry-on! I could not believe how I had been tricked! I asked the spirit service counter what they do if someone literally does not have the money - she mentioned it does happen and so they cancel that person's current ticket and give them until the next flight to find the money! Unbelievable! Spirit Airlines has nothing but a spirit of corruption deceit and greed. My family and my friends agreed we will never fly Spirit again.","","","","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Odeli Castillo","United States","2015-03-17","On a short business trip I was delayed about 4 times by the airline with multiple changes of gate and very minimal notification they were doing this to the passengers. Everyone was very upset and complaining however the airline offered no more than an apology and hope that we would continue to fly with them in the future. Now on my way home all passengers were all deboarded from the plane due to mechanical plane concerns they had before takeoff. Although I agree with ""better safe than sorry"" this airline should have been pertinent and professional enough to have dealt with this problem prior to boarding. As we all wait to retrieve our original tickets from the one spirit employee calling out 300 names with no microphone people like myself are at the risk of missing connecting flights. Shame on Spirit for even considering themselves a decent airline. Time is precious. Time = Money and as cheap as their tickets are it would have been way worth my money to go with any other airline. I plan to do this from now on.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Chin Nancy","United States","2015-03-17","On Feb 5 my friend and I took a flight from BOS to PBI. I paid $30 online for my checked bag. When I got to the counter we were informed that our tennis racquets were beyond the height limitations at Spirits and that I would have to pay $55 and have my racquet checked. My friend has to pay extra as well. So I paid $208 one way to fly to PBI. All other airlines that I have flown allow us to carry on our racquets. My friend flew back to BOS on Feb 8. She paid online to check her racquet. When she boarded two passengers had their racquets on board as carry ons. Needless to day I did not fly Spirit back to BOS.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Samuel Fick","United States","2015-03-09","About 3 weeks ago I set out on my trip home from LAX-PHI. I had one layover in Vegas shouldn't have been a big deal due to great traveling weather for this time of year. My layover was supposed to be about 3 hours but ended up being 7 hours due to complications with the airplane. Due to the delay Spirit were nice enough to give out meal vouchers. When I got up to the desk to claim my voucher I noticed it was for 7 bucks what can you buy in an airport for 7 bucks? Finally once we boarded they came around and asked what our drink orders were I asked for a cup of water without ice. When they brought me my cup of water they asked for 3 bucks. I told them I didn't want the water. After spending a few days back home it was time for me to fly back to LA. I arrived at the airport at 8.30pm for my flight just to find out it was cancelled. I rescheduled the flight for the next day at the same time and went back home (because I lived within 2 hours of the hotel they couldn't put me up in a hotel). The next day I figured I would check my flight status before heading to the airport and good thing I did because once again my flight was cancelled. I called their service desk and worked with a travel agent who was the only bright spot of my encounter with Spirit. After about 30 minutes of trying to get me back to California he told me there was nothing he could do except refund me for the one way trip. So I took the refund and booked a one way home with Southwest. Do not fly with Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Collins","United States","2015-03-09","We were booked on a flight from Las Vegas to Portland. Our flight was delayed 3 times. After being told that our plane had boarded its last location and was on the way they cancelled our flight. Cue the mass of 300 people storming the desk. With 6 attendants one attendant was handling our flight while the rest took care of their other flights. We waited in line for 3 hours! In the meantime my husband called their 1-800 number and got nowhere. They told us they could not give us a new flight that wasn't Spirit (the next day at 4pm) and no hotel/taxi/food. So we waited. No announcements about progress and no more than one attendant for most of the night. When we finally arrived at the desk the attendant reprimanded us for not getting to the front sooner for an earlier flight-it was our fault that we weren't at the front of the line! I understand that flight cancellations are not the fault of the desk attendants. It was very frustrating that they wouldn't let us know what was going on. We got in line at 7:45 pm and didn't leave the airport until 11.00pm. Rumors were flying about flights and it was confusing. We were exhausted and completely unhappy with the level of service we received. I will never fly Spirit Airlines.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Kline","United States","2015-03-09","I never flew Spirit in the summer months but I can comment on Feb-March service. First of all I think Spirit is a great deal and would put up with inconveniences to save a sizeable chunk of change. However a word to the wise if you are on prescription medication take at least a weeks worth of extra medication with you and do not plan on positively coming home on the date of your return ticket. When conditions are bad at your departure site arrival site or point of the planes original departure you can easily be stranded for 2 3 7 days. Spirit makes no attempt to reschedule you other than their next flight. They will offer to give your money back but that usually leaves you to purchase a much more expensive flight on another airline. Take extra money and be prepared to stay on for awhile i ncase you become delayed! Also the passenger in the seat in front of me was voluntarily moved from his ""extra legroom"" seat. Mid-flight the attendant offered to move him to an exit row but when the passenger asked about refunding his $18 that he had paid for the original seat he was out of luck! They would not offer him anything other than to move him to an exit row. That would have meant moving other people out of the way so he declined. This is a no-frills airline so be prepared!","","","","","8.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cheong Kian Kok","Malaysia","2015-03-09","I took this airlines from Chicago (ORD) to LaGuardia New York (LGA) on January 18 2014 and January 23 2014. I reached the airport and printed out the boarding pass from the Self Service Printing Machine in front of the counters. I was not charged for anything. Going into boarding area is fuss free as well as the boarding experience. My wife seated on the aisle while I'm at the middle of the three seater. I didn't bring any check in luggage or any carry in that is too big. I only have a small bag with me that I need to put in front of my leg. I slept a bit during the flight. The flight attendant was nice. Overall we had a safe and efficient (no incident) flight. Probably due to low season (but the flight is almost full).","","","","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sun Vivian","United States","2015-03-09","Flight 729 Feb 3rd 2015. Cheap fares! If everything goes smoothly then its a no brainer. But if anything goes wrong such as delay or cancellation there will be no customer support whatsoever. No support of any kind! You are stuck! They only have one flight outbound per destination per day. Nothing they can do to get you on any faster flight. No hotel accommodation! When it comes to redeeming credited vouchers? Even though I have a $50 credit but after trying to use it the credit comes to $8.24 even though my base fare is over $80. Called their customer support and got told that basically even though the credit is for $50 it may not exactly be $50. Be aware that all your questions will be answered “I am sorry its our policy.” Its their policy to pick up phone calls and has no power to do whatsoever. You are better off not wasting time with their customer support.","","","","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","R Harty","New Zealand","2015-03-25","We flew Shanghai Pudong - Hong Kong March 2015. This is most definitely a budget airline expect little and you (probably) won't be disappointed. We booked with Spring Airlines as their fares were the cheapest. Our flight to Hong Kong was delayed by a couple of hours. We didn't know the departure gate until it was boarding which was a bit annoying but not a big deal. Because we then arrived so late we had to get a taxi which wasn't the cheapest. We received an email the next day which was in Chinese. Considering you can book on the English section of the website with no problems it's a little odd that they only email you in Chinese I asked a friend to translate the email for me - luckily as it was informing us of the cancellation of our return flight. I was able to rebook by ringing their hotline with no difficulty and the woman I spoke to had excellent English. Our flight back to Shanghai was something of a nightmare - initially delayed by 2.5 hours we then ended up sitting on the tarmac for 6.5 hours with very little idea of when we might actually take off. The problem was fog in Shanghai but rather than diverting or canceling the flight (or letting everyone wait in the terminal) we were kept on board that whole time. This was overnight instead of arriving at 10pm we arrived at 7am. The fog was obviously not the fault of the airline but the delay wasn't handled well resulting in a lot of very angry passengers. I must say though that the flight attendants were so calm and courteous throughout the ordeal despite what they were having to deal with. They were excellent. We were given water and biscuits during the wait. I don't think I would fly with Spring Airlines again - we really did have a lot more hassle and it would have been worth paying a bit more for a better experience.","","","Economy","","3.0","3.0","5.0","0.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Santiago","United States","2015-03-09","Awful experience and even worse customer service. Had a flight from Orlando delayed due to weather in Ft. Lauderdale and final destination in Medellin Colombia. I was told no planes were coming or leaving so we would not miss our connecting flight. We finally took off and landed only to hear from a very rude gate agent that the plane took off early and left me and 20+ other passengers stranded. Mind you they give us 5 minutes from the time our plane landed to the time when we have to be at the gate to board the connecting flight. I was given a discount coupon for a room which was useless since all the rooms were booked. I had to pay 180 dollars for an awful room at a red carpet inn. Also they change gates and departing times while you are at 36000 feet! Save yourself the hassle and unreasonable rude individuals and just pay a little more.","","","","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Robinson","United States","2015-03-09","My very first time flying with Spirit. It was absolutely horrible! My friends and I took a last minute trip to Vegas and decided to try Spirit since they had lower prices. At least we thought that was the case. We paid a total 385 for a round trip to Vegas from DFW after the bag fees boarding pass fees seat fees and whatever other crazy fees they don't tell you about upfront. We board the cramped tight space plane and the seats are torn and dirty the floors looked like they hadn't ever been cleaned! There was gum on the trays! We were so uncomfortable next to each other and the person in front was literally in our laps and their seats weren't reclined! To top it all off our return flight got canceled at the last minute. Every other airline was running smoothly. Not only did we have to purchase another ticket with Southwest but we had to go through the dreaded process of getting a refund with Spirit.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","James Julie","United States","2015-03-09","Had a flight that was supposed to leave at 9.29 am on Feb 23 2015. After being at the airport 2.5 hours before our flight we were told the pilot had not been located and it would be 11.30 before a pilot could fly in from Denver. At 11.45 staff said sorry but there had been confusion and the pilot would not be there until after 12.30. We finally started to board the plane that had been sitting there since before 5am we did not get off the ground until after 1.30 delaying our people waiting to get us from the airport in Phoenix for over 5 hours. I understand things happen but two incidents with incorrect info as to the pilot I don't buy that. The flight was full so there should have been a pilot booked all along. The other big problem I have is all the added costs. We have to pay to put our luggage bag on for each person and pay for assigned seats? That added 126.00 flying to Arizona and home so your tickets are not cheaper then other flights and the seats are poor and the unorganized mess caused by poor communication made everyone of us suffer and then to pay the high fees. On the plane the toilets were frozen and they could not make coffee because the flight had sat for so many hours. The flight offered everyone a small bottle of water and cookies saying it's complimentary. We were also informed by the flight attendants they were low on several drinks and beers because the plane was not stocked. This was the worst flight I have been on and I will not fly it again.","","","","","4.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","P Vuu","Canada","2015-01-05","Flight 8947 Sep 29 SHA-XIY. Please ensure your departure airport before leaving for your flight! Our flight was supposed to be leaving from Hongquiao Shanghai airport instead of Pudong Shanghai. Spring Airlines changed airport without any prior notifications. Luckily we were at the airport early and had just enough time to take the taxi to Pudong. Not a very pleasant experience to not be able to find your flight on the digital screen board and having to constantly checking your watch while taking a taxi to the actual departing airport. This is compounded by the fact that we don't speak Chinese. On the positive side I have no complaints regarding the actual flight and professionalism of the flight attendants.","","","Economy","","3.0","4.0","4.0","3.0","1.0","","","4.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","J Marshall","United States","2014-12-04","Wuhan - Osaka and back - the only direct flight from Wuhan to Japan. Was pleasantly surprised was expecting delays 2hrs+ from the other reviews both flights on time. Bought the in-cabin meal for 40RMB pork and rice dish portions were large what it lacks in quality it makes up in quantity. Staff was respectful and courteous traits which unfortunately some of my fellow passengers lacked. It appears that this flight is the go-to for large tour groups traveling from the central China region to Japan. 4 such groups were on my flight to Osaka and 2 on my flight back. Loud pushy rude. No inflight entertainment but what do you expect for a 3 hr flight and $200 a pop compared to other flights at $700 and up. Seat is comfortable enough if you are of short stature. Will use them again for future trips to Japan.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","A Arwin","China","2014-07-29","Currently still waiting for the flight at Hong Kong Airport. 5 hours and still counting. Can't blame the airlines 100% since the delay is due to military exercise in China (according to the news I googled while waiting) but their service is poor. No ground staff. My flight was supposed to leave HK at 21.20 to Shanghai and now is already 2am and yet no confirmation on gate number or departure time. No information about the delay no hotel provided no food or drinks given not even a confirmed departure time.","","","Economy","","","3.0","1.0","0.0","1.0","","","0.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Cristaudo","United States","2015-03-09","I flew with Spirit for the first time round trip from Las Vegas to Dallas with my 8 year old little girl. We were worried that our night flight would be canceled due to the weather in Dallas therefore we arrived at the airport early in the morning to fly on standby for an 11am flight. We were able to fly on the 11am flight with no cost increase and we were even given the more spacious seats. We carried two backpacks on the plane (1 per each) with all of our stuff therefore we had no luggage fees. Coming home we printed our boarding passes out at the rental car facility and there was no charge. To be honest I read all the rules called Spirit to double check everything and wound up saving a lot of money. Total cost was $180 round trip for both of us. I will definitely be using them again.","","","","","10.0","3.0","5.0","4.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mohammed Alshehri","Canada","2015-03-04","We flew from Minneapolis to Las Vegas on Feb 14 and the return flight was on Feb 21 with our 9.5 month son. We were happy with their service. We booked our flight for $312! Two adults one infant one checked in bag and we chose our seats at the time of booking. All for $312 including taxes and the charges. No hidden fees. We went to the airport after checking in online to avoid charges. (Clearly mentioned on website and email). We traveled with one checked in bag two backpacks my son's diaper bag and stroller with a car seat (the stroller and the car seat were free of charge). The flight was good seats do not recline but were comfy. You have to pay for food and snacks I wish they would provide at least water for free. The staff were ok. Some were friendly and some didn't say anything. There was a one hour delay on our return flight. Overall I would recommend Spirit and will travel again with them.","","","","","10.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","L Scott","China","2014-06-25","Shenzhen-Shanghai Hongqiao. I was pleasantly surprised by Spring Airlines. The website was attractive easy to use and the English section was in very good English (unlike many other websites for Chinese airlines). Possibly I should regard myself as lucky to have only to had a 15-minute delay. The seats were comfortable enough for a 2.5 hour flight and I didn't care that there was no food. The plane was new and clean and the cabin crew were pleasant enough. I quite liked that they showed us some stretching exercises towards the end of the flight.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","R Hug","China","2014-06-05","Shanghai PVG - Hong Kong HKG return. After flying with Spring Airlines on several return trips between Shanghai and Hong Kong I will try avoiding this airline going forward due to significant delays (2-3 hours) which the airline didn't even bother communicating properly. Other than that Spring Airlines is a budget airline and one has to adjust expectations accordingly when it comes to service food and beverages seat comfort etc.. Opposed to its competitors Spring Airline is not offering in-town check-in opportunities in Hong Kong.","","","Economy","","","3.0","1.0","4.0","0.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Matthew","United States","2015-03-04","Flew from LGA to OAK. Worst flight I've taken and I will never fly Spirit again. I've flown plenty of airlines and so I didn't think twice about flying a different one this time as they've always been relatively similar. Their baggage fees are out of this world and the weight limit on baggage is less while costing more. There is no in-flight food or entertainment. You have to pay extra to pick a seat (which I didn't know since I had already picked my seat on Hotwire when booking the flight.) Spirit also did not allow me to check-in pre-flight or print a boarding pass until I got there. The whole point behind booking with Spirit would be to save money as they're supposedly worlds cheaper than booking with anyone else. This was not the case. I unknowingly booked this flight and it was barely cheaper than other airlines. The baggage fees made the trip significantly more expensive than if I were to book with someone else. Never again will I be flying Spirit.","","","","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michael Vinocur","United States","2015-03-04","This airline has taken unbundled pricing to such an extreme that I'd rather pay more to fly on any other airline. The idea that I couldn't know whether my family of 5 would be seated together until 24 hours before the flight nor have the other family flying with us seated next to us without paying a premium turned me off to ever using Spirit unless I have no other choice. Also there were three seats together in last row and attendants wouldn't let my two kids move back one row so their friend could join them there claiming a weight and balance issue. Furthermore my boarding pass said I was eligible for ""Fast Bag Drop."" It took us about 30 minutes online to do our ""fast bag drop."" as the attendants at the fast bag drop counters seemed to be processing people who clearly had changes to make in their travel. Then after spending all that time in line we were forced to sign waiver tags clearing Spirit of any obligation if our bags didn't make it onto the plane on time because we were ""late"". If there really was a Fast Bag Drop we wouldn't have been late. Then the representative told us that the Spirit website said we were expected to be at the airport 2 hours before our flight. I've never heard any other airline demand this for domestic travel. Also we were subject to obnoxious credit card commercials from the plane attendants at the end of every flight. Both my outbound and return flights had a stop which meant we had to listen to the same sales pitch 4 times. I'm a customer not just a spigot for Spirit to try to pull additional dollars from.","","","","","1.0","2.0","3.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lorri Valdez","United States","2015-03-04","We planned to fly from DFW to Las Vegas on Feb 22 2015 I had been checking the weather report and the airlines all day for changes. We arrived at the airport at 8 pm the flight was at 11 pm so we had lots of time went to the kiosk and it printed me a paper that said speak to agent. We were in line for and hour to find out they cancelled the flight and not just ours everyone that was flying with them to other locations. They were saying because of bad weather but then I asked why other airlines were still flying they said because all their flights cancelled due to fewer flights allowed to fly. So because they are a smaller lower level airlines that don't want to pay for the slots to fly they get bumped?","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","Steven Cao","China","2014-01-21","Fully understand that it's a budget airline but it doesn't mean that I accept the way Spring Airlines deal with 4 hours delay from Shanghai Pudong-Bangkok sector no announcement no any arrangement airfare is same price with China Eastern. Never again!","","","Economy","","","2.0","4.0","3.0","1.0","","","1.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","Dmitry Kuzin","Russian Federation","2014-01-13","PVG-HKG. Very cheap tickets. Quick check-in. Take off and arrival on time. Nice new aircraft. Seat comfort is fair I'm taller than 180cm and I didn't feel much discomfort on a 3hs flight legroom is similar to that of some traditional airlines. But seats do not recline. Snacks and food are sold on board prices are adequate. Smiley cabin crew. Will definitely choose Spring airlines again.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","A Odahara","Hong Kong","2013-12-31","Flew Hong Kong to Shanghai Pudong return over Christmas and generally had a pleasant flying experience. No delays in either direction and cabin crew were friendlier and politer than other Chinese airlines' cabin crews tend to be. Only complaint would be the seats are incredibly cramped and there is very little leg room. I'm a quite average 175cm tall and had to sit at a slight angle the whole flight. Because of this I probably wouldn't consider flying Spring Airlines for flights longer than 2 hours which is a shame because otherwise I had no complaints. No inflight entertainment.","","","Economy","","6.0","1.0","4.0","0.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Renneke Karen","United States","2015-03-04","I booked a flight on Spirit for a vacation from MSP to AZ it was 3 hours late as the pilots had to rest before taking off then on Monday 2/18/15. Then my return flight from AZ to MSP was suppose to be at 3pm 2/23/15 it got cancelled because of mechanical problems (they have no inventory for back-up planes). They left us hanging in the airport until 7pm before we had the news it was cancelled. No time to book another flight then they gave us voucher to a hotel known for its cockroaches and bed bugs. No we did not stay there. Then they had a plane for us at 6am so I never slept. I book hundreds of flight for the college I work for and was thinking this might be an option to book flights for faculty speakers and guests but after loosing a day of work. Poor customer service nickle and dimes you to death.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Moore","United States","2015-03-04","I had never booked with Spirit previously. I flew home from Dallas to Cleveland only because American canceled my flight due to weather. Spirit was the only option to get me home without spending two days in the airport. I only wish that I had another option actually any option would have been better. Their ""e-tickets"" cannot be scanned by TSA agents. The counter staff were absolutely the worst I have ever encountered. Worst customer service.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Koenig","United States","2015-03-04","Today I flew with Spirit and had only a briefcase with me. 2x12x17 inches. The locks on my briefcase made it the one inch too wide. Result: I had to pay $50. A couple in front of me had a rucksack which they squeezed in the checking frame and they did not have to pay. I call this bullying and find it unacceptable.","","","","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","P Ian","China","2013-08-04","If you don't enjoy waiting at the airport for 3 hours at a time then do not book with Spring Airlines. I decided to visit Hong Kong for a weekend trip. Both of the flights to and from were delayed 3 hours and 4 hours respectively. The delay announcements are given in one hour intervals to make you feel better however leaves you hanging so you have no idea how long you have to wait. No staff present at the gate to answer any questions and no food or water were served. Staff on the phone when you call are simply rude impolite and not helpful. Both reasons for the delays were air traffic control which they claim is not their responsibility. The seats were average. But yes the tickets are cheap.","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","Oliver Hawes","United Kingdom","2013-07-07","Shanghai PVG to Guilin. Flight delayed 2 hours supposedly due to 'air traffic control' - although interestingly the only other flights delayed that night were also operated by Spring airlines. When finally allowed to board we sat on the tarmac for a further 45 minutes before taking off. No food or drink offered for the 3 hours of the flight. Very little information provided just the repeated excuse of 'air traffic control' although admittedly this is probably due to lack of English rather than a reluctance to be helpful. Eventually arrived at 2.30am (scheduled time 11pm) at a small regional airport 20 miles from our final destination. Thankfully we'd had the foresight to arrange a transfer beforehand else we would've been stuck with no taxis or busses at that time of night. Interestingly whenever I see a Spring Airlines 9C flight number on a departure board it's usually accompanied by ""delayed"".","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","V Yue","Hong Kong","2013-03-08","HKG-SZX-PVG return more than 5 trips total. I fly to Shanghai every month and have taken Dragonair and China Eastern as well but my favourite option remains Spring. I find the seats not much worse than the other two and I have been upgraded to the front seats a couple of times. For a short 2 hour flight I really don't mind. Once I was running very late for a flight and the counter staff called me to see if I was coming instead of closing the flight. I got there 35 minutes before and staff escorted me to immigration. Another time I was reading a magazine and they turned the cabin lights off - the flight attendant passing by turned on my light without me even looking up. On the plane they introduce each staff member by name and do a little on board circulation exercise with you before you land. If you book their Spring plus seats you also get an exclusive van to take you to the tarmac instead of cramming onto the bus. There is also complimentary food. The downside might be that they have a reputation for delays. In any case the flight is only supposed to be 2 hours but the advertised time is usually 2hrs 50.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Ringgaard","United States","2015-03-04","Flew from Minneapolis MN to Las Vegas. Flight was a 2 hour delay. They didn't notify us through the text program they have you sign up for so we were at the airport for 4 hours. First we were told it was a rain delay in Las Vegas then it was maintenance. When we boarded the pilot said it was due to rain in Houston Texas. Seems a little suspicious to me. We knew about all the cheap fares and bare fares about the airline. I had also flown this airline before and had not had a problem. Our flight was full on the way to Las Vegas. We felt packed in so tight to those seats. It was possibly the most uncomfortable flight I've ever flown and it was only 3 hours. On our return home we found a way to print our tickets before getting to the airport. But in the process I tried to check us in via online and the website all of a sudden crashed. It took 2 hours to get the site back up. Finally we got them printed and just felt relieved to do that. All day we checked our flight time due to the fact that our first flight was delayed. It was actually set to arrive 15 mins earlier than planned which was great and we had planned accordingly. We set up our transportation to the airport and as we were on our way the flight changed to a delay of 2 Hours again. We all felt defeated. We completely understand that there are some things that can't be fixed. But with the way it happened both times it seemed as though it was poor planning on Spirit's end. Why schedule a flight for 12am when you're really going to leave at 2am? Again 4 hours in an airport is no way to spend a vacation. The attendants at the airport for spirit were rude. On both ends. We will never fly Spirit Airlines again.","","","","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tameca Clifton","United States","2015-03-04","I've flown Spirit a few times the first time I flew was with my four children and I have to admit it was pretty smooth! I read ahead so I wasn't surprised with any additional fees and for the price considering the flight was last minute it was an all around great deal. My most recent flight was just as good I flew to Atlanta again last minute. And it was great. I took advantage of the ""bare fare"". I will admit the flight attendants were a little crabby but hey for the price I'll take a little attitude. My next flight will most likely be Spirit.","","","","","10.0","3.0","2.0","3.0","3.0","","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","C Sou","Germany","2013-01-30","MFM-PVG-MFM. Staff friendly in Macau but not so in Shanghai. I have travelled a couple times on this airline and every time it has been on time. The seat was good (I am 180). Bought a meal on board which was good (in-flight meal standard). All in all will take Spring Airlines again in the future!","","","Economy","","8.0","4.0","3.0","4.0","0.0","","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","Huws Dafydd","China","2013-01-14","I have travelled several times with Spring Airlines on the Shanghai-Guangzhou and Shanghai-Takamatsu routes. The flights have always taken off on time. The check-in staff are fairly pleasant by Chinese standards (surly by international standards) and the flight attendants seem polite. They won't ask Westerners to buy any food or drinks though. This may be because they only speak Mandarin and Shanghainese. There should be more English on their international flights than domestic ones. However English announcements are recorded so that impromptu announcements will only be in Mandarin. They advertise products consistently and very loudly for long periods on domestic flights. Given the price it is an airline that I would use again.","","","Economy","","7.0","1.0","2.0","0.0","0.0","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","G Kohen","United States","2013-01-02","PVG to HKG return. Efficient check in friendly staff and a great price for a ticket booked 24 hours in advance of flying. I didn't fit in the seat. I understand its a low cost airline and at 6'3 I am probably off the chart in terms of height for their average customer in China but it wasn't fun sitting with my legs in the aisle the whole time. Got the job done but that's about it. Flight delayed on the return for 2 hours meaning a 3 am arrival at Shanghai which needless to say was not the best.","","","Economy","","6.0","1.0","4.0","4.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Clay","United States","2015-03-04","I traveled to Orlando Florida last week from Dallas via Spirit Airlines. The round-trip flight was surprisingly wonderful despite my apprehension after reading so many negative reviews about Spirit. The flight attendants were friendly and welcoming the airplane was large and seats were comfortable both inbound and outbound flights departed and arrived on time. Having checked in my bag online and printed my boarding pass before I arrived at the airport made the experience effortless when no additional costs. I am so glad I decided to give Spirit a chance instead of listening to the negativity. Wonderful experience and now Spirit will be my plane of choice going forward.","","","Economy","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Eves","Canada","2015-03-04","My husband and I took our five kids to Florida on Spirit Airlines. It was easy and excellent. It was super cost effective. We didn't have to pay for any carry-ons as our backpacks were accepted easily as our ""personal item."" All flights were on time. Planes were clean seats were great for the short flight (3 hours) and all the staff there and back were friendly and helpful! Loved saving money and would absolutely fly Spirit again.","","","","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R DeCesare","United States","2015-03-04","My wife and I had booked seats on a flight leaving Cancun Airport on Feb 21st with a connecting flight in Fort Lauderdale to LaGuardia Airport in NYC. This flight was delayed one hour in Cancun because of weather problems in Detroit. Delayed we eventually reached Fort Lauderdale but had to clear customs. Presumably due to customs- related delays in Fort Lauderdale the connecting flight to NYC took off stranding 101 passengers. We were not given any official explanation as to why the connecting flight took off without us. We were advised to re-book our flights and were told that the soonest available seats were for Feb 24th (72 hours later). For Boston the lay-over was 96 hours with the soonest available seats on Feb 25th. There was no management representation at Fort Lauderdale and there was a justifiably angry group of stranded passengers. When asked about hotel accommodations we were advised to find our own and that there would be no compensation. When asked about assistance in locating seats on other airlines we were similarly advised that they wouldn't be able to assist us. Since my wife and I weren't able to wait the 72 hours we spent the night in the airport trying to locate seats on an other carrier (which we knew would have to pay for). We got seats on a JetBlue flight the following morning paying the full non-discounted fare which was considerable. The major problem was the connecting flight not waiting for us to clear customs in Fort Lauderdale. Why would the flight not wait for 101 people? I've been flying for more than 40 years and had to wait on many an occasion for other passengers' connections and other reasons which is par for the course. This was an extremely poor management decision which showed a complete disregard for Spirit Airlines' customers. This was then exacerbated by the lack of any meaningful assistance rendered on the ground. I realize that Spirit Airlines is a ""discount (i.e. cheap) airline. However any successful business knows that its fortunes rise or fall with its customer relations. If there was a ""crewing"" issue (not being able to hold airlines staff beyond a certain time) this should have been anticipated in the airlines normal operations plan with staff back-up in Fort Lauderdale-after all this is the winter and hence presumably Spirit Airlines' busy season. This was our first trip with Spirit. However due to the airline's extremely poor management decision coupled with its complete lack of meaningful customer support I could not possibly recommend this airline to anyone. In general you get what you pay for but even a discount carrier needs to appreciate its customers especially in difficult circumstances. By the way I was going to discuss this matter on the phone with a customer services representative but they kept me waiting for 45 minutes.","","","","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","S Amir","Australia","2012-12-25","Shanghai-Ibaraki Dec 23rd. Service in Shanghai airport was good but I recommend to pay more and select a seat at the front of the plane. As access to plane is by bus and at least you have to wait 10 minutes outside airplane. Seats are cramped if you are taller than 175cm. Buy your drink and food before as they will run out of supplies. The big problem for me was communication the flight attendant was unaware of air plane mode on my iphone and continuously asked me to turn off my mobile phone. Major problem was the small capacity of Ibaraki airport immigration and passport control. Crew tried to help passengers fill in the landing records but no luck. At the gates almost all passengers were asked to refill the forms. Good value for money.","","","Economy","","5.0","2.0","3.0","0.0","0.0","","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","Steven Cao","China","2012-05-14","PVG-HKG Macau-PVG with A320. New and clean both departure and arrival on time very efficient check-in service at Pudong Airport however ground staff at Macau airport was really slow-service. Food and drink at reasonable prices. Seats comfortable and spacious legroom considering it's a budget airline.","","","Economy","","9.0","","","","","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","A Vrscaj","Slovenia","2012-01-13","PVG-HKG. 10 minutes delay so more or less on time. Flight without problems perfect service for low cost airline. I was a little afraid because there were huge delays on this route a month or two prior to our flight. No problems with luggage. Food and drink at reasonable prices. No problems at check-in and staff very polite.","","","Economy","","9.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Carmelo Lemmo","United States","2015-03-04","Booked with Spirit for a Las Vegas trip. Was to leave Sunday 2/22/15 at 7:31 p.m. Checked in with airport 2 hrs before leaving Philadelphia (40 minute delay) checked again on the way to airport still 45 min. delay. Arrived at airport line was extensive at least forty people on line after waiting an hour in line found out flight was canceled due to snow when there was no snow on ground. After an hour and waiting over another hour to get a taxi back home people will still arriving hoping to take their flight to Vegas. Only to find it was delayed. Will never take or advise anyone to fly with Spirit poor management. Cost us over $100 dollars in cab service not to mention aggravation we went through.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Cotton","United States","2015-03-04","This is the first time I have flown on Spirit. The price published if very deceiving. It listed airfare round- trip from LAX to LAS as $152. By the time I pre-paid for one bag selected by seat (purchasing the least expensive) the total cost was well over $220. It cost more to carry-on one bag than it did to check it. The seats are so cramped that even a 10-year old would be uncomfortable. The seats on the plane do not recline. Had issues at the counter even though I did an early check-in. The weight limit for baggage is less than other airlines (40lbs vs 50lbs). I needed to delay my return flight and the additional cost to delay it by one week was $130 even though I had already prepaid for the baggage and seat but only $56 to purchase another one way ticket. Of course the baggage and seat cost would raise it to $100. What a rip-off! I have purchased a ticket on another airline and will forfeit my return ticket because I will never fly Spirit again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pat McGahan","United States","2015-02-24","Booked 10 months ahead unable to check in online. Called and was assured we had guaranteed seats. Arrived and checked in at the desk and went through to board. Told we had not seats. Only 2 out of 4 in our party were able to board after a long battle.","","","","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Zameer Alam","India","2015-07-19","Superb check-in at Delhi. Boarding was average and staff were good. Delhi to Colombo food was good and drink selection was good. As I had a 14 hr lay over at Colombo I was at an airport hotel which was awful. Check in at Colombo was good and the Colombo to Karachi flight was fine. Overall an average experience.","","Solo Leisure","Economy","Dehli to Karachi via Colombo","4.0","3.0","4.0","3.0","","4.0","","2.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","M Matsuda","United Kingdom","2011-12-02","Ibaraki-Shanghai. Both flights were on time. The cabin crew were friendly but not pushy to sell food/drink as some customers commented. Some passengers were not happy at check-in to discover that the luggage allowance was only 15kg including hand luggage. Because the aircraft had 180 seats I felt a bit cramped and seats a bit hard for flights more than 2 hours.","","","Economy","","8.0","","","","","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","E Birman","Estonia","2011-11-23","PVG-HKG. Flight left and arrived more or less on time. They give you a free carry on bag and the price can't be beaten. Space is awful but the plane was clean and everything was handled well. Better than expected.","","","Economy","","7.0","","","","","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","Peter McMillen","United Kingdom","2011-02-08","Shanghai to/from Guilin. Flight was delayed by 1 hour due to traffic from Shanghai but the return flight was excellent as we left Gulin early and arrived in Shanghai early. Staff seemed helpful. However unless you are smaller than 5 ft 5 inches and like to sit with a straight back you will find the seating very uncomfortable. I am 5ft 11 and had my knees close to my chest due to the insufficient leg room - I suppose you get what you pay for.","","","Economy","","6.0","","","","","","","4.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","Steven Cao","China","2011-01-14","PVG-HKG as the only budget airline in China Spring Airline offer very low fare on Shanghai- Hong Kong route. Flight departure/arrival on time cabin clean and comfortable. Food & drink price is reasonable in flight.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Daniel Glesby","Canada","2015-02-24","FLL-MSP. I have never flown Spirit before but they were the only airline that had an evening FLL-MSP flight so I gave them a shot. Arrived at the airport about 2.5 hours in advance good thing I did as the line was about 100 people long. I have never seen that before. They had about 8 counters open so it only took about 20 minutes. Prepaid my bag and my seat so no hassles in that regard. Was told that my gate was in the next terminal over so had to walk about 4 minutes to the other terminal not a big deal as the exercise is good. Boarding was normal and left about 20 minutes late arrived on time. Seat was thin and hard as a rock and tray table was equally as bad. Flight attendants seemed pleasant enough. I live in Canada so I'll probably never have to use them again but might consider if I need to.","","","","","5.0","1.0","4.0","1.0","1.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jeffrey Valliere","United States","2015-02-24","I have absolutely nothing to complain about on my first Spirit Airlines experience. I know the reputation of the airline however on my trip I was impressed with the experience for the price I paid. I flew DFW-CLE round-trip just a few days after the route started. I took only a personal size item and made sure I followed all the rules to avoid extra fees. The trip cost me $68 round trip total out the door. Flights were on time flight attendants were humorous and nice. I will say the experience was no worse than any other airline I have flown (I fly once every 1-2 months) and given the cost may have been better. This route will allow me to visit family at home in CLE more often. I felt I needed to give credit where it was due given the majority of the reviews for Spirit.","","","","","10.0","4.0","4.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Wendy Levenhagen","United States","2015-02-24","We were traveling from Orlando to Fort Lauderdale and found what we thought was a good rate. But once we added luggage ($220) for three checked bags and 2 carry on's (which we later found out were personal bags that should not have been charged ($90). We asked for a refund which they refuse to do for luggage. Also their weight limit is 40 lbs. where other airlines are 50 lbs. their website is suppose to look cute but instead it is very confusing and difficult to navigate or find numbers for customer service and get answers to questions.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Elliott","Australia","2015-07-03","We checked in at Hong Kong airport quickly and easily. Issued boarding passes and lounge invite. That was the Plaza Premium lounge. A lot of airlines use this lounge so there is a separated area for us airline customers. It is important to ask about that, as the normal part gets quite crowded. The airline reserved area has alcoholic drinks and better quality food. The main area has more substantial food. You can go from one area to the other. Our flight was delayed an hour in Bangkok, so we had plenty time to investigate the lounge. Boarding the flight was done in a hurry to try and make up time. Unfortunately, Hong Kong airport is a busy one, so we had to wait for a new take off slot. In the end, we were about 90 minutes late for take off. These things happen. The flight was smooth and comfortable. SriLankan business class is one of the best in terms of friendly service, good food and drinks. The A/V offering has been boosted in the last year, so now there are over 100 movies. Now nearly all business flights have fully reclining to flat bed seats. On arrival we were issued with priority arrival passes. That saved a few moments as immigration wasn't busy at 10pm. Our bags arrived in minutes and we were out of the airport and in a taxi. By that time the traffic into the city had thinned out, so we made up a bit of time there.","","Couple Leisure","Business Class","Hong Kong to Bangkok","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Francis Wong","Hong Kong","2015-06-29","I bought this ticket at a very special deal, which included a free stopover in Colombo and Bangkok. Meals were nice, service some of the very best. The connection to LHR involved an overnight about 12 hours. Had a hotel voucher issued and escorted to the Gateway hotel, close to the airport.  Back to the airport next day for my LHR flight, departing at 1pm and 8pm arrival. Serendib lounge a delight, with a wide selection of a buffet lunch. Staff talked and interacted with customers. A330-300 with 1-2-1 configuration and flat bed is good, particularly a cheap ticket like mine. 2 meals were served, good AVOD and  on board wifi (not free but reasonable). 10 hours passed by easily. Arrived 8pm at Heathrow and collecting my luggage - which came out first - took about 30 minutes. I am really impressed and was very happy with my choice for my first London trip, I would do it again any time with UL.","A330-200 & A330-300","Solo Leisure","Business Class","HKG to LHR via CMB","10.0","4.0","5.0","5.0","3.0","4.0","4.0","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","F Back","China","2010-12-14","Shanghai to Hong Kong. No waiting for the flight to Hong Kong only on the way back there was a huge delay since planes couldn't land in Shanghai Pudong Airport. I would have had to wait until the next day but was travelling by myself so they could book me on to an earlier flight. I recommend flying with them but don't be in a hurry. For that good price I can't complain.","","","Economy","","7.0","","","","","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","R Heelas","United Kingdom","2010-10-20","Hangzhou to Shenyang. Baggage Allowance is only 15KG so was expecting to have to pay for 10KG extra but was never charged. Flight should have been 2 hours at boarding time announcement in Chinese that flight delayed asked the person at the gate and was told delay of 1 hour because of aircraft issue. Bit of a delay before take off then FA oddly come round with water and a big sharing size packet of biscuits for everyone then nothing a few announcements in Chinese. Aircraft rage ensues lots of shouting from passengers and cabin crew hide more rage as people rush to font of the aircraft to find out what's happening after a total of 4 hour delay flight departed. Afterwards told issue was down to air traffic controls issue not sure if this was correct or not. But if FA had not hidden away and told everyone what was going on everyone would have been calmer.","","","Economy","","1.0","","","","","","","4.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","Nathaniel Altman","United States","2010-09-24","Shanghai to Kunming return. Not difficult to book online; relatively new airplane adequate seating professional staff plane left and arrived on time. If your total baggage (to check and carry on) weighs more than 15 kg you may have to pay a hefty fee - I was charged in Shanghai but not in Kunming. The airline is too cheap to even provide free water to its passengers - passengers have to put up with an annoying hour of sales pitches for products ranging from plane models and watches to dolls and air pillows.","","","Economy","","5.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Laird","United States","2015-02-24","This is the worst airline I've ever flown with. After all the add ons for baggage ($ 35 for a carry on) seat assignments boarding pass charges etc. it cost more than other airlines. The seats were up against my knees (I'm not a large guy) and didn't recline. They even charged me $2 for a coffee. When my flight back to Boston was cancelled due to snow they wouldn't work with me other than putting me on their plane four days later. Terrible airline. Do yourself a favor and don't fly with them.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Jeff","United States","2015-02-24","Having flown Spirit twice now I can honestly say that some of the criticism is justified but most of it is not. I flew to Dallas on Spirit out of Cleveland which is a new market for Spirit. We actually bought our tickets at the airport to save the so-called ""passenger usage fee."" We did save that fee but they charge you more to check your bag at the airport even though we weren't taking our flight for another two months. So in the end you do save some money but probably not enough to justify a drive to the airport. It should also be noted that the people working the Spirit counter in CLE were pretty inept and the ""manager"" at the counter seemed annoyed we would buy our tickets at the airport. There was one woman though who was very helpful and tried her best to help us. Based on what I saw at the airport and online most of Spirit's work staff is outsourced and our experience makes for a pretty damning case against outsourcing. One step forward; two steps back. When we arrived at the airport for our flight we had a ""baggage drop"" pass since we had checked in online. This suggested that we would simply drop our bags off and go. Or that there was at least a separate line just for baggage drop. No such luck: We waited in line like everyone else. The only benefit is that the line was short. Another step back. The flight was delayed over an hour though in fairness much of the country was in the grip of a winter storm and LOTS of airlines had delays. Now for the flight itself: Much has been made about Spirit's filthy planes non- existent legroom and awful flight crew. I am 5'10"" and while the legroom was tight again it was no worse than most other airlines. I will say that the seats are pretty thinly padded. The flight back was right on time crew was even better. All of this came at a price that was well over $100 less than other carriers. And it was a direct flight. So there's the pay-off. I have the spirit to fly Spirit again.","","","","","8.0","3.0","3.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Bathke","United States","2015-02-24","I flew Spirit in Feb. with my daughter and her family. I paid for 2 big seats for my daughter and myself from Mpls to Chicago and back again from Chicago to Mpls. When we returned from our cruise my daughter went on line and saw they gave her big seat away. I reserved and paid for those seat a month in advance. How could Spirit just give them to someone else and give her a different seat? I will never fly Spirit again nor would I recommend Spirit to anyone. They nickle and dime you to death. You must pay $60. for one checked bag and it must be under 40 pounds. You have to pay for water soda and a simple snack. You get nothing for free.","","","","","3.0","1.0","4.0","1.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Gallella","Australia","2015-06-24","Connecting flight from KUL to CMB. Boarding started ahead of scheduled time, something that we don't see normally. As we boarded, we were greeted and directed to our seats. The cabin crew were very friendly and helpful. Captain did a great job welcoming the passengers and briefing. Inflight service was excellent and a range of movies and TV shows to choose from. Meals were amazing. Departed on time and arrived on time. ","A321","Solo Leisure","Economy","Kuala Lumpur to Colombo","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Elliott","Australia","2015-06-24","Checking is was quite quick at Bangkok Suvarnabhumi airport. We were issued with priority passes to get through security and immigration. Sri Lankan uses the Louis Tavern Lounge. That lounge offered plenty of variety to drink, (Scotch, gin, wine, vodka, brandy, rum, campari, martini, liqueurs) but rather limited food- a noodle dish, sandwiches pastries and icecream. It was a wonderful way to pass 2 hours trying this and that. Boarding was easy. Economy and business passengers were divided. Sri Lankan offers flat bed business seats to most flights including this, so it was a luxury experience. Champagne was offered and meals ordered before take off. In flight service was perfect. Prior to the meal we were served sherry and cashews. The meals were wonderful. Plenty of choice. SriLankan has upgraded the inflight entertainment to offer 100+ channels. So it matches most airlines. But surpasses many airlines in terms of friendly service. Lunch was 4 courses, but more if you wished. Drinks included wines, spirits, sherries, port and liqueur. Excellent tea! Departure on time and arrival on time. Bags took a while to arrive, but that is outside the control of the airline. Overall perfection!","","Couple Leisure","Business Class","Bangkok to Hong Kong","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","W K Wai","Hong Kong","2010-09-09","ShangHai HongQiao - ShenZhen. FA in the plane was nice and try their best to serve. Attitude of the crew showed they concerned for the safety. Sales of products was not very disturbing for the rest of passanger. Better English should be spoken as the announcement (in English) was quite poor. Better indication for the choices besides online booking ticket should be stated online. More punctual should be made as my departure late for nearly 2 hours. Not a nice choice for people who want big legroom and good services but it is a nice choice for the domestic budget airline besides the choices of getting train.","","","Economy","","7.0","","","","","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","M Saw","China","2010-07-06","Shanghai-Xiamen-Shanghai early July. Both flights delayed; 1.5hours and 1 hour. No complimentary bottle of water as described previously. Unfriendly staff. (ie: one staff forgot to bring a blanket to a passenger who requested for it since beginning of her travel).","","","Economy","","","","","","","","","1.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","J Rys","China","2010-06-12","Shanghai-Wenzhou 55 mins flight very cheap ticket booked directly at the website and paid with Chinese bank card however no English version for online payment available. Legroom very tight aircraft didnt look clean most PA done in Chinese only the few other made in English could be hardly understood. Very noisy due to constant onboard sales. No smiles from the crew would only recommend if you can get cheap tickets here otherwise don't bother and fly with regular airline.","","","Economy","","5.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Roberts Sam","United States","2015-02-24","Don't be fooled by the cheap price. You get exactly what you paid for: poor customer service and travel headaches. Do yourself a favor pay little bit more and fly with a regular airline. Spirit is a gotcha airline. They lure you in with the initial cheap price and then they try to screw you in any way that they can with extra charge for carry-on and seat assignment.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Price Kristin","United States","2015-02-24","Upon arriving at Myrtle Beach airport my Spirit flight was still scheduled and ""on time"" per the Spirit flight tracker on their website. I had pre-printed my boarding pass so I continued through security. After going through security I saw on the flight board that my Spirit flight had been canceled. When I approached the gate where my flight should have been starting to board there was no one there. Not even a Spirit employee who could answer my question where is the plane and why is it canceled? I had to go back to the check-in desk to see what was going on. Everyone on that flight was standing in line as well waiting to see when the next plane would be there. After waiting for 45 minutes to talk to a customer service rep I was told that the next flight available would not be for 2 days. I asked why it was abruptly canceled and they kept saying ""weather"". Even though it was sunny in both my departing city and arrival city. I ended up canceling my flight with Spirit and getting my money back. I booked my flight home with another airlines that could get me home the next day. I will never fly Spirit again and I strongly advise anyone from flying with this company. They do not have reasoning for their random canceled flights and extreme delays in re-booking.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Barth","United States","2015-02-24","On day 2 sitting in the airport trying to get home after spirit canceled my flight and left me hanging. Will cost me $1000 to finish my travel. Be very careful when you pick your discount flights. I will take my business elsewhere. In fact I nor my family would fly spirit for free.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Milton Perera","Italy","2015-06-16","Since they offered a very low fare and being the only direct flight to CMB from FCO, I decided to give them another chance. It's an A330-200 with completely refurbished cabin with very spacious legroom. IFE - quite an impressive collection with very good LED screens. Food is excellent. Two main meals served with a premium collection of vines. Staff is always smiling and attending. Always ready to help you. A very clean wash room with lots of amenities. It's an impressive improvement for the airline within just three years. A truely five star service. ","A330-200","Solo Leisure","Economy","CMB to FCO","9.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","Sri Lanka","2015-06-06","CMB-DXB 2 April UL225. DXB-CMB 11 April UL226. Flew 2 moths back CMB-DXB-CMB both sectors on the Airbus A321. Really great down to earth food and friendly service. Onboard AVOD did fit well within my entertainment needs.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","B Pettersson","China","2010-01-13","Shanghai - Sanya - Shanghai. For a Scandinavian normal built person 182 cm Spring Airlines is not much of a choice. The legroom is extremely tight if the person in front to you fold his seat back you have to stand up. Both flight was also delayed by 1 hour and 4 hours. I noticed during my waiting for the 4 hours delay flight that all other flights between Sanya and Shanghai was more or less on time except Spring Airlines. Also comparing Spring's prices compared to other Chinese domestic airlines like China Southern China Eastern Juneyao Shanghai airlines etc there is usually no difference in price and the others are more comfortable and you get some food on the plane also.","","","Economy","","1.0","","","","","","","1.0","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","Jieyuan Shen","","2008-12-05","Qindao-Shanghai Shanghai-Changsha etc. The web-booking is convenient. The check-in is a little slow. Almost severe no delay is in my experience very good for a cheap airline. The aircraft is a little dirty and the seat are very comfortable. There are too much on-board sales so that it's extremely noisy.","","","","","3.0","","","","","","","","0"
"spring","/airline-reviews/spring","Spring Airlines customer review","J Liu","","2007-04-03","Guilin to Shanghai all economy class A320 on this discount airline. Departure and arrival were on-time check-in and baggage uneventful as it should be. Seat was reasonably comfortable but pitch seemed pretty skimpy. No meals or snacks served but a bottle of water was handed to each passenger -- truly no-frills. Entire 2 hour flight was a shopping trip crew roamed up and down the aisles with carts full of specialty foods gifts and other trinkets for purchase.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Manuel F Jaramillo","United States","2015-02-24","Flew from Armenia Colombia to Dallas TX. First leg of the flight was late for no reason. They resold the second leg even when I was actually on time. They just assumed I would be late. They gave me invalid hotel vouchers and left me stranded in the hotel lobby. I had to pay the room by myself. Also I paid extra for the big seats and I got a regular seat because they changed the plane and the new one did not have enough big seats.","","","","","1.0","4.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Poli","United States","2015-02-24","I will never use Spirit again. The little bit and I do mean little bit that I saved was not worth it. My flight to Fort Lauderdale was delayed three hours because another Spirit plane that was broken down was blocking our gate. No updates were given beforehand so I was at the airport for five hours before we left. That is not fun with two small children! You would think that they might offer us a complimentary glass of water for that hassle but they did not. Nothing at all! I was lucky but some other passengers had no rental car when we got to the airport because of our late arrival! The saga continues for my return flight. We were sitting on the plane for a half hour before we took off due to ""high traffic"" in LaGuardia airport. What is that about? Then we arrive in NY and the pilot tells us ""when it rains it pours"" and informs us that there is a gate door malfunction and we must wait for a power source. That and waiting for our bags took another hour. The stress was not worth the tiny savings. With all the extra fees uncomfortable seats and poor service I saved nothing. Do yourself a favor and don't use Spirit.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anthony Broadus","United States","2015-02-18","7/24 Baltimore to Bogota - flight 301 via Ft. Lauderdale - Flight 807. 9/2. Bogota to Baltimore - flight 400 via Ft. Lauderdale - Flight 240. I've never flown a budget airline before. Didn't even know it was a budget airline when I booked through Orbitz until a friend told me the reason why it was so inexpensive. Lucky for me I am experienced traveller and I always pack light. My flight was from Baltimore to Bogota Colombia (via Miami). These were short flights. All flights departed on and arrived time planes were clean crew and pilots were as professional as any other U.S. major airlines with a savings of nearly $250. Yes I'll take $250 instead of a bag of peanuts coke and unassigned seats. I got window seats as requested. I forgot to print my boarding pass when leaving Colombia; fortunately for me Colombia doesn't allow pre-printed boarding pass so everyone had to wait in this long line to get their tickets - which didn't bother me because I knew I would catch my flight because there was no way they were going to take off with 75% of passenger at the ticket counter - with all that we still departed on time.","","","","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Anna Wong","Hong Kong","2015-05-27","Flight from Bangkok to Hong Kong just now. The biggest comment is that some of their staff are rude and unhelpful. After the meal a crew member was walking around asking if anyone needed some tea. She walked very fast like she was not intending to serve people anyway so it was impossible to catch her. I finally caught her when she came to clean up our meals. I will never take this airline again if I have a choice.","","","Economy","","2.0","2.0","1.0","3.0","3.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","G Bemrose","Australia","2015-05-27","Colombo to London new A330-300 Business Class. Individual pod style seats. 1-2-1 configuration. Flight on time Attendants friendly and attentive food mostly very good and alcohol freely offered. Probably only negative was the cabin temperature seemed too warm for me but thats a personal preference. Large crisp and clear entertainment screens however the on board flight camera function not working. Fast track immigration pass given out for Heathrow very thankful when we saw the queues. Price paid was cheaper in Business than a lot of other carriers in economy. Fantastic value.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"spring","/airline-reviews/spring","Spring Airlines customer review","Linda Pearson","","2006-05-05","Shanghai to Kunming return. The seating was wide enough but a little short for long legs. No meals served on a 4 hour flight. Cabin staff OK checked the condition of the toilets after each passenger. The cabin staff also did an exercise routine - a full 10 minute workout - which they accomplished without smiling even once. The passengers seemed programmed to join in the routine with much enthusiasm - surreal! Altogether not a bad flight - very punctual.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robert Vazzo","United States","2015-02-18","I flew from LAS-LAX on 2/12 for $20.10 and it was a great flight. First you can save yourself the $17.99 (each way) Passenger Usage Fee (PUF) by purchasing your ticket in advance at the airport. The agent who sold me the ticket was very nice and even reserved a seat assignment for me at no extra charge. I took a personal item that meets their requirement so I didn't have to pay to check any bags. My flight was 15 minutes late but the captain made up for it so we arrived in LAX well before the scheduled arrival time. I didn't buy any beverages because it's only a 40-minute flight. The flight attendants and staff were friendly and helpful. Let's face it: I can't even take a bus for $20.10!","","","","","10.0","5.0","4.0","3.0","2.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Price","United States","2015-02-18","Flying from Chicago to South Carolina. Flight was delayed 75 minutes. We sat on the plane without receiving any updates to what was taking so long for take off. We were then informed the plane would need to be de-iced. 45 minutes later we were finally ready to take off. I will never fly Spirit Airlines again. Poor service and not worth the hassle. We could have driven to our destination quicker than our time spent at the airport and waiting on the plane.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Brookins","United States","2015-02-18","Hidden fees all over the place. I could have flown 1st class somewhere else and been far happier and a lot more comfortable after all the hidden fees. $10 to print your boarding pass $50 per carry on (it says 1 is included) however their carry on size is far smaller then every other airline we've traveled with. Staff in Fort Lauderdale airport were rude from ticketing counter to the gate attendant.Would you like a soda on board? That'll be another $3.00. Our seats on the plane were similar to sitting on concrete. We also had to pay an additional fee to sit in the emergency exit row. We had 4 flight attendants on board not sure why hardly anyone purchased drinks. They mainly stood in the front of the plane talking about their personal affairs. Myself and my husband were so disappointed in this airline we would not recommend it.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Mendonca","United Arab Emirates","2015-04-27","UL142 (BOM-CMB) and UL225 (CMB-DXB). I would like to start with the CMB-DXB sector flew 4R-ALJ (A330-200) fully refurbished aircraft with RAVE IFE excellent food not the new light-weight sears but was a very pleasant experience. After reading the comments here I did not want to expect much but I was pleasantly surprised that on- board service is better than my previous business class experiences on other airlines. I have to say the cabin crew did every possible thing in their capacity to make all passenger's feel comfortable. I expected much more from the IFE considering its RAVE but it was adequate enough for the 4hr 15min flight to Dubai. On the BOM-CMB sector I flew 4R-ABK (A320) no IFE but superb legroom and great comfort. However in comparison to the cmb-dxb flight smiles seemed forced on the crew's face which disappeared mid-flight and it was noticeable that they wanted to just distribute food except for 1 or 2 of them. It was however a short flight and did not bother me much. Transit Time was 13 hrs and I stayed at the Goldi Sands Hotel Negambo 15mins from the airport with a transit visa all courtesy SriLankan Airlines. Very Impressive and Great value for money. Would definitely recommend.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Gunawar Jay","United Kingdom","2015-04-23","UL0504 19th March. Aircraft's require regular internal check ups and I am afraid this does not occur. Before you sit down I suggest you check to ensure all electrical as well as chair is in good working order. If not report immediately. The Staff and entertainment are both great but not the basic operational stuff like seat movement light switch folding table and leg room adjustment.","","","Economy","","3.0","1.0","5.0","5.0","5.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Borkowski","United States","2015-02-18","LAS-ORD Nov 15 2014. ORD-MSY Jan 14 2014. MSY-ORD Jan 17 2014. Some people are just ruthless. Yes you pay for everything but even then it is probably still cheaper than a traditional airline. A simple google of their additional fees (such as their baggage fees carryon fees printed ticket feeds etc.) and you will see them. Many flight delays and cancellations are not even controlled by the airline. I have flown them twice so far and it was uneventful. A situation arose in which I had to cancel two of my flights. Their cancellation fees are crazy (something like 130 bucks each booking) and the rest is credited to your account. Well instead of cancelling the flight instantly like so many people do I waited a couple of weeks closer to the date. Sure enough they changed the flight time of my flight by only 15 minutes which allowed me to cancel my flight at no charge and receive a full flight credit back to be used on future air travel. I used my two round-trip tickets from Fort Myers to Chicago and on a 50 dollar off promotion day was able to book four total round-trip flights for only 15 bucks more (wanted a better flight time). I would have never been able to book like that on other airlines. Oh and the round-trip flights that came from that uneventful on-time sometimes early and on a nearly empty plane. This airline is not for you if you struggle to read what the cost of everything is and expect 5 star service. There is a reason this airline charges a ""bare fare"" because you are paying for you and a small bag not a small army. I have flown major carriers many times that incur huge delays and cancellations too. I understand the inconvenience that a delay or cancellation may cause but sometimes it is a part of flying. Everyone is so adamant about ""no cancellation fees"" or free baggage when I saved over 200 bucks round-trip to the same destination nearly months apart on everyone's seemingly favorite airline that starts with an S (not Spirit). Yes you get what you pay for and if you want to pay more for no baggage fees no cancellation fees no boarding ticket printing fees no carryon fees no drink fees etc. then pay for those items upfront like you do on other airlines. Me on the other hand I enjoy flying on an airline that charges me far less than other airlines and I can take twice as many trips with a little carryon than other airlines with a couple huge ""free"" bags and a little more leg room. At least Spirit charges by the item and doesn't group them all together like other airlines. If it costs you more to fly on Spirit than other airlines it is dare I say it probably your own responsibility. Nobody wants to take accountability for not reading these fees and that just doesn't fly with me. I had to cancel my flights knowing when I booked that if I did have to I would have to pay for it. And I did on one of them. Plain and simple just read and if you want a cancellation security blanket to tuck you in at night then please use another airline. Some of the delays and cancellations will happen on those airlines too.","","","","","9.0","2.0","2.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Jelincic","United States","2015-02-18","My wife and I flew Spirit the other night from Cleveland to Las Vegas. This is a new route for the airline. We bought two Big Front seats for cheap and it allowed us to have basically a business class seat compared to other airlines. Our flight left on time and arrived on time! I could not have been happier. I am glad Spirit is expanding in Cleveland since United has cut flights and charges too much for tickets. Make sure you understand the bag charges and pay for them if you can before you leave your house. Otherwise it will cost more at the airport. Some people complain that Spirit ""nickels and dimes"" customers but that is not how I see it. It is more like ""a la carte"" style where you pay for what you want. I highly recommend flying this airline!","","","","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Perera Roshan","United States","2015-04-19","I have flown multiple times between LHR-CMB and SIN-CMB with Sri Lankan Airlines. This used to be one of the best airlines but its deteriorating. I see a big difference (negative) in cabin service/staff after they joined One World.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","3.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Pembroke","United Kingdom","2015-04-08","I flew on the worst aeroplane I have ever flown on yesterday flying from Colombo to London with Sri Lankan airlines. 1) On the way to Colombo my family were lucky enough to have the seats at the front of economy so actually had some leg room - this was not to be on the way back. The leg room was so poor that my husband had to stick his legs into the aisle for the whole flight and the man sat behind my daughter virtually begged me not to put my daughter's seat back when she wanted to sleep. The seats were incredibly uncomfortable. 2) On boarding the plane we noticed that my daughter's tray table would not stay up. We informed the cabin crew who got an engineer on to have a look at it. We were told it would take too long to fix and they would have to tape it up after take off - the table fell down three times during take off and the attempt to tape it up involved using masking tape to try and tape the plastic to the material of the seat in front - this did not work and the table fell down regularly during the flight and landing - including when my daughter was asleep. 3) The inflight entertainment screens for myself my daughter and my mother-in-law did not work properly the touch screen malfunctioned and any programmes regularly stopped and started making it difficult for us to watch any films to take our minds off how uncomfortable we were. 4) The food was very poor and my son (who has an allergy to spices) was given an identical meal (fish and vegetables) twice in a day. 5) Two of our reading light controls stopped working and the only way we could switch our lights on and off was to ask a member of the cabin crew to go to the front and control them from the main control panel. Overall I will never fly with Sri Lankan Airlines ever again and would not recommend them to anyone.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Mitchison","United Kingdom","2015-04-04","This airline is better than the reviews here suggest. Our flight London-Colombo return was efficient and reasonably well managed. The staff are nice the seats are fine with good reclining. The food is nothing special but standard airline fare. The in flight entertainment system is dreadful and broke down shortly after departure for our whole row and the row in front. Staff tried to fix it but couldn't do anything. Moral: nice airline but if inflight entertainment is important for you bring your own tablet and backup battery!","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Garza Dawn","United States","2015-02-18","This is not the first time I have flown on Spirit. We feel that their on going value pricing is deceitful unreasonable and unfair. Bags should not cost $100 to check if you have to check them at the last minute. Situations come up during travels not everything can be planned so nicely. Your seats both regular and ""big"" are very uncomfortable. I have ridden in both. No seats on the plane recline and are thinly cushioned. The check-in procedures and policy to charge at the counter is unreasonable. Issues and/or availability to a computer or smart phone can often change the passenger should not be expected to incur expenses because of it. I was unable to confirm the purchase of seats for the person I made a reservation with because they did not have an email account. I feel like they intentionally avoid giving important specific information.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Senick","United States","2015-02-18","It's 10.50pm. Sitting in Philadelphia waiting for the 8.50pm flight to Dallas. Latest guess from Spirit is 11.41pm. Why? Don't know and they aren't talking.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Lyons Robert","Spain","2015-04-04","We travelled Doha to Colombo on a Sri Lankan Airbus on the 1st April 2015. The Boarding was delayed as there was a sandstorm blowing. Boarding 30 minutes late we then sat for an hour on the aircraft with no central air due to the sandstorm outside. The staff did nothing apart from bring towellettes. No drinks and we were broiling. The on- board entertainment was operational but the staff didn't provide headsets until an hour after take-off. Throughout the flight the staff appeared totally disinterested in the passengers and when the food was served they tried to palm us off with the fish curry when we had asked for chicken. This was available in the galley they were just too lazy. In all events the food was diabolical and have been suffering since. Deeply regret that we are booked to Oz with Sri Lankan Air and would never fly with them again. QA is infinitely better.","","","Economy","","2.0","2.0","2.0","2.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Ber","United States","2015-04-01","We just returned from a vacation to the Maldives and had the pleasure flying with SriLankan Airlines. We expected the worst and instead we were pleasantly surprised. For a one hour and fifteen minutes flight from the Maldives to Colombo on March 29th 2015 the comfort and service was incredibly good. In the US for this distance travelled you will be lucky to get water and a few cookies while here you were given a very tasty dinner and a smile to go along. What's more the seats were very comfortable with your own TV console and the flight was just great.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Gecko","United States","2015-02-18","I travel Spirit a lot between Ft. Myers and Dallas in the winter to visit my girlfriend. Cheap tickets! If you go to the airport they are even cheaper than buying online 99.9% of the time. It even says on the bottom of the website tickets may be cheaper at the airport! I have a round trip ticket to go this weekend for $30.22. I fly a lot this way check your price online then if close run to your airport and get your ticket. I travel with my allowed small bag with no fee and bring my own drinks! FYI for all you frequent travelers if you take your water bottle or other drink and freeze it you can take it through TSA as it's a solid and not a liquid I never pay $3-$4 for a bottle of water at the airport! Yes seats are not roomy but it's only 2 hours or so to get there some times at the airport they even ask you what seat you want to get with no charge if they are 'nice' I got 7A for tomorrow's flight! Have flown several times this year and no problems!","","","","","10.0","3.0","3.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Clark","United States","2015-02-18","I just recently traveled to Ft. Lauderdale from Latrobe PA. The flight back to Latrobe was cancelled due to weather. I understood the cancellation due to weather but the way the cancellation was handled was unbelievable. First it was cancelled 15 minutes before boarding time and the only way I knew that was because the people that were sitting next to me started to panic! We had to go retrieve our baggage then we stood in line forever only to be told that the next flight out would not be until the following Thursday! When asked if they could check in to other available airlines they said ""well JetBlue has some flights to Pittsburgh but I am only telling you this as a courtesy""!! They would do absolutely nothing to help you out and Pittsburgh was an hour and a half away from Latrobe. It was the worst experience I have had and I fly a lot. I read some comments and people stated ""well you get what you pay for"". My flight was not cheap it was almost $300. That is not cheap. They nickel and dime you every way they can. I ended up going to US Airways and they handled my situation with courtesy and the flight was reasonable for one way. Spirit needs to learn about customer service.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Palma","United States","2015-02-18","I was flying from FTL to LGA with about 5 other people. Upon arrival we came across one of the reps that led to the baggage drop off line her attitude was out of this world! I have never met anyone so miserable and rude. Once we got up to the desk we were told our flight was delayed but all the screens showed on time. we spoke to 7 different people and all gave us different answers different times even cancellations. Absolutely no one knew what was going on. Staff on board was also very rude! Not to mention how dirty and uncomfortable the plane was!! Needless to say I will never travel with this airline again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","E Carew","Australia","2015-03-30","CMB-SIN. The at seat entertainment screen was difficult to operate. It did not respond to gentle finger touching and was mostly unresponsive however much one moved one's finger over the desired result. Jabbing at it was not possible because this annoyed the passenger in front. The strange way in which the seat pocket is fixed allows documents to fall to the floor. No one expects flight attendants to continually smile but on Sri Lankan Airlines they often look quite glum.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Bartlett","Sri Lanka","2015-03-17","CMB-FRA UL 553 A330-200 4R-ALC. Badly maintained aircraft None of the PTV's were working. Cramped leg room. Catering was a nightmare. The Cabin crew were friendly and were making a good attempt to interact with the passengers. However sometimes not responsive to the call button. FRA-CMB UL 554 A330-200 4R-ALJ Fully refurbished cabin and properly functioning PTV which was in contrast to the outbound sector. After departure a child vomited and was ignored by four cabin crew members who walked passed the seat leaving the father of the child and the passengers around him to struggle. the crew were not entirely friendly and ignored many passengers including myself when being spoken too. Once again they were slow in response to the call button and distanced themselves as much as possible from the cabin. During service they presented the look as if obligated to smile. The catering was up to standard and exceeded expectations. In the end the airline fulfilled their duty to get me from A to B without a delay hence I recommend it.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Donfack","United States","2015-02-06","Traveled from Baltimore MD to Dallas TX on January 22 and return on January 27. The ticket was so cheap ($89 dollars) I could not believe I was going to board the plane without paying extra. I was very careful during the booking online because there are lot of options that add money to the ticket (seat selection checking luggage etc..) but everything is on the website. The flight was on time. I missed my return flight from DFW the lady at the counter was very nice and managed to put me on a different flight with a connection to Chicago (at no extra charge) and I finally arrived in Baltimore at 11.45pm. I would recommend you give Spirit a try.","","","","","10.0","4.0","5.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Fakete","United States","2015-01-28","Our family of four flew round-trip from Atlantic City to Orlando for $460. It was a great deal. We read the fine print each packed a small bag for 2 nights [so no baggage fees] and snacks [so no refreshment fees]. Our flight to Orlando was flawless on time and as promised. One of our family was in a wheelchair and was accommodated politely professionally and without incident. Our return flight was scheduled to leave Orlando at the height of the predicted 'Storm of Historic Proportion' but we were able to change our seats to an earlier flight for no charge [Weather Buster policy]. That departure was delayed about 3 hours due to the late arrival from AC [weather related] of our plane and time it took to inspect it before boarding was allowed. We were the last plane out before everything on the East Coast closed down and all flights were cancelled. Despite 60 mph wind gusts and storm warnings our pilot got us to our destination safely and made a smooth landing. The plane was full of fussy children but that is to be expected on a flight to/from The Happiest Place on Earth. The seats were small but sufficient. The fees are annoying but clearly posted and explained on their website. Our experience w/Spirit Airline was excellent from customer service both telephone and in person] to flight. Anyone who reads the fine print should not have any problem in my opinion. We will definitely consider flying Spirit again on future short trips.","","","","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Edith Collins","United States","2015-01-28","My husband and I flew round trip from Boston MA to West Palm Beach FLA. Return leg worked very well because we requested aisle seats which gave him a little more leg room. He is 6ft tall and was extremely uncomfortable in a middle seat going down. Coming home a very pleasant Spirit check in person suggested 2 aisle seats. I would definitely fly Spirit again. Didn't buy any extras because they were unnecessary. It was only a 3 hr. flight. We barely beat a blizzard into Boston by an hour or two.","","","","","5.0","2.0","5.0","1.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","F Donnelly","United Kingdom","2015-03-04","Flew London Heathrow to Colombo in January 2015 our first time to Sri Lanka. We were really impressed with the whole experience of the flight the checking in the staff. A very comfortable flight with excellent food on both flights - we chose the SriLankan food options. Would certainly recommend this air line Flew 11th January to 25th January.","","","Economy","","10.0","4.0","4.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Smith","United Kingdom","2015-02-18","SL504 28th Dec and return SL505 on 6 Jan. The planes are old and filthy - no inflight videos poor service food served an hour before we landed at HTR toilet not working oxygen tanks changed by engineers whilst we were boarding the plane delayed. It is not fit for purpose and in no uncertain terms should be a member of the One World Alliance. It is an embarrassment to British Airways and the rest of the airlines which maintain good standards. I won't be using them again after travelling with them for almost 10 years.","","","Economy","","","2.0","2.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rita Okpalanma","United States","2015-01-28","Took Spirit from LGA to Myrtle beach SC. On coming back got to the airport at 9am flight was for 12.30pm. They kept us in the airport until 11 pm and then decided to cancel the flight. They have no flights for another 4 days. I had to drive from SC to New York on a rented car. I will never take Spirit again. The customer service is the worst in the whole industry. They are rude unprofessional and disorganized. Yes refund was issued for the cancelled flight but nothing said about the inconveniences. They charged for everything even your little carryon.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Garcia","United States","2015-01-28","I flew Spirit because I was travelling with a group and they wanted to fly cheaply we flew from Ft. Lauderdale to Denver the tickets were cheap alright but they charge you extra for every little thing that you will be much better off getting a great fare from a regular airline. If you add baggage in the airport instead of online there is an extra $20 surcharge so our two luggage already an extra $50 for 2 bags became $90 dollars. Secondly my daughter wanted to sit by her friends after all that was part of a group experience I had to pay an extra $20 and no you cannot just request a seat assignment like normal airlines. The worst insult was that I paid an extra $25 dollars for sitting in the Exit Row but you know what I could have got it for free if you complained hard enough to the steward that your legs were too long and you would like an exit row seat. So the guy across the aisle from me got an extra seat for with nobody next to them for whining. If you want to fly this airline be obnoxious and you may get what you want for free otherwise if you are a normal person don't bother your whole back will just ache because the seat will not recline.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Loh Cheng Cheng","Malaysia","2015-02-18","For the seat I put 3 because on some flights the seats were excellent but some were almost like economy class seats where you are unable to lay down totally and rest your legs. My main concern here is the food. The choice of the food mainly focuses on SriLankan local food. As foreigner a Western food choice should be added. The other things are the toiletry set. I feel that one should be provided to on a flight of more than 3 hours. Lip balm and lotion also needed as the air in flight was very dry.","","","Business Class","","6.0","3.0","4.0","2.0","0.0","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Timon Day","United Kingdom","2015-02-12","Fully deserves its 3 star rating judging by return flight on 4/2/15 Colombo to London. The ageing Airbus 320 plane interior clearly maintained like many SriLankan hotels! Some seats were recovered. Our reading lights did not work. My video did not work. But the cabin crew worked valiantly to restore power and partially succeeded. We were able to move to seats behind bulkhead for more leg room which was essential on 11 hour flight. Curiously legroom seemed 1-2 inches less in this plane than newer A320 on way out. Stewardess did not know but after initially ignoring our request she allowed us to change seats. Otherwise anyone over six foot or perhaps an inch or two less depending on leg length would be severely punished on this flight.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Brandon Duffy","United Kingdom","2015-02-12","I recently flew on SriLankan's new A330-300 on Bangkok - Colombo and am highly impressed how they have improved over the last couple of years. The new aircraft's seats are very comfortable with an excellent in-flight entertainment and the aircraft also had in-flight Wi-Fi and mobile telephony options. The cabin crew were as friendly as usual and I would highly recommend the airline to anyone.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Antakli","United States","2015-01-26","NY LGA - Fort Lauderdale - Cartagena on 12/19/14. Cartagena - Fort Lauderdale - NY LGA on 01/05/14. Spirit Airlines possibly is the worst airline out there! Pretending to be cheap just to rip you off once you buy the ticket! They even charge $10 for printing your boarding pass if you do it at the airport at the counter. Soon they will charge for restroom use as well it would not surprise me. Their customer service is the most annoying in the world.","","","","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gert Ungerer","South Africa","2015-01-26","Jan 7 201 Los Angeles (LAX) - Chicago O'Hare (ORD). Chicago O'Hare (ORD) - Fort Lauderdale FL (FLL). You get what you pay for - that would have been good but no at Spirit you don't even get what you paid for and the rudest most unfriendly staff of any airline. I paid for extra leg room upgraded seat on a flight from LA to Ft Lauderdale very nice but they only supplied the seats from LA to Chicago and when we changed planes we were supposed to pay again and they gave us normal seats. Next time calculate all the cost and you will find for a few Dollars more you can fly in a total different class with most other airlines. This airline can only be described as Absolutely Terrible.","","","","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nicole Picotte","United States","2015-01-21","My fiancé and I recently traveled to Jamaica in January on Spirit Airlines. Avoid this airline at all costs. They have you believing you are saving money when you book your flight but then they charge you an outrageous amount for checked bags carry-ons and water-yes they charge you for water. Absolutely absurd. They also pack you in like sardines. There is absolutely no leg room at all. Oh and their customer service is a joke. I was on the phone with a robot for like 45 minutes before I even got through to a real person. And even when I got through they were of no help whatsoever. You can't pay me enough money to fly with this airline again. Like I have already said avoid at all costs!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","B Giuseppe","Italy","2015-01-19","I bought a round-trip flight from Rome (Italy) to Male (Maldives) four legs (change in Colombo Sri Lanka). FCO-CMB: the seats immediately appeared old and not really clean. Each seat had a display which definition was extremely poor and despite the in-flight guide told that there were a couple of movies in Italian I didn't find them. I asked a cabin attendant and the answer was ""I'm afraid that there are no movies in Italian"". The available space was average enough comfortable and the food had a good taste. The only positive aspects: good to have metal cutlery and bar always opened. At the duty free they didn't have the cigarettes I asked for (even in the catalogue). CMB-MLE: short flight on a pretty new aircraft but the temperature was set extremely cold despite many passengers asked for increasing it no results. MLE-CMB: 1.5 hour delay trip acceptable. CMB-FCO: 5 hours of lately announced delay about 6 real hours until the effective departure time. Tens of passengers waiting for the opening of the waiting room sitting on a few chairs and on the floor (it was 5 am local time). They opened it about half an hour later that the announced boarding time. Again old-looking seats but better displays with movies in Italian. The displays however seemed not to be originally ""built-in"" the seats and the inclination was not wide enough per a perfect view. I needed a glass of water to take a medicine and I had to ring the cabin assistants 8 times before to have their attention. The only reason why I booked with SriLankan was the saving of about 150 EUR per ticket but after such a bad experience I will never travel with them anymore preferring to spend more with other companies.","","","Economy","","2.0","3.0","3.0","3.0","3.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Pinto","United Kingdom","2015-01-14","Appalled by attitude and service - family of 5 with children with pre-booked flight back from Colombo to Heathrow - were told on arrival our flight was overbooked so we would need to be put on next flight with no apology or compensation - manager reported they routinely overbook their planes!","","","Economy","","","3.0","1.0","4.0","3.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Hammel","United States","2015-01-21","The seats are very crowded if you are over 5'10"" forget it. We waited 1 hour on the tarmac for another bay to empty after landing. Once we finally got off the plane we waited over an hour for our luggage to be delivered to the trolley and then they put it on the wrong one. Someone just happened to notice everyone's luggage two bays away. The airline staff wouldn't even let me use the bathroom while waiting on the tarmac for one hour!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","V Ugarte","United States","2015-01-21","I think this airline pretends to be cheaper but it is actually not. They charge you for your luggage (even for the carry-on) some of the seats cannot even be reclined and they charge you for the cheapest snacks and drinks. I traveled to Costa Rica and the flight times were very bad. I had to pay a hotel in order to take my connecting flight the next day. In the end I spent the same I would have spent in another airline for a worse service (and more inconveniences). I am not going to use Spirit anymore.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mark Baron","United States","2015-01-21","I will never fly Spirit again! Don't be fooled by their cheap rates. I can't believe how they nickel and dime you. It would have been cheaper to fly Delta and feel a little more comfort. Spirits new seats give you a little more leg room but are so uncomfortable. Made from formed plastic can't recline and not a whole lot of cushion. When checking the bags in Tampa the lines were long for fast bag drop off. It took an hour to get through that line. The counter person was courteous but complained about working too many hours and just wanted to go home. Flying back into Detroit we ended up waiting for a gate to open for over an hour and half. I don't know why we could not have used another gate temporarily to at least get off the plane. Then the stewardess asked people that were not transferring to let some transfers go first. Well everyone decided they were a transfer because they just wanted off the airplane. Then waiting for our bags was another story! We waited for over an 1 hour and half for the bags. People were getting angry and asking Spirit personnel what going on and all they could say was there were 7 planes arriving all at the same time and then they closed the door. After waiting all this time the bags showed up on another carousel without even notifying anyone. Our ride waited 3 hours for us to get out of the airport. Other carriers were able to get in and get their customers out on a timely basis. Why can't Spirit?","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Roxana Noor","United Kingdom","2015-01-11","I only gave 2 instead of 1 for comfort as the way back to UK we had a little more space but the way there was horrendous I have flown a lot but never experienced being so squashed on a flight. The staff were ok service was very slow I was hungry by the time the second meal came. I asked on the way to Colombo if someone could fix the entertainment system which had a very limited selection of films and twice was ignored exactly the same thing happened on the way back to UK. The food was revolting fish was dry deserts had no substance and cakes tasted like jelly. It took an hour and a half to retrieve our baggage from the baggage reclaim in Colombo. Also on the way back to UK the flight was delayed 3 hours times kept on changing people waiting for hours not knowing what was going on. No one apologised or explained why we had the delay at any stage.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","G Dutton","Australia","2015-01-11","Travelled Business Class SIN-CMB-FRA return. A320 SIN-CMB-SIN fairly standard narrow body seating with limited recline and without footrests. A330 CMB-FRA-CMB seating an old version of 'lie flat' but quite comfortable (new A330-300 has modern seating). Service on all but the last sector was excellent - the Purser on that flight seemed to have missed the 'smiles' slogan. Food was very high standard with a good selection of choices. Passenger entertainment system is dated but adequate. Punctuality was excellent. Lounges in SIN and CMB excellent - at FRA (JAL Oneworld) less so. During a long transit of CMB airline accomodated us at a very good off airport hotel - system worked well. Overall a very satisfying experience and would travel with Sri Lankan Business Class again.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Wijesinha","Australia","2014-12-31","BKK-CMB on an A320. Was marginally better than my CMB-MLE flight last year. Half of the crew friendly and talkative other half very distanced and did the minimal tasks required of them. Got an emergency exit row and so very happy with seat space and comfort. IFE on demand and had a pretty satisfactory list of entertainment options. The food was surprisingly (based on my Maldives flight) the best aspect of the journey - an almost perfectly cooked breakfast. Flight departed 10 minutes late but caught up for lost time in the air. Baggage came out well timed.","","","Economy","","8.0","5.0","3.0","5.0","4.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Ginter","United States","2015-01-21","On 12/24 and 1/10 four adults flew round trip from Los Angeles to Guatemala via Ft. Lauderdale. There were no surprises. All flights arrived on time or a little early. We saved at least $250/per round-trip ticket. Seats are cramped and me at 6'3"" did take advantage of the aisle seat to stretch out-especially on the Florida to California leg. The newer planes have seats that don't recline-which I appreciate-but the older planes' seats do recline a few inches. Even though we had pre-printed boarding passes on the return flight from Guatemala to Los Angeles-we were issued new boarding passes. So I am thinking that the rule about printing the passes to avoid the $10/ticket fee does not apply to the flights originating in a foreign country. This should be clarified so those passengers don't fret the printing process which can be difficult in a foreign land.","","","","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Terri Keyes","United States","2015-01-19","My family flew from Detroit to Miami and the flight was great. We had some connecting flights and all were on time with no delays. Staff were friendly and helpful. Read the fine print on the website and there will be no surprises. We were allowed to carry on one piece (personal luggage) that will fit under the seat. We used a backpack and a large handbag and had no problems. We printed our boarding pass at home and then at our hotel on the way back (free). Everything worked out fine and I would definitely fly Spirit again. I flew Delta last spring and it was a nightmare. Read the fine print and get to the airport early.","","","","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Charlie Leedle","United States","2015-01-19","We will never fly spirit airlines because of the way we were treated. They bumped us from our flight saying we were late to the gate and then plane was running late and they still wouldn't let us on. On the bumped plane they were an hour and a half late leaving but that's ok. On the return flight we were running an hour late due to a flight attendant running late. This was a horrible experience. Never again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Rahman","India","2014-12-31","Delhi to Colombo and few days later Colombo to London in economy with 2 year old twins. Excellent experience. DEL-CMB was a new A320 with AVOD personal screens. Full flight. Crew were friendly and professional. Food was good. CMB-LHR was an older A330 but with a refreshed cabin also with a new large screen AVOD system. Handling of kids was excellent with juice and cookies on boarding strollers delivered to the ramp etc. 2 full meals served professionally (e.g. allowing us to feed the kids first before coming back to serve us when we were ready). The bathrooms were clean and well stocked with toothbrushes etc. The crew were friendly with the kids and attentive whenever one cried or some food was dropped. They were courteous and also quite stylish and well groomed. The sari uniform and peacock theme throughout the cabin gives some personality to the airline. I would say they have better service than Emirates (although less gimmicks). Certainly better than any European carrier I have taken recently in economy.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Saraiva","United Kingdom","2014-12-10","I flew Dubai to Bangkok via Colombo and return - Business class. Three legs on Airbus A330 and one on Airbus A321 and I found all aircraft cabins to look a bit tired. All flights on time except the first leg Dubai-Colombo about 40min late. However this first leg was the most pleasant flight - very friendly and welcoming crew they were eager to please and handled very well a group of 4 passengers in Business class who were being loud and drinking too much. On the other 3 legs the crew varied from ""not so friendly"" to friendly but unprofessional. The food was tasty and portions quite generous I had my champagne glass topped up without asking! Their inflight entertainment was not the best but that didn't bother me personally as I have my own tablet. The headphones and blankets are not really premium quality just the same as in economy class. Even though the toilets were kept clean and fresh on all 4 legs I found the cabins were not very clean. On the return from Bangkok to Dubai I had a 18hr layover in Colombo and SriLankan provided a car and a room at an airport hotel. The lounge at Colombo airport was OK nothing special but pleasant enough.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Matijevich","United States","2015-01-19","Going to my destination was not the problem we boarded on time and made it safe to our destination its coming home that was the issue. I arrived at the airport at 6am. on January 3 2015 which was a Saturday and was rudely informed by one of the Spirit attendants that my flight was going to be delayed until 10.30 that night. My flight was suppose to leave at 2.37 that afternoon but I was stuck at the airport for 17 hours. I had asked if I could possibly transfer to another flight. Well she was no help. I was told that this delay was due to a broken down airplane - that was just one of the excuses they gave me. The only thing I was given was 2 meal vouchers of 7 dollars each. After sitting there for 17 hours we finally boarded the plane only to be stuck behind a group of screaming children. The plane landed at 2.30 in the morning on January 4 2015 a Sunday. Overall I will never recommend going on any Spirit flight ever again.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Gaffney","United States","2015-01-19","You do not get what you paid for - you get less. Our flight from Ft Lauderdale to LaGuardia was cancelled (with no advance notice) and they could not get us on a direct flight until four days later. They could get us on a non-direct flight (flying Lauderdale to Tampa to Detroit to NYC) but with an overnight (no hotel compensation) - the only compensation they offered for the four day wait was a 30% discount voucher for a hotel - we went over to Jet Blue and were treated well. My husband's brother was to fly on Spirit the day after us on the same route - we called him to let him know of our trouble he in turn called Spirit to confirm that the next day flight was still scheduled and they assured him it was. Needless to say the day after our problem with the airline my brother-in-law showed up for his flight which was also cancelled with no advance warning. Finally - the credit they give you is only partial! Needless to say none of us will fly this airline again. P.S. Regarding the rating of Spirit - I would choose 0 if it were an option.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Hadfield","United States","2015-01-19","The seats were small and uncomfortable. The low ticket price lures you in but after you pay the outrageous baggage fees (including carry on baggage fees) you could've just spent a little bit more to fly on a better airline. You are not even given a complimentary drink (including water).","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Stringfellow","Australia","2014-12-10","AUH-CMB-AUH. 90min late departure outgoing due to 'congestion'. I have read previous reports with comments of late departure. Inflight entertainment and food okay. Full flight due to UAE holidays. Return flight - no IFE for 4.5 hr trip. Food okay. Flight okay but only compliant is uncomfortable seating.","","","Economy","","6.0","2.0","4.0","4.0","2.0","","","3.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Rohit Raj","India","2014-12-04","CMB-HKG. This looked like the oldest plane I ever travelled on. An A340 which was in a shabby condition. To my surprise all seats had entertainment screens but that 5 inch screen looked like the old television sets of seventies and only 4 or 5 video channels and 5-6 audio channels. The seats were old but spacious as its configuration was 2-4-2 which is rare in newer widebody planes. It had plenty of leg room. The food was average to poor. On first leg CMB-BKK they served breakfast with juices. On second leg BKK-HKG they served lunch but no drinks. The lunch was as bad as the breakfast. No special meal request taken care of. Hope they improve the food services although I find the onboard staff courteous and helpful.","","","Economy","","1.0","3.0","4.0","2.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Brian Welch","United Kingdom","2014-11-20","Flew from LHR to CMB and onwards to MLE on 7/11/14 and back 14/11/14 all in Economy. Outgoing flight A332 seat was uncomfortable - had to sit on the blanket to smooth out the lumps and the in flight entertainment screen was poor. The cabin staff were hard working and attentive. Flight probably 80% full. The A320 for the onward flight to MLE was more spacious and comfortable. Both legs of the return flight were much better. MLE to CMB A343 flight was full but still OK with full inflight entertainment. CMB to LHR in a recently re-furbished A332 which was much better than the outward flight. Lucky to move a front/bulkhead seat with plenty of leg room. Excellent choice of inflight entertainment and hard working and attentive cabin staff. Each flight departed and arrived in good time. Overall would use SriLankan Airlines again but would hope to avoid the remaining old tired rolling stock.","","","Economy","","7.0","3.0","5.0","0.0","5.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Fain","Israel","2015-01-19","Flight: 197 6 Jan 2015. Flight: 174 9 Jan 2015. LGA-FLL FLL-LGA. The first flight was delayed by an hour due to the fact they decided to de-ice in the last minute. This is a safety must as I know but they could do it sooner since there was almost no snow and no rain or hail at all. The 2nd time the delay was 3 hours. During the wait the announcement claimed that the reason is ATC delay. Eventually we found out from the gate agents that the Aircraft we were meant to fly on has arrived an hour and a half after the designated departure time. At that boarding has started after 35 minutes resulting in another delay. At both flights there were no staff members who spoke good English. On the 2nd one they barely spoke any English.","","","","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anne Sandstrom","United States","2015-01-19","Will not fly Spirit again. Not worth it. We (4 of us) just flew Spirit Jan 1st 2015 to Florida and back on the 10th. Cheap? Nothing about Spirit Airlines is cheap. It might look cheap compared to other flights but if you add in your luggage costs your not cheap. If you don't look into it and read the fine print you will be charged for everything including your carry on! We knew we had to pay for luggage but when told we can pay for luggage at check in we were unaware of the increase amount per luggage you would be charged. Also you would have to pay extra to reserve a seat isn't that what your tickets are for? Nope you get what's left over unless you pay extra. Carry on in unable to fit under seat you pay and that's more than your actual luggage cost! Seats tight fitting no reclining seats which is fine as with hardly any room to begin with if someone reclined you'd be pinned! Lets not forget no more peanuts or pretzels and a water or soft drink if you want it bring it on with you or pay their prices! We would have probably saved money had we went with another airline when its all said and done.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Rohit Raj","India","2014-11-12","AUH-CMB - A320 Airbus. Travelled on a Red-Eye flight. Only 2 check-in counters open for both Business as well as Economy Class Passengers. Staff had little knowledge of the check-in system - for a group of 4 passengers on one ticket the service took more than 25 minutes. The plane was old with a shabby interior. Flight was delayed by almost an hour - due to the late check-in of passengers. The food was not up to standard and gave a low cost impression. They did serve wine with sufficient choices. The seats were not that comfortable. Very limited choices for the entertainment system.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Lakshmanan","Singapore","2014-11-06","Singapore-Colombo-Trichy return on business class last month with my wife and my 5 months old daughter. Both sectors were A320-200 aircrafts with two different configurations. The seats were pretty comfortable but not electronically controlled. Crew were very friendly and professional. The infant-Care trained stewardess introduced herself once we settled down in our seats and promptly reminded my wife to latch my kid before the take off to nullify the pressure effects on the toddlers. Great professionalism. Good variety of food and drinks even though it was a short haul flight. What's impressive is the meal service with in the 45 minutes trip to Trichy from Colombo. The crew were really swift and efficient. Both lounges at Colombo airport was impressive and really appreciate their service. There was a mixologist to shake up your drinks at the lounge.","","","Business Class","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Corey Sealy","United States","2015-01-19","Spirit Airlines is actually not the cheapest airlines. At the point of ticket purchase you may think that you have saved $20 but think again. You will charged $50 for your carry-on item each way so that's $100 extra dollars spent. Their customer service is horrible even in person at the airport. Lastly don't even think to reschedule your flight because that will cost you over $120+. Not to mention the fact that their aircraft's seating is comparable to lawn chairs with leg room comfortable for anyone under the height of 5'6"".","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Eric Prince","Canada","2015-01-19","I have used Spirit Airlines often over the last 3 years and am very happy with the company. I go from Plattsburgh to Fort Lauderdale as often as I can and am really happy that I can book trips for as cheap as Spirit puts them on for. I have booked trips this winter in September October November December January and February and all of the return flights have cost me $46.10 each. The plane is an airbus 300 and you feel like you are on a bus. There are no extrast he seats are tight and do not recline but the flight is direct and I manage to bring my own extras as snacks and water and save on the cost of the flight. Instead of having a more comfortable seat with a free drink and a stop over along the wayI get there faster and put the 250 dollars I save on each trip towards lots more fun when I get there. They provide exactly what I want so I hope they do not change.","","","","","10.0","3.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Atkins","United States","2015-01-14","I bought a ticket with Spirit Airlines due to their low price. However I didn't factor in the enormous amounts of extra fees that I'd be paying in the end which is my fault for not having thoroughly researched an airline. After purchasing my ticket we paid an extra $170 in fees. For a one way trip. $80 for two checked bags $20 in government fees (this is normally included in the ticket price I assumed). Then we had to pay for our seats for both the initial flight and the connecting flight so four more charges totalling $70. They have a random generated seating option which is free but then my fiancé and I wouldn't have been sitting together for our vacation which I think is absurd. Overall the base fare is cheap but with the nickle and diming that they do afterwords you're better off finding a different flight. I would recommend JetBlue.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Heather De Cruz-Cornaire","United Kingdom","2014-11-03","Flight LHR to Colombo business class October 29th 2014 UK 504. We have just arrived at Colombo Airport and have experienced the worst service ever due to no one taking responsibility for the delay which has had a knock-on effect causing us to miss our connection to Male and our sea plane connection. In London we were already told there would be a 1 hour delay and that the Cabin Crew would advise on the connection. Just before landing we enquired again and were told to seek ground crew in the airport for advice at the transfer desk. The transfer desk issued us with a voucher to make calls to sort out our problems ourselves. The voucher was insufficient and the desk operator kept cutting us off. There were no announcements for passengers about connecting flights there was no explanation for the delay nor an apology. Basically no one cares. The flight itself was fine although the cabin was very dated and looked dirty especially the floor in the toilets. I found the staff very passive and slow to respond equal to indifference. If you can find another provider then don't hesitate.","","","Business Class","","5.0","3.0","2.0","3.0","3.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","United Arab Emirates","2014-10-31","Recently completed my return leg from Dubai to Colombo on Sri Lankan onboard their A321. Service by their cabin crew was very polite courteous efficient and friendly. They even took the effort to assist with a young traveller seated in front of me and immediately put them to sleep. Highly trained to take care of little travellers is one of greatest attributes of Sri Lankan crew I feel which in fact ads a touch of class to their service delivery. Onboard cuisine was good and IFE was lovely. Flight departed and arrived bang on time.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amy Borman","United States","2015-01-14","We recently took an evening flight from Ft. Lauderdale FL to Denver CO. I was traveling with my husband and two young children The plane was filthy - there were crumbs and pistachio shells on the floor. The airplane was a disaster throughout - the floor desperately needed to be swept and/or vacuumed. Water was $3. Seats do not recline.","","","","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michelle Rainey","United States","2015-01-14","The only good thing I have to say about this airline is that the seats were comfortable. Right from the start I realized my mistake 90 dollars to check an under 25 pound bag round trip. Are you kidding me? Then failing and refusing to give me a receipt for the transaction. Everyone of clerks and flight attendants were rude and seemed to have a personal vendetta against their passengers. And the horrible experience of that flight was only topped by my return flight where I was promptly informed that I had not paid to check my bag already. And that's when my life degraded into a 4 year old argument with a flight clerk the back and forth of ""No you didnt"" ""Yes I did!"" Drawing every onlooker in the near vicinity. I had to demand a manager I almost missed my flight. Then another 2 hour flight on the only airline that wants to charge you for juice.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Hadfield","United States","2015-01-14","The seats were small and uncomfortable. The low ticket price lures you in but after you pay the outrageous baggage fees (including carry on baggage fees) you could've just spent a little bit more to fly on a better airline. You are not even given a complimentary drink (including water).","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","G Mattay","United Kingdom","2014-10-28","Flew FCO-CMB-NRT-CMB-LHR at the start of October. Outbound flights were on A340s and needed some refreshing with poor entertainment systems but the cabin crew were above excellent and provided a full bar service throughout the flight. On the NRT-CMB-LHR leg we had refreshed cabins with AVOD system with a good selection of films to entertain us. Cabin crew were excellent with the numerous children on board and also seemingly provided congratulations cakes to couples heading to Sri Lanka on their honeymoon - lovely touch. Would fly again.","","","Economy","","7.0","3.0","5.0","5.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Matthews","Australia","2014-10-28","Flew Singapore-Colombo-Paris return in September 2014. My first experience with this Airline having travelled First or Business Class with most other Airlines over past 30 years. Check in Staff on all legs were very helpful. Lounges in Singapore and Paris shared with other Airlines very clean and well serviced. Business Class Lounge in Colombo is well laid out well serviced clean great range of Eastern and Western foods and Wines from all major Regions. Flight crews on all legs could not have been more helpful the planes were clean and fresh and well maintained. Extensive Eastern and Western Food Menu International Wines as well. On the long haul legs - Colombo - Paris just a 10 hour night flight the seats recline to flat beds and I slept very well both times. The Singapore-Colombo legs are just 3.5 hours hence the seats are the normal Day Business Class seats. This airlines does not fly to Australia so I used some frequent flyer points to get to Singapore and return. I joined the Airline's Fly Smiles program as I will definitely be looking forward to flying to Europe (Rome London Frankfurt or Paris) with them again. They fly into and out of Paris 3 times each week and have more new Airbuses coming on stream from October to increase their capacity etc. They don't offer a First Class option - they don't need it! Their Business Class performance is better than some First Class airlines I've flown with. They represent excellent value for money and looking forward to flying with SriLankan Airlines again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Dominic Blunt","Macau","2014-10-13","Great deal in business class! Flew from Bangkok to Colombo return in business class. Aircraft was an A330-200 which provided us with a nice smooth flight. Business class cabin was clean and inviting however some of the seat furnishing could do with some TLC. Full lie flat bed was comfortable and comparable with most Middle Eastern carriers. Cannot be complimentary enough about the cabin crew nothing was too much to ask. We travelled with our 20 month old daughter and the crew spoiled her rotten. Food and beverage selection is what you would expect from a business class ticket. Inflight entertainment was old with all TV selections coming from prerecorded tapes. Priority pass boarding and immigration was provided which helped a lot as immigration in Colombo looked long and chaotic. Was my first time flying with Sri Lankan airlines and I would very much recommend their business class product.","","","Business Class","","8.0","5.0","5.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Josephine Salemi","United States","2015-01-14","This airline is unpredictable and unreliable having worked in the hospitality service I am astonished with the lack of communication and lack of helpfulness the staff provided. Once arriving from an international flight that departed late because of Spirit the staff knew we were in the airport and did nothing to assist with getting on the flight even though it was clear that the flight left late and arrived late due to Spirit. The staff said quote ""Run"" when I asked for help in attempting to make my flight. Needless to say I will be arriving at my final destination with a bus 40 minute bus ride and another layover and no financial compensation for this disaster. The flight itself was uncomfortable had no provided entertainment no snack or beverage and if a consumer wanted to purchase food or beverage it was told that cash was not acceptable and only could take credit cards. The pilot announced decent early with another 25 minutes in the air exciting all passengers that needed to arrive on time to catch another flight. Spirit is not a comfortable or acceptable was to travel if you need to get where your going.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Ebersole","United States","2015-01-14","We flew from DFW to Ft Myers on Dec 27 and back on Jan 3. I bought 6 tickets and after checking other airlines Spirit was so much less expensive so I decided to give them a try. I was a little worried after reading some poor reviews online but I have to say that the entire experience from check in to landing was excellent. The staff were friendly and helpful both in Dallas and Ft Myers the flights were on time and the landings were some of the smoothest I've experienced. We prepaid for our checked luggage and printed boarding passes before we got to the airport so we didn't encounter any unexpected charges. No the seats don't recline but I really hate it when the person in front of me lays their seat down into my space so that is a plus for me. Yes I had to pay for drinks on the flight but since I saved approximately $2000 on the tickets I didn't mind too much. I recommend using this airline anytime but review the website before you go. They are upfront about all the additional charges but you have to read the information.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Cee","United States","2015-01-14","First and last time flying Spirit 1/2/15 - 1/5/15. 1) The bag dimensions I was given on the phone were smaller than the actual bin they have at the airport to double check. The luggage I was using was 2 inches larger so I stuffed everything into a small duffle bag. 2) Flight was delayed 4x due to ""crew problem"". I arrived in Tampa 4 hours later than scheduled and it took 2 more hours to get to our hotel because I had to keep calling and rescheduling the shuttle. We lost 1 full day of our short 3.5 day vacation because of Spirit. They offered no credit at all. 3) Flight going back to Chicago delayed an hour for no reason. They kept switching gates between A16 and A17 and people were so confused we all stood there looking at each other. Someone going to Dallas boarded the Chicago flight in the confusion and they had to run after him. Once we were on the plane we had no pilots! When they finally showed up they explained over the intercom that they had just flown the plane in the next gate in from Detroit and they thought they were flying it back to Detroit. I think we left 30 minutes after our delay time. At this point I am glad I arrived in one piece. If they had offered some small piece of something to show they cared maybe I would consider flying them again but absolutely not. If they gave me a free round trip I wouldn't accept.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","United Arab Emirates","2014-10-13","Flew Colombo to Dubai on board SriLankan Airlines Airbus A321 and the service was excellent from check-in to destination. Food was lovely. Must say AVOD was just the right amount to keep one busy and the legroom was highly generous for economy class.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Walker","Australia","2014-10-08","Flew UL 852 from Rome to Colombo. I must say for a 3 star rated airline they were pretty good much better then some 4 star airlines I've flown. Given 2 hot dinners with a full drink service. Aircraft in good condition and despite leaving Rome late we arrived in Colombo on time. Entertainment was pretty good and touch screen on the A330-200. Captain kept us informed about the flight and cabin crew were lovely. Had heard stories of FA's disappearing during the flight but it was not the case rounds of drinks offered throughout the 9 hour 20 minute flight. Very good experience.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","United Arab Emirates","2014-10-05","Flew Dubai to Colombo on board one of the brand new A320's (4R-ABM) and I must say I was pleasantly surprised to receive a free upgrade to J cabin at the gate. Service on board Sri Lankan J class is superb with plenty of food and drinks. IFE (AVOD) was more than adequate for a 4.5 hours journey. Very impressive and highly quality Crabtree and Evelyn Amenity Kit was also provided. However I must say that the seat comfort on board UL's new A320's was absolute tranquil.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Elisa Shafer","United States","2015-01-14","They suck you in with cheap ticket prices but then ravage you with extra charges and fees. The extras fees for us totalled $150! $40 per early checked bag (If we had checked in at the airport it would have been $100 per bag and $10 per person. Oh and a carry-on would have been another $100.) Plus their weight limit is 40lbs so if your bag is over that it'll be an additional $25. Also if you don't pay the $100 for a carry on to go in the overhead bin they won't let you stow it up there because it's reserved for those who did pay. Then we had to pay for our seats which would be free if we were ok with random chance seating. Also because we had to take a connecting flight we had to pay for seats on both planes. Then icing on the cake the regular $20 in taxes and fees. It should be considered fraud! In my opinion if you want a no frills airline to save some money check out Allegiant. They do it right. The way Spirit does it by the time you're done with all their extra fees they're no cheaper than anyone else. Allegiant still keeps it cheap despite the extra fees they charge. We paid the $18 for the ""Big"" seats but when we boarded the plane the ones we had chosen/paid for didn't even exist. They were just regular seats! The plane layout their website had given us to choose seats on was wrong!","","","","","4.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Fleury Markos","United States","2015-01-14","Granted the prices are cheap but you will more than likely be disappointed. My brother and I had a reservation to fly to New York from Ft. Lauderdale and the flight was canceled not delayed but canceled due to ""bad weather"" and ""air traffic."" All weather updates displayed sunny weather at 20°+ temperature. All other airlines were still on track to fly to New York except for Spirit airlines. No attendant could explain as to this specific airline can't fly. All flights to New York were canceled for 4 days all due to again ""bad weather"" and ""air traffic."" As an added bonus refunds take about 7-10 business days. Even if you were able to book another flight with a different airline you possibly wouldn't be receiving your money back for anther two weeks. Spirit airlines is known for having many delays. Don't fall for the cheap prices. Save your time and money.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Grussendorf","United States","2015-01-11","Will never fly Spirit again. Seats were uncomfortable - staff not very attentive. You have to pay extra for everything and the prices are not cheap at all. We would have been money ahead flying with a different carrier. Our flight from Chicago to Vegas was delayed by 4 hours. We were originally told it was due to mechanical problems - we found out from the pilot when we were taking off that our plane was actually given to a different flight and we had to wait for a plane to be available for us. Not sure what made our time any less important then the passengers that got our plane.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Keith Mellowes","United Kingdom","2014-10-05","Returning from what had been a fabulous holiday I was brought down to earth with a bang with a sad old aeroplane particularly poor cabin service and morose staff. Food was of a fair standard however having suffered with a stomach upset I choose two bread rolls - fair. On exit from the aircraft the staff all stood with fixed smiles wishing us a good onward journey I spoke to a member of staff who I assumed to be the Cabin Manager who was somewhat nonplussed that I had the temerity to criticise his crew. Would I fly again with this airline again - not on your life! Flight from Colombo to Heathrow Monday 24 Sep 2014.","","","Economy","","2.0","2.0","1.0","3.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Grace Womak","India","2014-10-05","Travelled from Colombo to Bangkok. Everything was better than expected except the flight was delayed by about 20 minutes which isn't too bad. Seat was comfortable and I managed to sleep the entire flight. The food was great too. I briefly used the inflight entertainment service and that was good from what I could tell.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anthony Milbut","United States","2015-01-11","I will never fly Spirit again. If you don't do your research prior to selecting Spirit you will be angered by the all the charges levied upon arrival at the airport. First off they have a 40 pound limit for bags. There are charges for each bag whether you check it online in advance or check at the ticket counter it is expensive. If you have a personal bag and a carry-on you will get charged $50 at the counter and $100 at the plane. Spirit charges you over $50 to select your seat. There is no beverage service in-flight. Overall it was a terribly expensive flight with no upside. Do not fly Spirit Airlines!","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Jackson","United States","2015-01-11","My flight to Chicago O'Hare was uneventful but my return flight to Denver was awful. The flight arrived 1 hour and 20 minutes late even though it left on time apparently it was just mis-advertised/scheduled. Once it finally arrived in Denver it took 45 minutes before the luggage started to show up then only half the luggage actually made it to the carousel. After another 45 minutes a conversation with an extremely unhelpful ticket agent a supervisor and an extremely rude spirit attendant (in the baggage claim area) the rest of the luggage finally arrived. Not once did any of the employees apologize for the inconvenience or actually try to remedy the situation. In addition the baggage fees are ridiculous they even include a $32 fee for a carry-on. These fees alone negate any savings you think you are getting. I will never fly this airline again I will willingly pay more for better service.","","","","","2.0","4.0","2.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Zich","United States","2015-01-11","I assumed Spirit airlines was a traditional airline since I booked the tickets like I book all my tickets and there were no notifications of additional expenses or the non-traditional business model. Now that I know more about the model I think they may be onto something but not informing customers that the seats are cramped especially on longer flights and that you need to pay for all baggage is poor business practice. I actually paid more for this flight with the baggage fees than I would have for a major US airline. In other words I actually paid more for less comfort no entertainment and a poor experience. This was once of my poorest flight experiences to date - this is based primarily on comfort and the fact that I felt duped. If Spirit had been up front with their business model I likely would have a different opinion. Businesses like this are made on repeat customers not a continuous stream of first time customers. Good business model if you really can provide seats for cheaper (mine wasn't cheaper) but poor execution. I will not be a repeat customer.","","","","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","I Collinson","United Kingdom","2014-09-14","Flew UL503 from CMB to LHR in economy on 24/08/14. Tired old Airbus really showing its age. I can't fault the attentive and polite staff and the food and drink were really nice. However ancient seat-back video (on pre-set tapes in 2014 really?) and a really dated cabin made this a really tedious flight considering this is one of their flagship routes.","","","Economy","","3.0","2.0","4.0","4.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Vanian","Switzerland","2014-09-14","We a family of four flew to Sri Lanka last Easter from Geneva via London on the way there and Frankfurt on the way back. Sri Lankan has extremely good deals on business class and I have to say the service both off and on board is exceptional specially for the price one pays. The cabin crew were one of the nicest and politest we have had the pleasure to be with and there was nothing they wouldn't do to make the flight as pleasant as possible. The seats were lie flat and very comfortable and we had the best and most copious airline food we have ever had. The curries were tops. The inflight entertainment could be better but when one has such large and flat seats conducive to sleep the entertainment becomes marginal. Would fly them again.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Al Langman","United States","2015-01-05","Terrible experience. Only 2nd time I've used this airline and will never use them again. My wife and I had a change of plans 4 days after booking for a flight 2 months in the future. Original tickets $440 - $312 in change fees = $128 refund that has to be used in 60 days on Spirit Airlines. You can be the judge if this is fair treatment. You get what you pay for!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Page","United States","2015-01-05","Do not fly spirit airlines. A regular price ticket that was really no cheaper than the other airlines. The reason we chose Spirit is because the flight times were just what we wanted. A fee for carry-on baggage. When did this become acceptable? There were three different levels of payment - $35 if you paid online for early check-in $50 if you paid during check-in or $100 if you paid at the gate. No complementary beverage service. On our 4 hour flight no drink was offered without a fee. Not even water. All these extra fees added up to a trip which was actually $150 more expensive than using a different airline. The seats do not recline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Kilroy","Australia","2014-08-20","We travelled from Dubai to Kuala Lumpur last week on UL226 from Dubai - Colombo then UL314 from Colombo to KL. Both sectors were in Business class. Calling this Business class is simply misleading the seats barely reclined and there were no leg rests at all. A more accurate description really should be ""premium economy"". These are not business class seats. The food was fine certainly not spectacular however the amenities kit was quite impressive. Crew were polite and friendly but lacked the personal touch such as using your name as the higher rated airlines do.","","","Business Class","","2.0","1.0","4.0","4.0","3.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Campbell","Australia","2014-08-08","Our flight was UL 822 August 6th 2014 at 7.05am to Bangkok from Colombo. We had this booked from February 2014. Arrived at Colombo airport two hours before departure as is expected. Extremely long waiting time for check in only to be told that the flight was over booked and we would have to delay our flight. We had already spent four weeks in Sri Lanka and was looking forward to three nights in Bangkok before flying home to Australia. We had to forgo one paid night in Bangkok because of their incompetent booking system! In July 2014 we flew from Bangkok to Colombo to begin our journey and remember the cabin being quite shabby with very poor leg room. Will avoid future journeys with this carrier. To their credit they did give us a paid hotel booking between trips but that is another story regarding the hotel provided. I would have rather have had the flight that was booked. Oh by the way the staff at Sri Lankan airlines said that this happens every day!","","","Economy","","","1.0","3.0","0.0","0.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Davis","United States","2015-01-05","I was a member of their $9 fare club. I personally didn't notice a difference in anything! You pay for absolutely everything. I was flying from Michigan to Fort Myers. Customer Service is unfriendly. My plane was delayed two hours. Once finally on the plane it was delayed another hour due to the engine overheating or whatever. PA system was kind of garbled. Only at that point we were offered a complimentary drink and snack because of the delay. The seats are tiny and you're charged for picking your seat. (Delta doesn't charge you for that).","","","","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Stein","United States","2015-01-05","This is the worst airline out there. $10 for checking in. $50 for carry-on (make sure you pay for them at check-in or its a whopping $100 to carry on a bag at the gate) $45 for checked bags $25 for anything over 40 lbs. Extra charge for seats. The prices aren't even that much better and the schedules often not good. In fact what you save in ticket price you more than double in fees.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Camielle","United States","2015-01-05","This airline has to be the worst I have ever traveled with. I don't know if it's because of the holidays or if they are just always like this. Their tickets might be cheap but you pay for it in every other thing that they can think of to charge you for. Don't bother bringing carry on thinking you'll save money 50$ to check carry on. Don't forget they charge you for a small cup of water. That's not really what irks me though - it's the fact that this airline doesn't seem to have anything together. Everyone of my flights were delayed by an hour to 2 hours for random and not clearly explained reasons. Everyone is fairly rude and not reassuring. Not only have these delays inconvenience myself they also inconvenience the people coming to get me from the airport. All in all poor service poor comfort (the seats don't recline at all). Terrible prices for luggage and food. I am completely disappointed with this airline and I don't think I will ever use them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Puri","Bahrain","2014-08-08","Colombo-Delhi. I was expecting a pretty bad flight based on some of the comments below. Was completely surprised. Seats were comfortable with ample legroom. Staff were polite and courteous. Good selection of beverages. Food was excellent- one of the best I've ever had on a flight. The only problem was the lack of inflight entertainment. I understand that this flight is considered regional but it did last more than 4 hours. If you are traveling with SriLankan on its regional flights bring a book. Overall great flight.","","","Economy","","8.0","4.0","4.0","5.0","1.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Elliott","Australia","2014-08-03","On July 22 we flew from Rome to Singapore via Colombo. Business class check-in was quick and easy. Note that the economy queue snaked for a long way. My partner uses a walking stick. Actually this was an advantage in Rome airport as the queues at immigration are long and slow. With the walking stick and me as carer we could cut those queues. The Business class lounge at the airport is ok. It is a quiet place to sit. Drinks are served but make sure you don't need food! Onboard everything was bliss! Memories of that airport dissolved. The cabin crew were kind. Drinks and snacks were always available. The meals were full and copious. The seat reclines to a flat bed. This means I can't remember much of the flight except for eating a lot. So that's good. The transfer in Colombo airport is problem free. There is the Serendib lounge. Here you can have a shower grab a snack and get another rest in the recliners. The transfer time is 2-3 hours. we had to wait for an incoming flight to arrive for more passengers so it was more like 3 hours. The flight to Singapore takes about 3 hours. The meal was again copious! On arrival our bags were there waiting at the conveyer belt before we got there! We were on the MRT within half hour of arrival.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Perera","Netherlands","2014-07-27","UL 554 FRA to CMB on June 25th and return UL 553 CMB to FRA on June 29th. A very friendly and welcoming crew. The in-flight Serendib magazine provided a great read as always. Comfortable seating although lack of AVOD was rather frustrating for a 10 hour flight. Food was decent and the constant beverage service was comforting and appropriately necessary.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Woodring","United States","2015-01-05","I flew today with my family of 5 from Houston to Orlando we arrived at the airport 2 hours prior to our 7:20am flight. When we arrived at the ticket counter for the ""fast bag drop"" the line was out the side doors of the Houston airport with 1 person working the baggage counter. We waited in that line over 40 minutes. When we were asked to come up to the counter the Spirit worker was very snappy and rude. We made it to the gate and started boarding an hour after boarding time.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dexter Kearney","United States","2015-01-05","Sept 11-16 Flight 501 Flight 520 returning. We flew Spirit for the first time in sept 2014 Kansas City to Las Vegas. Our flight going was acceptable but the return flight was downright horrible. First we get to the airport and there is a line about 3 miles long. We tried to do online check in but the site was down. Then the worst of all the flight was delayed 3 times I will never fly this outfit again.","","","","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Trevor King","New Zealand","2014-07-17","On Saturday 5 July 2014 we flew UL582 from Rome to Colombo in Business class. On Sunday 6 July we flew UL882 from Colombo to Bangkok. Both flights departed and arrived on schedule. Cabin crew were excellent. We look forward to having our OneWorld Air miles credited to our designated frequent flyer programme.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Larry McElroy","United States","2014-07-06","My son and I flew Sri Lanka Airlines a few weeks ago from Rome to Colombo and then on to Bangkok with a 2 hour connection in CMB. The flight went well. The aircraft appeared to be fairly new and clean with a great crew. On approach to CMB a go around was necessary due to an aircraft's failure to clear the runway prior to our landing. The captain was quick to let the passengers know all was routine and we would be on the ground in a few minutes. The second leg into BKK was also good. All was on time and uneventful. The crews were courteous and professional. We would fly Sri Lanka Airlines again in a heartbeat.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Allan Cousins","Australia","2014-07-03","May 2014 we two middle aged Australian couples travelled Singapore to Paris and return five weeks later in June 2014 Rome to Singapore. Both flights business class and via Colombo as a transit. SriLankan airlines would equal other business class airlines especially Australian business class operatives. The staff were happy to attend to anything and actually looked happy to be doing their job. Aircraft clean and check-in staff that don't consider you an inconvenience. My phone call to Singapore reservations were promptly returned. As a well travelled semi retired couple we would recommend and travel again with SriLankan Airlines if they coincide with our destinations.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Meyers","United States","2015-01-05","I just booked a trip with Spirit but am going to cancel and take the loss. Talk about a rip off. They charge more for baggage than any other airline including carry-on. You have to pay for a carry on unless it fits under the seat. Their cancellation fee is higher than any other airline and you have to pay for an assigned seat. While their fares seem reasonable at first with all the add ons they are more expensive than most major carriers. It's almost impossible to reach a human being on their customer service line.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Snyder","United States","2014-12-31","Our flight was reserved as part of a AAA vacation package to Cancun Mexico. Had we known about the lack of free non-alcoholic beverages not being able to recline the seats and being wedged into a seat like a sardine I would have not flown with Spirit Airlines! Luckily our hotel had a working computer and printer for the boarding passes. Otherwise we would have had to pay at the airport for not having boarding tickets. And why did we pay to be in an early boarding group for the entire round-trip if our boarding group and the next boarding group were called to board at the same time? This happened at both legs to our destination and both legs from our destination! Luggage cost: Spirit charges $40 for a 40 lbs suitcase at the time of on-line check-in $50 for additional suitcases. We had three suitcases. Yes it's a bit cheaper if paying for suitcases at the time of reservation which we could not do because we booked through AAA. The cost per suitcase is even more for heavier suitcases and if paid for at the airport. Last I checked most other airlines accept up to 50 lbs per suitcase for about $25. By the way some airlines allow up to 70 lbs per suitcase for international flights. We and several other passengers almost missed the connecting flight from Fort Lauderdale to Baltimore. We flew in from Cancun picked up our luggage to take through customs and then followed the signs to the location for re-checking the luggage. No one was at the re-check location all of us had to go upstairs and re-check our baggage at the regular ticket counter. Having said all this the prices aren't that much cheaper and after all the nickel and diming the cost is nearly the same as other airlines. We rather pay a bit more up-front and have more leg room free water/soda recline our seats not worry about being able to print boarding passes at our hotel and have an agent on-site for luggage re-checking after going through international customs.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Mahabalappa Chandrashekar","India","2014-07-01","I travelled from Bangalore to Paris via Colombo on 27th May 2014 and travelled back on 18th June 2014 with a short transit stay in Colombo on 19th June. The air travel was excellent though long and the staff were very friendly and courteous. The short transit stay arrangement at the beach hotel provided by you was also very good. Keep it up.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Elliott","Australia","2014-06-12","We travelled business class from Singapore to Rome via Colombo on May 28th. The prices charged in business are a fraction of the competition airlines. The airport lounge used by Sri Lankan in Changi airport is the DNATA lounge. It is quite good. Showers and plenty of food and drinks. The flight left on time. The seats were comfortable and plenty of food and drink was offered for the afternoon flight. We arrived in Sri Lanka late in the afternoon and had booked the transit hotel service. That worked easily. You go to the transfer desk and they issue you with a form. Then through immigration and to stopover desk. You are issued with another form and taken to a bus with the other transfer customers. The Kuala Lumpur flight arrives at the same time and Europe flights don't depart till after midnight so there was a bus load of us. We were taken to the Airport Garden hotel. Immigration was quick and then we went into the Serendib Lounge to wait for the Rome flight. That is the newly remodelled airport lounge. It has good bathrooms and also a snoozer lounge area where you can recline. Plenty of food and drink if you want it. The flight left on time and we got the fully flat bed seats! Wonderful. That meant we could sleep all the way when we weren't eating. I have to mention you are offered huge amounts of food and drink in Sri Lankan business. The staff are really kind and attentive. Next morning we were in Rome! Fresh and relaxed.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Logan","United States","2014-12-31","I am sitting in a hotel room on Christmas Eve eating Chinese food due to the fact that two hours before departure Spirit cancelled the flight from ACY to RSW. They could not book anyone on another flight to Florida because they were apparently already booked solid for the next week. I have been a loyal Spirit customer in the past but will never fly with them again. Cancelling a flight on short notice Christmas eve is simply unconscionable.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Yang","United States","2014-12-31","Spirit Airlines invites all passengers with pre paid carry on to board first so there is no way passengers won't get space above seats storage. I recently flew to Vegas from Philadelphia then Vegas to Oakland/SF then back few days later Vegas to Philadelphia. All of my flights were on time and arrived early.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Teo Jao Rui","Singapore","2014-06-10","As a frequent flyer I would expect the entertainment system to be good but SriLankan Airlines entertainment system is very lousy. All other airlines let you choose your movies and play it but SriLankan Airlines don't let you do that and all movies start at the same time. The cabin crew were rude and unhelpful. I was traveling from Colombo to Doha which is 4 hours and they only showed around 2 movies on all channels. I would not recommend.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Fernando","Sri Lanka","2014-06-02","Really great and friendly service from the cabin crew. Good food (compared to other airlines) and very polite flight attendants. The flight got delayed 5 hours due to a bad thunderstorm at the Delhi airport and the flight had to land at Jaipur airport. However there were some angry passengers causing a hard time for the crew and other passengers. The cabin crew handled the situation in a very friendly manner.","","","Economy","","10.0","4.0","4.0","4.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gene Ryan","United States","2014-12-31","Spent 4 hours on tarmac before getting to terminal then 3 more hours in line waiting to get through customs. The staff were extremely rude. We then missed our connecting flight which was the last one for the day. We were supposed to have a 4 hour layover but because of the unexplained delay we were instead forced to wait until the next day for a flight. There was no explanation for the delays. The weather was good. There also was no courtesy from any of the Spirit staff. We were told to just deal with it.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Judith Lombardo","United States","2014-12-22","My perplexing journey began when I sent a question to Spirits customer service the week before Thanksgiving I am still waiting for a response. I learned very quickly and painfully that if you want to choose a seat on the plane you do pay. If you want to bring a carry-on you do pay. If you want a drink you do pay. Another painful discovery I made on this journey is that they change prices on an apparent whim. When I went online to check in my bag the information said it would cost $25. When I finally got to the payment page there was a notice that the charge had increased to $27 due to the holiday but when I actually submitted my payment I was charged $30 for my checked bag. On the flight home the online charge for the same bag was upped to $40 - with no explanation. I also discovered that when some people bring food onto the plane rather than buying it on the plane the variety of smells can become nauseating. On the first flight the seat backs had been scavenge they had no padding or covering. The tray tables held one drink and one cup but I'm guessing that they don't get much use anyway since you have to pay $2.00 for water. Then when we arrived at the gate no one came to let us out. The captain eventually said that the gate people didn't know we were there. I guess they didn't recognize the large object parked on the runway outside their window. This is only the tip of the proverbial iceberg. All-in-all experiencing Spirits “bait and switch” tactics I refuse to ever repeat that mistake.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Berthoud","United States","2014-12-22","I recently traveled from Denver to Vegas for the first time on Spirit Airlines. As soon as I got to the airport I was not only surprised by the $40 checked bag fee but the $50 carry on fee. But knowing that a lot of airlines are charging bag fees I paid and moved on. We got to the seating section of the check in and it offered for me to select a seat for additional money or have it randomly picked. I was traveling with someone but thought surely they wouldn't separate passengers traveling together. I was wrong. Then of course they couldn't even offer a free drink. My seat just fit me and I had to have my arms crossed the entire flight. On the flight home I paid $81.00 for a checked bag and the privilege of sitting next to the person I was traveling with. The only positive was the flight attendants traveling home who were extremely funny. I will never fly this airlines again and will be sure to tell anyone thinking of flying with them not to.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Umesh Srinivasan","Qatar","2014-05-26","CMB-DOH flight on 26 May 2014 was one of the worst travel experiences. After flying for over an hour the passengers were informed there was a problem in the water retention system and the aircraft was getting back to base. By the time the flight landed half the passengers had been served food and unfortunate few like me had to eat what was served sans any beverages (hostess informed no beverages would be served once grounded). The problem took more time to be rectified than expected and passengers were let out for an hour with a bottle of mineral water each. The same person kept on apologizing over the PAS for what had transpired but his crew seemed annoyed and took it upon the poor passengers as if it was all our fault. Being the national carrier a little bit of courtesy could have been the order of the day to the people bringing in a lot of foreign revenue.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Perera","Switzerland","2014-05-25","Efficient connection between Bangalore and Colombo. Smooth flight simple service decent meal and a variety of reading material sufficed as inflight entertainment on this short route.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","E Albasini","United Kingdom","2014-05-25","I travelled LHR-CMB and then on to Male. I found the flights very good staff service was excellent on all flights. I returned to the UK on 1th9 May and could not fault this airline. I will certainly travel with SriLankan again and they serve the best cup of tea of all airlines!","","","Economy","","9.0","3.0","5.0","4.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ronald McAvoy","United States","2014-12-22","At ATL booked on flight 877 to FFL at 10.15 am it's currently 2.20 flight delay very little info. No one at Spirit counter seems interested had to tell them they are suppose to give updates every 30 minutes.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","DJ Rall","United States","2014-12-22","I looked for a flight from BWI to Las Vegas and all the other airlines where either completely booked or the fares were ridiculous. When I saw Spirit offering a flight for half price of the other airlines I jumped all over it without thinking or finding out why the fare was so much cheaper. If you thought the seats in other airlines where small you should see these ones. You have to pay for your bags even the small articles you have in your hands. Buy your bag pass online for $32 and do not carry a bag onboard. If you want assigned seats it will cost you $10 to $45 to get a seat otherwise you have to take whatever they give you and let me tell you those seats are tight. Do not ask the flight attendant for anything you will be charged handsomely. It was still a good deal for me and I am happy I got where I was going but it wasn't too pleasant.","","","","","3.0","2.0","2.0","3.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Chandrasekara","India","2014-05-17","From Chennai to Heathrow flights were on time. The service was quite good cabin crew attended very well. Vegetarian food was good. The only item lacking was a good entertainment. Otherwise the trip was very good.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","V Wright","United Kingdom","2014-05-12","Flew London-Colombo March. Okay on out trip but cabin crew more interested in resting behind their little curtain than looking after passengers. No water/juice offered during flight. Slightly stroppy if asked for any. Poor trip back (Colombo/London). Scruffy old aircraft with broken seats. Every seat taken. Cabin crew had attitude problems towards passengers and disappeared behind their curtain. Annoyed if disturbed. Water/juice which wasn't offered. Although menu given most dishes were not available so you had no choice if you were hungry. Crew obviously had no idea how to serve alcohol as was given 3/4 glass full of gin and virtually no tonic. This might sound good but not on 12 hr. flight! Toilets dirty. This is a hit or miss airline - sometimes okay sometimes unacceptable. Cabin crew should be reminded of why they are employed.","","","Economy","","3.0","3.0","2.0","2.0","3.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Johnson","United States","2014-12-18","Poor customer service in-person and on the phone. Delays due to lack of organization. Failure to verify passenger carry-ons leading to over-filled overhead bins. Passengers who paid for their carry-ons had to sit with them in their seats.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Mays","United States","2014-12-18","3 out of the 4 flights were delayed/late (had layover in Vegas). I am not going to focus on the no frills accommodations because I knew about them before we booked. I am going to point out that Spirit has to deliver on the most basic items they are promising and they did not. The planes were clean. My sons tray had food on it the floor under our seats was dirty with crumbs papers etc. Our flight back to Chicago was supposed to arrive at approx 10.50pm flight #356. Instead we made it to Chicago at approx 3am. I was traveling with my wife and 2 children ages 3 and 6. In San Diego we arrived and were told at customer service that the plane was an hour late. Spirit gave our plane to another destination and we inherited a plane that was being repaired. We made our way to the gate and by the time we got through security our plane was delayed another hour or two. No one was providing updates to the crowd. We boarded flew landed in Vegas. My family was starving needed to go to the bathroom etc. We rushed to pick up a sandwich and then waited before boarding. Again I have to remind you that I have a 3 and a 6 year old. I also overheard the gate attendant telling passengers that the flight was delayed because of weather which is an obvious lie. I was in San Diego and know the plane was being worked on. I have flown every airline out there and have experienced delays in the past. They take the cake. How they handle business is absurd.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Lennart","Netherlands","2014-12-18","If you just read what the maximum measurements are for luggage and know that you have to pay for drinks there is nothing to be frustrated about and you get a great price for the flight. I just flew from Panama to Fort Lauderdale. Although a little delay (30 min or something) everything was perfect. In the beginning I thought that they would charge me 10USD for the check in since I couldn't do that online (international flight and not a US citizen). But since we tried we were not charged for that.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Guendalina Rossi","Italy","2014-05-12","UL882 Colombo - Bangkok Seats 59E and 59D –We've been assigned unwanted seats by their on-line check in system: (not reclinable no room for a person that is taller than 1.70m tables built into the seats arm etc.). System would not allow changes and surely didn't take in to account our next long haul flight with the same airline. We asked for this change at the counter in Rome but they had issues as well with their own portal and could not do much besides promising the transfer desk in Colombo would change our seats. Ground personnel kept on bouncing us between transfer desk and gate shifting responsibility. The Manager in charge showed up during boarding 30 minutes before take-off. Problem was not solved and when I wanted to express a formal complaint I was given a piece of paper for printers and a complaint box was indicated to me. Useless to say that I never got a reply to such paper nor to the 4 emails I sent during the following weeks.","","","Economy","","","1.0","2.0","2.0","2.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","PraveenKumar Prem","India","2014-05-11","10 May 2014 LHR-CMB-MAA. LHR-CMB A330 in economy. Good food plenty of choice of drinks attentive and friendly cabin crew during the long haul-very responsive. Perfect landing. CMB-MAA A320. Auto upgraded to Business seats very comfortable. Food very good with courteous cabin crew. The trip was value for money and would definitely recommend. SriLankan are excellent when it comes to passengers with infants they have dedicated cabin crew to take care of passengers with infants to make their flight a pleasant experience.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dave Roemmich","United States","2014-12-18","Flight got canceled but other family members made it to same destination on other airlines (Southwest). Never received any text or e-mail notice until 10 hrs later. No help or assistance from counter just we will give you your money back. Walked over to United and they were more than happy to help us find flight. Flew back on Spirit as did not want to cancel and not have way home. Flight delayed due to attendant being late. Comfortable seat yes pay the extra $25.00 but regular seats all I heard was complaints of how tight the were. Staff on flight back tired unfriendly. Booked through them do to saving money never again spend the extra few dollars it is well worth it for other airlines.","","","","","1.0","5.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gorodetzky Tamara","United States","2014-12-18","One way flight from McCarran airport Las Vegas to BWI in Baltimore flight 696 Nov 29. When buying 4 cross country tickets for our family flying is not inexpensive by any stretch. But Spirit takes flying to a whole new low. The seats were so close together that my knees touched the seat in front of me. And I am only 5 ft. 4 in. I felt so bad for the 6 foot tall man beside me. There were pretzel crumbs all over the floor no complementary beverages (even water) and not even a sick bag in my seat pocket. Do I need to pay extra for that too? Finally the seat reclined all of two inches which was no reprieve for my discomfort. It is probably the most inhumane way to travel. I will never fly with them again.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ehren Knappe","United States","2014-12-18","Cheap base price doesn't translate to cheap overall prices. I implore anyone looking at the ""low"" fares on Spirit and thinking they're getting a deal to think again. This airline is bar none the worst airline out there. They will charge you to choose a seat anywhere from $11-$45 on the flight I took. They will charge you fees to check in at the airport $10. They will charge you an awful amount of money to the point where it is no longer cheaper than others. Want to bring a laptop? Well that's an extra $45. Thinking about a drink on-board? More money out of your pocket. Service is horrendous. The flight attendants were rude and you're packed into a sardine can with far less room than you would have on a real airline. It turns out I would have saved more money flying Southwest or Delta. This was all while checking in on-line and trying my best to avoid those extra charges. I didn't choose a seat. I was forced to take one carry-on and I didn't buy anything inflight. I will never fly this airline again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Crowley","Australia","2014-05-07","We flew from Colombo to Kuala Lumpur. The cabin crew seemed up-tight they had little interaction with passengers and were in a hurry to quickly get the job done and disappear. They collected the blankets approximately 1 hr before landing and left us in the cold.","","","Economy","","3.0","3.0","1.0","2.0","4.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Mark Perera","Hong Kong","2014-05-06","Flew from Hong Kong to Colombo I have flown with them before but found the plane slightly older this time and seats a little cramped. Fortunately no one was sitting next to me and I was able to stretch a bit otherwise it would have been uncomfortable. Flight to Colombo had an ancient entertainment system but the return was on a more modern plane one with a touch screen display. Food was good and staff were typically SriLankan in that they were always smiling extremely polite and helpful. Overall excellent service for the price. Check in at the airport can be a little slow. Would definitely recommend them in the future.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Rosata","United States","2014-12-18","No matter how low their prices ""look"" because that's simply all it is a facade with tons of hidden fees to come after you commit to their ""low"" ticket prices. Our tickets were $275 each which sounded great for a direct flight to FL from MA. Then the nightmare began $20 per person to sit with my husband on the flight I just paid for. You have to pay for your bags in advance or the prices just go up - who knows what size bags they'll be bringing 3 months prior to their trip. We paid $70 per person for 1 checked bag each. Only a small purse or briefcase is allowed on the flight with you at no charge if you want a carry on you pay for that too. So we put everything in our checked bags to save money. Planes wasn't very clean and the seats were tiny don't recline and even better nothing is free! No snack no water soda etc everything costs money. The staff onboard were stuffy and not cheerful. If you don't check-in online before arriving at the airport they charge you another $10 per person each way. At check in for the flight home my bag (the same weight it was when we left Boston) would cost me $50 due to being overweight - now it's double for the same suitcase. Staff did not want to help and simply said I could either take things out or pay. On top of our $275 flight we spent $275 in ""fees"" which brought our tickets to $400 per person.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Born","United States","2014-12-10","This airline is horrible! Our flight ended up being only $30 cheaper by the time we added bags and seats that's right you have to pay for the flight the bags then the seat you want and if you want anything at all on the flight its extra! The seats were cramped really cramped! The flight was 2 hours late. The flight attendants were rude. Not worth the hassle.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Patell Rishad","India","2014-05-03","Flew Mumbai to Colombo return on SriLankan. Check in at Mumbai was easy. Flight to Colombo was alright with very uninterested crew who we barely saw. They did little to provide any service. Check in for the return flight at Colombo was a nightmare. One queue open for what looked like many flights. We moved to the web check in queue when it opened and that was slightly better. Service on this sector was better and the staff seemed a little more responsive. Food very okay. No inflight entertainment whatsoever.","","","Economy","","6.0","3.0","2.0","2.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Fewster","Australia","2014-05-03","Travelled KL to Colombo on first leg to Rome on A321. A bit bumpy to be expected in the tropics at this time. Cabin staff very professional and friendly. Reclining business class seat and space fine for a shortish flight. Everything in good condition at least in Business Class. Excellent food. Devilled fish moist and fresh. Adequate choice of wines/spirits. Hand held entertainment system poor with less than satisfactory vision quality but not really an issue for the shortish flight. Cheers for Kindles. For the low price very satisfactory.","","","Business Class","","9.0","4.0","5.0","5.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","L Abenchiker","United Kingdom","2014-04-19","Having read reviews about this airline (especially economy which we would be flying) I was concerned with absolutely no reason. The check in process was quick and easy when we got on the plane we were greeted by beautiful smiles from the cabin crew. The seats did lack leg room for such a long flight but that is my only gripe. My daughter and I had trouble with the audio which was quickly sorted once we'd pointed out the problem we were told we could change seat if they weren't able to fix it; there was a good choice of films to watch. The food was lovely on the outward trip not so good on the way back. The service was very good the cabin crew came round with water between meals and quickly brought anything else requested always with a smile.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sue Failer","United States","2014-12-10","Round-trip flight from Minneapolis to Vegas leaving 12/4/14. Upon arriving at the airport as I was checking my bag today I was told the flight was cancelled. They said my money could be refunded or I could fly out the next day at 11pm. There was no offer to assist me in getting another flight today. As a result I spent 5 hours trying to get a flight out that same day but could find nothing under $1200. Horrible customer service from Spirit and as a result my entire vacation was cancelled.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Christine Beers","United States","2014-12-10","Delayed a couple hours heading from Vegas to SD. Then from SD to Vegas it was delayed several hours. Ended up having to stay in SD an extra night. The staff are horrible and distant not caring at all. No food or rooms offered. I am now at the airport for my flight that was supposed to board at 9.25am. It is currently 10:30 and the flight has been delayed until at least 12.30. I will not be surprised in the least if it is further delayed. Horrible airline!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Schade","United Arab Emirates","2014-04-13","Dubai - Colombo - Singapore - Colombo - Abu Dhabi. All flights on time with the usual warm service. Great down to earth food and drinks. Most flights had the lie-flat beds which was very comfortable. The only downside was the poor hotel provided during my long layover on the way back to AUH.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","United Arab Emirates","2014-04-13","Flew the CMB-DXB sector and must say that it was equally good as my outbound flight. Service from Check-in to destination was very good. Food was of very high quality. Must say legroom on board UL A321's still in QR interiors were very generous.","","","Economy","","9.0","5.0","4.0","5.0","0.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Yang","United States","2014-12-04","Perfect scores on everything because Spirit met my expectation at all categories. Every rule and fee is right there on their websites. Spirit doesn't trick anyone to join their fare club or getting its credit card it's always about choice of yes or no. Most people complaining didn't read carefully in the first place. Spirit is honest about its seat pitch and the recline - and you can upgrade to nicer seats. Spirit is not for those who can't pack lightly or going to a job interviews important event of lifetime. Delays and cancellations happen and many are not the airlines fault by all means please fly legacy airlines. The key to save money and enjoy the Spirit rock bottom price is reading everything carefully double check the name and itinerary before buying. Buy tickets at the airport - it waives the booking fee when buying directly at the counter. If the airport is close and there is cheap way to go there it's worth it to save some decent money. If the Spirit website is down when checking in online then by all mean print that screen error message out as written proof to the agents at the airport to print boarding pass for you for free.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Edward Larkin","United States","2014-12-04","The staff were so unprofessional! Instead of getting us seated they were talking amongst each other. We had a big seat and the floor was filthy. We've been using Spirit for about 15 years and they were very good years ago but we definitely see a big decline in personnel dirty seats floors etc. It doesn't cost more money for at least the staff to be courteous and friendly. We are looking for a new airlines. Last night was the last straw!","","","","","1.0","5.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Ranck","United States","2014-12-04","I am not one for negativity but had a been slightly more knowledgeable about this airline I mostly likely would have booked another carrier for the extra few hundred dollars. I have the feeling its our responsibility as consumers to research and be as informed as possible within reason. The extra baggage charges seat charges etc I could deal with even though I found this out only 2 days before I left for my vacation. What left me with a huge dissatisfaction was the gate attendant. We heard cancellation announcements for other passengers and became concerned about ours. When we enquired the attendant was very nonchalant and unapologetic and provided no solution to our issue. Had this employee been properly informed we would have known in plenty of time to get leave the airport rent a car and drive to Ft. Lauderdale to catch our connecting flight to Costa Rica. The nonchalant attitudes seem to be a common thread throughout this airline. All in all this vacation worked itself out but it was too much stress because of the unprofessional and unorganized ways of this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Frances George","United Kingdom","2014-04-06","We flew business class in February 2013 to Colombo and thoroughly enjoyed the journey. On the way home the aircraft used was not refurbished - we were told by the crew it was the 23rd plane in the fleet. So for 11.5 hours - no fully reclining beds video screen disappeared once the passenger in front pulled back their seat scruffy all round and decrepit toilets. We complained on our return and were dismissed as it being just one of those operational problems. We did not use SL again on our return this year.","","","Business Class","","3.0","1.0","3.0","3.0","0.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Grigson","United Kingdom","2014-04-03","Flew on UL504 from Heathrow to Colombo recently - after reading some of the reviews I was somewhat concerned but the flight was on time and boarding was orderly. Passengers were allowed oversize bags in the cabin which made it difficult to find room in the overhead bins. Cabin crew were attentive and brought water round between meals. Meals were tasty and the tea served was the best I have been served on a flight. The only downside was the very hard seat. Return flight was fine - different version of the A330 with more comfortable seats.","","","Economy","","8.0","2.0","4.0","4.0","0.0","","","0.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Kenny","United States","2014-12-01","Don't be deceived by their low base rate They will charge> you for everything except the bathroom and squeeze every dollar out of you that they can! We paid extra for luggage over 40 pounds which most airlines are 50 pounds. We paid extra to ensure we got to be seated together for our trip. Extra for snacks and water! And when you check-in online and you qualify for express baggage check-in be prepared to wait 45 minutes to one hour! Do your homework and compare bottom-line prices including baggage seating check the allowable baggage weight etc and whatever you do do not choose Spirit Airlines!","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anthony W Smith","United States","2014-12-01","Flight 224 Nov 16 2014 Chicago to NYC and return flight 847 Nov 18 2014. I read the bad on-time reviews and was prepared for the same results. I was pleasantly surprised. The flight was on time going and coming. I would recommend Spirit Airlines in the Chicago-NYC segment. The employees were friendly and helpful. They made my trip excellent.","","","","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","United Arab Emirates","2014-03-30","Flew Dubai to Colombo recently boarding in Dubai was quick flight on time crew very friendly and courteous food was good too. However there wasn't any personal IFE plus the family seated behind us were a nuisance this sort of dis-comforted our journey. Other than that had a very good time flying with SriLankan.","","","Economy","","8.0","2.0","5.0","5.0","0.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Carl Borges","United Kingdom","2014-03-27","We upgraded to Business for the outbound LHR-CMB the service was good and the seating good. The one issue I had was that no landing/immigration cards were handed out so when we landed we had to go off and fill one in it should have been done on board! The return CMB-LHR was economy. The difference was very marked. The food was dismal and cold even duty free was poor only had one of the things we wanted and that was broken when we checked it. Cabin crew were polite but not overly sharp. If they were giving out drinks and were distracted they often forgot to come back to those they had missed.","","","Business Class","","5.0","3.0","3.0","2.0","3.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Charanjit Malli","Australia","2014-03-27","Flew last month on a flight From Kuala Lumpur to Colombo. The service onboard was fantastic meals were very good and inflight movie range was a big selection travelled on the A320 was well impressed with the leg room as I am 6'3.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Peter Symes","Denmark","2014-12-01","The ancillary fees are plainly excessive. From bag charges small luggage allowances (40lb instead of common place 50lb) plus the fact that carry-on is charged for completely negates the base price is low. On a business trip from Europe our transatlantic fare included luggage fees was less than flying from Florida to Las Vegas with Spirit. We had no chance of printing out boarding passes and were then charged for that too. If there are any other way of going from A to B I will not fly this Company again. It's too stressful and aggravating.","","","","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Kardas","United States","2014-12-01","Traveled from Boston to West Palm Beach for $58 - that wouldn't even pay for gas if I drove. New plane (A320) with great flight attendants and pilots! I highly recommend Spirit and will fly them whenever I can.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Andrzejewski","Poland","2014-03-13","Our flight was from Colombo to London Heathrow on 10/3/2014. Check in: terribly incompetent staff member very slow given different seats than promised. Connection flight in London was very bad over 12 hours of waiting and SriLankan Airlines didn't provide anything: no meal voucher no lounge to sit in not mentioning a hotel. However the food was good the entertainment was good they had good quality touch screens the plane was on time.","","","Economy","","7.0","3.0","4.0","5.0","5.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","John Bentley","United Kingdom","2014-03-10","Travelled UL504 23 Feb 2014. Very attentive staff from check-in to destination. Flight had the new business class seats very comfortable.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Hollick","United States","2014-11-25","Flight was $200 compared to an average of $250 for other carriers. Got to gate and was told my ""one and only"" carry on bag (that fits in the overhead compartment) was too large to qualify and would cost me $100 round trip. That's 50% of the total flight charge. Had no choice as I was already at the airport. Got on plane. Charged $2.50 for a coffee. Lady next to me was also charged for a blanket. I will never fly this airline again. Seat was cramped and uncomfortable.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Strauder","United States","2014-11-25","11/13/2014 Flight 298. Just flew to Houston Texas because of a death in our family. I had heard all the horror stories and did not know what we were in for. However I watched a youtube video on how to avoid fees and enjoy your flight I followed the instructions and the flight was great. I am a big guy so we paid for the big seats and we were comfortable going and coming back. We checked bags and had carry on but it was still cheaper than the other airlines. Spirit sent me a number of emails so we would not be nickel and dimed. We went on a sad occasion but the flight was great get the big seats and you will enjoy your flight.","","","","","10.0","5.0","3.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Marc Rejtman","United States","2014-11-20","Deceptive low ball pricing sucks you in - but they then hit you with hidden charges for everything. You will be repeatedly ripped off and end up paying 110% extra for an uncomfortable seat on a filthy rundown plane with a surly rude crew and lousy service! Our round trip tickets (2 adults - One with a carry on bag and one with a checked bag) from Ft. Lauderdale to NY were supposed to cost $280.32 but ended up costing $612.36.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Fynn","United Kingdom","2014-03-10","Travelled the short distance from Colombo to Mattala and back. The aircraft (an A320) was clean and punctual on both occasions and the on-flight staff were friendly and attentive. However I had previously received 7 emails in the previous two weeks amending either our flight time or the flight number. Because of this check-in at Colombo was a total farce. I am not sure if it is systems training or both that are the problem but the impression given if of total incompetence.","","","Economy","","2.0","3.0","2.0","2.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Harrington","United Kingdom","2014-02-25","Awful flight from Colombo to London Heathrow on 23 February. Uncomfortable seats smallest leg room space I have experienced on any aircraft let alone a 11.5 hour flight. Food choices dreadful and the laziest staff I have come across. Served 2 meals but there was no offer of any additional drink or indeed any interaction with the passengers whatsoever my seat was immediately behind the crew area and the crew spent the entire flight chatting together and flicking through magazines. Needed to be told by passengers that there was no toilet paper or hand towels available We asked for a white wine with our meal were served red asked for coffee and tea was poured I had finished eating my meal before my partner even received his. All in all an appalling experience. The crew collected the headphones from the passengers 45 minutes before landing and each then spent around 15 minutes in the toilet preparing themselves for landing. Never again.","","","Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Z Robinson","United States","2014-11-20","This was our first time flying with Spirit and we will never fly with them again. My best friend and I took a trip to Las Vegas and flew with Spirit. Myself as an Entertainer and her as a Hospitality Manager we travel a lot and work and deal with people. From start to finish not a single worker was friendly genuine or even showed a smile. We received attitude from multiple workers only because they themselves were having a bad day and taking it out on their customers. Most airlines allow you to have your bags up to 50 pounds but Spirit only allows 40 pounds. Along with that their prices for luggage (including overweight fees) are ridiculously expensive and you have to pay for your carry-on as well. There are no complimentary drinks or snacks on the flights and what they do offer you have to pay for and is yes expensive. I would not recommend Spirit Airlines to anyone.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Freel Stacey","United States","2014-11-20","Used Spirit for our honeymoon to Puerto Rico. I thought I was getting a good deal and boy I was wrong. This airline charges you for everything. After buying our tickets months ahead of time I then checked a day before we left for our trip and was charged over $400.00 for luggage and to pick our seats! When I checked in the flight was still leaving on time. I then checked our flight again before we left in the morning and it still said the flight was on time. When we arrived our flight had a 4 hour delay. After 3 hours they then told us it would be another hour delay and that we would be unable to get to our destination that day if we had connecting flights. They put us in a hotel in Fort Lauderdale overnight. The next day after boarding after a 5 hour delay they then told us all to get back off the for a security check of the plane they forgot to do. They assigned the seats that my husband and I paid for to another family. Ground staff and flight attendants were rude and showed no compassion!! No call back from customer service after a week of waiting.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Holmes","United Kingdom","2014-02-24","Travelled with family of 5 on return journey from London to Colombo during half term. Checked in seats on-line in the middle of the front section of economy to try and get some sleep on the night flight a week in advance. When we arrived at Heathrow we were given 5 seats in the back two rows of the back of economy - toilets on both sides a light on all night and constant footfall. Worst seats on the plane! When we complained at the check-in desk we were told by embarrassed staff that head office in Colombo had decided that day to give a group priority and move people who had already checked in to other seats. Outrageous! As it happens it was a newly kitted out plane with decent entertainment and the staff really looked after us as they knew we were cross so not as bad as it could have been but cannot believe that they could just decide to move you after checking into seats. The flight back was an older kitted out plane with poor entertainment and very uncomfortable seats. The sound did not work on my seat so no films for the 11 hour flight. Given to understand that loads of them don't work and they don't have the spare parts to fix them.","","","Economy","","2.0","2.0","4.0","4.0","2.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Johnson","United States","2014-11-20","I flew November (2014) from Detroit to Denver (and back). I was pleasantly surprised on the following: The plane to Denver was very clean and the flight was on time and staff were pleasant and personable. This flight was in the afternoon and staff did do a ""pitch"" for the Credit card but they did not pressure us. They walked the craft asking if we wanted to buy anything a couple times and walked the craft 3 or 4 times looking for trash - they seem to be on the move quite a bit back and forth on the plane. They did have a few minutes of down time - where they congregated in the back near the restrooms. I didn't pre-order my seat or additional bags. I had one personal item that fit easily in their ""check container. I did not see them question anyone about their carry-on bags nor did I see anyone angry or any of the Staff acting rudely to the passengers everyone seemed happy and pleasant. The plane was about 3/4 full. I let them choose my seat. I traveled alone. I was given an aisle seat - a pleasant couple sat next to me. There were children on this flight and 2 service dogs. I wasn't bothered by either of them - all in all a very pleasant flight. You can take food on the plane and drink (drinks purchased or water bottles filled after security). The plane from Denver to Detroit was a little late leaving Denver (due to snowy conditions and the need for de-icing.) However we arrived in Detroit very near to our scheduled time. This was a Red-eye type flight. That plane was a little dirty but not bad (crumbs on the seat and some smashed spots on the carpet - most likely from children). Staff were pleasant and they didn't make a sales pitch for their Credit Card during this flight. They did ask a couple times if we needed anything (to buy) and walked the craft a couple times for trash. This flight was less than 1/2 full so they didn't have as many people to service. I notice they sat most of the flight in the last row reading and talking. Which didn't bother me - it was simply an easy flight for them. I did not witness anyone unhappy with the staff nor did I see anyone being questioned about their bags. There were a couple children on this flight which did not bother me. I would definitely suggest this airline. However before booking read their regulations/rules and cost of each service they provide Do your research and see if it would be cost effective for you. It was for me I flew for $106.00 (including the yearly $9 club fee). That fee paid for itself in this one flight.","","","","","9.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Stone Nancy","United States","2014-11-17","I was super disappointed with my flying experience with Spirit. I didn't read the fine print on the cost of luggage and seats. I guess that is my fault but pretty sneaky on Spirit’s part. Those are costs that you should really make sure your customers can read. The cost of the flight attracted me $336 round trip not bad! Then it was another $60 for my luggage and another $40 for my seat. You can imagine my surprise when I sat down in my $20 seat that was truly the most uncomfortable seat I have ever sat on in an airplane. When the flight attendants came around with beverages and snacks to purchase they even charge for water.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Azhar Abdul Wahab","Malaysia","2014-02-20","Flight UL0315 KUL-CMB 7th Jan 2014 and UL0263 CMB-DMM same date. Return flights on 28th Jan 2014 on UL 0264 and UL0314. Relatively good airline but not punctual. Horrible IFE and slightly lazy crew. Website also needs upgrading. Only redemption is the price far cheaper than other airlines which could be the reason for the popularity.","","","Economy","","6.0","3.0","2.0","3.0","1.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","McDonald Kenneth","United Kingdom","2014-02-18","Flew A330 from Bangkok to London. 2 flights same type of plane. One of the cheapest choices. First off the Pro's: The service is excellent and the staff friendly and helpful. It felt like any request could be met and I saw myself and other passengers receive such. The food was good but not as good as I hoped. Don't sit in the middle of the plane as your choice from the menu will have run out. Cons: Plane seemed clean but a little old and the seat was uncomfortable. There are boxes underneath the window seats and some inner seats so stretching your legs was impossible. The entertainment system is awful for today's age presenting around a small choice 5 Hollywood movies plus some foreign ones and TV but you cannot pause them or restart. So choose one film at the start and that's it. 2 of the screens I looked at didn't work and a 3rd had bad audio. On a whole It was not as enjoyable a flight as it should have been but there is potential. For the money I guess it was ok.","","","Economy","","5.0","2.0","5.0","3.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Paul Berlin","United States","2014-11-17","We just returned from a round trip flight on Spirit from San Diego to Cabo San Lucas. Cost of the flight approx $255 the next least expensive was $380. A great saving. You need to know their rules as they are a little different in order to save money. Do everything ahead online print boarding pass pay for checked luggage accept random seat assignment. It was a new plane attendants young and could not have been more accommodating none of the grouchy attendants that have been in the unfriendly skies for over 30 years. Left on time and arrived on time. Sure the seats are cramped as they do not recline I'm OK with that as I do not have the person in front of me leaning back and putting the tray in my face. Both times our one suitcase was waiting for us when we got to the baggage area. Would we fly with them again yes.","","","","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lynn Ford","United States","2014-11-17","I will not be flying Spirit Airlines again! I would rather drive the 2 hours it takes to get to Charleston SC so I can fly Southwest Airlines. We had 4 legs to our trip and had no problems until we got to the last leg of our trip. The staff were rude and obnoxious! We were told we had to check the bag that we'd been carrying with us the entire time! The cheap seats are no match for quality customer service!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Browne","United Kingdom","2014-02-17","Flew from Paris to Colombo and return. Plane was a bit shabby on the way out but everything worked and the seat was comfortable. Food and drink were very good and service was excellent. IFE was awful Paris to Colombo although on the return journey the list of films had changed and the programmes available were much better. The headphones provided are truly awful. No amenity packs provided on Colombo to Paris as the airline had run out of stocks. For the price paid a very good product and well worth the money.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Daniyal Siddiqui","Pakistan","2014-02-10","Karachi to Colombo the A320 KHI-CMB was brand new. Spectacular plane great service and excellent staff. The flight from CMB-Kuala Lumpur was not very good. It was an A340 and the seats were very uncomfortable the staff were good but that's just about the only thing that was good. The food was fair. The staff did offer coffee tea and drinks throughout the flight. The Entertainment was fair.","","","Premium Economy","","6.0","2.0","5.0","4.0","2.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Allison Shanholtzer","United States","2014-11-12","Spirit's ""cheap"" flights are deceiving. If you compare the base cost to other airlines it will most likely be cheaper. However Spirit is amazing at finding every single possible way they can get even one more dollar from you. You can't even get water on the plane without pulling out your credit card. 1 carry on bag is $50. You can't select any seat to ensure you stay with your party without paying at least $10. The seats are small and uncomfortable and don't even recline. Customer service is not a priority for Spirit Airlines. The employees I came across at BWI and LAX as well as on the phone were not friendly. Reps were clearly there only for a paycheck which seems to line up with Spirits over all mentality. The only reason I am giving Spirit more than one star in overall trip satisfaction is because both flights were on-time. All economy airlines were not created equally. Thanks for the reminder Spirit. I will forever pay a few more dollars on the base rate and remember that the included courtesy reclining seats water/soda are more than worth it.","","","","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Keenan Holmes","United States","2014-11-06","I needed an emergency flight from NYC to CHI on 10-28-14 returning on 11-2-14. I was able to book my flight for a pretty good price but boy was I in for a trip. Going there was good until I was told I would need to pay for my carry on bag which would have been $50.00. I went to the rep at the airport gate she looked at my bag and said it was fine. Everything on flight I had to pay for (snacks beverage no entertainment). None the less it was a night flight so I just went to sleep. Now on the return flight is where it went all downhill. I arrived at the airport an hour and a half before the flight 30 minutes before takeoff they announce it is cancelled due to crew and they had no other flights to put me on. Their only offer was to reschedule my flight for the next flight out at 6am or get a refund. I asked for the refund so that I could book a flight on Jetblue. I will never recommend Spirit nor subject myself to their services again.","","","","","4.0","1.0","4.0","1.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cheryl Sternemann","United States","2014-11-06","Once is definitely enough to experience a lousy flight with Spirit. Supposedly offers low airfares to ""nickel and dime"" a customer to the point that the extra ""hidden"" costs equate the original cost of the ticket? For what should have cost $125.00 for a round trip flight from San Diego to Las Vegas ended up costing me over $200.00. For less than that I could have flown at least a couple other carriers with a reclining seat with legroom free wifi or video service (regardless if I used it or not) free water or soft drinks and a snack (again regardless if used or not)! For anyone over 5' 3"" tall I strongly advise you go with any other carrier.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Paul Kingsley","Saudi Arabia","2014-02-10","I have been travelling with Sri Lankan Airlines since 1987 from Dharan to Colombo. I travel twice a year and always prefer to travel with Sri Lankan Airline. Last time I travelled to Colombo from Dammam on 16th January 2014 and return to Dammam on 6th February. On 6th flight to Dammam was a new experience. Cabin crew were friendly smiling and lot of energy. Even checking counter staff were very polite and helpful. Keep up good work Sri Lankan Airlines.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Arturas","Netherlands","2014-02-04","BKK-CMB in economy class. Old plane seats are ok for 3-4 hours flight but would be dreadful to it in for a long haul flight. Food looked very bad I did not touch it. Cabin crew were friendly. The only reason to choose this company is that they have flights in normal hours somehow most of the airlines flying during night to Colombo.","","","Economy","","3.0","3.0","4.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Barbara Hafer","United States","2014-11-03","I booked my trip then read the airline reviews and I was quite concerned. But I figured I was only flying from Baltimore to Myrtle Beach so how bad could it be for the cost - the cost of round trip for both my husband and myself including baggage was about $700 less than any other airline flying out of Baltimore how can you not take advantage of it. First the website clearly states about any additional baggage fees and carry on fees so people that were complaining about that just plainly did not read! I packed one checked bag for my husband and myself paid for it in advance and made sure it was under 40 pounds. For our personal baggage I had a large pocket book and he had his c-pap machine. I printed my boarding pass the day before our trip and let them assign our seat at no extra cost! We were assigned seats together! Arrived at the airport and was able to go right through to Fast Bag Drop since I paid for my checked bag in advance when purchasing our tickets. The person that checked us in couldn't have been any nicer! We ate breakfast at the airport then proceeded to wait for boarding which boarded on time and we took off about 6 minutes earlier since everyone was on board. Next our crew was excellent they provided some entertaining comments which I thought were quite refreshing. One hour later we were in Myrtle Beach. The morning we came home there was fog and our plane left about 1/2 hour later but still everyone was pleasant. The crew on the return flight wasn't as jovial as the flight down but no complaints. I would fly this airline again to Myrtle Beach and if taking a longer flight I would compare prices and make my judgement at that time. I think people just need to read. It's not like it's in fine print it plainly states their rules which I read thoroughly before booking. Thanks Spirit for making my first trip on your airline enjoyable!","","","Economy","","10.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mayhue Ike","Canada","2014-11-03","Latrobe to Myrtle Beach September 15 and returned a week later. The outbound flight left early and arrived 30 minutes early. The return flight left on time and arrived on time. Service at check-in was friendly and helpful. Service on the aircraft was great too. The aircraft was clean and looked fairly new. There were no unexpected surprises and I was amazed that there was so much space available in the overheads once the doors were locked. All in all a great time. I have a permanent Gold card on American and have been a gold flier on both United and Air Canada. Spirit is a great airline as long as you read and understand their website.","","","","","10.0","4.0","5.0","1.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Haines","United Kingdom","2014-01-30","Travelled in January 2014 from London to Colombo and return. Delayed flight by 1 hour 40 minutes outbound but departed on time on return. All staff on both flights were friendly and helpful. The choice of food was fine - 3 choices of main course and the use of real metal cutlery. Drinks were plentiful and when I asked for a glass of wine and a rum and coke I was served both without complaint or any negative indicators. Not all the seats were of uniform colour some were green and others brown but that is a covering the seats my wife and I sat on were comfortable and plenty of leg room. Sufficient entertainment to keep me entertained though not as recent in the line of films than other carriers. This was my first experience of SriLankan Airlines and having read the reviews prior to flying I was a little sceptical but I was pleasantly surprised and will use SriLankan again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","V Felix","United Arab Emirates","2014-01-28","Dubai to Colombo (UL226) on 19 December 2013 and Colombo to Bangkok (UL882) on 20 December. I returned to Colombo (UL887) on 31 December and on to Dubai (UL225) on 1 January 2014. I had 4 flights with them last month two of which were delayed. The airplane toilets were very dirty right from take-off. The food also unpalatable. The staff begin with big smiles but these disappear very fast especially if you voice a comment or question they don't like. They are highly unprofessional and very quick to display irritation with passengers. The entertainment service malfunctioned so much it is better to forget about it. Even when it worked in 3 of my 4 flights my TV or earphones didn't work. Very cramped seats flimsy blankets which the staff takes back 40 minutes before landing in an aggressive way on all my flights. The tickets were cheaper than other airlines but next time I will pay more to use a different airline. I frequently use budget airlines so am used to lower quality but Sri Lanka Airlines hit new lows for me.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Ashley","United States","2014-11-03","Flew into Fort Lauderdale from Boston - went to check in and was shocked at being charged $50 for carry-on baggage. Last minute aircraft change and numerous people were complaining about how dirty the plane was trash was on the floor and stuffed into the seat pockets. No leg room with my knees crammed against the back of the seat and the person in front of complaining because I wouldn't let them recline their seat. On the return flight we spent over 2 hours online trying to print boarding passes with 2 other couples and none of could get past the log in. We called Customer Service were no help.","","","","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Brad Martinez","United States","2014-10-31","First time flying on Spirit Family of four saved about $800. Flying round trip MSP to LAX (non-stop) the flight there left on time and landed a little early yes seats are a little closer than most airlines but again 3.5 hour flight saving $800 not much of an issue for all 4 of us on the flight back we sat in the Big front seats which are excellent. Yes they charge for everything - Drinks snacks carry-on bags its posted all over their website and they are very upfront about all of the fees. We will definitely fly Spirit again.","","","","","10.0","3.0","4.0","3.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Kariyawasam","United Kingdom","2014-01-23","CMB-Rome. Silk route check-in a delight and fast track to the Serendib Lounge. Busy but nice views of apron and excess of food and beverages with waiters in white jackets. Boarding a bit chaotic but as usual a warm and smiling greeting onto aircraft by cabin crew. Addressed by name and welcomed on-board again by crew at my seat. Quality amenity kit with extensive menu placed next to me with my melon juice. Superb personal service everything anticipated by crew and better than first class on many high tier airlines. Night flight so I did not bother with IFE but I think this needs improvement. Breakfast was 5 course luxury again served with style and charm by crew who I feel sell this airline. Flights on time. I am sold as booking next flight to CMB in J class. It is an outstanding product for the price paid.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","B Bamkin","Australia","2014-01-16","You'll see earlier a post from me from SIN to CDG via CMB. My return flight from Paris to CMB was quite different. We had an old seat A330 (creole recliner style) which disappointed me. The seats are pretty bad but for the price one cannot complain and its pot luck whether you get the new or old version at this stage. The IFE is continuous loop so bring an iPad full of stuff to watch as the UL offering is terrible (and I'm being polite). However the food and service from CDG was markedly different. The cabin crew were on the ball and were polite prompt helpful and caring. The food quality was excellent even though I ate very little due to the timing (desert was a let down as the advertised offering and what came were strangely different). My partner and a friend all ate more and enjoyed theirs as well as the flowing wines including Australian quality wines. Now if only the product and service was consistent UL J class would be a force to reckon with. But then again the price would skyrocket I'm sure. We'll be doing this again later this year so clearly we're sold.","","","Business Class","","6.0","1.0","5.0","4.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Steve Russell","Australia","2014-01-14","Dec 2013 flight between Bangkok and Hambantota was cancelled with only 3 days notice from Sri Lankan Airlines. All future flights between these cities also cancelled. No explanation given. My family were re-booked onto a flight between Bangkok and Colombo 15 hours after the intended departure time requiring an overnight stay in Colombo and then a 5.5 hour car drive the following morning to get my family to our Pre-booked accommodation in the South East of Sri Lanka near Yala. We had 3 other flights pre-booked with Sri Lankan Airlines as part of our holiday (which was partly ruined by our forced itinerary changes). In summary our flight experience was as follows: Food and beverage seemed slightly better than many other airlines we've travelled with. Flight attendants were friendly courteous and professional. In-flight entertainment may as well have been non-existent. I don't recall it being that bad 30 years ago. The age of the plane it's seats screens and entertainment consoles must be approximately 30 years old. Flight times were consistently changed by 10-20 minutes (early and late) without any notification. The staff at airports were grossly under-staffed and consequently appeared irritable cranky and unprofessional. We will never fly with them again.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dodds Hannah","United States","2014-10-31","Worst flying experience ever. Not only is it cramped and extremely uncomfortable for longer periods of time but their staff/flight attendants seem miserable and rude. Spirit is awful if you are a planner and don't want to be delayed or on time. I am thoroughly disappointed in my experiences and I will never purchase another ""cheap airline"" ticket. The $50 you save is not worth it.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Laurie Price","United States","2014-10-31","We flew out of Portland (an hour and a half late) got to Chicago late and since we were late we missed our connecting flight home to Houston. When we were trying to figure out our next flight the lady told us we could go to Atlanta and then Houston or wait at Chicago for about 7 hours and go to Houston later. So we chose to be active so we went to Atlanta then Houston. Well the lady didn't tell us that we had to recheck our bags (we should have known to ask but that's their job to make sure). So we get to Houston and guess what we have no luggage or car seat for my 6 month old baby. So thank you Spirit for the most stressful 24 hours. I am now sitting in the baggage pick up at midnight waiting for my things when I should be home sleeping.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Nalliah","Thailand","2014-01-14","Recently had return flights BKK-CMB. Our flights were at civilised hours in the morning and afternoon. 2 weeks before departure I had an email to say that the flights had been changed - to late in the evening and the early hours of the morning - very inconvenient for us. Flight to CMB was on time the plane was a bit old and the in- flight entertainment units were very dated and did not work properly. The food was poor. Return flight to BKK was a poor experience and Bandaranaike airport was dreadful. Arrived 3 hours before our flight at 1.30am. The airport was packed and chaotic. There was no system at the few and inefficient check in desks open and passengers were very confused. No staff to help or guide people. We queued for 2 hours and checked in with 15 minutes to go before our flight left. No fast track system for people in a hurry and minimal information the very few announcements were too quiet and unintelligible. We managed to get on the plane but it was then delayed for over an hour. It was the middle of the night and people were trying to sleep but as soon as we were airborne the air hostesses went around waking people up to give them a drink and meal. The lights were not dimmed for sleeping. It was a very stressful and tiring experience. We will not fly with this airline again.","","","Economy","","2.0","3.0","3.0","3.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Sam","Singapore","2014-01-13","Flew after several years from SIN-CMB return. A320 aircraft small but the cabin crew was good and attentive to passengers. This was a change from the last time I flew where the crew was very unprofessional and lazy. Food was ok and entertainment was generally fine.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Wilson","United States","2014-10-31","Flew with spirit for the first time for our honeymoon to Costa Rica - we knew we had a lay over in Ft. Lauderdale (12 hours) with a connecting flight but we did not mind getting a hotel there - unfortunately our flight was delayed we missed our reservations for dinner and made it to our hotel by midnight to sleep for 5 hours before we had to make our connecting flight. That flight was also delayed - reason unknown - they offered drinks but were out of most everything. The only thing for purchase was ramon noodles and coffee a strange combo at 7 am. The seats are so small and close together you can't move - the plane inside was filthy all over. On the way back once again our flight was delayed (mechanical reasons) by several hours. When we arrived back to Florida we had already missed our connecting flight - I will say that they took care of us in that instance and since it was their fault we missed our flight they put us up in a Holiday Inn paid for food and transport and had us out on a flight the next day. That flight was also late - and once again they were out of most refreshments. Maybe I would fly again if I was desperate but probably not.","","","","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robles Debbie","United States","2014-10-31","We used Spirit Airlines on Oct.15th. We were going to Orlando from DFW. It was our first time on a plane ever. The prices were cheap so we went with it. Didn't read reviews till after. After reading reviews we were very worried that our experience would be very horrible. Not the case at all! Everything from the service to the checking in was so easy. The plane was clean and the flight attendants were very helpful and attentive. Would definitely fly Spirit again! Great prices and great service!","","","","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Mark Thomas","Australia","2014-01-10","Flew with my family SIN-CMB 2 day stopover then CMB-LHR just before Christmas and then FCO-CMB-SIN in January on the way home. All in business and A320 to/from SIN A330 to LHR and A340 from FCO. Boarding on all flights orderly interestingly business was boarded last to avoid economy crush but economy boarding appeared to be very smooth. Silk Route service at CMB was great like first class on other airlines dedicated check in entrance all paperwork sorted out while waiting in a lounge then escorted through customs. Small service company lounge in SIN nice enough lounge in CMB but no Singapore Airlines or Qatar equivalent though food offering was good and nice view over the airport. All flights left on time except FCO which was 30-40 minutes late due to customs debacle but time made up en route. Large short haul business class seats in grey leather on the short (3.5 hours) SIN flights. Very nice catering tray based with 4 main choices. Functional on demand entertainment system with some good movies. Long haul flights both featured full flat beds in attractive terracotta colour leather fine seats and good for sleeping. Two pillows and nice wool blanket supplied along with small but very nice Bulgari amenities bag. A330 entertainment system was loop based some ok movies but mainly slept on this sector. A340 entertainment system was much more modern on demand system with good movie choice. Maybe they have not finished upgrading the A330 fleet with new entertainment systems. Catering on long haul flights out of Colombo and Rome was outstanding full table cloth and china metal cutlery quality glassware. Served with pre meal drink and cashews appetisers mains cheese and fruit dessert coffee/tea/liqueurs etc. 4 main choices restaurant quality food comparable to first on some other airlines I have travelled on. Wines were pleasant enough but not of the same standard as the cuisine but fine nevertheless. I don't think I have ever flown on an airline with so many hot towels being offered! Overall cabin service was amongst the best I have encountered very professional but also very friendly and personal. The crew had a wide age range and were all charming and a credit to the airline. Pilot announcements were clear and informative. All aircraft cabins were clean and we'll maintained and fare prices were incredibly competitive. My first impression of flying on Sri Lankan was very good indeed.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Hebestreit Carsten","Germany","2014-01-09","My email to the airline regarding a seat request was never answered my special meal request was not taken into account. Flight BKK to FRA via CMB was a disaster: have never seen such an old and run down aircraft (A330 dating from the early 90's) dirty seats torn seat covers non working entertainment facilities dirty screens and windows overhead lockers opened at take off. Cabin crew not trained extremely unfriendly and unmotivated. Food was cold and inedible only water available during night. Never again will I will with this airline.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joanne Maury","United States","2014-10-28","Myrtle Beach to Chicago round-trip. 10/15 return: 10/19. My flight was cheap left on time arrived early terminal staff and air crew were pleasant and courteous and the cost was half of other air carriers. I don't need a BFF or ego stroking just get me where I want to go! I will fly Spirit again!","","","","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Easley","United States","2014-10-28","Spirit exceeded my expectations! Before buying a round-trip ticket I read many reviews from various websites which all complained about additional costs customer service cramped seats and delays. So I was really expecting the worst. Well I must say I enjoyed Spirit. People need to do their research first before flying them. I flew from O'Hare to Vegas round-trip for $166. I did the bare fare I just backpacked 3 pairs of clothing toiletries ipad and few personal items so I would incur $0 in baggage fees. I printed out my boarding pass ahead of time to incur $0 of fees so just got to the airport and went straight to the gate. I did notice the Spirit check in line was seriously backed up when I got to O'Hare but flying them I would never bring checked in luggage considering the fees are high. Any snacks I brought in my backpack. So I never really encountered any service people besides the flight attendants on the flight. Both flights were on time not delayed and we arrived in Vegas 40 minutes ahead of time. Both flights were smooth and the attendants were fine. The seating to me was like any other normal US airline. The space may be cramped a small bit but the seats were like a fa ke leather and comfortable enough. So Spirit far exceeded my expectations after reading all the bad reviews. Spirit is best if you are going to take a 2-4 day trip do the bare fare by only needing to pack everything in a small carryon or backpack for free. Print out your boarding passes at home for free. I would not be flying Spirit if you're checking in several bags connecting flights etc. I can see where the complaints would come in then. I will be definitely be using them from now on to go to Vegas and future non-stop destinations.","","","","","8.0","3.0","4.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Mckeown","Canada","2014-10-28","Spirit offers very low fares and all you need to do is understand what you are getting for that very low fair nothing but the flight. When I pay $110.00 for a return flight across the country (Detroit to Fort Lauderdale) I am willing to pay extra if required but some planning ahead means you can avoid most fees. Our plane was new I upgraded to an exit row seat for $25.00 more we left on time and my luggage arrived what more do you expect for such a low cost? Better then some other airlines I have used. For the people who complain about paying for a carry on or no free drink plan ahead and purchase your luggage online when booking for a reduced rate factor in the cost when comparing flights or fly with someone else. The entire Spirit business model is you pay for everything you have no one to blame but yourself if you didn't realize this until you got on the plane. I am happy to pay $110.00 and go without a free can of pop and not use the overhead bin!","","","","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Darren Chertkow","South Africa","2014-01-08","We upgraded to J class from Y class for a flight from Shanghai to Bangkok a stopover point between Shanghai and Colombo. At the time of the upgrade the call centre informed me that the plane was a new updated A340. After the upgrade was complete and the seat plan made available for J class it became evident that it was in fact an old A340 with bucket seats rather than lie flats. Check-in took 45 minutes in the J Class counter with 2 people in front of us. and an empty business class. The Lounge at Shanghai Terminal 2 was mediocre and the lounge staff incompetent not knowing where the flight was boarding or when we should be boarding. They actually made us almost miss our flight by taking us for an unnecessary drive along the tarmac. We eventually got back to the terminal building and found our way to the plane after running away from lounge staff. The flight itself was ok. The plane was old with uncomfortable seats. Once the person in front put his seat back you were completely restricted and could not extend your seat fully. The seats were not great. The staff were very good and friendly and so was the food. All in all they did make up for the sub-standard equipment. The IFE was almost non existent. The airline has a long way to go.","","","Business Class","","5.0","2.0","5.0","4.0","2.0","","","3.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Erich Zimmermann","Germany","2014-01-06","Flight back from Colombo to Frankfurt 5th January 2014 we arrived at the airport 3 hours before departure. Check-in at all counters was very slow We waited more than 1 hour and when it was out turn we were told the flight was over booked and there were no seats for us! We got the information about 1 hour before departure. On our flight to Frankfurt there were 8 people on standby and the flight to London and to Sydney was over booked. We finally got a plane at 2 am to London and arrived in Frankfurt the late afternoon instead of 5 am.","","","Economy","","","3.0","3.0","3.0","2.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Law","United States","2014-10-28","I did my research ahead of time prepared my personal item a few days ahead of time (for a 3 day trip) and was ready to experience the worst. I flew from Dallas to LAX and back. The flights left on time I felt safe in the air getting on and off the plane was no problem staff was nice pilots were nice I was able to get food and drinks at the airport itself. The seats were small but I'm short and I had my movies to keep entertained. I hope this wasn't a fluke because I wouldn't mind starting to use Spirit for my shorter trips where I would rather use more of my money on the trip itself.","","","","","8.0","3.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Miguel","Canada","2014-10-28","I do not understand what the negative reviews are all about. If you paid half the price the normal air ticket would cost then stop complaining. The add-on fees are clearly written in the conditions if you do not take the time to read them then it is your problem. One thing you can save money is to travel light bring only a backpack there would be no additional charge. If the flight is canceled due to weather conditions it is not because of the company. Okay Spirit airlines flights are late but other companies flights can be also late. If you pay less then you get what you paid for - you should have a higher tolerance level or else travel with Spirit is not for you. I traveled with Spirit to Costa Rica last year in May from New York the round ticket cost me $367 - the flight was about 2 hours late (did not mind) but the plane was new and clean staff smiley and didn't get any unpleasant surprises. 10/10!","","","","","10.0","3.0","3.0","1.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Nener","Thailand","2014-01-06","BKK - CMB. Terrible experience before even checking in. They cancelled our flight two weeks before departure without even offering an apology just a terse email. Had to ring customer service to get new e-tickets. They moved us onto a later flight and then when we got to the airport they told us they had over booked the flight and we would have to come back tomorrow. No discussions or compensation offered. After much complaining they finally admitted that there were a few seats left and let us check-in. Planes are old. Seats uncomfortable and my partners in-flight entertainment system didn't even work. Avoid.","","","Economy","","3.0","2.0","2.0","3.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","T Chigaros","United States","2014-01-02","CMB-MLE Business. Had bought two coach tickets and bid for a Business upgrade which was confirmed several days prior to departure. The CMB SriLankan Lounge is newly refurbished and had an amazing buffet. The older A340-300 had about 35 paxs and 6 of us in Business. The cabin is a little dated but clean. A nice breakfast menu was handed out for this 1.5 hour flight to Male. Food was good not exceptional. No inflight entertainment was available. Colombo is a great stopping point to spend a few nights before heading to Male. Arriving in the late morning allows for day arrival connections to the islands. Look forward to SriLankan becoming a member of OneWorld.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Ahmed Alzuhairi","United Arab Emirates","2014-01-02","DXB-CMB-BKK KUL-CMB-BKK. A real variety with the seats and IFE but consistent in excellent service and food. DXB-CMB on A320. AVOD but seats not comfortable. CMB-BKK on an A330 with AVOD and pod like sleeper seats. KUL-CMB on a A340 with cradle seats and no AVOD. CMB-DXB on an A330 new flat seats (more flat than other A330) but no AVOD. Online check in didn't work so took 15-20mins checking in each time. Only given Bvlgari amenity bag on DXB- CMB. Would fly again but plan for A330.","","","Business Class","","10.0","4.0","5.0","5.0","2.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Greg","United States","2014-10-28","Spirit is by far the most unreliable airline I have flown. Aside from the 2 plus hour delays aside from the cheap seats with super thin backrests/the cramped space aside from charging for any bag bigger than a size of a purse it's been a cost effective experience - one in which I'll pay not to ever fly again.","","","","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Christine Krause","United States","2014-10-28","We flew Chicago to Myrtle Beach and back just last week. All our flights left early and arrived early. Staff at the counters and on flights where courteous polite and fun! We had plenty of leg and seat room more than on some other commercial flights I've flown in the past year (my boyfriend is 5'10"" and 220 lbs I am 5'7"" and 175 lbs). I was nervous reading all the reviews but will NOT hesitate to fly Spirit again. I am looking for flights for my daughter as I type. I did not purchase any food or beverages I brought a snack for both of us. The only downside is the 3.5 hour drive to Chicago. I wish Spirit was closer to Appleton WI and we would take more long weekend trips. Spirit and Allegiant Airlines offer a wonderful service great customer care at super rates.","","","","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","B Bamkin","Australia","2013-12-23","Had an excellent Business class return flight COK-CMB-MCT on 29 November 2013. COK-CMB sector with a new A320 with Flew A320 SIN-CMB followed by an A330 CMB-CDG in business. A320 seats mildly comfy but the A330 seats are excellent (being ex Emirates). IFE is limited on UL but adequate enough. Amenity packs are basic but I never get excited by them so were OK by me. Food looks good on paper but average in reality. Drinks are OK. Service is very patchy the FA's try but this is an airline from the third world and service reflects this. NB: no noise cancelling headsets (or sleeper suits/pyjamas) so if this is important to you bring your own. If space on a budget is what you want I think Sri Lankan will please. If you want to be blown away by service and luxury pay the extra and fly with a legacy or middle eastern carrier.","","","Business Class","","8.0","5.0","3.0","2.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Thomas Behle","Australia","2013-12-23","I flew from Singapore via Colombo to Frankfurt in Business Class - this was my first B-Class flight - the flight was excellent service and food exceptional and top value for money. I shall be back!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Larson","United States","2014-10-28","I was very wary about using Spirit Airlines after reading all of the bad reviews. I was pleasantly surprised by what I experienced. First off read the whole website about fees or you will be upset and pay more. If you bring a purse and laptop they will charge you for the laptop unless you can fit it in your purse. Watch the videos about packing so you have no surprises. I left last Wed out of Minneapolis to Detroit. I printed by own boarding passes so I was not charged. Counter ladies very friendly. I went to my gate again counter ladies very friendly. The people that were upset and mad were due to them not reading the website and understanding all the fees. If you do not read the website and all the fees you will pay extra at the gate to bring your bag on. Pilots flight attendants very friendly. I chose not to pay for a seat it was only an hour flight. So I was given a middle - again only an hour flight. If I was flying to Los Angeles from MPLS I may have chosen the bigger seats and paid the additional money. Plane was new and very clean. Seats are narrow. If you are a bigger person pay for the bigger seat. Very small tables. I noticed most did not buy refreshments they are pricey. My flights were on time and I encountered no issues. I would fly Spirit again. I cannot re-iterate enough make sure you read the whole website understand the fees and you will be just fine. Great fares!","","","","","10.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Walker","United States","2014-10-28","We are currently onboard Spirit Flight 710 that landed at LaGuardia airport on time on Sunday October 19. Upon arrival the pilot announced that another aircraft was loading passengers at our gate and we would be at the gate within 15 minutes. It is now over an hour later and we are still not at our gate no further announcements. The pilot has announced that the FAA is completing the log book and the flight attendants should provide us complimentary snacks and drinks. Only one gate for this flight and no plan B is on of their continued problem and the lack of customer service is another major issues. Any consideration for sending a bus and have us deplane? The plane is freezing cold! We were doing fine until we finally landed and after not flying Spirit for a while owing to the poor and consistently horrific customer service my return has been met with another horror ending. Spirit do us a favour and do not expand until you improve your existing services.","","","","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","V Ng","United States","2014-10-28","Took a flight from Phoenix to Lima Peru for $650 (beating the $1300 on United - the next best option). Took every precaution and planned ahead (pre-paid carry on printed tickets at home brought my own snacks etc). Didn't pay extra for assigned seating and still ended up sitting next to my travel partner. Had 2 layovers - one in Dallas and one in Ft. Lauderdale neither one was delayed nor got cancelled. Maybe I just got beginner's luck and had no issues with my flights and didn't have to deal with their customer service? Seat comfort (or lack of) will be my biggest complaint - domestic flights are extra firm and do not recline but the international flight to Peru and back was like any other economy seating you'd find on regular planes that have more cushion and do recline. After my flight experience to Peru I opted to pay for a window seat on the return flight so I can be slightly more ""comfy"". I do recommend this airline for short trips - I probably won't make another 10+ hour trip because seats are just too uncomfortable. Do your research and read the small print on the Spirit website. The website clearly states exactly what you will need to purchase ahead of time and what you will get charged if you don't. I've flown other budget airlines like JetStar and Tigerair in Asia and they pretty much operate the same way - they don't charge you what you don't use that's why tickets are so cheap!","","","","","7.0","1.0","3.0","1.0","1.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Saranghadharan Damodaran","India","2013-12-02","Had an excellent Business class return flight COK-CMB-MCT on 29 November 2013. COK-CMB sector with a new A320 with IFE and CMB-MCT an old A320 which has no IFE but provided an IPad. Seats not fully reclining but very comfortable. Crew very polite attentive and pleasing and full of energy to serve the passengers with their warm welcome. Choice of tasty food and quality beverages but no amenity kit provided on the CMB-MCT night flight. Cabin and Toilet very clean and tidy. On time performance. Announcement from the Cockpit were clear and audible. COK Business Lounge (Earth Lounge) very average but at CMB the Serendib Lounge is well maintained food is adequately stocked but good selection of beverages. Lounge toilets are spotlessly clean and well maintained at CMB. Only one charging point for laptop Wifi connection. Other internet available are either very slow or cannot access. Apart from minor points overall an excellent experience with SriLankan airlines and will fly again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Leon Vas","United Kingdom","2013-11-29","LHR-CMB. Planes are dated worn and seats could be more comfortable. reasonable selection of films on the inflight entertainment screens were viewable but the image quality not great.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","John Sims","United Kingdom","2013-11-25","Excellent service at business class desk in Colombo lounge too busy. But ok. On board excellent service better than many 1st class services. Excellent food and attention to service the inflight entertainment was poor but it is on British Airways. The wash bag was excellent but on arrival at London nobody knew about the car service which was booked. Excellent flat beds on board.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Waxweiler","United States","2014-10-28","May have saved a few dollars in airfare but paid more in the long run. Leaving Chicago flight delayed 2 hours. When asked why no response could be given actually got a shoulder shrug. Arrived in Las Vegas 3 hours late still do not know why. Leaving Vegas on Monday check flight status before leaving for hotel ""on time"". Flight supposed to leave at 8:29 am at 7:45 post that the arriving flight just leaving from Dallas. You mean to tell me they did not know our flight was delayed when the arriving flight had not even left the airport? Would it kill to keep flight information updated and accurate? Most airlines send out update texts which requires only an automated system. Spirit cannot be bothered with little things like Customer Service. I guess our time is worth nothing. When all said and done baggage fees seat assignment fees $2 for water and five extra hours in the airport means bye-bye.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Stevens","United States","2014-10-28","Oct 3 2014 flight #189 Houston to Las Vegas. Oct 7 2014 flight #398 Las Vegas to Houston. Bad customer service! Flight delayed 4 hours and notification to passengers was not timely. Nickel and dime is true. My seat ridiculously tight and should come with a warning seriously. Next time I will just pay a bit more fly a real airline and be semi-miserable. Also no internet or TV or music etc.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Burdette","United States","2014-10-28","I flew from DFW to Tampa Oct 18 2014 and return flight Oct 22 2014. First leg of flight was delayed 8 hours. I was scheduled to arrive 6.30 pm and arrived at 2.30 am. I was not given a voucher for cab food or any viable alternative travel options. I was visiting a friend who was recovering from major surgery and could not ask anybody in her family to pick me up at that time of night/morning so I paid for a $40 cab ride. The flight back to DFW was packed and I was in a row with a man who had to have been well over 400 pounds possibly closer to 500 pounds. A girl and I shared one seat while the large man had two seats. I was terribly disappointed with Spirit Airlines. Although your flight attendants are wonderful they can't make up for these ridiculous fails on your scheduling and overbooking. I would have paid an extra $500 to get to my destination on time and to actually get a full seat on my flight.","","","","","1.0","1.0","4.0","3.0","5.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Chris Steiner","United Kingdom","2013-11-19","Outward trip Heathrow to Colombo. IFE is fairly new to me so impressed by choice and selection to start of film. Seating ok. Service ok too. Return trip way worse. Why on earth do they allow passengers to tilt seats back? 11 hours of cramped seating next to the window leads to wild thoughts of jumping out just to feel comfortable (for a short time). Woken by cabin lighting nine hours into trip - for a hot towel and the worst meal I've ever had on a plane. Staff seemed more intent on making their duties easier - not keeping us comfortable. At the end when descent (as always) makes my hearing go I was being asked to do something by a stewardess - turns out she wanted me to raise the cover of the window behind me. Not my job or problem. IFE mostly Asian language films but enough there to do some distracting from the awful legroom problem. On loop system. Cabin tatty. So ok out - poor return.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Kariyawasam","United Kingdom","2013-11-18","Rome to CMB. Generic lounge below par at Rome and boarding chaotic with no separate lane for premium passengers. Then things change. A very warm and gracious greeting at aircraft door and met at seat with more smiles. Jacket taken with no request and purser introduces himself with a chatty welcome to every passenger. Menu excellent and food well presented. Attentive and warm cabin crew with proactive service. Flat bed great but lacks a cover and duvet. Good amenity kit. Silver tea service the good old fashioned away. Flight on time. AVOD good but needs more film choice. Will be up there with SQ and CX if only they can improve boarding procedure give noise cancelling headphones and I think a more extensive wine list. For price paid an outstanding service and flight. Cannot wait to use again.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Stearns","United States","2014-10-28","The negative reviews almost prevented me from trying Spirit. I just completed my second round trip. The airline website and follow up email set expectations. If you read everything Spirit provides you will have a better experience because you'll know what to expect and expectations will be in alignment. If you don't like saving money fly a non low-cost airline. My personal experience was much better than expected in all categories. On one flight the captain actually made the pre-flight announcement outside the cockpit for all to see. This is a great alternative to existing airline experiences.","","","","","10.0","4.0","4.0","4.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Zegelbone","United States","2014-10-28","The prices are tempting. Just keep in mind there is a charge for everything except using the bathroom on the plane so be sure to add those charges in when figuring the actual price of your ticket. You are allowed one free ""carry-on"" as long as it will fit under the seat in front of you. For a carry-on-sized bag that is free on other airlines you pay an additional $45.00 each way so for a round-trip ticket if you fly with a carry-on add $90.00 to the fare. This is only if you pay at the ticket counter or on-line. If you wait until you get to the gate it will cost you $100.00 one way for your carry-on. You are able to check-in online 24 hours before the flight. Do it because they overbook. If you want to select a particular seat the charge is $15.00 one way. There is a charge for all refreshments including bottled water. On many planes the seats don't move. All of this I knew about before-hand. What I didn't know about was how poorly the airline treats their customers once they have the booking. The representatives of the airline either lie or intentionally ill informed. Either way it works against the customer. I was delayed from 8.30pm until midnight on my return flight. Always check on your flight before you leave for the airport. Sadly I didn't. No one was at the gate to inform people and there were no announcements. The only way we found out anything was with our smartphones. No texts from the airline either. At 10:30 PM finally there came an announcement: we were told that the flight was cancelled because of bad weather. We could either take a refund for one way or wait until the next night at 8.30pm and try again. No help looking for other flights on other airlines either. Where was the bad weather? Skies were clear. The flight originated in Houston took off and went directly to Ft. Lauderdale and by-passed my stop in New Orleans. Spirit reps didn't tell anyone about that either - found out about that piece of info through a friend who called the airline. I went to the ticket counter and was told Spirit had no other flights available until the next night. I found out about another flight on Spirit that left the next afternoon when I called the airline after I got back to my daughters house. Others were not so lucky. No hotel vouchers for that night because the airline doesn't issue vouchers for flights cancelled due to bad weather. Spirit is notorious for claiming bad weather as the excuse for flight cancellations. That night the agent on the phone did book me on the afternoon flight the next day no extra charge. But be warned - don't fly in the evening if you can help t or you can get stranded make your own phone calls and don't trust Spirit reps at the airport to help you or give you accurate information. I'm going to have to save a lot of money to ever fly this airline again. Not worth the aggravation!","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F Reitzel","United States","2014-10-20","Oct 2nd from Oakland CA to Dallas Fort-Worth TX. Flight 408 return October 5th. I read all the reviews after purchasing our tickets. However our experience with Spirit Airlines was better than I expected. Our flight was delayed but that was due to weather. There were no other problems we got what we paid for a simple airline with no extras. We were satisfied and would fly with Spirit again.","","","","","8.0","3.0","5.0","1.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Saranghadharan Damodaran","India","2013-11-18","On 14 Nov flew flight UL 205/161 MCT-CMB-TRV in Business Class. Wonderful experience compare to airlines in/around Indian sub-continent. Apart from an hour delay (unavoidable technical glitch) the A320 flight experience was superb and commendable. Wish to congratulate the Crews for their presentable personable manner in which they served the passengers (a mixture of business class passengers - I mean some are freely upgraded from Economy) but all received that warm welcome and sincere services. The FA's keep smiling and all requests are met and well attended too the food was delicious and in good quantity with plenty of softies and drinks served without hesitation. The minor lags to point out is no IFE and seat non-reclining to a half bed to keep up with modern luxury of travelling but its ok for a four hour trip. Even the toilets were kept clean and full of amenities stored and presented a personal amenity kit to Business Class passengers. To be honest it is my first experience with SriLankan Airlines and I am fully satisfied with their services.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Triplett","Australia","2013-11-10","Singapore to London business class. It was a wonderful experience. the staff were gracious helpful and very attentive. Food was amazing. The flat bed was luxury plus and I slept for several hours.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Caroline Vardy","Australia","2013-11-05","I flew Business Class from Colombo to London. I have used the airline several times in the past and have always had a pleasant flight but this exceeded my expectations of Business Class. The crew were gracious and attentive. The food was superb and beautifully presented. The comfort of the seats enabled me to sleep peacefully for a few hours something I normally can never do on a long haul flight.","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jake Shearier","United States","2014-10-20","First and last Spirit flight. Was warned by friends that the extra fees and consistently late or canceled flights wouldn't be worth the $20 savings. They were right. Delayed from MSP to LAS - 1 hr. Delayed 2.5 hours from LAS to MSP.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robbie Smith","United States","2014-10-20","Awful service delayed flights poor communication (attendant with poor mannerisms made few announcements did not know correct gate until last minute). On the first flight the attendants did not know which gate the 2nd flight would be until they landed and opened the plane door (what is this no abilities to call the airport ahead of time?). During layover I had to deplane knowing I had to board the same plane again. I misplaced my ticket during the layover and hence had to wait until the very end to reprint my ticket and board again. This entire process could have been avoided if I stayed on the same plane to begin with.","","","","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Henry Hernandez","United States","2014-10-20","Miami was my original place of departure we were run from gate 2468 about ten times until finally we left on gate 10 after 45 minutes of the playing magical gate game. The price for the baggage was excessive and overcame the rest of the pleasant flight. Don't worry there are other airline with lower service rating like American Airline and lower of poll US Airways.","","","","","4.0","5.0","1.0","3.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Clark Ian","Canada","2013-11-05","I flew from Colombo to Hong Kong with a short stop in Bangkok for one hour where we had to stay on the plane. Strangely enough for some reason they did a roll call on the plane while we were in Bangkok but I had my Bose noise cancelling ear buds in plus I was sleeping while waiting for them to get ready to go again. I didn't hear anyone calling my name and this would not be a concern regardless since I was just continuing on to Hong Kong. Because the head crew guy for the flight attendants didn't get a response from me he had my checked bag pulled off the plane and also found my bag in the overhead and pulled that also. I was then rudely poked in the shoulder to wake me up and asked if the bag they just brought back on the plane was mine and then they put it back in the overhead bin. Then the main guy came and informed me that they had to delay the flight had pulled off my luggage and then somehow realized I was on the flight - go figure - and had to put everything back. I was shocked and was being treated as if this was somehow my fault. Totally hilarious and crazy. We left half hour late and continued to Hong Kong where my checked luggage showed up. I was worried actually. Otherwise the entertainment system worked great and the plane was a pretty new one. The service was good otherwise.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Hodson","United Kingdom","2013-10-23","LHR-CMB return. Outbound flight on newer A330-200. IFE functional but no AVOD so choice rather limited. Crew friendly food good and drinks free-flowing. Toilets spotless throughout. Inbound flight on older A330-200 which was showing it's age- seats barely had any cushioning left and overhead CRT monitors flickering but otherwise well maintained. Crew more surly and absent for long periods of the flight. Again food excellent but had run out of options half way through the dinner run. IFE again rudimental but functional. Both flights on time. Overall the only direct option and a reasonable proposition for the price. Marred only by outdated IFE and inconsistent crew.","","","Economy","","6.0","3.0","3.0","5.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Taylor","United Kingdom","2013-10-22","London to Colombo return airbus 330-200. Aircraft's were a bit tired but clean and on time. Seats are hard and uncomfortable and beware the window seats with IFE underneath in boxes if you are tall. Food is average and service slow. Return flight: Inflight entertainment did not work for window seat or aisle passengers in many cases - tried to get cabin crew to fix this- eventually it was done but very late. First choice meals for second meal ran out and some did not get a meal for a long time while crew ran around trying to find something for them to eat. To be fair our particular cabin crew were very polite and helpful. Both flights full.","","","Economy","","5.0","2.0","4.0","3.0","2.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Karen Sawyer","United States","2014-10-13","We could not have been more satisfied with our trip. We left San Diego exactly on time and arrived at Dallas a bit early. The flight was smooth and service was satisfactory. People at the ticket counter were courteous and helpful. I see the other reviews and think some people need to think in advance. If a drink is important bring your own. If you want food bring your own. Learn to pack light. Bring a book to read. You can avoid the extra charges if you are smart. You can't beat the prices for Spirit tickets. Our tickets were half from the other airlines. I will definitely fly Spirit again.","","","","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jenkinson Aaron","United States","2014-10-13","Purchased airfare from Denver to Ft. Lauderdale with a connection in Chicago. After arriving at Denver airport and waiting at the gate for boarding I received an email saying the flight to Chicago was delayed an hour. No less than 15-20 minutes later I received a second email saying that the flight was actually on time and the customer service rep announced we would be boarding at 2pm. Wrong! Sat there at the gate another 20-30 minutes after 2pm and just as the plane is boarding they call the names of all the Ft Lauderdale bound passengers and tell us that we aren't going to make our connection and the next available flight is on Sunday. This was a Tuesday! As if that wasn't bad enough the service reps responses were extremely rude and amounted to ""gee sorry who cares"". Already had paid their $50 bag fee which they had originally charged me $80 for. Their employees kept telling us the issue was air traffic control in Chicago but coincidentally nearly every one of their flights from anywhere to Denver that day were late or delayed not at all just Chicago. It was blatantly obvious that they were straight up lying and that the real issue was likely a mechanical problem. Eventually got sick of arguing and had them refund everything and re-booked the next day on a real airline which cost me an extra $300.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K De Zilwa","Sri Lanka","2013-10-22","I have flown Sri Lankan many times and had little to complain about. However this flight was a nightmare. I flew from Colombo to LHR and back. The entertainment system was not working properly (No Volume). This I brought to the notice of the cabin crew member who changed my headset 3 times with no result. Then I was told that the flight was full and that if they could not get the system working it was ""hard luck"" which is not the answer I expected. I managed to get it working by gently kicking the box under the front seat which I know now is something to do with the entertainment system. I usually stay awake on my flight to London as it helps me to overcome jetlag when in London. However due to this I was always trying to sleep as the entertainment system kept malfunctioning and as a result had a lousy stay in London for the 1st 2 days. The food too was not what it was and was mediocre. However ignoring the reply I got regarding the entertainment system the service was very good. The aircraft's need to be changed as they are old and this was the case on my return flight as well. All in all I see a deterioration in the quality that was offered by Sri Lankan and gives me the indication that I need to look at other options. Another issue is the price of the tickets fluctuate greatly which is not the case with other better known airlines.","","","Economy","","3.0","2.0","4.0","3.0","1.0","","","2.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Robert Turner","United Kingdom","2013-10-20","Our flight from Heathrow to Colombo was without doubt the worst flight experience I have had. I don't sleep on long haul flights so distractions and entertainment are absolutely essential for me. It soon became apparent that there was a problem with our system in our window side seats with the entertainment system we alerted a cabin crew member who said they would reset the system no follow up communication was received and the system still did not work and after food had been served staff were not very visible and as the flight deck also operates the call button this was not an option either as it was not working. Eventually a second flight attendant was alerted and again we were told that it would be reset again nothing was done. A third member of staff was told of this and yet again nothing was said or explained to us. 9 hours had passed during this time and I was going stir crazy no sleep and not even able to read as the controls also operate the reading light. Eventually it was time for our second meal and we made one last attempt to resolve the problem and this time the staff member had the guts to admit that it was not working and would not do so for the flight and that several other people were affected as well. 11 hour flight with no entertainment whatsoever no way to read or call a flight attendant they were rarely present between meals and the only way to get there attention was hope someone else used the call button. No offer of refreshments between meals and fairly surly staff this is not acceptable treatment for human beings trapped in a metal tube for such long periods of time and should be taken very seriously by the Airline. I was praying that it would be over and have never been so relieved or eager to leave an Aircraft. In defence all of our short flights were fine and the return flight from Colombo to Heathrow was such a staggering opposite to the original that I find it hard to believe that they are the same airline unfortunately the first experience was too terrible.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","V Hadley","Australia","2013-10-18","We travelled from Singapore to Colombo and then onto London. The shorter flights were older planes but still comfortable. The long flights both ways had lie flat seats and we all slept for about 5 hours perfectly comfortable. One of the planes had on demand TV the other you had to wait for movies to start but it was fine. Where they really excelled was their food and service the food was very good and served very nicely and they also changed the choices around for my daughter. They put us up in a hotel on our return transit through Colombo so it was very easy. Much better than Qantas business class and for about a third of the price on our dates.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Caswell","United States","2014-10-13","I will never fly this airline again. The tickets are cheap but any savings are more than made up for as they proceed to nickel and dime you every chance they get. The checked bag fee is almost double what other airlines charge but it's outrageous that they charge even more for carry on bags. They also charge to print your boarding pass which I was asked to rip in half myself before boarding the plane. The seats don't recline so that they can pack more passengers on the plane - very uncomfortable. I expected to pay for food but not for drinks - including water. The plane was filthy - as I boarded I noticed crumbs all over the seats and large pieces of food all over the floor. I will never fly with this airline again. I wont go business with a company that charges me hidden fees at every opportunity.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joe Thielen","United States","2014-10-13","Do not believe their hype that they are cheap. Spirit charges for everything. You pay for your flight and find out there is an additional fee when assigning your regular seats water on the flight and expensive luggage prices which includes carry on. Once you total all the added fees you are paying more. They added more rows of seats which means you have less room than normal. First time I used them and feel ""hosed"".","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Firth","United Kingdom","2013-10-16","Flew LHR-CMB. A330-200. I was apprehensive about my trip after reading reviews on this airline. I needn't have worried. Check in at LHR was very efficient the only time I have ever been able to have a joke and laugh with the staff at check in. Boarding was slightly late but flight still left exactly on time. Being over 6"" I had an aisle seat a lot of legroom for an economy seat! Encountered turbulence over the Channel staff were very good at dealing with passengers that clearly did not understand what the Seatbelt Sign meant. Amazing food followed by a very comfortable sleep the cabin heat was turned up to make it very cosy for a night flight. IFE is very dated but you can live with it Sri Lankan are supposedly updating during next year. Landing was an hour early and baggage was ready for collection very promptly. A very pleasant experience and looking forward to the return!","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Karan Kothari","India","2013-10-15","Flew BOM-PVG and PEK-BOM with a stopover in Colombo. We were very pleased with the level of service with SriLankan. All flights were on time and the aircraft were okay. Seats were pretty comfortable. Meals were adequate although some combinations of food were a little odd. Inflight entertainment was joke with very poor sound and picture quality. The toilets on the plane were regularly cleaned and the attendants made sure that they were well stocked. Would I fly with this airline again yes especially for the price I paid. FA's were very attentive and friendly.","","","Economy","","8.0","5.0","5.0","4.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Mendanha Valentine","India","2013-10-03","Flew from Bangalore to Bangkok via Colombo and Back. On the Bangalore-Colombo-Bangalore sector food was pathetic portions very small and no drinks served. Sad considering it is an international sector too. From Colombo- Bangkok-Colombo food was good aircraft old and only wine and beer were served - no other alcohol. Flights were on time and their 30Kgs baggage allowance is a bonus. Considering I am over 6' tall I found the seats comfortable and legroom good. Not a bad airline considering I found the food better than Emirates. Only complaint I had was that the gates on the ground floor lacked air-conditioning seating capacity and was stuffy and sweaty.","","","Economy","","5.0","4.0","3.0","3.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Diana Byrne","United States","2014-10-13","I traveled to Chicago O'Hare from Orlando on Sept 24th - all went well left on time and arrived on time. A smooth flight and everyone was very courteous.","","","","","9.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Moy","United States","2014-10-13","This airline gave me what I was looking for - an inexpensive way to get me from point A to point B. Due to maintenance problems we were held up for 4 hrs but that tells me they're more concerned with their safety record than their on-time record. They gave a voucher for a meal at the terminal. The seats were fairly close together but not horribly so. The desk staff and flight attendants were friendly and efficient. Good solid flight with a worthy aircraft. I'll fly this airline again.","","","","","7.0","4.0","5.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Chiappetta","United States","2014-10-13","Orlando (MCO) 9/29/14 to Latrobe (LBE) flight 878. LBE to MCO flight 863 10/4/14. I guess I was one of the lucky ones because both my flights were on time. As far as bare fare if you can read you know the rules. Why complain? Go somewhere else. The seats are not too roomy true but they are not so uncomfortable either. They are leather. The staff were friendly and I would fly with Spirit again. As far as food there are basically only snacks you can purchase. You can get two drinks for a dollar each. So people again who complain must be really cheap.","","","","","10.0","4.0","5.0","2.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Kan Vidyan","United States","2013-10-01","Pittsburgh-Toronto-Ottawa-Frankfurt-Colombo-Heathrow-Toronto. Also included as part of our itinerary was Colombo- Trichy-Colombo. The SriLankan code share flights A340/A330 were old. The A320s used for short hauls are not that bad. The hospitality used to be very good few years back but now standards have dropped quite badly. The most annoying thing was that I pre-booked for AVML throughout my entire journey but it came with an absolute shocker in two separate instances. I was offered beef salad along with AVML main course on my way to Colombo. The cabin crew were rude in their behaviour. On my return the same thing happened chicken or fish salad was served along with AVML. Despite those incidents the AVML tasted good. I hope the airlines would take better measures and educate cabin crew on respecting the beliefs of its customers or at least keep them informed of what's being offered them.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Steven Reitano","Australia","2013-10-01","On my return leg my opinion has completely changed. LHR-CMB-SIN. I will never fly them again customer service is the worst I have come across. I am yet to see a lie flat bed delays mean that I am out of pocket the lounge simply does not rate. My care factor of this airline is the same as the care factor shown to passengers - absolute zero. I get better service from no frill airlines!","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Schweizer","Australia","2014-10-13","LAX-IAH return. Both flights on time friendly crew read the small print and printed boarding passes at home. Friendly check-in staff both in LAX and IAH. Both flights including big seats checked-in luggage were about half the price as I would have paid on UA in first. Only downside credit card machines did not work on both flights so could not purchase any drink/food on the plane. Would not hesitate to fly them again in the future.","","","","","7.0","5.0","3.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Maitlin","United States","2014-10-08","Worst trip ever. Flight was cancelled due to fire in air traffic control in Chicago (not the fault of Spirit). However the customer service was horrendous. The next day I checked in and the manager was training 5 new employees. The manager was taking her time to show them the process step by step and made me jump through hoops to show them how a customer checks luggage to make sure it's the right size. I asked if considering the last 24 hours she could skip the training and check me in faster. She was rude inconsiderate and showed 5 new employees that terrible customer service is OK with Spirit. I'll never fly them again.","","","","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jack Marshfield","United States","2014-10-08","I traveled on a flight from Myrtle Beach to St. John Virgin Islands. My family had not read the rules and requirements for the airline so we were surprised by the added fees of baggage and had to work to try and get things straightened out. The desk clerk tried her best to be as helpful as possible to minimize any fees that needed to be paid. Once on the flight the seats were a squeeze but no more uncomfortable that most airline seats with the exception that they do not recline in any way. No big loss there. Any snacks or drinks on the flight have to be paid for at airline inflated prices and there was no in-flight video no wi-fi no entertainment of any sort. Those can be dealt with by bringing your own drink and snacks in your personal bag piece of cake. It's not comfortable by any measure but it's not bad considering the price was about a third of the price on any other airline I looked up.","","","","","8.0","3.0","3.0","1.0","1.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Fox","United Kingdom","2013-09-26","LHR-CMB-MLE-CMB-LHR. Very old and dated aircraft entertainment old style loop system. My remote control was broken so couldn't play any games notified crew who didn't care didn't even write down/look at seat number. Terrible service both ways. Outbound - the cabin wasn't even a quarter full yet still had our meals thrown at us and not even offered anything to drink just given a very small glass of water. Crew seemed more concerned with getting to crew rest (curtained off passenger seats at the back). Inbound - even worse service than outbound! Asked for a veg meal was told there wasn't any yet the crew member on the other aisle was handing out plenty of veg meals. Basically there wasn't a veg meal available for me! Were not given bread like everyone else had to ask for it. During drinks service asked for a sprite was given a glass decanted from a standard sized can. Other passengers around us were bring given the whole can. Safety onboard is almost as bad as the customer service. Seatbelt sign went on numerous times for turbulence and numerous times this was completely ignored by most passengers. Crew didn't say anything and were not enforcing it. Completely undermines the pilots why bother putting it on in the first place! Also flight from MLE-CMB there was no cabin crew sat at either of the third set of exit doors!","","","Economy","","","2.0","1.0","4.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","G Dutton","Australia","2013-09-16","SIN-CMB-LHR August 2013. Hadn't used Sri Lankan before and chose on the basis of value for the one-way flight. SIN-CMB was a recent A320 with AVOD. Only complaint was lack of footrest and limited seat recline but this wasn't a major discomfort on a 3.5 hour daylight flight. Good service standard and choice of menu items. Punctuality was good and PA announcements clear and appropriate. Pity about the remote parking at Colombo but an airport limitation rather than airline. CMB-LHR in an A330 with fully horizontal recline and AVOD (with flight progress disabled for some reason). Again excellent service catering and punctuality. SIN Lounge was fine and the alternative at CMB adequate while the regular airline lounge is being renovated. Complimentary limo transfer at Heathrow worked well despite slow luggage delivery - not sure whether airport or airline at fault here.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Antoine Mose","United States","2014-10-08","Flight from Chicago to Boston got cancelled due to bad weather. The customer service was very limited (extremely long wait time it felt like speaking to a robot who kept repeating itself). The company only provided the option of booking the next available Spirit flight which was more than 24hours later or get a refund of the cancelled flight (so only 50% of total flight price). The company didn't provide the opportunity of booking a flight with another airline.","","","","","5.0","1.0","2.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Vince Powling","United States","2014-10-08","Horrible customer service unprofessional staff bad information. Flight out to Chicago was late 90 minutes. Was misinformed that my flight was canceled on the return and ended up having to pay for a hotel and dinner and catching a red-eye flight on my dime on the return. Worst ever experience flying and with customer service in general. These folks hire people that are unprofessional and have zero training in service. They also nickle and dime you for everything. I wouldn't fly them again also they have the worst seats in the airline industry.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Harris","United States","2014-10-05","The worst of the worst (and then it goes downhill from there). First time I flew them the flight took off 2 hours late. The second time (shame on me given their reputation) the flight was announced as late and then took off on time without announcement causing me to miss the flight. Even though several others missed the flight as well and after 1.5 hours in customer (non) service lines there was no refund or credit offered. When an interviewer suggested Spirit was the Walmart of airlines he proudly stated that was not true Spirit was the Dollar Store of Airlines. Odd thing to be proud about. Never on time surly employees no consideration or accommodation for anything. All of the employees I've spoken to hate them (which is probably why they're so surly). It is the airline equivalent of riding on top of a train in India. If you must patronize them make very sure you are aware of their draconian policies or you will receive surprises that will not be enjoyable!","","","","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","United Arab Emirates","2013-09-08","Flew CMB-DXB recently on board the A320 (4R-ABK) although there wasn't any personnel TV's I must say that SriLankan's software seems to be the best. Boarding at CMB was highly organised followed by a warm welcome on board and must say that all crew were highly friendly and efficient. Flight was on time. Food quality was in fact of superior standard the crew kept me well fed on board right throughout the flight. Plus kids were given free complimentary goodies. Choice of drinks were good too. I would highly recommend this airline to anybody who needs comfort quality in flight service and all for good value for money.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Bowd","Australia","2013-09-08","Flew Business Class from Singapore to Colombo then Colombo to Frankfurt and return. Top service excellent food friendly courteous staff and great seat fully flat leather seats on the A330 and big leather recliner seats on the A320. The best part was the price 50 percent cheaper then other business class fares for the same distance. Will use them again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Silva","Canada","2013-09-03","Flight from Frankfurt to Colombo was on time comfortable and the service good. Flight back from Colombo to London was delayed but arrangements had been made to rush those of us who had connecting flights to Canada through Heathrow so that we were able to make our connections. The in cabin service was excellent and the entertainment service on the flight back was much better than on the flight to Colombo.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Edward Crouch","United States","2014-10-05","Flight 660 Sept 6th Kansas City to Chicago. Fight 659 Sept 10th Chicago to Kansas City. I just completed my first round trip on Spirit Airlines and after reading the bad reviews I have to write about what a good experience I had. The counter staff were extremely helpful and courteous to help me understand the nuances that Spirit clearly states on their website. The pilots were professional the two A320's I flew on appeared to be in good condition and from my perspective were comfortable. The cabin crews were welcoming and attentive to safety issues I felt Spirit is really good value.","","","Economy","","10.0","4.0","4.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Horton","United States","2014-10-05","From Houston to Atlanta - Ticket Cost $353 to check in at the counter $10 Kiosk- free Carry on Bag $50 at the Kiosk $100 at the gate. For a reserve seat $5 to $25 a random Seat - free. Sodas and water $3 each 2 sodas and bag of chips $7. All drinks and food were for purchase. They did not have a card reader so it was cash only. Flight attendants were not needed because they didn't provide a service.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Barrett","United Kingdom","2013-09-01","PEK to BKK. Great crew with excellent service. Loved everything about the flight and extras apart from one thing. The seat. It was a new style one they have and was without doubt the worst seat I have ever sat on in my 40 years of extensive a air travel. Two questions spring to mind. Who on earth got away with designing it and who inside UL actually sanctioned its purchase.","","","Business Class","","3.0","1.0","5.0","4.0","3.0","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","T Cook","United Kingdom","2013-08-26","London to Colombo return. Check in at LHR very efficient however check in at Colombo was very slow. On board the service on both flights was very good the crew was ever present and professional with plenty of refreshments served throughout the flight. Food was of very good quality and snacks were available mid flight. Outbound the seats were spacious and there was plenty of legroom slightly less legroom on the older aircraft on return. Planes and toilets were clean. I cannot comment on the inflight entertainment as did not use. Overall a very good service. Would fly with Sri Lankan Airlines again.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Yock","United States","2014-10-05","Having flown during most of my career I've experienced about every airline and every travel situation imaginable. Yesterday I was completing my first round trip on Spirit. I was traveling through Chicago this was the morning of the fire in a Chicago area air traffic control facility. Needless to say air travel was a mess. The Spirit staff at MSP was as professional and efficient as I've ever experienced. They were facing a very difficult set of circumstances and they were doing their very best to accommodate many people who were much more stressed than what the situation required. Also all 4 legs of my flights were as comfortable as any other airline seat - the onboard crew members were friendly and efficient. The entire experience was as positive as the other 20+ flights I've had this year on several different airlines.","","","","","10.0","4.0","5.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Ferguson","United States","2014-10-05","No value not satisfied not using this company any longer. I saved money on the tickets but after my bag and carry-on fees I spent more than the other airlines was charging oh and don't fly back into the USA and go through customs at Ft. Lauderdale unless you have 5 hours to waste. 5 hours in line and office told me they were short 25 employees and those that were on staff were knew which meant they were slow.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Murtagh","United States","2014-10-05","9/18 TPA-DFW flight 813 9/22 DFW-TPA flight 812. I read the reviews and was prepared for ""no frills"" service. Flights were on time seats were not noticeably smaller. Attendants were pleasant. No real difference from United. If you pay luggage fees when booking it is cheaper.","","","","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Devlin","United Kingdom","2013-08-20","Flew Colombo-London. Hot cramped uncomfortable terrible food an ancient entertainment system that didn't work. Crew didn't care. I'm only giving 1 star below because you can't give zero.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Kukka","United Kingdom","2013-08-19","LHR-CMB-LHR. Very poor service and found they are 19 year old planes. Interior was quite filthy. Could not find staff in middle of the journey while looking to get some water as they gone to sleep on the back seats. With high price paid for direct flight there is no value at all. What is the real point of travelling at a high price for the poorest service.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Karen Harrison","United States","2014-10-05","Spirit is a scam. Its approach is to make you believe you are getting a deal but there is a charge for everything and the seats are so uncomfortable unless you purchase a a big seat. I was going to my graduation on a simple flight from Fort Lauderdale to Orlando which should have been a simple flight however both flights were delayed over an hour coming and going within two days. I missed my graduation exercise because of the terrible service!","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Chris Jeffery","United States","2014-10-05","From LGA to FLL - no bag sizer next to the kiosks at LGA so I was not sure if I should pay the 50$ fee for bags or not. I did for fear of having to pay 100$ per bag at the gate. There was a bag sizer in the boarding area I measured my bags (2) and called the attendant over to verify that both were of size to go on the plane for free. The attendant agreed but said that they couldn't give a refund now because they were already starting the boarding process and this was the only attendant working at the gate. He said that we could get the refund from customer service upon arrival with no problem - that was a lie. Customer service was less than useless and refused to issue a refund even after placing our bags in the sizer again and seeing that they qualified to travel for free. We later called the airline and spent 45 min on the phone which lead to more excuses - bottom line this airline is a giant scam and I will never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nelson John","United States","2014-10-05","Flight 971 running late due to crew arriving late. Airline only allows 1 personal bag the other you must pay $50 to place it in the overhead compartment - $45 to check it to your final destination. 1st and last time I fly with them!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Schade","United Arab Emirates","2013-08-14","AUH-CMB-BKK-CAN-PVG-BKK-CMB-AUH. Overall a great experience. Had the new lie flat seats on all but the first and the last leg. I would have give full marks but the C class seats on their A320 or unacceptable for a 5h flight. Service in general very good with the usual hearty SriLankan catering. Choice of wines has improved. All flights on time with most even arriving ahead of time. Generally speaking their business class product has improved significantly. Unfortunately this cannot be said about the ground service in Colombo. The meet and greet service for pax with a long overnight transit has been scrapped. Overall a good experience with some rough edges.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","F Wong","Hong Kong","2013-08-13","UL423/422 HKG-BKK return: This is one of my preferred airlines choice on business class flying this short route as their prices are often very competitive (between 350 USD to 500 USD) over 9 other airlines who are serving the same route but a much more inflated price. Srilankan airlines gives you 40kg luggage allowance and lounge access it doesn't get any better. Service is always attentive and smiles all the way food is very delicious and nicely presented which is one of their strong points. This route often use the flatbed which offers so much more luxury and comfort. Great leg room storage space large AVOD screen etc. Entertainment system is okay not the top of the top but passable. Duty free shopping is great often they have incredible promotions. Only one gripe is their chaotic boarding process in BKK business class passengers weren't given any priorities which to me was very disappointing. Other than that it remains one of my most favorite airlines. If the air fare is cheap (check their website) try it by all means you will be pleasantly surprised.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sid Sab","United States","2014-09-28","From beginning to end my experience with Spirit Airlines supported the negative reputation that I have born witness to. Several flights were delayed several hours and there was no consideration for the passenger/customer through the inconvenience to our plans. Being charged for drinks on board a flight that was delayed and ultimate tacked on 6 more hours onto a trip is a slap in the face. The inability to seat myself and my wife in another pair of seats because her seat did not lock in the upright position while their are seats available is insulting. I presume locking the seat in the upright position is stressed for safety reasons. Why wasn't sitting in a seat that locks in the upright position? I originally thought flying this airline would prove to be a bargain but after being charged for carry-on and/or check-in luggage seating refreshments catching up on wasted time flying with Spirit proved to be very costly.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S J Kerwin","United States","2014-09-28","Cheap airline but not so cheap when you get to airport $30 for checked luggage but only 40lbs the usual is 50 lbs so then they hit you with an additional $25 and then a carryon is another $25 - then seats are so close together that sardines have it better. We usually fly United but got a really good deal on seats so decided to try. Never again in the long run any other airline would have been cheaper and certainly more service. Thank goodness the flight was only 2 hrs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary Psihogios","United States","2014-09-28","On Tuesday September 23rd I had a flight out of BWI airport in Maryland scheduled for take off at 12.41 which of course was delayed and delayed and delayed. I realize that it comes with the territory when you fly and it's bound to happen when you fly often which I do. The problem I had most was there was no real explanation for the delay the plane was there the weather was good in both locations. When it would get close to the time they predicted we should board or pass it then they would say something like it wasn't ""cleared"" to fly. None of us knew if we were getting out of Baltimore that day or not and as time ticked away they did not offer any alternatives. We did finally take off around 6.15 or something with a $7 voucher in our hands that didn't cover the cost of an entire meal and a $50 credit tied to our confirmation number so everyone better not loose that but they still made us pay for a soda on the plane. I don't know it's just me but I think they could have done better.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Reitano","Australia","2013-07-30","3 Star airline and that is what you get. SIN-CMB-LHR 20/7/13. Staff were very friendly food was ok seat I had was the old cradle style still waiting for the lie flat bed on time on each flight IFE was not good. I will say that it was excellent value for money. There are improvements SL Air can make but overall good flight for a 3 star airline.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Krummacher","Thailand","2013-07-29","BKK-CMB-FRA return in business class. On all flights except the CMB-FRA sector we had their new lie flat business class seats. It was quite upsetting that this configuration was not available on the long CMB-FRA flight moreover as this was a red-eye flight. Check-in in BKK quick and efficient given priority passes for security and immigration. Lounge in BKK is Air France - quite sterile and no real food. Service on board was excellent delicious meal served. IN CMB boarded from the bus gate air conditioning not working and business class boarded last - weird! Luggage in FRA came out last despite being tagged priority. On the return flight quick check-in at FRA. UL is using the JAL lounge - quite poor choice of food available. Great dinner on board but not sure why they serve a 2nd dinner just before a 5am arrival in CMB. Serendib lounge in CMB closed due to renovation used another old fashioned lounge but was quite ok. Flight to BKK left 30 mins late. Delicious breakfast served on board. Entertainment on all flights quite a joke. Choice extremely limited and the AVOD system in business class is almost impossible to navigate. Luggage in BKK came out first. UL business class product clearly has some shortcomings but given that the ticket is only nominally more expensive than an economy class ticket on some other airlines it is still a good choice and value for money.","","","Business Class","","7.0","4.0","5.0","5.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Elliott","Australia","2013-07-24","Rome to Bangkok via Colombo July 13th. Business class. Check in was quick and easy. Given a priority pass for security but everyone has to face the same endless queues for immigration. Had asked about a wheelchair for my elderly partner. We had booked the service for disabled passengers at Rome airport but it is quite understaffed so we chose not to worry about it. On arrival only 2 wheelchairs for the morning rush time so waits can be quite lengthy. Business lounge is a quiet refuge. Nothing special to eat but plenty to drink and of good quality. Onboard staff caring and will go to a lot of trouble to keep the business class passengers happy and comfortable. Considering what we paid for the return business class flight from Bangkok to Rome return we consider we received excellent value for money. On each flight we had reclining armchair type seats. They fold out almost flat and have plenty of personal space. One toilet in business class for 8 passengers. Colombo stop was only a couple of hours. From Colombo to Bangkok we were served a wonderful breakfast. There are movies shown on-board but to tell you the truth better to spend time enjoying the inflight service rather than worrying about the movies! On arrival at Bangkok we were given priority passes for immigration and a wheelchair was waiting for my partner.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Engstrom","United States","2014-09-28","Chicago to Orlando September 17th. Return flight September 21st Orlando to Chicago. First and last flight. No second chance. The round trip was plenty of experience. Delayed both flights and not weather related. They charge for every last thing and you pay more for carry in than checked. Do I get to charge them for cleaning up the food droppings peanut shells and dirty Kleenex in my seat? The staff is rude probably from getting grief regarding the fees and delays. I would gladly pay $50 more to be treated like human.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Cherchelanova","United States","2014-09-24","My husband made a reservation from Chicago to Las Vegas. We were supposed to depart at 5.09pm but their representatives at the gate told us that the flight was delayed to 8.38 pm. Than at 8.00 pm we understood that the flight was delayed again to 10.10pm and the ""empty airplane"" which was specifically for us (feeling very special) just left Myrtle Beach. Every time I fly with Spirit Airlines there is some problem. This is the last time that I'm flying with them. Spirit Airlines doesn't care for their customers at all. Delays all the time. You pay for your carry on bag more than the regular bag (of course you don't have one free bag at all). If it's going like this soon we'll be forced to pay for our personal items as well. I will not fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Smith","United States","2014-09-24","While sitting waiting for my departing flight I read some terrible reviews. This was a family medical emergency flight to Orlando. Booked less than 24 hrs prior. All the other airlines wanted $700 plus. Spirit came in at a reasonable $391 out of a tiny airport in PA - free parking - yes that small. The flight crew were fantastic I think they got their training from Southwest! The low numbers for food beverage and inflight entertainment are due to the fact there was no option for NA. Trip home was a little exciting landing was aborted due to last minute change in weather. Our competent flight crew were on top of it. I will certainly be a return customer.","","","","","10.0","4.0","5.0","3.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Charles Kennedy","United Kingdom","2013-07-22","BKK-PEK it is surprising how many routes into China this airline operate - to Hong Kong Beijing and even Guangzhou. The flights to Beijing don't operate every day nor at the same time on the days they do fly but I was able to squeeze them into my routing by using their very early Fri morning departure and an excellent one-way fare in business class that was about the same as the competition - Thai and Air China - were charging in economy. There was no wait at check-in but some delay as the staff were unaware that China has dropped visa requirements for many nationals who are spending less than 72h in China. After this frustrating delay I was able to proceed through fast track security and into the shared lounge. The hors d'oeuvres were appalling possibly toxic but drinks were available and there was a partial view of the airfield. Boarding was an hour late due to the late arrival of the aircraft from Colombo. Once onboard the four-engined Airbus A340 cabin crew incredibly kind and charming. The seat was an old fashioned cradle recliner extremely comfortable and massive seat pitch. Only two other passengers both of whom were rude to the doting crew. Perhaps there is something unique about Sri Lankan passengers that requires the laminated card in seat pockets regarding zero tolerance for disruptive passengers something I've never seen before? I had a look in economy which was a bit shabby but still looked comfortable. I opted for the Sri Lankan meal option the main course a curried mixed grill absolutely gorgeous. The Ceylon tea service that followed was the best tea I've had. Finally enjoyed an hour's sleep before landing and a kind farewell from one of the nicest crew I've flown with. Despite the lack of alliance mileage on offer I will fly this airline again.","","","Business Class","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","George Sanjeev","India","2013-07-21","Flew as part of Code share flight from BLR to SHJ via CMB. Srilankan flight was from BLR-CMB. Mihin Lanka flight was from CMB-SHJ. Aircraft was an Airbus A320. The airfares are low (sometimes). They serve free food. Some in flight entertainment. Planes are clean and comfortable take off and landing very smooth Staff very friendly. However the flight was unduly delayed by half an hour. They don't provide any headphones or anything to use the IFE if it is a short haul flight. They provide free accommodation for long connection flights only if some of their criteria of booking are met which includes a high base fare and connection of over 8 hrs. For connection flights that don't meet their criteria they'll at best give you free transport to and from the airport to the hotel. I shall definitely fly Srilankan again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Benham","United States","2014-09-24","To be fair Spirit warns you that it is a bare bones on the cheap airline. it is the Greyhound of the sky and proud of it. My flight was delayed 7 hours due to the crew not showing up to the fly the plane. The worst part about it though was the fact that I arrived at the airport 10 hours early to try and get an earlier flight. when I checked in they informed me of the delay. They knew of the problem 10 hours out and did nothing. I gave up the fight because this was an experiment to see if it would be worth using them again. Obviously you really get what you pay for. However about 40 passengers where loud enough to get someone manager? to try to calm the situation. She then spent 30 minutes flipping back and forth between excuses what she could do to help and what not. in the end she informed everyone that they could cancel their flight for a 150 dollar fee or get comfortable. It is unfortunate there is not recourse the passenger have in a situation like this. Again the airline knew 10 hours in advance of the problem and just did nothing. Just a live and learn situation. did get a 7 dollar meal voucher. Got me a large water for $7.50.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Montgomery","United States","2014-09-24","Dallas to NYC-no problem. Return flight on 9/22 is a different story. We were boarding the plane with the exact same luggage we had on the original flight. One of the gate attendants insisted that my wife's bag was over sized and we would have to pay $50 to take it on board. I read all of the requirements when we got our boarding passes that morning and it said clearly that each person was allowed 1 carry on bag and 1 personal item like a purse etc. When I placed the bag in question into the container that is used to measure allowable size it fit perfectly. Another passenger walked by and said the same thing had happened to her on this flight as well. After the attendant noticed that the bag was ok she said that if my wife's purse and a small camera bag that I was carrying would not fit into a carry on bag we would have to pay $50. I told her that her company's written policy stated that we could board with what we had and that we had traveled on previous occasions with no problem her only response was that no one else was doing their job right but her. We were backed into a corner the plane was boarding and there is only 1 flight per day from NYC to Dallas so I had no choice but to pay. When I told another attendant there that we would never fly Spirit again she said that she didn't care. This attitude is unacceptable. Having been in the customer service field for over 20 years I could not believe this attitude is condoned by the airline but after reading other reviews here I see that it is an accepted behavior. I will pay double before I fly on Spirit Airlines again.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N El-Edroos","United Kingdom","2013-07-14","Flew Colombo to Bangkok. Excellent service at check-in quickly through immigration. Flight slightly delayed. A really old A330 but SriLankan's online check-in lets you choose any seat including emergency exit seats as well. Choose 10 AB. They used to be designated Premium Economy seats so had a lot of legroom. Cabin crew excellent but let down by old hardware.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Gonzaga","Malaysia","2013-07-10","UL319 on 3 July 2013 KUL-CMB and UL318 9 July CMB-KUL. Outbound was a morning flight which was pleasant. The seats were reasonably comfortable service adequate but the meals were inedible. Departure and arrival was on time and cabin service was polite and friendly. Return flight was a night flight which left CMB at 12.55am. It was odd that we were served a meal after take off considering it was 1am in the morning. It would have been better to have switched off the lights and let all the passengers get some sleep and serve a light breakfast before landing. Crew was perfunctory and little else. Again the dinner served was inedible and IFE was limited in selection but it was only a 3.5 hour flight. Adequate all around.","","","Economy","","5.0","2.0","2.0","1.0","1.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pete Gau","United States","2014-09-24","After paying the bag fees Spirit was no longer the cheapest option from Minneapolis to Vegas. In my opinion I felt like I had been tricked by Spirit. This was my third trip to Vegas in eight months and it will be the last with Spirit if they continue to have a bag fee.","","","","","1.0","1.0","5.0","1.0","4.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tina Weikert","United States","2014-09-22","Ft Lauderdale-BWI. Flight delayed 2 hours cabin was dirty including bathroom - the sink was clogged and floor had water all over it. When I let flight attendant know she just laughed and waved it off. The captain advised us that drinks would be served and that normally credit card is usually the way that you can purchase but the machine was down so cash would be accepted. I did not have cash since I spent it on a drink that I thought I could bring onboard due to a medical condition however the gate lady said I had to throw it out. I asked for a glass of water and explained my medical condition I never received my water. After I purchased the ticket thinking I had a great buy since I'm disabled and live on tight budget then got the shock of the baggage charge. I will go back to flying another airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Yohini","United States","2013-06-25","Frankfurt to Colombo. Aircraft cramped and seats had very little space. I felt almost trapped in my seat being in the window. Flight was fully booked. Service was decent but no space to walk about. Toilets were half the size of other long haul flights that I have taken. I haven't flown SriLankan in a while but will definitely think twice before booking.","","","Economy","","6.0","2.0","4.0","3.0","3.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Ashiblie","Malaysia","2013-06-21","KUL-CMB-CDG and return. Truly a joyful experience to fly Sri Lankan. The service is excellent cabin crew very caring and regularly checked on your comfort and requirements. The A330-200 between Colombo and Paris has the lie- flat seats and it certainly makes the flight most restful.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Devoogd","United States","2014-09-22","My $200 flight became $345 after all their additional fees per ticket. I didn't know I had to play for carry-on bags that they hit you at check in for. $50 a bag for each member of my family. We booked at different times and one of the confirmation numbers never arrived so I was not able to check in online the night before so I was charged more. When I called customer service and followed their menu and hit the number for what I needed the menu started over. It took 15 minutes to find a number where I could speak to someone. What kind of airline does not tell you that you have a seat you can't choose a seat pay for carry-on (checked bags were less) require you to check in online so you can pay less for your bag (but I can't print boarding pass while on trip with no printer) etc. I just wasted 45 minutes and now spent more money than I would have if I booked on any normal airline. I will never fly on Spirit again regardless of the cost because of the headache it gives me.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Kallis","United States","2014-09-19","Sep 12 2014 Dallas/Ft. Worth TX - Chicago IL - O'Hare return Sep 14 2014. After looking at past reviews I was concerned that I had made a mistake. I'm pleasantly surprised to have been mistaken. The majority of the complaints I have seen are related to spirits pricing. I was well aware that I was purchasing a ""bare fare"" and exactly what this meant. For me it's not worth the additional fare charged by other airlines to have a ""complimentary"" snack and drink. I don't always require a larger carry-on so their fee for carry-on bags is no problem for me. I appreciate having the option to decide on a per/trip basis exactly what I wish to pay for. The remainder of the complaints appear to be regarding delays etc. I don't think these types of issues are unique to Spirit as I have experienced similar hassles on other airlines which charge higher fares. My flight out of Dallas was delayed (due to weather) and I received an email notifying me of the delay! No full-price airline has ever done this. This was a nice surprise. They also sent an email to my son who was picking me up as I had sent my itinerary to him from their site. Very helpful. The flight back was perfectly on time. The flight was great staff on both trips were courteous and as for space it did not feel any more cramped than other airlines. It's true the seats do not ""recline"" if that's what you call the meagre movement the other airlines provide. The bottom line for me is Spirit provided me with affordable transportation from point A to point B without the so-called frills. I would definitely consider flying Spirit again.","","","Premium Economy","","8.0","3.0","4.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Edward Crouch","United States","2014-09-19","NK660 Sept 6th Kansas City to Chicago NK659 Sept. 10th. Chicago to Kansas City. I just completed my first round trip on Spirit Airlines and after reading the bad reviews I have to write about what a totally good experience I had. The counter staff were extremely helpful and courteous to help me understand the nuances that Spirit clearly states on their website. The pilots were professional the two A320's I flew on appeared to be in good condition and from my perspective were even comfortable. The flight cabin crews were welcoming and attentive to safety issues. I felt Spirit was good value.","","","Economy","","10.0","4.0","4.0","2.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Bassett","Australia","2013-06-19","Flew BKK-CMD-FCO-CMD-BKK business class all legs apart from CMD-FCO where I was downgraded to economy. Flight was 5 hours late causing missed flights onward. One plane had updated cabin on BKK-CMD leg. Other 3 legs were in old aircraft with ashtrays and aged fittings. Crew were good food fine and toilets clean. Silk route at CMD is terrific. I contacted the airline prior to booking and it was strongly inferred the long leg flights would have refurbished cabins. You get what you pay for I suppose.","","","Business Class","","5.0","4.0","4.0","4.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Elliott","Australia","2013-06-13","Business class seats return flight from Bangkok to Rome via Colombo. Seats a thousand dollars lower than the nearest competitor out of Bangkok. My partner is elderly so I organised a wheelchair for Bangkok airport. That was a big help as the airport is huge. That evening the boarding gate was 1.5 km from the business lounge. Business lounge was fine plenty to drink and eat. Flight to Colombo was 3.5 hours and that passed quickly as we were served a full dinner that was excellent. There was no time really to notice the audio-visual. The seats reclined to become a very comfortable armchair. At Colombo we were taken to the Business class lounge. There was plenty to eat and drink. Escorted to the plane. On-board again it is reclining lounge chair type with footrest. Dinner was served. There were some movies but it was late at night so we slept instead. Breakfast was the best airline one we've had! Again served course by course and more if you want it. There were some movies available if you wanted. In Rome the dream comes to an end but that's Rome airport for you!","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","B Balakirishan","Canada","2013-06-05","Dubai - Colombo and Colombo - Frankfurt on our return trip from Toronto - Colombo. Took another return flight from Colombo to Chennai. Food was horrible and inflight service is slipping. Older aircraft on Colombo - Frankfurt flight. Will think twice before booking SriLankan next time.","","","Economy","","4.0","3.0","4.0","1.0","4.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kenneth Thompson","United States","2014-09-19","In the past month I have flown with Spirit Airlines four times and not by choice. I am a freelance designer and my travel was arranged by the company I was working for. However I will never choose to travel with Spirit and strongly advise people to look elsewhere for a discounted fare. I understand the idea behind cutting amenities for a cheap ticket but that does not mean the aircraft has to be completely filthy. Every one of my eight flights were delayed and twice I was stranded overnight and left to my own devices to find lodging for the night. I have never experienced more deplorable customer service. Every single employee behind the Spirit counter looked and acted as though they would rather be shoving bamboo under their fingernails than helping anyone arrange flights or seating. It was so ludicrous at one point I honestly thought I was on a hidden camera show. This was not just one airport it was at every airport I have been to.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kirsten Blaikie","United Kingdom","2014-09-19","Las Vegas to Ft Lauderdale NK954. Fr Lauderdale to Orlando NK138 on the red eye on 04/09/2014. There is absolutely nothing wrong with this airline at all! If you follow protocol and actually read the add on prices etc. you will get what you pay for. Budget airline that acts as a flying bus if you want anything more than this you should pay for a more expensive airline. It gets you to exactly where you need to go. Staff couldn't have been anymore helpful and explained fully to us about the interconnecting flight as I was weary. If you can't handle their operation then use a different airline.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Dilendra Weerasinghe","United States","2013-05-28","Staff are incompetent and Business class seats are the industries worst. The entertainment system was not working on a 10 hour flight to FRA from CMB. Asked the pilot to confirm in to which terminal Delta flies in to. Point blank said I can't. Despite asking them to make sure that to check my bag through to JFK this did not happen. If they said they couldn't would have taken it on board.","","","Business Class","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Wickremasinghe","Sri Lanka","2013-05-28","CMB-BKK outbound in economy on a refurbished A330. Interior in good condition seats new and relatively comfortable. Legroom ok boarding a bit of a joke - with a mass surge towards the walkway when boarding was announced. IFE poor but staff were friendly and attentive - responding to requests. This was a morning flight and served breakfast - western and Sri Lankan option the former which was good. Return on Business. Lounge at BKK was decent - with plentiful options of canapés and drinks. Located close to the gates that UL use. Equipment was an A330 with the new business class seat. Staff friendly and attentive. Food great - with plentiful options alcohol free-flowing. Seat comfort was good though the motors are quite noisy when adjusting the seat. IFE system was good - the joystick control to navigate screen needs to be more sensitive. Lack of noise-cancelling headphones a significant drawback - would expect this for Business class. Luggage out quickly at CMB. A pleasant 3.5hr flight with SriLankan good value-for-money and would definitely use again for short haul trips.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Sundera","United States","2013-05-23","Colombo-Mumbai round-trip in economy. Both flights on time with excellent catering. Warm meal served with wine which is impressive on this short 2-hour sector. A320 was new and clean however lacked any form of in-flight entertainment - not even a moving map on a bulkhead screen.","","","Economy","","8.0","3.0","4.0","5.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gayle Kay","United States","2014-09-19","Poor Customer Service Poor Problem Solving and Promises Unfulfilled. Spirit Airlines is the worst airline I've flown on. I needed to make last minute arrangements for my mother and I to fly to Los Angeles from O'Hare in June. Spirit Airlines provided transportation to our destination but it was certainly cut-rate all the way. They charged $50 extra for any bag carried in addition to our purse. They also charged for water and peanuts. The seats were tightly squeezed together as I expected but I didn't expect them not to recline. The return flight stopped in Dallas. In Dallas we were told about weather problems in Chicago. They kept us on the Dallas tarmac for 3 hours. After 3 hours our flight was cancelled and we waited in line for hours to reschedule. We were told there were no more Spirit flights available for the next 3 days they were all sold out. The attendants at the Spirit counter promised a full refund for our return flight which Spirit later would not honor. They did not fully refund the cost of the flight home nor the baggage fees they charged us. Not only were we left on our own to find a seat on another airline at a much higher fare they would not help with any basic needs for a frail women in her 80s like water. Spirit’s offer to assist us find a hotel ended up with them overbooking us in a budget hotel already sold out of rooms. No one (including other passengers) was aware the hotel was sold out until after they arrived at the hotel. No additional help was offered to find a different hotel. No reimbursement was provided for the hotel or food. This was my first and last time flying on this airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Matson","United States","2014-09-19","I traveled round trip from Philadelphia to Myrtle Beach a trip my son makes at least twice a year on Spirit. We would both highly recommend Spirit Airlines. Their fees were clearly outlined on their website when I was making the reservation and also in the multiple emails I received ahead of time. The service on the plane was excellent and both of my flights were on time if not early. My son's flights have consistently been on time as well. They're definitely bare bones as they advertise but nothing was hidden and their value can't be beat.","","","","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Sundera","United States","2013-05-23","Paris-Colombo and Colombo-Rome in Economy. Both flights on time and crew very attentive especially on the Paris flight where I was addressed by name and made to feel welcome. Catering was good on both flights but I don't understand why the second meal on the CDG-CMB flight is served 3 hours prior to landing in Colombo when a couple of additional hours of sleep would be welcome. Both aircraft (A330 and A340) clean and well kept but seat back TVs small and dim and in desperate need of an upgrade to AVOD. ""New"" interior on A330 disappointing - ugly carpet and seat covers the colour of mud. Check in Colombo totally chaotic and disorganized I had to wait in line for over an hour despite having checked in online! Fortunately the warmth of the on-board service makes up for the shambles at Colombo airport and the outdated in-flight entertainment.","","","Economy","","7.0","3.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","F Wong","Hong Kong","2013-05-21","HKG-CMB-BKK-HKG. Using a combination of new biz class flat bed except one sector from CMB to BKK with their old recliner seat. Flatbed is spacious lots of storage space and comfortable for sleeping also has massage function. Recliner was ok too for short flight less than 5 hours. Service and food were outstanding on all sectors. In fact I had some of the best food in the sky with them also plenty to eat and choose from alcohol was free flowing and top up frequently. If you can find a good fare they are very worth considering. Boarding in HKG and BKK orderly only when in CMB was a bit chaotic but still tolerable. A note about the Serendib lounge in Colombo airport. Because UL is joining One World in next year the lounge is undergoing renovations they now temporarily uses the lobby of Serendiva transit hotel. It's dark and no windows a bit sad but the food is still good. The new lounge will open again in a few months.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Muszynski","United States","2014-09-19","We flew from Detroit to Myrtle Beach the flight there was fine however the flight home the seats had crumbs and the tray tables had smeared food and were just plain awful. I brought the condition of our seats to the flight attendants attention and she said ""if we can we will try to move you"" needless to say she never come back to check on us or give us something to clean up with luckily I had wipes to clean the seats and the tray tables - I was thankful it was only a two hour flight. A very long two hours.","","","Economy","","4.0","4.0","3.0","3.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Rowell","United States","2014-09-17","LAX to San Jose Costa Rica with a layover in Ft. Lauderdale. The worst experience on all fronts. Checked-in at the counter as I wasn't sure if my bag was one that I would have to pay for. He told me that as long as I put my purse in my carry-on and only had one item I would be fine. I showed him my bag and he confirmed that I would not be charged for it. However when boarding in Ft. Lauderdale I was stopped by one of their employees who asked me if I paid for my bag. I told her no she asked me if I had used the overhead compartment on my way there and I said yes. She informed me that if I planned to use an overhead bin then I would need to pay them $100 immediately or I would not be able to bring my bag on my flight. I ended up paying the $100 in order to board my flight and I was made to feel like the whole thing was my fault - it was terrible. On the way back home my friend and I decided to go online the night before as we were told that if we pay online we only have to pay $30. When we went to pay their website told us that we were not eligible to make payments at that time. So we still ended up having to pay $50 at the airport check in. Even if that baggage fiasco hadn't happen this flight still would have been awful. The seats are the airline equivalent of plastic picnic chairs and you have to pay for water (even if your flight is 5hrs long). Coming home from San Jose after going through security my friend decided to fill her plastic water bottle so that she could have a little for the flight. Before boarding they announced that they were going to re-search our bags and that we would have to dump out all liquids that we were carrying my friend didn't think that they would actually prevent her from bringing airport water on to the flight but when they checked her bag they told her she either had to dump it or chug it. She chugged it. It is clear that every thing Spirit does is an extra attempt to take more money from you. I understand that they offer affordable flights but it is not worth all of the extra out-of-pocket cash and stress that they cause. I will never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Thomas","Australia","2013-05-19","Booked flights from Bangkok to Male via Colombo - as direct flights on our honeymoon. Not only did they change the departure time 3 times from 10am to 8am to 6am but the direct flight Bangkok to Colombo was changed on the date of travel to be non-direct through heir new airport Hambantota with no communication to passengers - whatsoever - with the entire flight getting up to depart and having to be told that it had now stopped. It therefore left us with 6 hours to pass in Colombo because of the earlier departure time (from 10am to 6am) and staff were rude! We did not get what we paid for - the later flight departure which was meant to be a direct flight! We will not fly SriLankan Airlines again.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Joe Schneider","Germany","2013-05-19","I had 2 flights with UL / SIN-CMB with A320 and onward connection with UL A330-200 both in Business Class to FRA. A320 had a good IFE and the crew was very pleasant and well organized. Food was plenty but nothing Special. Flights from CMB with the lie flat beds. Very good product crew was friendly but not well organized quite chaotic Service After food was Served we had to ask for the Drinks They just forgot. Food was ok I found too much and difficult to choose. IFE ok but to less interesting Movies. No flight map available. All flights on Time even with 45 min connection in CMB luggage also arrived.","","","Business Class","","8.0","4.0","3.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Nelson","United States","2014-09-17","I am pretty mixed about Spirit Airlines. They don't support Military or Elderly discounts so me being Military going home on leave I had to spent a lot of money for four bags. That was horrible and then they ""nickel and dime"" you for everything and anything extra. The seats weren't all that pleasant when it came to comfort but they were more spacious than other airlines surprisingly. I did get to my destination on time and I got all my luggage. Overall I would not recommend this airline.","","","","","4.0","2.0","3.0","3.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ruth Botz","United States","2014-09-17","Detroit to Lima with my husband and 3 year old baby good service employees were nice. When I returned I did have 2 changes in my itinerary but was a nice experience. I will use this airline again. No food and beverages but we took food in our carry-on bag. No Inflight Entertainment but I took my baby's DVD player for keep him busy. We did exactly what they requested and we didn't have to pay any extra money.","","","","","9.0","4.0","4.0","2.0","2.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Sublett","United States","2014-09-17","How is this airline in business? Low airfare attracts people who travel with children and there were lots of them on my flight. New Orleans to Ft. Lauderdale 5 hours late. Concessions at the airport had been closed on our concourse for 4 hours by the time the airplane arrived. The staff would not even give the kids a drink of water unless mom or dad shelled out $3 bucks. There is a difference between being a discount no frills airline and a cheap one. Spirit is just cheap. So if you like flying with people that have five kids they do not control if you like missing connecting flights or arriving very late by all means fly Spirit. You will not see me there. And by the way no matter what the staff will always tell you the delay is ""weather"" related.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Thomas","Australia","2013-05-19","We booked flights from Bangkok to Male via Colombo - as direct flights on our honeymoon. Not only did they change the departure time 3 times from 10am to 8am to 6am (which was an issue with us by the time the final departure time was set) but the direct flight Bangkok to Colombo was changed on the date of travel to be non-direct through heir new airport Hambantota with no communication to passengers - whatsoever - with the entire flight getting up to depart and having to be told that it had now stopped. It therefore left us with 6 hours to pass in Colombo because of the earlier departure time (from 10am to 6am) and staff were rude! We did not get what we paid for - the later flight departure which was meant to be a direct flight! We will not fly SriLankan Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Christopher Fonseka","United States","2013-05-15","Recently flew on 2 occasions. First on UL 0554 from FRA to CMB on April 24th and then on UL 0553 from CMB to FRA on May 5th 2013. On both flights the in-flight service was excellent with the flight crew making every effort to make the flight a very pleasant experience as possible. The meals served on both flights were of a very high standard specially in comparison to the meals served on board North American carriers. As a Sri Lankan residing overseas it made a proud of the level of service offered on our nation's national airline.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Wyszynska","United States","2014-09-14","This is by far the worst airline I have ever had the displeasure of flying. When I flew to Boston less than a month earlier with Delta the experience was great unfortunately this time Spirit airlines has made not want to travel for a long time to come. When I flew with Delta the flight left and arrived at the same airports yet it was 100$ less with Delta. Also a carry on drinks and snacks were all complimentary with Delta. With Spirit a carry on (not check in that's more) costs 50$ each way if you pay online and $100 each way if you pay at the gate a small water bottle costs 3$ and poor quality snacks even more. The worst part was when I checked the flight status before heading to the airport the flight said on time. When I got here I found out that it would be almost 6 hours late. Even now over an hour and a half after the scheduled departure time the Spirit airlines website is still showing that the flight is on time. When Delta left late they apologized and offered complimentary drinks and snacks while we waited Spirit airline hardly has an attendant at the counter and when he is here he's on the phone making personal calls.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Nefdavid Torres","United States","2014-09-14","Spirit has no standard operating procedures. I traveled from Houston to Orlando from Sept. 6th to Sept. 10th. I had the típica carry on suitcase that fits on the overhead compartment. Leaving Houston I was able to get on the plane free of charge. When I got to the gate at the Orlando Airport I was notified that I had to pay for the bag. I expressed to the gate supervisor that I was not charge at Houston airport and questioned him as of why I had to pay. He expressed that it was not their fault that Houston was not doing their job properly. He had no empathy towards me and or the couple that had the same situation beside me.","","","","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Behenuth Siraj","United Arab Emirates","2013-05-15","Dubai-Colombo Business Class. Flew A330 and was lucky to fly the new equipment of SriLankan Airlines Business class. Check-in was smooth and fast with the express counter for J class passengers in Terminal 1 in DXB Airport. Pre-departure lounge was decent with comfortable rest chairs and a good variety buffet and drinks. The flight was 30 minutes delayed. Was welcomed onboard by a very friendly crew with a smile and was served drinks before takeoff. The seats were very comfortable i must say. Full flat bed reclinable chair with a wide Entertainment system and a inbuilt massager in the chair. Was very impressed with the quality of the New business class format of the airline. The Crew onboard was very helpful and indeed very friendly. The food was warm and delicious and had a good selection on the menu presented. Will definitely fly SriLankan again.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","B Shepherd","United Kingdom","2013-05-13","Flew LHR to Colombo on 27th April. Everything OK not outstanding. Returned to UK on 11th May. Problem started at check-in we had booked our seats weeks before the flight at check-in they tried to bump us to a flight to Frankfurt then LHR with no explanation. We refused. They then changed our already booked seats from row 30 to row 50. Not good but got worse at the gate they changed our seats again to row 62 with no explanation. When we got to our seats they were at the very back of the plane with restricted room for the window seat. I couldn't put my tray full down as there was not room. The IFE did not work at all. The seats are rock hard and really shabby. It was a very unpleasant experience and we will not be recommending anyone to use this carrier.","","","Economy","","3.0","1.0","3.0","4.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sussex Paul","United States","2014-09-14","Hands down the worst airline I have every flown on - small seats and horrible customer service. Marketing and charges are deceptive and intended to confuse. Never fly with Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Raisa Brocco","United States","2014-09-14","I traveled from Ft Lauderdale to Detroit and the flight was fine uncomfortable airplane but for the price what can you do. On the way back to Fort Lauderdale the flight was delayed for 3 hours? I will never flight with Spirit again even with free tickets!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Bonomo","United States","2014-09-14","Ft. Lauderdale Sep 4 flight 657 to New Orleans and departed Flight 680 Sep 5 from New Orleans to Ft.Lauderdale. This airline is the worst. I have flown many airlines and have never had such a bad flying experience. The staff were very rude and all the unexpected fees doubled my price. It is no savings with a small carry on at $50 dollars and if I want to sit by my child had to pay $18 dollars for seats together. So my payment went up $136 each way.. not so great the plane smelled fowl and seats are cramped and very uncomfortable. Make sure you book a massage the next day you will need it.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Kariyawasam","United Kingdom","2013-05-10","LHR-CMB-LHR A330-200. Fast check in at both ends and efficient boarding. A warm and smiling greeting at aircraft door by crew and overall fantastic crew on both flights where calls bells answered with a smile and drinks plenty. Food was not to my taste on outbound but best ever on my return. Only down side is the inflight entertainment that needs up-grading and the airbus aircraft that have a cramped feeling. That said a very good product for this route.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","T K Hill","Vietnam","2013-05-08","KL to Colombo and return as part of a round trip from Saigon. Equipment was new and clean and the on board staff professional skilled and charming. Absolutely nothing to complain about except the parents of an unruly obnoxious child on the KL to Colombo leg who threw a 2 hour temper tantrum and seemed to feel their malevolent offspring's behavior was somehow acceptable in public. As the parents were unwilling to the FA's and several passengers attempted to intervene. When I spoke to the purser about a seat change she instead invited me into the galley for coffee and desert. Will definitely fly Sri Lankan again.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Evans Yolanda","United States","2014-09-14","I am normally an American Airlines passenger and vowed to never stray from them. However when planning my trip to Vegas from Dallas Spirit had the best arrival time and departure time for me. So I decided to give Spirit a try. I as well as others heard a lot of negative things about Spirit but I like to try things out for myself and give my own opinion of the airline. I must say I did read all there were to read about Spirit so that I wouldn't be caught with unexpected ""price"" surprises. I must say that even though the flight was tight as far as room I enjoyed the airline. Yes they do charge for choosing more leg rooms luggage and snacks but overall it was worth the money that I paid. Checking in and checking baggage were no problem. Spirit also sent emails informing me of my flight status. I just might give them a try again for my future trip.","","","","","9.0","4.0","4.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Raj Banerjee","United States","2014-09-10","Not sure how this airline is still around with the abysmal service and ridiculous delays. Flight to Chicago from Boston two days ago delayed by 3 hours. Today the return flight is delayed for three and a half and counting. Not weather delay mind you. Please avoid this airline. Not worth the meagre fare savings.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Huy Vu","Vietnam","2013-05-05","Male-Colombo-Singapore. Male-Colombo: Cabin crew were not welcoming or friendly. The seat was hard and the entertainment system did not work. I ate before the flight so did not try the food. Colombo-Singapore: Flight left at 2am and a very big meal served at 3am with nothing served before landing at 8am. Definitely not paying for SriLankan Airlines anymore.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Davies","United Kingdom","2013-05-04","London-Colombo return. Main dissatisfaction was that after making very specific enquiries about weight and dimensions of cabin baggage we scrupulously limited ourselves to 7kg only to see people carrying large cumbersome and clearly heavy cases onto the aircraft. If they make rules they should enforce them and not rely on Brits to do all the compliance! On three out of four meal services the options shown on the menu card we had been ceremoniously presented with had run out. On one occasion a cabin stewardess made a special effort to try to provide something better than the default. Ordering a drink that came out of a can (eg beer) you did not get the can - just a glass! The safety demonstration was very poor. I was twenty rows back from the cabin crew and they simply seemed to wave their arms around to demonstrate the emergency exits. Terrible lack of rigour. Ironic that we had to make a safety stop at Frankfurt on return to London and the cabin crew we called upon to demonstrate emergency procedures again just before we landed. That said the flight was reasonably comfortable and passenger handling otherwise to an acceptable standard. My main yardstick is BA who would win hands down.","","","Economy","","5.0","2.0","3.0","2.0","3.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Francois East","Canada","2014-09-10","Economy flight is economy service do not expect US Airways first class service for a fraction of the price. Seats are uncomfortable no entertaining system in the headrest no free drinks user payer system bare fare smaller size and lighter weight allowance for luggage. There is still an economy. We had the choice driving down to Florida from Quebec with two young kids and two adults for holiday or flying from Plattsburgh and rent a car. There was only a $200 total difference counting meals and motels plus 6 days of driving back and forth. So we took this. Expect a slow service and read all user rules and conditions and you will be satisfied. For sure if you do not read that the registered item is max 40 pounds and you bring a 45 pounds item you will be charged with no exceptions because its cheaper for the rest. Read what you agree to buy before buying and there will be no or not many complains.","","","","","8.0","1.0","4.0","1.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Diana Oquendo","United States","2014-09-06","Whatever little bit of money you save when you book your flight they are going to get back in outrageous fees. My dad came to visit us from Bogota. The flight here was delayed 2 hours for no apparent reason. No apologies or explanations given. They didn't even offer him a cup of coffee or water! This is an international flight. Water and crackers are pretty standard! He got lost in the airport because their flight attendants fail to tell the passengers where to claim their bags. Since they ended up arriving around 2am half of the airport (ATL) was not in service and there was nobody available to give any information. We dropped him off this morning to go back home and I am hoping things go better after the rough start we had this morning. I have never seen such terrible customer service. These people were rude. Their kiosk to do self check in was very slow to the point I wasn't sure if it was working. A woman from the airline started to come toward me so I thought she was coming to help me. She actually asked me where he was going and snatched his passport out of my hands stood in front of the computer and cancelled where I was trying to do the self check in. Then she told us to get in line. The we went to the very crowded counter only to get yelled at by to more of their employees. Then they proceed to charge him extra for an ""overweight"" bag. We were never told that their limit was 40lb instead of the standard 50 - his bag was 48lb! They were charging people for carry ons that were very small.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Matheny","United States","2014-09-06","Flight 600 from Atlanta to Dallas July 16th and Flight 877 from Dallas to Atlanta on July 18th. I even question why there is a place to write a review on such an unbelievably classless company. The worst travel experience. The flight was delayed 3 hrs in arriving to our gate. The flight was delayed 1 hr after boarding. The flight was delayed yet again at the destination gate. On the flight the flight attendants were very crude and borderline confrontational to paying customers. When I asked for a cup of water the flight attendant responded ""No way this is Spirit Air where you don't get anything for free!"" I understand the principal of a discount airline is to pass down the savings to the customer however to do so at the expense of professionalism is certainly not worth the savings. This was my first and certainly last flight with Spirt Airlines. Take heed and do not fly Spirit airlines.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Dubiella","Germany","2013-04-23","CMB-FRA UL553 21 April Business Class. Smooth Check-in at Silk Line Route Departure Area especially for Business Class Passengers. Comfortable Serendib Lounge with a lot of hot food and many alcoholic and non alcoholic beverage offerings. Bus Gate with late Boarding for Business Passengers. Onboard: the new Flat Bed was announced it was an Old Style Business Class maybe ex BMI Aircraft with roomy comfortable Business Seats but with a dirty old look. Terrible non AVOD TV and Audio Program and not the promised full flat seat. Very good first class style dinner and breakfast. 4 flight attendants have to serve a maximum of 18 seats but no one knows what the other one is doing. They walk back to the galley for every single plate and glass which is very confusing for them and the passengers. Anyway very friendly crew and excellent meals served. 30 minutes late departure in Colombo 20 minutes late arrival in Frankfurt. Good Value for Money and if they offer the new Flat Bed soon I will fly again with them.","","","Business Class","","8.0","4.0","4.0","5.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Dubiella","Germany","2013-04-23","BKK to CMB 18 April UL887. Lounge in BKK is the Air France Sky Lounge which is big but very basic and with limited Food and Beverage Service. Low quality Wines and no Champagne served (in an Air France Lounge ). Very good organized boarding with separate doors for Economy and Business Class. Old style Business Class seat in an A340. Good enough for a 3 hours but very bad if a long distance flight. Very limited video program audio did not work at all. Good dinner but kind of rushed service by very friendly crew. On Time arrival in Colombo. For the same low price I would not mind flying again with UL.","","","Business Class","","7.0","4.0","4.0","4.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","W Freestone","United Kingdom","2013-04-22","We flew London to Colombo. The seats were cramped and uncomfortable there were children yelling and running up and down the aisle for a good portion of the flight (flight crew allowed this to go on without talking to the children or their parents). My husbands TV did not work so we had to share mine. We did not have on demand movies and had to watch the same ones over and over for both departure and return flights.","","","Economy","","2.0","2.0","3.0","4.0","2.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Toya Rajae Hasia","United States","2014-09-06","Spirit Airlines is the most awful business I've ever been forced to use. Not only did they charge me $45 dollars just to check my carry on they delayed our flight three times making us 4 hours late getting home. I missed my ride from the airport missed an important meeting and spent more money on airport dinner than expected because of these clowns. Then they refused to compensate on the first delay! Will never use them again. Don't expect any complimentary water it's $3 a bottle right along with the $10 charged to print your boarding pass.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joseph Sapp","United States","2014-09-06","I flew with Spirit via round trip from BWI to LAS. Most of the time their website was down or didn't work. When I arrived at BWI not a single person at the check in desk. Their so called carry on cost $50 at the counter or $100 at the gate. Once on the aircraft the seats didn't even recline and felt like there was no padding at all! If you requested a seat oh yes another charge of at least $18. Now combined seat charge carry on charge you can expect to pay up to $236.00 on top of the so called ""cheap flight"". I will ""never "" fly on this airline again.","","","","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M de Vries","Netherlands","2013-04-21","Amsterdam to Colombo plane was pretty old seats were old. There was inflight entertainment a screen in the seat before you but the quality was very bad. The movies were not on demand. When I arrived in Colombo my bag was delayed I had to wait for 2 days. And today I flew back from Colombo to Frankfurt and from there a transfer flight to Amsterdam. The flight Colombo-Frankfurt was delayed for 1 hour and my bags were delayed when I arrived in Amsterdam.","","","Economy","","6.0","1.0","3.0","2.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Hongladarom Supapong","Thailand","2013-04-18","Bangkok to Frankfurt business class April 9 2013. Flight departing from Bangkok UL887 was on a A330-200 4R-ALH which now has the new business class seats (lie-flat). I transited at Colombo in their lounge for flight UL 553 with a A330-200 4R-ALA just equipped with new business class seats. It was a great product but flight delayed 30 minutes. Service was great and food was good but entertainment was limited to a few movies. On my return trip UL 554 with the same aircraft as my flight to Frankfurt and new business class seats there was a little problem with the air conditioner so I couldn't sleep so well. Flight arrived one hour early and left early so I had 3 hours to transit at Colombo for UL 422 to Bangkok. Again delayed almost one hour as the flight arrived late from Dammam. The entertainment functioned well this aircraft was the first introduced with new business class as it was the one only working with safety videos before take off. Flight was fast and arrived late for about 20 minutes than schedule. I give 10 for seats 9 for entertainment.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Mapstone","United States","2014-09-06","I decided to fly Spirit in spite of negative publicity regarding baggage and other fee extortion because the times worked the best. I did not have a problem with my baggage because I was diligent about adhering to the size and weight restrictions. Unfortunately my flights were delayed both ways (one due to flight crew not showing up and the other due to weather). This was the least legroom between seats that I have ever experienced on any flight. Not to mention I had two people sitting next to me on the first flight who both were way too big for their seats making it impossible to get up to go to the restroom during the flight. It would make sense for the flight crew to manage these situations because it is unsafe and unreasonably uncomfortable. The flight back was equally miserable. The elderly father and his son sitting next to me were also first time Spirit flyers and we spent most of the flight discussing how we would never fly Spirit again since they had similar bad experiences. There were two empty rows in front of us and the son - very tall - sitting next to me asked the flight attendant if he could move into one of them. The flight attendant said he had to wait until the plane was in the air and then two very rude women were allowed to take seats in those rows about 30 seconds later (before the plane even moved from the gate). The woman who took the row of seats directly in front of us weighed approximately 350 lbs and spent the flight lying across all three seats snoring loudly while we sat in our sardine accommodations behind her. I knew not to expect frills but flying Spirit reminded me of an airborne Greyhound bus filled with the people of Walmart. Now that I have experienced it I know that it's worth it to change my schedule and pay whatever it takes to fly another airline. I realize that Spirit is one of the most profitable US based airlines with more than enough people to market this low-end service to; however I would strongly encourage my friends to pursue other options for their air travel. Most people I know care about service and would be equally disgusted by the Spirit experience.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ann Scott","United States","2014-09-06","You can only carry a purse or a small backpack not a carry on. A ""carry on"" is an additional $50. All refreshments are for purchase. To choose your seat is an additional $18. To get a boarding pass from a representative at the counter is an additional $10. I flew to Houston from LA. For my returning flight 2 of the 4 kiosks were out of service to self check in. I had to wait in the same line as the people that were paying for all of their baggage and get boarding passes trying to avoid the $10 fee. My flight was at 11.25 I got to the kiosk at 10.41 and my pass wouldn't print. I get to the representative and he tells me I've missed my flight that leaves 40 minutes later. I had to check in by 10.40. They had no more flights leaving that day and the next day's flight was oversold. (What airline only has one flight to Los Angeles). They couldn't book me on another flight for 2 days. I had to buy a same-day one-way ticket on another airline or wait 2 days to get home. I will never fly Spirit again. The fair is not cheaper. By the time you're finished purchasing all the things you'll need a fair ends up as much as if not more than any of their competitors.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F G Ross","United States","2014-09-06","My wife and I flew Spirit from Las Vegas to Houston Texas in Feb 2014. It was so cramped it felt like we were in a sardine can. I just read in the news that Spirit is the cheapest on leg room in the entire industry and that on an Airbus 320 they pack 178 passengers into the plane while United only packs in 138 passengers. Spirit charge for everything. We will never fly Spirit again.","","","","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Schade","United Arab Emirates","2013-04-14","AUH-Colombo-BKK return in Business Class. Usual good service and food but the worst business class seat in the industry. I made 8 flights on their A330 and A340 in the past year but none of the flights had their upgraded business class seats. I am not sure if they actually upgrading their fleet as indicated on their website. IFE not even worth the effort to switch on. Its not really worth the extra $$$ to fly C class on UL.","","","Business Class","","5.0","1.0","5.0","4.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Baugh","United Kingdom","2013-04-03","Heathrow-Sri Lanka return direct and had both the worst and best business flights I have had thus far. On the outward journey the plane was so old it had ashtrays and awful seats which were definitely not adequate for long-haul by today's standards. On top of which the TV was in the seatback of the seat in front so consequently when they reclined you could not see the screen. My screen only worked on 1 channel so I had 1 film to watch on an 11 hour flight and my husband's TV didn't work at all. On the return journey it could not have been more different. Excellent lie-flat beds great food great amount of channels to watch superb flight! I suggest you ring the airline before hand to check that the aircraft will be a lie-flat before you book!","","","Business Class","","5.0","1.0","4.0","3.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Ellis","United States","2014-09-06","Flight 484 DFW to PHL 8/28/14. Flight 215 PHL to DFW. 9/2/14. We had a good experience with Spirit Airlines. Some people only see that they ""nickel and dime"" you but the truth is they gave a reduced price so that all the other things can be optional. We liked the plane we flew going out to Philadelphia and coming back to Dallas too! It was great and one of the things I liked most was the great customer service from the crew.","","","","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","William McCall","United States","2014-09-06","My wife and I booked a round trip flight from New Orleans to Fort Lauderdale Florida to take a 20th Anniversary cruise on Carnival. I did take the time to read the information that Spirit publishes on their website so there were no surprises for us. Beginning with our arrival at the New Orleans airport their employees were all most courteous helpful and this extended throughout both the originating and return flights. Spirit sells you what you want and does not sell you what you don't want or need. We paid for the equivalent of first class seats as well as checked bags and still came out hundreds of dollars less than the cost of first class service on any other airline. Both flights were smooth and on time. The flight crews did a very good job of getting everyone on board and ready to go on time. We would not hesitate to fly them again. I'm thankful they offer the option of a-la- carte flying.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Philip Porter","United Kingdom","2013-04-02","LHR to Colombo return. A340 on outward flight - cabin felt cramped compared. Clearly a fairly old aircraft that was showing its age in the cabin and lavatories. No soap in the lavatory and when I asked for some the response was rather surly! Same can be said of the general attitude of the flight attendants on this leg. In general the in-flight service was slow and not particularly friendly. Inflight entertainment is on a loop and several large old style TVs complimented the seat back screens. Return leg on an A330 which felt more spacious although seat pitch was the same I believe. Service a little less surly than the outward leg. Good briefing from Captain - clear and informative which makes a change. New choice of movies from outward flight - very limited selection though and nothing that appealed to me but this is of course a highly subjective area. Tried to buy duty free - again it was possible but I the surly attitude prevailed and I was treated very much as if I was making an out of the ordinary request! Overall surly cabin crew on both legs and flights were OK but nothing really stands out - a little bit of effort from the cabin crew and some updating of the aircraft and they would be in a much better position.","","","Economy","","6.0","4.0","2.0","3.0","3.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Simon Maguire","United Arab Emirates","2013-03-20","AUH-CMB on a reward ticket and was impressed with the service. Dedicated generic fast track check in and security area in Abu Dhabi worked very well and check in to lounge took less than 5 minutes. A320 is just over a year old unfortunately the interior is already showing its age. The leather on the seats was dirty and I used my hot towel to clean grime off the arms of the seat. Friendly welcome by crew and great service with drinks being filled up regularly. This A320 flight leaves AUH at 2230 and therefore most people want to sleep. Dinner service a little slow and when the main courses did come mine was stone cold. Unfortunately my first choice wasn't available the passenger across the aisle got the last one. Dedicated J class bus in Colombo to main terminal. Return journey J class passengers can avail of the silk route lounge where you are checked in by an agent while seated brought through a dedicated security kiosk in the lounge and escorted to the Serendib lounge airside. Service on the return was friendly the dinner was delicious. UL are not a premier carrier but do an excellent service at a much cheaper rate would most definitely be happy to recommend them and fly with them again.","","","Business Class","","6.0","4.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary Grant","United States","2014-09-06","I checked in the day before and printed the boarding pass paid for the checked baggage which I have no problem with. The instructions said go to the Fast Bag Check. It was a holiday weekend at LAX one of the busiest airports in the world. There was no ""Fast Bag Check"" and only one check in counter open. I was in line more than hour before the flight time with about 4 people in front of me. The line moved slowly until there was one customer in front of me. It then came to a complete halt for about 30 minutes. The customer was paying for baggage with cash and they had no change. The check in person walked aimlessly around to other airlines asking fir change and then just stood at his counter doing nothing. He refused to check in any other customers. When he eventually got change and I got to his counter he asked where are you going and I said Dallas he laughed and said ""too bad the flight has left"". I replied no my flight was in 30 mins to which he laughed and said ""check in closes 45 mins before the flight"". I said I was in line well before 45 minutes and he had spent 30 minutes waiting for change when he could have helped others. He ignored me and called out to the next person in line. They too were going to Dallas and so was everybody in line. Everybody complained but he refused to do anything. The next flight was 7pm that evening and it would be an extra $267. I paid the $267 reluctantly. He would not check me in and made a snide comment about making sure I wasn't late next time or I wouldn't be allowed on that flight. The 7pm flight was delayed ""due to maintenance"" until 8 9 and then eventually 10 pm. While waiting at the airport. I decided to check the flight online. The price if the flight was $92 and I had been charged $87 plus an extra $267. That was it I went straight to the boarding desk. Luckily the agent at the desk was really sympathetic and acted like he wasn't surprised apologized and without me asking refunded the $267 and upgraded my seat to the most expensive seat for free. The flight attendants were actually very pleasant and helpful but the plane was so cold. The flight attendants were wearing sweaters and thick tights. Several passengers complained about the temperature but nothing was done. I arrived in Dallas at 3am and had to spend another $100 on a taxi because I could not have the person who was picking me up be up until that time in the morning. Never again!","","","","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Finlay","United States","2014-09-06","4 hours late from Las Vegas to San Diego. Poor communications no one at the gate. I was given a 7$ meal voucher 15 minutes before we boarded and that was only because I asked.","","","","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Juergen Weich","Germany","2013-03-19","Return flight FRA-CMB-BKK-CMB-FRA in Business. Booking process very smooth online was looking forward to their new business class at least on part of flights but all 4 flights were in the old business class. Nevertheless it was a surprisingly good experience. Priority check-in/priority lane on security check and boarding worked well on all 4 flights warm greeting from crew all flights were on schedule. In FRA they use the One World lounge in Terminal 2 ok but nothing special. Serendib lounge in CMB is easy to find (small airport) and only a few steps from/to the gate what is very convenient compared to some other airports. Not the newest but excellent food service drink selection and Internet access working well. Lounge in BKK on flight back was ok but again nothing special. Flight experience basically the same on all 4 flights older business seats that do not recline flat but are still very comfortable. Inflight entertainment is outdated. What makes the difference is the friendliness of the cabin crew. Food and drinks were very good as well. The downgrade is due to the old seating and no IFE although that was not bothering my very good experience flying with them but for others it might be an issue. Highly recommended will fly with them again on next occasion.","","","Business Class","","8.0","4.0","5.0","5.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Robinson","United Kingdom","2013-03-05","Heathrow to Colombo (UL504) and return (UL503). Business class on outward leg to take advantage of the flat bed on an overnight flight (7 rows with 2-2-2 configuration i.e. 42 seats all of which were occupied). Tried repeatedly to check in online but got an automated message that this was not possible. BA desk at Manchester confirmed they could not through check pax or luggage. Although the check in with Sri Lankan at HRW was smooth the baggage collection on arrival from Manchester transfer between terminals and so called ‘fast-track’ security was a nightmare taking almost 3 hours. Lounge in LHR Terminal 4 (shared with Gulf Air) was one of the best we have used – spacious and relaxing environment. Boarding was a bit chaotic. Families with children called first no preference given to business class. Onboard service and environment was similar to typical business/club class with many other airlines with the exception of the entertainment system (very limited selection not easy to use poor quality sound). Crew very attentive drinks served frequently good choice of western and Sri Lankan meals for dinner and breakfast. Flat bed was very comfortable. Good Bulgari amenity kit. Returned in economy class (2-4-2 configuration). No queue for check in at Colombo and were allocated requested seats. Surprised that we were automatically through checked to Manchester even though we were overnighting at HRW. CMB airport was a reasonable size with a good selection of shops. Airport has a limited number of toilets and these can be very busy at certain times. Clear boarding announcements. Good welcome and attentiveness from crew. No amenity kit despite this being a 12 hour flight. Seat pitch and width is not significantly better or worse than many scheduled economy seats. There was no foot rest. Overall there are issues because the planes are dated but otherwise the cost of business and economy class service represents good value compared with other airlines. Would definitely choose Sri Lankan again for a direct flight.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Roy","United States","2014-09-06","I was a first-time passenger on Spirit Airlines and unfortunately my experience was not a good one. Before online check-in I was unable to reach customer service by phone. The FAQ section did not address my concern so I expected to ""talk"" to a person there. All one gets when calling the phone # provided is one prompt after another with no ""speak to rep"" option. The 4 takeoff and landings for my destination were all 2+ hours late. If you want to get there on time or even slightly later forget flying with Spirit Airlines. Their routes are ridiculous. My flight from Kansas City to Minneapolis took me to Chicago first where I had a long layover which ended up even longer due to bad weather in Chicago. That was understandable but flight out of Chicago on return flight was delayed without explanation. A flight from KC to Mpls is actually only 1.5 hrs but it took me all day in airports and in Spirit planes to get there.","","","","","2.0","3.0","4.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Prassas","United States","2014-09-06","I flew Spirit out of Philly to Las Vegas during Labor Day Weekend and I have to say this was by far the worst flying experience I've had. There is zero customer service skills among the staff - that and no communication between staff and customers regarding delays. I sat on the runway for a good hour before my friend asks the flight attendant what the delay was about and her response was ""the jet is being fuelled"" funny because there was absolutely no fuel truck in sight. We come to find out there was a mechanical issue with the plane. Where did they get those seats from. I'm by no means a large girl but those seats made me feel large I was unbearably uncomfortable. The seats didn't recline there was absolutely no leg room and the seats were so close together that I could smell the breath of the person next to me. The temperature in the plane was so cold. If you think you're getting complimentary water think again - Spirit Airline nickles and dimes you for absolutely everything including water. $320 round trip from Philly to Vegas seems like a good deal until you add in the $90 for just a carry on and $3 for water and additional costs for any other drink or snack. If you are looking for a cheap flight you will find it on Spirit Airlines along with a cheap experience and lying staff members.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A King","United States","2014-09-06","Just yesterday I had the worst experience I've ever had with any airline We were booked to fly out of Cancun directly to Dallas with Spirit Airlines. They had overbooked the flight by about 7 people and everyone showed up some people volunteered to give up their seats for the usual compensation package. My partner and I checked in online in the morning prior to the flight. We arrived to the airport and waited at the check in counter as they were getting another couple checked in printed boarding passes checked luggage and sent those passengers on their way to the gate. They however denied us help denied offering any customer service or compensation because they said we had arrived too late to print off boarding passes but they did admit to use that they had knowledge of our online check in. Then while we were standing at the counter with 4 other passengers Spirit Airlines proceeded to book flights and offer hotel and ticket compensation to the other passengers. I will never fly Spirit Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Mohammed Al-Adsani","Kuwait","2013-02-28","Flew from Kuwait - Colombo round-trip. Business class cabin very comfortable and seats recline to 180 degrees making it a comfortable fully-flat bed. Cabin crew very attentive and professional. My dinning experience was very good. Would defenitly recommend this airline and can't wait to fly with them again soon.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Slava Chevtchouk","France","2013-02-20","Paris to Malé via Colombo and had a very mixed experience. We had latest A330 aircraft's on our way to Malé with new seats. These seats are very good plenty of storage space fully flat and very comfortable. Only one minus - remote control did not work so I had to touch the screen to navigate through entertainment system. Very good meals (especially Sri Lankan options) and very pleasant service. On the way back to Paris got older A330 with old seats which is different story. Difficult to find really comfortable position to sleep which is important on an 11-hours night flight. Main remark on both long-haul legs is the fact that they serve breakfast very early almost two hours before landing around 3.30am. So if you want to sleep - let attendants know! Sindbad lounge in Colombo is medium size but toilets are very small and busy. All in all - not so bad (except old seats on way to Paris) especially known the price which is as twice as cheap compared to Etihad or Emirates.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Onukwuru Chima","United States","2014-09-01","Booked a flight to Dallas from Philadelphia that was to depart at 12.15pm. Get to the airport and try to check in I get informed that my flight is now delayed for another 3 hours. It's understandable that things do occur but what upsets me is that I got NO notification of the delay. It's very unprofessional for the Airline to not inform it's customers of a change such as that.","","","","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anna Edmondson","United States","2014-09-01","This was my partner and my first experience flying Spirit Air. Our flight out to Boston was flawless. After about 3 hours of delays in Boston MA where our return trip started we were told despite the delays that the plane we were on would still be the one we stayed on all the way to Portland OR. We were told this twice in Boston airport by Spirit Airline personnel. In Chicago they asked us to stay on the plane come through to take our tickets and announced as we were taxiing onto the runway that the plane wouldn't be continuing on to San Diego after LV. Any passengers continuing on to Portland OR were all set because this plane would be going straight from Las Vegas to Portland OR after a brief stop. In Las Vegas we were asked to disembark while they changed flight crews and cleaned up. We were told to stay right at the gate so we could re-board as quickly as possible. When we got into the terminal we double checked with the representative at the gate that this was where we would be re-boarding our flight and she barked back at us rudely and accusingly ""No this isn't your flight you missed your flight. This plane is going to LA. Your flight took off hours ago"". We were shocked. Ourselves and about 30 other passengers were sent to the next gate where we spent 2 hours trying to get an explanation and resolution. We were lied to by Spirit Airline Representatives multiple times. They offered 10% off two night stay in Las Vegas hotels and a spot on the Monday 4.30pm flight. Or a refund of the portion of our trip from Las Vegas to Portland OR. Most of us needed to get home for work Monday. We asked both through the company representative at the gate and through the customer service hotline that Spirit Airlines rectify the problem they had created. Some of us were desperate enough to ride a bus all the way to Portland. When that was turned down as a solution by Spirit we asked that at the very least we be treated the same way overflow passengers are. Meal vouchers a free round- trip ticket and free hotel stays. That was also turned down. In the middle of the night in an empty airport my partner and I had to find a courtesy phone and book a Sunday morning flight with another airline charging over $700 to my credit card just so we could be home in time to go to work on Monday. The entire experience was stressful and the way Spirit Airlines handled the situation was ridiculous. Not I nor anybody I know will ever fly Spirit Airlines again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Layton","United States","2014-09-01","My son had a scheduled flight at 10.30am today. They pull out only to turn around and go back into the terminal for a problem. He has sat in the terminal since 10.30am and no news and they don't update. He is 18 and when he walked over to ticket counter to get an update he was given a nasty answer and no info. We live 2 hours from the airport and would say spending 500$ to fly to Florida is not exactly cheap and the service is lousy! No news if his plane will ever leave!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Sriskanda","United States","2013-02-08","I had the connection from Heathrow to Colombo which is remarkable very good comparing other US airlines. Because I was travelling from Columbia SC through Washington DC to London UK. The service hospitality and the flight environment was very nice. Food was excellent! I paid more because of the day - Dec 23rd but my score was not for the money but for the service.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","3.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Uwe Luedemann","Germany","2013-02-04","PVG-BKK A340-300. Aircraft was on time totally full in Business but only 18 seats. Very friendly flight attendants. Looking always during flight with a big smile. Food was medium IFE was medium too and still an old seat in the Airbus. Flight was 5 hours so really not comfortable - but for the price and time of this flight a good offer. Will fly again next time.","","","Business Class","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Emanuel","United States","2014-09-01","This airline is the worst! As I'm typing this review I'm sitting in an airport waiting on a delayed flight. It was Spirits first flight of the day from PHL to Myrtle Beach and the weather is perfect for a Labor Day weekend so one would not think a flight would be delayed. The reason for the delay is that the flight staff got in really late last night so in order to stay in compliance with the employment rules they must rest. I completely understand that but instead of Spirit sending the passengers an email/text because they had advance notice of this delay they just let people show up at the crack of dawn for nothing! Any savings you get from purchasing a Spirit ticket will be offset by extra fees (extra time spent for parking in the garage seat fees baggage fees and tons of indirect fees) lost time (I could've slept in) headaches and bad customer service. My first and last time flying with this airline. Future passengers you've been warned.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Lewis","United States","2014-09-01","My husband's incoming flight (on another airline) decided to hold everyone on the plane for 45 minutes because customs was busy. This left him with (and a lot of other people) about 40 minutes before his Spirit flight was scheduled to depart (the last one). They wouldn't let him or anyone else check in! And there were no available flights for 2 days. Spending not just one but two nights in the airport is ridiculous. With fees etc. it's more a case of buyer beware but the absolute lack of a single damn given about your passengers is unacceptable. If you knew everyone was going to be stranded for 2 days why decide it was too close to departure (at more than 30 minutes before) to let anyone check in? Instead most people got to spend a glorious 3-day 2-night vacation in the Ft. Lauderdale airport. With you know no open restaurants no place to lie down. And customer service? Laughable. Needless to say we will never be flying Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Praveen Kumar Prem","United Kingdom","2013-01-29","16/01/2013 London-Colombo-Chennai A330/A340. Well maintained aircraft's best inflight meals crew very attentive and friendly water and drinks served frequently between London-Colombo. Very short connection of 45 minutes at Colombo and arrived at Chennai in under 13 hours with one stop over. Inflight entertainment good considering a night flight. On time performance for London-Colombo-Chennai. 22/01/2013 Chennai- Colombo-London A330 on both legs. Same flight used on both legs short connection of 1hr at Colombo - very attentive and friendly cabin crews on both legs. Good inflight meals water and drinks served frequently during the long flight between Colombo-London. On time performance for both Chennai-Colombo-London.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Bertram","Australia","2013-01-24","CMB-MLE and CMB-SIN on A330 in what seemed like a 'short haul' business class cabin. The seats were wider reclined and were fairly comfortable although nothing like the comfort of the lie flat seats on the DXB to CMB leg of our journey (highly recommended). Meals were quite tasty and service was quite good but the IFE really let the experience down with very limited selections. In addition my touchscreen kept freezing but there was nothing they could do as the cabin was full. Fortunately the problem fixed itself after a while. The dedicated check in and immigration area for J class was a nice touch and we found the Serendib lounge to be spacious and comfortable.","","","Business Class","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Beryl Zhao","United States","2014-09-01","Was nervous about the airline after reading all the negative reviews but if you honestly know that you're getting into a discount airline with unbundled pricing - pay for each additional service you receive - it's really not bad. Pre-register and prepay for your bags beforehand. I mean for its target demographic (apparently) of fun- spirited weekend travelers carrying only a duffel bag or a backpack on them it's a steal. I will definitely fly if I have to interview in one of their cities they carry. My only complaint was that the flight attendants were goofing off and did not try to give an appearance of professionalism or competency. But that's just my thing -they were nice and helpful people overall.","","","","","7.0","5.0","3.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Grimley","United States","2014-09-01","I flew Detroit to Minneapolis. Flight on time arrived early. No problems. This was my first flight on Spirit. I had low expectations but was pleasantly surprised. Perhaps I was just lucky on this flight. I even checked a bag for $30. Cheaper than carrying one of $35. So no carry on - I mean no - nothing carried on. I think as long as you know what you are possibly getting yourself in to and you don't mind delays and no frills the experience will be ok. That's my take for my first flight anyway. Who knows my next flight might not go so smoothly.","","","","","8.0","4.0","4.0","1.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Cader","Norway","2013-01-22","Direct flights from London and Frankfurt are convenient. But I was very disappointed to see that the maintenance of the cabins are not up to date. My fellow traveller had to sit on a seat in which the springs were coming off. The flight was full but if Sri Lanka wants tourists they have to cater to the comfort of the passengers. One of the bathrooms smelt before takeoff from London and same from Colombo. I have commented that I do not recommend but if measures are taken to improve the comfort in the cabins specially in long distance flights I would definitely recommend it.","","","Economy","","3.0","3.0","4.0","4.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Steven Lindley","United Kingdom","2013-01-22","Return Heathrow Colombo. The planes are very shabby seats dirty and old. The IFE was broken on both legs on my wife's seat when mine worked it kept cutting out and losing the sound the standard of films was terrible 4 very low budget films. Staff really didn't seem interested in their jobs not friendly did the bare minimum. Food just about acceptable better than a 12 hour fast. Booked with them as it was the only direct flight I could find and so thought this would be a better experience than having to take a connecting flight I was wrong.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","F G Lima","United Kingdom","2013-01-17","LHR-CMB-LHR. Outbound check in smooth flight delayed 5 hours onboard dated and IFE was faulty to point of annoying and not using. Return leg arrived at airport at 10pm to find flight delayed 6 hours check in bordering a comedy sketch. In flight slightly better than first leg. When going on a 11 hour flight last thing you need is to get to airport both time for lengthy delays. Loved our holiday in Sri Lanka but shall return with a different airline.","","","Economy","","4.0","2.0","3.0","4.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sanchez Pablo","United States","2014-09-01","August 20th from Bogota Colombia to Orlando Florida to Dallas/Ft.Worth. The worst airline I have ever flown. We were held on the aircraft for 2 hours before we were finally allowed to depart the plane. We missed our connecting flight and when we tried to work the issue out with the attendants they were absolutely rude. I do not recommend this airline to anyone and will no longer use this airline. There is no cost savings using the company.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Spence Anthony","United States","2014-08-28","Spirit Airlines should be renamed ""Broken Spirit Airlines"" because their spirit is broken and they want to break their passengers spirit too. Our flight from Boston to Atlanta was delayed 4 hours. The return flight was also delayed by around the same time. I flew first class wasn't given anything extra no free drink or snack.","","","First Class","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Hickey","United States","2014-08-28","They had a 6 hour delay from Boston to Ft. Lauderdale and the flight was to continue to Tampa but they took that flight #615 and made a new flight and left about 14 passengers stranded at 1am at the airport. They also told us the next flight going out was at 10pm that night. They offered us a partial credit of our flight which that leg was worth $69 or we could fly into Orlando. We fly into Orlando with no way to get to Tampa. No Spirit flights from Orlando to Tampa. Cost me another $100 for a rental since I was picking my vehicle up in Orlando and dropping off in Tampa. Customer service is horrendous. I spent 36 hours awake and landed at an airport I never asked to be at and it cost me more money thanks to Spirit. Whatever you think you will save forget it go with someone else otherwise you will regret it I did. A water and tea cost $5.00.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C J Hutt","United Kingdom","2013-01-08","Return between CDG (Paris) and Colombo on 14 December 2012 and 30 December 2012. Check-in in Paris was easy and smooth although the lounge was small we still were served champagne! Onboard - smiles from the cabin staff who were excellent and could not do enough for us although my inflight entertainment did not work. This was not a problem as I used my IPad. Return flight to CDG was on a more modern plane and again the staff were brilliant! Food cannot be faulted and the inflight screens were large and easy to use. Would recommend this airline!","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Praveen Kumar","United Kingdom","2013-01-03","30 Dec MAA-CMB-LHR. A330 on MAA-CMB and A340 on CMB-LHR- both flights comfortable. Christmas decorations in-flight was nice. Food tasty and plentiful. IFE needs upgrading on older 340s. FA's were courteous and smiling. Collection of food trays delayed before landing at LHR. Landing cards were not supplied earlier flights they were supplied. Would have saved me time in immigration queue at LHR. Otherwise a nice flight and I am flying again in 2 weeks time with SriLankan.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Cosper","United States","2014-08-28","Their ""bare fare"" is too bare. Not even water? Really? It is painfully obvious Spirit cares nothing about their customers and only about making money. I selected Spirit because the flight was going to get me in a few hours earlier and I needed to be there for business. Both flights on the way down to Vegas were delayed which caused me to be late to my meetings. After being stuck on the plane for over two hours more than I was supposed to be I wasn't able to get complimentary water. The return flight was also delayed over an hour (but there was no mention of the delay at the gate and the flight duration was 30 minutes longer than stated). No apologies just snarky attitudes from the attendants. Those in the ""budget seats"" were crammed in tight and often reminded over the loud speaker that we were in the ""budget"" seats. When it was time to disembark the attendant said ""get out"" over the loud speaker. The mobile app doesn't work properly on an iPhone. I couldn't even check in. I can't say one thing good about the experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Marsha Rollins","United States","2014-08-28","I have used Spirit several times so far. Each time it gets worst! The tickets are inexpensive but the baggage fees are ridiculous. The seats are very uncomfortable! It was hot on the plane with a lot of babies screaming. The cabin and the laboratory were dirty. It were a very depressing flight. I don't think I will use them again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E DiPego","United States","2014-08-28","Flew to MN for the weekend delayed 3 times on the way there and on the way back twice. On the way home they kept us on runway for an hour deboarded us another hour went by reboarded us and when we were all on they announced that people with connections to Tampa should get off since they were going to miss connection. 2 minutes later announced all passengers with connections to CA should get off as well. They also charged me $100 at the gate for a bag that they did not charge me for on the way there.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Sally Hopney","United Kingdom","2013-01-03","LHR-CMB. Check in smooth and flight on time. The plane looked old and dirty and in need of an upgrade the seat's fabric torn and an old entertainment system. Food was great some of the best I have tasted on a plane! Restricted choice of IFE and what was on the magazine wasn't available to watch and sometimes the screen would randomly shut down and turn on disrupting what I was watching. Staff were OK but seemed to be tired with their job. Regret paying that much money for a disappointing flight.","","","Economy","","4.0","4.0","3.0","5.0","2.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","G Varghese","India","2013-01-02","BLR-CMB on A320. The fares are low sometimes they serve free food some inflight entertainment is there. Planes clean and comfortable staff friendly.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Cianetti","Italy","2012-12-30","FCO-CMB and CMB-FCO. I didn't understand why in the middle of night flight I was awakened (like all other passengers) to eat the second meal 3 hours and 45 minutes before landing while all the passenger resting and sleeping. After that they started selling duty-free items and only 1 hour and 45 minutes before landing they switched off the lights.","","","Economy","","4.0","2.0","1.0","3.0","3.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Voshell","United States","2014-08-28","They canceled mine and many other passenger's connecting flight from Chicago to New York and I did not receive any explanation until two hours later. They offer you nothing but the chance at a partial refund or a flight two days later. No hotel no food no other transportation. The best they could begrudgingly offer was to live in the airport for two days while I wait for the ""next available flight"". When you sleep on the cots in the airport they wake you up at 4am sharp and make you clear out. I suspect it's so as few other passengers as possible are aware of the shanty town that needed constructing. I only got 2.5 hours of sleep before getting booted. I was perfectly friendly throughout the entire ordeal and yet every Spirit employee showed overt contempt for the plight brought to Spirit customers by the company's own greed and ineptitude.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Snellings","United States","2014-08-28","I just came off flight 404 from Atlanta to Dallas. It was the most uncomfortable flight I have ever been on. Not only was there no leg room - the cabin was so cold I was shivering just miserable. Not worth it.","","","","","3.0","1.0","4.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J John","United Kingdom","2012-12-25","Flew London-Colombo-Kochi. Check-in was straightforward staff were ok onboard not great but certainly much more courteous than other carriers! Unfortunately the flight was a let down. The plane really needs updating. The overhead CRT screen rattled above us for the whole 10 hour flight. The entertainment system was archaic. The headphone jack for the entertainment system doesn't allow you to use your own headphones the audio didn't work anyway so no entertainment on a 10 hour flight. The food was ok. They didn't have landing cards - luckily I was in transit. But the deal breaker for me is the reliability of this airline granted my flight was only an hour late but my wife's flight is 5 hours late today. This is my first flight with Sri Lankan airlines but I will in future try to avoid it.","","","Economy","","4.0","4.0","4.0","4.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Manjusri Ishwara","Malaysia","2012-12-23","KUL-CMB-DOH and back. I was impressed with the service upgraded A340s KUL-CMB really good. A330 from CMB-DOH and back not as good but compensated by onboard service. A330 needs a real upgrade. Meals a touch disappointing in the CMB-DOH leg of the flight. Price is extremely cheap compared with direct flights from KLIA.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hugh Davis","United States","2014-08-28","Flew from Las Vegas to Denver today. Flight was 2.5 hours late. I asked if they would at least give us a free coke during the flight since we all missed dinner. ""Yes"" the person scanning our tickets said. But when we were en-route no freebies. Cokes were still $3 Coffee: $2. I think 1 person onboard ordered something. Everyone was too ticked off to give the airline another cent.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joseph Hammer","United States","2014-08-28","Before flying with Spirit I actually looked to see what to expect. I mean if someone hopes to be getting four star service they should have already erased that idea after looking at the price! My departing flight from DFW to Portland was delayed by about 90 minutes because of weather from an earlier flight. That wasn't the airline's fault and they were pretty nice about it. I looked up to see what to expect and got what I expected. Their great price is totally worth it because of the amount of money that you save. Yes I believe that this airline should be a 2-star airline but when you want to get from point A to point B cheap go Spirit.","","","","","10.0","3.0","4.0","2.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Thomas Varghese","India","2012-12-20","Very good even for a short haul flight. Flew BLR-SHJ via CMB. Sri Lankan flight was only from BLR to CMB. CMB to SHJ was a codeshare flight on Mihin Lanka. Airbus A320 which was not very spacious but comfortable. Food provided the take off and landing very smooth. Staff are friendly seats comfortable and standard. No headphones given for using the inflight entertainment on short haul flights A320 airbus is not roomy.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","W Taylor","United Kingdom","2012-12-14","Flew LHR-CMB-BKK with Sri Lankan. Food served is western or Sri Lankan. I opted for the Sri Lankan dish (lamb curry with rice and dahl) best food I've had on an economy flight - and metal cutlery. Finally an airline prepared to treat me like an adult. Great service.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Donna Cerreta","United States","2014-08-28","This was our first experience with Spirit and probably the last. The flight was scheduled for 10.40 my son arrived early to check in and was told it would be delayed as they were awaiting a part? It was then pushed back further because they were awaiting a crew member so needless to say the flight didn't take off until 1.30. The airline has no regard for its passengers and its not worth the cheaper fares.","","","","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Raul Pool","United States","2014-08-28","Flying home FL to LaGuardia NY (first attempt) was told I would miss my connecting flight in Ft. Lauderdale since the flight coming into Bogota was delayed. They blamed air traffic. When I went home again the next day they made us deplane in Ft Lauderdale go through customs wait for our luggage then bring it to our connecting flight. There was no way to make the connecting flight at all with only an hour between flights. If they knew we had to go through all this why do they offer a flight with times like that we were told we could either get a room at our own expense or sleep at the airport. Be aware of no customer service and be ready to sleep in the airport.","","","","","1.0","0.0","0.0","0.0","1.0","","","0.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Praveen Kumar","United Kingdom","2012-12-06","31 Oct Dep LHR - 1 Nov Arr MAA via CMB. Both legs A330 - decent seat pitch with foot rest. Good food and plenty of drinks. Good attention by cabin crew considering me and my wife travelling with twin infants. On time departure from LHR and connection to MAA from CMB on time. Entertainment needs overhauling but not an issue considering night flight and travelling with infants. Otherwise both legs were enjoyable. Excellent landings in thunder storms at CMB/MAA. Will fly Sri Lankan again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Ashiblie","Malaysia","2012-11-26","KUL-CMB-CDG and return. Excellent service all the way from the ground staff to the most hospitable cabin crew I have ever come across. Serendib Lounge in Colombo is great place to unwind. Meals onboard were sumptuous beyond expectation - especially the spicy Sri Lankan option. Cabin crew are very caring and regularly checks on your comfort and requirements. Flying Sri Lankan is definitely like flying in the 70s. I'm looking forward to flying with them on two more flights to Europe in the next 6 months.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sheila Etienne","United States","2014-08-28","DFW-PHL. No value for money here. Nickel and dimed at every point. This my first and last time on Spirit. You may save an initial $50 but you have to pay to select your seats. I wouldn't pay so my son sat at the other end of the plane. You have to pay for carry on and check in luggage and even any beverages. Never mind that we were delayed both ways. Departing from Philly they couldn't even give us a good reason.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lynn Harris","United States","2014-08-28","I booked my husband and his brother on a flight from MSP to Dallas. My husband had a small backpack and a small carry on bag - but with wheels. Both would get through okay on Sun Country and Delta - ones we are used to flying. He had to pay $45 to carry his wheeled one on and $100 on the way back. He said he couldn't believe how many people had to pay the $100 bag fee. We will never fly Spirit again. No beverages or snacks complimentary on board.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Kannangara","United Arab Emirates","2012-11-15","DXB-CMB in the new business class cabin. Really impressed by the seat its a true flatbed and I slept for a good 3 hours. Entertainment options a little limited and there seems to be some teething issues with the controllers for the AVOD system I had to used the touch screen which meant reaching quite far forward. Food was a little disappointing on this journey normally its top notch. Service was great. 10/10 for value for money.","","","Business Class","","7.0","5.0","5.0","3.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Rodrigo","United Kingdom","2012-11-14","LHR-CMB-LHR 2 Adults 2 Children (Aged 3 and 6 yrs). Boarding at LHR delayed and flight was 1 hour late. Boarded families with small children first. Staff very attentive food excellent with choice of Sri Lankan and Western cuisine including vegetarian option. Impressive leg room although there is an IFE box on all window seats which prevents you from stretching your legs underneath the seat in front. IFE is old fashioned streamed and not on demand and requires updating and increasing in content for such a long flight. Outbound flight arrived early even though it was late leaving. Inbound flight on time take off. Boarded by seat numbers no advance boarding for families with small children. Crew attentive available and on both sectors it should be noted that there were snacks and sandwiches served between meals which was great. Free drinks were plentiful. Arrived almost an hour early at Heathrow but had to queue for landing. Sri Lankan offer the only direct flight from London to Colombo so if travelling with children and do not want to hassle of a stopover then this is your obvious choice even though it is marginally more expensive than alternative carriers via a Middle East stop. Now that the Business Class product has been refurbed it is time to extend it over Economy too.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Maegan Fortune","United States","2014-08-28","I have flown with Spirit several times in the past. Although not always a pleasant experience this was by far the worst. I always check in the day before online and print my ticket. However this occasion I was only able to check in. The email that Spirit sent with the ticket would not open or print. So I was left to print it at the airport. Unfortunately a car accident delayed traffic and I was late getting to the airport. I got to the desk 45 minutes before the flight was supposed to take off but because I didn't have a printed boarding pass the customer service representative would not check in my luggage. I was told that the next available flight wouldn't be until two days later. No other airlines or nearby airports were checked for vacancy. The customer representative then proceeded to give me the information for my next flight and began talking to the customer behind me as if I was not standing there. Three other families were in the same situation. I will never be flying with Spirit Airlines again. They certainly live up the their reputation of being the ""most complained about airline"" and rightly so! They deserve all of their 1/10 stars.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary Broderick","United States","2014-08-28","My daughter and I traveled from Philadelphia to Dallas. I was aware of Spirit's policy of paying for only the amenities you are going to use and packed accordingly. Before heading for the airport we checked to make sure our flight was on time and the website indicated the flight was scheduled to leave at 12.15pm as planned. When we arrived at the extremely crowded gate we discovered that the plane we were supposed to fly on was scheduled to fly to Myrtle Beach before returning to Philadelphia to travel to Dallas. The Myrtle Beach flight which was supposed to leave at 7.30am had not departed because the plane had a flat tyre. Spirit had to send to their Atlantic City Facility for a replacement which was an an hour and 15 minutes away. When the replacement arrived the crew discovered that they had brought the wrong tyre so they had to make another 2.5 hour round trip drive to Atlantic. They finally got it right and the 7.30 flight to Myrtle beach finally left at 1.30pm. The plane finally arrived back in Philadelphia and we departed at 5.30pm for our 12.15pm flight: 6 hours late. Instead of arriving at 2.30pm in Dallas we arrived around 8.45pm. When we printed our boarding passes to return to Philly the next day we found that our reservation had been cancelled because we were listed as no shows for the trip from Philly to Dallas. We called Spirit we were told that we were lying and hadn't been on the flight to Dallas. After spending an hour and a half on the phone the staff member agreed to schedule us for our flight to Philly but we would have to present the other half of our boarding pass from the previous flight or be charged again for the full amount of the return trip. When we got to the Spirit desk at the airport we found that other customers had also had their return flight mysteriously cancelled. We eventually boarded the flight back to Philly and arrived on time. I've been flying other airlines for may years and although we have had occasional delays or lost bags we have never experienced this level of rudeness or incompetence. We were offered a fifty dollar voucher for another Spirit flight for our inconvenience which we politely refused since we will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","F Wong","Hong Kong","2012-11-03","HKG - CMB via BKK on UL 423 an A330 small aircraft but installed with their new biz class with flat bed. Service courteous and efficient. Meals are delicious and well presented and in 3 courses ample amount. Frequent presence throughout the flight welcome drinks hot towels and high tea service. There was an hour stop for refill and change of crew in BKK the hour went by quickly. Flat bed was amazingly comfortable. Only setback would be the AVOD system not exactly an easy one to use also with limited choices. However considering their reasonable price I would gladly fly them anytime.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Emil Renner","Germany","2012-10-24","FRA-CMB. Scheduled is an A330 but the reality is an A340 with the oldest seat in the fleet. Did web check-in so baggage just drop off. Staff efficient and friendly. UL use JAL lounge. Beverage is alright food very mediocre. No priority boarding big pile of pax trying to get first to the airbridge. Gate staff do not bother to let business pax pass around the mass. Nicely welcomed by the purser and a female flight attendant. The seat is an old reclining seat very bad recline; pax in in front of me almost crushed my feet while reclining his seat. I could not get comfortable because of this situation. Toilets are clean throughout out the flight. Food is very simple but the quality especially the main option of curry is great; starter and dessert disappointing. Meals are rather small in size. No noise cancelling headphones. Old and back quality TV monitors. Films and music choices are mediocre. Amenity kits from Aigner only given when requested specifically. Items are okay but no lotion/cream. At some stages during the flight request calls were not answered for a long period of time have to flag one attendant down. The very competitive ticket fare and the nice service attitude of the flight attendants are the only positive factors the rests are huge disappointments. CMB airport is small and easy to use. Serendib lounge is small with former EK chairs etc. Food is plenty and in good quality. Toilets are small in number and can be very busy.","","","Business Class","","3.0","1.0","4.0","2.0","2.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Murray","United States","2014-08-28","Round trip Myrtle Beach to Boston. Flight in was supposed to arrive at 12.30am but we didn't get in until nearly 3am. The staff seemed to have no clue what they were doing moving children and parents multiple times because of confusion over the emergency row. Flight back was just as frustrating. I booked my flight leaving plenty of time to get to my 10am class yet my 5am flight was delayed again. I asked a staff member why and in very broken English she replied ""plane need rest"". I very calmly told her that it didn't leave me enough time and began to talk about how my previous flight was also delayed and she put a hand up and shooed me. Staff were rude. You think you're getting a deal and flying cheaper but they nickel and dime you so much that you may as well have paid for the luxury of a more 'competent' airline. Never flying Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Jackson","United States","2014-08-28","ATL to IAH and return was a good experience. On time (even with a rain storm coming into ATL) friendly comfortable seats quick luggage service at both airports and fair priced snacks. Better than other trips on other airlines. I wish bag weight was 50 lbs instead of 40 lbs but with a heavy personal carry on we made it work.","","","","","9.0","4.0","4.0","4.0","3.0","","","3.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Kurt Mueller","United Kingdom","2012-10-01","UL2964 from CGK to CMB. I tried repeatedly to check in online for this flight but always encountered a message that the online facility is only available between 2 and 48 hours prior to departure. Strangely I was attempting to check in 16 hours beforehand. Even mailing the supposed ""online check-in help desk"" was pointless - no reply. When I arrived at CGK I discovered that this flight is operated by Mihin Lanka A320 - quite a step down from UL in terms of standards. There is no IFE on this flight of 4 1/2 hours duration - not even a route map displayed on an overhead screen (although all seat armrests had IFE controls fitted). You cannot lift any armrests so even if you have three seats of a row to yourself there is no way you could lie down across all seats. Catering is basic. A carton of fruit juice or water from the trolley prior to the meal service. The meal tray was about A4 size and was populated by a lone and small aluminium food container with a cardboard lid plus a set of plastic cutlery. Contents: three small morsels of chicken plus rice. Even on my first flight to Sri Lanka on Aeroflot from Karachi in 1980 I was offered more. My attempt to purchase a beer was unsuccessful. Whilst a 330ml can of Heineken (why no Sri Lankan beer) was produced and a price of US$3 charged the crew had absolutely no change for a £5 note. On a positive note the flight was on time. I am at a loss to understand why a full-service carrier like UL operates code-share flights with a LCC.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Niran Rajaratnam","Malaysia","2012-10-01","I travelled out of Kuala Lumpur to London via Colombo on 19th of September. My flight was scheduled to leave KL at 9 am but was pushed to 11.30am when we were loaded on to the flight but did not take off until 2pm. The service on the aircraft whilst on the tarmac was good. We were given meal vouchers for McDonalds in KLIA. The reason for the delay was given as Airspace is closed en-route! As a consequence I missed my connection. However the transfer desk arranged for me to get to Doha and from there to London on a Qatar Airways flight. Instead of arriving on the 19th at 20.05 I arrived in London on the 20th at 7.15 am. Transfer desk service was good but was not offered any meal vouchers whilst in Colombo. The aircraft's are older seats are uncomfortable. Quality of food was comparatively fair. Staff as usual were good. My return journey was fine and no delays.","","","Economy","","5.0","2.0","4.0","3.0","2.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Gray","United States","2014-08-28","I'm sitting on the plane waiting for my first Spirit flight to take off. This is by far the worst airline experience I have had and the flight has not even taken off yet! I fly 20-30 times a year - usually on Southwest - and due to timing opted for Spirit for this trip. We first arrive to check-in and we are instructed to use the kiosk to print boarding passes and check our bags. We start using the barely functioning slow as molasses kiosk and it puts 2 bags on one person. First bag is $45 and second bag is $55. So $100. However there were two people checking in so it would've been more economical for us to charge one bag per person ($45 per bag each person = $90). But the system just decides to charge one person $100. Alright we'll just get it fixed with the desk lady. Nope not really! She ""can't help"". But she can inform us that our carry on bag costs $50 more too. They charge for every bag - carry on and checked plus surcharges for more than one bag. The bag fees are one thing but the fact that they don't communicate their fees in advance and clearly is whole other issue. I have never been through a check-in line being yelled at either. Some Spirit employee was taking it upon herself to bark commands at the customers checking in. If there was the option to rate in negative stars I would!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Sanchez","United States","2014-08-28","My flight to Fort Lauderdale (FLL) was delayed over two hours leaving from Puerto Rico because of a controllable human error. My husband ended up missing my connecting flight to Denver. Spirit Airlines failed to provided me with any accommodations other than charging me for an additional two airline tickets. They provided me with a vague customer phone line that leads to nowhere because the voice recorder keeps repeating the same message. Once I was able to get a hold of a representative he acted like he couldn't hear me on the phone. After waiting for more than an hour they told me that they couldn't help me. This airline business practices are not only questionable but unethical. I have been stuck at Fort Lauderdale airport over 12 hours. We are senior citizens and through the course of ten hours we have seen over 3 families with the same issue.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Praveen Hosdurg Ramdas","United States","2014-08-28","I would never travel with Spirit in the future and would not recommend. I booked my tickets from MSP to TMP (via Chicago) on 25 Aug and the flight was delayed. Everyone was asked to board the flight and after a 1 hr delay sitting on the plane flight attendants told passengers to deboard. After boarding again they asked all passengers traveling to Tampa to deboard again told we could not be put on another flight until 27th Aug. After waiting almost 45 mins I asked for a refund. Staff were very unpleasant.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Shiran de Silva","Australia","2012-09-23","Flew Business class from CMB - Rome return on 28 August returning 9 Sep. 2 hr delay did not feel it as the lounge was very good check in process in Colombo is fantastic - VIP process for business class. Onward bucket seats return flat seats equally comfortable crew friendly. Menu great except the choice on return breakfast time was food for supper rather than breakfast! Entertainment system did not work. Boarding process in Milan quite chaotic no preference given to business class. Overall this is a business class service which is great value for money.","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Cole","United Kingdom","2012-09-16","I used flight UL 503 Colombo to London on 12th September 2012 it was delayed by approximately 90 minutes the service provided by the cabin crew was one of the worst I have experienced I have used this Airline before and it was a much better service. The management should do something about it before it becomes too late as customers may choose one of the other Airlines which fly between London and Colombo.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Devin","United States","2014-08-28","I will never fly Spirit again. Not only are their staff disgracefully rude but they make false claims about how cheap their fares are. They may not make their money on their flight fares but they make up for it by charging hefty fares for carry on and checked luggage. I recently flew Spirit for an hour long flight. It was the first time I'd flown with them for a while and I was unaware of them charging for a carry on. I had a very small carry on luggage with me and I thought nothing of it until I walked up to board my flight was told by the attendant ""young lady step aside."" The flight had already been delayed an hour and would cause me to miss my connecting flight. She pointed to another attendant who was even more rude. She told me my bag would cost $100 a bag that could fit under the seat. There was no option but to pay or miss the flight I'd waited an extra hour on. I will never book another flight with the airline again.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Emeric Bechi","United States","2014-08-20","My flight was scheduled to leave Atlanta (5.59pm) to Dallas (7.10pm) and Dallas (7.45pm) to my final destination Detroit (11.22pm). Instead my flight from Atlanta was delayed by 1hr for no apparent reason. So arriving in Dallas at around 8.00pm my connecting flight to Detroit had already gone. We (about 15 of us with final destination Detroit) were told to talk to the Spirit concierge at our arrival gate in Dallas in order to get a new ticket issued with final destination Detroit. My new ticket was from Dallas to Kansas to Las Vegas and then to Detroit. Our flight leaving from Dallas to Kansas was delayed again but the concierge told us that we would not have to switch planes because they'd be using the same plane to go to Vegas. I wanted to double check so I asked the flight attendant on board the Dallas to Kansas flight and he told me the same thing and added that actually we would not have to switch planes on the way to our final destination Detroit. I believed him but when we arrived in Las Vegas they told us all to get off the plane and that we were going to use a different plane to Detroit. Our connecting plane to Detroit had already left again because of the delay we incurred in Dallas. It was around 11pm pacific time and the next available flight was schedule for the next day at 8am. This meant we had to spend the night in Vegas which is not necessarily a bad thing but they refused to offer any accommodation whatsoever. I had no choice but to sleep in the airport because this was unplanned! This was my first time flying them and is definitely going to be my last.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Prasanna Rupasinghe","United Arab Emirates","2012-09-05","Both flights outbound and inbound (UAE to Colombo) did not offer any in-flight entertainment for 4.5 hours of flight time. In fact the outbound flight from Colombo did not have TV screens in Economy class at all in business class (where I was sitting) I had screen but it was not working properly. Crew offered me a heavy Portable Media Player! It had maximum of 10 movies to select from and was annoying to keep on my lap.","","","Business Class","","2.0","4.0","4.0","3.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagoor","United Arab Emirates","2012-09-04","DXB-CMB-DXB both legs on an Airbus A340-300. Dubai to Colombo sector on old A340-300 (4R-ADB) and must say that the ground handling agent in Dubai for UL lacks customer service for a flight with 300 plus passengers we were put in a mini gate in Dubai. Boarding was chaotic and since families were asked to board first we literally had to manoeuvre our way into the aerobridge as travelers without families were blocking the entrance and ground staff did not do much to ease the boarding process. Aircraft was worn out and looked tired my IFE did not work for the rest of the 2 hr journey no AVOD at all. Food and beverage took ages to be served and must say that the meal wasn't that tasty. Service on the other hand was alright with the usual smiling presence on-board. As for the CMB-DXB we were on the re-furbished A34-300 with new interiors and AVOD. This time food was good and so was the service. UL crew lived up to the expectations they were friendly and helpful and most importantly responded every request promptly and with a genuine smile. All in all the return leg was highly impressive. Must say that legroom wasn't a problem on both legs of the journey.","","","Economy","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Perera","Canada","2012-08-28","Please expect regular flight delays and cancellations. My flight from Sri Lanka to England cancelled on July 22 2012. Horrible flight options were given after keeping passengers at Katunayake airport nearly 9 hours. People were waiting since 3 am. Not even breakfast offered to passengers. I was scheduled to leave on 24th. That flight got cancelled as well. I have taken Gulf and Qatar airlines and they are better.","","","Economy","","2.0","1.0","3.0","4.0","3.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Terranova","United States","2014-08-20","I am so disappointed with Spirit Airlines. Not only was my flight to my destination pushed back an hour simply because they were running behind schedule but my flight returning home was as well! This company is in no way efficient or effective. They overcharge for bags and provide nothing complimentary on the flight. Not even one beverage or even peanuts. Moreover even though I checked in only about an hour and a half before the flight they neglected to tell me it was running late causing me to rush to my flight only to find out I have to wait another hour. In all honesty I will never fly with Spirit again.","","","","","1.0","2.0","3.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Falco","United States","2014-08-20","Flying home from Bogota Colombia to Laguardia (first attempt) was told I would miss my connecting flight in Ft. Lauderdale since the flight coming into Bogota was delayed. (They blamed air traffic). When I went home again the next day they made us deplane in Ft Lauderdale go through customs wait for our luggage then bring it to our connecting flight. There was no way to make the connecting flight at all with only an hour between flights. If they knew we had to go through all this why do they offer a flight with times like that we were told we could either get a room at our own expense or sleep at the airport.","","","","","","3.0","4.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Schade","United Arab Emirates","2012-08-28","AUH-CLM-BKK return in C class. Yes its true UL has not the newest fleet not the most advanced seats not the best IFES but they provide what many other carriers lack; service from the heart unpretentious and warm. And their simple but very tasty food is a good break from the usual nonsense of a long list of wines and fancy food which usually does not taste that good after re-heating anyway. I rather have my good old simple curry on UL. Considering their reasonable fares in C class a good alternative to more established carrier.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Casper van der Walt","China","2012-08-28","Shanghai-Colombo-Shanghai. Not bad really. Food was OK although they ran out of options but you have real cutlery. Friendly cabin crew average inflight entertainment. Seats were cramped though. Both flights on time. Just a normal 3 star airline nothing fancy but good enough and better than many European/American airlines.","","","Economy","","6.0","2.0","4.0","3.0","3.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sidney Jordan","United States","2014-08-20","This is the worst airline to fly on. No leg room for standard seating. You have to pay for everything separately and once your finish the cost is much higher. If I could change my ticket to another airline I would. But I will be leaving Florida on Monday 18th August. The 9 dollar club is a joke. Customer service is the awful. This is one customer Spirit has lost. Be aware. You're paying for bad service.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Wickware","United States","2014-08-20","My sister and I also had to pay $50 for a very small carry on at DFW. We traveled to Las Vegas. We had delays going and coming back we were charged $100 for our bags! I can't believe the airlines can get away with this! We felt like we were robbed! Something should be done about this unfair practice! Travelers Beware.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Crouch","United Arab Emirates","2012-08-23","DXB-CMB-MLE-CMB-DXB. Average food. No IFE on return leg and it was a much older plane. Boarding both times was a fiasco as there was no control. Appeared to be no limits on cabin baggage as many on the outward leg had 4 or 5 bags. Could only do online check in on outward leg not return journey.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Cross","United Kingdom","2012-08-16","I regularly travel transatlantic with Delta also within Europe and USA on whichever carrier serves the route. This trip was overnight LHR to CMB. Sri Lankan knocked spots off everyone a return to what air travel used to be like. Helpfully and attentive flight attendants proper cutlery (not plastic) and wine served from a bottle into a glass rather than from a Tetrapak into a plastic cup (Delta). Airbus not in the first flush of youth but not as tired as some I've flown in. I stupidly left my Kindle on board but I emailed them and they've found it and are holding for me to pick up. Lamb Curry was the best and tastiest airline meal I've had. Recommended.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Moss","United Kingdom","2012-07-31","Colombo - Male - Business Class. Check-in was quick lounge in Colombo was excellent with a great selection of food wines and champagne (at 6am). We were personally escorted through security and to the gate from the lounge once ready for boarding and received a warm welcome onto the aircraft. Service was superb and personal. Food consisted of a filling breakfast (with 3 choices) and more champagne. We were asked to complete a survey and received a $15 duty free voucher as thanks for doing so. All in all superb service.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Steve Johnson","United States","2014-08-20","Horrible airline. Minneapolis to Denver. Aug. 13 to Aug. 17 and return trip. 3 hour delay before leaving and 1.5 hour delay before returning. After a 3 hour delay might expect a free complimentary drink but nothing is free on that airline.","","","","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robert Bojarski","United States","2014-08-20","Book if you like sleeping in airports. This is a review for my daughter and her friend. Flight from Lima arrived late. Missed connection to Baltimore. Waited 12 hours for next flight only to be told it's overbooked and the next flight is in 3 days. This is after they confirmed the seats for my daughter and her friend. But wait that's not all. They flew another airline home to Reagan National. Next day went to get luggage at BWI surprise surprise luggage lost.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","W Owen","United States","2014-08-20","If you just want to get from point A to B cheaply with 1 bag and don't really care how you get there as long as it gets you there Spirit is perfect. If you want luxury convenience etc for a few hours hash out the extra $300 dollars for first class Delta. I've flown with Spirit about a dozen times and never had a bad moment. Most of the complaints are from people not paying attention to clearly printed baggage fees or whining that they weren't given a complimentary 25 cents worth of soda on a 4 hour or less flight. Seriously pay attention check in at a decent time like you're supposed to show up to the airport at a decent time again like you're supposed to and buy a soda or snack in the terminal if it's so important to you. You'll be just fine. Yes their baggage fees are a lot but they're a discount carrier this is what discount businesses do. Pay attention and you won't get burned. I managed to shove my 21 inch laptop 4 days worth of fresh clothes my 10 inch tablet documents books a massive blanket and more more into my assault pack and shove it under my seat for free. If you feel the need to bring your whole house with you on vacation fly with someone else pay a higher base ticket price for somewhat lower baggage fees. The staff are always kind and often very funny. All of my flights departed early or on time and arrived anywhere from 10 to 15 and in one case 40 minutes early. All the aircraft I flew on were very clean and looked brand new. The seats were sorta small and some don't tilt back but you get what you pay for. I'm 5'11"" and still had plenty of leg room and was comfortable. Even on my longest flight from MSP to LAX I was never so uncomfortable that I had to get up and walk around and I have back and neck problems.","","","","","10.0","4.0","5.0","3.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","U Abhishek","Qatar","2012-07-09","DOH-CMB-MAA. Departure from Doha delayed 15 minutes it was an A330-200 (4R-ALH). No in-flight entertainment for economy class only business class had a working entertainment system. Food served on time because I was seated in the 7th or 8th row but they took more than 1 hour to collect the plates. Seats were rock hard only leg room was satisfactory landing at CMB was 5 minutes early. CMB-MAA was delayed by almost 70 minutes. Aircraft was an A320 again no in-flight entertainment seats were rock hard. Would not recommend.","","","Economy","","2.0","1.0","4.0","4.0","0.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Helen Reffell","United Kingdom","2012-07-03","The seats were broken leaving you sitting in the most awkward and uncomfortable position the seats were mismatched in fabric that was well past its sell by date so obviously seats had been poorly replaced. The in flight entertainment didn't work. Consequently it was the longest 10 hours flight of my life. The check in at Heathrow was a nightmare a 'trainee' had to consult his notes after I had asked him why I had only been issued with one boarding pass and I was transiting on to Male. My reserved seat was not available although I had confirmation email.","","","Economy","","2.0","0.0","2.0","2.0","0.0","","","0.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Kannangara","United Arab Emirates","2012-06-21","Have flown the DXB-CMB route twice with them. Had the older BMI flat beds on the outbound sector and inbound had the even older cradle seats. Once the new flat beds are introduced on all flights seating comfort should be great better than Emirates which aren't fully flat. Service and food in business is outstanding. Staff were always pleasant and accommodating. Champagne served is a little poor though. Keep in mind they are switching to A320's on certain days and I wouldn't fly on those given the limited seat comfort.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Doran","United States","2014-08-15","I flew Spirit on my return flight this past weekend and to say the return trip was a disaster is an understatement. Naturally most customers choose Spirit because it ""appears"" to be more economical. However if you do a true cost comparison with other airlines there is no real savings. They took me out of line and took my ticket and then proceeded to tell me it would be extra $$ for my carry on with wheels it was a standard small size . I paid $100 at the gate like the small wheels makes a big difference less than 30 lbs most airlines it is 50 lbs. I was shocked when I noticed the signs at the gate which charged $100 for a standard carry-on this was simply incredulous! Like thieves the only thing missing was the gate person using a gun to rob you! Once on board I did not realize the seats did not recline very uncomfortable for a flight. You have to purchase standard items water and soda? Next thing for Spirit will probably charge you to go to the bathroom and only if the army sergeant stewardess would allow it? You have to pay extra for any common courtesies. The stewardess announced over the speaker that only 9 people had to pay extra $$ she made it sound like Spirit was doing us a favor by charging us extra $$$ and allowing us to fly with them. Do not fly Spirit. You do not save any money when you add in the normal courtesies.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Smith","United States","2014-08-15","Did a round trip from Dallas to Portland Oregon the weekend of August 9. Decided to upgrade to the front seats which for my brother and I it was worth the extra cost of $50 per seat. The front seats do recline. The only hitch on this trip is that upon returning to DFW we could not get our checked luggage for over 1.5 hrs. It was very frustrating. But if you need a cheap seat and you can pack light and either pay the carry on charge for you luggage or just put everything in a small backpack then Spirit may work for you. We also had to wait once we landed for a gate to open up so we sat on the ground an extra 15 minutes before our plane could get into a gate. I also brought my own snacks so make sure you do that. I chose to purchase water after passing through security and getting inside the terminal. I took my bottled water in my small backpack along with my snacks onto the airplane and this was not a problem. Other than these problems it went relatively well. I checked in online and printed my boarding passes online from my home. The Spirit staff and the airport and on both flights were acceptable. Also Spirit was one of few airlines that offered DFW to PDX non-stop which for me is important because I don't like multiple flights. Bottom Line. Spirit Airlines is a inexpensive airline with no frills. I really don't think I would book Spirit for a long flight or for anything out of the USA.","","","Business Class","","6.0","4.0","4.0","1.0","1.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Shoba Rex","United States","2012-06-19","Seats are fairly comfortable. Not bad though. The food is pretty good too. The staff are incredibly hospitable and kind. They have good service. I also love how they gave you hot towels in economy class! not only that but they had frequent drinks and kept you refreshed. Entertainment was really good to. It had a remote which was good. The cabin was clean and passenger friendly. They did lose my luggage twice however during the transit but the plane experience was overall good.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Gray","United Arab Emirates","2012-06-05","DXB-CMB-KUL-CMB-DXB. First leg 1.5 hours delayed. We boarded on time but it was delayed 1.5 hours at the airport. We arrived in CMB at almost 7 am thinking that everything would be on time for the second leg to KUL for 8.40 am it was delayed till 10.45 but boarding started by 11.00. Return flight from KUL to CMB was delayed as well. Onboard food serving was done randomly. Not in order. Since it was already delayed we all boarded at the same time and not by zones. Our original seat was not given on our return.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Obriot","United States","2014-08-15","Spirit Airlines was horrible in the following ways: extremely poor flight trip extremely poor timing (I waited 6 hours for my flight) staff were very unpleasant with their services and most of all very poor planning.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Del Rosario","United States","2014-08-15","Flight 142 on 2 Aug and Flight 145 9 Aug. All the years that I traveled with so many different airlines I have never had this type of service and other added costs. You want water a soft drink or anything you have to pay. I made a reservation for a low cost trip from Dominican Republic to Fort Lauderdale assumed cost of the plane travel was low. Now comes the additional cost of luggage for any bag under 40 lb you pay $50 anything over that $100 carry-on $50 computer bags and other handbags $50 if its more than 18 inches high. Here is the catch I was traveling with another person that had a computer bag the same as mine he was able to go through at no cost.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Wendell Gray","United States","2014-08-14","I've flown Spirit a few times and although it is not my favorite it has sufficed because the flights are not that expensive. Today however was a completely different story. As we are pulling out of the gate (20 minutes late) the flight attendant tells us that the belt that carries the bags to the plane has broken so all of our bags couldn't get on the plane but reassures us they will be flown on another aircraft. Once I arrive at my destination I see that I and 85% of the people on my flight had no luggage. Once confronting Spirit about the problem the workers moved very slow and showed no sympathy or care for the problem. They could care less whether I got my bags or not. Most people on my flight had a connecting flight some where else but had no bags to make that happen. I got no guarantee about when I would receive my luggage so now I sit here with hardly any clothes or a toothbrush and do not know when I will have them.","","","","","3.0","2.0","2.0","1.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Wright","United Kingdom","2012-05-30","LHR-CMB-LHR. Flight out was one hour late due to slow baggage loading. The cabin crew quickly served a round of drinks an average meal with no drinks and got the cabin in sleep mode. This went on for over 5 hours during with no drink round was made. The outdated entertainment system worked but the screen and controller were in very poor condition. My main complaint is reserved for the quality of the seats I have been so uncomfortable before and had to collect spare cushions to pad out the seat. The return was much a repeat story one client had to request water to take medicine from the same attendant three times. The screen on the entertainment system at my seat did not work and when I reported it the only interest was to note the sound worked. The most efficient part of this organization is its website.","","","Economy","","3.0","1.0","2.0","3.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Collins","United Kingdom","2012-05-27","LHR-CMB-LHR in economy. Took advantage of 'Manage my booking' and 'Check in Online' on website which made things easier at the airport. However requested seat on outbound leg was changed without explanation. A330 both ways generally clean and tidy except for dirty marks on and around video screens. Despite being 'new' seats with lumbar support they are rock hard and I squirmed around continuously but never really get comfortable. Range of movies and music was good for economy although not AVOD. IFE system was a bit 'dicky' with handset showing signs of wear and tear on outbound but fine on return. Food drink and general cabin service super which mitigated other shortcomings. I would use this airline again - hope they can do something about the seats!","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Schwoerer","Germany","2012-05-23","Male via Colombo (where we changed plane) to Frankfurt. We had two quite old planes with extremely little legroom. Furthermore the onboard entertainment didn't work at all. On the second flight (CMB-FRA) even the reading lights didn't work. As it was very uncomfortable and we couldn't really sleep we also weren't able to read or watch a movie - 10hrs can be quite long. Also online check-in didn't work it told us our booking can't be found. Compared to any other Asian airlines this was very disappointing and we definitely won't be flying Sri Lankan again.","","","Economy","","3.0","3.0","4.0","4.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Lynch","United States","2014-08-14","Absolutely the worst run airline in the world. Cheap fares are good only as far as the airline can deliver good service. This airline has failed on every front. The fare structure is just slightly cheaper than Southwest and much less flexible. In my case to save a few dollars I booked on Spirit to Detroit from Houston. The aircraft was dirty the employees were unhelpful and the landings weren't that good. Low fare = low service and low quality at Spirit.","","","","","1.0","4.0","2.0","4.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Saul","United States","2014-08-14","I made reservations from Detroit to Oakland with a stop-off in Las Vegas without checking online reviews because I had no suspicions and had never been particularly finicky about airlines as long as the flight got me to my destination. I read the reviews and like many people I came to the airport full of trepidation because of all these negative comments. I printed out my boarding pass and purchased optional seats (the cheapest that I could see online but maybe next time I'll just waive that and try getting free seat assignments) and arranged my one check-in bag online in advance. Still I was worried that the flight would be delayed or worse yet somehow cancelled for days. Well the upshot is that everything worked out just fine and I actually enjoyed it. The check-in was simple it turned out that my bag weighed 39.9 pounds just barely saving me from paying an extra $25. I also had a medium-size ""personal item"" bag which was free. The seats on my two Spirit flights that day were large enough for me a 6-foot tall male. The number of seats per row was no more than I've seen on any other airlines going that distance so I can't understand where all the complaining about cramped seats comes from. The seats on the first flight looked a bit worn but nonetheless clean and comfortable so no big deal to me. Both Spirit flights left on time and arrived even a bit early compared to the reservation times which was great. There was no food or drinks served which was just fine with me because I never order anything anyhow and didn't especially need the generic small cup of coke and bag of peanuts on such journeys. The whole time the staff were friendly and spoke clearly. I admittedly didn't have any special needs but to the extent that they were performing their expected duties I saw nothing amiss. I was also on the lookout for other passengers having problems and yet saw nothing come up from start to end. The steward on the Vegas-Oakland stretch was like a stand-up comic in his announcements to the audience which was actually quite amusing. Very memorable. Seriously I had a perfectly good time and everything went smoothly. I kept wanting to pinch myself to see if I was dreaming because I was so impressed at my positive experience compared to the online reviews.","","","","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Gasper","United States","2014-08-14","Spirit is the biggest rip off. They sell you a cheap ticket and then you have to pay for everything else. $50 for the first bag and also for the bag that goes in the overhead compartment too. They charge for your seat. The website is terrible and you cannot find a phone number to call and speak to someone to get help. I just cancelled my $9 club fee and my Spirit Airline card. I recommend everyone to use Southwest Airlines. They allow you 2 free check bags and one carry on. And you don't have to pay for the seat you sit in. I just saved $360 in baggage fees and seat fees compared to Spirit. They also give you snacks and a free non-alcoholic beverage.","","","","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Kariyawasam","United Kingdom","2012-05-14","CMB-LHR early afternoon departure. Fast check-in and on time departure. Fantastic cabin crew and service with a smile. Food very good frequent drinks service. IFE worked but not AVOD which is a let down. Call buttons answered promptly. Early arrival into LHR. Overall an excellent flight really because of excellent crew but need to invest in IFE with AVOD.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Gunawardena","Sri Lanka","2012-05-13","CMB-BKK-CMB. Extremely uncomfortable seats. They are lumpy and hard. Can barely sleep. Old aircraft. The staff are not that friendly. The food is warm but not excellent. Check-in was slow in Colombo. I'd call it 'cattle class' rather than economy class.","","","Economy","","7.0","1.0","3.0","4.0","4.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Denise Barbadoro","United States","2014-08-14","I am done with this airline. My last few flights with them were delayed hours on end (1 hour and 8 hour delay due to mechanical failure one 6 hour delay supposedly due to weather though all other flights coming from the area my flight was on time another 2.5 hour delay for mechanical issues). The managers are rude and the customer service is non-existent. I would not fly with Spirit again if they gave me a ticket. I told them they need to change the name of their airline to Misery because that is what you have to go through time and again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Palmer","United States","2014-08-14","This airline offers a low teaser rate and then overcharges the naive 1st time flyer by various deceptive means. They are trying to stick me with a charge of $295 for a trip I could have made on any reputable airline for $180. I was socked $50 for carry on at airport but told by agent If I had prepaid it would have been less. The night before my return I tried to register on their site and had to pay $36 for baggage +fee for boarding pass $9.00 membership fee. Flight was hr late coming and 30 mins late on return. I would never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Strouthopoulos","United States","2014-08-14","We booked a flight from Ft. Lauderdale to La Guardia and arrived an hour early. We tried to check in using the self serve kiosk which malfunctioned 3 times. When it finally took our information it printed a time stamped slip that said we needed to see an agent. Our slip was time stamped at 6.20 am and our flight departed at 7.04 am. When we finally found an attendant she was not helpful rude and directed us to a long line of angry customers. After waiting in line the agent informed us that Spirit ""closes"" flights 45 minutes prior to departure and that our time stamped slip was 1 minute past their ""cut off"". We explained that the kiosks had malfunctioned 3 times causing our delay and that we had arrived an hour early. She had absolutely no regard for our situation was extremely rude and unwilling to take any responsibility for their equipment causing our delays. We asked for a supervisor which took 40 minutes. The supervisor told us the best she could do was charge us well over $200 more per ticket to book us on the next flight almost 6 hrs later! We couldn't wait the six hours and asked for a refund when told that other airlines had earlier flights. We went to JetBlue where we had a completely different experience as soon as we walked in. They were extremely friendly apologized for our experience (which Spirit never did) and booked us on an earlier flight. Due to the situation and having to book new flights at the last minute prices were much higher than if we would have just booked with them to begin with. If you're considering this airline because of the attractive pricing believe me it's not worth the hassle!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Gerald Abey","United Kingdom","2012-05-03","LHR-CMB-LHR. Very impressed with the service from flight attendants. Meals served were very good apart from one of the meals on my inbound flight which was a very dry pasta. Cabin interior could use some upgrading and IFE systems as well. On my outbound flight from CMB my IFE screen was badly damaged and could not be used. Overall I can recommend and happy with their inflight service.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Garcia","India","2012-05-01","Delhi-Colombo-Delhi. Great experience both flights on time. Very nice airport staff in Delhi. Fast check-in. Cabin crew really nice on both flights. Food is tasty with appetizers and beverages before meal. Pillow and blanket in every seat. Colombo airport is great with many shops! Only miss inflight entertainment on 3.5 hr flight.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Harsha Kariyawasam","United Kingdom","2012-04-29","LHR-CMB economy. Fast check-in and friendly ground staff. Flight left on time and arrived early into Colombo. Warm and friendly welcome onboard by Cabin Crew who smiled and were proactive. Drinks/nibbles menu card with 3 meal options and cognac/brandy. Mid-flight drinks/snack runs with genuine service. Good breakfast with fruit yoghurt breads and hot meal. Only down side on A330-200 is the IFE which remains out of date with no AVOD. Attentive service makes up for what they lack in up to date aircraft. Look forward to return flight.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Pluth","United States","2014-08-14","Worst experience I've had with an airline. I thought I was getting a good deal for price but did not expect to be charged for carry-on's $50 a piece! So in the end flight is not cheaper than other airlines. In addition flight was cancelled in Chicago (flying from Oakland CA to Mlps MN). I ended up driving with 3 others on the Spirit flight from Chicago to MINN. We were told they would reimburse leg we did not take but have not heard anything from them regarding this and its been a week! Now waiting for my return flight home and both planes have been delayed (out of MN and Chicago) and likely I will be stuck in Chicago again. Would never take this airline again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Tarvis","United States","2014-08-11","Worst airline! 2 hour delay leaving Houston arrived in Vegas at almost 2 am and still had to wait almost 30 minutes before bags were available. Horrible very inconsiderate of customers.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Taylor","United States","2014-08-11","I have absolutely no intentions of flying with Spirit Airlines in the future. Yes the price was much better than other airlines however the overall trip was not worth it. I should have changed my mind after I saw their website. It looked like something my 2nd grader did for a class project. The site did not include a phone number either. I had to get the number through CheapoAir which is the site through which I booked the trip. The seats did not recline (not even an inch). Those 'big seats' they mention are only a little larger than the average seat. The food selection was very limited and costly ($3 for water). $50 for checked or carry-on (yes you have to pay for a carry-on). This is $50 both ways. I will admit the crew were very funny and nice. But not funny enough to get me to fly with them again. By the way my trip was from Philadelphia to Dallas.","","","","","1.0","1.0","4.0","2.0","3.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Williams","United Kingdom","2012-04-27","LHR-CMB. Planes slightly dated and worn and seats could be more comfortable. Good selection of films on the inflight entertainment screens were viewable but the image quality not great (in my seat anyway). On the plus side food was really good and drinks were offered frequently.","","","Economy","","6.0","3.0","4.0","3.0","4.0","","","3.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Mike Horgan","United Kingdom","2012-04-25","LHR to Colombo. Greeted at check in desk 4 hours before departure with request to fly following day as flight overbooked - there were 10 of us on the ticket including 4 young children! Pre-booked seats were in middle of plane. By the time meal service met in the middle there was no food choice. Colombo to Male ok. On return at Male airport we waited 2.5 hrs to get checked in. Took off 1 hour late. Colombo to LHR had to rush between planes. Same problem with no food choice (difficult with children). Drink service - they had run out of Tonic water before serving half the plane and everybody complained how dry the air was.","","","Economy","","3.0","3.0","4.0","3.0","4.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Ashary","United States","2014-08-08","By far the worst flight experience I ever had. The service was terrible. The seats are great if you are no bigger than 3 by 2 feet. It was so uncomfortable I am 5""6 and I barely had any leg room I could barely fit a purse between my legs. Good airlines at least give complimentary drinks we had to pay 3 dollars for a mini water bottle! There were no magazines and my row did not get sick bags. The worst however is that Spirit only allows you to bring one carry on and any extra will be an extra charge of 100 dollars on the spot! The ticket price was only a bit cheaper than others but the quality was a huge difference everything looked like it was much cheaper!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Bradley","Canada","2014-08-08","We have flown Spirit out of Detroit to Florida (several cities) in the past and have had good experiences. I totally understand why they charge for carry-ons because too many people bring oversized bags and hog the overhead bins. Spirit doesn't charge for Personal bags (smaller than a carry-on) and you can get more than enough in a personal bag. The night before our flight we picked our seats online and check 1 large bag for 3 of us. The people who show up at the airport unprepared should only be angry at themselves. We have priced other airlines and even with seat selection and luggage fees Spirit still comes out on top. The check-in staff and boarding staff have all been friendly and helpful too.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Mdz","Japan","2012-04-24","My wife and I boarded a plane from Colombo to Tokyo and the service provided by the ticket counter and crew was to say the least very unprofessional. We were made to wait outside the check-in area for an hour. The ticket counter outside the airport gates were unprepared and kept bouncing us from one office to the next. After being told to go inside and check-in; the guard told us we could not go inside until our flight was posted on the monitor. Furthermore once we arrived at the ticket counter to check our bags and receive our seat numbers the gentleman behind the counter seemed to have little knowledge of his duties. Again we inquired about lounges for Platinum American Express members and I was met by a very rude staff member who was loud and belligerent. To add insult to injury one of our bags did not arrive in Tokyo along with the other bags.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Lee","Thailand","2012-04-22","BKK-CMB-CDG FCO-CMB-BKK. We paid 2400 EUR for two business class tickets. Surprised by quality of the service. BKK check-in was quick and easy fast track offered. Skyteam lounge in BKK is basic felt cheap and run down. Flight to CMB was ok old cradle seat for 3 hours welcome Champagne cocktail before meal and wine during the meal meal was ok but very friendly staff and attentive service. CMB lounge was better. Flight to CDG was good lie flat seat for 11 hours IFE did not work at all and they did not bother to apologise. Check-in at FCO was quick and easy fast track offered but lounge at FCO was another sad one very limited food. Seat was old cradle seats hoping to have lie flat but no luck. We were the only passengers in biz class there were 4 flight attendants and 2 passengers. Good service but was a bit too much they brought out full tray of cheese and fruits it was very nice. IFE did not work but they offered media player which worked well. Flight to BKK from CMB was ok we got off the plane in BKK they gave us fast track pass so we could avoid BKK immigration mess. They don't have lie flat on all their business class but the friendly staff and attentive service makes up for it.","","","Business Class","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Ahmed Alzuhairi","United Arab Emirates","2012-04-10","AUH-CMB-BKK-CMB-AUH. All flights on time. Food was good and service professional and friendly. New A320 to/from AUH with AVOD and a good seat for a 4 hour flight. CMB-BKK-CMB on an older Emirates A340 which was excellent AVOD again. Connection on return was 22 hours so picked up from aircraft door and transferred to a 5* city centre hotel. Breakfast and Lunch provided. Very impressed all round especially for the price paid.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Zeldis","United States","2014-08-08","I have flown Spirit for many years always taking my handbag and a small backpack on board. This was never a problem. On a recent trip I was told that my handbag was a separate item and that there would be a charge of $50 to take my backpack (or handbag!) on the plane. Enough with the nickel and diming! I will never fly this airline again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","I Greenberg","United States","2014-08-08","Like everyone else we read the horrible reviews and were anxious but money is money and the safety record seemed fine. We also read the small print and did all we could to minimize additional expenses - pre-paid for baggage printed boarding passes didn't pay for seat selection. We flew R/T DFW to LAX. Everything about the experience was FAR above our very low expectations. Flight to LAX on-time with no additional fees. Flight back was 19 minutes delayed but everything else was spot-on. We also saved hundreds of dollars.","","","","","9.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Geck","United States","2014-08-08","I have flown on Spirit 4 times now. Mostly from San Diego to Portland because that is where my family lives. I am lucky that this route is one of the cheapest routes Spirit has. I have had no complaints or issues with Spirit. Excellent Customer service and friendly staff. On 1 trip I took my step mom and we required a wheelchair. The gate person gave us a free upgrade to a bigger seat for my mom. I think the biggest complaint is listening to complaining customers who did not read the website details. I guess that is why they build a new website in simple cartoon looking format.","","","","","10.0","4.0","5.0","4.0","2.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Sayer","United Kingdom","2012-04-04","Colombo to Heathrow Business Class. Old cradle style seat disappointing for a 11hr flight with an 0200hrs departure time and thus difficult to sleep. Flight left and arrived on time and service was fine although food rather basic. Price paid was very good and thus cant quibble too much.","","","Business Class","","5.0","2.0","3.0","3.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","W Lu","Thailand","2012-04-04","BKK-CMB-FRA. First flight was ok about 1.5 hrs late arrival. The second was 7.5 hrs delayed with no arrangement of rooms some of us slept on the floor! The food coupon was not accepted at the airports only restaurant and neither they nor the airline could take responsibility! No management or service. Ticket was cheap but it made me missed my next connection and it cost me a lot to buy a new one.","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kelly Vandenbroek","Canada","2014-08-08","We have travelled on Spirit over 3 dozen times Myrtle Beach California NYC Florida and have had no issues service was great flight on time and flights were smooth no issues so easy for us. We live in Ontario and the DTW is 2 hours away much easier and cheaper than flying from Toronto.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F Fan","United States","2014-08-08","Flight #310 - LAX to Ft. Lauderdale 8/2/14. If I could give them 0/10 I would. Simply awful airline. There is a reason they are this cheap. Terrible incompetent personnel. They don't care about their customers. Made is sit in the airport for over 10 hours then cancelled the follow on flight. Refused to pay for our accommodation then nickel and dimed us for even the cab to a hotel.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Brown","United Kingdom","2012-04-02","On a recent UL flight the pre-booked meal I ordered online did not materialise. Subsequently I have complained to the airline but all they do is offer an apology. Upon pushing them further they then responded that they had no records to show that the requested meal was not provided. As a frequent traveller on the airline over the years I am disappointed the customer service level has deteriorated. There is usually also too much waiting about for the hotel transfer at CMB airport.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Wood","United Kingdom","2012-03-21","Roundtrip from London to Bangkok via Colombo. Outbound my entertainment system did not work. The cabin crew offered to move me but before doing so they tried the entertainment systems on 3 vacant seats and none had working entertainment. They gave up and apologised offering me a sandwich! On the return flight I was transferring at Colombo expecting a 15hr stopover and to be given a complimentary hotel by the airline. Staff told me I was not ""eligible"" for a hotel eventually I was put on an earlier flight to London. The return flight was acceptable but seats are extremely small and with little leg room. I requested a glass of water this was acknowledged by staff but it never arrived.","","","Economy","","2.0","2.0","1.0","3.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Argles","United Kingdom","2012-03-01","LHR-MLE-COL. Terrible outward flight on a very old A320. Really narrow seats with no leg room as there was a kind of solid metallic box under the seat in front no foot rest upholstery on seats lumpy and uncomfortable. The seat in front of my husband could not be properly adjusted to upright IFE did not work and anyway unwatchable as the picture was awful. To add insult to injury the food was inedible and cold and we were only offered one tiny glass of wine. We often fly Economy and know that one cannot expect too many frills but this gives a whole new meaning to the expression ""cattle class"". The return flight on 27th Feb in an A340 marginally better in that the seats were no quite so beaten up but all other comments apply.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","V Deveny","United States","2014-08-08","I booked a trip with Spirit because of the price and then read the reviews and was very scared. I couldn't have been more happily surprised! Our trip was completely excellent. The stewardesses were very professional. There was an inflight medical issue and they were fantastic. We were on time both ways in fact slightly early. No glitches anywhere. The seats were not small - we had better seats than previously on American they did recline and the headrests folded to where you could nap. We flew for less than half of other airlines including the cost for our bags. If you know going in that it's going to cost $25 for a carry on at the time of booking do it then! If you wait until check-in it's $35 and if you wait until you get to the airport surprise! - it's now $100. Pack light and you will know ahead of time that there are no complimentary snacks or drinks. We will fly with them again.","","","","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Forrest Tym","United States","2014-08-08","Spirit Airlines is of course the budget carrier in the US however I was slightly unaware when I booked through cheaptickets just how budget it was. The plane tickets were a few hundred dollars less for our international trip however we were charged to check our bags. We had to pay forty dollars per bag to get them to our destination and then on the way home we had to pay forty dollars a bag twice because Spirit decided the last flight of our trip home (same city we departed from) was a separate trip and we would have to pay a second time to get our bags all the way home. Couple this with the fact that they did not allow any online check in so we had to be at the airport two hours early as well as the fact that you do not even receive a seat assignment when purchasing a ticket you are basically a standby passenger. You have to buy seats just to sit with the person you are travelling with then if you don't want your knees jammed into the person in front of you you have to pay for a larger seat as well. Coming back from Peru we were not allowed to bring our own water on the plane and Spirit is the only carrier that charges for water so on a 6 hour flight we were only allowed to drink water if we purchased it from Spirit. After all was said and done the additional costs more than balanced out any savings we received at the beginning and we had a fair longer flight time and itinerary do to it originally ""saving us money"". No TVs or entertainment so you better have something on your laptop or phone although there will be nowhere to fit it on the plane and carry on baggage costs more than checked.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Monica Ajlouny","United States","2014-08-08","BWI to Cancun with a stop in Ft. Lauderdale return. They nickel and dime customers even checking in at the airport cost money. They charge for everything except a purse size personal item. Not even a cup of water. Seats don't recline and they say so they can add more seats to keep fares low but they are not low even higher than others after you pay all the fees. Flights were delayed attendants were ok but some were very rude. The checked bag can't be over 40lbs which is 10 less than other airlines. I will never travel this airline again.","","","","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","David Cousins","United Kingdom","2012-02-22","LHR-CMB return. Flights left and arrived on time. Regular supply of drinks. Seats slightly uncomfortable. Going out my wife's IFE didn't work but our seats were swapped.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N McNeill","United Kingdom","2012-02-20","LHR-CMB-BKK return. All flights more or less on time. Food good for economy. Transit in CMB outbound straight forward. Off the plane and into a departure gate within 10 mins. Had to hunt for gate on return but no hassle. The home bound leg is tiring as its all night flights. Seats are a bit hard.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Richey","United States","2014-08-08","I flew Spirit for the first time this past weekend and to say the trip was a disaster is an understatement. Naturally most customers choose Spirit because it ""appears"" to be more economical. However if you do a true cost comparison with other airlines there is no real savings. I paid $47 to check a bag was told that it just barely made the weight allowance - 40lbs most airlines it is 50 lbs. I was shocked when I noticed the signs at the gate which charged $100 for a carry-on this was simply incredulous! Once on board did not realize the seats do not recline very uncomfortable for a flight across the country. You have to purchase standard items water and soda? You have to pay to select your seat and pay to have your boarding pass printed. My luggage was lost and at this current time they still don't know where it is located - 24 hours later. I checked it at the ticket counter after paying $42 please note that it was 5 bucks less because I added the bag online for my return. The representative that filed the loss luggage claim even commented that Spirit always has problems. Do not fly Spirit.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michael Donohue","United States","2014-08-08","Absolutely terrible airline like riding a ragged city bus in the sky. Uncomfortable seats no leg room and rattled more than any other plane I've experienced. Extra fees everywhere. We booked a month in advance and were told they could not check us in because cut off had passed by 2 minutes after they had us standing in line for over 20 minutes. We had to wait 6 six hours for another flight. Ft. Lauderdale Airport is some what responsible as well their facility is a disaster. Spend a little extra and go with an airline that doesn't have hidden fees and pathetic customer service at every turn. They will never get another penny from our family.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Bate","United States","2014-08-08","Unless the traveler is truly desperate for the very lowest fare and can fit into a very small seat and carry only one ""personal item"" the bag and seat fees add up so fast that we ended up paying about the same as for larger and more efficiently run airlines. The airline staff on the ground and in the air appeared overburdened and exhausted. I will say the flight crew did seem alert and chipper. Even if I could have avoided the additional fees it would not have been worth the poor service cumbersome website awkward information interface and ineffective communications. The final indignation was that several hours after having moved our departure to a different gate on the concourse someone had neglected to notify the push-away cart of the change. This dropped ball resulted in a completely avoidable further twenty minute delay while we sat on the aircraft waiting for it to get to the new gate to push our aircraft away from the gate. We had already determined that we would not fly this airline again but this experience really was the last straw. It's too bad - Southwest has figured out how to keep fares a little more reasonable and they do it with flair.","","","","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Sundera","United States","2012-02-15","Paris-Colombo and Colombo-Rome (via Milan) in Economy. Crew friendly and proactive on the CDG-CMB leg. The small touches - distribution of menus 3 choices for main meals and warmth of the crew - makes UL stand above the rest on a good day. However an A330 which was added to the fleet recently - shockingly tatty on the inside with armrests held together with duct tape. Tiny video screens barely watchable. A340 on the CMB-FCO flight was in better shape despite being one of the older aircraft in the fleet. Seats were rock hard. Crew were somewhat disinterested on this flight. Check-in at CMB was a hassle with long lines at both check-in counters and immigration. Both flights on time and overall good value for money although cabin interiors and entertainment systems badly need to be upgraded.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Alok Malla","Nepal","2012-02-10","I flew DEL-COL and COL-BKK. The aircraft used for DEL-COL leg was smaller but the food (dinner) was quite good with plenty of wines/drinks. Staffs smiley and attentive. From COL-BKK we were given a menu to select breakfast but in the end were brought whatever they had! Personal screen and entertainment was quite good however FA's a bit rude this time.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Keithley","United States","2014-08-08","We were delayed 2 hours because of ""mandatory crew rest"" from Portland to Las Vegas. Endless amounts of hidden fees around $200 just on luggage. Delayed on our way back from Las Vegas to Portland. We sat on the plane for a good 45 minutes before it actually took off. Awful customer service. No complimentary drinks not even water. Would not recommend Spirit to anyone.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Janet Geier","United States","2014-08-03","We booked a trip to Chicago for June 23rd. When it was time to check in and print the boarding pass that's when we found out about all the extra charges. They not only charge you for a checked bag $40 per bag but charged $45 for our checked bag. We paid $25 to pick out each seat. If we hadn't done this online our boarding pass baggage check would've cost $100 each. On the return trip they tried to charge me $25 extra because they said my checked bag was overweight. Funny because there was nothing more in it that when I started the trip. The flight ended up costing $270 more than the cost of tickets. I had an unstable person behind me that dug his knees into my back for the entire trip. My flight cost $1065. with all the extra charges when initially I paid $796. for 2 round trip tickets. Never fly Spirit! You can't even get a glass of water without paying for it.","","","","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Kinkade","United States","2014-08-03","We booked a four-day trip to NYC. Got to the counter 45 minutes before flight. We couldn't print tickets at home and had trouble at the kiosk so our first surprise was $10 print fee per boarding pass. Second surprise was $47.50 for my husband's checked bag. Even though I had a carry-on the agent didn't mention there was a charge for this. We got a new employee who was training and it took her forever to process the boarding pass printing and checked bag. As we were walking away she said she forgot to charge us for the bag. She asked a co-worker how to call the gate because she didn't know how. I went ahead to the gate while my husband stayed to pay. About 15 minutes later I was called back to the counter. She had taken so long that the system released our tickets and they were given to standby customers. Even though it was 15 minutes before the flight we were told there was nothing they could do. There were already people in our seats. To make a long story short we spent over an hour trying to figure out all our options including buying new tickets on other airlines. The tickets on other airlines were too costly on short notice so we ended flying to Philadelphia on Spirit 7 hours later. Her error cost us an extra $115 for the train from Philly to NY. On our flight to Philly we learnt that I would also have to pay $50 for my carry-on. As we were boarding we were stopped because my boarding pass didn't show we paid for my carry-on. Even after we handed the gate agent our receipt for $97.50 for two bags she was still telling us the system didn't show we paid. Then she said I owed an additional $16. When we asked to speak to a supervisor he let us through. The additional baggage fees are ridiculous. These prices are so far off the industry standard that they should post the prices as part of the check out so the customer knows all fees up front.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Rita Frankham","United Kingdom","2012-02-07","London to Bangkok via Colombo return. The outward flight was ok with just one exception - leg room! No room at all and when the passenger in front reclined there was no where to put my tray for meals. Food nice and the cabin staff on the London/Colombo were excellent - very polite and attentive for the whole flight. Colombo/Bangkok not so crowded so a lot more room. Entertainment not brilliant and English programmes seemed to be more animated films. Landing cards 'ran out' in the front of the plane and at the back I heard no mention of landing cards at all which proved a nuisance on arrival at Bangkok. Food quite good on outward journey and service was excellent. Entertainment not brilliant.","","","Economy","","6.0","2.0","4.0","4.0","2.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Rivera","United States","2014-08-03","Flight out of Las Vegas was supposed to leave at 9pm Sunday night to arrive in Oakland (1 hour flight) at 11.05pm. With flight delays false starting down the runway and delay in being able to open the door final landing time is still to be determined considering we are still on the plane in Oakland at 4.06 am. The attendants are completely unapologetic and seem frustrated. What they don't realize is that we have been at the airport since 8pm and it is now 4am.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Henning","United States","2014-08-03","Just flew from Portland to Chicago with my husband and the kids. We read all the bag pricing and ticket printing before hand. Those that complain about the counter fees and bag fees have no one to blame but themselves. We checked in online and printed our own tickets. We pre-paid $20 each for two checked bags that was it! Not $20 there and than $20 on the return flight. Delta was was $25 each way! The counter clerk was super helpful and polite doing the fast bag drop off. The biggest problem were the other passengers feeling they were entitled and crying babies on the red eye. My kids are 9+ so I'm not used to it and I never traveled with them on a plane as babies. Overall my experience was excellent. Oh if you're a family don't pick your seats if your staying in coach the counter lady told me they will keep you all together no matter what if there is children. I could keep going on about how easy this airline was to deal with but most people listen to those that complain and want to spend less and expect more.","","","","","10.0","3.0","5.0","3.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","F Harvey","United Arab Emirates","2012-02-03","DXB-CMB A330. Decent welcome on board and comfort. Only negative aspects were no personal TV screens lights left on at full brightness for the entire night flight making the passengers restless and noisy. I was also woken up several times by the cabin crew at midnight assuming I automatically wanted to have dinner (despite having an eye mask on and ear plugs). The most frustrating thing was the beeping sound every time someone pressed the attendant button (every 1-2min for the whole flight). This should be switched off like some other airlines do.","","","Economy","","4.0","4.0","3.0","2.0","1.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Patrick Dalton","Singapore","2012-02-02","SIN-CMB in Business Class. I take this flight as it leave/arrives at good times and avoids overnight flying. They recently changed from A330 to A320 and there is a big difference. A320 is cramped no leg rests (in row 1) little recline lack of overhead storage embarkation is a zoo! Meals are now on trays rather than the A330 trolley service. Crew seemed overworked. This compares to intra-European biz class or US domestic biz class on cheaper airlines. I would only recommend this service due to departure times.","","","Business Class","","4.0","3.0","3.0","4.0","2.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Sheinman","United States","2014-08-03","Spirit Airlines is nothing but a rip off organization with excessive carry-on baggage fees of $45 per flight and arbitrary changes to the schedule which include 12 hours of flight time and three or more stops. I'll never use this airline again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","James M Glowenke","United States","2014-08-03","Flight 903 July 29 2014 8.10 departure ORD to DFW. Not to mention the flight was an hour and a half late. The check-in procedure was no procedure at all. One entire section of kiosks were out of order. When you finally found one that worked upon checking in paying for your bag securing a seat for more money a line of 150 people were waiting for a bag tag. Now the instructions at the kiosk were to go to the express bag check which was left vacant with no attendant. There were three gate agents doing nothing but putting tags on bags which took one hour. Thank goodness the flight was late. Oh the instructions for this procedure were hand written and taped to the back of another sign which were holding the aisle separation bands. How long should it take to put on a tag? All passengers had already secured the boarding pass paid for the bags and hopefully pre-weighed them at home to make sure they did not exceed 40 lbs.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J White","United States","2014-08-03","Though the base fare was the lowest and the flight time/schedule good the ""nickle and dime"" approach to basics (carry on snack water/beverage seat selection - for seats that don't recline at all too) along with the impatient attitude of the gate staff and flight attendants made for an unpleasant and actually more expensive experience. In addition the plane was not cleaned between flights (wrappers etc. in the seat back and crumbs all over the floor and seats). I was also disappointed in the website having to login or sign up just to get the flight status for example and that it doesn't offer any option to ""contact us.""","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Joselito Anonuevo","Saudi Arabia","2012-02-01","Tried for the first time. We flew roundtrip form Riyadh to Bangkok Business Class. The lounge in Riyadh was no too bad but very crowded. The flight was delayed from Riyadh to Bangkok but it was made up by the warm and friendly staff. The service was excellent and so was the food. On our return trip to Riyadh we enjoyed the Serendib Lounge. They have great food and service.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jeremy Bates","United States","2014-08-03","I had read the airline policies on baggage fees etc. and paid those while booking my ticket so no surprises there. I also upgraded to a larger front seat which was very roomy and reclined. The only surprise was how great the ticket agent was. I had booked a one way ticket to Peru I'm visiting friends and wasn't sure when I was coming home. When I checked in the agent informed me that Peru didn't allow one way tickets for foreign passport holders. After getting out of line I checked this information online and found out she was correct. I got back in line and the agent booked me a return flight without charging me the extra fee saying she understood the mix up. She also got me travel insurance in case I want to change the date for my return flight. My flight was delayed by one hour as where flights with several other airlines. Even with the extra fees and upgraded seat I still saved over the next cheapest airline so needless to say I am a very happy customer and will be using Spirit again.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Stenzel","United States","2014-08-03","If I could give this airline zero stars I would. When initially booking our trip Spirit beat the competitor by only a few dollars but what I didn't know was that when you arrived at the airport with a very tiny carry on bag they would charge you 50 dollars! It doesn't stop there when I received my itinerary on my phone and tried to check in online the website recommended early check in because in some cases having to talk with an attendant would cost 10 more dollars! Once we finally got on the plane the cheapest thing on the drink and food menu was coffee at the outrageous price of 2 dollars. Mixed nuts and a soft drink (free on every flight I have ever taken) were 5 dollars. The seats on the plane were the smallest I have seen. Stay far away from Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Toy","United States","2014-08-03","We probably will never fly this airline again. We were delayed due to weather. We would miss our connection and the airline could not do anything about that. They cannot book you on another airline (they just don't do that and other airlines do though). Because we opted not to fly out because we were going to our connection they could not get us anywhere else. The plane only flew out of PHL 3 times a day there are no other alternatives if you miss your flight or if your flight is delayed. They finally found us a plane out but it was 5 days later (what did they expect us to do? Camp out at the airport until then?). They told us our only alternative was to take that ticket or get a refund. Needless to say we took the refund and flew out on another airline. Also their luggage check fee is $40 each way - a lot more than any other airline. So where are the savings? Speaking in favor of the airline: their seats are comfy and you have leg room not cramped and it is sort of nice not having the attendants run up and down the aisle announcing drinks etc. They simply don't serve at all! They were very cordial at PHL even though they could not help us - it wasn't their fault the planes were delayed.","","","","","3.0","3.0","5.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Krummacher","Sri Lanka","2012-01-28","CMB-BKK-CMB. Both legs on an old A340-300. The outbound flight was delayed 4 what annoys me is that UL knew about this delay well in advance yet did not contact passengers ahead of time. Delay voucher was given for a filthy breakfast in the airport restaurant. Food on the outbound flight was terrible and no other alcoholic beverages apart from beer and wine were served. What a plunge in service! Return flight left BKK on time again food not great but this time at least 'proper' drinks were served. Unfortunately if you want to avoid red eye flights between CMB and BKK you have to use UL all other airlines fly at ungodly hours in the middle of the night.","","","Economy","","2.0","4.0","2.0","1.0","3.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Stroup","United States","2014-08-03","You think you're getting a great deal on flights until the night before when you go to check in. There you find that you have to pay $45 to carry on a bag both to and from per person. Not only that but hopefully you have a printer on hand because if you have to print at the airport it's an additional $10 per ticket. That doesn't seem like much of a deal to me. In the end we could have traveled with a more spacious airline without all the hassle and without an unexpected $180 charge.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Chen","United States","2014-07-29","7/17 Cancun to Fort Lauderdale supposed to depart around 4pm. Delayed to 7 then delayed to 8 then 9 then around 8pm they just canceled it. They then proceeded to put us on a flight 22 hours later and refused to pay for our hotels. My friends and I ended up staying the night at the airport which was terrible. The next day when we went to check in the staff simply refused to serve us. When finally they decided to serve us we were told that our connecting flight would be 10 hours after we landed in Fort Lauderdale which was a complete surprise to us. We tried to ask if they can put us on the regular flight that day which would go to our destination after Fort Lauderdale but they said it was overbooked. Do not be fooled by their cheaper ticket price. In the end it will not actually be cheaper. Avoid them at all cost.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Wikoff","United States","2014-07-29","Had a round-trip flight for my minor son (16) booked to Atlantic City went to get a guest pass to take to gate woman at ticket counter was rude but gave me the pass. Went out to gate and was told by rude agent at gate that plane would be 2hrs late because of weather even though weather map showed no storms. On return flight went to pick my son up and went to ticket counter and was told they do not issue guest passes to pick up minors had to argue with sales agent and finally told her my son was handicapped and she gave me a pass. Went to TSA supervisor and told him he said there is no reason for them not to issue gate pass to pick up minors and to let the Spirit agent call him to verify. Went back to spirit airline agent and she would not call and just kept arguing with me that TSA would not let them issue passes.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Chris Parsons","Saudi Arabia","2012-01-24","RUH-CMB-BKK-CMB-RUH. This is the second time my wife and I have travelled this route with this carrier the last time being in July 11. Lounge at RUH very poor but it is not the airline's lounge and we normally use the Costa Coffee anyway because the lounge is so dire! RUH-CMB-BKK: an old A340 with cradle seats. The service is good and with a choice of movies games or the now dated hi8 cassettes. Food and drink very good and unlike last time we were able to have a 'real' drink 20 minutes after take off. Excellent cocktail menu and the cabin staff pleasant. On the second sector the food was brought round hot on a trolley. BKK-CMB - A330-200 but with a new interior including lie-flat beds with VIOD (unfortunately the IFE was not working on this sector so no movies were available). Seats comfortable and again staff very friendly. CMB-RUH - again A340-300 (see above comments).","","","Business Class","","7.0","4.0","5.0","4.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Schade","United Arab Emirates","2012-01-11","AUH-CMB-BKK return in business. AUH-CMB in new A320. I have flown this sector several times with an older 320 but UL is probably the only carrier able to decrease the quality of its Cl class product. Seats are the most uncomfortable I have experienced in C class. Service and food decent. CMB-BKK in old A340 with worn seats and broken IFE. Put up in a shabby Colombo hotel during my 14 hr transit on the return. UL refused to credit my FFP's into my Etihad account (their FFP partner). Overall a rather disappointing experience.","","","Business Class","","5.0","2.0","4.0","4.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Sullivan","United States","2014-07-29","We have not been on vacation for 3 years and desperately needed to get away and I was a nervous wreck that our flight would be delayed or cancelled. I went on Spirit's website and read about the baggage policy etc. Thank goodness I did because I had booked it through Priceline or else I would not have had any idea. I also picked seats for all 4 flights for myself husband and child. I ended up paying what I would have to fly another airline so not a big deal. All of my flights were on time. No issues at all. I have recently flown Delta and United and had issues with both of them. Bottom line I was pleasantly surprised with my experience and would fly with them again.","","","","","9.0","5.0","4.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joel Wixson","United States","2014-07-29","We booked a one way flight from Lima Peru to Denver Colorado. The price was okay and I do like the idea of paying for only what you use i.e. checked bags or carry on bags. However in our situation we have two stops in the US one in Fort Lauderdale and the other in Chicago since we will be changing planes in Chicago Spirit is charging us again for our extra bags. So now we have to pay for our checked bags twice even though we are on the same airlines and our flight to Chicago is a connecting flight to Denver. Also be sure to read all about the bag weights and size restrictions. We just had a wonderful surprise that we are only allowed one bag at 40lbs from Peru. The ""Customer Service"" agent at Spirit told me it's a limitation at the Lima airport. Which is false other Airlines allow customer two bags each. Imagine moving from Peru with only one checked bag. I really wish I would have read some of these reviews before booking Spirit never again will I fly Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Lubek","Poland","2012-01-03","Milan-via Colombo-Bangkok both ways in economy class. Online booking and boarding without any problems all flights on time luggage not lost food ok staff friendly and films enjoyable. Old aircraft however no reason to complain after choosing the cheapest offer on the market!","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sonia Fiddler-Brown","United States","2014-07-27","Spirit Airlines is not the best choice to travel when you are returning or visiting Jamaica or anywhere in particular. The forty pounds restrictions for fifty plus dollars and seating is a crime. The hassle and stress one has to go through just to be safe with your weights is not worth your time neither are you saving one penny. Cheapest airline should not be associated with Spirit Airlines. Their adds are misleading. Their Customer Service is also sloppy. I corrected my misspelled name before I took my trip only to be told my name was not associated with my account and therefore could not access my account to pay for my baggage before check in time on my return. The fear of having to pay $100.00 per baggage at the counter had me going to the airport hours in advance only to wait until check in time then to be told their system was down and could not process my debit card. This process took me over an hour huffing and puffing to my gate with the extra clothes I had to put on because I was ten pounds overweight. This was my last flight and I will encourage whomever returning to Jamaica to take another airline. I could not take back much because of my experience. Shame on you Spirit Airlines!","","","","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Woodruff","United States","2014-07-27","Let me start by saying that I read at least 25 reviews on this site before we started packing. I read about the extra baggage fees. The surprise baggage fees at the gate. The delays. The date changing unknowingly during the ticket buying process (we had to go back afterwards and fix the changed dates). The rude staff. Not being given free food or beverages on the flight. The small seats. We were traveling (2 adults 1 child) from Houston to Minnesota for a funeral. We didn't have time to save for this unexpected event so we flew with a notoriously cheap airline and didn't pay for checking or carrying on luggage. All bags were well within the size limit stated online for their one personal item. The flights to Minnesota and back both went smooth. We were not hassled about our purses and computer bag. Flights were on time. Arrived home 30 minutes earlier than expected which made the kid happy. We took food and drink onto the plane so we didn't have to buy anything from the airline. We co- ordinated our seats to make sure that we all had enough leg room. The flight crew were excellent. No inflight entertainment (other than the announcer) but we had plenty of electronics and books to keep us happy. I don't know if it was research or sheer luck but I was relieved that our experience wasn't one of the awful ones I've read about here.","","","","","10.0","3.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Andresen","United States","2014-07-27","We traveled from San Francisco to Las Vegas July 13 coming back July 16. Spirit charged us $50 per carry on baggage each way. The cabin both ways were not quite clean. I can see almost all others reviews state the same. It's hard to believe they can stay in business. We will never fly with Spirit Airlines again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Mann","United Kingdom","2012-01-01","LHR-Colombo-Male return for honeymoon. When we booked as a honeymoon couple we had hoped we would be sat together this was not the case but was managed by check in staff at heathrow. The plane was old and very tiredd looking seats were very uncomfortable and cramped. Inflight entertainment was either not working (games TV Movies etc) or working poorly. Cabin crew did the minimum to make the long journey feel comfortable and were unapproachable. Food okay OK on the journey out on the return was poor. No beverages were offered to passengers other than with meals. Would not recommend to anyone!","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Batin","Portugal","2011-12-23","PEK-BKK. A330 with good seats. Buffet meal you can see the food before you choose and try.","","","Business Class","","7.0","3.0","4.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dennis McZeal","United States","2014-07-27","This is the worst airline I have flown. My flight was a round trip from LAX to Fort Lauderdale Florida and back. The baggage fee are ridiculous. They are very careful to make sure that your bag is not over sized. I had no problem checking out of LAX but when I was ready to return home with the same baggage they said my bag was too big. I spent more than 45 minutes trying to communicate with someone who could barely speak English. I then ask to speak to a supervisor. After waiting another five minutes the supervisor finally came to the phone and would not even offer a discount. Had I known that I was going to be charged for a carry on I would have rearranged my luggage and put my so called carry-on with my checked in luggage. The employees were great at check in but the customer service department is very poor. I did pay the extra $50 but this airline will never get another penny from this family.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Ennis","United States","2014-07-27","You get what you pay for. Once all the incidentals are paid for you'll pay the same as any other airline but if you don't need all the frills you don't pay a lot. We saved a few hundred dollars over the other airlines for a direct flight because we carefully planned every detail. The carry-on fee is absurd (we didn't have carry on) but the food/drink extras are in line with other airlines. You can always bring food in or get drinks from a vendor in the airport for less but for a flight less than three hours you don't really need it. The staff were by far the friendliest airline staff I have encountered.","","","","","8.0","1.0","4.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Raquel Garcia","United States","2014-07-27","My first time with Spirit. I will start off saying $50 for a carry on? That's ridiculous. The ""free"" carry on has to be like a kids size. The normal charge is $47 each if it's under 50lbs. Not sure how other airlines work but that is expensive to me. Anyway we had been delayed for an hour due to ""weather"" and while in the sky we had to take an extra 45min route. That totalled up to 1hr and 45mins extra. Lets talk about the plane now: it was so loud! The seats are uncomfortable. There is no movies or any wifi and you must pay for all snacks. This includes everything (drinks too) they do not take cash credit/debit only. The staff were nice but the airline is not worth it. You end up spending the same as a ""normal"" airline.","","","","","5.0","2.0","4.0","1.0","1.0","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","U Ekan","Canada","2011-12-20","LHR-CMB A340. Delayed about 3 hours. The cabin crew were helpful. The meal service was quick and delicious. Seats were comfortable with a variety of movies and TV shows to chose from. A smooth journey.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D McZeal","United States","2014-07-27","This is the worst airline I have flown. My flight was a round trip from LAX to Fort Lauderdale Florida and back. The baggage fees are ridiculous. They are very careful to make sure that your bag is not over sized to the inch degree. I had no problem checking out of LAX but when I was ready to return home with the same baggage they said my bag was too big. I spent more than 45 minutes trying to communicate with someone who could barely speak English. I then ask to speak to a supervisor. After waiting another five minutes the supervisor finally came to the phone and would not even offer a discount. Had I known that I was going to be charge for a carry on I would have rearranged my luggage and put my so called carry-on with my checked-in luggage. The employees were great at check in but the customer service department sucks. I did pay the extra $50.00 but this airline will never get another Penny from this family along with others who flew with us. The saving is not worth the trouble. Buyer (Flyer) beware!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Boisvert","United States","2014-07-27","Spirit got me from A to B on time and without incident. In that respect they did well. I was a little miffed at the carry on policy though my average sized laptop didn't fit in any bag that met the size for a free personal item so I ended up borrowing one from a family member to avoid paying the carry on fee. I think the ultimate problem with Spirit is that while they are cheaper than the competition they still aren't cheap. If everyone got tickets for $10 round-trip as you sometimes can in Europe nobody would complain about the fees. But most people are still paying a couple hundred bucks just for the ticket and it feels like that ought to buy you something besides transportation. Spirit saved me money and ultimately carried out its job and I can't say I'd never fly them again. But given the hoops you have to jump through I'd probably want them to save me more money than they did this time before I went back.","","","","","3.0","3.0","4.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jerry Bru","United States","2014-07-27","I knew that this was a no-frills airline and expected to have a sub-performance level of service but I bought tickets anyway thinking that saving $50 was worth the try. Like another customer's posting I thought I could bring at least one bag on board but in the end I had to pay. So much for saving money on this airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Iyer","Australia","2011-12-13","SIN-CMB-BOM return. UL was the most economical option between Singapore and Mumbai and the most pleasant I have had on this route. With the exception of check-in staff who were outsourced all other UL staff were pleasant and friendly both in the air and in Colombo. The food was delicious and drinks were proactively offered. IFE on SIN-CMB was basic but did the job. The SIN-CMB sector makes a 1 hour stop in CMB which is difficult to discern from the booking process.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sonia De Leon","United States","2014-07-20","This was my first and my last experience with Spirit Airlines. I had scraped and saved for this trip to attend a family wedding a long time and do not have ""extra"" money to be spending so saving money was a big priority and only reason I flew with Spirit . I was told that Spirit charged extra for everything but that you were allowed to bring 1 carry on for free. When I finally printed my boarding pass after dealing with a very user unfriendly website the was an option for carry on or bag. I wasn't bringing a bag and I thought it referred to an extra carry on I didn't mark anything and printed the boarding pass. After getting through security and getting to the gate I hear the representative saying several times about only 1 personal item allowed on board so I asked him If I was not allowed to bring my carry on and he said ""you have to pay for it"" I asked ""how much""? I was told $100. They just billed my credit card and gave me another boarding pass. That was not all not only was that fee outrageous but your beverage fees are excessive as well. Those ""deals"" don't benefit anyone but the airline.","","","","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Houlihan","United States","2014-07-20","I had a wonderful experience on Spirit Airlines and have recommended it to several friends. I would much rather pay $3 for an unlimited cup of coffee and an Otis Spunkmeyer Blueberry Muffin handed to me with a smile than have a bag of peanuts shoved at me as the stewards/stewardesses rush past me in an effort to get them to everyone in the other airlines overcrowded plane.","","","","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Le Masurier","United Kingdom","2011-11-30","LHR-CMB-MLE-LHR. Very enjoyable flights both ways. Clean A340 a/c with acceptable comfort. Very attentive and agreeable service from friendly cabin attendants. The meals - two on each main leg plus a snack CMB-MLE - were substantial with a choice of three main courses. Overall exceeded our expectations and we will certainly use again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Williams","United States","2014-07-20","15 July flight 457. Waited over 30 min for a gate. Check-in was slow and staff left the counter routinely for other unrelated work activities. Seat broke and headrest would not adjust. Not worth the $50 I saved myself.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anissa York","United States","2014-07-20","Prices matched all other flights after you factor in the price of luggage and choosing your seats really? I also love how they advertise ""big seats for a price"" there were 4 ""big"" seats. Flight delays both ways with no apparent reason given. One delay was a 4 hour delay! It was already a red eye and a flight going to Ft Lauderdale at 1am was on time while we had to continue waiting for 1 hour. Departure time is more like boarding time (actually it's earlier). Took almost 1 hour to receive our baggage. Terrible customer service. Leg room was claustrophobic. I do not think the seat space could get any smaller. Seats do not recline. No wifi no TV's or movies on a 5-6 hour flight. We have to pay for water! Will never be a repeat customer.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","W Wong","Hong Kong","2011-11-28","HKG-BKK return. The product is fine good service and excellent food. Although plane is a little old with cradle type seat not fully flat bed for this route I still got better than what I paid. IFE was not AVOD but offered enough choice for movies and games. Very impressed with the courteous service of the crew a pleasant experience indeed!","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lou Cal","United States","2014-07-20","My daughter had to fly back to LaGuardia Airport she calls me to let me know the flight was delayed 40 minutes ok delays are to be expected she finally boards 1 hr later and sits for 2 hrs saying there was a delay by traffic control 1/2 an hour later they head back to the gate where they have to get off on the runway. When passengers asked when is the next flight they were told to go inside they don't know. When everyone was back at the gate they were told there will be no flights out they would have to wait until Wednesday (this was Monday) to fly out again. I had to scrabble at 11.30 pm (flight was to arrive at 9.05 pm) to get her a flight with another airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Whitney","United States","2014-07-20","In my opinion it is better to fly with an airline that charges you more upfront. At least you know what you are getting up front. The flight was ok but by after paying for luggage I could have flown with another airline. I've never flown with an airline that nickle and dimes you at every turn charging for non-alcoholic beverages really? They do not offer any conveniences that one is accustomed to with other airlines. To add insult to injury when my bags that I paid $40.00/bag to check got relocated the agents in the Ft. Lauderdale baggage claim airport office offered little to no help. I'm not suggesting that one forgoes flying with Spirit but I never will again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Maria Levinson","United States","2014-07-17","Book my ticket a month ahead two hours before departure my flight was canceled due to ""weather"" in NY. Complete nonsense other flights flew out just fine and the weather was fine as well. Could not put me on a different flight I canceled my flight over the phone. The most ridiculous experience ever! P.S. I frequently fly MIA or FLL to LGA or JFK.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Chacko","India","2011-11-18","My wife and I flew Cochin-Colombo-London return. The experience was overall very good. The ground handling was good and competent the staff friendly. The cabin service was efficient and pleasant. The crew were helpful. Online seat reservations turned out to be tricky. In the A320 aircraft seats 17B and 17C are shown on the web diagram as bulkhead seats. They were not. In the A340-300 aircraft seats 51 H and 51K are shown as bulkhead seats. They are not! The airline should be more straightforward and forthcoming in these two areas. If they do and maintain the same standard in the other areas they will be a great airline. I would recommend with some reservations.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Schade","United Arab Emirates","2011-11-15","AUH-CMB-KUL return in C class. Sri Lankan has improved tremendously since my last C class flight 3 years ago. Service was excellent with a good choice of food and drinks. Flights on time and lounge at Colombo airport with a good spread of food and drinks and a free 30 minutes spa treatment. Only the conditions of seats/IFE a concern. Seats are very worn and in dire need of upgrade/refurbishment.","","","Business Class","","9.0","3.0","5.0","4.0","2.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Buckalow","United States","2014-07-17","I was on a flight from JFK. The flight at the gate before us was delayed 4 hours because of some mechanical problems with the plane so when our plane arrived that group took our plane which was fine we were assured their plane would be ready for us in no time. The plane wasn't ready for 5 hours and when we finally got on the runway we had to go back because some paperwork was filed incorrectly. That took another 3.5 hours. When we finally made it out again we were told that we had to be in the air in 30 min or the crew would time out and we would have to fly out tomorrow. We didn't make it and the crew was timed out. Spirit didn't even give us a free flight because they then said that the flight was cancelled due to weather and not because the crew timed out.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pamela Gaylord","United States","2014-07-17","It is very much a no frills airline but doesn't try to advertise itself as anything different. We paid in advance for our baggage chose our seats and paid the extra fee for the large seats. The flight was perfect the seats were comfortable the staff polite. If I had to come up with any negatives I would say the fact that there was only one bathroom on the plane so there was a never ending line of people standing in the isle waiting but that is really a non issue. I definitely would fly spirit again and would recommend it to friends/family. Just make sure you read the instructions about paying in advance and you won't be bogged down with any surprise fees.","","","","","7.0","5.0","5.0","3.0","1.0","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nucci","United Kingdom","2011-11-10","LHR-COL COL-DEL return. We flew 4 times in 10 days and each journey has been unpleasant. Inflight entertainment has never worked properly and sometimes never worked at all. The meal and the food quality was poor. The service onboard wasn't anything special and crew allowed passengers to get drunk and make noise without any problem.","","","Economy","","6.0","3.0","2.0","2.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Bottum","United States","2014-07-17","First time flying in 13 years. Flew from ORD to LAS and then from LAS to SAN. I was randomly assigned a seat in the aisle which worked out great for me being over 6 feet tall as the legroom was kind of small. Shifting my position helped alleviate any weariness. For as cheap of a price as I got I kind of figured there would be some things cut to help cost-efficiency. My departing flights left on time and my returning flight was actually early by about 15-20 minutes. Did not purchase food or drink on board as I brought my own. No issues with boarding or luggage as I was staying for a week in California and was able to fit everything into my carry-on. Staff were very friendly. I can appreciate the no-frills type of service offered since my main concern with going on vacation is the destination not the extra stuff I don't need on the journey.","","","","","10.0","3.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Valencia","United States","2014-07-17","Zero customer service. Plane delayed due to weather (DFW to Cancun). Weather got better-all other airlines were taking off and landing. Plane was then canceled after we boarded because the plane would not be able to make their flight back to Florida if they took us to Cancun. We were given a standard letter apologizing due to weather which was a lie. The pilot announced the real reason - not being able to return to Florida on time. It was not weather. They were more concerned about future flights in Florida than current flight-all boarded! Our first time and our last.","","","","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Hines","United States","2014-07-17","After looking at reviews it appears most everyone has the same complaint - the baggage fees are as much as the plane ticket. Hard uncomfortable seats. Had to pay almost twice as much baggage fees coming from the Dominican Republic (in addition to paying a government fee to enter the country). To have to pay for water after paying for a ticket and those baggage fees shameful. I don't think we will ever fly Spirit again. We applied for a c card in order to get free miles. We are going to cancel the credit card.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Phil Cook","United Kingdom","2011-10-24","LHR-MLE. One hour late departing LHR. Online booking in was easy check-in seamless. A343 aircraft with clean cabin and comfy economy seats although footrests would have been welcome. Attentive crew who served drinks and food very efficiently. Food quality acceptable and some of with the best I have experienced in economy. Frequent trips with drinks and snacks snacks available from the galleys. Toilets maintained to a high degree. IFE buttons worked it was good and quite acceptable for an 11 hour night flight. A delightful flight primarily due to cabin crew. Despite late departure out of LHR the arrival into MLE was close to schedule.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sara Lay","United States","2014-07-17","My son got us tickets on Spirit because he thought it was the up and coming low fare airline. He didn't know what he was getting my into! Obviously he was uninformed but he is now. First impression: signed in for boarding pass (didn't have to pay $10) and message came up that we had to pay $50 for each carryon and we each had one so that was $100 that we did not expect on our carefully budgeted trip. I was fortunate to get a cup of water for my medication before we took off. One of our seatmates said she was on a flight where a lady needed medication and they wanted her to pay for water. By the way water is not a complimentary item. For a budget airline we are subsidizing their cheap fare policy so I'll take the airline that at least I can feel comfortable on for an extra $100 which is usually Southwest and they have lots of complimentary juice water and soda. They won't lure me with anything.","","","","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Urgo","United States","2014-07-17","Atlanta to Atlantic City. 7/12/14. They should rename this airline ""Nickel Dime Airline"" because that is about all the service is worth and that's all they do from the moment you book a flight - attempt to extort more and more money out of you. I'm surprised they don't sell passengers packets of toilet paper as you enter their very dirty smelly on-board rest room. Spirit's excuse is that it's a ""budget"" airline. But by the time they are finished with all the add-on costs a ticket that started out at a good (but really not rock-bottom) price usually ends up costing more than one on a non-budget airline - where you'll have bigger seats cleaner restrooms and a less confounding experience all around.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Elizabeth Bensend","United States","2014-07-13","Never again! Our flight from LAX to Dallas Fort Worth was 2 hours late. When we boarded the plane the attendant that you usually see greeting you was busy on their phone. The attendant before take off checked the overhead compartment while sighing as if she didn't want to be there. The attendants were overall unpleasant. When we left Dallas Fort Worth to LAX we received the same greeting. The flight was an early morning 6.20 departure and I realize everyone is very tired in the morning and that perhaps the passengers have the right to sleep during the fight but I certainly don't think that the flight attendant should be sleeping in their seat at the back of the plane. My luggage is in Las Vegas and I am 4 hours North of LAX. The seats on the plane so small need not recline back. So uncomfortable! When I booked this flight I was excited that I had found airfare for family of 4 at such a low price now I know why! I think what bothers me the most is that the attendants weren't very attentive and we're too busy with their social media to be bothered by the passengers.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Dave Houlihan","Saudi Arabia","2011-09-19","AUH-CMB Business class. Separate bus to aircraft A320. Greeted warmly and jacket taken. Seat is cradle type and has seen better days with no foot rests and whilst clean it was tatty but spacious. Only 3 pax in the cabin so plenty of space. Newspapers offered drinks order taken with a wide choice of drinks and wines. Food was good older style presentation but tasty. Great to see tea coffee served in a Hotel afternoon tea presentation. Staff were friendly but not intrusive. A personal video player was offered not many movies but fine for a 4 hour flight. Arrived on time we were met at the aircraft by a ground rep who obtained our bags and arranged our transport to our air taxi. Overall genuine service although seat product could be updated.","","","Business Class","","9.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","N Mohamad","Malaysia","2011-09-18","Bangalore-Colombo-Kuala Lumpur return 3 weeks ago. The return flight was pleasant but the outbound flight to Kuala Lumpur from Colombo was a disappointment. No one served me tea that I asked for during the inflight meal service the inflight entertainment wasn't put up during the 4 hour flight even though the screens functioned alright. I am not sure if they forgot to load up the respected movies/entertainment.","","","Economy","","2.0","","","","","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","V Poovaiah","India","2011-09-14","The flight both ways for me was not what I expected from Sri Lankan. The onward flight to CMB was pleasant but the service onboard was not all that great and I was never asked if I needed a drink during the inflight meal. The return trip was much better but quite an uncomfortable landing. I think the airline can certainly work on the meals being served it was just awful.","","","Economy","","6.0","","","","","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","U Senevirathne","Sri Lanka","2011-09-07","At Bandaranayake International Airport check-in was quick and we were quickly directed to departure lounges. The gates were open at the correct time the aircraft arrived 5 mins after the boarding time and then the airport authorities started to clean the plane. After all we were boarded 2 hours after the estimated boarding time. We were warmly welcomed onboard and seats were comfortable and large. Take off and landings was smooth the food was excellent and they offered 3 choices of main meals. The service was nice crew always at our fingertips to give assistance.","","","Economy","","8.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Duval","France","2014-07-13","Flight 719 on Wednesday May 28th. I tried to fly on Spirit between Denver and Las Vegas but the flight was canceled because of the absence of the crew. We spent one hour inside the aircraft itself waiting for them and finally we had to spend the night at Denver airport after 5 hours waiting at the front desk to get a solution for the next day (with another company hopefully). The quality of the service was very poor. In addition I was flying with a 7-month baby.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Riedl","United States","2014-07-13","The total cost after paying all the fees was comparable to other airlines so no real big saving with Spirit. Never flew Spirit and thought I'd give it a try. My flight to Oregon didn't happen because of mechanical failure (so cannot comment on in-flight experience) instead they would fly me from Pennsylvania to Texas tonight (Friday) then to New Jersey overnight and then depart for Vegas early Saturday morning. I would have 1.5 days in Vegas before getting on a flight to Oregon early Sunday evening. All of this ""at no additional charge"" said the clerk. They did not offer a hotel room in Vegas at no additional charge. My experiment blew up before getting off the ground their business model has a lot of room for improvement and I will not be booking with Spirit ever again. My weekend with my children was ruined.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ronda Skube","United States","2014-07-13","My husband and myself flew Spirit Airlines round-trip DFW to BWI in mid April. The first leg of the trip was fine the return trip out of BWI was delayed by 4+ hours as others have said it would have been nice to have a ""free"" soda onboard. They did give us a free $50 coupon for future travel but it had to be used in 30 days not a good deal. My daughter had the same trip in May same problem delayed out of BWI for hours! No free I'm sorry for the delay offer of anything. My son and family (with 14 month old) had the same trip out of BWI and was delayed 7+ hours.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Mitra","United Arab Emirates","2011-08-31","Business Cass with family from Dubai to KL via Colombo. Excellent service and hospitality at value price. Staff most courteous and helpful. Aircraft though a bit old is comfortable. Entertainment system needs updating but is still acceptable. The lounge at Colombo is nice with free Ayurvedic Massage facility.","","","Business Class","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","V Gale","United Kingdom","2011-08-23","Two Business Class seats to and from Colombo. Outward was fine but the return leg from was very poor with no attention to our needs between lunch and dinner. Ringing the service bell had no effect. Eventually I had to walk to the service area to request tea where I found staff sitting and having a chat. Toilets weren't up to much either.","","","Business Class","","2.0","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Praha Kanagasabai","United Kingdom","2011-08-03","London to Colombo return. The new A340 seats were fantastic flat beds with First Class cabin offered at Business Class fare. I had an excellent flight and we landed 45 mins early.","","","Business Class","","9.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pooja Kanani","United States","2014-07-13","I was travelling from Houston to Vegas. I was allowed a carry on item inside the aircraft and was not informed that the carry on item was out of specification. With the same mindset I was boarding my flight from Vegas and I was asked to pay $100 for the same bag which was within specification at Houston. I was not surprised as much by their inconsistent policy abiding attitude as much as I was by their rude staff. It was like they were trained to be rude. Luckily I had a big paper bag where I could easily transfer my items and that's how a dodged the $100 extortion amount. I was definitely not ready to pay $100 for a bag that costs $40. I for one will never fly this airline again. Their ""cheap flights"" are nothing but more expense in disguise.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Hubbard","United States","2014-07-13","I flew Spirit Airline on July 8 2014 Minneapolis to LAX. All staff including front desk check-in and pilots were courteous and friendly. Plane was clean and the only challenge is people coming to board that did not read information about luggage size and one free carry on size despite this being posted all over Spirit Airline web site people came with oversized luggage and were charged accordingly. Just know ahead you take your own food and drinks on board which many airlines do charge also and read expectations of seating. So worth the saved money of flying by flying this airline yes it's a no frills yet it is an Airline that does care about safety and cost effectiveness.","","","","","10.0","5.0","5.0","3.0","2.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joy Milwee","United States","2014-07-13","This is one of the worst airlines that is flying in the USA flight 912 from Orlando was delayed twice customer service was called to find out the problem and was told that they had to do a lightning strike inspection. I can understand the safety aspect of this but to not offer any compensation to passengers that had been told to be at the gate one hour before the original schedule is very unreal. Will not recommend that anyone fly this airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Chris Parsons","Saudi Arabia","2011-07-29","RUH-CMB-BKK-CMB-RUH. RUH-CMB 2 hours delay which caused concern because we only had a 1 hour connection time in CMB. The lounge at RUH is awful so we tend not to use it but even though we were first in the queue we were prevented from boarding by the Ground staff as they wanted Business Passengers to board last. This is a really good concept at CMB as you are the last to board and the Lounge staff escort you to the gate but not in RUH were you are sat in the open terminal and when we did board they had both entrances open! An old A340 with old business class seats (not lie flat). Decent choice of movies and extra choice with a library of Hi8. Cabin crew slow at the beginning but good choice of food and drink. CMB-BKK on arrival at CMB we were met by ground staff and informed we had missed our connection but were given a choice of flying CMB-SIN (economy) and SIN/BKK (business) or wait 18 hours - we chose the latter. Put up in a nice hotel in the centre of CMB and made the most of the day. The lounge in CMB is very nice with hot/cold food complimentary massage and cocktails. A330-200 with lie flat seats and a great crew. Service was excellent with little touches like espresso available. Video same as the earlier flight but with no Hi8. BKK-CMB an A330-200 but with the older Business Class seats. IFE same as first flight but crew were friendly and wanted to help. CMB-RUH again service in the lounge first class but A340 was probably the oldest version I have ever come across - levers instead of buttons to move the seat and old business class type seat. Food and service good. Three sectors on time and except for first sector crew were great and great value for money.","","","Business Class","","6.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Mahesh Gopinath","India","2011-07-20","Singapore-Colombo transit and then onto Kochi India. Business Class. It was a superb experience though I had been worried after reading other reviews. The cabin crew were of a high standard very professional and friendly. The use of the Skyview Lounge at Changi was nice and it offered a great view of the tarmac activity with all arriving flights visible. UL was delayed from KL. Only issue perhaps was the boarding sequence at Changi where it was an utter free for all. The airline should try to maintain some order or queue priorities. The Serendib Lounge at Colombo was also very nice with a great spread of food.","","","Business Class","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Suda","India","2011-07-20","DEL-CMB-NRT return. I chose UL because it was the cheapest. Their online booking system check-in and seat selections were very easy to navigate and use. Service was excellent from ground staff to above the air crew were responsive to attendant-call buttons. The return sectors had an over night stop in Colombo in which transit hotel + breakfast was provided nearby the airport. The last sector (CMB-DEL) was operated was brand new Airbus A320 which had an advanced AVOD system and the seat pitch was excellent. Above all despite of very competitive price it was 100% mileage applicable on their frequent flyer program which means that now I can redeem free return tickets between South India and Colombo from this trip. Overall very good value for money I'd love to fly with them again. Few complaints are: Most SriLankan aircraft are outdated - on NRT-CMB it was a leased aircraft and seat pitch was very tight. Also catering from Colombo is poor as compared to catering from Delhi or Tokyo which had a very nice presentation as well as taste. 2 hot meals on 9hr+ journey on NRT-MLE was a nice touch (with 3 choices each).","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Moniz","United States","2014-07-13","My boyfriend and I went to Fort Lauderdale last week from Boston. You think you are getting a great deal but once you get there they whack you with every luggage fee they possibly can. Don't think it's like every other airline and it's a 50lb max for checked luggage. No it's 40 and they will charge you for every pound over! They charge you for every soda/water and food that you get. To top it all off everything we saw said credit/debit only for food and drink. After a long wait we finally ordered two waters and were unable to buy them because the lady said it was cash only because the credit card machine was down. Fast forwarding to our flight home. We got to the airport 2.5 hours early. Sat in a Spirit check in line that was at least 100 people long with only one line open for check in and security. I honestly do not know if it was the airport or just spirit but needless to say we showed up to the gate at 9.22 when our flight was scheduled for 9.26 and the door was shut. They were so unhelpful in the situation I was shocked! When we asked when the next flight was it was not until 8.30 that night! We bought another flight for Delta.","","","","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pauline Owens","United States","2014-07-13","Flew to Vegas from Portland over Spring Break in April 2014. It's a bare bones operation for sure. Staff were fun and plane was clean. Baby cried all the way there two little kids behind us screamed and fought the whole two hours no one's fault but didn't make for a very pleasant trip down. No issues coming back their baggage is very high Southwest Airlines is a better buy for the money if you add in the $50 charge for 1 bag.","","","","","7.0","2.0","4.0","3.0","1.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Hedger","United States","2014-07-08","Terrible. One word to sum up Spirit airlines. The baggage fees are outrageous and the online baggage check never works so you have to pay at the airport. My wife waited in line because the online check in didn't work missed her flight and was told to return the next day at 11. The never said 11pm. So she arrived at the airport and got all the way through security before anyone noticed her flight wasn't schedule for another 12 hours. This airline has the worst service worst pricing worst fees smallest seats and the worst most unprofessional website I have ever seen. I wouldn't fly on this airline if it were free.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Holmes","United Kingdom","2011-07-13","DOH-COL-DOH Business Class. A mixed bag here flights out and back both on A340 -300 so had the lie flat beds which were good and allowed for a couple of hours sleep. Outbound flight Business cabin full and you could tell with the service being slow (1 hr for first drink) and orders forgotten. Food outbound ok. Return journey a huge difference Business not as busy but the service from start to finish was excellent and attentive with a great purser. Food much better as well. Both flights on time.","","","Business Class","","7.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Leach","United Arab Emirates","2011-06-14","DXB-CMB CMB-BKK in Business Class. Crew great in terms of service and attitude. Seat older style cradle but comfortable enough for flight times. Food service on the trolley and it was fine. Regular drinks service during the flight. Arrived on time at both stations.","","","Business Class","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","M Anthony","Germany","2011-06-06","FRA-CMB in Business. The flight time was changed a few days before departure and arrival in Colombo was almost 2 hours later than previously scheduled. The airline scheduled for a stopover in Dubai to pick up other passengers. Why - because the flight from Frankfurt was almost empty and it probably was loss-making. Nevertheless the airline marketed the flight as a ""nonstop"". Its station-manager refused any compensation. Airbus 340 was very worn out and the business class as old as it can get. Not to be recommended.","","","Business Class","","3.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dennis Serrao","United States","2014-07-08","We flew from OAK to Las Vegas 6/27/14. I was fully aware of their add on fees for everything so I won't be complaining about that. I have never flown Spirit so thought we would save some money but also worried that it was some type of chicken coup carrying fly by night airline and unfortunately it is. Not to mention I had 2 other couples with me and recommended Spirit to them. Now I understand there can be mechanical issues with planes but how it was handled was just horrible! Flight to leave at 2.10pm pilot comes on ""Ladies & Gentleman we need our mechanic to sign off on a repair should be 5-10 minutes"". ""Ladies & Gentlemen we can't find the mechanic and need to deplane should be 45 minutes"". 2 hours later ""we still can't find the mechanic"" then - ""we found the mechanic and he will be here in an hour"". It's now about 4pm. ""The mechanic is here and working on it"" ""the plane is fixed"" ""the plane is not fixed"" now it's 6pm and they say ""the plane is fixed and we will be boarding soon"". Happy Roars from the crowd at Gate 5. 8 pm ""we are sorry to say the plane is fixed but the pilots have timed out and we have no other pilots"". No ground crew no extra pilots just insane. Comedy of errors lies/misinformation no management no help getting new flights on other airlines and on and on. We rushed to get our bags and I literally had to go behind the counter to help and grab my bags and run to a real airline and overpay for two one way tickets to Vegas. The absolute worst customer service. They only offered a lousy $50 voucher for our next flight which I am sure they know will never be used.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jennifer Montano","United States","2014-07-06","DFW to Boston on Sunday June 29. Flight 254. Will never fly this airline again! As mentioned previously they charge you for everything. You are not getting a good deal with this airline the prices are very deceiving! I was shocked when the airline was going to charge me $25 at check in because my luggage was 45 lbs. I told them that I am under the max capacity. Well at Spirit 40lbs is their max for weight. What can a person pack for under 40lbs? In addition the plane was dirty. The leather on the seats was fading which gave the aircraft a dirty feel. I'm so used to flying Southwest and will continue with Southwest.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Cheek","United States","2014-07-06","This is my first and will be my only experience with Spirit Airlines. I flew from Houston IAH to Orlando and when I arrived at the ticketing counter in Houston after I stood in line for 10 minutes told me that if the agent had to print off my ticket it would be $15 but that I could do it for free at the ticket kiosk. After I left line waited for a kiosk printed my ticket returned to line I was stunned to discover that Spirit Airlines charges a $45 fee for checked luggage and $50 for carry-on luggage. After paying this egregious amount they told me that my bag was 5 pounds overweight. When I finally reached the gate boarded the plane and began pulling away from the gate they informed us that there were problems with the plane's navigational system and we would have to return to the gate but it would only take a few minutes to correct. Long story short after the navigational system was fixed the plane's toilet malfunctioned. 2.5 hours later we were still at the gate. To soothe irate passengers they began passing out cookies. But they only had enough for less than half of the passengers. If you were in the 1/3 section of the rear of the plane where I was you didn't get a cookie. No complementary drinks either. They finally told us that we would have to deplane and return to the terminal. We didn't leave Houston until 3 hours after the scheduled departure time. The seats don't recline. Learn from my mistake don't fly Spirit Airlines.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Kariyawasam","United Kingdom","2011-06-01","CMB-LHR prompt departure (having had a 5 hour delay in the earlier flight out of LHR). Check in line very slow and tedious online check in empty! A340 (new A330 stated on booking) with usual out of date IFE. Smiling crew onboard good meal. Prompt answering of call bells and frequent juice/water offered. Good breakfast.","","","Economy","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Paul Harvey","United Kingdom","2011-05-30","LHR to MLE Economy. Check-in at Heathrow open four hours departure and for web check-in there were no queues for baggage drop. Internet check-in is supposed to open 48 hours before the flight and when I flew was still not open 12 hours after this time (ie. 36 hours before the flight) – a phone call to their reservations centre produced the information that check-in was not working (IT problem) but they were willing to reserve my preferred seat for the way out and way back in one weeks time. Drinks served after take-off followed by a reasonable meal and then lights out. Because the flight was only one quarter full we could spread out. Unfortunately not all the armrests could be lifted so I had to wriggle a bit to get comfortable but it was far better than sleeping upright. Inflight entertainment old seat back non AVOD and the choice of films was poor. Breakfast edible if you were hungry. They came round with the duty free trolley before we landed at Male selling all sorts of alcohol but they did not mention that you are not allowed to import alcohol into the Maldives – if you bought any on the plane (which I did not) it would have been confiscated on arrival. They also gave out landing cards for Sri Lanka (final stop) but not the Maldives where most passengers got off and then had to fill landing cards in at passport control. On the way back the flight was only 1/3rd full and once doors were closed we could again spread out. Service relaxed and attentive as the way out meal and film choice almost exactly the same. Although planes were a little old and showing internal wear I enjoyed both flights.","","","Economy","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Kariyawasam","United Kingdom","2011-05-08","LHR-CMB A340. Delayed out but meal vouchers and written apology given. Chaotic boarding procedure but smiling welcome onboard by crew. Clean but outdated aircraft and IFE. Comfortable seat good bar service with nibbles 2 full meal services. Food range good but too spicy. Friendly efficient crew . Prompt baggage arrival in CMB.","","","Economy","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Wolfe","United Kingdom","2011-05-07","We had an appalling experience flying with Sri Lankan and would advise families flying with infants to not fly this airline. We bought premium economy seats and reserved a bassinet seat. When we came to check in we had been bumped down to economy. We were offered no refund and were told there were no bassinet seats in premium economy. When we boarded the plane we found that there were bassinet seats and asked to be moved to them. We were told no because they didn't want an infant in premium economy disturbing the other passengers. We were forced to move to economy seats and to this day (we flew in February) we still have not received a refund. They also managed to loose our pram despite the fact that it was taken to the airplane door. As a result we missed our internal connecting flight and had to wait for 4 hours at Male airport with an extremely tired baby and no pram. When we eventually got our pram back (5 days into our holiday) it was badly damaged. We have written to Sri Lankan airlines and not had a reply and we sent the complaint eight weeks ago.","","","Economy","","","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rodney Harrison","United States","2014-07-06","2 weeks ago I flew from Houston TX to Detroit MI. Upon checking in at the front gate I was informed that even though I was active duty military personnel I still had to pay for my baggage. I have been serving our country for 6 years and I never had to pay for my baggage however I was informed Spirit Airlines is the only airliner that does not honor the military incentive. After I paid $200 for my baggage I proceeded to my flight which was 45 mins late with no valid explanation. When I arrived in Detroit I waited 1 hr to receive my bags from the baggage claim. On my return flight once again I had to pay for my baggagebut I was forced to leave some things behind and return with 1 bag due to the baggage fees and the flight was late again. I usually don't write reviews but I was very dissatisfied with the service and the way Spirit Airlines conducts operations. I do not believe that I will ever use this airliner again or recommend their service to anyone.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Glenn Maertens","United States","2014-07-06","Worst airline we have ever flown on. You think you are getting a fairly cheap flight which was only an hour flight from Vegas to San Diego. We had one check in bag and two carry on bags cost us $300. We were told to get on line and check our luggage 24 hours before our flight when we went to do so there was no way we could get on to do this. You had to create an account and enter a password which we did not have so you have to request one and was never sent to us so no way to contact. So we start trying to call the airline absolutely no way to get through. This airline is not only a rip off but the staff is rude and after paying a total of $550 dollars for an hour flight have to pay for a water!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Smith","United States","2014-07-06","We traveled from Baltimore to Ft.Lauderdale. To start off the flight was delayed once everyone was aboard because of a mechanical issue. After sitting for an hour or so we take off. You would think they would have offered at least a free beverage for the delay but no. They charge you for every little thing. The seats don't recline the person behind me had their knees in my back I didn't get too upset because they didn't know and the seats are so close together they probably could not help it. In addition the industry standard of classifying a 50 pound bag as oversized is not the same with Spirit their limit is 40 lbs and anything over that you start paying big money. Oh and don't forget to print out your boarding pass PRIOR to arriving at the airport or you will pay $10 for each one. I will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Georgios Vrontos","Greece","2011-05-05","CMB-KUL surprised they are using an A340 for this route that continuous to SIN but was less than 50% empty. Service good food well presented but tasteless. Plane was old with old IFE and seats that needed refurbishing. I would use then again only if the price will be great.","","","Economy","","5.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","T Bond","United Kingdom","2011-04-14","London Heathrow to Male in Business Class. We boarded with ease and took our seats in row 3. Dinner was served shortly after take off and UL have this annoying habit of serving you from a trolley that is laden (to a point) with several options for you to choose and they'll plate it up for you. It took 1 hour to reach our seats (only row 3) admittedly we were the last to be served but what was left of the food was cold and not very appealing. Breakfast was just as poor. The seat is an old cradle seat they are switching in the future to flat seats. IFE was poor and I could hardly see a picture on it. The worst part for me on this overnight flight was that the crew had stowed their bags directly over my head when trying to sleep they did try to not disturb me but failed on every attempt so very disappointing and not worth the money to upgrade from Economy.","","","Business Class","","2.0","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R Dy","China","2011-04-10","HKG-BKK-HKG economy. Flight departure delayed for 2 hours without explanation from the crew. Service was OK cabin crew pleasant and professional enough. Plane showed signs of age (frayed seat covers peeling carpets) IFE OK for a short flight although would be nice to have more varieties similar to CX SQ etc. Good value for money. Food okay but felt that more beverage selection could be available. Inflight magazine OK but should have more substance rather than ads.","","","Economy","","6.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Andreas Imboden","Maldives","2011-04-07","Male-Colombo. Business Class was simple no entertainment system but seats comfortable. However after take-off they let some kid (screening in excitement) from economy class run up and down the aisle which was bothering. Stewardess did not respond to my request and let the kid continue for the entire flight.","","","Business Class","","1.0","","","","","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Manson","United States","2014-07-06","Flew Spirit for first and last time. Sat on Tarmac at LGA for 1.5 hours therefore missed connection arriving in Detroit approximately 8.30pm. At Detroit gate agent told three angry passengers we should not have been on flight. Gate agent further informed us earliest flight for us was next day at 3pm arriving at destination 9pm - 24 hours after scheduled arrival. Was further told that they would not provide hotel food or ticket for another airline with more convenient flights. When questioned that other airlines do such routinely was told ""We are not other airlines"". Unless you enjoy cramped seats and lousy customer service and are on a very tight budget do not fly Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Burger","United States","2014-07-06","Do not fly this airline. My outgoing flight was delayed twice. Then on my returning flight no one would help me put my bag in the over head storage I have 3rd degree burns on my body and cannot lift heavy items. Once we landed I forgot something on the plane and it took an hour for them to get it to me. Very poor customer service.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Marcus","United States","2014-07-03","Spirit Airline does not properly inform passengers of flight status changes or cancellations and costs more than equivalent flights on either United or American Airlines. When approached representatives appear flustered and uninformed about flight status refunds etc. Do yourself a favor book your flight on another carrier and save the headache increased cost and loss of funds. In early May my wife and I decided to take our eldest son and book a flight to visit family in Houston Texas. At first glance it appeared $50 cheaper per ticket to book our flight with Spirit Airlines. I had heard by word of mouth there were extra charges for checked in baggage. Where other airlines were charging $50/bag or so Spirit charged $100. Since we only had carry-on baggage we figured we'd save the $150 on our tickets. On June 18 2014 we checked online with Spirit Airlines and learned our 7pm flight was delayed several times and the Spirit Representatives could only tell us about the delays 30 to 60 minutes after the scheduled departure time. This was totally useless. At 4am we were getting ready to board our plane to Houston when we got the announcement that our flight was cancelled. No information or help was given. We were told to go to the main counter outside of security to see if they could help us. The line was 3 hours long but fortunately my ticket agent Cheaptickets.com helped on the phone. I was one of the fortunate individuals. I realized I was short-sided in my thought to save $150. Spirit Airlines is not a good alternative. Do not believe their marketing hype about getting the same flight for less.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Henry","United Kingdom","2011-03-06","London to Colombo return. A330 which had angled flat beds in business class - the seat ends up at a strange angle where the lower end dangles down not totally flat/ no bedding apart from normal cushion/pillow and static blanket. IFE the old type which was poor and terrible picture quality combined with a basic headset made it not too pleasant. UL have gone back to the open trolley concept for meals which is so outdated despite being able to view all on the menu. Food relatively cold but selection good and tasty. Overall service remains quite amateur and not co-ordinated. Having been flying UL from 1995 I still long for the old days of 1st class where the Chief Steward actively managed the cabin service and every flight was a delight. But with UL you know what to expect - when its good its terrific.","","","Business Class","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","H Brind","United Kingdom","2011-03-04","Flew to Male. Check in including offering to book me my return seat because I was 4 months pregnant made me feel pretty positive about SriLankan Airlines. Flight was already delayed by an hour (due to late incoming flight). In the end we boarded 1.20 minutes late and then continued to sit on the tarmac for approx another hour without being told what was going on. The captain struggled to provide updates. Once airborne the experience didn't improve - shocking food staff were disinterested. Coming back was no better - again sat on the aircraft with no updates as to when we were taking off - the plane was boarded on time and we just sat there (nothing from the captain until we pushed back). The food on the return flight was even worse.","","","Economy","","2.0","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","R McCarthy","Australia","2011-03-04","CMB-BKK-PEK Economy Class.Check-in and boarding relatively smooth. The staff were efficient and friendly but meal served on the first leg wasn't very nice. There were three choices of main dish. Rows 10-12 in Economy are between Business and a bulkhead/galley so that made things a bit more private. IFE okay but not on demand.","","","Economy","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","T Porganczki","United Kingdom","2011-03-04","London - Colombo - Bangkok return. Both legs smooth aircraft clean and spacious service is excellent and food plentiful and of good quality. In-flight entertainment system a bit outdated. Great value for money.","","","Economy","","8.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Karen Stevens","United States","2014-07-03","March 12 2014 flight 310 from Los Angeles to Fort Lauderdale. Awful. My red eye was delayed 2 hours and I ended up losing my rental car reservation so I had to pay double. The cabin smelt like exhaust fumes the whole time before take off the plane must have been really old. When we landed for some reason the plane took off again. The pilot did not have the courtesy to give us an explanation. We thought there was some mechanical problem and couldn't land. The worst flight I've been on.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Tytam","United States","2014-07-03","Absolutely the worst flying experience! I departed Atlanta with two bags my purse and a small carry on that fit within the required personal bag space. The representative said my bag was ok when departing DFW I was denied boarding unless I paid $100 dollars for my luggage. I explained to the gate personnel that I wasn't charged before and was told I could fly with the bag. I will not recommend anyone to fly this airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S John","United States","2014-07-03","I recently flew from Chicago to Minneapolis. I paid for the base fare which includes one personal item. Since I was staying for 4 days with friends I didn't need a large suitcase or carry on bag I was able to fit everything into a bag which meets the free bag policy and fits on the floor under the seat. The money I saved was enough to purchase one of the large seats in the front and I was quite comfortable and the seat in fact reclined and was not set to a fixed position. If you read carefully at the time you book you will see the baggage policy. If you want to use the overhead bin there is a charge of $35 at the time you book. When you check in online it will ask you if you need to check more bags and you will pay a little more then if you had your act together when you booked. If you just ignore it all and take your carry on to the gate and you didn't pay in advance yes to get to pay $100 that's on you you should read as you book. My flight was delayed an hour and a half going because Air Force One went to Minneapolis the same day and about the same time not Spirits fault. Also the trip back was delayed 15 minutes not too bad. If you want to drink water or soda being it on or you have to buy it. Do your homework if you are taking a long vacation with baggage something like Southwest may be better. But if you are going a short distance don't need a free half can of soda and tiny bag of peanuts and can pack light and know how to check in o line and print your boarding pass then Spirit is a good alternative and not nearly as bad as people here say. The gate agents and cabin crew were just fine the same as any other I have flown with. I'm giving F & B and Inflight Entertainment a 1 because it's up to you if you want to buy a drink aboard I didn't and I had my iPad for a movie.","","","","","8.0","4.0","5.0","1.0","1.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Harit Premkumar","India","2011-03-02","Mumbai - Colombo - Heathrow return. The cabin was clean and well maintained. Comfort good in the economy seats. There was confusion regarding seat allocation (when a lady decided she would be assigned my seat for her baby - which was not the case) but the situation was handled quite well by the head of cabin crew. I am 6'5"" tall and legroom is almost always an issue but crew and airport staff ensured my seats were booked on emergency exit or the front row. The meals were almost excellent. The in-flight entertainment could do with more channels and aircraft was quite dated on he Mumbai - Colombo sector. Anyway value for money!","","","Economy","","7.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Lakmal Wijewardana","Sri Lanka","2011-02-07","Male to Colombo A330 Business Class. Clean interior and spacious seats very comfy. Excellent crew helpful and friendly service. Male check-in was good. Great food choice. Overall good inflight service.","","","Business Class","","10.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Dieter Klein","Germany","2011-01-14","KWI to Colombo. They have a child trained crew in every flight and took care of our kids keeping them entertained while we had a nice sleep. Food was good and options for drinks is very good.","","","Economy","","9.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Brenda Baba","United States","2014-07-03","I have flown to DFW from Michigan more times than I can remember since my son moved to Texas. My first trip on Spirit Airlines which I will dub ""Spirit Liarlines"" was bad before we got off the ground in Detroit. They pretended the plane we boarded had a mechanical problem so we all got off and was told only a couple of hours delay. After a five hour delay we were put on a different plane. On the trip back to Detroit from DFW the delays started long before I got to the airport moving my departure time from 7.43pm to 9.47pm at 1.30 in the afternoon. Spirit Liarlines website says Circumstances change quickly so please arrive 60 minutes before original departure time to avoid potentially missing your flight.”So it is a delay that might not be a delay and one that forced me to arrive at 6.43pm for a flight that did not depart until 11.20pm.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Withey","United States","2014-07-03","June 17th and back on the 25t. I bought my bundle ticket through Expedia and regretted flying on Spirit when I found out I was going to be charged 150.00 going and another 150.00 coming back for carry on luggage. Service was horrible. They charged for even a cup of coffee. Seats did not go back and no videos while we flew. I wish I could give less than a one.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robert Jarvis","United States","2014-07-03","Horrible experience sending my son and two granddaughters back to Latrobe this afternoon. Had pre booked this trip to Orlando a month ago as we now know through Spirit Airlines. A real no frills flight program! Couldn't use money to buy condiments coming down on the way back could. But that wasn't the horrible thing about this trip - scheduled to go out of Orlando at 3.26 so we get there at 2.15 standing in line and by the time my son gets to the counter he's told he's 3 minutes late and his baggage cannot be put on the plane! Next they have to figure out if they can get him onto the plane on a ticket he already has so he and the two babies rush to the boarding dock while my wife and I wait to make sure we don't have to take him back home with us. Get the call and he and the girls are on the plane. A total lack of co-operation and understanding on part of the Spirit Airlines people complete lack of empathy.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Susan Bowles","Singapore","2011-01-10","I was most disappointed with the check-in procedures both in Singapore and Colombo. In Singapore I was refused check-in because I did not have the credit card used to pay for the (return) ticket. The monies had transferred to SriLankan Airlines weeks before and I was clearly booked onto the flight but I was point-blank refused. In exasperation I had to buy another ticket online there and then - no-on was able to sell me one so I paid twice for the flight to my son's wedding. The check-in in Colombo was a joke : please update your computer system - it took nearly 2 hours to reach the gate from the check-in queue. There was very nearly a riot. It did not help that one member of staff was manually allocating seats on a list! The flight was fine the rest was dreadful. I will not fly SriLankan Airlines again.","","","Economy","","","","","","","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Dimitri Vassilakis","France","2011-01-07","In-flight service excellent a choice of 3 hot meals at economy class but I had to queue for 60 minutes at the check-in!","","","Economy","","5.0","","","","","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","B Chiswick","United Kingdom","2010-12-24","We were on the same flight as C Robinson (22DEC). It was the worst flight we have ever been on. Now we are back home we want to claim on insurance for the delay however their feedback forms on their website do not work their London Office email address does not work their Office number is temporarily unavailable and calling any other number we get put in a queue for approximately 15 minutes before being cut off each time. Appalling!","","","Economy","","","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Taylor","United States","2014-07-03","My family and I flew Spirit from Baltimore to Las Vegas. I had no idea the seats did not recline and this was so very uncomfortable for a long flight. I feel the extra charges for one carry on bag for each person and to have to pay $3 per person for water is a bit much. As I was getting off the plane one of the crew members who did not say excuse me or thank you for flying with us grabbed his luggage and just cut right in front of me. I would possibly recommend Spirit for a 90 min or less flight but definitely not for a longer flight.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","McDonnell Teresa","United States","2014-07-03","I do not travel often but the experience I had with Spirit leaves little to be desired. The plane that was to be mine was delayed several hours coming from Denver. When we finally boarded we sat on the tarmac for 1 hour with no AC. The pilot came on and said that we had to return to the gate because we would not make curfew flying into LaGuardia. This was a Wednesday and we were told that the next available flight would be on Saturday. I needed to be in NYC by Thursday! Unacceptable. No hotel vouchers to be had. The money I spent for the shuttle to the airport was non-refundable. There were only 2 agents at the counter to deal with all these people who had nowhere to go. Needless to say they were not very accommodating they were not able to deal well with the situation. What a disappointing experience flying with Spirit!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Laci Greer","United States","2014-07-01","Not only did I have to pay $100 for one suitcase and laptop bag but they didn't even honor the fact that I am military and that any other airlines wouldn't charge military for their bags. Once paying the ridiculous fees I get on the plane and find out that everything costs including the water. When I was preparing to head to the airport for departure from California I decided to check online for boarding times and three different times my flight was delayed. I didn't arrive back to Texas until 1.30 in the morning. So if you want to purchase a cheap ticket for a trip with rude customer service baggage fees and non-complimentary anything then pick Spirit. But for all you're going to pay them you would be better off just buying a ticket at another well known airlines. Never again. I guess you live and you learn.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Robinson","United Kingdom","2010-12-22","From beginning to end the experience was awful! Heathrow to Male check in at Heathrow the staff was rude she didn't look at us let alone speak during the process. Halfway through landing at Male the pilot decided the weather meant landing was dangerous ended up in India where we spent 3 hours with no air conditioning (they didnt tell us what was happening or offer water) on the runway while they learnt how to refuel an aircraft that big! Eventually went on to Colombo - where again they gave us no info and eventually after hassling (and 4 hours in the terminal) we found we were instead getting an Emirates flight to Male. They told people there was no need for new boarding passes - it turned out there was and several people having gone through security were turned away and had to go back and get one. The return journey was no better - more delays and poor service.","","","Economy","","","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Mir","Australia","2010-12-20","KUL-CMB-BLR. Trip to forget. Checked in Kuala Lumpur and was told I would not be able to board the aircraft until I produce a photo copy of my credit card for the ticket purchased. Went all over KUL airport to find a computer that can print PDF documents finally found one. Went again to check in counter and was told flight was delayed. I ended up finally making it to CMB but missed my connecting flight to BLR. Was put up in the airport transit hotel and flew in the morning to Chennai where I was told to catch a Jet Airways flight at SriLankan Airlines expense. All in all a terrible experience will think twice about flying this airline again.","","","Economy","","","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","A Ahmed","Maldives","2010-12-14","BKK-CMB-MLE. Handling agents at BKK were very poorly informed on running the system numerous problems arose and it took over an hour to check in. During check-in they informed us that the CMB-MLE leg of our trip had been cancelled and that we that it was rescheduled for next morning. At CMB we asked the information counter about the transit hotel assigned to us at BKK. They claimed to have never heard of it and were no help at all whatsoever. All this happened in the middle of the night so we were really frustrated. The woman at the transit counter was exceptionally rude. We were then put on a bus with some other passengers and were brought to a small and very dirty little inn quite a long way from the airport. On the way to BKK the MLE handling agents refused to check us in saying that our ticket (issued by SriLankan) was for 15 days while our visa covered only 14. Right from the ticket agents to the transit hotels this was a ghastly experience.","","","Economy","","1.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Edlin","United States","2014-07-01","Just like the rest of the bad reviews all the extra charges for everything that is standard and custom on most other airlines. This is a new high for how bad customer service was for our entire family. We were to get on a flight from Minneapolis to Las Vegas on June 18th after 4 hours of waiting they cancel the entire flight stranding our family in the airport. From here it gets worse the only thing they will allow is to get a voucher for a future ticket or a partial refund of our money. So we get into line and wait and wait the ticketing personnel just sit at their desk and do nothing. We ask for a supervisor they respond they are busy this is about 2am in the morning. We all are still waiting to get some type of resolve. We ended up by only getting a partial refund had to pay for the hotel stay that we couldn't use had to cancel are rental vehicle and then had to rebook another flight with another carrier. Then on top of it the original destination for the Spirit flight was Las Vegas and it had to be change to Salt Lake City instead and now we had to rent a vehicle from there.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Jones","United States","2014-07-01","Absolutely horrible customer service at the Atlanta Spirit check-in. 1 person in line in front of me took 45 minutes to speak with anyone. They allowed people not in line to walk right up to the counter. I finally got to speak with the rudest person in ATL which trust me there are plenty. All I needed was a security pass to pick my juvenile son at the gate. This useless customer service agent said I couldn't pick my child up because I wasn't listed to pick him up I showed him my receipt where I paid for the ticket my identification (with the same name) however this was not enough. After calling me ""careless"" he decided to allow me to pick him up. The worst ever!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Laurentis","United States","2014-07-01","We experienced delays both ways without any explanation. After a last minute gate change from Chicago to NY there was virtually no procedure to the boarding process. Instead of boarding by zones the agent just called everyone up to get on the plane which we had to walk down a steep stairway and go outside to board. Suffice it to say it was very stressful and disorderly. Do not join the $9 Fare Club thinking it is $9 to join to receive discount rates on checked-in luggage. It costs $59.95 which they state only at the very bottom of the page in smaller type which I missed because I was doing this last minute during online check-in when I saw how much $$ they charge for bags. Then they don't even send you a receipt for joining so you can catch it in time to cancel. The plane on the returning trip was filthy and delayed by more than 2 hours. This airline nickel and dimes you for everything. By the time I paid for all the fees I ended up paying an additional $120. This is the first and last time on Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Mack","United Kingdom","2010-12-03","Male-Colombo-LHR We were on the awful flight on 29 Nov. We were only told the night before our direct flight to LHR that we were to be diverted via Colombo and we had to do our own phone calls to arrange our return flight. What made the journey more tedious was that at the Colombo boarding gate we were all searched even ladies rubber flip flops were checked. The passengers were getting very angry with the lack of information being given and were told time after time the delay was due to operational reasons. Not the truth that the Sri Lankan President was too rude to get to the plane on time and that we could all wait for him!! Never travel with this grotty airline as they have no customer service at all.","","","Premium Economy","","","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Michael Bedford","United Kingdom","2010-12-02","Male-LHR via Colombo. Having booked direct flights both ways we were dismayed to be informed 3 days before the end of our holiday that our direct flight from Male to LHR was cancelled and we had to fly back via Colombo. This meant starting 3 hours earlier to get to Colombo. On arrival at Colombo our flight showed 'check-in' but no departure time. No one at the SriLankan Airlines desk and eventually heard a rumour we were delayed awaiting a VIP. All this time our aircraft was ready at its departure gate and never found a SriLankan Airlines rep to explain the delay. We were called for boarding 1.5 hours late and then sat on the aircraft for a further hour with no explanation. After anger levels getting pretty high the captain came on to apologise for the delay due to operational reasons. (Plane surrounded by armed army personnel). Eventually 2 helicopters arrived and disgorged said VIP - President of Sri Lanka on his way to UK . So 6 hours added to an already tedious journey with just one weak apology. We will never fly with this airline again.","","","Economy","","","","","","","","","4.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Philippe Legrain","France","2010-11-27","Paris-Male via Colombo. Service nice and efficient. Seats are a bit old in business food is good. IFE is dated but is okay. Plane clean crew smiling and friendly.","","","Business Class","","9.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Speed Cathy","United States","2014-07-01","Never again will we fly this airline. The plane was filthy with food all over the floor my son sat in gum on the seat his seatbelt did not work they charged for a cup of water for my child (not a bottle a plastic cup of tap water) trash all over the floor of plane extremely hot with no a/c and they charged us extra for asking to be seated together since we had small children (apparently it is ok to let the strangers on plane have to deal w/ your kids). Charged $400 round trip for 4 ordinary size bags. Never fly with Spirit Airlines!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gonzalo Maureira","United States","2014-07-01","I am a frequently traveler and this is the worst airline that I have experienced. I purchased a round trip ticket from Houston to Las Vegas. The trip from Houston Las Vegas was cancelled 3 hours after the departure time the airline staff did not provide any meaningful reason about such cancellation (no manager showed up at all either). The solution given was to take another flight three days later no hotel stay not even a glass of water for the long wait. Finally I had no choice but to keep the return flight with Spirit and to buy a one way ticket on short notice with another airline the price for that ticket was $1300 (out of my pocket). As you can see I'm very frustrated of having purchased a ticket on such unreliable and unprofessional airline. If you are thinking of using Spirit for your further travel plans you should think twice!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Leather","United States","2014-07-01","My wife and I have flown Spirit to several destinations over many years. Most recently we traveled to San Francisco via Las Vegas. I wish we could get direct flights to the Bay Area but an overnight stay in Las Vegas is not too hard to take. Our return trip was not so un-troubled. It's true that the current policy of ""your fare entitles you to a seat on the plane - all else is an extra charge"" seems unfair to some travelers but Spirit is up front about it and nobody should feel they were trapped into unexpected charges for e.g. luggage. We travel with one checked bag (just under the 40 lb. limit) and each have a free backpack as carry-on. Those back packs are big enough to hold water bottles snacks a change of clothes in case of ""delayed luggage"" medication toiletries books etc. We only reserve seats together on longer flights and take our chances on the short hops. That saves us $40 on a round-trip. We have never been treated by any Spirit employee in any way but a courteous and helpful manner. I wish I could say the same about major airline personnel. I don't mind paying $8 for a gin and tonic while flying (it's cheaper if my wife joins me). I've paid more than that at airport bars. Our last return trip from Oakland to Philadelphia was our worst experience. We had anticipated about a 7 hour layover in Las Vegas and planned to hop a shuttle to one of the hotels have dinner and maybe spend some time in the casino before getting a shuttle back to the airport. Weather conditions all over the country played havoc with those plans and the schedules of all airlines as well. There were a few passengers embarrassingly stupid enough to take out their frustration caused by the weather on the crew. We arrived at Las Vegas with just about enough time to check in for the LAS to PHL flight. Since I could not book the trip as a fight from OAK to PHL changing planes in LAS I had to book it as two separate flights. I doubt if Spirit or any airline would take responsibility for us if we missed our flight from LAS to PHL since they did not schedule it as a connection they planned for our journey. If we missed the plane we had designated as a ""connection"" the fault would be ours. That's something to keep in mind if you are planning a trip on Spirit or any airline that uses a lot of ""hub and spokes"" in designing their routes. Overall we have been pleased with the service and prices that Spirit offers the public. The ""hardships"" we have had to endure have been minor and well worth the savings. I hope to start planning our next trip very soon.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","David Ray","United Kingdom","2010-11-25","Travelled from Colombo to the Maldives. It took over an hour to check in. Staff unhelpful and was constantly hit with the cart as it passed up and down the aisle. Very cramped seats. Luckily I was on a different carrier on the way back.","","","Economy","","2.0","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Debbie Dale","United Kingdom","2010-11-17","Heathrow to Male return in business. We don't need fancy IFE just space and we were impressed. The limo pick up from home is an excellent way to start a holiday. Service was excellent both ways staff very good and dealt with the children in our cabin very well. Limo pick up to home was good too.","","","Business Class","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Damon Durant","United Kingdom","2010-11-04","We flew from Heathrow to Male and back - believe the negative reviews you read here! Firstly the airline only has two long haul A340-300's running this route both pretty tired looking planes though one of them seemed slightly better than the other. Inflight entertainment is a complete joke - didn't work on the way out or back (thankfully due to reviews on this website I had bought myself a Sony PSP to keep me entertained). Staff seemed pretty miserable and disinterested in helping (I asked twice for them to reset my screen and was ignored both times - also took them an age to clear trays from the seats - this after one of the stewardesses had kicked my tray as I had put it on the floor as far out of the way as possible and she managed to scatter the contents. Rather than pick it up she pushed it back under my seat - hence I cleared it away myself. Overall very disappointing and I shall make a determined effort never to use this airline again.","","","Premium Economy","","2.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joan Philips","United States","2014-07-01","I read the reviews here after I had bought a non-refundable ticket with Spirit so I was very nervous. But it turned out very well. Here are my experiences: 1. Being on time. One flight was 1.5 hours late due to weather but a Delta flight the same day was 7 hours late! If I absolutely have to be on time I will take another airline. But otherwise I am okay with taking my chances. 2. Cramped seats. I am very nervous about flying. But the tightly packed seats made me feel more secure and it felt safer. 3. Lack of amenities such as drinks and snacks extra pay for luggage. One reason I don't fly much is because of how it contributes so much to global warming. Spirit tries to reduce weight on their flights and that helps reduce the negative environmental impact of flying. So extra pay for extra weight is for me a plus! 4. Pleasantness of employees I had a good experience. One flight attendant was cracking jokes like ""Put on your oxygen mask and insert credit card for oxygen."" This made the flight a lot more fun.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ravini Johnson","United States","2014-07-01","June 24 2014 flight 630 Chicago O'Hare (ORD) - New York NY - LaGuardia (LGA). Don't know where to start overall the worst experience ever. They canceled the flight and didn't pay for anything. Staff are rude no supervisor available and zero customer service. I was warned about flying Sprit unfortunately only after I had purchased the tickets. Believe me pay the few extra dollars and fly any other airline because at the end the day you will pay a lot more with Spirit.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Angelini","United States","2014-07-01","Without a doubt the worst airline we have used. They will rip you off seven ways to Sunday and twice on Monday. We booked our flight via Priceline and were never told that in order not to be raked over the coals in baggage fees we needed to pay for our bags in advance. When we learned this at the airport while checking in it cost $90 for two bags - she never even told us there was an additional fee for the checked bag we had despite telling her that we had one. We were told that had we booked with Spirit directly we would not have had to pay as much. What they neglected to tell us was that when we paid for the return bags online in advance that we needed to do it more than 24 hours before the return flight or suffer near equally outlandish fees. Furthermore when trying to pay for them in advance via the iPad apparently their poor software cannot handle such a simple transaction yet when you call to take care of it over the phone you can't or you'll have to pay the same amount as you would if you checked them at the airport!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","V Macdonald-Smith","United Kingdom","2010-11-03","We flew SriLankan Airlines to Male from London on and were due to fly back on 31st Oct from Male. Our experience with them was a disaster from start to finish. We checked in 3 hours before the outward flight to find our online booked seats were not available the flight was overbooked and they were trying to bump people off we had to sit far apart on the plane - row 50 and 24 - not a great way to start a romantic week away. The flight entertainment did not work on many of the seats flight was delayed service and the food were both awful. We complained at Heathrow and got the Service manager from Sri Lanka that night to at least make sure we had seats together for the return journey. We tried to check in for the return flight on the 31st to find we had been bumped off the flight - apparently due to overbooking. We were told there was nothing they could do. To cut a long story short we got them to pay to re route us via Qatar but despite promises of many things ended up being stranded in Doha airport for 8 hours without accommodation before being able to get a return flight to London. It took us 37 hours to get home on a journey that should have taken no more than 14 hours door to door and caused us great distress and inconvenience. SriLankan Airlines are a dreadful","","","Economy","","","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","K Wolf","Spain","2010-10-28","Kuala Lumpur to London Heathrow with a stopover in Colombo. Colombo to London was delayed for 4 hours for reasons unclear and unexplained by the airline. We had to be seated in the plane for approx 15 min. without aircon which caused feelings of sickness. After asking one of the crew members to switch on the air con we were told that it would be working after the plane reached a certain height. Flight security demonstrations on the TV screens stopped due to a ""power loss"" which was the explanation given by one of the crew members over the speakers. We were scared to fly after this announcement! Due to the 4 hours delay of the flight we lost our connection flight. We went to the counter of Sri Lankan Airlines at Heathrow Airport to ask them for refund or an alternative flight but for one hour no one came. After all that waiting at the counter the man who finally showed up just informed us that he could not do anything for us. He did not even offer us a meal or a refreshment after all this time waiting. We had to book a complete new flight to reach Barcelona and spent a night at the airport in London.","","","Economy","","","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","D Martin","United Kingdom","2010-10-22","London Heathrow to Male via Colombo on an A340. Business class full so went for Premium Economy at £50 a head - remarkable value for money. Food tasty and no complaints. IFE is a bit basic but expecting that. Legroom perfectly adequate. Colombo to Male economy class only a short flight on A340 so cannot really comment on the food. I am glad I upgraded to Premium economy on the flight out as normal economy was a bit cramped. Male to London got an upgrade to business class and well worth the £600 it cost. Food superb and lots of it angled flat seats. On all flights the crew were very good bordering on excellent. Flights all on time and no complaints about baggage. All in all a very pleasant experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Nagel","United Kingdom","2010-10-03","LHR-CMB-LHR. Our honeymoon started with a 4hr delay during the time the crew did not update us and we were left at LHR whilst everything closed without being able to buy drinks or even knowing if the flight would still leave. When we finally boarded at 2am crew did not even apologise! Staff unfriendly food was below average and the entertainment system was bad too. On the way back we again had 2 hr delay and crew did not feel that this was worth an apology! The same movies were played on the way back as on the way there and food was poor again.","","","Economy","","","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Farrel","United States","2014-07-01","They get non suspecting first time travelers and then they stick it to you. A Red eye from Vegas with seats that do not even recline. Never again. Take a greyhound bus you will arrive at your destination faster. Horrible customer service deceptive advertising bad plane amenities. By the time they nickel and dime you you can fly a better carrier. Final note: be careful with online booking you think you are booking what you saw but they may in fact put you on another flight. Be careful and watch when you confirm your trip booking.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Gardner","United States","2014-07-01","Flight was cancelled on 6/25 from Las Vegas due to bad weather in Dallas. Spirit said the soonest they could fly us out would be Monday 6/30 (5 days later) or give us a refund. No accommodation at all. Cost $2176 to buy 4 one way tickets on Southwest with a change in Chicago.","","","","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Zhang","United States","2014-06-25","Fool me once shame on me. Never again Spirit Airlines. Flew round trip between Los Angles (LAX) and Chicago (O'Hare). As I checked in I discovered that carry-on luggage is $35 before online check-in $45 during online check-in $50 at the counter and $100 at the gate. $100! There is nothing ""economical"" about this. When I woke up the morning of my flight that was supposed to leave at 8.30am I saw that I had received an email from Kayak (where I booked the flight) saying that it would be 2 hours delayed. No notification from Spirit. I called Spirit after waiting 30 minutes I finally got through only to be told very curtly and rudely that he ""can see what I can see"". When I asked if there is a different number or someone else in customer service who can help he said no and told me to go to the airport. Got to the airport and walked up to the counter to drop off my pre-paid ""fast drop off bag"". The person at the counter pointed to the line that was 100 people deep all the way down the hallway and out the door to the curb of the airport where 50+ people were waiting. ""That's the line to drop my bag off?"" ""Yes."" ""But I pre-paid for fast bag drop?"" ""You still need to go through the line."" ""But why is it called fast bag drop?"" ""I don't know."" 45 minutes later after I finally get up to the counter. The same person who gave me the ""I don't know."" asked how my day was and I responded with ""Terrible."" ""Why?"" he asked. ""Well my flight's been delayed for 2 hours I didn't receive any notification from you guys I've had to wait on the phone and in line for very routine requests and I'm probably going to miss my pre-paid appointment in Chicago because you can't give me an estimate of when we will arrive."" He gave me a smirk and said ""Only 2 hours delayed? That's not bad."" Never again Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","E Lam","United States","2010-09-30","HKG-BKK A330 with lie flat seats. Use of CNAC lounge in HKG was fine but very far from the gate. Cabin Crew friendly but one flight attendant seemed quite new and unable to handle basic questions/ request. The seat was good for the short flight. The food was served seat side from a trolley and well presented. The salad starter was good but the main course and dessert tasted pretty bad. They also incorrectly identified the food on two occasions. I am not picky with food but if I had strict food preferences or allergies. I would have probably been quite upset. PVT lacked choices but managed for find something to watch.","","","Business Class","","7.0","","","","","","","4.0","1"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","P Karunaratne","United Kingdom","2010-08-28","AUH-CMB on A320. The service by the cabin crew has improved over the months nevertheless the facilities were dreadful. I am 5'10 and the seats very extremely cramped and there was no IFE on this 4 plus hours flight. The food was inedible.","","","Economy","","4.0","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","S Dumi","United Kingdom","2010-08-19","LHR-CMB-LHR. I was shocked by the state of the A340. Food was poor and onboard entertainment also poor. No effort what so ever to make the passengers trip memorable.","","","Economy","","2.0","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","C Andrade","India","2010-08-07","BOM-CMB-MAA. Outgoing flight 0325 departure too sleepy to care. Hard seats on A320. Return long check in queue - 1 hour to get to the desk. Onboard hard thin seats on the A340. Possibly the worst breakfast onboard - 2 spoons of watery lentils 2 small stale loaves of bread and a tetrapak of mango juice. Enjoyed the tea - can't go wrong with that Otherwise unremarkable.","","","Economy","","2.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Soltesz","United States","2014-06-25","This is by far the worst company I have encountered. Not only do they nickel and dime you for every single thing down to charging you $20 per seat per flight (not round trip) but the staff are incapable of providing any type of customer service. When it was my turn to check my bag in the staff member asks ""where is your boarding pass"" I showed her my phone which had the pass on it. She said she ""doesn't know how to use that"" so I have to either pay $15 for her to print one or I have to exit the line to print one at the kiosk and wait in the line all over again. Clearly I just paid it so I didn't have to interact with her any longer. Then upon boarding the actual plane all flight attendants were sucking lollipops and were just straight rude. I learned my lesson. Never again will I fly Spirit Airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sandra Christensen","United States","2014-06-25","My flight from MSP to ORD was cancelled the morning of 6/19/14 due to weather. The line at Spirit Airlines was very long and didn't move the first hour I stood in it. I got on the phone and all I was offered was a refund and a flight 3 days later. I needed to be in Chicago that night. I asked to talk to that persons manager. Guess what? A seat magically opened up on a flight later that evening. Having already returned my rental car I hung out at the airport for my late afternoon flight. Our plane arrived and we're all ready to board when we get the news that the flight is delayed. Long story short they strung us along until a little past midnight. The customers were so irritated and tired by this time that the desk employee called a gate change. We all packed up and walked to the other end to a new gate. We waited there for a good half hour. That's when we were informed the flight had been canceled a half hour ago and we were all to go to the Spirit desk for other arrangements. Another long line. No rental cars to be had. No hotel rooms available. I finally found a hotel quite a distance away. By the time I got to my room it was 2am. I found a flight on SunCountry Airlines departing the next morning at 8am and finally made my destination to Chicago.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Mahaney","United States","2014-06-25","Unfortunately this may have been my worst experience ever with an airline. What they seem to fail to tell you is that the check-in policy is different when traveling from Costa Rica (unless this is the case everywhere). Although check-in policy says 2 hours prior to scheduled or displayed departure you better be there 2 hours prior to the scheduled time even if the flight is delayed 8 hours! Not only did we receive notice from Kayak about the delay but Spirit's own website displayed the 8 hour delay. When we arrived to check-in 3 hours before our flight we were told that we had missed the flight and it was closed. It didn't matter that the plane wasn't even in Costa Rican airspace. They refused to take responsibility or put us up for the night and acted as if we should be happy that they rescheduled us for the next day. I feel bad for the people who sat there for 10 hours waiting for the plane because then the flight cancelled because the crew became illegal (too many hours). I have no idea how many hours everyone else waited. In addition how could they not know that by the time the plane arrived that the crew would not be able to turn the plane? This was the first and last time we will even fly Spirit.","","","","","2.0","3.0","1.0","1.0","2.0","","","3.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","J Roger","United Kingdom","2010-07-24","LHR-CMB-LHR economy class. Honeymoon holiday wanted to fly direct and Sri Lankan Airlines is the only carrier to fly direct from the UK. Customer service terrible no way of communicating with UK SriLankan Airlines by email. Outward a rugby scrum at the gate food ok entertainment system rubbish - kept freezing seats uncomfortable. Plane on time. Return flight ground staff better food below average seat broken and wouldn't stay upright - staff didn't seem interested when I reported it entertainment system didn't work at all this time. Have complained to the airline but yet to get a response 2 weeks on! Not a good start or end to our honeymoon.","","","Economy","","2.0","","","","","","","1.0","0"
"srilankan-airlines","/airline-reviews/srilankan-airlines","SriLankan Airlines customer review","Martin Beney","United Kingdom","2010-07-20","My wife bought a ticket from Goa to London via Coloumbo. The outward bound was fine. When she tried to change the return trip she was informed that the Goa leg was no longer being run and she could change it to Chennai and they would arrange an internal flight for her to Goa. This was very good service. However due to luggage etc she decided to cancel the return leg and book another airline. SriLankan Airlines agreed that she would get a full refund. 9 months later and many many emails between her the issuing agent and Sri Lankan Airlines including a visit to Sri Lankan head office and there has been no refund. I can only assume that SriLankan Airlines do not honour there promises and refunds are not issued!","","","Economy","","1.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Muhammad","United States","2014-06-25","June 13th I was to fly out to Denver but it was delayed due to weather. Once the flight was cleared to leave we boarded the plane and taxied out. After sitting on the runway for approx 15 minutes the pilot stated he needed to go back to the gate because the plane did not have enough fuel. By the time the plane was fuelled up the flight crew timed out and the flight was then canceled. I was then booked onto a flight to Las Vegas but my connection to Colorado wasn't until the next day. I was offered a hotel room at a reduced rate (it should have been free) and no meal voucher.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Cooper","United States","2014-06-25","On June 16 2014 I decided to book a last minute trip to Ft. Lauderdale from Atlanta. I checked in 24 hours in advance at home and printed off my boarding pass. This was my first time flying with Spirit when I was asked did I want to check a bag during the online check-in process I declined thinking I would bring a carry-on bag which is usually free. Once at the gate I overheard some ladies on my flight talking about how you must pay to carry-on a bag! I approached the counter at the gate to speak with the Spirit representative to ask if what I heard was correct and he confirmed it. At this point I tried to go online and pay no luck. Going back to the ticket counter was out of the question. I ended up calling the Customer Service 1-800 number and was able to pay $45 over the phone for my bag. The $45 fee was a one-way fee and I was not allowed to carry-on my bag! I had to place my bag underneath the airplane and pick-up at the baggage claim once we landed in Ft. Lauderdale. On my return flight back to Atlanta which was at 3.07 pm I was running late to the airport. I got to the ticket counter at 2.20 pm to check-in and print off my boarding pass. The representative told me they had sold my seat because I didn't check- in early enough! At this point I should have 47 minutes to get through this tiny airport and make my flight. I asked her to check the surrounding airports for flights going to Atlanta she said Spirit doesn't fly out of Miami and there were no flights out of West Palm Beach airport. All the representative told me is ""we can put you on a 9.40 am flight in the morning"". I had to purchase a $347 last minute ticket on Delta to get home.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kaylee Schabatka","United States","2014-06-25","Paid 160$ to check two normal size and weight suitcases. All went ok flying into Chicago not many complaints except for all the fees. When we got to Chicago Airport we had everything ready and were 1.5 hours early for our flight. When we went to check our luggage we were notified that our connecting flight was cancelled. We received no email no phone call nothing. We were told we could either get a complete refund or fly to Dallas and wait a full 24 hours for our next flight. I asked the attendant if we would be receiving a hotel voucher anything. He said no they don't provide them. So we got to Dallas airport 2 hours late and were told that shuttles don't run after midnight. I asked the Spirit attendant if they would let us back into the terminal if we checked in so we would at least have a safe place to rest for the night. The Spirit worker said no and that normally they give out cots but not after midnight. I slept in a freezing airport last night on the ground going on hour 18 in the airport now. Just six more to go. Spirit may appear cheap but after they charge you $200 in fees and then cancel your flight its not worth it. I will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F Harry","United States","2014-06-25","Flight was 2 hours late leaving and then spent an hour on the runway with no air conditioning in San Juan. PR in June 2014. The heat got so bad someone had an asthma attack and the plane was forced to return to the gate. The medical case person was removed and then maybe 6 or 8 more people just got off. The delay made our group of 9 miss our connection. They offered us 3 hotel rooms and $21 in vouchers for food for a 24 hour layover. The vouchers were written wrong and only 1 restaurant would take them and 3 people had to use the same voucher. When the tickets were issued for the flight they left off all the paid carry-on bags. Not a single agent could even figure out how to add them back. This caused more trouble.","","","","","1.0","5.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hana Catak","United States","2014-06-25","Our flight was scheduled to depart at 6.10am which required us to get up at 3am. Upon arrival at the airport at 5am we were informed by a very non sympathetic Spirit employee that our flight was delayed 6 hours due to weather conditions in Dallas. Our friends that joined us a few minutes later were told that the weather issue was in Chicago. We did inquire as to why no one contacted us but were not given an answer. As per Spirit's Customer Service Terms and Conditions they say that they make a reasonable effort to inform passengers of changes. No such attempt was made until we reached the Spirit counter. We decided to wait at the airport and around 8.30 headed to our gate. As we sat down we overheard the Spirit employee tell a few other passengers to start looking for alternate transportation. Our options were extremely limited. We were not able to get a flight until the following day at an additional expense of $400. This kind of service is simply unacceptable in this day and age where the world revolves around customer service. And to offer no resolution for the customers was just as unacceptable. The purpose of our trip was a vacation so we were able to move plans around. At a much larger cost but we made it work. Long story short we will never be choosing Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Walstead","United States","2014-06-25","Less than 30 minutes before boarding the flight from Denver was cancelled due to crew unavailability. 150 passengers were directed to the main ticket counter for options. We were told that we would be rebooked on the next available flight. The next available flight was the following day and there were about 6 seats available at the beginning of the process. I was about 100 passengers back in the line being serviced by a single gentleman. After over an hour in line I managed to use my phone to book a Frontier flight later in the afternoon.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Garvey","United States","2014-06-25","We lucked out but I won't fly Spirit again! My daughter and I took a last-minute trip to Chicago from Minneapolis and decided to fly Spirit since we didn't need to take any bags-which would have almost made the price equal to a more reputable competitor! Our outgoing trip was on schedule and fine. Our return trip turned out OK but the mess at the airport made me realize that we were very lucky to get home only 30 minutes late! Every flight in the Spirit gate area was delayed or cancelled (one that was supposed to leave at 10.30am was finally cancelled at 7.30pm) and there was one poor gate agent who was trying her best to help and give information (information that she obviously wasn't getting from the company). People were screaming swearing etc at her and finally airport security had to come stand by her! There was no explanation for why flights were delayed or cancelled or why my flight which was scheduled to leave after most of the delayed flights was boarded and we left 30 minutes late! I won't take my chances again but happy that I won the Spirit lottery this time!","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Coppotelli","United States","2014-06-23","Flight was cancelled out of Ft Lauderdale due to bad weather at our destination. Instead of rescheduling they offered a flight 2 days later with 4 layovers. Was originally a direct flight. New flight offered was 11 hours. Traveling with 2 small children this is not an option. Had to get a refund and spend an extra 500 dollars to fly a different airline. Will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Blythe","United States","2014-06-23","This is the worst airline. The are always late and there are hidden fees everywhere - from choosing a seat to carry-on luggage. Their employees are far from friendly and borderline rude. I booked a flight to Las Vegas in June of 2013 and the one thing good about the flight was that it was smooth everything else was substandard.","","","","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Garlinghouse","United States","2014-06-23","Round-trip from LAS to HOU on May 13. Cancelled because of weather. Next flight 2 days later. No apology no comps just rude service. Coming back on May 27 2014 again bad weather. Spirit employees at ticket desk said TSA closed and needed to take bags through security. When explained we paid to checked these bags because of the contents we were told to throw belongings away or scheduled FedEx pickup or rebook for flight (next day). Long story short we had to pay FedEx $75 to pick up belongings that should of been in our check bags. And almost missed our flight.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Bird","United States","2014-06-23","Big mistake using this airline. There were no non-stop flights from Sacramento to Dallas so I took a chance on Spirit flying out of Oakland. Flight was delayed 2 hours 20 minutes which put me in Dallas after 2 am. This is the first and last time I fly Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Roman Gross","United States","2014-06-23","They nickel and dime you for everything possible. Our flight was delayed an hour and a half which caused us to miss our connecting flight. We had to stay in Florida for 12.5 hours until the next available flight which caused 5 of us to miss work the next day. They wouldn't try to get us on another flight with a different airline because they are too cheap and don't care about their customers. I will never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kent Israel","United States","2014-06-23","First trip with Spirit was 6/12/14 to 6/16/14. Worst trip ever. Deceptive additional charges for seat and carry on totaling $100.00. Every boarding was late. Last boarding from Fort Lauderdale to Orlando waited over six hours. I will not travel with Spirit again.","","","","","1.0","2.0","2.0","1.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Patty Hoppe","United States","2014-06-23","Arrived at the gate at Denver International Airport this morning at 8.15 for my flight to Orlando at 9.00. I waited 40 minutes then was told the flight would be delayed 1 hour. 15 minutes later the flight was cancelled. Spirit Airlines said they can get me to Orlando 2 days from now or a refund. I can't tell you how angry I am. I need to be in Florida for a conference. I will never fly Spirit Airlines again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Stone","United States","2014-06-23","We were delayed due to weather. Sat on the plane for an hour. After an hour they announce that they will fly around the storm. 15 minutes later they come on saying we don't have enough fuel. So we wait another hour for fuel. 99% of the plane was making a connecting flight. They then announced that every flight that was connecting would not be delayed to wait for us to arrive. They said we can get you to Ft Lauderdale but there are no flights out of there for 3 days. Most of us got off the plane and ran around the airport trying to find a different airline. They told us we had to get to the ticket counter and cancel our flight in able to be refunded. We also waited another hour for our luggage to get off the plane that many of us exited. Seriously what airline doesn't keep adequate fuel to fly around a storm? I will walk swim or ride a bike before I ever use Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Edlin","United States","2014-06-20","When pricing your ticket between different carriers be sure to know the hidden costs after you purchase your ticket. Pretty much bait and switch with Spirit! Need to check-in prior to flight the earliest is 24hrs. prior and can do so up 1 hr. prior. But here is where you can throughout economy flying with Spirit everything has a charge for it for us it was an extra $72 per person for seat assignment (X) 4 each of our bags that normally consider carry-on and less than 25 lbs. was $80 (X) 4. The customer service representatives barely speak English and are extremely rude. If you don't pre print your boarding pass at your office or home it is another $10. The sad thing is we continue to allow and support bad behavior from companies such as this. In the future my dollars will be spent with other carriers and I advise people to do the same.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Evans","United States","2014-06-20","My flight was June 17th from Myrtle Beach to DFW. When we went to get on the plane they did end up putting my nephew in an Exit row seat which we had to change because he was not over 15 yrs. old. Once on the plane everything was fine the only complaint about the actual plane was that it seemed a little dirty and the seats were pretty worn. The flight staff were very nice friendly and funny. Overall very pleasant flying experience. If you read on their website it tells you everything you are charged for so I don't know why people are so surprised about information that is in broad daylight. As long as you do your homework you should be just fine. And come on people complaining about a few dollars for a snack or drink really? They do let you bring on snacks and drinks if you want to. I would for sure book through their website instead of a 3rd party because you will get all the correct information that way. I would probably take Spirit again if need be. One more thing there was plenty of leg room I think even more than American Airlines has.","","","","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Coley","United States","2014-06-20","Any money you save is negated by $35 carry-on bag fee and $10 fee to reserve your seat of choice! Not even a soft drink for free. Flight attendants zip down the aisle with the beverage cart because nobody is foolish enough to pay for a drink! Seat backs do not recline (except in emer. exit rows) and seats themselves are very uncomfortable after 2-hour flight. Avoid Spirit and pay the few extra dollars for a ""regular"" carrier. Spirit just takes ""no-frills"" way too far!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Debbie Daniels","United States","2014-06-20","My daughter plays volleyball and they had to go to Dallas for qualifiers. Being a single mother I had to find the best flight I could. We book with Spirit because of the price. We didn't make a beef over the fee for luggage because it was still the cheapest airfare. However we were scheduled for a 7.30 flight. The flight was delayed over 5 hours. As a result she nearly missed her first game and more tired than if we drove. They did not even seem remorseful whatsoever What a miserable airline. And to think I joined their club to get better deals in the future. Boy did I ever get duped.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Gustafson","United States","2014-06-20","Went to Las Vegas McCarran Airport 2 hours early. 2 huge lines and a Spirit rep is yelling Minneapolis flight is cancelled because of bad weather in Chicago. I get on my smartphone and check flighttracker which reported 98% of the flights were leaving on time with only light rain in Chicago. Then they tell us they won't have a flight for us for 2 more days! Never again. It is total waste of your time effort and money.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Caleb Bean","United States","2014-06-20","June 19th 2014 flight 832 listed 1.11pm departure Houston to Orlando. I am sitting on the Spirit aircraft as I write this review. We have been sitting on the plane at the gate for 2 hours. First there was a problem with the computer in which they had to re-boot the entire system. After that hour the pilot let us know that the toilets were broken. So we continued to sit on the plane for an additional hour so far. On top of all of this I have a wife in labor with our first child. Of course you will have mechanical failure but the way this was handled is completely unacceptable.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hailey B Morris","United States","2014-06-18","I just took a trip to DAL from ATL at the beginning of June 2014. I did all of my homework and researched Spirit before I made my final decision. I was not taking a long trip therefore I only needed a carry-on that I paid 70$ total for (35$ there and 35$ back). Spirit allows one free small bag and I was able to take my tote. I also printed my boarding pass online at home so I was able to go straight to security. The flight process was very easy and laid out and I did not experience any severe trouble with the flight staff. The only bad comment that I have to make about my trip was that it was delayed an hour on my flight back home because the plane had traveled internationally and had to be thoroughly checked in customs. I consider myself lucky to only have that one hiccup. The pilot also sped up the flight and we only ended up being 30 minutes behind schedule. I have no bad comments about food and staff service considering I slept the majority of the trip and I ate before boarding the plane on the trip there and the trip back. There is no inflight entertainment but I did not expect any for the price that I paid plus I brought my tablet and a book to read during the flight. Overall I would highly recommend Spirit Airlines for quick travel. You get what you pay for and for the cost I was beyond satisfied with what I got!","","","","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dennis Wallace","United States","2014-06-16","Flew out to Las Vegas on flt 245 leaving Chicago 05/30 and returned on flt 356 out of Las Vegas on 06/03. Well I signed on here to complain about my flight to Vegas but it looks like I'm preaching to the choir. It's nice to know we get just what we pay for in this case one notch up from nothing. Rude flight attendant's little or no service.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Cho","United States","2014-06-16","I flew from LAX to Chicago during the memorial day weekend. Don't get tricked by their low-priced flight because it is not low at all. Let me tell you why. I booked my flight through priceline which lists all different types of airlines. Spirit came up on the very top because of its ""low"" price. We picked Spirit because of its price and the flight schedule. Little did we know right after we booked found out that they charge for every carry on or check-in luggage. I've never seen any airlines that charge for carry on so we wanted to cancel it but it was too late (no full refunds only partial flight credit). We decided to just have one huge bag to check-in (it's cheaper than a carry on if you pay before you get there). Service was slow and horrible. No snacks/beverage provided. Seats were tight/uncomfortable. Flight was shaky both times. I saw a lot of people who didn't know about the luggage fee so they had to pay upfront which was $100 for a carry on. I'm sure most of people including myself paid more than any other airlines because of all these additional fees.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Thompson","United States","2014-06-16","My assistant booked me on Spirit from LaGuardia to O'Hare because their flight times fit my schedule. I didn't really know anything about this airline so I got blindsided by fees and poorly communicated flight changes. Round trip both flights were delayed without explanation. On my return trip the gate was changed but the information was not updated on the boards - which caused panic and chaos. To board we walked down this employee-only stairway outside and threading through construction cones and baggage carts to walk up a plank to the airplane. There aren't words to describe how degrading the whole experience was. Note: I'd like to be able to rate seat comfort inflight food and entertainment but there was none.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Lees","United States","2014-06-16","Very disappointing experience not to be repeated. First there is a hard edge to the flight attendants. On the flight to Detroit one was so shrill into the microphone that several of us plugged our ears with our fingers. The flight attendants must be told to hawk the promotional credit card because on the flight to and from Detroit they spent quite a bit of time just before the final descent trying to hawk the cards. The departure to Detroit was delayed by 100 minutes. I paid an extra ten dollars on both flights for extra leg room. For the first time ever my knees touched the seat pocket of the chair in front of me and I was unable to cross my legs without extreme contortions. Charge of 3.00$ for everything (including water). That money grabbing attitude of grab every buck you can is very off-putting. Also the one personal item allowed (and charging for a carry on) is also money grabbing. The round trip cost of 435.00$ from Orlando to Detroit was no bargain. Inflight entertainment is non-existent as is staff service. Seat comfort is a joke. The seats recline about two inches.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Brown","United States","2014-06-16","LAX to Dallas/Ft. Worth. Flight 866 on June 10 and return on 869 from Dallas on June 13th 2014. This is the worst airline ever booked! Deceptive prices on all travel sites with exorbitant excessive charges. Rude service old plane. 4 hour flight delay without notification. Do not book with them thinking it's a good deal. You are very lucky if anything goes as you expect.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Angela Sikkema","United States","2014-06-16","My son was booked to go from Detroit to Los Angeles. With the only explanation of we don't have enough stewardess for the flight the flight was cancelled. No help getting a 17 year old on another flight - no help with a hotel. And forget about the 3 hour drive to and from the airport with gas at $4 a gallon. They don't care about any inconvenience at all. They are not cheap and then nickel and dime you to death. Save your money - go with Southwest any day!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Donley","United States","2014-06-16","My husband and I just returned from a trip to Costa Rica where we flew on Spirit for the first time. I should have had the first clue when they charged for carry-on luggage! When we started on our trip we couldn't believe that they charged for everything including water! On a 4 hour flight! Then to continue the abuse they didn't have pillows or blankets even for purchase so I was freezing for 4 hours and bought 2 blankets during our layover to continue on to Costa Rica. Then on our return trip from Costa Rica they charged us another $25 because we were supposedly over-weight on our luggage. They weighed a total of 91 pounds for 2 suitcases which was the same as when we left LAX since we really didn't buy much. Usually international flights allow 50 pounds! They wouldn't allow water or drinks on the plane even when purchased in the airport after we had been through security so they checked our carry on luggage again right before we boarded at the gate. This is obviously an effort to force you to buy on the plane. Needless to say this was our first and will be our last flight on Spirit Airlines.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Bergere","United States","2014-06-16","This was my first trip with Spirit. They are awful. I had a round trip with four segments. Their turnover is abysmal with filthy seats and missing seatback information all along the way. From LAX to Houston seats did not recline - not an option. On NK561 from Las Vegas to LAX there was no water in the bathrooms. On segment from DTW to Las Vegas same day only one bathroom was operational! They cancelled a last flight out of DTW on me then went ahead and still charged me yet again for seat selection. They have a policy that also charges you a fee for water. Highly recommend opting for any other airline option you can find.","","","","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Bill Ramos","United States","2014-06-12","3 of us were booked on a flight to Chicago flight was delayed 3 times. Their boarding process seems like a mob rush as they said we had to board before 12pm after being delayed so many times. We finally got to our destination over 3 hours late. On the way back to NY same fiasco which actually got worse: flight was also delayed several times and just before finally waiting to be boarded flight was cancelled. They said the next available flight would be in 2 days they provided us no help in getting booked on another flight. They actually left us in the dark. Will never ever never fly Spirit again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Donna Hurley","United States","2014-06-10","I booked what I was lead to believe was an AA flight through Expedia and got stuck in some bate and switch scam that trapped me in flights with Spirit. A discount flight ended up being the most expensive flight I have paid for going into LAX. Over crowded seating no drink service and terrible customer support.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kim Carlucci","Canada","2014-06-10","Flew Spirit for the first time for a trip to Las Vegas. Horrible! Very cramped. I complained to my friend who was sitting beside me and was then harassed by the flight attendant. Will never fly with them ever again. They don't inform you that there is no entertainment and no food or beverage service. You can purchase a beverage or snack but only by credit card. Customers should be made aware of this.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hina Lakhani","United States","2014-06-10","Last month traveled with my husband and daughter. We had a connecting flight from Dallas to Chicago which was delayed twice finally they boarded us and brought us back to the gate due the weather and was told flight would be delayed an hour but later it was canceled and next flight offered was not until two days later. No accommodation was offered and crew at the desk had no idea what they were doing. I paid $1100 dollars to take A flight back to Chicago with A different airline. Worst airline and customer service I have ever had.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Thompson","United States","2014-06-10","This is the first and last time I will fly Spirit. I would catch a greyhound bus to my destination before I bother to book a flight with them again. This Airline is terrible and they have extremely poor customer service. When you buy your tickets you think that you are getting a deal because they are cheap! But if you plan to board the plan with a carry-on bag and checked luggage your in for a rude awakening! If you know what's best for you stay far away from this airline! That was just the beginning of my terrible experience!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jaime Terryah","United States","2014-06-10","I fly at least 6 times a year. I have a certain bag that I use and have used for over 10 years now as a carry on. It fits in every overhead bin I've ever encountered I've never had to check it as I don't check bags ever. So I was flying to a few states to do various things last week and had booked a few one way tickets one being a Spirit flight. I checked in online and went to my gate to board and they made me pay $100 to carry on my carry on! I was astounded. I have never had to do that in my entire life. No other airline has ever done this and to pay that much is atrocious. Their hidden fees are robbery. I will never fly this airline again.","","","","","5.0","2.0","2.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","James Sligar","United States","2014-06-10","The whole experience was bad. The purchase of the ticket then the purchase of a seat then to have to pay to carry my briefcase onboard then the charges for a bag to be carried on were higher than checking a bag and finally the lines at check - in were very long and slow. It felt like a 3rd world country government owned airline. The website was not user friendly. The seats were very uncomfortable. The one positive comment that I can make was that the flight staff was very nice and had good customer service. The whole experience was rinky dink. I will go out of my way to avoid Spirit. I fly about 60 times a year and I will take my business elsewhere.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Charles Grounds","United States","2014-06-08","First and last time I will fly with this airline. The crew were friendly and helpful but that is where the good things stop. Their ""low price"" only gets you a ticket unless you want to fly on the wing or cargo hold. You have to pay extra for any seat baggage fees are far more than any other airline and you can't even fly with a carry on much larger than a purse or you pay $30.00. Once we landed we waited for about an hour just to get our bags. The management of Spirit airlines seems to be working very hard at making this airline the worst of the worst.","","","","","3.0","3.0","4.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dale Flowers","United States","2014-06-08","I've flown Spirit 5 times in the last three months. Every single flight has been significantly late. My flight tonight was scheduled to depart at 9pm now saying delayed until 10.30. It's not weather I checked. And all the other flights are running on time. Delay delay delay. The equipment is fine and the staff are friendly so as long as you don't actually need to get to your destination its not bad.","","","","","1.0","4.0","4.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Smith","United States","2014-06-05","I was flying back from Vegas into Oakland and my plane was 5 hours late due to not having a flight crew. They had to fly in a crew from Detroit. We got no warning even though they had to know that the crew wouldn't be there on time. I came to find out that out of my group of friends flying with Spirit that weekend I was the lucky one. I had 8 different people flying out on 4 different flights. One flight was 9 hours late another was 10 hours late and the last one was canceled altogether. I had to pay $90 to carry on a small bag when it should have been $70 but since there was a problem with their site I couldn't log in so I had to call and by the time I got done waiting on hold and they fixed the site it was then within 24 hours of my flight.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","W Charles","United States","2014-06-04","I didn't wait in any lines for more than 10 seconds and the people who worked there were fairly nice no complaints about that. Basically everything was perfect until you're about to board. Their 'zone' boarding process should be reconsidered. The first two zones are small amounts of people then become mobs trying to form a line when they call for the third and fourth zones. You really get what you pay for with Spirit when it comes to the seat being that I'm 6'2 the seat didn't offer me anywhere near the necessary amount of space to travel with comfort. No TVs and no complementary food and drinks. At the end of the day they got me there and back in one piece quickly and for a low cost.","","","Economy","","6.0","1.0","4.0","1.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tiffany Negron","United States","2014-06-04","I traveled from New York to Detroit then to Vegas round trip. My first and last time I will fly with Spirit. All 4 flights were beyond dirty. Food crumbs all over the floor and seats the tray tables were so dirty they were stuck closed and on one flight I could see someone's face still imprinted on the seat in front of me. The seats have got to be the most uncomfortable seats I have sat in. It felt like I was sitting on a rock for 4 hours. To top it all off the seats do not recline and leg room is non-existent. Do not be deceived by the low price it does not included baggage fees and drinks and snacks on the plane. Unless you are traveling with nothing but a purse you are forced to pay for your bags. $35 for carry-on and $30 to check them and that's only one way. If you are dying of thirst or hunger prepare to spend $3 for a can of soda or $5 for a small snack. Never Again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Lipniskis","United States","2014-06-04","Just flew Spirit Airlines for the first time last week and was very pleased. They are great with little kids (I have 2) and the attendants and all staff were very kind and helpful. I did my homework online ahead of time so I knew what to order as far as my luggage when I booked our tickets. There's no fine print they don't hide anything. I compared to other airlines and it was far cheaper for us to fly Spirit. If the snack and beverage and free suitcase mean that much to you then do the math. you still pay for all that with the other airlines. Our flight was on time and our return flight made amazing time from Orlando to Pitts. We will definitely use Spirit in the future!","","","","","10.0","3.0","5.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Hannegan","United States","2014-06-03","Our flight from MSP was scheduled to leave at 11:.30am and it didn't leave until 5.45pm. We were told it was due to weather mechanical problems and not having a crew available to fly the plane. The first delay stated we would leave at 1.30 then 3.30 and at noon we were told a plane was on it's way. The plane arrived 2 hours later (from Chicago which is a 45 min flight) and sat there until 5.45 because the pilots weren't available. Spirit offered a $7 food voucher and a $50 credit for a future flight - which is laughable and something we'll never use. Lesson learned - you get what you pay for. Spend the extra money to buy a ticket on a more reliable airline.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Judy Bess","United States","2014-06-03","I recently took a trip with Spirit and it was about the worst experience I have had traveling. I do quite a bit of travel and on this particular trip the flight was delayed 4.5 hours for mechanical problems. I was never informed of the delay until I got to the airport. Fortunately had a family member taking me and I was able to spend some extra time with her. We were given $7.00 food vouchers in an airport where the restaurants close at 7.00 what does one eat for $7.00. I was told to go to Hudson news and get candy or drinks.","","","","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pamela Romine","United States","2014-06-02","I flew from DFW to Myrtle Beach and back. Only airline that offered a non-stop flight. Both flights were on time. No over booking. Very polite and accommodating employees. No complaints. It was a very pleasant experience and will fly Spirit again. Just go to their website and pay for your carry on or checked bag ahead of time. You can carry on water or food. They also provide them for a small fee. You are allowed to carry on a small bag  purse or back pack for free 16x14x12. I didn't purchase any food or beverages and there was no Entertainment.","","","","","10.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Kally","United States","2014-06-02","Flight delayed 7 hours with no notification or explanation. Waited 40 minutes on hold to speak with a customer service rep who had no information for me and offered no solutions. Horrible experience will never fly with them again! Horrible customer service not to mention ridiculous fees. No mobile boarding passes and they charge $10 to print your boarding pass at the airport. No complimentary beverages no inflight entertainment seats are small and crammed and all rows recline like the emergency exit isle seats- an inch or less.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Percy","United States","2014-06-02","My family visited from overseas 6 of us were booked to fly from Houston-Vegas on 12 May. For the 10.20pm flight no announcements made until 1am then at 2am they cancelled the flight. No announcements whatsoever. Spirit did not offer another flight until 2 June. We had already paid for our hotel show tickets purchased - does Spirit care for their Customers? Not come across such poor service in the airline industry (and I fly all over the world).","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Hawkins","United States","2014-06-02","Had the opportunity to fly Spirit from Baltimore to Las Vegas r/t. Can sum up the experience in one word - awful. Never again will I (or the 5 others from Baltimore on the same flight) fly Spirit. While in Vegas I met someone from another city who had flown Spirit also. Their opinion - never again!","","","","","2.0","1.0","3.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Toller","United States","2014-06-02","We flew Spirit Airlines last week from Detroit to Costa Rica and our experience was beyond our expectations. We were greeted by the customer service representatives during our check in process and encountered no problems. We did our homework ahead of time reviewing bag weight limitations seat assignments and we did come prepared with our boarding passes printed. All of these instructions are available to you when you purchase your ticket online. There are no hidden surprises as long as you read and go through all the instructions when booking your flight. Once we boarded the plane we were once again greeted by the attendants and they were very well dressed and represented by Spirit in a professional manner. We received professional service on the plane by the staff. On our return flight we received the same treatment as our first flights. Our savings were $ 350.00 per person by using Spirit Airlines. Our group had a total of 27 people flying together and that added up very quickly to a huge savings. I'm not sure where all the negatives come from since our group experience was very well received by Spirit Airlines. My suggestion to those reading reviews and thinking about booking with Spirit is when you are booking your ticket is to take the extra time and read thoroughly through all the instructions and options and you will have no problems once you get to the airport because you will be prepared as we were.","","","","","10.0","3.0","5.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Strickland","United States","2014-05-29","My flight was delayed an hour. I did not receive any notification. We boarded the plane another 30 minutes behind schedule. It gets even better! We waited another 2 hours on the plane while they fixed an issue with the plane. There were no apologies for the inconvenience. The flight attendants were very rude and avoided eye contact with the passengers. I've never been treated so poorly by an airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lisa Butcher","United States","2014-05-28","My father in law flew in to Denver from Las Vegas over the Memorial day weekend on Spirit. Paid $45 each way for his bag so $90 total in addition to the flight! His flight back on Sunday was to come from Dallas to Denver and then on to Vegas and was listed on their website as on time at all points that we checked it. However they finally informed them at the scheduled departure time that it was cancelled due to weather in Dallas. They offered no meal voucher no hotel voucher nothing. And we asked but they evidently have no partner airline willing to work with them to re book passengers on. They rescheduled him to Monday at 6.34pm. Again all online and live operators told us the flight was on time. And yet again they told them at their scheduled departure time that it was once again delayed due to mechanical issues. But they “thought” they would have it fixed and have them in the air by 10pm. They did give them a $7 food voucher but what exactly can you buy for $7 in an airport? Finally at 9pm (too late to book with any other airline) they tell them that this flight too is cancelled. Again no partner airlines to book them on and again all website info still said it was on time.","","","Economy","","1.0","4.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gandy Thomas","United States","2014-05-28","Great trip friendly service. Flew return DFW-Denver. On time both ways. Flew the r/t for about $100. This was my second trip with Spirit and would definitely use them again I have no complaints at all.","","","","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Arterburn","United States","2014-05-27","Being kind they are the worst airline I have ever ""flown."" They said that out flight would be delayed because they could not find a plane and then they strung us along found a plane boarded us deplaned us and finally canceled the flight. The representatives at the service desk were so rude and did not seem like they wanted to help me at all. They treated me like a kid! I am still trying to decide if I want to rebook my flight with them or just eat the cost and fly with a real airline. The tickets may be cheap buy they nickel and dime the hell out of you. Also when we boarded there was not enough leg room for me a man at 6ft. It was so cramped. I think they try to cram as many people on the plane to make up for the cheap airfare. Don't waste your money go and spend it with a real airline like United American or yes even Delta.","","","","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Ray","United States","2014-05-27","The worst airline in existence. We traveled from New York to Dallas this past weekend. We hovered over Dallas for 30 minutes because of weather and were then told we would have to re-route to Houston. After flying to Houston our plane and 2 others sat on the tarmac for 2 hours waiting to fly back to Dallas. Spirit apparently only has 3 pilots because they couldn't find one to fly us back so they ended up putting all passengers on the 3 planes on buses to go back to DFW. We ended up renting a car and driving back as we had paid for an airline ticket not a bus ticket. I will never use Spirit again. They are unorganized and not very helpful. Huge waste of money after the all of charges for seats and luggage.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Erika McLaughlin","United States","2014-05-26","Spirit Airlines lures you in under the guise that you are receiving a cheap ticket but they make you buy your bags and your seat. When all was said and done I could have booked a JetBlue flight for the same amount of money and a much nicer airline. My flight flew into Detroit on the way to Las Vegas next set of crew was 1 hour late. Flight was delayed in Detroit one hour with no explanation of delay.","","","","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gloria Rice","United States","2014-05-26","Spirit has been traveled by my family and I on three separate occasions because the fare was lower. Unfortunately we did not communicate with each other about the hidden fees and poor customer service at the airports. The seats are too small they try to force you to pay for seating if there is standard seating available and chosen it's liable to change once on flight. When attempting to print boarding passes for return flight it will not allow until seat is purchased and charge additional to check-in at the airport. Forced to pay $45 for carry on piece of luggage because it has wheels? No assistance to passengers with long delay lines in security when flight time is close. Flight times change continuously when booking early and checking flight information online is impossible. No problem with flight attendants - only customer service prior to boarding.","","","","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ann Stauffer","United States","2014-05-26","When I booked my ticket to Las Vegas Spirit was the cheapest little did I know that 24hrs before my flight I had to pay another $100 for my seat choice (window nothing special) and pay to check my bag-it was more if I carried it on. I called customer service it took me 8 tries to get to talk to a live person. I finally get through and the lady told me that I have to pay to pick my window seat $18 each way. I get to O'Hare and get in line to check my bag the young lady that helped me never talked to me she only motioned for me to give her my ID and gate pass - she was busy on her cell phone. She tagged my bag and pointed for me to take it to another guy. No complimentary beverage on the flight. Coming home: Spirit only allows 40lb for a checked bag or they will charge another $25. Never again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Gardner","United States","2014-05-26","Our flight from Chicago to Houston was cancelled on Sunday by ""air traffic"" according to the ticket counter. So therefore Spirit was not responsible for finding us another flight helping with hotels or anything. Basically they said you are on your own. We could take a refund or wait until Tuesday when they could rebook us. So we took our refund booked with another airline and made it out of Chicago. We will never again fly Spirit. You get what you pay for.","","","","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","Eka Leony","Indonesia","2014-12-18","JOG-CGK with 737-300 SJ231. Delayed about 20 min due to military training above JOG. The flight itself quite smooth with excellent crews and well-maintained aircraft. Additionally they also done a very smooth landing. Surely recommend this airline.","","","Economy","","9.0","5.0","5.0","3.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Spivey","United States","2014-05-26","This is an economy airline and if you are cheap like I am and willing to do some research Spirit Airlines offers a great product at a very affordable price. Three of us traveled from Chicago to Atlantic City and back with three checked bags for a little over $500. Yes they will charge you for everything extra but plan on packing lightly bringing your own snack and printing your own boarding pass and you will avoid the extra fees. They are serious about the size of carry ons and personal items so simply be careful when you pack. We found the staff professional and competent the flights on time and appreciate the opportunity to fly frugally.","","","","","8.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Garner","United States","2014-05-21","My family and I (2 adults/2 kids) just returned from a Spirit Airlines roundtrip from Houston to Orlando. Airplane was new flight attendants were professional and courteous and though the seats were a bit closer than some other carriers they were still reasonably comfortable - and I'm 6'2"". I think much of the concern voiced with Spirit is for those who may have not fully read all of the charges/fees that are broken out. This is definitely a different business model; however even with paying for some checked bags and seat assignments we still saved more than $400.00 as a family. Yes they charged for a coke however it was still cheaper than at the airport stands/kiosks. As a family of 4 we only had to check/pay for one bag and we each had a backpack that was free. It may take a bit of strategy in your packing; however we stayed in Orlando for 8 days and did not have any problems with what we brought. I can certainly understand how shocking it might be to see all of these fees - but you must consider the final cost in comparison. I had never flown Spirit before but was positively impressed. I think the real key to flying Spirit is to engage in a ""Spirit 101"" course by really examining their website for all costs and services so that there are no surprises. I also noted that things like car seats umbrellas food reading materials and so forth can be taken on the plane with no additional cost and these items do not count against your personal bag/backpack.","","","","","8.0","4.0","5.0","4.0","1.0","","","5.0","1"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","Fitriansyah Yudha","Indonesia","2014-07-29","PLM-CGK with Boeing 737-500. The flight was on time. Good ticket prices. No IFE but it was fair enough for a 50 minute flight. They provided a bread and a cup of mineral water during flight. The cabin staff were friendly enough.","","","Economy","","7.0","3.0","3.0","3.0","1.0","","","5.0","1"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","H Bama","Indonesia","2014-04-06","Went from DPS to DIL with old Boeing 737. My tray table lock was barely functional and scotch tape was all over it. Other than that everything met the standard and surprisingly the food was not disappointing at all.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Fredericks","United States","2014-05-21","This past week I flew with Spirit Airlines for the first and last time. Every single person that my husband and I dealt with besides the flight attendants were rude to us. “Well if you don't remove something for your bag to get the weight down we will have to charge you extra for that.” No eye contact no smile no “Hello”or Good Morning.” When we got to the ticket counter with our boarding passes already printed the woman behind the counter didn't even look up at us to acknowledge that we were standing in front of her for three minutes. It took every bit of my patience to not ask if she was blind. This is a very unwelcome airline. There is absolutely nothing complimentary on this airline. My husband and I paid for everything from our one checked bag ($40 to start if overweight you'll be paying an extra $25 on top of that) to water and soft drinks on the plane ($3 and up). Anything that you bring onto the plane besides one carry-on is $50 before you hit the terminal and $100 at the terminal. To boot when we purchased our tickets we were given the option to pick our seats on the aircraft for a fee which was $36 a seat. Never in my life did I ever pay for seat assignments and I certainly didn't do it this time. My husband had absolutely no room to move his legs I couldn't even put my head on his shoulder without getting jabbed by the armrest that couldn't be pushed in an upright position enough to be out of my way. The button to recline my seat didn't work. The tray table for my husband's seat wouldn't adjust to sit properly and was wobbling so we had to share my tray table between us. There is no inflight entertainment. No TV's.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Harris","United States","2014-05-21","Just got off my first Spirit flight (Boston-Ft. Lauderdale-Tampa). Schedule matters most to me and tonight Spirit was my only option. I actually like Spirit's pay-for-carry-on program. By paying for a large carry-on you get to board the plane first. That relieves huge stress and clearly reduces the number of people dragging large suitcases onto the plane. The boarding time was pretty fast. The flight attendants were very courteous. The space between the seats is very tight. I'm 6/0” and my knees were jammed in. That said both of my flights were full. So obviously Spirit is meeting a market demand. I think all these negative reviews are from non-frequent fliers. But Spirit makes it possible for people to fly who may otherwise not be able to.","","","","","7.0","1.0","4.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Polak","United States","2014-05-21","The plane was fully booked including 5 extra rows that didn't exist. I paid extra for an exit row because i am tall. My ticket said exit row but when I got on the plane all of the rows were shifted 2 rows so I ended up in a regular row and a family with a 6 month old ended up in the exit. As i am sitting here they are forcing anyone who can't find their ticket stub off the plane to reprint a new one. I will never fly this airline again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","D Olsson","Australia","2014-03-10","I often fly Dili-Denpasar. In comparison to Merpati the big thing is that they have newer more comfortable aircraft's. Otherwise they seem the same as Merpati: frequent delays (allow a lot of time if you're connecting through Bali) poor ground staff and co-ordination ok in-flight service and meals.","","","Economy","","5.0","4.0","2.0","3.0","0.0","","","3.0","0"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","H Phillips","United Kingdom","2013-08-22","Flew CGK-SIN with Sriwijaya Air to make a change from the usual Lion Air Air Asia etc. Booked online only 48 hours before for the bargain price of 40 USD one-way. Check-in was fine with no queue and was lucky to get a retro boarding pass from a dot-matrix printer. We left 45 mins late but they apologised profusely Only about 20 passengers on the flight however the cabin crew told me the return flight from SIN was full. Aircraft was a Boeing 737-300 in surprisingly good condition and the captain was Australian. The only disappointment was the food - a strange combination of scrambled egg half frozen French fries and carrots. However it was still edible and at least food is free unlike the LCCs. I'd use Sriwijaya Air again.","","","Economy","","7.0","4.0","5.0","5.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Gustafson","United States","2014-05-21","Flight delayed 2 hours - given 2500 bonus miles have tried online and can't get a telephone number to speak to anyone about not being able to register this certificate. Online registration tells me incorrect cert # but number typed is correct and since no one available by phone have to assume Spirit does not actually want to have anyone use these bonus miles. Corporate number listed online not in use can't get a live person on phone only canned instructions and then when followed they don't work. A joke of an airline and I shall never use again. Worst website ever!","","","","","1.0","3.0","4.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Dillaway","United States","2014-05-21","Spirit Airlines is the worst airline we have ever traveled on. This was our first and will definitely be our last time we will ever travel with them. You have to pay for everything; seat assignment Carry-on bag checked bags; any drinks or snacks on board. No complementary water no free coffee no free soft drinks. Everything has a price. I'm surprised they don't charge to use the toilet? If you don't prepay for your carry-on bag on-line you get charged $100.00 for it at the terminal. We saw several people discover that when they were in line to board the plane –needless to say they were very upset! There is basically no leg room at all. I am about 5’-8” (short by today’s standards) and I had only about 2 inches of room between my knees and the seat back in front of me. On 3 out of the 4 of the planes we traveled on the seat-backs were locked in one fixed position with no adjustments available -– great for ones back on flights of over 3 and 4 hours particularly for seniors? Or outgoing flight from Oakland CA went smoothly until we got to Chicago IL for our connecting flight to Ft. Lauderdale. We had flight delay of over 3 hours and finally arrived at our destination in Ft. Lauderdale FL at 1:00 am too late for the free shuttle to our hotel. It cost us $50.00 to get another shuttle. If you don't down-load your boarding pass on-line you have to pay extra for it at the terminal. After downloading your boarding passes on-line the heading of your boarding pass states ""Congratulation! You are eligible for Fast Bag Drop"" Then it goes on to state that customers wanting to check bags must do so 45 minutes prior to scheduled departure time. n our return flight from Ft. Lauderdale FL our shuttle dropped us off at the terminal with 1 hr. 15 min. to spare before our scheduled flight. The problem with that is when you arrive at the counter for ""Fast Bag Drop"" there was only one agent handling that and the line was like a Disney World line waiting for a popular ride. There were about 6 other agents waiting patiently for customers who had to pay for their checked bags; carry-on bag and boarding passes. My wife and I who are over 70 year old seniors attempted to use one of these ""observing agents"" to give them our bags and was directed to get back in the long curving line. I questioned where the “Fast Bag Drop” is and was totally ignored. Spirit should rename it to “Snail Pace Bag Drop” which would be far more appropriate! On 2 of our 4 flights we had to listen to an annoying lengthy sales pitch by the flight attendants who were attempting to get customers to sign up for Spirit’s frequent flyer Master Card. I should point out that two positive things about Spirit Airlines are that the flight attendants were mostly friendly and polite and our checked bags arrived safely with us at our destinations. Spirit Airlines advertises itself as the first no frills airline and I must congratulate them on that -– they most certainly are!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Priscilla Lauriano","Canada","2014-05-20","I just flew from Florida to Boston a few days ago. We were in the standard seats. It was the worst experience I have ever had in an aircraft. If there were negative reviews I would have given it a negative 5. First off there is a hidden baggage fee that you must pay over $50 for a carry on suitcase. Once Spirit tried charging a seat fee a hidden fee that charges you for being seated (not the actual ticket ticket was already bought). I was so enraged and complained because I would rather go standing if they tried to charge me to sit. The planes are uncomfortable crowded and they charge you for one drink (non alcoholic). The plane seemed to be in horrible condition very cheap. The group I was in agreed to never fly on such a terrible airline again. To anyone who reads this please never fly Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","Bayu Muhardika","Indonesia","2013-06-19","Flight SJ099 from TKG-CGK was planned at 16.40 local time. Then my wife received short message informing that the flight will be delayed to 17.15 without any reason. We arrived on the TKG airport at 16.15 and my wife checked-in. The staff at check-in counter informing again that the flight will be delayed to 17.40. My wife then waited at the lounge and another announcement sounded another delayed flight for SJ099 to 18.40. The delay was going through 19.15 when my wife was finally boarding. The good thing was they informed about the delay the worst thing was the delay itself.","","","Economy","","","3.0","2.0","2.0","1.0","","","1.0","0"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","Ardhi Hidayat","Malaysia","2012-12-07","Flight from Batam to Padang. The check-in counter was so slow they should provide online check-in which will make it easier for those who doesn't need to drop luggage. Check-in staff were not polite and don't speak English. But inside the cabin the FA's were good and smiled. They still gave out a snack and drink on such a low cost price.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Peter Siven","United States","2014-05-20","I have been flying Spirit Air since I compare their price to that of Southwest and difference was outrageous. I want to save and anything that helps me save is the way to go. Been flying Spirit regularly between Chicago and Dallas for under a $150 round trip. I have recommended Spirits to all my friend but let them know the baggage policy. I don't carry a lot of stuff other than my little bag and my computer bag.","","","","","10.0","3.0","4.0","4.0","4.0","","","5.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Butler","Canada","2014-05-20","Detroit flight cancelled after on board for 2 hrs. Lost a night in Vegas we had to reserve rooms we did not use at our cost. Return flight 2 hrs late taking off plus 2 hrs for luggage to be unloaded in Detroit. You would think that extra fees for luggage equals better service. Paid extra for EXIT seats 32 inch legroom impossible for tall person.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sriwijaya-air","/airline-reviews/sriwijaya-air","Sriwijaya Air customer review","Aldo Samulo","Indonesia","2012-11-20","Tanjung Pandan to Jakarta in early July. Stewardess service is quite good food is just snacks but are tolerable. Flight was delayed almost an hour. During the flight stewardesses were busy selling rather than serving passengers.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Ogden","United States","2014-05-20","Dallas to Boston and return. All went as expected. Seat spacing was not a problem for my 5-7 build. Would definitely do again for the price savings.","","","","","10.0","3.0","4.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Cwiklinski","United States","2014-05-20","We flew in on Spirit Airlines (LAX to ORD) and were so offended by how poorly the airline perceived customers (the staff were fine) that we decided to stay longer so we wouldn't have to use the airline on the way back. It can be more expensive to fly Spirit and you get less than the other airlines. The flight attendants didn't even have a cart. They had to bring all the food and hot coffee two by two by hand.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K O'Hara","United States","2014-05-20","NYC to Fort Lauderdale last weekend. The flight cost $340. I ended up paying an extra $150 at the airports to bring my carry on bag. I booked this through a third party and was not warned about this extra charge. The overall price was outrageous. Flight attendants were not the friendliest. When I placed a drink order instead of getting my order the flight attendants hung out at the front of the plane laughing and talking together.","","","","","1.0","1.0","3.0","4.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Felecia Kelley","United States","2014-05-19","Booked 2 tickets to fly using Spirit. One for my daughter the other for myself. Due to an emergency plans changed and needed to change my flight. Spirit Airlines unwilling to accommodate - charge me $125 PLUS $33.98 for a total of $158.98 just to cancel and the trip was a month away. Rude Customer Service reps with the most horrendous language barrier!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Whipple","United States","2014-05-18","Recent flight from Minneapolis to Fort Lauderdale Round trip - I appreciate the fact that you know up front that there will be additional fees you definitely pay for everything extra but with that said for the actual money spent it was still cheaper for this particular route than any other carrier. As a previous review had stated the scale on the bag drop is 3 pounds off than the sale at the desk so be aware of that. You also must check to make sure your personal item fits into their dimensions otherwise they will charge you $100 as a carry on (saw this happen to someone). My biggest negative issue was that magazine holders behind the seats were either broken or just so old that they were hanging loose so that when you sat down your knees were pressed against the seat in front of you. Definitely not comfortable for any length of time flying. Compared to other airlines the seating was very close and cramped. Would not recommend Spirit regular seating if you like to have space for your knees. Everything else was as expected for no frills no beverage no snack no movie just a ""bus"" ride and not on a coach bus.","","","","","7.0","1.0","5.0","1.0","1.0","","","3.0","0"
"star-per","/airline-reviews/star-per","Star Peru customer review","Danielle LeClerc","China","2015-07-27","We flew from Cusco to Lima. The seats were $120 each (one way), not especially cheap. Our flight was late getting in from Puerto Maldonado due to mechanical issues, so we were delayed. The flight after ours (also Cusco-Lima, scheduled for one hour later) was also delayed due to mechanical problems. The captain would not release the plane for the flight. We were ultimately delayed for almost 5 hours. Meanwhile, Star Peru had a flight on the same Cusco-Lima route leaving every hour, and all of those flights got to go while we waited and waited. People were missing their connecting flights, and no one would help us or give us any info. Apart from what seemed like pretty significant maintenance issues, the airline appeared to be badly short-staffed. Even though there was one flight every hour going to Lima, we only ever saw four Star Peru employees at the airport. Communication between these employees and the inflight staff was apparently also a problem because no one had any idea what was going on, as far as we could tell. They gave out no information unless we specifically asked for it. We were told the flight was delayed 15 minutes. Then another 15 minutes, then an hour, then another hour. It was really frustrating, and the staff seemed to have nothing to offer, not even sympathy. Anyway, we scheduled ourselves a last day in Lima to relax and have a bit of fun, but we got in so late because of the delays that it blew our last day of holiday. ","","Couple Leisure","Economy","Cusco to Lima","2.0","3.0","2.0","2.0","1.0","1.0","1.0","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Diego Morcillo","United States","2014-05-18","My wife and I were going to Detroit Michigan to see her family when we got a call the her cousin mother had a stroke. We were forced to cancel our trip so we call Spirit to explain the situation. They gave us two options: 1- re-schedule the trip for a fee of $125 per ticket ($250 total) or option 2 - cancel for the same fee plus $16 more per ticket for cancellation fees. Now the second option still does not give your money back. They give you the money in credit and with the condition that you will have to use that credit to buy a ticket within 60 days and the trip can be schedule within a year. Therefore not only they eat up 60% of your money but you cannot get your money back you can only get a credit that in order to use that credit you also have conditions. This means that after taking the penalty for not being able to use the tickets you still penalized by not being able to get what is left of your money plus the penalization of having to reschedule within 60 days plus the penalization of having to flight with them an unreasonable and abusive company. After this event I am sure I will lose 100% of my money since I won't be able to buy an extra ticket with that credit plus the reason that I don't know when will I have time and chances to go anywhere. I will never buy with Spirit Airlines again I feel sorry for the employees that have to work for this type of company and their fliers.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jill Zaslavsky","United States","2014-05-17","Detroit to Fort Lauderdale Flight delayed 30 minutes got to check in already printed out boarding pass and pre-paid for checked bag said I could get in the fast check in lane - the line was very long! The scale prior to check in weighed three pounds lighter than check in scale. Many seats on my flight were double booked and had to wait for everything to get fixed before take off.","","","","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"star-per","/airline-reviews/star-per","Star Peru customer review","Klaus Malling","Denmark","2015-01-14","An airline is best judged in critical situations. Having used StarPeru on a couple of previous occasions my group and me found ourselves trapped in Puerto Maldonado in November. Despite other airlines left on time StarPeru gave the explanation that the weather permitted the plane from departing while everyone could see technical staff trying to fix an engine. In Spanish and English it was announced that ""news will appear in half an hour"". The ""half-an-hours"" became one-and-a-half during that afternoon until the flight to Lima finally was cancelled and was planned for next morning at 6AM. Thereafter everything was chaos. No money for taxis and hotels were offered only that we could get our luggage. So we went having to pay everything ourselves - a very bad experience. The plane was airborne 6.15am next morning landed in Cusco and were delayed here caused by technical problems meaning further delay. Nothing was explained. We suspected that the plane left Puerto Maldonado with technical problems that could be fixed in Cusco. Anyway we landed safe in Lima where our ground agent got the money for accommodation and food out of the rather hesitating crew from this low-budget airline. Next time Avainaca or LAN.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"star-per","/airline-reviews/star-per","Star Peru customer review","S Bryan","United Kingdom","2014-10-31","CUX-LIM on 23rd Oct. Took off a few minutes late but arrived in LIM just about on time. Snack and drink served on this short flight. Ageing BAE 146 but looked as if it had just had a fresh paint job inside. Was booked on this as part of a tour so not sure on value for money but flight was uneventful so no reason not to recommend.","","","Economy","","8.0","","","","","","","4.0","1"
"star-per","/airline-reviews/star-per","Star Peru customer review","D Leston","United Kingdom","2013-11-05","LIM-CUZ-LIM on a clean and tidy (despite being quite old) BAE 146. On time departures in both directions smiling crews inflight snacks and drinks what more could you ask for?","","","Economy","","8.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Bill Eaton","United States","2014-05-16","Maybe the worst experience I have had with an airline. The apathy is almost unbelievable. My flight is delayed for almost 3 hours due to ""weather"". It is perfectly sunny right now from Houston to Denver.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Martin","United States","2014-05-16","We flew Spirit Airlines from Portland Oregon to Las Vegas Nevada and our flight left PDX 1 hour and a half late due to a starter problem with the engine. We were told that the plane had to be started at the gate due to the starter issue. To me the plane should have not been flying with an issue like that. Also we had to pay for our luggage as well as pay extra if we wanted to pick out own seats.","","","","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Miller","United States","2014-05-16","I had seen a lot of negative reviews online but chose to fly with Spirit anyway because of their very cheap fares. After experiencing flying with them I thought it was important to throw in my two cents. It was an extremely positive experience. They do not hide their baggage model and conforms practically to their ""pay for what you use"" ethic. I missed my flight but check in was very helpful in finding me another flight without any hassle. The flight itself was on time the staff was friendly and productive. I look forward to flying with them again.","","","","","10.0","5.0","5.0","3.0","3.0","","","5.0","1"
"star-per","/airline-reviews/star-per","Star Peru customer review","Francesca Conti","Italy","2013-07-03","Last week we had the flight Cuzco-Lima at 8.30 but Star Peru' decided not to leave on time because of weather in the Lima (their security airport in Pisco was closed). The company chose to leave 2 hours later but instead taking just 1 hour 10 minutes (as announced by the hostess at the microphone) the plane arrived in Lima at 12.15 causing us loss of connection the flight Lima-Caracas (by LAN). Please don't buy tickets with them if you want to arrive on time!","","","Economy","","","","","","","","","1.0","0"
"star-per","/airline-reviews/star-per","Star Peru customer review","N James","","2010-11-28","Lima - Cuzco - Lima. Thought both flights were great. Both left on time and got in early. Boarding done in 5mins. The only annoying thing is you can't pay for the tickets online you have to do this at the counter in Lima and well they use their own exchange rate which is much more than the banks. So try paying in local currency. So it ended up costing more than we thought. FA lovely food was a small sandwich and biscuits.","","","","","4.0","","","","","","","","0"
"star-per","/airline-reviews/star-per","Star Peru customer review","Jeannine Schöpke","","2009-02-12","Star Peru isn't a serious airline. We were a group of 13 people 12 of us bought our tickets from Lima to Cuzco in Lan Peru (which was good) but one of us had to buy his ticket here what a mistake!! Lima to Cuzco the flight left earlier but Star Peru never informed it to our friend so we had to fight with the Star Peru people at the counter to force them to get a ticket for him in other airline. The worst was our way back they just said the flight was cancelled and that's it - ""I'm sorry"" they said. NO money back nothing. Additionally they were very rude.","","","","","1.0","","","","","","","","0"
"star-per","/airline-reviews/star-per","Star Peru customer review","Boris Chavez-Bravo","","2008-09-30","LIM-CJA-LIM economy class. Good service on time and snacks and drinks given in a short 1 hr flight. Not much legroom but for an hour it is ok.","","","","","3.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Carla Bush","United States","2014-05-16","Multiple delayed departures. Cancelled flight. Horrible customer service. No airline partners. The low fare was not worth the headaches. My trip in the end cost me more than if i would of bought a first class ticket with a reputable airline. What was suppose to be a 2.5hr flight turned into 2 day nightmare. Had to rent a car to get to my next destination. Spirit refunded some customers but I needed to jump thru more hoops to maybe get a refund for cancelled flight. My relatives who likwise flew spirit this weekend different departure airport where likwise delayed coming and going. Avoid this airline cheap fare not worth it.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Wallace","United States","2014-05-13","Round-trip Latrobe to Myrtle Beach to visit family. Flight was delayed 3 hours in LTB to fix something on the plane - understandable. But what is really horrible about this airline is that the service is atrocious. I have not encountered a single nice or understanding employee of Spirit. They are unaccommodating and just plain rude. They advertise their flights as cheap but they simply are not by the time you pay all the fees at the end. Also the $9 Fair Club is an absolute joke - none of the fairs are below $40 and you simply cannot get a flight for under $100 after bags and seats.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michael Wigington","United States","2014-05-13","My college kids went to Cancun. Their return flight was Cancun to Ft. Lauderdale to Chicago. Bad weather in Texas caused a long delay before a cancelation of their flight: there's only one flight in and out per day and that was their jet. Spirit representatives told stranded passengers the next flight available was 4 days later! They would only refund tickets not re-route on another airline. Their excuse was a weather related problem which relieved them of any obligation of food vouchers hotels or compensation. It cost the students an extra $400 for buying tickets on United to get back home the next day after an all nighter in the airport.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Tyler","United States","2014-05-13","I flew from Chicago to Vegas and it was fine for the most part. Employees were friendly and the plane arrived on time. There was basically no leg room (I'm 6'0 185 lbs) but it's not like my knees were on the seat in front of me. I joined the $9 club and had everybody I booked tickets for split that cost; our trip there and back was a couple hundred less than any other airline I looked at. The complaints about the lack of free food/drinks and high baggage fees are ridiculous to me. There is a reason the base price is so low so understand what you're buying first because I had zero surprises when I showed up at the airport. I wouldn't want to be on a Spirit plane for any kind of international flight (unless I made the seat upgrade) but for a 2-3 hour trip the savings are worth it. This is especially true if you're traveling light. My only legitimate complaint was they lost my bag from Vegas back to Chicago but they shipped it to my house within a few days. I was the only one on the flight who lost his bags and I know losing bags is not an isolated occurrence for just Spirit. I'd give my experience an 8/10 and I would fly Spirit again for a domestic flight.","","","","","8.0","3.0","4.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Janda","United States","2014-05-12","I paid for a Spirit Airlines ticket but my flight was cancelled the day of. The excuse given was bad weather for the incoming plane. Ironically we checked other airlines none of the others had cancelled incoming flights. Furthermore my flight had few seats sold which I thought was very interesting and concerning. The flight was cancelled and the very few customers who had bought tickets were delayed from the morning to the afternoon. The problem is for people with connecting flights. This airline should not be called a ""no frills"" airline but a ""non caring"" airline. When a consumer buys a ticket there's a trust that the flight will be honored. People who were stranded weren't put up in a hotel. The resounding feeling from those on the flight was that they won't fly Spirit again. Once again there are critical time sensitive reasons for travel. Once an airline breaks the customers' trust it is hard to regain.","","","","","1.0","1.0","1.0","1.0","1.0","","","5.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Evelyn","United States","2014-05-12","I will never take Spirit again my first and last time. Not such a bargain price when you have to additional $90 for carry-on luggage and you check in online. Would have been cheaper and a more flexible flight to fly with another airline. It. cost me almost $200 round trip from LAX to Las Vegas when it should have been $98 as advertised.","","","","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Cecil","United States","2014-05-12","My second time flying Spirit and the last. First of all who doesn't want to save a little and spend it on activities? The problem is that you don't realize until after you have booked that more fees are coming. I knew there would be seat fees if I chose to sit next to my traveling companion and I also knew that I would have to pay for checked bags. What I didn't know until I received a reminder email to do online check in is that now Spirit also charges $10 per person if you do not do an online check in and print your boarding passes. After $160 extra for bags and cheap seats they want you to pay to check in at the airport too. The real topper of all this is that my flight from Dallas with a brief stop in San Diego then on to Cabo was all without any type of drinks because no one bothered to stock the plane so after you ordered and they swiped your card they came back and said ""Oh so sorry we are all out of that"". Also after you pay for those seats you may or may not get them. Its not worth the hassle and all the extra fees-at the end of the day it still costs as much to fly this ""discounted airline"" as it would to fly one of the others that is straight forward with the charges. Stop being sneaky and underhanded Spirit no one appreciates it!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Miller","United States","2014-05-12","May 8th 2014 PDX-LAS. Flight 293. May 11th 2014 LAS-PDX Flight 360. The staff at the terminals are a miserable group of people and you can tell they hate their jobs. Departure was 4 hours late from talking to other people this is not unusual. Return flight was also late. Paid for the trip and bags and seats and when the departure flight was so late I had to rebook on Alaska tried to call Sprit but good luck with that. When I went to return found out they cancelled my return flight because I didn't make the original departure flight even though I paid! finally convinced the very miserable staff at the counter that it wasn't my fault I couldn't make their late flight. Flight attendants were pleasant on the flight but seemed to know that they work for a very low budget airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Bruns","United States","2014-05-10","Never again will I fly Spirit this was our first and certainly our last. Our return flight from Vegas to Dallas on May 7 2014 was originally scheduled to depart at 11.35 am which turned into 8.35. No notification of flight status change until we checked in and were told it was delayed until 6.00 pm which changed to 4.00 then to being cancelled. We were given vouchers for $7 which won't even buy you a sandwich in the airport! Customer service was off the scale of being totally unsatisfactory. We paid extra to have particular seats which on our return flight we did not get. You would have thought the least that could have been done once boarded would have been to offer complimentary beverages but no such thing. The experience was a total fiasco to put it nicely. I am telling everyone I know that flies to avoid Spirit at all costs because it is not worth the few extra dollars you save for all the inconvenience and headache that comes with it. None of the other flights that came in during my 12 hour stay was on time so obviously they didn't leave on time either.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Burnier","United States","2014-05-10","They cancelled my husband's flight 8 hours before he was to go. Only notified him through email did not offer any flight alternatives. It cost us an extra $168 to get a rush ticket with another carrier. They would not cover the difference of cost to get the flight. Poor customer service - I waited on hold for over 30 minutes - spoke with an unfriendly customer service agent. Very dissatisfied - will only use Spirit again as a last resort.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Esta Miller","United States","2014-05-10","We flew from Ft. Lauderdale to LA. Spirit changed our flight out because of the flight not being fully booked. They gave us about a weeks warning so that was not too bad as we could plan accordingly. However on the way back from LA to Ft. Lauderdale we flew from LA to Chicago changed planes and the next leg went to Ft. Lauderdale. While in the air from LA to Chicago they canceled our second leg of the flight and the next flight out was 6 hours after we landed. Had they told us ahead we could have planned accordingly. But to change it during flight is inexcusable. The man at the gate was uncaring and rude. We asked if they would put us on another flight landing in a nearby town. We were told that there was no room. 10 minutes later 6 people came up to the gate late (they missed the flight we tried to get on). In other words the guy lied there was at least 6 empty seats on the plane and they could have put us on there as stand by. They also charge for sodas snacks and beverages. If you wish to pick your seat you pay for that also.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Stevenson","United States","2014-05-08","Plane was late to arrive to begin. Our flight was at 1.47pm plane arrived at 2.10. Flight attendants couldn't be found. All passengers boarded the (very dirty) plane and the pilot announced (after 30 min) that they were experiencing mechanical issues. 15 minutes later a mechanic showed up. 30 minutes later they de-boarded us. We waited around in the airport with no answers. They kept telling us that they were ""holding"" the connecting flight. 1.5 hrs later the problem was ""fixed"". All passengers boarded again. As soon as everyone was on the plane the pilot announced that the mechanical issues hadn't been resolved. We were in Fort Myers in 80 degree weather and sitting in a plane with no AC. Eventually all told to de-board. We waited in the airport again for another 1.5 hrs with still no answers other than they were still holding the connecting flight. Finally told that folks that had connecting flights needed to go back down to the Spirit ticket booth it was going to be first come first serve. Once all 60 passengers were back down at the ticket booth we again waited for at least 2 hours in line waiting for answers. They put us up in hotel rooms but never told the hotel and never notified the hotel shuttles that there were 60 people who needed transportation. We finally left the airport at 8.15pm! They gave us a food voucher $7 per person and $50 credit to fly their airline again. They are short staffed the planes are dirty and the seats don't recline. Your knees were hitting the seat in front of you. You don't get any beverages or snacks on the flight. Bottom line is it was a horrible experience. It was a cheap flight that cost our family lots of money and stress. I don't recommend giving Spirit Airlines your business.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Tyrone","United States","2014-05-07","May 6 2014. Purchased two tickets BWI to LAS depart 7.40 p from Balt. $416 plus $138 in seat selection charges. Plane delayed until 10.30p due to bird strike out of Pittsburgh. Updated to learn plane was hit by lightning twice. New departure 12.30 a. Plane coming in to Myrtle Beach that plane didn't leave a Myrtle Beach for BWI until 10.45 p. Arrived around 12.45 a. Plane was grounded. A plane which had been sitting at our gate since 10.30p was activated for our flight but it had to be prepped and fuelled. This added a half hour. We boarded around 1.15 the water system was out on this plane toilets were available but no one got to use them. We circled the tarmac and waited 30 min. for clearance to take off. Departure denied and the flight crew had timed out so we taxied back to the gate. Spirit offered us a rebook or refund. My issue is the ground logistic were to blame no departure approval they knew they were switching equipment why not gas up the plane two hours prior. The reason the flight was cancelled was not due to bird strike or lightning simple human error and gross incompetence. My wife and I arrived at BWI at 5.00 p spent $100 on airport dinner $12 to park almost 10 hours later to circle in a plane on the ground to drive home at 2.30 a. We have flown Spirit before got to where we needed to go but it really should not be this kind of gamble customers should not be treated like freight.","","","First Class","","2.0","2.0","1.0","1.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Gentile","United States","2014-05-07","This was the worst flying experience I have had. I felt like I was sitting on top of the person next to me - and I am a relatively small person! I had no leg room whatsoever and my seat did not recline. How do you expect to sleep on a 5 hour red eye without even a slightly reclining seat! I even have a reclining seat when I take a $25 bus from NYC to Washington DC! They call yourself the ""most affordable airline"" yet you charge for everything. $30 for a checked bag!? $18 for a seat. I will never fly them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Kovacs Ron","United States","2014-05-06","If you want feel miserable about yourself fly in this company. They are not cheap. They are always late. If they often cancel a flight then you will be alone buying another ticket from a real company with last minute price. There is no such thing as customer service or respect for the customer.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Ottey","United States","2014-05-05","I hadn't flown in years and was excited to fly again. Found the best rates with Spirit and was ready to go. Everything went downhill from there. Once you arrive you get hit with all theses extra fees for everything from baggage to snacks and soda on the plane. Then the seats are so cramped this is the first plane I've been on where my knees touch the seat in front of me. In the end it would have been cheaper and more comfortable to fly with another airline. Never again will I fly with Spirit.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Meinen","United States","2014-05-05","I flew Spirit Airlines for the first time in March 2014 from Minneapolis to Ft. Myers FL. We departed early and arrived early. The flight attendants were friendly. I only took a backpack so I had no additional fees. After three days I decided to stay longer so I went on-line and changed my return flight to a week later. The cost was a flat $130 change fee - way cheaper than the major airlines and also no charge for any difference in airfare. Once again we arrived 15 minutes early in MSP. I would definitely fly Spirit again.","","","","","10.0","4.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Savage","United States","2014-05-05","It is a shame that when you fly on this airline you must figure in the hours of delays and lies that the airline will give you. I was to fly from Myrtle Beach to Washington DC (Baltimore) at 5.22pm. They came across the intercom that the flight will be delayed until 8.30pm due to a bird strike against the plane. Then right before we get to board they delay it again until 10.01 due to 2 strikes of lightning against the plane. I have been watching the board and when Detroit hit their boarding time it went to 1.00am. Now the next flight out of Myrtle Beach is not until 5pm tomorrow night that is if we don't take off at 1.00am. This is not what I want from an airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","H Gossett","United States","2014-05-05","Flying into Las Vegas there was no alcohol to be had. We were told that the passengers coming from Vegas drank it all. The seats are super tight the plane dingy and the staff were extremely rude! Also after booking flight and hotel plans needed to be changed. Even though I tried to change hotel dates to leave earlier several weeks prior to our trip there was no refund. We had to pay an astronomical amount to change our flight to come home early even though we requested the flight change weeks prior to our trip. Extra costs for boarding passes carry on's and checked luggage made this trip much more expensive than if we would have booked through another carrier. Flying home from Vegas never happened. Best case scenario flight home delayed for 6 hours. They would not comp anything and couldn't give an exact time to fly out. We were told that they would accommodate us in some unknown fashion if it the flight was delayed more than 24 hours. Needless to say we paid for another flight to get home. We will never fly Spirit Airlines again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Rager","United States","2014-05-05","I have never been on a worse airline. They hook you on the rate but you end up paying for all the hidden charges. I booked this airline for the direct flight but of course that did not matter when the flight was delayed 2 hours. The plane was dirty garbage all over the floor the seats did not recline they were small with no space you had to pay for your beverages! I have a family of 4 and when I tried to reserve our 4 seats together because I have small children I had to pay $10 per seat and then for my suitcases.","","","","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michael Hixson","United States","2014-05-05","I planned a trip with my family 4/12 through 4/28 to go to Guatemala to visit family. I pick Spirit Airlines because they seemed to give the best deal with later became very eye opening due to all the little charges for checking in bags and charging for everything under the sun! Because my bags were not checked in online I had to pay a carry on had to be paid for food on the plane was costly for what they had. Had I known all the money I would be charged I would have booked with a better airline. Spirit has the most unfriendly customer service people I have ever seen and were very rude to those that had questions. Spirit airlines nickeled and dimed us that it made our trip a little more stressful! I would recommend that you find another airline to fly on whenever possible. The next time I will book a flight that cost more just to avoid Spirit airlines! The seating is cramped and very uncomfortable! Inflight entertainment - what inflight entertainment. Spirit is a joke.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"starflyer","/airline-reviews/starflyer","StarFlyer customer review","Koji Watanabe","Japan","2015-07-20","Cabin was clean. Personal screen was big enough and a lot of entertainment programs were available. Seat was very comfortable. My personal area was spacious. Tully's Coffee was offered with tasty chocolate. Flight attendants provided quick and responsive service. Everything was excellent!","A320","Solo Leisure","Economy","HND to KKJ","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"starflyer","/airline-reviews/starflyer","StarFlyer customer review","Olivier Ragu","","2008-07-25","Tokyo-Osaka-Tokyo. Starflyer has the best cost/performance ratio of the market: very comfortable leather seat in A320. Easy to get emergency exit at check in when requested but still at least 34 inch legroom. Drink service PTV footrest for 1 hour flight and professional attendants. At a unbeatable rate when booking a bit in advance (even less than the Shinkansen). The only drawbacks are the lack of frequency for Osaka comparing to JL or NH still OK with 6 flights per day.","","","","","5.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gail Carter","United States","2014-05-05","I feel that Spirit Airlines is in the business to nickle and dime a customer. These are the following reasons: Airline ticket may be reasonable but baggage cost $300 for 3 bags and 1 bag was a take on. Told to go online to save money for luggage prices however you had to pay additional money and/or join and pay for a membership this was not initially told to me beforehand. It was an additional $10 if you had not already printed your boarding pass plus if you wanted an assigned seat that was also an additional $15. The plane seats were horrible you could not recline in them how would your back feel flying from Baltimore to Vegas round-trip it was like standing up the entire time! Finally the bundle menu the prices were terrible and utilizing a credit card for a soda and cookies for $10 is ridiculous. Furthermore if your luggage was over 50lbs you are looking at an additional $80. Never again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F Kittlaus","United States","2014-05-05","On the 4 flights I took with Spirit between April 24th and May 1st to Costa Rica from LAX and back the flight from Ft. Lauderdale to Costa Rica was delayed several hrs and both returning trips were delayed. One of which was my return trip from Costa Rica to LAX in which the layover flight at Ft. Lauderdale was pushed back until 11pm which meant our flight would land at LAX to 2am. When I asked the customer service rep at Ft. Lauderdale if the airline could arrange for a shuttle or taxi to get me home because of the third delay of the 4 flights she said she could do nothing but arrange for better seats for us. That meant very little to me considering Spirit has some of the worst seats I've sat in. Once on the plane I figured Spirit would at least offer their passengers a complimentary bottle of water for another delay. But no they still wanted to charge us their insanely high prices for their beverages and food. All in all Spirit offered the worst flight experience I've ever had.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Johnson","United States","2014-05-05","I was denied my seat by the ticket agents. I arrived as instructed over an hour before the flight (ATL-LAS). When I went to check in at the kiosk a ticket agent explicitly told me to stop and stand in a different line. Once the agents finished texting and chatting with each other they finally got to me - only to declare that I'd missed check-in. When I protested that I'd been standing in line the whole time waiting for them they said I should have checked in via a kiosk. I replied that I had been checking in until they told me to stop and get in another line. Then they offered to rebook me on a flight leaving 2 days later. The whole time I was at the ticket counter the other agents were busy taking complaints from other customers.","","","","","","0.0","1.0","0.0","0.0","","","1.0","0"
"starflyer","/airline-reviews/starflyer","StarFlyer customer review","F Endo","","2008-04-29","KIX-HND : a stylish airline. Cabin staff service efficient. Cabin which is coordinated in white and black elegant and personal monitor is easy to use. Seats are made of black leather and seat pitch is enough.","","","","","5.0","","","","","","","","0"
"starflyer","/airline-reviews/starflyer","StarFlyer customer review","Matthew Lubeck","","2007-02-26","This airline has impressive cabin staff and a very efficient ground staff - never need check in more than 20 minutes before my flight even in Tokyo.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Wu","United States","2014-05-04","I just traveled from Denver to Fort Lauderdale this morning. My experience was great! Before I departed I saw lots of unsatisfied reviews everywhere primarily complained about the size of seats and services I was very nervous and anxious. But it turned out Spirit Airlines was run as a normal low cost carrier which you got what you paid for. I traveled with a backpack which is able to put under the seat. I also had personal item. My final destination is to Lima and I only paid less than $500 for round trip. It was really a great deal. I am about 5'3"" so I don't feel the seat is as small as claimed. I would highly recommend this airlines to anyone I know. You will save a lot!","","","","","10.0","5.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Theodore Sadowski","United States","2014-05-04","I have been flying Spirit to Myrtle Beach since 2005 and have been happy yes there are delays sometimes however I like sitting on the ground instead of going in circles in the air. I agree on the weight of luggage why only 40 lbs and not 50. as far as the staff and service no problem. Going to MYR in 3 weeks I'll see if there are any changes to the bad.","","","","","9.0","3.0","5.0","4.0","1.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Chris Wigle","Canada","2014-05-03","Our first time flying with Spirit was March 2014. We boarded plane on time but sat waiting for over 1 hour with no explanation from the pilot or flight attendants. One passenger finally fed up made a comment to one of the flight attendants stating that someone should make some kind of announcement as to what was going on. Shortly thereafter the pilot made an announcement that the problem was an oxygen tank in the cockpit. Flight attendants were very rude and chatted amongst themselves most of the time. Our second and last time was the end of April. It should be noted both flights were booked at the same time otherwise we would have gone with another airliner. Flight was to leave at 7.20am but arrived late. Announcement was made that there will be a further delay because apparently the plane had hit a bird and it was to undergo an engine check. Pilots and flight attendants left the plane and 2 hours later it was fixed pilots boarded however no flight attendants were to be found another 1/2 hour passed before the attendants arrived. We finally boarded and made it home. On both flights the attendants could have been more respectful and just polite. Food purchases available could broadened. Flight #'s and info can be given if requested. We fly twice yearly at the least and would rather pay more to have polite attendants who keep their passengers inform if delayed have bigger seats and more choices for beverage and especially food.","","","","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Colonna","United States","2014-05-01","My wife had a one hour flight from Ft. Lauderdale to Tampa at 9.45pm. It was then delayed until midnight. There was no problem with the plane they just didn't have anyone to fly it! About a half hour before they were supposed to board the flight gets delayed again! This time they will not be leaving until 1am. This airline should be ashamed of itself. No compensation was offered just a half hearted apology. We will never fly Spirit again. I will pay extra to stay away.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Michele Donnelly","United States","2014-04-30","This is an airline I will go out of my way to avoid. Small seats rude flight attendants delays and cancellations - it is the worst! They advertise super low fares but then charge you 3.00 for a glass of water and 25.00 for a carry on. They push a credit card application on you - promising mileage bonus coupons for completing it and turning it back in before you leave the plane. Then when you try to have the coupons applied to your account - they do not honor them. Complaints get you nowhere. It is not cheaper and I will pay extra to avoid this airline in the future.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cindy Race","United States","2014-04-30","Las Vegas from Minneapolis flight 763 April 12 2014. Return to Minneapolis from Las Vegas flight 612 April 19. We were worried after reading reviews however our first trip with Spirit was professional from the moment we traveled to Las Vegas and back.","","","","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Tufaro","United States","2014-04-30","My husband and I flew from FT. Lauderdale to San Juan this past weekend. The flight left on time and was fine! True this flight is only 2.5 hrs long if you are on longer flights the seats are tight. We have used our credit card for free spirit flights we've gone to L.A. twice to N.Y and now to P.R. Bring snacks reading material a deck of cards anything because there is no entertainment but for the cheap fares we'll make the sacrifice.","","","","","9.0","3.0","5.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Forbes Tyrone","Bahamas","2014-04-29","Santo Domingo to Fort Lauderdale. The worst nickle and dime airline I have been on. It started at the counter in Santo Domingo. I had purchased a $45 carry-on baggage online. When I got to the airport I bought some rum. As I was connecting to Fort Lauderdale to Bahamas I would not be allowed to carry the liquor through. So I placed it in my carry-on and decided to check it in. I told the Customer service rep that I did purchase a carry-on for $45 but needed the bag checked in. The seats are right on top of you. There is no space to stretch your legs. If I don't pay for an exit row it is an uncomfortable experience. Then you have to pay for everything water cookies chips anything. The only hot meal they can offer you is a Cup O noodle soup. After I arrived the international area was crazy. We must have arrived with 4 or 5 other airlines. I had to wait over 2 hours to clear immigration. When I entered the Customs area I knew I would miss my flight. I asked the Gate agent if she could assist me because I only had an hour and a half before my flight. The staff member walked off. I am sorry but that is not how you retain customers and I can assure you unless Spirit is the only airline flying somewhere I need to go I will never patronize this airline again.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Charles Teer","United States","2014-04-29","I have flown Spirit several times in the past for the low fares and tolerate the bad service for the lower fares. I will never use Spirit again after what happened today. My wife's booked 2 tickets on the 4.25pm flight from D/FW to O'Hare. I was driving them to the airport at 2.30pm when she received an email from Spirit that the flight was delayed until 6pm. She checked the website and called customer service and confirmed the new flight time. We came home and then left at 4.20 to return to the airport. My wife checked the flight info and it was now moved back to the original time of 4.25pm. Once at the gate the agents explained that the delay was cancelled and that the flight was on time and it was our fault for not being at the airport at the original scheduled time. They recommended to catch the next flight at 6am the next day. Spirit reminded us the tickets were non-refundable and would give us vouchers for another flight to be used within 90 days. They finally agreed to refund the ticket prices when they verified they had sent an email about they new flight time however no deal on the $80.00 unused baggage fees we paid.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hilado Winston","United States","2014-04-29","Terminal was overcrowded plane was full no movies no snacks not even water rough 5.5 hr flight. Seat belt sign on the whole time discouraging bathroom breaks especially for older people.","","","","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lelia Frakes","United States","2014-04-28","Spirit isn't cheap as they advertise the cost of the ticket then the charge for a bag (even a carry-on is charged) $3.00 for water even more for snacks by the time you pay for everything it is around the same price as other airlines. The seats in Spirit are small I am a short average woman and I didn't even fit into their seats at least with other airlines I always have enough room. The airline staff were horrible they were always chit chatting with each other or someone they knew on the plane. I will never fly or recommend Spirit airlines.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Elaine Thomson","United States","2014-04-28","This was my 1st flight with Spirit airlines from Oakland CA to Las Vegas NV. The flight attendant's were very nice even told me that I didn't have to check my bag in and just to add my purse to my bag which saved me money the flight was great and the flight captain relaxed us with his jokes. I have flown all over the US and Europe and with the ease I had at checking in the courteous staff and having any question answered promptly I will definitely book again with Spirit.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Beneschan","United States","2014-04-28","Our flight from Cancun to Ft. Lauderdale on Sunday 4/27/14 was delayed more than 2 hours due to an issue with one of their aircraft. This caused many people to miss their connecting flights which is understandable. But the next available flights on Spirit to various destinations (Boston Denver Detroit Orlando New York etc.) ranged from 24 to more than 72 hours later. Families with small children coming home from spring break were told that they would have to wait until Thursday to fly to Boston. Further Spirit management did nothing to provide hotel accommodations for anyone stuck in Ft. Lauderdale nor did they attempt to contract with other carriers to get any of these people home. The only message they gave us is that this is company policy. When some people became outwardly angry due to the time and financial hardships caused by this airline Broward county sheriff's deputies were called in to keep order. Interestingly one deputy told us they see this on an almost daily basis regarding Spirit because of so many people's frustration with this airline. Spirit has clearly put their bottom line far above customer service and care. We will never fly this airline again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Ambroz","United States","2014-04-27","I went from MSP to PHX round trip. Their flight attendants are good the baggage is a fine price make sure to pay online. My grandfather and I packed one checked bag and it worked out cheaper than a carry on. The problem is the aircraft. I really wanted Spirit to work but it didn't. Flight to PHX was delayed 2 hours and we missed spring training game for that day. We even boarded the aircraft taxied to the runway to find out the right engine was out. On the way back we were delayed half an hour for other mechanical issues. Everything is great besides the one component that really matters. I would give Spirit a second chance.","","","","","4.0","4.0","5.0","1.0","1.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Martin","United States","2014-04-27","Before flying with Spirit my family and I felt a little anxious. We didn't know anything about this airline so we took a chance and the experience was nice. Excellent staff at the airports. Spirit is a Low Cost Airline do not expect great service onboard. The itinerary was on time including layover at Fort Lauderdale. If someone is looking for save some money although you must pay for luggage snacks seat location etc this airline is a good choice. But if people want special service on board first class free luggage or seat location this is not your best bet. The most important must be the air safety excellent maintenance and well trained crews and if this airline does it I have no complaints. After all everybody wants to arrive on time to your destination.","","","","","10.0","3.0","5.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","James Crump","United States","2014-04-27","We have flown on all the major airlines we decided to try Spirit it was cheaper and I know why. It is like traveling in a sardine can no leg room seats didn't recline. I kept getting a knee in my back because the seats had no padding. After this trip if I have to fly I will never fly Spirit airlines again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Anthony Russell","United States","2014-04-27","Absolutely the worst airline operating today. On my flight to DFW from Las Vegas I guess the flight attendants were having a bad day because none of them smiled and they were rude. Granted everyone has a bad day every now and then but this flight crew were rude and snobby. Prior to boarding the plane the desk attendant called for boarding zone 1 but 5 seconds later made an announcement for all boarding which created a cluster because now everyone was in line. Returning to Vegas was just as bad although the plane we were on experienced delays due to repairs. I think I'll just stick with Southwest Airlines for my economy flights.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Harris","United States","2014-04-25","I flew Spirit a couple of years ago to Miami FL. During that time I was not charged a fee to carry on a small roller bag going or coming back. This year I had the exact same bag and did not purchase the carry on fee because it was free before. Now I fly out of DFW and when I get to the terminal and wasn't allowed to board because I did not pay for my bag in advance. They allow one carry-on bag free of charge but was told that my bag was too big and I also had my purse in my carry-on bag. Now they want to charge me $100! How did a carry-on bag go from $35 online to $100 at the gate on the exact same day? I told them that I had used the same bag before and wasn't charge so I asked if it was a new policy and was told that this policy had been in place for the past 3 years. Needless to say I ended up having to pay $100 for a small roller-bag and the lady in front of me was just as furious! Yes the flights are cheap but they will get you in some small way to make up for the cheap flights!","","","","","4.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Kennedy","United States","2014-04-24","I must say after reading some of the past reviews prior to our flight we were a little nervous. But once we had our first experience last week we will fly with Spirit again. The airline gets us to point A to point B safely and a budget that will work for our family. If you want all the bells and whistles go with a different airline. But if you think about it it clearly states how much baggage fees will cost you during online reservation vs counter check in. People were surprised by the Luggage weight requirements Printing out boarding passes Leg room Seat not reclining really? Do we complain just to complain! We always want something for nothing!","","","","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Porter","United States","2014-04-24","I booked a flight from Santiago Dominican Republic to Chicago Illinois. This was booked with reservation because I traveled through Spirit a couple of years ago and had a horrible experience. At that time I vowed to not travel with this airline and when asked about the airline I spoke of how horrible it was. I booked Spirit this time only because it was the most economical not the best flight accommodations because I had 2 layovers Santiago to Ft. Lauderdale Ft. Lauderdale to Orlando and Orlando to Chicago which Orlando's layover was approximately 10 hours but for the price why not. I went online to pay for baggage which Spirit happens to be one of few airlines that charge for first bag when flying internationally. I was confused that when I pay for baggage from Santiago to Chicago I had to pay double. I spoke with representative she stated once your bags are paid for the charge is from Santiago to Chicago. When I arrived at the airport in Santiago I spoke with Customer Service Representative for clarity about the bags and bag charge. She stated my bags were paid only through my second layover which was Orlando but from Orlando to Chicago the were not paid for. I explained to the Representative that I spoke with someone over the phone stating it was paid through Chicago. She spoke with her Supervisor the Supervisor made the adjustment and I was on my way. Lines at Security once I arrived at Ft. Lauderdale and Orlando were long but moved very fast. Staff were friendly and helpful. My bags made it to my final destination Chicago without incident. Spirit has redeemed itself I will fly again and recommend to everyone.","","","","","10.0","3.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Vail","United States","2014-04-24","My husband and I recently flew Spirit for the first time on a flight from Boston to Ft Myers FL. We had read all of the bad reviews but decided to take our chances and try it because the price (even with all the add ons) was cheaper than other airlines and it was a non-stop flight. If you do your homework and educate yourself on all of their add on costs there shouldn't be any surprises. The only thing I hadn't read about was their weight limit. It's 40 lbs. per checked bag or 80 lbs. total for 2 bags for Spirit and 50 lbs. per bag for other airlines. We each checked a suitcase and a set of golf clubs and the combined weight of the 2 bags for each of us was a little over 80 lbs. but they allowed a little wiggle room and didn't charge us extra which we appreciated. The flights were on time and the planes were clean. We opted to pay $25 each way for exit row seats so we had plenty of legroom but I did notice that the regular seats were quite close with little legroom. My only complaint was that the seats didn't have much padding and didn't recline. I would have no reason based on my first experience not to fly with this airline again. My advice to those contemplating flying Spirit would be to read and understand all of their policies then there won't be any surprises.","","","","","9.0","1.0","5.0","1.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Long","United States","2014-04-22","Flew round trip from Detroit to Ft. Myers Fl April 12 and April 19th. What happened to Spirit? Last time I flew with this airline was 9 years ago and I did not have 1 complaint but this time? Filthy is the first word that comes to mind. Food on the floors dirty greasy seats and when I told the attendant that the tray table was filthy she handed me a napkin. Before I left I looked in the seat pouch to see if there were any comment cards and found a used vomit bag. Used. Besides the crud the luggage prices are ridiculously high. They charge $45 for a carry-on bag when you use the 24 hour check-in services online ($55 if you check-in at the airport). These are only one-way so for a round-trip flight double those amounts. To choose your seat Spirit will charge you $18 one-way. Double that amount if you want it for a round-trip vacation. So if you would like to sit next to your friend spouse children parents etc. then it will cost you nearly $40 extra. I would never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Scarpa","United States","2014-04-22","My daughter that is pregnant had an emergency surgery and I had to get from Tampa to Dallas ASAP on a minutes notice. All other airlines charged between $700-$900 for a same day flight. I found Spirit and purchased a ticket for less than $400. I read upfront about the extra cost with baggage and food and planned accordingly. I took my one small backpack and bought my snacks and water and got onboard. The airport staff and the flight attendants onboard the aircraft were extremely courteous and kind. Yes the seats are closer and not quite the same aisle space but for getting me where I needed to go - fast and at a decent price. I had no flight delays and arrived on time.","","","","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Lalonde","United States","2014-04-22","I flew from Chicago to South Carolina and back. Yes the flight was cheap and even paying for our bag still cheaper than anything else we could get. It is extremely annoying to constantly be asked for money while traveling. For your bags if you want a specific seat for water etc. don't expect to get anything without paying for it! Be prepared to wait in a long line if checking a bag as everyone checks a bag. The staff in South Carolina were very nice regarding weight I think they realized their weight restriction is less than other airlines as they gave us a little wiggle room (most airlines are 50lbs they are 40lbs). If you fly Spirit pay for bag before checking in online it's the cheapest. If your flying with someone else book tickets together because your seats will probably end up together and bring snacks.","","","","","3.0","2.0","2.0","1.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Hulet","United States","2014-04-21","Flying Detroit to Dallas and the flight was delayed 4 hours because the tail of the plane was broken. Apparently there are no back up planes. Called Spirit customer service twice and received attitude. They would not book us on another airline and only offered a 60 day voucher but they would not tell us the amount or cap for this voucher. They also would not cover the taxes and fees associated with the voucher or any of the other nickel and dime fees that come standard with flying Spirit. They offer the cheapest tickets because no one wants to fly their terrible airline and because they scrap their quality from the bottom of the barrel across the board.","","","","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hommer Rebecca","United States","2014-04-21","I am not a person who flies often. However my experience with Spirit Airlines was the least enjoyable of any trip to date. The airports were dingy and dirty the air planes were small and the seats were uncomfortable. These areas of discomfort would have been on the verge of acceptable if the cost of our flights really were less expensive than the other air lines. In the end the cost of the bags (with a weight of 40 pounds max) the cost of a carry on and the fact that we had to pay to select our seat increased the cost of the flight to be equal of other carriers. The level of delays not just for our flight but for every flight that day (and not related to weather) was unbelievable. The saving quality of Spirit was the staff. Everyone was pleasant and helpful even in the midst of cranky customers.","","","","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Puneet Vaid","Australia","2014-04-21","Bogota to Las Vegas via Fort Lauderdale. Terrible experience very dirty flight and extremely disorganized passenger service and operations. This airline having know the fact that it takes time to go through border control and homeland security gave us less than 1 hour at Fort Lauderdale airport to go through the security and immigration check during peak hours with over 300 odd passengers in a queue. This was at 18.45 hrs I was supposed to be on my next flight unfortunately with Spirit at 20.00 so we had roughly 35 mins. As a result I missed my flight. In spite of the fact that the airlines knew that so many passengers were stuck in the queue with immigration they didn't bother to delay the flight by few minutes and left us in limbo. I went to the service staff and they said they could not ud to Las Vegas that night but the day after. They wouldn't provide a hotel but said they could get me to LAX airport that night and I could make my way to Las Vegas by taxi (at my own cost ). This flight was delayed by nearly 3 hours and I reached LAX at 2.30 in the on 15th leaving me no way whatsoever to reach Las Vegas by 4 am to board my next flight. I had to buy another ticket for my international flight for roughly $900.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Richardson","United States","2014-04-21","Sure get a cheap flight but you'll get to spend hours and hours at the airport waiting to get on your flight. I am in the middle of 3 hour delay that has been upgraded to a 6 hour delay. I could have spent this time on something productive instead of sitting in an airport. My mother's last trip involving Spirit included a 2 hour delay and on my last flight with spirit it was a 3 hour delay. Change your name to Delay Airlines.","","","","","1.0","2.0","4.0","3.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Amy Moorman","United States","2014-04-19","I recently flew round-trip from Detroit MI to Las Vegas NV April 4th and April 7th 2014. The airplanes that Spirit used for both of these flights were absolutely filthy (grease prints from foreheads on the backs of the seats and dirt on the floors). But this was the least of my complaints really. Spirit charges $45 for a carry-on bag when you use the 24 hour check-in services online ($55 if you check-in at the airport). If you would like to check your bag when you use the 24 hour check-in services online then it is $40 ($50 if you check-in at the airport). Oh and these are only one-way so for a round-trip flight double those amounts. I ended up paying $90 just to bring my carry-on bag on the plane with me. To choose your seat Spirit will charge you $18 one-way. Double that amount if you want it for a round-trip vacation. So if you would like to sit next to your friend significant other children parents etc. then it will cost you nearly $40 extra. Those complimentary beverages? On Spirit they are not complimentary. $3 per beverage and obviously no free refills. So while Spirit may advertise with those low prices flights they will then screw you over by charging you a ridiculous amount for luggage (both carry-on and checked) your seat and beverages that would otherwise be complimentary if you had chosen another airline. Do not fly with them!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sudan-airways","/airline-reviews/sudan-airways","Sudan Airways customer review","F Durrant","","2008-06-09","Business class on their A300 from Doha and really glad to get off this flight. Aircraft very scruffy inside and needed some real attention and cleaning. Seats were broken in many areas and toilets were unusabe - FAs did not seem bothered by any of this. Service was all over in a short time and FAs then disappeared to galley. Not an airline I would wish on my worst enemy and despite all they say in their magazine about change this airline seems to be a lot worse than when I last flew them (that was in 1991 though!). Avoid at all costs.","","","","","1.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Guthrie","United States","2014-04-19","This is the worst airline I have booked through. There is a fee to pick your own seats nothing is transferable if something beyond your control comes up. This is just not a consumer friendly airline it's just plain greedy. It's not comfortable in the seats and they make you pay for every single thing. I will NEVER book through this airline again they are the most greedy airline imaginable. Anything they can possibly make you pay for you better believe they will. The service is horrible. Nothing was good about this experience.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","N Silva","United States","2014-04-16","Boston (BOS) - Fort Lauderdale (FLL) return. Just do your research understand what you're getting and how businesses operate. In my mind this is the equivalent of taking the cheap Chinatown bus from Boston to NYC. No one takes said bus for comfort or luxury or great customer service or poor in-flight food they take it because it's cheap and it'll get you there one way or another. Spirit's whole business model is based on what they consider ""extras."" Carry-on that's bigger than a medium-sized knap-sack is extra. Being picky about your seat assignment is extra. In-flight snacks big seats using staff at the ticket counter all these are considered ""extras."" So when it comes down to it it's all a big game. They set the rules and you make the moves and manoeuvres to get through the maze with as few dings to your wallet as possible. With the ""Spirit game"" you don't pick your seats you bring your own food you pack as light as possible you measure and/or weigh your baggage beforehand to avoid penalties for getting it wrong you do your best to squeeze into small seats you listen to headphones when they do their credit card shpeel on the loud speaker if you can you go to the airport to buy your tickets (buying online carries a convenience charge) you find out ahead of time when the ticket counter is open at the airports you'll be flying through (if you need them) you avoid using the ticket agents in any way possible. Those are the rules of the game. It's up to you which rules you want to abide by and of course it's up to you whether you want to play the game at all.","","","","","5.0","1.0","3.0","1.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Huettel Lisa","United States","2014-04-16","My sister and I flew to South Carolina and before we flew my husband called Spirit to see what the procedure was for checking baggage. He was told that although the internet says to pay $25 online or $50 at check-in or $100 at the gate we didn't have to. We flew out of Chicago O'Hare Airport with no problem. When departing South Carolina we were told as we were boarding that we had to pay $100 to carry a back pack and 1 piece of luggage with us on the plane. We and 3 other people had to pay $100 for nothing. It wasn't a problem going there suddenly it's a problem? I will never fly with this airline again.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Baca","United States","2014-04-15","Denver International Airport to Las Vegas Nevada airport. Flight number 719 on March 19th 2014 and back to Denver March 22nd on flight 562. Terrible experience both to my destination and back. I fly a lot and was very disappointed. The fees for the bags are crazy. I was able to get on the plane to my destination without a fee. Then on the way home they charged me for the exact same bag that had the exact same things in it.","","","","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S LaVita","United States","2014-04-15","My sister and I flew from New Orleans to Dallas on April 4-8 2014 and were pleased with their service! We read all the rules carefully and packed accordingly. No problem with our 1 checked bag a piece. We printed our boarding passes and prepaid our luggage both ways. The ticket agent in New Orleans even offered for us to choose our seats (free of charge) because the flight was not full. Pleasant flight attendants and they did not overly push their credit card. The return flight from Dallas was just as good and the cabin crew even better.","","","","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sheila Anderson","United States","2014-04-15","Looks like cheaper airfare but is not! Don't be fooled. Tons of add on expenses include: Baggage seats fare club membership government's cut security fee passenger facility fee segment fee and federal excise tax. I accidentally paid for 4 bags to check online and only needed to check 2.","","","","","6.0","3.0","3.0","3.0","3.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Surratt","United States","2014-04-14","I recently flew Spirit airlines for the first time. After reading all the reviews posted I was nervous and somewhat sceptical about this airline. However both to and from Orlando I couldn't have asked for anything better! From the time I checked at Houston the staff was fantastic to the flight staff to the members in Orlando I was very happy with the service that I received. I would definitely recommend Spirit to others and will be using this airline again!","","","","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D VerMerris","United States","2014-04-14","My wife and I recently flew round trip from Chicago to Orlando. I was somewhat leery of flying Spirit after reading the many reviews. However my anxieties were alleviated after this trip. Why? Simple I did my homework. I read reread and researched Spirit's baggage policies and followed them to the letter. We experienced no problems at all from check-in to deplaning on both legs of our trip. If you plan on taking advantage of Spirit's low rates great. Enjoy the extra cash in your pocket. However if you can't fit their guidelines for baggage weight and size limits then plan on paying additional. By the way my wife and I did have to pay additional money for three checked baggage but the final cost was still over $500 cheaper than the other airlines that I was considering before booking my flights on Spirit.","","","","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Campbell","United States","2014-04-13","The other day was the first time my wife and I have flown Spirit and it will be the last. Their bait and switch marketing is offensive. Save $100 on the ticket only to see it go right back to the company via seat charges (assuming spouses want to sit together) a baggage fee of $30/bag and a weight of 40 lbs (not the standard 50 lbs for most carriers) a personal items list that for many likely results in a ""carry-on"" bag fee the constant notice that you better get all of our a la carte pricing right or we will soak you $100/bag at the gate or charge you for not handling all ticketing and check-in online. There were charges for everything on the drink cart except tap water - which wasn't offered. I was waiting for them to announce a bathroom use fee. At the end of it all we arrived early only to sit on the runway for 50 minutes more making us overall 30 minutes late. The baggage claim carrousel was changed with no announcement. The airlines touts that it is all about saving people money and statements that is completely up front with their policies is garbage! I've been in business for over 50 years and have flown a lot of miles. We will obviously never fly them again.","","","","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mai Xiong","United States","2014-04-13","It wasn't as bad as everyone said it would be or it was as a matter of fact it feels the same as every other plane. I traveled with 4 children and my spouse and were seated together to and from MN MPLS to LAX CA. We booked our check bag online and kept the luggage under 40lbs so it only cost $21 since I joined the $9 club. We saved over $350 for our entire trip.","","","Economy","","10.0","5.0","5.0","1.0","2.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Courtemanche","Canada","2014-04-13","Don't expect a 5 star experience for a 1 star price! Read everything and prepare your baggage beforehand. We saved lots of money flying with spirit! Our expectations were low due to all the terrible reviews but everything went fine! We didn't buy anything on the plane nor extra baggage. Seat were okay but I would consider larger seats as I am a tall person and leg room was a bit tight. Staff was pleasant at Plattsburg airport a bit less at Fort Lauderdale but still reasonable. No entertainment was offered.","","","","","8.0","3.0","4.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Mathupala","United States","2014-04-13","I first flew Spirit in November 2013 on a return trip to and from Cancun Mexico. Booked on Spirit after coming across the cheap prices on Kayak. I went to the airport ready to do battle but much to my surprise I was quickly processed through there were no surprise extra costs and the flights were in fact uneventful. I again flew last week to and from San Diego and the experience was the same. Yes I wish they had better seats with more leg room and perhaps provide some sustenance during the flight but I guess one has to prepare for lack of such amenities when flying budget. Would I fly with them again? Yes I would. During the four flights I had with Spirit I saw the ground/airport crew work overtime to make sure that we did not miss the connecting flights when there were delays sometimes personally escorting/directing the passengers through the maze of airport hubs and the on-air crews were always pleasant.","","","","","10.0","2.0","5.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Feistel","United States","2014-04-13","Hidden fees all over terrible customer service rude staff in every department! Every bag you have is extra money checked bags carry on bags and they tell you none of this until after you have bought your ticket. It even costs money to print your boarding pass at the airport. Your carry on can weigh 50 lbs which costs you different amounts based on when and where you tell them you have a carry on. Then if you check a bag it costs you another 50 bucks if it weighs over 40lbs! I have flown plenty this is by far the worst experience I have had with an airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tom Chung","United States","2014-04-11","Because their rate was much lower than all other carriers I decided to try Spirit for my recent Chicago to Las Vegas round trip. I found the planes to be reasonably modern and the service to be fine but what really bugged me was that they charged for everything! Seats checked bag carry on luggage (if you do not pay at time of booking it jumps to $100 per piece at the gate) beverages (including water and coffee!) and snacks. I understand that it is a low-fare and no frills airline but really must you need to charge for everything? This cannot be a long term business model. You don't feel that you got the value for your money. I am a frequent business flyer who logs between 40-50 thousand miles per year. I have a few favorites but I am always on the look out for options. Needless to say Spirit has been erased from my list. I don't have much spirit for this airline.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Lewis","United States","2014-04-10","Flight from LaGuardia to MCO (Orlando) with a connecting flight in Detroit - absolutely mortified with the check in service at LaGuardia. My 17 year old son brought his skateboard on the flight as it is permitted with the TSA guidelines. When we got to check in the man at the desk said Spirit has different policies but he would allow it if we pay extra $50 to bring the skateboard on the plane. He said he would call the gate to let them know. When we got to the gate the people almost didn't allow us - the guy at check in didn't call. When we got into the plane my son had his board and the people on board said oh yeah that's fine! When we got to Detroit we looked at the receipt to explain to the next flight attendants and we were shocked when we saw $110 on the receipt. The man at check in deliberately lied to us. Spirit flight was fine no TVs but that's fine. Absolutely outraged by the check in service at LaGuardia.","","","","","2.0","4.0","1.0","3.0","1.0","","","5.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Andrew Fioramonti","United States","2014-04-10","On Sunday March 30 2014 my husband and I endured the worst experience we have dealt with regarding any airline. From the moment we got into the line to proceed to the service counter where we engaged with the rudest of service reps to the poor representation or should I say lack of representation when I called to check on a charge for our carry-on luggage and additional charge for so called extra poundage on our check-in bag. The bag (they said) was 7 lbs. over when on a previous flight with JetBlue it was 4 lbs. under. How does that work? Never fly again with them.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","David Sanford","United States","2014-04-08","Had to find quick non-stop flight from Dallas to Orlando. Spirit fit the time frame and would have me there by 7.08pm. When we arrived at DFW flight was on time. Then at 1.30 the flight board showed a 90 minute delay. By 2.30 it was a 3 hour delay. Instead of leaving at 3.39pm it was now a 6.45pm departure. First time my wife and flew Spirit and was surprised at all of the added fees. Time was of the essence so we gave it a shot due to having 'lower' rates. Total cost would have been comparable to other rates from airlines with a better on time average which I learned while sitting waiting for my very delayed flight. I will always take a few minutes and always check an airline out online if I am not familiar with them.","","","","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary Flaherty","United States","2014-04-08","The worst airline I have flown! Filthy seats too small. Seats don't recline jammed 3 in a row and you had to keep your body still or you hit the person either side. Stewardesses? Looked bored and put out when asked a question. Hit with baggage fees on check-in pay to sit next to the person you traveled with! Will never fly this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Stanka Disheva","United States","2014-04-08","The worst flight experience my husband and I have had! It cost more for our 2 carry-ons than the cost of our tickets. The flight attendant who checked the boarding passes was terribly rude and unprofessional the service on the plane was outrages. Nothing is free even the water. Narrow seats dehydration one restroom out of order. We flew from O'Hare to San Diego on March 28 2014. At the gate I went first pulling my carry on at the plane entrance I noticed my husband was not behind me. I went back to check and saw my husband being charged for his carry on. At that time the attendant started yelling 'They have two they have two' so the attendant charged my husband another $100 for my carry on! There was no explanation no kindness. It wasn't my fault that the flight attendant let me go at first and then when I came back she treated me like prey she has missed! I will never ever fly with Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sandra Lavigne","Canada","2014-04-08","People who complain about the fees and whatnot must not read before booking their flights. The site is very clear about the various fees all the way through the booking process. With the membership we saved a ton of money on our flight even with baggage fees and the extra fees to reserve big front seats it was still cheaper than flying a major airline even if we cashed in airmiles. As far as customer service goes we had no issues. Staff at Niagara airport were fine we had no issues and because it's such a small airport we got through check-in and security in record time. The flight itself was fine. There was a technical issue with the gate but even after having to switch gates we still departed on time. Big front seats are worth the extra money for sure. On the way home we had very friendly staff at Ft Lauderdale airport. There was an issue with the cleanliness of the plane on our return trip. Our seats weren't spotless but not gross but it seems that the cleaning crew didn't notice that someone had been sick in the row across from us. A passenger unfortunately put her hand in it while getting to her seat and had to go back out to the terminal to wash it off. The flight attendant was very sincere and concerned apologized to them and everyone in the area got the cleaning crew back in asap to take care of it sprayed some air freshener apologized again and again and had the passengers from that row seated in another row for the flight since there were some empty seats. It was unfortunate but the attendant handled it perfectly and we still left on time. The rest of the flight there were no issues. Even with major airlines I've almost always found garbage in the seat pocket that got missed it happens. Overall I would fly Spirit again but maybe not for a long flight. I recommend it if you want to save some money and don't care about inflight meals and movies (you can purchase snacks and drinks this is pretty typical of most airlines now anyway not many provide a free meal or snack these days). If you're a tall or heavy person definitely pay the extra for the big front seats. Generally speaking you get what you pay for. This is a discount airline so go in with low expectations and you'll be fine.","","","","","8.0","4.0","4.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Ponugoti","United States","2014-04-08","One of the worst staff ever experienced. Onboard staff was so rude and don't help. They did not let us use the bathrooms when seat belt sign was turned off and bathroom was empty but staff was using it. Our child was coughing and needed a glass of water first they asked me to pay $3 before giving him water. They charge for everything bag seat water food. Its looks cheap when we search for the deals but there are hidden prices which makes it expensive in the end. I will never go back and would not recommend them.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Lauer","United States","2014-04-07","Booked flight through Travelocity and had questions about seat selection check-in etc. Checked Spirit's site and needed assistance called twice girl who answered first call was annoyed with my questions and young man who answered second call was very helpful and courteous. Flew PHL to Vegas-delayed both ways but figure that can happen with any airline-however comfort was affected by broken seat backs and garbage in seat pockets (liquor bottle in one water bottle and wad of papers with gum stuck to both) taking up leg room. Also had to brush peanut skins and crumbs from my seat to join the pile on the floor before sitting down. Never mind that beverages were not complimentary they were served but once at the beginning of a 5.5 hour flight. I am truly glad that I finally did make sense of the site and the charges before flying and knew to print boarding passes and pay for seat assignments and avoid the ridiculously high fees charged at the airport for luggage. I am satisfied only with the fact that we reached our destination safely.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Edward Collins","United States","2014-04-07","I had to fly last minute from SFO (San Francisco) to LAS (Las Vegas) one way and Spirit offered the lowest price out of any airline in the SF Bay Area the trek to (OAK) Oakland Airport was a little further than I normally travel to get to an airport but the deal was too good to pass up. The flight was not full although I checked in the day before I was given a seat upgrade to a window seat near the front. The cabin crew was friendly and made the early morning flight easier with humor. Flight duration was exactly as advertised and actually landed a few minutes early and it was a pleasant flight in a brand new airplane. The one thing I did not like were the seats far too close together and much too thin. I'm only 5'6"" and felt too big for the seats if it had been a longer flight I would have been very uncomfortable for the for 1 hour and 20 minutes I was in the seat it was bearable barely. A word of warning: Spirit charges fees for absolutely everything you want to pick your seat? Fee please want carry-on luggage? Fee please You want to check baggage? Fee please You want a snack on board? Fee please. Credit /debit only we don't recognize $USD as real currency. However if you know what you need for a flight this can be a good deal.","","","Economy","","7.0","1.0","4.0","1.0","1.0","","","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Brian Warszona","United States","2015-07-27","Not a great experience for a first time flyer of Sun Country Airlines. My carry on had to be checked after rows 4-9 then 19-25 were asked to board. I was in the exit row 13 and there's not enough room for carry-ons for 10 rows? Not only that, you skip the middle rows where some patrons pay additional money to sit more comfortably. Lastly, I was in seat 13A against the window, my arm rest was broken on the window side as was the passengers behind me. I will not be flying Sun Country again as this was my first and last shot because of ticket price. I fly about 4 times a month and it would've been nice to avoid checking my bag with only half the flight boarded. Time to rethink the logistics Sun Country. ","Boeing 737-700","Business","Economy","Chicago to Minneapolis","1.0","1.0","3.0","","","3.0","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Barrett","United States","2014-04-07","I'm 5'11"" and Spirit's seats may not be super comfortable but at least there is the saving grace that seats do not recline. There's nothing worse than barely fitting your legs in the first place only to have the person in front of you lean their seat back! I've flown Spirit twice so far round trip flights from Minneapolis to Chicago. The flight is only a little over an hour long and for $35 I guess I can put up with a bit of discomfort for an hour. What really gets me however is not the size of the seat (to be honest even higher-priced airline seats are hardly comfortable) but the deplorable customer service at check-in. I checked a bag on my latest return flight from Chicago but had already checked in online. The system / boarding pass said that I could quick-check the bag - so I went to the airport not expecting to wait in line. After printing out my boarding pass at the kiosk I stood for a while in the quick-check line section. When free one of the four or five reps at the counter asked if she could help me and I told her I just wanted to drop my bag use the quick-check. She told me ""Oh we don't have that this morning you'll have to wait in line"" (instead of just taking the bag which would have taken the same amount of time). So I went back to stand in line for about 20 minutes. When I finally get back to the counter a different rep tells me ""You should really hurry this flight is about to board."" After getting through O'Hare's tediously slow security lines I finally did manage to catch the flight - feeling frustrated and impatient about the whole experience. Next time I will fly on a different airline. Even though cheap fares are tempting I have a sneaking feeling that they're not worth the savings.","","","","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A O'Neill","United States","2014-04-07","My family traveled to Ft Lauderdale in February. The trip down was fine. The trip back very upsetting primarily due to extremely rude employees. We switched seats online prior to our return flight to the row behind the exit. It was clear we were traveling with an infant and car seat. We were seated at the beginning of the flight in the row behind the exit. We sat there with the employees passing by us for over 2.5 hours. In the last 30-45 minutes an attendant came up and said 'we have a problem' and she ordered us to move because we apparently couldn't be seated with a car seat behind the exit row. We questioned this order because there was only 30-45 minutes left on the flight. So we moved without any help. We accept the baggage limitations and paid for our suitcases. We accept it's a discount airline. We do not accept despicable treatment of paying customers.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Arana","United States","2014-04-07","Spirit airlines has been my worst experience flying. First of all who charges for carry on and still puts the most outrageous policies on check ins. The worst part is they don't bother to tell you when you are buying your ticket that way you don't know and you are forced to pay for it when you get there. Then they charge for boarding passes and for not having a random seat. The staff and their rude attitudes did not make it any better. Being a college student and thinking you got a deal with this flight only to realize that they charge you for everything else. I didn't know what to expect after that. I will never fly this airline again. I'd rather pay for an expensive flight that doesn't nickel and some you at every corner.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Karen Weido","United States","2015-06-30","Our flight was scheduled to leave DFW at 8:45am. We received a call around midnight the night before to let us know there was going to be a five hour delay. We arrived at the airport around noon and checked in at the gate. We finally started boarding around 2:15pm. The flight finally pulled from the gate at 3:15pm (six hours behind schedule). We arrived in Cancun around 5:30. At baggage claim we discovered that our bags (along with about ten other passengers) were not on our flight. We had to wait around until 7:30pm for the next flight to get our luggage. We finally arrived at our resort eight hours late.","","FamilyLeisure","Economy","Dallas to Cancun","1.0","1.0","2.0","1.0","","1.0","","2.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Javier Lopez","United States","2015-06-17","Our travel experience was very good. Sun Country is not very recognized however our round trip from Fort Myers to Puerto Rico was very good. No delays and the flight attendants were friendly. Will travel with them again.","","FamilyLeisure","Economy","Fort Myers to Puerto Rico","10.0","5.0","5.0","5.0","1.0","5.0","1.0","5.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J P McGlade","United States","2014-04-06","Poor service poor communication poor quality. You couldn't even make up how bad they are. Oversold flight. We had a 6 hour delay that was identified 30 minutes prior to our departure as a result we missed our connecting flight. Missed two days of work. Only offered a 50 dollar voucher for all the inconvenience. Not even their 800 number is user friendly. Keep your voucher I don't plan on traveling with Spirit again. Was told at the airport the plane had broken down in Boston the pilot had a different story. Spent $1000 for two tickets what a deal.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Pierce","United States","2014-04-06","I flew 3-19-14 and 3-26-14 from ATL to DFW and return. I was prepared for the worst however was pleasantly surprised. I had only one carry on backpack. I checked the size requirements and had to bring one of my smallest backpacks to fit their requirements but I had no problems. I brought my own snacks. I had one checked bag under weight limits so no problem there. I did pay $60 RT for it. I am 5'10"" and didn't have a problem. I didn't care about seat arrangements so I let them seat me. I got an aisle and window seat. The crew were very pleasant the plane was clean and looked new. Flights left and returned all on time. I paid under $200 for everything and made my reservations one week in advance! I printed my boarding pass in advance when leaving and upon returning. I had no extra or hidden charges as I had prepared myself. I highly recommend them just decide if their specifications can fit your comfort level.","","","","","10.0","4.0","5.0","1.0","4.0","","","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Julius Rindler","United States","2015-04-23","The flight(s) I took were a gift. So can't complain too much. The flights themselves were as routine as any other flight and airline I have traveled. However remember Sun Country by my appearances seems to be a ""shoe string"" operation. The only problem I had was my luggage on the outbound flight of this journey was pulled off the plane on a stop over in Lansing MI from MSP to DCA. Seems the baggage handlers in Lansing should pay more attention to their job. I unfortunately had to wait two full days for my luggage to be delivered.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","4.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Jill Morton","United States","2015-04-01","How do you get ""cut off"" when you paid to upgrade to First Class? We were on our third beverage going to Jamaica from Minneapolis? The plane left around 11.30 am. That is what happened to me and the husband. Were we rowdy? no! We were watching a movie on the handheld when I asked for another beverage the flight attendant said that I was cut off because she could only serve 1 alcoholic drink and hour. We were 2.5 hours into the flight. I bet if we were ""Paying"" for our beverage it would of been okay. So Why did we upgrade to first class? Because we were on a much needed vacation? On the way back no worries would you like another etc.. Have you ever heard of that happening in First Class?","","","First Class","","4.0","5.0","2.0","4.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Watson","United States","2014-04-06","It cost more for our luggage to fly than it did for my wife and I. Tried to check-in online the Spirit system would not let me in so if I wanted to pay for my bags online it was not possible. Spirit airlines has no idea what customer service means. Fees are fees and I pay them on all the airlines but every other airline I do business with lets me know what the fees are when I'm making reservations so I know my complete budget ahead of time. My wife's carryon fit in their little gage hole but they said it was 2mm to high with the handle. I will pay higher rates to avoid ever having to be subjected to that again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Mulholland","United States","2014-04-06","You get what you pay for. I was forced to give at least one star otherwise I would have given zero for seat comfort and inflight entertainment (there is none). I am not a tall person and I have never had my knees so scrunched up on any other airline. Also if you do decide to fly on the cheap with Spirit (not advisable in my opinion) wait to check in and you will get a better seat' if you check in 23 hours in advance they'll give you the poorest seat unless you pay for it but if you wait they will be forced to give you one of the ""premium"" seats for free.","","","","","6.0","1.0","2.0","1.0","1.0","","","3.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","C Weber","United States","2015-03-25","Flying from Fort Myers to Minneapolis on 3/13. Had reserved the tickets on 9/13/2014 at which time I also chose seats for the flight to Fort Myers and the flight back to Minneapolis. When we tried to print boarding passes at the Fort Myers airport we were told that we needed to pick new seats because the seats we originally chose in September 2014 were no longer available to us. We were told we could fly first class for $150+ additional charge (each of us and there were 3 of us traveling). We could also take the last row of the plane but I strongly opposed this due to a flight we were on in December when the rear seat smelled of rest room odor. Our last option was to take the exit row but pay an additional $25.00 to sit there. I strongly opposed this because we had chosen row 18 when we booked our flights. But Sun Country said that was only a choice on that day and the airline has every right to take away the seats. We had no choice we had to pay the $25.00/person to sit in the exit row. I also felt like the airline is collecting from customers to help the airline.","","","Economy","","1.0","3.0","2.0","0.0","1.0","","","2.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Nancy J Lakner","United States","2015-03-04","Flight 112 Laughlin to International Falls and then to Mpls Minnesota on Saturday Feb 21st 2015. Flight was delayed twice before bussing us to airport where we sat for another 8 hours and then to only be told at 2am that the crew had timed out. Sun Country must have known hours before that the crew would time out so that other arrangements could have been made. Totally unacceptable. We all understand weather problems but do not like to be lied to.","","","Economy","","","1.0","4.0","4.0","0.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Valerie Dickow","United States","2014-04-06","Personnel and flights ok but often delayed/late. In spite of fees for seats and carry-on luggage you can save $$ by joining $9 club. Seat rows are closer than most others so if you're tall this can be quite uncomfortable. Seat backs are not adjustable-ugh! Trying to talk a live person and get help is impossible. I changed my internet provider and cannot make a reservation using my $9 club membership. I've called all of their phone numbers and cannot get to a live person other than someone ""selling"" me something who cannot help with changing my email address. Maddening and frustrating to say the least and I'm a $9 club member. I may never fly Spirit.","","","","","5.0","3.0","5.0","2.0","1.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Musky","United States","2014-04-03","My first (and last) flight with Spirit Airline very negative to say the least! I'd recommend anyone who considers this airline to read the fine print. The baggage fees are outrageous they don't even give you a complimentary drink the seats do not recline and there is little leg room the flight attendants are not friendly needless delayed flights gate changes and just a downright greedy airline! There was no inflight entertainment and the ""food"" (snacks) and drinks were extremely overpriced.","","","Economy","","1.0","1.0","1.0","0.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Lamprou Alexandros","United States","2014-12-31","Extremely unprofessional: SFO-MSP Dec 22nd. Upon check-in I was told that the boarding time was shifted earlier than scheduled and I had to hurry up. After arriving at the gate I was informed that the incoming plane was a bit late. Then that due to fog which means SFO operating at decreased capacity the incoming plane had landed in San Jose. I assume they were stingy enough to carry just the minimum amount of fuel and therefore they could not afford to wait in air. Nobody seemed to have a clue how long it was going to be. 4 hours later the plane did arrive from San Jose but we were then told the crew had timed out and they had to bring in another crew from Minnesota to actually fly the plane. We departed 7.5 hours late after several fellow passengers had given up waiting. Select a more serious carrier!","","","Economy","","","1.0","2.0","0.0","0.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Barbara W Meyer","United States","2014-11-06","I was impressed with my first trip on Sun Country Airlines. Flights were comfortable and staff pleasant. They even had food for sale at a reasonable price. Best of all when we had equipment problems in Palm Springs they held my connecting flight to Boston so I didn't have to spend the night in Minneapolis!","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","F Acosta","United States","2014-07-03","My wife and I took advantage of the non stop from Punta Cana to Dallas. All was fine however were very surprised when we asked for a blanket and were told there was a $5 charge. We were flying in first class first time I have been asked to pay for a blanket when traveling first class and more specifically first calls international.","","","First Class","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Steve Zazuri","United States","2014-04-03","Delayed when we left LGA to Myrtle Beach by 1.5 hours. Delayed 2.5 hours returning. Computer glitch. We were on the runway and about to take off had to go back to terminal. Took off 54 Golf bags. Refuelled and took off. Never told about the bags. Bunch of golfers standing around waiting for bags in baggage claim. After 30 minutes finally told. Still don't have my bag. 5 days and no one picks up phone when calling.","","","","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Schermock","United States","2014-04-03","Traveled from Houston to Orlando round trip Both flights were on time. Airline personnel were all courteous. Seats were comfortable. I read the rules about baggage boarding passes and other charges ahead of time so there were so surprise expenses. It costs less to list a checked bag during registration and printing a boarding pass at home saves $10. Let them give you a random seat and there will not be a charge for a seat I got a middle seat on one flight and aisle seat on the other. Good value for the price.","","","","","10.0","3.0","3.0","1.0","1.0","","","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","C Robinson","United States","2014-04-30","Booked a flight on Sun Country for this summer from MI to Phoenix and rec'd a call recently that they have decided to cancel all flights to Phoenix for the month of July and that I could book another flight for June. Booking a flight in June does me no good since I don't leave on my trip until July. Absolutely ridiculous. They did not offer any compensation or try to book me on another airline for just up and cancelling the flight. I will not recommend Sun country to any of my family or friends.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Marlys Schermer","United States","2014-04-19","I flew 1st class to MN from Phoenix AZ on 17th April. I thought due to the upcoming holiday that it might be might be hard for the stewardess to take care of all our needs. One lady in particular was wonderful during the flight. The flight was fast. I was given access to movies music games etc. My family was very impressed with this airline and its staff.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Edwin Pagan","United States","2014-04-02","Delayed about 1.5 hours leaving and almost 4 hours on my trip back. Only offered a 50 dollar voucher for all the inconvenience. Not even their 800 number is user friendly. Keep your voucher don't plan on traveling with Spirit again. Was told at the airport the plane had broken down not what the pilot said when they finally arrived. Couldn't even offer a complementary drink for all the hassle you had to buy. Low class service.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Saleh Michele","United States","2014-04-02","I would try to avoid flying Spirit Airlines. You have to pay for carry on you have to pay for checked baggage they want you to pay extra for your seat. They aren't small costs you pay for your flight and then have an extra $100-200 in other fees to pay. This is so frustrating.","","","","","5.0","2.0","3.0","3.0","3.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dustin White","United States","2014-04-02","Flight 939 Denver to Phoenix March 28 2014. The 'ol bait and switch. ""Our prices are the best! We undersell our competitors by $20 on average!"" Sounds great right? Then you get an email the week of your trip: ""Pay Only for What You Use!"" Its their pay for your bag policy. Spirit actually charges between $25 and $50 for a carry on bag - depending on how far in advance you purchase. There go those highly touted savings. Good luck to you if you're one of those poor souls who doesn't see this before getting to the gate. Spirit's website lists that ""modest fee"" as $100 per bag per passenger. I didn't fully appreciate how good I had it with United and Frontier prior to this experience.","","","","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","C Edwards","Canada","2014-04-15","We flew Sun Country MSP-LAS and return in April 2014. Check in was easy and fast flight service was great. We booked an extra seat so we had a lot of room. For $100 each way could not beat the service. No incidents with flight. delayed maybe 15 minutes on way back due to late take off from Vegas. Other wise this is a decent airline with great price. I would most definitely recommend this airline to family and friends.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","B Dow","United States","2014-04-09","I booked our flights with them 2.5 months in advance Sun Country calls 6 weeks before the flight saying the flight is cancelled. No assistance from Sun Country at all for a new flight to match my schedule that I need. Sun Country's option - like the new flights we are offering or too bad. I then had to waste another hour searching for new flights at more cost.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","B Brose","United States","2014-04-06","Feb 19 Flight 265. Feb 24 Flight 268. Cheery forward-thinking staff made this an airline we will book again. All communicated their personal investment in the success of the company / recognition that customer service is directly related! Good legroom in economy class great price direct non-stop flight between Michigan and DC.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","Larissa Meixner-Adam","Germany","2009-10-26","IST-FRA. The plane was very old seats worn out and very hard. The outside and the interior of the plane looked as if it had been used for a cross-country race. It did not give me the feeling that the plane was very safe! No priority of boarding was given to families with small children. The service was ok but not very friendly. Food was almost thrown into your face and was very basic. The prices are not always much cheaper than THY and their service and planes are a sometimes a bit better and sometimes much better. I will not travel with SunExpress any more if I do not have to!","","","Economy","","2.0","","","","","","","1.0","0"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","L Pereira","Canada","2009-06-04","Izmir to Zurich. Great value for money aircraft confortable breakfast served and tasty crew very attentive. Cannot fault any aspect of this service for the fare paid.","","","Economy","","9.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Camila","United States","2014-04-01","New York to Bogota. All of my flights departed on time and arrived earlier than estimated. The flight was ok the prices for snacks were reasonable although there weren't many options the biggest problem in the flight were that the chairs don't recline at all. Another big problem is that all low-cost airlines charge you for the checked bags but Spirit also charges for carry-on luggage which I found out after I paid for the ticket with that extra payment it ended up costing the same as a regular flight with United. Heads up! They also charge you for choosing seats! I wouldn't recommend it because you can get a cheap flight with all of the comforts needed without paying more.","","","","","6.0","1.0","2.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Cameron Hollis","United States","2014-04-01","O'Hare to LAX didn't realize all the extra charges for bags seating etc. Flight was miserable. Ended up flying back with Virgin America instead.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","S Li","Singapore","2014-03-11","SFO-MSP and MSP-SFO and it was extremely good value for money. The price I paid for the flight was unbeatable at just a little over 100USD one way. It is the best budget airline I have flown. Check in staff in SFO weren't too friendly but got the job done. Flight attendants from SFO to MSP was so so did minimum of what they needed to do and left us alone. Considering it is a budget airline they do a drinks service. What impressed me was the number of check in counters that were opened when flying from MSP to SFO. They had 15 counters all manned. Lady at check in counter was very friendly. Got us through in no time. Flight attendants were wonderful. Made sure we had our drinks and comfortable. Provided useful travel information on California.","","","Economy","","9.0","3.0","4.0","4.0","1.0","","","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Bucell Regina","United States","2014-03-10","2/24/14 Boston to Minneapolis Flight # 252. Minn to Vegas Flight #107 Vegas to Minn 2/28/14 flight #102 Minn to Boston flight #253. Service was great. Had 2 friends that needed wheelchairs and never wanted for one. I would recommend. We even had a man that waited with us in Boston for our ride home that was a little late.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","Nuran Erol","","2009-05-21","Van to Izmir (Turkey). The crew made no effort to give priority to mothers and kids before boarding. Many women with babies got into a very bad situation. When I asked about the problem; they shortly stated that they do not have sufficient personnel in Van (Ferit Melen) airport; which is ridiculous. Everything else was fine.","","","","","3.0","","","","","","","","0"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","G Misioch","","2009-01-21","Izmir to Tegel. Plane was clean and well kept. Airline ground staff in Izmir spoke only Turkish rude to passengers - both Turkish and foreign. Flight crew also not a prime example of friendliness but a bit better than ground staff.","","","","","2.0","","","","","","","","0"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","Christophe Chouleur","","2008-05-06","Antalya to Frankfurt Boeing 757 code share flight with Turkish airlines. The interior of the 757 was clean and looked new with seats that proved to be confortable and good legroom. Safety announcements on screen that did not work too well (several interruptions in demonstrations). Inflight service consisted of a free small snack with hot and cold drinks and a movie was projected on overhead screens although no earphones were distributed. Part of the crew was very nice and the rest did not seem to care trying to distribute meals as quickly as possible to rest in the galley.","","","","","3.0","","","","","","","","0"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","Stephen Held","","2008-02-17","FRA-Antalya-FRA. Outbound flight B737-800 good seat pitch (I would say 32 inch) for the 3.5 hours flight. Food was small snack but plenty of drinks with multiple refillings. Flight attendants were very attentive. Multilingual crew no problems with communication. No headphones so bring your own otherwise you won't have any music or watch the movie running on the main screen. Inbound flight with B757. The worst seat pitch I ever encountered - no space between your knees and front seat. I'm 1.75 m and I felt crunched luckily the flight was only 3 hours and 45 min. We had a pleasant snack and again plenty of drinks as well with multilingual crew. This time no music or movie - crew said it was broken. All in all the B757 was really a dated aircraft. This is the first time flying with this airline and actually surprised with a very competitive price(150€) and great service. Beside the seating in 757 (try to fly with the B737-800) I will recommend it.","","","","","4.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lisa Anderson","United States","2014-04-01","While they have luggage fees for carry-ons which most airlines have for free your flight is still much cheaper. We found staff to be courteous and helpful from checkout counter to the flight attendants. Complain about not getting a free beverage they charge 5 dollars for 2 I paid 8 dollars for chips and a cookie with United! It's not outrageous when you would pay more for the same item with a different airline. I paid 4 dollars for a water at the airport and 12 dollars for a cheeseburger so I didn't find the price for a beverage crazy as most but reasonable! If you don't want to pay baggage fees carry a backpack it is free! We went from Baltimore to Las Vegas and found the flight pleasant. Will definitely book with them again!","","","Economy","","9.0","3.0","5.0","4.0","2.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Paul Descoteaux","United States","2014-03-31","I fly Spirit Airlines often have been using this airlines for years. Yes they do charge for nearly everything. However flying from LGA to MYR Spirit is the way to go. Just be prepared check in at LGA is a real pain. Make sure you get there early once checked in everything always seems to go smoothly. Check in at MYR is much easier and more efficient. Book way in advance and choose the seat you would like my wife and I always spend the bucks for the wide seats so much better than other seats. Check out other airlines you will find Spirit to be the best going between the two airports listed above.","","","","","8.0","5.0","3.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mayvelin Gamino","United States","2014-03-31","I travelled to El Salvador in South America 10 days ago. When returning to NYC my first flight was delayed and that caused me to miss my connecting flight. Their only option was to stay in El Salvador from Sunday that I was supposed to leave all the way to Wednesday! They offer to give me a partial refund but was not even going to cover a fraction of a new last minute ticket! I managed to convince them to put me on stand by for the following connecting flight and after 10hrs delay I was able to be in NYC on Sunday. When we arrived to NYC they called our names and the lady at baggage claim told us our bags could not be delivered. Today is Monday afternoon and I still do not know where my bags are.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","John Keene","United States","2014-01-04","I flew from Seattle to Minneapolis to Chicago Midway this past December. All flights were late no announcements were made until 15 minutes before departure time. Leaving Midway we were told 15 minutes before the flight that they were waiting for the plane to land. 5 minutes later they told us that after circling the airport for 45 minutes the plane was turned away by Air Traffic Control due to bad weather. We were forced to stay another night in Chicago at our own expense. While we were waiting in line to get re-booked for the next flight Frontier landed and disembarked at the gate next to us. We asked why other airlines were still operating and the gate crew were very rude. I will never fly Sun Country again.","","","Economy","","","2.0","2.0","1.0","2.0","","","3.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Cindy Feldhousen","United States","2013-10-01","The trip from Boston to Las Vegas went without incident though I thought we would never stop driving around the runway. It took us 15 minutes to get to the runway to take off. The same thing happens when you land. Coming into Boston it took forever to get in position to land. The seats are horribly uncomfortable - no padding at all. The crew were attentive and nice. Sun Country does not give free snacks. $4 for a cheeseburger that is all bread $3 for boxes of candy.","","","Economy","","5.0","1.0","5.0","1.0","0.0","","","4.0","0"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","Kate Hoekstra","","2007-09-10","Amsterdam-Izmir on June 2007. Very helpful flight attendants and a clean B737-800. The leg space was ok for the price(200€).","","","","","5.0","","","","","","","","0"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","Brian Haughton","","2007-07-05","Stansted to Ercan return. First time with Sun Express. Ample unused seats on this flight (new route ?). Some inflight entertainment available but not used by me. Basic meal - sandwich drink and chocolate biscuit to Izmir smaller sandwich and drink Izmir to Ercan. No charge! Coffee tea and soft drinks at no charge. Other stronger drinks available chargeable but at reasonable prices. For the very competitive price paid these two flights were excellent value for money £200 return. Flight attendants were efficient happy and pleased to help you.","","","","","","","","","","","","","0"
"sun-express","/airline-reviews/sun-express","SunExpress customer review","Rufus Gardiner","","2006-09-24","Exeter to Antalya and back September 2006. Interior of the 737 felt tired and shabby. The crew were more interested in selling duty free items than anything else and the onboard catering was probably the worst I have experienced. Delayed flights in and outbound with no explanation offered although the plane was on the ground in plenty of time at both ends. I would look at alternatives before using them again.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ray Antonacci","United States","2014-03-31","A disaster. Flight delayed 1.5 hours out and 7 hours back. Gate did not work at LaGuardia after we landed 6 hours late and everyone had to stay seated for an extra hour until we were towed to another gate. Then about 30-50 people never got their luggage on a non stop flight from Myrtle Beach to LaGuardia! No one to talk to when you call for baggage voicemail tells you to call airport. Airport says call Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Stephanie Kin","United States","2014-03-30","My husband and I booked a last-minute trip on Spirit when we had two previously planned trips cancelled due to Noreaster snow storms. Beginning with check-in there was no rhyme or reason to the process. A Spirit Airlines employee was randomly pulling the queue elastics this way and that to create new lines. Individuals began pushing in front of others in an attempt to get to the counter. In reading other reviews it appears that there are random luggage (poundage) limits at different times and locations. Some mentioned 45 some 50 (what most of us expect). In Baltimore it was 40 pounds. An extra $105! Coming back it was $50 for the same weight. Flight times offered for our route were very inconvenient and limited. Many reviews speak of rude employees. Our ""attendants"" were not rude. They did however appear that they showed up to work in whatever they had on at the moment. I cannot state how unprofessional this operation is. You will end up paying more for an incredibly inferior product. In return you will have seats offering literally no room to move zero ability to recline your seat back no complimentary beverage (including water) and a distinct lack of professionalism and standards.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","T Schwartz","United States","2013-08-26","MSP to LAS and the trip out was just fine. Good staff and pilot with no problems. The flight back was just a pain. Leaving Las Vegas we were not informed until we got to the tarmac we were number 25 of 30 planes in line to depart. The Captain said we would be in the air shortly. One hour later we took off. We then had an in flight emergency which the staff did very well with but the captain said nothing to anyone. We just had the fasten seatbelt the whole flight. We were over an hour late with no concern from the captain nor did anyone see the captain at all after we landed to check on the passenger who had to be rushed to hospital.","","","Economy","","5.0","3.0","3.0","4.0","2.0","","","4.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","S Davidson","United States","2013-08-22","Sun Country is the worst nickel and dime airline I've flown in a long time. They charge you for every single bag. Now they won't even allow you to check-in ahead of time at all unless you agree to pay for each seat assignment. Plus they charge more to pay your bag fee at the airport. If you don't pay the fee for a seat assignment you can't purchase the discounted bag fee online. I'd rather pay a little more up front for a respectable airline than get hit with all these petty hidden fees on a ticket that was a little cheaper in the first place.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Elaine Johnson","United States","2014-03-30","Please ensure you understand all baggage policies and fees prior to booking with Spirit. While this airline markets good prices for tickets you definitely end up paying more on the back end. Not worth the hassle on the extra fees and the poor customer service. One example we experienced was the delayed landing into Ft. Lauderdale due to fog. I understand and respect the fact we could not land and had to fly to Ft. Myers FL until we got clearance. However I was appalled by the fact Spirit had to re-fuel in Ft. Myers. On top of that they did not even offer complimentary water during the entire 3.5 hr delay while we were on flight. This is just to name one incident. There are more but too many to list in this review. All I can say is you should consider another airline as you will end up paying the same amount considering their ""extra baggage fees"" check-in hassle and poor customer service.","","","","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Nesmith","United States","2014-03-30","Last month I flew from Myrtle Beach International to La Guardia in NYC. I must say I had a great experience! Check in was a breeze. Did quick bag drop. The crew on board were nice. Flight is only 1 hr 20 min. Same great service on the way back. Did quick bag drop at La Guardia. They had double booked a seat but the crew were very efficient with solving the problem and we were all able to stay onboard! I'm flying using Spirit again in May! Only thing is the baggage fees which I was not thrilled about. Also there aren't any complimentary drinks or food but the trip was less than 90 minute so it's not that serious.","","","","","9.0","4.0","5.0","1.0","1.0","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Diane Badalich","United States","2013-08-01","Wed July 31. Asked for aisle or window. Specifically asked if seat reclined as I was not feeling well. It did not and I could only be moved to middle seat after paying extra $25.00! Not very nice!","","","Economy","","5.0","1.0","1.0","0.0","0.0","","","3.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Charles Kennedy","United Kingdom","2013-05-29","Not the cheapest fare for JFK-MSP-SFO but an interesting alternative the usual mainliners. Checked in online and took advantage of an upgrade to (domestic) first class for $290 mostly because I had to get into SF fast and thought this would make it easier to carry my large suitcase as hand luggage which worked fine although in practise it was a tiny bit too large to fit in the overhead locker but the kind flight attendant was able to stow it in a galley compartment which was helpful. Service inflight was charm personified and was served a very nice open sandwich on a tray with metal cutlery - better than domestic F class on other US carriers. Flights were obviously timed to connect in Minneapolis so 90 mins in the low-cost terminal was painless with excellent view of the busy air traffic out on the runways. Second leg MSP-SFO even more generous food this time a hot meal full of flavour. Slightly different configurations first 737-700 had no divider between F and Y second 737-700 had divider but different seats actually it was an ex-easyJet aircraft and still had the easyJet seat fabric which was a nice reminder of home. Landed on time (1705) and was off the plane quickly and thus made my appointment in the city at 1800 with time to spare (1750). Will definitely fly this charming airline again.","","","First Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sara Smith","United States","2014-03-30","My family has used Spirit twice in the last two months. The first time my husband booked the flight and was very excited about getting my family of 5 tickets to Atlanta for around $70 a piece. I went onto their website and found that everything cost extra. Luggage food printing boarding passes and even being able to sit with your family. It states that sitting with your family is not guaranteed unless you reserve your seats starting at $10 a piece. I thought surely they would allow small children to sit with their parents but called to be sure. All they could say was ""we cannot guarantee that your children will be able to sit with you but we will try"". My children are 1 4 and 6 I could not leave that to chance. I was surprised however that my 1 year olds ticket was free because he could sit on our lap. They even allowed us to check his car seat for free. We arrived 2 hours early (5am) with plenty of staff to direct us where to go. The flight attendants were nice. The seats didn't recline but the flight was smooth. The second time my husband and my son were flying to ATL again. I went to help my husband check his bag and the car seat. We arrive at the Spirit area there are 4 reps working the counters. We stand in line for 15 minutes with one person in front of us. During that time several people joined the line behind us. A rep then walks up to replace one of the other ones points at everyone and yells ""if your checking bags your in the wrong line these are just for people booking flights."" She directs everyone to one representative and all of the people who were in front of the line are now at the back. After waiting 20 minutes it is our turn. We walk up to the rep and seeing that we don't have our boarding pass pre-printed. the first words out of his mouth are ""you know your going to have to pay ten bucks for printing your boarding pass."" I explain that we were not allowed to because of the ""infant in lap."" He then tries to tell me that we are in the wrong line and tries to direct me back to the line I was originally in. He acted like everything was an inconvenience. He checked out luggage and pointed to an area for oversized luggage for our car seat. I didn't go on the flight with my husband and son so I can only hope that the customer service was better than what we received at the check in counter. So I have had one good experience and one bad experience with Spirit.","","","","","6.0","2.0","2.0","1.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Peter Panos","United States","2014-03-28","Their ""Fast Bag Drop"" at MSP took longer than most normal check-ins at a regular airline and at LAX we had a line of over 100 people as they were having computer issues and the employee's stated it was a common occurrence. Once in the plane the seat arrangements are uncomfortable and unsafe for passengers and crew. Every passenger over 5'8"" had to straddle the seat in front of them and everyone on the aisle row had their leg in the aisle as you could not sit in your seat with your feet in front of you. Your knees would pushed up against the metal seat frame in front of you. When we landed at LAX and the pilot hit the brakes a bit hard to make a turnoff myself and three others around me all jammed our knees into the metal frames. When I said something to the flight attendant they stated it was a common occurrence and apologized for the seats being so close.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","A Webb","United States","2013-05-15","I fly on Sun Country on a somewhat regular basis and try to fly them whenever possible. On my latest flight to San Diego from MSP everything went very smoothly. The staff are very attentive and accommodating. The only things that are less than perfect was the seat condition which was a little worn and the in-flight entertainment is a Digi-Player instead of a seatback screen. Other than that they are my hometown airline.","","","First Class","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","J Mitzel","United States","2013-03-01","Round trip from Minneapolis to Puerto Vallarta in February. I had no problems at all. Both flights left on time and arrived early. The crew southbound was friendlier than the one on my return but both were professional. An airline representative did test my carry-on for size by placing it in the ""your bag must fit comfortably in this"" contraption in PV. After I removed a large novel from an outer pocket it fit comfortably and I did not pay anything additional. I frequently see Sun Country employees look the other way when passengers carry on bags that are far larger than the regulations allow. My hunch is that those same passengers skate the rules so often it feels unfair when someone actually measures their bags. I like this airline and I will certainly fly them again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","H Rieken","United States","2013-02-21","I flew last July from DFW to MSP. Until now I've never flown First Class but since this airline's FC was fairly affordable I decided to give it a shot. I was very satisfied. I did not experience any problems on my flight. I would do it again. The food was good the seat was plenty big and the flight attendants were friendly.","","","First Class","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sarah Poisson-Osiro","United States","2014-03-28","From ORD on March 21 to Las Vegas returning 3/25/14. Some of the time on our flights the staff were great but on the return flight the staff patronized everyone on the plane. I have not been a child for over 20 years I have never been told that if you need to use lavatory on an airplane that one needs to wait in their seat until no one is in the lavatory because we are not allowed to congregate. If you want to get screwed by hidden fees delayed flights and not even a glass of complementary water go to Spirit. I have traveled a lot via planes and now I realize that saving $30.00 in the beginning is a gimmick. I have never checked in a bag that only allowed 40lbs and charged $50.00 to check it in I think $1.25 a pound is a little extreme. I am glad that I had a heads up about the fees but many foreigners on this airline were being charged $100.00 because they did not understand these crazy fees. The only explanation they were given was its on our website.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Klass","United States","2014-03-28","ACY-FLL return. Having read the reviews here I was prepared for the worst. However I have to say I was very pleasantly surprised. Perhaps flying out of Atlantic City's small airport helped. Both flights were on time ground crew and cabin crew got to work and were pleasant enough. I must admit I scoured their website for all their travel conditions and was well aware of all details and ensured all check in baggage was within the weight limit and dimensions before I got to the airport. I did see quite a number of people complaining and carrying on about being charged for their bags at both FLL and ACY. Its not that hard to avert these situations at the airport. The trick is to just be extra vigilant with things like baggage weight and all the conditions of your ticket with Spirit before you get to the airport. It is a budget carrier so it seems ridiculous to pay bottom dollar and then expect Emirates style service. On board as everyone knows their legroom is notoriously minimal and probably not going to kill you on a short 2-3 hour flight. A longer trans-continental though might just begin to. There's only buy on board snacks so bring your own. That's pretty much par for the course even if you fly with one of the bigger legacy carriers. BYO Entertainment too. For this short trip Spirit made sense and delivered. United and AA were both about $200 more for a comparable route and while they might offer frequent flyer mileage possibly entertainment there was little else that would have been dramatically different sad to say.","","","","","8.0","2.0","3.0","1.0","1.0","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Sally Brosnihan","United States","2012-11-20","Flew this past week from JFK to Las Vegas with a connection at MSP. Flights were on time or early and good and uneventful. Flight crews were average. Only free beverages if you wanted to eat you could have purchased pizza for $6.00 a burger for $5.00 or two hot dogs for $4.00. if the seats got any smaller they would have only been able to transport children under 12. I am a 4 ft 11 woman and I felt crammed in the entire time.","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","3.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","G Jacobs","United States","2012-06-12","We were caught in the Sun Country's baggage extortion this last week. We sat with everyone for over an hour waiting for the gate to open. The gate personnel stood there with nothing to do. When they started boarding they seemingly randomly stopped people to measure their bag. Surprise almost none of the bags fit in the bin. Everyone whose bag was measured stated it was a bag that had fit on several flights. Our bag had been on over 20 flights including the flight into Minneapolis. There was no time to deal with it since we were already boarding. At our destination I counted 31 carryon bags in the carousel. I measured the overhead and closed it was 4 inches bigger than the measuring bin. Each bag at the gate was $25 each.","","","Economy","","","","","","","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","R Matlin","United States","2012-05-18","Flew once with them to DC had 1.5 hrs wait on a runway in Lansing which was hot muggy and enormously uncomfortable. Not so much as an ""I'm sorry"". 3 weeks later I flew again to Phoenix and I'm hit with a startling $100 in baggage fees because my 14-inch carry-on I took just 20 days earlier are no longer considered carry-ons by Sun Country. I was charged $30 for requesting 2 of my seat assignments online. Then another $80 to get my family's carry-ons back home again! I saved myself $20 by prepaying for my carry-ons online. I did not request seats online. If I had that would have been yet another $10 or $15 per seat depending on what I chose. $210 later. If my air fare had been really cheap I could perhaps justify some of these fees but my tickets were nothing special. I felt completely gouged on top of really mediocre service. Sun Country used to be my go-to airline but I will never fly this airline again.","","","Economy","","","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Mitchell","United States","2014-03-27","My husband and I flew from Phoenix AZ to Dallas TX on Spirit Airlines. We purchased 2 one way tickets separately leaving from Phoenix then returning from Dallas back to Phoenix. It was cheaper this way. The tickets in total were $336 which was great but paid another $66 going for a checked bag and seat assignments. Returning was even worse! This time 1 carry on $45 and 1 checked bag $35. Then when we got to the airport it was another $25 for the checked bag so in total $110 for bags. So in total for this trip it cost $512. I advise anyone to steer clear of this airline due to all of the extra charges. Low airfares yes however they make up for it in so many other ways. The leg room was horrible and the seats don't recline at all. It was an extremely unpleasant flight.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Mackie","Canada","2014-03-27","Mpls to Orlando during spring break. Plane was clean and comfortable staff pleasant at every turn. Original departure was delayed 2 hours due to ""maintenance issues"". Boarding staff kept us updated on our timeline. Cash cannot be used on the plane for food and beverages. CC only. Two small things. Seats are close together. If you are over 6 feet tall you might feel cramped. Second we overheard a conversation between a customer and flight attendant where the attendant wanted the customer to change seats to accommodate a family that did not pre-pay for seat selection and was spread over the plane. The trouble was the customer being asked to change seats HAD pre- paid for his seat selection but was still being pressured to move even after he explained he had paid for current seat. The attendant was insistent and the guy ended up moving.","","","","","9.0","5.0","5.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Jaeger","United States","2014-03-27","My favorite airline JetBlue was impossibly expensive for one way from Ft Myers FL to Boston so I didn't have much of a choice except to give them a try. I booked online adding $35 for carry on and $14 for seat selection of an aisle seat and still came in under $200 - way below any others for a non-stop late reservation. I printed out my boarding pass before leaving home. I carried on a sandwich and drink. The aircraft Airbus 320 with 3-3 seating seemed brand new. Everything was spotless and unscratched. The seats were tight and close but not any more so than AirTran. Half way through the flight I realized the seats didn't recline but it was just a 3 hour flight so endurable. The boarding process was painless; it was a full flight and we left on time and arrived early. I didn't get out of my seat so can't comment on the bathroom facilities. Also I had to answer all the questions but I had no experience with staff service food and beverages and inflight entertainment so only rated them 1 star which might affect my overall rating. I recommend Spirit with the caveat that it definitely is no frills and would fly them again if price and a non-stop flight are my only concerns.","","","","","9.0","2.0","1.0","1.0","1.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Nikolai Grigoriev","Canada","2015-08-01","Online seat selection was broken the day before our departure, we had purchased the ""premium"" package to select the seats in advance. In order to use this package I had to actually call them instead of doing it online. Unlike most airlines online check-in is available only 4 hours before departure. The online check-in process is the worst I have seen - you cannot check in everyone on your booking at the same time, you have to do it for each family member, even for children. At the airport it was not too bad, just like other budget airlines. The check-in line was long but that's where the premium package is useful. The flight from Montreal to Holguin was OK. The aircraft was relatively large but the seat spacing was extremely small. We are not talking about the centimeters between your knees and the seat in front of you, we are talking about the centimeters between your nose and that seat. If the passenger in front of you reclines, you simply have no choice but to recline too. If you go to the bathroom and they start serving food or drinks - you will not get back to your seat until the cart passes it. Food and drink service is ok. I have to admit that the food was provided and it it was quite good. The flight back (WG645) was terrible. First, the drink service was worse, they did not even have coffee. Next, the cabin temperature. It was very cold. Considering that the families were flying from Cuba (+35C) with kids it was just terrible. Many people complained but nothing was done to make it warmer. Next, the flight was late to Montreal by ~40 minutes, it could not get to the gate. Finally, instead of unloading the gate checked-in strollers they have unloaded them with the rest of the luggage. Lots of fun with small kids getting through 1-hour-plus waiting line at the border control and the customs.","Boeing 737-800","FamilyLeisure","Economy","HOG to YUL","3.0","1.0","2.0","3.0","","2.0","","2.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","T Merryfield","United States","2012-01-03","Flew to Minneapolis from Fort Myers. Flight went smoothly. On return flight during boarding we were informed our pre-paid seats were assigned to someone else. We had received boarding passes at check-in with correct seats on pass but were denied boarding at gate. Seats were booked on 2 weeks before flight. Received new seat assignment at gate. No apologies for Sun Country's error nor have we received a credit for the pre-paid seats that we lost. Very poor customer service.","","","Economy","","","","","","","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","B Wozniak","United States","2011-11-23","MSP-JFK. On time not full (I had a whole row to myself.) Smooth and great flight attendants. Sandwich was hot and tasty. Return flight JFK-MSP also on time no hassle check-in nice flight attendants and free hot dog was tasty. Anyway both flights clean cabin restroom good and clean on return flight. One complaint - had to pay more for an aisle or window seat even though Monday flight was practically empty.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","R Reid","United Kingdom","2011-11-03","JFK-MSP-LAX very impressed. Both flights on time and complimentary hot dog and two free beverages served. Staff polite and friendly. On the second leg I was surprised that the seats were the same grey and orange material as easyjet. Fortunately they've added more legroom!","","","Economy","","9.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Bayer","United States","2014-03-27","My daughter and 3 friends flew to Ft Lauderdale last week. This is the worst airline out there! Flight delayed then diverted (I called for update on flight and was told flight didn't even take off and passengers were put on JetBlue to arrive the next day! Flight was in Atlantic City refuelling). They nickel and dime you for everything even water seats tOo close to each other flight attendants are obviously not paid well because they were miserable! I don't care how cheap they are I would never use again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Kenny","United States","2014-03-26","I flew from Detroit to Vegas last week. I arrived to check in and there were 50 in line and two people working. There was one kios machine that wasn't working. I couldn't believe all the hidden fees especially the cost for a carry on bag or if you don't have a boarding pass. They also charge you for drinks. There was a CBS special on Sunday morning showing how terrible as far as hidden costs and no leg room this airline is and how they squeeze 30 extra seats on the plane. No wonder they are trying to limit the weight of bags to help save on fuel because there are 30 extra people on board the flights! Never again will I fly Spirit. I'd rather spend the money up front get more leg room and drinks. I don't like the failure to be up front about costs.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Jowers","United States","2014-03-26","I will not be foolish enough to use this airline again. Make sure to read the small print about carry on luggage. I have a very small carry on roller that they would not let me carry on even though it was under weight and would have fit easily in the overhead. They claimed that it would not because the Airbus 319 did not have big enough overhead bins and it would not fit under the seat - I had to pay an extra $45 each way to bring my bag - which far surpassed the savings. Add to that the unhelpful and slightly rude check in crew and you end up with a less than desirable experience.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Art Skibbe","United States","2015-07-28","We were allowed 2 free checked bags apiece. They gave us a free glass of champagne and a tasty little mini sub on the way down, and free red wine and a yummy pizza pocket on the way back. We got to watch a movie, and the nonstop flight (both to and fro) was uneventful, and pretty much on time. The staff were friendly and they even did all the announcements in French, as well as English. I'd definitely fly Sunwing again.","","Couple Leisure","Economy","Charlotte to Punta Cana","9.0","3.0","4.0","5.0","4.0","5.0","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Joyce Zak","Canada","2015-07-23","First time, horror stories, but Canada has little choice in flights. Much prefer WestJet. Going down, was fine. On time, service OK. On Return flight, sure enough, delay. Only found out by checking online! Their rep at resort did not believe me, and had to go confirm the delay. Then another one hour delay, then two more - total just under 4 hours, so they didn't have to give food vouchers out. I was prepared, knowing about all their delays, so went with the flow! Was lucky to get later check out at resort. Taxes are rip off. Must pay to books seats in advance, out of Mexico for return flight. Will avoid them if possible.","","Couple Leisure","Economy","Vancouver to Puerto Vallarta Mexico","5.0","3.0","3.0","3.0","3.0","3.0","3.0","3.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Mike Dorian","United States","2011-10-14","If you want something cheap and don't mind having constant delays or+ not being informed about them until the last minute then Sun Country is the airline for you! I've had several flights with them and it's been delayed countless of times. I fly enough to know that delays are inevitable and I do not blame them for this. However the problem is the lack of communication in their part to inform passengers about these delays. With any other airline if there is a delay all I have to do is wait a bit later in my home or office before heading out to the airport. But do not expect the same from them. Passengers find out about about these delays 30 minutes before the flight is supposed to board. The reason I am writing this unfavorable review is because every time the plane had never left Atlanta and/or another location that is literally 3-4 hours away. That means that while the plane has been sitting somewhere for 2 hours we are told about it 1 hour later and according to them it is only delayed for an hour - which I'll find out later on when they announce another flight delay. I will be paying a couple bucks more from now on to fly with a more professional airline.","","","Economy","","3.0","","","","","","","4.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","J French","United Kingdom","2011-09-15","Flew from San Francisco to London very good flight with no problem. Even arrived early into London. Even though our seats were not together they were happy for us to move and sit together.","","","Economy","","7.0","","","","","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","R Lee","United States","2011-09-12","Flew Minneapolis to San Fran. Issues included being unable to check-in online the breakfast sandwich we received was awful. We were targeted by the gate agent who said our carry-on bags were too large. Regardless they made us check-in one of our carry-ons even though there was plenty of overhead room onboard and we could have fit the bag. They have lost my business. I will not take this airline again.","","","Economy","","1.0","","","","","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Maria Peters","United States","2014-03-26","March 20 2014. I paid $491 rt from LAX to Fort Lauderdale plus a $100 for my tiny carry on plus $32 for the seats - total $629. I have never flown this airline before and never will again! Horrible customer service cramped seats no radio or TV smelly and the dirtiest bathrooms I have used! I will never recommend or fly this airline!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Paula Blankenship","United States","2014-03-25","Flew from Chicago to Ft Lauderdale 3/17/14. Horrible service. $190 to check our bag plus $25 for 8# overage. Very rude staff at airport. They didn't help with anything! Nothing complimentary on this flight. I will never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Javon Stephens","United States","2014-03-25","Flight #428 TPA-MSP March 23rd 2014. The worst flying experience I have had. Departure was delayed 5 hrs into the wee hours of the morning I had to call my family 4 times when departure kept being changed. I can truly say that I will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Kidd","United States","2015-07-23","I read terrible reviews of this airline and was not expecting much. To my surprise this was one of the best airlines I have flown. We did leave late both in going to my destination and returning, (1 hour each time) and that was not fun. The stewardess were so friendly, attentive, and I felt they went the extra mile to ensure the passengers had a pleasant flight. I am tall and I was worried about the leg room, but I had plenty of leg room. The seats were wide enough and my family was comfortable during our 3.5 hour flight. We had champaign on our flight to our destination, it was okay, a nice touch. There was a meal which really was nothing more than a grown-up hot pocket. It was tasty, but nothing to write home about. All in all I would certainly fly with Sunwing again. ","Boeing 737","FamilyLeisure","Economy","Charlotte to Punta Cana","9.0","5.0","5.0","4.0","4.0","4.0","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Anne Pennison","United States","2015-07-20","We were hesitant about flying with Sunwing after reading all the awful, negative reviews. However, we were pleasantly surprised! Our outbound flight left about 15 minutes late, but no big deal. The aircraft was clean and appeared new. The staff were helpful and friendly. As far as seat comfort goes, I found the seats to be typical of most airlines. There were family friendly in-flight movies but the headsets cost $4 each. Our return flight actually left a few minutes early and arrived back home 30 minutes ahead of schedule. Again, the staff were very helpful and friendly. Sodas, juices, water, coffee/tea, and wine were served at no charge. Beer and mixed drinks were offered for an additional charge. Snacks were offered at an additional charge. They also served a hot bistro pastry at no charge that was only so-so but hey, this is airline food not a 4 star restaurant. We did not choose the elite service but they do board elite passengers first, from a separate line and they are seated first at the front the aircraft. Would I fly Sunwing again? Absolutely!","Boeing 737","Couple Leisure","Business Class","New Orleans to Punta Cana","10.0","4.0","5.0","4.0","4.0","5.0","5.0","5.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","D Fitz","United States","2011-08-03","Red Eye from SFO to Boston. Arrived 15 hrs late due to mechanical issues that forced us to land in Wyoming on the way from SFO. We were taken off the plane but were not kept well informed customer service did not know what was going on. At one point the TSA agent needed to make an announcement for the pilot and crew while in Wyoming. All in all I was not very satisfied with my trip.","","","Economy","","2.0","","","","","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","M Anderson","United Kingdom","2011-07-31","Just did the return London-Minneapolis/St.Paul flight. Excellent on the ground and in air service on both the outbound and return leg. Technical stop in Gander both directions was excellent-no need to take passport/boarding card - it's simply in and out or you can stay on board if you prefer. Gander had a duty free/gift store and a cafe open for us arriving there's also a smoker's lounge if you need it. Hot meal and light meal service were excellent and free. The rentable digiEplayer service excellent and good value for the $6 you pay. Plenty of legroom and comfortable. The flight attendants were exceptional and very attentive. My reservations about crossing the Atlantic on a B737 are gone. Ground staff did not charge me for an aisle seat or my luggage being slightly over limit either. Flight was on time both directions and Minneapolis/St.Paul Terminal 2 is an excellent facility.","","","Economy","","10.0","","","","","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Eric Newman","United States","2011-07-29","Just completed the first half of a RT Seattle-Boston flight. On time arrival courteous crew and free hot dogs and drink refills were all appreciated. Plus it was the least expensive flight available and the route thru Minn/St Paul is more direct than any other one-stop flyer.","","","Economy","","8.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Jackson","United States","2014-03-25","Family had tickets to fly from Latrobe PA to Orlando on Mar 22 2014 - was told to arrive at airport 2 hrs early. flight was to leave at 5.50pm. Around the time when passengers should have boarded the plane they announced the plane was delayed due to hitting a bird on the way in to PA. Was told the plane would leave around 8pm. Needless to say had to stay at a hotel until the next morning was told to arrive at 6am plane was scheduled to leave at 8am - this never happened. Plane left at 1pm. Family had to cancel trip since they could not arrive in Orlando port in time. They are rude and do not communicate to their passengers when they do communicate it is all lies. Never fly this airlines - the small discount in price is not worth all the headaches you will experience with Spirit!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Conner Lee","United States","2014-03-24","I have used many airlines but Spirit is the worst one of all. They charge you for both carry-on and check-in bags. I understand check-in bags but charging for carry-on? Carry-on is more expensive than check in. I ended up spending $80 just to check in my bag round trip. Only reason I chose spirit was because their tickets were cheap but in the end it caused far more inconvenience for the same price. I did not make the flight and I ended up having to stay at the Arizona sky harbor airport for over 10 hours extra. I called customer service line and all they kept saying was that they can't do anything over the phone and I have to talk to the gate agent. Needless to say I will not be flying Spirit again.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Travis Whitfill","United States","2014-03-24","I will never fly Spirit Airlines again. They slap on ridiculous fees for everything - including (1) fees for checked bags and carry-on bags (2) fees for the option to select your seat and (3) $3 for even water! I am 6'5"" and generally have no problem fitting in airline seats but was not even able to fit into the seats on Spirit Airlines. Most cramped I've ever been. When I called Spirit trying to ask questions their phone service was horrendous and I couldn't even talk to a real person!","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Trang Le","Canada","2015-07-20","Flight delayed almost 4hrs and they offer a snack voucher worth $15. It's almost 10pm. Only a few stores open. Missing a day of work due to this delay and they said this is the best they can do. Choose another airline and save yourself a headache!","","FamilyLeisure","Economy","YVR to YYC ","1.0","1.0","2.0","2.0","1.0","1.0","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Roxanna Marinia","Canada","2015-07-19","The only reason we went with Sunwing after reading several bad reviews was the decent price. We were aware that Sunwing was notorious for delays, but decided to take the risk. What a mistake we made. Our original departure time was 3.45 pm. Under an hour before we were supposed to board, we were told that there was about an hour and a half delay. Not too bad yet. However, as time passed, the delay got pushed further and further, until finally, our new departure time was 1.00 am. This was a complete nightmare for all passengers, including those who had very young children. Instead of telling us right away that our plane would be delayed until such a late time, they kept us at the airport, waiting, with very little information as to why the delay happened. ""Compensation"" was $20 meal vouchers that were useless at the time, since most of the restaurants in our area were shut down for the night. We also got $75 vouchers for excursions, but it still did not make up for a day of our vacation ruined. Two weeks later, on our way back to Toronto from Holguin, our plane was in a similar situation. First a four hour delay. No explanation. The delay once again got pushed to later times, until it was over five hours of waiting in our hotel lobby without air conditioning. New departure time was 1.45 am. In conclusion, we will never fly with Sunwing again, as it seems that customers are the last thing they worry about. With huge delays and no communication between the airline and the passengers, Sunwing is not a good option in any shape or form.","","FamilyLeisure","Economy","Toronto to Holguin","2.0","2.0","4.0","3.0","1.0","2.0","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Dinah Coles","Canada","2015-07-15","We were delayed 8 hours. During this time we were not kept informed of the status of our flight. We were just expected to wait. We even boarded the plane and were later asked to de-board due to mechanical issues after waiting in the plane for 2 hours. Due to the delay we did not have a ride home. Therefore we had to pay for a very expensive cab ride. Of course they refused to compensate us claiming that any delays are not the responsibility of the airline. The only compensation was a meal voucher which we had to use within 45 min or we were out of luck. And good luck speaking to a live person at customer service. There is no such thing. There is absolutely no way we would ever fly Sunwing again. All the negative reviews are true. I'm not even sure how they are still in business.","","FamilyLeisure","Economy","Toronto to Vancouver","1.0","1.0","2.0","1.0","1.0","1.0","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","T Mai","United States","2011-07-17","SEA-BOS round-trip flight one stop in MSP both times. I was seated in a 737-800 with no seat changes. The crew came around 5-6 times on the flight from MSP-SEA when it was only a 5hr flight. On every trip the plane was early to arrive by 10-15 mins. I was very impressed that every plane was on time for take off and arrival. Many people complain about the $25 checking fee for bags and I have to say that every airline has a checking fee whether hidden in the ticket price or not. I was very glad that Sun Country is a smaller airline because the flights weren't incredibly crowded. I witnessed a heavier man asking for a seat change due to increase his comfort and the attendants gladly moved him to a different seat on the plane. On my flight from BOS-MSP there was an incident where they double booked 2 seats but otherwise it was pretty smooth.","","","Economy","","9.0","","","","","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","S Moran","United States","2011-05-21","Minneapolis to Las Vegas. When checking in on-line be aware of the fees tacked on if you want to sit next to your spouse or traveling companion. You can possibly avoid this if you go to the ticketing booth. Boarding procedure at Minneapolis is time consuming. After calling for first class medical family and no carry on the rest of the plane boards similar to cattle being driven into a chute. Las Vegas boards their planes back to front (first-class medical family and no carry - on go first in that order) and because of this procedure we enjoyed 15 minutes ahead of published flight time. The staff were fantastic. Excellent service is what sets this airline apart from all the other airlines in Minneapolis. This company has sadly fallen in line with other airlines with regards to pricing and to the bottom line of running an airline. After sending two e-mails and talking to a customer representative who seemed indifferent to the entire process can honestly say that we will not fly with this airline in the future.","","","Economy","","","","","","","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","K Nagle","United States","2011-05-20","MSP-LAS ten times in the past five years. Every flight has been great staff friendly and efficient. I don't care for the checked baggage fees but that's unfortunately become the norm for just about every airline and I do miss the free cheeseburgers but we've still been very happy with their service and planes.","","","Economy","","10.0","","","","","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Schwartzbaue","United States","2014-03-24","After 7 hours of delays canceled flight rescheduled flight for following morning 6 hours of delays - zero explanation and horrendous customer service.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","James Straub","United States","2014-03-24","It was unbelievable that you didn't even get a drink or snack for a 5 hour flight! Also a fee for a seat? To really top it off the two seats directly in front of me were broken and pushed forward with caution-like tape wrapped all around them! I've never seen anything like it. This left me unable to get a drink if I wanted because I had no tray to place it on. What blew me away was there was no apology or explanation about the seats and no complimentary offers due to the major inconvenience. The flight attendants acted like there was nothing abnormal at all! I will be sure to tell everyone not to fly this airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Tazjere R Wilson","United States","2014-03-22","I will never fly with Spirit Airlines again. This airline charges far too much. I had to pay $150 extra dollars just to check a bag and bring a carry-on round-trip and pay $10 for my seats each way! There should not be a charge for seats especially if I'm already purchasing a ticket. All of the staff members were incredibly rude. My flight had a 2 hour delay and we weren't even offered refreshments as a gesture to make up for our time. The refreshments were extremely overpriced We didn't even get a complementary cup of water! The flight attendants were not friendly. My flight was from Chicago (ORD) to San Diego (SAN).","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Smith","United States","2015-07-10","I just landed in the Bahamas. I was very worried about the airline especially after reading all the negative reviews. My flight was great. The plane left on time and the staff were excellent. The plane was clean and appeared to be new. You get what you paid for. If you want champagne service go to another airline. For a family of 5 it fit the bill and I would fly with them again!","Boeing 737-800","FamilyLeisure","Economy","Newark to Bahamas","10.0","5.0","5.0","2.0","3.0","5.0","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Felix Maltchinski","Canada","2015-06-30","Took Sunwing for the first time from YUL to VRA. The airline by itself is ok compared to the competition, some food was free. But the headsets had to be paid for and no PTV available.","Boeing 737-800","FamilyLeisure","Economy","YUL to VRA","6.0","2.0","4.0","2.0","1.0","3.0","","3.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","D Jotwani","United States","2010-12-22","Minneapolis to San Francisco travelling with my wife and 8 month old son. The staff at the check-in counter very polite and helpful suggested changes to my overweight bags so that I wouldn't be charged extra for them (saved me USD $75) - they were very patient while I was re- arranging my bags. Cabin crew was courteous and cheerful. Seeing that I had an infant they offered to seat me in one of the empty rows so that I could get the extra seat for all the childs stuff (diaper bag food etc.)","","","Economy","","10.0","","","","","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","E McCoy","","2010-07-28","LAX to Minneapolis. This is my first time of flying Sun Country. My daughter and I had a connecting flight. From Manila to LAX we flew Philippines Airlines and from LAX to MSP Sun Country. I was charged $25.00 for each of my checked in baggage. I never had to do this with other airlines. I have fllown NW American Delta etc. for my connecting flight and did not have to pay for my checked in baggage. I explained to the Customer Service Rep that this is my connecting flight but she insisted that I still have to pay because the plane I took for my international flight was not Sun Country. No matter how I explained it I still paid for all my checked in baggage. To make matter worse my daughter and I were separated when they assigned seats. I asked that we sit together because she is a minor but I was told by the CSR they can't do that for me and that I just have to wait to see if there are people who would be willing to switch once we get in the plane. No one was willing so my daughter and I were apart. I did not like the CSR. As I was trying to explain the situation she was smirking and it was very insulting. My daughter mentioned this to me later that she also noticed it. Very rude. I hope I don't have to fly Sun Country again.","","","","","1.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sebastien Gagnon","Canada","2014-03-22","We had the displeasure of being on the March 7th flight departing from Plattsburg New York heading for Fort Lauderdale (flight #451). Flight was delayed until the next day. They told us to come back at 8am by that time we checked in and went through security to find out that the flight had been delayed again. They only offered to refund us but as per their’Contract of Carriage we were more that 2 hours delayed this implies that someone should of offered us re-accommodation or rebook us on another flight. This was never offered.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","V Placeres","United States","2014-03-22","Picked Spirit because they offered the cheapest price for my flight. However you don't get to all the hidden fees until it's too late! I spent nearly the same amount of money paying for fees like carry-on fees fees to pick a seat and then water isn't even complimentary inflight. In the end I'd rather fly with a better airline if the price is the same. Not choosing spirit for future travels. Not recommended unless you are traveling with just a personal bag not an actual carry-on luggage. Unbelievable. What was supposed to be an affordable flight turned into a bait and switch situation. I'd rather pay full price than be deceived. Do not pick seats in row 10 as they do not recline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Peters","United States","2014-03-22","March 13 flight 245 from Chicago to Las Vegas return on March 17 flight 446. Worst airline of all time. Cheap tickets? They charged for bags (carry on or checked) charged for seats charged for coffee on the plane. I was told to sit for my wheelchair request getting to the plane when it was in final boarding! I'd still be sitting there if I hadn't asked again for assistance. Staff seemed completely uninterested in passengers at the airport. Never again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Woods","Canada","2015-06-13","Our non-stop return flight from Jamaica to Toronto was changed mid vacation to include a ""stopover"" in Punta Cana. On boarding we were told we would be dropping off passengers to Punta Cana before heading to Toronto, adding an additional 1.5 hrs to our flight, including an additional takeoff and landing. In fact we were late leaving due the luggage needing to be re-balanced. On arrival in Punta Cana, approx. 20 passengers got off. Apparently they had been diverted from Toronto to Jamaica to spend the night before continuing to their destination of Punta Cana the following morning, due to their flight not being full enough? When the passengers had left the plane we were further delayed by more rebalancing of luggage and refuelling. Re-fuelling, and rebalancing completed, imagine our shock with yet a further delay as Sunwing made some additional cash by loading some fresh fruits and vegetable cargo onto to our plane! Then some additional unloading as they backed some of the cargo off of the plane as they apparently loaded too much. All said and done we sat on the runway for two hours, with a plane full of passengers and young children. We were not permitted to leave the plane, it was very warm and crowded. We were able to use the washrooms, but the line-ups were long and the facilities very messy due to the overuse. No food or beverages were provided during this time and many of the children were cranky, hot and tired resulting in passenger/parent altercations breaking out all over the plane. It was very quickly becoming a very hostile environment. Additionally the inflight entertainment system had stopped functioning mid flight so all passengers could do during the two hour torture session was stare at the clock ticking off a lengthy delay and stare out the window at a very inept airport crew dropping luggage onto the Tarmac. The flight crew lacked a single drop of empathy at passengers comments, in fact when I asked what they were going to do for us to compensate us for our time and discomfort the response I received was that ""they would get us to our destination safely"". So in the end when we finally took off and reached our destination of Toronto, our 4 hr direct flight turned into over 8 hrs, with a 3 hr pre-flight arrival at the airport making our journey over 11 hrs. We were provided with a snack and a glass of wine, and a sandwich.  Disgusting, negligent, irresponsible, unacceptable. I will walk, or crawl on a vacation before flying Sunwing airlines ever again.","","Couple Leisure","Premium Economy","Jamaica to Toronto","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Wright","Canada","2015-05-20","WG 511 May 9. WG 512 May 16-17. Elite must mean something different to Sunwing. $50 each way to upgrade to a wider seat with more leg room and would not stay upright for take off and landing. The stewardesses must have known this as they didn't even ask me to return to the upright position. The inflight ""champagne"" service is actually a plastic cup of crappy sparkling wine. $3 bottles of water but shortly after that free juice or cups of water with the breakfast sandwich. Fine it's just the flight not the whole vacation.","","","Premium Economy","","4.0","2.0","3.0","1.0","1.0","","","2.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","M Smart","","2009-12-04","While attempting to check in the night before departure we learned that the airline sometime earlier had canceled our non-stop flight and switched us to a stop-over flight that left 45 minutes earlier (requiring a much earlier wake up) and was an hour and a half longer. We got no email advising us of this change. Traveling with small children the change made for an significant inconvenience. Had we known we would have purchased non-stop tickets with a different airline for the same price. The airline offered to send us vouchers for $50 in travel at a later date but that assumes we would fly with them again. Very disappointed.","","","","","2.0","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","-","","2009-05-10","MSP to RSW and back. Exceptional service newer aircraft and on time performance makes this Minneapolis based carrier my favorite way to travel to Ft Myers and back. First class service is second to none with attentive and smiling attendants and the service in coach is also above average than what you get with legacy carriers. Both flights on board 737-800 a pleasure to fly on clean and well maintained aircraft.","","","","","5.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jim Haag","United States","2014-03-21","Well I have to say we have traveled spirit since the beginning out of Atlantic city to West Palm Florida. Each flight may have had some delays but overall its a very good airline. I have to remember what the owner said in an interview you don't to McDonalds for a steak. They get me from place to place safely and get me on the ground. Overall the flight crew are great.","","","","","4.0","3.0","4.0","4.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Theresa Smith","United States","2014-03-21","Friendly helpful staff. We were able to get cheap flights round trip out of Chicago. The flight was 30 min late out of the gates but due to the weather all flights were late that evening. We were early on the return flight. The staff seemed to enjoy their job and it showed when dealing with the customers. The biggest complaint is the seats do not recline at all. We took a red eye flight both ways which makes it very difficult to sleep. Also I understand charging for beverages but I think a glass of water should be offered at no charge.","","","","","8.0","3.0","5.0","1.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Ramirez","Canada","2015-05-13","On April 26 checked in for a flight from Toronto to Puerto Plata. The check in agent was not friendly and very direct. She stated that my mother could not check in with us however did not indicate why. I informed her we were all on the same booking and that my mother did not speak fluent English. Our seats were selected for us without asking us where we would like to sit (fwd mid aft). When I booked the flight I was informed that my 2 year old daughter would receive a child's meal and a kids backpack with activities. I was informed on the outbound flight that there were no child's meals for my daughter and that her only option was the cheese pizza that is offered to all passengers. My daughter at no time was offered the Kids backpack. On May 3 Puerto Plata to Toronto the check in process was a mess there was no order and it took forever to check in. As inbound special meals were being offered in flight I enquired about my daughters child's meal I was informed there was no child's meals and only the cheese pizzaâ- again! I asked the flight attendant if my daughter could have her meal as they had now commenced serving the food. The flight attendant asked the manager came back and stated as per the manager my daughter would have to wait and that she did not wish to skip rows. I informed the flight attendant that those passengers who had ordered special meals ie: vegetarian meal had already received their meals. She stated she was following direction from the manager. Landing into Toronto my daughter was struggling and was crying and screaming. I was holding my daughter to soothe her when the in-flight manager abruptly informed me that my daughter had to be in her seat seatbelt fastened. I informed the manager that I was attempting to calm my daughter down and was trying my best when she indicated that my daughter would have to be in her seat and that if she did not take her seat that she would have to inform the Captain that the cabin was not secure and that we would not be able to land. I would not suggest Sunwing to a family/friend. This airline lacks in professionalism and customer service.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Brooks","Canada","2015-05-10","We travelled SunWing for the first time on April 27th to Cuba. We decided to upgrade to the 'Elite' service as it was our honeymoon. We were completely disappointed by Sunwing and the staff at Pearson. Started off with the 'priority' baggage handling. Told that they could check our bags starting at 12.45 so we got in line at that time. Got to the counter at 12.50 but was told they were still checking late bags from the previous flight and asked to stand to the side of the line until those were done. As we stood there waiting they started letting people from our flight on. We approached the baggage lady and were told we had to go back and stand in line again (which was now a huge line up). A few hours later we found ourselves waiting for the 'priority' boarding service. They called this so we went to the line and found about 60 people ahead of us. We assumed they were all flying elite but 30 seconds after the announcement for priority boarding they started boarding everyone else. The wife and I went to the desk and asked if we were still getting boarded first. The woman working at the desk said we were and said to give our ticket to the woman checking boarding passes who just stood there and intentionally ignored us while continuing to check other peoples passes. This went on for about 5 or 6 passengers until I asked her if she was going to take our boarding passes which I slid across the desk when her partner asked us to. I picked up the boarding passes and held them directly in her face as I guess she was expecting me to do. Once landed in Cuba our 'Elite' seats were in the middle of the plane (which they off loaded from both front and back) so we ended up being last off the plane. After clearing customs from the back of the line we found our bags just sitting alone in the airport. Landing back in Canada our bags were not brought off first as they were supposed to. The only bright notes was from the Cuban Airport staff. They actually did allow us priority boarding from Cuba. We will likely not ever fly Sunwing again and for sure not waste money on their 'Elite' service.","","","Premium Economy","","6.0","1.0","1.0","3.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Freda Hughes","Canada","2015-05-05","My husband and I travelled with Sunwing airlines on April 18 2015 to Punta Cana. We upgraded to elite hoping to receive better seating and services than Sunwing promised us but of course we were greatly disappointed with all the above. The airline attendants were very rude and abrupt seats still contain ashtrays and the movie's sound system was all static. We will do everything in our power not to patronize with Sunwing again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","-","","2009-04-06","We have flown Sun Country many times. The staff onboard are extremely helpful and polite. We have flown both first-class and coach and have been treated very well in both locations. The onboard food has been very pleasant. We far prefer Sun Country to Northwest which is the ""big"" local carrier. We have been treated rudely on NW and the service was just not up to the standard that Sun Country has set. We'll continue to fly Sun Country whenever possible. We were a bit nervous after the financial issues of Tom Petters (who ran the parent company that owned quite a bit of the airline) that our flight this spring might be cancelled or affected somehow by the trouble. However as it turned out we were every bit as pleased as always.","","","","","5.0","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","-","","2008-11-19","Support this MSP based small airline. Although in Chapter 11 they are operating a full timetable.. Their cabin crews even though they are currently only receiving 70% of their pay (due to the problems of parent company) could teach cabin crews of all of the legacy carriers serious lessons in courtesy and pleasantness. Flight crews do their bit keeping flight information flowing from the flight deck. All in all the sort of experience that takes me back some years when the legacy carriers appreciated my business and tried to get me as a regular customer. On my most recent flight we were 25 minutes late leaving arrived 10 minutes late but I was out of the aircraft in my car and away from the terminal within 10 minutes. Their aircraft are modern clean and as comfortable as you get theses days and their fares are very competitive. During a nearly three hour flight the cabin crew came around twice after the normal drinks round to enquire if passengers needed anything. It didn't appear that there was any ""hiding in the galley"".","","","","","5.0","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","-","","2008-05-12","MSP-RSW return. Genuine concern and commitment to passenger satisfaction and overall customer service is something unheard of today this airline does it better than most carriers. Comfortable flights left and arrived on time on modern clean Boeing 737-800 with periodic updates from cockpit on flight progress. Well done Sun Country I hope reps from the majors are reading this they ought to take a page or two out this book for a change!","","","","","5.0","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jeanette Castillo","United States","2014-03-21","My husband and I had a flight last week back to Houston TX from LA. We were about to leave for the airport when my husband got a notification not from spirit airlines that our flight was delayed. When we were on our way to the airport for the second time he decided to check again to see what our flight status was and it was cancelled. We did not receive an email from spirit indicating that our flight was cancelled. By far the worst airline! This was the first time we have taken this airline and will be the last time we do so. The flight tickets maybe cheap but it is not worth it in the end.","","","","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lane Eisenberg","United States","2014-03-18","We booked a trip to Vegas for our son's 21st birthday when we called to check our flight it was delayed before we even left home. Arrived at the airport and was told the flight was delayed again from 9.30 to 11.30 however then the flight was delayed again to 12.15 and then to 1.30pm and then we got the great news that our flight was cancelled along with two other flights. Never has this happened in all my years of traveling they had no other flight to book us on until after our trip dates were over! We will not book with this airline again as it ruined our vacation and they were not helpful at all or concerned.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mary Mills","United States","2014-03-18","Flew out of BWI on March 6 2014 flight #301. I returned on flight #410 on March 10 2014 from Fort Lauderdale back to BWI. My experience with Spirit Airlines was by far the most unrealistic unbelievable flight I have ever had. They advertise that Spirit has the lowest fares but in essence they do not for the following reasons: 1) You charge $45 to take on a carry-on if done so online $50 at the airport counter $100 if the attendant at the gate says your carry-on is not deemed to be a carry-on. 2) $40 to check if done so online. 3) $2.00 for water on the flight and on and on. I was allowed a bag with a hat from BWI to Fort Lauderdale and on my return with this same bag I had to pay $50 because the attendant said I only could have my purse which was not a large purse. When I told her that I came down with the same bag she responded in an unprofessional manner and said well here you will pay. I will never fly with Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Barbara Bell","Canada","2015-05-05","My husband and I travelled Sunwing through Signature Vacations to Costa Rica. We paid extra for Elite Plus and were given row 15 which we were told had extra leg room. It did have extra leg room. It did not however have the ability for the seats to recline. Almost a 6 hour flight with no movement for the seat was very difficult. I recommend Row 16 if paying for Elite Plus as row 16 has the extra leg room and the seat movement. I believe row 14 does not have reclining seats as well but that would need to be confirmed. We left the gate 50 minutes late but I knew this was possible and brought my own snacks and drinks on board as well as my tablet with books and movies so I was able to entertain myself for the trip. The on-board movies were played from drop down units not in seat. The weight limits were difficult especially for the carry on item. The airline did check the weights for some people who looked like they were carrying too much. I do believe that I would try to fly using another airline first and I guess the size of the price difference would make the decision for me.","","","Economy","","6.0","2.0","5.0","3.0","2.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Douglas","Canada","2015-05-04","10 day package deal from Vancouver to Maya Riveria. This is the worst airline we've travelled - we are seasoned travelers. Purchased Elite Plus both ways. Incoming trip - advised our carry-ons were overweight. They were only allow 5kg? That's the weight of the carry-on empty practically. No special quirks for the Elite extra fees except the leg room. It's a cattle train. No personal entertainment. In fact the small little screen which pops down halfway through your trip only has static for the sound. They don't care. They keep in playing anyway with no one watching. This happened on both in and on going. When you reach Cancun be prepared to unboard then stand on tarmac waiting for them to load you in a bus to the terminal. In the heat. Be prepared to be packed in like pigs going to the slaughter with no air except exhaust fumes. Expect the same for the return trip. We were one hr late on our return trip getting us into Vancouver at 1 am. The plane was freezing on the return. The only solution was buying a $15 disposable blanket! When I suggested we paid for elite the steward said no blanket but how about a big glass of their cheap swill wine. Only way I'd load up in one of these cattle runs is if we were to be evacuated for a hurricane.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","-","","2007-11-19","Nice terminal relatively quiet and friendly fast check-in clean leather seats (a bit snug but unless you're in first class what airline isn't?). Inflight HOT sandwiches (and cookie) with leftovers cheerfully handed out by flight attendants. Flight on schedule but equally important to me are the attitude and little things and they were tops. I was very impressed by the honesty and efficiency with which they handled the return of my husband's I-POD (left in the magazine rack at his seat on the plane). I reported it lost from home the next day and within an hour I got a call letting me know they had it and where to pick it up. Great catch by the attendant and great customer service by the office people who were friendly and helpful. The overall appearance is that the people who work for Sun Country are happy to be there. I highly recommend Sun Country Airlines. Keep up the good work.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Mary Wall","","2007-03-20","MSP-Puerto Vallarta. From the moment we checked in at MSP/HHH throughout the flight to PV and returning to MSP a week later we had a great experience with Sun Country Airlines. Flight attendants were consistently friendly on both flights. We have flown Sun Country many many times and will continue to do so! I look forward to our next trip and flying with Sun Country Airlines!","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","B Hinrichs","","2007-02-01","MSP HHH to Las Vegas was perfect - departing and arriving on time. The return flight that was scheduled to arrive at MPLS at 1:00 PM on January 28th; however it 12 hours late arriving at 1:00 AM on the 29th. Fortunately I have family to spend time with away from the airport - some passengers were at the airport 14 hours! I initially arrived at the airport at 6 AM to check my luggage and then returned again 4 hours before actual departure - because it wasn't certain when the plane would arrive from MPLS to unload/reload. What made the passengers most angry and frustrated was the fact there were no SunCountry agents at the desk. The delays were not posted on the electronic posting so no one had a clue what was going on. One passenger finally called Minneapolis Reservations and requested that an agent come to the desk in Las Vegas and update passengers as to what was going on - this didn't happen until 1 hour prior to boarding. Positive side: Attendants were wonderful; food was hot generous and appreciated.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Lowe","United States","2014-03-18","Flight 470 from SAN-LAS on 3/16/14. Spirit Airlines is the worst in this industry from paying for a seat to paying for a carry on bag my first experience was my worst experience. I'll never travel on this airline again I'd pay us airways high fares doubled before Spirit gets another dime of my hard earned money.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Riley","United States","2014-03-17","Round-trip from MYR-ACY 3/14/2014. Rturn to MYR on 3/16/2014. The new planes (2014) are ""tight"". The new seats no longer recline and there's even less room for your knees. The less than 1.5 hours flights are tolerable. Just get ready and take some advil.","","","","","3.0","1.0","4.0","4.0","5.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Munden","Canada","2015-05-01","All in all had a great trip to Punta Cana. Travelled from Newfoundland via Gander/Deer Lake. Sunwing almost had the deal sealed as a repeat customer. Check in from Deer Lake was terrific. Staff were excellent. Flight down and crew were also great. The Sunwing check in experience to come home left us feeling robbed and disgruntled. At some point Sunwing needs to incorporate 'Discretion' in to their operations. At the end of the experience getting off the plane back home I was left with the 'lasting' feeling that everything was a mere money grab for Sunwing when I had supposedly already paid for a 'Premium Options' package when I purchased my package. They are the masters at smoke and mirrors when I compare Sunwing to other tour operators I have used to travel to the Dominican Republic from Atlantic Canada in the past. Neither my wife nor I will rely on Sunwing to do that again if it is within our power to determine so. Ironically I don't really think that Sunwing even cares.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Terry Halbert","Canada","2015-04-30","My husband and I returned from Las Vegas on flight #054 arriving in to Toronto at 1.58 am on April 27/15. We purchased Elite Plus so that our seat was larger and the luggage restrictions were more forgiving. The service by the flight attendants on this flight started out ok. We received a hot hand wipe and a drink of pop with our sandwich. That was the end of the service. We were never offered any further beverages of any kind particularly water for the duration of the flight. No chocolates at the end either. the water part is the issue. yes we could have buzzed for water but the beverage service was only offered the one time. We were never offered any wine or beer either. Was it the end of the day and everyone was tired and had run out of supplies? Not impressed.","","","Economy","","7.0","4.0","2.0","1.0","2.0","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Matthew Chesterton","","2007-01-29","I flew sun country to SAN from MSP and back and found SY to be the perfect airline for me. If they only had a Frequent Flier program and flew to PHL I would fly them all the time. When you check-in at SAN you have to use the DL check-in position and DL gates. You arrive at gate 38 and depart gate 36 in terminal 2. Great Airline!","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Virginia Miller","","2007-01-19","My husband and I flew Sun Country 12-25-06. Early into the flight an announce-ment was made that there was a CAT loose! We were all asked to look under our seats for the cat. The stewardess and the owner (a young girl) were crawling around in the aisle calling ""here kitty"". I was very upset as my husband is extremely allergic to cats usually breaking out in hives and having difficulty breathing. The cat was found under his seat but luckily he was in the restroom at the time. I had no idea cats were allowed on the plane! The stewards were quite casual about the whole thing only that ""yes cats were allowed but hadt o be kept in their cage/container at all times. My questions -- was the owner fined for letting the thing out ? What steps would have been taken had my husband had an attack? Should the other passengers been notified that a cat would be on board?","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","S Douda","","2006-08-02","Great customer service from the moment you check-in until the time you leave. Flight Attendants are always friendly helpful and smiling. They serve hot sandwiches and cookies on every Flight. Planes are new clean and have leather seats. Wonderful experiences with sending my children as unaccompanied minors as well. The kids were boarded last and walked by the Gate Agents to the Flight Attendants and shown to their seats. The kids thought the Flight Attendants were very nice. When they got on the Flight Attendants introduced themselves helped them with their luggage explained where the restrooms were and got them anything they needed. They were also seated with the other unaccompanied minors; and were able to talk and share coloring books and toys. The were taken off after all the other passengers got off and signed over by the Flight Attendants themselves. Very well done for only $50 each way. Great service at a low cost. Great little airline!","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","D Johnson","","2006-06-30","LAX-MSP-LAX. My wife and I were very pleased with our flights. Friendly and helpful crew comfortable 737-800 all-in all found Sun Country better than Northwest for LA-MSP. travel. Only downside is red eye only but will use again.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Adnan Mir","Australia","2014-03-17","Flew from Ft Lauderdale Airport to Chicago O Hare. It was a morning flight so experience a mile long wait at the TSA counter in Ft Lauderdale airline cannot be blamed for this. Booked this flight because it was cheap and since we were doing a lot of around the country flights Spirit really saved us some money. I was really satisfied with the flight slept through most of it the flight was cramped with no inflight entertainment but that did not bother me much. I know most people complain about the extra charges but if you plan your trip right at the start with spirit it is actually quite a good experience. We flew back to Las Vegas using Spirit and I found that experience to be good also no delays in either flights. Overall will fly Spirit again.","","","","","10.0","2.0","2.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Dufour","Canada","2014-03-17","We flew Spirit over the first week of March 2014 having picked it as an affordable way to get down to Miami from Montreal for a cruise. Our flights (both departing and returning) were delayed by at least an hour. The seats did not recline. I understand that this is a no frills airline but seriously? If you offer red-eye flights or flights at all at least giving your clients a comfortable place to sit/sleep should come free with the purchase of a plane ticket. Staff were very rude. Somehow each of our bags gained between 4 and 5 pounds between us weighing them at the door of the airport with our own scale at the scale sitting at the entrance to the quick bag check in line and the actual quick bag check in counter. Our carefully distributed bags ended up costing us an extra 25$. Needless to say we'll never be flying Spirit ever again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Zac Baker","Canada","2015-04-28","I was travelling from Toronto to Punta Cana for 1 week for vacation the flight down to Punta Cana was great it left on time no problems at the airport and good service. But on the way back our flight was originally supposed to take off at 11.25 am we went down to the lobby for 7.30 am for our transfer to the airport we waited for about half an hour then we received a phone call saying that our flight had been delayed a couple of hours. We waited again then we were informed that it had been delayed again for another couple of hours. We again waited and then a Sunwing representative told us that the flight had been delayed until the next day - 4.00 am the next day. They then transferred us to a different resort where it took about 3 hours to get our rooms. Then later that day we had found out that it is being delayed again for a 5.15 am flight. I have flown with Sunwing once before and there was no issue but this was very annoying having my flight home be delayed 4 times.","","","Economy","","4.0","4.0","4.0","4.0","4.0","","","2.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","F Durelle","Canada","2015-04-24","Mar 26 to Apr 9 2015. This was our first time using Sunwing and it was their first year offering direct flights from Moncton N.B. to Orlando Florida. Our trip to Orlando went without a hitch. Staff were extremely friendly and service was good. Inflight entertainment wasn't anything to brag about but I had come prepared and had my own music and magazine therefore I would not factor that into the equation whatsoever. Except for the aborted landing on the first try the flight was very enjoyable. Our return trip was like it was with a totally different airline. Firstly we were disappointed in the way they handled and failed to inform us of the delay in processing and checking us in. We were standing in line for at least one hour without the line moving at all. We finally heard from someone in the lineup that he heard that their computer system was down. It would only have taken 1 employee to speak up nice and loud telling us that their system was down instead of letting us stand in line like that. Needless to say that made us late in getting checked in. We were finally onboard and ready for take off when the captain came on the line informing us that there was a light on that he needed to go back to the station and turn it off and that it would only take a few short minutes. Approximately 1/2 hour later he comes back on informing us that they needed the services of a mechanic and that once the mechanic arrived it wouldn't take long to fix but that it could take a while for the mechanic to arrive at the airport to fix it. We are now over 1.5 hours late for our return flight. Nothing was offered to compensate the passengers for this delay. We were all starved by then. Once we arrived in Moncton we were unable to disembark because there was another plane boarding then we were unable to disembark because another plane had arrived and they were going through customs so we spent another hour just sitting there. So what should have been a 3 hour 15 minute stay in the plane ended up being almost six hours. Not good. I would still recommend Sunwing if only for the fact that this was their first year offering the service direct from Moncton to Orlando but from reading all of the other reviews just remember it is buyer beware.","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","4.0","1"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Joyce Cadwell","","2006-05-23","I just finished my 5th. business trip within 3 months using Sun Country. I fly with a medical Neb for Asthma and every time the bag was pulled for a check ""Good going Sun Country"" makes the passenger feel safer that they are doing their job. Even with some delays they are far superior to the ""other"" scheduled airlines I have flown on. A pleasant customer service smile goes a long way. Keep up the good work.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Wayne Roberts","","2006-03-15","Had to opportunity to fly Sun Country for the first time and was very satisfied with the airline. Sun Country provides audio entertainment with either your own L/R adapter and your headphones or they will provide you one for $1. Some services cost extra but are reasonable. Costs: Can of beer (Miller or Bud) $3 Harder drinks (Like Long Island Ice Tea) $5 Traveler pillow and blanket (Yours to keep) $5. Sun Country is one of the best when it comes to the budget airlines much better then Ted or Air Tran and the service was very friendly. The only problems were the lack of staff at MCO and how the tickets and boarding made you think you were flying Delta. Also the audio entertainment (All 8 channels) repeats every hour. Otherwise the staff helpful and friendly and flight attendants are first rate.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Carol Peterson","","2006-02-21","We have had occasion to fly Sun Country three times in the last year to three different destinations and home again. Each time has been a very pleasant experience. We are particularly impressed with the airport personnel at the Humphrey Terminal who are on hand to point us in the right direction and to answer questions always with a friendly attitude. We experienced only one delay -- brought about by weather conditions. Many thanks Sun Country for being there!","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Sklar","United States","2014-03-17","3/16/14 Flight 971 FLL-DFW. worst domestic carrier - apparently a well known fact. Nickle and dime you to death or at least extreme aggravation. Ended up paying nearly as much as I would have on another airline for much worse service. Never fly this airline! Was in one of the big seats up front so seat ok. Pity the suckers in back.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Drinkard","United States","2014-03-17","My fiancé booked a surprise package deal for our honeymoon that included airfares on Spirit. There are some clear cut pros and cons with this airline. The good: Cheap fares new planes and assigned seating. The actual airfare you'll pay is cheap however there are other fees to be found. More on that in the bad. The planes appeared to be modern and new. We enjoyed plenty of leg room and a clean bathroom. Having assigned seating takes a little pressure off boarding as well. The bad: At the best unhelpful at the worst rude employees and staff. Excessive baggage fares. When my husband and I checked in 1 hr 10 mins early we were told we were late and had late arrival written all over our boarding passes and luggage. Spirit boards 1 hour before scheduled departure. The baggage fees will take you by surprise if you don't do your research. I also take issue with our FAs insulting attitude in our return flight from Cancun. Yes it's spring break and we're coming from Cancun but announcing on the loud speaker ""It sure is quiet in here. Nobody's talking but the babies because they're hungover."" Would I fly Spirit again? Probably but only after a careful cost comparison against other airlines.","","","","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Spivey","United States","2014-03-17","Worst airline I've experienced. Flying Vegas to Houston we had a 12 hour delay due to a ""cracked windshield"". Instead of having another plane available they had to fly in a new windshield from another city and put it on. They waited until boarding time to break the news. They also changed our departure gate several times. They charge for both carry-on and checked bags. They charge you to check-in. Terrible customer service. No complimentary snacks or refreshments provided. Overall a terrible experience. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Michael Redmond","Canada","2015-04-23","My family and I along with 184 other passenger were all in the understanding that our Sunwing direct return flight was a direct flight from Punta Cana to Edmonton. However Sunwing purpose held back this information from everyone's itinerary on the whole flight. Why stop in Hamilton? 1) More effective us of their flight crew (same flight crew can not do Edmonton to Punta Cana return) 2) Air cargo from Dominican very lucrative for the carrier 3) Southern Ontario to Edmonton cargo market lucrative for Sunwing. This stop added 2.5 hours onto our flight time and not one passenger de-planed not had prior knowledge of the stop over. Nothing but a cash grab at passengers expense an insult to our intellect! Never again!","","","Economy","","1.0","4.0","4.0","4.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Bazinet","Canada","2015-04-23","Ottawa to Punta Cana April 4 flight 448. Punta Cana to Ottawa April 11 flight 449. I have flown several times in the past and I did like everybody else went to a travel agent. I assumed that everything would be organized for us but it wasn't. The seats are so tight together we couldn't move we were not allowed to go to the bathroom because of turbulence which I understand but when you have to go you have to go. We were never at any point in time told that we would have to drop off other vacationers to other resorts. We were told there was a 90 mins bus ride to the resort. It took us 3 hours on the bus because of drop offs. We were given a piece of paper that indicated we needed to check out at 5 am to be picked up at 6 am (wasted 45 mins waiting) to be brought to the airport and be 1 hour too early at the airport. The flight wasn't even on the board yet. After getting our seats eventually and we were not allowed to choose the seats we wanted we had to wait another 2.5 hours. There was a 25 min delay taking off in Punta Cana. No explanation why yet when we landed we were told not to be late because they don't wait for anybody but somehow we had to wait for someone! There was 3 bathrooms on the plane but one of them was in the galley so not very convenient because we were told not to block the path for the stewardess understandably and the looks we got when we would go to the bathroom yikes! One of the questions on here asked if I flew Premium or economy? We were never offered premium plus there is no way there is room on the plane to have Premium? I will travel again but I will be wiser the next time and I will ask a ton of questions until I am reassured that everything will go smoothly.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","3.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Ron Kuhlmann","","2006-01-14","SFO-MSP-SFO : a very positive experience. The crew is attentive without being pushy and the value for money is extraordinary. Whenever the seat belt sign comes on there is a booming male recorded voice that makes James Mason's impressions of God seem second class. Since both flights were essentially overnights this could be toned down a bit. Also very few pillows for the flight timings. But these are very minor complaints and I will continue to use them when possible.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","R Erickson","","2006-01-03","12/05. First time we flew Sun Country. Big disappointment. 45 minute delay outbound. 3 hour delay return flight. Captain used intercom to apologize for more then bumpy ride. Seating crammed more than normal coach. Counter clerk auctioning off unused 1st class seats on intercom in waiting area. Should be renamed ""Slick"" airlines.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Rachel Ayers","","2005-12-21","Minnepaolis to Seattle in December 2005. Direct flights on time friendly service great hot meals and the cheapest flight out there at only $200/ticket.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Miller","United States","2014-03-17","We chose Spirit because it was the ""cheapest"". They charge you for baggage and believe it or not a carry-on is actually more expensive ($45/bag) than checked luggage. $45 is actually the discounted rate because I pre-paid. In order to ensure my family sat together we needed to pay for each seat - for each leg of the flight. I had to pay for 12 seats for one round-trip flight for a family of 3 at a cost of nearly $200. In addition most airlines do not charge for a child younger than two years that sits on her mother's lap. Surprise! Spirit charges. Onboard forget about a complimentary glass of water everything must be purchased. We never had one flight depart as scheduled. Out of the 4 individual flights in this trip two were cancelled after multiple delays and the ones that weren't cancelled were significantly delayed. As a result of the cancelled flights the seats I purchased for my family were not the ones provided to us. On one of these return flights I had intentionally placed one member of the family 10 rows behind the rest of us so that he could sleep without being disturbed by our baby that was with us. As a result of the cancelled flight we were placed all together on a much later flight. Needless to say there was no sleeping with a very exhausted baby at that point. When our flight finally arrived the Spirit desk was closed so I called them the following business day to request a refund for the seats that were purchased but not provided. I was told that there would be no refunds because we were provided seats and we accepted them.","","","","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Hughes","United States","2014-03-17","Atlantic City NJ to Tampa Florida 3/6/2014 and Tampa Florida to Atlantic City NJ 3/13/2014. Spirit should change their name to ""Cattle Call Airline"" with ""I don't really care about you"" employees. By far the worst travel experience of my life. Tickets are not cheap (like they say they are) after adding all the extras. Terminal staff are arrogant and inflexible in-flight staff have a bad attitude and treat passengers as ""sardines"". Passengers are packed into in-movable seats that even a normal size person would be uncomfortable in. Come- on Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Borowsky","Canada","2015-04-22","Trip to Fort Lauderdale and back to Toronto on April 12 and 19th. Boarding was disorganized. We were called to board and then made to wait in line before boarding this happened in both Toronto and Fort Lauderdale. Our luggage was off loaded in Fort Lauderdale but nobody announced which of the 13 carousels it was coming down at and the signage at Fort Lauderdale doesn't indicate it for Sunwing. The Fort Lauderdale check-in happens at the west side of terminal 4 the plane is loaded from the east side of terminal 3. Yes a different terminal and the opposite side too. It's a bit of a walk but doable if you don't have much carry on. In Toronto the plane touched down early but nobody was available to guide us to the gate only a 10 minute wait to get to the gate and another 5 or so for the door to be opened. Luggage came out an hour later. Staff near the luggage carousel were unable to find out what the delay was or do anything other than apologize once the luggage did start to come out. Meals - On the way down I had a breakfast muffin. It was warm on one half cold on the other. Soggy pizza about the size of a cheque book on the way back. I guess that it costs around $3 per meal they should just pocket that money and drop this lousy food. Charge me $10 extra and give me something well prepared and tasty. I don't see how I would willingly take Sunwing again. Hopefully my future flights will have other choices available.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Walker","Canada","2015-04-06","Recent trip from Calgary (through Saskatoon) - Zihuatanejo MX. 40 minute stop in Saskatoon to pick up passengers became a 90 stop due to double booking of some passengers. Staff were like the keystone cops trying to get things moving. On the way home the flight left 1hr late even though we could all see the plane on the tarmac with no explanation given. Stop-off in Saskatoon to drop off passengers and do a ""crew change"" became a 2 hour fiasco as the replacement crew were locked out of the closed airport. Different stories were given on what was going on but when the new crew arrived they told the remaining passengers to complain to the Saskatoon Airport Authority for locking up for the night. Surely this was not the first time this route has been taken. Sunwing came across as teh keystone cops. When we complained that our seat was in permanent recline mode and wouldn't stay up for take- off or landing the flight attendant told us not to worry about it and that there were 6 other seats on the plane with similar issues. Never will I fly with them again.","","","Economy","","2.0","1.0","2.0","4.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Lanoue","Canada","2015-04-04","Flew from Kitchener to Cancun March 16 2015 - no issues with the outbound or return flight. Flights were on time seats were comfortable enough for a brief flight crew friendly. The champagne service is on the flight going to your vacation not on the way back. Very small amount and the food wasn't great. Despite a previous reviewer mentioning that these perks are ""free"" - they are not. You pay for them in your fare. Still no complaints I didn't expect to receive a full glass of Dom Perignon in a crystal flute! We had serious issues with the resort. I won't go into full detail here but despite our efforts to change resorts we received very little assistance from the Sunwing reps in Cancun and no assistance from calling the 1-800 in Toronto. In short we spent a nightmare week in Cancun and there was nothing we could do about it.","","","Economy","","1.0","3.0","4.0","3.0","3.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Karen Pflepsen","","2005-10-19","Flew Sun Country from Minneapolis to Las Vegas in October 2005 and it was a great flight both directions. The flights left and arrived right on time. The staff was friendly and the electronic check-in was very convenient. I was very pleased with the meals served on both flights and I would absolutely rate Sun Country much higher in every category than Northwest.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Don Monson","","2005-08-18","I have flown with Sun Country 4 or 5 time in the last year and a half and have found everything to be 100% as promised and expected. My flights could not have been more trouble free and at all times have found the flight attendants to be very helpful and friendly.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Dennis Doughty","","2005-07-24","I have no complaints about the booking the flight  or inflight service. I have been using Sun Country for several years during visits to the US. The only difficulty is check in at Delta Terminal at JFK The procedure changes periodically. The lines one is to follow or the exact methodology of check-in are unclear and poorly marked. All in all a minor but annoying complaint.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Chella","Canada","2014-03-17","March 9 flight 511 Detroit to Las Vegas. Attendant mumbled very quickly through the safety instructions. Could not understand anything. They did not once come down the aisle to ask if we wanted to purchase anything. Bad enough a 4 hr flight and not even a glass of water but not invited to buy one either. On our flight home they asked if we wanted to buy something at least. They could not manage getting a passenger off the plane minutes before take off and so the pilot was in the back of the plane dealing with that instead of preparing for flight! Throughout flight attendants talked very unprofessionally amongst themselves while seated at the front eating. At one point people were waiting for the restroom in the aisle so 2 of them argued who would tell them to sit down to wait. Finally one stuck her head over and drawled that we should go sit down. Final straw was such a loud and rattling landing that the oxygen masks fell down for the seat across from me. Attendants didn't seem to care. Passengers were horrified. Also be aware that the airport luggage scale in Las Vegas airport weighs luggage one pound less than the Spirit scale when you check your luggage in. The grumpy woman at check in said she is aware of the problem so charges you $25 for extra pound. She didn't understand that customers are not aware of the problem and we are the ones impacted! I explained this to her and she couldn't have cared less.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Loo","United States","2014-03-14","First time flying this airline and never again. We could not believe what happened on our return flight back from Chicago to DFW. Flight delayed 3 hours. We kept track of delayed postings and arrived 1.5 hours before the flight departure time. However we did not check in online beforehand and upon arrival to the airport we were denied boarding because the agent said we needed to check in 45 minutes before original scheduled departure time not the delayed time. The agent would not give us a boarding pass and told us the first available flight was in 6 days. That was completely unacceptable for us. We ended up having to purchase a flight from another airline to return home. Obviously they filled our seats with other passengers to cover up their deficiencies and/or sold us out to someone else who paid more for our seats. We will never fly with Spirit again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Kristine Chanas","Canada","2015-04-04","My son and his fiancee planned their destination wedding based on flight schedules. Because at the time Sunwing was offering a direct flight to Los Cabos (under 5 hours from Winnipeg) that is the package they choose. Everything was planned and paid for in January. 3 weeks before departure Sunwing changed the flights. Instead of a direct flight to Cabos we were redirected to Ixtapia. This added an additional 3 hours to our travel. Once in Ixtapia we had to get off the plane retrieve our baggage clear customs and the recheck our baggage. The walk must have been 4 miles in total. Really great when you're elderly and walking is difficult or if you're a young family that's has to carry babies and try and manage toddlers and luggage at the same time. Half a day of our vacation wasted! Return flight home was much better. Got on the plane in Cabos flew 2 hours to Ixtapia waited on a hot plane for 1 1/2 hours then flew another 5 hours to Wpg. Another half day of vacation wasted. Will never ever book with Sunwing again.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Cann","Canada","2015-04-01","Just arrived back from a trip to Mexico. 1 hour late leaving Toronto no explanation given as to why. We were up early at the resort as we had a 12 noon check out deadline. We were taken to the airport at 5pm for a 7pm flight. We were supposed to arrive back in Toronto at 1.58 am. However we didn't arrive in Toronto until 6.10 am. Delayed for over 4 hours. In reality we were up for close to 24 hours. Reason for the delay the flight leaving Cuba for Toronto was delayed. In this day and age this should not happen. This airline could care less about how we felt. Do yourself a big favor fly with somebody else.","","","Economy","","2.0","2.0","4.0","3.0","2.0","","","3.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Tammy L Chapman","","2005-04-22","Booked a Sun Country flight for child 13 years of age - which carries an additional charge of $100 ($50 each way) for an unaccompanied minor. Lots of paperwork! List who is picking her up -- they must have a photo ID --- and so on. Flying daughter from Orlando to Minneapolis ... into and out of the Hubert Humphrey terminal. Return flight - was not satisfactory -- and Sun Country does not have signed paper - and daughter notes that no one helped her find seat no one helped with carry on - and they left her to find her way off of the plane - and to her father -- who saw no one in attendance - and Sun Country does not have anything signed saying the designated person picked her up. So why the charge? Thank goodness it was a direct flight - and who monitors these things. What is the airlines responsibility regarding unaccompanied minors? The job was right on the flight out -- but they really blew it on the return flight ... forget about luggage and carry ons -- this was the most precious cargo they had on the plane (to me). Did they fumble the ball? No - worse they didn't even know where the game was being played. And evidently couldn't find the ball if it was sitting right in front of them. Shame on Sun Country.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Robert Abendschein","","2005-04-20","My wife and I flew to Cancun from MSP on April 10th and returned on April 15th 2005. Flight was on time going to and was 20 minutes late on the return trip only because of the back-up in Cancun. This was the first flight for my wife on a commercial arline and I personally do not like to fly but Sun Country changed our views on flying. Staff was very professional and had a smile for you without even trying. My wife really enjoyed her first flight I still do not like to fly but when we take our next vacation guess what Sun Country will be the first choice. We were totally impressed with you! Thank you for helping make our vacation a most memorable one!! Keep up the great effort!","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Schraer","United States","2014-03-14","If you joined Spirit Airlines membership and paid the $59.95 fee and expected to not pay that again you are in for a big surprise on the year anniversary just like I was. They charged my credit card a second time without authorization. Also the one time I booked a flight the plane never arrived in San Diego. Customer service told me to get to the airport because they were certain the plane was on time. I did go in a panic found 1 person from Spirit at their counter found out the flight was not coming and I immediately demanded a refund which I received on the spot. Luckily I was able to book an early morning flight with Southwest to get to Portland. Never again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Darian Dorrell","United States","2014-03-13","Bought 3 round-trip tickets. Flights were delayed up to 3.5 hours one way and 2 the other way. Switched the gates on us 6 times. Staff unfriendly and rude. Inflight crew rude and obnoxious to passengers. No apology given and got bounced around to different departments. Each department accepted no responsibility. My time is more valuable then $25 when I had to wait multiple hours deal with miscommunication and nasty staff. Finally they tried to give me a $25 voucher for my complaint. Worst service I have ever experienced.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Olson","Canada","2015-04-01","We flew from Ottawa to St. Martin on March 16 and returned on March 23. Everything went smoothly and I have no complaints. We arrived at the airport 3 hours before the flight to check in (both ways) and experienced no line- ups. We paid for Elite Plus and sat in the exit rows which was probably worth the extra $50/person each way as we had lots of leg room and were first served in flight. Our flights were fine and while I didn't ""love"" the 2 hour stop in Punta Cana on the return trip we still arrived back in Ottawa on time. The in-flight entertainment wasn't great but we expected that so brought our own entertainment (books and music). Food was fine for airplane food and it's included in the price along with wine with supper. For the amount we paid for this trip I feel we got excellent service! I will definitely fly Sunwing again!","","","Economy","","9.0","3.0","4.0","4.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Blakey","Canada","2015-03-29","Good value good inflight service but Sunwing dropped the ball badly on our recent return flight from Cancun to Ottawa (Mar 26). First the pick up from our resort to the airport was far too early (5.50 am pick up for a 10.40 am scheduled departure). On arrival at Cancun airport none of the Sunwing reps there could say which counter we should go to for check-in. We wound up standing in an uncertain line for more than an hour before Sunwing staff finally showed up to begin the check-in process. It makes no sense to transport passengers to the airport more than an hour before Sunwing staff will begin the check-in process. Second and more disappointing was the way they handled and failed to keep passengers informed about the departure delay back to Ottawa. We later learned that a flight attendant had suffered a medical emergency on the flight into Cancun that would prevent them from working our flight back to Ottawa. Obviously Sunwing isn't responsible for something like this which is totally out of their control. However it took Sunwing more than an hour to relay this information to passengers. Instead they simply provided rolling notifications of boarding time delays at times posting new departure times that were already outdated when they were posted. When they notified passengers to come to the gate to receive news of the flight status they failed to give the Sunwing rep a microphone-so very few passengers could actually hear news about the medical status of the flight attendant or that Sunwing was looking for 20 ""volunteers"" to relinquish their seats on our flight to take a connecting flight through Toronto or what the details of the Toronto connecting flight were. Ultimately the situation was resolved when another Sunwing attendant agreed to step in for their unwell colleague and everyone was able to fly direct to Ottawa - albeit 1.5 hours late. Sunwing must do a better job of keeping its passengers informed and in communicating with them.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","3.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Linda Long","","2005-02-01","I have enjoyed flying Sun Country each time I have flown to Minneapolis.! Flight times are good and rarely delayed service great and the sandwich is a nice touch! I recommend Sun Country highly and only wish they had more flights. Due to the low cost I can travel to visit my grandchildren more often whenever I have a 3 day weekend!","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Tammy Rausch","","2005-01-20","I would like to share our opinion on Suncountry's methods of changing flight times. We had booked a flight in early in Sept for travel in Jan from MPS to Cozumel. Times were great - then they changed it on Nov 5 - and now they changed it again. We arrive in Cozumel much later Saturday so we feel SunCountry has cheated us out of 1 vacation day. Also we leave very late the following Saturday. Check out is 12pm and our fight leaves at 8pm so this means we will have pay for 1/2 day stay at the hotel and we will not get into MPS till 1230am Sunday. I don't not think that this is a fair system. We agreed on the time and it worked for our schedules now Suncountry ahs messed things up!! We have never had this happen before!!","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Diezel","United States","2014-03-13","I will never fly this airline again. I flew for the first time with this airline - thinking I got a good deal - wrong. Flights with a stop over are considered direct by this airline but you have to get off the plane. That becomes a real hassle if you coming back into the US and have to go through immigration and border control. The airline does not allow enough time for this! Study their website in every detail and do your math before you book you will end up being better off initially paying more with other airlines. There is a boarding check-in charge of $10 per person each way if not done on the internet which is hard to do for your return trip since you need to print your boarding pass. This can only be done 24 hrs or less and more that 1hr before departure. The planes are new but seats and tables are filthy. Out of my 4 flights 3 were overbooked!","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","G Hunt","United States","2014-03-12","BWI-LAS 3/12/14 Flight #695. LAS-BWI 3/15/14 Flight #696. I will never fly with Spirit again! They charged me for checked baggage. They charged me for my 1 carry on item! No other airline that I've flown with charged me for a single carry on item it's part of the price of the ticket. My wife and I were traveling together and in order to be sure that we were seated together I had to pay for the seat assignments. No other airline does that if there are two available seats together. You get them as a part of the service! If you don't print your boarding pass before arriving at the airport they charge you $10 per passenger to print the boarding pass for you in the airport. But here's the catch: you can't print the boarding pass until 24 hours before your flight. So we were unable to print our return flight boarding passes because we had no access to a printer while in our destination city and so had to pay the $20 to get two boarding passes printed at the airport. If I have not as yet made completely clear my opinion of Spirit let me take a moment to do so now: It is a very clever combination of tricks and well designed misdirection to make you believe that you are getting a better overall deal than with a real airline. Under no circumstances will I fly with Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Neil Freeman","Canada","2015-03-29","Flew to Los Cabos March 19 on Sunwing - worse flight my wife and I have experienced. First the flight was 3 hours late leaving Toronto - no one could offer an explanation. Poor food flight attendants seemed to be hiding behind the curtain most of the flight seats worn and very uncomfortable. Flight home March 26 was supposed to leave at 4.20 pm - got to the airport and flight not on the board when later flights with other airlines were - a number of passengers inquired and were told we could be boarding within 20 minutes or possibly 3 hours? When flight was posted it showed a delay of 2 hours - settled in playing cards and having lunch when we heard an announcement the flight was boarding at the other end of the terminal - we left our food and dashed to the other end telling other passengers we recognized the flight was leaving - this could have been a issue with the Cabo airport but Sunwing showed no concern. The only reason the flight back to TO was tolerable was my wife and I had an empty seat between us - lots more room. I'd rather pay a little more and have a more accommodating airline.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Moceri","Canada","2015-03-28","Overall a horrible experience. Booked a vacation to Cancun through this company. I can understand delays due to weather and safety. My wife and I both seated in different sections for both directions of our trip. We requested seats together but this seems to be too complicated of a task for this company. Found that there were many other couples and families that this happened to as well. Seats extremely cramped on plane. Mine was broken did not recline. Also when we arrived in Cancun and boarded our bus for our transfer to resort we waited for approx 70 mins after getting on bus to leave airport. We landed at 1.30 pm and were told it was approx 45 mins to our resort. Problem was that this bus carried many other Sunwing customers going to other resorts and the bus was to stop at each one. Ours was the last. We did not arrive to our resort until 6.30 pm! Approx 4 hours later! Will never use Sunwing again.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Ron Kuhlmann","","2004-11-23","SFO-MSP-SFO Nov. 18-24. Once again I was pleasantly surprised by the flights. The crews were friendly personable and interested in interaction with passengers. The flight to MSP was on a Transavia 737 with seating pitch designed by Atilla the Hun but I had 3 seats so was able to stretch sideways. I continue to be favorably impressed - especially given the fare.","","","","","","","","","","","","","0"
"sun-country-airlines","/airline-reviews/sun-country-airlines","Sun Country Airlines customer review","Ron Kuhlmann","","2004-10-19","MSP-SFO. Flight worked perfectly with schedule requirements and was only $100 as opposed to much more on NW. MSP signage for Humphrey Terminal leaves something to be desired but the overall flight experience was equal to any on a legacy carrier but perhaps with a better attitude. This was my third flight with Sun Country and I have no complaints.","","","","","","","","","","","","","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Jones","United States","2014-03-12","I have flown Spirit several times. For a very small fee from Dallas to Oakland CA. At the low cost of $100 round trip. I can say that the planes are not too clean at all. I read the small print I don't pay for any extra's but my luggage. Some people complain about paying for luggage but most of the other airlines charge as well. I just flew on United air two days ago and my flight was delayed and the ticket was very high just to go to Oakland. Key point cheap ticket pay for luggage expensive ticket luggage added in to ticket price on the under. At any rate fly Spirit you get what you pay for. I give Spirit a small ok rating.","","","","","4.0","1.0","4.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","V Ripley","United States","2014-03-12","8 Mar 2014 FLL-DTW. This is the first and last time I will fly Spirit Airlines the nickel and dime costs add up. I had a carry on bag that because of the wheels on it was 1.5 inches too long and I was charged an extra $50 to bring it on board with me. This is after we were charged an extra $75 because our check in luggage was just a few pounds overweight of the 40 lbs allowed. There was total chaos at the check in counter and staff had no desire nor clue on how to make for an easier way to assist anyone. I will gladly pay more money on another airline before these crooks get anymore of my hard earned cash. If you are flying by yourself with nothing more than a backpack this is the airline for you.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Paul Gomez","United States","2014-03-11","I can just simply say that their airplanes as well as their gates are simply the filthiest of all airlines in the US. My Flight was from FLL to LAS flight # 777. Their seats were all torn and smelt. They had a menu full of items but the only thing available was ice not even water. Staff were awful rude and not courteous at all!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Rudolfsen","Canada","2015-03-28","Flew from Edmonton to Veradero on Feb 14 stayed at Paridisus Princesa Del Mar Resort and returned to Edmonton 7 days later. If you did not sit in rows 1 to 8 or 15 to 21 you did not get a choice of food item. The item left was left over for a reason absolutely disgusting greasy pastry (pizza type) item for both breakfast and dinner. Cabin crew were poor on flight to Veradero. Sat on bus in Veradero for almost an hour waiting for Sunwing reps to try and find 4 people that had likely taken a taxi to their resort and could not be bothered to let the Sunwing reps know. Return trip cabin crew were nicer food was still disgusting. Most of the flights luggage was left in Veradero due to ""the plane being too heavy"". Our baggage was flown to Vancouver trucked to Edmonton and then sent by bus requiring us to drive to nearest bus depot and retrieve. We received our luggage 8 days after getting home (I guess we should be thankful we received it at all). Will likely not book a Sunwing Vacation ever again and not sure Cuba is on our future travel list either.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Bateson","Canada","2015-03-25","We just flew Toronto to Ixtapa. I booked through a travel agent and there was no mention about a 5kg carry-on weight limit - so we were very disappointed and frustrated to have to check 2 of our 4 small carry on bags. Flight was on time both ways - good job food was horrific. Champagne was awful - they shouldn't call it that (it's a tacky gimmick). One movie over four hours on the way there - no movie on the way back because the system was down and basic indifference for the lost 2 hours of entertainment. Flight staff were average - none were particularly friendly. Drink service was limited - felt like we should have had the cart come around at least one more time - I was totally parched when we got there. Staff at check-in in Ixtapa were the best part of the experience - too bad they weren't all as good. At over $800 a ticket I certainly don't think it was particularly good value - that is certainly one of the most expensive tickets I've purchased - and it came with the worst amenities. I'd fly Sunwing again but only as a last resort.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","F Mueller","United States","2014-03-11","Spirit is undoubtedly the worst airline in the U.S. Don't be fooled by their low fares. I booked a round trip flight from Orlando to Ft. Lauderdale. What started off as $30 one way - $60 round trip ended up costing $335.98. I had to make a change to my flight and got charged $139. Add the seat fees and baggage fees and there is no value. On top of that the attitudes of the staff that you can hardly understand. I have not flown this flight but when I do I will update the operational experience.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Hubbard","United States","2014-03-11","Bad all-around experience on our return flight from St. Thomas to BWI. Plane was late arriving and they pushed back the departure time by 1/2 hour. We got worried because our layover was only an hour in Ft. Lauderdale for our connecting flight to Baltimore. However the gate agent assured us that we would make our connections. After boarding we sat for another 1/2 hour while they worked out issues with the plane. Finally departed more than an hour behind schedule. Flight landed 7 minutes before our connecting flight departed. I could not get any information from the flight attendants nor could anyone at Spirit customer service try to contact someone in the airport to hold the flight to Baltimore for a few more minutes. We missed our flight and had to rebook a flight for the following morning. They also will not work with other airlines to get you on one of their flights. On top of that they charge you for everything they can think of (choosing seats checked bags carry-on bags overweight bags food checking in at the airport). This is the one airline I've ever flown that I would never recommend to anyone even if it was hundreds cheaper for a ticket.","","","","","3.0","2.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jennifer Brandon","Canada","2015-03-25","Sunwing is awful. The champagne service is a joke. The ads show a champagne glass filled with champagne and they even say ""Bon voyage glass of sparkling wine"" meanwhile it is about an ounce of sparkling wine in a plastic cup you would expect salad dressing to be served in. I mean can't they even use the plastic wine cups? So misleading. Furthermore the ""hotel towel service"" is nothing more than a small wet napkin that has been warmed up. The seats were terribly uncomfortable and small. My last flight the air regulator was broken and it was stifling on the flight. I will never willingly fly Sunwing again! Also no TVs on the back of seats so bring your glasses if you get stuck in a row that is far from the nearest TV. The food was awful.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Justin","Canada","2015-03-20","Just got back Toronto from a trip from to Cuba. Friends of ours had to wait over an hour for Sunwing to get their daughter a wheelchair to get through customs. They were then rushed to get on the flight ""first"" where they were put on the plain but their daughter had to stay outside on the tarmac until every other passenger got on. At Toronto they again did not have a wheelchair ready and were last off. The food was terrible. Apparently a cheese croissant is considered pizza? There was no inflight movie. The flight attendants seemed lost whenever they attempted to make an announcement. At times we had no idea what they were trying to say. One example ""We are preparing to land so we will be landing soon. When we land which will be happening momentarily"".","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Debeers","United States","2014-03-10","FLL to San Jose Costa Rica - flight boarded late and after 30 minutes on the plane we were told we had to deplane again. We boarded an hour later and arrived at destination at 3 am. No way to get anywhere at that time - had to wait until 7.00 am to catch a shuttle to my final destination.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Adriana Steele","Canada","2014-03-10","We live in Toronto and have flown out of Buffalo NY into Florida for years. We were delighted to find out that flights were available from Niagara Falls into Fort Lauderdale. Flight cost was a couple hundred less than other carriers for the dates we had searched. We were sure to read all of the details in traveling with this discount airline. We took advantage of checking in bags online booked seats in the exit rows for a little extra space and checked-in/printed out boarding pass before heading to the airport which not only saved money in the long run but also meant that we literally spent less than 5 min. in the fast bag drop line at Fort Lauderdale airport. On our outboard flight we were delayed getting into Niagara Falls due to a snow storm and arrived to the check in counter 15 min. prior to the scheduled departure time. They gladly took our bags and we boarded the aircraft which was delayed by a 1/2 hour due to weather for the incoming flight. On the return flight we found out 4 hours prior to our departure that the flight would be delayed by 1 hour this was a little tough to hear as we were taking a night flight which meant that we would now not arrive into Niagara Falls until 2am. All was fine and the flight left as per the delay that was noted on the companies website. We would fly this airline again have in fact already booked the family in for our Cruise out of Miami in October. Even with the added cost for bag check- in and upgrade to exit row seats we still find this airline to be much more cost effective. You can't expect to fly with a discount carrier and expect a Delta flight. The only one negative thing that we can say it that we wished that the seats on the aircraft reclined on the overnight flights.","","","","","8.0","3.0","5.0","5.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Knowles","Canada","2015-03-20","Took Sunwing to MBJ Jamaica Jan 26/15 and return Feb 09/15 YEG Canada. These were the worst flight experiences I've had in 35 yrs of aviation employment and extensive airline holiday required flying. They allowed a drunk to upset the flight down with loud disruptive and aggressive behaviour. The FA helped by supplying doubles to him throughout the flight. Our return trip included a very poorly padded seat with fold out of the arm table trays which made it very cramped and uncomfortable a screaming child right behind us that FA did nothing to help calm down. A diversion to YWG for fuel because of head winds. The pilot did inform us ahead that this might occur! No Enforcement of no cellphone use as we were being refuelled with passengers onboard.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Sangha","Canada","2015-03-20","Future first preference would not be Sunwings Airlines. Our departure to Cancun on Feb 22 was 1.5 hrs late - announcement was made informing us the pilot had called in sick and head office in Toronto had mistakenly not replaced him!! No compensation for this delay was provided. Planes felt quite old seating space really small and lacking cushioning no space in seat back to put your things pop-down TV's outdated static sound and food was of poor quality. The small amt of champagne (on the way over only) the warm 'hot' towel and chocolate mint were not enough to impress. Attendants on the return flight were much friendlier and out servicing more. Sunwings/Nexus rep.s at the resort seemed to be always available friendly and helpful.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mik Theo","Canada","2014-03-10","My trip turned out to be enjoyable and no surprises if you plan ahead and follow the baggage weight and size policy to the letter. We flew as a family of 4 from New York to Fort Lauderdale on an airbus A321. Both flights arrived on time and baggage came out within 20 minutes of arriving. The seats were comfortable enough for a 3 hour flight and I am 6 ft tall. The airport terminals for cheap airlines are dingy and overcrowded. Your fare does not include ""seats"". There are cheap seats range from $10 to $40 each way so make sure you book your $10 seats online as early as possible or your trip cost just went up $80 per person. The best deal is the free personal bag (backpack) - you can stuff quite a bit in 16x14x12. Our checked baggage was overweight and the FLL agent was nice and gave us tips to put the heavy items in our backpack to avoid paying the $50 overweight fee! Our flight out was 30 minutes late departure (but still landed on time) and the agents on board were friendly and rolled off a few good jokes to win the crowd over. Fill up you water bottles at the terminal to avoid buying drinks onboard and bring some chips. Our bikes cost $75 which is much cheaper than the major carriers. Overall we saved about $800 for a family of four and we would do it again.","","","","","8.0","3.0","5.0","3.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Sarah Pastore","United States","2014-03-10","I will never fly Spirit again. 15 hours waiting in the airport because they were short staffed absolutely unacceptable. Worst fight ever. Never again!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","H Smith","Canada","2015-03-17","Traveled from Regina SK. to Puerto Vallarta on Feb 22nd. I was a little worried after reading all the negative reviews but I thought that Sunwing was great. The flight crews on both our flights were very nice and provided good service. Granted the food onboard wasn't great but what do you want for airline food. We booked the Elite Plus and I am happy that we did. The extra leg room was a huge bonus. We also avoided the long lineup at the airport coming home. The only things that I didn't like were that the transfer bus from the airport didn't have a list of names of people that should be on the bus. I have no idea how they knew when they had everyone of if someone was missing. I also didn't like that you had to see the Sunwing reps the morning after arriving to book the shuttle back to the airport. We ended up waiting quite awhile to see a rep as people were booking excursions. If hotel transfers are included in the package price you shouldn't be required to talk with a rep.","","","Premium Economy","","8.0","5.0","5.0","3.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Sheffield Ron","Canada","2015-03-17","Flew last week Calgary to Punta Cana. They have crammed more seats into their small 737. You hardly have room to breathe. They don't tell you this but apparently now they cannot go direct from there to anywhere in the west. We learned on plane that they had to go to Hamilton for fuel. We were on that for almost 9 hrs getting into Calgary 1.5 hrs late cramped up in the plane. The crew got to change in Hamilton. There were flights to Edmonton and Vancouver and they too had to go to Hamilton. Airline should either stop flying these long routes or get planes that can go that distance. Never again.","","","Economy","","1.0","1.0","4.0","3.0","3.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Scott","United States","2014-03-07","Flight 319 MSP-RSW 3/1/2014. Flight 318 RSW-MSP 3/5/14. Do your homework lower your expectations and enjoy your cheap airfare. They charge for everything water to check a bag to stow your carry-on in the overhead compartment to choose a seat print your boarding pass at the airport. Do your homework and figure out what makes the most sense for your trip and don't assume you'll get anything for free. For 2 of us checking one bag and purchasing our seats was still $150 cheaper than 2 tickets on Delta. You are allowed one free carry- on bag but it needs to fit under the seat and must meet the dimensions set by Spirit we each had computer bags and were just fine. Checked baggage must weigh less than 40 lbs - 10lbs lighter than most airlines. There is no wifi on board. There are no inflight magazines bring a book or buy a magazine. The seats are smaller than normal coach. If you are uncomfortable in coach seats on Delta don't fly Spirit. I'm 5'5' and 6 months pregnant with an aisle seat on a 3 hour flight I was fine. They will try to sell you a credit card they're not super pushy but it's a little annoying. We checked in online within 24 hours printed our boarding passes with no problem. We went in with super low expectations and arrived at the airport 2 hours early. If you check in online you qualify for ""quick check in"" so we actually bypassed the line when we flew home. In MSP we waited 15 minutes. The ticket agents in MSP and Ft. Myers were friendly and helpful. Our outbound flight was a bit delayed because the inbound flight had to de-ice. Boarded at the time the plane was supposed to depart but they were efficient and we landed 5 minutes early. Flight home after vacation actually left early and landed 15 minutes early. Flight attendants on both flights were friendly and nice. Our luggage arrived in one piece.","","","","","8.0","2.0","4.0","1.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Mitchell","United States","2014-03-07","I was so sceptical of this airline after so many bad reviews but had no choice as I needed a quick reasonable flight to Vegas from Houston. Left 3-1 got to the airport 1 hour 15 mins early. I recommend 1.5 hrs. Staff were friendly and flight left on time. Yes plane seats are tight and the plane was not the prettiest but the flight was smooth and we arrived 10 minutes early. Got bags within 15 minutes of landing and was out of the door. They do nickle and dime you if you let them. We printed our boarding passes at home - no charge paid the lowest fee for bags online in advance $30 for checked ate breakfast before we left and brought a couple of snacks on the plane and did not pay for any of their snacks or drinks. Flight attendants were courteous. My ticket with checked luggage was $107 one way. I already had tix returning on SW so I can only speak to the outbound flight. Do not pick your own seats unless you have small kids other than that you will sit together or people are happy to move around for parties to sit together. Remember no bags over 40 pounds or you pay so pack lightly.","","","","","4.0","2.0","5.0","1.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Sulz","Canada","2015-03-17","Don't know where all the negativity comes from. Booked an all inclusive through Sunwing to the Bel Air resort in Nuevo Vallarta from February 27 to March 6. Flight left Vancouver at 6 am to Puerto Vallarta. Flight was right on time. Great friendly cabin crew. Captain came on several times during the flight to update our arrival time weather in Puerto Vallarta etc. The seats aren't that comfortable but find me one on any other airline in economy class and I'll give you an award! Nice smooth flight served champagne (yes it was a small amount but who cares..it was free! Breakfast was a muffin with sausage egg cheese and was as good as any I've had in the fast food retaurants (again..absolutely free). We were given shortbread cookies which were delicious and free. Chocolates..free. Free coffee soft drinks water etc. entertainment is overhead TV but so what? Bring a book. Flight landed 25 minutes early. Luggage was there before we were. Transfers arranged through Sunwing were on time and Fun and free. Flight coming back left a few minutes early. Again super attentive cabin crew and announcements from the pilot. Lunch was a smoked meat sandwich or a pizza. Not gourmet but good enough. If you want something of better value then buy it at the airport. Don't know how you can complain about something that is free. Same cookies chocolates and free wine with lunch. We were also given a second cabin service of a snack and free bevies. Flight landed early and again our luggage was there before we were. Great experience all around. In fact I felt it was better than the many flights I've taken on supposed first class airlines.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Mitchell","Canada","2015-03-17","Just back from trip to Santa Clara. Both outbound and return flights were on time. The aircrew was very friendly and the food offered was fine. We did buy the extra legroom seats (exit row). The regular seats looked quite tight.","","","Economy","","10.0","3.0","5.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Anderson","United States","2014-03-06","I paid an additional $100 on departure and $40 on the return. I read the rules and attempted to interface with the website! I cannot find one positive review. Unfortunately my wife and I elected to participate in a ""Mystery Deal"" and drew Spirit. Had we known it was Spirit in advance we would have passed. Spirit really is the Greyhound Bus of the sky. If one voluntarily books a flight on Spirit Airlines he/she is a glutton for punishment or has very low expectations.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Del Castillo","United States","2014-03-06","O'Hare to Cancun on Feb 22nd with a connecting flight in Ft. Lauderdale. ORD to FLL flight went smooth. Yes cramped and paid $3 for a drink but ok. FLL to CUN - bad! Right before boarding started one flight attendant was taken and put on another flight. A 3 hour wait for a new attendant. After finally boarding we had to wait because two passengers changed their mind and didn't want to go to Cancun. We had to wait until their luggage was off the plane before when could take off. The least they could have done was give us a free drink for all the waiting we did! Flight home was just delay after delay gate changes and just made for a very long flight home. After adding all the costs a direct flight with a different carrier would have been better.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Saudia McDonald","Canada","2015-03-17","Very disappointed. Flew with Sunwing on February 21 2015 checked in on time and we were told to go and wait in lounge area with other travellers our flight was 8.45 am and we were called at 8.35 to go through customs - it was crazy. Later found out they were not suppose to do that. On top of that our flight was delay 2.5 hrs we had to get to Miami for a cruise leaving at 4 got to Miami and it took forever to get our luggage but luckily for Carnival they were very patient and got us to ship. We boarded the ship at 4 pm. Flew back with Sunwing on Mar 1 was delayed again - not surprising. Staff had no idea what they were doing. Don't think I would fly with them again. You would think they would get it right by now with all the negative reviews.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Arlene Small","Canada","2015-03-17","I want to thank Sunwing for ""making the most"" out of a terrible ""blizzard"" that postponed my holiday to Cancun for 2 days. We were to leave Saint John (Feb 15 at 7.30 am). Due to a catering issue and then the blizzard hitting the East Coast we did not fly out until early Tuesday morning (at 3.30 am arriving in Cancun at 8.00 am). I lost 2 days. But once aboard the crew had ""unlimited"" drinks all the way to Cancun and were Wonderful. The airline refunded my first day lost and the second day they provided a $150 voucher for our next trip. They arranged hotels and cabs gave vouchers for lunch and dinner on the Sunday and on the Monday returned us to our hotels with a $45. lunch voucher. So yes my 14 day vacation turned into 12 days. I would definitely recommend.","","","Premium Economy","","7.0","5.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Howell","United States","2014-03-05","Flew to Vegas with my family (10 of us) it was my first time flying with Spirit I was always used to a 50 lb limit on our checked bag but with Spirit it was 40 so that was $50 bucks each way not including the $30 each way for the checked bag to begin with. $10 for each reserved seat so I could sit with my husband which I had to upgrade coming home to $18 a seat because on the way there we were so cramped our knees were literally touching the seat in front on us for 5.5 hours. I have never been so uncomfortable on a plane. Then when I asked for a water the flight attendant told me it was $3 and they do not accept cash. My tickets were roughly $650 after all the up charges it came to about $866. I will never fly this airline again.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pam Braden","United States","2014-03-05","I am not sure how this airline stays in business except for people like me who have never flown with them before - I booked my trip at the last minute to see my first grand child. I went through Kayak who promotes them greatly. The fare was very good and I have flown SW Airlines and understand the cheap airlines. In total my flights were over 5 hours delayed - cheap and you get what you pay for!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","4.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jan Thompson","Canada","2015-03-17","Departure was 1.5 hrs late - it was announced that the pilot had called in sick and head office in Toronto mistakenly did not replace him! Nothing was offered to passengers to compensate for the delay. The plane felt older with outdated overhead viewing screens static sound seating space is small and uncomfortable no place in seat back to tuck your things and food was of poor quality. The 'extras' - wee bit of champagne (only on the way over) warm/hot towel and chocolate mint - were not enough to impress. Staff on the return flight were out more and much friendlier than on the way over. Sunwing (Nexus) reps. were at the airport to assist although there was initially some confusion and they were available friendly and helpful at the resort.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Hargrove","Canada","2015-03-17","Flew from Ottawa to Punta Cana on March 7 2015. Experienced a one hour delay due to an air conditioning problem. All in all it was a pleasant flight with a hot breakfast sandwich served. Had lots of legroom but I paid for that.","","","Premium Economy","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Gonzalez","United States","2014-03-05","GUA to FLL. Our flight was delayed 2 hours with no explanation. When we did finally board we were delayed yet another hour because there was a tray table that out of order. They brought on a ""mechanic"" who began wrapping packing tape around the seat to secure the tray table. When that didn't work he began trying to screw the table into the attached seat to the dismay of passengers. Most alarming was that the lavatory was out of order so the flight staff announced we should use the airport restrooms before we boarded. Turns out there was one lavatory working but there was no toilet paper! The seats were filthy and old and there were crumbs and dirty piles on the floor. Water costs $3 a glass. Overall this was one of the worst experiences of my adult life.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Erickson","United States","2014-03-05","Was supposed to fly back from Los Cabos to Dallas yesterday. Arrived 3 hours early (noon). Was told upon check in that flight was delayed 2 hours and we would be leaving about 5pm. Mechanical problems. Hours go by. They change gates but don't tell any of the customers. We noticed it on the board. Finally about 5pm Spirit personnel are at the gate told delay is now 8pm. Then 10 minutes later they announce plane will be there in 10 minutes and we will board in about 25 minutes. Unfortunately there were about 5 couples who left probably to get drinks or whatever. We sat in the plane almost 2 hours waiting for these people to return. I'm not picky I know things happen I am not hard to please but this is truly the most awful airline experience ever.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Jackson","Canada","2015-03-17","Ottawa to Cancun Feb 9-16/15. Delayed coming back for 4 hrs with no explanation. Very old airplane with some sort of Russian language everywhere. Seats were so worn that there was no foam to sit on. Extremely cramped and uncomfortable. Had same experience Dec/14. We will never fly them again - even it was free!","","","Economy","","5.0","1.0","3.0","2.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Tavares","Canada","2015-03-17","We flew to Punta Cana recently and I wanted to add my review regarding the service and overall experience with Sunwing. Their planes are old and purchased from other airlines. The leg room is non existent! Their on time departure is never ""on time"". The flight attendants are hit and miss but mostly miss. As I'm sure they deal with frustrated vacationer all the time. Check in staff have very poor customer service. If you can avoid flying or booking a trip with them I would highly recommend it!","","","Economy","","3.0","1.0","2.0","1.0","2.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Derek Kruse","United States","2014-03-05","The flight attendants are rude and not courteous at all. They said on both flights that their credit card machines were broken and only accepted cash for drinks. I am 5'7"" tall and my knees were almost touching the seat in front of me I feel bad for anyone taller! This is the worst airline I have used and will never use them again. The planes are old. I rode in the big seats on the way to my vacation and they are old and look like they never get cleaned. Pay the extra money and use a different airline!","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Marilyn Springer","United States","2014-03-05","Had to clean my seat before I sat down. I had paid the extra $50 fee for the first row because I was ill. Mistake to think that would make a difficult time easier. Did not rush on plane being ill and knowing I paid extra $50. All the overhead space above my seat was full. Paying extra $50 should allow you to board earlier so people don't steal your space. I had to use overhead halfway down plane. I could not access my bag for water medicine blanket. I could not exit the plane quickly. I could not get to my bag. People said you get what you pay for I didn't even get that. I will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Mike Dunn","Canada","2015-03-17","Return trip Varedero to Winnipeg Sat March 7/Sunday March 8/15 Flt WG679. Vacate room for noon. Must wait till pick up bus at 9.05pm. No bus taxi to airport for 11.40 flight. Flight delayed till 3.45 am. Board at 3.50am Leave after 4am. Arrive Wpg after 8 am. Been up over 26 hours. Never again on Sunwing. Terrible flight times.","","","Premium Economy","","2.0","3.0","4.0","3.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S McCarthy","Canada","2015-03-09","Flew non stop Toronto to Puerto Plata 22 Feb 15 WG411 - plane was old and seats very small - big people better book Elite Plus to be comfortable. I am average sized and it was cramped movie didn't work - flight was on time and service was fine. Champagne is a thing Sunwing does doesn't matter if it is there or not to me. WG410 on way back 1 Mar 15 - plane was quite new and seat room was much better - food typical plane food both down and back. Flight on time plane clean. I was satisfied with the service both ways. This is the second time I have booked with Sunwing - once to Cuba and this time to Puerto Plata - no problems either time.","","","Economy","","8.0","2.0","5.0","4.0","1.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Thomas Chase","United States","2014-03-05","Flight 667 3/1/2014 and flight 202 3/3/2014. Be aware of the baggage policy. Flying out with my 2 items nothing was said about paying for a ""carry-on."" Coming home as I was about to board the gate agent made me pay $100 for a carry-on. Curiously I saw numerous other passengers boarding with 2 items none of which showed that they had paid for their ""carry-on.""","","","","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Roman","United States","2014-03-05","Worst airline service I have had. Their own flight delays forced me to miss connections (their own connections). I had to stay overnight at a hotel in FLL at my own cost. A group of 10-15 dissatisfied customers went up to the supervisor to ask for help or some coverage of hotel fees and he said there was nothing he could do. Staff at the gates in LGA and FLL and flight attendants were very unfriendly and some were even rude.","","","","","3.0","1.0","1.0","2.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Romain","Canada","2015-03-09","We flew Feb 21-28 and had great service with Sunwing. Ott-Cancun. Flights were 1 hr delayed both ways but everything was well organized and smooth.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Mehta","Canada","2015-03-04","Very disappointed. Flew Ottawa to Cancun WG 553. Paid extra for Elite Plus - seats are not wider nor is there extra leg room. We were seated in Row 1 next to a single bathroom and galley with people lining up for the bathroom. We had passengers banging into our legs and chairs as they made room for the flight attendants to go by. Do not bother to pay extra for Elite Plus seats. Our flight was scheduled to leave at 5pm it was delayed and did not take off until 9pm. Sunwing Staff did not bother to apologize once for the delay to all the waiting passengers nor bothered to provide an explanation for the delay. Unacceptable. We arrived in Cancun at 1.30am and waited for our luggage for 1 hour! Again no apology or explanation from Sunwing Staff. We arrived at our hotel at 3.30am when we were supposed to be there at 9.30pm. Our family was exhausted and the following day was spent recovering and catching up on sleep and as a result we lost a day. The crew were unprofessional and rude. Cancun-Ottawa WG554 our plane was delayed for 1.5 hours and again passengers did not receive an apology or an explanation for the delay. We will never fly Sunwing Airlines and we will gladly pay extra for other airlines that understand and deliver good customer service!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Caro","United States","2014-03-04","Feb 15 2014 I flew from ORD to LAX. The flight was the first one of the day. After 5 hours delay we boarded the plane and were told that a credit of $100 was going to be issued to us for a future reservation. I never received anything. I called Spirit and asked for the voucher number. Now the amount is $50! The customer service told me to call the airport and complain to them because the airport is responsible for issuing those vouchers. The customer service is terrible. Never again unless I really have no choice I rather spend more money than use Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Peter Harper","United States","2014-03-04","Most of the other reviews spoke about extra fees and late flights - which we also experienced in our flights from FLL to/from Montego Bay Jamaica. Our biggest complaints are about the poor quality of the flight attendants. On the flight down after everyone was all settled into their seats suddenly a passenger was told to move to the middle seat between myself and another passenger even though plenty of empty aisle seats were available nearby. When I asked why he couldn't take 1 of those seats we were told by a rude flight attendant ""those aren't zone 1 he needs to sit there to balance the weight - and we're all waiting for you to move so he can sit there and get the flight moving"". Later on the same flight my wife asked the attendant what the flight number was (in order to complete immigration form) and the response was ""it's on your boarding pass"" - even the passengers nearby commented on the rudeness. On the return flight today as we were boarding our flight a passenger was putting his bags right over our bulkhead seats - when my wife asked him if he could move them down a row as we needed to put all of bags in the overhead bin - he pointed to the 2 rows of crew bags on his side and asked the crew if it was ok to put his bags where he did - the crew response was ""you can put your bags anywhere she doesn't have a right to ask you to move them"". Their response was catty and unprofessional. We paid extra for the front seats but with the crew bags blocking the bins the benefit of being up there was minimized. To make matters worse the crew allowed a passenger to board without a proper passport and sloppily went through the safety checks during the flight. As for us we will never fly Spirit again the low fares are a mirage after the additional fees are factored in and the horrible customer experience we had on both flights was appalling.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Deborah Thompson","Canada","2015-03-04","Never again! We were supposed to be home at 8pm on Feb 18 from Mexico we got home at 3am Feb 19. There was not enough food water was rarely offered. We were supposed to be direct home to Edmonton but were diverted to Winnipeg! We travel quite a bit and always go away in the winter but I would not recommend this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Doug Zweigoron","United States","2014-03-04","Did all my homework knew the rules about additional charges figured all the whiners just had not understood how Spirit Airlines operates. So after my wife and I spent hours shopping to find a bag that fits well within the 12x14x16 dimensions identified on their website for the free carry-on they charged her $100 that we can ill afford at check-in this morning. You're trapped there at check-in because you have to fly and they nail you with the punitive at-the-gate check-in charge even though you are in compliance. They make it just about impossible to reach a live human being. I don't care how inexpensive they are. This really feels like they are being intentionally deceptive.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Allan Craig","Canada","2015-03-04","Very disappointed in Sunwing! Outbound I wasn't able to check in online so at the airport early. Was given row 28 at rear of plane. The flight magazine was so soiled the attendant didn't like touching it. There was wads of gum stuck in the window. When food finally arrived they ran out on row 27 with only one choice for us in row 28. Leaving Mexico the Sunwing rude personal wouldn't let us carry on our luggage which was underweight and that we had carried on in Vancouver. She then gave us row 32 even thought we were 3 hours early at the terminal. She also insisted it was a direct flight to Vancouver. At 6pm we left Los Cabos and flew 55 minutes south to Puerto Vallarta sat on the ground for 50 minutes before a 4.5 hour flight to Vancouver. This was not a direct flight and not only in a non reclining chair but no food until after 9pm. Seven hours to get home from Mexico! Never again with Sunwing.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mark Edwards","United States","2014-03-04","Worst customer service! I clicked checked bag instead of carry on when buying my flight and they charged me an additions $70 at the gate on top of the $30 I had already paid. They told me that was the only other option was to not get on the flight. I will never fly this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Aguirre","United States","2014-03-03","I booked two flights from Phoenix to Cancun. On the flight back from Cancun to Phoenix we had a connecting flight in Florida. There was no weather issues but the plane arrived an hour late in picking us up from Cancun. By the time we arrived in Florida their connecting flight had already left. We went to the Spirit customer service desk and were told they couldn't get us another flight home for additional 3 days! Even though it was the airlines fault that they missed their connecting flight they refused to pay for any hotel expenses. Just like any other person we couldn't wait another 3 days to go home because we had to work. We ended up paying $200 for the hotel expenses and $600 to get a flight home from another company. The airport lobby was completely full of upset customers in the same scenario because of Spirit's bad customer service. The customer service agents were so obnoxious and could care less about what was going on. I will never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Eleonora Tartakovsky","Canada","2015-03-04","On February 19 2015 we flew to Santa Clara Cuba. Flight No: WG301. Returned flight was on February 26 flight No: WG301. On the way to Cuba we were served a meal accompanied with champagne. Nice touch. But on the way back they demanded $3.00 for a small bottle of water. I was in complete shock and asked a stewardess if we really are required to pay for the water. She confirmed that. Some time later juice and sandwiches were offered free of charge. That $3.00 bottle of water cancelled all the other pleasantries like champagne. I would be very hard pressed to fly with Sunwing again.","","","Economy","","3.0","3.0","4.0","3.0","3.0","","","2.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Long","United States","2014-02-27","Flight from Atlantic City to Ft Lauderdale was fine. Coming home was a completely different story. We arrived at the airport 6 hours prior to our flight because we were returning from a cruise ship. The airport was a total nightmare. I had to print our boarding passes at the kiosk but at 8.50am it showed my 2.50pm flight was already delayed until 4.36pm. No real reason since there was no weather between Florida and New Jersey. Then we had to get in the ""fast bag drop"" lane and wait 45 minutes. I think they need to reread the dictionary to determine the meaning of fast. The entire time we were waiting for our flight the boards at the airport continued to show our flight was ""on time."" They cancelled another flight and didn't update that one either. We were leaving out of the same gate and around take off time I saw multiple people for the cancelled flight going up wondering what was going on with their flight. Yet their website was updated. So why the lack of communication with the airport? We were getting ready to board and of course they're oversold and need 2 volunteers fast forward a few minutes and we're on the plane and ""boarding is complete."" Then a flight attendant comes on and says they need one person to give up their seat. 20 minutes later and after the passengers are all getting antsy a different one comes on and says they need someone to give up their seat. Some good Samaritan finally gives up her seat it was ridiculous that we were held hostage so some woman could get a seat that was rightfully someone else's. Never again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Comuzzi","Canada","2015-03-04","After booking and paying for a direct flight from Vancouver B.C. to Los Cabos we were flown to Puerto Vallarta made to disembark pick up our luggage go through customs recheck our luggage and get back on the same plane! Then flown back to Los Cabos. The flight back home was similar. Lost 2 full days to travelling for a 4.5 hour original flight! Will never fly or recommend this airline again. Everyone on this flight was very angry.","","","Economy","","1.0","1.0","3.0","2.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","E Penn","United States","2014-02-27","Spend a little more money on another airline because Spirit is a rip-off. Charges for everything won't even give you water for free. My husband and I had a 10.30pm flight from Fort Lauderdale to Chicago. All Spirit flights were delayed that day - we didn't even board until midnight. The staff didn't seem to care about the delays just laughing and joking with each other in front of their stand as everyone waited and sat on the floor crowding the hallway. The plane bathroom smelt. Go with a more reliable airline instead of Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Marianne Edgar","Canada","2015-03-04","Flight WG063 from St. Petersburg Florida to Toronto on February 23. I arrived 2 hours before the departure time and I had purchased Elite pkg. There was no Elite service and the line up was extremely long. It took over an hour and a half to get to the counter to receive my boarding pass. It seemed very disorganized. Then the passengers were rushed through the security section ducking under the line barriers as the flight was being called. I have flown many times with Sunwing and I must say I was very disappointed with the service on this flight.","","","Economy","","1.0","2.0","4.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Campos","United States","2014-02-27","Spirit cancelled my daughter's flight from Orlando to Vegas. #3 planes had ""mechanical difficulties"". They gave her a flight the next day at noon. Got there and the ticket said the flight was for 11.15 take off. they didn't take off until 11.54. she is laying over in Houston for 10 hours with 2 little girls and her dog. I tried to get them to give her a flight on another airline and got a run around and one person pointing the finger at the other. Beware you get what you pay for and they are the lowest in every sense of the word.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","V Zanfir","Canada","2015-03-04","This airline's service has diminished significantly over several years. Their fleet is old and small so when they have mechanical issues as old planes are prone to do they don't have the fleet capacity to replace those planes to avoid delays. Our most recent trip to Mexico was delayed 2.5 hours on the way in and 6 hours on the way back due to - surprise - mechanical problems. Their fleet is ancient the plane on the way back had ashtrays in the chair armrests. During the delay we had no communication the reps on the resort notified no one about the delay with the result that the guests scheduled to leave that day were packed and ready to go when they were told they would have to stick around in the lobby for another 6 hours to wait for their airport bus which turned into an even longer wait at the airport. Sunwing then changed gates at the airport twice without informing the waiting passengers. It was a fiasco. Funny thing is we had paid over $100 extra per adult to return on the earlier flight (there was a cheaper option for a later flight). Sunwing took our money but then only provided the cheaper later option for flying out anyway. No refunds were ever issued.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Bell Gail","Canada","2015-03-04","Travelled from Ottawa to Cuba in February 2015. Meals were terrible. Seats so close together you could barely move. No champagne on return flight. No hot beverages. Flight delayed leaving then took 5 hours to get to Cuba but only 3.5 hours return. Ended up in Cuba with no money and I mean no money because our cards were not acceptable. Only enough cash to pay tax to depart. Sunwing Reps could do nothing to help us. Poor service to say the least.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Logan Wood","United States","2014-02-26","If you are unfortunate enough to possess a future ticket with this airline good luck actually getting in the air. This is my first and last trip on this airline. My first flight to my destination was 2 hours late. My return home flight was grounded due to an error in maintenance records. This airline do not have a fleet large enough to supply replacement equipment. My flight out of DFW at 3.39pm is the last flight of the day to Orlando. By the time you pay their fees to get a seat and carry on a bag to sit in a cramped seat that doesn't even recline you will spend the same amount on a reputable airline and actually reach your destination.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Jacobs","United States","2014-02-25","Do not use this airline. We did because we thought it was cheaper. Not so! Not only do they charge for checked bags they charge for carry on as well. Also if you do check in online. When we boarded we found French fries and other food matter on our seat and on the floor. he plane was filthy. As soon as the doors were closed we were told there was no running water on board. The toilets did not flush because of this. You can imagine the stench. They put coffee bags taped to the restroom wall to help with the smell. Really? Furthermore no free anything. We paid for soda couldn't get coffee or tea (no water) and the flight attendants were all inexperienced.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Zettel","Canada","2015-02-24","We went from Toronto to Cancun and then back to Toronto. The flight was great no turbulence and we had purchased the elite seating and the extra leg room was great. The lunches served were tasty and the staff very friendly. The only complaint were the movies both going and coming thank heavens I had a good book to read. Then again I was not on flight for the entertainment. We will definitely fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Laing","Canada","2015-02-24","Flew from Toronto to Varadaro Cuba on February 12 2015. Our 0700 hrs. departure was delayed until 1530 hrs due to a mechanical issue on the beat up old 727 they had. Lost an entire day of our vacation. Flight back to Toronto on 19 February was on time but it took two hours to get our baggage off of the plane. We paid an additional $60. on the return flight for upgraded elite plus seating and priority baggage. Our seat was fine but our baggage arrived with everyone else's two hours after landing. The flight crews were great the overall experience - terrible!","","","Premium Economy","","1.0","3.0","5.0","3.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Smith","United States","2014-02-25","Planning an evening flight to Las Vegas our intention was to sleep for the majority of the 5 hr and 45 min flight. That didn't happen. The party plane was in full swing from the moment they closed the door halfway through they reported that they had run out of alcohol. Needless to say the small seats were that much smaller when everyone around you is drunk. Fast forward to our flight home this flight (from Las Vegas to Philly) was cancelled due to weather. After booking another night at our hotel we learned that they had put us on a flight leaving in a few short hours. The final kicker was when we realized there was no flight from Las Vegas to Philly showing at either airport. All in all it was a major hassle and then the flight home was packed tighter than the flight there. Never again will I fly Spirit.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","T Morris","United States","2014-02-25","Flight from Philadelphia to Las Vegas. Worst 5 hours I have experienced. It was dirty claustrophobic and they had the nerve to charge for a carry-on. My first and last time flying with this airline.","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Eugene Ogino","Canada","2015-02-24","We chartered for a 2 week all-inclusive trip to Cuba in February of 2015. The seats were very very close together and the aisle was so narrow that the refreshment cart could just get by. One could not get past the cart unless you stood in someone's space until the cart went by. On the return flight the elderly guy behind me kept bumping the back of my seat probably with his knees and hopefully unintentionally thus waking me up whenever I dozed off. Our ""dinner"" comprised of one piece of 2x4 piece of ""pizza"". They only have one drop down TV screen for 3 rows of seats and no choice of movies. The red-eye flight was brutal. Leave YVR at 7 pm arrive Cuba at 12.30 5.30 am Cuba time. The return is worse. Leave Cuba at 6 am and after a 7 hour flight arrive YVR at 10 am BC time. On a positive note the stewardess was very efficient and calm when the lady in front of us got sick and passed out. Would I travel with Sunwing again? No.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Smith","Canada","2015-02-24","We traveled with Sunwing Feb 12 and 19. We flew from Montreal to Cayo Coco Cuba and have nothing but praise for this airline. The check-in staff in Montreal were friendly. The flight attendants were pleasant and helpful. The inflight meal was nothing fancy but edible and hot. On our way home I was not feeling well and they went out of their way to make sure I was comfortable. Despite a snowstorm leaving Montreal we were on time arriving and the plane looked fairly new. Overall a great experience! I traveled economy class and no problems with seat selection.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","K Gilroy","United States","2014-02-24","Spirit is the worst airline I have flown. I wouldn't recommend this airline to my worst enemy. The fare was low but with all the extra costs along the way (which is pretty much everything) we would have been better off buying a more expensive ticket on a better airline. There are no complimentary drinks or snacks and the seats do not recline. The flight was delayed an hour and our baggage took way too long to come out causing us to miss our bus home. Will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Cuneo","United States","2014-02-24","My family of 4 traveled for the third time with Sprit from Dallas to Los Angeles. For the third time we had a great experience. Staff have always been very cordial and helpful. On our latest trip we had a storm while we were gone that required us to come home a day early. After thinking we might need to pay hundreds of dollars to change our flight they ultimately allowed us to move our flight up a day for a minimal change fee. In addition to Spirit going the extra mile to help us out the whole experience was great. The plane seats and interior appeared new and clean the seats don't recline which while maybe being less uncomfortable for you you also don't have the person in front of you invading your space. With Spirit if you understand that they are a pay for each service airline and read the fee lists you can fly for a lot cheaper than other airlines without being blindsided by a surprise fee. We flew for nearly half the price of the next airline. If only they flew out of OKC.","","","","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Daria Horbay","Canada","2015-02-24","So disappointed in our recent trip with Sunwing. We booked a direct non-stop flight from Edmonton to Huatulco in October. In January we received confirmation of the trip. Three days later we were notified that we would now be traveling via Winnipeg on both legs of the trip. No explanation why. Just told that it's within Sunwing's legal rights to make changes. This added an extra 3 hours to each leg of our trip. On top of that the plane was old food scarce and not tasty ground staff dismissive and no in-flight entertainment to speak of. So disappointing as the resort we were at was fantastic.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Richardson","Canada","2015-02-24","Just returned home from St Maarten. My wife and I flew Sunwing for our first time. Everything was fine until we arrived back in Toronto on Sunday night. We sat on the tarmac for half an hour because no gates were available. Once we finally got off the plane and made our way down to baggage we sat there for two and half hours before they told us that the luggage was not going to be unloaded off the plane due to the cold temperature. The place went crazy and no one with any authority from Sunwing was present to provide proper details to a very tired group of passengers. 4 days later we finally received our luggage.","","","Premium Economy","","6.0","3.0","3.0","2.0","2.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Szostak","United States","2014-02-21","I guess you get what you pay for but this is one of the worst airlines I've ever flown. This summer we flew Spirit Airlines from Philadelphia to Myrtle Beach. We get to the airport 2 hours early like they recommend but really there was no rush because the flight was 2 hours late. One of the airport workers at Philadelphia said she wasn't surprised Spirit is always late. So finally after 2 hours of waiting the plane gets to Philadelphia and after unloading passengers we board. The seats were tiny vinyl narrow non-reclining and claustrophobia inducing. They were dirty along with the seat tray in front of me. Anything extra like drinks cost $3 which is a complete rip-off. I'm surprised they didn't charge you to go to the bathroom too I mean they charge you for every other ridiculous thing. I would never fly with this ""airline company"" again.","","","Economy","","1.0","1.0","3.0","0.0","0.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Bliesener Kenneth","United States","2014-02-21","Thought I got a good deal on tickets until I paid for luggage! One average size suitcase and one carryon cost nearly the same as the ticket. Total deception and run around on pricing. I will never fly with them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Preston","Canada","2015-02-24","We booked an all inclusive wedding pkg over a year in advance being assured of the best price and non stop flight from Edmonton to Huatulco. We got neither. Our flight ended up going to Winnipeg both coming and going and others in the wedding party on the same flight got a much better price. Unfortunately other things happened that I am unable to talk about. I have traveled many times before and this was by far my worst experience.","","","Premium Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Knutson","Canada","2015-02-18","We have traveled twice in the last two months on this airline and found the service to be extremely slow the food awful. On our last trip we were in the air for over 6 hrs and I turned on my overhead light for service (another drink) only had one to that point as that was all that offered up till then. To be told we would be landing in 1 hr and I could wait till then and could my drinks for free at the resort. Very rude comment and also we were only landing to drop off people at Punta Cana and still had approx. another 3 hrs of air time. All four trips (2 to point of destination and 2 return) they had run out of tomato juice before they had got to our row 11. The movies were bad and then to have to watch 3 same re-runs of a sitcom after - that's bad. Both trips we thought were direct flights and only found out after we paid that there were stoppages on all. Not to mention delays at airports or on runway. Always was something going wrong!","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Wang","United States","2014-02-21","Round trip on Spirit with one-way duration of 3 hours. The reason I chose Spirit Airline was price. On the outbound trip I had to pay $45 because my suitcase was 0.5 inch wider than their measurement. This suitcase has been used all the time for carry-on baggage with many different airlines never with any problems. Once on board the flight attendants one male and one female never smiled. Neither did they provide a single complimentary drink not even tap water for 3+ hours. They simply force you to buy their merchandise. Before the end of the trip the do-not-know-how-to-smile male attendant made three announcements to urge travelers to sign up Spirit credit card and how many benefits you would get with those cards all within half an hour. On my return trip things get worse. Though I gave away my half-an-inch-larger suitcase to avoid the $45 fee and my stuff in a plastic bag fits well in the free personal item measurement. The Spirit gatekeeper insisted I pay $100 for my things by calling out to close the gate - he knows perfectly well the mentality of a weary traveler and he hits them right on spot. I was the last one there trying to avoid this $100 expenditure out of nowhere. But I don't want to be left behind so I gave in. On board again not a single drop of complimentary water. At least this time the flight attendants smiled. They simply paraded with an empty trash bag to walk back and forth. In summary extra $145 expenditure for nothing complimentary except air and one smile. That is called Spirit - an ironic title.","","","","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Morales","United States","2014-02-20","I just booked my third round-trip flight from San Diego to Portland Oregon. Rt 89.00. I don't take any luggage and go with standard seating. The flight is direct 2.5 hrs. All personnel were very attentive. Three day trip to see my new granddaughter. No entertainment but I bring my tablet.","","","","","8.0","3.0","5.0","3.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Lesperance","Canada","2015-02-18","We booked a direct flight to Huatulco from Edmonton for early February 2015. Two weeks before our flight we were notified that our direct flight was now a connection to Winnipeg and would mean leaving two hours earlier and arriving two hours later than originally planned. Since we had not purchased the cancellation insurance - or as we now call it the Sunwing messes you over insurance"" - we had no options but to spend 9 hours each day travelling that reduced our 7 day vacation down to 5 days. What was worse about all of this was that when we picked up people in Winnipeg - it was approximately 30% of the plane. So they choice to connect in Winnipeg and inconvenience 70% of their passengers rather than connecting in Edmonton and inconveniencing 30% of their passengers. This was not our first travel experience with Sunwing but I can assure you - it will be our last.","","","Economy","","3.0","1.0","4.0","4.0","4.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Marc Labbé","Canada","2015-02-18","Excellent service from staff either at the airport or in the plane flights were on time on the way to Holguin and back to Montreal food was decent and free the only complaint is that the plane on the way to Holguin was old and seats were bad.","","","Premium Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Cabby","United States","2014-02-20","I flew Spirit during the holidays from Chicago to Phoenix. I can appreciate that delays happen especially given the holidays and the winter weather. However how they handled it was horrible. We boarded on time and were asked to immediately turn off our phones half an hour goes by and we are told that we are waiting on the pilot. Another 20 mins and still waiting and now we need to de-ice the plane. An hour has gone by and still waiting for pilot. Another half hour pilot has arrived but now one of the de-ice trucks has broken down. If anyone even looked at our phones to suggest we might turn it on staff would immediately scold us to turn it off. Not one drink was offered for that 2 hour delay. Once we did get in the air they did start cabin service but no complimentary water. To top it all off they did not update their website on our delay and since they would never let us use our phones our loved ones had to wait in confusion at the airport. They are not less expensive. They are charging you for everything so you really are spending the same amount of money as a normal airline as opposed to this ""low fare"" company. It is not worth it. I will never fly Spirit again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Atwood","United States","2014-02-17","You get what you pay for! A seat. Not a leather seat a tiny vinyl narrow non-reclining claustrophobia inducing square foot of space. Nothing else. No music movie drinks snacks or food at all unless you want to pay $3 for a can of soda and a cup of ice. The plane departed on time if not early and landed early both to and from Logan (Boston) to Myrtle Beach. I have flown a lot and the landings on both of my flights with Spirit were the best I've experienced remarkable in icy rain conditions returning to Boston late Thursday night. Flight attendants were excellent. Loaded back passengers first middle and then front from Logan which made for smooth and easy process. Attendants were very attentive to passengers with special needs and children. I would recommend Spirit for what it is no frills low fare flying at its best. Bags were at baggage claim incredibly quickly both times!","","","","","3.0","1.0","5.0","2.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Len Smith","Canada","2015-02-18","Jan 30/15 WG521 to Puerto Vallarta return WG 522 Feb 6th. 28 of us going to a wedding. We paid extra for Elite Plus and did get extra legroom but still cramped 3x3 seating audio system unintelligible food average. A cold pizza accompanied by a 2 oz. glass of complimentary wine cabin staff sat around no drink service even forgot the complimentary glass of champagne on return trip.","","","Premium Economy","","4.0","2.0","2.0","2.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Calder Hendrickson","Canada","2015-02-18","Feb 15 2015 flight 619 from Cuba. Delayed 8.5 hours on direct flight to Saskatoon had to redirect to Toronto to fuel up as we were too heavy. Had to sit in the plane for 2.5 hours in Toronto as well. Sunwing service on flight was rude and lack of food for such a delay. 188 people on board this flight. Were to land in Saskatoon at 8am Sunday morning finally made it to Saskatoon at 6pm Sunday night. We will never fly Sunwing again nor recommend to anyone we know. Very unprofessional chaotic unorganized rude lack of communication. All around a terrible experience. Were told we could not recline seats and made for a very uncomfortable flight both ways.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Joel Kilichowski","United States","2014-02-17","MSP-RSW. No room in seats expected pay for everything surprised I wasn't asked to swipe a card to unlock the bathroom door on the airplane. We got in a 20 mins early thought this was great until we got to baggage claim (forced to check a bag for 40 lbs) it had been well over an hour no announcement for any delay for the first hour. They are blaming it on flights ahead of ours. Not one person on the flight has seen a bag yet. Never again!","","","","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jonathan Gardner","United States","2014-02-17","Flight 231 and 404. Just flew the 2nd leg of my round trip Spirit flight. Again got nabbed with fees for bags and seats. This time we left the gate and had to turn around because of a computer malfunction. 1 hour delay. Will never fly Spirit again.","","","","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Venessa Cam","Canada","2015-02-18","This airline has a reputation for being terribly late. Our flight to Cancun was delayed 8 hours which resulted in a full day loss on our trip. They would tell us every hour ""the plane will be here in an hour"" but that went on for 8 hours. Our 6am flight turned into a 3pm flight which means they served us old breakfast sandwiches on the plane. The return flight was also delayed. We were picked up at our resort at 6:50pm and our plane finally departed at 3.30am. The flight attendants handed out $75 coupons to everyone for the delays but they ran out of copies for the last row of the plane (where I sat). This was January 5th. Still haven't received my coupon.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Dennis Warner","Canada","2015-02-18","We travelled from Kelowna to Ixtapa for a one-week all-inclusive this past month (January 2015). We were promised a direct non-stop flight and that's what we got. Our flights were not only on time but a bit early both down and back and the service onboard was above average. We received a little bit of champagne both there and back (yes a small amount but that's okay) and complimentary wine with our meal on the way back. The price was right Sunwings delivered what it promised and we already have another trip lined up with Sunwings. We thoroughly enjoyed our stay in Ixtapa and were are very happy with Sunwings.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Pickott","United States","2014-02-17","Feb 16 2014 I am in Las Vegas stranded. Flight was scheduled for noon. Got here 2 hours early as recommended my flight was delayed due to mechanical issues until 4.41 now looking at 5.41. No email was sent to advise me of the delay. No help at all. I will have been here 8 hours with nobody to help us. They cannot even tell me if the plane is in the sky. Can't wait to see what happens. They have me stuck here and nobody wants to tell me anything or even apologize.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Hogston","United States","2014-02-17","My job requires that I travel almost weekly and have flown almost all of the major domestic airlines. Yes they do not offer the amenities of some of the other airlines I prefer the half the cost of the economy rate. As far as the lack of reclining and distance between the rows. I am a big man I prefer the extra width of the Airbus 320 seats and not having the room I do have between the rows invaded by the person in front of me feeling the urge to lay down at the expense of others. As far as the baggage fees when checking in goes I prefer that as opposed to waiting extra time in line for someone to pay for their checked bags. I only take my computer bag on the plane with me. I prefer putting the bag in the overhead instead of under the seat in front of me to make more room for my feet. I will gladly pay for exit row seating as well as my $5 snack & drink. Still much cheaper than the rest of the airlines.","","","","","10.0","3.0","3.0","3.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Wendy Oliver","Canada","2015-02-18","Currently sitting on tarmac for flight WG571. Not impressed with the lack of communication and services with this flight. Was boarded at 3.30 when flight was scheduled to depart at 3. Was further told that luggage was delayed being boarded on plane when actuality was the previous flight luggage had not even been removed. No working sink in the bathroom. Hopefully return trip from San Jose Del Cabo will be better.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Ferguson","Canada","2015-02-18","I will never fly Sunwing again. Currently I am sitting on a plane on the Tarmac in Toronto. I have been here 2 hours (it was supposed to be at most a 60 min stop for fuel). I was supposed to fly home to Saskatoon direct from Cuba but apparently due to wind that was not possible. This of course after I am awake all night waiting for a delayed plane. Sunwing is terrible at communicating delays with their customers. We were unable to obtain info in Cuba as to what was going on the customer care center was not answering. Finally a fellow traveller called Saskatoon to find out what was going on. It was then we learned we would be re-routed - something Sunwing kept denying once we got to the airport in Cuba. I can understand delays related to weather but a delay related to an airlines greed and tight schedule is totally inappropriate. Also inappropriate is the airlines failure to communicate with their customers.","","","Premium Economy","","3.0","2.0","3.0","3.0","2.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jonathan Gardner","United States","2014-02-17","I initially thought this flight was a steal a full $150 less then competing airlines. Then come the costs for carry on vs a packed bag then there comes a seat charge. On top of that our flight left 1 hour late because of a ""crew rest."" Ok this is understandable I guess but Spirit should of notified me. Then we waited an extra 30 minutes because a flight attendant was late. The final straw our seats smelt. I thought Delta was the worst airline but Spirit is a strong competitor.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gary Oehlert","United States","2014-02-13","Flight from Houston to Las Vegas was as bad as it could be. No Service no room and not on time. The only good thing is my bags made the trip.","","","","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Maria Krenos","Canada","2015-02-12","Flight 238 from Toronto to Cayo Coco was very good. Service was excellent delicious lunch hot turkey sandwich or pizza with glass of red or white wine or pop and cookies. Flight attendants were very friendly and helpful. On the return flight 239 we had medical emergency which was handled very professionally. Overall very satisfactory trip.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Henderson","Canada","2015-02-06","The food was terrible and they ran out I mean everyone expects nasty food on an airplane but it was barely edible. The ""veggie pizza"" was greasy dough with about a teaspoon of pasta sauce. They ran out of the other option long before they got to my family and since we didn't get an option (not that we complained) our flight attendant offered us each a full can of soda instead of a glassful. The people in the 2 rows at the very back didn't get anything - they were offered 2 desserts and one of the flight attendants actually offered part of his own bagged lunch to them! I would pay more for my flight just to get a nutritious filling meal. It seems like they actually go out of their way to find the most unappetizing cheap food possible. They also showed current movies good for viewers of any age and gave a free set of headphones on the way to our destination (you must keep them for the return flight). The flight attendants were all very nice and did there job (plus more as stated above) no baggage was lost and check-in was simple. The Sunwing reps in Ixtapa Mexico were very nice. They also worked certain hours throughout the week for bookings. The flight schedule was posted and kept up to date in the lobby of our hotel so we were aware of any delays (there were none) and of the 1 hour stop in Saskatoon AB before landing in Calgary AB. We ended up arriving in Calgary an hour ahead of schedule! Overall good but the food - really?","","","Economy","","7.0","3.0","4.0","1.0","4.0","","","3.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Barronn","United States","2014-02-13","Just flew round trip from ORD to RSW and overheads were open and free to use on both flights. $3.00 for a soft drink robbery. No leg room.","","","","","4.0","1.0","5.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jason Fisher","United States","2014-02-11","An awful flight experience for me. I flew from Las Vegas to Philadelphia and we were delayed. The announcement explained that the delay was waiting for the flight attendants. I shouldn't complain though because while waiting in the terminal other Spirit airlines flights were being canceled all over the place. When we finally boarded the plane it was pretty dirty. The seats had graffiti everywhere and there was still trash from previous flights scattered all over the place. The flight attendants were obnoxious during the flight they did nothing but sit in their seats and play games on each others phones. Regardless of the money you save by booking with Spirit the bag fees are extremely expensive and you have to pay for everything once inflight. I would recommend eating before boarding. I actually wouldn't even recommend boarding. Almost every flight they had that day was delayed or canceled. And if you have luxury of needing to speak with customer service expect a worst case scenario for your travel arrangements.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Peter Plastina","Canada","2015-02-06","This airline has a reputation for not being on time as I have now discovered. We were on a flight on December 21 2014 to Punta Cana and the flight was delayed for an hour with no explanation. On the return flight from Punta Cana to Toronto the flight was delayed 3 hours. Once we boarded we were advised by the Pilot that there was a mechanical problem but they would be able to obtain the required information from the ground? We were also advised that the air conditioning was not functioning but once airborne the air condition would be resolved. The Sunwing customer service is non existent and especially if you purchased the package through a Travel Agent their response was that they did not communicate directly with customers and it would be necessary to contact the Travel Agent for assistance. Try contacting anyone at Sunwing not possible! They do provide customer service and avoid any contact with customers as much as possible. Would not book any vacations again with Sunwing.","","","Premium Economy","","1.0","5.0","3.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Caterina Williams","Canada","2015-01-28","Flight 764 Jan 11 2015. Montreal to Sint Maarten. Flight 765 Jan 18 2015. Sint Maarten to Montreal. We found the ground crew to be very courteous and that is where our compliments stop. I have never seen cabin seating so tight and I am only 5 ft tall. The planes are not only cramped but also outdated not having screens behind the seats. On our return voyage which departed Sint Maarten at 6.30 pm we did not see any cabin crew for 2 hours after take off. We could not get water or any beverages until halfway through the trip. I have travelled with Air Canada WestJet Thomas cook and Air Transat and have found those experiences more enjoyable. I will avoid any destination in the future if Sunwing is the carrier. It is most definitely not pleasant feeling like I am being herded like cattle in tight spaces. Surely with the money being saved on cheaper fuel today Sunwing could take out a few rows of seating In order to allow its passengers to be able to shift a little in their seat. On a final note I am happy that I did not pay a premium for Elite as the seats appeared to be at best 2 inches larger.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","R Flores","United States","2014-02-11","I booked a flight for two to Oakland from Dallas. Fares seemed great. Luckily I read all the fine print as you should too. The fare you pay is a fare. Seats are extra ranging in price up front aisle window etc. Baggage is extra as in most carriers but it will cost you much much more if you don't pay on line as much as $100 at the gate. Print your boarding passes at home if not the is a $10 per convenience fee at the counter. Everything cost on the flight water $3 etc. the flight there was on time but it was the most uncomfortable flight I've ever experienced. Seats don't recline landing it neck strain and headache. Flight back was on an older plane and seat and head rest were much more comfortable. Flight was delayed 7 hours though on line it said 30 minutes. Staff were very friendly.","","","","","3.0","1.0","4.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Hanzel Cisneros","Costa Rica","2014-02-10","I booked a round trip from my homeland Costa Rica to New York (La Guardia) last October. No delays (we had two connection flights in Fort Lauderdale with the same result) a positive attitude from the staff a decent A320 aircraft and even more important: no last-hour or surprise fees! If you're not traveling light pay the fee for the bags at the moment of the transaction and select (buy) your seats. The snack menu is poor please eat something before you board the plane. Don't expect a lot of legroom (I'm tall and slim but I never felt really uncomfortable). I made all my trip with a standard size backpack and it was free of charge! With this airline you get what you paid for do not expect more.","","","","","7.0","3.0","3.0","1.0","1.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Linda Bell","Canada","2015-01-28","The flight was a disappointment for 2 reasons. You see the ads on TV for ""champagne flights"" where people are given a normal glassful. In reality all we got was a thimbleful in a tiny plastic shot glass - less than one ounce. If they are going to push these champagne flights in every ad it should be as advertised. The other problem is the outdated movie screens and lack of choice in inflight entertainment. Many airlines these days have a screen in the back of every seat and a selection of things to see.","","","Premium Economy","","5.0","4.0","3.0","2.0","1.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Qushair Rick","Canada","2015-01-26","Purchased a 4 night trip to Nassau flight scheduled to leave Toronto at 6.10pm (WG746) arriving in Nassau at 9.35pm. We were delayed with no explanation for 3 hours. After de-icing we took off around 9.20pm We were in the air for about an hour and a half the Pilot messaged that one of the 2 airplane systems is down and we have to fly back to Toronto. There are plenty of airports in the states to land in but Sunwing decided to fly back to Toronto. We landed back in Toronto at around midnight. I bought a 4 night trip the first night is done by the time we fly back to Nassau it will 4am the earliest. No food or drink were served customers were complaining. I opted not to go to Nassau since we lost so much time and asked to be let off the plane. I emailed Sunwing looking for my money back or hesitantly a replacement trip. Awaiting a response. I would pay the extra money to fly another airline.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D TenClay","United States","2014-02-10","RT MSP-LAX-MSP week of Feb 3. Booked with 8 days notice through the web site which worked fine. Opted for available big up front seats paid for checked baggage (1 bag) both ways and still over $400 less than my usual airline Delta. That's too much of a difference to overlook. Service was fine equipment is A319/320 seats a bit worn but plenty big. Will use again. Do your homework eat ahead bring a book and it's all good.","","","","","8.0","4.0","5.0","2.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Valerie Reed","United States","2014-02-07","I would never recommend Spirit Airlines. My sister's flight from Atlanta to Chicago was delayed in Atlanta. She actually sat on the runway for over an hour while her connecting flight from Ft. Lauderdale left on time. Spirit knew she would miss her connecting flight and still allowed her to go to Ft. Lauderdale. They then only offered to put her on the next flight at 7 am the next morning. If cheap is what you want do yourself a favor take a bus.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Feenstra","Canada","2015-01-26","This was our first time using them. We went to Mazatlan Mexico from Jan 16/15 to Jan 23/15. I do not know if we had an exception to the rule but Sunwing was excellent. Great check-in people coming and going great flight staff and great on the ground people at the resort. A few things we did not like were: we used their Elite Plus service which was great to get a emergency exit but man the seats seemed hard. Maybe not used to flying as we only fly a few times a year sorry but Air Canada has a leg up on the seating department. You do get a free meal but it was really bad going down but an above average coming home. They only play one movie for the whole plane out of roof TV's I would rather have a seatback selection like the other airlines. Small thing but when stuck on a plane for 5 hours it's nice to have a selection. Would we use Sunwing again? For sure if going to the west side of Mexico. Planes were on time boarding on time great resort and good price. All in all great holiday provided from Sunwing Vacations.","","","Economy","","9.0","2.0","5.0","3.0","2.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Cote Myriam","Canada","2015-01-23","If you fly to Cuba chances you will get a direct flight but if like us you are going to Mexico chances you will stop somewhere in Cuba to let some passengers off. Lost a full day of vacation because of travel time. On return they made us wait over an hour for our luggage (yes the airline is responsible for delivery of luggage). Even the Customs Agent waiting for us to show our customs cards was laughing and guessed we were with Sunwing. Never again.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","RJ Sladewski","United States","2014-02-04","Still amazes me at how long it's taking Americans - based upon reviews below - to appreciate the European import of the budget airline concept. This ATL-DFW Saturday night flight was my 3rd Spirit flight each at an unbeatable fare with excellent service. No surprises except for the very nice FA's wasn't expecting such a positive attitude from them. Also this was the first of my 3 flights that wasn't oversold had an entire row to myself! On the down side there is very little personal space don't get stuck in a middle seat of your over 5'6"".","","","Economy","","9.0","2.0","3.0","3.0","3.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Jessica Mannah","United States","2014-02-04","NK 195 Jan 31 2014 from Orlando to Ft. Lauderdale. NK 676 Feb 2 2014 from Fort Lauderdale to Orlando. The leaving and the returning back home was awful. The attendants are rude with attitudes and no respect. The fact that I paid a full ticket price and checked in online to then arrive at the airport and have to pay an extra $50 for each bag and when I requested a window seat I got to sit both ways in a middle seat. In addition the gates were changed and no notification was given throughout the whole process. When all passengers were finally sitting in the plane and ready to leave they kept us for 25 mins sitting on the runway without A/C and no explanation. I will avoid traveling with Spirit unless I have no other choice.","","","","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Caston","Canada","2015-01-23","After reading some of the reviews on here I am starting to think there must be 2 Sunwing Airlines! We have flown Sunwing for years now and have had the pleasure of smooth flights and friendly staff. We have just recently returned from Cuba on time with no issues yet again. I have flown WestJet and Air Canada and was treated like they (the staff) were doing me a favour by letting me be their customer. With Sunwing I think it is really a nice touch that you get a warm towel glass of champagne on departure red or white wine with your meal and a milk chocolate bar upon arrival - all free! Cost you 6 bucks for a 3 day old sandwich on Air Canada! It was only recently that Sunwing stopped giving away headsets. We are indeed satisfied Sunwing passengers.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Brenda Kowaluk","Canada","2015-01-21","We just returned from a 7 day vacation to Los Cabos. What was initially a direct flight turned into a 14 hour nightmare both ways. We left WPG (late) at 10 am Jan 8th and did not arrive at our hotel until midnight. We left the resort at 10 am Jan 15 and did not arrive in WPG until midnight. We paid for Elite Service each way and while we received it on the trip out no one who booked elite seats were assigned them on the return flight. We were encouraged to book excursions in-flight for better pricing which turned out to be a bad idea because we could have received 3 for the price of 2 at the hotel. Had no representation at the airport - everyone was just told to call customer service which we did however to date no one has bothered to return our call. Will definitely look for another airline next time we travel and we take a minimum of 2 each year. Horrible customer service. Someone should at least acknowledge your phone call or email.","","","Economy","","2.0","3.0","3.0","3.0","2.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Daniel McMaster","United States","2014-02-04","I flew December 21st to 24th. The flight crew were nice but what I do not like is that they do not give anything to customers like water peanuts or pretzels and Coca Cola. I am a tall person and I was sat next to the aisle it didn't give me enough legroom in my seat. When I was returning from Orlando to Detroit Metro Airport I was dropped off at 5.40 at Orlando security allowed us to come back to the main terminal building because our flight was delayed. I was stuck at the airport for 4 hours. I will never fly them again.","","","","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Glenn Davis","United States","2014-02-03","I booked a flight from Orlando to Detroit at a fabulous price with perfect departure and return times which I thought was too good to be true and you know what they say about that! It was. They did not allow carry on bags and wanted to charge $100 for a carry on because it wasn't checked! But they were ""nice enough"" to only charge $50 and said it had to pre checked online on the return flight for $40 which added an extra 90.00 for a carry on!! Will not fly Spirit again!","","","","","7.0","3.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Wiebe","Canada","2015-01-21","First off let me say I have flown many airlines including charter carriers. Sunwing was by far the worst experience I have had flying. Staff were extremely rude and unhelpful. On our outbound flight Edmonton to Varadero we had a stewardess ask us to move out of the walkway so she could get by-and by asking I mean in a snarly tone 'sir you need to move I need to get past'. I replied back by saying 'give me one moment just getting my bag in the overhead bin' she ended up pushing her way past. Are they not there to assist us in helping the plane take off as scheduled and not be pushy. On our return flight - before even taking off you could here 2 of the attendants fighting with each other that there was not enough food on the flight to feed everyone - that is exactly what you want to hear after spending a week in Cuba! The aircraft's themselves are very small and cramped even if you are shorter. Overall I would be willing to pay more to fly on a competitors flight to avoid traveling with Sunwing. I would not recommend it.","","","Economy","","3.0","1.0","1.0","2.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Simm","Canada","2015-01-19","Booked a supposedly direct flight all Inclusive vacation to Los Cabos Mexico leaving Winnipeg Xmas day returning on New Years day Flight was changed 3 weeks before departure now leaving 3 hours later than originally scheduled the return flight was changed to leaving 3 hours later again but we had to stop at Ixtapa to let people disembark and to embark a nightmare of a flight. We were on the plane for 8 long hours very disappointed as the reason we booked with Sunwing was because of the convenient originally advertised flights. They know exactly what they are doing to maximize profits combining two flights and disrespecting their customers by only changing flights after booking. Never flying Sunwing again as they cannot be trusted.","","","Economy","","6.0","2.0","4.0","4.0","2.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Mowery","United States","2014-02-03","Fort Lauderdale Las Vegas for $256 ticket paid a total of $510 after seating and carry on! On top of the extra charges you get horrible customer service and delays. Will never fly with Spirit again.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Sharrock","United States","2014-02-03","Oakland to Las Vegas. Price came up at $80/roundtrip ticket inc. taxes. I booked this flight only to get an email 3 days later asking me to purchase bags. Never heard of this with any airline unless you are over the first free 2 bags. So at a charge of $30 to check in a bag per person each way this $80 ticket now became $140. Staff at the ticket desk were very rude. Flight attendants on the plane were equally rude. Very short with people as the plane was delayed and they made it clear they wanted to get home. Seats do not recline at all unless you are in the 4 seats in the front of plane. You can reserve a seat for more money. All in all I should have never switched airlines.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Clucas","Canada","2015-01-19","Our flights to Cuba and back were on time the staff at the desk were very good and the plane crew were excellent. I am Celiac and called the airline office a few weeks before leaving to insure there would be a gluten free meal on board for me and was pleased to see it was taken care of. All in all it was very good.","","","Economy","","7.0","3.0","5.0","4.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Robert Quesnel","Canada","2015-01-19","I booked a trip from Ottawa to Cancun from December 8th to 12th. I was assured that this was a direct flight. 24 hours prior to us leaving I received a phone call from Sunwing informing us that we now have to stop in Cayo-Coco Cuba to offload some passengers. I was very upset with the agent and she informed me that they are allowed to do this as per the fine print on the agreement. We were told that it would only take 30 minutes and it was closer to an hour. The flight back is where this falls apart. We were scheduled to leave Cancun at 8.10pm when we arrived to check in we were informed that the flight will be delayed and that we are now leaving at 10.10pm. We were not informed by any Sunwing rep and the flight kept getting delayed more and more. Finally a Sunwing Rep spoke on the intercom and updated us that we would be leaving at 1.20am. We didn't leave Cancun until 3am. The Flight attendants were the most unprofessional I have met in all my years of travelling. I will never use Sunwing again.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Robert Wadsworth","United States","2014-02-03","On 12/31/1013 and 1/1/2014 we flew from Tampa to Las Vegas via Dallas/Ft. Worth and back through St. Paul. All flights were on schedule and the crews were very friendly. Yes the seating may be slightly more cramped than other airlines but they were manageable. Prices were very low for a last minute decision. Fortunately I read all the reports ahead of time and we printed boarding passes at home and hotel. We also packed small bags they were considered free personal carry-on luggage. Beer was 3 for $16 which is about average. Not like flying first class but more than we expected for the money.","","","","","10.0","2.0","5.0","3.0","1.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Julia Gustafson","United States","2014-01-29","We booked a flight from Minneapolis to Orlando. We knew ahead of time about extra pricing and decided to upgrade to the larger front seats. The flight attendants on the morning trip of Feb 15th were fantastic. I honestly did not expect a good experience because of what I had heard about Spirit but I have no complaints. I will be flying them again in the near future. I think the key is to be educated and realize that this is a ""pay for what you use airline "". We brought our own drinks and snacks on board and no one said a word!","","","","","10.0","5.0","5.0","3.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Deagle","Canada","2015-01-19","My wife and I recently travelled with Sunwing to Cancun for a two week vacation. The flights to and from Cancuun consisted of rude staff poor service and horrible food. When we arrived in Cancun it took SunWing 2 hours to arrange our transfer from the airport to our hotel leaving us and a number of other guests who had young children standing on the curb for that time. Our return flight originating in Cancun was a disaster. During check-in the agent informed us that we were over our baggage limit which was not possible as we were returning with the same bags with which we had arrived (no additional weight). When we explained to them at length that we had purchased an extra baggage allowance and showed the receipt they replied we did not that we only had advanced seat selection and early boarding with our additional purchase. This was not the story we got either from the agent when booking or at the Calgary airport agent during check in. They both stated that the package we bought included extra baggage. We ended up having to explain ourselves to the check in agent the manager and another customer service rep but to no avail. We were told the only way we would be able to take our bags home was to pay an additional $100 or to take our bags and leave. We were given two options: either pay for the additional baggage or take our bags and leave. Of course we ended up paying the baggage fee of $100 but we left feeling very disappointed in our choice of booking on SunWing especially when we had other choices for this trip. We had made our decision to book with SunWing based in part on the additional baggage we would be allowed but it is clear that the additional baggage offering is not what it appears to be. We will never book with Sunwing again and advise others to find other vacation providers. We travel frequently and have had some great experiences and some mediocre experiences nothing we couldn't live with. But this experience is by far the worst and was worth taking the time to comment about.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Kemmler","United States","2014-01-28","BOS-FLL. Charge for everything. $50 for a bag if larger than a brief case charge to chose a seat. Charge for a glass of water. seats are so close together you can't get you legs in. I won't fly them again.","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Deboirah Tanno","United States","2014-01-24","Left for Costa Rica January 8th 2014 return was due for January 20 2014 arrived on January 23rd. Never take an International Flight with a connection and leave 1 hour between flights the flight back from Costa Rica was delayed then customs held us up then the door slammed in our face as we arrived in time to watch it close. We were told we would be put on standby for the next flight well 5 flights later and nothing. For what we spent because they overbook I could have gone first class on a reputable airline.","","","","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Albert Crane","Canada","2015-01-19","Travelled to Cuba 30 Dec returned 13 Jan. No movie enroute plus no headsets to listen to on return miscount of babies and were delayed almost an hour while recount was done. The smoked meat was horrible couldn't eat it. I had paid for the Elite plus package and the stewardess wanted $3 for the headset on the return because she had informed that they were not free anymore even after I had questioned it because I was entitled to them with the elite package and what first run movies. To make things worst I paid $200 extra for this package when a passenger sitting next to me had his family of five sitting in the preferred seats at no extra cost to him. If this isn't false advertisement what is.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Zerr","Canada","2015-01-19","Travelled Jan 9 2015 flight WG320 to Santa Clara Cuba. 12 in my group 6 of them children. I cannot say enough good things about Sunwing from the people who checked us in to aircraft crew. We flew economy and compared to many other airlines we've flown were treated wonderfully. One of our group was a nervous flyer captain and crew went out of there way to make her comfortable. Champagne and juice great. Not served on any other airline. Plastic glasses are great. People don't realize that china and glass isn't used on most airlines. Breakfast was served- again it's airline food and it was good. Gourmet dining you'll have to pay a lot more for. Arrived in Cuba on time and had a wonderful vacation. Returned Jan 16 flight WG321. Again we were greeted by efficient friendly attendants. Service on plane was again Wonderful. Flight home was great. I would recommend this airline. The staff from the gate to aircraft are friendly and professional the airplane cabin and toilets were very clean and well stocked.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Pete Flanagan","United States","2014-01-23","2 hour flight took almost 7hrs one way and including delay 3hrs home. The cost of the flight was fine but if you wanted to bring a bag or have a drink the price shot through the roof. Would never fly Spirit again. Extremely cramped seating. Not one apology or offer of a beverage while we sat on plane for 4-5hrs longer than expected.","","","","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Gudmundson","United States","2014-01-17","Flight 833 from FLL to Montego Bay Jamaica on 1/15. Flight supposed to be at 10.30 and we left at 4.00. I would recommend that everybody avoid Spirit wherever possible. I've flown them twice and after the first time I said I would never fly them again now I'm kicking myself for not doing that. When comparing their fares to other providers you may be tempted to save a few dollars but trust me it is not worth the headache. Keep in mind that they will be nickel and diming you for everything from baggage to drinks to printing a boarding pass. In my first experience with spirit the flight was delayed 3.5 hrs and we were given no reason. On my second the flight was delayed 5 hours due to ""weather"" from the departing city. When I asked what the departing city was they noted Myrtle Beach SC. Sure enough weather.com shows sunny and delightful all day in Myrtle. Overall I'd say Spirit is not worth the money. Save yourself the frustration.","","","","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Quesnel Marc","Canada","2015-01-14","Absolutely worst airline service ever. Flight was delayed from 8pm to 3am because of weather and late flights and we were sent to the airport and passed through customs only to be told that the flight was cancelled because the crew needed rest. We then had to pass through all the arrival procedures and security checks. We eventually arrived at another hotel at 4 in the morning and it took 2 hours to check in because there were 180 passengers and 3 clerks. Everyone got to bed at around 6am. The next morning the flight was set to leave at 6 pm but none of the Sunwing representatives had any idea what was going on. After arriving the airport for the second time the flight was constantly delayed by 10 minutes for reasons unknown to everyone. The flight ending up leaving 2 and a half hours later. When we arrived back in Canada everyone thought this nightmare was over until we find out the baggage is locked into the plane because of a frozen door. We ended up having to wait an extra 2 hours for our luggage. Total delay time 26 hours.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jim Barraclough","Canada","2015-01-14","We left Vancouver on Dec 31 and everything was fine except for the non working entertainment problem - the service was good and friendly. However on the return flight from Cancun Jan 7 after 3 gate changes we were en-route for Vancouver - tired thirsty and most of our $ spent in the airport- after about 1/2 hour in the air the stewardess came around asking if anyone wanted to buy a bottle of water. Another 1/2 hour or so they came around with a comp glass of water (about 3 mouthfuls) and then they left again behind the curtain - they were fixing our food I guess. They ran out of one selection just after of our seat (10) then they came again - duty free sales. Finally they came and gave another half glass of water or pop. It seemed as though their priority was to sell everything we had already paid for. Why sell water on a flight where they are supposed to include it? The seats are cramped together and its a tight fit for anyone over 180 lbs to even sit in the seat. The seats themselves are probably the least comfortable I have ever flown on - and I have been in a lot of aircraft. If the lack of service that was displayed by these stewardess is any indication of Sunwing then I will never be back.","","","Economy","","6.0","1.0","1.0","3.0","2.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Bedney Mark","United States","2014-01-17","Thinking it was too good to be true is an understatement. We searched through Spirits website to see about any ""hidden"" fees and found nothing so we booked a trip. We are an average American family with a disabled child which leaves us very little money but we saved and planned for almost a year to be hit with almost $200 in extra fees for baggage and drinks not to mention that we were delayed coming home and had to spend most of the night in the airport. This was one of the worst experiences we have ever had traveling.","","","","","","3.0","1.0","1.0","0.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ferdous Ghazi","United States","2014-01-17","traveled from Detroit to Fort Lauderdale. The total cost including fees for practically everything was more than if I would have taken Delta. No more with this airline nor do I recommend anyone to take this one.","","","","","","2.0","0.0","0.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Herb Hummel","Canada","2015-01-11","We booked a return flight from Montreal to Puerto Plata with Sunwing Airlines. Both flights were supposed to be direct flights. I booked the flight because of this reason only. 1 week before the departure we received an e-mail that we would fly to Punta Cana first and then back to Puerto Plata. Flight # WG428. Consequently I phoned Sunwing Airlines and also send an e-mail to their Customer Service pointing out that I paid for a direct flight. The customer service person answering the phone told us in a not very pleasant way that this is what Sunwing can do and it is in their conditions. The e-mail request didn't get answered at all. I pointed out that at time of booking I spoke with the reservation agent and was told it would be a direct flight. Additionally arriving in Punta Cana we had to leave the plane (which we were assured it wouldn't happen) and re-board. Instead of a 5 hour flight we needed 9 hours. If I add up the costs (we had to pay separate for everything) the customer service and the treatment in general this was my last trip with Sunwing. I wouldn't recommend this airline at all.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Lukas","Canada","2015-01-11","Travelled YYC-CUN return. Check in on both flights was quick as we had purchased the premium package. First flight was uneventful although it took far too long to start service. Breakfast was disgusting though. The return flight was marginal. The washrooms ran out of water shortly into the flight. When I asked for another drink I was told quite rudely that meal service was starting in a few minutes so I'd have to wait. 30 minutes later with no sign of any meals I asked again and was told bluntly no I'd have to wait. It would be bad if they were a full service airline to get such an attitude but for one who charges for drinks it's also pretty stupid. Not the biggest deal but wasn't a nice way to end our vacation. Everything else was fine but only just. Unless they have a major sale I won't travel with them again.","","","Economy","","5.0","3.0","1.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Rob Varacchi","United States","2014-01-17","Spirit sucks you in with an extremely low fare and then hits you with baggage fees seat fees taxes upon taxes so that by the time you get your total you could have flown just about any other airline. They brag how they've added more seats so that means more passengers to keep fares low. What they don't tell you is that they moved the seats closer together to get more room for the extra seats. I'm neither a tall or a fat person but my knees were pressed into the seat in front of me and the tray table was digging into my stomach. Not that I really needed the tray table they don't even give you water without charging some outrageous price. The seats are extremely tight and it's like sitting on a piece of wood. It was very difficult to make my 5.5 hour flight. By the time everything was added in my original airfare almost doubled.","","","","","2.0","1.0","4.0","0.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","David Levy","United States","2014-01-16","I paid more for a bag and a ""seat"" than the ticket itself. Why buying a ticket is somehow not enough to buy a seat on the plane is too deeply offensive to discuss. But believe it or not you have to pay more money to get a ""seat"". Welcome to Spirit.","","","","","2.0","2.0","3.0","0.0","0.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Dunphy","Canada","2015-01-11","We arrived at the Edmonton Airport 2 hours prior to our flight with Sunwing to go to Cancun. We booked a $5000 package through Sunwing for our trip. The gate agent was outright rude snappy and demanding. Apparently there were only 2 seats left next to each other in front of the emergency exit which do not recline which i found hard to believe. She set the tone for our experience with Sunwing. We arrived at the gate to find the flight delayed by 2.5 hours however she didn't bother mentioning that at check in. No Sunwing staff in sight. Other passengers waiting around complaining that this happens with Sunwing all the time. That lady working the gate the morning of January 5th 2015 should not be in a customer service role. Sure put a bad taste in our mouth when prior to that we were excited to go to Mexico.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Katelynn Sperling","Canada","2015-01-05","I have travelled Sunwing twice (Cancun & Varadero) and have no complaints. Both times there was no delay getting to our location however when we were leaving Cuba out bus transfer was late and our plane was delayed by 1.5hrs. This was not the biggest issue since I love hanging out in airports and was in good company. The seats are not the best but I would say no worse then Air Canada or Westjet. I really enjoyed the hot towel you receive onboard. Food was so-so but we usually grab our own snacks and food before boarding.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Witman","United States","2014-01-14","New Airbus 320 clean and comfortable. On time both down and back. Seats comfortable non-reclining but no less space than any other airline. Staff very friendly and helpful. Great pay-for-what-you-use model. Three round trips between Boston and Ft. Myers for about $750 total counting some of the extras people complain about. Here is the secret for Spirit - read completely and fully understand how it all works before you click ""purchase."" Most complaints seem to come from people who do not pre-purchase what they want or need and show up at the airport wholly unprepared. Yes they do sock you with outrageous fees if you are one of the great unwashed masses who can't seem to get out of your own way. Before purchasing select your seat choose how you will take luggage and pay for it at the time you book and pay for your flight. Check in online before you go to the airport. No surprises. We fly a lot mostly on Southwest which we love and I did not notice much difference - except the price and less inane humor from the flight attendants. We had a great round trip flight and will consider taking Spirit again.","","","Economy","","9.0","3.0","5.0","3.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Vincent Hian-Cheong","Canada","2014-12-31","I booked a non-stop flight from PIE to Toronto. Instead my flight has been delayed by 1hr and my arrival to Toronto has been delayed by more than 6 hours. What was a direct 3 hour flight has now turned into a +6 hour multi-layover flight. What kind of second tier airline is this? In addition to this we haven't been notified of any compensation. I would not recommend this airline to anyone.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Pat Mitchell","Canada","2014-12-31","WG547 4th Nov. Returned on 18th WG 548. Do not know where the pictures they have on TV are taken but nothing like we experienced. Champagne was served (about 1 ounce in bottom of a little plastic glass). When questioned were told what do you expect for free. Staff were busy trying to sell tours or duty free for which they must get bonus as they did not care that travellers were looking for service. It was evident if not buying a tour or duty free we were seen as a nuisance. Seats were small even when we paid for elite we were put in regular seating flights were changed to having a stop coming and going from Van to Calgary so much for our direct flight to Hultuco. Best thing was the resort.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Ivonne Sola","United States","2014-01-14","Flight 171 - December 8 2013. I used Spirit to travel to NY from FTL on December 2013 thinking that their price was affordable. To my surprise when I got to the airport and tried to get my on board tickets they charged me $25 per seat assignment so if I wanted to seat next to my husband we had to pay $50. To that they charged for carry ons $45. So add to your airline ticket another $70 per person each way for a total of $140 each. The seats were very uncomfortable and very thin with no cushion. They have the pre-reclined seats and they are stiff not to mention you have no leg room at all. We tried seating near the emergency door so my husband could have more leg room and that would have been better. I will definitely avoid traveling with Sprit. When you add all the hidden rates they charge you they are not worth it.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Lu Henley","","2014-01-14","We flew from St. Thomas to Ft. Lauderdale on 12/30 and aside from the extremely rude ticket agent who informed me that the carry-on which I pre-paid for online was a personal item and not have to be charged yet could not give me a refund or a credit for my return flight aside from the fact that the flight was delayed leaving aside from the fact that the flight attendants wouldn't even give me 1 cup of water to give to my toddler and I had to pay $3 for a bottle of water the flight from St. Thomas to Ft. Lauderdale was pleasant. On the day we were returning to St. Thomas from Ft. Lauderdale the ticket agent was a little rude but helpful. Flight was delayed yet again for almost an hour. We get on the plane and were in the very last row. We get to St. Thomas and we go to baggage claim and wait for bags. We go to Spirit's counter and no one is there. After about 30 minutes a young lady appears and I ask her about the bags. I explain that we were told the bags were done but my bags aren't there nor are the bags of all the other passengers behind me. She doesn't even apologize for the inconvenience. Waited 2 hours at baggage and then another 2 hour process to do a lost luggage claim. Of course the flight returning our bags was delayed.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Snyder","Canada","2014-12-18","Our package was to provide a non-stop flight to and from our vacation destination which was changed without compensation to include a stop on our return flight. After arriving at the originally unscheduled stop we were told to disembark and remove all of our carry-on's from the plane. We were herded through pouring rain to an awaiting bus deposited in a waiting area then sent through a security check. This involved personal scans and a scan of all our carryon luggage. We were then queued back through the rain to our bus back to the plane where we waited in line in the rain while passengers searched for their boarding passes required to re-enter the plan. What a disaster! I have never received such terrible service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Lahey","Canada","2014-12-10","Travelled from Ottawa to Varadero. Boarded the plane on time and sat on the ground for additional 30 minutes while the announcement came that they were still loading baggage. Once in the air the crew took their time getting the drink service going. 50 minutes into the 3.5 hours flight they encountered some turbulence and this continued off and on for 1.5 hours. Finally a rushed food service where they threw you a sandwich and cookies. 30 minutes before the plane landed they announced the waste system was full and the lavatories could no longer be used. Even though we spent 30 extra minutes on the ground because of baggage loading no one thought to empty the toilets on the plane.","","","Economy","","4.0","2.0","2.0","3.0","3.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Buchanan","United States","2014-01-13","We booked return Portland to San Diego. This was the first segment and the plane had to be brought back to the gate everyone leaves and they reboot the computer. The flight left 2 hours late. As we manoeuvred into the seats (with a whole 28"" between rows) the stewardess mentions the floatation device beneath the seat cushion. However in the event of a water landing there is no way anyone could ever get to those devices. Everything has an additional charge. The return trip was also 2 hours late. Finally just before landing we were given the option of signing up for a credit card for which we would be given enough miles for six trips. There were five adults in our party which would give us 30 trips - but why in the world would we ever want to do that?","","","","","","1.0","2.0","0.0","0.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Dave Streit","United States","2014-01-13","I fly from Chicago to Dallas frequently and once on the flight service is generally good but nowhere near great. Seems rather clear that the company does not put customer service first in it's training and is focused instead on maximizing the income generated from each passenger. My biggest problem is the poor attitude of the check-in staff at DFW airport. There is a women who protects the gate opening to the ticket counters who should not be employed anywhere let alone in a customer facing role. I wanted to get a seat re-assignment which could not be done at a terminal and i was questioned and probed as if I was up to no good. The low ticket prices are the only reason why one should select this carrier and should do so knowing what other costs you may incur.","","","","","4.0","1.0","3.0","2.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Michelle","Canada","2014-11-25","I booked a vacation from Calgary to Varadero Cuba leaving on Oct 30/14 and returning November 7/14. Flight was scheduled to depart at 7 am and I was advised we must be at the airport 3 hours in advance (4 am) as the check in counter closes 1 hour prior to departure. They also advise that you check your flight status before you leave for the airport to ensure there are no delays which I did right before I left home and the flight was ""on time"". I arrived at the airport as instructed to find a huge line up at the check in counter however no Sunwing staff in sight. I again checked the flight status and it was still saying ""On Time"". After waiting for an hour and continuously checking the flight status I attempted to contract the call center which does not open until 6 am ironically. Eventually 2 hours later Sunwing staff showed up to check us in after waiting at the counter. When questioned as to why we were delayed I was advised by a Sunwing employee ""I don't know why they tell you to be here 3 hours in advance we don't start work until 6 am"". Finally we check in rush through security and board the plane. On the plane I found the flight attendants lazy and rude. You had to request drinks as well as snacks and after enough people started asking they finally came around. On a 6 hour flight they only offered a tiny glass of pop/water to drink twice. If you asked for anything you received attitude. I found the breakfast sandwich to be decent however although I may have just been that hungry as I missed my chance to eat anything before boarding due to the delay on the part of Sunwing. The seats are really uncomfortable and you have no room. The person in front reclined their seat and practically hit me with it. Their TV's are hard to see and movie choices were terrible. Finally made it to Varadero and thankfully the resort was great. On the way home flight was on time we actually watched it arrive and saw all the passengers deplane. Then again without any explanation were delayed with no Ssunwing staff around to advise when they would be boarding or advise there was a delay. Overall the service was the same on the way back The flight attendants were not attentive at all and you had to ask for drinks. I normally fly Westjet and I can say there is no comparison between the two. I am not a fan of Air Canada but can safely say I would fly them no questions asked before I would ever fly Sunwing again.","","","Premium Economy","","4.0","1.0","1.0","3.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Verdon Stephane","Canada","2014-11-25","Everything was good! Take off on time free lunch and free glass of wine and the crew were kind! Same thing for the return journey! It was a 4 hr flight and everything was good. Low cost vacation so I am eager to book my next trip with Sunwing!","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","L Stanton","United States","2014-01-13","Just completed a round trip from BWI to Las Vegas. The service at Spirit was as I expected. I anticipated that Spirit was like the Greyhound of air carriers. For your discounted ticket you get the seat you will ride in and the storage space under the seat. If your personal items will not fit in this space you will be charged for a carry-on bag which is $100 at the time of boarding. The Spirit webpage has the baggage policy which clearly explains the weight and measurement restrictions. Checked baggage is $30 each and carry on is $35 if purchased prior to the start of boarding. Boarding passes should be printed prior to arrival at the airport to avoid a charge to use Spirit's printer. I did some research on the seating on the plane i was booked on and found that the seat spacing is the tightest in the industry. I opted to purchase an exit row seat which was well worth the $25 each way. Even with the additional costs for amenities I saved at least $100 on airfare compared to other carriers providing service from BWI to LAS. I would fly Spirit again tomorrow if needed. If you like having free drink service pillows and blankets then Spirit is not for you. Spirit is a no frills airline but they got me to my destination and back safely and on time. Most of the complaints I heard while on this trip were by people who paid for a flight on an airline and assumed they knew what they were buying. If you take the time to understand what you are buying Spirit is a bargain.","","","","","7.0","4.0","5.0","0.0","0.0","","","4.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Garry Troxtell","United States","2014-01-10","12/30/2013 to 1/3/2014. Flights 469 and 470. Flights from Dallas to Las Vegas went off without a hitch. Las Vegas to Dallas great flight. All in all I would definitely fly Spirit again.","","","","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Vik","Canada","2014-11-06","Edmonton-Las Vegas on Oct 30 2014 and returned on November 2. Overall very happy with the Sunwing product. Sure the return flight time was not ideal (landing at 2 am on Monday morning but all things considered - solid product. I booked within 14 hours of departure and got a great deal. The planes are newer - 737 next gens and everything that comes along with that - the mood lighting the overhead bins the new plane feel. Sure there is no seat back TV and seat size/recline a little less than some airlines but for what Sunwing is and what they do I think they do it well. Customer service was great food was good (and inclusive) the tunes playing upon boarding and arrival over the speakers and the flight deck announcements/updates gave it that appeal of flying (like it used to be 20 years ago). Everyone has to understand that yes there could be delays and their routes can change last minute but the are a charter airline and do not have the fleet size as the majors.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Cassano Anna","Canada","2014-11-03","Returning to Toronto from Varadero Cuba. Flight WG683 was supposed to leave from Varadero at 8.30 pm on Monday October 27 2014 arriving to Toronto 11.55pm. We flew with Elite Plus. Our flight was delayed 4 hours we were told at the last minute. We had to hang around the hotel dressed to leave. We did not get seated before everyone else as our flight going to Varadero we had to stand in line with everyone else. We also did not get champagne service. Why did we pay elite plus? I was very disappointed.","","","Premium Economy","","5.0","1.0","2.0","3.0","1.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","P Fukuda","United States","2014-01-09","I am a frequent traveler both international and domestic. I have used almost every major airline out there. Spirit Airlines is by far the worst I have flown. There is not a single positive thing I can say about them. I bought their ticket (Los Angeles to Lima Peru) because it was the cheapest. However they have so many hidden fees that it ends up being the most expensive option. During the 6 hour flight the seats were dirty with crusted food. I was thirsty so I asked for a cup of water. They told me they would charge me $5 and would only accept card. I told them I didn't have a card only cash. The stewardess had the audacity to say she could only offer me a cup of ice for free. I find their hidden fees to be outrageous. ($50 charge to check in a bag. 40 lb limit instead of 50 which is the standard. They charge another extra $25 for every 5 lb you are over the limit).","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Remi","Canada","2014-01-09","Dec 26 flight 451 PBG to FLL. Jan 6 flight 450 FLL to PBG. Spirit is one of my favorite airlines for the price. I fly o Fort Lauderdale to Plattsburgh every 2 weeks. Price is cheap for airline with fleet of all new A320 aircrafts. Almost on time except for bad weather.","","","","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Collins Ken","Canada","2014-11-03","We went from Vancouver to Cancun on October 19th and we were about 25 min late leaving Vancouver but this was because air traffic control closed down some of the air space on the original flight path so that was not anyone's fault. I was very impressed with the hot towel service and the hot meal you get. Staff were very good at what they do. There is only one thing that needs major improvement and that is the inflight entertainment. On both our outbound and return flight they had several problems trying to get the movie to work properly and if you ask me they were too worried about trying to fix this issue when they should have been bringing around drinks for there customers. I understand that one of the things that is advertised is the movie but really all in all my only complaint is that I should have had water or pop a lot earlier than when I got it. I will definitely choose this airline again for our future travel.","","","Economy","","8.0","2.0","4.0","5.0","1.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","E Fitzgerald","Canada","2014-10-28","We traveled from Halifax to Orlando in March. The line up for check in was long but this was due to a computer problem took over an hour flight left on time. The return flight was an 90 mins late leaving seats are tight but overall trip was fine. We already have a trip booked with Sunwing to Florida for February 15. We are upgrading our seating this time. I have travel on many different airlines and this one is about average good value for the money.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Silberstein","United States","2014-01-08","I traveled to NY in December of 2013 and although the flight out was fine and on time the flight back was cancelled and no flights were available for several days I ended up purchasing a one way ticket from Southwest which was one counter down for a full fare and made it back that night. Spirit never offered a refund or any compensation for cancelling a flight and not accommodating Last night my daughter was supposed to fly back from Florida to Chicago her flight was first delayed then finally cancelled. Again the airline did not offer any help and the first flight available they offered was 3 days later! which is outrageous! We found another flight on Spirit with available seat but the airline refused to allow the use of that seat and at best after demanding to talk to a supervisor we were told that non are available for 2 hours (which is after the flight departs). Needless to say we are so disappointed with this airline that we will never recommend for anyone to fly with them.","","","","","","1.0","1.0","0.0","0.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Mark Greene","United States","2014-01-08","Awful no updates or anything. I understand weather problems but to list the plane as on schedule up until 2 mins before takeoff and the plane isn't even there is a joke! 4 hrs later we took off. On the way back same thing 6pm flight became 9 then 12 then cancelled. Best they could do was 2 days later no food or hotel help. Nothing! You get what you pay for and in this case I got less.","","","","","","4.0","3.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","F Brooks","Canada","2014-10-13","I travelled to Jamaica from Sept 27-Oct 4 2014. We had read so many reviews about Sunwing (not many positive ones) before we left (but after we had already booked the trip) and were worried and dreaded the flight. Honestly we worried for nothing. I realize other people have had horrible experiences but we had nothing but positive experiences. Everyone from the counter staff to the stewardesses and captains were nothing but courteous friendly and kind. Anything we needed they were more than happy to help with. The flight itself was on time smooth and comfortable. They served champagne and hot sandwiches on board and we got to see some new decent movies onboard also. I can't say enough about my experience with them. I wouldn't hesitate to book with Sunwing again. I don't usually write reviews but felt that they deserved a positive review amongst all the negative. I am a serious traveller and been to many places on a few different airlines. The level of service I experienced with Sunwing was literally 100x better than the experience I had when I went to NYC in May with another airline that I shall not name. I am pleased with every aspect of my first Sunwing experience.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Ada Sera","Canada","2014-10-05","Take note! If you are planning a vacation with Sunwing please think again. This charter airline is starting to get a bad reputation due to their continual delays getting people to their destination or home. We are in Puerto Vallarta and were supposed to go home today. Our flight has been delayed by 14 hours! Unacceptable and never again.","","","Premium Economy","","1.0","2.0","3.0","2.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Heydt","United States","2014-01-08","Flight from Chicago to Ft. Myers was delayed 3 hours. We boarded the 100% full plane sat for an hour and a half and were told they couldn't get fuel. Everyone had to deplane and it was another hour before we were told our flight was going to be canceled. Another 50 dollar cab ride home and then they couldn't get us on another flight until Friday and our original flight was for Monday. We asked if they could at least get us on a flight to Ft. Lauderdale if all flights were filled to Ft. Myers and were told ""no"" we had to accept the first available flight to Ft. Myers 4 days later!","","","","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Kenney","United States","2014-01-08","I fly from MSP to TPA several times each winter. I have used Spirit several times. I fly with a service dog. I have had very few problems. The seats are tight but my dog fits herself under the seat in front of me. For a 3 hour flight the prices can't be beaten. People who complain about extra fees etc. have obviously not read information on the website. It is all spelled out and should hold no surprises. I compare flying Spirit to taking the bus-absolutely no frills but it gets you where you want to go!","","","","","9.0","3.0","4.0","1.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Gerry Lucas","Canada","2014-09-19","After getting to Vancouver airport for a 7am flight we were informed that our flight was delayed and we would be leaving at 3pm. So off to a friends place we went seeing as we don't live in Vancouver and have a 19 month old with us. Upon returning to the airport we were told that it was delayed again to 5.45 and they gave us a $20 food credit to make up for it. After we finished lunch we walked back into the airport and on the departure listing our flight was delayed again this time 7.40 pm so now we have been waiting for over 12hr and have lost a day from our holiday. I will never travel with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Elena Panova","Canada","2014-09-06","We just got back from our trip to Santa Clara Cuba on 23-30th August 2014. Our airline was Sunwings. It was our first experience of flying with that company. When the departure from Toronto to Cuba got 3 hours delayed we understood and waited patiently for out flight. Our vacation in Iberostar Ensenachos was absolutely amazing but the flight back from Santa Maria to Toronto on 30th August was awful. The flight got delayed more than once and the overall delay was over 9 hours. Moreover that delay was during night time and all of us (with our children) spent all that time waiting with our luggage in the hotel lobby bus station and airport. Got home exhausted frustrated and more tired than before the vacation. We recovered from that trip for two days and the impression of the vacation was ruined due to the flight experience. Flying with Sunwings is a waste of money and energy. It was our first and last trip with Sunwings airlines.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Gilliane Sasvari","United States","2014-01-08","My first time traveling with this airline and it will definitely be my last. My family and I were booked on it through Travelocity as part of a package trip for my vow renewal with my husband in Las Vegas. The trip there was problematic but ok. I asked for drinking water but was told I had to purchase water for 3 dollars and this was a 5.5 hour trip. The seats reminded me of an inner city bus service. The nightmare really started on our way back when we were made to pay 100 dollars for my son's violin as a carry on instead of a personal item as we had done on our outward journey. I was told that the flight will leave without us if we did not pay and our luggage had already been checked in. This airline is by far the worst I have ever had the misfortune of traveling on. The customer service was non existent.","","","","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","S Carver","United States","2014-01-08","Flight was cancelled from Denver to Houston after being delayed and making us wait in the airport for 8 hours. Have $7 voucher which doesn't cover anything and the next flight out they had to offer was a week down the road. Try booking a next day flight for $118 they didn't even refund bag fees! With fees and everything and the negative 4 inches of leg room and dirtiness of the cabin pay extra.","","","","","","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Dale Samson","Canada","2014-09-06","On Aug 28 2014 I booked a flight to St. John's N.L. The flight was suppose to leave at 8.20am and arrive in St. John's at 12.50pm. The flight was delayed 6 hours! We didn't arrive until 7pm that evening. I was very disappointed that the airlines had no one there to tell us what was going on or that the flight was delayed they should have shown some common courtesy by having someone to explain. Instead we stood in a line that wasn't moving wondering why it wasn't moving. We were told once we got to the desk. I was disgusted. I was to attend a wedding rehearsal and missed it so thank you very much!! I will not make this mistake again and booking a flight with this airlines. Oh but Thank you for the $14.00 food voucher that I did not use.","","","Economy","","1.0","5.0","5.0","5.0","1.0","","","5.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Patrick Madigin","Canada","2014-08-28","We just returned from our first trip to Cuba. Our party consisted of 8 members including our two grandchildren ages 1 and 3. Our flight down on Aug 16/14 was delayed 4 hours supposedly as a result of an incident with a plane in Vancouver 36 hours previous? This caused us to arrive at the resort at 3am instead of 11pm as expected. Our return flight WG0305 on Aug 23/14 was also delayed 1.5 hours causing us to arrive back in Toronto at 3am clearing the airport by 4am. I found the communication at YYZ explaining the delay was non existent every time the delay was extended no one said anything. In Cuba the communication of the delay was again not communicated. The pilot indicated it was a result of other flights during the day being delayed thus resulting in our problem. Sunwing and advertise themselves as a family friendly vacation. I think they need to put more effort into improving the reliability of the flight times to allow young families to travel and arrive at a more reasonable time not force them to arrive at destinations well after expected times.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","B Jones","United States","2014-01-06","Terrible - 4.5 hour delay leaving Atlanta they offered food vouchers while we waited they ran out of them by the time I got to the counter. The Gate people were low end not professional. Flight home from Ft. Lauderdale was better but not good. Pay the small extra and avoid this airline.","","","","","","1.0","1.0","1.0","1.0","","","2.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","C Sheldon","United States","2014-01-06","Tried Spirit Airlines for the first time and it will definitely be the last time. Flew to Las Vegas and the flight was late 3 hours to and from and the lateness was not due to weather related issues. The extra charge for bags was outrageous. Couldn't believe they charged for carryon as well as checked bags. If you have a carry on and it will fit under the seat there should not be a charge. I also couldn't believe the charges for drinks and snacks! $7.00 for a pillow and blanket! Next thing you know they will be charging you to use the bathroom. The extra charge to reserve your seat? Ridiculous. They say they are a cheap airlines but after you add all the extra charges you can forget the value for money. If an airline is going to be 3 hours late they should at least offer you food reimbursement. While waiting for our flight home to Portland the flight next to us was late two hours waiting for an airline attendant to show up. That is unacceptable. So bottom line if you want to sit in an airport hours on end and you feel your time is not valuable then fly Spirit.","","","","","","1.0","3.0","1.0","0.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Tina Van Roon","Canada","2014-08-20","July 19th 2014 flew to Cayo Santa Maria Cuba. At the airport our gate changed four times. We were supposed to be at our hotel by 10.30pm arrived around 2am. Our stay at the hotel was great! No complaints. Now coming home that is a different story. Found out our flight was going to be delayed by 5 hours tried to talk to the Sunwing rep to get anther room because we had four children with us under the age of 8. They were no help and didn't care. We then went and talked to the hotel staff and they found us a room. We were now not supposed to be picked up until 10.30pm. It is an hour and half trip to the airport. We did not land until 7am in Toronto. All of us were up for over 24 hours. That was my first experience with them. Needless to say this is not a one time thing and will never fly with them again. Pay the extra and you will arrive to your vacation on time.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Moyle","Canada","2014-08-20","Flew to Los Cabos Dec 5 2013 stopped at Puerto Vallarta on the way down and back. Returned to Toronto a week later. My vacation was ruined because I chose to use Sunwing. The lengthy layovers baggage problems their poor planning terrible food and a tendency to do everything on the cheap regardless of the impact on their passengers. I have never had such terrible food. It would be better just to dispense with meals altogether. The flight staff were so rude. All I asked for was one option that was more in accordance to my lactose reduced diet. They had run out and when I complained I was told to be quiet. If you consider the amount of extra time you have to spend when travelling with them vs another airline you will soon realize that the amount of time you lose beside the pool and your added aggravation could easily offset the savings. Pay a bit more so that your period of relaxation is not filled with stress and frustration and consider the extra time you can spend at the resort.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Y Quinones","United States","2014-01-03","There was just too many things wrong with this airline. I wanted to bring my dog they told me that would cost $100 to and from San Juan ($200 total). Then they said that there were already 4 pets on the plane and I couldn't bring my pet. Changing our flight would cost $125. Thankfully we didn't change our flight because when we got on there was only one pet. Then of course the extra charge. I simply do not want anything to do with this airline.","","","","","","1.0","3.0","0.0","0.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","John Molani","United States","2014-01-03","Dallas Ft Worth to Atlanta Flight 403 13 July 13. Baggage (carry on and check in) are at sky high rates several seats on-board are always missing the button to recline your seat (brought it up to the stewardess and she could not do anything or even move me to seats above due to them being ""special paid seats""). Had pictures and spoke to Customer Representatives at Spirit but they did not do anything either. Recommend to anyone to think about these issues before coming on-board or purchasing your ticket. If you would like a small cup of water you've got to pay several dollars for it. Not to mention that in every seat or overhead there's an advertisement for their credit card.","","","","","","1.0","1.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N de Jesus","Canada","2014-08-15","July 31-Aug 8 2014. The flight was supposed to depart from Toronto at 5 pm arriving at 8.30 pm in Varadero Cuba. First it was delayed until 6.50 pm and then until 11.50 pm (although it took off later than that). The lady at the check-in counter said that there were ""mechanical"" issues. We accepted that things happen but it wasn't easy for our 4 children to arrive at the Cuban hotel and go to bed at 6.30 am! On the way back the shuttle bus was supposed to pick us up at the hotel at 6pm for a 9.30pm flight. We confirmed the flight was on time with our hotel Sunwing representative at 4pm and hurriedly showered to get ready for the bus. After waiting 45 minutes in the lobby for the bus we checked with the front desk and were advised that the flight had been delayed by 3 hours therefore the bus would be by at 9pm. Our Sunwing representative had said that any delays would be posted on his bulletin board which is where we checked before 6pm and it wasn't there. Apparently the change came around 5.30pm after he had left but the staff didn't post it on his board so we had no clue. We went to the lobby again at 9pm only to hear that our bus wasn't coming until 11pm - two more hours to wait in limbo. Eventually the bus showed up at almost 12am and we departed at 3.30 am! Luckily we live close to the airport and were in bed by 8.30 am. So what are the chances that the same airline would have ""mechanical"" issues again a week later and at the same time? Why keep delaying the flight every couple of hours? I'm sure they know more than 2 hours ahead of a flight. At least if we knew that we had all those hours to wait at the onset we would have managed our time more efficiently instead of sitting and waiting. It is bad enough to have over 6 hour delays on 3.5 hour flights but when it starts to interfere with eating and sleeping patterns then something has to be done! Unfortunately it seems that our story is one of many and it doesn't seem to be changing anything with the way Sunwing runs its operation. This is a warning from another unsatisfied family to anyone who is considering a vacation with them to really evaluate if saving a few dollars is worth the hassle especially when travelling with children.","","","Economy","","2.0","3.0","3.0","3.0","2.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Fraser","Canada","2014-08-14","Terrible airline. First and only time I will fly with them. Flight to Punta Cana delayed by a late pilot by 3 hours. Pushed our arrival to past 1am. No rep at the resort to help with schedules just a binder. Consulted binder on return trip day. It said 5pm. No transfer arrived by 5.45pm. Worried I would miss my flight I took a $70 cab. At the airport there was no one from Sunwing. A very helpful Air Canada employee informed us of the delay another 5 hours. No way to get through the gate to food or water. Originally due into to Pearson at 2am arrived at 6am. Excuses from the crew was that they have been late for the last eight days and can't seem to make it up. My recommendation is they hire Air Canada to pickup their slack. I highly recommend that you don't fly this airline.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Elenie Davis","United States","2014-01-03","Atlanta GA (ATL) to Fort Lauderdale FL (FLL). Dec 26 2013 and return Dec 29 2013. The last seat on the plane shouldn't even exist. My husband and I flew to Miami struggling with smallest seat we have ever sat in. On top of that they charged for water snacks and everything else they could think of. They don't offer any free snacks! Also they charged $45.00 per bag! This was our first time flying with Spirit Airlines and it will definitely be are last time.","","","","","","0.0","0.0","0.0","0.0","","","0.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Brentwood","United States","2014-01-03","Flight 345 MSP to PHX on 12/22/13 and Flight 342 PHX to MSP on 12/26/13. My 9 month old puppy and I had a great experience flying Spirit this past Christmas season! The airport staff check-in staff and security were extremely helpful and friendly in getting me through the process with my pet. Flight attendants were pleasant! The room under the seat was sufficient for my pets carrier. Although I did think the $100 each way price for my pet was a little steep I will look at Spirit first for my future flights.","","","","","10.0","5.0","5.0","4.0","0.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Marilyn Hamilton","Canada","2014-08-14","Flight to Jamaica was fine the return flight was a nightmare. Sunwing bus picked us up at hotel lobby at 6.25 am before breakfast was served. Arrived at Montego Bay airport at approximately 9.00 am by the time we checked luggage got through customs and walked across airport to terminal we had only a few minutes to do some Duty Free shopping then board the plane for 10.40 am not enough time to eat. Once on the plane we flew to Puerto Plata waited an hour for people to exit and new people to board. At 4.00 pm I informed the Stewardess that we haven not had an opportunity to eat she blamed us for booking into the flight late despite using their transportation. When they did serve food they ran out by the time they got to us. We had two young kids with us who did not get a proper meal until 9.00 pm. The Stewardess was extremely rude to both myself and my husband sitting in different rows in different conversations/situations.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Cynthia Hamilton","Canada","2014-08-03","Travelled to Cayo Cocco July 3rd 2014. All great except for check in at Toronto Pearson. I had paid $50 extra for the premium package. This gives priority boarding and check in. There is a woman employed by Sunwing that goes along check-in line checking tickets. She told me I was in the wrong line and was to go to the regular line or pay $40 dollars more to stay in the priority check-in line. I knew this was false as the same woman had done the exact thing to myself and my sister in April 2013. At that time I did not know the difference and paid another $50 on top of the $50 already paid. This latest episode by said employee was very embarrassing as she flat out told me loudly I was wrong and to move. I did not move and the girl at ticket desk apologized and assured me that I was indeed in the right line. So beware if you have purchased Premium package and someone tells you that you are not to be in the PremiumElite Plus line and to pay more. I am travelling to Cuba again next month so it will be interesting to see if the same thing happens.","","","Premium Economy","","8.0","4.0","3.0","2.0","5.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Porter","United States","2014-01-03","We (family of 4) used Spirit round trip Phoenix to Minneapolis over the holiday and were very satisfied. We saved considerable amount even with the various charges. As with anything you do need to read and understand the fees. Even so it was far cheaper. The check in person in both cities was extremely polite as was the flight crew. Yes the leg room is tight but for what we saved I can deal with that. We fly a lot and I can't say any other airline has better service. Service goes a long way and if this airline maintains low fairs and good service they should succeed in my opinion.","","","","","9.0","3.0","5.0","5.0","0.0","","","5.0","1"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Richard Dow","United States","2014-01-03","Dec 23rd from FLL to LGA and back on Dec 28th from LGA to FLL. This was the worst airline I have ever flown with. The charge for carry on baggage is outrageous. The customer service was terrible and the flight out was delayed. I fly a lot and this will be the one and only time I fly Spirit.","","","","","","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Wilson","Canada","2014-07-27","Flew to Varadero Cuba from Calgary on July 3rd and returned July 17th. Flight Inflight service customer support connections excursions were all good can't beat the value for your dollar!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Pieta","Canada","2014-07-27","I traveled from Mexico Cancun on July 16 2014. Myself and my daughter had to check out of our hotel room at noon. Our flight back to Toronto WG 514 was supposed to be at 20.10 and pick up from the hotel at 16.45. When we went around 16.20 to check on our pick up bus to the airport we noticed the Flight Alert and delay from 20.10 to 23.59. In the addition on the alert notice was a mistake to the flight number and original time - mistake from the Sunwing representative. Anyway we were picked up at 20.35 and driven to the airport. Our flight did not leave at midnight what was already 4 hrs of delay we left around 1 am. On the plane we were told that the flight crew was not to blame for this delay that Sunwing is responsible for not scheduling our pick up from Cancun. The flight crew were working on their days off to get us to Toronto. Picking up the luggage took over an hour. The conveyer delivered a few suitcases and as we found out after a few travelers started to get very annoyed tired some with small children the conveyer jammed. They brought the rest of bags on the carts. The whole time in Cancun was very relaxing but the trip back drained all of it out of us. It was my first time using Sunwing next time I will try to avoid them.","","","Economy","","3.0","2.0","3.0","1.0","2.0","","","4.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","J Hardee","United States","2014-01-03","We arrived 2 hours prior to board a flight to Myrtle Beach from Ft. Lauderdale on January 1. We experienced complete chaos in the check in and bag drop area. The Spirit Representative said they did not anticipate ""such a busy day"". We were finally ""expedited"" by the Spirit representative but still missed our flight due to the extreme delay in check-in and baggage drop. According to the very rude and unhelpful gate agent no one from Spirit Check-in notified her of the delay. 20+ people missed their flight to Myrtle Beach and Boston due to incompetent Spirit Airlines staff. The plane was still at the gate. The gate agent advised the gate could not be reopened. 20+ people missed the flight. There were only 3 available seats for January 2nd travel to Myrtle Beach.","","","","","","3.0","1.0","0.0","0.0","","","3.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Potter","United States","2014-01-03","If Spirit Airlines were the last remaining airline on the planet I would not fly them. After booking a flight on Kayak.com that appeared to show a very good fare I arrived at the airport and discovered Spirit was going to gouge my travelling companion and me for $90 each way simply for checking or carrying on a bag - something that was never disclosed prior to reaching the airport. The plane was late cramped and customer service was awful - the only informative thing the flight attendant had to say was ""don't worry the seats don't recline"". This dreadful airline is the worst flying experience I've ever had and from the conversations other passengers on the flights had it doesn't appear anyone will fly with them again.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Shaw","Canada","2014-07-17","Vancouver to Toronto on June 22 red eye and returned on the Toronto to Vancouver 8.30 pm flight. Both flights were delayed. On the Van-TO I was told that they were waiting for a pilot to arrive and we waited 1.5 hours. When we finally boarded although it was obviously a red eye running from 10.30pm to arrive at 6am (original schedule) they did their best to keep us awake during the flight by making loud announcements keeping the lights on and serving us sandwiches/pizza or drinks. On the TO-Van return we were delayed 5 hours. When I checked in at 5pm I was told that they were waiting for a plane to arrive at 10pm so the flight was delayed until 11pm. This time changed again to 12.01 am and we finally left at 1.30 am. When the time stretched to a 5 hour delay the only thing the airline offered was a $15 food voucher. The flight back was better for sleeping. This is truly a case of you get what you pay for. I will never fly Sunwing again.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Knapp Sherry","Canada","2014-07-13","I traveled with Sunwing June 17 2014. The flight was a complete disaster. My flight was supposed to leave Pearson International at 5.15pm and arrive at Juan Gonzalez airport Varadero Cuba at 8.45pm. The flight got delayed 6 hrs and there was not 1 single Sunwing rep at the gate to tell me what was going on. I left the gate and went to the Sunwing baggage check in they had no idea why the flight was delayed. They gave me a measly $10 food voucher. Flight ended up leaving at 11pm and I did not get to my resort until 3am. Same on the way back 2 hr delay getting home.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","Trisha Piccone","United States","2014-01-03","Going out of Atlantic City no real problems except additional baggage charges. Return trip from Ft. Lauderdale Florida a complete nightmare. The lines the extra charges the service rude and uncalled for! Change your ways it is really unfair.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","D Schmidt","United States","2014-01-03","We flew to Costa Rica and it was terrible there and back. Both flights late boarding a mess. People in the lines were not aware of bag charges so that caused delays at check in. You can't even get a cup of water on board without paying for it either.","","","","","","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Kalavati Amin","Canada","2014-07-03","Flew from Toronto flight WG732 on June 20th going to Montego Bay. Coming back was WG 733 on June 27th. I booked a wheelchair and the service I received was excellent. Both ways the wheelchair was ready without delay. Our seats were booked both ways at the start of our trip to make it more convenient. This is consistent with our experience in past.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Marni Bell","Canada","2014-07-03","Very disappointed with Sunwing all around. Booked a ""direct"" return flight (April 27 - May 9) Edmonton - Montego Bay. It turns out the advertised direct flight made a stop in Calgary to pick up more people and stopped on the way back as well to let people off. We paid the extra $$$ for Elite seating yet those seats (1a and b) had no extra leg room and were not wider as stated for elite booking. The aircraft was very very old and so small that it could only offer ""Bistro Service"" in other words sandwiches. The 10 hour return flight was brutally uncomfortable. Their customer service department could not care less when I wrote a complaint. Sunwing has lost our business for life.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","M Shoemaker","United States","2014-01-03","Let me start by saying I fly a lot and have had my share of frustrating travel situations but never in my life have I seen anything as maddening as the Spirit Airlines ""fast bag drop"" at FLL. Hours in line just to drop off your bag. Another 30-45 mins in security before they finally call your destination along with 2-3 others to come to a designated line for flights that are about to depart. Still I saw many people running through the airport others who missed their flights and still others who were just very frustrated with the whole process. There is no amount of money that I could have saved to make this experience worth it (and I am frugal). Save yourself a lot of frustration and possibly a missed flight with heaps of other associated fees and fly another airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"spirit-airlines","/airline-reviews/spirit-airlines","Spirit Airlines customer review","A Lightbody","United States","2014-01-03","DTW to RSW 12/24 #605. RSW to DTW 678. We will never fly Spirit again. Cramped seats going to Florida and so far 1.5 hr delay in clear weather. All other carriers can get me to my destination on time but I have to buy a new ticket. Spirit has no relationships since they are a local low class carrier.","","","","","","1.0","3.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jerry Chieduch","United States","2014-06-20","Our vacation from Edmonton Al. to Santa Maria Cuba - terrible never again. Flight delayed 15 hrs! Sure they put us at the resort for an extra night but that meant 1.5 hr bus ride back and forth to the resort 4 times. On the return flight our so called breakfast was 2 dry pieces of bread no butter a slice of ham and pepperoni slice of cheese and 2 cookies. This was served at 10.30am no lunch and arrived at 3.30pm to Edmonton.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Marianna","Canada","2014-06-05","After a wonderful flight to Varadero Cuba on May 22 2014 my husband and I were disappointed on our return flight to Toronto on May 29th. Our flight was scheduled to return at 10.30pm while at our hotel one of the other guests had received a travel alert that our flight was delayed until 12.05am. The Sunwing representative was nowhere to be located at the resort and the hotel staff indicated that since they had not been advised of any changes the bus was scheduled to picked returning guests at 7.00pm. Upon our arrival at the airport the flight indicated that it was on time at the regular scheduled departure needless to say it was incorrect and we were sitting at the airport over five hours with no explanation! Once on the flight no explanation due to the delay. If we wanted to fly on a red eye we would have booked one. We did not arrive home until 5.30am. Not good customer service by today's standards and expectations.","","","Economy","","6.0","4.0","4.0","4.0","3.0","","","4.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Patrick Collins","Canada","2014-06-03","We booked a trip to Cuba. We liked the fact they offered earlier flights going to Cuba and coming back. 3 times that week we had seen people stranded at the resort because of flight delays. Reason they said was mechanical delays. We didn't think anything until it was our turn to leave the bus did not show up at the correct time to pick us up. When we checked out they phoned to find out where the bus was told our flight was delayed until 11pm putting us in Toronto at 3.30 am in the morning. We were told mechanical problems again. When we get on the plane the pilot proceeds to tell us another story of why we were delayed. Personally I would avoid this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Kevin Cartier","Canada","2014-05-18","I flew with Sunwing for the first time in January of this year. I was supposed to fly to Varadero Cuba for five nights starting January 11th. My flight to Varadero was delayed a total of 7 times for a total of 23.5 hours. I missed out on 20% of my trip with zero compensation. I know it's January and the weather could be bad that time of year but the weather that day was more like spring no snow no bad weather so I still don't know what all the delays were for. My flight from Cuba back to Ottawa was supposed to leave on January 16th at 8:15 PM : this flight was delayed until 5am the next morning. At 5am the next morning we were all waiting at the airport with no plane in sight. The plane arrived around 7am not a single announcement to let travellers know what the delays were for - when we left Varadero shortly after 7:00am the departure monitor still said 5am (two hours in the past). After months of filling complaints with Sunwing the final result is that they game me a $50 voucher for one of my flights and a $100 voucher for my other flight. I also got a $50 voucher for filling out the customer satisfaction survey. Read the fine print and they have to be used within the next 8 months their non-transferrable they can't be redeemed for cash they can't be used if there's any kind of sale on (Sunwing always has sales on) and I can only use 1 voucher per vacation. So the money I'll spend on one of their vacations with a voucher is way more than the money I'd spend if I just bought a vacation when it's on sale.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Matesic","Canada","2014-05-17","Traveling with 3 small kids we carefully selected flights that will work for them and not be disruptive to other passengers (day/morning flights). Sunwing cancelled our day flight and moved us to one night flight there and a red eye return. We NEVER would have booked a trip with our young family with those flights. When we called for help the response was pretty much ""we're a charter and don't care about our customers"". The only solution they offered was for us to book another day with the hotel directly so our kids can nap in preparation for the red eye home at our own expense of course. We are now dreading the family vacation we saved so long for. Thanks Sunwing on behalf of my family and our fellow passengers who will be wondering why on earth we would take 3 children on a night flight and a red eye!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Mihai Gata","Canada","2014-05-11","Flown YHZ (Halifax Canada) to PIE (St. Petersburg FL) on April 24 and return May 11 from MCO-YHZ. On the inbound to USA flight we purchased Elite Plus class which gives you extra room and priority check-in plus extra luggage weight (52 lbs vs 44 lbs each person). The regular service is good enough and it seems more than generous so I am not sure if Elite Plus is necessary. Those extra few for the seating area are nice though. Check-in was fast and courteous and take off was on time. Onboard everyone is served free non-alcoholic beverages and a warm breakfast sandwich. Flight attendants were very friendly and attentive. Arrival in St. Petersburg was about 15 min earlier. The plane was in great shape and very clean. Sunwing has some of the newest planes in the industry (Boeing 737-800). Onboard entertainment is shown on small LCD screens dropping down from the ceiling. Normally a recent DVD release will be shown and some other current US shows. Headphones are provided free of charge but are not the best in the world. Return flight to Canada on May 11 was equally impressive. Everything was on time or a bit earlier the flight crew was beyond nice something you don't see too often nowadays. We were also served free non-alcoholic beverages and choice of warm sandwich or pizza. Last time I've got free warm food on a flight was when taking flights to Europe so this was a bit surprising and pleasant. From Canada I've flown Air Canada and WestJet but in my opinion Sunwing got them beat. The flight got into Halifax about 30 min earlier than scheduled. The price was very good compared to the competition and the service was great. I would definitely recommend Sunwing to anyone going to Florida or beyond.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Waters","Canada","2014-05-11","Flights WG589 on 28th April and WG590 on 5th May. I have taken 3 trips to date with Sunwing planning a fourth in September. I have never had a problem with this airline and wouldn't hesitate to recommend them. We had a situation 2 weeks ago on a flight to Cancun where we had 3 wedding parties start the party early one passenger even started smoking in the toilet! The cabin crew handled the situation well. I felt sorry for them. Delays happen not always the fault of the airline. I usually pay for elite plus seats makes a huge difference.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Michel Amyot","Canada","2014-05-08","On April 22nd we (group of 4 passengers) took Sunwing from Montreal to Cancun. It took more than an hour to get our luggage! When we got back on May 6th we had to drop passengers in Quebec City before getting to Montreal airport a 6 hours flight instead of 4 hours and not a direct flight. Last time we took Sunwing to Cancun 7 years ago we had a 12 hour delay for the departure and we had to travel during the night.","","","Economy","","3.0","2.0","4.0","4.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jessie Reid","Canada","2014-05-07","I was a passenger on flight WG511 departing from Pearson airport on March 15 2014. This flight was delayed 11 hours 2 of which we were kept on the airplane while repairs were attempted. This was my third flight with Sunwing and I have never been treated so poorly during this delay. The communication to passengers was absolutely despicable not to mention the treatment we received from airline staff while waiting for answers. We were left to frequently check the flight boards for any updates which constantly changed throughout the day leaving us with no real answers. The $15.00 meal voucher system was beyond unorganized. Lining 200+ people up waiting for these hand-written vouchers is unacceptable and this happened twice during our delay. Upon boarding we were given a sheet with instructions on how to claim the loss of an entire day of our all inclusive vacation through insurance as well as a $75 voucher for our next Sunwing flight. The $75 voucher offered was unacceptable.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Williams","Canada","2014-05-07","Travel to Florida in February 2014 and our flight was 2 hours late leaving Halifax and 2 hours late leaving Florida on the return. Tried Sunwing again in April of 2014 for a vacation to Cuba. Our flight was 3 hours late leaving Halifax and our flight was 3 hours late leaving Cuba. Never again will we fly with Sunwing.","","","Premium Economy","","1.0","1.0","4.0","3.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Krista Riley","Canada","2014-05-06","I have flown Sunwing 4 times. Twice they have been normal if you are a tall person and need normal leg room do not fly Sunwing. They cramp you in like sardines. 2 bad experiences: Cancun: Our flight was 3.5 hours delayed we were scheduled to leave at 0600 did not leave until 0930. When we got into Cancun we waited 1.5 hrs for luggage. 2nd time - En route to Varadero - our flight was delayed 13 hours out of London all they gave us was a $15 meal voucher for the day. They later gave us $150 credit to book a trip at regular price with them - I would never fly with them again.","","","Economy","","1.0","1.0","5.0","5.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Poole","Canada","2014-05-05","Returned from Varadero Cuba yesterday. Flight delayed several hours. We were supposed to be picked up at the resort 1.30 am. However at 12.50 am we were advised our flight was delayed and we wouldn't be leaving the resort until 6.45 am. Back down to pick-up area - the Sunwing bus was late and didn't arrive until 8.30. No information on when the plane was actually leaving. When we arrived at the airport lines were ridiculous. We were in our third line-up for customs - at the back of another huge line-up when they announced our flight was boarding. Pushed our way to front of line - got yelled at incessantly but got through. We were supposed to arrive in Edmonton 9.50 am local time we got home 3.30 pm. When arrived we discovered our friends luggage was left in Cuba. Not sure if we'll go back our resort.","","","Economy","","5.0","3.0","2.0","2.0","4.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Stephens","Canada","2014-05-04","My issue stems from what is essentially a bait and switch scheme used by the carrier. On September 28 2013 I paid for a direct flight from Vancouver BC to Huatulco Mexico leaving March 18 2014. On February 10 2014 by email the carrier changed the flight to include a stopover in Calgary effectively adding over three hours on the plane each way. Sunwings position is that I got a direct flight as I did not change planes in Calgary and that what I was really looking for was a non-stop flight. Notwithstanding that from a travellers point of view the difference in nomenclature is without distinction. It effectively says do not rely on Sunwings advertised flight schedules. I paid a premium price for a direct flight. I did not receive what I paid for.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B de Ridder","Canada","2014-05-01","We were to leave Ottawa for Orlando on Feb 15 2014 at 6am 11.5 hrs later we finally left. Technical difficulties with the plane which we totally understand! But how we were treated was not acceptable. We were not kept aware at all what was going on. From status of plane to when we were leaving to finally no crew! I understand crew can only be there for a certain time length but when it was getting close why was the next crew not notified. But it took them 4+ hrs to get the crew there and then find out plane was not fixed at all where as we had been told it was! Even dealing with Sunwing after we were back they do not like to respond to emails other than standard letters that are not acceptable! We will not be using Sunwing again nor will we ever recommend them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Billy Ho","Canada","2014-04-29","April 11-18 Toronto to Holguin Cuba. Flight WG388/WG389. Outbound flight was 10 minutes ahead of schedule and inbound flight was 20 minutes ahead of schedule. Service was good. The crew worked very hard to make sure you enjoyed their service. Along with free wine and hot meal. Very happy with them if schedule is OK will definitely fly with them again!","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","George Hill","Canada","2014-04-27","Flew to Cuba from Fredericton food has gone donehill this was our 7th and last trip to Cuba. Flight was late leaving Fredericton 19th April and late arriving on 26th April. No communication to us while we were waiting to be picked up in Cuba. Pizza definitely not recommended. attendant informed us we should buy the ""duty free"" on the trip to Cuba because the supplies would be gone on the return flight. So this was done then much to our surprise the Cuban security staff seized our ""duty free"" alcohol and said we could not even put it in our check in luggage on our way out of Cuba. We now have to declare what we are bringing into Cuba gifts cell phones all electrical devices we are carrying.","","","Economy","","2.0","1.0","5.0","2.0","2.0","","","4.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Thomson","Canada","2014-04-23","We flew from Toronto to Orlando and had a terrific flight! We paid the additional $15 for premium and had seat selection at the front of the plane priority boarding and extra luggage weight up to 68lbs. Was definitely worth it! Flights were on time flight attendants were very friendly and even the airplane food was decent. Highly recommend Sunwing it was a great experience.","","","Premium Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Laamanen","Canada","2014-04-21","On a scheduled return flight from our vacation Sunwing's representatives never contacted us at the hotel to inform us that our flight was delayed. Their online site stated that the flight was on-time. When we arrived at the airport we waited for 3 hours to be told that they would not let us check in and no one was there. It wasn't until 17 hours later that our flight arrived. Horrible communication! No communication! Other passengers were informed to some degree but 30 of us were not. Would never fly Sunwing again or recommend airline to anyone.","","","Economy","","4.0","2.0","5.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","W Kaplinowski","Canada","2014-04-21","I flew from Vancouver (Canada) to Cuba and back. Generally Sunwings provides very poor service: the unfriendly cabin crew and airport check-in staff were inefficient and seemed to hate their jobs. The planes were very dirty. Sunwings is the airline to be avoided.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Rouleau Annick","Canada","2014-04-19","The customer service is terrible both from the company and once onboard. The flight was on time but once ready for take off they had to go back. The staff had fake smiles and the service was terrible. I was with my 73 year old mother and asked for water the staff told me to wait and that that they would be serving lunch and she would get water then. The food was awful. Everything about this flight is cheap even the earphones they give you don't work. We flew with Air Canada Rouge on the way back 100 times better.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Shyshkin","Canada","2014-04-19","YYZ-VRA-YYZ on a Boeing 737-800. Both flights were excellent with good over-head movie options. The airline provided sandwiches which were pretty good and had pleasant staff. Seats were a little small but bearable. Transportation to and from the resort offered by Sunwing Vacations was very appealing and took care of us very well.","","","Economy","","8.0","3.0","3.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Pike","Canada","2014-04-16","We flew from Halifax to St Petersburg Florida return this year. I was extremely nervous to fly this airline when I read some of the reviews but I have to say our experience was fine. The staff were friendly (for the most part). The bistro meals were a little disappointing. We were about 1/2 hour late going south and about 1 hr late heading home. No big deal. We were over weight and had to pay an extra $30 for the 3 kgs we were over. My only complaint is that for flights to somewhere other than an all inclusive the weight should be increased. Overall the experience with Sunwing was positive.","","","Economy","","4.0","4.0","4.0","3.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Makkinga","Canada","2014-04-07","Christmas Day 2013…flying to Cancun with my fiancé. Scheduled to arrive at 4.30pm Dec 25th in Cancun.Actual arrival time: 3.30am Dec 26th. Dec 25th 7.45 am: Arrive at airport to find flight delayed from 10 am to 4.30 pm. Offered $15 food voucher for airport or a cab ride home - no explanation of why there was a delay. We got a hotel room at the airport. At 12.00 pm the departure time changed again to 6.30 pm. At 2.00 pm the departure time changed again to 8.50 pm arriving in Cancun at 3.30 am Dec 26th. Throughout the day we tried calling Sunwing and received a busy signal every time. At 6.45 we left the hotel and made the 5 min walk to the check in desks to find no one at the desks and nothing showing on the screens. At 7.30 a Sunwing agent arrives at the desk. We asked why the flight was delayed and why there was no one there to check us in and she wouldn't answer. Once checked in we head to the gate and it is announced on the overhead speaker that Sunwing will be offering a $75 travel voucher per person for the delay. This is so distasteful considering we paid $442 per day per person for the vacation. Once onboard the pilot came out to make the announcement that they did not have a flight crew. He offered our first drink on him and first wine is always free anyway. We waited just over 2 hours for the first drink/snack cart to come around so thankfully we had brought our own drinks and snacks. That was the only time they came around. Arrived at Cancun airport at 3.30 am and as expected there was only one customs agent working. Our flight home luckily wasn't quite as bad. We only had to change gates because the wrong one was listed on our ticket wait in the hot hallway for 20 minutes after going through the gate because the planing process was so inefficient and took off 35 minutes late. We should have known not to fly with them again but we thought it a normal delay not a regular occurrence.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jody Charbonneau","Canada","2014-04-06","Took Sunwing to Cuba March 21 and returned March 28. Was a little worried because of all the bad reviews I read before hand but I was pleasantly surprised. Flight was on time had good food and champagne on the way there took the VIP on the way back which was worth the 25 extra dollars got to sit in an air conditioning room with free drinks and food. All in all had a good experience and I will fly with them again.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Northey Justine","Canada","2014-04-06","My fiancé and I were booked to fly to Cayo Santa Maria (CUBA) February 6-13 2014. Our flight was scheduled to leave at 6.10am. Upon arriving at the airport at 4.30am we quickly noticed that the line up was very long. When we finally got to the check-in desk they asked us where we were headed we replied Cayo Santa Maria. We advised her that we had checked in online already and we just needed to print our boarding passes. She took our baggage and weighed it. Right before she was about to send it off a rude manager from the back came and just yelled out ""gates to Santa Clara are closed"". We were so shocked because it was only 4.55am at that time. We told them the plane would just be sitting there we could still make it. The rep simply told us ""please step aside we need to assist other passengers"". We found out there were 6 other passengers with us that was left behind. They told us to go to all the other airlines and check if they have open seats and that we are liable for it. Long story short we had to purchase another package for the next morning with same flight time. We knew they were lying to us because we did not board the plane until 5.58am. Please do yourself a favour and pay that extra bucks to avoid any hassle with these unprofessional company.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Josh Berger","Canada","2014-04-06","Winnipeg-Cancun/Cancun-Winnipeg. Flight was excellent the food was good and fresh! Both flights were exactly on time! The crew were decent and good enough! The movies they showed were both pretty good and the seats were excellent! Will fly Sunwing again!","","","Premium Economy","","10.0","5.0","3.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Schreiner","Canada","2014-04-01","Flew from Vancouver to Los Cabos on March 24. Flight was good cabin crew was excellent and no complaints.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","V Lewis","Canada","2014-03-28","After a complete disaster of a trip with Sunwing in January I have finally heard back from them regarding my complaint and the best they could do is recite a few paragraphs from the terms and conditions. Our flight was re- routed to Cuba plus we were 5 hours late in leaving to begin with. We didn't get to Cancun until after midnight! On the way home they did it again as we went through Cuba and didn't arrive home until after midnight. So that was 2 days of our 7 day vacation gone! And all they said was sorry but that's what you signed up for.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Preeper","Canada","2014-03-28","I was wondering why Sunwing would put small children in elite class to fill seats that were not paid for. I paid for my son and myself but when I find out 3 kids along with their parents were upgraded to fill the seats. Maybe adults would be better to fill the seats to keep people paying for the service. I have never seen so many people up moving around elite class to use the washroom at the front of the plane. Flight crew were great maybe a little more consideration for the paying elite both ways.","","","Premium Economy","","7.0","4.0","5.0","5.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Frank Cameron","Canada","2014-03-27","My wife and I travelled to the Dominican Republic in February. The flight was an hour late (weather) but it was uneventful. The food was good and the crew were helpful. However there's no legroom. I thought Air Transat and Canjet were bad for legroom (Canjet is the worst) but you seem to think that people over five feet tall can get by with the same leg room as shorter people. The 737 is a wonderful aircraft but when you stuff it full of people one can only conclude that corporate greed trumps creature comfort. I'll be sticking with West Jet and Air Canada and I can hardly wait for Porter to get their jets so we can be comfortable on our flights to the Dominican Republic or Cuba or anywhere else for that matter. I understand you charge a premium for extra leg room.","","","Economy","","1.0","1.0","3.0","3.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Beaulne","Canada","2014-03-25","I'm a horrible flyer the slightest turbulence puts me in a panic so I often rely on the comforting faces of the cabin crew. We flew from North-bay via Ottawa to Cuba. To my surprise we were offered Champagne then a meal with beverages and ice-cream. What I really appreciated about this flight was the pilot constantly updated passengers eg: 'Clear skies up ahead if you look to your left you can see Florida Keys etc'. We had no delays.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Smith","Canada","2014-03-25","March 12 - 19th 2014 flights 587 going and 588 returning. We flew from Edmonton to Cancun and return. We experienced some turbulence going and the pilot did all he could to make sure we had a pleasurable flight. The flight home was excellent and half an hour early! The cabin crew were very pleasant and always busy. Our flights were on time. All in all it was a positive experience.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Neil Byers","Canada","2014-03-25","My wife and I have gone on trips on Sunwing before but never again. We were on flight 338 in January this year. They messed up our reservations from first class to economy class we landed at another airport sat on the runway for 2hrs were then put in the airport for 9hrs but did not go through customs (so we could not leave the airport) then taken to a resort (not ours) for 3hrs then back to the airport to wait another 5hrs. We lost 24hrs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Belle","Canada","2014-03-24","We returned yesterday from Toronto to Panama. I was worried reading some reviews but the service and overall experience was excellent! First rate movies (free headphones) champagne food was good snacks smooth flight experience. The staff were humorous and helpful the plane was beautiful (albeit we could tell it was ""new"") and everything was on time.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Marsha Reid","Canada","2014-03-24","We flew from Sault Ste Marie to Varadero Cuba with one stop in Hamilton to load passengers on March 5th. All went very well. Only a short delay on our return March 12th due to nasty weather in Hamilton. This was our first time flying Sunwing and will not be our last.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Grant","Canada","2014-03-24","Very disappointed with my flight with Sunwing. Left Cayo Coca (CCC) on March 27 flight 601. I paid the extra $$$ for elite and was seated first row abc. No extra leg room and no extra wide seating as is stated for elite booking. Will never fly Sunwing again.","","","Economy","","1.0","1.0","5.0","5.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Letain","Canada","2014-03-17","March 6 2014 and March 13 2014. Winnipeg to Los Cabos Mexico return flight good cabin staff friendly and helpful although pilot a little hard to understand (WG494) and half an hour early. The flight to Cabo was different the cabin crew was almost lazy and personal conversations seemed to be a priority (WG493). We arrived early but after a rough flight due to turbulence. Elite plus is a joke sitting in row one but my carry on is in row four luggage out first in Cabo but in Winnipeg different story. Wake up Sunwing and address some of these simple issues!","","","Premium Economy","","5.0","2.0","2.0","2.0","3.0","","","3.0","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","Richard Winger","United States","2015-02-18","Just came up with them from Para to Aruba with an onward connection on Copa to Panama and Colombia. They had an inflight emergency and went back to Para. After a leisurely aircraft switch we left again now almost three hours late and my connection in Aruba was gone. The airline took no responsibility whatsoever for the missed connection not even to the point of offering a wifi space to make it a little easier to sort out options. Their only offer was to fly me back to Surinam. Faced with this prospect I bought a whole new ticket for an evening flight on Avianca which made for a pretty expensive trip. Their C class seats are pretty comfortable. Their catering was minimal.","","","Business Class","","3.0","","","","","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Bourgeois Lisa","Canada","2014-03-17","March 5th 2014 from Ottawa Canada to Cuba WG 630. They announced that the flight was going to be delayed 1 hour no explanation why. They started boarding and we took off only 1/2 hour late. There were 6 of us 2 were seated together and remaining 4 were put in aisle seats side by side. On the way back from Cuba on March 12th 2014 WG 631 we were slow going through immigration no fault of Sunwing. Finally arrived to our plane at 10.35am the doors immediately closed and the plane took off 5 minutes later 20 minutes earlier than expected. The 6 of us were pretty much split up by 2 each seating my 12 old daughter by herself behind us. Overall the staff were great very friendly and approachable. The food served was pretty good considering most airlines don't offer meal service for free. It was comparable to meals we've had to purchase on other airlines.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Seemann","Canada","2014-03-17","Winnipeg to Montego Bay March 3 return March 10. Flight down was good with the exception of the meal. Cold egg and bacon sandwich. Why offer a warm towel before the meal? Couldn't understand the point of that. Our return departure was moved up by one hour due to time change. We were sitting in our room. They did not call us. The biggest part of this problem is the way the Sunwing rep handled the situation and told me I'd have to take a taxi to the airport. Made it to the gate just as boarding was starting. Sunwing needs to provide more time to get through the airport - seat designation as well as security takes a long time - there are a lot of people going through these vacation spot airports! Flight home was better for food - hot beef sandwich - yes I said hot - wonder how it didn't cool down while being handed out? There was one flight attendant who was unpleasant the whole trip - another passenger said she remembered her from a previous flight. So the destination was beautiful and warm but Sunwing left a bad taste. Would never choose to fly Sunwing again.","","","Economy","","6.0","4.0","2.0","2.0","4.0","","","4.0","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","M Mannes","Aruba","2014-09-19","Flew SLM in July. We had a 15 minutes departure delay (Suriname - Aruba) but arrived surprisingly 20 minutes ahead of scheduled arrival time in Aruba. Service was excellent! Benefits: one-way ticket was much cheaper than Insel Air and there was no stop over in Curacao it was one straight smooth flight.","","","Economy","","9.0","","","","","","","4.0","1"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","D Graubard","United States","2014-04-06","GEO-PBM on 3/29/2014 - 737-300 flight was only 45 minutes but was fine. Seats a bit hard but had 3 seats to myself so was fine to stretch out. Flight attendants very nice - flight had originated in Miami and there were many people already on board when I boarded. Drink service was quick and flight smooth. A nice little airline - only thing that is a pain is that you still have to reconfirm your flight 72 hours in advance. And you have to call the airline office in the city you are departing from - not just any city office. When you were able to get the right phone number the person was very friendly and helpful I will say. Enjoyed my trip.","","","Economy","","7.0","","","","","","","4.0","1"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","Andre Franca","Brazil","2013-06-21","MIA-PBM-BEL. This was my first time flying Surinam Airways and I can tell I was very surprised with the service! service on time ageing but well kept 737's crew friendly they hire a FA fluent in Portuguese to help Brazilian passengers on the flight to BEL the food and drink rounds frequent seats are comfy and there is good recline. My sole complaint will be about ground staff they can be grumpy and surly at times. Would fly them again.","","","Economy","","7.0","","","","","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Pamela Fisher","Canada","2014-03-14","We will never fly Sunwing again! On March 4th we flew to Memories Santa Clara. We were to depart at 7.10pm but never left until 11.10pm. Given a $5.00 voucher for food. The fight was ok going down. On the day of departure the bus picked us up at 4.00. The flight WG 0341 was supposed to leave at 8.55 but didn't leave until 9.39. We had cold pizza on flight and were not given anything to drink (water) except for the initial beverage. We landed and got through the gate at 3.00am only to find out they had lost our luggage!","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Kenny","Canada","2014-03-13","WG416 on Feb 20th from Ottawa. WG417 on Feb 27th from Puerta Plata. There was total confusion in the airport as to which line to go in. The Elite Plus or the regular poorly organized people didn't know where to go and the elite Plus is a joke! When we first arrived early at the airport there were no staff members at the counter we had to wait an hour for anyone to arrive. The food is the worst I have had on any airline in my 40 years of flying. The seating was tight and the hot towel service was just silly. They should have spent more time serving drinks. And having to rent pillows and blankets thanks for the lousy customer service. Will be looking at other airlines in the future.","","","Economy","","4.0","2.0","3.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Helen Winn","Canada","2014-03-10","Liberia to Toronto on February 6th. Considering that their prices are amongst the highest I purchased a promotion buy one get half off it still cost us just over $800 each. They can keep their champagne (one way only) and the awful food they serve and lower the cost. Paid more for the extra legroom I don't know how anyone could sit comfortably in the regular seats. Flew American last year with layover in Miami and would definitely consider again. Lovely updated aircraft roomy seats no meals but price was over $150 less. Only reason I booked direct was I was travelling with my 90 year old mother the layover would have been too much for her. I didn't consider Sunwing food a meal we could not eat it it was that bad hot bistro meal was a slice of pizza that tasted awful. Flight attendants were very nice check in staff were great in Toronto and Liberia. My biggest peeve is value for dollar just not there.","","","Premium Economy","","5.0","3.0","5.0","2.0","5.0","","","1.0","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","G Lampe","Aruba","2012-10-24","I have traveled Surinam Airways 3 times and none of those times we departed on time. The service on board is good though and they serve a hot meal at least. I fly most of the time from Aruba to Miami but instead of leaving at 11 am we departed 8pm! The other day supposed to leave Miami around 3.30 pm instead we left around 1 am. We spent 13 hours at Miami international they provided us with a 10$ voucher for food. Unacceptable.","","","Economy","","3.0","","","","","","","4.0","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","Stan van Wijk","Netherlands","2012-01-27","Jan 2012: AMS-PBM return on Airbus 340-300. Excellent flights; on time. Food and beverages: top quality. Personal entertainment system: average and not completely in working order but still acceptable.","","","Economy","","9.0","","","","","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Bachtold","Canada","2014-03-07","February 27 2014 from Windsor to Cuba. Outgoing WG374. Return March 6 2014 WG 375. Great flight to and from Cuba but where was the champagne as promised. Both ways no champagne. Also coming home the ending of the movie was cut short because of landing. We will travel with them again even without the champagne.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Goldsmith Elmar","Canada","2014-03-06","My wife and I spent a great deal of time and research finding a vacation to the Mayan Riviera that left Vancouver at an appropriate time to fit with our schedule. We chose a Sunwing flight with a 10am departure and a direct flight to Cancun with a 6pm return direct to Vancouver a week later. We paid extra to get Elite Plus (extra baggage weight extra legroom etc.). If you decide to pay this premium do not sit in the bulkhead seats. There is no more legroom to stretch out and your carry on will have to be stowed somewhere far behind you as there is not space in front of you. The exit rows are really good for legroom and convenience. Our flight was rescheduled with no warning to a 7am departure with a stop in Calgary on the way. So we had to leave home at 3 in the morning to catch the plane. On the return we were rescheduled to make a stop in Calgary before coming to Vancouver. These stops added 2.5 hours to our flight to Cancun and 3.5 hours to our flight home as weather and a crew change delayed departure from Calgary. Sunwing did not apologize or say anything about the rescheduling. There were about 80 passengers from Vancouver and we picked up less than 20 in Calgary. So Sunwing alienated 80% of its passengers to pick up a few folks. The planes both ways were only partially full so it is obvious that this total disregard for customers is seriously affecting their business. On a positive note the cabin crews were excellent both ways even though they too had been seriously disrupted by the schedule and routing changes. I will certainly never fly with Sunwing again.","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Cheryl Hodgson","Canada","2014-03-06","WG664 Feb 7 returned 15. This is the first time I had a Sunwing experience! Excellent flight food was good staff friendly. However I couldn't hear the pilot or understand him.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","5.0","1"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","Dr Albert","Netherlands","2011-08-23","Aruba Curacao and Port of Spain to Paramaribo return. Inflight service is professional and courteous warm meals and beverages served on all flights. Check-in to Paramaribo is quick however check-in leaving Paramaribo is sometimes slow. The planes are kept clean and in shape despite their age.","","","Economy","","9.0","","","","","","","4.0","1"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","James Redford","United Arab Emirates","2011-07-22","Flew Miami to Aruba. Check in was very quick with no queuing despite the flight being full. Aircraft was a 737-300. Crew friendly and efficient. A hot light meal was served in Economy Class along with two drinks services. No charge for meals or drinks. Surinam newspapers handed out during the flight. The flight left on time and arrived early. Bags were on the reclaim belt within 10 minutes of flight arrival. Will definitely fly Surinam Airways again.","","","Economy","","10.0","","","","","","","4.0","1"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","T Rubenstein","United States","2011-04-25","Have been flying with Surinam Airways for years and found cabin personnel professional. Have had very few delays over the years.","","","Economy","","10.0","","","","","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Stang","Canada","2014-03-05","Edmonton to Cancun from Feb 16-23/14. Paid extra for elite plus which was worth every penny. Roomier seats and having your luggage unloaded first along with the extra baggage allowance was great. Both flights were on time service was great and my family thought the warm meals ice cream and chocolates were a nice touch. The TV's were not that great but my kids had loaded movies on their iPads anyway so it wasn't a big deal. The 2-pronged plug in for headphones wasn't a problem as they gave you free headphones which you could take off the connector and plug in your Beats or whatever headphones you had. I would not hesitate to fly with Sunwing in the future.","","","Premium Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Mateush","Canada","2014-03-03","We flew Sunwing for the first time in Feb 2014 first thing I would say is you get what you pay for booked elite premium class sat in the first row had to put my carry on 5 rows behind us due to all of the crews storage. Pop down entertainment system with free headphones with dual plugs my newer ear phones would not work because this plane was so old the movies are a joke terrible screen quality all movies were censored English/German writing on the inside of plane I thought French was our second language. Water leaking on me from overhead compartment. We could not understand the pilots due to their inability to speak English the only bright spot was they had decent food and the plane was on time everyone I talked to on the flight was not happy. If you want a cheap no frills airline that might leave on time or you don't care if you luggage arrives when you do this is the right choice for you.","","","Premium Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Debbie Goldberg","Canada","2014-02-28","2nd time with Sunwing and again delays. I will do my best never to fly with them again. We were to fly out on the 17th Feb to Cuba at 10.25 am. We were up at 4.30 arrived at airport at 6.45 am only to be told due to mechanical difficulties (same poor excuse as last year) flight delayed until 3.00 pm. At 12.30 we were back at counter to check in with all our luggage only to be told-delayed again until 10.00 pm. We had not received notification during this time nor have we yet to receive notification. They knew the day before (if not 2 days) they were behind in flight scheduling. Finally arrived at resort in Cayo Santa Maria at 4.00 am on Feb 18th. Totally exhausted I might add. Beware when flying try to avoid Sunwing at all costs.","","","Economy","","1.0","1.0","5.0","1.0","1.0","","","1.0","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review","C Miro","","2010-12-14","Miami to Aruba for a weekend getaway. Fare was much cheaper than American Airlines. B737-300 was in good shape. The crew was friendly and professional. Contrary to AA Surinam Airways serves a light hot meal each-way with free surinamese beer. Both segments on-time. The only draw-back is that they only operate on Mondays Wednesdays and Fridays. However if you can get past that you're in for a good-quality product.","","","","","4.0","","","","","","","","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review",":","","2008-03-28","Paramaribo to Port of Spain. check in slow but okay - left just 15 mins late. Breakfast - orange juice and slice of cake. FA's helpful and friendly - overall better than expected.","","","","","","","","","","","","","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review",":","","2005-10-01","Just like Rogier's experience only in January 2003 - broken-down plane on flight from Cayenne to Paramaribo meant that my partner and I experienced a significant delay (ended up catching a flight on Rutaca Airlines a Venezuelan carrier at 4am the next morning). Communication between airline and passengers extremely poor led to almost hysteria at Cayenne airport. However Suriname Airways provided us with transport back to Cayenne where they put me and my partner up in the Best Western before transporting us back to the airport. So no complaints on that score; they did what they could to alleviate a bad situation.","","","","","","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Sonja Anderson","Canada","2014-02-28","We booked our trip to the Bahamas from Ottawa in early January. 2 weeks after we booked what we thought would be a direct flight there and back we received an e-mail stating our departure and return times had changed and that on the way back from the Bahamas we would be flying via Varadero Cuba. We did have to get off the plane in Cuba and as a final insult despite having cleared Customs in the Bahamas less than an hour before we had to go through Cuban Customs! Just to get right back on the plane for our flight home to Ottawa. It was very bizarre and there was absolutely no need for us to get off the plane just to pick up more passengers. Our vacation was not in Cuba and we picked the Bahamas as an alternative to Cuba. Flight crew there and back were good and inflight movies were good. Food not so much. Our departure when leaving Ottawa was delayed from 11am Sunday morning to 8pm Sunday evening. Kept telling us flight delayed for 2 hours (each time) but no clear reasons given. Spent a whole day in the airport and missed a good 1/2 day at our resort arriving at midnight rather than 3 in the afternoon. Sunwing did give us food vouchers but still not a great start or finish to our vacation. Sunwing - lack of common sense.","","","Economy","","8.0","1.0","3.0","1.0","4.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Couture","Canada","2014-02-28","Just came back from Riu resort in Cuba Tuesday night and the vacation was fantastic. Return flight was late but was not Sunwings fault. When there is a discrepancy between your flight time and the departure time posted by the airport go with Sunwing website. Halifax airport had the wrong flight number.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review",":","","2005-08-09","SLM flies 3 times a week from Amsterdam to Paramaribo and vice versa with their own Boeing 747-300. SLM has an excellent service on all levels and they are still trying to improve services to passengers to expand their routes to other South American countries.","","","","","","","","","","","","","0"
"surinam-airways","/airline-reviews/surinam-airways","Surinam Airways customer review",":","","2005-01-06","Cayenne-Paramaribo old MD-82 short trip (45 min.) arrived on time. Paramaribo-Cayenne old plane was broken and repairs would take days. It was their only plane. They had to rent an even older plane (with defunct lav) from Curaçao. An 8 h delay on a 45 min trip. As a result I missed my flight from Cayenne to Paris. Taking an earlier flight was not an option as they fly PBM-CAY only 3 times a week. Taxi rides from and to the airport + hotel bill: Surinam Airways wouldn't pay a penny. When I complained they replied that the 'change of schedule' was announced on the radio so I should have known and they are not responsible for anything. No chance of flying another airline. State-owned Surinam Airways has a monopoly on most routes in and out of Surinam.","","","","","","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Danielle","Canada","2014-02-26","I would not recommend Sunwing. I recently travelled with them to the Caribbean. Our flight was 17 hours delayed. We talked to others flying Sunwing during our delay that were still delayed from the day before. On our way home again we were delayed. Once we arrived to our home airport we waited on the plane for 15-20 minutes until there was a free gate open. If you travel with Sunwing you have a good chance of a delayed plane.","","","Economy","","1.0","2.0","2.0","3.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Chris","Canada","2014-02-25","We were supposed to fly out of Ottawa to Orlando last Saturday the 15th Feb at 6am. We got to the AP at 3am boarded the plane around 5.30am and then were told to exit the plane because there was a delay. Needless to say we spent the entire day sitting in the airport and didn't board until 7pm that night. We missed an entire day of our vacation because of this. Will never fly SW again.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Joudat Waleed","United Arab Emirates","2015-07-31","A very smooth flight! Pilots kept passengers updated with all information as to when they were going to take off/land and boarding updates. Furthermore, the flight attendants were extremely helpful and smiling. Superb food, average flight entertainment, seats were good. All in all, a very good airline.","A330-300","FamilyLeisure","Economy","Zurich to Dubai","9.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Conrad","Canada","2014-02-25","Sunwing Direct Halifax to Freeport. Ok for value when combined with a hotel. Was good as we had direct flight from Halifax to Freeport but return we were stuck in airport size of small school for 6 hour delay.","","","Economy","","6.0","2.0","4.0","4.0","2.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Maria Smith","Canada","2014-02-25","Went to Cuba Feb 11 2014 and returned Feb 18 seat 5b. I was disappointed with the meal service this year. I travel with Sunwing every year and ordered a vegan meal there and back. I was told the vegan meal was not available anymore only vegetarian. The meal I got was disgusting last year and the year before I got a delicious meal of rice with vegetables. I pay a lot of money to fly with them and I had nothing to eat there and back. I will be booking with someone else from now on.","","","Economy","","1.0","2.0","3.0","1.0","3.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Marc Vermeire","Belgium","2015-07-27","Brussels to Barcelona via Zurich. Brussels - Zürich in old but very clean Avro - decent cold continental breakfast - friendly FA - business class passengers immediately do receive still mineral water in bottle when boarding. Lounge in Zurich very good, Zürich to Barcelona in very clean Airbus 321 - pleasant flight very good cold meal with good Swiss white wine, FA once again extremely courteous, on both flights the traditional swiss chocolates. Only minor point: very long waiting time for luggage delivery but that is proverbial in Barcelona airport - nearly 40 minutes.","","Solo Leisure","Business Class","Brussels to Barcelona via Zurich","9.0","4.0","5.0","5.0","","5.0","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Fardeen Ahmed","United States","2015-07-25","ORD-DXB via ZRH. Seat was good. Food was amazing. IFE was okay. Ground crew and cabin crew was okay also. Pilots were informative of events such as informing passengers that takeoff is in 2 minutes. Legroom was good. Great flight.","A330-300","FamilyLeisure","Economy","ORD to DXB via ZRH","8.0","5.0","4.0","4.0","4.0","4.0","3.0","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Page","Canada","2014-02-24","Flight WG481 from YVR via Kelowna January 16th. Boarded the plane at 6.45 am at 7.15 am the pilot advised us that he would not be taking off and landing in Kelowna due to heavy fog. We got an update every 1/2 hr. until noon We were allowed off the plane promised vouchers for meals the person that promised this immediately disappeared! (At one point we were told that we had to go through customs again). Finally took off picked up the Kelowna passengers. Flight staff (new ones in Kelowna) were incredible. They tried to make up for the huge delay Never again will we fly Direct Non stop is the only way to go!","","","Economy","","1.0","2.0","5.0","3.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Vydra","Canada","2014-02-22","Flight WG636 YOW to HOG Feb 5 2014. Pulled back from gate on time left 30 min late due to required de-icing and landed about 20 late. Had regular seats (super-economy pitch). I'm 6'2"" with long legs. The aisle seat made it bearable. Crew was young and friendly flight deck sounded British. Thomson wet lease 2 yr old 737. Complimentary hot sandwich or pizza red or white wine sparkling wine soft drinks water. No surprises uneventful. Return flight more of the same. Minor delay leaving Cuba and arrived slightly late in Ottawa. Different crew same level of service.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S French","Canada","2014-02-21","Jan 17 2014 - Ottawa to Varadero - travelled with spouse and child (under 10 years old). Woke up at 2.30am to do online check-in - don't waste your time it's a disaster. Departing flight delayed by 7 hours for no apparent reason. $10 vouchers given to each of us which was basically enough to cover food from Tim Horton's. Should have arrived in Varadero at 11am - but instead of having lunch on the beach I was having lunch in an airport. Finally departed at 1.15pm landing in Varadero by 6pm. By the time we arrived at the resort and were checked into our room we had lost an entire day of our vacation. Not enough food for everyone on the plane. Flight crew polite. Return flight on January 24 from Varadero left on time. Bathrooms and plane were filthy to say the least. Flight crew very nice. There was enough food on the plane for everyone this time. Entertainment was acceptable - as none of us had seen either of the movies. Kid friendly - they handed out a cute little backpack full of activities. Our son loved this. Caution: they are strict with the weight of luggage which is different for every other airline carrier - 44lbs for checked luggage 11lbs for carry on. Do not upgrade to elite if you are doing it to have a more comfortable seat - yes you get more leg room but the seats do not recline. Every little ""upgrade"" costs you. Next time I will pay the extra money and fly with a reputable airline.","","","Economy","","4.0","3.0","4.0","1.0","4.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Tung","United Kingdom","2015-07-23","Malta to London City via Zurich. The first lag was operated by Swiss. Check in was ok, the queue system and the display above check in counter was bit confusing. The flight was delayed but only for 20 minutes. Once onboard, the crew were friendly, seat pitch good (due to the new economy seats - good for short haul) and the plane was clean. Food on offer was minimum but it was a hot dish which was better than the sandwich offerred on Lufthansa. Transfer in Zurich was smooth as usual. Zurich to London City flight was operated by Helvetic. A bit disappointing as the plane looked old and the crew were not as groomed as the Swiss flight. Leg room wasn't as great but it's only a short flight. A freshly made baguette was served along with choice of drinks. Took off and landed on time.","A320/E190","Couple Leisure","Economy","Malta to LCY via Zurich","7.0","4.0","4.0","4.0","","3.0","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Aguirre","Malaysia","2015-07-17","Let me keep this short and to the point. Bangkok-Zurich leg - 11 Jul- Awful food, wooden service, cramped seats, no wifi. Check in app not working, social media team refused to resolve check in issues and instead forwarded me to their email. Not feasible since I had a quick transit and hardly any internet connection. Limited entertainment options. Zurich - Berlin leg, 11 Jul - Flight delayed. Still awful food. Zurich - Berlin leg, 15 Jul - On time. Still awful food. Berlin-Zurich leg, 16 Jul - Delayed flight, flight attendant was rude when asked if we will be ok since we have a connecting flight to Singapore. Awful food. Zurich-Singapore leg, 16 Jul - delayed as well. Disorganized boarding. Food was too bad I couldn't finish it because it was too salty. Food was delivered late, had to call attention of flight attendants who were very unfriendly. Never again for long haul flights.","","Couple Leisure","Economy","Bangkok to Berlin via Zurich","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Paul Tessier","Canada","2014-02-21","Charter to Huatulco wasn't the best. We purchased Premier Elite. Premier was sold as having access to lounge more leg room advance check in etc. More leg room is factual. Easier check in is factual. That part is good and why I purchased. We paid $52 for 1 hour in the premium lounge using our Sunwing voucher. Its wasn't free as shared when I booked the trip. In short complete misrepresentation of the facts. Don't sell premier Service including access to lounge without informing client that there is going to be an hourly charge. If I share with the check-in staff member that I'm a Premier passenger trust my word.","","","Premium Economy","","4.0","2.0","5.0","2.0","2.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Byers","Canada","2014-02-21","We flew Sunwing on Jan 7th 338 from Saskatoon to Santa Clara Cuba. We found that Sunwing is the worst to fly with they will leave you stranded in an airport it took us a day longer to get there than it should have. I would not fly with them again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Huntingford","Canada","2014-02-20","We flew Toronto to Holguin with Sunwing and left on time for our flight there. The inflight crew were very friendly and efficient. Decent food and a good movie plus a small glass of sparkling wine after take off hot face cloth handed out and a complimentary glass of wine with your pizza or sandwich. I felt spoiled. On the way home we left 20 minutes early. I would definitely use Sunwing again.","","","Economy","","10.0","3.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Saketh Rahm","United States","2015-07-13","Recently flew LAX-ZRH-TLV and return in Business. Overall a decent product but nothing compared to SQ or EK. Positives : Ground staff at all stations were very helpful and all flights were on time. Seats are fully flat and crew on the return flights were reasonably helpful. Negatives : Food outbound was awful and crew on the LAX-ZRH and ZRH-TLV legs behaved like they didnt want to be there. No smiles and no one went above and beyond. Seat is fully flat but looks tired and worn out. Got the ""throne seat"" for 2 of the legs which is very nice but entertainment like Lufthansa is outdated. Lounge is dreadful in Zurich (their main hub) with minimal food, difficult Wi-Fi and very very crowded. Also, its ridiculous that you have to go through immigration to get to the lounge. Terminal E were their long haul flights leave from is also dead with nothing to do for hours.","A340-300","Business","Business Class","LAX to TLV via ZRH","6.0","3.0","3.0","3.0","2.0","5.0","3.0","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Andrew Mackrill","Australia","2015-07-10","The inaugural Swiss flight from Zurich to Malta on July 1st. Business class was about half full over five rows. Given the occasion there was nothing special at the gate on departure Zurich. But we got the full fire brigade water jet arrival in Malta despite being a little late, together with a nice welcome ceremony by Malta airport in the terminal with flowers and cake for every passenger and the crew. Business class service enroute was very professional and pleasant too, with a substantial hot lunch with meat loaf as a main course as a surprise option on this 1155 departure. A cold dish was also offered. The meal came with salad, dessert and cheeses too. The only let down was a mediocre and inexpensive supermarket brand as the only white wine on offer. The wines on offer in the Swiss business lounge in Zurich was far superior.","A320","Couple Leisure","Business Class","ZRH to MLA","8.0","3.0","4.0","4.0","1.0","4.0","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T McGuire","Canada","2014-02-20","We just returned Tuesday night from Puerto Plata DR. Sunwing was very accommodating for my dad who needed a wheelchair. We didn't have to wait long for assistance and we were taken directly where we needed to go. The staff were very friendly and helpful. We will definitely fly Sunwing again.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Cepinskas Ingrid","Canada","2014-02-20","Toronto to Orlando round trip. Both flights were on time return flight actually came 30 min early. Clean planes polite and friendly flight crew would not hesitate to fly with them again. We used Sunwing multiple times for Cuba trips in the past and the experience was positive as well.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Budd","Canada","2014-02-20","Feb 4 2014. Our flight from Toronto to Caya Coco was on time and the return flight was delayed only 20 mins. Sunwing reps were pleasant and helpful. I would fly with Sunwing again.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Andrew Mackrill","Australia","2015-07-10","Return trip during the first week of Swiss service into Malta. Despite an hours delay the flight was pleasant and the fact that it was not that full probably helped. The service on this mid afternoon flight was as efficient as ever and the cabin crew were friendly too. It was a pleasant surprise to receive a hot cheese quiche to eat instead of the more usual cold cheese or ham roll. Of note the complimentary white wine was better than the wine that we had in business on the way down and it was cold. Coming down none of the cold drinks in business had been cooled down, so we had wine with ice cubes. Today there was nobody sat in the four rows of business class so it was curious to see the crew still pull the curtains across. Perhaps to keep the forward bathroom off limits. But all up Swiss were good and happy to fly with them again.","A320","Couple Leisure","Economy","MLA to ZRH","8.0","3.0","4.0","4.0","1.0","4.0","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Watson","Switzerland","2015-07-06","Nice new A321 aircraft, friendly crew, flight on time - short 1 hour 20 minute flight. The aircraft had overhead screens but they were only really used for the safety video (which curiously they only do in English and then ask passengers who speak one of their three main languages to ask the crew if they have questions). Strange croissant with a pretzel coating (but in my past experience Swiss food is not nice, even in business) and wide selection of drinks including alcohol. I had flown out on Austrian and the quality of Swiss is just a couple of notches higher. I did check in online but the Swiss website sends you to Lufthansa for some reason. Automatic check-in is a nice touch but their app remains awful as you have to re-login each time you switch app to access your boarding pass.","A321","Business","Economy","VIE to ZRH","8.0","4.0","4.0","3.0","3.0","4.0","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Helen Winn","Canada","2014-02-20","Toronto to Liberia Costa Rica on Jan 22nd flight #724 returned on Feb 6th flight #725. Considering that their prices are amongst the highest nothing special and I purchased a promotion buy one get half off second still cost us just over $800 each. They can keep their champagne (one way only) and the awful food they serve and lower the cost. Paid more for the extra legroom I don't know how anyone could sit comfortably in the regular seats. Flew American last year with a layover in Miami and would definitely consider again. Lovely updated aircraft roomy seats no meals but price was over $150 less. Only reason I booked direct was I was travelling with my 90 year old mother the layover would have been too much for her. Flight attendants were very nice check in staff was great in Toronto and Liberia.","","","Premium Economy","","5.0","3.0","5.0","2.0","5.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Melanie Cupolo","Canada","2014-02-20","WG 685 from Varadero to Toronto direct on Feb 2. My fiancé and myself travelled to Cuba a week ago we will never be travelling with Sunwing again. I can not comprehend why people who book trips together and are given the same confirmation numbers for their flights are not automatically seated together. Would it not be common sense that they would probably like to sit together. We will not be definitely not be using this airline for our honeymoon We were so looking forward to our trip and to not be able to be seated together for a flight just shy of 4 hours was extremely disappointing. When you run out of sandwiches by the 8th row on the return trip it should be pretty easy to figure out that your pizza is awful. Pizza is meant to be served cooked raw dough is awful!","","","Economy","","4.0","1.0","4.0","2.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Reiber","Canada","2014-02-18","We experienced a 2 hour delay leaving Ottawa Canada Feb 8/14 only to find out that our reservation at the resort we booked got us bumped to a sister hotel. No Sunwing rep the next day as he was ""late"" arriving. Two days later we finally got to the resort we had booked with no help from Sunwing. To add to the frustration we endured a 10 hour plus delay at the Cancun airport where we slept on the floor all night and flight left at 6.30am that day. All and all I would never use Sunwing again even after a $150 credit to be used on future trips was offered.","","","Economy","","1.0","2.0","3.0","2.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Bruno Bedda","Spain","2015-07-02","Very nice and comfortable flight, as usual. Good service and catering, warm and tasty. Due to a problem with the system I couldn't check-in in advance, but the supervisor quickly solved this in a professional way.","A320","Business","Economy","TFS to ZRH","9.0","4.0","4.0","4.0","2.0","5.0","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","H Ballard","United Arab Emirates","2015-06-29","I was pleased by the quality of the staff and they provided drinks and food throughout the flight. The seats were very comfortable. The IFE didn't have a lot of choice but it was a good size and had a high resolution.","A330","FamilyLeisure","Economy","Dubai to Zurich","8.0","4.0","4.0","3.0","3.0","5.0","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Gerard Lebrun","Canada","2014-02-18","Flight from Ottawa to Varadero delayed 6 hours Feb 6. Return flight delayed 2 hours. On top of that we never received a registered baggage during the whole week! Bistro meal is choice between a cardboard tasting pizza stuck to the cardboard box or a greasy smoke meat sandwich stuck to the aluminium wrapping The wine served is barely drinkable.","","","Economy","","1.0","3.0","2.0","1.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Peet","Canada","2014-02-17","We flew to Santa Clara Cuba on Feb. 6 from Toronto. The plane was loaded quickly and efficiently and on time a small 20 minute delay was due to de-icing and not Sunwing itself. The aircraft was old but there was quite reasonable seat room. Airline staff were very friendly and professional. Food was ok. The champagne was a nice touch and it helped us to feel like we were finally on vacation! We landed at Santa Clara just 10 minutes past the scheduled arrival time. The flight back to Toronto a week later left on time and also arrived as scheduled. Again the crew was friendly and attentive. Just 2 complaints about the flight home this was a newer plane and the lack of seat room was astounding we were really scrunched in to the point of being quite uncomfortable. Also the audio system at my seat didn't work at all. But all in all Sunwing was just fine and I would certainly consider flying with it again.","","","Economy","","9.0","2.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Manodori","United States","2015-06-27","I was unhappy with the food. The quality was poor, and for an 11 hour flight there should have been two full meals. There was one meal and three minuscule snacks with water only. On the outward flight the service was excellent, but for the return it was probably the worse I have encountered.  I was disappointed and surprised that the Swiss are not always very professional.","","FamilyLeisure","Economy","SFO to VCE","1.0","3.0","1.0","1.0","3.0","2.0","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Franz Koepernik","Germany","2015-06-26","Booked the flight one day before with a very good offer. Online Check-in was not great as no seat selection possible (may be due to the fact that you will be redirected to the LH online check-In). Reserved for the LIS-ZRH flight online a window seat against additional charge, however this was not considered at Check-In and they offered me a middle seat!! Flight was late out of LIS, just 20 minutes for the transfer to MUC, but baggage made it. Crews generally friendly, cold snack (nothing worth to write about it) served on the longer routes. On the LIS-ZRH route we had the retrofitted A320 with 37 rows : very cramped and especially the toillets in the rear are small! Airline recommended especially with the smooth transfer at ZRH airpot","ARJ100/A320/321","Couple Leisure","Economy","MUC to LIS via ZRH","7.0","3.0","4.0","3.0","2.0","3.0","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Kean Frank","Canada","2014-02-17","Leaving Ottawa to Orlando February 1st 2014 our flight was delayed 2 hours. When returning home to Ottawa from Orlando our flight was delayed 5 hours - not acceptable. Will never fly with Sunwing again.","","","Economy","","4.0","3.0","4.0","3.0","2.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Gagnon","Canada","2014-02-17","My husband and I have flown many times with Sunwing and never had a problem. This is why I feel it necessary to write a review. We flew to Fort Lauderdale on the 26 Jan and returned 12 Feb. Not more than a half hour delay there and back. In November we went to Cancun same thing all went well and no delays!","","","Economy","","6.0","3.0","4.0","4.0","2.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","E Gustafson","Canada","2014-02-15","Flew from Winnipeg to Cabo on January 31 2014. The plane left on time it was a direct flight which took 3 hrs 55 minutes. We flew back to Winnipeg on February 6 2014 left on time 3 hr 55 minute flight. I would definitely recommend Sunwing.","","","Premium Economy","","10.0","4.0","4.0","4.0","4.0","","","4.0","1"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","T Lloyd","United Kingdom","2009-11-25","I tried to arrange a group trip with SyrianAir from London to Aleppo via Damascus and back. Initially all was fine until they cancelled the first leg of the journey to Damascus a week prior to us leaving. The next flight was 2 days later but there was no immediate plane to Aleppo once we had arrived at Damascus which meant we would have to take a bus up instead a journey we weren't too keen on. While friendly the staff are fairly useless and I sat for MANY hours trying to sort things out. We changed the flights to stay the same number of days but decided to go to Aleppo at the tail end of the trip under our own steam and the fly Allepo to London (again via Damascus) on the same ticket. Unfortunately the staff didn't really get the 'group' concept and kept issuing tickets for the wrong dates for different members of the group. It took too many visits to their offices in Baker Street to finally get everyone on the same flights at the same time. The flight to Syria was fine (late) and we managed to get up to Aleppo ourselves but the day before we were to fly out again we went into the Syrian air offices to confirm everything was ok. IT WAS NOT. They had cancelled the flight to Damascus without informing any of us and we had to arrange a midnight bus from Aleppo to Damascus Airport to make the correct flight back to London. Luckily this one hadn't been cancelled. But it was late. My advice: Don't Fly SyrianAir and if you do check on your flights constantly.","","","Economy","","","","","","","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","James Qurashi","Switzerland","2015-06-26","European flights are a breeze and flying through Zurich airport is almost a must! On my flight to Sao Paulo the A340 is still in good condition, staff helpful and polite and the food very tasteful. The seats still have the Swiss dark brown and light panel wood and  having single seats is very appealing. The only downside is the flight entertainment system. It is starting to show its age. Compared with some other airlines the Swiss Business Class screen of 12 inch doesn't compare to what is on the market. If you choose to watch films with a dark background most of the detail in the film escapes the eye. It is almost difficult to watch and for long flights a good screen is important. I hope that with the new Boeing 777's coming in 2016 they will decide on a new system for video/audio. If the entertainment system would have been top notch then I would have given the 10/10 but seeing as this a real bother I decided not to give full marks.","A340-300","Business","Business Class","GVA-ZRH-GRU","8.0","4.0","5.0","5.0","2.0","5.0","4.0","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Gerald Chapman","United Kingdom","2015-06-19","Flew London City to Athens and return. The whole process was straightforward from arriving at the airport through to destination. Seat comfortable with adequate leg room and food has improved substantially since my last trip. Adequate time to interconnect without being too long and hence boring.","RJ100/AB 310","Couple Leisure","Economy","London City to Athens via Geneva","8.0","4.0","4.0","4.0","2.0","4.0","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Tanya McNutt","Canada","2014-02-15","When we first booked this trip it was going to Orlando. Then a few months later it was changed to going to St. Petersburg. On the way there it stopped at St.Peterburg then went on to Orlando. On the way back we had to go to St.Peterburg to get home. We chose to get off and drive to Orlando. If I knew this was going to be the trip I would have canceled. Flight delayed both ways by 1.5 to 2 hours. Free sandwich was not worth the delay.","","","Premium Economy","","6.0","3.0","3.0","1.0","1.0","","","4.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","E Kotris","Canada","2014-02-14","Flight to Varadero Cuba from Winnipeg on Jan 25th 2014 delayed 7 hours due to ""mechanical"" issues. Prior to arriving in Wpg the plane was 5 hrs late departing Cancun 5 hours late leaving Wpg to Cancun earlier in the day and several hours late the day before flying between Wpg and Varadero. If you don't make-up flying time in the first couple of trips add another plane already! The food was minimal and only edible because I was extremely hungry. Return flight from Varadero on Feb 1/2 was delayed 2.5 hrs again apparent ""mechanical"" issues. Received an application to mail in for a $75 ""credit"" towards future Sunwing travel to be used within a year not in conjunction with other ""deals"". Not going to happen! Unacceptable service.","","","Premium Economy","","2.0","3.0","2.0","1.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Elmhirst","Canada","2014-02-13","Just finally arrived back at 5am on a return flight from Santa Clara Cuba to Toronto. Flight was delayed 5 hours because the plane coming down to Cuba had ""mechanical trouble"". Unfortunately Sunwing has an ageing airplane fleet and no backup planes in case of breakdowns. We had the same experience when we flew Sunwing to Las Vegas last March. On a 3 day trip the flight was delayed a full day for ""mechanical trouble"". We flew back on another carrier and discarded our return Sunwing flight at the time. We tried them again to Cuba this year because our friends had already booked through them. Next time I will try to book anything with Sunwing.","","","Economy","","1.0","2.0","2.0","3.0","2.0","","","1.0","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","John Doe","United Kingdom","2009-10-23","Daytrip to Aleppo on day one outbound was a domestic leg of an international flight that continued to Stockholm. Aircraft was filthy but on time. Was quite concerned when airline staff took our passports to be returned in Aleppo - to identify domestic passengers or give us an incentive not to stay onboard for the long flight to Sweden (and civilisation). Return was on decades-old Tupolev 134 although this aircraft was very clean. Day two was a round trip on the same aircraft to Deirezzor and back to fly on a Yak 40 (very unusual old Russian commuter jetliner gone from service everywhere else in the world). While the Yak was a novelty I am sure for a regular airline passenger it would be quite scary as the plane was in fairly poor condition. Our flight unlike the previous day's ALP/ARN service left from the domestic terminal a real third world mess with puddles of water and ash on the floor no signs or shops or anything. Smoking was encouraged though. On arrival at Deirezzor my travel partner and I were arrested because (we assume) it was unusual for pax to fly-and-return in the same morning. Released and allowed to rejoin the flight back to Damascus but on arrival back at DAM were arrested again and spent the entire day being interviewed by scary ""security"" officials who were not only sinister but also incompetent eg: photocopied our passports but inadvertently gave us the photocopy then searching their own paperwork for the photocopies etc. Perhaps our travel plans were out of the ordinary but if it was an itinerary unfavourable to Syrian security concerns why sell us the ticket in the first place? Eventually released shaken. Day three was a day trip to Latakia beach resort. Old Yak 40 again shabby service smoking cabin crew smoking refuellers etc. Waiting at small Latakia airport for return to DAM many plainclothes cops pacing like circling sharks due to a VIP passenger. Same at international departures (TK to IST and on to LHR) - circling security agents in shiny suits everywhere hanging ceiling panels frayed wires broken luggage belts broken destination indicators with hand-written signs taped over them (complete with spelling mistakes! our flight was to Astanbul). Never been so happy to leave a country. Some of this doesn't relate to Syrianair but our troubles revolved around the Deirezzor flights which again Syrianair were quite happy to sell us. Avoid this country and it's deluded joke of a national airline.","","","Economy","","","","","","","","","1.0","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Kris Janssen","Belgium","2009-06-09","Brussels-Aleppo Damascus-Brussels. Cheapest tickets to Syria direct flights from Brussels to Aleppo and Damascus friendly crew adequate food. Although older Airbus they were clean and looked well maintained and a lot of legspace.","","","Economy","","9.0","","","","","","","4.0","1"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Salim Jabbour","United Arab Emirates","2009-05-24","DXB to DAM delayed for 10 hours SyrianAir Reps fled the scene and there was no one there to tell us what was happening. After 10 hours of waiting we starting boarding by buses then we waited another 3 hours while a mechanic tried to get the baggage door shut - a total of 13 hour delay. We weren't put up in hotels no one apologized except for the Dubai airport officials who where also trying to get a hold of the Syrian ir Staff. After arriving at Damascus Airport a lot of baggage was left behind - we were forced to stand in line to report the lost luggage.!","","","Economy","","","","","","","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Farine Ludovic","Switzerland","2015-06-13","GVA-LHR-GVA with family. Both flights were the usual Swiss quality: on time, nice and smiling crew, free drinks round and sandwich, chocolate at the end of flight. On the return we had a refurbished plane with the new slim seats and the redesigned galleys and toilets. Though slimmer than the previous, seats were comfortable and pitch
was adequate. We will definitely continue flying Swiss!","","Solo Leisure","Economy","GVA-LHR-GVA","10.0","5.0","5.0","4.0","","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Yong","United Kingdom","2015-06-13","BHX-ZRH-SIN return. Swiss has made some subtle but noticeable improvements to their longhaul inflight product since my last flight with them in 2013. Menus are now provided, proper metal cutlery is now used, meals taste better and the crew on all four flights seemed friendlier than before. Still no amenity kits provided on a 12-hour flight. IFE is still dreadful and the A340 cabin is woefully out of date with no power points and huge IFE boxes under some seats. I recommend seats 24A and 24K to avoid the boxes if you want a window seat. As per usual with Swiss, all flights were impeccably on-time and Zurich is a joy to transit through.","A340","Solo Leisure","Economy","BHX-ZRH-SIN","8.0","3.0","5.0","4.0","2.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","James Qurashi","Switzerland","2015-06-13","Trip from GVA-ZRH-GRU and return, the Swiss staff, professional and experienced as most airlines could hope for. The A343 seems in good shape when you enter the cabin, really nice the light coloured wood with dark brown seats, very smart. I measure 176 cm so the seats in full flat position were quite good, no worries there, the food was enough and good. The only down side was the inflight entertainment system. They have an ok selection in films but the screen size and resolution is not up to business class standards, some airlines have a better system even in Economy. I do hope that they improve with the new B777 entering next year. The 12 inch is not nearly good enough and the resolution is passable. Films with dark background or with shots from night are not very visible - Swiss will need to improve in this field, especially on long flights. ","A343","Business","Business Class","GVA-ZRH-GRU","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Snooks","Canada","2014-02-13","I flew to St Petersburgh from Halifax and back. Both times our flight was delayed about 1.5 hrs but it didn't really matter to me. They gave us a free sandwich which was good but wasn't that big and drinks the service on the plane was good both ways. They also played a movie on the flights as well. Overall we had a good experience.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Lori Corradetti","Canada","2014-02-11","Staff are very friendly food was terrible. During check-in in Cancun I noticed our line wasn't moving but there were lots of people getting checked in. As we approached I could see that there were 3 economy check-ins and one elite however all desks checked in the elite passengers before economy. On our return flight there was no entertainment. On the way to Cancun one of the toilets was out of service. There is little cushioning in the seats.","","","Economy","","6.0","2.0","3.0","1.0","1.0","","","3.0","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","E Smeeton","","2009-05-20","Syrian Arab Airlines LHR-Damascus-LHR. Flights departed on-time aircraft an A320. The crew were helpful and efficient and we were supplied with one main meal which was fine. We were also given a drink during the flight. Haven't used them for an internal flight but would be happy to use them again on an international flight.","","","","","4.0","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","E Coombs","","2008-12-11","LHR-Damascus return and and an internal flight from ALP to DAM. The prices were good as was the outward journey food but other aspects of the service leave a lot to be desired. The cabin staff on the way out smoked behind the curtain and when my husband challenged them about this they actually offered him a cigarette. The flights were all on time however although immigration is tricky as no-one seems to know exactly what to do if you are from abroad. On the internal flight my suitcase handle was wrenched from the case Didn't try and complain as it was hard enough to get into Damascus airport main terminal let alone explain the suitcase had been broken. Staff seemed astonished that we had taken an internal flight. Finally there was a beetle in my salad in the in- flight meal on the way home. The cabin crew were very apologetic telling us as best they could in poor English that this had happened several times before. We were offered extra nuts and coffee as was the man sitting next to us.All in all it was an interesting experience. We wanted to support Syrian Air but I'm not sure I would use them next time although I would definitely visit Syria again.","","","","","2.0","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Hasnain Raza","","2008-10-09","Tehran - Damascus. Very poor from the start to the finish. Checking in the man was very poor in his manners. On the plane the service very poor food poor service poor. I could even smell the flight attendant smoking prior to take off since I was seated at the back of the plane. I was very disappointed with Syrianair.","","","","","1.0","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","L Fahid","","2008-07-02","DAM-ALP-DAM. Booked with a travel agent in Damascus. Outbound was total confusion as they kept thinking I was going to Athens (plane goes onward there). It wasn't a big deal as the airport was essentially empty and was resolved. Onboard I think this is the oldest plane I've ever flown on. There were no overhead bins just elastic netting like you'd find on a train or bus. I think it was a DC-4. The flight was under an hour and went fast. The return was cosmic. The plane never showed and there was no one around. Aleppo airport is rather small and it seemed like everyone must have known the plane wasn't coming except me. I never got a refund explanation or anything. I wound up taking a bus back to Damascus.","","","","","2.0","","","","","","","","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Denzil Bourne","United Kingdom","2015-06-06","Last week I flew four sectors with LX all flights were late. Flew LHR-ZRH-LUG (LX333 & LX2912) and MUC-ZRH-LHR (LX1105 & LX326). The excuses were lack of crew even after we had boarded the transfer bus from terminal to aircraft and the late arrival of the inbound. Once onboard the service was always friendly and professional. The leg room was good. However the aircraft always seemed to be hot. Even when in the air. The free chocolate on each flight was a great touch. Baggage arrived at the end of each flight.","","","Economy","","7.0","5.0","5.0","4.0","2.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Phillip Sinclair","United Kingdom","2015-06-04","MAN-HKG-MAN. Flights went via Zurich and booked exit rows on 3 out of the legs. For some reason I could not book exit row on the Hong Kong to Zurich leg which turned to be the worst of the 4 as passenger next to me had no concept of personal space. Tried to drop hints every time he nudged kicked or used my shoulder as a surrogate pillow but he spoke no English so I just gave up. Despite that I thought nearly all aspects of the product were excellent apart from the inflight entertainment system on the A340 between Zurich and Hong Kong. Decent choice of music and films but the system itself kept stalling when making menu selections (not when actually watching a movie). Seat seemed a touch narrower than other economy long haul flights I have been on but certainly comfortable and not too hard.","","","Economy","","7.0","4.0","5.0","5.0","2.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Brown","United States","2014-02-10","Our original booking was for Feb 16 to the 23 with direct flights both ways from Ottawa to Freeport Bahamas. About three weeks ago we received an email that our return flight was changed to having a layover in Cuba and changing our times as well. After reading the reviews I decided that Cuba was not a lay over I was willing to make so I rescheduled our flight to Feb 1 to Feb 8 from Ottawa to Orlando Florida. The flight down was delayed two hours due to inadequate staff and the return flight was delayed two hours due to mechanical issues. The food down was terrible the food on return flight not too bad. Staff were polite.","","","Premium Economy","","2.0","3.0","3.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S McCarthy","Canada","2014-02-07","We flew from Toronto Pearson to Varadero Cuba 27 Jan - with all the negative reviews on here I was ready for problems. Arrived at the airport at 4 am for our 6.15 flight - we had bought Elite Plus - walked right up to the counter and was checked in immediately - plane loaded on time we were the first to board as stated with the Elite Plus - even with de-icing we were in the air quickly - food is typical plane food no better no worse. Luggage was off first so it was waiting for us when we went to pick it up. Return flight was the same boarding no problem - 1/2 hr late not worth even mentioning. Crew were polite and friendly captain kept us informed. These planes are no bigger or smaller or the food any different than any other airline.","","","Premium Economy","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Derek Adams","Canada","2014-02-05","Left for Riviera Maya January 17th from Montreal. Flight was delayed because for some reason our plane hadn't arrived yet. We didn't receive any explanation for this. On our return trip our flight was delayed 3 hours and the excuse given was that our plane was there but the crew was not. The worse thing about that return trip was they put the delay on the board and then increased the delay by 5-10 minutes each time. That is infuriating because as clients we feel taken for fools (as well as cattle) why couldn't they just set a time and stick with it instead of incrementing by 5 minutes each time?","","","Economy","","4.0","3.0","3.0","1.0","2.0","","","2.0","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Louis Esteves","","2008-06-18","RB411 1 Oct 2007- this was merged with a flight to Amsterdam so that instead of a 4/5 hour flight from Damascus to London this was an 8 hour hike. Check in staff denied this was happening. Cabin staff were surly and unhelpful and we were only told of the change once we had taken off. There was no explanation offered and no apology. No information was forthcoming about the new expected arrival time in London. One cabin crew in the end said it was due to a breakdown on another plane but it seems odd there were exactly the right number of passengers. The aircraft was tatty - springs sticking up in the seat and flies buzzing about. At least one person had smoked in the toilet and not all food trays were collected before landing. Passengers walked around when seat belt signs were on. The worst issue is the lack of information and surliness of the crew - certainly no concept of customer service.","","","","","1.0","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Rob Butler","","2007-08-06","London - Damascus in Business/First. Rather a traumatic experience! The aircraft was an ancient 747; with business class (they call it First) upstairs. First shock - nowhere to store your hand luggage. So the bags just sit on the floor around you - able to hurtle towards passengers as soon as there is any turbulence. Late take off with absolutely no explanation - apparently this is a frequent occurrence. The meal service was OK but not very sophisticated. Food laid out on one large trolley and served by reasonably friendly staff. Mix of western and Arab dishes. Poached salmon which was fine. No desserts but plenty of fresh fruit. Seats were well past their sell-by dates. Reasonable recline but nothing like a flat bed. No IFE. And I mean none - not even a big screen movie. No reading material either. So if you have to go to Damascus and want some cheap leg room it's fine but don't expect any bells and whistles.","","","","","2.0","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","William Foran","","2007-04-23","Allepo to Damascus return. Apart from slightly erratic departure times I could find no major fault with this inexpensive service. They give you a snack and tea and the staff are very helpful. A good way to get around.","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Kris Janssen","","2007-03-24","Brussels - Damascus - Brussels. A positive experience. Planes left a little bit late but arrived on time because they make some stops in Beirut and/or Aleppo where they can catch in the lost time of leaving with a small delay. Planes clean crew friendly. Food was adequate. And prices are very competitive.","","","","","","","","","","","","","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","F Naylor","Australia","2015-06-04","Business class Hong Kong to Zurich and Zurich to New York. Despite a lot of negative reviews we found the staff to be very friendly and pleasant. Food choices were quite good also and beverage service readily available after meals. Admittedly the seats are old and as hard as a rock and thus as lay flat beds much the same really need replacing to keep up with other airlines. IFE could do with an overhaul too. But in general a reasonable experience. Flights on time.","","","Business Class","","7.0","1.0","4.0","4.0","2.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Smith","Canada","2015-05-28","I flew to Zurich from Montreal last week. The food that I had was great (chicken and rice outbound chicken meatloaf on the return flight). Flight attendants were great as well. The only problem was the entertainment system. On the flight to Zurich everyone's systems worked except for my row and a few around. They tried individually resetting them but no success. After three and a half hours and a reboot of the entire flight's system it worked. On the way back to Montreal the entertainment worked for only about one hour and a half then three reboots had to be done (each lasting 30+ mins) before they worked again. Flight attendants worked hard in trying to get them to work and did apologize for all of the inconveniences. Movie TV shows and game selection was good. Overall good experience other than the slight problems with the entertainment.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Plyshevski","Canada","2014-02-04","Toronto to Curacao January 26 2014 return February 2 2014. Both flights on time. Staff polite and smiley. Leather seats - I prefer fabric. Very long wait for luggage both ways. Minimal food. Special food request not granted. The worst part was waiting about 15 minutes in the tunnel connecting the plane with terminal in Toronto at -20 degrees for the people dressed for tropical vacations - in T-shirts.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Lauren Borlea","Canada","2014-02-04","Travelled to Curacao (departed T.O on Jan 26th - flight WG-720 and returned from Curacao Feb 2/14 -flight WG721). Both flights were on time service was excellent both on flight and at resort and airports! Would not hesitate to fly with them again. Every airline experiences issues with delays lost luggage etc.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Robert Rovere","","2006-10-26","Syrianair is cheap safe relatively efficient the staff is often courteous and - typically Syrian - kind and hospitable. Staff very nice with kids - a rare commodity. Food isn't gourmet planes often old seating or queues sometimes random and the flights sometimes not on time. They should certainly improve but are a good airline in that region. And they have even started the Frequent Flyer now!","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Moustafa Khalil","","2006-05-08","A quick one day domestic return flight from Damascus to Aleppo and back. Both flights on A320 were on time. The first aircraft was nice but the other had a rundown cabin that really required maintenance. No assigned seating on the return flight. Drinks and cakes were distributed fair enough for such short flights. Check-in and ground service improving compared to the extreme chaos I saw when I flew with them in 2003.","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Constantin Schreiber","","2006-04-19","Damascus to Tunis on a plane dating back to 1965. It was quite a 'retro- experience' with oversized seats in orange and brown hippie-style. Crew could only speak Arabic. Fine with me but a woman from Britain could not get what she wanted. Security advice short and only in Arabic. Plane in a very poor condition extremely noisy thought the first mountain is ours. Never had a flight experience like this but would not consider this a proper or professional airline performance. They might be better on the non-arab-country-flights?","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Abubakr Buera","","2005-11-17","I was transiting through Damascus Airport. I had to stay for about 8 hours at that airport before going out to my final destination on Syrian Airlines. I had a business class ticket so I approached the business class lounge to have some rest there until my departure. Astonishingly the employee supervising the lounge told me that I can use that lounge only two hours before the flight time! When I inquired why his answer was that these were the instructions of his Director General! From that time on I decided never to go on board Syrianair again.","","","","","","","","","","","","","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Rene C Friis","United States","2015-05-27","May 5th Flight #7679 to Zurich from San Francisco. May 14th Flight #7682 to San Francisco from Zurich. The flights were smooth on time and we had a non-stop flight from California to Switzerland and back. Check in was seamless. Although busy lines on return flight it was quick and organized. Attendants on the plane were very friendly courteous and accommodating. Never had so much food on a flight and good food! Not enough leg room for my tall hubby and even me but otherwise we will definitely fly Swiss again!","","","Economy","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ed Roggeveen","New Zealand","2015-05-25","17 May Flight 2277. A short flight from Ljubljana to Zurich on an Avro RJ-100. Even though the flight was only just over an hour we were well looked after. We got a light lunch plus drinks. Crew were friendly and the aircraft was suitable for its purpose. A pleasant flight.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Pascal","Canada","2014-02-04","Only flight was delayed leaving Winnipeg January 25 to Cancun - offered no explanations only a $15 breakfast voucher for a 5 hour delay. On the way back our flight again the only one in the airport that kept getting delayed and delayed and delayed with no explanations. Scheduled to leave Cancun at 11.35 left at 1.30. Staff were extremely rude and not approachable. Couldn't even get a glass of water because she was too busy with other things. Not an enjoyable experience with Sunwing at all. I will not recommend them.","","","Economy","","5.0","1.0","2.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G E Frechette","Canada","2014-02-04","First time trip to Cuba possibly last time trip with Sunwing by the looks of it. Drove 1.5 hr to Wpg and arrived at 3.30pm. Originally scheduled for 6pm departure we found out it would be 8.15pm. Check-in was good young lady pleasant. We were given a $10 voucher ($5 each) for the purchase of anything in the airport because of the delay. We were then made aware we would now be delayed to midnight. People now arriving later (around 10.30pm) rec'd vouchers for $60! Pays to come later I guess. The flight attendants seemed tired but tried their best to make a bad situation a bit better. We finally arrived to our resort at 0830 and so our first day there was not a great one. Our flight back was delayed only 1/2 hr and went very well. The flight attendants were very good to excellent!","","","Economy","","3.0","4.0","4.0","4.0","3.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Kuzyk","Canada","2014-02-04","My husband and I flew Sunwing flight 300 Jan 21 and flt#303 returning Jan 28th from Santa Clara Cuba. Service from check in to cabin crew was excellent. Flights were basically on time with a slight delay which we were promptly notified of via text message. They have changed their menu on-board but to be expected with the changing times. Cabin crew were professional and courteous.","","","Premium Economy","","10.0","3.0","5.0","2.0","3.0","","","5.0","1"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Karim Sursock","","2004-07-08","I flew Syrianair last February 2004 from Damascus to Aleppo. It was the worst experience I ever had. The flight was 8 hours delayed staff ground didn't know why the flight was late (it was Hajj) I bought the ticket in Brazil thinking that I could go to Aleppo in the morning and return to Damascus at night. How stupid I was !!!. Boarding a Syrian plane is everything but easy. They retain your passport for a domestic flight. I recommend everyone to never board a Syrianair flight.","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Ziad Yafi","","2004-07-06","I flew Syrianair to Vienna as a part of my flight to Montreal with Austrian Airlines. I had a very good experience during the 3 and a half hour flight. The leg room on this airbus plane was much better than that on any other airlines I flew before. The food was good and the staff were courteous. The landing was very smooth. I hope Syrianair would consider flying to Canada so flying home would be more convenient for Syrians living in North America.","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Ashley Davies","","2004-01-28","Have also flown on the Delhi-London services indeed the story I always tell people involved people getting up and walking around during take off and landing! Good to hear that the 747-SP's are being retired as they scared me - all the shaking etc on take-off!","","","","","","","","","","","","","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Jeff Michel","Switzerland","2015-05-20","ZRH-HKG-ZRH in Business. Outward journey was fine the single seats are a nice touch although the inflight entertainment needed be reset a couple of times. Food excellent and good selection of wines. The staff on board were very good but the return flight was excellent. Smiling staff for a completely full Business Class section the 'throne' single seat again very comfortable and the massage function rather nice. No problems with entertainment and a good nights sleep. The food designed by the Peninsular Hotel was very tasty. I appreciate that these A340s are getting a bit long in the tooth but they are due to be replaced with B777ERs. Having said that and whilst there are not the gimmicks of other airlines SWISS have got the Business Class product really good. For 12 hour overnight flights I was impressed and think they are good value. Cathay have just started this route again but the SWISS product is top notch and to be recommended.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2015-05-13","ZRH-TLS-ZRH. Since May 1st Swiss has a direct flight from Zurich to Toulouse. I was very satisfied with all the services they have provided. Ground and Cabin staff were very courteous and efficient. Both flights left and arrived on time. I am looking forward to my next flight to TLS. The only minor point is that they fly this route with the aging RJ100 - very noisy and not that comfy.","","","Business Class","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","Antonio Veiga","Portugal","2014-04-15","DT 653 13th April. This is one of the best airlines I have flown. Flight attendants were nice and helpful. Seats could still be better but I had a good sleep and breakfast was good served with nice hot tea! Nice entertainment for adults and for kids with the latest movies and some documentaries.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Gidley","Canada","2014-02-03","We flew out of Toronto on January 22nd flying to Cancun Mexico for a wedding. We had 4 different flights across Canada going to the same place. None of these were on time. We not only sat around for an hour with delays going down to Mexico but they boarded everyone on the plane just to pull us off again and make us wait for at least another 45 minutes. We were to leave at 10.30 and did not take off until closer to 1. On the way back to Canada not only did they switch gates on us but they were once again late. The crew not bothering to show up for an extra 45 minutes and then delays after that. Also once again had to sit on the plane for around an hour. The food on the way down was stale and not edible. The screen did not pop down and the audio for the movie was too much static for anyone to bother watching it. The staff were pleasant enough but nowhere near enough to make up for the horrible service we got throughout the rest of the flight.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Firlotte","Canada","2014-02-03","Departure flight was delayed by 4 hours (from Moncton) and by 1 hour (from Varadero). Crew were apologetic food was decent and so was movie.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Paul Ross","","2003-09-19","I flew Syrianair London to Delhi. It was the cheapest available ticket. It involved a change at Damascus and a stopover. Overall I was fairly impressed. The cabin crew were the friendliest I've flown with - nothing seemed to much trouble and smiles everywhere. For an Islamic operator it had a relaxed attitude to alcohol and whisky was served from the inflight bar. The food was okay consisting of curry and rice with meat type dishes. Puddings were good. We seemed to be served food quite often and large portions. Inflight entertainment is non existent. There's nothing maybe a newspaper when you are boarding if you are lucky. Plane was comfortable seats reclined nicely and were in good condition. Cabin staff didn't seem to mind people standing up and closing luggage containers as the plane took off (and I do mean the point in time as the airplane careered down the runway just as it left the ground). Similarly people would get up when landing even though we were still doing 200mph down the runway. If it had decent entertainment it would be a competitor for BA and Virgin.","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Hadi Madwar","","2003-08-21","When we were returning home from our vacation in Greece we had to go Athens - Larnaca Larnaca - Damascus. When we stopped at Larnaca it turned out that we would fly a Syrianair aircraft instead of Cyprus Airways. We were told that this was part of the seat exchange program. On the flight we were served orange juice and tiny sandwiches. There was a choice of either a cheese salmon and chicken sandwich. The flight was very short the landing at Damascus was smooth.","","","","","","","","","","","","","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Behramjee Ghadially","","2003-05-03","Syrian Air is gradually improving its image worldwide as its retiring all its old B 747SPs and B 727s with Airbus A 330-200s and A 320-200s. These new aircrafts will have tvs in every seat and business class seating will be way better. I believe that they already have many A 320s operating and the A 330s are arriving this year. After the A 330s arrive it should be a good airline to fly. All that is more needed is improving the quality and facilities of Damascus Airport!","","","","","","","","","","","","","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Sacha Hofer","Switzerland","2015-05-11","BKK-ZRH on May 8. Back from vacation with my family (2 children 1 and 3 yr old) and I must say I was very impressed by the great service on board. Purser looked for me (I'm Senator) and helped a lot to make our trip much easier.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Matthias Zschaemisch","Switzerland","2015-05-04","ZRH-IST on April 29th - plane still had the March Inflight magazine service on a 3 hours flight came once and what was served was a vacuum packed chocolate bun with an expiry Sep. Not far away from a low cost carrier.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Kyler Hardy","Canada","2015-04-26","My flight from Geneva to London was cancelled. No message was sent out so I could rebook on an earlier flight. Upon arriving at the airport the check-in staff where helpful but would not book me on the earlier flights as they were reserved for people with connections and they were dismissive about the fact I had a series of meetings I would miss if I was booked on a much later flight. Finally after booking a flight which was over 2hrs later than originally planned they offered me a 5 franc voucher which is essentially a down payment for a drink at the airport. Very unhappy with the quality of this member of the star alliance. I will look to other airlines in the future.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","T Mankwe","Angola","2013-09-10","I recently started using TAAG more regularly especially flying to South Africa the aircraft's are fresh clean and new the staff friendly and professional. The airlines services are excellent from online booking to early check-ins in Luanda. There are still areas with room for improvement such as the inflight entertainment choice and catering presentation on Business class. These two issues tackled TAAG will be providing a world class service that can compete with the best in the African continent and globally.","","","Business Class","","7.0","5.0","4.0","3.0","2.0","","","4.0","1"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","L Amaral","Portugal","2013-07-19","Flew Luanda/Lisbon on business class. Boeing 777 very clean. Inflight entertainment system was not working and the reading light also so the only available option was to try to sleep. Meals not very good but the crew was very friendly.","","","Business Class","","4.0","3.0","4.0","1.0","1.0","","","2.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Diana McKinnon","Canada","2014-02-03","Booked a trip through Sunwing going from Edmonton to Ixtapa because it was supposed to be a direct flight this year. A couple of weeks before we were to leave we were told that we had to stop in Calgary. We were not too happy with this because we had to depart Edmonton an hour and a half earlier. What could we do at this point. The flight was just about an hour late leaving Edmonton. Once we landed in Calgary they had to do a crew change and then there were issues with the paperwork. About an hour delay again. Arrived in Ixtapa about 40 minutes later than was previously scheduled. Coming home we left the hotel at about 1.20 pm and didn't fly out from Ixtapa until 6 pm. The flight was scheduled to leave at 5.20 pm. Delays again because of paperwork. Late getting into Edmonton again also because of crew change issues in Calgary. We have flown Sunwing many times in the past but this is the first time we have had any issues. The resort we stayed at was excellent and would definitely go back again but worried at what the Sunwing flight will be like next time.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Bodkin","Canada","2014-01-31","Flew out January 9th - 23rd to Cabo. Our plane was late arriving and late departing. We spent two weeks in Cabo and spoke to many Canadians flying in from Vancouver Calgary etc. There was not one person we spoke to flying with Sunwing that was on time. We will never fly Sunwing again and would never recommend this airline. The resort and town was fantastic and I would go back to Cabo again but not via Sunwing.","","","Premium Economy","","4.0","4.0","2.0","1.0","1.0","","","4.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Carol Winsor","Canada","2014-01-31","We were supposed to leave Regina at 7.30 am on January 9th 2013. We were told that the plane was too heavy although it was not full and that the runway was too short. We finally left at 9.30 am. When we stopped in the Dominican we were first told we could stay on board and so could our luggage. 10 minutes later they had changed their mind and we had to deplane with our luggage and go through security again. We had a 10 hour day on our way to Cayo Coco. The return trip was also late leaving Cuba. The seats are uncomfortable the food unacceptable and the service non-existent. Cayo Coco is beautiful and I would go again. Sunwing is a terrible airline and I would never recommend flying with them to anyone. It would be faster to fly to Calgary or Winnipeg and then on to your destination with a reliable airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"syrianair","/airline-reviews/syrianair","SyrianAir customer review","Hadi Madwar","","2003-04-21","Syrianair is an improving airline. The B727s are trying to fall apart however the 747s and Airbus A320s are good and offer good service. The cabin crew is dignified and the food is okay. The safety cards on these flights are always ripped.","","","","","","","","","","","","","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","E Simeone","Belgium","2015-04-23","Business class. BRU-ZRH-BRU. Good clean planes good food and drinks. Lounge is Brussels Airlines loft which is always crowded. Boarding prioritised but not quick. Excellent check in facilities in ZRH and Senator lounge.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Simon James Wachter","Switzerland","2015-04-23","Horrible experience with Swiss! Flew LUG-GVA and back. Only to find that when I arrived at the Lugano airport the flight had been cancelled probably because of low amount of passengers. Had to make my own arrangements. On the way back the flight was delayed by over 3 hours and cabin crew were very rude. Next time I will fly with Etihad Regional it's cheaper and you get much more value for your money.","","","Business Class","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","G Beer","Australia","2013-03-21","LAD-DXB. Was surprised with the level of service provided on the flight. Following the check in at Luanda the flight was pretty good. Departed 30 mins late and arrived early in Dubai. Flight was not very full so plenty of space to spread out. Food while basic was of good standard and the drinks service was good. The plane was a new B777. IFE system is basic but being a late night flight didn't really use it. Having a basic understanding of Portuguese helped but all crew spoke and understood English. Overall after reading previous reviews I was pleasantly surprised.","","","Economy","","6.0","4.0","4.0","4.0","2.0","","","3.0","1"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","J Tavares","Angola","2012-12-04","LAD-JNB trip in economy class. Noticed a big improvement with the staff at the check-in counters. The entertainment was ok and we were offered a hot snack. One thing that never changes though is the rudeness of the flight attendants.","","","Economy","","5.0","","","","","","","1.0","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","J Willis","United States","2012-02-20","LAD-CPT-LAD. Check-in easy no problems. The flights were uneventful but the interior of the planes were very old and it appeared that at least one armrest in each row was broken as they were taped up or visibly falling apart. Seats from LAD to CPT were quite comfortable but there was no IFE for a nearly 4 hr flight. CPT to LAD the seats were very uncomfortable. IFE on this flight on drop-down screens but the audio was played over the PA system so it was difficult to hear. Overall customer service was typical of Angola - non-existent. I would only recommend for the convenience to CPT from LAD.","","","Economy","","4.0","","","","","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Greuel","Canada","2014-01-30","Left Saskatoon Jan 16th on time. Service not good - ""box pizza"" not good asked for coffee announced drinks would be served but never came around. Asked later for beer or drinks but said - do you really want one we'll be there in an hour or so. On return flight Jan 23 - same food no drinks. Asked for coffee twice then got one asked for beer but the alcohol compartment was locked up and they didn't have the key. Landed in Regina waited 2 hours because one engine had oil leaking no service at all. Got the feeling that staff don't care for their job. After reading some reviews ours wasn't as bad but I don't recommend Sunwing.","","","Economy","","4.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","W Li","Canada","2014-01-30","Vacation with Sunwing in Dec 9 2013 to Cancun. On the way back after 2 hour delay we were finally on board. When everybody was on board we were told we will fly to Winnipeg because the crew will be working over 15 hours if we flew to Vancouver as scheduled. The delay was over 10 hours. We didn't even have enough food and water on the plane. Contacted Sunwing customer service after about a month's time was told it was because of ""technical problem"" so they will not be responsible.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Byers Neil","Canada","2014-01-30","We flew Sunwing flight 338 on January 7th out of Saskatoon. Because of a storm we landed in Varadero. We were left hostage in the airport because Sunwing abandoned us for 9hrs then taken to a hotel at 02.30hrs and told a bus would be there at 06.00hrs and we have to be on it or we were on our own. Our plane was to leave at 08.15hrs it did not leave until 11.45hrs.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Smith","United Kingdom","2015-04-19","GVA-LHR. First time flying Swiss Air and overall impressed. Staff were friendly just enough legroom (being 6ft tall) and light refreshments were appreciated. At the gate staff offered to put hand luggage in the hold. Made a nice change from usually flying this route with Easyjet.","","","Economy","","8.0","5.0","4.0","4.0","2.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Paul Daigle","United States","2015-04-12","Flight from Boston to Zurich. The flight was non-stop so I selected Swiss Air rather that another carrier. My company pays only for economy but in the past I was able to fly economy plus to Europe on Air France or British Airways. Swiss Air does not offer this service. Unfortunately in the future I will fly with the other carrier even if it means a non-stop flight. As I type this email I am on a JetBlue flight (A320 aircraft) with free internet connection. Swiss Air lets get these upgrades!","","","Economy","","5.0","2.0","4.0","3.0","4.0","","","3.0","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","W Miller","United States","2010-09-10","LIS to LAD. The flight was delayed seven hours - first because of a mechanical problem and then because of the airport curfew in LIS. This left only 30 minutes to make our connection in LAD for our flight to WDH. TAAG put us in a hotel for the night free of charge. The staff in LIS were helpful and friendly. We ended up making our 30 minute connection because a TAAG agent in Luanda had checked us in for our connecting flight and escorted us to our Air Namibia flight to WDH. The flight was operated by a Boeing 777-200ER which was comfortable. There is AVOD mood lighting footrests and winged headrests on this aircraft. The food was tasty and cabin crew friendly.","","","Economy","","7.0","","","","","","","1.0","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","R Fugate","","2010-09-01","TAAG's good air service is sabotaged by the Luanda ground service staff. We have flown once from Luanda/Cape Town and once from Windhoek to Luanda. Those three flights left almost an hour late but once in the air the service in Economy class was pleasant. We received free drinks and a hot meal. The attendants were very pleasant as well. The ground service in Luanda for international flights is acceptable.","","","","","2.0","","","","","","","","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","A Engelbrecht","","2010-01-20","As I arrived in JNB from Cape Town I noticed that my flight to Luanda was cancelled. No explanation from anybody I found out that all TAAG flights earlier the week was cancelled. Just to be told tomorrows flight will be first come first serve I had to arrange and pay for my own accommodation in JNB. Next day check in at 09h00was informed plane was late sit at the airport until that afternoon. No food or drinks was offered to the passengers only boarded plane at 1800. I noticed my booked seat was taken I showed my pass to one staff member and I were pushed into another seat staff very rude and unhelpful. Onboard entertainment poor.","","","","","1.0","","","","","","","","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","Brenda Joubert","","2009-04-18","I have flown with SAA before and with TAAG. The flights on TAAG have not been to bad I unfortunately do not understand or speak Portuguese and this I find a problem. With regards to the service I cannot complain. I have a complaint about the airport personnel at Luanda. They are rude pass comments on all foreign clients and give us a hard time in general. Should you have any dollars with you they confiscate them and tell you that you cannot keep the money with you. This I have a problem with. If you cannot keep your dollars on you how are you supposed to buy any cold drink or food while you wait for the flight? This is not complimentary from TAAG. The airport is dirty to boot. Today I am struggling with my ticket back to JNB and will most certainly not make use of TAAG again. I will use SAA in future as I can depend on them.","","","","","1.0","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jody Racette","Canada","2014-01-30","We flew from Sudbury to Ottawa and then on to Santa Maria Cuba on Jan 20th. Flight was on time and service so good. We even got to Cuba 30 mins early. So no complaints for this trip.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Marta Isakov","Canada","2014-01-29","Before I went to the airport I checked my Sunwing flight online and it was supposed to be on time. All other flights were on time but flight WG622 to Cuba on January 16. Weather that day was perfect sunny and no snow for days. Sunwing did not warn people about the delay and there was no reason for the delay! It's my fifth time to Cuba by Sunwing.","","","Economy","","1.0","2.0","2.0","4.0","4.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","V Lewis","Canada","2014-01-29","Our vacation was for Jan 13-20/2014. After booking a vacation with a direct flight to Cancun I was emailed a few days later to say we were re-routed and would be stopping in Holguin Cuba. If that wasn't bad enough the day we were leaving our flight was delayed 5 hours and with the stop over in Cuba we didn't arrive in Cancun until after midnight! The night before we were leaving to go home we found out our flight had been changed again and we were being picked up 11 am and we would be stopping in Cuba again. After over 1.5 hrs in line up to check our luggage the flight still left late and with the stop over in Cuba we didn't arrive into Winnipeg until just after midnight! The Sunwing staff gave no explanations had no empathy with all the very frustrated people and basically didn't really seem to care. I would never fly Sunwing again.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Eldem","Canada","2015-03-25","ZRH-YUL on A330-300. I was upgraded to Business at the time of boarding which was most welcome as I had had an arduous day of travel and this was my last leg heading home. Upon arrival at the door of the aircraft we were told to standby as the cabin was not ready which meant a congregation of passengers in the jet-way. I found this to be highly atypical for an airline I usually associate with precision. On board the seat was spacious comfortable and offered power ports for USB and 110VAC. The amenity kit was pretty basic but I liked the packaging which was designed to serve as a tablet/iPad case after landing. IFE had a good selection of movies with respectable size screens and good audio. FA's were efficient and friendly and came around often. Food presentation was good but taste not so. There was plenty to choose from for drinks albeit the wine selection was limited. Ice cream was served twice during the flight which made up for subpar food quality. Flight left late but arrived ahead of schedule due to strong tail winds and we were kept abreast of the flight's progress by the captain throughout the journey. Overall Swiss offers a good consistent product and makes you feel welcome on board. With a slight improvement in Business Class catering I would easily rate them as my favourite European carrier.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2015-03-20","ZRH-MUC-ZRH last week. On both flights the aircraft was a RJ100. It is really time Swiss gets rid of this aircraft's. They are loud and uncomfortable. On this short flights (average 40 minutes) they have served a drink and the famous chocolates. Staff on the ground and in the air were friendly and had a smile on their face. Departures and arrivals were on time.","","","Economy","","7.0","2.0","4.0","4.0","0.0","","","4.0","1"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","C MacDonald","","2009-01-14","TAAG business class a few weeks go from Luanda to Johannesburg and was astonished at the poor and unprofessional service encountered from check in to my destination. I arrived at the airport at 0530 which was the check in time written on my ticket by the lady at the TAAG office only to find that check in for the flight will only start at 0630. When the check in eventually started I was confronted by a security guard who told me to go to the back of the economy class line despite my business class ticket. Two hours later I was checked in and besides the customs official who wanted to confiscate my camera because it had rechargable batteries in it and the fiscal official who demanded a detailed explanation for the $1100 I had with me I went to the business class lounge. There was no coffee no tea and only four bottles of water in the refrigerator and four bunched up sandwiches with what looked like ketchup on it. I asked the lady attendant for some coffee. She did not reply disappeared and I never saw her or the coffee again. Boarding late due to some delay (B747) went fine and I was in my seat with no trouble - which I had to clean and get rid of a handful of dried bread crumbs. The cabin staff were an unfriendly bunch of which only one could speak a very broken English on an international flight. I fortunately speak reasonable Portuguese which helped. Service had a taste of rudeness in from most of cabin staff. Food in the business class was appaling. The beef was cold and served in exactly the same holders as economy class and with plastic utensils and cups. The bread resembled good old fashioned rusks as I suspect that it came from the previous day and coffee was cold. Passengers needed to request the attendants to remove meal trays after an hour had gone by in which they were giggling away in the galley area and not attending to passengers. The toilets on the aircraft were filthy. Onboard entertainment was a movie with no earphones available. When disembarking at Jhb - Oliver Tambo - the one air hostess rudely refused an economy class passenger a quick exit before business class passengers as he was running out of time to make check in for a connecting flight - even though he produced his ticket to the air hostess and the TAAG flight left Luanda 45 minutes late. TAAG should pull up their socks if they want to become part of global economy in the airline business. Their business class service at the airport is poor to say the least and onboard service even worse. Their cabin staff need a course in manners and professionalism and quality control on the aircraft needs to be addressed. Passengers pay extra for business class service but plastic eating utensils and poor quality food and service hardly justifies that.","","","","","1.0","","","","","","","","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","C Niemann","","2008-03-19","Initially the flight was supposed to leave at 12h00 midday. On our arrival at the airport we were told that the flight would leave at 22h00 that evening and check in start at 17h00. Long story short we only left the following morning at 05h20. The business class lounge had no more drinks at 20h00 not even a glass of water. No apologies offered. The food was terrible and the service unfriendly bordering on rude. Inflight entertainment non-existing! Our connecting flights all missed no accommodation offered. A trip from Luanda to Goiania that should have taken me 12 hours took 28 hours of travelling. The return trip was scheduled to Leave Luanda on Tuesday 11 March at 18h00. I left the interior very early on Tuesday morning (04h00) arriving at Rio airport at midday ready to check in. I was informed at 14h00 that the flight was cancelled and that I should return the next morning at 05h00 to be on the stand-by list! No accomodation offered. I booked into a hotel at my own costs and returned the next morning at 05h00. Finally got on the plane by 10h00 and the flight took off at 10h30. Inflight entertainment was a movie with sub-titles in English but no microphones offered. The food was absolutely horrible. Needless to say there are no other airlines flying this route and beggars cant be choosy!","","","","","1.0","","","","","","","","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","R Mackay","","2007-08-22","I used to fly TAAG back and forth to Paris. What a shambles - delays were the norm with no explanation from anyone. A delay at Luanda airport we could handle (just) as long as the bar was kept open but when they shut the bar at 10 with no warning that was it! As for the flights meals on the plane were practically thrown at the passengers and I can honestly say that the staff were often quite rude and in no way helpful to anyone. Why they were there I can only guess and I think it may have something to do with the drinks trolley. The planes until very recently were more suited to sitting in a museum. Thankfully our company have now refused to allow us to fly with this mickey- mouse airline and given the choice I would never fly with them again.","","","","","1.0","","","","","","","","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","F Dominguez","","2007-08-01","Lisboa-Luanda Luanda-Rio de Janeiro. First leg of the trip on Boeing 777. Very nice confortable seats. PTV's with AVOD ok. Food normal. The breakfast was tiny. Second leg of the trip on Boeing 747 Mixed. Seats more confortable than the 777 but the inflight entertainment was disappointing.","","","","","3.0","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Seguin","Canada","2014-01-29","We had the misfortune of choosing Sunwing for our trip to Santa Maria on January 7th. There were many delays. Some partially due to bad weather others due to mechanical difficulties. We were delayed a total of 25 hrs. The only compensation was a $5 voucher. All the rest of our expenses were totally out of pocket. We spent at least $40 for food and beverages while waiting. Staff was impossible to find and when they were available they were rude at best. We also chose the elite plus package they offered what a money grab that is. Nothing special at all. Would I use Sunwing Airlines again? Without question not. Pay the extra with another airline it will be well worth it.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Padgett","Canada","2014-01-28","Our flight going to Montego Bay Jamaica was delayed 24 hours before our flight was to leave. Our flight was to leave Saturday January 18th at 10.20am. By looking at YYZ flight delays it just stated delayed. Meaning you had to show up because passengers did not now for how long the delay would be. Upon arrival we found out that the flight was delayed until 5.30pm. There was not one person on site who could represent Sunwing. After a small crowd of us had gathered a representative did show up. We stood for over a half hour waiting on some type of decision. Some passengers were offered meal vouchers some a day pass to the Sheraton some limo rides to and from home others were offered nothing. We waited at the airport all day and then decided to go check to see if there were any new changes with the plane around 3.30 pm. There were none so we did our pre-boarding so that we could get our boarding passes. At about 4.00pm we went to check our luggage only to learn that the flight was once again delayed until 6.30 pm. More meal vouchers and wait time. By the time we got to the gate and waited to board it was 7.00pm. As we were boarding each passenger was handed a voucher for $75.00 for future travel. We did eventually arrive at 11.55pm in Montego Bay and arrived at our hotel room at 1.45am. Will never recommend or use again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G King","Canada","2014-01-28","We traveled from Edmonton to Cancun January 15th-25th. Flight to Cancun was on time in fact arrived 45 mins early. Flight home was delayed 2 hours then ended up being 4 hours late. We paid and booked for Elite plus which gave us extra leg room and extra weight for luggage and thought we could also go to the VIP lounge. VIP lounge was not included for $80. Extra leg room was nice but the seat was so uncomfortable our seats did not recline. The food they served was the same as on the way there. Pizza which was barely warm or a smoked meat sandwich and a piece of marble cake. All in all we heard many complaints about Sunwing doubt very much we will use Sunwing again.","","","Economy","","5.0","1.0","1.0","1.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Denaro","United States","2015-03-20","Flew Boston-Rome 2/27 and return on 3/14. First time on Swiss. Business class was wonderful. Food and service was excellent. Flight attendants were wonderful and very efficient. Coming home to Boston there was an endless supply of food drinks snacks and even bowls of fresh fruit. First time with Swiss and thought they were great.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Simon","Austria","2015-03-17","AMS-ZRH-GRU on Jan 3 AMS-ZRH on an Airbus 320 ZRH-GRU on an Airbus 340-300 both legs in Business Class AMS-ZRH was on time FA's were friendly and attentive a simple continental breakfast was served nothing special but fine for the short hop. As with most flights in Europe seats were economy seats with the middle seat left unsold LX uses the Recaro slim seats which are rather uncomfortable but again ok for this short flight and leg room was ok. ZRH-GRU (day flight) was on-time and an excellent experience on all levels modern and clean plane (as one comes to expect from LX) with a 1-2-1/2-2-1 configuration with lie flat seats. IFE was AVOD movie selection was fine but has room for improvement. FA's were brilliant professional attentive actually charming and regularly present in the cabin with drinks sandwiches snacks ice-cream etc. Meals served were tasty and with a Swiss touch. Lunch was Salmon Tarter (and two other choices) and Swiss Sturgeon (or Beef Tenderloin or Swiss Style Chicken Breast or Vegetable Curry). The second meal was a less interesting choice of Penne or Ceasars's Salad. It always nice to be served some local tastes and not just generic airline food. Wines served were also nice including some Swiss choices. LX uses the shared Servisair lounge in AMS which although comfortable offers just an OK drinks selection and a neglectable food selection. Due to the short connection time in ZRH we did not use lounge in ZRH. Transferring in ZRH is fast and easy. Border Control was friendly and with no waiting time also no additional transfer security control for passengers arriving from other Schengen countries a breeze. Terminals are roomy and well designed. Probably one of the very best airports in Europe for a transfer connection. Excellent long-haul product by LX and clearly recommended. LX is truly the gem of the Lufthansa Group of airlines (LH 4U OS SN and LX).","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","Karl Pfeffer","","2007-07-14","Boeing 777 configuration was 3-4-3 in economy class. The flight was almost completely full in Economy class not sure about Business or First class. Seat was comfortable legroom was okay and had a foot rest and a normal size PTV. Oddly enough the jack for the head set was straight in front instead of in the armrest. They had big pillows and blanket at every seat. I was seated towards the back in row 32; last row was 38 on TAAG’s 777. The seat also had the “winged” headrest to make for easier sleeping. Candy (honey) was given out - a nice gesture. Fairly soon after take off dinner was served. During dinner the crew came around again with a second round of drinks including wine. The crew in general was a bit reserved but friendly. There was the new mood lighting but only in F and C class. I tried their inflight entertainment system which is AVOD and it was okay. Water was offered once during the flight by the flight attendants. Breakfast was served about 1.5 hours before arrival and was very small; smallest I have ever seen but very good. To sum it up TAAG was a very pleasant surprise having heard of horror stories and also since they don’t have a functioning website. TAAG was just as modern comfortable as European carriers and it was a great experience.","","","","","","","","","","","","","0"
"taag-angola-airlines","/airline-reviews/taag-angola-airlines","TAAG Angola Airlines customer review","J Kinge","","2006-11-04","TAAG Angola Airlines are a complete shambles. Our flight out to Luanda from Windhoek was delayed 18hrs. We are currently (2 November 2006) still waiting for our return flight after our flight was today cancelled for the third successive day. The worst part is that they tell you the flight will leave early and then end up stringing you along all day at the airport before you finally find out there is no plane. I have now wasted 3 days at the airport. No one seems to have a clue what is going on there is no information provided on delays or reasons and it has proved impossible to identify a ´responsible´person. I could go on an on about the problems we have experienced. Avoid using them at all costs!","","","","","","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Lewis","Canada","2014-01-28","Constantly delayed no explanations and horrible service. Will never fly with this company again. Was to leave at 8.45 am on January 17 2014. System was down stood in line for an hour and a half finally boarded two hours late. When we arrived in Regina they had booked the people in seats that were already taken. On the day we were to leave January 24 2014 we went to check out and our plane was delayed 4.5 hours with no explanation. They ran out of sandwiches by the time they got to us they gave us this horrible pizza that was hard as a rock and stuck to the bottom of the cardboard. When we arrived back in Regina we finally landed at 12.00 am and sat on the tarmac for an hour and a half. We finally arrived back in Saskatoon at 2.30 am.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Malcolm","Canada","2014-01-28","Went to Cancun with Sunwing January 2014. When we got to the YEG airport I have never seen a longer queue to check in. Took almost an hour to check in which is the longest it's ever taken me. I have flown many times with other airlines and never has it taken that long. Once we got to the desk the lady working was not very helpful and was rude not a good start to our vacation. Wouldn't let us have a carry on because it was too big. Same carry on we use with other airlines and it's never been a problem. The service on the plane was good and they give you a glass of champagne once you take off which I thought was nice. The food was good as well. On the way back our plane had to stop for gas so that delayed things by an hour and a half which no one was impressed by delays are understandable when flying however. I hope they come up with a faster system if I choose to fly Sunwing again.","","","Economy","","7.0","1.0","2.0","5.0","3.0","","","3.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Max Johnson","Canada","2014-02-18","Fortaleza - Praia / February 12 2015. The flight was operated in a reasonable B757 by no means new but not as rickety as I had been led to believe. The seating was all-economy and the leather seats fine but slippery! Seat pitch was OK and I am a tall chap - certainly an inch or more greater than its competitors. The flight departed 30 minutes late at 0200 and due to the hour I declined the meal offered which looked bland but edible. We arrived in Praia on schedule and my bags did the same connecting to Sal and Mindelo without delay. All in all a reasonable experience.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ozsezen Ender","Turkey","2015-03-09","I flew ZRH-MIA on a 330-300. Seating in first class is 1-2-1 which is a great configuration. The seats are great and very stylish with light wood panelling. Boarding was on time with priority lane. The crew was extremely nice and welcoming. Also very professional. Drinks and food are ok but not up to standard when compared to other European carriers first class. In my experience Lufthansa and Air France serve much better food in their first class. Full flat seats are very comfortable and feels like a real bed with a nice duvet and real size pillow. Amenity kits are the same since at least 5 years with La Prairie products. Large screens are great for watching movies. Entertainment system is good also. Light snack served before landing to Miami. All in all it was a very nice flight. Too bad the food is not as good as it should be. Otherwise in my opinion they would be the best airline in Europe for first class because the flight attendants are very good.","","","First Class","","10.0","5.0","5.0","3.0","4.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Michel Jeff","Switzerland","2015-03-04","Almost full flights GVA-LCY-GVA but service with a smile from the cabin crew professional announcements and on- time departures and arrivals. Ticked every box and what European flights should be like - no fuss just standard drinks snacks and (of course) the chocolate along with comfortable seats and a feeling that they do appreciate your custom. Good prices too with their Economy Light fare from GVA!","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Holowaty","Canada","2014-01-28","Our trip from Toronto to Veradero Cuba 16-23 Jan 2014. We checked to see if our flight for 3.30pm was on time and it was we left Cambridge got to the park and fly and lined up to check our baggage by 1pm the attendant told us that our flight was delayed 6 hrs. There were no Sunwing reps to tell anyone the reasons why so we walked around the airport for 7hrs. We decided at 8 pm to go through customs got to the Sunwing boarding area and were told by others there that it will be another 1.5 hrs before we board. When we were to come back to Canada the flight was delayed 2 hrs nothing from Sunwing to apologize. I will from now on spend a little more money and get better service with another airline.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Brockmeyer Bob","Canada","2014-01-24","Flew from Regina to Puerto Vallarta on Sunwing. Supposed to leave at 10.20 am Sunday January 12th actually left 1.30 am Monday January 13th 15 hours late. No explanation given but we now know that our plane was given to the Veradero group which had been already delayed 15 hours for reasons unknown. Something to do with freezing rain which didn't affect any other airlines only Sunwing. So our vacation was messed up because of problems with another plane and we lost over half a day. We were each given a $150 voucher to be used on a future Sunwing excursion but there are conditions on it that make it worthless. If you have the chance to fly Sunwing don't do it.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Masella Nadia","Canada","2014-01-23","Flew to Punta Cana from Montreal on January 10th. Flight was delayed approximately 9 hours. We were on the runway reading to take off plane takes off when there was a problem with the engine. We had to wait for another Sunwing plane to come in. Got to the hotel at 3am and missed out on our first evening. The return flight to Montreal on January 17th was also delayed approximately 9 hours. Thankfully we found out while we were still at the hotel so we were able to enjoy our day in the sun and enjoy a last dinner. Nevertheless we were told that the delay was caused due to engine problems again! Never again Sunwing!","","","Economy","","1.0","1.0","3.0","2.0","3.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Rene Ebbesen","Denmark","2014-01-08","I arrived early for check-in at GIG. Staff arrived just under 3 hours before departure but then spent the better part of half an hour getting ready. Once opened check-in was a breeze. No line at security or immigration as this is the first international flight departing Rio. Priority check-in for business class so I boarded as one of the first people. Clean cabin but recliner seats with rather limited recline. The really bad part was that the neck rest was at shoulder height so the seat was rather uncomfortable. The flight attendant spoke Spanish and offered a drink. Later breakfast was served omelette and croissant. Omelette was good and included half a slice of ham. Croissant had no resemblance to any croissant I have had before. Portions generally too small. Arrival in Peru without any waiting time at Immigration or Customs. Bags were amongst the first to hit the carrousel. Check-in was easy as I had to go to a special line to pay the change fee. No queue at neither immigration or security. Access to Sumaq lounge which is so so. Once again priority boarding and a clean plane. The seats were older in this aircraft and very hard old school recliner seats. Much better male attendant who spoke excellent English. Drinks just after boarding and dinner. Choices were fish or lasagne. I opted for the fish which was a nice tilapia with rice. Again very small portion. Despite a 10pm departure time I got little sleep due to the poor seat. Reached Rio on time and no lines anywhere as this is the first international flight to land in Rio. Bags were among the last to hit to carrousel which once again shows that regardless of airline the priority tags are largely decorative. Overall an ok experience. To be honest I would probably not book TACA if alternatives were available.","","","Business Class","","5.0","1.0","3.0","3.0","2.0","","","2.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Kanarkiewicz Robert","United States","2014-01-06","We flew TACA for Panama City Panama to Newark via San Salvador on 1/3/14. TACA recommended getting to the airport 3 hours ahead of time which we did and found that left us with a lot of waiting time. San Salvador airport is not too modern and needs some capital improvements. The first leg was on time and the second late was delayed over two hours but we arrive only 30 minutes late to Newark which was great given the bad weather the day before at Newark. The breakfast food on the first leg was actually better than the lunch on the second longer leg of the flight.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Devottam Sengupta","India","2015-03-04","Flew business class on LX from Delhi to Barcelona via Zurich. The flight from Delhi to Zurich was on an A330 in seat 4A. Since its a late night flight the crew doesn't offer dinner unless you ask for it which could be an irritant for some. The breakfast (ordered in advance) was good but nothing special. The wines and chocolates served were top notch. The amenity kit was functional with what low budget items. The single seat is extremely private and very spacious though was a little too hard to sleep comfortably on. The crew is extremely polite and efficient though so no complaints there. The ZRH-BCN flight was an A320 with standard economy seating with the middle seat taken out. Breakfast served on the flight was significantly better than the offering on the much longer DEL-ZRH flight with the bircher muesli in particular standing out.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Martin Ambrosch","Austria","2015-02-18","On a business class flight (paid for it with miles) from Zurich to LAX my wife and I were upgraded to First. Lovely experience. Great food fantastic wines the FAs took perfect care of us. The seat itself may be old but the service makes the difference.","","","First Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Goldie","Canada","2014-01-23","One of the worst travel experiences we have ever had. We flew from Vancouver to Santa Clara January 7-21. Delays rude staff no reps to help. Seriously pay the extra money and fly with a reliable airline who actually cares about customers.","","","Premium Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Shawn Maskwa","Canada","2014-01-22","15 hour delay in Regina Airport. Flight was supposed to leave at 7.45pm delayed to 9pm then 11pm then 2 am then at 2.30 am they announce that it would be delayed until 10 am but to be at the airport at 7 am. They stated they would pay for hotel rooms and taxi. Another hour wasted waiting in line to be told what hotel and waiting for taxi service. At the hotel the manager tells the crowd that Sunwing has no account with the hotel so we waited for taxi to go back to airport it was now 4.30 in the morning so we slept in the airport. 10 am rolls along and we are told our flight is leaving on time but will have to go to Toronto instead of a direct flight to Varadero. I understand delays and weather conditions but this was over the top. Spend the extra and fly with a more reputable company.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Janet Stephenson","Canada","2014-01-21","We had a 16 hour delay! We were supposed to leave Regina at 7pm on January 11th. We were delayed again and again claimed the runway was too icy but all other planes were coming and going. They finally sent us home at 3 am. We were to return on January 12 at 8 am and we left at 11 am for Toronto if you can believe it. They claimed they needed to refuel. Finally made it to Varadero Cuba on Sunday night at 8 pm we had lost one full day and night and received nothing for it. Our resort was very nice the people were wonderful and I would go there again just not through Sunwing.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Vinicius Monteiro Lhamas","Brazil","2013-12-05","My route with TACA/Avianca was GRU-LIM-CUZ-LIM-GRU. When returning from Cusco to Lima we waited 2 hours for a plane that wasn't even there until they cancelled the flight supposedly due to weather conditions. The fact was that Jorge Chavez's site showed that the flight never left Lima. The company rescheduled me for another flight early in the morning the next day and since I lost the flight from Lima to Sao Paulo flying TACA to Lima and then LAN to Brazil. TACA refused to pay hotel food or transfer for passengers and the attendants were very rude not answering questions and paying no attention to our complaints. The next morning my flight was cancelled again and they transferred me to a LAN flight ensuring I could catch LAN's flight to Brazil which didn't occur so I had to reschedule for TACA's night flight waiting more than 10 hours in Lima. This time they paid accommodation and food. Two flights cancelled rescheduling for incompatible schedules not giving shelter for passengers not explaining the real problems of what happened the unwillingness of employees and terrible contacts via website or e-mail trying to show them my point of view I wouldn't recommend TACA at all!","","","Economy","","","3.0","1.0","3.0","2.0","","","3.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","M Valenzuela","Honduras","2013-11-07","Simply terrible. I was flying from San Jose CR to San Pedro Sula HN. Midway through the flight the stewardess announces that due to the fact that there are more passengers wanting to go to Tegucigalpa HN we will now land in Tegucigalpa. I didn't even know it was possible to change flight plans like that!","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","M Mendez","Guatemala","2013-10-10","My route was GUA-SAL-LAX and I like the attention and polite service of the flight attendants. During the flight GUA-SAL operated by E190 we had candies and the departure and arrival to SAL was on time. The service from SAL- LAX operated by A320 and we departed on time. The crew were very nice. We got our dinner and a movie before the purser shut off the lights to let us sleep and they offered blankets. For passengers that didn't sleep the crew offered beverages.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Emiliano","Italy","2015-02-12","MXP-ZRH-DXB on Economy class. First flight with Avro RJ100: I don't like this aircraft but for a 35-minutes flight I can stand. Standard service for a European flight departure and arrival on time. Transit in ZRH quite fast without additional security controls. Departure from terminal E connected by shuttle train to the main building. In 20 mins I was from my aircraft to the departure gate. Visit to Panorama Lounge: poor food selection but good Wi-fi. We flew to DXB on a A330: comfortable seats polite and professional service. The food was serve after 1h30 min and I think that was very good. The IFE has an interesting content but the quality of the screen could be improved. I personally don't like to use the remote control but it was easy. Right before landing we've been served a delicious ice-cream. Overall I've been satisfied.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Dawson","United Kingdom","2015-02-12","London-Zurich-Singapore-Zurich-London (Business Class). All flights on time. Cabin crew lovely. Seating very comfortable lie flat beds good if a little narrow. Wines no more than OK. Food poor. Business class lounges in Zurich nothing short of shameful.","","","Business Class","","8.0","4.0","4.0","2.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Sharma","Canada","2014-01-21","We travelled to Cuba from January 2-11 2014 on Sunwing. We have travelled before with Air Canada Vacations WestJet without any issues so were expecting similar service not so - the flights with Sunwing were a nightmare! On our way back home we were told while waiting in line to check-in that the flight was delayed by 3 hours because ""of bad weather in Canada so it's not our fault"". Turns out it was 2 degrees in Toronto with no snow or winter weather warnings. The issue as it turned out was a check-in system failure. They did not offer any apologies refreshments or even worse any explanation. Every person we spoke to at the resort kept telling us their flights were delayed and some people were told after they had checked out of their rooms. Then when we returned to Toronto I saw on the news that passengers had to wait 20 hours at the Varadero airport. Seriously Sunwing if one flight is delayed we may understand but when almost all your flights have problems - then the issue is most definitely you.","","","Economy","","1.0","4.0","3.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Collins Erin","Canada","2014-01-21","We went to Jamaica from Jan 2 to Jan 9th our flight down was supposed to be a champagne flight. It was not for a 6.5 hour flight our hot meal was a turkey and egg sandwich. Our flight back was delayed 12 hours so we waited at the resort for 12 hours from our check out time until they finally gave us another room so we could sleep for 5 hours before catching our flight home. It was common knowledge that the airport would be closed from midnight to 6 am. Our trip back we were served marble cake and a bag of chips with a voucher for 150$ off our next trip with Sunwing. We will not book another trip through Sunwing again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","B Bianca","Australia","2013-09-29","LAX to San Salvador to Lima Peru Flights Taca 529 and Taca 417 21st Sept 2013. We have travelled around the world with different airlines many of them budget airlines such as TACA. We have never experienced such unfriendly unhelpful check-in service as we did at Taca Avianca at LAX airport which resulted in us missing our flight having to cancel our holiday plans and rebooking our flights with another airline (Copa). The staff at COPA airlines were extremely helpful and polite. Will never attempt to fly with Taca again.","","","Business Class","","","0.0","1.0","0.0","0.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","U Bode","Colombia","2013-09-17","Bogota-San-Salvador-Guatemala-San-Salvador-Bogota in Business. Outbound BOG-SAL in A320 no personal TV like in the AV A320 but comfortable leather seats. F&B selection ok for a 2.5h flight but nothing too special either FAs nice. Short layover in SAL before traveling on to GUA in E190 sitting in first row provides nice legroom but in general this plane is pretty small low ceilings etc. as it was a 30 minutes hop it was ok. GUA-SAL a couple of days later the same even in Business just a drinks service they could at least offer a sandwich as the Lounge in SAL has acceptable beverage choice but no food just some nuts with the drinks. Having stayed in San Salvador a couple of days we went back to BOG in an E190 again as it was Business space was ok especially legroom and therefore the space offered not felt too limited. The horrible part of this journey was the experience with the ground staff after my wife made a joke to one of them they refused to take us on the flight forcing us to take another flight one day later which we refused to accept. Finally they let us travel the same night and we had to spend 4 more hours on this airport. Score 4 in total because of 8 for the crew and the hard product 4 for the ground staff in BOG and GUA but less than 0 for the ground staff in SAL.","","","Business Class","","4.0","3.0","1.0","3.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Leger","Switzerland","2015-01-28","LX348 GVA to LHR January 21st 2015 Airbus A321 seat 26A. Mid-afternoon flight nearly full. The middle seat was empty which made the flight more comfortable. A soft pretzel sandwich beverages and chocolates were served. Visited the SWISS Senator Lounge before departure. Arrived in London almost on time. I walked a great distance through LHR Terminal 2 to the gate of my next flight.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","W O'Brien","Australia","2015-01-14","Flew November 2014 from Singapore to Zurich economy and from Zurich to Hong Kong business class on the return. All I can say is thankfully this airline does not fly to Australia as if they did I probably would never fly again. Compared to Singapore and Cathay Pacific which I flew with as well on this trip there is no comparison. The staff on Swiss Air were extremely rude. I was informed that I was a vegetarian and I had ordered a special meal. When I said I hadn't they said there might not be a spare meal for me. This is in business class. On the plus side the seat was good. Entertainment not as good as other airlines. Drinks were served very sparingly. Would not recommend this airline.","","","Business Class","","2.0","4.0","1.0","3.0","3.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Y Kuroiwa","Japan","2015-01-14","Flew NRT-ZRH-NRT round trip for pleasure trip. Good and efficient check-in at both Narita and Zurich exceptional cleaness of cabin good amount of volume and quality of meal but entertainment display is old and small. Choice of movie and music was just okay.","","","Business Class","","8.0","4.0","4.0","3.0","2.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","W Young","Canada","2014-01-21","7 of us flew Toronto to Dominican Republic Jan 12 2014. Great trip except for getting there and getting home. Delayed 3 times on a Sunday departure supposed to depart at 4.40 finally left at 10.30 pm. Finally got to the DR at 3.30 am. On the return Sunday departure delayed 3 times supposed to leave at 10pm and finally flew out at 2am. Finally arrived in Toronto at 5.30 am then a baggage delay of almost an hour finally got home at 7.15 am!","","","Economy","","3.0","1.0","4.0","3.0","3.0","","","4.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Kataoka","Canada","2014-01-20","My wife and I travelled to Varadero Cuba from Jan 9th to the 16th 2014. Thursday January 9th was the tail end of the big ice freeze in Ontario so we anticipated a delayed flight to Varadero but not one as long as 5 hours. We never did find out the reason for the delay but Sunwing seems to use the excuse of 'mechanical difficulties' as their default. Had a great time in Cuba but were confronted by another delay on our return home. Once again that blasted excuse of 'mechanical difficulties' was used to try to placate the passengers and once again the delay was approximately 5.5 hours. I'm beginning to think that Sunwing overbooks passengers then delays flights to accommodate those passengers. Sunwing will not take our money for another vacation. We will use another airline from this day forward.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Bea Zablah","El Salvador","2013-08-02","SAL-LIM-SCL 30 August 2013. What a shame! Ever since Avianca bought this airline service has gone downhill! Business class was no better than going to Europe in coach on other airlines. Service was poor and the food was terrible. This airline thinks it can survive due to the monopoly they have.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","James Kielkopf","United States","2013-08-01","While the TACA in-flight experience is very good it is all for naught due to the horrible robotic ground staff in charge of checking in passengers at the Guayaquil airport. They failed to keep the entry to the TACA check-in unblocked resulting in waiting for an hour in a line that was really to a different airline. Then upon correcting the mistake TACA staff closed check-in for the flight one hour before departure instead of the more traditional 45 minutes or half hour and refused to allow us to check in even just one minute after closing the check-in for the flight without looking for passengers still in line. The woman refused to call her supervisor to ask to allow us to check-in and the supervisor later denied we were even there or that the access to the check-in had been blocked. Worst airport experience ever.","","","Economy","","","4.0","1.0","4.0","3.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Roger Stone","Australia","2013-07-21","Bogota-San Jose-Bogota. Flights precisely on-time good service chaotic boarding at Bogota with changes of gates and announcements only made in rushed Spanish. I just followed the crowd when I realised something was going on. However the TV screened departure information was again incorrect down at the new gate area although somehow I found myself on the correct bus to the aircraft. Nevertheless the flights themselves were fine with a full dinner on a 2 hour flight. TACA have quite a good lounge at San Jose and if flying business wine is offered for free in the lounge.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Suman Ray","Switzerland","2015-01-11","We travelled with my two infants from Zurich to Delhi. I couldn't select my seat while doing web check-in as this is not allowed if you are traveling with infants. So I requested a bassinet seat to the ground staff while doing baggage drop. He said all those seats had already been purchased. Next hassle while boarding. Swiss doesn't do priority boarding for passengers traveling with babies. The flight crew were very nice and helped to swap my wife's seat with a bassinet seat. I requested the Swiss customer service book a bassinet seat for myself as well however they could only do so for my wife I was told to to contact customer care in Switzerland where I could book a seat next to her at an additional 10% fare. I'll try to avoid Swiss in the future.","","","Economy","","6.0","2.0","3.0","4.0","3.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ron Kuhlmann","United States","2015-01-05","LAX-ZRH. Fine service good food and an excellent Malbec made for a wonderful trip. We were a bit delayed as some passengers were being off-loaded. The seat was more comfortable than I remembered - not as hard and the crew was as usual exceptional.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Arutha Edwards","South Africa","2015-01-05","LX289 23 December. Very good flight. Excellent chicken meal with salad and veggies plus complementary drinks. Entertainment was more than satisfactory. Only negative was sitting right before the bathrooms so when the guy in front of me reclined there was very little to do.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Dick","Canada","2014-01-20","3.5 hrs late leaving. No paperwork no ground crew no water lots of excuses. Finally ready to go and we see the captain loading our luggage. The bridge was stuck to the plane - it only took 3 crews and another 1/2 hr to figure that one out we were 2nd class citizens on a 3rd class airline. Inflight ""entertainment"" was had poor sound and lousy picture. They also never cleaned the plane properly - the little former ashtrays in the seat armrests were full of garbage dirty kleenexes etc. Never again.","","","Economy","","8.0","1.0","2.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Hik","Canada","2014-01-20","Paid for elite plus seats on direct return flights from Vancouver to Huatulco Mexico (Jan 7-14 2014). Eight days before departure we are moved to non-direct flights in economy seats. Lost countless holiday hours. Plane was dirty some seats double-booked. Service onboard was mediocre but nothing compared to the horror show on the way home. Elite Plus check-in had no attendant. When one finally arrived service was pitiful. Made it to front of line only to overhear my seats were double-booked. 5 hours into flight still no beverage service (ie nothing). Extremely unprofessional flight crew. Landed in Calgary two hours late to drop off passengers. New flight crew boards. Surely service would be better on this last leg of the trip. No! Rude flight attendants hid behind curtain drinking pop and eating their own dinner. Our seats were in first row so we heard and saw everything. Travellers beware and heed the reviews of past Sunwing passengers the similarities in experiences are staggering.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Sandra Harkness","Canada","2014-01-20","Flight 683 from Varadero to Toronto. Arrived at airport January 13 at 1730 for flight that was to leave at 2100 only to see our flight had been delayed. We were still sitting in the airport at 2400 with no Sunwing rep or any explanation as to what was happening. At 0200 our group had no water food washrooms and air conditioning had been turned off. Once a Sunwing rep arrived he tried to tell us that the Canadian end did not let them know in Cuba what was happening. He was trying to get buses organized to take us back to a hotel. At 0630 we boarded buses to go back to a hotel to freshen up and have breakfast. When we arrived they herded us into a large room and one person sat in the hotel passing us our room keys. At 0830 we finally were in our rooms. At 1200 we were bussed back to the airport for a flight at 1600. This flight was also late in taking off. Flight crew were rude. No Sunwing rep there to greet us upon return or offer us any compensation. Connections were missed.","","","Economy","","2.0","3.0","1.0","1.0","2.0","","","3.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Fredy Peccerelli","United States","2013-07-17","Flight from Miami to Guatemala (343) on July 9 was delayed then cancelled due to mechanical problems. TACA/Avianca miss informed us until we eventually left 30 hours after the initial flight was scheduled. They initially offered a plane ticket to all the passengers but finally only gave $200 coupons. I'm a Gold member with United but I will not accept to fly with this airline any more. They did not want to recognize my baggage allowance because of my Gold status although they are a Star Alliance Member.","","","Economy","","","3.0","3.0","2.0","4.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Bacallado","Spain","2013-05-28","GUA-SAL. A short 35 min flight at 7am. Check in long line took 25min. Boarding by rows. Delayed 1 hour. Nice new A320 comfortable seating nice FA. On arrival at Salvador bags fast on belt. Good product except for the delay no explanation given.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Gubser","Switzerland","2015-01-05","Flight LX 288 / 289 ZRH-JNB / JNB-ZRH in December 2014. Very bad reservation and check in service very unfriendly staff. I had a medical problem and needed assistance. In Zurich I called them in advanced and they told me it is no problem but once at the airport they did not care and ignored my assistance request completely and in addition they were very unfriendly. Same happened in JNB once again no support in case you need assistance. The flight crew were OK and the food also. But overall definitely far from a good experience.","","","Business Class","","2.0","3.0","1.0","3.0","3.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Soliman Sam","United Kingdom","2014-12-01","Zurich to Cairo return in Economy Class. SWISS recently downgraded the route from A340 widebody to A320 narrowbody. The outcome is very low-cost like. Seats are incredibly cramped and uncomfortable the hot meal has been sacrificed for a ""new concept"" cold snack offered in a box and there is no entertainment except from the overhead screens (that's Tom & Jerry for you a few advertisements and the moving map). Staff have now become indifferent and the aisle has also become congested with passengers waiting to use the few toilets on board (including the only Business Class toilet). Forget paying for Business Class if you're flying this route on this aircraft: passengers are treated to the exact same seats as the ones in Economy Class (with the same pitch but the middle seat left empty) unless you can justify paying more than three times the amount for a hot meal and lounge access. SWISS is also charging Economy passengers a lot for booking seats in advance. There are better op tions to Cairo: BA Air France KLM and even (some) EgyptAir flights continue to operate widebodies from Europe and offer decent levels of comfort. SWISS has completely lost the plot and are now offering a standard Euro product for a 4 hour intercontinental flight.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","I Thernot","Germany","2014-11-20","ZRH-HAM. Friendly and accommodating crew with good drinks selection and a snack. Overall the Lufthansa Group's ground-crew policy of outsourcing check-in services to the cheapest provider counteracts the excellent on-board service: In my row in economy we were 3 Star-Gold customers (visible on our boarding passes) sandwiched next to each other. One look to the rear of the plane revealed that nearly all middle seats on the plane were empty. This seating practice leaves the impression that status-customers are being punished for their loyalty.","","","Economy","","4.0","4.0","3.0","5.0","0.0","","","4.0","1"
"taca-regional","/airline-reviews/taca-regional","TACA Regional customer review","Miguel Ruiz","Guatemala","2013-06-26","Round trip from Guatemala to Roatan via San Pedro Sula and Tegucigalpa respectively. June 17-20. For all 1 hour flying segments service was exemplary lunch box on every flight with delicious sandwiches. On the way back departing Roatan plane was intensively checked for an oil leakage threatening our connection at Tegucigalpa with passengers getting nervous about the situation but TACA agent in the waiting room was reassuring! Even offered a free phone call to Guatemala. The plane got fix and we landed just in time in Tegucigalpa with TACA personnel waiting for us at the door of the plane with umbrellas over the tarmac to get to the other plane. When we landed in Guatemala all luggage arrived too! Great service from all the involved staff at all the airports and flights.","","","Economy","","10.0","","","","","","","4.0","1"
"taca-regional","/airline-reviews/taca-regional","TACA Regional customer review","Andre Franca","Brazil","2012-03-01","BDT to PAC. Flights leave late both on outbound and inbound! The ATR plane was new and well kept the crew were not well dressed. Onboard service basic for 1 hours flight! Would fly them again if Air Panama or Copa are not available.","","","Economy","","7.0","","","","","","","1.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Klaus Larsen","Canada","2014-01-17","This is the worst vacation travel we have ever experienced. We paid extra for pre boarding and seat choice flying from Thunder Bay to Varadero. The departure was OK. The return flight was not. There were no Sunwing representatives at the airport. The flight was delayed several hours. No one to tell us what was going on. When representatives finally showed up they directed passengers to the wrong gate. It was a stampede to the gate area no regard for the pre-boarding we had paid for. Flight attendants were rude. We will never take a Sunwing vacation again no matter how low the price.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Benard Danielle","Canada","2014-01-17","Flew Sunwing flight 363 from Cayo Santa Maria to Ottawa. We were left stranded in the Hotel Lobby on our departure day January 6th up until 11pm. They then put us up for the night. Checked out the next day only to be left there again until 10pm where they decided to ship us off to the airport with no scheduled flight just to get rid of us at the hotel. They kept us waiting at the counters for 2 hours before they opened for Ottawa. I had paid for Elite plus with pre selected seats and had to wait another hour in line and fight to get my seats. Once across they told us to line up at the gate only to be told by the pilot that we was over his flight time therefore would be back in 12 hours. We remained trapped in the Cuban airport with no food! They finally served us a disgusting sandwich which we had to line up for after they served the Toronto people who had just arrived to the airport! We had been waiting there since the night before! They served the same thing on the flight back. It was supposed to be a champagne flight! We got the same sandwich a glass of water and a cuban juice box. The pilot's first words on the plane were: Anyone that causes problems during this flight will be dropped off at the next airport!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Edward Ringle","United States","2013-04-04","I asked for a Baileys before takeoff and was told that due to their new policy I would be served after the plane was airborne. I waited 40 minutes after takeoff and was ignored. Only after normal beverage service was I given my drink. I have been a TACA Diamond member for several years why? I recently bought promo- tickets on TACA and though I travel over 14 flights to Central America from the US yearly I will proudly lose my Diamond status this year but save over $3000 that I would have normally spend to maintain my Diamond status. I look forward to using Delta Airlines new direct service between LA and Costa Rica.","","","Business Class","","2.0","4.0","1.0","0.0","0.0","","","2.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Marcos Parada","United States","2013-04-02","I flew Los Angeles-El Salvador. Though it was June and pretty busy because of travelers going out for summer vacation the lines moved fast and efficiently. Aircraft was a clean and new Airbus A321. Cabin crew were friendly and helpful. The entertainment was also good since this was the new AVOD system instead of the traditional overhead entertainment though some planes still use this. Food was okay French toast with strawberry preserves I think. Landed 15 minutes early instead of the scheduled 7.30 am arrival time.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Peter Anthony","Canada","2014-11-20","I flew Swiss a few weeks ago from Zurich to Bucharest on a one-way flight. Having paid 825 Euros for my ticket the services offered on-board as well as Swiss' overall product were a complete letdown despite the fact that I flew Economy. The on-board service consisted of a small cheese sandwich that was disgusting as the cheese was visibly going bad however a nice selection of drinks was offered. The flight attendants were pretty nice! Flight landed in Bucharest on-time and the flight was operated by a clean A320 aircraft. Overall it was ok.","","","Economy","","5.0","4.0","4.0","2.0","4.0","","","2.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Moser Randy","Switzerland","2014-11-17","Flight LX22/23 Geneva-New York JFK (return). I was seated on the first row of economy section. Enough space to lay my legs and first to be served. The meal was correct. I've the feeling that I always eat the same on Swiss economy chicken or pasta. Swiss Taste of Switzerland should be applied in economy class too. The staff were friendly and very professional as usual. As an example I wanted to buy cigarettes at the inflight duty-free shop and the flight attendant was not sure if my brand was still available. He promised to come back later to tell me if yes or not he came back one hour later telling me that they were not available and he even checked in business and first class too so kind! The inflight Entertainment is good too a lot of choice. Unfortunately compared to the competition I think that the screens are too small with a low resolution unfortunately. Better with Lufthansa. Swiss is a very good airline I'm never disappointed. However several little things should be improved if LX wish to keep its leadership in Europe.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ekkehard Goetting","Hong Kong","2014-11-12","It was nobody's fault that take off from Pudong to Zurich was delayed due to technical problems. Waiting for 3 hours on the plane with virtually no service of drinks snacks etc. was not up to standard. Swiss' old first class seats are very dated and worn. No privacy screen very poor monitor and very limited choice of video / movie entertainment. Missed connections in Zurich were very efficiently rebooked and information was available on arrival. No invitation no information was offered to first class passengers to the first class lounge at Zurich airport. Not knowing that a first class lounge exists I just searched and only found the business / senator lounge on arrival. Totally overcrowded limited choice of food and beverage no shower facilities in my view very inappropriate for first class service. Given a choice I will definitely not choose Swiss for First until and unless there is a serious upgrade in inflight and arrival comfort.","","","First Class","","3.0","3.0","4.0","4.0","1.0","","","3.0","0"
"taca-regional","/airline-reviews/taca-regional","TACA Regional customer review","D Romanos","United States","2009-11-09","Don't fly Islena in Honduras if you can fly Sosa instead. We flew Islena from San Pedro Sula to Roatan via La Ceiba. When we arrived in La Ceiba we watched our plane being towed away and were not told anything. Our 20 minute layover exceeded 2 hours. At no time were we told anything by Islena staff. There were no staff members to help us and we were restricted to a room without food or drink. Exactly one week later we were delayed in Roatan for over 3 hours without any explanation. Occasionally an announcement was made in Spanish that said the plane was coming ""soon"". We know they were lying because the flight time from La Ceiba to Roatan is only 15 minutes. In the meantime the Sosa planes came and went.","","","Economy","","1.0","","","","","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Catherine Brunette","Canada","2014-01-17","Sunwwing Holiday of Horrors! While I waited 28 hours (Jan 7-82014) mostly at the airport in Ottawa horror stories began to be exchanged. No representation anywhere to be found no information given to any passengers for these outrageous delays and complete absence of service.","","","Economy","","1.0","2.0","2.0","2.0","3.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","H Chana","Canada","2014-01-16","The first and last time on Sunwing. I checked the flight departure time before leaving for the airport at 3.30 am. It showed that flight was on time but when I arrived at the airport the flight information screen showed that our flight was 3.5 hours delayed from 6 am to 9.30 am. We went to the check in counter and the staff had no idea that our flight was delayed. Airport staff were so unprofessional and unfriendly. The reason for the flight was that cabin crew needed more rest. At 8.30 they made another announcement to inform us that that flight was delayed again to 10.30 am but retracted the delay half an hour later and put it back to 9.30 am. Flight attendants looked very tired and were unfriendly. Our return flight was even worse. We boarded the plane on time but as soon as we reached the runway pilot announced that they had to bring the aircraft back to the terminal because there was an engine problem. They didn't let us off the plane and brought mechanics to fix the problem which took over 2 hours. Never flying Sunwing airlines again.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Cuc Dang","Canada","2014-01-16","Travelled to Riviera Nayarit from Dec 29-Jan 5. Departure flight delayed 2.5 hrs but the update online is too late was already stuck at the airport. For return flight I checked with Sunwing reps at hotel many times of the morning we suppose to leave still said on time until noon that day however when we get to airport at 1pm we learnt that flight was delayed 2.5 hrs. The airline must have know that the incoming flight was delayed at the other end. After waiting 5 hrs at the assigned gate 17 suddenly sign on the screen is gone no announcement nothing communicated until one of passenger asked the rep at the gate she learnt that the gate was changed to 14 instead of 17. Another hour passed by still no update no info and suddenly we see all the run around from the flight crew to pilot to the reps and flight is cancelled. Now we have to wait another hour to take luggage back out another 2 hrs to check in at a dirty hotel for the night. The next afternoon we had to line up to check luggage back in re-issue another boarding pass and the system doesn't know that our flight has been cancelled so none of us can get any pass another 2 hrs in line for nothing until they have to write boarding pass by hand! Beware of Sunwing!","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","E Moore","Canada","2013-02-26","Impressed with the cabin crew but not impressed with their flight operations . They need to work on their on timings - flight is late. We should have been sitting on the plane in San Salvador but the plane is late getting in from Toronto. Operations in Toronto need to be worked on. When we came down to Costa Rica we were delayed because of mechanical issues that got the flight cancelled until the next day. The next morning chaos ensued at the desk as my husband and I were put on different flights to San Jose. It did get resolved but only after some screaming and making a lot of noise about it.","","","Economy","","5.0","4.0","4.0","4.0","3.0","","","3.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","A Martinez","United States","2013-02-18","I fly with them once a month SFO-SAL and back for work reasons. The times I used to fly in coach were alright. Flight attendants are dedicated to their job but only when they serve food at the beginning and end of each flight. Sometimes throughout the flight they don't come around that much. But business is a whole different thing. They are constantly asking if you need anything bringing you food and drinks. Flights are on time always. For an airline of it's range I think it's more than excellent. Of course it can't be compared to Emirates or Virgin America.","","","Business Class","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Peters","United Kingdom","2014-11-11","Flew Heathrow - Zurich - Belgrade nice flight great staff 2 rounds of drinks London to Zurich with decent croissants served twice. Flight late leaving London late but 20 minute connection was possible. Zurich Flight also good with small sandwich and drinks with full bar. I like Swiss for what they offer and the exit row can be reserved online without extra cost. Flights all full but on time and comfortable.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ludovic Farine","Switzerland","2014-11-06","GVA-LCY and LHR-GVA in Economy late October. Both flights were on time. Crew was nice served us a sandwich (or two if you ask nicely) with a drink and then chocolate. Avro 100 outbound a little noisy and the latest A320 in the fleet (with sharklets) inbound so quite comfortable. For the price paid (140 CHF round-trip) these flights were a real bargain but quality was still present. I like flying Swiss and will definitely continue doing so in the future.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Angie Shaw","Canada","2014-01-15","Flew to Cayo Santa Marie from Sudbury for New Years Eve December 2013 via Ottawa. Return trip was an absolute nightmare. Flight 363 returning on January 6th to Sudbury was delayed 48 hours. No representation from Sunwing at resort and they completely forgot about us in Cuba. Finally when getting through security at the airport crew had to rest for an additional 12 hours. No food on board. Lack of communication was unbearable. Came back 2 days late. Will never fly Sunwing again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Tammy Stewart","Canada","2014-01-14","Flight WG514 on Jan 8 2014. Delayed 8 hours then we were stuck on the plane for 3 hours prior to take off. Airline attendants would not help anyone. They were very unprofessional. Then when we landed we were stuck on the plane for another hour. They wouldn't let anyone use the bathroom while were stuck sitting there. No one at the luggage area to tell people what was going on. Didn't give out forms in line so prolonged the line as people were standing at the desk filling out form instead of doing it ahead of time. Then our luggage didn't arrive. When we finally got a hold of someone they said we would get our luggage on Sat or Sunday but it never came.","","","Premium Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Moore","Canada","2014-01-13","Bought a vacation package with direct flights from Edmonton to Los Cabos Mexico. Flight down was fine however flight back was a nightmare. When we arrived at the airport the flight was delayed and the Premium Package we paid for was really nothing different then Economy service. They nailed us on luggage overcharge and even carryon bag with total charge of $ 280. They said it had to be paid in cash stating their debit/credit card machine was down I said I wanted to upgrade to Elite Package as I was only slightly over in the luggage weight and they said they needed 24 hour notice of the upgrade. Since I couldn't pay using a credit card and there wasn't a debit machine around they told me and my wife to give them all my available cash which was $200 and they put through our luggage. Once we boarded the plane which was late one female flight attendant was rude and unprofessional. We wanted to purchase items from the inflight duty free catalogue however they did not have the items they were advertising. The plane was dirty from the previous flight and the leather seats had old food stuck to the seats. My wife and I will never fly with Sunwing Airlines again as it was the worst flight experience for us and we travel extensively.","","","Premium Economy","","1.0","5.0","1.0","1.0","3.0","","","2.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Kevin Robertson","Canada","2013-02-14","Our experience started with a flight out of Toronto that was delayed (with little to no communication from employees as to the reason for the delay). When everyone finally boarded we sat onboard for 1.5 hrs. They then required that we all deplane for 2 hours while they investigated further. After this they finally cancelled the flight. They did put us up in a hotel overnight but our luggage was left on the plane. Told the flight would be rescheduled for 8am the next day. When we arrived at the airport at around 6am we stood in line waiting for them to reissue our boarding passes - waited for 30 mins with little to no movement in the line. We finally flew out at around 10am. We finally arrive in Costa Rica only to be one of several on the original flight whose luggage did not make it on the flight. After wasting more hours filling out forms we were told that our luggage would be delivered to us at our hotel the next day at 7am. It's 1.25pm and it still hasn't arrived.","","","Economy","","","3.0","1.0","3.0","4.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Andre Franca","Brazil","2013-01-29","SJO-PTY in business class. Returning to report on my latest flight with Taca this time less impressed with the service on one of its main hub SJO. After staff took my Brazilian passport she started to talk to me very slowly after telling her I spoke fluent Spanish she made odd comments as how she was surprised to see a Brazilian speaking other language than Portuguese. When I asked for a plastic bag to protect my bag which was no problem in San Salvador the same lady said she had run out I asked her colleague who told me she was not going to do it herself so I had to jump over the scales and put the plastic bag on my luggage myself. On board the service was once again good happy and polite staff had a chicken salad with beverages short flight though I can not blame the whole airline for one or two staff members attitude but will think twice when booking a flight in Central America.","","","Business Class","","5.0","4.0","2.0","4.0","3.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Massimiliano De Carli","Oman","2014-11-03","LX242 28/08/2014. Excellent but the leg space is a bit of an issue The service and the food are really good and the crew friendly. The food was good and warm. New aircraft and quick flight.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Bragg","United States","2014-10-31","Flew from SFO-ZRH on the Airbus 340. This was my first time on Swiss and won't be my last. I have flown in First and Business Class with most major airlines and Swiss is one of the best. We had 4 flights total with Swiss (2 longhaul and 2 intra-European) and on each flight the cabin crew were so professional friendly and smiling the whole time. The Business Class seats are very nice and contemporary. Food was in general very good and well- presented. We did have two minor quibbles. The menu that we were given said that ice cream would be provided but we never saw it. Also the IFE is clumsy and outdated. I used it for maybe an hour total and then just read and slept the rest of the time. Swiss really goes out of their way to represent Switzerland and they do a great job. Also transiting their hub at Zurich is very easy.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Baser","Switzerland","2014-10-31","I flew to Istanbul and back in mid-October. It was a short notice trip as such I had no checked luggage so I can't comment on that. My seat was 2A on both legs of the trip. The seat is a normal economy class seat though the pitch is only marginally better than in economy class and definitely much worse than in exit row. Seat comfort was the same as Swiss economy which is to say not great at all. The food consisted of a regional Swiss vegetarian dish and a standard chicken dish with a nice dessert. Portions were small cutlery etc was good though. I paid a fairly low price for my semi-flexible (mid of the range) D class ticket. The value is pretty good if you need to carry a lot of baggage as you may check in 2 times 32kg and carry on 2 times 8kg. In comparison to other airlines such as Turkish airlines business class in Swiss is not ideal. Service quality was unexpectedly blunderous with an almost overly friendly cabin chief and a totally inadequate business class FA who couldn't even recall whether alpha is on port or starboard and was desperately searching for some imaginary economy class guest who may have been lost in business class (why anyone would attempt that on Swiss in Europe is a mystery to me - though it's possible as an accident since the seats in business and economy are identical). Best seats in any Swiss European flight are exit row seats. Have a healthy meal at the airport before take-off and get much better value.","","","Business Class","","3.0","1.0","1.0","3.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Poliquin","Canada","2014-01-10","Bought a vacation package with direct flights from Ottawa to Cancun. Flight was leaving Ottawa at 6am to arrive at Cancun at 9.30am and leaving Cancun at 8pm to arrive in Ottawa at 1am. Both flights were changed several times to end up as a totally different package. Outbound flight ended up leaving Ottawa at 9am with a stop in Kitchener to arrive in Cancun at 2pm. The return flight ended up leaving Cancun at 3pm with a stop in Kitchener to arrive in Ottawa at 9.30pm. As for delays the outbound flight was delayed 3 hours for no apparent reason and we arrived in Cancun at 5pm (instead of 2pm). Return flight was delayed 29 hours to arrive in Ottawa at 3.30am 2 days later than expected. The various Sunwing reps. were unable to keep us informed as they did not know what was going on we were informing them by checking airport departures changes every hour or so! People from Kitchener indicated that Sunwing adds a stop to Kitchener every year after enough seats are sold from Ottawa. For the outbound flight # 579 on Dec 23 the 4 crew members were extremely rude with everybody food was literally thrown on peoples table without any drinks or towels. For the return flight # 580 on Jan. 7 (but scheduled on Jan. 6) the 4 crew members were very friendly. These Sunwing flights did not serve meals: they gave a cold sandwich and thats it with 1 drink about 1 hour before you get your sandwich. Avoid Rows 14 and 15 (Elite +) as these seats do not recline because of the emergency exits.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Shears","United States","2014-01-10","I flew Sunwing as part of a VacationExpress.com deal from Cincinnati to Punta Cana in October of 2013 and had a wonderful flight. The plane was clean and roomy. They served us snacks a full meal drinks and champagne. We got bumped up to ""first class"" on the way there which was nice. We got 1 free bag and carry on per person which was nice. We didn't get charged any extra fees and check in was fast and easy. Our flight attendants were very nice and helpful and we watched a movie that was still playing in theatres! I recommend getting a seat close to the front of the plane and don't pay extra for ""first class"". We got bumped up to ""first class"" which was no different than coach other than the extra leg room it is not separated and you don't get any additional perks.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Heidi Machel","Canada","2013-01-28","My flight from Toronto to Costa Rica was delayed departing due to a long queue to be de-iced after a pretty major snow storm. I along with 39 others found myself stranded in El Salvador having missed my connecting flight. The TACA ground staff were great - after getting us all rebooked onto a morning flight we were bussed to a great hotel fed 2 meals offered free international calls and taken back to the airport well rested and ready for that last 1 hour leg of travel the next morning. I was so impressed with their customer service.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Lowell Britain","United States","2013-01-10","Flew round trip from San Francisco to San Jose Costa Rica. Had to change planes at San Salvador. Flights left and arrived on time or a little early. Friendly flight attendants. The food was good compared to what you get on U.S. airlines.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2014-10-31","ZRH-FRA-ZRH. The flights were nice and the cabin crew did their utmost. On the way to FRA a cold breakfast was served. Nice but very small. Could have added 1 or 2 slices more of cold cuts and cheeses. They always had a smile on their face. Flight from FRA was a bit chaotic while boarding but again a smooth service with a little snack (cold quiche vegetarian) delicious. Not to mention the famous swiss chocolates.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Kevin Halouska","Spain","2014-10-31","The airline is fine. But their ground support in airports such as Barcelona (and others) needs to be seriously addressed. Once again on arriving at Barcelona from Zurich on the evening of 25th October 2014 the checked in bags took well over 45 minutes to arrive. (The terminal was not busy as we arrived at 22:30 so there is no excuse). Unfortunately this is standard for this airport - but the airlines have the influence to suggest to the airport or their handlers that this is a poor service. This has been the situation for the past 3 years that I have flown into Barcelona airport.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Brothen Terry","Canada","2014-01-09","Definitely the last time travelling with Sunwing. Initially booked trip had us leaving on Dec 28 at 1945 hrs. Woke up that day to several notifications that flight had changed to 2300/2100/2200 and finally 2300. The kicker was receiving the text at noon that our flight was on schedule at 2300 hrs. Arrived at airport to be told weather was the reason for delay. Flight changed from 2300 to 2345. Finally left at 0110 hrs. Flight staff cheerfully turned lights on and made constant announcements while everyone was trying to sleep. Got to our resort at 0900 hrs. On last day we were advised check out at 1400 for our flight at 0235. Arrived at the airport at midnight to be told that our flight was delayed until 0510 hrs. Plane finally arrived at 0500 lined up and told flight cancelled due to mechanical difficulties until further notice. Finally on the plane at 0615 for a very uncomfortable flight. Staff were rude and unaccommodating. I was not impressed with the lukewarm glass of cheap champagne nor the food. We had trouble with them four years ago and now.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Saunders","Canada","2014-01-08","Flew Sunwing out of Calgary to Cuba on Dec 24/2013. Arrived at airport 5am for 7am flight to be told that the flight was delayed 2 hours due to ""crew rest"". Get on plane at 9am only to have to evacuate due to mechanical failure. Plane had to be hauled away for inspection hauled away with our luggage on board. Each hour that passed no updates. Finally told that they had to get a new plane. More time passes with no announcements. Finally hear after several hours that they are getting a plane in Saskatoon out of the hangar they will get the Saskatoon passengers and bring them to Calgary so we can all just fly out of Calgary to Cuba. Plane finally arrives but sits at gate nobody getting off. Advised of crew change. More hours pass. Advised that there is a ""catering issue beyond our control"". More time passes. Finally get on the plane Saskatoon passengers have been suck on the plane for 2 hours without any service only warm water not allowed to deplane. Get on plane advised no audio/visual sorry (terrific for the 5.5 hour flight ahead). Lunch consisted of a bad slice of re-heated pizza in tin foil. We had upgraded to Elite Plus. Seats did not recline and the ""champagne service"" consisted of a tiny sample cup glass of bad champagne. All in we were 12 hours in Calgary airport. During this ridiculous delay Sunwing handed out $5.00 lunch vouchers which doesn't even buy you barely a coffee. Once on the plane they handed out $75.00 vouchers for your next Sunwing flight. Nobody was bothering taking these vouchers. We were scheduled to arrive into Cuba Dec 24 at 4:30 p.m. instead after the 12 hour delay and a 90 minute bus ride we ended up arriving to the resort at 3am! Ridiculous and horrible service and airline. Never again.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Esther R Eisen","Canada","2014-01-08","Vancouver to Varadero. Flight supposed to leave at 6.30 pm. Upon arrival at airport found out there was a planned 4 hr delay. They gave out $5 vouchers. Finally go to departure gate and it was announced that there was another 4 hour delay. Flight took off 7.5 hours late departing at 1 am. Return trip was worse. Resort kicked us out of rooms at 12 noon even though flight didn't leave until 4 am. Bus picks us up at 1 am arrive at airport approx. 2.30 am find that flight delayed approx. 1.5 hrs now supposed to be there at 6 am. At approx. 5 am we are told that the incoming flight has landed in Havana instead of Veradero due to fog. At 11 am flight finally arrives. Then find out that Pearson is closed due to bad weather. Missed another whole night of sleep arrived back at home absolutely exhausted and stressed out.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Andre Franca","Brazil","2013-01-09","SAL-SJO. Surprised with the service even standing in the business class line the check-in took a while but staff are warm and helpful boarding and flight on time. Served welcome drinks fruits and salad as breakfast there are PTVs with some movies. Their price was cheaper than their main competitor and I was surprised that departure tax was included. Will fly them again in a few weeks.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Ermano Monari","Italy","2013-01-02","This morning the flight Cusco-Lima was more than one hour late. I missed my plane to Quito (by 5 minutes). They of course knew our flight was late but the plane took off without us. Now I have to wait 12 hours arrive at Quito airport at 1 am and lose my trip to south Ecuador.","","","Economy","","2.0","4.0","4.0","3.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","W Coulton","Australia","2014-10-28","Short sector DUB-ZRH on A321. First time on Swiss and their European product was more than acceptable. Check in quick and staff very friendly. Aircraft clean and well maintained. Cabin crew efficient appeared friendly and attentive. Snack served for the 2 hr flight was fine. Slimline seats provided extra legroom which was great but I could see that the seat could be a bit hard for a longer sector. From this one flight will be more than happy to travel Swiss again at least within Europe.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Micke Thulin","Sweden","2014-10-28","HKG-ZRH I'm a little disappointed with SWISS. I was on my way to the lavatory in the early part of the flight when I got stopped by one woman in the flight crew and was told that these lavatories in the back are ""only for the crew"". Ok this meant that there were only 2 lavatories available for the entire economy class during a 13 hour flight! The same rude flight attendant lady scolded me for having my bag in front of my seat (I was in an exit row) when the plane was preparing for landing. I had an extremely tight connecting flight in only 20 mins and had to get a head start before everyone else was going spend ages collecting their hand luggage. The rest of the flight crew were nice.","","","Economy","","4.0","3.0","2.0","2.0","3.0","","","3.0","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","M Bates","United Kingdom","2015-04-22","My partner and I were on our honeymoon and had booked to travel to Sal Boa Vista San Vincent and back to Sal over a 2 week period. Our first flight from Sal left 30 minutes early so we arrived at Boa Vista 2 hours early only to be told the flight had gone and they had no explanation why. They offered use flights the next day which included an extra flight and would have taken all day. We lost all confidence in the company as we had arranged hotels and a ferry to fit in with our flight so we just asked for the direct flight back to Sal which was days later and stayed there the rest of our holiday.","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","1.0","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","Oliver Schulz","United Arab Emirates","2012-02-13","Bissau-Dakar-Praia/Praia-Fogo island-Praia/Praia-Dakar. All flights on time international ones on leased Brazilian White Jets A320 domestic on ATR 72. Pleasant flights newish aircraft in good condition small snacks served on international legs friendly crew overall good experience at reasonable fares. No IFE available and neither necessary on such short flights.","","","Economy","","9.0","","","","","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Kwan","Canada","2014-01-08","Never take Sunwing unless you don't mind your flight being constantly delayed (both ways). We left for Vegas on 29th flight got delayed for more than an hour. On our return trip our flight was once again delayed an hour. As I type this we are once again waiting for our luggage to load onto the conveyor belt. It's been an hour already with no explanation as to why our luggage is being held back! Our arrival time should be 4.10 but it is now 6.30pm and we are still waiting for luggage. Customer service on Sunwing is very poor. We encountered very rude check-in staff and rude careless flight attendants.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Richardson","Canada","2014-01-08","Will never book with Sunwing again due to horrendous track record. Waiting for flight back to YVR from Cabos right now which is 5 hours delayed. The flight there was delayed by 5 hours as well. How's that for consistently bad execution? No weather or other understandable reason for these delays is known.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Ian Mclachlan","Canada","2014-01-06","Jan 6th. Left our Condo at 8am for our 10.30 flight to Toronto after confirming online that the flight was on time. On arrival at St Petersburg airport the monitor showed on time so returned our rental car. When we got to the desk we were told the flight had not left Toronto yet and the new flight time would be at 1pm. There was no explanation as to why the website nor the airport monitors were not updated no explanation of why we were not alerted by email. We rented another car for a few hours and are now back at our condo. It is just poor customer service not to keep people informed and have them sitting in an airport for 5 hours. Delays are inevitable especially with the weather conditions in Toronto. A flight delay is one thing but Sunwings very poor communication is another.","","","Economy","","2.0","4.0","4.0","2.0","4.0","","","4.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Eagleson","United States","2012-12-30","Appalling customer service. I am a Star Alliance gold card frequent flier and had a flight booked from Belize City to San Salvador and then from San Salvador to JFK on 26 Dec 2012. When I checked in at Belize City I didn't look at my onward boarding pass just the pass for the first flight. When I got to San Salvador I discovered that the San Salvador-JFK flight had been changed from 3.10pm departure to 9.00pm departure. The check-in agent at Belize City did not mention the change although it was shown on the boarding pass so was known to her. There was a United flight leaving for Houston at around the same time which I would have asked to be moved to if I had realised that the TACA flight had a 6 hour delay. At San Salvador airport there was only one person working on the TACA customer service counter (3 empty slots) which resulted in standing in line for 30 minutes by which time the only other possible flight that I could have moved to that could have provided a connection to get me to JFK at a reasonable time had closed. I am now sitting in the lounge in San Salvador airport with 4 hours to go until boarding and a flight that if it really goes at the time given will get me to JFK at around 2am. There is one newspaper in the lounge that is in Spanish virtually no food and at the other end I will have to pay for a taxi because it will be too late to use the subway. All in all a very unpleasant experience.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","S Baxter","United Kingdom","2012-12-18","Lima - Cuzco - Puerto Maldonado - Lima. All flights on time. Comfortable seats. Good snacks and drink selection on board.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Jean Louis Vergaert","United Kingdom","2012-11-27","Buenos Aires to Lima return economy: nothing to really complain about everything average neither excellent nor bad (state of plane boarding organization seats pitch food drinks including a good rum attendants). The huge complaint I have is about the check-in in Lima: we arrived with our check-in boarding pass pre-printed we were led to the queue which did not move at all. They only had 2 counters open and it took us 40 minutes to complete the queue. A few of us complained falling on deaf ears. 40 minutes waiting at check-in 30 minutes for security and 30 more minutes for immigration - not a pleasant experience.","","","Economy","","5.0","4.0","4.0","4.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Santoso","Switzerland","2014-10-28","GVA-LHR vv my flight from Geneva to London was delayed for 1 hour due to bad weather in London. The flight was ok got a small sandwich beverages and Swiss chocolate. My flights back use Avro RJ100 the cabin was pretty noisy compared to the A320 however it was a comfortable flight and there was plenty of leg room in economy class.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Graeme Lowther","United Arab Emirates","2014-10-28","Flying from CDG to DXB in economy on Swiss: Travelers be warned. Swiss at CDG only has a 23kg weight limit and the staff are extremely severe at enforcing this. No amount of negotiation was going to get my case on board without a hefty fee of 150 Euros even though I was only a few grams over after packing my case. Swiss feels like a very low budget airline and their lack of any flexibility whatsoever was frustrating. The worst part is that Swiss do not allow you to have a carry-on plus a laptop. Only one bag so I was forced to cram my laptop bag into my carry-on. A futile activity as I just took it out again after security. I found check-in to be really nasty.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","2.0","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","T Stroll","","2009-12-04","Boston to Praia roundtrip and internally from Praia to Mindelo roundtrip. The Praia to Mindelo internal flights felt safe. TACV operates ATR-42 aircraft that seem to be new. Each flight however was delayed and other passengers grumbled that TACV is unable to maintain a schedule. Boston to Praia and Praia to Boston flights made me nervous. Each was on an old Boeing 757-200 : plane may be airworthy but the interior was dilapidated enough to impair my confidence in the aircraft. One or more lights were broken one or more armrests fell off and one or more seats needed repair. Given the aircraft's rickety interior I doubt I would fly Boston to Praia again on TACV. The food was good and ground personnel in Boston Praia and Mindelo were helpful. TACV has a number of quirks and operational problems that make it seem subpar. The Boston TACV office gave me inaccurate departure times for the Boston-Praia and Praia-Boston flights. The Boston TACV office will not accept VISA or MasterCard so unless you have American Express you have to mail them a check! The airline does not have a fully functional English/Portuguese website but only a bare-bones version with severely limited capabilities.","","","","","2.0","","","","","","","","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","Roger Hanin","","2009-01-24","TACV on a very short 15 min flight from Fogo to Praia. Very pleasant experience with annoucements in Portuguese French and English. Flight on time and a nice small airport experience. TACV's internal flights are managed in a somewhat archaic yet pleasant way no yield management pricing policy which is very nice as it gives you lots of flexibility on your trip planning.","","","","","5.0","","","","","","","","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","Michael Little","","2008-11-23","Four internal flights. The planes were comfortable and clean and a simple service (cold water) was offered on these short flights. Three of the flights operated on time. The fourth (Fogo to Praia) ran with 75 minutes delay - no announcements or apologies were made. On that occasion the baggage unloading at Praia was very slow and inefficient. A consistent performance at the level of the other three flights would have earned TACV a higher score.","","","","","3.0","","","","","","","","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","G Barbes","","2008-07-21","Of 4 internal flights 3 worked just fine. Straightforward check-in friendly staff and on time. However on one (Sal - Praia) they brought forward the departure time without advising our agent so we missed it and after lots of protesting and phone calls to the UK agent we got a flight 15 hours later. They're erratic but if you continually re-confirm it should be ok. This is a time warp airline though - industrial size mechanical scales at check-in (not used) and hand written passenger lists at Sao Felipe airport. We shared one flight with 3 crates of live hens.","","","","","3.0","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Olive Sun","Canada","2014-01-06","My first and last time with Sunwings. The delays are terrible. The flight from Toronto to Vancouver on Dec 20th 2013 delayed almost 3 hours. My return flight on Jan 4 2014 most likely will be another 3 hours late.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Nicole Pasch","Canada","2014-01-04","Flight delays but expected on Dec 22nd. Return flight delays out of Punta Cana Dom. Rep. not announced to Sunwing passengers (Dec. 29th). Good thing we kept an eye on things otherwise we would have missed our flight home. Sunwing staff was polite pilot and co-pilot gave us lots of updates the food (sandwiches) were quite good and they were quick to clean up after meals and snacks.","","","Economy","","4.0","2.0","5.0","5.0","2.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Shannon Cook","Canada","2014-01-04","Paid for Elite Plus did not get checked-in or boarded any sooner than regular economy. I questioned the employees in both Hamilton and Cuba and no one cared just walked away. Service was terrible on the way there. For some reason the staff did not know what was being served there was a lot of confusion as one staff walked up and down the aisles for about half hour but didn't distribute them and no one advised of any delays so we sat there frustrated and hungry. In Cuba when I tried boarding I was yelled at in front of everyone by a staff member because he said I was supposed to board first and I said I didn't hear anything as it was utter chaos once we got through customs there was no organization direction or signs and it was very loud. He then started arguing with me and I had to ask him to give me my boarding pass back to get onto the plane.","","","Premium Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","T Smith","United States","2012-11-21","Second leg on GRU-LIM-SAL-LAX itinerary. Service level differs slightly between TACA subsids. TACA Int'l tries to add upscale touch but fails in the execution: ""hot"" towels are only hot in spots when they come mostly dry food presentation out of LIM terrible. Class Ejecutiva like U.S. domestic First 2x2 seating with some recline no individual IFE. Plane interior old leather seats worn and hard from use. FA on this leg one of the hardest working I've had. TACA's contract lounge at LIM terrible its facilities vile; public restrooms were cleaner.","","","Business Class","","8.0","3.0","5.0","3.0","2.0","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","T Smith","United States","2012-11-21","Final leg on GRU-LIM-SAL-LAX itinerary. Execution better than last legs most polished product good food. SFA had a floral arrangement going in First Class restroom with little hand written note to help keep 'her' room tidy. Smart. It worked. Forgot that connect flights into the U.S. require full re-screening; got caught with some duty free liquid. To my surprise screeners arranged for me to get my luggage gate-checked on last call and even affixed a hand written note ""Fragile"".","","","Business Class","","8.0","3.0","5.0","3.0","1.0","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","K Cronin","Australia","2012-10-22","TACA are helpful and accommodating. When our flight was delayed in transit due to poor weather they bussed passengers to a hotel to get some sleep. When I got so muddled to lose our passports that we missed our flight they organised another flight for us.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Lingg","Liechtenstein","2014-10-28","I've booked a J class ticket with LX from ZRH-LHR-ZRH and my outbound flight had 1.20 hrs delay. I was going to miss my connection flight in LHR and when I approached the ground staff in ZRH to help me arrange my next flight they've said that it's not their problem because I didn't book over the Star Alliance website but over the websites of Swiss airlines and Air Canada / both parts of Star Alliance. The staff were very unfriendly unhelpful with no initiative or will to help their customers whatsoever. I used to fly often with Swiss before but now they definitely lost me as a customer and I will never fly with them again.","","","Business Class","","","0.0","1.0","0.0","0.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Bouzidis George","Australia","2014-10-28","26/9 Bangkok - Zurich LX181. 27/9 Zurich - Athens LX1830. 26/9 Perth - Bangkok TG484. Aged airbus A340. Business lounge in Zurich a disgrace. Heaps of alcohol. Heaps of staff. Heaps of tropical fruit. No hot food at all and no cold food. Newspapers scattered everywhere. Computers although slow and old worked. Business class is really economy class. Give this outfit a very wide berth. Only pro was the aircraft took off and landed safely.","","","Business Class","","3.0","3.0","3.0","3.0","1.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","F Wissmann","Switzerland","2014-10-20","6 October Zurich ZRH - Hamburg HAM LX1058 / 9 October Hamburg HAM - Zurich ZRH LX1055. The outbound flight was about 70 minutes late. Annoying but not the end of the world. Everything else was smooth and professional. The A320 on both flights were older but the seats were comfortable and the cabin Crew were great. I paid 145 EUR for both flights.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","4.0","1"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","C McDonald","","2008-07-11","Roundtrip in economy class from Boston to Sao Vicente with a layover in Praia. Both long haul flights between Boston and Praia were on-time and flight attendants friendly. The aircraft itself seemed to be second-hand - seat cushions and tray-tables were pretty worn. The inflight meals were very good. My flights within the country from Praia to/from Sao Vicente were a little bit delayed each way. I would recommend contacting the airline a day beforehand to double-check the schedule.","","","","","4.0","","","","","","","","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","C Roberts","","2008-02-26","Lisbon to Sal in economy. Plane was a former Canary Islands charter that had yet to be re-painted but in good condition and comfortable. Crew friendly check-in slow food OK. I was expecting a fairly poor experience but found the flight to be far better managed than my return on TAP. I'd use them again.","","","","","3.0","","","","","","","","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","R Eberle","","2007-11-12","Lisbon to Praia in business. Flight on time and food okay. But confirm other comments that the business class is just an upgraded economy. No space with just the middle seat left empty. Not worth the money in business class.","","","","","2.0","","","","","","","","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","J van den Berg","","2007-04-19","All domestic flights (5 in total) were on time the flights from Amsterdam to Praia and return however both had a delay of 15 hours each. The aircraft on the international flights was rather tired looking B757-200. Service is adequate but they could have come around more frequently with drinks. After meal service the service stops.","","","","","3.0","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Button","Canada","2014-01-03","Our family vacations a lot and I used to travel significantly during 30 years in business. I have never had Flight from Saskatoon to Punta Cana was delayed 5 hours. On the return flight the departure from Punta Cana was delayed 2 hours. On the scheduled stop over in Cayo Coco there was a mechanical problem after sitting on the runway for 2 hours we were deplaned and told that the plane needed to return to Toronto. The entire plane load of people was abandoned in Cayo Coca with no information provided on what was going on. After two hours of waiting in the airport we were informed that a new plane was being sent from Toronto and the flight we would rescheduled to 10.30 the following morning. They did transport us to and paid for accommodation at a local hotel for the night. The next morning everyone was at the airport ready to go at 9.00 only to be told the flight was delayed until noon. Flight finally took off at 1.00. To top it all off we had to wait an hour for our bags to be unloaded back in Saskatoon. I have been on hundreds of flights and 20 years of winter vacations and this is by far the worst airline experience I have ever had.","","","Economy","","5.0","1.0","1.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Peter Vilks","Canada","2014-01-02","Our family vacations a lot and I used to travel significantly during 30 years in business. I have never had flights delayed anywhere near 12 hours while on business and yet with Sunwing it's happened twice first to Puerto Vallarta and then on December 21 to Punta Cana. We had booked a 6.30am departure which eventually left around 9.00pm. We were given a $15 food voucher and $75 travel voucher (for the Puerto Vallarta trip the travel voucher was $150). It was particularly exasperating that we were not informed of reasons why this happened. There are multiple strategies airlines may employ in order to maximize yield and passenger revenue miles. One of these is overbooking. With this strategy passengers were asked to voluntarily deplane and those not wishing to do so were not inconvenienced. To my surprise there was always a rush to receive the two free tickets to anywhere the airline flew. It appears the Sunwing strategy is to wait until all seats are filled and while this is good for Sunwing shareholders in the short term it is not good for the long term for Sunwing or its hotel partner. I would love to have another carrier but they have a lock on our favourite destinations and resort hosts. I'm not looking forward to our January 31 flight to the Mayan Riviera already booked.","","","Economy","","1.0","1.0","2.0","2.0","2.0","","","2.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","M Bernhard","United States","2012-09-16","Flights delayed connections were missed and my luggage did not arrive at my destination (leaving and returning). I didn't have my luggage for the first 5 days of my vacation and now I am home and waiting for my luggage.","","","Economy","","2.0","","","","","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","P Prasad","United States","2012-09-04","We flew direct to San Jose from JFK on 8/1/12 the flight was great it did take a while getting used to announcements made only in Spanish at times. However our flight back wasn't quite as great we usually ask for pillows and blankets at the beginning of our flight but on our 8/10/12 flight back from SJO to JFK there were none available. The plane was also nowhere close to the pictures they have on their website. The food was mediocre on both flights.","","","Economy","","7.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Davide Greco","Italy","2012-09-03","I flew 4 legs with them during August (LIM-VVI-LIM-GYE-LIM) and it was my first experience with this carrier. All flights (except the first one LIM-VVI) left slightly late but arrived at destination on schedule. They use A320 and A319 on these routes: planes are not brand new but well maintained and reasonably comfortable row 4 is just after business class with plenty of leg room. Generally speaking crew members were friendly but some a little grumpy. Ground services okay did not stay in the queue for long as I checked in online so the processes was smooth and fast. The price I paid was rather high (USD 1.400) but there were no other options for the dates and destinations I needed. Food / drinks very basic but all flights were less than 2 hours long so kind of normal.","","","Economy","","7.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Doukas Alexios","Germany","2014-10-13","We selected Swiss for our trip to Athens Greece (MUC-ZRH-ATH ATH-GVA-MUC) and we were really happy to fly them for the first time. I am however very disappointed with the airline. Both LX flights were delayed by or over 30 mins no explanation/excuse. The ZRH-ATH sector was on a new A321 with minimum cabin crew of 4 (instead of 5) so only 3 in the Y class. The cabin crew were uncoordinated (they were demonstrating the oxygen masks while the purser was announcing the life vest use) and the food service began from the forward towards the aft cabin and food collection was from aft to forward which means that we had to eat like animals. The food was a joke - an over-seasoned risotto that was only three spoons' size and a muffin. Drinks service - only one drink/cup per passenger and coffee/tea service 40 mins prior to arrival - for a 02.40 hours flight. For comparison LH OS A3 offer at least two drinks per passenger usually you get an additional drink with coffee or tea. The Crew was ignorant of the passengers two of them snappy they didn't bother to ask the passengers to raise their seatbacks for food service. Chaos in the aisle passengers not respecting the service but the crew didn't bother. Passengers almost climbed on seats to move across the trolley. The ATH-GVA sector was a bit friendlier but the crew were incapable of serving drinks without constantly spilling drinks on the floor. They also hurried the food/drink service in order to start the duty-free sales asking almost every passenger to buy something. Of all airlines I have flown with Swiss was unfortunately the worst.","","","Economy","","3.0","2.0","1.0","2.0","3.0","","","4.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Elizabeth Schmid","United States","2014-10-13","Flight LX 018 October 9th 2014. Flight took off and landed on time. The flight crew were helpful and charming. The food was fine. However my 6ft 1 ' husband with leg injury could not fit in economy seat without great pain - leg crammed against seat in front. Kind flight attendant found him a seat where he could angle slightly sideways but will never go economy on Airbus plane again for a long flight. Very very cramped. Placement of toilets meant impossible to go while food trolleys in service. Swiss air fine - plane horrible!","","","Economy","","5.0","1.0","5.0","4.0","0.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Rabin","United States","2014-10-13","LX39 SFO-ZRH business class. Very pleasant flight seats quite comfortable food very good and plentiful. Flight attendants were both pleasant and friendly. Only drawback: seat back AVOD was OK not great screens small and not very sharp. Lie flat seat was comfortable and I slept for several hours. Swiss really is a top notch airline in biz class.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","3.0","1"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","Mark Hereward","","2007-04-14","Lisbon to Praia. It was quite surprisingly not really late leaving (despite reputation). But business class was in fact economy-class seat but with the middle seat left vacant. And better (really quite nice) food! All in all not a very good business-class experience though there isn't much choice in getting to Cape Verde","","","","","","","","","","","","","0"
"tacv-cabo","/airline-reviews/tacv-cabo","TACV Cabo Verde Airlines customer review","Bob Gould","","2007-03-03","Just spent 2 weeks in the Cape Verdes. Of six internal flights only ONE was anywhere near on time - ranged from 5 hours early (we missed it!) to 3 hours late. Schedules! Trouble is there is not much choice. The international one from Amsterdam Schipol is also not very good - business class was hardly more than a slightly bigger seat than economy. Wouldn't recommend.","","","","","","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Martel Jean","Canada","2014-01-02","Ottawa to Cancun Dec 21. The flight was late both ways by 3 hours. 5 kg carry-on rule the carry-on alone weighs 4 kg. Worst sandwich I have ever had. The plane was filled with families for Christmas and they played a very violent movie. Paid 160 dollars for so called elite seats that could not even recline. A 4 hour flight and we got one warm coke serving to drink had to ask for ice that she was hiding in her cart. Never again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Mack","Canada","2013-12-31","My daughter flew with Sunwing return  Vancouver to Toronto. Flights were delayed in both directions so they would leave after midnight. I have been advised this is done intentionally to pay lower airport departure fees. We flew with Sunwing a number of years ago and they were doing the same thing.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","3.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Hugo Mora","Guatemala","2012-08-28","On Tuesday June 26th. flight TA511 from Guatemala to El Salvador. Business Class. We deplaned on the tarmac and were shuttled to the terminal in small cramped buses which was an inconvenience for everyone involved specially for the elderly women with children for we all had to deal with our hand luggage. That same morning Flight TA582 from El Salvador to Washington DC the lavatory in Business Class was out of order which is totally unacceptable in a long flight with full occupancy. On 24 July 2012 Flight 581 from Washington DC to El Salvador the tray table on my wife's side was not working properly for it slid from its resting place and a glass of juice fell to the floor splashing the surrounding area. It is my observation that the planes used in both flights are old and not getting the proper maintenance required which leads to the inconvenience of paying Business Class customers since both episodes were in Business Class. The on board service was very much up to standards.","","","Business Class","","3.0","","","","","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Roberto Alas","United States","2012-08-13","TACA is very irresponsible the flight was cancelled yesterday in Chicago leaving more than 50 passengers without a flight until today. We are travelling Monday night and incurred extra expenses due to the irresponsibility of TACA. Our tickets were more expensive than American Airlines but I purchased the ticket for my wife that has used this airline before. I am very angry and disappointed about this and the rest of the group that we had to stay in Chicago.","","","Economy","","1.0","","","","","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Andy Esposito","United States","2012-07-22","Round trip from Miami to Asuncion Paraguay (plane change in Lima Peru) and return in May. Good pricing and schedules. No problems at check-ins. Comfortable planes. Landed early on every flight segment. Decent food. Seats were not cramped Nice flight attendants. I prefer the A320 and A319 to the wide bodies. Less people less congestion easier to get on and off the plane.","","","Economy","","9.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Roger Stone","Australia","2014-10-13","VIE-ZRH-GVA and return in discount Business Class. Very enjoyable flights partly due of course to the wonderful scenery on this journey especially Zurich to Geneva. Service was generally good although often one was being served with no eye contact from the cabin crew who were otherwise busy chatting to friends - not professional! The return flight from Geneva to Zurich was delayed over an hour and I was treated rather patronisingly when I asked at the Business Lounge for help as I had important connections in both Zurich and more importantly out of Vienna that same evening. Luckily they then found me an alternate flight in order to make my connections otherwise I would have been in a real mess (and one of my rules of thumb is never to make flights with even remotely tight connections!). The Zurich to Vienna flight was especially pleasant.","","","Business Class","","8.0","3.0","4.0","4.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Zust Roland","Singapore","2014-10-08","Flight ZRH-SIN. Check-in lady was very unfriendly and giving wrong information regarding boarding and time needed to go to gates. Seats are very narrow and uncomfortable. Food was good. Service on board was nice. Screen was jammed and no movie could be watched.","","","Economy","","6.0","2.0","3.0","4.0","1.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Cheng","United States","2014-10-05","My husband and I flew from Los Angeles to Zurich changed plane to Venice on September 1 2014. Then we both flew again Swiss Airlines from Rome to Zurich changed plane to Los Angeles on September 17 2014. We booked Swiss after reading rave reviews and we paid a higher fare than other airlines. This was absolutely disappointing. 1) Meals were horrible - lousy and tasteless pasta cold and hard chocolate brioche for breakfast. Calzone was hot but no substance inside - a big lump of dough. Green tea? Nope! You have to be in first class in order to have green tea - as I was told by the FA! 2) Seats are narrow with no cushion at all. 3) Outdated entertainment onboard. 4) No boarding organization from Zurich to Venice or Rome to Zurich. People tried to jam the boarding gate. Once you boarded you have to wait a long long time for people who sit in the front to get settle before you can reach your seat in the back. 5) FA with rude demeanour from Los Angeles to Zurich. We have flown Air Canada American Airlines British Airways Cathy Pacific Airlines numerous times. This was our first time and will be the last time with Swiss because it was the most disappointing and uncomfortable flights.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Starkey","Canada","2013-12-31","We booked a trip to Mexico from Edmonton and it started ok delayed at the airport 2 hrs but I can live with that. On the return flight we were asked to check with are rep before heading to the airport so we wouldn't waste any time so we did and everything was good to go so they said. We arrived at the airport 3 hrs early then were told there was a delay. It was supposed to leave at 4.45 then 9.45 then 3.00. Finally at 3.45 we were on the runway after spending 13 hrs in a Mexican airport where everything closed at 11pm.","","","Economy","","1.0","3.0","3.0","2.0","3.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Forest","Canada","2013-12-31","22nd Dec. Huge Ice storm delaying operations out of Toronto Pearson airport. Any other airline had delay information posted on the screen and vouchers for passengers to purchase food inside the terminal. Sunwing had nothing the agents knew nothing. Flying on 513 to Cancun. We find out after 2 hours of sitting on the aircraft that we had been offloaded and our suitcase was not onboard. I inquired to the agent about my luggage if they could load it on since we had 2 more hrs to wait they said yes and I was reassured that it had been placed back on. Passengers had been waiting for more than 4hrs with not one drinks service. I had to tell the crew to turn the lights from bright to low. Since it was a new 737-800 the CSM had no clue how to operate the system. Sandwiches shouldn't of been served after such a long delay. They were soggy cold and the paper was stuck to them. Arrive at destination no luggage. Return flight same thing delay 2hrs no APU closed door stuffy cabin with a more pro- active crew that instantly did a water service. I would rather pay the 100$ more to fly any other airline. Landed in Toronto to be parked at a bridge that did not work.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Deitz","Canada","2013-12-31","Went to Punta Cana recently with Sunwing. We sat on the plane while it took forever for it to finally start moving and take off. Got to our resort and it was terrible. Sunwing reps didn't seem to know much about anything. Flight attendants were extremely rude the worst I have come across. Inflight entertainment consisted of a low budget movie which nobody had ever heard of. Flight was delayed on the way out of Punta Cana however the airline never let anyone know and everyone was panicked and scrambling to find out what was going on. When it was finally time to board they didn't even announce it. Could have easily missed our flight if we weren't paying extra attention.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","C Plethora","United States","2012-07-08","SFO-SAL. Check-in line was long and slow but we were able to move to another line because we had printed our boarding passes at home. Food was better than average (no dinner but a breakfast sandwich); seats were comfortably wide with good legroom slept most of the flight. SAL-Roatan. Smooth connection and on- time departure/arrival. Roatan-SAL. After check-in they cancelled our flight (due to mechanical problems) and put us up at the La Sirena resort for the night. We flew out the next morning on a flight which had been brought in for us. 7 hour layover at SAL but they allowed us into the VIP lounge which made things more bearable. SAL-SFO departed/arrived on time. Food was better than average (dinner and a sandwich before landing); seats were comfortably wide with good legroom although we were in the row just in front of wing exit row and could not recline. I noticed that they were departing two flights to SFO within a few minutes of one another so I suspect our 'mechanical' problems on the previous day was more an attempt to fill these two flights.","","","Economy","","7.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","D Irwin","United States","2012-07-04","SFO-San Salvador-Roatan. I was worried about flying TACA after some of the reviews of people losing their seats and other complications but both ways our flights were complication free. Check-in went smoothly with no lines our flights and connections were on time and there was never a question of our seat assignments - a good thing flying with 4 kids. I might have given the plane higher marks in the comfort entertainment and food categories if I hadn't just flown Air New Zealand which sets the bar pretty high. That said with the exception of JetBlue TACA is a much better value and flight experience than any of the US carriers. I would definitely fly them again should we find ourselves vacationing in Central America again.","","","Economy","","9.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Brook","United States","2012-06-17","Miami-Lima-Cusco return. With one exception (below) the planes were on time clean and comfortable. Staff provided pleasant excellent service including small hot meals. Service and timeliness ahead of major US airlines. The first leg of my return trip was delayed but Cusco staff hustled us onto a LAN flight that fully maintained our connections. Lima staff provided timely special assistance for me as well.","","","Economy","","10.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P Lorette","United States","2014-09-28","ATH-ZRH-JFK - generally wonderful flights. The first flight left a little late so we arrived to Zurich about 15 minutes late. Not a huge deal. The food was delicious and plentiful and the long flight from ZUR to JFK was comfortable and the seats were a good size. Staff was also very nice and the entertainment was plentiful. Great airline!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","V Luis","United Kingdom","2014-09-24","Flew MAN-ZRH-DEL with wife and 2 kids on 9th August 2014. The MAN-ZRH leg operated by Helvetic Airways on behalf of Swiss. Good service and good snack served during flight. The kids were taken good care of. ZRH Airport is a nightmare to connect flights. Had an hour to catch a connecting flight so were literally running for the next flight. No proper signage as well as no officials to ask directions we ended up on the arrivals level looking for the gate to top it all the security made us scan the baggage again before going to departures opening the duty free purchases again and scanning the liquor bottles. Anyway once at the gate and boarding the onward flight things were back to normal. Good service food entertainment. Would definitely recommend the airline but not Zurich airport. The return journey was with Lufthansa but that is another story.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"tajikistan-airlines","/airline-reviews/tajikistan-airlines","Tajik Air customer review","M E Nurick","United Kingdom","2011-08-26","Almaty to Dushanbe. My hand baggage was scanned by 4 x-ray machines and went through with no trouble probably because no one was manning the monitors. Boarding time was a stampede across the runway to reach the plane. Rather than use the hold the baggage was then loaded into the plane and piled by the emergency exit door.","","","Economy","","","","","","","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Green","Canada","2013-12-29","We booked a trip to Cancun on Sunwing. The flight down to Cancun was delayed almost an hour - nobody was informed until 30 minutes past our scheduled departure time. The inflight TVs didn't work at all the flight attendants made every request seem like the most difficult task and worst of all after travelling all night we arrived at the resort at 5am only to find that nobody had reservations at the resort until the following day. On return it was the same delay scenario. One hour late with no mention of it no apology nothing. Like it never happened. Also ensure your bags are underweight or you will get charged for as little as 0.5kg over weight. They weigh every article you have including my small inflatable pillow. I would never fly Sunwing again. In my opinion it is worth whatever it costs to maximize the precious minutes of your already short vacation. Sunwing wasted many minutes of our trip and caused more stress than they should. They do feed you for free and the food is actually not all that bad. Otherwise I have nothing good to say.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Duffy","Canada","2013-12-29","attendants. As with most charter flights the seats are a little closer together but all in all the flight was comfortable. We were met by Sungwing reps to be bussed to our resort. The tour guide was informative and advised us about many things we would need to know while in Cuba.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Coutu","Canada","2013-12-20","Booked from Ottawa to MBJ direct 29 Nov - 6 Dec 06.00 depart and 11.30 Return. Well this was all changed 2 days before changed to 09.00 with a stop in Varadero and return 14.30 with stop again in Varadero then delayed to 15.00. I flown with them the last 2 years with no problems so I was surprised by this. We book early flights to have that extra day in the sun. Anyway terrible service both ways will not book with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Hector Leiva","El Salvador","2012-04-30","I am a silver LifeMiles member. I fly Taca 2-3 times per month and usually have no problems. On my last flight from Santa Cruz Bolivia to Lima I experienced less than stellar service from the ground crew at VVI. Flight departs at 7.00 am. I arrived at the Taca counter at 4.45 am. Within minutes the line grew to about 60-75 people and agents were nowhere to be found. We waited and waited finally at 5.45 am agents showed up and started checking people in. We waited a whole hour before we saw anybody from Taca. The rest of the trip all the way to San Salvador was uneventful and on time.","","","Economy","","7.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","D Hufford","United States","2012-04-27","IAD-SAL-SJO round trip. Online booking could not be completed due to glitches but was called by an agent promptly to complete the process. Flights and services were excellent: all flights on time friendly and helpful employees at airports and onboard decent food good IFE and free drinks. New comfortable Airbus. SAL is a very easy airport for connections. Overall a very good value easily beating all my recent experiences on US carriers.","","","Economy","","10.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Pugah","Mexico","2012-04-23","I had layover flight in Costa Rica to Mexico City. Flight arrived 15 mins late I was not supposed to change planes as informed. No information provided in cabin about connecting flights. On landing they announced the gates for connections but never mentioned anything about those continuing to Mexico. Seated towards back of plane but I noticed everyone was exiting. I ask one of the flight attendants and was informed as far as they knew the plane was not re-boarding so was directed to the TACA counter. Informed I had a connecting flight leaving from another gate at other side of terminal told the flight was full and I can no longer board. Told I had to buy a new ticket to fly the next day. I tried to reason with her and finally issued a new ticket for next day same time same flight. No compensation for meals transportation or lodging.","","","Economy","","1.0","","","","","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Oscar","Spain","2014-09-24","I have just flown with Swiss between Barcelona to Istanbul. First flight Barcelona-Zurich on an A321 in a normal economy seat. Good space between seats and the smiling Swiss crew offered to all the passengers a croissant with all the drinks we want. Departure and arrival on time. Transfer on Zurich went really smooth. Flight Zurich- Istanbul on an A320. Again normal economy seat with good space and the crew offered us Rissoto al pesto with an apple cake and all the drinks we want. We arrived on time. All flights went well and the Zurich is perfect for connections for this reason I would fly Swiss again.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Lucia Mammola","Switzerland","2014-09-17","GVH-ZRH-CDG and back. Flight left and arrived late in Zurich same applies to connecting flight to Paris. Seats are small and crew were grumpy. I actually had a FA openly yawn at me while boarding the flight to Paris - not very welcoming. I can understand that one can be tiered but I would expect an FA to at least turn the head away or conceal the yawn with something. Crew not smiling and mostly looking bored loudly discussing amongst themselves how bad their schedule is. Saw a lady traveling solo with 2 small children instead of assisting her with the seat belts one crew member just stood there looking annoyed while giving her orders adding insult to injury actually commencing to loudly complain to a colleague about a non existing situation (kids did nothing wrong). I will give Swiss a miss until they start training their staff in customer service.","","","Economy","","3.0","2.0","1.0","0.0","0.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Gubser","Switzerland","2014-09-17","Swiss LX178 ZRH-SIN on Sept 4 and LX179 SIN-ZRH Sept 14 2014. Reservation not satisfactory at all first of all there is no special hotline for first class passengers so you always need to wait for long time to get an agent. Then any request (also very basic) was difficult to get done. In particular I never got a follow up or feedback on my requests and had to call several times to follow up. Staff on the hotline are sometimes OK sometimes not friendly at all and had a lack of client orientation. Lounge in ZRH is very good design food good with good wine selection service OK. Lounge in SIN is very disappointing old and outdated design bad food choice and quality very poor wine selection. Cabin layout very outdated no luxury at all seat very old and not very comfortable; no luxury amenities at all (toilet without any mouth wash hand cream or lip balm etc). Food below average worse than business class. There is no food available after dinner if you wake up during the flight so you need to go on your own to get something from business class - not really first level. Good wine selection and quality. Staff this time (both legs) very friendly and helpful - there is a big difference from crew to crew so you need to be lucky to get a good crew - this should not be the case in First Class. Conclusion: disappointing I cannot recommend Swiss and find it clearly below other airlines first class.","","","First Class","","3.0","2.0","3.0","2.0","2.0","","","2.0","0"
"tajikistan-airlines","/airline-reviews/tajikistan-airlines","Tajik Air customer review","G Haywood","","2008-05-22","Dushanbe to Khujand return and can honestly say it was the most terrifying experience of my life. The check-in was fine we were the last on and despite the seats at the front being available and reserved for us they had three bolts holding two seats to the floor and only half of one seatbelt! The Tupolev took an age to take off then sat at not much altitude as the poor little engines screamed in protest. It took forever going around and around to gain the altitude needed to get over the mountains and on landing we were greeted to the sight of what appeared to be burned out wrecks of other aircraft - I was contemplating walking back to Dushanbe! Never again but what an incredible experience.","","","","","","","","","","","","","0"
"tajikistan-airlines","/airline-reviews/tajikistan-airlines","Tajik Air customer review","Alf Butov","","2007-04-09","Tajik Air from Moscow DME to Khujand. Well apart from the fact that the plane was really very old (Tupolev 154B-2)and the staff - quite rude and depressed there was a seating problem as the seats were not marked in the cabin so 'first come first served'. There was even scotch tape on the windows! During the entire flight I felt a bit scared as I honestly thought we were going to have major problems with the aircraft. However after a troublesome 4 hour flight we landed safely in Khujand. On my way back - almost the same story. This time the plane was a bit better taken care of but still it seemed as though I returned back to the time I was a kid when Tupolev 154 B-2 series was at the peak of popularity with Aeroflot. The security check at Khujand airport was terrible and we had to let all the Tajiks pass through before we were finally let in. Consequently we were the last to enter the cabin. Upon entering it we realized the plane was full and there seemed to be no seats for us. A very 'helpful' cabin attendant said (I am not joking here) You should have come earlier! We hardly managed to find seats for us and were very happy to eventually land in Moscow after a 4 hour turmoil. What an experience!! A really lifetime impressions!!","","","","","","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Boots Smith","Canada","2013-12-20","I would not recommend flying with Sunwing. I would suggest spending the extra $100 and fly with another airline. The flight from Edmonton to Huatulco was initially direct. They changed it one week prior to detour to Winnipeg. There was a mechanical problem another detoured to Calgary for a ""quick"" plane change 2 hours later. Then the Winnipeg for a ""quick"" pick up 2 hours later. We didn't even leave Canadian airspace by the time the original arrival in Mexico at 5 pm. I can appreciate there maybe mechanical issues or a change in itinerary for financial reasons but it's how Sunwing didn't handle these situations. There was plenty of apologies but not other compensation like upgrade in food being served free cocktails and snack. The hotel and hotel staff were fantastic it's the airline where the problems lie.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Breck","Canada","2013-12-10","Sunwing has really raised the bar for airline service incompetence. Our most recent trip from Sudbury to Santa Clara Cuba was a testament to their inadequacy. We have flown Sunwing 8 times. I can understand weather delays so the flight being behind schedule wasn't a major deal. Forgetting to have the proper forms to fill out to enter Cuba on board that was a problem! The flight was already 2 hours late but upon landing in Cuba we had to sit for another 30 minutes while we waited for and filled out the visas to enter the country. Food: We had a choice of a questionable sandwich or a piece of cardboard pawned off as pizza. They used to offer a tray meal that was far better than this recent garbage. Departure from the terminal in Santa Clara was a catastrophe waiting to happen. Instead of an orderly boarding it was announced that the flight was ready to board. It was a free for all. The departure door was bombarded with people jostling for position. Our flight home required a trip through Customs in Ottawa and a re-boarding on the same plane to complete the journey to Sudbury. Approximately 40 people were heading for that final destination. After passing through Customs we were required to re-check our luggage and get new boarding passes. So forty people boarding and an intelligent guess would place the luggage total at about forty bags. Why then did only 20 of those bags get put back on the plane? That brings us to our arrival in Sudbury. After the connecting flight with the offer of a glass of water we were greeted with no luggage! We were prepared to drive to our home town in the morning but the Sunwing rep assured us that our luggage would be shipped on the first flight out of Ottawa the next morning. We decided to wait for the luggage in Sudbury. Our luggage didn't arrive until 2.30pm the next day! We will avoid Sunwing in the future.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Walter Guyer","South Africa","2012-03-10","Very impressed flew IAE to SAL and BOG during March. New planes friendly and smiling staff flights on time a nice change to US airlines and their flight attendants!","","","Economy","","10.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Bacallado","Spain","2012-02-15","Several flights from/to Central America-Miami during January. All flights on time. Fast check-in service nice and new airplanes. Usually you have personal IFE with personal choice of movies TV. Always a snack served with a smile.","","","Economy","","8.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","K Matthews","Australia","2012-01-04","Lima to Cusco on the 24th of December. My wife and I were meant to fly on the 23rd but after waiting 3 hours on the Tarmac we were returned to the terminal with little explanation. An hour later we were re- boarding the aircraft once onboard everyone was once again returned to the gate. After another 2 hours the flight was cancelled. No hotel or meals offered causing a plane load of people to find their own solution. The next flight they put us on was 7.40am - a very early wake up without a shuttle bus or organized hotel. On the return leg we turned up at the airport 2hr 30mins before the flight at check-in we were informed the flight would leave 3 hours later than expected and they contacted us via email and phone. This is untrue. Now we have a 5 hour wait in the airport thanks again to TACA. Not recommended.","","","Economy","","","","","","","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","N Vanian","Switzerland","2014-09-14","Used Swiss to fly from Geneva to Los Angeles for a family visit and vacation. We tend to use Swiss for our trips as it is convenient reliable and we believe good value for money spent. We were not disappointed. The flights were on time the pre flight service excellent and on board we couldn't have asked for more. Business class is quiet comfortable and provides a good ambience to survive a 10+ hour trip. The only area of improvement would be the entertainment with more choices and certainly more recent releases.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Chevtchouk Slava","France","2014-09-06","JNB-ZRH-CDG in August. Very disappointed for all aspects of the flights especially long-haul. Seats are very narrow and hard. While the seating or relaxing position are good the sleeping one is very strange. The whole seat goes down close to the floor. I had a feeling to be lying in a coffin. Entertainment system was very slow crashed several times. Meal service was just ok started with a glass of wine (or champagne) and a cheap-feeling packet of nuts supermarket style. Even American airlines propose better prepared appetisers!. Three hours before landing the crew started to dismantle the whole galley behind us with continual clicks and clacks. I guess its a kind of game they had - who can make more noise when preparing breakfast. No idea who actually won but for sure all passengers lost at least one hour of sleep. Why serve breakfast two hours before landing? During the short- haul European flights they manage to serve the meal during 50 minutes long flights why not to do the same on long-haul flights? Long waiting for toilets: there are only two for both business cabins. All in all very disappointed experience. Will avoid SWISS in the future.","","","Business Class","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"tajikistan-airlines","/airline-reviews/tajikistan-airlines","Tajik Air customer review","M Chowdhry","","2005-11-17","I travelled with Tajikistan Airlines from Istanbul to Dushanbe and have no desire to ever travel with this airline. Service was the worst of all the airlines I have travelled with and food was not an exception. Language is another problem as they can't understand English at all. Inside the aeroplane there are no numbers on seating and you can sit wherever you like same as cheap budget airline. The whole plane was as smelly - in brief the worst of all airlines.","","","","","","","","","","","","","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","John Marques","Canada","2013-12-10","Paid extra for premium seats on my honeymoon. Flight was delayed four hours due to mechanical problem. On my return flight from Cuba was separated from my wife and bumped to a regular seat. When I inquired I was told airline staff gets the premium seats. At least 8 staff members were flying to Toronto. Was offered no compensation and was told to use another airline in the future.","","","Premium Economy","","6.0","2.0","1.0","1.0","4.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Blair","Canada","2013-12-09","Nov 26th flight 609 to Cayo Coco Cuba. We booked and paid for a direct flight to Cuba only to be notified later that the flight had changed and we would be going to Dominican Rep first. At Ottawa airport we could not get our boarding passes from the kiosk and had to line up at which time we were told they were overbooked by 6. This was not true as they had decided to fly a crew of 6 to Cuba and simply bumped the last 6 to board sending them to Montreal to fly to Cuba. Our flight was delayed in Ottawa 1.5hrs then 1 hour in Dominican and 2 more hours to get to Cuba. The food was horrible and wine was in a box. I purchased a bottle of Bailey's at $24 and paid $25 cash only to be told they did not have any change. Delays again on the way back and bad food. We will never fly Sunwing again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","R Witt","United States","2011-12-28","LAX-SAL-LIM-EZE return EZE-LIM-SJO-LAX. Executive class comparable to US domestic First (2x2 seats no in-seat entertainment). is limited and a few inches give and take depending on newness of a/c. Attentive FAs necessaire thin pillow & blanket provided on overnight segments. Open bar in LIM lounge just one drink on the house in SJO. Security check in LIM in between int'l segments very long line no biz priority. Priority baggage first out on carousel at end of each segment.","","","Business Class","","8.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Robert White","United States","2011-12-23","Lima to Miami. Paid for a Business class ticket and had connecting flights in Miami. TACA delayed the flight twice and then switched all passengers to different airlines a few hours later. Refused to honor my Business class ticket and put me in economy class. Called TACA after the flight and after many calls they said ""there's nothing we can do you already took the flight and we can't issue you a refund."" In other words I paid twice the normal price to fly economy on a different airline and had to spend hours with TACA's horrible customer department.","","","Economy","","","","","","","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Barkei","Luxembourg","2014-09-01","Flew from San Diego to Chicago on United First and then Chicago overnight to Zurich on Swiss. We were a family of four and seated in the small business cabin just behind First. Excellent service from the cabin crew who were very attentive to my son. I like the seats themselves although they are on the narrow side. The in-flight entertainment is outdated and limited but the positive aspects of the flight were the crew and the seamless connections either side of the flight. Overall a very positive experience.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Collins","United States","2014-09-01","Flight 197 on 19 Aug 2014. The most uncomfortable 10+hour flight I have ever experienced. Okay so it was an economy seat but the seat spacing was extremely tight and the seats cushions were old and uncomfortable. The arrangement of Airbus 330 had no standing areas to comfortably stretch your legs without constantly moving out of the way of the lavatory door ways. Also there was no path to cross over to the other aisle so that I could not easily visit my friend on the other side of the aircraft. The flight attendants were clumsy who were stingy with food and drink. I chose this airline and paid over 50% more than the other carrier options because I expected a higher quality experience and comfortable flight but I guess I expected far too much.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","W Staab","United States","2014-08-28","JFK-Zurich-Budapest-Zurich-JFK 330 plane - first time on Swiss in some years - leg from JFK to Zurich on aisle seat with box underneath - extremely narrow seat most uncomfortable. Passenger in front of me placed his seat back immediately upon boarding throughout flight (save for takeoff and landing) so one could hardly move. My reading light bounced off the back of that passengers seat when in recline position so I had hardly any light at all for overnight reading. Food quality much deteriorated from years past served on minute tray (and nothing like the old glorious Swissair Flights - bland chicken or pasta iceberg lettuce wrapped brownie - same mediocre level as Delta far worse than Air France or KLM. Breakfast just a warm bun. Inflight entertainment adequate. Service average. Return transatlantic flight in bulkhead so no legroom issues. European Flights Zurich-Budapest had drink service but only miniscule snack and chocolate in shape of soccer ball (world cup ongoing at the time). Positives - reserved seats honored planes very clean easy transfer at Zurich Airport. Probably in future will return to KLM Air France Austrian maybe Lufthansa rather than attempting another Swiss International transatlantic crossing as it no longer seems to be a first-rate airline.","","","Economy","","4.0","1.0","4.0","3.0","4.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Carberry","Canada","2013-12-06","Travelled on WG608 to Cayo Coco via Punta Cana - total 7.5 hr flight along with a 1.5 hour delayed departure from Ottawa. Computer problems. Luggage was loaded in wrong order then reloaded. Plane towed from one gate to another due to delays. Champagne offered 1.5 hrs into flight. Followed by no coffee or tea for entire 7.5 hrs. Sandwich offered - no napkin - around mid day and nothing for 4 hours of flight - we were on ground in Punta Cana for around 1 hour then 2 hours flight back north to Cayo Coco. Travelled WG609 to Ottawa from Cayo Coco. Flight delayed by 2 hours then 3 hours - in airport departure lounge for 6 hours - junk food only available - my Elite Plus seat was booked on check in at Cayo Coco airport then as walking out gate Cuban official changed it to a regular seat. My seat had been sold to someone else. No notification prior. Complained to flight crew. Issue resolved on plane and passengers not happy one had the nerve to challenge my right to the seat I had purchased months before over the rights of someone who had bought an upgrade that very day. Food was dreadful. Frozen pizza reheated or sandwich. Ate pizza - had complementary wine. Will never fly Sunwing again. Quality of service has changed significantly from 3 years ago.","","","Economy","","1.0","3.0","3.0","1.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Dianne Sirois","Canada","2013-12-06","Booked a direct flight from Ottawa leaving for Cuba 9am. We left Ottawa at 11am flew to Punta Cana and then to Cuba a 3hr 45 min flight took over 7 hrs. Coming back were to leave Cuba at 5.10pm and arrive around 9pm. We finally left at 8.30pm and arrived home at 12am. Reason: well of course Sunwing first went to the Dominican Republic took on passengers and then made them get off the plane in Cuba then re-board the same plane. They then kindly let us board the plane and made us change seats 3 times because of course they had already double booked our seats. This flight was filled with tired frustrated and very angry travellers. I travel to Cuba and the Dominican Republic several times every winter and this is my third bad experience with Sunwing and my last. I lost almost 2 days vacation and came back frustrated and angry.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Gordon Pollard","Australia","2011-12-22","Rio to Lima then to San Salvador and finally on to LAX for a transpacific flight to Australia. At all times the flights were on time planes were new and seats the most comfortable we have experienced in economy including the flight with Virgin Australia across the Pacific. Well designed seat support helps in long distance travel and leg room was excellent.","","","Economy","","9.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","L Shane","Canada","2011-11-30","Toronto to SJO return. Hot meals on each flight even the one hour flight to and from San Salvador free drinks great cabin crew more leg room than US airlines. Clean aircraft flight on time with no problems pre- booked seats were honoured and plane change in El Salvador quick and easy. Connections from Canada much better than any other airline getting to SJO just after 4pm rather than after 8pm. All in all a great experience.","","","Economy","","10.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","F Yu","United States","2011-11-30","My friends and I booked flights to Cancun in May for our trip in November. On our return we arrived 2.5 hrs early to the airport and was told only one person had a confirmed seat while the rest of us (11) no longer had a return flight. They proceeded to tell us that they could only put us as standby on next night's flight to SFO. In our group of 12 one of us was able to catch the return flight to SFO 4 of us took the first flight to LAX (to rent a car) and the remaining 7 are currently still in Mexico. In addition to this mess I found the TACA representatives were incompetent inattentive and extremely unprofessional. They were not able to give us options on how they could help us return home and they did not offer explanations. The possibility of being indefinitely stranded in another country was not the highlight of my trip.","","","Economy","","","","","","","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Tercon Bojan","Singapore","2014-08-28","Swiss is superb! For me the best European airline. On this 2+ hour flight from Zurich to Athens on an A321 the service was impeccable as was the meal. The ingredients were fresh and the meal well presented. Also loved the choice of wines. The seats are the standard European business class where the middle seat is empty however it was very comfortable. And just prior to landing they serve you delicious Swiss milk chocolate.","","","Business Class","","10.0","4.0","5.0","5.0","1.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Christakis Alex","Greece","2014-08-28","I flew business with my wife and 15-year old son from New York to Zurich (on August 12/13) and the next day (business again) from Zurich to Athens Greece. Although I had read that the service and comfort level in Swiss business class is one of the best in Europe I did not have the same experience in my flight. First I noticed that my son's headset was not working so he wad to be moved to another seat. Then my headset seemed somewhat out of order as something heavy (probably the speaker within the earpiece) was displaced and moved freely every time I turned my head. Although the flight from N.Y. to Zurich was 8-hour long both dinner and breakfast were way below what someone would expect from Swiss business class both in terms of quantity but mainly in quality. There were only few business class travelers in this flight (less than 20 if I remember correctly) but still the crew seemed tired and was only ""typically"" polite trying just to ""get their thing done"". I had a much better and far more enjoyable experience about a month ago when traveling from Athens to Vienna and on to New York with Austrian airlines. Austrian's service was way more friendly genuinely polite and very helpful and their meals were far better that Swiss's. Also Austrian featured touch-screen TVs with newer movies and live in-flight information something that was missing from Swiss. It is a shame that the reputation and high service standards of Swiss were not present in my flights and I truly hope that this was just a very rare and exceptional incident.","","","Business Class","","4.0","4.0","3.0","2.0","2.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Barry Campbell","Canada","2013-12-06","Booked a trip to Varadero with Sunwing first week of April 2013. Direct flight from Halifax to Varadero but my luggage was sent to Toronto only passenger on flight to have this happen! Worked with Sunwing rep at Varadero resort to find luggage but soon found out that they were more interested in tour bookings than finding my luggage. As a result my luggage was gone for 6 days of my vacation and it had returned to the Varadero airport 4 days later. This company has no credibility and I would advise for all to avoid. Sure if you are the 90% who have no problems as you should this airline is great; but have problems and they will put the responsibility on you to resolve.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Rutherford","Canada","2013-12-04","10 days before our trip departure they change both the departure time and the return time. The return non stop turned into a stopover and an additional 4hrs to the flight time. An 8.5 hr flight time for a 4.5hr flight. I would not have booked the trip with such a terrible return flight and of course I was not able to cancel and get a refund. There were no apologies or any answers to my emails. This is the second time I have used Sunwing and they have changed departures 3 times out of 4. I am not retired with lots of time to make changes. I will drive to Buffalo and use an airline from there if the carriers in Toronto can not accommodate me. I will never use Sunwing again.","","","Economy","","2.0","1.0","2.0","3.0","2.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","B Helper","United States","2011-11-22","My wife and I flew 3 legs on TACA Santiago to LAX. Each crew was great the flights were comfortable and on time planes clean and the business class food was decent. At the beginning of our trip we flew a highly rated domestic airline but found TACA to be superior.","","","Business Class","","9.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","G Murray","United States","2011-09-06","New York JKF-TAA. Scheduled to depart 6.25 am did not depart till 8.15 am. No announcements or apologies made at the terminal or on the flight. I was charged $175.00 for extra luggage fee for a fishing pole that weighed less than 20 pounds. The agent refused to allow me to pay for the extra charge with my LifeMiles (mileage points).","","","Economy","","","","","","","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","C Bogan","United States","2011-08-24","LAX to Roatan Honduras. 3 checked bags at no charge. Reasonable ticket price on time planes clean roomy and new. We even received a hot meal and snacks for no charge. We will definitely fly them again.","","","Economy","","10.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Sarah Shaw","United Kingdom","2014-08-28","I would like to say how much I thought Swissair were wonderful in the way they behaved on Sunday. When it looked as if I was going to be 10 minutes late in my connecting flight from Geneva which then went from Brussels to Heathrow they insisted I flew direct and tannoyed all other Heathrow passengers so they could get them on the direct flight from Geneva to Heathrow. This is real 5 star service and their care and friendliness were exemplary.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Enrique Simeone","Belgium","2014-08-22","BRU-ZRH C Class. All perfect from check in to baggage delivery they are just very good. Will recommend. It is always a pleasure to fly them.","","","Business Class","","7.0","5.0","5.0","5.0","2.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","E Roggers","Canada","2013-12-03","I use Sunwing because it is cheap to certain spots so I'm not going to complain about seating or extra charges to pick seats etc they do have the best price on a lot of tours. They need to give their stewardesses some customer service lessons. On the way down Vancouver to Varadaro Nov 22-30 they were feeding us the head stewardess was across our aisle when another stewardess pulled out a boxed pizza to give out the head stewardess said ""I thought we were out of them I told a customer we didn't have anymore"" then to our unbelief she said to the other stewardess ""ahh forget it I wont tell her"". Head stewardess just glared back and moved on. On the way back an elderly/not so fit women had a window seat she decided to sit in the aisle seat when the person who owned that seat showed up she didn't want to move the steward had to make her move to her assigned window seat. The plane was only 3/4 full if that. There was an extra 10-12 sunwing cabin crew catching a flight home that were seated in 4 rows at the back of the plane and they requested to sit up front in row 3 and 4 the remaining ones in the back never shut up it was an overnight flight people wanted to sleep. Would I fly Sunwing again I would like to say not likely most unprofessional crew however I probably will if the price is as cheap again.","","","Economy","","8.0","3.0","1.0","3.0","3.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Harrison","Canada","2013-12-02","Booked package to Veradero based on direct flight. One month after paying for flight we were notified the departure flight had moved up forcing us all to take an extra day holiday. They also rerouted us to Montego Bay 1st. We flew over Veradero for an extra three hours sitting in a cramped plane with many children. They gave us no option to cancel or expect compensation. The day before we left we were notified the seats we had prepaid to book were not being honoured and again we had no compensation. We then were notified that our return flight was also being moved up so that we could once again fly to Jamaica adding three hours to our flight. Once off the lane it took 45 minutes to deliver our luggage in the airport and the airport says it is the airline's responsibility to make their 20 minute advertised limit. Do not fly Sunwing! They cost us two days of our holiday.","","","Economy","","3.0","2.0","4.0","2.0","2.0","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","James Nelson","United States","2011-07-30","Late late late! I have a multi-leg trip and 2 of the 3 flights so far have been late. The flight cheered when we landed on time in Nicaragua - I asked why because they are always late! not delayed - late! 4 hours on the flight from Honduras (ended up getting in at am) to Guatemala and 1.5HRS (so far) on the flight from Nicaragua to Costa Rica.","","","Economy","","","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Barnes","Canada","2011-07-30","Toronto to Costa Rica we had one stop over in El Salvador then on to Costa Rica. The crew could not have been better. We had a nice hot meal a cold drink or a non alcohol beverage if you wanted. We had a short 1 hr flight from El Salvador to Costa Rica and I still received a snack and beverage.","","","Economy","","10.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Peter Sorger","Brazil","2015-07-28","Business Class service is equal to Economy Class on other airlines serving Brazil from Europe and USA. Service was fast, only one time drinks were offered and cabin staff disappeared for most of the flight. Talking with one Flight Attendant she told me that after LAN took over TAM, the airline is going down, employees are unhappy. She even suggest me to take Lufthansa the next time!","Boeing 777-300","Business","Business Class","Frankfurt to Sao Paulo","2.0","3.0","1.0","1.0","3.0","3.0","1.0","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Robinson","United Kingdom","2014-08-20","We paid for 3 seats in Business Class and I can't believe I didn't fly my usual choice. Swiss show a picture of a throne-like seat on their website and represent that as their Business Class seat. But there are just a few of these in the cabin and the other seats are different. You can't get the seats they show on the web site only their senior frequent flyers. So my wife and baby were stuck in a middle seat with an unfortunate stranger next to them despite me having reserved the lone window seat online. The seats themselves are lumpy and uncomfortable and the in-flight entertainment is the worst I've seen. It is painfully slow clunky and simply doesn't work much of the time (we took two long haul legs Zurich - Singapore and Hong Kong - Zurich and this was true on both legs). The food is ok though not a patch on what you'd get on Emirates Qatar or one of the first-tier airlines. Swiss have no lounges of their own outside of Switzerland so in Hong Kong we ended up being sent to a packed noisy pay-per-entry lounge which had no seats was utter chaos and had one type of beer in the fridge. When we disembarked in Zurich we were told with no apology at all that we'd miss our connection to Manchester because Swiss were late arriving. My wife left her bag on the plane accidentally in our rush to get off. 5 minutes later we told a Swiss ground employee that the bag had been left in Business Class and would they mind retrieving it. They passed me a card for a third party lost and found company called Swissport and was told to file a web report with them when I was back in the UK. Two days later and still no info on what should have been the easiest thing in the world to solve. In short I wouldn't fly Swiss again.","","","Business Class","","","2.0","1.0","3.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Supian Zainuddin","Switzerland","2014-08-14","Overall I am very satisfied. I flew to Singapore and back. The crew were very friendly and efficient. The flight was on time both ways. The only negative aspects were the economy seats and the entertainment. I am 180 cm tall and felt that there was limited space. There was very little legroom. The entertainment is still using the cable remote which is troublesome and my neighbour's was not working. The entertainment program was however good.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Moraine","Canada","2013-12-02","We usually fly Sunwing to the Caribbean but after this trip we shall be looking for another airline for our holidays. The flight crews were good my main complaint is with the airline flight operations and reservations. We were told after we had booked our flight down to Cuba (Nov 22 from YOW) that it will be a would be a combined flight (MBJ and VRA) and that on the return trip to Canada the plane would be stopping in MBJ before picking us up at VRA. A couple of days before the flight the return leg was changed and that it would be VRA THEN MBJ giving us 2 seven hour flights. When the flights were combined we called the airline and got nothing but the usual run around and hiding behind their rules even when it was supposedly escalated 4 levels. But the topper was that on the return flight the MBJ passengers had to deplane and become transit passengers and VRA doesn't have a transit lounge. The MBJ were left to their own devices in the terminal causing the MBJ leg of the trip to be delayed by 30 minutes. On the flight down to MBJ from YOW we were delayed at the gate for paperwork which seemed to be a running thing with this particular captain. At MBJ they had to off load some of the VRA luggage to move it to another cargo hold. The captain said it was for weight and balance but a B737 isn't a Cessna 174. Lastly this is one of the TUI Travel PLC's Euro fleet and the in flight entertainment system didn't work properly. ON the YOW to MBJ portion a large number of the screens didn't drop down until the flight attendant crew trainer from the Euro division rebooted the entire system but then we were on the MBJ to VRA leg. Same thing again on the return to Canada.","","","Premium Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","E Jackson","United States","2013-12-02","August 16 2013. Supposed to travel to Punta Cana that day from Cincinnati. We were told there was a slight delay and we would depart an hour later. That hour turned into a 20 hour delay reason being said because someone on the returning flight got very sick and the solution (IV bag) was used on that person and they could not fly us back out until the solution was replaced. They had no other plane to put us on and we would fly out the next morning. Yes they gave us a voucher to use at the airport but by that time everyone had already eaten and also the airport stores were closed. They gave us free hotel rooms near the airport and a shuttle service. Needless to say we arrived in Punta Cana a day later and they did reimburse us for a small amount of the daily room charge.","","","Economy","","1.0","1.0","4.0","4.0","4.0","","","3.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","D Tomczyk","Canada","2011-07-24","The airline decided to stop flying out of Roatan Honduras at 11am and instead to fly at 5pm. The fact that this would make them miss all their own connections did not seem to matter. They didn't even call me directly but instead got the online travel agency to do so. They offered a solution I could fly back to Toronto 2 days before my scheduled date or 2 days after. In either case my trip would now take me through 4 countries and 2 days. They won't cover my hotel costs on the overnight connection either. Needless to say after 4 hrs on the phone they miraculously found a flight that went from Roatan to Houston to Toronto all in the same day and only a day later than I planned to return initially. The reason they didn't want to offer me that flight to begin with is that the flight was not with TACA. This is an awful airline as far as customer service is concerned.","","","Economy","","","","","","","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Matteo Zampieri","Italy","2011-06-29","LIMA-SALVADOR-GUATEMALA - Economy. Extremely poor check in service. 3 hrs queue have to rush to the gate. Uncomfortable trip no space for legs very poor quality of food. Poor information given during flight in the delay connection lost in Salvador resulting in a 4 hrs late departure with next flight and it is supposed to be a hub! Poor service of cabin crew (they forgot to give headphones to an entire row).","","","Economy","","","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Javier Gomez","Argentina","2015-07-22","I had flown with TAM in several occasions and I had a good experience before, I can't say the same in this case, their customer service is awful, we had to wait one hour in the business check in counters because nobody was there. After one hour there they told us that our flight which was international had to be attended in the domestic flights area, and after another half an hour waiting there, they weren't able to introduce our rewards card into the system. I don't why but after almost two hours trying to make the check in we only wanted to leave. Worst ground service ever.","","Couple Leisure","Economy","Buenos Aires to Rio de Janeiro","1.0","1.0","3.0","1.0","","1.0","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Philippe Bischoff","Turkey","2014-08-03","Flew from GVA to IST with a stopover in ZRH. An easier and cheaper option would be to get a direct flight with Turkish airlines on an old and dirty A320 with ridiculous seat pitch and surly flight attendants who will just disappear after they have served meals. I have done that a few times out of convenience but now no thank you. It takes 2.5 hours more with Swiss but at least you get polite service a comfortable seat and you feel you are welcome on board.","","","Economy","","10.0","5.0","4.0","4.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Edmond Mitraj","United Arab Emirates","2014-08-03","26th June my colleague and I were flying from Dubai to Zurich. The plane's seats were tiny even though I am only 1.74 metres and weigh 72kg. Once onboard the pilot informed us that all passengers would have to leave the aircraft one by one to identify their bags as there were 3 extra bags that they could not identify. The plane was going to be at least 3 hours late which meant that we were going to miss our connecting flight in Zurich therefore missing our business meeting in Prague. We informed the staff that we would like to leave the plane as there was no point in flying if we were going to miss our meeting in Prague. Stay away from this airline.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Praimnath Sankar","Canada","2013-11-29","On return flight from Toronto to Vancouver both legs were 3 hours late due to 'the aircraft from the Caribbean flight being late'. Myself and other passengers inquired about the 'Champagne flight' as advertised but was told by the attendant that it only on the international flights that champagne is served. Well many of us were mistaken about that. I will not travel Sunwing again and I told them so but I don't think they care enough to respond.","","","Premium Economy","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","V Bellaart","Canada","2013-11-27","We just came back from a 7 day (Nov 13-20 2013) All Inclusive Trip to Cancun through Sunwing Vacations. Our flight out of Calgary was delayed 3 hours we had been told it was because the captain had called in ill and Sunwing had to fly a new pilot in from Vancouver. The agents at the check in apologized and offered a $5/person voucher - enough to buy a coffee! On our flight back home same issue the flight back was delayed almost 2 hours because again the crew was late. This time we had to ask the Sunwing agents for a voucher but they said sorry this is Mexico we do not offer vouchers. On top of everything else the seats were most uncomfortable mine didn't even recline back and there was no way to change seats because the plane was full. There was hardly any room between seats and most folks end up knocking their knees against the seat in front of them. Sunwing weigh your carry-on bag at check in. If you would like to take advantage of their pre-flight seat assignment (Online) then be prepared to pay $15/person per flight - an additional $60 for the vacation. When checking in at Calgary airport we were the very first people in line at the counter their agent assigned us seats in the row behind our friends. Once we got to the gate an agent paged us to the counter and informed us that our seats had been sold (I assume online) and should not have been assigned to us. I asked how could this happen as “their system” must have created the error. He didn't have an answer apologized and sent us into the bowels of the airplane. We will not fly with Sunwing again.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Rasmussen","Denmark","2011-05-02","San José Costa Rica to Lima Peru. The check-in was slow but staff friendly and helpful. The flight was on time and airplane was clean. We had lots of legroom a hot meal (choice of beef or chicken). Staff onboard spoke English and was friendly and chatty.","","","Economy","","7.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Harriet Cullinan","United Kingdom","2011-04-03","Having paid $600 for a flight I expected more. The food was the worst I’ve seen. Just one option on an evening service : chicken chow mein (unfortunate for a vegetarian). On a flight between Latin America & New York City. The staff seemed apologetic & kindly brought a glass of red wine from the front deck as compensation (they didn’t carry wine in coach).","","","Economy","","","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Victoria Johnson","Germany","2015-07-20","Worst longhaul flight I've had in a long time. Firstly my LAN-partner flight from Salta to B.A. was delayed by an hour, making me miss my connection (the flight should have been earlier, and the delay would have not harmed me, but the flight time was changed after I booked) so I was delayed by 24 hours. The next day's flight from B.A. to Sao Paulo was also delayed, with at first no annoucement at all (we had already boarded), then very late an announcement with differing details in Portuguese, Spanish and English, then an announcement that we would be offloading some passengers to re-book which turned out to be correct. Very chaotic, and the crew disappeared during this time. Finally I did make my final connection, and on this one (the 12-hour flight), my entertainment system didn't work, this included my call button, so I couldn't even get assistance and the crew didn't bring around drinks once during the entire flight (except with the 2 meal services). My initial flight from Frankfurt to Sao Paulo had also been cancelled, but here I was lucky to get re-boked on a LH flight. I will never fly with TAM again.","","Solo Leisure","Economy","Buenos Aires to Frankfurt via Aao Paulo","1.0","2.0","1.0","1.0","1.0","3.0","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Barros","Australia","2015-07-14","Flight JJ8020 from Rio de Janeiro to Santiago. To call it a business class is a gross exaggeration. To begin with, with a flight departure at 07.04am, the lounge was not open until 06.15 when they began boarding for the flight. On board, no welcome drink, a broken seat (luckily the seat next to mine was available, so I could move) and a cabin crew that were more interested to talk to each other than to welcome boarding passengers. After take-off, again the cabin crew spent most of their time closing the curtain between the business class and the galley. Breakfast was reasonable and had a choice of a platter of cold cuts and a hot omelette. After that, no more spontaneous drink service for a 4.5 hour flight. Selection of the press very poor and no individual entertainment system. The aircraft was old and looked and felt old. Very indifferent service.","A320","Business","Business Class","GIG to SCL","2.0","1.0","1.0","3.0","1.0","1.0","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Bardens","Sweden","2014-08-03","LUX-ZRH-ARN in C. The crews were smiling and calling me by name the food was outstandingly good and the business lounge in Zurich is a blast! They have the longest attended lounge bar in the world and are mixing great cocktails. This was the best business class experience I've had! (Even if all the European airlines sell economy class seats as business class.) Forget about Lufthansa.","","","Business Class","","10.0","3.0","5.0","5.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Coates","Australia","2014-08-03","Flights from Heathrow to Zurich and on to Newark 0333 and 0018. Problems boarding a to Heathrow and 45 minutes late departing. With a 40 minute connection at Zurich could have been a problem but not for Swiss. Picked up 25 minutes on the flight and met at gate driven across to next flight and seated with 10 minutes to spare. On both flights delightful crews excellent service food and seats and I like their lie flat bed. Recommend Swiss and find Zurich a great connection point. Have used them often in the last couple of years.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Anna Wroblewska","Canada","2013-11-27","We flew from Toronto to Montego Bay. Even though our flight was booked only 2 weeks in advance we had three flight changes before departure. First our flight to MoBay was re-routed through Montreal extending our trip to over 7 hours and effectively taking away a vacation day. Second we were supposed to fly back at 9.40pm but our return flight was moved to earlier in the day. Third change came moving our flight to 11.20am with a different flight number effectively cutting another day of our vacation. The trip we originally booked was more expensive but we were supposed to get almost a day and a half more. When I asked for their supposed ""price match guarrantee"" I was told that the trip I have after the changes is not being sold so I'm not entitled to the ""price match"". But that trip was not what I booked in a first place.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Trevor Parry","Canada","2013-11-25","Travelled from Toronto to Montego Bay return. We were pleased that our flight departed on-time in both directions but that was the only good part of this airline experience. The plane was very old cramped and filthy. The seats couldn't have been more narrow and there was no leg room at all. If the person in front reclined their seat it was about 10 inches from your face. Don't get fooled by the $40 upgrade option. We paid this to get more leg room to sit in an exit row but our seats didn't recline. This airline boasts that they provide champagne service and food at no extra charge. However the champagne was served in a pill-cup and the microwaved food was barely edible. I hope we never have to travel on this airline again.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","2.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","N Farmanara","United States","2011-04-03","Guatemala City to Los Angeles through El Salvador. I took the connecting flight that left early in the morning so that I ca be back in LA by early afternoon. I get into El Salvador and wait in line for 1 hour to check what gate I need to go to because I can't see it on the monitor and after waiting as long as I did I was very casually told my flight has been cancelled and next flight will be 12 hours later. They asked me for 3 different telephone numbers and an emergency contact but no one in this airline thinks to use one of these numbers to say the flight is cancelled. Now I am in el Salvador with nothing to do when I could have at least taken the night flight from Guatemala and worked an extra day. I know that some of Taca's employees are frustrated but they need their jobs so they can't complain. I will never fly TACA if there are other carriers available.","","","Business Class","","","","","","","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","F Boylin","United States","2011-03-08","LIM-CUZ-LIM on TACA in coach class. Making the reservations on the TACA web site was easy with the only difficulty being getting our United FF # listed and I had to telephone TACA to do that. The flight to Cusco was only 15 minutes late and pleasant with soft drinks and a tasty snack. The return flight was good and service with a light and tasty snack was great. The price and service make TACA a great bargain.","","","Economy","","9.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Marilyn Perez","United States","2015-07-10","Our flight to Sao Paulo, Brasil was delayed in Miami for 8 hrs. We arrived and had to wait at the airport - 3 hrs at ticket counter to get a replacement for the connecting flight, meantime our bags were picked up and it took me another hour to find them. We were given a voucher for a hotel and they told us to wait for the hotel shuttle. Shuttle didn't come and we had to get a cab. Got to Foz at 2am. Lost one day of my vacation. On the way back, we were told that our reservations had been cancelled and that we had to stay in a hotel again. I made a scene at the airport and finally after 2 hrs of yelling back and forth, they found my reservation. ","A330","Couple Leisure","Economy","Miami to Foz via Sao Paulo","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Gustavo Lima","Brazil","2015-07-10","TAM Airlines from Guarulhos-GRU to Orlando-MCO. The flight, in general, was good. The food was good, so was the space between my legs and the seat in front of me. The flight attendants were kind. I would fly again!","Boeing 767-300","FamilyLeisure","Economy","Guarulhos (GRU) to Orlando (MCO)","10.0","4.0","5.0","5.0","4.0","4.0","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Y Wata","Japan","2014-07-29","July 24 Geneva-London (City). Breaking system problem reported 10 minutes before landing: The flight is thus diverted to the less crowded Stansted airport. Of course Stansted is a low-cost over crowded airport. Doesn't matter: we safely landed. Fortunately the taxi driver came to Stansted to pick me up there. July 25: London (Heathrow)-Geneva: Air-traffic jam delays the flight by 1.5 hour. No apologies. I rarely fly Swiss but I feel that the quality has strongly dropped since the last time (3 years ago) I took it.","","","Economy","","","3.0","2.0","2.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Egan","New Zealand","2014-07-27","HKG-ZRH. Having arrived on a CX A340 it was a bit stark being on LX. Overall the plane was a bit tired (the tartanesque seat coverings don't help) and are in need of a good scrubbing. Dinner was good there was no choice for breakfast - you got what they gave you which is silly in a hyper-competitive long-haul market. Crew were reserved but efficient in 4 languages: Swiss German standard German French and English. In flight entertainment is poor and the screen quality poorer.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Diana March","Canada","2013-11-22","We took a family vacation to Varadero Oct 22-29th. Paid for in July. 3 generations should be simple right? 8 adults 4 children. The youngest grandchild was not yet 2 years old but was charged for a seat. She didn't get a seat either direction. So her parents had her on their lap for a 7 hour flight. We have not got a refund a month later. Seriously thinking Sunwing will not be our choice next time going to try WestJet.","","","Economy","","2.0","2.0","3.0","2.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Dale VanDemark","Canada","2013-11-21","Was a frequent Sunwing passenger until recently. Booked a flight from Toronto to Punta Cana. An additional stop over in Puerta Plata was added. We were required to deplane while the plane was cleaned. Passengers boarded and after 11/2 hours boarded the plane for the trip to Punta Cana. On the return flight the flight crew failed to give a drinks service coffee and tea was not served and the staff were very rude and inattentive to the passengers. Sunwing was once a great airline but unfortunately things change sometimes for the worse. My wife and I will no longer book a Sunwing flight. Sad but true.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"tame","/airline-reviews/tame","TAME customer review","M Patrick","Spain","2014-06-06","Guayaquil - Galapagos - Quito. Plane cabin was in bad condition dirty and lots of things were broken. Through the cabin you could smell urine coming from the lavatory. No individual inflight entertainment just one drink served despite the fact that on the tickets it clearly says ""snack"" and ""lunch"". A very disappointing service for that high ticket price you pay for flying to the Galapagos. There are two other competitor airlines which fly to Galapagos: LAN and Aerogal. Both are much better then TAME I have flown with them. My advice: avoid TAME if you can.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","K Osborne","Australia","2011-02-02","Lima - Buenos Aires. Although we had documentation stating our flight was confirmed Taca refused to accept and we need to pay again US$750. No consideration from staff in fact stalling would appear to be the solution hence we almost missed the flight. Pay again or find an alternative was the attitude as we needed to meet an international flight in Buenos Aires the options were limited.","","","Economy","","","","","","","","","1.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","N James","United Arab Emirates","2010-11-28","GIG-LIM. For a 5.5hr flight was expecting a little more especially since the ticket wasn't cheap. Main screen entertainment which would have been fine but the movie they showed wasn't played in English as the book described. When I asked the FA she just shrugged her shoulders didn't even go and investigate with the senior. Food terrible and very small. No pillows no blankets. Leg room very good. More like traveling easyjet in the UK.","","","Economy","","3.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Michal Cupa","Czech Republic","2015-06-22","Flight was departing Foz do Iguaçu (IGU) with 2 hrs delay. Cabin service lousy, they were not serving even coffee. One hour in the flight we have been informed that due to the lack of fuel and heavy traffic in Sao Paulo we have to fly back to Foz do Iguaçu. After arrival in Foz the plane has been refueled with all passengers staying aboard and after some 40 min leaving again for Sao Paulo. Most of the PA in Foz do Iguaçu and on the way was only in Portuguese, not in English. We have been translated relevant info by our fellow passenger. On our second trip to Sao Paulo nothing has been offered, not even water. Cabin crew was not present having a rest in the aft of the plane. All PAs before landing has been made by Captain in Portuguese and not translated to English - and not a word of apology. During this flight just everything went wrong. I have never experienced such a bad service.  Note, the price of the air ticket was approx 300 US$, not a cheap one for 1.5 hrs domestic flight. Terrible experience.","A320","FamilyLeisure","Economy","FOZ (IGU) to San Paulo (GRU)","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Mateo Etchenausse","Argentina","2015-06-17","I made my reservations on LANs website, I flew from Rosario to Miami via Sao Paulo and back. All the flights were excellent, Comfortable seats, pretty good inflight service and such an excellent crew and ground staff. I would definitely fly with TAM again.","A320 and 777-300","FamilyLeisure","Economy","ROS to MIA via GRU","9.0","4.0","5.0","4.0","5.0","5.0","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Gubser","Switzerland","2014-07-27","ZRH-SFO April 26 2014 in First: First Lounge in ZRH excellent very nice decor excellent food and good service. Very good is also the car shuttle to the gate. Flight: Very old layout of cabin seats are very old and dated without any touch of luxury. There is very limited privacy between the seats. The TV screen is very small. The seat adjustment panel shows its age some buttons do not work properly. The toilets have also absolutely no luxury features they look more like economy than first class very limited amenities (only one hand lotion and one face lotion but no lip balm no mouth wash etc.) after some hours they are out of tissues so you have to use paper tissues - very economy style! Amenities OK but again no luxury. The pyjamas are good quality. Food is OK but not on First standard (same choice and quality as Business Class). Limited choice. The chicken had absolutely no taste the rice also tasteless - overall really not good. Good is the quality of the wines. During the flight there is no food available - worse than in Business Class where they serve sandwiches etc. Service very disappointing: 3 empty water bottles remained for more than 5 hours beside me. The maitre de cabin however was nice and tried to accommodate us as much as possible. Overall very disappointing far away from Premium airlines like Emirates Etihad and Singapore Airlines. The First experience is at most on Business level of these Premium airlines. SWISS really needs to make an effort.","","","First Class","","3.0","1.0","1.0","2.0","3.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Nitin Shankar","Switzerland","2014-07-27","On leaving Mumbai we were given a modest meal. I asked for a glass of red wine knowing that the airline has a great Italian vintage. The stewardess served me just a glass of wine instead of bringing the bottle and serving the wine from the bottle. We were asked to fill out a form indicating our breakfast order. I checked out the boxes for (a) regular coffee and (b) with milk. The next morning my breakfast was served without coffee. The stewardess bought just a cup and the coffee spilt over the papers that I had laid out on the table adjacent to my seat. I tasted the coffee. It was cold. I requested another cup indicating that it should be served with a saucer. This time the coffee was served hot. The coffee should have been served in the first place in a cup with a saucer. What is the point of making me fill out a form in advance and then not serving me with my order? I was unhappy with this low-cost business class.","","","Business Class","","5.0","5.0","3.0","2.0","5.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","K Walsh","United States","2014-07-17","Airbus 330-300 from Miami to Zurich - Economy seats didn't have width for my arms to be by my hips as I held a book to read had to put them on the arm rests. I am 5 ft. tall and weigh 125 lbs. The very large people in front of me both reclined their seats the moment we were allowed and the man's head was literally in my lap - so close I could no longer hold a book in front of me but also had to recline and hold the book up. The lack of space for even a person of below average size was unacceptable. At meal time they made everyone put their seats upright as trays could not be opened with a seat in front of you reclined. However many more passengers they squeezed in by changing seats to this uncomfortable size was not worth it!","","","Economy","","1.0","1.0","3.0","4.0","4.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Ron Antle","Canada","2013-11-14","Toronto to St.John's NFLD. We were scheduled to leave at 6:15am  upon arrival at the Toronto Airport we found out our flight was going to be delayed 8 hours until 3pm and still did not get out until 4pm. we arrived in St. John's at 10:30 pm because of a stop over in Gander and another one hour delay . This was one full day lost off our vacation and all we got was a 20 dollar coupon for food. No reason was given for the delay. The flight itself was good actually enjoyed the box pizza if you can believe that! Would I fly Sunwing again? undecided really I guess I would if it fit the budget & dates I wanted.","","","Economy","","4.0","3.0","3.0","4.0","3.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Julie Ward","Canada","2013-10-29","Delayed for almost 8 hours in Las Vegas to Toronto. Apparently our plane was sent to Edmonton. Disappointment is lack of communication from any Sunwing representative. Waiting to check in we heard the delay from fellow passengers who had checked in. With significant delay would have been nice to have rep update us.","","","Economy","","3.0","1.0","4.0","2.0","4.0","","","3.0","0"
"tame","/airline-reviews/tame","TAME customer review","Alfredo Acosta","Ecuador","2014-03-14","6 hours flight from UIO-GRU and back A319 plane a kind of old without onboard entertainment such as personal video system of something like. Food was really good and some generous drinks too. Cabin crew members in both flights were not as much friendly as they should. They should improve personal attention and cordiality. Meanwhile the cost of 430 USD for a flight that usually cost 700 is worth investment.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"tame","/airline-reviews/tame","TAME customer review","G Geier","United States","2014-01-08","JFK to GYE flight in business class: the plane was pretty old in-seat video/audio quality was poor food was horrible. Plane broke down and there was no flight back from GYE to New York for 5 days. They don't give a refund at the airport and they are quite unfriendly and do not speak English at the ticket counter. There was no announcement / explanations and nobody apologised. I can't recommend this airline for an international flight! I Did a national flight (Quito to Coca) with them which was ok but the airport personnel did not speak any English and again they were not very friendly at all.","","","Business Class","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"tame","/airline-reviews/tame","TAME customer review","R Marsh","Switzerland","2011-01-17","Cuenca-Guayaquil Guayaquil-Baltra-Quito. Brand new fleet so very clean and comfortable planes (especially E170). Drink and snack provided on 30 minute CUE-GYE flight and placed in business cabin for Guayaquil to Baltra (no difference except seat pitch) nice lunch on board. Return to Quite uneventful.","","","Economy","","8.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Ales Riha","Paraguay","2010-09-09","ASU-MVD-LIM-SAL-JFK round trip. Check-in was a breeze all flights on time onboard service excellent. Would definitely fly this airline again.","","","Economy","","8.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","M Gordon","United Kingdom","2010-07-26","LIM-CUZ. 75 minute flight nothing out of the ordinary hardly a check-in queue at either end. Great price.","","","Economy","","7.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Driver","United Kingdom","2015-05-20","I flew business class with TAM recently from London to Sao Paulo and back. Fortunately this was paid for by the people who invited me to lecture in Brasilia because if I had been paying I would not have been happy. The seating arrangements were reasonable but the service was poor at best and the food was sub-economy standard on most airlines. The poor service include having to ask for most things and not being offered anything (like drinks) more than once several mistakes on the breakfast order non-availability of several food items on the menus generally morose staff etc etc. This was really poor TAM - you are letting your country down and you need to get your act together with the Olympics looming fast!","","","Business Class","","2.0","3.0","1.0","1.0","4.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Simon","Austria","2015-03-17","GRU-MVD on Jan. 4 MVD-GRU-FLN on Jan 14 and FLN-GIG on Jan 18 all segments in Economy and on A320s all planes fairly fresh and clean except for GRU-MVD which was on a very tired A320 and outright dirty obviously not cleaned and with trash in the seat pockets. All flights on time or early service in the air generally fine with FAs ranging from just pleasant to attentive and good. While service as such was ok for economy standards there is a distinct decline of service quality noticeable over the years also with JJ in addition it seems the take-over from LAN did not really help. Seats on the international sectors were significantly more comfortable than the ones on the domestic legs where JJ uses the uncomfortable Recaro slim seats however as leg room was ok it was fine for the short domestic sections. On the morning GRU-MVD flight a tasty muffin on the afternoon return flight MVD-GRU an inedible cheese and ham sandwich was served no food on the domestic segments just a small pack of salty snacks one drink round on all legs (including beer) but additional drinks were served on request with a smile. Web check-in went smooth with no or short lines at the premium check-in counters all check-in staff very friendly except for GRU where the agent seemed just tremendously annoyed didn't say a word after the initial contact and was more interested in chewing her gum than dealing with us. The main negative event of the flights was the transfer in GRU on our way from MVD to FLN. While the flight into GRU was 20 minutes early and border control was efficient and fast it took 70 minutes for the luggage to arrive which has to be picked up in GRU and rechecked after customs (same as in the US or Canada). Priority bags were out last. Also JJ uses T3 for international and T2 for domestic flights with no direct shuttles between those terminals. The shuttle goes from T3 to T4 to T1 and finally to T2. So after a 15 minutes wait for the shuttle it took us a further 30 minutes to arrive at T2. Although we had a connection time of more than 2 hours and were 20 minutes early into GRU we barely made our connection flight. In general ground service from JJ at GRU was abysmal. As for lounges we only used the one in MVD which was elegant comfortable and spacious enough but had just a limited drink selection and very limited food offerings as we were short in time we didn't visit the lounge in GRU. So overall mostly good flights which delivered us on time with no problems aside from the transfer in GRU. Recommended but I would be careful with connecting through GRU. (Oneworld Sapphire).","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Kingston","United States","2014-07-17","Fantastic flight and service ZRH-SFO. Honestly the first class experience was simply perfect. Smiling efficient courteous crew. The meal was excellent with an abundance of appetizers. Wines were well chosen and fitting to a first class cabin. The crew efficiently made up the beds with the duvet. Only the IFE left something to be desired at the screen is of average size and average resolution. Zurich airport is painless and easy to manage. No lines at check in. All in all I rank Swiss No. 1 across the Atlantic.","","","First Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Wayne","United States","2014-07-17","ZRH-NCE 08.55am departure 28 June 2014. Selected because they are the sole full-service airline flying this route non-stop. At boarding gate at ZRH agent refused to let me onboard with my carry-on size rollaboard - which I've used for years and which no airline has ever previously refused to let me take onboard. I was rudely asked to step aside to tag and check the bag at the gate - ""This is a small plane today"" actually it was a regular A320. When trying to board later of course my boarding pass did not scan in - extra delay and hassle. Once I boarded I saw that overhead bins were mostly empty (and there were plenty of empty seats). No food except a croissant and a mini chocolate offered (by perfunctory and non-smiling staff). No IFE. Despite LX's obsession with checking carryon-size bags departed gate at ZRH late and landed at NCE approximately 15 min late. Followed by 20 min wait at baggage claim for the bag. I fly 50k-100k every year and this was hands-down the worst service I've seen in coach on any airline within at least the past 10 years. Swiss? Never again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Amy Tadros","Canada","2013-10-29","Do not fly with Sunwing! We arrived at 3 am to check in for our flight at which time they told us we were delayed by 6 hours forcing us to kill time in the airport on no sleep. There should be notification of such changes this is unacceptable. We finally boarded a filthy plane and thus missed an entire day at our resort. Awful experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Bitsakakis","Canada","2013-10-13","My mother and I flew to Nassau Bahamas on August 29 returned on September 4. Both flights were on time and all Sunwing staff were very helpful and friendly. We didn't have any problems with the service at all.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","4.0","1"
"tame","/airline-reviews/tame","TAME customer review","by Mick Toller","","2010-10-24","San Cristobal - Guayaquil - Quito. Worst cabin safety I have ever known. No check on whether seat belts were fastened. The girl next to me kept her large hand luggage on her lap throughout the flight. No check on whether seat backs were upright for landing and the meals not all collected on landing. One to avoid in my book.","","","","","1.0","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","by Davide Greco","","2009-03-10","Quito to Guayaquil and back. The price was $280 for two persons: not that cheap considering that you are in a developing country. Plane was a B727 very well kept and with nice legroom and cabin space. The trip is around 35 minutes and you get something to drink and to eat. My only complaint us that some of the FA (especially the ladies) were wearing a face like they lost all relatives friends and the family dog as well in the same day - not very smiling I would say! Apart from this an average normal flight without any delay or problem to be remarked.","","","","","3.0","","","","","","","","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","C Norvik","El Salvador","2010-04-25","GUA-MIA-GUA Economy on new Embraer 190 plane was nice but pitch is small. I got seat on the emergency row on the first leg and row 4 (first row in coach) on the return leg so had nice leg room.","","","Economy","","7.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","B Scott","United States","2010-03-28","ORD-SJO-ORD via GUA in Business. Service and plane quality variable. Overnight flight from ORD to GUA in new A320 with seats that barely reclined and were horrible uncomfortable GUA to SJO in older A320 with seats that reclined further. Offered drink before flight from SJO to GUA and a drink with meal on 75 minute flight. After takeoff from GUA it was an hour before we saw an FA appear from behind the curtain then we got a drink dinner drink refill and then they were behind the curtain until landing. The food was fine but the lack of service a disappointment. Perhaps some of the difference had to do with a LACSA crew for the flights from GUA to SJO and a TACA crew for the ORD-GUA flights. Flights on time and no problem with baggage. Our web check in boarding passes worked for the return flight not the flight to GUA not sure why. No business class lounge in any airport that we flew through. It wasn't awful but I wouldn't go out of my way to fly them again either.","","","Business Class","","5.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","S McIlwain","Canada","2010-03-15","YYZ-SAL-GUA-SAL-YYZ in economy. Well organized check-in and boarding processes for all flights. Convenient schedule and flights all on time. Connections in SAL straightforward and well timed. Hot meal served on the YYZ-SAL legs; no service on the 45-minute SAL-GUA legs. Inflight entertainment consisted of a main screen movie (no PTVs). Seats comfortable enough and legroom was adequate. FAs only appeared for the meal and beverage services and did not make any other passes through the cabin during the flights. They served the hot meal on the YYZ-SAL leg at the end of the flight at lunchtime rather than at the start of the flight in the middle of the morning -- although this makes a lot of sense it's rare to see an airline make an effort to serve meals at mealtimes. Best part of the trip was not having to make a connection in the US thereby avoiding US security hassles.","","","Economy","","7.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Timmons","United Kingdom","2015-03-04","London-Sao Paulo. An interesting comparison with colleagues who were on the BA flight on the same route and time. Check in quick and easy at Heathrow's now almost deserted Terminal 1 (soon to close for rebuilding) but a long walk to actually embark at Terminal 2. Economy similar to most airlines. TAM give you a little pack containing socks toothbrush etc. which most airlines seem to have stopped. Food OK though they were a little ungenerous with the drinks. It would have been nice if they had come round with water overnight. Good selection of entertainment though not as up-to-date as some. Flight from Sao Paulo left late as do most flights from Sao Paulo in my experience.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Goncalves Wanda","Australia","2015-03-04","Flying a domestic flight - almost 5 hours - from Sao Paulo to Belem doesn't give the passenger the right to request a pillow or blanket - after my own experience I got the answer that they were just for International flights. As a frequent flyer I had never experienced that before I frequently fly with Qantas on a short flight 1 hr 45 mins duration where I have a pillow and blanket as well hot meal for main meals or a decent lunch in between.","","","Economy","","5.0","2.0","4.0","1.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Jeff Michel","Switzerland","2014-07-13","GVA-LCY in Economy 'Light' - a low fare with hand baggage only. Excellent value for money. The flight was completely full so trolley bags were checked in (free) at the gate no fuss at all. In spite of being totally full staff smiling efficient drinks sandwich and chocolate all handled on a 1hr 15mins flight. Now if only Geneva Airport could sort out the security queues.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Stephen Lloyd","United Kingdom","2014-07-13","Flight LX 179 from Singapore to Zurich in Business. Seat comfort is good on time with service ok and meals ok. The issue was that in a 38 seat business cabin 20% of the seats were occupied by young children. The according disturbance of noise from electronic games alarms crying and children wandering around and over seats ruined sleep for myself and others on the flight. Whilst I realise with one flight a day on this route Swiss cannot operate a child free policy surely there has to be a limit which allows the business paying passenger to enjoy the service being paid for? Never again unless Swiss change their seating policies.","","","Business Class","","1.0","4.0","4.0","4.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Jim Findlay","Canada","2013-10-13","We had an early morning flight (6.15) and were delayed due to an inflight computer problem. There were no coffee or tea served on the flight because the equipment was not working. The ground staff do not enforce their carry-on baggage rules which mean some people are going on with numerous pieces of luggage or luggage way larger that the specified sizes. If you follow the boarding procedures and are the last group to be called your chances of being able to put your carry-on in the overhead bins are very slight because of amount of carry-on luggage other people have put there. The seats are very tight with minimal legroom so when you have to stow you carry-on under the seat in front of you it just adds to the discomfort. The return flight was equally as bad for most of the same problems.","","","Economy","","2.0","1.0","3.0","2.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Carol Hendrickson","Canada","2013-10-07","September 20 Vancouver to Puerto Vallarta flight 527. September 27 Puerto Vallarta to Vancouver flight 526. I will never fly Sunwing again. Seats are ridiculous with no leg room at all. The flight attendants were rude. Trip was 5 hours and by the time we got off we could hardly move because of being so cramped in those lousy seats.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"tame","/airline-reviews/tame","TAME customer review","Leif Dilling","","2009-01-13","Living in Ecuador now after 2 years in Costa Rica. That is important because I can use my Distancia Miles collected with TACA on TAME and never before using FF-Miles was so easy and well handled. Flying TAME various times between Guayaquil and Quito. The planes are mostly new and modern E190 and A320 used on this Route occasionly their remaining 727 but those are in very good condition. It is a 30 minute hop and you receive a beverage as well a little cake muffin or similar which I find quiet impressive. Flights had been always on time service on the ground and air leaves nothing to complain. Announcements in onboard in English and Spanish ground staff speaking both as well. Changing flights to earlier or later is professionally and quickly handled without extra costs and a smile. I would recommend TAME travelling in Ecuador.","","","","","4.0","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","Joerg Lehnert","","2007-10-08","Quito to Porto Viejo. The plane was a new Embraer 170. TAME provides an excellent service on a level you could expect in Europe may be 10 years ago (and completely unknown in the US). There were beverages offered free of charge in the waiting area. The plane was very clean. Seating was a bit tight but perfectly enough for such a flight. The best thing was that there was an board service consisting of a sandwich and free drinks. The plane was on time and the flight attendants were friendly. Well done TAME.","","","","","","","","","","","","","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Dee Cunningham","Canada","2010-03-15","YYZ to EZE return via San Salvador and Lima in Business Class. All flights on time. Flight attendants friendly and efficient. Flying during the day to Buenos Aires was a nice change from overnight travel and not flying through the US was a nice change and a welcome break from having to deal with redundant (but necessary) security checks. The only complaint has to do with the meal service. Passengers sitting in row 3 often did not have a choice of entree since they ran out after row one. Apart from this I enjoyed the experience of flying with TACA and will probably fly with them again to Buenos Aires.","","","Business Class","","9.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Andrey Gerasenkov","United States","2010-02-22","Very pleasant experience flying JFK-SAP-JFK. All flights on time A320's that looked brand- new with ambient lighting smiling and corteous crew. Both flights departed on time and arrived ahead of schedule. Excellent seat pitch on par with JetBlue I believe. Highly recommended.","","","Economy","","9.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Rene Ebbesen","Denmark","2015-01-26","EZE-GIG one-way in Business class. Very early departure from EZE. Check-in took longer than needed as the staff seemed very chatty amongst themselves. Security was very fast and they did not mind that I brought my water through. Lounge was ok but basic. Aircraft was a reasonable A32x. On board it is 2x2 old style recliners which is much better than regional business class in Europe which is usually 3x3 with free middle seat. Due to the early departure I went straight to sleep but woke up for breakfast which was ok. Then some more sleep. Landed on time in Rio. Immigration had about 30 people ahead of me as one of the US originated planes had landed earlier. Bags were ready when I reached the baggage area. Easy customs as they did not seem to want to scan anyone that day. Would choose TAM again on this route as the only other airline offering business is Emirates which gets to Rio past midnight.","","","Business Class","","6.0","3.0","4.0","4.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Mark Russell","Australia","2015-01-23","Flew from GRU to SCL on 4 January Seat 2A. Quick efficient check in. Flight was on a seemingly older A320. Cabin crew were polite and attentive kept filling up drinks meal was OK. No individual IFE screen - only 2 screens for the three rows of Business Class. Seat only partially reclined - made sleep difficult but only a 4 hour flight. Expect more for International Business Class.","","","Business Class","","6.0","4.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Benjamin Jilek","United States","2014-07-08","My wife and I booked a flight on the Edelweiss flight direct from Tampa to/from Zurich with Swiss. We chose to use Swiss primarily because they are a Star Alliance member and I am a Gold Premier member. We were assigned poor seats didn't get priority boarding or any of the other perks that are supposed to come with Gold Premier status. When I contacted Swiss about this I was advised all the information we relied on in choosing Swiss was incorrect. So even though we paid Swiss which issued the tickets and the plane was referenced as a Swiss flight there were no Star Alliance benefits and I would not receive any miles. As to the Swiss affiliate Edelweiss the plane was hot cramped uncomfortable and all drinks were a charge for this 10-hour flight. This was on the way to and from. To add insult to injury the staff were cold and short even for people from Central Europe and Edelweiss will allow the Economy Plus (Extra) to go empty rather than upgrade anyone with Star Alliance status. Instead they want $200 per person per way. The Economy Plus on our return flight was empty yet they ran out of food (unless you want curry on a 10-hour flight) and we were only 3 rows back from the front of Economy. In short we will never fly Swiss or Edelweiss again. Better bet out of Tampa is to drive to Orlando and take the direct on Lufthansa to Frankfurt.","","","Economy","","","2.0","1.0","1.0","4.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2014-07-08","SKG-ZRH on July 7. This flight was almost empty. Only 28 Pax! Flight back on an A-320. Flight left on time and arrived early in ZRH. Since we were only a few passengers on the flight they rushed the service in all matters. No C-Class passengers so they served everyone within 30 minutes including coffee on a 2 hours flight. I thought they really could take their time. The Purser said to me ""on this flight you have Business class Service it seems"". A bit sarcastic I thought. Food again was again very good. Crew in general friendly. I wish they wouldn't rush on an almost empty flight.","","","Economy","","6.0","5.0","3.0","5.0","0.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Lee Moreau","Canada","2013-10-07","We went from Toronto to Dominican in April for my 30th birthday booking about 3 months in advance and also paying $40 a person to pick our seats so the 4 of us would be sitting together. The day before our flight when we got to check in we notice that now it says Toronto to Montego Bay Jamaica and that our travel time went from 4 hours to 7. We called the airline they said that we have to stop first in Jamaica now drop people off wait while people board and then fly to Dominican! We get to the airport and we are all seated apart with me being by myself away from my friends. While at the airport we talked to several other people just as annoyed about going to Jamaica first and that this is common with Sunwing. We flew to Jamaica had to wait about an hour and 45 minutes on the plane then wait for people to board and finally fly to Dominican. Going home it was the same thing except the people coming back from Jamaica got on first and were the ones that had to stop in Dominican to wait for us. I've been to lots of all inclusive trips before and I have never had something like this happen. Would never ever fly them again. The planes are old no in seat entertainment everyone has to watch the same thing on these TV's hanging from the ceiling.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Hollen","United States","2013-10-03","We were really not sure if we wanted to fly this airline after reading the reviews. Flight was ahead of schedule. Plane was clean flight personal were excellent. Flight was very nice going and coming. The food they served was good. Flew from Cincinnati to Jamaica.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tame","/airline-reviews/tame","TAME customer review","Stephanie Jungholt","","2007-05-30","Quito-Guayaquil-Baltra return. The aircraft on the way to Galapagos was new (A 320) staff polite and helpful. They served complimentary sandwiches and drinks. On the way back to Quito the plane was an old Boeing 727 (?) but again flight and service were okay. I expected the worst from an Ecuadorian domestic airline but after all I would definitely fly them again.","","","","","","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","Roberto Merino","","2007-02-13","Cali to Quito with a stop in Tulcan and connecting flight to Guayaquil. All flights were on time. The Cali-Quito leg was in a Embraer 170 quite confortable and in a 45 min flight form Cali to Tulcan free drinks full lunch and duty free service was performed by nice flight crew. The Quito - Guayaquil leg was an A320 quite comfortable as well. Once again snack and drinks were served on a 30 min flight. Tame is quite a good option for flying within Ecuador and to Colombia new planes great staff.","","","","","","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","Derek Garner","","2006-11-15","After reading some of the comments about TAME I was a little apprehensive about our flights from Quito to the Galapagos. Flew on what appeared a fairly new A320 aircraft the flight attendants were cheerful and helpful. Nice salad on the way out with beer/or wine return a hot lunch. Flights on time. Captain said goodbye to passengers on dis- embarking in Galapagos at the exit door which I thought was a nice touch. All in all a very pleasant experience unlike our flight into Quito from Miami with American Airlines which must be the worst airline ever to fly with.","","","","","","","","","","","","","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","C Parra","Chile","2010-02-22","SCL-BOG via LIM and return. Very easy booking and pay at the internet site I recommend e- check in to avoid the queue at the airport smiling and efficient staff at SCL airport. Nice Airbus but little room for legs good food in both legs very friendly and polite flight attendants. Stop at Lima not too long and departure again on time.","","","Economy","","8.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Alexander Burnat","Switzerland","2010-01-17","LIM-EZE and GIG-LIM On an Airbus A320 excellent on the inbound I flew in Business good food nice leather seats spotless aircraft way back to Lima in Economy good food again helpful crew. All flights on time.","","","Business Class","","9.0","","","","","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alexandre Coias","Portugal","2015-07-24","A good experience with TAP. This is the fifth time this year that I am flying with them. A meal, a pre booked seat and 23 kgs baggage allowance is a good deal. Service on board is good and flight attendants are nice. On the way back to London, I was pleasantly surprised. When I had a recommendation/suggestion to the chief cabin, I was given more than attention and a good experience.","A321/320","FamilyLeisure","Economy","LHR to LIS return","10.0","5.0","5.0","5.0","","4.0","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Klaus Malling","Denmark","2015-01-14","Flight Puerto Seguro - Sao Paulo. The flight was planned for 2 hours in time for the connection from GRU to LHR. However half way through the plane circled for a long time while a heavy thunderstorm raced around. After one hour we landed in Rio De Janeiro which was only announced in Portuguese. Nothing in English which was surprising as English is regarded the main language in the airline world. Eventually we were on the ground for 3 hours lost our connection flight and during 3 hours only offered a glass of water from a crew which found more fun in entertaining themselves (and a few passengers) than explaining what was going on. For safety reasons it is OK to delay but information should be announced in main languages. When in GRU we were offered hotel and food and one-way taxi and was booked on next day flight to Europe. Rather slow but with good service from the staff in GRU.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","K Bush","Brazil","2015-01-14","No organization at check-in no proper boarding English announcements poor and service onboard is lacking. This is ignoring the absurd seats in the A320 in Business Class. It's reach for the global market is somewhat hampered if year after year they keep getting what the passenger wants wrong. Check-in for this GRU-MVD flight was one big fat holiday queue with cardholders business passengers and the poor souls who thought they were avoiding big lines by checking in online included. Why bother buying premium or using more miles or checking in TAM's subpar website before the airport rush? This mess continues at boarding. The agent was ghastly and barked at us. As for our bags they were ticketed on a different flight for reasons I am yet to understand. Lastly drinks were scant and food was dreadful and inappropriate for the flight. I added an extra star for the trip satisfaction only because despite all of that the quiet Business cabin was exactly that.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2014-07-08","Flew from ZRH-SKG on July 3rd. Flight was full (A-320). Despite the flight was 30 minutes late due to late incoming of the aircraft we arrived on time. The onboard Crew were very nice and did go the extra mile always with a smile on their face. They served in coach a little hot meal (Risotto with dried tomatoes and a small chocolate cake) was very good and gave 2 rounds of drinks on a flight of 1.5 hours. Unfortunately they fly only in July and Aug twice a week. I hope they will start an all year service on this route.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Massumi David","Switzerland","2014-07-06","Flight LX 454 Zurich to London City Airport on 16 June 2014. We boarded the plane as normal welcomed onboard and told we were ready to take off despite an earlier bird strike in one of the engines. Informed there was a 20-minute delay due to changing weather conditions. 15 minutes into the flight the pilot announced that we were returning to Zurich as the earlier bird strike had apparently damaged the engine too much. Then we had to be patient for an extra half hour due to the heavy incoming traffic to Zurich. In the end it took us what felt like the same amount of time as the flight would have taken to London. To offer an alternative a crew member announced that we should take the next scheduled flight to London Heathrow at 21.20 hrs. There was no alternative to London City allegedly due to lack of smaller aircraft that could land there. The hostess also announced that as soon as we land we should go straight to gate 31D to board the new flight stressing the point about going straight to that gate twice. I decided to go to Heathrow so I rushed along many other passengers to gate 31D and queued up only to find the gate unattended. 20 minutes later a staff member appeared and told us we should go gate 53D get our new boarding passes there and come back to gate 31D for boarding. While providing us with our new boarding passes the staff at gate 53D also gave us a food and refreshment voucher by way of compensation they said. These were valid for the coffee bar across the hall. So we all went to the coffee bar and queued up there to get our “ free”food and drink. Alas we found out that the vouchers was valid for a bar of chocolate and bottle of water. The time was after 8 pm. I was the last passenger to get a new boarding pass I got seat 36B which is a middle seat in the last row. The best seat in town. Finally took off at 21.55 hrs. We touched down in London Heathrow about 22.30 local time. It was about half past midnight by the time I got to my destination.","","","Economy","","2.0","2.0","2.0","1.0","0.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Smith","Canada","2013-10-01","I understand that I'm not flying first class but Sunwing's planes are disgusting. The plane was dirty both going to and coming back from Cancun. The seats are very uncomfortable. In general it was not a pleasant flying experience and I will never fly with them again.","","","Economy","","2.0","2.0","3.0","2.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Sanders","Canada","2013-10-01","Just returned from a 1 week vacation in Cancun from Edmonton. We had no issues at all flights were on time crew were friendly food was fairly decent for airline standards flight was uneventful (in a good way). I didn't notice any cleanliness issues on the plane. The seats were quite cramped but what airplane seats aren't? Overall it was very average but no complaints.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Petkova","Canada","2013-09-29","My flight to Cancun was delayed 6 hours! You can imagine this is huge when you are only going on vacation for 1 week. We were supposed to arrive in Cancun at noon and have a full day of sunlight. Instead we arrived after dark and wasted a whole day. We were initially told that the delay was 4 hours and then kept changing it. We didn't know when to head to the airport - it was a nightmare. All Sunwing gave us was a breakfast voucher at 11am. Obviously a $10 voucher does not make up for a full day of all inclusive in Cancun.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tame","/airline-reviews/tame","TAME customer review","Philip Cokkinos","","2006-07-29","Quito-Guayaquil-Baltra (Galapagos) return (Y class available only) in an old Turkish 727-200 (Turkish signs over the emergency exits). I hadn't flown in a 727 since a domestic Aerocontinente flight in Peru in 2002. Pleasantly surprised. The interior was refitted (apart from the Turkish signs) and comfortable. My friend and I asked for emergency exit seats with 2-window legroom and got them. All flights on time planes full with Galapagos cruise groups but service quite good with a coffee/drinks service on the 35-min Quito-Guayaquil leg (they managed to serve every single passenger) and a decent brunch plus free drinks wine or beer on the longer Galapagos leg. FAs pleasant and bilingual.","","","","","","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","Kerry Kenton-Clarke","","2005-10-01","Flew with TAME in September 2005 (Quito to San Cristobal round trip). I'd have to agree with the majority of comments on here - whilst the cabin crew weren't rude they certainly came across as fairly miserable. The food - disgusting. Probably the worst I've ever experienced on a 'plane. Outbound was a Ham & Cheese Roll (I had to remove the 'ham' from the equation as it looked so disgusting) - along with a pack of butter and some jam but nothing upon which to spread them! On the return leg lunch included chunks of turkey that must have died from dehydration before being 'nuked' in an airline kitchen - it was inedible. Amazingly this time there was a dry roll but no butter or spread!","","","","","","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","Hubert de Palm","","2005-03-07","Flew Tame to Galapagos in the Month of February 2005. Relatively new air bus A320 planes. Planes were clean and service on board was OK. Nothing special but functional. You expect them to be more friendly since in general I found the people of Ecuador friendly. Food on board was basic nothing special but more than you would normally get on most other carriers.","","","","","","","","","","","","","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","F Castorino","Argentina","2010-01-09","EZE-LIM-SAL-CUN round trip. It was very much like flying domestic Business Class in the US (except this was a 14 hour flight). I was surprised by the plastic glasses and the fact that we got our meal way after the coach cabin was half-served. The food was good staff friendly but disappeared once the meal was served. Seats definitely room for improvement - not comfortable no legrests recline is minimal. Only got an amenity kit at one of the six legs of the trip but it was well equipped. No personal IFE. It is only wise to fly Business Class when you get an outstanding deal (which I did). Overall a decent experience clean modern planes good punctuality record nice staff.","","","Business Class","","7.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","J Funston","United States","2009-12-09","I've flown 10 years in a row every Feb IAD or DCA to SJO - 5 times on TACA. I've found the staff to be friendly & helpful. I speak about 10 words of Spanish and never found that to be a problem. The food as of Feb 2009 was still free as were drinks I wanted. The extra $$$ for a checked bag was only for over 50 lbs - so far no trouble with lost bags. Carry along your own headphones or there is a $5 fee. Also the connect in Salvador is much better than Atlanta or Miami. My only complaint is the seats are a bit snug.","","","Economy","","8.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","James Steward","Canada","2009-09-23","JFK-LIM-JFK via SJO in Economy Class. The aircraft were new clean and on time. The cabin crew were attentive and courteous. Meals drinks and service adequate for the flight duration and fare paid. TACA are a great choice for services from North America to Central and South America. The only comment is to minimize the length and quantity of passenger address announcements given after take-off. They can be distracting and long; especially during late night departures.","","","Economy","","8.0","","","","","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","B Hammell","United States","2015-07-23","Miami to Rome via Lisbon in June 2015 and Venice to Miami via Lisbon in July 2015. TAP did a fantastic job on all legs of our journey. The food was great, flight crew was respectful and competent. The aircraft was clean,  flights were on time. And it is was the least expensive flight available.","","FamilyLeisure","Economy","Venice to Miami via Lisbon","9.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","David Olvierk","Germany","2015-07-21"," I fly up to Lisbon on a near weekly basis generally on  Lufthansa. When there are no seats left I'm force to book with TAP. I'm continuously disappointed and frustrated with TAP, last year I missed my wedding anniversary dinner when I took the mid-afternoon flight home. At Lisbon and with 10 minutes to go before scheduled boarding were suddenly told there was a 6 hour delay! If they'd told us earlier I'd have got another airline and made the dinner. When I wrote a constructive letter to TAP the Costumer service replied saying she was unable to 'communicate' reasons for delays. Second attempt, an automatic reply, until today no one reply on a proper way to my complain. Once again I was forced to fly TAP for the first time in a year and I got a 2 hours delayed flight, this is shocking. Once again why or why are they so dreadfully poor on punctuality! The snack they offered on board was worst since last time. Shocking airline which does not seem to be improving. By the way in 3 years on Lufthansa I have been delayed once for 20 minutes.","A320","Business","Economy","Munich to Lisbon","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Paul Ripley","United Kingdom","2015-01-11","LHR to EZE via GRU. One way economy return in business. I was pleasantly surprised at the quality of the plane the food and the staff. The staff were very pleasant both ways. They don't constantly offer you drinks as you might get in BA but I could never afford business in BA. The lounge at EZE is good. Get drinks food wifi. The lounge at GRU is very busy but I had a great shower there. Totally flat bed in business. Economy was just standard as you would get anywhere. I would definitely fly TAM again.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Gutierrez","United Kingdom","2015-01-11","Travelling between LHR and MVD for the Christmas holidays and back again. Original outbound night flight was cancelled which I discovered because I couldn't complete online check-in. I contacted my agent - they hadn't been informed of any cancellation. I then spent two hours on the phone to the TAM enquiries before being informed that the flight was in fact cancelled. Staff were rude ill-informed and unhelpful. The reason eventually given was mechanical failure. Flight was rescheduled for the next morning at 8 am. Once at Sao Paulo there was a further delay as once the plane was ready to take off the crew had just exceeded the number of hours they were allowed to fly. Return flight was on December 31st. Failure of the air-con system left us stuck on the plane for over an hour before being informed we would have to disembark and board another plane once it was ready. There was no further information within the airport and no apology from the airline no water pr refreshments provided and little help for those travelling with children. Due to land at LHR at 1.15pm on the 1st. Arrived at 6.15 pm. TAM proved itself entirely unreliable on both the outbound and inbound flight. I would have happily paid more for a flight which had managed to maintain its schedule.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Petersen","Denmark","2014-07-03","ZRH-CPH C class on a slightly tired Airbus. Departure from ZRH 1 hour late due late incoming aircraft. Crew was outstanding - Purser came and explained the reason for the delay and apologized accordingly. The whole crew were very friendly and highly professional. Ground and onboard service very good and C class bags delivered first to baggage belt. On leaving the aircraft senior Purser and First officer greeted and thanked all pax nice touch.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Z Islam","United Kingdom","2014-07-01","Travelled between LCY-ZRH and ZRH-IST to and fro and all four flights food was non-existent. LCY-ZRH - Muffin and juice/tea. ZRH-IST - Pasta with tomato sauce a cake and juice/tea. Absolutely no entertainment system onboard not even multi-channel radio! The flights are always late up to 20 mins.","","","Economy","","1.0","3.0","5.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Carson","Canada","2013-09-17","Flight from Las Vegas to Toronto Sep 12 2013. Upon arrival told that flight was delayed by 2 hours and given a $5.00 voucher to placate. Upon my own inspection of airport departure/arrival monitor saw that the incoming Sunwing flight from Toronto was not scheduled to arrive until 12.15 which would actually be over a 3 hour delay. Sure enough our plane did not arrive until 12.15 and then after cleaning refuelling etc. we did not board until 12.45 which was almost a 4 hour delay from our original departure time of 9.00am. No explanation given by Sunwing. Intentionally deceived us of real departure time. Upon arrival in Toronto Sunwing did not post the carrousel for our luggage. Took another 10 minute wait in line up for Sunwing Baggage questions to find out the carrousel number. This employee was very irritable. The best part of this flight was the movie!","","","Economy","","1.0","2.0","1.0","3.0","5.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Fear","Canada","2013-09-17","Traveled from Victoria to Cabo during holiday season company decided to dump us in Vancouver instead of Victoria so they could get back on schedule. Didn't care that they cost the passengers a whole day trying to get back home will never fly with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tame","/airline-reviews/tame","TAME customer review","Jose Kirchner","","2004-10-09","TAME has decent Boeing 727-200s from Lufthansa and a couple of new Airbus A320s as well. Service appears to be much safer (better maintenance and in comparison to flights a few years ago one life jacket per passenger) though food and service can be very basic - no major surprise this airline is operated by the Ecuadorian Air Force (Transportes Aereos Militares Ecuatorians.)","","","","","","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","Bryan Miles","","2004-04-03","Having recently flown TAME I found check in courteous and helpful suitcases are opened for flights to Baltra (Galapagos) in case of food or plants being in them I flew UIO/GYE/GPS and return the A320 aircraft was clean crew very obliging snack and meal up to airline standard (good). aircraft left early on first leg and all other sectors on time. Hand luggage opened in Baltra to check for food/plants etc. Return trip courteous check in and friendly flight crew. I would fly TAME again and look forward to the experience.","","","","","","","","","","","","","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","L Solomon","United States","2009-09-04","I've flown TACA both on Ejecutiva Business and on Economy Class and in both cases it has performed well. My latest trip with them was to JFK in Economy class - bags arrived on time inflight meal was good however the portion was small for a 5 hour flight. The seat was comfortable however a greater pitch would be appreciated.","","","Economy","","8.0","","","","","","","4.0","1"
"taca","/airline-reviews/taca","TACA Airlines customer review","Jean Louis Vergaert","","2009-08-12","Business class Lima to Asuncion. Business seats are not bad at all for a 3 hours flight wide and comfortable though a bit hard and of limited recline but good pitch. No clear priority boarding instructions for business class passengers. Food was decent : fresh ""causa"" (mashed potatoes and stuffing a Peruvian specialty) and vegetable lasagna. Service was fantastic the FA will follow your own speed to serve you and with a great smile.","","","Business Class","","8.0","","","","","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","B Touran","France","2015-07-17","I flew to Lisbon on a very old Fokker 100. On the way back the flight was packed, due to limit weight some luggage had to stay in Lisbon. The crew on board was not attentive throughout the flight. Same horrible snacks offered (choice of sweet/salty) and if one asks for both a sweet and salty snack (since they're so small) the crew will refuse to serve you both. Having paid €360 for my ticket I was hoping for a slightly higher value for money which didn't happen.  TAP is losing the race, with this company never again.","F100","Business","Economy","Nice to Lisbon","1.0","2.0","1.0","1.0","","2.0","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2015-07-17","Lisbon - Rio de Janeiro - Lisbon. Business class seating is old, from late 80‘s. Seats are not angled lie-flat, probably the worst business class offered this days. Old but decent selection of movies although the audio selections weren’t wonderful. Flight Attendants in both directions were very lame. The food was decent but served on a sloppy way, we started with tasty canapés followed by an optional cold chicken plate, the way back was served salmon to start and medium beef as a main, the smash potato was inedible. On both flights a bad attitude but with a smile. We were on the late flight out of Rio de Janeiro so the breakfast in the morning was a huge disappointment, eggs were overcooked, cold milk, no flakes and a rude staff attitude with a smile! Both business class check-ins were quick. The lounge at Rio de Janeiro was decent, food was very good. The only downside was that it was outside of security so we had to make sure to allow enough time after relaxing in the lounge. The lounge at Lisbon was very bad, crowded, limited food and inefficient staff. Both flights delayed with overpriced tickets. TAP Portugal needs to upgrade the service urgently.","A330","Business","Business Class","LIS to GIG","1.0","2.0","2.0","2.0","2.0","2.0","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Mark Russell","Australia","2014-12-31","Flew from SCL to GRU on B777 Seat 7K. Was in transit from Sydney so check in was not applicable. Flight delayed about 1 hour leaving Santiago with few updates as to reason. Flight crew were very polite friendly and hospitable. Menu variety was limited but most people would have been catered for. Wine selection very good with excellent choices from Chile Argentina and Europe. Seat is comfortable but is the inclined flat bed of which I am not a fan of. Most top quality airlines should have lie flat beds. Storage areas were large as too was the legroom. Overall a very pleasant experience.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Bentley","United Arab Emirates","2014-12-18","EZE to GRU in business class on 330 Airbus. Seat recline worked intermittently and IFE had to be constantly rebooted so it was impossible to watch anything. No apologies from staff. No announcement made on arrival of the local time and we had a connecting flight and I hadn't noted that Brazil was an hour ahead of Argentina. Business lounges are not of the same standard as other Oneworld carriers. At GRU we changed planes 777-300 to LHR. Staff on this flight were more attentive and courteous. IFE worked but volume level at max was still too quiet. Breakfast order is taken in advance and nicely presented. Business seat was long enough for me but not for husband whose feet were trapped under the seat in front. I found the seat to be hard. Not bad quality for price paid.","","","Business Class","","5.0","3.0","3.0","4.0","2.0","","","4.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Terence Potesta","Australia","2014-07-01","We flew LX 180 - Zurich to Bangkok on 20 June 2014 - a code share flight - we had booked Thai Airways Sydney to Zurich. We were seated in 33J and 33K The aircraft appeared tired and the seating is very restrictive. With the person in front reclined it is impossible to use the seat table. I sat in seat 33K and found there is a positive - we left on time and arrived on time but we do not wish to repeat the 10 hours in between that the handset was missing. A broken piece of plastic remained attached to some wiring - as it was a full flight we could not be offered a change of seat. The cabin crew appeared to be efficient but by the end of the trip I would rather describe them as glacially indifferent. Food quality served on silly little trays was very poor and small things like no salt or pepper sachet shows a lack of quality control somewhere. The toilet nearest to us ran out of toilet paper. Yet again a poor reflection upon Swiss flight crew. On the positive side we left on time and arrived on time but we do not want to repeat the 10 hours in between. Better seating and re-focused cabin crew would help.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","W Morgan","United States","2014-06-18","(LAX to LHR on United) LHR-ZRH (A320) - JNB (A340) Business class. Outstanding customer service - the purser on the flight from London to Zurich detected a glitch in the onward booking before the plane had landed and the (minor) problem (owing to booking through UA in the USA) was fixed before the plane landed! (It would not have been a crisis either way). Transit IN ZRH: international transit (Euro gates incl UK to Pier E) is not so well signposted as there is an escalator to the left of the immigration hall that saves one from clearing immig/customs and re-entering which happened to a few other transit passengers who didn't notice the escalator sign. Watch out for the sign to Terminal E! A340 Business: Staggered seats arrangement if on an aisle seat try to select one with the arm rest console on the aisle side yourself for extra distance from the aisle. Seats are narrower than some - a little on the hard side but fully flat and ""cosy"". Entertainment on demand and a large choice even for those of us who fly often in the same movie/month cycle. Food very good and a nice compliment of wine if one enjoys that. Very elegantly done! Nice breakfast presentation from a trolley (not a cart).","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","T Moore","Canada","2013-08-28","We travelled August 2013 and the only reason we flew Sunwing was that it was the only choice for the dates we needed. Cabin crew meals cleanliness were all sub standard. Plane was filthy and cramped. Paid for extra leg room seat at emergency aisle and they don't tell you the seats don't recline. Poor. Delayed both going and coming totalling over 6 hours again with no explanation. Crew were uncooperative.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Michaela Gile","Canada","2013-08-22","We flew the champagne flight to Cuba. This meant we got the emergency seats as upgrade seats and a bit of lukewarm sparkling wine in a plastic cup. We were told our upgrade also included meal selection. So did everybody. My husbands entertainment center control (music and movie) was removed. The emergency exit seats were sold at a higher price and mostly to obese persons. This meant that the man that sat next to me was also sitting half way in my seat. The gentlemen in front of me also in an emergency exit seat had problems walking and boarding due to size. He would have been a hindrance during an emergency exit. Never Sunwing again so many better airlines.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tame","/airline-reviews/tame","TAME customer review","J Ariztizabal","","2004-02-12","I agree 100% with Mr D'Adatto Tame´s staff's attitude contrast with the natural friendliness of Ecuadorian people. I have flown twice in the GYE GPS route and many others in the UIO-GYE-UIO and altough the new A320 is quiete a nice airplane the flight attendants on board all my flights are the worst crew I have flown with and believe me I fly a lot. What is the matter with the airline's staff please get someone who enjoy their jobs. Tame's staff have got really a bad attitude towards their customers. I hope and I really do that anyone from TAME would read these comments and take some action about the way they treat their passengers. There is a kind of new airline in Ecuador ICARO which you should try flying at least in the UIO-GYE route.","","","","","","","","","","","","","0"
"tame","/airline-reviews/tame","TAME customer review","Jacques Molitor","","2004-02-04","I made two flights onboard a new A320 between GYE to GPS and the new A320 was really nice - seats were very comfortable. The crew members were kind and polite - food was good ( standard airlines food not a ""grande cuisine"") . The aircraft coming from Quito and Guayaquil was very clean for the return flight (after a short stop over at Baltra airport ) The crew's attitude was very friendly .","","","","","","","","","","","","","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Leif Dilling","Mexico","2009-06-25","GYE-SJO-MEX one way. Another faultless and enjoyable trip on TACA. Check in at GYE very friendly I had massive overweight baggage due to moving from Ecuador to Mexico and got charged only 50$ due to FF-Status very professional and customer friendly. Flight to SJO ahead of time friendly service an ok snack box for a 2 hour flight. Seats in Y very comfortable did not feel cramped at all. Transit in SJO quick and easy no stupid security checks or anything like that. Off the plane and on the next. Flight to MEX on A320(like the first leg as well) again a snack pack served with a warm sandwich (Chicken Beef or Veggie and different choices then GYE-SJO) and flight landed 20 minutes ahead of time in MEX. All in all very satisfactory considering that TACA was the cheapest option as well compared to Copa LAN or Avianca. I always look forward on travelling with them. And to mention all flights were full and boarding was handled very quick and efficient by the very professional TACA Staff. I rated the trip 9 out of 10 becasue the food is not exellent is standard but way better then on any U.S. or european Carriers on flights less then 3 hours.","","","Economy","","9.0","","","","","","","4.0","0"
"taca","/airline-reviews/taca","TACA Airlines customer review","Ariel Abarca","","2009-05-17","SJO/PTY return. Easy to book flights on their web page. Simple online check in and baggage check at airport front desk. All schedules on time. New aircraft (Embraer 190) no in-flight entertainment and fair food on board (free). Professional staff.","","","","","5.0","","","","","","","","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Freitas","Portugal","2015-07-16","FNC-LIS-PRG-BUD-LIS-FNC. TAP privatization seems to have introduced some improvements to the company's general lack of customer service. Cabin crew was very professional, the food served was varied, in reasonable portions and good quality. Flights departed almost on time. I would advise that you check in online and choose your seat at the front of their aircrafts as these ones have larger legroom.","A319 and Fokker 100","FamilyLeisure","Economy","Funchal to Funchal via Lisbon, Prague and Budapest","8.0","4.0","4.0","5.0","","3.0","","2.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2015-07-16","Lisbon - Brussels - Lisbon - TAP planes have started to age, like their crew always absent when someone ask a favor. No services or improvements since late 90‘s. The old A320 still have the same limited seat pitch, bad interiors, mediocre inflight service with poor food (sandwiches). The boarding experience was bad in both ways, cabin crew like to ignore passengers no help with baggage, coats or older passengers, but the smile is always there! No inflight entertainment or WI-FI. Somethings never change with TAP, both flights delayed above one hour. Fortunately already exist better and cheaper options to fly in Brussels and avoid the priced bad TAP experience.","A320","Business","Economy","LIS to BRU","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Bru Simon","United Arab Emirates","2014-11-20","GRU-GIG-GRU. Flew from Sao Paulo to Rio. Domestic cabin crew do not speak English. No English announcements. Flight delayed from GRU. If it wasn't for a gentleman sitting next to me I would not know the reason. I wrote a feedback to the airline to tell then my experience and there answer was "" In Brazil there's no law that says that English announcements have to be made on domestic flights."" Very surprised.","","","Economy","","","1.0","2.0","1.0","0.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","F Bertoni","Italy","2014-10-31","Sao Paulo (Congonhas) - Belo Horizonte. Early morning flight seat factor: 100%. New and clean Airbus A319. Nice and smiling cabin crew. A tasty sandwich offered for breakfast along with coffee tea and other cold beverages. Flight attendants did speak very good English. The ticket was not cheap but worth what I paid. Overall a pleasant experience. Took off on time and did land in BH 20 minutes ahead of schedule.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Donan Chris","Switzerland","2014-06-16","LX1934 April 16 2014. Friendly and very competent crew. Enthusiastic pilots. Good service. Planes in good condition. Clean cabin. Rather poor onboard menu. No special comfort onboard.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Michael Schellenberg","Switzerland","2014-06-02","We flew in march from Johannesburg to Zurich. The flight quality overall was very low. The entertainment system was very old (prehistoric) small screen very few movies and almost half of my leg room was cut due to the entertainment system “box”. Food was poor quality and service very rough. I used to know Swiss from the past and had much better memories than my recent findings. The flight ticket price was ok but far from cheap.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Mike","Canada","2013-08-19","I will never fly this airline again. They delayed us 1.5 hrs on the way to Punta Cana without any explanation and then 3 hours on the way back. Flight attendants had no customer skills and it seemed as if they did not want to be there. Yes this airline might be cheap but I will pay $50 more and fly with other airlines. It seems as the other airlines appreciate my business more.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Copeland","Canada","2013-08-13","Departed Toronto for Punta Cana July 19. Flight an hour late departing. Inflight service and food were ok certainly better than flying AC. Resort was pleasant. Transport to airport scheduled to arrive at 7.30am for an 11.30am departure July 29th. Transport had not shown up by 8am. Told flight was delayed until 9.30pm airport shuttle to pick us at at 5.30pm. Of course our connection to Vancouver was lost. At 5 pm told flight delayed another 2 hours shuttle to pick us up at 7.30pm. At the airport had to stand around waiting for Westjet staff to get their act together. Checked in sat around a mostly shut down airport. Plane departed Punta Cana at 40 minutes past Midnight. Captain came on the intercom with a story about a bird strike in Nassau. Cabin crew started regular service as if everything was normal by pushing round the duty free cart to sell us stuff. No offer of free drinks or extra meals nothing. Will never fly with them again.","","","Economy","","3.0","1.0","2.0","2.0","2.0","","","1.0","0"
"tame","/airline-reviews/tame","TAME customer review","J D' Adatto","","2004-01-08","TAME now operates with two brand new A320. My flight was from GYE to GPS only 1h30 min. The new A320 was really nice but seats were very uncomfortable. The crew members were rude and impolite - the food wasn't good. The return flight was quite the same thing - crew's attitude does not reflect at all the way Ecuadorian people have towards tourists.","","","","","","","","","","","","","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","David Messer","United Kingdom","2015-07-13","We left Manchester on a F100 operated by Portugalia and found this plane to be very comfortable (shame they stopped building these planes). The flight crew were excellent and friendly to all passengers on a full flight. The snack was basic and drinks were included. The check in at Manchester was a breeze. The return flight on the A320 was about 70% full and left about 20 minutes late. Although the flight crew on this flight were not as friendly, they were still very professional. The meal was surprisingly good for this type of flight with excellent Portuguese red wine included. The check in at Lisbon was very professional. From Manchester to Lisbon we have a choice of either TAP or Ryanair .As far as I am concerned it will be TAP who will get my business as the value for money is a lot better compared to Ryanair","F100 and A320","Couple Leisure","Economy","Manchester to Lisbon","7.0","4.0","5.0","4.0","3.0","5.0","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Dan Firshein","United States","2015-07-13","My friends and I were very pleasantly surprised by our trip to Nice, France via Lisbon in June with a return from Paris (Orly) to Newark via Lisbon. The flight from Newark: clean comfortable cabin with more leg room than usual American carriers. Food was good. Movie Selection was good. Flight staff very accomodating. Flight left on time. Lisbon airport clean and modern. Flight from Lisbon to Nice, on an Embraer RJ 145 commuter jet was equally uneventful. From Orly to Newark: Airbus 319 to Lisbon. Flight connection in Lisbon one hour and we made it! Lisbon to EWR on A330. Seats comfortable. Food was good, plane was on time. Staff excellent. Watched 3 movies! The flights were reasonable compared to other major European and North American Airlines. Bottom line I would recommend and travel on TAP again.","A330","Couple Leisure","First Class","Newark to Nice via Lisbon","9.0","5.0","5.0","5.0","5.0","5.0","1.0","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","V Cooper","United Kingdom","2014-10-28","We flew from Heathrow via San Paulo to Lima and returned via Madrid to Heathrow during a package holiday to Peru and I have to say having read some of the reviews that we had very pleasant flights. The planes seemed new to me were clean and comfortable and the food not bad for airline food. I was expecting the worse but all the tit bits I took just in case were not needed. We even had snacks on the internal flights and free drinks so can't complain. However I would advise taking your own supply of water as once dinner had been served and the lights dimmed for the over night flight we saw no sign of the cabin staff until breakfast. The staff never cracked a smile though I can't say they were unhelpful they just didn't seem particular keen and friendly. The only time we saw a smile is when they asked an elderly lady to move seats and then promptly sat an off duty air hostess in the vacated seat because there was an empty seat alongside! A lesson learned if I'm asked to move seats I want to know why I wouldn't mind for a family to be together but not for cabin crew to have a better seat. Saying all that I would fly TAM again! I have certainly flown in better but I have also flown worse so if cost is an issue or its part of a holiday package then don't worry too much. Happily our luggage was fine by the way even though we had connecting flights. Once checked in at Heathrow and on our return at Lima we didn't see it again until the end of flights.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","T Melo","Brazil","2014-09-14","JJ8043 MIA/BSB Boeing 767-300. Check-in was Ok! Lounge Ok too. Cabin crew looked tired and after the dinner service you hardly saw them they spent the whole time talking in the galley. Plane was new a previous LAN aircraft but cabin and business class seats already worn out. Cabin not very clean and did not smell nice like most of TAM aircraft's.","","","Business Class","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Philip Bowen","Switzerland","2014-05-26","BKK-GVA A340-300. The seat pitch is ridiculous and seats are too hard. Legroom very small and IFE box takes some space. IFE average. Food excellent service good on time. Zurich airport very good little lines fast transit. Swiss will replace the A340 by Boeing 777 soon. I hope they will privilege seat comfort and legroom for these long haul carriers the current ones are not good at all.","","","Economy","","5.0","1.0","4.0","4.0","3.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Adam Field","United States","2014-05-23","We just finished flying LAX-Zurich-Rome and Venice-Zurich-LA on the way back). Several of those legs were delayed but only by a few minutes each and they were honestly apologetic about even that much so I'm not complaining. All the cabin staff was friendly and helpful. Food was decent by ground standards but mind blowingly good by economy seat on a plane standards compared to other airlines I've flown. We got a full meal and a sandwich going one way and a meal a sandwich and ice cream going the other way - all several steps above edible. Free booze on the longer legs too! (Various little bottles of spirits plus the house red/white wines. Wines merely drinkable spirits were fairly classy considering we were in coach and they were free. If you want Campari though I learned you have to grab it quickly as they always ran out. Checking in our bags at LAX was the most painless experience I've had checking in. Zurich airport by contrast is surprisingly a bit of a madhouse but while the lines there were long once we figured out which line to stand in it also moved remarkably quickly so we weren't in line for too long. I would definitely fly with SWISS again unless one of the other small handful of respectable airlines were way cheaper. That said not everything was perfect: their website was having issues all the time (we had to call to get our confirmation numbers and to reserve seats because their web reservation system was all kinds of buggy). Our seats on the transatlantic flights were quite cramped (I'm extremely thankful we got seats that were only 2 across or the flight would have been hell. It was still a bit cramped even just me and my wife.) The transatlantic flights also didn't have individual seat-controllable air and as a result got rather stuffy one of the flights.","","","Economy","","8.0","2.0","5.0","5.0","5.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Maureen Adams","Canada","2013-08-13","Flew from Toronto to Los Cabos June 2013. We had upgraded to the 'larger seats' when we booked our all inclusive holiday. My husband needed the extra room after having had a knee replacement 3 months prior to the flight. We were assured the aisle seats we asked for were booked. When we got onto the flight the seats were not aisle side by side rather the bulkhead seats with a 'wall' in front so we were not able to extend our legs at all. When we asked the flight staff they told us they could not move us as all seats were taken. Outcome was my husband stood for most of the 5.5 hours it took to get to Cabo. When we got to Los Cabos airport ground staff said they had not request from Sunwing and that they could not give us different seats. Again we were on the same bulkhead seats and were unable to change seats. We will not fly Sunwing again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Andrew Morris","Canada","2013-08-08","July 31 - August 7 (Toronto - Cancun). Overall I found that the flight heading down and coming back were both very good. On both flights the plane either left on time or early and arrived at the scheduled destination on time. The staff were very friendly and knew how to do their jobs very well. The food was ok not great but it did hold me over for the 3.5 hour flight. I have to say that I was pleasantly surprised by how professional and smooth the whole travel experience was for me and my family.","","","Economy","","8.0","3.0","5.0","2.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","X Novill","Poland","2015-07-10","Lisbon to Warsaw. LIS airport transfer was lame, crowded lounge, no free wi-fi, and food options resume to plastic fast-food. Once again the same old story with TAP, flight delayed 1:20 minutes due to return flight on time. Cabin crew polite and helpful. This time the food served was decent, but in very small portion. No IFE offered. Overall definitely not a terrible but distinctly mediocre experience, Star Alliance already had better and reliable partners on their circle.","A320","Business","Economy","LIS to WAW","1.0","1.0","3.0","3.0","","2.0","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","X Novill","Poland","2015-07-10","LAD LIS - same A340 refurbished plane, this time crew mostly friendly, passing by several times but cutting on service, meal was worst, drinks could be much better, once again no choice of options given. Acceptable IFE offered. Overall, a more decent experience with a bad value for money. This time we land in LIS slightly delayed (40m).","A340","Business","Economy","LAD to LIS","1.0","1.0","3.0","3.0","2.0","2.0","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Graubard","United States","2014-09-10","JJ 8027 SCL-GRU on 5 Sept. 777-300 in Business Class. Had never flown TAM on anything but domestic Brazil flights so wondered how the service would be. I was impressed. Flight attendants were very friendly and welcoming with smiles. 3.5 hour flight and was served a light dinner that was tasty. Seats are not fully flat but recline was comfortable and it would be fine for a trans-atlantic flight. AVOD was good - watched movies and TV shows. Pilot kept us informed of our progress. Landed and waited 20 min for a gate but that is typical at GRU - not TAM's fault. Bag was the 2nd one off - really enjoyed the flight.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Dorman","Chile","2014-09-06","JJ 8028 29 Aug 2014. What a shambolic airline. From the inability to check in online - webpage freezing up the lack of control at the GRU check in - 20 mins wait in the business class line one check in counter open and no control to ensure that only business class pax use the business class check in a mediocre lounge and a plane which was at least 40 years old - seats not much younger - still had functioning ashtrays! As for inflight service - poor! Old business class seats with little recline no individual TV and the old 10inch overhead screen food selection limited and all brought at the same time - so choose eat the cold starter and the main course gets cold eat main course first then starter or leave the starter - only one steward for the business class cabin so service also slow. Poor safety standards on landing: no check that seats were upright classes were left at the seats and not collected and even when staff were paged they did not resolve the issue.","","","Business Class","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Rowling","Australia","2014-05-16","Clean plane. Pleasant crew. Food and entertainment are good. Seats were narrow and not well padded but considering that planes are designed as mass public transport in the air - can't complain too much. We really liked Zurich Airport as a transit point to other destinations. It is small modern and not at all chaotic like some of the bigger transit airports. If you land during the day and have a window seat you get a fabulous view of the Alps. Would use this airline again.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Francq","Austria","2014-05-16","Zurich-Montreal return in A330-300. My first experience with the SWISS long haul business product and very impressed. On the outgoing flight the Maitre de Cabine personally came around addressed every passenger in C by name and wished everybody a most pleasant flight. The meals on long haul flights leaving Zurich are prepared by starred chefs accompanied by good quality Swiss wines which are hard to get outside of Switzerland. Of course on the flight back meal quality is not in this luxury range though adequate. The new business seat converts to a fully flat bed I couldn't wish for more. Flights were punctual as a clock too.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Ian Trotter","Canada","2013-08-05","Total 12hrs delay. July 29-Aug 2 2013. Outbound flight delayed 10hrs. Vague reason of ""managerial decision regarding technical difficulty"". Flight crew very rude with plenty of warning from pilot that ""not our fault we only work here no tolerance etc"". Not woken up for food drinks or snacks. Insulted with $75 voucher for future use. Return flight 2hr delay no apologies no explanation. First experience with Sunwing - not a good one.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Michelle Zaina","Canada","2013-07-24","Just returned from a trip to Cuba July 19th to 24th. A short vacation with a supposedly short flight. We were delayed out of Pearson originally 1 hr 20 mins and then due to bad weather another 4 plus hours. On the way home our flight was delayed over 3 hours and then had mechanical difficulties and was further delayed. This is not the first negative experience with Sunwing.","","","Economy","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","X Novill","Poland","2015-07-10","LIS LAD - Old refurbished Airbus 340, plane was clean but seats very narrow, boarding took a long time caused by cabin crew apathy, they just watch and smile instead of help, decent meal without a choice for the main course, quality of drinks could be much better. No cabin crew passing excepting the meal period. Acceptable IFE offered. Information concerning the flight conditions could be given more often. Landing 1:50 delayed.","A340","Business","Economy","LIS to LAD","1.0","2.0","1.0","1.0","2.0","1.0","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Stephen Henden","United Kingdom","2015-07-02","TAP are charging shockingly high business class prices on their route from Lisbon to Sao Tome. The flight time via Acra is almost 7 hours and in my ignorance and bearing in mind we paid more than £2000 per seat I thought I would get something approaching reasonable seats and service. TAP are using A320's on the route in European configuration. This means that business has little or no more leg room the only benefit being that the middle row of three is not filled. They maintain that the seats are wider but on both our flights were not. This may be OK for a 2 hour business class route in Europe but not on a long haul flight like this at the prices that are being charged. The service was lacklustre and staff seemed to have little interest, the food was OK but inadequate for such a long flight and I arrived at the end of the SAO-LIS tired, hungry and feeling that I had been badly ripped off. I appreciate that an aircraft the size of an A320 is ideal for this route but there is no reason why TAP cannot invest in re-configuring the aircraft into a more suitable layout. BA for example use the same aircraft on a 5 hours plus run to Beirut yet have proper business class sleep seats at the front of the aircraft. If they really cannot do this then charge a small supplement but do not con passengers into thinking they are getting good comfort and service. This is one of the worst airline experiences in relation to value I have had and frankly would have rather flown Ryanair. From the moment we checked in in Lisbon the approach was lackluster. It just got worse from there.","Airbus A320","Couple Leisure","Business Class","Sao Tome to London via LIsbon","1.0","1.0","3.0","3.0","4.0","1.0","1.0","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Frank Trew","United Kingdom","2014-08-28","Very disappointed and annoyed with TAM. We had bought a flight from Sucre to Santa Cruz via Cochabamba and had to be in Santa Cruz that afternoon for an evening engagement. The TAM flight left Sucre half an hour late (or more). this is ironic as all around the airports I was seeing posted saying Thanks for your punctuality and yet the airline itself felt it acceptable to be running so late. Because of this we missed the connection to Santa Cruz and the staff at the TAM desk were not very helpful. All they were concerned about was getting more money out of the customer by charging us to change the ticket to a later flight. This at least they should have done for free and been apologetic about the poor performance of their airline! Perhaps 200 Bolivianos is not a huge amount but it is the principle of it that has so annoyed us and made us not want to travel TAM again or recommend it to anyone.","","","Economy","","","4.0","4.0","3.0","0.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","T Sparke","United Kingdom","2014-08-28","Terrible Business Lounge in Sao Paulo. No wifi awful cold food (not good sandwiches) and uncomfortable seats harsh lighting. Once you're on the flight: Inattentive staff uncomfortable seats not good food and you're lucky if you get a glass of wine in the first 2 hours. I won't be flying with them again. Make BA look like saints.","","","Business Class","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Khatoon Khazeema","Denmark","2014-05-11","I was pleasantly satisfied with Swiss Airline the flights were always clean and on time the crew very friendly and always smiling. Another highly positive aspect of flying with Swiss airline is that you get plenty of leg space (compared to other airlines) and the seats are very comfortable even on short distance routes which shows that Swiss airline is one of the few airlines these days which doesn't compromise quality. We got free Swiss chocolates from the crew as well as sandwiches and drinks. However the sandwiches contained either meat or cheese and that was disappointing for a vegan like me so I would like to see animal-free meal choices next time I fly with Swiss. I would definitely fly with Swiss again and I would definitely recommend Swiss airline to everyone.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P McDonnell","United States","2014-05-07","ORD-ZRH on an A330. Pros: Flight was on time. Cabin service was performed with the usual Swiss efficiency - meal service was quickly served and cleaned up which allowed plenty of time to sleep without interruption. Food was actually very good - dinner was choice of chicken and rice or Swiss dumplings with vegetables and cheese sauce. The dumplings were quite good served in a generous portion with a salad roll and dessert. Also offered a nice variety compared to usual economy fare. Cons: Seats were very narrow and a bit hard though the legroom was adequate. It was tolerable for this flight but would have been very cramped had the flight been any longer. IFE was OK had average selection of TV movies and music.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Peters","Canada","2013-07-24","Edmonton Alberta Canada to Mexico just a little over a month ago. Trip down was average flight was on-time leaving and we even landed a little early. Flight attendants were alright on the way down but on the way back was a different story. Flight was 4 hours late getting to the airport but even before that the complementary service that took us from our resort to the airport got us there another 4 hours early. Spent 8 hours in the airport waiting for the flight. Once we finally were boarded we took off promptly I understood that everyone was tired but it is the flight attendants job to still be courteous and friendly which was not the case. The food was what we expected it to be on a plane and the ""champagne flight"" was actually a 1/4 cup of champagne in a little plastic glass that was only served on the way to our vacation not on the way home. Overall the trip was excellent one we got to our resort but the trip to and from there was horrible and I would defiantly not recommend flying with them nor would I ever fly with them again.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D van Stolk","Canada","2013-07-22","Vancouver - Puerto Vallarta July 12 return July 19. No delays. First flight out. Plane was not cleaned properly candy wrappers on floor dirty tray top dried liquid stains under seats crumbs on seats. Vancouver cleaning crew at fault? Could not check in on line 4 hours before - flight did not exist. Could not do self check at airport or the same reason. 4 am check in staff arrived 15 minutes late. Have never paid to book a seat before and was pleased with assigned seats.. Very little leg room. My big safety concern was no one sitting in an emergency exit row (no one willing to pay the $40). I would feel safer if they moved young able bodied people into these seats. A young fellow asked to sit in one seat and was told he would have to pay. Safety issue. First time flying this airline and I would use Sunwing again for the little extras they provide.","","","Economy","","7.0","1.0","4.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Steven Curfs","Luxembourg","2015-06-26","Operated by Portugalia, two very different stories. On the first leg, nice crew, good tasty sandwich and drink, old but good airplane which was clean, priority boarding with infants respected, all-in-all positive experience and would fly with them again. On the return leg, TAP Portugal's Porto ground staff decided to ruin my day. I am a Star Alliance silver member and should have had no issue with luggage. But for some reason they now told me that my two bags were overweight (30 instead of 23 kg) and that I had to pay 50 EUR each supplement to carry them to BRU, even though I had exactly the same amount of luggage going to OPO, this apparently did not matter. They even told me to go and buy another suitcase, they would be able to accept it free of charge if less than 23kg. Given the fact that I was traveling with three children one of which is a toddler not really an option. But even if, there are no suitcases for sale at OPO so would not have been an option anyway. Talking to the manager did not help either so had to pay. I was told I could complain in BRU but was also told that it would have no effect. That was true because in BRU there was no one even willing to register my complaint. I tried later through the internet but guess what, 3 weeks have passed and still no reply. As for the return flight itself, it was just as good as the one coming into OPO. So a real pity, a nice product but ruined by some ground staff in OPO and some very restrictive rules on luggage. Will fly LH, LX or LG in the future and avoid TP wherever possible.","Fokker 100","FamilyLeisure","Economy","Brussels to Oporto","1.0","4.0","5.0","4.0","","1.0","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2015-06-23","A340 on TAP is better than the A330, because they have been retrofitted. Five of their A330s are old and very bad on everything. A340 have a nice IFE and a nice seat. A clear decline in food, same heavy portuguese wines, but smiley staff. Nothing to complain if you are used to US airlines, but a long way away from European airlines on transatlantic flights. Once more, the ""friends"" of cabin staff were invited into business class. Portuguese way of seeing business class.","A340 / A319","Solo Leisure","Business Class","GIG to ORY via LIS","5.0","3.0","3.0","2.0","3.0","3.0","1.0","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Karl Storrer","Brazil","2014-08-20","GRU-EZE (JJ8000) - Airbus A330-200. I always flew TAM and they always provided a decent service and acceptable coach class seat comfort. But the last time they were able to transform a 2.5 hours flight in a nightmare! It was an early morning flight and my seat was 35K. The interesting thing is I had flown in the very same seat in the very same plane (PT-MVP) one year earlier from GRU to MIA and it was a pleasant flight! But this time they refurbished the interior and had shrunk the space between coach seats. I couldn't find a nice position to relax myself even it being a 2.5 hours flight. The catering was ridiculous just a very small cold tasteless ham and cheese sandwich a lot worse than they use to serve on Sao Paulo/Rio de Janeiro Shuttle Service. The flight attendant told me it was an early morning flight and called that stuff ""breakfast"" and told me the food in night flights on that route was a lot better. I took the night flight to come back and they gave the same small cold and tasteless sandwich! For the price they put in the ticket it should be a lot better. Coach Class used to be good but lately it's a nightmare not only at TAM but on all airlines I have flown.","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Sion Gardiner","France","2014-08-14","I add this old comment out of interest to others. LHR to Sao Paulo Sao P to Salvador. Just a few minutes before scheduled take off - flight delayed by 14 hours! (gone tech). I risked loosing my sailing holiday. The TAM functionaire accompanied and assisted me to get my baggage off the plane and spent a lot of time and effort trying to help me. I say she went well beyond the call of duty! (This flight was delayed not by a fault of TAM but of BA who ""stole"" their slot!) Arriving at SP they tried to organise hotels for all the passengers. Returning to LHR plane half empty - we all got to stretch out - great sleep! the first and last time that will happen!!! All in all warmly recommend TAM - it is important to know the actual cause of the problem. (This is nearly always gross overcrowding both on the ground and in the air).","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Jeff Williams","United Kingdom","2014-05-07","LX 288 ZRH-JNB May 6th 2014. Business class. A really good flight in an A330 with the now excellent flat beds and space. The food wine and the service were excellent with a 30 minute early arrival at JNB. The starboard seats are the ones to go for as they are single. The only criticism I have - a Swiss IA responsibility though the service is subcontracted - is that in the business lounge there is free wi-fi but only for 60 consecutive minutes. After that there is a charge. As I had a 5hr wait this was very inconvenient. Surely having pitched up a business class fare they could at least emulate many high street coffee shops and provide unlimited wi-fi without charge. it's not a big charge in the context of the fare more a matter of principle.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","L Myers","United States","2014-04-30","Thai Airways late arriving into Zurich and missed LH connection to FRA. Swiss rerouted ticket ZRH to ORD and I must say I was pleasantly surprised at how improved the Swiss Air service was (used to fly them regularly 10 years ago). The Tuscan red wine was superb and chicken cardon blue was excellent even for air travel. Staff were very friendly and helpful to both my wife and I. LX008 on 29 April.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Ian Rumley","Canada","2013-07-04","We flew Vancouver/Calgary to Varadero and return in late June 2013. Aside from a one hour delay leaving Vancouver the trip went well. The flight back even arrived 45 minutes early in both Calgary and Vancouver. The airplane going to Cuba had definitely seen cleaner days but the one coming back was fine. The meals they served were quite good. Inflight movies were OK. I travel a lot on business and I have to say that tight seats and so on are the norm and maybe some of the complaints about these kind of things are from people who's expectations are higher than their budgets. If you are more than 5'6"" pay for the extra leg room! If you want to sit together - pay for the seat selection! With a smaller charter airline they don't have as many options when something slips as one of the bigger carriers - make sure your schedule has some wiggle room in case of problems.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Azim Wahid","Canada","2013-07-03","Vancouver to Toronto and back. Was an excellent experience right through from check in to landing. Very professional crews and caring. I was travelling with a 17mth old who is teething so was in discomfort. The crew were always checking up on us as well as they tried to accommodate us to a better seat so our son would be comfortable.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Carvalho","Germany","2015-06-22","Pleasant suprise when I noticed that I was upgraded to Business class. Very good experience. Food and beverages very fine. Flight Purser asking frequently if everything is okay. Very smooth flight.","A319","Solo Leisure","Business Class","Dusseldorf to Lisbon","10.0","4.0","5.0","5.0","4.0","4.0","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Gaspard Smith-Vaniz","France","2015-06-15","I took TAP Portugal last summer to go to New-York on an A330. On the flight over to New-York, everything was bad. The food was horrible and there were TVs but we could not choose which movie we wanted to watch. The flight attendants were not at all. However, on the flight back there were personal touch-screen TVs, the food was great and the flight attendants nice.","a330","FamilyLeisure","Economy","Toulouse to New-York via Lisbon","5.0","2.0","2.0","2.0","1.0","2.0","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Torsten Kaminski","Germany","2014-08-14","EZE-GRU-CDG in December. First leg on A330 rather comfortable due to wide bodied plane but catering disappointing: The usual ham/cheese croissant and cheap lemonades no coffee/tea service or beer on a 2.5 hrs scheduled international flight. GRU-CDG was pleasant due to a brand new 777 plane and despite the 3-4-3 layout in the economy cabin rather comfortable. The design of this aircraft was very stylish and all super clean almost luxurious. Inflight entertainment decent but again catering rather poor. At least wine and beer served plus coffee and a continental breakfast before landing. Due to low fare I was rather satisfied but would not like to spend more than the lowest fare because of the sub-par catering. Ground handling staff were very friendly while on board crew just professional but not unpleasant.","","","Economy","","5.0","4.0","3.0","2.0","4.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","C Jordan","Argentina","2014-08-11","MVD-GRU-MIA and return. All flights on time. Good service good aircraft great IFE adequate food and drink. Ground staff very helpful. Pathetic terminal 1 in GRU.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Shanavas Valappil","United Arab Emirates","2014-04-27","Boarded from Dubai on 17th April 2014. The aircraft from Dubai to Zurich was an Airbus A340. The crew and aircraft were fine though the inflight entertainment didn't have the greatest selection of films etc. My major complaint was the food which was truly awful. I usually fly with either Emirates BA (whose food is okay) or Turkish Airlines (whose food is always excellent). This flight is good for onward connection to anywhere in the world. It arrived early morning.","","","Economy","","9.0","5.0","4.0","2.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Pascal Faoro","Switzerland","2014-04-27","On a flight from Boston to Zurich I have been upgraded to Business Class. My very first experience in this class. Overall it was a very good journey of course. The 4 year old A330 was clean and comfortable. Staff friendly helpful and professionally. Sometimes maybe not so charming as they could or should be. Flight was very pleasant and we landed as scheduled in Zurich.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","H Mill","Canada","2013-06-21","Our 5.5 hour flight turned into 10.5 after having to stop for fuel twice before reaching our destination. They blamed the first stop on strong headwinds and the second one on thunderstorms despite the sky being clear above the airport where we were supposed to land. The whole plane was starving by that time as they had only served a very light breakfast. On the return trip as soon as we were seated they announced that we would be delayed again by having to stop for fuel due to strong headwinds. After reading the other reviews about this airline I believe that they advertise flights as non-stop to get the seats booked knowing full well that they will have to stop for fuel. As if this wasn't bad enough the plane was absolutely filthy with gum and food all over the seats and it was clear that the bathroom hadn't been cleaned for some time. Avoid this airline at all costs.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Drakes","Canada","2013-06-03","My husband one-year-old daughter and I flew Sunwing the week of May 25 2013 to a friend's wedding in Jamaica. We had an extra bag that we were quite willing to pay for - but I didn't need the long drawn-out lecture from the check-in agent about it. Paid $120 return for our extra piece. Check-in agent said she was going to put a note in our account that we had paid for the extra piece. Once we got to Montego Bay Sunwing's transportation to our hotel was disorganized and haphazard. When we arrived at the airport on our return and went to check in there was no note on the account saying that we paid for the extra piece of luggage. I was not impressed in the least. Thankfully the counter staff at the Montego Bay airport were excellent and competent. They agreed to take us at our word and not charge us again. My husband finally found the receipt we received from Sunwing showing that we paid for our extra luggage. Instead of lecturing me about my luggage maybe the Toronto check-in agent should have ensured that she put the information into our account. The flight attendants were good. The plane was cramped. The washrooms weren't as big as a closet. Those things I can understand from a budget airline but make sure your staff are competent.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Sheehan","United States","2015-05-31","My transatlantic flight by SATA was late. I still had to go through customs and security again to make my TAP Portugal flight 536 from Lisbon to Berlin. When I got off the SATA flight the board said final call for my TAP Portugal flight and I knew there was no way I could make it. But then a well-dressed TAP Portugal employee called for Berlin customers and put me at the front of the customs and security lines. I ran to the gate and made it!","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Moosbrugger","Austria","2015-05-28","LIS-GIG in business on A330. Flight left and arrived on time. Plane was in good shape and the crew very friendly good service throughout flight. Seat was comfortable food on board was good. Excellent Portuguese wines (the exception being the sparkling which I did not like). Only negative item was the vintage IFE which consisted of only 4 channels in 2 languages each on which showed various movies in a loop.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","F Bertoni","Italy","2014-08-11","I'm a Lufthansa frequent flyer on the Sao Paulo-Frankfurt route but this time I decided to give TAM a try. Equipment was a Boeing 773. Seat factor: something between 95 and 100% mainly Brazilians onboard. Was pretty much impressed with the large quantity of movies and films available on the IFE. Cabin crew friendly did speak good English but I do agree with some previous reviews: too much talking and gossiping among them. Food quality was in my opinion better than Lufthansa but what a small portion I got for dinner! Good breakfast but no tea available. I found the seat more comfortable than LH: did especially appreciate the footrest each seat has. A small amenity kit was also a nice touch. At the end I have to say I was satisfied but Lufthansa will still be my first choice.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","H Chris","Brazil","2014-08-03","Flight booked form FRA to GRU. Planned departure 2200 hrs. After boarding completed the plane went on a hold position and all the passengers had to get out due to Frankfurt Airport Closure after 2300 hrs. The chaos was perfect! No information poor assistance. Brought us to a hotel in Darmstadt and back to the airport the following day. There - absolute chaos at the gate. Hundreds of people just a few and stressed out TAM staff. Got a comment that my LH frequent flyer status would not count anymore as TAM is now a Oneworld member although I had booked Lufthansa and this was a Lufthansa - operated by TAM - flight. Finally left on the following day. Seats very narrow! Plane totally worn out. Staff very unfriendly. Staff's priority surely were not the passengers! Staff standing in the pantry and having a good time with coffee and drinks reacting rude to any request for help or drinks. Conclusion: TAM - never again!","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Poley Karl","Austria","2014-04-23","LX17 April 21 Seats 39 G/F. Worst atlantic flight ever! I had made reservations for J/K seats we found ourselves packed into narrow and unpleasant G/F seats. The very same happened on flight LX16! The food on LX17 was just bad. The cabin temperature was far too cool even 2 blankets did not help and the cabin crew could not do anything about it.","","","Economy","","4.0","2.0","4.0","1.0","0.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Demetris Pijiolis","Russian Federation","2014-04-21","LX1326 Zurich - Moscow 18 April. Ground service was a disaster with Swiss personnel refusing to assist passengers for the self check in. Seats in the economy class were not comfortable and it was actually the 1st time I saw a 3x3 seat arrangement in the business class section on A320! Food was ok staff during the flight was ok. Inflight entertainment: TV every 2-3 meters with no earphones.","","","Economy","","3.0","2.0","3.0","4.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Chaplin","Canada","2013-06-02","Flew out of Montreal to Puerto Plata via St Maarten round trip April 21 to 28 seats were tight but comfortable the food was good the flights were on time. My only complaint is that the 3 landings were the roughest I have ever experienced in many years of flying.","","","Economy","","7.0","4.0","3.0","4.0","0.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Des","Canada","2013-05-30","I was on my way to Cuba (Santa Clara) for a vacation departed on May 21st from Toronto at 6.20am. Boarded and left early 2 hours into our 3 hour flight the captain came on the PA and less than an hour from our destination we turned around and went back to where we started. Flight crew were sympathetic but Sunwing didn't offer anything other than an apology. Nothing for being 7 hours late to a destination. I had a tall person in the seat behind me who had no choice but to put her knees into my seat back. On the return it was worse. The airport at Santa Clara is a free for all. Of course it was a full flight and there were no seats left for us to sit together. Upon informing us of this offered an ""upgrade"" for $25 per person. Upon saying no he then offered us $20 pp. I have never heard of an airline offering a bargaining system like this. Upgraded seats known as ""Elite Plus"" are the same uncomfortable seats as the rest of the plane however you now have the legroom of any other standard plane in North America. Flight crew were rude. Forget about a blanket as ""Sunwing does not stock us with blankets"". In the future I will change my travel plans or even pay a little extra to avoid this airline at all cost.","","","Premium Economy","","1.0","1.0","2.0","4.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Daniele Tedesco","Italy","2015-05-27","TP836 C class LIS-FCO. I was upgraded at gate and experienced an almost normal seating arrangement (2+3 instead of 3+3) therefore not particularly different than in Y class. Congratulations however to the staff extremely polite proactive smiling and efficient. Excellent food: choice between two main dishes food was well presented tasty and in due quantity. Extremely good choice of Portuguese wines including an excellent douro white plus a 10 years old port and madeira.","","","Business Class","","10.0","3.0","5.0","5.0","0.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2015-05-25","FAO-LIS. Operated by Portugalia. Very old E145. 35 min flight. Bus messy boarding. Leather seats. No service at all on board. Not even water.","","","Economy","","3.0","3.0","0.0","0.0","0.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Perrin Michel","Brazil","2014-07-17","GIG-SSA-GIG. A321 in both cases. Very narrow seats. Cold snack bad quality. Crew once more looked very tired. It seems that since TAM belongs to LAN profit and not customer satisfaction became the main target. A pity when we look backwards.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Laville Pierre","Brazil","2014-06-25","PZ 720 GRU-EZE. Business class in abysmal shape quite in sync with TAM overall performance. The seats are old without plugs with ashtrays in my case full of chewed gums and candy wrappings. Broken trays render the food service experience even more exciting especially when served without a menu. No welcome drink even after waiting 25 minutes before pulling out of the gate. Entertainment inexistent except blasting commercial advertisements on the main screens. Mediocrity is the best adjective to describe this service.","","","Business Class","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Gustafsson Magnus","Sweden","2014-04-13","Zurich to Stockholm April 11. The equipment used on this service was an Airbus A321-100 and I was seated on 4F in Business Class. Flight scheduled 16.35-19.00 but was delayed due to late incoming aircraft so actual time was 16.55-19.20. The travelling experience was generally very good. Swiss offers a traditional full in-service business product also on intra-European flights. This includes a 3 course meal which was very tasteful and included a selection between to hot main dishes. The only thing that is lacking is the timing in the service. No pre-dinner drinks or snacks were offered these had to be ordered at the same time as the meal was served which took quite some time into the flight. The timing of serving coffee/tea was also not as to be expected. The service level in general from the cabin staff I regard as lower than expected. They do their job in a correct Swiss manner but it lacked the sprit and enthusiasm that you would expect from such a well renowned carrier as Swiss. Cabin was clean and tidy and the middle seat was free in Business Class and the seat pitch was good. The seats are however the same as in Economy that is Recaro Slim Seats with artificial leather that to my opinion is not especially comfortable. The same type of seats can be found on several Star Alliance airlines within Europe. They offer no support for your head so if you would like to take a short nap bring your own pillow. An in-flight entertainment system was offered with overhead screens that was ok. Overall though a good experience that however can be improved by quite small measures.","","","Business Class","","8.0","4.0","3.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Studzinski","Poland","2014-04-09","Istanbul-Zurich-Warsaw. Both flights on nice and clean Airbus 320. Cabin crew nice not over enthusiastic or over friendly just did their job. Both flights on time. Food rather poor From Istanbul tiny portion of hot pasta arrabiata with muffin served inedible. To Warsaw - tiny sandwich. The best part of service was a chocolate. The only downpoint is Swiss' obsession with cabin baggage. They fly the same airplane type as any other airlines but their fights and constant quite unpleasant arguments with passengers to check-in cabin bags are horrendous. Such strict policies I have seen only with the low cost airlines. Swiss does it for no reason as other airlines see no problems where Swiss does. There are better options service-wise.","","","Economy","","5.0","4.0","4.0","2.0","4.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Bruce Campbell Sr","Canada","2013-05-29","Flew out of Edmonton. Flight delayed for hours. I should have checked here first! The flight attendant was sympathetic. Flight was ok. Food was horrible. Flight back was delayed again no reason. Had to pay for extras at airport. Would not recommend. With all the delays and problems it is a joke airline.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Candice Schultz","Canada","2013-05-28","Flown with Sunwing 3 times have always had good experiences. Flights always been on time good flights informative pilots who let you know of weather updates/inform of upcoming turbulence flight attendant's have always been kind and willing to help! We just flew with them again May 8th-15th from Toronto to Cayo Coco and had another good experience. Our flight attendant was sweet and we had some good laughs with her! We upgraded to Elite this time and well worth it and will definitely fly Elite from now on not so much for the extra baggage but the leg room is well worth it! Always happy with their service and will continue to fly with them. Not saying complaints aren't valid but until I have a bad experience will continue to fly with them.","","","Premium Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Joel Costi","France","2015-05-25","TP438 May 19. Flew Lisbon - Paris coach. Delayed plane unfriendly staff awful sandwich and no cool coke warm and no ice! Two good points nevertheless price 65 euros ow and arrival in Paris Orly which is closed to city.","","","Economy","","3.0","3.0","2.0","2.0","0.0","","","4.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2015-05-25","LIS-GIG. A340 (retrofitted). Easy check-in at special C class ground floor counters in LIS. Easy boarding despite lack of discipline of non C passengers (not TAP fault). Nice and clean seats. Great IFE with a very intelligent selection of video on demand. Very smiley FAs. Food was just inedible. Arrived on time. Priority luggage first to be delivered.","","","Business Class","","5.0","4.0","4.0","1.0","0.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Enrique Simeone","Belgium","2014-06-10","Flew MVD-SAO C class and then LH 1st class to FRA and TLV due to a mess AF made when arriving and departing late from MVD and thus not allowing me to check bags to TLV. I had to re-route my ticket on the spot through my travel agent and must say that TAM special service agents and staff are always fabulous. Ground staff were smiley putting me at ease as usual and checking me through no problems at all unlike AF ""don't care attitude"". Since TAM became LANTAM not so good. but the spirit of pax first is there. Flight MVD to SAO fine on board and I was then looked after by LH 1st class team on arrival in SAO. I think TAM is great both on the ground and on board. Shame they will discontinue first class. but bravo again! will recommend!","","","Business Class","","6.0","5.0","5.0","3.0","3.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Ronald Burnett","Paraguay","2014-06-08","First class flight from London to Asuncion via Sao Paulo. Cabin staff very efficient. Good food. On time all the way. Baggage arrived safely. Bathrooms kept clean. Cabin staff continued attending throughout the flight. Flight JJ 8085 London / Sao Paulo JJ 8123 Sao Paulo / Asuncion. 3rd June. Seats 44 H / K. 24 D / C.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Badertscher Boris","Switzerland","2014-04-03","LX1623 MXP-ZRH and connection LX180 ZRH-BKK on 11/3/14 Seat 6K. LX161 NRT-ZRH on 3/4/14. Service on the flight was very good. I was surprised on the flight from Milan to Zurich (55 Minutes) that it was possible to serve snacks and drinks. Service was very friendly and not stressed. The connection flight to Bangkok was perfect to staff were very friendly and attentive. The Menu served was good in taste. The seats and the flat bed were very comfortable and easy to operate. Unfortunately the onboard entertainment system was a bit old and slow. The screen was very small and the picture quality bad. Flight from Tokyo to Zurich was very well organized. The connecting flights had been mentioned during all flights. If the transfer to the connection flight was very short the affected passengers were specially taken care of.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Mike Palmer","United Kingdom","2014-03-31","London City to Stuttgart via Zurich in economy was a bit of a curate's egg. The 0730 departure from city left late with no reason landing on time in Zurich. Service with only one crew in economy was slow (and unusually the Cabin Manager not heading back to assist. soft / hot drinks were served though only a muffin offered as food which I think for a 0730 departure is poor by Swiss standards. Cabin secure on the swiss legs was non existent but very thorough on the helvetic legs. Excellent connecting flights in Zurich both ways with Helvetic on immaculate F100 aircraft. Loads of room a smart interior (grey leather seats and red carpet) was spotless along with friendly crew. The return leg from Zurich to City was late leaving due to a PAX miscount with a small dry filled roll and drinks served. Looking forward to the new aircraft due on this route (C series) which starts next year. I think the service has marginally declined since I last flew this route with BA out of city offering a better product. I hope Swiss sort the quality of inflight refreshments out as I do like both Swiss and flying from city.","","","Economy","","8.0","4.0","3.0","2.0","0.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Terry O'Donnell","Canada","2013-05-26","On May 22 we travelled from Edmonton to Cancun. Our party included 4 adults and 1 baby. We left at 8am but before we left we fed the baby at a restaurant. We had snacks with us for her. About 1pm she became extremely hungry and we could not settle her. I asked if there was something I could buy because our baby was hungry. Told me no and that I should have packed something. She wouldn't even give us the breakfast they served because it was old so bringing something on board with us would not have been great either. I asked another who gave us a fruit cup but that didn't last long. Eventually given cheese and crackers which settled our baby. 5.5 hours is a long time for a child especially a baby. You cannot give a baby junk food when they are hungry.","","","Premium Economy","","6.0","5.0","2.0","3.0","5.0","","","5.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Marlene Rivers","Canada","2013-05-26","Seats are not comfortable. My friend and I were separated on our flights we couldn't sit together there and back. Staff on the plane were not friendly and they were very rude to passengers nothing changed there and back.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Nathues","Switzerland","2015-05-20","We travelled on TP931 from ZRH to LIS last Thursday. First negative impression came up when we approached the gate: instead of boarding 40 minutes prior to departure (which is quite a long time for ZRH where I fly nearly every two weeks) the boarding started only 15 minutes prior to the scheduled departure time. So instead of spending the time in the Swiss lounge (I am *G) we had to wait 25 minutes before getting access to an old A320 with really outdated seating. The leg space was non-existent (row 14) and even newspapers were old. The aircraft definitively has seen better times. FA's were very impolite and at one moment I was nearly disciplined for moving towards the rear door just to give way for a FA (I was waiting in front of the toilet when one FA came along the alley to the rear of the aircraft). No smiling and no kind words. There was only a small sandwich as meal for a 2.45 hours flight which I think is not adequate. I would expect that with a LCC but not with a Star Alliance member airline. Landing with more than 15 minutes delay in LIS we were rewarded with an apron position instead of a gate position. Of course there was not a single word of excuse from the crew a bad start into the weekend. On the way back we had booked in business class which was a little bit better in terms of seating and definitively better in terms of catering. However on that flight there were at least 15 OpUps into business (maybe less than 10 paid tickets) and we asked ourselves why did we bother to pay for it.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Himmel","Germany","2015-05-02","I flew the end of February from Frankfurt to Natal (Brazil). The flight from Lisbon to Natal was delayed for 3 hours with no explanation from the very impolite TAP staff. They rejected to answer and said to wait. Finally the aircraft was changed to a small and unknown Portuguese charter company named White. The plane was an old and heavily used A310 no entertainment and seats were not adjustable. The return two weeks later was again 4 hours delayed and flying back with the same old aircraft. Again staff were very unfriendly and seats were not working. I lost my connection flight and train because of the delay. I cannot recommend this airline and surely will not book any flight with them again.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Perrin Michel","Brazil","2014-06-03","JFK-GIG. B767-300. Flat beds. One of the worst Business Class flight of my life on all aspects. 1) Check-in: slow because some passengers from Economy with ""friends"" (TAM employees) were driven directly to Business class counter. 2) Departure was delayed 70 mins. 3)nCabin attendants did not stop gossiping in the galley all night long. 4) We had to take our pillows and blankets from the luggage bins. 5) No printed menu. 6) Food was cold ugly and just impossible to consume. 7) Any request was treated with an ugly face as if to say:"" why are you bothering me"".","","","Business Class","","1.0","3.0","1.0","2.0","4.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Bacallado","Spain","2014-05-27","Sao Paulo - Buenos Aires business cabin. great flight to Aeroparque. Boarding with priority. Once on board great crew very interactive and provided very good service. Departure on time hot lunch served very good menu. Good selections of wine. Seat comfortable for a A320. Arrival on time no Passport lines in Aeroparque which is in the city center of Buenos Aires.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Lane","United States","2014-03-30","JFK to Zurich - economy. Most uncomfortable seating ever. I am only 5 ft 4 and 130 lbs but was in pain and claustrophobic. Narrow seats on top of it so you are nearly sitting on your neighbor. When seat in front reclines it is nearly on your lap. Makes eating drinking or watching movie difficult. Only good thing was choice of movies. Will avoid in future.","","","Economy","","2.0","1.0","4.0","3.0","4.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Gustafsson Magnus","Sweden","2014-03-29","LX1254 Zurich-Stockholm on March 27. Flight departed Zurich on time at 16.35 and arrived slightly before scheduled arrival time at 19.00 at Stockholm Arlanda Airport. Aircraft on this service was an Airbus A320 and I was seated in Economy on seat 10F (a window seat). Flights were more or less fully booked so it was rather cramped and the overhead bins became full before all passengers had boarded. This is quite normal on this particular flight since the load factor is normally very good thus meaning that it may become somewhat uncomfortable for you as a passenger. The standard of the aircraft was good and the seat pitch is perceived to be marginally better than the average carrier on intra-European routes. This may however only depend on the seat design. I have not checked the pitch compared to other airlines. A simple hot vegetable tart was served that in fact was quite tasty. Two rounds of services with both hot and cold drinks were offered during this 2 hr 20 min flight which I appreciated. The spirit and level of personal service and attention of the cabin crew I regard as slightly below the average full-service carrier on intra-European services. An in-flight overhead entertainment system were installed which was ok. The in-flight magazines available is also ok with quiet some variety of Swiss watches also available in the lower price range. The seats is of the more common recaro slim seats with artificial leather that to my opinion is so so. The cabin temperature was quite high which appears to be normal on Swiss flights for some reason. Best credits to the cabin crew that upon landing welcomed everyone to the ""Royal Kingdom of Sweden"". This was very much appreciated by me and I guess by many more Swedish passengers!","","","Economy","","8.0","3.0","2.0","3.0","3.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Natasha Lorne","Canada","2013-05-15","My family and I (a group of 13) travelled with Sunwing and I was extremely disappointed. First and last time with the airline. Flew from Toronto to Punta Cana. Staff in Toronto were not friendly and we all had different staff serving us. The seats were not comfortable and there was not much leg room. The food was good but that's about all I can say about this airline. When we came back from Punta Cana they wanted to charge me $40 for my carry on which was exactly the same weight as when I flew out. I ended up having to take clothing out and they would not let me put it in my suitcase. Staff were rude. Flight delayed 1 hour with no explanation and they did not bother to tell Westjet in Toronto that there were 13 of us who needed to catch the plane to Calgary as soon as we arrived. We ended up missing our flight in Toronto to Calgary.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P Jones","United Kingdom","2013-05-14","Flight out was fine. but flight back was delayed by over 8 hours. Was issued $150 for use on next flight but now they do not operate flights from Gatwick to Toronto. Still trying to reclaim $150 ca dollars to use for next flight to Canada.","","","Economy","","2.0","3.0","3.0","3.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Melisa Brygida","Canada","2013-05-14","First and last time. The planes still have signs on the overhead bins in Slavic. To depart we were delayed 4.5 hours. Toilet problem. Like no one noticed that on the return flight the night before? They wait until the morning to fix it. No space for your legs or even to rest your arms. The TV screen popping out of the ceiling are the size of my cell phone. Seats were dirty and decorated with chewing gum. Staff going were not organized coming back a bit better. If you look at the trip over all and the extras you are dishing out for seat selection larger seats and all you may as well travel with a classier airline!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Simon","Austria","2015-04-06","LIS-AMS on Jan 20 on an Airbus 320 in Business - straight forward morning point to point flight as part of an intercontinental itinerary. Flight was on time (and this is where the good things end) and Business Class was almost empty - Premium Check in at LIS with no lines but refused to check our luggage through to VIE on OS (both airlines are part of Star Alliance) as “they are not allowed to do this unless the connection is on TAP. Although we used two separate tickets this was never an issue before with other major airlines. I guess the agent just did not want to deal with it. As we had a longer layover in AMS it was not a real problem but inconvenient. Boarding was bizarre and the procedure just plain stupid. At first the flight was called for boarding 30 minutes before departure and people are asked to line up starting with pre-boarding for small children and the physically challenged. They were first in line. Then one gate agent goes through the line and tells everybody to stand in one of three new lines (based on class of service and seat number) once this is finished the gate agent starts to board line by line. However you are not allowed to actually board the plane but you have to stand in a new line at the gangway for further 10 minutes before the actual boarding of the plane commences. Basically everybody including families with small children and business class passengers had to stand in three different lines for 30 minutes before they were allowed to board the plane. Never seen such an atrocious boarding procedure before. Once on board service was very lacklustre and limited to the initial meal service and tax free sales. Other than that the female FA was in hiding mode behind the curtain. You could actually see her skipping through various magazines totally unconcerned with serving passengers. Also breakfast was a small plate of cold cuts and sub-par for an almost three hour business class flight. All in all a very disappointing flight especially as previous experiences with TP in Economy have been quite good. TP lounge is Lisbon is nice with good quality offerings both drink- and food wise but tends to get packed during busy times. I could not say that any aspect of the flight was in line with one expects from business class. No drama as TP got us to our destination on time but clearly not recommended as the experience was somewhere between mediocre (on board) and unpleasant (check-in and boarding) Definitely not good enough for business class prices. (Star Alliance Gold).","","","Business Class","","3.0","3.0","1.0","2.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Simon","Austria","2015-04-01","GIG-OPO-LIS on Jan 18 GIG-OPO on an old Airbus 330-200 OPO-LIS on an A319 both legs in Business Class both flights on time with an easy transfer at OPO FA's were attentive and friendly and showed Portuguese hospitality on board. However the transatlantic flight was on an old Airbus 330-200 with angle flat seats in an old style 2-2-2 configuration that were not really that comfortable for sleeping and a vintage entertainment system from the 80s with bad screens showing a couple of films in a loop with even no way to finding out when a film actually starts. What was surprising was that the cabin actually did not look that old and quite fresh. No idea why TP kept the old style seats and the useless entertainment system when they freshened up the plane. Dinner served out of GIG was nicely presented and ok but not stellar. Canapés Smoked Trout (or two other choices) and soup for starters and Sautéed Seafood with Veggies (or Chicken with Lentils or Brazilian Style Dried Beef or Spinach Lasagne) for mains. Portuguese Wines served were good. However the limited cold breakfast (cold cuts and yoghurt) served before landing after such a long flight was definitely not adequate for Business Class. TP uses the Gol Lounge in GIG. While the lounge was comfortable the offerings available were in line with the discount character of Gol and disappointing. OPO-LIS was just a 30 minutes short hop with water served and actually no service to be expected for such a short flight. Most of the Business Class cabin was occupied by TP staff with paying Business Class passengers seated in middle seats while TP staff has been allocated bulkhead seats aisle seats etc. Just a short hop so tolerable but a weird mind set regarding customer orientation. Transfer and EU immigration in OPO fast and easy and shared lounge used by TP in OPO comfortable and nice. All in all a discount Business Class experience but not an unpleasant flight and on-time arrival. However flight to Brazil with LX was a much better experience. TP needs to retire or update these old planes to offer a really competitive transatlantic product. If available at a substantial discount I would not rule TP out for another long haul flight again. (Star Alliance Gold).","","","Business Class","","4.0","2.0","5.0","4.0","1.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Luis Claudio de Jesus","United Kingdom","2014-05-11","My partner and I flew with them from London to Rio de Janeiro. The service provided by the crew was very bad they were very rude and food was the worst quality food I have had from an airline. My seat was broken and the answer I got was there is nothing they could do. I don't recommend the airline at all I regret to not paying £100 more to fly British airways.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Alan Madison","United Kingdom","2014-05-01","JFK-GRU-LHR. Unable to get on any US carrier out or BA back I had no choice but to go TAM. I'd flown previously with them within Latin America and hoped things would be better long haul. Now Oneworld they have a lot to do to meet that standard. At JFK they didn't recognise my Emerald status. Eventually got into the right American lounge usual there. The plane boarded very late. But with no announcements so 90 mins at the gate standing. Queues were chaotic. Lots of staff ignoring passengers. On board got champagne just as well as we waited a further 50mins to take off. They held the flight for two very late passengers in Business class. Surprised me until when they arrived it was obvious that they were off duty crew! Seats are very poor. Not only do they go nowhere near 180 degrees but they are far from flat. Extremely uncomfortable. If you end up in the middle seat of three you are in for a very bad flight indeed. AVOD screen large but they should have spent the money on seats. Food mediocre. GRU the usual chaos on landing late. On the London leg the lounge at GRU is appalling. Nowhere near enough seats for everyone few sockets for chargers. Many people standing like it was a bar. Too hot. Drinks selection OK. Boarded late again after a lengthy wait standing. On board experience similar. I fly long haul 50+ times per year. Ok I am careful about which airlines I use but this as bad a Business Class long haul experience as I have had. TAM not a patch on LAN. Avoid if you can.","","","Business Class","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P Eaton","United States","2014-03-19","LX23 JFK-GVA New York to Geneva in February. Flew economy and in spite of the fact that this was a recently refurbished plane (and perhaps even newish) this plane had the most uncomfortable most narrow least leg-room- endowed least padded seats I've encountered. It shouldn't be this way on a transatlantic flight. All domestic flight seats I've had were better than this seating. What's scandalous is the utter contempt this airline has for the passenger: Not only is the seat narrower than you can imagine - I am a 5' 5"" female who weighs just 115 lbs but the armrests between seats only go up about 35 degrees. Meaning even if you have vacant seats next to you you cannot lie down or spread out. I could see everyone else was as shocked as I was on this overnight transatlantic route. I might add that he bulkhead seats which can be prime seats for leg room etc has entirely an entirely fixed armrest that can't be raised at all. The entertainment system felt out of date. The food was just awful. I kept thinking what could they possibly be thinking? The flight felt less than half full and the need for what I imagine was some need to squeeze extra seats onto the floor plan just wasn't apparent eyeing the plane. I would never ever fly Swiss Air again if I could help it. Again this is transatlantic service from New York City and should be the best foot forward. Is the idea that only business class and above is important to this airline? The business-class seats looked impossibly narrow too.","","","Economy","","1.0","1.0","3.0","2.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Dahle","Sweden","2014-03-17","Flew JNB-ZRH-ARN both flights a pleasure. The A340's business cabin have 9 seats only a quiet oasis between first and galley. No through traffic. 3 seats are solo window seats. Excellent service attentive crew and delicious meals. Very comfortable lie-flat seats. Though 15 minutes late arriving ZRH meaning 40 mins transit there was no problem catching the connecting flight. Onboard the A320 mineral water was offered the transit passengers as soon as we were seated after take-off coffee was offered transit passengers before the breakfast service. Impressive. Our checked baggage arrived ARN despite the short conx in ZRH!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Nicholson Wayne","Canada","2013-05-13","A great experience from the beginning to the end of our trip to Orlando. This airline is to be commended for its very low fares and no charge for baggage. The flight crew was courteous and the trip was very fast. The fact that this was a direct flight puts it above the other airlines where long stopovers at another airport are very common. We will indeed fly with them again.","","","Economy","","9.0","4.0","5.0","3.0","2.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Sharma Dhiraj","Canada","2013-05-12","Took a trip to Dreams Riviera Cancun May 6-10 with my wife and 6 month old child. How can an airline book separate seats for husband and wife plus infant? Sunwing staff agent at Montreal Trudeau airport were more concerned for collecting 200$ from us on excess baggage charges and rushed us to our gate not informing us of the surprise we were to receive boarding the plane. We had to pay another $38 to ensure that we didn't run into another seat booking issue. Upon our day for return Sunwings bus transport was nowhere to be seen an hour later finally a transport van showed up. Get to the airport and again we had to pay 100$ for excess baggage. Sunwing was so disappointing! Never again will I book with such a sub par vacation airline.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Dias","Portugal","2015-03-28","I flew from Lisbon to Paris (Orly) and back. The Planes were Airbus 319. Leg space could be better. I found the staff neat friendly and professional. They greeted us with a smile and a salute. It has improved since the last time I flew with TAP. On the first trip the board meal was a simple turkey or chicken ham sandwich rather plain. On the way back I had a delicious tuna sandwich. One of the best I ate on board. Both flights departed on schedule we even arrived earlier at Lisbon. Actually I was going to try AirTransavia for the first time but they changed my 9 am flight to 6.45 pm without much justification (which would make me completely waste my 1st day) so it cost me 35 Euros more but gave me a free meal free luggage and free cabin luggage. If we buy in advance TAP is only slightly more costly than low cost airlines but includes much more for what we pay.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Yarney","United Kingdom","2015-03-20","I was sceptical about flying with TAP Portugal due to all the negative feedback and only few positive reviews but I still went ahead and flew with them. My flight 15th to the 23th Feb was LGW to LIS LIS to LHR the outbound flight was ok smooth flight departed on time the boarding process was fairly quick! The aircraft looked refreshed - it was Airbus A320-200 the leather seats where comfortable considering this flight was 2 hours. Food was basic just a sandwich with typical fillings - tomato cheese and lettuce. Flying back same aircraft we were 10 minutes late due to late pax arriving at the gate but we landed on time back in Heathrow. Considering Paying less than £100 and getting food and drink included and 23kg luggage limit and having a pleasant flight with TAP Portugal I will fly with them again in the future.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Perrin Michel","Brazil","2014-04-28","GIG-JFK. Brand new B767300ER. Quick and pleasant check-in. Poor lounge. On time at departure. Very efficient and smiling flight attendants (more than on Emirates for instance). Excellent choice of wines but poor food. Full flat bed. A bit narrow and hard but adequate. On time on arrival.","","","Business Class","","5.0","4.0","5.0","3.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Seel","France","2014-04-15","Flight JJ8064 Sao Paolo to Madrid March 30th 2014. Having read some very poor reviews we were a little nervous when our agent recommended this flight. However we were pleasantly surprised. Staff were friendly and helpful the food was not quite up to LAN standards but more than acceptable and served with some very nice wines. The seats were not quite lie-flat but comfortable enough and we were given nice duvets and pillows. The little flight pack was well put together and useful - especially the warm socks! Business Class lounge in Sao Paolo was OK not great and we gave up trying to connect to the Wifi! It was nice and quiet though. The flight arrived 30mins early in Madrid and the bags arrived quickly. They have a bit of a way to go to catch up with LAN but would say that they are getting there!","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Bingham","United Kingdom","2014-03-17","VCE-ZRH-MAN as part of a LH code share mid week and thoroughly enjoyed the experience while the first leg was 40 minutes late (AC swapout) we easily made the connection in ZRH and arrived on time in MAN. Comfy seats nice sandwich choice on the ZRH-MAN sector good flight show and a cartoon on both legs. Personally wished farewell by the captain on both legs. Bags were off and we were clear of MAN in 20 minutes. they were competitively priced too cheaper than the direct EZ/MON services out of MAN.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Richard Birnbaum","United States","2014-03-03","Business class on A330 ZRH-DXB. Had single seat by window 10K. Very comfortable if not a bit hard seat. Easy controls to lounge or lie flat. Food was great service fantastic. Flight attendants really seemed to love their job. IFE doesn't nearly have selection of some other airlines. Departed from E-F gates which means use of shared Panorama lounge shared with many airlines which was not great. Only one hour of wi-fi in lounge then pay 6CHF no big deal.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Madelaine Hruschak","Canada","2013-05-12","I travelled to Mexico twice in the last month with Sunwings and I will never book my trip through that airline again! First trip the airline crew was not accommodating. First flight down was delayed 4 hours. Told we were going to receive a $50 voucher towards our next flight with Sunwing. Still waiting on that voucher. The second trip I took the crew down were horrific! I was sitting with my infant daughter in the first row and the stewardess kept hitting me with elbows etc and I was tucked in to my seat and so was my child without body parts hanging out. There was absolutely no control over passengers by the crew. There were a few passengers that opened their duty free bottles and were drinking them on the plane. Nothing was said or done. I had 3 young children on the plane that didn't need to be subjected to that. The planes were horrible! Tiny aisles broken parts in the washrooms etc.","","","Premium Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Robinson","Canada","2013-05-04","Just returned from a trip to Cancun Mexico with Sunwing. I have flown Sunwing for many years and have always found them to be an exceptional company. I just recently recommended them to my sister for her trip to Cuba. When she returned just a week before we left she told me about there terrible experience on their return flight. I had booked our flight many months in advance as my husband has a disability and we prefer to sit at the back of the plane so that he can board first and get off last. Also he needs a direct flight as he doesn't do well with long periods on the plane. We also prebook the seats to insure our seating. Much to our surprise the flight down had originated in Calgary with the plane half full when it arrived in Vancouver okay it was still direct from Vancouver. On the return trip the plane flew to Calgary first after. A one hour delay. In Cancun where they changed our departure gate just before boarding offering my husband no assistance to get there. Then we all lined up in a big jumbled mess to board a bus they crammed to the fullest to drive to the plane where we had to climb a staircase to board the plane in the crush of all the people who had no concern for disabled or families with small children. It was a gong show! When I said those exact words to the flight crewone woman rolled her eyes at me! When we finally reached Vancouver we discovered they had lost one of our suitcases! Two days later we still have not had any contact with anyone from Sunwing as to where it is. I have been a loyal customer for many years probably will not use Sunwing in the future!","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Perrin Michel","Brazil","2015-03-20","LIS-FAO A319. 30 ion flight. No service even not water. Price: 120 Euros return. Believe it or not. Not yet attacked by Ryanair.","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Martins Coias","United Kingdom","2015-03-20","LHR-LIS return. After flying with them last month I did again book to go to Lisbon. Again I was not disappointed with the service. Going out flight was on time and while there was some confusion with the hand luggage allowed the flight went smoothly and excellent service. Got a special meal and happy with friendly and attentive crew. Returning to London flight was also on time although I really dislike boarding a plane via the bus and this is something TAP needs to change. Normally we board via the arm but there was a Rio de Janeiro flight boarding in that gate so I guess those flights have priority. Again cabin crew was attentive and friendly. I am surprised with comments here as TAP provides a very good service in Europe taking into account the current service on other airlines such as Ryanair and easyjet. Have already booked with them for May.","","","Economy","","10.0","5.0","4.0","3.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Altenbernd","Brazil","2014-04-13","Business class from LHR to GIG on September 28th 2013. It was a very bad flight mainly because of the worst crew I have seen. This crew were arrogant incompetent with inadequate behavior. As soon as we got the plane there was no welcome. They did not give us blankets and pillows we had to ask for it. When they start serving the dinner they brought everything on the same tray. Starters soup and main dish and of course when we started the main dish it was already cold. No dessert coffee tea offered. Just after they served dinner a small bit of turbulence began the seat belt sign was turned on. Turbulence last for about 5 minutes time for the crew stop the service and started their own dinner leaving everything on the tables. I have been complaining about this flight because it was an absurd. The crew are paid for doing their job. I will never choose TAM again mainly because of the way they handle the service I got.","","","Business Class","","","4.0","1.0","2.0","2.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Jordan","Chile","2014-04-06","Return trip LHR-SAO-SCL. 3 April. Positive points: excellent service from check in and flight attendants. Courteous and keen to please. Food OK and served shortly after take off. Personally I like the beds that don't go completely flat although I know its not to everyone's taste. Lounge in LHR is the star alliance one with lots of room and good selection of snacks and drinks. Negative points: Lounge in terminal 1 SAO was getting pretty full at only 06.45. Same complaint as on the outward trip. On both outbound and return trips bread and tea/coffee was only offered once with the meal. Extra was available with no problem but its a hassle having to ask for it. I've done 8 flights with them over the last 4 months most in business and whilst there are still things to improve to bring to LAN standards I reckon TAM is good value for money.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Laville Pierre","Brazil","2014-03-28","Flight 8008 GRU-AEP 22/03/2014. Flight portion purchased in Business class. At the last minute before boarding time passengers were advised that due to equipment change C class would not be offered. Due to this late announcement gate agents were unable (or not willing) to process a downgrade refund and guaranteed me that AEP ground staff would handle my request. Obviously after my arrival in Buenos Aires I was not surprised to see that the office was already closed 20 minutes prior to our landing. Service in Y class inept with a mushy and cold sandwich and a soft drink in a plastic glass. Managed to get an MCO re-issued the next morning. Mediocre flight service and appalling ground services overall.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Yong","United Kingdom","2014-03-03","BHX-ZRH-SIN on a Fokker 100 followed by an A340-300. Both aircraft's were clearly quite old but very well kept. This was my first time using solely mobile boarding passes on my phone for the entire journey and the check-in and boarding experience was flawless. Check-in desk at Birmingham was kind enough to allow my bag which was almost 2kg over the limit which I was not expecting from a European airline. Zurich airport is definitely a selling point for choosing Swiss stylish easy to navigate and very efficient. Swiss also has probably the best-timed schedules for connecting flights between Europe and Asia. Overall service and hospitality onboard both flights was friendly and attentive almost as good as Asian carriers. Can't say the same about the catering which was rather basic (cold sandwich on a 2 hour full-service international flight is unheard of in Asia no menus offered meal portions intercontinental were on the small side). Upsides were the surprisingly good wine available and the delicious Swiss cheese. The Y seat on the A340 is okay but rather outdated with no in-seat power or foot rest and an annoyingly large IFE box under the window seat. No amenity kits whatsoever on a 12 hour flight but the frequent drinks service was appreciated. Overall a rather average inflight experience for the premium price Swiss typically charges sweetened by the excellent experience on the ground.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Pearl","Canada","2013-05-04","Cannot believe how poor the service has become. We have using Sunwing to fly to Puerto Plata for years. In November we were delayed at the POP airport for 5 hours. They gave each of us a $10 food voucher for a particular restaurant. The food was terrible. We recently travelled to Puerto Plata at the beginning of April. We specifically booked the flight which arrived at our hotel by noon. Three weeks before departure Sunwing advised us that the flight times had changed and we were being re-routed to POP via Jamaica. So a 4 hour flight turned into 7 hours and we arrived after dinner at the hotel. Unfortunately before departure I became ill with extreme nausea and a fever. During the flight my husband asked the stewardess for a cold cloth as I was about to pass out. Her only help was to inquire if I had breathing problems. My husband had to go to the washroom to get the cloth. It was a 7 hour flight from hell.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","4.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Nilo Miclat","Canada","2013-04-22","This is the 3rd time that my flight has been delayed. First flight was flying to Dominican Republic as soon as we got to the airport we were told our flight was delayed 8 hours. Given a food voucher for 20 dollars but only for a specific restaurant and the food was terrible. Now I'm flying back from Mexico to Toronto and I was told that my flight is delayed 6 hours. When they post their All Inclusive vacation they try to make the flight schedule more attractive of course most people would not want to arrive 2 am in the morning. Once you're booked all of a sudden your flight schedule is changed and there's nothing much you can do about it. I should have learnt my lesson.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Perrin Michel","Brazil","2015-03-20","GIG-LIS A330-200. Old model. No smile at check-in. He same extremely poor lounge (GOL airlines) unacceptable and now under renovation was a lot of works' noise. As one of the 5 old A330 that TAP refuses to upgrade IFE was poorer than any other airline in Europe. Not on demand at all. Of course no Wi-fi etc.. Plus the uncomfortable beds. A pity. Good news: wine list has been improved. TAP is selling Business class tickets between Brazil and Europe but has 5 old aircraft's (Ex- SWISS) and do not invests in renovating them. It is then a pure gamble for passengers.","","","Business Class","","4.0","1.0","3.0","3.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","I Barreto","Brazil","2015-03-20","TP 0086 GRU-LIS 6/27/14. TP 0089 LIS-GRU 7/6/14. I have flown TAP several times from different cities in Brazil to Lisbon and never had any problems at all. Staff are smiling food is great wine is superb in-flight entertainment is good seats are comfortable. I do prefer TAP to many other companies like Iberia Air France KLM or BA to fly to Europe (except from Swiss or Lufthansa).","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Jordan David","Chile","2014-03-27","SCL-SAO-LHR 24 March. Lounge in SCL is of LAN hence excellent in all respects. Snack to SAO not up to international standards but edible. Airports in Brazil are all of low standards so not worth commenting on. However as many others have reported the business class lounge in SAO is really unacceptable. It is well decorated with a good selection of snacks and drinks but only enough room for about 20 people sitting. I had a 4 hour layover and found there wasn't enough space to even have a cup of coffee standing up! It was unbearable with people standing in the reception blocking entry and exit. It was the same as the situation outside in the public areas so no alternative but to squeeze into a corner and wait. With LAN channelling passengers through SAO on routes to Europe this problem must be resolved or alternative airlines will no doubt be used. SAO-LHR excellent inflight service with very attentive flight attendants and very good IFE. Food was OK well presented but could be improved to LAN standards. To be fair TAM fares are much cheaper than other airlines so we cant be too demanding. I've used TAM a lot within S America over the last year and will continue.","","","Business Class","","8.0","4.0","5.0","4.0","5.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Enrique Simeone","Belgium","2014-02-04","BRU-FRA-SAO-MVD 1st class on transatlantic and c on regional legs as no F available. Tam is a good both on board and on ground company. Their 1st class is only one row of four in both 340 and 777 planes. A little tatty and getting old but all in all the service is rather good especially ground services which pick you up from gate and take you to lounges. Quality quantity and drinks is too local and little international but staff are attentive will fly them again.","","","First Class","","5.0","4.0","4.0","3.0","3.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Saketh Rahm","United States","2014-02-25","BOM-ZRH-ORD. A decent product overall. Positives: Flights departed on time and arrived slightly early. New terminal in Mumbai was a pleasure to use and lounge facilities were still under construction so had all C class area in a converted area which was fine and had great selection of food. I found the flat seat good overall didn't like how it sinks all the way to the ground but sill was flat and not angled which makes all the difference. ORD-ZRH were good multi course and offered cheese and dessert. Wines were excellent. Negatives: Cabin service between the two flights very different BOM-ZRH flight leaves early morning and crew serves light one tray snack which is cold then disappears until 1 hour before landing and serves a one-tray breakfast which was abysmal at best. Crew were cold and looked tired. Cabin also showing signs of age with small stains here and there. Transit in ZRH was not fun Swiss Business and Senator lounges too small for # of pax completely packed by 10am food woefully inadequate and shower facilities more like a train station. Would try them again if price was good but for true luxury consider SQ or EK.","","","Business Class","","6.0","4.0","3.0","3.0","4.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Studzinski","Poland","2014-02-17","Nurnberg-Zurich-Warsaw. First leg on Fokker 100 operated by Helvetic Airways. Old shabby and visibly tired airplane but good legroom. Not so much space for baggage. Short flight so only water and hot drinks offered with a chocolate. Crew ok but not over-friendly. Very short transfer in ZRH into Swiss's A320. What a difference. Nice and comfortable airplane very nice and always smiling crew. Small delayed was caused for waiting for connecting passengers but we arrived on time to Warsaw. Service was a sandwich and small chocolate enough for 1:45 mins flight. Rating would be much higher if first sector was operated by Swiss too.","","","Economy","","7.0","5.0","4.0","4.0","0.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Pamela Gagnon","Canada","2013-04-22","Our flight from Montreal to Cayo Coco was between the 7th and 14th of April. Outbound and return flight was on time in fact we arrived ahead of schedule. We have flown many times with Sunwing and have always been pleasant good food with wine and great service with a smile.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Mavis","Canada","2013-04-21","Just returned from a round trip Vancouver BC to Cuba. Both ways Sunwing was on time departing and arrived to our destination a few minutes early. Service was very good and diner outbound was good breakfast on the return flight was very poor. I will travel with Sunwings again.","","","Economy","","8.0","3.0","5.0","3.0","1.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michele Caforio","Italy","2015-03-04","I've flown from Milan Malpensa to Lisbon and back three days later. First experience with TAP and I would fly them again. Both flights arrived on time return even ahead of schedule on the A321 seat comfort was not so good while on the A319 quite good. Service and food good for a European flight.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Freitas","Portugal","2015-02-24","FNC-LIS. A rather young cabin crew and maybe due to that or not it was the first time since the nineties that I found TAP actually caring for their passengers. A sandwich was offered along with something to drink. If only they would be always like that. The seat pitch though is absolutely terrible.","","","Economy","","9.0","3.0","5.0","5.0","0.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Oliveira","United Kingdom","2014-01-31","Someone had mention in reviews that it was too cold during the flight. Well it should be an advantage Our flight from London to Sao Paulo was a nightmare due to lack of air conditioning on. I prefer to wrap in blankets and extra clothes rather than not having any air at all. We asked staff several times to turn it on but nothing happened. Staff were very friendly though good entertainment panel.","","","Economy","","5.0","2.0","4.0","2.0","5.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","F Burgos","United States","2014-01-15","My trip began in Salvador to Rio. Salvador airport is utter chaos due to construction. Took a while to get checked in. Plane was an Airbus 320 single class very tight seats and lamentable catering. The Rio NY flight on former LAN 767 was paradise in comparison. The flat seats are substantially better then the usual lie flat TAM fare. Food was good yet unfortunately it was exactly the same menu as the incoming NY-Rio flight. I am sure TAM can do better. The soup option was good yet on both segments it was too cold: not good to have soup on a typical Business cart. Better to take a bit more time and serve it directly from the galley. Staff were cordial yet tended to disappear after dinner was over. Arrived on time and baggage was waiting.","","","Business Class","","6.0","5.0","3.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Noreisch","Oman","2014-02-10","MCT-ZRH return flight. Chaotic check-in in MCT with rude ground staff. Access to Star Alliance lounge despite of my TK Gold and my business visa card. No less chaotic boarding in an Airbus 330-300. Packed like sardines ridiculous pitch and cabin crew even colder than the inner temperature. Stop over in DXB has been 2014 long without any explanation. Food disgusting with no hot breakfast no night kit no hot blankets nothing. Needless to say that this will be the last time.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","F Wissmann","Switzerland","2014-02-10","11 January Zurich ZRH - Lugano LUG LX2906 / 12 January Lugano LUG - Zurich ZRH LX2909. Both flights operated by Darwin Airline with a Saab 2000. Both flights punctual and with a great experience. Spectacular view of the Alps. Flight time is 30 to 40 minutes so catering is non existent except a bottle of water and a piece of Swiss chocolate. I paid 100 EUR for the flights and it was worth every cent of it. Will do that again.","","","Economy","","10.0","3.0","4.0","1.0","1.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Brandon Genge","Canada","2013-04-21","My family and I flew from Deer Lake to Punta Cana. We had the elite seats which we paid extra for. We travelled with our 10 month old baby. Leaving Deer Lake we were delayed over 3 hours. There was no pre- boarding. No one to help us. On the way back there was no pre-boarding or elite boarding. I was stuck in a massive queue with my baby. We were on the plane for over 2 hours waiting no complementary drinks. On top of it all they had all of our bags going to the wrong place. Finally made it to Deer Lake. A 5 hour flight took us 12 hours.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Bucci","Canada","2013-04-16","Flew from Halifax Nova Scotia to Varadero Cuba on April 5 2013 return April 12 2013. The staff both going and return were great. Food served on the plane was surprisingly good both times. My only complaint was that both leaving Halifax and return we were close to an hour late for no apparent reason other than the fact that they delayed the boarding. Returning we were supposed to be taking off at 8.55 Varadero time and they didn't even start boarding until 8.50. But having chronic back pain issues I was just glad that we weren't sitting on the tarmac for the hour delay and that I was still generally comfortable in the airport.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Moss","United Kingdom","2015-02-24","Flew TAP several times very rare to be on time. Flew with my family on 24 October 14. The flight was late no reason given when we arrived in Lisbon our car hire company could not be contacted. As we had two young children with us we took a taxi to our destination. Cost us 135 euros. The main problem that I had was the staff at the gate were very rude and off hand. They changed my seat telling me that someone had my seat despite the fact I had booked in on line two days prior to flying. When I got on the plane someone was sitting in the seat I had then been allocated. The steward made me go to the back of the plane while he sorted it out. I was then two rows in front of my family at no time was an apology made in fact I was made to feel it was my fault. When I got up during the flight to use the toilet I stood talking to my family there were several people standing up the same steward came up and demanded I sat down. He was very rude throughout the flight. Not sure if they have heard about customer service. On the plus side our return flight was on time and the staff that time were very good. I did email customer service when I got back in November but had no acknowledgement or apology. Fly often to Lisbon but am getting very fed up with Tap and if it happens again will not fly with them again.","","","Economy","","","3.0","1.0","2.0","0.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Studzinski","Poland","2015-02-18","Lisbon-Warsaw Business Class. Flight surprisingly on time which doesn't happen too often out of Lisbon Airport. Airbus A319. Seats were made of leather but hard old-fashioned and uncomfortable with quite limited legroom. Boarding was quick however cabin crew was not too interested with taking jackets and coats off the passengers. Smart and interesting safety demo. After take off absolutely nothing happened for 1 hr 27 minutes when crew decided to start their service! Not a welcome drink before take off not any drinks or even hot towels for almost 90 minutes. We had to go to the galley and ask for glass of water in business class while crew was having their food. This is something I never understand with TAP waiting sometimes up to two hours to start the service. Why? They did go through the cabin with duty free card but food and drinks were still not served. Finally menu arrived followed by meal which was nice and tasty except horrible pudding. Later crew disappeared for another 1.5 hrs. Overall flight on time food was tasty but service was below any expectations especially waiting for almost 1.5 hr for even glass of water in Business Class!","","","Business Class","","3.0","2.0","3.0","3.0","3.0","","","4.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Tydeman","United Kingdom","2014-01-13","Flew back from Sao Paulo with TAM (having also flown out to Sao Paulo from Heathrow with them). As usual a number of issues. Firstly it wouldn't let us check in online instead confirming that we were on stand-by. Naturally this caused us concerns so we enquired on arrival at Sao Paulo to be told that this was because when we flew out to Sao Paulo we paid extra for exit seats. So essentially they inconvenienced us just so they could try to upsell these exit seats again. Thank you TAM. The check-in clerk was very friendly anyway so that was good. Boarding was utter chaos. The time between boarding starting and the plane starting to taxi was two hours! I don't remember ever having had a flight like it. The seats were hideously uncomfortable as ever and the IFE extremely limited unless you wish to watch hundreds of episodes of Downton Abbey. The crew was alright but expressed the usual bemusement about my partner's veggie meal. Landed slightly early and TAM's ground crew took forever to get the bags off.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Tydeman","United Kingdom","2014-01-06","Flew Heathrow to Sao Paulo and then a week later Sao Paulo to Montevideo. First flight was awful. Paid nearly £90 each just for the privilege of an exit seat. Didn't sleep well all the same as plane was freezing cold all the way. Crew were just about polite but nothing more and certainly no engagement. They spent the time during what I assume would have been the safety briefing chatting in the galley. I normally love airline food and am easily impressed typically devouring everything I am given but both my meals were disgraceful attempts at food and if it wasn't for the fact that we got such measly catering on a 12 hour flight I would've left most of it. The crew vanished after the meal service not even returning with more drinks or even water. IFE is about 20 years behind other major airlines so quite depressing on such a long flight. Having paid extra for exit seats there was then nowhere to stow books and magazines etc. The short haul flight was no better. A pre announced 40 minute delay turned into a 2 hour delay with no explanation and little updating along the way. In fact while we were waiting in the lounge our flight disappeared from the gate screen altogether again with no explanation. The 'meal' was a very unpleasant cheese and ham croissant. Really a horrible airline. On the Heathrow to Sao Paulo journey which my partner and I undertake regularly we will opt for BA next time which is better by a country mile and not normally much more expensive.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Nielsen","Switzerland","2014-02-07","Copenhagen to Hong Kong via Zurich. Flight out of CPH was a couple of hours delayed ""due to late arrival of incoming flight"" which led me to just miss my connecting flight. Well it happens. Unfortunately the Swiss transfer desk in ZRH only wanted to re-book me to a flight departing 24 hours later. I did not like to be delayed for longer than necessary so I had to call a friend to check alternative schedules online while I was there at the transfer desk. Then I struggled to get the Swiss transfer desk to put me on the next flight. To me it was completely unacceptable that Swiss would not put me on the earliest possible connection with another airline instead of having to wait nearly 24 hours to catch the next Swiss flight.","","","Economy","","","3.0","1.0","3.0","3.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Youell","United Kingdom","2014-02-04","13 Dec 2013 LX345 LHR-ZRH. LX154 ZRH-BOM. 3 Jan 2014 LX155 BOM-ZRH ZRH-LHR. Early morning on time flight easy connection in Zurich no more security check. LX345 awful breakfast nice service plane full wheelchair assistance perfectly done. LX154 A330 single seat at back of business. From the start excellent service from all flight personnel pre-flight service was done without fuss or rush. Drinks with nuts and crackers followed by a top notch meal all chosen from Swiss menu. Very comfortable seat which moves to several different positions with ease. Second meal looked good but was still full from lunch. Arrival in Mumbai on time total assistance from Swiss through formalities.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Le Lievre","Canada","2013-04-16","So it appears with other reviews our flight was delayed from Calgary to Cuba by almost 4 hours as well with the crew joking that they had no idea why? We had flown Sunwing for years however the decline in service is so drastic that this will be our last trip with Sunwing.","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Veronika Buckler","Canada","2013-04-11","Elite Plus means you pay more that is it. There are no signs at airport in Calgary to let you know where to go as an Elite member. The food is done for choices by the time you get yours towards the middle. Trying to get a hold of someone if there are issues with your luggage is near impossible. No vouchers were given to us even though we were supposed to get them at check in and after that no one knew anything about them even though it showed on my confirmation slip what was supposed to happen. Plane was delayed from other city so was 7 hours late. The whole airline feels like a money grab and once they have it they couldn't care less what service they provide.","","","Premium Economy","","3.0","2.0","2.0","1.0","4.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Alexandre Coias","United Kingdom","2015-02-18","LHR-LIS return - I haven't been home for a while (Portugal) and I now fly a lot more due to the cheap fares. I haven't flown TAP in a year but I was again pleasantly surprised for the excellent service. The bad reviews here did not put me off booking with them. I am a gluten intolerant and I have the possibility of requesting a GF upfront for free and was very happy with this. Flight out of London on time with nice and friendly cabin crew. Flight was smooth with plenty of food and drink. On the way back from Lisbon boarding was quick and again flight was on time and with a nice cabin crew. I don't agree with most of the reviews here - excellent service pre booked seat 23 kg for free and free food? This is one of the best deals around in Europe! Thumbs up for TAP - Keep it up!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Vojko","Slovenia","2015-02-18","VCE-LIS-VCE 29 Jan 2015 and 7 Feb 2015 A319 and A320 with quite a lot of legroom. Both flights on time. The crew were friendly and professional. Only downside being the meal: now on the inedible side of the airline food. On the other hand wine is still good also in economy.","","","Economy","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Jordan David","Chile","2013-12-13","11 Dec flights 3311 and 8028 economy. Attention at the airports and on board was excellent. TAM is really improving. Food was the normal cheese and ham sandwich to GRU then a better snack with a better sandwich GRU to SCL. What was nice was the attendants passed by 3 times offering drinks something unusual but very welcome in economy. I also like the attention paid to safety on board as the crew were far more conscious of it than on other airlines. For example we were not allowed to sit in emergency exit rows as we didn't speak Portuguese. I would have thought that speaking English would be good enough but I understand their point. Also there was a lot of turbulence across the Andes and they constantly reminded people to sit down which is also welcome. I'm liking more this airline the more I choose them.","","","Economy","","10.0","3.0","5.0","3.0","3.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","G Guena","United Kingdom","2013-12-09","Appalling customer service. We fly all over the world and had booked our business class flights via Sao Paulo however one leg of the journey was in economy as there was no availability of business class. On advice of the airline we booked a seat with extra leg room and made the payment. A few weeks later we were told those seats may no longer be available and they would not be able to tell us until the actual day of the journey. Moreover we would not be automatically be reimbursed unless requested. It is unbelievable that you do not get an automatic pay back where a service is not offered by the company I am horrified at the lack of professionalism.","","","Business Class","","3.0","4.0","1.0","4.0","3.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Colin Dahl","Norway","2014-01-30","OSL-ZRH-BOS in First. I flew OSL-ZRH in Business food just ok service great seating ok. Arrived in Zurich went to the First lounge. Open and clean with good choices of food and drinks. But not stunning in any way. But they had a restaurant there with pretty good options and wine also a big liquor trolley. After some hours me and four more passengers where driven to terminal E for boarding in a Caravelle mini van. Upon boarding I was greeted by the Captain and the Maitre de Cabin and two other very nice FA`s. The cabin feels opulent but not bling like EK. Food was the best I have had in the air wine list good but not the best. Service was very good but I prefer BA. 4/8 in F so we all got window seats. This was a day flight but still I wanted to sleep a couple of hours. They made my bed beside me so I could go to sleep when I felt like it. All in all a great experience.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Francq","Austria","2014-01-29","I have flown more than 10 times with Swiss in the past year both intra-European and long haul and have found a reliable product every single time. What strikes me reading some of the other reviews here is how thoughtless some comments are. On a 40-min flight from Luxembourg to Zurich there is no other option than to serve small bottles of water to speed up proceedings. Swiss does not (yet) operate 777 aircraft and if you can't stand that half the space in the long-haul planes caters for business and first class passengers don't book an economy class seat!","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Deborah Shipley","Canada","2013-04-11","We flew out of Halifax Mar 27 early morning to Cuba. On time flight attendants were friendly and helpful. This flight had many children on board and all received attention from staff. Food service was very good! Received free headphones but make sure to keep them for the return flight. Movie and music was enjoyable. I would not hesitate to use this airline again in the future.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Cornish","Canada","2013-04-11","We flew from Montreal to Cancun on March 24th and back April 1st. Service food staff was excellent no delay both ways. Pleasantly surprised.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Carvalho","Brazil","2015-01-26","TP74 GIG-LIS 8 Jan 2015. TP956 LIS-GVA 9 Jan 2015. TP953 GVA-LIS 18 Jan 2015. TP73 LIS-GIG 22 Jan 2015. Some of the long-haul aircraft have a descent Inflight entertainment with on-demand music and films which works very well but many others have an extremely outdate inflight entertainment system which is not on-demand and is terrible. I would not reccommend it since all the times I flied TAP I had to worry if my flight would happen due to some pay rise strike.","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","4.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Carl Spurling","United Kingdom","2015-01-19","Fly TAP regularly from Manchester to Faro via Lisbon. I really like them friendly crews food and drink (even in economy) included in ticket price comfortable seating with good leg room and free luggage allowance. What's not to like. Oh and never had much in the way of delays. Will use them as often as it fits with my schedule. A nice touch I have been upgraded a couple of times to business class very pleasant.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Jordan","Chile","2013-12-07","Although LAN and TAM are theoretically now one airline they continue to operate as before except I do find their check in and on time performances have improved. The food on TAM however is far inferior to that of LAN. I recently went Santiago to Sao Paulo then on to Natal with TAM and on both flights was served the same ham and cheese sandwich. One flight did offer wine which I strongly recommend others don't try. It was like some kind of very sugary grape juice not like on LAN where you actually get a decent wine even in economy.","","","Economy","","10.0","2.0","5.0","1.0","3.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Laville Pierre","Brazil","2013-12-02","GRU-EZE-SSA JJ8019/3170 Nov 16 2013. No respect whatsoever for Business class paying passengers on their domestic Brazilian flight portions. No matter if you are inbound/outbound TAM makes a point not providing you basic attention regardless of your International Business class fare. Forget Premium seating on the Domestic flights forget early boarding. They gladly sell you on top of a Premium Business class fare a bulkhead seat for an extra R$ 30.00!","","","Business Class","","3.0","1.0","1.0","2.0","2.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Gustafsson Magnus","Sweden","2014-01-21","LX1254 from ZRH-ARN January 20 2014 in Premium Economy. The aircraft used on this service was an Airbus A320 and I was seated in the last row (36F). Since this is a code-share flight with SAS Scandinavian Airlines and I was booked on a SK-flight number you are normally only offered a middle-seat by Swiss unless you select to sit in the the last couple of rows in the airplane which I did. (Gave me a row on myself). The experience with Swiss on Intra-European routes is by no means anything extraordinary. The comfort of the seats are resonably ok but basically the same type of relatively uncomfortable Recaro seats you will find on the other Star Alliance Partners within Europe (Austrian Lufthansa). The Airbus A320-series of Swiss have an in-flight entertainment system with the first generation of screens sliding down from the overhead bins. What is shown on the screens are however so so. Even in economy you are offered free drinks and a snack. On this flight we were offered a ""Tasteful Italian Pizza Slide"". Exactly the same pizza slide has been offered for the last three years while I have regularly been travelling on this specific route. I can tell you that the pizza slide is indeed not especially tasteful! To summaries really nothing to complain about but not a special experience.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Freiburghaus","Switzerland","2014-01-20","ZRH-PEK-ZRH A330-300 new airplane. Outbound about 1hr late at the beginning temperature quite low somewhat uncomfortable. But overall a good flight unlimited drinks and food always served to the seat good AVOD. Inbound - no complaints on-time landing in ZRH.","","","Economy","","8.0","5.0","4.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Nadine Bancroft","Canada","2013-04-11","Flew from Edmonton to Huatulco with no problems at all. On time and arrived early. When we left the flight was delayed by 20 minutes but we arrived right on time. Entertainment was great going down but coming home only 1 movie with 2 shows. Not very good for a 5.5 hour flight. Coming home turbulence was the worst I have ever experienced. The pilot and flight crew did their best in those conditions. Excellent hot meals and snacks. Upgraded to the Elite Plus and would do so again. Overall the best airline we have flown with so far.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","John Slikboer","Canada","2013-04-04","I went to the Bahamas over the Easter weekend with my family and our flight was delayed 2 hours so we spent 5 hours in the airport. On the way back from the Bahamas our flight was delayed again by 2 hours and got to spend another 5 hours in the airport. Don't think that this is acceptable I can understand being delayed once but to do it to the same people twice was not acceptable.","","","Economy","","3.0","1.0","3.0","3.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Bargent","United Kingdom","2015-01-14","Business Class from Funchal to Lisbon and Lisbon to London Heathrow - we were pleasantly surprised at the efficiency of all the staff both at the airport and on board TAP airline. The only thing that lets it down is the service in the business lounge both in Funchal and Lisbon airport - the passengers had to get on a bus to get to the plane. Service on the plane was great food was good and drinks were plentiful. There were no delays and we arrived at LHR with our luggage on the carousel waiting for us.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","L Montenegro","Portugal","2015-01-14","Flew business from Lisbon to Recife return. On the way to Brazil we flew on the old A330 which wasn't too bad apart from the IFE which were very outdated and you had to basically follow the films on each channel as you could not pause them and there was a poor selection of films. The seats on the old A330 were quite good taking into consideration the aircraft's age - the only downside of the seats was that they didn't convert into flat- beds. On the way back to Lisbon we flew on one of the recently acquired A330's which had an upgraded IFE touchscreen and basically the same entertainment system of all other European airlines except from the fact that there were no options to watch the external camera - which for me isn't too much of a problem; the selection of films was quite good this time. Couldn't see too much of a difference from the old seats on the recent aircraft apart from a more modern design and the fact that it had a massage function and reclined 180 degrees but nothing compared to the seats on other airlines. Staff were quite friendly and always present (they would show up in less than one minute after pressing the button) - far too different than in economy. The food was indeed very good with a good selection of wines and main courses. On the way back from Brazil they served typical Brazilian dishes though breakfast was too simple for business class. The lounge in Lisbon is very good though avoidable on peak hours; the lounge in Recife is a joke: terrible! Overall experience with TAP business on long haul flights: quite good and not pricey which makes it worth it.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Redfern","United Kingdom","2013-11-25","Santiago-Sao Paulo in economy. No major issues during the flight. Left on time and arrived ahead of time. Service was acceptable. The problem started once landed in Sao Paulo. As the flight arrived early there were no fingers ready so waited for 20 minutes before docking and an extra hour to collect my luggage as the aircraft ended up docking in a ""different"" finger. This is not a TAM issue it is the airport issue. The Tam part of the journey was ok.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","N Mauricio","Brazil","2013-11-05","TAM long haul business class is below standards of international airlines. The seat is about average but the service is really poor. I would rather fly a European airline in Economy Premium (such as AF or BA) than flying TAM on Business Class. The dinner service is really mediocre: everything is served at once in a tray - so the main dish gets cold while you are eating the first course. There is no choice of appetizers before dinner. The personnel on board does not seem to understand what are the expectations of business class customers. The cost benefit is very bad.","","","Business Class","","2.0","3.0","1.0","1.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2014-01-20","I haven't flown LX for some time so I had mixed feelings of what it will bring. ZRH-HAM-ZRH. Surprisingly the staff on the ground and in the air where very nice and friendly. Flights were each 1 hour + so much expected. Flight to HAM a nice sandwich and a drink was served with a smile the same back. It seems the mentality has changed a bit to the right direction. Flights were on time. On 1 leg we arrived 25 minutes early which was great.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Feuz","Switzerland","2014-01-16","ZRH-DEL Oct 5th. Seats very tight no place for legs! Main meal: four little pieces of chicken with a nondescript puree. White wine in small plastic bottle absolutely tasteless red wine just drinkable. Second ""meal"" a kind of wrap. Disgusting. The steward in my sector was quite nice but when I to the galley to ask for some water the man there did not say a word only showing me with his chin where water was. DEL-ZRH Oct 20th same wrap and breakfast with frozen pieces of fruits. Will avoid LX for long haul flights. Hopefully we have good alternatives from Switzerland. Only good points the flights were on time.","","","Economy","","2.0","2.0","2.0","1.0","0.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","G Aman","Canada","2013-04-03","Flew from Toronto to Las Vegas return. The flight there was ok only delayed by a few minutes. Only downside was that the cabin crew were not very responsive. However the flight back was delayed by close to 4 hours and passengers were only given a $10 fast food voucher. No explanation as to why the flight was delayed. After getting on the flight the staff were rude and they just don't care about passengers. The meals were awful.","","","Economy","","5.0","2.0","1.0","1.0","1.0","","","5.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Godfrey","Canada","2013-04-02","I travel regularly for business and recreation and have not had an experience quite like Sunwing. You can't use their web check in until 4 hours before you fly what's the point if you need to be at the airport 3 hours ahead of time. Before we left for the airport I checked the status of the flight which was supposed to be on time. When we arrived at the airport there were no Sunwing reps at the check in desk which was odd. We checked in using the kiosk and went through security. An hour and a half before we were to start boarding the flight from Toronto to Cancun was updated to be 7 hours delayed. No announcement and no Sunwing reps anywhere to be found. We were given $25 coupons for food which doesn't go very far at the airport and considering we lost a day out of a 5 day vacation didn't seem quite appropriate.","","","Premium Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Dagot Stéphane","France","2015-01-14","ORY-FNC via Lisbon. TAP provides a quite decent service on these routes at very competitive prices: free baggage on-time flights leather seats hot meal on international flights and a good choice of drinks free with good wines. Crew are of different moods: some do just their job but are polite and some are very attentive. The crews' uniform is very elegant and most of them are very smart. A nice thing to know: a large number of TAP agents and crew speak French some of them very fluently and are happy to speak it (not like in Swiss !). All check-and boarding in Portugal were made in French. It's a nice and professional touch.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Tucker","Australia","2015-01-11","8 December TP 571. Flew Tap from Frankfurt to Lisbon. Flight was delayed 20 mins but after that boarding was smooth and efficient. Especially want to praise the cabin crew who were delightful. They were friendly and helpful and constantly smiling. The hot meal was an unexpected bonus as was the drinkable wine both of which were complimentary. Our experience with TAP was perfectly fine.","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Santos","United States","2013-10-25","IGU-GIG. Boarding was a bit chaotic but other than that the cabin was in good shape crew attentive if asked. Nothing special but an OK flight. Took off and landed on time so not much more to ask for. Our luggage on the other hand took almost as long as the flight to get to us after. Don't think this is TAM's fault but was a bad ending.","","","Economy","","6.0","2.0","3.0","1.0","1.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Gaitan","Argentina","2013-10-22","JJ3558 IGU-GRU 16 Oct 2013. Fly this route usually every month. TAM is dropping the quality of service and it shows. Should be considered a low cost airline and not a standard airline. At check in we were almost forced to do self check in seats with more space are sold separately and until last month they served a mini sandwich with 3 choices of cold drinks (no coffee or hot tea) now a small bag of peanuts.","","","Economy","","2.0","2.0","4.0","1.0","0.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Tomaso","Italy","2014-01-16","FLR-ZHR-MIA and back on a 777 the available space for the legs is very tight and the seat is small. Staff depending on the mood some of them are rude with the typical ""German"" kindness. Entertainment system is adequate. Good web-check in system. Fare was really competitive.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Gioles Eugenia","United States","2014-01-14","Flew from New York to Greece through Geneva and returned through Zurich. Half the plane caters to business class. If you're flying economy you're out of luck. The economy class passengers are packed like sardines. No leg room and very tight seats. I'm a small person and I was very uncomfortable. I can't imagine how a larger frame person will be. I'm told that Airbus has nothing to do with the number of seats in a plane. Seats are installed based on the airline requests. An additional issue: I enrolled to the Star Alliance award program through United and Swiss would not credit the missing miles because the trip was already complete when I enrolled but their website does not indicate this. If I recommend Swiss is for the fair last minute booking price and no delays.","","","Economy","","3.0","1.0","3.0","3.0","3.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Alexeyenko Vlad","Canada","2013-04-02","Vancouver to Santa Clara and back. In both cases the planes ran out of fuel and we had to make re-fuelling stops which were not scheduled. Both times the crew made excuses. The crew were nice though. The air- conditioning worked poorly. No inflight entertainment whatsoever. The only positive thing is the option of paying an extra $40 and getting a seat with more leg room. I cant imagine how people manage in the regular seats.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Simpson","United States","2013-04-02","Cincinnati to Cancun flight delayed 2.5 hours. Week later Cancun to Cincinnati flight delayed 5 hours. Bathrooms were the most disgusting I have seen and I was the first to use them as I was in the last row and first in line. We got one drink on a 3 plus hour flight. Crew not friendly after they were so late taking off. Other airlines are worth the extra money. With others you get there on time and you are hydrated when you arrive. Sunwings needs some serious improvement. This flight was $638 Will gladly pay more for a different provider.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","P McDonald","Canada","2013-04-01","Calgary to Cancun flight delayed 12.5 hrs due to 'no crew available'. We were not notified of delay until we arrived at the airport at 6 am only to be turned away and told to come back for a 10pm flight which was also delayed. Were given food vouchers for the airport when we arrived again in the evening after we had just eaten dinner at home so they were useless. A minimal value non-transferable coupon for a future Sunwing vacation within the next year as ""compensation"" is also completely worthless. An entire day of our week's vacation was wasted.","","","Economy","","1.0","1.0","2.0","3.0","4.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","John Duerden","United Kingdom","2015-01-05","LGW/OPO on 24 December returning 27th December. The fare was competitive check-ins fine the cabin crew smiled (on both legs of the trip) the flights were on time. Outcome: Excellent. What's not to like?","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Balazs","United Kingdom","2014-12-31","Porto - London Gatwick flight delayed 2hrs and 7 minutes for no apparent reason. Only explanation given was that the plane came late from Lisbon. I believe they should have provided phone email meal vouchers over 2 hrs of delay nothing like that happened. Be careful with them.","","","Economy","","2.0","4.0","3.0","3.0","0.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","B Baumann","Argentina","2013-10-10","ZRH-AEP via GRU. Do not fly in code-share with TAM using Swiss and then TAM from Sao Paulo to Argentina. On departure in Europe at check in the system did not allow staff to print the boarding pass for TAM. So in both cases I arrived at Sao Paulo GRU without a boarding pass and when going to the TAM transfer desk they told me the flight was oversold and that I did not have a seat. On this trip it was even worse. We finally got on the airplane accepting that we would hold our baby on our laps instead of in the purchased seat and once in the boarded just before departure they came and said we had to get off as they had lost the ticket for our baby in their system. Their words: you need to go and talk to Swiss to get a new ticket. This after a 20hr trip with a 19 month old infant having boarded and everything. Sao Paulo GRU airport is a disaster. No clear directions and badly trained staff. They tell you where to go only to find out that the direction was wrong. When you then talk to them again they say sorry I do not speak English or Spanish. I heard this same comment from a lot of travelers about this airport. Try to avoid this airport.","","","Economy","","","3.0","1.0","2.0","1.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","W Speers","Australia","2013-09-13","SCL-GRU and CWB-SCL-CWB. Having flown from Australia it's always an exciting to travel on a foreign airline. Given that TAM do not fly to Australia this was a real treat! I enjoyed every moment of the flight on a B777 on SCL-GRU and taking away the GRU arrival issues the flight experience was great! I think I would have had a harder time 'getting used to it' had I not spoken my broken Portuguese they really appreciated it as did I! The crew were professional the service expected and the IFE viewable. Domestic BRA flights are simple and easy.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Tungsiri","Sweden","2014-01-14","I flew GVA-ZRH-ARN on January 4 2014. Prior to that I wrote an email to the airline to request a special meal. The airline wrote stating ""you can't order a special meal as we only serve snacks no meals on short flights within Europe."" I was flying business so I was surprised to get such an answer. I provided the airline with my booking number when I contacted them so they saw my booking details. Other than that the flights were great members of the crew onboard were friendly and knew what they were up to. Great service onboard not as good ground service at GVA. The lounge in GVA was all right and customer service agents could definitely do a better job.","","","Business Class","","8.0","5.0","4.0","5.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Karl Moosbrugger","Austria","2014-01-08","ZRH-DEL in Business. Excellent in-flight service in particular the menu and the Swiss wines were delicious. Very friendly crew on board; comfortable seats in-flight entertainment was adequate. On the Swiss business lounge in ZRH was pretty crowded and the snack selection so-so.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Landry","United States","2013-03-30","Feb 23rd 2013 3 of us flew from Ottawa to Punta Cana. I paid premium for the bigger seats I had the bulkhead seat which when there was a queue for the toilet passengers would get in between me and the bulkhead. When I complained I was scorned by the flight crew they told me that they had a right to be there. The crew were also apparently bilingual the girl reading the pre-flight instructions could barely make it with the French part. This was also called the champagne flight the champagne cup is the size of a pill tumbler.","","","Premium Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Patricia Bard","Canada","2013-03-30","Flew to Mexico March 18-25 booked a direct flight from Ottawa to Cancun and of course it was changed to Ottawa Montreal and Cancun. Our friends Seats we're pre-booked and got changed. We booked the VIP Lounge what a joke free drinks and meals are (mini sandwiches). The meals on the plane were terrible. Will never travel with them again very disappointed with the service.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Simon","Austria","2014-12-18","LGW-LIS on Dec 4 on an Airbus 320 in Economy - straight forward midday point to point flight. Flight was more or less on time slight delay into LIS not an issue. Web check-in was working fine and bag drop at Gatwick was friendly with no lines. Portuguese hospitality on board very pleasant friendly flight attendants. A salmon flatbread and drinks including beer and wine were served. FA's were present in the cabin throughout the flight and additional drinks were served on request. Bag out in LIS within minutes after arriving at the belt. Excellent product by TP with food drinks allocated seats and checked luggage included in the ticket price. Fare was also very competitive. Below GBP 60.- a one-way including ridiculous UK departure taxes. Unfortunately TP uses a bus gate for this flight at both Gatwick and Portela but that just a very minor inconvenience. The only negative was that TP uses a pay-per-entry lounge (No. 1 Lounge) for its frequent travelers. The lounge was hopelessly overcrowded. As I did not find a half comfortable space to sit I left again. It was much more comfortable to just wait for the flight in the general departure hall. (Star Alliance Gold).","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Duarte","","2014-12-04","BRU-LIS Oct 18/14. Delayed more than two hours usual lack of info. Flew with TAP seven times since Dec all but one flight delayed. Stopped using their service do not recommend.","","","Economy","","","2.0","3.0","2.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Ewan Barr","United Kingdom","2013-09-12","J Class from GRU to MEX on A330-200. Plenty of space and decent cabin forward of the main door however staff were relatively unfriendly throughout the flight. Meals were ok but nothing special however wine list was very good. Angled lie flat had plenty of space but was uncomfortable in sitting position and not very good as a flat bed (too angled and lumpy with poor headrest / footrest. Nothing was overly bad and very little was overly good.","","","Business Class","","6.0","2.0","2.0","4.0","3.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Andres Baboun","Chile","2013-09-12","September 6 2013 Business Class from Frankfurt to Santiago via Sao Paulo. Airplane 777 fairly new. FA's make you feel they were doing you a favor bringing you food. Very cold service attitude and sometimes rude. They expected everyone to speak Portuguese. Plane in this section had 3 bathroom one was kept locked only for FA's to use. They did not care there was a line and still kept the bathroom closed. Food was ok nothing special. Inflight entertainment had a poor selection of films. Chaotic boarding in SAO.","","","Business Class","","7.0","3.0","2.0","4.0","4.0","","","4.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Kellner","Luxembourg","2014-01-08","Travelling from Luxembourg you will first have to deal with the lack of a proper drop-off zone. This actually makes online check-in a bit useless. The short flight to Zurich is not very pleasant as I really don't like to be flown on those Avro planes. Service is ok for such a short flight even though there was a lack of standards like napkin with the drink or even a cup with the water bottle. They don't serve snacks in economy on a 40 min flight. Unusual for somebody used to the local carriers excellent service. Zurich airport is fantastic! Quiet well organised and nice to look at. The long haul flight to MIA was of good standard. IFE is slow and a bit old fashioned. Service and food was ok for a 10 hours flight. The two girls on our side of the plane were very friendly courteous and helpful. I have to point out the impeccable state of the restrooms throughout the flight! Arrival in MIA was hassle free as we were the only international flight arriving at that time (6pm) and all immigration officers were there only for Swiss. Return from LAX also no drop-off zone for baggage again pre- checked-in online. Treated ourselves to a paying upgrade into business class. The seats are nice and good. Not my favourite though. The food concept is ok and especially the service routine for breakfast was confusing to me: No information about the options on the menu card which makes it even harder to pick a choice from the service cart and it all was on demand. Espresso service is great! All of the cabin crew were really nice caring and friendly. The downturn was the 'maitre de cabine' who was rushing down the aisle with her service cart and lacked proper service enthusiasm and should have taken her team as role models. IFE again too complicated for me compared to LH and EY. Short hop to Luxembourg again uneventful but on an Avro-liner.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Carriglio Mirco","Italy","2014-01-02","ZRH-EWR and BOS-ZRH in business class. Good flight. Check in procedures were fast on both flights with dedicated desk for business first and senator/hon members. Good business lounge in Boston. Flat seats on both flights. Menu was good even if not exceptional. Staff quite good too. Overal a good business class especially if compared with other European airlines but not enough to be compared with Middle East airlines.","","","Business Class","","7.0","4.0","3.0","3.0","3.0","","","0.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Patty Gallant","Canada","2013-03-26","Terrible customer service! We were delayed coming back from Punta Cana. Not a Sunwing rep in sight at the airport. All signs showed on time even after we had been delayed a couple of hours with no explanation. Had to walk out to the tarmac not so bad to do in Punta Cana but not so nice when arriving back in Moncton in a snow storm. Make sure you're wearing proper shoes and bring a coat back with you. Luggage was damaged during the non-stop flight from Punta Cana to Moncton. The Sunwing reps are not being helpful in expediting compensation for that. Once they have your money you're on your own. Don't expect any help!","","","Premium Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Donna Wallace","Canada","2013-03-26","Flew to San Jose Feb 22nd paid for a direct flight but we were informed 10 days prior to our trip that we were landing in Panama. Then on the way home plane was too heavy and had to land in Cancun to refuel. They played a children's cartoon as our return movie asked for a glass of water - never got it. Never again.","","","Economy","","6.0","3.0","1.0","2.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","O Cano","Belgium","2014-12-01","Flight TP 62 16 Nov 2014 Rio de Janeiro-Porto Business Class Airbus 330. Very mediocre airline and service. Main comments: Plane: The plane was from beginning of the 90s! As a result of the age the seats and toilets were old and run-down. I had to change seat (the same goes for my neighbor) because the screens were dead. Staff: better than economy (were they are completely demotivated and even rude) but depends on each of the flight attendants. Some were professional and caring many others were just careless and depressive. Food: better than economy but still very mediocre and even sad. The wines from Porto and Alentejo were not bad.","","","Business Class","","3.0","2.0","3.0","3.0","2.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","O Cano","Belgium","2014-12-01","Flight TP 75 Lisboa-Rio de Janeiro Airbus 340 Economy class 8 Nov 2014. The flight left with 1hr delay (ok this can happen to any airline depending on many factors). The plane was far from being new but still acceptable. The worst of the trip was the following: Staff: the most rude team I've ever seen and I'm a frequent traveler. They never smiled worked liked forced to do so unpleasant not caring about anything and even careless regarding physical appearance and uniform. Food: cheap basic rice with bad meat bad presentation. TAP is usually cheaper than other airlines but get ready to receive a bad/mediocre service! Hopefully they manage to privatize it after several attempts and they become more professional.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Matthew Lee","Hong Kong","2013-08-26","CGH-SDU GIG-IGU IGU-GRU and SCL-GRU in August 2013. Very different experience on these flights. CGH-SDU: cabin crew average food not bad old A319 but ok for such a short flight. GIG-IGU: excellent crew service food only a cold sandwich new A320 which had good seat pitch. IGU-GRU: crew service again very attentive and friendly food the same sandwich I received on previous flight old A320 not so comfortable. SCL-GRU on 77W: best aircraft with acceptable inflight entertainment system but would be insufficient if I was flying long haul. Last few rows with 2-4-2 seating compared to 3-4-3 should be more comfortable. Cabin crews were inefficient and not friendly. Food portion was extremely small. All in all TAM was not bad. My experience of TAM was better than LAN especially on check in efficiency and crew service.","","","Economy","","7.0","4.0","4.0","2.0","3.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Greco Davide","Italy","2013-08-22","MXP-GRU and back in economy class plus GRU-ASU-VVI in business class using LH miles. Overall the experience was positive despite the horrible airport in Sao Paulo a facility where there is absolutely nothing to do: just a few shops low quality bars and restaurants and a couple extremely uncomfortable waiting rooms. They are working to expand the terminal so hopefully it will get better soon. In the air everything was okay: A330-200 for the intercontinental leg and A320 for the Asuncion / Santa Cruz one. Good looking and clean planes and pleasant crew even if not super friendly in some cases. The food quality is slightly above average even though they should serve bigger portions. On the minus side I have to mention the entertainment system which should be upgraded as the selection is rather limited and it needed to be rebooted several times during the 12-hour flight from Milan to Sao Paulo. All flights were on time except the GRU-ASU which left one hour late because of a missing passenger whose luggage had to be offloaded (this apparently simple operation seemed to take ages). Will probably choose them again for my trips to South America as they have a good network and a direct flight from my hometown.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","T Bishop","United States","2013-08-05","3 domestic flights and then one to Miami (on different dates). FOR-MAO flight was uncomfortable. Passengers coughed all 3 hours because of the excessive dryness in the air that I've never experienced in 20 years of flying. On my GIG-SLZ flight I was assigned an exit row seat only to encounter an unpleasant flight attendant who said I couldn't sit there if I didn't speak Portuguese. I got switched to the back of the plane. Disappointing to see the snacks served in so much plastic and packaging. Would use again when cheaper than other airlines.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Mahr","Germany","2014-01-02","SIN-ZRH-MUC in Business proved to be a great experience. Charming crew provided a good (and important for me as the flight departs SIN very late) and quick service. Food and drinks good to excellent. A comfortable seat allowed me to sleep for +8 hours. The only thing (which doesn't bother me personally) some may not like is their IFE which seems to be from yesterday. Quick and agreeable connection in ZRH and again charming service on the 35 minute hop to MUC. All flights were bang on time. I will try to use Swiss more from now on!","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","G Hyde","Australia","2013-12-31","LX 179 SIN-ZRH on 16 December 2013. First flight on Swiss - we were a family flying business class to London via Zurich. We were very underwhelmed by the experience. The headrests weren't clean food and service were average and the basins in the business class toilets didn't work for the entire 14 hour flight - it felt more like premium economy. Compared to other business class services that we had experienced this was at the low end. One redeeming feature - plane was on time and we made our connection to London - again on Swiss. The connecting Swiss flight to London was also business class and the service and food were much improved - and the toilet basins worked.","","","Business Class","","3.0","3.0","3.0","2.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Nathalie Cardinal","Canada","2013-03-26","From Edmonton touch down in Regina to Jamaica. Well that's what is was supposed to be. It was Edmonton to Regina sit on runway for 3 hours then 2 more hours to Toronto sit for 1 hour then 5 hours to Jamaica. No alcohol served until the final leg to Jamaica and they ran out of alcohol before making it half way through serving the plane so people at the back didn't get anything.","","","Economy","","1.0","1.0","5.0","2.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","L Cormier","Canada","2013-03-25","Trip to Orlando waited 2.5 hours in a line-up then waited another 2.5 hours before boarding. Because there were only 2 ticket agents on with 2 flights going out we missed clearing customs in Canada and after arriving in Orlando we waited 2 more hours to get through customs and had to wait another 1.4 hrs to get luggage. Waited 8 hours for a 3.5 hour direct flight. Return flight waited 2 hours in line up to get to ticket agent. Time change now flight is delayed 1.5 hours. Plane was sitting at the airport so why the delay? They blamed US customs. Arrived in Halifax we had to wait one hour to retrieve our bags from the plane. I am a frequent flier and thought I'd try out their direct flight - never again. I could make two stop-overs and still get to Florida quicker.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","O Cano","Belgium","2014-12-01","Flight Porto-Brussels 17 Nov 2014 Business Class (origin from Rio de Janeiro) Fokker 100 operated by Portugalia. The plane was at least 30 year old it should be in a museum and not flying anymore. Everything was old run-down and depressing. However to be fair the staff was particularly nice smiling caring and professional (usually not the case with TAP where staff are usually demotivated careless if not rude).","","","Business Class","","3.0","3.0","4.0","2.0","2.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Grgas","Croatia","2014-11-17","Flew with TAP on Jul 31 ZAG-LIS flight was delayed 40 min captain apologised and explained the reason. Aircraft was very nice clean and seats were comfortable. Dinner served was delicious considering it is a flight over Europe I never expect much from those meals. On a return journey due to crew strike we flew with White Airways also very smooth and pleasant flight. Will use TAP again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Taylor","Australia","2013-07-14","Took several internal flights around Brazil. Rio-Belo Horizonte-Brasilia-Manaus-Rio. Overall I liked all of the flights seats were OK food was quite all right for the short hops we were taking. Cabin staff smiled and were pleased to help. I was surprised that there was no electronic entertainment at all luckily we took tablet PC's. Booking in was quite slow and the automated booking in system has so many questions that I didn't bother even trying with it on any of the flights.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Simeone Enrique","Belgium","2013-07-10","BRU-FRA-SAO-MVD return. 1st class cabin on all intercontinental legs. Did two trips in May and June all of 6 legs inbound and outbound using LH (code share) for the BRU-FRA-BRU legs and TAM for the rest. Both A340 and B777 aircraft. Well trained staff. Excellent concierge service on ground and very good onboard. Specially for waiting for you at gate to take you through security pass control and immigration quickly. Service includes picking your bags too no limo service in MVD. Aircraft has only 4 seats in 1st class cabin and I was the only pax on all of 4 transatlantic legs. Good food and ok drinks. Amenities ok. All in all good service reminded me of good old Varig 1st class service. Will recommend.","","","First Class","","8.0","5.0","4.0","3.0","5.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Susan Worner","United Kingdom","2013-12-23","Manchester to Zurich morning flight departing 08.40 has been late in departing on a number of times recently. This causes problems for onward connecting flights or train departures. The reputation of Swiss being punctual is being harmed which is a shame. The quality of the refreshments - a very cold dry croissant not even wrapped (hygienic reasons it should be) is not acceptable! Swiss could do better. Otherwise the flights are excellent service top-class.","","","Economy","","8.0","5.0","5.0","2.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","K Anderson","Switzerland","2013-12-23","Great reputation but poor delivery. Poor service in economy on the long hauls flights I took. Very young inexperienced and simply untrained staff (particularly in economy on JNB-ZRH route) sometimes poor in English and surprisingly not able to speak neither German nor French. Food is as average as any other airline nothing special. Space between seats is most certainly amongst the least generous of airlines for long haul flights. Really nothing special and that's a disappointment given its reputation which was most likely well deserved back then but most certainly not today.","","","Economy","","4.0","2.0","2.0","2.0","3.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Gary D Harvey","Canada","2013-03-25","My wife and I purchased the ""Elite"" package for flying. The only thing that we received for the $100/person was the extra baggage weight. The occupants in seat 1 abc and 2 abc are very cramped yes you can stretch your legs out but the seats are ""very"" narrow. If in seat 1c as I was you can not stretch your legs as your feet go into the aisle leading into the stewardess station. We found the stewardess very unpleasant.","","","Economy","","5.0","2.0","2.0","2.0","2.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Loppe","Canada","2013-03-22","Regina to Montego Bay Jamaica return. The flights were on time in fact a few minutes early both ways the staff and crew were friendly and professional. And as for leg room well its not a huge plane so that what you deal with. The meals were good just fine. They will definitely be my choice for my next vacation!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","O Vuigner","Switzerland","2014-11-03","BCN-LIS-SSA and SSA-LIS-MXP. Flights were mostly on time save one sector (LIS-MXP). Onwards daylight flight to Brazil was not too crowded so was quite comfortable. Food was very good. Staff were friendly. Return night flight from Brazil to Lisbon was full and therefore very cramped. Seats are not that comfortable. Air con was kept too high during the whole return flight. Food was okay. Lisbon to Milan was delayed.","","","Economy","","8.0","2.0","5.0","5.0","5.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Leach","United Kingdom","2014-10-31","A very smooth and competent trip from Lisbon to London Gatwick. Nice to have bigger seats than Easyjet and a free sandwich/drink too!","","","Economy","","10.0","5.0","5.0","4.0","2.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","C Verbicaro","Brazil","2013-07-01","GRU-BEL flight. Economy class. The priority check-in and priority boarding for Star Alliance Gold respected but the priority bag drop-off in BEL was terrible. The snack of bread was old and hard.","","","Economy","","6.0","2.0","3.0","1.0","2.0","","","1.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Lenormand","Germany","2013-06-28","April 2013 10 flights with TAM. All poor no Information during transatlantic flight a very small dinner and a very small breakfast. I don't eat a lot and I was hungry during the flight Frankfurt - Sao Paulo and Rio de Janeiro - Sao Paulo. Seats were poor.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","K Tan","Singapore","2013-12-21","SIN-ZRH LX 179 13th Nov 2013. Great hospitality provided. Though the seats were fair the crew and food make up for the rest. Will consider flying with them next time if possible. Tip to take note of is to avoid the middle rows at the back when it changes from a 4-seater row to a 3 seater one as the inflight entertainment screens could not be aligned.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Garone Remo","Switzerland","2013-12-20","We can certainly not expect that Swiss reaches the same level as the ex. Swissair! For a short range flight no problem because the crew are fantastic the planes starts and arrives on time the security feeling on board is very good but for long haul flights it's a complete different story. I travelled back from the USA from LAX to ZRH with one of their A340s and the cabin configuration seat comfort and temperatures on board were simply unacceptable for an 11 hours flight. The seats are good enough if you travel between two children but if you are between two male adults you will spend 11 hours without moving a finger. Don't event think about using the screen between the seats.","","","Economy","","5.0","2.0","5.0","4.0","3.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Chapman","Canada","2013-03-22","Plane broke down while refuelling in Saskatoon on our way to Vancouver so 4 hours sitting on the runway until they decided it couldn't be fixed easily. Then 2 hours in a line up for a single Sunwing rep for 184 passengers to get a hotel voucher for the night. Was 4am by the time we were in our room and asleep! They insisted we come back by 10am - the plane wasn't fixed and ready for another 2 hours! All in all was a painful return.","","","Economy","","7.0","1.0","4.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","A Jelic","Canada","2013-03-22","Our family vacation from Calgary to Cancun Mexico got off to a bad start. Our flight was scheduled for 9.30am but got delayed 12.5 hrs without any explanation. We were given voucher for taxi to go home with all of our luggage and to come back in the evening to try again. We lost almost 1 day out of our 1 week vacation. I understand that delays are bound to happen from time to time but a 12.5 hrs delay without good reason/explanation is not acceptable.","","","Economy","","1.0","3.0","2.0","2.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Duncan Craig","United Kingdom","2014-10-31","I love Portugal and I wish I could provide a glowing report on TAP but they are going to have to up their game to survive. I travel a lot to Portugal as I have a house there - maybe 6 times per year. Most recent trip from London to Lisbon was delayed by 2.5 hours for a reason that was unclear and when I got on the plane I was redirected to seat 35A - which is the very back in the corner seat backing the loos. The seat I had chosen online was broken and could not be used. According to the official at Heathrow the TAP flight is delayed every night. I will fly BA or Easyjet in future even if it means an extra £50 or so return. Pity though the wine is good!","","","Economy","","3.0","3.0","3.0","3.0","0.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Rotman Jeff","Australia","2014-10-28","Travelled from Faro to Barcelona via Lisbon. Went to check in 2.5 hours prior and the flight to Lisbon was ok then the agent advised us our flight fro. Lisbon to Barcelona was overbooked and we were given standby boarding passes. We may get on our flight and we may not despite having confirmed seats 6 months ago! Our flight ex Faro was delayed so we missed the connection by 5 minutes. Went to the transfer desk where we were advised that 'we missed the flight' and the first available flight with seats was at 8pm. I understand that delays occur and missed connections but what peeves me most is that we had confirmed seats on the flight from Lisbon to Barcelona and checked in 5 hours before departure and from a connecting flight and yet we get bumped because TAP have a high 'overbooking profile' on their flights. Not happy as we have had to cancel dinner in Barcelona with friends as this is the reason why we were transiting there for 1 night on the way to Dubai.","","","Economy","","1.0","3.0","2.0","3.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Joseph McAvinue","Australia","2013-06-26","Flew from Brisbane on 10th June 2013 and owing to LAN's failure to meet it's scheduled arrival time I was offloaded onto TAM to depart from Santiago at 07.00 hours 11th June. Arrived at the airport at 05.00 hrs to find out that take off was delayed. At 10.00 hrs a statement was issued that the plane would be loading at 12.00pm. At 1.30pm a further statement was issued that owing to the fact that the flight could no longer be completed within the flight crews designated hours the flight was cancelled and would now be going at 22.00 hrs. At 22.30 they began loading luggage and pax at 23.00. Sometime after midnight the captain informed us we had too many pax on board and some would have to be offloaded when this was completed it was 01.15 on 12th of June and regrettably as the crew could now no longer complete the journey in their allowed time frame this flight was also cancelled and we were instructed to reassemble at 05.00 for a 07.00 departure which eventually left at 07.30. I had now been at the Santiago airport for a total of 40 hrs. Had been through customs and immigration 3 times out and 3 times in. I arrived in Rio two days late missed seeing the sights or taking pre booked tours and thankfully have never come across this level of ineptitude or incompetence before.","","","Economy","","3.0","4.0","4.0","4.0","4.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Cunningham","Canada","2013-05-26","JFK-EZE via GRU in Economy Class. Seating on the 777 on the route from JFK and back was awful. The 3-4-3 configuration of the cabin should be illegal. The seats were narrow cramped it was a miserable experience. The flight to/from EZE from GRU were on A-330-200 was much better. It had a 2-4-2 configuration seats were wider a by far more comfortable experience. Flights departed on time and the flight attendants were great! The food service was just ok. I would use TAM again but I will try leaving from MIA on a day time flight instead.","","","Economy","","7.0","1.0","4.0","3.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Moore","Australia","2013-12-20","LX181 BKK-ZRH 17/18 December C Class. No waiting at the dedicated business check-in quick courteous service with informative advice on fast track and lounge location. In practice local immigration staff directed us through the crew/diplomatic fast track which had us airside within 15 minutes from disembarking the taxi. Swiss badly let down by the standards at the Thai Royal Orchid lounge at D Concourse. Amongst other matters there are no calls in this lounge which resulted in a wait at the gate before priority boarding of premium cabins. The standard set at check-in was more than matched once onboard with a keen energetic and engaging cabin staff we were addressed by name throughout and regularly questioned if there was anything further we could be assisted with. Pre take-off drinks - champagne juice or water - on time push back full dinner service when airborne (entree choice of three mains - the steak was one of the best cooked and most flavoursome enjoyed aloft - cheese and dessert complemented by a choice of two white wines (Swiss or NZ) and two reds (Australian and French) and a good nights sleep on the flat bed. On time arrival with priority bags on the carousel 6 minutes after clearing immigration. Our first time with Swiss but with this experience it won't be our last.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Chelstowski","Poland","2013-12-20","Warsaw-New York JFK via Zurich. Warsaw to Zurich operated by Helvetic Airways with Fokker 100 aircraft. Cabin crew was very nice and helpful. Snack and drinks were fine. Aircraft quite small but very comfortable. Zurich-JFK on Swiss A330-300 aircraft but with Edelweiss crew. Cabin crew was very friendly and smiled through the whole flight. Food was good but had eaten better. Very comfortable plane with nice interior. IFE provided. Take off and landings on time.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Lindsay Mann","Canada","2013-03-22","Vancouver to Havana Cuba via Varadero - trip down and all local connections were on schedule and as advertised. Simple and clean service at Cuba customs and immigration. Return flight was the usual nightmare. Some delay in departure but advised of a re-routing through Saskatoon for refuelling. Some mechanical problem caused further delays. 4 hours on the tarmac further delays then deplaned to spend the night in Saskatoon. Only one attendant handing out vouchers at 3am. 1pm departure the next day became 3pm. Flight Saskatoon to Vancouver and landing were uneventful. Can only be taken by people prepared for 24 hour delays. Bring your own food prepare to camp out at airports and on planes.","","","Economy","","2.0","1.0","4.0","1.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","E Brown","Canada","2013-03-21","First trip to Varadero Cuba Mar 12-19th. On time arrivals and departures. The only partially negative thing would be the seats are very close together but that's almost the same on every airline. Great trip and seamless check in's!","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Jensen","Denmark","2014-10-28","Checking in for our flight from Rio de Janeiro to Lisbon our pre-booked window seats had been taken by another reservation agent. Despite written confirmation stating our seat selection my travel companion and I had to sit in another part of the aircraft. Please TAP make sure that you actually keep your promises.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Ingram","United Kingdom","2014-10-28","Flown with TAP twice in the last year LHR-LIS-LHR for xmas/new year and LGW-OPO-LGW in the summer. Arrived early at LHR with very long queues for check in at the old and tired T1 a delayed Funchal flight was causing chaos with the staff not knowing quite what was going on. I was told to use the ""self service"" check in machine which involved printing baggage tags but with no bag drop area I had to join the back of the queue anyway! Hopefully the move to T2 will resolve these issues. Process much smoother at LIS and very comfortable which is expected. No issues at all at LGW but a 1.5 hour delay at OPO left me twiddling my thumbs for a very long time (a nice airport but rather barren). Service and comfort on board (A320 Economy) both trips was fine although the food was fairly poor (small dry roll and fruit juice). Good selection of wine/beer but only one offering in ~2.5 hours. I will try BA for my next trip which is really the only other alternative on these routes.","","","Economy","","7.0","3.0","4.0","2.0","0.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Guilbert","Germany","2013-05-12","LHR-EZE via GRU out and GIG back. Best price I found for route with short connections. I thought legroom reasonable for economy. Food OK on long haul but the dry cheese and ham roll on connecting flights a let down. Entertainment good - mix of new releases and good older films. Re comments about FAs - right or wrong I have found on all South America routes you are expected to go and get any nuts drinks snacks etc from them works like a bar. They were helpful with warm milk for the kids and moving our seats on the way back (arm rests wouldn't lift up for kids to sleep). Luggage went through connections fine to other end including 2 piece pushchair left at door of aeroplane at first leg of each trip. First experience with TAM and would be happy to use again based on this experience.","","","Economy","","8.0","4.0","3.0","3.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Fridd Sch","Germany","2013-04-24","FRA-GRU/GIG-FRA. Economy class. Window seated both ways. Overnight. Ground staff were ok. Attendants on board were ok. Staff very helpful until the start. Later during the flight the food was rushed because there of some turbulence during the first hour. Quality of the food was better on the way to Brazil than on the way back. Later light was dimmed. The movie selection was good. As I am 1.84m I always have problems with my seating and so on. It was not enough for me given the fact that both ways my neighbours were sleeping so there was no easy way out. Baggage arrived fine both ways.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ron Kuhlmann","United States","2013-12-17","VIE-ZRH-SFO in C. The first leg to ZRH was fully up to snuff but while there was no real difficulty on the long haul segment it could have been better. The food was superb but seemed to be a bit skimpy. The flight was almost 12 hours and the second service was a one-time offer on a small plate. The drinks cart came through during the service but refills were not offered regularly. The crew was friendly but not overly present. I found the seat comfortable but given the amount of space available there were few ""cubbies"" to stash stuff. Still top-notch but I have had better SR and LX experiences.","","","Business Class","","8.0","5.0","4.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Kingston","United States","2013-12-16","Simply superb service. Business class from ZRH to SFO. Was welcomed to my seat and addressed by name. Beginning to end the service was exemplary better than first class on many carriers. Food was quite good as were the wines. The SWISS business seat is completely flat and horizontal for sleeping. In short beginning to end as good as business class can be. Frankly I prefer the whole experience over that now being offered by the top Asian carriers. Should add flight left on time and arrived early.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","X Tsialios","Greece","2013-12-16","Zurich to Bangkok and back. The service was ok but the seat comfort for a 12 hour trip was awful the pitch was so small that even on small domestic flights it isn't like that. The Airbus that they are using are much worse than the comfort that others companies gives you with the Boeing 777 that they are using.","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","F Schmidt","Canada","2013-03-20","This was our first trip to Mexico Feb 20-27 2013 and upon reading the reviews for Sunwing Airlines we were sceptical but I must say the flight from Edmonton to Cancun and the return flight were great. Staff treated us well with meals movies and kept us informed.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Cavoni","Canada","2013-03-19","Toronto to Las Vegas during March Break 2013. We got in early on the way to Vegas. I chose Sunwing for the daytime flights. All other airlines have overnight flights to Vegas. Plane was a bit delayed on the way back coming in but the actual flights were great considering the time of year. Yes it's cramped in the plane but that's what charter is all about. I don't know any other airline nowadays that gives you free checked luggage food drinks twice plus snacks for a 4 hour flight.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Jonathan Fozard","United Kingdom","2014-10-20","We have used TAP many times over the years to fly from London to Brazil via Lisbon. In June we made such a trip. On arriving at Lisbon from London Gatwick we were informed by TAP that the Lisbon - Recife flight was cancelled. No proper explanation Was given. We were stuck in Lisbon for (at least the night). Our flight from Lisbon to Recife eventually left the following morning (over 12 hours late). We effectively lost a day of our trip to Brazil. Return journey - having queued at Recife airport for more than 2 hours I was informed that my return flight to Lisbon was to be delayed by around 7 hours (it should have taken off at 11pm on the Friday evening - instead it was not going to take off before 6am the following morning). This meant that I would miss my connection from Lisbon which was on a Saturday at lunchtime. TAP's representatives told me they could not guarantee an alternative flight to London until the following Tuesday! TAP's eventual ""solution"" to the problem was to put me on a flight to RIO the following morning. I would then have to wait in Rio for 10 hours before taking a flight to London (Heathrow instead of Gatwick where I was supposed to arrive). I eventually arrived in London (at the wrong airport) a full day late. In my opinion appalling customer service. I do not recommend that you fly with TAP.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Klaus Malling","Denmark","2014-10-13","Having read several unfavorable reviews on TAP I could not - honestly - recognize what was the problem. I flew CPH-LIS-Faro and return. CPH-LIS-CPH were all on time even a little behind schedule on the return flight. Effective check in and service onboard excellent. You were served a full hot meal breakfast to LIS was especially delicious. The internal flights with no service but it was just a 40 minutes flight so it was not expected. Slight delays on 5-10 minutes created absolutely no problems. All in all TAP is superior to other carriers from Denmark to Iberian peninsular far better than both SAS and Iberia where you have to pay for meals with poorer quality than on TAP. Some years ago I flew TAP to Brazil where service was below what you get from other airlines especially concerning IFE. this seems now to have improved and I will gladly fly TAP again.","","","Economy","","8.0","5.0","4.0","4.0","2.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Dron","United Kingdom","2013-03-25","London Heathrow-Sao Paulo return. Overnight flights both ways. Boarding efficient at both ends. Boeing 777 with 10-abreast economy cabin which felt cramped. Legroom just about bearable - I'm 1.82m and my knees were touching the magazine pocket of the seat in front (pocket seemed to jut out considerably which had noticeably detrimental effect on legroom). Meals served soon after take-off on both flights and were quite skimpy but perhaps no bad thing so late at night. Cabin crew retired to galley after meal service and were not obvious until breakfast. Variety on IFE was limited but there were some reasonably modern films that passed the time. In all a very average (and somewhat tedious) 11-hour flight.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Koenig","Brazil","2013-03-15","FOR-GIG-FOR all in economy class (A320). Seating cramped but no worse than most economy class seats these days. The snack served each way on this 3.5 hour flight was perhaps the most environmentally unfriendly food service I've seen: a large plastic tray wrapped in plastic containing a very small packet of a couple of small crackers another packet (plastic wrapped) with a small cake and a small toil-wrapped cube of cheese). Much more plastic than used to be used when the airline served hot foil-wrapped ham and cheese sandwiches. A child became ill on the flight when we landed people started to disembark then were told to re-board the plane until a health official came on board. In-flight entertainment consisted of overhead monitors every few rows with volume that could be heard by almost no one. Flight back was less eventful. Just the same plastic-enclosed snack.","","","Economy","","4.0","3.0","2.0","2.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Craig Cunningham","United Kingdom","2013-12-13","Flew from London City to Sao Paulo via Zurich in Business Class. The staff are at best miserable and really showed no interest in even the basics of good guest care. The food fared even worse than the staff stale bread mushy pasta cold drinks that were warm (no ice available). The aircraft was old and pretty dirty the bathrooms were never kept clean and I had to clean them before use. Absolutely no customer service at all. Will do all that I can to avoid this airline in the future. Not what I would have expected from a member of the Star Alliance.","","","Business Class","","","3.0","1.0","1.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Röthlisberger","Switzerland","2013-12-12","SIN-ZRH with my husband and two small children (baby and 3 year old): I have never experienced such a bad service by arrogant and unfriendly staff. The meaning of the word ""service"" must be totally unknown to the staff. The only thing they were capable of doing was giving us orders and treating our baby as an ""it"". Asking for a second cream for my coffee I was told I already had one on my trey! This 13 hour flight was a nightmare after 3 weeks of Asian friendliness perfect service and children loving people. Asian low budget flights were in every respect much more pleasant than the flight with the world famous Swiss airline.","","","Economy","","","3.0","1.0","1.0","2.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Toews","Canada","2013-03-19","My husband and I flew Elite Plus with Sunwing March 6 2013 to Cancun returned to Calgary on March 13 2013. Both flights left a couple minutes early. Both ways we received excellent service at check in counter elite plus counter was great as their was no line priority seating. We hardly stood in line at all more leg room and roomier seats are definitely worth the money. Flight attendants were friendly. Food was basic but decent - I've had much worse. Morning flight to Cancun I chose the French toast which was okay and then on the way home I chose the Honey mustard chicken with rice which surprisingly was good came with crackers and cheese and a brownie for dessert. Complimentary wine was good. They played one in flight family friendly movie each way. No Complaints whatsoever will fly Sunwing again.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Banos","Canada","2013-03-19","Terrible experience coming back from our vacations. It took almost 4hrs standing in line just to do the check- in in Puerto Vallarta. They had 2 full flights leaving within 20 mins of each other and wanted to process all passengers at the same time but they weren't able to do it of course. Delay was attributed to a computer network malfunction. To add insult to injury once we were checked in they told us in a rude manner to hurry up to the gate if we didn't want to miss the flight! It's too bad we had to go through that because overall the rest of the flight services were good.","","","Economy","","7.0","3.0","2.0","3.0","3.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Echter Th","Germany","2014-10-13","Berlin - Lisbon - Sal Island in Business Class. Excellent food very attentive and friendly service good wines. Only thing to know - TAP serves medium haul destinations (Cape Verde Senegal Sao Tome Ghana Mali etc) with an A320 or similar without real business class seats. Seat pitch is a strange 2-3 configuration on the right side of the plane not even with a free middle seat. It gets cozy if its full and apart from nice service and good food there is not that much of a difference to Economy.","","","Business Class","","9.0","2.0","5.0","5.0","4.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Echter Th","Germany","2014-10-13","Sao Vicente - Lisbon - Berlin in Economy. Flights delayed an hour or so like usual on TAP. And a lot of fellow passengers missed connections. But for me flights were quite ok. Good food nice wine friendly service. If you fly TAP regularly you try avoid short connections but rather plan some time to enjoy Lisbon.","","","Economy","","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Pires","Brazil","2013-02-22","EZE-GRU. Business passengers have access to the AeropuertosVipClub lounge at EZE. The place was full and hot so much that I had to ask the receptionist to turn on the Air Conditioning. Snacks and drinks available but only basic stuff. No chance to feel spoiled there. Didn't hear the boarding announcement and we were the last passengers to board after the final call - though not late really. FAs were distant and did not connect to the passengers - at least to us. The lady was so busy taking care of a passenger with a physical condition that didn't bother to pay attention to us. Got the impression that we were a burden to them not welcomed at all and certainly not better than when traveling Economy. Good airplane (A330) though very old (PT- MVC). Seats (5H5K) more than adequate since that plane has a long haul configuration and our trip took no longer that 3.5hours.","","","Business Class","","5.0","4.0","2.0","3.0","4.0","","","2.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","C Gray","United Kingdom","2013-02-20","Flew from LHR-GIG and GIG-GRU-LHR outbound A330 flight was on time which was good start. No drinks before dinner and we only got our drinks towards the end of our meal its quicker to find cabin crew than use the call bell as they just don't bother to answer. The crew were not busy as I could see them talking and laughing in the galley. Entertainment is great if you only want to watch films that are a few years old nothing that recent to see. Inbound GIG-GRU internal flights on not bad 50 mins flight with drinks and snacks then GRU-LHR on a 777 same as way out no drinks before dinner and crew quite slow for service. Hope not to use them again.","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","E Book","Sweden","2013-12-12","Flew from Stockholm via Zurich to Hong Kong in economy class. Great connection time in Zurich with only 40 minutes on the ground. The seats were very comfortable although the window seat on the Airbus 340 has an electrical equipment box which limits the floor space. The dinner was okay at its best though the breakfast was really nice. A big star to the crew on both flights! Very service minded and kind. Always with a smile on their faces. Can really recommend Swiss for flights to Asia from Europe!","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Hans Roloff","Germany","2013-12-10","DUS-ZRH on an Airbus A320. On time departure and early arrival on this sunny autumn morning. Plane in excellent condition well maintained and clean. We kept our level of expectation not too high - the crew cannot perform miracles on a flight of roughly one hour. But they did their best with traditional Swiss charm serving the food and beverages appropriate for 10am. In all the decades I flew with Swissair and now with Swiss International I always noticed the limited supply of reading material - compared to e.g. Lufthansa. This is still the case although I got the Swiss version of the weekly ""Die Zeit"" but this time no ""NZZ"" their Swiss prestige newspaper. Even for a good airline like Swiss there is always room for improvement.","","","Business Class","","8.0","3.0","5.0","5.0","0.0","","","0.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Preston","Canada","2013-03-18","Flew to Punta Cana from Saint John New Brunswick on March 4 2013. Flight was on time with no problems. The captain was great informing us where we were during the 4 hour flight etc. Return flight on March 11 2013 was a different story. Told by our Sunwing rep. that the flight was delayed 5 hours so we stayed at the resort for the extra few hours. Decided to cab it to the airport to avoid the long line-ups at the check-in counter. We were the second couple to check in and were told that we could not get seats together which was probably a language issue since the staff couldn't even speak English. We received a $20 voucher for Wendy's I assume for the delay. On the flight home I asked if they were going to pass out the Canadian Custom forms for us to fill out before we got there. The answer was ""they didn't have any"". A girl in front of me asked for ear-phones and was told she was supposed to keep the ones she was given on the flight down. No champagne on the flight back. I guess ""champagne flight"" means one glass on the departing flight only. There was a huge line-up for Customs once we arrived because 180 of us had to fill out the forms in the airport. Finally got home at 4am Tuesday morning. We were originally scheduled be home about 10pm Monday night.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Brian Boudreau","Canada","2013-03-18","I used Sunwing from Saint John to Punta Cana they changed our flight times 3 times and offered no explanation why. Only that they reserve the right to reschedule and that I should read my contract. I will not use Sunwing again as long as I am flying.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Lynn E Taylor","Canada","2013-03-15","Our trip was booked from Toronto to San Jose Costa Rica (direct). They changed it to non-direct via Panama (added 3 hours onto our travel) and noted that this would not be compensated. Flight home from San Jose was delayed 4 hours. Once on the plane it was further delayed by 2 hours - as we had to stop in Cozumel for fuel. None of it was compensated (not even a free beer).","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Denise Connell","United Kingdom","2014-10-08","Lisbon to Forteleza 8th June 2014 Appalling! on a plane chartered by Tap which I was surprised to find managed to take off at all Left on tarmac for over an hour because they forgot the food trolley no English speaking staff no air con  no in fight entertainment broken seats and hand luggage placed at the back of the plane with no access to it. Paid double the previous years price because of the world cup complaints ignored.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Roy Carpenter","Portugal","2014-10-08","FAO-LIS-VEN-LIS-FAO. First 3 legs on time in A320/319/320 and all in good condition and clean with friendly smart crews and good information from flight-deck. Annoying childish safety video. No food FAO-LIS because only 20 minutes flight-time (scheduled 45 minutes !). LIS-VEN poor meal of yoghurt dry bread with small ham/cheese filling dry croissant with apricot jam (no butter) coffee. VEN-LIS allocated club seat with economy service and food actually excellent duck pie followed by fresh pineapple and served with good red wine and water. Bad point was poor scheduling meaning 7 hour layover for feeder flight to FAO which was further delayed by 45 minutes due to assigned aircraft going tech. Would I fly TAP again? Certainly for short haul.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Scheier","Germany","2013-02-14","Business FRA-GRU-FRA on 777. Positive: Large amenity kit smooth check in. Average: The entertainment programme and the seat comfort with lie flat seats in a 2-3-2 config. Negative: Worst service I've experienced - on both flights. Staff seemed to avoid as many walks as possible through the cabin to check if passengers were in need of anything. The 4 course meal is served all together on one tray at the same time! Every little extra that other airlines' attendants offer by themselves had to be actively ordered: Coffee and digestives after meal the bottle of water for the night the hot breakfast. They provide 3 hot breakfast options in the menu but you only receive it when you specifically ask for it. Bathroom was filthy in the morning. Paper and cups were not refilled. The ""VIP"" lounge at GRU airport is a nightmare. There's a piano man playing for the guests. Well at least he had got a chair to sit on. 20-25 passengers on that night were not that lucky. For the biggest airline at the largest int. airport of a major country that's simply a disgrace.","","","Business Class","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Borillo","Spain","2013-02-14","GRU-SCL-GRU. Codeshare flights with LX. Arrived at GRU coming from ZRH with Swiss. I was a bit worried as only had 1 hour lay over. Boarding was well organized. 777-300 packed. Seats comfortable but a bit cramped as they do the 3-4-3 layout but for a 4 hours flight was fine. Breakfast was scarce and quite disgusting just a hot ham and cheese panini - almost inedible. On the way back they served lunch which was tasty but once again minimal portions. AVOD good with wide choice of movies in many different languages. Both flights on time and luggage made the 3 connections I had which was a plus. I would fly them again but would avoid long hauls.","","","Economy","","7.0","3.0","3.0","2.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","F Wissmann","Switzerland","2013-12-10","25 November Zurich ZRH-Berlin TXL LX970 / 29 November Berlin TXL-Zurich ZRH LX971. The outbound flight arrived on time seat comfort was very good and there was a very frendly and competent cabin crew at work. The return flight arrived about 25 minutes late (rush hour at TXL) but the standards of comfort and cabin crew were equally good. But the overall feeling was not very inviting and quite annoying because both flights (Airbus A321) were more or less full. There were lots of business travellers with huge carry on luggage lots of heavy jackets because of winter time and yes boarding and deboarding an Airbus A321 through only one door takes a long time. But I am not going to blame Swiss for that elsewhere I would have had the same experience. I paid EUR 180 for the ticket which is a good fare from my point of view. I will definitely consider Swiss again. Zurich airport is very efficient and passenger friendly while it is good that Berlin TXL is going to be replaced. Berlin TXL during rush hour is not where you want to be no matter how short the distances are or how friendly the staff is.","","","Economy","","7.0","5.0","5.0","3.0","2.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Hans Roloff","Germany","2013-12-10","ZRH-PVG (Shanghai) on an A343 fully booked in the ""upper classes"" (maybe as well in economy but I could not verify). Plane clean and well maintained ""full flat seats"" but my aisle seat was open in the very front thus the feet could easily slip to the right and collide with the people moving in the aisle. Window seats do not have this risk. Departure with a minimal delay arrival about 20 minutes late due to ""avoiding Russian airspace"" thus taking the Southern route over Turkmenistan Kazakstan and entering Chinese airspace West of Urumqi - this is altogether a flight time of one additional hour. Meal service consisted of a late lunch and an early breakfast almost at sunrise over Central China - both with good choices good quality - just good European business class standard but also taking Asian tastes into consideration (two of the four meal choices can be called Asian dishes). Beverage selection ok no ""high class wines"" - one Swiss white and red each plus three additional European varieties. The result is probably similar to my choices if someone would ask me to suggest five reasonable wines giving me a strict budget plus the must of choosing two Swiss ones. Thus I do not complain but enthusiasm sounds different AVOD is not my topic - I just follow the airshow read dine and take a nap. Once again a pleasant flight on Swiss but I wish they could have a slightly less strict budget on beverages and inflight magazines.","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Sheila Phillips","Canada","2013-03-13","My husband and I flew to Cancun in February 2013. Great flight no delays and friendly staff. This is the second trip with Sunwing since 2012 and we have no complaints. I read lots of complaints about delays etc. however some delays cannot be avoided i.e. mechanical problems weather. We intend on going back again next February and it will definitely be with Sunwing.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Catherine L Still","Canada","2013-03-12","We flew last year with no complaints however this Feb we flew to Cuba. The flight down was fine our return flight from Varadara we had to fly to Holguin Cuba. I understand mechanical problems happen but very little information was given to us and our 3.5 hr trip turned into 5.5 hr trip which I found very uncomfortable. We always try to buy duty free on the plane but they never have enough stock on board.","","","Economy","","3.0","1.0","3.0","4.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Denise Connell","United Kingdom","2014-10-08","Lisbon to Forteleza 8th June 2014 Appalling! On a plane chartered by TAP left on tarmac for over an hour because they forgot the food trolley no English speaking staff no air con no infight entertainment broken seats and hand luggage placed at the back of the plane with no access to it. Paid double the previous years price because of the world cup complaints ignored.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Cawsey","United Kingdom","2014-10-05","This airline is a constant disappointment. I've have flown LHR to Fortaleza and back from Recife this month with TAP in business class. Return home flight out of Brazil delayed 8 hours - from 2300 to 0700 next day. This is the second time TAP have cancelled and rebooked me on another flight the following day - I now have an extra layover in two cites - Recife and Lisbon making my return over 24 hours late. At no time did the airline contact me despite having emails and cell numbers. I have made several calls to get some answers on my rebooking. In the past month two colleagues who have also been in Brazil for work have been delayed on way home by 24 hours on both these routes given appalling hotels as an alternative and little compensation. One even lost their luggage for 48 hours. In future all three of us will take the longer BA route from London via São Paulo despite this being further at least it's reliable for business.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Aquilina","Malta","2014-10-05","First time I used TAP Portugal and after what I have been through will not stop advising friends not to use this airline. Flight Vienna to Lisbon Wed 25 Sep 2014 - delay of over 4hrs; missed meeting; Friday 26 Sep Lisbon to Vienna once again a delay which caused me and other passengers to miss connecting flight to Malta. Had to stay overnight and take two flights back. What a hassle. Alerted crew - reply ""not our problem.""","","","Economy","","","1.0","1.0","1.0","0.0","","","0.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Redfern","United Kingdom","2013-02-13","Cancelled BA LHR-GRU flight due to snow on the 18/01 managed to get the next available flight to Sao Paulo via Madrid. Flew BA on LHR-MAD then TAM on MAD-GRU. I was impressed with the service and comfort. The FA were very attentive and helpful. The only drawback was that the IFE was not working but we were so tired after being in airports waiting for flights/connections etc that we slept most of the journey. Would fly TAM again.","","","Business Class","","9.0","4.0","5.0","5.0","1.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Renato Navarro","Brazil","2013-02-01","Sao Paulo - Manaus - Sao Paulo. The most absurd was the food served on this 4 hours flight time enough for feeling hungry: a small toast two biscuits a square pasteurized cheese and water (or soda). The interesting fact was seeing other crew members probably from another flight sitting behind us and having a warm meal on a tray with salad entree and dessert. Strange also is to sit on a large seat that reclines a lot (very comfortable) but have no pillows. And be in a cold cabin (very cold on that flight) and have no blankets.","","","Business Class","","3.0","5.0","1.0","1.0","3.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Michele Borgarelli","United States","2013-11-22","I travel about 100000 miles per year. This was my first experience with Swiss and will be the last one. I flew from Moscow to Washington and had a connection in Zurich. My flight was 10 minutes late and I had a tight connection. Swiss were not able to provide all my boarding passes for my trip. I was misdirected by Swiss personel twice to the wrong terminal and only after many insistences did they look at my itinerary and decide to help. At that time it was too late and I missed my connection and they were suggested I had to purchase a new ticket! Again only after my strong complaint did they look at my itinerary and realize their mistake.","","","Economy","","","4.0","1.0","4.0","0.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Alexander Huehmer","Austria","2013-11-13","BUD-ZRH-HKG-ZRH-BUD I had several flights in C with Swiss in recent years and never left with any disappointment. The seats are comfortable and had a decent 5-6 hrs sleep on both long legs in the flat-bed. Service efficient and friendly. Meals are pretty good - especially the breakfast service is pimped you get a wide selection incl. hot dishes. Wine and liquor selection awesome. Entertainment working fine with many choices of films CDs etc. Transfer and connections fine. The last leg had some technical issues and we had to return soon after takeoff back to ZRH as a precaution the pilot announced.","","","Business Class","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Donnelly","Canada","2013-03-12","Flight 420 from Toronto to Punta Cana delayed 7.5 hours on Friday March 1/13. Weather was no issue. 5 out of 7 Sunwing flights were delayed that day from 4 to 7.5 hours. Spent first full day of our vacation at the airport. They said a bird flew into the engine and it had to be replaced so they were renting a plane. Must have been a 'big' flock of birds that took out 5 planes! Rental plane had long washroom queues due to broken toilet. Return flight delayed 1 hour 22 minutes! They kept apologizing for the 'short' delay.","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Cooke","Canada","2013-03-08","We flew with Sunwing this past Feb and our experience is much the same as everyone else. Delayed delayed delayed. Excuses and rude staff - not acceptable. We lost a full day off the beginning of our Cuba vacation and the weather was perfect for 2 days prior to departure. We were told they couldn't get crew to fly our plane. Very bad communication vouchers are garbage read the fine print. Never again will we trust Sunwing with our hard earned vacation.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Perrin Michel","Brazil","2014-10-05","LIS-GIG. A340. A330 initial aircraft was replaced and we took off with 90 mn delay. However we arrived 40 mn late. Boarding: total mess. Staff on board was very pleasant. Improving on this point. Inflight entertainment was of previous month. A terrible mistake maybe due to aircraft change. Food OK. Comfort OK. priority luggage delivered first and quickly.","","","Business Class","","6.0","3.0","5.0","3.0","3.0","","","2.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Perrin Michel","Brazil","2014-10-05","ORY-LIS. A321. check-in: Staff much more pleasant than usually. Boarding: A total mess. No priority boarding AT ALL. Queuing in a boiling finger. On board service: very pleasant staff. Food OK. Pitch: Unacceptable for passenger taller than 165 cm. Flight late on departure on time on arrival.","","","Economy","","5.0","1.0","4.0","3.0","2.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Jeff Stranks","Brazil","2013-01-24","We flew BSB-GRU-JFK and back in Business and as ever the BSB-GRU leg is in economy because they don't have a Business section but they always charge full economy rate. Inflight domestic: choice of Coke or water. Staff are attentive but nothing brilliant. In GRU the lounge is a joke - more people standing than sitting and not even beers were available. Boarding was via a bus and chaotic (TAM have instituted a set of categories for boarding but more often than not it is ignored at boarding gates). GRU-JFK and back - seats are nothing great for Business class (not fully reclining) and food is at best average. Wines are good though. Flight was on time and luggage delivered quickly in JFK but not GRU.","","","Business Class","","3.0","3.0","4.0","2.0","2.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Raphaela Kopytowski Tafuri","Brazil","2013-01-22","Flew from São Paulo (GRU) to Paris (CDG) in April 2012. The seats were comfortable the staff very welcoming and the food was great. There was a handful of film options as well as many TV shows and games available. The flight was comfortable and we arrived in Paris on time.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P John","Brazil","2013-01-14","New York to Brazil in First. TAM's service on the ground at JFK and at Sao Paulo and Rio when flying First at least is one of the best anywhere. Combines Brazilian friendliness with efficiency to great effect. The food is fine but not up to par with the best airlines as is the entertainment. The seat is very comfortable wide and of course flat although the cabin could do with a little refreshing with regard to the decor as could the tableware (yes this is not critical). One note for competing airlines: after I sped through immigration I waited barely 5 minutes for my luggage which came out on a cart with a porter who accompanied me to my car.","","","First Class","","8.0","5.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Alan O'Connor","Ireland","2013-11-05","DUB-ZRH-FLR 29/10/13. Two excellent flights on well maintained planes. Excellent service. Both planes on time. Cabin crew excellent. Nice pizza snack and chocolate free of charge. Info on Zurich-Florence flight (gate no. etc) available on Dublin leg into Zurich. Flying as it used to be. Will definitely use again for European travel and maybe further afield! Excellent value for money (Star Alliance booking Lufthansa on the way home).","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","I Palin","United Kingdom","2013-11-05","Zurich - Bangkok Bangkok - Zurich in business class. Check-in smooth cabin crew efficient pleasant and helpful. The new seats were comfortable in all ways except for being a bit narrow. When completely flat for sleep (easily done) I had no problems lying on my side I got a good sleep both flights those who sleep on their backs may not be so happy. Food good without being outstanding.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Martin","Canada","2013-03-05","March 3 WG 510 Cancun to Toronto. 8 hours delay. Flight supposed to leave around 2.30pm and left close to 11pm. Nobody gave any reason why flight was delayed. The only statement from the captain was that this plane came around 5 pm after being delayed on some other flight. He had no further details. Ironically there was an incoming flight from Toronto which landed around 2 pm. Either way the policy of disinformation was only topped by rude and unfriendly hostesses. Not heating the plane must save money. Everybody sat there in their sweaters and coats. Solution next time it's another airline.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","3.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Laura Baird","Canada","2013-03-04","Our flight on Feb 28 from Varadero Cuba to Windsor was delayed 7 hrs There was various explanations given from Sunwing Reps but still don't know the real cause of the delay. Once we were in the air we were told that due to mechanical problems our flight would be diverted to Toronto. We were reassured that there would be another flight to fly us from Toronto to Windsor. Once we were deplaned we found out it was all a lie and that there was no plane available to fly to Windsor. After a 3 hour wait we were loaded onto Greyhound buses and were subjected to a bumpy 4 hour drive down the 401. We finally arrived in Windsor On March 1 at 4am. This was a 14 hour delay in our arrival time. Sunwing has offered no compensation. Will never fly Sunwing again!","","","Premium Economy","","1.0","1.0","1.0","2.0","3.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","W Hendricks","United States","2013-03-04","Will never fly again with this airline. Flight going to Punta Cana was delayed 3 hours. I understand things like this happen. However the return flight was delayed a whole day and the only way we found this out was when the airport shuttle didn't show up to pick us up at the resort and we called them. They then moved us to another ""resort"" for the night. Then after we had to get up at midnight to meet the shuttle the flight continued to be delayed and we had to sit in the airport for hours. We did make it back home a whole day later. Don't let the cheap price fool you.","","","Economy","","1.0","4.0","4.0","3.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Robertson","United Kingdom","2014-09-28","Denied boarding on TP322 21st Sept Lisbon to Manchester - overbooked. Ok but then spent over 4 hours trying to recover bags and rebook with the worst bunch of staff and processes I could imagine. Numerous other minor niggles followed including trying to buy breakfast at 6 am with 6 euros!","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Hugo Sousa","Mauritania","2014-09-24","I am always surprised to see some comments. Passengers don't bother to look for things and then blame the airline! The Lisbon TAP lounge is before passport control so if you are connecting in Lisbon all you need is trying to find it! As a frequent flyer I always try and find things. It is not that difficult. Anyway I have flown them on several occasions and in short haul they are the almost only ones serving food and wine in economy! I don't think any Spanish carrier does that Air France gives you cookies or a croissant only! Just took TAP again on a Dakar- Brussels via Lisbon and trip was good.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Laville","Brazil","2013-01-07","Mediocre Business class service between Brazil and Argentina. Outdated business class seats on the A330. Return on an older A321. No menus. No priority boarding with chaos at the gate.","","","Business Class","","4.0","3.0","2.0","0.0","3.0","","","0.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","G Daly","United Kingdom","2012-12-14","LHR - Rio on 7/11/12 20.45 (A330). Return from Sao Paulo on 5/12/12 to LHR at 13.30 (B777). Excellent in LHR T1 both ways especially returning. Priority boarding both ways - very useful in Brazil. On board - comfortable space excellent meals decent wines. Attentive service. Good IFE. B777 is quieter then A330. Seat not great for sleeping on way out. Solved problem on return. Got a 2nd pillow put it below feet. Slept really well. Only (small) grouses: 1. Pilots often signalled seat belts sign - and thus no cabin service or toilet access - with minor turbulence. 2. Sao Paulo TAM business lounge too small and poor choice of food. TAM is good value.","","","Business Class","","7.0","4.0","4.0","5.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Matthew Tesch","Australia","2013-11-05","This was my second Swiss Business-class experience long-haul and intra-Europe in four years and the improvements in all facets were both subtle and noticeable. Their resumption of SIN services appears to be paying off with excellent loads both ways (previous trip was ex-HKG). Outwards SIN-ZRH LX179 was on the oldest A340 (HB-JMA) but you would not have known it from the immaculate cabin. Cabin crew an absolute delight with a range of ages and genders and every one with whom I interacted was cheerful and charming the friendly teamwork was a joy to observe. The addition of a seat controls briefing card’to the seat-pocket contents was a welcome and helpful addition to the reconfigured A340. Choose an outboard single seat if travelling alone I had 9K on the LX179 and 11K on the return LX178 and enjoyed a decent 5hrs snooze on the former and almost 8hrs solid sleep on the latter. In Europe the ZRH-TXL (and later return) sectors demonstrated why Swiss has been awarded Best European Business Airline. Crew interaction details (jackets lockers water bottles reading materials chocolates) and short- sector catering were all happy experiences. The return LX178 ZRH-SIN crew didn't quite make par with their 179 counterparts a fortnight earlier but their colleagues had set a very high bar. Both food and wine were very good indeed. Transfers at ZRH were flawless and the ‘worlds longest attended bar’above the J and F lounges is worth adjusting a connecting flight to allow an hour or two extra enjoyment.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Frank Eppel","Germany","2013-10-30","LX242 ZRH to DXB flight started with delay due to fog in Zurich and late incoming flight. Fog can happen in Zurich at this time of the year. The flight was full and busy. Seated in 22D right after a bulkhead and with only three middle seats the row is better to avoid as the seats are still narrower than in other rows unless you are really very slim (though leg space at least is better than in other rows). Food was okay so was IFE and the flight attendants. Baggage made it to destination too despite very short connection.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P Schuster","Germany","2013-10-23","ZRH-HKG-ZRH round-trip in space of a week with ageing A343 in Economy Class. Cabin service lacks warmth and smile on both legs. Very professional and efficient cabin service but no feeling of sincerity coming through. Y-class food of good standard nothing special though despite the fact that Swiss prides itself in using GateGourmet as opposed to LSG. IFE system definitely long out of date with very basic inflight tracking capability and animation radio channel selection also poor. Worst of all on this flight was the Y-class seat itself. Leg-room actually decent but the softness of the seat is poor. It is very hard to sit on and on a 12 hr flight is VERY uncomfortable overall compared to other Y-class comfort at other carriers. Cabin temperature on overnight flight much too cold.","","","Economy","","6.0","1.0","2.0","3.0","2.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Roode","Canada","2013-03-01","Delayed from our original departure time of 3pm out of Toronto on February 16th due to a snow storm. We were on the tarmac ready to go when we got called back. The pilot announced there would be a 2 hour delay before the weather broke however he also told us that because we were an International flight and at a domestic gate we could not leave the plane and also that we would be refuelling. After 30 mins we were allowed off the plane and walked into the ""International terminal"". Given a $30 voucher for food only. I will not use this airline again. We sat and waited while planes with scheduled departures after ours left. Our plane left at 4.45 am getting into Aruba at around 10.30. We essentially lost an entire day of our vacation.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","D Caldwell","Canada","2013-03-01","Flew to Mexico on Feb 21. Upon check in at Pearson no notice was given that our flight was delayed by 2 hours. At the end of our trip while waiting for shuttle pick up (which was assured to be on time the day before) we waited in the resort lobby for 6 hours after checking out of our room because of a flight delay our Sunwing rep was nowhere to found and when reached by phone had no information as to why we where left stranded. After finally getting to the airport around 6pm instead of noon. Only to find the flight has been delayed even longer. In short we were to be back in Toronto on Feb 28 at 7:30 pm however arrived back at 4:00 am March 1. No apology given until deplanning. Worst airline service I have ever experienced will not be using Sunwing again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Rodger Parks","Canada","2013-02-23","My wife and I flew 8 February. Day of our trip arrived and there was a snow storm. An hour before the flight I asked if we would be getting out I was assured we would be going that night. 2 hours after scheduled departure we were told the flight would be delayed - delayed not cancelled. An hour later told to get our bags and go back through security. We would be waiting until morning to depart. They escorted us through security and dropped us at baggage claim. Our bags eventually showed an hour later. We headed for the ticket counter to see what could be done - ticket counter was closed and nobody from Sunwing was in the airport. We spent the first night of our vacation on the floor in the terminal. Air Canada brought us snacks blankets and water. Finally as 'compensation' we were given a letter offering $150 off a future booking to be used within a year. On our return told our flight was delayed 3 hours. Sure enough we arrived at the airport and there was no plane we sat there for 4 more hours finally starting to board at 2am.","","","Economy","","","2.0","2.0","1.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Roy","Canada","2014-09-19","Terrible airline. Flew business in and out of Lisbon from Germany. Seats were crammed 3 abreast each side and nowhere to put carry-on had to hold it in my lap. No legroom. A thin curtain behind me to economy where the seats were not much different. Staff was rude. Planes predictably late. Crowded buses to and from plane. Long walks in the airport from the gate to the bus. Poor food. Worse than economy on most airlines. Never again with TAP.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","V Gorjanc","Slovenia","2014-09-17","Zagreb to Lisbon and back August 1 and 28 2014. Both flights on-time comfortable seats extremely friendly and attentive staff. The food is getting worse and worse in fact on both flights served meal was inedible. On the other hand they still serve very good Portuguese wine also in economy.","","","Economy","","8.0","5.0","5.0","2.0","4.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Graubard","United States","2012-11-21","Flew Santos Dumont (Rio) to Congonhas (Sao Paulo) on November 10th. A319 aircraft - looked very new. I was on a later flight but friendly TAM agent offered me an earlier flight as weather was rainy and sometimes they close SD airport. Got my window seat and was off. Boarding was very organized. Plane was clean and about 95% full. For a 50-minute flight you get a drink and snack box with a yummy sandwich and peanuts. Smooth flight and prompt luggage retrieval at the end. My first time with TAM and I would fly them again in a second.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","F Kaufmann","Brazil","2012-11-21","GRU-SCL yesterday 19/11/2012 Business Class. Staff speak no English Spanish or other language spoken other than Portuguese. No Star Gold priority line on boarding. Food is a joke for a 4 hour flight just one round of drinks and no welcome water/juice/champagne. Seats are old in a new 777-300. Very uncomfortable and are not lie flat like old style Biz seats. The only good part is that it was quite on time arrived 15 min later in SCL. Baggage took a long 45 minutes to arrive. Overall not worth the price I paid for a round trip in Business class.","","","Business Class","","3.0","2.0","2.0","1.0","3.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","James Qurashi","Switzerland","2013-10-22","GVA-JFK via ZRH. The A330-300 with their new business class seat and screen are much appreciated the service is very good the meal could have been slightly better however they paid attention to the requests and constantly filled up glasses and the cherry on the cake: I mentioned that I liked the Swiss chocolate bars - the ones they hand out in for coffee or during short flights - at the end the Maitre de Cabin brought me a small nicely handwrapped bag with around 7 bars inside! Nice touch Swiss!","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Mohamed Musa","Malaysia","2013-10-20","Cairo - Zurich - London Heathrow. CAI-ZRH check in staff at CAI friendly and helpful. Aircraft was A340 is ageing but well maintained. Cabin crew attentive and friendly. They love to smile whenever making eye contact with passengers. Food well presented and delicious. They even provide blankets and pillows during this day flight how thoughtful. ZRH-LHR everything good. SWISS chocolate at the end of the flight is a nice touch. Overall very good and highly recommended. They are truly the best airline in Europe I guess.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Bourgon","Canada","2013-02-23","Ottawa to Varadero Cuba return. Both flights delayed. Ottawa to Varadero was supposed to leave at 5.15pm Saturday delayed until 6am Sunday. Received notice that it was only supposed to be delayed until 3.50am Sunday. Had to wait 6 hours at the airport. No clear explanation given as to why there was a delay. The only thing Sunwing gave us was a voucher of $30 each. Same thing leaving Varadero except no notice. Flight scheduled to leave at 10.15pm Saturday flight delayed until 12pm Sunday. No announcements no explanation as to the delay. We had to go through customs in Cuba twice because of leaving to go to the hotel they provided. They were so disorganized by the time we got checked in we only had 3 hours of sleep. At 2 am in the morning they decided to put us in a hotel. We were delayed until 11am then 12pm and 12.30pm.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Lyndon","Canada","2013-02-23","Extremely disappointed with the flight to Montego Bay Feb 10 supposed to leave 6am. Eventually left at 11.30 return flight supposed to leave at 11.20 am. eventually left at 9.55pm. No good reason was given for either delay. The plane itself was dated and on the outgoing flight only one toilet worked this for over 150 passengers. The seating and comfort on the plane was cramped and on the return flight one enormous passenger forced the central passenger in a 3 seat row to leave his wife and find another seat. The on-line flight service up to leaving time stated that both flight were on time considering that one had to be at the airport 2-3 hours beforehand only exacerbated the situation. Sunwing's poor departures spoiled what would have been an excellent vacation and a $75 credit voucher does not make up for the poor service.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C Rocha","Portugal","2014-09-17","TP706 to Prague arrived with only a slight delay. Efficient flight crew and the hot meal was pretty tasty for airline standards. The return flight TP707 was another history with a cancellation and change to TP2795 departing 6 hours and operated by Freebird Airlines. I can't really complain because TAP tried to keep me in the loop by email with the changes and we received 300 koruna vouchers for meals. If you fly TAP be sure to triple check your email to avoid nasty surprises. The Freebird aircrew was professional and the plane was in good condition.","","","Economy","","5.0","3.0","4.0","4.0","0.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Schulze","Germany","2014-09-14","Dusseldorf to Lisbon in Economy Class. Flight on time. A hot meal was served (I'm talking about Economy Class!) and it was actually tasty! Friendly cabin crew prompt baggage delivery at 150 Euro for a return ticket bought 2 weeks in advance what more can you ask for? I will definitely fly TAP again!","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C Simoes","United States","2014-09-10","We took a TAP flight back in June from EWR to LIS. The airline called at 9am to let us know (without reason) that our scheduled 7pm flight would be delayed about 5 hours - that is 10 hours before scheduled flight time! Could they not have re-routed another plane? The flight was actually delayed 7 hours. Additionally we were traveling with 1 baby and a 2 year old. They seated our 2 year old in a different row from us and made no effort to change seating so we could be together. We had to ask other passengers to switch seats so that we could sit together as a family. We also brought our car seat with us and none of the staff had the correct knowledge of what the proper handling regulations were for the seat - we were told different things by the customer service rep the check-in agent and the flight attendants. Who is training their staff? Post-flight I was told that our delay does not merit compensation because the flight was delayed due to technical difficulties. It seems from recent posts everywhere that this continues to be a problem.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","C Kim","United States","2012-11-19","MIA-GRU aboard the 77W. The TAM economy experience was standard with the rest of the industry - nothing exceptional nor abysmal and the well maintained aircraft really helped. Seat comfort was decent with leg space providing the typical 32 inch space that is usually found in the economy class cabin and the recline was a bit more better than most. The area TAM makes strides in is when it comes to their in-flight entertainment system which provides a wide variation of films TV shows music games and much more! Food wise it was just okay with the food being decent and nothing really to write home about: omelette for breakfast as the flight commenced early morning and pasta chicken or beef for dinner. Service offered by the cabin crew was pleasant but with some shortcomings as their lacked a personal touch. Moreover as a *G member I did feel that there was some negligence on TAMs part in demonstrating their Star Alliance membership with the absence of priority boarding service and star signage. Another drawback is the ridiculously long wait for baggage to come out due to the excessive baggage check-ins by passengers and the antiquated facilities at Guarulhos airport which really is not TAMs fault. Overall TAM delivered a decent product and I would consider flying them again if the price is right.","","","Economy","","7.0","4.0","3.0","4.0","5.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Miguel Rosendorff","Germany","2012-11-15","Poor service. Additional drinks also during the meals you will get them only at request. Flight attendants were not offering any service. In the bathrooms only the most essential articles are available.","","","Business Class","","5.0","3.0","2.0","4.0","3.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P Anda","Australia","2013-10-13","HKG-ZRH Business. The most disorganised meal service I've ever seen. The new configuration must make it difficult for crew however repeatedly wandering around looking for non-existent passengers in the middle of a meal service was of concern. Three rows from the front of business and 1 hr 20 mins after they started serving the meal we still didn't have a food an entree a bread roll or a drink! Swiss used to be my favourite Euro airline from Asia however standards service inedible food and the new cabin sadly make Swiss a very low choice of mine now.","","","Business Class","","6.0","2.0","2.0","2.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Vazzari Davide","Switzerland","2013-10-07","I flew from Zurich to Stockholm on Monday 30th Sept and back to Zurich on Friday 4th October. This was not the first time I was flying to Stockholm (6 other times in the last 3 months) and I have always had the same so-called ""Bruschetta"" as meal. Disgusting. The cheese is indigestible and they do not offer you any other option. I wonder how a such reputable airline company is not able to vary its offer. Especially for a flight that costs more than CHF 1.500!","","","Economy","","3.0","3.0","3.0","1.0","0.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Gary Singleton","United States","2013-10-01","Went to Italy with my family. My parents are 85 years old. Swiss were so accommodating. Had wheelchairs and agents available immediately. I just returned today 9/28. Each step of the flight from Florence to Zurich to SFO was excellent. Went above and beyond expectations.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Robert Mercier","Canada","2013-02-22","Flew to Punta Cana from Ottawa on February 2. Plane left at 6 am got to the airport at 3.30 am. First shock there was a huge queue and only 2 boarding agents. Next shock the plane itself. An old Czech 737 a 28-row plane with 32 rows. I'm 6'3"" the seat was almost painful. Crew members were cheery. The real horror story was the flight home supposedly on the 9th. Told to be ready for pick up at the resort at 9.30 am. While waiting told a storm in the US Northeast had caused a delay that we were to be picked up at 11.30 pm. Then advised the plane was going to leave at 6.15 Sunday morning. Picked up at 3 am taken to the airport checked in got to the gate - our flight was delayed until 12.30! No one from Sunwing was there of course. Finally a plane landed at 6.00 and we boarded the sardine can and flew home. Got to Ottawa 22 hours late.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","W Brown","Canada","2013-02-22","Very disappointed flight delayed more than 12 hrs - told snow storm in Calgary. Check live weather feed and clear and sunny and no snow. Offered $150 off next vacation with Sunwing to be used in the next 12 months. They don't care now that they have your money.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Zazulak","Canada","2013-02-21","Flight to Cancun on February 2 2013 went well. Was impressed by the Flight Attendants' service. Flight and service back home was very disappointing and very frustrating. Delayed 16 hours in Cancun. Confusion disorganization and no Sunwing Representative to explain anything. Will not travel Sunwing again!","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2014-09-06","Lisbon - Fortaleza - Lisbon - Over the past few weeks TAP have cancelled hundreds of flights apparently TAP are having serious operational problems. In five flights operated by TAP Portugal I had problems in all. The flight to Fortaleza was delayed 5 hours no explanations or apologies. Poor staff on board lack of attention to their clients always running and hiding from customers a glass of water takes 20min to arrive after the second request bathroom was extremely dirty I complained but nothing was done the meal was dry and cold no breakfast served. Inflight entertainment dates from last century with a poor selection of titles. The way back to Lisbon was a scandal! Whiteout any warning TAP force us to flight on a extremely old Ukrainian Airplane. TAP Portugal force us to accept this flight.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Claudio Martinez","Finland","2014-09-01","To be honest I flew with them 3-4 years ago and I don't remember having any issues. But this time I made the mistake not to check online reviews before booking a surprisingly cheap flight. Never again! I have to agree with previous reviews: atrocious customer service. The desk and cabin personnel are either given instructions or trained to mistreat customers. On 30th August the situation in Lisbon airport throughout the whole day (yes a 1.5 hours connection that turned into a 13 hours wait) where: over two thirds of TAP flights were delayed (ranging from 1 to 6 hours with delays going up and down all the time). The line at the transfers desk (Lisbon their base where they should have no shortage of personnel) was always over 1.5 hours and 2 or 4 times more at times. You first miss your connections because of TAP flight delays and then miss your next chances to get to your destination while lining up! Staff randomly leave the desk and disappear running away from the mess and the angry crowd.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Kevin Donegan","Germany","2012-11-14","MAD-GRU-BSB. BSB-GRU-FRA-TXL (last segment on LH). Generally a good experience. Madrid to Sao Paulo on A330 clean seat comfort average. On-board service good but old LCD screens on the IFE leave a lot to be desired. Sao Paulo to Frankfurt was on a B777 in a 3-4-3 configuration which I thought would be very tight because of other customer comments here but are actually fine and I am a fairly big guy. Seat recline very comfortable for Economy class and IFE was above average. A321s on BSB-GRU segments were clean and pleasant. All flights on time. Transfers at Sao Paulo are confusing but I recommend a minimum 2-hour connection arriving in Sao Paulo if you are connecting to an onward flight because of delays at immigration baggage pickup and drop off and a confusing airport (on first visit). Several colleagues missed connecting flights in Sao Paulo arriving on AF and KLM with a 90-minute connection and had to spend the night. Language skills at the airport are poor if you don't speak Portuguese. Two TAM airline staff in Sao Paulo insisted they could not check me in and issue a boarding pass for my LH connection in Europe even though the whole trip was on a TAM ticket. I was later able to do this at the TAM automated machines in Sao Paulo.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Hijmans","Brazil","2012-09-17","Salvador–Brasília–Belém. TAM changed my onward flight which meant a 6 hour layover in Brasília. However they offered me a meal voucher out of their own accord which made up for the inconvenience. Flights on time and uneventful.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Pablo Serrano","Switzerland","2013-10-01","I had a very pleasant business class trip with LX from ZRH-MIA and back at the end of Sept 2013. The cabin was in top condition a very attentive and cheerful crew on both legs. Both flights matched perfectly my expectations.","","","Business Class","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Peter Marx","Netherlands","2013-10-01","September 28. IST-ZRH-AMS. Excellent trip with a great crew on both sectors. Specially IST-ZRH was a trip to remember. Such friendly and experienced crew on board.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J Mockett","Canada","2013-02-20","Very disappointed. Departure flight to Cuba was delayed more than 12 hours and the return flight was more than 4 hours. Worst customer service ever experienced - would never pay Sunwing for a vacation in the future.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","S Polk","Canada","2013-02-20","Ottawa to Varadero Cuba and return. Both flights were delayed. Ottawa to Varadero was supposed to leave at 5.15pm Saturday delayed until 6am Sunday. Received notice that it was only supposed to be delayed until 3.50am Sunday. Had to wait 6 hours at the airport. No clear explanation given as to why there was a delay. Same thing leaving Varadero except no notice. Flight scheduled to leave at 10.15pm Saturday flight delayed until 12 pm Sunday - 13+ hour delay. No announcements no explanation as to the delay. We had to go through customs in Cuba twice because of leaving to go to the hotel they provided. They were so disorganized by the time we got checked in we only had 3 hours of sleep. We arrived back in Ottawa at about 4pm.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Pierpaoli","Switzerland","2014-08-28","We booked a flight from ZRH to LIS and on to Fortaleza Brazil. The flight from ZRH to LIS was ok. This very poor and nearly non-existent rating is mentioned for Windrose (a Ukrainian company working with TAP). I have no words for describing this very bad flight. To be honest if the flight back from Fortaleza to Lisbon two weeks later had not been very good (we were sitting in a new airplane with TV-Entertainment good service and enough space for your legs) I would never fly TAP again. The aircraft (Windrose) was an old A330. It had no entertainment system. Many seats were broken and people had to change place in a mostly full airplane. The Windrose crew were not very friendly and seemed to be very stressed. I felt quite sorry for them and they should not be blamed for anything. The service was bad and very poor. The service for drinks was just twice on a 7-hours flight. This is a real disgrace for the TAP company selling such a bad product and we felt quite betrayed. Hopefully this will not happen again!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Kahrsch Ramon","Germany","2014-08-28","Lisbon to Recife July 25th. My seat was broken: one could just lift it up including the belt so it was a safety risk. There was also a piece of metal that stuck out making sitting unbearable. The stewardess did not care and said the plane was full. I was not allowed to leave the plane. The service was non-existent with the stewardess appearing just twice giving out an awful meal. During the 8.5 hour flight drinks were only served with the meals. One could not even get water.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Wilson Almeida","United Kingdom","2014-08-28","I flew LHR-LIS for a 9 day holidays. The flight was delayed by 3 hours due to severe weather. Instead of keeping us in the lounge they kept us on the plane for 2 hours. Cabin crew had no interest in explaining us the passengers that due to unforeseen circumstances the flight would be delayed. They simply sat and chatted amongst themselves. I'm ok with that. I simply read my book and made sure that me and my family will never fly TAP. STAR Atrocious customer service. Poor level of English announcements.","","","Business Class","","","1.0","2.0","1.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","T Souza","Brazil","2012-09-03","Brasilia - Paris with a stop in Sao Paulo. The staff on check in counter in Brasilia was helpful and polite very fast check in. From Brasilia to Sao Paulo we travel on a brand new Airbus A321 it was OK nothing special. From Sao Paulo to Paris we flew an old Airbus A330 many individual monitors were not working. The food was good flight attendants were helpful and polite but they were sad.","","","Economy","","7.0","3.0","5.0","4.0","0.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Hugo Procopio","Brazil","2012-09-03","Frankfurt to Brasilia via Sao Paulo. I had a pleasant surprise with this flight I had not a good experience 20 days ago with TAM on the leg Sao Paulo - Paris but this one was excellent brand new Boeing 777 with a good entertainment system 3 options of meal to dinner and 2 options to breakfast the food was great. Flight attendants were OK.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","H Mayer","United States","2013-09-29","Travelled economy class. Seat in front of you was literally in your lap if they reclined. Went to Madrid from the US via Zurich. Probably the tightest seats in the sky.","","","Economy","","5.0","2.0","4.0","4.0","4.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Brian Ong","Singapore","2013-09-24","12/09/13 LX179 SIN-ZRH. Definitely a disappointing long haul flight. Unfriendly service coupled with bad food makes this long haul flight very unpleasant. Normally I fly short and medium haul with Swiss but I will not recommend to fly long haul with them. They seriously need to renew their long haul fleets. The only positive will be that SWISS is normally very on time and the airport is fantastic for transit.","","","Economy","","4.0","2.0","1.0","1.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","J McDonald","Canada","2013-02-19","First and last time we will use Sunwing Airlines. Trip to Cuba delayed on Feb 4th by over 8 hours. Return flight home which was supposed to be on Monday Feb 11th at 5pm didn't take off from Cuba to Vancouver until Tuesday Feb 12th at 6am (a 12.5 hour delay). Again no real explanation as to why? This airline needs to shape up I know they're a charter airline but they don't seem to care about their passengers.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","E McGinley","Canada","2013-02-19","We were delayed 10 hrs from Jamaica Feb 17 2013. Never told until we got down to check out at 5am that we were delayed until 9.30 pm. Rep was no help said didn't know what was going on we sat in the lobby all day until at 6pm a bus finally came for us. No empathy at all from this airline or their reps when we were there. Not one persons story matched the others cannot feel we can trust this airline for any help so do not see ever flying with them again!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Carol Jones","Canada","2013-02-18","Going to Puerto Vallarta Feb 3/13 to Feb 10/13. Stood in line for 1.5 hours to get checked in. They told us flight was delayed but couldn't tell us for how long. They gave us a $15 food voucher and sent us to wait. Flight was 3 hours late. Interestingly on the departure board all Sunwing flights were delayed. Got on plane and none of the headphone outlets worked in my row of seats therefore couldn't watch or listen to anything. The other problem I have with Sunwing is their baggage allowance. All other airlines I've flown with give you a 50 lb baggage allowance but Sunwing only allows you 44 lbs. Big difference especially if you are travelling for more than one week. Plus the 5 kg carry on allowance is ridiculous. Our empty carry on suitcases (new hard shell light weight) with one pair of shoes was 5 kg so I travelled to Mexico with 2 virtually empty carry ons. I wouldn't recommend this airline especially if you have to make a connection. I would be worried about their problem with flight delays.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alvarez Maarit","United States","2014-08-20","Had a two leg journey on TAP: Lisbon - Dakar June 25. At check-in in Helsinki was informed that the flight will be delayed for at least 3 hours. It ended up being delayed 8 hours and no representative was available to assist at the gate until much later - a 10 euro food coupon was issued! No talk of being sent to a hotel while waiting. As a result of this delay I arrived in Lisbon at 2.30 am local time and despite assurances no-one met the arrivals who were transferring to other flights until several hours later. An agent shuffled various new flight coupons but there were none for our family. Obviously we had missed the continuing TAP flight hours before bound for Dakar. Now at Lisbon airport no hotel room was available and we were not allowed access to a lounge either. We were each given a breakfast and lunch coupon and I was given phone cards as I had no way of communicating to Dakar that we were delayed. My family ended up spending an entire day at the airport and the next flight to Dakar moreover took off 2 hours later than scheduled. The total waiting time in Helsinki and Lisbon was 24 hours.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","I Clark","United Kingdom","2014-08-20","London Heathrow to Lisbon days before we flew airline had cancelled flight and re-arranged it - did not tell us. On return we checked in and were allocated seats at boarding nine passengers were prevented from boarding as they had overbooked the flight they split families only our daughter was allowed to fly. All our baggage was on the plane. Our daughter counted at least 5 empty seats on the plane one next to her. Only offer from TAP was to make flights to Algiers Geneva Nice then Heathrow - taking over 24 hours. Manager refused to come and see us. TAP staff eventually gave up trying to resolve issue and left us to find solution with TAP staff in departures. Spent two hours with them they arranged overnight hotel and taxi transfers. Flew back next day with B.A. through Madrid. Then spent another two hours trying to get our baggage back. B.A. service was brilliant compared to TAP. Will never fly with them again.","","","Economy","","","3.0","2.0","2.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Da Silva","Australia","2012-09-03","Santiago to Sao Paulo on TAM business and I found the service standard very poor. Boarding at the gate was chaotic and business and first class passengers were kept waiting at the gate for more than 30 mins. Business class staff seemed uninterested no after take off drinks offered. The first drink we received was with our lunch which was delivered on one single tray. I found the service standard of the this flight below other companies' business class services and a little smile from the crew will go a long way. The business class seats (this was a Boeing 777 aircraft) were uncomfortable and with a need for new covers - they look worn out. I would not recommend the airline for international flights.","","","Business Class","","4.0","2.0","1.0","3.0","3.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Laville","Brazil","2012-08-28","Watch out for C class fares. Between Brazil and Argentina TAM sells Business class fares on planes not offering this service. If you get lucky enough to connect out of Rio or S.P you will be offered on the Brazilian leg of your flight to pay an extra BRL30.00 for a bulkhead or exit row seat even if you paid C class fare for the whole portion of your trip. The Business class product is outdated with an old seat design and odd ergonomics as well as a very basic video system. Staff is doing the bare minimum.","","","Business Class","","4.0","3.0","4.0","2.0","2.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","L Fob","Italy","2012-08-21","Milan to Buenos Aires for the second time in this month. Arrived at the airport checked in and ground agents never told me the flight was delayed. I spoke with a lady who told me that she knew it before checking in. I could have called and change my ticket. Crew only spoke Portuguese no English. Very poor service. Landed in Sao Paulo and connecting to a flight that would take me to Buenos Aires. Impossible. Flight cancelled. Agents said we would be taken to a hotel because other flights were full. I asked an agent who spoke Italian a ground agent who made me fly with GOL airlines and land in a small city airport in Buenos Aires. Will ask my company to change my return. Not flying a Brazilian airline anymore.","","","Economy","","2.0","3.0","2.0","3.0","4.0","","","0.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Khoo","Singapore","2013-09-19","ZRH-MIA: I've done this flight many times sometimes in Business sometimes in Economy. However service received the last 2 flights on Economy was simply just poor. Staff are arrogant especially when you go to the galley to get water etc. They really make you feel like you are disturbing them! Lack of warmth and hospitality extremely superficial and unprofessional.","","","Economy","","2.0","4.0","1.0","3.0","4.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Majid","Malaysia","2013-09-18","Flight SIN-ZRH followed by ZRH-AMS. If you are used to be pampered by Asian (full-frill not budget airlines) and Middle Eastern airlines you will feel the difference immediately. Cabin staff were efficient but they lack warmth when serving or dealing with passengers. Planes were not exactly new a bit worn out. Inflight entertainment seemed like those in the early-2000. The only thing I could be assured of was that the Swiss are generally punctual and the flight would arrive on-time at the destination.","","","Economy","","5.0","2.0","3.0","3.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Becker","Australia","2013-09-16","SIN-ZRH on A340 first class. Do not understand why Swiss still has the old first cabin on their longest haul A340 - not up to competition. That said seat with ottoman still comfy. IFE not up to first class - screen to small - selection limited (especially if you just got of a SQ flight). Cabin staff always a delight - always the right level of personal interaction attentive nothing is too much trouble. I prefer the ""senior"" crew LX uses for first cabin - biggest asset LX has. Food quite imaginative - only complaint is total lack of information on second meal service (breakfast) - great champagne (after take off actually cold enough to be enjoyed).","","","First Class","","9.0","4.0","5.0","4.0","3.0","","","3.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","M Bondy","Canada","2013-02-18","Horrible experience on more than one occasion and destination with this airline. I will choose to pay extra and have a stop over to avoid flying them again! I will only fly them again if there is no other choice. The only reason I am giving the airline a 2 and not a 0 is because I had decent flight attendants and was served a decent meal. People at the check in counter both in Calgary and other countries awful as well. Not willing to help and each person you talk to will give you a different story.","","","Economy","","2.0","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","B Cleveland","Canada","2013-02-18","The blizzard in Halifax on February 9th shut down the entire airport and we were sure our vacation was ruined. Sunwing flew their plane in switched crews and got us to Cuba with only a couple hours delay. The only plane to get out of Halifax last weekend. The crew were friendly kept us informed we had meals and champagne.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Carrie McDonald","Canada","2013-02-15","I recently flew to Bahamas Feb 3rd from Toronto my first time flying with them and will be my last. On the way to Bahamas we had a 6.05pm flight which we found out last min was delayed - they said 3 hrs no explanation. Asked the Sunwing Reps and they said they had no idea why it was delayed weather was great that day. They gave us a $10 food voucher. Check in was very slow they only had 2 people working and they had to hand write everyone's vouchers. Took off a 9pm which got us to Bahamas at midnight arrived at our resort close to 2 am. Return flight also delayed 4 hrs it was scheduled to leave at 10.30 pm but left at 2.30 am no explanation at all! At this time of night the Bahamas airport was basically closed down no food or water. We were signed up to get email notifications of any delays we received nothing! Disappointing.","","","Economy","","3.0","0.0","0.0","0.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Fatalla","United Kingdom","2014-08-14","Flew from LHR to LIS and back from 30/07/14 to 04/08/14. Was initially really worried due to the extent of negative comments on this website but to my relief the whole trip went by without a single hiccup! We travelled in a party of 4 checked in the previous night online and printed off luggage tags and boarding passes at the kiosk at the airport making the whole process very quick as all that was left was luggage drop-off and security. Our flights were on time and we even arrived at both destinations 10 mins ahead of schedule! Shame about the food but it's only a 2 hour and 40min flight so I'm not that bothered.","","","Economy","","9.0","5.0","4.0","3.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Porter Julian","United Kingdom","2014-08-11","For the second year running TAP have re-scheduled our return flight to the UK giving us minimal time to make other arrangements. This year we have been offered a return flight from Porto to London via Madeira with a total journey time of 10 hours as opposed to just over 2 hours for a direct flight. I would not use TAP again.","","","Economy","","","3.0","1.0","2.0","2.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","I Giese","Germany","2012-08-14","No German speaking FA's even in Business. For a 12 hour flight FRA-GRU the food portions are far too small. FA's don't help a passenger flying with 2 toddlers. The seating is not acceptable with the 3-4-3 layout. Much too narrow. The movies I had already seen in February. The only good thing is the staff in FRA. The rest you can forget. If LH catches up with the entertainment system in the old 747 it is my choice in the future for direct flights if the price is right.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","N Pearson","United States","2012-08-14","Flew from Sao Paolo to New York/JFK on TAM JJ 8080. Paid for extra-legroom ""comfort seats"" for myself and travel companion. Flight was oversold and those seats were not available so was downgraded to regular coach where we had broken seats. We were promised a refund of the comfort seat fee but no refund has come through despite numerous calls.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Mahr","Germany","2013-09-12","MUC-ZRH continuing to LHR later the same day. While both flights were on time I do not understand why everybody is raving about Swiss so much. Both aircraft (Avro RJ and A320) felt worn and old and service is ok but nothing special - smiles are rare and some of the crew left the impression that they were having a really bad day. My direct return on LH was much better.","","","Economy","","6.0","4.0","2.0","3.0","0.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Schwatz Dor","Israel","2013-09-11","TLV-Zurich and back a few times. The flight attendants are nice and the meals are ok. Flew with Airbus A330 and Airbus A340. Excellent entertainment and comfortable seats.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Keith de Cruz","Canada","2013-02-15","Used Sunwing vacations for a trip to Puerto Vallarta on Feb 1 2013. Flight delayed 4 hours leaving Ottawa. Not only was there no explanation but they only told us that at check in. Leaving Mexico the same thing happened. After saying it was on time the plane was 2.5 hours late and again they only told us at the airport rather that let us wait at the hotel were we could eat drink and relax. The seats are so small if you have a larger passenger next to you you'll have to sit at an angle in order to fit. I'll never use Sunwing again.","","","Economy","","","1.0","1.0","4.0","3.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","C Babilon","Canada","2013-02-14","Recently flew back from Jamaica with Sunwing and was very disappointed. Their representatives in Jamaica were not helpful in any situation. As for the airline itself all I can say that they have very poor communication skills. Our flight got delayed a few times during the day until finally we board the plane just to get off again in a few minutes. Very disorganized - they did not give us any reasons. The one day delay would not have been just a big deal if we would have been told from the beginning. On top of the run- around since they knew from the night before that they did not have any food for us on the plane no one told us to get something into us before we board. It was 7 hours without food. We did get a $150 voucher for our next trip really?","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Martha Miller","Canada","2013-02-14","We travelled back from Punta Cana on February 2nd actually February 3rd as our flight was delayed for several hours. Checked out of our resort on Saturday morning for a 12.30 flight only to be told by the Sunwing rep that the flight was delayed until midnight no real excuse given! At around 6 my husband checked the board again went to the Sunwing rep and found out the flight was further delayed. The plane was delayed for another hour when we finally boarded we were served a dinner menu at 7 in the morning! Not provided with headphones even though the movie was playing. The plane was so small I am a small person but could not even move my legs! Never ever again would I fly this airline. We were re-imbursed the $49 for the hotel room. As far as I am concerned this airline is just providing a shuttle service back and forth to these resorts and it is only to make money customers do not matter to them!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Antonio Coutinho","Mozambique","2014-08-08","TP282 28th June 2014 MPM-LIS. TP281 26th July 2014 LIS-MPM. Business class to Africa is third world product! Old planes that are broken food bad you get three prawns for supper and some rice! Not lie flat seats. Movies are old and limited. Seats movements limited. Cabin Crew are unionised how could I tell they do not care one bit! Service really bad! Note worth a business class price.","","","Business Class","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","L Jones","United Kingdom","2014-08-03","Rio-Lisbon-London 25th July 2014 22.35. Flight delayed until 26th July at 05.20. No explanation given other than the incoming flight from Lisbon was delayed! Put up in local airport hotel but forced to leave hotel at 2am to check in. Checking in at the hotel for a 4 hour stay took ages as each customer had to fill in a form. Not acceptable in any way and no TAP rep to help. Old plane from Rio worst legroom on long haul ever experienced and food (chicken?) was very dried out. IFE ancient. Most screens on a 10 hour flight did not work and those that did showed rolling programme of a few channels for which there was no info. At check-in at Rio we had been allocated a rearranged flight for Lisbon departure of 18.50 which was impossible to make and quite predictably the gates for this flight had closed as we arrived at Lisbon. No other flight was available until 10.10 the following morning. Another airport hotel which was reasonable. TAP insisted on 7am pickup. Queued at TAP customer services at 7.30 am to get a voucher for breakfast which at first they very strongly and rudely refused. We were told that we would get a sandwich on the plane to London at 11am. After a very heated discussion a voucher was grudgingly given for 6 Euros! At no stage did we find any of the TAP staff at all apologetic. This was clearly a common experience. We eventually reached home 48 hours after leaving our Rio hotel. We will never use TAP again.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Guilherme Silva","Brazil","2012-08-14","Very good meal on a regular 1 hour flight. Cabin members very polite and nicely dressed. Legroom is okay. Aircraft is regular not brand new. More expensive then other companies.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","2.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S King","United States","2012-08-14","FOR-GRU-FOR. One-class cabin. We were booked biz and first class on other legs of the trip but were in economy on TAM so would have had to pay extra if we wanted exit row seats. Food consisted of a foil- wrapped hot ham and cheese sandwich (on shorter flights you may get just chips and cookies). Seats were fairly small but standard for airlines these days.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Schulz","Germany","2013-09-08","Flight LX from Zurich to Singapore and back. Both flights were among the best long distance flights I have had in a long period of time and I take around 10 flights over 8 hours every year. Flight was in an Airbus 340 which is one of my favourite aircraft's anyway. New very comfortable seats in business class and one seat less than comparable airlines per row. Very good to sleep. food and service really great as you would expect from a Swiss airline. Flying times also very good departure late in the evening. Would try to fly them again next time.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Michaelson","United States","2013-09-05","GVA-JFK September 3 2013 LX 022. Brand new Airbus A330 very nice and spacious business class cabin. New business class configuration. Seats 9A-9C (in the middle of windows here so little view). I really enjoyed the near-first class service standards of SWISS. The cabin attendants service and food were excellent. The ""new"" SWISS business class seats are very firm (too firm) and although they do recline to a ""flat bed"" they are not 100% parallel to the floor they DO slant slightly forward. The seats are very very narrow and if you want to lie down and sleep on your side there is little room to do so. This was a daytime flight so it was perfectly OK.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","K Beadman","Canada","2013-02-14","Feb 1 - Feb 8 Ottawa - Puerto Vallarta. Flight out was 5.5 hours late due to late departure from Cuba and slow service in Ottawa. Were given meal vouchers and waited. Flight was fine elite seats with extra leg room was nice but seat mates who sprawl aren't. Entertainment system wasn't working properly - sound kept dropping out. Service was fine. Return was 1.5 hours late but was on day of major storm in Canada that saw many stranded but not us. Flight was fin. All in all no worse no better than other charter airlines.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","Mike Parsons","Canada","2013-02-13","Sunwing flight to Varadero was only delayed by an hour and a half due to weather (de-icing). Flight crew was great food was ok and included wine. This was from Windsor on Jan 31st. Return flight on Feb 7th was equally good. I have heard of delays but most of them are weather related and flyers have to be aware that safety is first priority.","","","Economy","","6.0","0.0","0.0","0.0","0.0","","","0.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Dewit","Belgium","2014-08-03","Flew BRU-LIS-BRU. Both flights were on time. A small warm meal was served on both flights with a generous drink service. Friendly cabin crew. Seats a bit cramped. Would fly with TAP again.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Naert","Belgium","2014-08-03","BRU-LIS-GIG-OPO-BRU in economy. Confused check-in clerk at BRU. She needed 15 minutes to complete check-in. Uneventful BRU-LIS leg. LIS-GIG on A330. Horrible food. No wine served between meals on this 10 hour daytime flight. ""It is not allowed."" Toilets were not kept clean and nearly all ran out of toilet paper and even paper tissues. Absolutely gross I have never seen anything like it. Old-fashioned IFE on a loop system. Crew courteous but distant. Food slightly better and friendlier crew on GIG-OPO leg and luckily video on-demand was available. We were upgraded to business on OPO-BRU (operated by Portugalia) which had the friendliest crew of all four legs. All in all I would not recommend this airline.","","","Economy","","3.0","2.0","1.0","1.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Joel Valja","Estonia","2014-08-03","TAP Portugal recently opened a direct route between Lisbon and Tallinn the capital of Estonia and we took the chance to visit Lisbon because of the fantastic prices they were offering. I'm at a bit of loss how to rate this airline because the first leg of the trip was excellent and the second leg was non-existent (our flight was canceled). The leg from Tallinn to Lisbon was very enjoyable despite the long flight time (almost 5 hours). The staff were very friendly the plane was nice and clean and the flight was smooth. The food was the best I've eaten on an aircraft so far. After spending a few days in Lisbon I got an e-mail that our return trip to Tallinn had been canceled. The next day I decided not to take risks and went directly to TAP Portugal's office in the city and got new tickets from Lisbon to Frankfurt and Frankfurt to Tallinn. The Lisbon to Frankfurt flight was operated by a Bulgarian charter airline. Frankfurt to Tallinn was Lufthansa. Both of the flights went fine. However the Frankfurt flight is a flight that is late 56% of the time! We were rather nervous whether we would catch the connecting flight to Tallinn or not. On top of that because the flight to Frankfurt left so early (14.20 instead of 22.00 which was the original departure time to Tallinn) and because I had to run to TAP Portugal's office and then to the airport to check-in and print the boarding passes we more or less lost an entire day of our vacation in Lisbon. The root of the problem is that TAP Portugal seems to have a very aggressive expansion policy they are opening new routes but the capacity in terms of airplanes and crew are simply not there to support it. That's why for example the Frankfurt flight was flown by BH Air the Bulgarian charter airline. On top of that I think the Portuguese airline lacks the discipline and in-depth planning capability to make sure everything goes smoothly and that results in ruined vacations and people missing important events. The only saving grace is that TAP Portugal is a big airline and a member of Star Alliance so even if their flights get cancelled you are likely to get home. However I would think twice before using this airline again.","","","Economy","","3.0","3.0","4.0","5.0","0.0","","","0.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Bacallado","Spain","2012-08-07","EZE-ASU-EZE same day business trip. Outbound delayed due to weather. We were informed at all times. Check in fast and easy. Boarding organized. Once on board nice crew very polite and attentive. Snack both ways with drinks on a 2hr flight. Seats comfortable for an A320. Will fly them again.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Rafael B Vieira","Brazil","2012-07-31","Flew CNF-GRU-LHR-GIG-CNF in business in July. For the most part an OK experience. Check in was fine and quick. Seats comfortable more shell shaped than lie flat I was able to sleep for a few hours on both legs. Service was courteous. Outbound flights on time but lounge at GRU way to small. Return flight had a one hour delay on the GIG-CNF leg. Food OK but nothing special and IFE screen big and easy to use but limited selection. Priority tag on bags meant nothing on last leg. My bag was one of the last ones to be delivered. My main gripe is that even if booked in C you end up flying Y in domestic sectors.","","","Business Class","","6.0","4.0","4.0","3.0","2.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Michael Robinson","United Kingdom","2013-08-28","LHR - Geneva and return. Flights on time aircraft (A319) has seen better days but for a 75 minute flight was good enough. Staff uniform like something out of 1970's USSR. A nice touch though was the Movenpick ice cream on the return leg excellent. Would recommend for on time efficient service.","","","Economy","","8.0","2.0","3.0","3.0","1.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","K Doran","Australia","2013-08-27","Zurich-Singapore flight was extremely poor. Recently had done the same leg (opposite direction) and so was not expecting very much as far as comfort food and service went but no IFE until 8 hours into the flight no aircon for about an hour into the flight and horrible seat positioning (3 seats placed directly behind 4 seats so had to lean into neighbour's lap to watch IFE when eventually came on) made for a very disappointing and uncomfortable flight.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","R Morris","Canada","2013-02-13","I booked with Sunwing for Feb 13 2013 going from Toronto to Las Vegas. It was a 3.30pm flight. The plane pushed back from the gate right on time and headed for the runway. Once there it turned around and headed back to the gate. The pilot said there was a slight problem and it would only take an hour to fix. We sat on the plane for 1.5 hours and then de-boarded. I asked at the gate if there was a chance that the flight would be cancelled and was assured that we would be departing. Finally at 9.30pm they cancelled the flight. No explanations no apologies nothing. I was told on the return flight that Sunwing doesn't even own their planes. They rent them from different airlines all over the world. The plane we were on for the return trip was from Czech Airlines. I will never fly Sunwing again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"sunwing-airlines","/airline-reviews/sunwing-airlines","Sunwing Airlines customer review","N Hansen","Canada","2013-02-13","We were to fly Jan 14 from Calgary to Cancun at 10.15am. When we arrived at the airport there was a notice - flight delayed until 8.50pm. Given a voucher for a hotel room but no food. Later told when the flight from Cuba arrived we would take this plane. However our flight crew was sent elsewhere. When we arrived at 5.50pm checked luggage without incident cleared security and off to have a drink. 1.5 hrs later we hear one announcement for Sunwing. No reps to be found Westjet employee advised us that the flight was cancelled and would go tomorrow at 11.45 am. Collected the luggage got in yet another queue for hotel and food vouchers. Minimal staff present to answer questions. The next morning we check in again and learn the plane we are taking to Cancun was to go to Huatulco. There is poor management starting at the top lack of organization possible poor maintenance on airplanes and huge lack of service. We lost 26 hours of our vacation. I will not recommend Sunwing or fly Sunwing ever again!","","","Economy","","","1.0","1.0","2.0","3.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Ryding","United Kingdom","2014-08-03","Everything you have heard about TAP is true! They cancelled our first plane meaning we lost two days of our holiday. Our return flight was hopelessly late and then our luggage failed to make it on board! Their pilots go on strike this month and the talk in Portugal was that they were about to be taken over.","","","Economy","","","4.0","1.0","4.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Stephen Wickler","Norway","2014-07-29","Recent journey from northern Norway to Porto was delayed by a full 24 hours and transformed from a straightforward trip to an exhausting marathon. I received an email on July 19 that my flight with TAP from Oslo to Lisbon on the 21st had been cancelled (no reason given) and I should contact them about the flight. After spending almost an hour on the phone before getting assistance I was told that I had been put on a KLM flight to Amsterdam connecting with a TAP flight to Porto and sent a copy of the new routing. All went well until I arrived in Amsterdam to discover that the TAP flight to Porto had been cancelled. There was no TAP staff available at the transfer desk and I finally obtained help from the staff at the Star Alliance lounge. I was put on a TAP flight to Lisbon the next day at 11.45 am with a wait until 5.45pm for the connecting half hour flight to Porto. The flight to Porto was delayed 1.5 hours so that I missed the last bus from Porto airport to my final destination. Needless to say I am a bit apprehensive about my return flights on TAP from Porto to Lisbon and onward to Oslo this coming Monday. All in all my experience with TAP has been frustrating and irritating and I will think twice before using them again in the future.","","","Business Class","","","0.0","3.0","4.0","0.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Ferguson","Spain","2012-07-25","MAD-GRU First Class July 16th 2012. Extremely friendly check in staff at Madrid Barajas was a good start. Lounge is a shared one for multiple airlines and a bit downbeat. First Class passengers can board early and if so are provided with quality drinks and tasty snacks. Plane was fully boarded 30 minutes before departure despite being 100% full and departed 20 mins early. Delicious light healthy meal and slept for over 6 hours. Early departure ensured we were the first plane to land early morning at 04.30 in GRU allowing me to beat the dreaded immigration queues and be downtown by 05.45. Return flight next day was equally good and First lounge a haven from the horrors of GRU. Plan was at remote stand and was driven to the plane as the lone F passenger. Excellent Brazilian dishes on board in addition to a really good top quality wine selection. AVOD was ok . Slept comfortably for 7 hours. Overall great crew and ground staff that make a real difference. Will fly TAM again whenever I get the chance.","","","First Class","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Matthias Slabbinck","Belgium","2012-07-16","I flew GRU-FRA after having flown FRA-GRU with Lufthansa on an old 747 with only one overhead screen. Perhaps my flight down to Brazil with LH was so bad but I was pleasantly surprised by the service TAM offered in Economy on their 777. Wonderful entertainment system with AVOD. Choice of menu's and free alcoholic drinks. Granted their knowledge of English was limited but that should only be a problem for monoculture passengers. A few words of Portuguese did miracles.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Helen Flores","Brazil","2012-07-02","POA-GRU-LHR Tam are getting worse. Nowadays they don't even offer simple sandwiches on short flights just biscuits and sometimes a bit of cheese! Breakfast on the international flight is always horrible. The choice is between eggs and a bread roll and butter or a sandwich and bread roll with butter. What does one do with so much bread and butter without jam or cheese for breakfast? If you are vegetarian dinner is less than delightful! Be prepared for pasta which that is always glued together and dry. The meat dishes are marginally better. I fly quite regularly between POA and LHR via GIG or GRU. Food has become the major issue apart from the poor leg room in Economy. Staff are generally quite helpful and are trained to tell you to 'Talk to the President' about all problems and those people can be down right rude! Recently they have started charging between 180-220k miles each way for an upgrade and keep offering tickets for 40-50k miles upgrades which don't exist. In my opinion anyone who wants a bit more comfort should not bother with them. I prefer putting up with rude flight attendants from BA and purchasing a Premium Economy ticket rather than this mess with Tam. And finally when you travel LHR-GRU-POA be prepared that your luggage does not arrive at the same time that you do in POA! Out of 20 flights in the past 36 months my luggage was 'lost' 5 times and arrived on average between 48 and 96 hours later. No compensation offered.","","","Economy","","4.0","1.0","4.0","1.0","4.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Hutchinson","United Kingdom","2013-08-27","Budapest to Zurich and from Zurich to London. I have been flying for 15 years and my flights with SWSS have been the most enjoyable! The comfort of the aircraft and the friendliness of the staff was astounding and the inflight entertainment - even though it was a very short flight - was of the highest quality!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Enrique Simeone","Belgium","2013-08-18","BRU-ZRH-LUG-ZRH-BRU. All 4 legs in Avro and Saab planes from different Swiss codeshare airlines - C class - I am delighted to fly Swiss. Good check in - vile lounge in BRU though using SN Star alliance which has become a joke and always packed. Once on board it is good even for small equipment and short flights they are probably the best. Have never tried them in Y class must admit. Zurich airport in a breeze. Will recommend and fly them again. In fact flying 1st class intercontinental in a couple of weeks.","","","Business Class","","10.0","3.0","5.0","5.0","1.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Viktor Frkal","Czech Republic","2013-08-18","Prague-Palma De Mallorca via Zurich. Another excellent experience onboard Swiss. Flights perfectly on time luggage arrived immediately. Service very personalized and always with smiles. Nice snacks although limited complete drinks menu including Champagne (Heidsieck Monopole on the PRG-ZUR leg). Value is unbelievable price was nearly the same as return Economy flight on a charter. Will always use Swiss in the future and can highly recommend.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Christian","United Kingdom","2014-07-29","Recife to London via Lisbon and the next day flew London to Kolkata via Mumbai with Jet Airways. The 2nd time now the flight from Recife to Lisbon has been cancelled and changed to another time which is not so bad. But the second time on this leg that it was in fact not a TAP plane at all but a charter plane from 'Euro Atlantic' being operated by TAP. It was a terrible 1986 aircraft no operational TV's for a long haul flight seat did not go back at all and it was a night flight! TAP advertise all these great things about their cabin on their website and twice now out of 4 flights on this journey you end up paying the same but getting a far inferior product. What is wrong with TAP do that not have or can they not maintain their own planes? It's a long way round but from now on I think we will fly via Rio or SP to Recife in order to avoid TAP.","","","Economy","","","1.0","2.0","3.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Rosenbergo","Germany","2014-07-29","Worst Flight experience I have had so far (I am a frequent flyer). I had a flight from Lisbon to Recife (Brazil). The plane was old. My seat was loose and uncomfortable. After take off I complained about it. There was no inflight video service. On an 8 hour flight drinks were only served twice. When I asked for water she rejected my request. There was no alternative meal only a sandwich with bad cheese ham and no butter and rice with dry chicken no sauce. Nothing else for eight hours. I am not tall but my knees touched the seat in front of me.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","V Aragon","Sweden","2014-07-27","My husband and I booked a flight to see the World Cup in Rio at the beginning of June. We met some people on the flight who had problem with their flights from Portugal to Rio de Janeiro. The queue at the airport to get new flights was long. We could already see the problem the company had with delays. I have nothing to say about the service onboard the food or the entertainment. Everything was nice. The problem is the administration and the schedules they have. On our way back from Rio we got the bad news that our flight to Portugal was delayed 8 hrs. Instead of flying that night at 22.30 we were supposed to fly the day after at 6.30 am. We got just vouchers for dinner. No hotel so we spent the night at the airport. No explanation about the delay. In Portugal we had another delay. I understand some planes have problems my disappointment came later on with the impossible mission to get in touch with TAP by e-mail. This is the worst service I've experienced!","","","Economy","","","4.0","4.0","4.0","5.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Baydon Merry","United Kingdom","2012-07-01","I have recently travelled to Brazil from the UK. I took a total of 6 flights including 2 international and 4 domestic flights all with TAM. I found the staff to be unhelpful the airline food was terrible (relative to other airlines) the planes were dirty and the entertainment choice was very limited. I have flown with many airlines and found this company provided the worst conditions I have experienced.","","","Economy","","2.0","4.0","2.0","1.0","2.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A T Silva","Brazil","2012-06-24","MIA-GIG on June 16. Plane was an extremely old and shabby 767-300. Business seats completely outdated 1970-style. No ""cocoons"" at all. Crew was attentive but food was just acceptable without any special charm. No in-flight entertainment at all. Quite a disappointing experience in contrast with the GIG-JFK leg on June 3 (on a comfortable A-330).","","","Business Class","","5.0","3.0","4.0","3.0","0.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Sahand Barazesh","United States","2013-08-18","JFK-IST via Zurich. The inflight entertainment was great. There was a wide variety of movies TV shows music etc. The food was great but I just wish there was more of it. Cabin crew very friendly and helpful but didn't have the best English skills. Seats were a little tight but it was okay. All in all it was a good flying experience with SWISS.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Dappiaggi","Italy","2013-08-15","MXP-ZRH-JFK and return. Excellent service with rather good meals. All flights were punctual and the A330 from Zuerich to New York had very comfortable seats. Flight attendants were simply amazing very attentive and skilled in different languages. I would not hesitate to fly with them again. The only negative point is the IFE system with very few choices.","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Tung","United Kingdom","2014-07-27","Flew TAP from Barcelona to Lisbon and then Lisbon to London Gatwick last week. Overall check in was smooth and friendly and the plane was well kept. The seats were comfortable perhaps due to a lower load factor. In fact the seating was better than the long haul of most airlines. Service was excellent. The crew always wore a smile and response to your request and they were well groomed. Their inflight magazine was also of top quality. I also enjoy the safety video a lot.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Frederiksen","Denmark","2014-07-27","Copenhagen-Lisbon-Funchal 7/7/2014. This was a travel with delay cancellation more delay and on top: Luggage lost for 6 days (our vacation was 9 days). Nobody from TAP Portugal really cared: ""Usually the luggage appears again!"" Hotel said: ""Big problem all year but especially in the summer time."" About 10-15 passengers from this plane lost their luggage this night but this was not unusual I was told. Never again TAP Portugal!","","","Economy","","","3.0","3.0","4.0","0.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Deborah Da Silva","Brazil","2012-06-07","Non-stop Airbus A330 from New York to Sao Paulo. I had an aisle seat and I found the flight attendants to be very polite and patient. The movies on the flight were good the headphones were horrible and I was glad to have brought mine. The leg room was good as I was in an Aisle seat but the folks in the middle seats looked crammed in. The food was okay it was like a traditionally Brazilian ""fast food"" type of dish. The flight attendants are great about refilling drinks and do not complain about it. The bathrooms were generally clean and towards the end of the flight of course became dirty but did not run out of toilet paper or soap.","","","Economy","","8.0","5.0","5.0","4.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Boynton","United States","2012-05-29","JFK-GRU-EZE EZE-GRU-JFK. I was pleasantly surprised. The first leg of my trip from New York to Sao Paulo was on a nicely kept A330 for the 9.5 hour flight. Flight attendants were friendly and spoke decent English/Spanish in addition to their native Portuguese. Seats were comfortable and had lots of leg room and the AVOD was great. The meals weren't anything special but they were ok. The flight from Sao Paulo to Buenos Aires was on an old but well kept A320. Nothing special about this flight good or bad. My return from EZE to GRU was on a A321 which had minimal leg room. Again the attendants were friendly and the drinks and food weren't bad. The second long haul leg from GRU to JFK was just as good as the trip down. TAM is miles ahead of any US carrier that flies to South America. The only downside to TAM is having to connect in GRU which is one of the worst airports I've ever been in. Overall highly recommended.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Kotenev Vlad","United States","2013-08-14","Barcelona to Zurich on August 9 2013. Check in was not easy and not quick. Agent was very busy chatting with other agents. Agent forgot to assign a seat for me during check in procedure. I entered into a plane without a seat. Later they figured out and wrote a seat number on my boarding pass at last minute. Flight supposed to depart at 6.30am but took off at 6.45am. For breakfast they served: Coca Cola and a puffy muffin. No croissants no yoghurt no oatmeal no omelette and no appropriate breakfast meal.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Bosco Lui","Hong Kong","2013-08-12","Travelled round trip SIN-ZRH-GVA. All flights on time even though the connection flight is very tight we made it without any fuss. The plane is a little dated - would be better if the fleet is upgraded. Food is fair - I can't complain much since I'm at Economy - but they're better than quite a few. Service is good - not great but very adequate.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Barrett Tom","United Kingdom","2014-07-27","Flew from London to Lisbon on 10 June (1 hour+ delay) and Lisbon to Salvador on 11 June (4.5 hours delay). In- flight entertainment not working throughout flight to Salvador and customer service at Lisbon airport dreadful. Handed completed complaint form to cabin crew on 11 June and resubmitted complaint online on 30 June but still no response or even acknowledgement. I will never use this airline again.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Nombro","United Kingdom","2014-07-20","Booked a TAP flight from LHR to Fortaleza Brazil for the world cup. Received a call from TAP the day before flying that the second leg from Lisbon to Fortaleza would be operated by Windrose (a Ukrainian company working with TAP) so no time to change your flight (rebooking or cancellation as you need to get to your destination). 1st leg from Heathrow was OK. The second leg operated by Windrose departed 1 hour later than scheduled from Lisbon including a wait of 30 mins inside the bus taking us from the gate to the aircraft. The aircraft was an old A330. It had no entertainment system (No movies no music no games - nothing). What do you do on a 7hr journey like this? Although the Windrose crew were friendly and should not be blamed for anything this is a real disgrace for TAP selling a product that is below current long haul travel standards and not playing fair and transparent with the customer about the product which they are selling. Return trip left 1hr 30mins late but I'll leave this complaint for a different day. Will I fly TAP again? I'd rather pay for a direct flight from LHR to Brazil next time. They are definitely not doing themselves any favours.","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","B Schneider","Germany","2012-05-15","Frankfurt - Sao Paulo. Arrived at the airport 2 hours early there were only 3 people in the business class queue check-in was very fast. Onboard Boeing 777 offered champagne and orange juice then brought 2 bowls with 2 different kinds of cheese. I had 2 meals during the flight dinner and breakfast the food was good nothing special. A good experience flight attendants were polite and elegant the aircraft was immaculate.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Hopkins","United States","2012-05-15","First Class GRU-EZE A330: I transferred at GRU and was escorted from the fluorescent lit and well worn lounge at GRU to the aircraft I was expecting something special for the almost 3 hour international flight. Initial introductions and menu distribution coincided with juice or water in real glass but no amenity kit. Although my breakfast order from the 2 main courses was taken as well as my request for an after takeoff drink this turned out to be a joke. The meal was inedible came directly from business both courses were then presented despite my order and no after takeoff drink ever arrived. There was no other service and call bells went unanswered. The cabin is well by its sell by date grubby and although the seat is lie flat it otherwise has basic function and more comfortable when not in full recline. AVOD was ok but the screen and tint/brightness made it uncomfortable to watch. To put things in context US domestic carrier first is appalling but superior.","","","First Class","","3.0","3.0","1.0","1.0","3.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Stuart Reay","Australia","2013-08-12","Flew in July and August on various Swiss flights - mostly in business. LAX-ZRH and ZRH-SIN were both fantastic on A340. The flat bed is 2 metres long as very comfortable when flat and in seating position. Staff were very good and nothing was too much trouble. It would be helpful if there were 2 pillows per person as when flat the 1 small pillow isn't sufficient to get comfortable enough. not a problem when flight isn't full but when it is none spare. Also flew GVA - Athens and Athens - Zurich in business. Typical short haul flights but very comfortable in business and excellent food and service. Lounges also great in LA Geneva Zurich and Athens. For the price charged Swiss is an amazing option. Also flew 1 leg Nice - Geneva in economy and couldn't fault anything.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","G White","Switzerland","2013-08-06","In the last year I have travelled SWISS about half a dozen times of which over 50% of these experiences have led to severe delay cancellation or worse. I have been re-routed to Zurich from Geneva due to a cancelled flight put in a hotel and flown the next morning. I have been driven across London from London City to Heathrow due to a cancelled flight arriving in my destination many hours after I was meant to. Tuesday (23 July) we had engine trouble mid-air on a flight from Geneva to London City and I was re-routed to Paris CDG put in a hotel and flown the next morning. The handling of the situation on Tuesday by the ground handling agent was chaotic with only 2 staff on duty to manage 100 passengers. It took several hours to resolve. Following this incident on the return leg the SWISS passenger system claimed I hadn't taken my outward leg so ground handlers tried to remove me from the return flight. 45 minutes to resolve. In the end the flight on 28th July (1935 LCY-GVA) was also cancelled. I had to stay in London until Tuesday 30th July for the next available flight out of LCY.","","","Economy","","","3.0","3.0","2.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Irene Norman","United Kingdom","2014-07-20","Due to fly to Lisbon on Thursday from Manchester 17/07/14 we were told the flight had been cancelled and the only alternative offered was for the following day via London and Madrid! A 9 hour journey plus travel time from home and to our hotel-another 4 hours. It emerged TAP had known the previous evening the flight would be cancelled and had they emailed to inform us I would now be sitting on a sunny beach in Portugal having flown via EasyJet instead of spending ages trying to contact TAP who are not responding and writing this in Wet Wales. A lousy experience all round with this airline.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Perrin Michel","Brazil","2014-07-17","GIG-LIS-A330-200. An old ones (once Swissair). Seats are very new and very comfortable but inflight entertainment dates from last century. Note for an extremely friendly staff. Food was very pleasant however Portuguese selection of wines was poor. Portugal has much better wines that deserve to be served. No French Champagne. An acid Sparkling wine. Late take off on-time at arrival. Luggage very quick.","","","Business Class","","8.0","4.0","5.0","3.0","1.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Hortle","Australia","2012-04-21","Flew A330 from Sao Paulo to Rio. Plane was onward to France. Plane was delayed 3 hours. There were no seats available while waiting for the flight it was extremely hot so the terminal experience was not good. Getting on this plane was wonderful after the cramped conditions onboard two Emirates flights. 2x4x2 seating configuration gave comfortable seating and much appreciated leg room. The plane was clean staff were friendly and attentive. At last we could all get some sleep.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Alan Spencer","United States","2012-04-17","EWR-GRU-POA roundtrip. Provider was Continental for the 4 legs of the trip. Trip was mostly good. Tam providing the usual problems. For the second time they lost the full ticket configuration and forced me to pay for excess baggage and carry bags in GRU. Amazing that they cannot do such a simple thing like hold on to their records!","","","Economy","","4.0","2.0","3.0","3.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Linhares Heloisa","Brazil","2013-08-04","Flew business from Sao Paulo to Zurich - Sao Paulo. Seats are ok but service was not as good as expected. Staff are not friendly and food is ordinary.","","","Business Class","","5.0","3.0","2.0","3.0","4.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Chua","Singapore","2013-07-29","Flew Singapore to Venice and Rome to Singapore all via Zurich by Swiss International after a lapse of 6 years. On first look the new fully flat Business class seats (5D & 5G) were too small and narrow and there is a serious lack of storage spaces. Lowered seat to the lowest possible level but did not sleep well as any food trolley movement or turbulence could be clearly felt since bed was close to the floor. So on the return journey I lowered the bed close to but NOT to the lowest level and slept much better. Service was generally good although food variety and quality cannot be compared to SQ Biz class. But then we got the Swiss Biz class tickets during their promo period and thus we are not complaining. Lounge in Zurich was huge with good food and shower facilities and luggage arrived from Rome to Singapore via Zurich with no incidence overall a great airline!","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Oliveira","Brazil","2014-07-17","I flew GIG-LIS-PRG and GVA-LIS-SSA between June in July and 3 out of these 4 flights were delayed. The first delayed flight from Rio to Lisbon had a delay of 4 hours. From the airport display (on June 14) it was the only delayed international flight that night. The last flight from Salvador to Rio on July 5 delayed at least one hour. The third flight to Geneva to Lisbon on July 4 was my worst flight ever. TAP managed again to have the only delayed flight in the display gave up the flight to a Spanish company (Swift air) that had a terrible flight service and very outdated aircraft (some baggage compartments didn't close properly). We had problems in the arrival in Lisbon as well. After all I planned to leave the airport by 1PM and take a tour in Lisbon but thanks to TAP this happened at 4pm.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Robert Jones","United Kingdom","2014-07-17","We flew from London Heathrow at the start of our holidays and flight was 35 minutes late. On the return journey we flew from Porto to Lisbon 30 minutes late and from Lisbon to London Heathrow 45 minutes late. Need I say more.","","","Economy","","2.0","2.0","3.0","3.0","0.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Cassidy","United Kingdom","2014-07-17","London - Lisbon Lisbon - Miami. Delays all the way there with no communication just sitting waiting. Delays all the way home with no communication. No in-flight entertaining (broken ""unable to reset as the one staff member who could do it was off on leave) so no inflight entertainment travelling with four children! Nightmare. Food/snacks were good but would never use them again.","","","Economy","","2.0","3.0","2.0","3.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Andres Szanto","United States","2012-03-20","JFK-GIG-EZE EZE-GRU-JFK. The seats are the best part quite comfortable and can be used as fully extended beds. Food was ok but not memorable. Staff service was not good poor English little motivation and less dedication to work. Lots of room for improvement.","","","Business Class","","7.0","5.0","2.0","3.0","4.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Souza","Spain","2012-03-20","London-Sao Paulo-Madrid. London-Sao Paulo: Brand new 777 very clean. Seat configuration 3-4-3 in main cabin is uncomfortable. Flight attendants were very polite and helpful. Food was OK nothing special. Sao Paulo-Madrid: Sao Paulo airport is very crowded I queued 40 minutes to check-in. Airbus A330 not so new clean. Flight attendants were OK most don't speak Spanish. Entertainment system only had two movies in Spanish.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Colin Pay","United Kingdom","2013-07-24","LHR-ZRH return on A320. Both flights on time. Leg room good. Sandwich and drinks out ice cream and beer on return and a Swiss chocolate.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Jess La Bella","United States","2013-07-22","July 2 2013. Marco Polo to Zurich and Zurich to London Heathrow. I will fly Swiss whenever I can. Check in is efficient and courteous. I had to check extra baggage on return flight and they were very helpful and the cost was minimal. The cabin is clean and spacious with room for my legs to actually stretch out and the person next to me was not sitting on top of me. The food is amazing and the hostesses are very friendly and conscientious. I flew Venice to Zurich and Zurich to London both flights were top notch. The inflight tourism video is good. The take off and landings were smooth. I would recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Michaels","United States","2014-07-17","Flew TAP from Newark to Lisbon. Left on schedule. Nice flight attendants. The only problem I had was they had no cups in the lavatories and I went in there with my bag to take medication but no cups for water. I exited and asked flight attendant that there were no cups in the bathroom she stated they did not provide cups in the lavatories. Strange. The food was the worst airline food I have had and I could not eat it. I only ate the dessert. My return from Lisbon to Newark was a nightmare. Checked out of hotel for 2.45pm departure only to be told at ticket counter that flight was 8 hours late with expected departure at 10pm no reason for delay was given even though I asked. Was told to go to customer service counter and was given meal coupon. So needless to say I spent the whole day in Lisbon airport and half the night. The departure was 10.20pm there was no order at gate hundreds of people just standing around waiting. No place to sit had to stand. It was a nightmare. Finally boarded and took off. Once again the meal was terrible I could not eat it so went hungry. Flight attendant offered cod or ""meat"". I asked what kind of meat and got nothing but a strange look. Overall experience was a bad one.","","","Economy","","2.0","3.0","3.0","1.0","4.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","T Jackson","United Kingdom","2014-07-17","Up until now I've not had a list of airlines to absolutely avoid in the future. Congratulations TAP - you are the first on that list. Never have I experienced such ridiculous service or felt so uncomfortable on a flight. Flying from London to Recife via Lisbon and back from Rio to London via Lisbon every single one of the flights was delayed by at least an hour. Crazy enough though I think we were the 'lucky' ones as on the outgoing leg most of the TAP flights on the Lisbon departure board were delayed by 5+ hours. What is going on?! There was absolutely no entertainment from Lisbon to Recife either and the leg room was terrible making the flight seem like an eternity. In addition the food was just awful. Never again will I fly with this company - I will pay a lot more to avoid it.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Bastos","Brazil","2012-03-15","CGH-SJP. Sad to see how standards have deteriorated lately. Check-in was convenient boarding on time. Seats on the A319 were so thin and hard that I was happy the flight was short. Crew were correct nothing special. Take off 20 minutes late but not TAM's fault. Typical full cost low service airline.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Rogerio Almeida","Brazil","2012-03-12","Very poor leg room seats not reclining correctly or broken. Bad or no food. Delays. Staff in general are friendly. The low level of service is a standard here in Brazil. Depending on flight there is some entertainment system however no headsets are provided.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Bogojevic","Australia","2013-07-21","Zurich-Singapore. A long 14 hour flight so during those long hours I expected only the best service. I arrived to my seat and realized I did not have a TV in-front of me. Not only that but my seat was broken. It would move as I leaned back and fourth. My TV was located on the seat to my right which meant for those 14 hours I had to lean to the side while watching a movie. I called the flight attendant over before take off and showed her the problems and asked what can be done. She said there was nothing wrong with the location of my TV and would not look at my broken seat. She just walked off and told me she would be back soon - never came back. When we first got on the plane there was no air con for at least 40 minutes. Everyone was using magazines to cool themselves down. I suggest in the future to not choose this airline. Service is very poor.","","","Economy","","","1.0","2.0","3.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Claire-Lise Jaquier","Switzerland","2013-07-18","Problems can happen it is just the way they are solved that makes a difference. Booked on a Nice - Geneva flight July 15th - departure at 3pm. Flight delayed more than 2 hours and no information no Swiss representative available at the airport. At check in time no info. re. delay. Right until ""original boarding time"" - no mention of gate number or delay. Eventually a sms alert informed my colleague of a 1.5 hour delay - while speakers eventually indicated a 45 minutes delay at 3.20pm. Service that should have been available at Nice airport was a Swiss representative - there was none.","","","Economy","","","0.0","3.0","0.0","0.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Bonelli","Switzerland","2013-07-18","Flights from ZRH-NCE and return. Very good service with a nice meal and a wide variety of drinks. Both flights on time and baggage service efficient after one of my hold bags got forgotten in Zurich. Immediate delivery at home 5 hours later as it arrived with the following flight. Flight attendants attentive skilled in different languages and willing to help you. I highly recommend.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Murray Klein","Canada","2014-07-13","Flew from Malaga to Lisbon on TP 1077 June 23rd 2014 and paid an excess luggage fee of 150 euros. After arrival in Lisbon waited for luggage to come down luggage carousel and only 1 piece of luggage not mine came down. Was told by TAP representative that luggage was not loaded onto this aircraft due to weight restrictions and to place a lost luggage claim. Late Wednesday night June 25th the luggage finally arrived at my hotel in Lisbon after being routed from Malaga to Frankfurt and then to Lisbon. Totally unacceptable service.","","","Economy","","","2.0","3.0","0.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Freitas","Portugal","2014-07-13","FNC-LIS-AGP-LIS-FNC. First flight took off on time though there was a passenger in front of me who had her seat fully reclined so my flight was a nightmare and even lost my sandwich because I couldn't even spread my arms. The cabin crew saw this but did nothing. Flight LIS-AGP was late by half an hour this was their inaugural flight using ATR 42 on the route which they used a Beechcraft 1900 before but if you didn't know you wouldn't notice it. The flight AGP-LIS was late by 2 hours and almost lost the connecting flight LIS-FNC. AGP-LIS had the most appalling flight attendant I can't understand why TAP would pay a salary to have people like him who would be better driving a truck than hosting passengers. He just didn't care. On the flight LIS-FNC we were late by 1h and a half plus they emailed me a week before to say the flight had been rescheduled. Ended up flying more time than usual due to high winds in Madeira. However the food on all flights were quite good indeed. All in all the very usual mediocre service you get from TAP.","","","Economy","","1.0","3.0","1.0","4.0","3.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Jason Burnie","United Kingdom","2012-02-28","LHR-GIG on A330. Outbound departure on time. Pre-departure drink although just water was provided. Amenities kit given. FA were professional and polite and attentive to call bells. Legroom and seat width were at par to other European carriers' long haul aircraft's. Entertainment system was ok better than nothing. Food presentation looked cheap and the quality was somewhat only for filling up your stomach. Inbound pretty much the same experience food slightly more edible. Baggage on the carousel in good time both ways.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Chan","Canada","2012-02-22","EZE-GRU on A320. Star Alliance Gold flying business class. It took 30 mins to complete check-in process. No priority queue for security and immigration. No priority boarding for Star Gold and business class passengers. Flight departed 20 mins late without explanation. Combined drink and meal service began 1 hour after take off and service was very slow. The meal was okay and quantity sufficient. Pillow and blanket provided. Cabin was somewhat worn but otherwise clean and everything working. No IFE though. FA did not come around again for the remainder of the flight. FA spoke very limited English. On arrival checked baggage delivery was very slow and my priority tagged bags did not come off first. Overall a below average flight.","","","Business Class","","2.0","3.0","1.0","4.0","1.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Thomas Eriksson","Sweden","2013-07-17","The Swiss First is truly a very good product. I flew ARN-ZRH-EWR with the first leg in Business. Spent 3 hours in the excellent First Class lounge before boarding. The boarding process was smooth. I was offered a snack and a glass of Laurent Perrier Grand Siecle. The seat is very comfortable with a completely 180 degree recline and up to 2 m length. Shortly after take-off I was offered a 3 course meal with caviar scallops salmon and chicken. Stags Leap Artemis was the best choice of wine on the list along with the Santa Barbara Chardonnay. Went to sleep after the meal and slept for almost 3 hours. A very nice feature is the small cube lamp that provides a very comfortable light. Landed on time in Newark and immigration was empty. Was in the limo in 25 min after landing.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Klaus Hudelist","Austria","2013-07-17","ZRH-JNB Business class cabin of A340 already a bit old but clean and ok. Seat comfortable. Service and crew excellent very professional and consistent. Quality of food not so good much better is Austrians Do&Co or Emirates. Quality of wine excellent though. Inflight entertainment system ok. Would recommend Swiss.","","","Business Class","","8.0","5.0","5.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C Rocha","Portugal","2014-07-13","Lisbon-Malaga and return (TAP 1076/1079) end of June and beginning of July. The first leg of the flight was fine in a Beechcraft 1900D with nineteen seats. The only ""drama"" was watching our fellow passengers when they had a good look at the kind of plane they were using for the trip. No problems at all and flight arrived on scheduled. Unfortunately in the return trip they managed to have a delay of three hours on a flight that only last one hour and fifteen minutes in a ATR 72 from Helitt. The official reason was that the flight crew had exceeded their flight times.","","","Economy","","2.0","3.0","3.0","0.0","0.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Mccarthy","United States","2014-07-08","Flew from USA to Europe round-trip 4 flights as connection through Lisbon. First flight the Atlantic portion they ran out of soap in the bathroom and the last hours of the flight some toilets not working/flushing. One of our seats was broken and would recline the adjacent passenger's screen was not working so he would look across the aisle at another screen. We were about 2 hours delayed so while we didn't miss our connections others on board did. The return flight better except again no soap in the bathroom. The entertainment on the screen was terrible unless you consider one war movie and the following movie Mulan good choices for an 8 hour flight. The flight left timely although the other passengers (about 5) we spoke to said their other flights were late. The food was fair/good. Would avoid this airline for future travels.","","","Economy","","4.0","3.0","3.0","4.0","2.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Richard Beaumont","Spain","2012-02-21","London Heathrow to Santiago Chile. Very little leg room seats rock hard. Cabin crew were down right apathetic if not rude I speak good Spanish and would have thought at least Spanish speaking cabin crew they only spoke Brazilian. The safety video was in Brazilian and aimed at kids it was in other languages but the sound was so bad. Mobiles were not switched off on take off and landing cabin crew did not check everyone was strapped in. The worst airline I have come across.","","","Economy","","2.0","1.0","1.0","2.0","3.0","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Freitas","Portugal","2012-02-14","JFK-GRU on B777 business class. In GRU the VIP lounge is well used and only has 3 bathrooms which is insufficient causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.","","","Business Class","","2.0","3.0","2.0","3.0","3.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Simeone Enrique","Belgium","2013-07-10","TLV-ZRH-BRU. Great service as usual. They are good both on the ground and on board. This time used A340 for this leg. It is just such a pleasure to fly Swiss. Only tried them F and C class they are the best in Europe I think perhaps BA or LH are their only competition. Clean and well managed. Experienced crew although young. Will recommend.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Cristea","Romania","2013-07-08","18 June Bucharest - Otopeni - Malaga via Zurich. First leg: OTP-ZRH operated by Helvetic Airways a small old but nice clean and well kept Fokker 100 comfortable seats generous legroom. Onboard service was a joke (a muffin coffee or juice / water and a small chocolate offered for 2 hrs. flight at 7am). No IFE. Uneventful flight departed and landed on time. Easy and pleasant transfer in Zurich 1.50 hrs. between flights very good airport. Second leg: ZUR-AGP on a new (3 months old) A321-200. Boarded on time departure delayed 40 mins 20 mins late arrival. A sandwich cheese or chicken good enough but directly from fridge 2 rounds of drinks and finally the little chocolate served. On drop-down screens were informed about route weather then commercials cartoons. In Malaga airport speedy passport control bags fast on belt but only 2 of my 3. The missed suitcase was delivered the day after. On both flights friendly and helpful ground staff good pilots professional but bit robotic cabin crew planes almost full. All in all mixed experiences it's certainly not a bad airline I can recommend but average away from the "" Swiss-made"" concept.","","","Economy","","5.0","4.0","3.0","2.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C Suffield","United Kingdom","2014-07-06","Flew London - Lisbon then Lisbon - Recife June 11th 2014. Flight cancelled to Brazil without notice even though TAP knew no plane from Lisbon available. Shipped to Marriot made to pay for beverages. Advised to get up at 3am for rescheduled next morning flight. Got up and then advised plane would be delayed until 7am departure. Another 2 hour delay occurred. No TAP representative at Hotel. No TAP Representative to meet us next morning at Lisbon airport. Speaking to fans at games TAP did this on Wednesday Thursday and Friday of this week! On return flight 1 July 11.25pm from Recife to Lisbon TAP swapped the plane to a charter airline Air Europa and emailed me 4 hours before departure saying I could change my flight if I desired. Having already checked out of Hotel and waiting in Recife for 6 hours what did they elect me to do. The charter plane was obviously known about days in advance so why did they not email sooner so I could have arranged alternative transport home. The staff on the plane were superb but the plane seating was a disaster tiny seat pitch and no entertainment. The seating was cocked up by TAP staff at Recife issuing seats that did not exist and making the boarding process delayed.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Vasco Capela","Portugal","2014-07-06","Lisbon to Rome and vice-versa (June 30th and July 4th) was late on both days. On the 4th of July the plane was supposed to take off at 7.25pm (local hour) but at 9pm the plane was still taxiing to the runway. Except for this detail I enjoyed both flights. On the first flight (Lisbon-Rome) I found the breakfast surprisingly good (for an airline meal). The sandwich had a strange appearance but I wanted another one when I finished. On the second flight a light meal (not a full dinner) was served. I also found the potato puree with turkey sausages and bacon pretty tasty. The flight crew were also very nice and attentive although on the first flight they seemed a little tired. At least they were not rude and on the same flight I saw the flight attendants speaking Portuguese English Italian French and Spanish to the passengers. The seats were comfortable and the plane in general was clean. I also thought both landings were quite rough. If you are going on shorts flights with TAP please take a book or something else. If you don't you might get stuck watching the cartoon version of Mr Bean. In general if you are going on vacations and you don't mind getting late to your destination TAP is surely a good airline. If you are going on business trips don't fly with TAP: the flights can get late and the business class didn't seem much different from the economy class. It doesn't matter anyway: most of their planes only have one class (economy).","","","Economy","","7.0","3.0","5.0","4.0","2.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","C Jo","South Korea","2012-02-13","JFK-GIG-GRU-JFK. I checked in through business class check-in entitled to star alliance gold member however it still took me more than 15 min just waiting for check-in. Boarding was messy with no particular order. Seat was tiny and recline as bad as US airlines. Attendants hardly understand English and the seat monitor was tiny with very limited channels. Return trip even worse even though it was same old A330. Other than good value I would not fly with them.","","","Economy","","5.0","2.0","1.0","3.0","1.0","","","2.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","N Junzo","Brazil","2012-01-30","GRU-NAT roundtrip with connection at GIG in return leg. Planes were A320 poor legroom already default for this airline. No onboard entertainment on both GRU-NAT (almost a 4-hour flight) and NAT-GIG (3 hour-flight) routes. No announcements in English except in GIG-GRU leg. Free drinks and snacks despite the low-cost service level.","","","Economy","","4.0","2.0","3.0","3.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Christopher","Switzerland","2013-06-28","GVA-NCE-GVA with the Airbus A319. First flight on time. Cabin was very comfortable and the crew friendly. Requested and received a bottle of water and the Swiss chocolate. Nice music during taxi and helpful inflight entertainment showing the aircraft on a map the speed etc. (they weren't individual screens however). Second flight was a little bit late due to the late arrival of the aircraft. However the crew did a really good job and we landed in Geneva only 2 minutes late (although the aircraft had taken off from Geneva to Nice half an hour late during the previous flight). I was very satisfied with this trip and the price was pretty low: 100 CHF for both flights.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","F Wissmann","Switzerland","2013-06-26","17 June ZRH-HAM LX1056 / 21 June HAM-ZRH LX1051. The outbound flight left a bit late due to heavy traffic at Zurich airport the return flight arrived a bit late due to the same reason. I do not blame the airline for that. Seat comfort was very good overall comfort was a bit cramped because both flights (Airbus A321) were quite full. Service by the cabin crew and food were also good. I paid EUR 205 for the ticket which is OK from my point of view. I will definitely consider Swiss again. Both airports Zurich and Hamburg are very efficient and passenger friendly.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Howe","Australia","2014-07-06","Madrid to Lisbon. TAP Portugal is a very nice Airline. They gave everyone a complementary sandwich and a drink. Entertainment was okay just a little hard if you are a bit far from the dropdown screen. Staff very helpful.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Rudran","United Kingdom","2014-07-06","Flight was cancelled on Wed 25th June 2014 and no organised communication or customer care was given by TAP staff. Very poor service for a Western Country based airline. Wasted our whole day. No compensation no care was granted for a frequent traveller like me and it caused huge inconvenience and cost of taking a £120 taxi back home. TAP has to step up if they wish to compete and even perhaps survive without subsidies (if any) with not only the likes of BA but also the low cost carriers like EasyJet and Ryanair. I care about TAP and had been loyal to them for many years. However it will not for long if they behave like they do now and lack pro-activeness.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Richard Winger","United States","2012-01-11","JFK–GIG–MAO–MIA in J class. Seats are outdated ground service poor and the domestic leg was awful. JFK to GIG on an A330 with a seat they call lie flat but actually is a sort of recliner where the backrest slides down but remains curved. Staff friendly food ok wine choices inspired and champagne a nice touch. Returning check-in at Manaus took over half an hour (only two agents on duty for a full 767) and another half an hour for security where there was no fast track. There was no lounge but after an hour standing in line it was close to boarding anyway. The 767 from Manaus has old-style recliners and ancient main screen IFE which is irritating if trying to read. There is no menu lunch arrived two hours after a 2pm departure and was awful. The four hour flight from Rio to Manaus is on a run down A320 cattle class throughout with poor seat pitch.","","","Business Class","","2.0","2.0","4.0","2.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Rodrigo Rosato","Brazil","2012-01-11","São Paulo GRU to Porto Alegre domestic flight. Delayed 1.5 hrs due unpredicted maintenance. The plane was replaced by a smaller model that did not have many reserved seats mine included. Was seated in vacant seat without a problem. Staff were nice and helpful. Snack of mixed nuts with premium quality beer soda or juice. Little for a lunchtime flight. I was pleased but not amazed - still much better than most Brazilian carriers. Flight arrived with one hour delay.","","","Economy","","5.0","4.0","5.0","2.0","1.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","William Brandoe","United Kingdom","2013-06-26","LHR-ZRH-MUC MUC-ZRH-LCY. Y out J back. All good decent fresh cheese roll on first leg drink on second. Both outward legs on time. Longish walk from D to A at ZRH but easy. Return had decent snack on first leg cold meal on second. Good bottle of Fendant. This flight has a single aircraft - you get off at ZRH go through passport control and get back on again same crew. Airbus on LHR flight good leg room and comfortable. 146/RJ100 all others. Managed to avoid the no bin area in Y but with full flight I was glad of status to be first on board. Many pax had some luggage issues but sorted by FAs.","","","Business Class","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Garzon","United Kingdom","2013-06-26","Travelled business class forma Spain to Hong Kong via Zurich. First flight delayed however they were well organised and they had a van waiting for us at the gate to drive us directly to the plane to Hong Kong they took us to the passport control express and it was ok. On the way back it was a different story no organisation or whatsoever the only thing they did was giving us the gate number we had to run through the big airport go through security it was ridiculous and stressful the last thing you need after a 12 hour flight. We just made it. Then of course they lost our bag. The staff on the ground in Madrid were not very client focused. Regarding the seats they are the worst that I have experienced in Business class and I have travelled fair a bit my husband is of the same opinion.","","","Business Class","","4.0","3.0","3.0","3.0","3.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Larry McElroy","United States","2014-07-06","My son and I flew Portugalia Airlines from Malaga to Lisbon June 2014. The leg was flown in a Beechcraft 1800D. We arrived in Lisbon without our luggage as did a half dozen other passengers. We were on a 43 day trip around the world and this was day 3. Not good. After 3 days our luggage arrived. My gripe is why did it take 3 days come to find out our luggage was never boarded in Malaga. I would guess this was due to weight restrictions as we saw them unload the baggage and there were only a few pieces. There was plenty of space left in the baggage compartment. The luggage could have been with us early the next morning. as there were several flights that could make this happen. I believe there was a neglect on the airlines side that they didn't get it to us sooner. Especially since we filed a loss luggage report at once. This would have made it a lot less stressful on us. We were about to go shopping or new clothes on day 3 of the ordeal when the 2 pieces arrived. I would fly Portugalia Airlines again but not in this type of aircraft. Employees were helpful in tracing the lost luggage but updating the online information wasn't. When it arrived it still said it was still searching for it.","","","Economy","","1.0","3.0","0.0","3.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Wilson Paul","United Kingdom","2014-07-03","Just returned from the World Cup flew London to Recife via Lisbon. On the outward sector they cancelled our flight from Lisbon to Recife we only found out about this at the departure gate at Heathrow! Absolute disgrace. As for the flights (all sectors) it has to be one of the worst airlines I have had the unfortunate experience to fly. Inflight service appalling the inflight entertainment consisted of a cartoon version of Mr Bean. Surprise surprise delayed on the return leg at Lisbon thus missing connections in London no apologies whatsoever from the crew. I will most definitely choose another airline over TAP even on short haul.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Tuck","United Kingdom","2014-07-01","As a seasoned traveller to South America I'm disappointed to say that I'll try to avoid this airline in future. Flying to Sao Paulo via Lisbon for the World Cup both out going flights were delayed a total of 3 hours and on my return I'm informed there's yet another undetermined delay due to lack of cabin crew. Also my seat from Brazil to Lisbon had no inflight entertainment or light to read from (broken). I would also point out a good proportion of other flights were also delayed. Not the stress free travel I like and expect. They left it until the last minute to inform of delay-not helping my onward travel from Heathrow.","","","Economy","","","3.0","3.0","3.0","0.0","","","2.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Ed Roggeveen","New Zealand","2015-07-29","This airline looked to be the best and cheapest way to get from Prague to Istanbul. The almost 4 hour layover in Bucharest was a bit of a pain as it is not a very nice airport. No complaints with the flights. Check-in was quick. Comfortable as far as planes can be, with good onboard service. Decent snacks served for these short flights. We were delayed leaving Bucharest but we were kept informed.","Boeing 737 and A318","FamilyLeisure","Economy","Prague to Istanbul via Bucharest","9.0","4.0","4.0","5.0","","5.0","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","E Moli","United Kingdom","2012-01-09","Flew from Rio back to London Dec 2011. Aircraft was the A330 which was spotless and staff could not be faulted they were in attendance for the whole duration. Drinks rounds were common place sweets hot towels offered. Only down side is the cattle barn they call a terminal in Rio!","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Pessuto","United Kingdom","2011-12-12","I am from Brazil and live in the UK so use TAM almost every year. Although the service is reasonable there is always something to be desired. I book my flights well in advance leaving enough time for connections usually closer to the time they simply change the times making the connections rather challenging. In the last episode TAM changed the flight times in such a way that it left me with under 2 hours to connect. Anyone who has been to Brazil before will know that this is impractical as you need to go through immigration at the first international airport you land before proceeding to the domestic connection. We were stuck in long queues at immigration and long queues at the check-in desk to board the connection flight. TAM did absolutely nothing to prioritise us knowing we would be late. In fact TAM simply told us to remain in the queue and believe me everyone from that flight which needed to catch the onward flight ""conveniently"" missed the flight. We were then accommodated to the next flight which had a stop-over on the way and we left inside the aircraft parked by the gates for over two hours! In summary what was meant to be a very smooth flight turned out to be a nightmare with a total delay of 2.5 hours. Not great when you have toddlers with you!","","","Economy","","2.0","4.0","2.0","3.0","3.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","L Scazufca","Brazil","2011-12-06","I flew on an Airbus A321 from Brasilia to Fortaleza the aircraft is pretty good the space is fair but small. We all had power outlets on our seats and could use our mobiles in cruise flight. The food they gave us was a gilled cheese. The entertainment was good not great because we had shared TV's. The ""reclining"" seats were comfortable and the crew was kind.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ajizu Shiei","Singapore","2013-06-26","Singapore to Zurich. The overall service was poor flight attendants were rude and unprofessional. The flight attendant brought some puzzles books pencils and told my kids (11 and 6 years) that they were too old for these things and went away. My wife asked for water in the middle of night. The flight attendant was very annoyed and replied that she had just come around with water. During breakfast the flight attendant forgot to give my daughter bread when my daughter asked for bread the flight attendant told her to eat the rest of the food first and she would bring the bread later.","","","Economy","","","2.0","1.0","3.0","3.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Aleksandra Bednarska","Poland","2013-06-26","Berlin-Zurich-Istanbul route. All was perfect from check-in to catering from service onboard to baggage handling. Swiss should though improve definitely the cabin design which is very poor and makes you feel like siting in an old and neglected plane.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alex Skidmore","United Kingdom","2014-07-01","Lisbon-Brussels A319 economy. Absolutely excellent airline first time flying TAP and will certainly use again. Flew mid haul from LIS to BRU on a relatively new 319. Online check in was easy and allowed me to select my seats and baggage drop at the airport was quick and efficient. Flight was delayed 45minutes due to strike action but all issues were communicated early allowing me to arrive at the airport later than planned and not be affected by the delay. Economy seat was wider than most rival airlines and leg room was certainly larger than usual on 319 seats were leather with full recline only downside being immovable head rest as being 6'3 it's usually too low however legroom was comfortable which is a rarity. Drinks were served during the flight (complimentary soft drinks and alcohol) as well as a tasty sandwich snack. Staff were very polite and friendly and switched effortlessly from English to Portuguese and French. Entertainment was provided in the form of drop down TV screens mostly showing cartoons with very low sound throughout the cabin which wasn't distracting. Ultimately probably the best airline I've flown over such a short distance very impressed and will be looking into using them ongoing.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Jeffrey Stranks","Brazil","2014-07-01","Flew Brasilia-London-Lisbon-Brasilia in Business class not for the first time. It's never been great but this time the aircraft on the transatlantic legs were simply dreadful offering Business class from about 1990. Really ancient A330s with basic seats and an IFE that doesn't allow you to stop/start films on request and which offered only about six films anyway. These days that's just pathetic. On the last leg (LIS-BSB) there were only nine (9) people in Business and still I couldn't get my first choice meal - attendant said ""only two trays of the chicken were boarded"" - so I had overcooked and tasteless veal instead. On more than one occasion attendants on TAP have encouraged me to write and complain - they clearly feel passengers aren't getting a good deal. On these flights in June 2014 attendants were just great - thereby just about saving the airline in my view. We use TAP because I can get to the UK in only two flights from Brasilia not three. If other airlines were to offer this I'd take it - and Air France are starting to do so. So I'll be reviewing my bookings. TAP I think is getting away with using old and poor aircraft on their flights in and out of Brazil because they know they've got an almost captive market - hope they get some competition soon to jerk them into updating their sad old fleet.","","","Business Class","","6.0","3.0","5.0","2.0","1.0","","","2.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Peter Anthony","Austria","2015-07-18","As part of a long journey in Europe, I included a trip from Cluj to Bucharest with Tarom. I flew on July 16th on RO650 (early morning flight). Only about 10 seats were empty in Economy and Business Class was almost full. There was an on-time departure and an early landing in Bucharest. The flight was carried out by a relatively new and clean A318 which is still being kept in excellent condition! The flight cost 69 Euros (one-way), which is acceptable. There was a breakfast served, consisting of 2 croissants and 1 fresh danish pastry, along with some drinks of choice, including coffee, tea etc, even on a 35 minute flight! There was no IFE, but it wasn't needed, since it was such a short flight. Most of the flight attendants were relatively kind, showing quite some significant improvement, which is impressive. I have flown on Tarom very often recently and will continue to do so.","Airbus A318","Solo Leisure","Economy","Cluj Napoca to Bucharest","9.0","4.0","4.0","5.0","","4.0","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Robert Andrei","Hungary","2015-07-12","Ground staff in Athens were helpful and checked my luggage until final destination so I didn't had any interaction with the staff in Bucharest. I do hope that the careless and somehow rude attitude of the cabin crew on the flight out of Athens was because of a very light load. Bucharest Otopeni airport is not a very friendly airport to connect thru, passport control was quick but the security check took some time since most of the domestic flights were scheduled to depart at about the same time and only one filter was opened. Crew on the flight out of Bucharest were much better though they could smile a bit more. They do offer cold sandwiches and there is the possibility of having beer, no IFE, seats on the Boeing 737 were ok with decent legroom but the ones on the Airbus318 were uncomfortable and less legroom. I would recommend Tarom only if you don't have any other choice","Boeing 737-700, A318","Solo Leisure","Economy","Athens to Cluj-Napoca via Bucharest","6.0","3.0","3.0","3.0","","4.0","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D McCarthy","United Kingdom","2011-11-30","Rio-London service. Was told it was direct when I booked. When I called on the day I was told there was a technical stop in SP. Turns out this Technical stop occurs every flight! So an unexpected 2.5 hr lay over in SP. Went to check-in at the business class desk in Rio my two window seats on both legs had been re-assigned. Poor English spoken at the desk and a shrug of the shoulders. Small pokey business lounge in the basement of the terminal. Then onto a bus and an all economy flight to SP. Again deplaned to bus small lounge so full people were standing up in the corridors. Onto a 777 and business class. Configured 2-3-2 so not much space. Plane looked like it had been flying for 25 years. Food was premium economy at best unimaginative and poorly presented. Ok entertainment good headphones and average staff. Uncomfortable bed which was not flat. Not a business class experience. It felt like a throw back to the 80s but at 2010 prices.","","","Business Class","","4.0","2.0","3.0","2.0","2.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Motetti","Italy","2011-11-14","Buenos Aires-Rio de Janeiro. Business class with my wife and 2 sons. Airport staff were very helpful. The cabin was clean but my TV screen didn't work. The seat was comfortable but my wife's didn't work. The service aboard was poor and so was the food. Before departing the hostess offered only warm water. The inflight entertainment was non existent. Nevertheless the service for South American standards was acceptable.","","","Business Class","","5.0","4.0","3.0","1.0","2.0","","","2.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P Talwar","United States","2013-06-21","JFK-GVA Apr 19 2013 LX 023 ZRH-BOM Apr 22 2013 LX154. Excellent seat which turns into a very comfortable bed. Great food and wine. But most importantly attentive service without being too intrusive. Efficient competent and pleasant. I will never hesitate to fly SWISS as long as the F cabin is the ""New"" F cabin with the new seats.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Groves","United Kingdom","2013-06-19","Flew ATH-ZRH before connecting with Lufthansa. The aircraft was an Airbus A321. The cabin crew were very friendly their products were good. I can't say much about the entertainment. Drop down screens were describing Switzerland and showing the location of the flight (quite interesting to watch for a bit). I was pretty happy with them once I landed.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P Delafontaine","Switzerland","2013-06-19","JFK-ZRH on A330. We arrived at ZRH airport 50 min ahead of time which was great. The food was not good unfortunately. The seats were okay and the entertainment system much better than A340. We had two ladies serving us during the flight. Both of them seemed to be having a bad day: no smiling at all and short unfriendly comments to guests. The staff were obviously very stressed which made me feel uncomfortable.","","","Economy","","3.0","3.0","2.0","3.0","4.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Whyte","Portugal","2014-07-01","Quite appalling on a consistent basis on short haul flights to the rest of Europe from Lisbon. Delays of 1 hour are normal and today I have an 8 hour delay. And was lied to several times on the cause. Shocking. I am a gold card holder of TAP and I have decided not use them again. The flight timings have been awful and not replicated by other airlines on the same route and the service at the counter as well as on the plane is very poor.","","","Business Class","","","3.0","1.0","2.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Vosburg","Hungary","2014-06-25","I am an experienced traveler through North America the Caribbean and Europe and have never had a worst experience with an airline. My flight was scheduled to depart at 23.50 and at 23.50 we were told that our flight had been cancelled due to lack of crew (conveniently during the Portugal USA football match). We were not allowed to get our luggage and informed that everything would be at the hotel upon arrival. We were instructed at the gate that a new flight would be available for all of us the following morning. We were led to a bus and dropped off at the wrong hotel and abandoned by any TAP employee. We then picked up our belongings and walked 20 minutes to the proper hotel. Upon arrival here there was no information provided. After several calls to the front desk and the airline I was finally told that we could go for lunch at 13.00 with still no information on a new flight. I called several times until I finally booked with a new airline as I had to be back for another flight to North America. I arrived 24 hours after my original flight was scheduled. I will never use TAP Portugal nor recommend it to anyone.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Peter Anthony","Canada","2015-06-20","Vienna to Bucharest yesterday. Flight left and arrived on time. A full warm breakfast was served. My ticket cost € 118 for a return trip which is a terrific price. The flight was around 90% full, and Tarom flight attendants need to slightly improve their attitude towards the passengers, by being welcoming and not as robotic. ","Airbus A318","Solo Leisure","Economy","Vienna to Bucharest","8.0","4.0","4.0","5.0","","5.0","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Simi Popescu","Romania","2015-06-16","I just wonder how they can provide poor services like that. I check-in online and reserve two seats, they are confirmed at baggage drop-off and when I board the plane they tell me the seats changed for some reason.  Even the services provided onboard were poor. On the bright side the food was ok, the airplane and the pilots were also ok. The conclusion: if you fly with this airline expect last minute changes.","Boeing 737-700","Couple Leisure","Economy","Stockholm to Bucharest","4.0","3.0","2.0","4.0","","1.0","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","W DeMirci","United States","2011-11-02","EZE-RIO and several domestic flights in Brazil mostly on A320. Generally well presented and helpful staff food good. Only saw wine on one flight in Business where surprisingly red wine was offered with breakfast. Amex Lounge at EZE is worse than the airport itself but lounge in RIO looked good. Overall pleasant airline and would fly them again.","","","Business Class","","7.0","4.0","5.0","3.0","2.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","W DeMirci","United States","2011-10-26","JFK-GIG nonstop return in economy. Both flights on time on A330 aircraft. Friendly and professional crew. Efficient check-in and good inflight service with 3 choices of meals on southbound flight and 2 choices on northbound. IFE selection was a bit weak compared to some other carriers. Will definitely consider flying them again on South American journeys.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P Delafontaine","Switzerland","2013-06-19","ZRH-LAX on A340. The cabin was clean but not much space. We arrived on time LAX. The service was okay two friendly and funny flight attendants (men). The ladies seemed stressed. Food was good but the strange sandwich before landing tasted awful. The entertainment system is just ok. There is no overview in the inflight magazine. The remote control is worn out. All in all the flight was smooth and ok.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Bonelli","France","2013-06-19","Flight from ZRH to NCE. Uneventful flights both on time and information given by pilots and cabin crew from the moment you board to the moment you leave the aircraft. Service in business class is very good and attentive and I highly recommend SWISS. ZRH airport is always a pleasure for connections!","","","Business Class","","10.0","0.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Costa","Portugal","2014-06-25","Flight TP1827 LIS-TER 21/06/2014. This flight was a nightmare the worst airline customer service I have experienced. The flight was scheduled to depart at 6.20pm at 8.30pm the information available was that the flight was delayed. At 10.00pm no one from TAP approached us or give us an explanation. At 11.00pm someone arrived and communicated that the flight was cancelled no food or compensation just a ride to a cheap hotel where a meal will be served. At the airport TAP told us the flight was cancelled a new flight will be operated on Monday 23/06/2014. We felt totally abandoned without any luggage or information. On a 40 hour delay TAP only gave us two cheap meals and a five euro phone card. The flight on Monday 23 departed 1 hr 40 mins late and the food served on board was edible. I will never fly TAP again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Smith Les","United Kingdom","2014-06-23","Flight TP322 Lisbon-Manchester 09/06/2014. On arrival at Baggage drop at Lisbon Airport informed 1hr delay. Boarded plane and engineers working on aircraft captain said small tec fault and delay of 15-20 mins. After 30 mins air-con switched on and water distributed by cabin crew captain said still working on fault and further delay of approx same length. After 1hr on plane Captain said fault could not be fixed and that we were to be put on another plane resulting in total delay of 3hrs. We were kept informed throughout not kept in dark like some airlines. On flight back to Manchester made up 30 mins but on arrival had to wait 1hr 08mins for bags to be delivered to carousel (problem with Menzies ground staff common event). Not what you want after 3hr delay.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Maunders","United Kingdom","2014-06-23","I have just returned from a trip to Brazil but I will never fly with TAP again. I had booked flights from Heathrow to Natal via Lisbon. The day before my departure I found out by chance that the Lisbon - Natal flight had been cancelled (after I had checked in online and printed my boarding pass). The same thing happened to the return flight. Each time there was no explanation. Furthermore when I arrived in Lisbon to get my connecting flight to Heathrow I discovered that this flight had also been cancelled - due to a lack of crew. They wanted to put passengers up in a hotel overnight but I went to customer services and was able to get on a flight later that evening even though I was initially told that there were no available seats. That flight was delayed by over an hour but I was just relieved to be on a plane home. My experience was not unique. I had friends making the same trip on different flights and they all had similar experiences.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","E Beyer","South Africa","2015-03-28","BUC-AMS RO363 13 Feb 2015. AMS-BUC RO364 16 Feb 2015. The planes were A318s. Both flights had a load factor of about 90%. The flights were comfortable and I rarely felt turbulence which was impressive considering the weather. The interior was good with sufficient legroom nothing spectacular about it. It was definitely better than Tarom's old seats and interior in its 737s. The fact that the plane had monitors showing the flight path was a great feature (something that usually lacks with airlines on European routes). A big plus was the food and drinks on board. A good cooked meal is something that is rarely seen on European routes these days (where they usually just serve a sandwich). On the hand the staff service was average. They provided what was needed were helpful at times and had an ok attitude. But they could provide a better service by smiling more and being more friendly and helpful. Especially when compared to other airlines that fly to Bucharest. All in all being only the second time I flew with Tarom I would rate my trip as positive and would recommend the airline to others.","","","Economy","","9.0","4.0","3.0","5.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Sebastiaan Marie","Netherlands","2015-02-24","I flew with TAROM on Friday 13 February 2014 RO361. My first experience onboard this airline. Although finding several positive reviews here I was disappointed by the airline. A smile on the crews face would make such a difference but they didn't. Hospitality/service training would be appropriate! Food and beverages on this flight (AMS-OTP) were quite good basically the only positive thing I experienced on this flight. The aircraft we flew on a Boeing 737-700 looked old and should be cleaned more carefully. No IFE except for some old fashioned aisle televisions.","","","Economy","","4.0","3.0","1.0","4.0","1.0","","","3.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Hijmans","Brazil","2011-09-28","SSA-GRU-SSA in Economy. Outbound flight rescheduled but I was contacted by telephone the previous day. Airbus A320 outbound A321 inbound both planes clean but interior worn. Tasteless roll and soft drinks served – no coffee. Flights on time staff friendly and professional.","","","Economy","","7.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Robin Dykes","United Kingdom","2011-09-18","I fly domestic and long haul with TAM and many other airlines at least twice a month with 3 or 4 flights each journey. Every flight I have had with TAM has been good. Nearly all cabin crew speak English and Spanish and the pilots announcements are always made in English and Portuguese. I don't know what other people expect. Some of the worst flights I have had have been with major carriers. TAM have courteous staff flexibility and level of service.","","","Economy","","9.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","F Menocci","Brazil","2011-09-18","GRU-JFK-GRU in First Class. Excellent First Class check-in area. Poor lounge the food was cold and there was no easy Internet service. Very friendly and committed staff on the ground and inflight. There's a special staff team to support First Class passengers from check-in to boarding. Comfortable seats which turns into a real bed. Great food but not so great wine list. Entertainment system is modern with a 23"" monitor but the film list is poor. In NY ground staff take care of the immigration line the best part.","","","First Class","","9.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Aweidah","Palestinian Territories","2013-06-11","TLV-ZRH-MAD and back flights between TLV-ZRH on A330 and A340. Cramped seating terrible crew poor food and the A340 is well past retirement age. Cabin worn out and inflight entertainment very old with analog like screens. ZRH-MAD-ZRH on newer A320 slightly more comfortable and nicer leather seats. ZRH airport is nice and transfer was easy and straightforward. Would not fly them again. Should consider sticking to short haul inter-European flights as long haul aircraft's are too old.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Erich Koller","Switzerland","2013-06-10","Long haul on Swiss is certainly different than flights within Europe. Flew ZRH-BKK-ZRH and all I can say is that service is average. A340 rather old however kept clean. Service on board also average at best just one or two flight attendants smiling the rest just doing their job. Food ok with limited availability. Especially on the routes to Asia Swiss has to improve significantly if they want to compete with ME-carriers and such as SQ CX TG and nowadays GA. AVOD with limited selection and working with problems on the outbound leg. Positive that flights ex ZRH are non-stop so interesting for shorter trips.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C Danielsson","Sweden","2014-06-23","I flew June 17 from Lisbon to Rio de Janeiro in business class. The trip to Rio I do 3-4 times every year and this time took TAP because of the flights departure time. I have used most of the airlines flying the route but this was the second time with TAP. TAP was a more positive experience than I feared everything was more or less ok apart from entertainment. The programs and the quality was low. The seat was comfortable but not high-class the staff did their jobs - nothing more and the food was usual plane food. The aircraft felt old. I can imagine traveling with TAP again if necessary.","","","Business Class","","5.0","4.0","4.0","3.0","1.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Smith Les","United Kingdom","2014-06-23","Flight TP329 Manchester-Lisbon 28/05/2014. Had most wonderful flight on arrival at check-in at Manchester informed economy cabin oversubscribed and I and several other passengers were being upgraded to Business class. Crew were very good and it was nice to see what goes on in front of the curtain.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Peter Anthony","Canada","2015-02-12","Flew from London Heathrow to Bucharest last week on RO 392 and had once again a very pleasurable experience with Tarom. The flight departed on-time which was very helpful since I had a connecting flight to catch in Bucharest. Food and drinks on board were once again fabulous comparing it to other legacy carriers. Flight Attendants were a lot more helpful than in the previous years and their command of the English language has also improved significantly. The flight was about 90% full yet the check-in and boarding were anything but chaotic. Once again very pleased with Tarom and I continue to recommend them.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Peter Anthony","Canada","2014-12-22","I flew last weekend from Vienna to Bucharest and back and was as pleased as usual. My flight to Bucharest was operated by an Airbus A318 aircraft which was clean and my return flight was carried out by an ageing B737-300 aircraft. Both flights were around 90% full with passengers although the check-in and boarding process was simple and quick. Nice warm meals offered on both flights (Lasagne on one flight Chicken with rice on the other). Both flights were on-time. Flight attendants seem to have changed a lot over the last few years as they used to lack attentiveness and enthusiasm and now they've improved significantly in all areas. Once again I highly recommend Tarom especially for this particular route since its competitor Austrian offers extremely poor services and whose Cabin crew are not attentive during flight.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Koenig","Brazil","2011-09-17","FOR-GIG roundtrip. It's service and comfort are average - pretty much identical to that of the main competitor. Agents in Rio were helpful in clearing up some complications when connecting from an international flight on US Airways. On the return flight ended up on a plane that was used for short haul international flights with a First Class section though for this (domestic) flight it seemed to be one-class. We got first row seats but other passengers came up to that section once the flight commenced. Food consisted of a small basic foil-wrapped sandwich and a variety of drinks (including beer). I did leave a hat in the upper baggage bin (my fault). Tried to contact airline's lost and found department but gave up after agent kept asking if I wanted to cancel the ticket for the flight that had already taken place. Phone service can be very uneven.","","","Economy","","6.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","E Torre","Brazil","2011-09-14","I've been living in Brazil for 5 years and frequently fly TAM almost weekly. Their frequent-flyer program customer service is really poor and their flights are usually delayed. The Economy seats are very narrow and the meals are low quality. The staff are nice and educated and the aeroplanes clean.","","","Economy","","4.0","","","","","","","1.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Philip Lee","Singapore","2011-09-11","GRU-GIG return. On the first flight the aircraft was new return flight aircraft looked old but both had comfortable seating and plenty legroom. FA's on 1st flight were ok return flight from GIG one of the FA's was friendly and smiled a lot. Nice selection of drinks on this short hop. Overall a good airline to fly with no delays or complaints.","","","Economy","","6.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Lim","Singapore","2013-06-09","SIN-ZRH in economy. A343 was kept in a very clean and good condition despite being old. Cabin was quiet during flight and the seat was comfortable. Flight was very smooth. Only gripe was the cramped leg space due to the metal IFE box below the seat in front. The SWISS.com website didn't reflect correctly which seats had those nasty metal boxes. The metal box occupies about half of your leg space. Food was not to my taste unfortunately. On both legs (SIN-ZRH-SIN) I couldn't use the AVOD screen properly. Once the person in front reclines fully the screen is very dim even at maximum brightness. No matter how I titled the screen I couldn't watch the movies properly. The IFE system hung 2x on me. Crew was attentive on the SIN-ZRH but not the other way round. Pressed the call-for- attendant button 3 times on 2 occasions and no flight attendant came by. I would say if you want a smooth and quiet flight without much frills go for it. The SWISS chocolates handed out at the end of each flight were tasty though.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Costi","France","2013-06-09","CDG-ZRH-CAI return. Seat quite comfortable specially the ZRH-CAI leg. Airbus 340 is 2x4x2. What was disappointing was the food no choice on the long haul with a lack of French speaking staff on board. Switzerland is at least a bilingual country and announcements should be done at least in the 2 languages (German and French) plus English. Another bad point is the transfers in Zurich airport. Rail shuttle and miles to walk. Nevertheless the ratio price service was good.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Niblo","United States","2014-06-10","I had a flight from NY to Barcelona with a connecting flight in Lisbon. We landed at 7am with a 9am departure. We had to go through customs first and that's when problems began. There was a massive crowd ahead of us. Not wanting to chance it I asked a TAP employee if they could help us out. I was politely told not to worry. They would come get us out of the line and through customs to make sure we made our flight. As it got closer to 9am I as well as others asked several more times to TAP employees if they could help us. We were told the same answer. Finally myself and others demanded something be done. They let us go through only to see the doors for our flight closed and locked. I'm told this is typical in Lisbon. They lie to you to put you off and you're suppose to thank them for a meal voucher while you wait 6 hours for the next flight. Guess what I'll never go through Lisbon after this trip or use TAP.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","John Lynn","United Kingdom","2014-06-08","TAP from Manchester UK to Funchal via Lisbon Sunday 1st June delayed 2 hours in Lisbon as they ""couldn't find a crew"". Seating on both legs very tight inflight service virtually non existent poor dry sandwich and half a glass of wine given begrudgingly. Return flight from Lisbon to Manchester is delayed today 8th June - told by at least 2 hours no further information given - no explanation - just a shrug. Very poor airline regarding timekeeping - wonder if I will get home tonight?","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Munoz","Spain","2014-06-04","Barcelona - Lisbon - Barcelona. The delays on both flights cost me a lot seams this is a daily problem. On the way back I arrived in Barcelona 3 hours late. The online check in only works by Phone call. Aircraft from Barcelona to Lisbon was dirty additionally they have redefined the meaning of ""meal"" to refer to a minuscule triangle of dry bread and a small drink. Very bad on refills only got 15cl of cheap orange juice. Staff should be more friendly.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"thai-airasia","/airline-reviews/thai-airasia","Thai AirAsia customer review","D Brown","Thailand","2015-07-21","Service was nearly non-existent, both on the ground and airborne. The flight attendant was seriously involved with her hair and was unavailable to assist passengers. I was aware that Thai Airasia was a low cost airline, but I was unprepared for how lacking in service the airline is.","","Couple Leisure","Economy","Bangkok to Krabi","1.0","2.0","1.0","","","2.0","","2.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","M Tatchell","United Kingdom","2014-12-18","OTP-CDG. Excellent flight. Departure on time clean well kept aircraft. Very good catering and attentive crew. Would definitely use them again.","","","Business Class","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Steegen Marc","Belgium","2014-11-03","BRU-OTP-BRU Economy. Very good experience both flights on time pleasant staff and a descent complementary meal and drinks on board. Plenty of legroom. Would fly with Tarom again.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Duncan Anderson","United Kingdom","2011-09-07","LHR-GIG return. Airplane cabin staff and service all good. AVOD ok but not great. Poor quality screen outbound. I also have a problem with touchscreen only systems as I always seem to sit in front of someone who jabs at it. My problem was on the return leg departing Rio at 00.35 and arriving into London late afternoon. By the time food or drink came to the back of Economy it was well into the flight and most were asleep. Breakfast was then served around 15.30 BST. A long gap between meals and everyone was awake well before this.","","","Economy","","7.0","","","","","","","1.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","F Epple","Germany","2011-08-31","GRU-GIG-MCX-GRU. On time and with friendly competent crew. English now is spoken on all flights snack and drinks served during the flight are okay.","","","Economy","","8.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Drewny","Poland","2011-08-30","FRA-GIG-EZE on A330 in Business Class. Priority boarding for both flights. The plane is brand new as well as their seats. Business Class product is comfortable. Crew attentive and polite. Long-haul product on GIG-EZE 3 hr flight.","","","Business Class","","9.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Macdonald","Australia","2013-06-07","Recently flew from Bangkok to Zurich and returned Zurich to Singapore. Both flights were excellent and could not find anything to complain about. The food and wine was fine the service good and I found the lie flat seat comfortable. I wouldn't hesitate to fly Swiss again.","","","Business Class","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Whall","United Kingdom","2013-06-07","Manchester via Zurich to Singapore. Leg room on each of the Manchester Zurich flights was quite good but both long haul flights to and from Singapore were very cramped. The food was reminiscent of package holiday food (very poor and no choice). The crew were not helpful and very sparing with drinks (even water). Shall not use Swissair again and will in future use one of the excellent Asian companies.","","","Economy","","4.0","2.0","2.0","1.0","3.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Silva","Portugal","2014-06-02","LON - OPO. Flight delayed 1 hr 40 mins. Extremely rude crew on board no food just a plastic snack I didn't touch. TAP needs to improve their service urgently.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Anthony Gibbons","New Zealand","2014-05-29","TP486 from Lisbon to Nice on 27 May. Promo ticket for 60 euros. 2.25 hour flight. Was dreading TAP after all the bad reviews but had a great experience. Web check and bag drop at Lisbon Portela worked fine (Lisbon terminal 1 is great on departure). Warm welcome from crew with on time departure and early arrival into Nice. Only negatives were the old plane (an old Fokker) and the food (hot dinner of bacalhau fish pie. Bit stodgy for my liking. Crew warm and attentive and not stingy with the wine. Bonus about this old plane was the legroom and seat cushioning- obviously pre-dates the days of beancounters running airlines! Not sure about flying them longhaul though (flew Lufthansa from Rio to Europe enroute from NZ and they were competent). Great value for money paid. Will consider for future travels to/from Portugal.","","","Economy","","7.0","5.0","5.0","3.0","1.0","","","5.0","1"
"thai-airasia","/airline-reviews/thai-airasia","Thai AirAsia customer review","Nuti Damrongphatr","Thailand","2015-07-13","FD 3112 outgoing flight delayed for over 45 minutes without prior notice, only display 20 minutes delay on screen before scheduled departure time. Aircraft clean enough but looked old with wear and tear. Seat tight and not so comfortable. FD 3111 return flight boarded punctually but delayed with passenger's carry on problem, seemed as though everybody could bring on  what they wanted. Their policy is not enforced whatsoever and that is very problematic. Cabin crew are polite, efficient and try their best. Food sold on board was fairly priced. Generally a fair experience and acceptable standard.","A320-200","Solo Leisure","Economy","Bangkok to Had Yai","7.0","2.0","4.0","3.0","","2.0","","5.0","1"
"thai-airasia","/airline-reviews/thai-airasia","Thai AirAsia customer review","Alexandra Dulin","United States","2015-07-04","My first flight from Khon Kaen to was without any complaints. I had a tight connection and staff even changed my seat to the front of the plane to help me make my flight. Unfortunately once I got to DMK everything went horribly. No one could direct me to domestic transfer flights. Once I missed my flight and went to the counter of AirAsia the woman only told me that I shouldn't have booked such a short connection (even though online allowed me to) and that the next flight she could put me on was on Monday. Told I would have to pay for the new flight, I immediately went to Nok Air for a new flight. Awful service.","","Solo Leisure","Economy","DMK to Koh Samui","1.0","2.0","2.0","","","2.0","","2.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","V Paul","Romania","2014-10-28","OTP-ATH-OTP first leg with a comfortable but quite worn Boeing 737-700 while the return leg was made by a nice and clean A318. Both flights were on time and more than 85% full with a few business class PAX. Good sandwich and chocolate on both flights and a nice selection of drinks. TAROM is definitely offering good value for the money.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","B Ioana","United Kingdom","2014-10-28","Pretty nice crew good food and plenty of drinks the one thing I didn't like was the lack of attention and support for mothers travelling with babies (my case). Nobody helped me or even ask me if I needed anything. My neighbours weren't helpful either. The flight was ok and the plane clean. I recommend Tarom but not when you are travelling alone with a 4 month old baby!","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Teixeira","Belgium","2011-08-22","GRU-FOR. Purchased 2 comfort seat. With a son standing 6'5"" and considering the tight seat pitch I thought this was a good deal. Arrived at the airport early and boarded a full flight to find one of the seats was not a ""comfort seat"". I complained to the cabin crew they asked the flight dispatcher to come onboard who explained the flight was full and it had been a mistake to sell me that seat as a comfort seat and I would be reimbursed on arrival. Upon arrival I was sent from one counter to another and after a lot of problems was told I had to contact the airline in writing.","","","Economy","","3.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Johan Nilsson","Sweden","2011-07-28","Seat reservation were cancelled on both trips. Small spaced seats. Delayed luggage for my friend (2-3 months). Small meals. You will get what you pay for.","","","Economy","","3.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Reid","United Kingdom","2011-07-27","London-Sao Paulo with Tam and was fairly impressed with the service and the inflight entertainment. The hosts/hostesses were very friendly and they served a hot breakfast.","","","Economy","","8.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Anthony Ludington","Australia","2013-06-05","Flt LX180 from Zurich to Bangkok on 31/5/13. It was one of the best flights we have had in a long time and we travel a lot. Aircraft was clean and very well maintained the staff were friendly and efficient and always ready to help. The FA responsible for our section was excellent and nothing was too much trouble. The best bit was when we got off the aircraft in Bangkok the Captain was there thanking all the passengers.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M L Schweizer","Switzerland","2013-06-02","ZRH-CDG flight CDG-ZRH business trip in Economy - both flights on time and web check-in worked perfectly and saved a lot of time as travelled only with hand luggage. Both flights uneventful and short (50min). First Outbound flight nearly full but received a good service from the SWISS staff. Coffee and croissant ok but nothing special. Flight back to Zurich a (very) small sandwich was served and (complimentary) alcohol was served (Beer wine etc)! Great little chocolates as always. Seats good - but if you have the possibility to have a seat within a empty row go for it as comfort is substantially better. No IFE but necessary as short flight. All in all very good experience and good European product.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Silva","Portugal","2014-05-27","Europe Round Trip - After what's been nearly a straight trimester of travel and suitcase living I'm glad to now be home for a rest. This past month was especially brutal. What should have been an easy week in my home town Lisbon and a round trip to Warsaw Barcelona Madeira Paris and Berlin had me racking up more travel follies in one trip than I've experienced in the past 3 years. I managed to have one of the worst flight experiences of my life with TAP out of 5 flights for the week only one wasn't delayed for over 2 hours. You have to love when you leave the gate for a 2.5 hour flight only to have to sit on the plane an extra 2.5 hours before taking off (and then of due to the delays you miss your connection home and have to spend an extra night in a hotel and the flight home the next morning is delayed over 2 hours too). Despite the chronic delays expensive tickets old aircraft's and bad food the experience was not good TAP is an airline I will avoid at all cost in the future.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Marsh","United Kingdom","2014-05-24","LGW-LIS what a shambling miserable experience! Cabin crew unfriendly none smiled once during boarding or during the flight. One hour into the flight before any cabin crew were seen and even then made to feel as if they were doing you a favour. Food cold so it was not as if they were preparing a gastronomic delight which they certainly were not. I would suggest the crew from this flight look for other jobs if they are that miserable. I doubt I would fly with TAP again. Airline let down by their crew who could do with some customer focused training!","","","Business Class","","2.0","3.0","1.0","1.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","V Gorjanc","Slovenia","2014-05-23","BRU-LIS-BRU. Nice flights. Mobile check-in worked fine both ways. Seating in the front part of the cabin was good and plenty of legroom. An old style aircraft seats are a bless. Flights on time. Unfortunately food is getting worse and worse.","","","Economy","","9.0","5.0","5.0","2.0","3.0","","","5.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Peter Anthony","Canada","2014-09-17","I flew just a few days ago with Tarom with the routing VIE-OTP-CLJ-PRG. Overall I was very pleased with all aspects of each flight: On the first leg the flight was almost full led by a new and clean A318 aircraft we were served a large warm breakfast with plenty of drinks available. The next leg was operated by an ATR72 aircraft which was also relatively full. On this leg we were served a box containing a ham and cheese sandwich and a chocolate bar. The final leg included a stopover in Bucharest which wasn't a problem. On the OTP-PRG leg we were served a large sandwich with a chocolate bar. Not a single seat was available in Economy on this 737 aircraft. Conclusively the whole trip with Tarom was great although the seats on the 737 were rather uncomfortable. All flights were on-time. I definitely recommend Tarom to everyone.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","T Morse","Spain","2014-08-28","Flew economy class Madrid-Bucharest on 30th July 2014 on a well conserved A310. First experience of TAROM and was really impressed with all aspects of their service. Inflight meal was decent and the crew were smiling and polite. We took off and landed on time and everything went smoothly. Would recommend this airline.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Berner","United States","2011-07-08","I flow TAM frequently both within Brazil and overseas. They have an extremely modern fleet excellent service and attention to details. The planes are immaculate and I have never experienced any problems with lost or misplaced luggage. A class operation as far as I am concerned.","","","Economy","","10.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","D Lemay","Canada","2011-07-07","I flew TAM from Sao Paulo-Bogota in Executive Class. It took 2 hrs after take off to receive something to drink/eat and there are only 12 seats in Executive class in an Airbus 320 for a 6 hr flight. Only drinks available was wine beer or Whisky nothing else. You had to choose the food  desert drink all at the same time. I fly Business Class a lot and I could not really understand this.","","","Business Class","","3.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Jackson","United Kingdom","2011-06-30","Flew TAM from SCL-LHR and back to BUE via GRU planes were all very modern cabin crew as good as you can hope for in Economy Class and the overall experience was a lot better than the same flight on BA or Aerolineas. Only complaint would be that the seats in Economy are very very narrow compared to other airlines and the food on the flight from GRU-LHR was absolutely terrible.","","","Economy","","7.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P J Trebuchet","United Arab Emirates","2013-05-30","DXB-ZRH-BCN. I am a frequent flyer and always use this airline within Europe. However yesterdays long-haul experience made me decide to never fly Swiss again. After appalling management from Dubai offices staff who has been unable to manage correctly a change of date for my return flight (outbound flight had been made in January) I was finally booked on the right day for a EUR 250 change fee. This has been a very bad flight: chaotic check-in made by rude ground-staff boarding was made in the same atmosphere. Sets were narrow on-board service nearly non-existent no interaction with cabin crew. Food was awful and poor. Temperature was cold with no personal air system. Transfer at Zurich was awful. However ZRH-BCN flight was excellent. If Swiss provides a good service within Europe transatlantic and intercontinental flights are overall a very bad product. Never again.","","","Economy","","3.0","1.0","2.0","1.0","4.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","James Ericson","Sweden","2013-05-28","Was going to visit a friend in Trier Germany in the late July. Flew ARN-ZHR-LUX. A320 and BAE-146. Seats had a great leg space (I'm 174 cm tall) nothing wrong on the ""Italian Snack"" sandwich I got. Beverages were free to order. Happy and friendly crew no screen but who needs that on a 2hrs 45 minutes flight. No delays no hard landings.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","B Teles","Portugal","2014-05-21","Lisbon to Luanda Round Trip in economy class. This was my last flight with TAP Portugal on this route the tickets are expensive compared with poor service you receive in exchange. Old aircraft with refurbished interiors poor food and delays in both flights. The flight to Luanda was a nightmare I endured 8 hours listening to a screaming child was not kids fault but crew fault. I ask to change seat and it was denied without any reason or explanation I saw available seats on the back. After this episode not one cabin crew member to be seen for hours. On the way back (night flight) the food they served was inedible many meals barely touched and passengers complaining. The cabin staff was more friendly but was visible that this situation was definitely harder for them to. If you value on-time flights comfort service and price avoid TAP Portugal.","","","Economy","","1.0","2.0","2.0","1.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Cornelia Coser","Romania","2014-05-17","Budapest - Lisbon - Porto and back. The food was really good and served with metal cutlery not plastic. The seats were good for TAP. I marked entertainment as ""fair"" but everybody is using tablets kindles so this is really not a problem And most importantly my luggage not only arrived but it was unharmed which has happened only once in my last six flights and made me really desperate.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Vrontos Georgios","Greece","2014-08-28","OTP-ATH on a B737-700 the flight was on time. On the first raw of economy there was plenty of leg room. The staff were very helpful but the service was average. There were no blankets on the aircraft and the food was a sandwich for a 1 hour 40 minutes flight. The competitive airlines of the route are offering exactly the same sandwich. Plenty of wine and beverages. There was no IFE thought there were screens with the aircraft on this route.","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","3.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","D Verkade","Netherlands","2014-08-11","Amsterdam-Bucharest good flight good food a bit older chairs all in all a comfortable flight. I will definitely fly TAROM again especially for a more competitive price.","","","Economy","","9.0","2.0","4.0","5.0","3.0","","","3.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Mese Tanase","Germany","2014-06-25","I flew them again last Friday from Frankfurt to Henri Coanda on a Airbus 318. Once again very good impression nice chicken dinner served with mashed potatoes boiled vegetables bread roll butter and muffin. The flight took off on time and arrived 15 mins earlier than scheduled. Asked for red wine twice and it was provided. Coffee and water as well. Will definitely fly them again.","","","Economy","","10.0","4.0","4.0","5.0","1.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Marsh","Switzerland","2011-06-28","AEP-GIG-SSA-MCZ on TAM. Great experience overall. First leg from Buenos Aires-Rio was excellent full meal service with hot towels pillows provided and a complementary caramel distributed at the start. Other sectors also good hot snack provided on GIG-SSA and nuts on SSA-MCZ as well as drinks. Overall despite being expensive very much enjoyable.","","","Economy","","9.0","","","","","","","1.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Clark","New Zealand","2011-06-19","I found the planes great staff helpful and food good for the length of journey. We flew TAM-GRU recife return and Gru to Manaus and to Salvador then back to GRU. It is efficient and I will fly them again.","","","Economy","","9.0","","","","","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Erich Koller","Switzerland","2013-05-26","ZRH-AMS-ZRH on A320 in Economy. Overall a good experience with good standards from A to Z for an intra Europe flight. FA a bit formal. One can clearly see that LX is part of LH-group those days.","","","Economy","","7.0","3.0","3.0","4.0","0.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","H Mutschler","Germany","2013-05-26","Flew Dusseldorf to Zurich return. Onward flight was full but crew did their best. Pilot kept us informed during flight even when we were put on hold before landing in ZRH. Got a nice croissant as well as juice and a cup of coffee. Return flight was full again but at the boarding gate agent forced us to give one of our handbag up to be checked in. Agent was rude and was not polite at all. Once on board I asked the purser to get our bag as there was plenty of room in the bins. She approved to take our bag into the cabin. It fitted easily into the bin. Other passengers who had the same rude agent and did not complain their bags were checked into the belly. Flight crew did their best. Flight staff excellent gate staff very poor!","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Duarte","Belgium","2014-05-08","TP 619 BRU-LIS Apr 30 and TP 574 LIS-FRA May 3. Technically reliable airline flying a relatively new fleet with generally friendly crews. Hopelessly incapable of flying on time though. Have flown them 8 times since December only once was the flight on time otherwise delays varied between 30 and 90 minutes. Moreover hardly ever info is given to passengers or even an apology. Executive (Business) class is quite comfortable on long-haul flights but seats in Economy are very uncomfortable and there is basically no space left when the passenger in front of you decides to recline his or her seat. Do not recommend if you value punctuality.","","","Economy","","3.0","3.0","4.0","3.0","2.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Lynch","Canada","2014-05-06","Thankfully this flight was much better than the other reviews had us believe. It was a 3 hour flight to Lisbon from Frankfurt. The staff at check in and onboard were very friendly and full of life. The food and drinks were served efficiently. Very tasty too but we skipped the octopus! Our seats in row1 on the 319 plane were comfortable but we weren't looking to sleep. The incline isn't very much. We had our own movies on IPads as there was no other ""entertainment"". It was an enjoyable flight.","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Peter Anthony","Canada","2014-06-25","Flew MUC-OTP and back. My ticket cost €109 (round trip) which was very cheap for this route! Flight to Bucharest was carried out by a B737-300 and the Flight back on an A318. On the first leg we were served a large breakfast consisting of an omelette with cheese tomatoes and bacon which was delicious along with 3 drinks. The flight to Bucharest was extremely full - there weren't any available seats in business nor in economy. Flight back was about 85% full yet still pretty crowded. On the flight back we were served a warm dinner consisting of a chicken curry with vegetable rice Along with a chocolate mousse everything being extremely delicious! I would definitely recommend flying Tarom.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Robert James","United Kingdom","2014-04-29","Flew from LDN Luton to Iasi return. 737 plane and was only half full. The plane itself was old and showing it's age but comfortable leg room. Really impressed with service of Tarom. Great crew who were attentive and polite. Flight only 2hrs 50 mins and was very smooth. Food was good and nice offering of wine and beer included. One let down was the lack of in-flight entertainment of any kind. Even the map (my favourite) didn't work on flight back.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","D Ito","Germany","2014-03-22","Morning flight from Bucharest to Frankfurt. Even 2 hour flight in economy class warm omelette and bacon 2 warm breads yoghurt and soft drinks. Machine was old. Seat reclining was broken (always reclined!).","","","Economy","","8.0","2.0","4.0","4.0","0.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Simon Smith","United Kingdom","2011-06-05","Sao Paulo Congonhas to Goiania and return then Sao Paulo Guarulos to Buenos Aires. Very good experience. Flights on time apart from a 1 hour delay on return from Goiania. Crew very personable as were the ground staff (how refreshing to have a laugh with someone at check in who obviously enjoyed her job). Airbus aircraft comfortable good VOD on the longer flight. Snacks/meals were appropriate to the journey. Must say I was very positively surprised. I would definitely use them again.","","","Economy","","8.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Klein","United States","2011-06-01","JFK-GRU-SCL SCL-ASU-GRU-JFK. Flights on time boarding was pretty much orderly. Planes clean legroom and seat comfort decent. Cabin crew on shorter sectors seemed friendlier and obliging. You get 3 choices for a main meal in Economy. IFE was very limited and on the old A330 from JFK it didn't work at all. Only 4 toilets for a packed Economy cabin on the A330 meant lines throughout the flight. B777 was better. Crew on long international sector well groomed but not friendly or engaging. Meals are really tiny - catering portions pretty much the same regardless of the length of flight. No refills on coffee or drinks. Meal quality was fair to disappointing. Considering the options going to South America from the US - they are still miles ahead of any American carrier. That's not saying much.","","","Economy","","4.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Power","Germany","2011-05-21","FRA-GRU-EZE EZE-GIG-FRA. Frankfurt to Sao Paulo in B777 was not very impressive mainly due to the unfriendly and inattentive staff. Most flight attendants barely speak English food was alright even though they do not hand out menus. Sao Paulo-Buenos Aires (A330) was a good service - staff was nice (nicer than their sandwiches). Buenos Aires-Rio (A330) cabin staff not good in English but tried their best. Rio-Frankfurt A330 nothing to complain about. Flight entertainment could be better. They hand out little bathroom kits (brush etc).","","","Economy","","8.0","","","","","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Sabrina Falhaber","Netherlands","2015-08-01","I had a very good flight on Thai Airways' Economy Class from Bangkok to Phuket. Thai has a good website and app which I used to check-in, add my ticket to the Passbook app and chose my seat. Since I'm very tall the ground stewardess offered me an emergency row seat, which apparently are kept from online check-in, free of charge when I checked in my hold luggage. I thought this was a very nice gesture and am very thankful for it. The rest of the ground and cabin crew from Thai were also very professional, kind and helpful. The seat was comfortable and thanks to the kind ground stewardess I had all the leg room I needed. Food and drinks were good and tasty. I liked the coconut dessert and the fact that on a short flight there was another round of drinks after the meal. The downside to the emergency exit row was the fact that I didn't have my own entertainment screen. There was also no WiFi available. On this short flight I didn't miss either though. Thank you Thai Airways for this smooth flight!","Boeing 777-300","Solo Leisure","Economy","Bangkok to Phuket","9.0","5.0","5.0","5.0","3.0","5.0","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Hiralal","Switzerland","2013-05-19","Flew outbound Geneva to Mumbai C-Class and return in First. The outgoing flight in C-Class was nothing special. The lounge in Zurich E terminal is lousy and cramped. The seating onboard is too narrow for me. Have been used to better food. Overall the Gulf airlines give you a better C-Class experience. First Class is a whole different story. Great seating and bedding. Personal transfer in Zurich between the two terminals and wonderful lounge. Definitely the best in the airline industry. Unfortunately Swiss are let down by the horrible feeder flight between Zurich and Geneva. Always cramped full bulkheads and stressed staff.","","","First Class","","8.0","4.0","3.0","3.0","2.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Coleman","Egypt","2013-05-16","CAI-ZRH-LCY-ZRH-CAI. Flight and services were on time and of good quality. Transferring at ZRH can be tedious on a a short connection. In Flight moves were better on the A330 than on the A340 on the latter the screen was very poor. My only criticism is that I checked in with no hand luggage but a hold baggage that was 2.8 kilos over. I was charged 85 for this I thought very high as a silver star alliance member!","","","Economy","","6.0","4.0","4.0","4.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Justo","United Kingdom","2014-04-27","I haven't flown TAP for over 10 years but have recently decided to try their business class on a flight from London to Recife in Brazil. What a disappointment! Both my flights were delayed and to find the small overcrowded business lounge at Lisbon airport was a challenge. I had to go through customs and immigration and the TAP ground staff were very unhelpful. The flight experience was very poor. The seats were old fashioned and uncomfortable and the inflight entertainment was very limited. The food was just edible but the staff service was inconsistency and disorganised. A total waste of money and I would not recommend it to anyone.","","","Business Class","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Deu","Spain","2014-04-25","LIS-ZAG via BLQ business. My return flight back within one month. At this occasion more or less the same thing. Uncomfortable seats where the lumbar part is squeezing you inside. No pitch at all and the middle seat 01E next to me was occupied even if there were 2 empty seats in row 2 and 3. As it was Easter Thursday some economy pax were upgraded to C allowing us to have less space as usual. If I compare the 980 euro C class to other carriers than it is definitely not worth spending that kind of money for the same cabin as economy. The food was one course only and acceptable. Cabin crew service was incompetent unhelpful and mainly hidden in the rear galley during 5h flight. No welcome drink no entertainment no newspapers no nothing. Fortunately on this occasion I did not pay for the flight but would never buy such a product by myself. Last but not least TAP did not find my lost bag from the outbound flight nor did they took any responsibility so far almost 50 days later!","","","Business Class","","3.0","1.0","1.0","3.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Carvalho Jose","Germany","2014-04-10","DUS-LIS-DUS and again very nice experience nice and smiling crews fair food and beverages. TAP planes are very quiet inside compared to the same Airbus Types used by e.g. Lufthansa. Monitors at least exist allowing passengers to see the usual movies and the flight routing. Very good value for money. Contrary to others I feel the ""old"" TAP seats are much more comfortable than the thin new seats used by other airlines. One last remark: The onboard magazine is for sure one of the best throughout the world.","","","Economy","","9.0","4.0","0.0","3.0","3.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Mese Tanase","Germany","2014-03-06","Flew Henri-Coanda to Frankfurt on 4 March 2014. Aircraft was 737 with winglets. The flight was excellent and arrived 30 mins early. I bought the ticket at the last minute and got a good deal. I will fly them again for sure. Much better than Lufthansa in terms of leg room and food.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","V Paul","Romania","2014-02-04","OTO-BCN El Prat with Boeing 737-700 (old aircraft). Both flights almost full in economy class area the outbound flight on time the inbound flight delayed by 90 min. Cabin crew with no smile and arrogant hot meals (breakfast and lunch) good but in small portions two rounds of drinks (including tea coffee and alcoholic beverages). For 3 hours of entertainment: just the screens with the progression of the flight and some magazine. Better than a few years ago but they still have space to improve the experience with TAROM.","","","Economy","","7.0","4.0","3.0","4.0","1.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Tsvetcoff","Brazil","2011-05-17","CNF-SSA-CNF. Planes comfortable and clean. Nice staff nice meal. Flights have minor delays.","","","Economy","","7.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","L Rieser","Austria","2011-05-15","One of the worst customer service experiences I have had. Tickets for flight GRU-NAT bought in October 2010 for December decided to refund them in November 2010. Since then an accumulated correspondence of 35 Emails no one really feels responsible they keep asking for my account data ticket details etc. but so far I have not seen one cent. European customer service staff at least respond but seem to be completely unable to get any information from staff in Brazil. Also as was mentioned by another poster before some short reviews with very high evaluations appearing on this site are most likely written by TAM themselves as they are known to do so in Brazil. Avoid this airline at all cost.","","","Economy","","","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","J Flatman","United Kingdom","2011-05-09","Overnight flight from Heathrow to Sao Paulo. As I was on crutches when booking in we asked for extra leg room seats which we were given. Flight was brilliant with constant attention by cabin crew bring drinks and choice of food which was very good.","","","Economy","","10.0","","","","","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Vignesh Mahadevan","India","2015-07-30","I have traveled Thai Airways almost 12 times in the last 8 months. Great staff and service. Surprisingly the Indian food served during my travel from Mumbai to Bangkok and Bangkok to Jakarta was much better than most other Indian services that I have tried. Infotainment system is good too.","","Solo Leisure","Economy","Mumbai to Jakarta via Bangkok","9.0","4.0","4.0","5.0","4.0","4.0","1.0","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Charles Kemp","United Kingdom","2015-07-17","BKK-SYD-BKK Easy check-in. Received nice welcome as I produced my frequent flyer card. Decent legroom for economy and seat comfy. Food out superb. IFE ok, but not many films. Decent size screen. Plane had ample toilets including 6 at the back. Arrived Sydney ahead of schedule. Return trip pretty much the same though the food not quite as nice as outward flight. Offers of refreshment plentiful. To me Thai is a top quality airline so book with confidence.","","Solo Leisure","Economy","Bangkok to Sydney","8.0","4.0","5.0","4.0","3.0","5.0","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","James Ryan","Hong Kong","2013-05-07","Flew HKG via Zurich to BHX. Overnight flight which was excellent especially bed made up to a great standard. Pyjamas were top class comfort. Highlight was FA asking me if she could get me my clothes when I woke! Crew were superb and very professional. Low light was waiting 20 minutes for only toilet in First Class while lady was oblivious to anyone else wanting to use it. Excellent food - huge portions. Wonderful check in at HKG with lady escorting me through security and immigration in minutes and again repeated on return to HK. Biggest disappointment not being able to use FC lounge in Zurich on either leg.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Jozsef Barta","Hungary","2013-05-06","I flew from Budapest to Delhi via Zürich economy class. 29 April 2013. First flight on a brand new A320 slim seats to give space for the legs. Nice service nice croissant with coffee. Zurich airport is spotless nice design automatic train under the airport from one terminal to the other. Second flight to DEL brand new A330. Nice meal working entertainment system with consol for kids. The system got frozen they had to restart it two times but at the end we were able to watch the movies dedicated for first class too. During flight they offered water many times. Before landing light sandwich was ok. The staff were very friendly. Five star service.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Perrin Michel","Brazil","2014-04-09","LIS-GIG. A330. I am a frequent traveller on this route. We arrived on time (which is not usual). Aircraft had Wi- FI for a couple of Euros and staff was smiling. I even saw the Cabin chief working. Food was more than acceptable and lie-flat bed allowed me to sleep. Unfortunately they insist in serving cheap Portuguese wines.","","","Business Class","","6.0","3.0","4.0","2.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Norman Jules","United Kingdom","2014-03-31","Flew TAP Portugal from LHR to LIS for a long weekend in Lisbon. The price was cheaper then BA. Both flights arrived early to Heathrow what is awesome! The staff was friendly and was served with some lovely Portuguese wine! Cant say anything wrong!","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","V Paul","Romania","2014-01-16","Bucharest-Amman return with Airbus 318 check-in on-line. Good flight with decent meal and beverages (including alcoholic beverages). No IFE (only the Insight Magazine) but they gave us pillow and blankets. The cabin crew were a bit arrogant but for the flight crew ten points! Overall a good experience.","","","Economy","","8.0","4.0","3.0","4.0","2.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","F Claudiu","Romania","2013-11-18","Flew OTP-BUD-OTP last month both trips with ATR42 respectively ATR72 with comfortable seats. No inflight entertainment but it's a short 1:20 flight. The catering wasn't so good I could not eat the sandwich offered. Good selection of beverages although alcoholic and non-alcoholic. The good was on the departure from Bucharest we came at 7:45 and at that time the baggage drop-off time was closed (departure at 8.15). We managed to get on the plane since the staff from OTP was very helpful. Both on departure and return the flights were on time take off and landing.","","","Economy","","9.0","4.0","3.0","2.0","1.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Shaw","United Kingdom","2011-05-01","LHR-GRU-SCL and back economy. Price cheaper than competition by nearly 10%. Reserved seats online months in advance - reservations honoured. Check in staff and flight attendants were competent and reasonably friendly and polite. Seat narrow but adequate. All flights on time or early IFE showed up to date films and worked. Bags on arrival. On a cost/ benefit basis I would recommend them although I was unimpressed with the facilities in GRU.","","","Economy","","8.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Nobre","Portugal","2011-04-21","GIG-SSA-GIG. Flights mostly on time but frequent gate changes without any announcements. Airbus aircraft were clean seats spacious but not very comfortable. Legroom was good. Service consisted of 1 drink run and some sandwiches which however were inedible. Overall an ok experience.","","","Economy","","10.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","M Griffiths","United Kingdom","2011-04-09","London to Lima via Sao Paulo. Excellent customer server good in-flight entertainment system. Slight glitch that the steward forgot about a child meal for my daughter.","","","Economy","","8.0","","","","","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Kai Yuan Lye","Malaysia","2015-07-12","Good experience for this short haul flight. Flight attendants were a bit too fast serving the meal, although the flight is only 1 hr 50 minutes. TG417 on 30 June 2015.","Boeing 787","Solo Leisure","Economy","BKK to KUL","8.0","5.0","4.0","5.0","5.0","4.0","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K Oshiro","Japan","2015-07-09","We flew on the new Boeing 777-300 on the HND-BKK leg and Thai's last two B737-400 on the BKK-VTE-BKK legs. On the return leg to Haneda, we flew the B747-400. Hardware-wise, I think everything was great. The food was good, seats were comfortable, and the plane was clean. The IFE could be improved further though. Service-wise, I would say Thai Airways is inconsistent. On all the four legs flown, I saw cabin crew from the the super helpful and friendly to rude and unfriendly. If Thai could improve on their service, I think Thai deserves another star.","Boeing 777-300/737-400/747-400","Business","Economy","Tokyo to Vientiane via Bangkok","6.0","4.0","2.0","4.0","3.0","3.0","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","E Mason","United States","2013-05-01","A340 from Los Angeles to Zurich and return. Major complaint we have is that in economy class the video screens were difficult to see when the passengers in front of us reclined their seats. The screen doesn't tilt enough to compensate for the angle change created by reclining seats. We were unable to watch movies due to poor visibility. The video system seemed old and mine froze on me a couple of times and had to be rebooted. On a long flight the lack of satisfactory video was a huge drawback for us.","","","Economy","","7.0","3.0","4.0","4.0","1.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Michael Little","Australia","2013-04-28","Geneva-Athens in an A319. A very smooth and pleasant flight. We had exit row seats but even the ordinary seats seamed to be comfortable and have adequate legroom. A small and tasty hot meal was served with beverages. The crew was polite and efficient. The plane was on time and the luggage appeared fairly promptly (albeit a little damp on the outside from having stood in the open during a connection at Geneva while it was raining). The proverbial nice touch - a chocolate - was appreciated.","","","Economy","","9.0","5.0","4.0","5.0","0.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Walford","Canada","2014-03-30","FNC-LIS on March 28 2014. Efficient check in friendly flight attendants reasonably comfortable seats captain kept us well informed about slight turbulence on time departure and arrival an OK sandwich snack was served during this 1.5 hour flight and beverage service including wine was generous.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Garrett","United States","2014-03-27","EWR-OPO-BRU and AMS-LIS-EWR. Was pleasantly surprised by the practicality and quality of this airline. They fly the Newark - Porto route twice/week and the Newark - Lisbon route the remaining 5 days. I paid only $789 for the round trip multi city flight and although I couldn't pick seats until 24 hours prior to departure I got window seats both ways and a bulkhead window seat on the return from Lisbon to Newark (11j)! Food was decent/edible although they were a little stingy on wine and tea/coffee ( they only fill glasses half way and are bad on refills). The A332 from Newark to Porto was newer then the return aircraft and had touchscreen on demand entertainment with dozens of movies including new releases like 12 yrs a slave and Dallas Buyers Club. The return A332 had personal TVs as well but the movies were on channels 1-16 and started at a set time. Flew Portugalia operated Fokker 100 to Brussels from Porto which was fine. They served a lox sandwich. Food on the return Lisbon to EWR flight had descent food - fish pie (like shepherds) and a prosciutto sandwich as a snack before landing. All edible which is how I rate airline food (edible or non-edible).","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Andrew Dixon","United Kingdom","2013-08-21","IST-OTP on A318. Allocated seat 8B (directly in front of emergency exit). It didn't recline (no problem) but was fixed in a completely upright position and was incredibly uncomfortable. Politely asked to move to other available seats and was spoken to very rudely by flight attendant. All four crew members unsmiling and robotic throughout the flight. I've flown with Tarom several times previously. There service standard are well below their competitors. If you're only interested in getting from A to B they do the job. But if you want any level of service (which you should expect given their high fares) they're best avoided.","","","Economy","","3.0","1.0","1.0","3.0","1.0","","","2.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","A Peter","Canada","2013-08-05","I flew from Vienna to Cluj and onward to Bucharest. On the first leg they offered me a large and delicious warm meal. On the second part of the trip they offered me two ham and cheese sandwiches with butter a large milka chocolate caramel bar and two drinks including Romanian beer and wine! Seats were comfortable on both occasions the aircraft arrived on time. Excellent legroom and very friendly crew! Will definitely fly TAROM again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Scheel","Germany","2011-04-07","FRA-EZE-FRA with connections in GRU and GIG. Check-in FRA very fast and friendly. FRA-GRU was only lightly booked so I got quite a bit of sleep. IFE very good food average service was okay but nothing special. GRU-EZE nothing to report. EZE check-in was fast and efficient. A light snack was served more filling than tasty. Transfer in GIG quite chaotic the airport was very bare and deserted at 10 pm. GIG-FRA fully booked food below average and service almost robotic. During the flight sleeping was impossible due to very limited space. Crew did not make water/juice rounds. 2 pieces of baggage allowed - rare nowadays.","","","Economy","","4.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","W Duits","Netherlands","2011-04-03","IGU-GRU flight check in very rude as it was the start of a long international flight with change to international from GRU - check in lady insist to decline my luggage as hand luggage. The first ever time when this was declined as hand luggage. Snack was not tasty very dry flight delayed had to run to catch connection. TAM was not a pleasant flight.","","","Economy","","1.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Nelson Junzo","Brazil","2011-03-27","SSA-GRU on A321. I define TAM a minimal company - minimal legroom minimal onboard catering (they serve beer on internal routes) and minimal customer care by ground staff. Flight scheduled to depart from SSA at 5:17PM but took off more than 1:30 hours later due to logistics problems with crew which in the end had to be replaced. One of the many nightmares with TAM lately. The only positive point was the fast and efficient check-in.","","","Economy","","2.0","","","","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Beth Allen","New Zealand","2015-07-07","Our flight from Auckland to Amsterdam on was delayed 8 hours and we missed the connecting flights. We were assured that Thai staff would reconnect our flights at Bangkok so that we wouldn't need to do anything. When we finally left NZ (8 hours later) and reached Bangkok we were provided with a hotel room and free breakfast. That was refreshing and much appreciated. However, Thai Airways arranged for our flights direct to Amsterdam via another airline but unfortunately didn't tell us. So we were running around Bangkok Airport trying to figure out where our new boarding passes were, who was flying with whom and when. We also didn't know what happened to our luggage. Finally, it took 46 hours in total to reach Amsterdam (includes delay, overnight stay, flights in transit) from Auckland. Better communication to stranded passengers would have resulted in an ideal outcome as we were unsure as to how long we would be stranded in Bangkok and the location of our luggage. In saying that, the Thai Airways staff on the plane were friendly, food was fantastic, and the ample refreshments were great. We enjoyed the flight service better than the ground service.","","Couple Leisure","Economy","Auckland to Amsterdam via Bangkok","5.0","3.0","5.0","5.0","5.0","1.0","5.0","1.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Francois Guirrec","France","2015-07-03","I am very disappointed by Thai Airways. I have always believed it was one of those oriental gems and that I would enjoy a silky flight. Unfortunately it started very badly as I made an error in the booking and the company charged £100 to correct it. The flight itself was unimpressive, mediocre food, mediocre entertainment and mediocre staff. The crew was unsmiling. At least the flight was more or less on time.","A380","Solo Leisure","Economy","London to Bangkok","2.0","4.0","1.0","1.0","1.0","1.0","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T G Vernet","France","2013-04-28","CDG-ZRH-LAX return. Economy. Legs on A320 were fine for such short flights: thin seats which leave surprisingly good legroom a bit of decent food and nice FA. A340 very ageing with sad brownish colours. Food was average and not very plentiful though I could get a true gin tonic. Most FAs were nice and some even very smiling or a bit funny. IFE screens surprisingly large for Y class with good selection and many languages yet unfortunately on both legs not working very well. Long delay on first flight no apologies and not any word from the captain (but the FAs tried their best to manage the situation). ZRH airport is spotless. All in all not too bad good value for the money.","","","Economy","","6.0","3.0","3.0","2.0","2.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Christian von den Brincken","Germany","2013-04-25","Swiss C Class ZRH-BKK quite disappointing. Airplane rather old A340 seats okay but atmosphere quite cramped Entertainment system took several restarts to finally work and is very slow and old - if you stop a movie and restart it starts from beginning. Service efficient food complete disaster! They had beef Gnocchi or a soup - gnocchi were a disaster. Flight on time Baggage delivery okay. However whole experience on long haul even worse than Lufthansa far below Austrian or Thai! Seats are full flat but very very narrow.","","","Business Class","","3.0","3.0","2.0","1.0","2.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Küehe","Germany","2014-03-26","MUC-LIS-MUC. My business trips this year resulted in booking of 6 flights with TAP to Lisbon. These were my very first flights with TAP. I must say they have a nice service from the check in counter to the flight itself. Check in was fair more easy if the TAP mobile App work not in my case. Flight attendants were friendly with two small incidents in two flights. The downside is the aircraft itself very old sometimes dirty and no leg room. From those who come from Lufthansa flights with a new minimal and slim cabin layout TAP offers a 70's and 80's experience who is not pleasant on this days. The food was fair and we had slight delays on all flights. I wouldn't recommend this airline you pay a prime price and receive a service that's already outdated.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Perrin Michel","Brazil","2014-03-21","LIS-FAO-LIS. Business Class. They are selling Business Class with no service and same seats as Economy. On the way to FAO I had to ask for a cup of water. On the way back they offered a cup of coffee. In both cases seats were uncomfortable (1F & 1A) no leg room. I just felt robbed.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Deu","Spain","2014-03-17","ZAG-LIS with stop in BLQ 11 March 2014. No possibility to select seat online. The business class cabin is exactly the same as economy and the pitch is very narrow. Boarding was on time and we left on time. However the short stop in Bologna was 1 hour for 48 passengers who boarded. The service was below average. Nothing served on the first leg of 50 minutes. When asked I got a drink and peanuts. The second leg was better with nice selection of food and wine well presented. However the cabin crew were mostly in the galley chit-chatting and only taking care of us when strictly necessary. No IFE at all during 5.5 hr flight! We arrived 15 minutes ahead of schedule in Lisbon but parked in an outside position. It took us more than 30 mins to disembark due to very slow ground service provided. Finally my bag was lost.","","","Business Class","","5.0","2.0","2.0","4.0","1.0","","","3.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","P Vlad","Romania","2013-08-01","CLJ-OTP-DUB-OTP-CLJ. Perfect service all flights on time. Decent hot meals on the 3.5 hr flight from Bucharest to Dublin. Ham sandwich and cookie on both the short-leg CLJ-OTP flights. Free drinks including beer and a nice selection of Romanian wines. The ATR 42-500 aircraft used on CLJ-OTP flights are starting to become old and creaky but otherwise there were all safe and comfortable flights.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","A Peter","Canada","2013-07-17","Vienna-Bucharest-Cluj-Vienna. It was probably one of the best airlines I had flown so far. Their service was astounding as well as the whole crew. They served us a hot and filling meal on the Vienna - Bucharest leg (2 omelettes with ham bacon potato croquettes and a large fruit salad. 3 drinks had been included. On the Bucharest-Cluj leg (One large ham and cheese salad sandwich with a chocolate rum cake and 3 drinks) and on the final leg it was a large salad consisting of just about everything! Crew were highly attentive and kind. will definitely fly them again!","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","G Moraes","Brazil","2011-03-27","GRU-MXP-GRU A340. This flight was overbooked so after boarding we had to hear a lady who was screaming she had lost this flight the previous night and was assigned an already-taken seat (they gave her a business class seat in the end). When we tried to buy their confort seats all have been taken and all of them by TAM staff. Crew were not friendly rude sometimes. Bad food in plastic material. Seat-pitch not good at all","","","Economy","","2.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Koenig","Brazil","2011-03-27","GRU-FOR in economy class. Normally that's the only class available on this flight. In this case the A320 had both biz and economy. Although I had been travelling Continental Biz-First I was as expected assigned an economy class seat (had never seen a two-class plane on this leg). Once we took off I was asked if I was alone and could move and was put in a biz class seat. Could have been due to my Continental booking or because of my Star Alliance status but I understood it to be since the father of the mother and child next to me wanted to be with them. Food consisted of the usual small ham and cheese sandwich (no options). The two attendants spent much of their time at the very front of the plane by the cabin door with the curtain drawn. One dozed. As we landed no one checked to see if people had their seat belts fastened seats in the upright position etc. Not the best attention to safety but seemed par for the course.","","","Business Class","","5.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","A Hijmans","Brazil","2011-03-27","CDG-GIG-SSA in economy. Transatlantic leg oldish Airbus 330 with a tatty interior IFE system gave trouble throughout the flight. Reasonable but bland dinner and breakfast served. Domestic leg in A320; mini-breakfast and decent coffee served. Staff courteous.","","","Economy","","6.0","","","","","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Van Hiep Hoang","Germany","2015-06-28","The new seat design is comfy, only the middle seats are quite close to the neighbor. Food very good choices. Beverages reasonable. Inflight entertainment with lots of films. Monitor does not allow you to tilt vertically or sideward. Headphone is very big and heavy and it does not have the noise suppression. They took the menu after i order the food. I ask for white wine and they just brought any wine, even that they had 3 kinds available. ","A380","Business","Business Class","FRA to HAN via BKK","6.0","3.0","2.0","3.0","4.0","1.0","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Albany Wong","Australia","2015-06-27","Flew Melbourne to Bangkok return in economy. Melbourne to Bangkok: Hot towels were given out after take off, a drinks round and then dinner was served. Food was decent for economy class. Good choice of inflight entertainment.  Cabin crew were polite and friendly and did their jobs to a high standard. Drinks offered many times by staff, and drinks were available in the galley as well. Breakfast served before landing. Bangkok to Melbourne: Much the same as the in bound flight, crew excellent and several drink rounds were offered. However had to take shuttle bus from terminal to the plane even though the aerobridge was not in use.","Boeing 777-200","Solo Leisure","Economy","Melbourne to Bangkok","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Juraj Kovac","Czech Republic","2013-04-25","Prague to London-City with a layover at Basel/Mulhouse. Both flights on the Avro RJ100 soon to be retired although still a nice aircraft with good seats and reasonable personal space. With both flights full carry-on storage was an issue but otherwise a problem-free journey aided by the quick and efficient staff and handling at all three airports. Swiss still provides drinks snacks and the signature chocolates on their flights making the experience all the more pleasant.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Franco Scravaglieri","Italy","2013-04-24","Very unpleasant experience with Swiss on a flight from Rome to Kiev stepping over in Zurich: First flight was very late for the fog in Rome (no complains on that) but the assistance of Swiss personnel was terrible: the lady didn't have a monitor and was asking by phone other flight possibilities. On the flight to Zurich I had to insist with the hostess to check the connection and give me assistance to arrive quickly to the gate for the flight to Kiev. Arriving in Zurich with very tight connection nobody assisted me and I had to run end to end in the Zurich airport. This company is cheap but it seems it is not able to manage problems.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Risi Thomas","Switzerland","2014-03-14","Flew from Lisbon to Salvador in Business Class. On the positive the first meal that was served was excellent and flight attendants (most of them) very friendly and attentive. There was a wide selection of food and good wines (incl. Port Wine). The second meal a sandwich was very average: I would not pay 2 Euros for it in a shop. But the main problem is with the seat and the entertainment system: it is all so old that one asks him/herself if it's really worth the 3500 Euros they charge for those flights? I would not fly Business with TAP again until they upgrade their seats and their entertainment system.","","","Business Class","","4.0","2.0","4.0","4.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Cartwright","United Kingdom","2014-03-11","LIS-LHR on 10th March. Anyway after a seamless check-in there was a structured boarding and coached out to the aircraft. Very friendly welcome on board followed by in flight service of a sandwich tea/coffee wine or soft drink. In flight videos were also provided. Left on time and arrived early. As I was on a connecting flight to EDI I was concerned about my baggage transfer at LHR but no problems whatsoever. Good performance all around!","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","P Vlad","Romania","2013-05-28","SBZ-MUC-SBZ (24-27 May 2013) - Boeing 737NG with plenty of legroom in economy class. Nice staff and pleasant services. Quite tasty chicken sandwich decent enough for a 1.5 hrs flight. Great value for price much cheaper than LH!","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","V Tabacu","Romania","2013-05-19","I flew to VIE from OTP and back. Good legroom. Good food and service and large selection of soft drinks. Managed to check-in on-line for both flights after a few tries. Also I booked on line with no problem. The terminal in OTP much better than the one in VIE. Both trips on time. I will fly again with Tarom. The price of the ticket was cheaper then OS to my surprise.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","V Neagu","Moldova","2013-04-04","Iasi-Rome promotional tickets at a bargain price. The flight out of Iasi was 1 hour late due to weather. During this time the pilot kept passengers informed. Service on this 2 hour flight consisted of a sandwich and non-alcoholic drinks. Seats comfortable price good baggage delivery on time. All in all a pleasant experience and worth the money paid.","","","Economy","","7.0","4.0","4.0","4.0","2.0","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","W Speers","Australia","2011-03-25","GRU-CWB the final leg in a long trip from Australia. Check in at GRU after customs was easy (no queues) no issues through security and once on board service on such a quick flight was exceptionally good. Hot snack and a beer.","","","Economy","","8.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Jon Tydeman","United Kingdom","2011-03-15","We flew with TAM to and from Sao Paulo and found them at best mediocre. The food was alright and there was some IFE but way poorer than major airlines and frequently had to be re-booted by staff who frankly couldn't be bothered. The crew were poor at answering call bells and didn't seem to like their jobs. Check-in queues were very long and slow and the seats were very uncomfortable. We had exit seats on the way back but had to pay extra for the privilege and of course despite the extra leg room you still feel cramped because they are so narrow. If I was to recommend them it would only be for the price.","","","Economy","","4.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Marcio Mondin","Brazil","2011-03-07","CWB-GRU-FRA return in First. Lie-flat bed on B777-300 ER. Check-in flawless with special service accompanying you through security lounge and gate. Lounge in GRU okay for First Class in FRA is LH Senator Lounge - crowded and inadequate for F class. Service onboard attentive food and drinks adequate (nothing special). Seat comfortable until it is laid into a bed - then the junction between seat segments creates discomfort in hip-zone. FA prepared bed with duvet and pyjamas. Deplane in GRU not okay for you are among the last in Business class to deplane and Immigration in GRU is not smooth. Flight arrived in GRU at 0400 and no transfer check-in until 0600.","","","First Class","","7.0","","","","","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Tom South","United Kingdom","2015-06-27","London Bangkok Business class. First time in Silk class (Business) on the upper deck of Boeing 747-400. The cabin felt jaded, but in a few days this route will be using the A380, so you can see why Thai Airways are not investing on this aircraft. The inflight service was friendly and efficient, though breakfast felt a bit rushed. Will be interesting to see how the A380 compares on my return.","Boeing 747-400","Solo Leisure","Business Class","London to Bangkok","7.0","4.0","3.0","3.0","4.0","4.0","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Kok Wai Lam","Singapore","2015-06-26","Thai Airways offered the most direct route from Singapore to Islamabad and the timing is good too. Onboard meal service and inflight entertainment option are good. I enjoy the flights both to and from Islamabad. Only small problems the flight does not operate on a Sunday and price tend to be expensive for this route. It is even more expensive than flying to Europe return. Other than that, I am happy with the flights. The route and connectivity of Thai Airways are very extensive, it can compete with other major airlines if only the price is comparable to others. The same route by Qatar Airways or Emirates always ended up cheaper during the sale time, compared to Thai Airways. Considering Thai Airways using older aircrafts compared to these airlines, the fares must be made competitive.","","Solo Leisure","Economy","Singapore to islamabad via BKK","8.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Snelling","United States","2013-04-18","EWR-ZHR and ZHR-ORD in Economy. Clean new planes with great IFE. Food out of EWR was average but the food out of ZHR was outstanding. FA's were friendly and restrooms were clean. I think it has been over 20 years since I have had real silverware in Economy but Swiss provided it on both flights. Wine cheese and chocolate were great. I fly to Europe several times per year and this is probably the best Economy class experience I have had in many years.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","U Günther","Switzerland","2013-04-16","Flew from Johannesburg to Zurich on A340. Didn't have pyjamas in my size on board. The cabin is very dated when compared to the new Swiss First on A330. The seat was very uncomfortable fully reclined as it is not completely flat (the backrest still extended slightly outwards and the mattress cover they provide is not thick enough to iron out all irregularities). When I ordered a coffee in the morning I had to remind flight attendant again ca. 10 minutes later. The cabin was full and the one small bathroom was crowded in the morning with people changing again. I would not recommend the First class product on A340. I also wish the Swiss crew would loosen up a bit more. They come across as very uptight when compared to the Lufthansa crew who often seem happy to serve you.","","","First Class","","5.0","2.0","3.0","4.0","4.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Carl Spurling","United Kingdom","2014-03-10","I fly TAP quite frequently between MAN-LIS-FAO. I have always enjoyed the experience crew are friendly comfortable seating with complimentary food/drink (including very nice Portuguese red wine if you want). I could fly on one of the LoCo MAN or LPL to FAO direct and do sometimes but to fly with TAP in comparison is just so nice its my first choice. Fares are good also free hold luggage allowance.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Simon Channon","United Kingdom","2014-03-10","LHR-LIS LIS-FUN return LIS-LHR. Four flights over six weeks all on time. Friendly crews reasonable refreshments pre-bookable exit row seats. Not so good on the ground - changed flight times to our disadvantage and charged for excess baggage at LHR in Euros but would only accept payment in sterling at a rip-off exchange rate. Overall though would definitely use the airline again.","","","Economy","","7.0","4.0","5.0","4.0","1.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Johnny Chedar","Canada","2013-03-12","Flew from Schipol Amsterdam to Henri Coanda Bucharest and back. Plane was a 737-300. The crew were friendly they served an in-flight hot meal which was good and drinks. There was no movie played and there weren't any TVs as this was an older aircraft. The landing and take-offs were on time. Both flights to Bucharest and Amsterdam were fine. Overall the flight was excellent.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","T Matava","United States","2012-11-15","Flew a roundabout SkyTeam routing from MIA - IST as a result of Hurricane Sandy which included a leg from OTP to IST on Tarom. All staff pleasant cabin load medium so service for the hour flight was prompt and continuous. A very comfortable efficient flight that was stress free.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Marc Guillemard","France","2012-11-06","Flew Paris to Oradea via Bucharest. Paris to Bucharest in a 737 departure and arrival on time no IFE the crew served some kind of a hot meal that was unappetizing and tasteless. Some choice of drinks are available. The crew is neither bad nor good. We landed on time. Fight to Oradea in ATR 72-500 in good condition. A drink and some chocolate cake is served. On landing in Oradea we all have to go in a bus that drives less than 100 meters to arrivals! As with most small airports luggage comes quickly. Very similar on the way back the single employee at the Tarom desk was a little overworked having to cope with 70 travellers at a very early hour. Overall nothing out of the ordinary from Tarom but nothing bad either.","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","3.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","N Darby","United Kingdom","2011-03-06","Heathrow to Rio then to Sao Paulo Iguacu Curitiba Salvador Rio and return to Heathrow. Several flights arrived early delay from Curitiba appeared due to air traffic control as boarding on time. 2 hours late on return to Heathrow disappointing - little/no info at Rio and evening catering facilities airside in Rio inadequate and horribly expensive. Overall experience good check-in friendly crew. Reasonable legroom /comfort IFE catering on A330 apart from poor breakfast on Rio-Heathrow. Assigned seats for all flights prior to leaving UK which worked. A320s for internal flights less legroom but fine for these shorter journeys. The short haul ham/cheese roll is best described as adequate though we were not expecting a great culinary experience. For us on these flights TAM represented good value and an experience I would recommend. When flying out of Sao Paulo and (but less so) Rio I recommend careful watch on last minute Gate changes. Having been warned of this at Sao Paulo 5 gate changes in about 30 mins didn't surprise us and I suspect due to SP ground control rather than the airlines.","","","Economy","","8.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Jones","United Kingdom","2011-02-27","LHR-SCL via GRU in economy. LHR check at Terminal 1 the most efficient I have seen in many years of travel. Onboard the seats are not as comfortable as they should be and the entertainment system has quite a limited selection. Crew efficient and friendly. A rather depressed vegetarian dish (nothing else left) served on a poor plastic tray that slips around your fold down table was served shortly after take off - poor looking panini breakfast served before arrival. Overall the crew made this flight worthwhile and at around GBP 1000 cheaper than alternatives for this single ticket I would be tempted to use them again.","","","Economy","","7.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","G Chin","United Kingdom","2011-02-26","Several flights within Brazil during January-February 2011. Domestic fleet seems to consist of narrow body airbuses which are at least a decade old. Ground staff very professional and helpful; cabin crew slightly less so. Free non-alcoholic drink and snack served - the snack usually consisted of an almost inedible ham roll. Attitude to onboard safety sometimes seemed a little more casual than some airlines.","","","Economy","","5.0","","","","","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","G Brennan","New Zealand","2015-06-25","Our trip started well in United lounge at Heathrow but we had  poor service on the plane. The Business seats on Boeing 747 were narrow with thin padding and mine wouldn’t recline. The flight attendant wasn’t interested when asked for assistance to fix the seat. He disappeared and never came back. Finally after the meal we got someone to come and they forced the seat to recline but it never worked properly. The seats are nowhere near lie-flat and are quite uncomfortable. There was a limited range of movies and hardly any TV programmes. How hard is to offer a decent range of entertainment? The food was mediocre and seemed the same as you get in Economy. The breakfast was terrible – a hard, fully cooked egg that was called poached on a tough muffin. We were never offered the bread basket. The steward walked straight past us. We had the same disinterested service on our next flight on a 777-300. The food was a bit better but not great. There were no snacks offered overnight. The staff seemed more interested in serving dinner quickly so they could spend the rest of the flight resting and chatting. And seats were even worse. Even fully extended they’re far too short and the footrest flops down to the floor with any pressure on it at all. The most uncomfortable Business seats we’ve ever had. Two very disappointing flights. ","Boeing 747-400 / Boeing 777","Couple Leisure","Business Class","London to Auckland via Bangkok","1.0","1.0","2.0","2.0","1.0","1.0","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Nuti Damrongphatr","Thailand","2015-06-22","Good journey overall. Outgoing flight is cancelled, but Thai Airways offer a seat on Thai Smile Airways (their subsidiary) with more favorable departure time. A320 are new and comfortable. Snack bag served with bottle water by polite and friendly staff. Return flight on old Boeing 777-300 with generous seat pitch. Snackbox is tasty and adequate for 1 hour flight.","A320 / Boeing 777-300","Solo Leisure","Economy","BKK to CNX","8.0","5.0","5.0","4.0","","5.0","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Ellis","Switzerland","2013-04-16","LCY to ZRH April 2013 Business Class. Good service in the air unfortunately let down by the policy of allocating both A and B seats in business class in a 2-3 configuration. Their competitor on this route only allocates either or in the same scenario. On this flight there were 8 rows of business class which equals a capacity of 32 seats. There were only 8 passengers so why Swiss insisted on seating solo passengers right next to each other in the AB seats and leaving so many rows free is a mystery.","","","Business Class","","5.0","4.0","4.0","3.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Leo Schikhof","Switzerland","2013-04-14","Friday 15th March Zurich to Shanghai Pudong in Business Class. A family with a child (supposed to stay on the parent's lap but of course it did not stay there) kept the entire Business Section awake because of the child's loud voice. Cabin crew went out of their way to ignore the problem. Even discounting the anti-social behaviour: when will airlines learn how to do the maths? Introduce child-free sections and enforce it! Then the seats. Extremely hard like sleeping on a bunk. To top it off the captain had announced a quiet flight (weather wise) but over half of the time we experienced turbulence. While the latter is of course not due to the airline it still counts as the worst flight of my life. I will avoid Swiss Business long haul until they have one or two problems sorted out.","","","Business Class","","4.0","2.0","3.0","3.0","4.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Bos","Netherlands","2014-03-03","GIG-LIS From Rio to Lisbon 9 hours in a freezing cold airplane made several requests to increase temperature no result. Never again TAP.","","","Economy","","","1.0","3.0","4.0","0.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Costa","Spain","2014-02-26","BCN-LIS-BCN. Unfortunately we had a terrible experience from BCN to LIS. We pre-reserved seats which were not respected even being TAP Corporate/Upgrade Program with all the benefits of Silver/Gold TAP milles card. Check in at BCN was basic not giving a decent corporate service. I was not advised about the seats and lounge options. Flight BCN-LIS departed 40m late and have plenty of free seats. Airbus aircraft was dirty and old. The cabin crew served poor food (same food as economy). Drinks OK but no chance to repeat because the crew disappeared for the entire flight. Reading light was not working staff did not do anything to help. My return flight to Barcelona was better but the 2 hr 40min delay without any info is unacceptable. TAP corporate Lounge in Lisbon is small was pack smelly and they only served cheap snacks. Boarding by bus 40m pack inside the bus and the airplane was extremely old. All in all not a good experience to captive new customers. TAP is trying hard to innovate but the competition is always two steps ahead TAP. For the price I paid I would not recommend and will never repeat!","","","Business Class","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Kevin Koenig","Germany","2012-10-22","FRA to OTP both trips on time and with good service (small hot and tasty meal) and 2 rounds of drinks. I would fly them again.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","3.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","A Schwarz","Germany","2012-10-10","Munich to Bucharest. I booked Tarom often in the past for this trip. However the service is getting worse every time. They serve now only a sandwich that is very dry and give you the usual drinks - which is still ok. There were about 25% empty seats where some at the exit row were not taken. I am quite tall (202 cm) and have problems to fit into the normal seats. Now I wanted to change my seat with one at the exit row. The cabin crew member was very arrogant and unfriendly. He told me to back to my seat as I am booked on this one. My height was for him no argument - he even told me at business class I have even more space. With Tarom you get from A to B. That's it!","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Politis","United Kingdom","2011-02-26","LHR-GRU-EZE return economy class experience was mediocre. Inflight entertainment is okay cabin staff polite but nothing special and seat space was a bit tight. Some of the flights were delayed up to 1hr. Overall a mediocre experience but the ticket was cheaper than competitors - hence the choice.","","","Economy","","6.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Casa","Brazil","2011-02-22","Last February I tried to fly from Salvador to Lima. The flight from Salvador left on time; had a stopover in Vitoria - plane was defective and did not start for 3 hours! I missed the connection in Sao Paulo. Had to wait 5 hours for the luggage. Nobody at TAM gave any passengers any help - not to talk about a hotel voucher. I gave up and flew back to Salvador. This year in January we tried to fly to Cartagena Colombia. Same story; the flight left so late that we got stranded (again) in Vitoria. Took 6 hours to get a voucher for an absolutely lousy hotel. On the flight back from Cartagena the connection was a bit tight but so far OK. When we arrived at the TAM check in counter one hour before the start; TAM personnel was cleaning up and leaving. Refused to check us in said we were 1 minute late. Refused also to book us for the next day. They asked us to come the next day 4 hours before the start what we did. They had us wait 3 hours at the counter until they finally gave us 2 coach seats (we had paid business) - then they told us to rush to the gate. When we arrived there; the plane was 1 hour delayed and there were at least 30 empty seats in the plane! In the internet they present their business class with fantastic seats etc. In reality the business class seats that they offer on the 6 hr trip to Bogota are lousy narrow and do even not have a feet rest.","","","Business Class","","","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Koenig","Brazil","2011-02-22","FOR-GRU. Efficient flight adequate if limited seating space and the now-common tiny ham and cheese sandwich (at least it and drinks were free). Crew was efficient enough until we landed but then things sort of fell apart. When the plane briefly stopped taxiing still far from the gate many people stood up to get their bags to get in line and be among the first to disembark. When the plane continued moving with many people still standing in the aisle crew did nothing. Did not even make an announcement over the public address system. When we disembarked to busses to go to our gate airline personnel disappeared for a while. People continued to push onto the first bus in line. All in all an appalling inattentiveness to safety.","","","Economy","","4.0","","","","","","","4.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Peter Galliger","Canada","2015-06-18","The glory days of Thai Airways are gone and have been for some years now. I fly Thai several times a year in both business and economy and find them to be very poor. Unfortunately they offer the only direct flight on some of the routes I need to take. On this particular flight the disappointments just kept adding up. From the poor service provided by flight attendants who were more interested in chatting in the galley to the very poor quality meal and drink selection. For the price they are charging for a business class ticket one would think they could provide some decent wines and video entertainment. Seats are not flatbed and were not long enough for my 180 cm frame. The business class lounge was very poor although not operated by Thai they should not be using 3rd party operators that provide poor food and drink selection and no in site rest rooms. What continues to amaze me is how 2 of the top airlines are operating only a few hours from Bangkok and yet Thai Airways cannot seem to emulate them in the least - how hard is it to go and study what Singapore Airlines or Cathay are doing?","","Business","Business Class","Manila to Bangkok","3.0","2.0","2.0","1.0","2.0","2.0","2.0","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","John Johnson","Thailand","2015-06-14","This is the best airline that operates this route. Great food and food choice. Plenty of legroom. Amenities are good. The only thing is that the crew can't speak much English. If you are planning to fly the LHR-BKK route, I would strongly recommend this airline. In a month or so, they will use the A380 on this route, which will be even better.","B747","FamilyLeisure","First Class","London Heathrow to Bangkok","9.0","4.0","4.0","5.0","5.0","5.0","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Ellender","France","2013-04-11","CDG-ZRH-ATH return. Very disappointing use of business class due to wishing to have large seats the 3-3 combination but airline had chosen to block the middle seat with a completely hard table that is not removable this gives the impression that the seat is even smaller than in economy as there is no way of raising the arm rest to expand over into the middle seat - as a large person the idea of having extra space is why I paid for business. Staff did their best to try to move me which ended up by moving economy passengers around and putting me in economy with a free seat next to me. A solution but not nice when you are expecting a business class experience. Staff were trying to make up for this by being particularly attentive but bear this in mind if you wish to have more space. It would have been cheaper for me to pay for 2 seats in economy. If I were a smaller/average size person it might have been a good experience as food was nice and service was great - but bad seats let them down. On the return journey I had only 10 mins to transfer planes due to the late takeoff and this was a bit stressful.","","","Business Class","","6.0","2.0","5.0","4.0","0.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Rekos","Germany","2013-04-03","Leg from EWR to ZRH on an A330-300 in Economy. Flew from Newark to Zurich on an A330-300. Plane seemed to be new in very good shape clean and with nice brown colors. Check in very quick and efficient I had seat no. 28 B with limited recline due to a metal box behind. Space between seats small as in other airlines (I’m 6.4’ tall) but comfortable. Good VOD with a nice screen. The crew were very attentive and discreet spoke German English Italian and French. Served food wasn't very tasty (maybe because it was an US-Outbound fly and the food wasn't prepared by Swiss) but sufficient. They serve real cutlery even in Economy not plastic as the other airlines do. I travel a lot between North America and Europe. It was the first time I tried Swiss on this route and I'm sure I will try to fly them again in future. The price was very good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Houlihan","United Kingdom","2013-04-02","Travelled Business Class on Airbus A330 Muscat - Dubai Dubai - Zurich. Overall not impressed. The business class cabin had a distinct ""Premium Economy"" feel to it it simply does not compare to other experiences I've had on British Airways Virgin Upper Class or Cathay Pacific. The flatbed was the most uncomfortable I have ever experienced travelling business class. The bed was narrow very hard the pillow miserably thin and the blanket straight out of economy. I distinctly recall lying awake angry thinking this is not a business class bed. I felt like I had slept on a park bench for the night. Regretfully until it has a refit I won't be choosing this airline again.","","","Business Class","","3.0","1.0","4.0","3.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2014-02-24","GIG-LIS-FAO Business Class. Service is improving. A very friendly staff decent food wines have a higher quality than usual except sparkling which is not true Champagne just a Portuguese acid sparkling wine. Seat as on LH is outdated. Flight was on time. Lounge is LIS was full but with a great choice of food newspapers and drinks.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Moore","United Kingdom","2014-02-21","Have just returned from a round trip from London Heathrow to Brasilia via Lisbon and back. I am not usually one to write a review but on this occasion I felt compelled to after the appalling service I received in Business Class. On the outbound route the staff were curt unhelpful and rude the food disgusting and the seats uncomfortable. The entertainment was on a loop video system as found on aircraft in the 1980's with some of the screens defective. Upon arrival in Brazil quite a lot of the baggage mine included had been left at Lisbon and did not arrive until 3 days later. We had to go to the airport to collect it. Returning on the inbound flights no lounge was provided for TAP air Business Class customers and likewise on the transfer at Lisboa Airport no airside lounge was available so had to sit for 3 hours by the gate. Finally upon arrival at Heathrow the baggage took over an hour to get to the carousel. All in all a terrible experience.","","","Business Class","","","1.0","2.0","2.0","1.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","J Tydeman","United Kingdom","2012-09-23","Flew 2 short flights with Tarom and was not very impressed. Both flights ran to time and we were served a snack by a rather arrogant male cabin crew member. But on the 2nd leg both our seatbelts were faulty and although we were permitted to move one of the seats we moved to also had a faulty seatbelt. The cabin of this propeller plane was old and tatty.","","","Economy","","5.0","","","","","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Benjamin Kuehn","Germany","2012-09-23","FRA-OTP-CLJ outbound and OTP-FRA inbound. Check-in in FRA was a breeze and handled by LH security in FRA took a very long time but it was during peak time. Bussed to plane and departed about 15 mins late. Plane to OTP was a A318 almost full. Seating was much better than LH with decent legroom and I am pretty tall. Friendly FAs served a small amount of food with no choice but also a wide selection of alcoholic and non-alcoholic drinks shortly after take off. There is virtually no inflight entertainment except their magazine with the usual type of content and advertising. Landing in OTP was smooth we managed to have a look at the city as we were supposed to have a 6hrs stopover. From OTP to CLJ we departed in the evening from the domestic terminal which is a rather boring location to sit araound with only one expensive drink stall but nothing else to do. Plane to CLJ was again a A318 drinks and small snacks (peanuts or chocolate bar) served on the 35min lasting leg. After a bumpy landing on the small but new airport luggage was on the carousel after 5 minutes only. OTP to FRA: The airport of OTP has undergone a renovation within the last years with a completely new terminal. Departure was on time on a only half loaded slightly worn 737 classic. Again friendly FAs served a small amount of food IFE was non-existent - a matter I don't care of - and after a hassle free flight we reached FRA our final destination. Cannot complain at all as we (2 persons) paid less than 300- € for all the legs less than we would have paid on any LCC taking into account that you have to reach a rural airport by train or bus and pay extra for virtually any goodie as luggage or coffee. Would definitely fly again as the value for money on a short distance flight is excellent.","","","Economy","","9.0","","","","","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","P Bota","Romania","2012-09-13","Bucharest-Istanbul and return in July. Both flights were on time. Not very friendly staff at the OTP airport but efficient. Good services in the air however - got the vegetarian meal as previously requested they served coffee juices and a good Romanian wine. The flight attendants were very nice. Overall good services and it was very cheap.","","","Economy","","9.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","F Kaufmann","Brazil","2011-02-16","Staff in GRU airport very arrogant and rude. I had to wait 30 minutes on check in. I had bought the tickets with assigned seats in the internet but somehow I was given other seats. As a Star Gold I went to the business class lounge with is located in the terminal 1 - the check in is in the terminal 2 of course nobody tells you that. Lounge crowded and very simple. Inflight meal is a joke just a sandwich. IFE with just a few movies and old ones at that. How come Star Alliance let them in?","","","Economy","","2.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Ramesh Thadani","Brazil","2011-02-06","Extremely disorganized in check-in and boarding. I made a web-check-in with a connection and printed my boarding pass at home. The first flight worked perfectly well the second I boarded normally and on the plane my seat had been booked to another passenger. The staff took more than 20 minutes to sort out another seat which included referring me to a seat already taken with the passenger in the bathroom. And some of the staff on board did not even know that the airline had web-check-in with home-printed boarding passes doubting the validity of my boarding pass. Seats are very cramped. Ground staff do not have a pro-active and helpful attitude. If you have a problem they tell you to sort it out yourself and if they have a problem they'll try and put the blame on you. Bad experiences. If you have a choice avoid.","","","Economy","","3.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","I da Silva","France","2011-01-31","Sao Paolo-Fortaleza-Porto Alegre and refused to fly them on two more sectors. Chose GOL instead. Staff on the ground are indifferent and hardly speak English. One bag did not arrive and I had to wait for two hours before I got assistance. Inflight service is a disgrace. We decided to fly Gol an airline that reflected the true spirit of Brazilian hospitality. Good seats friendly crew fluent in languages. Tam never again not even for free.","","","Economy","","1.0","","","","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Paul Kim","India","2015-06-13","I fly often with Thai from BLR to ICN via BKK. And I have enjoyed all of my experiences with Thai. Economy food was very good unlike many other high class airlines. I especially enjoyed the dessert. Cabin crew could be a bit more attentive and friendly but generally good. Communicating with the cabin crew can be quite difficult as they don't speak much English. This can definitely be improved to give more comfortable flight experience to the customers. Otherwise, I will definitely fly Thai again.","","Solo Leisure","Economy","BLR to ICN via BKK","8.0","4.0","3.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Faulkner","United Kingdom","2015-05-31","Flew Bangkok - Rome. Start with the good thing: Food was very good and inflight entertainment excellent. The fact that the plane was less than half full helped as you could get a row of seats to lie down and the staff were relaxed about you moving seats unlike some airlines that tell you they cannot take off until you have returned to your seat. Staff were attentive enough but as soon as their duty was done they disappeared to rest. Some were friendly and helpful but most are perfunctory and a little disinterested. Having flown Singapore nothing can match their genuine helpfulness and friendliness. Saying that Thai are better than Qantas who are too strict and not friendly. Overall Thai is good and I'll fly them again.","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2013-04-01","MUC-ZRH on March 31st. Swiss is going downhill. First it is time that they get this Avroliners up. Very noisy airplane. Crew consisted of 2 young female flight attendants with rude attitude. Service was abysmal. This is my 2nd bad experience on flights within Europe and I really don't know if I would fly with them on a long distance flight. Flight left late and arrived late.","","","Economy","","2.0","1.0","1.0","1.0","0.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Joerg Boese","Germany","2013-03-26","ZRH-LAX in economy. Boarding was on time but flight left with 45 minutes delay. Plane was a very old A340 worn out miserable seats. I had 23D which offers extra legroom but the seat is very narrow due to the remote being on the side taking about 1 inch from the seat width. Tray was broken and did not come out. Several panels were loose as well. Remote for the entertainment system was worn out and I needed 10 or more tries to get to the movie I wanted. Flight attendants were unfriendly they were hardly visible. When I asked for a Coke I was told had to come to the galley in the back to pick it up. Food was very bad. Arrival delay also 45 minutes. One of the most miserable transatlantic flights I have had in years. I will endure the flight back but then look for alternatives in my future travel.","","","Economy","","3.0","1.0","2.0","2.0","4.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Pamela Epton","United Kingdom","2014-02-21","Travelled from Heathrow to Lisbon and then on to Fortaleza. Flight from LHR ok but nothing special. Flight to Fortaleza was slightly delayed. Seating in economy is cramped and inflight meal was disgusting! Our return flight was scheduled to leave Fortaleza at 22.35 hrs on Sunday 15th December and we had confirmed our seats the day before by checking in online. On arrival at Fortaleza we were told that the flight on the Saturday night had been cancelled and passengers from that flight were put on our flight. We were being 'bumped' to a later flight! We finally got away from Fortaleza about 6 hours later. The aircraft for this flight was very old no seat back TV screens cramped seating and more disgusting food. I would not travel with TAP Portugal again.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","O Vuigner","Switzerland","2014-02-17","BCN-OPO/OPO-FNC/FNC-LIS/LIS-BCN. BCN-OPO operated by Portugalia. All flights were excellent. Very pleasant crew. Clean aircrafts. All on time. Drinks and snack always served onboard.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","G Lister","Australia","2012-07-09","We flew Istanbul to Bucharest having booked on-line. It was all that we'd want from a short flight - left on time arrived on time snack served no hassles or problems everything worked as it should. This is the only time I've flown Tarom.","","","Economy","","9.0","","","","","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Alexandru Barbulescu","Romania","2012-06-28","Flew on Bucharest-Otopeni route return flight. Excellent service meal consisted of a sandwich which was very tasty a chocolate and a small cake which for a 50 min flight was more than enough. They served the usual drinks and some excellent Romanian wine which was a nice touch for such a short flight. Tried both the red and the white one and was very satisfied. Otherwise flights on time efficient online check in staff very friendly also the captain explained the flight route and gave sufficient information. Had a little attitude problem with the guy at baggage drop desk which was addressed to the customer service and handed swift and efficiently.","","","Economy","","9.0","","","","","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","R Kerr","Australia","2012-06-17","IST-OTP OTP-BCN. Both flights adequate for our needs. Meal and drink were fine. Combination of very friendly and not so friendly flight attendants. Most notable on both flights was the smell of cigarette smoke obviously coming from the pilots in the cockpit. My Romanian partner who was travelling with me just laughed and said ""welcome to Romania"".","","","Economy","","7.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","R Bacas","Netherlands","2011-01-28","Sao Paulo International airport it was hard to find english speaking staff. Sao Paulo - Manaus more than 3 hrs flight told we get a hot meal - it was a tasteless sandwich. The entire business class was crowded with staff they were still having drinks during and after landing. Very arrogant attitude. Manaus- Belem: flight was canceled. We had to queue for almost 90 minutes. No english speaking staff and three different versions were given why the flight was canceled. Belem- Fortaleza birds in the engine during stopover in Sao Luis : No english explanation. Despite having Germans Italians and French passengers. It took us almost 4 hours to leave the airport. Hotel was a disgrace. Had to wait for two hours before meals were served. Some meals were not available. Fortaleza - Salvador I asked the steward why the pilot doesn't make announcements in English : I am sorry sir the captain is Japanese maybe he doesn't speak English. How did TAM enter Star Alliance?","","","Economy","","1.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Thompson","United Kingdom","2011-01-26","Sao Paulo GRU to London LHR Economy B777-300. There were a few films I would like to have watched but the audio in my seat 45G wasn't working. The crew said it was a fault with the aircraft and nothing could be done. Two hours into the flight the water systems in the toilets failed so the crew provided bottled water - but one toilet was completely out of action which caused huge queues down the aisles. The crew on this flight were cheerful but I will not fly TAM international by choice again.","","","Economy","","2.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","L Rieser","Austria","2011-01-25","GRU-NAT REC-GIG and GRU-CDG. Onboard experience so-so on domestic flights meal OK crew serving two rounds of drinks at 3hrs flight time completely unsmiling rude to passengers - they hate their jobs and make you feel it. On the longhaul fake smiles but rushed service then crew disappear to the galleys. Extremely disorderly cabin passengers disputing over reclined seats (as others have posted they do recline right up to your nose) throwing trash everywhere safety rules (such as open shades for landing) ignored - crew absent or indifferent. Flights not more than one hour delayed. Ground handling OK when you have Star gold as practically no lines but staff indifferent and unsmiling (one exception at domestic baggage drop GRU to be fair) do not bother to ask if assigned seats are ok forgot priority tag to on GRU-CDG leg - they want you out of the way quickly and make you feel it. Worst part is customer service : I tried to credit mileage for the long haul on TAM FF did not work online form it states I need to fax a copy of the boarding pass to Brazil as check in was done ""with another airline"" (checked in at GRU for a TAM flight on TAM metal). Also and worse I have been trying to get refunds for the tickets of one member of our party that chose not to travel since November no answer and when you call there is always some one else responsible - they do not care about you and make you feel it. All in all a horrible mess of an airline possibly acceptable for domestic flights without connections if fares are cheap. For longhaul never again.","","","Economy","","2.0","","","","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Egan","New Zealand","2015-05-29","Flew BKK-AKL on older 777-200. Expected a tired old plane and variable service: hurrah for low expectations. Seat was angle-flat but surprisingly comfortable. Crew were super-attentive and nice. Food was some of the best I've had in the air.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Gardner","United States","2015-05-22","TG 282 from Koh Samui to Bangkok. Service at the airport was polite and nice. Business class booked and paid for full fare. The seats were the worst I've seen. These BC seats were smaller than economy legroom. We were asked to move from the 2nd row of the plane to the first row as our 2 inch recline of the seat meant that a child could not open her tray table in the BC seat behind ours. We've cancelled all remaining Thai flights as a result.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Hagedorn","Switzerland","2013-03-25","Zürich to Hamburg in Business Class. Nice welcome onboard as always when flying with them. Shortly after a bottle of mineral water and a refreshing towel was offered. Good announcements made by Captain as we had lots of morning traffic in Zurich. Seats in between window and aisle were empty for more Comfort. As soon as we were on our flight level the morning meal was served. Nice tablet with 2 Slices of Swiss cheese butter and marmalade and a fresh yoghurt was offered. Fresh OJ and good coffee. A good and on time flight with a professional and smiling crew and a good breakfast.","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","K Pahkim","United States","2013-03-19","Two excellent long hauls in business class: JNB-ZRH and ZRH-ORD. Aircraft's were clean and the crews professional and friendly. The AVOD was slightly slow in responding but good choices. While seats were a little narrow they still allowed for some good sleep. Nice fresh choices for each meal including the Movenpick ice cream and gourmet plate (instead of usual tea and scones). Definitely recommend Swiss.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","B Teles","Portugal","2014-02-05","OPO-BCN-OPO. I found a cheap deal online to Barcelona after reading so many bad reviews I had low expectations that unfortunately I confirmed. Flight delays on both legs not friendly flight attendants no proper food just poor snacks but the major let down was the aircraft itself - an ancient Fokker 100 with broken seat on return that when you're seated was truly unpleasant. I did not feel particularly safe and comfortable on both flights these planes are and look very old and have to many broken parts. Don't buy TAP bargains you will have a low cost service in return.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Mayer","United Kingdom","2014-02-03","LON-LIS-LON. Bought round trip ticket from British Airways from London Heathrow to Lisbon. Flew out on British Airways and enjoyed the excellent service. On return I lost my British Airways flight. Bought a TAP Portugal return flight from Lisbon. I was initially happy to use TAP ""main Portuguese carrier"" instead of low-cost carriers like Ryanair or Easyjet. TAP Portugal is a low-cost carrier with expensive tickets and lousy service. Flight was delayed 1 hr 20 mins no excuses or proper information given to passengers. Disorganised boarding with unprofessional ladies shouting no apologies from captain or crew there was no inflight entertainment newspaper magazines or wi-fi on the flight to London. Only drinks served for the entire flight. Leg room was very poor. So the return journey had all the hallmarks of a ""no frills"" budget airline. However the ticket was purchased at a premium (almost££380 for the return journey in Economy class) when Ryanair and Easyjet charge £65. Unless things change with TAP Portugal they will go down it is only a matter of time before customers go to low-cost carriers they receive the same service TAP offered me but 5 times cheaper. I certainly wont be flying on TAP Portugal in the near future!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","M Maly","United Kingdom","2012-04-13","Flight KIV-OTP-LHR. First flight with ATR second with A318. Very good onboard services excellent meal and wine very friendly staff on both flights. A318 seats very uncomfortable for business and longer flights.","","","Business Class","","9.0","","","","","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","R Sabi","Romania","2012-02-24","Bucharest to Rome. Staff friendly and the Boeing 737 clean. The breakfast was a small sandwich with soft drinks/tea and coffee.","","","Economy","","9.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Hiromi Saito","Uruguay","2011-01-17","ASU-EZE in A320. The seats were narrow poor legroom. Entertainment was Ok magazines and Headphones with good music. The cabin crew service was good always with a smile. Food service was good for a 2 hour flight with a snack and drinks.","","","Economy","","8.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Carlos Motta","Brazil","2011-01-14","GRU-LHR-GRU B777-300ER. I wouldn't recommend flying international with TAM. Me and my wife we had an awful experience during the 13 hours flying to LHR. The seats were narrow and thin. The seat ahead of us were almost in our noses when reclined. We couldn't sleep nor rest for the entire trip. The food were not so bad cabin crew were OK.","","","Economy","","4.0","","","","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Chia","Australia","2015-05-18","Flew PEN-BKK. J class has been discarded. Now only Premium Economy and Economy. So lounge access. Too bad if you have a J or F class onward connection on TG. Fried rice for breakfast - no choice. Wine could not be served as they did not load a wine bottle opener. Seats same as Y except middle seat kept vacant.","","","Premium Economy","","5.0","1.0","3.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Katherine Sim","Singapore","2015-05-13","Cabin crew have lost the genuine smile and welcome. They were somewhat rude. On our SIN-BKK leg (TG404 28 Apr 2015) while clearing the trays one of them spilled coffee onto my husband's seat (he was in the restroom). I immediately motioned to the crew but was ignored. Soon afterwards I pressed the ""Attendant"" button but none of them answered the call. After about 10 mins I eventually used my own wet tissue to remove the stain. On the BKK- SIN leg (TG409 2 May 2015) I was a little unwell but waited till all passengers had boarded and the crew were doing the round before take-off and asked for a blanket. The crew gave a nod but did not return with any. After the flight took off and crew left their seats I reminded another crew member that I asked for a blanket. She just glared at me and mumbled a little and went to the rear. A while later she dragged a plastic bag of blankets obviously just routinely giving out blankets to those who might not even need them for such a short haul. Finally I got mine not because I asked for it but because it's the routine! I'm really disappointed with their service - so unlike 20 years or so ago when I would happily fly by the then Thai International if it served my destination.","","","Economy","","3.0","2.0","1.0","4.0","2.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Tachir Osaj","United States","2013-03-14","Airbus 340 SFO-ZRH-SFO Dec 2012. Excellent service both ways and no delays in-fact early arrival! Business Class was superb and Flight Attendants excellent. The food was great as was the entertainment. I only fly SWISS from/to Europe/North America.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ramon Fretz","Switzerland","2013-03-12","Zurich to Los Angeles and return in A340. Both flights on time. Cabin crew on both flights not very present in cabin during the 12+ hour flight. Service slow but friendly smiles were rare. Food was ok. Wine selection very good. IFE on both flights not working properly. Ticket too expensive for what was offered. I fly with Swiss quite often and do miss the most important asset they had in the past: the personal touch.","","","Business Class","","7.0","5.0","3.0","3.0","2.0","","","2.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Juergens Franz","Germany","2014-02-03","Flight LIS-DUS for a very discounted rate. Very satisfying and pleasing flight: quick ground service in LIS departure on time friendly flight attendants small breakfast snack for free. This was my second flight with TAP and against many reviews here I have enjoyed both.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","I Varga","Japan","2011-12-09","Cluj-Frankfurt (2x in one month). Short flight but they do offer a light meal. However although at booking we specifically asked for special meal they didn't prepare us anything on both roundtrip flights! When we pointed this out staff attitude was something to forget. I only used it because there is no other direct alternative for this route. Next time will fly Cluj-Munchen-Frankfurt with Lufthansa.","","","Economy","","3.0","","","","","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","C Sherwood","Germany","2011-09-10","Egypt to Germany with a stop in Bucharest. Food was horrible I smelt the pork sausage before I saw it. As a Muslim I cannot eat this and there was no other choice. Asking the staff what kind of meat this was they told me its chicken. Very dull flight without entertainment whatsoever as there were no headphones.","","","Economy","","1.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Dave Coombs","United Kingdom","2011-01-11","LHR-GRU-LHR and what an experience. Only advice to others who already have a ticket or no option but to fly with TAM is take a large packed lunch including drinks with you take as much personal entertainment stuff as you can do not expect to make any connecting flights learn Portuguese before you go if you have rugby scrum experience this may prove useful. I was delayed by 17 hours so maybe I'm a bit jaded. Would I fly with them again? Never in a million years.","","","Economy","","2.0","","","","","","","1.0","0"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","P Thompson","United Kingdom","2011-01-07","FRA-GRU-FLN. I had chosen seats via the TAM call centre in advance and they showed on my booking online but for some reason on check-in the system had allocated totally different seats which irritated me. Boarding in Frankfurt for GRU was chaotic with different groups being called at the same time. Seats onboard have a footrest which folds up meaning if raised it sticks into my shins but when dropped it is too high for me to put my feet on. Departed on time and soon dinner was served. No menu choice - a small salad a roll and a small pasta box. Not really enough for 12 hours. One drink was served then rubbish cleared away lights dimmed for the night and the crew vanished. It was only about 10.30 European time. The only drinks available were glasses of bottled water so if you fancied a nightcap or something else it was hard luck. AVOD is average but there was enough to keep me entertained. Breakfast was a reconstituted ham and gouda panini with some fruit and a tiny polystyrene cup of coffee. Horrible. Swift transfers at GRU with an uneventful flight to Florianopolis on a modern and clean 320. In future I will not fly TAM to Brasil I will opt for one of the European carriers as TAM is now too basic when I can pay a similar amount and have a much better journey with another airline.","","","Economy","","3.0","","","","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Winni Lo","Hong Kong","2015-05-13","I as very unhappy with the service on TG628 from Hong Kong to Seoul on April 24 2015. The flight was fairly empty in business class (only 6-7 passengers). Staff were not friendly and inattentive. I saw cabin attendants asleep in the business class seats while I was trying to look for service. During the flight no water was offered and I needed to keep asking for it. On TG 629 from Seoul to Hong Kong on April 26 2015 the flight was marginally better but the service was rather disappointing. The staff member collected the tray but left the empty glass the table-mat and other utensils behind. After 15 mins I had to ask them to collect those. Just surprised how she could be so inattentive given there were very few passengers in business class on board.","","","Business Class","","3.0","2.0","1.0","2.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Jasmund Hew","Malaysia","2015-05-08","KUL-BKK-KUL (B787 Dreamliner). Legroom was excellent! Meal was great and plentiful. Cabin crew was friendly and helpful. Inflight entertainment was one of the best as compare to other airlines.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Bonelli","Switzerland","2013-03-09","Flight from JFK to ZRH in economy. Great seat with plenty of legroom in 29A. Flight perfectly on time in spite of the adverse weather. Ground crew and cabin crew very efficient calm and nice. Good meal for economy good flight entertainment. Overall a very good experience!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","L Lidosurjo","Switzerland","2013-03-08","ZRH-JFK v.v. Food was fantastic and excellent service. Seat for outbound flight was very comfortable. Inbound flight was upgraded to First class seat - excellent experience.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Elisabet Norrud","Angola","2014-02-03","Round trip Luanda - Lisbon in economy January 2014. The day trip to Lisbon was treated as though it was a night flight for more than half of the time if you turned on the light you were disturbing your neighbours. The food was terrible both ways and I travel quite a bit in economy. My seat on the flight back was also painful and it was only 7.5 hours. I will not recommend this airline.","","","Economy","","1.0","1.0","3.0","1.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Studzinski","Poland","2014-01-24","Lisbon-Warsaw. Check-in smooth Fast Track through security off to the TAP Lounge which is quite small even though it looks big because of mirrors used. At this time lounge was very crowded so I had to stand at the bar. Flight was surprisingly on time on A319. Nice and professional cabin crew full service including hot meal and full bar service. Arrived 25 mins ahead of schedule. TAP offers decent consistent service the only down point is that they always start meal/drinks service after reaching cruising altitude which in some cases is after 1-1.5 hrs after take off! This time first carts arrived after 1hr 25 mins after departure no cabin crew visible before that! Ridiculous!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Mihai Popescu","United Arab Emirates","2011-08-11","Dubai-Romania. Boeing 737-700 winglets. Old plane no space for hand luggage cabin crew unfriendly. The food was average. Flight was 5 hrs 45 mins no delays.","","","Economy","","4.0","","","","","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","M Guillemard","France","2010-10-12","Paris CDG to Bucarest Economy. B737 is not new seat pitch is small and as usual with 737 you'd better be amongst the first in the plane to get room for your hand luggage. The flight was uneventful but for 3.5 hours there is no IFE so get a book or Ipod because it's impossible to sleep with so little room on all sides. The crew was not too bad but I'd suggest Tarom to change catering - the hot food was tasteless. A good cold meal would be better. No coffee left when they arrived at our row gave us instant coffee in tepid water.","","","Economy","","5.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","H Kariyawasam","United Kingdom","2010-12-21","LHR-GRU-EZE-LHR. Polite and efficient ground handling. New B777 with AVOD. Hard working helpful crew who seem to enjoy the job. Food standard airline and small quantity. On time flights and easy transfers at GRU.","","","Economy","","8.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","Grace Penabad","United States","2010-12-20","Six passengers from New York to Brazil to Buenos Aires. Terrible experience. Return flight cancelled less than one week before we left the United States with no notice from the airline. The only reason we knew about the cancellation was because we were checking the reservation on-line. Cancellation caused our trip to be cut short by one full day. On the outbound flight there was a 3 hour delay - not weather related - that caused us to miss our connection. Had to spend the night at the airport. Lost another day of our trip. Customer service could not be worse. Desperation is the only reason one should fly this airline. Never again.","","","Economy","","","","","","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Robin","Thailand","2015-05-01","Reading some previous reviews and as a very nervous flyer - I was quite worried about flying with Thai Airways. I can honestly say however that I had a brilliant experience flying with them and in most aspects I wouldn't set it apart from the likes of Emirates or Ethiad. The staff were friendly and helpful - even putting up with those annoying kind of passengers who keep wondering up to the kitchen etc. The plane was clean and kept so throughout the journey. Inflight entertainment was great the same as I would expect from Ethiad/ Emirates - plenty of new releases etc. The flight was smooth and enjoyable. Would fly with them again.","","","Economy","","4.0","3.0","2.0","1.0","4.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Hopkins","United Kingdom","2015-04-28","Reading some previous reviews and as a very nervous flyer - I was quite worried about flying with Thai Airways. I can honestly say however that I had a brilliant experience flying with them and in most aspects I wouldn't set it apart from the likes of Emirates or Ethiad. The staff were friendly and helpful - even putting up with those annoying kind of passengers who keep wondering up to the kitchen etc. The plane was clean and kept so throughout the journey. Inflight entertainment was great the same as I would expect from Ethiad/ Emirates - plenty of new releases etc. The flight was smooth and enjoyable. Would fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Hagedorn","Switzerland","2013-03-04","ZRH-TLV-ZRH. Purser welcomed every passenger on board and directed them to their seats. Shortly after taking my seat a flight attendant came with refreshing towels and a bottle of water. On time departure with good announcement of purser and pilot. Short after take off nuts and aperitif were offered and shortly after the meals were served (of course after giving out the menu card and selecting the meal). Lots of nice bread offered with the meals as well as the selection of drinks. The seats are very good despite being a little narrow if you are a bit bigger than the ""normal"". Return flight was also very good. Crew handled a moaning passenger professionally and with a smile. Great to fly with them!","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Bersani","Switzerland","2013-03-04","Compared to Lufthansa the cabin crew is not as well trained. The service is very basic for business class standards. Usually if you name a wine the staff doesn't know which one you mean which is ridiculous because they only have two to three different ones on board. Swiss FA's don't call you once by your name.","","","Business Class","","3.0","4.0","2.0","3.0","3.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Wilkie Tim","United Kingdom","2014-01-21","Used their LIS - AGP route several times as this is the only operator between these airports. They need to change their aircraft which is very old and tired. The main problem is that they won't take golf clubs. This is ridiculous when both these destinations have fantastic golf.","","","Economy","","6.0","2.0","0.0","1.0","0.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Freitas","Portugal","2014-01-16","FNC-LIS-FNC. The flights were quite a surprise after not only the bad reviews but also my previous flights with them. Nice and attentive cabin crew and the food served was quite good for a domestic flight. It seems they are trying to improve standards.","","","Economy","","10.0","3.0","5.0","5.0","0.0","","","3.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","R Dinu","Netherlands","2010-09-19","Bucharest - Timisoara - Bucharest: A318 on the outbound flight (flight time 35 min) small ATR42 inbound (flight time 50 min). Small snack and beverage on both flights. Overall a good experience though there were small delays.","","","Economy","","7.0","","","","","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","B van Sante","Netherlands","2010-09-10","ATH-OTP B737-700. Check in a breeze but unclear which lounge to use at Athens. Enough legspace no IFE / flight tracking at all no cockpit announcements. Flight attendants ok but not too friendly. They did offer a hot meal on a 1h30min flight and complimentary drinks. A decent product 3 stars very good value for money","","","Economy","","7.0","","","","","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","A Barbulescu","Romania","2010-09-01","Bucharest-Istanbul return. Very good price for that sector considering almost no competition (only Turkish). For a 50 min flight they provided snack and wine/beer/juices which is very rare nowadays. Flights arrived on time. Cabin could use a little refurb.","","","Economy","","9.0","","","","","","","4.0","1"
"tam-airlines","/airline-reviews/tam-airlines","TAM Airlines customer review","S Koenig","Brazil","2010-12-19","FOR-GIG return. Seating and food about par for a domestic flight in the US though we did get small snacks and a tiny non-descript sandwich. Customer service reps at GIG did work hard to correct a dropped reservation caused by the other airline (US Airways). I'd rate TAM about equal to Gol. All about equally overpriced.","","","Economy","","6.0","","","","","","","1.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Alan Petten","Canada","2015-04-27","MUC-BKK April 2014 - Older 747-400 was tired. Unfortunately the business class is 2-2 which means window passenger has to climb over the aisle passenger to get out which isn't easy when bed extended. Seat wasn't as comfortable as I expected would have been nice if they were true lie-flat. Service and food were good boarding process for Thai seems very chaotic they could be more organized with that.","","","Business Class","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Alan Petten","Canada","2015-04-27","BKK-DEN April 2014. 777-300 was spacious. Suvarnabhumi airport is nice until you get to the boarding areas they feel like they are still not finished and airport has been open for almost 10 years. Food and service were good lounge was nice and thankfully had decent showers which were nice after an overnight flight to BKK. Took advantage of the massage service in their spa very nice.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Wadstrom","Sweden","2013-03-01","Swiss from JFK to Zurich and from Zurich to Copenhagen 27th and 28th Feb with family. First flight on an A330 and second on A321. Both planes looked brand new with nice interior. ""Normal"" legroom and seat comfort wasn't more or less than Lufthansa or SAS. Was impressed how clean they kept cabin and especially toilets during the long haul flight. Nice service minded stewardesses. Fair food dinner breakfast and nice wines. Good working personal entertainment system with a wide range of movies etc. Warm wet towels before landing. We boarded long haul flight on time but were still delayed due to loading the aircraft. In air one hour behind schedule. Good information from cockpit  landed almost an hour after scheduled time so we only had 25 min in between the two flights but managed it even though arrival and next departure was on different terminals. Flight number 2 also nice experience. Friendly crew offered sandwiches and drinks. Impressed that they managed to reload all our luggage within so short time but everything golf bags and suitcases came as it should on arrival in Copenhagen. Will absolutely fly them again.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Bonelli","Switzerland","2013-03-01","Flight from Zurich to Newark on a brand new Airbus A330. Seats comfortable great service with very attentive and nice flight attendants. The Inflight entertainment is very good. Sleeping on the lie-flat beds is very appreciable. Flight on time. I highly recommend SWISS.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Martin Fernandez","Spain","2013-02-27","MAD-ZRH-BUD. Departed late from Madrid but we were able to make the connection at Zurich and the crew apologized many times for the delay. On board service was good as well as the snacks served. Overall a pleasant experience and I will happily fly them again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Aghili Cameron","Senegal","2014-01-08","Dakar to Geneva. Flight from Dakar to Lisbon 2.5 hours late. Missed connecting flight and had to wait in Lisbon for 7 hours and then the flight to Geneva was 1.5 hours late. On the way back flight from Geneva was 30 min late missed connecting flight in Lisbon had to wait until the next night to take the flight to Dakar which was 2 hours late. Flight attendants were reasonably polite and helpful but food horrible. TAP is always late and you need at least 4 hours time difference between arrival and departure at Lisbon to ensure you will not miss your connecting flight.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","James Wardlow","United States","2014-01-04","We flew Miami-Lisbon-Rome round trip for the 2013/14 Christmas holiday and had no problems despite some negative reviews. We actually found the Lisbon airport to be very pleasant. The TAP staff at LIS also very helpful.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Edna Kupe","Israel","2010-08-07","Tel Aviv to Bucharest. The airconditioning stopped working after about 50 minutes and the pilot decided to go back to Tel Aviv. They kept us on the plane with no info for about an hour and then told us to get off plane. There was no Tarom rep at airport and they didn't give us any info. When a rep finally came she said they still didn't know anything. After about 4 hours they gave out vouchers for food - just as we were getting food- they said come quickly back to airplane. We boarded and then sat in plane for another hour. We landed in Bucharest at 0400 instead of 2250 the night before. There was no Tarom rep at airport to help us and I have received no reply after 3 weeks from a letter I sent to customer service. All the flight attendants and ground crew were unfriendly and unhelpful.","","","Economy","","","","","","","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","S Vetter","Switzerland","2010-07-13","OTP-AMS in Economy B737-300. Rude but efficient check in for Sky Team Elite Members. Lounge in OTP really not well equipped. Uneventful flight seat pitch narrow and cramped. Seat pads too soft. Warm edible lunch consisting of chicken and rice. Overall ok flight but if you have any choice of another carrier go for that one.","","","Economy","","5.0","","","","","","","4.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","R Birsan","United States","2010-05-27","Good food but nothing else. A 2 hour delay which made us miss our connecting flight. Being with a different airline Tarom did not want to take any responsibility for us missing our connection. We had to wait 24 hours for new seats and pay new tickets in full. Tarom staff was rude and arrogant at both airports whenever we went to them to voice our concerns and complaints. A supervisor did not even want to speak with us. We were stranded in a foreign country with no money left from our vacation and Tarom employees refused to even listen to us.","","","Economy","","1.0","","","","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Clark","United States","2015-04-27","BKK-ICN-LAX. Business Class. Absolutely inferior hard product (seat) compared with competition offerings. This old 777 had Business class seats that would only angle recline (not 180' lie flat). The seats were narrow seat back bolsters were malfunctioning and overall caution material was hard and uncomfortable for such a long flight. The cabin was kept uncomfortably warm for the entire flight despite requests to lower the temp. The food and beverage offered was average. IFE was ok. Service was good not great. Quite frankly there are many better choices for Business Class between LAX and BKK. Cathay is much better and more convenient too.","","","Business Class","","4.0","2.0","4.0","3.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Tommy Sorongan","Indonesia","2015-04-27","Flew on Thai Airways Boeing 777-200ER TG 434 CGK-BKK on 24 April 2015. No delay on it and I got Thai's Hospitality from ground staff in Jakarta airport. Plane was good colourful seats beautiful cabin crew with their Thai traditional dress. Meal was impressive - delicious. IFE was good. Flight arrived 30 minutes earlier than scheduled. Overall In my opinion its highly recommended.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","H Patzelt","Oman","2013-02-23","MCT-ZRH-FRA on 30 Jan 13. Swiss lounge in Muscat shabby! On board experience excellent: Very attentive and friendly staff best food and wine quality I have had on a plane for a very long time beds comfortable with cosy linen sheet and pillow covers. Transfer in Zurich swift and again very friendly with private minibus pick-up from plane accelerated immigration and direct transfer to the 1st class lounge which was small but excellent. Very short second leg onwards to FRA was uneventful.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Dawid Kusiak","Sweden","2013-02-18","Flight MIA-ZRH in First Class. Nice cabin in Airbus A330-300. Very good pre-flight service in Miami. Very good food and wine selection. Comfortable seats with a complete bed.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","João Ribeiro","Portugal","2014-01-03","Lisbon-Rome-Lisbon. Very good service in Business Class although not outstanding with friendly crew. Seats were good and food/beverages very good! Very nice and informative pilots. I would definitely fly with TAP again and would recommend it.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","T Santos","Canada","2013-12-29","All the negative reviews I have read about Tap Air Portugal are justified as I had don't have anything good to say about the 9.15am flight Lisbon to Munich on September 25 2013. An unexpected no breakfast service announcement echoed on the pa system just before departure. I am still shocked to see Lufthansa somehow use this no class outfit to cater to its paying customers.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Chris Jones","United Kingdom","2010-03-16","LHR to OTP return friendly and efficient crew aircraft reasonably modern and clean. After take off served with drinks then a hot meal. Check-in at OTP is chaotic. Which queue is which isn't clear. Sometimes staff are excellent sometimes they are rubbish. Having travelled the route 4 times in a month we were suddenly told that Tarom don't interline baggage so we couldn't check our cases through to final destination. When I protested that we had already done it 3 times in the last month without problem I was told by the Supervisor 'You are telling lies. it is impossible"" . They then agreed to do it 'on your own responsibility' and it worked perfectly well. Tarom give first class service in economy in the air and need a bit of polishing at OTP on ground handling.","","","Economy","","8.0","","","","","","","4.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","S McDonagh","United Kingdom","2010-01-10","AMS-OTP-AMS : we got to Bucharest that's the positive. Cramped poor food children running up and down late departure both ways and worn cabin interior. Staff inflight were charming and helpful. Now they need to sort out the ground staff.","","","Economy","","3.0","","","","","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","S Welton","","2009-11-15","LHR to Bucharest to Bacau. B737 clean took the low-calorie meal option and looked better than what other passengers had. Staff polite and efficient. Long wait between flights at Bucharest but flight to Bacau on ATR42-500 left on time and a quick flight. Cabin clean friendly staff. Given a Snickers bar for the flight offered drinks but didn't take any. Was a good service would have no hesitation flying Tarom again.","","","","","4.0","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Damrongphatr Nuti","Thailand","2015-04-19","TG 620/625 BKK-MNL v.v. Enjoy the flight in general. Nice meal great service from attentive and pleasant Flight attendant. The aircraft B777-200s seemed a bit worn out even though they are recently retrofitted. PTV system get stalled and need reboot sometimes. However seat pitch is great and I can comfortably catch some sleep both way.","","","Economy","","8.0","5.0","5.0","5.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Briggs Ed","Thailand","2015-04-19","On 28 Mar 2015 TG930 BKK-CDG A380 (CDG-MRS with another airline) seat 37K. The plane departed from BKK with 40 minutes delay so my luggage could not make my final destination in MRS due to very short transit at CDG. The flight was not full so middle seat were not taken but unfortunately a passenger just took it for herself. Food and drink outbound were ok. However flight attendants completely forgot to clear the tray from my seat due to the lady sleeping with 2 seats! I pressed the call button for someone to take the tray away and a lady came and took it with an unpleasant mood. During the flight only one or two rounds of drinks were served. Before landing no hot towels were given and then breakfast was served they ran out of my choice so I had to take something else which was ok and kind of edible (enough). Apart from these miserable flight attendants attitude and lack of food and drinks the plane is new in good and clean condition seat was wide enough for 5ft 9 man with good leg room although pitch was not much compared to other 4 or 5 star-airlines toilets were clean. Overall rating for outbound BKK-CDG I give 6.5/10. Inbound flight on 5 Apr 15 TG931 CDG-BKK seat 75E upper deck it was a completely different story. Flight crew were friendly and attentive. Food and drinks were plenty and hot towels were given before landing. A gentleman next to me seemed to have problem with his seat and food. Flight crew were very helpful trying to get what he needed including sandwiches during the flight. Overall of this trip was great. I could rate this journey 9.5/10.","","","Economy","","6.0","3.0","2.0","3.0","4.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Dahlke","Germany","2013-02-18","From Moscow DME to Zürich. Check-in was time consuming. Waiting time was 50 minutes to board an Airbus A321. Seats were not good first row behind the business class plane fully booked no space in the overhead compartments so the space was even further reduced. Cabin crew passive and not overly helpful. Flight was on time plane not the latest but in an acceptable condition.","","","Economy","","2.0","1.0","3.0","3.0","0.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Andrew Stewart","United Kingdom","2013-02-15","LHR-SFO. All flights almost on time which is quite remarkable considering the poor weather conditions. Food and beverage service above average for economy. Staff were continuously coming through cabin with water and if you wanted something a little stronger you could head to the galley where a snack bar was set up and drinks would be dispensed quite freely. Seats are as comfortable as they're ever going to be in economy leg room not great but once again this economy so can't complain. My only gripe would be that the inflight entertainment is a bit antiquated not touch screen on the A340 and has a fiddly little remote in the arm rest with a mind of its own. Also the screen quality is brilliant and the headphones awful. All in all a good first impression and will definitely fly Swiss again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Geoff McArthur","Australia","2013-12-29","Flew LIS to GIG economy 23 December. Long wait on bus at gate before long drive to plane and long wait on bus again before boarding. At first it looked like there was adequate space in seat but then seat in front of me was fully reclined for 9 hours squashing me into my seat unable to use tray table or watch the IFE. It is a very primitive system anyway with only a few channels on a cycle. Cabin service was woeful and finished up dehydrated because drinks only offered once. I have been Star Gold for all of the last 10 years. This was my first and will be last flight with TAP.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Salvatore Lima","Switzerland","2013-12-23","20/12/2013 - Business Class flight (TP11) from LIS to REC. The worst business class flight experienced in my life. Priority boarding done with other classes. No matter if you are biz or gold member. All classes were boarded at the same time. IFE system very poor. Only 5 video channel and an outdated music channel list. Food: very poor in quality and quantity. I discovered that they serve the same food also on the economy class. In this case chicken and rice pudding were the same. The only difference was on the choice (4 options) for the main course and on the plate (plastic in ECO and ceramic in BIZ). Staff: impolite and unfriendly. Seat comfort: no flat bed but acceptable. Landing in REC on time.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","C Read","","2009-05-27","The meal from Bucharest to London was the worst on any airline we have travelled. There was a similar standard meal outward bound. A Mars bar for breakfast on the domestic flight. A piece of fish (1.5 x1.5 x1.0 inches) with a smear of a red sauce and cold penne. A stale roll with a pat of butter and a strange pink mousse. No wine offered or beer. The only juices available were orange and tomato. Not good on a 3.5 hour flight. The plane was clean and punctual but you are an international schedule airline not a not a cheapo!","","","","","2.0","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Gene Attwood","","2008-10-14","OTP-CDG Business Class. I flew them for a second time on this route in C class and I can't really complain. FA's nice but not there when you needed them. There was a choice of meals between fish and beef. The downfall is a very small choice of drinks and only one red and one white wines. No menu either. The best thing are the business class seats. Very wide and comfy.","","","","","3.0","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","M Sanchez","","2008-09-21","MAD-OTP economy class. Plane was quite old with worn seats though clean. On check-in I asked for an emergency exit seat - surprisingly on board I found out that I didn't have the emergency exit. IFE restricted to air-show. FA's efficient. Food of average quality.","","","","","3.0","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Emiliano Morchi","","2008-08-10","Romanian domestic flight OTP-Tirgu Mures. The fare was correct but they don't issue e-tickets so we collected are paper ones at OTP: anyway the domestic ticket office is opened from 8am to 12 and from 1500 to 1900 so we waited long time before it opened. ATR-42 was old but clean and we were served some sandwiches and coffee for free. We had to do a scheduled stopover in Sibiu: an airport employee entered the plane and asked who had to get off then a dozen people left the plane and collected their own baggage straight from the luggage van! Then we took off again and when we arrived in Tirgu Mures and landing was very scaring. On the TGM-OTP the flight almost like the previous one with the difference that one of the 2 FAs was clearly drunk. The TGM airport moreover is not very modern and the airport workers took our luggage in the departure hall and loaded it on the plane manually. Fortunately the flights were very short and we didn't suffer too much for the small legroom","","","","","2.0","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Phillip Allsopp","United Kingdom","2015-04-19","LHR-BKK-LHR. I have always been a big fan of Thai but have to say was left feeling disappointed on this occasion and will consider other carriers for our next trip. 747's are very old and looking worn out going out my IFE was broken. Food service has gone down hill with no extra little touches provided anymore and quality has diminished. Service - what has happened to that Thai Smile attitude - service was functional and once dinner was served cabin crew just sit in Galley chatting until breakfast service. I can see why Thai is losing out to the Middle Eastern airways and if someone from management actually reads these reviews I urge you to invest some of that amazing Thai hospitality back into your airline!","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Broadbent","Australia","2015-04-19","Just flew Thai Airways Intl from Perth to Bangkok return. Aircraft was one of their new Boeing 787 Dreamliners. Could not fault anything about the experience - but flying on aircraft less than 6 months old doesn't hurt! Meals were plentiful and enjoyable - cabin service impeccable as usual. Inflight entertainment first class.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Borillo","Spain","2013-02-14","MAD-ZRH-GRU-ZRH-MAD. And GRU-SCL-GRU codeshare with TAM. In MAD fast and efficient check-in. Short hops MAD-ZRH-MAD in 320 clean aircraft's and quite comfortable seats. Snacks served not up to Swiss standards but good choice of drinks. Transit in ZRH very easy and nice. ZRH is a good airport for transferring with many shops and restaurants although a bit pricey. Long haul legs in a bit dated but well kept 340s. Dinner on both flights was tasty but portions too small. Breakfast like in most flights nowadays a big let down. A box with cold stale bread croissant and juice and yoghurt with hot drinks. Seats were comfortable but a bit cramped especially if you are in the window but still managed a few hours sleep. PTV working well but didn't use it much. All flights on time. All in all a good experience and would fly them again.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Farrell","United Kingdom","2013-02-14","MAN-ZRH-BEG flight from Manchester boarded on time however after door was closed told there was a 40 delaye. This delay turned into 1hr 45 minutes and all we were provided with was water and it was not until after much customer protest was the toilets allowed to be used. Into Zurich an hour late and was informed connecting flight had waited. Again got on board and doors were closed and again informed there would be a delay due to Zurich not giving clearance. We sat on plane 3 hours again with only water and a bar of chocolate to be then informed Swiss had cancelled the flight due to operational reasons. As we queued at immigration we noticed our plane was now being used for a flight to Athens! We got put up in the Hilton which was nice enough but would of preferred to be at my destination.","","","Economy","","4.0","4.0","3.0","1.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Kohl","Australia","2013-12-09","I flew from ZRH to LIS in Business Class. There was no flight attendant available during the safety demonstration. Very unusual. The meal served was not really edible. That was it no more drinks nothing. The flight crew were all in the forward cabin behind the curtain talking and laughing. No features and benefits on this airline. Pay a little more and fly with a quality airline.","","","Business Class","","","2.0","1.0","1.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Müller","United States","2013-12-09","Night flight LIS-HEL. Unfortunately a screaming baby behind me otherwise all good. Blankets on all seats pillows available. IFE video only. Meal excellent pate starter paella and creme brulee. Good red wine crackers and cheese. Seat ok leg room in 6A ok back in 26F it was bad. FA's and captain appeared friendly.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Davide Greco","","2008-05-16","My first time with Tarom: OTP-SOF route and a positive experience. Flight operated by ATR42-500 very small plane but comfortable for such a short hop. A snack was after 20 minutes from departure. My final rate is 3 stars.","","","","","3.0","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","James Duckworth","","2008-03-23","Tarom use A310's for their London route but on both trips less than half full. Interior of the planes are worn but leg room generous and light loads make for comfortable travel. Inflight service perfectly acceptable. Planes parked at remote stands on both trips requiring a bus to the terminal at OTP but immigration quickly cleared and baggage very quick. Tarom fly one return trip daily and are a very acceptable option.","","","","","4.0","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Victor Neagu","","2008-03-12","London-Bucharest Economy Class. Quick check-in. Boarding on-time with only about 40-45% passenger load on a Saturday morning. The plane was a deconserved Airbus 310-300 quite old but in relatively good condition. The hot meal was a choice of lamb and salmon - free wine and beer made the experience even better. Some music and video clips shown on the main TV screens soon after take-off. Flight attendants should learn to smile more to passengers.","","","","","4.0","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Cairns Barry","Australia","2015-04-12","Flew MEL-BKK on 777-300ER aircraft with full flat beds / direct aisle access for all seats. Excellent hard product with exceptional sleeping comfort and very nice cabin ambience. Food and beverage of a good standard. Good service at the airport and no delays.","","","Business Class","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Bulosan","Thailand","2015-04-04","Flew with them March 6th 2015 (BKK-MNL). Service was great food was excellent. What made this trip excellent are the FA's who have an eye for detail and anticipate passenger needs. MNL-BKK was quite delayed but we arrived on time in Bangkok. The food is not that good compared from the BKK-MNL flight. I noticed also that they didn't serve drinks before landing at Bangkok whereas my Bangkok to Manila flight FA's served us drinks. As an OFW (Overseas Filipino Worker) leaving the country means leaving your family and loved ones and it's a difficult thing for most of us and it did happen to me. I felt so homesick that I cried during take off and one FA noticed this and when we reached cruising altitude this FA came and asked me if I'm okay and I told her everything was fine. To my surprise she came back and gave me a glass of juice.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Selstrom","Norway","2015-03-30","PEK-BKK in business old but upgraded 747 upper deck with new seats and new IFE. Service was faultless and forgettable. Nobody went the extra mile or even the extra inch but we got what we paid for. Nice seats and nice food I can't remember what we had and that probably sums it up well.","","","Business Class","","4.0","4.0","2.0","4.0","4.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Uwe Luedemann","Germany","2013-02-13","FRA-ZRH-JNB and return. Short and normal flight from Frankfurt to Zurich. Late departure flight from Zurich to Johannesburg in A340-300. Seat 5K. Rather disappointed because small space only. Sitting at window - shoulder is touching the window wall all the time. Hard seat medium selection in IFE. Small but good dinner. Flight attendants not very friendly except the purser. On the way back same seat in row 7 with same problems. Dinner and wine again tasteful and good inflight attendants. Check in always good luggage came very fast on to the belt.","","","Business Class","","6.0","2.0","3.0","4.0","3.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Jan Stefanides","Czech Republic","2013-02-07","PEK-ZRH on A343. Was probably the best long-haul flight I've experienced. Everything was just perfect. Fortunately that day I flew the load factor was incredibly low so there was a lot of room for all passengers. AVOD is oldish but still can make a good service. Swiss is my European No.1 for long-haul flights.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Candy Johnson","Sweden","2013-11-29","CPH to Lisbon. Rude flight attendants. When walking onto the plane a staff member stood there looking at the ground never said hello. Why stand there? Not a drop to drink until dinner is served about 1.5 hours into the flight. No entertainment which for a 4 hour flight is very boring. Food was disgusting I don't really know what I ate to be honest and you must request salt and pepper and it's given to you very disdainfully. I would fly SAS next time for sure.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Vieira Manuel","Netherlands","2013-11-22","16th Nov TP669 and back on the 17th on flight TP668. Travelled to Lisbon with some works colleagues for the weekend to get away from the cold weather in the Netherlands. The flight times were the best with TAP to make the most of the weekend. Both flights departed on time and arrived earlier. The return flight I was upgraded to Business because the flight was full and got a pretty nice dinner with plenty of Portuguese red wine! Nothing wrong to say!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Rob Weeks","","2007-11-26","London-Bucharest return. Reasonable food and free bar - quite modern aircraft. Prior to the flight was a little concerned about not being able to get on the BA flight - but fears were unjustified. Would use again.","","","","","4.0","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","John Apsey","","2007-04-19","Bucharest to Sofia . This route is flown by a small AT5 plane. It carries 50 passengers and (I was told) can take only 500kilos of luggage. So if you have a full plane this pans out at 10kg each. This was the case on 14 March when a number of us arrived in Sofia to find that our bags had been left behind. At a guess it was the heaviest bags that were left. So if you are taking this flight watch out.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Cristian Radaneata","","2006-11-20","I have flown them a few times and service seems to have improved quite a bit over the last 5 years. Never a full flight on the CDG-BUH-CDG route so finding a decent seat to stretch out is never an issue. I am not sure if anybody else has experienced this but half way through the flight after the meal service the FAs have the tendency to congregate in the back galley and smoke.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Robin Brunold","","2006-10-16","OTP-MUC. My seat slid back even without me pressing the button the earphones didnt work and the duty free computer was broken. Thank god the essential parts of the plane worked.","","","","","","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Perrin Michel","Brazil","2015-03-28","BKK-KIX - A333 - Online check-in did not allow printing. However check-in counter service was excellent no lines place to keep handbags etc.. Lounge could have offered more choices of food and drinks but was comfortable with large leather seats. Seats on board were not fully flat however comfortable. Excellent food and a good choice of European wines (much better than ANA). IFE rather limited but interactive. Flight on-time. Long lines at KIX for immigration (be aware).","","","Business Class","","7.0","3.0","5.0","3.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Cassidy Samantha","Canada","2015-03-28","We booked a flight with Thai Airways from Phuket to Bangkok with the intention of catching an additional flight from Bangkok to Saigon with another airline. The flight from Phuket was originally delayed 15 minutes but we didn't start boarding until 4.45 (we should have been departing at 4.30). When we got to Bangkok we could not land so we flew around for half an hour until the runway was clear. We landed an hour after we were expected to and ended up missing our flight to Saigon. When we talked to the customer service desk they said it was our fault for us missing our flight and would not do anything to assist us. Very unimpressed with the service and would not recommend taking Thai Airways.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","N Barnsley","Spain","2013-02-04","MAD-ZHR-MAN return. Excellent on-time flights all round with charming and courteous FAs and very good in- flight catering. Smooth check-ins and transfers at Zurich - it's a very easy airport to negotiate. Leg room is perhaps on the meagre side for a full service carrier.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","K Coopey","United Kingdom","2013-01-31","Excellent flight from LHR to JFK via Geneva. Despite leaving London late we were met in Geneva and rushed to the plane where flight attendants appeared to be expecting us. Clean and new Airbus 320 aircraft with good flight entertainment which kept the kids quiet. Food not bad although kids offering unappetising. Courteous and friendly staff couldn't fault them. Flight came out cheapest on Skyscanner so for the minor inconvenience of going via Geneva offered very good value for a family of four. Only downside was unable to confirm flights on website very frustrating but didn't seem to matter at check-in. Would recommend this airline.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Beg Fazal","Denmark","2013-01-30","Route: JFK-ZHR-CPH. First leg was surprisingly good flight was full aircraft was 330-200 was okay. Seats were perfect even in economy. Food was good IFE was excellent with broad options. Staff were not that welcoming but overall kind and helpful. Second leg - I slept the mot of the time but everything was efficient and quick. Overall good airline according to price.","","","Economy","","7.0","4.0","3.0","4.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Makowski","Poland","2013-11-21","Lisbon to Munich I used TAP for the first and last time the service was extremely poor and all the previous comments here are very accurate. One of my main issues was the Business Class. Worst Business Class I travel so far. In 4 flights 3 are delayed. Same food in 2 flights more same food in other 2 flights no WIFI or pleasant entertainment aboard. TAP crew looked scruffy and had a bad attitude from ground to aircraft. I learn on my round trip that Portuguese's passengers treat TAP like ""Take Another Plane"".","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Makowski","Poland","2013-11-21","Madeira (Funchal) to Lisbon - flight delayed 2 hours no assistance in the airport the flight was ok friendly crew poor food. TAP operates a LowCost service. For the price we paid we receive an ultra LowCost service. No way I will consider this company again.","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Victor Neagu","","2006-09-29","Chisinau-Bucharest. ATR 42-500 with leather seats. The flight was only 50 minutes so obviously didn't expect a full service but was surprised to get a tasty early morning sandwich and a good selection of drinks. Crew were friendly and did their job in a professional manner. Would certainly fly TAROM again who is the best option on the direct Chisinau- Bucharest-Chisinau segment.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Tomi Virtanen","","2006-09-21","VIE-OTP in economy on a rather empty Friday morning flight. It was my first flight with Tarom and I have to say I was positively surprised. I got an exit seat with very generous leg room. The aircraft was B737-300 not the newest I've flown with but clean and well taken care of. The inflight service was magnificent taken the actual flight time was only 1 h 20 min. A tasty hot meal and free drinks were served. The cabin crew was professional and polite especially the purser who smiled throughout the flight.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Will Burnett","","2006-09-05","Bucharest to Heathrow. Only previous flight on this route was using BA and using Gatwick. All in all pretty much the same. Tarom was cheaper by about 20GBP. It is also the later flight. The onboard staff were as friendly as they needed to be and food was pretty good: beef stew with runner beans and carrots. Wasn't feeling too well so stuck to water but there was plenty of beer and wine going around as well as tea and coffee. Downsides are that they haven't developed the e-ticket yet; or at least hadn't when I booked. So I did have to queue to pick up my actual ticket before checking in at Otopeni.","","","","","","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Michael Shortland","Australia","2015-03-28","Terrible: how the once quite-good Thai has declined. Bangkok to Sydney on an old 747 with partially reclining seats. The food was almost inedible service was croaky and the comfort levels poor. Service on Thai to Europe at least has flat beds and a reasonable meal selection: the was shoddy.","","","Business Class","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Chim","Singapore","2015-03-25","Flew SIN-BKK and return. Thai Airways should be proud of the food it serves on its flights. For a short 2-hour flight between Singapore and Bangkok the food was excellent! For the SIN-BKK sector I had the prawn in chilli paste with rice option. The prawns were absolutely delicious. The meal also came with a tasty omelette fried with basil leaves and a pasta salad with ham. On return from BKK I had the chicken curry option which was another winner! This was served with white rice and a side of boiled morning glory. There was also a delicious side of chicken salad. Rarely do I enjoy inflight food and this is one of those rare occasions. What a great way to start and end a holiday!","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","N Surtees","Australia","2013-01-28","Zurich to London. Very disappointed with Swiss Air Check-in Staff. Wheelchair requested prior to flight yet not organised. Arrived 1.5hours early. On crutches had to move around and speak to five different check-in staff. Officious ticketing officer issued boarding pass for a seat in the third back row of the plane though doctors letter stipulated that extra legroom was required. Humiliating and stressful. No compassion or consideration shown. Furthermore on arrival at Heathrow no wheelchair had been organised by SwissAir.","","","Economy","","","1.0","1.0","4.0","3.0","","","0.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ali Mcleod","Australia","2013-01-28","MCR to Zurich to Newark in business. Third time I have flown them and was impressed. Hot breakfast on the Manchester - Zurich route was pretty good. No TV though which would have been nice though the flight is short. Food was the best I have had on a flight. Nice wines too. Decent entertainment package. Lie flat seat are good though they are a bit hard. Attendants are good not too imposing. Doesn't seem though to be enough bathrooms on the plane which I think it was an A330. Business class was full and economy was half full.","","","Business Class","","9.0","3.0","4.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Makowski","Poland","2013-11-21","Munich to Lisbon - Travel in Executive Class TAP Portugal is unacceptable. Only a curtain and free food separate economic from Executive Class. Poor old 70's cabin look with no service on board.","","","Business Class","","","2.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Makowski","Poland","2013-11-21","Lisbon to Madeira (Funchal) - very old aircraft in looks and style with chunk bulk old leather seats no service on board due a cabin staff strike.","","","Business Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Beenham","United Kingdom","2013-11-18","At check in on return from Lisbon they took our bags handed over our boarding passes and informed us that we - that is me my wife and our 6 and 3 year old daughters - were all seated separately. Yes that's right - they expected both my young daughters to sit away from their parents. All the check in assistant could say was ""the flight is full - there is nothing I can do"". Gate staff were pretty forceful in refusing to help also trotting out ""the plane is full"". When we resorted to swapping with some very kind fellow passengers an agitated steward could only say to me - ""the plane is full"". Surly insensitive unhelpful. Will not consider them ever again.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Ranjit Pradhan","","2006-06-11","London Heathrow - Bucharest in Economy. Generally a good flight and decent service for a 3 hour trip. The plane was a 737 and a bit tired as others have mentioned on this forum. My seat cushion was worn out and seriously sloping to one side. But on the flip side the place was only about 70% full so we all had some empty space about us. Food was excellent and served in generous quantities. A quick drink service preceded the meal and we had a choice of wine or beer -- both free. A welcome relief indeed from the stinginess of US airlines. On the whole not much to complain about. FA's were not the most chatty and proceeded with their work with a quiet efficiency. It would have been nice if they walked the aisles offering drink refills or at least water. I had to walk to the galley and ask for it myself. All in all a satisfactory flight and good food . Room for improvement on the aircraft and service.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Peter Heath","","2006-01-12","I have flown frequently Heathrow-Bucharest-Heathrow and had generally good experiences. FA's very pleasant food good. Always on schedule. Only drawback planes 737's always seemed old and tired. Not good in today's flight market amid safety fears. It's a shame low cost carriers don't fly to Romania because it would open the country up to all it's a beautiful place.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Rob Wallace","","2005-04-23","If you fly business you only pay a little more than BA economy and get genuine 2+2 seating - service is uniformly excellent up front . BA Business is highly variable - I've had really excellent flights and some real 1980's style shockers.","","","","","","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Perrin Michel","Brazil","2015-03-25","BKK-Chiang Mai-BKK. B777 / A3333. Everything nice nice food etch except very aggressive lady at check-in at Chiang Mai airport with no priority tag.","","","Business Class","","8.0","5.0","3.0","3.0","1.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Baker","United Kingdom","2015-03-25","Out on 18th January return 2nd March. Both flights on the 747 as our son is a full time wheelchair user and can get to seat on lower deck without transferring to an aisle chair. Terminal 2 a nightmare as no assistance was offered and signage is poor. 747s being phased out not before time as both flights the seats were stained and cabin in need of a good clean. Out to Bangkok again in July and looking forward and hope this flight on the new A380 if we can access the upper deck in business class with our son and cabin crew have improved. Food on a par with most airline food - uninspiring! Inflight entertainment kept dropping out and had to be reset 3 times. We fly with Thai 2/3 times a year to Bangkok and sorry to say the service seems to have got worse on international flights.","","","Business Class","","2.0","2.0","2.0","2.0","2.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Rose","Australia","2015-03-20","Thai Smile BKK-UBP in economy. Very pleasant and efficient service for this one hour domestic hop. Far superior choice than either Nok Air or Thai Air Asia out of DMK. Suvarnabhumi is much easier and more civilised than Don Mueang and much more convenient if you have an overseas connection. Check in was relatively easy short queues through security and spacious comfortable concourses and gate seating. Clean comfortable A320 with attentive efficient service. Far superior to the old Ryanair B737s flown by Nok Air on the DMK-UBP route. Would recommend.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Buchanan","United Kingdom","2013-01-23","Four of us flew London - Hong Kong via Zurich. Comfortable seats with plenty of legroom excellent meal and superb service. We flew the same airline back to UK everything was as good as on the way out. Excellent information regarding connection flights and baggage collection. Food excellent and staff very attentive.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Vanbergen","Netherlands","2013-01-15","Flew Zurich to Brussels and back in Economy - however probably the most uneconomic flight ever: CHF 1600 (EUR 1250) for a semi-flex return. No more wifi in Zurich's Star-gold lounge from 01 January 2013 unless you have a qualifying mobile phone number (e.g +41). Flight - Uneventful all pax squeezed to the last rows albeit only 4 pax in business. Never again if I can avoid it.","","","Economy","","","2.0","2.0","2.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","W Pawe","Poland","2013-11-15","Lisbon - Warsaw - direct flight flight delayed 1 hr 45mins no information extremely rude staff on the ground once more an old aircraft. Crew this time more friendly but without experience lousy service the wine was good but the food awful. As I said before high fares in exchange a low cost service. I was totally in love with Lisbon and Portugal but next time I will flight via Swiss or Germany to avoid TAP Portugal flights.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","W Pawe","Poland","2013-11-15","Warsaw - Lisbon - direct flight horrible experience this is definitely a low cost company with high fares. No food on board awful crew old and dirty aircraft the ground service match the poor quality in the air. I hope low cost carries start to operate this route having this high fare company offering a low cost service at high prices need to end. easyJet offers a better service twice cheaper. Avoid TAP Portugal.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Richard Stokes","","2005-04-20","Flew Tarom to Bucharest then internal flight to Cluj found the staff very pleasant the food was very good and plenty. Will certainly use this airline again. Excellent leg room for a change not cramped like sardines. Plane was a 737.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Dave Stanley","","2005-01-21","London to Bucharest and back. The aircraft were 737's. Both fairly old but clean. We left Heathrow on time which I think is the first time I have ever done that. Inflight the food was pretty reasonable and the leg room very good. I had no problem with the FA's unlike others below. On the way back we were delayed by 30 minutes most of which they made up on the flight. The only negative points to the whole experience was London Heathrow I wish they flew from Gatwick! One other thing watch the excess baggage at London it is charged at £10.50 per kilo. It is about half that at Bucharest.","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Laura Burger","","2004-09-20","Flying Tarom is always an adventure. More often than I like to admit the in-flight service is absolutely dreadful. Am not trying to offend anybody but the older FA are really rude doing their manicures in the back of the plane rather than attending to the passengers' needs. They look bored fed up and - too old to be doing this. The young FA's though are very polite have a good command of English language and can make the flight a very pleasant experience. Too bad there are only a few of them around. So for instance when you pay over $600 for a BUC-DXB-BUC flight with no onboard entertainment you can at least have a nice polite service from a friendly face not a wrinkled face and a dodgy voice telling you"" Peanuts are served only in business class"". And whilst Romanians take so much pride in their hospitality I have to tell you flying Tarom is not always the best impression that foreigners get. Thank God Romania is an amazing country with beautiful kind people and stunning places","","","","","","","","","","","","","0"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Cristina Augood","","2003-06-21","Editor: Their LON office is worse than useless and you may do yourself a favour by choosing another airline.","","","","","","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Stubbs David","United Kingdom","2015-03-09","TG 911  30th Jan 2015. Inbound flight TG916 on 27th Feb 2015. I have been married to my Thai wife now for 25 years and we have both travelled with Thai Airways for most of those years. I have just returned on TG916 on the 27th Feb 2015 and it is so sad to see an airline as good as this going down in quality. The food ran out the audio didn't work one toilet was out of order to the the extent the flight crew actually removed the toilet pan right next to my seat. When I said my audio did not work staff checked it and totally agreed with me but did nothing to help even though the flight had 9 unused seats. I know Thai people do not like to lose face but this service loses face for Thailand. What a shame.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","U Herath","Sri Lanka","2015-03-09","CMB-BKK TG 308 26 Nov 2014. BKK-CMB TG 307 3 Dec 2014. I traveled from Colombo to Bangkok and then Bangkok to Chaing Mai (round trip). Everything was excellent. They have a variety of food and beverages of good quality. Customer care was pleasant and good. The toilets were not very clean which maybe due to the passengers' way of using the toilet. Other than that everything was good. I recommend this airways for anyone who is willing to travel comfortably.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","P John","Brazil","2013-01-15","Short-haul European trip. Standard flight standard service and food. Nothing to complain about except the price of the ticket. Swiss does get the job done.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Borner","Switzerland","2013-01-14","The last time I travelled with Swiss was from GVA to Heraklion in business class the flight was very good and the seats comfortable. Staff were polite and friendly. In-flight dinner was excellent and followed by a wide choice of chocolate biscuits hot and cold beverages. Finally the airline's business lounge in Geneva is well situated cosy (comfortable leather seats) and offers a wide range of breakfast beverages.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Philip","United Kingdom","2013-11-14","Do not fly TAP Economy (certainly not if you are towards the back of an A320) if you have legs: there is nowhere to put them! Even Ryanair has more legroom. Additionally they have redefined the meaning of ""meal"" to refer to a minuscule filled roll and an eggcup full of home made glue purporting to be a fruit drink. Avoid if you can.","","","Economy","","","2.0","1.0","1.0","0.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Brown","United Kingdom","2013-11-12","Gatwick - Lisbon - Heathrow - spotless A319 outbound and A320 return and friendly competent crew. I've flown this route on TAP five times now and it's always been OK although the return flight was on a substitute aircraft as the first one was taken out of service. The delay was only about 20 mins. Sandwiches a bit basic but ice cold Sagres beer.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Vieira","United Kingdom","2013-11-08","Flew to Porto from Amsterdam with a stop in Lisbon. On time with a nice crew and good food onboard. Both flights early and bags were delivered soon! Lisbon airport has some improvements and looks nicer so connecting there is a lot more confortable!","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"tarom-romanian-airlines","/airline-reviews/tarom-romanian-airlines","TAROM Romanian customer review","Claudiu Badea","","2003-05-13","JFK - OTP - JFK. Plus side - best airline food I've had. Plane was A310(?) with 2-4-2 seating in economy. Average personal space. Free drinks. Direct flight Bucharest to New York was not tiring at all. Minus side - inflight entertainment is limited. On JFK-OTP leg FA attentiveness and politeness needed improvements. Also the cabin lights were never dimmed during the overnight flight and children ran rampant in the aisles - making it very difficult to sleep.","","","","","","","","","","","","","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Devottam Sengupta","India","2015-03-04","Flew DEL-BKK-SGN and return. Each of the legs had some shortcomings which was a big letdown compared to previous experiences with TG. The DEL-BKK leg was on an ageing A340-600 with particularly uncomfortable seats and obsolete IFE. The screens were low definition and barely visible if the blinds were up (it was a daytime flight). On the plus side food (other than the dessert) and the service was fine. The BKK-SGN leg was by stark contrast on a new B787. Owing to the short duration no headphones provided so the fantastic IFE is largely inaccessible. Cold box meal was adequate for an hour long flight. In comparison the aircraft for the SGN-BKK flight was a tired A330 with hard seats and no IFE. The B777-200 used on the BKK-DEL leg was far more comfortable and modern but it had the worst food on any of the legs including the cold meals on the Saigon flights. Service was functional but seemed rushed and was brusque on a couple of occasions. It was a full flight but I haven't had the crew on other full DEL-BKK flights be as snappy as this set was. That set and the ground staff at Bangkok airport diminished a lot of the goodwill from the good service on the other flights. Overall IFE needs to be improved to keep up with other premium competitors but still stands head and shoulders above Indian competitors on the same routes.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Klug","Germany","2015-03-04","FRA-BKK-RGN-BKK-FRA Legs on A380 and 330. One of the A330 was very worn and dirty however service on all four sectors was efficient very friendly and overall of high quality. Highly recommended.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","B Bonelli","Switzerland","2013-01-09","Amsterdam Schiphol (AMS) to Zurich Kloten (ZRH) on Airbus A320. Plane was fairly new seats were okay. Aircraft departed on time and landed ahead of schedule. Great service on board with good inflight entertainment for a European flight (on overhead screens) very good cabin service (with sandwich drinks and chocolate) and very friendly crew. SWISS has definitely got a good offer on medium-haul flights and service on board and on the ground are very good. Zurich airport offers fast and easy connections to both other intercontinental flights or to different cities in Switzerland.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ender Ozsezen","Turkey","2013-01-09","Flew ZRH-JFK on an A330. Very relaxing colors with light wood panelling. Great service and crew with excellent language skills. Food and wines were very also excellent and with a local flair promoting different regions of Switzerland. Once the seat is turned into a bed full flat with a real duvet and a normal size pillow you are almost like in a normal bed. Entertainment also quite good with a nice choice of movies and a large fixed screen. The movable half partition gives you privacy without the feeling of being claustrophobic. An excellent product for a European airline. I would definitely recommend them.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Sidloski","Japan","2013-01-09","Business class on A340 from Tokyo to Zurich and despite great expectations I was disappointed. ANA do the check in at Narita and they were very pleasant. Staff on board were polite but food was non-memorable the one meal for the 12-hour flight was far too small with nothing but a light snack shortly before landing in Zurich. Movie selection was quite extensive. Seat was very upright and hard for sitting and my type of seat along the wall was probably the worst type of seat. It was claustrophobic as the curved wall encroached upon my space both when sitting or lying down. Seat is uncomfortably narrow for both sitting and trying to sleep. Being a wide shouldered man I could not really sleep on my back between the armrests. You legs are stuck in a tunnel or box making it difficult to get in and out of the seat when it is reclined. I am not excited about using Swiss again but if I did I would try to get a seat in the centre of the plane.","","","Business Class","","6.0","2.0","4.0","2.0","5.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Saraiva","United Kingdom","2013-11-06","I fly with TAP about 5-6 times a year mainly on the Lisboa - London route. One of my main issues with them is their ground handling ""Groundforce"" in Lisboa. The flight information screens are not always updated or accurate and the check-in area is always overcrowded and disorganized! To make matters worse many of the check-in and gate agents are unprofessional and rude. Last week we were kept 15min inside a hot bus before it was dispatched to the aircraft. When we arrived at the aircraft a further 10min wait before the doors were open. The flight was over an hour late and the all male cabin crew looked scruffy and had a bad attitude!","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Dean Kilgallon","United Kingdom","2015-07-27","Having flown with Virgin, Emirates and British Airways in the past I must say the inflight entertainment is truly poor in comparison even if you pay the £4 per person for extra films and programmes. The food was good but again if you would like more drinks they come with a price tag, seemingly like everything else on the flight. If you book with the larger airlines well in advance they are not vastly more expensive but you do get much more for your money, I won't be flying with Thomas Cook Airlines again in a hurry!!","A330","FamilyLeisure","Economy","Manchester to Orlando","3.0","1.0","2.0","3.0","1.0","2.0","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Hoad","United Kingdom","2015-03-04","Flew from London Heathrow to BKK and return. Absolutely terrible. On the 11 hour night-flight there the seats were uncomfortable and cramped and the staff were extremely rude. My entertainment system did not work and when I asked to move I was ignored. No toothbrush/paste or eye mask provided. I did however believe that this could be just a one-off bad flight. I tried to upgrade to business class for the 13 hour flight back to LHR but was (rudely) told it was full. The return flight was just as bad if not worse than the first flight. My entertainment system did not work again and the staff were just as rude. They seemed to disappear for around 6 hours during the flight (it was not a night-flight either) leaving us with no offer of even a cup of water. When I eventually asked for a cup of coffee I was brought (20 minutes later) a stone-cold one. Dinner was served 2 hours before landing although our row of 3 was served around half an hour after everybody else - I think w e were forgotten as we had to ask for our food! When we eventually got our food they had ran out of the beef option leaving only the seafood option. As I don't eat fish I asked if there was any other option at all before being told I would just have to go hungry! Absolutely terrible from start to finish. Will never fly with them again nor recommend them to anyone.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Satish","India","2015-03-04","Flew Chennai - Bangkok and back. The Chennai - Bangkok sector was operated by an old A330. There was no personal entertainment system but the crew were friendly and prompt in their service. Hot delicious meal served in-flight. The captain kept the passengers updated on the flight status and arrival time into Bangkok. The return leg was operated by a new A330. This one has a personal entertainment system with a good selection of movies. Cabin crew quite helpful and attentive. Hot and delicious dinner served in-flight. On this leg the captain kept providing regular updates on the flight status and arrival time into Chennai. Landed on time in Chennai. Overall good experience.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ender Ozsezen","Turkey","2013-01-09","ZRH-IST on A320. In business the middle seat is kept empty but doesn't have a tray as on the 321. Plane was tidy and clean but seats are starting to show their age. Not much leg room especially in the first rows. Service was very friendly and efficient and the purser was great. Usually young flight attendants are trained on this flight and on a full flight when left alone in business class it can be a disaster at times but luckily it was not the case on this flight. For a short European flight food is not with local Swiss specialities (with portions getting smaller and smaller) and a nice selection of wines but still far below the competition. Good selection of newspapers and magazines.","","","Business Class","","8.0","2.0","5.0","3.0","3.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","C Smith","Spain","2013-01-09","Overall I was happy with this airline. I was not however altogether too pleased with their online check-in system. Since I was flying Swiss through United I was unable to check-in online 24 hours before. I called the company and they told me it would not be possible. The unavailability of online check-in led to problems on the flight namely many passengers being unhappy with their seat assignments. I was asked twice to switch seats. I also overheard 3 other passengers asking other passengers to change seats. They were also very adamant about the weight of carry-on baggage being under 8 pounds. I felt this rule somewhat arbitrary but was happy to comply. Many passengers in line ahead and behind me had to pay the $100.00 fee to check their bags.","","","Economy","","4.0","4.0","4.0","5.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Lynne Hopkins","France","2013-10-23","I am a frequent flyer passenger with TAP. I flew from Lisbon to Geneva yesterday (2 pm flight October 22 2013). Only when we were on board did the announcement come that they were flying with a ""minimum crew"" and therefore there would be no on-board service. During the 2.5 hour flight they offered us a glass of water. I know this airline is in trouble financially but they could have announced the absence of service before people boarded (preferably at check-in) so that we could at least buy some food and coffee to take on board (Starbucks in the departure lounge for example). This has never happened to me before - on this or any airline.","","","Economy","","","4.0","0.0","1.0","0.0","","","4.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Barker","United Kingdom","2013-10-22","Flew from Heathrow to Lisbon then Lisbon to Faial at the end of June. Both flights delayed and baggage lost for two days. Return flights on time but no cabin service this seems to be very common reading other comments. Never flying with them again.","","","Economy","","","3.0","2.0","3.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Sian Booth","United Kingdom","2015-07-21","Just would like to say that myself and family (four adults) flew with Thomas Cook premium economy from Manchester to New York and back. I think it was excellent value for money. Staff were all very friendly and extremely helpful. The food was excellent and there was a good choice of films. Blankets and pillows provided - great for night flight. ","","FamilyLeisure","Economy","Manchester to New York","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Williams","Sweden","2015-03-04","OSL-BKK and return. Outstanding cabin crew delicious food and very good IFE. Best flight experience I have had in many years.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ron Kuhlmann","United States","2015-02-18","HND-BKK in C BKK-NRT in First. After coming off UA F from SFO the TG business class was a huge improvement. The sense of style and presentation that was absent on UA was here in spades and the crew was warm inviting and ready to provide for any special request. The flight to NRT in First was on the A380 and the lounge ground staff and spa were simply unbelievable-worth the price of the ticket alone. The meal which I pre-ordered (lobster thermador) was superb and every aspect of the flight was delightful.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Noreisch","United Arab Emirates","2013-01-07","BCN-ZRH-DXB January 3rd. BCN-ZRH departed and landed on time good and efficient service even though the breakfast croissant was quite dry. Equipment: A321 Economy Class is more comfortable than the average on such flights. Short connection time (1 hour) however the transfer went perfectly due to a perfect organization at Zürich Airport. Efficient and cheerful ground staff. ZRH-DXB: departed and landed on time cabin crew polite and efficient good on-board entertainment despite of a reduced choice of movies. Equipment: A330-300 seats in Economy are tiny and dreadful. Food was good but insufficient. At least Maître de Cabine kindly served me an extra main course and a snack before landing (in addition to the traditional Ice Cream) as I was literally starving. Luggage came on time at destination despite of the very short connection time. Good product for a long-haul flight operated by a European airline.","","","Economy","","7.0","2.0","5.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Rajan Parrikar","United States","2013-10-20","EWR-LIS in Business Class on an A330. The flight was delayed by over an hour. Warmly greeted upon boarding. Cabin was clean but the seats were not flatbed. Service was polite and attentive and the food served was excellent.","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Elaine Hall","United Kingdom","2013-10-15","London Heathrow to Lisbon. Service was fine at Heathrow and fine to Lisbon there was delay at Lisbon airport and at Miami due to air strike in France. The service could of been better to Miami only one choice of meal on long distance but two choices of meals coming back from Miami to Lisbon and not happy that you only get half a cup of coffee or tea. Price is ok but not when you pay for your inflight meals on all your trips. Staff at Lisbon airport was fine air stewardesses were not pleasant the male stewards were fine and helpful. I felt uncomfortable on the flights leg room was not good on flights to Miami the return was better.","","","Economy","","4.0","4.0","3.0","3.0","4.0","","","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","David Conway","United Kingdom","2015-07-18","Just flown from MAN to MCO in Thomas Cook Premium Economy. Thought it was great value for money £1500 less than Virgin. Crew were great my son has aspergers and they were wonderful with him. New premium economy seats are very comfortable. IFE kept us entertained for 8hours. All in all would unequivocally recommend it.","A330","FamilyLeisure","Economy","Manchester to Orlando","9.0","4.0","5.0","4.0","5.0","4.0","4.0","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Nanda","Thailand","2015-02-18","Flew Business Class from BKK-CDG on the A380. The flight left and arrived in Paris on time however the experience was not what was expected and I was left disappointed. The food and service in Business class was awful and it started with in-attentive and grumpy staff that looked like they had not slept in days and had no interest in offering the ""Royal Thai Service"" the seats were very cramped and was not comfortable even in the flat bed position. Food was terrible and felt just as if it was from economy class but served on a plate. Thai Airways is having a tough time at the moment and from this experience I can see why. They are always one of the most expensive airlines and coupled with this terrible service and quality I can't see them getting out of their ditch anytime soon. Long haul from BKK next time will certainly be on another airline even if there is a short transit.","","","Business Class","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Norton","United States","2013-01-04","Flight 257 TLV to ZRH codeshare with El Al 8853. Aircraft used was an Airbus A330-300. Economy seats were comfortable and clean. Personal inflight entertainment system was easy to use and loaded with content. I cannot comment on the food quality as I did not partake (more tired than anything else on that flight) but the chocolates they distributed before landing was superb. Flight attendants were friendly and easy to approach. Out of the 4 flights I took this past month my flight with SWISS was the most enjoyable.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Scanlon","United States","2013-01-03","We flew CPH-ZRH-EWR on Christmas Day. Flight attendants were cheerful and efficient which was great considering every seat was taken and there were huge amounts of young restless children on board. The seats on the A330 aircraft are horrible but at least the service and food were fine. My entertainment module was not functioning and it took me some perseverance to get someone to reboot it but finally it worked. They flew on time for both legs of the trip. This is a decent airline and I would use them again. The Zurich airport is a great place to kill a couple hours during a layover.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","T Cuberos","Netherlands","2013-10-15","October 5th from Seville to Caracas. Flying Seville to Lisbon first. Travelled with my 7 month old baby and my husband when we arrived in Seville the woman at check-in told us that there was something wrong with my ticket she told me my child appeared linked to my husband ticket and not mine. Told to fly to Lisbon and they would resolve my issue. In Lisbon I was told I had no ticket and that my son could fly with my husband but not me. I did not move from the front of the line when they told me they could not assist me it took almost 2 hours to solve my issue. A very impolite man came and gave me the boarding pass for my baby and me. I can not believe how we were treated and how difficult it was for them to put us on the plane we paid for. To top of it the food served during the flight was very poor.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Lopes","Switzerland","2013-10-10","Had a business class flight from Milan to Lisbon (1/10/13) was very nice. The cabin crew were friendly and always helped. The food was good for airline meals. Very efficient serving. No problem with the luggage. Got back to Zurich on 9/10/13 again business class. Very nice service as described before always refilled the glasses. The priority luggage is always the first which comes out. I always travel with TAP when I go to Portugal they still maintain a certain high lever which is very satisfactory.","","","Business Class","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Emily Currie","United Kingdom","2015-07-16","I recently flew with Thomas Cook airlines with my family on our annual holiday. Overall, the staff were friendly yet did not offer their assistance until asked (multiple times). The flight was tolerable, the extra leg room is slightly overrated as well as the entertainment which was a disney movie which blacked out multiple times. The food on board was slightly overpriced although that was to be expected and I was happy with my mobile connections while on board. My flight was only a 2.5 hour journey although the seats were uncomfortable they were tolerable for that amount of time. On arrival to our destination family and the rest of the passengers were left to our own devices when travelling to our hotels with no help from Thomas Cook whatsoever, which was disappointing.","","FamilyLeisure","Economy","Glasgow to Reus","5.0","2.0","2.0","3.0","3.0","1.0","3.0","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","David Appleby","United Kingdom","2015-07-14","Flew with this airline Premier Class in both directions, a complete waste of money. Although the airline's main selling point was ""Extra Leg Room"" this was diminished immediately the person in front decided to recline their seat and deposit their head on your lap. The hostesses answer ""They are entitled to do so you can recline yours"", I did not want to in fact I was half way through watching an on board movie when the screen vanished from view. Superior food - definitely not - the same old poor served with plastic forks and containers that collapse on you. Thomas Cook take a tip from your competitors and work up to a good standard and not down to a poor level. Maximum of four free drinks counting on the one served to you on arrival on the aircraft, providing you can find a hostess. Very uncomfortable seats especially after tolerating 9 hours of them. You cannot comfortably move around the cabin as the aisles are frequently blocked by passengers from the economy cabin using the toilets when their toilets are full. ","","Couple Leisure","Premium Economy","Manchester to Varadero, Cuba","1.0","1.0","1.0","1.0","4.0","1.0","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","David Jenkins","United Kingdom","2015-02-18","London-Bangkok return TG911/910 19/12 and 17/01. Refurbished 747-400r with mini suites offering more privacy than the older open plan style. Excellent service throughout on both flights. Food perfectly ok if a little dated although I loved the pre-booked menu for the return flight to London including a Thai style duck curry. I much prefer the older 747s to the A340 in first as the latters cabin is much smaller and uses the older seat style. London Heathrow was a joy in the new terminal two where we use the United Globalfirst lounge. BKK Royal First ground service excellent as always. Probably my last trip on the 747 as the A380 is being introduced from July 2015 although this may lead to the reduction of the two daily flights to one only.","","","First Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Osiecki","Poland","2015-02-18","BKK-HKT and return. Despite such short flights (slightly above 1hr) the service is still very good. BKK-HKT delayed by approx. 40 minutes to allow passengers for late connecting flight from Tokyo to reach it. Return flight on short 20 minutes delay. Apart from those on-time issues little to complain about. Plenty of space on widebodies (777-300 on BKK-HKT and A330-300 on return) no IFE (only route map available but you do not need much more on such a short flight) light and tasty meal consisting of sandwich delicious coconut or orange cake and non-alcoholic beverages. Still you receive a pillow and a blanket. Very nice staff (at HKT they even checked our luggage for further flights with QR to DOH than to WAW) and even cabin design is a pleasure for your eyes.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Dionne Hepburn","United Kingdom","2013-01-03","I read some poor reviews prior to my flight 19.12.12 and was worried about travelling with 3 young children. However on the 12 hour flight LX038 from Zurich to San Francisco our family was looked after really well. The cabin crew were polite and attentive checking on us to make sure we were ok from time to time. The plane was fairly new clean the food was ok and the entertainment (though I rarely get to view) was good. Overall it was one of the best economy flight experiences I have had.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Oscars","Canada","2013-01-02","LAX-ZHR-BRU Business class. On time departure from Los Angeles on A340 with charming relaxed FA's greeting and assisting. Lie flat seats with good personal space are comfortable though firm. IFE had latest movies. Service and food was attentive and excellent throughout 11 hour flight. I slept for 5 hours which I've never been able to do before on a flight! Short stay in comfortable Swiss Business Class lounge in beautiful Zurich airport. Connection to Brussels on time on A320 and again service and food offering above average for very short flight with attentive and pleasant FA's. Swiss punches above it's weight and delivers a great product.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Theresa Flora","United States","2013-10-10","Flew out of LIsbon to New Jersey on 10/8/13. We had one bag of checked luggage between the 3 of us. It was 6 kilos over. We were told it would cost 8 euros to check the bag. My husband took out 10 euros and the rep said to bring the cash to customer service. When we got to customer service we were told it was 80 euros not 8. We had to pay it because the bag had already been taken otherwise we would've emptied some things into our carry- ons. Keep in mind we had one checked bag between us. We were technically under weight! Next we were seated in the back of the aircraft so by the time the food cart came to us they were out of one selection. The other selection was awful. Our child ate barely anything. The snack brought later on was a dried out Swiss cheese sandwich that was inedible. Most passengers left it intact and sent it back. For $950 a ticket one would think the food would at least be edible. We won't be using TAP again. We've had a better experience on United and we can pick our seats.","","","Economy","","","2.0","3.0","1.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Bruno Cardoso","Portugal","2013-10-10","February 2012 from Lisbon to Rome and vice-versa. The flights departed on schedule and the crews were excellent. On our returning flight the crew were very friendly. The meal on board the first flight was the thing I considered very poor: a cup of juice and some biscuits for a journey of 2.5 hrs. On my returning flight the situation was worse because TAP didn't serve any meals. The experience on board was ok: the aircraft A319 were clean and comfortable. An experience to repeat I hope.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Savage","United Kingdom","2015-07-12","We paid £80 each return for extra legroom seats which were 8cde and f. The seats were in the middle by the embarking and disembarking doors. There was plenty of legroom but on the outward journey people kept walking round the plane and stepping over our feet. The seats did not recline nor have the same headrests as on Virgin. Not as much space either. There were 4 films to watch, the same on both outbound and inbound flights. Your own headphones fitted into seats so don't purchase any. On return flight we departed at 7.50 pm from Cuba but had to wait until 10 pm for our meal and they did not dim the lights until midnight. Staff on outbound flight unfriendly. Would not want to use this airline long haul again.","","FamilyLeisure","Economy","Manchester to Cuba","1.0","3.0","3.0","3.0","2.0","4.0","2.0","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Little","United Kingdom","2015-07-10","They make some very big claims about what they provide (new aircraft, personalised in-flight entertainment) and then a few weeks before going they send an email saying that we were being transferred to an airline we had never heard of. What's worse (I have three young children) is that the personalised entertainment goes and a centrally-controlled - very non-children centric - system is in. 10.5 hr flight with literally nothing for the kids to do. Thomas Cook make promises, they break promises, their customer service team don't care. All in the ""terms and conditions"" you see - think very very carefully before booking. And I write this as a lifelong customer who will never book with them again.","A330","FamilyLeisure","Economy","London to Las Vegas","1.0","1.0","1.0","","1.0","1.0","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K Fletcher-Biles","United Kingdom","2015-02-18","Returned to using Thai this year after a 3 year gap. Travelled LHR - BKK in January returning in February. My return was sealed by Thai Airways new baggage allowance policy of 30kg and a switch back to newly refurbished 747s. As a scuba diver this means I can now carry all my kit without going via the middle east. At check in on the way out I was asked if I was satisfied with my selected seat. I was offered the alternative of an exit row with greater leg room. I took this and found I was the only person in the whole row which was good as these seats are slightly narrower than normal. I therefore had room to move my elbows to eat! On the return journey I was again offered an alternative to the seat I had reserved another aisle seat but with an empty place beside me great. Good leg room and if it wasn't for other passengers selfishly punching the touch screens and bouncing in the seat in front it would have been perfect. I cannot blame Thai for other passengers behaviour but maybe a note saying these are touch screens not punch bags would help!","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Paul Bennett","United Kingdom","2015-02-12","LHR-BKK out on the 27/01/15 and returned on the 01/02/15. What an improvement LHR terminal 2 compared to Terminal 3. Be prepared for the long walk to the aircraft allow at least 15 minutes to get to the gate. TG 917 was only half full which made the overnight journey very comfortable. Food was better than previous flights. Seating was good but temperature was very warm which made sleeping not great. Arrived BKK 45 minutes early which was a nice positive. Overall very pleased. Returned on TG 916 flight left on time plane was pretty much full but still had enough space to fell comfortable and not cramped. Food was decent again with no issues. Lunch plus sandwich and dinner was served on the long journey home. Plane landed 25 minutes early. Entertainment better but not at the level of the Emirates. Another good flight. Both flights were good with very few issues we paid the extra to fly direct and well worth the money.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Mauricio Canosa","Brazil","2012-12-28","Munich-Zurich on an AVROLINER with 2x3 configuration euro standard of leaving the middle seat empty. Aircraft very clean and comfortable for the 45 minutes flight. A gourmet sandwich with parma ham and Swiss cheese plus choice of alcoholic drinks and chocolate dessert and coffee. Crew polite and attentive but rushed service due to the short length of flight and stormy weather and turbulence. Zurich-Berlin Tegel on an A320 3x3 with the middle seat empty not a fan of this euro-configuration for business. Flight delayed almost an hour in Zurich due to severe storm and airport congestion. For the 1.10 hrs flight a full dinner was served in spite of the heavy rain and turbulence with fresh breads foie-gras and sauerkraut Swiss cheeses and a fruits-tart for dessert. Service was friendly by young flight attendant. Arrived Tegel in late evening with airport almost empty. Baggage was one of the first due to Priority tags. I like to fly SWISS always a high quality product delivered by friendly and professional crew.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","H Stewart","United Kingdom","2012-12-22","JNB-ZRH-LHR in Business. First stage a very mixed bag. The new long-haul business seat is a minor miracle in that with a small gap between the rows one gets a lot of personal space (especially in the single seats by the windows). Both dinner and breakfast were excellent and the service attentive. On the negative side the pillow and blanket are paltry and the entertainment system antiquated. Short hop to London ok but nothing special. Difficult to see why they have won best European business class.","","","Business Class","","8.0","5.0","5.0","5.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Nicolaou Nicos","Germany","2013-10-02","It appears that TAP has made it a habit to announce no cabin service at the very last minute. Flew back to Germany from Lisbon. One hour delay at airport 3 hours flight and only a glass of water not even a coffee. It appears that they save the food and drinks for the return flight from Frankfurt to Lisbon. What do they mean with minimum cabin crew? There were 3 air stewards for 135 passengers. Still no service on board. Totally unacceptable. I will never fly with TAP again.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Ritter","Germany","2013-10-01","FRA-LIS 2013/09/08 LIS-Horta (Azores) 2013/09/13 back to FRA 2013/09/21 economy. Had booked the flight 10 months in advance scheduling was changed twice during the first 6 months. Had planned to fly back on Sept 20th flight from Horta to LIS was cancelled in April and would we change to fly from Ponta Delgada (350 km distance). We booked on the flight for the 21st and had to book (and pay of course) one night plus in our hotel. For the flight home we luckily did online check-in the day before where we learned that we were not booked on the flight. Phone call revealed that the flight we had originally booked had been re-established and carried out though and that they had booked us back on that plane without telling us so that we had unwillingly produced no- show some hours ago. Luckily there were still free seats on the plane for next morning so they booked us back and 5 minutes later we could proceed to our online check-in. Flights as such were okay food was rather good crew quite kind but I had to go myself to the rear and ask for water because nobody responded to the attendant's call. The captain on LIS-FRA very kindly invited us to the attention of a very clear nocturnal sight on Paris. IFE on small ceiling-hanged monitors ridiculous if you have no binoculars.","","","Economy","","6.0","5.0","4.0","5.0","1.0","","","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","jennifer mcleod","United Kingdom","2015-07-10","I was worried about flying with Thomas Cook but everything went well, no problems at all. Staff were all friendly and helpful but still professional from check in to the cabin crew. The only thing is the size of the aircraft which seems to be designed to squeeze as many in as possible, I'm only 4ft 11 so I was fine but my boyfriend who is tall was rather uncomfortable so will need extra leg room next time.","","FamilyLeisure","Economy","Glasgow to Menorca","8.0","2.0","5.0","4.0","1.0","5.0","1.0","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Graham Hill","United Kingdom","2015-07-10","This was the first time I have flown with TCA and would definitely use them again. Price paid was very reasonable for a transatlantic flight and the quality of service and food was excellent.","A330","Couple Leisure","Economy","Manchester to New York","9.0","4.0","5.0","4.0","5.0","5.0","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Kenny Looke","Australia","2015-02-12","Flew Perth to Mumbai then Delhi to Perth in January. Excellent service on all sectors. Delicious food. Excellent entertainment. Comfortable seats. Very friendly flight attendants. Brought drinks through regularly. Even the coffee was great. Forgot to check in a specific item not permitted as hand luggage. Confiscated by security in Delhi. Went to flight gate and discussed with Thai staff member who arranged for the item to be checked in at great inconvenience as the walk was far. Very appreciative.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Thom Furey","United States","2012-12-19","Had the opportunity to try out the new Business Class product on LX due to the Thanksgiving week premium fare sale EWR-ZRH A340-300 on the way out A330-300 on the way back. Seats were roomy for C with only 4 or 5 across (depending on row) made for lots of living and storage space. My only complaint was how low to the ground the seats were in bed mode - you felt every single bump. That said it did an excellent job providing privacy and blocking out any ambient light. Service was highly professional and pleasant flight attendants where everything from meal service to mid-flight beverage requests was quickly responded to with a smile. Passengers were addressed by name and as far as I could tell every member of staff spoke English in addition to Schweizerdeutsch (and a few French as well). I highly recommend trying the Swiss speciality entree for me it did not disappoint. IFE was a mixed bag. While both aircraft type feature AVOD the A340's system appears to be an older generation - clunky interface long load times and the system froze on me (necessitating a reset) twice. The A330 has a newer system better interface and a larger screen although with the same limited selection as on the outbound flight. Despite wishing the seat's bed mode was slightly higher and a more extensive/ newer IFE system I had an overall excellent experience with the best sleep I've ever had on an airplane.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ender Ozsezen","Turkey","2012-12-12","Flight on an A340 from PEK to ZRH. Seats are really starting to show their age now especially when compared to the new version existing in the A330's. Otherwise cabin clean and tidy. Service was very personalized and attentive. Crew multilingual as on most LX flight. Good choice of newspapers and magazines. wines are very good and food good but not up to standard when compared to other airlines. Seat is good and quite comfortable but certainly not the best in the sky. Once turned into a bed it is very comfortable with a good size duvet and a real pillow allowing a good rest. The fact of having only one WC for first class can be very bothersome especially just before landing when everyone uses it for changing.","","","First Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-10-01","GIG-LIS. Another delay according to FlightStats TAP has a 80% delay score frequently and I suffer with many of them. Another disgraceful economic class flight the same food was served days before same old A330 airplane without wi-fi or any on demand service on board. The crew were young without any visible experience and unprofessional to many problems and mistakes lack of solutions to solve them. They spend all the time hidden chatting and laughing behind curtains. As a frequent flyer I saw TAP service getting worst flight after flight.","","","Economy","","","3.0","2.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Graeme Heins","United Kingdom","2015-07-05","First long haul flight on Thomas Cook. Good seat with good legroom, nice food, very good price. Departure both ways on time.","","FamilyLeisure","Economy","Manchester to Miami","10.0","4.0","4.0","4.0","4.0","5.0","3.0","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Robert Serr","United States","2015-07-04","Flew today from Manchester to Miami. I upgraded to Premium Class for 150 pounds more. Total price one way was 430 pounds. Let me also state that no other airline runs a Manchester to Miami non stop route. Premium Class also comes with priority check in, priority security line, priority boarding and first off bags at the destination airport. I fly all over the world frequently, and have flown on many airlines and have to say that the flight I took on Thomas Cook today was probably one of the best flights I have taken. From Check in to baggage claim, staff were extremely polite and friendly. The plane was a brand new A330. The seats were very comfortable with good recline. The plane was clean. The entertainment system was easy to use, had a good selection of movies, TV shows and music and it had a USB charging port. I never usually eat the meal when I fly, but I did on this occasion as the food was excellent. The drinks selection was also impressive with lots of premium name brands. ","A330","Couple Leisure","Premium Economy","Manchester to Miami","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Forbes","Australia","2015-02-12","Flew between BNE and HAN/SGN via BKK on Thai Airways. The Boeing 777 had a nice clean interior and had spacious leg room perfect for the long nine hour flight between Australia and Thailand. Flight Attendants were nice enough and were quick to respond to passenger requests. IFE had a decent selection of new movies and TV shows enough to entertain me throughout both long-haul flights. Unfortunately on the return journey my screen went dead five hours in and there was nothing that could be done to fix it leaving me to watch the remaining half of my movie on my friend's screen. Between BNE and BKK food was plentiful and tasty however on both of the shorter flights the 'cold lunchbox style' food was really quite bad and a little inedible. Disappointing. With this being said I did enjoy all flights with Thai and would recommend for long haul flights. In terms of standard just a little below other Asian carriers such as Singapore and Cathay.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Janveerawat Chanokpol","New Zealand","2015-01-26","Flight attendants were friendly and helpful with lovely smiles. The service overall was excellent. The food and the seat was okay. They should give all customers a toothbrush/toothpaste and an eye shade without having to ask. Overall it was a nice trip.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","R Thut","Switzerland","2012-12-12","ZRH-MUC on December 7 early morning flight. Flight left and arrived on time. The cabin service was a disaster. The flight was operated by OLT Express F100. Flight attendants were rude. Coffee was not available and this at 7.30am! I will avoid flying to MUC with Swiss or their sub companies.","","","Economy","","2.0","4.0","1.0","1.0","0.0","","","1.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Zwyssig","Switzerland","2012-12-04","GVA-JFK SFO-ZRH. Nice and modern cabins (A330 and A340) very good corporate design comfortable seats and very friendly staff.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-10-01","LIS-AMS. Inside the airplane we were told there was no service on board. This is the sixth time this has happened to me on TAP this month. The flight was delayed 1hr 20mins. Once more typical and standard TAP no service and delayed flight.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-10-01","LIS-FCO. In Europe this was my last flight with TAP. Once more no service on board I saw crew denied a bottle of water to a mother with a child in arms. If I serve you I have to serve all. This was the response from an extremely old cabin crew chief. Would have been better off flying a low-cost and benefited of a much cheaper ticket and at least could have bought something to eat and drink during the flight!","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","James Coster","United Kingdom","2015-07-03","Great flight with Thomas Cook on an A321 aircraft, flight left on time and arrived early. Cabin crew were very good and friendly. The seats on the plane were new and you felt like you had more space, I paid for extra legroom in seat 12A and its was great. Return flight left and arrived on time. ","A321","FamilyLeisure","Economy","LGW to CFU","10.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","G Lockwood","Thailand","2015-01-19","Thai International BKK-MEL 19 December 2014. Check-in at BKK was easy and the staff friendly although the agent forgot to return the ticket printout. On time departure using Boeing 777-200 although the aircraft was showing its age looked quite scruffy and in need of a thorough refurbish. Crew were surly and had no interest in providing service in fact they gave the impression that the passengers were an inconvenience. IFE worked but the programme selection was very basic even the latest release movies were ""old"". Haven't flown long haul TG for sometime and based on this experience wont be doing it again soon.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Murray Leo","Hong Kong","2015-01-19","TG602 Bangkok-Hong Kong was incredibly uncomfortable the worst seating experience I have had. There was a time when I went out of my way to fly TG. I won't be doing that any more. Awful.","","","Economy","","3.0","1.0","4.0","4.0","2.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Gibson","Spain","2012-12-03","Return leg from BKK-AGP. As with the outbound all flights ran slightly early. Staff again professional and efficient and some friendlier than the normal Swiss staff. The Cabin Manger was very attentive and spoke to all passengers individually over dinner (interestingly he was in fact Spanish). Dinner as on the outbound was very good and as a late night departure quickly served which was appreciated. Fully flat beds again which is normal for the A340 and woken the usual 90 minutes prior to landing for a (very poor) breakfast which let this flight down. Could not find the arrivals lounge at Zurich but not important as has a shower at the departure lounge while waiting for the second flight. Again no complaints a full lunch with champagne served despite being 10.30am but acceptable as being awake for many hours and travelling in a different time zone. As always have no problem recommending Swiss.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Gibson","Spain","2012-11-21","AGP to BKK via ZRH. All flights ran slightly early. I find Swiss to be consistently good but not fabulous. Prices in Business out of Spain always one of the best and makes the 7 hour layover in ZRH justifiable. Fully flat seat a little hard even after choosing soft function. One of the best steak meals ever enjoyed on a flight which was one of the celebrity chefs signature dishes. Champagne and drinks of good quality and usual service a little cold and slow but always polite. Overall never disappointed never wowed but this means trust and worth repeat business.","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-10-01","DUS-LIS. Flight from Dusseldorf to Lisbon got cancelled but no one told me about it. This situation is standard service by TAP. Its the third time this month TAP have cancelled and changed my flights without a warning. But the worst was to come TAP lost is sense of good service they are turning into a cheap low-cost”airline. TAP got me on an afternoon flight to Lisbon. Suddenly they announced we have to land in Hamburg and then we would leave for Lisbon! We all couldn't believe it now had to go back to Hamburg and then go to Lisbon. The plane to Lisbon wasn't full and when we landed in Hamburg people actually got off and new passengers got on it. So seems like we had to do the whole detour just to pick up more passengers. TAP is just a bus with wings. From Hamburg to Lisbon no food. Once more a poor service lack of communication and another delayed flight with TAP.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-10-01","LIS-GIG. Boarding in Lisbon was chaotic and painful lounge full without food. Once more the flight was delayed old and smelling A330 friendly staff but not efficient I waited a long time for working headphones and blanket. As a frequent flyer the meal is always the same dry and cold without any option. Entertainment system is old and poor. TAP service is going down rapidly.","","","Economy","","","3.0","2.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Rob Bruno","United Kingdom","2015-07-01","Thomas Cook Airlines really seem to have got their act together. I used to prefer Monarch as a better holiday airline, but they have been deteriorating while Thomas Cook has improved immensely - some of this may be due to the recently refurbished A330s that we flew to the Dominican Republic on. Cabin staff were excellent. Food was pretty good in Economy (inbound), but very good in Premium (outbound). Legroom was very good/excellent in both cabins (and I'm 6ft 3 in). Excellent entertainment (free in premium, £4 in economy). To be honest, this was better than some scheduled flights I have been on.","Airbus A330","FamilyLeisure","Economy","Manchester to Punta Cana","9.0","4.0","5.0","4.0","5.0","4.0","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Yotsanan Areemitr","United Kingdom","2015-01-14","TG916 BKK-LHR on Thai Airways A340-600 aircraft. For a 13 hour flight (14 plus 1 hour delay!) seats in economy were incredibly uncomfortable and entertainment box under the seats were irritating. This is a complete contrast to their B747s which although older seem much more comfortable. Luckily this particular flight was half empty so I was able to attempt to sleep on the two window seats. Staff made up for the discomfort. As usual they were very attentive and friendly. Food was a little bland but not inedible. Entertainment was great - the same as the inbound leg which was still enough to last me the full 14hrs! All in all not a terrible experience. It would've certainly been better had it not been for those awful seats! The A346 is a beautiful plane but its seats are not designed for long haul flights!","","","Economy","","7.0","1.0","5.0","3.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Yong Mak","Hong Kong","2015-01-14","TG629 & TG602 (HGK-BKK-HKG). Outbound flight was delayed due to a group of late arriving passengers. As a result the flight arrived late in Bangkok. Flight attendants were friendly and helpful. Good selection of food although the portion was quite small. Adequate inflight entertainment system. Overall the trip was satisfactory.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ahmad Moez","Egypt","2012-11-08","I've flown twice with Swiss once from Tegel (Berlin) to Cairo Egypt via Zurich and the other time was from Tegel (Berlin) to Milano. Both times were extremely nice even with very short flights like Zurich-Milano you feel taken care of. Zurich-Cairo flight was very comfortable entertainment system was good. On the bad side the cabin crew repeated instructions every time in at least 4 languages (English French German and Swiss) it got a bit much sometimes.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Hanan","United Kingdom","2012-11-06","Birmingham - Zurich - Sao Paulo return. Last-minute on-the-day booking due to family circumstances. Flight from Birmingham to Zurich was late turning a tight connection into a stressful experience. Once on board the long haul run to Sao Paulo it was about as bearable as a 12-hour overnighter in economy can be. The return leg was similar - 12-hour overnighter from Zurich to Sao Paulo - I had pre-booked an aisle seat but was assigned at check-in to a middle seat - only when I threatened to call Swiss in Zurich did an aisle seat miraculously become available. However this turned out to be a rear seat with limited recline. As I am not a sleeper on night flights that was not a huge problem and it was good that the crew came around regularly with water. The food was standard fare - not good. 7-hour layover in Zurich was very welcome with the excellent Dayrooms facility at Zurich Airport. I was able to get 4 good hours of sleep before my onward flight and drive home. By the way I have rated the seat-comfort as very poor - this is not a reflection on Swiss - all economy seating is akin to purgatory on any long-haul.","","","Economy","","7.0","1.0","4.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2013-09-29","LIS-MRS. Embraer 145. Portugalia plane and staff. Slightly delayed. Very frequent Captain announcements. Friendly staff too.","","","Economy","","5.0","4.0","4.0","3.0","1.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2013-09-29","LIS-GIG. Old A330. Business class. Cabin Chief of Staff did not even said a welcome. Staff were smiling. Main dish (veal) was greasy and unappetising. Wine list has improved. IFE unacceptable. Not on demand. And breaking constantly.","","","Business Class","","4.0","3.0","1.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Sharon Stewart","United Kingdom","2015-07-01","Very little room to manoeuvre, little to no leg room. Flight was so cold we asked for blankets and was told there was not enough so we froze for 10 hours, no apologies from staff, in fact I don't think the staff wanted to be there, no communication when throwing your very basic meal at you with not even a smile. 2 meals provided, one is a snack, very small portions for men and 2 free drinks, one with each meal - we asked for a drink and was told the trolley was coming soon, had to wait 40 mins. If you want to watch movies its free for 3, one being a childrens then £4 if you want a wider range, when on a 10 hour flight this should be free. When on a long flight we thought it was encouraged to move around the cabin when trying to do so we were told to sit down. Overall appalling service.","","Couple Leisure","Economy","Gatwick to Cancun","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Joe Ross","United Kingdom","2015-06-27","Travelled with family for a holiday in Skiathos. Great flights on both directions. Outbound flight left on time with friendly and professional cabin crew. Breakfast was delicious with sausage, bacon, omelette, tomato compote, yoghurt, banana and maple muffin and orange juice. Landed at Skiathos around 15 minutes early. Our inbound flight back to Stansted was around 45 minutes late. This was apparently due to one of the pilots originally scheduled for the flight from Stansted being taken ill and a relief pilot needing to take his place. On this flight we had a choice of Beef Hickory of Tandoori Chicken. I choose the Tandoori Chicken, which was tasty. The cabin crew on this flight were also friendly and professional. Despite the delay, we managed to make up lost time and landed back at Stansted only 5 minutes late. Thomas Cook Airlines have certainly improved their image since I last flew with them, which was around 2008. ","A321","FamilyLeisure","Economy","Stansted to Skiathos","9.0","5.0","5.0","5.0","","4.0","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Albany Wong","Australia","2015-01-14","Flew MEL-BKK. (Return in Economy). When you fly with Thai you're guaranteed excellent service and very comfortable seats in economy. The cabin crew are friendly and warm and very efficient during meal service. The hot towels given to economy class passengers is a nice touch. The seats are very comfortable with adjustable head rests and good leg room was even able to sleep during both flights. Food was decent with a beef curry with rice offered after take off from Melbourne and chicken noodles as a choice for breakfast. On my return flight from Bangkok to Melbourne there was only one breakfast option on offer which was chicken sausage with scrambled eggs and this was the only meal which was below standard The egg was too runny and the spinach was burnt. Cabin crew on both flights were excellent and very friendly and spoke excellent English assisted me in putting my heavy suitcase into the overhead bin. Unlike the crew on some airlines who disappear right after the meal service the crew walked down the aisles with trays of water and juice after the cabin lights had been turned off and promptly bought me my scotch and coke when requested. Thai is truly a world class carrier with the best cabin crew.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","L Bodmer","Switzerland","2012-11-06","GVA-ZRH-EWR. Very nice flight I read a lot of comments about economy class on the A343 but the cabin was very clean and comfortable the entertainment system was a bit old but had plenty of movies. Food tasty and cabin crew very friendly.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","K McCarthy","France","2012-10-30","JFK-GVA A330. I had been wait listed for Business from my full flexi economy ticket however all ground staff I talked to simply fobbed me off with 'only if there is a no show'. I had blocked 40k miles for this. Upon boarding was told business was full and was not going to happen. Strangely enough there was over 4 empty seats in Business when all passengers were seated. FA when asked said it was out of her control. In Economy - cabin was full and seat space is very compact. IFE is on demand however I found the screens even at the lowest brightness to be still very bright. Earphones painful after an hour. Food was acceptable however there was no choice only chicken provided. Breakfast was a croissant and yoghurt and the FA did come around again with a second batch of croissants. FA on our aisle was young and very friendly. However on occasion some of the older crew would come by barking orders at customers. Seat quality for sleeping is terrible new Recarro seats they should not be used for long haul. No possible way to get comfortable. The cabin temperature dropped massively during the night. Eventually the crew when torn away from their chatting at the back turned the temp back up. This was my first and last time using Swiss Long haul. Much better products out there.","","","Economy","","4.0","1.0","3.0","2.0","4.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2013-09-29","ORY-LIS. A321. As a Star Alliance GOLD I checked in at Business Class counter. Attendant was extremely arrogant. Made numerous mistakes showed total lack of skill ( I was connecting in LIS to GIG) tagging my luggage to LIS only. I noticed. She did not apologized. 15 mn after check-in I discovered she had not given my passport back. Indeed she had it gave it to me and said that I (Yes I!) should be careful. NO apologies of course. I was the guilty one. No food on board. Water on request in the galley - not served. Just unacceptable. Is TAP willing to through us in low cost hands?","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2013-09-29","GIG-LIS. A340. Sep 19. Business Class. Refurbished and comfortable. Reasonable food. Wine list has been improved. Late on departure earlier on arrival. Staff more friendly than usual. Captain announcements however at minimum levels.","","","Business Class","","6.0","3.0","2.0","3.0","1.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Drew Stevens-King","United Kingdom","2015-06-27","My partner and I just returned from a long-haul flight to Orlando and travelled both ways in the refurbished Premium Cabin.  The cabin interior mirrors the new livery. The first two hours including priority check-in, fast track security and priority boarding worked like a dream and we were relaxing in our seats with a glass of bubbles and some nibbles before we knew it. The cabin staff were welcoming, professional and friendly. The new seats are wide enough for most shapes and sizes and the legroom affords a very comfortable flight. Complimentary newspapers,  Marie Claire and inflight magazine available. A drink service and wine service before dinner is served. The James Martin lunch offering was some of the tastiest airline food we've had, followed by ice cream and a cream tea before arrival.  Priortiy Bag Collection and it took only 30 minutes before we were picking up our rental car. The return trip was of comparable quality and we would thank Thomas Cook for taking good care of us.","","Couple Leisure","Premium Economy","Manchester to Orlando","10.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Fox","Australia","2015-01-05","Flew TG484 PER-BKK (Economy) and then TG920 BKK-FRA (Business). Flight to BKK was good in Economy had an exit row the service was quite good though some cabin crew were more friendly than others. The food was ok there was a choice of 2 options for lunch and the IFE was fine with some good selections and a wide variety. The flight in Business to FRA was on the A380 and I loved the seating with lots of space and the seat was easy to operate between the various positions and put down into a bed to sleep. Heaps of room for storage which is great. The service was good and the crew were friendly and helpful. On the food side of things I think Thai lag behind some of their competition in terms of quality but there was plenty of it with a 4 course meal followed up with a hot breakfast served a couple of hours prior to landing - I did not go hungry. I think Thai could improve their wine list. All in all good flights. The IFE package on the A380 is also excellent.","","","Business Class","","8.0","5.0","4.0","3.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Pistolesi Maurizio","Italy","2015-01-05","Flew on the FCO-TPE route with B747 from Rome to BKK then A330-300 from BKK to TPE. FCO-BKK-FCO route Biz class only 30% seats were occupied crew very attentive friendly. Food very good hot towels 4-5 times. Seat on B747 in sleeping position very uncomfortable only recline approx.160 degree lack of legroom very difficult to sleep (I'm 192 cm). BKK-TPE route A330-300 seat very good IFE also very good. Service also very good even if biz. class almost full. On the last flight to FCO my bag was the 1st one on the carousel. I recommend Thai.","","","Business Class","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","J Trevers","United States","2012-10-30","NBO-ZRH. I was really looking forward to C class on Swiss and while it was fine it was not quite what I expected. Seats are full flat but getting into the flat position is awkward. Staff nice. Entertainment was only fair. Food was a let down. There was a late night supper with a less than exciting macaroni and cheese but dessert was quite good and the chocolates are a nice touch. Breakfast was decent. The arrival lounge at ZRH was great.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","N Werner","Switzerland","2012-10-25","ZRH-CPH-ZRH in C and ZRH-BCN and MUC-ZRH with LX in Y. Nothing noteworthy and the typical efficient Swiss flights in Europe as one could expect. Slight delay to BCN but on time from MUC and CPH. Staff a mix of friendly and cold but still better than some other airlines. Breakfast in C to and from CPH which was cheese with a fruit salad and warm bread and choice of sandwich between ZRH-BCN which is a nice change in Y. Swiss offers a consistent product but could improve on the cabin staff friendliness as this aspect is the inconsistent factor with Swiss and always has been. Staff in C is usually much friendlier though which is expected of course.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Mike James","United Kingdom","2013-09-24","My wife and I flew LGW-LIS on 14/8/13 and returned LIS-LHR on 12/9/13. We have a house in Portugal and fly this route twice a year usually with TAP. As with all the other TAP flights we have taken in the past 5 years or so departure and was on time on both legs. The aircraft's were clean the cabin crew smart and reasonably friendly. The service provided was good. We know not to expect 4 star cuisine on European short-haul flights and the snack provided is quite acceptable. The seats and legroom are perfectly adequate. Lisbon Airport is now a joy to travel through with the recent improvements made. Contrast this with the shabby and overcrowded T1 at LHR!! The only downside is for some unknown reason the LGW-LIS flight is always parked at a remote corner of Lisbon airport necessitating a somewhat lengthy transfer by bus to the Terminal. I would always choose this airline in preference to Easyjet since once you factor in all the Easyjet 'options' there is usually not much difference in the price of the ticket.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alfonso Gonzalez","United States","2013-09-24","I traveled from Miami to Lisbon on August 30 the flight was on time and the food and service was very good. I would recommend this airline.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Arthur Kitson","United Kingdom","2015-06-26","I was persuaded to fly Thomas Cook from Manchester to Montego Bay as Premium service.  Unfortunately 10 days before flight I was told that the plane had changed, no premium service available and I couldn't guarantee legroom seats or my wife and I sitting together! I am 6'6"" tall and must have legroom - had to work very hard to get it! Was promised premium services on flight (welcome drinks, in-flight drinks, special meals, amenity kit, headphones etc.) none of which transpired. Staff on outbound flight very nice and  did what they could to accommodate us - managed to arrange two legroom seats side by side, for instance. Long noisy flight, drunk rowdy passengers behind us. Food very poor - though recommended by 'celebrity chef James Martin'. Return flight less noisy, couldn't sleep though. Staff much less helpful, talked among themselves, didn't offer much service - threw breakfast at passengers without warning us to set our tables etc.! They were surly and unwelcoming. Flights were smooth, pilots kept us aware of where we were, conditions at destination etc. Seats were very uncomfortable for a long flight and crew had closed access to front lavatories, so there were too few available for customers. My complaints about lack of notice of change and great disappointment with the different experience than that I was expecting have all been ignored by Customer Services - not even an acknowledgement!  Customer service by Thomas Cook head office staff absolutely non-existent. I will certainly find another airline for future flights.","A330","Couple Leisure","Economy","Manchester to Montego Bay","1.0","1.0","2.0","1.0","1.0","1.0","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ron Kuhlmann","United States","2015-01-05","BKK-ICN. Delightful as always. While on the ground before the flight I went to the spa for my massage - truly a plus offered by TG for premium passengers. The crew was gracious and the flight was most enjoyable. The A330 the seats do not recline 180 degrees but I was able to sleep nonetheless.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Coleman Marc","Hong Kong","2015-01-05","TG628/9 in December 2014 both flights by old 777-200. Flights on time. Meal from HKG to SEL was still frozen and not edible from SEL to HKG was very average the kids meal was much better on both legs. Wine in minuscule glasses no small usual bottle supplied. Seats OK movies not the latest but ok! Not a 4 Star airline anymore! But was cheapest for the time out of HKG.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","5.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Michael Little","Australia","2012-10-23","Zürich-Bangkok on A340 on 21 October. Business class lounge in Zürich is very comfortable and has good facilities but a limited range of food and drink. Boarding was smooth and the flight on time. The quality and availability of food and drink on board were excellent. Staff were friendly and efficient. In lay-back mode I found the seat to be very comfortable and it seemed longer than the one on the A330; however in seated mode there is a hard area on the flat part of the seat that is a bit uncomfortable. Overall a very pleasant experience.","","","Business Class","","8.0","4.0","5.0","5.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Tommaso Baccetti","Switzerland","2012-10-08","Florence-Zurich: unbelievable boarding procedure. Even though the flight was not fully booked Swiss had all passengers checking in any trolley hand-baggage including all those ones within permitted size and weight. All impacted passengers 80% of the flying ones including me got really upset. Swiss personnel were not really polite to passengers. One of other passengers told me that this procedure is common at Swiss Florence desk.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Bauernfeind","Portugal","2013-09-24","I am flying frequently with TAP between Vienna and Lisbon. The flights themselves are usually unspectacular however the course on Sunday evening from VIE to LIS has a delay rate of 100% (everytime approximately an hour). In general flying TAP from Lisbon to anywhere with TAP has become a nightmare over the summer period: Chaotic check-in in LIS with huge crowds as TAP seems to be unable to deal with the amount of passengers they have during the summer season. Latest event: My wife flew today LIS-GVA-VIE. She was informed at check-in that the flight would be delayed 35min but that there would be no meal served to insufficient crew. She was not given a voucher or anything like that. In the end they were unable to find any crew at all the plane finally took off with more than 2 hours delay. Since at some point it got tight with the connecting flight she tried to get a place on a different flight (there was a direct one to Vienna more or less at the same time) at the transfer desk in Lisbon. Staff there were very unhelpful just telling her that they could do nothing and that she had to ask the ground staff in GVA for help not respecting repetitive information by wife that the flight she had to catch in GVA was the last one of the day to VIE. She only made that connecting flight thanks to the kind help of the ground staff of SWISS in GVA who picked her up at the plane from LIS and guided her directly to the gate for VIE. In a nutshell TAP Air Portugal should be renamed into Take Another Plane (at least if you have an alternative). I only use it since it is the only airline offering direct flights between VIE and LIS.","","","Economy","","","3.0","3.0","4.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Maria Lalousi","United Kingdom","2013-09-17","I travelled from London to Lisbon on Friday 12 September 2013 the flight was more than an hour delayed there was no food on the plane we were given vouchers to get food from Heathrow food shops. There were no space between the seats even though I was sitting at the aisle. If I wanted such service I would have booked a ticket with a low budget airline and not with TAP. On the return flight the flight was delayed only 45 min we were given food but they were short of staff so when one of the cabin crew from the business class willed to help his colleagues in economy he was told off by his other colleague and probably superior from the business class. If I was you I would think twice before I book with TAP Portugal again.","","","Economy","","1.0","1.0","3.0","2.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Russell","United Kingdom","2015-06-24","Legroom is typical but seats and plane was comfortable enough. The seats were leather, no inflight entertainment but the flight was only 2hrs 35mins. The meal was amusing it consited of scrambled egg, tinned tomato and a muffin. It was free though so I couldn't complain. I enjoyed it well enough.  The cabin crew were attentive and polite, I found check in was easy and the A321 was fairly quiet. ","A321","Couple Leisure","Economy","Manchester to Mahon","10.0","4.0","5.0","5.0","","5.0","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Pamela Lyons","United Kingdom","2015-06-24","The aircraft was great, plenty of leg room etc, films great and staff attentive. However, the meals were not brilliant. I requested a Gluten free meal as I am coeliac. I got the said meal but where was the chef's imagination for this special dietery food? My main dinner was ok but why  do we always get served a seeded brown roll? Where were the gluten free crackers to go with the cheese? And why do we always get a hard green apple? My family all had 'normal' food - lucky them, crackers for cheese and cheesecake dessert. I know there are Gluten free crackers around and I also know there are individual pot desserts. Breakfast was a yoghurt a fruit drink and a muffin, why couldn't I have a white bread roll with jam and butter and the muffin and juice? On a good note my family thoroughly enjoyed their meals.","","Couple Leisure","Economy","Manchester to Mexico","7.0","4.0","4.0","2.0","4.0","4.0","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Ferlin","Australia","2015-01-05","Flew from Vienna to Bangkok then on to Melbourne. Absolutely terrible experience as I was told at Vienna that I would not be sitting with my children from Bangkok to Melbourne so upon arrival to Bangkok went to the ticket desk and a nice man sorted it all out so that I could sit with my kids. When we boarded a very rude hostess said that my daughter could not sit in the exit aisle without a parent sitting next to her. I was travelling alone with my four children and the man sitting next to my daughter said that he was happy to take care of her in case of emergency and I was only separated from her by the aisle so I could easily reach her. The hostess insisted on one of my children moving because the plane was full and we could not all be moved. My children were very distressed because one had to move and none of them wanted to sit alone as you can imagine as they are all under the age of nine. I was so upset at how insensitive this hostess was forcing one of my children to sit alone a three year old. I will never fly with Thai again disgraceful.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Alex Tan","Singapore","2014-12-22","I bought round-trip tickets from Singapore to Bangkok for $265 which was a really great bargain. TG 404. 9th December. The aircraft model that operated this flight was a Boeing 777-300ER and the seats were pretty comfortable for a 2 hour long flight. Pillows were found on every seat. The entertainment system was responsive and the food was excellent. The taste was great and they came in pretty big portions. I was full before I even got to the dessert. It's a pity no menu was given out though. The cabin crew were a little rushed but generally pretty friendly. TG413. 13th December. I was lucky enough to grab a seat on the Airbus 340-600 which is such a gorgeous plane and one of Thai's most coveted aircraft models by aviation enthusiasts. The seats were definitely not as comfortable as the ones found on the Boeing 777-300ER but good enough for a 2 hour flight. The entertainment system wasn't as responsive and was reset a few times which was annoying to say the least. All in all Thai Airways IMHO is a really strong competitor with Singapore Airlines on the Singapore to Bangkok route and I would fly with them again.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Jeff Michel","Switzerland","2012-10-08","GVA-LCY-GVA. Received an SMS as arriving at GVA to be informed that flight was cancelled due to technical problems with the plane. Offered a switch to LHR but opted for morning flight to LCY instead. SWISS arranged for a nice 4* hotel with dinner and flew next morning. Full flight but good service chocolate croissant etc... Return flight not so busy. Problems can arise with any airline due to aircraft technical problems but it is how the airline deals with it that counts.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Mark Hurter","Switzerland","2012-10-04","LCY-BSL. Comment written bearing in mind that LX is selling themselves as a premium airline. Flight operated by Swiss European former Crossair aircraft. Instead of having a hand luggage baggage and a laptop bag decided to have everything in once piece of hand luggage. Resulted in a bit heavier rucksack but compared to other trolleys of other passengers still considerably lighter. (As I assisted fellow passengers placing their luggage). Maitre de Cabin decided that my rucksack had to go into the overhead bin which I agreed to and offered to assist. She declined assistance but when placing it in the bin she screamed down the whole aisle if I was carrying stones in it. Upon take off asked her very politely if that was professional and only got a sarcastic smile and a I dont care body movement. My fellow passengers around me where not amused as well. On top of that she talked about me and my rucksack with her colleague in Swiss German while serving food not considering that I might even speak Swiss German which I do. Snack was a weird cheese in ""curry"" sandwich that was left aside by many passengers. Usually they serve decent sandwiches though. Full bar service. In all slightly delayed but efficient flight. Let down by unprofessional FAs.","","","Economy","","9.0","4.0","1.0","3.0","0.0","","","5.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Vander Orianna","United Kingdom","2013-09-15","Disgraceful business class flight flight 346 from FNC to LGW on 14th September. No food or drink served for entire flight other than one small glass of water as they were operating to ""minimum safety"" standards. No warning prior to boarding so no chance to even get a sandwich and a bottle of water from the airport departure lounge. I understand that emergency staff shortages can and do arise however this has happened on several occasions recently and seems to be something more than just a shortage of one member of cabin crew. Flight arrived from Lisbon short crewed so the airline had several hours before the Gatwick flight departed to either arrange for another member of crew to join our flight or to make provision for passengers to be given a voucher for food/drink before departure or at the very least to make passengers aware of the situation on check-in so they could make their own arrangements to take food/water on board. The lack of communication was disgraceful. The entire episode was very poorly handled and not what one would expect from a national carrier airline. It's really not good enough when you pay a premium to not have to travel with a ""no frills"" airline and get less than basic service. Passengers have a choice of airlines on the Funchal - Gatwick route and TAP would be well advised to re- think some of their policies if they do not want to lose their market share of this route.","","","Business Class","","","3.0","1.0","1.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Dornan","Portugal","2013-09-15","I have just travelled form Lisbon to Amsterdam and 5 minutes before boarding we were told there was no service on board. This is the second time this has happened to me on TAP. In June I flew from Zurich to Lisbon and was also told there was no service on board. I don't suppose TAP has ever heard of the word replacements so when one of the crew cannot make it then someone replaces them. TAP is the best advertisement for other airline companies. I shall do everything I can NEVER to fly TAP again. I am a frequent flier but can also get miles when I fly Lufthansa. I travel to Amsterdam every other month so I shall fly KLM. TAP has just lost another customer. I am appalled at the lack of care TAP gives to its customers.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Cathy Ainscough","United Kingdom","2015-06-18","Just been on a 4 hour flight from Crete to Manchester. The plane was a good big wide bodied plane and the flight itself was good. However, the plane was freezing the air con was so high, the seat also did not recline but I could cope with that, it was just the cold so was really uncomfortable.","Boeing","Couple Leisure","Economy","Manchester - Crete","7.0","3.0","4.0","4.0","3.0","3.0","","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Trevor Lindsay","United Kingdom","2015-06-17","The flight was basically OK. However, I booked priority bags for myself and wife both ways but did not receive the service as the bags came off the aircraft without having been given any apparent priority and some time after the first bags came off. There seemed to be two separate issues with the service. On the outbound flight the bags were not tagged by the check-in desk and so were not identified as priority bags. On the inbound flight, I had to point out that we had paid for priority bags at the check-in, otherwise they were not going to be tagged, but even then the bags came on to the carousel on arrival in a completely random order, the first of any tagged bags arriving about 40th, the next 60th and ours some time after that. So, there was a problem at both check-in and arrival. A further problem became apparent when I made a complaint. The customers service agent offered a 50% refund on the mistaken belief that I was only complaining about one flight and has not been prepared to budge in spite of numerous e-mails to put the record straight so I am afraid with Thomas Cook it's ""No Priority Bags"" and ""Bad Customer Relations"".","","Couple Leisure","Economy","Belfast to Heraklion","2.0","4.0","4.0","4.0","2.0","1.0","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Y Areemitr","United Kingdom","2014-12-18","Flew on the LHR-BKK sector (TG911) with B747 after not having done it in a long long time. I was frankly a bit worried at first having read some of the negative reviews but to my surprise - worth every penny! I personally found the staff to be the best factor on that trip so attentive friendly and welcoming. For me that made up for the uncomfortable seat and the slightly bland meal(s). I will give TG credit on making an effort to sort me out a veggie meal at the last minute (I hadn't pre-ordered it) - yet TG went the extra mile to satisfy me as the passenger. Inflight entertainment was brilliant too! So many choices! I'd definitely fly them again and recommend that you fly Thai!","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Michael Little","Australia","2012-10-04","JFK-Zurich-London City in A330 and RJ100.Smooth online check-in and bag drop at JFK. The lounge was pleasant but a limited range of food. Onboard the seat to Zurich was comfortable though when fully laid back was a little short for my 188cm length. The food and drink were excellent and service was exemplary. The transfer at Zurich airport was easy. On the RJ100 our bulkhead seats were comfortable enough and the cabin attendant was very attentive. A pleasant light meal was served and our suitcases arrived promptly. I recommend Swiss.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alessandro Iglesias","Brazil","2013-09-12","Flight from Lisbon to Salvador (Brazil). We left on time but staff was very rude and never took care of the requests of the passengers. I asked for headphones but they took 2 hours to arrive and half an hour for a glass of water. The entertainment system was not working properly and some movies never started playing. The speakers were really bad and we could barely hear the announcements. The seats are old and quite uncomfortable. Food was ok and we arrived on time.","","","Economy","","2.0","2.0","1.0","3.0","2.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","N Do","France","2013-09-12","GVA-LIS then LIS-RAK. I should have booked a low cost company. Onboard the crew did not smile. On top of that our seat had broken individual air conditioning thus we had all the air on our face. Requested a seat change however they definitely make us feel like a burden during the flight which was only 1.5 hrs long. Scheduled to fly back on Monday. Can't actually call it service but forced attendance!","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Thomson","United Kingdom","2015-06-16","The only problem I have with booking through Thomas Cook is being tied into their airline for flights. Recently flew between Glasgow and Corfu, as a seasoned traveller on both scheduled and charter around the world they are easily the worst airline I've ever flown with. That included single prop local flights in the back of beyond. They are clearly letting their aged 757-200's slowly but surely crumble with the newer A321's being brought in as replacements. Having flown on several 757's I knew to expect cramped seating and miniature tray tables. However allowing the interior trim of your aircraft to fall into disrepair is unacceptable. On the outbound flight, on one of the older 757's in the fleet the toilets were looking decrepit and I noticed the tray table of the person next to me was sagging on one side. The cabin crew are friendly enough, however on the outward bound service they were extremely slow bringing the trolley down for drinks, it took a good 2.5 hours for the breakfast service to begin (around 11.30 UK time) so by then we were pretty hungry having been awake since 5. The duty free service didn't make it past row 7, and there was never a second drinks service. The inbound journey however was even worse, there was a piece of foam hanging down between the front galley and the bulkhead. The armrest on my seat was broken, with the trim hanging off the top and the seat recline button jammed in. Which I ended up fixing myself with the trim just being placed back on top. During takeoff water dripped down onto the seat next time mine, I pointed this out to the cabin crew who seemed relatively uninterested when they finally came around after a 10 minute wait from pressing the buzzer. The food on the return leg turned out to be two spicy options, chicken curry and braised beef. For some bizarre reason there were chillies through the beef. Flown with the airline three times now and had 2 awful experiences, won't use them again. ","","Solo Leisure","Economy","Glasgow and Corfu","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Martin","United Kingdom","2015-06-15","I'd never normally fly with someone like Thomas Cook but only did so because very few low-cost airlines go to Tunisia. Their website seems quite long-winded but would recommend doing on-line check-in as essentially jumped the queue at the airport desk. Reserved seating was horrifically expensive but we did it anyway. Unfortunately we had one of the older A321's both ways so the cabin was looking a bit old and tired but adequate for a 2hr 40min flight but on the plus side cabin crew were very friendly. Didn't bother with in-flight meals but good enough selection of drinks and snacks, and averagely priced as airlines go. Both the outbound and inbound flights were on time which was a bonus as have heard bad things about Thomas Cook's flight punctuality. Would fly them again but probably only if I had to as they're no better than the low-cost carriers who even with the extras are considerably cheaper.","Airbus A321","FamilyLeisure","Economy","East Midlands to Enfidha","6.0","3.0","5.0","3.0","","4.0","","2.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Neill","Switzerland","2014-12-18","ZRH-BKK on November 14: on this route Thai use an old Airbus A340. Seats were of the old 'slide down' style in a very dense seating configuration. No storage space in the seat and no direct aisle access for the window seat. Overall the seating was more like premium economy. The wine choices were good but unfortunately food quality and presentation were of low quality. Choice in the inflight entertainment system was limited. I was surprised that they would use such bad equipment for a route with a very long overnight segment on the westbound route. This choice became even more puzzling when on my connecting segment from BKK to PVG the plane (Boeing 777) had a much more modern business class product with flatbed seats for a much shorter daytime flight.","","","Business Class","","3.0","1.0","4.0","2.0","2.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Graubard","United States","2014-12-10","TG418 from KUL to BKK and TG 642 from BKK to NRT - Business Class. 777-300ER and new 787. 777-300ER aircraft with older style seats but still comfortable. Flight boarded only 15 minutes before scheduled departure but using 2 jet-bridges they had the door closed and pushed back on time at 21.00. Smooth take off and prompt dinner service by smiling flight attendants. Good food and friendly service for the 2 hour flight. Good AVOD entertainment on large screen and tons of legroom. Landed on time but taxied to a remote stand which was irritating as there were at least 15 airbridges in the Thai area that were free. Bussed to the terminal and long walk to connecting flight. Used the Thai Royal Silk Lounge - good food but awful seats and so crowded. Tiny lounge for being the hub of the airline - and used by other Star Alliance passengers. My travel companion and I spend 15 minutes in there and preferred to sit in the terminal. TG642 to Narita was boarded by bus so again a long bus ride to the plane. Amazing new 787! Warm greeting upon entering and led to seats. Comfortable pods with a lot of room and amenities. Take off just after midnight for 6 hour flight - meal served quickly and very delicious. Service perfect - smiling attendants and they predicted your next request. Slept 3 hours comfortably and with individual air vents keeps your seat area cool. It's ridiculous that many new planes come without the air vents. Breakfast an hour out of Narita and once we landed short taxi to the gate. Really the best Thai flight out of the 3 I took on the round-the-world journey.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Ed Gelbstein","France","2012-10-02","Flew on 5 September Zurich to Los Angeles on LX40 Business Class a day flight of 11 hours. Shortly after lunch the cabin staff proceeded to close all the window blinds making the cabin dark as if it was a night flight and stopped people opening them until two hours before landing. This made it even harder to cope with jetlag as the plane arrived at around 5pm Pacific time and we were expected to go to sleep again. Complained to Swiss who basically said ""it's policy"". The selection offered in the entertainment system is poor and the food not brilliant when you consider what you pay for the ticket.","","","Business Class","","2.0","4.0","2.0","3.0","2.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","O Buyukmutlu","Saudi Arabia","2012-09-28","Overall a terrible experience. Two months before the flight I requested a bassinet for my daughter and asked Swiss to reserve seats for us close to bassinet. When I got onboard I found our seats far away from bassinet. We needed to ask people sitting in front to change their seats with ours. Additionally the cabin crew were very rude. When I requested a toy for my daughter the hostess reacted with an angry tone and said 'do not you see I am busy?'. She continued to show the same disrespectful behaviours during the flight. Moreover the food was an awful pasta dish.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Stevens","United States","2013-09-10","Flew from Zurich to Lisbon and then from Lisbon to Paris on a different trip. Zurich to Lisbon was the most uncomfortable flight I've been on (until the one from Lisbon to Paris). The seats are minuscule and legroom is non-existent. I'm 6'3 and my knees were unable to fit behind the seats large metal plates and brackets from the seat in-front of me on both flights were cutting into my legs. My legs literally had to be set all to one side and somewhat on top of the armrests in order to not have metal gouging my knees. My Wife is 5'4 and also had problems sitting in the seats without her knees hitting the metal plates on the seat in front of her. The 1st flight was only delayed 20 minutes. The flight from Lisbon to Paris we waited at the airport for 14 hours from the time we got there with minimal or no updates. Of-course when we got to Paris all of our bags were lost. But luckily we got the bags 3 days later. I will never fly TAP again.","","","Economy","","","1.0","4.0","3.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Howe","United Kingdom","2015-06-13","Our outgoing flight was uneventful and the staff were friendly, but a couple of the staff on the return flight both sounded and appeared totally bored and disinterested. The safety procedures were gabbled by them in such a hurried robotic way that on 3 occasions they had to repeat a sentence as they had jumbled up their words. There was no eye contact with customers, let alone a warm smile. On both flights, the seats are so close together that for many passengers, the trays cannot be pulled down flat, which is dangerous with hot food and hot drinks. Decaffeinated drinks are always recommended on flights, but not offered. The staff did find one for me in each direction, but of course it isn't part of the regular drinks on offer, so I had to wait until they'd finished taking out the other drinks, All in all we did feel a bit of a nuisance being there at all.","","Couple Leisure","Economy","","4.0","1.0","2.0","3.0","","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Billiald","United Kingdom","2015-06-13","Our party of four flew to Dalaman, Turkey by Thomas Cook.  Never again, the flight is 3.5 hours long and after 1.5 hrs the flight crew announced they were having a break of half an hour.  We, the passengers, were to order our drinks before their break because they would not be taking orders during their break.  I was not allowed to use the loo nearest the cockpit because that was were their break was taking place, I had to queue at the other two loos! The seas are jammed together, the trays are higher up than average to be able to allow less leg room.  ","","FamilyLeisure","Economy","","1.0","1.0","1.0","1.0","","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","H McCann","Hong Kong","2014-12-10","Hong Kong - BKK TG 639 Business class. Lovely flight. The upgraded cabins are warm welcoming and modern. The Thai staff were attentive and efficient. Welcome drinks were offered including a second round and service was efficient. Because of the flight time (dinner time) and the relatively poor selection of food in the lounge at HKK the meal service has room for improvement. Thai has the best flight times between HKK and BKK and you can consistently snag an a decent price in the royal silk cabin without too much pre planning. Wouldn't hesitate to fly THAI on this route in the future. Have never failed on service in my experience.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Luke Collison","Australia","2014-12-10","I travel to Thailand at least once per year with my wife and always use Thai Airways. The primary reason for this is they have a direct flight from Brisbane. In the 7 or 8 flights I have undertaken during the past 4 years I have found the service to be consistently good if not outstanding seats comfortable and the food more than satisfactory to very good. I always buy my tickets direct from Thai Airways and I find if I monitor their website I can purchase tickets as cheap is not cheaper than any other agent/organisation. It is also easy and quite inexpensive to amend your ticked if you book direct even if you are on a discounted fare.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","H Hultman","Sweden","2012-09-27","ARN-ZRH-PEK in economy. Overall we were happy with our flight to Peking. The service was good and the food was ok. Entertainment on the flight to Peking was on demand and they had a good selection of movies and series. Seats were fresh and comfy. I would fly with Swiss again!","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","N Werner","Switzerland","2012-09-27","Flying with Swiss longhaul is always a gamble when it comes to service. The hard product is usually pretty ok but in general the service provided is usually not that overwhelming and does not live up to their slogans. On a recent flight ZRH-NYC-ZRH this was again visible. The service to NYC was quite good and especially one flight attendant was very friendly and polite. The return leg was overshadowed by one flight attendant who was very rude and unfriendly and barking at passengers in a very brusque way when it came to the drinks service. The younger attendants seem to be better and still have that customer focus but still there is a long way to go to be world class.","","","Economy","","6.0","4.0","3.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Kristensen Laust","Denmark","2013-09-05","Flight from Portugal to Brazil the seat had no working entertainment system when they came to me they had run out of all items except lasagne. The staff were rude and had no interest in solving the problems.","","","Business Class","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ian Hollins","United Kingdom","2015-06-06","MAN-FUE-MAN. Superb trip both sectors friendly staff plenty of room and good quality James Martin meal - this airline has massively improved and is now a serious scheduled player.","","","Economy","","8.0","5.0","5.0","5.0","2.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Thomas","United Kingdom","2015-05-31","Just got back from Lanzarote to Manchester - 15 hours late. On arriving at the airport we queued at the check-in as normal to be handed a letter that told us the flight was delay until the next day with no explanation as to why and no rep in sight. The letter explained we'd be taken to a hotel and provided with 1 meal and a drink. The next morning we were made to leave for the airport at 6.45am again not great with two small children! Finally got to the airport to again be greeted by another letter and no rep saying we are now flying with HiFly airline and again delayed by another hour. What an experience that was the plane was awful there was no inflight entertainment and the staff didn't speak English and constantly argued due to the amount of pressure they were under. Not a great experience and definitely not worth the money we paid. This flight was worse than a budget airline so why it was sent to collect us I will never know. Very poor customer service and I will not be booking a package holiday with them again.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Wade Lindqvist","Sweden","2014-12-04","TG 475 BKK-SYD B744. Full Flight. Nov 29 2014 in economy. FA's good. Thai does it well. IFE just adequate but the system is clunky and unresponsive. But and it is a big but the seats are appalling. Zero padding on the seat back. It literally feels light thin cloth on the plastic shell. Just a tip you order a seafood main meal you get a seafood breakfast?","","","Economy","","7.0","1.0","4.0","3.0","3.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Graubard","United States","2014-12-04","TG 920 FRA to BKK. Business Class A380. Used the Lufthansa Senator Lounge which was great. Took a shower as I had arrived from Chicago on UA and the facilities were excellent. Good food and plenty of seats in the lounge. Boarded upper deck of the A380 and warmly welcomed by the crew. Hot towels offered and a drink before take off. Was in the last seat of the Biz Class (27 K) and enjoyed it - the small economy section behind is nice as they don't allow children there so it is quiet. The food was average but had good flavor. AVOD Entertainment had plenty of movies and TV shows to watch on the 10 hour flight. The attendants were very friendly and accommodating but I was surprised that after dinner and before breakfast they never came through the cabin offering drinks and snacks. If you went to the galley they would happily deliver whatever you wanted to your seat but even on American and United they come thru every few hours with water (and that is in economy). Landed on time and bags out quickly. Overall a good flight and the A380 is so quiet.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","U Günther","Switzerland","2012-09-24","ZRH-JNB in Business. Service was pathetic. You depart at 23.00 at night and it took more than one hour before they even started serving the drinks. I had to ask for my dessert 2.5 hours later. When I complained about the service to the head purser telling him that this was the worst service in C on Swiss ever the response was simply ""Really?"" The poor service continued the next morning. Breakfast was served consisting of bread a fruit salad and some cheese. Half an hour later they came around offering the eggs - everyone was however done eating by then. It so much depends on the crew on the flight. Most of the time I get the feeling they are just flying along with you not really there to serve you. Friendliness seems like a burden to the crew.","","","Business Class","","2.0","3.0","1.0","4.0","4.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Freitas","Portugal","2013-09-04","FNC-LIS-FNC. You should choose a low cost airline rather than this. The price paid does not reflect the service. Most of the time there won't be any meal due to their constant policy of flying with minimum crew. Can't understand why this happens but it seems to be a general policy of the company now. Flight attendants seem miserable and unhappy doing their job. It's incredible how much their service has decline in recent years mostly due to their comfortable monopoly of profitable routes. Avoid at all costs.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Miller","United Kingdom","2015-05-25","My husband and I travelled from Lanzarote to Glasgow on Thursday 21 May 2015 on flight TCX3413. We arrived at the airport at 3.45 pm our flight was due to depart at 5.15 pm. We had already booked our boarding passes online but discovered this facility was not in use and ended up queuing for about 45 minutes. There was four check ins and one was reserved for priority boarding and used for approximately 25 minutes. We had to wait another 30 minutes before it was used for other passengers. By the time we got through checking in it was about 4.30 pm. We checked the board to find the departure gate was No 2. There was a queue forming at the gate and we joined it thinking that we would be boarding in time for take off at 5.15 pm. No information was given regarding the flight being delayed. At 5.30 we were told that the flight was delayed and could not give us any more information she told us to take a seat and wait. There was very few seats available. It was 6.30 pm when it was finally announced that there was a computer fault. By this time we had been standing for over three hours. I understand there can be delays but what I don't understand is that there was no other Thomas Cook rep there to keep us informed as to what was happening. The flight finally left at 8.15 pm we arrived home at 2.00 am. It spoiled the end to our holiday and cost us money for a taxi as the person picking us up was working that morning and was unable to come for us.","","","Economy","","2.0","3.0","3.0","0.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Baioni Patrick","United Kingdom","2014-12-01","Very negative experience Thai Airways is very pricey and their service is getting poorer over the years (I'm a Gold member and I often travel with them). They now switched back to old 747 from Bangkok to London and despite flying business I hardly noticed any difference with the economy class in terms of quality. Seats are very narrow and not very comfortable the video screen for the onboard entertainment is noticeably smaller than for other seats and old (also difficult to return to its stowed position without any difficulty). Old movies (same as few months earlier). Food in particular was very poor and with little choices (I had better food on economy class in the past) and service was also very poor compared to the past (little care to details). This should probably be my last business flight with Thai Airways.","","","Business Class","","2.0","2.0","2.0","1.0","2.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Hoppe Wilhelm","Thailand","2014-12-01","11/11/2014 TG 921. 17/11/2014 TG 920. I have just come back from a first class flight from Frankfurt. It was the A380 a very good plane. The seat is excellent so is the service. I can not say the same about the food. In Qatar business class you get better food and selection. For the first time Thai Airways did not offer a drink list! I thought last week on my flight to Frankfurt that was just forgotten but no no more drink list - very poor!","","","First Class","","7.0","5.0","5.0","2.0","5.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","David MacMillan","United Kingdom","2012-09-24","Zurich to London Heathrow A320 easy check-in very nice lounge lovely airport. Slightly late departure due to late inbound aircraft. Ground staff and flight crew did all they could to do fast turnaround and apologise for delay. Clean aircraft and free decent food in economy including nice Swiss chocolate bar. Full aircraft but fast boarding. Very fast luggage retrieval at Heathrow. Overall an excellent flight and good value.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Guerin","Australia","2012-09-23","Flew from Bangkok to Zurich return. I have mixed feelings about writing this review as the flight home was spectacular but the service on the flight over was amongst the worst I had ever experienced. Summary: Flights both legs were on time. Modern fleet in good condition - good inflight entertainment (would be great except poor quality headphones). Service terrible on way over. Attendants would not reply to bell and had to get up for water at night whilst attendants were talking at back of aircraft (they looked at me like it was an inconvenience when I asked for water - I felt like I was rude for asking). I must say however the crew on the flight home were the opposite and I could not speak highly enough of the service and would be amongst the best I have experienced. Anyway my overall opinion would be to give them a go as if it was anything like the way back I would recommend.","","","Economy","","5.0","4.0","4.0","4.0","4.0","","","0.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Don Hunter","France","2013-09-02","I flew GVA-LIS-ACC on 24 August business class. The first 2 hour sector was very average with no inflight entertainment (A319). Lounge in LIS ok but very busy. The problem was the LIS-ACC sector. Business class. The seats were economy 1970 style. I thought there must have been an equipment substitution but the crew informed me this was indeed Business class. Truly a 3rd world set up and I will avoid TAP at all costs in the future. Crew were disinterested and the food offering miserable even for economy. Someone needs to wake up in this airline's senior management.","","","Business Class","","","1.0","2.0","2.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Wendy England","Portugal","2013-08-29","LIG-LGW and LGW-LIS. 23rd August and 27th August respectively. As mentioned in many other reviews here there was an extremely long check-in queue with only two check-in desks open. The flight was over an hour delayed in departing. This was followed by a very long delay in luggage retrieval at Gatwick which to be fair might be more the disorganisation of Groundforce. Return flight on the 27th was appalling. I was probably one of the first people to check-in so did not know there was no inflight service available until we had been in the air for almost an hour. I had to virtually beg for a cup of water. What I would like to know is how TAP thinks it can hold on to its share of the market in this way. The Star Alliance has given them a huge advantage by using the names of other well-reputed airlines to sell tickets but I warn other to ensure that their Lufthansa flight is not run by Tap Portugal because the flight I took on that occasion was the worst flying experience I had ever had. This last experience has simply ensured that I will do my utmost to avoid flying with Tap again.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Lloyd","United Kingdom","2015-05-18","My husband and I flew to Las Vegas from Manchester on May 6th 2015 on a refurbished Airbus 330. I was pleasantly surprised how good it was plenty of leg room (my husband is 6ft) food was very tasty and the staff were pleasant and helpful. After reading bad reviews of Thomas Cook it was with some trepidation I boarded the plane however they were quickly dispelled when I saw the onboard seat configuration (2x4x2) and the TV screen on the seat in front. I flew to New York with American Airlines once who had 2 TV screens for the whole plane showing Disney films - yes you pay for Premium films and a headset it's £6 the exact same holiday with Virgin was a £1000 more expensive !! Would definitely fly with Thomas Cook again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Toni Thomas","United Kingdom","2015-05-13","Booked a cruise which uses Thomas Cook Airlines. After my last flight with them I said I would never fly with them again but on this occasion we had no choice. Staff are great the flights were on time both ways but I cannot cope with how small the space is between you and the row in front. The space is that small you can't get your tray table down properly and I'm by no means overweight. they need to stop trying to pack so many people in I certainly won't fly with them again.","","","Economy","","7.0","1.0","4.0","4.0","2.0","","","0.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Wade Lindqvist","Sweden","2014-12-01","SYD-BKK TG 476 B744. Minimal delay on departure early arrival. Very full flight but great cabin crew. Food OK but it's plain plane food. Cabin crew presence and hydration runs very good. IFE so-so but for a 9 hour sector I could find enough to watch. However the seat was the worst that I have ever experienced in my way too many years. Seat back had literally no padding! The metal bar mid thorax was obvious through the thin fabric. Two blankets and a pillow made it tolerable.","","","Economy","","6.0","1.0","4.0","3.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Wade Lindqvist","Sweden","2014-12-01","BKK-SGN B787. Short 1 hour sector on new comfortable craft. Snack box meal service. No head phones for the IFE? Light PAX load nice crew. Slightly late departure on time arrival.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Gold","United States","2012-09-19","JFK–GVA–JFK in economy. The aircraft seating and IFE were great. The food was appalling (even by airplane standard). The crew were disinterested and outright rude. I asked for a glass of water 4 hours in and was told to get it at the back galley. When I got there all the crew were sitting around chatting. They ran out of white wine within 90 minutes of leaving Geneva. Overall the service was really poor.","","","Economy","","3.0","4.0","1.0","1.0","4.0","","","0.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-08-27","Lisbon - Barcelona (TP1048) - This particular flight is constantly delayed. Booked to depart at 20.30 on a regular basis leaves before 22.00. Its my 7th consecutive delay this year on this route and to be honest TAP Portugal have a serious problem with time. On this flight no information was provided first info comes at 21.00 the flight should leave at 21.30 then a second one putting the departure date at 22.00. The flight leaves at 22.40 arriving in Barcelona the next day. I leave the airport at 02.00 (expensive Taxi fare home). Onboard the staff were OK but keeping the low standard service. A simple excuse in Portuguese and in imperceptible English. The airplane was dirty and smelly and once more no food on board. For TAP Portugal frequent fliers its becoming a nightmare deal with constant delays bad service and no food on top overpriced tickets.","","","Economy","","","3.0","2.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Liz Goodwin","United Kingdom","2015-05-10","Having read so many poor reviews prior to travelling to Holguin Cuba on the 27th April I was pleasantly surprised by our flight. The staff were all charming and worked so hard. We recently flew to India with Emirates airline. the leg room was just as good as a scheduled airline the food was just as good the staff were just as good. Obviously flight a lot cheaper so seats a little harder no free drinks etc. I would definitely use airline again. Kind staff for a nervous passenger too.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Massanyi Paolo","Sweden","2014-12-01","Very good experience flying from Stockholm-Bangkok-Koh Samui-Bangkok-Stockholm. Loving the new B777-300 aircraft. Good vegetarian food. Great service and friendly cabin attendants. No complaints at all.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Wade Lindqvist","Sweden","2014-12-01","SGN-BKK TG 551 Nov 24 A320 Operated by ThaiSmile. Short sector little over 1 hour. Snack box meal service was OK. Full flight with very tight seating. Cabin crew good but had trouble asserting themselves to have electronics shutdown for take of and landing with the north Asian passengers speaking mandarin being very uncooperative. No IFE. Remote stand with over 20 minutes to terminal. Congested immigration of course not their fault.","","","Economy","","6.0","2.0","4.0","3.0","1.0","","","3.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","T Charles","United Kingdom","2012-09-12","LHR to Palma Mallorca via Zurich outward on the 3rd July in Y class return on 10th July in C. Trouble free check in at Terminal 1 slight delayed departure to Zurich but we were kept informed and the crew came round with a tray of chocolates as we were waiting 10mins which was a nice touch. Spotlessly clean Airbus 321 with welcoming crew. Fresh croissants served with a hot drink. Plenty to keep you occupied during the connection at Zurich airport with a wide range of shops and facilities. Flight to Palma full legroom fine in Y class not cramped good quality Sandwich and hot and cold drinks again served by great flight attendants. 3D route map shown on overhead screens informative. Return in C class was fantastic I was booked on the 1735 departure from PMI but because the departure of that aircraft from ZRH was 30 mins delayed I was automatically switched to an earlier flight at 1630 to ZRH. PMI to ZHR was with Eidelweiss airlines (same group as Swiss) excellent meal in Business food was well presented and served professionally then a cheese board. The Lounge at Zurich is not the best food choice is rather limited but didn't need to eat. Onward connection to LHR busy but plenty of room in Business class more mature but professional crew meal and drinks served. Again well maintained aircraft interior. Sadly the problems started as we approached LHR as usual had to hold for 30 mins before landing and then they were not expecting us at the allocated air bridge so no staff were there to meet the aircraft. After waiting 15 mins they did find a member of the ground staff and we had to disembark via the rear exit onto buses which took us to the terminal as they could not use the airbridge.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","D Lagorce","United States","2012-09-10","This was our first flight with Swiss Air. We flew from Zurich to Newark. The only complaint we could come up with concerns the Zurich Airport. Very chic but ultimately passenger unfriendly. Allow yourself extra time to navigate all the ups downs corners and corridors!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Matt Grant","United Kingdom","2013-08-20","Manchester to Lisbon 7th August 2013. At check-in there were 2 very long queues. Near to the front of our queue the TAP staff just got up and walked away. What followed was further disarray as the other staff simply shrugged. Left to simply go to the very back of the remaining queue. On the return journey there was a similar case with half a dozen different flights merged into two queues which then resulted in 'emergency desks' being opened. Check-in took 2 hours on this occasion. Boarded on 07/08/2013 from Manchester to Lisbon. Departure time of 11.20am passed and we were delayed. No communication as to why. Then the cabin crew started to frantically count the passengers - with patchy information provided to individuals. Around 2 hours into this debacle passengers were each offered a small glass of water. 3 hours 10 minutes after proposed take off time we departed. No apology and no clarification given.","","","Economy","","","3.0","1.0","2.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Kristoffer Michelsen","Denmark","2013-08-18","MIA-LIS-CPH 10/08/2013. MIA-LIS: Check-in was fine. Flight left on time. One of their older A330 with old interior. The person TV's didn't work. Flight time was 8 hours. Food was very good a choice between fish and pasta. I choose pasta and it was delicious. They came around with water during the flight breakfast was good as well. Landed on time at 5am. LIS-CPH: A320 Crew was very nice. Flight departed on time went smoothly. They served some kind of fish with mashed potato. Landed on time. Baggage was also very fast.","","","Economy","","9.0","3.0","4.0","5.0","1.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Dave Callister","United Kingdom","2015-05-08","Boeing 757-200 MAN-SSH rtn. We travelled to and from Sharm el Sheikh and I must say what an awful aircraft they used for a 5.5 hour flight. Seats really crammed together - no inflight entertainment at all - and by the looks of it the plane must have been 20yrs+ old. On the way back home - we boarded the plane and shortly after we were told there was a problem with the aircon - we had to wait for an engineer to turn up - so that was an extra hour sat in them horrible seats waiting to leave. The aircraft issues aside - the cabin crew were alright - apart from when they started their break and someone was pressing the attention bell but none of the crew moved to see what the passenger wanted. After the bell had been rung 3-4 times the crew eventually came out. Surely if the bell is rung they could take it turns to see what the issue is.","","","Economy","","2.0","1.0","3.0","4.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","David Newman","United Kingdom","2015-05-05","LGW-ACE pleasantly surprised to find we were flying on an Airbus A330 which we were informed had recently been refurbished and was very nice inside. Flight left on time and aircraft was very quiet and smooth. About an hour into the flight my wife felt unwell just nausea she was well looked after by cabin crew. We had pre-booked seats and a meal which to be honest was terrible. So to sum up nice aircraft and cabin crew but do not bother with meals.","","","Economy","","8.0","4.0","4.0","1.0","3.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Hawk","Thailand","2014-11-20","TG931 Paris - Bangkok A380 Business Seat 19K. Departed on time and Business cabin was around 75% occupied. Very good FAs on this flight service was well organized and the crew were trying hard to please the passengers. A word of warning to fellow travelers flying Thai A380s avoid seats 24B and 24J these seats are right opposite the toilet doors and I have observed many complaints from fellow passengers wanting to move from these seats.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","R West","Thailand","2014-11-20","I flew from Melbourne to Chiang Mai on a very cheap discounted ticket bought on the Thai website. At check-in I was asked to show the credit card I had used to book the flight. I was able to produce the credit card so no problem. Thai is not the only airline to insist on sighting credit cards but I would prefer it if they had better fraud prevention methods than that. At check in I also asked for an exit row aisle seat and was given one - no problem and no request for extra money. Two meals were served on the first flight to Bangkok both offered choices for the main dish and my choices were both tasty. The staff did numerous water/juice runs throughout the night and the washrooms were kept spotless. The seats were quite hard but I did sleep some. On arrival in Bangkok I cleared Immigration and then - after the brief flight to Chiang Mai - customs in Chiang Mai were a breeze. Thai has always been and still is a decent full-service airline in my opinion.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","William Brandoe","United Kingdom","2012-09-05","Economy LCY-ZRH-MUC (codeshare meant LH ZRH-MUC). C MUC-ZRH-LCY. All in all good experience. Everything on time minimal hassle in the ZRH connections. Good roll in Y to ZRH chocolate bar from LH ZRH-MUC. Food in C on way back good. Roomy on jumbolinos so no complaints - decent Swiss wine helped. Only bizarre event was leaving a/c at gate B35 ZRH ascending to passport control and wandering along corridors to D35 to board the same a/c.","","","Business Class","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","M Baig","United Kingdom","2012-09-05","Flew LHR-IST. Check in quick and efficient at Heathrow nice lounge for a European flight. Service was good and the crew very friendly changeover at Zurich very well organised with priority boarding - was the only pax in business to IST so a very personalised service with two FA s looking after me. Will definitely fly again.","","","Business Class","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Beverley Wright","United Kingdom","2013-08-13","Worst airline I've travelled on. Flight Heathrow to Lisbon delayed missed connection issued connection flight to Funchal. Sent from Lisbon onto Porto more delays then Porto to Funchal 11.55pm had 5 mins to get flight told to run and as we took off the landing lights at runway were being switched off behind us! Then delays on 11 August 2013 3 hour delay at Lisbon to Heathrow. I think every TAP flight was delayed on departure board. No staff around so no proper info being given out.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Jeff Stump","United Kingdom","2015-04-28","My wife and I flew from Manchester to Varadero Cuba departing 10th April 2015 and returning 24th April. We have flown with Thomas Cook Airlines several times over the years - never again! We have noticed over the last few years the airlines practice of offering the opportunity to pre-allocate your seat by paying an additional charge. So we've waited for the airlines to start deliberately splitting couples and families up. It's started! At check- in at Manchester Airport we were allocated seats next each other. However one of the cabin crew came down the aisle followed by a couple and told me ""there has been a mix up at check-in these people have paid for your seat"". I showed her my boarding pass clearly printed with my seat number and explained that everybody on the plane had paid for their seat! She told me that these people had paid extra to pre-book their seat my argument wasn't with them and I gave up my seat to sit in the row behind my wife. The member of cabin crew explained that - according to Thomas Cook Airlines definition - this was classed as ""next to"" my wife! These seats were in a central 3 configuration and the lady next to me in the middle seat told me her husband was five rows back. The lady on the other end of the three told me she had asked for a window seat next to her husband she was placed in an aisle seat two rows in front of her husband. The return flight started in similar vein. We were allocated seats in rows one behind the other. These were in a middle four configuration so imagine my reaction when we found that my wife was seated next to family of three and I was in the row behind next to a couple. Simple solution - I waited until the passenger arrived for the remaining seat next to me and asked him if he would swap with my wife which he was only to glad to do. As we were doing this we found out that half the plane had swapped seats in order to sit with their friends and families. This Mass Musical Chairs totally confused the cabin crew who had no idea who was where. Add to this the fact that you now have to pay for headphones pay for entertainment pay for meals (this was a joke the cabin crew had a list of who had ordered meals but this bore no resemblance to the seating list they were supplied with). Eventually they just handed out meals to anybody who wanted one! Sorry Thomas Cook you're losing customers with your greed. Even Ryanair tell you in advance you're going to get ripped off - they don't pretend it's anything else certainly not a benefit or an upgrade which you are trying to pretend you are ""offering"". Never again!","","","Economy","","","3.0","3.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Julie Jefferies","United Kingdom","2015-04-26","We recently holidayed in Cuba with Thomas Cook (3rd to 17th April) and apart from being forgotten and left behind at the hotel in Havana (were told we could use the toilet then the bus immediately left without us - they did return) the holiday itself was excellent. Both hotels were wonderful but having paid a total of £200 each to upgrade to premium economy we were really disappointed with the flights. Leaving Manchester was brilliant as we were duly given 'priority boarding' ushered through quickly smiling attendants assuring us we'd 'paid for it' and at Varadero airport our luggage arrived first having also received priority treatment. However that seemed the full extent of the perks. Despite the promised of being ""able to watch a selection of the latest blockbuster movies and our favourite classic movies hit TV shows and radio channels"" we found it was impossible to listen without purchasing headsets - clever wording indeed! Further although the website shows a number of goodies available in premium economy (drinks newspapers etc) none of these are available until May (not made clear.) Worst of all however was the lack of priority treatment on the way home. While there was one queue for 'priority' there were two lanes for 'VIP' so that a couple that paid £20 each to enjoy air-con and freebie drinks and eats at the airport were prioritised and ushered through a good twenty minutes before us. Our luggage was treated with similar disregard and given no priority at all trundling out long after many others had left causing us to miss our booked train home! While on the flight back we begged the staff to warm up the cabin. In row 7 the fans were blowing icy air right around our heads/necks and the crew seemed completely unable to rectify it so we got very little sleep at all (the sleep situation being worsened by people stomping through from the cabin behind to use the front loos - with there only being 1 toilet between 49 of us this resulted in frequent and frankly unnecessary queuing. So my advice to you is think long and hard before paying out to turn left with Thomas Cook - I'm really not sure it was worth stacking another £400 on our holiday!","","","Premium Economy","","7.0","3.0","5.0","4.0","4.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","George Bouzidis","Australia","2014-11-20","New Boeing 787 aircraft between Perth and Bangkok return. Usual first class service by cabin staff who were quick attentive and nothing was a chore. Food was of good quality and ample. Thai however have missed the opportunity to configure seats to avoid window passenger hurdling aisle passenger to use amenities. Although lounge facilities in Bangkok are excellent the use of the Perth lounge operated by Qantas is unacceptable. Lots of alcohol but little edible food. Thai better off providing $20 food voucher to be spent at airport cafeteria.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Baylis","United Kingdom","2014-11-12","Heathrow/Bangkok/Heathrow business class. Average at best. Disappointing lounges particularly Bangkok with tired furniture and decor. I have never before been in a business class lounge when you couldn't get a glass of wine! The flight accommodation was not good with uncomfortable seating which did not covert into flat beds. On the outward leg the cabin was reduced to darkness after the first couple of hours into the flight despite it being early afternoon which made no sense (except perhaps for the cabin staff). Same on return but quite acceptable as this was a night flight. Half way through the flight the toilets ran out of hand towels. On both flights the service seemed rushed. We have had much better experiences with other national carriers particularly Singapore and Emirates and will not be flying with Thai again.","","","Business Class","","5.0","2.0","2.0","2.0","4.0","","","3.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","L Cameron-Lewis","Canada","2012-09-05","Flew on three sectors. LHR-ZRH ZRH-GVA and GVA-JFK. European flights were pretty standard business class. Coach class seating but with a light meal and wine thrown in. Crew on European flights were absolutely delightful. Geneva New York on an A330 on 15 August 2012 was delightful. Seats not super comfortable but they are lie-flat. Food was really not very palatable but that's true of virtually every airline. Wines were lovely deserts were nice. Crew were attentive. The aircraft was immaculate with larger than usual washrooms. Would happily fly them again.","","","Business Class","","10.0","3.0","5.0","4.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Golnar Rahbaran","United States","2012-09-04","My flight was direct from Zurich to Los Angeles and I had it booked online two months ago. First of all Swissair had changed my flight status to Standby because they had over booked which was very upsetting to me. I was finally able to get on the flight just to find out that my seat was right in ""front"" of the toilet door! I had never been in a plane where they had taken out a set of toilets to add passenger seats there! Not only did I and the other two passengers next to me had to tolerate the stench from the bathrooms the whole flight we also had to tolerate the heigh traffic of passengers using those bathrooms and the loud noise of the flushes on a constant basis! I also had no leg room because they had placed a metal case under the passenger seat in front of me! I really expected so much more from the Swiss!","","","Economy","","1.0","1.0","5.0","3.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Blonk Enzo","Belgium","2013-08-12","TP2568 VCP-LIS on Aug 10th 2013. You pay a fortune for the worst service even a smile from the crew isn't included. Food served in economy is the worst I ever had (even for TAP standards) : dry bread for breakfast some cheesy fish for dinner. Inflight entertainment is a choice of 13 channels that play in loops (something I haven't seen on a flight for over 10 years). The only good thing is a bit of leg-space (better than some Air France Boeings) flying to Brazil. The ground personnel are not much better. Connecting flight to Brussels TP614 delayed 2 hours and they were not willing to put me on a Brussels Airlines flight that left in 60 mins even for a Star Alliance Frequent Flyer that I am! Result: 6 hours waiting at Lisbon Airport.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Ann Manson","Australia","2013-08-08","Can only talk of my one and only TAP flight Lyon to Lisbon. We were given an upgrade to business very lucky indeed. But more importantly the flight left and landed early important as we were meeting family in Lisbon they also arrived on an early TAP flight from Barcelona.","","","Business Class","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M A Richardson","United Kingdom","2015-04-16","I recently flew from Manchester to Orlando return with my partner and son. We flew out on 27th March on flight TCX 724 in economy on a refurbished airbus A330. The flight left on time the crew were pleasant and the food (vegetarian meal) was surprisingly edible. The seats were quite hard but bearable. There was basic in flight entertainment but you could upgrade to the better entertainment package for £4. My son did this and he seemed to think it was worth it. We returned to Manchester on 7th April on flight TCX 415 in economy. This flight was late departing Orlando due to a disturbance on the plane during boarding. This was dealt with quite professionally by the all male cabin crew and the flight returned to Manchester without further incident. Overall I would recommend Thomas Cook airlines. We priced up the same flights with Virgin Atlantic and the Thomas Cook deal was several hundred pounds cheaper. I appreciate that the Virgin price is all inclusive but even taking into account the extras such as baggage seat choice meals and drinks on board the total price was still significantly cheaper than Virgin. I believe that Thomas Cook do not fly every day to Orlando as Virgin do however if your holiday dates coincide with the Thomas Cook flight timetable I definitely feel it is worth comparing the prices to Virgin. I would absolutely use Thomas Cook again for a long haul flight.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Walsh","United Kingdom","2015-04-14","Flew last week to Gran Canaria flight was a bit late leaving plane packed. Flight back late paid for seats for me and my son found other passengers in our seats so crew seated us in other seats. Really disorganised when I contacted Thomas Cook about this they said that we had sat in our booked seats although there was no way of them knowing this as non of the crew knew our names or even where we were sitting.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","G Stone","Canada","2014-11-12","I flew TG921 on October 22 and TG102 on October 23 TG103 and TG638 on November 8. I can never say enough good about Thai Airways. This is the third year that I have flown with them going between Canada and Chiang Mai. When I have requested window seats they have gone out of their way to see if it is possible and they have succeeded. The central office can make that happen on international flights and the gate agents make it happen for domestics. In Chiang Mai they were respectful and very helpful and the same in Bangkok. Onboard the service is second to none. The food is great and the quality of onboard service is great. Whenever I can make it happen I fly Thai and the airline's courtesy matches up alongside of the wonderful people and country.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Pauline Johnson","Australia","2014-11-06","Sydney to Bangkok. The entertainment package was great with plenty of choice the seats had lots of leg room which was a nice surprise for economy and I thought the food was good. Flight service over was better than the service on the way back where we were offered drinks quite often and the flight attendants were smiling and friendly. On the flight back service not quite as constant and a couple of the flight attendants were a bit surly. Also the seats were a bit worn and though I was just as comfortable my friend noticed the difference. However I would certainly recommend Thai Airways.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","E Vegard","Norway","2012-09-03","Lounge in Oslo average at best. Oslo - Zurich leg delayed due to late incoming aircraft from Zurich. I have flown this leg 4 times and it has been delayed 3 out of 4. So much for the alleged Swiss punctuality. Service and food pretty good with friendly crew. With a short connection in Zurich and due to the delay transferring passengers to Delhi were driven from gate to gate. Nice (and necessary) gesture. Promised that baggage would make it too but this was not to be the case. Service on Zurich - Delhi leg pretty average even below average at times. The maitre de cabine was more interested in chatting with a non-rev passenger than answering call-buttons resulting in a 30 minute wait to have faulty earphones changed. Was then brought yet another pair of faulty earphones. Three is a charm. Wine was good food below average. Starter dry and practically inedible main course badly presented. Crew slightly disorganized and looked tired and harassed. Second meal service was tasty but insubstantial in amount resulting in landing slightly hungry in Delhi. Informed by the maitre de cabine that luggage did not make it who was very apologetic. Ground staff in Delhi delightful and did their best to lessen the inconvenience. Took 1.5 days to receive luggage which is a shame on a three day business trip. Claim for compensation for expenditure is still unanswered. On return trip used Lufthansa lounge in Delhi. Pretty good offering but a bit too small and no showers. Delhi - Zurich leg ok seated in the comfy Stübli with extra room for legs. Light snack before sleeping for 4-5 hours on the fully flat bed. Breakfast too insubstantial unfortunately. Service slightly rushed and somewhat disorganized. No amenities in bathroom. With a slight delay transfer in Zurich was a hassle having to run through long corridors security immigration train etc (no car this time). Zurich - Oslo leg pretty good but again slightly delayed. Crew pretty good however food offering should change more often as they have had the same breakfast for years.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Kristoffer Michelsen","Denmark","2013-08-04","Flew CPH-LIS-EWR. First leg CPH-LIS: A319 nice comfortable seats friendly FAs. They served breakfast and it was some omelette with tomato sauce and mushrooms. For some it was tasty not for me. Flight was on time. Second leg LIS-EWR: Was planned as A340-300 got 3 hours delayed due to technical problem on engine. Very bad information at LIS about when flight was going to depart. Aircraft change to A330-200 old interior. Very bad food. Close to not being edible.","","","Economy","","3.0","4.0","3.0","1.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Foxx","United Kingdom","2013-08-01","LGW-FNC 30th July 2013. I have to say I was dreading this flight after reading a number of reviews. I fly fortnightly on Business and regularly for pleasure and this was the first time we had used TAP. I was happily surprised by the service and quality of flight we received. As a regular traveller to Madeira from the UK it has become rather expensive to use so called low cost carriers and charters to the island so we turned to TAP in the hope they would be able to service our requirements and they far exceeded my expectations. Yes I agree their service could be improved by more presence in the cabin but the cabin crew were friendly and efficient. The leg room and seat space for a large build 6ft3 chap was brilliant for an economy seat. We boarded on time however 25 minutes late leaving LGW due to heavy traffic. Overall a really positive experience and looking forward to the return later in August.","","","Economy","","9.0","5.0","3.0","4.0","2.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Caruso","United Kingdom","2015-04-10","Flight 352 and 353 from Manchester to Varadero. I was dreading this long haul flight with TC after reading all bad reviews but we really had a pleasant journey with this company. Cabin was nice felt not cramped at all and the seats where comfortable although we paid extra to have more leg room . Entertainment on board was ok food nice and the crew very professional . I flew long haul with other companies eg virgin atlantic and I have to say TC is miles better. I will definitely fly Thomas Cook again.","","","Economy","","10.0","4.0","4.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Ashfield","United Kingdom","2015-04-06","I travelled with Thomas Cook from Manchester to Holguin (Cuba) on 16th March 2015 returning 2 weeks later. The flight ended up costing a lot as I had to pay extra for everything (food drink entertainment 'upgrade' dropping bag off early having check in luggage choosing seat etc). The outward journey ended up being a nightmare because I was ill with a vomiting virus - clearly not Thomas Cook's fault but in the circumstances I expected them to help in some way or at least be sympathetic as I was travelling alone. Shockingly the majority of the cabin crew were not only unsympathetic and wanted nothing to do with me but in a couple of cases were actually unpleasant and rude. I felt really weak dehydrated and of course upset that this was the start of my holiday. Luckily some of the passengers were worried about me and offered advice and help in stark contrast to most of the cabin crew. Passenger welfare and safety is meant to be TC's first priority. I will not be flying with them again.","","","Economy","","","2.0","1.0","4.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Marsina","United States","2014-11-06","NRT-BKK on A380. This was my second (and hopefully last) flight in Thai first class. They should just not be allowed to call it first class business class on Singapore or EVA is better. Last year I flew Thai from ZRH-BKK on A340 and was disappointed - I thought maybe I just had an old plane and a bad crew. Turns out it's the standard for Thai. A380 is a fairly new plane but it was already quite worn. The F cabin just isn't designed that well - there is a lot of wasted space on some lounge in the front that no one used. Much better to put another bathroom in that area like Emirates have. The seats are OK but the armrest is only on one side which I didn't like. The TV screens are big but the entertainment selection is quite poor. The service would be ok for business class but it's definitely not polished enough for first class. Again I don't want to compare them to their major competitors but Thai is miles behind. It just feels like it's not genuine it's very mechanical. About the food. I ordered a speciality meal thinking it would be better boy was I wrong! The white fish was inedible. I don't know what they did to it but it tasted like a shoe. I had to ask the flight attendant to give me salmon from the standard menu fortunately she had some left. It wasn't a culinary miracle by any means but at least I was able to eat it. Not sure what champagne they were serving but it wasn't good either. Now since this was only a 6 hour flight there were no PJs and it didn't seem like they had bedding for anyone either (at that point I didn't dare to ask just slept on the seat). Also we didn't receive the standard Rimowa first class amenity kit but rather a business class amenity kit designed by Porsche. So disappointing. The FA didn't make any attempt to apologize or explain that. I would definitely prefer to fly ANA business class NRT-BKK.","","","First Class","","3.0","4.0","2.0","2.0","2.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Benjamin Sim","Singapore","2014-10-28","Flew Thai on TG941 on the 11th of October 2014. From Milan to Bangkok on an aging 747. The plane had the hardest seats and the air conditioning wasn't able to cope with the afternoon sun. Cabin felt extremely stuffy and hot. The IFE wasn't working and we were told that they were restarting the system. After 2hrs into the flight it was apparent that the IFE was not going to work and for the next 11hrs or so all the passengers were restless. The cabin crew tried to make up for this by serving food and drinks regularly. Either way arrived at BKK with a sore back and with no sleep. Will never fly Thai ever again!","","","Economy","","4.0","1.0","4.0","4.0","1.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","G W Markotsis","Australia","2012-08-30","HKG-ZRH-ATH flew business class seats 5A and B excellent check in adequate lounge at HKG full load in all classes flight crew friendly captain walked through the cabin regularly. Cabin crew excellent. Food excellent and plentiful. Arrivals lounge in Zurich superb nice showers food and ambience. Flight to Athens full again and once more excellent service and food. The desserts were best I have ever had. Was great to have china plates and metal cutlery! Highly recommend.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","T Pinheiro","Netherlands","2013-07-30","AMS-OPO (TP651 on 25/7/2013) and OPO-AMS (TP652 on 29/7/2013). Inbound flight delayed 1hr 35mins for a 2hr 38mins flight. Outbound flight delayed 30 minutes. Delays are constant on this route. The last 10 flights I flew on this route were all delayed. The explanation was always the same: ""late arrival of the aircraft"" which really is no explanation whatsoever as to say that the flight is late because the aircraft is late amounts to say nothing at all. The delays led to the loss of takeoff/landing slots and/or to the allocation of the farthest takeoff/landing runaway in Schiphol which adds to the delays and is frustrating to the passengers. Priority luggage at the arrival of the aircraft in Amsterdam was delivered last compounding the delay. Boarding was chaotic with everyone boarding simultaneously and queues not being respected both in OPO and AMS. Aircraft on this route (Fokker-100) are old and outdated. TAP Portugal is expensive (flight costs are those of a premium airline while the service is certainly not) inefficient and its on-time performance is appalling. Although the food is decent in the business cabin the service is nothing special with attitude shown from both the cabin crew and the handling staff. It is dangerously placed in an airline limbo: its service is slightly better than a low cost - food/drinks and newspapers are provided - but its cost is that of a premium airline. However delays are a constant. All in all it would not be a sustainable airline if it did not have the advantage of the de-facto monopoly in certain routes. Not recommended.","","","Business Class","","2.0","2.0","2.0","4.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Garnett","United States","2013-07-30","My flight yesterday was from Brussels to Marrakech - connecting in Lisbon. Initial flight out was delayed causing us to miss our connecting flight to Marrakech which was the last flight and only flight into Marrakech out of Lisbon airport. The whole situation was preventable had the airport staff skipped us to the front of the customs line or even moved us to the European passport line. We waited in the US passport line for 30 minutes - while there was no wait in the European passport line. When I explained to staff that I was going to miss my flight he responded that the TAP Portugal flight had been delayed 30 minutes so I would still make my flight. When I got to the gate the plane was there but the gate was closed. In fact the flight was not delayed 30 minutes rather they waited an extra 10 minutes for late passengers but apparently not for us. The TAP customer service rep was rude and incompetent. She gave us bad instructions on retrieving our luggage and it took us almost 3 hours to get our suitcases. We arrived at Lisbon airport at 2.15 - by the time we dealt with all the unfortunate nonsense it was almost 6pm before we got in a cab. TAP Portugal's standards of service are unacceptable.","","","Economy","","","1.0","0.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Lesley Glover","United Kingdom","2015-03-29","TCX 134 and TCX 135 Cuba 6th January 2015 to 21st January. After many trips with TC I can honestly say the changes on the flight in January were very noticeable. The seat was comfortable with ample room for legs and seat widths were good. Not cramped at all. The TV worked. The food was good (Vegetarian) and the staff were very polite and professional. I had vowed never to travel TC again after the last 3 flights were nothing short than abysmal. I am pleased that TC have made these changes. Well Done TC I am going to remain a regular flyer.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Scully","United Kingdom","2015-03-28","A330 March 2015. We regularly fly out on P&O charters to Barbados to join cruises. We have flown both Thos Cook and Thomson in the past. Our most recent flight prior to this was with Thomson on board its new Dreamliner Premium out and Economy return. Therefore we can compare and contrast. We chose Thos Cook on this occasion as we prefer the two seat window configuration (no premiums availability with Thomson or Thos Cook). I found the crews professionalism and standard of service very good possibly the best we have experienced on a P&O charter. The new configuration is a vast improvement on its predecessor however not as roomy as the Dreamliner. The new seats I found hard and rigid without any recline facility( which can be a double edged sword. The greater number of loo facilities is most definitely an improvement on the Dreamliner. The in flight entertainment came a poor second to Thomson. Overall for comfort I would choose the Dreamliner but book center aisle seats.","","","Economy","","8.0","2.0","5.0","4.0","2.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Bouzidis George","Australia","2014-10-28","26/9 Bangkok - Zurich LX181. 27/9 Zurich - Athens LX1830. 26/9 Perth - Bangkok TG484. Overall middle of the road airline. Business lounge [Qantas] in Perth mediocre. Business lounge in Bangkok poor considering it is the hub for Thai. Seat configuration could be better. Aircraft brand new Boeing 787 quiet and smooth.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Casey","Australia","2014-10-28","TG949 Madrid to Bangkok. On Oct 6th T Hawk submitted a complaint about the very poor seat he had in business class. Five days later on 11th Oct I had the same experience in seat 12J on the same flight from Madrid to Bangkok. When I tried to register a complaint in Bangkok a) at the ticket desk b) at the business class lounge they were simply not interested. The other 3 legs I travelled were good.","","","Business Class","","5.0","1.0","3.0","3.0","3.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Alex Daskalakis","France","2012-08-30","Travelling from NCE-ATH-NCE for the best part of 2 years very good service assistance and even accounting for delays on the NCE-ZRH route always managed to make the flights to Athens. Comment to be made however is the lack of imagination on the meals - pasta variations tend to get boring after the 50th serving unfortunately.","","","Economy","","8.0","4.0","5.0","2.0","0.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","S Bell","United Kingdom","2012-08-28","I have flown a few times with Swiss between London City and Geneva or Zurich. Each time we have flown on time and landed early. The little wrapped chocolates give a welcomed finishing touch to every flight. Their crews and pilots always look smart and are always on the job. The flights are efficient spacious and stylish. I have recommended this airline to many people.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G W Dee","United Kingdom","2015-03-25","From Gatwick 17 Feb 2015. Return to Gatwick 4 March 2015. All very good. On long haul Gatwick to Holguin Cuba. Both fights on time and good amount of room in the plane. Food good.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","James Brewer","United Kingdom","2015-03-25","After just returning from a perfect weeks all inclusive holiday in Tunisia I only wish the travelling by the company's airline could have been the same. OK so the A321 aircraft are quite new but why do they have to cram so many seats into them. I found it very hard to enjoy my pre booked meal with the tray down and I am a normal sized male adult god help anyone who is rather portly. They plug the James Martin meals in all the booking info would have been nice to enjoy them I know it comes down to cost but they don't give customers comfort to start the holiday. Just a point to make if it does come down to cost how much does it cost them to pay a crew 14 hrs or so duty to change over an aircraft in Newcastle on a W leg from its base in Manchester oh by the way the mini bus broke down en route making the flight from Newcastle one hour late on departure back to Tunisia for us plus notes excellent service from the more mature male cabin crew used on both flights get some seats out think about the customers.","","","Economy","","5.0","1.0","5.0","5.0","5.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Friedman","China","2014-10-20","Shanghai - Chiang Mai - Bangkok and then Luang Prabang - Bangkok - Shanghai all in economy. Very comfortable great inflight entertainment very good service. Ordered vegetarian meal and this was confirmed and then delivered promptly. Really wonderful service and would definitely fly again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Tercon Bojan","Singapore","2014-10-08","The 777-300 that Thai uses for this 4 hour flight from Bali to Bangkok has a 2-3-2 configuration in business class with angled lie-flat seats which is excellent for this route. The IFE is somewhat outdated and doesn't have a huge selection of movies but personally I'm not into watching movies on shorter regional flights. Both the service and food were acceptable but not outstanding.","","","Business Class","","8.0","5.0","3.0","3.0","2.0","","","5.0","1"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","A Fowler","Australia","2012-08-23","Flight Hong Kong to Zurich. A night flight and so the sleeping position was a key test. The seat makes up into a fully flat slightly narrow but very comfortable bed. The seat layouts are unusual and I was in the K rows which are all single window seats. The shelf and storage spaces are much better than many business seats and the table for meals also large. Meals were tastefully served by smiling staff. Excellent value for money.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Barker","United Kingdom","2013-07-24","Flew to Horta via Lisbon from Heathrow. All 4 flights there and back were delayed. Luggage lost for 2 days on outward flight. On last leg Lisbon to Heathrow not enough cabin staff to serve the light meal and drink just offered cup of water.","","","Economy","","","3.0","2.0","0.0","2.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Besnard","Netherlands","2013-07-24","16/6/2013 Amsterdam - Lisbon departure time approx. 12.15 hrs. 28/6/2013 instead of 27/6/2013 (cause: strike 25 hours delay): Lisbon - Amsterdam flight 662. Very bad experience. Flight 1: overbooked no security instruction unfriendly personnel. Flight 2: totally insufficient management of Portuguese strike no security instruction unfriendly personnel same entertainment as during flight 1.","","","Economy","","3.0","4.0","2.0","2.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Christie","United Kingdom","2015-03-25","Appalling service facilities and value for money. Paid £590 for 2 upgrades to Economy Plus on flight to Cancun in March 2015. Was appalled to find that the only thing my £590 got me was a bigger seat. They had the cheek to ask me to pay for the premium entertainment upgrade and headphones and my drinks. There was no separate queue for premium check-in and I had to pay to use the premium lounge. The staff were rude and unhelpful and the pilot gave us the wrong time when we landed meaning me missed the welcome meeting the next morning. I will never fly Thomas Cook again or book any holidays through this travel agent.","","","Premium Economy","","2.0","4.0","1.0","3.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Weir","United Kingdom","2015-03-17","Well we flew on the 19th August to Bulgaria from Gatwick with TC. This flight was the most boring flight I have experienced! Boarding was fine on time etc but the plane was dark dingy uncomfortable seats with food in the tray tables no IFE for 3.5 hours and not much space apart from legroom. Unfortunately I'm flying on this aircraft again this year.","","","Economy","","3.0","2.0","5.0","4.0","0.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Hawk","Thailand","2014-10-05","TG949 MAD to BKK 777-200ER. There were no issues boarding the aircraft and every seat in the business cabin was occupied. The cabin interior on this 777 was worn out and the seats were very narrow and not at all comfortable. This aircraft should be retired from long haul routes or refurbished it is just not up to standard. The FA were friendly but the service was rushed and disorganized. The quality of food on Thai flights has been slipping but what they dished up this time hit a new low for me. Avoid this flight as you will not get much sleep due to the hard uncomfortable seats.","","","Business Class","","4.0","1.0","3.0","2.0","2.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Reta","Thailand","2014-10-05","TG-606 from Bangkok to Hong Kong. First time travelling Thai Airways and honestly I could not be more disappointed. At the beginning of the flight I reported that my entertainment screen was not working. They tried to solve the problem but after more than one hour they just gave up and asking me to switch seats. Luckily there were some spare seats but what would have happened if not? Awful service.","","","Business Class","","2.0","5.0","4.0","4.0","3.0","","","2.0","0"
"swiss-international-air-lines","/airline-reviews/swiss-international-air-lines","Swiss Intl Air Lines customer review","Melissa Moore","Australia","2012-08-23","Uncomfortable seats minimal service. I paid for an additional bag from New York to London and made a point of asking if I would have to pay again for my next leg to Bangkok after a stopover. I was assured that I would not have to. On check in at Heathrow they said I would have to pay as I had been given the wrong information. I was treated very poorly and made to feel like I was making it up. When we got on the plane we were in different seats to what we asked for and had been told we were allocated.","","","Economy","","2.0","1.0","2.0","3.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Cosmo","United Kingdom","2015-03-04","Delayed flight and then 4 members from our party didn't have seats (even though they had boarding passes and seats had been paid for). Apparently it was a mix up when the flight was changed to a Thomson flight. After tears and threats they managed to ""find"" some seats (not the ones we had paid for). Telling a 9 and 12 year old that they have to take their luggage off the plane is something the airline should be apologetic for but not TC. Never again and would not advise if you want to be treated like a human being.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Draper","United Kingdom","2015-03-04","Travelled to Cancun from Manchester on 28th January 2015. Several weeks prior to travel we were contacted by TC Airlines to be informed that the newly refurbished aircraft would be unavailable for this outbound flight no personal seat back screens but overhead screens instead and less leg room. A refund of £25 was given. Another week later another call the same happened for the inbound flight. The aircraft was quite shabby seat backs wonky causing trays not to be level. in-flight entertainment dismal that's when you could see a screen that worked correctly (PC tablets a must for own entertainment). Food was reasonable. The reason for booking with TC was the direct flights and the newly refurbished aircraft. Having travelled previously with Thomas Cook to the Canary Islands I was reluctant to travel long haul with them well next time I will travel non-direct just to avoid this pathetic excuse of an airline.","","","Economy","","4.0","2.0","3.0","4.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Daniels","United States","2014-10-05","Business class flight from Phuket to Seoul on A330. Thai Airways staff at Phuket Airport business class check-in desk were awful. One agent told us our bag was ""illegal"" because it weighed too much. The Thai Airways Royal Silk lounge is an abomination. Ripped and soiled carpeting dishevelled and ageing furniture and broken lamps litter the small room. Only Singha beer offered amid decent food options. Onboard we had friendly and attentive cabin crew service but meals were very average. Angled ""lie flat"" seat was desperately uncomfortable for overnight 6.5 hour flight. It had horrible recline and was too small for a person of average height. Thai is drastically cutting costs and it shows.","","","Business Class","","3.0","1.0","4.0","3.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Kupferman Alain","Thailand","2014-10-05","Flights TG 614 and TG 615 Bangkok-Beijing. After 2 trips to Beijing in the so-called business class of Air China I decided to have a go at the Thai flight on the same route but in economy. Everything considered it is a far better option: choice of drinks decent food splendid entertainment system nice planes international reading material smiling attendants who offer a special service to gold card members by letting them have the first choice for the menus. All these features compensate the slightly wider seat of Air China to which you can add the better price too.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","B Bantam","United Kingdom","2013-07-21","Portugália Airlines: Ancient aircraft lateness and worn out wobbly seats - Portugalia is for you. Stewardesses were very good. Flew Manchester to Lisbon. Booked to fly on TAP but they decided to shunt us onto their poor relation. Ridiculous delays and poor aircraft experience (Fokker 100). Worn out seats and broken fittings. Will go out of my way to make sure next time we fly to Lisbon that we avoid Portugalia - or TAP for that matter.","","","Economy","","2.0","2.0","4.0","2.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Jason Weber","United Kingdom","2015-02-24","Flight TCX114 and 115 Manchester to Goa India. The flight was fair the food was fair but the entertainment for an eleven hour flight was disgraceful. A screen in the middle of cabin four rows in front of me sound quality very poor as plug didn't fit in socket tightly enough. What has happened to screen in seat back of seat in front and pick your own entertainment. Dreadful on a long haul flight.","","","Economy","","2.0","3.0","4.0","2.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Corrigan","United Kingdom","2015-02-24","Booked with Thomas Cook to fly from Gatwick to Tenerife. Disappointed to find you could only travel with 6kg. When we arrived at bag drop on our route back we were advised that we would have to pay 12 euro per person as we were early! Why as the gate was shown as open and there was a priority boarding as well as a normal gate open. Felt we were travelling with Ryanair. Never again will we choose to fly with Thomas Cook.","","","Economy","","","3.0","3.0","0.0","0.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Pineda Glenn","Philippines","2014-09-28","I took TG621 to BKK last 18 Sep and TG620 back to MNL on 23 Sep. The B772 TG uses on the MNL-BKK route is well- maintained and therefore clean but its advanced age is evident. My friends and I liked the colorful seats and the 2-3-2 economy class seating at the rear of the aircraft which meant that the aisles in the tail section were never crowded. The entertainment which included Hitchcock and Hitchcock-inspired selections was great. The food on both legs were well-suited to the Filipino palette that requires the harmony of all types of tastes and flavors and the extra bread runs were obviously highly appreciated by most of the passengers who got seconds. I have flown with a few other airlines and what clearly sets THAI apart for me is the crew and how consistently warm and attentive they are throughout the flight regardless of the crew member you speak with. I wish TG would continue to leverage on their crew as their competitive advantage instead of their aircraft (the A380 and B787) that leave much to be desired at least in photos and collateral's.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Gonzaga","United Kingdom","2013-07-21","Check in at LGW agent did not even greet me took my passport tagged my bag and that was the extent of the exchange. Boarding was on time however my seat (6B) was still in a business call setting so I had to call a steward over to sort this out which she did but then I had to find my own head rest which was under the seat. Lunch was so poor I wish they had not bothered with it. Flight arrived early and we were off quickly. Poor service flight attendants not interested and unfortunately this is not the Air Portugal service that I use to know and I hope that this will change soon.","","","Economy","","3.0","4.0","1.0","1.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Johnny","Portugal","2013-07-21","Portugália Airlines: LIS-BRU on a Fokker 100. Departure slightly delayed. Aircraft was dated there were no information monitors but seats were comfortable although space under the seats could be bigger. Crew was friendly but the meal consisted only of a turkey and cheese sandwich accompanied by a fruit drink however this was a mid- afternoon flight of 2 hours 40 minutes so there is no need for a fancy meal.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Sarah Evans","United Kingdom","2015-02-18","Flew from Egypt to Manchester in January 2015 and we were forced to refuel in Gatwick on what should have been a direct flight. The weather was horrendous. The pilot didn't explain what was happening. The flight attendants only served one drink during the whole flight and were rude and unfriendly. The seats were so uncomfortable and were a real squeeze. It seems clear to me that the plane we were on was not capable of making the journey and therefore shouldn't have been flying that route. When the new crew boarded in Gatwick they told us to fly Thomson's next time! Just a measure of what must be going on in the company. Will never book one of their holidays again.","","","Economy","","","1.0","1.0","1.0","0.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Vosselaer","Belgium","2014-09-24","Fly from Brussels to Bangkok with Thai Airways 777-300-ER. Everything went smoothly. I had 3 seats to myself so I could sleep a bit. Food tasted good and the staff really did there best to make it a pleasant journey. Good selection of audio/film. Price wise it's a excellent choice to fly with them.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","G Bond","Australia","2014-09-22","Flew SYD-BKK economy return 2 adults and 2 children. No delays at check in seats comfortable with plenty of leg room for my 6ft + husband. Staff were pleasant drinks offered often and food was ok. I have had better meals on other airlines but my husband will argue that Thai's meals were delicious so I guess it's just personal preference. I was disappointed that my young son was not given an activity pack or anything at all! Every other airline we've flown with has offered books toys colouring in activities - something to keep the kids happy but Thai offered nothing to children at all. IFE was great. Plenty of movies or program's to keep both kids and adults happy. Would fly with Thai again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Glover","United Kingdom","2015-02-18","Manchester to Cancun 18/12/14. We flew from Manchester to Cancun with Thomas Cook and against these other poor reviews it was a faultless flight. I've come to the conclusion that people only review if they have an unpleasant experience. I advise anyone reading this to fly with Thomas Cook long haul. It's a comfortable and friendly airline: Check in - no queues with many desks open and ready. Boarding - very fast and organised immediately onto plane. Plane interior - We flew on the new refurbished A330. The cabin was a 2-4-2 configuration and at the back a 2-3-2 configuration. Seats were comfortable and reclined slightly. There was a large amount of leg room and overhead lockers also. We flew economy but in premier economy at the front there was a 2-3-2 configuration. There was no significant difference. Slightly larger seats with a pillow and amenity kit but not much benefit in upgrading. Inflight entertainment - absolutely fantastic entertainment. Touch screen 8 inch screen on the back of each seat. Economy came with 5 films and around 100 different music albums which was fantastic ranging from pop to country all free. if you paid £4 you gained 20 films and 30 TV shows which most people did. Films could be paused forwarded etc. There was also a USB port and headphone plug in. There was games and a map saying how far you had left and time at destination etc. As well as immigration details and Thomas Cook videos. Staff - Cabin crew were all very friendly. Food - Cooked by James Martin and I did not eat but others said it was average. We received lunch and afternoon tea. Toilets - were more roomy than usual and fairly clean. I highly advise flying long haul with Thomas Cook. It had no delay great service and entertainment. The journey back was a different story. The seats were squashed dirty and impossible to sleep on. unless I was flying on the new refurbished cabins I would not fly with Thomas Cook. The new A330's are flawless but the old ones are disgusting. There was no entertainment and the cabin was old.","","","Economy","","7.0","3.0","4.0","3.0","5.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Buckingham Lynn","United Kingdom","2015-02-18","The Incredible Disappearing Cabin Crew. We flew out to Goa from Gatwick on 25 Jan the flight was fine food pretty good the upgrade cost for decent entertainment was a little annoying - thank goodness for iPads. The return flight on 9 Feb was a very different experience. I have never been so cold on a flight - I was wearing a T shirt cardigan fleece pashmina and my half share of a blanket and shivered all the way home. It seems we were lucky as many passengers further forward had no blankets at all. The cabin crew disappeared after dinner service not to be seen again until breakfast. My husband went to the galley to ask for coffee to warm us up a little and was told the crew were all sleeping and it would be at least an hour until we could get a hot drink. We never got that drink. I am really not sure what the purpose of this cabin crew was. Safety is the usual response but they even forgot to demo the lifejackets on the safety briefing! Very poor service Thomas Cook.","","","Economy","","2.0","4.0","1.0","3.0","2.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","R Shankar","Japan","2014-09-14","Osaka Kansai (KIX) to Bangkok brand new A330-300. Perfect service 2 delicious meals (on a 5.5 hour flight) free eye masks and toothbrushes second helping of bread for breakfast. BKK-HKT-BKK - Both sectors 777-300. Although the crew seemed in a rush due to the short flight time the lunch boxes were great! Services was good and everyone was so friendly. BKK- KIX - A380-800. Great clean aircraft and efficient service. Although it was a red eye flight crew went out of their way to make everyone feel comfortable. Crew constantly moved throughout the cabin with soft drinks and juices. Breakfast was an awesome Thai chicken dish served 1.5 hours before landing with second helpings of hot dinner rolls and croissants. Overall an excellent airline and always a pleasure to fly but the lounge at Kansai Airport needs serious improvement. Only instant noodles and rice balls available.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","I Rye","Australia","2014-09-14","Just flew Melbourne to Bangkok on the way to London business class. Had flight times changed so now sitting in Bangkok lounge for 7 hours. Seems that Thai have various planes with different seating and it seems a bit hit and miss as to whether you get lay flat bed type seat. We flew 777-300er and had flat beds. However very narrow and hard as a board. Staff pleasant as we boarded 11.30pm went straight to sleep so only had breakfast which was ok. They use Air New Zealand lounge along with Etihad in Melbourne fairly ordinary from food perspective. Thai Bangkok lounge better but again pretty boring in the food stakes. Would probably not use the flybuisnessforless tickets again as there seems to be no flexibility and now we fly to Dusseldorf and then on to London so you have to question if saving a $1000 is worth having flights changed with no comeback to over 35 hrs Melbourne - London travel time no points and not knowing if you are going to get flat bed seat. Old adage you get what you pay for I guess.","","","Business Class","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Freitas","Portugal","2013-07-19","FNC-LIS-FNC. There is a recurring issue when flying with this airline which is the cabin crew. More than usual they are flying with ‘minimum cabin crew’ which actually means you won't get served any meal whatsoever. Not even a cup of water don't mind asking. Cabin crew more than surly seems absent minded and just don't care about passengers. I'm a frequent flyer and I always get the feeling I'm a burden to them. Low cost carriers offer much better product. Unfortunately for some routes they got the exclusive monopoly. Don't mind complaining too they won't read or reply.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J McGillivray","United Kingdom","2015-02-12","Flew to Barbados via Antigua. Found the plane clean and comfortable at first with more than adequate leg room until the passenger in front decides to recline their seat! I was literally jammed into my seat. These seats should be fixed in the one position to make it fair for everyone! When it came to meal time my tray sloped at a 45 degree angle meaning my meal would have slid off the tray. Each time meals/drinks were served I had to ask the stewardess to ask the person in front to put their seat upright. Apart from that the plane is good. There are 7 toilets are located down a set of stairs which is ideal and gives plenty of space. There are also 2 toilets located at the front and rear of the plane. Food is good. We we're given 1 hot meal plus snacks and a mini Ice cream cone. Only thing that could have been improved is a cup holder so drinks could be held without having to have your tray down.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Messer David","United Kingdom","2015-02-12","Manchester to Barbados and return. Outbound 25th January return 1 February. The flight was in the refurbished A330. The seats were good in economy but the lever for the recline was well hidden and nobody reclined their seats. It would have been nice if the crew pointed this out to the customers who are paying their wages. The food was ok but in small portions. The flight was smooth. The crew were professional. The return flight was the opposite. The crew from Barbados showed attitude and were not friendly compared to the outbound crew. The food service was 1 of the slowest I have ever seen in my whole life of long haul flying. When the food was actually served 2.5 hrs after take off we hit very bad turbulence. By the time you add up the cost of meals seat assignment purchasing drinks etc you are better of flying BA or Virgin. They provide inflight entertainment in their cost as well.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Timea Takacs","New Zealand","2014-09-10","AKL-BKK BKK-AKL. Best service we've experienced so far. Great value for money but also great service on return. Seats are spacious and comfortable. Passenger safety is very important for them. Intelligent cabin crew and friendly. We will always fly with this airline in the future. Pilot was great and professional. Thanks Thai Airways International for this great experience.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Richard Stockton","United Kingdom","2014-09-06","LHR-BKK-HKT 30th May 2014 TG 911 747. Flew with Thai Airways for the first time what a pleasant experience the plane was empty at the back so I had the opportunity to have a whole row to myself. The food was the best airline food I've had plenty of free drinks the crew couldn't do enough to help. The return journey was full but still had plenty of room I'm 63 and for once on my travels I've had legroom because of this I didn't hesitate in rebooking with Thai for my upcoming holiday.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C MCconnell","Czech Republic","2013-07-17","Flight delayed 2 hours from Prague to Lisbon. Arrived at midnight. I missed my connecting TAP Portugal flight to Faro. I was sent to a hotel without my luggage. I was given a boarding pass for the next day at 22:30 which is unacceptable. I also had a hotel booked in Faro for one night which I obviously missed yet still paid for. I went to the airport at 05.00 to reclaim my baggage and was denied it. I managed to get transferred onto the morning flight at 09.45. Changed gate almost 5 times before passengers commenced boarding. In the process of boarding flight was cancelled. I asked for food vouchers which they very nearly refused to give us. Waited at baggage claim for our luggage for over 4 hours! My bag in the end did not appear. Finally a bus arrived and I made it to my destination at 22:30. Return flight from Faro to Lisbon was fine. Arrived at noon. Flight from Lisbon to Prague was scheduled at 14.45 delayed until 16.15. Then delayed another hour and another and another. No concrete information given. They were understaffed and short 2 cabin crew members. Stayed in the airport until 21.30 and 9.5 hours later we finally boarded the flight to Prague with no in-flight meal. Landed in Prague at 02.30.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Turner","United Kingdom","2015-01-28","Flew on one of the refurbished A330 aircraft from Manchester to Barbados via St Lucia. The new premium seats have reasonable leg room and space even when the person in front reclines the seat. However they are quite firm and you could feel every movement of the person sitting next to you. The tray table folds out of the arm rest and is quite small. The food was fine and better than expected. At present it is economy service but I suspect it will be better when premium service is introduced in the summer schedule. At present you have to pay for everything drinks headphones and movie upgrades. We knew this but some expected them to be included. The crew were professional rather than friendly. The product is fair value for money. In effect it is better than a major airline economy class but not as good as premium economy offered by major airlines.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Peters","United Kingdom","2015-01-26","Airbus 321 East Midlands to Arecife/Lanzarote. Smooth quick check in at both airports. Flight left and arrived on time. Spotless cabin. Seats fine for my wife but not enough leg room for me. Why charge for headphones? Seems hardly worth the trouble of collecting a couple of pounds though I enjoyed the children's cartoon film. (I am 68!). Cabin staff were efficient and pleasant. Overall a good experience.","","","Economy","","9.0","3.0","5.0","0.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K Cai","Australia","2014-09-01","To those wanting inexpensive and smooth flights to Europe/Asia definitely try Thai. It was quality beyond expectation: indeed Smooth as Silk! Flew earlier this month from MEL-BKK and back again later. Kind courteous respectful service. Prompt answers to any requests. Yummy food. Excellent music in IES. Crew quite frequently asked if wanted more water help hot towels treating me like a VIP passenger! My request to upgrade to the spacious exit row seat was immediately granted in MEL. On leg back I was given bulkhead seat despite no requests from me I found the normal seat pitch comfortable enough. Most importantly both flights landed safely with few turbulence and at least 20 min before schedule. Best long-haul flight yet!","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Roger Key","United Kingdom","2014-08-28","Beware row 43 on the airbus 340-600 unless you enjoy being seated 2ft from a toilet with all the associated noise of flushing banging doors and lights. This was our experience two days ago on a 12hr flight from Bangkok to Heathrow. Needless to say it really soured our annual family holiday. These seats really should not exist for long haul flights.","","","Economy","","1.0","0.0","4.0","5.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Harrington","United Kingdom","2013-07-17","28th June TP331 London Gatwick to Porto. 12th July TP332 Porto to London Gatwick. Traveled twice with TAP in last 2 weeks. Have flown many times for both business and leisure both short and long haul. I have to say TAP is probably the worst airline that I have come across. Late seems to be the norm with no information about the cause and no real apology. Blaming a ""late inbound aircraft"" is not really an explanation - after all its their fleet. Cabin crew surly and unfriendly. Choose another carrier if you can would be my advice.","","","Economy","","","2.0","1.0","2.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Morgan","United Kingdom","2015-01-23","TCX172 26th December and TCX173 16th January. I must admit that I was dreading flying with Thomas Cook and became obsessed with reading the reviews trying to find a good one but I was very surprised and happy. we flew from Gatwick to Punta Cana on December 26th. Check in was a breeze and the flight was on time. The seats are fine we booked exit seats row 9 H and K so about 6 foot of room in front of us. The food was not bad the crew were lovely and didn't stop for the whole of the flight they were very chatty. The return flight was just as great I have no problem with flying with them again in fact after this flight I must admit that the service was far better than Virgin Premium Economy.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","De-Bear Michael","United Kingdom","2015-01-19","We used this poor excuse for an airline to travel to Cuba. Having paid for an upgraded seat I was presented with a seat that was broken! The lower padding of the seat was not secured to the rest of the seat and rode forward making a large gap at the rear. My return trip was wonderful I paid for the trip with Virgin Atlantic and left our Thomas Cook airline seats empty. This airline is a disgrace!","","","Premium Economy","","","1.0","4.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Indranil Chakrabarty","Australia","2014-08-28","I have flown Thai over the last 20 years and this is an airline with inconsistent service. Check in staff in Delhi and at times in Bangkok are rude. DEL-BKK-SYD still has a rather dated 744 on the BKK-SYD section. Food is good. Typical Thai fare (Jasmine Rice and Prawn curry with dessert). Staff are courteous and attentive. Inflight entertainment OK but nothing to crow about. The decor is nice like most things Thai very neat and organised. However like many airlines that are hard done cost cutting shows. Dated 744s on long range flights like BKK-SYD. The twice daily DEL-BKK service was a A330 and 777 now its a 777 and a Thai Smile A320 at a hideous hour. What came as a shock was the behaviour of the Check in Manager at Delhi Airport who was talking loudly on his mobile phone and barking instructions to passengers and staff alike. It was disgusting at first and laughable later. At times you will find middle aged women at check in counters in Bangkok who have a grim look pasted on their face. It definitely does not represent the land of smiles. A little more smile even faked will be welcome. However Thai offers competitive fares and for that reason alone I shall fly with them. I just hope Thai puts newer planes on the DEL-BKK-SYD leg like the 787 and the A380. I recommend Thai to those looking for a comfortable flight with no nasty surprises.","","","Economy","","9.0","3.0","4.0","3.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","V Naidoo","Australia","2013-07-15","BCN to LIS return (TP1039 10 July 2013/ TP 1038 14 July 2013). Both flights were on-time and commendable. The flight was smooth food (sandwich and juice) was decent for the short flight. The flight attendants seemed rather friendly also.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Julie Oakley","United Kingdom","2015-01-19","We flew to Barbados on 18th December 2014 in premium economy and were highly delighted. The leg room was 34"" and the food on board is the best I have ever eaten on a plane (and I have flown many times). We had to pay for extra movies (£6.00) and we had to pay for drinks but when I priced our flight with Virgin (which we always fly with) the price was £3500 the price with Thomas Cook on premium economy was £1800 now £1700 difference to me was a lot and I was highly delighted with the service we received. If I had to fault one thing them it would be the stop over in St Lucia it was a little unorganised but once we had people settled in the flight to Barbados was 26 minutes so I can live with that. Would I fly with Thomas Cook again - yes I would after saving £1700.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Russell Edwards","United Kingdom","2015-01-19","Just returned from Cuba my first ever long haul charter. Having flown all over Europe on TC have never been a fan of theirs due to the leg room and the attitude of the cabin crew. Always found them to be rude and up themselves. How my opinion has changed. The TC A330-200 was a lovely aircraft and the seats although of a bus style were comfortable enough for the 9 hour 40 min flight and the seat pitch was better great even for me at 6ft 4"". The service was second to none and in comparison to my last Long Haul to Vegas with BA TC comes out on top.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K OConnor","Singapore","2014-08-20","SIN-BKK-SIN on the B777. On this route Thai have to compete with SQ and CX and showed a huge improvement compared to an earlier flight I took from the Philippines where they were only competing with PAL and Kuwait Airways. 9 across configuration with a good seat pitch but the box for the IFE does get in the way. Seat back screen was a decent size but the content was a bit of a letdown. Catering was very good for economy with the main course on a china dish metal cutlery and milk for tea and coffee compared with foil/plastic/creamer on some airlines. The baggage allowance in economy is only 20kg and needs increasing to 30kg in line with most of the competition. Overall I was perfectly happy with the price/service and will definitely use again.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Wong","Australia","2014-08-20","Flew Melbourne to Bangkok return. Staff are excellent and passengers are welcomed with a very respectful traditional Thai greeting once you step aboard the aircraft. Seats are comfortable with a good election of movies. We flew the night flight to Bangkok and a dinner and breakfast was served (whereas on the night flights with Malaysia Airlines only a light snack and breakfast is served). Cabin crew were excellent and there were numerous drinks round on both flights. My call button was answered promptly. Food served was good not exactly fine dining but more than adequate. Toilets very clean on both flights. I highly recommend Thai I have flown with many airlines and they rank as my favourite.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Ricardo","Portugal","2013-07-14","Had two flights LIS-LHR and a Portugalia (Tap owned) MAD-LIS recently. TAP flight was steady great pilot. Delay of 30mins solved and arrived on time. Meal: ok for such short flight A320 is not a plane that I like a lot but its ok. Service with a smile. Portugalia's flight was on a Fokker 100 and I liked it a lot. Plane looks less cramped than the A320. Good service helpful crew. In check with PGA normal service. Smooth flight. Luggage: no problems.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Barbara Rivers","United Kingdom","2015-01-14","I would not recommend Thomas Cook. There were 6 of us flying to Fuerventura on 27th December. I paid £10 each for priority check in. After we had queued for about half an hour to check in I asked the very unhelpful man what I got for priority check in. He smiled and said nothing really you just get to go in this queue. I said but there are the same amount of people in this queue as all the others Yes he said again waste of money really wasn't it? When we got on board I was astonished at the small amount of space for seats. Might be me but seemed the smallest ever certainly no different to Ryanair. This is just like flying budget really without the opportunity for speedy booking. I see down below I am asked about inflight entertainment there was none. Food was poor choices and huge hoo ha about whether or not they had what we wanted.","","","Economy","","1.0","1.0","4.0","2.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Angela Brookfield","United Kingdom","2015-01-14","Having flown with TC every year for 6 year to the canaries we decided on Mexico 5/11/2014 from Manchester I have to say it was a senior crew inbound and outbound they were fantastic a real credit to TC the flight was ok but the seating so tight and uncomfortable by the time we arrived my husband said never again we ask people who has upgraded they said not much better The holiday was great. We loved Mexico and would like to go back don't think my husband will return.","","","Economy","","","1.0","5.0","4.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","F Wong","Hong Kong","2014-08-20","HKG to BKK return. I have not traveled with Thai for over 5 years chose to fly with them due to the right pricing. The warm Thai hospitality remains but was let down by the food quality and quantity due to cost-cutting. Seats are comfortable enough especially on 747. On both legs the food served was small in quantity and the quality was below my expectation. Fried pork mince with sweet basil on rice looked like a 7-11 fast meal served on bone china dry and tasteless. Chicken red curry with rice tastes ok but quantity so small it's like children menu. Good if you are on diet but for any grown men that's way too small. I commented on that and FA was embarrassed but she agreed. The biz lounge and 30 min free massage was a saving grace. I don't mind flying with them but I wouldn't go out of my way to I still prefer my other choices such as Emirates and SriLankan which are cheaper and better.","","","Business Class","","6.0","4.0","4.0","2.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Damrongphatr Nuti","Thailand","2014-08-15","BKK-CNX v.v. on new 787. Outgoing Business Class return Economy class. Both flights are great. Aircraft's are needless to say spotless. The Dreamliner cabin make a journey enjoyable service excellent by professional crew with tasty light meal/ snack served. Business class seat leave a bit to be desired while Economy seat is above expectation. Problem with new TGs ticketing system affected my internet check-in did not get my preferred seat on both flights despite being the 4th and 2nd people to check in respectively. Other seats are block and cannot be assigned even at airport check in counter. The problem tarnished my otherwise excellent experience.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Nikunen","Finland","2013-07-11","FAO-LIS-Helsinki. TP 1912 and TP796. 8/7/2013. During the last month I have had 4 flights with TAP. Delays seem to be business as usual. But the thing that really amazes me is the unfriendliness of the cabin crew. Are they trained to be stiff and impolite? What would a smile and a friendly positive attitude towards the customers cost? Now the basic feeling on the flights has been that the customers are only irritating nuisances.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Andy","United Kingdom","2015-01-05","Have just returned from St Lucia flying with Thomas Cook and have to say they have been excellent. We flew premium both ways the food was excellent seat width fine and plenty of legroom will use them again for sure as they are certainly on a par with Virgin and B.A.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Elder","United Kingdom","2014-12-31","We flew to Barbados on 4th December from Manchester had booked premium economy for both flights. Unfortunately on arriving at 7.30 to book in we were informed the plane had been changed due to 'operational' problems so no premium economy available also the flight was delayed and would not be leaving until 1 15pm we eventually departed at 2 15! Vouchers for £6 were given to all passengers to either spend on board or in airport for refreshments. The return journey leaving at 6 30pm was excellent and we sat in the premium economy seats we had selected meals on both flights were excellent. Special mention must be given to the flight crews on both journeys they were extremely helpful polite and though obviously tired on the outward journey remained happy and extremely professional in their roles.","","","Premium Economy","","7.0","4.0","5.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K Lllwarch","United Kingdom","2014-08-15","Economy seats on flights TG911 and TG910 a family of four. Great service on the Boeing 747 with good selection of films TV program's games and flight info via the seat back screens. Staff don't stop with free drinks meals and snacks. Flights in both directions provided a choice of two hot dinners and two breakfast options. Both routes left and arrived on time. Your Thai holiday starts just as soon as you board the plane. Quality of food was fine. Not fine dining as some would appear to require but certainly as good and tasty as any other airline that I have experienced.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","R Turnley","Dominican Republic","2014-08-15","Sydney to BKK with unscheduled stop at Bali making the trip 4 hours more. I have had a gold card with Thai for about 20 years but I do not think I will keep it. This trip confirmed to me what people have been writing here. This 747 had old rock hard uncomfortable seats from 10 years ago the sound system was broken the menu has not altered for many years and BKK airport is too difficult for an older person. The arrogance of Thai to divert this flight thus making many passengers miss connecting flights or appointments without any prior notice is appalling when a plane could have been sent to Bali from BKK to take on some stranded Thai passengers from another flight without causing more problems.","","","Business Class","","2.0","2.0","4.0","2.0","1.0","","","1.0","0"
"thomas-cook-belgium-airlines-customer","/airline-reviews/thomas-cook-belgium-airlines-customer","Thomas Cook Airlines Belgium customer review","Nathan Vermeulen","Belgium","2015-07-26","Good flight. Heraklion airport was very small but fortunately we arrived earlier with the autobus from our hotel. Our airplane has take off earlier and the crew was sympathetic. There was a cartoon-film for children during the flight and a serie-episode. The airplane was old (from 2000) and there was very ""Condor"", German indications. The seats was not comfortable whereas a ""new cabin"": we can feeling the knies of the person behind us, we can't lengthen our tray table and we can't incline our seat. The food was good (couscous with chicken).","A320-200","FamilyLeisure","Economy","Heraklion to Brussels","8.0","3.0","4.0","4.0","3.0","3.0","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-07-10","Lisboa - Sao Paulo - Flight overbooked! (Maybe that's why on-line check was not working). As a regular Silver passenger I have to wait 45 minutes to be confirmed on the flight. Once more the flight departed with a two hours delay. Food OK Very young friendly crew but the old supervisors not friendly. Every month I have a transcontinental flight with TAP the feeling I have is: ""they are doing us a favor."" Flights are much more expensive and the service is everyday poor.","","","Economy","","","3.0","3.0","3.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Stewart Ashton","United Kingdom","2014-12-31","We travelled from Manchester airport to Holguin Cuba for a weeks holiday in November. We paid for extra leg room which amounted to £160 for two people return journey in addition to holiday costs. The outward journey was fine booked on row 30 seats not wide but extra leg room acceptable. On the return journey we sat in row 30 but seats ""b"" and ""c"". This was a disaster we were nearly run over by the cabin crew's equipment people were falling over my husbands feet and I spent the 8.30 hour flight acting like a health and safety officer warning others of the risk of injury. There were people gathered in the space we hired and the lady in seat ""a"" didn't pay any extra at all for this seat. I have complained to Thomas Cook and have been offered £40 in return but we paid £80. Do not book these seats as extra legroom as they are not and you will be wasting your money.","","","Economy","","","1.0","3.0","4.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Graeme Johns","United Kingdom","2014-12-22","My return journey from Las Vegas to Manchester was delayed by 2 hours due to a fault on the original aircraft and a replace had to flown out from London. The plane was a different type of aircraft from the one I had flown to Las Vegas on this wasn't because of the fault as I had pre booked my seat and I noticed that premium wasn't available on this flight I also think the plane was different because this was the last flight from Las Vegas to Manchester as TC only run seasonal flights. The crew apologised for the delay once we were on board and all the channels on the on demand entertainment system was made available to all passengers on board as I believe some you had to pay for. My seat was on the front row in the centre section which had 4 seats the bulk head was a lot closer than I expected and the seats on the front row on the left and right hand side had more legroom. I have flew with TC to Vegas twice now and I had no real issues with them and I'm looking at booking in 2015.","","","Economy","","8.0","3.0","4.0","3.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Eaimurai","United States","2014-08-14","I flew business class with TG 920 by A380 from Bangkok to Frankfurt then LH to Chicago. Very good service onboard. Lounge is excellent compared to all American airlines. Impressive services provided by crews. Hope that Thai Airways will expand so there are more new A380 in other destinations.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","James Cooper","Australia","2014-08-08","We've always thought Thai among the best international airlines but not this time! The Business Class lounge at BKK airport-their key location had the ambience of a Greyhound bus depot. Crowded uncomfortable with modest food offerings that were inedible. Flight TG 473 July 25 2014 BKK to Brisbane was awful. The so-called beds in the aircraft were not lie-flat and so uncomfortable that it was impossible to sleep. The food was poor and inedible- not even Economy standard. The flight attendants couldn't care less. So from now on it's Bye Bye Thai!","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"thomas-cook-belgium-airlines-customer","/airline-reviews/thomas-cook-belgium-airlines-customer","Thomas Cook Airlines Belgium customer review","B de Weever","Belgium","2010-09-15","Efficient check-in. Very simple and small meal for a 5 hour flight with a stop over of another 1:30. (Brussels-Marsa Alam). Unbearably limited legroom. If you are over 1.90 m impossible to sit. Had to sit with my legs in the isle or stand. Seats only recline 5 cm so it feels you sit upright.","","","Economy","","1.0","","","","","","","1.0","0"
"thomas-cook-belgium-airlines-customer","/airline-reviews/thomas-cook-belgium-airlines-customer","Thomas Cook Airlines Belgium customer review","P Gasquet","Belgium","2009-05-24","Brussels-Tivat. Quick check-in. Friendly staff. Snack and a soft drink for free. Very poor legroom the seat pitch is far too small for most of the passengers lucky this was only a two hour flight. A big minus is the late change of the return flight times (5 days before departure we were informed that the return flight was no longer in the afternoon but early in the morning - reroute of our last days in Montenegro and extra cost for early return of rental car). Also nasty : we paid 50% more for a so-called early booking than for a last minute flight. If you have free dates you better wait as long as possible with this airline.","","","Economy","","1.0","","","","","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-07-10","Sao Paulo - Lisboa - once more the flight was overbooked consequently delayed. Ground staff was horrible. This time I don't have any luck and catch one of the worst cabin crews in life. Food was served like a campus without option for the first time I skipped a meal on a transatlantic flight. I prefer to starve to eat such crap many around do the same. Cabin crew do not offer an option. Breakfast service was poor. TAP abuses a dominant position we don't have any other option to cross the Atlantic to Brasil. This explain the highly prices (3400 euros) in economy and the poor service.","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-07-10","LIS-MUN. Flight delayed 3 hours no service provide on the ground remember Lisbon Airport is the main hub for TAP. Boarding by bus old A320 with the interior dirty old and smelly. No food drinks or snack served on board due to ""one missing cabin crew"". On the way back the flight was operated by the Star Alliance partner Lufthansa A321 a superb flight experience like should be always.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","James Brown","United Kingdom","2014-12-22","I am 3 hours fresh off a flight from Kittilia to Manchester and can't believe the planes Thomas Cook provide to travel to such amazing destination's! The holiday in Finland (Lapland) was amazing 11/10 and the reps were top dollar too but the planes they are not worth 20p in scrap metal! I am 6ft and 18 stone and was completely crammed in a seat on this plane the seats were too narrow the leg room was non existent their was no inflight entertainment on the flight out to Levi Finland and the crew seemed very unapproachable. No inflight entertainment on a flight to Lapland with a plane 50% full of children is just insane. The crew have no reason to be unapproachable. I will go back to Lapland but it will not be with BA.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Graeme Johns","United Kingdom","2014-12-22","I flew Manchester to Las Vegas in Oct originally I booked a front row seat in economy for a little extra leg room but passengers were offered for a fee an upgrade to premium economy I decide to take the offer and moved to premium which was more comfy as the seat is wider. The cabin crew were friendly and although it was a 10 hour flight it didn't seem to bad I didn't use the entertainment system as I had my tablet with me.","","","Premium Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Peter Hutchinson","Australia","2014-08-03","BNE-BKK-LHR and CDG-BKK-BNE in Business Class. BNE-BKK in a 773 without ""lay flat"" seats but not an issue as this was a daytime flight. BKK-LHR in a refurbished 744 also without ""lay flat"" seats but I still managed to get 8hrs sleep. CDG-BKK in A380 and BKK-BNE in 773-ER both with ""lay flat"" seats. No complaints whatsoever about cabin crew food choice IFE or airport lounges especially as BNE and CDG are shared ""Star Alliance"" lounges. In fact wife was quite impressed with pleasant attitude of cabin crew especially when compared to JQ and QF(domestic). Fare included ""day use"" of a room at the Novotel at Suvharnabhumi as there was a 18hr stopover in BKK on return journey.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Marathe","India","2014-08-03","TG337 29th July. The plane was a big A330 but perhaps it was an old aircraft. There was no IFE! This is ridiculous in 2014. Before the flight took off I could only feel glad about the large amounts of leg room the old aircraft offered. I've not seen such a long leg room in any other Economy class flight. Pillows and blankets were fresh and I settled in. Since it was just a 3 hour night flight I preferred sleeping than watching movies. Hence the IFE's absence did not hurt me much. What impressed me was the extremely pleasant smiling and courteous service of the flight attendants. I had pre ordered a Hindu meal and what I got was excellent! There was chicken curry with rice and another vegetarian curry. The mango salad and the rice dessert were also perfect!","","","Economy","","8.0","5.0","5.0","5.0","1.0","","","5.0","1"
"thomas-cook-belgium-airlines-customer","/airline-reviews/thomas-cook-belgium-airlines-customer","Thomas Cook Airlines Belgium customer review","K Nolan","","2008-06-24","Overall a professional service with flights to some unusual destinations from Brussels airport. Flew Brussels-Tivat in May. Check-in slow but pleasant. Onboard service only in Dutch and French but staff pleasant. A small meal served. Seats cramped but by no means unbearable.","","","Economy","","6.0","","","","","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","I Clarke","United Kingdom","2014-12-22","Flew with Thomas Cook December 3rd 2014 checked in at 6-45 told boarding starts at 9-40 watching the screens new departure time of 11-30. Then told further info at 12-00 - offered vouchers for food at 12-30 and eventually took off at 16.05. Whilst on the plane the captain lets us know the first plane had a defective door the second plane that had to be flown from Gatwick also had a problem which had to be fixed before it came to Manchester. On the positive side the staff were fantastic - they had also been on duty all day.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","K Kowalczyk","United Kingdom","2014-12-18","After reading so many bad reviews I was actually afraid to fly with TC and didn't want to start enjoying holidays until I actually get to Cancun. However we were surprised! Everything went smoothly and everything was fine! Indeed seats are not as comfortable as in the usual airlines ( Virgin BA etc) but it was not that bad. Food was this same quality as with other airlines - it was good. Ice cream and mini cheese board was a very nice addition. Staff and service was great! Entertainment - not a great selection and for the best movies you need to pay. I watched couple of movies I haven't seen before. Modern screens - working on both flights - get your own earphones with you. I got my book and magazines to read with me. We got a blanked and a pillow on a night flight back. We bought our own bottle of water at the airport and paid for beer on a board. I like the seating plan that seems to be perfect for couples! It was very good flight (both ways)!","","","Economy","","9.0","2.0","5.0","5.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Berry Nick","United Kingdom","2014-08-03","BKK to LHR. Arrived fairly early and was whisked through check in security and escorted to the fab First class lounge in 10mins flat. Escorted to the plane and my seat. Very pleased to see the new First class semi suites which are very comfortable for sitting and sleeping. Service prompt and food quickly served to maximise sleep. Arrived on time and despite a busy T3 bags delivered quickly.","","","First Class","","8.0","5.0","4.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Iracha Tantiwongchaichan","Thailand","2014-07-31","BKK-JNB TG991. JNB-BKK TG992. The service was very good but they need to improve the inflight entertainment - they are very slow on Boeing 747-200ER. Thai Foods is good and water or juice is served every 30 minutes. The economy seats are not very comfortable but the ticket was a reasonable rate.","","","Economy","","10.0","3.0","5.0","4.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Rainer Rohdewohld","Germany","2013-07-08","Flew from HAM to LIS 29/6/2013 and return a week later in Economy. Flight from HAM was delayed 3 hours no service was provided during the flight because of lack of staff (official explanation). Since it was a day after the general strike in Portugal I thought this might be bad luck. Return flight slightly delayed and again no service on board because of ""lack of staff"". This information came together with the boarding announcement so no chance to stock up provisions before boarding. After reading other comments my impression is that this is corporate policy although TAP does not claim to be a low-cost airline and is certainly charging significantly more than LC carriers. Definitely not recommendable.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","F Michael","United Kingdom","2014-12-01","Flew Manchester - Cayo Coco - Manchester. Initially had a three hour delay flying out to Cuba but we were kept up to date with information and a spare plane was flown up from Gatwick. It was a newly refurbished A330 cabin with on demand entertainment which was great though the choice was fairly limited but better than the older A330 cabin entertainment systems. Flight back left on time and we even arrived into Manchester an hour ahead of schedule. Overall food was good staff were good. We couldn't complain at all. It may not be a glamour airline but TC does the job.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Volante Suzanne","United Kingdom","2014-11-20","We flew long haul from Manchester to Cancun on 17th Oct returning 31st Oct. After reading some of the reviews on here I was dreading the flight. I can only say we didn't need to worry from check in to landing each flight was great. We paid extra each to have just 2 seats together at the back of the plane as my partner likes to look out of the window and I have a bad right leg so would have more room to stretch. This wasn't needed as the leg room was great even for my partner who is over 6ft. The attendants were very nice even though they were very busy. The food was good for airline food. We knew b4 hand the cost of drinks so bought water and coke at the airport. Never watched the films so I had put films I wanted to watch on my kindle so going I watched these and read a little coming back the same. My partner slept most of the way both trips and he said the seats were very comfy.","","","Economy","","10.0","5.0","4.0","5.0","0.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","O Backhouse","Australia","2014-07-27","After flying with many airlines I decided to use Thai as it offered a direct flight from Melbourne to Bangkok. Business crew were not helpful and looked like they were enduring their jobs and taking out their frustrations on the passengers. I found them to be rude arrogant and unhelpful when I asked for assistance with my cabin luggage due to a back injury I was told I had to put it under a seat. When I explained that I was unable to bend to do this my case was unceremoniously shoved in by a senior crew member. Their controlling manner and inflexible routines made the trip a relief to be finished. The food was not worth eating - rubbery scrambled eggs and dry tough salmon. I will never fly with Thai again. I have had much better experiences in Economy with other airlines.","","","Business Class","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Nilsson","Sweden","2014-07-17","CPH-BKK-CPH Very nice and comfortable airplanes 777s. Thai has really improved their product when replacing the old 747´s. Entertainment system good with a wide variety of movies TV-series etc. Staff very friendly and attentive food great as always. Last couple of trips to BKK I have chosen different airlines due to the former outdated 747 but from now on I will definitely fly Thai again. The flights were on time both ways.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Cutts","United Kingdom","2014-07-08","LHR-BKK-KUL TG911/TG415 had to travel from London to Kuala Lumpur at very short notice on Saturday 5th July. Thai was one of the only airlines available to book online apart from the check in at LHR T3 being shambolic the flights where great. On the LHR-BKK flight 747-400 the seats were very good with plenty of room the food some of the best I've had in economy the crew were just the best very helpful. I was taking my niece back to KL after a family bereavement the crew so caring. I had access to the Thai lounge in BKK which offered a relaxing place to wait for the connecting flight the flight BKK-KUL another great crew new aircraft nice seating and great food I don't use Star Alliance much these days but will consider returning my loyalty after this experience.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Roger Childs","Spain","2013-07-04","As a regular traveller AGP/LIS/FNC I am left with no choice but to fly TAP This must be the worlds worst airline for lost bags late flights and missed connections. The last time I flew this route they lost our bags missed our connection and gave us a biscuit for lunch. I wish another carrier would start to operate on this route.","","","Economy","","","3.0","3.0","1.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Winn","United Kingdom","2014-11-20","My wife and I live on the Isle of Man and use Easyjet to connect with other flights. They allow you to check-in 3 weeks in advance for both the outbound and return flights together so I can't understand why this airline don't have a similar service. The reason for this became clearer on our return flight from Milas airport in Turkey. We weren't allowed to check-in online for the return journey so made sure we arrived at the airport well in advance which put us in around the first 30% of the queue. I don't believe that every other passenger on the flight would have booked their seat but maybe that was the case. As we class the flight as part of our holiday experience this was ruined by the fact that we were separated on the flight. The only reason I can think for them doing this is so that next time we book we pay extra for our seats except this will never happen as we won't ever fly with Thomas Cook again. As we normally sit together when travelling my wife usually carries the money water reading glasses magazines etc. along with my tablets as I'm diabetic. I don’t suppose this company would even be bothered about the hassle and inconvenience this would cause their customers. The real problem I have is the fact that the person who checked us in never mentioned this whatsoever and the first we realised is just before we got on the plane. A simple bit of common courtesy and an apology e.g. I'm sorry I have to split you up as the seats are all taken would have sufficed but not a mention. There is no possible excuse for this which makes it the worst customer service we've ever experienced and my wife and I have travelled all over the world on a lot of different airlines.","","","Economy","","","1.0","2.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Reid","United Kingdom","2014-11-17","This was the worst set of flights I have ever taken. Both directions were over 4 hours and overnight however the seats were the narrowest I have ever sat in and fixed in place. The seats were so small that it was not possible to hold a book normally but to have to hold it up much closer to your face and with so little space that they did not have space for a normal tray which meant when food came round there was not space to also have anything to drink. The food was awful and struggled to eat any of the hot meals which were of course an extra charge. There was no entertainment full stop. This was an awful experience but then every step of the way with Thomas Cook was an awful experience and would not recommend them to anyone. Every seat on the plane was reduced room and non- recline so paying to upgrade is not an option either.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ken Gibson","United Kingdom","2014-07-03","Flew LHR-Bangkok on 24 May (A340-600 barely 30% occupied) Bangkok - Chiang Mai 28 May (one hour flight on an A330 barely 50% occupied) and Bangkok - LHR on 7/8th June (B747 90% occupied). All flights on time decent leg room and reasonable choice of movies on long haul. Food served free on domestic. Though all food was average at best. Very helpful friendly and pleasant staff throughout. My only complaint is the slowness of boarding - for every staff member checking boarding cards there seemed to be at least one more standing watching rather than helping.","","","Economy","","8.0","4.0","5.0","2.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Dinkel","Vietnam","2014-06-23","Was flying HKG-BKK on 22nd June. Departure on time Service was ok. Food nothing to write home about. Pretty standard would like to see a bit more valued dishes in BC class. A Thai style chicken which consisted of a tasteless fried chicken leg served with steamed rice and Japanese Eggs. Fruit should be ripe. Otherwise flight was pleasant.","","","Business Class","","7.0","4.0","4.0","2.0","4.0","","","4.0","1"
"thomas-cook-airlines-scandinavia","/airline-reviews/thomas-cook-airlines-scandinavia","Thomas Cook Airlines Scandinavia customer review","M Sommerville","Denmark","2015-03-04","CPH-Hurghada-CPH. Flew this airline as part of a charter flight/holiday in the Red Sea. Both flights I enjoyed immensely. Credit for this goes to the cabin crew and their ability to generate such a happy atmosphere in cabin. The food quality served was by far the best I have put my teeth into for economy class in more than 42 years of flying around the world. On top of this the plane was literally an all new A321 I had paid a little extra for a few extra centimetres of leg space thumbs up arrival on time at both ends.","","","Economy","","10.0","","","","","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S McAllister","United Kingdom","2013-07-03","Tried to fly LHR-LIS-FAO: after checking in at Heathrow saw a delay on the screen and departure time pushed back and back. Finally found the one representative (trying to cover 45-odd airlines) and was told the flight was late as the incoming flight had to unexpectedly land at Gatwick. When we did take off 3 hours late there was no running water in the loos or to make hot drinks with. Offered a seat on the next Faro flight as I'd missed the connection but it was 7 hours later. I said I would rather drive as that took only 2 hours cue much head- scratching about the craziness of this when a meal voucher was on offer. Took over an hour to get my bag back. Then came the return flight from Lisbon - longest queue I have ever ever seen to check in even longer queue for security. Flight was over an hour late taking off for no particular reason. Will never fly TAP again no matter how cheap they are.","","","Economy","","","3.0","2.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Phillips","United Kingdom","2014-11-12","Just got back from Barbados on the (now) infamous TCX816 fight which was delayed a few times. We initially sat on the plane for 4hrs without going anywhere (not good) due to technical problems. Eventually got off the plane and taken to a hotel which was very nice. Thomas Cook did everything possible to make the transition smooth staff very helpful and polite. Should have left 6.30pm Thursday eventually left around 4pm Saturday. Would like to thank Thomas Cook for doing everything they could with efficiency and polite staff. My only criticism was having to hang about waiting for further updates every few hours had they said 24 plus hrs delay we could have enjoyed extra time on the beach instead of hotel room waiting for calls.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Brian Hitchen","United Kingdom","2014-11-06","LGW to Tenerife 17/10/14 returning 24/10/14 - both directions by B757-300. Cabin crew on both legs quite helpful - beverages a little pricey. I must say in 47 years of flying around this planet these two flights were without doubt the most uncomfortable I have had to endure the seats are far to narrow and are fixed. The seating plan was 3x3 after a 4 hr flight I felt cramped being unable to move about. If I am unfortunate enough to travel with this airline again I will first check which model of aircraft is being used if its a B757-300 I will change my travel arrangements. I travelled to Malta in June 14 with this airline in an Airbus aircraft which although had fixed seating it was far more comfortable - it is a wider aircraft unlike the B757-300 which is very narrow with 285 people crammed inside when full which it was on both legs of my journey.","","","Economy","","","1.0","4.0","0.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Pryse Jones","Australia","2014-06-16","Flew SYD to BKK Wed 11th June TG 146. What a total disappointment. An hour late to leave. IFE did not work. 8.5 hours of flying with no music to listen to no TV/ movies. Cabin crew completely indifferent. Probably experienced it many times. Food was rubbish hot curies for breakfast and whatever the next meal was supposed to be. Overheated inedible noodle dish. Couldn't wait to get off.","","","Economy","","1.0","4.0","4.0","1.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Jose Btesh","United States","2014-06-13","I flew from Frankfurt to Bangkok First Class A340-600. Service was Royal First as they claim food was excellent as well as seat comfort. Thai Airways represents for me the Spirit of Thai people first class on service friendly and humble.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Singleton John Robert","Germany","2014-06-12","Frankfurt to BKK on flight TG921 on May 6th returning on May 16th. Service was great flight crew helpful and always had a smile. Inflight entertainment and food second to none. Will not hesitate to use again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines-scandinavia","/airline-reviews/thomas-cook-airlines-scandinavia","Thomas Cook Airlines Scandinavia customer review","B Erik","Sweden","2013-06-26","GOT-AYT-GOT. We choose this airline because it was a part of a charter trip. We went on a 211 seat A321 its was quite big. It was as you expect in a economy class airplane (not much legroom quite cramped). The seats were quite nice but you will notice that they have been there for a while but it works fine. The cabin-crew are very friendly and nice. The food onboard was okay. You can't expect that much from an airline in the food section. We thought we were going to get breakfast as we flew at 7.00 in the morning. Instead we got meatballs in a sauce which was really nice!","","","Economy","","8.0","","","","","","","4.0","1"
"thomas-cook-airlines-scandinavia","/airline-reviews/thomas-cook-airlines-scandinavia","Thomas Cook Airlines Scandinavia customer review","M Zanasi","Finland","2013-03-12","HEL-Funchal-HEL on a A321-200. The interior is dated but in good shape. Old style bulky seats with very little legroom. It is a charter flight and it shows in the level of service and seat comfort. The only thing in common with quality airlines is the cost of the ticket. The only reason for flying with such an airline is the non-stop service between Helsinki and Madeira.","","","Economy","","5.0","","","","","","","1.0","0"
"thomas-cook-airlines-scandinavia","/airline-reviews/thomas-cook-airlines-scandinavia","Thomas Cook Airlines Scandinavia customer review","L Mellor","Sweden","2012-03-06","Arlanda to Marsa Alam return. All things considered it was better than the Tui equivalent (where our 25 and 7 year old's were only offered coffee or tea no water as a beverage for paid meals. Staff were friendly food looked great (we packed our own) and no price gouging on the drinks service.","","","Economy","","7.0","","","","","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Pat Harvey","United Kingdom","2013-07-03","Flew to Oporto from Gatwick as part of package holiday with Titan Holidays 18/06/13. Warned at check in flight 70 minutes late which apparently is quite usual and to have something to eat before the flight as the food is minimal and awful. Good advice as light snack was very dry bread roll with plastic ham. Staff were not very friendly and carried out a minimum service. On positive side Oporto airport very spacious and efficient. Return flight 26/6/13 on time better service but still the dry bread roll.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","John Roder","Australia","2013-06-26","Marseille to Lisbon 18/5/13 flight TP409. Lisbon to Rome 22/5/13 flight TP842. Flew Tap twice in May 2013. The crew and flight were very pleasant. They need to get rid of the dry bread roll for the snack and replace it with something better. Would fly with them again.","","","Economy","","7.0","4.0","4.0","1.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Trigg Joyce","United Kingdom","2014-11-06","On our return flight to Las Vegas we found the seats far too narrow. Leg room was fine but width totally unacceptable. I couldn't use the controls on my arm rest as the person sat next to me completely obstructed them. In flight entertainment was not available on both legs of the flight but the crew sold ear phones for £3.00 each to all passengers. Totally unacceptable.","","","Economy","","2.0","1.0","3.0","4.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Kieran","United Kingdom","2014-11-03","We flew from Glasgow to Tenerife on 22nd October on a 14yr old Boeing 757-200. This must be one of the aircraft that Thomas Cook are retiring at the end of the year as it certainly looked its age! Legroom was as expected quality of the James Martin breakfast was predictably poor and the entertainment screens didn't work properly (I think a betamax tape was used)! Staff were helpful and approachable and carried out their tasks efficiently and professionally. Flight was more-or-less on time. Main criticism is Thomas Cook's lousy hand luggage allowance of 5kg if Jet2 can do 10kg and Easyjet unlimited why can Thomas Cook not do the same? Would fly with them again but if Jet2 was much the same fare I'd fly with them for thw simple reason that they allow 7kg extra per person (with hand and hold luggage combined).","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Davies","Australia","2014-06-08","My hubby and I have been flying to Thailand each year for the last ten years we decided to shout ourselves an upgrade to business class as it was our ten year anniversary when you check your baggage in you ask how much to upgrade and we got a good deal having always been in economy one thing that really annoyed me was we only like flying during the day and unfortunately on Thai Airways day or night after they serve you food they shut all the shades down and expect you to sleep (this is obviously a ploy to stop asking the crew for drinks etc). However myself and a couple of other people keep our shades open even though the crew always try and shut them to my horror on business class the same thing happened shades went down. If I'm flying business it's my option if I want my shade down or not very annoying.. Anyway I just kept my shade open much to their annoyance apart from that service was good food bit average for business class would be very interested to know if other airlines do the same thing shutting all the shades?","","","Business Class","","5.0","4.0","4.0","5.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C desLandes","New Zealand","2014-06-04","TG492 AKL to BKK economy class. Although plane half full due to political unrest in Thailand the service was outstanding and of same standard as 6 months ago.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines-scandinavia","/airline-reviews/thomas-cook-airlines-scandinavia","Thomas Cook Airlines Scandinavia customer review","M Pajunen","Finland","2012-02-01","Royal Class flights Helsinki-Phuket on A330-200 aircraft. A quick but rather rude check-in at HEL. An access to a new comfortable lounge at HEL was a nice surprise no lounge access at HKT though. A priority boarding for Royal Class passengers. The seat was a major disappointment: worn out and uncomfortable expected better comfort in premium class. The entertainment system was ancient and didn't even work probably on the return flight. The two meals served on the ex-Helsinki flight were tasty but not the same quality on return. Service was professional but impersonal no smiles. A sufficient amenity kit was a nice touch but delivered on the HEL-HKT flight only. Will choose their Royal Class again only if new seats and better IFE will be installed.","","","Premium Economy","","4.0","","","","","","","1.0","0"
"thomas-cook-airlines-scandinavia","/airline-reviews/thomas-cook-airlines-scandinavia","Thomas Cook Airlines Scandinavia customer review","Kim Krister","Finland","2011-11-30","HEL-TFS-HEL with A321. Efficient check-in. Very simple and small prepaid hot meal for a 7 hrs flight. Meal should be more filling. Two very different flights. Outbound flight had a professional and attentive service. Inbound flight had a rude and unhelpful crew we were sitting on exit row 11. No smiles at all and they intend to sell everything too many disturbing announcements when you are trying to read and relax. Seats were dirty and showing their age. What is also annoying - return flights from Canary Islands to Finland are almost always late with this airline. Not worth for the money as we paid expensive flight tickets only.","","","Economy","","2.0","","","","","","","1.0","0"
"thomas-cook-airlines-scandinavia","/airline-reviews/thomas-cook-airlines-scandinavia","Thomas Cook Airlines Scandinavia customer review","Kim Krister","Finland","2010-01-09","HEL-LPA return with A321. Booked flights 7 months earlier and reservation for 2 exit seats for extra charge from their call center was kept at check in. Generous legroom. Friendly attentive crew flight deck announcements and clean aircraft made 6 hrs flight more enjoyable for a leisure flight. Also our pre booked Holiday Meal on outbound flight was surprisingly tasty and hot and portions were more filling than we have had for this route with other carriers. Only minus was inbound flight meal which was bit tasteless perhaps due to LPA catering. Drinks for purchase but all in all flight with them (DK) offered more holiday feeling than our national carriers charter flight offers. Baggage came fast at LPA but in HEL it took more than 45min due to ground handling problems.","","","Business Class","","8.0","","","","","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Nicolette Nathon","Hungary","2013-06-26","BUD-LIS-MIA in January 2013. Nice and polite crew landing on time good catering. The greatest surprise was overnight service in Lisbon: private transport to 4* hotel downtown (everything included in the very reasonable price). On the way back from MIA 6 hours in Blue Lounge also very good experience nice assistance and food.","","","Economy","","10.0","4.0","4.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Jose Carvalho","Germany","2013-06-19","MIA-LIS on a quite new A330. Flight full and on time. Nice tasty meal good inflight entertainment system and very attentive crew who managed to re-launch the AVOD system as it was not working at all seats. After that ok. As usual with TAP a very smooth quiet flight. Close to landing in Lisbon a nice breakfast was served. As first flight arriving in Lisbon 30 minutes after landing we left the airport.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Kenworthy","United Kingdom","2013-06-19","Checked in for a scheduled flight from Miami to Lisbon and on to Manchester UK. Flying Executive (Business) with departure scheduled for 16.30 Mon 3rd June. Waited with no information in lounge until 21.00 when agency staff arrived to collect our bags as we were going to be taken to a hotel for the night. Provided with adequate accommodation and dinner and breakfast. Taken back to airport at 12.00 noon when were rechecked onto the supposedly repaired aircraft and a connection from Lisbon to Manchester. Scheduled take off 15.00. At 14.25 asked the lounge staff to confirm if we needed to go to the gate as the Departures board had not changed. They had no information and could not get a reply by telephone from TAP so we were advised to go straight to the Gate. No TAP staff there and very few passengers. Went back with other passengers to the Check-in Desks which were simply chaotic. Offered seats on an alternative flight by BA but warned by other passengers that BA were not honouring TAPs tickets. This was because of the difference in value and even after wasting an hour walking round the airport with a TAP staff member the best we could get was an economy ticket in exchange for our TAP Club equivalent. Ended up paying 650$ extra for World Traveller Plus upgrade so we could at least sit together on what was a full flight. Finally departed 28+ hours late. Claim going in to TAP. Whilst the outbound flight was on time TAP's idea of Executive Class is a joke.","","","Business Class","","","3.0","1.0","2.0","3.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Par","United Kingdom","2014-11-03","I travelled with Thomas Cook on the 12th October from Newcastle to Tenerife flight time 0930. I decided to travel with Thomas Cook as it is a well known popular company and it's fair to say I will never travel with them again! The seats were uncomfortable - the leg room was poor. I asked for an extended seatbelt quietly as I was embarrassed but the cabin crew was not so quiet about it! The cabin crew going to Tenerife were not customer friendly. I overheard them moaning to each other about passengers needing the toilet. However the flight home on the 19th October at 1530 had lovely cabin crew who were so friendly and very good with the passengers. Also found that the aircraft were dirty in general. On balance I would never travel with Thomas Cook again was so disappointed with the at the start of my holiday! I think staff need extra customer service training.","","","Economy","","","1.0","0.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","James Garratt","United Kingdom","2014-11-03","24th October Birmingham to Heraklion. Boarding was hassle free and on time the crew were helpful and generally nice. However seats were torn arm rests were dirty and the overhead panel was wonky. I know that they are replacing the 757s with A321s which would counteract the mess. Food was good and plentiful. Knowing that there will be clean new aircraft I would fly Thomas Cook again.","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Streb Lovell","Taiwan","2014-06-03","TPE-BKK rt in Business. No complaints start to finish. Both flights pretty full despite a political situation in Thailand that is supposedly having a negative impact on the travel industry. Food on Thai is better than the Taiwan airlines flying this route.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","I Fraser","Australia","2014-06-02","Our flight was SYD-LHR return via BKK seats 14A & B in all sectors below are the relevant points. SYD-BKK (744) - the sound on the audio and video channels for both seats continually broke up rendering system useless out of 2 wines only 1 available. BKK-LHR (744) - again the sound and audio for both seats continually broke up and again unable to use IFE out of the same 2 wines on offer only the same wine on the first leg was available. LHR-BKK (A340-600) - As on the previous 2 sectors the same white wine was not available from the same list. BKK-SYD (744) - I bought a book as we were again flying a 744 unfortunately my overhead light would not switch on and just to add to the farce my wife's overhead light would not go off on a positive note the IFE was working. After our dinner I asked for a second coffee only to be told by an extremely arrogant cabin crew member that I had not finished my first one yet this is not in any sense hospitality this is just being down right rude. My wife and I have been travelling with Thai for 20 years (I can hear you saying 'more fool us') but no more.","","","Business Class","","3.0","3.0","2.0","2.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ron Spencer","Australia","2014-06-02","Our trip to Thailand was almost spoilt before it even started. An easy check in at Melbourne Airport and then down to the Lounge. The lounge was like a dungeon. Late on a Friday night the food was terrible. A soup of some sort that I did not like the look of and packet fish fingers and soggy potato wedges. The fish was inedible. Grey and mushy in texture. In their defence the staff offered to make us a sandwich. A sandwich in the business lounge? The bar was well stocked and we survived until we boarded the plane. The plane an almost new 777. The flight meals and cabin crew were all excellent. At all our other stops the lounges were excellent with fresh food available. Melbourne lounge very disappointing.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Emanuel Santos","Finland","2013-06-10","Helsinki Vantaa to Lisbon. Excellent flight unlimited drinks (FREE) and excellent food! Nice crew very friendly.","","","Economy","","10.0","4.0","4.0","5.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Mark Hughes","United Kingdom","2013-06-09","TP331 LGW-OPO Efficient check-in given an invitation to the No 1 Traveller Lounge in South Terminal Gatwick. The lounge is adequate if unexceptional. Flight was well above average with attentive cabin crew and really excellent imaginative catering. The only downside was our baggage was given priority stickers which almost automatically relegates then on most airlines to being delivered last!","","","Business Class","","8.0","4.0","5.0","5.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ruscoe Jacqueline","United Kingdom","2014-10-20","1st Oct 2014 London Gatwick to Rhodes return 8th Oct TCX1487 Rhodes to London Gatwick. If you are thinking of booking a holiday with Thomas Cook my advice would be don't. We certainly expected more than the budget airline we received. Rigid upright chairs with a lump in the centre back that leaves you trying without success to gain a comfortable position to sit for the flight to Greece. We didn't expect food however on our outbound trip they offered snacks and drinks just into the flight we asked if we could get food and drinks later and were advised yes. When we did later ask we were told by a quite snotty stewardess that if we wanted something we would have to get it ourselves from the back - none of the purchase meals were available just chocolate crisps etc. On our return trip it was the same scrum to check in. Once boarded we now knew we had to have our knees under our seats so no shock. The staff on this flight were friendlier but the level of comfort is nil. We had a family behind us with two babies who screamed and screamed throughout the flight. Shame on Thomas Cook.","","","Economy","","","1.0","0.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Paul Todd","United Kingdom","2014-10-13","Flew Manchester to Bodrum on 29th September on the Boeing 767. We pre-booked our seats meals and extra luggage. Cabin crew fantastic and nothing was a bother. Really friendly and genuine. Good inflight entertainment and delicious meals.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Adlam","United States","2014-05-28","LAX-BKK-AKL. Business. New Star Alliance lounge at LAX was excellent feeling more like a five star hotel with outdoor patio. Overall Thai was flawless on both legs with excellent service that was attentive and professional. The cabin is clean and smart with angle lie flat seats with great pillows and duvets. Order the Chef was a great choice with the lobster as with all meals and excellent selection of wines. Was very impressed how this felt very Thai and authentic. Sleeping was not a problem and quite comfortable. The highlight is the BKK Thai lounge - there are three and the one I preferred had the standard fixtures with great private bedrooms to catch some sleep. Also a free massage at there spa which I had to say was one of the best I've had. I would fly Thai again for sure.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Jacques De Vriese","Belgium","2014-05-25","BRU-BKK-BRU in May 2014. I had a very nice crew on both flights food was great for airplane food. The seats enabled me to sleep in comfortable way most of the flights. The onboard entertainment system was very good with lots of new films.","","","Business Class","","4.0","4.0","5.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","W James","Thailand","2014-05-11","BKK-LHR TG 910 07/08/2013. Miserable rude check in staff and then to find the gate boarding staff even worse. No Thai smiles on this trip. Cabin crew were better but not as attentive as other options on the LHR route. The ground staff got the journey off to a bad start which coloured the whole journey!","","","Economy","","2.0","2.0","1.0","2.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","V Ward","Morocco","2013-06-07","Porto via Lisbon to Casablanca in May 2013. The 19 seater plane (Beechcraft 1900) was overbooked and I was selected to stay aground but told so only after all other passengers had boarded. No possibility therefore to find any candidates among other passengers willing to take compensation and stay an additional night in LIS. Poor communication from handling officers and ground staff made for frustrated feelings and a spoiled trip.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Rasmussen","Denmark","2013-06-07","CPH-LIS return. Flights on time seating was OK and legroom with no worries even if I am tall and overweight. A hot meal was served (a very positive surprise) it wasn't to my taste but other passengers really enjoyed it so I cannot complain. Only thing that annoyed me was the cabin crew who spoke very bad English and an attitude that made me feel as if passengers were a major source of trouble to them. Entertainment options on this 3 hour flight was equal to zero. Altogether I got an OK flight but TAP should really Work hard on learning their staff what service attitude is all about.","","","Economy","","5.0","3.0","1.0","3.0","1.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Julie Gilham","United Kingdom","2014-10-13","For the extra £400 to upgrade to Premium it was a joke. No extra legroom in row A planes were filthy staff were unapproachable on the return journey. Inflight entertainment did not work properly on the outbound and inbound journeys. Delayed on the runway for 2.5 hours on the return journey due to a runway being closed after an hour we were offered a small tub of water and a cereal bar which was 5 days our of date! The boarding card on the return journey stamper 'Business Class' absolute joke! Virgin airways are far superior and you get most things included in the price would never fly Thomas Cook again.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Webster","United Kingdom","2014-10-13","Thomas Cook are not a family friendly airline. Following booking for a long haul flight we contacted Thomas Cook to request a bassinet for an infant however apparently Thomas Cook do not offer this service but we were not made aware of this at the time of booking. The only alternative is to pay for a full price seat and to bring your own car seat however if you do this no infant baggage allowance is given so you can add on an extra £200 for baggage alone. What a complete rip off. Bassinets are offered by other airlines which is who we will travel with in future as it's too late to do anything about it now. I will certainly never book flights with Thomas Cook again. What an appalling way to treat families travelling. Since we can't afford to pay another full price fare as well as the extra baggage fee on top of the existing holiday cost our poor little man will have to sit on our knees for the whole lengthy flight without the option of lying him down in a bassinet where he would be able to get some sleep and I'm sure is would also have been beneficial to other travellers on the flight. So disappointed.","","","Economy","","","1.0","0.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Williams","United Kingdom","2014-10-08","London Gatwick to Antalya - like most of the reviews on this forum my expectations were not high but it is clear that the airline have cut their product to the minimum and are not really interested in the overall customer experience. The aircraft are now configured to the maximum capacity which means that seat pitch is virtually the smallest in the industry. When will Thomas Cook wake up to the fact that this damaging their brand. If you are flying customers off to four and five star hotels the last thing they want is to start their holiday in a manner that resembles a cattle truck. Think about your product and other reviews on this site and start making improvements before it is too late.","","","Economy","","2.0","1.0","3.0","0.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","H Drewery","United Kingdom","2014-05-03","Sat on TG911 (London to Bangkok) for 4 hours on the tarmac before this flight was cancelled due to engine failure. Staff seemed to be out of their depth. Eventually put on another star alliance flight to Bangkok which was a cheaper flight than the one we had paid for. When checking in for return to London Thai Airways had given our seats away. After a lot of haggling got onto flight. Shocking service. Staff poorly trained but worse were rude and arrogant. They tried to get us to accept an economy flight when we had paid for business. I will never fly this airline again.","","","Business Class","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Croome","United Kingdom","2014-05-03","TG911 LHR-BKK 747-400 Royal First Class - new first class cabin. Managed to get online check in completed 23 hours before the flight and got seats 1A and 1K. Because we were transiting through Bangkok and onto Hanoi we had to get our boarding passes at LHR as our visas had to be checked. Arrived at the Royal First class desk where we were processed in an efficient and friendly manner. When flying Thai Airways Royal First Class you are told that you can use the SAS London Lounge which is the general Star Alliance lounge in T3. In fact you are also able to use the Singapore Airlines First Class lounge which if you time it right with their flights is actually a much nicer lounge and much quieter. There are no announcements in the lounge so you have to be a bit vigilant with the time for boarding especially if your gate is a walk away. Arrived at the gate just as boarding had started and after a short wait first and business class passengers were ushered down a separate boarding way into door 1L. Within a matter of minutes the cabin service director came and welcomed us on board he came round with a tray of glasses and a bottle of champagne in hand. The ambience of the new first class cabin is noticeable with its hues of cream purple and wood. The mini suites (without doors) are spacious the seats wide and comfortable and comes with plenty of storage space to the side under the windows and under the ottoman. To the front sits the massive 23"" screen with the ubiquitous Thai orchid in pride of place and on the aisle side is a small closet with hanging space. To the window side of the seat starting at the front is the magazine rack storage for the headphones and a multi pin power socket then the large and heavy wooden table which lifts out of the housing followed by a small touch screen which controls the seat positions and then a further storage area where the entertainment handset 2 x USB ports and a further cubby hole can be found. For couples travelling together seats 1A and 1K are definitely the ones to go for if you want a window view otherwise seats 3E and 3F which are two seated together in the middle at the rear of the cabin. If you are travelling alone any of the other widow seats or 2E will be suitable. There was very little communication from the flight deck throughout the flight but it kept the flight quiet and peaceful. The food service was exceptional and started almost immediately. First came the drinks service and warm nuts. Drinks service was followed by canapés. Once this was finished the table was laid and service began. We had pre-ordered the Lobster Thermidor online and it did not disappoint. Once I had finished watching a film I asked the crew to make up my bed and by the time I returned to my seat my bed was made. I slept for about 4-5 hours before the lights were switched on for the breakfast service. Before we started to make our descent into Bangkok the first class crew came round to each individual passenger to thank them for flying with Thai and handed out an orchid a lovely touch. This particular crew were friendly chatty and attentive without being annoying. The food and drink service was exceptional and the pre-ordered dish was very good. The new cabin is comfortable airy and the mini suites cocoon you from your fellow passengers; I like the relaxed feel of the cabin with only 9 seats compared to British Airways first cabin of 14.","","","First Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Marujo Avelino","France","2013-06-02","ORY-OPO. Smooth check-in boarding on time. Comfortable seats with enough space for legs (I'm 1.92 tall). Crew should smile more they were professional but looked like they were doing their job without making an effort to be polite with passengers.","","","Economy","","9.0","4.0","3.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","B Filippo","Italy","2013-05-29","Milan-Lisbon return. This route is usually quite expensive but I managed to find an excellent deal with TAP. MXP- LIS: quite old A320 old style but extremely comfortable seats cabin crew very professional. A small sandwich was served with a good selection of beverages and spirits. Landed in Lisbon before schedule. LIS-MXP: very early morning flight completely full. Many passengers with connections at Malpensa on the way to China. Again Airbus A320. We were served breakfast which was quite satisfying in my opinion: a slice of cake some fruit and a yoghurt. Coffee tea and a wide range of juices available. No smile from cabin crew one of them was even rude with customers. Good value for money but I would recommend TAP to reconfigure and update their internal seats: they are yes comfortable but extremely old-style. The price paid was extremely good.","","","Economy","","7.0","5.0","4.0","4.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Gillan Hope","United Kingdom","2014-10-05","Once again Thomas Cook has proven themselves to be little more than extortionists. The last two times I have booked a holiday with them I have attempted to use their online check in almost 48 hours prior to my flight and each time it has shown me an empty plane with sufficient seats to be had and yet from the outset we are placed in adjoining seats on both sides of an aisle while a prompt asks if you would like to pay extra to move to seats that are next to each other. You can't even move just one seat next to the other as it charges you double as if you had moved them both! Last time this happened I decided to wait and check in at the airport just to see if they had since allocated those seats to someone else and given us new ones but no they had specifically allocated the same ones to us from the outset even though the plane was empty at that time still. I have just gone through the same process and once again they have placed me and my husband on two sides of an aisle. This company can claim all it likes that it attempts to sit people together when possible but the fact remains they are now deliberately carrying out this practise so that people are forced to pay extra for holidays they have already paid for. This will be the last holiday or cruise I will book through this company until they become more honest in their dealings will their passengers.","","","Economy","","","3.0","5.0","0.0","0.0","","","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Linda Stewart","United Kingdom","2014-10-05","We flew from Glasgow to Antalya on 18th September. I wish we hadn't. The cramped seats were expected the lack of any interesting entertainment likewise. So we'd taken books and we'd booked the James Martin inspired meal thinking this would keep us occupied throughout the four and a half hour trip. How naive of us! Screaming crying shrieking and general shouting and bawling were the order of the day. And then there were the kids. Most of our fellow travellers seemed to have to bellow at each other in order to be heard. Well it was either that or sign language. The steward who made the intercom announcements on the plane clearly felt the need to jolly us into enjoying the initial stage of our holiday - he repeatedly addressed us as 'Ladies and gentlemen boys and girls' in a Hi de Hi 'aren't we having fun' tone of (loud) voice admittedly the only way anything could be heard above the screaming but it did make us feel a little like breaking into a rousing rendition of 'Didn't we have a luvverly time the day we went to Bangor'. Reading? I don't think so. During the very few lulls in the general pandemonium a few of us tried to escape from the carnage by burying ourselves in a chapter or two. Only to be rudely wrenched away by yet another piercing scream from a child (or adult) demanding something else. I've never been so glad to touch down and disembark. Still look on the bright side - we've definitely learned something. None of us will ever fly with Thomas Cook airlines again!","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Vanessa Davis","United Kingdom","2014-10-05","Flight TCX 1134/1135 to and from Gran Canaria. New A320 airbus. Lovely flights both ways attentive cabin crew and updates throughout flights from the Captain. Love the new Ergonomic Seating 31in seat pitch and they cant recline which is more comfortable. Easy to get in/out of for those trips to the loo. Will definitely book again with this Tour Operator!","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Adam Williams","United Kingdom","2015-08-01","I flew with Thomson Airways on the 15th July and the 25th July 2015. Both aircrafts were Boeing 737-800 and both flights left on time. The seats were comfortable and you could sleep on very easily. They were very wide and the legroom was really good. The cabin crew were helpful and friendly and the food was very good. Prices for the food wasn't expensive and both planes were clean. The airports were well run and ground staff were good. ","Boeing 737-800","FamilyLeisure","Economy","London Stansted to Paphos","10.0","5.0","5.0","4.0","","4.0","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Croome","United Kingdom","2014-05-03","TG916 BKK-LHR A340-600 Royal First Class. I checked in online 24 hours before the flight and was able to confirm seats 1A and 2A which I had already allocated beforehand. Because we were transiting through Bangkok from Koh Samui we had to get our boarding passes at BKK. Arrived at the Royal First class area and were greeted by two eager porters who took our bags and another member of staff took our passports. We were ushered to the seating area whilst the formalities of check in was completed. We were then ushered off through fast track security and then onto fast track immigration which again was swift. After immigration you descend an escalator which takes you straight into the Royal Silk Business Class lounge however as we were flying First Class a golf buggy was awaiting us at the bottom and we were whisked off through the business class lounge and along the corridor of Concourse D to the Royal Orchid Spa. As we had booked a massage at the check in desk we were dropped off outside the spa. There are no calls for boarding in the lounge instead lounge staff come and find you 20 minutes before the flight is due to depart and escort you to the aircraft. Boarding was swift and straight-forward. Shortly after taking my seat a glass of champagne was offered along with papers magazines and the menu. Aircraft servicing the lunchtime departure to the UK is the A340-600 and so the Royal First Class is of the older open seat variety. The cabin does feel very spacious with only 8 seats but it is an old layout. There is plenty of storage although not as many sockets and connection points and cubby hole cupboards as on the new 747 layout. For couples travelling together the middle seats 1/2E and 1/2F are definitely the ones to go for however if you want a window view you can sit in tandem as we did and have either 1/2A or 1/2K and dine together if you fancy a chat. Flight pushed back on time the food service started well with the drinks service and warm nuts and the canapés. The crew did not come around and ask for our meal order instead choosing to serve everyone in the cabin the same early courses and then proceeded to offer the main courses from the wheeled table. They completed missed out one of the main course choices. By the time we were served the food was cold and unappetising. Even though this was a daytime flight I wanted to try to get some sleep so proceeded to make my bed at which point one of the crew came out of the galley and continued the process for me. The seat on the old A340-600 does not go fully flat it leaves the head end slightly elevated which quite frankly was causing me some severe problems with my neck when lying on my side I probably only got 2-3 hours sleep. Lights were switched on 2 hours before landing and the afternoon meal was served. I opted for the Chicken and Leek soup which because it was served to order was hot and delicious. We landed on time and bags were collected within about 30 minutes of landing. The Thai Airways ground service at Bangkok was absolutely second-to-none from the moment we checked in we were very well looked after the flight however left a lot to be desired and was shame considering the excellent service we had on the outbound flight.","","","First Class","","4.0","3.0","1.0","1.0","2.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Clive Cottle","Germany","2014-05-01","Flight TG 911 and return TG 910 LHR - Bangkok and return was fantastic. The inflight entertainment was very good. Food was quite acceptable and the service of the flight attendants very good indeed. The Boeing 747-400 which has been refurbished was comfortable with good leg room and just purred along. Flight on time each way. My wife and I flew with Thai on 3rd April 2014.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2013-05-26","Business Class BSB-LIS A340-300. Retrofitted aircraft (TOB) with comfortable seats very convenient IFE a small choice of good Portuguese wines but poor sparkling wine (not Champagne). Food more than OK and friendly staff all the way including captain announcements.","","","Business Class","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Balvers","Netherlands","2013-05-23","AMS-OPO. Flight initially delayed by 1 hour. We were informed at the airport so it wasn't that bad. Flight itself was fine I was expecting worse. I just found the seats really narrow and the leg room tight. Other than that a smooth flight. The cabin crew were ok not friendly nor grumpy. I was expecting worse (based of stories from others) but it wasn't that bad.","","","Economy","","6.0","2.0","3.0","0.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Linda Bagan","United Kingdom","2014-10-05","Flew return flights between Glasgow and Dalaman Turkey. We booked extra legroom seats both ways. There was a lot of space but in reality we paid £25 per seat each way only to provide a stopping place for passengers waiting to get into the toilet. On the flight out the cabin crew actually parked the service trolley in the leg room space and set up a little ""stall"" to sell their duty free. We were trodden on many times and at one point when the crew left the trolley for a few minutes to deliver some duty free the heavy trolley started to slide towards our legs! A stewardess just managed to catch it in time. On the way back someone was sitting in my (£25) seat! It's a row of 3 seats the middle and aisle are Extra Legroom the window seat isn't as it's partially blocked by the plastic container which houses the emergency evacuation shute. The nearby stewardess simply pointed us towards the available seats - one of which was the cramped window seat. Long story short we eventually got the seats we'd booked. But it turned out that we were the only schmucks who'd paid for the extra space. The other 4 people had been allocated these seats on check in free of charge. We'll never fly Thomas Cook again.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Guilford","United Kingdom","2014-10-05","Holiday to Skiathos returning 12th September to East Midlands. The outbound flight was acceptable but the return flight gave a new meaning to cattle class. We were in very cramped seats my table was broken and the ingrained dirt on the hinges was disgusting. I reported the broken table to one of the cabin crew and was advised to use the table of the empty seat next to me - not sure what would have happened had the seat been occupied. I had to speak to this steward again and he made it more than clear that I was being annoying - he persistently called me ""love"" in less than endearing terms. What needs to be remembered is that we have paid a lot of money for the holiday - £1000 of which was for the travel alone and actually deserve a little more respect. I would challenge the CEO to travel as we have done and be satisfied with the experience. Anyway we are returning to Skiathos next year and have already booked flights on BA at a fifth of the price of this years travel cost. I think Thomas Cook need to improve drastically before we use them again.","","","Economy","","2.0","2.0","2.0","3.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Maureen White","United Kingdom","2015-07-28","I normally fly with Virgin, hence I was a little uncertain about the journey. The journey both going and coming home was excellent. The staff were lovely. The pilot gave the passengers info as and when needed. From start to finish I could not fault it. I will travel with Thomson again.","Boeing 787","Couple Leisure","Economy","Birmingham to Mexico","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Stephen Johnson","United Kingdom","2014-04-27","TG911 6 April 2014. Great flight as the inflight entertainment was great and the food was actually quite nice and the staff were always bright and ready for any occasion. No complaints.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Yong Mak","Hong Kong","2014-04-24","HKG-BKK-HKG Outbound flight TG639 Inbound flight TG602 both A330-300. Outbound was slightly delayed due to traffic congestion at Hong Kong airport (travel at the peak of Easter holiday). Staff services were great for both flights friendly efficient and smooth. Dinners were quite delicious. Inflight Entertainment of the inbound flight was very disappointing. There was no TV screen for each seat.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Stevenson","United Kingdom","2013-05-13","London Gatwick - Funchal return. Internet check in was a breeze 48 hours before departure. Bag drop at LGW was handled quickly and courteously and although TAP's website stated only one cabin bag was permitted I was allowed to take on a small cabin bag and laptop. Aircraft was an A320 less than half full. Pushback on time and flight time about 3 hrs 15 mins. Cabin crew were friendly albeit largely invisible after breakfast which was a very small savoury roll and yoghurt drink. No personal IFE drop down screens every 4th or 5th row showed a few programs but mostly flight mapping. Return journey from FNC lunchtime departure on a half full A319 pushback 10 minutes early. Snack size hot pasta and fruit puree dessert served midway through the flight. Otherwise pretty much as per the outward journey.","","","Economy","","7.0","4.0","3.0","2.0","5.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Garmston","United Kingdom","2014-10-05","Flew from Manchester to Tenerife paid for pre booked seats both ways but outbound and inbound aircraft changed so seats were a free for all at check in. Cabin crew were surly and only interested in getting as much food drink and duty free sold as possible. One was actually eating off the top of the cart as they did drinks service whilst another was overheard to say to a passenger asking for something for his toddler 'I can't I have to do a duty free service ask later'. Seats were cramped and fixed upright. Entertainment on inbound failed but only after they had sold the headphones. Inflight meal was standard but narrowness of the seat coupled with the obese woman next to me literally required me to eat the whole thing one handed. Overall a clear example of 'cattle class' I would rather holiday at home than subject myself and my family to such a poor unprofessional service again.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Chris Johnson","United Kingdom","2014-10-05","We booked a two week package in Turkey through an agent with Thomas Cook (TC). Although the flights were managed by TC they contracted them out to Pegasus Airlines a Turkish low cost airline. Having read a variety of reviews about Pegasus we didn't know what to expect. You don't get the same pre-flight facilities as with TC such as online check-in extra payment for extra legroom seats or an early bag drop the evening before. These facilities are available with direct bookings with Pegasus. Some reviewers have commented on the poor condition of aircraft but we flew B737-800 in good condition each way. We found the staff to be friendly and courteous but we had few dealings with them as everything onboard even water has to be paid for. There is no entertainment only drop down screens showing flight progress and data. The outbound flight was OK but the return form Bodrum was a nightmare. Having been collected from our hotel at 0145 the first of five stops we went to check in. Only one desk was open then more staff arrived at 0400. At the scheduled departure time of 0600 we were told of a 30m delay due to a technical fault on the aircraft then 1h 30m at 0630. At 0730 the delay became 6h later extended to 10h. The situation then descended into chaos. Our only source of information was the airport departures board until a TC airport rep. appeared. He announced (to those that could hear him) that we would go through immigration to have our passport exit stamps cancelled collect our luggage then be coached to a local hotel. More queuing and waiting and we eventually got to the hotel. Before we had time to eat an update said that we would return to the airport at 1230 for a 1500 departure. That was changed to a 1200 collection for a 1530 flight. Back at the airport we had more queues for the first security check before check in then passports and another security check. We finally left ten hours late on a replacement aircraft. That was better than what we were told at one time that we might not leave until the next day. Whilst the TC airport rep. tried his best the situation was chaotic. A Turkish TC guide helped to translate and transmit messages but not everyone could hear what was being said so they had to ask others what was happening. There was no offer of refreshments at the airport and most people had already spent their Euros or Turkish Lire. Once airborne the flight was a copy of the outbound. A free meal or snack onboard would haven an appropriate gesture but was not provided. We had not eaten a meal since dinner the evening before. We will never book a TC package again that uses Pegasus and will certainly think carefully before booking a TC package at all. They don't deserve repeat custom.","","","Economy","","","3.0","2.0","0.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Reardon","United Kingdom","2015-07-25","This is not my first Dreamliner flight however I am at a loss with the hype. Seat pitch is great and previously the inflight entertainment was however not on the June 15. Food OK however biggest gripe was only 2 drinks run for a 12.5hours flight and had I not taken my own drinks I would have been dehydrated. Every visit to the galley staff were on a break and drinks not available or a promise they would be around in 10 mins however they weren't.","Boeing 787","Couple Leisure","Economy","London Gatwick to Puerto Vallarta","3.0","3.0","1.0","2.0","1.0","4.0","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Smith","United Kingdom","2015-07-22","Just did Florida out and back on Boeing 787, not impressed. Seat 20B, leg room okay, but seat seemed very narrow and I felt squashed (I am a size 14). Toilets were the smallest I have seen on any plane. Staff were great, food just okay.","Boeing 787","FamilyLeisure","Economy","Manchester to Sanford Orlando","5.0","2.0","5.0","3.0","3.0","4.0","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Robin","Thailand","2014-04-21","BKK-CDG-BKK A380 seat 77j Economy. Not a bad flight but very limited space for tall people like me. Food ok wine served in plastic bottle is terrible. Flight attendants looked tired and bored. Forgot something in the plane on arrival of course they didn't find anything and we were the last to leave the aircraft.","","","Economy","","5.0","2.0","1.0","2.0","4.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","E Crummy","Australia","2014-04-21","We went from Sydney to Bangkok then Bangkok to Phuket and return. Food was just passable. Service really needs work. Pressed the attendant buzzer and was walked past a number of times. Not even asked if we would like wine with our dinner and were squashed in I doubt I would use this airline again. The only good thing were that the flights were on time.","","","Economy","","3.0","1.0","1.0","1.0","4.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Herman","United Kingdom","2013-05-12","LHR-Lisbon return. Flights were fine no complaints. On time arrived early a bit no-frills in terms of the plane interior with blue leather seats that looked ragged and about a decade old (which contrasts quite a bit with the beautiful staff uniforms) but they were comfortable enough for 2 hour flights. Considering the price paid I was expecting a bit more in the way of food - not just a no-choice sandwich even on an early morning flight but at least the coffee was good and you could have as much as you wanted and anything else you wanted to drink. The staff at the TAP office in central Lisbon were very accommodating and friendly.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Y Jones","United States","2013-05-12","Scheduled to fly Boston to Ponta Delgada 10 May in business class. Our connecting flight from ABQ was cancelled due to equipment failure with the result that we could not reach Boston in time to make this flight. We phoned Air Portugal's 800 number from the ABQ airport and the call was routed to Portugal. Their reservations staff could not have been less helpful. Because a travel agent had made our booking they insisted that only she could change or cancel it. I explained that she was at a funeral out of state but they insisted that the rule was the rule and would not help me schedule another flight. They did say that another flight would cost us $2600 per person when she scheduled the change. We cancelled our trip.","","","Business Class","","","0.0","1.0","0.0","0.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Compton","United Kingdom","2014-10-05","Flew Gatwick to Dalaman and back. Worst flying experience ever given wrong information before the flight so took baggage to drop off evening before flight to be told not possible so had to drag it all back to the hotel no management at all on ground at Gatwick spoke to an agent acting for the airline who said she would go and get information after an hours wait she had still not returned so gave up. Witnessed many other disgruntled passengers all having their hand luggage weighed and charged excess if more than 5 kgs (small bag with SLR camera plus iPad not far off 5kgs before anything else packed) Paid extra for extra legroom seats very uncomfortable flight crew appeared very unhappy with no interest in passengers needs or comfort to crown it all over 2 hour wait for luggage on return to Gatwick.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Brimble","United Kingdom","2014-09-28","Booked a single flight from Antalya back to Gatwick as we'd been travelling around in Turkey. After the initial confusion when checking in of finding out that there was no luggage included in the ticket price the remainder of check was quite smooth right through to getting to the gate. Once at the gate their system if in fact they have one fell apart. Despite seats being allocated it was a virtual bun-fight to get on the plane. This would appear to be seasoned Thomas Cook travelers (poor souls) knowing that there is inadequate hand luggage storage particularly when nearly everyone has at least 2 bags and duty free. At 6ft tall I don't expect leg room to be huge on this type of airline but my goodness the pitch on these seats was tiny. Almost instantly the domino effect of reclining seats forced everyone to attempt to regain the lost 3 inches of space to avoid chewing on the seat in front for the whole journey. Loading passengers on had been left so late that we were moving before everyone was settled. A half-hearted attempt to carry out a safety demonstration was totally ignored. Then during the thorough (lack lustre) inspection by cabin crew the couple in front of us were calling their friends during take-off whilst a man opposite watched a film on his laptop. However the cabin crew seemed a lot more on the ball in their attempts to sell us headphone adapters so we could watch the film on the roof mounted screen which was about 15 feet away. Whilst I am not expecting to get the level of service from a larger airline this was without doubt the worst flying experience of my life. Other ""budget"" airlines have massively upped their game and unless Thomas Cook follow suit they can't hope to keep any customers. Now wishing I could have stayed a little longer and flown home with Turkish Airlines who set the bar so much higher taking us out there.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J D Murray-Seddon ","United Kingdom","2015-07-21","Cabin was hot - staff were curt rather than unfriendly but they lacked any warmth. Circled waiting for wind to drop and then endured an awful landing, had no advance warning of the type of landing to expect. Whilst arline cannot help the weather they can control cabin temperature and keep passngers informed. Return flight was better to be fair but cost us £29 for food and drink which was adequate rather than great quality and many items had run out.","Boeing 737","FamilyLeisure","Economy","Manchester to Maderia ","4.0","3.0","1.0","2.0","","2.0","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ian Clarke","United Kingdom","2015-07-19","Not flown with Thomson Airways for quite a while so was a little concerned with the poor reviews. We flew premium cabin to Puerto Vallarta, Mexico. From getting on the aircraft we were very happy with the service provided by the cabin crew, they were very helpful at all times. The aircraft itself was excellent, lots of inflight entertainment, very comfortable seats - we were on row 2. Food and drinks were very good, will fly the Dreamliner again.","Boeing 787","Couple Leisure","Economy","Manchester to Puerto Vallarta","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Rubenstein","Canada","2014-04-21","BRU-BKK on B777-200 and BKK-FRA on AB346. Seats on both planes are the semi lie flat type most of the other Asian carriers exchanged in favour of full lie flat seats. I don't understand why TG can't have fully lie flat seating on near 12 hour flights. It is difficult to sleep in the current seats. IFE was somewhat slow but there was a decent inventory of films. A nice touch was the loaded menu for the flight as I didn't get a menu on my return flight. Outgoing flight service was somewhat poor with the FAs not too interested in the pax. Return flight had FAs present in the cabin. On both flights despite there supposedly being a selection of white wines there was one white wine option only. Outgoing 1st meal was overcooked bland and poorly presented. The 2nd meal was equally unpleasant. Return flight 1st meal was up to TG's former reputation but the 2nd meal option consisted of some greasy pork sausages on cabbage with boiled potato. It looked like someone had run down to the 7-11 and bought some of those hot dogs that are a mainstay of Thailand 7-11s. Seriously sausages as a meal in business class? The other option was duck. Gate staff in Brussels are contracted out and they were rather unpleasant. Bangkok TG check-in and gate experience was excellent. Baggage service on inbound flight was slow and rather poor However bags were delivered promptly in FRA. It's sad to see an airline that had once set the standard for service and F&B deteriorate. I hope that TG can set itself straight.","","","Business Class","","5.0","1.0","3.0","2.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ron Kuhlmann","United States","2014-04-19","TPE-BKK and return. Both flights on time and up to expectations for TG. The A333 seats are not flat but for the time enroute that was unnecessary. I do like Thai's service and the quiet efficiency of the crew. Overall another pleasant experience and the availability of the spa and a massage on departure makes it even more desirable.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C Moreira","Brazil","2013-05-07","Flew GRU-OPO-ORY in business class on A332. The seat is not full flat crew were harsh when dealing with passengers. This was my third transcontinental flight with TAP left feeling that they are doing us a favor. Really an inferior service and rude! I do not recommend!","","","Business Class","","1.0","3.0","1.0","3.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Little","Australia","2013-04-28","Lisbon-Geneva in an A320. Smooth and friendly check-in (TP web check-in wouldn't work for a connecting flight on Swiss another Star Alliance airline). Our baggage was sent through to Athens. Boarding was by bus - there was a long draughty wait on the bus in the cold weather. Once on board the service was polite and efficient the seats were reasonably comfortable and a good small breakfast was served. The flight arrived a little early.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Lynne Brown","United Kingdom","2014-09-28","Flew to Dalaman Turkey flights were on time pleasant crew captain was informative. Food very good would have no problem flying with Thomas Cook again. Only negative was the low baggage allowance compared to other airlines.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Barrigan","United Kingdom","2014-09-28","STN-MAH-STN first time on a charter airline for a couple of years and can see why. We were on an airbus A321 and talk about claustrophobic! the back of the seat in front of you was practically in your face and you didn't even have the room to read a tabloid newspaper! Mercifully it was only a two hour flight and flew by so to speak. Crew out were very good and on the way back the same if some what over familiar with certain passengers. Ok for a short hop but would not be happy with anything over two hours.","","","Economy","","5.0","1.0","4.0","4.0","2.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Adam Boon","United Kingdom","2015-07-13","Read a load of reviews complaining about legroom issues. I'm 6ft 4 and was absolutely fine on the plane. Ok it wasn't the most comfortable I'd been in my life, but it's like sitting on a coach for 4 hours. It's bearable. We had checked in at Birmingham within 20 mins and had an alright flight. Coming back, Dalaman airport was madness! Also, a woman had a panic attack on take off coming back and the crew were good in helping her. I've read these reviews and come to this conclusion though: if you're expecting a silver service, top class flying experience and are measuring Thomson against Singapore airlines, you're going to be let down. Massively. But, if you're realistic then you'll be fine. As I say, 6 foot 4, long legs. I didn't expect masses of legroom, I didn't pay for extra space. I was fine. I was just grateful they didn't lose my bag.","Boeing 737-800","Couple Leisure","Economy","Birmingham to Dalaman","7.0","3.0","3.0","3.0","","3.0","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Gephart","United States","2014-04-16","BKK-HKT-PKK in Economy Class. Was thoroughly pleased with the Thai Airways flight. Not only the service punctuality and price but also the treatment of Star Gold. Even though it's a relatively short flight (1 hour and change) both segments operated with widebody (A330/777-300) and made for a really pleasant journey. Offered exit row seats without having to ask - which was wonderful. Great snack run and multiple coffee/water runs done during the flight. The cabin crew couldn't have been more hospitable. First time on Thai and would recommend to friends/family. All in all a great experience from check-in to security to lounge access to baggage handling/arrival.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Dwip Kitayaporn","Thailand","2014-04-14","We flew TG106 on 03/04/14 on BKK-CNX route and returned on 05/04/14 by TG111 using redemption tickets. We originally were confirmed on an earlier TG104 but that flight was cancelled and we were placed on TG106. We were informed on this cancellation two days prior to the travelling date. BTW on the morning of 03/04/14 we were again rung if we could be moved to other flights and the answer was absolutely ""no"". This cancellation approach does not give us good impression. To be fair inflight services are OK and reasonable on both legs. Yet the TG104 used an old B737-400 with old uncomfortable seats whilst the return was an A330 with modernised seats and more leg rooms.","","","Business Class","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Lyn Martin","Australia","2013-04-28","We flew TAP from Casablanca to Lisbon last Sunday. The flights in the afternoon were all cancelled. We missed all our connecting flights to Malta the next day. The only food we were given on the flight to Lisbon was a packet of peanuts. The only food on the flight from Lisbon to UK was a ham and cheese roll. We won't be recommending TAP.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Little","Australia","2013-04-24","London Gatwick to Lisbon on an A319. Apart from a 15 minute delay and a rather chaotic disembarkation process in Lisbon (bussed to terminal) this was a pleasant flight. A tasty roll was served with alcoholic and non-alcoholic beverages the plane was clean and comfortable and the crew friendly.","","","Economy","","7.0","4.0","4.0","5.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Paulo Pinto da Silva","United States","2013-04-18","Miami-Lisbon Business Class Seat 2A. Got to Miami Airport early enough to enjoy the Biz Class lounge. Check in was a breeze. The lounge could have been much better. Lisbon's TAP Biz Class lounge is much more superior. Boarding was on time and I was greeted by a Flight attendant who immediately took my coat. Offered champagne. Flight upfront was quite light with 15 of us. Offered amenity kit menus and noise cancelling headsets prior to take off. Once in the air drink service started followed by dinner consisting of table setting with appetizer salad with garnishes soup and an entree. I took the fish that surprisingly was delicious. Prior to landing a cold breakfast was served. Landed in LIS 30 minutes early off the airplane first and retrieved my suitcase. Flight was very nice on a newly reconfigured A330 with LED lights. Seat was comfortable and crew were superb.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Bennett","United Kingdom","2014-09-22","Booked a package holiday and flew from London Gatwick to Zakynthos (Zante). The flight out was good friendly staff but no entertainment. No reps to greet us at the airport. The flight back to Gatwick was a different story. At Zante airport an announcement came over the tannoy saying that all those in seat rows 1 to 29 to board at the front of the plane and the rest to the back of the plane. We were in row 29 therefore obviously we would board at the front of the plane. When we walked in to the plane we got greeted by an unhappy air hostess who told me off for boarding the wrong end of the plane even though this was what we were told. This made us feel very unwelcome onboard. After take off we waited a very long time before drinks and snacks were bought round. They then said we could all fill out a questionnaire regarding Thomas Cook. The air hostess started distributing these but when she got to about row 28 she just walked straight past and ignored the fact that I would have liked to complete one. She seemed stressed and far from happy and lacked customer service. I asked one of the other air hostess's if I could have a questionnaire to complete and she was more than happy to get me one and apologised. The unhappy air hostess then came round collecting rubbish but once again missed us out so we sat for the rest of the trip with cups and wrappers on our tables. There was definitely very much a lack of customer service and polite attitude from one of the air hostesses which you don't really expect when you are a customer. I appreciate everyone has an off day but you still have to be polite to others especially in this kind of work.","","","Economy","","2.0","3.0","3.0","3.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Colin Pay","United Kingdom","2014-09-22","Gatwick-Kalamata return on B757. Both flights full and on time. Crew very good. Seat pitch a bit tight as are all charter flights. This was compensated by the seats having a very small recline cutting out the seatback in your face as soon as the wheels are up situation. We took our own food and drink so no requirement to purchase on board. These flights were part of a villa package so no choice off carrier but compared very well with other charter airlines we have flown with.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","W Bowden","United Kingdom","2015-07-10","Excellent aircraft, comfy seats and plenty of food and drinks. Our son who is autistic was petrified and the crew were brilliant in their manner and care for him during the flight. Even the First officer came out to talk to him and reassure him. Got off plane feeling fresh and rested and no usual jetlag feelings. Brilliant all round.","Boeing 787","FamilyLeisure","Economy","Gatwick to Orlando Sanford","10.0","5.0","5.0","5.0","3.0","5.0","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Jamie Stockton","United Kingdom","2015-07-01","We recently travelled on TOM7654. The aircraft appeared to be new and had funky lighting. Seat pitch on this type of aircraft is adequate and the service offered was proffesional and polite. The snack offerings do seem quite expensive, but the drink prices are on par with other airlines we have flown with who don't offer complimentary drinks. What was disappointing was the behaviour of a group of middle aged women, who thought it was acceptable to shout, scream and chant for the whole journey, the crew did try and reprimand the group several times but to no avail. It just resulted in child like hushing and then more shouting. The group also turned on the crew after landing. I would happily fly this airline again, but if this is the sort of customer Thomson is attracting I think I'd have to look elsewhere.","Boeing 737","Couple Leisure","Economy","EMA to ALC","7.0","3.0","5.0","2.0","","5.0","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Andreas","Germany","2014-04-13","SYD-BKK in First Class. Thai Airways managed to stuff up my complete itinerary just days before my departure. The flight was cancelled without notification. No calls. No emails. Nothing. I was eventually put back on the original flight. The cabin looked worn out the flight attendant didn't look motivated at all and the food quality was extremely poor. Overall it was a sad and disappointing experience especially for First Class. I will avoid Thai Airways in the future.","","","First Class","","1.0","3.0","2.0","2.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Egginton","Indonesia","2014-04-13","Denpasar to Bangkok return TG 432 and TG 431. Outward on an Airbus and back on B777. Both flights nearly full but the crew worked hard on both legs. Big difference for this trip was the personal TV screens compared to nothing 12 months ago. Preferred the B777 cabin layout.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Preston","United Kingdom","2013-04-16","LGW-OPO return. As a Star Alliance gold card holder one of the reasons I chose to travel with TAP was the possibility of lounge access. Unfortunately this was not forthcoming at LGW where I was told that only members of the TAP loyalty scheme are allowed access. Flight out okay on time poor food but legroom at front of the economy cabin good. Lounge in OPO allowed access with good facilities flight back on time food again poor and much less legroom in row 9. Overall if TAP are not recognising Star Alliance cards I will fly with Easyjet in future.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-04-11","São Paulo-Lisbon. Once more the flight was delayed but this is standard with TAP Portugal. Staff on board were very unprofessional boarding chaotic with cabin crew ignoring passengers no help with baggage coats or senior passengers. Airplane was old with refurbished interior already collapsing. TAP is definable on is decline level of service. Food cold and dry and no options to change. Cabin Crew spend 80% of the time chatting behind a curtain. Arrival at Lisbon airport was chaotic with long queues.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Cordiner","United Kingdom","2014-09-22","Just returned from a trip to Dalaman Turkey. This is the first time I've travelled with Thomas Cook Airlines. The staff were helpful and friendly and the service was excellent. The captain kept us informed throughout the journey. Check-in and loading were very quick and efficient. The seats were a bit narrow and not masses of leg room but satisfactory for a 4 hour flight - on a 757. Will certainly book with Thomas Cook Airlines again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Jean Hinton","United Kingdom","2014-09-22","TCX 412 from Gatwick to Cancun on 4th September 2014 and return flight was TCX 413 from Cancun to Gatwick on 18th September 2014. We flew 4th September premium upgrade and were very disappointed. We have flown with First Choice and Thomson for years and have upgraded to premium every time. You get treated really well priority boarding inflight drinks free headphones pre-flight drink whilst waiting for the plane to takeoff newspapers and a whole lot more. I was not aware that with Thomas Cook you only get a wider seat and extra leg room which is a disgrace and I will not fly with them again!","","","Premium Economy","","","2.0","3.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Lyall","United Kingdom","2014-09-19","Flew from Manchester to Cancun. Great flight with really nice meal. Cabin crew were very friendly and helpful. Their job was not helped by a passenger who thought he would be the ""hard man"" and start swearing over something insignificant. Well done to the girl for keeping her cool. Seat width is a bit tight but who cares the end destination is the goal - just put up with the flight!","","","Economy","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Dannie Vanderberg","United Kingdom","2015-07-01","Booked our flights 6 months in advance. We were immediately placed on Norwegian Airways. Tried for 6 months to book our seats, no luck. Backwards and forwards by both airlines. We were flying out on our honeymoon, ended up being separated. Submitted a complaint prior to flight, no point, as Thomson only responded long after we returned from our holiday. The response: sorry, but congratulations on your marriage. Why did we pay the same amount for seats as everyone else, but did not have the same benefit of booking our seats as most could. Never again.","","Couple Leisure","Economy","Gatwick to Chania","1.0","1.0","1.0","","","1.0","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Debbie Biggs","United Kingdom","2015-06-28","Myself and my family flew from Cardiff to Palma on 5th june, during some turbulence my granddaughter spilled hot chocolate over herself. Immediately, one of the cabin crew took charge of the situation, calmly and efficiently treating my granddaughter with gel packs. She was kind and I have nothing but oraise for her. For the rest of the flight she checked on my granddaughtet regularly we were all very grateful for her help. ","","FamilyLeisure","Economy","Cardiff to Palma","10.0","4.0","5.0","3.0","3.0","4.0","3.0","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Roxanne Jones","United States","2014-04-06","Last night I enjoyed a wonderful flight from BKK to SIN (flight 409) in business class. FA's were efficient and professional. I ate in the lounge prior to the flight so I didn't intend to eat again but the food was very good. The seats were extremely comfortable and the IFE was varied and responsive. Add to that the ""smooth as silk"" flight and I was a happy camper!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","E Donnelly","Australia","2014-04-06","Having booked business class we expected to be seated in business class seats. Our flight was from Melbourne to Bangkok and return so we at least expected to fly in a 777-300. However they apparently only use the old 777-200 which is pathetic. The seats are uncomfortable even to sit in and more impossible to sleep in.","","","Business Class","","1.0","1.0","4.0","3.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Falzarano","United States","2013-04-02","EWR-AGP by way of LIS. March 18 outbound. Unremarkable flight. Left on time and arrived a bit early. A330 with okay entertainment. Decent meal service but the snack promised near landing never appeared. We arrived early morning in LIS and were never offered coffee. That seemed odd to me but all else okay. My partner forgot a package on board the plane and crew helped retrieve it before we changed planes. Transfer made easily. Return AGP-EWR with an overnight layover in LIS. Chose this flight because was $1000 cheaper each than others making the overnight hotel bill acceptable. All flights on time. Return LIS-EWR on A340 and much better entertainment. Crew excellent all legs.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Whitton","United Kingdom","2013-04-01","FRA-LIS-SSA. Generally much better than expected. Connections both ways were easy and on-time seats and cabin were same as usual (it was a new A330) meals very good staff realistically friendly rather than over the top and also good value. Improvements? Why not inform transit passengers before landing of the Gate Numbers for connections (as Lufthansa)? Notices at LIS could be improved for transit passengers.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Terry Phil","United Kingdom","2014-09-10","My family and I flew from Manchester on TCX472 on the 2nd of August with Thomas Cook to Orlando MCO for the first time. We've previously flown to the same location with Virgin. We tried booking with them again but the price had really increased from the last time we flew in 2011. Thomas Cooks price was practically the same as I paid in 2011 even with two of us having extra legroom as an option! OK the TC price didn't include food and entertainment but even taking that into account we still were £500 better off. I did worry a little when I looked at the mixed reviews. I've only flown the premier carriers before like BA and Virgin so expected the worse! I needn't have! Despite airport security being really bad at each ends the flight in between was really good. The reviews go on about the seats being hard and cramped but I found them acceptable. I'm a big guy and I coped. Sitting down in most seats for over 9 hours is uncomfortable. My family sat in the standard seats and my brother and I sat in ones with extra legroom. After our last time to MCO on a Virgin jumbo we thought the idea of alternating was worth the extra money but nobody needed to move they found the standard legroom ok. The flight crew were excellent. They were attentive and very approachable. I noticed that one of the stewardesses made a real effort to keep the families with little children comfortable which made all the difference. They also came around regularly and took away rubbish. Last time I flew to Orlando with Virgin I literally had to wade through empty bottles papers and magazines to get off! We opted not to have the food because to be frank I don't like eating with knives and forks in cramped conditions so bought sandwiches and drinks at the airport. The entertainment was ok even though you have to pay for the head sets and movies! The highlight of the trip was when we landed at Orlando. We spent 100 minutes going through US immigration but I felt sorry for the Virgin passengers who were behind us! Nice one Thomas Cook! All in all I would rank them better value for money than Virgin based on my trip. We will fly with them again!","","","Economy","","9.0","4.0","5.0","0.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Hodder","Spain","2014-09-06","I travelled late August 2014 on Flight TCX 724 Manchester to Las Vegas and was apprehensive about the flight having read no many negative reviews beforehand. It seems to me that your luck is down to the aircraft you fly on. The Premium cabin extra legroom is definitely worth it as we travelled back with Virgin en Economy which was far worse. All the complaints seem to be petty (films on loops no free drinks person in front reclined seat). We really enjoyed the flight and glad I did my research before hand and was prepared with my own drinks and my own films on tablet. Not difficult really. Food was excellent but I'm sure James Martin did not prepare it himself as it seems some of the reviewers wanted! Cabin crew where helpful and polite and no different to Virgin Staff. Word of warning on hand luggage - 6 Kgs only so make use of the 23 Kgs in the hold. Overall I say ""hats off"" to Thomas Cook for offering an alternative to Virgin with no frills and making everything very clear on their website including the information on cost for drinks. I will certainly be paying half price compared to Virgin and fly with TC again. I understand that next year the food will be included in the ticket price and some beverages. I just hope they don't hike the prices up!","","","Premium Economy","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Peter Maidment","United Kingdom","2015-06-23","Outbound Seats 29A/B, return Seats 4A/B. Very happy with both sets of seats on pitch and width. Staff very slow both ways in providing food and drink for a 3 hour flight, also they do not seem to stock enough food for both ways. Both out and return the aircraft had in flight entertainment fitted but used for flight map only, it would have been nice to have a film. Thomson seem to be reluctant to invoke their own conditions on seating rules, there was at least one passenger who did not comply and I felt very sorry for the person who had to sit next to them.","Boeing 737-800","Couple Leisure","Economy","Standsted to Corfu","7.0","4.0","3.0","1.0","","4.0","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ewan Currie","United Kingdom","2015-06-22","The queue at Glasgow and Rhodes was completely inacceptable. Queued for nearly 2 hours at Rhodes, rep said this is a weekly occurence. Nearly a riot when Glasgow passengers called forward from passengers who had been queuing for 2 hours. Spoke to harassed Thomson staff at Glasgow who said they were  sick of  getting it in the neck daily.","","Couple Leisure","Economy","Glasgow to Rhodes","1.0","3.0","3.0","2.0","1.0","1.0","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Badertscher Boris","Switzerland","2014-04-03","Flight TG 640 on 14/03/16 A380. Staff were very friendly. A slow service for serving the ordered menu when you call the staff the response was not quick. The Seats are very uncomfortable the seat is too high. For me with a height of 171 cms I can't have my feet comfortably on floor. Even when the seat was in a flat position (near flat 170 degrees) the leg space is very small. The entertainment system is of the newest standards with big and clear touch screens.","","","Business Class","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K Phair","United Kingdom","2014-04-01","Out on 26/27 Feb and back on 9/10 March. TH910 and TH911. Good planes great legroom polite service good food great entertainment. Slick transfer procedures in their Bangkok hub. What more could one want?","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","E Carr","United States","2013-03-22","Flew TAP Portugal from LHR to LIS after being rebooked by British Airways after missing our connecting flight. The members of our party were pleasantly surprised by the professional personalities of the crew. The meal was surprisingly generous a small sandwich and a fruit smoothie along with complimentary soft drinks wine and beer (much more than we were used to in the USA where a 4 hour leg will barely get you a cup of water). The plane arrived on time. The flight was much better than anticipated and we may fly TAP again from the USA to LIS instead of British Airways via LHR.","","","Economy","","10.0","3.0","4.0","5.0","2.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Barroso","United States","2013-03-18","LIS-EWR (Newark US) on A330 aircraft in Business class. TAP BIS class on long haul flights is dreadful. This was my second time flying on TAP long haul and will never do that again! IFE system seemed to work sporadically to not at all. The cabin crew disappeared after meal service and hid behind the galley curtain chatting. Not once did a flight attendant ask if everything was ok or offer any beverages. BIS class appeared to be filled mainly by what appeared to be TAP crew for the return flight. The food was ok not bad but not great. Flight attendant was rude and without any customer service skills. I had to get up and go to galley to beg for a bottle of water. Both times was asked to go to my seat and they would bring me one! They did a half hour later.","","","Business Class","","","4.0","1.0","3.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Anthuann Schrijver","Netherlands","2013-03-18","A fantastic flight from Lisbon to Amsterdam with a crew who were attentive and communicative towards passengers. Although it was an afternoon flight instead of the usual snack that most European airlines serve on short haul flights TAP provided a small but warm meal which was unexpected and tasty. I believe this was one of the better flights I had within Europe and I will recommend TAP!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Lucas Gregersen","Sweden","2014-09-01","We flew from ARN-AYT and back this was Thomas Cook Scandinavia airlines it was an A330 very hard seats no flight entertainment just some poor movie on the ceiling screens. However we liked the food and the staff service was really nice they were so friendly.","","","Economy","","5.0","2.0","4.0","5.0","1.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Michelle Scully","United Kingdom","2014-09-01","Booked holiday to Vegas in January 2014. Specifically requested at Thomas Cook travel agents that we wanted to fly with Virgin. Told by the agent who handled our booking that Virgin no longer flew Manchester to Vegas but that Thomas Cook was ""just as good"". This is incorrect. Virgin DO fly Manchester/Vegas which unfortunately we only found out just before we departed for Vegas. We paid for upgraded premium seats. Wish we hadn't bothered. James Martin food was okay. Seats shabby and not particularly comfortable especially on a 10 hour plus flight. In-flight TV/video poor to say the least. Bad selection of videos (unless re-runs of George and Mildred are your thing). To say we are unhappy is an understatement. Will never book through or fly with TC again.","","","Premium Economy","","2.0","2.0","3.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Kate Simmons","United Kingdom","2015-06-19","Having flown with Thomson as a regular customer, I travelled on the Dreamliner for the first time. The plane itself seemed larger than normal with more head height and seats had more leg room than standard planes. The on-board choice of entertainment was good with a large selection of movies and games. Refreshments and food were all included in the travel price, which made it easier than usual. Despite this I found the staff's uniform fairly casual, as all staff had different attire, and did not have standardised hair or uniform. On the returning flight, staff professionalism was much worse than on out bound flight, as staff were regularly making comments that they were hungry whilst serving customers, needed a break etc. Whilst one member of the crew even decided to apply her lipstick whilst serving a customer drinks! I feel the quality of the planes themselves have improved, although the staff professionalism and dress code should be analysed.","Dreamliner","FamilyLeisure","Economy","London Gatwick to Punta Cana","6.0","4.0","2.0","3.0","4.0","4.0","2.0","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Alastair Rogers","United Kingdom","2015-06-16","I haven't even got on the plane yet and I can already advise you not to book your flights / holiday with Thomson. As a family of 2 adults and 1 under 2 year old they have positioned us in separate seats both on the flight out there and on the way back. This seems like a clear plan to ensure families pay an extra £19.99 per person to move so they can be next to each other. Along with that the online check in will not let you move one person next to the other (even with a vacant seat) but to gain maximum money from you they make you move both seats. On call their customer services we were lied to (we out witted them) on several occasions and once each lie was proved they would come up with a different excuse as to why we were given the seats we were in. I will never book a holiday with Thomson again and would advise you not to do so either, worse than the economy air lines for extra charges.","","FamilyLeisure","Economy","Gatwick to Heraklion","1.0","1.0","1.0","","","1.0","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Mahad Saadat","Pakistan","2014-04-01","Bangkok to Phuket. Boeing 747. No problem at check in. Delicious food and variety of beverages. Plane took off and landed on time. The window seat was just fine lie flat seats and plenty of space. Inflight entertainment was good but a little difficult to use. Loved the flight and would fly on Thai again.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Turner","United Kingdom","2014-04-01","LHR-BKK. This was the best economy class flight I have had in 45 years of travelling. Although I am 6ft 2"" I had ample leg room. The food was good the cabin crew excellent the toilets were kept spotless and sandwiches and drinks were always available in the rear galley. I cannot think of a single thing to complain about. The return flight however was rather different.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Ian Smith","Portugal","2013-02-26","FAR-LIS-FCO-LIS-FCO-FAR. Faro to Lisbon did not see the staff they hid behind the curtain until landing. Lisbon to Rome flight delayed 4 hours no explanation given once onboard. On arrival luggage was lost along with 20 other passengers. 2 hour wait before being seen at lost luggage. Luggage arrived 36 hours later. Rome to Lisbon flight delayed 40 minutes. Once at departure gate aircraft was now leaving from a different gate no information given. Watching the TAP representative at the gate was painful it took her over 35 minutes to check-in 115 passengers. Once on board nowhere to store luggage due to all overhead lockers been laden with oversized bags. Tried to use half empty overhead locker used for staff but was refused. Hand luggage placed on lap. No explanation for late running of aircraft. Piece of luck on arriving at Lisbon Faro flight delayed by 45 minutes so did not miss Faro connection. Food onboard is a joke especially when my ticket was 333 euros. Also note that passengers who use TAP seem to check-in 30 kilo plus bags so expect a long wait at check-in.","","","Economy","","2.0","3.0","1.0","3.0","4.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Andrade","Portugal","2013-02-19","Recife - Lisbon (TP0012). Once more the flight was delayed in-flight service very poor only one meal was served on a 10 hr flight. Rude staff on board always absent when someone ask a favor. Flight entertainment poor no big options. The arrival at Lisbon airport was chaotic long queues ground staff screaming ignoring passengers. Many passengers losing connections flights. Ticket was overpriced.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Dean","United Kingdom","2014-09-01","Flew Dalaman to Gatwick Well I say flew I felt more like I was the piston in an engine being rammed into the tiny space they call a seat. I believe Thomas Cook have come across a material harder than diamond and they make their seats out of it; comfort is something you'll definitely be sacrificing if you choose to use this airline. You'll also find the cabin crew are more interested in attempting to solicit money from your wallet for scratch cards and other 'duty free' products at 600% RRP. If you weigh anything more than 4 stone or you're taller than a garden gnome I'd avoid travelling with Thomas Cook that is unless your intention is to become a paraplegic. Why their seats still recline I've no idea I made the unfortunate choice of booking the seats behind the extra leg room seats as I'd missed out on the extra leg room ones. The giant who sat in front of me immediately reclined his seat back into what was left of my knee caps once we'd taken off. So I had to put my knees either side of his seat leading to much discomfort. I will never make the mistake of flying Thomas Cook again.","","","Economy","","","1.0","1.0","1.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Tony Hess","United Kingdom","2014-08-28","Having read so many negative comments on various websites about how awful Thos Cook Airlines are I thought it only right to compliment them on a superb return flight from Gatwick to Antalya. Cabin crew were excellent. Food superb. Seats comfortable. And both flights on time. I have flown with a number of different airlines. My first time flying with Thos Cook and nothing but praise.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Peacocke","United Kingdom","2014-08-28","Flew Thomas Cook from Glasgow to Lanzarote 14/8/14 to 21/8/14. After reading some reviews I was a bit worried but shouldn't have been. No real issue at all. Flight out was a little late but nothing major. Plane was clean and cabin crew very polite. I'm 6'3 so was worried about leg room in a Standard seat but although not great I was by no means uncomfortable. I got up to stretch my legs twice and I was fine. The meals were great. Either Beef or Chicken both lovely and Pasta as a kids meal which my son loved. On the return we were on time and made up 30 minutes coming home. This was a night flight and I was told Thomas Cook no longer do blankets on board. All money saving I suppose. Again the meals home were great. A Chicken Curry or Beef in Red Wine sauce. I ate my sons meal of Chicken Strips as he was asleep best out the three. Thomas Cook are all about money. Everything costs. Food and drink is not cheap but you have the option of buying in the airport so I don't know why people complain so much as they know what to expect. Headsets headphone adapters etc it all costs but what do you expect? I don't understand anyone who would book through a low costs holiday firm and expect everything to be handed out free. Cheap airlines charging for these things is not new. If you want it all free book a Virgin airline but I bet it will cost you more for the flight overall with them. My only issue is that we did not have Thomas Cook representative on our transfer to the hotel. Simply told which stop to get off. The only negative aspect of the experience.","","","Economy","","8.0","3.0","4.0","5.0","0.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Kelly","United Kingdom","2015-06-16","TOM2560, 22/5/15. I hope I don't have to fly with Thomson ever again. When we arrived for our flight just over 2 hours before we were due to take off, the queue for the check in desks in the airport was already out of the departure area and up a corridor where we blocked the path of people arriving back in Manchester. It became apparent that Thomson had several full flights all departing at a similar time so we all had to form one queue for 10 check in desks. I have never seen such a big queue for check in desks. It took so long to check in that we barely had time to grab a pre-packed sandwich in the departure lounge before we had to board and with 2 small children at 7am, it was no fun at all. ","","Couple Leisure","Economy","","3.0","3.0","4.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Curtis","United Kingdom","2015-06-16","Flew to Lanzarote (TOM7414) and (TOM7415) from EMA to ACE, 10th July 2014. Modern fleet of 737, 757, 767 and 787 aircraft for both short and long haul flights. Customer service is excellent and in-flight eatery menu is very good! Staff on-board and in the airport are more smartly dressed and provide an excellent service. ","","Solo Leisure","Economy","To Lanzarote (TOM7414) and (TOM7415) from EMA to ACE","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Turner","United Kingdom","2014-04-01","BKK-LHR. After an exceptionally good outward flight I found myself at the very back of the economy cabin for the return trip. This seat was narrower than standard had an entertainment box under the seat in front and had far less seat pitch than the advertised 34"". In short it was very cramped. Another problem was that every time we flew through any slightly unstable air the back of the plane yawed from side to side sufficiently to spill drinks. I imagine this is because the A340-600 is so long and the back seats are a long way from the centre of pressure so any slight lateral movement is exaggerated. After 13 hours of this I felt most unwell. The cabin crew were as good as before.","","","Economy","","4.0","1.0","5.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Stephen","United Kingdom","2014-03-30","Heathrow to Bangkok in March 2014 then connected to Phuket. Seamless transfers luggage transferred from flight to flight no problems or work from us. We traveled economy and felt we had reasonable leg space the inflight entertainment was very good. The staff could not have been nicer they were polite helpful and attentive on all four flights. If you needed another drink or snack you just needs to ask.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Jorge Campos","Portugal","2013-02-18","Perfect Flight from Porto - Lisbon and return. Bumpy due to very small plane. Staff disappeared all flight. Didn't hear from Pilots until approaching Lisbon. Apart from that good company to fly with.","","","Economy","","8.0","4.0","3.0","0.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Jorge Campos","Portugal","2013-02-13","Flight from OPO - Moscow (DME). Perfect crew very helpful and entertaining. Pilots not too informative. A Good food and drink service. I was sat near some rude passengers the crew noticed that and offered me an empty row where I could lay and sleep a while. I more than recommend this company.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G McCormick","United Kingdom","2014-08-28","Flew Manchester to Orlando International late July. Have travelled many times with Thomas Cook and have always been satisfied. We booked the rear seats of the plane which have a larger aisle space and not as cramped. The seat pitch is more than Virgin and BA  newly refitted planes with good seat back TV's. Excellent cabin crew on both outbound/inbound flights meals good. Will fly again with them again.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Jackie Pirini","United Kingdom","2014-08-28","Having read all the reviews I was a little apprehensive about flying with Thomas Cook to Cuba this month. However I had nothing to worry about. We flew Premium and it was well worth the money - plenty of space leg room and the extra seat recline was perfect. Both the outbound and return flights were on time and a pillow and blanket was provided for the return which was an overnight flight. The staff were excellent - very friendly polite and professional. We had to divert to Bermuda on the return as a passenger took ill and the staff remained calm were very supportive and the captain kept us all informed of what was happening. The food was good and better than some other airlines I've flown. In summary I wouldn't hesitate to flying premium economy with Thomas Cook long haul again.","","","Premium Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Newsham","United Kingdom","2015-06-06","Flew LGW(N) to Alicante 02/05/15 returning 16/05/15. We are both disabled travellers but love to travel and do so whenever we can without assistance but this time for my wife we did request assistance none offered at Gatwick? Flight out on time and OK. Our return flight was delayed by a few hours due to a passenger who had been drinking all night back in Gatwick. We were in row 8 and by the time the trolley got to us they were already out of bacon rolls and other goodies. One of the cabin crew were very unhelpful and didn't care what we all thought and like many of you state I believe its because they already have your money. Another cabin crew member did try to help but she was in the minority. Overall Thomson weren't worth the money not for the flights nor their accommodation in our case. The aircraft was old and tired as were the crew to be honest. Flying BA now so 23 kgs and on board food and drinks at no extra cost.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Roger Smith","United Kingdom","2015-05-27","I travelled to Naples from Manchester on the 11th May returning on the 18th. The departure experience was horrendous with huge queues. Despite joining the queue about 2 hours before the departure time we were eventually rescued and fast tracked to security. We had no time at all to view shops before boarding. On the return the aircrew had apparently very little food left and by the time they got to us we were only able to purchase 1 bag of crisps even the last kitkat having been sold. Having expected to at least get a roll this was unacceptable. In retrospect we could have purchased something in the airport but never expected to have to do this. The aircrew were being harassed by others in the same situation explaining the demand on the outward bound flight had been unprecedented. This was not very convincing. To add insult to injury on my later visit to the toilet I witnessed a crew member unwrapping and consuming a hot bacon roll. It's ok for some! The crew later announced proudly that everything on the duty free was available. My partner said that even if she had wanted something she certainly would not have purchased it. Sorry Thomson but despite a great resort and hotel experience this is the last time we will be flying with Thomson.","","","Economy","","2.0","4.0","3.0","1.0","0.0","","","4.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","F Ordner","France","2014-03-28","CDG-BKK TG931 and BKK-CDG on A380. New Planes. Clean and Airy cabin. Lie Flat seats OK but narrow. IFE good. Staff efficient but robotic. Main Meal Lunch outbound rushed and Dinner inbound again rushed. Pre Meal Drinks served with one tiny bag of peanuts and on return served with nothing at all! Quality of food served on board between mediocre and poor. Overall an inferior business class experience. Both flights perfectly on time.","","","Business Class","","3.0","3.0","1.0","1.0","4.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","W Brown","Singapore","2014-03-28","Flew on a 777-300 with recently refurbished business class. Seating wasn't bad. Bed was lie flat but not too wide. Wine list selection was a little thin and only serve French wines. Food was not bad but not the best I've had. Not quite as good as SQ but overall it was decent value for money.","","","Business Class","","9.0","4.0","4.0","3.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","E Yang","Singapore","2014-03-22","SIN-BKK-ZRH-BKK-SIN in March 2014. 1st leg and BKK to ZRH were good with a 2 hour connection. Return ZRH to BKK was sub par as service on board was patchy and forgetful. Food OK. Had a 5 hour lay over in BKK due to flights reduction due to troubles in Bangkok. Had arrive around 6.45 am and flight out was at 12.20pm. Had decided despite this to fly Thai as they were almost 50% cheaper on J Class than SQ and 40% cheaper than Qatar my usual airline. For this price I am not going to complain!","","","Business Class","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Sally Daw","United Kingdom","2013-02-13","Having read all the reviews we were very dubious about flying with TAP. I can only say positive thinks about the whole experience. We travelled business class short haul to Funchal the plane left on time and arrived 20 minutes early. Our bags were first off and all together. The service on board was excellent as was the quality standard and presentation of the food. Nothing was too much trouble for the staff. I can't find anything to fault with the service today.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michel Perrin","Brazil","2013-01-31","LIS-GIG. Old 330. Seat 1J. Worst IFE in Business Class than most of Economy Class existing on the market. Very rude staff who spent most of the 10hr flight laughing together. After the 1st drink they disappeared foe 1.5 hrs. Part of the menu was just not available and other options had so little quantities that they became unavailable. I could not find my headphones when requested to return them - I was accused of having stolen them. I flew more than 40 times on C class between Brazil and Portugal this was just the worst cabin crew I've faced.","","","Business Class","","2.0","4.0","1.0","1.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Z Levenson","United Kingdom","2014-08-28","Flew out from Gatwick to Tenerife South on 16th August 2014 check in wasn't too bad and the plane was quite modern. TC's seat configuration on there 757's can make leg room very tight and squashed. There was TV's on this plane. They played a decent movie and programmes but the TV was so small and the picture quality was so bad it was very difficult to watch. Landed earlier than scheduled. Baggage claim took forever. After a 10 day holiday in Tenerife we flew black on 26th August 2014. This flight was definitely not as good as the one out. As we boarded the plane we were greeted by extremely rude staff who told us the seats that we had reserved and paid extra money for had to be given to someone else on medical terms which I understand but not only did they give us bad seats they also split us up. We were all given extra leg room seats but one of them was away from the family while the rest of us had to sit in the extra leg room seats next to the toilet and the place where they prepare their disgusting onboard food. The very rude staff who had no concern for passenger welfare thought giving us a free drink each would make up for this which it did not. There was no TV on this flight because it was 10 mins shorter than the one going out. I was very relived when we landed early at Gatwick. Because of this incident I don't think I'll fly with Thomas Cook again Easyjet Thomson or Monarch would be better options.","","","Economy","","2.0","4.0","1.0","2.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Watson Kim","United Kingdom","2014-08-20","We flew the beginning of last year to Austria from Manchester. Flight was great but for long haul flights would not use them as last summer we went to Mexico and on the way back just as we got to sleep lights went on for them to sell drinks. Why do they do this on night flights. They should have a designated area where people can purchase drinks rather than waking everyone up every hour.","","","Economy","","5.0","3.0","1.0","1.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Hughes","United Kingdom","2015-05-27","Booked holiday with Thomson during August 2014 for 2 weeks in Algarve flying from Glasgow to Faro on 7th May returning 21st May. We assumed it was Thomson as we have been on the same flight several times. Found out January 2015 that the Flight was by Europe Airpost. Seems they are the French equivalent of Jet2. Passengers by day Mail/Cargo by night. Old and worn 737 but we left on time and landed out and back. Only 3 cabin crew. Limited trolley service. All announcements were initially in French for heavily accented English. Only problem was returning from Faro. This Airport is becoming a nightmare. At Faro at 8.30 am. Through check-in and Security by 9.00am flight booked to leave at 10.15. Saw queue for passport control was very long snaking all around bars and shops. Entered queue at 9am and at 10am were miles from Passport Control. Only way we caught flight was that Airport Staff were calling our flights.","","","Economy","","3.0","2.0","0.0","2.0","0.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Sperrin","United Kingdom","2015-05-22","Travelled to Cancun on TOM186 Dreamliner plane excellent service on board dreadful food inedible unlimited drinks a joke one drink served on a 10+ hour flight. Flight attendants very unhelpful on return flight but then Thomsons have had your money and your holiday is finished as far as they are concerned. I suggest that Thomsons look at the on-board service forget free drinks and go back to selling them and get new food suppliers.","","","Economy","","3.0","4.0","1.0","1.0","4.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Lloyd","United Kingdom","2015-05-20","Flew from Gatwick to Palma Mallorca on 5th May 2015 and had a rather unusual experience. We had the seats immediately behind the seats near the emergency exit. The couple who sat in the seats in front were 'big'. The lady who sat immediately next to the emergency exit had some difficulty fitting her 'bulk' into the seat and she must have had an uncomfortable flight because much of her bulk spilled over to her partner who was just as bulky - both although around 5.6/7 in height were easily in the 20 plus stone class. She could only get her seat belt on with the assistance of her husband. There is no way these individuals should have been given flights in that location and before you say why didn't I say something all this was done in full view of the steward - he must have seen that the couple would have been unable to assist in an emergency and their physical bulk would have impeded any emergency exit from the aircraft. Are there no checks on individuals?","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Sargent Alan","Australia","2014-03-18","Bangkok - Kathmandu - Bangkok. A comfortable flight food and wine were OK without being top notch service was friendly and unobtrusive. Seats were comfortable and allowed a good rest. They were angled flat seats. Flight was long enough to allow a movie to be watched in each direction. No problems with check ins and bags received priority in both directions.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Klaus Malling","Denmark","2014-03-17","BKK-CPH. Had to use business class / Royal Silk) options as economy class full for days. Used fast track and got to lounge which was crowded but with much better food solutions than I have seen in any other airport. Flight at night on 777-300ER. Dinner quickly served cold options absolutely the best as hot meals seemed somewhat overcooked of 4 options I took prawns with garlic coriander sauce which was rather tasteless and unspicy with rice - not too interesting all in all like an enlarged economy meal - also breakfast options. However service both effective smiling and very quick leaving a long night for sleep on fully flat bed. Inflight entertainment average and compared to e.g. emirates and Turkish with less - to me - interesting options although most of night spend sleeping.","","","Business Class","","8.0","5.0","4.0","4.0","3.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Anthony Hollis","United Kingdom","2013-01-25","We have travelled to Funchal with TAP for the past 12 years and it has been an excellent experience. Their service when we usually travel in the winter is excellent - a good choice of flights and highly competitive prices for a scheduled service. There is no scramble for seats and the whole process from booking in to boarding is well organised particularly for someone like myself who is disabled. The in-flight service is exactly right for what is a short flight of under four hours.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Moskona","United States","2013-01-15","MIA-LIS: old-ish A330. Video barely worked and audio was broken. Food quality was poor and to our surprise it was even worse on the return leg (LIS-MIA) where we were served an aluminium foil container with parboiled rice and a few cubes of chicken a barely-edible fish spread and a totally unpalatable desert. LIS- MIA: newer A330. Better entertainment system except that audio was broken (again) and cheap earphones just didn't work. Cabin service was minimal. Meal was quickly cleared and crew disappeared for the rest of the 10 hour flight only to re-emerge to serve a snack. If you were thirsty you could go to the back where a flight attendant with an attitude poured you half a cup of water.","","","Economy","","3.0","0.0","2.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Jones","United States","2013-01-03","Newark to Lisbon in business class then on to Funchal in coach plus. Returned from Lisbon to Miami. Service and food quality on outbound portion from Newark was much better than on return to Miami. Quality and service seems to be luck of the draw and inconsistent. I booked the flights 8 ght months in advance and originally booked Miami to Lisbon on the outbound portion. They cancelled the outbound flight from Miami but did not notify me. I found out 5 days before departure by calling the airline to reconfirm everything. Fortunately I was able to rebook out of Newark for the same day of departure although this entailed an 8 hour layover in Lisbon for the continuing flight on to Funchal. The only other glaring negative was the food service on the return portion from Lisbon. The food was really poor. ""Priority"" luggage came off the airplane last in Miami. I would fly TAP again only if my destination was in Portugal. Otherwise it's at the bottom of the barrel for European carriers in my opinion.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Schiller","United Kingdom","2014-08-20","Flew 5th Aug Newcastle to Turkey the plane was horrendous seats didn't even recline my husband and I were squashed in our seats with the tray down could hardly move arms to eat the food - and we are average build god help the really overweight people. The food was disgusting I can't believe James Martin puts his name to this both ways we were given breakfast a tomato that had disintegrated scrambled tasteless egg stringy bacon and an ok sausage. I will never pay for airline meals again after this experience. On return we paid £17.50 each for extra leg room at check in given our boarding passes then told to go and pay elsewhere. Went to pay to be told Thomas Cook don't accept payment by card! We had no cash so my husband had to go back out of the airport to go to cash-point then had to come back through all security again had to wait in horrendous queues too. Terrible service and I doubt very much I will travel with Thomas Cook again!","","","Economy","","","1.0","3.0","1.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Annie Crest","United Kingdom","2014-08-20","I flew with Thomas Cook for my holiday to Corfu which was a 2 hour 45 minute flight so not too bad. Now being 6ft 1 which is over average height for a girl I knew that I would be a little uncomfortable with legroom so I wasn't expecting anything amazing but I was expecting a little more than what I got. I literally had my knees pressed so hard against the seat in front I couldn't move at all once I had sat down and had to rest them across my mothers lap because sticking them out in the aisle meant I was in everyone's way. I understand Economy doesn't have masses of leg room but this is ridiculous. This had the least leg room of all the companies planes I have been on and I have been in a 757 before so I know that there is more room for legs than that. The staff however were lovely. The nicest people ever they were the only thing that made the trip bearable!","","","Economy","","6.0","1.0","5.0","3.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Wood","United Kingdom","2015-05-20","We were telephoned by First Choice to upgrade to premium for our flight Gatwick to Jamaica 20th May. We were told we would get extra leg room fast track for security and check in up graded meals and free drinks. This was the first time we have upgraded on a flight and my husband bought it for us for my birthday present at some £500+. The check in and fast track at London Gatwick was good and fast. The seats had good leg room and were quite comfortable. The staff were good. We had already seen most of the films - poor small selection. The drinks were free but then so were the drinks for economy. The food was not good. The passengers from economy used premier toilets so I had to queue. For the flight home to Gatwick there was no fast track system for premier even though we had been told by First Choice that it was included so we had to spend more money and buy VIP lounge tickets for MOBAY at Grantly Adams airport (the lounge and system was excellent). The flight home meals were not good and upon arrival at Gatwick economy passengers were allowed to disembark before Premium. We feel that the £500 was a waste of money overall and that we were misled by the sales team at First Choice wjo sold us the upgrade. The flight felt safe with good time take off and landing. We would not buy premier class again and feel ripped off by First Choice/Thomson.","","","Premium Economy","","4.0","4.0","4.0","2.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Bayes","United Kingdom","2015-05-18","Our flight was Gatwick to Montego Bay. Have flown with Thomson many times and always been very happy but not impressed on this occasion. Didn't realise Thomson had switched to complimentary drinks which is fine providing you can have a supply of drinks when you want them. Like many people I like to enjoy a few drinks on flights as this is part and parcel of my holiday and was disappointed when the drinks trolley came around and told I could only have one small can of beer despite my request to purchase them which I'd done in the past before complimentary drinks were introduced. To be fair the flight attendant did pass me a second small can on her return to the galley but an hour or so later when I popped to the galley to request another drink I was told rather rudely by one of the attendants that I would have to wait until the refreshments trolley next appeared after the duty free had been offered. When I politely asked roughly how long this would be she said ""after we've offered the duty free"" and would not give a time. She even had the front to tell me ""I was holding her up"". I'm a middle aged man and a responsible drinker and expect to be able to have a couple of pints on a 10 hour flight whilst watching or listening to the entertainment which is very good. On the return trip I upgraded to Premium and the service was very good. My comments and scores relate to the outbound trip on economy. Thomson - please take note and get the complimentary drinks flowing or start charging as before.","","","Economy","","3.0","4.0","1.0","2.0","5.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Bellagamba Cristina","Denmark","2014-03-17","I had the most unpleasant night flight from Bangkok to Copenhagen. Seats are so uncomfortable it is impossible to get more than an hours sleep. Food is really horrible. Service is nothing like you would expect from Thai people who are usually always so nice and kind and service minded. I asked for vegetarian food I was not able to book it previously and the hostess came with ham and salami. I don't think I will try Thai Airways again.","","","Economy","","3.0","1.0","2.0","1.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Glowacki","Norway","2014-03-13","OSL-BKK-AKL-BKK-OSL: Oslo legs on new B773s while Auckland legs on older B772s. Screens much better on the newer planes. Seat comfort good on all. IFE was excellent with plenty of movies to choose from. However I was very disappointed with the service and food on all legs. Half the crew seemed grumpy the whole time and not a smile was to be seen. Two very bland meals were served on each leg. We got hungry mid-flight on several of the legs and asked if they had any snacks but all they could offer was some crackers and cheese. Crew were not particularly diligent in going round with water/drinks during the flights so most of the time I ended up going to the galley myself. Overall a disappointment. Have experienced a lot better on some of the other Asian (and even European) carriers.","","","Economy","","6.0","4.0","2.0","1.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Borschberg","Singapore","2014-03-12","Flight from Bangkok to Frankfurt and back on the new A380. Excellent comfort excellent service everything ran smooth as a clockwork both ways. I found the cabin crew to be more attentive than usual and they were paying excellent attention to the elderly couple sitting in front of me.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Studzinski","Poland","2012-12-19","10/12/12 Lisbon-Rio De Janeiro Business Class. Big disappointment. Flight delayed for over 1 hr but this is standard with TAP. Check-in agent didn't bother to explain why just said that they changed departure time for today. Lounge in Lisbon was crowded food was gone as well. Boarding chaotic with many ground staff walking around the cabin with boxes paperwork chatting with cabin crew ignoring passengers no help with baggage coats etc. Food was ok edible if you were not missed while giving trays. Despite having wine list stewardess poured the one she had open on a drink cart! Some dishes were served still with foil wraps on. I was asked to pass every single item of china cutlery and food to passenger seating next to me felt like me being cabin crew. Everything looked rushed without any attention to detail. Cabin crew were not interested in any kind of conversation or smile. Seat was ok but not fully reclined which is ok on day flights. IFE very old with no AVOD only 6 movies (you can not even stop them) and a map. Generally not worth the money. TAP on European flights is better than most of the airlines on long haul way below!","","","Business Class","","1.0","4.0","1.0","3.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Kristiina Suviste","Estonia","2012-12-14","Brussels-Lisbon-Miami-Lisbon-Brussels. Outbound trip ok - flights on time we made the connecting flight and although the snacks and food were nothing special they were still ok. Cabin crew could have been friendlier. Baggage was on time and I was a happy traveller. The long haul flight was with an older plane but it still had the small screens for every seat and they provided some entertainment. Flights back were a different story. Flight from Miami to Lisbon departed almost 2 hours later and the crew assured us they would do everything to get us to the connecting flight which was supposed to leave an hour after the first one should have landed. We went to the services desk got our food vouchers and were forced to wait another 6 hours for the next flight. Lisbon airport is a fairly uncomfortable airport to wait around at connecting flight was of course late and they switched gates so after we finally arrived I was exhausted. Crew on our way back was more friendly though. I would use them again.","","","Economy","","5.0","3.0","3.0","4.0","4.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Ashington","United Kingdom","2014-08-14","We flew from Birmingham to Turkey and returned 10 days later. On the way out headphones and starbucks coffee had not been put onboard. As a coffee drinker I was disappointed but would have accepted the coffee that goes with the meal if offered but nothing was suggested as an alternative. To help people with infight entertainment without headphones they decided to play the family movie but you could barely see it and it was so quiet it was a pointless attempt to please people. The flights/planes overall are dated and uncomfortable. My husband is over 6ft and we travel with three children making it difficult to get extra leg room seats which are often fully booked. The leg room is so poor that you feel that you can't recline your seat which is difficult when flying over night and everyone is tired. The staff overall were pleasant but not overly helpful just doing their jobs. I've flown many times and this was one of the worst companies I've flown with.","","","Economy","","2.0","1.0","2.0","3.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Hiscott","United Kingdom","2014-08-08","Booked with James Villas flights included on receipt of e-ticket nothing advising you to check in online prior to arriving at airport started my holiday eleven rows behind my husband. I am a nervous flyer and found this distressing. On return flight from Fuerteventura we were called to the gate and then left standing for over half an hour with no explanation as to why eventually boarded the plane I am 5'4 I had the seat in front of me right up against my knees but not as bad as later when seatbelt sign went off. The chap in front reclined his seat which came back so far my knees were crushed I couldn't have eaten a meal if I'd wanted to as the tray couldn't come down. If I had needed to get my lifejacket from under the seat I would have drowned as this would have been physically impossible to do. I feel as a paying customer we are not getting the service deserved and will endeavour never to fly with this airline again.","","","Economy","","","1.0","4.0","0.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Richard Foord","United Kingdom","2015-05-02","I flew from Bristol to Fuerteventura on 15th April 2015 on a Boeing 757-200. I am over 6 feet tall and in recent years I have had two major operations on both legs. If I sit for any length of time I suffer from cramp in my legs and I need to stand and stretch. I therefore paid for an upgrade to a seat with extra legroom. After I had paid I went online to reserve my seat. I was the first passenger to book a seat in the four rows of extra legroom. I wanted a seat in the aisle in order that I did not inconvenience fellow passengers when I frequently had to stand. However the Thomson booking system would not allow me to reserve an aisle seat and would only allow booking from the window seats inwards if these were vacant. I tried a number of times but received the same message so I had no choice but to select a window seat 8F on both flights. I checked in online and on my arrival at Bristol Airport about 2 hours before the flight I was pleased to see there was no queue and I was able to check in my hold luggage very quickly and efficiently. When I boarded the plane and sat in my seat I was disappointed with the actual legroom space that was provided and also the comfort of my seat. Unfortunately all the seats with extra legroom were occupied so I was unable to change seats. When I examined the seat cushion it was thinner than the centre and aisle seat cushions. During the flight there was a very cold draught running along by the windows. I asked a stewardess if I could have a blanket but I was told that they were not carried. The flight took off on time and arrived at Fuerteventura 15 minutes earlier than schedule. However during the flight I had to inconvenience my fellow passengers in the centre and aisle seats on a number of occasions so that I could stand and stretch. My return flight to Bristol was on 29th April 2015. This was also on a Boeing 757-200 but it was a newer plane and had a slightly different layout. Fortunately my seat 8F had a far better seat cushion but the legroom was identical to the outgoing flight. When the plane had fully boarded I noticed that the majority of seats in the four rows were unoccupied. I approached a stewardess and I asked if it would be possible for me to move to one of the many unoccupied aisle seats and I was astounded when she refused telling me that she was going to fill these seats with families from other parts of the plane. I therefore had to endure the same discomfort of sitting in the window seat and had to inconvenience my fellow passengers in order that I could gain access to the aisle and stand to stretch my legs and I had actually paid for this privilege. I would not recommend paying the supplement for extra legroom.","","","Economy","","","1.0","2.0","3.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Anne Bowes","United Kingdom","2015-05-01","I flew from Birmingham UK to Kefalonia on 25 May 2014 on early morning flight. Thomson check-in process (and security check) at Birmingham was horrendous and so slow that despite arriving well above two hours before departure we had no time to get food before we flew and there is no proper meal / breakfast available on the Flight. A miserable experience to start our holiday. Thomson reps only response was that ""this is normal"". I can't recommend Thomson or B'ham airport- hope it has improved for 2015.","","","Economy","","","3.0","3.0","1.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Bailey","Thailand","2014-03-11","Thai Smile BKK-MFM. No smiles on this flight zero entertainment revolting food nothing for kids. Pretty much the same level as service as NokAir except at TG prices. Check in at BKK is for all Thai Smile flights international and domestic so be prepared for a long queue. Glad we didn't opt for business class which are the same economy seats with the center one left empty! Flight was on time though.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ian Roberts","United Kingdom","2014-03-10","LHR-BKK (747)-HKG (777)-BKK(747)-LHR(A340) I had forsaken my 2 favoured carriers to BKK adjusted my trip and paid a higher than needed fare to do two flights on the A380. I was not best pleased when as soon as trip finalised they were taken off (LHR-BKK and HKG-BKK). Overall OK-a trailing rather than leading product except for BKK-LHR which was wonderful in all aspects. Generally I don't mind the semi lie flat seats but just could not a get comfortable adjustment on any except the A340 this flight was 'smooth as silk' with a great crew and product whereas the rest was going through the motions more. Lounges OK at best-very good at HKG. Fast track at LHR and departure at BKK only-immigration took 1.5 hrs going into Thailand and nearly an hour at HKG due to obscure pax in my line. Overall probably would have put a X instead of a tick but the BKK/LHR was so good all round has lifted the experience but will be reverting to my usual carriers in future.","","","Business Class","","5.0","2.0","4.0","4.0","5.0","","","2.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Abreu Henrique","Portugal","2012-12-07","Took an outbound Long haul flight from São Paulo to Lisbon. I learnt while checking in that the airport does not have a Lounge or any type of restaurant in the Boarding area meaning that all services are being delivered in the overcrowded Public area. Only 3 small Food areas which were packed so no seats available all power connections for laptops were occupied waited 30 minutes to get my food and had to eat it standing. The service on board (economy) is poor a scarce meal is served during the first 2 hours and then for 6 hours staff (not friendly) get to rest and only show up 1 hour before landing to serve a snack. The same during day time on the Flight LIS-SP.","","","Economy","","4.0","3.0","1.0","2.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Z Molnar","Hungary","2012-12-06","Budapest-Lisbon and back both on A320. Though my first flight was 2 hours late the crew and service was nice two rounds of drinks served. The seats were comfortable. The flight back left Portugal on time the food was exactly the same as on my previous one.","","","Economy","","8.0","3.0","4.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Porter","United Kingdom","2014-08-08","My partner and I travelled from MAN to Punta Cana 19/7/14. We flew economy outbound and the flight itself was good very smooth and on time and the service was avarage. The entertainment was very poor with limited film selection no musi cand just some old radio recordings. On our return flight we were offered a flight upgrade for £100 which I thought was good value for money and the seat pitch is bigger but this is where the premium upgrade ends. You have to pay for earphones and the poor entertainment is exactly the same no free drinks and same food menu. If you think that paying for a slightly larger seat is worth the money that is fine but Thomas Cook should not advertise this as a premium service.","","","Premium Economy","","6.0","3.0","3.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Jeffrey","United Kingdom","2014-08-08","Flew from Manchester to Kalamata Greece on 20/7/14 and return a week later. Booked extra leg seats on row 31 for the three of us. Both flights were on 767-300 aircraft and were excellent. Both on time. Comfortable (I'm a big boned 6'3"") and the food was absolutely fine they even got my gluten free option right on both flights without being prompted. Cabin crew were professional and helpful both flights. I am really pleased to be able to redress the balance here because to be honest with all the negativity on some of the reviews here we had some trepidation about our holiday flight which proved totally unfounded.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Wilson","United Kingdom","2015-05-01","Flew out to Thailand April 10th on the new Thomson Dreamliner Premium Club and must say it was well worth the extra money irrespective of what has been said on this forum. The leg room for me was great as I am 6' 1"" and usually suffer in most airline seats however the foot rest was a waste of time. Apparently the seats have been changed on Alfie in Premium and having the screens in the back of the seats was a better idea than the previous seats. I had to actually lean forward to touch the screen to access the entertainment that's how much room there is. The in flight service there and back was first class and the drinks never stopped for a moment. The food wasn't bad either considering its airline food and it was nice having a menu to choose from. The electrically tinting windows are an excellent idea rather than shutting of the light totally we had two windows in our seating position so we could dim the farthest window to watch a film whilst retaining some light. Being Premium you are boarded first and off loaded first which is nice but I did not see any resentment among economy passengers which has been suggested elsewhere!","","","Premium Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Lucas Beck","United Kingdom","2015-04-27","We flew on the 17th April on TOM126 to Orlando on the 767. I have to say Thomson is the best value for money over Virgin and Thomas Cook. Food was nice all drinks were free staff were friendly and you got your own telly. Looking forward to are flight home on the 787.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Robin","Thailand","2014-03-10","BKK-AKL-BKK. No flat bed in business class very uncomfortable seat food was as good as economy class food on regular airlines - doesn't match business class and price offered. Very little service with uninterested staff. Only good point is its a direct fly. Very disappointed overall.","","","Business Class","","3.0","1.0","1.0","1.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","H Blumenthal","France","2014-03-06","Thai Smiles is not much of a smile! On domestic routes a large number of flights (but not all) are now done under the name Thai Smiles. If TG is an airline I have always appreciated and flown both internationally and domestically their Thai Smiles at least in Business class is just a way to cheat passengers: if you buy a ticket on TG you don't expect to be on a flight offering a low cost airline service at a normal airline business cost. On this flight Bangkok to Krabi we were sitting in coach seats (no passenger in the middle that is the only plus) food was revolting and service to its minimum. To be honest a few days later I flew another domestic TG from Chiang Mai to BKK this time with business seats and service. So be sure to check if your flight will be Smiles or not!","","","Business Class","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Finn Birger Halvorsen","Sweden","2012-12-06","Flew from Copenhagen to Faro via Lisbon. We were seated in the first row and both felt very uncomfortable in the cramped space. After and hour we were served a hot meal. No drinks offered before or after take off. Had to ask for more during dinner. Other seats in business class occupied by deadheaded crew. From LIS to Faro we were offered a glass of juice or water. Nothing else.","","","Business Class","","","1.0","2.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alan Ramsay","United Kingdom","2012-12-05","Lisbon to Heathrow in Sep 2012 with onward flight to Glasgow. First I was bumped off my booked flight with inadequate explanation. Made to wait for an hour despite turning up on time to have cancellation of seat confirmed and booked on a later flight. Was reassured I would make my re-arranged connection. However TAP announced a delay to the second flight Lisbon departure making it very tight to make the next BA connection. Pointed this out to them but treated in a very off-hand fashion and told there would be no problem. This second flight was further delayed taking off and after landing at Heathrow took 30 to 40 mins bringing up the steps. I told flight staff but complete disinterest. They also lost my luggage for both this and the outward flight to Lisbon for 3 days. Missed connection to Glasgow and therefore the last evening flight to Glasgow. Went immediately searching for TAP staff but they had all left. Had to book a hotel at my own expense overnight and sort out rebooking BA flight in the morning to Glasgow. TAP customer care is absolutely dreadful.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Jay Murray","United Kingdom","2014-08-03","Manchester to Las Vegas 11 July. Paid extra for premium cabin thinking it would be a superior service with superior seats - how wrong I was. The seats although slightly wider than economy didn't have a great deal extra leg room and were so old that they has no padding in them. I don't think the cabin had been refurbished since the aircraft was new. It was very shabby the monitor in the seat back was scratched and the quality of the picture was poor. Outbound the crew were very pleasant - not so on the return - the senior crew member spoke to a passenger in front of others in a disgusting manner - a quiet word would have sufficed. The food by James Martin to be fair was very good - if only it had not been overcooked and dried out. We arrived in Vegas and although our bags were labelled 'priority' they didn't arrive first and on the way back they weren't labelled 'priority' and arrived 40 minutes after landing. On our return from Vegas - no priority boarding until somebody complained Basically you receive nothing extra apart from slightly wider seats for paying the extra to upgrade. Not cheap and very poor - next time will travel Virgin - even their economy service is better than this.","","","Premium Economy","","2.0","1.0","3.0","3.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Fisken","United Kingdom","2014-08-03","Having booked a package from Glasgow to Orlando and later reading reviews about the flight I was slightly nervous re what to expect. However we found the flights and service excellent. My son decided at the last minute that he didn't want to get on the plane and I have to say the airlines staff were fantastic (not the gate staff though). Not only did they help get him on the plane they reassured me had a special announcement made for him and when the flight was in the air the pilot came out to see how he was. Glad to say he was fine once we were in the air! The meals were all included in our package so we just had to buy drinks. I was ok with this given to fly with Virgin with drinks included was an extra £2000! The meals were really nice and the flight was on time. Inflight entertainment was ok-I have seen better but this would not stop me flying with them again.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Riley","United Kingdom","2015-04-12","Flew out to Sanford Orlando from BHX on 27/3/15 on a six week old Dreamliner 787. Fantastic plane really impressed with the spaciousness larger windows and lighting and a very pleasant and attentive cabin crew. I am a nervous flyer and due to very strong head wind our flight took longer than usual and was quite turbulent. The crew were very kind to me and helped me to relax into the flight. The food was good and an excellent drinks service. The entertainment selection was also very good. Leg room great (we were in a middle row seats 18 DE and F) and no problems if the person in front reclined their seat. However the return flight on 10.04.15 was less pleasant. Again quite a bumpy ride - the seatbelt signs were on and off for the first four hours which was unfortunate but can't be helped. The Cabin Crew businesslike but totally disinterested no eye contact or engagement whatsoever Food and drink thrust at you and I had no blanket! The area around our seats (19 DE and F) had a very strong smell of vomit the whole journey and the plane looked a bit grubby. The toilet by row 30 ran out of toilet paper and paper towels half way through too! Obviously with an overnight flight the crew leave you to rest and darken the cabin but I don't think many people actually did sleep as we were all still on Florida time - it was very hot on the plane and people all around me were complaining of being thirsty - there was quite a large time gap between drinks service. A lady across from our party was feeling unwell and had no assistance from the cabin crew at all! Her family were left to attend to her and left with a pile of dirty tissues and sick bags around them. Not good enough Thomson! Customer service should be of equal quality with all of your Cabin crews whatever time of flight. 10/10 for staff outbound but only 2/10 inbound.","","","Economy","","7.0","5.0","3.0","4.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Keith Lloyd","United Kingdom","2015-04-10","We to flew out to GOA from LGW on 14 Feb 15 for 21 days and all was fine until about to land. We diverted to Mumbai due to fog which was fine but the flight crew filed an incorrect flight plan back to Goa and then ran out of hours. It was then farcical as they tried to get the crew flown up from Goa to replace ours but this did not work so we eventually got off many hours later. The immigration were not ready and did not like our Goa landing details so that added to the wait. The hotel was fine but by now we were knackered and fell asleep easily. At Goa we arrived at the hotel when it was dark so two days were missed. The meals were poor on the way back and being in premium I expected more. The music was missed but listened to new films instead but I think the B787 are overused as already you can see tiredness in the new aircraft. The only reason for using them again is that they are direct (usually) and living in Belfast already means a connection flight.","","","Premium Economy","","2.0","4.0","4.0","3.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Philip Lee","Singapore","2014-03-04","Singapore to Sapporo via Bangkok and return from Haneda to Singapore via Bangkok again. All flights were in Business class except Haneda - Bangkok which was in First. 1st sector SIN-BKK 777-300ER comfortable seats but a bit on the narrow side and claustrophobic when in the fully flat mode. Staggered seating so everybody had aisle access. Service and food was fantastic. Crew were friendly and energetic. Towels newspapers and drinks offered on ground. BKK-CTS 777-300 seats arranged 2-3-2 in angled flat. Still comfortable and I find more spacious than the 777-300ER seats. However service was terrible. Could see the crew was just going through the motion and didn't bother. The 2 stewards had no smiles. On ground no towels or newspaper offered only drinks. After takeoff a light refreshment is served and breakfast before arrival. Didn't eat so cant comment on the food. Haneda-Bangkok in First 747-400. Night flight so not much to comment. Everything offered on ground. Rimowa toiletry kit which was nice. One thing about Thai their blankets are really very nice and comfy. The supervisor offered to make my bed but as it was already in flat bed mode I told her it was ok. Again light refreshment served after takeoff and breakfast served before landing. Didn't eat again but my friend had the eggs and he said it was awful. TG changed our seats before we left for Sapporo from 2 windows to the 2 center seats. Their reason - change of aircraft. Transit in Bangkok was fantastic. They had a buggy waiting to transport us to the lounge. As our original flight to Singapore was cancelled we had a 7 hour layover. They let us use the First Class lounge so we could take a nap in one of their private rooms. Lounge was empty so was very peaceful and quiet. BKK-SIN A330 again service was very good on this short hop. Crew were young and enthusiastic and food very good. Would fly Thai again for its reasonable ticket and comfortable seats.","","","Business Class","","7.0","5.0","3.0","3.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Jackson","United Kingdom","2014-02-27","LHR-BKK TG 917 out on 13th Feb 2014 back BKK to LHR on 23rd Feb Airbus A340. I have not flown Thai since 1994 but was extremely impressed with the standard. The crew were superb nothing was too difficult for them plenty of food and drink served in generous quantities even in economy. AVOD a bit slow to respond but a decent selection of films and music available. I will definitely use them again. I am 6 ft tall and I was impressed with the space for my legs.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Roger Childs","Spain","2012-12-05","I have travelled AGP-LIS-FNC 5 times in the last 3 years and we have yet to enjoy a satisfactory flight. The flights are never on time so you miss your connection and you lose your baggage. The TAP information desk at Lisbon is under manned and twice I have queued 90 mins to get assistance the catering is a joke last September we received a biscuit and a bottle of water for lunch. This is the worst airline I have ever flown on but unfortunately I have no alternative because TAP are the only airline that fly the route.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Thomas Echter","Germany","2012-12-03","Berlin - Lisbon - Sal Island and back Praia - Lisbon - Berlin. TAP has much improved in recent one or two years. Nice onboard service with really good food (actually for Economy standards I might even say excellent food). Flights outbound were on time (as there is also some tough competition for Sal island). Backwards from Praia the usual delay of one hour or so nevertheless flight connection was working. Seats still old and only basic in flight entertainment. But in general I really enjoyed the flights.","","","Economy","","9.0","3.0","4.0","5.0","2.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Castleford","United Kingdom","2014-08-03","1 Aug 2014 night flight from Birmingham to Burgas Bulgaria. I regularly fly across Europe and this was the worst flight I have experienced. The airplane departure was delayed due to a small ""technical fault"" but no further information was forthcoming. Although I paid £10 to choose my seat it was very cramped with no leg room (I am 5'5""). The cabin crew were surly to the point of being rude the ""meal"" was a disgrace which I'm glad I didn't have: the passenger next to me paid £8.50 for a single small serving of a very basic meal with no dessert or any other accompaniment and a tea or coffee. The seat was lumpy and very uncomfortable and had not been cleaned. I am aware that this was the cheapest flight for the date I travelled but I do expect a basic level of care to be met. This most certainly did not!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Williamson","United Kingdom","2014-07-27","Flew Thomas Cook from Glasgow to Antalya and back and I have to say the flights were disappointing. The seats were okay but the leg room was a disgrace. It was a night time flight back and I found difficult to sleep as my legs kept cramping up. The cabin crew were friendly and helpful but the food wasn't great. The inflight film Fast & Furious didn't get finished and was constantly interrupted. In conclusion I would not recommend Thomas Cook Airlines.","","","Economy","","5.0","2.0","4.0","3.0","3.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Draper","United Kingdom","2015-04-04","We flew from Exeter to Egypt and the trip out went great on time and the cabin crew could not have been better. We flew out on the 26th Feb and back on the 12th March. But the flight back could not have been worse. The cabin crew could not be bothered .There was now duty frees left on the flight and the plain was dirty I found used tissues down the side of my seat. The toilets were disgusting. We have flown with Thomson quite a few times but this was the worst flight we have ever had. Please note The comments below are based on the flight home.","","","Economy","","","2.0","1.0","3.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Steve Garrett","United Kingdom","2015-03-25","We flew out to Cancun with Thomson on the 1st March returning on the 15th. Flew Premium Economy both ways and Thomson did what was promised. No complaints at all. We flew on the Dreamliner both ways lovely aircraft with lots of room. My only gripe was the way the seating was configured on the way out. The IFE screen had to be pulled up from the middle of the seating which made it very awkward to try and get out of the seat if you were by the window. Not so on the way back as all the screens were seat back position. On this overall experience I would fly long haul with Thomson again.","","","Premium Economy","","8.0","3.0","4.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Saskia Nozz","United Kingdom","2014-02-26","Flew from London to Bangkok in December 2013. Flight departed on time. We have previously flown with another Airline to Bangkok but chose Thai due to the excellent price! We were slightly worried as it was a good deal. All our worries disappeared once we were on the airline. The seats were great with much more leg room than the other Airlines we have flown with. We were offered a drink quickly and offered drinks continually through our flight. Food excellent and served quickly and tasted really great. The staff were fantastic always smiling happy to help. The on board entertainment was also very good lots of film choices. Would definitely fly with Thai again and would highly recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Cutts","United Kingdom","2014-02-24","TG601 HKG-BKK 7474-400 Seat 69A. I've not used Thai for a few years since changing the alliance I use from Star to Oneworld this however was the cheapest I could find on this route. I can't remember ever using TG in economy either it's always been business and on a few occasions first for what I paid it was ok seat was not that comfortable although there was enough space. They served a hot meal which was fine and the aircraft despite being very old had PTV in all seats my star alliance membership ends soon but I managed to use the lounge at HKIA food was good with lots of variety and it's located very close to the departure gate. All in all an ok trip and service for a 2hr 30min flight I don't know if I would use TG in economy for a long haul I like the premium economy offered by most Oneworld carriers.","","","Economy","","4.0","2.0","4.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Santos","Brazil","2012-11-29","BSB-LIS-ROM and ROM-LIS-GRU last month in economy. All flights no exceptions were delayed one connection was missed and we were denied boarding even though there was still time available. This airline is disorganized and what they do best is to exempt themselves from any responsibility whatsoever in delays - they're never to blame! In some flights the temperature was unacceptably cold and despite requests (including from other passengers) flight attendants did not raise the temperature. Value for money is not acceptable and I will never choose this airline again.","","","Economy","","1.0","3.0","3.0","2.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","E Rosenthal","United States","2012-11-20","Newark to Lisbon on Airbus A330. Check in was quick and pleasant. Attendant confirmed our kosher meal request. Since the flight was not full we asked to change our seat to the middle section so we would have empty seats between us and it was done quickly and cheerfully. Also given boarding passes for our next flight from Lisbon to Malaga on Portugalia a TAP subsidiary. Boarding started on time. As Continental silver elite we were able to board early. Plane was nice and clean seating was 2x4x2. My carry on fit in the overhead bin. Legroom and seat width were about the same as coach on other airlines. Armrest on the aisle side goes up. The seats were pretty comfortable the seat belts extremely long and there was even a foot rest. Blankets and pillows for each person. Blankets were needed for the first half of the flight which was very cold. Although we pushed back for an on-time takeoff we were delayed thereafter because of runway traffic for about 30-40 minutes. After takeoff the entertainment system was turned on. There was personal video with touch control. About 8 recent movies other foreign language films TV shows games and other stuff. Once we reached cruising altitude the food service began. Our kosher food was brought to us early to the right seat even though our seat was changed at check in. Overall it was a good flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Steve Marsh","United Kingdom","2014-07-27","Used this airline Manchester to Orlando as 10 members of same family were travelling together and this was the only option. In hindsight we would have rather split up to different airlines than use Thomas Cook. The only part of the flight that I can say was excellent was the leg room. Everything else from the agony of the rock hard seats the miserable staff having to pay for everything onboard (even a cup of tea or coffee) to the paltry entertainment package was shocking and below standard. This was a scheduled flight and not a package and on the 20+ transatlantic flights we have had I have never paid for drinks - this was a first. You get a few items to watch on the screen nothing to get exited about but if you want more films or a better content yes you've guessed it you pay extra. You even have to pay £20/person extra for the meals. There is no individual air con and the aircraft was so warm all the way back. I mentioned it to the cabin staff but was totally ignored. I would say that this is the EasyJet or Ryanair airline of the transatlantic route.","","","Economy","","2.0","1.0","1.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Marilyn Laurence","United Kingdom","2014-07-27","I recently travelled to Cuba in a group of 32 - although all booked at same time our seats were throughout the plane both times - I was told each time I could get a special meal - none available. On flight home stewardess was rude when asked if I could have the child's meal as no snacks available at Cuba airport to take on board - she then blanked me for rest of journey. Drinks and food expensive - lights would not go out on home flight - overnight which meant - arrived exhausted and hungry.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Pattenden","United Kingdom","2014-07-27","My daughter and I just came back from Djerba Tunisia. We had booked an all inclusive holiday thinking it would be easier and stress free for once. How wrong can you be! We arrived at Gatwick on 11th July at 3pm for a flight due to leave at 5.20pm to be told at check-in that it was delayed by over 6 hours! We were given £15 each towards food and drink and as everybody will know that didn't go very far at the airport. On the plane they tried to convince us to buy bottles of water telling us it would be too late to get anything from the hotel - this was not the case. We finally got to our hotel room around 4 in the morning. The Rep wasn't particularly apologetic for the delay. On departure day 18th July we were picked up at 6.55pm and told our flight was delayed by an hour. This seemed ok after the dreadful start the week before. We got to the airport was left in a queue by the Rep who wished us all a good trip back. After around an hour in the queue without much happening somebody came back to say that our flight was now delayed until the next afternoon. The Rep should have known this and not taken us away from the hotel. At this point it was chaos the Rep didn't reappear until around 9.15pm and despite everyone asking him for information he didn't seem to know much and was very slow to sort transport back to the hotel. We finally made it to our hotel around 10.40pm nearly 4 hours after leaving for no reason. We were picked up again to go to the airport for a second time at 10am the next morning and the flight was delayed even more - instead of leaving at 1.10pm we finally took off at 2.50pm. The plane itself seemed to be very old the seats were uncomfortable with no leg room. While on the tarmac water was dripping from the ceiling due to the heat outside apparently! On arrival rows 1-10 were asked to stay seated as the plane might tip forward if everyone get up at the same time. The staff on the plane tried their best to be helpful but I would never fly with Thomas Cook airlines and I will never again book a holiday with Thomas Cook.","","","Economy","","","1.0","4.0","4.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Williamson","United Kingdom","2015-03-25","Flew Gatwick to Goa on Dreamliner. Lovely plane with good spacious seats. Reasonable food and good drink service. Pleasant cabin crew.No complaints. Would use them again.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Y Cooke","United Kingdom","2015-03-25","We flew from Birmingham to Barbados on 6.2.15 on the Dream Maker. It was a brilliant start to our P&O cruise. I didn't know that we would be flying on the Dreamliner. An excellent aircraft very spacious light airy and clean. We didn't have any jet lag going down to Barbados or when arriving home. The cabin crew going down to Barbados were brilliant very friendly attentive and welcoming. Coming home the cabin crew were not interested in the slightest. No welcome no smiles no conversation no nothing. Meal was just banged onto the table and they walked on. Food going down was very good food coming home very poor. A crew member did a collection on the way home for charity. A lot of us had money ready but the crew member didn't even stop she just kept on walking. We would definitely fly on a Dreamliner again the aircraft can't be faulted. The Customer Service for some crew members is definitely well below the standard expected.","","","Economy","","8.0","5.0","0.0","0.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Kuripot","Thailand","2014-02-24","TG507 Bangkok to Muscat on February 23. Flight was only half full. A330-300 appeared very old. Entertainment system did not work at all. Crew did their best with good service. Food was not very good though.","","","Economy","","3.0","3.0","4.0","2.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Clive V Drake","United Kingdom","2014-02-24","Phuket-Hong Kong in Business class. For a regional business class - this was very good indeed. The aircraft an Airbus 300 wide bodied was about 3 years old. The interior was immaculate. The seats although not fully flat on the recline was very comfortable indeed for the 4 hour flight. Good AVOD entertainment system. Drinks all served from a trolley was a nice touch. Food very tasty and good portions. FAs very friendly and efficient. All in all - good value for money and I would strongly recommend.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Luuk Eveleens","Netherlands","2012-11-14","Miami to Amsterdam via Lisbon. Departed on-time unfortunately we again had an old plane. On this flight my TV screen did not work at all. The crew did what they could but it still didn't work. Inflight entertainment really needs an upgrade. The meals were decent and we made an on-time arrival in Lisbon where we had 1 hr transfer. Long lines at security and it took a long time to get through. Luckily the flight waited for us and after 20 mins we departed. After that an announcement 'no commercial service on this flight' I didn't know what this meant but that became clear there was no service or drinks at all! I didn't see any crew members during the 2 hour flight! Very disappointing.","","","Economy","","6.0","3.0","2.0","1.0","1.0","","","5.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C King","United Kingdom","2012-11-09","Used four times now and have to say the service is consistent - bored unhelpful staff and 3 late flights. These have been either LGW or LHR to Lisbon. On the last flight I witnessed a steward ignore an elderly gentleman who couldn't find overhead locker space. A disgrace.","","","Economy","","2.0","1.0","1.0","3.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Goddard","United Kingdom","2014-07-17","TCX718 Manchester to Orlando 9th July 2014 on A330 G-MLJL. We were a party of five all booked in economy we decided before hand to book our seats online as the extra cost allowed us to be guaranteed seats together. We boarded on time but were delayed ""on stand"" for around thirty minutes no explanation of this slight delay was given however our flight still arrived early at Orlando but more on this later. The aircraft itself was quite old and the cabin was tired and in need of renovation. We were sitting in row 12 and seat 12G would not stay in the upright position we asked a member of the cabin crew if they could help in any way and two of our party were upgraded to premium economy straight away. The seat pitch in economy was fine with plenty of leg room but they were not very wide with no room at all for movement. The entertainment selection was good but the system is dated and not all screens and audio outlets worked correctly with some not working at all. The flight crew were professional polite and attentive. They did not try to sell us things other than the normal duty free stuff. The food was prepared well and was a little better than average but not to the taste of everyone in the party so the pre packed sandwiches came in handy. Orlando airport were not prepared for our arrival and were late connection the air ridge to the aircraft and they did not unlock the door at the exit point prior to letting passengers off the aircraft. We would use this airline again but the aircraft would need to be refurbished.","","","Economy","","7.0","2.0","4.0","4.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Paul Todd","United Kingdom","2014-07-17","Flew on June 4th from Manchester to Tunisia on a 767 had to say was impressed with new design seats which offer much more leg room (I'm 6'2""). Meals delicious and entertainment was good. Pre-booked seats and used fast track at security in Manchester. Overall a very pleasant experience.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Sheila Brown","United Kingdom","2015-03-25","My friend and I returned to Heathrow from Barbados on 16th March 2015. We travelled on a Dreamliner but it was a different model to our outbound journey on 8th March. The outbound aircraft was very comfortable apart from the headrests which force your head forward and as I have neck problems this was not comfortable at all. The return journey was horrendous the headrests again force ones head forward and the recline has been drastically reduced therefore when trying to sleep ones head keeps flopping forward so we were unable to sleep after being up for almost 24 hrs. The monitor was stored in the central console making the console huge and when the seat in front was reclined there were only a few inches to try and squeeze out of the window seat which I think is also a safety issue. There is also a leg rest which can be raised if required but mine couldn't be lowered properly and as I have arthritis in my knees I was unable to move my legs and was obliged to keep getting out of my seat to exercise my legs. It was the most uncomfortable flight I had ever endured in a premium cabin and whoever designed these seats etc. should be made to sit in them for 12 hours non-stop. There was no music available throughout the flight for some reason. However on a positive note the crew were excellent helpful and courteous and the food was ok.","","","Premium Economy","","5.0","1.0","5.0","3.0","4.0","","","2.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Munro","United Kingdom","2015-03-25","Travelled to Punta Cana 6/3/15. Ok flight no footrests on seats. Return trip on 13/3/15 TOM051 check in for premium was awful worse by far than economy. Seat was broken so that foot-plate wouldn't go down had to have maintenance onboard to allow takeoff. He fixed seat so footrest wouldn't work nor would seat recline! Most uncomfortable long haul flight I have had. Food was all cheese - cheese starter cheese dessert cheese and biscuits - would have liked an alternative! No music on channels due to ""copyright"" issues. Flight attendants not very pleasant was really disappointed in Thomson premium.","","","Premium Economy","","4.0","1.0","2.0","3.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Dave Scuttle","United Kingdom","2015-03-20","EMA to Marbella March 8th/15th. Aircraft was on time both outbound and inbound and clean with reasonable leg room. Staff were attentive and efficient and coffee was ok. Check in very simple with downloaded boarding cards and E-ticket. I was favourably impressed and Thomson short haul compares very well with other airlines.","","","Economy","","10.0","3.0","4.0","3.0","1.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Maripolsky","Thailand","2014-02-20","My wife and I flew Bangkok - Sapporo - Bangkok TG670 8 Feb TG671 16 Feb. Both flights were B777-300ER. Check In was efficient in Bangkok and excellent in Sapporo. Cabin crew were friendly and gracious. Our special meal requests were handled without problems.","","","Economy","","7.0","4.0","5.0","3.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Smithson","Australia","2014-02-20","KIX-BKK-MEL in Business Class. Overnight to BKK in A330 - these J seats look the same as the 777/747 J seats but have less pitch therefore are on more of an angle. Despite the light load I found sleeping difficult as it was a tight angle. BKK is an enormous airport and take a long time to walk anywhere. TG Lounges were fine - was hoping for the chicken noodle soup I enjoyed there last time but it was not to be. Boarded at a remote gate which was a complete shambles and thus departed late. BKK-MEL was on the 777-200 which is a fantastic cabin - very spacious more pitch than the A330 therefore a flatter bed. Was very surprised and impressed to be served both a full breakfast and a full dinner - usually on Asian to Australia flights you get one of the other + a snack. 'Signature dish' of Massaman Curry was dreadful - chicken in red water but there's always plenty of food on Thai. Thai is a very old fashioned airline and not in the same league as CX and SQ but have a perfectly acceptable business class product.","","","Business Class","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Greg Smart","United Kingdom","2012-11-09","LHR-LIS-LHR in economy both flights on A320s. Outbound checked in online and found no queue at the baggage drop off point. Very friendly check-in agent who gave our bags 'Priority' stickers for no apparent reason. Boarding was 20 minutes late with no explanation but still managed to push back on time. Seat comfort and leg room fine for a 2hr flight. Drop down TV's had something showing but with no sound or headphones it was lost on me. Free meal was a decent sandwich and fruit drink along with a choice of another complimentary drink (incl. alcohol). Cabin crew were professional my partner left his mobile phone on board which was discovered by an FA after everyone had alighted the aircraft. FA then ensured that the bus to the terminal didn't leave until she had found the owner of the phone. Return flight - check-in bag drop and onboard service and comfort as outbound but the flight was delayed 2hrs with no apologies or explanations given. Boarding was chaotic - the usual case of too much 'large' hand luggage causing problems for everyone else on what was a very full flight. Overall an excellent experience outbound and a disappointing return flight due mainly to poor communications and the chaos of boarding but I'd give them another chance.","","","Economy","","6.0","4.0","3.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Fang Jun","China","2012-11-08","AMS-OPO. Fokker 100. Aircraft was clean the service was good. Crew were helpful and friendly. On time flight. From OPO to MXP ER4 was even smaller. Breakfast was served. Nice trip. On time flight.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","N James","United Kingdom","2014-07-13","Flew from Glasgow to Turkey and paid £10 to have bags off plane first but they were last so claiming that money back! On return flight the aircraft had cold air blasting in and passengers were really cold. One of the flight attendants were walking past me and when I said ""excuse me"" to catch her attention she stopped walking with a look on her face and turned with almost a sarcastic smile as if I was bothering her when all I wanted to ask was if I could have a blanket as me and my son were cold - but she said they don't carry blankets. Not really a brilliant service to be honest.","","","Economy","","5.0","0.0","3.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Cholerton","United Kingdom","2014-07-13","Flew Manchester to Las Vegas in June 2014. I paid extra for premium economy to have that extra bit of room. Premium is quite expensive for saying you don't get food or drinks included (I booked the flight only not a package and they charge you £44 if you want meals for 2 people). The flight itself was OK but the entertainment was bad - the films were rubbish and on a continuous loop. The films advertised on the inbound flight had been changed. It seemed that many people that had booked premium hadn't been told by their travel agent that drinks weren't included. The cabin crew going out were really good and friendly but the crew on the inbound flight were just rude and miserable. We checked in the night before at Manchester and had to pay £5 each I think if you're paying the extra for premium you shouldn't have to pay for this. Drinks and food should also be included. We flew with Thomas Cook a few years ago when premium actually meant premium and it was a lot better then.","","","Premium Economy","","5.0","4.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Paul Shurvill","United Kingdom","2015-03-17","I used Thomson to go to GOA on 14/2/15 for a Wedding flying from Gatwick on flight TOM 52. Flight took off on time but with about 30 minutes to go there was fog on the runway at GOA and we got diverted to Mumbai to refuel. This is when the nightmare began we sat on the runway for 10 hours Thomson could not sort the paperwork out with Indian authorities no food or drinks provided and total lack of care from Thomson. When we left the plane no help or advice we then had 300 passengers trying to get on one coach to stay overnight. In the end we had to sort out our own flight out to get to the wedding. In the end the flight landed 32 hours late and we were offered £100 compensation or nothing. I would rather stay at home than use Thomson again.","","","Economy","","1.0","4.0","2.0","2.0","5.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Peter Monckton","United Kingdom","2015-03-17","TOM50 on 13th Feb TOM51 return on 27th Feb. Was my first trip on the Dreamliner we sat in seats 5a/c outbound all was ok until we tried to recline the seats to have a nap - both seats would not recline. The staff managed to get one seat to recline mine would not budge not goo-d on an aircraft only 1 year old. Other than that they were comfortable with good service. In a previous review I read that someone had said that the centre console was difficult to get past as it jutted out and they said it was a safety hazard in emergency situation all I can say is there were no issues was easy to get past for a normal sized person. The only major issue was that there was no music channels available on both flights due to copyright laws light music helps when you want to sleep so hope the issue is sorted soon.","","","Premium Economy","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Jenkins","New Zealand","2014-02-10","Auckland-Bangkok 8/1/14-30/1/14 TG491 and 492. Boeing 777-200 was good. Food was average movies etc were good. Cabin crew were uninterested. Overall okay.","","","Economy","","3.0","3.0","2.0","2.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K Airey","United Kingdom","2014-02-07","LHR to BKK Flight TG911 on 6th January was satisfactory with friendly obliging staff although requested seats were found not to have been confirmed when we checked in and therefore had to settle for alternative! Frequent offers of drinks during the flight. Spent time at BKK reserving seats for return which were confirmed in print and on web. Booking in for return on Flight TG 910 on 26th January to find we had been allocated seats by bulkhead and toilets! Not happy and sleepless night! Staff were off hand and rushed meals so much they bore little resemblance to the menu. No drinks were offered during the night.","","","Business Class","","5.0","2.0","3.0","3.0","2.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Richard Wright","Canada","2014-02-05","Flew on 15 January 2014 from BKK to CDG via TG 930 in business class. New A380: Beautiful aircraft most comfortable business class. As I was not hungry at dinner time I advised the cabin attendant that I would skip the dinner but would like a snack later. Around mid-point in the flight I went to the galley and asked the attendant for some food. I was told that no food would be available until the breakfast service several hours later. I was given only two small packets of crackers to last several hours until the next full meal service causing me several hours of discomfort. Unbelievable! Other than that the flight was great.","","","Business Class","","8.0","5.0","2.0","2.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","L Sampo","Finland","2012-11-08","Not the best of experiences Oct/Nov 2012 (HEL-LIS and LIS-HEL). We had golf bags with us which required a lot of interaction with customer service. Unfortunately there was just one person working at the desk with queues of 10s of metres. The cabin (A319) was old fashioned with sweaty leather seats and worn out equipment. The food was ok. The return was also similar with lots of waiting for just to pay our golf bags. Return flight was delayed and just a part of the customers luggage was loaded into the plane to make it in time to Helsinki.","","","Economy","","2.0","2.0","2.0","3.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Andre Clever","Germany","2012-11-06","Very pleasant flight from Dusseldorf to Lisbon. A hot meal was served for free also hot and cold drinks including beer and wine. Free newspapers and TAP magazine. Plane very clean staff friendly and helpful. Overall a very satisfying experience with TAP Portugal. Good value for money!","","","Economy","","9.0","4.0","3.0","5.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Poynter Laura","United Kingdom","2014-07-13","Arrived at Gatwick at 02.30 we waited around at the check-in desks for about half an hour put our bags through and showed the man our passports he told us our flight was delayed until 10.4. After an agonising 6 hours we were allowed to go to the gates this was an experience in itself! We arrived at the gates and there were people everywhere. The women at the desk were so rude and were not giving us any information whatsoever. 40 minutes later we finally boarded the plane. The plane had flown in from Switzerland so we were unable to understand the crew pilot safety sheets catalogues I believe 2 members of Thomas Cook staff were on board. Arriving at the airport the other side - easy! Arriving back at the airport the other end the boarding gate on our ticket was different to the gate we were supposed to be at. We had to run to our gate typically it was over the other side of the airport! We boarded the plane no problem but had another delay and sat on the runway for an hour in the boiling hot weather. To this day we've had no apology.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Bradley","United Kingdom","2014-07-06","Dalaman to Manchester seat 19a. No legroom whatsoever. I felt so cramped I nearly had a panic attack and it's not something that's happened previously. Lots of passengers saying the same. I won't be flying with them again easyjet and Ryanair much better.","","","Economy","","2.0","1.0","3.0","0.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Spin","United Kingdom","2015-03-17","Tom 197 CUN-MAN 4th March. On schedule and way better experience at Cancun than on arrival. We did have an extra hour wait at the airport due to Cancuns new adjusted time zone I believe. Once on board the crew were not as surly as the outbound crew. However still seemed less than interested. The previous months outbound movies were loaded meaning the same films for everyone. The crew were unable to switch this. I was provided with a dirty blanket that had obviously been used before and repacked disgusting! The food was not fit for human consumption I have never seen so many E numbers on an ingredients label. My main concert was that the Crew seemed unable to read a PA out properly including the safety demo. This did not inspire confidence. Baggage reclaim was painfully slow at Manchester.","","","Economy","","3.0","1.0","1.0","1.0","2.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Ely","United Kingdom","2015-03-17","I have returned today after travelling to Jamaica on the Dreamliner (Alfie) and can rate this 10/10 for comfort as well as all the other areas of this flight but our return from Jamaica today we travelled on a different Dreamliner which was not so comfortable. The Alfie flight going out was very comfortable with the TV's in the back of the seats and the foot rest on the seat in front. These seats recline adequately for comfort. The return flight today was on a Dreamliner which had the TV's in the arm of the seat and the foot rest which came out from under you the seat not reclining much at all if at all not so sure whether it did recline at all. Many on our flight were under the same impression of this flight - not so comfortable at all. The arms with the TV in the centre and the dining tray on the other arm actually reduce the amount of space in the seat you have hence being less comfortable.","","","Premium Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Spin","United Kingdom","2015-03-17","We travelled on TOM118 MAN-CUN 21st Feb. The crew were the rudest most surly and unprofessional crew I have flown with! The Flight deck boarded 15 minutes prior to departure in icy conditions and had obviously been shopping. The delayed departure was then compounded by the ground handler providing one de-ice rig to de-ice a Dreamliner! It took an hour for the de-ice to be completed. The food was only one option and appalling. The crew only bothered with two drinks services on a 10.45 hr flight. After sitting almost an hour with my inedible meal in front of me the crew were collecting trays when I asked about a tea with my meal. I was informed that unfortunately tea was unavailable! We found this an odd situation but on visiting the toilet I soaped my hands to discover no potable water in the sink in the extra hour it had sat on the ground in Manchester the crew had obviously not bothered to check the water levels. No hand gel provided and crew uninterested. On the plus side the leg room was great but strangely the seats were so narrow nobody fitted in them. The air conditioning was awful very stuffy and everyone was bunged up. Very disappointed!","","","Economy","","","2.0","1.0","1.0","4.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Flecker","Australia","2014-02-03","Perth-Bangkok-Sapporo. My expectations were bad however I was extremely pleased. The cabins were clean and there was plenty of leg room. On one flight I even got a row of 4 to myself. The food was fantastic. Excellent entertainment and above all excellent service.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","N Taeshi","Hong Kong","2014-02-03","TG 639 from HKG to BKK. Overall was ok but the choice of food is less interesting. Crew were friendly. The big let down was the wait for the luggage to arrive. The bags of business class came after the economy bags and the wait was about 40 mins. No staff were there to address any inquires I had.","","","Business Class","","6.0","3.0","3.0","2.0","3.0","","","2.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","B Zlatopolsky","United Kingdom","2012-11-06","LHR-LIS-CMN-LIS-LHR. Each leg was late by up to 90 min with no explanation. Except London all planes were parked on the apron rather than at the gate which led to additional delays. Food was ok. Would only use again if I had no regard to my time.","","","Economy","","1.0","3.0","2.0","3.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Hannes Hess","Germany","2012-11-05","We had 2 transatlantic flights with 2 different planes. One was quite new with great entertainment system and on demand movies and so on the other one was old with old seats and bad inflight entertainment with no personal movie selection. The service was bad. Pressing the call button creates no reaction whatsoever I had 3 flight attendants walking by without even looking at me even the light was on. The other time no one came and I asked a flight attendant if I could get something to drink. The answer was something like you can go to the back and get your drink yourself we don't do any service anymore. At Lisbon Airport we had less than 1 hour to make our connection. There was mayhem hundreds of people lining up for passport inspection. No one from TAP who made sure that the people with tight connections would be pulled through priority. Also at security no one from TAP to help. We barely made our connection without any help from the airline.","","","Economy","","5.0","3.0","1.0","3.0","4.0","","","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Miller","United Kingdom","2014-07-03","Disgusting service. Had a 9.5 hour flight to UK from Vegas and were given one glass of water complimentary for the whole duration. Everything else you had to pay for unless you had booked a package holiday which included food and drinks. Staff were extremely rude and incompetent. My boyfriend and I were given seats miles apart. When we questioned this at the gate we were told there were no other seats and there was nothing they could do (even after I had told them how difficult I find flying alone). The lady said they had seated us as close as possible but when we got on the flight there was a row completely empty which we eventually got moved to when we asked again. Entertainment system was broken for most of our flight and when it did work it the quality was awful. Seats were uncomfy the blankets and pillows smelt horrible and there was dirt down the side of the wall. We were charged to use headphones adapters and even our credit card. Next time I will pay the extra flight money for some decent service.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Lowe","United Kingdom","2014-07-03","Flew direct to Las Vegas from Manchester 20/6/14. Flight slightly delayed but even after due departure time the board stated ""on time"". On long haul flights cabin gets cold so on any other airline pillows and blankets supplied as standard but they only seemed to have a dozen which were all claimed before take off leaving some people cold for 10+hr flight. Charge for head sets to use their entertainment system and can't really use your own as requires a 2 pin adapter! Drinks overly priced (which I didn't know weren't included) meal standard plane stuff. Just seemed to want money from you at all times be it duty free scratch cards drinks food headsets charity bag etc. Now I know I was going to Las Vegas but this is my 11th trip there but 1st time with Thomas Cook and I've never had this type of experience before but flight was full of noisy drunken stag groups who hadn't booked seats together so were gathered in groups in the aisles personally I felt the cabin crew should have refused alcohol to some they were that drunk but they didn't because they just want money from you. Return flight pretty much the same except blankets were provided to everyone and stag groups had worn themselves out so most we're sleeping so was much quieter.","","","Economy","","","2.0","3.0","3.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Lyons","United Kingdom","2014-07-03","Manchester to Dominican Republic and return. We recently visited the Dominican Republic for a 2 week all inclusive holiday. The holiday was great. The flight seats and leg room were adequate. However the food was dreadful. James Martin should be dismissed! I requested a special dietary meal gluten free because I have coeliac disease. Gluten free food is not particularly nice as its quite dry so care has to be taken to choose something appealing. I was given a fairly decent hot meal on the outbound journey but why oh why does James think we just want fruit as a dessert when everyone else was getting a very nice sponge type dessert? The 'breakfast' later in the flight consisted of a yoghurt and a piece of fruit. There was a bread roll but it was very dry and very brown. The return journey was no better but because the flight attendants didn't get the food out quick enough my very dry rice and extremely dry chicken was too awful to eat. I had the obligatory piece of fruit for dessert and then the breakfast was the same as on the outbound flight.","","","Economy","","5.0","3.0","2.0","1.0","3.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","N Hargreaves","United Kingdom","2015-03-09","We flew on the December 2014 (booked this holiday in January 2014) and 6 of us had paid for Premium Class. On the day we we're flying there was no fast track there was no Priority boarding and then we got on the plane there was no premium class. Even the cabin crew acknowledged this no newspaper and then we found out that economy class received everything that we had paid extra for. Thomson have taken our hard earned money of us and given us nothing in return after speaking to various other passengers they we're given one way refunds but us absolutely nothing.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Fenge","United Kingdom","2015-03-09","We flew Premium to PVR and back 14/02/15 returning on an overnight flight 28/02/1015. Small delay both ways but nothing to cause any inconvenience. We flew out on Alfie and returned on Living the Dream (787 Dreamliners). Both aircraft were clean and the extra touches such as the blankets pillows newspaper and cosmetic bags are a nice touch. The Dreamliner is a wonderful aircraft such a pleasure to travel on smooth spacious and comfortable. My husband is over 6ft and is never normally comfortable during a flight however he had plenty of leg room and really enjoyed the experience of flying on the Dreamliner. The staff both ways were a credit to Thomson they were friendly and helpful kept the drinks flowing food was good and IFE plenty to choose from to keep you busy for the 11.5 hour flights. We would definitely recommend flying with Thomson and if you can spare the money go Premium it's well worth it.","","","Premium Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Iris Grimbaldeston","Australia","2014-01-30","Traveled BKK-CMB-BKK Business Class on Thai Smile it was like traveling in a shoe box. The most uncomfortable airline I have ever traveled for a 3.5 flight which felt like 6 hours. The stewardesses did their best but the seats were absolutely unacceptable for business class. There were not enough overhead space for the luggage whereby we had to store our luggage in the empty seat between the seats in Business class. Never again Thai Smile. If anyone is ever intending to travel on Thai Smile be prepared for the worst.","","","Business Class","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Gulliford","United Kingdom","2014-01-29","Inconsistent service! We travelled outbound London to Bangkok business class on TG911 on 15th January 2014. Throughout the flight the service was second to none and we had thought Thai had really upped their game. The staff were superb the inflight meal service extremely well presented and of a good standard. The entertainment reasonable. Sadly the return journey in business class TG 910 on 28/29 January 2014 fell so very far short of satisfactory. The staff were surly and obviously didn't want to be there and not particularly helpful. The drinks and meal service was shocking! The staff were on a mission to 'throw' everything at the passengers as soon as possible so they had nothing to do from there on! The drinks and meal service was completed within less than an hour of take off before we had chance to have a drink our meal was virtually thrown at us and cleared before completion. Similarly the breakfast service was faster than McDonalds and the meal dry and inedible (scrambled egg which had solidified) the whole return journey felt unwelcoming and one I would not wish to experience again especially given the premium pricing! Hence sadly reducing my overall rating of this airline from what could have been substantially higher if based on the outward journey only!","","","Business Class","","5.0","3.0","2.0","2.0","3.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Studzinski","Poland","2012-10-29","Warsaw-Lisbon. Flight delayed 45 mins due to late arrival of inbound flight. Comfortable A320 good legroom clean. Cabin crew fine some nice and smiling some grumpy and not interested in anything. Unlike most of the airlines TAP still serves some food on its flight we got a tray with small salad hot raviolis chocolate cake condiments. Nice Portuguese wines. Good language skills both cabin and flight crews. Bags arrived 20 mins after arrival.","","","Economy","","9.0","4.0","3.0","4.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Little","Australia","2012-10-22","Lisbon-Zurich on 21 October on A321. Online check-in worked smoothly as did the bag-drop where my case was sent through to Melbourne on two other airlines without any hassles. Hard to find the lounge which is in a remote corner of Terminal 1 with very limited signage. Comfortable seating and good food but was rather dark. After boarding the plane was held for 25 mins for ATC reasons - no drink offered to Business passengers. After take-off service was pleasant and a good meal was offered. The seat was comfortable.","","","Business Class","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Unsworth","United Kingdom","2014-07-01","Manchester to Heraklion Crete and back. Heraklion is not a comfortable airport and you will be lucky to find seats in the waiting area. One poor old woman was sick while she was waiting and nobody came to clean it up in the remaining time I waited before boarding (about 20 minutes). I had paid an extra £34 for seats with more leg room on the return journey. It was a flight arriving about 12.30am (which would equate to 2.30am Greek time that we would be accustomed to). I was working the next day and hoped to get some sleep. I might as well have saved my money as the seats were the most uncomfortable I have ever been in. They were almost vertical and offered no option to recline. The staff did their job - no friendly smiles or comments. The pilot sounded like he may have some interesting comments on the journey but we couldn't make out what he was saying. We love Crete but would avoid this airline if at all possible.","","","Economy","","","1.0","3.0","2.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Michael Weir","United Kingdom","2014-06-20","TCX 1052/53 from Gatwick to Enfidha on TC A320 - seats were alright not much legroom but it was adequate if you sit in the first two rows be aware you will not have an overhead bin. The overhead bin is used for safety equipment and you can't put it under your seat as some one else has already put theirs there! No inflight entertainment cabin crew were extremely rude on the way back the crew refused to put this lady's sick bag in the bin because apparently it is again health and safety law? Me being the nice person I am I went and put it in the bin in the toilet for her as she had a broken leg and was unable to do this herself. I gave a glare to the cabin crew only to receive a tut from them. Food was ok but not worth paying for. Highlight of the flight was when we landed back at Gatwick the cabin crew said the usual 'thank you for flying Thomas Cook we hope to see you again in the future' and then everyone in the plane shouted together 'As If.'","","","Economy","","2.0","4.0","1.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Smith","United Kingdom","2015-02-24","Travelled to Cancun on the Thomson Dreamliner in January 2015 from Manchester. Unfortunately we didn't board on time and then it started to snow they boarded us an hour late and we sat on the tarmac for an additional four hours. I know this wasn't their fault but all they gave is in those four hours was half a cup of lukewarm water and a bite size picnic! The service in the air is good and the food not bad but although the drinks are complimentary they only offer you one drink apart from the drink of tea coffee or wine with the meal. That's not brilliant when you are on a plane for nearly 15 hours! We were impressed by the room though and the entertainment is good. Luckily the flight attendants on both journeys were lovely and I do believe that apart from the single drink and the snow I would have rated it 10.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Evans","United Kingdom","2015-02-24","Very small cramped seats. Flight was delayed while we were in airport for over an hour then delayed but with us actually sitting on the plane for almost another four hours and not even offered free water. Yes they let us have some tap water when we asked after trying to sell us 300 mls for £1.80.","","","Economy","","2.0","2.0","2.0","1.0","0.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Jackson","Australia","2014-01-25","All in all not a bad experience at all. The Business Class lounge at Suvarnabhumi Airport (Concourse E) was nice and clean couches were comfortable and there was a reasonable variety of food to eat. Only criticisms are that there should have been more types of fruit to choose from. Our Boeing 777-300 seats in business class had a very generous amount of leg room. The seats do not recline completely flat but I was comfortable enough to be able to get to sleep. Earplugs and blindfolds were also provided which gave me a more peaceful rest. Generally cabin crew were friendly especially when you talk to them personally. They could have smiled at bit more however in other situations such as when they are serving food and beverages. Special mention to the fresh fruits that I had for breakfast which had amazing presentation on the plate! Overall pretty positive experience just a few little things that TG should look at to enhance the experience for customers.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Terpenning","United States","2014-01-24","Flew Thai flight 910 from Bangkok to Heathrow on 1/13/14. The flight arrived 20 minutes late which cut into our 90 minute time to reach our connecting flight. There was no onboard announcements about connecting flights no one to answer questions once we deplaned. Since this was our first time in Heathrow we did not know that everyone has to go to a connecting flight area of the terminal. We were left wondering if we would find our connecting carrier until we found some security personnel to ask. On this return flight as well as on the flight over gone were the slippers gone were the eyeshades gone were the little bottles of water gone were the toothbrushes and amenities in the lavatories. The food was worse than in years past. In short Thai Airways is becoming more like the horrible American domestic carriers and losing its Asian charm.","","","Premium Economy","","5.0","4.0","3.0","2.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","V Gorjanc","Slovenia","2012-10-22","LIS-BRU-LIS. Great flights. Mobile check-in worked fine both ways. Fast lane for safety control in Lisbon so no queuing. Seating was good and plenty of leg room. An old style aircraft seats are a bless. A good breakfast in the morning and snack in the afternoon served. Flights on time.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","W Murow","Germany","2012-10-16","BRU-LIS-BRU. All too often they aren't able to offer the basic service which should go without saying. I wasn't able to book online and it wasn't possible to check in online either for some equally dubious reasons. Onboard everything was OK. Both flights on time the A319s are quite comfortable and offer good legroom. Food was rather poor compared to earlier flights.","","","Economy","","4.0","4.0","3.0","3.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Moloney","United Kingdom","2014-06-18","The plane was pre-historic. I travelled from Gatwick to Cancun. The seats torn worn with grubby food down the sides of them. Made to pay £2.75 for a headset when the entertainment system did not work for 10.5 entire hours and for this one measly complimentary drink was offered! The staff were rude and when I asked for a glass of water I was told to go to the back and help myself. The aircraft felt like Antarctica and when I was given a blanket after an hour it was covered in hair. I struggle to understand an entertainment system that works with 8mm tapes as we are in 2014 and one where the films start every two hour. The service given by the staff is appalling. I will never fly with Thomas Cook.","","","Economy","","","1.0","1.0","1.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ian Tilbury","United Kingdom","2014-06-18","We flew LGW-HOG Cuba. The A330-200 chartered was pretty shameful to be honest. The easiest way to describe Thomas cook is a long haul Ryanair. Beverages and snacks onboard are outrageously overpriced (2 small beers at £8) and the crew as miserable as possible. IFE on a loop with 2 films and a couple of TV shows. The cleanest aspect of the aircraft was the toilets. On a good note legroom pretty plentiful. Premium cabin only had another 2"" of leg room at 38"". All food beverages and headsets are not included in the premium cabin price.","","","Economy","","1.0","0.0","1.0","0.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D MacDonald","United Kingdom","2015-02-24","Flew from Manchester to Punta Cana on 6/11/2014. Booked holiday and seats on Dreamliner. Paid extra for premium club. When we boarded we were on a 767 and not Dreamliner. Standard and premium seats same paid extra for bigger seat pitch paid extra for unlimited drinks which was also available in standard seating. Apparently Thomson don't have to notify passengers of change of plane they can change this if they decide. Asked for a customer review card which they said was given out on this flight they weren't they can't give me one now customer reviews are therefore untrue. Have always holidayed with Thomson - not any more. Very angry with their replies and handling of complaint.","","","Premium Economy","","","2.0","3.0","3.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Clarke","United Kingdom","2015-02-24","Went to Cancun at the beginning of September 2015 for two weeks flew on the Dreamliner Premium. Other than having to limbo in and out of the window seat very nice. I consider myself to be fairly nimble but who's idea was it to put that monstrosity of a centre consul between the seat's! I mentioned it to the staff after landing at Gatwick and was told that their had been a considerable number of complaints and that they were going to change this. We fly to Mexico again in August this year in Premium on the Dreamliner but not looking forward to limboing in and out of the seat again!","","","Premium Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Anders Pedersen","Denmark","2014-01-23","SIN-BKK. Excellent award trip excellent cabin on a Boeing 777-300 with really big staggering columned seats providing a perfect degree of privacy and socializing. Aircraft new. Smart chairs nice colours and decorations. Staff very caring and tried to please me in all ways. 3 hot meals offered which is enough for a 2 hours flight. Champagne and wines good – all 5 products offered comes from France only. This has been the limitation for Thai for years. Good teas and 3 kind of beers offered. Staff really care for the business class passengers.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","David Jenkins","United Kingdom","2014-01-21","LHR to BKK 747-400R 1k & 2k 21/12/2014. Excellent staff service on the newly refurbished 747-400 now with semi suites in first with new wider more comfortable seats. Noted that the left wide electric arms rests on 1 and 2k and 1a were not working. Engineer called on to plane to investigate but listed works to be done at later date. Extra cushions given to act as replacement arm rests. This plane is so much better than the A340 as the cabin has only one more seat but is more than twice the size of the A340 and as galley and WCs are at back its much more peaceful too new improved pyjamas and new seat pad forming a mattress makes the sleep better. Take the day flight out and the night flight back to get this plane instead of a340 until the A380 arrives (due nov 2014). Food was good - usual Dom Perignon and caviar and so too ground services at Bangkok.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Jones","United Kingdom","2012-10-10","Booked and paid for flights in Feb 2012 with TAP as advertised as ""golf Friendly"" with no surcharge for carrying golf clubs. Today I found out by visiting the web site that I will be charged 20 euros each way to carry my clubs when I fly tomorrow. Most airlines add additional charges from a date with those booking pre said date deemed not to be charged increase not TAP they just add charges with out even informing you.","","","Economy","","3.0","4.0","3.0","0.0","0.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Little","Australia","2012-10-09","Dusseldorf-Lisbon on an A319 7 October. I was transferred onto this flight from an overbooked Iberia flight via Madrid so can't comment on check-in process. The flight was on time the seat was fine a small but tasty meal served and service was polite and efficient. I have travelled with TAP several times - this was the first time a place docked in Lisbon at an airbridge a great improvement from the normal tedious process with the buses. Baggage arrived promptly.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ben Taylor","United Kingdom","2014-06-16","My experience was terrible with Thomas Cook. We were flying to Las Vegas which on the way there is a 10.5 hr flight. The entertainment system wasn't working on the way there and I tell you it is not easy to entertain yourself for that long on a plane. They hand out what can only be described as a few pieces of tracing paper as a pillow so comfort obviously is there main concern. The flight attendants were clearly stressed as you can imagine their job will get harder with a plane full people with nothing to do but tried their best. On the way back only 3 channels on the entertainment system had sound. As well as the same comfort problems as on the way there the flight attendants where very rude and not interested in doing there job. One lady asked for some water and was told to get it herself which is when my jaw hit the floor. overall it was terrible they should stick to short haul or make big changes.","","","Economy","","1.0","3.0","1.0","4.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Peter Dyer","United Kingdom","2014-06-13","Arrived at Luton airport for our 07.00 flight to Zakynthos at 04.45 to find all Monarch flights which were being used by Manos/Thomas Cook to fly us to Zakynthos had only 4 check ins open for all flights to all destinations. It took over 3 hours for us to check our bags in and thus our flight was over an hour late departing. When we arrived at Zakynthos one of our bags was missing. We were told our luggage was still at Luton and would be flown out the next day. The Thomas Cook rep told me it had been sent to Amsterdam and would arrive later that day. After waiting for the luggage to arrive and it not being on the flight I again was abruptly told it had been flown to Athens. The bag did finally arrive that night but our first 3 days of holiday was ruined by waiting around so many times after being given false information.","","","Economy","","","4.0","4.0","3.0","0.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Kev Stevenson","United Kingdom","2015-02-24","Flew from Gatwick to Phuket on the Dreamliner in January 2015. Having flown on the Dreamliner before my wife and I booked our usual seats (row 39). Outbound the flight was about 30 mins late departing but that was probably due to ATC issues on the day and was no great hardship as we boarded pretty much on time. The flight to Thailand is about 11 hours going out and 12 and a half hours coming back. Service was great including the free drinks! The food was decent. Seats as usual were comfy enough. I would say that both Dreamliners we flew on could use a deep clean and a little bit of a tidy up. They are new planes but you can see they are heavily used. All in all though I have no complaints about flying Thomson - especially on the Dreamliner.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Matthews Kenneth","United Kingdom","2015-02-18","Leg room on this flight from Gatwick to Goa was about the only good thing. Seat width was average. Not great for a 9 hour flight. Food was of very poor quality and we were giver afternoon cream teas for breakfast. Drinks were poor and the ran out of tonic water on second drinks run. No tomato juice available for bloody marys. The entertainment system was poor with no music due to some licensing problem. Only flew Thomson because it was direct. Will fly scheduled airline next time even if it means hopping.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","David Jenkins","United Kingdom","2014-01-21","BKK-LHR 747400R on night flight. Excellent plane again on the newly refurbished 747 with suites in first. Lounge good at BKK although I must say that if you have a private sitting room as we did it is difficult to attract any attention from the staff. We always flight Thai first on long haul to the far east and until this flight have always been impressed with the staff service levels. However on this occasion they were: a) down one member of staff and b) used a staff member who had only worked in first twice. Thai cannot have provided her with any training so although she made every effort she had no idea how to serve dinner or drinks and was nervous and unsure throughout the cabin service. The Flight Manager explained that Thai now have a policy to shuffle staff between all classes and all aircraft types. That in itself is fine but please guys - do some training first! No wines offered with dinner (we had to ask and were brought an open bottle - no choice) No proper pre-dinner drinks service main courses were forgotten so we were offered fruit and cheese after the starter the wrong menu was used (we had pre-ordered) orchids were missing from the suites vases mix and match pyjamas long delays in clearing the tables so we had to ask for it to be done eventually. I still will recommend Thai unless this happens again next time. The saving grace was the helpful cabin crew and ground staff who retrieved my passport on landing at LHR which had fallen through a hole in the suite wall down into the floor (along with a large collection of menus safety cards mineral water etc) A design fault which need bunging up.","","","First Class","","7.0","5.0","2.0","2.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Hifazat","Australia","2014-01-20","I flew Thai Airways for the first time from Bangkok to Sydney on 17 January 2014 and I wasn't disappointed at all. My seat was comfortable and nice. I would recommend you take the seat next to the emergency exit door as you will have a lot of leg room. Staff were very friendly and were happily chatting with me. Service during the flight was excellent! Inflight meals were very nice considering being in economy class. Inflight entertainment was also very good. I would really recommend Thai.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Niall","Australia","2012-10-08","LHR-LIS on an ancient A320. Flight on time and a meal served. But TAP does not give any reason to recommend it. Plane only about 1/3 full so plenty of space. Check staff at LHR seemed disinterested. Landed a long way from terminal buildings and were bussed. Into the Terminal. If there were an alternative for the route and time I was flying I would choose it.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Peter Hands","Portugal","2012-10-08","The flight was delayed 2 hours from original 18.25 with the explanation of poor weather in UK yet the weather was nothing out of the ordinary and most other flights not delayed . The puzzling explanation was compounded when my driver said it was the same 24 hours earlier assuming he was referring to that flight slot. Otherwise no complaints. I wouldn't wish not to recommend the airline in general but for punctuality I am dubious.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","V Tunstill","United Kingdom","2012-10-07","Travelled to From Heathrow to Miami via Lisbon return. All flights were on time. Staff were friendly & efficient. Good comfortable flights.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Anthony Bowet","United Kingdom","2014-06-06","TCX 6536/7 28/5/14 and 4/6/14. Superb! Had the pleasure of a brand new A321 from Newcastle to Sharm. Crew excellent on both legs and the aircraft was excellent inside and out. What a brilliant flight!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Richard Wylie","United Kingdom","2014-06-05","East Midlands to Antalya and return in May / June 2014. We pre booked our family seats together which worked fine. I'm 6'5"" my eldest son is 6'6"" and my wife is 6'1"" but we couldn't pre book the extra leg room seats as we had children with us - fair enough. However the seats were very very cramped for us we literally couldn't move. The row in front was the extra leg room seats and was empty so once the flight was airborne we asked if a couple of us could sit in them. Guess what we were told to pay for them if we wanted to move despite having already paid for pre booking our seats and I would suggest being unsafely jammed in our seats. So as I wouldn't pay again we sat like sardines looking at empty spacious seats in front of us all the way. There was nothing available without paying. No water no headphones etc. What I found most unbelievable was that when the cabin was cold and people asked for blankets they were told to buy them at £5 each as part of the ""comfort pack"". You are constantly sold to. Drinks comfort packs snacks headphones duty free scratch cards. It's cringe-worthy. I could stomach it more if TC was a budget airline but it isn't.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Brenda Bladon","United Kingdom","2015-02-18","Travelled back from Mexico on the Dreamliner a night flight. The cabin crew were surly and unhelpful every task done without a smile or comment. My husband unfortunately tipped his gin and tonic over himself the stewardess did not assist him or help wipe the spillage we had to find paper tissues and serviettes ourselves. She was then extremely reluctant to provide a replacement drink We only had one drink each the entire flight if you required anything you had to go to the back of the plane to get it. The food was dreadful especially the breakfast roll what was in it defied description and we were advised there would be no tea or coffee as the crew didn't have the time! We hardly saw them for 9 hours!","","","Economy","","4.0","4.0","1.0","1.0","3.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","I Macfarlane","United Kingdom","2015-02-18","Charter flight for a skiing holiday LGW to Salzburg 17/1/15 (TOM 4686) return 24/1/15 (TOM 4687). Both flights on a new 737-800. The cabin was spotless on outbound flight and considering cleaners do not come on aboard at SZG the return cabin was also very clean. The seat pitch and width was comfortable for a short haul flight although the seats do not recline however for the length of this flight it was not needed. The redesigned overhead luggage bins permit a large amount of bags bulky coats etc to be stored without jamming them in and the locking mechanism appears to be a lot more secure than in the older 737s. The cabin crew on both flights were not only very efficient but friendly too. Outward flight took off on time and with a strong tail wind arrived in SZG 1hr 15mins later. The return flight was delayed slightly but that was due to the aircraft needing de-icing so no complaints there as I would rather fly on a safe aircraft than risk icing of the wing flaps! There were a selection of snacks (incl hot paninis that could be purchased - I didn't) but their special offer on bar drinks was reasonably priced. Charter flights used to have the reputation of treating their passengers like cattle but certainly on this flight Thomson were just as good as any scheduled carrier and compared to some ""cheap airlines"" a lot better. Overall a good start and finish to an enjoyable skiing holiday.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ledger Leoni","United Kingdom","2015-02-06","Flew out on Living The Dream 787 on 10/01 returned on 25/01 LGW on Alfie - PVR in Premium. Having already flown on Alfie to Goa I noticed a few changes on Living The Dream. Had window seats both ways which can cause quite a chuckle (but not nearing the end of a 12 hour flight). Preferred the old pull down leg supports on Alfie as the newer ones that are in the chair just made my legs dangle and ache. The TV's in the seat sides are way better as on the way back the person behind kept banging the 'touch' screen. Seats seemed much harder on the Alfie. The entertainment took ages to reboot and reboot oh and reboot. Both planes quite grubby now and the seat back pockets and tray tables etc look like they could do with a sanitise. Food was nice on way out but not so great on return. Crew lovely on way out but very scruffy on way back and a particularly not nice guy with glasses in Premium on way back. None of them seemed really interested except a blonde lady in premium. Every long haul back with Tom the crew haven't been very good at all (and I heard a good few comments saying the same). Lovely smooth flight both ways considering the weather and I think the Dreamliner left me with no jet lag again. I try to avoid flying with Tom but if you have to fly long go Premium if you get the chance.","","","Premium Economy","","8.0","2.0","1.0","3.0","3.0","","","2.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Simon Holmberg","Denmark","2014-01-20","CPH-BKK with 777-300ER 30/12/2013. Was in aft. cabin front row with extra space for legs. Everything was perfect best IFE I have seen. Great meals and all you can drink. BKK-FRA with 380-800 5/1/2014. Almost perfect. Was in fwd. cabin down stairs 2nd row. The seats can have a to large angle for your back comfy for your back but not for the passenger sitting behind you.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Baker","Australia","2014-01-13","Flew out of Melbourne to BKK just after midnight Jan 3. Flight was Ok although the 777-200ER getting old with angled lie flat seats in J class uncomfortable. But worthy of note was the appalling TG shared Air New Zealand lounge. Although our flt was just after midnight the lounge was virtually shut with staff in pack-up mode with little food and limit drinks available. Because of this unlikely to fly TG again. Melb TG dept lounge (for late departure) - forget. Better options!","","","Business Class","","6.0","2.0","4.0","3.0","3.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Manuel Fernandez","Netherlands","2012-10-01","Used TAP from Amsterdam to Oporto on board a Fokker 100 operated by Portugalia. Flight left on time. Wonderful hot meal offered and fruit portions small but tasty. Crew were professional and friendly. Check in and boarding was smooth. Bag delivery at Oporto took rather long was not busy our flight was the only one arriving. A good experience and everything on board free including spirits.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Edward Teague","United Kingdom","2012-09-30","LGW-OPO-LGW. The flight both ways was pleasant old planes but a meal is served and price is similar to that of Ryanair and easyjet. Both flights departed and arrived on time and for a European flight TAP Portugal is great but for international travel that's a different story.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Wakelin","United Kingdom","2014-06-04","Travelled to Cuba paid for premium seats. What a joke - queues for toilets rudest staff I've ever met. Food very poor £4 for a small beer. I will use First Choice next time their in a different class. If your thinking of booking with Thomas Cook - don't.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Julie Monroe","United Kingdom","2014-06-02","TCX1326 and TCX1327 30/05/14 to 06/06/14. First time flying with Thomas Cook after always using economy airlines like Airtours and Ryanair and I am experiencing a 4 hour delay paid extra thinking that a package holiday was stress free and now think my money was not well spent. Airtours or Ryanair for me next time!","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Bradley","United Kingdom","2015-01-28","Going to Orlando April 2014 for a week and flew with Thomson for the first time (and last) to try out the new Dreamliner. A six hour delay with no apparent reason and a change of plane meant a flight not on the Dreamliner but in an older worn out ""bucket"". The Captain mentioned something about the plane being hit by lightning but I've heard this is a regular occurrence. We were given no details at check in but we did get £4 per person to spend at the airport at ""selected"" restaurants. Once on board we also had to pay for our drinks at extortionate prices and the food was not very good either. On our return from Orlando back to London our flight was delayed by more than three hours and we were told at check in that this was due to a flight crew not being available. All in all a very poor service and will advise people to be wary as since returning from my holiday last year I have read so many reports on Thomson flights being delayed and especially the Dreamliner. I'll stick to Virgin or the US companies in future.","","","Economy","","","3.0","2.0","0.0","4.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Curry","United Kingdom","2015-01-28","My wife and I flew premium class to Cancun leaving Jan 11th and returning Jan 25th. The flights were very enjoyable and the service very good. The premium cabin is excellent value. As others have noted the seating can be a problem. On the outward journey we had the silly seats which make it difficult for someone in the window seat to get. Apparently these seats are being phased out. Cancun is a busy airport and there was a long wait for one of our suitcases not the fault of the airline. We also booked the Aspire lounge at Gatwick. This wasn't bad but the carpets and seats were shabby and stained.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Paul Smith","United Kingdom","2015-01-26","Unfortunately I missed my Easyjet flight to Palma. I was requoted a very expensive flight to Palma the next day with Easyjet. I searched on the internet and found an alternative flight with Thomson at a great price from Luton to Palma. They provided a great service with a new 737 MAX. Certainly worth looking at for future travel arrangements.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","V Ngoun","Australia","2014-01-13","MEL-BKK-PNH-BKK-MEL on 21/12/13-11/01/14. Flights were on time catering was tasty and plenty of it flight crew are prompt and polite. Overall service are still good from Thai airways and I are definitely flying with them again after my 5 years absence.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Hoang Van Hiep","Vietnam","2014-01-08","TG 565 Dec 18th and return on TG 564 Jan 3rd. Pros: Good on time good choice for inflight entertainment. Cons: Food is not so as a few years ago (cold and not tasty). Choice of drinks is less (no alcoholic drinks). Service is low (they ignored me twice with food and drinks hence I had to call them.","","","Economy","","5.0","3.0","1.0","1.0","4.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Jose Carvalho","Germany","2012-09-28","Again a very pleasant flight with TAP. Flown Lisbon to Düsseldorf on September 19 on a full Airbus 319 for 45 Euro. Got a full meal with drinks which is great. Staff nice and professional. Flight 15 minutes late as it came in late from Copenhagen. Captain apologized for the delay as the purser did twice. Board magazine ""UP"" is very interesting to read.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","F Scott","United States","2012-09-28","MIA-LIS-MIA A330-200 Executive Class. With the exception of the angled seat which was somewhat uncomfortable in the sleeping position TAP provided better than expected service. Departures only slightly delayed. Arrivals ahead of schedule. Cabin crew provided excellent service and managed to present the vegetarian meal requested at time of reservation. IFE was lacking in variety and quality - too bad no provision for VOD since video just seemed to start and begin without any understandable schedule - music was a better choice. After a second glass of red wine and good slug of Port sleep came quickly!","","","Business Class","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Stetter","Germany","2012-09-25","MUC-LIS: had low expectations about TP and was pleasantly surprised. We travelled with a 2 year old child and the in-flight staff were brilliant looking after us - finding better seats after boarding was completed bringing drinks blankets. Breakfast was delicious and nicely presented but rather small. Airbus had a new IFE with nice map features. Another flight (PDL-LIS) a few days later also very pleasant with nice drinks and snacks offered. We liked TP'S product and will consider them for longer trips as well.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Sarah Hollingsworth","United Kingdom","2014-06-02","We booked a week in Altinkum which ended 30th May 2014 my partner myself and his 2 girls got picked up from hotel at 9am for transfer to airport on arrival other passengers on bus told us that they were told yesterday that our plane TCX 1603 will be delayed by 6hrs when we looked on board it was now 10hr delay. We asked for a Thomas Cook rep but was told as it was a military airport no reps allowed inside departures. No one giving us any answers we asked for refreshments and was bought cheese + tomato sandwich and a drink at 1pm. Thomas Cook Rep arrived at 1pm but would not come down to see us we eventually took off at 8.10pm only to be told as we approached Gatwick at 9.50pm that we were now being diverted to Birmingham airport the pilot gave the reason that they needed the plane at Birmingham to take holidaymakers to Corfu to avoid a late departure. Was told a Thomas Cook rep would meet us and direct us to coaches to take us back to Gatwick no one appeared and had to wander outside with luggage and children to find our own coach got to Gatwick at 2.30am. What should have been a 4hr flight ended up being 20hr journey home.","","","Economy","","","3.0","1.0","3.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Victoria Champion","United Kingdom","2014-05-25","Can't fault the plane or cabin staff service. However when we checked in at Orlando international airport our bags were 4KG over we were happy to pay (no problem at all) However they then told us that they have no card machines at all and could only accept cash! I find this hard to believe in this day and age how a big company cannot have a card machine. We explained to the check in assistant that we only had a credit card that would not let us take cash of it. Her response was ""that's not my problem"". We then had to wait 30 minutes for our cases to be brought back to us and we're given no alternative but to throw away things from our case or we were told they would not go on the plane.","","","Economy","","4.0","4.0","3.0","3.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Jones","United Kingdom","2014-05-24","Manchester-Holguin May 2014 A330. Good leg room friendly helpful staff great food including Cornish clotted cream for afternoon tea. The pilot was very good-pointing out sights and offering reassurance when we encountered turbulence. When you think about the value for money-flying transatlantic and then 2 weeks all inclusive it's incredible we don't have to fly the plane ourselves for that price.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Bevan","United Kingdom","2015-01-21","We travelled on the Dreamliner 767 to Punta Cana on 29th December returning on 12th January 2015. I am an extremely nervous passenger. We were seated in row 23 on the way out (5 of us) we had pre booked these seats so we could all sit in a row. We were right over the wing so couldn't see a thing out of the window. Seats were comfy with plenty of leg room. Tray table was adequate. The TV's looked recycled for a new plane. Choice of films outbound wasn't up to much so didn't bother watching them. The console was too slow to have any fun playing games so just left the map on the whole way. Thank goodness for my iPad! Great smooth flight. Disappointed at the drinks service. Supposed to be complimentary drinks but only got served a drink with a meal. Food was ok piping hot. The best bit was the cream tea which was served about an hour before landing. Lovely fresh scone and plenty cream. We returned on 12th January. Plane was delayed an hour because the incoming took longer in the head wind. Prior to leaving I'd listened to far too many weather reports heralding strong winds in the Atlantic in the Jet Stream. So already 'worked up' I boarded the plane and informed cabin crew I was very nervous. The two girls in the centre of the plane (Tom113) were excellent. They explained things so well. Again my only complaint is the drinks situation. I was served one drink with my meal then when I went to the back to ask for another I was told it was juices or water only! Total flying time 8hrs. A great flight.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Johnson Matthew","United Kingdom","2015-01-21","We flew Premium Class to Cancun and back on the Dreamliner both ways. LGW to Cancun was TUI-B in the configuration with the armrest extending a lot from the middle seat. We had selected seats in the first row though and therefore we did not have this problem. The seat was comfortable. The footrest was OK but would have been much better if you could extend it all the way up. Food and drinks very good and staff quite friendly. We kept being served pretty much throughout the whole journey. The flight back was with TUI-D which surprisingly had been re-configured. The middle seat no longer extends out the TV screens have been moved on the seat in front of you and they have also removed the footrest completely. Overall I think this is much better than the previous configuration and I assume they have been changing all 6 Dreamliners now. Finally regarding the flights I did notice a significant difference when flying on this plane. After a 10.5 hours flight we were still fresh and not so tired as I would expect. Overall a very pleasant experience.","","","Premium Economy","","7.0","4.0","5.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Asa Joseph","United Kingdom","2014-01-08","We flew LHR-BKK-SYD return over the Christmas / New Year period. 3 of the four legs were in the new refitted cabins which were very comfortable. The inflight entertainment in the new cabins was excellent - very wide variety of films on offer including many new releases and the screens are a lot larger than I've seen before. The older cabin (on the SYD-BKK leg) felt very old and dated - much less comfortable. Food sounded excellent on the menu but was hit and miss in practise. Overall excellent value for money.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Wong","Australia","2014-01-08","Flew Melbourne to Bangkok on the slightly midnight flight and were very impressed with the on board service. We were greeted on board by the friendly staff using the traditional Thai greeting. Shortly after take off hot towels were handed out and an actual dinner was served. Staff were friendly and very professional and drinks were offered frequently and drink orders were promptly on request. Excellent on board entertainment system with a broad spectrum new release movies and TV shows to cater to every taste. Toilets were clean and seats were comfortable with a good pitch. Staff also went through the cabin frequently to collect rubbish. All food served was tasty and was not too spicy. On our return flight from Bangkok to Melbourne which left at 9.10 the service was again excellent and faultless. Definitely one of the premium full service airlines and has a slight edge over Malaysia Airlines in terms of food and on board entertainment.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Nizar","Qatar","2012-09-23","I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours no apologies - nothing. That was still ok as we were going on holiday. On our return flight TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and check in again at T4. The check-in staff were not very pleasant when we still asked for our luggage to be sent to final destination and told us to go to customer service and not surprisingly the person there was quite rude too. So we had no choice but to check-in to London and hoping with the 3-hour connecting would be sufficient. Then the flight was delayed 30 minutes and then it was delayed 2 and half hours which would be impossible for us to catch the connecting flight. We had to call Etihad and change our flight - at extra cost plus hotel room.","","","Economy","","2.0","2.0","0.0","3.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","T Johnston","United Kingdom","2012-09-19","LHR-LIS-LHR. Outbound on ancient A320 1 hr late with little apology bar 'late inbound aircraft'. Seat and food OK bonus of the 3 seats between the 2 of us. Return truly awful on time admittedly on a newer A320. But honestly the staff were awful. Did nothing to stop the most annoying child running riot on the plane (admittedly her parents did nothing either). Made 6 rows of the aircraft truly miserable. Baggage at LHR took 55 minutes to arrive at the belt even though the screen said Bags Delivered about 15 minutes in. Star Alliance may get their baggage targets this way doesn't mean its right.","","","Economy","","6.0","3.0","2.0","3.0","2.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Paul Draper","Portugal","2012-09-19","TAP punctuality is atrocious. My last flight departed Zurich to Lisbon 50min late. Previous Bucharest to Lisbon was 1hr late. Lisbon to Munich was 2 hrs late with us sitting on the bus to the aircraft for 1 hr resulting with me missing my connecting flight. Budapest to Lisbon was cancelled with a replacement arriving 2 hrs later. So last 4 flights all delayed. Not impressed.","","","Economy","","2.0","4.0","3.0","2.0","2.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L McGregor","United Kingdom","2014-05-21","My partner and me travelled on Thomas Cook returning to Glasgow from Rhodes on 21st May 2014 11.35pm. We arrived at Rhodes departure lounge 4hrs prior To our departure time. We did not expect at this time to be booked onto our flight home. However due to various check in problems with Thomas Cook and a faulty Carousel we were not given our seat allocation until an hour before departure time. We were allocated row 30 next to the toilets. The seat pitch on these planes are horrendous. The man in front was 6'4"" and finding this situation intolerable as we were unable to move our seat backward and our space was compromised and claustrophobic. This gentleman was moved to A seat at the front of the aircraft. After a 4hr flight sitting in close proximity of the toilets was disgusting to say the least. I will never again fly with Thomas Cook I lodged a complaint with Cabin staff.","","","Economy","","2.0","1.0","4.0","3.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","N Hilton","United Kingdom","2014-05-19","Dalaman to Manchester. Booked months ago and paid higher fare for afternoon return to avoid late night flight due to elderly relative in our party. Three weeks after booking our flight was subject to a ""minor change"" from 14.40pm to 21.20pm. Whilst on the actual holiday it was further altered from 21.20pm to 22.45pm. Third time they have done this and ruined our holidays never again.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Clark","United Kingdom","2014-05-18","Manchester flight to Dalaman on an A330 and return also an A330. Both aircraft were filthy. Seats were torn and grubby. Paid for premium cabin on our outbound flight and was pathetic. Seats although had more than enough leg room had seriously narrow seats making very uncomfortable to say the least. Entertainment system was broken throughout the aircraft and even tho we had a Thomas Cook engineer on board it couldn't be fixed. Pointless having windows due to the amount of condensation between the panels you couldn't see anything. A total lack of interest from cabin crew. Pressed the cabin crew light to have a snotty stewardess come and turn it off only to say we're having a break now so we may come to you after if we have time. It was only a 4 hour flight and only wanted a can of Pepsi. How difficult would that have been for them I wonder? No the return things were even worse. The seat tray was only fastened on at one side and if tried to open it pulled the TV screen out of the seat headrest. Informed a stewardess and my reply was ""oh ok"" and she happily went on her way? The entire aircraft inside out was seriously dirty to the point it was almost worrying. We paid for a meal each on this return flight and I kid you not it was inedible! English breakfast and a steak and ale pie. The breakfast was nothing like advertised and the pie was burnt slop. There is one good point tho we only have one more holiday booked with Thomas Cook to endure then everything else has been booked through Thomson holidays. Nice modern clean aircraft with cabin crew who know how to look after their passengers.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Carlson","United Kingdom","2015-01-14","Flew Manchester - Puerto Vallarta 11 December 2014 and returned 1 January 2015 in Premium class The only complaint was the seating design which made it virtually impossible to get from window seat to aisle and I am slim! The foot rest is pretty useless as it does not extend enough and there is no bar on the end to stop your feet sliding off. The seat was comfortable for the almost 12 hour journey. On the return trip the inflight entertainment at my seat played up and I could not receive most of the music channels despite the crew rebooting the system 3 times. Overall well worth the extra money for the extra comfort.","","","Premium Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Paul Banks","United Kingdom","2015-01-05","I found the seats on the Thomson Dreamliner a real pain. Whilst the service from crew was excellent food was good priority boarding and check-in a bonus and drinks service of good quality all of this was overshadowed by the abysmal access to my seat. The arm rest housing the in-flight entertainment console and tray projects way to far forward leaving about 20cm (8"") between the armrest and the rear of the seat in front. We travelled as a group of 7 in row 2 on the outbound flight. I was in the centre seat of the three centre seats. Getting out of my seat meant stowing my TV screen and the passenger next to you and then an awkward manoeuvre past. Thank god I was sitting between my wife and a friend as physical contact is almost inevitable. Access is further limited should the passengers in front recline their seats. I mentioned the seats to the crew and they said it was a real problem reported to them by passengers all the time. We'll continue to use Thomson flights if it suits but I don't think any of us would pay the £150 each way cost of a Premium cabin seat. I've flown BA premium economy and whilst more expensive at least you can get into and out of the seats.","","","Premium Economy","","4.0","1.0","4.0","3.0","4.0","","","2.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Neoh","Malaysia","2014-01-06","DEL-BKK-TPE-BKK-DEL. Definite evidence that certain sectors get 'preferential treatment' from certain members of the industry. While BKK-TPE is operated in a brand-new A332 BKK-DEL passengers put up with a dated B744 (with those reduced-height seats so you can see the big screen at the front of the compartment). Meal service is excellent on the TPE sector with crew coming round to offer extra rolls or on drink runs. Service on the DEL sector is gruff with crew forgetting your roll/drinks. Metal cutlery only offered on the TPE leg. Especially on the DEL leg the flamboyant colour scheme (pink yellow blue and purple as the four seats in the centre block) compounds the sense of chaos in the cabin.","","","Economy","","6.0","3.0","2.0","4.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Kay","United Kingdom","2014-01-06","BKK-RGN-BKK. It's a while since I've flown them but I was very impressed. Flights on time bags off quickly great cabin crew and surprisingly good effort with the food and drink.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","L Pereira","Canada","2012-09-19","LIS/SID Sal Cabo Verde. Very nice flight pleasant crew clean aircraft meal offered was good and quality of drinks excellent. On the downside seats showing their age and cramped (A320) and besides videos on overhead monitors with no audio no entertainment.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Brunelle","Canada","2012-09-13","Flew Business Class from Lisbon to Newark. A330-200 went Technical at gate. TAP Ground staff was able to switch to a back-up aircraft within one hour including unloading all cargo luggage catering and refuel the substitute equipment. Substitute Aircraft was also a new A330-200 with Star Alliance colour scheme. Very clean inside crew friendly and professional. Food was fantastic for Airline meal. Only problem was entertainment system which could have had a few more choices of Music and Movies and the seats that turned into a lie-flat bed where not the most comfortable but adequate for a 7.5 hrs flight. All in all it was one of the best transatlantic flight I have taken. Considering the original aircraft going technical before takeoff and getting into Newark with only 60 minutes delay that was excellent.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Pigg","United Kingdom","2014-05-17","Went to Cayo Coco in Cuba in March on Premium Economy. The issue was on both legs of the flight but was disruptive on the return as this was overnight. We paid the extra money to have wider seats so we could rest on the way home as we had a 3 hour drive when we arrived. The issue was that throughout both flights the toilet at the front of the plane was continually being used by people who weren't seated in Premium Economy and that there was a constant queue near us on the way out but more annoyingly on the way back the curtain across the galley was being continuously opened and closed and so the light stopped me sleeping. This was annoying as there are a block of toilets in the middle of the plane and on previous TC flights only people in Premium Economy have been able to use the toilet at the front. I would not fly with Thomas Cook Airlines again because of this.","","","Premium Economy","","5.0","3.0","4.0","3.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Mealey","United Kingdom","2014-05-10","We recently travelled to Almeria in Spain as a couple for a short holiday. We stayed in Roquetas de Mar and couldn't fault the resort however on the return flight with Thomas Cook I opted to purchase a hot meal. I selected Beef and Ale Pie which was described as a delicious savoury pie topped with puff pastry what I actually received was a disgusting brown mess. This meal cost me £5.50. I presume Thomas Cook employ people to taste and vet their products and suggest that whoever allowed this particular item to be included ion the In-flight menu should be relieved of their position.","","","Economy","","5.0","2.0","5.0","1.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Prager","United Kingdom","2015-01-05","Travelled on the Dreamliner to Mexico in premium class. The service on the outbound leg was really great but on the return leg the crew were much more interested in laughing and joking with each other than caring for their customers. When the meal was served we had 2 choices Beef or Chicken. When I asked the crew what sauce were they in the reply was ""Don't know just try it and if you don't like it we will change it if anything is left"". The Dreamliner is a very nice aircraft but if you are sitting in the window seat or the middle seat it's impossible to get out when the seat in front is reclined.","","","Premium Economy","","7.0","4.0","3.0","3.0","4.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Doig","United Kingdom","2014-12-31","TOM1442 EDI-ACE and return as TOM1443 11 / 18 Dec. Travelled in 'Economy' within the ‘extra leg room seats’ section of the cabin. E-Boarding passes for both sectors were generated at the Thomson Shop where the booking had been made. Baggage drop-off was fast. New security at EDI now is now fully operational and was efficient at the time of the process. Following an airport lounge visit (part of the package deal) there was little activity on arrival at the gate. About 20 minutes prior to the expected boarding time an announcement was made that due to an operational issue the flight was going to be operating late. Further delay messages were passed however the reason was not. I can only assume that Swissport TOMs agent at EDI are restricted or very guarded on what information passengers should be told about. Boarding 90 minutes later than scheduled was satisfactory. On board the GLA based Captain and crew apologised for delay crew transport from GLA / EDI which was delayed en-route due to snow on the motorway was the reason! The flight in a B757-200 was fine in my opinion the purchase of extra leg room about 15.25cm / 6 inches more than TOM standard’is worth it on a 4hour 30 minute flight. The crew were friendly and efficient and worked hard in providing the usual on-board sales as no refreshments are included in the basic price. The flight made up some lost time and arrived just over 1 hour late. The return flight departed on time. Again on this sector the GLA based crew worked hard at providing on board sales. The hustle and bustle of this throughout the flight does make any attempted rest difficult in an aisle seat. From observation and this does make me a little concerned a number of passengers failed to comply or just ignored the ‘fasten seat belt signs’ when they were illuminated by the flight crew. The cabin crew should perhaps have been a bit more forceful in ensuring that this requirement was observed at all times. The flight arrived into EDI 20 minutes ahead of schedule. There is no 'Inflight Entertainment' system on the TOM B757-200series. A no surprises return trip with TOM not my first choice of carrier however a means to an end!","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","F Lakey","South Africa","2013-12-31","JNB-BKK 7 Dec TG992. BKK-HKT 8 Dec TG201. HKT-BKK 15Dec TG204. BKK-JNB 18 Dec TG991. Used Thai Airways for the 1st time 7th Dec and on return 18th. Had a wonderful experience. Staff friendly and service good. Served drinks frequently throughout the flights. Food equally tasteful. Inflight entertainment fantastic with a big variety to watch and play.","","","Economy","","8.0","3.0","3.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Kuzma","United Kingdom","2013-12-29","I flew TG910 from LHR-BKK on 17-Dec and onto BKK-Mandalay on TG2981. TG910 had large personal entertainment screens but movies and TV shows were all over 2 years old. Good attention from attendants - they came around frequently with drinks. Ran out of meal choices so I ended up with shrimp pasta and overdone veggies. Served dinner and breakfast. Bathrooms always clean. TG2981 was about 1.5 hours and served drinks and small box snack – why can't US airlines do this?","","","Economy","","8.0","3.0","5.0","3.0","2.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Fang Jun","China","2013-12-29","Flew from Shanghai to Bangkok. TG663 flight was delayed a little bit due to the air traffic control. The announcement from the cockpit was clear. Inflight service was good. Cabin crew were hardworking and helpful. On the way back to Shanghai the flying time was 3.5 hours. Food and beverage on both flights were good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Elliot","United Kingdom","2012-09-10","Flew Business Class GTW-FUN-GTW. Broken seat that wouldn't stay in the upright position and no more space than economy. Outward leg was on time and actually arrived early crew were ok but nothing to write home about and the ""food"" (cheese and ham sandwich) was edible but not what you would expect. The return was an unmitigated disaster. Flight eventually boarded over 1 hour late and we sat on the Tarmac for a further 2 hours. Crew huddled behind the curtain they eventually offered one small glass of water promptly got a paper (none offered to passengers) then settled down to more laughing and messing about. Throughout the return flight the crew treated the passengers as nothing more than an inconvenience. The language skills of the chief steward were non existent so much so that his female colleagues had to step in and make the English announcements.","","","Business Class","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Eckert","Germany","2012-09-06","Flew Dakar-Lisbon-Frankfurt on Monday. Take-off in Dakar was 3hrs late because they had to first check in customers from the flight that was cancelled the day before. In the end I was lucky to complete 6.30hr flight within 22 hours of the clock - other people spent 48 hours on planes and airports.","","","Economy","","2.0","3.0","4.0","3.0","0.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Gerhard Meffert","Germany","2012-09-04","Stuttgart-Frankfurt-Lisbon. Flight from Frankfurt to Lisbon was cancelled next flight delayed for a couple of hours due to technical issues - and made an additional stop at Dusseldorf a city in the opposite direction to Lisbon. We arrived delayed for more than 6 hours. Tried to complain at customer relations however I have never heard anything from them. I will avoid flying this airline again.","","","Economy","","2.0","3.0","1.0","3.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Reid","United Kingdom","2014-05-07","Gatwick to Enfidha return. Flight out was a 757-200 with old seating that was cramped but not too uncomfortable for a 3 hour flight. I find some of the reviews on here amazing - it's a cheap holiday flight and you get what you pay for! Staff were friendly polite and efficient and we got there safely and not uncomfortably. What more can you ask? On the way back the plane was a 757-300 with new seating - a huge improvement not least as it doesn't recline. Nobody but nobody needs to recline on a short haul flight especially not when the person behind you is already cramped. Removing recline is a brilliant move!","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Neal Christine","United Kingdom","2014-05-03","We flew to Fuerteventura in mid April on a Boeing 757 seating was adequate - a very comfortable flight. We had a meal on board which was lovely and staff were very nice. We returned on an airbus which was great very comfortable with a TV available to watch. Again another lovely meal would fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Greenlees","United Kingdom","2014-12-31","Travelled Barbados to Manchester on the dreamliner having paid £160 extra for seats 10A and 10B on 19 December 2014. The reading light on seat 10A was not working so I was unable to read. The entertainment system was also not working. I reported both to the flight attendants who said they would reset the system but it still would not work. Tried to report these malfunctions to them again but they just were not interested. Staff were a poor advert for Thomson. I had a very boring journey and would expect these things to be working on such a new plane and not to suffer the indifference of the flight staff.","","","Economy","","","4.0","2.0","4.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Lacey","United Kingdom","2014-12-22","We traveled from Manchester to Cancun recently TOM148/149 and paid for the upgrade to Premium seating we were not advised that you could book seats in advance for premium but when we tried via the agent to book three seats together (three weeks in advance) we were told that adjacent seats were not available on the return journey but Thomson policy is that seats across aisles and in front/behind are ""together"" this is ridiculous. If three people book together well in advance they should be allocated adjacent seats at the time. For the return journey we had to move back into economy to have seats side by side refunds were refused immediately although the seats were then resold as all premier seats were taken for the return flight. The food in premier was basic and as with other reviews we were given what was left my wife had to persuade the attendant to let her change what had been thrust at her. The return flight was thankfully shorter due to following winds as the food and entertainment system was below average although the agents told us all drinks were included only those with meals are.","","","Premium Economy","","4.0","3.0","3.0","2.0","2.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Davidsonh","Australia","2013-12-25","I used Thai Airways for the first time over the past two months flying MEL-BKK-MAD and CPH-BKK-MEL in economy and I felt satisfied overall with my decision to fly with this airline. On the older aircraft I was impressed with the generous legroom and width of the seat but it is evident that on the newer aircraft operating the Copenhagen route that such legroom is no longer present creating a more uncomfortable flying experience. The newer inflight entertainment on this route made up for this however proving more reliable than that on the other legs of my trip. Perhaps the best thing that Thai Airways has going for them however is their wonderful staff which I was unable to fault for the entirety of my trip. If the price was reasonable I would without a doubt use this airline again.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","David Pilkington","United Kingdom","2013-12-21","This was my first flight with Thai airlines and I am so impressed with the staff service food and entertainment. Flying out of Heathrow London direct to Bangkok was lovely and on a huge 747. Coming back I had issues with the Airbus A340-600 seats 51D. Avoid this row as they have made four seats into three which means the screen is to the left of your eyes and I am 6 foot so I had to squeeze my legs to the left and eat my food off my lap as there was no room to put the tray down. I have emailed them but heard nothing which will mark down customer services. However on flight service was amazing.","","","Economy","","7.0","2.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","H Koh","Australia","2013-12-21","BKK-HKT-BKK 18/12/2013 TG211. 19/12/2013 TG216 in Business. There is no seat selection or request possible on domestic flights in business. Even when you checking in online 24 hours before all seats are gone. I also travelled in F from Frankfurt to Bangkok and would like to say that the service is not up to date. The service is overpriced and has little features and benefits. The cabin attendants show little respect. Thai used to be a reasonable airline. Service on board is non-existent.","","","First Class","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alain Van","Belgium","2012-09-03","Flew TP0614 from LIS to BRU in Business on 30 Aug. Never again! You pay Business but TAP puts the overbooked economy passengers into Business with the consequence that you do not have free space between the seats. No possibility to work. Meal consists of sandwich with cheese and ham. There is no reason to fly TAP in business.","","","Business Class","","2.0","3.0","4.0","1.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Davies","United Kingdom","2012-09-03","Manchester - Lisbon. Airbus A319. 90 minutes late due to late arrival of incoming plane but kept informed and turn around was quick. Sat in row 8 in the seats that convert to business class. Excellent leg room and comfortable leather seats. Drinks trolley with complimentary wine and soft drinks plus a nice sandwich. Overheard screens played a selection of videos and plane tracking. Annoyingly the seat belt signs remained on throughout the flight even though we were flying in calm air - maybe captain forgot to turn them off but some people did get up to visit the toilet. Efficient bus to the terminal direct to immigration so no long walks. Baggage delivered reasonably promptly. A much better experience than the low cost and charter carriers.","","","Economy","","8.0","5.0","4.0","3.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Michael Davies","United Kingdom","2012-09-03","Lisbon - Manchester. Fokker F100. This route is shared between TAP and Portugalia dependant on which day you fly. My outward flight was with TAP. The plane whilst old was comfortable with leather seats and good leg room. Overhead bins smaller than the normal so some people had difficulty fitting in their so called hand luggage! 20 mins late departure due to late arrivals. Bussed out to the plane. Quick and efficient cabin service - complimentary wine and soft and hot drinks. A small but tasty hot meal (unusual these days on short European flights) followed by another drinks run. Cabin crew very friendly. Noticeable quiet cabin due to engines at the rear. Overall and excellent airline and better than the mainline TAP Portugal outward journey.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Hlls","United Kingdom","2014-04-30","Just back from Cuba. I do not understand what people expect I know you have to buy drinks but on other airlines where they are ""free"" the price will be added onto to the fare price at least this way you have the choice whether to spend your money or not. Food was very edible we booked exit door seats no problems from this end but arrived at Holguin airport for return flight and found our booked seats had been sold. Very quickly sorted out and we got our seats staff worked very hard and were pleasant. This is second time with TC and have not been disappointed on either occasion.","","","Economy","","9.0","3.0","5.0","4.0","2.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Johnson","United Kingdom","2014-04-28","We flew Cardiff to Orlando. New plane with lots of room. 2x4x2 seating. We came prepared after reading previous reviews. Took our own food and snacks and just bought drinks on board. Films were on demand and was pretty smooth flight with no delays. We were able to use our own headphones on this plane so didn't need to buy them. The flight back was an older plane and had 3x4x3 seating. Films were on a loop but it was a night flight so didn't bother us. Some people unhappy as plane was changed and they had pre booked seats. We didn't pay for this and we were still sat together in good seats so no issue for us. Old style head phone sockets but we had taken some adapters we bought for 70p off amazon so again didn't have to pay for films. For me the most important part of flying is safety. I felt Thomas Cook flew us there and back with minimum turbulence and the cabin crew were all lovely and were around quite a lot. They clear the rubbish quick as well so you don't have it all sitting in front of you for ages. A Cardiff flight was a massive bonus for us as well so would definitely fly Thomas Cook to Orlando again if they go from Cardiff. £2000 cheaper than Virgin so well done Thomas Cook.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Nigel White","United Kingdom","2014-12-10","Travelled with Thomson's back in August and their post handling of a complaint has been shocking. Paid extra to go on their new Dreamliner and went to choose seats a week before departure but their site was ""down"" and were advised that seats would be allocated at the airport. On arrival it all became clear why - we were handed a letter to say there had been a last minute problem with the dreamliner and we were to travel on a bog standard plane which was no where near the class of the new Dreamliner. My family was split up and I had young children. The same happened on the return leg. I complained and got an acknowledgement a couple of days after their 28 day response time - I get the feeling they just hope you lose the will but their response was a typical pre drafted letter with zero empathy to my complaint and basically said tough. I have travelled with Thomson many times and had previously thought of them as a caring company but following their apathy I have to say I will seek alternatives if they are available.","","","Economy","","","2.0","0.0","2.0","3.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Bishop","United Kingdom","2014-12-10","Flew Thomsons Dreamliner Gatwick to Cancun - having travelled premium on other Thomson flights and been perfectly happy I expected a lot from the Dreamliner but it was a let down! Premium seat next to window was virtually inaccessible without squeezing past the centre metal section that houses the TV screens or physically climb over the seat. I found the seat uncomfortable within a short space of time and it does not recline far enough to be of any use. There was an issue with a shortage of premium meals on our outbound flight not helped by a grumpy stewardess who just plonked a meal in front of me and was quite put out when I said I didn't eat sausages! I was eventually given an economy meal as that was all that was left. I am aware that 2 passengers in Premium did not receive a hot meal at all as they completely ran out. It seems that whilst they offer a menu the choice is have what they've got rather than actually chose. Return flight service was little better I spoke to the stewardess on boarding and explained we'd had a problem with meals on the way out and was advised they only get what they're given and it's take it or leave it. Not impressed for the extra money paid - poor value.","","","Premium Economy","","2.0","1.0","2.0","1.0","4.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Jalan Mayank","India","2013-12-20","18th December 2013 BKK-BOM-KKC on TG318 and TG040 respectively. Very helpful crew nice AVOD and great food. The AVOD was not there on BKK-KKC sector but considering it is only a 1 hour flight it doesn't matter. Nice and clean aircraft and on schedule worth the price and strongly recommended comparing with other airlines operating on these routes.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Gautam","Nepal","2013-12-17","BKK-CMB 13 Dec. Its Thai Smile operating this sector now which is close to a budget carrier but since it uses the same TG call sign many would not notice. New plane but cramped seats smallest portion of awful food. No IFE blankets or pillows for this red eye flight. The previous time I flew this route Thai had a newish A330 with full service and I had to pay the same price whilst flying Thai Smile which makes it a bad value for money.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","W Field","Australia","2012-08-30","TAP662 Lisbon to Amsterdam Airbus A320. The aircraft was in good condition clean with comfortable seats not much leg room (presume average for the industry). Flight departed on time and arrived on time. Meal was provided during the flight; no choice offered. Quality was pretty average. No personalized in flight entertainment. They had overhead screen with a programme playing but no head set offered to passengers. Cabin crew friendly enough but service levels considered only fair.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Rui Silva","Portugal","2012-08-28","LIS-LHR-LIS in economy. Tickets were cheaper than low-cost alternative. Boarding and deboarding in LIS was by bus which a disadvantage. First flight had a delay of 30 mins and the return flight a delay of 1 hour. On both flight's crew acknowledged explained and apologised for the delay. In-flight entertainment is almost non-existent (which is equivalent to most other European short-haul airline operations). However on the return flight the screens showed the map/distance/time to destination which I think is quite good to have. For both flight's the crew was moderately attentive and caring. The best thing is the catering. No other airline (that I know of) is offering this level of food and drink in European short to medium haul flight's. Where else can you get a big full glass of good red or white wine for free in economy?","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Gregory","United Kingdom","2014-04-27","MAN to FUE return. Outbound on brand new A321 with new style sears. As a 6ft 4 male the leg room was great and the flight was excellent. Only issue was the constant sell but this is the norm now. Return on an old a321 with old style sears. This was really tight and the sooner they revamp them the better. The crew did really well considering a passenger was taken ill. Overall not a bad experience.","","","Economy","","8.0","3.0","4.0","2.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Ratcliffe","United Kingdom","2014-04-23","Travelled in April 2014. Manchester - Orlando and return. Outbound leg on their ex BMI A330 which has been newly refurbished. Massive improvement on their other A330s! 2-4-2 seat configuration is so much better. New improved seats have a generous seat pitch and are designed in such a way that even me as a 6ft+ passenger could stretch my legs out without banging my knees/shins on the seat in front. Plus the adjustable winged headrests meant I could have a snooze without bobbing my head on the passenger next to me's shoulder. On demand PTV had good selection of films food and cabin crew were good as always. Return flight on one of the original Airtours/Mytravel A330s with the downstairs toilets. 3-3-3 configuration is very tight widthways and the PTVs are tiny and do not operate on demand all the films are on a loop which is very annoying. If Thomas Cook upgrade all their A330s to the same standard I would be happy to fly with them longhaul anywhere in the world.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Colin Young","United Kingdom","2014-12-04","Traveled from Edinburgh to Lanzarote - seat was excellent lots of legroom on the B737 - will fly with Thomson again.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Robert Lafferty","United Kingdom","2014-12-01","Flew Manchester to Mexico on 2 November (TOM 182) premium cabin. Flight was about 40 minuets late in getting away but apart from that everything was excellent. Crew were very attentive and nothing was to much trouble. Lots of refreshments on offer throughout the entire flight. Flight home on the 16th November (TOM 183) was much the same apart from plane was a bit grubby inside and the food was not as good as the outbound flight. Hats of to Thomson with the level of service on offer and a big thank you to the hard working cabin crew.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Vaughan","United Kingdom","2014-12-01","MAN-Las Palmas 3rd Nov return 13th Nov. Flew out on 757 which had been refurbished. Very nice comfortable seats paid for extra leg room. Seats appeared wider than usual. Good pleasant crew throughout journey. Landed just 20 mins late. Return on 737 800 again nice seats but preferred the bigger 757 Again very pleasant and hard working crew. Kept informed by capt of weather etc. I do like the new uniform cabin crew wear. All in all very enjoyable.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","E Kragseth","Norway","2013-12-16","I am very disappointed. Had a flight from Bangkok to Oslo. Slightly delayed but that was ok for me. When I got onboard I was impressed by how friendly the cabin attendants were. However that changed after a couple of hours airtime. The flight was 13 hrs. During that time the staff came around with drinks only twice. Yes 13 hrs and 2 cups of water. So after the first 3 hours I pushed the service button. There came this lady asking ""what do you want?"" I told her I would like something to drink. Her response was unfriendly and that I had to go back to the galley and get it myself. At the next meal handout the cabin attendant looked angry. I've never experienced anything like this I was calm and neutral at all times and still got treated this way.","","","Economy","","2.0","3.0","1.0","2.0","2.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Lagarde","France","2013-12-11","Oslo - Manila (via Bangkok). Have no complaints at all the flights were on time and crew were very helpful. Nice seats the food and inflight entertainment was good. The only negative thing was that on the flight between Bangkok and Manila the movie projector seemed to be malfunctioning as the screen image was almost all white. This was on both the flight there and the flight back to Bangkok.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Shah","Australia","2013-12-10","PER-BKK on 28 Nov 2013. I had a 1 year old and a 3 year old in tow upon reaching the gate in Perth I was told that Thai does not allow boarding of kids first. I had specifically requested a Bassinet seat for my one year old but none were available which I took in good grace as it was a day flight was not too much of a problem. On my return on 8th December (night flight) we were given a bassinet seat upon take off I asked the flight attendant for the bassinet to be provided so that the baby can sleep. Was met with a flat out no saying the baby was too big for a bassinet. He is 9kgs and according to Thai's own website the cut off is 13kgs. I asked 3 other flight attendants and they all said the same thing. Whenever I have travelled Singapore Airlines or even Qantas this has never been the case. So disappointed with the service levels. Never again.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Ivan Markoviczg","Croatia","2012-08-28","Lisbon - Zagreb Aug 26th. It was supposed to be a direct flight but at check-in we found out that it was re- routed via Prague with the expected delay of 2 hours to our destination. The fact is that both direct flights were cancelled and replaced with Lisbon-Prague-Zagreb-Lisbon flight. Departure from Lisbon an hour late. Next we were waiting for almost hour and a half at Prague and even after all the passengers from Prague boarded they explained to us that we are still waiting for the luggage of 4 passengers who came on-board late. Finally we reached the destination 3 hours later than scheduled. The snack was poor and despite the duration of the flight was exactly doubled we didn't get any extra service. Nobody really apologized for the situation like that's a normal thing. However I find such policy very inappropriate. After all there were more than enough passengers flying both to Prague and Zagreb no need to merge flights. And not to mention passengers in transit who missed their subsequent connections or trains busses. Finally we decided never to fly with TAP again.","","","Economy","","1.0","4.0","3.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Mawely","Poland","2012-08-28","Flew from Warsaw to Lisbon. My flight was 3 hours delayed no warning explanation or assistance provided. Flight had no food on board no even to purchase. The ticket was very expensive - 890 euros economy class and no food available! Plane looked dirty and smelt. Inflight entertainment was awful. At Lisbon Airport we waited one hour to get luggage from the belt. Horrible experience I will never repeat again with TAP Portugal.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Albanes","Mexico","2012-08-23","OPO-LIS-FRA. My flight was booked with Lufthansa. Check-in at OPO was quick ground personnel was friendly and efficient boarding well organized and departed on time. First flight was very short no meals or beverages offered. Problems began at LIS. The gate was changed twice the flight to FRA departed 40 minutes late. This situation made me feel stressed because I had to make a tight connection in FRA with LH and they had assigned me a seat on the last row which I found to be inadequate. The flight was good seat was quite comfortable there were drop-in LCD monitors and breakfast was provided for free. In summary I found their service to be OK their short/medium haul planes are modern and clean; however I do not recommend LIS airport for connections it is unorganized and ugly. OPO is much better.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Walker","United Kingdom","2014-04-22","I flew to Banjul in Gambia on a Boeing 757 in November 2013 and again January 2014 and again in February 2013. Food was good. I am 5ft 5 tall my knees were touching the seat in front. I felt quite claustrophobic. I fly about 5 times a year and this Thomas Cook flight from Manchester on the Boeing 757 is bad. The plane when I flew home in April was a Boeing 767 it seemed to be a new plane much more comfortable. The Captain was excellent I could actually hear what he said very clearly he was very informative. Normally the reception is distorted and I can't understand a word the captain says. Only one problem a very abusive passenger who also smoked in the toilet. The police were waiting when we landed. The scores for the review is based on my flight home. The scores would have been very low for my outbound flight.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","H Aldirmaz","United Kingdom","2014-04-19","I have been travelling 3-4 times a year with Thomas Cook for the last 5 years. Have had 1 delayed flight during this time. I'm going back to Turkey again to visit family in the summer. Thomas Cook prices seem to be more expensive than other airlines but I might be willing to pay the extra as I have no problems with Thomas Cook. Also travel with 2 kids!","","","Economy","","10.0","3.0","5.0","4.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Ledger","United Kingdom","2014-12-01","Flew from Birmingham to Montego Bay on 5th November with Thomson on the Dreamliner. Honestly couldn't fault anything. Cabin crew both ways were excellent helping to reassure me as I am a nervous flyer. Seats were comfortable and very roomy contrary to some reviews that I have seen inflight entertainment was very good up to date films and good games. I can't say that I noticed a smoother flight than usual actually more bumpy (can't blame Thomson for that). Both flights on time will definitely use again!","","","Premium Economy","","10.0","4.0","5.0","3.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Breheny","United Kingdom","2014-12-01","Flew to Sanford on Dreamliner on 14/06/14. First time usually flown with Virgin. Must say the PE service was fantastic staff worked very hard and fast with drinks and food. Very comfortable seats and very quiet. No delays at Gatwick and check in super fast. Would definitely recommend. Price much cheaper than Virgin.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J McKay","Australia","2013-12-09","Extremely happy with all the aspects of my flights. Crew were very efficient despite the full plane on the Sydney - Bangkok leg and if they weren't particularly chatty or full of smiles this doesn't bother me. Food was also excellent and the inflight entertainment outstanding. I'm not a tall or large person but the legroom did seem more generous than my other airline experiences. Loved the 30kg baggage allowance too. I will definitely choose Thai again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Yong","Malaysia","2013-12-09","ICN-BKK-KUL. First time flying with Thai Airways and via Bangkok. Check-in at ICN was smooth and fast. The ICN to BKK was quite empty and had a row to myself. The entertainment system was good but B772 ICN-BKK screen was smaller than the new A330 BKK to KUL. The food on both sector were great one of the best. Service was great. Plenty of drink rounds by the cabin crews. The only problem was walking on the tarmac on both flight at BKK. Overall it was a pleasant journey and would fly with Thai airways again in the future.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Hillsmith","United Kingdom","2013-12-06","Why on earth is the A380 not on the LHR-BKK route? These old 747's should be pensioned off after 23 years despite the upgraded seats which are the most uncomfortable Biz class I've ever tried to sleep in all angles and too short for a chance of a good night on the 12 hour journey. Food for such a wonderful cuisine is a disgrace why can't they even prepare a simple stir-fry or a red curry? The cheese was a measly piece of plastic hard cheese and a triangle of factory brie have they been on Qatar recently? AV system is so outdated with limited film choice when compared to BA/CX and even EVA from Europe to Asia. Wines were all French high alcohol and totally the wrong choice for 38000 feet up we want low alcohol Riesling and Pinot. Flew on the date of the Kings birthday supposed special menu was a complete cock-up the poor crew had no idea what was onboard and changed my main choice 5 times. The only reason I still felt with them is I'm a gold member and get to use my million miles for upgrades once they're all gone I'm off in a flash. Despair.","","","Business Class","","2.0","1.0","4.0","2.0","2.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Griggs","United Kingdom","2012-08-23","LHR-LIS-FAO return. All flights left about 10-30 minutes late yet the time was always made up in flight. Seats are quite comfortable and I would recommend row 24 on A321 as it is exit seat with extra room. Food served is average usually a cold sandwich apart for on LIS-LHR where due to a crew shortage no food or drinks could be served throughout the flight. TAP is a good option against the LCC when going to Europe as they offer competitive rates and include all meals and baggage. It must be said that their Lisbon hub is not the best due to the lack of signs and long walks between gates when transferring.","","","Economy","","6.0","4.0","3.0","2.0","2.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Bruno Lopes","United States","2012-08-21","Very disappointed the food was horrible the seats comfortable but dirty and the entertainment systems were old and damaged on the way to Rio de Janeiro. On the way to Lisbon the service was ok but far away to justified the overpriced tickets. The customer service was disappointing after hearing great things. Expensive tickets but you receive a poor service.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Sousa","Portugal","2012-08-21","Lisbon-Barcelona. Both flights operated with Fokker the smallest and old plane used in TAP Portugal fleet. Both flights delayed (1h40 on the go 2h50 on the back) boarding by bus (worse than Ryanair) and the plane inside looks very old and was dirty. The food was bad a pretty small card lunch box style with ""low-cost"" small 1/4 dry sandwich ""plastic food"". Staff professional but arrogant and the ticket extremely overpriced. (430 euros there and back economy).","","","Economy","","3.0","3.0","3.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","V Stratton","United Kingdom","2014-04-16","I flew back from Egypt yesterday on a 767. It was very uncomfortable. There was very little legroom so the man behind me had his knees resting on the back of my seat so I felt it every time he moved. The seats were very upright and didn't recline which is ridiculous for a 5 hour flight. The seat pockets were just slots that you couldn't put anything in and the tables were tiny and too high for comfort. The TV screens are up on the ceiling but it is hard to tip your head back comfortably in those seats. We were sitting right in the middle of the plane so most of the food drinks and duty free we wanted had sold out by the time they got to us. I don't want to fly with Thomas Cook again.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Rogers","United Kingdom","2014-04-16","The most cramped lack of space I've ever had on any aircraft! My knees were pressing into the seat in front no doubt to the discomfort of the person in that seat and to me also as the person behind also obviously had his knees wedged into the back of my seat. What a cattle truck! - and for 6 hours. Apart from comfort there must also be safety implications with people having difficulty getting out of their seat/row. Awful. Always had much more legroom on other operators aircraft.","","","Economy","","2.0","1.0","3.0","4.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C El Spyyder","United Kingdom","2014-11-17","Thomson 787 Dreamliner. Economy Club. Good legroom - no need to pay more unless you're really tall 6'2"" plus. OK cabin Service. Utterly rubbish seatback av system. Sound extremely poor meant TV was unviewable. Games not as good as before. Far worse than their 30 year old B767 kit. Problem observed on 2 aircraft and 2 different seat on each with selection of headphones.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Holmes","United Kingdom","2014-11-12","Flew out to Montego Bay on the Dreamliner from Manchester and flew back on the normal old Thomson/First Choice aircraft. We upgraded to premium which wasn't cheap and the standard on the Dreamliner was average. The seat in front was dirty with splattered food there was residue of the previous persons meal left on my seat and the leather was already starting to wear! Seen as this is a new aircraft its becoming tatty and dirty already! As for the flight back the premium economy was filthy! The seats were broken TV screen scratched windows scratched. The food quality on both trips was just average at best. Yes you get extra leg room but in all honesty either pay a little extra and fly with Virgin premium or save your money and fly standard because this is not It premium economy! Also the organisation was terrible of people coming through the premium cabin to get to their seats in standard and the staff looked like they didn't want to be there!","","","Premium Economy","","","3.0","2.0","2.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Jan Douglas","United States","2013-12-03","PNH-BKK on a AB6 and BKK-CDG on a A380. PNH-BKK was in Business and whilst only 1 hour was a great flight. The seats are comfy the service was good and the fact they could serve a hot meal and drinks in less than an hour was impressive. On arrival in BKK we were met and escorted directly to the First Class lounge which was great as not sure I would have found it otherwise! The service in the lounge was great very attentive. Also escorted from here to the next flight. The A380 suites are very comfortable. Service on-board very attentive and food excellent. Not the greatest of movie selections but a minor grumble. One oddity was that that if you wanted to use an arrival lounge you had to have requested it prior otherwise your into the Star Alliance lounge which is a bit of a zoo. Would definitely fly them again.","","","First Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Elizabeth Terrill","Australia","2013-12-03","Nov 16 2013 TG 476 SYD to BKK. The seat was comfortable. Food was quite poor for First Class some of it was not as described and some was inedible. Service was poor desite the fact that there was only two of us in First Class. When I asked for a top-up of ice my dirty glass was returned to me with the ice - lipstick marks and all. The toilets were continuously occupied by the staff so the two passengers had to wait - what a joke. Ground crew took forever to line up the portable staircase massive incompetence.","","","First Class","","4.0","5.0","1.0","1.0","2.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Secomb","Sri Lanka","2013-11-29","CMB-BKK-CMB. Beware of Thai Smile! I have to admit that I was not aware of Thai Smile before my experience on 23-26 Nov 2013. I booked my flight on the Thai Airways website the flights had a TG prefix and the confirmation email came from Thai Airways International. I deliberately chose Thai Airways as I wanted a quality of service better than the alternative of Sri Lankan Airways. The whole journey left me disappointed. I thought I was on a full service flight but obviously wasn't. The plane was new - but was incredibly uncomfortable due seat pitch and leg room. Staff are young immature and rather clueless about customer service. Food was nothing special. Thai Smile should be operated as a completely different airline and have a different prefix. I felt misled that I had booked a ""Low Cost Service"" whilst using the regular Thai Airways website. No where on the ticketing does it mention that it was Thai Smile service. I have flown Thai on many occasions and always been happy however now the reputation of TG has been shattered for me. I don't understand how you can interchange a LCC service with a premium service using the same airline code when clearly they are a world apart. I'm not a complainer but Thai Airways really need to address this.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Andre Peeters","Netherlands","2012-08-16","18-7-2012 and 12/13-8-2012 from Amsterdam via Lisbon to Newark USA. Both flights Amsterdam-Lisbon v.v. we had old airplanes with little leg space worn leather seats and uninterested personnel. Flight from Lisbon to Newark was with an ancient Airbus after 2.5 hours delay due to technical problems and had no inflight entertainment. The flight from Newark to Lisbon had inflight entertainment and remarkable nice personnel. Leg space and food were reasonable on these long hauls. However the sorry state of Lisbon airport which serves as the hub for TAP made us decide to never ever fly with TAP again.","","","Economy","","3.0","2.0","4.0","4.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Balazs Klebercz","Hungary","2012-08-16","I have never had so many inconveniences during one flight. During one trip with transit in Lisbon our first flight delayed 2 hours our second flight for 5 and a half hours. On the flight from Madeira to Lisbon (1 hr 30 min duration) there was no meal service on board the crew didn't give passengers even a glass of water it was impossible to get meal vouchers at the airline service desk and finally our baggage did not arrive to our final destination. After 5 and a half hours transit time in Lisbon we are still waiting for them after 3 more days.","","","Economy","","1.0","3.0","1.0","2.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Petra Cervenkova","Czech Republic","2012-08-06","I flew Prague to Lisbon and back in one week. Flight to Lisbon was 10 hours late they said there was no aircraft available and on the top of it that the flight was oversold and somebody would have to stay in Prague. They left us waiting several hours without information. Flight originally scheduled at 7.30pm during check-in at 5.30 they said they might have some information at 7pm at 7 they said at 9pm and at 9 they postponed it to 11pm. Only at 1.50am we learned that we would fly at 5am. We got vouchers for refreshments and in the end also a hotel room. When we finally took off none of the crew found it necessary to apologize for the trouble. The flight back to Prague was 3 hours late they did not serve any food and explained that there was not enough crew to serve it. Eventually kids got their meals and adults got a cup of water on request.","","","Economy","","1.0","3.0","2.0","2.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Austin","United Kingdom","2014-04-07","Worst long haul flight I have had. If they spent more time and effort trying to make customers feel relaxed and valued rather than trying to squeeze every last penny out of people then it might be a good airline. I did have enough leg room but seats were very narrow. There were no air vents blowing out cold air so flight was very hot and uncomfortable. A lot of the entertainment screens did not work and the ones that did the volume was broken. Every other long haul flight that I have been on has given passengers free snacks and soft drinks at the very least but not Thomas cook they don't give you as much as a bottle of water unless you pay very unrealistic prices for them. When checking in all Thomas cook flight leaving that day checked in at the same desk which was just chaos and led to a very long wait. Unless you decided to take up the offer of the young girl offering passengers a quicker check in for another extra fee. All in all a very poor flight and very poor level of service by Thomas cook. The only good thing I can say about the airline is that it got me to where I was going.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Andrea Shaw","United Kingdom","2014-04-03","Dreadful flight to Cyprus from Manchester in March 2014. Asked for a window seat but was given 28a which is not a window seat because it's near the exit. In fact you could hardly call it a seat for a small person which I am. Very claustrophobic. Asked to move and staff very unhelpful. Basically if I had wanted a better seat I should have pre booked or upgraded. My shoulder was stiff the whole holiday as I had to lean in. Never will I fly with Thomas Cook again!","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Gillespie","United Kingdom","2014-03-30","Manchester- Holguin (Cuba)- Manchester. March 19-28 2014. Airbus A330 outward replaced by absolutely ancient Boeing as former was 'poorly' announced the captain. 3 timed films on drop-down screens. No seat recline available on 10 hour flight ! Constant selling from staff. A330 now recovered for return 8.5 hr night flight. Pillows and blankets only available for limited number of passengers. No priority just lucky dip. 'Company Policy'. I only found seat recline lever within 1 hour of Manchester. Nobody else did. All passengers upright all night. Obviously in staff interest not to say because they have targets to meet re. headphones drinks (twice) duty-free questionnaires etc. Lights were down 2 hrs max. Really surprised how desperate the announcements were to push tobacco products. Lastly why does Thos Cook Airline teach its staff to use the p.a. as though a nursery teacher to 4 yr olds? Too patronising lacking respect. We are actually fare-paying adults.","","","Economy","","3.0","3.0","4.0","1.0","1.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Sharon Chambers","United Kingdom","2014-11-11","Flew TOM 024 from Gatwick to Montego Bay in August. The flight to Montego Bay was delayed we were not even offered anything to drink on boarding the flight. I got a little container of water to drink after 2.5 hours. The food was of poor quality and it quickly became obvious that snacks were for sale! On the day of the return flight my friend and I missed our flight back as flight was delayed no announcements made either via intercom or on overhead monitors. We were actually waiting in the airport on time for the scheduled flight but no boarding call was made for us. Never again will I fly Thomson.","","","Economy","","","3.0","2.0","1.0","4.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Kieran","United Kingdom","2014-11-06","We flew from Tenerife to Glasgow on 2nd November on a Boeing 757-200. We left on-time and arrived early. Check-in was chaotic only 3 desks open for two full flights with us being told that this was because the handler (Iberia) opened the desks 15mins late for the first flight which caused a knock-on effect. We arrived 30mins before check- in opened but still queued for 50 mins. By the time we got through security etc we had about 10mins before boarding. As folk were still checking-in people were boarding the plane in dribs and drabs. Basically not enough desks open. We had extra leg-room seats booked by the emergency exit which were perfect! Plane was one of Thomson's older ones and was showing its age a bit. Luggage allowance with Thomson (and Thomas Cook) is miserable 25kg combined compared to Jet2 who offer 32kg.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","F Bharmal","United Kingdom","2014-11-03","Inbound flight from Tunisia (TOM 857) at check-in we were told that the family would need to be split up (2 daughters aged 7 and 3) because we did not pre-book seats. We raised our concerns at the time but told to speak to attendants when boarding. Spoke to the attendants told not their problem and to speak to flight cabin crew when on the plane. Explained to the cabin crew our concerns again told it is our fault that we did not pre-book. As my 3 year old would not sit by herself (understandably) the cabin crew made two passengers (who had paid for their seats) to move out of their seat to accommodate my wife and 3 year old. They did this by 'threatening' the passengers that if they did not move they would delay the flight from leaving. Luckily the couple were very kind and obliged. When I spoke to the attendant his behaviour was rude and arrogant again blaming my family for not booking the seats in advance. Even though outbound we were allocated seats together as legal requirement for children to sit with parents. Thomson staff completely ignored our concerns. I will never book or fly with Thomson again. Do they really expect a 7 and 3 year old to sit next to strangers on a flight. They knew we were passengers as a family so why did they allow this to happen?","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Ford","Australia","2013-11-27","BKK-HKT-BKK on an Airbus A300. Great plane. Pillows are on very seat. Heaps of legroom. The Plane was super clean. Cabin was becoming a little bit dated. Snack box was nice however the juice was way to sweet. It would be nice if cold beverages were served. Air show system was good as was the staff service. I would fly THAI on these short hops again.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Stewart","Hong Kong","2013-11-25","HKG-BKK-LHR-BKK-HKG and HKG-BKK-SYD-BKK-HKG all in First. I have not flown TG since I moved my loyalty to oneworld about 12 years ago and happy to say that they are still a very good airline. The legendary Thai service was very much at the fore on each sector and the food and wines while not outstanding were good to very good. Experienced both the A380 and the refitted 747 and prefer the 747 as it feels more intimate than the A380. After reading the glowing reviews of the First lounge in BKK my expectations were set very high but unfortunately I was disappointed. Don't get me wrong it's a perfectly nice lounge with extremely attentive service however with the ambient noise from the terminal its not really an oasis of calm and the place looks like it needs a refurb. The buggies to and from the aircraft are a nice touch given the enormity of Suvarnabhumi. TGs pricing out of HKG means they're extraordinary value for money compared to flying direct so I'll be using them again.","","","First Class","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Dias","United States","2012-08-05","I have flown TAP many times from Newark to Porto and I have no complaints. As TAP is the only airline that flies direct from the NYC metro area to Porto I frequent TAP when I go to Portugal. For about $100 more than airlines like Iberia that require me to transfer in Madrid I rather not give myself a hassle and fly direct. Flights are almost always on time. The food is average airplane food and 2 or 3 choices are always offered. Flight attendants are fulfil requests with a smile. The entertainment system on long haul flights is a huge plus. Updated IFE's on some of the planes are even better. Highly recommend!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Lassi Valve","Finland","2012-08-01","Lisboa to Bruxelles on 29 July 2012 was more than hour late. Business class meal on this 2.5 hour flight consisted of nuts and a glass of water or orange juice. The inflight entertainment was the same Canadian hidden camera video as on my TAP flight six days earlier and some culinary videos.","","","Business Class","","3.0","4.0","3.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Barlow","United Kingdom","2012-08-01","Flew from Heathrow to Lisbon on to the Azores. Flight out to the Azores was 3 hours late because they said they had no crew. Coming back to Heathrow the flight was at first 15 minutes late then another 15 minutes late and then another 15 minutes late taking off because we were already late and lost our slot got to over Heathrow and the plane was again 15 to 20 minutes late landing because we were late leaving Lisbon and lost our landing slot. The planes looked dirty and worn but had leg room. The only positive experience of the trip was the cabin crew on all flights seemed nice but the offered ""meals"" were not very good.","","","Economy","","2.0","3.0","4.0","2.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Gunstone","United Kingdom","2014-03-27","Hurghada November 2013 and January 2014 from Manchester. Found check-in staff in November really unhelpful. We were told to weigh our hand baggage first and found to be 1Kg over. We explained it was the paperwork for the flight and certain medication but to no avail. We were made to take stuff out and place in hold bags she was very rude and although it was explained to her that people go to the duty free shops and fill their cabin bags with goods she said that this didn't happen! Also explained that 5Kg was a legal limit for cabin bags (total lie). January flight different again obviously different staff but helpful cheerful and made the transfer a non stressful event (as it should be). Both flights uncomfortable no leg room broken seats and the seemingly compulsory broken toilet on the return trips. Thank goodness Monarch are now flying to Hurghada approx 50% of the cost and better service. As frequent travelers to Hurghada we welcome this competition hopefully TC will up their game their whole booking online system is inadequate with frequent changes to aircraft and therefor your seat reservations. We found that paying to book your specific seat/s is a complete rip off. They can (and do) change your seat without telling you and let it be a complete surprise when you get on the (different) aircraft.","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Shevels","United Kingdom","2014-03-27","Tenerife - Newcastle Boeing 757 Seat 12F Behind exit door. Huge gap between door seal and airframe icy draft for 5 hours paid for extra leg room not a cold draft up the trouser leg asked for a blanket received a small thin piece of cloth labeled ""Polar Fleece"" only 5 of these available. Cabin crew not interested only spoke to passengers when they were selling something. Don't bother book with a better airline.","","","Economy","","","1.0","1.0","0.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Manning","United Kingdom","2014-03-26","Just returned from Cuba and was worried by bad reviews. We booked premium upgrade and seats and cabin were just as comfortable as Virgin. Only criticism is that the lights were not dimmed early enough on the return flight so unable to rest as much as would have wished. In economy the seats were narrow and it was hotter especially in the middle of the plane. Flight attendants were polite and helpful. As the upgrade is half the price of Virgin you would not expect wine with meals and free drinks on demand but tea or coffee is provided with the meal which was tasty choice of two mains. Drinks can be purchased. Tea £2.50. Choice of films or radio adequate. I enjoyed the flight even though it was longer than usual as the pilot diverted to avoid bad weather.","","","Premium Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Smith","United Kingdom","2014-11-03","Flew on Dreamliner or should that be nightmare liner from Birmingham to Cancun on 11 October. Flight slightly delayed due to all toilets being out of action took off with 1 toilet out of order coped with that but food on both inbound and outbound was disgusting crew indifferent. Delayed on return from Cancun on October 25th check in computers went 'down' with 75 of us still waiting to check in. We were left standing for 2 hrs while they tried to sort out problem despite asking for info numerous times we were treated with utter contempt telling me personally to get back in the queue when I asked why we couldn't be checked in manually? The staff offered no explanation as to when we could board the pilot knew of the problem because when he & the crew checked in we had already been waiting for an hour. The staff were a disgrace and Thomson should look into their customer service approach. Eventually we checked in with minutes to spare and straight onto the plane no duty free shopping for us unfortunate 75 customers. The flight home didn't have enough duty free purchases the food was awful as stated & the mood lighting? What mood lighting? No apology from the pilot just a cursory sorry for the delay due to technical problems! I wasn't aware I was a technical problem just another upset customer left in limbo for 2 hrs with rude staff. On arriving at Birmingham we couldn't lock up with the departure tunnel & it had to be relocated to another door more delays. On leaving aircraft my husband said to 1 of crew 'we had trouble getting on plane and trouble getting off' his reply was 'just one of those things liking having problems with a new car'! If I had a new car with that many problems I'd be furious and staff who don't give a monkeys only added to the problem on a lighter note the plane did have better leg room and more choice of movies but apart from that no better than any other Thomson flight and I've been on plenty.","","","Economy","","4.0","5.0","2.0","2.0","5.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Finnis","United Kingdom","2014-11-03","Flew out of Birmingham airport to Sanford Orlando on 12th October 2014 on the Dreamliner. Fantastic flight out crew lovely and we had no problems. Check in and flight on time. Good inflight entertainment. We are a family of two adults and two children ages 9 and 7. the kids didn't like their meals but ours was ok. We were sat in rows 15 and 16 in economy and the legroom was really good. Could not fault the flight out at all. The return journey on 26th October was not quite so good. Ground staff at Sanford airport at check-in were slow probably not their fault as only 4 check-in positions open. Flight boarded on time. We were informed when we boarded that a member of crew was absent due to sickness so we would have to be aware that some services might be delayed. Fair enough sickness happens. However the cabin crew appeared miserable no smiles and food was just thrown on our trays in front of us. It felt as though they just wanted to get the services done and dusted ASAP. My youngest daughter was airsick twice on return journey - my husband went to get a member of staff and was just handed a load of tissues and a half a glass of water. He was told that someone would be along shortly they never turned up. Disgusting service on way back. Such a shame as outward journey and staff brilliant. As far as the Dreamliner goes fantastic plane.","","","Economy","","5.0","4.0","2.0","3.0","4.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Yin","Singapore","2013-11-21","Have flown SIN-BKK-SIN a number of times for work and it feels like each experience is worse than the last especially on the SIN-BKK leg. For whatever reason Thai has started using domestic aircraft for some of the SIN- BKK flights. This means old planes limited overhead storage and no inflight entertainment system. When my colleague once asked why we were on this aircraft the stewardess apologized and said it was a one-off. A lie because subsequent trips were the same. They also park the planes at the furthest possible corner of Suvarnabhumi airport so you have to climb down the ramp with your luggage take a 5-10 minute bus ride to a terminal and then a long walk to immigration. Same on outgoing to Singapore. Would not fly Thai on this route again if I had a choice.","","","Economy","","2.0","4.0","3.0","3.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Ford","Australia","2013-11-18","MEL-BKK-HKT-BKK-MEL. MEL-BKK food was good. Plane was clean but entertainment system did not work. No apologies from crew just ""don't touch for five minuets"". I was told in a stern voice. Crew came around with drinks regularly. However no smiles at all. Only smiles we got were from QF ground staff helping with boarding. Crew members just were pointing which aisles to go down. BKK-MEL. Food was inedible. It was a frittata with no taste at all. No one ate it. Dinner was disappointing. Plane was clean. Entertainment was good. Safety was lacking. Crew did not demo just played a video. They did not secure cabin for take off for example did not check seat belts foot rests chairs etc. Did not feel very safe. The check-in agent in BKK did not speak. Overall not the friendly. Next time I would fly Qantas.","","","Economy","","6.0","5.0","1.0","3.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","HF Faqir","United Kingdom","2012-07-31","We flew for £193 per person to Portugal from London. It didn't start well as our flight was delayed by 1 hour for an 'unknown reason'. However we soon boarded the plane and it was ok. TAP is a high class budget airline. Don't expect much. If you want a cheap flight I recommend them for their price. If your going on a long haul flight and your going on economy maybe look somewhere else.","","","Economy","","7.0","3.0","3.0","2.0","2.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Berwout van der Woude","Netherlands","2012-07-26","AMS-LIS on 16th of July. Evening flight carried out by Portugalia Airlines which was a nice treat! Great leg space very cosy little Fokker 100 and friendly staff. On return flight we had a TAP A320 series. A little more crowded due to the seating but still very good for flights in Europe I suppose. I like the fact that there was a high standard of service as well as meal service. I would definitely fly them again!","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","D Freitas","Portugal","2012-07-25","LIS-ZAG-LIS. First flight delayed 2 hours with no explanation. When boarding we were informed there would be no catering services as they were flying with minimum cabin crew. Three hours of flight with not even a single glass of water being offered is not acceptable.. The leather of their seats needs urgent refurbishment. Cabin crew very ineffective and uninspired.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Quinn","United Kingdom","2014-03-24","Excellent flight from Manchester to Barbados via Antigua January 2014. Seat felt roomy and plenty of leg space. Good food and very pleasant crew. Was not expecting much because the flight was so cheap so was really pleased. Have already booked again for January 2015.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Matt Jeffrey","United Kingdom","2014-03-21","London Gatwick-Barbados-London Gatwick onboard the A330-200. This flight was part of a P&O Cruise package and having flown Thomas Cook to Miami on another cruise charter a few years ago we were not looking forward to the experience! However both flights were on time the food was fine and the legroom has been improved dramatically since our last trip. I'm 6ft and had plenty of space in front of my knees even with the seat in front reclined. The crew and service provided on both legs was excellent.","","","Economy","","10.0","4.0","4.0","5.0","0.0","","","0.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Francis","United Kingdom","2014-11-03","TOM 058 to Mauritius on 21st September. Having flown Premium Economy on BA and Virgin many times to Caribbean this flight in Premium club was outstanding. From service to food to comfort to entertainment I could not fault it. Its a pity Thomson's don't add more destinations. My only gripe was the design of the centre console housing the TV screen made getting in and out of seat tricky but I believe this is being addressed. On landing no jet lag - excellent.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","V Davis","United Kingdom","2014-10-31","Have just flown on new 787 Dreamliner premium so this is what 1st class must be like on BA and Virgin. It is far better than the cabin class on both these airlines and worth every penny of the extra if you can even the food was good and hot.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Mishra Alok Kumar","Nepal","2013-11-15","My ticket was purchased on Oct 16 for my travel of Nov 14 I had requested a vegetarian Hindu/Indian meal AVML in m booking which was shown confirmed in my ticket. I was served VLML instead vegan vegetarian meal on both the flights TG 402 SIN-BKK and TG 319 BKK-KTM. Apart from this the service of crew was excellent they were trying to give every passenger an exclusive feeling. The flight was smooth on-board entertainment and information more than satisfactory airport hospitality of the staff very good leg room in economy class was on par with the best I have travelled.","","","Premium Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","V Paritosh","India","2013-11-10","BLR-BKK-PEK and PVG-BKK-BLR. Flights on time with comfortable seats and good leg room. The special vegetarian meal served was excellent one of the best I have had. Staff friendly and always smiling. Overall a satisfying experience.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Pontes","South Africa","2012-07-22","I flew with TAP 3 times two internal flights LIS-FUN-LIS and regional flight LIS-MUN. I'm on their loyalty program so try to be very supportive of them. Once in the air I think TAP is fine and I do enjoy their food in Business Class. But getting going is the issue on all 3 flights there was a delay. First 3 hours after changing aircraft 3 times then a 1.5 hr delay and finally an improvement but still 20 minutes late. The fact that I spent 5 hours extra in airports with the same airline makes me question whether they are reliable at all with their time.","","","Business Class","","5.0","3.0","3.0","4.0","3.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Neoh","United Kingdom","2012-07-19","(LGW-OPO/LIS-LGW). TAP Discount fares fractionally exceed what Easyjet charge. About right for a full- service but distinctly average airline. Lisbon airport was chaos; queues disorderly and mismanaged. Chunky leather seats (viz. the new slim seats on LH A320s) though comfortable bordered on the claustrophobic. No vegetarian option available at booking or in-flight (and I doubt my companion was the sole vegetarian onboard) but FAs handled our complaints/queries compassionately and professionally. Very friendly and courteous staff from check-in to disembarkation. Loved the safety video - one of those rare moments when you actually crack up during a flight.","","","Economy","","5.0","3.0","5.0","2.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Anthony Ribeiro","United States","2012-07-16","EWR-LIS 6/14/12. Check in was fast and efficient flight departed according to schedule in flight meal was average very impressed by the in flight entertainment system  and it variety of movies  TV shows music and games. Cabin Crew were attentive to my needs throughout the flight. Overall very good experience from TAP.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Harrison","United Kingdom","2014-03-12","Just returned from flight Barbados the worst airline we have travelled on. Booked extra leg room this was row 30 firstly seat near window should not have been charged for also not told toilets were there. People crowded there. Had long delay at Barbados airport and not 1 person from company came to departure lounge nothing offered in about 8hrs then had to collect baggage and go to different hotels at midnight then collected from hotels and once again taken to airport. Absolutely horrendous finally arrived in Manchester on Monday morning at 7am instead of Sunday at 4am.","","","Economy","","","1.0","3.0","3.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Bodicoat","United Kingdom","2014-03-10","Main complaint is over seat spacing and lack of seat comfort. This was on an Airbus 321 from East Midlands to Lanzarote and back. How anyone would expect to be able to evacuate the aircraft in an emergency is little short of a joke. Looking at other reviews I was pleased not to have paid a premium all that seems to achieve is to add to the cost. Food was just about adequate with a hot drink served in a very small paper cup. At least the flights were on time in both direction and the cabin staff were pleasant enough. Could have done without the bombardment of announcements on the outward flight in connection with scratch cards and customer reviews - do they take any notice of the latter anyway?","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Paraskeva","United Kingdom","2014-10-28","4th Time flying with Thomson. Flew to Bodrum this time TOM266 outbound and TOM757 inbound. Both 757's each way outbound we had their oldest aircraft they have in their fleet G-BYAT was so nice to fly on her considering she's soon to go out of service! Inbound we had a newer 757 in better condition G-OOBN. Legroom on their aircraft's is acceptable and chair comfort is really good. Crew on the outbound were miserable I have to admit bar one who was pleasant. Inbound crew were fantastic and served with a smile. On the inbound flight we hit some bad turbulence however the captain calmed everyone down by giving us frequent updates.","","","Economy","","8.0","5.0","3.0","5.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Alan Sheldon","United Kingdom","2014-10-28","Flew Gatwick to Palma on 11th November in one of their latest Boeing 737-800. Great flight no complaints. The only thing I would like to know is when Thomson hand luggage allowance will increase from a paltry 5kg to 10kg as other budget lines?","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Little","Australia","2013-11-01","Inflight entertainment needs serious updating and touch screen did not work properly. Vegetarian meal arrived to me as a ""Children's Meal"". Breakfast was inedible. Generally the Bangkok-Melbourne route is awful - due to cramped seats bad food no eye masks tiny and thin blanket and uncomfortable pillow. Better to go Singapore on an A380 as their service is by far superior.","","","Economy","","4.0","2.0","3.0","1.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M LaPrairie","Bhutan","2013-10-29","TG676 BKK-NRT. Upper deck A380. Seat ok a bit boxy. My same complaint with CX and SQ…but frankly it is hard to appeal to everyone is a narrow tube of aluminium. Food so-so. TG gets a lot of mileage (undeserved) out of being a ‘cuisine capital’ etc but what arrives in front you does not always warrant those accolades.","","","Business Class","","5.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Stanwell","Thailand","2013-10-22","Flew overnight on Boeing 777 from Delhi to Bangkok fitted with new Business Class fully flat beds. I was very disappointed with the cramped space and could not sleep at all. Will not use flights with this seat again. Otherwise Thai is normally very good.","","","Business Class","","4.0","1.0","4.0","3.0","3.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Peter de Baaij","Brazil","2012-07-08","June 26th I flew from Fortaleza to Lisbon continuing on to Dusseldorf with a return on July 2nd from Dusseldorf via Lisbon to Recife. Pleasantly surprised with the flights. After some of the negative comments I was not expecting much but TAP has surpassed my expectations from dedicated check in at all airports to separate busses upon arrival and departure in Lisbon to and from the gate. Staff were friendly the food was great and during heavy turbulence the captain kept us very well informed in Portuguese and English on the progress of the flight. All in all I would definitely fly them again.","","","Business Class","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Duncan Bradshaw","Germany","2012-07-05","Outbound flight MUC-LIS delayed six hours. Inbound flight appears as cancelled on Lisbon airport website due to planned four day pilots strike. TAP tell me the flight is still on I travel to the airport six hours early to get rebooked on anything going back to MUC and they still deny it is cancelled. After lining up for one hour get rebooked onto a Lufthansa flight by a TAP agent.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Kala Reit","United States","2012-07-02","MIA-LIS-MAD-LIS-MIA in late June. Aircraft from MIA to LIS was an A330. All A330 have in-seat individual screens and I understand that about half of their A330 fleet has updated IFE but neither the MIA-LIS nor LIS- MIA flights were aircraft's with the updated IFE. Nonetheless there was still a decent selection of TV shows and movies in English. I usually fly Iberia to Spain so TAP is a huge improvement in the IFE area as Iberia does not have individual screens. I was able to secure exit row seats in all flight legs when I checked in online and at no extra cost. In flight service on the MIA-LIS was lacking a bit. After dinner service they mostly disappear. On the daytime flight returning to the US they were more attentive however they ran out of meals and we were not able to have a choice. Fish was the only ""option"" and as I don't eat fish I wasn't able to have lunch. Next time I will request a special meal. We weren't even in the back of the plane rather in row 28 and they had run out of meals. The only major scare in general was the ATC strike (which got called off). Otherwise I found the Lisbon airport to be a bit disorganized so I'd give yourself at least two hours when leaving from Lisbon (at least on the transcontinental portion as there were no mazes to navigate when going from Lisbon to Madrid). Also a tip is to print your boarding pass in advance as the check-in line for TAP in Lisbon was incredibly long. As I had checked in online and printed online I was able to go to the baggage drop off station which had maybe one or two people in line ahead of us. In sum I would fly TAP again.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Simpson","United Kingdom","2014-03-06","We travelled from Manchester to Cancun and return on one of their Airbus A330-200. The aircraft has been reconfigured to a 2-4-2 seating plan. We were seated mid cabin in the 2 seat starboard side. There was sufficient legroom however the seats were narrow with little padding for this long hall flight. They were most uncomfortable. Do not book the extra legroom seat by entrance toilet your gets hit by the door every time it is opened.","","","Economy","","3.0","1.0","4.0","2.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","N Laver","United Kingdom","2014-03-03","Economy flight to Llieda (for skiing in Andorra). Fairly quick and efficient check-in. Hassle free boarding and greeted pleasantly onboard. However the flights to and back were ruined by the seat comfort. As a very seasoned and regular passenger on scheduled flights throughout the world the TC 757-300 aircraft had the most unpleasant uncomfortable seats that I have ever had the misfortune of using. I am around 6ft and my knees were jammed against the seat in front. The seats were very thin and offered little support. The tray table was higher than I am used to and around 2/3 of the standard size. When the mediocre food arrived it was a struggle to find room to eat. Clearly Thomas Cook believe that they have found a 'winning formula' to cram the maximum seating into the aircraft. They have lost my future custom and I am actively ensuring that I don't recommend them to anyone else.","","","Economy","","5.0","1.0","4.0","3.0","1.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Matt Le Gassick","United Kingdom","2014-10-28","Flew from Gatwick to Sanford on the Dreamliner TOM 70 and TOM 71. Only positive things to say boarding prompt plane spotless on both legs. Regular updates from the pilot cabin crew friendly and attentive. Really impressed with the plane very quite and didn't seem to have any jet lag. The standard cabin for me was about the same standard as the premium on the 767 so was really happy with it and will be booking with Thomson next year.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Alexander","United Kingdom","2014-10-28","Flew from Manchester to Paphos on a 737-800 both ways. Cabin crew were friendly and attentive. They do squeeze a lot of passengers in to these aircraft with very little leg room. The 737-800 had no standard seat pocket - only a magazine/safety instruction pocket at the top of the seatback in front so nowhere to store a book or anything else which is a very poor design. No inflight entertainment even although the flight time was almost 5 hours. Food and drinks available were standard airline snacks. Flight on time outbound and about 35 mins late on the return. Overall - not too bad despite being sent around at Manchester on the return leg because of an aircraft ahead having missed it's exit from the runway.","","","Economy","","6.0","2.0","4.0","3.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","David Lynch","United Kingdom","2014-10-28","Flew on Thomsons 787 Dreamliner on 27 Sept to Cancun returning 11 Oct. The plane was called Angel of the Skies and it was filthy. If you are sitting at the window take a look up at the vents above the window and you will see they are caked in dirt. Seats are too narrow making eating awkward. Not that you would want to eat anything. The oriental sweet soy chicken was inedible.","","","Economy","","2.0","1.0","4.0","1.0","2.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Tjahyadi","New Zealand","2013-10-22","SIN-BKK-AKL very satisfied to fly with Thai. They have some of the best food on board I flew with Malaysia Airlines to Auckland recently and I was more satisfied with Thai. Staff are very friendly full of smiles. The seats are excellent large leg room and they provide foot rests as well which is perfect for a long distance flight.","","","Economy","","7.0","5.0","5.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Kopp","United States","2013-10-18","We flew three flights recently NRT-BKK BKK-DEL and DEL-BKK. All was fine the service was excellent and the special meal ordered for my wife Indian veg was good. I was a bit disappointed by my meals. They were good but for biz class I thought they were a bit underwhelming. However beyond that we were very pleased with Thai Airways especially the gracious service.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Anda","Australia","2013-10-13","BKK-KTM business. Delightful crew who managed difficult passengers who believed they should be seated in business. This 'game' became more interesting as actual business passengers with boarding passes got on the plane. Food on this flight was brilliant - selection of three mains all of which I wanted to order. Entertainment great. The only flight ever where I've fallen asleep and woken up to find myself covered in a blanket by the most wonderful attentive crew. Loved this flight - just brilliant.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Jon Hillman","United Kingdom","2012-06-24","Flight: In last month. LGW-FNC return. Seats good and flights on time. Catering offered very poor and drinks service even worse. No hot food at all. No in flight entertainment.","","","Economy","","4.0","4.0","2.0","1.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Guido Bonati","Italy","2012-06-24","FCO-LIS-GIG-LIS-FCO. The Fiumicino-Lisbon legs were on A319; Lisbon-Rio and return on an A340. I carefully booked in advance seats on all legs so I could choose seats with a lot of space (27J on the routes from Europe to Brazil and back). 27J has a lot of extra room for legs since it is near the emergency exit and is the first to be served. It is also close to toilets. The A340 is old with practically no IFE and food is very basic. However I found seats to be reasonably comfortable and could sleep in both flights. In the leg from Lisbon to Rio the flight was practically full; in the way back less than 50% of seats was occupied. European legs were also fine: food served is also very basic (including an uneatable sandwich) but at least there was some IFE with flight information. Overall all flights were not that exciting but always on time and transfer within Lisbon airport is pretty fast. Given the price paid (all other airlines were charging much more for the same route) I am satisfied.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Mark Patricola","United States","2012-06-21","We sat on the tarmac at Newark for an hour and a half. Same thing on the way home to the USA. But I don't blame the airline for that. The service was good food was good and processing through to the plane was as efficient as could be expected. I don't have any real complaints. I guess it's that I don't expect to be catered to on airplanes anymore unless I'm in business or first class. My overall experience was positive. It seems like its a good airline and it's well run.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Cook","United Kingdom","2014-02-20","Gatwick to Dalaman. Both times I have flown with this airline have been really bad. On one flight I was so cold and they refused to get my friend a blanket. The next time we were sat by the toilet and of course that's never good but mostly the problem was the tiny seats! I am a slim woman and not really that tall but I was so uncomfortable.","","","Economy","","5.0","1.0","3.0","0.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Vernon","United Kingdom","2014-02-18","Just got back from Tenerife flying from Newcastle the outbound and inbound flights were a pleasure the stewards/stewardesses worked throughout both flights although the inbound flight only had 77 customers on so the staff had more time to talk to everyone especially our twin 4 year old grandsons whom they joked and played with. A great experience for us.","","","Economy","","10.0","4.0","5.0","0.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Nicoll","United Kingdom","2014-10-28","Flew on the B787 from Gatwick to Cancun 28/09/14. We pre booked our seats prior to travelling which is something I would highly recommend (although they do charge) as I saw that many couples and families were separated. Both flights were on time and were shorter flying time than past flights to Mexico. The staff were generally good outbound and the food was warm and of a reasonable standard. Drinks were regularly offered (although they are expensive). Entertainment was good outbound. Inbound flight was a little different - as soon as we got onboard we were told that the entertainment system in the rear of the plane seats 30 and up was not working. Staff and pilot apologised and stated that staff were looking to reset the system. I did not work for the first 2 hours and so were offered a complimentary drink. The cabin crew were fantastic and they apologised personally for the inconvenience. Speaking to the cabin crew they stated that this particular aircraft has a fault with the entertainment system. They told us that they had reported it for months but Thomson were not doing anything about it. After just over two hours the system worked for the remainder of the flight but given the plane is brand new and that Thomson make such a big deal about the 787 you'd have thought they would want the planes to be working perfectly. I am happy to pay a premium to know that I am flying on a brand new plane with better facilities particularly long haul. Inbound the food was good staff excellent and the pilot gave regular updates. Overall a good experience on the 787 but Thomson need to sort the fault out on the entertainment system.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","N White","United Kingdom","2014-10-28","Poor experience. Paid extra to go on the new Dreamliner to the USA went to choose seats a week out and site was ""down"" and said seats would be allocated at the airport. When we got to airport it was apparent why. The Dreamliner had technical ""last minute"" difficulties and had been replaced with an old 767. Wrote in to complain as we could have purchased a similar experience with other providers and they basically said ""tough"". They shouldn't promote the new Dreamliner at additional cost then change for an inferior plane.","","","Economy","","","2.0","3.0","1.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Mewes","New Zealand","2013-10-02","I did my first long haul flight from NZ to Bangkok and then returned with Thai Airways as well as domestic flights from Bangkok to Phuket and back to Bangkok. I found the service to be great on all flights. It seemed like we were fed constantly (even on the short 1.5 hour flights) and also offered drinks. The food was of a good quality. I'm not a very good flyer and to my surprise found I wasn't at all nervous for any of the flights. The onboard entertainment was fantastic with great movies and TV series to watch.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Mendanha Valentine","India","2013-10-02","Flew Thai Smile from Bangkok to Macau and back. Nothing to smile about considering its an International sector. Seats good for Thai""s anyone above 5'7 will find it very difficult to sit in. Food comes in a plastic bag - a bottle of water a small pudding a tiny sandwich. In spite of clear weather in Macau a day after Typhoon Usagi spared the area flight came in 3 hours late and further delay to land as only one runway operational in BKK - another 40 minutes late missed my connection to Krabi rude staff at airport refused to change my ticket to the next mornings flight until I complained. Sat at the airport for 14 hours. Thai Smile in the Land of Smiles for once didnt make me Smile! Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Benjamin","United Kingdom","2013-10-02","Domestic Bangkok-Khon Kaen. Aircraft a very old A300-600 which is looking very tired indeed. Cabin crew pleasant enough for this short 40 min hop. Refreshments and a snack is served in a box but really not worth opening. Announcements from the captain could not be heard or understood. You pay a premium fare for this route which is very poor value. Watch out Thai Air Asia are starting on this route soon.","","","Economy","","3.0","3.0","3.0","1.0","3.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Anthony Quinn","United Kingdom","2012-06-19","LGW - FNC and return. We usually fly easyjet but they've reduced the number of flights. What a pleasant surprise we got. Flights were fantastic crews were excellent and food and drink are included in the price. The flights were also cheaper than easyjet. The only slight drawback is the early flight time from LGW. Guess which airline we'll be using in future.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Right","United States","2012-06-05","Newark to Lisbon delayed 3.5 hrs while the plane sat at terminal. Flight crew casually strolls to the gate 5 minutes before boarding was supposed to start thus delaying that further. Very old plane and staff help on the ground at Lisbon even worse. Terrible experience.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Lukas Bsonek","Czech Republic","2012-05-28","My flight was originally booked with Lufthansa but due to the dispatcher strike I was put on the direct TAP's Lisbon - Prague flight. I could read many complains about TAP here but my experience with the airline is quite the opposite. Despite the pressure the ground staff was friendly that I can't say about many passengers. Yes the flight was delayed but I appreciated not having to spend the night at the airport. Meal vouchers distributed despite the fact the delays were not the airline fault. Snack and beverages served onboard. Clear sky almost for the whole journey so I enjoyed it.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Kola","United Kingdom","2014-02-18","TCX816 29/1/14 TCX854 9/2/14. MAN - Barbados - MAN. Outbound asked 4 times for a blanket only when the duty free trolley came round was I able to get one as I refused to buy anything until I got a blanket. Return trip had no blankets or pillows and the worst vegetarian meal I have tasted. A joke for long haul and the price we have to pay and no alternative other than expensive snacks.","","","Economy","","3.0","2.0","2.0","2.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Sargeant","United Kingdom","2014-02-13","Gatwick to Cancun 29/1/2014 to 10/2/2014. Well what can I say simply this look at all the bad reviews take them in and understand that if you want a good flight experience please book with another company Thomas Cook are a let down from start to finish. Whatever they tell you you are getting with them I can assure you you are not. Premium is a joke select your seats - no point you won't get them anyway. Your inflight entertainment won't work so take your tablet on the upside the the staff are friendly and do their best.","","","Premium Economy","","2.0","4.0","4.0","4.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Johnson","United Kingdom","2014-02-11","Gatwick to Goa return on A332. We were very pleasantly surprised at the TC product. Adequate legroom and reasonable food we had no need for the IFE. Flight was early on both legs. Cabin Crew were friendly and engaged. We would happily fly with TC on this route and aircraft type again. I am 6 ft 2 inches tall so I know the misery of a cramped aircraft.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Fryer","United Kingdom","2014-10-28","We booked our holiday so my husband could travel on the Dreamliner arrived at airport to be told we wouldn't be on this aircraft. On our return flight we did travel on the Dreamliner unfortunately my seat was stuck in the upright position for the whole journey from Mexico to Manchester. I reported this to the stewardess who apologised and explained there were no other seats available and she would log the fault. When we returned home and wrote to Thomson who explained there was no record of the seat problem and asked if we had any photographs which we didn't. From what our letter suggests do not accept that the stewardess will log problems make sure you take all necessary copies and photographic evidence.","","","Economy","","4.0","1.0","3.0","4.0","4.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","W Pybus","United Kingdom","2014-10-28","We flew from Manchester to the Algarve on 9/10/14 and what a dismal experience. After arriving just over two hours before the flight at the supposedly quick 'bag drop' desk we queued one and a half hours to be then rushed through security by a surly rude member of staff. No time to browse duty free or anything else. Had to board straight away on what was a dirty and tired looking plane. Only one member of the cabin crew was what you would expect as being helpful the remainder were not. Will not be using Thomson again in the future was totally disappointed with entire process from start to finish of the flight side of our holiday.","","","Economy","","","3.0","2.0","3.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Thrower Doug","United Kingdom","2014-10-20","TOM058 to Mauritius from Gatwick on 14th September and back on 29th. I have to start by saying what a fantastic plane the Dreamliner was and Thomson yet again fulfilled all our expectations. From booking to notifications to checking in flight and hotel. Seat reservations is a bit of a task and resulted in us not getting any window seats but we know what to do now. The Dreamliner has some issues such as access for passengers sitting in the middle seats you have to put trays and TV screens away so they can get out and that was in Premium so assume it was worse for Economy. Plus the aisle arm rests are a bit dangerous and seem to work loose very easily which results in the table sometimes not reaching its rest on the opposite side as the armrest moves too much. But comfort noise (lack of) service and general feeling was a vast improvement. Lighting is great and facilities are brilliant with auto lights flush and hot water.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Brett Wood","Australia","2013-10-01","BKK to SYD. Again no AVOD system. After contacting the Thai airways office directly before booking my flight I was told we'd have the AVOD on the flight. No AVOD! this is the 3rd time in 3 years this has happened. The aircraft was old and seats were worn the padding in the back of the seat was compressed so much that it was like leaning on a rock. Staff were fantastic and food was ok.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Mauro","United States","2013-09-25","BKK-ARN. This airline should be upgraded to a 5-star rating. The cabin was clean and inviting the entertainment was terrific food was very good and the cabin crew was top notch. I was very impressed.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Gärtner","Germany","2012-05-27","ZRH-LIS Business A321. Airplane with newly painted fuselage but inside still the old style seats with the old tap logo. Legroom seems to be little compared to Swiss. No hot meals but only a cheese and ham platter on china. Good wines. Flights 30min delayed. Priority baggage was last on the belt. But really annoying was another off-duty-crew travelling in last rows in Business sitting 3-3. There was a lot of loud chatter. Crew members off-duty passed by all the time visiting their colleagues in the galley. No calm atmosphere in the cabin. Hence overall not recommendable.","","","Business Class","","4.0","2.0","3.0","2.0","3.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","S Corkery","Luxembourg","2012-05-20","Return flights from Luxembourg to Lisbon and found the airline to be overpriced. Level of service is like Ryanair but double the price. Our return flight home was changed to leave 3 hours earlier. We were informed about this change in an e-mail with the title ""Confirmation"" so we reasonably assumed it was just re- confirming the flight we had originally booked. Little did we know that this e-mail was exactly the same as our original ""Confirmation"" in all but one detail yes you've guessed it - the departure time of the return flight. I don't think it is too much to ask to receive an e-mail that says ""changed flight"" somewhere preferably in the subject line when the schedule is changed. Needless to say we missed our flight and incurred large costs in the effort to get home. The flight we managed to get (which only brought us as far as Brussels) took off 40 minutes late apparently not an uncommon occurrence at TAP.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Stafford","United Kingdom","2014-02-11","7 Feb 2014 TCX2515 Hurghada (HRG) to Manchester (MAN). Worst flight experience I have had leg room was the worst I have come across cabin temperature was faulty - too hot. No individual controls. Boeing 757 far too small for a six hour flight. It is a budget airline but there are limits.","","","Economy","","","1.0","4.0","0.0","4.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Clayton","United Kingdom","2014-02-11","Went to Banjul Feb 2014. We are well travelled and have flown many times and I'm 6'1"" and slim. This was by far the worst travel experience made even more uncomfortable by an extended trip to pick up fuel on way back in Las Palma's. The seats are ridiculously uncomfortable and we had a pair of drunken passengers behind us. We tried to upgrade our seats on the way back but sold out. I will never fly in these planes (757s) or with TC ever again.","","","Economy","","","1.0","3.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J B Staines","United Kingdom","2014-02-10","Flew to Banjul and back end January/early February from Gatwick. We had booked extra leg room seats and could not have endured the journey without them. The flight should have been 6.5 hours but took over 9 hours going out and 7.5 hours coming back because of unscheduled re-fuelling in the Canaries and issues loading cargo. Staff were great on both journeys plenty of communication (even when it was bad) and customer focused hostesses particularly on the return flight. The food was quite good for airline food. One film shown on outbound flight no entertainment system on inbound. On the outbound flight my seat was broken and I couldn't stop it reclining and crushing the knees of the tall gentleman behind me. It was a newer plane on the return journey and for the first time ever I had to have an extension seat belt (I'm a size 20 and 6 feet tall). All Thomas Cook need to make them a good airline is to increase their seat pitch. I just don't know how the tall people on our flights endured over 9 hours in such cramped conditions.","","","Economy","","3.0","2.0","5.0","4.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Dwyer","United Kingdom","2014-10-20","Gatwick to Antalya 2 September. One word to describe checking in process - shambles. Arrived with time to spare allegedly. Directed to end of a snaking queue which hardly moved. The reason for this became obvious when we came within sight of the desks and the realisation that just 2 were being used. By this time flights were starting to board and people were still in the queue. Now surely someone should realise that you don't solve problems by pulling people from same queue and using same check ins to get these people on their flights hadn't anyone thought through the process and realised that this just exacerbates the problem. Obviously not. So eventually nearly 2 hours later flight is imminent and there's eight of us plus golf clubs need I say more. So we check in and then have to take the clubs half way across the airport to leave them at the overweight area. Through security was efficient as usual this is nothing to do with the airline. One of our party has an ICD so cannot go through the metal detector thus causing not a great hold up but not quite as quick as the rest of us. Straight through to the gate where we were met with the comment - 'hurry up you're the last we've been waiting for you'. Once aboard and in the air the selling of the food and drink started. Felt sorry for cabin crew who took orders from passengers took the orders back came round with the trolley serving drinks served the drink and then had to go and collect any food required for each row of seats. How very time consuming add to that the fact that a lot of the time they did not seem to be aware if the food on offer was actually on the plane. Would say that the crew were very friendly and approachable despite all this. Has to be said that someone needs to look into the fact that not all check ins are straight forward and even after checking in some passengers will not be able to sprint through security. Staff are there to assist not pass comment about something that in this case was the entire fault of the airline. Finally what's the use of checking in online when no use of bag drop is made.","","","Economy","","2.0","4.0","2.0","3.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Venton","United Kingdom","2014-10-20","Return Manchester-Marrakech on B737-800 (14/08/2014-25/08/2014). Bag drop check in an absolute breeze outward flight on a slightly older aircraft but none the less it was comfortable on-time with polite and efficient cabin crew. Return flight on a new Dreamliner 737-800 with a modern comfortable and airy interior. Seat comfort was excellent and the cabin crew were friendly efficient and personable even after dealing admirably with an inconsiderate family who boarded the plane late and then expected passengers to move to sit together. Buy on board products work well. Overall a good experience.","","","Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Moore","United Kingdom","2013-09-25","Flown many times over the last 30+ years. Some attempt is being made to upgrade the fleet but it is slow going. Their premier route is surely BKK-LHR-BKK so why don't we have the A380 or new(ish) 777s only ancient 747s and A340s.","","","Business Class","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Hiralal","Switzerland","2013-09-24","Hong Kong to Bangkok in C-Class. Travelled on the A380. Seats very narrow and cramped. FAs efficient but not friendly. Very small food portions.","","","Business Class","","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","K Bye","United Kingdom","2012-05-16","We have flown to Portugal twice - first time with Ryanair and we said never again not to be treated as cattle. Second time with TAP outward very pleasant and on time cheaper than Ryanair. Return flight cancelled and re-routed via Heathrow with 6hrs lost cancellation said to be due to staff not turning up for work?","","","Economy","","3.0","4.0","4.0","3.0","1.0","","","4.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","L Kennedy","Canada","2012-05-15","Ottawa Canada to Lisbon Portugal via London Heathrow return. Flew TAP on London to Lisbon leg arrived on time but our luggage didn't. (Connection was 1.5 hours). We were travelling onward by train to Porto so we made a baggage claim with Ground Force. They located our bags in London and forwarded them onto us the next day. On the return flight we were met with: Immensely long check-in lines flight from Lisbon to London was delayed 2.5+ hours. Knowing we would miss our connection we saw the Customer Service agent. It took over 1.5 hours to rebook our flight home. They booked us to fly through the USA but did not pull our bags or inform us where our bags had gone. We arrived in Newark at 4pm and they would/could not book us on another Star Alliance partner so we were forced to spend the night in a hotel and travel the following day. When we finally arrived home 24 hours later than planned the Customs officers were less than impressed upon explaining we didn't know where our bags were. Just not worth the headache/stress.","","","Economy","","2.0","2.0","1.0","3.0","4.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Gillard","United Kingdom","2014-02-05","Very pleased to experience an excellent flight with Thomas Cook. I flew from Manchester to Barbados in January 2014. After reading all the negative reviews I was really worried about travel arrangements. From check in to arrival I could not fault anything the staff were very pleasant and helpful seats comfortable and food good (for an airline). I look forward to travelling with them again.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Humphries","United Kingdom","2014-02-03","Flew TCX 148 on an A330 Manchester to Cancun on 21/1/14. Paid the 'Premium upgrade' not knowing that Thomas Cook had transformed themselves into an absolutely 'no frills' carrier! Everything was extra from headphones to tea coffee soft drinks water and of course alcohol! The meal was overheated and dry with a small tea or coffee included although no offer of a second cup. If I were James Martin I wouldn't want my name printed all over the food cartons! Cabin staff were unwelcoming and quite surly once we informed them of out dissatisfaction and disappointment when we compared the 'upgrade' to that offered by Thomson on the same route previously. One replied 'well you're not flying with Thomsom now'. Shall not fly with Thomas Cook again and would not recommend to anyone else on the basis of my experience. It's the first time I've ever been hungry and thirsty on a long haul flight. Not looking forward to the return flight.","","","Premium Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Edward Pugh","United Kingdom","2014-01-31","Travelled premium class to Goa in Jan 2014 what a waste of money. The extra money pays for priority booking and extra weight and leg room. The service is poor having travelled this way with other operators I was looking for that bit extra forget it save your money. We paid over £300 for this about 70 bottles of their overpriced bottles of wine.","","","Premium Economy","","2.0","3.0","3.0","3.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Adam Williams","United Kingdom","2014-10-13","I flew from Gatwick to Paphos on a 757-200 and from Paphos to Gatwick on a 737-800. Both flights were excellent the seats were very comfortable and there was excellent legroom. The cabin crew were extremely friendly and I thoroughly enjoyed the flight. I brought a cheese and ham Panini on board and thinking it would be horrible as most airline food is it was actually very tasty. The only moan was that we were delayed leaving Gatwick by 20 minutes but was because 5 people were late for the flight. Not at all Thomson's fault. Going from Paphos to Gatwick was on time. Both airports were great. Would recommend.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Anne Stephanie Gately","United Kingdom","2014-10-08","My friend took seriously ill on flight TOM2217 arriving in Manchester at 0140am on Wed 1st October. The whole staff and crew were absolutely wonderful in dealing with the awful situation. As well as arranging for my friend to be met by ambulance they helped his relative with the luggage. Their kindness was outstanding and will be always remembered. We can only say thank you so very much.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Vass","Australia","2013-09-24","TG 472 on 26th June 2013. SYD to BKK this flight was the best flight I have ever had on a 747-400. Leg room was great staff were nice flight was smooth and pleasant. I cant wait to fly Thai again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","F Hirst","Australia","2013-09-24","I flew with Thai round trip SYD-BKK in September. I had no trouble getting emergency exit seats and at no extra cost. The seats were comfortable. The meal provided from Sydney was Lunch and a snack before landing in Bangkok. It wasn't to bad. The Meals provided on Bangkok - Sydney were delicious. The inflight entertainment going was so bad and wouldn't load at all. On the way back there was no inflight entertainment at all. The FA's really didn't appear at all interested in their customer service. After breakfast was served on the return leg the cabin was darkened and the two rows of seats they had reserved by the galley were occupied by the FA's and there they sat talking and giggling for hours. I think Thai needs to perhaps encourage the FA's to provide a little more customer service than they do at the moment. Overall it was a good experience and I would use Thai on long haul again.","","","Economy","","6.0","4.0","2.0","4.0","1.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Andrew Denley","United Kingdom","2012-05-10","Gatwick to Funchal and back May 2012. Overall impression very good. Online check-in was quick and easy. Flights each way were on time. Aircraft was clean and there was more leg-room than some holiday carriers I've flown with. Flight attendants were polite. Refreshments very basic - really just a make-it-yourself cheese and ham roll and a cup of tea or coffee. No re-fills. Announcements in Portuguese and then English. Would fly again with TAP and most definitely in preference to Easyjet!","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","James Dear","United Kingdom","2012-05-02","LHR-LIS-MIA-LIS-LHR. A320/319 on LHR-LIS legs and A330 LIS-MIA. I paid just over £300 for all flights so I wasn't expecting too much but I was pleasantly surprised. All flights on time and on modern aircraft. Food on all legs was ok and the cabin crew were professional throughout. I would have no hesitation booking with TAP again if the price was right.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Brettschneider","Austria","2014-01-17","Gatwick-Cancun-Gatwick. TCX186 and TCX187 18 December 2013 - 1 January 2014. We had expected the flight from hell after reading some of the reviews but we were pleasantly surprised. Food was far better expected and the flight attendant on the flight back from Cancun to Gatwick was lovely. It's definitely worth paying for extra legroom.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Simonds","United Kingdom","2014-01-17","Our return trip with Thomas Cook airlines was one of the worst that I have come across. The crew were offhand and the cabin administrator on charge of the others was positively rude. The meal numbers had not been checked at Cancun so they did not realise that the correct number had been heated. By the time they reached our row they had run out and we were told that it would take another 45 minutes. On suggesting that we may be given a complementary drink (either soft or otherwise )the cabin chief steward told us that this was not going to happen in no uncertain terms and blamed the Cancun caterers for placing the food wrongly. He then said that it would be 20 minutes. We received half heated chicken!","","","Economy","","","3.0","1.0","1.0","4.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","John R Montgomery","United Kingdom","2014-01-06","My experience of Thomas Cook Airlines is a much more positive one than the majority posted here. Travelling for the second successive year from CWL to PFO in high season their performance was flawless. On time both ways efficient and personable cabin crew who worked as team and OK seat comfort. I can be difficult to please but there was really nothing to fault - although the ticket cost could have been better. My son wanted a model plane which was in the inflight brochure and they cheerfully found it for him. I recognised some of the cabin crew as being the same from the previous year and I would suggest that having a tight knit team operating out of CWL helps to avoid some of the flaws that have been identified elsewhere.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Martin","United Kingdom","2014-10-08","Flew to Cancun from Manchester. Good flight with no problems. Paid for extra leg room seats not much space between passengers. My boyfriend is 6'2"" and he found it very small and had to change seats with me to the window seat for little bit of added space. Not worth paying the extra money for at all! On the flight back the staff looked like they couldn't be bothered and didn't even force a smile out. Food was thrown at us and everything was rushed. They had sold out of all duty free and there was no choice. If Thomson are bragging about how amazing this new Dreamliner is then you would expect better from it both staff and seating.","","","Economy","","5.0","2.0","2.0","3.0","4.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Brydges","United Kingdom","2014-10-08","First time on the Dreamliner Premium Class nothing but praise. We went Gatwick to Sanford 17th September and returned 2nd October. Everything went smoothly no delays or hold ups our own check in and boarded and unboarded first. Little things but help when you have paid quite a lot extra to upgrade. Cabin crew on both legs were friendly and helpful food lovely (I am a vegetarian) plenty of drinks offered and entertainment was good. If possible I would only fly Premium Class again. I made sure we had row 1 loads of leg room seats also big and comfy.","","","Premium Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Paul Bennett","United Kingdom","2013-09-18","11/09 LHR-BKK TG917 returned 17/09 BKK-LHR TG916. Outward flight only half full in economy so managed to get a block of 4 seats in the middle and slept for 7 hours. Really disappointed with crew they seemed to be going through the motions and really could not be bothered with giving excellent customer service. Seating OK and entertainment system was good. Flight arrived 20 minutes early which was a bonus and luggage received within minutes. Overall good flight but have come to expect better service from the crew. Inward flight left 20 minutes late which was strange as only 100 passengers on-board. Lots of space to spread out and managed to get 4 seats again which meant some sleep again. Crew were excellent and restored some of our disappointment from the outward flight. Food was good and we received lunch and dinner. Flight landed 25 minutes late in LHR. Luggage came through pretty fast. Overall both flights were good but Thai need to make sure they improve some of their inconsistent crew.","","","Economy","","8.0","4.0","3.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Peter Matthews","New Zealand","2013-09-17","We flew from Bangkok to Milan on the A340 in Economy restricted this has to be without doubt the most awful long haul seats I have ever sat in there is no legroom whatsoever and a video box under the seat in front makes things even worse. We were due to return to Bangkok on the same plane 4 weeks later and had decided to bite the bullet and pay for business class as the thought of sitting in similar seats on the return was unthinkable when we tried to book the business class seats we were informed that there were only 70 passengers and we could have a row of four seats each in normal economy for no extra charge so we took them up on that. The economy restricted seats on the other leg (Auckland to Bangkok) on the 777 were fine and we had no complaints.","","","Economy","","6.0","1.0","4.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K Naus","Australia","2013-09-16","TG474 28/8/13 Brisbane to Bangkok and TG225 Bangkok to Phuket. TG222 12/9/13 Phuket to Bangkok and TG473 Bangkok to Brisbane. Have just returned from Thailand. Have returned to Thailand twice with Thai and have found the service very good. They are fantastic with people with mobility issues and really look after you. I would have no hesitation at all in recommending Thai. The service between Phuket and Bangkok is a no frills service but between Bangkok and Australia is very good.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Milan Zelcevic","Canada","2012-04-29","Flew TAP from Lisbon to LGW on April 7. Great leg room new plane very courteous staff and regular/decent plane meal. I could not ask for more for such a short flight distance and such a cheap price.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","J Kristensson","Sweden","2012-04-22","I have flown to and from Brazil many times in the last year. Their airbus planes from Northern Brazil to Lisbon is old with seats falling apart and entertainment systems that don't work. Onboard service is horrible after the main meal is served cabin attendants disappear and if you press the service button they never appear. They serve alcoholic beverages with the main meal but you can't get a refill or an extra beer if you wish! Airport in Lisbon is horrible. In Frankfurt Lufthansa manage to board a 747 in 30 min but in Lisbon Tap takes an hour to board an airbus!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alfred Thomas","United Kingdom","2012-04-21","I bought a so called business class ticket from Sal Cap Verde to London via Lisbon. It was over 1000 euros one way and a night flight leaving at midnight arriving via Lisbon change of plane at 10.30 am. It was appalling! So called business class seats were ordinary economy seats on both flights. Food was very ordinary. No biz class check-in or priority boarding. Change of plane at Lisbon was awful with buses everywhere business lounge wasn't signposted and had to go through security twice at 05.30 am. No inflight entertainment to speak of just a central few screens and no headphones offered.","","","Business Class","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","F Michael","United Kingdom","2013-12-17","Flew Manchester-Cancun-Manchester on 30/11/13 - 11/12/13. We had pre booked seats well in advance and while this has always been honoured by TC in the past and was on this occasion I keep reading reviews of peoples seats not being reserved. I shouldn't have worried. Food was good. One or two passengers complain but seriously what do you expect a gourmet meal? It's not bad in the great scheme of things. The seat pitch is good and better than Virgin Long Haul and while the entertainment isn't on demand there is a wide range of choice. Cabin crew were ok going out much more attentive coming back. Will continue to fly with TC whilst we keep enjoying good experiences with them.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Gaztab","United Kingdom","2013-12-16","MAN-CUN-MAN 28th Nov/12th Dec. New to TCA A330 which has a had a complete interior re-fit only 31"" legroom but felt like more and was ample seats comfortable with a good recline new good/clear quality touchscreen IFE also with USB socket so you could charge any gadgets you have 8 movies various TV shows and music channels food good but not very big portions overall a good experience for a charter long-haul flight would have no problem using them again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Blakey","United Kingdom","2014-10-05","Where do I start? Fast bag drop off at Bournemouth what a joke same line for all so no time saved. The flight left on time and it was a very well organized and good flight. The return flight was interesting. It showed me why Thomson are good. There was a medical emergency 4 rows in front and the calmness and professional conduct of the crew was fantastic. The crew showed great compassion and comforted the patient and relatives.","","","Economy","","7.0","3.0","5.0","2.0","1.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ian Smith","United Kingdom","2014-10-05","Glasgow to Dalaman 22 Sept to 29 Sept return on a 757-200.The outbound flight's seating comfort for a four hour flight was extremely poor. I'm 5'10 not particularly tall but my knees were jammed up against the seat in front thankfully the woman sitting there didn't recline her seat or I would have been stuck. The return flight was better as it had Recaro seats where the seat pocket is missing giving more legroom which was more comfortable. It was a typical holiday charter flight full to capacity with the cabin crew working hard to sell drinks food and duty free throughout the flight. It got us there and back with the minimum of fuss but if you're over 5'8 just hope you have Recaro seating on the plane.","","","Economy","","4.0","2.0","4.0","3.0","0.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Chris Hughes","Australia","2013-09-15","Travelled SYD-BKK-VCO and back LHR-BKK-SYD - booked using Star Alliance points. Service was excellent both on the ground and in the air food good seat comfortable both for sitting and sleeping. Will definitely be doing this again.","","","First Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Riccardo Micci","South Africa","2013-09-15","JNB-BKK-JNB. Flight out from Johannesburg very pleasant crew friendly and food an improvement from previous flights I took on Thai. Return flight crew seemed to be doing passengers a favor by being there. Food at best can be described as mediocre even for economy standards. Overall very standard airline.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Rui Silva","Portugal","2012-04-21","BCN-LIS in economy. No meal service is being provided by TAP only drinks and peanuts! I believe TAP is not being fair to full fare passengers who expect a meal service onboard. Service was good but meal service non existent.","","","Economy","","1.0","3.0","3.0","1.0","0.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Alan Wan","United Kingdom","2012-04-17","LHR to LIS return. Outbound flight cancelled due to ATC strike. TAP call centre was closed so we headed to the airport early and the ticket office informed us we were automatically rebooked to the next flight there was a flight leaving in 45 minutes - they got us on it. Flight fine and included free sandwich and drinks. Return was fine there was a medical emergency which the crew handled well.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Ross","United Kingdom","2013-12-14","Dreadful never again will fly with Thomas Cook. Flew Gran Canaria to Glasgow on a very old 757. Dreadfully slow loading procedure (took off 30 minutes late and no announcements in the airport on the delay) didn't board by row numbers so chaos in getting up the aisle cramped legroom poor attempt at inflight movie (understandably poor quality on a plane of this considerable age). Cabin crew did make up for the experience slightly in flight but generally a horrible experience.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Clarke","United Kingdom","2013-12-13","Traveled Manchester to Barbados on the first flight out there on 10th November. We were even greeted by a steel band and water cannon salute. It was a comfy seat I think it was a new airplane and great service. The James Martin meal was lovely better than last time on another airline. Seat configuration was 2x3x2 so excellent when travelling in pairs. I would go on them again long haul.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Lloyd","United Kingdom","2014-10-05","Flight to Sanford in premium seating even though Dreamliner was only one year old it had dirty seats and crumbs in crevices and overall looked like it hadn't been cleaned properly for a while. Shame as overall the Dreamliner comfort levels and room were great. Two man crew never smiled during service and didn't stop economy passengers using the premium toilets causing queues to form which shouldn't happen when paying additional £250 per person for the extra service.","","","Economy","","8.0","4.0","2.0","3.0","5.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Marsden","United Kingdom","2014-10-05","Flight TOM 162/163 MAN-PVR-MAN outbound 11/09/2014 inbound 25/09/2014 on the Dreamliner. Both flights were good - the cabin crew were professional and cheerful on both flights. Had good seats in the premium cabin with plenty of leg room only one fault on the return journey was the table was too wide for the seat obviously original had been damaged. Only moan for the return flight was arriving back at Manchester 35 minutes early and then the plane was parked up for over an hour with engines running whilst Manchester Airport sorted themselves out. Captain was not happy. Had to deplane by steps and bussed to terminal - not a great end to what was a good holiday.","","","Premium Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Huggett","United Kingdom","2013-09-12","BKK-LHR TG916 11 September 2013. Upgraded Boeing 747 was virtually empty on the lunchtime flight from Bangkok to London which meant most economy class passengers had plenty of room to stretch out during the 11.5 hour flight. Flight departed BKK on time and shortly after take off drinks were served. The upgraded 747 has AVOD throughout which is great and the film choices were great. Two meals were served during the flight (lunch and dinner) and both were very delicious. The crew were very smart and pleasant and made continuous rounds with water orange juice cola etc. and the flight landed in London 30 minutes early. All in all a very enjoyable flight indeed.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Tanatip","Thailand","2013-09-11","TG930 BKK-CDG 26APR and TG931 CDG-BKK 13 MAY. It was the first time taking business class on the new A380 to/from Paris. I enjoyed the new flat bed seat very much. The seats are not aligned in the row so each passenger has his own privacy. I will definitely try this service again.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Philip Wiles","Portugal","2012-04-16","I use TAP in Europe on average 2/3 times a month usually very good staff usually much better than Iberia and with kids much better than BA. However just flown them Transatlantic and altogether a different experience - quite simply appalling. Firstly the airport VCP which TAP sell as São Paulo is actually in a different city Campinas. Onboard is a very cramped A340 with very limited entertainment all big screens in centre and no choice. Service dire though call button was faulty but answered 2 hours later. We upgraded on the way back and although better than TAP economy certainly lot of room for improvement given extra price.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","T Duarte","Portugal","2012-04-08","LIS-SSA and GIG-LIS. In Lisbon the usual mess at the gate and need to take the bus to get to the plane even on an expensive long-haul flight. The seats are awful very small leg room and entertainment system in the old A330 is very poor. The food is ok but flight attendants just disappear after the meals. Overall experience is average.","","","Economy","","5.0","2.0","4.0","2.0","4.0","","","2.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Garraway","United Kingdom","2013-12-11","Just returned from Banjul Gambia on TCX 1032/33. Not a good start when we all on board on time the Captain announced that ""sorry we need another 10 minutes to upload more fuel"". This made us actually 1 hour late - thought they would have known well before the flight how much fuel was required - doesn't inspire much confidence does it? Cabin crew were excellent and so was the food but how any self respecting airline can expect their customers to sit in a 28"" pitch seat for a 6 hours flight is beyond me: this is really appalling. This airline is rapidly loosing the plot - they want to present the cheapest prices simply forgetting that not everyone want this - most want Value For Money which is definitely what you do not get with them.","","","Economy","","1.0","1.0","5.0","4.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Booth","United Kingdom","2013-12-04","Don't ever fly with Thomas Cook to Goa. I travelled with a group of 8 people and booked their so called premium class seats. What a huge disappointment that was. As far as I am concerned Thomas Cook and Thomas Cook Airlines are not interested in their customers comfort and I would never use them on a long haul flight again.","","","Premium Economy","","","2.0","3.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Matt Camp","United Kingdom","2014-10-05","We booked with Thomson in the Premium cabin hoping we would be on the new Dreamliner aircraft unfortunately this was not the case and we were on one of the 767 aircraft. What I didn't realize until on the day was that they are still using old First Choice 767 aircraft and when I say old I mean the Aircraft looks like it hasn't had an update since it rolled off the production line nearly 20 years ago. How they can call what that 767 offers as a premium cabin and charge a premium charge for it is beyond me. Looking at the economy cabin I struggled to see what the difference was minus free drinks and an amenity kit was this worth the substantial increase in cost over the economy cabin I fear not. The whole aircraft was incredibly dated dirty and rattled like an old bus this wasn't what I was expecting flying with a company such as Thomson. I understand they are in the process of updating their fleet with the new sought after 787 Dreamliner aircraft but I really can't understand how they can charge such an amount of money to fly in the Premium cabin of the 767's. Our seats looked like they came out of a 30 year old Jaguar and had such little padding in them that we had to buy a large pillow for our buttocks for the journey back. The meals served were awful I don't exactly expect fresh gourmet food on an aircraft but from all the literature I was certainly expecting better than what we were served with. That brings me on to the entertainment on board or lack of shall I say yes they have got individual monitors in the backs of the seats with a control but the quality of the screen was awful. Scratches and marks everywhere and the picture quality of a 90's TV set which I suppose ties in with the rest of the dated aircraft. The entertainment on board was also woeful I haven't seen such a lack of entertainment since we only had 4 terrestrial TV channels. We must have been spoiled going on Virgin Airways expecting quality entertainment with brand new films on board not titles from 5 years ago. I fear that it is not only the aircraft that has let down the Thomson name but also the service despite being in the Premium cabin we were consistently served last for all meals and drink rounds despite expecting a dedicated staff and the galley being just in front of the Premium cabin. Again not like we missed out on much from the quality of the food but we expect to at least be served first after paying the premium cost. Although there was priority boarding there certainly was not priority exiting of the aircraft. Overall we are severely unimpressed with our experience and with it being our first long haul flight with Thomson I am afraid that it will be our last. There is a certain level of quality value for money and service I expect when flying with an airline and I am afraid they have not delivered on this occasion and have pushed us back into the direction of Virgin Airways where we know exactly what to expect.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Bowles","United Kingdom","2014-09-28","I felt a bit let down by this airline. We travelled as a couple long haul. We couldn't sit together on either leg of the trip as we didn't pay extra (£15 each each way) this was quite a big deal to us. There wasn't as much choice of movies/entertainment as the bigger airlines. Also the refreshments were pretty poor. There was only 2 complimentary coffees throughout the whole of the flight. Every other drink had to be paid for. Also I found it a bit cringey how they kept pointing out the different classes of the plane. For example telling economy customers not to pass the premium curtain under any circumstances or use their toilets. The seats are uncomfortable for long haul. The only benefit I found of the Dreamliner was the bigger windows.","","","Economy","","4.0","2.0","3.0","3.0","3.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Hughes","United Kingdom","2014-09-28","Flight from Manchester to Cancun 8/9/14 - check in was quick and efficient and flight left on time. A man took seriously ill approx 3 hours into the flight and we were subsequently diverted to the Azure's. We were stuck on the plane for approx 2 hours whilst Thomson considered their options with the pilots offering little correspondence to the customers. We were finally told we would continue and under the circumstances the cabin crew performed extremely professionally. Return flight no problems the only issues we had with the Dreamliner are the air conditioning leaked water a few times onto my partner on both flights and my entertainment screen would not work. Would fly with Thomson again.","","","Economy","","9.0","4.0","4.0","2.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Joe Lobbato","Thailand","2013-09-10","BKK-HKG 5 Sep. Business Class seat configuration on A380's is the worst I have seen. The table arm hits your knees since it sticks out into the customers area even when the table is folded and stowed. The video/music controller is stowed in the armrest in a location where a passenger cannot avoid pressing the controls unavoidably. The bins against the window constantly pop open.","","","Business Class","","4.0","1.0","3.0","2.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Andrew","Australia","2013-09-10","Flew from Melbourne to Bangkok on 777-200 then onto Tokyo on A380. Returning from Osaka on the 747 to Bangkok and back to Melbourne on the 777-300. Thai service was excellent from the Melbourne service centre to the check in staff. The Thai crew were great. Very welcoming professional and efficient. The cabin crew on all legs of the journey were excellent but particularly the legs to and from Melbourne on the 777's. The seats on the 777's although not lie flat were comfortable and had heaps of leg room. The A380 was very comfortable. The Business Lounge at Melbourne (Air New Zealand) was quite good and spacious with wine sparkling spirits and beer. The food was okay. Osaka was cosy but very good. What was a little disappointing was the Thai Business Lounge at Bangkok 'C' wing. It was an evening flight and very crowded. No wine or champagne available and a very limited food offering. I expected more from Thai and this was an area that if improved would improve the total Thai Airways Business experience. Apart from the business lounge at Bangkok I was very impressed with the Thai service and aircraft. Clean on time and great service.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","A Milligan","United Kingdom","2012-04-05","LHR-LIS-EWR. A lot better than expected great food and plenty of drink on offer. No champagne on the New York flight good breakfast on the first leg. Great lounge in Lisbon if rather small - if price is right I would book them again.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Thomas Echter","Germany","2012-04-02","Munich-Lisbon-Praia return. A serious improvement from last flights. Flights were on time connections worked well and the earlier departing flights to Africa from Lisbon make the journey shorter and much nicer now. Food was very good not much but fresh and well presented as it should be. Wine was - like always - very good. Nothing to complain about this time.","","","Economy","","7.0","2.0","4.0","4.0","2.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","W Moss","United Kingdom","2013-12-03","Flew from Manchester to Mexico on 16th November 2013 and returned 1st Dec 13. We had pre booked seats on the way out row 8 no premium cabin but the seats were good. Decent legroom comfortable seats and good inflight entertainment. Touchscreen TV where you can pause start and stop movies when you liked. Cabin crew staff on the other hand different story. Not interested in anyone no order to what they were doing. Each time I went to the toilet cabin crew staff was stood by the toilets being rude about passengers and made no effort to stop or hide conversations when I came to use the toilet. This I find very unprofessional and uncomfortable. Check in lady at Manchester had no customer service skills never once made eye contact. Return journey. Plane was changed that morning for some reason so the layout of the plane was totally different to what it was when people paid to pre book seats! This meant that pre booked seats went out of the window. The plane was old and very small. Arm rests didn't come up so you had very little space to move! The TV screens tiny and fuzzy. Entertainment on a loop and the sound was crackling! The plane was dirty and very uncomfortable. A lot of people very unhappy due to all the moving around etc including myself. I paid to pre book my seats for a reason. The rep at the airport said TC are allowed to make changes at anytime and if this causes problems with your seating arrangements then complain when you get home! Staff on this flight better than going out but I still feel they need lessons in customer service skills. I found the food generally ok for plane food. Breakfast on the way home was a bit naff though a muffin and a yoghurt I was very surprised you had to pay for soft drinks I get paying for alcohol but soft drinks I would have thought would have been included. Overall a very disappointing experience from booking to coming home.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Patricia Lyne","United Kingdom","2013-11-29","I travelled on a Saga Package to Turkey in Early October so didn't have a choice of airline. However everything about Thomas Cook was very good indeed with the exception of the leg room which was very cramped indeed. I am a vegetarian and the James Martin food provided was superb!","","","Economy","","8.0","2.0","5.0","5.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Haycock","United Kingdom","2013-11-25","Just got back from a TC holiday from Cuba. We flew from Manchester to Cayo Coco there were no premium option available on the flight as it is the new A330. However as someone with dietary restrictions I was appalled. I ordered a Gluten free meal but clearly their catering department cannot be bothered other than providing a gluten free roll. The side dishes are usually given in a separate box. My OH has desert cheese biscuits etc. In mine one gluten free roll that's it. Nothing to replace the pudding. Tea time came and once again the food was served. The cabin staff could not be bothered firstly looking up who had ordered special meals so was firstly given a pack of sandwiches and a box again with something sweet. On correcting them they delivered mine. No alternative for the sandwiches instead a box with a gluten free roll and a banana. Nothing else. The return journey wasn't much better.","","","Economy","","","1.0","2.0","1.0","1.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Scott Banks","United Kingdom","2014-09-22","Flew from Manchester to cancun at beginning of Sep. Was first time flying on the Dreamliner and overall it was an excellent flight. Check in was quick at Manchester and we boarded on time and took of on time. Sat in premium club cabin and paid £400 per person (return) for the pleasure. First drinks service was out promptly and each had two vodkas from the bar along with bar nibbles. Then served inflight meal of Thai chicken which was delicious along with coffee and choice of baileys or brandy to accompany. Plenty of legroom and room to move around and entertainment systems was fab. Couple of hours later the 2nd bar service followed. Ordered vodka again only to be told they had completely ran out on the first bar service. So asked for a beer (again none left). Third choice was a magners (again none left as ran out on first drinks round) so had to settle for a cocktail. This left a sour taste as between the 4 of us we paid £1600 to upgrade to the premium club cabin only to be told on the 2nd drinks service that they had ran out of most things. If they are marketing themselves as a premium airline and charge premium prices for the seat upgrades then they seriously need to have a look at including a premium drinks service as it's completely unacceptable to be charging these prices to upgrade and not providing the service to match. I notice that from next year that economy passengers are having free drinks included. I wonder how they are going to manage to provide 300 plus passengers with free drinks if they can't deliver right now to 50 passengers at the front. I'd rate the Dreamliner aircraft and crew 10/10. Drinks choice in premium club 2/10.","","","Premium Economy","","5.0","5.0","5.0","1.0","5.0","","","2.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Watson","United Kingdom","2014-09-22","Flew on the Dreamliner to Florida from Gatwick. Although these planes are quite new they already have a huge amount of wear and tear. The seats are wide but are uncomfortable on your legs after a nine hour flight and to get out of them when the seats in front are reclined you have to be a mountain goat. The arm rests could do with being about 2 inches shorter. The cabin crew out were average but the crew coming home made up for that they were excellent. Would I fly again - probably.","","","Premium Economy","","6.0","2.0","5.0","4.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Renfrew","United Kingdom","2014-09-19","4 of us flew Glasgow to Sanford in Premium. Reading earlier reviews I was apprehensive as it has been a long time since I booked a holiday airline. Quite a surprise. 787 was great and the captain was obviously proud on the outbound flight going into some details about this particular aircraft. The cabin crew worked extremely hard constantly in the cabin with food snacks and drinks. Unlike other carriers the crew did not vanish. Movie choice was good for the duration of the flight. Same high quality experience on the flight home. Sanford airport is very small but the benefits are obvious and on a holiday worth the trade off for expanded facilities. I would not hesitate to book with Thomson on this route/holiday again.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Kupper","Malaysia","2013-09-10","This airline is generally good with friendly staff and good food. Seat spacing in economy class is made for short Asians and probably not for taller Westerners. The leg space is minimal. It also depends on which flight and aircraft you hit you may be lucky (e.g. on route between Thailand and Malaysia) or unlucky (e.g. between Thailand and Pakistan) and hit the most likely worst operating aircraft still in service for Thai airways.","","","Economy","","5.0","2.0","4.0","5.0","3.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","R Young","Australia","2013-09-08","BNE-BKK with brief stopover and BKK-PEK. Both in Business and flights were very good. The service was warm and genuine and cabins adequate (neither the 777-300 or the A330 had the new configuration). Food was plentiful and tasty and exceeded the quality of our last Thai First Class experience minus the Beluga. Wine was reasonable but on the second flight we were the last to be served in the cabin and were sometimes forgotten (e.g no peanuts offered slow to offer a second glass). On time departures and arrivals for both flights check in smooth with help from the kerbside at BKK remote lounge at BKK was OK but beginning to look at bit worn. In general of a high standard and the flights were enjoyable.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Yulish","United States","2012-03-26","Return EWR-LIS. Aircraft spotless and comfortable. Entertainment System faulty both ways. Food quite decent. Crew efficient but indifferent to assisting the individual. Twice crew responded to my crew light by turning it off and walking past without a word. Do not expect anything but your meals and little else.","","","Economy","","7.0","4.0","2.0","4.0","1.0","","","2.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M van der Waal","Netherlands","2012-03-25","Lisbon-Fortaleza. No idea why TAP uses its oldest A330 on this expensive route. Extremely cramped old style not-working IFE and seats falling apart. TAP is winning prizes but not with these planes and not on this route.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Rebecca Lewis","United Kingdom","2013-11-22","We travelled as a family of four to and from Mexico. Considering I have flown dozens of times all over the world this has to be the worst experience yet. Firstly the cabin crew were unfriendly and found it appropriate to discuss their personal lives whilst handing out the food. They also found it acceptable to comment on the behaviour of someone else's child. Secondly we were given one pillow (of such cheap quality they were of no use) between three people and one blanket. When my 11 year old asked for another pillow the staff told her to look round for another one! Thirdly the crew took their breaks near to the toilets and felt it appropriate to read magazine and block everyone out even those who had queries. Fourthly the drinks are over priced and when you ring the bell to ask for another they just ignore. when we arrived to our destination we were so dehydrated as they also only come round a couple of times on a long haul. This really is an appalling airline. I accept it is a budget airline but really this takes the biscuit. Thomas Cook you need to up your game. We will never will fly them again.","","","Economy","","2.0","1.0","1.0","3.0","4.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Townshend","United Kingdom","2013-11-22","Just flown Thomas Cook Gatwick to Orlando - never again! Flight out was OK but coming back none of the aircraft seats reclined. Try spending 8 hours in a bolt upright position with very little leg room and a headrest that actually bends your head forwards. Needless to say nobody could relax let alone get any sleep on a night flight. On top of that one of our cabin crew was extremely rude and unprofessional they ran out of meal choices almost straight away the in-flight entertainment did not work properly and there were only a handful of pillows/blankets to go around. Worst flight ever which my back and neck is still suffering from a week later.","","","Economy","","","1.0","1.0","2.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Patton","Ireland","2013-11-19","Long haul Gatwick to Cancun. Didnt bother to check airline reviews as I wrongly expected it to be long but half way comfortable it was almost unbearable. Seats became painful after about an hour I spent most of the flight standing. I presume the seats were old and had no padding left. With a layout of 3-3-3 there was no room when seated I had to be bolt upright as my elbows would have no room. The staff were obviously stressed out with that working conditions you could barely move the trolley down the aisle. There were no free drinks or snacks but most of the time there was a trolley in the way selling scratchcards or duty free. Just a painfully uncomfortable flight. Also when we got there we were told that we were responsible for the airline departure tax on return was several stressed out staff taking cash only payments. I said i would pay but only if I got a receipt this was refused? Very strange behaviour not taking card payments or giving a receipt. Flight back was same as flight over but an hour shorter. Will do my homework and research to avoid another long haul from hell with TCA.","","","Economy","","","1.0","1.0","3.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Lismore","United Kingdom","2014-09-19","Flew home from Zante yesterday 16th September - I was impressed with the very new B737-800 aircraft and also the nice crew they looked after us all very well. Both outward and return flights were right on time. Great flying experience will definitely use again.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Galligan","Spain","2014-09-17","How can an airline who sells a premium service that says it includes a choice of meal fail to be able to offer the choice of meal? On our flight the stewardess came around asking what meal people wanted but by the time she got to the last 20 or so people there was only one option left! The poor stewardess told us this was a common event on return trips and head office just do not seem to want to address the problem. Shame as the service from the crew was very good but they are being let down by this problem. Also how badly designed are the Dreamliner seats. You need to be a four foot limbo dancer to be able to exit during the flight.","","","Premium Economy","","6.0","4.0","5.0","1.0","4.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Harlow","Thailand","2013-09-04","Bangkok to Chiang Mai in business class. Check in at Bangkok was smooth since there were no queues. Domestic royal silk lounge is brilliant for domestic lounge. When we got to the gate for boarding the flight was suddenly delayed 15 minutes for an unknown reason. Once we finally boarded the aircraft the staff were very friendly and all of them were willing to help you with anything. Seats on the B737-400 are not very comfortable due to the hard padding the tight legroom and the footrest which takes up even more of your legroom. Apart from the wide seats and smaller cabin I honestly felt like I was sitting in economy. Once we were all settled in the purser came around offering us a choice of drinks before take off. Not long after we took off the light snack was served. On this flight the snack was Cold Teriyaki Chicken with Salad which was not very nice. Apart from these small reasons Thai is a very good airline and I will definitely be flying with them again.","","","Business Class","","8.0","2.0","5.0","3.0","1.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Bell","United Kingdom","2013-09-01","Once again flown London to Brisbane return via Bangkok and the service and cabin ambience in economy was brilliant. Main strength is the cabin ambience (food and beverage selection AVOD and hygiene). The newly retrofitted 747s are very comfortable and AVOD has a good selection of entertainment. I would strongly recommend Thai Airways as it always is a pleasant experience.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","T Menezes","United Kingdom","2012-03-13","LGW-LIS LIS-LGW return. Checked in online and chose seats with ease. No queue at LGW for bag drop. Flight on A320 3/4 full free onboard service consisted of chicken roll strawberry juice and full drinks service including alcoholic drinks. Crew friendly and efficient; those in business class get served before economy so there is a 30 min wait for drinks after take off. Luggage claimed within 10 mins of landing! Checked in using machine at Lisbon airport which was really easy again no queue for bag drop. Flight on A319 2/3 full crew attentive same meal as outbound flight. Bags came off quickly. Free baggage allowance is very generous.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Hans Roloff","Germany","2012-03-08","Two flights in Economy - MAD-LIS on A319 LIS-DUS on A320. Planes were new and clean boarding procedures normal departures on time - just a brief delay in MAD due to heavy traffic. Onboard service ok - TAP is a ""full service airline"" even on the short flight from MAD to LIS you get a tuna sandwich and a glass of wine plus mineral water. The 3 hour flight from LIS to DUS offered little more a warm sandwich plus salad and pineapple slices - and only one round of drinks. Pleased with the price-quality ratio on these flights and plan to fly TAP again in the future.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ankers Graham","United Kingdom","2013-11-14","Travelled to and from Turkey at the end of October - holiday from heaven but flights from hell. Paid extra for the extra leg room seats but I wonder why as these were of an inferior quality and actually seemed narrower than the normal seats. Don't get me wrong I didn't expect plush seats but I did expect a little more than we got and certainly expected that I would be able to put the table across my knee to eat my meal. The extra legroom seats were also made pointless as the cabin staff were constantly blocking the aisle so they could sell their wares thus causing passengers wanting to get to the toilets to congregate in the space that was sold as the extra leg room. Inflight film looked like it may have been worth a watch apart from the fact the screen was so far away you would need binoculars to watch it and to hear it would be impossible in the extra leg room seats as to plug in the over priced headphones would mean sawing your leg off. Food was hot but pretty much inedible (to me at least). Luckily the food was included in the package as it is definitely not worth bothering with. No choice in what you are served up - just get what they have left. Yes I will fly again with them but only because the hotel I like in Turkey can only be booked through them. Yes it is a budget airline but they don't half fleece you when they take £30 each way off you for the extra leg room seats that are not fit for purpose.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Barnard","United Kingdom","2013-11-07","Flew to Cuba with Thomas Cook on 21/10/2013 A330 economy. I have to say after reading some of the reviews I had a few worries but I was presently surprised. I'm 6'4 and a bit of a wide load although the seats were a bit on the narrow side the leg room was very ample fortunately I have a skinny wife so I had a bit of over spill space I did keep leaning on the controls of her TV which she did find a bit of an annoyance. I don't go on flights for the food but it was quite good in fact much better than the last time I flew with BA and Thomson. Ok so you get nothing included for free but this is long haul Budget flying and worked out allot cheaper than other suppliers (£500 or so for the 2 of us). The cabin crew on outward and inward flights were brilliant. Very polite even when some of our fellow passengers seem to go out of their way to be awkward and rude. Please remember this is a budget airline! Looking forward to returning next year.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Hotchkiss","United Kingdom","2014-09-17","Poor quality service from this aspect of our First Choice holiday. Overcharged for baggage allowance and First Choice has failed to respond to the complaint. The staff at Rhodes failed to provide any information re flight delay and customer service best described as sullen. The so called budget airlines provide better service.","","","Economy","","2.0","2.0","2.0","2.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Taylor","United Kingdom","2014-09-17","Dreamliner passengers avoid seat 26C with all your might. It's adjacent to the toilets which is ok but everyone who passes this seat or waits there will lean on your seat back or whack it as they pass thump it with the food trolley the duty free trolley the snack trolley and anything else they can think of. There is no cabin wall at the rear of this seat. It is also conveniently furnished in black unlike every other seat which is a light grey so you can forgive passengers for not seeing it. This wears very thin on an 8/9 hour flight. It also doesn't help when some members of the crew are miserable as sin and don't even apologise to the row in front who got quite a down poor from 'condensation' as we took off. No understanding in her comments at all just a robotic response even dismissive and quite rude to the point of why are you even mentioning it. Poor sight lines to cabin safety demo and I'm quite tall and saw very little through the heads of people leaning into the aisle to watch. Good seat pitch though not quite as good as Emirates but a lot better on a medium haul flight.","","","Economy","","7.0","2.0","2.0","3.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Andrew Whitaker","United Kingdom","2013-09-01","SIN-BKK-SIN. Thai airways was fairly expensive on this route however timings and frequency to Singapore provided piece of mind when transiting in Singapore. Website was good however when asked if you would like to select seats now you feel you may not have to know and can do it after the booking not the case so after a phone call to London office that was sorted. Check in and boarding very punctual in both Singapore and Bangkok. Food was amazing and service quick efficient with staff being very nice friendly and smiley! seat was more comfortable in the A330 than the 773. Inflight entertainment was very varied. Would definitely not hesitate to fly with Thai international again would recommend.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Enz","Australia","2013-09-01","BKK-SYD was one of the worst flights I have experienced. The Boeing 747 used on this route looked like it had never been maintained in its 20 years of service. The seats are so uncomfortable if you're 1.75m or taller you can't even lean you head back because the seat back is too short. There was no AVOD and no overhead monitors just a few projectors which didn't even work correctly. Service was not very friendly and food was also less than average. I would definitely not recommend flying Thai on this route until they consistently use state-of-the-art aircraft's.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Smithson","Australia","2013-08-28","SYD-BKK CDG-BKK-MEL. First time flying Business Class and I was pretty impressed. SYD-BKK on 747 - upstairs cabin is very exclusive and calm in a 2-2 arrangement and very quiet. Seats are not fully-flat but perfectly fine for a day-time flight and I really liked the enormous storage bins on the windows - we didn't need to put anything in the overhead. 5 courses for lunch was a ridiculous amount of food! Crew appeared to have been doing their jobs a very long time and were just going through the motions. CDG-BKK a horrible airport in CDG but the A380 was excellent. Very comfortable fully-flat seats and nice big clean toilets. I am 6""1 and the bed was long enough for me. A380 is still quite loud if you are trying to sleep though. Crew seemed quite excited to be working the A380. Thai Lounges in BKK are a bit tired but plenty of space food and staff on hand and hardly anyone there. The chicken noodle soup is delicious! The final leg BKK-MEL was actually probably the best flight of all 3 - the 777-200 feels very very spacious in the J cabin even though its the same seat as the 747. Crew were upbeat and attentive food was good and the mood was very pleasant. Never a wait for a toilet on any 3 flights. Thai are a good but not great airline.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Margaret Salmon","United Kingdom","2012-03-05","My husband and I travelled from Heathrow to Funchal on the 13 Feb returned from Funchal via Lisbon to Heathrow on the 27 Feb. My husband needed special assistance and everyone was kind and helpful on each trip. Our luggage was delayed by a day on the return journey but it arrived safely.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Nuno Jesus","Portugal","2012-03-01","LHR-FNC. Onboard upgrade (cost of 250 EUR) for a 3hr 10 mins flight time. Technical problems on the original aircraft. Change of plane and departure 1h35 delayed (airborne at 8h16). Very poor meal service. Cold ""breakfast"" consisted of only cheese and ham plate and a piece of fruit. Hot bread and croissants and drinks offered twice. I saw the economy class meal and it looked better which makes no sense!","","","Business Class","","2.0","4.0","3.0","1.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","John Fernyhough","United Kingdom","2013-11-06","Manchester to Menorca Flight TCX2442 17 August 2013 Return Flight TXC2443. The outbound flight the scheduled aircraft was withdrawn and replaced by a standby plane. The standby aircraft had two less seats. As a result there was no seat for me and I was allocated the jump seat at the back of the plane. Thomas Cook offered a £70 voucher as compensation which I have rejected. The return flight to Manchester was delayed by nearly 6 hrs.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Antoinette Johnson","United Kingdom","2013-11-06","I travelled to Cuba which is a 7 hour flight I was shocked to know that you have to pay for soft drinks. I can understand if they were charging for alcoholic drinks but water and soft drink is disgraceful. We were given 15kg for a two week holiday but others were given 20kg we had to pay an extra £20 each way £40 for what others got free same holiday destination. Thomas Cooks priority was making money it is not customer service or customer satisfaction. We will not be cooking with Thomas Cook again. Most disappointing.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Kieran","United Kingdom","2013-11-06","Glasgow to Gran Canaria (Las Palmas) then Tenerife South to Glasgow. Both flights were on time with friendly cabin crew. Plane in both directions was a pretty old Boeing 757-200 which had seen better days although to be fair the outbound flight had been fitted with new seating. Flights on time in both directions food served was fairly average and pretty much what I expect these days. Main gripe is that 5kg hand-luggage allowance is pretty mean even Ryanair allow more!","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","H Monk","United Kingdom","2014-09-14","I flew Manchester to Sanford with Thomson on TOM144 outbound (August 23rd) and TOM155 inbound (September 6th). Both flights were on the Dreamliner. We were impressed from the outset. Bag drop and security were quick and efficient and the flight boarded on time and took off on time. We were pleasantly surprised when the captain announced that the flight would take only 8 hours! The crew were fantastic the flight smooth and hardly any turbulence other than having the seatbelt signs on for ten minutes just prior to entering the Florida area due to some clear-air turbulence though it was something and nothing. The inflight entertainment kept me my hubby and two daughters aged 10 and 12 occupied throughout without any boredom and the flight passed by quickly. On the return flight we again took off on time from a small and basic Sanford and the flight time was 7.5 hours. Again very smooth flight and efficient crew (except for one rather cheeky announcement from the head stewardess about adults not setting an example to their kids by standing when the seatbelt signs were still illuminated after landing) She had a fair point but made in in rather the wrong way! The only real problem was unavoidable we had to make a go around on landing (on time) at Manchester due to low mist on the runway which the captain kept us well informed about which resulted in sitting on the tarmac for fifteen minutes as by the time another plane was in our gate but this was a minor hitch rather a go around than a dangerous landing! All in all a very enjoyable experience and everyone I know who has travelled Dreamliner has been very taken by it and I would most definitely fly on it again in the future.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Bedwell Simon","United Kingdom","2014-09-14","Is it reasonable to expect that if you pay many thousands of pounds to take your family for a special occasion to Orlando you would assume that Thomson would help you have great time right from the outset? We are a group of six adults in three pairs due to travel on Saturday. When you buy a holiday you are asked whether you want to pay extra to ensure that you can sit together. However for me that equates to an extra £180. I assumed that if we didn't take the option at least the airline would try to sit us in pairs as I never expected to be six together. On flights with other airlines it has never been an issue. Always together on long haul. The other day I looked at our allocation and to my disgust we had all been split up. I went to Thomson because many of the unallocated seats were in better combination positions that we had allocated. No joy from Thomson unless I was willing to pay for change of seats even if no one had been allocated to them. They advised me to phone Thomson which I did. Again absolute stone wall response. I was told that because a computer had made the allocations that was final. I couldn't change to spare seats without paying even though no one had been allocated to them. I was told that buying a flight only entitled me a seat on the plane. Not a seat with a fellow passenger. So I asked ""on a long haul flight where I have three pairs of passengers nothing can be done to change our seating arrangements to spare seats without me paying"". ""No"" they replied. In one swoop it confirms that because computer says no Thomsons claim that where possible they will seat passengers from the same group together is absolute rubbish. It is all about money grabbing. I can understand it if I was popping across the channel but an 8 hour long haul. It makes a complete mockery of having a system where you can just buy a holiday with an expectation that you will sit next to your partner. Flying Sat 13/9 to Orlando from Gatwick.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Cayzer","Germany","2013-08-27","Overnight flight BLR-BKK slightly older but well-kept 777. Aside from a 10-15 minute delayed departure with no announcements flight was excellent. Quick and friendly check-in surprisingly comfortable seat on board service and entertainment great food delicious - the best economy meal I've had in a long time. Very relaxed flight and super smooth landing.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","James Rogers","Australia","2013-08-27","My wife and I flew to and from Phuket from Brisbane TG474 / TG225 4th August. TG218 / TG473 20th August 2013. We are much travelled around the world. However we must say we were extremely impressed with the courtesy friendliness and efficiency of all the airline Staff both on and off the aircraft. This in spite of what we consider the travelling ""cattle"". Made our long journey pleasurable.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","C Fernandes","United Kingdom","2012-02-28","LHW-LIS-FNC. We have done this route twice. Normally we fly direct but last minute flights to Madeira in December are hard to come by. On both occasions we missed our connecting flight to Madeira from Lisbon - no information is given to us on the flight of where we should go at Lisbon airport. When we approach customer services they are 9 times out of 10 very rude and give you the least amount of info required. You have to board the bus to get to another terminal to get to your connecting flight. Onboard cabin crew don't smile and the food is horrible. I have travelled with Easyjet to Madeira and I can honestly say that they do a far better job that TAP.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","E Rosenthal","United States","2012-02-22","Newark to Lisbon on an A330. Check-in was quick and pleasant. The attendant confirmed our kosher meal request. Since the flight was not full we asked to change our seat and it was done quickly. As Continental silver elite we were able to board early. Plane was clean the seating was 2x4x2. Legroom and seat width about the same as coach on other airlines. Seats were comfortable and there was even a foot rest. Blankets were needed for the first half of the flight which was very cold. Although we pushed back on-time we were delayed 30-40 mins. There was personal video with touch control. Our kosher food was brought to us early. Overall a good flight.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Buchanan","United Kingdom","2013-11-05","We have just flown from Manchester to Sanford we paid for premium and all we got was a bit more room. We had to pay for all drinks except tea/coffee we also had to pay for headphones. Staff were polite but didn't want to be there. On the return we had a problem with check in because our bags were over but under 30kg we had to open all our cases and rearrange. Then we were not allowed to take a handbag and our hand luggage we finally got through after paying. The flight again awful premium is a joke again nothing free. Pay all the way and when we asked for a pillow/ blanket we were told we had to help ourselves. We have always flown premium for the extra room etc and this was awful no drinks headphones amenity pack no pillow or blanket. Look somewhere else.","","","Premium Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Ward","United Kingdom","2014-09-14","EMA to Madeira. August 2014. Positives: Both flights departed and arrived on time. Both planes new. Negatives: Seating - cramped / uncomfortable. I'm 5ft 10 so not overly tall but 3.5/4 hours really is the limit. Food: You book a five star hotel but the experience on board is far from five star why on a 4 hour flight can we no longer order / pay for a proper meal? Being offered chips at 7am just doesn't work in my opinion / neither does a Kit Kat. East Midlands airport is an absolute joke and by the time you've 'dropped your bags off' and cleared security you have no time to buy something half decent to eat for the flight. Crew were OK. Miserable on the outward flight and to be honest they looked liked they'd had a rough night previous. Thomson flights aren't cheap but the level of service doesn't reflect this. I've booked this trip for my family independently for next year and booked TAP flights to Madeira. Just a note: why do people feel the need to say how bumpy their flight was? This isn't controlled by the airline and shouldn't be mentioned to quantify how well the airline performed on a particular trip!","","","Economy","","4.0","2.0","3.0","2.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Lovesey Robert","United Kingdom","2014-09-14","Gatwick to Sanford Florida 25th July 2014. Dreamliner 787 Boeing. 5 Adults 2 children. Check in quick. Slight delay - half an hour. Good flight smooth. Economy seats pre-booked together 3 in the middle and 2 adults either side at the very rear of the plane. Good leg room. good pitch no one behind the two seats each side. Mood lighting good. Window blinds are good with less noise from engines. The children's meals were passed out first which was good. Meals not the best. Service not bad. The female crew members could have been a lot more pleasant. All in all I would fly with Thomson again.","","","Economy","","8.0","4.0","3.0","2.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Leelamanit","United Kingdom","2013-08-22","Using the award ticket so it's my first time flying TG on long-haul economy. Turned out the B747 in service has had a refurbished entertainment system. The legroom was spacious surprising given they usually refurbish the aircraft to an often more crammed design. The service was good but mostly impressed by the quality of meal. Serving a little bit small for the entree but was very tasty. Staffs were very attentive and always offered drinks throughout the flight. The lavatories on the aircraft showed their age but didn't pose as a problem. Overall very satisfied and definitely was an improvement.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Schimnosky","Australia","2013-08-20","I have used Thai Airways from Perth to Bangkok several times and usually have found the service good! However on Sunday 18 August the flight was 1 hour late in takeoff from BKK. I note this has happened before because it makes the flight late on return to BKK once after midnight arrival. Service on flight was poor to bad. And check in at BKK airport a disaster! I requested a seat farther to the front as of my age and legs but was put to the back of the aircraft!","","","Economy","","3.0","3.0","3.0","3.0","3.0","","","3.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Rui Silva","Portugal","2012-02-22","LIS-VIE return. Online check-in outbound worked flawlessly. Clean and comfortable plane both ways. Professional and nice crew. Friendly on the return flight. The food was the best - on both flights a full hot meal served in economy. I believe TAP is one of the few airlines offering a hot meal on a European 3 hours flight. Overall price of the flight was very good.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","G Dufoyet","France","2012-02-20","BCN-LIS-ORY. Check-in in BCN fast and efficient common lounge in BCN busy but nice environment. Lounge in LIS small but nice decor. Delayed departure ex-BCN but arrived almost on time. Seats on both legs are typical European business class. Flight attendants extremely friendly and approachable. Dedicated and separated check-in and ticket desk for business class passengers in LIS extremely polite and helpful agent. Portuguese meal on LIS-ORY flight which was delicious.","","","Business Class","","9.0","3.0","5.0","5.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Wood","United Kingdom","2013-11-05","I have just returned from holiday from Tunisia we flew from Birmingham TCX4028/9 16th until 23rd Oct 2013. I agree the legroom is not the best but you get what you pay for I'm well aware when I travel on a charter flight that your not going to get legroom so I cant understand why people complain about their seats. If you want comfort pay to go business class with British Airways. The seats in general were very good and the crew had told us that the aircraft had just had new seats fitted. Products are expensive to purchase on the flight but again its a charter flight not a scheduled airline so you have to expect to pay the airline is a business at the end of the day and has to make money! The meal was very nice made by James Martin and we had a choice of meal on way home something that my airline back in the day did not offer. Staff onboard were excellent on the outward flight spoke to every row of passengers and were very funny. Inward flight crew were very good again. I shall be flying with them again.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Barbara Fletcher","United Kingdom","2013-11-05","While the flight there and back was very good and the food was lovely we felt totally ripped off because my husband paid £200 to upgrade us to premium the only good thing about it was by passing everybody to get through security. I know other airlines give you free drinks newspapers  headsets and amenity kits wine with dinner and choice of food. No such luck with Thomas Cook you get a little bit extra legroom and priority boarding. I enjoyed the return journey more because the cabin crew were much more friendly. Next year we are going with Monarch. We flew from Manchester to Sanford on 4th of October and returned on the 18th.","","","Premium Economy","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","James Howard","United Kingdom","2013-11-05","Flew from London Gatwick to Cuba Varadero. All flights on time food leg room all really good. Entertainment system showing age compared to Virgin but all worked ok. Legroom and service the same as Virgin. Would fly with them again.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","David Webb","United Kingdom","2014-09-14","We flew from Dalaman Turkey on Monday 8th Sep. We were 25 mins from Luton the pilot told us there was a security problem at Luton airport. They had evacuated the airport. He told us we were diverting to Stansted and there would be buses to take us to Luton. There were 20 other planes diverted to Stansted at the same time when we got through customs we waited 2 mins and a message came over the tanoy that our busses were waiting for us. 90 minuets later we were in our cars on the way home.","","","Economy","","10.0","3.0","5.0","3.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Moss","United Kingdom","2014-09-14","Dreamliner. Flew to Cancun on 21 August 2014. The aircraft itself is ok. Food is disgusting and no choice. You have to pay if you want a drink with your meal! How ridiculous! Toilets were filthy. On the inbound journey water from the lockers above poured over me. We had to beg for headphones. One female member of staff was quite rude. Never ever again will I go with Thomson.","","","Economy","","6.0","3.0","1.0","1.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Philip Newnham","Australia","2013-08-18","Day flight from Sydney TG 476 suits me and back TG 475 even better with the next day landing. My first journey to Thailand was in 2010 on a Boeing 767 great then the next journey in an Airbus A340-600 probably the best jet I have flown. Then the 747-400 are in again all flights were on the refurbished Jumbos. Only one flight the cabin crew were very seasoned attendants. Why does the return flight TG 475 nearly always run late departure. To Sydney on Tuesday 13 August the jet departed at 23.50 a long wait at Suvarnabhumi airport and longer wait for passengers at Sydney for return.","","","Economy","","10.0","5.0","4.0","3.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","C Chun","Thailand","2013-08-14","BKK-SYD. MEL-BKK. Flight out was on 747-400 and we sat downstairs in the mini cabin 2x2. The older crew were professional but lacked the warmth that one associates with Thai hospitality. You felt like they were just going through the motions. The food was pretty mediocre but overall it was a comfortable day flight. I was a bit worried about the noise from the kitchen next to our cabin but we didn't hear anything. Our flight back out of Melbourne was much more enjoyable - better aircraft (777) crew were attentive and smiling and the food was surprisingly very good. I think it's the best meal we've had on Thai. One thing we did notice was that the seats were not as flat as on our outbound flight. Not sure if they have 2 generations of seating or maybe our seats weren't working properly? The inflight entertainment had to be re-started a few times. Overall Thai is good value for money though the lounges are pretty standard.","","","Business Class","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","L Tubaro","Italy","2012-02-13","Milan to Lisbon and back. Did several times. Overall a fairly good experience. Always on time. Professional cabin crew although never smiling. Onboard service adapted to the duration of the flight and better than other flag carriers on European routes. Will fly TAP again without hesitation when going to Portugal.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Reddy","United Kingdom","2012-02-11","MAN-LIS return. Check-in at Manchester good no queue and they gave me my preferred seat. Check-in on return leg longer but still fine. Flight outbound and on return was 50% full. Inflight catering good both ways considering a short haul flight. Free glass of wine outbound. Only minor drawback was they only came around once with the drinks on both flights. Price paid comparable to fares charged on budget airline.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Celso Clementino","Brazil","2012-01-24","LIS-GRU on A332 business class. In LIS the VIP lounge is well used and only has 3 bathrooms which is insufficient causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.","","","Business Class","","3.0","4.0","1.0","1.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Eileen McIntyre","United Kingdom","2013-10-29","Travelled to Orlando 11/10/13. Paid to upgrade to premium cabin which in my opinion was rubbish and a rip off the seats were about the only good thing on the outward journey. On the homeward journey had to sit on a pillow because the seat was broken cabin crew not interested in my predicament. Food was awful and had to pay for head sets not given any free drinks or blankets on way home. Also no freshen up packs or hot flannels.","","","Premium Economy","","","1.0","2.0","1.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Verrall","United Kingdom","2013-10-29","Flight from Gatwick to Antalya 19/10. Arrived at airport and told by TCX staff delay with no explanation and very matter of fact in nature. Just told announcement at 3.00pm. Eventually flight took off 3.30 late again no explanation other than hearing from staff on plane that replacement plane was found as original had been hit by lightening the day before! TCX fully aware of issues no offer of voucher to compensate.","","","Economy","","3.0","4.0","3.0","0.0","0.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Earl","United Kingdom","2014-09-10","Birmingham to Orlando on Sunday 17 August. Excellent flight on a new Dreamliner. Plenty of leg room comfortable seats and attentive cabin crew. Pushed back 10 minutes early and kept updated by the captain. Food and drinks good. Return flight on Sunday 31 August. What a difference! We arrived at the airport to be told the return flight would be on a 767 not a Dreamliner disappointed but not big problem. On board the Captain had a rant amongst the things he said was ""its not my fault that we are not flying the Dreamliner and its not the fault of the cabin crew so I expect you to treat them with respect"". It seems the crew were rostered at short notice and what a miserable lot they were. One female member banged into me every time she walked up and down the aisle without once apologising. After dinner an announcement was made that if you wanted anything else you were to come to the galley for service. The curtains were drawn and the cabin crew were not seen again for several hours. Having crossed the Atlantic at least 20 times I have never heard such announcements. The seats on 767s are very hard and the leg room minimal. I conclusion 10/10 for the outbound flight 3/10 for the return flight.","","","Economy","","5.0","3.0","3.0","3.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ann Markham","United Kingdom","2014-09-06","TOM126 and TOM127. Over 5 hour delay at Manchester to Sanford Orlando no information given at gate £5.00 meal voucher given after 3 hours didn't cover cost of sandwich and coffee on return from Sanford 2 weeks later no Dreamliner everyone in small seats TV screens not working my seat covered in crumbs and an hour late into Manchester. Thomson at its best.","","","Premium Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","U Bode","Colombia","2013-08-05","Bangkok-Hong Kong on 747-400 in First. Initially I did not want to book F but the Price was only 100 Euros over Business and 200 Euros over Economy so decided to pamper myself. Pre-booked meal (Scallops) which was ok but not too special either maybe I should have opted for the meals offered in the Menu. The starter was very tasty though. Beverage selection very good Dom Perignon as welcome drink. Not the newest F Cabin but very spacious feeling and I really enjoyed the rather quick flight. As I flew in from Frankfurt into Bangkok I could use the Royal First Lounge which is always a very special treat. Had time enough for the 30 minutes Neck and Shoulder and Feet massage simply very relaxing. Also used the shower facilities there and started refreshed the leg to HKG. Overall very recommendable especially as the Price was extremely competitive.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Abbott","Singapore","2013-07-31","Long weekend in BKK. Unfortunately my wife was taken unwell whilst we were there and the doctor didn't want her walking about on our return trip to SIN. Obviously we hadn't requested assistance at time of booking as didn't know we'd require it. No need to have worried - Thai did a great job whistling up a service agent with a wheelchair at Suvarnabhumi and called ahead to Changi so there was a wheelchair waiting at the gate there too. Well done Thai very impressed and genuinely grateful for the care shown to my wife.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Janet Irwin","United States","2012-01-19","Horrible so called ""First Class"" experience. The Inflight magazine has articles about the new chefs and the menu had a special chef's selection dish. But crew said chef menu was not available and we got some horrible pasta dish - so overcooked it was crunchy. The red wine was good but the flight attendant kept snatching my glass off my table when she walked by instead of offering a refill. The second meal looked worse I passed. The flight crew rushed to serve as quickly as possible during the first hour of the flight and then they disappeared into the galley and got angry if you approached them to ask for anything. Entertainment included only 3 movies in English and one had a problem with the English track.","","","Business Class","","3.0","2.0","1.0","2.0","2.0","","","1.0","0"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","H Mitchell","United Kingdom","2012-01-18","Flew from MAN to LIS on 9th Jan 2012 and returned 14th Jan 2012 with partner and 16 month old. Flight crew on both journeys were friendly and arranged for us to move seats so we had a row of 3 seats to ourselves which made for a more comfortable flight with a toddler. The food was ok nothing fantastic but considering we paid the same price as we would have done flying budget we have no complaints. No inflight entertainment as such but for a 2.5 hr flight this isn't really a problem. Overall very happy with the service received and would certainly fly with the airline again.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Lynda Morley","United Kingdom","2013-10-29","We flew from Gatwick to Cancun on 5th Oct. Seats on plane are better than they used to be with plenty of leg room meals looked ok although I don't like food on any plane. We must have been the lucky ones travelling with TC considering all the negative comments everything went smoothly and found staff extremely helpful.","","","Economy","","10.0","4.0","5.0","0.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Hope","United Kingdom","2013-10-23","We flew from Manchester to Las Vegas a 10 hour flight on 29/09/13. On the way out they hadn't had their delivery of headphones or something so we couldn't watch anything on the TV's which when you have a 10 hour flight is usually the best part 10 hours with nothing to watch isn't much fun. I've flown with various flights long haul and have to say Thomas Cook have been the worst so far one measly meal and a snack over 10 hours is rubbish no free drinks which you get with KLM when flying long haul. They also ran out of meal options by the time they got to us so we only had the one option and it wasn't that great. It was slightly better on the way back as we had headphones this time but the choice of entertainment was very poor four films that were on a loop and when your film finished you had a wait in between before you could start watching something else. Other flights I've been on long haul have much better entertainment with multiple channels playing tons of films programmes etc constantly throughout the flight. I won't be flying with Thomas Cook long haul again.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ian Robinson","United Kingdom","2014-09-06","LGW-REUS-LGW. We flew with our 2 grandchildren last month. Check in was relatively easy and we were airside in approx 25 minutes. Boarding was OK although there was some confusion with the wrong passengers sitting in the emergency exit seats which caused a delay and resulted in the pilot saying unless it was sorted out in 2 minutes we would miss our slot and would incur a 2 hour delay. This did the trick and after a rapid push back and taxi we were airborne very quickly albeit 25 minutes late. The flight was uneventful although quite noisy with happy families and kids looking forward to their holidays. The return flight was the same although we departed and arrived bang on time. Overall good holiday flights with friendly and efficient cabin crews and as a result I would have no hesitation in recommending Thomson Airlines.","","","Economy","","8.0","3.0","5.0","3.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Cornelius Jones","United Kingdom","2014-09-06","Flew from Gatwick to Antalya on 22 August with return on 2 September. Bag drop took over an hour from 7.30am in the morning. There was no management organising the long queues and with one side overflowing we were sent to the opposite side which was a shorter queue. However the side we were told to queue in only had two people working on the 15 desks. At 8am one left leaving everyone frustrated. The flight was delayed by an hour. On arrival in Antalya the plane parked up in the middle of the airfield so we had bus transfers. Our luggage took over an hour to arrive from the plane. Another 4 planes arrived after us and they all left the baggage reclaim area before us. I appreciate that this is not the fault of the airline however I am sure that the lack service provided to them is reflected by how the airline is viewed by Antalya Airport. The return flight was only 45 minutes late leaving. The aircraft for flight TOM707 must have been one of the oldest planes I have ever been on. At take off I had water dripping down on me we were sitting in row 12 and 13 by the exit door. If you touched the door it was like an ice block. My daughter asked about a blanket and had to buy one for £5. When we landed at Gatwick at 2.15 in the morning the plane was parked so far from the main terminal building it must have been over a mile walk. One last thing to mention; why do Thomson ask you to check in online and print off your boarding pass? At Gatwick and Antalya they just ripped them up and issued a boarding card!","","","Economy","","3.0","1.0","1.0","3.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","O Muller","Switzerland","2013-07-28","ZRH-BKK-HAN and back BKK-ZRH. Intercontinental flight on A340-600 BKK-HAN with A330. Smooth check in ZRH but the Panorama lounge they use in the midfield terminal is far less comfortable than the alternative Swiss lounge in the main terminal. Kindness and attentiveness of the FA were exemplary. Food was good but not outstanding. The seats are not as bad as such on the A340 but one keeps wondering why they have not gone straight for the flat bed option instead of this 170 degree version. On the A330 seats were old style with a touch of being worn out. No food choices which is surprising for C Class. Lounges in BKK are very comfortable. IFE comprehensive.","","","Business Class","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Heath","Australia","2013-07-24","Frankfurt - Bangkok TG 921. Great flight on time. Flight attendants excellent and food great. Overall an excellent flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","Carlo Tomaselli","Italy","2012-01-17","Lisbon to Recife but returned after an hour due to oil smell in cabin - while waiting for second plane no information was given no food was offered. Recife to Lisbon had problems on entertaining device (films were stopping by themselves and most games weren't being loaded). Breakfast snack was frozen and flight attendant was rude at my complaint.","","","Economy","","6.0","3.0","2.0","2.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Paterson","United Kingdom","2013-10-22","Delayed 3.5 hours flying home from Lanzarote on Sunday no apology explanation or offer of a voucher. My friend was delayed departing on the outbound flight for the same period off time on the way out to Lanzarote. Meanwhile my mother sister and niece faced a 5 hour delay at Murcia airport. All were flying with Thomas Cook. It seems strange that they have 3 or so flights departing at exactly the same time both inbound and outbound and there is always one that is delayed by similar times due to 'technical errors' in one case and no explanation for the others. I also have never met such rude cabin staff on a flight.","","","Economy","","","1.0","2.0","3.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Harry Bratley","United Kingdom","2013-10-22","6 October East Midlands to Lanzarote. Airbus A321 booked extra legroom seat A26/A27 next to a door so no window but quite comfortable. Standard seats looked very tight and uncomfortable. Departed 15 minutes late but arrived 30 minutes early. Cabin crew very unprofessional. Never smiled and just threw food and drinks etc at everyone. In this day and age 5kgs hand luggage limit is ridiculous! Travelled with TCX because they were much cheaper than Jet 2 on this occasion. However Jet 2 can certainly show the TCX staff a thing or two!","","","Economy","","4.0","3.0","1.0","1.0","0.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Jeremy Pawson","United Kingdom","2014-09-06","Mon 25 Aug Leeds/Bradford to Corfu. What a disaster. Supposed to fly 22.15 processed through passport control - 10 mins later flight delayed then back out again. Waiting in arrivals (no seats) and no information either. Flight cancelled to 11.15 following day. 1.45 coaches come to take us to hotels. 50 fellow travellers on coach outside IBIS in Saltaire Shipley only 4 rooms. Got back to airport Tuesday 26th flight delayed again. A complete disaster and every single passenger was up in arms. Flight supposed to have been cancelled for bad weather but we couldn't understand why other flights were arriving and departing turned out it was a medical emergency diverted to Manchester. I understand these thing happen but why lie about it. Never again will I use Thomson.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Darren Cunliffe","United Kingdom","2014-09-06","TOM162 MAN-PVA 21st August 2014 Manchester to Puerta Vallarta on a Boeing 787 Dreamliner. Absolutely brilliant service from the crew lovely clean aircraft ample leg room great attentive service and rapport with the crew. Adequate information and ultimately an enjoyable long haul 10 hour flight.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Charles Kennedy","United Kingdom","2013-07-22","SIN-BKK: kudos to Myanmar Airways International with whom I was booked on this route - their flight was cancelled and I received a very gracious email from their station manager in SIN the day before travel with an e-ticket on Thai Airways attached. Check-in for the Thai flight was very slow comically so but after that everything went well - boarding was very quick and efficient despite the full load on a huge Airbus A340-600 in full long-haul configuration (8F/60J/199Y) - must be a treat to fly short haul in a flat bed. Even in economy the product was impressive with generous seat pitch (34"") on-demand entertainment and a full hot meal service despite the short flight time (less than 2h). Cabin crew were incredibly kind and friendly flight was smooth and landed on time. Immigration was very quick under ten minutes and bags arrived pretty soon. I'm not a huge fan of the aesthetics of Suvarnabhumi airport but it is very functional. Have never had a bad flight with this airline and for me their spotless record remains unblemished.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Nicholas Broun","Australia","2013-07-21","TG486: Perth to Phuket. Excellent flight to Phuket flight was on time the in flight service was incredible. The food was delectably delicious and the drinks were great very kind and attentive flight attendants who catered to our every need. The seat was excellent it reclined to a flat bed on an angle of 170 degrees blankets and pillows provided. Movie choice was good. TG485: Phuket to Perth. Again a good flight with Thai Airways a night time flight (12.30am departure) flight attendants served dinner and quickly cleared allowing passengers to go to sleep. Fruit and sandwiches served for breakfast.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","P Agra","United States","2012-01-17","LGW-OPO-LGW. On the flight out I was upgraded to business because coach was fully booked. Service was great with attentive staff and a proper meal. Flight left and arrived a bit late but service onboard was generally positive. On the return the plane was almost empty and therefore had 3 seats to myself. Service was ok for a two hour flight and we were given a snack which was fresh and tasty.","","","Economy","","9.0","4.0","3.0","5.0","3.0","","","4.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","R Farrow","United Kingdom","2012-01-10","My wife and I flew to Madeira via Lisbon Dec 2011. I find there is no leg room on any flights and am disappointed with food provided. I would rather have the option to pay for something I like rather than be forced to accept food I am not interested in. We were confronted with a short connection in Lisbon there is no correct signage for transfer signs are confusing and difficult to understand. Security staff are rude unhelpful and inattentive connection staff provided little explanation of the processes we were simply dumped on a bus. My thoughts are how many other loyal customers TAP are loosing with this level of service TAP needs to up its game and provide a better level of service.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","James Baines","United Kingdom","2013-10-22","The worst ever flights. They make even Ryanair look good and that's hard to do. From Manchester to Holguin Cuba the laziest and rudest cabin crew ever known atrocious ""Food"" worst inflight service imaginable inflight entertainment service not working to make up for that they offered a free drink. The flight back was even worse they kept the cabin at freezing so that you could not sleep that's because they want to disturb you every few minutes by trying to flog you their incredibly overpriced items and of course the food was just as bad. We intend to go back to our favourite resort in Cuba next year but we will not fly this ""Mickey Mouse"" airline ever again.","","","Premium Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","T Bracken","United Kingdom","2013-10-22","Coming back from Turkey last week queues at the airport were very long. I found out why these queues are caused by people with overweight bags. They know the rules. Why don't the Thomas Cook staff tell the check in desk to inform them when they have got a customer with an overweight bag so these people can be moved to a separate queue. The ones that stick to the rules can then go through without problems.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ian Bignell","United Kingdom","2014-09-01","Flew Premium LGW to Orlando Sanford and return August 2014. Flight out was excellent - everyone was wide awake and excited seats were comfy and managed to snooze. Food was good and drinks service was regular - very attentive and pleasurable cabin crew. Slightly frustrated that leaving the cabin was a free for all with economy but I expect that is because I am used to premium classes being given priority with BA and Virgin. Flight back was a completely different experience - cabin crew were okay and worked hard with what they had but that was the issue - no drinks no snacks no nothing - choice was full fat pepsi or water for the kids everything else had been used on the flight out - no crisps nothing. Food was very poor and the breakfast inedible. Probably the most frustrating things was the seats - you just could not get comfortable to sleep at all and the arm rests between the seats are so poorly designed that you could not move or get in or out. Dreamliner lighting not used properly which was a shame. So close to being a good product but for the price it will be BA or Virgin in the future.","","","Premium Economy","","5.0","2.0","3.0","1.0","5.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Johns","United Kingdom","2014-09-01","Flew to Cancun on 5th August TOM28. There were 3 of us 2 adults and one 7 year old. Having missed out on a holiday in 2013 we decided to treat ourselves and upgrade to Premium. I cannot fault the outbound flight. Priority check-in with separate baggage check-in and separate security passport control all taking no more than ten minutes or so. Staff - friendly and attentive got customer care spot on. Came round with drinks trolley numerous times. They were happy to make conversation and made a fuss of the kids. Food was good with a very good choice - sparkling wine or orange juice was offered pre-flight which was a lovely touch. Separate meals for the kids. Snacks offered with drinks and some small chocolate bars offered. The individual mini desserts were particularly good and the inclusion of an afternoon tea prior to landing was again well thought out. The plane: Nice wide leather seats with moveable head rests lots of leg room with pop up leg rest blankets pillows and a travel bag with toothbrush eye patches ear defenders all a nice touch. The actual plane noise was minimal with auto dimming on the windows. Inflight entertainment: Good selection of movies for adults and kids nice quality headphones handed out once seated there were also music channels some interactive games and some drama and comedy channels a pretty good selection with some quite new films. Now the bad the return. 19 Aug TOM 29. We were so disappointed after having a fantastic family holiday no welcome onboard. All extras that had been handed out to us on the inbound flight - head phones etc were just thrown on your seat The three women and one guy barely managed a smile let alone spoke to customers. I was reading my magazine and I had a menu thrust over the top. Food trays were whisked away swiftly. The main meal was a poor reflection on the outbound meal. Main course was as uninteresting the dessert was written on the menu as a chocolate indulgence - well it was one squirt of vanilla whip and one chocolate whip on a piece of sponge. Drinks offered with meals. We did not see the waiting staff for about 6 hours as they eventually pulled their curtains and were not seen till breakfast not even to check everyone was ok or offer water etc. There were supposed to be two different inflight entertainment menus one outgoing one return. Well we had exactly the same films and offer on both journeys.","","","Premium Economy","","","5.0","1.0","2.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Jason Kinder","Canada","2013-07-21","Flew FRA-BKK-MNL on July 12/13. A380 flight out of Frankfurt excellent highly recommend upper deck economy if you can book your seat in advance. Small cabin great attentive service. A330-300 from Bangkok to the Philippines was once again warm Thai hospitality first time using them wouldn't hesitate to again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Tony Hall","Australia","2013-07-19","BKK-BNE business. Boarding was problematic as the air bridge was not working and we had to be bussed to the aircraft. This delayed boarding and subsequently departure. As a result I missed out on the offer of welcome drinks magazines etc and had to request them specially. However these and other shortcomings that I reported to the FAs were promptly and pleasantly rectified. The seats are not flat bed and seemed on the narrow side but I was able to get some proper sleep. Food and drink were good.","","","Business Class","","8.0","4.0","5.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Wilson","United Kingdom","2013-07-19","BKK-SYD-BKK Business Class on 747-400s as part of a longer itinerary from LHR to/from NZ. In both cases placed in upper deck of 747 which was a quiet but pleasant cabin. At BKK it is always a delight to be able to use the Royal Orchid Spa in advance of flying C Class on TG and that proved to be exceptional although the lounges themselves are looking tired. Boarding was reasonably orderly with a warm welcome. The angled lie-flat business class seat was fine for the SYD-BKK afternoon-evening flight as it is comfortable for relaxing reading watching movies and snoozing but found it difficult to get much of a sleep on BKK-SYD between the cabin being too warm and sliding down the seat. Service from cabin crew was friendly and efficient. The meals were adequate although not outstanding. All but one of the main courses and desserts were mediocre but the starters and range of drinks were quite good. Inflight entertainment system had a wide range of movies and reasonable TV and music selections enough to keep me occupied. Only downside was an excessive level of high volume announcements so loud that it is deafening through the headphones. Thai's Business Class is ok but the angled lie-flat seating has had its day and it could do with a bit more effort in quality of catering (certainly the quantity and range of choices were reasonable) which would complement the excellent cabin crew.","","","Business Class","","6.0","2.0","4.0","3.0","4.0","","","3.0","1"
"tap-portugal","/airline-reviews/tap-portugal","TAP Portugal customer review","M Konstantopoulos","Luxembourg","2012-01-06","MUC-LIS. Flight full. A320. Travelling with wife and baby. Delay at the gate but arrival delayed only 10 mins. Very tight space in the cabin. FA's finally asked in we wanted a security belt for our baby. In general FA's unprofessional with ups and downs in their behaviour. Flight entertainment not existent. Around 20 minutes before arrival they activated the moving-map system. Warm meal one of the worst tasted on a flight.","","","Economy","","3.0","1.0","2.0","1.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Glenn Brown","United Kingdom","2013-10-20","Flew from Gatwick to Antalya on 10th October. Flight due to leave at 9.30am - was delayed till 4.30pm. Reason given for delay was a technical issue with the plane. A painful 9 hours in Gatwick for all passengers - given that most would have arrived at 7.30am for check in. Food vouchers were given out - if you happened to hear about it. Returning after a good holiday on October 17th we experience another set of delays. The 5.15pm flight from Antlaya did not leave until 10.30pm. The reason for delay was the incoming flight was struck by lightning during a torrential storm and had to be diverted to another airport for landing - before coming back to Antalya. So I was OK with this - and happy to be finally on my way. Only for the announcement on the plane that we were going to have a stop in Vienna ! - to pick up a replacement set of cabin crew - as the existing crew would have worked over their hours and could not per regulations fly with us to London. Thomas Cook lost all credibility here by not telling us this info before we boarded the plane (so passengers had a chance to advise anyone meeting them at Gatwick of the change in arrival time) - and also they lied to passengers by saying we would only be on the ground at Vienna for 5 minutes as the replacement crew would be waiting for us. This was not the case - we were on the ground at Vienna for 1hr 20 minutes (in the plane) waiting for the replacement crew to arrive from London. Finally we get underway with another painful 2 hours at Gatwick - arriving at 3.45am - much later than our scheduled 7.50pm arrival. Thomas Cook lose all credibility by their dishonesty and lack of clear information on flight delays. Just be upfront and give the facts when you know them - don't dress things up to save face. I also question the large number of flight delays they have - as evidenced by the comments of other passengers. Why does this airline have so many technical issues with their aircraft? It means if you book with Thomas Cook you have to factor in long delays to your trip. Otherwise book elsewhere.","","","Economy","","","4.0","4.0","4.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Barron","United Kingdom","2013-10-20","Antalya to Gatwick on 18/10/13. Flight delayed by 3 hours no one from Thomas Cook could be bothered to tell us while checking in. Paid for seats and were told that that the plane had been changed and the seats were not available. We have always had problems on our return journeys. This is definitely our last time flying with them.","","","Economy","","1.0","2.0","3.0","2.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Yim","United Kingdom","2014-08-28","Flew Gatwick - Cephalonia and return in Economy. Both times there were no delays departing or arriving and throughout both flights there was never any turbulence and the seat belt sign never went on (apart from obviously take off and landing). However the planes (737-800) were dirty and the leg room was awful. The crew although friendly spent most of the time trying to sell you stuff including their ridiculously overpriced tiny portions of food. We checked in on line for both flights and used back drop at Gatwick but they didn't offer this at Cephalonia so we had to wait in the same queue as people checking in to be served by the same rather unfriendly check in person. Toilets existed but were very small and dirty by the end of the flight.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Alan Bray","United Kingdom","2014-08-28","Travelled from Gatwick to Dalaman on 11th August 2014 flight number TOM862 with Thomson Airways on a 767-300 flight there and back on time crew very polite and flight deck crew kept us up to date. No issues with Thomson Airways will travel with them again. Inflight Entertainment would be nice on a 4 hour flight.","","","Economy","","10.0","4.0","4.0","4.0","2.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Tony Hall","Australia","2013-07-19","BNE-BKK economy. A day flight. Boarding was early and departure punctual. The catering and IFE were up to Thai's usual high standards for economy but the seat pitch was not their normal 34”inch but significantly less and felt cramped.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Hoang Van Hiep","Vietnam","2013-07-15","TG 561 from Hanoi to Bangkok on June 28th. Staff performance is low they seemed to be very stressed since the flight was full due to summer holiday. Food was bad and cold. Alcohol drinks only on request. They were stressed if you asked for immigration applications. No inflight entertainment. Even though we came in on an A330 we had to stop at a parking position on the field and be taken by bus to the terminal. They built an airport for 45 Mil. guests/year and we have to travel by bus.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Margaret Clough","United Kingdom","2013-10-18","My husband and I arrived in Cancun on 13th October from Manchester in the last 30 years of flying I have never felt so unwelcomed very rude staff no smiles in fact I am dreading the journey home. We have booked a holiday in Feb 2014 and will be cancelling it because its Thomas Cook again.","","","Economy","","","1.0","1.0","3.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Michelle Morley","United Kingdom","2013-10-15","Travelled Cancun to Manchester. Cannot believe the rudeness of staff on this airline! Entertainment system broken! Pilot tried telling us it was more important to get plane ready for return journey than sitting on the runway trying to mend system! There was various rude comments made throughout the flight to passengers around me which were uncalled for and very unprofessional. A male hostess asked a colleague about some duty free to which she replied ""what do you want me to do climb over the seats and have a look!"" The attendant he was talking to was very rude throughout the whole flight and really gave the impression she did not want to be there - well neither did we! Absolutely appalling!","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Alex","United Kingdom","2014-08-28","Nothing but good things to say about Thomson. Flew to Puerto Vallarta on August 14th on G-TUIE and my flight couldn't have been more enjoyable. The crew were friendly the meals were great and the seats were roomy and comfortable. The crew kept my champagne on ice until we were ready for it with fresh Orange juice on the house in case we wanted to make Bucks Fizz. Snacks were handed out at various points in the journey and we arrived in Puerto Vallarta feeling surprisingly fresh for an 11 hour journey. On the return journey airport reps were helpful and friendly and the cabin crew were as friendly as always. After arrival back in Manchester the two captains and first officer were happy for me to join them in the cockpit for some photographs and a brief chat about the aircraft. My only slight criticism about the 787 is that the entertainment system seems particularly prone to crashing and freezing up but the crew were happy to reset it for me and provided a free beverage when they weren't able to immediately rectify it. This happened on both G-TUIE and G-TUIF but these teething troubles will disappear over time I should imagine.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Grice Julie","United Kingdom","2014-08-28","We flew in premium on Dreamliner from Manchester to Sanford on 2nd Sep 2013 and returned 16th Sep 2013. We paid £ £800 each and can honestly say was worth every penny we had big leather seats plenty of width and great legroom. The service of staff was excellent. The aircraft was lovely and very quiet. We have flown premium on many other airlines and Thomson Dreamliner beats them all. We are flying to Orlando Sanford on Thomson Dreamliner in premium cabin again on 5th Sep 2014.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","H Davies","United Kingdom","2013-07-15","LHR to BKK return. First time back on Thai since the upgrade of entertainment. Much better now. Seat didn't feel any different than before still standard economy seats (hard and cramped). So until I can afford to turn left instead of right on boarding then I will just have to live with it. FA's all good. Food was very nice particularly liked the prawn pad thai on return leg. Beverages bought round on a regular basis. Overall very happy with flight and aircraft.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Heath","Australia","2013-07-10","Business class MEL-BKK-FRA-MAN. Excellent all the way FA's attentive and responsive to requests. Food great. Bangkok - Frankfurt on A380 great flight absolutely no problems lounges excellent. Great flight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Dand","Turkey","2013-10-10","Antalya - Gatwick return. I had to fly the outward leg Thomas Cook as I was taking a cat back to the UK and they are the only direct carrier that takes animals but I made the mistake of booking a return with them when I should have chosen another carrier such as Easyjet or Monarch of whom I've heard good reports on this route. Outward flight was OK nice cabin crew as always I'd paid extra for a bulkhead seat which gave me a bit of extra legroom but spent quite a lot of time standing in the over-packed aircraft. Return was a nightmare. 8 hours at Gatwick waiting for them to provide a replacement for an aircraft damaged on the tarmac. How can a so-called 3-star airline not have contingency aircraft for this - especially when it seems to happen to them so regularly? Absolutely appalling. Why do passengers put up with this? I'd paid for a legroom seat so was reasonably comfortable but apart from a £10 food voucher there was no compensation for the eight hour wait. I also paid for the 'Priority Bag' service on both legs - a total swindle my bag only turned up after at least half of the other passengers had already claimed theirs. Luckily I have other choices. Before this I was wondering if it was still worth flying via Istanbul just to get on a BA flight but this experience has proved that it definitely is. I will never fly Thomas Cook again - I'd rather fly via Reykjavik than entrust my comfort to them again and even then I'd probably get there sooner!","","","Economy","","1.0","1.0","4.0","3.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ian Thomas","United Kingdom","2013-10-09","Flight to Lanzarote 26/9/13. 4 hrs of uncomfortable hell with Thomas Cook packed in like sardines in a can no entertainment so restricted movement in the seats I had problems trying to eat the miserable meal that they provided. If the seat in front of you is reclined you would not even read a book as there was no room in front of you to hold a book so you have to sit there clock watching to pass the time. I had to stand at the back of the aircraft several times because my legs went numb and I was concerned about DVT. When I discussed my concerns about the risks of DVT the Cabin staff said well you could have ordered a seat with extra leg room for only £10 yes they say £10 but it is really £40 extra myself and my wife £20 out £20 back. We should have learnt from or experience with Thomas Cook back in 2010.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Stroud","United Kingdom","2014-08-20","Travelled to Cancun from Gatwick on 1st August and returned 11th August. Both ways on the Dreamliner. Flew out on G-TUIE on the way there. On the way back we were on Dream Maker (G-TUIC). Premium is not worth the hike in price. We were sat 2 rows behind premium both ways in economy in extra space seats and they were just as good. I guess premium gets better cutlery and dishes slightly larger TV screen but that's it. The flights themselves were fantastic so smooth. The inflight entertainment was great wide variety of choice along with games too. Tip for people who want to sleep it wasn't until we landed coming back that we realised you could bend the headrest round your head! Might've helped if the cabin crew make everyone aware of what does what when they're sat down. I ended up with such a crick in my neck from sleeping in an awkward position with the unfluffiest pillow. Food going to Cancun was great. The Lily Obrien salted caramel chocolate mousse was to die for! And then to have 'afternoon tea' shortly before landing was a nice touch. Coming back was a different story. The food was mainly dry the bread roll was stale and like cardboard the dessert looked and tasted very artificial. Considering the flight back is almost 9 hours long there was a gap of 6 odd hours where the cabin crew didn't bother coming up and down the aisles anymore to see if anyone wanted anything. We had dinner shortly after take off and then an hour before landing we were served breakfast. I guess because it's a night flight they don't want to be disturbing people however I was so hungry! Guess I could've called them but they seem quite unapproachable. I'm a lover of Starbucks coffee so to see this on the menu was great. The pilots were great at keeping us informed.","","","Economy","","8.0","4.0","3.0","3.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Mott","United Kingdom","2014-08-20","Flew 24/7/14 Manchester to Cancun sat on row 1 seats a and c (next to each other). Recline could have been better but had plenty of leg room. Was worth upgrading to premium did not feel like other long haul flights I've been on.","","","Premium Economy","","8.0","3.0","4.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","L Robin","Thailand","2013-07-07","Flew BKK-DME-BKK Business class day flight. No flat bed still on this long haul flight. Food same as economy class served in aluminium container. Staff not very friendly.","","","Business Class","","5.0","2.0","2.0","2.0","4.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","N Goodchild","United Kingdom","2013-07-07","London to Bangkok flight out 22/6/2013 return 6/7/2013 flight 916 and 917. Great company to fly with planes are clean very comfortable. Staff are willing to help. Food was the best we have had.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","H Jones","United Kingdom","2013-10-09","Manchester - Rhodes 21/9/13. Check in quick polite lady on desk couldn't hear which rows were being boarded so caused confusion. Flight comfortable good cabin crew IFE male crew member even took time to pause film while announcements being made. Rhodes - Manchester 2/10/13. Check in quick kept opening more desks to accommodate. Flight time was 15.35 but they started boarding passengers at 14.10 saying they were flying out early within the next 15 mins which was bit suspect as they hadn't put announcement out or displayed on board. Pilot said it was due to headwinds as the flight would be 30 mins longer. As I suspected we left on scheduled time and arrived scheduled time they just wanted to alleviate people capacity at Rhodes airport! Cabin crew mostly aloof one more mature crew member down to earth and helpful. Left hand side took so long to serve anything! Had to take what was left of the booked meal as right hand side had given the more choice out. But right hand side refused to take my rubbish waved her hand and said I was to wait until left hand asked for it. Pilot chirpy and funny. Two films on though they constantly spoke over the film especially at the end of it. Why do crew members hog the aisles and ignore you waiting to get past? Had terrible back ache within ten minutes of sitting down which lasted the whole flight and I am only 5ft 3"" the review will score lower as the return flight was worse which let the outbound team down.","","","Economy","","4.0","2.0","2.0","3.0","4.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Hunter","United Kingdom","2013-10-07","Manchester to Jamaica found staff to be unfriendly rude and not very helpful. They had ran out of chicken at row 20 and we were row 26 we heard them state to one another that no chicken left and never enough are packed. When they reached our row we were not informed sorry no chicken only sausages left they just sat a tray down with no explanation or conversation. This was our first flight travelling with Thomas Cook and despite reading reviews before travelling was prepared for not as good air experience as others in past but were very disappointed. They spent most of time trying to sell you food drink and bingo cards! Bearing in mind it was an 11 hour flight not much offered free in respect of fluids. The earphones were another rip off but luckily after reading reviews had taken our own but sound quality was pore as was the choice. It was like watching the big TVs from years ago that we're on the wall only they were on seat back they run same movies and programmes over and over. On return we were delayed 4 hours but luckily were told to remain in hotel until picked up. Had a choice of meal on way back. The staff were all very unfriendly and not approachable at all. Only plus point was the hotel and rep were first class but flights were less than acceptable for a major tour operator. From the majority of reviews on this site not a lot of people have a good experience of travelling with them. Would avoid in future and travel with other airline if possible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Clark","United Kingdom","2014-08-20","Travelled to Corfu from Gatwick with Thomson bag drop had a queue so long it took us an hour and a half to drop bags plane was not the cleanest in the world. Landed at Corfu then had to queue outside on Tarmac for nearly an hour in 30 heat until doors were opened felt sick from aviation fuel smells cruise was excellent. Return to Gatwick queued outside terminal for an hour and half as had 6 flights and 3 check in staff then flight delayed so waited in packed terminal with no air con - was 34 degrees. Plane was late so to save time they didn't really clean it no food available on flight. Last time we use Thomson they charge for everything but service is so bad.","","","Economy","","2.0","2.0","2.0","1.0","0.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Orville Castro","United Kingdom","2014-08-20","Flew from Tenerife South to Gatwick on the 8/8/16 and found that most of the flight attendants were really unhelpful. Most were just concentrating on selling duty free items and snacks. No inflight entertainment at all during the 4 1/4 hrs flight my 2 kids were really bored.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Osman Lee","Singapore","2013-07-03","Flying from BKK-FCO FRA-BKK on Thai Airways was an excellent experience. Flight crew always smiling sincere and attentive. and the ground handling was superb.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Barry Hebblethwaite","United Kingdom","2013-07-03","Return LHR to BKK on retro fitted 747 worst business class flights in many years all meals out of LHR awful service well below par food a bit better on return as was service but what really lets it down is the seats nowhere near flat bed could not get comfy enough to sleep on either flight. Very uncomfortable could not wait to get of the plane. Will go back to flying BA for a same price much better product.","","","Business Class","","4.0","2.0","3.0","2.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Gerry Long","United Kingdom","2013-10-07","Flew Thomas Cook due to the fact that we only had a week to get to Goa and back and they are one of the few airlines that fly direct to Goa. Flight out was passable return flight back to Gatwick was the flight from hell. The crew member I dealt with would have been better off behind a bar after being in the air for 3 hours I had to ask for a drink as nothing had been offered to us. I didn't mind paying as my wife and I were getting so thirsty the steward stated to myself that they have to look after passengers that have paid for meals on board first! I requested coffee times twice the air steward huffed and puffed returned from the trolley with 2 plastic tumblers 2 cheap coffee sachets 2 powdered milk sachets and 2 sugar sachets placed his hand in front of my face and stated ""that's £5.60 pal"". Never felt the need to complain about an airline before. An additional surcharge for any luggage you take with you and put in the hold yes any suitcase was charged extortionate money each way not additional luggage but any suitcase who goes somewhere on a 9 hour flight and only takes hand luggage? Would have been cheaper to fly Air India or even Emirates to Mumbai.","","","Economy","","","2.0","1.0","0.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Paul Grifiths","United Kingdom","2013-10-07","Really old 757-200 flight from LGW-HRG. Flight time 4 hrs 37 minutes. On time flight from LGW landed at HRG 20 minutes early ok seat legroom was as expected slightly cramped but no different pitch to most airlines. Window was scratched badly and could hardly see out of it! Nice Crew and Inflight meal and they played a Inflight Movie. Would I use TCX again? Yes they were the cheapest airline over to Hurghada so value wise cant complain. Coming back from HRG it was cheaper for me to book a Easyjet flight home - found the aircraft much nicer and a newer designed seat with better leg room. Cant complain would use Thomas Cook again.","","","Economy","","7.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Beth Tether","United Kingdom","2014-08-20","Went on the Dreamliner on 30th July after being told they had no headsets for the inflight entertainment and after that screens didn't work anyway! Nothing offered to us for over an hour on the flight! Then after over 3.5 hours of flying the pilot announced he was turning back to Manchester England because of a fault with the plane! Landed at Manchester only to wait over an hour and nobody telling us what was happening! Wasn't happy! Missed a days holiday because of this.","","","Economy","","1.0","3.0","3.0","2.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Wright","United Kingdom","2014-08-20","TOM 144 and 145 from Manchester to Sanford Orlando FLA Aug 2-16. Both ways were trouble-free clean surroundings good food and friendly crews. Coming back took less time of course due to tailwind. Staff were attentive and alert but much better banter on return. The seats were slightly cramped for my liking and I would have traded my TV screen for a footrest in front to take pressure off the top of my legs as I'm 5.3 but there was still more room than some airlines I've been on. I enjoyed both flights no delays or problems going a slight delay on return by 15 minutes due to ill crew member but provisions speedily made and we made up the time getting home and landed practically on time in Manchester. Take off and landing were smooth and the plane had very little turbulence both ways. Baggage was handled speedily for us with no case problems. The flight entertainment was plentiful with music TV and films available to select. Food in Economy was as good as it can get on any flight that doesn't have a built-in restaurant. Drinks and trolley food a bit expensive but main meals and snacks that came round I found to be quite tasty and varied but I'm not hard to please with food. I've read several reviews here and it seems as if we hit a lucky window with the best journey and staff at the time! But it does happen obviously. I can honestly say everything was great. Would I fly again? Well I'm not a long-haul flyer by nature so it's unlikely but I'd have no reservations about re-booking a Dreamliner with Thomson if I were.","","","Economy","","8.0","3.0","5.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Sang","United Kingdom","2013-07-03","LHR-BKK-HKG-BKK-LHR. Flew on 747 on all segments. Updated seats on all legs except HKG-BKK. New business seats on 747 have good IFE screens but are still angled lie flat. It seems bizarre that Thai decided not to install fully flat seats meaning that the new seats are not a significant improvement. Food mediocre to poor in lounges and onboard. Pre-ordered Thai food ex-BKK was of a higher standard than rest of food. Good service.","","","Business Class","","7.0","2.0","5.0","2.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Nisa","Singapore","2013-07-03","Economy round-trip from SIN-ARN via Bangkok. Found their service to be patchy: it was great on TG 410 (SIN-BKK) and TG 403 (BKK-SIN) acceptable on TG 961 (ARN-BKK) and lukewarm on TG 960 (BKK-ARN). I didn't like that they didn't have kid-sized headphones for IFE - my tiny 5-year old held hers up to her ears for the whole journey. On the ARN-BKK and BKK-SIN legs there was not much difference between my special meal and the kids' meals. They also did not give the kids any 'goody bags' except for the BKK-SIN leg where they presented my kids with lunchboxes filled with snacks. FAs didn't do their rounds much during the night portion of the BKK-ARN leg they did it more frequently during the ARN-BKK leg though they ran out of the snacks as many passengers were peckish during the night (between dinner and breakfast service). On the BKK-SIN route we got to travel in a new plane and were impressed.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Thul","Australia","2013-07-01","Just returned from a round-trip from Sydney to Frankfurt via Bangkok. I chose them as the stopover time in Bangkok is a mere 1.5 hours in Bangkok and they operate the A380 on the BKK-FRA leg. First time flying Thai and I would definitely choose them again. I enjoyed their in-seat onboard entertainment in particular the big touch screens on the A380. In contrast to other reports I found the service and food offerings good. It was a welcome plus that none of the flights that I took were booked out so that I always had at least one free seat next to me twice even a whole row of three for myself.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Fowden","United Kingdom","2013-10-07","Flew from Manchester to Las Vegas on 29/09/13 the best thing I can say is that the flights were on time and the staff were polite. The passengers were a surly lot. The staff had forgotten to load any headsets so unless you had your own then you could not access the ""inflight entertainment"". Mind you ""inflight entertainment"" was a bit of a misnomer as there were only 4 rubbish films and ancient half hour TV comedies. Still on a 10 hour flight you need a little light distraction but without headsets we couldn't even have this escape. All in all we would avoid Thomas Cook flights if this one was an example; we have flown to Vegas with Virgin Airlines and will stick with them in future.","","","Economy","","1.0","3.0","3.0","2.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Hunter","United Kingdom","2013-10-07","I have just returned from Cuba on the 28th September. We had plenty of legroom in our pre booked seats. The crew were very attentive. Nothing too much trouble. We will be travelling with you next year. We have travelled with Thomsons and they were not any better despite comments I have read below. After all flying is just a tiny part of your well earned holiday.","","","Economy","","8.0","3.0","5.0","3.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Hodge","United Kingdom","2013-09-29","Travelled from Glasgow in late September to Funchal. Dismayed by the length of queues for check on but impressed with the speed at which they moved. There is only one queue for all flights. The flight was absolutely full. We were unable to have seats together but at 6 ft 3 I was glad of an extra leg room seat. The added bonus of being trampled on by people waiting for the toilets was not brought to my attention. The meal which was included was a breakfast and notwithstanding the difficulty of eating it on a tiny fold out table it was not too bad. The crew worked very hard and one had the impression that they were embarrassed at having to sell bingo cards. The return left about an hour late due to a bird strike inbound but we were kept up to date by the flight crew throughout although why we had to board on time and then sit for nearly an hour and a half was not explained. The meal on the return was in all honesty the most disgusting thing I have ever been offered. Overheated and shrivelled vegetables the smallest piece of beef ever and an awful pudding. I probably would use them again where there is no alternative but after this would bring my own food and avoid the aisle seat next to the toilets.","","","Economy","","4.0","2.0","4.0","1.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Greg Austin","United Kingdom","2014-08-20","Just travelled from Newcastle to Sanford with Thomson on the Dreamliner and experience was mixed. Plane was spacious clean and comfortable which was exactly what was promised. Cabin and flight crew on the way out were friendly helpful and informative with a very smooth flight and as a nervous flyer this was a great start to the holiday. The only downside was that 2 of the 5 entertainment systems did not work which made it difficult to entertain 3 excited children. The crew were clearly harassed as this appeared to the case across the plane and despite numerous attempts to reset the system our TVs did not co-operate. I have contacted Thomson to complain but no response to date. The return flight was a different experience we heard from the flight crew at the start and end of the journey but despite constant turbulence throughout the majority of the flight and the seatbelt sign being on there was deafening silence from the flight crew. This caused additional anxiety as it would only have taken a moment for someone to say don't worry this is normal. The flight crew were pleasant and efficient rather than friendly which was a marked difference from the crew going out. Despite a tailwind of over 150 mph for a large portion of the flight we were slightly delayed but overall the Dreamliner lived up to expectations.","","","Economy","","6.0","4.0","4.0","4.0","3.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Michelle Fullerton","United Kingdom","2014-08-20","Flew from Gatwick to Puerto Plata (TOM096) on 3/8/2014 on the ""Dreamliner"" more like nightmare liner. Plane was dirty with water dripping onto my friend food disgusting was supposed to be some kind of chicken and pasta in a tomato sauce was so dry and hard I think we were all served food left over from the week before. Staff well all I will say is if you hate your job that much then do something else. Pilot unable to land first time lots of panicking going on but not one word from pilot or flight attendants to let us know what was going on (quick message after from the ""spare pilot"" (yes that was his words). Return flight (TOM097) on 17/8/2014 was a completely different experience clean plane friendly happy flight staff and edible food. Please be aware you are offered no tea or coffee refills so the only free drinks you get are the ones you get with your meal. we travelled economy class and the seating is more spacious than normal.","","","Economy","","3.0","4.0","2.0","1.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ron Kuhlmann","United States","2013-07-01","First Class BKK to FRA. Excellent flight on A380. Seats were comfortable and the crew attention was just right. I found the cabin to be a bit bland. Most Thai aircraft have some artwork or color in the cabin but this was not the case on the A380.","","","First Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Shane Walker","Bangladesh","2013-07-01","I have only recently started flying with Thai Airways between Dhaka and Bangkok as their flight times are much better than that of Bangkok Air. Flights are always on time departing Bangkok but are occasionally delayed out of Dhaka. Most of the time I find the crew friendly and helpful (I have experienced a few grumpy one). Aircraft's are clean and well maintained. The food is OK but nothing special and they have a very limited range of alcohol in Economy Class. The thing I like most about Thai is the amount of leg room in Economy and they have a great selection of on-board entertainment (movies music TV etc.)","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ron Kuhlmann","United States","2013-07-01","Business Class ICN-TPE-BKK. Elegant service and tasty food - well served and presented. Thai staff make one feel welcomed and are attentive without being clingy. Though relatively short segments the range of service and quiet competence was just a delight.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","K Legg","United Kingdom","2013-09-29","Flight 718 Manchester to Las Vegas Wed 18th Sep 2013. Flight attendants were rude refusing to take rubbish which I had taken to the back of the plane and was sent back to my seat. My friend overheard two flight attendants talking about passengers whilst they served along the plane. Totally unprofessional. Entertainment system dated and basic. As a frequent long haul traveller this is the worst entertainment system I have seen. Small choice of films and programmes and unable to pause stop and watch at your own convenience. On the return flight the entertainment system was broken and was advised to purchase books and magazines to keep ourselves entertained at our own cost. Half hearted apology from the Captain who also clearly thought he was a comedian. No apology from miserable cabin crew and no offer of a free drink to soften the disappointment. This was my first time flying with TC and to be honest I was very disappointed with the airline staff and on-board services. TC is nothing more than long haul budget airline - charging for soft drinks unprofessional staff rubbish entertainment system (when its working!) poor quality food which I'm sure James Martin would not feed to his dog's! The plane we travelled on (an old MyTravel plane) at one point I wasn't sure it would get us home from all the creaking it was making! The seats were not too bad but there was no padding in the head rests which did not adjust the lighting would not turn off causing the lights to shine in our ours for the whole 11 hours journey! I would love to say I would never fly again with TC but unfortunately I am booked to fly to Mexico with them next year. I will be prepared for this flight knowing how rubbish they are and will not expect anything more than poor service and rubbish entertainment. TC advertise themselves as a premium holiday company. There is nothing premium about their planes staff or on- board services. I have had better service from budget airlines.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","James Lowe","United Kingdom","2013-09-25","Travelled to Cancun from Glasgow Sep 9th 2013 so for the 10 hr flight we booked the Premium Cabin and paid £400 extra for outward and inward flights. We arrived at Glasgow airport and even though we had priority check in we still had to queue for 15 mins then on the aircraft we were seated in 1e and 1f we were not offered a welcome drink that most other airlines offer to Premium customers I was astounded when they told me we had to purchase headphones for the movies which I did and when I plugged them in I got nothing but crackling. Then they came round with drinks and informed us we had to purchase them what a rip off. We had children across from us whose parents were offered the same seats we paid £400 for. This put a stop to any chance of peace in this so called Premium Cabin. The drinks service and food service started from the rear of the plane so Premium Cabin customers were served last. After all the services were done the cabin crew pulled the curtains and proceeded to talk loudly to each other and laugh out loud so much for peace and quiet in their Premium Cabin. Meals were poor even though they advertise them as special for Premium Cabin. Same happened on return flight kids who had been offered the seats at discounted prices kept everyone awake for 10 hours. This service is a total rip off at the advertised prices.","","","Premium Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Parnell","United Kingdom","2014-08-20","Flight from Nottingham East Midlands to Cancun on 30th July 2014 aircraft type - 787 Dreamliner. Took off 40 min late due to issues with catering and inflight entertainment. Inflight entertainment intermittent and then reduced capability. At 3 hours out (Mid Atlantic) pilot announces technical issue with aircraft problem with hydraulics and that we need to return to Manchester to have replacement parts fitted. Upon arrival no crew available to enable replacement aircraft to be used. We ended up in a local hotel overnight with a replacement flight on an old 767 at 09:30 next morning. Eventually arrived almost 23 hours late great start to a much needed holiday! I understand that technical issues do occur but the turn back apperars to have been solely based on a commercial decision by TUI to avoid having an aircraft on ground in Cancun. 787 is a great aircraft when it works however there are too many problems with it currently. Avoid until fixed properly.","","","Economy","","3.0","3.0","4.0","3.0","3.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Alan Sanders","United Kingdom","2014-08-15","Flight from Birmingham to Cancun on Dreamliner. The most uncomfortable flight myself and wife have ever been on. My wife being under 5feet ended up with a bad neck due to the poor seat design and swollen feet as the edge of the seat cut off the blood supply. A foot rest would have prevented this. The food was the worst ever any on the return flight was inedible.","","","Economy","","","1.0","3.0","1.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Anu Gunasekera","Canada","2013-07-01","CDG-BKK on A380. Flight delayed due to air traffic control not giving clearance but crew kept the passengers well informed. Served juice and snacks while on ground. Flight was very clean and crew was very friendly. Juice and water was served very frequently.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Lau","Thailand","2013-06-26","BKK-Sapporo-BKK A330 J class. Very disappointed with the food and service both outbound and inbound. It seems that their service keeps deteriorating each time you fly with them. Lunch was simply inedible (inbound). They served a piece of boiled fish (hard as rock) on top of white rice and white sauce. This simply isn't a premium business class service anymore. Having flown Thai many times it is noticeable standards have fallen.","","","Business Class","","2.0","3.0","2.0","1.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Michael Price","United Kingdom","2013-09-24","We got delayed for 11 hours because our plane had broken down had to sit in the airport freezing as they had run out of blankets! Horrible unwelcoming staff during the flight! Such an uncomfortable flight got split up from my fiancee even though we booked together! Will not be using this airline ever again. I would of been a little more calm if the airline crew could of apologised in a better way instead of instructing us that it wasn't there fault for the delay!","","","Economy","","","1.0","2.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Kevin Coote","United Kingdom","2013-09-24","Without doubt the worst airline I have had the misfortune of flying with. I have recently had a fantastic holiday in Mexico the only downside was the flights. Outbound I managed to pay for the premium seats no problem with these comfortable and roomy but homeward bound only extra legroom seats were available.No problem with the legroom but the seats are ridiculously small and narrow. I can only compare the width to that of a child's car seat. Uncomfortable hard and so narrow that to get comfortable is impossible. It would appear that Thomas Cook have tried to cram in as many seats as possible and ignored the comfort of its passengers. On a long haul flight of 10 hours it can only be right that you would expect a degree of comfort but with Thomas Cook forget it. I and I would expect others would willingly pay a little more especially on long haul flights just to not be crippled by the time the flight is over. Virgin and several other airlines have got it right and I for one will never fly with this cattle herding shower again.","","","Economy","","","1.0","4.0","4.0","3.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Richard James","United Kingdom","2014-08-14","TOM144 and TOM145 Manchester to Orlando Sanford. After booking many holidays with Thomsons I have to say this is the last. Booked with the promise of Dreamliner both ways never got it due to technical issues! Old tatty plane with the worst entertainment I have ever had to put up with the food was disgusting half the meals were missing out of boxes! I will avoid Thomson's at all costs charge the earth and don't deliver on promises.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ralph Terry","United Kingdom","2014-08-14","We travelled to Cape Verde on 28th July 2014. Thomson's desks were chaotic. We printed out e-tickets and boarding passes online but this was a waste of time because we had to queue for 2.5 hours to ""drop"" our bags off. All different destinations went through the desks. Total Chaos. We had to go straight to boarding gate and only just made it. We had hoped to relax before the flight do a little last minute shopping - have a cooked breakfast etc. But instead we had to dash to the departure gate. What is the point of checking in online and having your boarding passes already printed? Those people who had not checked in on line or printed their boarding passes queued with everyone else.","","","Economy","","1.0","3.0","3.0","2.0","0.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ken Gould","United Kingdom","2013-06-26","I have had gold card with Thai over 20 years now normally I fly business odd time first class this trip business was full so had to do economy on TG910 BKK-LHR. The new upgraded 747 has screens with fantastic entertainment on each seat now but this has caused a problem as they have fitted the entertainment controller into the left hand side of the seat eating into your seat space and I found it very uncomfortable and a tight fit. The food was ok the staff were friendly professional and attentive.","","","Economy","","7.0","1.0","5.0","5.0","5.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Adrian Fisers","Australia","2013-06-26","My wife and I have just arrived in Bangkok after flying on TG466 Melbourne to Bangkok. The service was excellent. The flight left 10 minutes late but arrived 20 minutes early. Seat 32 H and J with seat H having no seat in front of it. Staff very good with regular service of drinks. the meals were Ok and typical airline food. I would recommend Thai economy again particularly if you can get the right seat for the right price. I am 192 cm and 112 kgs so it makes a difference.","","","Economy","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Thomson","United Kingdom","2013-09-24","Glasgow-Tenerife return trip. Seats very cramped even for those of an average height. Plane was dirty - chewing gum on pocket crumbs all over floor on entering plane have to pay for all snacks even water and they constantly trying to sell something either food/drink scratchcards and duty free. entertainment a joke - one movie on shared screens with headsets that also had to be purchased. would not fly with them again unless desperate.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Bush","United Kingdom","2013-09-24","Appalling seat comfort after 20 mins of a 8.5 flight I had back ache spent most of the trip stood up this is the worst flight we have ever had. Crew more interested in flogging duty free then looking after passengers. TC you need to be ashamed of yourselves for packing people into sardine cans. Flight was from Manchester to Punta Cana the return flight was delayed but this seemed to be the norm for TC. Entertainment was old hat and the supplied ear phones of very poor quality - better to take your own. The cost of sitting together is just another con by the airline. Old tatty aircraft with uninterested flight crews.","","","Economy","","1.0","1.0","1.0","3.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Nigel Hocknell","United Kingdom","2014-08-14","Flew Dreamliner to Orlando 25th July  took over 1 hour to drop our bags off after checking in online. Departed 1 hour late after sitting on plane with no explanation why arrived in Florida in thunder storm so pilot aborted landing and circled airport for 1/2 hour before saying we needed to divert to another airport because we were low on fuel. Landed at nearby airport then sat on plane for 2 hours waiting for fuel then took off again for 1/2 hour flight back to Sanford airport 13.5 hours in total! TV entertainment onboard very poor compared to Virgin food and drinks service poor. Sat for 2 hours waiting for refuel not offered a drink. Return flight told we had been downgraded. Small seat no leg room very poor recline on seats - wouldn't like to fly much longer then 4 hours on this plane never mind back through night from Florida. Entertainment - TV very poor and food poor.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Elaine Pank","United Kingdom","2014-08-14","Flew to Antalya from Gatwick on 18th July. Out going flight was ok despite no inflight entertainment and overpriced average quality food. We experienced a huge amount of turbulence - no reassuring words from the flight crew as to what was going on. Very disappointing return flight which was at tea time. We were all very hungry and had not eaten at Antalya Airport due to the horrendous prices. We sat in the middle of the plane (rows 24 and 25) and they ran out of food before they got to us! In fact they had run out of food after the first five rows. All they could offer us was basically junk so we feasted on chocolate and kettle crisps. Not good enough on nearly a four hour flight - we were told this is typical on return flights. Shame on you Thomson I will not fly with you again if I can help it.","","","Economy","","1.0","4.0","3.0","1.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Nadkarni Rahul Mohan","India","2013-06-26","Banglore - BKK- Hong Kong and Hong Kong - BKK - Mumbai in business class. Outbound on 16th June and returned on 21st June. Flight from Banglore to BKK to HKG was good especially loved the A380 on the BKK-HKG sector. Banglore - BKK flight was good. Seats on A380 were really good and afforded good privacy. The AVOD was not great except on the A380. The business lounge in Banglore was ok but the lounge at BKK was not great even though it is the home of Thai Airways. The business lounge at HKG was the best. The food served on the flights was good and staff were nice and attentive. The worst flight was BKK - Mumbai. The seats were a little better than economy movement was too restricted and the calf support only moved a small distance.If you have to sleep it was a very odd position. The AVOD screen was really small and low resolution. The food served on that flight was also not very good. Overall except for the last flight the experience was good.","","","Business Class","","6.0","3.0","4.0","3.0","1.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Rukshana Nanayakkara","Germany","2013-06-26","TG 920 from BKK to Frankfurt on 23rd June 2013. Flight facilities were ok but the food was dismal. For breakfast they ran out of pancake option half way and did even say sorry to the customers. As we pay for our flights it is the duty of the airline to make sure customers get what they ask for. Otherwise they should not mention that in the menu card. It is very unprofessional to say that they do not have an option which is already mentioned in the menu as an option. Flight attendants were not very attentive. I enjoyed the inflight entertainment programmes. Next time I will think twice before choosing Thai Airways.","","","Economy","","4.0","2.0","1.0","1.0","4.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Simon Wildin","United Kingdom","2013-09-18","Birmingham to Ibiza. Old dirty plane. We had pre purchased meals on board but these were only served after snacks and drinks had been sold. Disinterested cabin crew who were just going through the motions no eye contact or any attempt to interact with customers in fact the senior crew member on return sector spent her time during taxi sat on the jump seat with her back to the passengers to avoid any contact - so much for safety and observing the cabin. During boarding they spent most of the time gossiping in the galley and it was well over 30 mins before they started any service after takes off due to chit chat between themselves  then there was a rush at the end to finish tax free sales. Good parts were the flight being on time and quick delivery of bags.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Chester","United Kingdom","2013-09-16","TCX2142 / TCX2143 MAN to FUE and return on 4 and 11 September 2013. As part of the booking I paid for the ability to book our seats. Once I had the booking reference I went onto flythomascook website to book the seats. However it would not let me do it without charging me extra. I therefore had to ring the customer services line to sort it out. The boarding arrangements at Manchester Airport were chaotic to say the least. The boarding gate was next to the Emirates A380 and both flights were boarding at the same time with the inevitable crush. When it came to time to board the announcement for boarding by row number was not heard by 95% of the passengers resulting in everyone going to the gate. In fact the announcement was for the back few rows but no-one could hear it. A number of people were therefore refused boarding because it was not their row but others outside the announced rows were allowed on. None of the announcements could be heard by those waiting for the flight. I have never been on a more cramped flight (both outbound and inbound). Leg room was impossible. Food on both flights was disgraceful easily the worst in-flight food I have ever tasted. I am not sure how James Martin would react to having his name used for such poor food. As a diabetic I order diabetic meals for myself for both flights. On the return flight my meal tray was 75% white rice a little bit of beef and three small green beans. The diabetic meal was totally unsuitable. My wife's meal on the return was totally inedible (and she usually likes airline food).","","","Economy","","1.0","2.0","3.0","1.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Prince","United Kingdom","2014-08-14","Manchester to Punta Cana to Manchester TOM 172 and TOM 173 23rd July 2014 6th August 2014. We booked premium seats. We checked in the night before and dropped off luggage. In the morning we went through to security. No problems. Boarding was slightly delayed as they changed a part. On board the staff were very good and kept the refreshments coming with no isses. Service was quick and friendly. Going back the flight was delayed an hour. But nothing major. Again a good and friendly flight home. The seats were nice. I just wish that they reclined more. The entertainment system was good with lots of choice. Overall we were happy with our flights.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Sheila Evans","United Kingdom","2014-08-08","Flew to Orlando Florida with my daughter and family. Arrived at airport 3.5 hours before flight and joined a long queue all waiting to check in even though we had checked in online the day before. Stood in queue for over an hour before being told that there was a computer failure and we had to wait for outside company to arrive to take over checking us in. Flight was then delayed for over 3 hours. Eventually boarded plane only to sit there another hour whilst we waited for paperwork and push off. All we got was a £3 voucher to spend on plane. Also booked with promise of flight on Dreamliner but got some very old tatty plane. Good holiday but then to travelling home. Received message from Thomson on morning of departure to be told that flight was delayed but to go to airport at normal time. Arrived at 2.30pm for 5.20 departure to find our flight time was now 9.40pm. We were given a $8 voucher to spend on refreshments. When we got to departure lounge we found that the restaurant was closed for the day and all that was open was duty free newsagents and sports bar. Only place accepted voucher was sports bar and food cost a lot more than $8. Finally boarded plane at 10pm and only consolation was it was the Dreamliner. We got served our dinner just after 11pm which was a long time since our breakfast at 9 am and then we did not see any crew member until breakfast was served at 8.30 next morning. Would I fly to Florida with Thomson again.","","","Economy","","","2.0","1.0","3.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","N Callender","United Kingdom","2013-06-21","We have just returned from a trip to Thailand and Vietnam which involved 4 flights with Thai airways. The service was consistently excellent friendly and efficient. The long haul flights (London-Bangkok) were particularly outstanding. They were very comfortable and the food choices are a great added touch. We visited Thailand and Cambodia last year for our honeymoon which also involved a number of flights with Thai airways. We experienced the same high standard on each flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","V Blaxell","Australia","2013-06-21","NRT-BKK. Business on A380. I like the A380 a lot generally and Thai's new Business class product designed for this equipment is a huge improvement over other iterations of Business in the Thai fleet. Unfortunately they have not done away with the lurid purples and pinks but otherwise the staggered 180 degree life flat seating units are excellent. Staggered arrangement gives lots of privacy though window lovers will find that in every second row the main armrest with its storage remote control and reading light etc is between you and the window itself. Nonetheless the whole deal works and works well. The seat is wide enough and long enough though the alcove for one's feet is a little narrow. There is a lot of storage a huge fold down table and a good sized HD screen though the range of IFE selections is Thai's usual humdrum which seems to be much the same as UA's IFE. Cabin service started out very attentive and graceful but after dinner the FAs pretty much disappeared did not answer the call bell and seemed miffed when I poked my head into the galley to ask for water. As for the food well it was as usual with Thai's business class product not good. Interestingly enough the next day I flew with Bangkok Airways on a short domestic hop and the food in coach was way better than Thai's business class dinner on the leg from NRT.","","","Business Class","","8.0","5.0","2.0","2.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Daniel Lee","Thailand","2013-06-19","Flying with TG to Singapore on flight TG403 and back to BKK on flight TG410. Overall services overwhelming. Seat comfortable. Meal served onboard absolutely great. Crew and ground staff very professional. In-flight entertainment wonderful.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Trinity","Australia","2013-09-16","I flew from Crete to Gatwick arrive at the airport to be told there is a 4 hour delay. I ask why we weren't alerted with a text or email as they ask for this information and they told me that airlines ""don't do that"" I mentioned that EasyJet do and they said they don't have the capability but if we were booked on a tour a tour guide could have come and told us. The people on the ground in Crete were so condescending to the point of actually saying ""I'm not trying to be condescending but"" and when we got on the plane there was no apology or explanation for the five hour delay. They then shamed an old man for asking for an aisle seat as his knee was really sore even after he explained it was due to sitting in the airport for an extra five hours in her loudest voice the flight attendant declared that the plane would be further delayed as they would have to offload his luggage as he refused to take his seat. The plane was freezing and we ended up getting in at six in the morning so we completely wasted $300 on the hotel we'd booked for the night and never used.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Murphy","United Kingdom","2013-09-12","We travelled Glasgow to Zakynthos on 25th August. Flight out on time however two passengers in particular who were quite obviously drunk at boarding were asked by staff to step aside. Relieved thinking that they would not be allowed to board but to our amazement they were allowed on and on top of that the cabin crew still served them alcohol on board. A very tense flight knowing that they could cause a problem at any time. Had a fantastic holiday but on our arrival at Zakynthos airport it was a complete and utter farce. We had under 20kgs each going out from Glasgow and no problems. On our return our cases were actually weighing less than when we went out yet they were saying that we were 3kgs over and were telling lots of people that they were over. The farcical bit was when we emptied from our main luggage into hand luggage which quite obviously was then over 5kgs each - they allowed the cases! To top all that you then had to take your cases back to stand in another queue to put them through a scanner. Completely and utterly a pointless exercise other than to extort money. Be very careful on your return journey as they want 18 Euros for every kilo over. We made the decision to empty items from the cases into our hand luggage but some people were being stung not realising that you could simply take stuff out and put in back in once you had left check in. Utter madness! Flight back left early which was good but not particularly impressed with Thomas Cook staff either. They were pleasant enough but were not particularly professional. We didn't particularly want to listen to their ailments what curtains they were buying for their house and what they were getting up to on nights out. First time I have flown with Thomas Cook and I would be loath to travel with them again.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Bowler","United Kingdom","2014-08-08","From Palma to Bristol on 3rd August 2014. Arrived at airport at 11.30pm for a 00.20 gate to find long check in queues. Thomson arranged the coach to the airport so not our fault cutting it fine. Only 4 check ins available and absolutely no advantage in using Bag drop as this was slower than normal check-in. Panic amongst Thomson staff finally set in and 2 more desks were opened to move the 200 people who were waiting to check-in. Long queue for security who were so rushed you could have taken anything on board. Got to gate at 00.30 to find the plane was not ready.","","","Economy","","2.0","1.0","3.0","0.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","I Richards","United Kingdom","2014-08-08","Flew from Birmingham on a very old 757 which had seen better days very tired interior and dirty was supposed to take off at 6pm we all boarded on time and seemed ready to go when it got to 6.30pm I realised there was a problem captain came on and said he was sorry for the late departure but due to heavy traffic in and around Birmingham we had to wait for the head cabin crew member to arrive funny how over 200 people made it on time but the crew couldn't wonder if they would have held the plane if passenger was stuck in traffic... I think not. When she arrived she strolled on and stopped for a chat in the front galley with other crew members before even taking her coat off or putting handbag away she was in no rush whatsoever. We took off at 8pm 2 hours late not even an apology from the crew member the flight took off and wasn't great poor start made a lot of people fed up that they had to sit in the cramped conditions for 6 hours instead of the 4 it should have been. Service on board was terrible its just constant sales of junk food that tastes like cardboard £4 for bacon roll £3 for a box of micro chips and £2.60 for a cup of tea day light robbery. Be warned if you are unlucky enough to fly Thomson take your own food or they will rob you blind no entertainment on flight whatsoever so take ipads etc - what a shame how this airline has gone from good to bad now in the Ryanair league.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Kamjohn Stamp","Thailand","2013-06-19","The flight to and from Bali respectively TG 431 and TG432 were both excellent and the food and service were both exceptional and so was the flight to BKK on TG432. The Lounge in BKK was adequate but no red wine. The lounge in Bali was not acceptable.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Lmarporn","Australia","2013-06-19","Flying in J class BNE-BKK-HKT-BKK-BNE was a fantastic trip. Crews were excellent. The service was very good. The seat was reasonably ok and comfortable enough to sleep. Would fly with TG again.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Ford","United Kingdom","2013-09-10","Flew Manchester - Hurghada - Manchester early September. Outbound flight was delayed half an hour so not much of a problem. Having travelled with TC several times previously and never having experienced problems I try not to concern myself too much with the reviews of others. Both flights had decent entertainment on board cabin crew were friendly pilots kept us updated with the flights' progress food was good and enough leg space. Will continue to fly with TC.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","I Fraser","United Kingdom","2013-09-09","8/8/13 LGW to Lanzarote. I am 6'3"" and it is all but physically impossible for me to sit in the seats. Think it was a 757. I have never been so horribly uncomfortable on a flight and surely it is bordering on dangerous for Thomas Cook to sell these seats without some form of warning that tall people can't fit in them. Had such a warning been available I would have paid for the extra room (as I had to do on the return flight) but this was not pointed out at any point and as I don't fly package very often I did not expect it to be this bad. It is unsafe for me and those around me and also makes it difficult for the air crew to move up and down with their trolleys selling overpriced drinks and other tat. I don't expect lavish comfort on a package flight but I don't expect unsafe and ridiculously cramped conditions either. They seriously need to warn people about this before something bad happens. At least print it in the brochures or flag it up at time of booking so that you are at least offered an option. Also the airline staff could do with some training in customer service.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","0.0","0"
"tianjin-airlines","/airline-reviews/tianjin-airlines","Tianjin Airlines customer review","Robert Walbeek","China","2014-10-20","Have not flown Tianjin Airlines for a long time - had no choice as they are the only ones flying between Shenyang and Mudanjiang. Disaster - departing flight half an hour late returning flight 3 hours late due to ""mechanical problems"". Nothing to eat nothing to drink and then saying we apologise for the delay because of the aircraft being late - statement of the year.","","","Economy","","4.0","4.0","3.0","0.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Peers Andrew","United Kingdom","2014-08-08","We flew to Cancun on 24/07/14 on the new Dreamliner from Manchester. We flew in premium economy which was very spacious and comfortable. The food and service is fantastic and I thoroughly recommend this experience.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Swift","United Kingdom","2014-08-03","Newcastle to Palma on new 737's which were clean comfortable with plenty of room as we were sitting in the new extra leg room seats (3 rows at the front) and crews were friendly (unlike some reports below). On time but map display only shown on outbound (same as last year do they not work the other way?). My grudge though is you are sold a dream holiday with Thomson (differentiated product) for which you pay a fortune but in turn you get to fly with an airline that just isn't very special. Britannia and Air 2000 which were the best holiday airlines made you feel like you were going on holiday but have been transformed into a poor version of a low cost airline. If I wanted to fly on easyjet I would and I'd know what to expect. The flight used to mark the start of your holiday and include meal cup of tea etc now its just nothing special and you're asked to part with money every time you see the crew (including scratch cards sales and charity collection not just food and drink).","","","Economy","","5.0","4.0","3.0","2.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Whitham","United Kingdom","2014-07-31","Thomson Sensatori Holiday to Turkey in June Gatwick to Antlaya. Outgoing flight: Checked-in online and printed boarding passes the day before with the idea being when we arrived we went just to 'drop bags'. We arrived nearly 2.5 hrs before the flight to then queue for over an hour - which seemed like a normal 'check-in' and then they printed boarding cards - why ask us to? Flight was cramped probably the smallest plane we've been on impossible to get comfortable and no entertainment for 3.5 hrs. Return flight was even worse - arrived at Antalya airport at 12 noon and got through security for 1.50pm for a 2.15pm flight so no time for food or drink at the airport. The plane was the same as outgoing flight no entertainment this time no food to choose from no ice for drinks etc. Flight experience both ways was awful to say the least.","","","Economy","","5.0","2.0","2.0","2.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Geophadon Chin","Australia","2013-06-19","PER-BKK-LHR quite unhappy with the experience thought the value of the tickets would pay out. Very dissatisfied with the food and seat very disappointed with the staff service aircraft is very small but noisy aircraft felt gloomy and dirty with not enough legroom. Overall very disappointed.","","","Business Class","","4.0","1.0","1.0","1.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","W Anders","Sweden","2013-06-13","Bangkok - Phuket A300-600 05/19/2013. Nice service and good pitch on this short flight 1 hrs 10 mins. Clean cabin. No seat back entertainment.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Gautam","Nepal","2013-06-13","12 June BKK-KTM. I have to say this flight was by far the best flight I have experienced in terms of service provided inflight flying Thai. FA's were smiling pro-active and very professional which is a rare combo currently with Thai staff. The food was good and the 777 used for the flight clean. If only all of Thai's FA's were this good at their job.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Angela Oakley","United Kingdom","2013-09-08","Thomas Cook do not care about customers. Outbound flight was the worst. The cabin crew were only interested in selling duty free goods. Choice of food was very limited and what I did buy was smashed to bits. No leg room at all and seats so close together there was no room to move at all. The safety announcements were announced in a very unprofessional way as if they were bored stiff of saying the same thing to their customers and spoken so fast! On arriving at holiday airport it was announced that we had landed at East Midlands Airport! On return journey we had to queue for 2 hours to check in giving us no time to look around duty free. There was no apology. People were tired and irritable especially those with young children. Wont use Thomas Cook ever again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Downer","United Kingdom","2013-09-08","Possibly the worst airline I have flown. when we first arrived on the flight from Gatwick to Dalaman the seat my wife was sitting in was broken and the legroom was non existent. The seats were so small that sitting for more than 30 minutes was just not possible and I stood up most of the time. I am only just over 6ft so not exceptionally tall. We managed to leave 2 hours later with not a word from anyone about what was happening. I am appalled with TC.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Christman","United Kingdom","2013-09-05","We flew Gatwick to Cancun on 12th August for 2 weeks and found both flights perfectly acceptable. Took off spot on time both flights and landed early. Cabin crew very professional. Food really good plenty of legroom although a pain that the arm rests don't move. Only couple of gripes - could do with more drinks or invitations to go and get some as its a long flight for the trolley to only come round twice and could have done with some water I asked for a blanket for my daughter on the outbound flight but they never came back to me asked on the return flight and did get one. Booked row 10 on way back but no window it a massive issue but worth noting for future. Flew BA last year and had reason to complain about several things to them so this compared very favourably.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"tianjin-airlines","/airline-reviews/tianjin-airlines","Tianjin Airlines customer review","Marc Bolland","United States","2011-07-16","Never heard of this airline until I flew in July on Embraer 190 from Tianjin to Ningbo but impressed by service standards. At the airport the check in and boarding was quick and efficient and FA's were very attentive. Okay their English language skills need improving but never seen such an efficient and smiling set of FA's. Seats comfortable for this quite short trip meals was also good - lack of newspapers though. Will fly them again in September and would have no doubts about recommending them to others as a must-try airline.","","","Economy","","9.0","","","","","","","4.0","1"
"tianjin-airlines","/airline-reviews/tianjin-airlines","Tianjin Airlines customer review","P Chen","Singapore","2011-06-26","Never heard of this airline until I flew in July on Embraer 190 from Tianjin to Ningbo but impressed by service standards. At the airport the check in and boarding was quick and efficient and FA's were very attentive. Okay their English language skills need improving but never seen such an efficient and smiling set of FA's. Seats comfortable for this quite short trip meals was also good - lack of newspapers though. Will fly them again in September and woulkd have no doubts about recommending them to others as a must-try airline.","","","First Class","","9.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","E Fitzsimmons","United Kingdom","2014-07-29","This was the first time we flew the Dreamliner and was lucky enough to be sitting in the premium cabin at the front. Firstly many thanks to the cabin crew who were the best we have flown with. Nothing was too much for them and we never went without a drink or a friendly smile. The Dreamliner was brilliant and we cannot wait to go back on one. The flight (8 hours) seemed like a short haul flight - no tiredness as the pressurised air in the cabin is one of the best (extra oxygen). Plenty of seat space and leg room - head height was very high and didn't at all feel cramped at any time. The food was great! Fantastic overall.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","E McAvoy","United Kingdom","2014-07-27","Flew from Manchester to Gran Canaria (10.07.14) and my husband and I thought we were in a cattle market far too cramped and uncomfortable interior was dirty Thomson crew spent too much time gossiping on personal issues and did not appear to be interested in the passengers during service safety brief (via monitor) very lazy idea does not work return journey (18.07.14) exactly the same however staff wore different uniforms and again limited attention to passengers more interested in gossiping yet again. Positive note: captain of the plane honest and attentive with minor problems landing on both outward and inward flight and also bag drop off section the staff were lovely we bought this holiday very late and expected possible issues with hotel etc what we were not expecting was to complaining about what we thought was a reputable flight company.","","","Economy","","2.0","1.0","1.0","0.0","0.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Nathan Williams","Australia","2013-06-11","Have flown to Bangkok / Phuket twice with 2 children. Staff professional always helpful and polite. Great food and comfortable seating. I recommend Thai and will no doubt choose to fly with them again.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","W Anders","Sweden","2013-06-11","CPH-BKK 777-300ER. Pitch on this new aircraft is bad pitch 32 inch compared with former 744 on this route. (34 Pitch ). Seat 51A window. Narrow and cramped seat managed to have my leg between the aircraft wall and seat. Middle seat is impossible to sit in if you are over 180 cm. I'm 184 cm long. Seat pitch is very important on long haul routes. I'm not going to recommend Thai Airways 777-300ER on long haul flights. Thai have always been good in seat comfort on its long haul fleet but this is not true with the 777-300ER.","","","Economy","","4.0","1.0","4.0","3.0","4.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Cook","United Kingdom","2013-09-01","Outward flight 24/8/13 Inward flight 31/8/13 Birmingham-Rhodes on 757 aircraft. Legroom on both flights was appalling and the distance between seats so tight that you could not even put the trays down both flights were full with no spare seats at all. Passengers consisted mainly of families many with babies/young children travelling on laps and am surprised that this is allowed with the lack of space between seats on these aircraft. After take off some thoughtless people were then reclining their seats trying to get another inch or two of space causing even more cramped conditions for those behind them and friction between passengers erupted on more than one occasion. No entertainment at all on the 4 hour flight and crew only interested in selling duty free and other on board saleable goods. This airline in my opinion have absolutely no interest in the comfort of passengers and would definitely not travel with them again which is a shame because all other aspects of my holiday were excellent.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Robson","United Kingdom","2013-08-22","In my opinion the worst airline I have ever had the misfortune to fly with. Suffered a 24 hour delay on a flight to Las Vegas with them. Ground staff told us that our aircraft was stuck in Florida but that that flight had been due to depart the US at least 12 hours before our flight was due to check in so Thomas Cook were fully aware there was a delay and yet they were claiming it was unexpected! We were made to hang around the airport for 7 hours before any update was given and the ground staff refused to help. When we eventually got on the flight all we heard from the cabin crew was how they had lost a day of their long stay on their 'big stay' in Vegas. They couldn't care less about customers and I would never use them again.","","","Economy","","","2.0","1.0","3.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Williams","United Kingdom","2013-08-18","LGW-AYT return. I was really not looking forward to these flights based on previous people's reviews but actually it was perfectly acceptable and not as bad as I feared. Plane was old and not great for legroom but cabin crew were friendly and efficient. Outward was an hour late for which they apologised and didn't try to blame anyone else for it which was refreshing. Inbound flight was on time and actually landed early. Inflight entertainment was overhead screens with a couple of films an you could rent headphones or buy adapters. I always hate the scratch card sales etc. but presumably others like this as they were selling. Overall I wouldn't choose them over a flag carrier but wouldn't go out of my way or extend a journey time to avoid them.","","","Economy","","6.0","3.0","5.0","3.0","2.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Smithson","United Kingdom","2014-07-27","TOM024. Supposed to fly Premium club on Dreamliner to Montego Bay on 25/06. Told at check in there was a plane change but still would get Premium etc. On arrival at gate told no premium as reviewer below said - put on an old 767 with only minimum leg room lack of toilets. Crew were OK but inflight entertainment poor - only two new films on a ten hour flight. Still awaiting my promised Premium club refund. Never again.","","","Economy","","","1.0","3.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Dennis Haggett","United Kingdom","2014-07-27","Travelled to the Dominican Republic on 25 May 14 premium cabin seats 1g and 1j on the Dreamliner both ways. These seats yes had more than adequate leg room but that's all not comfortable the recline is not adequate very worn out for such a new plane TV screens lose and dirty. This plane really has not a lot to offer and all the hype given to it is not justified. The food choices both ways ran out so you didn't get what you preferred to eat drinks selections again ran out. There were people coming through from economy to use the toilets in premium and staff weren't able or bothered to prevent this which meant that there were lines of people waiting. To top everything off on the inbound flight on the 8th June to Gatwick there was no water so no hot drinks or hand wash facilities in all this was supposed to be an experience for my partner who had never flown long haul to remember. It certainly turned out that way for all the wrong reasons and was not worth the near £600 it cost for the upgrade. Never would I recommend upgrading to anyone and in fact will never use Thomson again no customer support or service when we raised our concerns with them. If you have the chance use anther company.","","","Premium Economy","","3.0","2.0","3.0","1.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Richard Swart","Netherlands","2013-06-09","SYD-BKK and BKK-USM-BKK-Chiang Rai. I am not overly enthusiastic about this airline. The Cabin Crew always seem to be very rushed and not so polite. Whenever I am in Thailand people seem to smile wherever you go but never for Thai Crew. They always seem to be disinterested and annoyed by passengers. Food was fair AVOD was good but the feeling they left was unsatisfactory especially because of the rude Crew. Not just on one leg but on all sectors.","","","Economy","","6.0","3.0","1.0","3.0","3.0","","","4.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","E Holmes","United Kingdom","2013-06-09","Flights TG917 and TG916 Boeing 747. Dissatisfied with Thai Airways this time. Food was awful only ate a small amount of fruit all meals were unappealing. Would not travel Business Class again - not worth the money. Going out from Heathrow to Bangkok my partners screen did not work we booked seats on the upper deck in January rows 26 going out and 16 on our return. Arrived at Bangkok airport at to check in for flight and was told a passenger had just booked our seat. Onboard when we asked for a gin and tonic told they had run out and offered champagne.","","","Business Class","","1.0","5.0","1.0","1.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","W Jones","United Kingdom","2013-08-18","Flew to Dalaman on 3/8/13 8 hour delay at Gatwick there was a party of 7 we were supplied with £10 vouchers to cover lunch! We had 2 meals and drinks during this period which came to far more than £10. Technical problem was the reason for the delay spoke to others who said they had suffered in this manner before it was our first time with Thomas Cook. On the aircraft the seats were ridiculously tight and we are only 5 ft 9 and 5 ft 2 I would hate to be tall in these seats. The interior was old shabby uncomfortable and as previously stated in these reviews I must concur the cabin crew were unprofessional and quite frankly useless. On our return 2 weeks later we were once again delayed for a further 3 hours for technical problems. We were all very disappointed with this airline for a flight that cost £383 (budget I think not). On our landing at Gatwick it took 35 minutes to disembark a 10 minute bus ride to the terminal and a further 30 minutes to reclaim our baggage.","","","Economy","","","1.0","1.0","2.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","F Ansell","United Kingdom","2013-08-18","Having read a lot of reviews and being a 5'8 size 24 woman I was incredibly worried about my flights with Thomas Cook to say the least. I was worried about leg room the table not fitting my frame or and this was worrying me most - the seat belt not doing up. I need not have worried. We flew Gatwick - Menorca and back in an Airbus A330-200 with seat configuration 3x3x3. Not only did the seat belt fasten easily but I had at least 8 inches to spare on it. Seats were comfortable despite the armrests not being moveable on the flight home. Leg room was fantastic and I could stretch my legs out fully. Food on board was usual aircraft fare but pleasant enough. Our outward flight was at 6 in the morning so breakfast was served. On our return flight we were served chicken breast roast potatoes sausage stuffing ball and vegetables bread roll and cheese and crackers with a moist and tasty syrup sponge for dessert. Flight attendants were helpful polite and efficient. Flights landed on time and the aircraft were clean and tidy. No inflight entertainment but then again no airline provides this for a 2 hour flight. I have nothing but positive comments for this airline.","","","Economy","","8.0","5.0","5.0","5.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Cazaam","United Kingdom","2014-07-27","Ironically I went on a Thomas Cook holiday to Costa Adeje in Tenerife but flew both ways with Thomson. I don't have a clue why this is the case but it's beyond the point of this review. My review here is of my flight back to EMA. It was a little cramped in the seats (I'm over 6' so to be expected) I'm no stranger to my legs being cramped. That's why I reserved an aisle seat where I could get my legs into a more comfortable position which they did follow through on so that's a good thing. The cabin crew were a bit lazy on this flight back which was over night so instead of doing the airline safety demonstration themselves they decided to instead bring down the screens and showed a video of a 5 year old girl run through it. The video wasn't anything good just the same malarkey that you hear every damn flight. The flight though was pretty bland 4 hours without any real entertainment to pass the monotony and I was instead using my tablet for the whole flight (I turned off the Wifi so don't think I'm stupid like that) which did help but I found myself still just wanting to get the flight over with. The food aboard was like any other. Snacks and drinks always the same but they did have some hot meals. Too bad they tasted cheap and I heard someone complaining of heartburn when they ate their meal. Still the price paid to fly was decent and the seats were somewhat comfortable (it would be a 5 if not for the horrible armrest which wouldn't lift and kept digging into my elbow) The seats did recline which is a positive and some people could sleep pretty easily. Not me I can't get to sleep on any plane doesn't matter how tired I am.","","","Premium Economy","","6.0","3.0","3.0","2.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Edon","United Kingdom","2014-07-27","Tom 2200 8th July MAN-JSI (Skiathos) on B757. Plane took off on time fairly clean but showing its age. Cabin crew ok but did the minimum and pulled the curtain across blocking the use of front toilet. Note to cabin crew its a curtain and not a wall you can hear everything they say. Return Tom 2201 22 July JSI-MAN again on B757. Cabin Manager loved the sound off her own voice never off PA system! Plane clean but again past its sell by date looks good from outside though. Very bumpy on return and again Cabin Manager serving drinks at 2 pax at a time ok as in turbulence but after 15 mins no turbulence but continued to serve drinks at 2 pax at a time? We had Britannia Airways free headphones / free entertainment / free newspapers / cabin staff that loved their jobs now we have Thomson / First Choice. Pay for everything Tea / Coffee / seats constant use of PA selling this and that. 1 drinks service on both flights but all hot food is cooked and what's left (huge amount I saw) is thrown away. Can Thomson really afford to throw it all away on every flight! Can we please have cabin crew who look like they enjoy their job more face to face contact rather than look above. A better uniform would look great too some of the shirts looked very creased.","","","Economy","","6.0","2.0","2.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Byrne","United Kingdom","2014-07-13","Travelled in Premium Economy on the Dreamliner on 15th May 2014 from Manchester to Puerto Vallarta Angel of the Skies on the way out and Alfie on the return. We were lucky enough to get seats 1G+J on both legs of the journey so had lots of legroom. The seat was comfortable as long as you only wanted to sit and relax but it was extremely uncomfortable for sleeping. The footrest is a complete waste of time and quite dangerous as it doesn't go up high enough and therefore pressure is on the lower leg which can't be good when you're flying for 11+ hours. The armrests were very shabby and quite loose the TV unit was also wobbly and dirty although it did work well and was responsive. Considering the plane is not very old it's starting to look quite worn and untidy it wasn't very clean on either journey. The crew on the outward journey were a bit miserable and not very forthcoming with drinks the return crew were much better although there was very little choice of drinks left and even less items to purchase onboard. Obviously we had no problems getting out of the seats in Row 1 and we couldn't guarantee getting those seats each time so unless the seats are changed I don't think I'd waste my money travelling in premium again in the future. It could be so good with just a few tweaks here and there overall ok but a little disappointed. The positive aspects were reduced jet lag very quiet and a great sense of space due to the height of the cabin.","","","Premium Economy","","5.0","2.0","3.0","3.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Stuart Mckenzie","United Kingdom","2013-06-05","Flew from LHR to BKK return. Online check in didn't work however check-in at airports was straightforward and quick. All staff were friendly throughout food was decent for plane food and entertainment pretty extensive. We landed as scheduled; for the money Thai were exceptional.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Ron Kuhlmann","United States","2013-06-04","CPH-BKK-DPS-BKK-KIX. All flights except BKK-KIX in Business with the last sector in First. Elegant service on all legs and the gentle attention to detail was consistent across all the flights. I first flew TG in 1966 and that impression has held up for decades. The food is tasty and beautifully presented and the staff - from beginning to end was delightful. With more than 40 years of travel with them I remain a huge fan.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Clay","United Kingdom","2013-08-15","Flew to Orlando paid for extra leg room - what a joke. Had the emergency life raft in front of me so had even less room row 9 seat j. You have to pay for ear phones to watch the inflight entertainment. Cabin crew only interested in selling duty free. Only good thing about the flights was the return flight - landed 50 mins early!","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","W Cooper","United Kingdom","2013-08-13","Flew to Reus from Newcastle limited legroom. I've recently had a knee replacement and I found this uncomfortable. I ignored all the inflight selling and wasn't pestered. Home was better with more room. We understand any airline running this type of operation has to maximise selling opportunities. On landing we were parked quite a way from the terminal at Newcastle!","","","Economy","","8.0","2.0","4.0","0.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Broadbent","United Kingdom","2014-07-13","Flew premium to Mexico 26th April 2014. Flight out food service drinks and seat pitch fantastic return flight 10th May 2014 food disgusting and inedible my husband called it slop. One drink the whole 9.5 hour flight seat pitch no more than you would get on normal economy flight back was on very old tired interior plane trays didn't work had to hold with your hand or knee as food and drinks would have fallen off. Don't bother booking and paying for premium on return flights from Mexico.","","","Premium Economy","","","1.0","1.0","1.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Davis","United Kingdom","2014-07-13","TOM7238 BHX-KGS 01/07/2014. Waited in a line for one hour due to a missing crew member who came strolling down like she didn't have a care in the world. Only to get onboard to be told we had another 30 minute wait due to missing our slot. Once we finally got into the air the crew did a chaotic drinks service which seemed rushed and unorganised. It must have become all too much for three of the crew as they decided to take a seats in row one for 20/25 minutes taking about their children. Just before landing one of the crew members did the most pathetic congratulation to a just married couple I have ever heard she even put the tannoy down before finishing the sentence. The return flight (TOM7239 08/07/14) at least had crew that seemed interested and actually interacted with the customers.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Evelyn Petrie","United Kingdom","2014-07-13","We travelled from Newcastle to Mexico on the 23 June 2014 for two weeks we were told it would be the Dreamliner it was not. We had booked premier seats on the direct flight. After we boarded we were told we had to fly to Manchester to stock up with fuel and food and a new crew an hour down and an hour on the ground at Manchester two hours more to a ten hour flight. Coming back on 8th July no drinks on board. Crew spent all the time sitting at front speaking.","","","Premium Economy","","3.0","3.0","3.0","3.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","William Stahmer","Thailand","2013-06-04","TG206 12.10pm Phuket-Bangkok 23/5/2013. Staff very attentive. TG409 4.25pm 23/5/2013 Bangkok-Singapore. Staff the best I have experienced for years! I left my ipod on the above flight and the hostess had it delivered to Singapore that night. TG556 Bangkok-Ho Chi Minh 2/6/2013 crew very offhanded very disappointing as I always fly Business Class. Was treated rudely.","","","Business Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","R Gunn","New Zealand","2013-06-03","Paris - Bangkok on board Thai's A380. Spacious cabin huge windows excellent IFE good food informative PA's from captain friendly flight attendants clean bathrooms and best of all: water and juice handed out every 30-45 minutes even through out the night - much appreciated! Flawless flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Kelly","United Kingdom","2013-08-11","Travelled back from Dominican Republic 6 August and have to say I have never come across Cabin Crew that were so unprofessional. They were bickering amongst themselves in earshot of myself and other passengers. One particular Cabin Crew was downright rude to a fellow passenger who wanted to use the rear toilet instead of the lower toilets as she had difficulty walking and could not negotiate the stairs down to the lower deck toilets. The message from the senior cabin crew before take off was unlike any I have heard before and was aggressive and abrupt. We were asked to pack the waste materials into the box containing our food as neatly as possible over the PA system - when they were collected the Stewardess emptied them into a bin bag. The whole of the crew demeanour was unwelcoming and any request was met with a sneer or raised eyebrows. One particular member of the crew was negotiating the Duty Free trolley down the aisle and I heard her say ""if something is out of stock on the way out it's likely that it'll be out of stock on the way back"". Our flights were 2 weeks apart so why should the passenger know the plane had not been restocked? It seems there was some kind of conflict between various members of the crew which came across as very poor service to the passengers. The Cabin Crew just seemed uninterested - I and my family and friends will never ever travel this Airline again.","","","Economy","","1.0","3.0","1.0","3.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Andrew Sanders","United Kingdom","2013-08-08","Flight to Tunisia on time and no problems boarding. Remember this is a cheap (ish) airline so won't have infinite legroom between seats however if you understand this before you bored the plane then you will have no problems. Cabin crew try to sell but simply decline and they will leave you be. Pilots keep you updated and even joke at times. The 757 interior is a little worn but the fleet is being replaced so this doesn't matter as much anymore. Overall if you understand this is just a cheapish airline with mediocre seat space then you will get on fine!","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","William Walker","United Kingdom","2014-07-06","TOM670 Glasgow to Punta Cana. Wife and I went premium for the first time will not be the last. Seats 1A 1C brill service from staff both ways excellent food good enough to eat although not quite enough. Punta Cana airport a complete disaster no organisation whatsoever not the fault of Thomson. Will be using this service in the future.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Sally Ben","United Kingdom","2014-07-03","TOM719 Agadir to Stansted. The crew on this night flight stampeded along the aisle like a herd of elephants. I sat in the aisle and was knocked constantly. This was magnified by the hard seats with no cushioning. They really wanted to maximise discomfort. The plane was really filthy they did not clean between flights I wonder if they ever do as they maximise the number of trips. They failed to order disabled assistance as always happens then blame someone else. This was confirmed by the lovely people who eventually came to assist. Thomson is only interested in flogging anything and everything you're a captive audience to be sold to. There is zero service only selling. I will never use this company again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Bradley","United Kingdom","2014-07-03","Flew on the New Dreamliner 9th June 2014 Gatwick to Cancun very disappointing. Yes you get a bit more leg room but that's it plane dirty TVS not working properly and not enough toilets for the amount of people. We were boarded at the correct time but sat on the runway for 90 minutes sweating because of a mess up and then they had the cheek to charge us for a water once in the air. I know no airlines are perfect but Thomson has been the worst airline I have flown with.","","","Economy","","","3.0","1.0","0.0","1.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","T Hung Nguyen","Vietnam","2015-07-22","That was the first time I'd flown with a low-cost airline and I felt a bit worried at first but everything ended up okay. The flight was smooth and nearly punctual. Staff was a bit cold but I had no problem about that. No food and beverages was served for free so better prepare your own. Overall I had a decent round trip SGN-SIN. I will consider flying with them again if possible.","","Solo Leisure","Economy","Ho Chi Minh City to Singapore","6.0","3.0","3.0","","","3.0","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","V Blaxell","Australia","2013-05-28","MEL-BKK. More comfortable than economy but otherwise this version of Thai's business class product is at best not quite up to par and at worst very poor. On this 777-200 the pod style seats looked plastic and worn out with obvious signs of age and wear. Seat control module was not always responsive upholstery was exceptionally hard. Slightly angled full recline was not a major issue for me but the short footrest area was as my feet dangled over the end and dragged me ever closer to the floor. IFE is unexceptional and the screen and controls very old fashioned. Food was much lower in standard than economy food on SQ MH or CX. FAs tended toward the sullen some with very poor English indeed. Nevertheless they were attentive throughout the flight. The whole experience was mediocre. It's a long flight and a busy route for Thai and they might think about treating their Australian customers better.","","","Business Class","","6.0","2.0","3.0","1.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","V Blaxell","Australia","2013-05-28","BKK-KIX After a very humdrum and sometimes shoddy Royal Silk business class service from MEL switched to Royal First for the red-eye to Osaka on an ageing 744 with Thai's brand new first class product and it was excellent. Only 9 suites now in the 744 nose and each quite private though without the doors of Emirates and Singapore. Gone are the lurid pinks and purples now replaced by wood finish and beige's and neutrals. Very dignified and restful. The new seat is a fully flat bed with good bedding and comfort wear and it was so comfortable and the atmosphere so hushed I slept for much of the leg. Huge HD flat screen promised fine IFE but I settled for a canapé and a glass of Dom Perignon from a gracious FA who reminded me of how service used to be on Thai back in the 1980s. Gently woken for a superb Thai breakfast of steaming hot and spicy rice soup with shrimp decent coffee and some delicate conversation wit the wonderful FA as we began descent into KIX.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Meikle","United Kingdom","2013-08-06","Check-in was very good. The woman who dealt with us was very personable. However the mood changed when I walked on to the plane and saw how closely positioned the seats were. I had read previous complaints about the legroom from passengers that were 5' 2"" (I'm 6' 2"") so I wasn't expecting to be able to stretch out but I was still taken aback by just how close the seats were. Flight was significantly uncomfortable because of this and many people stood up during the flight. Plane was a 757. Cabin crew were very pleasant however they did attempt to sell various silly things throughout the flight. Flight duration was 4.5 hours and any longer would've become quite unbearable. Flight back was delayed 1 hr 45 mins but being a night flight it was very quiet and seemed more comfortable. Plenty of empty seats on the return and the crew allowed passengers to move where they wished once the flight was at a certain height. The film only had sound up to row 20 and the aroma from the food made you wonder what it actually was. The expensive drinks bad food hard sell and a film without sound I can easily live with but the leg room is a major issue and cannot be ignored when reviewing this airline. It made the journey quite uncomfortable and because of this issue I would recommend others to find an alternative if possible.","","","Economy","","3.0","1.0","4.0","2.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Mark Docherty","United Kingdom","2013-08-05","Travelled in a party of 9 from Manchester to Malta in July flying on a B767. Departed on time with regular updates from the flight deck. My only complaint on the outbound flight was the breakfast wasn't very nice. We travelled back on the same aircraft again we boarded on time at Malta there was no air conditioning unit attached to the aircraft so once onboard we noticed the heat straight away. This wasn't an immediate issue though as the Captain advised us we would soon be departing. Baggage handlers caused an initial delay of around 40 minutes. Aircraft was becoming hotter by the minute to the point of being unbearable drinks were distributed by the Cabin Crew which was welcomed. Captain decided until the problem could be fixed we'd disembark the aircraft to the comfort of the airport departure lounge which was obviously air conditioned. After 2 hours the fault was fixed and we were welcomed back on board by the crew. Took off and apart from some thunder storms over Manchester and some heavy turbulence the flight was uneventful. Flight deck provided regular updates and cabin crew were attentive. I've flown many times with TCX over the years and as long as you don't go expecting Emirates style service etc on a short/medium haul flight then I don't know how you can be disappointed with them. Final note - inbound meal much better IFE working on both sectors and a camera pitched underneath the aircraft so you could watch the flight if you wished.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Eden","United Kingdom","2013-08-05","Our Vegas to Manchester flight was delayed by over 24 hours. TC reps nowhere to be seen or heard to offer any explanation in direct contrast to our first day in Vegas when they were all over us like a rash trying to sell us their various over-priced packages to Hoover Dam and Grand Canyon etc. We were put up in a decent hotel but there was a five hour wait for coaches to take us to it so nearly all of the passengers took taxis instead. We shall never use them again.","","","Economy","","2.0","2.0","3.0","3.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Dwye","United Kingdom","2014-07-03","Thomson seat selection is a joke if you are traveling for more then 2 weeks. We decided to go to Florida for 28 days Thomson seat selection policy is that you can only select seats 90 days prior to your return flight. So if you traveling for 2 weeks you get to select your seat 2 weeks before I can. When I was given the choice there was not 2 seats left together. I've tried to point this problem out over the last 6 months by phone and email without any luck remember I paid for seat selection.","","","Premium Economy","","5.0","3.0","3.0","0.0","0.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Mitchell","United Kingdom","2014-07-01","Booked to visit Montego Bay flying on a 787 from Gatwick when it came to boarding at Gatwick plane downgraded to a very old 767 without notice. Flight out was very poor but at least cabin crew were OK. Inbound flight was. 787 but the seating is a joke You have to be an escapologist to get out to go to the toilet to make matters worse this was a new plane and the TV nor reading light worked this on a 9 hr overnight flight. Thomson have spent thousands on the 787 hype and in my case the whole flight experience in both directions was a joke. Never again Thomson I have to work too hard for my money to waste it on very poor service.","","","Premium Economy","","3.0","2.0","4.0","4.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Darryl Cartwright","United Kingdom","2014-06-18","Flew from Birmingham to Palma Mallorca 31/05/2014. We dislike the new common queue system intensely as no matter how early you arrive there is a long snaking line of passengers for other destinations. It is now required that all passengers check in online. This saves Thomson time and the cost of ink and paper to print boarding passes. When we arrived at the airport we imagined that we would be through to security quickly as we only had to leave our cases at the baggage drop. Imagine our disappointment and annoyance to find that not only was there still the long queue but there were only two people accepting the baggage as opposed to seven or eight staff in the previous check in process. We had to queue for 35 minutes to drop off our bags. It would appear that these new processes only advantage Thomson to the detriment of the customer experience that they offer. It really is no better than using Ryan Air's cattle class service. It does not get ones long awaited holiday off to a very good start and leaves one with a negative opinion of Thomson.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Roubanis","Australia","2015-07-13","My 4pm flight from Melbourne to Adelaide was cancelled - due to a number of other delays throughout the day. The next available flight with Tigerair was 24 hrs later - which would have been fine if we didn't need to be in Adelaide the next morning! We found the staff very unhelpful - in fact they had a deadpan face whilst giving us this news. There was no apology. There was no attempt to find another alternative route by the airline. I just found them really unsympathetic. I understand that they probably had to deal with many irate customers prior to telling me this new s- but this is just not good enough. We ended up cancelling our tickets and getting our tickets on credit and made plans with Jetstar.","","Couple Leisure","Economy","Melbourne to Adelaide","1.0","1.0","1.0","","","1.0","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Stuart W Cole","Australia","2015-07-10","Brisbane to Adelaide on TT317 departed 4.50pm (local) arrived 6.50pm (local). Yes they police and enforce the carry-on limit but it works and allows for quick turnarounds. I took advantage of their new cabin+ which allowed me to bring on board up to 12kg. As I had pre-booked an exit row seat I had to counter check-in rather than use the self-serve kiosks but there was no waiting and quickly processed by friendly staff. At the gate, carry-on bags were being checked ad-hoc. Boarding was efficient and quick which allowed for an early departure. The aircraft was spotless and it was great to have cloth seats rather than the faux leather of Virgin. Yes its buy on board, but a good range of drinks and snacks were available. Very friendly cabin crew and great communication from the flight deck. It was actually the first time that I was asked if I needed assistance to place my bag in the overhead locker. Seat comfort no different to economy on Qantas, Virgin or Jetstar and in fact it seemed that the seats were wider than on the Qantas and Virgin 737's. Since being taken over by Virgin, Tiger certainly seemed to have improved and as long as you follow the rules concerning check in times and carry-on limits they provide quality safe air travel at quite reasonable prices when compared with Virgin and Qantas. You have to ask for the majority of flights in Australia under 3 hours, is the extra money to fly Qantas or Virgin for a complimentary muffin worth it. While Tiger only operate limited flights to/from Adelaide compared to Qantas and Virgin, I will certainly be happy to look at flying Tiger again if the price and flight times work.","A320","Solo Leisure","Economy","Brisbane to Adelaide","8.0","4.0","5.0","3.0","","4.0","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Tony Charnvises","Thailand","2013-05-26","Bangkok-Sydney-Bangkok TG475-TG476. Check at Suvarnabhumi airport is swift with designated and exclusive for all TG first class and business class passengers. Express baggage check and immigration were also exclusive as well. Flight was full including business class which make the boarding and settling in a bit of a mess and not quite so smooth as silk. I am not a great fan of the cocoon type seats but it is pretty comfortable good width and for sure plenty of length. The entertainment system is efficient but it still felt a bit worn down and dated. However the choice of TV movies radio were good with very wide range. The most disappointed about the flight is the food. Even though it was better than many airlines it still felt like economy class food in a nicer china. In all it wasn't that bad and with many obvious positives points but I was expecting more in all aspects.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Paul Suliteanu","Israel","2013-05-22","CNX-HKT A320-200 HS-TXF. Flight with Thai Smile duration 2 hours. Good boarding very quick. FA very polite and professional. A lot of info from Captain. Did not eat the food but was a box with sandwich and some fruits and a cold drink. Little bit of turbulence but in all smooth flight. Seats very comfortable. Would use again. No IFE.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Shaw","United Kingdom","2013-08-04","Flew Manchester to Sanford 19th July 2013 and returned 2nd August. Both flights were excellent departing on time good cabin crew and selection of films.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Mark","United Kingdom","2013-07-31","Flown with Thomas Cook twice this year to Cancun in Mexico and to Hurgurda in Egypt. Both experiences were poor and whilst the service on this airline is tolerable for short distances its not on long haul. The Mexico flight was cold and the headset socket did not work. On the Hurgurda flight It was again cold the food was poor (mine was beef without the gravy) the crew constantly chatted to each other. It took forever for them to serve people and ignored the call lights. The only reason to choose them is they fly from Manchester and the cost. Lastly I doubt a top airlines welcome to the flight is that if you get drunk they will refuse to serve you and take action. Both right but it sets a poor tone right from the start to mention it I doubt Etihad do that?","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Emma Sidley","United Kingdom","2014-06-18","TOM175 back from Cancun to Manchester on 16 June. Plane dirty as it was going out. Food disgusting. When customers are obviously going to be hungry thirsty and tired the drinks and snacks that you have to pay for come out first oddly enough. TV console was broken.","","","Economy","","5.0","3.0","4.0","2.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Taylor","United Kingdom","2014-06-18","Recently flew from Glasgow to Antalya Turkey with Thomson - a 4.5 hr flight and it was shocking. Seats were uncomfortable little leg room and seats and pouches were dirty. Totally unacceptable.","","","Economy","","","1.0","4.0","3.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Alden K Cai","Australia","2015-07-08","MEL-HBA, turbulent flight and stressful because it was so cramped due to the need to put luggage in front-overheads space stolen! HBA-MEL flight much better. Tiger staff overall very friendly. Flights always good enough when there's not too many passengers. Comfort/assurance-wise nothing like Qantas, but for flights less than 2 hr Tiger is a very good option - best being the seat pitch is actually bigger than all other Aussie domestic flights.","A320","Business","Economy","Melbourne to Hobart","9.0","4.0","5.0","","","1.0","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Yu Xiang Lim","Taiwan","2015-06-23","This flight was operated by Tigerair Taiwan, and redeye flight was 80% full. Food is unique, all is Taiwanese local delight but portion was too small. Seat was almost same with other LCC like Jetstar Asia, Vanilla Air etc.","A320","Couple Leisure","Economy","TPE to DMK","5.0","2.0","3.0","2.0","","3.0","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Hauser","Australia","2013-05-21","HND-BKK-SYD in first class. Told on the overnight HND-BKK flight that there was no turn-down service offered which was surprising given that it was a 5.5 hour flight that departed at midnight. The F cabin on the leased Jet Airways 77W was scuffed and worn but seat was comfortable enough. I didn't eat anything on this service other than some fruit before descent. The requisite golf-buggy was waiting for me on arrival at BKK but it was irritating to have to be security-screened in the middle of my transfer to the lounge and again when heading back to the gates. Ground services were good water pressure in the showers of the F lounge were pathetic. BKK-SYD on a 747-400. This model is geriatric now and the 10 F cabin whilst better than the dreaded 14 F setup that has now gone is still outdated and far from the best. Crew friendly and polite but rushed through breakfast prior to closing all the shades in the cabin for 5 hours and rushing through dinner prior to landing. Requests to slow down went unneeded. Note that 4/10 F seats were occupied so one can hardly apply the ""full cabin"" excuse. My seat malfunctioned on 747 and it was a pretty ordinary pair of flights. Crews on both services seemed to be in a hurry to get us dealt-with which is not acceptable in J let alone F. Disappointed and won't fly Thai again.","","","First Class","","6.0","3.0","3.0","4.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","O Meier","Switzerland","2013-05-19","FRA-BKK on 340-600 in Business seats 12J/K. Overall very pleasant: Boarding efficient pre departure drinks came quickly jackets were not hung though. Food orders were taken before takeoff adhoc special request for a slightly differently composed breakfast (noodle soup instead of western breakfast) was accommodated perfectly food quality was quite good. FAs attentive and friendly. Seat angled lie flat slightly difficult to fall asleep in however I then got about 6 hrs of uninterrupted sleep so that was OK. Entertainment up to par amenity kit good only slippers would have been nice. Priority immigration at BKK with Thai C BP worked fine luggage already on carousel when we came out. This was a pretty god experience and frankly I wonder about the multitude of bad reviews for Thai - I was more than satisfied.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Sharnok","United Kingdom","2013-07-30","Just returned from a holiday in Majorca flight to Palma Airport was delayed. The cabin crew showed no interest in passengers just stood chatting. I have never experienced such disinterest on flight ever. The holiday in Puerta de Soller was wonderful however the flight spoilt the holiday. I will not be flying Thomas Cook again.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Clifford","United Kingdom","2013-07-29","Flew from Gatwick to Dalaman and wish I had booked with another operator. Seat space / leg room should be investigated as to whether it meets legal requirements. Incredibly uncomfortable journey with TC maximising their profit absolutely anyway they could. Return journey was considerably worse because of a systems failure at Dalaman. For good measure some TC rep asked if we were flying to Manchester. Cannot figure out why because we were in the Gatwick queue and curiously there were no flights to Manchester at that time! Upon arrival at Gatwick we had to wait 45 minutes on the plane because stairs were not available to offload us! Apparently this was down to the rain we had earlier in the day. The final nonsense was when we had to wait another 45 minutes for our luggage to emerge. So from landing to luggage collection took 1.5 hours and bear in mind the flight was late because of the problems at Turkey. Seems Servisair who administer ground services at Gatwick were culpable in all this and have not done TC any favours. Together they have persuaded me to use another carrier in future. As for Gatwick thinking it can handle a second runway it is sadly mistaken when patently cannot even handle one!","","","Economy","","","1.0","4.0","3.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M De Souza","United Kingdom","2014-06-16","My wife and I flew on TOM052/053 Gatwick to Cancun on 19th May as it was our honeymoon we flew Premium on the dreamliner. We were excited about going on the dreamliner and overall we were happy with our choice The previous comments regarding the seats are accurate as the recline is poor and the footrest isn't much better The inflight entertainment needs expanding the screens are stored within the armrests and they are very dirty inside My wife's screen was insecure and wouldn't stay in the one position Thomson really need to address the seating in this aircraft as this is a new plane and already showing signs of wear and tear and isn't very comfortable for long haul the staff are very good and the service is good.","","","Premium Economy","","7.0","2.0","5.0","4.0","2.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Flynn","United Kingdom","2014-06-13","LGW to Kefalonia outbound 25/5 inbound 8/6 both flights cramped and complete with young unhappy children TG it was only 3 hours cabin staff try very hard to make a sale as there is no meals or snacks included in the flight not the most comfortable of flights and glad to get off.","","","Economy","","4.0","1.0","3.0","0.0","0.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Kim","Singapore","2015-05-31","Tigerair seems to be very strict on carry on luggage weight of 7kg per person. I flew from Melbourne to Sydney in end of May and the ground crew actually made some of the passengers to take off their coats in the winter to weight the coat on top of the luggage to make sure it won't pass 7kg limit. I know this is a budget airline but I find it hard to believe that we had to take off coats and sweaters in the cold weather so they can weight it. Very bad impression on Tigerair. My previous good experience with the airline is totally gone now.","","","Economy","","","2.0","1.0","0.0","0.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Horne","Australia","2015-05-28","We flew BNE-MEL-BNE with an infant After reading all these reviews I was worried. No need to worry at all followed the rules was at the airport on time they did not weigh our cabin baggage they gave us an extra seat as the plane was not full. The staff were very kind to all parents with infants. Plane left and arrived on time both ways would fly them again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Oddvar Johansen","Norway","2013-05-15","Round trip Oslo-Bangkok in Silk Class. Every time I fly I am surprised of the relatively uncomfortable seats in business class on this route. As I have a THAI gold card a plus is the warm welcome upon boarding including mentioning of my name etc. after sitting down. They are also serving you food prior to the rest of the passengers. However I had to wait 15 minutes to get anything to drink. Long after I had had my meal.","","","Business Class","","8.0","2.0","5.0","4.0","4.0","","","2.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Buck Matthew","Canada","2013-05-15","BKK-NRT on B777-300ER May 9 2012. Aircraft leased from Jet Airways. Waited with a large group of people checking in for various flights. Used the kiosk to print boarding pass and select seat. Upon check-in had both my bags weighed and was told one was overweight. I was moving back to Canada after 5 years in Thailand so not surprising I had accumulated many items. Check-in agent waited patiently while I redistributed luggage and moved items to carry-on. Received boarding passes for all my flights to my final destination. Aircraft was clean and received juice and water at regular intervals. Was not given vegetarian option for breakfast probably because I didn't inform the Bangkok office of Air Canada about this though I booked it on my itinerary but had a nice omelette for breakfast. Flight left on time and had a superb AVOD system which kept me entertained for the flight. Cabin crew was professional and smiling. Enjoyed my last flight on Thai Airways and would definitely fly again.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Richard Smith","United Kingdom","2013-07-29","I have come back from Cuba having pre booked my seats booked extra legroom going out and upgraded to premium seats coming back. When I was checking in at Manchester they told me I shouldn't have been issued this seat and couldn't have that seat. Coming back I had to wait until nearly everyone had checked in to be told I couldn't have the seat that I had paid extra for. This was my first package holiday with Thomas Cook and will be my last.","","","Premium Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Alexander Williamson","United Kingdom","2013-07-17","Flight out from Glasgow was supposed to depart at 16.35 on 4th July 2013 but were told bluntly during check in that there should be further updates at 7pm. No staff available for updates and garbled announcements from Glasgow airports world class PA system. Eventually we managed to get an explanation of sorts from a TC manager at around 9.30pm (5 hour delay). Everyone was just glad we were finally on our way to Antalya but the staff of TC really love rubbing salt in your wounds. Will not use again.","","","Economy","","2.0","0.0","1.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","David Moore","United Kingdom","2014-06-13","Flight TOM 046 - TOM 047 Sanford. Everything top class except the seat pitch in premium economy is very poor I understand that Thomson has started taking out the seats in premium economy on 1st June to enable more pitch as either Thomson or Boeing got it all wrong this was according to one of the cabin staff we were talking to at the end of our holiday this would be a big improvement. Otherwise cabin staff very good flight very good felt a lot better when you get off the plane compared to the 767's. Flight was one hour late getting away but managed to cut half hour of this by the time we landed (outward journey) and this was headwind all the way to Florida. Quieter flight lots more oxygen in the cabin making it a comfortable flight seats were row 5 2 seats starboard side good window seat. Have booked the same again for next June one hiccup Jetsave forgot to arrange our transfer from Sanford to Disney but Mickey and Minnie rescued us for $5.","","","Premium Economy","","10.0","2.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Marks","United Kingdom","2014-06-13","Flew BRS - EFL on 29/05/2014 and return leg on 05/06/2014 on a 757-200. Positives first both flights on time and landed early cabin crew were polite and helpful and leg room was just about OK bearing in mind I'm 6ft 2in but for a 3.5 hour flight it was OK even with the window seat. The negative the plane was dirty on the inside and we were the first flight that plane had done one the way out no excuse really for Thomson apart from cutting corners with cleaning! Also the plane was very old now it works and got us there and back but was rather tatty in places and could do with a re-furb or replacement! Overall it was good like I said on time friendly staff just a bit dirty/grubby and old/tatty will use them again if the price is right!","","","Economy","","8.0","3.0","5.0","3.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Williams","United Kingdom","2014-06-13","Flew to Corfu with Thomson to join one of their cruises all I can say is the inflight experience leaves a lot to be desired. The way out they didn't carry half the items listed because they had been delisted this apparently was only after a few weeks? On the return the flight was shambolic no hot food by the time we got served in the middle of the aircraft we waited in excess of 1hr 45mins for a drink. Crew either incompetent or inexperienced. No tonics carried that day due to stock issues! No crisps hardly any hot food to buy. Only red wine available. The flight was painful start and end to the holiday. Never again.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Christopher Konecny","Australia","2015-05-01","Today (1/5/2015) I was boarding a flight from Brisbane to Melbourne. Everyone was kind and the service was good. However upon boarding the aircraft we were informed by the pilot that one of the engines was not starting. We were on the tarmac unable to move for 2 hours before the pilot told us was had to leave the aircraft and other arrangements would be made. After a 9 hour delay with nothing given to us but 'complementary water' we were finally put on another aircraft no help whatsoever from the crew to get a different earlier flight. The one thing I do applaud this terrible airline is the fact that they were able to spot the engine failure whilst still on the ground and not whilst we were mid-flight. I would never fly Tiger again and would never recommend it to anyone I know. They need to step up their game a routine 2 hour flight turned into an 11 hour ordeal.","","","Economy","","","2.0","1.0","0.0","0.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Lalani Alim","Canada","2015-04-28","I traveled on Flight 218 from Melbourne to Sydney. The check in process went smoothly and the agent that assisted me was very friendly and that helped set the tone for a flight that was supposed to have been short and without incident. The flight was supposed to have been less than 90 minutes. I found out that Sydney Airport had closed due to inclement weather and that the fuel was low so the flight was diverted to Canberra. Absolutely no information was provided by the pilots or the cabin crew in Canberra as to when the flight would be back in the air or how long the ground delay would be for. I had told the cabin crew that I had to connect to an international flight and tried outlining steps that they could take such as requesting priority disembarkation/luggage collection and calling their ground reps in Sydney to see if assistance could be provided at the arrival gate for those that were traveling on connecting flights. Their response to me was ""we understand and we'll do everything we can to help"". After sitting in Canberra for well over 2 hours it became clear that I faced the very real possibility that I would miss my connecting flight. When the plane did land in Sydney I was left with a little over an hour to disembark run to baggage claim to get my luggage and transfer terminals in order to make my international connection. The flight did not arrive at a bridged gate. Instead passengers had to disembark by stairs and proceed up a single set of stairs into the concourse - I was sitting at the rear of the plane so you imagine what it's like walking behind more than a 100 other people because that's what happened to me. I was appalled upon getting to the concourse to find out that not a single Tigerair representative was around to meet the aircraft and offer help. In spite of me having clearly told the cabin crew that I was supposed to connect to an international flight and in spite of providing them with my departure time my luggage was one of the very last pieces to be removed from the plane. I then had to run to the train to the international terminal which I had to pay for and once there I ran straight for the Etihad Airways check in desk only to be told that the flight had already been closed and that it would not be possible to board. I had to watch the plane that was supposed to have brought me home push back and leave without me. I can understand that diversions and other unexpected circumstances can happen from time to time but after having been given the run-around after having been offered no legitimate help of any kind on the ground upon arrival in Sydney and after dealing with a flight crew that didn't have the least bit of sympathy for my situation and offered generic explanations instead of going out of their way to truly help me out I can assuredly say that I will never fly with Tigerair again!","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Anabelle Trinio","Australia","2015-04-27","I travelled back from Sydney to Adelaide April 16 2015 with my hubby and 3 kids. I've got a High Functioning 15 yrs old son who was seated next to me and went to use the toilet in the middle of the flight (no turbulence that time) he normally does not want to use public toilets he came back to his seat and told me he had not used the toilet I said I would go with him and I waited outside. I was approach by a flight attendant who told me to use the other toilet at the back of the plane. I tried to explain to her that I was waiting for my son but in a loud voice she told me she wanted me to return to my seat. She did not give me a chance to say anything. I will never fly with Tigerair again.","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Reyhan Nayyar","India","2013-05-13","Mumbai to Bangkok last night. There was no ptv they ran out of non veg meals. Staff were welcoming seats were a bit hard but a pole covering the space so not good leg room. When you push back your seat you can see the passengers behind you. Very old aircraft's they had one TV in the front which you could not see at all and very bleary. Have a snack before flight on this sector and take some entertainment because you will get very bored. I do not recommend this flight even though it is a 747-400.","","","Economy","","4.0","3.0","5.0","3.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","N Hawkings","United Kingdom","2013-05-09","TG917 25th April. Excellent customer service. As an ROP Gold member I've noticed improvements in the service provided by Thai. At check in my travelling companion and I received a warm welcome. I advised the gentleman at check in that I had reserved seats. He checked the system and advised that the adjacent seats were now occupied so he arranged for us to be seated in the row behind where we would be the only occupants in a row of four seats. Lounge was comfortable with an improved range of food including hot choices. Onboard the attendant addressed me by name welcomed me aboard and asked for our dinner / breakfast selection. Only issue with getting dinner before anyone else is that the meal is finished before the wine is served so I asked for wine to come with the dinner which it did. Drinks were plentiful throughout and the new AVOD was good. I did have some concern that the under seat AVOD box might be intrusive but it wasn't. Empty seats allowed us to stretch out and get a reasonable night's sleep. Flight attendants genuinely did their best to ensure a pleasant flight. Hard and soft product equally good.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ian Clarke","United Kingdom","2013-07-14","Travelled to Cuba on 28th June TCX174 and returned on 12th July TCX 175. Booked extra legroom seats on row 30 they were excellent cabin crew were outstanding we even left Cuba 30 mins early which is a first.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Blunden","Canada","2013-07-10","Flew TCX1054 Gatwick to Corfu and TCX 1055 Corfu to Gatwick end of June early July 2013 travelling as a family of 4 (2 adults 2 kids). Both flights ran on time with no problems and overall flights were comfortable. Amazed at how quickly TCX can board a plane. Seats are a bit cramped but the planes were clean. This airline is all about the extra revenue from onboard sales and pre-flight sales - drinks snacks duty free bingo cards meals seat selection. Was disappointed that there was little to no free beverage service. Cabin crew were friendly and attentive. No in flight entertainment but given it was only a 2 hr 45 min flight - we were ok. Two main complaints. 1) Extra baggage fee. I tried to check-in on line the night before and add an extra bag for £19 and it wouldn't let me check-in on line so I though I could just deal with it at Gatwick. When I did they told me the fee was now £60 as it was considered excess baggage at check-in! 2) Baggage retrieval at Gatwick. Not sure if this was TCX's fault or not but we landed in Gatwick early and waited 1.5 hours to get our bags.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Brushwood","United Kingdom","2014-06-11","Doncaster - Paphos. Seated in seat 2abc due to my son being autistic. Airline arranged this ahead of time and arranged same seats on return. Uneventful flight. No flight meal as they now only do a pay meal from the eatery range. Decent leg room.","","","Economy","","7.0","3.0","3.0","2.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Tunstall","United Kingdom","2014-06-08","17th May flight Manchester to Punta Cana on the 787 Dreamliner. Paid for extra leg room seats row 30 B/C no window on this row these seats are next to the toilets in the middle of the economy cabin there was a constant queue for the toilets for most of the flight people stood next to and in front of us. Food was very poor - meal offered was pasta which we don't eat no alternative available. It's a good job we ate at Manchester airport prior to boarding. Return flight sat in row 10A/B these are also extra leg room seats which were an improvement from row 30 - large window. Seat pitch is good but the seats don't seem as wide as the 767 seats.","","","Economy","","5.0","2.0","3.0","1.0","4.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Chew","Malaysia","2015-04-12","First time flying on Tigerair: Penang-Singapore-Penang in March 2015. Cabin crew (especially on the Sg-Pg flight) were very helpful and pleasant. Flights departed on time in fact arriving ahead of time in Singapore. I utilised the web-check-in from Sg and had direct-to-gate eligibility - this is a good feature. Would definitely consider Tigerair for future flights.","","","Economy","","8.0","3.0","4.0","0.0","3.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Clayton","Australia","2015-04-08","I travelled to Darwin last Wednesday night and returned to Brisbane on the red eye flight this morning. The crew on both flights were excellent they were so helpful and went out of their way to help me. I am a mature age lady who required assistance in both directions and have flown with many airlines I can say this airline is number one and will be the only airline I fly with in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","T Rex","Thailand","2013-05-08","BKK-FRA-BKK Business class check in and boarding went smoothly on both legs. I was assigned seat 25K and was surprised to see that the FA drinks station was on the other side of the seat with no partition. It appears that rather than provide a decent work area in the rear of business class Thai have opted to jam in more seats and put the drinks station between the rear toilets and emergency escape door - not very well thought out at all. FA's were attentive and smiling but the food really is mediocre and needs improvement.","","","Business Class","","6.0","4.0","4.0","2.0","3.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Federico Muscogiuri","Ireland","2013-05-06","MAD-BKK and onwards to Manila. Flight from Madrid on a brand new 777 half empty and plenty of seats to stretch. Staff very good and attentive but meal surprisingly and disappointingly mediocre. Plenty of drinks rounds and requests met with a smile. AVOD entertainment adequate but not comparable to Qatar Airways. BKK-MNL delayed almost 2 hours awaiting connecting passengers. Flight very full on a tired A330 without any personal entertainment. No air conditioning while waiting and drinks only available on request. Food forgettable and legroom pretty bad. As one of the previous reviewers points out Thai can get away with a low service standard on this route because of the lack of competition.","","","Economy","","6.0","3.0","5.0","3.0","3.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C J Jones","United Kingdom","2013-07-10","We were put on this 5.5 flight to Hurghada. Food was disgusting omelette sausage and congealed baked beans dry bread roll (no butter) and this is supposed to be James Martin cuisine! To top it all every passenger got given the food even if they had not paid for it. Children did not even get child's meal they got the same. Plane was not clean and was the worst flight ever. The outbound flight was with Titan Airlines not Thomas Cook as we booked. Homeward flight was with Thomas Cook and was much better. We travelled out on 2 July 2013 for 1 week. My daughter flew out the week before and had similar issues.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Andrews","United Kingdom","2013-07-10","Flew in March from Newcastle to Lanzarote myself my partner and 2 granddaughters. The check-in at NEW was fantastic straight through and up to departure lounge all staff excellent. On return check-in not so good but nothing to do with Thomas Cook only downside - not enough room between seats. Flight back I had ordered champagne as it was my partners birthday brought to us chilled and even gave my granddaughters sparkling soft drinks. The cabin staff made a lovely finish to a lovely holiday.","","","Economy","","10.0","2.0","5.0","4.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Noni Hodgson","United Kingdom","2013-07-03","TCX472 outbound 14th June 2013 inbound TCX 127 1st July Manchester Sanford - Orlando. No customer care whatsoever. Flight out my seat had been slashed. They forgot to load headsets so no inflight entertainment and even though we had ordered food and were only on row 13 they had run out of chicken and only had Bangers and Mash. Return flight so far is nearly 4 hours late with no explanation and. Paltry $8 food allowance. They even weighed our hand luggage and made us swap it to our cases which were under all for 1 killo. They need training in customer services badly.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","N Beetson","United Kingdom","2014-06-08","Travelled to Cyprus on may 21 2014 we were on a 737-800 from Birmingham. The flight was on time boarding well organised and on entering the cabin was pleased how modern and clean it was. The seats were comfortable and had plenty of legroom the cabin crew were very pleasant and professional during the flight. On our return flight we travelled on a 757 which also was very new and clean with the bonus of departing Cyprus 20 minutes early and arriving at Birmingham 35 minutes ahead of schedule. The captain was very pleasant on this journey and would fly with Thomson again.","","","Economy","","9.0","5.0","5.0","3.0","1.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Gillian Addsion","United Kingdom","2014-06-05","I travelled to the Dominican Republic on the 11th May 2014 and as it was a very special occasion I booked premium for the 4 of us. Waste of money. Window and middle seats are very hard to get out of. Staff outbound were very friendly and helpful but the return flight they were moody and unhelpful and could not be bothered to serve us our drinks! Meals were supposed to be different from economy (but our friends who sat in economy) had the exact food as premium. I did not know children were allowed in premium (8 hours non stop screaming). It was a nightmare. Stick to economy. Premium a waste of good money!","","","Premium Economy","","3.0","4.0","3.0","3.0","3.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Macculloch","Australia","2015-03-28","Flew SYD-OOL-SYD last weekend. It departed on time both directions cabin crew pleasant and efficient. Took only cabin allowance baggage and did web check in no problems at all. Will fly Tiger again good value for ticket price paid.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Haworth","United Kingdom","2015-03-25","Booked three Tigerair flights two were reasonably on time one was 5 hours late due to being wheeled out from the terminal twice and taken back due to computer fault. Then when finally in the air we were turned back to Sydney as our destination Cairns did not have the facilities to mend the aircraft completely for the return the journey we only had 4 days in Cairns so were not too happy at missing half a day stuck in Sydney airport no refreshments of any kind were offered.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A James","Australia","2015-03-04","Flew Brisbane to Darwin 22nd Dec 2014. Cost was cheap plane was new and staff were really friendly. Departed and arrived on time. Bought some food and drinks and thought the quality and price was good. Will definitely fly with them again.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Acosta","United States","2013-05-06","BKK-FRA A340. Not what I expected left disappointed. No personal AVOD makes for a long 11 hour flight. Service from FA's was average took late night flight so I don't recall food quality probably slept through it. Aircraft was worn but clean ladies received orchids upon departure. Probably won't fly Thai Air in the future. I do recall seats being very thin and uncomfortable.","","","Economy","","4.0","2.0","2.0","3.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","S Nunsuk","Australia","2013-05-05","TG476 SYD-BKK 12/4/13. It was a bad move from Thai Airways to replace the aircraft on this route from 777-200 to the super old 747-400. The inflight entertainment was down due to technical issues and about 35 pax had the same issue with me. The cabin crew and services are fantastic. Meals were okay. I ended up sleeping the whole way because there was no inflight entertainment for my 9hr journey. The way back was TG 471 BKK-SYD 26/4/13 I was on the 747-400 again but this aircraft has no personal screens. Obviously Thai is going down because the competitors on these route are using brand new fleets but Thai turned to the opposite direction. Very disappointed!","","","Economy","","4.0","4.0","5.0","5.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Allen","United Kingdom","2013-07-01","Manchester - Kefalonia - Manchester June 2013. Both outbound and return flights left on time. I pre-booked extra leg room seats and these were allocated on check in as per my booking. The 757-200 aircraft was slightly old inside but with leather seats. Crew were polite efficient and very friendly with passengers. I would imagine that had I not booked extra leg room seats it would be a less comfortable flight but really if you have that much of an issue with leg room simply pay £25 for a seat with extra room and enjoy the flight rather than moan about it. There was one bar service each way but the crew would also get drinks for passengers on request later in the flight so everyone was happy. We had meals included for free as part of our holiday package. Outbound was a choice of Tikka Masala or Beef Bourguignon and return was Tarragon Chicken or Roast Beef. They have been created by Chef James Martin and whilst they were OK I wouldn't be impressed if I had paid for these meals pretty basic. A small selection of TV programmes were show on overhead screens but I didn't watch these as the flight was only 3 hours. Overall excellent flights on Thomas Cook. Hopefully when their new aircraft arrive over the next few years to replace older aircraft the cabin will feel more up to date.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Llewelyn","United Kingdom","2013-07-01","Flew to Tenerife out of Cardiff on 17 May flight took off on time excellent staff home bound flight took off early excellent flight attendants again tasty food - no complaints. Thomas cook gives you a rep on you transfers which other companies do not.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Fogarty","United Kingdom","2014-06-04","Travelled beginning of May to Fuerteventura and on the return journey firstly there was surprisingly more passengers on the plane than on the paperwork. A discrepancy of 100 passengers. This meant more fuel had to be put on the plane and thankfully this was noticed by the flight crew. The cabin crew were rude the curtain was pulled across all the flight resulting in the front two toilets only one being available and when you ask to use the other toilet the look you get from the crew. Definitely a them and us situation. Passengers were greeted with rude responses. Really poor service with having to wait 1 hour and half before getting the first drink. Then had to wait 45 mins for the rubbish to be cleared away after having hot food. This included the drinks rubbish. Poorly organised and disgusting service. What's worse is their response after complaining nothing was documented about the need to refuel and the discrepancy and will be dealt with internally. Nothing for us being a special occasion and they portray they deliver excellent service and safety. Never again will we use this airline!","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Lockton","United Kingdom","2014-06-02","Went on a tired and stained old plane from East Midlands to Cancun in the last two weeks. Had premier seats but still cramped no menu (just as well as I have never got what I asked for) and not comfortable. The base of the seats seem blown. Anyway as usual night flight so no premium service. We went to Dom Rep on the dreamliner last year not much different its ok saying the windows are so much bigger but due to the cramming in few windows are in a comparable line of view from the seats. A bit pointless. Couldn't feel any enhanced travel comfort its better for the staff and premier is a rip off. As you pay 6 months in advance you still have to sit up at midnight when the seats open to book then find that week holiday makers on the same flight can book 90 days before which is 97 days before you so they get the seats they want.","","","Premium Economy","","6.0","1.0","3.0","3.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","H Blaney","United Kingdom","2014-06-02","Have just returned from Florida travelling both ways on the much hyped Dreamliner and disappointed to say the least. After paying for being seated together we were split up on the way out. There were many other families experiencing the same issue. My main gripe is the width of the seats they were so uncomfortable it beggars belief and certainly don't match the comfort of the old 747. We are not large people at all but seating in a row with my son and husband both six foot in height and average weight we were like sardines crushed together! So disapointed as this was the first time on long haul for my other son and family and not impressed as if the person in front reclined you had to crane your neck to watch the seat back TV! All drinks had to be paid for and the food just average as for the dancing lights yep I agree you see them for about 2 mins enough time to say Wow! Certainly if we ever travelled long haul again I would not be looking to travelling economy with Thomson!","","","Economy","","4.0","2.0","3.0","3.0","4.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Baldry","Australia","2015-01-28","I flew from Brisbane to Sydney yesterday (25/1/15) flight was fine but the overweight luggage cost was over the top not only that they also weigh your handbag along with your luggage bag. I don't mind paying if it was excessively overweight but it was 2kg's over and the charge was $82. If you were to fly Jetstar their charge is $30.","","","Economy","","","0.0","0.0","0.0","1.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Brown","Australia","2014-12-22","I regularly fly from the Gold Coast to Sydney and return. I choose to fly with Tiger as they are cheap and no frills. However when you purchase your ticket or tickets via the Tiger Airways official website it asks if you would like to choose your seat and some seats with more ""leg room"" cost more. On the seat selection page it shows which seats are empty and which seats are booked. Generally the seats with the added leg room are an extra cost and generally always the first booked. I always skip the seat selection and let Tiger assign me a seat at no extra cost. Now whenever I go to check in at Sydney airport or Coolangatta airport the check in staff often ask me where I would like to sit. So I ask for the seats with extra leg room which are the emergency exit rows and generally I'm assigned a seat with extra leg room despite the fact that I didn't pay anything extra and despite the Tiger Airways website stating that those seats which cost more and were ""booked"". So some poor fools are specifically choosing a certain seat and paying extra on the Tiger airways official website for a seat with extra ""leg room"". Yet I'm not paying anything extra for my seat and I'm offered the choice to sit in a seat which was shown as ""booked"" on the Tiger Airways website. I have to admit that I don't always get the choice to sit in a seat which costs extra on the tiger airways website but I find if I check in early enough then roughly 80% of the time the check in staff will give me the choice to sit anywhere at no extra cost. Despite other people paying for the choice to choose their own seat. I recommend Tiger Airways for short flights only as there is no inflight entertainment.","","","Economy","","10.0","3.0","3.0","2.0","1.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","G Fiorenza","Australia","2014-12-18","Melbourne to Adelaide terrible terminal. Seen better terminals in 3rd world countries. Walked for at least 10 minutes along container style construction in 30 degree heat to plane then onto tarmac. Plane flight and service to industry standard. Return trip Adelaide to Melbourne check in time is 45 minutes industry standard is 30 minutes. Could not check in 40 minutes prior to flight went to boarding gate and could not board the flight departure even though I had my seat allocation via email while passengers where boarding my flight I was told can't help you sorry. First and last flight with Tiger.","","","Economy","","","2.0","1.0","3.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Gray","Myanmar","2013-05-01","RGN-BKK-CTS and NRT-BKK-RGN. Service on the RGN-BKK-RGN leg was abrupt and disinterested as is usually the case. But the flights from Bangkok to Sapporo and return from Narita were both excellent. As a Gold Card holder I received priority meal service (this is not a standard practice on TG) and crews were friendly and efficient. From NRT-BKK the service was wonderful - warm attentive and energetic cabin crew made the flight a real pleasure. Drinks were regularly topped up and crew aimed to please. Food was average but the IFE was excellent with a great variety of recent releases. Overall I was very impressed with TG on their flights to/from Japan and their crew really excelled.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","H Rutter","United Kingdom","2013-05-01","LHR-BKK on retrofitted 747-400. Good seats with big pitch superior IFE and although the food was average it was fine. The staff are really great too and my 3 year old was given lots of attention and a good in flight pack. Much better than BA.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Baker","United Kingdom","2013-06-30","Outbound: Gatwick - Sharm TCX1952 9 Apr 13. Return: Sharm - Gatwick TCX1953 16 Apr 13. Never again Thomas Cook never again. Last year due to work and luckily for me 4 holidays l flew 38 international flights using BA Emirates to EasyJet and Ryanair. At the bottom of the pile is Thomas Cook. Cramped beyond belief my knees jammed against and under the seat in front of me for a 5.5hr flight from LGW to Sharm. They have even moved the magazine rack so its level with your face just so they can gain another inch so your knees are actually embedded into the sest in front of you. No IFE food worst than McD's no free water and FA who treated you no better than cattle. And they call it shorthaul. Looking at going to Florida next year won't be with Thomas Cook that's for sure. The most awful service l have experienced.","","","Economy","","","1.0","2.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Howlett","United Kingdom","2013-06-28","2 hours late out of Gatwick to Antalya due to faulty door. Return flight 9 hours late. Was it a coincidence airbus not available after incident at Manchester earlier in week. Felt sorry for reps at airport as they were kept in dark. Why not tell pax the truth and company would get less hassle. Pax split between two aircraft. Replacement aircraft operated by Titan who were excellent. Thomas Cook didn't seem to care. Will think very carefully before flying Thomas Cook again.","","","Economy","","","2.0","4.0","0.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Stevenson","United Kingdom","2014-06-02","Gatwick - Cancun - Gatwick. This was in the new 787 Dreamliner. Premium Economy has a 2-3-2 configuration and a 36” seat pitch. All flights on time. Meals rather ordinary but drinks dispensed generously. A good selection of films and other entertainment on the IFE system stored in the armrest. Two toilets in the Premium cabin one in the forward galley and one at the rear of the cabin; on the outward leg I was rather brusquely asked to sit in my seat rather than wait in the galley for the toilet to become available this seemed a bit unnecessary and over assertive for the sake of it since I wasn't in anybody's way but other than that service was generally good. Regarding the Dreamliner cabin air is apparently of a higher quality than other aircraft due to greater cabin pressure and humidity difficult to say for sure how much difference this made but I disembarked both flights feeling in good shape. The cabin ceiling is comparatively high and the overhead baggage compartments are generously sized. A few issues though. As many others have noted there is a serious problem with the design of the seats / armrests; even with a 36” pitch if the person in front has reclined their seat then it's very difficult unless you have an aisle seat to exit your seat without climbing over the passenger next to you. Also although the aircraft have been in service less than a year the seats are already looking the worse for wear; some of the plastic trim in the armrests is coming loose some of the IFE screen mechanisms were also very loose (on the outward journey I noticed that someone had needed to jam bits of cardboard in the mechanism of my IFE system to keep the TV screen upright) and on the return journey the footrest on the seat of one of my party was jammed in the extended position. Finally although we were given a nice printed menu of all the beverages supposedly available on the return journey we were told that several of these had been withdrawn so the variety of soft drinks is actually rather less than Thomson were advertising. On the whole pretty good and I think the 787 sets new standards but for the extra we paid for Premium seats we expected a bit more.","","","Premium Economy","","7.0","4.0","4.0","3.0","4.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Campbell","United Kingdom","2014-05-29","MAN - Larnaca. On time new 737-800 aircraft. No IFE but had planned for that. Am 6'2 large build row 7 out 13 return. Found 13 more room than 7. Crew friendly. Food ok. Late on return due to large amount of aircraft into Larnaca.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Dawn Hemburrow","United Kingdom","2014-05-29","On a recent flight to and from Greece on 15/5/14-23/5/14 we were charged an extra £40 to sit next to each other when we were in fact charged for extra legroom when the seats didn't have extra legroom and it wasn't what we asked for the young man who booked us in said because we hadn't printed off our boarding passes and checked in online we would have to pay which was quite displeasing. In Kefalonia we were told we shouldn't have had to pay this money as there were other seats together that were vacant. When we headed for our return trip again we had to pay £60 to sit next to each other this time there was extra legroom but again we weren't bothered about the extra legroom just wanted to be sat together.","","","Economy","","","4.0","3.0","2.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Graubard","United States","2014-12-04","KUL-SIN. Flight boarded in an organized fashion. Flight attendants smiling and friendly - even when dealing with an unruly passenger who wouldn't sit in his assigned seat. Flight is 45 minutes so quick up and down but the FA's came thru with Duty Free and a drink cart. Clean A320. Tight seats but still my knees didn't touch the seat in front of me. For a short hop its fine. Wouldn't want to go more than 2 hours with them however. Nice airline.","","","Economy","","8.0","4.0","4.0","0.0","2.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","H Wayne","Australia","2014-12-01","MEL-SYD TT228. Having not flown Tiger over the last few years I was very pleased to be able to fly with them again. Cheap airfare even with the add-ons was still cheaper than Jetstar. Friendly check in staff. The Tiger Terminal is basic but serves its purpose. Boarding was very prompt and the flight took off on time. Very engaging cabin crew. Very smooth flight. Landed early into Sydney. All in all a very positive experience on Tiger and would prefer them over Jetstar.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","K OConnor","Singapore","2013-04-28","Manila - Bangkok on a tired old A330. Cabin and entertainment system from the 1980s no seat back TVs. Food very average. The only direct full service competition on this route is Philippine Airlines and Kuwait Airways and as average as Thai was on this occasion I still think they were the best choice. Flew Singapore Airlines from Singapore to Manila what a difference. Same type of aircraft but modern clean seat back TVs in seat power point nice meal. Thai are able to get away with older aircraft and poorer service on this route because of the low standard of the competition. I'd like to try them on Bangkok - Singapore and see how they measure up when passengers have SIA as an alternative.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Dwip Kitayaporn","Thailand","2013-04-24","TG750/751 BKK-MFM and vv. 15 and 19 April 2013. These are operated by ""Thai Smiles"" but still carry THAI's TG flight numbers. Cabin is nice and clean. Meals are above average and beyond expectations from the low cost airlines.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Katie Carpenter","United Kingdom","2013-06-28","Flight from Bulgaria to Glasgow 25th June 2013. First got to leave early due to all passengers on the plane so very pleased arrived back home 45 minutes earlier than expected. Got extra legroom seats at the front of the cabin this was the middle of the night and the plane was freezing when asked if they had a blanket or something I could purchase was told ""no"" that was it. I can deal with cold weather but my feet arms and face were almost blue it was the security at passport control that asked if I was okay. I asked then if I could move seat due to the plane not being busy but was told no due to safety that is all fair and well but bring ice cold on a plane isn't the best thing. Never again will I be travelling with Thomas Cook Airlines and will definitely not recommend to a friend.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Michael Ford","United Kingdom","2013-06-26","Flew Manchester to Lanzarote and back in May 2013. Two excellent flights both on time. Cabin crew were very friendly and helpful inflight meals were great and plenty of leg space. The only down side is limited entertainment on short haul flights. I've no idea why people seem to complain about some of the things mentioned in other reviews. I've flown with TC several times now and will continue to do so.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Broady","United Kingdom","2013-06-26","13th June Manchester to Palma. Departure slightly delayed due to volume of traffic at MAN. I opted for an 'adult bundle' of hold baggage seat selection and meal. I'd printed out my boarding card so used bag drop at a heaving Manchester Terminal 1 - very quick and easy. The cost of this was a lot more reasonable than charges which would have been levied by other airlines (low cost). Meal was excellent cabin service and sales not too intrusive. It's been a long time since I've used a traditional charter carrier I will certainly do so again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Salmon Claire","United Kingdom","2014-05-29","We flew to Puerto Vallarta on the new Dreamliner 787 and found the aircraft a lot better than most I have been on. There is plenty more leg room and especially as my husband is 6' 4"" having the extra leg room on a long haul flight meant he had a much more comfortable trip. I'm not sure how the 'dancing disco' lights are supposed to help with jet lag though. My only issue is with the flight attendants. On the outbound flight they were nothing less than rude. They gave the impression that we as passengers were putting them out when they came around to serve us. Everyone was 'thrown' a rubbish bag and we were 'told' not asked 'told' to collect all our rubbish up including on the floor space around us! When we were exiting the flight I tried to make polite conversation with one of the attendants as we waited to exit. All I got was a shrug of the shoulders and an eyeball roll!","","","Economy","","7.0","5.0","1.0","3.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Steve Sharpe","United Kingdom","2014-05-29","I booked the Dreamliner in December 2012 for three premium flights April 2014 (based upon my medical condition). We got a 17 year old crammed and worn out 767 on an extended lease previously very well used and abused by Airtours that was due to be sold on. The crew were very apologetic and said they had had quite a few similar complaints. It was not a delivery issue as they had the Dreamliner and were actually using it to fly to our destination but decided to fly it from another airports without telling us or giving us the chance to move. Despite my booking I was never told of the change and it was not for operational or weather related reasons. Even the premium seats were old worn and poor and it ruined our dream holiday. Don't fall for the adverts.","","","Premium Economy","","","1.0","5.0","4.0","2.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Lau Ni","Macau","2014-10-28","Took TR SIN-MFM on 6 October 2014. Flight departed on time and arrived slightly early. Seat was okay though there was quite a jostle between other passengers trying to squeeze their numerous hand carry into the limited overhead compartments. Ordered the double croissant chicken ham meal and it was surprisingly very good. The croissants was flaky the flakes were crispy and it was warm moist and buttery inside. Service was prompt and friendly. For the rates offered could have flown full-service airlines like CX or SQ on promo fare to HK instead. However as no other airlines fly the SIN-MFM route this is the best (and only) option so far.","","","Economy","","8.0","3.0","4.0","5.0","0.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Mike Smith","United Kingdom","2014-10-28","Flew TT676 Sydney to Cairns Oct 20/14. Carrying a sleeping child the ruthless attendant onboard ordered me to present my boarding pass before putting my child down in an empty seat to present it. After explaining she had the nerve to call me rude. Terrible customer service.","","","Economy","","5.0","3.0","1.0","0.0","1.0","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","V Ingram","Australia","2014-10-28","Will certainly fly with them again. We've done Melbourne to Perth return with a 2 and 3 year old. Check in was easy boarding was easy flights were on time. Staff were attentive and polite. We honestly couldn't fault them as a budget airline and will fly again.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Andrew Lockerbie","New Zealand","2013-04-24","TG 653 Seoul - Bangkok Airbus 320 Economy. Having flown Thai Airways on long haul flights in the past I had no hesitation in using them again for a shorter flight. Overall the seat in economy is quite possibly the most comfortable economy seat I have had. The flight was only 7 hours due to a quick stop in Taipei but got up from the seat well rested. Flight entertainment was excellent with a great selection of movies etc. Staff were pleasant food was good no problem getting a drink overall an excellent flight certainly one to remember.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Colin Sparkes","United Kingdom","2013-06-26","7 June Outward journey to Antalya delayed eventually travellers divided into 2 smaller planes first flight out delayed over 5 hrs second nearer to 8hrs. Total chaos luggage loaded but no relationship to travellers on flight. Poor communication at Gatwick tannoy announcements could not be heard. Nobody at Antalya to assist reps made the excuse that they couldn't access airside but really didn't bother. Luggage arrived late on the 8th. Return journey not much better 3 hrs late despite assurances no delay. Final straw luggage delayed well over an 90 mins with some excuse relating to off line activity whatever that means.","","","Economy","","","1.0","2.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Creedy","United Kingdom","2014-05-27","Just came back from Sharm travelling on a first choice flight we have decided never again. The seats are so tired and small and if you are unlucky enough to have the person in front put their seat back you are in real trouble. The space is horrific. I had to stand for most of a 5 hour flight as there was no room for my legs - yes my legs. Ok I am 5""7 with long legs. I could not sit down as the seat in front of me was resting on my knees. I asked for the seat to be put up but was told the passenger in front had the right to put his seat back. Do I not have the right to have room to sit in a seat which I have paid for. I generally pay for extra leg room but due to travelling with children you can't have extra leg room.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Cowburn","United Kingdom","2014-05-25","We booked in Aug 2013 to travel in May 2014 for a family of 7 adults and booked Premium Economy to Orlando Sanford. Only found out when checking the API status that the plane had been changed to a larger one on the outbound flight only but this plane had a reduced amount of Premium seats. We contacted Thomson who denied all knowledge of this and after about 3 months of constant phone calls we were told that Premium seating would be on a first booked basis and we would be downgraded on the outbound flight and Premium on the inbound. Obviously we were not happy with this but we did receive money back. Our new seats were only allocated 2 days before our trip which was stressful. When we arrived at check in however we were still in Premium on their computer and had to stand for 45 mins at the desk whilst it was sorted - not good at 7 am. Flight out was ok except my husbands earphone socket didn't work but luckily there was a spare seat he could use. I find it annoying we have to pay for refreshments on a long haul flights and think its time Thomson included this in the price. Return flight was Premium with early boarding and all refreshments included. Food choice was good and the cabin crew attentive and helpful. Inflight entertainment was not as advertised in the on board brochure with only limited films available. Luggage retrieval in Manchester was a nightmare with most luggage on the flight apparently 'lost' for 45 mins. We have travelled with Thomson holidays on many occasions with no problems with flights but this was a flight only purchase and I will never book just flights with them again.","","","Economy","","3.0","3.0","4.0","3.0","3.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Dimock","Australia","2014-10-13","We were booked on return flights from Melbourne to Brisbane (25 Oct to 1 Nov 2014) and had to cancel our flights two weeks before because the airline would not allow us to take our daughter's BiPAP on board which she needs with her at all times due to an inability to breath on her own while sleeping. We provided a medical certificate to confirm this and despite repeated calls with them to try and convince them that her ventilator does not use supplemental oxygen they would still not allow us to take it on board (nor bring it as checked luggage). We have flown previously with many other airlines and never had this problem before.","","","Economy","","","0.0","3.0","0.0","0.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Ibrahim Himi","Australia","2014-10-13","Flew DRW to BNE (27/9/14) and BNE to DRW (4/10/14). Both flights were good. Comfortable throughout the journey. Zero issues. Excellent staff. Check-in/Baggage Drop at DRW ground had minor issue since only one counter was operating resulting in long queue but was quickly resolved. For the price that I paid I'll travel with Tigerair again no doubt. Not that calculative when it comes to baggage too.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Chin Yee Meng","Singapore","2014-09-22","Just flew TR2465 Sep 20 2014 9V-TAN KUL (gate L3 ) - SIN (E23) 18.36-19.23. Excellent service seat not comfortable but since a short 47 mins flight it satisfied.","","","Economy","","10.0","3.0","4.0","1.0","1.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Patricia Bellamy","United Kingdom","2013-04-21","TG 911/916 LHR-BKK and return. Have recently returned from a holiday in Thailand and used Thai airways for the long haul flights plus four domestic flights to Koh Samui and Krabi. The seats were extremely comfortable the food excellent inflight entertainment excellent and the staff could not have been more attentive. Although I am not able to sleep during flights my husband managed to sleep without any problems! However there was more than enough choice on the in-flight entertainment with several very recently released films available. Probably the best flights we have ever taken and highly recommended.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Anastos","United States","2013-04-21","A380 First Class from Tokyo to Bangkok cabin almost empty only 4 passengers for 12 seats. I had chosen 1A I understand now from the reviews you're better off with Row 2. Food was mostly very good. Liquor menu is also limited no Crown Royal or comparable blend. The seat was very comfortable.","","","First Class","","9.0","4.0","5.0","3.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","David Walker","United Kingdom","2013-06-26","Flew from East Midlands on TCX5894 to Dalaman on 15th June. We added extra legroom for first time which was great. Last year we flew on 757 and the seats were so close together it was uncomfortable. We boarded the plane and the locker above our seats was for airline equipment so I asked the stewardess where I could put my bags she was very abrupt and told me to put it into the locker adjacent to the other one. I found her attitude throughout the flight quite rude and as if she didn't want to be there? She was quite short 5ft 2ins approx. To be honest I found the whole team to be quite ""glum"". Having said that on the way back on TCX 5895 from Dalaman on 23rd June the team were so different and very friendly.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Harkness","United Kingdom","2013-06-22","8th June Manchester to Antalya TCX2538. 15th June Antalya to Manchester TCX2539. Just used Thomas Cook to fly to Turkey and back absolutely disgusted at how dirty the plane was old food between the seats and by old and mean months old food in the gaps on the floor I opened my table and more food! Staff great pilot - perfect flight great take off and landing both ways but I couldn't get past the filth! Will never fly Thomas Cook again!","","","Economy","","1.0","2.0","4.0","4.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Borthwick","United Kingdom","2013-06-21","Flight from Manchester to Cancun delayed just over 24hours! Nobody from TC at airport. Given small value vouchers through the day to cover drinks but not of sufficient value to cover a decent meal in the airport. Eventually told flight will tomorrow and had to collect baggage and board coaches for overnight stay. Transported to wrong premier travel inn in Manchester for overnight stay. Nobody from TC on coaches or at Premier Travel Inn. Limited food and no drinks included although we were supposed to be all inclusive. Flight following was still 25 minutes later than scheduled for takeoff. We were given one free drink on the airplane in compensation. Once we were at the destination we had an excellent holiday and would recommend it!","","","Economy","","","4.0","1.0","4.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Dunham","United Kingdom","2014-05-20","Gatwick - Cancun return in May 2014 on their new 787 Dreamliner. All the hype given is about this new aircraft falls flat due mainly to Tui deciding to turn ""Economy Class"" into ""Cattle Class"". On-Board entertainment media is rather mediocre. Meals have become stingier and bland. A heated five inch roll with a slice of tomato & cheese for breakfast just before landing at LGW was a joke. The aircraft is noisy from engine roar. Leg room is better than other planes due to the fact that you can get your legs under the seat in front. The windows are said to be 30% bigger - big deal! Headroom is good when standing due to the arched ceiling but you're seated 90% of the time. Light fleecy blankets were given out for sleeping during the return flight only to be dragged off tired young children as they disembarked by flight staff. And finally families i.e. 2 adults + 2-3 children who hadn't pre-booked and paid extra to reserve seats had to sit scattered about the aircraft. A poor show all- in-all!","","","Economy","","2.0","3.0","4.0","1.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Wendy Jones","United Kingdom","2014-05-18","When is the best time to book flights? Never with Thomson Airways unless you have a lot of money to waste. Booked flights from Doncaster to Malaga for 2 adults and paid GBP 565. Three days later flight costs were down to GBP 295. Booked flights from Doncaster to Faro for 4 adults & 2 infants I paid GBP 1700 - I have since seen the same for GBP 595. Totally disgusted with Thomson.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Denby","United Kingdom","2014-05-18","Flew out of NCL-SSH on the new 737's plane out super clean modern comfortable on time really smooth flight. Way back was a slightly different newer 737 seemed a little smaller. Gutted to find out that row 14 didn't recline especially as it was a night flight. I always feel airlines take to long to dim the lights as they are too busy trying to sell you things. The food and drink is expensive. Shame they don't do hot meals on short/mid haul anymore. Seat pitch wasn't great but not the worst either. I would travel with them again.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Cherie Mitchell","Australia","2014-09-19","Flew Brisbane to Sydney at 7.10am on 12 September. Flight left on time and staff were excellent. No issues at all.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Alan Vee","Australia","2014-09-17","We were standing in line at the airport waiting to check in 2 hours before the flight due to a disabled child travelling and I received a text telling me our flight was cancelled due to weather. All other airlines were on time except Tiger who thought it reasonable to notify me with an SMS informing me I am also not entitled to a refund due to weather! Need I say more?","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Karl Parkes","Australia","2013-04-21","SYD-BKK-PKT-BKK-SYD on 27 March and return 10 April. Proved to be a very enjoyable flight. Seat pitch is a true 34 inches I'm 6ft 5 inches and need space. Attendants were efficient and the food was better than average airline food. Back of seat entertainment was excellent with many choices. Staff kept toilets clean. Schedule was on time on all flights and generally it was a good experience. This is the first time I've flown Thai and I will definitely consider them in the future.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Andreas Hartmann","Germany","2013-04-18","BKK-MFM-BKK and BKK-HKT. All flights on time new A320. Terrible seat pitch 28in. Friendly service but just a plastic bag with water and a sandwich. Not to compare with Thai Airways but they sell it under the same brand also TG flight number. I will not book them again.","","","Economy","","4.0","1.0","5.0","1.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Hepburn","United Kingdom","2013-06-19","Nightmare start to 10 day holiday with a 2 year old. Glasgow to Dalaman flight initially delayed 6 hours. Replacement aircraft chartered to fly. After waiting for 2 hours at departure gate waiting to board buggies had been taken away informed that the replacement plane wasn't licensed to fly in Turkish airspace! Flight cancelled to next morning at 8.40. Vouchers offered but very few outlets in the airport accepted them. No overnight accommodation was offered no Thomas Cook rep was available. A few people on a 7 day break gave up and went home. Absolutely shocking treatment from Thomas Cook. Will never fly with them again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Phillips","United Kingdom","2013-06-13","Awful start to our long awaited holiday. 3 hour delay at Gatwick with very little apology and no complimentary drinks or anything onboard by way of an apology. 3 hour delay again on our return flight from Antalya. Leg room is atrocious on Thomas Cook planes. Will never fly Thomas Cook again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Foster","United Kingdom","2014-05-11","Flight to Cancun 9.15am. Three passengers on flight had already had too much to drink but cabin staff still sold them endless bottles of wine they were loud and annoying all through the flight and cabin staff did nothing. Seats were dirty. Seat in front broken and could not be put in the upright position. Return flight plane much smaller with restricted leg room. Have used this airline many times but each time it gets worse.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Woodham","United Kingdom","2014-05-10","Holiday arranged to fly on Dreamliner 25 April from Gatwick to Sanford with 11.25 am take off. Actual take off 6.05 pm. Over 6.5 hours delayed. No contact from Thomson's at Gatwick as to why the plane could not be used. Seems it was grounded due to Technical problems.","","","Economy","","","1.0","3.0","2.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R McAllister","United Kingdom","2014-05-03","Good experience overall. Outbound and inbound both had empty seats so that will of course have given an impression of even more room. Flew Economy with extra leg room seats on 787 and I feel that it was worth it. Seats 10C and 10D on both sectors. Prompt efficient and friendly service timely flights and the aircraft certainly has shaved the flight time. Does the lighting/improved oxygen etc. help? I think it does. I'm don't cross the Atlantic every week but am no stranger to long haul and on landing after both sectors felt better than normal - maybe it's psychological! Better than my last BA/Virgin crossings but be warned- PE in my humble opinion really isn't worth the difference. Had a good look (even during the flight) and glad that the extra £589 stayed in my wallet. That's my next golf trip covered!","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","V Subramanian","India","2014-09-14","My last flight with Tigerair was from Singapore to Cochin. It arrived some 20 mins before even though it was pouring outside. Nice smooth flight with some enjoyable bumps on the descent into Cochin. Pilot's announcements clearly heard.","","","Economy","","6.0","3.0","4.0","0.0","3.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Cai","Australia","2014-09-14","TT253 MEL-SYD and back last week. Very lucky to be able fly at this price. Although not as non-bumpy as Qantas flights the servicing was decent. Discomfort was caused (usually anyway) by other passengers - in that case talking loudly. On the way back it was reclining when it's only a domestic flight! Special mention this time I flew: I left my headphones on the plane calls to the Tigerair service center were promptly answered. The address to the lost property office provided was correct and they responded even at midnight! Very polite and kind. Got my headphones back the next day. The T4 improvements - so much better than last year- not bad to travel on them from Melbourne now.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Ashlee Witkamp","Australia","2014-09-10","Travelled SYD-OOL. Flying from SYD-OOL the flight took off 25 minutes later than expected. Luggage did not make the flight was given the option to wait have it delivered the following day or to come collect it the following day our self. We decided to wait as we were told it was on another flight that was due to land within 45mins and we needed things from our suitcase that night. We waited over 2 hours for our luggage. During the wait we were told we would receive vouchers for some food/coffee. The vouchers were valued at $5 but this late at night no restaurants were serving main meals anymore. When we checked in to this flight  we paid extra to choose our selected seats. When we checked in we were told that we would not be sitting together we showed our receipt which had our seat numbers on it but that was completely ignored. Flight from OOL-SYD was due for take off at 12.30 pm did not leave until around 1.10-1.15 pm. On the return flight my chair did not recline this seat was broken. Will never fly with Tiger again. It is definitely worth paying extra money for a better company.","","","Economy","","","2.0","3.0","0.0","0.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Herman Stevens","Singapore","2013-04-18","Economy Singapore-Bangkok TG408. Flight slightly delayed and I got bitten by the Changi Airport habit of misinforming people of the start of boarding. Boarding started 30 minutes later than the flashing signs indicated. Boarding was a little bit chaotic and started before an announcement was made. As a Star Alliance Gold member I like being able to board earlier than other passengers. Got a choice of newspapers. Luckily headphones were handed out during the long wait for departure and the entertainment system worked the whole time during landing and take-off. We got the choice between fish-rice and chicken-noodles. I went with the noodles. Easily the best dish I've eaten on a flight (business or economy). A simple dish yes but excellent executed. Service was good with the only remark that the second offering of drinks came from behind and took me and other passengers by surprise. The stewardess was apparently in a hurry. If you ask people if they want another drink please wait for an answer and try not to break the 100m sprint record. But this was the only remark for an otherwise very pleasant flight. Seat comfort was OK (I am 1m 81 tall).","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","A Gautam","Nepal","2013-04-18","BKK-SIN TG401 11 Apr. I will follow up from my previous comments and say it almost seems that their service keeps deteriorating each time you fly with them. 11 days into the month of April and they still have March's inflight entertainment guide. The inflight crew along with the inflight manager were very cold and did not have the charmingly friendly smile. To end the terrible service run they forgot to serve me my meal as well and when brought to their notice was followed by the all too common sorry. If long transit times were not an issue for me I would have stopped flying Thai it is just not worth flying Business Class with them anymore.","","","Business Class","","2.0","1.0","1.0","2.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","K Mynard","United Kingdom","2013-06-13","Stansted to Antalya on an Airbus A320. Both outward and return flights left on time. Pilots were informative and cabin crew pleasant enough. Meal OK. Wouldn't mind more legroom but for a 4hr flight it wasn't really too bad. No complaints.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Kris Hetherington","United Kingdom","2013-06-11","Travelling from Birmingham to Heraklion. Uncomfortable seats limited leg room crackling CRT televisions delayed flights booming announcements through PA system at 3am when kids are sleeping chaos at the airport the list goes on. Last trip with TC.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Steve Garrett","United Kingdom","2014-05-01","Flew Premium Economy to Cancun and back on an old First Choice 767. 10.5 hours out and 9.5 hours return. Check in a breeze at Manchester. Absolute mayhem at Cancun on arrival but not too bad an experience on departure. The flights were uneventful the food mostly edible and service from the friendly crew was fine. I've heard that the 767's are to be eventually retired in favour of the Dreamliner and that might tempt me back long haul with Thomson. Not 100% sure if the Premium Economy is value for money but although the leg room was acceptable seat width was not. Other than that Thomson got me there and back and that is all I wished for.","","","Premium Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Bradley","United Kingdom","2014-04-28","Booked to fly on Dreamliner 25 April from Gatwick to Sanford with 11.25 am take off. Actual take off 6.05 pm. Over 6.5 hours delayed. Given one £4 voucher each for myself and wife that didn't cover cost of sausage roll. Told to start boarding at 4pm but as stated above didn't take off till 2 hours later. Booked Dreamliner because it had extra legroom as I've just had a hip replacement and would have liked the extra room. Eventually flew out on an older plane with standard seat pitch so felt slightly cramped. Was asked to pay £2.60 for a cup of coffee on the flight despite the long delay. The captain says the original plane had been hit by a lightning strike but I have scanned the internet and many news items and forums but cannot see anything with this news story. It started out when we received a text at 6.04am on morning of the flight saying our flight had been delayed until 3pm. When we arrived at the airport this was then delayed again to 3.30pm then 3.55pm then finally just after 4pm told to go to the Gate for boarding. Our first and only Thomson flight.","","","Economy","","","1.0","2.0","2.0","3.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Sa'id Ware","Australia","2014-09-06","Perth to Sydney return 16th to 25th August 2014. Flight TU001. Service very inconsistent and unprofessional especially check in and boarding. On board very hot throughout the flight. Not flying Tiger again far too poor overall.","","","Economy","","","2.0","1.0","2.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Lee","Singapore","2014-09-06","TR 2428 SIN-PEN 31 August. This airline is a mixed bag. Flight wise boarding was very organised (passengers were boarded by row numbers) and no complaints about the service of the crew on this flight. Aircraft departed the gate in Singapore a couple of minutes late but arrived early in Penang. That being said the ground and online services are completely lacking. A total mess at Changi T2 at 7.30am in the morning with hundreds of passengers scrambling to check in for 5-6 flights at the time. The airline does not spend any effort to guide passengers to the correct check in queues but is more than happy to deploy staff to collect passenger information for their own surveys. No self-check machines whatsoever. The online service is no better: passengers departing Singapore on one-way tickets have no online check in option and hence no straight to gate to beat the queues. I wish I could recommend people to fly this airline but no. Don't fly Tigerair unless you don't have any other option.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Michael Brien","Australia","2013-04-18","Melbourne-Bangkok-Phuket return. Melbourne to Bangkok the aircraft was clean and in good condition and staff were wonderful. On the return flight I could have been forgiven for thinking I had changed to a different airline. The staff had little or no interest in the passengers and seemed to ignore the requests for assistance. The food quality also dropped on the return leg. I had expected more from Thai.","","","Economy","","7.0","3.0","2.0","3.0","4.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","G Dufoyet","France","2013-04-16","CDG-BKK-HKT. Last evening flight for Thai. Check-in in Paris was far from acceptable. I did not print my ticket and could not locate it on my phone. Security agent refused to let me go into check in although I pledged I was flying with Thai. A security supervisor came and intervened and I was allowed to the check in counter. Once at check-in it took the agent over 30 minutes to process! She then refused to give me the boarding pass as she said she could not locate my return ticket. I told her this is because it was a separate ticket to Vietnam and I showed her the e-ticket stored in the phone. It then took her over 10 minutes to clear with somebody on the phone. Once on board the 777 it was usual Thai friendliness and quality. My seat and my neighbour's failed after take off. Cabin crew did not bother fixing it and just asked us to move to other seats as there were plenty empty seats. The television in the 2nd seat did not work and I was moved to yet another seat. Transfer in Bangkok smooth but TG Domestic lounge facilities were basic. BKK-HKT short but the cabin crew managed to serve food and very friendly as well. It is comfortable but all facilities on board or on the ground seem to be old and worn.","","","Business Class","","7.0","3.0","3.0","5.0","3.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J de Fraine","Australia","2013-04-16","MEL-BKK-MEL in Boeing 777. Business Lounge at Melbourne Airport (shared with Air NZ) is tatty and tired with worn dirty carpets and furnishings very poor snack selection and a general air of neglect. Outbound aircraft was a bit tatty and worn too with the customary small and hard business class seats often found on Asian airlines generally and of course they are at an angle even when ""flat"" so unless you strap yourself in firmly you will slowly slide down onto the floor. Inflight service was adequate but rushed and wine top ups had to be requested. Inflight movies and entertainment was excellent with lots of new release movies. Return flight was in a newer cleaner aircraft but the same issues with seat and service applied. Overall I'd rate Thai as ""OK"" but there are better options.","","","Business Class","","7.0","2.0","3.0","4.0","5.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","K Barton","United Kingdom","2013-06-05","Flew from Manchester to Sanford America and returned 2 weeks after. On our outgoing flight it was delayed over 2 hours when finally seated on the plane we were offered one complementary drink due to the delay on other long haul flights we have had complementary drinks throughout the flight. The televisions showed the same shows in the long time we were on the flight and had long breaks in-between shows where nothing could be watched. Travelling with two children is difficult any way but when flying long haul it would be nice to have something to entertain them. on our return flight again same problem with the televisions. We flew overnight and was given one pillow and blanket between three.","","","Economy","","4.0","4.0","5.0","3.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Robert Worgan","United States","2013-06-03","We left from Sanford Florida to Glasgow Scotland and sat in the economy seats on the way over and were annoyed the entire flight by cramped seats and screaming kids. The airline should stop nickel and diming the customers and at least offer them water if they need it. On our returning flight we opted for an upgrade in seating which cost around 300 USD and what a joke. We were graced in the cabin with screaming kids who were kicking the back of our seats for the better half of an eight hour flight. This will be our last flight with this airline.","","","Premium Economy","","2.0","3.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Fletcher Paul","United Kingdom","2014-04-28","Having travelled with Thomson on the 787 Dreamliner to Cancun on 12/04/14. Priority check-in and fast track at Manchester was easy and stress free we flew Premium Economy and the extra price on the 787 was well worth the money. So much space so quiet the only down fall to the 787 at the moment is the seating layout or should I say the seat design if you want to get out of your seat and you are seated at the window or in the middle seats you have to be able to bend to get out. The middle arm rests make it near impossible to get out of your seats without disturbing people in front or behind. The crew are happy and always willing to help the food was good and the inflight entertainment was very good. All in all don't be put off by the seating this is as good as Virgin but at half the price and I will be booking the Premium 787 for our next long haul holiday.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Tongue","United Kingdom","2014-04-27","Travelled to Orlando 10 April. Premium check in was good fast pass through security however luggage didn't get priority when claimed. Also disembarking was a free for all. Flight was good nice quiet engines. Coming home from Sandford big slow moving queue for Premium the other Thomson queue moved faster no fast pass through security. Flight good had to wait a while for steps to disembark very primitive for such a prestigious plane this isn't mentioned in the adverts! Then bus back to terminal however cabin crew let premium cabin off first! Again baggage just appeared when it did no special tags. Thomson need to sort these issues out as they do not match the advertisements of sheer luxury at a price!","","","Premium Economy","","7.0","4.0","4.0","4.0","4.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Lau Ni","Macau","2014-08-20","Took TR2904 SIN-MFM on 4 August 2014. Flight was punctual service friendly seat quite comfortable for a budget air. One of my best TR flight so far.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Lowther","Australia","2014-08-08","Flew Melbourne - Sydney (TT282) on Friday 1st August. Due to take off at 21.05 and arrive 22.30. Flight delayed by 40 mins due to poor weather. Eventually took off and flew to Sydney only to be informed we couldn't land as we'd missed the Sydney airport curfew. Arrived back in Melbourne at Midnight. Tiger staff didn't show and left the ground subcontractor to sort out the mess. No accommodation or compensation provided apart from the promise of credit note which could take 4 weeks to arrive. Those still wishing to fly on Saturday morning had to fight over the last 25 seats available failing that wait until Sunday (40 seats available) or Monday (70 seats). Spent the night on floor in airport and booked a replacement flight with Virgin for 7am to fly out. Will never fly with them again. Total lack of customer support or service.","","","Economy","","","2.0","1.0","0.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","R Micci","South Africa","2013-04-16","JNB-BKK-JNB. Crew on outbound flight friendly on the return flight totally indifferent. Food ex Johannesburg absolutely disgusting even for airline food. Food from Bangkok edible. Having flown Thai many times before it is noticeable standards falling.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","4.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Charles Legard","United Kingdom","2013-04-14","Flew LHR-BKK-RGN return and chose Thai on grounds of price and timetable convenience. Some years since I last used Thai and whilst the service was charming and friendly other aspects left much to be desired. In particular the seats although almost lie flat (would it cost much more for 100% flat?) were difficult to adjust for a comfortable sleep. The food was almost inedible even the pre-ordered meals.","","","Business Class","","4.0","3.0","4.0","2.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","ID Mallillin","Philippines","2013-04-14","MNL-BKK-MNL. Fast check-in in both airports and had an organized system of boarding. The flight went pretty well as expected. Flight crews were efficient and prepared and had plenty of smiles. The Inflight entertainment options were pretty limited but fairly good for a 3 hour flight. Food is great. Two of the flight attendants on our return trip clearly manifest hospitality and the feeling of ""thanks for flying with us"".","","","Economy","","8.0","5.0","4.0","5.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Marjoribanks","United Kingdom","2013-06-03","Well Thomas Cook you have surpassed yourself this time. Not only did you manage to delay our holiday from Glasgow to Dalaman by 8 hours on 22 May 2013 and having to bus down to Manchester to get our flight out. Now on our return journey on 3/4 June 2013 we turned up at Dalaman airport at midnight to be told that our flight back to Glasgow TCX3876 was going to be delayed by 5 hours. Now we have been informed that in fact it is going to be delayed by 14 hours. The Doncaster flight and the Newcastle flight have also been massively delayed. Absolutely shocking.","","","Economy","","","1.0","3.0","2.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Gary Ho","United Kingdom","2013-05-29","Manchester to Bodrum return. Check in at Manchester terrible. Up to 21 Thomas Cook check in desks but only 2 were open for general check-in. Unable to check in online as the fee is £7.50 per person! Both flights were around 1 hour late departing. Seats are very cramped. No complimentary food or drink. No in flight entertainment. Focus of staff is to sell as much duty free and refreshments as possible.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Paulon","United Kingdom","2014-04-25","Flew to Punta Cana and back on Dreamliner good seat pitch although seats are a bit narrow. Thomson is now the Ryanair of long haul apart from one small water and one coffee with your meal all other drinks have to be purchased including water which should be free on a long flight. However entertainment is good staff were pleasant and efficient on both trips meal going out was terrible passable on the return.","","","Economy","","6.0","3.0","4.0","2.0","5.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Roberts Michael","United Kingdom","2014-04-21","Travelled Premium Economy on TOM046 from Gatwick to Sandford on 2 November 2013. Was scheduled to depart at 9.15 so checked in at 6.00 Checking in was excellent and we made our way to the NO 1 Lounge arriving shortly after 6.00. We had booked the lounge to hopefully start the journey in a relaxed way. At approx 8.30 we entered the main terminal to enquire about the obvious delay. There were no Thomson staff on duty at the information desk until 9.00 where a large number of disgruntled passengers had gathered. £5 vouchers were handed out but with no explanation for the delay. We then returned to the lounge but were only allowed to stay for the unexpired period of our 3 hours entitlement namely 30 minutes. We eventually departed at 13.00 having spent the remainder of the time in the far relaxed environment of the terminal building. We were not impressed by the over hyped Dreamliner and agree with the majority of points mentioned on this site. Due to Thomsons lack of customer care we will not be booking with Thomson again.","","","Premium Economy","","5.0","2.0","3.0","2.0","4.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Butterfly","United Kingdom","2014-04-21","Our flight was from Manchester to Naples and back. We booked extra space seats and we found them comfortable for the length of flight. The flight took off on time with no delays. Boarding was quick and easy in both directions. Flight was 3 hours. We were on a weeks holiday with only 15 kg each check in. We had no problems with that. The flight attendants were busy due to the short flight with first drinks then hot food and finally duty free. The prices of the food on board was not too bad. But we had brought our own food on board. It was everything I would have expected in a short haul flight and will use again.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Nicholas Drew","Australia","2014-08-08","Melbourne-Gold Coast return never flown Tiger before so was a little unsure what to expect after hearing so many mixed reviews over the past few years. We were pleasantly surprised however flight from Melbourne was on-time with friendly attentive crew plenty of in-flight announcements and our pre-paid food was delivered promptly. Return flight was delayed due to bad weather in Sydney which they made us aware of and unavoidable and we were half an hour late arriving back into Melbourne from the Gold Coast due to a thunderstorm over Tullamarine once again can't blame Tiger for that. The Tiger terminal is a little rudimentary and very cold in Melbourne winter so hope they get that sorted but overall we had no problem with Tiger whatsoever for the price we paid and would happily fly with them again.","","","Economy","","8.0","3.0","5.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Bobridge Murray","Australia","2014-08-08","Flew on 11th April 2014 from Adelaide to Brisbane. When approaching check in staff very helpful and happy. We purchased an extra on our ticket which was the cost of $3.00 to have priority boarding. Initially thought was ' that's great! When it was time for boarding they called out over the speaker that all passengers that have purchased priority boarding to board now. It seemed a bit confusing because when we went to go and stand in line everyone got out of there seats to board the plane. Luckily me and my brother got to the boarding gate to stand in line first but even when we did get our boarding passes scanned people behind us without priority boarding were allowed to board. I think Tigerair need to be specific and say a couple of times more calling for anyone with priority boarding. Once boarding the flight the cabin crew were so polite and welcoming. There were plenty of drinks and food to purchase the trolley was full! The food was fresh and the drinks were nice and cold. I'm incredibly satisfied with my experience with Tigerair and I'm flying with them again in a month.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Michael Shortland","Thailand","2013-04-02","Having submitted a less than positive review of my Bangkok Paris business class trip I am bound to do the same for my return. Alas the same problems: thin and uncomfortable seat poor selection of newspapers and magazines on board (is it so difficult to stock more than Bangkok Post IHT and Fin Times along with Time and golf mags? The airport itself was busting with reading material) and the food my wife and I agreed was simply inedible. My beef was too hard to cut accompanied by poor roast potatoes and a selection of tasteless cheeses. Staff were okay and there were many spare seats. Poor Thai: once a great airline.","","","Business Class","","3.0","2.0","2.0","1.0","3.0","","","2.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Sandry","United Kingdom","2013-04-02","Couldn't have been happier with our return flights from London Heathrow to Bangkok. The seats were colourful and attractive with plenty of legroom and width. They were laid out in a 2-4-2 formation so we didn't have to clamber over anyone else to get out for the toilet or to stretch our legs. The food was varied and delicious with an attractive menu handed out in advance. Plenty of many films on offer and the staff were friendly and attentive. I would highly recommend this airline and the economy class experience.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Eleanor Bell","United Kingdom","2013-05-28","Glasgow to Dalaman on 18/05/2013 worst experience of flying in 14 years. Have used TC on numerous occasions but never again. Flight delayed 2.5 hours going out most uncomfortable seats I have ever had the displeasure of using. Flights delayed 40 mins on the way back this was a night flight but used the table to sleep on. Flight attendant in charge seemed very offhand verging on rude. Again as I said will never use TC again.","","","Economy","","1.0","1.0","2.0","4.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Bloss","United Kingdom","2013-05-27","There is only one possible good reason for flying with TC and that would be if there was no other alternative company available. I paid for extra for leg room and got less than the already cramped seat room my fellow passengers had to endure. The stewardess on the outward journey was very defensive when I pointed the fact out and seemed to enjoy speaking in a loud voice that she was 'doing her best for me'. Thankfully another passenger came to my aid and told her I'd said nothing unreasonable. For the record I'm referring to seats in row 1. The food well James Martin should be made to eat it himself as punishment for putting his name to it. Do not complete the feedback questionnaire on your return journey not unless you want to receive a host of unsolicited mail and nuisance phone calls.","","","Economy","","","1.0","2.0","2.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Bolden John","United Kingdom","2014-04-14","Flew with Thomson to Mombasa for the first time on Dreamliner. The aisles are too narrow so constant buffeting by stewards had to pay for coffee and when queried the steward was rude and suggested we fly with another airline next time the stewards were chatting all night in the galley so no sleep our cases together with those of 50 other passengers left on plane which had parked elsewhere at Gatwick. No one from Thomson available for comment at the time so had to hang around for an hour and a half awaiting outcome. Stressful experience all round and no help from customer services so we will not use this company again.","","","Economy","","1.0","2.0","2.0","3.0","3.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Mills","United Kingdom","2014-04-06","I travelled with my husband and 7 year old daughter on the Dreamliner Manchester to Cancun in Aug 2013. We had a fantastic experience on the plane. The upgrade to premium economy was worth every penny we were sat in row 1 in the middle we had plenty of room so much that my daughter sat on floor playing games for some of flight. The food was fab we were given a choice of 3 meals and drink was free flowing whole of flight. My only problem being short was unable to reach over head lockers. We were very comfortable and thought space at back of premium economy section was fab as it enabled you to walk round stretch legs etc we stood chatting to other passengers enjoying flight! The pilot after landing even let my daughter look in cockpit and ask questions made whole experience better. We enjoyed experience so much already booked Dreamliner for this Aug premium economy again.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Pickering Alan","United Kingdom","2014-04-04","We flew on the Dreamliner from Manchester to Cancun. We opted to upgrade to premium seating. The experience was well worth the money. Every aspect about the flight was all that was advertised. If only all flight experiences were like this.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","David Cartwright","Australia","2014-07-27","We flew Sydney to Proserpine and return and left us feeling very happy and satisfied with the complete package. Check in staff at both Sydney and Proserpine were both polite and seemed happy in their jobs. The boarding procedures were without issue and the aircraft's were both well presented and on the return trip the newest aircraft in the fleet had that nice ""new plane smell"" about it. The flights left and arrived on time. The seating was adequate not overly roomy but ok. The leather upholstery on the return flight was welcome. The inflight catering is user pays as is usual with all low cost carriers and a good variety was available and to my knowledge was all available. We purchased 2 hot chocolate drinks at $4 each which was reasonable value. The cabin staff were attentive and had good customer skills . The main reason airlines employ cabin staff is to facilitate safety and the cabin staff on both sectors were very particular with their safety briefings and walk around checks. On arrival at Sydney we were directed to a remote parking stand. This presented no problems as the bus transport dropped the pax off literally within 20 metres of the baggage claim carousel. One passenger mislaid his mobile phone on the aircraft  the cabin staff located it and it was in his custody before the bus reached the terminal all with a smile. Great customer service. We will certainly consider Tigerair next time.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","T Brown","Australia","2014-07-17","Melbourne to Cairns 7th July. 12 hour delay due to a bird strike. Exactly one week to the day we are currently grounded at Cairns for at least 6 hours due to a bird strike. Call me cynical but how coincidental is that. Just an excuse used by Tigerair me thinks. Will never fly with them again and I don't recommend you using them either.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Jones","Australia","2014-07-08","Does the catering exist? Flew MEL-BNE check in easy - no queue. Check in person at bag drop offered us exit row seats which were gratefully accepted. But when the food service commenced they advised they had 'ran out'. MEL is a base - how can they not have food at the start of a flight departing MEL? Flight delayed due to a broken Jetstar plane and only one runway but captain kept passengers informed. See my earlier review about lack of catering out of PER - bit of a theme!","","","Economy","","6.0","4.0","4.0","1.0","0.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Lauren French","Thailand","2013-03-30","LHR-BKK. New years eve flight and the crew clearly wished they were celebrating. Was the only down point of the journey - no smiles. But food drinks in flight entertainment and comfort in Economy were all very good! Would fly with Thai again.","","","Economy","","8.0","4.0","2.0","4.0","5.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Michael Shortland","Thailand","2013-03-30","Flew Bangkok Paris direct. Seats while they extended into flat beds were narrow and uncomfortable. Main gripe was the food (and poor wine selection). Lunch was barely okay while dinner was simply inedible: some horrible looking mess of noodles chicken and off-white sauce. My comments to steward were met with a familiar and wry nod. Yes he agreed service and food had declined over the years. Thai simply isn't a premium business class service anymore.","","","Business Class","","5.0","3.0","3.0","2.0","4.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Yates","United Kingdom","2013-05-26","Have flown with Thomas Cook in the past but don't remember it being as bad as recently. The food on the return flight was terrible. No room in the seat. Plane wasn't particularly clean. Will avoid travelling with TC again at all costs.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Smith","United Kingdom","2013-05-26","Flew Faro-Gatwick and paid for extra leg room seats definitely worth it looking at the rather cramped space in the standard seats. The pre-booked meal (devised by Chef James Martin) was very good; tender chicken with vegetables orange marmalade pudding & cheese/biscuits. Crew were friendly. It was not possible to do online check in however we timed it well as there was no queue at the check in desks.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Pickering Alan","United Kingdom","2014-04-04","Having flown out to Cacun on the Dreamliner it was a shock and a huge disappointment to return from Cancun on flight Tom 197 on an old First Choice banger. We had upgraded to premium but premium it was not. Seating was cramped up against the bulk head in F1 and G1. 36 inches of leg room? Never. 9 inch seat back TV. No a screen tucked in between the seats so hard to get out as was the tray tables. Neither was user friendly. The seats so hard you would have thought you were sitting on a park bench. You could hear the moans in the cabin as people discovered what they had bought in their upgrade. A 9.5 hour flight that was uncomfortable.","","","Premium Economy","","","1.0","4.0","4.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Rick Kempster","United Kingdom","2014-03-30","I booked to fly from Bournemouth in Feb 2014 but after booking Thomson changed the departure location to Gatwick. I was given £25 pp compensation but the change proved considerably more expensive and inconvenient. Subsequently I noticed that flights from Gatwick are invariably cheaper than from Bournemouth but in taking this up with Thomson plus the likelihood of a flight being changed again they have proved most unhelpful. I shall not fly with them again despite taking frequent trips to Lanzarote.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Nicholas Tan","Singapore","2014-07-03","1st time on budget carrier TR2288 on 15 Jun  lots of people almost full flight a brand new aircraft A320 sharklets. More comfortable breathing than 20 Jun RI836 stuffy aircon. Staff were very friendly the duty free was on 30% discount. When disembarking the plane the staff cheerfully greeted passengers. Ground staff were good. Not so strict with baggage weight compared to some airlines. Overall I will not mind flying Tiger Airways again.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Nicholas Tan","Singapore","2014-07-03","RI836 20 June 2014. Early arrival into Changi airport food reasonable and good. Staff forgot to clear the tray a kind passenger helped me to tell the staff to clear my tray. Staff do help people to pack their luggage in the overhead compartment.","","","Economy","","7.0","3.0","3.0","4.0","0.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","R Anderson","United Kingdom","2013-03-27","London - Bangkok 4-5 times a year for the past 10 years business class on TG917 and TG916. I am a gold card member and would add that I am 6ft and 20st. My main gripe is that since the A340-600 has been introduced the level of service has gone downhill in my opinion due to the increase in seat capacity but same level of staff. The importance seems to be on serving rolls steward comes round numerous times whereas the wine serving is sparse and never served with the meal which is a shame as it is very palatable especially the white. The Thai lounge is much better than the London lounge. Films can vary a lot but in the main tend to be American. Seating at my weight is never going to be that comfortable. Overall I will still fly Thai but please you need to improve the service at least to how it use to be.","","","Business Class","","4.0","2.0","1.0","4.0","3.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Danuta Proce","United Kingdom","2013-03-26","London to Bangkok. My husband and I travel a lot usually economy and I find economy on Thai one of the best. Boarding went very quick and was well organised. Aircraft was very clean and everything functioning. The food was very good with plenty of soft and alcoholic drinks throughout the flight. Cabin crew helpful smiling and friendly. My husband is quite tall but even he found the seats reasonably comfortable. Entertainment was fine good selection of movies and music. Overall very good experience could not fault on anything and I would definitely recommend.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Murray","United Kingdom","2013-05-20","Never will I use this airline again! Travelled to Cancun on 1st May 2013 and I paid for pre-booked window seats and I had no window. What a waste. The seats were so narrow and cramped and I'm average size not overweight. Most uncomfortable flight I've had. Even Ryanair short haul is preferable to this. I cannot believe a long haul flight is bad. Going home tomorrow and dreading the flight back. Oh and NO entertainment. What a nightmare. I travel a lot but will never use this company again.","","","Economy","","","1.0","4.0","4.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Dixon","United Kingdom","2013-05-19","MAN-LAS return on an A330-200. Couldn't do advance check in on this route meaning we had to queue for half an hour. We booked the seat allocation meal and baggage bundle and this was honoured. I was annoyed about the way that Thomas Cook try to charge for everything on long haul I don't think it's too much to expect checked baggage included and a meal. They only give 5 kg hand baggage. Moreover the checked baggage is pretty expensive given that they only give you 20 kg. Onboard it was sad to see how tatty it was. The leather on the seats is cracked ripped and generally worn. My seat had a metal bar just under the foam that was really uncomfortable. Leg room was pretty good and I'm 6ft and this is about the most positive thing I can say about the interior. Meals were small and of average quality certainly not worth the cost. Free drinks given with the meal only. Tea or coffee or juice. If you want water the cabin crew have to go back to the galley to get it. The crew were good though it was a shame that they spent so long on the tannoy system trying to sell things like drinks duty free head phones comfort packs bingo cards etc. Not much peace to be had in the first 3 hours of the flight. Entertainment was good given the quality of the airline. Not on demand but 8 channels of films dramas documentaries kids TV etc. On the way out we could look through cameras in the front and bottom of the plane during take off and landing. Not available on the way back. Overall with all the extras (food baggage and seat allocation) the cost of this flight was only marginally cheaper than Virgin Atlantic and in future I'd go Virgin.","","","Economy","","4.0","2.0","4.0","3.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Roberts","United Kingdom","2014-03-30","TOM847 21 March 2014. The worst flight I have had the misfortune to be on no room to move no leg room nowhere to stand nothing to listen to or watch. The food was disgusting and the cramped conditions bordering on dangerous. Take some of the seats out and put the prices up before everyone stops flying on journeys longer than 2 hours.","","","Economy","","","1.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Gary Matthews","United Kingdom","2014-03-30","Have flown twice in the premium cabin to Goa and Thailand and would not waste my money again having booked both holidays at the same time after our first leg of four we realised that we had been conned. The seating layout was dreadful how anyone could come up with that layout beggars belief. Firstly the recline and footrest were pathetic there was very little recline and the footrest was not worth the effort in addition to this we were trapped in our seats unless you had an aisle seat you could not get out without your neighbour getting up first which when you have 11 hour plus flights is just not good enough. The food was at best very average and overall a horrible experience. This was simply a case of a new plane with the potential to deliver a first class experience ruined by greedy Thomson executives taking my money under false pretences.","","","Premium Economy","","1.0","1.0","4.0","2.0","3.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Dron","Australia","2014-07-03","Sunshine Coast-Melbourne return. Flights down and back left on time. The flight to Melbourne was over the lunch period and they had no meals or sandwiches left. We had anticipated being able to have lunch on board so didn't eat prior. Needless to say we arrived in Melbourne rather hungry. The flight back was great as we were upgraded to exit row seats free of charge. Overall you get what you pay for. Tigerair met my expectations and I would certainly fly with them again.","","","Economy","","8.0","5.0","4.0","2.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jane Butters","Australia","2014-07-01","Never again! Our flight from the Gold Coast to Melbourne was cancelled last weekend with 2 hours notice. We received notification via an sms. We phoned the airline who did not at the time offer us an alternate flight so we booked another flight that day with Jetstar. When we arrived at the airport we asked for an explanation at the Tigerair counter. We were told we could fly later that day from Brisbane or the next day from the Gold Coast but this had not been offered to us earlier and we had made alternate arrangements and paid premium prices for tickets. There seems to be a complete lack of regard for peoples circumstances and inconvenience resulting from cancelled flights. We will never again fly with them.","","","Economy","","","1.0","3.0","0.0","0.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","P Evans","United States","2013-03-22","Took new A380 from BKK to Tokyo. Long queues at check in and limited self service available. Plane boarding was well organized and executed. New plane is delightful - seat really comfortable with good pitch. IFE touch screen with great selection and very easy to navigate. Food and service good. Really pleasant flight.","","","Economy","","8.0","5.0","4.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Rishad Patell","India","2013-03-18","Flight from Mumbai to Hong Kong via Bangkok. Check in at Mumbai was smooth - we got the seats we reserved. Flight out to Bangkok was on an old 747-400. No PTV on board and pretty old aircraft. Flight from BKK-HKG and return much better on A380. Food a bit disappointing on this sector. Return from BKK-BOM was much better with a newer aircraft with PTV's on board. Staff on all sectors were pleasant but not anything exceptional.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","W Parker","Australia","2013-03-18","SIN-BKK B777 BKK-KIX A330. I find economy on Thai to be one of the best and have no hesitation in recommending them. Both flights on time crew extremely friendly food was ample and entertainment sufficient. I did notice the B777 SIN-BKK was a little more cramped compared to their long haul offering but I put this down to a shorter route config. The A330 to Osaka was very spacious. Crew are wonderful and requests are carried out with courtesy.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Middleton","United Kingdom","2013-05-19","Very disappointed with the service from Thomas Cook Airlines. They left a plane load of Belfast bound passengers delayed in Tenerife Airport for 7.5 hours on Friday 17 May. When we eventually boarded the Captain apologised for the delay and then said that we should appreciate that the staff came in on rest days to get us home. I thought we paid Thomas Cook to bring us home and it was due to a good will gesture from the staff!! I hope I never have to use Thomas Cook again.","","","Economy","","","2.0","3.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Blair","United Kingdom","2013-05-19","Both outbound and inbound flights from Belfast International to Las Palmas were on time and the cabin staff were very attentive and good. My only gripe was the seat pitch and legroom for a 4.5 hr flight which was uncomfortable & made worse by inconsiderate people in front reclining their seats back.","","","Economy","","5.0","2.0","4.0","4.0","0.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Michelle Boudaxe","United Kingdom","2014-03-27","Flew from East Midlands to Mexico last October on 787 Dreamliner with two little kids and my husband. I loved the aircraft. The cabin crew were so kind with the children. They gave them colouring books and helped us get the TV's working. My husband and I enjoyed the large space. At about 8.20 UK time we received our all day breakfast which was excellent. About 3 hours later the children woke up and had a little continental breakfast. Later we had our mid-air snack whilst flying over New York. I enjoyed the flight and we are going to Mexico again this year on 30th July.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Ros","United Kingdom","2014-03-22","Flew to Cuba Dreamliner 12th March for one week Premium. Worst flight I have ever had (not the planes fault). Seating arrangement very poor trapped in my seat on back row near loo when I did need to get out I had to climb over the seat next to me food dreadful worst I have had on a flight. Sleep impossible hardly any recline. Travelled Premium on old first choice plane last year it was much more comfortable with service to match.","","","Premium Economy","","","1.0","2.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Alan McClure","United Kingdom","2014-03-22","Flew Birmingham to Sal in early March. Standard seats on the 757 are pretty brutal especially on a longer sector the seat pitch is just too tight to get comfortable. Food provided in the fare was a bonus and acceptable.","","","Economy","","4.0","2.0","4.0","3.0","1.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Adam Simmons","Spain","2014-07-01","Sydney-Cairns return 24-28/06. We found the seats a bit cramped up to Cairns so elected to go for extra legroom for the return leg. I tried to change these online but was unable to do so. The following day we popped into the airport to go to the ticket office but found that there wasn't one. so I approached the check-in manager and explained the problem. Not only did we get the seats we wanted but the upgrade was free by way of an apology. This was most impressive customer service! Outbound flight was on time inbound left 30 minutes late but due to very strong tailwinds we recovered most of the time en route. Ignore the IFE rating - there was none.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Hirshfield","United States","2014-07-01","Flew Tigerair from Kuala Lumpur to Singapore on June 28 2014. Clean aircraft since this is a bargain airline there are no classes of service. There was a delay leaving because of a passenger and their luggage but we made up the time flying. Flight staff was nice even though this was only a 45 minute they still did a beverage service. Everything with this airline costs $$$ I am surprised they didn't charge you to use the bathroom! There was actually more legroom on this aircraft than there is on Air Asia but they are snug seats for sure. The seats do recline quite a bit again more than on Air Asia. I think my coke cost $4.00 SD. No complaints about the flight staff landing was a bit bumpy but that happens.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Emmanuel Guitard","France","2013-03-12","A round trip in First Class HKG-BKK-HKG in very old B747-400 with duo seat window and aisle on inbound flight and return on A380. White cream colour cabin which has already got dirty black marks on it how will it be in few months? True that A380 is a fantastic aircraft even for TG. Large seat and PTV but very limited choice of film. Cabin crew are very good on board and look happy! Fantastic customer service at airport especially in Bangkok. Work on product needed.","","","First Class","","8.0","3.0","4.0","3.0","2.0","","","3.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Dwip Kitayaporn","Thailand","2013-03-08","This time our flights were between BKK-CEI and vv. on 23/02 (TG130) and 25/02 (TG141) in B/C. The aircraft is rather old and seat reclination is not comfortable. Service is average. Meals were served on B/C for these short flights. The dinner however was a dish of fried shrimp-cake which was cold and bland. In all these flights should be rated as average.","","","Business Class","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Kieran","United Kingdom","2013-05-16","Arrecife (Lanzarote) to Glasgow on a Boeing 757-300. We had booked extra legroom seats which I've noticed are much more generous than those on the 757-200 which is a smaller plane. Flight left on time cabin crew were friendly & helpful pilot kept us informed and all in all it was a pretty good flight. My only gripe is with the miserable 5kg hand-luggage allowance policy. Even Ryanair (allow more)!","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Waters","United Kingdom","2013-05-15","Just back from Gran Canaria having flown Flythomascook. Outbound flight was OK but inbound had been subcontracted to another airline. Delayed 2 hours. Off hand crew and just very poor experience. I fly this route 5/6 times a year and usually use easyjet who are far superior. Will never use Thomas Cook again.","","","Economy","","1.0","3.0","2.0","1.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Case","United Kingdom","2014-03-19","Flew out to Cancun on the Dreamliner on 5th March and back on 12th. I must say the first thing that struck me on boarding was the sense of space - the seat pitch is much better than the 767 and the entertainment was superb. Crew were really attentive overall a brilliant flight and loved the aircraft.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Stanley","United Kingdom","2014-03-12","Flew out 16th Feb TOM060. Returned 3rd March TOM061. Worst long haul flight I have taken. We travelled budget but with extra leg room seats. We were not told that they claim back the extra legroom by providing the narrowest seats I have ever travelled in. It is a physical impossibility for all 3 passengers to eat a meal at the same time even though they are all provided together. The food is another story could it be Thomson want to outdo all other airlines by providing the worst food I have encountered in 30 years of travelling. This after spending 60 minutes in the plane on the tarmac due to the complete breakdown of Thomson booking in procedure (which I am informed occurs regularly). Never again.","","","Premium Economy","","","1.0","2.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Tong","United Kingdom","2014-03-11","16th Feb 2014 TOM 054. 3rd March TOM 055. Dreamliner. Overall feeling of space is good plenty of overhead storage though some of the cabin crew can not reach in the bins I would have thought this a safety issue. I know this is an Inclusive tour type operation but with a new aircraft I found it very disappointing I am 5 ft 9 ins and not overweight the seats are tiny if you are a large person a long sector would be hell seat pitch is more generous than some. You pay for everything ok it's that sort of airline but you should never have to pay for water. Food just ok as is the entertainment. All in all you get what you pay for and we knew this but for a new aircraft I would have thought the seats and aisles should be bigger cabin service ok but some of our cabin crew neede to be re trained in customer service. We thought we should try them but will never fly long haul with them again I would pay more for a scheduled Airlime premium cabin.","","","Economy","","3.0","1.0","2.0","3.0","3.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Manasi Desai","India","2014-06-23","We travelled to and from Chennai (India)-Singapore on 9th June and 16th June 2014. Flight was not at all comfortable take off and landing were bumpy. It's accepted that flight is one of the cheapest for Asia pacific region but they could at least serve a glass of water for free on a flight of 4 hours. All drinks including water cost 4 s$. Space between seats is too small to be comfortable.","","","Premium Economy","","3.0","3.0","1.0","1.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Andrew Tan","Singapore","2014-06-18","Singapore-Phnom Penh 12 June 2014 and PHN-SIN 13 June 2014. Both flights on time. Load was full plane clean and service prompt. Announcements clear. Both flight landings were bumpy. The onboard drinks were overpriced. It should be cheaper in order to generate more sales. For the price and on time it is a good deal.","","","Economy","","9.0","3.0","4.0","2.0","1.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Wruck Rhonda","Australia","2014-06-03","We have flown Tigerair numerous times in the past few years between Brisbane and Melbourne with few problems until Thursday 29th May when they left Brisbane 2.5 hours late. We were fortunate we didn't have anyone waiting and the FAPAS bus still happily honoured our ticket. Then returning on Monday 2nd from Melbourne our flight which was due to leave 12.20pm eventually took off at 17.05pm arriving in Brisbane too late for us to get our connecting transport home until Tuesday morning. They announced several times that due to the late arrival of our plane our flight would be leaving late which didn't ring true. A later flight took off hours before ours. They eventually gave all passengers a $5 refreshment voucher but this hardly makes up for sitting in the airport for 6 hours with only several announcements.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Duncan Whiting","United Kingdom","2013-03-04","LHR-BKK return. Outbound service was all smiles from the two ladies servicing our section. Food (beef) was served in the same foil type dish as an economy meal and the quality was about on par with economy - dreadful! A ready meal from a supermarket tastes far better and what does that cost? Makes you wonder who makes cost cutting decisions and whether they factor in the real costs of losing a customer. Return journey I had the lamb which was pretty much inedible. Crew on the way back were poor in our section with no smiles and just seemed to be going through the motions. The seat is angled lie flat which makes it impossible to sleep. Only mild positive really was the IFE with a fairly decent selection of movies and all in their original uncut versions. Basically you get more space but the food is no better than economy. Worth an extra £1300 over the economy ticket - you decide.","","","Business Class","","1.0","1.0","2.0","1.0","3.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Phil Perkins","Australia","2013-03-04","As a four star airline I was expecting a little better from Thai but my wife and I agree it's not as good as we hoped. We found the seats and leg room much to be desired however generally comfortable. The food was good indeed but not outstanding given Asians food is usually very good. Inflight service was average and below par for a four star airline sorry but not impressed.","","","Economy","","5.0","2.0","3.0","3.0","2.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Barrie Keeling","Spain","2013-02-25","TG949 Madrid to Bangkok. My wife and 3 children aged 7 9 and 13 flew out from Madrid on 23rd Feb. Check in was very quick as was boarding as with the kids we had priority. The plane was a Boeing 777-300R and we flew Economy. The flight left on time and the plane was spotless seats had good leg room and were comfy. The mood lighting made it very nice. The best parts of the flight were the entertainment system - great for all of us and kept the kids occupied through the entire flight. The food was delicious and the drinks included throughout were excellent. I must say that the flight crew service was nothing short of excellent and they made sure our journey was very enjoyable. I have travelled a lot and it is the first time that I'm actually looking forward to travelling back.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Pickering","United Kingdom","2013-05-14","Family of 6 flying from Manchester to Sanford and return in May 2013. This flight should have been our first flight on a Dreamliner but flight was on 767. Flight was on time outbound and inbound entertainment was poor as headphones useless (we were told none available on return as we should have kept the ones given on outward flight). I had to fold cardboard to support screen and games did not load. The Daily Mail was loaded but not distributed despite my request. Food was inedible (tough cold chicken out and back). Breakfast was a cold Sarah Lee Apple Pie. Staff collected rubbish by dragging a waste sack down and no effort was made to collect waste. I received better staff service on so called ""budget airlines"" in Europe. Staff had new ""Dreamliner uniforms"" and Sanford has a huge welcome sign saying Welcome to Thompsons Dreamliner (once enthusiastic customer but now not sure).","","","Economy","","5.0","3.0","1.0","1.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Buffey","United Kingdom","2013-05-13","The booking in was normal. When we entered the aircraft we were horrified to see the tiny aisles and the equally tiny legroom and width of the seats. Neither of us are large and it was not a comfortable flight. Plane was very basic. Staff were fine. The day after our arrival we were informed that the early evening flight we had booked had been bumped forward 4 hours and we now were flying at 23.30. We asked if we could change to another flight and were prepared to fly out a day or two earlier but were told we would have to lose the money on the booked flight and pay the full fare for the second flight. No flexibility at all. On the return flight there were lots of families and some had been at the airport since the earlier time as they had not been informed of the change. After half an hour in the air we had to come back due to engine problems. We all disembarked collected our luggage and were quickly herded out of the airport as it was closed. Waited outside the airport with no seating and no amenities for approx 2 hours for the coaches to turn up and take us to hotels for the night. With a few seats a bottle of water and some good customer care skills it could have been so different! The hotels were fine and the rules were adhered too. The total delay was 23.5 hours. I would not fly with them again.","","","Economy","","","1.0","4.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Peter Sleet","United Kingdom","2013-05-12","San Francisco to Heathrow flight booked in Aug 2012 arrived at airport March 1 2013. However no flight flight was cancelled in Oct 12 but no notification to us. No help / assistance offered. On return home battle for compensation. They say 'its your responsibility to check flight 72 hrs prior to flight'.","","","Economy","","","5.0","2.0","5.0","5.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Lewy","United Kingdom","2014-03-10","We flew to Dominican Republic on 14 February in Thomson's new Sardineliner. The seat width is 1 inch less than usual to cram more people in Economy and although there is more leg room being unable to move left us both with an aching back. The food was horrible. Frozen food was stored in the Passenger overhead lockers leaving insufficient room for passengers belongings and water condensed on the boxes and dripped on our clothes - my jacket in the locker was soaking wet. The plane had to make an emergency landing and use the full length of the runway because the top wing flaps failed to work. We learned that 2 weeks previous the flight was delayed by 24hrs because of technical problems. Our return flight was delayed 24hrs due to ""technical problems"" again. We were moved to inferior accommodation. The only good thing I can say is that the pilot kept everyone well informed and was honest about all problems encountered.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","W Ahearne","United Kingdom","2014-03-05","Flew back from Barbados to Birmingham on 2nd March on a Boeing 767-300 which had been charted by P&O. The aircraft was 5 hours late taking off due to the knock on effect of technical problems with their so called Dreamliner. During our arrival at Barbados airport we were in addition informed by letter that the entertainment system was not working not what you want to hear when you have an 8hr flight in front of you. We had upgraded to premium class and expected better from Thomson and it worries us that they can not maintain an entertainment system which also included the reading light service call etc. The one positive from this flight was that the staff on TOM 831 were superb and really tried to make the journey as bearable as possible.","","","Premium Economy","","3.0","4.0","5.0","4.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Dallinger","United Kingdom","2014-03-03","Had the most uncomfortable 8hr flight on a 767 aircraft from Barbados to Gatwick on 1 March 2014 which had been chartered by P and O Cruises. The plane must have been at least 30 years old passengers were treated badly by staff who just weren't interested in the complaints. The food was a disgrace the temperature in the cabin was so cold that most passengers had to sit with a blanket around them when I asked staff if they could increase the temperature I was told it could not be adjusted. The aircraft had individual TVs but there wasn't any headphones. The air conditioning was leaking above our heads. We were supposed to have returned on the new Dreamliner aircraft which we flew to Barbados on but apparently it had a technical problem which none of the Thomson staff onboard knew about so was replaced by the 767.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","L Stephen","Australia","2014-06-03","Travelled Prosperine-Sydney Sydney-Melbourne on Saturday 31 May. Due to late arrival of plane in Prosperine by the time flight arrived at Sydney I was too late to collect baggage and re-check in. Ground staff and flight attendants could not have been more helpful polite and concerned. I collected my bag and when I realised check- in was closed I went to the gate and the ground staff checked my bag in at the gate and had it placed in the hold. Excellent service and the best bit Tigerair now have a gluten free meal option. Jetstar and Virgin could learn something from Tiger re food options for those with food intolerance's.","","","Economy","","10.0","3.0","5.0","5.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Norris","Australia","2014-06-02","Got to airport just to find out they had decided to cancel flight excuse given was flight was delayed for too long even though 2 more flights flew out after ours. Offered no accommodation and told refund would take 6 weeks this is the second time this has happened within a month on same route Gold coast to Sydney at 8pm.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","D Egginton","Indonesia","2013-02-22","TG 432 Denpasar to Bangkok on A33O. Check in was quick and I didn't even have to ask for an emergency exit sea. The helpful local agent already realised at 6'3 I would need one. Boarding was by class and seat numbers. Departed on time plenty of drink run's throughout the flight and one crew member apologised for taking 2 minute's to re fill my glass. From what I have read of other airlines I was just grateful she turned up. No in seat entertainment which in this day and for a major airline I found disappointing. Not sure why we were bussed to the terminal as we passed a lot of empty stands. For the right price I would fly with them again.","","","Economy","","7.0","3.0","5.0","5.0","2.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Catherine Fellows","United Kingdom","2013-02-21","Flight numbers we were on were: TG917 LHR-BKK 23/01/13 depart 21.35 arrive 15.55 on 24/01/13. TG725 BKK-HKT 27/01/13 depart 15.35 arrive 16.55. TG204 HKT-BKK depart 10.55 arrive 12.25 on 07/02/13. TG916 BKK-LHR depart 13.30 arrive 19.35 on 07/02/13. Staff both on the ground and on the plane were professional. We travelled economy and although have never been in a position to travel first class felt like we were being treated fairly by staff as nothing was too much trouble. Much appreciated soft drinks were offered on a regular basis throughout the long journey. I suffer with Arthritis in both knees and I had asked my travel agent if this could be mentioned in the event I may need some assistance. When we arrived at BKK there was a member of staff waiting with a wheelchair when I got off the plane. On the return I was in a considerable amount of pain and as soon as we checked in at Phuket to travel via Bangkok back to Heathrow I was asked if I would need assistance which I accepted. The seats we were allocated on the journey back to Heathrow had extra leg room which was much appreciated as I had to put my feet up on pillows on the floor to alleviate the pain.","","","Economy","","7.0","2.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Brushwood","United Kingdom","2013-04-28","MAN-Las Vegas-MAN. We flew on an A330 aircraft. We arrived at check in very early but they were unable to seat our party of 3 together. In fact most of the rear 30 rows were split up unless you had pre-booked your seats and paid extra. The cynic in me says they do this purposely to get you to pre-book seats next time. Strangely on our return everyone appeared sat together with their parties. The entertainment system appears quite old and had several vision and sound problems. 4 movies out and 3 in. Seats were fairly hard. The food was standard airline quality. Going long haul again I would rather fly with a different airline.","","","Economy","","6.0","2.0","4.0","3.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Hills","United Kingdom","2013-04-22","Just returned from Cuba. Very worried about flying with Thomas Cook due to poor reviews but was very pleasantly surprised outbound and inbound flights both on time returning we were 2 hours faster. We booked bulkhead seats which were worth the money although seats slightly narrow the food was excellent both ways hot and tasty. The plane was clean and tidy and the staff were attentive and friendly. No concerns about using them again.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ian McArdle","United Kingdom","2014-03-03","Travelled with Thomson on Dreamliner to Phuket in economy 13 hrs Feb 2014 returned on 19th Feb in Premium class. Economy was fine same choice of IF entertainment as premium which was great loads of choice of blockbuster films games TV programmes etc. I did find the economy earphones not to be great as they let in lots of background noise so bring your own! - adequate leg room (row 33). We did not witness any disruption to row 30 because of toilet queues as per previous reviews. Food was ok in line with all airline food - there was no choice however service was great with lots of visits to buy drinks etc. Was a comfortable 13 hour flight (if there is such a thing) roomy cabin and I thought only slightly quieter than other aircraft's. We travelled back Premium check in was great although you don't get VIP service through security at Phuket. The seats are obviously larger and more comfortable though the foot rest is a waste of time! Service was great with choice of menus and lots of drink availability. If you are in middle seat or window make sure you are familiar with the person beside you as getting out is feat given the arm rests! The option to stretch your legs at the back of the premium cabin was a great facility however and I think almost everyone took advantage of this. Thomson wanted £750 return for premium - not worth that in my opinion rather spend that on the holiday. Food was ok in line with all airline food - there was no choice however service was great with lots of visits to buy drinks etc. Disembarking was a joke as Premium are supposed to be let of first – a few people stampeding from economy cabin pushing in front of premium passengers once doors open – Thomson staff said nothing. Our cases were then the last off! So still some points to iron out. On the whole the cabin staff were very friendly and helpful I tend to think that after a 14 hour flight they couldn't be bothered anymore which I can understand.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Tim Stannard","United Kingdom","2014-02-25","We travelled to Sharm in March 2013. Outbound flight was unremarkable. Average budget airline enough legroom but only just. 5 hours with only a kindle to watch films on. Seems all airlines are like this on 5hr hour journeys. The return flight was delayed arriving in Sharm to collect us. Thomsons organised coaches took us to a hotel for the night. All inclusive meal drinks and breakfast. Then flew us home the next morning.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Bill","Australia","2014-05-29","The last 2 years we have flown 2617 up from Perth to Singapore. Its a budget airline and with that you get the budget things. Flights always on time with no delays. Its 5 hours so if you have sore backs and a big man like me you are prob going to be a little uncomfortable. But hey its that or another grand more on SQ.","","","Economy","","5.0","2.0","3.0","3.0","2.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Venkat","India","2014-05-29","Denpasar (Bali Indonesia) - Singapore - Bangalore (India) May 2014. The departure time for my Bali-Singapore flight was advanced by a few hours with no prior intimation. They claimed that they had sent me an e-mail but no such thing was done. Second they put me on a later flight from Bali to Singapore. When I pointed out that this would leave me just 40 minutes to catch my connecting flight to Bangalore they assured me that that would be fine and they would have someone assist me at the airport. On reaching Singapore I practically ran to the Transfer Desk at Singapore only to be told that check-ins were closed for the Bangalore flight (which was running full) and I could only be accommodated in the next flight 24 hours later. My protests about what I was told at Bali fell on deaf ears. Tiger refused to provide me accommodation and I was invited to spend the night at the terminal. They did give me meal vouchers which are accepted in exactly two restaurants in the entire airport. As long as things go fine Tiger is OK after all my journey in the other direction (Bangalore - Singapore - Bali) had passed off without incident. However once something unusual happens you will feel the full impact of Tiger's service (the lack of it rather).","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Vivien Simon","Australia","2014-05-25","Tigerair economy MEL to MCY and return. On the infrequent times I have flown with this airline I have found them never less than satisfactory. For the price they represent good value for money against any of the other budget or full service airlines. On this occasion the seating configuration was tight but the cost was just over half of what Qantas would have charged. Both flights were on time for take off and arrival at destination.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","G C Nock","United Kingdom","2013-02-20","LHR - BKK return. Managed to sleep approx. 7 hours on the outward flight food and drink adequate but nothing special. Its a shame that the seats do not convert to fully flat but our flight price was reasonable staff and service were good. The return flight was pretty uneventful food and drink quality and availability are just OK (the cheese platter is very poor) staff again helpful and friendly. Sadly Thai are not quite up to the standard they were a few years ago.","","","Business Class","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Stuewe Raimund","Germany","2013-02-18","Frankfurt - Bangkok - Suratthani. Staff was very friendly and engaged both on ground and in air. A mid-flight extra menu which I asked for (FRA-BKK) came with crackers cheese and fresh fruit of different kind neatly arranged (in economy!) and made up for the unavoidable discomfort of an 11-hours flight.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Lloyd Clark","United Kingdom","2013-04-21","I've been flying with Thomas cook for many years now and not had a bad experience yet. I'm 6/2 and although legroom is on the tight side its manageable. I'd choose not to have the set inflight meal and rather choose from the menu. The hot meals from the menu's although not massive are tasty. Always found the crew to be happy and helpful.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Hicham","Sweden","2013-04-16","I traveled from Copenhagen to Thailand on a long 11 hour trip. Seats are quite narrow for such a long journey though you do have a personal screen to watch movies. You have to pay for drinks staff will wake up with loud announcements to try to sell you things. Buy a large bottle of water or two in the airport before going in! It's not the best for long trips!","","","Economy","","1.0","1.0","3.0","2.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Philippe","United Kingdom","2014-02-25","ACE-MAN B752 yesterday 23/2/14 aircraft G-CPEU delivered to BA in 1999 originally. Cabin crew requested 2 volunteers to exchange seats with a couple plus infant due to an oxygen mask issue. No problem really except crew member failed to state whereabouts of the swap so person in row 40 offered to swap but having walked up (and back) through the cabin was informed that volunteers already sorted! Just poor communication. Leg room in economy doubtlessly previously highlighted by reviewers but agreed not good. Seemingly endless cabin crew announcements including full description of the 3 supported charities (for scratchcard sales naturally and loose change giving on disembarkation). Better to put a flyer in seatback so pax can read and donate if they so wish. A neighbouring pax was taken ill during flight but was quickly and effectively dealt with by the crew. Flight deck announcements good especially being informed they would get back to us at ""top of descent"" for MAN weather info etc loved the terminology due to being keen aviation enthusiast. Message to Thomson-cut cabin announcements as far as is practicable; listen to customer feedback and remove a few rows of seats to increase overall pitch - I'm more than willing to stump up a little more money for this.","","","Economy","","4.0","2.0","3.0","3.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Michael Shoesmith","United Kingdom","2014-02-24","BHX-LPA 17th Feb and LPA-LGW on 20th Feb. Thomson is now more like a budget airline long gone are the days of meals on charter flights fancy uniforms the snacks menu is so limited and hardly exciting. The Cabin Crew are genuinely nice and must wonder what ever happened to this airline. Nothing fancy nothing glamorous anymore about this charter airline. I booked last minute and the price was excellent but that's it.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","5.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Jones","Australia","2014-05-25","PER-MEL. For the price I guess I was overall happy with the experience. However for a 1745 departure and a 3.5 hour flight I was disappointed to discover they had no fresh food onboard during a dinner time flight. Admittedly the plane had just landed from MEL and Tigerair has no base in Perth but no fresh food! I had to settle for Pringles and nuts. Plus T2 at Perth is a shiny shed where most things had shut down before departure - the bar and the newsagent were both shut. I wasn't really in the mood for Subway and had expected at least a sandwich and a wine on board. Cabin crew mostly indifferent though.","","","Economy","","5.0","4.0","2.0","1.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Hakan Samsa","Australia","2014-05-20","We travelled From Sydney to Melbourne return On 17 May and and were pleasantly surprised. I used the Online Checkin and also printed our boarding passes. The site was available for check in 2-3 days prior to the flight thus all we had to do was walk in through gates and board. The A320 aircraft were clean and modern. The only minor issue with myself was that the seat headrests were a little high so basically our field of vision was restricted. The inflight announcements were very good. The airfares are very reasonable the flight was very quiet and everybody was greeted with respect.","","","Economy","","10.0","3.0","3.0","3.0","2.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Van Niekerk Willem","Switzerland","2013-02-15","We fly Thai Airways Business Class every year from Zürich to Sydney. Although I have always loved Thai I was very dissatisfied this time round. The food on the Zürich-Bangkok leg was terrible and on the Bangkok- Sydney leg even worse. The only time we could eat the food was from Sydney to Bangkok. They are obviously saving money! The service also clearly lacked the famous Thai smile!","","","Business Class","","3.0","5.0","2.0","1.0","1.0","","","3.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","J Gray","Myanmar","2013-02-15","RGN-BKK-AKL return. Service as usual with TG varied greatly. I received a personal welcome by the purser on the 1 hour RGN-BKK leg but no equivalent on the longer flight to AKL. There is no consistency how you are treated by staff and in general they were just going through the motions with no warmth or personal touch. Food was good the alcohol selection was great as was the entertainment. Overall everything was good but not great.","","","Business Class","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","N Smith","United Kingdom","2013-04-16","Was travelling on flight TCX 4013 Larnaca to Birmingham on 10th April 2013. I asked and paid for extra legroom at 21 euro's per seat (booked at check in desk at Larnaca). I was allocated seat 2b which when I got to it is far from extra legroom. I am 6'4"" and knee's only just free of bulkhead of toilet and could not adjust feet very cramped. Thanks to crew prompt action got me into seat 11E. My experience of Thomas Cook 757's is that extra leg room is in rows 11 and 31. I don't blame Thomas Cook it seems strange that original passengers in row 11 did not pay for extra leg room were about 5'6"" tall. Beware of Larnaca check in staff.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Gardener","United Kingdom","2013-03-26","Flew from Newcastle to Palma and return last summer delayed both ways miserly 5 euro voucher for 8 hour delay. Staff off hand to the point of rudeness catering poor seats dirty cramped seating. Wouldn't use them again.","","","Economy","","","2.0","1.0","1.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Julian Revington","United Kingdom","2014-02-24","MAN to Punta Cana in Premium Economy. Seats 9c and D. Dedicated check in and Fast Pass through security meant we were all done in 15 minutes Heathrow please note how it should be done! Row 9 on the 767 is the last row of PE seats and as such there is no lighting or windows the only light being the overhead lights which did not work so we were almost in the dark despite it being a day flight. The IFE did not work despite the crew re-booting many times. The food served was actually alright but expecting PE passengers to pay for snacks is wrong. The seats were comfortable if a little narrow with adequate legroom. All Cabin Crew were pleasant and smiling throughout. The aircraft is clearly old and tired and will probably be replaced soon with the new 787. We arrived on time. Not sure the extra paid for PE is worth it it is a long way from Virgin or BA PE. Would use Thomsons again if needed.","","","Premium Economy","","3.0","4.0","4.0","4.0","1.0","","","2.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Reiri","New Zealand","2014-02-20","Our holiday in Marrakech was excellent however our flight home was quite a disappointment. Moments prior to departing (all safety procedures had been performed cabin doors were armed attendants had been asked to take their seats) the Captain then announced an apology for the delay and reported we would be departing shortly. After a further 10-15 mins he announced that they needed to refuel. That said we were only 15-20 mins late arriving. I travel long haul flights a lot and I've never experienced anything like this before.","","","Economy","","3.0","2.0","3.0","3.0","2.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Lee","Singapore","2014-05-19","Singapore to Bangkok Suvarnabhumi and Bangkok to Singapore. Tigerair has got a gem in the Straight to Gate service in Singapore - no queues no need to check in at airport if all you have is a carry on bag and for the period of time I was travelling I also got a complimentary cup of coffee at Changi T2! Singapore to Bangkok a full flight. Aircraft had old livery and old blue seats seat comfort was ok legroom was tight and no recline (I was placed in Row 11 in front of emergency exit rows). Cabin service was good on this flight. Bangkok to Singapore was a newer aircraft with slightly more comfortable black leather seats (same seat pitch as previous flight) and I was again assigned a seat in Row 11. Flight was completely full. Service on this flight was quicker than the last - meals were sold/served 10 minutes after take-off and duty free immediately after that. Arrival in Singapore was 20 minutes ahead of schedule gate to immigration in under 5 minutes. Tigerair is a pretty good experience and excellent value for money (I got my tickets in a web sale) but pay to select your seat if you can (lest you get assigned a really lousy row like mine).","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jarrod McCloughan","Australia","2014-05-17","Brisbane to Sydney on the 4th May on TT377 which was scheduled to depart at 3:55pm. There were delays in Sydney due to winds and all airlines were suffering delays to/from Sydney. Hardly Tigers fault. Boarded the plane around 4:40pm and was ready for take off just after 5pm. Most people were asleep after a busy weekend as we started rolling down the runway. About 1/3 of the way down the runway the captain hit the brakes. We were stopped at the end of the runway and had no idea why. There was no announcement from the cabin crew and eventually the captain came on. A light had appeared during takeoff and he had to abort the takeoff. So he said we'd go back to the terminal and have engineers look at the issue and we were to remain on the plane. The cabin crew made no announcements at all during this time. One got short when people wanted to go the toilet. After about 10 mins we were told we would need to get off and head back into the terminal. Back into the terminal we go and we were told not to go too far so we can listen to the announcements. What announcements?? There was not 1 announcement from the Aerocare ground staff. The captain made two announcements over the nearly 5 hour delay! One of the announcements was that the engineer had just arrived at that was at 7pm nearly 2 hours later and that we should be out by 8pm. Then 8pm came and no announcement. The staff at the gate said a call would be made between 8:30pm and 9pm to see if the flight would be cancelled. Come 9pm there was no announcement! With a delay this long peoples tempers were becoming frayed! The AFP turned up a few times. We received no food or drink vouchers. We also learnt that if the flight was cancelled it was left up to us to find accommodation. The 8:05pm flight to Sydney was cancelled as it was the same aircraft that we were on. There was some very lost passengers at the gate as there was no staff at the gate. We finally boarded around 9:20pm and we didn't get off the ground till 9:45pm. All we got onboard as compensation was a cup of tea or coffee or a cup of water! We made it to Sydney with 6 mins to spare before curfew. Not too sure if I'd fly Tiger again after this experience. The Aerocare staff need better training to handle these situations.","","","Economy","","3.0","3.0","2.0","4.0","0.0","","","4.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","Jane Sheehan","United Kingdom","2013-02-14","London to Bangkok return. I found the staff very pleasant friendly and helpful and the seats were reasonably comfortable. The inflight entertainment was very good with individual screens for each seat. The food was good and we were kept supplied with as much water and orange juice as we wanted.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","F Wong","Hong Kong","2013-02-14","Chiang Mai to Bangkok. I booked them because of the excellent flight time which connects to my next flight perfectly. Also I haven't flown with them for a long time so decided to give them a chance again. It was fine overall being a short flight of 55 minutes we were still given a snack box each and tea/coffee service. I was however disappointed when at the BKK airport they parked on the tarmac (they often do even for International flights!) and had to take a rather long bus ride to return to the terminal. I saw a lot of boarding channels being left empty so I was disappointed at this.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","M Clarke","Australia","2013-02-13","HKG-BKK. Flew on A380. The whole trip from check in to the actual flight was excellent. The check in staff were friendly offering help to the person I was travelling with who has a slight disability. The lounge was good and nicely designed. The aircraft was clean and modern. The new seats are excellent. The seat was comfortable roomy with plenty of storage. The cabin crew were excellent chatting with passenger before take off. They seem very proud of their new aircraft. The food was excellent. On a flight that was under 3 hours we received pre-lunch drinks a four course meal and hot towels were handed out at least 4 times. The staff could not do enough for you and they handled the meal service with efficiency. The aircraft was late arriving HKG and we were advised of the reason why and always kept up to date of the new departure time. Overall Thai offered and excellent product and experience and I would highly recommend their A380 aircraft.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Morrell","United Kingdom","2013-03-18","My return flight from Goa on TCX319 GOI-LGW was as far as flight service is concerned as good as my experience on the outbound flight the week earlier. Another excellent team of cabin crew who remained friendly and happy despite the 10.5h night flight back to the UK. This time we had paid to upgrade to the ""Premium"" cabin and to allocate our seats in advance. I thought this well worth the small additional premium. Cabin service is however the same throughout the aircraft. In-flight meals again very nice. Whilst this was an A330-200 aircraft it was a different registration to the outbound flight and I can't score the interior as well. My Premium seat was old leather ripped and the bottom padding worn out. A shame that the interiors of these aircraft are so old and tatty - definitely need an update TC! Crew great meals great. In-flight entertainment fair to poor aircraft needs a deep clean and refurbish.","","","Premium Economy","","6.0","2.0","5.0","5.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Morrell","United Kingdom","2013-03-18","Flew TCX318 LGW-GOI on one of their A330-200 aircraft. Fortunate to be in the ""Premium"" section (more by luck as you can't book this ex-UK due to the excessive APD taxes) and seat and leg room good. Having walked around the cabin even the regular economy seating seemed to have plenty of leg room. Aircraft interior somewhat worn and in-flight entertainment not as up to date as most airlines these days but not sure this is too much of a problem for most these days as many passengers travel with I-PAD's and alike. Cabin crew and in-flight service very good as were the meals.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Hema Gandhi","United Kingdom","2014-02-20","I was excited to be flying with the well known ""Dreamliner"". On my way to Florida they boasted about having the great lighting system with multi-coloured lights which you only see for 2 minutes after taking off and the boasted about window darkening feature being electronic and no need for shutters like normal planes. I think that was their only highlight of flying with the Dreamliner. Food - there are no options to choose from if you ordered a meat dish then you take what is given there is no alternative which is annoying. On the way back they gave us a beef dish which me and my husband do not eat. After asking for a vegetarian option they said sorry all meals are counted for. So we went without food. There was no blanket on the way there or on the way back. We had to keep our headphones that were given to us on the way there and use them on the way back. The pouch with magazines was covered in bits of food. The general condition of the plane was tatty it definitely wasn't clean. No soft drinks you have to pay for that. You only get water and that's with your food. Tea and Coffee only with your food if you want it any other time you must pay for this. No eye mask or socks. Overall I would say the Dreamliner doesn't live up to the dream!","","","Economy","","","2.0","1.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Connaughton","United Kingdom","2014-02-17","My first experience on the 787 Dreamliner yesterday flying Manchester - Cancun route. On the whole it was a very pleasing experience. I was sat in 16G and the legroom was great for me (6' 1""). Inflight service was good with attendants very attentive. Food was bog standard but edible. IFE was good in terms of choice for the 10:30 flight time. Seats were comfortable enough. I do feel sympathy for the people that upgrade to extra legroom seats in row 30 as this area does full up with people queuing for toilets not matter how many times the flight attendants make announcements. As far as the 787 us concerned I was particularly taken with the large windows and headroom in the cabin. The large windows give passengers in aisle seats and centre cabin seats the ability to have some view outside. Great advancement. Looking forward to see how the mood lighting and oxygen rich environment aid the jet lag process on our return.","","","Economy","","8.0","3.0","4.0","3.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Gall","United Kingdom","2014-02-14","Flew Dreamliner - premium to Thailand 28th Jan return 12th Feb. When entering the aircraft first impressions were good feels airy light and spacious but once seated you start to notice the problems especially with the silly situation of the armrests between the seats jutting out too far to accommodate the entertainment systems where before these were housed in the back of the seat in front. Does not recline as far back as the old seats found it more comfortable to sit bolt up right as when trying to use the decline it made me slouch so not good for people with back problems also the seats are rather hard so my bottom was sore after a long 13 hr flight on the way back. My main grouch is the lack of ""service"" from the crew well basically there wasn't any. I don't think that premium has dedicated staff for that cabin anymore. Yes we appeared to get fed and watered first then they would vanish behind the curtain to the main section of the plane and you wouldn't see them for ages. Checked the most recent brochure which doesn't mention dedicated staff as in previous years so look's like cutting back on costs via staffing levels. There was also an issue with food orders on the way back for the main course which resulted in quite a few people not having their requested choice one of the cabin crew even had the cheek to say to a lady that she wasn't flying first class so shouldn't expect that service. Apart from when we first took off when the cabin crew came round with drink orders and also offered wine with our main course we were never offered another drink as on previous flights and a lot of times there was no one to ask anyway so what are we actually paying for? 3/4 extra inches and uncomfortable seating would be the answer. We have always flown premium when going long haul with Thomson but am now seriously thinking about cancelling our premium seating already booked for our next holiday. There are a few positives I liked that they have an extra loo in the cabin that there is a little area at the back of the last row of seating where you can stretch your legs and that there was ample storage.","","","Premium Economy","","5.0","2.0","2.0","3.0","3.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Mark","Australia","2014-05-12","Adelaide- Melbourne return carry on baggage only check in at Adelaide less than a minute. Modern A320 aircraft clean and tidy and departed on time. Return flight 3 days later much the same as out bound though given exit seats with generous leg room at no extra charge. All in all great value for a 60 minute flight which cost less than half of other airlines. as with other budget airlines  arrive at the airport in plenty of time know the rules and regs and fly cheap.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Tanmay Bhakta","Australia","2014-05-12","I flew from Singapore to Penang with Tiger recently. At the boarding gate there was 1 hour delay for the flight where the airline didn't even make an announcement. The plane was an old A320 which had an old cabin with crammed seats. My tray table was broken and seats did not recline properly. After we took off I asked the stewardess for a soft drink but she just told me to ask later. The bathrooms were okay but the flush was not working and no water in the sink. From now on I will not fly Tiger again unless I have no choice.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thai-airways","/airline-reviews/thai-airways","Thai Airways customer review","B Elliot","Australia","2013-02-12","SIN-BKK-TPE: SIN-BKK B773 service with the brand new A380 business class interior. The new seat and entertainment system is fantastic. Crew very hard working. Drink service meal service and then constant drink runs throughout business cabin. Unfortunately BKK-TPE was on an older A333 with an ancient interior. The IFE screen was small and blurry and the footrest would not operate correctly. However the crew were fantastic again so made up for the dated cabin. The highlight of the trip was the ground staff in SIN and BKK from check-in clerks to lounge staff to gate agents who all looked after me so kindly as I was in a wheelchair. I can't wait to fly TG internationally again if this was any indication of their service. Would have given seat comfort and inflight entertainment 5/5 had it not been for old A333 to Taipei.","","","Business Class","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Watkins","United Kingdom","2013-03-08","I took my wife and my Mother and Father on Holiday from Manchester-Larnaca flying outbound 17th June 2012 and flying Inbound 1st July 2012. We got to the check-in desks of Terminal 1 to be told that there was a delay expected of 3 hours on departure due to waiting for the inbound aircraft to arrive. Flew on Boeing 767-300 series aircraft with winglets and once onboard I was surprised to see the wonderful seating almost of a leather type feel to them. I am not exactly short in height being 6ft 2in but I was surprised to be able to move my legs quite freely without touching the seats in front. The cabin crew were helpful. The pre-booked in-flight meals were quite tasty but could have done with jazzing up a little. I didn't manage to catch the in- flight entertainment as the interruptions to the film from over the tannoy were often and noisy. However on the way back I found it interesting to see they had no films showing and just an intermittent update of flight information and map displaying location over the globe of the flight itself. Overall a very good experience.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Graham","United Kingdom","2013-03-04","Manchester to Banjul The Gambia and return flight time was 6 hours. Worst flight I have ever been on. Aircraft used was a B757-200 which seemed to be the oldest in their fleet. Legroom was a very poor 28 inches. Flight entertainment was very poor. I had pre paid for inflight meals and they were not worth the money paid. Flight going out was on time but return flight had a 2.5 hour delay. Cabin crew seemed to want to sell as much stuff as possible.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Guest","United Kingdom","2013-03-04","My husband and I travelled from Bristol to Paphos Cyprus last September. Aircraft seats were very cramped with little legroom. Return flight was a nightmare. Halfway through the flight the captain announced that the aircraft was being diverted to Cardiff due to ""operations systems"". The plane was needed at Cardiff to return to Cyprus. We were then coached back to Bristol adding nearly 3 hours to our journey. We have since learned that these diversions are a regular occurrence with Thomas Cook flights. This is the last time we will ever use Thomas Cook.","","","Economy","","","1.0","3.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Peter Jones","United Kingdom","2014-02-13","Flew to Jamaica 9th Jan 2014 upgraded to premium class but did not receive premium service. Had to board with all the other passengers no drinks on flight back for over 1 hour. Brochure shown dreamliner or new 767 we flew on oldest most uncomfortable plane I have ever been on.","","","Premium Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Wilson Norman","United Kingdom","2014-02-13","Travelled to Goa and back on the Dreamliner paid for extra legroom seats both ways 30b and 30c. A nightmare both ways could not stretch our legs these seats are beside the toilets and our feet were trodden on for the flight out and the flight back. At one point we had 8 people standing over us waiting for the toilets. When I complained to Thomson I was told we got what we paid for and they were not responsible for other passengers behaviour. So these seats are to be avoided at all costs.","","","Economy","","5.0","1.0","5.0","4.0","5.0","","","0.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Rogers","United Kingdom","2014-02-12","We just arrived back from Gran Canaria - Las Palmas from London Gatwick. Flight 4141 on 10/02/2014. The weather obviously plays a big part in inflight comfort. Both us being nervous flyers it's important to us we get a smooth journey. We have to say on the outward bound journey we were well informed by the flight deck of any potential turbulent air it turned out there really wasn't any to speak of. The actual cabin crew were friendly efficient and cheerful. The return flight again had happy staff in the cabin and organised and informative flight crew. The usual route back would have been along the coast of Portugal but due to the ever freakish weather the captain informed us of a detour inland then during the flight again he avoided what looked like some nasty turbulence. It did genuinely seem as if this particular flight crew were concerned about passenger comfort. It was well received.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Stav","Australia","2014-05-07","The 8.05pm Tiger flight on the Sunday of the A-League Grand Final - Brisbane to Sydney - was cancelled and rescheduled for Tuesday 8.05! There was no assistance from staff no communication and complete contempt for passengers. I spent 23 hours waking and sleeping at Brisbane airport after changing to a Virgin flight that was also cancelled and reset for a few hours departure later than planned. Mine is one of many stories and Tiger has seen the last of me.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Adrian Felton","Australia","2014-05-05","Flew to Sydney - Brisbane return on the same day 5th May 2014. Flight to Brisbane was eventually about an hour and a half late but the return flight was cancelled after waiting in the check in queue for about 2 hours. The worst thing was nobody was told anything At one stage the police came along fearing trouble and they had to tell the staff to make an announcement! Zero care appalling customer service useless excuse for an airline.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Hamilton","Australia","2014-04-28","First and last flight with Tiger today. Hesitantly booked our flights about 6 weeks ago as all other airline options weren't suitable at the time paid to allocate specific seats as I'm a nervous flyer arrived at the airport 85 mins prior to departure to see an enormous queue and 3 check-in staff. A staff member eventually came forward asking for anymore passengers for Sydney (ex Cairns) we came forward with half a dozen others and were told there were 7 seats left on the flight I shrugged this off as we had already paid for our seats were early and had paid extra for the seat allocation. Things went downhill quickly. No seats together bad luck read the T&C's we were told which apparently state no matter how much you pay or how early you are you're not even guaranteed a seat let alone the one you specifically chose and paid extra for. Apparently they're in the business of intentionally over-selling all of their flights. When I protested and continued to remind her we were on time had followed all the rules and should not have had our seats given away we were told too bad further protesting miraculously eventually resulted in seats together but not the seats we'd paid for. Our bag was a couple of kilos over which was the same bag that boarded a Jetstar flight to Cairns without incident and now we were being told to pay $25 per kilo I laughed and said that's ok we can take a few things out the already rude check-in staff member continued to get ruder and ruder telling us she didn't have time for this (still an hour before the flight) and eventually let us go but only because I continued to protest. The size of the seat and legroom was by far the most cramped and uncomfortable I've ever experienced. Arrived in Sydney on time but landed in the middle of the Tarmac and had to be ferried by buses to the terminal of course not enough buses! For the stress and discomfort caused at the end of an otherwise amazing holiday saving $50 on the fare price just wasn't worth it. Neither of us will ever fly with Tiger again.","","","Economy","","","1.0","1.0","0.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Molyneux","United Kingdom","2013-03-01","Flew East Midlands to Tenerife South and back. Flights on time. Cabin crew friendly and helpful. Booked extra legroom seats which was worthwhile. Aircraft oldish but appeared well maintained. In flight food and drink perfectly satisfactory. In flight entertainment likewise. No complaints at all.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ryan Biggerstaff","United Kingdom","2013-02-25","Flew Thomas Cook A330-200 Gatwick-Cancun - will never use again poor leg room - only long haul flight I have had to pay for drinks on. Inflight entertainment very poor. Paid £40 in total to select seats booked with a window as stated on seat map when choosing got there and there was no window!","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Kieran","United Kingdom","2014-02-11","13 Jan 2014 Gatwick to Mombasa - TOM076. 28 Jan 2014 Mombasa to Gatwick - TOM077. On the way out we sat in seats 30B and 30C which were by the toilets. We had paid £180 each way for extra leg room. It was an overnight flight and the whole time people were queuing for the toilets - the door slamming and toilet flushing each time someone used them with the resultant unpleasant smells or people were just stood around chatting to stretch their legs. People constantly stood on or tripped over our feet as we tried to sleep. We could not eat our meal because of the awful odours coming from the toilets. On the way back we sat in row 10 extra leg room and away from the toilets - this journey was absolutely fine as were all others aspects of the flight. On our return we complained to Thomson who just stated - you paid for extra leg room which you got - not a very satisfactory response. However as I say the other aspects of the flight - the staff food seat comfort and flights being on time - were fine. Do not sit in row 30! A nice plane but with a few teething problems.","","","Economy","","7.0","0.0","4.0","4.0","4.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Ward","United Kingdom","2014-02-10","I will never use this company again after flying from Manchester to Montego Bay and paying for Premium Upgrade I was disgusted the seats were shabby the entertainment system kept breaking down and the drinks service was non existent. On the return flight the arm of my seat fell apart. I for one will never use Thomson again.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Mounsey Graeme","Australia","2014-04-27","TT271 Sydney to Melbourne 24/4 - arrived at airport to see cancelled on airport monitors. No information nothing. Wait in queue for an hour to be offered refund or flight tomorrow ""sometime"". Great start to long weekend. Flew last flight at night with Qantas instead - at great cost. TT214 Melbourne to Sydney 28/4. Arrived at airport - flight not even on monitor. No information. Cancelled! Join huge queue confusion reigns by time we get to front 90 minutes later (only one staff member processing flights for first hour in queue) they are offering Virgin fight 6hrs later. Flew Qantas instead - again at great cost. Will I fly Tiger again? What do you think!","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Gavin Nicholson","Australia","2014-04-27","I was booked to fly from Sydney to Melbourne on 27 April standing in check-in lane two check-in staff got up closed their counter and walked off. Instantaneously a text message arrived saying flight cancelled. No assistance to get to a new flight nothing. Worst customer service ever.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","V Sitaraman","India","2014-04-27","Chennai-Spore-Jakarta on 22 Apr. I have taken 8 flights on TR in the India-Spore-Indonesia sector and all were on time. Clean planes and pleasant crew. I have only two comments. I always select a first row seat and pay around $ 25 for it. Normally the middle seat will be vacant (no one wants to pay for a middle seat) which gives you some elbow room. However on 3 occasions when the flight was full passengers who had not paid the extra were given free access to to the front row making the paying passengers regret their decision. I have taken lot more flights in AirAsia also in the first row but I have not encountered this situation there. My second complaint is about the ""board me first"" privilege which is charged at $ 5. This is never enforced at Chennai Jakarta and Bandung. It is announced at Spore but on my last flight passengers were bussed to the plane and the boarding order was how one got off the bus. I will not be paying for this useless privilege in future.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D M Garner","United Kingdom","2013-02-18","Very pleasantly surprised. Flew MAN-TFS on 757-200. Smooth check-in very friendly cabin crew good meal and bar service. Return on A321 once again good meal cabin crew keen to oblige and all in all very satisfied. Only negative was that a passenger fell ill requiring oxygen and two female cabin crew members were superb in dealing with the emergency. The Cabin Crew Manager carried on with his Duty Free selling and offered no help at all to the other crew members. I know Duty Free sales are important to airlines but the safety of passengers should be of paramount importance. This marred what otherwise was a very pleasant charter flight.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Tracey Kernig","United Kingdom","2013-02-04","Manchester-Cayo Coco (Cuba) out 18/1/13 return 01/02/13. Couldn't complain about flight crew and service - excellent on aircraft both ways. Near enough on time both sectors. We paid extra for leg room - well worth the £40. Only setback was the inflight entertainment was poor. Would I fly Thomas cook again? Yes but would pay the extra for legroom due to long flight.","","","Premium Economy","","9.0","4.0","5.0","3.0","2.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Stevenson Kevin","United Kingdom","2014-02-10","My wife and I flew on the Thomson Dreamliner - Gatwick to Puerto Plata (and back). We reserved seats 39G / J for both legs of our trip. These are great little seats despite the decrease recline. You still get more of a recline than you would on a normal flight so it's OK. The only issue is if the person in front of you reclines fully then the screen is at a slightly funky position. Both flights were pretty smooth (a little turbulence) and very comfortable. The food was decent - nothing spectacular but decent. We got 2 meals on both legs of the journey. Crew on the outbound flight were pretty poor - only did one run for drinks and had no authority - to the point where one man was standing up during landing. The flight home was shorter than scheduled which was appreciated and the lighting was very subtle. Really enjoyed both flights and look forward to flying the Dreamliner again.","","","Economy","","10.0","5.0","3.0","4.0","5.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Moore","United Kingdom","2014-02-07","We used the Dreamliner from Gatwick to Phuket Thailand. The Dreamliner is a superb plane and the jet lag was minimised. Our complaint is the stub for screens etc which is between each passenger and projects too far toward the seat in front and makes for a very difficult exit to the toilet etc. Everyone seemed to mention this and although the staff were sympathetic this design needs urgent re-styling considering the extra charged. I also felt that the food was not up to scratch particularly on the return journey. I always highly rated Thomson food but not on this occasion. Most people seemed to think that with the introduction of the Deamliner this was a golden opportunity lost to upgrade the safety video and get rid of ""that precocious child."" I do hope that when we use Thomson again possibly to Thailand then the Premium seat problem will have been sorted.","","","Premium Economy","","7.0","3.0","4.0","3.0","5.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Hindri Susanto","Singapore","2014-04-13","I flew from Singapore to Denpasar with a friend under the same booking. We didn't pay to select our seats when ordering online. The check-in staff assigned us separate seats blaming full flights and we were the last few to check in (although we arrived at the counter almost 2 hours before the flight). We boarded the plane and found both our individual seats had been occupied by 2 people from 2 different groups which like us had their seats assigned separately as well. What's worse is there are 2 empty unassigned seats adjacent to each other a few rows in front of us - thankfully we ended up in those seats. The feeling I get is this is a set-up to traumatise passengers and pay to select seats in future flights. I know it is innocent until proven guilty but consider yourself warned.","","","Economy","","2.0","2.0","4.0","0.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","E Brown","Australia","2014-04-09","I was a couple of kilos over but within size limit of carry on luggage and charged $75 dollars to check it in. I was told I could wear enough articles in my bag to reduce the weight though this does not reduce the weight of me and my bag in the cabin. Then my bag doesn't catch the same plane as me. Ground crew told me ""for some reason your bag didn't make the flight"". I also wouldn't be getting it until the next day. I had enough meds for the flight but had left the bulk of my meds in the bag. The service and the lack of humanity within the staff as a result of training to standby ridiculous nonsensical rules.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","F Van Winkle","United States","2014-04-08","Not worth saving a few dollars. Bought tickets from Sydney to Brisbane connecting from an international flight with more time that suggested by the airlines with connections. When we arrived at the Tiger check-in the line was long and desk understaffed and by the time we reached a rep it was 42 minutes until departure thus we were told our tickets were worthless. Rules are rules but the rep had no interest in helping us and even informed us that we could buy another full fare Tiger ticket to fly a nearby city. We gave up walked 50 feet to Virgin Australia and were treated as if we were long time customers - even rushed onto a flight that departed before the original Tiger flight. I understand that airlines have rules for reasons but part of flying is the service and at Tiger there is none whatsoever. I recommend not flying with this airline.","","","Economy","","","0.0","1.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Best","United Kingdom","2013-02-02","My wife and I flew from Belfast to Lanzarote on January 24 2013 and returned on Jan 31 2013. Flight from Belfast was on time and no problems boarding. First thing we noticed on boarding was the narrow space between the seats other passengers commented on this. When I sat down the space to the next seat was so narrow that I was unable to put the food tray down flat. I am 5 ft 5 and found that I was cramped. Other passengers who were taller than I experienced greater discomfort. There was also a lack of overhead storage for all passengers and some had to shove baggage between their legs. On the return journey we were collected from our hotel 20 minutes late. Wen we got to the airport Thomas Cook had 6 check in desks open for people boarding 4 of their flights all leaving within 15 minutes of each other. 4 desks were open for speedy boarding and Thomas Cook were actively trying to sell this service to people in the queue. As a consequence we had little time in the airport to have lunch or shop before boarding. When the plane took off and the set belt sign was switched off most passengers stood for the 4 hour journey. I have travelled with Thomas Cook in the past but their service has declined and they seem to be preoccupied with getting more and more money from passengers. As a seasoned traveller I have never seen such cramped conditions on any plane including so called budget airlines. I will never travel with Thomas Cook again and would not recommend this company to anyone.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Picking","United Kingdom","2013-01-28","Tenerife from Manchester in June 2012 for 2 weeks. Outward was fantastic new style seats made extra legroom after a fantastic holiday with my family we returned to the airport making sure we arrived in plenty of time 3 hours! When we arrived at check-in the man said there was some sort of problem with flight and left us stood there for 1.5 hours when we were finally told there was a delay and to move to a queue further down the line where we ended up for another 2 hours. Finally told our flight wasn't leaving until late that night instead of lunch time and given a small food voucher. Ended up sitting around the airport for a total of 10 hours and departed at approx 8pm. Got back to Manchester well after midnight on a plane that was falling apart too hot and very discourteous staff. If they had told us about this earlier we could have re- booked a car and enjoyed the day as we were flight only and not part of a package holiday we wouldn't be entitled to any compensation anyway! I think it was disgusting the way we were all treated especially with a young child to keep entertained in a small airport with not much to do. Will not be Flying with Thomas Cook again!","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Hayle","United Kingdom","2014-02-05","Dreamliner LGW-GOA in premium cabin. Definitely not worth the extra £900 priority boarding at Gatwick and priority luggage off on return to Gatwick was good. Service out to Goa was good lovely food lots of drinks services tea coffee etc. nice crew out (Gatwick based) return journey crew were miserable (except for a good lady in premium) food was awful and inedible. Ran out of various drinks. Hardly any cabin services (and I didn't want alcohol just water and tea etc. Sat in two seats together each way. Fine until the seats in front recline and the person by the window has to climb over the person next to them. Poor designed windows which even on darkest setting let the blinding sun through. Lots of the chairs look shabby already and the arm rests sunk in when you leant on them. two toilets in cabin but the economy pax kept coming in to use them. On the good side go in economy in the extra leg room seats. Felt no jet lag either way. We hit fast head winds and a jet stream on the return journey but the turbulence was definitely diminished by the plane. A beautiful plane but was a bit disappointed I think the crew on the return journey really let it down.","","","Premium Economy","","5.0","2.0","2.0","2.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Garner","United Kingdom","2014-02-05","Just flown MAN-Agadir on a lovely new 737-800. Good announcements from the flight deck. Lovely clean and comfortable plane. But oh the Cabin Crew - they must really hate their job.","","","Economy","","5.0","4.0","1.0","2.0","1.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Sarah Wilson","Australia","2014-04-06","I flew on April 4 Brisbane - Melbourne and again April 6 MEL-BNE. Initially I was hesitant on flying with them due to their previously bad rep however after the weekend I am very likely to book with them again due to their cheap fares. Arriving 45 mins before is mandatory as the check-in closes immediately 45 mins prior to take off. I arrived 1.5 hours early to be sure and that was plenty of time. The plane took off on time and landed on time- all I required. Staff are friendly. Seats are smaller than other airlines which may be a problem for some people. Flying in and out of Melbourne means T4 which is a smaller terminal just south of Tullamarine's T1 T2 and T3. This wasn't a problem as well signed and I was aware however may be problematic if you have not planned ahead. I would suggest flying Tiger. Just be on time.","","","Economy","","5.0","3.0","4.0","0.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Derek Shaw","New Zealand","2014-04-02","Flight DG7933 3 April that is now Hong Kong to Clark PHP. They continually cancel flights disregard your paid for premium seating supply you with the wrong terminal information advertise down town check in at Hong Kong but close it 5 hours before the flight. Have not boarded thr plane yet but everything else has been a mess.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Geoff Valentine","United Kingdom","2013-01-28","LGW-ACE-LGW. Recently used TC to visit relatives in Lanzarote. Booked the flight online with the added items I desired. Arrived Gatwick early and used their baggage drop service excellent. Flight out A321 was ok I had been advised a few months earlier that the aircraft type had been changed but my seat booking was still valid. Cabin staff excellent nothing was to much trouble for them. Flight back via Boeing 757 again used TC baggage drop facilities so missed the usual long queue's. Found the flight to be very good and again found the cabin crew to be very good service excellent. Would definitely use TC again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Matthews","United Kingdom","2013-01-14","We went to Mexico from Gatwick on 5 December. Flight delayed 2 hours - both sides to and from - but mostly the seats were so awful. Customer satisfaction was poor and the TC aircraft's must be revamped to improve the overall travelling experience. The actual holiday was great. Awful seats incredibly small seat width. The worst I have experienced by far.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Blaz","United Kingdom","2014-02-05","Flight number TOM4666 on 25th January to Sofia - took off on time. After 1 hour in the sky the captain informed us of a small technical problem and that we have to land in Munich. After 10 minutes we were landing in Munich. Having spent 4 hours in Munich airport we were informed that the technical issue was not resolved and we could not continue our journey. We were offered overnight accommodation. Next day after again 1.5 hours delay we finally took off and reached our destination. This awful experience was then followed by next delay on the return flight from Sofia TOM4667 on 1st February. Two hours were crucial for us as we could not reach our home due to plane landing after midnight. We had no other choice as to spend the night at the airport. Meanwhile we also tried to speak to Thomson staff at the airport with no result and no apology. Flying with Thomson was one of the most unpleasant experiences with airlines. Will definitely avoid them in the future.","","","Economy","","","3.0","3.0","4.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Bailey","United Kingdom","2014-01-31","Flew on the new Dreamliner aircraft from Gatwick to the Maldives on 12 January 2014. This is a very quiet aircraft even on takeoff. The Premier Club cabin was spacious and there was plenty of legroom between seats. The inflight service provided on both the outward and return flights was excellent. The crew in both directions were professional and attentive. Food was generally very good in particular the main meals on each flight. Numerous drink rounds were carried out throughout the flights. The IFE worked well although the choice of films on offer I felt was not that great. The system is all touch screen with quality headphones which produced a great sound for both the films and music channels. Overall this was a very pleasant charter flight and we really had no complaints at all. This aircraft claims to reduce jet lag and I have to say we have never felt so good as we did after the 10 hour flight so I believe the claim to be correct.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Lily Barlow","Australia","2014-03-24","I couldn't be more unhappy with the customer service at Tigerair. Every time I have flown with them has been quite simply awful. My most recent experience was flying out of Sydney to Brisbane. All trains to the domestic and international airports were delayed due to a medical emergency so I scrambled to get a taxi to the airport arriving 40 minutes before my flight's departure. Weather was terrible in Sydney most flights were delayed. I was told very curtly that I had missed my flight and there was nothing to be done. After an hour of trying to speak to a supervisor to make a complaint I was told nothing could be done - no refund no credit nothing. Ridiculous uncompromising and terrible customer service.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Peter Borschberg","Singapore","2014-03-12","The website is not exactly user friendly. The fares are really not all that cheap and had there been a reasonable legacy carrier flying to my destination I would have taken that. Ground staff was borderline rude and slow. The planes may be clean but the seats are cramped (esp. if you are tall) and there is hardly any leg room unless you pay (even more) and upgrade to an exit aisle seat. Cabin staff on the outbound leg were alright but on the return leg were not friendly or attentive. I've flown several budget airlines in Europe Australia and Asia and Tigerair is without a shade of doubt at the bottom of my list.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Gallagher","United Kingdom","2013-01-07","Had such a wonderful holiday Christmas in Lanzarote. On our return due to an issue back at Manchester we were informed that the plane allocated was different to the scheduled aircraft. Pre-booked seats were meaningless. Flight took off in it's customary late fashion. Due to the passenger in front reclining his seat I found myself wedged between the planes window port and the seat headrest. My wife had to quickly tell the occupier of the seat to ease up. The maintenance of an aircraft is paramount however the maintenance of its passengers is another question.","","","Economy","","1.0","1.0","2.0","0.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Lockett","United Kingdom","2013-01-02","Flight time was altered before we set off and several travelers were not informed - ourselves included so only just caught plane which got as far as Belfast before turning back to Manchester because of engine problems. Put in hotel for night and off we go next morning. On way back stuck in Cancun airport for over 9 hours getting various pieces of information the one I liked best was we were stuck there because the Mexican Government had changed that weekend and there was no-one to sign papers! Eventually took off 51 hours late reps from the company were useless. I will definitely travel with another company if at all possible.","","","Economy","","","3.0","2.0","3.0","3.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","W Tweats","United Kingdom","2012-12-23","Manchester to Lanzarote departed 45mins late fight diverted to Fuerteventura with two engineers on our aircraft and spare parts to fix broken plane in Fuerteventura. Arrived in lanzarote over 2 hrs late. Return flight Lanzarote to Manchester also delayed for 4hrs - told because of operational problems.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Clarke","United Kingdom","2014-01-28","Our first flight to Kenya on the Dreamliner 787 Dec 10th 2013. All cabin staff welcoming and helpful. Flight started off on time but due to people arriving late and luggage going missing we sat on the Tarmac for nearly an hour before we took off. Flight went smoothly and was non eventful. We were in premium class and seats were comfortable and leg room more than adequate. Only gripe was that the centre arm rest which stored the screens stuck out making it difficult to manoeuvre when people in front had their seats reclined. Usually feel rubbish for first few days on arrival in Kenya but can honestly say I didn't have that jet lagged feeling this time. The flight back on 24th Dec was as equally comfortable. Again all cabin staff friendly and hard working. Slight problem with water leaking but that soon stopped once we were airborne. Again flight went smoothly with no problems. Plenty of duty fees available on flight back. The food was edible on both flights and drinks were constantly flowing. We had to disembark at south terminal due to flooding in north terminal. That was a nightmare and took 1.5 hrs to get suitcases. No announcements made so it was a case of wait and see. We enjoyed our Dreamliner experience.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Elwell","United Kingdom","2014-01-23","Just arrived from Phuket on the Dreamliner 23/1/2014 TOM 095. Nice aircraft but poor seat layout and mentioned by other reviewers constant queue for the wcs flushing for 12.5 hours not nice. Cabin crew were ok. Courtesy for passengers should be premium on this the flagship aircraft our 1st dreamliner flight will be remembered for all the wrong reasons normally go to the Maldives for Christmas the last 3 times with Thomson booking Kuoni this year.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","John Contreras","Philippines","2014-03-11","Manila - Singapore - Manila (March 7 2014). Check-in was flawless ground crew very friendly pushback on time. Landed at Changi ahead of the scheduled arrival. Flight crew friendly seats very comfortable. Flight crew uniform is horrible. Return flight to Manila excellent. I just wish the check-in agents at Changi were friendly.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Atkin","Australia","2014-03-10","I convinced my family to fly tiger (Melbourne - Sydney return) as the flights were cheaper. I now know why. A text from Tiger to say that our flight had been delayed 4 hours. This dragged out to 5 hours. This is a short hop to Melbourne. I've learnt now I will pay my $50 extra next time for decent airline.","","","Economy","","","3.0","4.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","F Michael","United Kingdom","2012-12-18","Manchester - Cancun (1st December). Flight delayed an hour but we had been informed of this by TC about 2 months previously that this would be the case so this was no problem. We pre booked seats both outbound and inbound and after reading other people's reviews about these pre paid seats not being kept I was worrying although I had no reason to as everything was fine. The plane an Airbus A330 was in good condition the seats were comfortable with plenty of leg room the cabin crew were friendly the entertainment was good and helped pass the time and the food was decent quality. Flight back was on time we had very good tail wind which knocked off a good 1-1.5 hrs off the flight. Food was good again as was the entertainment. The cabin crew were perhaps not as attentive coming back but this was only a minor snag and it didn't ruin our flight by any means. After reading so many bad reviews I had feared the worst but we had two very pleasant flights with them and would fly again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Morrison","United Kingdom","2012-12-10","Manchester - Cancun 17th November. Flight delayed an hour got as far as Belfast before one engine lost power. Captain had to dump fuel and make emergency landing back at Manchester. 24 hour delay and flew out next day. Cancun to Manchester on 1st December delayed by 6 hours before being told that ""Thomas Cook hadn't paid the Mexican Authorities"". Airport grounded the Manchester and Gatwick flight for 48 hours - flew home on the 3rd December. A330 aircraft are dated entertainment system didn't work for a few hours on the outbound it's on a loop and so no on demand entertainment. Food was awful service poor and a shambles. The inbound flight had an extra crew member on it as one stewardess had got on the Manchester flight and not the Gatwick!","","","Economy","","2.0","3.0","2.0","2.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Nicklas Robert","United Kingdom","2014-01-20","We flew to Barbados on the Dreamliner. On both legs of the journey there was a constant queue for the toilets sometimes six deep. The design of the plane puts the obvious place to queue opposite the toilet doors but Thomson sell this space as extra leg room. You are asked to queue in the narrow aisles which is a serious squash. Thomson like to sell drinks first so we were prevented from sleeping during the 8 hour return flight by having to wait nearly three hours for a poor meal then the usual attempt to sell duty free goods. The cabin lights were finally dimmed four hours and fifty minutes into the flight. When you are landing at five in the morning and facing a drive home this is Thomson putting profit ahead of comfort and safety.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Drew Harvey","United Kingdom","2014-01-17","LGW-SID-LGW flight 612/613. Out on 9/1 and back on 16/1. Flew old B757 which going out was spotlessly clean and found the seat pitch just about bearable. I'm just over 6'2"" but object to paying the ridiculous amount they were asking for extra legroom - talk about squeezing every last penny they can out of you! The crew were excellent really happy and friendly and made the 6 hour flight seem to go very quickly. Food was pretty good but if they offer you a free hot meal why not include tea/coffee. Seemed a bit penny-pinching. Coming home old and tired ex- First Choice B757 and despite having exactly the same seats the leg room was much worse. The crew did their job but for a lot of flight were behind the curtain in the forward galley. Very uncomfortable and cramped flight home. Find easyJet much better aircraft much more pleasant to fly on and not such a rip off if you want to pay for extra leg room. Shame they don't fly to Cape Verde!","","","Economy","","6.0","3.0","3.0","4.0","0.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Herman Mitzi","Germany","2014-02-28","Satisfactory flight from Singapore to Hong Kong. Good value for money and friendly staff.","","","Economy","","8.0","3.0","4.0","2.0","1.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Sutherland","United Kingdom","2014-02-25","Bangkok - Manila Clark - Bangkok. The flight was fine and on time (better than when SE Air operated the route). The problem now is that there is no bus connection from Clark to Manila late at night the only option to get to Manila being a ridiculously expensive Taxi (50% of the air ticket cost) or a Jeepney ride into town and a bus to Manila. Getting back to Clark for a 0800 Departure was just too much hassle so I threw my ticket in the bin and flew Cebu Pacific out of MNL.","","","Economy","","7.0","3.0","3.0","3.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Haoues","United Kingdom","2012-12-07","Flew Gatwick to Cancun the worst flight I have ever been on. One and half hour delay going out and coming back no reason given it was just accept it and that's it. Cabin crew scruffy and more interested in speaking to each other about what they did the previous evening laying over the trolley giggling. Awful service. No one seemed in charge No one cared about the passengers except when they were trying to sell something. The aircraft was tatty not very clean tatty magazines. Inflight film kept cutting out even after having to pay 2.75 for the adapter. For a 11.5 hour flight. The leg room was minimal and uncomfortable.","","","Economy","","1.0","1.0","1.0","4.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Lorimer","United Kingdom","2012-12-04","Flew to Larnaca in July. Delayed 24 hours on the outbound leg as plane had a technical problem. Virtually non existent information and passengers pretty much left to use word of mouth to get bussed to hotels as only one member of airport staff (Glasgow) was out helping at the bus pick up points (which was like something out of a Carry On Film - total chaos) as the Thomas Cook staff invisible. Flight next day on different plane - horrible old plane no legroom overpriced snacks. Got form at Larnaca saying claim off your insurance. Reading through other posts this airline seems to be going downhill very fast. Another customer lost.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Dawn Light","United Kingdom","2014-01-13","Cabin crew were awful no eye contact. I had a window seat and unless you was in an aisle seat you missed out. Food was inedible throughout the flight. I choose this flight as I thought it would be so much better than travelling to Heathrow and changing at Bangkok as I do this trip alone but I was wrong I'd much rather do that than go on the Dreamliner. They could learn a lot from Air Asia their service is second to none.","","","Economy","","","3.0","1.0","1.0","4.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Nigel Castle","United Kingdom","2014-01-13","We flew to Phuket with Thomson on December 24th from Gatwick's North Terminal. We awoke at our hotel to news we should check in early to poor weather. We arrived at the north Terminal and could only just get in due to the queues .We queued for 3 hours with no communication from Thomson or anyone. The systems were down and we can understand that. After 3 hours we finally arrived at the next check in and were told to go to the South terminal? Those further to the back of the queue could transfer over easier and we ended up at the back of the queue at the South Terminal. 2 hours later we checked in. Still no communication from anyone from Thomson. After another 2 hours or so at the gate and many people losing the plot. There was a situation at the gate where make shift check in staff were arguing with passengers and these were giving their time and they were not from Thomson doing their best (Monarch I think). Yet again there were no Thomson staff giving any feedback or help whatsoever! We ended up boarding and going by bus to meet our aircraft and leaving at least 4 holiday makers missing their flight.","","","Economy","","","4.0","3.0","3.0","4.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Sasha Grigoriev","Australia","2014-02-24","ADL-MEL return. Check-in online printed boarding passes so only had to get to the gate by boarding time. (30 minutes before departure). Aircraft fairly new A320s in not so bad shape clean and tidy contents of the seatback pocket in a pretty worn state. Crew friendly and efficient decent food and drink selection for an as to be expected price. Thorough communication from the flight deck. Both flights departed and arrived on time. The only drawback about flying with Tigerair to Melbourne is the horrible T4 Terminal that they use although it is in the process of being redeveloped. And for the price of their airfares you can't really complain. Another positive experience flying with Tigerair and will fly with them again if the price is right.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Daniel Paterson","Australia","2014-02-21","SYD-MEL-SYD. This is about the tenth flight I have had with Tiger and they continue to impress. Sure you get no entertainment no free food and no leg room but with flights as cheap as this I can put up with it. They are yet to cancel a flight on me which is more than I can say for some 4 star airlines I have flown. Would recommend them for short flights. I am flying Sydney-Perth next week will let you know how that goes.","","","Economy","","8.0","3.0","4.0","2.0","1.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Kenneth Jiang","China","2014-02-20","Phuket to Hong Kong with an overnight transfer in Singapore. In-flight experince was ok. Ground service was unacceptable. Cabin crew were well trained and spoke excellent English. You pay for everything from selecting seat to prioritized boarding to drinking water on board. Seat pitch is fine I paid 20 USD for a front row. Flight was delayed 30 mins for both legs. We paid 20USD for TigerConnect which allows us to claim the boarding pass for connecting flight with no need to pass immigration. We were surprised we couldn't be checked in until 3am the next morning! No chance no place to negotiate. Even the immigration officer said it should work and agreed to let us in if we have a b/p from Tiger check-in. When we arrived in HKG our checked luggage was left in Singapore. They promised to deliver our luggage by midnight to my hotel. Not surprisingly we ended up collecting our luggage back at HK airport the next afternoon. However cabin service was quite good.","","","Economy","","2.0","4.0","3.0","1.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Muir","United Kingdom","2012-11-26","Have travelled with Thomas Cook on several occasions and found their flights to be very good however having travelled to Fuerteventura I have noticed a big change in standards. The seats and tray areas were very dirty and the seat pitch was tiny. The aircraft itself was very old and dated. Flight was delayed on way back with no explanation. Staff were okay although did have to ask for a lap belt for my 7 month old son. Not sure I would fly with Thomas Cook again.","","","Economy","","5.0","2.0","3.0","0.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Warcup","United Kingdom","2012-11-23","We flew to Fuerteventura for Oct half term. Flight out was ok but the flight back TCX6335 was delayed for 23 hours due to a technical fault. Having sat on the tarmac for 2 hours we were sent to a shabby hotel for the night. Children on the flight back had to pay for earphones despite the horrendous delay. This is not the way to treat your customers. We will not book with Thomas Cook again. Finally got home at 2am on Monday morning when we should have been back on Saturday night.","","","Economy","","2.0","2.0","4.0","3.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Stamp","United Kingdom","2012-11-22","Scuba Equipment. I noticed on the website that if you show your diving log book you get 5kg extra baggage allowance for scuba gear. I checked in at B'ham airport and the check in staff accepted my diving certificate offhandedly. On check in at Sharm airport I was told I would have to pay for excess baggage over the 20kg limit. Although I quoted the 5kg extra allowance and showed my diving certificate they had no knowledge of it and persisted to charge me. Fortunately I had printed out the terms for scuba equipment from the web- site and only when I produced that did they allow the excess free.","","","Economy","","2.0","1.0","3.0","4.0","3.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Robbie","United Kingdom","2014-01-09","I flew to Punta Cana (PUJ) from LGW. We were told that we would be flying on the new 787-8 Dreamliner and with its surrounded hype from the airline had given its newest addition to its fleet as 'impressive.' To comment on the service received outbound and inbound is quite mixed leaving London to Dominican Republic the flight was easy seats acceptable but the IFE is very limited which one would expect from a charter airline. I just wished that the staff were more 'willing' to help please don't get me wrong I am not criticising their ability to do their job's I am sure they are more than capable when they have a good attitude. With such a brand new aircraft being the showpiece in Thomson's fleet I would have expected a 'first rate service.' I partly echo that statement on the return journey back to London the crew was short due to a crew member being taken 'ill' so cabin service was reduced or seemed slower than normal. Turning this into a positive they did the best of a difficult situation and carried out their jobs with a smile much more warming and friendly than the inbound trip. Rating the food isn't really something I want to moan about continuously but even for airline food the standard is pretty poor not something I would find appealing nor would I receive say on British Airways flying to e.g. Cancun. I haven't flown with Thomson before but knowing what I know even though the airline got me to my destination safely it just feel that they have all the right tools e.g. new aircraft willing staff but they need to be utilised a bit more tactfully in gaining more willing and paying clients.","","","Economy","","5.0","3.0","4.0","2.0","2.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Light","United Kingdom","2014-01-08","Went to Thailand on the new Dreamliner and was thoroughly disappointed food was awful the cabin crew were so disinterested - no eye contact so having a window seat was a nightmare. I would rather travel with Air Asia and change at Bangkok the service was excellent.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jarrod Almond","Australia","2014-02-13","Booked morning flight from Adelaide to Melbourne waiting to check in and were informed flight had been cancelled no other flight available until later that evening. Later told mechanical fault as the cause for cancellation. Ended up having to pay more for a flight with Jetstar. Poor service and reliability.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Birkett","Australia","2014-02-12","Flew from Melbourne to Alice Springs. Check in was quick went straight through security at Tigers own terminal. Boarding was on time and and the flight left on time. The staff were polite friendly and efficient. At Melbourne you avoid the crowding since Tiger have their own terminal. Myself and my family have now flown Tiger several times and the experience has been consistent.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","N Barnett","United Kingdom","2012-11-22","Just returned from TFS from MAN. 4 house delayed because they had an unserviceable aircraft. The planes are old the seating is the worst and service is poor. Ryanair for me.","","","Economy","","2.0","1.0","3.0","0.0","1.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Sergeant","United Kingdom","2012-11-19","TCX2157 Larnaca to Manchester delayed 5 hours - 'flight no longer available for operational reasons'? No-one around to give explanations or apologies. Booked this flight because of good flight times in first place! Food vouchers OK. Arrived back Manchester to then experience further delay disembarking - very slow bussing passengers to terminal bit by bit as 01.30 in morning by now. Then further delay getting baggage - total nightmare. Later found out this flight has appalling on time record!! Will not use TCX again.","","","Economy","","3.0","2.0","3.0","0.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Weavill","United Kingdom","2012-11-15","Having read page after page after page of poor and negative reviews one might wonder what the point is as there seems to be little done about the recurring complaints but here we go. Memo to Chief executive: ""strap yourself into one of your tatty planes sit for 5 hours unable to recline or even move due to the ludicrously tiny space you seem to think is adequate add to that no ventilation oppressive heat and cabin crew more interested in gossip than service and see how you like it"". Why do they have to ruin a holiday with such shoddy service!","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Walker","United Kingdom","2014-01-06","Thomson Fly: Flew NCL-TFS-NCL. Out 24/12/13 back 3/1/14 so very surprised by the changes in a Thomson cabin. Haven't flown on Thomson for years new B737/800 and leg room! Still over priced food but staff very good both ways on time also both ways. Again so pleased we did not get one of the old B757 so hope this becomes the norm it is long time over due as old planes give wrong impression of the UK top holiday company. We asked for 12e/f no problems at all.","","","Economy","","8.0","3.0","4.0","2.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Mike Parker","United Kingdom","2014-01-03","We just returned from the Dominican Republic on the Dreamliner we had pre-booked leg room seats in row 30. This we found was a waste of money as any extra room you had was full of people queuing for the toilets anyway also the extra legroom seats in the middle of row 30 the passengers kept getting trodden on. The smell from the toilet was awful. If you want extra legroom try row 10 it may be better. The seats to me are smaller in width and very hard so not very comfortable. This aircraft is faster saving at least 30-45 mins flying time compared to the older 767s.","","","Economy","","8.0","2.0","4.0","4.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","W Harrington","Australia","2014-02-11","7th Feb. We were booked on the 6.45pm Sydney to Brisbane to visit our grandchildren. We arrived at the check in at 6.00 pm with 11 other passengers and whilst queuing to check in the Tiger employees smiled sweetly and put up the flight closed signs and walked away. Couldn't care less about the people waiting to check in. We all went down to the Departure gate to be met by the most arrogant supervisor who would not let us board the flight nor would he give any reason. He told us to ring customer service pay $85 and we could fly the next afternoon. We phoned customer service who were equally unhelpful and the fares had suddenly escalated to $112.00. Fortunately for us our son booked us on a Qantas flight the next day. We will never fly Tiger again.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Caine","Australia","2014-02-10","My wife and were supposed to fly Tiger from Sydney to Perth on 3rd Feb 2014 at 21.55 we arrived 3 hours early for the flight as we connected from NZ checked in and then advised plane would be leaving at 22.25. We boarded ok and taxied out on to the runway. We were out there for what seemed to be an eternity. Then Plane came back to the terminal. Informed by pilot that Sydney has a curfew and no plane in or out between 11pm and 6am. Very poor for a major Domestic/international airport. Pilot also said there was only one runway allocated to Tiger and the wind was blowing in the wrong direction to take off. We then were told on disembarking that Tiger would offer a new flight at 6am the next morning. No offer of accommodation no meal or drink vouchers no water nothing. Staff were extremely unhelpful and unsympathetic. We were told to come back at 4 am the next morning to check in no staff were there until 4.15am. We finally got to the end of the queue and expected to have seats 9D and 9E that we paid for and were told they were given to someone else the check in girl told me ""have you read your terms and conditions no seat is guaranteed"" and eventually got seats down the back. Plane was supposed to leave at 6am another delay and eventually left at 8am. Sydney airport and tiger definitely need to lift their game. I will never fly Tiger again worst customer service by an airline I have received.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","David Newman","United Kingdom","2012-11-14","ACE-LGW. Check in very good with helpful staff. Boarding fairly quick and smooth. B757-300 looked a tad shabby but much more comfortable than Airbus. We had elected to have a pre-booked meal which was quite pleasant. Cabin crew were friendly and professional. A surprisingly good experience.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Kieran","United Kingdom","2012-11-13","Glasgow - Tenerife - Glasgow on a Boeing 757-300. Flights left on time crew friendly enough. Main gripe is the exceptionally mean 5kg hand luggage allowance even the low-cost airlines give you 10kg! We booked an extra-legroom seat and a seat by the emergency exit (this being the same price as a regular seat) both had excellent legroom. Stewardess told us that the emergency exits on the 757-200s don't have as good legroom as the emergency slide sticks out however this is not the case with the 757-300. Meal coming back was OK breakfast going was poor. When purchased as part of the bundle for choose your seat/meals/luggage it works out OK value for money. No in-flight entertainment whatsoever.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Stacy Garner","United Kingdom","2012-11-12","LGW to Sanford. Boarded on time then sat on the runway while fixing problem! Left hour late then 3.5 hours into the flight we got redirected to Iceland! No mention of when we would next fly. We had to call the UK to find out what was happening. Finally left the hotel at 1.30pm on the Saturday (landed 5.30pm Friday) to be told we would be flying 16.55 then delayed until 6.30 after boarding sat on the runway for 1hr. Finally arrived in Orlando 2.30 am Sunday morning when we should have landed 2.30 pm Friday! On return flight no reclining seats! Again boarded on time then again some excuse and left yet again an hour late.","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Andrew Smith","United Kingdom","2013-12-29","We flew from Gatwick to La Palma on 6th December. First there is the combined check-in. Only 5kg hand luggage per person not one bag between two weighing under 10kg. More than my jobs worth we were told. Everyone in the queue was re-packing their luggage causing long delays as only 4 counters open. Then onto an elderly 757 - only 93 of us on a plane with 220 seats! Return was similar at check-in in La Palma all passengers wearing coats and jumpers to avoid the same problem but the counter people did not bother about hand luggage. What a farce. Thomson Airways has now gone onto our Ryanair list - never again!","","","Economy","","2.0","1.0","4.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Anita Case","Spain","2013-12-29","Flew from Manchester to Cancun Mexico on 4th December 2013. Upon take off water came flooding in over people. We were sat in seats 37. Obviously concerned with all the previous troubles the Dreamliner has experienced people started to panic. The staff were unhelpful advising that this was normal from the air/conditioning system. People were soaked and the overhead compartments had previously been stuffed with tissue paper to top it all the aircraft crew simply gave people mounds of tissue paper and were very unhelpful and not sympathetic at all. Food was terrible. We had a 40min wait on the runway when landing in Cancun. Never again.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T New","United Kingdom","2013-12-23","Good experience with Thomson Airways travelling on the Dreamliner. The cabin crew were professional polite and helpful. I'm a nervous flier and the flight deck crew made me feel safe with regular updates about the flight and timings etc. The plane food was tasty and the tea/coffee included with the meal was both welcome and a surprise as we thought we had to pay for all beverages. The only thing that didn't make it excellent was having to pay for snacks and drinks in between meals. Aside from that it was up there near Emirates on service and product (the best I've experienced). If only they hadn't marketed the food with the label ""economy club"". The complimentary daily mail on the way back was a nice touch as I was desperate to find out what was going on in the world. We flew economy so were surprised. The inflight entertainment was okay. A better selection of music and movies could improve this. Pleasantly surprised all in all and would definitely use them again.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Yevheniy Kahanovych","Ukraine","2015-06-01","I was on a short hop from Kiev to Moscow. They called it discount class flight. The price tag was well over what Aeroflot and other legacy carriers asked but I needed to be late night at Domodedovo so bought it. The check in was polite but was informed about recent hand baggage rules change: they demanded to pack my backpack into a hold bag and to proceed to a plane with laptop bag only. When onboard was shocked with the seat pitch. Ryanair looks generous after that overcrowded accommodation. You have literally no room to seat plus passengers can recline leaving you no room even to move. The snack service was pathetic with peace of bread in plastic. Crew were polite but not up to other airlines standards. The plane was old. The toilet was smelly. Deplaning in Moscow was via bus. I used to be their loyalty program active user so accumulated some miles. Trying to used them I was unable to book reward ticket via website. This option leads you to a error message on the payment page. Overall overpriced and substandard. Not recommended.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Vincent","Australia","2014-02-04","Flying from Clark to Singapore the only choices are budget carriers - I chose Tiger over Cebu Pacific because their timing allowed me 7 hours instead of 3 to make my connecting flight in Singapore. When I arrived at the airport at 6.30am along with 140 others I received the news that the scheduled 08.00 service would be departing 12.10 at the earliest. None of us had been contacted - ground staff were apologetic but said they had only just learned themselves. I felt foolish for choosing Tiger as I watched the 12.10 Cebu Pacific flight depart on time by then knowing that our plane was still on its way back from Hong Kong. Updated information was hard to come by luckily I found out just in time to change my onward flight that our departure would be more like 2pm. The flight itself was OK but it was quite bemusing that they delivered the standard ""thank you for flying with us hope to see you again soon"" script on landing without a hint of irony. Lesson learned - I'll not use Tiger again if I have to connect to another airline.","","","Economy","","3.0","4.0","3.0","1.0","0.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Dickinson Vince","Indonesia","2014-02-03","Took flight from Denpasar to Singapore. No problems great plane friendly staff. When I read comments about flight cancellations I realize that those who complained probably never read the terms and conditions and just ticked it without knowing these eventual consequences.","","","Economy","","7.0","4.0","4.0","0.0","2.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Ip","Singapore","2014-01-29","Flew from SIN to HKG on the very early morning flight on Friday 24th Jan and returned HKG to SIN on the mid morning flight on Sunday 26th Jan. Both flights departed on time and landed HKG on time and landed SIN 15 mins early. Boarding was prompt. Good effort Tigerair.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","K Singleton","United Kingdom","2012-11-12","We flew Manchester to Tenerife South recently and I must say I wasn't looking forward to it after reading bad reviews. However I must admit we had an excellent experience. We left Manchester on time and arrived back in Manchester half an hour early. We managed to book extra leg room on the return journey which was good but even in the normal seats we had as much leg room as other airlines we have flown with. There was no entertainment on the outward journey but we were treated to a film on the return leg. All in all a stress free experience and I would definitely recommend to family and friends for future travel plans.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Jacqueline Bird","Canada","2012-11-03","Delayed 3.5 hours with no explanation. Flight times changed twice during the delay. Inflight service was terrible. No drinks offered with dinner you had to ask for them tea and coffee finally came round a good 45 minutes after dinner. No garbage collected. Two babies in front of us were allowed to stand on their mother's knees during take off and landing. Nobody did a pre-take off or landing check to see who had seat belts on. I will never book Thomas Cook/Air Transat again.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Scully","United Kingdom","2013-12-17","We flew the new Boeing Dreamliner Manchester to Barbados to join a P&O cruise ship it was superb just 7.5 hours out and 6.5 hours returning. 41000ft at speeds up to 650 mph. The service was good the food better on the outbound not wonderful but good. However the design of the seating whilst very comfortable made exiting when the flat screens employed virtually impossible. Finding the control and call buttons is also a challenge. The choice of in flight entertainment was very limited in particular music. We are used to Emirates economy where there is just so much choice. We have been back in the UK for a few days now and the jet lag does not seem as bad as previously.","","","Premium Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Cowell","United Kingdom","2013-12-10","MAN-CUN-MAN B787 Dreamliner Economy Class both ways. Inflight Entertainment good crew / service good. Slightly better outbound than inbound. Food perfectly acceptable - hot and tasty. Coffee served with meal is lousy though. Only gripe is that seats are too narrow (I'm average build but sat in the middle seat for 8 hours plus through the night is uncomfortable and claustrophobic - especially when seat in front is reclined).","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Morell","United Kingdom","2013-12-09","TOM810/1 LGW-HRG-LGW. After reading reviews we weren't exactly looking forward to our 5hrs plus flight to Egypt. Both flights on a B737-800 and just 5 empty seats outbound and a full flight on the return. It really wasn't that bad. Legroom wasn't as tight as I expected and perfectly ok for my 5ft 11ins. Crew worked hard and considering the long flights (they don't stop over but return straight way) did very well. Food and drink payable on board very similar to a LCC now. I would have preferred a meal service given the length of this flight.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","S Rose","Israel","2015-05-27","Jan 2015. From TLV-VKO-ALA / TSE-VKO-TLV. All flights on B737-800 but the last flight to TLV onboard B767-300. Food is really pathetic I'm usually not picky with airline food but this time all 4 segments were awful in quantity and quality. Flight attendant mostly nice and accommodating. The flight from VKO to ALA was on a brand new B737-800 with IFE and WIFI so it was much fun all the rest 3 segments were without IFE. Seats are leather and quite comfortble. Flights departed mostly on time despite de-icing in every station but TLV. Fare was good VKO airport new and welcoming. All in all a good deal.","","","Economy","","8.0","4.0","4.0","1.0","1.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Adrian Dole","United States","2015-04-04","I flew from FCO to VKO and back. The plane was a relatively new 737-800. Seats had a surprising amount of legroom. Both flights were on time but one of them used a bus instead of a jetway. No IFE but the flight was 3.5 hours so it wasn't a problem. Food was decent. Both flights were on time.","","","Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Palavalli Nithin","China","2015-03-09","PEK-VKO-TLV-VKO-PEK flew with a premium economy seat. Online check-in was a bit painful due to age old software but the airline staff at the counter were excellent to resolve the issue and made a smooth check-in for us and offered an emergency exit seat. I knew before hand about the poor in-flight entertainment so I carried an iPad with several movies and music in it. Cabin crew were on par with other airlines and spoke very little English which wasn't an issue at all. No wine or alcohol being served in the cabin but the generous flow of fruit juices candies and chocolates made my travel bit comfortable. I would definitely fly them again.","","","Premium Economy","","7.0","4.0","3.0","3.0","2.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Yusuf Dawre","Australia","2014-01-20","15/01/14 - TT244 18/01/14 - TT247. We flew with from Sydney to Gold Coast and back had a really great trip. Cabin and service was much better than expected. Recommended to all especially if you have a tight holiday budget!","","","Economy","","8.0","5.0","5.0","3.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Hamilton Robert","Australia","2014-01-17","We flew with Tiger Sydney to Alice Springs return three times in 2013 and found them to be fine. I was making a documentary and needed to get 4 crew members and 13 equipment road cases there and back and the very cheap fare (about 1/4 the cost of another carrier) enabled us to do just that. Aircraft cabin was fine clean and presentable and departure-arrival times went to schedule. We had no problems with cabin crew as all were approachable and communicative. I did see people at Sydney turn up late and also try to wing it with baggage allowances and they had to pay the price for this which is fair enough. I suspect that not everyone has the same experience with them but I can only recount mine and so far they have been worth flying with unlike some other Australian airlines who have lost the plot with cabin service.","","","Economy","","8.0","3.0","3.0","3.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Jean Haines","United Kingdom","2012-11-02","Stansted to Dalaman. Delayed going out by 2 hours even though they boarded us as if we were on time. Flight deck insisted on telling us we were sitting on the plane because they were performing running repairs on landing equipment. The seat pitch was unacceptable so tight and uncomfortable and the flight staff were scruffy and unhelpful. I even had to draw their attention to the state of the loo! Whoever was in charge of the announcements on both flights was dreadful - got all her words mixed up and giggled in the middle of her announcement.","","","Economy","","","1.0","1.0","0.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Johnson","United Kingdom","2012-11-02","Outward flight from Gatwick to Orlando delayed 5 hours due to technical problem with Airbus! Return flight from Orlando to Gatwick delayed 25 hours due to technical problem. Premium seats were comfortable. The outward bound food (by chef James Martin) sausage and mash- very good Thai curry - very dry. Return flight food not very good and the breakfast is not worth bothering with may as well just offer fruit juice or a tea/coffee. This is the first time we have flown with Thomas Cook overall experience has not been a good one.","","","Premium Economy","","3.0","4.0","3.0","3.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Declan Marsh","United Kingdom","2012-11-02","Norwich to Palma on airbus A321 the legroom is shocking. I am 5ft 11 and found it quite uncomfortable. Staff were friendly onboard and the service was good. Will use again providing there is more legroom.","","","Economy","","6.0","3.0","5.0","0.0","0.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Michael Shellock","United Kingdom","2013-12-06","Flew from Cancun to LGW on flight TOM 063 which was scheduled to depart Cancun at 16.20 hrs local time 1/11/13 but due to as yet proved reasons did not depart until 13.05hrs the following day 2/11/13 - a delay of nearly 21 hours. Together with another flight TOM195 to Manchester due to fly 17.00hrs on 1/11/13 but flew 11.30 hrs 2/11/13 we were eventually transferred to the Riu Palace Peninsular for overnight stay having stood at Cancun airport for 7 hours! Blame for delay of both flights according to Thomson staff was that check-in was prevented by SITA or US TSA failing to confirm passenger details since aircraft flew over US airspace although staff admitted that Thomson failed to send info on time &/or that info had errors. On top of that delay with all the to-ing and fro-ing then the crew were timed out! On our eventual flight as we were getting settled in our seats guess what one of flight staff asked us to do - you guessed it please fill your questionnaire about our holiday experience! The food was pretty disappointing too!","","","Economy","","3.0","3.0","3.0","2.0","3.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Hartley","United Kingdom","2013-12-05","Uncomfortable dirty aircraft. No food or drink when delayed and no compensation due to hiding behind ""exceptional circumstances"".","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Tiana JU","United States","2015-02-18","LAX to VKO and back in premium economy class. No inflight entertainment (unless you are willing to pay $40-50 for portable player) and no duty free shopping. Water is not served often only two time during 11 hr flight. Restrooms were gross. The flight from Moscow was even worse. The check-in line was insane since it was the check in line for all the passengers flying to the USA (LA NYC and Miami). Also the flight was delayed about 3 hr. The airline didn't bother communicating this information to the passengers the screen at the airport was showing boarding during the whole time. Some passengers behavior was very uncivilized. Cheap ticket - cheap service. Planes are very old.","","","Premium Economy","","1.0","2.0","2.0","3.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","J Bolingbroke","United Kingdom","2015-01-19","Was sold a premium economy seat for the first leg of my journey (Beijing to Moscow) but when boarding noticed that I had been allocated an economy seat. After enquiring with one of the stewards was told that there are no premium economy seats on that flight.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","S Paice","United Kingdom","2015-01-19","LHR-VKO-LHR. Outbound delayed for over 3 hours next to no information given as to why. On board truly miserable service the 'food' was almost tossed out and accompanied by soft drinks only. After clearing the food no further sign of the crew until landing. Return leg was an almost empty plane but service still at best robotic with only one drinks run in the 4 hour flight. If this is 'most improved' on the skytrax rankings I shudder to think what it was before. Go with easyjet to Russia you may have to pay for food and drinks but you can at least choose something edible and have a more pleasant experience.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Mitchell Chudleigh","Australia","2014-01-14","A320-232's (VH-VNC) from Melbourne to Cairns on TT462. Aircraft was the first to take on the rebrand from Tiger Airways to Tigerair. It had brand new very comfortable seats and a very friendly and helpful cabin-crew. This is the 3rd time I've flown with Tigerair Australia and for a budget carrier I have been unable to fault them so far!","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Edwards","United Kingdom","2014-01-10","Flew Perth to Melbourne and return 12th December on Airbus A320. Plane clean and seats comfortable. (Quieter than B777-200) arrived on time. Very impressed with Tiger pilots and staff. Typical budget no frills airline but exceptional value for money. Only downside was the sparse terminal lounge and long walk to bus port but this is politics talking where a budget airline is concerned. Would fly Tiger again when next in Perth.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","G Phil","Australia","2014-01-08","We decided to give Tiger a try for the first time we were on a pretty tight budget. The booking process was smooth enough however the airport check in would prove a nightmare. We were flying Brisbane to Sydney. Tiger does state on the booking that check in closes 45 minutes prior to departure. We made it to the airport terminal with about 55 minutes to spare. With a toddler and 3 suitcases in tow we began looking for the Tiger check in area. Signs and directions were almost non existent but we eventually found 3 self check in computers against a wall near the Jetstar area. By the time this happened we had 41 minutes to departure and the computer advised us to go to the counter. Once again the Tiger counters are difficult to find where we discovered there were no Tiger staff. The 2 Tiger check in staff members also double as the boarding staff at the gate. We had to get information from other airline staff and were told they won't be back until the next check in which was 3 hours away. By pure luck one of the staff members returned to pick something up and advised us that it would cost $85pp for the flight change. Needless to say we spent a little extra and booked Virgin. I do take full responsibility for not allowing enough time at the airport but Tiger should at least have a customer service rep available in the terminal at all times. There was simply no information available.","","","Economy","","","0.0","2.0","0.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Helen Thatcher","United Kingdom","2012-11-01","Just returned from two weeks in Florida outbound journey was 5 hours late leaving due to technical problems received a voucher at the airport which was acceptable. Crew on board were very attentive and our 6 year old son was sick they were very helpful. Seats were reasonably comfortable food and entertainment ok. Return journey a different story delayed 25 hours due to technical problems after a wait at the airport with no information as to what was going on we were told to take bits from our cases for an overnight stay taken to a local hotel for the night. Eventually left 25 hours late! The plane was dirty. Crew were not particularly helpful. It was an experience I would not want to go through again and will not fly Thomas Cook ever again!","","","Economy","","4.0","3.0","3.0","3.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Andy Letts","United Kingdom","2012-11-01","Just had 2 weeks in Florida. The flight out was good staff were excellent and the aircraft an airbus was comfortable with good leg room. Flight back was terrible 3 hour delay with no explanation the seats were very narrow and extremely uncomfortable on this aircraft a Boeing 767 and they did not recline at all. No seat back entertainment just overhead screens in the aisle but this didn't matter because none of the sound sockets controls on the right side of the aircraft worked anyway which is a joke when flying long haul with children. We asked to move but were told we couldn't even though there were empty seats at the rear of the cabin. Very poor.","","","Economy","","","1.0","3.0","2.0","1.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Owen Evans","United Kingdom","2012-11-01","LGW-LPA-LGW - Very old 757-200 on both legs overhead screens for IFE on the way over but no IFE on the way back. Leg room was an absolute joke! Made worse when the person in front tried putting their seat back and jamming my legs completely in place for 4 hours. Crew were not the greatest and on the way back were too busy talking. Glasgow based crew on the way over far more friendly and chatty to passengers rather than each other. Check in a LGW very good with no wait at the bag drop desk at LGW return check in at LPA only 2 check in desks opened and Thomas Cook wanted an extra €10 to jump up the line waited 50mins to get to the front agent was very chatty and pleasant. Didn't buy anything on board and the food looked quite poor quality. Wouldn't choose to fly with them again I'd rather pay a bit more and fly with a proper airline.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","5.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Vicky Coates","United Kingdom","2013-12-04","Flew BHX-SIN-BHX on 757-200 in row 20 outbound and row 25 inbound. Far too cramped and claustrophobic for a 6 hour flight. Impossible to get comfortable in the seat or walk down the aisle without tripping over someone's foot and hitting someone's knee or elbow. I'm 5'2"" and small and I had trouble moving around. There was no entertainment of any description which just isn't good enough for a flight that long. The food wasn't great but edible and if you wanted to drink anything with the meal you had to buy it. The crew was a mixture of those who seemed to enjoy their job and others who would rather have been elsewhere. They ran out of most duty free items on the inbound journey. I wouldn't choose to fly with Thomson again unless they invest more in their ageing fleet and inflight entertainment.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Reynolds","United Kingdom","2013-12-03","BHX - HRG B757-200. I pre purchased extra legroom seats (row 8) as I had flown on this type of aircraft before and found the seats very tight for a 5 hour plus journey. Well worth the extra as I had at least 36in legroom. The outbound flight left 3 mins early and arrived 10 mins early similar coming back. Yes there was a bit of sell sell sell but I suppose they need to make some money. Overall a good experience with the extra legroom seats and wouldn't hesitate to book again.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","N Morison","Australia","2014-10-28","16.10.2014 Yekaterinburg to Bangkok. Our flight was scheduled at 0.40 AM in the morning and it was delayed to 1.20 AM due to late arrival of airplane from Bangkok. We found seats very tight my husband is 1.80m tall and he struggled to move. Impossible to stretch his legs at all. Food was alright nothing spectacular. Cabin staff work well but not one of them speaks English - if not for my help my English speaking husband would not able to ask for a glass of water. There is no entertainment for foreigners - only movies in Russian. No individual PTV screens only big screens hanging from the ceiling therefore you can not select a movie. Was very hot in the cabin. In general flight was okay got us to Bangkok main problem was the tight seats.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","3.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Cary Morrow","United States","2014-09-01","I have flown for over 50 years and have been to more than 60 countries this is the worst airline I have ever flown on. The gate attendant asked us to give up our seats (window aisle and aisle seats) for a family wanting to sit together and if we did they would upgrade us. To our surprise our new seats were in the middle of the middle row at the back of the plane. The inflight entertainment computer left me with little foot room while blowing hot air on my feet. The IFE for everyone on the flight was out of order. All food and beverages (other than coffee or tea) was room temp. Only one alcoholic beverage (wine only) for the flight was allowed this was served with your dinner. No ice for drinks. I tried to move to one of the last two rows (18 seats) that were empty but I was not allowed due to fact that 4 flight attendants were sleeping. The flight attendants locked the bathroom by the galley for their own use. The other bathrooms ran out of toilet paper and degraded into something worse than a porta john after an outdoor concert on a 100 degree day. After some time a flight attendant brought 2 rolls of TP for 6 bathrooms and gave the rolls to the last person in line. The flight attendants somehow could not understand English if you asked a question but they could speak English if they demanded something from you.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Huehmer Alexander","Austria","2014-07-13","My LH flight VKO-FRA (continuing to VIE) was cancelled and so I was rebooked on Transaero on a direct flight to VIE. Had low expectations but was totally caught by surprise when I entered the pretty new 737-800: Their C-class is a real C-class with 2-2 seat configuration perfect seat pitch lunch menu and utmost pleasant and friendly service. I took Japanese rolls as a starter and a grilled seabass as main course. Food looked appealing and tasted delicious. Entertainment was low but on a 3 hours flight not an issue - at least not for me. Will be definitely an option for future flights to Moscow and beyond.","","","Business Class","","9.0","5.0","5.0","4.0","2.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","K Hulme","Australia","2014-01-02","I had a flight from the Gold Coast to Sydney. Instead of warning people of a cancellation the airline delayed the flight for 3 hours until 10 pm. The flight was cancelled 3 hours after departure time. They then told people to collect their baggage and receive further information. They then informed us that there would be a flight the following day and there would be no compensation for the flight or hotels. The only thing they did was give us a scrap of paper with a list of hotels all of which had no availability. There were children and families with no place to sleep. The next day absolutely no sympathy or apologies were shown and they even tried to charge us extra for baggage between 2 people that was 21 kg. After this we arrived at the gate to see no airplane in sight with no information on when the flight would arrive. Our second flight to Sydney ended up being delayed 2.5 hours. For the amount we saved it is an extremely risky airline to fly with.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","T Coyle","Australia","2014-01-02","Melbourne to Sydney on 30 December 2013. Arrived at Tiger at 10am waste time of 5 hours as they cancelled our flight TT508 12.30pm from Melbourne to Sydney delayed later flight at 2.50pm and wasted our taxi booking at Sydney airport for 2.05pm. We arrived Sydney at 4pm. We had been told the plane was held back in Brisbane due to thunderstorms the night before so the plane couldn't reach to Melbourne","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Higgins","Australia","2014-01-02","Rescheduled our families flights from Coffs Harbour to Melbourne and they didn't even meet up! Then refused refund had to book a Jetstar flight Melbourne to Sydney at 0800 on New years day to meet our Tiger connection. On the way down the plane was 1 hour late and they reluctantly rescheduled us to arrive in Melbourne at 11.00 at night charging us $255.00 for the privilege even though it was their fault! Originally they had suggested we stay overnight at the airport! Angry and dissatisfied. Ended up costing more than if I had booked with a reputable airline.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Richard Piatkowski","United Kingdom","2012-10-30","Only chose Thomas Cook due to it's preferential flight times to Larnaca. Plane was an old 757-200 it still has the old style televisions hanging out of the ceiling showing one film and desperately old TV shows. You'll need to buy headphones at £2.75. If you do bring your own make sure you get a double pin adapter otherwise you will pay £1.50 for one of those. No personal air conditioning. Return flight was so old and tired that it had no auxiliary power meaning no air conditioning at all when on the ground. The seats are terrible 28"" legroom is all that you get which means you spend your flight pinned up against the seat in front of you. Equally the width of the seats is poor too meaning you have to take great care not to knock out the person next to you whenever you move! We only flew as far as Cyprus - I pity anyone who has or will travel any further. The service is okay but is clearly a charter flight style - continually trying to sell something to you. If you haven't paid in advance for food you can buy it on the plane but it is expensive for what it is and pretty mediocre. They don't even give you water tea or coffee during a 4.5 hour flight. In conclusion I will never travel with TCA ever again. I should have listened to the reviews I read before travelling.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Appleton","United Kingdom","2012-10-30","Due to travel back from Tenerife South on 26th Oct 2012. Take off should have been 1.40 instead without explanation it ended up being 01.40 on the 27th Oct. Absolutely no customer service. Updates were by means of the flight board There were 11 changes to the flight time. Ended up on another airline Cosmo brought us to the UK on our return journey. Handed a letter on arrival at Newcastle airport giving the flight details and how to make a claim through our own Insurance Policy.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Jeffrey Matt","United Kingdom","2013-12-02","TOM5678/5679 Luton-Las Palmas-Luton. Aircraft both ways was a 737-800 with the return aircraft being only a few months old. Outward flight left on time & the cabin crew were friendly and efficient. Flight deck crew both ways were fantastic and very informative about our flight and routing. PA was very loud which was great as I enjoy listening to updates from the flight deck. Legroom good on both sectors. Return flight 30 mins late departing but no fault of Thomson just volume of traffic at Las Palmas. Hot food purchased on board was nice and drinks services were frequent for a short haul flight. Overall very impressed with Thomson.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Dugan","United Kingdom","2013-12-02","We flew back from Mexico Cancun on 26/11 sat in 37 E above the seat tissue paper was shoved into the roof it was slowly dripping water. On take off as the aircraft leans back water rushes out and pours over me and the passenger in front. Alerted the cabin crew they simply said it was the condensation on the air conditioning due to the heat of Mexico no apology. Asked to report to maintenance staff the cabin crew outright refused saying it wasn't a maintenance issue it was normal for the aircraft to do that. Seating is very cramped cabin crew look untidy and have a terrible attitude toward passengers. Food was ok to poor out bound was better than in bound meal. Entertainment was the only decent thing with plenty of films to watch. Would strongly recommend people to consider other travel providers before using Thomson.","","","Economy","","","2.0","1.0","2.0","4.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Dolder","United Kingdom","2013-11-29","We have just travelled to the Maldives on the 787 Dreamliner. We sat in row 35. I think there is a definite design fault with this aircraft. The toilets are at the back which were fine but the ones at row 30 have not been logically placed. They serve everyone in the middle section of the aircraft and people in the low to mid 30's look forward and see these ones rather than the rear ones. On our night flight out theses new loud super flushing toilets with their noisy pivot doors were in constant use. The constant whooshing of the loos and banging of the doors could be heard all night from row 35 goodness knows how cross the people who paid for extra leg room in row 30 must gave felt. As if this wasn't enough of a noise the cabin crew obviously had lost something as with a small light they proceeded to open every single overhead storage compartment and close it 3 times during the night I guess it was the forms you fill in to gain access to the Maldives as they announced they had run out before we landed. I also feel that although the leg room is good the width room didn't feel very spacious and due to the configuration of 3x3x3 there were a lot of people who I guess hadn't booked seats together who were across isles or one behind each other for the flight. The captains messages were also not very loud and clear so you couldn't always hear what had been said. A positive thing the new design windows that black out are great.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","J Siroky","Slovakia","2014-05-05","I booked a flight LED-DME-PKC and back. When I arrived to the airport there was a huge lane and I almost missed my flight as check-in was as fast as 1 person per 15 minutes and the staff was unfriendly and was not speaking English at all. During the first flight one cracker and that's it staff unfriendly as well. Transfer on DME quite ok but during the 85 hour flight there was no entertainment as the screens were not working. Food was surprisingly above average but the staff was not speaking English again. Flight back was really terrible no entertainment and as there was light outside you could not sleep either. The food this time was disgusting and cold and staff (again) not speaking English. After arrival (1 hour late) my connecting flight was supposed to leave in 50 minutes. When I came to the gate which was switched 3 times until I've finally got to the right one the flight was for unknown reasons delayed 30 minutes.","","","Economy","","4.0","2.0","2.0","3.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","J Thomas","Russian Federation","2014-04-21","Prior to this trip I had only ever used Aeroflot or Korean Air to reach Vladivostok from the USA and vice versa. As this trip was university-related and was paid for by my Russian university they naturally bought the cheapest tickets possible-Transaero. The trip from Vladivostok to Moscow was on a relatively new 777 with good personal IFE and decent food with reasonable legroom. When I arrived in Moscow I expected the Moscow-New York flight to be even better than the domestic flight. Boy was I wrong. The plane from Moscow-Vnukovo to NY-JFK was an old 767 with no personal IFE. The one plus side was a lot of leg room but it was a long flight with no IFE and rude staff. The return trip to Moscow was pretty much the same but when we arrived in Moscow and switched airports there was a slight problem. They had accidentally deleted our group from their flight manifest! We showed them the e-tickets and out boarding passes from the previous flights. They re-booked us on the same flight and gave us a free upgrade for their mistake which was nice. the flight back to Vlad was great with great IFE and food. Overall not bad for the price but I still will use Korean Air for my personal journeys back and forth from Vladivostok to the USA.","","","Premium Economy","","7.0","4.0","4.0","3.0","2.0","","","5.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","C Mayr","Austria","2014-03-10","St Petersburg-Moscow DME on board of a B733. Flight left and arrived on time. Cabin was clean and in good condition. FA's did their job but as usual in Russia don't expect a smile. Got tea and a cookie but what would you expect on a one hour flight. Overall Transaero is a reasonable Airline in my opinion and I would fly them again on domestic flights in Russia.","","","Economy","","8.0","4.0","3.0","3.0","1.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Sabani","Australia","2013-12-31","Very bad service and extreme delays they cancelled our flight TT506 from Melbourne to Sydney on 30 December 2013 without any prior notice rescheduled us on a later flight at 12.50pm which was later delayed until 2.25pm while keeping the passengers completely in the dark facing rude and uncooperative staff. I will never fly on this airline again. Note: the price of the ticket was not even cheap it cost AUD250 for a return ticket from Melbourne to Sydney.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jinny Keegan","New Zealand","2013-12-20","We were pleasantly surprised to have a great flight and service with Tiger airways - after reading many negative comments. Lovely new clean plane friendly staff flights on time from Melbourne to Gold Coast and back. Will definitely use Tiger again.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Gaunson","Australia","2013-12-06","Arrived 30 seconds late for flight to Melbourne from Perth check-in was closed and they weren't even there to handle any customers that walked up I had to speak to them from the gate. After pleading to let me on they didn't budge at all. Only travelling with hand luggage they told me to wait at the counter and after the flight is gone they would rebook me on the next available flight for $85. I will never book another flight with Tiger. My flight also left 10 mins late. Even a budget airline should care about it's customers we always have a choice.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Bellamy","United Kingdom","2012-10-30","Flying out to Orlando we were delayed 5 hours when we checked in the night before no mention of any delays however when we looked at the board before our flight it said it had been pushed back 5 hours. Flight itself was horrible small seats no legroom. Inflight entertainment was even worse 3 movies to choose from and you had to start watching at the same time as everyone else. After a lovely holiday in Orlando we were meant to fly at 12.30 given a hotel and our flight is now 17.30 - a delay of 25 hours.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Hill","United Kingdom","2012-10-30","Birmingham to Antalya on 13.10.12. However we had probably 20-25 % children on board and the choice of film for general viewing was poor and was not suitable for kids viewing. Secondly I flipped up a tap on the toilet washbasin to find it was filthy with slime under the head. Obviously a long time since any cleaner had investigated the area. Other than these things the flight went well with all other aspects being ok.","","","Economy","","5.0","3.0","4.0","3.0","1.0","","","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Price","United Kingdom","2012-10-30","Travelled TCX4329 from Lanarca to Birmingham. Arrived early at the airport waited to check in and must have been 20th in queue. After experiencing cramped conditions on inward journey asked for extra legroom but none available so asked for aisle and next seat were put on row 30 right next to toilets no leg room and head pushed forward for whole journey. Staff oblivious and unprofessional did not do a last cabin check to make sure every thing stored and seatbelts on - more interested in selling lottery. We paid a lot for flight would now use a low cost airline over TC every time.","","","Economy","","2.0","1.0","1.0","3.0","3.0","","","1.0","0"
"transasia-airways","/airline-reviews/transasia-airways","TransAsia Airways customer review","K Goh","Singapore","2013-09-18","Travel again with TNA to TPE from SIN on 11-17 Sep. Outgoing flight was not full but service is good. The A330-300 was brand new so no complaints about dirty seats carpets toilets. Food uplifted from SIN could have been better. Selected WV from the menu during booking but the food on the return leg was much better! The best inflight food I have tasted so far. One disappointment is that the cabin attendants did not serve packets of peanuts on the return leg but provided the much needed juice that I asked for. The peanuts would have gone down well with the drink.","","","Economy","","9.0","","","","","","","4.0","1"
"transasia-airways","/airline-reviews/transasia-airways","TransAsia Airways customer review","K Goh","Singapore","2013-05-12","Tried TNA for the first time to Taipei 1-8 March. Flight was quite empty considering the late departure time from Singapore. Cabin service ok. Plane very new seats toilets carpets all looked fresh and nice. The inflight meal was nothing to shout about. Cabin attendants attentive but hardly any communication with paxs. Overall a satisfactory flight experience. Will use them again.","","","Economy","","7.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Starr","United Kingdom","2013-11-21","Myself and my husband recently travelled from Manchester to Cancun on the Dreamliner - TOM 144 26 October. The flight itself was great ie entertainment comfort and the cabin crew were very pleasant. We were absolutely disgusted though with the standard of food offered. The main meal was a chicken and rice dish which was awful but the teatime cheese and pickle ploughman's on some sort of bread was absolutely disgusting. It really turned my stomach and my husband refused to eat his as well. The flight was 10 hours long so I would have expected a better standard of food with the money we paid. On return TOM145 9 November - the food was not much better. The best part was the bacon sandwich for breakfast just before landing at Manchester. Thomson are letting themselves down.","","","Economy","","8.0","4.0","4.0","1.0","5.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Glenn Biffen","United Kingdom","2013-11-14","Travelled out from LGW last Sunday. Aircraft was late boarding (20 minute ). Once on board we were We flew as 'flight only' passengers: EMA-ALC-EMA; travelling to own apartment so no hold baggage whatsoever. Dismayed that even for this travel status there was no on-line checking facility. The weight and size restriction was adhered to (5kgs so quite limited compared to most) however as a result many essential items such as documents were ultimately (and accidently) left at home so as to avoid problems and embarrassment. Arrived to check in for this early flight and discovered that majority of passengers had cabin baggage that deserved to be in the hold and appeared not to be checked for size and weight. Rules need to be consistent across the board with this airline regardless of your travel status. On-line check in would be a good idea too! Overall cabin crew were fairly good.","","","Economy","","4.0","1.0","3.0","0.0","0.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","A Pivovar","Russian Federation","2013-12-21","Flights from St Petersburg to Moscow are now from the Pulkovo New Terminal. Comfort Lounge (business lounge not available) is awful. It's worse than regular space. No food no beverages (only water and coca cola). Dirty chairs only instant coffee.","","","Business Class","","6.0","3.0","1.0","1.0","1.0","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","A Agassi","United States","2013-07-28","I flew this airline from JFK to Moscow and the flight was terrible. We got the same food for breakfast lunch and dinner and it was meat with rice that was 2 out of the 3 times cold. The flight stewardess barely knew English and the bathroom was filthy but again it was the cheapest option.","","","Economy","","2.0","1.0","1.0","1.0","0.0","","","5.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","H Gay","United States","2013-12-02","Never again will I fly with Tigerair. I've flown with them three times now and only once did they weigh my carry on. I had to throw out half of the things in my bag and put on the majority of my clothes to avoid a $90 charge. They then threatened to deny me boarding if I tried to take off any of my 8 pairs of clothes I had on and put them back in my bag. They were not just rude to me but the majority of the people checking in. They are definitely lacking in customer service. I missed a different flight with them and had to pay $85 to catch the next flight. Charging a fee to switch a flight is expected but I only paid $68 for the ticket so $85 to switch was a little steep. The plane was not comfortable and on one of my flights the power on the plane went out when we landed. Not a comforting thing to happen.","","","Economy","","","2.0","1.0","0.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Vincent","Australia","2013-12-02","I booked Bangkok to Clark with Tiger Air Philippines (ex SEair) early November after Air Asia cancelled my original flights. The flight was re-timed once after I booked it but on the day operated absolutely on schedule. Cabin interior was spotless crew were friendly and even the seat pitch was decent. My only criticism is of the pricing of in-flight food - the prices are in PHP but if you want to pay in Thai Baht you pay the same figure (1PHP = 1THB) - a 35% hit which means a small bag of nuts can cost you over $8! Bring Pesos or bring your own food.","","","Economy","","8.0","4.0","5.0","2.0","1.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Muir","United Kingdom","2012-10-29","TCX6025 Tenerife to Newcastle. Supposed to take off at 13.40. On arrival at airport at 11.30 all seemed well. Called to gate 37 around 1pm. Staff took 4 wheelchairs through and returned with them minutes later. Never at any time informed as to why our flight was cancelled/delayed. Food vouchers were given out but had to be spent in same establishment. Constantly had to visit the information desk to find out what was going on. We eventually left at 01.38am 12 hours late on a Cosmos plane. Customer service needs seriously considered!","","","Economy","","","3.0","1.0","2.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","H Fletcher","United Kingdom","2012-10-29","Delayed 6 hours on outbound journey to Orlando. Flight itself was very turbulent. The crew service and food was excellent! Seat pitch excellent entertainment average. Return flight delayed we don't know how long we are currently in a hotel overnight waiting for information on when we will leave! Will never fly Thomas Cook again!","","","Economy","","1.0","3.0","5.0","4.0","2.0","","","1.0","0"
"transasia-airways","/airline-reviews/transasia-airways","TransAsia Airways customer review","L Goh","Malaysia","2013-03-08","Singapore (SIN) - Taipei (TPE) in economy class on A330. 3-4-3 seating arrangement. Aircraft brand new and hence no complaints about squeaks dirt or anything. Seat was OK and comparable to other A330 seats. Not small but acceptable for large 6ft like me. Not sure about pitch but I reckon should be 32"" and was definitely smaller than SQ. Handrest was a little too low and I've always disliked the slide and recline seats. Food was not good: either fried rice or fried rice noodles. For my TPE-SIN leg the snacks provided with the food was good. Probably because they were selling larger packs of it on their in-flight shopping? IFE was touchscreen with AVOD but small selection. Service was OK. Considering the price paid this was a bargain for full-service airline.","","","Economy","","9.0","","","","","","","4.0","1"
"transasia-airways","/airline-reviews/transasia-airways","TransAsia Airways customer review","J Tung","United Kingdom","2012-06-06","Taipei (TSA) to Makung and then Makung to Kaohsiung. Taipei to Makung served by A321. Check-in was very smooth and there was no queue. Agent was extremely friendly and helpful. A lot of boarding calls (far too many) in the departure halls. Plane was spotless and comfortable with generous leg room. They served drinks for this very short flight (40 minutes) and a choice of newspapers. Service was very efficient with a smile – much better than most of the international long haul flights nowadays. Crew were very well groomed. Makung to Kaohsiung on an ART 72. Check-in agent again very efficient and friendly. Very old plane and has started to show its age. However still good leg room and very high standard of service. A drink and newspaper were served. Crew again provided first class service to all passengers.","","","Economy","","9.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Graham Bateman","United Kingdom","2013-11-14","Travelled out from LGW last Sunday. Aircraft was late boarding (20 minute ). Once on board we were informed by the captain that we were still refuelling and this would take another 20 minutes. Once this had bee completed we were then told of a further 20 minute delay as they were waiting for a spare part to take on our flight to Mali. This delay turned I to a 1 hour and 30 minute hold up stuck on the plane! I travel frequently and I have to say that Thomson are really going down hill. Staff only interested in trying to sell the duty free.","","","Economy","","1.0","4.0","1.0","1.0","4.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Hughes","United Kingdom","2013-11-10","My husband and I travelled on our 5th flight in 3 years with Thomson from Birmingham to Rhodes and the outbound flight was a complete shambles. We purchased extra leg room seats at the airport and these were located at the front of the plane. Immediately upon boarding the cabin manager exclaimed that Thomson really shouldn't sell those seats as they were in her workspace so we could get a lot of disturbance - very professional of her! 30 minutes into the flight a cabin crew member was taken ill and was seated in the kitchen area in front of us and opposite the toilet. We were then all told we could no longer use that toilet because it impinged on her privacy and had to use the one's located the other end of the plane. Okay but the way the crew spoke to passengers who were queuing was an utter disgrace they were so rude. We had paid over £1000 for our seats and were spoken to as if we were just a complete nuisance for wanting basic needs to be met. There were 2 crew members looking after the one taken ill and service in the cabin was severely inhibited because of this and passengers were unable to obtain food and drink and told to stay seated. The Cabin manager told us that the reason her colleague had been taken ill was because she had been doing a fasting diet - very irresponsible when she had duty of care to hundreds of passengers at 37000 feet! When we were due to land I was told I needed to move from my seat so that the ill crew member could be seated near the exit for landing and I was hurriedly escorted to a crew seat at the back of the plane and told to leave my belongings because I could get them later. I was given no assistance to get back to my seat my husband and my belongings when the plane landed and this was virtually impossible to do with all the passengers blocking the aisle. My husband did not realise I had put the books purchased at the airport to enjoy on my holiday in the overhead locker and subsequently they got left behind. My complaint to Thomson took 2 months to get a response and their reply was inadequate. It appears that customer service comes way down the list of their priorities and we will not travel with Thomson again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Lucy Ulanova","United States","2013-07-14","I frequently fly LA-Moscow and back so Transaero UN 557/558 is the best option in my opinion: it is a direct flight and the cheapest one taking into account it is only 12 hours long.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Natalya Demidova","United States","2013-06-21","JFK to Moscow flight 2222 on May 19. Return flight 1111 on June 10. Outstanding service! Provided wonderful accommodations including blankets socks free head sets mouthwash and more. The food was good and they do not charge for wine (as no airline should). The big plus was that the temperature onboard was very comfortable! I travel a lot and from now on I'll be using Transaero as often as possible!","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Lim","Singapore","2013-11-22","Flew SIN-BKK and BKK-SIN. Both trips were smooth. Will fly with Tiger again for my regional trips. Cheapest and value for money.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Wong","Malaysia","2013-11-22","SIN-CGK SIN-HKG-SIN. A good experience with a low cost airline. The seat was comfortable compared to other low cost airlines but a little bit small legroom. Staff was friendly for both flight. Recommend flying with Tiger Airways especially for a great promotion.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","B Wilson","United Kingdom","2012-10-25","TCX2026 Manchester to Paphos on 16 October 2012 delayed 8 hours and the handling of passenger welfare was unacceptable. Flight due to depart at 0700 hrs. On checking in at 0545 we were advised it was still 0900 for a technical problem. Only update was via the departures board which pushed back to 0930 then further information at 1000. A tannoy announced delay until 1400hrs and to collect a £10 refreshment voucher in a queue that took 1 hour. Thomson flight drafted in as replacement - departure now posted at 1430. As boarding given letter of explanation found out that the meal we had prepaid for was not available via Thomson. Letter stated we would be refunded flight meal money on return to UK but now have discovered we have to write in to claim it back. Took off at 1505.","","","Economy","","","0.0","1.0","1.0","1.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J J Schmid","United Kingdom","2012-10-25","Boeing 757-200 Gatwick to Antalya return. My husband and I returned from Antalya a 4 hour flight at 4am Wednesday (after a 3 hour delay). We had the same problem on our outward journey. The worst thing was the inadequate seating space plus both of our seats had clasped so it was just impossible from the time we sat down to get any comfort. I had a bump on my seat which caused discomfort at the base of my spine. Difficult to eat our meals because of elbow room. We sat in row 40E and F at the back of the aircraft the seats did not tilt back to any degree so we sat bolt upright for the 4 hour night flight! Yes we tried to buy extra leg room on the way back but there was none available. What a shame Thomas Cook! Everything else was just great!","","","Economy","","","1.0","4.0","4.0","4.0","","","1.0","0"
"transasia-airways","/airline-reviews/transasia-airways","TransAsia Airways customer review","M Wharfe","United Kingdom","2010-12-04","Taipei - Hualein - TaiChung. Both flights by ATR72 cabin was clean and comfortable. Very friendly crew. Drinks service on both flights.","","","Economy","","6.0","","","","","","","4.0","1"
"transasia-airways","/airline-reviews/transasia-airways","TransAsia Airways customer review","Streb Lovell","","2007-12-03","TPE-KHH one way. Plane full but staff friendly on time and no complaints. A bargain considering the one-hour flight was only about USD 36.","","","","","","","","","","","","","0"
"transasia-airways","/airline-reviews/transasia-airways","TransAsia Airways customer review","Tsang Chow","","2007-01-12","Taipei (TSA) – Tainan (TNN) in economy class on A321. I made the reservation for me and my 2 children by phone the day before. At the airport ground staff was efficient and polite but they all forgot their smile. After giving the reservation code we received without any problems our boarding tickets and I paid with my credit card. Our flight was delayed for 15 minutes due to late arrival of the aircraft. Although the flight was fully booked the boarding went smoothly. Before entering the plane one had a choice between several Taiwanese newspapers. Most of them were in Chinese but there were also a few copies of English- written Taiwan news and Taipei times. The one class cabin was clean and bright and the seats were very comfortable. I was amazed by the amount of legroom. It was much more than I have experienced on several international flights. There was IFE useless for such a short flight (45 minutes). Commercials were shown all the way during the flight. The FA made the announcements in Mandarin 2 Taiwanese dialects and in English. Both the FA’s and the captain had good English skills. There were 4 female FA young and polite but like the ground staff they didn’t bring their smile to work. The in-flight service was a disappointment. Although it was a very short flight I was at least expecting a snack especially since it was a late afternoon departure. All we got however was the choice between coffee and tea in a paper cup. When I took a picture of the cabin a FA knocked that this was not allowed. After announcing the approach into Tainan the crew didn’t bother to check the seat belts or the position of the seats and table trays. In Tainan we were bussed to the terminal where after a few minutes our luggage arrived. Before leaving the terminal a ground staff of TransAsia checked whether the luggage identification tag matched so that no one could leave with the wrong suitcase.","","","","","","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","W Smith","United Kingdom","2013-11-06","Travelled on the Dreamliner from East Midlands to Cancun 16/10/2013 and returned 31/10/13 fantastic plane smooth flight mood lighting reflects the time of day / night and didn't suffer with much jet lag after return. Lots of room in economy and I'm glad I didn't upgrade to cabin plenty of entertainment to choose from seat back touch screen TV and excellent food and service. Can't wait to book up and fly on the Dreamliner again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","N Pinkerton","United Kingdom","2013-11-05","GLA-LPA 25th Oct. A very poor service both outward and on return from grumpy and disinterested cabin crew who were clearly just doing the bare minimum. Cabin service on short haul services now reduced to those offered by Ryanair - i.e. sell sell sell. Vastly over priced ""snack boxes"" replace the meal service. A scone and a cheap teacake is GBP 4 a box containing processed plastic cheese two mini crispbreads and a tiny packet of crisps is £4.50. I was overcharged for the ""meals"" by the cabin manager and when complained the refund was given with little more than a insincere ""sorry"". Ageing grubby 757 no inflight entertainment a new inflight magazine that does not contain any articles apart from Thomson propaganda crew that couldn't care less. Will I choose Thomson again for short haul - why bother - they clearly don't.","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Jerome Loh","Malaysia","2013-01-23","DME-VCE. Service was much better than I expected it to be. Flight took off on time despite snowfall and bad weather crew were friendly 2 drink services and 1 meal service for a 3 hour flight. Meal was delicious. Airplane is clean but lacks IFE. Pillows and blankets are provided. Towels and sweets given before departure. Overall a very good experience with Transaero Airlines and definitely will recommend this airline.","","","Economy","","10.0","4.0","4.0","5.0","0.0","","","5.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","M A Marc-Antoie","Russian Federation","2013-01-09","DME-LAX-DME. Fine web check-in and then final check-in at the airport take-off on time. Very old B747-400 with cables and wires visible from the cabin impossible to hear the messages from the crew. Unequal service - some stewardesses being very rude. On the flight back from LAX part of the cabin could not have lights turned off so many people could not sleep on the night flight.","","","Economy","","5.0","1.0","2.0","3.0","1.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Hancock","United States","2013-11-08","Will never consider flying them again. Was refused check-in for being 5 mins past their 45 min cut off. This may have been almost understandable apart from the fact that the flight left 25 min late due to an earlier problem.","","","Economy","","1.0","3.0","1.0","2.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Stefanovska","Australia","2013-11-06","Mackay to Melbourne. 2nd November Flight TT383. Fantastic airline smooth transition refused to go back with Jetstar because of a bumpy experience and noisy aircraft with Jetstar. From checking in with Tiger to landing great staff on board and a great pilot smooth flight all the way don't understand why they have such a low rating. Will go with them again.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Gedge","United Kingdom","2012-10-25","No problems with our flight from Stansted to Fuerteventura but on our return flight never before have I encountered such an unprofessional team of stewardesses all making unsuitable jokes and talking to passengers as if they were old mates not to mention using the trolleys as weapons crashing into elbows of passengers etc. We were rudely told we couldn't have the in-flight meal as 'you ain't paid for it you're on a Thomson's holiday' although they did relent under protest. The aisle on the plane was too narrow for a toilet queue.","","","Economy","","2.0","3.0","1.0","3.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Richards","United Kingdom","2012-10-24","Manchester to Hurghada on Boeing 757-200 G-FCLH and it was the worst flight I have been on! Sat in window seat 15F. I argued at check-in that although 15F was on the side of the aircraft with windows it did not have one. Boarded the plane seat 15F. No window! I am by no means large neither was the 10 year old who was kicking my seat behind me which could not be helped as he also couldn't move because of the poor legroom. Aircraft was filthy. Flight time from Manchester to Hurghada is usually 5 hrs 35 mins. It was pleasing when the crew said this was to be only 5 hrs 18 mins. In truth the aircraft shut down 5 hrs 50 mins after it had first moved for the purpose of its flight. Will I fly them again? Yes but only because I need to fly home. Lookout for an identical review about Halloween time. Unless they send an A320/A321/A332/A333/B753/B763 to cover the flight instead I don't expect to be happy!","","","Economy","","","1.0","2.0","2.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Shiell","United Kingdom","2013-11-05","Travelled to Cyprus from Manchester on 13th October Package holiday. Flight out was on Dreamliner we found this to be a great experience: more leg room- fantastic in-flight entertainment fresh toilets quiet flight air levels more comfortable. No such luck on the return flight we came back to earth with a bump! The flight was pleasant enough but didn't compare to Dreamliner. No entertainment on 5 hour flight leg room ok toilets not so fresh 'heavy' air in cabin itched most of way home. Cabin crew were hard working on both flights wouldn't like their job trying to deal with a few unreasonable customers!","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Cal","United Kingdom","2013-11-05","Flew MAN-IBZ-MAN on TOM2322/2323 on the Boeing 757-200 which was the exact aircraft going as coming back. The cabin crew were pleasant and welcomed each passenger on board and pointing out which way each passenger was seated. Leg room was fair but for a 2 hour 30 min flying time it didn't bother me but any longer would have presented a problem. If flying long haul the leg room wouldn't be ideal to places such as SID etc. IFE seemed to be TVs that were overhead but due to the shortness of flight were not used. The cabin service was adequate however everything you had to pay an inflated price for but not as bad as Ryanair etc. Flight deck announcements were great and kept the cabin up to date including cruising altitudes and route information with weather information also. Overall the Thomson B757-200 is a great aircraft however would only be ideal for me flying 3 hours or less unless the seat pitch was improved like other airlines.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","A Dmitry","Russian Federation","2012-11-19","Night DME-KJA-DME 5-hour-flight. Got a Web check-in with the boarding pass sent to the mobile however still had to rush about the airport looking to print out the paper pass as there were no electronic boarding pass procedure at the airport not even a way to print it out quickly at the Check-in kiosks after the registration was closed (was registered 10 hours before the flight). Inflight service was slow and poorly organized It would make more sense on a night flight to start and finish the flight service during the first part of the flight to let people rest rather than drag it out through the whole flight. Seat comfort was close to nothing - literally no leg room (I am 180 cm-5'11) - its a shame to pay normal price for a low-cost service.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Ed Dale","United States","2012-10-29","LAX to Moscow DME return in economy class. The food was fine. The staff were friendly. The seats were fine. I slept for 7 hours with no problems on both the outbound and inbound flights. I would recommend this airline for the price you will not get a better flight.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Stephen","Thailand","2013-11-01","First time flying with Tigerair. BKK-SIN-JOG. Thanks to Tiger Connect easy transit in Singapore. Both flights were on time and the I had a meal as well the food was really good. The only problem is I cannot check in online. However the check-in in Bangkok was really efficient. All crew were polite and friendly.","","","Economy","","10.0","3.0","5.0","5.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","L Woods","Australia","2013-10-18","My husband was meant to fly down to Melbourne to join me today for a 'cheap' weekend away. After taking half a day off work to travel to Sydney for the flight he was told upon arrival that the flight was cancelled and there was not another flight available until the following morning. The staff said they sent a text and email on the day of departure advising of the cancellation - neither of which was received! A cheap weekend has now become a lonely weekend as we could not afford the extra $200 that a last minute flight with another airline would have cost. The staff were not at all apologetic. A sorry would have helped a bit but the attitude was tough luck - you chose Tiger. I will never fly Tiger again.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Dave Parker","United Kingdom","2012-10-22","Manchester to Dalaman. Outbound flight was on time but that is about the only positive. Aircraft was a 757-200 it was far too old! We had the two seats at the rear of the aircraft 30 C/D. The seats did not recline at all and the legroom was bad. You had to pay for pillows blankets and headsets now. Not that the headset was any good because the TV screens were so small and far away you couldn't see the film. Return flight was almost one hour late taking off. The aisle is so narrow that you were frequently knocked by the trolley. The main problem was the legroom just awful.","","","Economy","","","1.0","4.0","0.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Waddell","United Kingdom","2012-10-22","Glasgow-Malta return economy class as part of a Thomas Cook package holiday in Gozo. Outbound flight delayed 30 minutes largely due to the police having to come on board and remove a drunk passenger. Return flight was on time. The aircraft seemed clean and well-prepared but the legroom was pretty restricted (I'm 6'6""). Nonetheless I found it reasonably ok for a 4 hour flight although I wouldn't want to go on a long-haul in these conditions. Staff were friendly and helpful and provided good service. I was particularly impressed by the way in which they dealt with the drunk passenger on the outbound flight and by their announcement on both flights that they would sell alcohol in moderation but reserved the right to refuse it - marked contrast to another airline where we had to sit next to two obnoxious drunks whom the staff kept plying with booze. All in all a perfectly reasonable trip and in view of all the negative reviews that this airline has received I thought it only appropriate to give the other side of the story.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Jack Stafford","United Kingdom","2013-11-01","MAN-TFS B767-300. Was meant to be on the dreamliner but wasn't due to technical faults with the aircraft. The crew explained the situation really well and we departed on time. There was plenty of legroom and the cabin service was fantastic. I purchased a Bacon Sandwich which was really tasty. The captain made frequent announcements and updated us on any progress made. Very smooth flight with brilliant landing and takeoff. Crew were really friendly and helpful throughout. Outbound fantastic. TFS-MAN B787-800. The dreamliner aircraft was out of this world. It really puts the customer at heart and fuels all the senses. We departed on time and landed on time. The cabin service was excellent again and the captain made regular announcements. Very smooth flight. Inbound fantastic. I would definitely recommend Thomson.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Christine Harbin","United Kingdom","2013-10-30","Just flown back from Sanford Orlando on the new Dreamliner. Lovely aircraft lots of legroom in economy cabin felt very fresh the mood lighting is very different food was good. Air crew very nice. Didn't seem to suffer as much jet lag this time must be due to the cabins having far more oxygen.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","O Kovacs","Israel","2012-09-23","Tel Aviv - Moscow and Moscow - Toronto return on Boeing 767777. The food is just unacceptable - it reminds the food level and quality the airlines used to serve in the 80s. Although there is a personal screen on the back of the seat in front of every person no movies are displayed just previews to some movies which Transaero will show u a personal DVD player if you pay. A 10 hours flight and no entertainment supplied!","","","Premium Economy","","2.0","5.0","2.0","1.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Kolchin Vladimir","Russian Federation","2012-09-04","Holiday flight from Moscow DME to Lisbon. Paid EUR 750 for a return ticket which is far too much for what you get. Transaero has a separate check-in zone in Domodedovo and flights to Europe have dedicated check- in counters though there is no indication of it whatsoever. I saw people flying to Astana queuing in front of me were refused check-in and had to queue again at another counter. Boarding started on time then there was a very long bus ride to the remote part of the airport. After boarding a 1-hr delay was announced as the purser explained - due to bad weather in DME. From my window I could see planes taking off and landing. Onboard the legroom was very good much larger than usual in Economy. Staff reasonably friendly food served was not tasty but filling. The selection was beef or chicken. There was no inflight entertainment. The return flight was on time with exactly the same features onboard.","","","Premium Economy","","6.0","5.0","4.0","3.0","2.0","","","2.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Gavin Hickey","Ireland","2015-07-02","Very nice flight with from Orly to Dublin. Orly was very convenient to use and Transavia were not strict on hand luggage allowance and staff were very friendly. Flight departed about 40 minutes late with a flight time of 1 hour and 25 minutes. I would recommend Transavia and their fares from Paris are very competitive at 35 euros each way.","Boeing 737-800","Solo Leisure","Economy","Paris Orly to Dublin","9.0","4.0","5.0","3.0","","4.0","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Ikhmal Firdaus","Malaysia","2013-10-18","KUL-SIN-KUL. A nice budget airline compared to other airlines. The queues were quick and easy during check in and staff also friendly. Prices were also reasonable.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Buxton","United Kingdom","2012-10-15","We travelled to Hurghada from Gatwick on 5th October and returned on 12th October. We had a 4 hour delay on both outward and return flights and was offered a £5 voucher on the outward journey and a couple of stale rolls on the return as compensation. The leg room was virtually non existent on the standard seats but luckily we had pre-booked long legroom seats on the way out at a cost of £30 each extra. The guy sitting next to us who had left the UK 3 weeks before had had a 6 hour delay on the outbound journey and said delay on this airline was normal! Altogether a very unpleasant experience and would never fly Thomas Cook again.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Harvey","United Kingdom","2012-10-15","I flew to Hurghada from Gatwick on 5th of October. The flight was 4.5 hours late leaving (should have been 12.50 left 17.20) we received a £5 food voucher at Gatwick as compensation. The return flight was 3 hours and 26 mins late leaving (should have been 20.10 left 23.36) we received a meal box at Hurghada containing two rolls a small carton of fruit juice and a bottle of water. The aircraft (Boeing 757/200 G-FCLJ both ways) was clean but seat space was fairly tight two inflight movies were shown each way the staff were polite and efficient. Passengers who asked to be seated together on the return flight were distributed randomly around the cabin. This flight from Gatwick to Hurghada and the return seems to be regularly delayed see other posts on this board. I will be a very reluctant passenger on a Thomas Cook flight in the future.","","","Economy","","1.0","2.0","4.0","0.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Colin Pay","United Kingdom","2013-10-29","LGW-MAH return. Out on an older B737-800 very cramped seating luckily no one in front so no reclining issues. Return on newer version of same plane much more leg room aircraft about half full. Both legs on time cabin crew good. Did not purchase any food or drinks. Would not wish to travel very long on older aircraft. Used these flights as part of a villa package so no choice of carrier.","","","Economy","","7.0","3.0","5.0","0.0","0.0","","","0.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Dudley","United Kingdom","2013-10-29","9 hour 51 min delay at Gatwick Dreamliner had air conditioning fault - TOM62 11th Oct. No proper information. Constant requests for updates ignored. Eventually offered meal voucher had to join line straggling across main departure area while one person handed out voucher after checking ticket and boarding pass. Eventually took off after replacement standard plane flew in from Manchester. First thing crew did was start selling tea and coffee. 25th Oct Cancun TOM63 Dreamliner another fault. 1 hour 30 min delay. Minimum information minimum concern from staff. Eventually took off. First thing crew started selling. One toilet in economy not working stewards refused to let people use premium loos. Cups marked economy in large print so we did not drink from premier ones. 11 hour flight was made a misery each way by Thomson disgusting attitude to customers.","","","Economy","","","3.0","2.0","2.0","3.0","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","A Anders","United States","2012-08-30","Flew JFK-DMD-ALA and back. The flying stock is old and outdated. Broken seats and trays. Smelly unsanitary lavatories. No entertainment provided during the transatlantic flights unless you paid $20 for a portable player. Attendants are full of attitude and in need of training on courteous service. I wouldn't feed livestock with the meals they serve. Basically you get what you paid for. Cheap but not worth it.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Laszlo Reichardt","United States","2012-08-07","Flew from Tashkent to Moscow then to New York. The breakfast omelette was like a piece of rubber and tasted awful. The other meals were no better. The crew on the other hand was great with one exception. The TV screen did not function at all but I slept most of the way anyway.","","","Economy","","4.0","4.0","5.0","1.0","1.0","","","3.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Jeremy Winston","United States","2015-07-02","Transavia's baggage-checking equipment broke and delayed many from checking into their flights. When finally fixed my group were given 2 options: leave luggage in Paris or don't get on the flight. No offer to see the luggage through to the next destination and no concern for this group's (primarily elderly) ability to reach their next destination. They could not leave their luggage and were stranded in a foreign country's airport. $1,000+ later flights have been purchased but not before this company declares they are free from blame even though it was their equipment that delayed over 100 people. Will never use them again.","","FamilyLeisure","Business Class","Paris to Prague ","1.0","1.0","1.0","","","1.0","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Pieter Boone","Netherlands","2015-06-29","Transavia does the job but there is no fun, pleasure or convenience. Extremely early departure from Schiphol (before 6am) and extremely late and delayed return from Faro (around 10 pm: with no explanation or apologies). Crew just ok, seating cramped (is that plastic they have covered the seats in? terrible), cabin hot and stuffy with tons of screaming kids. Transavia is obviously very concerned about luggage and changes its policies on that regularly. The latest is that it will accept certain size of bags on board but others may or may not make it depending on the actual situation. Those bags may be taken in at the gate and transported in the hold at no extra cost. This is especially frustrating as luggage handling at Schiphol is terrible. Common practice there is to offload a few suitcases to be able to (I guess)  report on time 'bag delivery' then wait for over 45 minutes to get the rest of the bags out.  I am also so annoyed by the self promotion of Transavia in their inflight magazine: they cant stop talking about how they have spent a fortune on restyling logos, livery and uniforms but passenger comfort is not mentioned. If you are low cost, we hate to see you invest money but not on things that are important to us. Final issue: Transavia finally joined the 'earning miles' scheme of KLM but despite code sharing with KLM on most flights it has its own rules that are totally not transparent. You can earn miles but only on fare types that no one has ever heard off (Transavia does not offer a choice of fares) and segments don't count: it's basically useless.","Boeing 737","Couple Leisure","Economy","Amsterdam to Faro","5.0","1.0","2.0","","","1.0","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Stephen Jones","Australia","2013-10-16","HBA-MEL. On arrival at the airport there was no queue at check in. Offered emergency exit row which was gratefully appreciated. Advised at check in that it was expected to be a 15 minute delay which turned out to be 6 minutes in the end (Jetstar on the other hand was running about 90 min late per flight that night). Service on board was great staff were friendly. Comfy seats and a great new menu.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Zopp","Australia","2013-10-02","I took family to Cairns from Sydney It was the first time I have flown Tiger. I paid extra to choose a particular seat so I could get extra legroom on the 3 hour flight. I booked 2 seats each way and paid an extra $100 for the privilege. Out of Sydney I did not check my seat until I got into the plane. Of course we were not given the seats we had paid for. I raised this with the cabin staff and was told that they could do nothing about it. After a lovely holiday I checked in for the return flight and raised the issue of the seats. I was told that I could not have the seats because I was flying with a 14 year old who was seated behind me. Tiger knew the ages of the family yet took the $$$$. Of course they say the seat booking fee is non refundable I feel ripped off - Never again will I fly Tiger.","","","Economy","","1.0","1.0","3.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Cowie","United Kingdom","2012-10-15","Flight out to Tenerife bearable but the return was a joke. Party of 20 blind people no priority boarding arranged flight back delayed then diverted to Glasgow ""for operational reasons"". Cabin staff unhelpful especially manager who stated ""if you have a problem see me or the captain when we land and we will call the police"". Very diplomatic and calming! Waited over 2 hours for coaches then had to try and arrange homeward travel for 20 disabled travellers at midnight. Unfortunately Thomas Cook Holidays faired little better and were unhelpful and full of undelivered promises.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Pegg","United Kingdom","2012-10-09","Having travelled to Cyprus with a large wedding party we weren't even sat anywhere near each other on the plane. The planes were old tatty and cramped. At Larnaca airport there was a massive queue to check in so 4 of us decided to part with 40 Euro for express check in. We ended leaving the desk at the same time as our friends who took the long queue. When asking the reps why this is acceptable they advised 'it's the risk you take'.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","N Morrison","United Kingdom","2013-10-25","Went on a Thomson cruise holiday which flew into and out of Pathos Cyprus. The aircraft was a Thomson marked modern Boeing 737-800. No problem with the plane as such but we were crammed into a small seating arrangement both ways. Our biggest gripe is the lack of customer care taken by the airline with regards health. It seems Thomson no longer let any fresh air into the cabins but other than the minimum requirement but just re-circulate the stale air on board. This leads to lots of people getting what's known as ""Cabin Cough"". They do this as it costs them extra money to circulate fresh air from outside in fuel costs. They are not alone many other airlines are now doing this it seems. This results in many of their passengers getting cold like symptoms.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","F Kieran","United Kingdom","2013-10-22","Birmingham to Mahon and back (9-16th). The plane was a little dated and the seats were tightly packed together in a 3-3 formation. The plane was due to take off at 7.15 however due to a passenger becoming ill we had to wait for paramedics which meant we didn't take off until 8.10. The cabin crew were excellent dealing with the unfortunate ill passenger and constantly keeping the rest of us informed. Once in the air we were served hot food then drinks then duty free sales. There is no inflight entertainment on these short haul flights but this didn't bother me. The food was averagely priced for an airplane. The seats were cramped and had little leg room but I didn't find this an issue as the flight was only 2 hours long. As a nervous flyer I felt totally safe and comfortable with the outbound flight. Coming back was a different story. Once we were started boarding the plane the cabin crew were running around laughing joking and generally being unprofessional. I didn't feel safe in their hands whatsoever. Once in the air I ordered a drink for a woman to practically throw my change in my face. After I muttered she rudely snapped at me saying 'we are busy. You're not the only passenger who wants a drink'. All in all I would probably recommend Thomson for the simple fact that they do decent flights at decent prices. It's just a shame that the cabin crew on the returning flight weren't as nice as the ones from the outbound flight.","","","Economy","","6.0","3.0","3.0","3.0","0.0","","","3.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","G Skolnick","United States","2012-07-26","My seat was dirty. For food we were given no options for 1 meal and 2 options for the second. They came by twice with drinks for the entire 10-11 hour flight. We each had a screen in front of us that didn't work. Would have been worth it if I had my luggage with me. Landed on Friday in New York and it took till Wednesday to get our luggage.","","","Economy","","5.0","5.0","4.0","3.0","1.0","","","4.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Sarah Rose","United States","2012-04-22","Service was very good though I found it a tad annoying that the primary language was Russian. Planes were very comfortable with ample space for feet and an extremely comfortable seat. Staff were very courteous when I asked for several drinks within a few minutes. I found the slight lack in entertainment a bit frustrating. I would suggest bringing along an Ipod.","","","Economy","","9.0","5.0","5.0","4.0","2.0","","","5.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","D Baker","Netherlands","2015-05-11","We were delayed for 2 and a half hours on a Barcelona to Amsterdam flight. This delay incurred unforeseen additional costs in the airport departures area. Buying food and drink is expensive when the kids say they are hungry. Onboard the ""operational excuse"" apology for the delay was brief (technical problems). Then the cabin crew quickly got on with the more important business of selling expensive drinks and food to tired and delayed passengers. The 3 hr rule means that compensation is not possible in this case. I will contact Transavia to determine why a courtesy goodwill drink is not offered to passengers in these circumstances.","","","Economy","","5.0","4.0","3.0","0.0","0.0","","","3.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Eelco van den Heuvel","Netherlands","2015-05-02","Lisbon-Eindhoven. Computer problems in Lisbon caused quite a long cue at baggage drop but no delay in the end. It would be nice if Transavia tells passengers on their boarding passes that they have to go to the - badly sign- posted - terminal 2 in Lisbon. It turned out we had to take a bus. Crew on board friendly and efficient. Paid 15 euros for seats 2E and F with more leg space. Still limited because of pantry wall. Emergency-exit seat offers more leg room. Transavia doesn't have an iPhone app for storing boarding pass in pass book which is rather old fashioned these days.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","G Laughton","Australia","2013-09-24","Very poor service Tiger. Queued for 20 minutes in Melbourne to be told my flight to Adelaide was cancelled and I was being transferred to a Virgin flight an hour later. No email no SMS but Tiger had both details. Queued for 20 minutes at Virgin - no need to wait for Tiger to send the details through. Come back at 9am to Service Desk. Went to Service Desk at 9am 30 minutes later again finally get a boarding pass. Contacts in Adelaide very put out by the change of timing. Returning next day. All looked good. Until just before boarding was due 50-60 minute delay announced only partially due to the bad weather that came in.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Wichman","Australia","2013-09-15","Cheap airfares. Great customer service. Flew from Brisbane to Sydney kiosk at Brisbane airport was great quick and easy - flight was on time to Sydney flew back from Sydney no kiosk so had to wait in line which was a bit of a wait. Flight was like Jetstar and Virgin Australia other than smaller seats but I saved $500 on my 1 day trip to Sydney flying with Tiger as the other airlines were at ridiculous prices. Definitely would fly again with them Staff were great. We arrived at airport 1.5hrs before flight so we would not have any problems. No problems at all.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Bradley","United Kingdom","2012-10-08","This was the first (and last) time we had the misfortune of flying with Thomas Cook to Antalya in Turkey from Manchester airport on the 24th September. We were supposed to fly at 07.45am and eventually took off at 22.45 a full 15 hours late . Any information about what was happening was sporadic to say the least. When we realised we would probably arrive at our accommodation in the middle of the night we were given International Phone Cards!! Worth wait for it - 66p. !! We had to ask for food vouchers throughout the day which totalled a massive £14 per person. The whole experience was a shocking shambolic mess Oh and to add insult to injury we were also delayed one and a quarter hours on our return flight. Thomas Cook Airways your Customer Service stinks and you should be ashamed of yourselves! Never again.","","","Economy","","1.0","2.0","1.0","1.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Smith","United Kingdom","2012-10-08","Flew with Thomas Cook to Dalaman on 21st September 5 hour delay going out and 3 hour delay coming home as they were late flights we obviously lost 2 nights sleep out of a weeks holiday the seating very tight in cabin not very impressed as we have spent a lot of money with above over the years and feel as a company they are letting their name and standard's slip.","","","Economy","","2.0","1.0","3.0","3.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Jones","United Kingdom","2013-10-22","Flew back to London Luton from Dalaman in Turkey. The problem was not with the flight itself but the way Thomson uses Dalaman airport. They land about 9 aircraft within minutes of each other and they all (attempt!) to take off again within minutes of each other and the Airport simply cannot cope. The problem arises with the aircraft using remote parking spots on the airport apron. Passengers for these are shunted off into the suffocating basement of the terminal where there are about six gates with nowhere near enough room to accommodate passengers. So you get families with young children sitting on the floor and being treated like cattle. It's human nature - certainly amongst the British - to start forming queues which bear no relationship to the order in which the flights depart. One gate was being used for two different flights. There were no announcements from the departure gate staff even though some flights were delayed without any reference to it on the screens. Such confusion can lead to panic and stress situations - what a way to treat your customers! When we eventually got in a bus - the driver had no idea which aircraft he was supposed to decant us to - he had a choice of nine! When we eventually departed an hour late and after such a stressful boarding process there was not a hint of an apology from the Captain. Mind you he couldn't even remember the name of his Cabin Supervisor. All in all - pretty shambolic.","","","Economy","","","3.0","4.0","0.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Morse","United Kingdom","2013-10-20","We flew back from Cancun to Birmingham on 5th October 2013. The outbound flight was good but the inbound flight was awful and not up to standard. We had paid the extra to Premium Club seats and was very disappointed. The entertainment did not work and we were unable to have the menu of our choice and was offered the economy menu as an alternative. The reading light did not work and with no entertainment it made the 10 hour flight extremely long and boring. The cabin crew were very friendly and helpful on the outbound flight but were less so on the inbound flight. Duty free was nearly non existent but there was sales pressure to buy the limited options available. We were advised by the cabin manager to put in a complaint. We had a a lovely holiday but the edge was taken off it by the very poor flight home.","","","Premium Economy","","5.0","4.0","2.0","2.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Francois Laurent","France","2012-03-22","Lyon-Moscow-Lyon in Economy class. 737 are a bit old and not very clean FA's gave out sweets before take off and later with hot tissues 1st beverage service and hot meal. 2nd beverage service and sweet before landing! Seats are not very comfortable but a direct flight from Lyon-Moscow in these conditions is very nice!","","","Economy","","7.0","2.0","4.0","3.0","0.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","J Kene","United Kingdom","2012-01-11","Moscow to London. Economy and apart from no visual entertainment it was pretty good. I received champagne upon take off (in aid of Russian Christmas Eve). On my 4.5 hour flight I was offered non alcoholic and alcoholic refreshments another 5 times and then was brought tea and sparkling water. Staff were helpful and polite and the seats comfortable. The aircraft was aged but well maintained. I would definitely fly with no reservations flying with considering the price.","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Costi Joel","France","2015-04-23","90mn delay for the flight BCN Paris Orly. Chaotic boarding very noisy passengers crew did not really care. Old B737-800 dirty. Not even a glass of water to apologise. Never again.","","","Economy","","2.0","3.0","2.0","1.0","0.0","","","2.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Malpeli Daniel","Netherlands","2015-04-19","Flew Amsterdam to Pisa. Small delay outbound due to changing a tyre on aircraft which was actually a KLM 737 which was nice. Overall a good flight friendly staff good service. On return flight was offered seat with more legroom with no extra cost. Loved the modern funky green cabin interior. Again good flight friendly service and even IFE which is a 1st for me on a low cost airline many national airlines don't even have that in short haul. By far the best low cost airline I have flown with and I have been on a number of them in Europe.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Joanna Halley","Philippines","2013-09-10","Flew from Kalibo to Manila yesterday. The woman behind me never switched off her phone for the whole flight and the woman in front of me was happily watching her iPad to relieve the boredom of take off. Staff couldn't have cared less after I pointed it out to them. The woman watching the iPad during take off had it sitting on her tray table. Safety regulations are made for a reason I assume and not a choice for the passenger to choose to follow.","","","Economy","","","3.0","1.0","0.0","0.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Lim","Singapore","2013-09-08","SIN-TPE return. As this is a budget airline I was not expecting any superb service as you get what you pay for. However I would not fly again on Tiger Air for a flight more than 2 hours as the SIN-TPE route which takes 4.5 hours was very uncomfortable with the very crammed legroom. I needed assistance from the cabin crew and when I walked to the front of the plane found the crew to be sleeping. Overall it's one of the cheapest airlines to fly and by not expecting service standards to be like the standards of the normal full-fare airlines you will get along fine.","","","Economy","","5.0","2.0","3.0","2.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Kenny","United Kingdom","2012-10-07","Booked with Thomas Cook Manchester to Tenerife South - disgraceful treatment. Following a 7 hour delay ended up being shuffled onto a eastern european budget airline. No seat allocation food or drink or English speaking cabin crew. No prior information or update.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Howfield","United Kingdom","2012-10-04","Flew from Heraklion to Gatwick TCX1269 03/10/12 01.05am - Sat in seat 40a. Very cramped. Cabin temperature was uncomfortably warm. Food - breakfast was more like a soup. Poor service and poor value. Not booking with Thomas cook ever again!","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Williams","United Kingdom","2013-10-18","We flew from Manchester to Sanford premium economy on 4th October - I was a little apprehensive after reading some of these reviews but we have no complaints whatsoever! My husband is 6ft tall and he sat in the window seat because I tend to fidget and like to move around - yes the armrest sticks out but no one seemed to have a problem! The crew were absolutely brilliant and couldn't do enough for us the food was delicious compared to some other carriers - it was lovely to be treated like adults with proper cutlery etc and it gave it that special touch. It's obviously a personal choice to go premium to pay that bit extra for the extra service and I wouldn't have been impressed if the rest of the aircraft passengers would've come through to use the toilets in premium cabin. We came back on the dreamliner a week later on the 11th October - we had different seats on the way back but still no complaints. Again the crew were fab - nothing was too much trouble for them they were very chatty whilst still being professional and I wouldn't hesitate to travel with Thomson again. People may say we 'fell lucky' after reading their reviews and the bad time they had but we're thoroughly satisfied with the aircraft and service and will be booking again soon. My only complaint is that our holiday didn't last long enough!","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G C Nock","United Kingdom","2013-10-16","EMA-Sanford in premium on the Dreamliner. We had a pleasant flight both outward and inbound on the 787 dreamliner. It is a spacious comfortable aircraft the seats and legroom are very good whilst sitting but not that great when trying to sleep due to the lack of recline. They are also awkward to squeeze past if you have a window seat due to the centre console. The food and beverages served were reasonable. The cabin crew were good offering an efficient service. In my opinion a service that is at least as good as Virgin premium economy at a cheaper rate.","","","Premium Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","G Cleaver","United Kingdom","2012-01-09","Heathrow T1 to Domodedovo. At check-in there was a long queue and apparently a delay due to weather in Moscow. We were delayed 5 hours but they did hand out £30 vouchers for food/drink. The plane was a very outdated airbus seating was very uncomfortable as was leg space. The cabin toilets were awful the taps weren't working urine all over the floor and no water to wash hands. After talking to a robotic cabin crew member she handed me some bottles of water and told me to use them to wash my hands. The food was nice but it was little to make me impressed about this airline.","","","Economy","","3.0","2.0","2.0","4.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","F Emelanenko","Russian Federation","2011-11-22","LHR-DME. We flew an ageing 737. The plane was packed and everyone had a lot of hand luggage so there was little room for storage. Cabin crew were completely indifferent to boarding passengers and did their best to ignore them. Absolutely no assistance was offered The steward at the front of the plane used his position to glare at everyone. Departure was delayed for about an hour of course no announcements. We were offered a soft drink and that was the last liquid we saw for the next 3.5 hours. One got the impression that the cabin crew had decided that it wasn't worth the bother of attending to passengers and they all walked about with morose and sulking expressions. I would only ever consider Transaero if the price was significantly lower.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","D Smythe","United States","2014-12-22","All time low airline experience. Going through Delta and KLM we somehow ended up on a low-budget carrier from Amsterdam to Marrakech. The material on the plane said Transavia -—never heard of it until I pulled the card out of the seat pocket after the flight attendant defended the lousy customer service by offering the description “ low-budget”airline. I didn't realize that I had reached the airline hinterlands when I booked through Delta. (The first leg of the trip was KLM which I would fly any time). When we boarded the plane it was freezing cold so I walked down the aisle in search of a blanket. Found some. Was told by the flight attendant that I could not have one they weren't officially offered on this flight. That was a first. Then the drink cart rolled down the aisle. We asked for water and a cup of hot water. Then they waited for payment. My husband handed back his bottle of water and I was informed that my waxed paper cup of hot water would be 2 Euros. In the most condescending voice imaginable he explained that the purchase prices were listed in the seat pocket. I said it didn't cross my mind that there would be a price for water and I handed it back. The flight attendant said he was quite sure that low- cost airlines in the US charged for everything. End of discussion but never in my airline experience have I paid for water (or any other soft drink). Just saying pay attention to the co-carriers and know what you are getting into. If I had known I would simply have bought snacks and drinks in the terminal. Schipol Airport has fabulous markets and shops I could have been well-supplied for the flight if I had known to be prepared.","","","Economy","","5.0","1.0","1.0","1.0","1.0","","","2.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","B van Sante","Netherlands","2014-10-20","AMS-GRO. Gerona return on descent flying times. Both in/outbound flights were delayed 1h to 1h30. Staff on board were friendly but BOB product is expensive prices at GRO airport were 30% less. Both flights were on a B738 both hired outbound GOL inbound Kulula South African with overhead entertainment and better seat pitch. A good choice to fly direct to Costa Brava. Gerona airport is a nice convenient airport. Upon arrival during heavy rainfall we where transported to the terminal by bus while next door Ryanair passengers had to walk. Transavia obviously being a good LCC.","","","Economy","","6.0","2.0","4.0","2.0","2.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Sutherland","United Kingdom","2013-08-29","Bangkok - Clark round trip. Due to their dreadful on time record over the past 12 months it seems like Tiger have had enough of SE Air operating this service and it's now a Tigerair operated route. Bang on time departures and early arrivals on both flights (something the SE Air never managed). The aircraft is the same but the Cabin Crew are in Tiger uniforms. Hopefully the reliability (and the low prices) will be maintained.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","G Pasternak","Australia","2013-08-28","Read a lot of bad reviews about Tiger and was hesitant to give them a try. However with a deal I could not refuse my fiancé and I flew from Gold Coast to Sydney. On arrival at the airport we were upgraded to Emergency row seats for free. The aircraft left the gate on time and arrived in Sydney 5 minutes early. Flight attendants were very pleasant. Would fly again.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"tropic-air-belize","/airline-reviews/tropic-air-belize","Tropic Air Belize customer review","Andre Franca","Brazil","2013-07-11","SAP-BZE-FRS. I had two flights with this regional airline this past month! Ssmall grand caravan planes but both clean and spotless! flights on time crew friendly! Due to the size of the aircraft there's no FA on board. Price paid fair I do recommend if you're flying to Belize.","","","Economy","","7.0","2.0","4.0","0.0","","","","4.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Charnley","United Kingdom","2012-10-02","Flew Manchester to Antalya and back. Hopefully I will never have to fly with Thomas Cook again as it was not a good experience! Flights were booked as part of a package deal. We picked this holiday because it had semi decent flight times (departing 3pm out and 10pm back). When filling in the API online I found that the flight times had been changed to departing at 7pm and 2.30 am. No communication about this from TC. Their response was 'oh you should have had a letter'. Yes I should have but I didn't! Checked in online no queue for bag drop but told flight delayed by 3.5 hours. Then 4 hours. Finally called to gate to be told that although plane is here there is now a technical problem and we'll be updated in an hour. Bearing in mind how long people have been in airport (and some of them drinking) this does not go down well especially as all airport facilities now shut. Eventually boarding commenced and we set off at 12.30 am. The flight was just about bearable - rock hard seats that don't recline and no seat back pouches to hold water etc. As plus point the food was good. Coming back at least we weren't delayed but you can't check in on line for the return flight. We weren't at the back of the queue and we stood in line for 1 1/4 hrs. Same rock hard seats and less leg room - we were on the same row as we flew out on and there was a noticeable difference. The only good thing I can say is at least the luggage arrived.","","","Economy","","1.0","1.0","3.0","4.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Malcolm Roberts","United Kingdom","2012-10-01","Travelled Birmingham - Paphos return on one of their ancient 757's and have never experienced such little leg room. My wife stands 5'2"" and found the seats cramped as I had an aisle seat I spent most of the time standing on a flight lasting well over 4 hours. When the staff enquired why I was standing for so long I explained the space situation and their lack of interest was underwhelming. Never again.","","","Economy","","2.0","1.0","2.0","3.0","0.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Mike Howells","United Kingdom","2013-10-15","Gatwick to Larnaca Cyprus 18 Sep 2013 for flight only. As we thought seat pitch would be similar to Easyjet Aer Lingus and Ryanair we did not book premier seating. Wrong decision. We were right at the back of an old 757 in row 36. At 6'4"" I could just get into the seat but could not sit back so stood until just before take off. A steward noticed me and after being told the seating was unacceptable arranged for alternative seating once airborne. Better. My wife at 5'5"" could just sit down but uncomfortably. The seats had been crammed together so the pitch was too short. The seats were also narrower and the other 3 in our party had an uncomfortable flight out. During our week away I was constantly fretting about the flight back so the holiday was less than restful. On returning to Larnaca for the flight back we arrived early and the Thomson staff tried to convince us that the seat pitch was the same for Easyjet etc and we had not been relegated to the back as we had booked a flight only. They failed on both counts. However we then booked 2 premier seats as no more were available so the 2 men had plenty of legroom but no better seat width while our wives behind us had to suffer our seats reclining on their own. We were again in the back of the aircraft. The seats were uncomfortable as any padding had long since been compacted. Many other passengers in the back agreed they were much too restricted.","","","Economy","","","1.0","4.0","0.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Gayle Kelly","United Kingdom","2013-10-09","Flew Birmingham to Sanford. Upgraded to premium but it was not worth the extra money. The seat base was like sitting on a plank of wood no padding and really uncomfortable. If you suffer with lower back problems or sciatica you will probably be in pain after 8 hours. The back of the seat and the head rest were fine just strange that they had not put padding in the seats! There is more than enough leg room though so that was good. The width didn't feel any bigger than normal and the worst thing was the armrests were hard plastic and after an hour I had to pad them both using the blankets they gave us. Not impressed. The entertainment was ok but the system was temperamental and kept stopping the films. Although the cabin crew did apologize not really their fault though. The food however was really nice. I don't know if it was a difference to standard but we enjoyed it. Overall though I wouldn't bother upgrading - waste of money.","","","Premium Economy","","7.0","1.0","3.0","4.0","2.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Creasey","United Kingdom","2013-10-09","Gatwick to Aruba August 2013. Outward flight was good and worth the upgrade price. Staff on outward trip were very good and food entertainment and service very good. The return trip unfortunately takes our rating right down. Food was overheated and dry. Wine served after the meal had been eaten and roll served after the meal. Only one hot drink offered. Staff seemed more bothered about getting duty free goods sold. Rubbish and survey form not collected on our row. Ran out of orange juice at breakfast serving and given plastic cutlery (not usual in premium class). The return trip experience means that we would not travel premium with Thomson again. Probably just as well to just book extra leg room seats in economy class.","","","Premium Economy","","4.0","3.0","2.0","2.0","4.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","H Wallach","Israel","2011-10-31","The food was mostly awful. Out of 4 flights (Tel Aviv-Moscow-New York and back) food only edible New-York-Moscow. The crew knew little English and didn't make much of an effort to help. Newspapers were Russian only. Moscow-New York there was no audio or movie and we were offered to rent a video game for 40 USD - on the flight back there were movies but all in Russian.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","R Dhillon","United Kingdom","2011-10-26","DME (Moscow) to LHR. Good check-in staff but from there things were not up to scratch. Inflight announcements indecipherable cabin crew unfriendly and food and service definitely not up to international standards. Needs significant improvement.","","","Premium Economy","","1.0","","","","","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Freitas Diogo","Portugal","2014-10-13","Madeira to Porto and return - their product seems consistent without odd boarding procedures for hand luggage or hidden fees which often happens in other major European low cost airlines. Everything is very clear and simple with flight attendants being professional planes clean and no major delays.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","L Brittain","United States","2014-08-03","One leg of a Houston-Casablanca trip was operated by Transavia (Casablanca-Amsterdam) although it was booked under a KLM number. Unable to pre register for flight. No refreshment at all served on 3.5 hr. flight not even soft drinks. Any refreshment had to be paid for.","","","Economy","","3.0","2.0","4.0","1.0","1.0","","","0.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","V Sitaraman","India","2013-08-19","17 Aug 13 Flight TR2639 from Chennai to Singapore and flight TR2204 from Singapore to Bandung. Both flights left on time. First flight arrived 25 min before time and the second arrived 5 min before time. Check in at Chennai was slow probably because I arrived 150 min before departure. Only two counters were open. The third counter opened after 20 minutes. In all it took 40 min to check in. For both flights I had booked seats on the first row at some cost but it seemed to be worth the money. There was no one else in the first row on both flights although the flights were quite full. Crew was very friendly on both flights. Tiger now transfer baggage between many connecting flights at SIN (for a USD 13 transfer fee) and this does away with the hassle of passing through immigration retrieving baggage and checking in again.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Julie Evans","Australia","2013-08-19","Two Tiger flights. Sydney to Mackay and Mackay to Melbourne. Inflight staff on both flights were extremely happy and friendly making both flights very enjoyable. One flight arrived early the second flight was late but pilot and staff were very apologetic But all went well. A good safe flight.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Babette Graham","Australia","2013-08-15","Return flight Melbourne to Cairns as family of 4 travelling with 2 kids under 2. Bags slightly overweight at check in lady told us we had to re-pack and then do the full line up again (about 45 min). We protested (just wanted to take things out right there and then instead of lining up again with 2 babies) and whilst she was gone to look for her manager took a couple of items out into hand luggage so weight was fine. She seemed surprised at us able to do it quickly and processed us. She just followed process but it wasn't very customer orientated nor efficient as we ended up waiting for her return as did everyone else in the line up. Return flight was fully booked with the exception of 1 seat which the check-in manager strategically placed between my husband and myself so we got 3 seats for the 4 of us which made all the difference (to us as we'll as the poor person who would have been sat next to us). Staff very friendly very reasonable fares pretty much on time both ways. Baggage claim on arrival in Melbourne tough as no staff around and 2 adults + 2 babies + suitcases + hand luggage + buggy and carseat difficult to get through gates without help. Had to ask other passengers for assistance. All in all great value for money!","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Morrissey","United Kingdom","2012-10-01","Quite easily the worst flying experience that I have ever had to endure. I had a flight only deal to Naples. The flight was originally due to take off at 8.30. We were then advised there was a delay until 12.30. We then turned up at the gate with a boarding card to be told we had been put on another flight that would not leave until 16.30. We actually took off at 17.30! We received 2 x £6 vouchers for our inconvenience. We also suffered a 4 hour delay coming back. Lovely. There were 2 couples who had missed connecting flights to Ireland and Scotland who then had to purchase new flights at their own cost. Thanks Thomas Cook for ruining mine and many others holiday.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Willacy","United Kingdom","2012-10-01","Flew to Rhodes from Manchester on 22nd September. 5 minutes before gate opened were told we'd have to be bussed to East Midlands. Three 52 seater coaches showed up for over 200 people. Do the maths. When at East Midlands airport flight was delayed for a further 30 minutes. Given £6 vouchers each as compensation. Didn't cover the cost of a coffee and sandwich. Flight back from Rhodes on 29th September was late by over 2 hours. Won't be flying Thomas Cook airlines again.","","","Economy","","2.0","2.0","3.0","1.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Teresa Smith","United Kingdom","2012-09-30","Just got back from Egypt lovely holiday except the flights. It is the last time I will fly Thomas cook. The leg room was terrible no space at all. The service was slack we travelled as 4 but had to sit scattered all over the plane.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Mary Chilcott","United Kingdom","2013-10-07","Bristol to Sharm el Sheikh - Sept 2012. Plane left on time - but 5-6 hours without onboard meal or entertainment is not my idea of good service. They have plenty of time to go up the plane selling you drinks and duty free so what's the problem with serving a meal. No storage on back of seat in front of you and very little room for the tray to come down. I shall avoid Thomson short haul in the future.","","","Economy","","3.0","2.0","4.0","2.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Horncastle","United Kingdom","2013-10-07","Gatwick to Sanford out 21st Sep return 3rd October on Dreamliner. From moment of booking holiday to flight just a bad experience. Have flown Thomson before upgrading to premium which was good this time thought we would not bother upgrading because seats were bigger and we had booked extra legroom seats - economy in Dreamliner is not my idea of comfort. We sat in row 10 and that is just behind premium seats. In premier seating they have two toilets for roughly 70 people we were told we could not use toilets just in front of us. Staff are constantly up and down plane with trolley you can not get past I was queuing for toilets with 3 other people when flight attendant said can you use toilet in row 40 so I did and on way back got stuck outside toilets with 3 other people and flight attendant said can you not congregate outside toilets. Food was dreadful going out was chicken rice in mushroom sauce it was disgusting and none of us ate it. Later on we got a mini Milky Way. On way home we had beef cobbler that was not too bad and a Danish pastry with smoothie. Would never do long haul with Thomson again.","","","Economy","","","1.0","2.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Jamieson","United Kingdom","2013-10-07","Very poor customer communication and information in flight from Sharm el Sheikh to Edinburgh on 5/10/2013. Flight was delayed but no info provided in the terminal. Once on board could sense strange attitude amongst the cabin crew but they waited till the flight was about to leave before letting us know that we were being diverted to Newcastle because of runway work at Edinburgh. No information on why Newcastle not Glasgow which is considerably closer. No information on expected arrival time in Edinburgh taking account of bus journey from Newcastle. No decent opportunity to let people collecting at Edinburgh (taxis family) know of delay which given 02.45 arrival time was very worrying for people. No additional food or drinks provided even though the overall delay was 4 hours. During the flight the cabin crew were very inattentive instead talking with each other almost non-stop and at one point all moving to the forward area to talk. The curtain does not mask noise and for those of us near the front it was impossible to sleep due to the cabin crew being so selfish. The cabin crew kept going on about how they were affected by the outgoing flight being 1 hour late and failed to see the customer perspective since we faced a bus transfer and a 4 hour delay. They are paid to do their job which includes customer service. They made 1 trip through with the drinks trolley then each announcement focused on their offers of scratchcard duty free and then charity collection. One of the worst crews I have ever seen in action.","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","A Denisov","Russian Federation","2011-09-13","Moscow to Hurghada Monastir and Antalya. All flights were on B747 old ones but well maintained. No delays smooth and efficient check-in. Business Class Lounge in Domodedovo was pretty comfortable. Seats were huge (as the aircraft's were previously with some Japanese airlines they kept what was First Class and offer it as Business). Cabin crew were courteous and efficient. Meal was excellent generous portions with a good selection but the main thing was the quality of food was of a high standard.","","","Business Class","","10.0","","","","","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Phillip Watson","United Kingdom","2011-08-28","LHR-DME-SVX Decided on Transaero as the price was quite good compared to other companies and an excellent safety record. Premium Economy on the outward flight and Economy on the inbound flight. Flew on aging Boeing 737's and decor was faded. We were put in the front row on both legs outbound as we were traveling with our children. However the airline doesn't supply bassinets. The onboard service to Moscow was good with helpful FA's and for the first time I can remember we were given the baby and child's meal I had ordered. The leg room in Premium Economy is excellent and I would recommend Premium Economy on this airline if you are flying with children. The problems started in Moscow. We were told that we had to pick up our baggage in Moscow but we had prepared ourselves for that. However when checking our baggage into Moscow the airline refused to take our buggy past security as they did at Heathrow and insisted it be placed into the hold as luggage. We were told it was either too heavy too complicated or some other reason. The reason was made clear as they said don't worry about having to carry your son because you can hire a buggy which can be taken past security for 200RUB. This is a blatant rip-off and a cheap attempt to make money and the Transaero representative was rude and offensive even for Russian customer services. We felt we had no choice but to hire one and we boarded the connecting flight. The service was not as good and the FA's had a bored and disinterested approach although we did get our child and baby meal again. On our return flight we were told that we didn't have to pick up our luggage at Moscow but that the buggy would have to be taken into the airplane and we would have to pay another 200RUB in Moscow. At Moscow we also discovered that for some reason the check-in assistant had put myself my son and my wife in random seats in the aircraft to London and it was only with a fellow passenger agreeing to move that we could sit together. When another passenger asked what was going on and we explained she just shrugged and said that's what you get when you fly Transaero The service was a bit erratic to London when we asked for a pillow for our sleeping son after take off was told curtly that they had run out and quite a few were impatient with other passengers.The food was quite good on all legs but no drinks runs were made. Only the London Moscow flight had any IFE which was an old Soviet cartoon played on a VHS player. However to listen to it you had to pay 200RUB for the headphones. On the Moscow London flight they were handing out portable media players to watch movies but you had to pay 500RUB to hire one. The trip had some good areas when the service is good it is good. It has the potential to be a very good airline but it needs to be more consistent with its service on the flight and stop trying to add extra charges before and during the flights and as with other Russian airlines it falls down badly on customer service. It is 2-star airline but it could be so much better.","","","Premium Economy","","5.0","","","","","","","4.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","M Northouse","United States","2011-08-07","JFK to DME then to Kazan. Overall the flight was enjoyable. The food was much better than we received before from Aeroflot. The crew was nice and spoke mostly Russian but did try to speak english. On our way back from Kazan to Moscow DME they wanted to charge us extra for our baggage. My wife tried to explain to them that this only one leg of an international flight to New York JFK. After a while they waived the extra baggage weight fees. Overall I would rate Transaero about a 7 out of a 10. We did have a 20 hour layover in Moscow (DME) because not enough flights to America.","","","Economy","","7.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","E Fenech","Malta","2014-05-17","The flight from Malta to Orly and back was as good as any other service but the ground handling staff at Orly airport at the check in were atrocious. Passengers had the hold and hand luggage allowance clearly printed on the ticket but this information was not in the check in computers. The staff chose to believe the computer and not the customer with the ticket. Some people took over an hour to be processed. Most of the staff showed no manners in dealing with such a problem and one member just closed and walked away. In the end all passengers won the day but Transavia lost a lot of goodwill.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","S Inskip","Netherlands","2014-05-08","Flew from Malaga to Rotterdam on 28th May. Flight was delayed due to a birdstrike (unavoidable) There was however no replacement plane in Spain so one was sent from Amsterdam. The delay meant that Rotterdam would no longer be open on our arrival and we would have to fly to Amsterdam instead. A bus was provided to take people to Rotterdam. After receiving 15 euros for food there was no crew around to provide help to passengers who needed to change/arrange pick ups at Rotterdam or if there were other issues. There was no free internet to contact people electronically. Furthermore the plane became later and later without explanation. Once the plane arrived at 2am (6.5 hours late) there was no offer of food or drink on the plane (not even water). The staff were generally rude and unhelpful (with one woman just walking off when people tried to ask her questions). I understand the delay was avoidable but the customer care really was appalling.","","","Economy","","","4.0","2.0","2.0","4.0","","","2.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Rod McGuire","Australia","2014-04-21","Booked months ahead for Amsterdam-Casablanca mostly due to the favourable price. Easy check-in and staff both there and at the gate rigorously enforced the cabin baggage limits. Minimal legroom but that was not unexpected on a low-cost company. Hand baggage screening was thorough but slow which probably accounted for a small delay. All food/drink was buy-on-board so chose not to partake.","","","Economy","","7.0","3.0","4.0","0.0","1.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Cooper","Australia","2013-08-12","Flew Tiger to Melbourne arrived only a little late and then endured the most horrendous 25 minutes waiting for luggage to be unloaded. Trapped in a wire enclosed area with a one way revolving gate - any passenger who left couldn't get back in. Couldn't leave without luggage no staff at all present just a lot of shocked looking people. Never again.","","","Economy","","3.0","2.0","3.0","2.0","3.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Mark Thompson","Australia","2013-08-11","First time flying on Tiger and we flew from the Sunshine coast to Melbourne return I was impressed with the contact and confirmation via email price $59.00 each way (booked 4 months earlier). Service attendants friendly nature cleanliness of the planes and departure time (only 10 minutes late both ways ). The seating is fine we were lucky to be seated in the emergency exit for the first flight snack variety and price as per normal low cost airlines I would recommend Tiger and with the option of flying from either Brisbane or the Sunshine Coast have a great advantage of finding a cheap fare to Melbourne.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Carr","United Kingdom","2012-09-27","East Midlands to Ibiza 16th Sep returning 23rd Sep. Airbus 321 both ways. Flight left early on both trips staff were friendly and professional and smartly turned out vegetarian option meal was delicious on return journey but breakfast was bland. My husband is 6'4"" and his leg room was much better than Thomson's 757 that we experienced last year was able to actually get his feet on the floor unlike the 757. On this experience would travel with TCX again.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Kayleigh Pickering","United Kingdom","2012-09-25","Flew from Gatwick to Hurghada on 14/09/12 - service was not great - the inflight entertainment was terrible the film was shown on old-style televisions and the picture quality was awful. Food was actually very good for plane-food the leg room was laughable! I'm only 5'5"" and my knees were touching the seat in front so I dread to think how it must be for those who are actually tall! The flight back into Gatwick on 25/09/12 was awful - again the leg room was awful the food was not as good. The worst thing was the absolute lack of inflight entertainment - a 5 hour 29 minute flight with no entertainment is a absolute disgrace. Extremely disappointed - would have expected if we had flown with EasyJet or some other budget airline but for an airline such as Thomas Cook this was completely unexpected and very disappointing! Very reluctant to book with Thomas Cook in the future and we have used them for many years.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Joan Critchley","United Kingdom","2013-10-07","Just flew back from Antalya on the new Dreamliner. Very impressed with plane loads of room to move around cabin lots of leg room while seated. Good choice of entertainment available. Cabin crew try to sell headsets at £2.50 but headsets for iPad and iPhones work no problem. Overall a very enjoyable flight.","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Mclean","United Kingdom","2013-10-02","Outbound LGW-Zante 20th Sep. Inbound Zante-LGW 1st October. Actually impressed on the two flights and very happy 737-800's both times were in good condition and comfortable in both instances. Cabin crew on both occasions were also friendly and did a good job especially with the young families aboard. Only poor condition of the cabin was actually due to infantile graffiti on backs of seats. However solid flights and would definitely use again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Phillip Cook","United Kingdom","2013-10-02","ACE to LGW TOM4767 29th Sep. Return flight was in principle a repeat of the outward sector but his time we were more exhausted for hanging around hotel foyers most of the day. Check-in quick and efficient flight departed on time excellent flight progress updates from the skipper. A newer version of a 737-800 with irrelevant so called Mood Lighting but oh dear still that ""Very Noisy"" cabin the flight was a repeat of the outward in terms of none service & active selling by the crew from the trolley. Most people seemed to have become aware of this version of highway robbery so business wasn't so brisk. Thomson Airways are clearly a mover of people with little understanding of passenger wellbeing. Their one salvation is the highly innovative cabin safety video which provided brief amusement in what became another dismal flying experience.","","","Economy","","","2.0","2.0","0.0","0.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","A Kelly","United States","2011-06-30","It was not super luxurious but it was totally fine and definitely nicer than my last Aeroflot flight. The flight was a little late (less than 1hr) seats were a normal level of comfort food was abundant and pretty good as airline food goes. It's not like one of the established European carriers (no choice of 46 movies etc.) but all in all I felt like they had their act together and would fly with them again. Given the low price it was an exceptionally good value.","","","Economy","","9.0","","","","","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","O Segal","Israel","2011-05-26","TLV to JFK with a change of planes in Moscow (DME). Everything about this airline was frustrating. It is almost impossible to get anyone on the phone either in Israel or NY. You cannot pre-select seats. Despite what I was told they were not able to issue a boarding pass for the second flight when I checked in for the first flight. In general the attitude of the flight crew was that anyone who did not speak Russian didn't rate much attention. Despite the attractive fare I will never consider flying with them again.","","","Economy","","4.0","","","","","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Jerry Leibnits","United States","2011-01-28","New York JFK to Moscow. Surprisingly cheap tickets and good service in economy. The crew spoke good english and were courteous. Both meal services were quite nice taking into account free wine selection. Tea/coffee and ice-cream service in the middle of the flight looked like a compensation for the non-existent IFE (program on the overhead projectors and monitors was only in Russian).","","","Economy","","8.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Alexander Mokretsov","Russian Federation","2014-04-06","Had a very good flight from Marrakech to Amsterdam with Transavia. The flight was on time very good plane. Flight attendants were very helpful and nice. The leg space was quite decent and the seats comfortable.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","McClure Alan","United Kingdom","2014-03-22","Flight from Sal to Amsterdam via Banjul. Despite paying extra for my front row seat was told that from Sal to Banjul was free seating so ended up in row 5. No big deal as a light load. Order restored in Banjul and back in the correct seats. Flight from Banjul to Amsterdam very good crew attentive and hard working IFE available and excellent aircraft with new sky interior.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Emmanuelle Lira","France","2013-10-09","I flew from Paris to Naples and the flight was 12 hours late. I had an important event in Naples to attend. Nobody from the crew was able to tell us what happened and when would the plane actually take off. This was an appalling service that I absolutely don't recommend to anyone.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jon Zdricolei","Australia","2013-08-06","I took advantage of an early promotion and booked 6 months in advance family return tickets Melbourne-Sydney. Three weeks before the flight Tiger changed both fly out fly in times to later times thus cutting short the planned activities. The flight out was reasonably on time (late 20 mins). One day before the return flight someone phoned me and told me the flight was cancelled and I was offered either 8.45 am or 4 pm as opposed to 7.55 pm. Considering the early check-in and travel to the airport this change wasted my entire day (Monday). Adding to the fact the total cost wasn't greatly cheaper then Virgin (my mistake for not checking the taxes and fees) I know that was the last time I flew Tiger.","","","Economy","","2.0","3.0","4.0","0.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P McLean","Australia","2013-07-28","We found Tiger to be a great airline when traveling from Singapore to Hanoi. The check-in was great with early check-in available at Singapore airport We had purchased Board-Me-First which is a definite advantage and we found the in-flight staff to be lovely. We would fly Tiger again.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Walton","Canada","2013-07-24","Arrived in Singapore with 2 hours to get on my Tiger Air flight to Hong Kong. Got my boarding pass with my checked bag fine and carry on bag fine. Just about to go through the Departure and was followed by a Tiger Air employee who said that my partner and I needed to also weigh our 2 other personal items we were planning to take on board along with our carry on. The extra purse and wrapped paintings were 13 kg total and our extra cost would be $390.00 ($30 per kg). We decided to remove some items and we did that as soon as we found out. We just did that and were told that the flight was now closed and that we would have made it if we had just paid the extra weight charge of $390. Had to purchase new air tickets for a flight the next day.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Palethorpe","United Kingdom","2012-09-25","We have flown Thomas Cook for may years always to Kos this year we were due to leave Kos at 01.10 hrs but were delayed by fog. All incoming flights diverted to Rhodes or Athens we had already given our luggage in prior to the announcement of the delay but the Thomas Cook reps were superb they returned our luggage we were then transferred to a hotel and kept informed of the expected time of departure collected and returned to the airport. On the return flight a meal was given to all passengers free of charge we had already booked our meals but thought it was a very good gesture by the company they did their best under very difficult circumstances. My only complaint is that they are no longer flying to Kos from EMA and as we go there twice a year we are not looking forward having to travel to Manchester as we only live 11 miles from EMA.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Ian Moses","United Kingdom","2012-09-25","We had return flights from Glasgow to Bodrum. I doubt if the person who designed the seats and the pitch has ever had to fly in them. I would rate myself as an experienced traveler but I have never experienced such uncomfortable back breaking seats in any of my travels in addition there is no seat pocket for your personnel items books Ipad iPod Mp3 player water etc. I am afraid after this experience Thomas Cook will be my airline of last choice.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Phillip Cook","United Kingdom","2013-10-02","LGW to ACE 22nd Sept Tom4766. Check in was quick and efficient departed on time from there everything went downhill. A full cabin no seat choice offered no food distributed no drinks distributed all required either advance or in flight payment on a nearly a four hour flight. This is as close as I have come to being treated like cattle I was made to feel guilty when I asked asking for a fruit juice or a drink of water. Crew very nonchalant addressing my wife and myself as Guys or me as Mate which I wasn't. Also very intent on emptying their trolley this was stacked with paper cups containing tea and coffee or a pre-packaged food menu which most people left scratch cards & some charity nonsense was thrown into the mix. Boeing 737-800 very noisy cabin in comparison to Airbus single aisles. Skipper provided excellent updates on flight progress and highlighted areas of interest first class. The name Thomson Airways is a contradiction in as much had I been transported on a cattle truck down the M1 for four hours I would likely by law have had better service never again.","","","Economy","","","1.0","2.0","0.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Rob Sidley","United Kingdom","2013-10-01","LGW-KGS-LGW. Was not looking forward to this trip having read previous reviews! Late take-off due to aircraft late in from Ibiza plus techie with wheel replacement required at Gatwick but very informative pilot who kept us informed regularly at the gate. Clean new aircraft seat configuration tight but I guess that's charter for you. Everything chargeable on the flight but I didn't think (alcoholic) drinks cost unreasonable though a cup of tea on the return flight at GBP2.50 was a little bit steep! I ate at Gatwick on outward bound so cannot comment on food though menu clearly snack driven and probably not good value for money from what I saw. Cabin crew ok. All in all I can't complain about the flights. I was travelling flights only and only had cabin luggage so on that basis I was happy with the flights.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Mark Betts","United Kingdom","2013-09-29","We flew on the new Dreamliner in premium on 19th September. We normally fly BA from Gatwick but could not be bothered with the 4 hr drive down but I wish I had. The crew on both flights were poor unprofessional and quite frankly Thomson needs to sort their customer service out. The premium seat were uncomfortable and my wife who is a size 10 could not get out of the middle seat when the front seat was reclined! How in an emergency would they get out! Overall very poor and would not use again.","","","Premium Economy","","2.0","2.0","1.0","1.0","4.0","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","David Loeffen","Canada","2011-01-25","YYZ-DME-KBP return. Online check-in for flight out worked fine some issues on return flight but quickly resolved. Food was acceptable cabin staff were terrific with good language skills in both Russian and English. Minor time delays on return flight but not fault of airline.","","","Economy","","8.0","","","","","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Kate Kuhl","United Kingdom","2011-01-11","I would recommend to stay away from this airline. It is impossible to get in touch with anyone in London. If you need a letter confirming the delay for insurance puposes you need to fill out a form in Russian get is signed and stamped by a solicitor pay a fee of about £12.00 through a Russian banking system and hope that within a month they will send you this letter.","","","Economy","","","","","","","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Sheila Bonnick","United Kingdom","2010-12-22","We have been stuck in Moscow for some days now. Admittedly the weather crisis is not the airlines fault but the attitude of the staff at Moscow Airport is unacceptable. Some of the staff even had a smirk on their faces as if they were celebrating our misfortune. The others just didn't want to know. After 15 hours we were banished to a dirty hotel and the next day missed the bus back to the airport due to bad communication so we couldn't board the afternoon flight.","","","Economy","","1.0","","","","","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Ignatenko Natalia","France","2013-09-08","ORY-KEF. Online check-in was not working but the check-in at the airport was fast an efficient. No meal included but the flight is so late that you probably would not want to eat anyway. Helpful and understanding staff overall a good experience considering the price.","","","Economy","","8.0","3.0","5.0","3.0","2.0","","","5.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Vincent Das","Netherlands","2013-08-27","I flew with Transavia 3 weeks ago from Eindhoven to Tenerife. We had some problems but I liked how the airline dealt with them. Also we flew very cheaply. The food was okay. The inflight movie was a good movie but you needed to buy headsets! I really can recommend the airline for it's customer service on-time and excellent cabin attendants. Shame about the movie but it's a good airline and I recommend it.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","N Antunes","Portugal","2013-08-19","4 Aug 2013 Porto - Funchal (Madeira) TO 3406. Return 12 Aug 2013 Funchal (Madeira) - Porto TO 3965. It is a low cost airline but compared to others it is probably best that I've travelled. Checked in fast and went to assigned seats.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Hauge","Denmark","2013-07-24","Route DPS-SIN RI834. Flight was late and it seemed that crew did not care - boarding and after boarding was slow and inefficient. First 1 hour late boarding added 45 minutes to the delay. To my surprise its not permitted to consume beverage or food that is not purchased on the plane. Check-in granted a connect in Singapore to our next flight but it turned out not to be the case on arrival.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Sutherland","United Kingdom","2013-07-11","BKK-CRK-BKK Tiger Flight operated by SE Air. On check-in I was told the flight was on time. An hour later it had slipped 4 hours and a couple of hours later was further delayed. It eventually turned up 10 hours late for a 3.5 hour flight to Clark. No apology explanation or acknowledgement of the delay was made by any crew member. A week later on return to BKK they cancelled their Monday flight a few days before travel and offered a refund or a Tuesday flight. Dreadful service.","","","Economy","","","3.0","1.0","0.0","1.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","S Harris","United Kingdom","2012-09-24","Flew from Gatwick to Hurghada 18/09/2012. Initially delayed by 4 hours which was annoying but not the end of the world. The real horror was to come which was the woeful state of the 757 we would travel in to Egypt. A very old plane with trim filthy or missing. The worst thing was the totally inadequate seating space (I can't bring myself to call it leg room as there was clearly no room for your legs). I am 5'8"" and could barely squeeze in the whole experience was so claustrophobic that I am dreading the return flight. The inflight entertainment was laughable with pull down black and white TVs which appear to have been acquired from a 1980's defunct coach fleet the temperature also did not help the overall experience although went some way to acclimatise us to the heat of Egypt. The holiday itself has been fantastic and such a shame to be so spoilt by the flight.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Chapman","United Kingdom","2012-09-24","Gatwick-Kalamata out 16th Sep returning 23rd Sept. Going out flight was much to time and smooth journey. Argument beside me when lady decided to recline her seat to dismay of person behind her who I think was still eating. Return journey was originally delayed 1 hour - 'due to late arrival of incoming aircraft' - then extended to approx 4 hours as the aircraft was diverted to Bulgaria to take an engineer and parts to a stranded aircraft. Kalamata airport is small so there were not enough seats and the snack bar ran out of food (eventually they opened the arrival area to accommodate us). We were updated but beyond a complementary drink on board little was done to alleviate the considerable inconvenience. The real drawback of flying Thos Cook is the check-in system. Unless you pay extra for an allocated seat you cannot check-in on-line so have to join the one common queue for all their flights.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Kramer","United Kingdom","2013-09-25","I flew from Gatwick to Aruba in late June 2013. Flight took off exactly on time - flight staff were all very attentive and well mannered. Food and beverages were adequate given that we were traveling economy. My wife had a vegetarian option for her meal but said that it was unappetising. The seat back entertainment was mach appreciated on a 10 hour flight. I note quite a few negative reviews on here but honestly I would struggle to find any issues to raise.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Janet Dean","United Kingdom","2013-09-24","My husband and I have been flying with Thomson for over 10 years and have experienced small planes big planes old planes. But have always felt safe (I'm nervous flyer). We got back from Zante 14th September on a new plane and went out on a new plane. A comfortable flight.","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","J Neumann","Germany","2014-06-23","TUIFly has been converted into a Low-Cost-Airline by May 2014! Only 15kg of baggage are allowed and no inflight- service is provided. The flight from Crete to Germany was on-time but it seemed the aircraft cleaners did a very poor job. Booked with a package-tour this product is unacceptable! Unfortunately the rating system requires at least one star even for not provided services (Food/Beverages and Inflight Entertainment).","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","T Waters","United Kingdom","2010-12-14","Flew from Moscow to LHR (BMI codeshare). Quite happy with experience - decent service at very cheap price.","","","Economy","","7.0","","","","","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Alan Sargeant","Kazakhstan","2010-11-04","Omsk to Moscow in Premium Economy. Check in unfriendly and wanted me to pay excess on 2 kg (solved by moving some books to carry on). Not given a choice of seat at check in. Food and drinks OK. Seats normal economy class and rather worn but with good extra legroom. Check in and hostesses did not speak any English. Premium Economy I would rate as normal economy 3-Star airline service. Well below the standard of other Premium Economy.","","","Premium Economy","","5.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","J Rowe","Australia","2013-07-17","Flight delayed due to mechanical reasons 2 hour updates until they told us a plane would be coming in 6 hours from Paris when we were in Santorini. I don't know why they couldn't send one from Athens which is 30 mins away. Ended up being 12 hours in the airport they told us at 19.00 so there was no option to arrange a new flight. Staff rude and not helpful even when just asking for details. Got to Paris at 3am instead of 3pm.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","M Herdman","Spain","2013-06-19","My worst (non)-flying experience. It was during the 11-14th June 2013 strike by French air traffic controllers. Our Transavia flight was due to leave at 19.00 on 12th June. First they pushed departure back to 20.30 then to 00.30 then 00.45. Finally the plane arrived and the passengers disembarked and we anticipated that at last we would be leaving but then they told us the flight was cancelled because they needed the plane elsewhere. No other explanation. The staff maintained minimal levels of politeness but didn't really seem to care very much. They also told us they would not refund the money would not offer another flight hotel or transport really unbelievable. Their recommendation was that we should go home very helpful at 1 in the morning if you live in Spain! The outward flight was also delayed but at least they got us there. The cabin was cramped and the seats pretty uncomfortable.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","H Goldie","Australia","2013-07-08","Flew MEL-SYD for weekend. Flight cancelled on Friday and delayed 5 hours. Due to fly home at 6.45 Sunday night flight also cancelled and couldn't get home until next day. 2 flights cancelled on the one weekend - you get what you pay for I guess but never again.","","","Economy","","","0.0","0.0","0.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R White","Australia","2013-07-07","Delayed at MEL for half an hr for the money we paid I couldn't ask for more was value for money. Cabin crew were nice only a short trip to Hobart. Captain appeared happy. I didn't like walking out to the plane in the wind and rain but like I said you get what you pay for and was worth it. All these negative comments in relation to check in it clearly states arrive 2hrs before departure so it can't be that hard.","","","Economy","","8.0","3.0","4.0","2.0","3.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Frost","United Kingdom","2012-09-23","Never Again. Third holiday in a row that we have flown with Thomas Cook and each time we have suffered bad delays. Last one was from Dalaman to Manchester TCX2985 on 21st Sept 2012. - 1.5 hours late returning to Manchester. Thomas Cook will be our last choice for all future holidays.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Cox","United Kingdom","2012-09-23","BHX-CFU-BHX 757-200 outbound 10th September. Had used online check in so baggage drop was swift and painless. Departed on time cabin clean and tidy cabin crew were friendly and helpful. Seats 31E and F so plenty of legroom although the seats did feel a little narrow. In flight meal good although the gluten free meal could be a little more imaginative. Flight arrived a little early. In bound flight 17th September same aircraft and seats departed on time. Meals good and cabin crew as good as the outward journey flight arrived a little early. All in all a pleasant experience and one I would be happy to repeat.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Winn","United Kingdom","2013-09-24","Travelled to Cuba on 3rd Sep 2013 from Manchester on flight TOM 122/3 returning on 17th Sep 2013. Both the outbound flight and the return flight were delayed 4 hours. We were not given a satisfactory reason just a £5 voucher - what a joke! We have flown with Thomson for years and were surprised to see just how much their service has deteriorated. Aircraft was freezing cold in both directions. We only had one very poor meal on the outbound flight and one even worse meal on the return plus a poor excuse for a breakfast - fruit smoothie and fruit Danish pastry. Only one drink was served during the 10 hours flight - which is disgusting. The cabin crew were not professional at all. They were only interested in trying to push duty free products. We can remember a time when cabin crew looked well groomed and professional. The aircraft's are old and dated and very uncomfortable especially for a long haul flight. Appalling service and Thomson should be ashamed of themselves. I believe that Thomson will no longer be flying to Cuba after April 2014 but they are not geared up for any long haul destination. We are looking at using Virgin next time.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Jones","United Kingdom","2013-09-24","Supposed to travel to Majorca on a Thomson flight ended up on a Jetair (Belgium airline) with a later flight time of approx 6 hours. No inflight entertainment except watching the cabin crew trying to interpret what passengers wanted to drink (poor English) no duty free no snacks available and on return flight a 'free for all when boarding leading to congestion on aircraft. This airline has same livery as Thomson but is a poor facsimile.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Joern Arnold","Germany","2014-03-17","Flew Hamburg to Fuerteventura. Service was ok. But seat comfort was the worst we've ever had! Absolutely no leg space. You couldn't even read the airline magazine! No one was able to put the seat in a sleeping position because you didn't know what to do with your legs! Maybe ok for a short flight but absolutely not for a 4.5 hours trip. Will never choose them again!","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","2.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","H Mutschler","Germany","2013-07-14","Flew Kos a Greek Island to Dusseldorf. Flight was on a Boeing 737-800. Check in was done in the hotel so we did not do it at the airport. When we arrived there we only needed to go to security. Flight left early since boarding was fast so we arrived 45 minutes before planned arrival. Food service was a hot meal noodles chicken chunks and tomato sauce as well as 2 drinks. Crew was very nice and always smiling. Inflight entertainment was free and on overhead screens.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Y Kahanovych","Ukraine","2010-10-25","Online check in didn't work. Airport check in machines didn't work. The check In agent ( no queue) accommodated me at the wrong cabin so at the gate my boarding pass was taken and returned with new seat number. Plane old legroom awful my seat back didn't stand upright. I managed to move to premium economy where I had whole row for myself as cabin was empty. The flight was third full. Crew were okay food was terrible. Flight was on time. The price was ok.","","","Economy","","5.0","","","","","","","1.0","0"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","A Telman","Kazakhstan","2010-09-21","URA to LHR return via DME. Check-in online fine. Personnel on baggage drop off both at URA and LHR (staffed by BMI) helpful and efficient. Planes are a bit on an older side but were okay and legroom in economy premium is good although seats were just what you expect from any regular Y-class seat - not premium at all. DME-LHR on 738 with airshow displaying the aircraft still in yellow TUI livery! b767-300ER on return from LHR - okay leg room and they were showing a film but NO headphones on offer! Food not bad but not too good either but FA's are very efficient and friendly. Overall an average carrier which however takes you from A to B safely and on time. I would recommend this carrier for good fares and will use them again.","","","Economy","","6.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Bob Kimmings","Australia","2013-06-09","Flew from Malaga to Amsterdam. The trip was pleasant and comfortable the staff helpful. Check in was slow with a lot of people travelling. Amsterdam was efficient. I wish all flights were as easy as this.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","John Stubbs","Netherlands","2013-06-04","Flew Rotterdam-Prague return. Both flights clean punctual and cabin crew helpful. Green livery perhaps even more garish than Ryanair's. However just 70EUR for a round-trip Rotterdam is a fantastic airport and there were no problems in Prague. There was even IFE which was an episode of Modern Family and was more than adequate for the 90 minute flight. Would certainly fly with again when I'm back in the Netherlands.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","George Koulakis","Australia","2013-07-04","Flew from Melbourne to Sydney and once again Tiger Air failed. It started with 2 flight attendance who decided it would ok to argue with each other in front of us as one raised her voice to the other while the second mumbled under her breath and stomped off. After getting strapped in we were treated to a 70 minute wait with no explanation as to why we were not moving. Finally the cabin door opened and ground crew took some paperwork from the pilots and raced off back to the terminal only to wait a further 15 minutes before we could head off. Luckily for me I wasn't catching a connection flight that day as I made sure to fly the following day knowing full well what Tiger is like.","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Ptctan","Germany","2013-07-01","SIN-CGK. Typical LCC. Didn't really weigh my luggage. Plane seemed new and clean staff friendly prices on board ok.","","","Economy","","7.0","4.0","4.0","0.0","1.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Lou Sullivan","United Kingdom","2012-09-19","We used Thomas Cook to fly to Tenerife. (TCX1012 and TCX1013). I am shocked that I can honestly say that I have used 2 other low cost companies and had much better experience than the one I have had this week. I found on flight staff incredibly rude unapproachable and miserable. I am 5ft 4 and my poor other half is 5ft 11 and we were rammed in behind people who reclined their seats (how can there be room for reclining seats when you can't even put arm rest up properly or have enough space to sit comfortably?). This happened on our way out and back! On our way back to Gatwick we had a four hour delay. So our 19.20pm flight didn't leave until 23.20pm. As we were both so uncomfortable neither of us could sleep on plane. So by the time we got to Gatwick at 2:45am we had both been awake for 19hours and had to drive 2 hours to get home. This was such a downer to our Holiday. Will never fly Thomas Cook again.","","","Economy","","1.0","1.0","1.0","0.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Pritchard","United Kingdom","2012-09-19","10 Sep LGW-AYT. On time comfortable seats with plenty of legroom (A330) and tasty inflight meal. Friendly and helpful crew. 17 Sep AYT-LGW. On time with good inflight meal and efficient crew but the worst legroom I have ever experienced (B757) 4 plus hours of extreme discomfort unable to move legs and sat so far back in the seat that I was sat on the metal cross-bar. Would/could never fly Thomas Cook again unless could guarantee plane type.","","","Economy","","3.0","1.0","3.0","4.0","4.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Marsden","United Kingdom","2013-09-24","Looks as if I travelled on the same 787 Dreamliner as G Parkinson (16/09/2013) TOM 144 MAN to CUN. (14.09.2013) and return 21/09/2013 TOM 145. Though in economy with legroom of 33/34"" both ways 13A/B outbound and 19A/B inward the flight was comfortable and crew both ways were excellent no problem sleeping on return as fortunately on both legs we had passengers in front who were not the selfish type insisting on reclining seats. The only reason I have downgraded food is because 1): being allergic to mushrooms the meal outbound was chicken a la king and stacked with mushroom (told by wife that it was very good) and 2) breakfast on return was very poor quality orange juice yoghurt and a block of bread/cake with no spread (most people seemed to leave this ""appetizing dish"").","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Christine Wynne","United Kingdom","2013-09-24","Our flight to Paphos on 28th August was all going smoothly all passengers had boarded not by jetty but by having to walk across the tarmac. Everyone was on board the doors were closed and steps taken away before the scheduled time of departure and there we sat after about 10 minutes we were informed by the flight crew that we had missed our slot due to the unavailability of the push back tug and we would not be departing for 1 hour and 45 mins. The plane was eventually pushed back to a concrete stand in the middle of the airport and surround by barriers. We sat there for over an hour and were then informed that when the barriers were removed we would depart. This is not our first experience of delay with Thomson on flights to Cyprus. Our return flight times had been changed twice in a week which we found rather unusual as we were well into the season and would have thought that Thomson would have known there return flight times. In June we have another problem with a flight to Paphos when the computer required a part we were told as this was an old computer it would take time to reboot and so we sat again on the tarmac. What is the problem with Thomson flights to Paphos from Gatwick. As today my daughters flight to Paphos has yet again been delay for over an hour as of now I do not know the problem but when I do I will inform you. It seems that Thomson just want full flights and take any slot available that other Airlines refuse.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","T Cruikshank","United Kingdom","2012-09-24","Flew from Jerez to Dusseldorf trying to get home as cheaply as possible. Flight was €70 one way with baggage included. Crew very pleasant. I do not speak German but this was not a problem for any of the crew. Hot towels on departure hot pancakes for breakfast drinks service little pack of Haribo for descent basket of sweets whilst disembarking all included in the price. This is how flying should be and this supposed ""holiday airline"" put the ""full service"" airlines to shame. I will definitely use them again.","","","Economy","","9.0","","","","","","","4.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","H Mutschler","Germany","2012-07-15","CGN-PMI. Flight on a Sunday before vacation time. Check-in was easy and seat request was honored. While boarding newspapers were available. Flight left on time on a Boeing 737. Coffee and Soft drinks as well as a sandwich was provided free. Last year they served a hot meal. After 1 hour and 55 minutes we reached PMI and bags came after a 25-30 minutes waiting time. Seat are kind of hard to sit it but for a short flight still ok. Screens showed comic films for free headset were charged with 5 euros.","","","Economy","","6.0","","","","","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Zoltan Palfi","Kazakhstan","2010-09-01","Almaty to Vienna via Moscow Domodedovo and return. I was looking for a cheap ticket and they offered the cheapest. I wasn't expecting much maybe that's the reason why I had a very good impression later. For a 2-star airline I think they are really fair. We are both quite tall with my wife so we asked for seats next to the emergency exit where you have big legroom. We got it for every flight. Food was enough and good staff were friendly. Easy transfer in Moscow. Airport was very expensive though. Aircraft a bit old.","","","Economy","","7.0","","","","","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","John Poule","Russian Federation","2010-04-14","DME-KHV-DME Premium economy class. Quite old but still in good shape ex-Gulf Air Boeing 767-300. Relatively cheap perfect schedule for business trips cabin crew spoke good English and were efficient in service and dealing with disgruntled and drunk passengers. 2 regular meals and beverages (Vodka cognac wine) free of charge. IFE virtually none existent except for individual multimedia players for rent (600RUR per flight) with a selection of 15 quite new releases / music and games. On direct flight they turned on general cabin video system with OHP showing the flight info. Built-in audio entertainment system worked ok on both flights. If you want a pillow - be sure to come to a flight attendant and ask it secretly. Same with blankets - the number of blankets on board isn't sufficient and roughly only 40-50% of passengers got them. Nice budget airline for domestic flights in Russia. When choosing it do not expect Singapore Airlines like service.","","","Economy","","8.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Frederik Londema","Netherlands","2013-05-12","Flew back from VLC to AMS on 11/5/2013 with the larger Boeing 737-800 which was fully booked. Unfortunately for some reason it was not possible to check-in online. Arriving 2.5 hours before departure the check-in desk didn't open for another half hour. Check-in was smooth with seats at row 1A/B still available (more legroom). Flight departed 10 minutes late. The aircraft was fully booked but staff managed to get everybody seated in a short time (some seats had been checked-in twice but staff handled this efficiently and friendly). As the computer for credit-card / pin payments wasn't working it was only possible to pay cash for the drinks and meals no in-flight sales. Flight arrived on schedule in AMS but as it landed on the Polderbaan it takes almost another 15 minutes to arrive at the gate (D56). Baggage arrived approx. a half hour later which by Schiphol standards is pretty good.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Frederik Londema","Netherlands","2013-05-12","Selected Transavia for a short break. Outward from AMS to VLC on 5/5. Check-in was done 24 hours in advance and was easy and changed our seats from row 19E / 19F to row 1D / 1E. This row gives you a bit more legroom which is very nice as my wife and I both have long legs. Flight left Amsterdam on time. Staff helpful and attentive. We arrived approx. 20 minutes early and disembarking was quick. Baggage arrived a few minutes later. All in all a pleasant flight.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Patva","Australia","2013-06-26","Travelled SYD-MEL-SYD flight on time nothing to complain for the price paid. Sydney staff were more courteous and friendly and approachable then Melbourne staff. Aircraft is worn out but clean. Inflight crew were presentable.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Nigel Ng","Singapore","2013-06-26","Flew round trip from Singapore to Krabi delayed on tarmac for an hour on SIN-Krabi leg without any notification from pilot on return leg was delayed by 5 hours. On previous trips have faced similar delays consistently. Granted its a LCC but would choose Jetstar over Tiger any day.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Conlon","United Kingdom","2012-09-17","Outbound. 6th September 2012. 7 hour delay. Very poor updates of flight status to passengers. £4.00 voucher given to each person for food and drink - this didn't go anywhere near covering the cost. I got crackers and cheese and some melon that came to £8.20. Inbound. 1.50pm 13th Sep 2012 from Zante to Manchester. Staff were professional and polite.","","","Economy","","4.0","3.0","2.0","4.0","3.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","John Kirkpatrick","United Kingdom","2012-09-16","Gatwick to Hurghada 7th Sep and 14th Sep without doubt the worst flight for many years. Not for the service but seats and lack of leg room. At 6'4 like many of the other comments the pitch of the seat left me with my knees against the arms rests on the seat in front. After an hour pins and needles set in for the next 4 + hrs. I don't know how the company can get away with this. All of us comparing notes when we got off. One thing to note the flight was good leaving on time and the staff all very great. The flight wasn't cheap but disgraceful.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Prior","United Kingdom","2013-09-24","Flew with Thomson as part of package holiday from BHX to RHO and return. Booked extra legroom and very satisfied with the space provided. Both flights on B757 and on time return one had the old style seats thankfully now in dark blue leather instead of hideous bright green of First Choice. Outbound one of cabin crew was ill so spent last hour of flight stuck in seats. Return flight much better. Friendly captain who spent time talking to passengers in first 2/3 rows before takeoff then kept us entertained throughout the journey. Cabin crew very friendly possibly result of captain's attitude. The low scores are reflection of lack of proper food inflight entertainment and high costs relating to extra legroom seats and more luggage allowance. The ""fast food"" style catering is overpriced and smells horrible.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","E Coulter","United Kingdom","2013-09-16","Friday 13th September. Flew back from Naples airport. Do not wish to repeat this experience in a hurry! Flight on way out okay however flight on way back was in an old 757 plane. Impossible to alter air conditioning during the flight which according to pilot was due to the old design of the plane! Several people complained about this. Worst part was the very long wait for any kind of customer service. After waiting for what seemed like hours for air hostesses to serve us we were kindly or not so kindly informed that they had run out of paninis and sandwiches and the only hot food available was soup or chips. Chocolate fingers and Pringles does not constitute a proper meal. Why can't we go back to the good old days where meals were included as part of the flying experience and you didn't have to pay extra to sit with the person you are travelling with or pay extra for going over the miserly 15kg limit for hold luggage. Think EasyJet now provide a better service than Thomsons and their luggage restrictions are not as bad as Thomson. How sad that a once great airline has been reduced to this! The current air hostesses could also certainly do with attending some kind of charm school and at least not be rude about the passengers until they have left the aircraft! Won't be flying with Thomson again in a hurry if I can help it.","","","Economy","","2.0","3.0","1.0","2.0","0.0","","","2.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","R Bilbao","Spain","2011-12-20","VLL-TXL-VLL. Very good trip in a B 737-800. Seat comfortable plane clean and new. Crew very kind. Spanish newspapers available from VLL and a little breakfast plus a sandwich and a drink on the way from TXL. No problems with luggage.","","","","","9.0","","","","","","","4.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","H Mutschler","Germany","2010-08-02","Palma Mallorca to Cologne they serve a hot meal and drink service free of charge. Duty free was offered. Crew nice and friendly. Baggage arrived soon on belt.","","","","","7.0","","","","","","","4.0","1"
"transaero-airlines","/airline-reviews/transaero-airlines","Transaero Airlines customer review","Alexander Mokretsov","Russian Federation","2010-04-06","DME-LED-DME SVO-HRG-SVO DME-PUJ-DME. The airline mainly specializes in international charter flights to vacation destinations with regular flights not being their priority. Every time there were some problems. On the regular flight DME-LED-DME the company failed to issue an e- ticket though the money was charged to my card. The charter flight SVO-HRG was delayed for 6 hours. The flight PUJ-DME was delayed for 3 hours while the passengers had to sit all this time in the plane with AC being turned off. Transaero fleet is fairly old the crew members are rude. Drinks & food onboard are limited. For example I was denied a second glass of tomato juice cause of the ""one glass per person"" policy. In fact probably the only good thing about Transaero is their offer of cheap direct long-range flights from Moscow to destinations like Punta Cana Cancun Male Denpasar etc. But considering that most likely there will be a delay the plane will be old & dirty with no in-flight entertainment serviced by rude crew the consequence of such economy of time & money is likely to be a spoiled trip. I think it is much better to pay more & fly with a stopover than fall victim to Transaero's incompetence.","","","Economy","","3.0","","","","","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Hendrian Syah","Indonesia","2013-05-04","FCO-RTM I rarely travel by air while in Europe and had no expectation with Transavia turned out it was a pretty good flight. Cabin attendants good and helpful. There was only problem during check in when we saw the schedule on FCO departure information screen showing the flight is actually depart one hour before the scheduled time with no explanation. Luckily we were at the airport early and asked the check in staff about that and she had no clue. Other passengers were also confused and unaware of the change. However flight departed on the original schedule. Apart from that the flight was fine and on time.","","","Economy","","6.0","4.0","5.0","0.0","3.0","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Marco Siviero","Italy","2013-04-24","From BLQ to EIN both flights in the afternoon in regular weather situation on a 747-700. Crew were quite fair with passengers both at the airport and on board. They passed only once with the trolley with beverages and food. Average seat space and clean. Just a little delay at on-boarding operations. Online check-in very useful but only for Eindhoven airport it would be great having it at Bologna too. Everything was as one would expect for a low cost company to me and most important I had no bad experience in hidden additional costs as I've had with other (more famous) companies.","","","Economy","","9.0","3.0","4.0","0.0","3.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","L Weeks","United States","2013-06-13","6/3/13. From Singapore to Manila. Family of 4 was seated middle seat scattered rows. We paid $400 for 4 after booking 1 year ago. There was an excess of 25 kg in our luggage which the check in attendant already knew and she still gave us our boarding pass. She left us waiting in front of the counter and came back only to assist and organize the long line behind us. We left and walked to security only to be stopped by a Tiger personnel. He confiscated all our boarding passes weighed all our carry on baggage and demanded that we either re-pack and get rid of some things. It was too late for us to check in bag. We had to pay before boarding. Meanwhile the plane was a very tight space. Very uncomfortable seats my daughter and I got the worst mine wouldn't recline as I was in front of ER exit and she was next to a yelping baby. If there is another option stay away from Tiger Airlines!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Bojan Tercon","Singapore","2013-06-09","I have to say that for a LCC I love Tiger. You pay very little for your ticket thus you cannot expect a premium product. My BKK-SIN flight left on time was predictable a new plane and got me home content. Given what I paid it matched my expectation. I got great service by check-in staff. Staff were accommodating and charged me less than they should have. The only thing they could do is introduce web-check-in for this flight. Not sure why some Tiger routes have it and some don't.","","","Economy","","10.0","5.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Pat Conlon","United Kingdom","2012-09-16","Outbound 6th Sep to Zante. 7 hour delay. Minimal information. Wrong gate on screen when boarding announced had to set off again to another gate. Food voucher of £4.00 given which was not enough to buy anything decent. Inbound 13th Sep 1.50pm. All ok apart from the attitude of 1 of the cabin crew who was arrogant and sharp in her responses to customers. Other cabin crew were professional in their manner.","","","Economy","","3.0","3.0","2.0","4.0","3.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","G Dunn","United Kingdom","2012-09-13","Just returned from Crete. I am male 5' 10"" average build. The seat was extremely uncomfortable. My knees were hard up against the seat in front. It was a night flight but absolutely impossible to even relax let alone snooze. I will never fly them again.","","","Economy","","1.0","1.0","4.0","0.0","2.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Parkinson","United Kingdom","2013-09-15","TOM144 Manchester to Cancun. 787 Dreamliner Premium Club Cabin. An impressive modern new aircraft with great mood lighting which created a more relaxed atmosphere. The crew were friendly overall and the food was pretty good. The one thing that let Thomson down was the seat. For an aircraft that was 10 years in the planning it I think someone has messed up at Thomson with a basic design consideration. The seat itself is relatively comfortable and once sat down the leg room is adequate. This issue is that seat in the Premium cabin is clearly not designed to be so close to the seat in front. The TV screens are stowed in the central arm of the seat meaning that the arm rests between the seats protrudes out a significant distance to the seat in front. Even with the seats in the upright position the average sized person struggles to get out of the window seat without climbing over the aisle seat. During the flight you are regularly disturbed by the person behind grabbing your seat back in order for them to try and manoeuvre out of their window seat. You can already see signs of damage on the aisle seat armrest where the person in the window seat has put their weight on the armrest in order to get them self out. The seats recline no more than an inch or so and I assume they have been restricted as an afterthought in order to try and minimise the issue. This is annoying as it would be nice to recline your seat a little to get some rest (there will not be much dreaming going on in the Thomson Dreamliner). Once the seat in front reclines even this short distance you effectively become trapped in the window seat. The seats power sockets and headphone sockets are also located in the front of the central armrest holding the tv screens. It is almost impossible to access the sockets because you can't see the sockets or move your head into a position where you can. This is because your head hits the seat in front before you can get a viewing angle to see the sockets. Not looking forward to my long night flight home as I had hoped I would sleep. We paid £1300 each for return flights to Cancun and so I consider the value for money to be poor.","","","Premium Economy","","7.0","1.0","4.0","4.0","4.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Plane","United Kingdom","2013-09-12","Do not fly with Thomson to Corfu. Thomson line all passengers up outside the airport in very long queues whilst all other airline passengers just wander through to check in! It means you fry out in the sun or at worse get soaked whilst you wait and wait! Then its a rush to get through security and its a choice between nipping to the loo or visiting the duty free shop as there is no time to do both! It just seems to be Thomson passengers who are forced to do this! Once on the plane the seat width is appalling and the planes are dirty. I went to look through a flight magazine but it was held together with chewing gum! All staff want to do is sell. Once landed you wait for ages to be released from the torture on this occasion the steps brought to the airport hit the plane! You just have to laugh!","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Ralph Jones","United Kingdom","2015-07-14","Tunis-LHR Economy - Tunisair check-in is awful. We were a group of seven and for a 30% occupancy they spent over an hour with three different check-in staff finding seats together. But in flight was good. Tunisair catering was on strike but the alternative meal service was rather good (no alcohol) and tasty hot lunch provided. Old seats in the cabin but very comfortable and a lot of leg room. Good cabin crew and excellent newspapers and in-flight magazine.","A320","Business","Economy","Tunis to London Heathrow","7.0","5.0","4.0","3.0","3.0","1.0","","3.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","J Hansen","Denmark","2010-03-15","CPH-KBV/HKT-CPH on TUIflynordic in Premium class B767. Access to Novia lounge before boarding. Newspaper and water on seat when boarding - after all pax were seated we were offered sparkling wine OJ or water accompanied by a large selection of delicious luxury chocolates. Service onboardcommenced with a drink service and a snack followed by a delicious 3 course meal. All drinks are complimentary. Staff was great. Width of seat could be better but legroom of 94 cm was sufficient. My impression was somewhere between a premium economy and business class experience. Definitely worth the extra money!","","","","","8.0","","","","","","","4.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","A Maxton","Japan","2009-08-30","Salzburg - Köln Economy class a couple of weeks ago. Had booked this ticket about a month ago for 60 Euros. Check-in was easy friendly and efficient. The one-hour flight was uneventful. Snacks and drinks sold on board at a fair price. The aircraft was clean and the flight attendants cordial though disengaged with passengers. On time departure and arrival. Baggage collection at Köln was fairly quick. Great value for money. Would fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","P Boone","Netherlands","2013-04-16","AMS-FAO-AMS. Going out on a GOL aircraft (inside) more or less ok. Flying Blue members can use the lounge at Schiphol but not fast track. Transavia has finally added the possibility to check in online for return flights but this was not working for Faro airport due to technical difficulties said the website. Return flight incredibly uncomfortable new seats are extremely small and seat pitch is just agony. Although this flight also has a KLM flight number no miles are accrued and no lounge access in Faro.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","B Bonelli","Switzerland","2013-01-09","Flight from NCE to AMS. Punctual flight arrived on time but had to taxi all the way to the gate from the furthest runway of the airport. Good service on board very nice cabin crew. Very busy flight on busy route after Christmas and New Year not the cheapest fares.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Jason","Australia","2013-06-06","Recently booked a flight with Tiger as it was the cheapest option at the time. When there was an issue with the booking confirmation dealing with the Tiger customer service team was the most painful thing I have had to endure. The airline itself may not be so bad but dealing with a minor issue that may happen is not worth the money you may save. I ended up having to re-book a complete different return trip with a different company and just forfeit the money I had spent on the trip with Tiger initially.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","K W Mak","Singapore","2013-06-05","Recent flight SIN-HKG-SIN was pleasant and met its objectives of being safe and reliable. My only comment is their seats are relatively cramped. But considering that this is a budget airline and the ticket price the comfort criteria has to take a backseat.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Huggett","United Kingdom","2012-09-13","Gatwick to Dalaman and back on A330 wide body. Hour delay on outbound flight but when gate was announced boarding was very fast indeed. Aircraft clean and seat had lots of leg room but was hindered slightly by video box under seat. One film to watch whilst eating breakfast was OK. Crew serving me were rubbish and seemed robotic and couldn't really care less. On return flight departed on time crew were a lot better. Half the toilets were not working so queues built up quickly. Food good film rubbish but landed 20 minutes early. All in all a pretty good experience.","","","Economy","","9.0","4.0","3.0","3.0","2.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Peters","United Kingdom","2013-09-10","Delayed for over 8 hours at Dalaman airport. Flight should have landed at Gatwick at 17.00 on the 2/9/13.arrived home at 02.00 am on the 3/9/2013. No Thomson staff at all in Dalaman airport. Announcements were inaudible. All we could do was look at the screens for any updates. After eventually boarding the plane 8 hours later. We were not even given a complimentary drink. No hot food was boarded on the plane for the passengers as this was due to Thomson not wanting no more delays. Once we were on the plane we were told the passengers flying from Gatwick to Dalaman had eaten the hot food.","","","Premium Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Roberton","United Kingdom","2013-09-10","We flew from London to Rhodes and return. We paid over £900 for the trip. It was awful. It is like flying on a shop. No service at all. Worse was yet to come. We were delayed nearly 4 hours on our return on Saturday night. No announcements were made. Vague apologies and a voucher. People with babies and small children were just left. Not a member of staff to be seen. It was appalling. They may have a new aircraft but their services and staff are dreadful. Never again. We will never fly with Thomson again. Absolutely dreadful and a complete rip off.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","H Oberbeckmann","Germany","2015-07-01","We flew business class on Tunisair on a business trip to Tunis and had a good flight. A319 on FRA-TUN had business class seats , the crew was always on hand and the lounge in FRA was comfortable and a good choice of food and drinks. During the flight a selection of beverages was available free of charge and the crew offered additional drinks several times. The snack was a little small for the business class price, only a sandwich and a piece of cake was served. The flight back was good also, but there were no business class seats - just economy class seating with free middle seat. The lounge in Tunis is not the most comfortable but it does its job. The crew was friendly. Only minus point here: no food due to problems at Tunis airport (we were informed at the lounge so we had some snacks there). All in all we had two good flights and would use Tunisair again.","A319","Business","Business Class","Frankfurt to Tunis","8.0","5.0","5.0","3.0","3.0","5.0","","4.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","S Spafford","United Kingdom","2015-05-22","Outbound 30th April 2015 TU791. Inbound 4th May 2015 TU790. I don't usually bother with reviews I fly so frequently world-wide so figure on average you'll get a few bad ones but felt compelled to spread the word this time. It was the first and will be the last time I would fly anywhere with this airline. Check in for both flights met with miserable uncommunicative staff who clearly don't want to be at work ancient filthy aircraft you start having serious thoughts about safety surly lazy cabin crew food offerings look so inedible you don't bother opening the plastic packaging 3.5 hour delay on return flight from Tunis to London no updates or explanations just wait wait wait at the gate in the grimy surroundings that appear to be the norm for Tunisair. Customer service is not a concept they understand.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","H Mutschler","Germany","2009-08-12","Cologne-Funchal return economy Class. Holiday flight with hot breakfast (2 choices) and one extra drink round. Flight was on time and baggage was in at right time. Seats are narrow for a 4hr trip but ok. No AVOD but film was shown on overhead screens they charge for earphones. Plane a B737-800 in old colour. Return flight full and we had seats 2C/D. Also 2 hot meal choices and one extra drink turn. Baggage took ages in CGN but since flight was ahead of time no problem. Seats again narrow and do not recline much. Plane had new colour 737-800 again. On both flights crew were nice and did their best.","","","Economy","","7.0","","","","","","","4.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","P Mueller","","2009-07-02","CGN-FMM (Memmingen/Allgaeu). Very quick and uneventful German domestic flight. Check-in in Cologne was quick and efficient crew friendly. Food/drinks only for purchase. Aircraft was rather old seats and interior tired-looking. Upon arrival nice view over the Alps baggage claim 5 min. after arrival. Memmingen is a very small provincial airport in Bavaria approx. 100 km from Munich.","","","","","3.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","R Kesternich","","2009-05-31","Paid EUR 320 for a oneway CGN-CTA. Uncomfortable seating not even providing a flexible pocket in the back of the seat in front of you. If you can avoid to travel on TUIFly I strongly recommend to do so. Especially their flights to the Canarias Egypt or Israel- worst seating I ever experienced. At least we got a meal on board (a bagel) with one free non-alcoholic beverage. If your flight time is less than two hours you have to pay for any food or drink. TUI profiles itself a high standard high quality travel agency - it's aircraft can't fulfil this demand in any possible way.","","","","","1.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Charles Cooper","Netherlands","2012-11-25","Faro to Rotterdam. Poor safety standards - took a long time to board passengers because of the amount of hand luggage. Then when the flight came to land the steward started retrieving the bags of the passengers who had been forced to put their bags in lockers several rows from their seats. As we were on final approach passengers started wandering up and down the aisles to identify bags. Then the bags were left in the aisle as we were touching down.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","A Dixon","Netherlands","2012-11-21","HV5078 NCE-RTM on 14 Oct. Bad weather resulting in partial airport closure. Initially flight delayed by 3 hours but passengers were allowed to check in and wait at departure gate. Flight further delayed and rescheduled to leave next morning (12 hours delay). Passengers forced to leave departure level to the main level and ""recheck in"" again next morning. Complete chaos at the airport ground personnel never bothered nor cared to arrange hotels for stranded passengers blaming adverse weather and non availability of hotels. Dinner coupon of 5 euro offered which you could buy a stale cold sandwich. Spent entire night sitting and waiting and thus flew out next morning after spending 15 hours. Transavia could have been kind enough and courteous to offer free tea/coffee on the flight way back considering this huge delay.","","","Economy","","","2.0","2.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","K Levin","Australia","2013-05-27","First time to fly Tiger usually use Virgin but took up their very cheap fare from Sydney to Cairns return last week. Had to use the early 6.45am from Sydney. Pleasantly surprised how good Tiger was! Easy check in and exact on time departures. Seating ok on plane and aircrew friendly. If you follow their rules ie. 45 minutes checking in prior to departure etc it all goes well. In fact could not fault anything and will consider using them again - we do travel a lot.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Varadaraja Prashanth","India","2013-05-20","Traveled from Singapore to Bangalore on 19th April. Flight delayed 45 mins. I am 5ft 5 inches tall and found the leg space to be very cramped. I bet it will be a nightmare for anyone taller than me! Considering the amount of money I am saving I will give a thumbs-up for this airline!","","","Economy","","9.0","2.0","0.0","0.0","0.0","","","0.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","D Winship","United Kingdom","2012-09-11","Have just returned from Kefalonia with Thomas Cook in a 757 aircraft and have to say I have never encountered or endured so much discomfort from a seat. I am 6ft tall and weigh 16 stones and was by no means the largest person on this particular flight. I just managed to fit in the seat and found that my knees were pressed hard against the seat in front with my legs apart. I paid for an inflight meal but was unable to eat it properly as the tray came down against my tummy due to the massive size of the hinges on the tray the food when made was probably ok but after flying from the UK first found gravy in chicken dinner all dried out. All large gentlemen around me were also complaining about the leg room and tempers became evident as the ignorant people sitting in front who think they must put their seats in a reclined position for a three hour flight.","","","Economy","","2.0","1.0","1.0","2.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","H Cross-Costello","United Kingdom","2012-09-11","Flew from Manchester to Las Vegas return with my family (2 adults 3 children) and I have to say I was worried about the flight after reading some reviews of Thomas Cook but my family and I were thoroughly satisfied with the service provided. The food was good on both flights the staff were nice and dealt with an argument between passengers quickly and efficiently. Only complaints were delays both on the inbound and outbound journeys but this was due to the previous passengers leaving the plane. The in flight entertainment wasn't brilliant but I think that was because of my anxiety during the flight.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Fines","United Kingdom","2013-09-08","Returned from Lanzarote Friday morning flight delayed 4 hours first choice rep only seen at a distance at check in no explanation given for delay just handed inadequate 6 euro vouchers for food etc departure gate given as 2 then removed and replaced much later as 4. Still nobody to explain the delay queuing for the flight unhappy staff member said they were cleaning the plane got on the plane pilot explained that there was a problem with hydraulics and they had to send to Luton for part to fix it before flying out to us which suggested we were on the fixed plane however when a customer asked whether there would be hot food on the flight the attendant said no as it was on the other plane!","","","Economy","","","0.0","2.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Priya Nahal","United Kingdom","2013-09-05","Just got back from Mexico Cancun travelled from Birmingham airport from 24/8/2013 to 31/8/2013 for 1 week. It was a 10 hour flight and I was appalled at level of service. Outbound to Mexico stewardess was not friendly when I asked for blanket told they had all been handed out. Air conditioning was either too hot or too cold all toilets were blocked near to arrival and closed off! Any cold soft drinks had to be purchased. Stewardesses always in a rush and not approachable. On the flight back the blankets were put on the seats prior to boarding air conditioning was terrible again no complimentary water for a 10 hour flight. This time I was given a beef meal which I don't eat for religious reasons. Seats very uncomfortable for a long haul 10 hour flight tables loose nearly falling off. Was not given any ear plugs told they were given out. They need to improve.","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","1.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","S Spafford","United Kingdom","2015-05-20","I don't usually bother with reviews I fly so frequently worldwide so figure on average you'll get a few bad ones but felt compelled to spread the word this time. It was the first and will be the last time I would fly anywhere with this airline. Check in for both flights met with miserable uncommunicative staff who clearly don't want to be at work ancient filthy aircraft you start having serious thoughts about safety surly lazy cabin crew food offerings look so inedible you don't bother opening the plastic packaging 3.5 hour delay on return flight from Tunis to London no updates or explanations just wait wait wait at the gate in the grimy surroundings that appear to be the norm for Tunisair. Customer service is not a concept they understand.","","","Business Class","","","1.0","1.0","1.0","1.0","","","1.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Adam Taylor","United Kingdom","2015-04-19","This is not my first review on Tunis Air but since the closure of the London-Tunis flight on BA this is the only scheduled direct service from the UK right now. Departed on the TU790 on the 06th April. The flight was over 2 hours late arriving into London on the inbound so did not depart until some time after the STD. Outbound aircraft (TS-IMH) was very old (1994) and extremely dirty inside. The cabin crew were not very happy and showed this in the service or lack of during the flight. Meals were simply a piece of bread with cheese and chicken and 1 service of drinks. The most memorable part of the flight was going to the rear cabin once the food and drinks service was concluded. The cabin crew (6 members) were having a wonderful time socialising with no regard or interest in the passengers. The return flight that I took on the 13th April as the return leg (TU791) was operated by a much newer (2013) aeroplane (TS-IMV). However again clearly Tunis Air have either a very poor outsourced company which do the aircraft cleaning in Tunis Airport or they simply do not clean their planes in order to save costs? At least 1 cabin crew member was on board who operated the flight a week earlier. Unfortunately again the service was a complete repeat of the earlier flight. Tunis Air are under increasing pressure I am informed to perform as an airline who frankly have not for some time. However if this is an indication of the measures they are taking to improve the service then I do not hold much hope for the airline going forward and once EZY start their service from STN-MIR in June I will be switching my business to them.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Markus Flatscher","","2009-05-09","Salzburg to Berlin Tegel return. Both Flights left and arrived on time or ahead schedule. Well maintained aircraft (B737-700 and B737-800). Prices for food are ok and acceptable. Pilots kept us well informed but the IFE with the flight-track was shut down during the flight without any reason. All in all a very pleasant experience and TUIfly is worth the money.","","","","","4.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","J Schwind","","2009-05-04","BSL-LPA and return as part of a vacation package. Check-in in Basle easy and smooth although counters open only 2 hours prior to departure instead of 3 hours as issued in their brochures. Flight on time service ok meals mediocre two rounds of drinks. Plane 20 min early on arrival. Return check-in a little chaotic as many planes left the same time. Flight again on time breakfast not to mention two rounds of drinks and a 20 min early arrival into BSL. All in all a fair but uneventful package.","","","","","3.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Helmut Mutschler","","2009-04-26","CGN-HAM-CGN B737 all Y-Class normal flight. CGN airbridge to plane and in HAM as well. Since this is a LCC it was ok of course no food and drinks unless you want to pay (coffee 250 EUR or 550 EUR for Coffee and Roll/Cake). Free newspaper/magazin in gally while boarding took place. Tkt was 14000 EUR so it was a good deal. Legroom ok since I had seat 2c/return 1d (Charge for seat 900EUR if booked by internet). Duration only 40 mins so this was just ok would not try to fly long haul with this.","","","","","3.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Alex Smith","Australia","2012-08-21","Flew from Paris to Mykonos. Very long lines. Check-in staff gossiping with their colleagues. Plane took 45 minutes to take off after departure time. Seats weren't cleaned from previous flight (crumbs and chewing gum). 3 euros for a glass of water.","","","Economy","","5.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Eelco van den Heuvel","Netherlands","2012-04-15","TXL-AMS. Flight was on time but seats on 737 cramped. Attentive flight attendants. One of them tried to make announcements in German but that was rather embarrassing. Offering web check-in from foreign airports would be a huge improvement. But paid 39 euro all in so Transavia can be a great deal.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Stephen Jones","Australia","2013-05-19","MEL-SYD return. Flew with a Tiger first timer who expected the worst. Thankfully everything was excellent - relatively quick check in at MEL emergency exit row seats offered (and gratefully accepted) on time departure and early arrival. Friendly staff. Flight home exactly the same story. Much of the negative comments on here seem to be a case of people not reading any of the terms or info on website - expecting checked luggage etc when paying a small % of Virgin or Qantas fares.","","","Economy","","9.0","5.0","4.0","3.0","3.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Lorenzo Cheung","Australia","2013-05-12","Round trip from Melbourne to Sydney. Flights were on time and fast. But the airport (Melbourne T4) is terrible. But it is understandable as it's a cheap airline. The service was good just an 80 minute flight so I don't need any food or beverages. The price was a little bit higher than usual because it was during the Easter holiday. But still worth it.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Bonsor","United Kingdom","2012-09-11","We travelled from Gatwick to Hurghada Egypt at the end of August 2012. I am 6' 4"" with very long legs and the legroom on this ageing 757 was simply unacceptable. My knees had to squeeze into the gap either side of the seat in front where the arm rest mechanism is often getting trapped as people moved the rest up or down. I had an aisle seat on both outward and return journeys but could not raise my arm rest to stretch my legs into the aisle although people on the other side of the plane could! There was simply no button for me to lift it. Extra legroom seats where of course available for a fee (£30!) but these were not available to book in advance online. When I walked past the seats on the plane they were full of pretty short people looking very comfortable indeed! I see this as direct discrimination against the tall I can't control it so why should I have to sit in utter agony for 5.5 hours because you're too tight to add a few inches more leg room to your flights? The return journey was very warm onboard I asked 4 times if there was any chance the temperature could be turned down slightly along with several other passengers. I was told by the stewardess that ""a couple of people have been saying it's too cold so we can hardly make it colder just for you can we?"" Give them a blanket! Overall shockingly bad never again.","","","Economy","","2.0","1.0","3.0","4.0","2.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","N Kenny","United Kingdom","2012-08-30","Flew Gatwick to Larnaca - awful experience. Nine and a half hour delay due to faults when we arrived at larnaca we were then told our luggage had not flown with us. Can't believe there is no entertainment on a four hour flight. Airplane cramped and very old on outward bound. On return - on time but only one working toilet.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Moore","United Kingdom","2013-08-29","Trip from Gatwick to Sal Cape Verde. Due to take off at 1350 but sat on Gatwick airport Tarmac until 1600 whilst engineers tried to fix an unspecified 'minor fault' on our Boeing 757-200. This plane looks tatty and old clearly he safety warning system agrees. This review can only get worse. The pilot is waffling on about the unspecified problem.","","","Economy","","","3.0","2.0","3.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Willetts","United Kingdom","2013-08-21","Gatwick-Kefalonia-Gatwick a short flight but pleasant. Staff efficient and friendly offering the chance to purchase hot food right at the start and the chance of a drink before leaving us for a while to catch up on some sleep. Offered drinks a second time on this short flight along with duty free. Couldn't ask anymore really no pushy sales got what I expected and got off.. Return v similar only one drinks service but it felt about right. TV screens showing journey also used on both flights wish all Thomson's short haul flights had at least this.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","David Brierley","United Kingdom","2015-03-09","Heathrow-Tunis-Heathrow. Outward the plane was on time. The staff did not manage one smile between them. The food was appalling (no starter just chicken and couscous plus an industrial bit of cake) the wine had run out and there was only one beer left. Return flight was worse. Cabin crew still could not muster a smile. Flight was delayed over 45 minutes because of late passengers so we missed our coach connection from Heathrow. There was no food at all because we were told once on board there was a caterer's strike. Since they knew there was a strike why did they not make other arrangements? Why didn't they give passengers vouchers to buy food at the terminal? Why did they not even tell passengers at check-in there would be no food then we could have bought our own? Truly a bad airline.","","","Economy","","","3.0","1.0","1.0","0.0","","","2.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Hans Zijlstra","Netherlands","2015-01-28","Tunis-Amsterdam TU 638 23/12/2014. Very good no frills airline. Mostly on time. Apparently with delays on some airports like LHR might be a UK problem. Decent food. Nice personnel. I like that one pays a decent fare and one way is half of round-trip.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","John Hayler","","2009-04-06","MAN-STR-MAN. Another more or less perfect set of flights from one of the best low cost carriers around. Able to do online check in and get seats at the front for the outward journey. Middle seat was empty. Flight left early and landed 10 mins early at Stuttgart. On the way back flight landed 30 mins early. Tuifly also offer the option to pre-book a snack which I did (includes soft drink/hot drink) and this is something other LCC's should offer. In fact for a LCC Tuifly offers a great level of service no charge for checking in luggage allocated seating newspapers and low fares plus friendly attentive Flight attendants. £30 was all I paid for this weekend trip so compared to Ryanair/Easyjet etc Tuifly wins hands down!","","","","","5.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Torsten Kaminski","","2009-03-06","Berlin TXL to Cairo and back. For the low price service was good seat pitch acceptable. The meals came in a cheap paper box but were quite tasty plenty of rounds with free non alcoholic drinks newspapers pillows and blankets and comfy leather seats. Toilets were a little bit old and smelly but not dirty. The flight attendants were efficient but not so very patient with some of the non German passengers. I had the impression that they were not used to communicate with a multi national mix of passengers and got easily annoyed to explain things twice. However these were excellent flights at a very reasonable price.","","","","","4.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Soeren Krumrey","","2009-01-13","Berlin Tegel - Las Palmas return. Horrid airline both compared with other typical tourist ""charter"" airlines and other budget airlines like Easyjet or Germanwings. Tuifly is stuck somewhere in the middle just worse. Checked in online and printed our boarding passes at home only to find out that the ""Fast bag drop"" line at TXL was full of people who obviously hadn't done the online checkin. Upon asking one of the unfriendly staff members I was told that the bag drop counter ""does not work as everything is drowning here in Tegel"". How about sending passengers without a printed boarding pass to one of the other counters to make it work? Many others complained about that and started fights with the extremely unable staff members strangely the bag drop worked perfectly fine on the way back in Las Palmas. Had two hour delay on the outbound flight everybody was just waiting around in the terminal and no information was given as to the reasons for the delay no staff visible at the gates. Flight itself was uneventful plane ten years old but maintained poorly. Staff onboard arrogant and alcohol had to be paid. Arrived late in Las Palmas and had to wait for a further hour at the luggage belt for no reason again no staff around. Our transfer driver told us later that TUIfly is known for paying the least of all airlines hence their luggage will be offloaded last. He told us that he had left an hour late as he already knew we would be late. Same thing on the return more than an hour delay. Return aircraft was really dodgy an old 737-300 which looked as if it was about to fall apart any time. Interior worn toilets and seats not cleaned between flights. Also obviously no re-stocking since leaving Germany on the outbound to the Canaries almost all beverages were sold out. It's anyone's guess how maintenance procedures might look like at an airline that otherwise does everything it can so save a buck. Never again!","","","","","2.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","W Nieuwenhuijsen","Spain","2012-03-13","ALC-AMS. Check-in at Alicante was a mess if only you could check-in online. Onboard happy and friendly crew. New 737 with decent legroom overhead entertainment. Deplaning took ages. Travel this route every month every flight is different but in general ok very dependant on the crew.","","","Economy","","7.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","A McNeill","Hong Kong","2012-03-12","VLC-AMS. The boarding arrangements appear to be poorly managed with little evidence of co-ordination or teamwork. The already delayed flight was subjected to additional delay because of the inefficient boarding system. Cabin crew stood aside as passengers took their time to place their luggage while blocking the aisle. There is little sense of urgency or purpose on the part of the crew. I narrowly missed a connecting flight in AMS as a result.","","","Economy","","3.0","","","","","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Fitzgerald","Australia","2013-05-12","We flew into Singapore on our way to Krabi in Thailand and the connecting flight was with Tiger the following day. I have to say I was a bit apprehensive but there was nothing to be concerned about in Singapore. We arrived early the next day and were allowed to check in at the Tiger Early Check In counter - absolutely no issues here nor any additional costs. The bonus was when the check in lady gave us invitations to visit the SAT business class lounge on the top floor. We didn't ask and she didn't say anything about it. My wife saw the invitation when checking her documents. This was an unexpected surprise and was very much appreciated. The boarding was seamless and although the flight only had one class and held many passengers it was cheap and clean. Aircrew were very professional and did a great job on a 90 minute flight. I am intrigued by all the negative comments about Tiger and it is clear many low cost passengers expect silver service from budget airlines. They should understand that they would never have travel opportunities without these LC Airlines and learn to appreciate them more.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","G Carter","United Kingdom","2013-05-05","Tiger left me stranded in Philippines. Booked Bangkok to Clark Manila on return to Clark told there was something wrong with my booking and that there was no record of me on there computer and that it was a website malfunction. Refused to let me fly and made me pay for another flight the next day at 3 times the price I had paid although it was there fault. Not interested in my protests just left me stuck in the airport. Since then tried to get money back from Tiger but all emails and phone calls ignored. Avoid this airline customer service is non existent.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Shoesmith","United Kingdom","2012-08-30","Manchester-Corfu-Manchester. Having pre-booked additional legroom seats arrived at airport at 5am (2 hours ahead of flight) to be told that the flight was split onto two planes no additional legroom seats available on the first one to leave so we could sit several rows apart or travel at least 4 hours later on the second plane. Our tickets included meals but the cabin crew tried to pass us by without giving us the meal we had paid for until asked and did not appear to believe that we had booked them. Return flight was better though again had to ask for meals. Customer service experience on return was far worse including being offered a voucher with Thomas Cook holidays (which we had not booked through) rather than offering to reimburse the £60 that the pre-booked seats had cost. No contact information on their website and was cut off 5 times when calling the only number I had and then 15 minute average wait on hold before customer service answered. Finally have been promised a reimbursement cheque but nothing above the amount we paid.","","","Economy","","2.0","3.0","2.0","3.0","0.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Robert Graves","United Kingdom","2012-08-30","Gatwick to Crete in August and were pleasantly surprised with Thomas Cook especially after the negative reviews. They seem to be really listening to customers and we can't fault them everything was smooth on time comfortable (certainly no less so than any other budget flight) and the food was worth every penny. Only negative was on the return leg Heraklion airport is tiny and stuffed with English tourists this time of year. This isn't Thomas Cook's fault though and there was a small army of cheerful reps ready to help and marshal the queues.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Sarah Pugh","United Kingdom","2013-08-21","Flight from Birmingham airport 25th July 2013 flight number TOM262 to Marrakech. Returned 8th August TOM 263. Informed on departure that a stewardess was off sick our co-operation was requested by the captain due to this. 1 hr 10 mins after take off drinks were served to us. The toilets then broke causing long queues. Stroppy sullen staff too busy talking to each other than to meet and greet passengers. Return flight as expected - as poor as anticipated. One cabin crew member spent the entire flight encouraging customers to buy duty free donate to their chosen charity. It was a night flight so a few moments peace would have been ideal. First and last time we will use Thomson.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Stephen Garrett","United Kingdom","2013-08-19","Manchester to Mahon and return for a week's holiday. Outbound flight was on time and with no hitches to speak of. Return flight was a totally different experience. Arrived at the airport in good time and was expecting a 20.30 departure back to Manchester. Boarding time came and went departure time also and we could see the aircraft waiting for us in front of the boarding gate. We waited and waited until the aircraft Captain came into the lounge informing us of a technical problem which was not going to allow him to fly the plane home. They were hoping to get an engineer over from Palma but this did not happen. No flight home that night and after a 3 hour wait were out of the airport and to a hotel at nearly 02.00. Finally got off the ground at 12.30 the following day and eventually was nearly 16 hours late arriving in Manchester. The entire experience soured what had been an enjoyable holiday.","","","Economy","","4.0","1.0","3.0","1.0","1.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ed Roggeveen","New Zealand","2015-08-01","Two flights to get us from Ankara to Athens. The first leg was to Istanbul. Online check-in worked and very fast service at Ankara airport. Boarding started 50 minutes before flight due to go which seemed early. Flight was supposed to be 45 minutes, revised to 52, and eventually took 80 as we went past Istanbul and then turned back. This left us with tight connection at Atatürk. However we left half an hour late for no apparent reason. So overall too much time on the planes for such a short journey. Onboard service excellent though. In flight entertainment not turned on for first flight, but was for second.","Boeing 777-300 and A321-200","FamilyLeisure","Economy","Ankara to Athens via Istanbul","6.0","4.0","4.0","4.0","4.0","4.0","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Rahma Chaabouni","Tunisia","2014-10-28","Very bad service. Frequent delays. Very unfriendly hostesses. Definitely not worth the money but forced to fly with them because there are no other companies offering the same trajectory (BCN-TUN).","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","2.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","N Islam","United Kingdom","2014-08-20","7th August LHR to Tunis airport 1 hour delay. No entertainment cabin crew were horrible no smile etc. Returned on 14th August Tunis Carthage airport to LHR. Departure time was 11.50. Went to check-in told delayed to 13.00 then 14.30 then finally we flew at 15.30. While we were seated at the airport a bottle of water and a cheap roll was given it was tasteless. When we finally onboard there were no announcements made in English. Again cabin crew were rude and food given in the plane was rubbish. We touched down at LHR at 18.35. I will never fly with this airline again.","","","Economy","","","3.0","1.0","1.0","1.0","","","2.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","R Drury","","2008-11-23","MAN-CGN-MAN with TuiFly this past week - could teach EasyJet and Ryanair a thing or two. Good value (130 Euros return) speedy friendly check-in seat pre-selection at no additional cost 20kg of checked bags at no additional cost. Spotless 737 with reasonably priced on-board catering. Decent seats with fair leg-room. Flight crew efficient and smiling. A breath of fresh-air after some of the snarling horrors I have encountered on other LCCs. At the moment they only serve MAN and NCL in the UK from a handful of German airports (Cologne-Bonn Stuttgart and Hannover) but there are some really interesting onward destinations (such as Tenerife for which I just forked out £400 for an EasyJet flight-from-hell).","","","","","4.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Nik Potter","","2008-09-02","SKG-MUC-SKG done this trip several times. Amenities not expected on LCC. All baggage was free. Sandwiches refreshment coffee chocolate newspaper magazines pillow blanket etc all free. Staff friendly. Punctual departures. Free seat-allocation on web check-in (1st row). Plane clean seat space adequate.","","","","","4.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","F Bisaro","France","2012-02-22","Orly-Heraklion return. Tickets are cheap if you buy at least 1 month in advance. All flight on time aircraft clean and modern B737-800. Onboard crew were nice the seats comfortable with good legroom. Both inbound and outward the plane was not full so I moved to another seat without any problems.","","","Economy","","9.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Mark Wadham","France","2012-02-14","Paris Orly to Luxor return from Hurghada to Paris Orly. The flights themselves were as good as on any other airline. I appreciate being able to pre-reserve an emergency exit seat for a supplement of 20 Euros. However I have downgraded my score because of one very unpleasant incident - 3 weeks before the return flight I was contacted to be told the flight times had changed from 13.00 on Saturday to 01.55 on Sunday. I found this unacceptable but was able to re-route via Hurghada instead even though this meant an additional 4 hour road journey. But that is preferable to a miserable short half night flight.","","","Economy","","6.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jennifer Materne","Canada","2013-04-25","A 1 hour morning flight to Singapore was almost 8 hours late! Things happen and everyone wants safety to be the first concern but tell your customers what is happening and what your course of action is to satisfy customers. Many passengers missed connections for which they had to pay out of pocket for new tickets. Tiger waited 4.5 hours before ordering a second plane to fly in and take us to Singapore. Then we had to wait for the plane to arrive and refuel etc. There were no company representatives rearranging flights for people no representatives offering a free lunch voucher at the airport or even offering water to people. There seem to be no protocols they follow with these situations. Free drinks were not offered once on the plane. Most passengers paid for a least 2 meals at the airport with no compensation from the airline. People are sympathetic if you acknowledge the situation. The seats are tiny as well. My legs were solidly planted in the back of the seat in front of me.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Shaw","Singapore","2013-04-24","I recently flew SIN-KCH return with Tiger. I was very impressed with the efficiency and quality of this budget airline. Flight was on time the plane was immaculately clean and the seat pitch was manageable for a short-haul flight. Friendly and professional cabin crew was a pleasant surprise. I will be happy to fly with Tiger again in the future.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Montgomery","United Kingdom","2012-08-28","CWL-PFO-CWL. My expectations were low but I came out of the experience pleasantly surprised. Without exception the crew were personable and interacted well with passengers. On time departure from CWL and return arrived 30 minutes early. Pre-booked in-flight catering which was flavoursome and served its purpose. Aircraft clean and did not feel too cramped. Seems my experience is not typical but perhaps the team operating out of Cardiff could give the rest of the Thomas Cook network a lesson or two.","","","Economy","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","A Dempster","United Kingdom","2012-08-28","Having booked with Thomas Cook (flight only) to Dalaman I was expecting the worse after reading the reviews. Left on time from Gatwick seats fine for a short flight staff really friendly food good. On our return we had a tight connection to Jersey flight arrived 30mins earlier than expected. Staff were pleasant and once again food good. No entertainment but really not a problem. Overall experience very good.","","","Economy","","9.0","3.0","4.0","4.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Haig","United Kingdom","2013-08-18","Palma to Edinburgh 11th June. Absolute nightmare 21 hour flight delay in total. We went through hell with Thomson pushing the flight back on several occasions and then eventually cancelling it at 2.30 am on the 12th. Thomson knew this flight was never going to take off on the 11th and still they would not come clean and cancel it at a decent time of day. We were bussed to hotels at 4.00 am back to the airport at 11.00 am and did not take off until 4.30pm on 12th. Thomson staff on the ground at Palma were non existent. If it had not been for the captain and cabin crew on our flight we might still be in Palma airport!","","","Economy","","","3.0","5.0","3.0","3.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Castle","United Kingdom","2013-08-18","My review is pretty mixed as I had a terrible impression on the way out but a much better one coming home. Plane was brand new so lovely. We had the screens drop down to show us how far we had to fly where we were temperature etc. Cabin crew on the other hand were awful. Never met such a miserable bunch of people who clearly hate their jobs! Everything was too much trouble! Service was appalling. No smiles nothing! Flight was on time. I couldn't wait to get off the plane once we landed in Lanzarote! No hello no goodbye just grunts and huffs. Food was disgusting and dried up but coffee was nice. Coming home plane was a bit of an old banger our seats were ripped arm rests were falling apart and the drop down trays were too big so didn't come down properly if you were over a size 12. The crew however were lovely. All smiles hellos goodbyes and enjoying the banter we had with them. Food was still gross from what we could see from other passengers but coffee was still nice and the service was excellent. Food and drink is very over priced for what it is.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Robin Vazquez","Spain","2015-08-01","We first went to Istanbul in a 4hr flight from Malaga. We had lunch, which was good. Then a Boeing 777 to Tokyo, they took care of the ambience so we didn't have so much jet lag, food came twice, and drinks were served several times. I recommend the home-made lemonade. When going to Tokyo we also enjoyed a typical Turkish cake in the two flights, but when coming back to Malaga we didn't. When coming back to Instanbul, we were next to the catering area, where dishes were prepared. The cabin crew made some noise, so sleeping was a harder thing. I guess the best thing about the food in general is the variety of small things you have when you eat, and the worst thing is the fact that Turkish really don't make a difference between breakfast and lunch/dinner. For example, when going from Narita to Istanbul we had food twice, but before landing at 4 am, I guess it's better to have some small breakfast rather than dinner, remembering we had dinner-like food before on that flight. I really missed the Turkish pistachios when returning. The last thing to mention was the last cabin crew group, when going from Istanbul to Malaga, looked old, like the parents of those who took us to Istanbul in the 777. I would have liked to be able to buy some Turkish Airlines merchandising on-board. Overall, we have to remember the good prices. Turkish will continue being a good airline whenever they continue with that more or less good relation between quality and money.","Boeing 737-800 / Boeing 777","FamilyLeisure","Economy","Málaga to Tokyo via Istanbul","8.0","3.0","5.0","4.0","3.0","3.0","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","A Orzechowski","United States","2014-08-20","Venice - Tunis and Monastir - Nice. Tunisair impressed me again! They serve hot tasty meal on flights that are in the air for only 1 hour 10 minutes. Crew is only bilingual (Arabic and French) which is fun.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","F Juergens","Germany","2014-07-27","Mid June I flew DUS-TUN-DUS. The first flight was 1 hour delayed the cabin old and worn and not really clean. The service was absolutely okay with a warm meal (beef). The flight back was much better: delay only half an hour the cabin clean seemingly new and very well designed. The flight attendants were not overly warm but attentive and very professional. They gave a nice small breakfast which was appropriate for the 21/2 hours flight. Competitive rate. Would fly Tunisair again!","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","C Friedel","","2008-09-01","Booked TUIfly from Stuttgart to Berlin. At the gate I had to find out that my flight will be with a 25 year old 737-300 from Hola Airlines. Dirty and really poor interior which was as old as the plane itself. As far as I got to know TUIfly will be using two planes from Hola Airlines until November. I would not recommend flying with them.","","","","","1.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Jorge Pereira","","2008-08-21","Oporto-Koln. Excellent service friendly staff good organization. Seats a bit tight but excellent relation price-quality.","","","","","4.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","K Corris","Spain","2012-02-13","No check-in machines available at Alicante and no online check-in so had to queue for boarding card with only hand luggage. On boarding there were other passengers in the seats I had reserved. Passengers refused to move and spoke only Dutch but none of the crew came to help there was no welcome aboard. My seat was broken and would not return to the upright position and when asked to rectify this on landing I explained the seat was broken only to receive the reply that Transavia is a low fare airline. I was offered no assistance whatsoever.","","","Economy","","3.0","","","","","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","M Hoogland","Netherlands","2011-09-10","I was supposed to be at the airport 3.5 hrs prior to departure but the desk didn't open until 1.5-2 hrs before. No one at the gate until 30 mins before departure. Staff when they finally showed up were unfriendly. Poor service onboard the only service are the trolleys with merchandise I had to opportunity to buy a drink just once. Only 5 kg is allowed for hand luggage and only 1 bag.","","","Economy","","2.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Vun","Australia","2013-04-14","I fly PER-MEL-PER on a regular basis. I do not buy luggage pick seats and buy any food on-board. Therefore Tiger has the cheapest flight compared to any other Australian Airlines. I have not encountered any problems yet hopefully not in the future. Seat comfort on the other hand really depends on the pax around you. If the pax kept kicking your seat from behind you will feel uncomfortable. If the pax in front of you reclined their seat you will feel uncomfortable too. Since I know it is a budget airline I do not expect much from it. What I do know is that I have never encountered any problems and flights were always on time (maybe I was just too lucky).","","","Economy","","8.0","3.0","3.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jesse Oey","Australia","2013-04-11","TT595 SYD-MEL 3 April 2013. Flight departed on time and arrived in MEL early. I boarded the plane towards the end and almost couldn't find any space to store my cabin luggage since all the overhead compartments were full by then. FAs were helpful but I found them quite snappy at times especially when instructing passengers to prepare for landing. Overall good value for money and impressively punctual.","","","Economy","","7.0","3.0","3.0","3.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","M Wright","United Kingdom","2012-08-28","Newcastle-Antalya return. Aircraft old but clean. Did not have a meal. Flights early both ways. Cabin crew polite and friendly (unlike Thomson Airways). All in all a good flight.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Embling","United Kingdom","2012-08-23","LBA-LPA-LBA. Check-in was hassle free. Boarded quick and efficient. Away off stand 5 minutes early. Breakfast was standard typical airline food. No entertainment meant we had to use our own entertainment devices (iPods etc). Arrived 10 minutes early. Inbound flight was exactly the same however the food was a 5/5! Chicken dinner or beef and mash. Cabin crew professional.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Hallett","United Kingdom","2013-08-11","Having just flown to Menorca and return with my wife and 2 daughters we found the experience to be ok. I think even though its a short haul flight some sort of entertainment would have been good to occupy the children (cartoons or something for them). The food was bland I had a bacon baguette which was flat nearly tasteless and too expensive for what it was. Return the airline back to how it used to be a pleasure to fly not as it is now.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Keller","United Kingdom","2013-08-06","Port Santo Madeira to Gatwick on 6th August 2013. I have been using Thomsons for years and their hostess service continues to deteriorate each year. Flight was delayed an hour passengers are tired hungry and freezing cold. Thomsons crew respond to this by running out of hot food. Except for powdered soup and hot water for which they charge 3 pounds they also expect you to pay for blankets. This service is a disgrace if you want to call it that. Why don't you cut margins even more and dispense with cabin crew all together you could just have some one to do the safety announcements next year you'll probably start charging for oxygen masks too. Wake up Thomson this service is appalling and I for one won't be choosing Thomson next year.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Taylor","United Kingdom","2015-07-28","Good entertainment on flights. Food was not good especially breakfast. Menu was given but staff didn't ask what you wanted - just gave whatever they had! Staff weren't very friendly and polite when asking for water. Had to wait on airplane for a long time before taking off.","","Couple Leisure","Economy","Edinburgh to Thailand via Istanbul","5.0","3.0","2.0","2.0","4.0","3.0","","3.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","D Walker","United Kingdom","2014-05-08","What a great airline. For a North African airline I was very pleased. Staff were very friendly the seats were very comfy and very roomy which was a surprise. Food was satisfactory however a little downside for otherwise a very pleasant flight. Flight was from Tunis to LHR. I would 100% use them again if I have another family holiday to Tunisia.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","J Patel","United Kingdom","2014-05-03","Travelled Tunisair only as the price was cheaper than other airlines. Unfortunately this showed in the service. Staff were rude when I advised that I had asked for a veg meal at time of booking they laughed at me and did not offer extra salad/fruits etc. The messages during the flight by the captain I think were in French and again made no effort to translate to English. Very poor service!","","","Economy","","3.0","3.0","1.0","1.0","1.0","","","3.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Hirofumi Suda","","2008-08-13","Dubrovnik to Munich. Great service for a budget airline! The plane was brand-new seats not too tight and good crew impression.","","","","","4.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Sabina Sanzio","","2008-07-06","Tel Aviv to Berlin Tegel airport. Easy check-in friendly staff loads of leg room (we had normal seats not exit seats). Food was nothing to write home about but it was a night flight so didnt really care. Plane was clean. Would recommend and will be flying with them again. Great prices available.","","","","","5.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Nicolas LeGrand","France","2011-07-12","Djerba-Nantes. Operated by the Dutch Transavia since the French sister company had a broken down plane. Crew all Dutch but Dutch purser spoke almost fluently French when addressing passengers in aisle. Very attentive crew (better than French Transavia crew) who were present a lot in aisle even during a night flight to Nantes. Pity the entertainment program was not in French but Dutch subtitled (probably the result of the Dutch branch taking over this particular flight). Very pleasant experience!","","","Economy","","10.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Brian Vare","Australia","2011-06-26","Amsterdam-Athens. Transavia was the third airline used on a recent trip and were by far the best. From easy online check in to modern clean aircraft with friendly efficient staff. The on-board snack menu and the cost of the items were about the same as other low cost airlines and entertainment was ok for a short flight. This flight also left on time which is a rarity these days.","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Judy Lloyd","Australia","2013-03-25","I travelled from Perth to Melbourne on TT183 on Tuesday March 19. My companion is less than 100% fit and for the first time was offered assistance. When we had collected luggage in Melbourne (after being taken to carousel in a buggy) I enquired as to where to wait for private pick up. A staff member from that flight pointed out the waiting area and carried my companions luggage across the road. All these extra courtesies were greatly appreciated.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Michael Gruschel","Australia","2013-03-08","Melbourne to Hobart. Fast check in flight left on time the only bad thing the departure lounge in Melbourne. For the price I paid who cares.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","L Chimes","United Kingdom","2012-08-23","We flew to Cancun and back from Gatwick in August. Flight was on time the seat pitch huge (even my 6ft 2' boyfriend and leg room) and the cabin crew and flight deck crew were great. We have two rounds of drinks services on the way out one on the way back (which you have to pay for) one main meal (we opted for sausage and mash) which came with a roll crackers cheese and a hot drink. The snack was a scone with jam and clotted cream! Each seat had its own TV and there was a wide choice of entertainment. There is also a camera on the font of the plane so you can watch the whole flight from the flight decks point of view. We were kept informed by the pilot throughout the flight.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P Porter","United Kingdom","2012-08-21","Dreadful experience - Gatwick to Hurghada and back - very dated 757 that was scruffy and dirty and the seat pitch was extremely cramped (I am only 5 feet 11 inches tall) and it reminded me of the awful charter flights of the 1980's. No in-flight entertainment of any sort and the 'James Martin' meals were unappealing stodge. Cabin crew were either oblivious or didn't care that passengers were getting very drunk from drinking alcohol that they had carried onboard with them. Even budget airlines give a better flying experience.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Krista Edwards","United Kingdom","2013-07-29","Manchester to Dalaman Turkey and return June/July 2013. We booked extra leg room seats at a cost of £100. Seats good but unfortunately on both journeys had a 3 year old in seat behind who continually kicked our seat and kept putting tray table up and down. We asked parents to stop this but they did nothing except say ""he's 3 years old"". Really spoilt our journey. Stewardesses said they couldn't do anything. Won't be paying extra for leg room seats in future. Very poor customer care.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Cambage","United Kingdom","2013-07-29","1st June 2013 from Ibiza to Gatwick with scheduled departure time of 11.50am. Departed at 20.30pm meaning a delay of over 8 hours (this after finding out that it wasn't just delayed it was cancelled). The flight wasn't just cancelled we were told once we had checked in that we would be flying with ‘Hi Fly’despite booking to fly with Thomson. The staff at Hi Fly made us all not confident on the trip. We were sitting on the plane for over an hour while the staff were running around looking unsure of what to do. This was our honeymoon and it was a bitter end to what was an amazing honeymoon.","","","Economy","","","0.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Enette Knudsen","Denmark","2015-07-26","Hamburg to Istanbul and back. On both flights everything went smoothly, and we met kind and friendly staff. The service and food onboard was good. We highly recommend flying with Turkish Airlines","","FamilyLeisure","Economy","Hamburg to Istanbul","9.0","4.0","5.0","5.0","5.0","5.0","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","A Ucfaaay","United Kingdom","2014-03-03","Flew LHR-TUN in Feb 2014. The flight out was delayed over 4 hours. I believe this was a combination of the British weather and Tunisair but no information was provided beyond being told at check-in the flight would be delayed by 1½ hours. Meal vouchers were provided 1 hour before boarding but by that point I'd already paid for a meal. Flight was OK but vegetarian food was inedible. Return flight was delayed by about one hour. Again no information provided. The vegetarian meal was the same as the flight out ie inedible. The price was cheap but arriving into Tunis at 02h00 was sub-optimal.","","","Economy","","5.0","3.0","4.0","2.0","0.0","","","3.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","R Mantell","United Kingdom","2013-11-21","My flight to Tunis was 1 hour late leaving Heathrow and 2 hours late on the return from Tunis. This seems to be the norm for this airline. (Tunis airport is chaotic but this is not the fault of Tunis Air).","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","0.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Marc Boehmig","","2008-06-02","HAJ-NCL and back 10 times in the past 3 months now and tuifly is worth the money. Its an excellent carrier. Fares are more than fair and service is excellent.","","","","","5.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","D Maler","France","2011-06-23","Paris Orly to Granada Spain return. Web check-in available and working except for seat allocation not possible to change it even after ringing Transavia hotline (miserable service). Aircraft clean and modern poor inflight entertainment cabin crew friendly but not very professional. Good food and drink service - as a low cost airline everything has to be paid for but quality is OK. Aircraft delayed both inbound and outward without any explanation or apologies given approx. 1 hr late on each leg this airline does not look very efficient however the price paid is OK and Paris Orly much better than Roissy even though it is still a bad airport where something goes always wrong this time the bus to disembark was not there and we had to wait for 30 mins in the aircraft. Transavia seems OK if you go on holiday and are not too fussy about excellence or punctuality.","","","Economy","","5.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Mark Muller","Australia","2013-02-26","I flew on Tiger from Gold Coast to Sydney and they were quite acceptable. The seats had more leg space than their competitors and they were well organised. For a low cost carrier they do exactly what they set out to do and the ground staff in Gold Coast were much better organised than their competitors.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jarrod McCloughan","Australia","2013-02-19","Flew Sydney down to Melbourne for a day trip on 16th of February. Arrived early at 5.15am for a 6.50am departure. We were the only ones in the queue and there were 4 desks open. Given emergency exit row in Row 13. Left from the ""new"" Gate 41B which is down an escalator and on a bus. There was an early boarding call for those in the Emergency exit rows. Boarded the bus and then was told to sit at the back of the bus? Being an emergency exit row the legroom was fantastic! Seat was comfortable even in the middle seat. The crew did a good job and the Cabin manager had a good sense of humour! Flight was uneventful and most passengers slept. Coming home we arrived about 10 mins after check in opened and joined the short queue. Given standard seats in row 8. Not much in the Tiger Terminal so thankfully the flight was on time! Boarding was smooth this time around. The crew did a good job and not too in your face. Even though the seat pitch looked tight it wasn't too bad. Food and drinks not cheap but not that badly priced either. Tiger does need a more comprehensive menu. Left on time and again arrived 15 mins early! If you follow their rules you'll have no problems.","","","Economy","","9.0","5.0","4.0","3.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Sam Nicol","Belgium","2012-08-16","Flew in May this year Brussels-Kos. Flight there 'ok' old plane though very dated and cramped paid for food and was not worth it at all. Flight back was a night flight and having booked a direct flight we ended up having to stop over in Crete actually had to get off the plane for an hour! However our holiday in Kos was wonderful so we booked another one and are going back in two weeks 27th Aug thought we would give Thomas Cook another shot. Got our flight documents through and the airline has changed our return flights by 10 hours earlier! I wouldn't mind but I could of booked for 8 nights (instead of 9) and had 8 days instead of 9 and would have paid 200 euro's less. Who on earth would not be a least a 'little' miffed at losing the whole last day? We will have to leave at 10 am instead of 10pm. Thomas Cook this is the last time!","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","I Driscoll","United Kingdom","2012-08-16","TCX 1542 on June 30 was delayed for over 4 hours as a baggage handler drove into the rear door of the plan. This happened at 3am and when we checked in at 4.30 we were not told there was no announcement in departure lounge. Finally spoke to a representative at about 6.30 who said the plane had technical issues and to wait until 9am for the next bit of information. At 9.30 we were given GBP 6.50 voucher per person for food and told to come back at 11am. I only found out the nature of the delay after insisting on speaking to the duty manager. When on board (757-200) leg room not even big enough for my 18 month old daughter who continued to kick the seat in front. Same on the way back. Not impressed and will do everything possible to avoid TCX in the future.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Steve Durham","United Kingdom","2013-07-15","TOM 4555 Mahon - Gatwick on 5th July 2013. Booked flights and extra legroom seats 11 months ago aircraft changed to a B787 Dreamliner. Expected to be given seats in the front section of the aircraft instead allocated seats in Row 30 despite plenty of seats available up front. Row 30 is a nightmare on this aircraft - the window seats have a pillar in front which restricts the angle the passenger can sit the space in front of the next two seats each side B C G H are used as a waiting area by people waiting to use the toilets and seats D E and F are immediately behind the toilets and used as a gangway between the two aisles by both passengers and flight attendants. Added to that the seats are narrow.","","","Economy","","5.0","3.0","3.0","3.0","0.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Arthur Jackson","United Kingdom","2013-07-14","BHX-JSI return. Outward crew pleasant and friendly refreshingly so for Thomson return not so. Both ways plane was old and tatty looking and very uncomfortable despite us having ""extra legroom"" seats. How often do they get a clean? the tray table contained remnants of what appeared to be the previous passengers baby food and there was rubbish in the seat pocket. On the return flight the seem to have employed a crew member to do nothing but continually screech over the PA system virtually reading through the entire reading collateral of the seat pocket in a desperate attempt to make you buy duty free scent food drinks scratch cards charity donations details of websites questionnaires rinse and repeat. Some of us may have liked a nap impossible. I could understand if they pitched themselves as a ""cheap and cheerful"" airline but they seemed to have removed every last frill and upped their prices while constantly trying to pretend they care about their passengers. For what we paid for a return 3 hour flight on Thomson we flew return to Bali with a full service airline in comfort with food drinks and great crew. We are booking the Caribbean for later in the year and will now make the trek to Gatwick in order to avoid using Thomson.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mehdi Sametoglu","Turkey","2015-07-25","We bought a ticket IST-PSA-IST. The first leg was okay. Then we had transfers to Florence, Rome an back to Pisa for the return flight. When we were in Rome, an e-mail said that our flight was cancelled because of bad weather in Istanbul. We called the call-center, and they said that they can't give an hotel because they can't do anything when the flight is cancelled because of bad weather. The next flight was 2 days later. They offered a flight from Rome, but later learnt that it was full. We turned back to Florence. Two days later we went to Pisa Airport -very small - We checked in normally. The actual departure time was 15.00, but the time kept changing, eventually we boarded the plane with a 3 hour delay. The staff were friendly. The seats were okay. ","A320","FamilyLeisure","Economy","Pisa to Istanbul","4.0","5.0","4.0","5.0","5.0","4.0","","4.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Bill Cooke","United Kingdom","2013-10-20","LHR-TUNIS-LHR out 1 Oct return 11 Oct 2013. Flight delayed 1 hour both times hot meal provided on both flights even in economy. Newer A320 both ways crew pleasant no real complaints except the late departures!","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","E Coupe","United Kingdom","2013-10-20","4 hours late going and 2 hours late returning. In fairness once we were flying there was nothing wrong with the seats food or service. It was just getting the planes to take off that was the problem! At both Gatwick and Enfidha there were no public announcements at all. The flight from Gatwick was delayed for over 2 hours after the information board had shown that we were boarding. Flight diverted to Tunis because of bad weather and then left in lounge again with no information. On landing at Enfidha we had to wait over an hour for our luggage to come off. On the return trip we waited at the gate4 for an hour saw one plane come in unload fill up with food and then disappear without anyone boarding. We were then moved to another gate but only after other travellers button- holed a ground crew person. Then waited after boarding had to wait for another hour while a technical check was carried out - this to a plane that had just landed!","","","Economy","","2.0","5.0","3.0","4.0","0.0","","","2.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","N Lyons","","2008-05-04","Tel-Aviv-Cologne. Service on this flight was good. Although the airline is a LCC we were served a free meal. The cabin was spacious and ample leg-room. Shame you have to pay extra for an emergency exit seat.","","","","","4.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Helmut Mutschler","","2008-04-29","Cologne-Hamburg return Boeing 737-800 and 737-700. This airline is a LCC so no free drinks or food. For 45 minute leg this is fine. Both flights late by around 15 minutes. Seat reservation via online booking cost 9 Euro per leg. Booked seat 1C on both legs an no problem with check in. Crew friendly offered free newspaper and some magazines. The seats are narrow and legroom is limited. Ticket cost EURO 145 so not that bad.","","","","","3.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","S Malik","United States","2011-06-16","Amsterdam-Barcelona and back. While going I had 1 checked bag and 3 handbags - no problem. I paid for 1 bag. On the way back exactly the same bags and no extras but I was forced to check 3 instead of 1 and was charged 30 euros. The reason the bags even though 5-6 kgs (within the 10 Kg limit) were an inch or two outside the dimensions. When I got on the flight half of the people were cribbing as they went thru the same and the other half were carrying large bags in the cabin. It was sheer misconduct of one of the ladies checking in this flight. If you went to the man you were fine - if you went to this lady she was forcing everyone to check. But we couldn't do anything she was the boss.","","","Economy","","1.0","","","","","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","Pieter Boone","Netherlands","2011-05-22","AMS-BCN-AMS was able to book a day return a day ahead for 140 euros. Online check works only for a few airports including Amsterdam. Could use fast track security and KLM Lounge with Elite plus card but no miles on flights. Transavia colored 737 but inside it was half a GOL plane and half another airline with ridiculous change of decor half way the aircraft. Seat pitch is tight no inflight screens. Catering is for sale only with above average prices. Crew just ok. Arrival in old terminal in Barcelona that looks bad with all stores closed. Transavia does not allow for web check-in on return flights so had very long queue. I was told the flight was full but plane left with 20% open seats so I guess the remaining passengers got stuck at check in.","","","Economy","","5.0","","","","","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Anderson","Australia","2013-02-13","SYD-MEL return. I was very happy with this service. Check in efficient friendly staff clean plane with both flights on time for $55 tickets this is great value. It seems many complaints come from not following the rules? Just turn up to the airport on time with a printout of your reservation and with only your paid luggage allowance. Simple!","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Norris","Australia","2013-02-04","SYD-OOL and return OOL-SYD. Check in for Sydney was fast even though the line was quite large. Check in staff did a good job moving line. Aircraft departed gate early and arrived into OOL early. Had a beer on board and snack was $8 which I thought was decent. Hostesses were good and return leg had us back in Sydney 10mins early. All round for the price no complaints just read the rules and you will have no problems!","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","C Gough","United Kingdom","2012-08-12","Manchester to Palma return. Thomas Cook really need to give up on their 757's unreliable dated and grubby. Flying used to be pleasurable. I will not re-book with TC whilst they continue to fly these aircraft. Would also comment that their check in online service is a joke. The queue for baggage drop took longer than those checking in at the terminal 6 check in desks and one baggage drop. To make matters worse they tore up the boarding cards I had printed to replace the with smaller ones for my convenience.","","","Economy","","4.0","2.0","3.0","4.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Patricia Bramley","Cyprus","2012-08-09","Cyprus from Birmingham on 7th August 2012. Cabin crew as always first class. Flight delayed 5+hours - a technical fault the captain emerged from his cockpit to give a face-to-face explanation as to what had happened. One problem I encountered with booking over the Internet - I purchased the inclusive 'bundle' but found it impossible to add an extra 5kg online. Told by customer services it was a fault in the programme but 3 weeks later this still had not been attended to. A further problem I have Airlines is trying to discover which days they fly from Paphos to East Midlands/Birmingham and return during Summer and Winter seasons. When I try to book a flight for a certain date I am usually told no flights available but it would be extremely helpful if they could offer something close to that date or that airport. If it were not so difficult to book I would use them much much more. I really think they have a good product - once I am on the plane!","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Hardy","United Kingdom","2013-07-14","Bristol - Malaga return 7th July - 14th July outbound flight excellent extra legroom seats plenty of space cabin crew very attentive and helpful and flight arrived 20 minutes early. Return journey again extra legroom seats but this time cabin crew couldn't be bothered did not greet us upon entering everything seemed too much trouble food and drink reasonably priced knew there was no entertainment so took an ipad captain very informative but let down by rude cabin crew - something which can easily be rectified!","","","Economy","","7.0","5.0","1.0","5.0","1.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Susan Mackie","United Kingdom","2013-07-07","27 June Gatwick to Antalya. On Dreamliner. Not informed of this at check in although we had pre-booked seats in rows 6&7 changed to rows 3&4 with no explanation. Not overly impressed by this new superliner. The seats in premium were a huge disappointment. The recliner is not as much as older models and the reclining leg rest is not sufficient. 4 July flew back again on dreamliner. Our seat bookings had been changed and this time to rows 17&18. No real apologies by staff at Antalya or Thomson. Although seats recline back further and good leg room still has that 'squashed' feeling. Crew on both flights were not the usual happy charming staff and in fact the outbound flight in premium were very rude and not interested at being on this plane at all! A great disappointment all around and not the usual Thomson delight.","","","Premium Economy","","4.0","3.0","2.0","0.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","İlim Çelebioğlu","Turkey","2015-07-23","Singapore to Istanbul with Turkish Airlines. Our boarding time was 22:15 and takeoff time was 23:15 - actual takeoff at 23:30. Food was delicious. The cabin was too cold but given 1 blanket and 1 pillow I'd freeze if they had not given them. The flight crew distributed breakfast to us 2 hours before landing.","A330-300","FamilyLeisure","Economy","Singapore to Istanbul","10.0","4.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","M Baughman","United States","2013-09-02","ABJ to TUN in an older A320. Flight left at 1.30 am and I wasn't expecting much in terms of meal service but a drink of any kind would have been nice maybe coffee or tea before we landed since it was 7.00 am at that point. There were extra crew on board and one had a little boy who ran up and down the aisle much of the flight playing with the FA's in the galley and waking up passengers. Ground staff in ABJ and TUN very nice and helpful. I would only recommend to a seasoned traveler.","","","Business Class","","6.0","2.0","2.0","1.0","1.0","","","4.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","J Tydeman","United Kingdom","2013-08-04","We flew from Heathrow to Tunis as BA let us down with a schedule change so we didn't exactly choose this airline as we were left with no choice. The flight was not exactly cheap. The plane took off nearly an hour late. The passenger next to me told me they are always late. On board there is no entertainment not even in in-flight magazine! The food was poor and my partner's veggie meal didn't materialise a fact which the air hostess took great delight in confirming. He wasn't even offered a snack or an extra drink by way of an apology. My seat was broken so kept reclining even though I didn't want it to which must have been very annoying for the person behind me. Other seats seemed to be having the same issue. The cabin was dated and filthy. We landed only 15 minutes late having made up time but the luggage took an hour to take the short journey from the aircraft to the tiny terminal at Tunis. When we checked in at our hotel in Tunis and we told them we'd flown with Tunisair they told us laughing ""you shouldn't have"". Clearly this airline has an appalling reputation. Journey home was similar experience.","","","Economy","","4.0","1.0","1.0","1.0","1.0","","","3.0","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","P Robinson","","2008-03-13","Recently travelled to LPA - booked and paid 46Euro for emergency exit seats for the leg room got the seats ok but they have no extra leg room - standard seats. On the way back they decided to land in Tenerife and pick up more passengers so 4 hours became 6! Watch out when booking - you pay for anything and everything - so much so that the only people who get coffee are those that have paid for breakfast. When I asked if I could buy a coffee was told No!","","","","","3.0","","","","","","","","0"
"tuifly","/airline-reviews/tuifly","TUIfly customer review","Bernd Müller","","2008-03-10","I booked two Tuifly flights in late August for November: DUS-KLU and CGN-INN. The departure times were changed for both flights in advance (3 hours earlier/ 6 hours later). Web check-in didn't work properly for one of the flights so that had to contact the desk at the airport. The staff was very unfriendly and not willed to print a real boarding pass. When I entered the security area a delay for an unknown reason was announced. In the end we were allowed to board the plane 3 hours later (no vouchers or anything else were handed out to the passengers). The seat pitch was miserable and the cabin was dirty - crew was unfriendly. All in all I can only say that I had a horrible feeling when I was on board a Tuifly plane.","","","","","1.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","O West","United Kingdom","2011-01-16","Malaga - London Gatwick return. I was going to travel for a return flight with Monarch Airlines which got cancelled and got switched to a flight with Transavia. The crew were miserable in-flight entertainment was good but it was Dutch with no subtitles and there were only English and Spanish-speaking passengers on the flight.","","","Economy","","4.0","","","","","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","D Doronkin","Denmark","2010-09-30","Booked a flight to Barcelona with Transavia on November 14th. Now they are informing me that they intend to cancel all flights to Barcelona but they will not refund money until the final decision. And they are not even state a date then they will made that decision. ""Very soon"" they tell. 10 days is very soon? They do not tell anything about will they fly or not but do not return money. And meanwhile ticket prices for other companies are increasing. Very unreliable company.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Fretten","Australia","2013-01-25","Booked a flight from Coffs Harbour to Sydney with another flight later from Sydney to Melbourne. Have just been told that they will need to reschedule my 1st flight meaning I will miss the connecting flight. On phoning customer services to get help they have just informed me that I can change my connecting flight but they will charge me an extra $419 for the privilege! Or if I wish to cancel I would be unable to get a full refund to go elsewhere. I think it is very unlikely I will ever use them again. It was initially a good deal but I feel ripped off now!","","","Economy","","","0.0","1.0","0.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Lertsak Cholvibul","Thailand","2013-01-25","Flight from Bangkok to Singapore on 4 Jan 2013 was supposed to depart at 09.00. Boarded A320 as normal but it did not take off. Captain announced there was a technical problem of an unknown nature. Sat onboard until 10.00 when the captain told us to return to the departure gate where we were told to wait. Then told to move to another gate to wait. Waited until after 13.00 when they announced the flight was cancelled. During this time fellow passengers were trying to get on alternative flights. There were only a couple of staff to handle hundreds of passengers. We decided to get a refund and ask to retrieve our luggage from the grounded plane. Luggage finally delivered after 15.00. A whole day was wasted by this airline.","","","Economy","","","2.0","1.0","1.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Charlie Wooding","United Kingdom","2012-08-07","MAN-IBZ-MAN. Had a 2 week holiday in Ibiza with Thomas Cook and was left overly impressed by everything considering the horror that we had last time with them. Flights were excellent Cabin Crew on the way back were excellent! Seat comfort was adequate a little hard but apart from that excellent. We were delayed by 40 mins on the flight home but not Thomas Cook's fault. Two bags un-accounted for was the problem but there wasn't one because we arrived only 20 minutes later than scheduled! Excellent service from TCX overall 10/10.","","","Economy","","10.0","4.0","5.0","0.0","5.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","N Hardie","United Kingdom","2012-08-07","We went on a holiday to Kos Greece between 19th July and 2nd August flying from Gatwick Airport. Not much leg space at all. We decided to buy in-flight meals as we have small children. Never again. They served the hot meals 2 hours after take off first passing with drinks for anybody else magazine headphones for in- flight entertainment that you have to pay for! We could live with it on the outbound flight as it was the afternoon but coming back the flight was at 8pm. As soon as I boarded I went straight to the crew manager asking to serve at least kids meals before starting with anything else as they were tired hungry and it would be too late for their dinner waiting for 2 hours. Big smile on he said sure no problem. I was so angry when they did come around 2 hours later with the meals. Do not waste your money on in-flight meals which are not worth the money they charge! We will avoid it in the future! Flight entertainment choice was OK but TV small and quality is terrible!","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Linda Glasspole","United Kingdom","2013-07-01","Flew Manchester to Ibiza return. Outbound was acceptable with at least a map to know where the plane is. On the return the seats were appalling. The magazines and safety booklets were in a slot behind the person in front's headrest and therefore nowhere to put a plastic bottle or wedge a book in. The cabin staff were nothing but rude and unhelpful when we asked why this facility had been taken away suggesting that they were offering more leg room! I certainly will never do short haul with this airline again and only premium economy in long haul!","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Gary Turner","Australia","2015-07-23","I have flown with Turkish Air on previous occasions and found them very good. However this experience was well below their usual good record. Firstly I have to comment on the Turkish Airlines business lounge at Istanbul which would have to be the best lounge anywhere. But unfortunately it's a rose amongst the thorns as the rest of this airport is just awful and unfriendly. Our problems started at boarding where there was no priority whatsoever - in fact we were the last to board. Then the seats in the Boeing 737 are the same as you would expect on a 1 hour flight - very difficult to sleep sitting up. And the chef was missing which is a point of difference for this airline. This was an 11 hour overnight flight so they really need to upgrade the business product. We mysteriously had a 1 hour stopover at some Russian airport on the way that I was not expecting and was not able to use the business lounge there (small as it was). Lastly out bags came out without any priority. So I was really wondering why I paid 3 times the economy ticket price. I have previously been a strong supporter of Turkish Airlines but they let me down badly on this route. I would still recommend them if the plane has lay flat seats in business.","Boeing 737","Solo Leisure","Business Class","Istanbul to Ulaanbaator","5.0","1.0","4.0","4.0","3.0","3.0","","1.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","S Crowther","United Kingdom","2013-07-15","LHR-Tunis return flights July 2013. Outward flight from T4 delayed 1 hour - pleasant flight with a good meal and red wine (only had 1 as they ran out). On landing had to descend by stairs to awaiting coaches. Return flight left on time and meal was good although when I asked for wine the stewardess looked aghast saying they don't serve wine or beer? Leg room was very good though not enough toilets - always a queue.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","3.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Kevin König","Germany","2013-05-06","FRA to TUN. Price was really cheap for biz with nice seats and a good service. They did not offer any English newspapers on the plane or in the Tunis Lounge I cannot understand. Would fly with them again.","","","Business Class","","7.0","4.0","4.0","3.0","0.0","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","J Miranda","France","2010-08-22","Paris-Oporto. Departure from Paris Orly airport much closer to town and customer friendly. Easy check in the evening before via their website possibility to choose your seat for free! Easy luggage check in at the airport no queue same for security checks. Welcoming and attentive crew. As a low cost you pay for a drink or sandwich but you can have hold luggage for free. Oporto-Paris Orly. Easy check-in this airport is wonderfully organized again departure and arrival on time a bit difficult to get luggage at Orly but still much better than CDG.","","","Economy","","9.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","I Jongenelen","France","2010-05-23","Last February I booked a return flight with Transavia Toulon-Amsterdam for June 9 return June 14. This morning I had a message that my return flight was re-booked for June 16 and that there would be extra charges if I could not accept the date change. This is absolutely unacceptabler. I took a cancellation insurance but Transavia made it expire on June 14.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Miles","Australia","2013-01-23","Flew Flight TT 565 SYD-MEL and TT 558 MEL-SYD. Both flights smooth. Ground staff great directing lines making sure no one missed check-in. Cabin crew were very capable and did a great job. A flight attendant even made sure the SkyBus didn't leave with passengers still walking to the stop. Overall for a 1 hour domestic flight Tiger was very good and very friendly. They knew what was going on. I would fly again. Plus prices are cheap.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Z Johan","Australia","2013-01-22","ADL-MEL return. Arrived quite early at Adelaide airport. Check-in was quick staff were professional. Seat was decent good enough for this short sector. Cabin crew were great very helpful with storing the luggage. Tiger arrival terminal in Melbourne however was bad and looked like a warehouse. On the return flight the check-in line was long but moved pretty quickly. Check-in staff were friendly and put us in an emergency exit row. Our flight was late by 10 minutes. Once again the cabin crew were helpful. Overall I don't mind taking them again if they're cheaper than Virgin or Jetstar.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","3.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","J Hewitt","United Kingdom","2012-08-01","Dreadful flight cramped conditions husband 6 ft 4 had to pay extra and be seated elsewhere from myself and our little children. Although we had paid for an in flight meal once the flight attendant got to myself and my children they had ran out with ten other guests with the same misfortune. We were told that they had only put two crates of food on rather than three. I had to wait with a crying child until my meal came and was thanked for my being patient although this was said with a rather sarcastic tone! Passengers were classes as customers over the tannoy system when being ordered to use the correct toilet and the pilot spoke to us passengers twice.","","","Economy","","1.0","2.0","2.0","3.0","2.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","R Peters","United Kingdom","2012-07-31","Only now do I realise our so called one off ""adventure"" is in fact a regular occurrence and many people have had the same experience. Do not fly Thomas Cook until they take their ailing older 757 aeroplanes out of service due to continually having technical faults and operational difficulties. Flight from Mahon to LGW 16th July 2012 departed on time 10.25 am. 15 minutes prior to landing our Captain announced that weather conditions at Gatwick had deteriorated rapidly and we could not land diverted to CDG Airport Paris. Later told our plane had a technical fault and our de-icer wasn't working therefore we couldn't land. Sat on the runway for more than 4 hours. Food and drinks could not be bought as the provisions were on a timer. Crew were exceptionally good given the circumstances. It took hours to get steps to the plane before doors could open and air could filter into the oven like interior. Engineers had to fly from the UK and work through the night. Eventually offloaded and sent to the terminal. Tried to get alternative flights home but none available except Air France to Heathrow at £395 euros pp our car was parked at Gatwick. A meal voucher was issued for dinner and breakfast in several sittings. We had to get up at 4am to return to the terminal for our flight to LGW. We were met by Thomas Cook reps and given a letter of apology!","","","Economy","","1.0","2.0","3.0","0.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Ramsey","United Kingdom","2013-06-30","We were meant to be flying the dreamliner from EMA on 12/06/13 to Mexico but because of the delays were we on a First Choice 767 - we upgraded to premium and don't regret it! Very smooth and quick check in fast tracked through security and through to departures. We were called first onto the plane seated handed drinks and newspapers before takeoff. Plenty of drinks all you had to do was ask and food was nice - for aeroplane standards. Seats were comfortable and aircraft was clean. Landed 30 minutes early into Cancun. On the way home we were checked in quickly due to priority boarding - very stress free! Booked to use the business lounge while we waited. Boarded onto the plane first blankets night packs and newspapers were on our seats and drinks were handed out. Again staff were very friendly attentive and chatty! Food came out and drinks - once service had stopped if you needed a drink all you had to do was press your call button. Breakfast served 1.30 hours before landing back to EMA. I would recommend travelling premium when going long haul it was worth it. The IFE was good there and back lots of films and TV to keep you entertained. I would recommend flying with Thomson.","","","Premium Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Fryc","United Kingdom","2013-06-28","Flew to Orlando (Sanford) from Bristol in May. Had pre-booked using the select your seat. Waited over 90mins in cramped check-in at Bristol while 2 people checked people in. Had no time to get breakfast and had to dash though Duty free even though arrived more than 2 hours before departure. No-one mentioned that the plane was a stand-in and not a long haul one! Asked to move as the back seat was empty - and staff let us. Coming back we asked what seats we had and were 2 rows from back - asked to move to back and said yes - but on both flights I only got the seats I wanted because we asked to move - when complained (nicely) to Thomson back home was told I was paying to sit with partner and I should have read the small print on website. Am flying with them again but will take my chances as the select your seat is just a rip-off!","","","Economy","","5.0","3.0","4.0","3.0","4.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Subrata Mohanty","United Arab Emirates","2015-07-17","I had travelled on 16th July from Munich to Dubai via Istanbul with my family. Our flight from Munich was delayed over an hour. Turkish Airlines staff didn't make much effort to hurry up the process. After landing at Istanbul, we ran across from one side of the airport to the other side in an effort to catch our connecting flight to Dubai. But by the time we reached the gate about 15 minutes before the scheduled departure the gate was closed and none of airline staff could be seen though they should have known that flights from Munich was delayed. There was absolutely no effort to accomodate the extra few minutes for delay in connecting flights. Next when we contacted Turkish Airlines staff about our next connecting flights, one staff member took our boarding passes for Dubai and disappeared for an hour leaving us at the desk. We tried to find out about our next flight status and other staff members were unwilling to answer us leaving us totally bewildered. Finally after waiting over an hour, our new boarding passes were issued. Finally when we landed at Dubai, our baggage were misplaced though we had specifically asked our baggage so to be transferred to new flight. Finally we heard that the baggage was never transferred to the new flights. Today we heard that our baggage had finally arrived at the airport and we were still waiting for our bags. ","A321/A340","FamilyLeisure","Economy","Munich to Dubai via Istanbul","1.0","1.0","1.0","2.0","1.0","1.0","","1.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Russell Edwards","United Kingdom","2012-11-12","MAN-TUN in May 2012. Plenty of leg room and the food was excellent. Staff were pleasant enough bearing in mind they have a plane full of passengers to attend to so you cant expect devoted service. Only down side I found was that there was no choice of drinks. If you wanted a beer you asked for it and were given a can. Don't know if wine or spirits were available. Would use again. It certainly made a change from the charters and price we paid was very competitive indeed. On the return flight from Enfidha we were given exit seats which allowed us to stretch our legs and the food again was excellent.","","","Economy","","7.0","4.0","3.0","5.0","0.0","","","4.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","A Orzechowski","United States","2012-07-31","MXP-TUN MIR-FCO. Check in easy on both routes. There are crew to greet you at the door but they do not smile. Crew service good but will assume you speak Arabic. Meal on outbound flight was delicious. Meal on Rome sector was cold and disgusting but only an hour flight. Both flights on time and even early into Tunis.","","","Economy","","8.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Henrik Worziger","Monaco","2010-04-15","NCE-CPH-NCE. Flew 3 three times. On time and with impeccable service. Clean aircraft and reasonably priced food and drinks. Value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","B van Sante","Netherlands","2010-03-16","Marrakesh-Amsterdam viaAgadir. Chaotic boarding in RAK all pax disembarked at Agadir due to cleaning and fuelling. Flight back to ams took another 4 hours. Transavia offers B737/700 or 800 service with overhead ife and audio - everything onboard is charged for earphones 3EUR sandwiches 4EUR water 2.50EUR which should be free on a 6 hour flight. This a la carte buy on board service takes a long time crew friendly and focussed on selling products. Not recommended due to hidden high extras. .","","","Economy","","4.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jerry Zindel","New Zealand","2013-01-17","SGN-SIN as TR2323. Check-in and boarding was smooth although Saigon airport isn't a particularly good one. My family and I were on an exit row seat so had plenty of legroom which was extremely good for me as I am nearly 6ft3. Service was limited although that is a Low cost carrier's model. Slightly overpriced items from the menu which were far more expensive than AirAsia. Although departed Saigon nearly 20 mins late my flight somehow arrived two minutes early plus we arrived at terminal two which was a nice terminal Changi as always extremely efficient. At $50 a pot it was outstanding value and would definitely recommend.","","","Economy","","9.0","4.0","3.0","3.0","3.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","James Griffiths","Australia","2013-01-16","Arrived at Adelaide airport 1hr 5mins before our flight back to Melbourne yesterday by the time we arrived at check in they had closed up shop and there were no Tiger staff around to explain why check in had closed early. We went to boarding gate but they were very unhelpful Jetstar staff were very understanding and they managed to get us on a flight 4 hrs later. Not impressed with Tiger but serves me right for trying to get 'cheap' flights - never again.","","","Economy","","","3.0","3.0","3.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","K Roberts","United Kingdom","2012-07-25","I flew from Gatwick to Larnaca. I have never had a worse flight in my entire life (except the return journey). There was absolutely no room to move in the seat I am quite tall (5 ft 10"") and my knees where jammed up against the seat in front for over 4 hours. The extra legroom seats where taken so I had to put up with being in a cramped cold plane with no way of sleeping at 2.30 am. I will not be using Thomas Cook again unless their planes are updated.","","","Economy","","1.0","1.0","3.0","3.0","2.0","","","2.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Mason Murray","United Kingdom","2012-07-17","Flew on the 15th of June from Glasgow Intl. as the start of a 2 week holiday to Tenerife South. The check in desk people were extremely helpful as we had requested a window seat for my son. We were given it and shortly went through to departures. Plane took off 5 minutes late but didn't bother anyone as the plane arrived ahead of schedule. The seats had lots of legroom as it was the new 757/300 the inflight entertainment was good. Food was lovely. Coming back the plane was the same one we took off and arrived 25 minutes before scheduled time. It was a night time flight and was a good one very peaceful and there were not a lot of announcements due to the time which I thought was good.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","O Regan","United Kingdom","2013-06-28","Booked premium seating and chose rows 4 and 5 as these were best seats available on the seating plan I rang customer services to explain that my daughter was disabled and would prefer seats on the side of the plane that the toilet was situated if possible just for the ease of it. They explained that this was not possible as all the other seats were taken. I accepted this however on the day we were given seats next to the toilet which was perfect. The staff on this flight from Newcastle 17th June 2013 10.35am flight were very good friendly helpful and attentive best cabin crew I've had. The food was reasonable drinks were plenty. The only bad point I had but it didn't bother me a lot was mould on the cheese sandwich given towards end of flight. Flight left on time.","","","Premium Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Jan Thomson","United Kingdom","2013-06-21","Thomson Flights say they offer 'Great customer service'. Not in my experience. Upon arriving at the check in desk at Stansted I got no words of welcome no pleasantries at all. A cold reception and unhelpful and unfriendly staff. I was left alone at the departure gate still awaiting the pre booked special assistance. I never got to venture inside the lounge I had paid for it was an awful experience for my very first visit to Stansted Airport. To top it all I was forced to pay almost £120 in excess luggage fees. I was told both check in staff 'I could throw away what I don't need there are bins dotted all around the airport'.","","","Economy","","","3.0","1.0","0.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Jagoda Risteska","Macedonia","2015-07-17","I am a wheelchair user and traveled alone this time. Turkish Airlines staff made a problem why I travel alone, remarking ""I am not supposed to travel alone"", ask me to sign a document which says they are not responsible for any damage or injury if I would enter the plane. No other passenger was asked to sign this document. Also, after disconnecting the joystick of my power wheelchair, they did not allowed me to take the joystick with me, but put it in a plastic bag and wanted to leave it like that in the cargo part. After I disagreed, because it can be easily damaged, Turkish Airlines staff said to me that the company would rather pay for the joystick than something to happen to the plane because of the joystick. The joystick itself, when disconnected from the batteries has no any power, our laptops and phones can make more problem than disconnected joystick. I have been traveling with Turkish Airlines for couple of times and what always happens is that I am informed as a wheelchair user that I am not able to use the toilet during the flight, because Turkish Airlines does not have cabin chair during the flight, nor they would assist to push the chair to the toilet (which is service other companies offer). The longest flight with Turkish Airlines, in which I was not able to use the toilet was flying from Istanbul to Cape Town, with two hours stop in Johannesburg, so for 15 hours I was not able to use toilet. For passengers without disability, Turkish Airlines may be a good choice, because of their good connections all around the world, but for me as a wheelchair user is a headache. Because of the legislation, when Turkish Airlines is flying in USA, they do have different policy for people with disabilities because in USA you can not discriminate someone because of disability. ","","Solo Leisure","Economy","Skopje to Amsterdam via Istanbul","1.0","3.0","1.0","3.0","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Murat Polat","Turkey","2015-07-16","Flew to CDG to SAW with B737-800 TC-JFF (has the old livery). Flight was at 19.15, but at 15.00 I learnt that (via Turkish Airlines smartphone application) the flight was delayed by an hour. I couldn't arrive at the airport until 50 minutes before the flight. Even though the check-in counter closes an hour before the scheduled departure, I was able to hand in my luggage (I'd checked-in online). Pushback was at 21.10, and no explanations were made about the delay. At the beginning of the flight, Turkish delight was served. At dinner, either meatballs or chicken could be selected. I chose the meatballs, and it was delicious, and extremely hot for an airline food. I was able to listen the newest Euro Hits by using the in-flight radio. (Even though the playlist consisted of only 20-25 songs). The plane landed to SAW at 01.20, with a delay of 1 hours and 40 minutes. Apart from the delay, I had no problems.","Boeing 737-800","Solo Leisure","Economy","CDG to SAW","8.0","4.0","4.0","5.0","3.0","4.0","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","P Homer","United Kingdom","2012-07-26","LHR-TUN return to LHR. Aircraft was A320 on both legs a little old but well maintained. Cabin was tidy and the crew were smiling and responding to all demands. Pitch is ok and you are allowed to carry 20 kilos of luggage. We had a choice of 3 meals on a 2 hr 45 mins flight beer is on demand and you could take whatever you want. A good experience.","","","Economy","","2.0","","","","","","","1.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Jeremy O'Brian","United Kingdom","2012-04-09","LHR-TUN return to LHR. Aircraft was A320 on both legs a little old but well maintained. Cabin was tidy and the crew were smiling and responding to all demands. Pitch is ok and you are allowed to carry 20 kilos of luggage. We had a choice of 3 meals on a 2 hr 45 mins flight beer is on demand and you could take whatever you want. A good experience.","","","Economy","","9.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Andrej Wisniewski","","2009-10-10","RAK-ORY. Online booking effortless. I later paid 15 euros online to reserve an exit row seat. The 737-800 was in excellent condition - interiors even a bit stylish and the music hip. Service friendly. Food for sale was mostly sandwiches fruit soup and salad and pretty good.","","","","","4.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","S Ketchin","","2009-07-30","Nothing good to say. My flight (Luton-Rotterdam) was cancelled and no information or assistance given whatsoever. They refuse to compensate it according to EU regulations. I have been using them before quite regularly and cancellations and delays have happened in the past more than by any other airline. The planes are ok although not very clean. FA are not service oriented although quick and effective. I dont use this airline anymore due to all above mentioned problems. Avoid them.","","","","","1.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","G Sams","New Zealand","2013-01-14","Singapore-Cochin. Cabin crew service was great ample legroom for price did not encounter any problems through the flight. There was a usb port to charge your electronic device and there was also a universal plug point which could be used to charge laptops. Flight was very quick and comfortable and the staff were very professional. There were no delays whatsoever. I highly recommend this airline.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Wright","Australia","2013-01-11","I had two return bookings over the Christmas period this year. Flight #1: Delayed. Flight #2: Turned up to the airport and the flight was not listed anywhere on screens no check-in staff anywhere flight appeared to be cancelled but there was no one to ask. Tried calling the call centre and waited for half an hour each time. I had to catch the flight to Melbourne so I could catch my flight to Hobart later that day I had to book a flight with another airline so I could make it on time. Spent 3.5 hours on hold only to be told that the flight had been rescheduled and that I probably wouldn't get a refund. Flight #3 - Rescheduled (fortunately they sent me an email about that one) then delayed. Flight #4 - Waited in line for half an hour to check in and get told that they've oversold the seats and we'll just have to wait until the next day. Don't put yourself through the hassle and pain!","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","E Bennett","United Kingdom","2012-07-16","Travelled 6th July from East Midlands to Tenerife after 2hrs flying we returned to Manchester airport. The pilot said a plane was waiting at Manchester to fly us straight out got to Manchester had to go to departure lounge new plane not ready as it had a fault too. After 2hrs we boarded new plane however we had to sit on the plane again as they had not loaded the cases. We arrived at hotel Saturday at 12.30am we left East Midlands at 12.05pm Friday lunchtime.","","","Economy","","1.0","3.0","3.0","3.0","0.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","P O'Brien","United Kingdom","2012-07-16","Flew LGW to LPA and return in June/July. Aircraft B757-200. Showing age but clean and felt a generally comfortable journey. Pre booked seats on exit row (11DE) where plenty of leg room. Crew friendly and almost too chatty but was nice to have real humans and not robots looking after us! Food tasty new chef apparently. Recommended! Free drink with meal. Also drinks trolley for pay came round twice. Pilot announcement almost inaudible couldn't actually hear clear works just a muffle. No apology for 1 hour delay outbound. On time inbound. Tip: use online check in for LGW departure as there is a separate bag drop desk which was very quick. LPA check in almost painful as not clear which desk is what flight and left lot of people hovering and guessing.. All in all excellent value great hot food for a charter airline. Would be great if Thomas Cook put their version of premium economy on such flights. Will fly again.","","","Economy","","7.0","3.0","4.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Lupton","United Kingdom","2013-06-21","The major problem was the check-in system. There were hundreds of people queuing for several flights when we arrived at Manchester airport at 6.20am for our 7.55am flight to Innsbruck Not early enough obviously. There was no system for prioritising flights and we were called by tannoy from the queue eventually as we were going to miss the flight. We were not the only ones and were not the last to board. We ran through duty free carrying belts keys etc. There was no system for calling early flights to the front of the queue or for allotting specific desks to particular flights. I have anecdotal evidence that this situation arises every Saturday.","","","Economy","","","3.0","4.0","0.0","1.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Matthew Richmond","United Kingdom","2013-06-19","Manchester to Cancun 3rd May and Cancun to Manchester 18th May. The plane was dirty the inflight entertainment was poor with a choice of about 3 films and told when to watch them! The clips to the food tray were broken with rips in the seats the cameras to watch landing and take off was broken too. Staff were good! The food was okay when we arrived at Manchester Thomson had one queue for about 5 flights so needless to say we queued for 3 hours and had 10 mins in the duty free before we took off. Will be going back but I will try my best to not fly with Thomson. There was meant to be 2 meals for an 10 hour flight but we only received one? Entertainment poor staff good the plane itself was tatty and aged.","","","Economy","","1.0","1.0","4.0","4.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Murat Polat","Turkey","2015-07-16","Flew to SAW to CDG via Turkish Airlines with B737-800 TC-JFD. On-line check-in worked really well, and I was able to hand in my luggage pretty fast. Legroom was more than expected for an economy class seat. Food was almost as good as what you'd expect at a restaurant. Hot/cold beverages were served throughout the flight. As a means of in-flight entertainment, there was nothing but in-flight music. Not-so-high quality earphones were distributed at the beginning of the flight, and the system lacked variety. Various films/series were played on the on-board screens, I wish it could be possible to see the location/speed/altitude of the plane. Announcements made by the pilot/first officer in English were fairly incomprehensible. To conclude, by paying the same money, I flew with a premium airline instead of a low-cost airline. I'm glad I made that decision.","Boeing 737-800","Solo Leisure","Economy","SAW to CDG","10.0","5.0","5.0","5.0","2.0","3.0","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Asmaa Sahhab","United Kingdom","2015-07-13","Flight departed an hour late from AUH which is very common. Ran to gate in IST to try to get connection, and reached gate 2 minutes after it closed (20 minutes before flight). I am shocked they knew about the delay and did not wait a few minutes, rather wait 5 hours for the next connection. Customer service desk were rude, and refused to provide food vouchers, and spoke in Turkish. Cabin crew were also unpleasant. 739 IFE better than A332.","A330-200 and Boeing 737-900","FamilyLeisure","Economy","AUH to BHX via IST","3.0","2.0","2.0","3.0","3.0","1.0","","3.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Adam Taylor","United Kingdom","2011-11-23","LHR-TUN return. Both legs were on 2 of the older A320's in the fleet which are showing their age! The flight from LHR left 1 hour later than the STD however this was due to the aircraft arriving late from Tunis. Upon return the flight left 45 minutes late as there was no Ramp staff in Tunis to load the baggage and hence we had to wait for these to become available to load the baggage/cargo before we could depart. The food even by airline food quality is very poor. However the seating in economy is very impressive both in width and pitch. It must also be said that the cabin crew are extremely helpful and very polite.","","","Economy","","6.0","","","","","","","1.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","I Sahbani","United Arab Emirates","2011-11-19","I am very disappointed about my trip on Tunisair 327 Airbus 320. I booked business class and expected a comfortable seat however there was no difference between it and the economy one. Even the package they are offering for socks ear plugs and eye masks is very cheap and doesn't reflect business class. I paid a large amount and expected a professional service.","","","Business Class","","1.0","","","","","","","1.0","0"
"transavia","/airline-reviews/transavia","Transavia customer review","C Farr","","2009-07-12","Very disappointing airline. They cancelled our flight to Rotterdam - after they had boarded us on the plane for a long time and then we had to disembark. Very mixed messages about how we were to get to Rotterdam. We only found out after re-booking on another airline that they were offering an alternative flight but from another airport - and this was already about 5 hours after our scheduled departure. Now refuse to give any compensation.","","","","","1.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","H Visser","","2009-06-28","AMS to Venice. Flight on time (only half full) fast boarding etc. For tall people UNSUITABLE. You have to be smaller than 1.90 or with short legs because legspace is absent. This was compensated by the nice crew IFE and fast delivery of luggage. I'd like to note them as 2 STAR for objective criteria but give them 3 for the nice crew and speediness of operations.","","","","","3.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Sharma","Singapore","2013-01-10","KUL to SIN onboard. Check-in and immigration at the Low-Cost Carrier Terminal was fast and efficient even though many flights were departing and flight was almost fully booked. Aircraft was a brand-new A320 which arrived 5 minutes before the scheduled departure time resulting in a short delay. Legroom was a little tight - I am just over 5 ft 8 so taller people might find it uncomfortable - but the seats were in excellent condition. Cabin crew were friendly and completed the meal service etc quickly. Baggage was unloaded within 15 minutes or so from disembarkation. All in all I was very impressed.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Luge","Australia","2013-01-09","Brisbane-Sydney flight (TT818). Check-in was quick and efficient I was there about an hour before closing time. Flight departed 3 minutes early and arrived on time. The in-flight service was pleasant and efficient. I was surprised that no airbridge was used at either end though and the bus taking us to the terminal building in Sydney annoyingly had to wait for ""traffic"" for about 10 minutes.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Linda Maccorin","United Kingdom","2012-07-16","We flew on Airbus 321 there were holes in the wall panels and the leg room was awful the crew were very good though. The James Martin meal was ok if you like that sort of thing. Would we fly with them again - no definitely not. We have always used Thomson's before and their standard is 100% better and you get in flight entertainment too.","","","Economy","","5.0","0.0","2.0","3.0","1.0","","","3.0","0"
"thomas-cook-airlines","/airline-reviews/thomas-cook-airlines","Thomas Cook Airlines customer review","Paula McArthur-Haley","United Kingdom","2012-07-16","Flew 3 May from Belfast to Lanzarote and Lanzarote to Belfast 10 May. Was informed there would be in flight entertainment for kids don't know where they got that info from as there was no entertainment to keep a 4 year old child amused for over 4 hours. Was given the very back seats on the plane so asked if I could move a few rows forward where there was seats open with exact same leg room was informed I could move for 10 euros per person. Plane is very small inside no legroom and passageway is very tight. Interior is terrible and seats were stained and dirty. My seat could not even recline but staff were not interested they are there to sell as much food beverage and gifts as possible to passengers. Planes need upgrading. Pilot spoke twice during flight.","","","Economy","","2.0","0.0","2.0","3.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Perrier","United Kingdom","2013-06-19","Pleasantly surprised having Just returned from holiday in Sicily flying with Thomson. Was extremely apprehensive after reading some reviews. No complaints whatsoever. Snacks good including decent cup of tea. Will not be at all anxious when flying with them again.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Fielden","United Kingdom","2013-06-19","First flight with Thompson Airways and delayed almost 5 hours with no communication or compensation and had a 3 year old to contend with. Incurred costs for meals drinks and a taxi fare not previously budgeted for. Airport side terrible onboard better but only advised about vouchers once on board and due to late take off limited food options and long wait too. Overall experience outbound awful. Inbound better though food options restricted due to bad planning.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Paul Bailey","United Kingdom","2015-07-11","TK69 Bangkok to Istanbul on 7 July, Business class cabin full however the purser and his team performed magnificently. They were all busy, however maintained a very friendly attitude to passengers. It has the best airline food in the world. After changing planes at Istanbul the same standard of service and food on the Istanbul to Manchester flight. ","A330","Solo Leisure","Business Class","Bangkok to Istanbul","10.0","4.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","A Or","United Kingdom","2011-07-11","LHR-TUN return. Travelled as a family of 4. Very friendly cabin crew A319 with at-seat PTV on both flights. Food was great as well and I would be happy to fly with them again in the future.","","","Economy","","10.0","","","","","","","4.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","M Sauer","Germany","2011-06-08","DUS-DJE-DUS Tunisair Economy Charter crew varied from friendly to neutral. Planes a bit worn. Food better than German airlines flying into Tunisia.","","","Economy","","8.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","Ian Aitchison","","2009-06-24","Luton - Rotterdam return. First time with Transavia so not to sure what to expect. Luton is not my first choice of airport but the check in and security checks were very quick and efficient. Boarding was on time and trouble free. It is so much easier when you have a seat allocated (unlike some other airlines). FA's attentive and friendly. The 737 -700 was comfortable enough for this short flight. Return trip the following day was a similar experience . All in all very good value for money.","","","","","4.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","K Hansen","","2009-06-16","Rome to Copenhagen took over 6 (six!) hours delayed with a detour around Napoli and much waiting. The cabin crew herded passengers around the plane several times during the boarding and nobody from the company expressed any kind of regret for the delays or discomfort. Furthermore baggage was delayed by more than 30 minutes when we finally arrived in Copenhagen. My experience with this company was altogether bad and I will never fly with them again. Avoid them at all cost.","","","","","1.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Pablo","Australia","2013-01-09","Flew MEL-ADE return. Only 4 check in desks open in Melbourne so was a bit of mad scramble by staff to get passengers processed. Flight left on time though. Return was a lot more smoother only slight delay. Baggage claim in Melbourne a bit like a farmers shed with portaloos! You get what you pay for. Will fly again not long haul.","","","Economy","","7.0","4.0","4.0","0.0","0.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Samantha White","Australia","2013-01-07","SYD-MEL with no issues carry on luggage only. On the way back our hand luggage was exactly the same but this time we had to weigh it. Put on the scales the luggage was under the limit but then we were forced to put everything we were carrying on the scales which included our jackets camera handbag and our bottled water. This brought our weight over the limit and we were forced to pay the $80 excess baggage charge. I've flown many times before and I have never had an airline tell me to put jackets handbags and bottled water on the scales. I'm willing to pay the extra $50 to fly with an airline that doesn't try to extort money from its customers.","","","Economy","","2.0","4.0","1.0","0.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Ledger","United Kingdom","2013-06-19","Flew to Jamaica from Birmingham in Premium Cabin on a 767-300er. What a fantastic flight! Service was top notch lots of drinks rounds by the staff food good and comfortable seating. Overall very happy. However the return journey was delayed from 17.20 to 22.00 no premium cabin so crammed into smaller seats. Luckily we had the bulkhead row so had slightly better legroom. Thomson handled the delay well. We still received the free drinks amenity packs upgraded food etc. Just not the bigger seats. In spite of still receiving most of the perks we have received a refund of the premium fare.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Simeone","Belgium","2015-07-07","Fast check in at Brussels, but endless queues in the airport. Fast security track, the Brussels SN lounge which is overcrowded  and badly run. Turkish Airlines always has a messy boarding - flight itself smooth, same food, but attentive staff and smiling. Poor language skills. Remote door at arrival, but used Turkish Airlines fast track and was out quickly. Return leg, good check in, fast passport control and fabulous lounge - almost First class standard. ","A330 / A321","Solo Leisure","Business Class","Brussels to Istanbul return","7.0","4.0","4.0","2.0","","3.0","1.0","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Adam Wang","United Kingdom","2015-07-07","The flight itself is great, comfortable seat with great meals served. The flight departed and arrived on time. However, the entertainment system does not work but cannot complain since it is only a 3.5 hours flight. My luggage was damaged, told to report online. Over 1 week and no response about that.","Boeing 737","Couple Leisure","Economy","Istanbul to London","7.0","4.0","4.0","4.0","","1.0","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","B Klug","Germany","2011-04-20","FRA-TUN-FRA Pretty worn cabin and cramped seating. Food okay. Staff a bit nonchalant and not too serious about their position as hosts. But on time and relatively good value for money.","","","Economy","","4.0","","","","","","","4.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Gregory White","South Africa","2010-11-23","TUN-CAI in Business Class. Check-in quick and efficient. Lounge in Tunis staffed by surly bar attendant. Boarding orderly. Excellent cabin crew in business class. Seats were normal Y class seats with extra legroom and the middle seat blocked as a table and was comfortable for a 3 hour flight. Excellent meal was served accompanied by high quality wine and champagne. All in all a very satisfactory experience.","","","Business Class","","8.0","","","","","","","4.0","1"
"transavia","/airline-reviews/transavia","Transavia customer review","R Pedro","","2009-06-09","Return flight Paris-Funchal. Funchal airport is excellent. Clean aircraft and almost in time. Cabin crew was attentive and smiling.","","","","","4.0","","","","","","","","0"
"transavia","/airline-reviews/transavia","Transavia customer review","R van Alst","","2009-06-09","Some carriers are flying to Alicante and Valencia but transavia.com is still my first pick. affordable rates when you book early. Although food and drinks onboard pretty expensive (cup of coffee 25 euro's). Even so they offer great service on a short flight. Inflight entertainment is shown crew is professional and the seats are pretty comfortable for these short hubs. Cabin crew speaks fluent english. Even free magazines are sometimes onboard and so are newspapers on the homeward leg. Modern planes clean overall and toilets that are cleaned after the flight.","","","","","4.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Paul Hof","Australia","2012-12-30","At check in they tell us the flight is delayed but cannot tell us how long? Its now our scheduled time for departure and the plane hasn't even arrived here at OOL. Only 2 announcements by Tiger in the last 1hr and all they say is the flight is delayed but cannot say what the issue is or how long? I decide to do some investigative work and I log into Sydney airport to see what time the plane departed there at. Turns out the status at Sydney airport shows the proceeding flight as 'boarding' meaning its already an hour and a half late leaving Sydney! Why can't the Tiger staff give us this information so at least we can put our minds at ease? People just want to know what is going on. This is just poor customer service and totally unacceptable! This is my second poor experience with Tiger.","","","Economy","","","3.0","1.0","0.0","0.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Chong","Singapore","2012-12-12","A regular flier with this airlines I had no quarrels given the low cost of the tickets. Staff were friendly and courteous much of the time. However one misgiving was on a recent first time flight from Singapore to HKG. A crew member seemed a tad lost on immigration requirement. Wasted time filing up arrival declaration cards (7 in all ) for transit in Hong Kong which could have be done for our actual destination to Shenzhen. Older relatives travelling with me were less knowledgeable on this matter and needed help from me. Overall a nice experience.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Clements","United Kingdom","2013-06-13","Arrived at check in 3 hours prior to our flight. After Thompson closed the check in desk as it became uncertain that flight TOM517 would be flying. Told to sit and await news 2.5 hours passed with no news or information. Some 30 mins before a Manchester flight was to depart it was announced there were so many spare seats that all passengers on TOM 517 would be getting on. After being left no alternative we checked in and rushed onboard. This flight was in fact delayed. Moments before check in we were informed our checked bags would be delivered to our house around 48 hours after we returned home. During the flight the pilot announced there was nothing in place to make our transfer to Birmingham smooth. Had we of wished to fly from and to Manchester we would have booked cheaper tickets and driven ourselves to this airport. After we were taxied to Birmingham international via coach arriving at 4.45am we were met by a Birmingham Airport representative that told some of the group their baggage had arrived. I am a very frequent flyer and have never experience such bad service followed by disorganised unclear poorly managed resolution.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","I Kinnery","United Kingdom","2013-06-13","Due to come back from Paphos on 12th June. French air traffic control wreaked havoc with the schedule. These things happen but it was the way that Thomson chose to deal with it that disappointed most. I accept the delay as inevitable but Thomson chose to send the taxi to our 5 star hotel a full 7 hours before the flight was likely to depart at best. We were at the airport before the plane had even left the UK to come to Cyprus forcing us to spend 7 hours in Pahos airport. The airport manager couldn't adequately explain how it benefited anyone other than Thomson for us to spend so long at the airport. The completion of a complaint form with him was a farce as I received an immediate auto response saying that the local staff were empowered to deal with any issues. All anyone did was pass it up the line. When the plane did arrive we were told that we would go to Gatwick rather than Manchester. We left at 2am. The plane was freezing cold in our section. The crew were tired. We did eventually land at Manchester  for which we are grateful but I suspect the whole thing was stage managed. Very disappointed. I won't fly with this shower again if I have a choice.","","","Economy","","","2.0","2.0","0.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","W Connor","United States","2015-07-07","The condition of the aircraft was poor. Seat fittings were worn with soft covering tattered in many areas. ""Herringbone"" business class seating is confining and uncomfortable. Airshow did not work. Flight attendant required two hands to pull stuck tray. Basin in starboard #2 lav would not drain. Inflight service was perfunctory. After meal service, F/A's were AWOL until landing. Empty glasses sat for nearly 2 hours un-cleared. Meal quality was decent. Unsupervised children from Economy class ran up and down the aisles for most of the flight. Landing was a welcome event.","A330","Business","Business Class","CPH to IST","4.0","2.0","2.0","3.0","1.0","3.0","","3.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","B Giannakopoulos","Canada","2010-08-17","ATH-TUN-ATH A319 the aircraft configure with all economy class. Check in on both directions fine. The cabin was fine and aircraft seem to be in shape. We had a hot meal with a choice of drinks. The service was very good and crew was fine for a short flight. Our return flight to Athens we had a good breakfast. Overall I was satisfied.","","","Economy","","8.0","","","","","","","4.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Jackie Woods","United Kingdom","2010-08-17","Gatwick to Djerba via Monastir. The outbound flight was four hours late leaving with no explanation. The plane was fairly old and tatty but clean and plenty of leg room. The cabin staff were friendly and courteous. The food served was by far the most revolting meal I have ever had. For some reason the plane went straight to Djerba rather than stopping first at Monastir which was great for us and the other 8 passengers going ot Djerba but not so good for the majority of people who were expecting the first stop to be Monastir! There was no explanation for this. The return flight was on time and on a much newer plane again with lovely cabin staff. To our horror the same meal was served as on the outbound journey.","","","Economy","","7.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Tale","Australia","2012-11-19","Tiger airways seem very disorganised and unprofessional! On my trips to/from Melbourne and Sydney I found the staff were not aware of what was going on with flights leaving passengers clueless as to whether their flight was changed cancelled or the gate number was changed! All 3 things have happened to me and as a result my flights were delayed by more than 4 hours or I was forced to spend hundreds of dollars buying tickets with other airlines. I will never book flights with them again. The 'cheap' flights are not worth the wait and/or your trip may end up costing you 3 times as much!","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","G Moat","United Kingdom","2012-11-16","Whilst on holiday in Sydney from London I booked Tiger flights. Flew Sydney to Gold Coast Oct 17th and flight was pleasant and we landed 20 mins early. Didn't pre-book a seat and was allocated an exit row seat for free. Check in at Sydney terminal was a breeze. Flight back Saturday 20th was also very pleasant. Would use them again of which I did on 3 occasion on that holiday. Great value for money and does what the box says A to B. If you want frills then stick to other full service carriers.","","","Economy","","10.0","5.0","3.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Wilson","United Kingdom","2013-06-11","London Gatwick - Puerto Plata - return - Premium Cabin. Our return flights exceeded our expectations and we were really pleased. The plane - an elderly First Choice 767 - was in fairly good nick inside and the premium seats were comfortable and offered decent legroom. Inflight entertainment was a little clunky but worked fine. The food was really good and the service from the crews in both directions was friendly and efficient. No problems getting drinks when required. The only negative was the 45 minute queue for the day before check-in as only one agent was on. 2 more were found just as we got to the counter.","","","Premium Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Rob Oldham","United Kingdom","2013-06-10","Cardiff to Dalaman on 20/5/2013 and return on 30/5/2013. We often travel from Cardiff with Thomson and always have great service. On the outward flight the aircraft was clean and tidy and took off early Excellent announcements from the cockpit crew and even told us sights we were overflying Cabin Crew were very helpful and attentive. Its a shame that Thomson have removed the inflight entertainment but didn't seem to bother anyone Food was great but perhaps a bit expensive. Return flight was also excellent departed 25mins early from Dalaman and arrived in Cardiff 1hr early A bit bumpy on the way back but again excellent announcements from the cockpit. All in all a great experience and as always is from Cardiff with Thomson.","","","Economy","","9.0","4.0","5.0","4.0","2.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Karen Helweg-Larsen","United States","2015-07-06","In reading through other reviews, I can see that my experience unfortunately is not unique. Customer service is lacking. This summer we took 8 flights with Turkish Airlines – starting in LA and going to Istanbul, then traveling around the country also with Turkish Airlines, roundtrip to Denmark - and then back to LA. Quite a lot of time, money and interactions with the airline in June and July 2015. The initial trip was good, and we enjoyed the entertainment that helps make the 13 hours bearable. The food was not great. My request for vegetarian food was only honored on the trip to Istanbul. Lost luggage, rude interactions with Turkish Airlines staff at the check-in counter and onboard, zero accountability and initiative. Our luggage was lost 2 times during the 8 trips – first with a connecting flight from Istanbul to Izmir. The plane was delayed from Kayseri so it wasn’t a big surprise – despite the fact the agent at the gate ensured us it was on the plane when we boarded. After1.5 hours the luggage appeared. And we got to our destination at 1 am in the morning. The second time – on a direct flight from Copenhagen to Istanbul – one suitcase was lost, remained lost for about 2-3 hours with no explanation – and very little care from the staff at the lost and found office. After continued pressure they suddenly produced the suitcase, and we could get to our hotel. No explanation, no apology no care whatsoever. The following day we left for Los Angeles on our final trip back. We inquired, when checking in, if there was anything they could do to make our trip back a bit more comfortable due to the issues and time wasted earlier. In total we talked to six different staff members – first to a supervisor in the check in area – who said “no” and that was that. At the care Point – the staff couldn’t care less, the moment they were confronted with a problem, an unhappy customer, it appeared their command of the English language was lost, they gave us a blank stare and pointed to the gate. At the gate, we had the most unprofessional and rude encounter and staff said no. I was left with the impression that, no one cares, no one feels responsible and accountable, there’s an acute lack of training and proficiency in the most basic part of customer care. If Turkish Airlines wants to deliver on the brand promise – Europe’s Best Airline, they need to embrace a better approach to service – caring goes a long way when you are traveling, a smile, empathy and helpful interactions would have made a world of difference.","","FamilyLeisure","Economy","Istanbul to Los Angeles","1.0","2.0","1.0","1.0","3.0","1.0","2.0","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Fotis Giannousas","Greece","2015-07-05","Flew from Istanbul to Athens in Economy Class. I have flown many times with Turkish Airlines, but this flight was disappointing. We were called to the gate and boarding started 30 minutes alter. I flew an A321 in the worst condition you could imagine. The in seat music didn't work for the whole flight. The Cabin Crew were friendly. The system to lock the lavatory door was broken. The meal was not very nice. Although I have to say that the seats were very comfortable.","A321","FamilyLeisure","Economy","Istanbul to Athens","5.0","3.0","4.0","3.0","1.0","3.0","","2.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","D Freitas","","2009-09-14","Lisbon-Tunis-Lisbon : my flights with Tunisair were awful. The planes were very dated A300-600 plane was dirty including our seats toilets were smelly too. Food was reasonable but most of my family didn't like it. Cabin staff not friendly at all. Unfortunately I thought it was better to fly Tunisair rather than a charter company - now I truly regret my choice.","","","","","2.0","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","P Guttenberger","","2009-07-13","Frankfurt - Tunis return. Very friendly staff speak 3 languages. They took care for my son and offered him some gifts. Very good Tunisian meal - café tea juice soft drinks beer etc in addition to newspapers for free.","","","","","5.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jennifer Frenis","Australia","2012-11-08","Chose to fly this airline due to competitive prices. Their service was appalling. Initially our flight was delayed due to 'operational issues' further updates provided every 15 minutes advising that no further info could be provided. 2 hours later they cancelled the flight to then be told that we were booked on a flight in the morning at 8.30am. It was absolute chaos staff were rude communication was appalling. No accommodation or food drinks were provided. Fortunately we had friends to stay with however I know many passengers had to get accommodation until the morning flight. In the morning the flight was again delayed by an hour - got called to the wrong gate 3 times staff did not know whether they were coming or going.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Lynne Matthews","New Zealand","2012-10-24","My family was booked on a flight SYD to MEL midday on 12 Oct. Arrived at airport and told flight was cancelled but to wait in queue (60min!) as they were booking us on later flights. Got to front of queue to be told no flights available until the next day! Asked to see a manager but check in staff (who had no extra details) were left to deal with extremely irate passengers. Having wasted an hour in the queue meant we were only able to get expensive seats left on Jetstar or find accommodation in Sydney and lose nights accommodation in Melbourne already paid for. I understand that flights can be cancelled for various reasons but the way we were dealt with at the airport was absolutely unacceptable!","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Lord","United Kingdom","2013-06-07","Edinburgh to Palma (18/05/13) on the Sunwings aircraft that Thomson are using out of Edinburgh this year. The plane was comfortable better than the usual Thomson offerings supplied by Monarch that we've had previously. Cabin crew going out weren't too bad but coming back they seem to be more human and interacted with passengers. After a delayed take off from Edinburgh (1 hour delay) they announced that orders would be taken for any hot foods bacon baguettes seemed to be the order of the day only for staff to then come round telling most folk that they'd run out due to not getting the full quota of baguettes. Due to the plane being Canadian all the safety announcements were made in English and French which was different. On the return flight there were no announcements from the flight deck other which I thought was somewhat unusual and the seatbelt signs seemed to be activated after the turbulence not before!","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Endean","United Kingdom","2013-06-06","Flew to Lanzarote in April from Newcastle. Had pre booked and chosen our seats when we boarded the plane asked why we didn't have seats we chose told different plane but we were seated together. Very rude staff no people skills at all. Plane was cramped no leg room seat in front was pressing on my knees - felt so claustrophobic. When getting off plane same member of staff very sarcastically said you might get right seats going back as it wont be same plane. Coming back didn't get right seats again better plane more room.","","","Economy","","1.0","1.0","2.0","3.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Arriens","Netherlands","2015-07-03","Starters (cold), assorted Turkish appetizers. All was fairly tasty. Cheese was nice and of an acceptable quality. Bread was nice. Main (warm) Grilled salmon and sea bass fillet, sauteed prawn (leaf spinach / parsley potatoes) - all fish had taste. Crew service friendly, adequate, they listen to what you have to say and always smile. They offer a welcome drink, or 2 if you like. These crew walked around the cabin wishing passengers a nice flight and a nice meal. This crew spoke and understood English better than my previous experiences, a much needed improvement. They understand their product, can tell you about it, for instance: I asked two simple questions: Where the wines were from and where the design of the meals came from. ","A330-300","Business","Business Class","Amsterdam to Istanbul","9.0","4.0","4.0","4.0","4.0","1.0","4.0","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Leigh Ish","United States","2015-07-03","Aircraft and inflight crew is good but ground crew treated us poorly. We were traveling with three kids and booked flights online with difficulty as their system was rigid and insisted on us buying infant tickets when we wanted a dedicated seat for one of our twins. We got to the airport and everyone said the plane was completely full. This includes front and at the gate. We were forced to check in one of our infant seats but promised we would get it back during our layover in Istanbul. It did not show up in Istanbul and everyone gave us a run around for two hours. We finally gave up and at our destination, no big surprise, our infant seat was missing. ","","FamilyLeisure","Economy","Boston to Dar es Salaam via Istanbul","1.0","5.0","5.0","3.0","5.0","1.0","","2.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","M Majdi","","2009-06-25","Old A320 not the cleanest one small seating space. Poor customer service hotline and finally their website is almost useless. I couldn't pay for the trip online so I had to call the customer service and I wish I didn't - they hang up on me many times the operators are not polite. Crew is fine nothing exceptional. In a nutshell I don't recommend it.","","","","","1.0","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","D Starr","","2009-06-16","LHR-TUN economy. Very fast check in no queues - probably hit Heathrow at quiet period. Flights on time with clean modern aircraft. A319/320 comfortable seating with adequate leg room. Tasty hot meal both directions with complimentary beer/wine. Crew friendly and could not fault any aspect of the flight.","","","","","5.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Timmer","Australia","2012-10-24","Flew PER-SIN-PER last year around x-mas and new year. Made sure to add check in baggage allowance as well as priority boarding. Waste of money in PER as airport staff do not seem to care at all but excellent option when departing SIN. Flights left and arrived on time crew was efficient and friendly. Seats nothing special a bit small for my taste. You can purchase meals on board which were quite good and not expensive. Overall excellent value for money.","","","Economy","","10.0","3.0","4.0","3.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","June Green","Australia","2012-09-19","People with any sort of a schedule should avoid this airline as they're always cancelling flights and arriving late. They don't clean their cabins either. We were informed 6 hours before departure that our flight from Brisbane to Melbourne had been cancelled. It took us 2 hours on the phone with the call centre to book a flight later on the same evening. They then booked us on two different flights - one for the evening in question the other a few days later. It took another hour to convince them to fix this. The plane was about 2 hours which meant that we arrived in Melbourne after 7pm and consequently wasted an entire day. The in- flight crew were pleasant enough. The return flight was also cancelled and re-booked for earlier on in the day - meaning we lost the 2nd of our 4 day holiday in Melbourne. My seat was full of rubbish and sopping wet with alcohol - and they couldn't give me a fresh cushion instead wrapping the soiled one in a garbage bag. It was slippery and uncomfortable. Even the stewardess who helped me looked embarrassed.","","","Economy","","2.0","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","N Blanchette","United Kingdom","2013-06-04","After reading reviews was terrified that I was flying with Thomson but flight from Luton to Las Palmas was great smooth check in cabin staff polite and attentive. Sat together 3 of us there and back at no extra cost. Only had drinks on outward flight but enjoyed hot snacks on way back no complaints at all and will fly with them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Wastie","United Kingdom","2013-06-03","London Gatwick to Aruba May 2013. First flight with Thomson never again! I object to having to pay in order to sit with your family that should be given. 2 hour delay on the way out no proper communication. Ground staff said it was due to cleaning and maintenance requirements after previous flight delays. Captain then said it was due to an incident at Heathrow meaning too many flights having to go out of Gatwick. Plane was shabby and old working a 2-3-2 configuration. Staff seemed miserable and de-motivated plane full which meant constant queue for toilets. Space issues meant that queuing got in the way of cabin crew constantly selling. One of our tables had a broken arm. Food was fine and so was in-flight entertainment. On the return journey there was another 2 hour delay with no explanation given. Had the same seats and the table still had a broken arm! This was a night flight and none of the lights for the middle aisles were working so couldn't read a book or even see to fill in their questionnaire the whole journey! Cabin crew tried to fix them but couldn't. Again - miserable female staff males were a bit more cheerful. Will never fly with Thomson again BA Virgin and Thomas Cook are infinitely better.","","","Economy","","1.0","2.0","2.0","3.0","4.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mitchell Shvarts","United States","2015-07-01","Flew from BCN-JFK via IST on 7/29/15. BCN-IST was a 3 hour flight on what seemed to be an older A330, but the cabin was in excellent condition. Very comfortable and clean. Entertainment via PTV was great. The meal was satisfying for a 3 hour flight. IST-JFK was on a newer A330 with wifi, and a more modern looking cabin. Each seat with blanket and pillow, comfortable and clean. Entertainment via PTV was excellent, had issues connecting to the wifi, but decided to sleep and didn't bother asking the crew for assistance. Chopard amenity kits were handed out, with lip balm, socks, ear plugs, toothbrush and toothpaste. Two meals served, both of excellent quality. Snack foods also available should you get hungry. DO&CO catering on both flights,  the best economy meals I've had. Extremely friendly, and helpful crew. Excellent cabin comfort, and entertainment.","A330","FamilyLeisure","Economy","BCN to JFK via IST","10.0","5.0","5.0","5.0","5.0","4.0","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Bill Cooke","","2009-03-26","London-Tunis return on new A318 aircraft. Seating good hot meals both ways cabin crew friendly - overall pleasant experience. Tuesday flights are preferable to weekend ones and are cheaper too!","","","","","4.0","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","S Groll","","2009-03-17","TUN-FRA on a 737-600. Very good experience. Although the flight time was relatively short Tunisair served a hot meal and complimentary wine. Altogether much better service than for example German carriers offer on similar routes. Best of all: the flight was considerably cheaper.","","","","","4.0","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","M Chakroun","","2008-07-18","VIE-TUN. Boeing 737-600 looked tired but inflight service excellent for a 2 hour flight. Flight attendants friendly. It is a shame that Tunisair does not keep its planes tidy and clean.","","","","","","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","K Wadling","Australia","2012-09-17","This airline is only for if you are determined to put up with delays virtually no leg room counter and gate staff that do nothing at all to assist with any problem but just stick to company policy excuses and you have a short flight to put up with it all. Its a cheap recreational airline and that's it. Look out if you are on holidays on the Gold Coast and do a bit of shopping. I didn't realise I had to buy extra baggage 4 hours beforehand online like any other airline thought I could fix this up at the counter. If I had realised you had to buy it online it would have cost me $17.95 for up to 20 kilos. Since I didn't realise that and wanted to pay at the airport the counter staff charged me $90 (more than the cost of my ticket for the flight!) to check in 14 kilos (carry on you can only have 10 kilos). The counter staff couldn't seem to understand why this incredibly unreasonable charge made me upset to have to pay it. Then when we got to Sydney there was no indication of what carousel the luggage was on the flight wasn't listed on the carousel boards and I had to ask the airport concierge where Tiger luggage usually comes out - Carousel 6 if you get into this situation. The flight arrived on time but we sat on the tarmac for ages waiting for a previous Tiger flight to clear the gate. Not good when you are travelling for business.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Robert Ottinga","Netherlands","2012-09-11","First time to the Philippines. BKK-CRK-BKK 20 - 25 June with Tiger/Seair and was satisfied. Both ways were on time smooth boarding. Cabin staff seemed friendly. Seats were ok for a budget airline. Seat selection and board me first (seat 26A) was a bargain. I would definitely use Seair BKK-CRK-BKK again.","","","Economy","","9.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ray Bather","United Kingdom","2013-06-03","Manchester to Boa Vista April 2013. I booked every extra as a special treat for my girlfriend and Thomson failed on every one. Airport lounge was appalling and we left early. Fast Track security was open to all another lot of money wasted. The bubbly and chocks booked the cabin crew had no knowledge of and refused to give me the chocolates. Only 2 drinks services on a 7 hour flight. Having booked legroom seats at £85 pp for the return the airline denied all knowledge the day before return. On check in we were 6 rows apart having previously selected adjoining seats. The bar had sold out on the outbound flight. Lazy cabin crew disinterested reps old tired aircraft poor selection of airport partners (lounges) and no quality control. Unfortunately they were the only option to my chosen destination. Next time I will chose more wisely.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Freeman","United Kingdom","2013-05-29","Manchester to Sanford Florida at the beginning of May it was the first time we have travelled with Thomson and will be the last. The plane was dirty and the seats were tatty and uncomfortable the films would not play and the staff were very rude. Food was terrible and was skimmed across to us with such force I didn't know if I would be eating it or wearing it.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sushant Nayak","Belgium","2015-06-29","Mixed bag of feelings while travelling with Turkish airlines. On the leg from Brussels to Mumbai the planes were new, the food was very tasty and the seats were comfortable. On the return leg I think we were provided with their spare fleet. The seats were cramped, food was not at all tasty and the plane from Istanbul to Brussels had a very small screen. The flights never took off on time, were delayed by an half an hour to an hour. The service though was top notch, the staff was friendly and smiling. They give you turkish delight when you board, nice touch. Anyways, for the cheap ticket the service is definitely worth it.","","Couple Leisure","Economy","Brussels to Mumbai via Istanbul","7.0","3.0","3.0","3.0","4.0","3.0","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Al Mehedi","Bangladesh","2015-06-28","It's excellent on board service. WiFi service was excellent and not too expensive. The inflight entertainment and cabin staff service was very good. Really enjoying 13 hours flight.","Boeing 777-300ER","Solo Leisure","Economy","Sao Paulo to Dhaka via IST","9.0","4.0","5.0","5.0","5.0","3.0","5.0","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Tony Close","","2008-02-15","LHR-TUN. Return flights both excellent. Aircraft up to date and very clean. Food and drinks of high quality and cabin crew were excellent.","","","","","","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","S Gibbings","","2008-02-15","LHR-TUN-LHR. I fly to Tunisia 2 or 3 times a year and don't see anything wrong with Tunisair. The aircraft (A320 both ways) was spotless staff extremely pleasant and the food (both ways) was lovely - at least they serve proper meals which is more than GB Airways have done for years! We even had a choice of meals. Both flights were punctual and arrived early into Tunis Carthage airport. My only gripe is that the fares can be a bit pricey sometimes but if they're not the cheapest I use another carrier!","","","","","","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Riccardo Cerutti","","2007-08-01","MXP-DJE return. Airbus 320 were pretty old. The seat pitch was OK. The staff was efficient and friendly. Lunch wasn't very good - breakfast was good. Both flights were on time.","","","","","","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Paterson","Australia","2012-09-03","SYD-OOL-SYD. Purchased flights for myself and two friends on line $30 each way return for $60 however there is a $15 booking fee so cost $75. Flight out of Sydney was delayed by half an hour return flight from Coolangatta also late to leave but landed on time. Seats had little to no leg room but ok for short flights staff were pleasant and flight was uneventful. First time with Tiger would fly with them again if the price is right.","","","Economy","","7.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Michael O'Neill","Australia","2012-08-30","Economic = Yes Reliable = Zero. Purchased $59.99 SYD-MEL flight each way. Outbound flight was initially delayed for 2 hours. Requesting possible refund to make booking to other airline was advised no refund is given unless delay is more than 6 hours. Having stranded at the domestic airport for 2 hours was further informed that the flight was further delayed for another hour. Flight was finally touched down at Melbourne at 7 evening. There goes my unproductive half day for the weekend.","","","Economy","","3.0","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","I Lucas","United Kingdom","2013-05-28","We flew from Glasgow to Cancun and back. The seats were worn filthy and torn. I had to keep all of my things on the floor the whole flight which was uncomfortable on a 10.5 hour flight. My husband and I don't drink alcohol we kindly asked them to sell us diet coke or water with the dinner but staff said ""No sorry. Only red or white wine."" It's unacceptable to eat only chocolate or sweets for 10.5 hours. The food they served was microwaved pasta which makes you feel full for 30 minutes. On a 10.5 hour flight we could only buy something to drink 2 times. The plane was extremely warm and passengers was sweaty and thirsty. Service from staff was non existent.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Brian Currid","United Kingdom","2013-05-27","Flight Tom1454 ex Edinburgh to Lanzarote 02/05/13. Booked in at 04.45 for a 07.10 departure-advised 3 hour delay. Departure board at 09.00 advised flight now cancelled. At least 15 minutes to be advised by tanoy - ""collect luggage from baggage hall2. 30/40 minutes later we were being bussed to Glasgow for a 14.30 departure - no sign of any Thomson Staff. At Glasgow 1 hr 15 mins to be rebooked in again at check in. After going through security check in for a second time went for a bite to eat with our ""£8 food vouchers"". Went to the departure gate to find that the flight was now departing at 15.30. Gate staff gave the impression that they were being put out. Boarded the plane to find that our seats were not the extra leg room seats that we had paid for at time of booking but just normal row seating. Cabin manager did not want to know when approached for an answer/solution her overall attitude left a great deal to be desired. Pilot announced to passengers ""please do not take out all our frustrations out on the cabin crew"". Arrive 8.5 hours late in Lanzarote. I find it unbelievable that passengers/customers that can and are treated in this way especially not from a major airline like Thomson.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Marc Pauquet","Turkey","2015-06-26","Unacceptable delivery of Priority luggage at Ataturk airport in Istanbul. As frequent traveller I every 2-3 weeks with TK. Outbound flights with destination out of Turkey (eg. Zagreb, Brussels 15-20 mins, Athens, Bucharest all 20 mins), my luggage and boxes are delivered around 20 minutes after landing. For inbound flights with arrival in IST Ataturk airport the delivery takes over 30-45 minutes. This week I arrived from Sofia and had to wait 55 minutes to get my as Priority signed oversize luggage. TK organise very well priority border control, but then you have to wait long-time the delivery of your luggage. This is in my opinion not acceptable.","Boeing 737-900","Business","Economy","SOF to IST","7.0","4.0","3.0","4.0","3.0","2.0","","4.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Adam Taylor","","2007-03-01","Have travelled on TU about 4 times from London to Tunis generally on time and operated by A320 aircraft. The legroom is ok for a 3 hour flight but food is poor. Cabin crew are ok but dont seem to smile much or show any real interest. The majority of there A320's are getting on a bit as this shows by the minor defects like seats and food trays. If you travel at the right time you can get some great fares on Tunis Air but at peak times like Christmas New Year and other religous festivals it is very expensive for what it is.","","","","","","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Alberto Ortega","","2007-02-19","BCN-TUN-BCN on Economy. Flight was punctual on both legs. The plane was a relatively old Airbus 320. Cabin announcements in Spanish Arabic and French. A full meal was served in the outbound flight and a breakfast on the return flight which were very tasty. Staff didn't seem to be very motivated but were efficient in all cases.","","","","","","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Troy Smith","Canada","2012-08-30","Paid for ""Board me First"" and got sent to the wrong queue. Glass barriers prevent changing so boarded in the last group and had no bin space. No apologies from Tiger staff. No IFE and apathetic staff make for a long annoying trip. The value for money is poor. I normally fly Garuda on the same route but they were full. They are 30% cheaper seats are very comfortable and they have good entertainment.","","","Economy","","3.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","T Mitchell","Australia","2012-08-21","Arrived 40 mins before the scheduled departure of from Coolangatta to Sydney and 50 mins before the flight actually left Coolangatta. This was last flight to Sydney for Tiger or any other airline. Was refused entry because ticket counter had closed about 10 mins earlier and they would not issue a boarding pass. Gate staff did absolutely nothing to assist and watched us for about 50 mins and repeatedly refused to do anything that would enable us to board the aircraft. We had our confirmation printed from the Internet with us. There was no other staff to speak with at the airport. After 50 mins the gate staff slammed the door in our face. No help no apology. Additionally they refused entry to 4 school children in the same situation as us who arrived 5 mins before us. Absolutely the worst ""customer service"" experience of my life.","","","Economy","","1.0","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Snowball","United Kingdom","2013-05-23","14 March 2013 Manchester - Tenerife South Flight TOM2458. Return 21 March 2013 Flight TOM2459. I will keep it short. No entertainment. No proper food - microwaved. Staff more interested in duty free selling than looking after customers comfort. Plastic bags full of sandwiches kept in overhead lockers. Seats torn and sagging pull down tables broken. Will be a long time before I use them again. I did send a letter of complaint which has taken 8 weeks to be acknowledged.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Bates","United Kingdom","2013-05-23","We travelled to Zante on a 737 800 in all the years we have flown it was the worst plane! It was too small the cabin much smaller. The seats were uncomfortable and worn and if you are tall then there is no chance! No entertainment on board. Hated the whole experience cant believe they use them on 3.5 hrs journey. As for the toilets keep well away no room at all.","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Mayr","Austria","2015-06-25","Great experience, all flights on time. Full meal service including bar and coffee service, although both flights only 1 hour 50 min. Seat pitch on Salzburg legs generous, on Tel Aviv legs both flights were fully packed and cramped. FA's very friendly and smily (which is not usual, as I know from earlier experiences with TK). Will fly them again because of high service level and the comfort of travelling from Salzburg on fair prices. (OS and LH are far more expensive)","A319/ A320","Couple Leisure","Economy","Salzburg to Tel Aviv via Istanbul","9.0","4.0","5.0","5.0","3.0","4.0","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Maher","Ireland","2015-06-23","Flight from Dublin to Istanbul one hour late departing due to late arrival of inbound aircraft reduced a connection time from 90 minutes to 40 minutes in Istanbul but fortunately Istanbul to Belgrade flight also delayed by 30 minutes. Extremely slow check in at Dublin. Comfortable seats on both flights with ample legroom. Decent food and numerous drinks rounds. Hats off for the fact that luggage arrived in Belgrade with such a short transfer time. Surprised to see a boxed pet cat in the cabin on the Dub-Ist flight! Would use again and recommend.","Boeing 737","Solo Leisure","Economy","Dublin to Belgrade via Istanbul","8.0","4.0","4.0","4.0","4.0","3.0","","5.0","1"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Jack Sheldon","","2006-11-20","GVA-TUN-GVA. Tunisair has a virtual monopoly on this route and it shows. There was nothing wrong with the flight - everything was on time but the personnel on board showed no enthusiasm whatsoever for what they were doing. As an example the pre-flight briefings were delivered in such an indifferent manner (in Arabic and French) that absolutely no-one could be bothered paying attention. Legroom is very minimal just about OK for a 1 1/2 hour flight but not for longer (plane was an A320). Plane is a little tatty inside with no effort to repair minor deficiencies.","","","","","","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Tiago Ladeira","","2006-09-21","Lisbon-Tunis-Lisbon. Good plane comfortable seats food okay cabin crew not very smiley but do the job. Outbound with delay of 3h30m with no explanation neither in the airport nor onboard. We were forced to wait next to the boarding gate but we were served a sandwich and drink of our choice. The flight was okay a new and clean Airbus onboard crew okay. Overall classification - acceptable.","","","","","","","","","","","","","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","S Scarparo","","2006-06-09","LHR-TUN return. Outbound experience was a complete nightmare. Terminal 2 at LHR is a joke. Arrived at check-in 2hrs 20 mins before departure and queued for 1hr 15mins to be served. TU are handled by Air France who handle other airlines in T2. Only 2 check-in desks were open for the bank holiday weekend/half term week. When we did manage to check-in my party of 6 were split up although I had pre-assigned seats on the TU website when I made the reservation in January this year. Called TU reservations in London 2 days before to reconfirm my assigned seats. Flight was delayed 1 hour due to the late arrival of the aircraft from Tunis. TV departure screens displayed boarding so all passengers went to the gate on time and were then told about the delay and could not leave the gate area. The actual flight was very uneventful. Staff were rude and seemed extremely stressed. One stewardess actually pushed a child out the way who was in the aisle. My nephew had a child meal. The tray arrived with a NLML sticker on it (which is actually a Non Lacto Meal). Regular meal was pretty bad on a tiny tray. I opted for the chicken hot which was bland and for some reason was coated in egg/omelette style coating!? Asked for a cup of tea at the appropriate time and got coffee. Stewardess realised mistake shrugged shoulders and walked off. Never got the tea! Had a quarter bottle of local white wine with the meal but it was off and tasted like vinegar (didn't bother asking for another one). Return flight was more successful. Managed to get Business Class seats for us although we were separated but this didn't matter. Flight was an all economy service although there was a business class section. Seat was comfortable but not sure I'd pay for it. Last minute gate change at Tunis without any announcements. Boarding was a bit chaotic with families first then supposedly rear seats followed by forward seats. Could not believe the meal! Was expecting a hot meal on a tray but was given a plastic packed Tuna sandwich (no choice)... No tray either so no napkin no cake/salad not even a cup for tea/coffee. GB Airways last year were much better - just a shame they don't fly out from LHR! Anything good to say about TU?? Book in advance and you could get a really good fare. I paid £105 rtn including tax","","","","","","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Werner","Switzerland","2012-08-09","SIN-PEN. I found the check-in to be inefficient and slow. Staff was not friendly and to be charged for every kg of overweight hand luggage is ridiculous. Boarding was on time and flight attendants were friendly. I feel they are lagging behind other low cost carriers in the region and will try to not use them in future.","","","Economy","","4.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Terry Stokes","Australia","2012-08-01","SYD-MEL return. The fares were quite cheap at $10 plus associated charges. Check in boarding departure/arrival times and luggage collection were all good. The facilities in MEL are poor though. Will definitely use again.","","","Economy","","10.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Rudland","United Kingdom","2013-05-22","Flew to Egypt in February. From the day before departure up until reaching the airport on the morning of our flight we were trying to book extra baggage allowance. We were given 15kg for an 11 night holiday. At check in desk we were 10kg over between 4 people that cost us ££110. Said that we tried to book more baggage told the website closes 3 days before travel. Not told this at time of booking it is not on there website neither is it in their terms and conditions apparently it does not have to be. Told to buy extra luggage allowance to save paying on return journey which we did. You do not have to do that as no one checks your weight at Sharm El Sheik airport they are not interested how much your suitcase weighs. We will be very careful when using Thomson again as they are one of the dearest package holiday companies but give you the least of everything.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Rose","United Kingdom","2013-05-21","Flew out on the 13th May and to be honest was dreading the flight because of all the bad reviews but was pleasantly surprised. Lots of legroom not cramped prompt service for food and drink which was good and the cabin crew were fine. Return journey however the cabin crew were too busy talking to each other to bother about whether or not we had been served food and drink we had to ask for hot food which we got but were then not charged for because he forgot about us all a bit hit and miss. Plane was ok though again lots of legroom cabin crew needed to be more attentive we had an hour and half delay out of Gatwick which was a pain but coming back from Gran Canaria on 20th May there were no delays. No entertainment which is not good people have taken note of this and took their own entertainment on board and a lot of people also took their own food.","","","Economy","","6.0","4.0","3.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Hossein Hosseini","United Arab Emirates","2015-06-20","Milan-Tblisi via Istanbul 17 June 2015, Economy class.  From Milan the boarding was orderly and left the gate on time. Aircraft an older A320 in dire need of cabin renovation. Service delivery (lunch) very slow as one Flight attendant per cart was serving. The drinks came with the food and at the same time, no second offer. Other than that OK. The flight from Istanbul was another story. The gate was changed 15 minutes prior to departure. After delay of about half an hour and while the passengers on this full 737-800 were standing for a long time at the new gate, only one staff was taking care of boarding which took a long time and a lot of agony on behalf of passengers to complete. The aircraft was a “new interior” Boeing 737-800. Again, only one flight attendant was serving the first 12 or so rows which clearly is more than what they usually suppose to handle. Food taste on Turkish Airlines has improved over the years which is a plus.","A320 and B737-800","Business","Economy","Milan to Tblisi via Istanbul","6.0","2.0","2.0","4.0","3.0","2.0","","2.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Lee","Germany","2015-06-19","Crew unfriendly and either don't say anything when serving or sound rather angry. The seats and entertainment system were fine, nothing outstanding but most of them time ok for the flight. The meal was a treat. Well presented on a ceramic plate even though it was economy class. The best part was the meal. Wine lovers will enjoy a small bottle on your tray as well. After the meal service they basically disappeared and never came out with drinks or snacks. The only thing they gave us before the rest time was a small water bottle. The lavatories were fairly clean. Istanbul airport is terrible and without free wifi. My second flight from IST to DUS was very confortable because it was a small A320.","","Solo Leisure","Economy","Taipei to Dusseldorf via Istanbul","6.0","3.0","2.0","5.0","3.0","3.0","1.0","3.0","0"
"tunisair","/airline-reviews/tunisair","Tunisair customer review","Rick Mitchell","","2006-04-06","TU is the bargain carrier between BEY and DXP and it shows. Outbound ex BEY on TU833 on 28 March '06 Y class. My comments mirror Peter's comments from '04 posted below. Flight arrived on time ex Tunis well- handeled on the ground by MEA boarded ontime and arrived in DXB early. Bags arrived. Good. However onboard you realize why it's cheap. The Airbus was dirty seats were broken toilets in disrepair and untidy. No sevice whatsoever for the frist hr of light. Then a dinner service (at 4:30am DXB time!?). Same comments as Peter except that there was no choice of unappetizing tough meat dishes!). At one point I was standing in the aisle and a female fllight attendant approached me from the rear and shoved me into my seat. No ""excuzez moi"" or anything! (A first for me in over 25 years of international travel) I yelled at her in Arabic and all I got was a Gaullic shrug in response. the lights were kept on full force until they finished Duty Free sales. In-flight entertainment was watching the progression on the little o/h monitors. At least it induced sleep! Smiles not returned by the flight crew. Return flight TU834 on 2 April '06 was better - slightly. Poor check- in procedures by local agent kept many of us waiting endlessly while they dealt with a costomer who seemed not to want to pay for his many extra bags. Thus no time DXB duty free shopping despite being at the check-in 2hrs early. . Better plane this time  friendlier crew - but not by much. Better food but no doubt catered in DXB. Don't waste your money on C class. Seats can't be any wider than Y class and in Y class the armrests fold up so you can get some extra hip and elbow room and even stretch out if you are in an empty row. BTW still no English newspapers and only a few flight crew even attempt to speak it. The flight announcements seemed to be learned by rote and not really understood. Anyway its cheap.","","","","","","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Sutherland","United Kingdom","2012-07-31","BKK-CRK-BKK. Second time I've used them on this route. Operated by SE Air. Both flights on time no tech problems with the aircraft. Excellent price compared to Cebu Pacific and aircraft was pretty full both ways so I think they're giving the competition a run for their money. Quick and hassle-free both ways though Clark which is beginning to look like a proper airport - just pity about the transport options to and from the airport.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Ross Wilson","Australia","2012-07-25","Departure and arrival were both on time even though we boarded quickly we were kept waiting 20min in both directions while the crew chatted with ground crew there was no sense of urgency where other airlines would leave early in order to get their passengers off at the other end early. Another huge negative is the lack of online check-in which forces passengers to be at the airport at least an hour before flight for a domestic route which is unacceptable when both Virgin and Jetstar allow online check-in with presentation at gate up to 20 min before departure. While seats have more room that the new Virgin high density aircraft the seats seem old with less back support. Tea and Coffee very pricey at $4 for instant and $3.50 for a 200ml can of soft drink.","","","Economy","","4.0","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Fletcher-Biles","United Kingdom","2013-05-19","I was dreading the Thomson flight from Gatwick to Sharm last week. The last time I flew on this route was on an old 757 with very cramped seats and no elbow room. My flight booking indicated that we would be on the same type of aircraft. What a surprise on boarding! A brand new 737-800 clean and fresh with almost decent legroom. The price is such that this is what should be supplied on this route it is no longer a cheap option to fly Thomson. There is no entertainment at all on a 5.5 hour flight not even recorded music. Thank god for i-pods. The bacon baguette was decent and the drinks not too expensive. The only niggle is that I often fly on full service carriers to Thailand (Twice the distance) with everything free and great in flight entertainment for only £100 more. Not only are the fares now much higher you are charged for baggage seat allocation food drink etc.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Everett","United Kingdom","2013-05-16","Leeds Bradford to Sharm El Sheik was satisfactory although many passengers were unhappy with the lack of any entertainment. We had booked the extra leg room seats and these were fine with lots of leg room however there appeared to be little food to eat and that which was available was rather expensive. However on the flight back the plane took off late (no explanation nor apology). The crew were the slowest I have seen (it took almost an hour to serve drinks and food to row 5). As the crew started at the front and rear of the plane it became clear that there was not sufficient food on board (there had been no hot food and only 'a couple of sandwiches' - which had sold before row 5! Since the extra leg room seats are in row 16 which is the middle of the plane there was no food left even for the children (as adults in desperation had ordered these!). Again the duty free followed the same route therefore after trying to purchase 5 different items in a row (out of stock did not have any) one could only feel rather put out that we had paid extra for a minimal amount of extra leg room on the return journey and for this extra fee we got the worst service possible. Even when raising this with the crew the reply was that they were 'fed up of giving Thompson feedback as it is ignored!'. So in warning no entertainment no food no duty free. Very basic service.","","","Economy","","","3.0","3.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","W Rizvi","United States","2015-06-19","While the inflight service and comfort level of the seats were mediocre at best, my feedback deals with the service by the airline staff at the gate. My elderly parents were booked on a flight from Izmir to Houston via Istanbul and were to meet me in Istanbul for the Istanbul to Houston leg. The airline only gave 45 minutes between the Izmir flight and Istanbul-Houston flight. I assumed this meant that there would be no extra passport checks (since that was all done in Izmir) and that there would be gate attendants to direct the passengers trying to make the connection to the proper gate to expedite the process. That was not the case. The plane from Izmir was stood on the tarmac for 25 minutes so they had far less than 45 minutes to get to the Istanbul to Houston flight, which was already boarding at the time and there was no guidance at all. When I inquired as to whether the flight from Izmir had arrived at the Istanbul-Houston gate and when I explained the situation, the staff ignored me and told me to step out of the way. They told me my parents had 5 minutes to get there and that if they didn't the plane would leave without them. They also stated that there was nothing they would do. They would not announce their names and began to laugh at me and speak about me in Turkish in a mocking way. In short, not only were they were neither helpful nor sympathetic, but they were rude. Other passengers boarding the flight noticed this and expressed their displeasure, this was even echoed by some of the security staff of the airport. My parents finally made it. I wanted to like Turkish Airlines, however my trip made it quite plain that this airline is only a premiere airline for those in Business and First class. It is only a premiere airline if you don't ask any questions and only speak when spoken to. Very disappointing.","","FamilyLeisure","Economy","Istanbul to Houston","4.0","2.0","2.0","3.0","4.0","1.0","","3.0","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Andrey Kislyak","Belarus","2015-02-18","Ashgabat to Minsk. Brand new Boeing 737-800. Good seat pitch config 3-3 seats are comfortable enough. There are only TV's in the middle of the cabin there is no other entertainment. Flight attendants are very polite. Good value for money comfortable and enjoyable experience overall.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","K Sutton","Australia","2012-07-15","SYD-MEL-SYD day trip today. Thought we would give them a fair go. Electronic check-in was not functioning. Arrived at airport check-in 2 hours (as required) before flight to MEL but there were no staff to carry out the check-in for 30 min and then a computer glitch that lasted another 15 min. Check-in was also at a different gate to what had been put on the emailed receipt. Sent to departure gate on boarding pass - as time came up for boarding and no staff had arrived another passenger noticed that the electronic boarding notices had a gate change so we all walked to the other side of Sydney's domestic terminal. No Tiger staff made an announcement about the gate change. Again without a word explanation or apology from Tiger staff the departure time changed to the time of the next flight. Once boarded onto this flight we sat on the tarmac for a considerable time waiting for a staff member ""stuck in traffic"". The return flight was also delayed after check-in time (supposed to leave MEL at 17.50) again with no comments from staff just a quiet change to the notice board - the 2 following flights left for SYD before our flight did - we were finally boarded at 19.35 getting back to SYD at 21.00. Flight crews were pleasant enough but ground crews were rude and unhelpful. Husband is 6'4"" and had his knees jammed against the seat in front of him the entire trip. Will never fly with them again.","","","Economy","","2.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Joiner","Australia","2012-07-15","PER-MEL twice in the last couple of months. Check in at PER is great with the only delay being caused by pax who are overweight with their bags. Both times the flights were on time the planes clean and the crews efficient if not overly friendly. For what you pay its not too bad now they have their reliability sorted.","","","Economy","","7.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Brian Mccreanor","United Kingdom","2013-05-15","We fly with Thomsom/First Choice a few times each year to Mombasa in Kenya for us it is good and comfortable. We have just returned from Mombasa on 5th May 2013 the food was smashing the staff very helpful and polite - what more can you ask. Being disabled I know they will look after me and my wife.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Muir","United Kingdom","2013-05-12","Manchester to Larnaca return. The 757 was showing its age and the cabin crew seemed a little more interested in gossiping among themselves than offering a prompt service. However we arrived on time on both flights and actually departed early on the way home. The croque monsieur bacon baguette and chips were all pretty good. We knew before booking that there would be no IFE tight legroom and no traditional meals and in fairness to Thomson they met our expectations. Far from a bad experience.","","","Economy","","7.0","3.0","3.0","4.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Henri Noualhac","United States","2015-06-19","Superb Comfort class in Turkish Airline.s We flew NYC - Istanbul and return in the Comfort class of Turkish Airlines. This cabin is classified as a Premium Economy cabin, but it is more than that. Large seats (old Business class style), plenty of space, amenities, alcoholic drinks, excellent food in real plates and above all, smiling and helpful staff. Congrats, Turkish Airlines. Great job. When available I will use this class which is just slightly more expensive than most of the uncomfortable Economy class cabins. Please could you trained our US airlines which has totally fake Premium Economy classes (same seats, same food, paid drinks and many times unpleasant staff).","B777","Couple Leisure","Premium Economy","New York to Istanbul","9.0","4.0","5.0","4.0","4.0","2.0","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Anastasiya Kharytonova","Austria","2015-06-16","TK1888 and TK 291 on May 25. Flew Vienna-IST-Rostov, the first leg from Vienna was terrible: crew did not speak any English or German, only Turkish, which was quite irritating. Plane was old and seats were very uncomfortable. The only positive experience was in-flight meal. The crew forgot to serve drinks to some passengers, because they all were focused on an Turkish gentleman who got involved in a conflict with a flight-attendant. Landing in IST was rough. Flight from IST was much better but impression was ruined. Disappointed. Flying back next week not expecting anything. ","","Solo Leisure","Economy","Vienna-IST-Rostov","1.0","1.0","1.0","4.0","1.0","","","2.0","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Jaz Singh","United Kingdom","2014-09-22","Travelled from Birmingham airport to Amritsar airport via Ashgabat. Plane looks a bit dated staff are very nice and they gave us food which tasted beyond satisfactory. The seats were comfortable and I was impressed with the leg room. Flight was comfortable but never ending due to lack of entertainment in-flight. I strongly advise you to take a laptop or tablet with you as the flight is long and never ending especially the journey from Birmingham to Ashgabat. Ashgabat airport is lovely and gives you a chance to stretch your legs. There is a bar in Ashgabat airport which provides western food and alcohol. Overall I'm impressed with the airline as the fares are relatively cheap and you get where you want to on time and hassle-free. They just need to sort out the entertainment at least show the maps like they used to. I recommend this airline to everyone.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Haji Murat","Russian Federation","2014-08-18","I flew from Ashgabat (ASB) to Moscow (DME). I flight with new Boeing 777-200LR (EZ-A778) which airline has purchased recently. On board is very spacious and beautiful. Everywhere there are plasma screens but the entertainment system is not yet working. The staff is pleasant speak 3 languages: Turkmen Russian and English. Aboard was interesting magazines about tourism learned a lot about the Turkmenistan. Food and drinks was good. New Ashgabat airport terminal 2 looks fresh.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","E Carew","Australia","2012-07-15","MEL-SYD. Quite good punctuality fair staff service and seats that would be a tight fit for a taller man. Overall reasonable and not deserving of some of the criticism as the airline has clearly taken a turn for the better under the new management.","","","Economy","","7.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Tracy Wallace","Australia","2012-07-15","Booked a flight for my son to travel from Gold Coast to Melbourne. After a delay of 4.5 hours Tiger decided to cancel the flight. Cost me another $429 to book another flight with a different airline for the next day. Magically all other flight prices increased dramatically. Tiger said they will refund airfare but it will take 2 weeks. Last time we fly with this airline. You obviously get what you pay for.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","I Tafe","Malaysia","2012-07-11","KUL-SIN-KUL was my first experience with TR since they offered the cheapest ticket for this route at very last minute. Cabin crew professional and courteous. Food offering good variety (from the menu card). Good inflight reading materials. The best would be boarding process at Budget Terminal. We were queuing in 3 different rows representing front middle and rear seat. The 'rear' group was the last to board. Overall nice flight and lovely flight crews who updated the flight plan in very clear English.","","","Economy","","8.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Mark Hayward","United Kingdom","2013-05-07","Flew from Manchester to Sanford Florida on an old workhorse (as described by the pilot) Boeing 767 in economy this aircraft was used because of the Dreamliner issues. Seating configuration was 2-3-2. Seat width was not good but legroom was decent. My biggest complaint has to be the staff who just were not interested in the passengers I was knocked a couple of times by passing crew with not a word of apology from them.","","","Economy","","2.0","3.0","2.0","4.0","4.0","","","0.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Davies","United Kingdom","2013-05-06","Regardless of anything else the fact that this company charge me £1500 for a week away and then want me to pay to sit next to my partner is simply not acceptable. I can see why one might be asked to pay for seat selection in the prime spots but to have 2 seats together no that is wrong. This is the last holiday I book with Thomson. If I wanted to be treated like this I would have used Ryanair.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Wah Phin Lee","United Kingdom","2015-06-14","Turkish Airlines MAN-KUL via IST return. All I would say is that these flights were comfortable and value-for-money. From check-in till arrival, all aspects were smooth, although minimal delays were encountered on flight departing from IST due to heavy traffic. Would fly this airline again.","A330","Solo Leisure","Economy","Manchester to Kuala Lumpur via Istanbul","7.0","4.0","3.0","4.0","3.0","3.0","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Paul Bailey","United Kingdom","2015-06-13","Flew from Istanbul to Bangkok on TK 68 on the 9 June. I can honestly say that the whole experience was fantastic, the aircraft comfort, the quality of the food and what fantastic crew. If this airline can maintain a consistently quality like this they should obtain a five star carrier rating in the not to distant future. All I can say is well done to everybody concerned on this flight.","","Solo Leisure","Business Class","Istanbul to Bangkok ","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","S Heer","United Kingdom","2014-04-27","Flew from BHX to Ashgabat. It was a night journey but no blankets offered. Food was not very nice so I took my own with me the drinks were ok. This was on a Boeing 757. No entertainment but I was already aware of this as I had flown with them before the leg room was good. Some staff were nice.","","","Business Class","","2.0","3.0","3.0","2.0","1.0","","","2.0","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","R Gill","United Kingdom","2014-04-01","Worst airline and customer service I've seen miserable staff who don't smile. Travelled with them once before and was unimpressed however gave them the benefit of doubt and used them again. Heathrow to Ashgabad 3 seats together for my family which is what I would expect Ashgabad to Amritsar they split our seats how on earth can an airline give a 3 year old a seat on the other end of the aircraft by themselves one seat at back of aircraft one in middle and one at the front. When we spoke to staff they couldn't care less! Last time we will use this airline.","","","Economy","","","2.0","1.0","1.0","1.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Drennan","Australia","2012-07-08","BNE-MEL MEL-OOL. Travelled to Melbourne with two small grandchildren and staff could not have been friendlier or more helpful. Flights were on time and value for money was excellent. I will definitely be travelling them again!","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Frances Smyth","Australia","2012-07-08","My husband and daughter's flight from Sydney to Melbourne due to leave at 7am was cancelled and they could not get on to another one until 3.35pm. They spent 8.5 hours at Sydney airport. Tiger check-in staff were rude and abrupt. There was nothing offered to compensate for the delay. The phone number on the standard sheet they gave out was disconnected. I rang to ask if my daughter's flight could be changed by one day so that she could have the full 3 days in Melbourne. I was told that this was not possible unless I paid $120. What a cowardly approach from senior management. Shame on you Tiger.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Toh","Singapore","2012-07-04","SIN-HKG-SIN. It is evident that Tiger had improved. Highly efficient cabin crew and flight was on-time for both sectors. Check-in wasn't a problem and I would definitely recommend Tiger given their efficiency and low fares.","","","Economy","","10.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Roscoe","United Kingdom","2013-05-05","Flew premium cabin to Punta Cana April 2013. Return flight was terrible. The seats were old and the cushioning was worn. As we were served last we had no choice of menu and had to make do with the food that nobody else wanted. The cabin crew were short and rude to some passengers and they appeared to be improperly trained to deal with passenger demands and were unable to remain professional when dealing with passengers. A training need maybe? Thomson seem to have gone 'downhill' lately. What has happened to them? Lack of competition perhaps?","","","Premium Economy","","2.0","1.0","1.0","1.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Catherine Unitt","United Kingdom","2013-05-05","Departure from Cardiff Airport - surly and unhelpful check in staff. Although my carry on luggage was the correct dimension it weighed more than the sparse 5kg - my fault for not checking this. However other airlines allow 10kg carry on. I had to pay £44 to put bag in hold. During my holiday I tried to use the 'manage my booking' online option to pre pay for my return luggage and not incur further penalty charges. However this proved impossible. Thomson's login screen doesn't allow a departure date to be inserted once you have left the UK - so you can't get beyond the login screen. Their systems seem to be engineered to extort as much money as possible out of passengers. This is the first time I have flown with Thomson and will not do so again.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","David Ulicny","Czech Republic","2015-06-07","Flew from Istanbul to Kuala Lumpur. We boarded an older A330-300. At least it looked outdated on the outside when we got in the plane was very new and the seats were comfortable. We left 1 hour behind schedule but we had great inflight entertainment so the wait wasn't that bad. Then all the trouble happened. Since it was 2am and I would be in the plane for 11 hours I wanted to sleep For some reason my seat didn't recline. I told the cabin crew they smiled and changed my seat. I then slept. I woke up toward the end of the flight and breakfast wasn't served yet. Even though it was like 10 am. So I asked when we will have breakfast and they answered ""soon don't worry"" and in ten minimizes I had a steaming omelette in front of me. We landed in KL on time got our baggage fast and left the airport in a breeze overall pretty good!","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michael Schurr","Germany","2015-06-07","23/5/2015 TK 51 and 6/6/2015 TK 50. Very good catering. Entertainment was okay. Seats are comfortable. Staff were ok. Good amenity kit in economy cabin. Dirty toilets.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Rashim Signh","United Kingdom","2014-01-13","Travelled out to Punjab on 22/12/13. Flight delayed from 4.40pm to 10.40pm. Pilot advised it would take 5hrs 50mins to Askerbad and it landed on time then flight to Amritsar was 2hrs 15 mins and again it landed on time. Waited at Askerbad for approximately 90 mins while crew changed and 757-200 was refuelled and cleaned out. Plane does look a bit dated now no entertainment so bring your own staff are friendly enough and respond to your requests 2 meals and a snack and plenty of bottles of water. Flight back was 2 hours 45 mins to Askerbad and 7 hours 30 mins to Birmingham all went to clockwork only hiccup was some of the luggage was not put on the plane so we filled in a form and handed to the Birmingham Airport rep to forward luggage home by a courier. So all in all pretty happy with Turkmenistan Airways pretty good service and the cheapest flights out to India.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","John Miller","United Kingdom","2013-11-01","Flight out of Heathrow was in economy flight nowhere near full so had 3 seats to myself food surprisingly top quality but service lacked friendliness. Cabin was shabby and in need of refurbishment! Pilots made no announcements. Flight back to Heathrow I was upgraded to business class without asking. The seat was obviously bigger but lacked the foot extension you get with Emirates business class the seat was also in need of replacement due to shabby arm rests. Service on return flight was very good flight attendants friendly and spoke fluent English. Food plentiful and a choice of three dishes also provided with a flight pack pillow and blanket. All in all flight home was great because of the comfy seat that allows some chance of sleep. My biggest gripe is after checking the web for info on the 757-200 the aircraft is around 20 years quite old but the planes look it.","","","Business Class","","3.0","4.0","4.0","3.0","1.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Scott Mc Grath","Australia","2012-06-28","Booked a flight Sydney-Melbourne and after a frustrating time booking the flight with their deceptive Internet site managed to get a ticket with carry on luggage only. Arrived at the airport to discover that my combined weight exceeded the 10 kg limit and was slugged $70 for the privilege of putting my bag in the aircraft hold. They utilize contractors to handle the booking in and they simply sprout the OSH line. Then to top it off they get the wrong gate for boarding.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jesse Oey","Australia","2012-06-25","MEL-SYD 22 June 2012. Check-in was efficient and the flight departed on time. Ground staff was rude and the FAs looked lethargic and uninterested albeit friendly. MEL's T4 was surprisingly clean and well- maintained. Good value for money - will consider flying with them again if the price is right.","","","Economy","","6.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Theo Williams","United Kingdom","2013-05-04","Manchester to Cancun we were ready for take-off when a fault was discovered. We taxied back to the terminal then left on the aircraft without water or food for 3.25 hours whilst the engineers tried to fix the problem. We were then disembarked and bussed back to the terminal without Thomson representation or any advice or guidance on next steps. Eventually we were asked to collect our baggage and stayed at the airport hotel until the following day. We flew out eventually 23.5 hours late. The service throughout was non-existent with a catalogue of promised updates that didn't come alongside receiving no updates or advice when it should have been due or apology. To add insult to injury once we did get under way food and gift options had been forgotten.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Birchall","United Kingdom","2013-05-01","Premium economy Manchester to Dominican Republic return. On both flights we found cabin staff very friendly and helpful. Inflight entertainment provided was excellent. Comfort was good seats comfy and plenty of legroom. The pamper packs provided proved to be most useful. Inflight meals of the highest standard and drinks service regular. All in all a very enjoyable experience and can't wait to fly Thomson premium again!","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K N C Premawarhena","Sri Lanka","2015-06-06","Flew Colombo-Istanbul via Male to Antalya three weeks ago and got back last Monday. All flights were delayed except for the last leg on return flight from Istanbul to Colombo via Male where I really would have prayed for a delay as my connecting flight got 1.30 hrs delayed from Antalya! Good in-flight service and food etc. Flight delays are so common that you spend an addition of 5-6 hrs on the way than originally scheduled! Plus mad rushing from Domestic to International Terminal in Istanbul with only about 20 minutes for the connecting flight. One of my bags came on the flight. Other came one day. Can't recommend this airline unless you can stomach constant delays!","","","Economy","","2.0","3.0","4.0","4.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sharma Moksh","India","2015-06-06","Flew into Delhi from IST. Business Class. Flight: TK 716 on 5th June 2015. By Far my worst experience in business class. (Despite having flown United several times). On a 6 Hour Flight: Business Class Passengers get blankets and Pillows from the regional Economy Class cabin. Rude Staff horrible service wouldn't even give hot/cold towels before or after meal. Ordered Asian Vegetarian Meal 1 month in advance got it onboard. Nearly Inedible. My mother returned her food we requested for the other vegetarian options from the menu we are told that there qwew none left. 1 hour later I walk in on the staff eating the remaining Indian Vegetarian food. After touchdown did not even give the standard ""Ladies and Gentleman we have arrived at XXX airport or welcome to XXX Airport or the weather report just went on and on about the seatbelts"". Did not even greet passengers during deplaning. Since I flew on the same Airline from the US I have reasonable backing to conclude that these people do not like to cater to passengers on this route or to people belonging from this destination. Horrible Staff.","","","Business Class","","1.0","4.0","1.0","1.0","2.0","","","1.0","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","K Kaur","United Kingdom","2012-02-20","LHR-ASB-ATQ. I travelled with my elderly mother and all I can say is never again. Rude FA food inedible no entertainment aircraft old and dirty. Lay over in ASB a disaster we were made to walk from the plane to the terminal and back again and negotiate stairs covered in ice - outside temperature was -17C. Complete chaos in the terminal when issuing boarding passes. Left to sit on plane with door open as they conducted several head counts of passengers! To make it worse it wasn't even cheap to fly them.","","","Economy","","","","","","","","","1.0","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","N Alexander","United Kingdom","2012-01-11","Heathrow to and from Ashgabat and have no major complaints. The crew struggle with English but we managed to communicate without too much difficulty. Aircraft's were clean and tidy and legroom good. There is no inflight entertainment aboard however the inflight catering was rather good washed down with a generous supply of soft drinks. What spoilt the experience was the behaviour of a minority of Amritsar bound passengers who chose to openly smoke during the flight. When approached by the crew those passengers screamed and shouted that they could not understand the crew requests for cigarettes to be extinguished. These passengers chose to play very loud music to the annoyance of those nearby refusing to turn it off. Fellow Amritsar-bound passengers were powerless to stop them.","","","Economy","","6.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Broadhurst","Australia","2012-06-25","Travelled from Melbourne to Sydney. I did not realise my handbag would be weighed as part of my carry-on. I was 2 kgs over the limit and was asked to pay an extra $77 to check-in my carry-on (not my handbag). I understand it was a cheap flight and they have to have rules but $77 for 2 kgs was excessive. My family had to come back to the airport to take home items from my carry-on.","","","Economy","","6.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Smith","Australia","2012-06-24","Flight: In last month. BNE-MEL MEL-BNE. Great trips both times plane arrived early offered emergency exit row both times staff professional and very friendly. Fare was unbeatable. Will definitely fly again.","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","N Sutherland","United Kingdom","2012-06-21","BKK-CRK-BKK. 10 hours late into CRK due to non arrival of the aircraft. So instead of arriving in Clark early afternoon we arrived at midnight. No apologies from the Captain or Crew. The flight is operated not by Tiger but by SE Air. Had I known this I probably would not have booked it - but it was cheap and I was keen to try an alternative to Cebu Pacific who getting increasingly expensive. Return flight was on time and online ticket change was cheap and simple. Return flight was on time no problems.","","","Economy","","4.0","","","","","","","4.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Sam Naguib","United States","2015-08-02","Flight from JFK to Kiev was cancelled on July 19th 2015 without notice. I learned that the flight was cancelled at the airport and went back on July 20th with all my luggage. The flight got delayed again until 12 am. No aircon on the plane prior to take off. Arrived to Kiev knowing that I missed the connection flight to Tel Aviv, my final destination. Transfer desk staff did not know if my bags were dropped off at the airport in Kiev or not. I was finally told to check into Kiev to collect my bags and a bus will drop me at a hotel to spend the night and fly the next day. July 21, I left the hotel and went back to Kiev airport and got on a plane to Tel Aviv. Not a pleasant experience. I lost 2 days of my stay in Israel as a result.","","FamilyLeisure","Economy","JFK to Tel Aviv via Kiev","1.0","1.0","2.0","1.0","1.0","1.0","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Chris Ramsden","United Kingdom","2013-04-28","Just travelled to Tenerife and back flight only with Thomson. Flight out from Manchester 20th April at 13.55pm. Off on time new plane great staff comfortable seats and arrived early. Did not purchase any food. Back on 27th April 19.25pm from TFS arrived early in Manchester again a great flight friendly staff and new aircraft. Such a contrast from our last flight with Monarch. Will definitely fly Thomson again.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Hicks","United Kingdom","2013-04-25","Just travelled to Marrakech with Thomson Airways. We have now travelled with Thomson 3 times since they changed from an inflight meal service to purchasing snacks. On the way back from Marrakech which was a 3 hour 10 minute flight at tea time. We were sat on row 20 which is about 2/3's the way back of the plane. The snack service took over 2 hours to get to us. The cabin crew were like headless chickens up and down the aisle collecting hot food from the rear of the plane and passing it between the rear and front trolley. Go back to a full meal service and stick another few quid on each ticket. It is much simpler and surely easier on the poor cabin crew.","","","Economy","","6.0","3.0","3.0","2.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Sharma","India","2015-06-06","TK 80 SFO to IST in business class. Best transatlantic business class product out there. Its food and service can give any European carrier's First class a run for their money. So much food and drink. Then there are airlines which don't serve even a meal when travelling First Class on a 5 hour flight because its ""domestic"" (eg United). They kept serving us food for the first 3 hours of the 12 hour flight. Entertainment system: Latest one not even shared publicly on the airline website. Touch screen remote which itself has a large interactive LCD screen/player works independent to the main screen! Movie choices: Amazing! Audio albums: Biggest collection I've seen. Seat is a bit narrow however very comfortable to sleep in. Amenity kits were from Cerruti. Although arrival in Istanbul was disappointing due to delayed baggage delivery. The only unfortunate thing is this is their best product and will probably not be used in Asia ever because Turkish heavily favours US destinations over others. eg. On their Delhi Flight they give out thin blankets in business from regional economy class flights. Hopefully this will change.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Mehmet","United Kingdom","2015-06-06","Flew 4th May from Birmingham to Izmir transfer at Istanbul. Flight out was delayed no reason given arrived in a mad panic at istanbul transfer gate with 15 minutes to spare but transfer flight to Izmir was also delayed by 1 hour no reason given. Return flight from Izmir was also delayed no reason given leaving us again in a mad dash to the transfer gate. Arrived just as they were boarding but our luggage did not transfer. Had to fill in a form at Birmingham and it was delivered to our home a day later.","","","Economy","","6.0","3.0","5.0","5.0","5.0","","","4.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","H Williams","United Kingdom","2011-08-05","LHR-ASB. Busy flight mostly passengers to Amritsar. No inflight entertainment (not even map). No duty free magazine or alcohol. Main food service - tasty curry choice of veg or meat. Crew ok but English not first language. Toilets clean. Over hour delay in take off from Heathrow - probably due to few check-in posts being open. Landed on time. Return flight was not as busy - room to swap seats. Map this time and crew ok and remembered to get me black tea without asking.","","","Economy","","5.0","","","","","","","4.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Gerard Jongsma","Netherlands","2011-08-01","I took the flight from Frankfurt to Bangkok via Ashgabad and I must say it was ok. The flights left on time and there was a transfer time of aprox 1 hr at Ashgabad in the middle of the flight which is quite convenient. The food came in large portions and consisted out of a lot of meat. The personnel was not over friendly. The in-flight entertainment doesn't exist bring your own.","","","Economy","","6.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","T Bradley","Australia","2012-06-18","BNE-MEL. MEL-PER. Both flights on time and arrived early. Prompt professional service. Get what you pay for on board but does that really matter. Will fly again when they cost $109 and Qantas is 780 for same flight.","","","Economy","","9.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P Melling","Australia","2012-06-06","PER-SIN return. Calm and very efficient check-in at Budget terminal SG. Just allow enough time for connections and getting to the budget terminal using free bus from T2 basement. My planning was at fault due to my incoming flight on another airline landing slightly late but Tiger check-in staff were helpful even though the check-in was already closed. Inflight: basic as expected but always patient and efficient. Used Visa for meals/drinks where you leave your card with the steward staff and just settle it all up near the end of the flight. If you like lots of inflight entertainment Tiger is not for you but now I know the routine I would definitely fly Tiger again.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Chris Fellner","Germany","2015-07-27","Oneway KBP-ODS for 1650 UAH/70 USD economy. Check in via online worked properly, security at KBP chaotic at domestic gates. Long bus ride to the aircraft without working A/C and probably 50 degrees. Boarding endless, delayed 15 mins. Seats more or less normal, possible to sit for people with approx 1,85. Service - free cup of water or paid like low cost. Plane clean and new. Behavior of crew neutral (nothing special), however, arrival at ODS complete chaos. 170 passengers squeezed into a small exit waiting for their luggage. Cramped airport - back to Kyiv by train for 600UAH 1st-class - much more pleasant.","Boeing 737-800","Business","Economy","KBP to ODS","4.0","2.0","2.0","1.0","","1.0","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Oleksii Maksimov","Ukraine","2015-07-20","Clean and comfortable cabin. We were offered an option of upgrading to business class on board, and the cost was very competitive, so we agreed. The service was first-class, and so was the food. Even in coach class, the seats were much more comfortable than on our flight from Riga to Kiev operated by Air Baltic. Overall, an unexpected and pleasant surprise. We will fly with UIA again.","Boeing 737","Couple Leisure","Economy","KBP to RIX","10.0","5.0","5.0","5.0","4.0","4.0","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R McNeil","United Kingdom","2013-04-25","Booked extra leg room seats for our flight however prior to going on holiday my wife had to have a shoulder op therefore did not meet the min requirements for those seats so we upgraded to Premium Economy at the extra cost. One week prior to travel we were told that due to technical reasons our return aircraft had changed and that we would not be traveling back P/E (what technical issues did they foresee 3 weeks down the road). This happened to a number of people on our flight and other flights after that apparently not an uncommon occurrence for Thomson to do this. Appalling customer service with hardly an apology.","","","Premium Economy","","","2.0","5.0","3.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","H Singh","United Kingdom","2013-04-24","Stansted to Rhodes and back. The flight was comfortable and nice clean leather seats although not a flexible pitch. The legroom was enough for me. There was no option for tv but it just for 3hr 50 mins flight. The inflight meal was on payment and they served nice hot meal. The water bottles are really expensive.","","","Economy","","8.0","4.0","5.0","5.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T J Lautan","Indonesia","2015-06-06","We were flying from CGK-IST-SAO-EXE in Business Class. Staff service were of an average standard it is like they were only available when it was time to serve. Ground staff were also rude even for business class passengers. Our seat from IST-CGK the entertainment system was not working. Turkish Airlines will be our last option.","","","Business Class","","5.0","4.0","2.0","5.0","3.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Thomsen","United Kingdom","2015-06-04","LHR-SFO (return) via IST. Check-in at LHR was fast en efficient and the PrimeClass lounge was nice with a good food selection. Boarding at LHR was a bit chaotic but we got on board. First leg (LHR-IST) was a A321 with large seats in BC very comfortable for the short trip food was ok and the aircrew were friendly. IFE was an older system with 4 movie running on a loop no great but for a three hour flight it was acceptable. IST airport is very overcrowded and even the BC lounge was packed so I decided to get some sleep at the airport hotel. A little pricey but well worth it. Boarding at IST was without any BC priority boarding and extra document and security check before being bussed to the plane. While airports like the old Doha airport had this down to an art IST seems to have turned this in to organised chaos not a nice experience at all. Second leg was a B777 with a 2-3-2 configuration. I had problems seeing how this would work prior to flying by I saw both a single mum with two children and two parents with a child for whom this setup with 3 seats in the middle worked a charm. Flight crew were nice and service minded but very slow to bring food out and the chefs costume is a terrible gimmick they should drop sooner rather than later as unlike Gulf Airlines where you can discuss the meal with an actual chef and make changes to the menu at Turkish they simply take an order from the menu and that is it. Food was good and plentiful. The seat was ok for sitting and eating or lying down but getting a comfortable position to relax in the middle was very hard and took some fiddling with the limited controls. IFE offered true AVOD with a large selection of films and TV shows as well as live TV. Films were not all the latest and greatest but I think there was something for everyone. Return journey started out better than at LHR with quick and efficient check-in at SFO and boarding done in a controlled and orderly fashion. I had a quick look in the United Club lounge with was nice and quiet but had a very limited selection of food. Plane was again a B777 with a good and attentive flight crew although they seemed a bit more robotic than the previous crews. Food was excellent and plentiful although again it seemed to take quite a while to get it served. Short transit in IST where boarding descended in to a new level of chaos with absolutely no announcements no BC priority boarding and extra document checks. As a seasoned flyer I knew to just get in a queue and get on with it but a rookie flyer would have been lost in the chaos. Not good enough and this needs to be changed fairly sharpish. Again a A321 this time with a refurbished cabin which meant the IFE was true AVOD (the same system as on the B777) and nice new seats. Again a pleasant flight crew that spent forever getting food served. The food was good but we got in to LHR about 20 minutes late because we were 30 minutes late out of IST. Price considered the offering is very good as long as you accept that IST airport is old over capacity and chaotic beyond belief.","","","Business Class","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","S Singh","United Kingdom","2011-03-10","Birmingham to Amritsar via Ashgabat. Check-in smooth and flight left on time. Plane clean and staff could speak enough English to make themselves understood. The drinks trolley came around every hour or so but no alcoholic drinks. There was no entertainment onboard apart from a map showing where we were. Landed on time at Ashgabat airport. The transfer lounge was adequate - we waited approx 90 minutes before we continued onto Amritsar - we sat in the same seats so no new boarding passes were required. We arrived on time at Amritsar. The things I didn't like about this airline were that it was no longer cheap - in the UK they have put their prices up by 50% from last year. Also they don't have life jackets - something that petrifies me as I panic when flying. One other moan I have is that whenever we hit turbulence - and we did quite often - there was no announcement telling passengers to return to their seats and put their seat belts on - children were playing in the aisles as we went up and down!","","","Economy","","7.0","","","","","","","4.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","M Dhillon","United Kingdom","2011-03-05","A nightmare journey to Amritsar due to leave at 1350 from BHX. On arriving for check in we were informed the flight was delayed 11 hours - spent all day at the airport. On boarding the flight the staff were rude and unhelpful - not even fully conversant in English. The flight was due to land in Ashgabad for a short break but the pilot took the aircraft to Mary Airport due to bad weather - and left the aircraft as did other members of crew. The passengers were left sitting on the aeroplane for 4 hours prior to it taking off for Amritsar. There were insufficient drinks onboard and we were not able to leave the aircraft. Staff could not update us on when we would leave Mary as they had to wait for another aeroplane to land so they could get back up to full crew. I will never fly with these people again they offered no apologies for the gross mistreatment of the passengers. Never will my family travel with Turkmenistan Airlines again!","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Stewart","Australia","2012-06-06","MEL-Gold Coast return Family of 4 $600 total cost. First time on Tiger so expectation low but pleasantly surprised. Both flights left on time and arrived early. Clean plane nice friendly staff. No issues at all. Melbourne arrivals area of Tiger is a bit primitive it is essentially a cage with a single baggage return belt but was only there for 5 mins so no big issue.","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","T Valley","Australia","2012-06-06","OOL-MEL Flight on-time cabin crew friendly and arrived early. Cost $57 check-in crew gave me emergency exit and 2 checked bags.","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Ron Love","Australia","2012-06-05","SYD-MEL-SYD. On short notice I had to travel to Melbourne Tiger's prices were 75% cheaper than the other two airlines so I took the chance. Both flights left and arrived on time and both check-ins went off without any delays. Perhaps the terminal facilities could be better but they are adequate.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Anatoli Chernyaev","Armenia","2015-07-18","The staff lacked knowledge of the English language and basic knowledge of ethics. Being on a transit flight first, I had to move quickly to get out to my respective gate but the staff would not regulate the traffic of passengers leaving the plane, thus, making me be late and managing to board for the last minute. At my final destination, my buggage was lost and no one could answer me properly what the reason was. You had to buy food on the plane if you needed something and nothing was included in the price of the ticket. Flying for more than 4 hours for both flights, having nothing to eat, being treated awfully, losing the luggage made this the worst experience I have had.","","Solo Leisure","Economy","Yerevan to Warsaw via Kiev","2.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Joshua Meyers","United States","2015-07-16","The flight took off 30 minutes late, and arrived in Prague 35 minutes late. No accommodation was made by the cabin crew or gate staff for passengers with connecting flights. Cabin service was mediocre, and the cabin was rather uncomfortable. The plane appeared rather poorly maintained, as the intercom emitted a squeal of feedback every time the crew used it.","","Business","Economy","Kiev to Prague","3.0","1.0","2.0","1.0","","2.0","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Lucy Hardy","United Kingdom","2013-04-23","Bristol - Tenerife - Bristol travelled in April on Boeing 757-200. Noticed that we had more legroom than previously and was informed on return journey that they have removed some seats in response to passenger comments and its not much more roomy. Plenty for a four hour flight but shame about the entertainment being switched off still. Food and drink reasonable and service excellent.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Stephen P Kennedy","United Kingdom","2013-04-23","I am a frequent traveller and in the most recent years I have suffered severely with arthritic knees and hence require an extra leg room seat. I have found that this given the appropriate booking time allowance has never been a problem on other airlines. Thomson however have as other airlines always told me to book only seven days in advance but never deliver only to tell you on the day that all leg room seats are booked. I am currently at the RIU Karaamboa I Boa Vista Cape Verde and returning home on the 30th April to Gatwick. The usual story I'm afraid after requesting my leg room seat on arrival I was told to request 7 days before departure (today) when I'm told that there was none available.","","","Economy","","1.0","1.0","5.0","5.0","5.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","David Allen","United States","2015-06-04","TK0033. Both flights from Houston to Istanbul were a delight. The seats were very comfortable and were nice on the new Boeing 777-300er and on the trip back on the Boeing 777-200er. Also the trip from Istanbul to Germany and back on the Airbus 321-200 were good. Entertainment system on the first but none on the way back to Istanbul. Best airline food I have experienced.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Steve Barker","United Kingdom","2015-06-01","TK 1994 / 1995 16th - 23rd May 2015. My wife and I recently flew to Istanbul with Turkish Airlines. I have to say that the whole experience from booking the flight to landing back in the UK was excellent. The staff were friendly and helpful the aircraft was clean the seating excellent and the food was the best I have had outside Business Class. All in all a very good experience and excellent value for money.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","B Vincent","Australia","2010-12-28","Ashgabat - Dashoguz return on B717. Outbound had interesting boarding arrangements - you get a numbered generic boarding pass (with a picture of an Ilyushin 76 cargo plane on it) and you have to refer to your ticket for your seat number (at least the seat allocation is honoured). Aircraft interior was comfortable and well presented - they now have safety cards but still no sick bags and no life jackets. Picture of the President is displayed on the front bulkhead Small sandwich served and additional items can be purchased at prices lower than those at Ashgabat airport. Landing was not the most confident. Look out for the fleet of Antonov AN- 2s at Dashoguz airport. Inbound also interesting - no conventional check-in counters everyone queues at a plain doorway for security etc. No boarding passes. Aircraft interior was clean and well presented - I didn't use the bathroom but others reported it was not in a good state. Snack consisted of two buns which were so dry they were almost impossible to eat. Both flights were on time. For USD37 return I have no complaints.","","","Economy","","6.0","","","","","","","4.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","R Kaur","United Kingdom","2010-09-01","I recently travelled to India on Turkmenistan Airlines. The food was horrible so I advise you to eat something beforehand. The seats were dirty and sweet wrappers were everywhere. There were TV's but they were rarely on. The crew can't speak English and you can't understand them.","","","Economy","","1.0","","","","","","","1.0","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Thomas Kolb","Germany","2010-08-22","Cabin crew on this airline seem not to care at all about security on board. I have recently flown domestic from Ashgabat to Mary and the person seated in front of me refused to put his seat into the upright position for take-off and landing. Even though I asked a flight attendant to intervene she asked the gentleman in vain to comply with security instructions but finally gave up and just walked away. I had to call her again tell her I would report her and the gentleman in front of me to the police after landing until she asked the purser to show up and solve the problem. Another gentleman came back 2 times from the washroom smelling of cigarette. It was so obvious he had been smoking. No one said a thing.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","H Wayne","Australia","2012-05-28","MEL-SYD. Staff very pleasant and professional. Quick check-in. Friendly cabin crew smooth flight. I thoroughly enjoyed the flight and would recommend Tigerair to anyone!","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Mike Jonas","Australia","2012-05-14","Deceptive ticket prices fail to include luggage fees credit card fees and seat-assignment fees. Online check- in is not available so long lines at the airport counter. Stingy luggage policy (7kg per person $70 per piece for check in at the counter) and a three-day-in-advance ""luggage reservation"" requirement. Pay a few dollars more for another airline and save yourself the aggravation.","","","Economy","","2.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","W Woon","Singapore","2012-05-13","SIN-HAK-SIN. Cheapest option available and pretty decent for a budget airline. Standard A320 with cloth seats which suit me just fine. Legroom adequate which I found surprising as I had issues with legroom using rival airlines'. Did not purchase food on board which is understandably expensive. SIN-HAK was smooth and punctual just that children on board the flight were very noisy. HAK-SIN was delayed and experienced slight turbulence and bad weather delayed landing even more. Overall rather value-for-money.","","","Economy","","7.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","S Weisshappel","Ukraine","2015-06-29","Online-check in worked properly (despite the fact that due to change of plane pre-ordered seats with more legspace were cancelled). Situation at gate in Kiev completely chaotic. Squeezed bus transfer to plane. Start with delay of approx.15 mins, because crew was held by angry passengers at border control. Stewards were not in a well mood. Flight pleasant, no catering beside cup of water. New looking 737-8 with pleasant  legspace - no problem for a 1,90m-person. Anyway this was my last flight with them because they became in general by price/value worse than Wizzair.","Boeing 737-800","Couple Leisure","Economy","KBP to VNO","5.0","3.0","1.0","","","1.0","","3.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Alex Dim","Ukraine","2015-06-28","I used to fly with UIA a couple years before and it was not that bad. The only complimentary food available for economy class passengers is water, and everything else has to be purchased and paid for onboard flights. People ended up pulling their own stuff out of their bags to have a bite. I will pay whatever it takes to stay with LOT, BA or Lufthansa to escape Ukrainian International Airlines.","","Solo Leisure","Economy","Amsterdam to Kiev","1.0","2.0","2.0","","","4.0","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Joe Wildman","United Kingdom","2013-04-16","We were flying from Bristol to Orlando on a B767-300. The flight all went smoothly. However on arriving at Orlando airport we found out the aircraft had pressurisation problems back at Bristol. So we had a long 8-9 hour wait (longer than our flight) whilst they flew in a very old and uncomfortable B757-200. It was a very bad flight.","","","Economy","","3.0","3.0","4.0","4.0","3.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Walters","United Kingdom","2013-04-16","I cannot find the words that express how bad this flight is. Just returned from Tunisia - but having left the hotel before breakfast and then find on the flight they did not have enough food and I am diabetic. All they said y is 'we have sold out of that' - Food Drinks and Duty Free. Previously on a trip to Egypt they forgot to load the food on board.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Samuel Sembiring","Indonesia","2015-05-31","Jakarta to Istanbul with a stopover at Singapore Changi. Check in was smooth even though Turkish didn't have a fixed check in counter in CGK. Boarding was fast and smooth. On CGK-SIN flight sandwich was served a good one with a selection of drinks. Then we have to leave the plane and reboard again one hour later at Changi. The SIN- IST leg was great the crew served properly but it lacked eye contact. They were chatting with fellow crew members while they were serving passengers. The catering service was good and the amenity case was a good looking tin pencil case which was a nice touch. The IFE was decent with a broad choice of movies and music. The return trip was in the same quality except a fair 45-60 minutes delay because of congestion at Istanbul Ataturk. My conclusion Turkish is a great choice for a long haul flight.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michael Peters","United States","2015-05-31","IAD-IST-BLQ and return. The plane was clean and with adequate seat pitch. Plane left Washington with only a very minor delay. Turkish delight passed out and later a hot towel service. No cocktail service. Dinner at 1.40am and it was the best airline meal I have had accompanied with great Turkish wine. I asked for and was given a refill on the wine. After coffee service and trays cleared crew came around with another drink service. Bright lights finally dimmed after 3am when it was already light outside. Global positioning system not working on this flight at least not displayed. Entertainment systems not working too well only limited number of selection. Crew passed out amenity kits normally not seen in economy. Children had their own amenity kit and a stuffed bear. After dinner a bottle of water passed out to all passengers additional water available in galley as well as snacks. Crew were friendly; a few not well versed in English. Seats comfortable enough for a good sleep. Lights on two hours before landing for a delicious hot breakfast. An hour before landing the captain made his first announcement of the flight detailing the weather conditions in Istanbul. One toilet I used before landing had run out of water. Unable to flush or wash hands. Upon landing plane parked away from terminal and we were bussed in. Our layover in Istanbul was over ten hours (19 hours) so given a night at airport hotel with bus transportation and breakfast voucher. Quick and efficient. The next morning due to a miscommunication the Turkish Airlines bus to the terminal was nowhere to be seen at the appointed hours but the hotel shuttle took us ten minutes later. Boarding was by bus to plane parked remotely. Good seating headsets for video screens from ceiling. Showing short videos and mapping of flight. Choice of two hot meals and full bar service on this short 2.5 hour flight. Coffee service too. Meal selected was excellent. Upon return check in was handled by Star Alliance staff at BLQ. Brisk businesslike to the point of being short. Boarding again by bus to plane. Newspapers not passed out. Seating the best of any intraEuropean flight I have been on. So much leg room I had to lean forward quite a bit to eat. No videos nor mapping on this flight. Departure on time and a wonderful smooth flight to IST with another delicious lunch with again full bar service. Flight attendants cheerful and happy. Arrival on time into a gate with air bridge in front of passport control. Overnight again at expense of Turkish. Before boarding we went through six security checkpoints. All but one were friendly and courteous. Airbridge to plane Flight was full. Seat did not seem to recline properly. No newspapers passed out or at entrance. Due to air traffic control delays flight took off one hour late. Entertainment system working fine as well as route mapping. Captain made announcements. There was some gaps in service on this flight. Our section in the cabin was skipped over for hot towels. About 1.5 hours into the flight drinks were offered. No crackers or nuts no napkins. 2.5 hours into the flight lunch arrived at my seat. A delicious chicken meal. Before landing another wonderful hot meal. Landing process at IAD and baggage delivery normal and without problems. I have given this airline nine stars mainly for the great catering and beverages and mostly friendly and efficient staff. Altogether a very good product. Will fly with them again on next trip.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","S Sandhu","United Kingdom","2010-07-24","Recently travelled to India on Turkmenistan Airlines. Service is decent but not the best. The food is what you would expect. No entertainment on board so bring a book or some music. Ashgabat Airport is quite clean. It takes about 6 hours BHX-ASB. From ASB-ASRit takes about 2.5 hours. The flight attendants speak mostly Russian or Turkmen so it is hard to communicate with them. Overall you get what you pay for. I think the flight attendants need to know how to speak fluent English and Punjabi and there should be some entertainment on board.","","","Economy","","6.0","","","","","","","4.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","J Singh","United Kingdom","2010-04-30","Recently travelled to India and back during the volcanic ash issues. Lots of people complain about this airline but at the end of the day you get what you pay for. Outgoing flight was on time. No entertainment on board something they do need to look into. Food and service is what you would expect from the price of the ticket. The return journey was a little more complicated because of the volcanic ash. Everyone was asked to check in and several hours later the flight was cancelled. They should have phoned everyone not to come to the airport. I was travelling with my young son and 2 daughters which made it difficult. They did provide food water coffee etc and the taxi fare back home to the village when the flight was cancelled. Askhabad airport is now 10 times cleaner than Amritsar.","","","Economy","","5.0","","","","","","","4.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","S Sandhu","United Kingdom","2009-12-26","Turkmenistan Airlines is the worst airline I have ever travelled with. Flight attendants all Russian and Uzbek don't speak or understand English or Punjabi. They are rude whenever customers ask for help with their suitcases or hand luggage. The food is not nice drinks are served loads - every 1.5 hours. Entertainment poor very poor bring your own books magazines and iPods/MP3s. All they have is a screen showing you where you are in the world. The safety manuals are in Russian. If you were travelling to India you would want films music and games.","","","","","4.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Steven Cao","China","2012-04-30","Sydney-Melbourne with A320 clean and comfort departure delayed 20 minutes due to aircraft late arrival but arrival still on time. Very efficient check-in security check and baggage claim service. TT offered the cheapest price compare with Qantas Jetstar and Virgin Australia definitely will fly with TT again.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Trood","Australia","2012-04-24","MEL-SYD. Thought that I would give them a try since they seem to hold the highest on time performance for the past 6 months. Arrived early at check-in and offered exit row. Crew both ground and onboard were very attentive and informative. Left on time and arrived 10 minutes early. Would fly again.","","","Economy","","9.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","V Kwan","Hong Kong","2012-04-24","Original flight at 11am from Hong Kong to Singapore however flight delayed to 1pm. The flight was suddenly diverted to Ho Chi Minh in the middle of the flight and we got trapped there for nearly 7/8 hours. No staff or any crews were there to assist us! Finally we board the same flight at midnight and arrive Singapore at 3am. We tried to contact Tiger for some explanation and refund yet still no reply from the company.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","S Scott","United States","2015-06-17","I frequently and gladly fly ""budget"" airlines both domestically and internationally - I know what I can expect and what not to so by no means was I under the illusion that I was going to get a luxury experience. I flew from Athens (5.30am) to Kiev (laid over 2 hours) then on to JFK (arriving 2pm same day) for a total of 13 hours of time in the air. Flight Athens to Kiev was fine, flight attendants were nice and courteous. I slept most of the time and they did a brief juice/coffee service just before landing. Once in Kiev, be prepared for perhaps the rudest airport experience. Airport staff (from food service to duty-free to security staff) were miserable. Kiev airport has limited food options, so be prepared to settle on a mediocre sandwich. Flight from Kiev to JFK was hands down the worst flight I have been on. The seats are horrible. I am 5'10 and my knees rubbed the seat in front of me, the seats are narrow and are as big as you would expect from a tiny regional aircraft or island-hopper, not what you would expect for a long-haul flight. The seats themselves are extremely uncomfortable and are terrible in causing lower back pain, and recline only an inch or two. The cabin crew took the cold, aloof, and rudeness of the Kiev airport staff to an entirely new level and were openly hostile towards passengers. The food was laughably bad, but the worst part is that they offered maybe 500ml of beverage for the entire 10 hour flight. They did 3 separate drink services and each time you get about 150ml of beverage in a tiny solo cup, the size many people keep in their bathrooms. I've never been happier to land and be done with a flight, and would not wish flying UIA for long-haul flights on my worse enemy. I would describe the in-flight experience as a 1/10 and the only reason I am giving 5 stars is because the entire flight from Athens to JFK cost me $330 which is insanely cheap and was approximately half the price of the next cheapest flight from another airline. So if you're trying to backpack/budget fly and need a really inexpensive flight into/out of Europe or Asia, take UIA but seriously prepare yourself for a horrible flight and I'd recommend bringing a liter of your own water.","boeing 767","Couple Leisure","Economy","Athens to JFK via Kiev","5.0","1.0","1.0","1.0","3.0","1.0","1.0","5.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Sasha Guignard","Ukraine","2015-06-16","Flight was from Beijing to Kiev on their 767 in Premium Economy Class. We left on time at 01.35 hrs and arrived into KBP on time. Flight was full in Economy and just a few empty seats in Premium Economy. There were a lot of Chinese on board and announcements were also made in Mandarin by one of the cabin crew. The service was good and a Dinner (almost too much food for the time of night) and Breakfast was served. Both were tasty. Plenty of drinks also for those that wanted them during the flight. IFE was pretty poor but then I slept. Better seats and more leg room in Premium Economy in comparison to Economy. Overall a nice flight. ","767","Couple Leisure","Premium Economy","Beijing to Kiev","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","F Chappell","United Kingdom","2013-04-11","Manchester to Punta Cana December 2012 in Economy and had plenty of leg room. I'm only 5'6"" so not very tall but could stretch my legs out fully in front of me no problem. Plane was 2-3-2 rather than 2-4-2 which we had the previous time. Staff were good friendly and always at hand. Paid the extra £5 for the extra TV options which I think is worth it just for the on demand option. Food was good though the pillows on the night flight home are pretty useless better to take your own neck pillow. All in all I would definitely recommend Thomson/First Choice and will be flying with them long-haul in the future.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Rielly","United Kingdom","2013-04-04","Manchester to Cancun. Booked extra legroom seats in economy no problem with legroom. The problem was my seat was faulty and would not stay in the upright position. Every time I tried to relax as you would on an almost 11 hour flight the poor guy behind me would have the back of my seat almost in his face. The stewardess did try to fix it to no avail. Basically we endured a hellish flight as we had to sit bolt upright. The food was so so nothing to rave about. The other big issue was that about 5 hours into the flight 3 of the 5 toilets were blocked and out of order. Drinks were not served after the announcement regarding blocked toilets. Thankfully I had brought water on board but really felt it for those who hadn't. I would never fly more than a couple of hours again with Thomsons.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Hamdi","Germany","2015-05-31","8 May TK 1702 STR-IST. 18 May TK 1709 IST-STR. STR-IST-STR very convenient as usual excellent food great staff. Turkish stays as my favorite airline.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Andrea Lemmon","Australia","2015-05-31","Recently flew in economy from Istanbul to Gatwick with Turkish Airlines. The flight was terrific with prompt boarding good service and on-time arrival. The highlight of the flight was the standard of food offered in economy. We were very pleasantly surprised with the quality and quantity of food and wine offered. The Turkish delight that the staff handed out was a forerunner to a really delightful meal. Would recommend this airline.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Raja Singh","","2009-05-27","There were 8 who flew with this run down company - we were delayed for 14 hours! They overbooked our tickets on our return flight - no apology no compensation - no nothing. Pay the extra if you dont want to be delayed - these guys are a complete joke. Book a company who have a customer service department.","","","","","","","","","","","","","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","R Droge","","2009-01-13","When there where serve food its seems that there where only one kind or food some screens in the airplane dont work. At Ashgabat its dirty - very dirty. Nobody speak English or also nowhere you can read normal information. On the way back the problems bigger - the seat was broken and when you fly 8 hours on a seat that's broken than you have a problem. The crew dont talk English and many things in the airplane don't work.","","","","","2.0","","","","","","","","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","S Dillon","","2008-10-17","I have flown several times with TA but rarely enjoyed the trip; made worse by the lack of everything one associates with a decent air carrier. They dont have staff who can speak English no particular manners and in general they are rude. No information in English or Hindi/Punjabi on board or at Ashgabad. How one should know what to do or expect in term of time for board? I think they treat passengers with contempt and anger directed towards them; I have witnessed the so call air hostesses being rude. As for the onboard entertainment the less said the better. They make all announcements in some language that not a single passenger understands - I know they sometimes have one air hostess who pretends to speak English but no one can understand as it simply isnt English! The occasional films they show are in Russian and always highly embarassing for Indians. Overall I would rate TA 2 out of 10. You may say why 2 when the whole service is so diabolical. Well they usually let you sit down in a sort of seat and if you dont ask for anything they dont hit you over the head. And also because usually flights are on time. Would you fly with this thing? Well as for me and all my friends and family I much rather take a Maruti from Birmingham to Amritsar (if I had the time) than subjecting myself again to this humiliation frustration insults and torture lasting almost 12 hrs.","","","","","2.0","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Chan","Australia","2012-04-14","Ground staff for Sydney to Melbourne flight very slow and inefficient. No online check-in service which would help with the congestion. Preceding flight only fully checked in 20 min before take off. Fortunately short queue at security. Hope the actual flight is better but not getting my hopes up.","","","Economy","","2.0","","","","","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Kang","Singapore","2012-04-04","SIN to KUL return. Boarded on time with no delay landing earlier than estimated. Onboard service is good with reasonable price for items/food sell.","","","Economy","","9.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Pad","Philippines","2012-03-25","Travelled from Clark Pampanga to Bangkok. Flight left and arrived on time. Major downside - passengers were made to walk from the terminal gate to the plane. On my return flight however a shuttle was provided for passengers. Also not enough legroom. Overall the price is worth the service though.","","","Economy","","7.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Yevheniy Kahanovych","Ukraine","2015-06-07","I used them 3 times within couple months and can say that they are fine to deal with. The ticket purchase online is trouble free. Their online check in is hit and miss because they often change plane configuration so don't bother yourself up to 4-5 hours before flight. Their bag policy is standard (23 kg free allowance) and their cabin bag allowance is pretty standard. Their paid meal policy is ok as finally you're not fed with substandard food and you're warned that there is no free meal service so you can bring your own. Crews are nice and civilized. Planes are mostly brand new and clean. Leg room varies from generous on Embraer fleet to uncomfortable on older Boeing. Two flights out of three were on schedule. One left 1 hour late. Overall good value for money. A kind of Air Lingus type airline.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Pawel Kucharski","Poland","2015-05-01","TXL-KBP-IKA return. First time with UIA and what a nice surprise it was! Excellent price/quality performance. On board staff professional. All flights on B737 and on time or with small delays. On both legs to/from Tehran the last rows were empty so I had 3 seats to myself and actually had some sleep (it's a 4hrs flight). On older B737-500 plenty of space for the legs (it's worse on newer B737-800). There was also a hot meal provided on the legs to/from Iran. UIA uses the new terminal in Kiev which is very good. I will definitely fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Whiteley","United Kingdom","2013-04-02","Manchester - Malaga - Manchester 08/03/2013 to 19/03/2013. Both aircraft's were fairly new 737 which have the new Dreamliner style interior. The blue leather seats were comfortable enough for a short flight especially considering I am 6ft 1 tall! I did notice that the aircraft could have done with a deep clean. Service on board was professional and friendly. The onboard menu was quite expensive - especially £2.50 for a tiny portion of chips. I highly recommend the cheese and tomato Panini which although does not look nice tasted delicious. The only IFE is the map this may be an issue if on a longer flight. This is the first time flying with Thomson Airways as I usually fly with Monarch and overall I was satisfied and will use them again if the price is right.","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Liam Morby","United Kingdom","2013-04-01","Leeds Bradford to Sharm El Sheik. Never been particularly bothered about the quality of 'package airlines' such as this but on this occasion I felt the aircraft was of a poor standard considering the length of flight (5.5 hours). Too often on Thomson flights there is a complete lack of hot food options (despite the fact that prices are over inflated and they need you to buy things). The seat quality and leg room for a medium haul flight wasn't acceptable. Of course a pillow and blanket can be bought - but I doubt this would compensate. No inflight entertainment i.e. TV radio papers magazines. The only thing of interest was to observe how much people bought from the endless trolley services or over priced food drinks souvenirs and duty free. Thomson seem to be severely lacking in the art of distraction.","","","Economy","","4.0","2.0","4.0","2.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Helmut Hilger","Switzerland","2015-05-27","ZRH-IST-KIX and return. Plane from Zürich to Istanbul was 4.5 hrs late missed the night flight to Osaka took the next flight 24 hrs later and the suitcase took an additional 24 hrs detour. The transportation to the hotel in Istanbul due to the flight missed was organized however the hotel was a 40 min ride across the Bosporus arriving at 4am in the morning. Okay the in-flight service was okay but would I fly TK again? Not if I can avoid it because there was no information during all these delays my online feedback afterwards produced only prefabricated and unrelated standard answers and more importantly minor delays can produce quickly a 24 hrs. delay if there is only 1 flight per 24 hrs (true not only from long distance trips!).","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michel Perrin","Brazil","2015-05-25","KIX-IST-LIS. KIX-IST on an old A330-200. Check-in and boarding: perfect. Seat not 180. Very uncomfortable. Nearly impossible to sleep. Better leave it half way on a ""S"" position than at 140 degrees very slippery. Food (Japanese) was excellent and Gosset Champagne unforgettable. Lounge at IST very useful with nice showers but no amenities (shaving kit etc..). IST-LIS B737-800. Boarding completely chaotic  no priority what so ever. Packed bus etc… Back to the 80s. Very rude ground staff treating pax as cattle. Smooth flight nice breakfast. Wide seat.","","","Business Class","","5.0","2.0","4.0","4.0","4.0","","","4.0","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","B Vincent","","2007-06-13","Amritsar - Ashgabat on a 737-300 returning on a 757 and 3 internal flights on 717s. Each flight on-time and aircraft were clean. Food on the international flights was Indian vegetarian both ways - very good out of Amritsar quite acceptable coming the other way. Complimentary soft drink and snacks/beer for sale on domestic flights. Departure tax from Ashgabat included in ticket price - apparently this is not the case with other airlines. One or two quirky things - there were no sick bags on any of the flights and safety cards only on the International ones. My complaint is with the International baggage people at Ashgabat who extracted money from me in both directions - on arrival for retrieving my bag from the carousel (it was the only one) and on departure because the combined weight of checked-in and cabin baggage exceeded 20Kg.","","","","","","","","","","","","","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Raj Basra","","2007-02-27","I flew with Turkmenistan early February 2007 from Birmingham to Amritsar. The outgoing flight was 10 hours late at Birmingham but we were not given any explanation what so ever for the delay - apparently it was due to fog in Amritsar? We were given a £5 voucher to spend on food & drinks which bought you a couple of coffees! Food and inflight service was adequate. Return flight was punctual but the temperature on the plane was very warm and therefore most uncomfortable. Despite a requests from passengers nothing was done other then to hand out a glass of water to each passenger. Food on the Amritsar to Ashkhabad part of trip was poor.","","","","","","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Rockman","Australia","2012-03-20","Brilliant with no frills. Prices were final - no surprises. Left on time and landed a touch early. Obviously you pay for onboard snacks but I thought prices were reasonable. Service was efficient and does the job which is all you expect at this price. I think they have turned a corner and would definitely fly them again.","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Flores","Singapore","2012-03-12","SIN-DVO return. Outbound flight had a slight delay of a few minutes. Inbound flight on time. FA's were attentive and overall experience was ok. I will fly this airline again especially if promo fares are available.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Robert Wright","Australia","2012-03-03","MEL-BNE. Arrived at check-in 2 hrs ahead of flight departure. No queue in Melbourne. Bags checked and boarding pass issued in under 3 minutes. Given an exit row free of charge at check-in. Takeoff on time arrived early into Brisbane. Prompt cheery service from cabin staff. Detailed and appropriate extra instructions for passengers seated in the exit row. Very impressed - Tiger has certainly lifted its game in the last 6 months.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","M Royziski","United States","2015-04-19","Flight from Warsaw to Kiev and the next day from Kiev to New York. Warsaw to Kiev trip was perfect flight on time and on board staff very professional. Trip was fine except delayed arrival (1 hours altogether). The next trip from Kiev to NY was fine on time 2 meals (great) I did fly Premium Economy which is definitely worth it drink served every hour staff were nice no problems arrival on time. A lot of space for legs and great duty free selection on board. I would definitely buy a trip with this company again. Service is good for that price.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","P Pajulahti","Finland","2015-04-19","St Petersburg - Kiev - St Petersburg. First flight average. Flight full. Back flight better. I am a Finn and can say that the service is as good or as bad as in Finnair. Overall quite nice experience. Good prices and Ukrainians are friendly. Recommend.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Oldfield","United Kingdom","2013-04-01","Manchester to Sharm-El-Sheikh return. Without any doubt the worst flight we have been on. Never been so uncomfortable horrible leather seats no overhead air vents. Then they have the cheek to charge £1.40 for a tea bag and some hot water and £7.50 plus £2.50 for head phones if you want to watch a television. Come on Thomson I didn't expect Emirates standards but you really need to up your game!","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Aston","United Kingdom","2013-03-30","Flight out delayed an hour. We were flying to Cancun we had about 2.5 hours to go when they said there was only 1 toilet working people were queuing 45 mins to use it. The inflight service stopped which is very annoying when you have upgraded. The seats were very uncomfortable there was a crying child in front and when the seat in front was reclined they were almost in your lap. Food was mediocre.","","","Premium Economy","","2.0","2.0","3.0","3.0","2.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Louis Jameson","United Kingdom","2013-03-25","I flew twice with Thomson last year BRS-EFL (Kefalonia) in May 2012 and BRS-FUE (F'ventura) in Sep 2012. Both flights had attentive staff and as I am blind they went through the safety brief not all airlines do. The seats were very hard with tight leg room B757s on both routes. I felt the new onboard catering was good had a baguette which was tasty. I cannot say they are a good airline but adequate and I will use them in the future.","","","Economy","","5.0","1.0","5.0","4.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Val Chorny","United States","2015-05-20","Flew from JFK to Istanbul with transfer to Bologna 4/23. Flight delayed 1.5 hrs - no big deal happens. Seat cramped personal entertainment system broken. Food and drink better than average - I'll give them that. Istanbul airport is a crowded mess and the info monitors are not very informative. About 30 min before the scheduled boarding time they flash the message that our flight from Istanbul to Bologna was canceled along with > 40 other flights. No overhead announcement no airport workers in sight can explain coherently what to do or don't speak English. We later learn that a plane caught fire on landing and the runway was closed because of that. After about 6 hrs of running from one place to another and dealing with incompetent and rude employees we were fed and placed in a hotel. We were rebooked for the flight next morning but our luggage was not on it and took 3 more days for it to arrive in Italy.","","","Economy","","1.0","1.0","2.0","4.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2015-05-20","Hong Kong to Istanbul in Business on the latest TK 777-300ER with the brand new business and economy seats. There is no more Comfort (Premium Economy) on this aircraft. It was a great flight: this new business class cabin looks extremely modern IFE has a lot of new contents and features to choose from and comes along with a new remote Emirates style very easy to use. The layout of the lavatories has also been updated and it is bigger now. Food was amazing (but this is not a news with TK). Excellent young all-male cabin crew extremely friendly and well- trained. They made me feel looked after throughout the 11 hrs flight. Again highly recommended.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Paul Karl","","2006-12-03","Central Asian carrier on which I flew five segments in November 2006. Beijing (PEK) to Ashgabat (ASB) and back a one-way flight from Mary (MYP) to Ashgabat and a round-trip between Ashgabat and the northern town of Dashoguz (TAZ). All flights were on Boeings with 757s on the international legs and 717s domestically. The pilots were allegedly Western-trained and looked Russian but none said a word during my five flights. The planes weren't bad. The seats were maintained and the cabins were clean. There were other signs that this wasn't the Delta Shuttle. The bulkhead wall at the front of each cabin bore a framed photograph of the President For Life. Many passengers paid no heed to any rules about seatbelts or cabin movement. Boarding the plane was all pushing and shoving and the old ladies had the best moves. Aside from a flight map on the 757s there was no in-flight entertainment. The food was standard airline grub and flight attendants were reasonably diligent if unenthusiastic about serving drinks and responding to the call button which the passengers pushed without hesitation. There was no in-flight magazine. Luggage limits were nonexistent but in a country where almost everything has to be imported I was sympathetic. The space on my flight was so oversubscribed that three trucks of baggage were left behind. The stranded bags were to arrive on the next flight with room. Turkmenistan Airlines has no web site. It has no frequent flyer program that I could discern and is not part of any alliance. It serves the major cities in Turkmenistan in the sense that it connects them to Ashgabat. The foreign destinations include London Beijing Moscow Bangkok and Istanbul. Flights through Ashgabat are cheap; flights to Ashgabat are expensive. Turkmenistan Airlines is cut- rate transportation which isn't so bad if your expectations are low.","","","","","","","","","","","","","0"
"turkmenistan-airlines","/airline-reviews/turkmenistan-airlines","Turkmenistan Airlines customer review","Manjit Sidhu","","2006-03-15","Had heard bad comments about this carrier but gave it a chance anyway. It should only be given 1 star. LHR to ATQ via Ashkabat. Check in was the same as any other airline. As soon as we boarded what can I say? Miserable crew standing to ""welcome"" passengers on board as if they had been forced to do so. I think 95% of the passengers were Indians so TA need to think about having at least 1 punjabi/hindi speaking crew member for announcements. Other airlines do this such as Royal Jordanian and Gulf Air. But with TA it was all in their own language and an attempt in very poor english. No announcement from the captain what so ever. Food was ok not much different from other airlines I suppose. Drinks served soon after take off. TA seriously need to improve their inflight entertainment the map of the flight path just isn't good enough! I personally would not use them again I'd rather pay just a little bit more and fly to Delhi and have some decent service. What makes it worse is that they don't even have a proper office (not that I know of anyway) to put comments forward to. Its not necessarily to complain but more to give ""advice"" to the airline because they seriously do need to improve.","","","","","","","","","","","","","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Othman","Australia","2012-02-17","MEL-SYD. Check-in was easy. Surprised to know that they also weigh hand luggage. Waiting area at tiger terminal in Melbourne is too small and there's not enough seats even for 1 boarding plane. Departed a bit late but arrived on time.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Bartek Jankowski","Poland","2012-02-13","Return flight SIN-KBV. Relatively attractive price only small delays on both flights kind and helpful staff. Generally very good experience. Prices of food and beverages onboard could be lower.","","","Economy","","9.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Somerville","New Zealand","2012-02-09","MEL-SYD. The attraction of Tiger was the price so wasn't expecting too much by way of service but was pleasantly surprised. The terminal at Tullamarine Melbourne was adequate (located separately from main terminal). Staff helpful and friendly - flight left and arrived on time would certainly recommend Tiger for short haul flights but not sure about anything over say 2 hours.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","M Watson","Kazakhstan","2015-04-17","Flew from Almaty Kazakhstan to Gatwick with UIA (the cheapest option) and decided to fly Business as again it was much cheaper than competitors. Afterwards I could see why. Use of the lounge in Almaty (though that isn't very special). On board it was a great disappointment. Seats are just the same as Economy with a little extra leg room. The middle seat in a row fields down into a table but the seats don't recline any further than in Economy. I assume that UIA can't now fly over Russia - hence the flight was quite long to Kiev - south over Usbekistan and Turkmenistan then over Azerbaijan and Georgia turning north after the Crimea (I could see from Google maps on my phone - there is no in-flight entertainment of any sort). Fairly chaotic at Kiev - it was necessary to go through security again. Boarding was by bus - there was no special arrangement for Business Class. Food was OK but not exciting. No English language paper. On return the flight was delayed at Gatwick and there was only 15 minutes to make the connection but I was ushered through security at the front of the queue. Baggage - 2 x 23 kg bags but no surprise they didn't make the connection. Hence priority baggage handling was of no value - stood around in Almaty for an extra 30 minutes waiting for bags that didn't come. I was informed ""this airline do not deliver"" so had to come back to the airport the next day. On the whole - I think economy on British Airways Lufthansa KLM or even Turkish Airways would be a better deal.","","","Business Class","","3.0","2.0","3.0","3.0","1.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Alasdair Brooks","United Arab Emirates","2015-04-10","DXB-KBP-LGW. Both planes were 737-800s but the seating was not identical. On the Dubai-Kiev leg the seating was cramped my knees were knocking the seatback pocket and anyone much taller than me (178 cm / 5'10"") would likely have found it very uncomfortable. The Kiev-Gatwick leg however offered what was clearly roomier seating with minimal knee-seat contact. The latter seating also seemed slightly more frayed; I gained the impression that slightly better legroom was in the older plane. Otherwise there's no getting around the fact that despite being Ukraine's national airline UIA are also a budget airline with no in-flight entertainment and no free food (only limited food options for a cost) on short or medium-haul flights - which includes Dubai-Kiev. If you go into the flight knowing this then the really competitive cost makes UIA worth considering as the flights seem to be punctual staff are professional and transiting at the UIA-dedicated Terminal D at Boryspil is easy fast and painless. If you go into a short- or medium-haul route with UIA expecting full service from a national airline then you'll likely be disappointed. I imagine that the Skytrax 2-star rating reflects the lack of entertainment and limited food options - but judge UIA as a budget airline and they're better than many of their European competitors in the similar price bracket and I've had much worse experiences with full-service North American airlines on (internal) flights of similar length to my individual legs here. If I had to keep costs down on a route covered by UIA's network I'd certainly consider them again.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Hunter","United Kingdom","2013-03-22","Manchester - Puerto Plata - Manchester. Travelled in the Premium Cabin for the first time row 2 on right- hand side of plane (opp side to the loo). Very impressed - all aspects comparable to a Virgin Premium Economy seat (apart from Virgin seats are wider) for half the price. Good and plentiful food individually served. Good entertainment. Snacks/water/drinks/ice cream all kept on coming. Complimentary papers and magazines and useful pamper pack. Coupled with the priority check-in and fast track security I was really impressed - especially after an awful trip to Sharm in the regular cabin the year before. Very pleasantly surprised.","","","Premium Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Taylor","United Kingdom","2013-03-19","Luton - Sharm el Sheikh - Luton. Just returned from a Cruise and Stay package - a wonderful holiday only marred by the flights. It would seem now that Thomson Airways do all they can to make this part of the holiday as uncomfortable and unpleasant as possible. Staff are miserable food is awful and seating cramped. You can only concentrate on the disadvantages even more because there is no in-flight entertainment to take your mind of the inadequacies over a 5 plus hour flight. When my husband ordered food on our evening flight home we were told by a grumpy crew member that 'you can only have what wasn't wanted from the outward bound flight so not everything is available - after all you really can't expect us to cater for 400 people!' If Thomson Airways continue in this way then we just have to look elsewhere to get to our holiday destination.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Scream","Austria","2015-05-20","VIE-IST-SFO-IST-VIE. All trips in ECO Class. First time experience with TK - flown frequently on EK & QR. It was worth the value for money and overall I would recommend flying with TK however connecting through an airport is part of my flight experience - and Istanbul Ataturk airport is one of the worst I have been to. In the future I will avoid TK although their service has been very good!","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Simeone","Belgium","2015-05-18","BRU-IST-BRU business class - this is the first time I write a negative review about this airline. Usual chaotic boarding both in BRU and terrible in IST almost always a remote gate. Both check in are good and using fast track in IST is a breeze. Lounge old SN in BRU but fab Star alliance in IST. Once the terrible experience of boarding. Same old boring menu. But very polite crew and C class bests seat on medium haul both airbus family A319-20-21 and Boeing 737-800 and 900 series. I now order a different menu on purpose so I do not have to eat.","","","Economy","","8.0","4.0","5.0","1.0","2.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Lawrence","Australia","2012-01-25","Return Perth to Melbourne. We were pleasantly surprised by attentiveness of staff and cleanliness of plane. Good communicative pilots. Flight to Melbourne was on time back to Perth landed 40 minutes early. Bags came out fast.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Rui","Singapore","2012-01-03","SIN-DVO. Flight to Davao departed 30mins late. Immigration cards were distributed in the airport and it was quite chaotic. The baggage collection was messy as the airport's conveyor belt was too short for all the luggage and some had to be manually carried out by airport staff. Seat was okay for an almost 4hour flight. The return trip was fantastic. Left on time and arrived in Singapore 30mins before scheduled. Very friendly FA's. They use the tube to/from the aircraft at Davao instead of the stairs. Really low fare and no need for a stop over at other airports. Will fly with Tiger again.","","","Economy","","7.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Y Diment","Australia","2011-12-29","Paid $25 per seat for rows 30ABCD assuming as these were premium seats there would be extra leg room. The seats had less leg room than normal seats they did not recline and had the toilets directly behind so the noise from toilets flushing meant no sleep for the 4 hour flight from Melbourne to Perth.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Jessica Riascos","United States","2015-04-08","I am 5""5 and average weight and I was uncomfortable with how small and narrow the space throughout the entire plane is. Not only are the seats narrow and too close with one another but even the hallways are just too small. I can only imagine what heavier and taller people must feel like on these planes. It was a 12 hour flight and the section where I was seated was extremely hot and humid me and other passengers had our backs wet from sweat. We told the flights attendants about it and it took 3 times for them to actually turn the AC on. In addition there was no room left for my carry on luggage a flight attendant took it and said it would be sent straight to my destination. When I arrived to my final destination my carry on luggage had never arrived I had to file a complaint and claim my bag days later. For the entertainment I couldn't even enjoy the movies they played because the speakers of my seat were not working.","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","S Weisshappel","Ukraine","2015-03-25","19/3/2015 PS416 KBP-MUC. Seat comfort and leg space incredibly small - for passengers 1.90m tall or more it was not possible to sit in their seat-configuration (f.e. UR-PSA Boeing 737-8) (f.e.at 32A even not possible to sit with free 32B!). At KBP check-in agent denied emergency exit-seat with remark that all would be occupied - however - half were free in reality. Started boarding and after 5 mins they were doing the last call for boarding. Waited 30 mins onboard for transfer passengers from ODS without any information: asked senior cabin attendant if it was possible to change to emergency-exit-row: Denied without reasons! They are obliged to serve 150ml soft drinks per hour flight-time KBP-MUC is 2 hrs 10 mins we were served just once a little cup with barely 150ml of water. Not worth the low fares!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","A Descrieres","France","2015-03-04","CDG-KBP-LWO and back. All flights departed on time. International sectors operated by B-737/800/900 with adequate legroom. Domestic sectors operated by B-737/500 with more generous pitch. No flight entertainment but its not really needed on short flights and if I want to watch a movie I will buy a cinema ticket rather than an airline ticket. On international flights only water is offered free while on domestic flights you have a choice of coffee or water free. Altogether UIA fulfils its mission that is to carry passengers and their luggage safely and on time at a very reasonable fare.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Tyler","United Kingdom","2013-02-25","Flew to and from Maldives. Outbound flight was okay but return flight was terrible. The cabin crew in premium were downright rude. My husband had been watching one of the onboard films and it reset itself after half an hour he asked the steward what had happened and the steward said 'I didn't even know the films had started yet but don't worry you have another 11.5 hours to watch it'. I was sat in the middle seat of the centre row I was served my tray of food from the right hand crew but they bypassed me with the actual meal wine and roll so when my husband was being served from the left hand crew he asked her for a meal wine and roll for me first she said I will be served from the other side who had already finished serving by the way and when I pointed this out she huffed and almost threw my meal at me. Later into the flight my husband needed some water and as he didn't want to wake the people around him by calling the cabin crew he went to their kitchen area and asked for a bottle only to be greeted with great huffs and the crew looking amongst themselves to see who would serve everything just seems to much trouble for them. We paid a lot extra to sit in the premium cabin but be warned the extra wide seats do not apply to the centre seat in the middle row this seat is the same size as the seats in economy. Thomson really need to look at all the seats on their flights they are so old the cushion has collapsed on them and it is like sitting on a block of wood. I will never fly long haul with Thomson again the crew on this last flight has put both myself and my husband off using this company.","","","Premium Economy","","","1.0","1.0","4.0","4.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Glenn Biffen","United Kingdom","2013-02-23","LGW-LXR-LGW. Having read reviews on this airline I felt dread; mainly because of the seat pitch my height and a knee problem but I discovered that although it was a bit tight it was comfortable enough. Both flights were at least 98% full and when the cabin service was in full swing the queue for the toilets meant chaos ensued. The aircraft was very modern and clean though and cabin crew were pleasant enough although a smile from some of them wouldn't go amiss sometimes. Safety video made my partner and I smile though!","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M William","Indonesia","2015-05-18","28th April 2015 flight TK2019. Night flight domestic from Kayseri to Istanbul. Flight delayed 30 minutes. Check in was fast and efficient. Check in staff were friendly and helpful. Airbus 321 fairly full flight. Meal was a sandwich with delicious apple cake and red bean salad. Beverage service hot and cold provided. IFE not available but it was only 15 hours. Overall a nice flight for first time flying Turkish.","","","Economy","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","W Coenik","Australia","2015-05-16","Flight 71 Hong Kong to Istanbul Business class layout of 2-3-2 in a 777-300ER. This flight leaves at 11.25pm. We flew Qantas up to HK and had a 6 hour wait in HK. The first 3 hours of the flight is an eating delight. There were 2 fully decked out chefs on-board in Business class. The food presentation was just amazing. The food itself was very tasty and it just keep coming. Nothing was too much trouble. The table layout was like dining in a top restaurant and it even had an electronic candle that flickered. Breakfast was an equally excellent experience of service and taste. The seats are very roomy and quite comfortable for that long 11 hour flight and go fully flat. Ok the not so good. And it their lounge in HK. Its not their own lounge and its a shared arrangement. Its very down market and not very well appointed. To have a shower you had to book in and the next available time was 11.45pm 20 min after my flight was to leave. They really need to improve their lounge access to compete with the others as their inflight experience is excellent.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jon Loveday","United Kingdom","2011-12-20","SIN-HKT-SIN. Given other reviews we were pleasantly surprised by our first experience on these short flights. Even with baggage and booking fees return trip came to less than GBP90 per person. PDF itinerary was never received by email but it wasn't asked for at check-in. Check-in queue at Changi budget terminal was short and efficient. Flight on time. For return journey no check-in queue at Phuket and we were allocated exit row seats without requesting them. Flight departed on time even though many other flights (including Silk Air to Singapore) were delayed by an hour or two that evening. Plenty of leg room in exit rows but seats don't recline and have no lower-back support. Take a cushion for longer flights! Modern clean cabins on both legs. Would definitely fly Tiger again short-haul.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Katrina Arboleda","New Zealand","2011-12-17","SYD-MEL flight. TOur gate was changed 3 times in the airport only to find after 1.5 hrs half waiting for a delayed plane that it was cancelled. They tried to get us onto other flights but it was not to Tullamarine only to Avalon where we would all have to get on a bus to Tullamarine. Customer service was below poor there was none to be honest. We had been at the airport since 11am and did not get to Melbourne until 10.50pm. Do not get sucked into their cheap airfares everything else about their airline is bad.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Stefan Weisshappel","Ukraine","2015-03-04","PS415 KBP-MUC. UIA has become worse in the last few years in terms of service and comfort. Usually uncomfortable bus transfers to plane sometimes standing 15-30 mins after boarding check at gate in stairways at Borispol airport and in the bus. Seat comfort good on E190 for taller passengers (more than 1.90m) in 737-700/800/900 its not possible to fly without serious discomfort. Low cost airlines like Wizzair have even better seats! Beside a cup of water there is no service included (coffee 2 EUR). Positive - sometimes low prices and still very friendly personal onboard. But-no UIA-info counters anymore at Borispol airport after sec-control and rows at luggage-drop off sometimes extremely long.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Radim Tylecek","Czech Republic","2015-01-28","Flight to BKK from PRG via Kiev was for a good price and the schedule was ideal for us no delays new terminal in KBP. The service was just fine you don't get extras if you need pampering look elsewhere and pay for it.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Nicola Neyhaul","United Kingdom","2013-02-21","Birmingham to Las Palmas on 11 February and back the week later. 757-200 both ways. Pretty cramped on the outbound flight but loads of room on the inbound - there seemed to be some row numbers missing. I thought the cabin crew were excellent both ways and the Captain's handling of the sudden go slow at LPA on the return was managed with great aplomb. Yes I wish they'd bring back a proper meal and entertainment but we coped for 3hrs and 45mins.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","N Sherrin","United Kingdom","2013-02-21","Bristol - Tenerife South 25th Dec. After an early start travelling from Cardiff arrived at check in at 6.45 check in very slow. After finally boarding our 757 (BH-Dreamliner Livery) we arrived at our seats 35 ABC. The last time I flew on a Thomson 757 I remember it being generally quite spacious but was shocked when I arrived to our seats. Was very uncomfortable and unsettled before pushback. All IFE has been removed which is really quite shocking due to many youngsters on board flights not so much a problem for the adults. All meals been removed due to being short haul which is again quite shocking. On the way back exact same aircraft (BH) but this time was seated in 19 DEF these seats seemed much more spacious for some reason probably was exactly the same.","","","Economy","","3.0","2.0","3.0","1.0","0.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Clemens","Germany","2015-05-16","29/4/15 TK1530 Dusseldorf to Istanbul (Ataturk). 3/5/15 TK1527 Istanbul (Ataturk) to Dusseldorf. My husband and I flew from Dusseldorf Germany to Istanbul. On our short (3-hour) flight we were served a full meal (they even hand out menu cards beforehand!). That alone impressed me but then when I saw how nicely it was arranged/presented and how good it tasted I was blown away. I don't think I've ever 'cleared my plate' on with any previous airline meal but that happened on both flights (to and from Istanbul). There was a pillow and headphones on each seat and the in-flight movie selection was incredible - my only complaint is that there were too many movies to choose from. Very satisfied and impressed with my first experience with this airline. Would absolutely recommend it to others and would definitely fly Turkish Airlines again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Simeone","Belgium","2015-05-11","BRU-IST-BRU business class - this is the first time I write a negative review about this airline. Usual chaotic boarding both in BRU and terrible in IST. Almost always a remote gate. Both check in are good and using fast track in IST is a breeze. Lounge old SN in BRU but fab Star alliance in IST. Once the terrible experience of boarding. Same old boring menu. But very polite crew and C class bests seat on medium haul both airbus family A319-20-21 and Boeing 737-800 and 900 series. I now order a different menu on purpose so I do not have to eat.","","","Business Class","","7.0","4.0","5.0","3.0","2.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Huynh","Canada","2011-12-12","SGN-SIN and SIN-SGN. Flight to Singapore was 1 hr late. The seat back pockets were filled with rubbish and the floors of the aircraft were filthy. Flight attendants were nice for most part but it seemed like their only responsibility were to sell drinks/food and duty free items. The budget terminal in Singapore seemed ""too low cost"" since seats weren't provided at the gate. Other than that the flights were good for their value.","","","Economy","","4.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Darren Kilminster","Australia","2011-11-24","Melbourne to Sydney. Flight left on time and arrived early. Cabin crew were friendly. No complaints for a 1 hour flight. Even the Tiger 'shed' in Melbourne was practical and ok.","","","Economy","","7.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","M Rig","United States","2015-01-14","Flew Baku - Kiev - Berlin. All on time nice plane. Airport seemed new. Avoid long layovers as there was only a small coffee stand in the early hours with a long queue. I felt like the staff really felt they were representing Ukraine and many people in the airport were sporting yellow and blue ribbons and face paint. An interesting time to fly through Ukraine.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Leopold Tommy","Finland","2015-01-14","KBP-BKK in business class seat 2A. Plane was very old Boeing 767 but well kept clean and safe. The seat was very comfortable reclining almost as bed although when passenger next to me started sleeping - couldn't get past him his seat was blocking everything. This was business class! Staff were very nice and polite. The service was excellent and food and drinks ok. There was no personal entertainment system in business class which is really unacceptable. There was only couple of old screens with 3-4 movies during the flight. Also very old navigation show rotating every now and then it basically showed the position of the plane but nothing else. Only one English newspaper on board. No Thai-immigration cards! However they gave business passengers fast lane immigration passes. I think UIA could easily upgrade their B767 business class service. How about giving tablets or something? Because UIA has so competitive prices and good offers together with the super friendly staff and punctual flights I recommend them for other passengers.","","","Business Class","","7.0","4.0","5.0","4.0","1.0","","","3.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Lidia Bronicean","Moldova","2015-01-11","Flight from Chisinau to Amsterdam via Kiev and back. Good experience for great value. All flights departed on time and went smoothly the personal was very friendly and the communication on the aircraft with the passengers was good and clear. On short haul flights you don't get food but it's not a problem if you keep it in mind and bring some food with you. The food on board that you can buy is not bad but could be better. The luggage arrived quickly all in place. This company offers plenty of routes for very low value - and this is the main reason I'd recommend them.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","W B Ford","United Kingdom","2013-02-19","We flew to Cancun Mexico on the 30th January and returned on the 13th February flight no's TOM 196 and 197. My Wife and I were delighted with the service we received from the members of staff they were constantly checking that we were OK and really looked after us. The food was excellent. We received headphones eye mask socks etc were all very useful. We travelled Premium class.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Christie","United Kingdom","2013-02-18","We travelled to Cancun on 3rd January 2013. Flight took a couple of hours longer due to headwind which made an uncomfortable flight even more unpleasant. The seat I had pre-booked at extra cost would not fully recline so sleeping for part of the journey to recover from an early start was impossible. The inflight entertainment is limited you are encouraged to pay an extra £10 to be able to watch films at a time convenient to you. The inflight food is meagre. If you want water it is to be paid for. On long haul flights surely this should be free. Inflight staff spend most of their time selling food and drink and other payable options. After spending 8 hours on this flight we were then told that we would have to complete customs immigrations forms for Mexican customs but they didn't have any on board. Later we were told that someone would bring them out to the plane when we landed and given to us on debarkation. However they had run out/ We were then told we could get them in the customs hall. Arrived in the customs area to overcrowded chaos. They managed to locate some forms for us and we then had to try to complete them whilst we were walking in the queue. Another passenger in the queue told us they had the same trouble last year! I always considered Thomson to be a good company to book with. Not anymore.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Anthony Pritchard","United Kingdom","2015-05-11","Our recent trip to Istanbul was our first trip with Turkish Airlines and it is easy to see how you got voted ""best Airline"" from the very helpful service received at check-in through to the flight and flight staff the excellent food and drink provided and the genuine smiles (quite a first) we experienced from all the flight staff.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Nicholas Yoong","United Kingdom","2015-05-10","I flew to Osaka which was a 2-legged flight with a transit at Turkey International Airport. I was fortunate enough to get good seats thanks to the staff at the check-in counter as she was very helpful and accommodating. The plane is rather dated however the facilities are still in good shape and seats are rather comfortable. The food on board was surprisingly good as well and the wine I had was pleasant. I would consider flying Turkish Airlines again if the tickets are competitively priced against other airlines.","","","Economy","","8.0","4.0","3.0","4.0","2.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","P McCarthy","United Kingdom","2011-11-16","SYD-MEL. Check-in at desk as usual and placed into an exit seat. Crew made a lot of fuss about all of the safety procedures. Onboard cabin much like a decent easyjet plane. Crew and pilots very chatty and pleasant. Arrival through the barb wire surrounded 'shed' for baggage claim was funny but also totally practical - can there be a quicker means of leaving any airport? Overall I enjoyed my flights which were also inexpensive.","","","Economy","","8.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Andrew Tan","Singapore","2011-10-13","Booked a flight from HK to Singapore due to fly and was told at the counter flight was cancelled. There was no notice thru email or phone left to fend for own self at the airport told to return the next day if I still want to try catch a flight back. No guarantees no apologies and staff was just too eager to ignore. Hotline does not work emails do not too. Once back in Singapore I realise they made double deductions of the same amount on my credit card. Till now no replies no refunds from them.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","E Pearson","New Zealand","2011-10-10","Tigerair took our money confirmed our seats the day before. We flew in from NZ the night before collected our daughter and fronted up at 5am as requested for the 7am flight to Perth only to be told the flight was cancelled. No apologies and no help offered and 6 weeks later still no money refunded!","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","W Bart","Netherlands","2015-01-11","Did AMS-KBP-BKK return. Worst experience ever. No drinks no food and no information at all during a 4 hours delay at Kiev airport. Over 3 hours delay upon arrival in Bangkok. After take off (around 0:30 am) they didn't serve diner until 2am! All passengers were starving. Planes are very old and worn out. Seats cause back pain. They play DVDs on a few TV screens but the sound is so bad you cannot even hear anything. Food was horrible (dry chicken overcooked vegetables). On AMS-BKP you only get one glass of water for free. On KBP-BKK only free water or juice in very limited quantities. Cabin crew is very grumpy. Their airfares are low but the quality standard accordingly.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Lisa Yaniv","Israel","2015-01-05","Flown with Ukrainian Airlines twice recently from Tel Aviv to London and Tel Aviv to Paris both via Kiev. Was pleasantly surprised with service and overall experience. Flight in the summer was delayed because there was a rocket alert in the airport area. This meant we missed our connection to London. Apart from general language difficulties the UIA staff were very helpful and sent us to a hotel free of charge with tickets for flight the following morning. In short very satisfied.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Munro","United Kingdom","2013-02-18","LGW to Montego Bay. Premium Cabin The crew were great food far better than expected the same on return journey - would use them again.","","","Premium Economy","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Andrew M Smith","United Kingdom","2013-02-14","Flew Gatwick to Boa Vista Cape Verde departing Feb 4th - (6.5 hrs). Plane full and old. Very cramped seats. Staff spend all their time trying to sell you stuff rather than looking after you. Thomson categorise this as short haul and there is no entertainment on board. This is a company who send people on all inclusive luxury breaks and expect their resorts to look after them when they have no intention of doing so themselves.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Temple","United States","2015-05-10","I flew in Economy from JFK to Ankara via Istanbul on April 24 2015 and returned on May 2. My overall experience was very positive: Turkish provides superb meals on transatlantic flights and even managed a satisfying mini-meal on the short Istanbul-Ankara flight. Cabin staff were abundant friendly and present on all four flights. Ticket counter and gate personnel had a somewhat severe affect but were nonetheless very helpful. Turkish B777's are fairly new (the oldest is less than 5 years old) clean and offer very good inflight entertainment. Lavatories seemed clean throughout the flight. Economy seating is quite cramped on Turkish B777's however but not to the point of discomfort. Ataturk Airport in Istanbul is better approached as an adventure rather than as a convenience: it is prone to delays chaotic lines and overheated spaces. Allow at least 2.5 hours to transfer between international and domestic flights there.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ron Kuhlmann","United States","2015-05-08","SFO-IST-ADB/BJV-IST-SFO. I have not often flown TK in economy but was part of a group and that was where we sat. I was astounded by the perks that TK offers in Y. There were pillows blankets headsets and slippers at each seat. A small amenities kit was provided as well as hot towels prior to the first meal. There was also a printed menu with a choice of entrees. The legroom is a bit tight but the seat has an adjustable lumbar support and a footrest that help in adjusting position. The food was plentiful and well prepared and there was a full drinks service available. While I would have preferred to be in Business TK economy is heads above any of its competitors. The crew was friendly and attentive which also made the experience enjoyable.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Tresize","Australia","2011-09-17","MEL-OOL. Check-in staff friendly and delightful - check-in a breeze. The flight left early and arrived 35 mins early. Crew a pleasure to deal with.","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Lee","Australia","2011-09-11","Flown a number of times between Perth and Singapore. The website is not user friendly they entice you with low fares and pile on the surcharges for seats baggage credit card use etc. Aircraft's are not cleaned properly I found coffee stains on their tray tables and the magazines and emergency procedure manuals. Staff are dressed poorly in a cotton blouse and slacks. I recently tried calling up the customer care hotline and was answered by a person who couldn't speak English properly. There is a limit to how 'budget' an airline can get.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Tim Short","United Kingdom","2011-08-14","Singapore-Ho Chi Minh. I thought that the Singapore budget terminal was calm clean and organised. Check-in and queue took about 15 mins and was given exit row without asking. Boarding was by groups of rows and no problems with overhead bin space. Food and drinks offered and seemed much more expensive than other airlines. Cabin crew friendly flight on time nothing to complain about. Cheaper than others on this route.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Timo Bauer","Germany","2014-12-31","I flew recently with UIA from Berlin via Kiev to Bangkok. All worked really well. If you inform yourself in advance you are aware that there is no real entertainment program and that they charge for alcoholic drinks and non-alcoholic drinks other than water juice and tea/coffee. So there is no reason to complain about then for informed travellers. Anything else is fine also long-haul: seats are comfortable space might be even more than average 2 meals are served water and juice can be ordered during the whole flight for free all flights were on time planes are safe. It must be for the missing entertainment program that UIA is just ranked as a 2-star airline. I would fly again if they have competitive prices (what they had this time to Bangkok). All in all recommendable.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","H Oberbeckmann","Germany","2014-12-22","I flew the routing FRA-KBP-DXB-KBP-FRA and was very satisfied with Ukraine International Airlines. I paid a very low price for these flights so I was aware that meals were not included but available for fair prices and of a good quality. Staff were friendly and professional. Transferring in Kiev was easy even if I had to go to the Transfer desk to get my boarding pass for the next flight. Seat comfort was also quite good only on the flight back from KBP to FRA was the pitch extremely small. On all other flights there was no space Problem for me (1.90 m tall). A negative point: no aircraft had any inflight Entertainment System installed. All in all I would recommend this airline to anyone who finds a good deal.","","","Economy","","8.0","4.0","5.0","4.0","1.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Shannon","United Kingdom","2013-02-13","Manchester - Cancun January 15th 2013. Flight approx 40 minutes late departing as had to de-frost wings. Newspapers available for everyone comfortable flight leg room adequate. Flight crew were attentive and informative. Meal quite nice including snack before landing. Ran out of red wine fairly quickly so many passengers would have been disappointed. Upgraded inflight entertainment and watched a couple of films to pass the time. Journey back on the 29th was a night flight similar to the day flight but the snack before landing was not as fresh. Pillow and blankets supplied.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Sandra Holt","United Kingdom","2013-02-13","Flew Manchester to Tenerife return. How Thomson flights have gone down. Really old plane with very cramped seats and no leg room really uncomfortable for a 4.5 hour flight. Did not realise the film and music had been removed. When asked the air stewardess said it had been removed as most people had IPads. How wrong no one had one and everyone was moaning about the lack of entertainment. Drink prices high. Could not believe how the standard of the plane and the service you received had gone down since I last flew Thomson. Would look for another airline to fly with next time.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","N Hamad","United States","2015-05-05","We flew from SFO-IST on April 17. The flight arrived late and so left SFO about 2 hours late making us miss our connection to Athens. Turkish put us up in a hotel provided meal voucher and transportation. They also booked us on the first TK flight to Athens the next day even though our IST-ATH-IST ticket was validated on Aegean Airlines. I will say that customer service/communication is not their strongest point but the service on the flight between SFO and IST was excellent. The food was delicious and sandwiches and snacks provided throughout the flight. The attendants were helpful and courteous and very pleasant. I would fly them again because though they have their shortcomings they are certainly tops in inflight service.","","","Economy","","7.0","4.0","4.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Pizzey","United Kingdom","2015-04-27","Flew United 80 and return 81 Manchester to Newark return for a cruise in business first seats 3 E&F on the now old 757 narrow bodied jet. Check in Manchester excellent escapes lounge Business lounge offered and a great location in T2 with hot breakfast provided. Embarkation smooth staff very attentive and polite. Pod seating a little smaller than other similar units. The inflight meal was very good only ice cream offered for seat course. Inflight TV plenty of choice and the screen the largest ever. Priority luggage first off the conveyor belt. Return flight into United Club lounge. A disgrace for a lounge. Very poor offerings and bad tempered staff at the bar. Flight same as outbound excellent. Lie flat beds very little foot space but still able to sleep and service was even better than out bound flight.","","","Business Class","","9.0","3.0","5.0","4.0","4.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","KH Neo","Singapore","2011-08-14","SIN-BKK-SIN KL-SIN. Checked in 3 hrs early and requested emergency exit seats which was met without pre- booking it. Flight from Bangkok to Singapore was 1 hr late but was usual for a budget airline.","","","Economy","","8.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Salleh Lim","Singapore","2011-08-04","I flew with them on the HKT-SIN route. Flight was delayed for 2hr 10mins and captain apologised. Cabin crew looked uninspired but because it was a short night flight everyone was sleeping. For the price I paid I would definitely fly TR again. I just wished they flew out from Changi Terminal 1 instead of the Budget Terminal.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Ana Colta","Netherlands","2014-12-18","In August this year we flew from Amsterdam to Tbilisi Georgia and back from Yerevan Armenia to Amsterdam. Flight to Tbilisi was just ok departed on time we knew there was no food served on short haul flights so we were prepared. When we checked in for the flight from Yerevan to Kiev we were told that there was no possibility of sitting next to each other which was quite disappointing. However during the last minutes prior boarding we were called to the boarding desk separately and got new boarding passes - in business class. Not just for seats but for all services as well!","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","L Vito","United States","2014-11-17","JFK-KIEV-JFK in economy class. Pleasantly surprised by the flight crews politeness. Both flights on time with smooth check-in. 767 is old but well maintained. Food is so-so. Would fly again.","","","Economy","","8.0","3.0","5.0","2.0","2.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Fairclough","France","2013-02-12","La Palma to Manchester. Vast improvement since the new 738's have replaced the old ex Air 2000 A320's. Well worth paying for the exit seats on this 4 hour trip. Seats quite supportive and like the Dreamliner style interior and lighting. Food and drink quite tasty and not badly priced. Not sure if I'd fancy this product on a 9h+ slog to Orlando Mexico or the Far East but for the Canaries or less it's pretty good value.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Edwards","United Kingdom","2013-02-12","Outward flight from LGW to FUE on a nearly new Boeing 737-800 in extra legroom seats (row 15). Seat pitch and width good crew efficient and worked hard. Prompt departure and regular announcements from the captain. Shame about the shambles at check in - whether or not you have to pay extra for being 0.2kg over the luggage limit largely depends on who checks you in. The rude staff member we encountered took pleasure in making us open and re-arrange our bags on the terminal floor. Not the best start to a holiday especially when people with much larger and heavier bags than us. Food okay but nothing special also £2.50 for a small bag of chips is excessive. Return was on a Boeing 757-200 again in extra legroom seats (row 32). No problem at check in this time. Again good legroom and seat width and a prompt departure. The only problem with these seats is that they are by the toilets and therefore the aisle area can get busy. The crew again worked hard but two particular female attendants were rude and snappy.","","","Economy","","5.0","4.0","2.0","3.0","0.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mondori Atsuko","United States","2015-04-26","TK 333 Baku to Istanbul. Six hours delayed without any explanation. Once it finally boarded and took off the crew never acknowledged the delay in any way just wished us a nice flight! Toward the end of the flight they announced gates for those who had not missed their connections. Never acknowledged that some of us had gave no instructions whatsoever. When I found a service desk the guy printed out my new boarding pass (for a flight the next morning) and threw it at me only when I asked did he blurt out something about going through passport control then to the hotel desk. By then it was late at night three PP control guys serving a huge crowd people starting to get angry and shout. I was afraid I would get through PP control then not get any help and be stuck outside the airport so instead I headed for the wonderful Turkish Airlines VIP lounge. There they refused to give me one of the sleeping rooms but did offer a ""five star hotel"" and a shuttle if I left the airport. By then it was so late that I would barely have time to get to the hotel before it would be time to return to the airport for my early flight so I hung out in the lounge all night. In all this time there was never the slightest apology for the delay or even a smile. I travel a great deal and am usually fine with different personal styles (and I love Turkey!) but this was over the top for lousy customer service.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Novikov Igor","China","2015-04-26","Flew from Odessa (Ukraine) to Istanbul followed by Istanbul-Shanghai jump. Flight departure from Odessa was delayed 1.5 hour without any PA announcement in that airport without any explanation or apologizes let alone there were no snacks or soft drinks offered. Need to underline that weather was simply nice clear sky and no wind. Finally making us connecting passengers running across Istanbul Ataturk Airport like Olympic champions. (Did not help our luggage however. All of us fellows from the same flight arrived to Shanghai ""light weighted""). On entering boarding gate to Shanghai discovered my seat was changed but not in my favor (they put me in 38G of instead of my checked-in 14G). Again without explanation/apologizes. Was actually my first negative experience with TK given total amount of about 50 long-leg flights with them. Cabin crew meal entertainment - all was as usual. Up to the mark.","","","Economy","","5.0","3.0","4.0","4.0","5.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Richard Frost","Hong Kong","2011-07-13","First time using Tiger and was extremely satisfied. Both HKG-SIN and return were on time smooth boarding. Cabin staff seemed friendly enough and food and drink prices though more expensive than AirAsia are still not too badly priced and a reasonable selection. Seats were about as expected for a budget airline fairly comfortable. And for just HK$1200 round trip it was a bargain and about 1/4 the price of Cathay Pacific! Would definitely use again.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Elisa Holz","Germany","2014-11-06","BKK - Kiev. Its like Ryanair but long distance. It was an old Boeing with super old big screens which were not properly working same as the sound. Food was pretty bad and the flight attendants as unfriendly as one could be. People on the plane were getting super drunk and making noise all night - flight attendants just ignored it. All in all probably the worst flight I have ever been on.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Guignard Sasha","Ukraine","2014-10-13","I recently flew with Ukraine International Airlines PS231 Kiev - New York(JFK) in their Premium Economy Class and was pleasantly surprised at the product they offered - dedicated check-in pre-boarding better seats and much better seat pitch than in economy class and two hot meals (with choice of entree) served on china with metal cutlery. There were free drinks including wine and beer. The aircraft was a Boeing 767-300 and looked nice inside (toilets although very clean looked tired inside). We departed on time and arrived 30mins early into JFK. Flying non-stop makes a big difference to going via Europe.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Nigel Harvey","United Kingdom","2013-01-28","Flew from Birmingham to Lanzarote on 10/01/13. Plane was one of the oldest in the fleet - a 757. We had plenty of leg room flight was very good cabin crew were good. Only downside was on a 4 hour flight there was no entertainment onboard. We had the same plane on the return.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Loreen Scott","United Kingdom","2013-01-25","Travelled back from Cuba to Gatwick on a 9 hour night flight with the toilet to my left within 2 hours of the flight I could no longer take the smell. I complained to the cabin manager who was abrupt very unhelpful and told me I would have to put up with it. My young daughter was sat next to the toilet on the other side and moaned about the smell all night. Never again with Thomson.","","","Economy","","","1.0","1.0","0.0","5.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Luis Starr","Saudi Arabia","2015-04-26","Done 4 flight segments in 3 weeks DMM-IST IST-FCO BCN-IST and IST-DMM. Check-in was organized and was swift given because there were not much pax on all flights problem started on the boarding it was chaotic where everyone just ran to board the plane and ground cannot enforce boarding rules like who should go first etc. There wasn't much enforcement of carry on luggage as well as most passengers bring huge bags sometimes 2-3 pieces inside the cabin and some passenger didn't have any space for their luggage to place. Flight was delayed on all flights either due to late arrival of the aircraft or the cabin needs to cleaned before passenger can board or there is no gate assigned yet. which should have been pretty standard in most airlines. Once onboard the service was a hit and miss some cabin crew were rude and with poor command of English and while some maybe 1 or 2 are eager to please cabin is as usual clean but the toilets gets filthy half through the flight. The seats are very narrow and uncomfortable I'm an average 5'8'' in height and was having difficulty moving this onboard their A321 and Boeing 737. IFE was average not much new movies and quite unresponsive the touchscreens you'll still have to use the remote. Information from the cockpit came only twice before take off and before landing. Food - their lunch and dinner are good above average servings are large plus Turkish delight is distributed prior to take off. Drinks were served frequently which was good amenity kits were given which was a plus! Landing was smooth and a plus was even with a tight connection my bags reached the destination.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Matthew Johnson","United Kingdom","2015-04-24","We flew LGW-IST-CMB on 16/4 and being a frequent flyer and Star Alliance Gold member I can easily say that this was the worst flying experience of my life. I have never met so rude uninterested and unhelpful staff on any other airline before. To start with I was denied access to a lounge at LGW. I am aware that Star Alliance do not have a lounge there but all other airlines I have used before have given me access to contracted lounges. TK did not. First flight as relatively OK on their new B737 but seats were very uncomfortable. Then we arrived in IST and the problems started. When I went to the lounge and connected my phone to the wifi I found an email from them saying ""your flight to {1} is delayed please contact {2}"". I went to the lounge reception and showed them the email and they told me it's nothing to worry about. When I looked on their website though I saw that the IST-CMB flight was delayed by 5 hours. From then it took us about 3 hours in order to sort out a hotel. When the flight departed the next morning there was no mention at all by anyone as to why the flight was delayed or a single apology. 10 hours on that plane and nothing. The crew were the most unprofessional and rude cabin crew. Not interested in passenger satisfaction and not interested in safety. Their English was very poor. Overall this was a very bad experience which lasted nearly 32 hours. I will never fly with them again.","","","Economy","","1.0","1.0","1.0","4.0","3.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","George Koulakis","Australia","2011-07-03","Boarded a Tiger flight in Sydney for flight to Melb. Was sat in cabin for 50 mins with no activity or movement. On departure no explanation was offered. During the flight 2 flight attendants began to argue and it turned nasty and uncomfortable for passengers in the front row where we sat watching a girl have strips torn off her by a woman who felt she was the centre of the universe. I wrote a letter of complaint but had to send it to Singapore E-mail address as there is no local E-mail contact with them in Australia.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Chris Burnett","Australia","2011-06-30","Melbourne-Brisbane cancelled for the second time. This time at 2130 the night before an 0615 flight. I received an SMS stating the flight was cancelled and there was nothing available until Sun. Our only option would be to now buy $500 one way tickets for the family with Qantas or Virgin adding $2000 to our weekend trip to Queensland. It is a false Economy to book Tiger. You may get there but then again you may not. I have travel insurance and they can't assist me other than to pay me back for missed hotel bookings. If it's important that you arrive at your destination when you planned then book with a real airline. We've learnt our lesson.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Guignard Sasha","Ukraine","2014-10-13","My return flight on PS232 on 24Sep from New York (JFK) to Kiev was in Premium Economy Class. Check-in was good on time departure and again two hot meals served with choice of entree. Meals served on china was a nice touch. Strong tailwinds meant an early arrival into Kiev. Great flight and flying non-stop makes a big difference.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","C Moon","United Kingdom","2014-10-05","Both flights on time landing and taking off. Terminal D at Boryspil is getting better but still not enamoured by the bus connection from plane to terminal. Seats are a bit close together but expected on a low cost airline. I am tall but my knees were not as cramped as on some other flights I just get an aisle seat so I can stretch! Crew nice and friendly I have used UIA to Boryspil and Donetsk 15 times in the last 2 years. Only major problem I had was the handling crew in Donetsk who wrecked my case but as with other problems with this airline it's the service handlers that caused the problems not the airline itself.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Campbell","United Kingdom","2013-01-14","Birmingham-Salzburg December 2012. For what is only a 2-hour flight you'd pretty much expect to get by with anything. Wrong. Despite moving our flight time forward by 4 hours so it was a 4am check-in we arrived at 3.50. After the usual ski-queue wait we checked our bags only to be told that only 2 ski bags (instead of the 4 we booked) were on their system. We showed them the tickets and the invoice which clearly stated 4 ski carriage paid for but they said they could not take the other 2. The supervisor was called and clearly knew no better - checked the system and confirmed only 2 bags were showing. Basically we either pay £90 for the other bags to be put on the flight or leave them! No help to get through security and arrived at the gate to be told the gate was closed. After reasoning with the gate staff they got a bus and got us to the plane. The whole lack of awareness appreciation or any semblance of customer service means unless there is no other option we'll look elsewhere for future flights.","","","Economy","","","2.0","3.0","3.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Doig","United Kingdom","2013-01-09","GLA-LPA-GLA. Outbound 15 Dec and inbound 22 Dec. Outbound B757-200 aircraft appeared to be ex-First Choice. Flight operated to schedule and having paid for 'Extra Leg room seats' the journey was fairly comfortable. I was seated in row 12 a middle seat next to a main door. The Cabin Crew fitted a draft excluder to the door for the en-route portion of the flight. Inbound again on a B757-200 with 'Extra Legroom seats' I was seated in row 32 with a window seat next to the Emergency Exit. Return journey could be described as fair only as there was a cold draft of air coming through the Emergency Exit. Both outbound and inbound the GLA based Cabin Crew were kept very busy and were friendly. The Captain's inflight information was good. Inbound he advised that the flight was operating late mainly due head winds on the earlier sector. This delay was almost 'made up' en-route - the time in the air from LPA to GLA being only 4 hours not bad at all! Catering arrangements expensive for what's provided. To conclude as stated previously in an earlier post 6 December 2012 I would not travel with this airline if I had to use standard seats. The 'Extra Legroom' option is OK however if booked to travel on a B757-200 I would avoid an extra legroom window seat due to continuous cold drafts!","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Northcote","United Kingdom","2015-04-24","First time travelling with Turkish Airlines I was very disappointed all 4 flights were late with the Doha to Istanbul being so late I missed the UK connection to Heathrow waited 7 hours for next flight no explanation was given as to why all 4 flights were delayed no apology or refreshments given. Istanbul airport is not a good place to wait for 7 hours no free wi fi toilets were dirty. Meals on the plane were good cabin crew polite and friendly.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Simeone","Belgium","2015-04-23","Business class. BRU-IST-BRU. Okay Check in fast track - terrible lounge not BA anymore but SN. Planes are quite good and C cabin on short haul is very good. Food the same and boring. Crew are good and helpful. Return leg excellent check in and divine lounge in IST best in Europe to my knowledge for C class. IST boarding is even worse always a remote door even for a A330. Good lounge at Ataturk arrivals. This airport needs a new terminal!","","","Business Class","","8.0","5.0","3.0","1.0","3.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Greg Fisk","Australia","2011-06-29","Every flight we have been on has been cancelled at the last minute with no explanation and offered flights several days later (when we are supposed to be home). Spent more on the 4 hr drive to the cancelled flight than I ever would have saved. Can't contact ""customer service"" no notifications - even their website says the flight is running. Terrible.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Manoharan Sandhya","Singapore","2011-06-29","Very unreliable especially when you are travelling with your infant. They cancelled the flight and notified only upon reaching the airport at the check-in counter which is just 2 hrs before the departure time. They had made alternative arrangements but did not notify me that would involve transit from Singapore-Colombo and 2hrs wait and then to change flight to Chennai. The most shocking part of this travel was this unreliable airline didn't book tickets for my 11 month infant from Colombo-Chennai. The journey which was supposed to be 4 hrs + 3 hrs at both the airports now turned out to be 12hrs. Personnel at Tigerair did not consider how an infant withstand such a long time without proper sleep. Highly disappointed with Tigerair response and arrangement.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Dia Wazir","United Kingdom","2014-09-19","IST to LGW via KBP. I only booked the flight because it was incredibly cheap compared to other airlines - only £ £176 return from IST to LGW (during the summer holidays). Big contrast between the first and second legs of the journey. First leg of the journey was surprisingly smooth and comfortable. After queuing in long queues at Ataturk the flight departed on time. The plane was the new B737-900. Surprisingly comfortable seats and beautiful LEDs in the cabin. FAs also spoke very good English. Dismemberment to Terminal D was very efficient but the boarding of passengers on to the Gatwick flight was very long and tiring. Connection time was supposed to be 1hr 55min instead it was over 3hr! The second plane was a B737-300. Incredibly uncomfortable cramped seating and noisy air conditioners. Food was not great either. In addition to the delays the plane cruised at low cruising speeds so the flight time was extended. The flight felt like it would take forever. May recommend the airline for short and direct flights only. By the end of the journey I was completely deprived of sleep. Next time I would book direct flights.","","","Economy","","3.0","3.0","3.0","2.0","0.0","","","3.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Cij Irina","","2014-09-17","PS 0232 JFK-KBP 27 August 2014. New York - Kiev aircraft Boeing 767-300 was modified. Instead of 7 standard seats in economy class UIA installed 8 seats. Because of this the seat was too small for a 9 hours flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","P v Emmerik","Netherlands","2014-08-28","Had a terrible flight on one of UIA new 737-800 aircraft (ex Aerosvit) from KBP-AMS. The seats are really cramped with hardly any legroom. UIA introduced a new drinks and food policy. Only water is free. A cup of tea will cost you EUR 2. Flight crew appear to speak only Russian. A few words in English can be understood most is not. UIA has not improved after the take-over of Aerosvit. I have used this airline in the past but now I do not like them. It appears they want to be a low cost airline but their ticket prices are not low cost and I do not see how the will compete with airlines like Wizz. The flight was somewhat delayed but arrived on time.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Gray","United Kingdom","2013-01-07","I flew to Taba in Egypt in Sep 2012. The flight was the worst flight I have had no entertainment due to the fact Thomson have now stopped this along with the meals. I ordered food from the list when it came you could not eat it due to it being so hard - this was only a toasted cheese sandwich. People were restless due to the fact you sat there for over 5 hours doing nothing due. Staff were over worked. If you do fly with them take your own food and inflight entertainment.","","","Economy","","2.0","4.0","4.0","0.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Pearce","New Zealand","2013-01-03","Manchester - Cancun return in Dec. Had never flown Thomson before and after this experience will never want to fly with them again. Flight times: 2hr delay on outbound flight plus the pilot had to take us via a longer route to avoid turbulence - meant we arrived 2.5 hours late into Cancun! Flight back was better with only a 40min late arrival. Food: Cooked food poor and on the inbound flight they had sold out of most snacks and wine by the time they got to our seat - no apology. No free water which is deplorable on a 13hr flight (outbound flight) and a 9hr flight (inbound). Staff service: Could hear flight attendants talking loudly and swearing just before take off and landing (on both flights). Toilets: 2 of the 4 toilets in economy were out of order by the end of the first flight and the part of the plane we were in smelled terrible. Seats: OK. Despite the fact we checked in 2hrs early we weren't able to sit together on the outbound flight but got seats together on the inbound flight as we arrived 3hrs early! Had decent leg room and seat was big enough Entertainment: TV screen quality poor. Films/TV shows on a loop unless you want to pay extra. A number of IFE screens had to be reset (including mine) - which isn't an unexpected thing but the FA was really annoyed when I told him! Kids running around and screaming. Parents were useless and FAs did nothing to help the situation. Overall it was a rather horrific start and end to an otherwise brilliant holiday.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Keith Hardy","United Kingdom","2015-04-22","Flew TK Istanbul (Ataturk) to Bangkok (BKK) and return. Flew Economy on the Airbus A330. Seat very narrow and little leg room for a flight of nearly 10 hours. Turkish Airlines should upgrade the aircraft used on this sector to allow more comfort to Economy passengers.","","","Economy","","7.0","2.0","3.0","4.0","3.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Edward Hill","Egypt","2015-04-19","Flew to London Heathrow from Hurghada via Istanbul. Everything started off fine. Punctual and a comfortable business class seat on what appeared to be a brand new 737-800. The problems then began with the plane landing in the ""wrong"" Istanbul airport. One very brief announcement from the Captain about weather and that is where the information stopped. No one on board was able to give us any information about missed connecting flights whilst we waited on the tarmac. Plane was full of connecting passengers. Plane then takes off to the correct airport. On arrival there was nobody from Turkish Airlines to process or inform customers of what to do. Eventually we found the transfer desk which had a minimum of 250 people descending on only 4 very harassed and extremely impolite ticket agents. When I finally got to the front the ticket desk agent simply stood up and walked away announcing that it was the end of his shift. Got a new pass for a plane leaving 5 hours later. Still no apology. Just thrown at me as if I should be grateful. Found the business class lounge that was also stuffed to the gunnels at the entry reception and barely a seat available in the place. Summoned to the new gate at far end of the airport. It was a full Airbus 330-300. There was a double security check leading to a seated area that was the size for a small commuter jet flight. 280 or so Passengers were rammed into each other waiting for the coach. There was no Business class fast track. On board staff were the most unfriendly bunch and seemed to have a collapse in their understanding of basic English. One seemed to really struggle with the concept of ""Could I have my lunch a bit later?"" Suffice to say my meal was served with no menu. I was then told that it was either Chicken or Pasta. They forgot to offer me the dessert and I had to chase them for it and was told ""We will see if we have anything left."" Even on disembarkation at the plane of the door they pointedly refused to say goodbye. The main hub is a complete mess and deeply unpleasant experience and the staff on board are feckless and rude. I would put this Business class experience down as the worst premium flight of my life. I fly on average 100 times per year nearly always in premium cabins. so that is saying something. Only saving grace were the seats themselves. Which have to be said on both flights were comfortable.","","","Business Class","","2.0","4.0","1.0","1.0","3.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","K Macpherson","Australia","2011-06-27","Flight was cancelled from Melbourne-Cairns. No text message no email warning was sent. Only found out when I contacted Tiger with a query about web check in - they'd sent me an email reminding me to web check-in then when I clicked on the link was advised that web check in was not available for my flight. The guy I spoke to sounded like a computer and honestly could not have cared less that my travel plans had been ruined. Offered a refund (in six weeks' time) or a spot on the next available flight (paying the difference of course) which was four days later and not suitable. Had to buy an expensive last minute flight to replace it.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Dia Wazir","United Kingdom","2014-07-31","PS114 & PS711 - LGW to IST via KBP. Only booked the flight because it was very cheap -££176 return during July and August. Flight boarding was painfully slow - the plane finally departed more than 75 minutes after gates open. The first leg was on a B737-800 the seats were incredibly cramped with little legroom. Leaving your own seat was almost impossible when the passenger sitting in front reclined his seat. Food and drinks service was a joke it commenced towards the end of the flight. The veg meal was extremely basic a tiny aluminium tin of rice some peppers and mushroom in a trace of some cheese. We had to wait for two hours for the drinks trolley to come to the back of the plane. The only ""tasty"" food was the bread spread with butter and sugar. Cabin crew had some smiles. In great contrast the flight connection was very quick around 20 minutes from plane to plane. The second leg was on a B737-500 seats were even more cramped. However there were lots more smiles although no food or drinks were served for free but cups of water were distributed for free which helped re-hydrate me. Overall it was not a very good flight experience. I would choose direct flights instead.","","","Economy","","3.0","2.0","2.0","1.0","0.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","M Mykhaylo","United States","2014-07-27","I flew with UIA From June 20 to July 21 from JFK-LWO via Kiev in premium economy. Check in was very fast I had seat 7A which was right in front of the plane before business class. Staff were very helpful they spoke English Ukrainian and Russian. We got 3 meals for Premium Economy which were very good and you were given a choice. Drinks were also included. All flights were professional and good for the price. I would recommend this airline.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","E Morris","United Kingdom","2013-01-03","We have always used Thomson for both our short mid and long haul holidays and there seems to be a sudden drop in the flight standards. We flew Manchester to Antalya for a Christmas break and the flight out was ok but the return flight was terrible. Luckily we were prepared with warm clothes snacks and entertainment and I can understand them being short staffed over Christmas but the crew just looked bored. No smiles on boarding no help with loading bags the safety check was non-existent. My window was covered in some sticky pink substance which I had to clean myself as the crew were too busy trying to do 3 booze/food runs during the 4 hour flight to even pay attention. Worst of all was the behaviour of the other passengers kids running up and down the aisle groups of men playing loud music on their phones people hanging over the backs of seats shouting to their mates one kid was playing with a laser pointer and then during landing one passenger was still happily playing with his mobile. The crew never said a word they just sold as much duty-free as they could and then vanished into the back. I cannot fault the service of Thomson staff in-store but this year we will seriously consider choosing another airline.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Joanne Muddeman","United Kingdom","2013-01-02","We flew from Gatwick to Salzburg and back (22/12 and 29/12) on a 737-800. I pre-booked seats together and selected seats 11A and B. Thankfully both flights were short as space was very cramped - my husband is 6 ft 5 and his knees touched the seat in front (I know we could have paid for extra legroom but this is a rip-off especially for a short flight). On boarding at Gatwick we were bussed out to the plane and boarded up a set of steps getting soaked as it was pouring with rain and instead of calling us by seat number they boarded everyone together causing a queue out on the aircraft steps. Late in leaving although no reason was given. As it was a short flight the choice of food was extremely limited - although there was enough time to bring around duty free. On return by the time the food service reached us they were pretty much out of all hot options just managing to rustle up 2 bacon baguettes for £3.90 each - these tasted synthetic and had a measly bit of bacon and nothing else in them. Don't bother to buy food on board either take some from home or buy at the airport - much nicer. On the return flight there was chewing gum stuck to the seat in front of me and a couple of wrappers left lying around. I have flown with Thomson Airway's predecessor Britannia for years and the service has progressively got worse even for a charter airline. It now feels like they are cramming cattle onto planes instead of people - I would certainly think twice about using them in future certainly for any flight over 2 hours long.","","","Economy","","5.0","2.0","3.0","2.0","0.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Theo","United Kingdom","2015-04-19","A last minute meeting required a trip to Istanbul from Athens. The ATH-IST leg was flown on Aegean Airlines. On time morning departure from Athens clean A320 polite and professional cabin crew and plentiful breakfast. Arrival in Istanbul was the usual disorganised and rude chaos. The return flight back to ATH was with Turkish Airlines as Aegean was full. Big mistake. Delayed departure aircraft interior was dirty cabin crew were unfriendly the total opposite to Aegean food was the only positive. Shall not be recommending Turkish Airlines.","","","Business Class","","2.0","2.0","1.0","3.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Muaz Zaman","United Kingdom","2015-04-19","I flew LGW-IST-DAC and was rather surprised by the quality of Turkish Airlines. On my first flight I flew on a Boeing 737-800. Staff were polite and food was pretty good very happy that it was halal. Istanbul to Dhaka I flew on an Airbus A330-200 . Plane was clean standards were acceptable. They gave us all sorts of things like toothbrushes blindfolds and slippers etc for maximum comfort and gave the kids a Rubiks Cube and a blow up Turkish Airlines plane. Flight attendants were friendly some weren't. Entertainment was good a wide range of movies and music. Seats were comfortable with recline. There was a lot of legroom on the second flight. I look forward to flying on Turkish Airlines on my return trip.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","John Bailey","Australia","2011-06-27","We will not fly with Tiger again because they are far too unreliable. The final straw was this morning when the Perth Avalon flight was deferred from 08:40 to 17:30 after already being rescheduled by 12 hours when Tiger rearranged their Australian schedules earlier this year (to improve reliability!) . Of the 5 sectors that we have booked over the last 3 years only one flight left at the originally booked time (PER/SIN in 2008). None of the delays were related to a natural disaster like volcanic ash. Three (including today) were delayed by many hours and we only found out at the airport. Two were rescheduled by 12 hours when Tiger rearranged their schedules earlier this year causing significant problems with our holiday. A one in five success rate is appalling even for a discount airline. It is especially bad in a large country like Australia where regularly cancelling rescheduling or delaying the one flight a day causes people major inconvenience. Luckily this morning we were able to rebook with another reliable airline though this goes to Melbourne Airport which is less convenient than Avalon for this trip.","","","Economy","","2.0","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","T Seaward","United Kingdom","2014-06-16","London Gatwick to Kiev (Ukraine) two hour stop-over then Kiev to Baku (Azerbaijan.) Having read some of the previous reviews I was relieved it all went so smoothly with no timing or baggage issues. Passengers charged for alcoholic drinks on board and presented with exactly the same meal on both flights the bread roll being stale to the same degree in both instances. The 737 aircraft on the first leg was fine the Embraer E-Jet on the second leg seemed brand new. No in-flight entertainment. Cabin crew did their best in one instance being particularly patient with a bothersome passenger unhappy with her vegetarian meal option. Would fly again if had to but would prefer other options.","","","Economy","","5.0","3.0","3.0","2.0","0.0","","","3.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","V Vinokur","Israel","2014-06-08","Flight from Tel Aviv to Prague via Kiev and back June 2014. The punctuality in all the four flights was quite poor but the last one from Kiev to Tel Aviv was the worst. The boarding was started with a delay of more than 35 minutes and than we had to stay in a plane without air conditioning for more than hour before the takeoff. The only thing being served free of charge in these flights was a room temperature tap water pretending to be mineral one. On the long-haul flights it was accompanied by hardly edible meal. The staff were rude and spoke very poor English. To summarize all the above-mentioned this was the last time I had a flight with this company.","","","Economy","","3.0","2.0","2.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Williams","United Kingdom","2013-01-02","How do Thomson Airways really expect customers to return to them now. Our family have been very loyal to them in the past but their 'short' haul flight to Sharm el Sheikh was a diabolical experience in tightly packed conditions. There is no longer in flight entertainment or decent food because it is not considered to be a long enough flight to provide them - it is over 5 hours. When we complained to staff we were told that people did not want them. Are they serious? This is not acceptable to us and will not fly again with them until they change this policy.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Bennett","United Kingdom","2012-12-28","Premium Cabin Manchester - Varadero Cuba. Bulkhead seats 3F and 3G and 2A and 2B on return. Do not book these seats in premium cabin. Row 3 is better than row 2 but there is no legroom and you might as well sit in economy. Row 2 is extra squashed and the lights from the galley are bright on a night flight as the curtain is constantly being opened etc. The crew seat is on the other side of the bulkhead so every time the crew got up it banged and woke me up. There is a 'reduced service' and night to 'let you sleep' but they still bring put the duty free etc. The plane was an old First Choice plane that was really tatty. Hopefully the new Dreamliner will be a lot better. Was a horrible return flight and I think we might as well have saved the money and gone economy.","","","Premium Economy","","5.0","4.0","3.0","3.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Fotis Giannousas","Greece","2015-04-19","Flew Economy Class from Athens to Istanbul with a Brand new Boeing 777-300. Seat was very comfortable Cabin Crew also very friendly but ignored me when I pressed the button to call them. Food was very good for Short-Haul flights. The InFlight Entertainment was very organized and I had a huge selection of Movies and Music. Although the screen once in a while would turn off and wouldn't turn back on. There was no turbulence during the flight. I would fly Turkish Airlines again.","","","Economy","","9.0","5.0","3.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Bassem Haroun","Lebanon","2015-04-17","I flew Beirut - Istanbul ground check in was ok but a little bit crowded. Food was probably the best food you can eat in an airplane. Staff were friendly but not too friendly the seats were comfortable and entertainment was nice although I would recommend less out-dated music. I found a piece of chewed chewing gum stuck on the seat in front of me which proves no professional cleaning was done. Second staff barely speak English or any other language other than Turkish but they remain friendly although it wouldn't hurt to smile more would it? Last but not least Istanbul airport is a no-go it's dirty extremely crowded and has no free wifi!","","","Economy","","5.0","3.0","3.0","5.0","3.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Chauhan","Australia","2011-06-26","Flight cancelled from Brisbane-Sydney. No text message no email warning was sent. Only found out once we had arrived at the airport. Staff advised they did not know why. Offered a refund or a flight the next day which was not suitable seeing as the only reason we were going was to attend an important event on the Saturday night. Taking a replacement flight would have been as wasted trip. Had to buy a super expensive flight x 3 extremely costly! Even if they manage to get us home today will not be flying Tiger airways again. Don't buy cheap flights - it is truly not worth the savings.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Raghupathy Rajaraman","India","2011-06-26","I travelled Chennai-Singapore. Though the travel was comfortable on the 4 hr day flight the customer services are very poor. The basic need of water supply of even one bottle was not arranged by the Airways but available for sale just like a shop. They should charge and include the cost at the time of booking for which no customer will mind for making payment. But once we enter in to the flight our need to be taken care by the Airways. Simply by advertising that the Budget Airways the basic requirement should not be ignored. I have already complained but no response. That indicates the Tigerair is after business only and not for customer care. I hope they will give top priority for customers need also.","","","Economy","","5.0","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","E Sagar","United Kingdom","2014-06-05","May 26th PS112 London Gatwick to Kiev. PS611 Kiev to Yerevan. June 3rd PS612 Yerevan to Kiev. PS111 Kiev to London Gatwick. The worst flying experience in 40 years. Very cramped seating very little space. Food awful. Only one drink offered - had to search for a steward to ask for another. Can't rate toilet as I was too dehydrated to need it. At Kiev International Airport shops and food/drink kiosks accepted only Ukrainian currency - with no facility to change (eg) US dollars or Euros. Steward aware man next to me using mobile phone during take-off asked him to stop - he didn't but she did not enforce her request and he continued until I told him to shut it down.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Benedikt Soppa","Germany","2013-11-05","Very good service. Flight always on time! had already 28 flights with this airline (Frankfurt-Kiev-Frankfurt). good service nice personal. Of course the food cold be better but it is only a trip of 2.50 hours. With the panorama Card (loyalty program of UIA) I can always have 3kg more hand luggage (12 instead of 9) and 3 kg more luggage (23 instead of 20). Very nice company!","","","Business Class","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Watkins","United Kingdom","2012-12-25","We flew from Cardiff to Sharm el Shiek on 10th Dec 2012 and back on the 17th. This is a 5 hour flight out and 6 hours back. With no inflight entertainment! There were lots of children on board with absolutely nothing to keep them occupied for the flight. This is acceptable for a flight of up to 3 hours but not longer. If there is any alternative to Thomson Holidays in future we will be booking with them.","","","Economy","","","3.0","4.0","0.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Crowe","United Kingdom","2012-12-21","Have flown with Thomson Glasgow-Funchal for 10 years and noticed a general overall deterioration not only in flight quality etc but in check in times and rush to board at Funchal allowing very little time to relax prior to flight this should not be too difficult to improve. Unfortunately it is Thomson or nothing from Scotland. It would seem that Thomson are ignoring these reviews.","","","Economy","","5.0","2.0","4.0","2.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Stead","United Kingdom","2012-12-20","Flew to Madeira from East Midlands. Flight left on time with quite a few spare seats. Very disappointed with the cleanliness of the interior of the plane. Substances were splattered over the tray seat and menu card. When this was brought to the attention of a member of cabin crew I was informed that ""it was probably just tomato juice."" This is not the first time we have experienced dirty interiors on Thomson flights but feel on this occasion we had to complain.","","","Economy","","2.0","1.0","3.0","0.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Bilkova Veronika","Czech Republic","2015-04-14","PRG-IST and IST-PRG. My first flight with Turkish Airlines and quite a disappointment. We were about one hour late on both flights - as the air conditioning was not on it was awfully hot on the plane but no water was offered. The seats were not very comfortable and there was very little space. The flight attendants did not seem very interested in what people were doing (like playing with their mobiles and reclining the backs of their seats during the take-off). On the return flight there was a family with an infant squealing like an air raid siren sitting two rows away from me which turned the whole flight into a torture exercise. To finish on a positive note - food was very good and I appreciated having my own screen with flight information. Yet in future I will try to avoid Turkish Airlines and it is a mystery for me how they can score so well in the ratings.","","","Economy","","4.0","2.0","1.0","5.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Milossavlyevich","Egypt","2015-04-14","TK1843 IST-ATH ticket bought with Aegean. 738 downgraded from 77W very comfortable old leather seats. Catering top-notch the best I have had on a short-haul flight and comparable only with Qatar. FA's proactive and kind a stark contrast with Aegean that followed. Ground staff is deplorable however check-in agents unable to speak proper English. Also Istanbul airport is a disaster: crowded dirty and without free Wi-Fi. A hit and miss experience that decreases once we take into account everything other than the flight itself.","","","Economy","","7.0","5.0","5.0","5.0","1.0","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Z Leung","Singapore","2011-06-25","MEL-BNE-MEL SIN-KUL PEN-SIN SIN-KCH-SIN. All flights were punctual. Flights were bargain- basement cheap and one shouldn't compare the airline for a full-service airline. Would not hesitate to fly Tiger again!","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","I Cunningham","Australia","2011-06-25","Cancelled my Melbourne-Brisbane flight less than 24 hrs inevitably meaning I paid about twice as much compared to other airlines due to then requiring a last minute ticket. 2 of my colleagues also had their flights cancelled (different routes) and given a similar ""operational reason"" without any further explanation.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Graham Chute","Canada","2013-10-09","I travel around the world extensively and found this to be one of if it the worst airline I have travelled on. I flew in June 2013 and was left sitting at the airport in Kiev as my flight was cancelled. No information was ever provided to me and my attempts to deal with my connecting flights were dismissed by the airline. I missed my connecting flights. Fortunately Air France with whom I had a connecting flight got involved and made a bad situation bearable. I arrived at my destination 24 hours late. I flew with the airline again in September 2013 and was left sitting in Paris CDG for 5 hours when they delayed their flight twice. No information was provided again or apology nothing. On arrival my luggage along with many other customers was not there. I received my luggage four days later after getting aggressive with the airline. The number they provided me to call and get information on the status of my luggage was never answered.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Olav Basovsky","Ireland","2013-09-11","London Gatwick-Borispol Simferopol 3/9/2013. Flight from London was delayed approximately 1 hour. Flight from Kiev was delayed 2.5 hours without any explanations. Borispol Terminal B has very poor facilities. No shops no proper lights no currency exchange. Just a couple of coffee shops which are extremely expensive and busy. The airport staff is rude and not helpful. Simferopol-Kiev-London Gatwick 9/9/2013. Both flights were ok and surprisingly without delays. Borispol Terminal D was very busy at passport control. Small and busy duty free shop. A big problem to get a cup of coffee. Services are very poor. Would not use them again as it is very stressful.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Michael Kemp","United Kingdom","2012-12-19","Flew from Manchester to Tunisia on 2nd December flight was 6am and left at 9.04am - the excuse was staff problems. Arriving at the airport at 4am and having to wait 5 hours is awful but Thomson could not care less. On the plane a 737/800 was ok the seat space was terrible and staff rude and bad tempered. Return journey on the 16th December was a lot better and landed almost on time.","","","Economy","","5.0","2.0","3.0","2.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","T Martin","United Kingdom","2012-12-17","Newcastle to Las Palmas (Gran Canaria) Dec 2012. Both flights on B737-800. Usual Thomson Faux leather seats not the most comfortable. Just because it has recaro written on it doesn't make it comfortable. In flight entertainment was non-existent. Inflight meals non-existent. The outbound aircraft had even had the radio channels disabled in the armrests! Leg room was minimal luckily the person in front of me didn't recline their seats on the outbound or inbound flights. The crew on both flights were professional but are basically just sales people/cleaners. The levels of comfort and service that Thomson now provide would never have been allowed to exist in the days of Britannia before the bottom line became more important than customer service.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Tia Elizabeth","United Kingdom","2015-04-14","Recently flew from London to Osaka and Hong Kong to London via Istanbul. Some of the flight attendants were friendly some could make a bit more effort. Food was better than expected. Inflight entertainment was good with recent films were already available. Only a few mins delayed in arriving for all four legs of my flights. Only had about one hour to connect from HK to Gatwick at Istanbul the plane arrived 20-25mins late so it was a bit of a rush and I almost missed my flight. Overall having read online reviews I had very low expectation but the inflight service turned out to be a lot better than other carriers I've flown with.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Borg","Norway","2015-04-12","OSL-IST-AGP return February/March 2015. OSL-IST on B738 aircraft. Flight more than 80% full. Cramped seating in economy. I moved to a row of 3 vacant seats were I could sleep after the meal service. The same applies for the AGP-IST sector on B738 aircraft. IST-AGP on A321-200. The aircraft seemed brand new. The flight was almost 100% full. My seat was in an emergency exit row and so the legroom was very good. The same applies for the IST-OSL sector A321-200 aircraft and seated in an emergency exit row. I had the option to travel for a slightly lower fare non-stop with Norwegian (from Gardermoen airport) or Ryanair (from another Oslo airport not Gardermoen) but I had to be at Malaga at a determined time of the day and when you factor in the luggage Turkish Airlines was then the most reasonable option. In addition the friendly and efficient staff the service standards catering in-flight entertainment and onboard comfort on Turkish Airlines (apart from seat pitch) were top notch. The duty free shopping and dining opportunities at IST airport were an added plus. I definitely recommend Turkish Airlines.","","","Economy","","9.0","3.0","4.0","5.0","4.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Tom Müller","Switzerland","2011-06-24","Our flight from Singapore-Bangkok was overbooked. We had to stay in a hotel in Singapore and take the next flight one day later. They told us we could stay in a hotel and get the money back. We never got an answer to our refund requests. They overbooked all flights. Choose Air Asia we had never problems with them.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","P Yulia","Russian Federation","2013-09-09","I was flying Geneva-Kiev-Moscow with this company and the service was horrible. First they park planes far away from the terminal so instead of an hour we had just 10 mins between flights. Our luggage was transferred later so passengers had to wait onboard for departure for an hour or more. Staff were quite welcoming but they don't speak much English. The meals were too small and tasteless. Landed in Moscow with 40 mins delay.","","","Economy","","","2.0","1.0","1.0","0.0","","","3.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","J Naumkin","United Kingdom","2013-09-02","I my husband and child flew UIA return Manchester - Schipol - Kiev - Simferopol (KLM do the Schiphol leg). Awful service by UIA as usual on return leg. Check in at Simferopol said she couldn't print boarding passes for final leg - gave us separate seats on one leg (child is 5) and when asked to change this leg printed out the final leg passes she said she couldn't leaving us one leg short on boarding passes and not resolving the issue. We only realised when we tried to get through security at Kiev that we had the wrong passes. Took forever to get through security at Kiev and then passport control. Many people were missing flights and no one wanted to help. Finally plane was an hour late and we missed our connection - not one UIA member of crew was helpful. KLM though came to the rescue and were professional - though lost my luggage as usual. My biggest criticisms of UIA though are that food is abysmal and cabin crew seem only to be concerned with their looks not about their customer service. Overall wish never to fly with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Doig","United Kingdom","2012-12-06","EDI-ACE-EDI. Both outbound and inbound journeys fairly comfortable on a B757-200 having paid for 'Extra Legroom Seats'. I would not travel on this airline if I had to use standard seats as the pitch is 'tight' at around 28''. The food and drink for purchase was reasonable in quality but rather highly priced in my opinion. Cabin crew GLA based were kept busy throughout and were friendly. Flights operated on time. Hold baggage arrival a bit slow at EDI perhaps as aircraft was parked on a remote stand?","","","Economy","","5.0","3.0","4.0","4.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Parker","United Kingdom","2012-12-06","Thomson used to be one of the best airlines for short haul - how things have changed. Flight to Sharm El Sheikh with nothing more to do than look at the seat in front of me! I will never fly them again unless they bring back the Inflight Entertainment and the proper Inflight meal.","","","Economy","","","2.0","4.0","1.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Modigell Christoph","Kenya","2015-04-12","TK 1956 AMS-IST old aircraft and the so called Business Class an outdated most uncomfortable 'joke' with zero comfort. TK 0673 IST-MBA the 757 single aisle aircraft is not suitable for long haul flights and the C-Class seats compared to other airlines like KQ or KL which I frequently use on this route of poor standard and lacking comfort. Service run of the mill food mediocre and run out of choice with selection of 25ml bottled wine - very poor.","","","Business Class","","2.0","1.0","2.0","2.0","4.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Turner","United Kingdom","2015-04-10","LHR-IST return. As a frequent business class passenger who has already tried British Airways Lufthansa KLM Etihad Emirates I can only say that this was definitely the worst of them all. Old and run-down seats with parts of the seat torn down and dirty. First part of the trip with newer 777 and angled lie flat but return a recliner like on a premium economy. Serving of the food and the quality more like an economy class and nothing like a business class. Flight attendants OK except one lady on the return who was rude.","","","Business Class","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Edmund Carew","Australia","2011-06-23","AVV-SYD. Flight arrived ex OOL but incomprehensibly inefficient boarding where an inexperienced and very slow male staff member saw us depart 20 mins late. Flight only had 70 or so passengers on the 180 seat A320. Staff went through the motions of selling the usual snacks but few passengers purchased anything. 1 female flight attendant lacked any manners and was noticeably curt to female passengers although more civil to males. The other flight attendants looked bored. The flight failed to pick up any time with arrival at the SYD airport gate some 25"" down. This flight alone would have lost a few thousand dollars. While not at a peak time one wonders how much longer before part owners such as Singapore Airlines pull the pin on the Australian operation where clearly (when not affected by natural events such as volcanic ash) flights are cancelled daily due to either an aircraft failure or low passenger numbers. Of course Tiger is not the only airline to do this: all the domestic airlines in Australia engage in such practices but Tiger is the worst based on objective BITRE figures.","","","Economy","","6.0","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Brian Kavanagh","United Kingdom","2013-08-29","Flew from Athens to London via Kiev with UIA. Check-in at Athens was very slow and I ended up checking in after supposed closing time as a result which delayed flight. Staff couldn't give me a boarding pass and was advised to pick it up on arrival in Kiev. The flight from Athens to Kiev was on one of the newer aircraft and was fairly comfortable apart from the appalling legroom which seemed worse than Ryanair. One person at transfer desk was working at Kiev which lead to a very long queue and irate passengers who were afraid of missing connections. Another girl behind desk refused to serve anyone although seemed to be doing nothing. Kiev airport is new but lacking in personality and facilities. One small kiosk with long queue serving drinks and a few snacks. Flight to Kiev to London was on an older aircraft but had plenty of legroom. There were no air vents above seats which meant there was no way to cool down if hot. Constant air conditioning meant it was loud and uncomfortable and I began to feel ill after a while. Pleasantly surprised by staff on both flights who were pleasant and helpful. Overall UIA need to update aircraft and put more effort into the airport staff. I'm sure these changes would make them far more appealing to fly with.","","","Economy","","4.0","3.0","3.0","4.0","1.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","B Thompson","Canada","2013-07-28","Flew four flights in July 2013 Tel Aviv (TLV) to London (LGW) via Kiev (KBP); then London (LGW) to Istanbul (IST) via Kiev (KBP). Overall: surprisingly good. Positive: All flights on time checked-bags arrived properly; excellent hot meals on three of the four flights; inexpensive fares; two flights were on modern clean aircraft (ERJ-190 and 737-800); professional polite flight attendants. Negative: only in-flight entertainment was UIA's magazine; two flights on old 737-500 aircraft; meal service on my 90-minute morning flight from Kiev to Istanbul was one terrible sandwich - one slice of cheese smothered in far too much butter Kiev's Terminal D needs better food services.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Leadbeater","United Kingdom","2012-12-06","18.11.12 MAN-PFO on board B757-200. Our 9am slot was delayed twice for air traffic control reasons even though we were all onboard at 8.50am. At 9.50am taxied onto the runway braked heavily taxied off and stopped. Repairs completed about 11.15am and then pilot had to wait for fuel top up. At 11.30am fuelling completed and then another air traffic delay. Eventually took off 12 noon and once in the air were offered a small carton of orange and a 2 finger KitKat to compensate for the 3 hours we had already sat on this old aircraft with no individual air conditioning vents and one of the smallest seat pitches in the industry. With the 4.5 hour flight we spent 7.5 on that aircraft. Unfortunately our return 2 weeks later was on the same aircraft but at least we got off on time. Never again.","","","Economy","","","1.0","3.0","1.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M A Howett","United Kingdom","2012-12-06","London Gatwick to Male direct flight out 25 Nov 2012 flight back Male to London Gatwick on 3rd December 2012. I should of realised things had changed when we first had to pay £30 extra each to sit next to each other (total £60) having paid just under £4000 for the one week package holiday. Next the baggage allowance of 20 kg checked and 5 kg hand luggage - fortunately we under so no charge. Checked in 2 bags told the one with 2 wheels was OK but the one with 4 wheels would need to be checked in as 'oversized baggage'. When I politely refused they accepted the 4 wheel case but told me it would be my fault if it didn't arrive at our destination it arrived as expected. Boarded and took off on time. All tea coffee (except with a meal) was charged extra all water beers wines spirits were extra. The service was the worst ever and the food awful. The cabin staff are rude and rush through the cabin. The aircraft and crew were the same on the return. Return flight took off 1 hour late. Crew and attendants arrived late. Service was better but still not good. At check in at Male Airport the Thomson check in assistant kept our landing cards which we later needed to pass through border control. The cabin was freezing my wife asked for the temperature to be increased on 2 occasions and no change all passengers were wrapped in blankets. Cabin Manager did offer us an entertainment upgrade but I used my ipod anyway. Thomson you have taken the pleasure out of travel and taken economy to a level.","","","Economy","","","4.0","1.0","1.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Thompson","United States","2015-04-10","From ORD-IST and back in economy. Row 16 and 22 respectively. Our first experience with Turkish. We requested vegetarian meals and a gluten free meal for my sister we all had excellent food and even had fresh squeezed orange juice (at least on the IST-ORD leg). The seats were comfortable too with a recline and a second option to slide the seat bottom outward giving more of a natural reclined feeling allowing better sleep without cramping the person behind you! Hot towels before the meal (I still love these simple things) and Turkish delight before service. The entertainment selection was good movies could have had a better selection but the music was fantastic. From the overall comfort and food quality I was able to sleep for 5 hours on a 9.5 hour night trip. I never sleep that much in economy! I believe their aircraft's sacrifice a few of the bathrooms for food/beverage/storage. It seems the bathrooms get used a bit more though there are never lines. The flight crew kept the bathrooms cleaned several times during the journeys. I would definitely fly them again mainly from the food and comfort perspective. When you put that in comparison to the price it works out pretty well.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Juraj Masar","United States","2015-04-06","From Houston TX to Vienna AT via Istanbul and return. I had only 1 hour for the transfer in Istanbul was told that's not enough time to catch the connection flight. That's plenty of time as you just walk a short distance to the other gate. No traveling to the other terminal needed. The flights were very pleasant by the quality of food (salmon shrimps even in economy) comfort and flight attendant service on these flights. Porcelain plates variety choice of food proper cutlery and napkins hot towels. Turkish delight at the beginning of the flight. nice menu cart plenty of drinks and sandwich any time you ask for during the flight. Just the whiskey is not the small bottle was given the glass. Staff very attentive and even transit at Istanbul was hassle-free. The ticket was like U$ 350 cheaper compare to others airlines flying to Vienna!","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Peter Edmonds","Australia","2011-06-19","Sydney to Sunshine Coast easy web check in flight on time and crew charming. Sunshine Coast to Sydney easy web check in flight cancelled without any communication (either email address or mobile number supplied with booking) and no answer from customer service number in Melbourne (long distance call). Tiger is fine until they decide to cancel a flight. That's when you learn that flying Tiger is flying false economy. I strongly recommend flying any other airline.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Barton","Australia","2011-06-19","Booked a family holiday from Sydney to the Sunshine Coast for 6 adults and 3 children. Was phoned 1 hour before check in that the flight was cancelled and we could go to either Brisbane at 16.45 flight or to the Gold Coast at 15.20. We thought the Brisbane flight would get us closer to our destination we then tried to get our rental car changed from the Sunshine Coast to Brisbane they advised us that they didn't have any cars available. We phoned Tiger back and advised them that we had no way of getting from Brisbane to the Sunshine Coast at such a late time on a Sun evening and asked them what they can do for us the response was nothing. As we agreed to go on the Brisbane flight they have managed to wash their hands completely of any assistance in accommodation for the night until we could obtain transport from Brisbane. Our return section was just as bad we phoned them on the Sat to make sure our flight was still flying and was told yes. After our initial trouble getting to the Sunshine Coast we didn't rely on Tiger at all and phoned them back again a few hrs later to once again be told that our flight was cancelled and that they could only put us on a flight from Brisbane at 2005 - even though their website showed seats available on earlier flights. Those with young children would understand that 20.05 flight to get home around 23.00 is not at all ideal. Tiger were not prepared to assist us in anyway.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","O Kit","Germany","2013-07-24","Flew their charter flight from Lviv to Heraklion. Very decent service clean although not very new airplane on- time departure and arrival.","","","Economy","","10.0","4.0","5.0","5.0","1.0","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","P Michael","Ukraine","2013-07-19","Flight Frankfurt-Simferopol delayed more than 5 hours without any explanations. We spent one hour in the plane on the heat of tarmac. Overall - an overpriced airline with poor service. Out of dozens of flights taken each year I only once had a nice plane - new generation Boeing 737.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Steven Matthews","United Kingdom","2013-06-06","I have flown many thousands of miles with UIA and always via Kiev to Tbilisi. Generally the service is very good punctual and clean aircraft. My only complaint is that I am not allowed to redeem my Panorama air miles on ""transit"" flights. This seems very unreasonable and especially as Tbilisi is the only destination where I can use the services of UIA.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","F W Tipton","United Kingdom","2012-12-04","London Gatwick to Puerto Plata (Dominican Republic) on 22nd of November and returned on 30th of November. The Long haul product was fantastic. The flight out was very long due to head winds but the 767 used whilst being full was still very open and airy. The flight home was a bit of a surprise as the plane that we were supposed to fly home on had one of its emergency slides deployed after landing and after the allotted boarding time had passed we were told by the Captain that unfortunately the plane could not fly with a full complement of passenger and that 50 people would have to be left behind to legally fly. As this was not an option for the Captain all 258 of us were put up over night in a 4 star hotel. Staff were fantastic answering all questions and keeping us informed at all times. A 15 hour delay and most was spent in a very nice hotel. We still returned on the Friday but at 8pm rather than 6am. I found the food very nice and plentiful however take lots of money for drinks. The in-flight entertainment looked good and varied but I listened to my iPod and slept so didn't use it. All in all I was very impressed and would fly long haul again with them.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Brayford","United Kingdom","2012-12-03","What a change a year makes having used Thomson for the last 5 years of holidays which have all been excellent we decided we would have no problems booking our August honeymoon to Cyprus. The flights there and back were a complete nightmare! Our outbound flight we found out that the in-flight entertainment and in-flight meals had been scrapped on short haul flights. We only found out about this 3 hours into the flight when we questioned the stewardess when the meals were being served. At this point all hot food had been done with so we had to settle with cold cream teas. On the return flight with the knowledge of the meals situation on the plane we knew we had to purchase them during the hot meals service. Due to our seating location on row 24 E and F by the time the meal trolleys from both ends of the plane had reached our seats they had run out of practically everything. Only Soups and a few snack pots where left. There was several items on the menu that where not even available at the start of the flight. Not the comprehensive snacks menu you see in the brochure. The overall feel of the flights was of a cheap budget company. Not the sort of flight we expected to get for what we had paid for. Never again with Thomson!","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Kevin Joy","United Kingdom","2012-12-02","Flew LGW-ACE on 13th November ageing B757 AW The seats were so close that when the person in front reclined the seat back it hit my right knee. I really cannot see how this airline can have certification for such a seating plan. God forbid in an emergency situation I cannot see how you could exit quickly. Very expensive food no entertainment rude staff. The return flight was a tad better ACE-LGW 27th November solely because the aircraft was a newer B737-800 however it was still cramped. I will not travel with Thomson again in these conditions.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Anderson","United Kingdom","2015-04-01","MAN-IST-CAN and return. Very pleasantly surprised by the quality of food comfort and service on these flights. Porcelain plates choice of food proper cutlery and napkins hot towels no stinting on drinks and water. Staff very attentive and even transit at Istanbul was hassle-free. What a shame they are phasing out Comfort Class as the 46"" seat pitch is far better than most Premium Economy seating. Only quibble is the very high temperature at which the cabin is kept and lack of individual air control. Would recommend.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2015-04-01","Guangzhou-Istanbul-Venice. Guangzhou-Istanbul: Comfort class (Premium Economy). Managed 6 hours of good sleep which is more than OK for me. As usual the seat is extremely comfortable. I recently got to know that Turkish will discontinue Comfort class product soon. That's really sad as I find it the best Premium Economy product out there on the market. The Istanbul-Venice flight was just a regular uneventful European flight.","","","Premium Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Britta Hayes","Australia","2011-06-19","As per the previous comment we also booked our flight to Sydney from the Sunshine Coast and paid for accommodation and return flights with another airline. We were sent no text or email and booked in over the net. On arrival at the airport we were told all flights with Tiger from the Sunshine Coast were cancelled. We could change our flights to Tues - but they could not guarantee the flight would not also be cancelled. We will never ever make this mistake again!","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","F Kehl","Australia","2011-06-19","BNE-SYD-BNE. I received a call just under 4 hrs from departure to say flight was cancelled. I first though it was a joke. Next available flight offered 24hrs later or a refund. I took the refund for full trip as I was only going for the weekend so to miss a day was pointless. Other airlines were very expensive to purchase at the last minute so I missed my weekend. I received a text 24hrs prior to say return flight was cancelled and to call Tiger. My issues that they can't put an apology in that very brief cancellation text message that they ask the customer to call and chase the refund and that the refund can take 3-6 weeks. I've flown them at least 4 times and have had a couple of minor delays & have been happy to buy bargain flights. Not any more! I will pay more in future for hopefully reliable flying.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Yuliya Whitten","United Kingdom","2013-06-06","I usually fly UIA London-Dnipropetrovsk via Kyiv. In general flight is fine it's got better since new terminals were built in Kyiv. Of course for that price I'd like to see at least better quality food and ideally more entertainment/service (cushions blankets as it's long flight) or alternatively lower price.","","","Economy","","7.0","3.0","4.0","3.0","2.0","","","3.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","D Sergii","Ukraine","2013-05-22","Amsterdam-Kyiv. Take off delayed - aircraft was late all instructions from stewardesses - in double speed. We got some food - very small sandwich. You pay for a glass of cola or wine. High prices for tickets - too much for such ""services"".","","","Economy","","2.0","3.0","4.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Yvonne Mackay","United Kingdom","2012-11-29","We have travelled on many Thomson flights/holidays with and without children and used to look forward to the flight as the first part of our holiday. Not any more. What an endurance test! The seats are so cramped hard and uncomfortable. Doing exercises to prevent DVT impossible! With the unsubtle removal of the back- of-the-seat-storage nets to try to create a feeling of more leg room we were left with nowhere to put book glasses and ever-needed purse/wallet. The cabin staff (sales girls) had to start by going through the plane offering ""comfort bags"" at a mere £5! (containing a blanket pillow). Drinks are dispensed slowly as ""food"" items are sold at the same time. We were 1.5 hours into our flight before we had a drink which were expensive eg gin/tonic £5.20. The ""food"" on offer was horrible. Please bring back the hot meals - we don't mind paying a few pounds for them. Our 4.5 hour flight had no entertainment music radio or film. Overall a huge disappointment and takes cost-cutting to new depths. Worse than many of the low cost carriers.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Sue Jefferys","United Kingdom","2012-11-29","Took 90 minutes to get through check-in at Sharm El Sheilkh. One check-in desk for LGW TOM235 queues getting muddled then refusing to open extra check-in desks. Tempers were frayed flights getting delayed and some passengers getting checked in with flights wating. Thomson reps just leaning on desks with head in hands! Thomas Cook check-ins just sailed through. After 40 years and many a trip to Sharm never seen it as bad as that. Why have all those flights on one day the airport is not that busy on other days. Never again!","","","Economy","","","1.0","3.0","0.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Konopak","Poland","2015-03-30","I fly Turkish to IST from several locations in Europe in economy. The airplanes tend to be a bit older and the crew tends to be pretty much the same as most airlines have in economy. Catering pluses are the fresh orange juice and warm meal which most other airlines now forgo can't speak about the inflight entertainment because I never use it. However there is one huge negative - the online checking is a mess giving PNR or e-ticket number works maybe 10% of the time and I'm forced to go to the airport early and queue to get a boarding pass even though I don't have any luggage. This is the only Star Alliance airline where this happens to me I've checked with colleagues and they all have the same problem especially on code-share tickets. I've now started to avoid Turkish flights just for this reason as I need to waste about an hour in their huge and chaotic queues at Istanbul which also destroys any potential trip satisfaction.","","","Economy","","2.0","3.0","3.0","4.0","3.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M LaPrairie","United States","2015-03-28","TK8 IAD-IST. Seat 5K business class. Never again. I have been flying Qatar Airways a lot lately - no comparison. Late departure from IAD. Business cabin felt crowded with narrow aisles. Service rushed. Galleys were noisy with no attempt by the crew to be at all quiet. Seat not good with confusing controls (what does MR and M+ mean in the armrest controls?). Armrests and tray table were unmovable. So what if there’s a crew member wearing a chefs hat. The food was dreadful. Dried out. Overcooked. Tasteless. Terrible seats. Economy and business class passengers all mixed up with no clear delineation between the two cabins. The lavatories are so small that I banged my elbows in the most minimal effort to change clothes. Waste bins full before we'd even pushed back from Dulles and soap dispensers nearly empty. Unreal. Felt like Aeroflot in 1970. Appetizers dried out. I asked the flight attendant what kind of soup they were serving and she didn't know. So much for pre-departure briefings for the crew. Honestly a poor show for an airline that prides itself on its food. AVOD confusing and boring. Could never find the map. The crew spent most of its time standing at the ‘bar’ looking at all of us like we were monkeys in a cage. Really unbelievable. The soccer stars who are advertising for TK are all flying on private aircraft - make no mistake. If they ever took TK they soon switch to Singapore Airlines or Cathay Pacific first class. FAs walking around with their airport IDs badges hanging from their necks - what is that all about? Really disappointed with TK. For all the hype in their advertising a big letdown. Couldn't get off fast enough. Now have to endure another seven hours to DAR.","","","Business Class","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Illia Romanenko","France","2013-05-22","Kiev-Moscow SVO on May 16th 2013 and Moscow SVO - Kiev on May 20 2013. Both flights on time very satisfied. The only problem is that the aircraft is a bit old but there is plenty legroom. Ground staff are not very friendly but efficient the on-board staff is fine.","","","Economy","","9.0","5.0","4.0","4.0","3.0","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","A Roman","Ukraine","2013-05-06","Quality worsened significantly since last time. Month ago I had a flight to London - it was OK. My recent flight was Kiev-Rome-Kiev. Flight from Kiev delayed 50 mins without any explanations or excuses. Flight duration - around 3 hours. Only provided with snack - one sandwich (poor) and tea without lemon. Return from Rome - once again 1 hour delay. Service quality can not be compared even with low-cost air company. Awful!","","","Economy","","","3.0","2.0","1.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Largent","United Kingdom","2012-11-28","Avoid this airline on short haul at all costs. The comfort entertainment food customer service by cabin crew are deplorable. As it was a short haul flight there was no choice of cabin class. If you cannot get extra leg room you need to be a midget. The food is disgusting. We were most upset with the care and attention of the cabin crew they showed none. I felt like an inconvenience to them. I will never fly with this airline again.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Bentley","United Kingdom","2012-11-27","Flew Barbados to Gatwick as part of charter P and O post cruise package. Paid to upgrade to PE and paid another £15 to secure two seats together which seems a rip off. This has to rate as one of the worst flights I've ever done. Apart from fresh fruit the food was virtually inedible coffee and tea so strong that a bitter taste was left in my mouth. No extra pillows offered and the seat was hard with a very limited recline. My bulkhead seat had less leg room to stretch out than I have in BA's economy. I dread to think what economy seats must have been like if this was my experience in PE. Never again. 8 hours in this discomfort is totally unacceptable.","","","Premium Economy","","2.0","2.0","3.0","2.0","2.0","","","0.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Axelsson Sten","Sweden","2015-03-28","GOT-IST-DAC-IST-GOT on A320 A330-200 back on A330-200 and B738 in Jan/Feb 2015. Mixed review to say the least. Flight delayed from GOT due to bad weather in IST. Middle seat turned down but otherwise standard economy seat and no IFE. Food ok. Arrived late and got a hotel night free of charge at IST since the flight to DAC was next day. Lounge at IST is wonderful and I really felt relaxed before boarding tk 713 to DAC. Old plane poor IFE poor service. The lights in the cabin were blinking all the flight and I was worried someone would get an epilepsy attack. no lie flat seat felt like a plane from the mid-90's. All in all not a pleasant business class experience. Flight back tk 714 on leased 330-200 this time a newer plane good service lie flat also a leased plane from jet airways. Plane on time and standard business trip. Once again short visit at the IST lounge which was good and flight from IST-GOT on good intra-europe business class with wide seats good service since we were only two passengers in the front.","","","Business Class","","2.0","1.0","2.0","3.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Mark","United States","2015-03-28","Boston-Istanbul-Boston in economy. Excellent fare ($600 round trip). Flights on time. Clean aircraft and seating fine for economy. Good choice of on-demand movies. Flight attendants pleasant and decent food. Recommended.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Findlay Niederle","Ukraine","2013-05-01","Three or four times VIE or WAW to KBP. Planes were adequate and seats acceptable. Economy class cabin was not dirty. Service was good with obliging attendants. Possibly not as good as Austrian or Lot but then they are an airline emerging into a market in which they have less experience. All individuals do their best. During bad weather they have to overcome lots of problems but they try to get you there safely.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","3.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","T Reid","Canada","2013-03-27","Our flight was cancelled due to bad weather and receiving airport. This I understand but getting information was impossible the next morning flight tracker showed cancelled we called airport and where told call back at 11 am - told flight was leaving at 1 so we rush to airport get checked in and then wait 3 hours. Wait for another 2.5 hours. Finally the crew showed up they get us on plane to sit for another hour. All this for 1 hour flight. Cold coffee all we were offered could not make out any announcements and plane was newer with lots of room.","","","Economy","","3.0","4.0","4.0","1.0","1.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Ian Preston","United Kingdom","2012-11-25","Flew Manchester to Sharm on 8/11/12 and returned 22/11/12. Flight out OK as we had 3 seats between two of us. Flight back really uncomfortable due to poor cramped seating. We knew about the new catering arrangements and took our own food on both journeys as the Thomson offerings seem poor value for money. The lack of entertainment on a 6 hour flight is a joke. Staff on both flights were OK but they are obviously under orders to make as much money as possible.","","","Economy","","3.0","1.0","4.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Mathew Davies","United Kingdom","2012-11-23","Flew to Cape Verde in July and after reading comments regarding the aircraft and leg room felt compelled to write a review. 757-200 series was old cramped and had no leg room whatsoever. Middle Toilet was blocked resulting in large queues and they ran out of tea and coffee on return journey. Again no in flight entertainment even though the flight was 5.5 hours long. After this flight I will be seriously considering flying Thomson again unless you pay for an upgraded seat or happen to be lucky and sit behind the toilet block where there is plenty of leg room!","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Castanha Miguel","Portugal","2015-03-25","Frankly a disappointment. I flew Turkish Airlines Business Class recently: Lisbon-Istanbul Istanbul-Seoul Bangkok-Istanbul and Istanbul-Lisbon and it was the least satisfactory business class in recent years. In all flights except the Istanbul-Seoul the cabin and seats appeared run-down and old. The in-flight entertainment was limited and out-dated. The seats comfort was OK but not more than that. The service was friendly and the food was OK.","","","Business Class","","6.0","3.0","4.0","4.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Marc Guillemard","France","2015-03-25","Flew from Paris to Samsum via Istambul and return in Economy. From reading previous reviews on this site and others it seems TA passengers can be separated in 2 categories: Everything went as scheduled and the performance is highly rated or something goes wrong and TA customer service is at best non-existent. Luckily I was in the 1st category. In CDG TA is in the old terminal 1 (not their fault!) which is completely outdated. Departure was a little delayed due to late arrival but we recovered most of it during the flight. Very recent A321 with IFE (choice not outstanding but OK for a 3.5 hours flight). The crew spoke good English (1 stewardess spoke French) the seat pitch is comfortable (at least 10 cms / 4 "" more than AF) the food is fair both in quantity and in quality with a hot meal and a choice of drinks including wine and alcohol. A much better service than their French competitor with bus-type cabin and no IFE. The domestic flight was done on a slightly older A320 with even better seat pitch and here again crew spoke English and served some sandwich and drink. Return was of a similar standard fresh Turkish breakfast in the domestic flight good service and acceptable meal in the international flight. Istanbul airport is not at the same level but it's an other story. Safety demonstrations done in all 4 flights general condition of the aircraft's from good to excellent. Regarding this trip I believe TA is in the top league of European airlines.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Coote","Australia","2011-06-16","I booked a flight to Sydney booked accommodation etc and then received a text message two hrs before check in to inform us the only flight from the Sunshine coast had been cancelled. The text asked me to phone a phone number in Melbourne (no 1800 number available) waited for 40 mins before someone answered. Had great difficulty understanding her basic English. Ruined holiday thanks Tiger! No reason given for cancellation. The cheap fare has ended up being quite expensive. Will never fly Tiger again.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Gary Daly","Australia","2011-06-16","I waited at Perth Airport for a flight to Avalon Airport near Geelong Victoria. The departures screen claimed that the flight was on time. At the departure time no staff appeared at the gate though the departures screen still claimed that the flight was on time. Then there was an announcement over the PA saying that the flight had been cancelled for ""operational reasons"" and that passengers should go downstairs to collect their luggage. Despite this the departures screen claimed that the flight was on time. The passengers all had to go down the stairs and collect their luggage and then join a huge queue of angry passengers at the checkin counter. I managed to get a Tigerair flight to Tullamarine Melbourne leaving 14 hours later though I was originally booked to Avalon Geelong. Tiger Airlines did not provide any assistance with food accommodation or transport.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","T Steil","Germany","2013-01-30","Frankfurt - Kiev and Kiev - Frankfurt. Dirty cabin (garbage on the floor) very bad toilets food just a joke cabin crew were fair. Would not recommended flying with UIA.","","","Economy","","","1.0","3.0","2.0","2.0","","","2.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Jan Willems","Luxembourg","2013-01-28","Tbilisi-Kiev-Amsterdam. All flights on time despite harsh winter conditions in Kiev and Amsterdam. Very new Boeing 737-800 it seems just taken over from Aerosvit. Crew friendly. Catering is a basic but tasty sandwich with a drink selection. Only issue with flying UIA is having to transfer through Kiev-Borispol which is just a joke.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Beatty","United Kingdom","2012-11-23","Manchester - Marsa Alam 06/11/12 return 20/11/12. No premium economy cabin available on either flight. Suffered nearly six hours in unbelievable cramped conditions as far too many seats are crammed into the aircraft. Situation made worse when passenger in front of me decided to ""fully"" recline his seat further reducing what little space I had. Warm wine with tasteless microwaved panini was very expensive. In flight entertainment non existent. Cabin crew on return flight considered far from ""friendly"" saving any smiles for disembarkation.","","","Economy","","3.0","1.0","2.0","2.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Roche","United Kingdom","2012-11-22","Flew from Manchester to Marsa Alam and back. No entertainment on the plane. Very cramped for 5.5 hours. On the way back sold out of food when they got to me only had snack box and soup no bread. The cabin crew were great despite the problems they had to deal with.","","","Economy","","","1.0","5.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Perrin Michel","Brazil","2015-03-19","LIS-IST B737-800. Check in OK. Flight on Time. Very large seat however do not recline so much. Fantastic flight attendants and very tasty food.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Perrin Michel","Brazil","2015-03-19","IST-BKK A330-300. IST lounge has a new (lower) floor with new showers. As few people know showers were immediately available. Very busy and noisy lounge and airport. Boarding lounge was too small. People sitting on the floor. Great seat (real bed) mattress available on demand really fantastic crew very efficient plenty of food but not very refined and overcooked. Great Champagne (Gosset).","","","Business Class","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","L T Lepola","Finland","2013-01-14","I've flown with UIA many times mainly HEL-KBP route but also some domestic routes always in economy class. Flights are usually on time. If delayed it's hard to find proper info about the reason. There are no meals when flying domestic routes. On international flights they serve a basic sandwich with juice tea or coffee so eat before the flight. No warm dishes to buy onboard! Bar menu is quite ok some beers and stronger drinks but sometimes they run out. Staff are friendly although HKI check-in is slow but KBP check- in is fast and pleasant. UIA's Boeing 737 planes are old but they are clean and don't feel that old. Antonov 148 planes are brand new but not so reliable (often delayed). No inflight entertainment on board except their very good inflight magazine. I can recommend this airline.","","","Economy","","9.0","4.0","4.0","3.0","2.0","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Dmitry Kuzin","Russian Federation","2012-10-23","Moscow to Barcelona via Kiev (DME-KBP-BCN). Registration was quick and well-organized. Aircraft operating to Kiev was changed and instead of an old B737-500 we got B737-800. Aircraft was clean and comfortable. I'd like to note good leather seats and plenty of legroom. In Kiev we switched our flight to an old but good- looking 737-300 (UR-GBA) which also had adequate legroom and was a pleasure to fly on. The second flight departed and arrived on time. Catering was ok with a big choice of drinks. The cabin crew on both flights were very helpful attentive and friendly. As for the disadvantages it's perhaps the lack of any in-flight entertainment except for magazines.","","","Economy","","8.0","5.0","5.0","4.0","2.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Victoria Bowen","United Kingdom","2012-11-20","Flight out from Manchester the Sharm at 13.55 on 2nd November good size plane. Warm enough. Staff friendly helpful and efficient. Very disappointed about no in flight entertainment. We expected it so packed the books in the suitcases. Couldn't hear anything the captain was telling us over the tannoy because he was too quiet. Return flight 9th November 18.30. Delayed an hour but nobody was told in fact at 7.15 pm the screens showed our flight departed which was a bit disconcerting. We got into the smallest most uncomfortable plane I've ever been on. Cramped to the point every time the rude staff went up and down the aisle I got knocked sideways. The seats reclined to the point where the person in front was laid on you. I'm 5ft2 and my knees were touching the seat in front. Staff were rude and inefficient. The plane was freezing. Given the choice I will never fly Thomson again. 6 hours if far too long to be cold uncomfortable and have nothing to take your mind off it.","","","Economy","","","2.0","2.0","0.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Baker","United Kingdom","2012-11-16","Flew Manchester to Sharm 7/11/12 returned 14/11/12. Flight out day flight cabin was unbearably hot - they sold lots of drinks return flight night flight cabin freezing - they were selling fleece blankets. Is this a coincidence? Service going out was ok but return flight was poor they ran out of chips no fresh sandwiches and we were row 7. Seating is unbelievably tight and the seats still recline which makes the space between you and the person in front unacceptable. We are frequent flyers on budget Airlines and know what to expect and have become accustomed to service levels so it came as a shock that Thomsons fell far below our expectations and indeed the levels we enjoy from budget airlines. We would never recommend Thomson and we would avoid using them again.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","0.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Cizikova Barbora","Slovakia","2015-03-19","I was traveling from Washington D.C USA to Vienna Austria yesterday with a layover in Istanbul. It was a long flight however throughout the both flights I was completely satisfied with the staff service and the quality of food likewise. The flight attendants were very kind helpful and were approaching customers with a constant smile. The menu included several dishes and beverages. The portions were really big and refills of beverages were very frequent. The overall atmosphere created by the staff and nice pilot are one of the reasons I surely will travel with Turkish airlines again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J H Steiner","Austria","2015-03-19","VIE-IST-CMB on A330-300 back on A330-300 and A320. Pitch was not ok seats on A330 are narrow hard uncomfortable on A320 wider and more comfortable. Service was very good lots of food in acceptable/good quality. IFE did not work properly on IST-CMB seat was broken too. Will not travel with Turkish Airlines in Economy anymore but will try Premium Economy.","","","Economy","","7.0","2.0","5.0","4.0","3.0","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Z Leow","Australia","2011-06-15","Sydney to Adelaide on 13/6/2011 was cancelled due to the Volcanic Ash but was not updated on their website. We proceeded to the airport as per their instructions on the website only to be told that all flights to Adelaide has been suspended and that the next available flight out is 2 days later. No form of notification as to update of the status of the flights. On top of that every other experience with Tigerair has always been met with flight delay or cancellation. Cheap tickets are definitely not worth the unreliability.","","","Economy","","2.0","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Dmitry Kuzin","Russian Federation","2012-10-23","BCN-KBP-DME. Both flights smooth and arrived on time. I liked the comfortable leather seats. The food was great on the 3.5hs flight to KBP. On the flight to Moscow we were given a sandwich with hot and cold drinks. Luggage arrived without problems. Taking into consideration the fair price of the tickets in my opinion UIA is a good airline which can compete with leading European airlines.","","","Economy","","9.0","5.0","5.0","5.0","2.0","","","3.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Pirich Edy","Croatia","2012-08-21","Flight from Odessa to Vienna in Business class. All on time and reasonable service onboard. CA not very active and after they served the food they disappeared. I can recommend this airline.","","","Business Class","","5.0","4.0","3.0","3.0","1.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","E Wojcik","United Kingdom","2012-11-12","Flew GLA to Sharm El Sheikh on 27th Oct - back on 5th Nov. Flight out was bearable mainly due to it being only 70% full - we had 3 seats between 2 people so could stretch out. No warning that there would be no in-flight entertainment - 6 hours is a long time to pass with no distractions. Having been ripped off for excess baggage at check-in we were further stiffed by the price of in-flight food - although in fairness the chicken sandwiches were edible. However return journey was a nightmare. Fully loaded it also felt as if an extra row had been put in the front cabin. Added to the joys of a child kicking the back of my seat a faulty tray table led to my husband wearing more of his drinks than he managed to consume and both of us struggled to get into any sort of position where we could be remotely comfortable. These seats are obviously designed with smaller than average passengers in mind. The worst aspect of the flight home was the food. Very little on offer. If we ever have to resort to flying with this company again we'll take a cool-bag and buy sandwiches at the airport.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Andy Ruddick","United Kingdom","2012-11-08","MAN - Montego Bay on 767 G-OOBK. Ex First Choice Aircraft. To sum up - ""The Big Sale"". You pay for everything except your meal and one cup of tea or coffee. Even water costs. They do a bar service first so you do not receive your meal until at least a good hour after departure. Then its Duty Free sales followed by 2 or 3 further bar runs. IFE is on a loop unless you want to pay an extra £5 to upgrade to the On Demand system. This uses the same screen and handset on the seat back. They just go to the back of the cabin and punch in your seat number. You get issued with a head set once which you have to keep for the way home. If you lose it then you have to pay for another set. An adapter is included and required if you want to use your own headset.","","","Economy","","4.0","3.0","2.0","1.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","P Dyson","United Kingdom","2015-03-19","Flew Business class LHR to IST and IST to BKK on 26 February and returned on 11 March. Excellent service and food throughout the flights. Only complaint is on the final leg on A321 basically economy seats with middle seat turned down. Extremely uncomfortable seats for over 3 hour flight. Although in flight service was good no IFE.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Kumar","United Kingdom","2015-03-19","Flight from London Heathrow to Mumbai via Istanbul Ataturk Airport. Flight was delayed an hour from London Heathrow. Food serving was haphazard by the cabin crew and food choices were limited towards the end. Cabin crew seem confused and many people were disappointed by the food offered to them. Inflight Entertainment was the only saving grace on these flights with some good choice of movies and other programmes. Overall Turkish Airlines seemed mediocre and I would avoid Turkish Airlines for future long distance flights.","","","Economy","","5.0","3.0","3.0","3.0","5.0","","","3.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Robertson","Australia","2011-06-13","Flight cancelled with no notice no email no text - next available flight in two days maybe - queue here for a refund that will take 3 to 6 weeks! - never again no matter how cheap it seems. Be warned!","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Michelle Morriss","Australia","2011-06-13","I booked 3 different flights and without explanation they changed all flight times from early morning to night. After contacting customer service and trying very hard to understand their poor english I gave up. I continued with the rescheduled flights and missed the very thing I was supposed to be there for. I will never fly with Tiger again and I will not recommend to ever fly Tiger.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","S Bosschaerts","Belgium","2012-06-13","BRU-DNK and back trough Kiev. Flights were without problems and no delays. Only thing I can say is the meal is only a sandwich and very small hot meal. Transfer in Terminal F took 1.5 hours on the journey back with a lack of organisation. Not sure this was the fault of UIA or Borispol Airport Kiev.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","A Svensson","Ukraine","2012-05-28","AMS-KBP-DNK. On AMS-KBP leg everything was on time and the cabin crew efficient and friendly. The meal was a sandwich and a choice of soft drinks however I requested the Kosher meal which was excellent. A full meal a hot chicken dish with rice bread vegetables and a salad along with some sweets. The KBP-DNK leg was fine as usual a 737-500 no meal aside from a tea coffee or water although its only a 50 minute flight so it's more than adequate. My luggage didn't make it to Kiev due to KLM as I connected in AMS from NWI but the agents traced my luggage as being in AMS straight away and as I was connecting on to DNK arranged for it to be flown on from Kiev when it arrived. I had it within 12 hours of arriving in DNK which I was very impressed with. I have always found UIA to provide an equal service to many western European airlines and wouldn't hesitate to recommend them.","","","Economy","","9.0","4.0","4.0","5.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Smith","United Kingdom","2012-11-05","BHX - Antalya - TOM253 Boeing 757-200 (same plane inbound / outbound). What's happened to Thomson Airways? - It seems in the space of a year it has become a flying cash register. We were unprepared for a 4.5 flight as I had not read or seen anywhere that inflight entertainment had been cut from the budget for this year. Apparently no-one watched it according to the cabin staff however on both inbound and outbound I counted the 18 seats around me and only one person had anything to do. The past inflight meals were garbage but at least edible on occasions and were actually something you looked forward to but the simple thing is its paid for as part of your initial holiday cost - it just does not feel right paying cash at inflated prices for something that represents less value than the old style inflight meals. Seats are small you can see where the rows are altered against the window alignment. One steward seemed really grumpy on the outbound but was smiling on the inbound but as we were last flight of the day for the team they were as keen to get home as us.","","","Economy","","4.0","2.0","4.0","2.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Christian Brincken","Germany","2015-03-17","Flight BKK-IST in C in A330-300. Seats okay a bit narrow IFE would crash / reboot every 45 mins. Service typical Turkish. No Service oriented thinking no thinking ahead they act like robots. Main course awful and boring appetizers okay. Second meal good. Flight on time.","","","Business Class","","6.0","4.0","2.0","3.0","3.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Michael","Germany","2015-03-17","MUC-IST-SSH-IST-MUC February/March 2015: Very good Service on the MUC-IST flight good IFE very good food and fresh Orange Juice friendly Staff. IST-SSH no IFE due to older plane flight back good as the others. In compare to other ""great"" Airlines a very good Service and I would recommend Turkish Airlines as well as Ataturk Airport!","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Carsten Florida","Singapore","2011-06-13","Singapore to Phuket a couple of times. I saw the comment : Everyone says you only fly Tiger once! I understand why. Surprisingly this flight was not late as every other flight I took with them. When booking online they keep adding charges for everything even paying with credit card so the saving is not worth the hassle of delayed flights and poor service.","","","Economy","","5.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Francis Teo","Singapore","2011-06-13","Singapore to Krabi and return. I arrived at the Budget Terminal at 915 am for the 1025 am flight. There were still a line of about 10 to 15 people waiting to be checked in at the two counters that were open. After a ten minute wait we were checked in. Despite not reserving a seat in advance we were allocated a complete row of six seats. The flight was about 85% full. We boarded about 15 minutes before flight time. It was drizzling and we were offered an umbrella for the short walk to the stairs to board the aircraft. On board the seats were leather-covered. There was a five minute delay in push back and we took off at 1045 am. Once air-borne the crew began buy on board service and well as duty free sale. Service was fuss free and it was a short 80 minute ride to our destination. We landed five minutes behind schedule and proceeded for our holiday. For the return flight we arrived at 1015 am at Krabi Airport for the 1135 am flight. There were queues at the two counters opened for check in. We waited about ten minutes before it was our turn. The flight was full but the agent managed to offer us 6 aisle seats that were not too far from one another. The aircraft arrived about fifteen minutes late from Singapore and that delayed our departure from Krabi as well. Service on board was similar to the inbound flight. Nothing much to expect nor complain about. Just a clean smooth journey back to Singapore. For regional trips in and from Asia Tiger does the job fine and provides affordable point to point service most of the time.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Yevheniy Kahanovych","Ukraine","2012-05-07","I flew UIA 3 times last week: from Kiev to Brussels return and then from Moscow to Kiev. Overall experience was very positive. All flights were on schedule. No issues with hold baggage. Nice meals and bar service onboard nice crews. Their negative points are overpriced tickets lack of check-in staff so long queues at all airports they serve lack of possibilities to check in online. Some panes are really old some are brand new. Good value for money if you book early.","","","Economy","","9.0","4.0","4.0","1.0","1.0","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","J Jungmeier","Austria","2012-03-21","Kiev to Tel Aviv. Cabin Crew unfriendly catering poor for a 3 hours flight. One flight attendant told me I was not allowed to take pictures inside the plane and forced me to show him the photo I took. I will avoid UIA where possible.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","E Winter","United Kingdom","2012-11-02","Flew premium economy long haul to the Caribbean we made an excellent decision to go premium! Staff were very helpful and kept us supplied with drinks. If staff weren't serving you could always ask for a drink or snack and they'd organise something. Leg room was fantastic even when passenger in front reclined their seat lots of space to stretch out. Complimentary pack was useful but not essential. Blankets issued on both outward and return flights with neck pillow neither were used on outward flight but were good for the night flight home. Seat width more than adequate and seat was fairly firm fine on the outward day flight but on the return overnight I found the seat very hard after a few hours. However sitting on the neck pillow helped. The only criticism I have was that the film choices were very poor and fairly old. Also the plane interior was showing signs of age the seat storage fell apart easily and spilt contents on the floor some neck rests wouldn't adjust on some seats. However I really enjoyed flying Thomson and would recommend premium economy to anyone flying long haul.","","","Premium Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","K Leadbeater","United Kingdom","2012-10-30","Manchester-Funchal and return onboard B757-200 series. Seat pitch dreadful - tatty interior and not clean. Large wad of paper towels stuffed in trim above window about row 3 and signs of some liquid having run along the bulkhead. Roof drop down screen (no longer used) but held together with black and yellow tape. Latest announcement from the captain included reference to no more than 1 passenger to queue for front toilet for security reasons. Probably because it slows down cabin staff pushing trolleys up and down trying to sell very overpriced and poor quality food and drink. Can't avoid flying with this second rate airline when going on a package holiday booked with Thomson.","","","Economy","","3.0","1.0","3.0","1.0","0.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Vergaert","United Kingdom","2015-03-17","Kuala Lumpur - Istanbul - Brussels economy. Their A330 is a bit tired but seating is decent: wide enough pitch enough good IFE without a big box under your seat compared to the much-below-standard eco seats in B777 and B787 of some ""glamorous"" airlines. Food is great and with my Gold Star Alliance I have access to the superb lounge of IST (just go downstairs to avoid the crowds). Same comments for flight Istanbul to Brussels. Their breakfast spinach scramble eggs is lovely.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Jones","United States","2015-03-17","I flew Comfort Class from IST to JFK. I've always been impressed with the service on economy class Turkish Airlines so I spent the upgrade for Comfort. I'd compare the legroom and quality of service to domestic American Airlines Business Class. It's nearly business class levels of comfort for about 20% more than economy would've cost me. The food was excellent I appreciate being given choices for my meals and drinks as well as having porcelain dishware. The entertainment selection is one of the best I've had on an airline. I first flew Turkish about 2 years ago simply because it was the cheapest option. After experiencing such great service I only fly them when I'm headed to Eastern Europe/ Middle East.","","","Premium Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","L Fava","Australia","2011-06-04","Sydney-Melbourne-Sydney Flight. On the return leg all the airport screens were displaying that our flight had been cancelled. We enquired with staff who said they would not help us until we line up and attempt to check in. After about one hour of waiting to see if we'll actually fly we were allowed to check in. Departure was delayed by approximately 2.5 hours we were not offered anything not even water while we waited. Onboard the aircraft it was filthy some life jackets had come out of the capsules under the seats and were just left there by staff. We were not greeted onto the aircraft.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Nikita Demidyuk","Ukraine","2012-02-01","I flew from Odessa to Moscow via Kiev return. Aircraft's are fine onboard service is good. Very polite and nice cabin crew members. The only thing was during Kiev-Moscow leg the aircraft arrived late with an hours delay however the crew sincerely apologized for this.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Joerg Lehnert","Germany","2011-11-21","Berlin-Kiev-Berlin. Sadly Ukraine International has reduced its once very good onboard service. They use to serve a full meal on this 2.5 hours flight. No longer now it is just a small sandwich. The rest is as usual - no newspapers no onboard entertainment. Their fares are not the cheapest.","","","Economy","","5.0","3.0","3.0","2.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","P Turner","United Kingdom","2012-10-30","BHX-Zakynthos-BHX. Both journeys comfortable. However due to my height I paid for extra legroom seats and if the day ever comes when Thomson will not allow me to do this perhaps because of age I will have to stop using them. Even though airline food on charters is not great it was infinitely preferable to the offering currently available. IFE - I don't think there was any.","","","Economy","","5.0","4.0","3.0","0.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Matthews","United Kingdom","2012-10-24","EMA-LAS PALMAS (15-10-2012) return 22-10-2012. A very uncomfortable experience and disgraceful legroom for a 4 hour flight. The crew advise moving around during the flight but this would be impossible. Drinking water is ill advised as it is almost impossible to get out of your seat to get to the toilet this increases the risk of DVT.","","","Economy","","2.0","1.0","3.0","0.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Halil Oztas","Germany","2015-03-17","I flew from Frankfurt to Istanbul-Sabiha Gökcen (SAW) and back on B737-800. Both flights started on time and were excellent with good efficient service. Food was above average and tasty. IFE was poor only overhead screens. Great value for money. For both flights I paid 142 EUR. Overall I highly recommend Turkish!","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Christian Brincken","Germany","2015-03-17","IST-DUS C B737-800. Awful! Plane overcrowded very bad condition of seats very narrow and little leg space. Crew unfriendly and not dedicated at all. Food boring no IFE very old blankets even pillows limited (in C). Flight on time.","","","Business Class","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Claire Moore","Australia","2011-06-01","Our Tigerair flight from Singapore to Perth last night (booked prior online) was just as good as any other budget airline I have flown. True - you don't have any video screens to watch movies and short informative docos on places you will be landing at nor even the flight path and flight info as your travel to your destination but service friendly and attentive; a choice of 3 hot Asian meals and snacks and usual food / drink you can buy. A320 was clean with no problems. Maybe the Asia side of Tigerair is more passenger friendly and organised? but give them a go if you're travelling around Asia.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Mike Spearing","United Kingdom","2011-10-22","LGW-KBP-LGW. I picked UIA because it was the cheapest. The check-in staff didn't smile but were pleasant and efficient. Cabin crew smiling and friendly up and down the cabin seeing to passengers and serving drinks/food. The food was actually hot and tasty. Plane in good condition and clean. My luggage got there OK both times.","","","Economy","","10.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","E Ramesh","United States","2011-09-05","Odesa to Vienna. The plane was a bit older 737 but still performed well. Flight staff friendly and helpful. I wasn't expecting them to serve anything since it was a short flight only an hour but they served drinks and a tasty pastry type sandwich. All in all it was a good flight and a good experience.","","","Economy","","10.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D McConnell","United Kingdom","2012-10-18","Just back from Crete and flew Thomson Airways on a 757-200 both ways. They really are just another budget airline and far from the best may I add. Gone are the flight meals and the inflight entertainment and in comes a trolley of overpriced microwave slop. I've flown Thomson long haul for the last 2 years and they are like night and day compared to the short haul product. The legroom is ridiculous verging on unbearable if the passenger in front reclines onto your lap.","","","Economy","","4.0","1.0","4.0","2.0","1.0","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Fraser Miller","United Kingdom","2012-10-16","LGW to Bodrum. Outbound 8th October return to LGW 15th October. Full flights both ways. First Choice A321. Seat pitch tight. Cabin staff on both sectors worked hard and were pleasant. Didn't bother with food or drink as too expensive. Lack of IFE not a problem as had reading material. Flight Deck info was clear and informative on both flights. Only problem was both flights left and arrived at the farthest gate at LGW making for a very long walk. Overall not brilliant legroom but you get what you pay for.","","","Economy","","5.0","2.0","4.0","3.0","0.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Filippo","Italy","2015-03-09","Venice-Istanbul-Guangzhou in Business. Both flights fully booked in all classes. Venice-Istanbul: Airbus A320. Old business class configuration (3 seats with the one in the middle blocked). Limited entertainment (overhead screens). The all-male crew was nice and attentive. CIP Lounge at Ataturk Airport is amazing with two cons: a bit too overcrowded plus I found Wifi way too slow. Istanbul-Guangzhou on Boeing 777-300. Business class seat is lie- flat with a cozy sleeping set provided. Cabin crew was amazing on this flight. I am always positively surprised by Turkish Do&Co: quality is top-notch (restaurant level) and food is always served in abundance. Will keep recommend Turkish Airlines.","","","Business Class","","9.0","5.0","4.0","5.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Michael","Germany","2015-03-09","MUC-IST-SSH-IST-MUC: MUC-IST very good service with great IFE and great food friendly crew. IST-SSH with no IFE due to old Aircraft but great food (I love their fresh orange juice!) and friendly crew too. SSH-IST was good at all but no IFE but friendly crew (it is only hard to understand their English). I would recommend Turkish Airlines they are great and above average. (In compare with other ""great"" Airlines) IST is not as bad as other people write here it is an old Airport and 2017 the new Istanbul Airport will be open and IST will be closed.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Maxwell","Australia","2011-05-28","My return flight Sydney to Brisbane was cancelled with no explanation. I only found out (luckily) 2 days before hand when I was attempting to do web check in. I was told that I could swap the tickets for another trip or receive a refund. When looking at their website I noticed that there were tickets being advertised for the same day as I was wanting to travel. When I asked if I could these tickets I was told that these tickets where actually sold out and that the website had not been updated. That if I were to book these tickets online (which the system was letting me do) I would find out later that my trip had been cancelled again due to overbooking. I subsequently book my tickets with another airline at considerable cost due to short notice. I was told that I would receive a refund in 3-6 weeks from Tiger. On looking at the Tiger website the following day I discovered that the trip I had wanted to book was still being advertised and I could still book on line if I wanted to. Therefore potentially there is a lot of customers who could have been booking that trip over the last two days only to discover that there trip had been cancelled due to over booking. Tiger seems to have a system that is set up for a lot of disappointment for a lot of people.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Aldabbagh","Australia","2011-05-26","Arrived at the airport only to find out that the flight had been cancelled. Staff informed me that many other flights have been cancelled today and yesterday however Tiger did not deem it necessary to inform me any earlier! Staff kept apologising which i must admit is the only thing they do well (they must be used to it seeing the amount of times flights are cancelled). My flight was at 8.45pm and I was offered another flight the following day at 8.45pm. I chose not to take that offer and managed to get a refund (which will apparently arrive in 3-4 weeks). I booked my flight with Virgin which set me back A$250 one-way SYD-MEL. I will never fly Tiger again.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Kateryna Kanevska","Ukraine","2011-08-29","Heraklion to Kiev was 10 hrs delayed. During the whole waiting period the airline contacted the passengers once to inform them there was a technical problem with the plane. We received no further information. While in the airport we were offered one meal after which the airline representative disappeared. No airport announcements regarding our situation except for one at 10 pm informing passengers they had to go back through passport control and into the departure zone before midnight. The crew showed up at 3.10 am without any explanations regarding the delay and boarding started. Upon arrival in Kiev we immediately contacted the airline representative to file a complaint but she stated that we were not entitled to any kind of compensation.","","","Economy","","1.0","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Arthur Oleky","United Kingdom","2011-08-03","LGW-KBP. Check-in staff friendly and efficient. Boarding slightly delayed so was departure. Cabin crew polite. Flew B737-500 which showed its age however it was very clean. Hot meal served onboard for 3 hr flight which was tasty and filling. Load 100% but didn't feel very cramped. Disembarking via stairs but I there are no air bridges in Borispol. Waiting for luggage was a pain at such a small airport (30 mins). Overall good experience but they could invest in new fleet.","","","Economy","","9.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Stephen Garrett","United Kingdom","2012-10-11","My wife and I flew out to Mahon on the 3rd October returning on the 10th to Manchester. Flights there and back on a full 737-800. Flight out was fine almost on time and uneventful. The Captain gave the passengers fairly regular flight updates and I would say most passengers were quite satisfied with things. Flight home about the same but the cabin crew were a little more 'in your face' when it came to selling stuff. We didn't buy any on board food as is was too expensive and the flights were only a couple of hours in any case. My only real complaint concerns the lack of leg room; this airline really does 'pack em in' tightly. Not that bothered about lack of in flight entertainment or an airline meal but having flown with Thomson many times dating back to the Britannia days I will say without hesitation that the overall product and flight experience is not the same; it is something more akin to the other low cost carriers and Thomson should take note of this.","","","Economy","","6.0","1.0","3.0","0.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Mitchell","United Kingdom","2012-10-10","Travel long haul to Montego Bay in May and again in September. I have travelled many times to Montego Bay with Thomsons and have seen the condition of the cabins and food get worse and worse. The planes are old and due to the delay with the delivery of the B787 they are getting even worse. Thomson should have upgraded the cabins but seem to spend money on promoting the B787. On our flight back to the UK we had to watch a video on how good it would be to be one of the first to fly the new B787. I have sat on better park benches and at this point in time I will not fly Thomson Airways again. There were 4 in my party and the extra cost was £179 per person.","","","Premium Economy","","3.0","1.0","4.0","1.0","4.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","N Carrera","Spain","2015-03-09","Had to do an emergency flight from MLA-BCN and only ticket I could find last minute was MLA-IST-BCN return and I am glad I did. The MLA-IST looked bit old but in perfect conditions with leather seat. The cabin crew extremely friendly well groomed. Food was a delight as was the squeezed orange juice. I can only say good things about Ataturk Airport as well proper hub. The VIP Lounge left me impressed I would not mind at all missing my flight and being stuck in that gigantic lounge for a few days.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Pushap Kapoor","United States","2015-03-04","We just got back to Boston from Istanbul. The new non stop service from Boston to Istanbul is great. Very good seats in economy with 2-4-2 configurations. The food is good but the host and hostesses are looks like new to the trade. But they do take good care of you if asked. Understanding their English is a problem even the announcements by pilot were difficult to understand. The ground staff in Istanbul need to learn customer service. It feels like they are doing you a favor. Very curt replies and again very poor language skills. But overall I will take Turkish again from Boston. Such comfortable seating as compared to Emirates.","","","Economy","","8.0","5.0","3.0","5.0","5.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Louis","Australia","2011-05-25","Flight cancelled at 10pm the night before the flight from Melbourne to Brisbane I was one of the lucky ones to get a text. I will never fly with them again. On hold for 30 minutes then dealt with a rude operator who could only offer me a flight after I was due back at work. Not worth the saving on the airfare at all. It will take 3-6 weeks for a refund I chose to book my flight home with another airline.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","E Le Bransky","Australia","2011-05-21","My return flight from Sydney to Melbourne was cancelled and no notification was given to passengers. Consequently the line at Sydney airport was huge and Tiger was completely understaffed to deal with the excess passengers. For cancelling the flight we were offered a refund or a seat on a flight some five hours later. However there were only 20 seats available on the later flight so some people would have missed out. I was one of the lucky ones who got a seat on the later flight. However this later flight also encountered delays. At no point were passengers offered an explanation or an apology. You might save money with the ticket prices but you will pay for it later with terrible service.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","P V Emmerik","Netherlands","2011-08-02","AMS-KBP. Uneventful flight on a somewhat older 737-Classic (UR-GAT). Check-in in AMS was good and despite the fact the flight was at the start of the holiday season we had to wait only a short while to check-in our luggage. The plane was equipped with leather seats which appeared to be old with an average seat pitch. The toilets at the rear of the plane had a terrible smell but were not dirty. The food did not taste very nice drinks were OK. Communication from the flight crew was limited. Mostly in Ukrainian and some info in English but hard to understand. Luggage arrived in KBP without problems. UIA now uses the new F-terminal which is a big improvement over the old very busy intl. terminal.","","","Economy","","6.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","N Turkka","Finland","2011-07-15","HEL-KBP-SIP-KBP-HEL. Amazing service! Nowadays one gets the best services from Eastern European Airlines. Cabin Crew were really polite and smiling all the time. Announcements made in Ukrainian Russian and really good English. Hot meal and full drinks on all flights. Cabin Crew was literally all the time in the cabin serving passengers. They had 3 drink services on Helsinki-Kiev-Helsinki flights flight time only 2 hrs. Outbound had problems in Borispol Airport due to power cut and massive chaos. I arrived to domestic terminal 10 mins before departure had a problem with e-ticket. Ticket Office solved problem in 1 min and was back at check-in 5 mins before departure. I made the flight and also did my luggage.","","","Economy","","10.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Stanley Blackburn","United Kingdom","2012-10-08","I travelled to Florida May 2011 with Thomson premium seating I could not fault it. We have just returned on 28th September flying with Thomson premium seating. This time I wish we had not - it was an old first choice 767. The only difference I could see from premium and the rear cabin seats was the distance from the seat in front the seats were very hard and uncomfortable. I doubt very much if I will be travelling long haul again with Thomson.","","","Premium Economy","","3.0","1.0","4.0","4.0","3.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Blair","United Kingdom","2012-10-04","Outbound flight from Belfast International Airport to Las Palmas was on time and the cabin crew very attentive no complaints. The return flight back from Las Palmas to Belfast International Airport was very disappointing due to a long delay of over 4 hrs. We boarded the flight an hour late and after the safety brief by the cabin crew the jet engines that were revving to go were shut down. A couple of minutes later the Pilot came on tannoy to explain he had to shut them down because there was a technical problem and the parking brake would not release. We were stuck on the plane for 3hrs because according to the Pilot the plane was registered in Canada and the Spanish airplane mechanics refused to fix the problem for this reason. The pilot was not to blame and kept us informed of progress although passengers were becoming restless and angry by the delay. Fortunately the problem which in all intents and purposes was probably minor was fixed after 3 hrs and the plane eventually took off. I urge Thomson Airways to review the logic of using aircraft that are registered to another country outside of Europe for this causes added problems and delays.","","","Economy","","6.0","3.0","5.0","4.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Saikat Dutta","United States","2015-03-04","I was traveling from JFK-IST-BOM. The first leg of my journey (JFK-IST) was fantastic! The food was really good. The flight attendants were sober and nice. The later part of my journey (IST-BOM) was okay. The food was satisfactory but not fantastic. I have traveled in several airlines. I prefer Lufthansa but due to high ticket price I booked Turkish and I am glad that I made the decision. I will highly recommend my friends and family to experience Turkish Airlines.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Shane Tarr","Thailand","2015-03-04","I have flown with Turkish Airlines three times in the past year. Once from Bangkok to Ho Chi Minh Return (suppose it qualifies as a flight) once from Bangkok to Tel Aviv via Istanbul Return and once from Bangkok to Tashkent via Istanbul Return. All flights were way above average - and I know what I am talking about because in the past 12 months I have flown on TG QF VN SQ NZ and PX on more than 50 return flights. I actually hate flying but have to fly to my place of assignment but flying Turkish Airlines is very good. Most cabin staff - male or female - are very good to excellent (several among the best I have ever dealt with) the food is very good IFE way above average and aircraft in very good condition (staff make sure toilets are always kept clean and are up there TG QF CX and NZ). My only real grip is rush rush at transit - Istanbul Airport not the best in the world although Turkish Airlines Lounge must be one of the best - and one of the A321 I flew on from Istanbul to Tashkent had several rows of non-reclining seats (mine 9C) so I must read Seat Guru more carefully in future.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Alsop","Australia","2011-05-18","Disgraceful. Flight cancelled via text 10pm night before 6am flight. Staff very unhelpful after waiting on hold for close to an hour. Lost $250 car hire and $450 accommodation fees. Never use Tiger again. Flight shows as sold out on web and still scheduled to fly out at 6 in the morning?","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Tulloh","Australia","2011-05-18","We left home at 7am for 0845 flight to Melbourne for the weekend. Our flight was initially delayed by an hour only minutes before boarding time. Within hour an hour our flight was cancelled without adequate explanation. The airline also left it to a lone employee to face the dozens of disgruntled and disappointed passengers. We spent 7 hours at Sydney domestic airport and eventually got offered a $5 voucher for McDonalds or a terminal cafe. After a long mindless day looking around T2 & T3 shops we boarded the plane at 1:45. After more waiting everyone dutifully seat belted in the cabin crew announced that 10 people never showed for the flight (not a surprise) and their bags had to be removed from the plane. This caused a further 45 min delay. In total it took 10 hours from leaving our home in Sydney to arriving at our hotel Melbourne. This airline is disgraceful.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Harold Ritzer","Canada","2011-07-14","KBP-LWO. Flight was operated by Air Baltic with one cabin crew member from that airline and one from UIA. Plane was clean comfortable and really quite nice. Crew were both friendly polite and the service was quick. Full sandwich tea coffee all offered on the hour-long leg. Departure and arrival both on time. The FA even had good English skills which is rare on domestic Ukrainian turboprop flights! Overall it was an excellent trip and a pleasant alternative to the 8 hr train.","","","Economy","","10.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","A Telman","Kazakhstan","2011-07-04","Recent flights KUF-LGW via KBP return in Y. All flights took off and landed precisely on time baggage arrived all right as well. They only serve some scant sandwiches or breakfast items but given the attractive price I was really happy to use UIA. Very friendly and smiling cabin crew too. Will certainly recommend using this airline for short to medium haul flights.","","","Economy","","8.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","S Cooke","United Kingdom","2012-10-03","Dreadful food and unbelievably bad customer service on our flight home. I flew from Sharm El Sheik to Luton on 26.9.12. Despite it being a 5 hour flight there was no meal included so I bought a bacon baguette to eat. The baguette had been in the heater for so long that it was rock hard so I gave up trying to eat the bread and pulled out the single piece of bacon. It was revolting so I ate none of it. When the stewardess came to collect the waste I gave her the uneaten baguette and told her it was disgusting. Her response was not 'sorry' not 'can we offer you something else' and not 'would you like your money back'. Her response was 'do you want to fill in a feedback form'. If that is how Thomson train their staff to respond to a complaint they have much to learn about customer service.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","3.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","A Waters","United Kingdom","2012-10-03","I regularly fly to Cyprus with Thomson but was none too happy when my return flight was arranged with Jet2.com Thomson charged me £320 for my flight and I found out from other passengers (on the Jet2 flight) that they had paid circa £180 for their flights with Jet2. What a rip off - no meals no entertainment and they arrange a budget airline for the return flight. I have flown with Thomson for over 20 years but they have now lost me as a customer.","","","Economy","","4.0","3.0","4.0","2.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","O Hazan","United States","2015-03-04","IST-FRA in economy on February 27 2015. This was a lovely flight on time with an excellent lunch. The A321 cabin looks a little worn and the large seat-back screens weren't as bright as some (and came with low quality disposable earbuds). THY has a chef on board but it wasn't clear what ""cheffing"" he was able to do besides helping the flight attendants. The mostly male cabin crew was extremely attentive and - although I do not drink - I noticed that there was alcohol available.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Hooper","Australia","2011-05-12","Everyone says you only fly Tiger once! I forgot my print out web check in ticket and when I arrived at the airport Tiger had the audacity to charge me $30 for a counter check in! Add this to the $15 fee of using your credit card to book tickets and this airline is a rip off. I now will pay the extra and fly Qantas or Virgin.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Dez","Australia","2011-05-12","My flight was cancelled no notice no explanation no apology. Given option of refund which takes 3-6 weeks or flight tomorrow. Girls on the desk were rude and unhelpful. When asked if I would be put up for the night was told 'I'm under instructions to not give anyone accommodation.' Disgraceful service should not be allowed to operate in this country.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Nataraj","India","2011-05-11","India to Singapore and back to India. There was nothing to complain about. I purchased the tickets when they had an offer where the return ticket was only 1 USD. 4 of us travelled and including the return ticket it came to around 58 USD including baggage cost for two 20 kgs and one 15 kg. The flight departed from Chennai late by 30 mins but we reached Singapore on time. Check their website frequently for any such frequent offers that they provide to get such a low cost ticket.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","S Powell","United States","2011-06-03","Tel Aviv to Kiev B737-800. Plane clean departure delayed 1 hour with no indication as to the reason. Inflight service excellent for 2.5 hour flight and food reasonably good. Business class was European style with the middle seat empty.","","","Business Class","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Y Kahanovych","Ukraine","2011-04-30","Short domestic hops between Kiev and Odessa. Their ground handling is fine online check-in works no delays. The planes were in fine condition. On the flight out they managed to serve hot snack (50 min long flight) inbound catering was rubbish. Crews friendly. The ticket price was a great deal of 75 USD roundtrip including taxes.","","","Economy","","8.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","C Foster","United Kingdom","2012-10-03","I was unfortunate enough to fly from Tenerife South to Manchester early morning on the 3rd of October. The Boeing 767 was packed and I was sitting behind a woman who thought it would be fun to slam her reclining seat hard into my knees which because of poor leg room and my height (1.88m) were touching the back of her seat. I told her that her reclined seat was causing me pain. At this point a member of the cabin crew arrived. After informing him of the problem he told me that she was quite within her rights to move the back of her seat and that I should have informed Thomson of my knee problem before the flight. He then went away and did nothing further until after an hour of agony my wife insisted that another seat be found for me. This he grudgingly did. Whilst I have to concede that there are people in this country who are prepared to let others endure over 4 hours of agony whilst they lay back in comfort. I do not expect this behaviour to be condoned by Airline staff.","","","Economy","","1.0","1.0","2.0","0.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Paul Harvey","United Kingdom","2012-09-30","Gatwick to Marsa Alam return on a fairly new packed 737 both ways. Both flights left on time and arrived early. On both flights the cabin crew worked hard to ensure every passenger was able to buy food / drinks / duty free etc and cannot be faulted in their diligence or cheerfulness.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Xavier Bous","France","2015-02-24","The check-in and departure time are always chaotic with Turkish Airlines. I flew already 8 times with Turkish and they are usually late. Connections at Istanbul are tight which is not matching with the systematic delays of Turkish Airways. If you miss your plane the hotel is provided by Turkish Airlines but the transfer to the hotel is terrible without mentioning the terrible and unprofessional attitude from the visas service + immigration + info desks at Istanbul Airport. Globally I would not recommend Turkish Airways. Even if I omit the delay issues and even if the service on board is OK there is still this something missing that does not make me want to fly again with Turkish Airways - maybe courtesy from their staff. The only point I am impressed about is that even if Istanbul Airport seems to be an organizational chaos the luggage is usually arriving at the final destination even when the time between connection flights are tight (of course if the planes are on time).","","","Economy","","2.0","4.0","2.0","4.0","4.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Mann","Germany","2015-02-24","Flew TK 1332 BRE-IST then TK 716 IST-DEL round-trip. I booked the flight quite spontaneously and TK was surprisingly cheap. Having read that TK is quite good I was a little bit disappointed. Though the food was really great (the Turkish delight is delicious and I like the idea of the fresh orange juice) and I was even given a second menu the staff disappointed me. Perhaps it was only me but I didn't feel very welcome their English wasn't always understandable. Furthermore my flight from Bremen to Istanbul was delayed by over an hour and thus getting my connection was definitely exhausting. When the plane arrived at the gate my last call had already begun. Unfortunately there was no help offered by the FAs. All in all I chose not to recommend Turkish because the onboard product is just average and I prefer airlines being held by more democratic states than Turkey. Nevertheless the flight was quite cheap but in future I will try to avoid them.","","","Economy","","5.0","3.0","2.0","4.0","3.0","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Allaga","Philippines","2011-05-10","Manila to Singapore very smooth and on time. Friendly and smiling cabin crew. The captain kept us updated of the weather situation en route to Singapore. With ticket less than $USD40 to Singapore I couldn't ask for more.","","","Economy","","9.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","H Lyn","Australia","2011-05-10","MEL-SYD return. All good only issue a 20 min delay due to a failed landing light. Could not fault the crew or web check in. Yes will Fly Tiger again.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Joerg Lehnert","Germany","2010-10-28","Three return flights Berlin to Kiev Boryspol in three months. Quality consistent and quite high. Planes mostly on time (give or take 20 minutes) B737-500 or 800 on this route. Very good onboard service including hot meal and bar service. The downside is that they do not offer newspaper other than their inflight magazine or any kind of entertainment so bring your own mp 3 player or a good book with you.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Christian Mueller","Ukraine","2010-06-29","Kiev - Frankfurt - Kiev weekly normally with Lufthansa in Business Class. This time I selected Ukraine International Airlines due to the attractive price. B737-300 with winglets interior was okay leather seats 2-2 configuration. The staff were friendly and attentive (I was the only passenger in Business Class). It could be seen that the aircraft wasn't the newest but it looked well serviced. The food wasn't at the standard of Lufthansa but at €650 less this could be accepted. The problem with Ukraine Int'l Airlines is that only once per week they leave FRA in the evening while all other days they leave approx 11:00 so I lose a day travelling instead of working.","","","Business Class","","4.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","R Higdon","United Kingdom","2012-09-27","Exeter to Tenerife and return in a 737-800. Took off on time and arrived at both destinations early. Got the seats we selected and the only problem was the leg room which I found a bit tight but managed the 4 hours without any aches and pains. The cabin was very clean and the CC were pleasant but very busy. Cockpit kept us well informed throughout the flights. All in all not bad flights.","","","Economy","","8.0","2.0","4.0","3.0","0.0","","","3.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Berteska","United Kingdom","2012-09-25","BFS-PMI. Quick check-in at both airports pleasant crew meal is expensive but nice and fresh. B737-800 was clean so were the toilet facilities there is no entertainment as its short haul flight. We had pre-booked our seats in front rows so had enough legroom.","","","Economy","","7.0","2.0","4.0","4.0","0.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Asher Michael","Turkey","2015-02-24","Antalya-Istanbul. I had booked a flight with Miles in Business Class for a date which turned out to be the one when the big snow storm hit Istanbul. Received a text message in the middle of the night some twelve hours before the flight announcing that it was cancelled and to contact the airline. I dreaded this but in fact it was not too long a wait and a helpful agent competently booked me on an alternate flight. On arrival at the airport I checked in at the Biz Class area. In the lounge the agents were working very efficiently to get passengers switched to earlier flights as there were about 25 flights to Istanbul over just a couple of hours and they were helpfully getting passengers away as soon as possible. The flight itself uneventful but on the ground in Istanbul we could feel the pilot applying power to get the aircraft over buildups of snow on the ground. In summary it was a totally chaotic situation which Turkish Airlines handled very competently and professionally.","","","Business Class","","8.0","3.0","5.0","3.0","1.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Adam Solak","United Kingdom","2015-02-24","First flying business class. London to Bangkok via Istanbul. Seat on first leg was not a full recliner but comfortable enough. Second leg the seat was amazingly comfortable. Kept champagne flowing and so much food I missed the second meal on Bangkok leg. Staff were very polite answer attentive. Wish I could afford to fly business class all the time.","","","Business Class","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Miller","Australia","2011-05-08","Flight cancelled no warning (why do they collect your contact details?) no apology and no care or empathy shown. Raises concerns about other aspects of the company's operations. Cheap flight but left out of pocket by hundreds of dollars. I will never fly Tiger again.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","L Hughes","Australia","2011-05-04","Disgusted - so excited to be spending a weekend in Melbourne for our anniversary just a couple of hours before we are due to go to the airport we get a call the flight has been cancelled I thought it was someone playing a joke. They even sent through a flight confirmation email this evening. Will never fly Tiger!","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Joerg Lehnert","Germany","2010-05-11","Berlin-Kiev-Berlin B737-400. The return flight was delayed around 90 minutes there was little or no information about when the plane would leave. Seat pitch a bit tight but not tighter than most other airlines in Europe. Flight attendants friendly plane was clean. No newspapers but onboard service was outstanding. Hot meal (not extremely tasty but certainly edible) and a full bar service at no extra cost. All in all two very nice flights. I cannot say it was perfect for the information or better the no information policy before the return flight.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Y Kahanovych","Ukraine","2010-05-10","Some 5 flights within couple months. Most of the time I have no trouble with them. Planes are clean and ok condition. Seat pitch also ok. Bags arrive promptly. Food is mediocre and tasteless. Most flights early or on schedule. The only exception to the rule was my flight from Gatwick to Kiev. During the last snowfall when Gatwick was closed before 4pm our flight scheduled to depart around 1030 am was delayed by 15 hours. No clear information from the staff (they use third party handling company in London) no food vouchers no dinner no accomodation - nothing at all. They offer low cost quality service plus free baggage allowance and that is it. If the price is right it can be accepted as is.","","","Economy","","5.0","","","","","","","4.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","L Burnie","United Kingdom","2012-09-24","We flew from Glasgow to Cape Verde islands Boa Vista like most people the plane was very cramped. It took around 6.5 hours to get there we did get the usual meal but again no inflight entertainment. Coming home we were advised we didn't have enough fuel to get home and had to stop at Gran Canaria (for one hour) to re-fuel. Again we got food but no entertainment and the flight was just over seven hours in total. Not a great flight in either direction but like a lot of people there is less and less choice in holiday companies available unfortunately.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Christian Brincken","Germany","2015-02-24","Flew DUS-IST-BKK. First leg in A321 with 2-2 business seat. Wide seats good bad decline. IFE only half operational. Lounge in IST has been better reduced selection of food furniture very used. On the BKK leg new A330-300. IFE not working on 25% of seats service extremely slow took ages to serve. Main course very weak appetizers ok. Seats full flat ok. All flights on time staff always very robotic no empathy at all.","","","Business Class","","6.0","4.0","2.0","3.0","1.0","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Andrew Penton","Australia","2011-05-01","Awful Flights cancelled without warning apology or reason; leaving us stranded and eventually costing us hundreds extra to get home. Never use Tiger!","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","H Ritzer","United States","2010-04-29","Vienna-Kiev return in Coach. Check in fine at both airports boarding organized. Planes were quite new looking and young eager crew. Food good out of Vienna ok out of Kiev. Flights and bags arrived on time. I was really surprised.","","","Economy","","8.0","","","","","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Andrew Sexton","United Kingdom","2012-09-24","Travelled from East Midlands to Sharm and I don't think I have ever been more uncomfortable on a plane. There was absolutely no room to move and the staff had forgotten to smile. Thomson proudly boast they take more people on holiday than any other airline it is likely the also do this on fewer aircraft's!","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D West","United Kingdom","2012-09-23","Return from Gatwick to Luxor 12 and 19th September 2012. At 1.95 m the seating plan made the trip absolute torture. My wife is 1.58m and had very little room to spare - when a seat reclined she had her first attack of claustrophobia on an airplane ever. Cabin crew expertise extend only as far as selling overpriced horrible food booze and cigarettes. Other airlines shift passengers around for the sake of comfort and safety when things are tight - quite infuriating when some passengers were allowed to sleep across 3 seats when others cant even sit with their legs pointing forward. Check in staff on the 12th at Gatwick were rude and dictatorial. Paid 24 pounds for being 2 kgs (combined between my wife and I) over what was a pathetic baggage allowance. We travelled with them as 'holiday experts' but really every aspect we can do ourselves.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","P James","Sweden","2015-02-24","BKK-IST-ARN on A330 and then A321. Flight from BKK late 1h arrived in IST in the midst of the snow chaos. Landed 2h late then stuck on tarmac for 1h. No gate so exit in severe snowfall and winds people in flip flops and t- shirts as this was from Thailand. Shipped on buses finally to terminal in utter chaos as all flights were cancelled. Thousands of people and only 3 TK representatives to help. Took into hotel at own cost rebooked tickets next morning via phone. Then headed for airport again flights cancelled again and no help anywhere and of course thousands of angry passengers stranded. TK head office is a place of shame that gave absolutely no help actually the sour lady just said no and then called for next in line. Result 2 days in IST from own pocket. Flying business and being star alliance gold gives little in this company when it matters. Even refused to be rebooked on other flights. Needless to say last flight IST-ARN was 1h late boarding commenced without communication between gate and crew so business passengers and others too stood 20 min outside of plane door watching crew clean the cabin and stock the food. Quite embarrassing. Was planning another flight with TK in business to BKK but my money goes from now to other carriers.","","","Business Class","","1.0","5.0","3.0","4.0","4.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sanjay Modak","United Arab Emirates","2015-02-18","Flew from DXB-IST-JFK in December 2014 and the return JFK-IST-DXB in January 2015. At check-in in DXB I requested an emergency exit seat for the IST-JFK leg. The rookie check-in agent first said nothing was available but his supervisor stopped by and found one for me. This made the long flight bearable. The flight was packed but the crew were cheerful and efficient and did everything right. Food was so-so - getting a bit weary of the standard kebabs and mystery veggies. The IFE was excellent - far better than Emirates' much touted IFE and better than QR. On the way back was checked in by a surly female agent at JFK. She couldn't find me an exit row on the A-330 to IST but said she found me a bulkhead one on the IST-DXB leg. The A330 was surprisingly comfortable much more so that the 777 even for my 6'3"" frame and the young lady next to me just curled up and slept the whole way through and was no bother to me. On the home leg I found that the seat the JFK agent had got me a seat in the row behind the bulkhead! On the 777 with the seats compressed for the 'short-haul' 4 hour flight to DXB I found sitting was unbearable. I silently cursed this agent and couldn't wait to deplane and get home. Service was once again good and the scrambled eggs were fluffy and tasty. But any satisfaction I got from this was neutralized by the uncomfortable seat and the incompetence of the check-in agent at JFK. This is the second time this has happened to me. A year ago flying from AGP-IST-DOH the agent at AGP assured me she had got me an exit row and I found myself directly behind exit row in a non-reclining seat. TK has to train its check-in staff to read the seat map better. Am contemplating a trip very soon to AGP and then later to BOS and wondering whether to fly TK after these twin disasters.","","","Economy","","7.0","3.0","5.0","4.0","5.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Michael Lopresti","Australia","2011-05-01","SIN-KUL. Basic service around 75% aircraft capacity. Despite the many complaints on this carrier yet to have any to have a bad experience myself.","","","Economy","","9.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","K Dibb","Australia","2011-04-29","Incredibly unsatisfactory - do not fly with them. I used web check in and made sure my bag was under 10 kilos because I know how exorbitant their over weight fees are. However did not count on them weighing my handbag! Only 1 kilo over but had to fork out $70 to check in my luggage. The staff were rude and unhelpful about this ridiculous situation. Is it any wonder the company is in trouble?","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","N Truman","United States","2010-04-28","I recently booked a trip with travelocity. I flew Delta to Frankfurt and Ukraine airlines to Kiev. The return trip was cancelled. Instead of rebooking the flight Ukraine Airlines policy was that I buy a new ticket and would be refunded later for the cancelled flight. Turns out the refund will take 6-8 weeks. Most likely never though. A customer service agent didn't answer the phone for 48 hours straight. A day prior or day after the trip cancellation due to volcano. After I finally got a concrete date with delta for the flight home from frankfurt. I ended up having to have the date changed for the ticket from Ukrainian Airlines. They charged a $50 date change fee. So that means they have $223 of mine. I might get $173 of it back in six to eight weeks. Never use them if possible but there isn't any competition allowed in the region anyway.","","","Economy","","1.0","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","D Shvechykhin","","2009-12-20","Kiev-Abu Dhabi return. 5.5 hours flight - no entertainment at all. Flight magazine - very low information and poor content. Food was really bad from Kiev and Ok from Abu Dhabi. Very limited number of drinks. Abu Dhabi to Kiev my seat was broken so it took time to find another one. Plane is really old and creaking. Staff seems to be Ok toilets bad smelling.","","","","","2.0","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Snelling","United Kingdom","2012-09-23","Flight Luxor-Gatwick 5.5 hours (plus 1.5 hours kept on plane by Port Authority) As others have commented absolutely no room whatsoever to read or attempt comfort and I and a friend are only 5ft 1"". My husband and another friend both 6ft 2"" struggled in pain. Crew knock you sideways in your seat every time they whizz through the aisle with no apology. The seat space is criminal. Food - what food? They told us they didn't have anything as the previous flight had had it all. But they have alcohol at an extortionate cost even tea and coffee are charged for! Crew - manners were obviously alien to them. Night flight lights were left on - but you won't get comfortable enough to sleep anyway.","","","Economy","","1.0","1.0","2.0","1.0","0.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","John Wilson","United Kingdom","2012-09-19","London Gatwick - Antalya return - Boeing 767. Overall this was OK. We used the day before check in at Gatwick which was superb - no queues and on the day just turned up at Gatwick and went straight to security. Boarding at Gatwick was by row which meant no hassle on the plane. At Antalya boarding was a free for all and a bit messy. We sat towards the back of the plane both ways and at 6'2"" I had enough legroom! Certainly more legroom on the 767 than the 757's. TV screens in all seat backs however nothing shown other than the 5 different Thomson images for the entire flight. They could at least have put the map on to show where we were flying over. Cabin Crew were fine and friendly both ways but what lets the Thomson holiday experience down is the onboard service. Food portions were small and quite expensive for what you got. Drinks prices were very expensive. Luggage limits are also small so you're forced to pay more. The whole Thomson airways short haul feel is a low cost and tacky. There's nothing to get you in the holiday mood on board. All other elements of the Thomson package are slick and glossy apart from the flights.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Tibor Palencsar","Hungary","2015-02-18","Turkish Airlines deserves to be the #1 European airlines! It treats people in the economy class like other airlines treat business class passengers. The food and drinks we received was fantastic in-flight entertainment is also great (too bad it is available only on selected flights). The only thing I can complain about is the leg space which could be a bit bigger.","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Raymond Desjardins","United Kingdom","2015-02-18","Food was below average. Inflight service below par. There was one very polite cabin stewardess unfortunately the rest of the cabin crew were very rude. I broke my headset half way through the flight and asked a male cabin crew if he could provide a new one. His response was so arrogant it was quite unbelievable.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Conroy","Australia","2011-04-29","Terrible. 2 hours late like everyone else that's posted here. No apology no explanation - like everyone else has said here. Their boarding passes say they love being on time. How would they know? It looks like they have never had a flight that was on time.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Phlorides","Australia","2011-04-29","I was supposed to fly out of Adelaide on 27 April 2011 to Melbourne and was told as I checked in (with four other family members) that the flight was cancelled and they booked us on a flight for 29 April 2011 to Melbourne at 7.30 am . After arriving to check in and waiting 4 hours they told us the flight was cancelled 'again'. Offering me a refund in 48 hours I had to find another carrier to fly home with. Cancelling a flight once was very disappointing but twice just reflects that these people should not run an airline. Reason for the cancellation was not given apart from operational reasons. Hopefully CASA shuts them down.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","A Mitchell","","2008-11-16","Recently flew Gatwick to Kiev return in business. Bets thing about business was that cabin was quiet and seats had reasonably generous leg room. Drink first offered about 45 minutes after take off in both directions (I got the impression that the crew were under orders not to serve too many drinks as part of a cost-cutting exercise). Food okay. No IFE on either of these flights. Check in at Kiev was hopeless. Despite there being no one in front of me when I arrived at the business class desk to check in the agent was disinterested and reading her magazine and directed me to a free economy desk adjacent. Beware of Kiev- you can't check in (and proceed to lounge) until 2 hours before your flight is ready to depart. Very limited choice of places to eat and drink at airport airside. I paid £7.50 for a pint of beer in airport cafe and at lunch a main course was about £20 £25. Lounge spacious but extremely limited range of drinks- no whisky only American bourbon. It is the only lounge that I have been in where we were entertained by a live pianist!","","","","","3.0","","","","","","","","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Yevheniy Kahanovych","","2008-10-28","Kiev-Berlin-Kiev two weeks ago. On-line booking worked fine and was easy. On-line check in doesn't exist. Check in at Borispol was ok. On board experience was not good at all. Planes were old. Entertainment options outdated. Overhead monitors worked but no earphones given. They use planes leased after many airlines so there is no standard of seat pitch and design across their fleet. Seating was cramped. Toilets were smelly. Service from the crew was ok. Crews' English very limited. Food was really bad. Piece of bread piece of sausage and a chocolate cake. Would work for 30 min hop not for 2 hour flight. Both flights were late about 1 hour. Check in at in Berlin Tegel was disorganized. Paid USD500 for my ticket so was not happy at all. This was my first time traveling with them internationally but probably the last one. Not a value for money.","","","","","2.0","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Keir Gordon","United Kingdom","2012-09-19","We flew out to Paphos in Cyprus with my disabled father with Thomson on 9th September and the return flight on 16th September was Monarch. We were given no information why this happened the cabin crew were more interested in reading magazines than seeing to the passengers boarding the aircraft. As for my father who has a prosthetic leg he was told that he could not sit in the aisle seat in row 3 as it was required for an able bodied person in case of an emergency but no other aisle seat was offered which made his journey uncomfortable with my father having to remove his prosthetic leg. On disembarking the aircraft we had requested airport assistance but were told just to make our way to the doors of the aircraft where we would be met by porters with wheelchairs along with everyone else leaving the aircraft not an easy proposition for a 80 year old disabled person. The cabin crew were less than helpful not like Thomson who were excellent. Would not voluntarily use Monarch again but had no choice in this case.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","David Goff","United Kingdom","2012-09-19","BOH to PMI TOM B737-800 (Sky interior). Check in 6am was very easy and through to Departures very quickly. Boarded and ready to go on time but an ATC delay of 15mins. Flight and service fine seating fine plane very new so clean and tidy. Landed at PMI 10 mins early and bussed to terminal. Very busy inside with a good 40 min wait for luggage but probably not TOM fault.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rajashekar Resmi","Germany","2015-02-18","I flew with Turkish Airways from Munich to Dubai via Istanbul. The tickets were cheap and the service was mediocre. The food was edible but not good. We reached Istanbul a little late and had to run to catch the connection flight. The staff was rude and was blaming us telling that they were about to close the gate and we should be more responsible. Cabin staff were also late to attend to our requests. I recommend the airline if the tickets are really cheap. Else it is better to consider other middle eastern airlines that are way ahead.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","L Byrne","United States","2015-02-12","JFK-IST-DHA and return in Jan 15. Be advised that planes have no individual ventilation system and were unexpectedly quite warm on all segments. The planes on all segments were dirty. Leaving Istanbul in both directions the restroom had not been wiped down or restocked. There was trash in the seat pocket and in one instance on my seat! There was a marked difference in staff treatment of passengers. On US legs the staff were merely uninterested. On the Dhaka leg the flight attendants were actively rude. Though there was no noticeable turbulence on the Dhaka bound leg we were instructed to remain seated and not permitted to go the restroom for 5 hours. The lady in the seat in front of me called the attendant. Three times the attendant came by and switched off the light and left without asking the reason for the call. The fourth time the lady put out her hand and asked for a glass of water. The attendant rolled her eyes and half an hour later brought a half glass. Also delayed takeoff at Dhaka (which seems to be a hallmark of TA judging from these reviews) caused all passengers on the full flight to miss their connections for the night. The only announcement in the cabin at landing at 6pm was to list the connecting gates. But there were no flights until the next day. There was no assistance with arrangements. The lucky people who knew what to do and had money for a visa waited 3-4 hours outside the airport for a TA transfer to a hotel. Those without experience or funds wandered the airport all night looking for a helpful TA rep to no avail. Never again. I will pay the extra for Emirates.","","","Economy","","2.0","2.0","1.0","3.0","4.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Sharma","Australia","2011-04-27","Booked Tiger BNE-SYD and back during this Easter weekend to attend cousins wedding. Flight to SYD - waiting time to check in (we had luggage) 1hr followed by flight delay for almost 2hrs - no explanation. So missed out on pre-wedding family function as everyone had gone home by the time we arrived in SYD. Return flight long queue at check in counter with very slow operations. By the time our time came we were told check in for that flight was closed and we had to take another flight. In other words 'you are hereby abandoned good luck'. Had no option but to purchase new tickets with another airline - with 3 young children this was an absolute abuse. Appreciate Tiger is cheap travel but people are not cattle.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","L Mountford","Australia","2011-04-26","Booked Tiger for our return Adelaide to Melbourne arrived at airport early so as not to miss check in - only to be told our flight had been delayed due to fog. Then 4 hrs later it was cancelled entirely. While it may be true word of mouth can be the best advertising never lose sight of the fact in can be the worst.","","","Economy","","","","","","","","","1.0","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Dave Stanley","","2008-08-01","London to Kiev Simferopol London. Overall a pretty good experience. Flights were on time. The aircraft were in good condition with a decent amount of leg room. Food was OK on the way out but rather limited on the way back. I would have given 4 stars if they had not left the fasten seatbelt sign on for most of the outward flight for no good reason - the FA's enforced the regulation very strictly.","","","","","3.0","","","","","","","","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Jean-Louis Vergaert","","2008-07-25","Brussels-Kiev-Brussels Business Class: no delay seats OK friendly FA's. Better pass on the food and get a gin and tonic as local champagne is warm (FA explained the bottle is too large to get in the fridge) and wines are of canteen level. Management is clearly not interested in offering a little extra to business class passengers but you will sit in a lonely peace.","","","","","3.0","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","W Johnson","United Kingdom","2012-09-17","Newcastle to Larnaca paid £50 for extra leg room seats put in row 32f next to emergency exit  no room due to bulk head on door. Spent the whole duration of flight with my legs stretched over guy in next seat. On return flight Larnaca to Newcastle I was put in row 32 again but seat D an aisle seat - plenty of leg room but spent the whole flight getting battered on the shoulder by crew members rampaging up and down plane without any apologies.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Karen Chater","United Kingdom","2012-09-17","We flew to Sharm el Sheik from Glasgow. I wasn't really prepared for the lack of food and drink and on board entertainment as had assumed wrongly a near 6hr flight would warrant at least some entertainment and some water. Seats were very cramped and the cabin crew did their best with what they had. On the way back seats were slightly better as they'd moved the seat back pockets to the headrest which was a way to create an inch extra leg room. However the flight left Egypt 20mins late at nearly 10pm and the cabin crew decided to try and sell us duty free at 1am in the morning loudly proclaiming we should all purchase stuff. They didn't turn the lights off until after 2am. On arrival back to Glasgow at 2.30am GMT we then proceeded to stand around for 75 mins until our bags came out 1 by 1. I guess having one or two baggage handlers seemed fine on paper. I have also since found out that I could have flown Egypt Air from London to Cairo and got an internal flight to Sharm for at least £100 less than this flight and would have got entertainment and food/drink. Its such a shame as Sharm is a lovely destination to be spoilt by the flying experience.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","H Jansen","Denmark","2015-02-12","CPH-IST-BKK-IST-CPH. F&B offerings seating and IFE decent on all aircraft. Did not encounter one single smile on any staff on any of these 4 flights. Some of the worst I have come across. No personal touch of any kind and staff clearly not interested in their jobs. This is really a shame since hard product of TK is decent but it all falls to the ground with carelessness of passengers. Will definitely try to avoid TK as good as I can. Lounge in IST was the same feeling - never felt so unwelcome on any Airline before. Price of ticket was good but would not consider using TK Again.","","","Business Class","","3.0","4.0","1.0","4.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Gregory Michaelsen","Denmark","2015-02-12","Copenhagen-Istanbul/Istanbul-Hamburg. Overall great service left on time. Information on board given in poor English. Food and Beverages very good. Impressive Inflight entertainment system on outbound flight. Staff poor comprehension of English language.","","","Economy","","8.0","4.0","1.0","5.0","4.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Noble","Australia","2011-04-26","BNE-MEL-BNE. Outbound delayed 2hrs with no explanation and then flight boarding never called - lucky I was near the gate and followed everyone else! Onboard service was passable crew friendly. Return flight - loaded us on and then technical issue saw us unloaded and transferred to another flight (via security- again!) total delay 2.5hrs. Total cost of my time 4.5hrs. add this to the regular flight times to and from and needing to be there at least a hr prior to check in = 10.5hrs. Qantas next time where I don't need to spend a day of my life just to get to MEL and back.","","","Economy","","2.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Tin","Hong Kong","2011-04-26","HKG-SIN good flight since got exit row seating. Plane new condition and clean. Brought carry- on bag without issue. No complains except for the really tacky uniforms the attendants have to wear.","","","Economy","","9.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","J Rebel","","2008-06-18","SPL-KBP vv operated in code share with KLM done it some 20+ times and in terms of on-time performance and luggage arrival UIA is notably better than KLM. It also has a tastier breakfast but on afternoon flights the food is meat product in grey sauce and best to be avoided. Instead ask for a refill of whatever you are drinking. Polite FA's.","","","","","3.0","","","","","","","","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Evan Horbay","","2008-05-04","Kiev-Vienna. Check in was slow but after that all good. Plane was new looking clean. Crew were cheery good English skills. Food average. Seats were comfortable pilot constantly gave us updates on arrival time and it was an overall nice experience.","","","","","4.0","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Paula Lucas","Ireland","2012-09-16","Booked to fly from Dublin to Verona on 8th September flight delayed by 7 hours all we received by way of compensation was a pathetic 8 euro voucher - you couldn't fill your stomach with 8 euro and not even an apology. Arrived eventually at our hotel at 4 in the morning with a two year old baby. You could put it down to bad luck - planes get delayed but never did we imagine that on our return journey on 15th September back to Dublin we are delayed again flight due to leave at 8.25pm and at this stage we don't even know if the flight will run at all - one minute we told the flight will leave at 2am now we are hearing it's been cancelled altogether - this can't be bad luck again. No one to come and explain the situation and leaving people frustrated and angry. A shocking bad airline one we will never use again.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Prabhu","United States","2015-01-30","I flew ORD-IST-BOM and back. Checking in and Boarding at ORD was pleasant. The ORD-IST flight left on time and they offered Turkish Delight (sweet) on board with nice touches like hot towels for the face. Istanbul airport is the worst. The gate isn't announced until just 1 hour before departure and until then there is hardly any seating whatever there is it is for patrons of the overpriced restaurants. At the gate there was no boarding plan and no announcements! Just a hoard of passengers moving towards the gate in any random order. The most intriguing factor is their double standard- flights to/from the US serve Turkish Delights and hot towels have friendly staff who speak good English. On flights to India they don't serve any welcome sweet or hot towels and the staff are rude and can barely muster up basic English. On the return trip this double standard was confirmed. Also the flights to the US connect the airport with jetways where as Indian flights have to use a bus! Flights to the US require extra screening which again is done in a totally disorganized fashion and what's more our gate changed after the screening so we had to repeat the screening at the new gate! They ask weird questions going into much more detail than US immigration ever would and make you grossly uncomfortable. Our flight was delayed almost 2 hrs out of IST due to this gate change fiasco.","","","Economy","","6.0","3.0","1.0","3.0","4.0","","","5.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2015-01-28","Flight 15 Istanbul-Sao Paulo/Buenos Aires as usual operated with Boeing 777-300ER. Flew Comfort/Premium Economy class. This was the best long-haul flight I have taken. What impressed me on this flight was the cabin crew: they were smiling polite and always there. I felt sick (heavy headache) and two members regularly came to me (flight time was 13.30 hours due to bad weather conditions on the Atlantic) to check if I was feeling better or not. Food by Turkish Do&Co was as always delicious. Price paid was super. I do look forward to my next TK flight which will be in six days.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","A Pruba","Australia","2011-04-25","Melbourne (Tulla) to Gold Coast - flight delayed more than an hour with no explanation. Finally boarded at 6.55 (flight was scheduled to leave at 5.40) where the pilot briefed us that there was an issue with a passenger onboard the previous flight hence the delay. The flight crew then conducted their safety spiel as well as cross checking. We then sat on the tarmac a further 50 minutes! I've flown with Tiger once before this trip and found the staff rude and unhelpful. I thought I'd luck out this time but it was by far the worst air trip of my life. Unfortunately need to return to Melbourne with them but never again after that. You get what you pay for.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Barry Woolnough","Australia","2011-04-25","Brisbane - Sydney. Online checkin. Staff excellent. Cabin condition condition was good. I am 6 foot but legroom was okay. No complaints for a 70 minute flight. It may get uncomfortable for two or more hours though.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Gary Kendall","","2007-08-02","VIE-ODS Business class. B737-500 either leased or bought from an Iberian line judging by the language of the various notices. Consequently seating was the usual 3x3. No different to BA or LH business class around Europe. As there were only 3 of us in business class staff attention was good. Food was good considering that it was only a 2-hour flight.","","","","","3.0","","","","","","","","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Mark Agranovski","","2007-05-30","LGW-KBP-LGW in economy in May 2007. Plane was a very dated 737-300 with the smallest seat pitch I've seen so far. Crew very polite passengers rather chaotic - mobile phones ringing during take-off etc. Will have to take BA next time on this route","","","","","","","","","","","","","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Yevheniy Kahanovych","","2007-01-21","Two domestic flights between Kiev and Lviv last week - I had no trouble at all. Manual check-in swift. Planes old 737 but clean and well kept. Both flights on time. Crews polite. Breakfast served on both flights was edible (sandwich out of Kiev and 3 chocolate bars out of Lviv). Nothing impressive but given the price paid (USD45 return) it is a superb value for money. Their schedule is very convenient. Their website looks shabby but is very simple to book tickets and works fast. I will not hesitate to recommend them and will use them again.","","","","","","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","M Evans","United Kingdom","2012-09-13","Flew from Gatwick to Sharm el Sheikh in August. Outbound flight 4.45 hrs very cramped no in flight entertainment expensive drinks pilot kept us informed. Return flight was 5 hours 20 mins very hot lack of in flight entertainment really let's Thomson down on longer flights very cramped seats. Plus side both flights took off on time and cabin crew were good.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","J Brocklesby","United Kingdom","2012-09-11","Birmingham to Antalya Turkey - very cramped conditions for a 4.5 hour flight. No legroom the seats were very uncomfortable. My husband is 6'2"" and was in pain. This cannot be legal to cram so may people into such a small space. We have never had a problem in the past with both Thomson and First Choice but will consider other airlines in the future. This is not value for money and I now consider them a budget airline.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Abdul","Canada","2015-01-26","I flew Economy from Istanbul to Lahore. My flight was delayed in Istanbul by 6.5 hours but no one informed us until twenty minutes after the flight was supposed to depart. Even then we had to look at the screens to tell us. Never did an airport representative bother telling us what was happening. We spent two hours walking around the airport like sheep trying to find a single dinner voucher due to the airport staffs incompetence and indifference. Every single staff member in the airport was rude and disrespectful. The one dinner we were offered was a chicken dish that tasted like plastic and was quickly discarded by all of the passengers. Will never fly with Turkish again nor through Istanbul ever again.","","","Economy","","4.0","3.0","2.0","3.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Epple","Germany","2015-01-26","STR-IST-DOH TK 1706 A320 (TC-JUK). STR-IST was not as pleasant as previous TK flights: did TK reduce the seat pitch? No more height adjustable head rest no IFE not even overhead screens. Service food flying were TK standard (which is pretty good) but the narrow seat pitch will have me looking for alternatives if this should become normal. Onward flight to Doha on A321 was normal standard nice seats in seat IFE - that's TK I like.","","","Economy","","6.0","3.0","4.0","4.0","2.0","","","3.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","I Kiteley","Australia","2011-04-20","Flight scheduled for 0855 this morning. Got to the airport at 0700 to find that the flight was cancelled and were told that the next available flight to Melbourne was in 2 days time! No explanation was offered as to why our flight was cancelled and a refund was available in 2 weeks time. We shall not be using Tiger again.","","","Economy","","","","","","","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Wu","Malaysia","2011-04-19","I have been using Tigerair lately. For the flight route that I used the fares have always been the cheapest. This goes to their priority seating price as well. Cabin quality is among the best in the budget airlines industry. For punctuality in departure and arrival it often missed the schedule though not by a lot. Didn't encounter hours of delay as experienced by some here. Another shorting is they do not have much food selection as compared to say Air Asia. However their in-flight shopping list is more impressive.","","","Economy","","8.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Helen Lee","","2006-12-15","I had a good flight from London to Kiev with Ukraine International Airlines in Nov/Dec 2006. Checking in was very fast much quicker than my experiences with BA and the times of the flights both to Kiev and returning which better than other direct flights. Had to hang around a bit on the transfer bus at Kiev airport which was a bit of a pain and I couldn't hear the announcements on the aircraft but apart from that I was very happy with the flight.","","","","","","","","","","","","","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Andriy Yesypenko","","2006-05-19","Kiev - London (Gatwick) in business class (in April). Having flown with UIA so many times I was expecting that in line with other European carriers my own one will make some upgrades and improvements to their (at least) business class service. Well I should have thought twice! Not that their service is bad. it's just very plain and basic. I do not know for how long do they think their old (sometimes) broken seats will pass as business class seats and for how long they'll put up with the Boryspil catering company's offer for premium food (do they try it themselves?). Flight attendants try to do their best to please the customers but with not much to offer it is really hard to do anything. I believe getting nicer wines and other spirits (at least different from those offered in coach) would not hurt and certainly would not send the company bankrupt when they charge so much for their business class service. What's even more upsetting is that their customer relations is non-existent and that no suggestions are ever taken into account. They just are not interested in what you think about them and if you tell them that you'll fly with other carriers they just tell you to do so... To sum up I would like to express a pity that UIA is sliding more and more into less than average carrier with no intention to purchase new aircraft or improve service! They try to preserve the level of service they started with but what they don't understand is that to attract customers airlines should constantly develop their product.","","","","","","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Gillian Knowles","United Kingdom","2012-09-10","Larnaca to Bristol Sept 2nd 2012. So little space. I am amazed its actually legal to cram so many people so close together on a flight of over 4 hours duration. We flew out Thomas Cook and I had no complaints. The return journey I had very little room and I am only 5'2"". My hubby of 5'10"" had his knees in the seat in front the whole journey. I put the tray down and it was touching my midriff then I tried to read the inflight magazine and it was difficult to turn a page over as one end was in my midriff and one end touching the seat in front. Thomson will be my last choice from now on I paid almost as much for these flights as a friend paid for her holiday so it wasn't a cheap option.","","","Economy","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","W Heppenstall","United Kingdom","2012-09-10","5.5 hr flight to Egypt 767-300 2-4-2 config. Uncomfortable and cramped seats as others have mentioned absolutely no entertainment free or paid no option for inflight meals not even a map to show where you we're. Blankets etc now charged for. Thomson are now a budget airline unbearable on anything over 2-3 hours. Please bring back the entertainment or at least let us to choose to pay or not.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Susan James","United States","2015-01-23","I flew business class from Istanbul to Los Angeles my seat was 1D. This was flight TK 9. The flight was January 16 2015. It was wonderful service the best I have ever had. The food was good and served in a nice preparation. The Chef is outfitted in a nice chef outfit and gives you the impression you are in a restaurant. The menu choices were broad and adequate. We had a nice trolley of appetizers salads main dish then the deserts. Good quality and plenty of choices. I like when they offer to make up your bed. The flight attendants are attentive and are always picking up after the passengers. The movie selections were good. Always nice to have free Wi-FI. Turkish airlines have way more comfortable seats than some o the other carriers like British Airlines. I will fly them again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","D Martin","Australia","2011-04-18","MEL-ADL. First and last time I fly with this airline. Flight was due to depart around 2pm then told a delay of 2 hrs due to mechanical issue and they had no spare aircraft. Then flight delayed for another 3 hours because the aircraft rescheduled to do operate our flight had to go to Tasmania and back. Eventually left Melbourne around 8:45pm.","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Peter Schweizer","Australia","2011-04-17","Pleasantly surprised on my flight from SYD to BNE travelling with my 4 year old son. A320 in great condition and cabin looked tidy. Very young cabin crew but very energetic assisting people to get carry-on stowed in overhead compartments. Good information from the flight deck. Flight was initially delayed by 30 minutes due to late arrival of air craft but lost another 30 minutes standing at the gate after boarding completed with no further explanation from the flight deck. Seat pitch very tight and just bearable for a 70 minute flight. Could not purchase emergency exit seating as I was travelling with a toddler. Fare not much cheaper than QF or DJ. Would fly TT again in the future but only if the fare is significantly cheaper than the competitors.","","","Economy","","7.0","","","","","","","4.0","1"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Volodya Bilotkach","","2006-04-29","Several flights - KBP to AMS (3 times one way) LGW (r/t) ZRH (twice one-way) TXL-KBP. Mixed experience. Have been yelled at once (tried to correct the agent's pronunciation of Phoenix which was my final destination on that day) - the other time they misplaced my onward ZRH- LAX tickets (I was with wife and two kids then). The agent thought she gave them to someone else by mistake and ran looking for them even though I tried explaining to her that she must have placed them somewhere on her desk (so it was in fact). The guys tried to make it up by giving us passes to the KBP business class lounge but we simply did not have time to go there - had to run straight to the gate after that delay. Otherwise average service have some newer planes now even started smiling.","","","","","","","","","","","","","0"
"ukraine-international-airlines","/airline-reviews/ukraine-international-airlines","Ukraine International customer review","Kasper Hettinga","","2006-02-10","KBP-AMS with UIA. Although it was a relatively short flight a good meal with drinks was served. Staff were friendly. Seating was OK. Looking at the price of the ticket I think it is well worth the money spend.","","","","","","","","","","","","","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","B Hunter","United Kingdom","2012-09-06","Appalling flight to and from Egypt simply not an acceptable level of comfort for an almost 6 hour flight. Seats cramped no legroom and if the person in front reclines their seat you cannot even put your table down. No entertainment expensive and not really edible heated snacks. Staff did their best and were pleasant enough but this really is cattle truck travel at its worst. Compare this to any other airline flying to Egypt where even in the poorest economy seat there is a level of comfort unheard of in a Thomson flight. Would I fly Thomson long haul again? Never.","","","Economy","","1.0","1.0","3.0","2.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Penola","Turkey","2015-01-23","Flew A321 Business class IST-LHR. Seating was economy seating that was very hard. The food and service in the cabin was excellent but was let down by the physical cabin environment. Turkish Airlines should really think hard about assigning these aircraft on flights of 4 hours. The seats are not business class and are quite uncomfortable. For the duration of the flight I sat on the pillow. Additionally there was no inflight entertainment. Turkish Airlines can do better than this. I will think carefully before choosing Business Class again on this airline if this type of aircraft is assigned.","","","Business Class","","3.0","1.0","5.0","5.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Penola","Turkey","2015-01-23","Flew LHR-IST on 737-800 Business Class. Inflight Entertainment was OK. Seat comfort was not great and the recline angle very small on this aircraft. For a business class seat it hardly reclines to a comfortable angle for resting. I think Turkish Airlines need to reconsider their business class product on medium hall routes as their long haul business class is excellent. This was rather unsatisfactory.","","","Business Class","","4.0","2.0","4.0","5.0","3.0","","","2.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","S Eichler","Australia","2011-04-16","Sunshine Coast - Sydney return. Bargain fare of $29.95 each way. Departing flight on time and baggage checked in with minimal fuss. Unfortunately if you have baggage you cannot check in so if there are other persons on the booking who have/can check in online unless they also present at the counter you aren't seated together. Flight was 50% full and staff were pleasant if not robotic. Returning flight was delayed 25 mins with no explanation. A late gate change also took place but this was advised over the PA system. Returning flight had a much more pleasant and jovial crew. I asked at check in for an emergency exit row seat and this was not a problem. For what I paid I was more than happy and if I can secure this flight at such a cheap price again I would snap it up.","","","Economy","","9.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jan Dollan","Australia","2011-04-10","Perth to Avalon was cancelled and changed to later flight but to Melbourne Tulla. Then had to find our own way back to our car at Avalon. Never fly Tiger. Pay the extra and fly with a real airline. Apparently Tiger are not obligated to service their passengers as the other domestic carriers and can cancel flights at a whim.","","","Economy","","","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","I Garnham","United Kingdom","2012-09-05","Very cramped seating on 757 NCL to Gran Canaria - 4hrs 20 mins flight. Inflight drinks and food were a total rip off. Fly easyjet or jet2 as they are the premium carriers now.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rustem Gode","United States","2015-01-23","I took a trip from Boston to Adana in business class. I find them very hospitable service was very good. Airbus's could be newer and Istanbul Ataturk airport could be more efficient passport police were very polite. Very affordable $600 around trip can't be beat.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mehdi Tahuri","Canada","2015-01-21","Travelled return trip from Montreal to Tehran with family. Had $600 deal which was great. Impressed with the number of hand outs. They hand out a bag full of slippers eye and ear covers toothbrush. They take care of kids very well too. Montreal to Istanbul flight was a newer plane. They are also not picky about a kilo or two overweight which is great. Per pay lounge in Istanbul is free for kids. For $21 you and your children can spend 6 hrs in an all you can eat snack lounge take a shower and recharge. The negatives were: They put me my wife and 3 yr old and 6 yr old daughters in completely separate seats in different rows for the 2nd leg. Istanbul airport is simply not large enough or updated enough to transit the volume of passenger its doing. I found the airport staff rude and unhelpful on a couple of occasions. I would still fly Turkish for flights that aren't via Istanbul.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","5.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","B Smithson","Australia","2011-04-10","MEL-ADL. There seems to be less chance of delays on Tiger the earlier in the day you fly. At 9.30am the terminal was quiet and the flight was on time. The new uniforms are marginally better than the old ones (at least they are all the same colour). Im 6""0 and found the leg room much much smaller than other domestic carriers - my knees were pushed uncomfortably against the back of the seat in front of me for the entire flight. The 1 hours flights they are fine and you do get what you paid for. I cannot imagine trying to do a 3+ hour flight in such a cramped seat.","","","Economy","","7.0","","","","","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Brad Deville","Australia","2011-04-02","Melbourne-Mackay return. First flight cancelled for ""operational reasons"" after arriving at the airport at 4am to make sure we had finished booking in 45 minutes early and then told to come back the next day return flight delayed in the end by 12 hours. As some of the party were flying internationally the next day we had to cancel 6 tickets and book Virgin at double the price (but they were extremely helpful). Tiger staff were rude unhelpful and did not keep the rest of us updated. The engineer was due to arrive at 4.30pm (flight meant to leave at 9.25am) but believe he arrived at 8pm (no advice). We finally boarded 12 hours later - no apologies. Upon calling the call centre which cheerfully told me that they are now open to midnight every day it then told me that they were closed - at 7pm.","","","Economy","","","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Jade Ramsey","United Kingdom","2012-09-05","When booking with Thomson I thought we were going to be flying with an above low budget. I thought wrong they are no better than the low budget airlines trying to cut back saving themselves a few pounds. We flew to Tenerife South from EMA in August 2012 the Thomson flight there was nice decent leg room and nice cabin crew. Though my boyfriend paid for some food (what a waste of money) chips were all stuck together and the chicken wrap where was the chicken? Also no air-conditioning which was not a noticeable problem when flying out. However on the way home the plane was hot and stuffy and very uncomfortable. Cabin crew staff were quite rude bumping into passengers and not saying sorry etc. I would not recommend flying them unless you have to fly less than 2.5 hours as it is unbearable. For saying we paid a lot of money for the flight we really didn't get our moneys worth. Disappointed.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","2.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G Kennedy","United Kingdom","2012-09-03","Glasgow to Paphos August 2012. B757-200 aircraft with no seat pockets to give a little more legroom but nowhere to store water bottles etc. Seats were very tight and I'm not over five foot nine. When the person in front reclines it's awful as the small pocket is now at the top and in your face! Check in at both airports uneventful. Staff pleasant on both flights. Two cans of coke came to 6 euros and the excuse for a sandwich that was a fiver was not a patch on the Boots meal deal bought at the airport. Buy food and drink before you go. At Paphos buy pop and water at the newsagents it's cheaper. Flights both on time. Lack of in flight entertainment puts this flight in budget class and five hours is a long time when you have nothing to do.","","","Economy","","6.0","1.0","3.0","1.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Goodwin","United Kingdom","2015-01-21","We found it unacceptable being placed in a side room being used to re- charge batteries for electric vehicles! A large group of disabled passengers were left in this dreadful room. Only seating was non upholstered dropdown metal seats with a narrow gap between them. There was inadequate space to pass resulting in feet being stood on and legs being banged every time someone needed to pass. When we arrived in Manchester staff had forgotten to request wheelchairs. In all made to feel like third class citizens. Don't accept disabled passengers if you don't want to look after them. There was very little help for us on this airline.","","","Economy","","5.0","4.0","1.0","3.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Cheong","Netherlands","2015-01-19","Flew back with TK 1955 business class from Istanbul to Amsterdam in a very old 319. Awful plane so old and dirty. For business class it was indeed awful - normal economy seat with no entertainment at all.","","","Business Class","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Wood","Australia","2011-03-31","Booked flight on Tiger from Melbourne to Perth after flying other way on Qantas. Ticket suggested arriving 2 hrs early to check luggage in. Flight was delayed 3 1/2 hrs from normal departure. Check in staff looked disinterested and unfriendly. I'm average height and found the seats on the A320 very close to those in front and claustrophobic. If you are tall I would suggest looking elsewhere. Add up all the fees and the price difference to Qantas given the lack of service and comfort doesn't make it worth flying Tiger.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","J Colley","Australia","2011-03-31","Way to Melbourne: Wrong boarding gate printed on boarding pass plane delayed 5 hours at Sydney airport while they tried to fix a problem with the computer management on the plane. Sat on the plane for over an hour while the stewards drank coffee and gossiped. No refreshments served and no assistance what so ever. Had to switch to Qantas as there were no other tiger flights. Still waiting for refund. Return from Melbourne: Plane delayed 4 hours due to late arrival from Sydney airport. Great deal of confusion among travellers with very little information provided. Many confused travellers trying to board Sydney flight who actually had their boarding gate changed. They were supposed to board from another gate and were not informed until last minute. Supreme lack of professionalism. Lack of staff lack of information and thus far lack of refund.","","","Economy","","","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","Chris Prentice","United Kingdom","2012-08-30","Flew to Tenerife from Gatwick. Thomson Airlines are now simply a budget airline. Think of everything a budget airline offers and Thomson have it: No inflight entertainment rip off meals and drinks and extremely squashed up seats. Use to enjoy Thomson flights but never again!","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","G C Nock","United Kingdom","2012-08-30","Manchester to Sanford Orlando 10th August in Premium cabin. Both flights on time reasonably comfortable seat food not too bad free drinks decent afternoon tea on the outbound flight. IFE acceptable. The people who complain about the premium class on this site should understand its not Business class they should use Virgin or BA at 4 or 5 times the cost of the Thomson flights.","","","Premium Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S May","Australia","2015-01-19","Flew JFK-MAN in late December after reading recent reviews I was very hesitant about choosing Turkish. They were the cheapest legacy airlines on this route besides the slight detour to Turkey I thought no problem. Being star gold check in at JFK was easy with no waiting was informed at check in that flight was delayed by an hour due to late arrival of previous flight. I had a 2 hour connection in Istanbul asked the check in lady whether it'll be a problem she said no problem plenty of time. Went into Lufthansa lounge as it was the better option of lounges very good quality food/drinks and very quiet. Only problem was no monitors for boarding I proceeded to boarding gate at the time on the boarding pass and there was a was slight delay. Ended boarded first aircraft was clean and in good condition A330-300. Sat in the first section of economy in window finally departed 2hours late due to traffic at JFK knew I'd be pretty lucky to make my next flight. In-flight service was great food good quality and plenty of drinks frequently. Only part I could fault was the size of the offerings was on the small side besides that FA where attentive and helped passengers in every way. I found the onboard chef a bit of a laugh with his hat and outfit but it is a good look and it's a unique product in the industry. I asked one flight attendant what was to happen with my connection when I arrived - no help just said plenty of flights to MAN daily. Arrival into IST was when my next flight was boarding I thought I might have a slight chance if gates were close arrived to a remote stand and we were bussed in. No one was there to help connecting passengers everyone had no idea where to go I eventually found the transfer desk. Was put on a flight 5 hours later no food vouchers offered or compensation or an apology. I used the 'amazing lounge' which would be great with about 50% less people the lounge was packed it was struggle to find a table or chairs. I tired to get some sleep somewhere but was unable to. Asked to use shower but there was a 4 hour wait I said ok because I had five hours got given a buzzer and waited. Finally boarded MAN flight A320 it was uneventful good in-flight entertainment staff were good but less happy than previous leg. Turkish Airlines in-flight product is very good but they really need to work on ground staff and transfers at IST after that flight I said never again purely because of the transfer.","","","Economy","","5.0","4.0","4.0","5.0","5.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rachel Goddard","United Kingdom","2015-01-19","Our flight out of Gatwick was delayed several hours and we were offered no explanation as to why. Some passengers said it was because Turkish Airlines had made errors with the seating numbers. The flight itself was fine but on landing in Istanbul we had already missed our onward connection to Bangkok because of the first delay. Turkish Airlines staff in Istanbul were rude not interested tutted and walked away from people who had been queuing for ages to be seen they left me and my family including my small son waiting around for 3 hours before we were told we'd have to be put up in a hotel for the night and they couldn't get us on another flight for 24 hours. We had to buy Turkish visa's to get out of the airport which we were assured would be refunded the next day this was a lie as we were told the next day that they don't do that. I'm not a complainer really well travelled and incredibly easy going but I have never seen anything like the hostility from staff in Istanbul.","","","Economy","","1.0","3.0","1.0","5.0","5.0","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Renee Lusk","Australia","2011-03-31","Syd-Bne. Started boarding passengers then off loaded them. Told there was an engineering fault with plane. 45 mins later we were told the engineer was in Melbourne and over an hour away from landing in Sydney. I had an international flight to catch the following morning and was told that maybe I should look at trying to get a flight on another airline which I was luckyto do and had to pay an extreme price for. I rang Tiger when I got back to Brisbane and asked for a refund and was told they would only be able to refund the cost of their cheap ticket and the refund would be processed in 3-6 weeks! They are very quick to take the money but not so quick to refund!","","","Economy","","","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Michael Henderson","Australia","2011-03-27","Booked Melbourne to Gold Coast 0630 departure to be in Gold Coast in plenty of time to go to wedding at 1300 on 19th May. Booked flight two months ago. Just received email stating flight has been 'rescheduled' to 1330 departure. Will arrive in Gold Coast 2.5 hrs after wedding starts! Have flown Tiger many times without problem. No offer of refund or to get put on a flight the day before. I know you get what you pay for and the tickets are cheap but it is still that a ticket at a time that I booked would not be complaining if I had bought a standby ticket but I did not.","","","Economy","","","","","","","","","1.0","0"
"thomson-airways","/airline-reviews/thomson-airways","Thomson Airways customer review","D Hambridge","United Kingdom","2012-08-30","Recently flew Thomson/First Choice to Orlando from Birmingham on July 28th on 767-300. Both ways good service and the flight was on time. I was a little bit disappointed at the fact we were flying on a First Choice aircraft as every time I'd flown First Choice the seats were extremely uncomfortable. However I found that the seat was actually quite comfortable and spacious. Cabin crew were friendly and me and my family had a pleasant trip to and from Orlando Sanford!","","","Economy","","8.0","3.0","4.0","1.0","3.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Sen","United States","2015-01-19","Flights 33 and 34 round-trip from Houston to Istanbul from July 26th 2014 through August 10th 2014. They have the best food and inflight entertainment. Their Boeing 777 Cabin is new and looks very nice. They make my flight a real pleasure every time I fly with them.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Studzinski","Poland","2015-01-14","IST-Paris CDG Business Class A330-200. Boarding at extremely crowded and too small IST Airport was a mess. Surprisingly for wide-body airplane boarding was via buses in pouring rain and it took ages to close the doors which caused almost 50 mins delay. No explanation given. Service not too consistent. Amazing ""little touches"" like welcome drinks of different selection of juices pieces of Turkish delights food was fantastic and it was the best part of the flight. However plane was quite old and dirty cabin crew well groomed but quite robotic IFE ok but no Air Show with a map included (which I found very strange or I couldn't find it for 4 hours). Altogether Turkish exceeds in catering for sure but other than that it is just a regular airline. Flown better.","","","Business Class","","7.0","4.0","3.0","5.0","3.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","C Young","Australia","2011-03-27","SYD-MEL Return. First leg of flight delayed 1.5 hrs due to insufficient staff for the flight second leg of flight delayed 45 mins with no reason given; flight time for second leg was announced as 1 hr 5 mins but turned out to be 1.5 hrs; first leg walked on aircraft-fumed tarmac in windy and wet conditions inside cabin was worn and dirty (only one of our seat pockets had a flight magazine and it was stuck to the back of the pocket with chewing gum). Announcements in the cabin with the volume at super loud setting - poor facilities at Departure lounge in Melbourne. It cost us $40 to reserve seats.","","","Economy","","1.0","","","","","","","1.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Jeremy Tan","Singapore","2011-03-16","Hanoi to Singapore on new A320 plane. On time arrival and departure in Hanoi. Service was good hot meals available on 3 hour flight. Not a full flight so we could move around. Landing was smooth budget terminal basic but quick to clear customs.","","","Economy","","7.0","","","","","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Borg","Norway","2015-01-14","OSL-IST-MLA return. A widebody A330-200 aircraft operated OSL-IST sector. Excellent IFE (though no moving map channel or display). The dinner service was almost perfect. Very comfortable seat. Shame that eye contact by the cabin crew was almost inexistent and service delivered in a very robotic manner. Flight arrived at IST with a 1-hour delay. All in all a great flight. IST-MLA on a A320 aircraft in Y/C was very good especially the catering (freshly-squeezed orange juice and lemonade in economy together with turkish delight at the start of the service - very nice indeed). The crew on this flight was very friendly. In-seat audio IFE and moving map display in small overhead screens. Great flight. MLA-IST in Y/C on A320 aircraft. Good service and very good catering again. In-seat audio IFE not working (even though I tried 3 different seats. There was a moving map display in small overhead screens). The flight landed at IST almost 1hr 15 minutes late. Overall a very good flight. IST-OSL in Y/C on A330 widebody aircraft. Excellent IFE. Very good service friendly crew and good catering. A very good flight overall. I'll definitely consider flying TK again. TK must improve customer service culture among its staff (eye contact smiles and do away with robotic service). This is why I would rather fly Lufthansa on this route unless TK has more competitive fares.","","","Economy","","8.0","4.0","3.0","5.0","2.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Tercon Bojan","Singapore","2015-01-14","Pre - and post - flight experience was terrible! Delayed flight by several hours due to bad weather no one can give you information on your long-haul connecting flight that I missed and no business class service! Thankfully they make up for it onboard. Even though it's a narrow-body you have a chef onboard and the food is totally outstanding. You (nearly) forget about all the problems you've had until then! The 3.5 hour flight on an older A321-200 has a 3-3 business class configuration where the middle seat is made into a table. Comfortable. But it's the service and food that made the Turkish flight superb.","","","Business Class","","5.0","3.0","5.0","5.0","2.0","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","Terry James","Australia","2011-03-16","Perth to HCM through Singapore & returned 5 days later. Really cheap on time no frills food or drink carry on luggage. I am 6' so a bit tight but Great value for money.","","","Economy","","10.0","","","","","","","4.0","1"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","M Sarker","Australia","2011-03-15","Melbourne-Tullamarine-Gold Coast-Avalon A320. Flight delayed by 2 hours in Melbourne Tullamarine airport but inflight service was reasonably good. Flight delayed by 3 hours on the return from Gold Coast to Avalon but again the in-flight experience was acceptable. Crew friendly good service and food. Major issue with Tigerair is the ability to meet their deadline in punctuality. Flight cancellations is a major issue I've experienced with Tiger Airways which cost me dearly. Very poor call center customer service very difficult to explain things to the operator and very hard to communicate. Overall if younger travelers plan to go for short trips its definitely worth taking the risk with Tigerair as they offer dirt cheap flights and in the end you get what you pay for. However I would not recommend tiger airways for families and elderly passengers due to a poor record in meeting flight deadlines and a high flight cancellation rate.","","","Economy","","3.0","","","","","","","4.0","0"
"tigerair","/airline-reviews/tigerair","Tigerair customer review","R Wendes","Spain","2011-03-15","Singapore to Perth. We were careful about our cabin baggage limit and whilst we had pre- purchased 25kg checked baggage knew we would exceed this and have to purchase extra 15kg. Earlier reviews prompted us to arrive early for check-in expecting queues. We arrived early to find a special ""early check-in "" queue. We checked in our 2 bags totalled around 30kgwe had bought 25kg but no extra charge. Slight black mark when our priority boarding status was not recognised and we were put in the wrong queue - sorted that ourselves. Flight was on time and very smooth cabin crew excellent.","","","Economy","","10.0","","","","","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Tercon Bojan","Singapore","2015-01-14","I'm amazed that a 737-800 can fly 6 hours and 20 minutes which is how long this flight from Istanbul to Nairobi was. Who knew! This is a brand new 737 with a 2-2 business class configuration. Not flat beds though just recliner business class seats. Which for such a long flight is a bit of an inconvenience especially given the tix price. Love having the cook on board. From Turkish delight which is served to you at the very beginning of the flight to your meals ending with strong Turkish coffee the culinary experience is outstanding. Service was a bit distracted. They forgot the menu. They forgot the toiletry bag. The lights were never really dimmed off on this overnight flight. But ok it happens some times. This is a great plane for continental flights but am not convinced it works for 6+ hour overnight flights. You're pretty much sleeping upright which is not what you're looking for on such a long flight.","","","Business Class","","6.0","2.0","4.0","5.0","3.0","","","2.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Austin","United Kingdom","2015-01-14","After our trip just before Christmas from Ercan-Munich 12/12/14 Ercan-Heathrow 18/12/14 and Heathrow-Ercan 23/12/14. I can positively state that we will not be flying with them again if we can find an alternative. The flights were late both directions and the Heathrow-Ercan flight was so late we missed the connection and consequently spent 6hrs plus at Attaturk this is most unsatisfactory from an airline which is supposed to be one of the best.","","","Economy","","1.0","3.0","2.0","3.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Dand","Turkey","2015-01-11","IST-BKK a flight we were looking forward to but which disappointed. Our domestic connection was very late but we were given no help at all at Ataturk to transfer to the international terminal in fact an airport staff member tried to prevent us taking the fast route through. The Bangkok flight was listed as only 10 minutes behind schedule so we did not get to the reportedly wonderful lounge but stood in line to board and waited and waited. Flight eventually took off nearly two hours late. Priority boarding OK and a very helpful ground staff who checked that our baggage had been safely transferred. Clean and comfortable Business cabin A330 300 with flat beds and 2x2x2 configuration. Full cabin tiny loos. We sat at the gate for more than an hour with no explanation or apology from the flight deck and took off just before 10pm. Cold drinks before take off champagne after take off dry tepid towel offered. The meal was good but not fantastic and each course took so long to come. Not to use trolleys in a full cabin may look good but slows things down so much. No proper wine glasses we were given our second requested glass of champagne in a large water tumbler! This lack of style and training was obvious at all times. FAs were friendly and obliging but not confident or capable as on many other premium airlines. One had so little English she could not understand us or we her. Good choice of entertainment but the amenities bag was awful. Posh bag very little inside no face cream and the slippers had been used and recycled. Poor storage and FAs had no idea what to do with pillows and duvets once passenger luggage was in the racks. Completed breakfast orders were not collected but we handed ours over. The hot part of breakfast was worse than any premium cabin we've flown in: flabby white toast inedible unseasoned eggs. No announcement from the flight deck about our lateness of arrival or apology/explanation of why. No local time check either and when we asked a FA he got it wrong by an hour! Hope our return trip is better.","","","Business Class","","6.0","4.0","3.0","4.0","4.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michael Schade","United Arab Emirates","2015-01-11","IST-DUS in Y class return. Both flights on time on ageing but well kept AB330 decent seat pitch and food. Flight attendants very friendly and helpful. The only downside is the chaotic IST airport - unorganized and not very clean with chaotic boarding. Otherwise one of the better European carrier.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Susan James","United States","2015-01-11","I flew Turkish Air from Los Angeles to Istanbul in comfort class row 11 aisle seat. It had no seats in front of me. This area is very roomy. Comparing to BA's seat room this is great. The food was good and you have personal service from a Chef. I had Salmon and for airline food it was great. Love the roomy toilets and porcelain style sinks instead of the awkward metal ones. This airline just seemed roomier. Good movie selection. I like the snacks and hot cloths.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Hagar Shimoni","Netherlands","2015-01-11","We flew a family of 6 CGK-TLV and TLV-AMS all via IST. First time flying and we were satisfied. Plane departed late from Jakarta but made up in the air and arrived in Istanbul 5min behind schedule and we were on time for our connecting flight to Tel Aviv. It was on a A330 seats felt wider than any other airlines IFE was good food definitely better than average airline food and service from the cabin crew was friendly. The plane made a stop in Singapore. IST-TLV-IST on a smaller 319 without IFE service is ok. IST-AMS on a old very small B737 here the seats felt cramped. Overall TK is a good airline for the price we paid we will definitely use them again.","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sherlock Christopher","United States","2015-01-05","Great service from the hard working and friendly crew from Washington Dulles to Istanbul flight TK008. I was given emergency exit seat - being 6 foot 6 inches tall it was highly appreciated. The drink selection and quality of food is good - the best I have had on an airline. The plane was clean and bathrooms were well maintained. The service even in economy was of good quality and crew are professional and friendly. I will fly with Turkish again. The crew take pride in their job and go out of their way to accommodate. I enjoyed the blanket slippers and inflight entertainment. I continued on to Amsterdam on TK1955 and received the same high quality service.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Christopher Sherlock","United States","2015-01-05","Istanbul to Washington TK007 on Nov 272014. Flight was not full and I had 3 seats to myself in the back of the plane next to the bathrooms and food cart storage closets. This is a busy area but the extra room was worth it. I can only say great things about this airline. The crew work very hard to make sure everyone is well taken care of. Turkish delight at beginning of flight is a nice touch. Drinks were served throughout the trip and were of good quality. The food was of excellent quality for an airline and all in all I really like the feel and modern clean design of the cabin. Seats appeared to be new and were comfortable. I had plenty of room for my knees which was a relief being that I am 6.5 feet tall. In flight entertainment system and film selection is top notch. I was so thankful to have chosen this airline as the price was a great deal and the staff were professionals. Landed Thanksgiving evening right on time. What more could you want in an airline. The Turks have been known for well over a thousand years for their hospitality.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Ali","United Kingdom","2015-01-05","Excellent friendly crew from BHX-IST-DAC. Prompt service and on return. Only drawback is transit time as short layover of 1h 30mins chances are slim for connecting flight and gates closing by the time you've cleared all security passport control checks.","","","Economy","","8.0","5.0","4.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2015-01-05","GRU-IST 19/12. Could not upgrade to Premium Economy as the flight was overbooked. I have to say this is the first time I felt like the cabin crew did not care that much for passengers. Food was also of a lower quality than usual. Istanbul-Venice 21st December. Flew on a 738 with no private screen. Cabin crew was fantastic on this flight. We had a serious emergency case aboard while approaching Venice and flight attendants showed a very high level of professionalism.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michelangelo Spano","Italy","2015-01-05","TK 1862: Rome-Istanbul (Boeing 737-800) TK 578: Istanbul-Asmara (Airbus A321-200) / TK 579: Asmara-Istanbul (Airbus A319-100) and TK 1865: Istanbul-Rome (Boeing 737-800) in Business class. The seat comfort on three segments was slightly disappointing as the seats were identical to economy class ones just the middle seat blocked off with the sole exception of the IST-ASM flight that featured the new business class configuration. The food offered on board by DO&CO was fresh and generous in both quality and quantity without being to overwhelming. The ambience and general service on board was genuine and of high standard without being too pompous as with most premium products. The cabin crew were extremely polite and professional and most seemed to be warm and quite friendly. Ataturk Airport is wide and spacious offering all functioning facilities the security procedures are very lenient and quickly handled with no hassle or long waiting. The customer service staff at Ataturk Airport are satisfactory as most don't seem very keen to assist you although they do their jobs. Turkish CIP Lounge at IST is very accommodating offering a soothing environment with generous food offerings and comfortable ambience. Flights landed and departed more or less on time. Only downside no priority boarding.","","","Business Class","","9.0","2.0","5.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Ahmed","United States","2015-01-05","Istanbul from Houston (U.S.) and vice versa. Good planes with acceptable seats comfort good food/beverages but their staff at the airport and onboard were pretty rude. Overall I will give the Turkish airlines acceptable/average scores just because of their ""Value for Money"" and ""Inflight Food Services"". For Staff Service I would give them zero.","","","Economy","","2.0","3.0","1.0","4.0","3.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Licht","Finland","2015-01-05","Helsinki - Istanbul - Cape Town. Service and food in economy were great in modern day standards. Multi-course dinner with wine and spirits served even on the 3-hour Helsinki-Istanbul -flight. Seats were common narrow economy seats and not that comfortable for longer flights leg room quite poor. FA's were mostly bit robotic and busy but also friendly every now and then. Nice touch with the amenity kits and slippers on the long flight to South Africa. Good value for money.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Jimenez","United States","2014-12-31","TK33 Economy IAH to SSH via Istanbul on November 21 and again November 30 2014. TA exceeded my expectations in all aspects of the flight. Food on the flight was abundant and of a very good quality. Staff were attentive and helpful throughout the whole flight. Inflight entertainment was varied with pretty good choices. Seat was ok but after a 14 hour flight everything seems a little uncomfortable I guess. The only negative was perhaps the craziness encountered at Istanbul Ataturk airport and the uncaring attitude of people at the airport. TA is pretty good value for money and I will not hesitate to use it again in the near future.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","L Brown","United Kingdom","2014-12-31","All flights on time Edi to Istanbul to Singapore and back. Disappointed with 1st flight no welcome on board and certainly no smiles only 6 passengers in business class. 2nd flight lovely welcome smiling staff food excellent lots of tasty dishes small helpings and freshly prepared. The not so good safety Video was inaudible no demonstration by staff in the aisles. Features of the seats not pointed out. Hot clothes handed out after the first serving of the meal. Arrived with trays before putting out tables and not at all pleased when I was unable to pull the tray up. No inflight entertainment on the flights Edinburgh to Istanbul and back. No priority boarding. Istanbul airport huge difficult to find your way about and staff rude and very unhelpful. Still using buses to take you from plane to airport.","","","Business Class","","6.0","5.0","3.0","5.0","4.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Graham Ian","Netherlands","2014-12-31","After my outward bound flight from Amsterdam to Kathmandu (TK1952 and TK726) I was ready to write a rampage of discontent if the return flight was anything as bad. For almost a month from mid-November the Istanbul-Kathmandu sector had never been less than four hours late except for two or three days when it left Istanbul two hours early! On the day we travelled there was a six hour delay meaning we had to wait at Istanbul airport for 10 hours. No excuse or apology was offered. When we eventually boarded they had changed the aircraft from the day before when we had booked our seats online so we found ourselves sitting in seats next to the toilets and with no recline. There was also no IFE. Clearly the aircraft was from another era. An hour after we eventually took off (0200) and when I was finally nodding off to sleep I was rudely awoken by one of the crew and offered breakfast - at 0300! I was also offered wine with breakfast! So it was with some trepidation that I awaited my return journey fully expecting a long delay and wait at Kathmandu Airport which is no pleasure! Fortunately from two days before my departure the flight was running on time. What a different experience. A new(er) plane that had IFE an excellent service from the cabin crew on both flights. Why travellers to Kathmandu were singled out for such delays when nearly all long haul flights are on time remains a mystery. Because of the risk of it happening again I would not fly Turkish Airlines to this destination but otherwise I find them more than acceptable.","","","Economy","","3.0","4.0","5.0","3.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Chalmers","United Kingdom","2014-12-22","Good service from crew on Dub/Istanbul leg in newish 737. Istanbul to Tbilisi on Airbus. On return to London via Istanbul flight out of Tbilisi was cancelled due to fog. Turkish airline staff did a good job re routing everyone on next flight or an alternative. Generally speaking I find Turkish Airlines quite acceptable.","","","Economy","","8.0","3.0","3.0","3.0","2.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Hirst Mark","Finland","2014-12-18","KTM-IST-HEL 8/12/2014. KTM flight delayed by 3 hours no apology or reason for the delay was given. Upon arrival at IST I was sent to a hotel for the night as I had missed my connecting flight to Helsinki. I was re booked onto the flight the following morning. I arrived in Helsinki 19 hours late. Overall I found the food and aircraft its self to be good but the organisation and quality of the people working for Turkish airlines to be very poor. Do not book with Turkish airlines if you would like to receive any type of acceptable customer service.","","","Economy","","3.0","2.0","1.0","4.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Harris","United Kingdom","2014-12-10","Turkish Airlines staff are normally brusque and indifferent but when one of their flights is delayed they really excel themselves in terms of inscrutable disdain. Firstly TK0805 to Istanbul (5/11/14) the cabin crew didn't seem to think anyone had the right to know whether we were going or not. When we finally took off over an hour late they were affronted that passengers might want to know if we were going to meet the connecting Turkish flight to London. So not having an answer and not seeming to care they just blithely said 'yes it'll be held'. Everyone rushed to the gate. Low and behold it wasn't held. Sent from pillar to post to interact with various other stony-faced employees who frankly don't care. Not a single person ventured an apology.","","","Economy","","1.0","4.0","2.0","2.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Michael","United Kingdom","2014-12-10","Brussels to Istanbul. The plane was clean and smart and the staff were helpful and well turned out. Standards of English from staff were also very good. The food was very tasty. The inflight entertainment didn't appear to work in any seat on the inward flight though it was good on the outward flight with a decent choice of movies and TV shows. You are offered a piece of Turkish delight after take off which is a nice touch. Turkish Airlines is significantly better than its home airport.","","","Economy","","7.0","5.0","4.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","I Thernot","Germany","2014-12-04","TK60 from IST to KUL in economy. Food and beverage service was as good as the food itself definitely 4-star standard. However the crew had a new trick which I have not seen before: One of the two front lavatories was reserved for crew use. It was clearly visible from my seat that the crew locked the door from the outside after they were finished using it. Reducing the number of lavatories on a plane is not a good idea. To add insult to injury the crew never bothered to clean the passenger lavatory resulting in an abundance of overflowing sewage. Wrote to the airline and did not receive any type of response. I recommend taking rubber boots on your next TK flight.","","","Economy","","1.0","4.0","1.0","4.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Flue","United States","2015-08-01","Every time I fly United something happens to derail my trip or make my trip miserable. This trip we missed our connecting flight because we sat on the tarmack in Boston for an hour because they were having delays in loading luggage.  We missed our connecting flight by 10 minutes and are now stuck overnight in Denver. So let me see, they could have waited 5-10 minutes for us to make our scheduled flight, or not wait and pay hotel and food for two people. What kind of business sense is that? This was my last straw with United - I will avoid this airline at all costs. ","","FamilyLeisure","Economy","Boston to Idaho Falls via Denver","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Asher","Turkey","2014-12-04","Istanbul-London Heathrow. Bus to the aircraft – happens so often these days at Istanbul. The chicken meal had run out by the time the cart reached me. Meal I had was good and I relaxed for the rest of the flight. On descent they announced that they would come round for newspapers cups etc but they did not. During the taxi to the gate people started getting up all over the aircraft even though there had been an announcement not to do so but none of the crew attempted to stop them. Luggage was already on the carousel when we arrived. The flight itself was good but efficiency of the crew in my area was appalling.","","","Economy","","5.0","4.0","1.0","3.0","3.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Kovak John","Australia","2014-12-01","I flew business Dublin to Bangkok via Istanbul. First leg of the trip was ok on par with premium economy but no business class. The leg from Istanbul to Bangkok was the worst flight I have had. We arrived late into Istanbul from Dublin and were running late to catch the connecting flight aircrew told us that ground staff were waiting to escort us once we had disembarked well once we had been dumped by the bus at the terminal gate there was no staff to help just the usual mess in Istanbul. We eventually found our gate which lucky for us was running late. So as business class we had priority boarding but in reality this was only onto to the bus which then with everyone else on the flight dumped us in the pouring rain at the rear of the aircraft and we had had to fight our way through to our seats at the front. We took our seats and after some time were offered some water or juice – same as economy. There were 5 airline staff looking after a full business class plus the 2 chefs. The service offered did not reflect. About half an hour after take off face wipes were offered however mine was cold and smelt -–not offered a replacement. We were offered a drink I chose champagne which when arrived hardly wet the glass with the quantity given and was warm. A short time later the meal was served which was ok and edible. I managed to get 2 glasses of wine from the crew during the meal. Crew were in a hurry to get your trays packed away and 2.5 hours into the flight all alcohol was locked away and never seen again. Crew took themselves of to hide behind their curtains and not to be seen until 2 hours before we landed when a miserable breakfast was served which I had not ordered. There was 1 business class toilet to service the crew and passengers and the crew seemed to have it in use 80% of the time in the last hour when most passengers were also trying to use it. There were no amenities in the toilet hard paper towels no small cups sink was filthy floor wet. Finally after disembarking in Bangkok getting through customs etc quickly through to the baggage carousel I expected that our bags would be out quickly as we had priority baggage no they came out last and after just about every one else had left the Airport. I have flown Turkish economy before and have found them to be very good and thought that business class would be good but it was awful.","","","Business Class","","1.0","4.0","1.0","1.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Tonelli","United States","2015-07-31","My experience took a full 2 days when it should have taken only 15 hours. My family was booked with Delta. Our route was from PSA-JFK-ORD which would be operated by a 757-200. That aircraft was broken so we were rebooked with Lufthansa on a flight that would have taken us to PSA-MUC-ORD. Our flight to Munich was supposed to take off at 1pm, we waited 5 hours until we could board. The flight to Munich was operated by Air Dolomiti, we had a 1 hour 40 minute layover and I had a window seat on the long haul flight so I was happy. The boarding process was fast. Once we had boarded one passenger decided that he wanted to get off the plane, that took an hour but the crew handed out refreshments and candy while we waited. When we took off we were 1 hour 20 minutes behind schedule and I knew that we had missed our flight. Our only hope was that it too was delayed (which it wasn't). When we arrived at MUC there were vans that would take people right to their connection from the plane. Unfortunately ORD was not among the destinations. We, after spending 5 hours in a small airport had go and spend another hour in line at the Lufthansa desk. We were booked on a flight the next day with United Airlines. The next day we went to the United check-in and everything went smoothly. After the security checkpoint we had to do three more passport checks and one more baggage check before we were in departure for the U.S. Here we waited for 1.5 hours with no seats. We still hadn't gotten our seats so when last call had begun we marched up to the gate and demanded them. On the flight we had an 80's television and some okay food, nothing special. The seats were uncomfortable and I didn't sleep one bit. We arrived on time only to find a large amount of international arrivals so the arrivals area was chaotic. In the Baggage Hall there were mountains and rows of luggage just taken off the conveyor belt just to make space for more arrivals. Then once the luggage came we had to wait for at least an hour to go through the last inspection and then we we were home free. ","Boeing 767-300er","FamilyLeisure","Economy","PSA to ORD via MUC","3.0","1.0","2.0","1.0","1.0","2.0","2.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Parsons","United States","2014-12-01","Flew IAD-AMM and return from Malta to IAD in November. Flew Business Class round trip. Can't say enough good about the flights as everything from check in to landing went on-time smooth with excellent service both on the ground and in-flight. Considering that I saved over $1000 per person on this routing compared to BA LH and any of the domestic carriers - their in-flight service was far superior to the other transatlantic carriers I've flown over the past 25+ years. Would compare their service to Cathay Pacific. The meal service was outstanding. I've never had meals of this quality before on any airline in First or Business Class. You have to experience it to believe it. Great value for the price I paid and the wonderful service received. Any future business I have going that way - I'm sure to fly Turkish again.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2014-11-20","Milan - Istanbul (Airbus A330) and Istanbul - Sao Paulo (Boeing 777-300). Both flights left and made it on time. Brand new A330 and nice 773. Amazing food as always. These are my 10th and 11th Turkish Airlines flights since August and I have nothing to complain about so far. I was a Lufthansa/SWISS frequent flyer but now always choose TK whenever possible.","","","Premium Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Brandi Porter","United States","2015-07-29","Everytime I fly with this airline there is a 3 or more hour delay due to ""awaiting aircraft."" One time is was because the pilot was in a different city and had to get to Boston to fly out, which took 5 hours! Another time the plane was awaiting the crew which was coming from a different city apparently. Then the plane was just delayed leaving its first departure city and we were never told why just that as soon as it gets in we would be on our way. This is just ridiculous. First off I had a connection flight and was not notified of the delay. Secondly, they had no one at the desk to assist customers trying to find a new flight and when I finally found someone at a different gate, who was semi helpful, she informed me that the next flight out would be 15 mins before my new scheduled departure time. So in my experience this airline is all about delays if your current flight is coming from another city. I get it, things happen but this airline really needs to improve its punctuality. I only took this flight this time beacuse of my miles and I was disappointed again.","","Solo Leisure","First Class","Boston to Orlando","1.0","3.0","4.0","3.0","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Rosie Dixon","United States","2015-07-28","I found all the staff I interacted with friendly and professional, the aircraft was clean, the food was fine but not enough. The seats were a nice size. I had never flown with United before and was pleasantly surprised. Although I was sat next to morbidly overweight people on both my flights the seats were big enough that the people next to me did not squeeze onto my seat like they usually do on Virgin flights which I liked. I was late getting to the gate (very much my fault) and the initial employee I spoke to was rude and short with me and refused to even see if I could make it to the flight even though my baggage was still on board and the food was not yet delivered to the plane, she told me ""no, you aren't getting on the flight"" and refused to even see if it was a possibility. Thank goodness for the other lady who phoned someone, told me I was fine to get on the plane because they were waiting for the food and my luggage was still aboard, and sent me through. I slept most of the flight to the UK. The touch screen with my seat on the way back to the USA was really finicky which was a bit annoying, I liked the selection of movies and that they played as soon as I was sat in my seat rather than waiting till after take off for them to work. I bought duty free stuff inflight and the staff that helped me were friendly and helpful. I would recommend this airline and will use it again.","","Solo Leisure","Economy","","8.0","4.0","5.0","4.0","5.0","5.0","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Ritter","Germany","2014-11-06","We flew Frankfurt-Istanbul-Nevsehir return in Oct 2014. First legs were in time flight Cappadocia-IST started half an hour later arrival IST-FRA was 2 hours late. It would have been nice if they had offered water to the people who were boarded half an hour after the flight schedule time and had to wait on the plane another hour till the doors were closed. During the flight beverages were generously offered food (2 choices) was very pleasant. Cabin well cleaned and staff friendly. Only thing we did not enjoy was the entertainment. Program in general very mainstream few interesting movies. No German films not a single film with German audio or subtitles. Original English or American films hard to understand because of cheap earphones. English subtitles would have helped very much but there were none.","","","Economy","","8.0","4.0","4.0","5.0","2.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Bailey Paul","United Kingdom","2014-10-31","TK1996 and TK68 6 October. Recently flew Manchester to Bangkok I can say that everything was excellent. Have been flying with them for many years and the overall quality has not waned. I can recommend them.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Sai","United States","2015-07-28","Delays were not announced to passengers in a timely manner and lack of assistance in order to accommodate or aide in booking other flights for customers to either reach their connecting flights or to their destinations was displeasing. The way the United Airlines handled my partner's luggage that was left behind at our originating destination was a stressful start to our trip. Upon arriving at the airport around 5.45pm to catch our 8.20pm flight, flight 5237, from Sacramento to Los Angeles, on Monday July 20 2015, we checked in promptly and breezed through security. We sat by the gate with a plane that sat there for as long as we had, little did we know this was our plane. By the time boarding came around, our flight was delayed for another hour, occurring multiple times for the next few hours. It was my hope that during the initial delay the service desk would help customers explore other options to reach connecting flights and/or destinations to avoid delays or issues upon arriving in Los Angeles. We were worried about missing our connecting flight the entire time. The second delay hits and people began to be frantic and changed flights. My party and I anxiously wondered if we were going to make our connecting flight or if we needed to rebook online. We called customer service a few times to inquire about alternative options but were never offered alternatives until hours later right before the last delay was lifted after 11am and needed to quickly decide on either taking the flight or flying out of another airport. I am baffled at the lack of customer service. My second and major complaint was the issue with our checked luggage getting left behind in Sacramento as we made our way to Cancun. We checked in before 6pm and sat at the terminal looking at the same airplane the entire time until we boarded it only to find out my luggage was never placed on the same plane. ","Boeing 737","Couple Leisure","Economy","Sacramento, CA to Cancun, Mexico via Los Angeles, CA","1.0","1.0","3.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Jones","Japan","2014-10-31","We used Turkish on 5 segments for a group trip where many members arrived in IST for a 2 week trip. Of the 22 members of the group who arrived from all corners of the world nearly everyone had a story about Turkish failings. Business class on TK46 from IST to KIX was a perfect example. Plane was a beat up 330-200. Boarding was a mess. Loaded onto a bus in IST in the rain. Driven around the tarmac for 15 minutes to our plane. All passengers loaded through the rear of the plane on a mobile jetway in the rain. To get to the business cabin we had to 'swim upstream' to our seats. After settling in to 4a and 4b (in the beat up cabin) discovered that the toilets (tried to find a clean one of the 4) had not been cleaned. The cabin crew could not be bothered. The seats are not lay flat. The remote did not work. Don't believe the hype.","","","Business Class","","1.0","1.0","3.0","4.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Dee","United States","2014-10-31","I had a short 2-hr flight from Naples to Istanbul before transferring to JFK-NY. It was a full flight and they were far over their overhead storage capacity by about 8 carry-on suitcases. Often you'll be a few spaces short but I've seldom seen that many. I imagine the problem was caused because the airline check-in agent was not enforcing the 1 carry-on 1 personal item (which is to be pushed under seat or held on your lap) policy. This is negligence on the airlines part. However the flight attendants did the right thing by keeping on the carry-on luggage onboard and not putting it beneath the plane therefore allowing us to be on our way quickly. They offered excellent service with full meal alcoholic beverages and newspapers offered free on a 2-hr flight. The service on the flight from Istanbul to JFK was also quite good. However for whatever reason they did not allow you to pick your seat when you book (at least the system didn't when I tried) so as I result I got stuck in a middle seat which I always try to avoid.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Citro","United States","2015-07-28","Round trip Newark to Rome on an updated Boeing 767. Coach seats very comfortable. IFE was good, on demand movies, tv. Meals were edible, which is all I have come to hope for. Flights on time and bags arrived with us. Only issue was the surly treatment from almost all the flight attendants. Don't know why they hate their customers so much. I fly with United Airlines often, but they either need to lose the ""friendly skies"" tag line or, better yet, train their crew in the basics of good customer service.","Boeing 767-400","FamilyLeisure","Economy","Newark to Rome","8.0","5.0","1.0","3.0","5.0","3.0","5.0","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","CJ Stewart","United Kingdom","2014-10-31","Avoid this airline and avoid any transit through Istanbul. Recently flew with Turkish Airlines LHR-IST-TLV-IST- LHR. Cabin crew are cold unfriendly and indifferent to passengers. I was on a scheduled connection home from TLV via Istanbul with a one hour connection time. By the time the aircraft parked offloaded passengers and we cleared security in the transfer lounge I arrived at the gate 10 min before he next departure time only to be told that the flight had closed and I couldn't board. I was given a seat on the next flight home to London (1 hour 40 mins later) only to arrive in LHR with no luggage! Turkish Airlines is chaotic and so is Istanbul airport. Terrible airline and terrible airport!","","","Economy","","2.0","3.0","1.0","3.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Allison Scott","United Kingdom","2015-07-27","I have travelled to the USA on many occasions mainly to visit family and go on shopping sprees. I mainly use United Airlines as I always found them to have competitive prices and good baggage allowances. However on my last few trips the free baggage allowance was reduced from two bags to one. Last week my bag was only 4 lbs overweight and I was charged the enormous amount of $200. I realise that there are reasons for charging for overweight bags, but there are plenty customers who are overweight and are not charged extra for seats and there was also lots of youngsters travelling with 2 large pieces of hand luggage struggling to carry bags along the aircraft walkway. I think it's wrong that an average size and weight customer gets charged a huge amount for a 4lb overweight bag.","Boeing 757","Solo Leisure","Economy","Glasgow to Newark return","5.0","3.0","3.0","3.0","3.0","2.0","3.0","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Oscar Cano","Belgium","2015-07-27","The brand of this airline is ""Friendly"". Well, I must say they are everything but friendly. Not a single smile in ground nor during the flight. No thank you, no complete sentences when they throw the food to the passengers like cattle. Rude, arrogant staff not speaking foreign languages. Any European airline, even the worst, is better than any American airline. At least nowadays.","Boeing 777","Solo Leisure","Economy","EWR to BRU","3.0","3.0","1.0","2.0","1.0","1.0","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Nettleton Jonathan","France","2014-10-31","50 minutes late pushing back on the Paris to Istanbul leg and again on the return it was 50 minutes late. Pleasant food but business class seats the same as economy. Rather disappointing as very expensive. The staff were polite.","","","Business Class","","4.0","1.0","4.0","4.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jessica Shawa","United States","2015-07-27","We booked our family of four on a flight 7 months. After several flight number and times changes we just learned that our 8 and 7 year old have seats 10 rows away from us and each by themselves. We call 56 days before traveling and the only way we can make a change is is giving them more money or wait until the day of travel and rely on the kindness of stranges. Will never fly United again. .","","FamilyLeisure","Economy","Newark to Orlando","1.0","1.0","1.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Dalton Van Stratten","United States","2015-07-26","United uses A320 on too many longer flights within the United States. They are annoying and uncomfortable. They ""upgraded"" their seats after merging with Continental which really means a downgrade. They crammed more seats on their airbus airplanes making legroom even more restricted. They removed all forms of entertainment from their fleet. I used to be able to listen to the radio in the armrests with my own headphones, but they removed them and I am incredibly bored, cannot get to sleep because of how uncomfortable the seats are now! They don't use the television screens that fold down anymore, they have incredibly rude and unhelpful employees. United Airlines is expensive for the quality of service you get. ","A320","Solo Leisure","Economy","San Diego to Chicago","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Nick Kambounias","Australia","2014-10-28","My recent flight on Turkish Airlines was with mixed emotion. Inflight service was excellent. We flew with Turkish Airlines from Dubai to Athens with one stop in Istanbul. The flight from Dubai to Istanbul was 40 minutes late and we missed the flight from Istanbul to Athens by 5 minutes. One would think that since it is the same airline and they knew their flight was late which contained passengers going onto a connecting flight to hold the flight for 5 minutes and also have staff waiting at the exit gate of the first flight to express process passengers in order to make the second flight. I was traveling with my pregnant wife and we had to wait another 5 hours for the next flight. Two other couples were not so lucky as they had a connecting flight to Skopje and they had to wait until the next day. They were given the choice of sleeping in the airport lounge or to pay for a visa for each person to sleep in a hotel outside the airport. One of the couples had a baby who would've been about a year old. We were compensated with a measly food voucher worth no more then 4 Euros each. There was a huge line at the flight services counter with many people experiencing the same issue with connecting flights. It seems they have not got the hang of how connecting flights should work and the gap between the flight times.","","","Economy","","1.0","5.0","2.0","5.0","5.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Hamilton","United Kingdom","2014-10-28","Flight Dublin to Istanbul. Couldn't have wished for any better crew very pleasant and helpful food was lovely and roomy for economy. I will definitely fly with TA again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Deborah Scott","United States","2015-07-26","As a child our family always flew United. However, it has gotten progressively worse through the years to the point that I would rather pay a more for a ticket than fly United ever again. Our family of 5 (one of whom was a special needs daughter) was to fly from Buffalo to Chicago to San Francisco to Anchorage where we were to then start our Alaskan cruise. Upon arriving at Buffalo, the check in machine didn't work right. The lady behind the counter was nice enough but said she could not help us with gate-to-gate connection (e.g. passenger carts) as that was something ""you didn't do"" and simply didn't seem to care that we had a need. In Chicago we sat on the tarmack for almost an hour before we took off, causing us to get in late in SF for our connecting flight to Anchorage. We ran to our gate as best we could with our special needs daughter, saw our plane sitting at the gate, but weren't allowed to get on due to the gangway being pulled away from the plane already even though the United personnel told us, ""Oh, we knew you were coming. We just couldn't wait for you.""  To make matters worse United booked us on a flight to Anchorage for the next night. In the end we got flights on Alaska Airlines and got into Anchorage about 2:30am which allowed us time to sleep in our booked hotel room before making the trip to Seward by bus, getting us there in plenty of time to board our ship. Alaska Airlines personnel were superb in demeanor, helpfulness, and care, something that United personnel were seriously lacking. Our return trip from Vancouver, BC to Buffalo started out much differently than when we went. The staff in Vancouver were helpful and courteous. But once we got to Chicago, they were anything but! I think the personnel of United Airlines in the US could take a few lessons from those from our Vancouver neighbors. We have had other unacceptable experiences in the past with United Airlines but this one takes the cake and is really the one that put us over the edge. No more United Airlines for this family!","","FamilyLeisure","Economy","Buffalo to Anchorage via Chicago & SFO","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Serena Kratz","United States","2015-07-24","Since there is only one flight a day to Aguadilla PR from Newark we have taken this flight a number of times, it is always late. In January, the delay was due to ""insufficient crew"" this time, the almost 1.5 hour delay was due to ""awaiting aircraft"". This flight had incredibly cramped seats that are hard and have almost no recline. The pocket in fron of the seat was very low on the seat in front so that when I put my book in the pocket it bulged out so much that I had to keep my knees apart. The entertainment is only for a $7.99 fee per person, and there was only one offer of a four ounce cup of a liquid for the entire 3.5 hour flight. United planes are new so this uncomfortable seat situation is going to continue, I would avoid United if at all possible. Fares are also higher than other carriers.","","Couple Leisure","Economy","Newark NJ to Aguadilla PR","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Gordon Nadeen","South Africa","2014-10-28","We travelled from JNB South Africa to London via Istanbul. The trip to and from South Africa to Istanbul was excellent. Staff good and the seating had ample legroom. Unfortunately the same cannot be said about the flight between Istanbul and London. The seats were old with very little padding most uncomfortable and with little legroom.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","I Sahin","Netherlands","2014-10-28","AMS-IST-AMS- smooth check-in in Amsterdam and Istanbul. Boarding is very good. Business lounge in Ataturk airport is fantastic! I frequently fly with Turkish Airlines including transatlantic flights.The meal service was excellent and stuff was very helpful! Best meal I ever had on all flights. The flight entertainment had great variety of movies and games. I will fly Turkish again on my all flights. Thank you very much Turkish Airlines!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Garry Warren","Australia","2015-07-24","It's unfortunate nowadays that people only ever seem motivated to write if they have a 'bad experience'. I have flown with UA pretty regularly from Australia to East coast USA and have had no real issues. The 787 is a great plane, the crew on these flights are experienced and efficient and the food is generally on a par with competitive airlines. As a business traveller though punctuality is extremely important and this is where UA has excelled. In my past five trips I have been delayed only once and this delay was handled very professionally. I have no issues with UA. ","Boeing 787-9","Business","Business Class","MEL to PHL via LAX","8.0","4.0","4.0","3.0","4.0","4.0","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Niall","Australia","2014-10-28","Flew IST to BJV flight TK2510 return TK2509. Both flights full. Kept to schedule. Crew did their job well but not much interaction. Food better than expected for a short flight. Seats comfortable with relatively good leg room. A good airline.","","","Economy","","7.0","4.0","3.0","4.0","2.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Bailey","New Zealand","2014-10-28","Rome to Istanbul. The original flight was initially delayed but we were given little information. Eventually we were told another aircraft would be coming from Istanbul and we would be given a meal. There were so many restrictions and inconsistencies with the meal provided. Information on the flight was not available despite several requests. Inaccurate information was given regarding the need to change boarding passes. The ground staff were next to useless and when the supervisor eventually arrived he was boarding of downright aggressive and would not rectify our problem with boarding passes. The flight was underwhelming. Inflight entertainment system was not working and my requested special meal was not available. On landing passengers were walking around the aircraft as it was moving. The cabin crew did nothing and even laughed at the child running up and down the aisle as the aircraft was moving.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Keller","United States","2015-07-23","We booked our family vacation months in advance and had chosen seat assignments at that time so my family could all sit together 4 of us going down 6 of us coming back. We get to the airport and go to talk to customer service prior to the flight to try and do a seat adjustment no one was there and they did not show until 10 min prior to boarding. The agent was very rude with my wife and refused to help and told her to talk to other passengers on the plane. We board the aircraft brand new to find that the seats were so close together that at 6 Feet tall my knees were in the seat in front of me and the entertainment system did not work. We board our second flight, I sit down and literally have the seat back cave in with an audible pop. The seats should have been replaced years ago by the time we got off the aircraft 5 hours later my wife and I could barley walk. Coming back and go to drop off the bags they had 6 lines going and one attendant, get our boarding passes and they had us divided up all over the aircraft, talked to the gate attendant his response we have been paging you and was very rude with us. I have a type one diabetic and a 3 yo that needs someone to ride with them, after fighting with them got it fixed meanwhile my other 2 children had to sit elsewhere on the plane and not with us. The trip home had two layovers and this same thing happened at every one. I watched one agent belittle another passenger over how to stow a bag without even offering to assist. Their customer service is awful, their only saving grace is the flight attendants were pleasant and friendly.","","FamilyLeisure","Economy","Anchorage AK to Orlando FL via San Francisco","1.0","1.0","3.0","1.0","2.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Monaghan","Australia","2014-10-28","Flew from Manchester UK to Seoul two legs 14/10/2014. Absolutely fantastic fully recline seats with seat covers blanket & large pillow. Staff were friendly and very efficient excellent menu with little touches (battery candle etc. plus the only airline so far that have served Hot Chocolate especially when you don't drink tea or coffee. Third Leg flew with Asiana Airlines from Seoul to Sydney Turkish Business Class made them look 2nd rate. Will fly again and highly recommend.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lucy Coulter-Smith","Ireland","2015-07-23","I was traveling to Las Vegas for a short 2 day trip with my family of 4. My flight was scheduled for around midday. Fifteen minutes before the flight my Dad received an email saying the flight was delayed until 2.30. I was annoyed but ok about the 2 hour wait. Then he received another email saying that the flight had been delayed until 9.15, this is unnacceptable as this was a 9 hour wait and we had different things booked in Las Vegas for my family to attend. We had recieved no apology until my Father went to customer services and we recieved different seats on our plane which didn't even make a difference. This inconvenience wasted a day of our trip and I certainly do not recommend flying with United Airlines.","","FamilyLeisure","Economy","San Francisco to Las Vegas","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Lomond","United States","2014-10-28","Two completely different experiences. Took a flight from Los Angeles to Istanbul. It was fabulous! Even in coach! The flight staff was so pleasant and attentive. Took the flight back from Istanbul to Los Angeles and it was a completely different story. The flight crew was absent. In 13 hours the beverage cart came by twice and only to serve meals. The crew at the gate were so rude and disorganized. By the end of the flight there was trash everywhere. I was shocked on upon exiting the plane that even First Class was a pig sty. They did offer cheese sandwiches and drinks if you walked to the back of the plane but it was an absolute madhouse. I did nothing but rave about my experience until my return flight. Sad to say that I'd probably never fly TK again.","","","Economy","","5.0","5.0","3.0","3.0","5.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Marc Pauquet","Turkey","2014-10-28","As frequent traveller with M&M Elite status receiving priority luggage delivery at airport I can’t understand why TGS is not able to deliver priority bags in time where do other airports like Brussels CDG Athens Zagreb Sofia to mention only some can deliver priority luggage maximum 30 minutes after landing. I’m travelling on average three times a month always with 3 bags. Out of the three bags two are tool boxes. Only TGS can't deliver my bag and tool boxes in time. Average 60 minutes I have to wait in Istanbul which is not acceptable. Here TK and TGS should improve urgently.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Brian Fox","United States","2015-07-22","On Sunday, June 14th, my family and a close friend took a flight from Newark Airport which should have connected in Toronto to a flight to Dublin, Ireland. Unfortunately, because the Captain of the flight did not turn up for his passengers, the flight was delayed for approximately 3 hours. (United Airlines staff in Newark informed us that this was the reason why we were delayed.) This was not a weather-related incident. In any event, this delay caused us (and others, I believe) to miss the connection in Toronto. We were not rebooked to another flight. Instead I was told that all of United's flights that night and following day were ""oversold"". I asked if we could fly home and was told that that would take days as well. The customer service rep in Toronto was particularly nasty and actually slowed down the entire process by training a new employee while talking to us. It should be noted, that I was traveling with my 5 year old daughter who had not eaten for many hours and the slow processing and communications by this rep meant that nearly all of the shops and restaurants in the airport had closed down for the night. I asked if we could be put on another airline and was told that this was 'not allowed'. I also asked if we could get a flight somewhere near Dublin and was only offered a flight to Turkey or Frankfurt the next night. The rep did not offer hotel vouchers or food vouchers or any practical resolution, but only intentionally took her time scanning flights. The employee finally got us a flight to London the next night and rooms in the adjacent hotel. If we had not fought for hours, late at night, we would have been left to sleep in the chairs of the airport with my 5 year old daughter. While I am grateful that we finally were able to get on another flight - to London, then Dublin through British Airways - we missed 2 days of our trip. Coming home we had another ordeal with United. The return flight which was changed to a departure in Dublin to Washington D.C. and then, on to LaGuardia was actually worse. While turbulence cannot be helped, one of the flight attendants hit her head. This meant that paramedics had to care for the attendant first, which delayed our flight and caused us to miss our flight home. I had to rent a car to get home. I will never fly United again.","","FamilyLeisure","Economy","Newark to Dublin via Toronto","1.0","2.0","2.0","1.0","3.0","1.0","3.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Tushishvili","France","2014-10-28","I had excellent flights PAR-DYU-PAR by Turkish airlines. The economy seat comfort was satisfactory for the space the entertainment and the service. Staff was very friendly and professional food and drinks were of high quality and good quantity. I really appreciate that sandwiches were served after dinner as the second service for IST-DYU flight (about 5 hours flight). I am frequent traveler and I always prefer to travel with Lufthansa and Turkish airlines especially in economy so I recommend it to everyone.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Simeone","Belgium","2014-10-15","BRU-IST-BRU c class - rather smooth check in BRU. Used fast track and lounge. TK uses SN lounge in Brussels which is always too crowded understaffed and unclean with little food choices. Especially if you bear in mind 2 UA flights 1 AC and one Hainan plus all of El Al and Turkish and all of SN and other Star Alliance flights all sharing this non Schengen lounge at the same time! Too vile and disgusting. No Senator members lounge at all! Even Vienna has got one. Boarding was the usual TK mess but must say flight ok A320 excellent configuration and experienced staff. Expecting an A330 as earlier planned but change of plane (must say not enough pax). Arrival in IST using fast track arrivals plus optional lounge in IST a breeze. Return again smooth check in Istanbul plus fast track plus lounge a breeze and absolutely exquisite for a business class lounge! Now boarding was the usual TK mess remote gate and all that jazz on board crew too busy arguing about something or other and service was dull and boring but efficiently done! disembark ok no fast track no need really in BRU and suitcase one of the first out! good. Will think twice before recommending though.","","","Business Class","","5.0","3.0","3.0","3.0","1.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Greg Sa","United States","2015-07-22","On my e-confirmation it clearly states “meal”. After about an hour in the air I asked the FA when meal service would begin, I was told there was no meal service on this flight. No sense to question her about what my confirmation states and what happens as it is out of her control. However, it does state on the website, in-flight services, Business/Business First, Meals and beverages: Pre-departure beverage service Complimentary beverages, including beer, wine, spirits, soft drinks and freshly brewed coffee Meal service on flights longer than two hour - my flight was nearly 3 hours. The next leg, while I was sitting in the cabin and freezing, I asked for a blanket, and was told there are no blankets on this flight. It was the usual poor attitude FA’s present on the regional jets. For a long time I was a loyal customer.","Boeing 737/900","Solo Leisure","Business Class","MBJ to ELP via IAH","1.0","1.0","2.0","1.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Shyler King","United States","2015-07-20","My entire experience with United this weekend was a total disaster. To begin, my flight from Denver to Bend on Friday night was cancelled last minute due to no availability of pilots. They actually scanned our boarding passes in and had us lined up ready to get on the plane just to have us turn around and go back inside to later find out our flight would be cancelled. We then had to fly to Eugene instead, rent a car, and drive 2.5 hours to get to our destination (Bend). Then, I was told my bag would arrive at our place of stay the next morning. I did not receive my bag until 7pm on the 17th. Then, as if this wasn't enough to deal with on our way there, my flights coming home were a disaster as well. We had to return our rental car to Redmond rather than Eugene as that's where our flight was leaving on Sunday. Then, the flight from Redmond to Denver was ""overweight"" due to temperatures in the area. We had to wait until 5 people volunteered to change flights before our flight could leave. I get to Denver only to find out my flight from Denver to SLC was delayed. Not to mention, I already had a 3 hour layover and this delay made it 4+ hours. The flight continued to get delayed and didn't end up leaving Denver until about 1am. I did not get home until 3am. I am completely upset with my entire United experience and will not be flying United again. The customer service was awful. None of the employees even knew what was going on and when approached with a question they were unbelievably disrespectful.","","Couple Leisure","Economy","Denver to Salt Lake City","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rizo Muratovic","United States","2014-10-13","First time on Turkish this summer. Flew From JFK to Tirana via Istanbul and return from Podgorica via Istanbul. Although I had some reservations flying with Turkish at the end I was more than happy that I chose them. The meal service was excellent. Best meal I ever had on a transatlantic flight. The A330-300 was comfortable and the flight entertainment had great variety of movies and games to choose from. I reserved our seats 3 months in advance by calling the call center. Our seats were all promised as we originally chose them on all flight segments. Again I will fly Turkish again on my next transatlantic flight with no reservation.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Long","United Kingdom","2014-10-13","Bad: I flew many times between London and Istanbul always on business class. I have had enough of it. Their planes are old seats are most uncomfortable little leg room same seat as economy but with spare seat in the middle. They also always make you take shuttle bus to terminal both inbound and outbound most inconvenient. I had to help carrying the luggage up the steps for an elderly lady. Hate it they think it is a popular routes so why bother improving it! Wrote to customer service twice no response! Good: Better food and lounge than BA.","","","Business Class","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ron Onwezen","United States","2015-07-20","Flight cancelled due to maintenance! United and American follow a breakdown maintenance policy which causes a lot of inconveniences to passengers. This is the fourth time in a few months that this happened to me with United as well as AA. I tried United and American as an alternative for Delta but they cannot compete. ","","Business","Business Class","St Louis to Amsterdam via Chicago","1.0","1.0","2.0","2.0","2.0","2.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Alimul H Chowdhury","United States","2014-10-13","I made 2 trips to Dhaka last year and both ways missed the connecting flight in Istanbul. The reason is very short lay over time which is only one hour. Though hotel accommodation was given staff are not friendly. My visa fees were not reimbursed. This route is the best for LAX-DAC-LAX because it takes shortest time to reach Dhaka-LAX vice versa.","","","Economy","","3.0","4.0","2.0","4.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michael Dalton","Switzerland","2014-10-08","Recently I travelled with them on four sectors each averaging 2.5 hours. The gimmick of a crew member wearing a chef's outfit is just that - a gimmick. Service onboard is hit and miss. On some flights it's good on others it's mediocre. There are better airlines operating in Europe.","","","Business Class","","3.0","2.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Frank O'Brien","United States","2015-07-19","Never have I seen such laziness and attitude from a flight crew. We were supposed to fly from Newark to St. John's, but we had to turn around due to ""weather"". I then checked the weather, it was mainly cloudy. No weather whatsoever. Then, when we landed in Newark, we had to wait in line for an hour, then we finally got seats on a plane the next morning, and we stayed at the Marriott Newark. The next morning, our flight was pushed 7 times. Yes, 7 times, because the runway was ""wet"" until it finally got cancelled. I had to wait in line for 3 hours until someone booked me another flight connecting with Air Canada, which is an excellent airline. Never have I had any problems with Air Canada. This is the first and last time I will be flying with United Airlines.","Airbus","FamilyLeisure","Economy","Newark to St. John's","1.0","1.0","1.0","3.0","1.0","1.0","2.0","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","V Purvianace","United States","2014-10-08","Non-stop from Istanbul arriving in Boston 30 minutes late. My husband and I chose TA for non-stop reasons because we are in our 80's and wanted to avoid mid-journey transfer. Both trips exceeded our expectations. Chose business class had row 2 each way with just two seats long enough for us to really stretch out and sleep. Cabin was quiet and darkened for relaxing. Food and wine choices were fine and nicely presented. Even ""candlelight"" via a tiny paper lantern with battery light inside. Staff very helpful. Only complaints are the long wait for baggage in Boston and confusing / absent signage for boarding at Istanbul Airport.","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michael Jensen","United States","2015-07-19","First of all there is absolutely no leg room on United airplanes. I'm not a very tall fellow standing only 5 feet and 10 inches tall and I still had hardly any leg room. Plus, I'd rather sit in a metal folding chair instead of the seats that United has. About halfway through the flight the attendant starting offering drinks. She offered a drink to both the other people in my row and then looked me in the eye and kept on going without offering me a drink. I had asked her in a loud enough voice so she could hear me as to why she didn't offer me a drink and all she told me was I needed to keep my voice down. Then she kept on walking.","","FamilyLeisure","Economy","Minneapolis to San Jose","1.0","1.0","1.0","1.0","1.0","4.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ali Soufan","United Kingdom","2014-10-08","BEY-LHR via Istanbul. Flight was delayed by 45 mins to depart from Beirut. Flight was packed from Beirut to Istanbul operated by an old A321 with no personal TV. To be honest one of the things that was brought to my attention the carelessness of the cabin crew in checking seat belts and providing the appropriate safety demonstrations no announcement was made from the captain at all during the whole flight. Nevertheless once we got to Istanbul I nearly made my connecting flight to LHR. Again flight was operated by an A321 with no ptv which I found very surprising. Again service was not great however they served good food. Overall would not fly again with them due to their very tired aircraft's being used on the route and due to the service of both the cabin crew and the hassle for connecting passengers in Istanbul.","","","Economy","","2.0","2.0","1.0","4.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Ana","Colombia","2014-10-05","Flight 760 from Istanbul to Dubai great aircraft there were a lot of seats free. The crew was excellent very kind and the food was great. The service onboard was excellent.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Behrooz Farahbakhsh","United States","2015-07-19","Nice stewardesses but terrible flight, very uncomfortable seats and cramped airplane. Plus, they charged me an extra $100 for excess baggage while I had only 2 bags and was traveling overseas. They told me well you can have 2 bags for overseas but you are traveling in the US right now so you have to pay and mind you all their flights are going to be within US first before going to Europe where I was going however no where I was told about this. So in effect, they charge you $100 more for the ticket without telling you up front. Oh wait, yes they tell you in a fine print somewhere in the 3 page document. However, I have traveled with many other airlines and none did that to me.","","Solo Leisure","Economy","Washington DC to Seattle","1.0","1.0","4.0","1.0","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Chantal D Tremblay","Canada","2015-07-18","I paid an extra $52 to upgrade my seat. The staff were not overally friendly. The two ladies that were in charge of first class were needless to say unpleasant and just had an attitude about them is the nicer way of saying it. I went to the washroom in first class because the line up was very long at the back of the plane, and since I was sitting right behind first class and no one was using the washroom at the time I decided to go use it. As soon as I walked up to use the washroom I got dirty glares from both female flight attendants, one which said you cannot use this washroom and I kindly explained how the line was extremely long at the back of the plane. She proceeded to let me use the washroom after rolling her eyes at me. I have never had a good flight ok United or Air Canada. They are rude and disrespectful and I'm not the first one to say that.","","Business","Economy","Calgary to Houston","1.0","2.0","1.0","2.0","1.0","3.0","2.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","P Bischoff","Turkey","2014-10-05","IST-VCE-IST - Boarded pretty much on time but departed Istanbul 1 hour late with the aircraft sitting on the tarmac with Ataturk airport almost always congested that's nothing new. Cabin very hot and stuffy until the end of the flight. Of course no beverage service until 40 minutes into the flight. 737-900ER which looked brand new cabin very clean nice looking seats but with typical THY pitch so not much space to move. Reclining button missing/broken so impossible to move the backrest. Nice choice of movies on the IFE and big screen when the thing worked the whole system rebooted on all seats after a while and my lucky colleague next to me has his rebooted a dozen times or more until the flight attendant attempted to fix it by rebooting it a few more times and then gave up. Service as usual with THY OK if you don't expect too much the only friendly and smiling stewardess was the one who did not speak any English. Return flight on A321-200 departed on time from VCE and full almost to the last seat. Good for them. Slow food service with only 2 stewards each with one trolley and that took ages mine ran out of beef kebab after the 10th row. The 2 of us had beef served cold and mine was some köfte dish which was not even on the menu. I guess it was some leftover from a previous flight and re-heated twice the lid was already open and it was stone cold. My colleague had the time to finish watching his movie from the previous flight and arrival was on time in IST. Every time I am stuck with flying Turkish I wonder how they manage to get Europe's best airline award and now for the 3rd year. I guess the people who evaluate do not fly the same routes as me and never in economy.","","","Economy","","3.0","2.0","2.0","1.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Patrick Malloy","United States","2015-07-18","This flight was originally scheduled to leave Tulsa on the 10th and return on the 17th. With no explanation of any kind the flight was cancelled. I was forced to rebook both flight and hotel based on leaving on the 8th. On the 8th the plane was 2.5 hours late leaving Tulsa and part of that time was spent sitting on tarmac. We missed connection in Denver. We were then placed on standby for a flight scheduled to arrive in Denver at approximately 3.00 pm. That flight was delayed over 3 hours! We discovered it had been oversold so the odds of making that flight were nil. We were forced to rent a car and drive 5 hours to Gunnision. The return trip was worse, if thats possible. The flight was scheduled to leave at noon. The first announcement was that flight was delayed. Then flight was cancelled - allegedly on the basis of mechanical problems. We were able to determine that the plane in question was still flying and headed for its next destination-leaving Gunnison passengers stranded. We were agin forced to drive to Denver to catch a Southwest flight leaving at 9 pm. The worst single travel experience I have ever endured. ","","Couple Leisure","Economy","Tulsa to Gunnison via Denver","1.0","1.0","1.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","David Baker","United States","2015-07-18","Flight was originally supposed to take off at 5.45pm. We finally boarded flight at 6pm due to the pilot being late. We sat on plane for 35mins before pilot arrived and once he did he explained that we were now on rush hour time at O'Hare, so we will be waiting another 20 min before takeoff. It is is 6.50pm and we have not taken off.","","Business","Economy","Chicago to Moline","1.0","1.0","2.0","","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2014-10-05","Another fantastic journey with Turkish Airlines. Sao Paulo-Istanbul: flew Comfort class which in my opinion is excellent value for money. Seats were only 50% taken in this class and I could thus enjoy three seats free for me. The space and comfort of this class is comparable to Business class of many other airlines. The seat is wide the space for legs is exceptional the IFE was also nice with noise cancelling earphones distributed. Service: top notch. Food was of very good quality in abundance and served with almost Business class layout (real plates and real towels) both for breakfast and the dinner served two hours before landing in Istanbul. Cabin crew was discreet but always present when needed: I asked twice for some juice and had the glass delivered at my seat within a couple of minutes. Did land in IST after 12 hours and 45 minutes with a delay of 2 minutes. I just keep recommending this airline.","","","Premium Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Randya Somers","United States","2015-07-18","My flight was delayed which caused me to miss my connection in San Francisco to Baltimore. When I inquired about new arrangements I was told they would fly me to DC and it was up to me to get home from their. I asked if they would put me in a cab to get back to my car at BWI and was told no. United informed me that all the hotels were booked up. No apology. No remorse. No empathy. Then the plane I was taking to DC was delayed. ","","Business","Economy","Orange County CA to Baltimore MD via San Francisco","1.0","1.0","1.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jim Hirdes","United States","2015-07-18","United changed our outbound flights to our vacation destination so we missed 1/2 day vacation. Return, cancelled our flight from Newark to Detroit. Yes, gave us a room, and a whopping $14.00 for food and booked us on a flight to get us to Detroit 24 hrs later. Cost us additional parking, 1 full day of eating in airports, and a full day not spent with Family as planned. I will never again fly United if it is up to me. ","","Couple Leisure","Economy","Newark to Detroit","1.0","2.0","3.0","1.0","2.0","2.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Kerry Hancock","Australia","2014-09-28","Turkish Airlines code shares with Etihad - Abu Dhabi from and to Istanbul. Inflight entertainment very poor seats more cramped than other airlines food low quality service onboard poor and ineffective. Finally reached Istanbul only to find my luggage not there. 3 hours trying to get some assistance from airport staff. Finally got my luggage 3 days later.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Stein","United States","2014-09-24","I read some variable reviews before booking my flights from NJ to Istanbul so decided against direct flight and booked United to Munich then TA to Istanbul then TA back to Frankfurt and Lufthansa back to NJ. TA was by far the best parts of the trip with over-the-top service plenty of stretch room in business class (I'm 6'1"") and solid quality food. I liked the repeated options to grab another croissant / roll or requests whether I wanted a refill of wine or coffee. The Airbus A330s I flew were new and immaculate. My only complaint was the boarding process which wasn't well organized in Munich at all with a long narrow gate where everyone across all classes congregated and blocked any chance for an organized boarding. Had I not been near the front I would have been one of the last to board despite my business class seat and never heard a call for that class to board. The return trip was a bit better with the gate agent asking out loud - not over the PA - whether anyone was in business class and directed us to a separate line that was initially hidden from view. I would definitely recommend TA to other passengers traveling in business class and would take fly with them again if given the option.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Scott Plante","United States","2015-07-17","Excellent service in PS. Seats were comfortable. Entertainment system was the best I have seen, and wish it were available on all United flights. Ground crew at JFK and LAX were courteous, professional.","Boeing 757","Business","First Class","LAX to JFK","10.0","5.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Beth","Canada","2014-09-19","Flew Montreal-Istanbul-Bangkok business class. On both legs the flight was fantastic the food was in abundance almost feeling like there was too much. Inflight entertainment was great. The first flight had the side by side seats that go into full sleep position and were great. The 2nd leg had the pods which I actually found slightly less comfortable. The service was great except for one thing on my Montreal flight when I had to ask 3 times for some water. I still find their inflight service excellent and very attentive.","","","Business Class","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Fowler","United Kingdom","2014-09-17","My husband and I took four economy flights in the last couple of weeks between London and Antalya via Istanbul. We chose Turkish Airlines over the lower cost carriers as it has won several awards and had better arrival times than Easyjet etc. Check in at LHR was chaotic and staff were disinterested and inefficient. The flight was delayed. In fact all four flights were delayed. We were unable to book legroom seats on the first flight (my husband is 6'6"") but were able to move once the flight was underway. As we were going through the gate for the second flight the staff grabbed my boarding pass took a pen and scrubbed out my seat number and changed it. When I asked why (no explanation was volunteered) I was told the plane had changed. On boarding I was in an entirely different part of the plane to my husband in between members of a young family despite there being spaces next to my husband. Needless to say I moved once the flight was underway. No apologies from staff. On arrival international passengers were separated from domestic and taken to the international terminal to receive our suitcases. After waiting for a long time (late in the evening) someone eventually came and told us we had been sent to the wrong terminal. No apologies. No directions as to how to get into the arrivals hall of the domestic terminal. Eventually found it - everyone else from the flight were long gone. On arrival at Antalya airport 2 weeks later to take our two flights home check in again was chaotic. Asked for legroom seats - we're given them for the first flight but not the second. No explanation or apology. Legroom was non existent - even I struggled to fit. My husband found it impossible. We asked if it was possible to move and we're told no - no explanations or apologies. Again others were seated separately and there were a couple of heated conversations which the staff dealt with very poorly. Once the flight was underway and the seatbelt signs were off my husband stood up finding a spot out of everyone's way. The person in front reclined their seat making it impossible to sit back down when told to do so. My husband explained this politely to a very abrupt attendant and was told in no uncertain terms to sit. No care understanding or apologies. I pleaded with the guy in front to put his seat upright and my husband retook his seat. His knees were up against the seat in front and the magazine rack cut into his shins. Food dreadful. Seatbelt signs kept on for most of flight and flight attendants almost invisible for the rest of the journey.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Flaherty","United States","2015-07-16","You just spent $1800 on a Economy R/T flight to Spain. The initial snack was a small piece of cheese and two crackers. The meal hours later was bland tasteless turkey loaf, canned over cooked green beans, puree sweet potato, brick mango sorbet. Remember you paid $1800 dollars for this. 2 hours out of SFO on the return flight breakfast was served. A small sandwich arrives. It is extremely cold, practically frozen. One small slice of cheese and ham. Interestingly the outer wrapping states: warmable! Remember, this is a $1800 flight. Few fellow passengers are thrilled with this breakfast treat. What is wrong with this picture? Would you fly United if this happened to you?","","Couple Leisure","Economy","SFO to Mallorca","1.0","1.0","3.0","1.0","1.0","3.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Taylor","United States","2015-07-16","First flight from Tampa to Houston was delayed by only a few minutes. But by the time we got off the plane to run down to our connecting flight, we were alerted (via the schedule boards, not staff) that our flight to Portland suddenly had a 4.5 hour delay. It was 8.30 by this time, so by the time the plane had arrived (late) and let its current passengers disembark (which was not guided), they made an announcement that there was no flight crew for the plane and that the flight had been cancelled. What kind of company works this way? A completely full flight, not only shows up hours behind schedule, but all of the sudden has no crew? Complete blasphemy. Rude attendants. And not to mention lack of organizational skills. Never planning on flying this airline ever again, even though I signed up for their loosely promised rewards system. Not to mention the maze of an airport we got lost in just trying to find a taxi! Absolutely terrible. ","Boeing 747-900","FamilyLeisure","Economy","TPA to PDX via IAH","1.0","1.0","1.0","1.0","","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Kuan Agnes","Hong Kong","2014-09-17","Flew biz class for the first time and it is not what it is hyped up to be. 1) Wifi network did not work. 2) Service and food quality was poor. Breakfast was staggered as there was a flying chef who prepares personalized meals according to a menu that you order off in advance - this works in theory not in practice. On my long haul outbound they forgot some ordered items on my way back they lost my menu card all together. Therefore it was only after the passenger next to me finished his breakfast that they even bothered to ask if I wanted to eat anything. They only refill drinks ie coffee upon request. My breakfast of scrambled eggs was extremely watery and undercooked. 3) Seat configuration: A strange 2x3x2 configuration. On my flight out I was in a window seat and did not notice but on the flight back in seat 2E (center seat) realized that one could feel every footstep of people striding by. 4) Toiletries: On my flight back they forgot to give me my toiletry bag I had to ask for it. 5) Fast track service: Depends on airport I guess but at Istanbul the fast track immigration line was not much shorter vs the normal lines. I only flew this airline due to the convenience of transit to my final destination (Tbilisi).","","","Business Class","","5.0","2.0","2.0","3.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Howard Cheng","New Zealand","2015-07-16","A very enjoyable flight in Business Class from YVR to SFO. We had priority check in, which was great as the economy queues were really long, thus we were given much more time to spend in YVR airport. However, I was a bit disappointed that Business Class passengers didn't have a priority security check lane in YVR. The seats were wide and legroom was great for a 2.5 hour flight. We were served a pre-takeoff drink and then a two course meal, which consisted of mushroom soup and a beef salad/egg chicken sandwich. The cabin crew were friendly and I couldn't really ask for more on this flight. We had Personal TV's on the flight and a wide range of newly-released movies. Wifi was available but I did not use it. We had 4 checked bags and they were one of the first to come out due to priority baggage, and helped us make use of our limited amount of time in San Francisco. I will definitely fly this route again on Business Class with United.","Boeing 737-900","FamilyLeisure","Business Class","Vancouver to San Francisco","9.0","5.0","4.0","5.0","4.0","4.0","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Butler","United States","2015-07-15","This is probably the worst airline I've flown. No entertainment, only a drink and peanuts and the worst service I have seen. The seats had little legroom and were very uncomfortable. This was a very disappointing experience, and I would not recommend this airline short-haul.","Embraer 190","FamilyLeisure","Economy","JAX to EWR","2.0","2.0","2.0","2.0","1.0","3.0","2.0","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2014-09-17","Milan-Istanbul-Sao Paulo. Milan-Istanbul: quite old Airbus A320 with limited entertainment onboard. As usual excellent hot meal distributed. Very nice and efficient cabin crew. Long transfer at IST Ataturk Airport. For such a reason Turkish paid a very nice hotel for me (5 stars) located in the city center. Free transfers also provided both ways. Istanbul-Sao Paulo: 13 hours daily flight aboard a new 773-full flight. I got the emergency exit which means a lot of space for a better rest. The 3-3-3 seat configuration in Economy is extremely appreciated and TK is one of the few airlines world-wide which still keeps it nowadays. Very young and pleasant cabin crew. Meals: overall two hot meals - tasty and well-presented. IFE completed with a wide range of movies and TV programs. Live TV and free-wifi onboard definitely a plus. First long-haul flight with Turkish. Can definitely keep recommending.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Neuhauser","Austria","2014-09-12","Travelled VIE-IST-JFK-IST-Vie at the end of July. We booked Premium Economy with TK to N.Y. for a family trip as TK offers best value in this class (only slightly more expensive than the cramped Y-class on any direct flight from Vienna to N.Y. in peak season unfortunately there is no Premium-Y ex Vienna). 3 days befor departure we received note from TK that due to an aircraft switch ""Comfort Class"" (only on TK's 777) would not be available on the 10-hour flight from IST to JFK thus we were offered a later flight. I requested an update to C-class instead which was duly granted - a great move from TK and just what I expected from ""Europe's best airline""! Our 2-hour morning flight to IST in Y-class was comfortable sufficient legroom menu cards were distributed and a hot and tasty breakfast was served (fantastic service having in mind what other airlines consider as catering). Our connecting flight was in C-class so we enjoyed the marvellous TK lounge at IST airport that streches over 5000 square metres on two levels - try the freshly brewed Turkish Coffee! The flight to JFK on an Airbus A-330 in business class was as comfortable as it can get (welcome drink fluffy duvets flat beds Do&Co flying cooks meal courses were served one after the other as it should be dedicated and smiling FAs a wide range of movies). Bottomline: we arrived relaxed and happy. Only a minor point: cabin design could be slightly more colourful. Unfortunately our flight back to Vienna via IST was not upgraded so we travelled in ""Comfort Class"" as planned. Seats are in CC are wide and legroom is plenty. There were no welcome drinks and meal service started way behind C-Class (keep in mind that the flight departed at midnight!) but the meals dinner and a full hot breakfast before landing all served on china were tasty and satisfying. The amenity bag distributed in ""Comfort Class"" wasn't Porsche-design like in business but nevertheless came in very handy. At IST we spent some time at the ""Prime Class Lounge"" (we pre-booked this service before we departed) where you can take a relaxing shower after a long-distance flight. The final leg of our journey took us back to Vienna in Y-class in the late afternoon. Again menu cards with an extra drink/wine-list were distributed prior to dinner service once again an amazing service by TK considering the occasional sachet of pretzels - it at all! - other airlines serve on 2 hour flights. Final verdict: I wholeheartedly recommend Turkish!","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Meenakshi Singh","United States","2015-07-15","I am sitting on the floor at gate 52 as a standby with my family to get on the plane. My 6 year old son is laying on his father because there is nowhere to get a proper rest. I understand the weather has been bad in Denver but we were in the customer service line for 2.5 hours after we missed our connecting flight due to the flight being diverted to Cheyenne Wyoming due to need of fuel and to get back to Denver airport took additional 2 hours. Everything was shut down by the time we were done with customer service and all hotels were fully booked, mind you its 12.00 midnight, how to get transportation to any hotels - no such arrangements were done by the airline. I did not mind paying for hotel out of my pocket but at least give proper directions or some guidance to help the people who were diverted not only due to weather but also due to low fuel. The hostess was so rude when my son asked for some water and was sent to his seat and told that they would be serving in  few minutes. My 6 year old had been asking for water since we sat down on the plane, and only asked over 50 minutes. Total disregard for a little child. ","","FamilyLeisure","Economy","MCO to YVR via Denver","1.0","1.0","1.0","1.0","3.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","L Newton","United Kingdom","2014-09-10","Flew business class with my wife from BHX to IST. Comfortable enough on both legs but late departures on each flight. Cabin crew were good to excellent though service rather grudging and not as attentive as my experiences with Emirates. Aircraft cabin littered on both legs. Food identical on both legs for vegetarians - disappointing. Biggest problems on return leg was hopelessly disorganised ground staff: chaotic hectic and not at all relaxed or smooth as one would expect in business class.","","","Business Class","","6.0","5.0","5.0","3.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Basi","United Kingdom","2014-09-10","Booked Business Class BHX to DEL via IST. Business Class Service on the BHX to IST very hit and miss. Steward seemed nervous took my order for drink and forgot to bring me the drink. Later on during the flight the FA took my order for a drink and this one came. Flight attendant serving drinks without bringing them on a serving tray certainly shows me that the Turkish Airways staff need training and overall the service in business class was poor. The lounge at Istanbul is very good. Istanbul to Delhi boarding a shambles. No segregation between Business Class and Economy on boarding especially if you have to travel to the plane by bus. IST TO DEL - one of the most uncomfortable business class seats in the air. I travelled on 22/8/2014. I am going to travel in Business Class on the same route BHX to DEL VIA IST on October and I am hoping for better service. If there are no improvements I will go back to Qatar Airways or Oman Air from Heathrow.","","","Business Class","","4.0","1.0","2.0","3.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Stephen Roots","Angola","2015-07-14","Stuck at Chicago airport waiting, and waiting, for my flight to Toronto. I will be bypassing United's cheap two or three-leg fares in future. In fact, I will be bypassing United altogether. Totally unreliable. Each of my three flights in the past 12 hours has been delayed extensively.","","Solo Leisure","Economy","ORD to YYZ","3.0","1.0","2.0","","","3.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Stephen Roots","Angola","2015-07-14","The ticket was quite cheap. But the price you pay for that is a three-leg journey. Reading United reviews I was worried about on-time departures and making connections. Sure enough. United was late leaving Salt Lake City, late leaving Los Angeles and I will miss my connection in Chicago, arriving much later in Toronto. Its just as well I didn't check in luggage. There is no such thing as a cheap ticket.","","Solo Leisure","Economy","Salt Lake City to Los Angeles via Chicago to Toronto","1.0","2.0","2.0","","","2.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","N Nanayakkara","United States","2014-09-10","Traveling from St Petersburg to Istanbul in business class - very disappointed the business class on this ageing 757-800 was no better than economy class. The seats were economy did not recline more than 15 degrees. The centre seat of an economy row was made inactive by folding it down. Hence calling the two seat arrangement business class. Extra leg room was there but was of no use as the footrest was fixed. How can they be called the best airline in Europe when they do not provide the basic requirement for a business class seat. Reminded me of an airplane well past it's prime.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ron Kuhlmann","United States","2014-09-06","LAX-IST-DNZ-IST-LAX. Another wonderful journey with TK. The food continues to be astounding and the service level is excellent. At first I thought the ""candlelight"" service using small battery powered flickering candles on the tray was a bit hokey. But is produces a very nice effect and my seatmate asked if he could have mine as he uses them on his boat. The difference between US carriers and TK is especially evident on the short flights were a full hot breakfast was served and the seat had multiple adjustments for comfort-far from the US offerings in F domestically. And the Istanbul lounge continues to be a delight.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Krista Stephens","United States","2015-07-14","On our connecting flight they had to change the plane and 46 people lost their seats. The lucky ones who did not lose their seats ended up having a seat change. They boarded over 30 minutes late. My husband and I were separated because they allowed other passengers to take our seats. When trying to get seats near each other the stewardess didn't even attempt to fix the problem and basically told us that we could take a mother away from her kids to sit next to each other. Poor customer service, terrible timeliness, and complete lack of communication and urgency. If I could give this airline a zero rating, I would.","","Couple Leisure","Economy","Seattle to Orlando","1.0","1.0","1.0","","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Keith Taylor","United Kingdom","2014-09-06","My wife and I were booked on TK961 Kyrenia (Ercan)/Istanbul connection to TK1969 Istanbul/Birmingham UK 1st September. Checked in at Ercan baggage through to UK but no boarding/seating passes for Istanbul to Birmingham provided which we thought rather odd so had to go via Transit in Istanbul Airport. First flight delayed a little but as already booked in we assumed that Transit would have seats ready for us. Oh no given standby seat/pass ran to departure gate sent to aircraft only one seat (we heard staff had been given the seats available). Sent back to another Transit desk from there to the original one where we were re-booked for the next day fortunately checked in and boarding passes printed for us. 4 hours in airport at Istanbul (not a nice experience) before eventually got to hotel. Next day transfer from hotel was late arriving at hotel and little real expectancy of being on flight let alone where the luggage might be also found other UK passengers in same position. Through all check in etc to boarding gate chaos. Why say area A B C etc if not using it. Mad queue load of young kids and parents. On board kids seemed to go to wherever they wanted as did many adults. We got our seats Ok and stayed put. Nightmare for crew many passengers simply refusing to move to allocated seat even though plane was full. I cannot imagine a less organised operation and it seemed this was a regular occurrence and indeed whilst waiting in boarding queue met other UK passengers who had been given STBY cards even though they were at airport very early and had booked several months earlier - it seems the practice to overbook then bump off UK passengers. We will never again use them.","","","Economy","","1.0","4.0","4.0","4.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Penola","Turkey","2014-09-06","TK66M IST-SIN on 31/8/14 - The THY lounge at Istanbul Airport whilst impressive was very busy and noisy. It is not a place to relax. Already the lounge is starting to show signs of wear and tear despite opening only recently. The entry gates were mostly broken and barricaded off. On this visit the hot food had all but disappeared which was disappointing prior to taking a 1am flight to Singapore. Flight was OK cabin crew not very interested in passengers and disappeared for most of the flight. The flat beds on this aircraft seemed quite hard and was difficult to get comfortable and to sleep. The English spoken by the captain and flight attendants was below average for an international airline. Passengers were also wandering around the cabin whilst the aircraft was taxiing without any intervention from cabin crew.","","","Business Class","","4.0","3.0","2.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bojan Tercon","Singapore","2015-07-13","UA is raking in the profits but that was certainly not noticeable on this old A320 service from New York to Denver. The plane is old. The First Class seats are tired. Service is exhausting. On this flight they had 1 flight attendant for 12 pax! The problem that I have with UA is that they are so inconsistent with their product and service range. On a positive note - I do have to say that my meal was quite good.","A320","Solo Leisure","First Class","New York to Denver","6.0","3.0","1.0","4.0","","2.0","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bojan Tercon","Singapore","2015-07-13","I do like the new 737-900ER planes that UA is introducing into their fleet. The windows are bigger, the cabin feels roomier. The first class seats are comfortable although nothing out of the extraordinary. Although it was a short flight, there was no meal offered, other than a quick snack. Service was ok!","Boeing 737-900ER","Solo Leisure","First Class","Denver to Spokane","7.0","3.0","2.0","2.0","","2.0","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Faiz Eljunaid","Qatar","2014-09-06","We are a family of four. I travelled with Turkish Airlines Doha-Istanbul-Doha and booked seats online on row 6 on both flights. On check-in for the return flight TK-0782 on Sept. 2nd I was given seats on row 21! I talked to the check-in supervisor and she told me that the plane had been changed and the seat numbers are rearranged by the system and she can not do any thing about this. On boarding I was surprised to find that row 21 is a 4-seats row beside the exit with smaller tight and uncomfortable seats. There were some other passengers complaining about their seating as well. I talked to the flight dependant in-charge and he responded in an impolite way and giving instructions to return to our seats. I told him that I will report this online. He responded: ""Please do"" in a way that reflects ""I don't care""! It was a 4-hour flight and one of my terrible experiences in air travel. It was my first with Turkish Airlines and will be the last.","","","Economy","","3.0","1.0","2.0","2.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Bucher Christoph","Switzerland","2014-09-06","Flight TK 69 / September 3 from Bangkok to Istanbul in First Class (Seat 2D). The worst experience I've ever made and I fly apprx. 450000 miles/year. The cabin was not cleaned staff and the service very rude. We were asked to fill in a form for the choice of breakfast before take off but the breakfast was not served for whatever reasons. The staff were sitting in the galley laughing and chatting instead. I asked for a coffee one hour before landing and the answer from the FA was: the coffee machine is already switched off. I will definitely avoid flying Turkish Airlines in the future.","","","Business Class","","1.0","2.0","1.0","1.0","4.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Conner","United States","2015-07-13","When I was leaving from Denver to Houston it was during the national glitch. I couldn't check my bag because I was one minute past the time of being able to check my bag, they had to switch my flight to a later time. Then it was delayed. My gate had been changed. I walked to the new gate. The staff at the gate told me it was back at the other one, so I walked back and forth trying to figure out which gate I was at. Now leaving Houston to Denver, I got here at 5am, my gate was changed and my flight was delayed 2 hours, my original flight was at 7am and now it is at 9.35am so I don't get home until 11am or so.","","Solo Leisure","Economy","Houston to Denver","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sherry Carpenter","United States","2015-07-13","My son and I took a trip to New York leaving out of Shreveport and connecting in Houston. Not one time did the flights leave on time. Then on the return trip home, the flight attendant at the entrance of the plane was letting people on in groups. She sent my 9 year old son with a group in front of me. When I tried to tell her he was my son and didn't know where to go, she begrudgingly told me to ""go on then"", then went on to say ""it isn't like he's going anywhere anyway"". I told her I didn't like her attitude at all, and instead of being a professional, she continued to try to start an argument with me. Talk about lousy customer service. Will never fly United Airlines again. ","","FamilyLeisure","Economy","New York to Shreveport via Houston","1.0","1.0","1.0","","1.0","2.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mirco Carriglio","Italy","2014-09-06","IST-KUL and SIN-IST. Both flights were a nightmare. 2 hour delay for technical problems for both flights. Bad management at the gate with no one providing useful information. The crew were absent during both flights. On a 10 hour flight you should expect to have some basic services on board. Nothing at all apart from dinner after takeoff and breakfast before landing. Food quality was pretty poor. I expected more. Great business lounge in Ataturk airport.","","","Economy","","2.0","3.0","1.0","2.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","s Neda","United States","2014-09-06","Traveling from Boston on August 22 the flight was scheduled for 11.45 we waited several hours without knowing what was going on until. At 3 am they told us the flight was cancelled and we had to recollect our baggage. They sent passengers to different hotels some as far as state of New Hampshire. Crammed us to the bus while some passengers did not have a seat and there was not enough luggage space. On August 23 they told us the flight will leave at 6 pm. After we got back to the terminal at 3 o’clock the flight was delayed again with no clear reason given. We were waiting not knowing if we are actually going to fly. While complaining to them they would respond that there was going to be somebody at Istanbul airport waiting for us to take care of all complaints but when we arrived in Istanbul we could not find anybody. When calling the airline regarding the issue the representatives would say“our system shows that there was no flight cancellation on August 22”and we had to convince them that the flight was actually cancelled and there were hundreds of people on that flight and some missed the collecting flights and hotel reservations. On my way back to Boston although I purchased my ticket 5 months earlier they changed my status to Standby without notifying me and I had to wait until all the passengers get on board and hope for open seat. This was the worst travel experience I have had I would not travel with them again.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Maggie Avramova","Singapore","2014-09-06","I was a passenger on flight TK 1049 from Varna to Istanbul on 12th August 2014. This same flight had been delayed by two hours causing me to miss my subsequent Emirates flights to Dubai and Singapore. This was my third flight with this company and I wouldn't go for TA again. The most uncomfortable seats ever. Awful customer service zero co-operation poor English! Turkish left me stranded at Ataturk Airport for more than 12 hours.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michele Boyd","United States","2015-07-13","Staff were unfriendly and rude. Delayed leaving Dulles and delayed returning to Dulles. I am going to avoid flying United if at all possible.","","Couple Leisure","Economy","IAD to DFW","2.0","2.0","1.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jacqueline Larios","United States","2015-07-13","Very disappointed, arrived at airport at 6am for a 8am flight with a family of 9ppl only to find out that the plane was delayed till 10am and didn't actually leave till 11am, not pleasant when traveling with children. Our little one got sick on the flight and there were no bags, it looked like the plane had not even been properly cleaned before our delayed flight. I would also think that after having people waiting such a long period of time that they would offer something other than a beverage on the plane, they didn't even seem to have coffee for the travelers when the flight finally left. A very disappointing and stressful travel day.","","FamilyLeisure","Economy","Orlando Florida to Newark NJ","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Jennifer Romanos","Lebanon","2014-09-06","September 3rd 2014 I had a trip from Lyon-France to Beirut-Lebanon via Istanbul. We landed in Ataturk airport - Istanbul at 10 pm and our flight to Beirut was supposed to take off at 1.45 am. At 12.10 am people were waiting at gate 208 that showed on the screen for boarding. After 10 minutes the gate number changed to 307 so all travelers took their luggage and changed gates. Shortly after on the screen they put that the flight was delayed 4.5 hrs and it would take off at 6.15am. No one from the airline came to talk to us to apologize to explain the delay. Nothing. At 4 am the gate number appeared on the screen. There were people with children and babies old people and tired people who were running from one gate to another. Furthermore the plane was supposed to leave at 6.15 am but boarding started at 6.10. The flight took off at 7. The captain and the cabin crew didn't even apologize for the long delay. We arrived to Beirut at 8.30 am. I don't recommend Turkish Airlines.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rob Garbett","United Kingdom","2014-09-01","IST-BHX. I have flown on Turkish Airlines about 60 times over the last 18 months. I have noticed a general decline in the quality of service. This was very marked on my last flight from Istanbul to Birmingham. The seat I has was almost worn out and very uncomfortable. The cabin service was poor. They offer a choice of meals but do carry enough of the options to provide choice to all. On this occasion they had given all the meals out of my preferred option after only 4 or 5 rows of passengers. They did not offer any option. During the 4.5 hour flight I was offered one drink and my calls for another were ignored.","","","Economy","","5.0","1.0","1.0","1.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Varghese","United States","2015-07-13","I flew on 6/13/15 from Kansas City to Detroit. Due to the bad weather the flight that was supposed to leave KC at 6.10pm didn't board until close to 7.30pm. The customer representative asked that people who had group 4/5 to please check in their bag since there would be no room on the aircraft. When I boarded there was at least 5 lockers that were empty, more than enough space to fit my tiny carry-on bag. After we boarded the captain announced that we would have to wait another 30/40 mins. When we reached Chicago Airport they couldn't give us a gate so we waited in the aircraft for another 30/45 mins. I got a message on my phone that my connecting flight had already departed and re- booked me on a 2.15 pm flight the next day. When I finally got to talk to a customer representative I told her my situation and that I had to get to Detroit, she was kind enough to book me on an American Airlines flight. By the time I got done doing all these things it was almost 1am, almost all stores/restaurant were closed. ","","Solo Leisure","Economy","Kansas City to Detroit","4.0","2.0","2.0","1.0","1.0","2.0","1.0","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Marion Mckernan","United Kingdom","2015-07-11","We booked United as the price was by far the cheapest. I was really worried due to negative reviews. In the last fortnight we have taken 4 United flights and the only fault was that one had faulty TVs for all the party - but we always go well prepared so no real issue. All staff were very friendly even remembering your choice of drink which is quite something on a flight with hundreds. Entertainment system fabulous. Food typical airline stuff. No delays. We only had a 45 min gap between 2 flights but still had plenty time. Don't understand the negative reviews.","","FamilyLeisure","Economy","Orlando to Manchester via Washington","10.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","P Sorli","Norway","2014-09-01","HKG-IST-OSL-IST-PEK. Economy Comfort on the long-haul legs are superb and did actually not cost much more than a standard economy ticket when you book 5-6 months in advance. TK are superb and in many ways in a different league when it comes to their food. Every meal I ate everything something which happens rarely for me. The entertainment system is excellent and the FAs are good. The only negative thing is information flow; their IT systems and definitely not up-to-date and it was very frustrating flying OSL-IST not knowing if we would make the PEK flight. Luckily we did and I was even upgraded to 1A on a beautiful B77W. Still I would enjoy not having concerns the 9 hours previously.","","","Premium Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Palmer","Indonesia","2014-08-28","TK 2421 Antalya to Istanbul August 11. TK 66 Istanbul to Jakarta August 12. We have always enjoyed TK and have flown it many places around the world each time in Business Class. There does seem to be a difference in both the service and attitude on the 330 vs 777 airplanes. The 777 FA's are more caring and do not disappear after service. After numerous long haul flights is seems that the FA's on the 330 are less trained and really do not care. Yesterday on the Istanbul to Singapore flight a FA attendant was smashing the pillows and blankets into the overhead compartments even if they were full of luggage. It was a disaster trying to get the hand carry out of the overhead because of all the bedding. Another thing is the food. When a flight leaves Istanbul at 1 am on a 10 hour flight the most important meal is breakfast not dinner. We have yet to have an edible breakfast even in Business Class. The eggs are a messy runny non-recognizable mess or there was some mystery Turkish pastry breakfast that was like rubber. You would think that with nobody eating the entrée that they would stop serving it. The funny thing is that the meals served in the European Business Class are quite good. The Business Class lounge in Istanbul remains the best in the world. We love spending time there. Unfortunately they boast if having thousands of flights daily but the airport in Istanbul cannot handle nearly as many as they want to fly. The taxi ways and concourses are a disaster. You would think there would be separate lines for Business and Economy like the rest of the airlines in the world but no. We will continue to fly Turkish Airlines because we feel safe and the price is right. Occasionally we get a good flight crew. But it is all hit and miss. The one consistent thing about Turkish Airline is that you cannot apply one word or phrase to describe them because they always are different.","","","Business Class","","6.0","4.0","3.0","3.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Maryse Laliberte","Canada","2015-07-11","The initial flight Montreal-Chicago-Denver was re-routed through Washington because of weather in Chicago on the way to Denver. Because the flight was re routed, my return flight from Denver to Montreal was cancelled without any advice sent.  The lack of respect for individuals, their time, agenda, obligations, etc, is frankly annoying.","","Business","Economy","Montreal to Denver via Chicago","1.0","2.0","3.0","","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Benoit Cochaud","Switzerland","2015-07-10","Just the worst company we have been flying with during our world tour. This is the only time in 10 years that we have seen such overbooking. You have to pay for everything, the seats canot be booked and couples are split up. Staff seem lazy and unpleasant. And of course there are delays. We put 1/10 because 0 is not possible.","","Couple Leisure","Economy","San Francisco to Chicago","1.0","1.0","1.0","","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Zoltan Gal","Hungary","2014-08-28","BUD-IST-KIX (Istanbul-Osaka) and return. Short range A320 and B737-800 were a bit tighter seated but the A332 on IST-KIX and back was very spacious. We took row 32 or so (do your online check-in 24 hrs in advance) where config is only 2x3x2 - legroom was great. Seat comfort for my 90 kgs also acceptable but a bit high armrests. Food was plentiful and excellent in quality with metal cutlery (long gone since the '90-s from most fights unfortunately) even trilingual menu cards were provided on all legs with 2 choices on the long range ones. Both long ranges being (mostly) night fights cabin attendants got all window blinds closed after service so all pax could sleep rather well - even on the backwards leg where plane was 90% loaded. Cabin crew were very attentive and thorough - what I rate the most is that they checked all seat belts and seat tray window blind etc. before landing and got everything arranged right. Toilets were kept clean in the aft cabin all the way through free beverages and snack stocks were kept available constantly. Inflight entertainment runs (obviously) on some Android old op.sys tablets integrated into seat backs and mine was stuck somehow though but did not ask for assistance. Flights were punctual (no delays) and crew were smiling.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Smith Amy","Kenya","2014-08-28","Flew Nairobi-IST-Boston return. While aircraft and cabin were fine food definitely above average and a bird strike was professionally and safely handled by the pilot (take off aborted switch to new aircraft) I was not happy with the following: 1) Very difficult to get hold of Turkish Airlines office by phone. I wanted to inquire about changes to my ticket. In Nairobi I had to end up making the journey to their downtown office in person because no one answered the phone. In the US it was equally difficult to get hold of anyone who could help with ticket changes. You can also only pay any change fees in person at the airport (this alone took an hour prior to the actual check in and ended up being USD 80 higher than originally advised). In Boston there is also no on- line check in available. Turkish is just not equipped with the kind of services that makes this much easier with airlines like KLM BA Delta etc. 2) Horrible experience at Istanbul airport. Again wanted to go to a ticket office to inquire about changes during my layover. In the entire international transit area there is none! It was also incredibly difficult just to find someone who spoke adequate English! After going in circles I was finally told I need to get a visa exit the airport go to the ticket office outside then re-enter! It was also by far the dirtiest airport I have been to hardly saw cleaning crews and if I did they were standing around talking rather than working. Neither ground staff nor cabin crew particularly friendly on a four leg trip one flight attendant stood out for trying to be particularly helpful. I had chosen Turkish because at the time it was the cheapest option the few hundred dollars saved were not worth it because of the other hassles gained. The early morning departure and arrival times in Nairobi also make an already long trip even more painful.","","","Economy","","2.0","3.0","2.0","4.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Erika Gutierrez","United States","2015-07-09","They do not offer family boarding. I was traveling with my five-month-old infant and had her strapped to my chest. I asked if I could get someone to help me with my bag she said that I should check it. I said I just needed assistance putting it in the overhead bin. No help. When I boarded I ask the flight attendant to please help me, she just looked at me and asked why is your bag heavy? I said no I have a baby strapped to my chest. She just kept staring at me and finally a male passenger helped me.","","FamilyLeisure","Economy","Houston to San Diego","1.0","2.0","1.0","1.0","1.0","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jennifer Arango","United States","2015-07-09","I had an awful experience today. I showed up two hours before my flight to check in and check my bags. While we were checking in the system went offline. We were unable to print out our bag tags, along with maybe over 50+people. I tried to ask attendants for help, and they kept sending me to other people. Clearly a lack of training on their part. When I asked a blue shirt baggage attendant, she said it was most likely because I didn't have funds. Very uncalled for. 50+ people felt the same way. As the lines became longer they started to manually check in bags at ""Additional Services"". The staff were very engaging with only themselves. United waved their baggage fee, because all of our flights were delayed due this unfortunate event. Apparently this also happened 6 weeks ago. When we arrived to Punta Cana, our bags never arrived. When I contacted customer service, they said they had no idea where our bags were. Will not be using their services again.","","Couple Leisure","Economy","New Jersey to Punta Cana ","1.0","1.0","3.0","2.0","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Retsas","Australia","2014-08-28","Flew Istanbul - Munich on 23 Aug 2014 in economy. Plane over hour late leaving with no mention as to why. As I had a connecting flight in Munich to Krakow I wanted to know which terminal in Munich the plane would land so I knew how much connection time I had. Stewardesses totally unhelpful even when I suggested they could ask the captain. Needless to say missed the connection meaning I lost the cost of the next ticket as it was non refundable as well as the cost of the prepaid hotel again non refundable. Turkish airlines staff were not the least bit interested. Service was gratuitous and sloppy. Never saw a smile.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Karavelas","Greece","2014-08-20","TK1850 ATH-IST June 19. ATH airport check in procedures swift my luggage checked to my final destination boarding passes provided for my subsequent flights with another Star Alliance carrier. Aircraft A321 Business class seats 2-2 with more than adequate space (reclining seats dedicated cabin not the silly ""leave middle seat unoccupied"" solution). Cabin crew friendly linguistic skills more than adequate. Rather impressive food and wine service for a short flight smartly presented full hot meal left me with the curiosity of flying them long haul. A rather pleasant experience.","","","Business Class","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Samantha Miller","United States","2015-07-09","Never in my life have I had so many delays. Also, their system has some sort of glitch today so apparently that means that had to cancel a ton of flights and delay many others. I'm in the military and needed to be home by midnight because that's when my leave ended, no one could help accommodate me and the people at the check in counter were not very friendly. I will never fly United again.","Boeing 737","Solo Leisure","Economy","Sacramento to Seattle","1.0","1.0","1.0","1.0","","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Nate Reich","United States","2015-07-08","Check-in at Boston went smoothly and the plane boarded on time. I enjoyed using the free personal device entertainment United offers on their Airbus aircraft. While waiting at Newark Liberty for my next flight to Chicago, I was notified two hours before take off that my plane would be delayed and I would miss my final flight to Appleton. I was quickly placed on stand-by for another flight to Chicago, but soon realized I would not be able to get on that flight, as others were trying to fly stand-by as well. I had to take my original flight, which was delayed three hours, due to the fact that the aircraft was coming from Dallas and was delayed due to storms. I missed my original flight to Appleton, so was booked on a later one. In all, I spent about 15 hours on planes and in airports. It was a long day, but except for one customer service representative at Newark, who acted as if I was an inconvenience, every other United employee I dealt with was kind and helpful. ","A319, Boeing 737-800, ERJ 145","Solo Leisure","Economy","Boston to Appleton, WI via Newark, O'Hare","8.0","4.0","5.0","3.0","4.0","4.0","4.0","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rouchon Arnaud","Thailand","2014-08-20","Travelled on TK 0069 with my wife on June 13 2014. We mentioned to the air hostess that our table trays could not be closed and were staying in the locked position as it was broken. The flight attendant could not assist us and were not willing to help. Plane was very old and in bad shape. Food was served late after 2-3 hours when everybody was sleeping. No smiles on the faces of the flight attendants and very poor service.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R James","United States","2014-08-18","Flew IAH-IST in business. Cabin was nicely appointed and comfortable and the inflight entertainment works well. The food and drinks offered were high quality and plentiful except my fish entree was over cooked. The service was awkward. It was a full hour after takeoff before the in flight service was started. Food was prepared in the forward galley and plated in the rear galley which meant there was constant cabin staff traffic between the two galleys making the cabin environment frenetic. Beverages were only offered once at the beginning of the meal service. Any additional beverages including water required a direct request with an attendant who would then readily provide another beverage.","","","Business Class","","8.0","5.0","3.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Nal Murat","United Kingdom","2014-08-18","LHR - Istanbul - North Cyprus - Istanbul - LHR. Business class to Istanbul economy to North Cyprus. Flight to Istanbul departed on time. A321 seats not really business more economy plus as it's 3 seats across with the centre seat blocked off and a little more leg room. Very early AM flight breakfast good flight nearly full. Entertainment not that good. One hour transfer time at Istanbul was no problem at all in fact we did it in 10 minutes. Flight to North Cyprus B737-800 seat ok food surprisingly served on an hour flight entertainment system not fantastic. Flight from Istanbul to LHR was just fantastic mainly because of the Turkish business lounge which is as far as I am concerned is the best of the best. Food space comfort facilities all there in this brand new lounge all excellent. Flight on B737-800. Aircraft type changed at the last minute so passengers seated all over the place. Everyone seemed civilised onboard and just swapped seats onboard so couples could sit together. Chef onboard and food prepared by DoCo just sumptuous. Cabin crew all male in business were terrific. Aircraft full seats again more eco plus then business and no real entertainment system on this plane. Pilot informative flight smooth landed on time.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tom Nelson","United States","2015-07-08","This entire trip has been a fiasco. My first flight was 4 hours late, and my second flight 3 hours late. Communication to the travelers was either inaccurate or non existent. The Newark gate representative was yelling at another customer when I approached the kiosk, and was belligerent. I think that UA could have taken more care to have a plane, or crew, or whatever available as promised. I paid my fare on time.","","Business","Economy","Cleveland to Charlotte via Newark","1.0","2.0","2.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Missy Samounetry","United States","2015-07-08","Flight at 5.21pm was cancelled due to scheduled maintenance, which I understand. What I don't understand is why there wouldn't be another aircraft in use if they knew there was a flight scheduled. Then departure was scheduled for another flight 3 hours later at 9.00pm. Three hours later arrived, but still no sign of an aircraft. Now, the reason for an additional 2 hour and 5 minute delay was ""a late inbound aircraft coming from OH"". They can't figure out what is going on, maintenance or a late inbound aircraft? The original departure at 5:21pm turned into a departure of 11.00pm. I call customer service and the rep was rude, didn't let me finish talking before she cut me off and didn't listen to my questions. I forgot that I disliked flying with United. I last flew w/them 7 years ago and was so upset at the lack of organization, delayed flights, small and uncomfortable seats and poor service by the staff. I vow to never fly with United ever again!","Airbus 319","FamilyLeisure","Economy","Newark, NJ to MSP","1.0","1.0","1.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Wallace","United States","2015-07-07","I arrived at the airport too early and had to wait to check in. This was my fault. The lounge was great and I was able to have a nice breakfast. The flight attendants were fine, the seat was comfortable and the lunch, I had the beef, was excellent. I woke up after a quick nap and the fasten seatbelt sign was on and stayed on for the last six hours of the flight. The arrival snack was rather disappointing, a piece of bread with tomato sauce and some fruit. Thirty minutes before landing, the pilot finally came on and said, the fasten seatbelt sign is on and prepare for landing. ","Boeing 767-400","Solo Leisure","Business Class","Munich to Newark","7.0","4.0","4.0","4.0","4.0","3.0","2.0","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","F Bertoni","Italy","2014-08-18","Venice-Istanbul-Beirut. Venice-Istanbul: brand new A321 with individual screens and IFE plus a full hot meal provided (with a printed menu distributed). Broad selection of beverages even fresh orange juice available. That's amazing for a 2 hours and 15 min flight. Flight attendants: most of them very friendly and professional apart from a young girl who seemed not to care at all. Smooth and easy transfer at Istanbul airport which by the way is a total mess and way over-crowded. Istanbul-Beirut: full flight. Again new A321 but this time with very small individual screens with no IFE. Super friendly and professional cabin crew. A cold meal offered. Luggage did make it to Beirut without any issues. Overall very impressed with Turkish. Do look forward to flying back with them.","","","Economy","","9.0","5.0","4.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ian Chatterton","United Kingdom","2014-08-15","TK604 Dar Es Saleem - Istanbul 8th August 14. Incoming flight delayed due to bad weather at Istanbul Airport. Check in staff at Dar Es Saleem seemed clueless about how to sort problems re prospect of missed connections. Eventually assured us that we were booked on later 19.10 hours flight to Heathrow and gave assurances our luggage would be transferred. On arrival at Istanbul received the worst customer service experience. Staff rude unhelpful and incompetent. No bookings for onward flight found initially told we would have to overnight in Istanbul only after continued insistence with staff were seats found for us. On boarding flight TK1983 we found over 30 empty seats on the aircraft we were told there were no seats available. Of course arriving back at Heathrow they had managed to loose 5 items of our hold baggage. I would never fly with Turkish Airlines again.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Haji Murat","Russian Federation","2014-08-15","I flew Istanbul-Ercan (Cyprus) on Turkish A320. Both flights were great. New aircraft with interesting movies TV shows games. Friendly English-speaking staff. Was given a traditional Turkish breakfast. Both trip cost me not expensive i bought tickets in advance.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tim Oppezzo ","United States","2015-07-06","I have a huge problem with United overbooking flights. We arrived at the Durango airport 1 hour before our flight and were told the flight was overbooked and we could not board. There were available seats, but they were upgrades so we would have to pay the additional cost. That doesn't make sense to me. United sells more economy tickets than there are economy seats on the plane and then expects me to either pay more money to fly or spend the night, at my expense, in Durango. They should have just given us the seats. My son was on a flight leaving Durango after ours for Denver and because of delays missed his connecting flight for Oklahoma. After waiting in a line where passengers were receiving hotel vouchers, he was told in a very matter of fact tone that he did not qualify for a voucher. He eventually got his voucher but he did not need to go through what he went through to get it.","","Couple Leisure","Economy","Durango to Sacramento via Denver","1.0","3.0","3.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Pier Messaggio","Singapore","2015-07-06","I have recently flown to Guadalajara (Mexico) with United from Tokyo. NRT-IAH was on a Boeing 777 The seat has nothing to do with any modern airliner seat. Its comfort is at the limit of acceptance level, all they provide is a foldable tray which does not even have a glass holder. There is the latest in-flight entertainment system which comes actually with a very small screen. It hung 3 times while watching movies. One more time, it is relatively new but not comparable with modern systems. The service on board (if it can be called service) was the worst service I have had in the last 10 years. The crew were not polite, and didn't ask once anything like ""Can I offer you something to drink?"" instead they look at you without saying anything, until you say what you want. If you are not fast enough they are gone. IAH-GDL was on Embraer RJ145 I wonder how they can operate this route with such small airplane when GDL airport is able to handle bigger airplanes. You can't even stand up on this plane. Overall, my review is totally negative. It is like going back 30 years. Never again.","Boeing 777","Business","Economy","NRT to GDL via IAH","2.0","2.0","1.0","1.0","1.0","4.0","4.0","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Javier Valverde","Spain","2014-08-15","10th August 2014 Tokyo to Istanbul (TK0051) which connected to another Turkish Airlines flight (TK1357) from Istanbul to Madrid. Time for the connection was 1 hour 20 minutes. Unfortunately TK0051 departed delayed and landed more than 1 hour later than the previously scheduled arrival time. The TK0051 flight landed in Istanbul at about 19.10 h when the scheduled landing time was 18.00 h. Although I rushed to the gate where I arrived at 19.26 it was impossible for me to get the connecting flight which departed at 19.20 sharp. There were at least 6 more passengers in my same situation. Nobody was waiting for us at Istanbul airport to give us assistance no help was offered. We went to the ""customer care counter"" where a Turkish airlines worker simply gave us instructions to go to the transfer desk. After a very long queue a Turkish Airlines employee explained to us that there was no available flight to Madrid that day. We had to get flight TK1857 departing at 7.50 am next day. Turkish Airlines would provide us with a hotel dinner and breakfast. I am a Miles&Miles member my friend and I were planning to use this company again at Christmas but now we have bought a ticket on another airline instead.","","","Economy","","1.0","3.0","1.0","3.0","4.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Aleks Popovic","Australia","2014-08-15","TK71/TK1083 HKG-IST-BEG. I flew this route this week in comfort class and connect in economy. It is a real shame they are phasing out CC. The product is in a league of its own and deserves to be around. Y on the intra Europe flight was really good too. Both flights had a full meal service. The long haul as expected but the euro flight was a surprise. Flights departed about 10 minutes late but both arrived early.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Andrea Brice","United States","2015-07-03","I flew from Tulsa to Houston to Veracruz all on the same plane with the same crew. The flight attendant was great, but no one on the crew spoke any Spanish. We circled Vera Cruz two times and couldn't land because of weather. We landed in Tampico and 90% of the passengers did not know what was going on because all the announcements were in English!  2 hours later we got fuel and tried again to land in Vera Cruz, we landed in Acapulco at 4am. Basically a 3 hour flight turned into a frustrating scary 21 hours, ending in me purchasing another one way flight and not being refunded. United seems unorganized and incompetent. Why would you send a plane to Mexico with a crew who know no Spanish.","","Solo Leisure","Economy","Tulsa to VeraCruz","1.0","1.0","1.0","2.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mary Ann Heisler","United States","2015-07-03","Sitting in the airport flight is now 1.5 hours late. All but 1 United flight in this terminal are hours late. Weather is great, rep can't give a reason for these outrageous delays, ""we are waiting for the aircraft"". Consumer be warned, avoid United.","","Couple Leisure","Economy","Newark to Halifax","1.0","1.0","1.0","","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Joan Carles Blanco Atienza","Spain","2014-08-15","12 August (Istanbul - Barcelona) flight TK 1855. Checked-in the day before to get the seats I wanted on the plane performed this operation and I get an email from the airline confirming assigned seats. The next day at the airport I was given different seats to the ones I requested the previous day these (3 seats) were separated from each other. Also told there was a time delay in departure. I'm disappointed with the airline and do not recommend it.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Thomas Grimm","Germany","2014-08-14","Istanbul-Lagos had terribly worn out Business Class seats. USB plug did not charge my phone only neighbouring seat did so. Headset cable was broken only one side could be heard. Way back it was worse: Checked in but was not offered an invitation to the lounge so I had to bribe someone to get me that instead of again going through security. Then 75 min departure delay without any notice information etc. which made me miss my connection in Istanbul. The onboard entertainment system was completely off apologies for the technical defect. Not to mention the USB plug for charging the phone. After the 7hr night flight no breakfast or simply a coffee was offered. Never again if I can avoid it somehow.","","","Business Class","","2.0","2.0","4.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Martha Mcintyre","United States","2015-07-02","I was supposed to leave at 11 am to Dallas connect to RS, instead waited for 10 hours in LA airport, then I was sent to San Francisco, waited 4 hours for a flight to Chicago and from there to Fort Myers. The trip was over 24 hours. The say it's the weather but really I think they overbooked. The planes have the most uncomfortable seats. Talk about a nightmare!","","Business","Economy","Los Angeles to Fort Myers ","1.0","1.0","2.0","","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Stuart McLoughlin","United Kingdom","2015-07-02","Without question, the most unhelpful ground staff that I have encountered and I travel almost weekly both internationally and domestically. The aircraft cabin crew were great. The aircraft was an old (very old!) Boeing 767-300, and the ""Premium Economy "" seats were a joke. The aircraft was delayed by 3 hours in Newark because of ""the inbound aircraft not being available"" and when the aircraft finally did arrive, it developed a ""computer fault"" that further delayed departure by another hour. What I found incredibly frustrating was the complete lack of customer service by United staff at Newark. They obviously view customers as a hindrance. Never again. ","Boeing 767-300","Business","Premium Economy","Miami to London via Newark","1.0","1.0","3.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Otten","United States","2014-08-14","We have flown Turkish Airlines several times in the last year and always with a little hesitance connecting through Istanbul-an airport that's always a bit chaotic. While the flights we've had over the years have been good in terms of food price in-flight service and entertainment etc today was quite the opposite. My wife and kids flew to Istanbul from Macedonia intending to get on a flight to Chicago. Instead they were told at the gate that the boarding passes they had received for the flight were not adequate and there were no seats for them. They were turned away and sent to a ""help desk"" that was a nightmare. It took hours to rebook them on tomorrow's flight and they were denied hotel accommodation even though it was the airline's fault. Next time we'll book with a proper European carrier likely spending a little more but saving ourselves the headache and worry.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","N Chiem","United States","2014-08-08","TK12 and TK571 JFK-IST-JRO departing July 3rd 2014. Had multiple terrible experiences with TK in the last year the most recent of them in July 2014 on the first flight of our honeymoon! Every time I have flown with TK from JFK or BRU the flight was late by more than 90min without any explanation. Leading to a missed connection and being stranded against our will in Istanbul. Each time the in-flight crew assured us the connecting flight would be informed and wait for us. Each time there was no one upon landing to direct us and help us find our connection gate. Each time we missed the connecting by less than 10min after desperately running across the airport to try and make it. Each time the ground staff for luggage collection and transfer/hotel arrangements were unduly rude and totally unhelpful. And the hotel provided for the night was very sub-standard. And each time we had to pay an entry visa that we would otherwise not have had to pay. I have flown a lot of different airlines and this is by far the worst experience I've ever had. In the latest occurrence they would not even make a nice gesture to acknowledge the fact they were ruining the first 2 days of our honeymoon. Needless to say we will never fly Turkish airlines again if we can avoid it.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Kant","Singapore","2015-07-02","Service, seats, leg room and entertainment was excellent. I read all reviews prior to travel and my family and I were nervous. I will go as far to say it had more leg room than Singapore Airlines. Flight UA804 met and exceeded expectations. Now onto New York from Tokyo.","Boeing 777","FamilyLeisure","Economy","Singapore to Tokyo","10.0","5.0","5.0","5.0","5.0","5.0","5.0","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Felipe Posta","Brazil","2015-07-02","Crew were rude and unhelpful. The aircraft they use for a 10-hour flight from São Paulo to Washington barely has any entertainment system - its just a bunch of tiny TV sets with a fixed programme. I could perhaps be a little more understanding if the ticket prices were lower than the average, which they're not! To top this experience, my connecting flight was delayed 4 hours, was overbooked and not a penny was offered for food or anything. ","","Business","Economy","São Paulo to Zurich via Washington","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Monilola Aboderin","United Kingdom","2014-08-08","I travelled to Istanbul With my daughter and 2 grandchildren on 31st July 2014. It was a night flight. The toilet was not clean and smelt very bad not hygenic for children to use. The food was not good for children. The was no provisions for children to play with. We were begging the crew to give us a pillow and blanket they told us they don't have enough so it is a case of first come first serve.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Lee Hayward","Australia","2014-08-08","Travel agent booked me on a Malaysia Airlines flight which was code shared with Turkish airlines Turkish for first leg from Istanbul to KL then Malaysian from KL to Sydney. Boarded in Istanbul and the check-in staff couldn't have been less helpful. The first person at the check-in counter passed me off onto someone else because of what she called a 'ticket problem' before promptly going on her break. The second person was slightly more helpful up until the point someone came around and told him to go on a break. Then it became too hard to do anything more than check me in onto the Turkish airlines flight. He wouldn't check my bag through to Sydney no real reason given but from previous experience it is possible to check bags through despite different airlines in operation. This meant that once I arrived in KL I had to clear customs pick up my bag and then check back in again. A massive pain and something that wouldn't have been achievable if I had had less than 3 hours between flights. First and last flight with Turkish Airlines!","","","Economy","","1.0","2.0","1.0","3.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","L Cline","United States","2014-08-03","26 July 2014 United 7781 (Operated by TK) TK370 IST-Tashkent. I have had a very mixed record with TK. Previous flights were in the acceptable range but things seem to be going downhill. I am much taller than average and have found the latest flights to be torturous in terms of legroom. On my most recent trip I had to skip the meal because I did not have sufficient room over my legs to lower the tray table. Cabin staff were good but ground staff were decidedly a mixed bag in terms of helpfulness. Entertainment consisted of the 1970's-era pop-down screens. Generally a very unsatisfactory experience.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Katie Aviles","United States","2015-07-02","The employee demanded she check our bags claiming there was no room on the aircraft when we weren't even done boarding. They then let everyone board the plane, leave us sitting there for about 20 minutes only to tell us the flight was cancelled. A stewardess came on the intercom and told us that they knew 2 hours before boarding that the crew was going to time out but management wouldn't allow them to cancel the flight until after everyone boarded! We were then told that the next flight out wasn't until 9.40 the next morning leaving us stranded in Washington overnight. We were told that all hotels in the area were booked but then found out they were giving away rooms to others. The employees were joking around about getting to go home and sleep while we all got to sleep in the airport. ","","FamilyLeisure","Economy","San Diego to Orlando via Washington","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tim Sewell","United States","2015-07-02","2.5 hours waiting in line for the customer service desk for United Airlines, becuase my earlier flight was canceled because of ""bad weather"". I finally got to the desk to be told I would have too wait another 25 hours. I am currently waiting and I am on standby. I will not be traveling with United again.","","Solo Leisure","Economy","SAN to IAH","1.0","2.0","1.0","1.0","1.0","1.0","2.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Osman Gulseven","Turkey","2014-08-03","June 18-21. Ankara (ESB) to Istanbul (IST) and to Rome Fiomicino (FCO).TK 2109 and TK 1965. I have been flying with Turkish Airlines for about 10 years. Mostly I enjoy excellent flights. Luggage is rarely lost. Out of 100+ flights it happened once which was likely due to a non-Turkish Airlines connection. Food is halal and of top quality. Most of the fleet is brand new. Once in a while you get an old one which makes the flight experience mediocre. The miles program is great but they started reducing the number of miles that can be earned. One thing annoying is the in-flight announcement. The pilots better stay silent instead of trying to speak with their low- level English.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Faruk Gökyurt","Germany","2014-07-31","My family and I flew TXL to IST in economy class. The plane for this flight was a brand new A321. Every passenger had a personal entertainment screen in front of the seat with a great selection of movies games etc. The meal was one of the best airline meals I've had. Cabin crew were always respectful cheerful and ready to help. All in all a great experience. Would definitely recommend and travel with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Banfield","Canada","2014-07-31","Recently flew from Toronto to Istanbul and Istanbul to Cameroon. This was the best airline I have flown with. The Toronto/Istanbul leg was splendid. Great selection of inflight entertainment movies music games. Impressed with the camera showing the view outside of the plane. Loved the comp. Turkish delight! Fantastic selection of food and drinks - full upon arrival. Flight crew excellent and professional. North American airlines need to take a page from Turkish Airlines book to see how its done. Great second leg to Cameroon. Smaller plane and food. Can't complain. definitely flying Turk. Air. again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Emily Callahan","United States","2015-07-01","Flight on my way from Jacksonville to Washington (final destination Italy) was cancelled for 17 hrs due to weather. Then on my flight back from Chicago to Jax another 3 hr delay. The flight attended brushed off as if I was ridiculous about making a fuss since ""people wait 8 hrs for flights Miss"".  I don't pay $2000 round trip for over 20 hrs of cancellations and delays : will avoid this airline if at all possible!","","Solo Leisure","Economy","Naples to Jacksonville via Chicago","3.0","2.0","2.0","2.0","1.0","1.0","1.0","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Brian Connery","United States","2015-07-01","Flew out of HNL to SFO on a tired Boeing 777-200 with no seatback videos. The boarding is similar to Southwest as you line up in group numbers. The problem is that we paid for an economy plus seat and still had to wait at the end to board. The flight crew was average but what upset me was that a poor woman with limited English asked the flight attendant for some water so she could take medication before take off. She was pointing at what she needed in the galley and the flight attendant screamed at her and threatened her with disembarkation. For a five hour Pacific crossing all we got was one drink service and food purchase which is unacceptable. After a four hour stopover we boarded again with the same procedure. Once we got on our way the flight attendants provided their usual sub standard service. However, as this was a single aisle aircraft some passengers needed to go the bathroom and with drink service going on the access to the bathroom was restricted. The flight attendants in first class made sure that the economy passengers stayed in their section.  All I can say is that flying domestically is more or less not worth it. Luckily, majority of my trip including two flights on Air New Zealand who treated their passengers with respect and were not afraid to offer complimentary food and drinks. It is sad that Continental Airlines got eaten up by United. As long as I can remember the service on United has been average and the nickname untidy is well earned.","Boeing 777-200 / 737-800","Couple Leisure","Economy","HNL to ATL via SFO","1.0","2.0","1.0","1.0","1.0","2.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Wheeler","United Arab Emirates","2014-07-31","Istanbul to Thessaloniki on a morning flight. Boarded the plane. Two crew were working in the J cabin (including senior crew member). Load of J cabin only 6. They handed out the menu for the service before take-off which had hot breakfast choices. After take-off the crew started the service. Without any interaction the crew member came and passed me the tray. Tray consisted of a fruit yoghurt croissant and a selection of cheese. Never asked me if I would like anything to drink or which hot meal choice I would like. I got up to visit the toilet before the seatbelt sign came on. The J cabin toilet was unusable for its respective cabin customers as the crew allowed a Y cabin customer to use the toilet and he threw a whole tree of paper in the toilet. The other crew member asks me finally if I would like to have anything to drink. Asked for a Turkish coffee. After I came out asked a crew member to take my tray. Then comes my coffee. That's when the seatbelt sign came on. Nobody came to secure the cabin before landing. Landed in Thessaloniki. Waited for our luggage on the carousel only to find the priority bags arriving last. At the end of the day a short flight is a showcase of what a long trip can be with them.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Simeone","Belgium","2014-07-29","BRU-IST-BRU C cabin - check in is unfortunately a mess no priority check in respected staff not interested don't give a damn attitude. Done by Avia Partner. Had to ask twice for a fast track card for arrivals in IST check in staff did not even know they existed. and they have 4 flights to IST daily. Lounge is always full and dirty and am afraid boarding is always a mess even you are flying c class. From wait in lounge to designated gate to last call all of this in less than 10 minutes simply ridiculous. Experienced this many time. Once on board all is different - friendly yet professionals staff with lack of language skills but ok on security and service. Some try to go the extra mile. Only option to IST direct. They need to improve ground staff and boarding skills and attitudes otherwise I would perhaps recommend. IST lounge on Sunday 27/07/14 announcement from no info to go to gate to last call gate closed 15 mins. Too many flights too little doors even if they are remote they have lost it - they need a third airport. However IST lounge is the best in Europe perhaps only competing with BA in T5 in Heathrow.","","","Business Class","","4.0","4.0","4.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Dutton","Australia","2015-06-30","On both flights from Australia to San Francisco and Los Angles to Sydney I wish to state the overall lack of enthusiasm forthcoming from flight attendants. The attendants have been on the job too long, and this was reflected in the lack of friendly service. I would suggest United flight attendants, attend a refresher course on friendly and enthusiastic service to its travelling customers, it is badly needed.","","Solo Leisure","Economy","Sydney to San Francisco","3.0","4.0","1.0","2.0","4.0","2.0","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Nicole Beliveau","United States","2015-06-30","If you are expecting a lot of delays and maintanence repairs head on over to United. I will never fly with them again. All my flights both ways had problems and I eventually had 4 hours delayed and not because of weather. After waiting 4 hours because they kept pushing the time back we eventually had to move to a different plane because of maintenance problems! Very inconvenient for the people having to get me at 4.30 am.","","Solo Leisure","Economy","Fargo to Manchester","3.0","3.0","3.0","1.0","1.0","2.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Y Mirindi","Belgium","2014-07-27","FIH-IST. Flight delayed 1 hour as usual. Old A330-200 instead of the usual 739. No IFE working no informative pilot announcements cabin crew announcement was inaudible only one choice of meal which was a very good meal (luckily). No complete breakfast just a little cake before landing very disappointing flight.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Jean-Pierre Diels","United States","2014-07-17","JFK-ATH business class round-trip in June (TK0004 & 0001). Departure from JFK was delayed by almost 3 hours as the pilot could not be found. On arrival in Istanbul we had to go the ""transfer desk"" to find a connection to ATH. Said transfer desk has a queue of over 100 people from every conceivable destination and no priority for business class. End result was that we had to sit for 4 hours in the biz-class lounge and watch 2 codeshares fly out before TK. Yes we missed our connecting flight in ATH as well. Return ATH to IST managed to be 2 hours late as well for a 90 minute morning flight. This time we barely made the JFK connection and our ""priority"" luggage was delivered 2 days later. The good: seats are very comfortable entertainment and Wifi are excellent and the food is really delicious; IST lounge is wonderful. The bad: cabin crew disappears after service and on the return allowed a passenger in an adjoining seat to get utterly smashed as he drank endless full glasses of Scotch until landing. He then proceeded to lie down on the floor for the landing which the crew chose to ignore IST airport is a nightmare.","","","Business Class","","2.0","5.0","3.0","5.0","5.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Firdaus Gupte","United States","2015-06-29","Terrible airline. Encountered rude and unhelpful staff at the airport terminal as well as during the flight. No headphones for the first 20 minutes. Incorrect meal choice. No in-flight wifi. ","","Solo Leisure","Economy","New York to Mumbai","1.0","1.0","1.0","1.0","2.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Ahall","United States","2015-06-28","Economy Plus for an international flight is a joke. Just a few more inches of space, which is a little better than Coach. The Boeing 747 was old and worn. The senior flight crew were rude and service was terrible. They seemed to wish they were anywhere but on the plane. The food was terrible, unless you wanted to purchase food. The newly upgraded international service included boxed wine (horrible) and an appetizer to enjoy with your beverage. However, the appetizer was a cracker and a piece of cheese and that was served with the dessert. No IFE except for fixed cabin screens, but they pride themselves in offering you free wifi to watch United Airlines inflight entertainment. Problem is, it was not available for about 75% of the flight. I have flown Business on United Airlines which wasn't bad (if you were fortunate enough to get a pleasant crew). But never again in Economy Plus.","747","Couple Leisure","Premium Economy","FRA to SFO","1.0","1.0","1.0","1.0","1.0","2.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Z Shotte","United Kingdom","2014-07-13","BHX-IST-BKK. July 9 2014. Boeing 737-800: BHX-IST. Very impressed with Turkish Airlines European business class. By far the best of all European carriers for comfort and privacy. It offers a 2-2 configuration with 20' leather recliners with additional foot rest. There is a personal VOD monitor in the arm rest with a wide variety of shows and movies for a 3 hour flight. Flight attendants are very polite and professional. Food catering is of the highest standard to match and surpass other European Carriers like BA KLM or Lufthansa. Airbus A330-300: IST-BKK. The TK business class lounge is very impressive with kids room multiple TV rooms 2 grand pianos and some of the cleanest toilets I have seen at an airport. Lounge provides user friendly lockers to store your belongings. A bit chaotic boarding at IST. The shuttle bus used to take passengers to the aircraft was a bit overcrowded and ground staff seemed a bit disorganised. However after boarding it's all up hill. FAs were very attentive and professional. The personalised chef for the forward cabin was a nice touch. Good selection of food and drinks and the inflight entertainment is more than adequate for the 9 hours and 40 mins. Seats are very comfortable for business class with an exceptional amount of leg room although the seat configuration of 2-2-2 does not provide loads of privacy for a single traveler with the two end seats A and K not giving direct aisle access. Overall Turkish Airlines provides a very good product in business. Will definitely recommend and travel again in the future.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","David G Stein","United States","2014-07-08","JFK-Istanbul-Bishkek round trip coach B777 B737 A330. My experience with Turkish Airlines is a tale of 2 experiences the flight experience and customer service on the ground. The flights were all very good. Leg room varied. I had adequate legroom on the B737 and A330 but I felt crushed on the B777. The food was tasty and the flight attendants offered good service. My main issue with Turkish Airlines with the customer service on the ground. leading up to my flight I found frequent outages with their US website. Customer service employees in Istanbul were rude and they refused to adhere to their pledge to provide a hotel when the layover is over 10 hours. As it turned out I was one of a few who experienced the same problem. All in all it was a mixed experience.","","","Economy","","5.0","4.0","2.0","4.0","5.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Chele Rider","United States","2015-06-28","In addition to my 600.00 round trip ticket, I paid an addituonal 50.00 for bag fees (which I expected) and an additional 160.00 for a seat assignmemt before the flight to avoid being pushed to standby. The absolute worst customer service and apathetic staff I have ever seen. ","","Business","Economy","OKC to MSP via ORD","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sara Smith","Canada","2015-06-26","Denver to Calgary, I had checked two of my bags online the night before, and on arriving at the bag drop they proceeded to try and charge me an additional $500 US. I was checking three bags, my suitcase was under 50lbs, my boot bag which is usually checked in conjunction as one bag with my ski bag, and my ski bag. The lady helping me, who was trying very hard to try and lower the price, ended up knocking it down to about $300 US. Part of this issue was that they charged me for oversize and overweight for my ski bag. Most airlines charge a base $100 and the weight doesn't matter unless it's over the 70lbs max weight. Another lady working had rudely told me that I was not allowed to have three pairs of skis in my bag, even though there was nothing I could do about it. She ""let it slide"" and charged me instead. There was no in-seat entertainment or Wi-Fi on board.","","Solo Leisure","Economy","Denver to Calgary","1.0","4.0","4.0","2.0","","1.0","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Pierre Jean Trebuchet","United Arab Emirates","2014-07-08","BCN-IST-BKK. One way flight for EUR 402. Flight delayed 3 hours from Barcelona: chaotic check in with nearly no assistance. The supervisor was rude and ignorant. Unable to retrieve my TK good frequent flyer number so I had to pay for my access to VIP lounge. Ground staff at Istanbul non-existant. At least catering was excellent and both planes A332 and A332 were quite comfortable despite of BCN-IST was not clean. Not really recommendable.","","","Economy","","4.0","2.0","3.0","4.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ann Tahhan","Ireland","2014-07-06","I recently flew from Tel Aviv to Dublin via Istanbul A return flight. I was so delighted with this airline. A comfortable flight. Seats were comfortable. Pillows offered. Delicious meal with free drinks. Inflight entertainment movies games etc. friendly staff Real old fashioned service. Transfer staff on the ground to take us to connecting flight. I will definitely fly with Turkish airlines and will go out of my way to fly with them. I recommend this airlines strongly to anyone flying to Israel.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Clifford","United States","2015-06-26","First leg from Harrisburg to O'Hare was delayed by 2 hours due to weather, causing me to miss my connection in Chicago. Total door-to-door travel time for this flight was about 14 hours. All staff was courteous, pleasant and efficient. WiFi entertainment system that streams TV and movies over tablets worked well, and provided lots of options. No problem finding my flights. The planes are so packed (this is industry wide, not just United) there's no flexibility in the system for weather delays. This also makes them uncomfortable. When I got annoyed enough that I tried three times to upgrade to Premium Economy hoping to score an empty center seat, United's App steadfastly refused to take my money, so I stayed wedged back in the back of the plane. Would I recommend United? Yes. They're no worse than any other carrier.  The benefit of United though, is you can get their service at more locations than just about any other airline. Using the smaller, regional airports like Harrisburg saves a lot of airport headaches - that's what gives United the leg up over other carriers for me.","A320/A319","Solo Leisure","Economy","MDT to LAS via ORD","7.0","2.0","5.0","4.0","5.0","5.0","5.0","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Adsit","United States","2015-06-24","A surprisingly pleasant trip. Cabin service was very good and food was good as well. Seats were very comfortable with a nice selection movies available. The internet worked well, reasonably fast and did not lose signal the entire trip. We had seats 16J/K on the upper deck and it was very private and quiet up there.","Boeing 747-400","Couple Leisure","Business Class","San Francisco to Tokyo","8.0","4.0","5.0","4.0","4.0","3.0","4.0","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Kleissner","United Kingdom","2014-07-06","We flew from Gatwick to Istanbul (return) and Istanbul - Izmir (return). Planes varied - the least good was a workaday Airbus between Istanbul and Izmir (nothing wrong with it though) the best a brand new B737-800 to Gatwick. We flew economy but noted that business class on the latter had excellent seats. All flights flew to time. Food was very good (complete with metal cutlery). Even between Istanbul and Izmir we got an hors d'oeuvre plus a good sandwich and some cake - the crew hardly had time to serve it. All staff polite and helpful. At Izmir we had checked-in online and were shown to a dedicated counter: there is no Bag Drop facility. All in all one of our best airline experiences.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Shehu Wan","Nigeria","2014-07-03","KAN-IST-LGW-KAN. A 737-800 aircraft for the first leg. Flight was on time food was good and cabin crew excellent. The IFE was also commendable. The IST-LGW leg was a very boring flight with no IFE but the cabin crew were very efficient and helpful.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Adsit","United States","2015-06-24"," The aircraft was fairly new and comfortable and food was good. The cabin service was rather low - not poor but not good either. The good part was that the air in the Boeing 787 seems to be a little more moist and the pressure was like being at a lower altitude. They said that internet service was available but all you could connect to was united.com so I gave that a fail mark.","Boeing 787","Couple Leisure","Business Class","Tokyo to Los Angeles","5.0","4.0","2.0","3.0","4.0","3.0","1.0","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Naomi Tidball","Canada","2015-06-22","UA did get me safely from Vancouver to Quito and back again, but that was about the best I can say about the experience. I found  rudeness characterizes how UA treats its customers. For example, it was clearly printed on my e-ticket that prepared meals would be provided, but what they do not say is that you first have to ask about the meal (flight staff never mentioned that food was even available), and then you are told to look at the menu if you want to purchase any food. The same goes for WiFi which they claimed was available, but did not work even on a flight within the mainland US. As for entertainment, I am sure that you could have a great selection, but they charge you for watching everything and anything, including TV programmes. Inflight staff were rude beyond belief. Aside from behaving as though they were doing you a favour by even noticing that you were on the flight, several of the staff would openly talk about and complain about passengers within hearing distance of the passengers themselves. I have flown on some of the European discount airlines such as EasyJet, but I would gladly take 4 EasyJet flights to get to a destination than ever fly with United.","","Solo Leisure","Economy","Vancouver to Quito via Houston","3.0","3.0","1.0","1.0","1.0","3.0","1.0","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michael Asher","Turkey","2014-07-01","Travelling from Alanya/Gazipasa to Istanbul via Ankara the first disappointment was that there was no online check-in. At the airport you are allocated a seat which cannot be changed as the system doesn't allow it said the young lady on the desk. No lounge but such a small airport and only one or two flights a day hardly warrant it. In fact the Turkish Airlines printed timetable doesn't even list the flights there. I went into the airport shop for a can of Coke but at TL 7.25 decided it was too much of a rip-off. No priority boarding so a scramble at the gate. Flight operated by Anadolujet was comfortable and a sandwich and water tea and coffee served. At Ankara the domestic transfer passengers were sent straight into the departure area which meant no second security screening. But inside I discovered my next sector was delayed and the Business Class lounge was outside so I could not reach it. Luckily the delay was not long and soon we were boarding. They made an announcement about pre-boarding but then just let everybody go through. Full flight and had another sandwich and cake. After landing at Istanbul we had to sit on the ground with the engines running for 15 minutes before a gate was available. My luggage was the last up - seems they don't use priority tags at Alanya either. But at least I was able to go to the airport shop and buy a can of Coke for TL 1.75!","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","I Russell","Ghana","2014-07-01","I was very disappointed with Turkish Airways. My flight was delayed from Accra to Istanbul resulting in me missing all my connecting flights including my flight to Barbados from Gatwick. The staff at Istanbul were extremely rude and unhelpful resulting in me having to speak with the supervisor. They would not help with rebooking my connecting flight to Barbados which I had to pay for myself plus overnight accommodation. My luggage got separated at Gatwick which compounded my disappointment with Turkish Airways.","","","Economy","","1.0","3.0","1.0","4.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","X Sim","Singapore","2015-06-22","I left for Detroit on a SIN-HKG-ORD-DTW flight on 7 June 2015. The two legs to HKG and ORD were fine, in fact, I arrived a hour ahead of schedule in ORD, giving me a comfortable 3 hours transit. The incoming aircraft for my connection ORD-DTW came in a hour late, and by then we were caught in the storm and flights were grounded. We boarded the aircraft twice, and were told to deplane. Eventually the flight was cancelled. A 3:50pm flight to get me from ORD to DTW, I was still in ORD at 930pm. I can't get my checked bag as there is no procedure for that, and it will be on the next flight out to my final destination. We were given discounted hotel coupons, and I was rebooked on a 4:07pm flight the following day. As it was only 4 hours by bus from Chicago to Detroit, I decided to take mega-bus rather than to fly, and thank goodness I did that, because the rebooked flight on the next day was again cancelled due to air control issues! My bag actually arrived at Detroit earlier than I did, and I had to make a trip to the Detroit airport to get it. My woes didn't end. 10 days later, I was going to get back to Singapore from Reagan (DCA-ORD-HKG-SIN). At Reagan, I couldn't check-in, because my entire itinerary was cancelled. I didn't get a reason for the cancellation, and got rebooked on the same itinerary. Alright never mind that I have middle seat for all 20 hours flight. At ORD, I tried to see if there are other seats available at the gate, and the staff was very rude, and unhelpful. ""There are only middle seats available, what do you expect me to do?"". She did not even try to look at my tickets. If she had, she would have seen that I got rebooked on economy plus, and telling me that would have made me feel better about the 15 hours flight. Onboard the plane, I was lucky, and only the aisle seat on the row behind me was occupied, and I was able to have a restful flight on a window seat. Why was the staff at the gate not willing to even look at my ticket? She didn't even look at her screen to check. ","Boeing 777","Solo Leisure","Economy","Singapore to Detroit via HKG/ORD","1.0","2.0","3.0","2.0","1.0","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Len Gensburg","United States","2015-06-20","This was very much a bare boned flight. There was no in-flight entertainment. At the last minute, as part of the closing doors announcement, the flight attendant announced that entertainment was only available through the United app, which she stated should be downloaded while we were on the ground. I'm fairly certain there was a charge for the entertainment, plus a charge for the necessary wifi connection. The premium economy was okay. It did have extra legroom and more recline (my big issue) than regular economy seats, but the width was barely adequate. And the aisles seem to have gotten narrower since I last flew on a plane. The only food available was for sale. It felt like the old time trains with someone hawking food and drinks throughout the trip.","","Solo Leisure","","San Francisco to Boston","3.0","3.0","4.0","1.0","","3.0","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Hashem","United States","2014-06-25","Flew non-stop Houston to Istanbul in Comfort Economy. I had low expectation however it was a pleasant experience. From check-in to boarding the process was well managed. I was greeted with a smile while boarding and found the Comfort Economy area quite spacious. The seats were 2-3-2 with decent cushioning leg room foot rest and in seat IFE. The seats did not allow reclining for a comfortable sleeping position but let's not forget it was $350 more than basic economy fare. Here is the more pleasant part: the cabin crew were full of smiles and were pleasant. No attitude or doing the passengers a favor type behavior. The food service was good and well portioned. I don't get this much polite and pleasant service in business class of major US carriers! The arrival at IST was timely however we parked at a hard stand. The airport was very busy however unlike major European and US airports (JFK LAX etc.) lines moved rather fast.","","","Premium Economy","","8.0","4.0","5.0","3.0","2.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","I Konstantinidis","France","2014-06-23","I have flown with TK a couple of times this year. The majority of flights are disappointing. Most recent flight was on 20 June 2014 from Riyadh (KSA) to Paris (France) via Istanbul. Leg 1: TK141 was delayed (as usual). Flew with an old A321. Very tired and dirty. Business class seat was an economy seat. Most of business class passengers complained about the seats (it was an overnight flight and most of us wanted to sleep - but it was impossible). Crew was ok - nothing exceptional (typical TK). Food was average - I am really wondering why they have the-so called ""Flying-Chef"" on board. Leg 2: TK1821 was delayed as well. Flew with a new A330-300 featuring the new business class. Much space and a fully flat bed. Although business class cabin is spacious it is not sophisticated at all. Cabin was dirty. Food was just ok. Crew was unprofessional and rude.","","","Business Class","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mark Shilkrut","United States","2015-06-20","The boarding was ordered. The airplane was shabby with extensive signs of wear and tear. The seat was dirty and sticky, but relatively comfortable. No PTV. Asked for the advertised sparkling wine but was told they don't have it and instead was given cheap white wine in minuscule plastic glass. Twenty minutes after boarding we were told that there is mechanical problem with the aircraft and were told to go to customer service. Since it was almost midnight, there was only 1 customer service representative for almost 300 passengers. Called their call center and was given last seat on the last flight departing LAX this night. It was economy middle seat in the rear part of the aircraft. Missed my connection to CMH in ORD. Customers service in ORD is awful. Representatives are not competent and are arrogant. Was told by one representative that no flight to CMH available today. When insisted (I am a Gold Premier) they found me seat on American flight but told me that I need to pay 374$ for this 50 min flight. I refused, and asked them to put me on the next available flight which was departing 12 h later. They refused to give me a hotel voucher or meal voucher. I went to customer service in the terminal 3 and they gave seat on flight that was scheduled to depart 8 h later but put me on the waiting list. I waited 4 hours at the gate and finally there was a seat on one of the flights. I wonder how this company is continuing their business with such an awful customers service, unreliable aircrafts and such a bad treatment of their loyal customers.","Boeing 757","Business","First Class","LAX to CMH via ORD","1.0","3.0","2.0","1.0","1.0","1.0","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Paul Rutledge","Germany","2015-06-20","An old plane with a very poor entertainment screen. The system had to be rebooted several times and then the film didn't run smoothly. If this were a budget airline, then they'd be doing fine, but it's not. Cabin staff were sometimes friendly but overall I had the impression that they were just doing their job. I just thought they weren't really that professional compared to other airlines. United Airlines have some catching up to do if they can.","Boeing 767-300","Couple Leisure","Economy","Newark to Amsterdam","4.0","3.0","2.0","3.0","1.0","1.0","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Tushishvili","France","2014-06-23","I had return flight CDG-TBS-CDG via Istanbul by Turkish last month. The service overall was really excellent. The food was very good nicely presented and tasty. Cabin attendants were professional in all flights nothing to complain about. Seats are ok for a couple of hours flights with the overhead screens and consequently limited entertainment. I have three observations for improvement: 1) The Business lounge in Sabina airport is very unpleasant a box size room with no edible food available. 2) The Ataturk airport (I had it for return flight) was extremely busy and flights are usually delayed for 30-45 minutes. 3) I observed that the light in cabins during the boarding catering (almost two hours) and landing was extremely bright (it is annoying when there is late evening or night flight). In general Turkish and Lufthansa are the best choices for Tbilisi.","","","Economy","","8.0","4.0","5.0","5.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Eldem","Canada","2014-06-23","Flew from IST to ESB on A321. The Business class configuration is typical of the European short haul flights with the middle seat left empty. Legroom is limited and hardly an improvement over Economy. Aircraft was showing its age and as with all TK flights I have been on the air was stuffy and stale. Flight attendants came across as aloof and did not seem to be interested in engaging with the passengers beyond the most basic requirements of their duties. Good meal service for a short flight. There was moderate turbulence throughout the flight resulting in spilled drinks. The FA's did not bother to clean up the spill on my table even though it was evident at the time they collected the meal service. The crews on TK really need to improve their English skills as their announcements are barely understandable and would represent a real concern in the event of an emergency. As well my experience on all of TK flights leave me questioning the safety culture of the FA's as they tend to ignore basic in-flight safety breaches such as passengers standing up while the aircraft is taxiing and leaving their tables down during takeoff and landings. The flight left late due to congestion at Istanbul airport but was otherwise uneventful. Their domestic service is clearly superior to North American and many European carriers and is certainly good value for money. With some attention to cabin service and improved FA performance this airline can easily maintain its status as Europe's best but has a long way to go to compete with Asian and Middle Eastern carriers on long-haul routes.","","","Business Class","","4.0","1.0","2.0","3.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Shearon","United States","2015-06-20","As a loyal United Airlines customer, with Global Service status for years, that following experience has helped me realize United neither values my business nor cares about my experience with their company. On May 29th my direct flight from Dulles to Kuwait was diverted to Istanbul. The pilots timed out and passengers were stranded for over 12 hours in Istanbul- with no Turkish visas nor United staff to re-book and assist with hotels (United has no service in Istanbul, agents were eventually flown in from the Middle East). Indeed diversions are neither planned nor pleasant; however, passengers anticipated United would have had a contingency protocol in place for such events. After being left to fend for ourselves, and spending hours on the phone (international roaming) with customer care, passengers finally reached Kuwait the following day to ultimately learn that the remainder our respective original itinerary were canceled meaning onward travel and return flights to the US had to be re-booked. Shockingly, United did not apologize for the inconvenience and (as of today- eg. 23 days later) has not offered to reimburse visa-on-arrival fees in Turkey nor the international roaming fees passengers encountered while trying on the phone with United’s “Customer Care” team. Furthermore, all passengers paid for the flight from Dulles to Kuwait, boarded the flight from Dulles to Kuwait, and apparently since United diverted to Istanbul, zero miles for the Dulles to Kuwait leg will be applied to passengers’ account as credit toward their annual status - seems unfair if United accepted the payment for the flight and we all boarded the flight. After over a dozen conversations with “Customer Care” leading all the way up to the Senior Manager for Global Services, I am deeply disappointed to say the agreed upon follow-up that was supposed to occur 5 days ago has not. The Senior Manager did have one of his subordinates send an e-mail stating they will be in contact as soon as they reach a conclusion to my request. Wouldn’t it have been nice to receive a message stating “Thank you again for continued business and patience, we value your business and as a customer and respectfully offer our apologies for the inconvenience, reimbursement for the incurred expenses, and credit of the earned miles” ? ","","Business","Business Class","Washington Dulles to Kuwait","1.0","1.0","1.0","2.0","2.0","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Rakow","United States","2015-06-19","Domestic First Class/International Business Class, ORD-EWR-MXP. Purposely booked a 2 hour connection at EWR given United's timeliness issues as of late. United changed the flights shortening the connection to 1hr 20. Called and had changed to a 3:25 hour connection. Stated I did not trust United with the shorter connection despite it being legal when challenged and the agent made the change without further comment. The outbound flight was late due to weather. Unfortunately all other EWR flights were showing on time as was the departure to MXP. Little communication from gate staff in Chicago. Arrived over 3 hours late in EWR with departure to MXP showing on time. After a sprint to the connecting gate, the MXP departure pushed back multiple times and we finally boarded about an hour an a half late. Typical ‘old United’ flat bed which I like better than the Continental flat bed as it seems to have more leg room. Pillows and blankets have been upgraded. Ordered my meal on a tray in one go so I could sleep and all but dessert was delivered when everyone else was getting their first course. Food was decent, much better than old United. IFE is sparse with less content than a few years ago but I have gotten in the habit of bringing my own and the power at the seat kept everything charged. Cabin staff basically disappeared once the meal was served – no one coming through or replenishing water. They appeared about 1:30 before landing for the breakfast service. We arrived about an hour late but the bags were delivered in a fairly timely manner and all of the bags arrived. My return was cancelled and I ended up on Lufthansa all of the way back. Much better, especially seat comfort and reliability, except for the food which I always find a bit odd on LH. Frankly, I am starting to pick other airlines when I am in business class and I have the choice. In my opinion, United has become very undependable, both from a timeliness and baggage delivery standpoint, since the merger. Much of the US hub counter staff is now outsourced and they are of little help when something goes wrong. The hard product and service is average to slightly below average. Economy Plus on UA is still great value but I am starting to avoid United when flying on an expensive ticket or an itinerary requiring connections.","B737-800/B777-200","Solo Leisure","Business Class","Chicago O'Hare to Milan via Newark","3.0","3.0","2.0","3.0","2.0","2.0","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Moreno","Mexico","2014-06-23","IAH-IST-IAH. Airline has one of the freshest services on board. Food is tasty and abundant so is beverage service but this is not very diverse with brands. Seat pitch in PE is huge. The only big issue is customer service.","","","Premium Economy","","8.0","3.0","4.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Bilgin Can","","2014-06-23","IST-LAX flight. It was a B777. The seats were extremely comfortable compared to other transatlantic flight I took over the year (i.e. Mostly Austrian and Lufthansa). The service was excellent. The staff friendly and the food delicious. The plane seemed to me just out of production and the IFE was much better than what I am used to with Austrian (which I prefer generally for financial reasons). The only complaint would be the price you have to pay for THY flights. It is generally 50% more than what Austrian offers.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Paul Hanson","Australia","2015-06-19","Previously we flew United to the US in August 2015 - Sydney to SFO, SFO to LAX, then LVG to Sydney via SFO. No problems, no delays, no cancellations. This past May we flew again to the US with United. I have to admit that this time I was concerned as I had read many bad reviews about the airline. We had also requested upgrades on all flights to Business First and had been approved on our outward and return flights. Then my fears were realised when one hour after checking in online for our flight to SFO I received an email informing me the flight had been cancelled due to the inability to find a crew to fly the plane from SFO to Sydney. After a frantic call to United we were put on the LAX flight which left 2 hours earlier the next day. Of course we lost our upgrade but the customer service rep was good enough to put us in Economy Plus at no charge. Again my fears came back when we were at the airport to be informed that the flight was delayed due to the inbound flight being delayed at LAX. However that said the pilot was able to make up time in the air and we actually landed early in LAX and easily made our connecting flight to New York. This was the only problem we encountered with United on this trip.","777-300","Couple Leisure","Premium Economy","Sydney to New York via Los Angeles","6.0","3.0","4.0","4.0","4.0","3.0","4.0","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Eldem Tayfun","Canada","2014-06-20","TK21 PEK to IST. Orderly and on time boarding. Was asked to relocate to a different seat than the one pre- assigned in order to accommodate a passenger with physical disability. Ended up in a window seat as no other aisle seats were available. The Purser tried very hard and apologized profusely. A warm approach I am not used to receiving from TK FA's. Cabin as with many TK flights very warm and air stale. Comfortable lie-flat seats with plush blanket and soft pillow. The shell style seats do not offer much storage room and are narrower than other business class seats. Attentive service throughout the flight with FA's frequently checking on passengers. Good meal and wine selection although main course was somewhat tasteless. AVOD system with 20 inch screens and a wide selection of movie and music options although somewhat dated. The highlight of the flight was the free WiFi which is a very nice touch. Overall a pleasant experience.","","","Business Class","","7.0","3.0","5.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Svetlana","Canada","2014-06-20","TK 0035 IST Ataturk-Montreal June 17 2014. Booking the flight one month in advance: both my travel agent and I tried to secure an exit row seat. I expected to pay for it. The airline was impossible to reach from Canada. At check-in the seat selected by the travel agent was changed to an unacceptable one. A request to upgrade for business cabin was denied. On the ground at Ataturk a long and very slow line-up in the corridor just to enter the gate (an additional security check - we have gone through the passport control as well as the security already). Not a single seat available. The security agents behaved like Canadian immigration officials interrogating people about purposes of their trips but no information was going into computers. Younger people were sitting on the floor older ones standing there with their bags looked tortured already. The plane was jammed full. The seats in Economy were really cramped no legroom (a 10hr flight). Rude FA's and completely devoid of smiles. Dismissive and unhelpful to boot trying to ignore passengers as much as possible. Dirty lavatories with pileups of used paper towels on top of garbage boxes no toilet seats available.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Farmer","United States","2015-06-19","Terrible plane for that long a flight, Too small - Too noisy! Boeing 737-900 Like most U.S. carriers = the flight attendants are average at best! They spend most of their time socializing with each other and not providing service to passengers. Flying today is just a glorified bus! Passengers are partially to blame, but the airlines are mainly to blame - Baggage fees, paying for meals and drinks, paying for more leg room ""economy plus"". Planes are dirty! Also, United has changed its Frequent Flyer Program and is no longer #1 in my opinion! Loyalty is no longer rewarded. It is all how much you spend for a flight!","737-900","Business","First Class","Honolulu to SFO","4.0","3.0","3.0","2.0","1.0","1.0","1.0","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Billie Bowman","United States","2015-06-18","I flew from Sacramento to San Antonio through Denver for my sisters funeral. Not the best time to be delayed by a full hour and have to rush to the next flight just to make it before doors were closed. They excused themselves saying it was the weather. But here it is 3 weeks later flying home and not only was my first flight delayed but so was my second flight. There was no room for all the luggage and people had to put 5hem under the plane. While I am delayed my spouse is driving 3 hours to wait an hour. I had to feed my children in the airport expensive cheap food. Never again will I fly United. They need to quit booking flights till they can get their seating under control and their flights timed right. They need to get their act together big time..","","FamilyLeisure","Economy","San Antonio to Sacramento via Denver","1.0","2.0","2.0","1.0","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Wade","United Kingdom","2014-06-20","I flew Dublin - Istanbul - Doha - Istanbul - Dublin. Business class seats are very uncomfortable with minimal recline think BA Club Europe. Crew would rather be at home no eye contact or smile. EN Route from IST-DOH I was the only person in business class and had to ask the captain and 2 female flight attendants to lower their voice they were literally shouting and laughing it was a 00.35 departure so I wanted to sleep they did not dim the lighting. On the return leg DOH-IST I managed some sleep but was woken by the inflight chef snoring in the seat next to me. IST-DUB I slept through the meal service when I woke I tried to get some water but no one came from the bell I went to the galley which was deserted. There were two flight attendants serving economy class someone came from economy class after about 10 minutes to help me. There is no priority boarding for business class. Great lounge in Istanbul.","","","Business Class","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Graham Thompson","South Africa","2014-06-18","Flew TK041 from Johannesburg to Istanbul on 12 June. The flight was full and as a result it was one of the most cramped flights I have experienced. Not for the faint hearted. The major issue is the A330's they use on the route are old and tired. The upholstery was worn through and coming apart from the seats. Very tacky for an airline striving to be one of the world's best. There was minimal leg room in fact on sitting down my legs were already jammed into the seat in front. I don't think I would fly with them again - will probably take the longer route via Dubai. Emirates' seats have far more leg room on the 777's. The service itself was great it was just the planes that were awful!","","","Economy","","4.0","1.0","4.0","4.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L. Whitwam","United Kingdom","2015-06-17","We were due to fly from Orlando to Washington yesterday. The first flight was cancelled due to bad weather. We were offered a later flight which was late, but assured by United customer service personnel that the Manchester flight knew we were coming as we would make it. I ran from one flight to the other, arrived 10 mins before take off to be told we would not be allowed on the aircraft, which was standing on the tarmac. We then waited in line 2 hours 40 minutes at United customer services to be told all flights to Europe were full and we were booked on separated seats on the flight 24 hours later with no hotel, just 21 dollars of food vouchers. Never again!","","Couple Leisure","Economy","Orlando to Manchester via Washington","1.0","3.0","3.0","1.0","2.0","1.0","3.0","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Robert Kmen","United States","2015-06-17","Onboard UA 113, MUC-IAD. Full disclosure - I am a UA Gold Elite, I want UA to succeed. I made a last-minute change to my reservation. This occasioned a major problem that wasn't picked up until after I had arrived at the Lufthansa Senator Lounge. It took LH staff over 30 minutes to resolve, but in the end, I am sitting comfortably onboard. Boarding was efficient and smooth, and my seat (exit row 28L) is perfect. We pushed back 5 minutes ahead of schedule. The cabin crew have been particularly attentive, efficient, and friendly. Beverage and meal service were quick. My only complaint is with the new economy drink and meal service. Although the inflight menu continues to list sparkling wine as available for purchase, the reality is that in economy, champagne is not to be had for love nor money. This is a discrepancy that should be resolved, either by changing the information in the inflight magazine, or preferably, by restoring this purchase option. In any event, I will continue to fly and enjoy United Airlines.","Boeing 767-400","Solo Leisure","Premium Economy","MUC to IAD","8.0","5.0","5.0","2.0","4.0","3.0","5.0","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Donald Spencer","United Kingdom","2014-06-16","EDI-IST 31st May. Very New 737-800 with latest IFE system. Very comfortable seats. Excellent economy class food. IST-ERC 31st May. Old A321 Very cramped poor seats but short flight. 11th June ERC-IST. Again old cramped A321. IST-EDI Another very new 737-800 great seats excellent food again. Cabin staff on all flights very good. All flights on time.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Patrick","Austria","2014-06-16","VIE-IST on A330. Flight was overbooked in Economy. Although seats in Business Class available it was not possible to upgrade against miles or cash. Cabin chef extremely rude to ground staff and me. I am Elite (star alliance gold) member with the TK programme Miles and Smiles and we were seated in two cramped middle seats - this is how TK treats loyal customers. Worst experience for a long time. Inflight entertainment not updated since January.","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Krishnan Sureshkumar","United States","2015-06-16","On May 21, 2015, four passengers from my family traveled from Atlanta (USA) to Chennai (India) via EWR and ZRH by United Airlines. We each carried one small carry on bag. The airline refused to allow any of our carry on bag. We were carrying several prescribed medicines and one casual dress to use if there was any unexpected flight delay/cancellation. The airline reps were telling us that there is no space to put any carry on baggage. We begged them to allow at least 1 small carry on baggage instead of 4 carry on bags as we are international passengers and they refused it. They were so rude. They even threaten to call police, if we don't follow their instruction to check in the carry on bags. They were even forcing us to reschedule our international travel to with our carry on baggage. Finally, we did our international travel without any carry on baggage. We make international trips every year for the past 30+ years and United Airlines is the first airline that has forced us to do international travel without a carry on bag. ","","FamilyLeisure","Economy","ATL to ZRH via EWR","1.0","2.0","2.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Walter Mahan","United States","2015-06-16","Nickled and Dimed to death in First Class. I purchased First Class Tickets from Honolulu to Chicago via LA x2 persons for about $4000 in March 2015 there was no mention of $50 fee for Lounge privileges per person per visit . A meal was offered - Salmon salad. I asked for some more dressing (1 small container only was given for a large entrée salad) I was told they do not send extra dressing for an entree salad. It may seem like a small thing but it just indicates how cheap they have become. Employees good, policy's very bad. Every employee I came in contact was pleasant and helpful.","737-900","Couple Leisure","First Class","Chicago to Los Angeles","1.0","3.0","3.0","1.0","1.0","3.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Boyce","Canada","2014-06-13","Flew TK18 Business Class from Toronto to Istanbul on May 6th code share flight with Air Canada where the ticket was slightly less than through Turkish. Departed on-time. The flight crew were superb attentive and bi- lingual. Great selection of Turkish newspapers including English-language editions. During the over-night flight my wife awoke: A flight crew member immediately came to her to see if there was anything she needed. Food was good as were the entertainment selections. The food and drinks were well presented including “candlelight dinner high above the clouds.” The bathroom was kept clean through-out the flight the fresh flowers inside and immediately outside were an unexpected touch. Only complaint was the lack of expedited customs upon arrival. Will fly with Turkish again they certainly provided a high quality international flight.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Dougherty","United States","2014-06-12","Recently flew Istanbul to New York City in Business Class using United Air Miles. Very comfortable seats which allowed a potential good sleep. Food excellent though it took a long time to serve and we all were anxious to sleep it was evening. There were two problems: the restroom was filthy from the beginning of the flight. Floor was sticky trash overflowed the bins and was on the floor. When I told Flight Attendant I don't believe she really understood. She told me to use the restroom in Business Class but this was in Business Class. Second problem was it seemed families with young children (infants and toddlers) were invited to use Business Class as a free upgrade. This was nice for them but having two screaming youngsters for several hours was hard on the rest of the passengers. Turkish Air has a great reputation so this was a disappointing flight. Check the bathroom!","","","Business Class","","5.0","5.0","3.0","5.0","3.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Chaht Kumar","United States","2015-06-16","I sat in the airport waiting for 13 hours because of a ""mechanical problem"" in the plane that I was suppose to take, and then after the tremendously long wait they cancelled the flight and sent everyone home or told them to sleep in the airport. Told they would get another aircraft as soon as possible. Once we did get on the plane the service was terrible, the flight attendants were not nice at all, and the space was much too cramped compared to other airlines that I have taken.","","FamilyLeisure","Economy","Newark, New Jersey to Delhi, India","1.0","1.0","2.0","1.0","2.0","1.0","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Robert C. Gilpin","United States","2015-06-16","Delays at every stop, no time to catch your next flight without double time effort. Hard to do with a fractured hip. When told to the check in assistance I was told there were no other flights available, and not nicely. No offer to arrange transportation. I will find another airline for future travel.","","Couple Leisure","Economy","Cincinnati to Chicago","3.0","4.0","2.0","","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Michael Filnhals","Austria","2014-06-10","VIE-IST-TLV-IST-HAM: Outbound flight from VIE to IST with A 330-200. Much legroom excellent food freshly squeezed juices and very tasty hot meal. Flight attendants were smiling and friendly and did a great job to complete a full service within 2hrs 45 min. Flight left on time arrived on time in IST. Smooth check-in and boarding in Vienna. Transfer at IST airport very easy. Plenty of shops and restaurants the only downside is that there was no airbridge available for the next flight to TLV. No seats available at the departure gate and very cramped. Flight from IST to TLV was excellent. Brand new A321 with personal TV on each seat. Again FA's very friendly and they served a hot meal in the middle of the night (flight was 1 hour 40 min). Return flight from TLV to IST again a very new plane flight left punctual at Ben Gurion airport FA's smiling and friendly all the time. Again a smooth transfer at IST connection to HAM. Older aircraft from IST to HAM but enough legroom even in Y- class. I have no doubt to recommend this airline. Especially the catering and the onboard meals are fresh and tasty from Turkish Do&CO. Turkish is much better than most of the European airlines. Will choose them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Jacobson","United States","2014-06-10","We recently flew from Chicago to Istanbul to Tel Aviv. The experience was very positive but where Turkish Airlines really stood out was in providing gluten free meals. They were of excellent quality and out of four major meals there were no repeats. Really beat the standard white rice and dry white chicken most airlines serve every time. It helped make a long trip easier.","","","Premium Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Enrique Simeone","Belgium","2014-06-10","BRU-IST-BRU 1 class both legs Boeing 737-800 great C configuration. Good efficient check in and SN lounge not as good as BA which was the usual lounge in BRU. Boarding a mess but once on board rather good service comfort and tranquility Two remarks on board though menus are getting very boring if you fly TK often as I do on European routes and bathrooms are used by everybody and FA do nothing to stop it! Third remark is BRU boarding which is always a mess! Arriving in ST when C pax a bliss due to the fast track on arrivals. Will recommend and use them again already book the next 3 trips!","","","Business Class","","10.0","5.0","5.0","2.0","2.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Spellmon","United States","2015-06-16","Flight from Newark Airport to Aruba.  The airport was congested, dirty and slow.  Made reservations and seating arrangements for 4 family members and when we got our boarding passes, all of us were scattered in other seats. They would not change them even though I had reserved them 2 months prior.  The seats were tight, cramped.  No WiFi unless you purchased it.  No TV or movie on flight.  Only free food items were coffee, tea, water, soda.  You had to buy everything else if you wanted something to eat, even a cookie! I will never again use UA. ","","Solo Leisure","Economy","Newark Airport to Aruba","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lilian McPhee ","United Kingdom","2015-06-16","Took one of the first flights from Newcastle to New York Newark, was very disappointed on size of plane for long haul, one aisle for both trolley and visits to the loo as well as trying to stretch your legs on a 7.5 hours flight was nearly impossible, plus being near the toilets means being squashed with people leaning in to let people past them. Will continue to travel either from Edinburgh or Manchester with other airlines.
","","Solo Leisure","Economy","Newcastle to New York, Newark","2.0","2.0","3.0","2.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Karen Adamthwaite","Australia","2014-06-08","We flew from Rome to Istanbul business class staff food and aircraft were excellent no complaints on this 3.5 hour flight. We then had a two hour wait for our flight to Hong Kong in premium economy on Turkish Airlines. Again everything was excellent. Only thing I could say they should get their boarding process more efficient. Everyone was seated near the boarding counter (flight full or nearly full) we had been sitting there for an hour a person came in and told everyone to move we thought the gate had changed. No. We were moved outside the door past another counter and then had to line up show our boarding pass which part was torn off and then had to sit back where we were originally. Sat there for an hour. After all passengers were seated back where they were the staff member then proceeded to zap all the boarding passes it seemed like 6 times. Why I don't know that is usually done in one process. We then lined up in lines marked A B C D and then flew to HKG. Great flight service and nice clean planes.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Binu John","India","2014-06-08","Delhi to Istanbul was terrible. Old flight with bad quality of seats. The entertainment system was not working for the whole flight. Asked for water as it was peak summer and did not come until the beverages started. The crew were curt. Flight from Istanbul to Sweden was better quality but again food was pathetic. Sweden to Istanbul food was bearable. Istanbul to Delhi - again entertainment was not working. Never again will I take this flight. Thankfully there was 1-2 crew members who were a bit courteous else would have given a single star on each parameter.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sandra Klein","United States","2015-06-16","We have flown on United almost exclusively for the past few years, a half dozen times per year. This last trip was the last straw. On the way there, at DCA, there were two agents for about 150 people waiting to go on various flights. It took us a good 45 minutes to get through ticketing and baggage. We missed a connection because the
crew was still in transit to the airport and we took off hours late. Of course our luggage did not make it. It arrived at our hotel 3 days later. Our flight home was cancelled a few weeks before, so we were forced to take one at 8am, which meant waking at 4.30 am. We arrived at the airport, boarded, and were taken off the plane as it did not pass inspection. The flight was then cancelled and the next one was at 8pm, arriving home at midnight. We went to the customer service desk with all 300 other passengers but decided to go to another customer service desk. The agent was nasty and sarcastic to those in front of us, and to us. We had to fly to a city 2 hours from home - giving up our first class seats- and rent a car to get home, uncompensated. But we are experienced, since the same thing happened a few months ago with United. ","","Couple Leisure","Economy","","1.0","3.0","2.0","1.0","","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Victor Hernandez","Mexico","2015-06-16","Our flight was scheduled for 14.23 from Houston to Mexico City. We started getting delay messages every 15 minutes till we were boarded at about 6.30 only to be told that we should wait in our seats for the airline to send pilots.  I could not believe we were boarded when there were no pilots in the plane.  Since the plane had
obviously not been cleaned upon arrival from the previous flight we were instructed to leave the plane with all of our personal belongings and wait in the tunnel that leads from the terminal to the plane for a security inspection.  After the cleaning was done we were instructed to board again to wait for a pilot to arrive. When the
pilots did arrive they decided the plane needed refuelling so again we should wait a while for that to happen. The flight finally took off at around 8.00 at night.  One of the flight attendants was doing his best to help lift the mood, another was authoritative and uninterested.  I have learnt my lesson, no more United for me.","","Couple Leisure","Economy","Houston to Mexico City","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Hall","Australia","2014-06-05","Critical flaw - staff do absolutely nothing to enable best possible chance to make connecting flights. TK feeder flight late leaving Antalya late arriving IST bus 10 minutes around tarmac as no airbridge! No staff waiting to expedite transfers. I am a regular traveller and always every attempt is made to enable connections. It's basic. TK international flight also delayed so not leaving for one hour - staff just tore up my boarding pass rather than even attempting to get me on board! The implication was significant.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Pourrat","Saudi Arabia","2014-06-05","I've flown with Turkish 4 times since Jan 2014. This weekend (29 May to 1st June) I flew with them again from Riyadh to Geneva and return. First flight Wednesday night was crowded but boarding went well and was relatively quick. Onboard the plane was not clean the supposedly red seats were much more black the carpet was dirty and entertainment system outdated. Flight attendants were rude. The food as usual was quite good. Landing at IST was ok. Airport is not the nicest but not bad. Nevertheless I still do not understand why you have again to go for a full security check while in transit. Then we boarded for GVA starting with a bus ride crossing the taxiway and queuing. The plane was again outdated and not clean at all. Again flight attendants were not smiling and the entertainment system did not exist. Yesterday I did the same trip back same conditions same services same outdated planes.","","","Economy","","2.0","2.0","1.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Williamson","United Kingdom","2015-06-16","5/6/15, DEN-GRR, A320, First Class, seat 1F.  Was meant to be an AA with BA Avios points, flight however it was delayed and would have meant missing a connecting flight so was put onto this direct flight.  Seat was very comfortable with plenty of width and legroom.  No Pre departure drink offered and crew were not that friendly, though attentive, chewing gum the whole time which I think looks very unprofessional.  Drinks topped up regularly through the flight.  Meal was excellent also. No entertainment was provided.  Arrived on time.","A320","Solo Leisure","First Class","DEN-GRR","9.0","5.0","4.0","5.0","1.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","David Ho","United States","2015-06-15","We booked United from Toronto, CA to Albuquerque, NM as a family with a 21 month old baby, 3 months ahead. They not only changed the flight 2 months later, they failed to put us on an earlier connection flight, so we had to wait 4 hours in Denver airport with a baby. No special consideration, tried to check in early online and could not do it due to change of flight schedule. Couldn't get seated together, no help from a flight attendant. We will never fly with United again.","","FamilyLeisure","Economy","Toronto to Albuquerque","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Simeone Enrique","Belgium","2014-06-04","BRU-IST C class Airbus 330. Good check in and sn lunch. Very busy day at Zaventem full everywhere sn class leaves much to be desired. Boarding messy but once on board all went very smoothly. Food not that great hardly changed the menu and flew them at least 6 legs just this year. Passport control for C class pax a dream and good delivery of bags. All in all good will use them this coming weekend again.","","","Business Class","","5.0","5.0","5.0","2.0","1.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","V Anderson","United States","2014-06-04","BOS-IST-BOS. The flight was fine but ground crew in both Boston and IST were uncommunicative unhelpful and more involved in talking with each other than in helping passengers. 4 hour delay leaving BOS with promises to update ""in 15 minutes"" no further info for an hour. Nasty little sandwiches provided around 2am but not enough bottles of water to go around. I travel a lot and I've never seen such an unprofessional ground crew. Boarding in IST chaotic. No announcements no signs. Constant ""security checks"" but no computers used so no real verification of identity info. Wanding being done incorrectly. Security staff asking passengers detailed questions about the reasons for going to the US where they were residing etc. as if they were US Immigration - but nothing going into computers to be transmitted to US authorities.","","","Economy","","5.0","5.0","2.0","5.0","5.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Max Ehrhardt","Japan","2015-06-15","United recently revamped their Economy food and beverage service on international flights. As much as I've ripped on United for flights to and from Japan (especially compared to their codeshare partner, ANA), the new system is a definite improvement. Beer and wine are once again complimentary (finally!), and the meal is doled out in three smaller ""courses"" instead of being dumped on your tiny tray table in one go. The food itself (cheese ravioli) wasn't bad at all, again much improved from my last trans-Pacific last year. It's a US airline, so you still have to deal with the occasional long-tenured yet disgruntled flight attendant, but overall I didn't hate the experience, which is saying a lot for a 12 hour flight in Economy on any airline. This review sounds kind of mediocre, but the thing is, the flight was also very cheap. With that in mind, the cost performance was impressive.","B787-900","Solo Leisure","Economy","DEN to NRT","7.0","3.0","3.0","4.0","4.0","3.0","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Bernard","United States","2015-06-14","We had no choice but to take United as it was a codeshare flight with ANA. This will be the first and last time we will take this terrible airline. To start with, no one even bothered to help us with the check-in process. When we called the nearest ground staff attention, it was like she doesn't want to do her job. On the bright side, she gave us a priority tag for our baggage. The problem didn't stop there. Even our in-flight experience was hell. The food was far from edible. It was my first time to encounter a long-haul flight where you have to purchase snacks for a minimum of $8.99. There were no individual screens for entertainment and the wifi wasn't working properly. Flight attendants were rude, yelling at passengers that they can't do this and that. ","Boeing 747-400","FamilyLeisure","Economy","ORD to NRT","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Arriens","Netherlands","2014-06-04","AMS-IST-AMS Business Class. Their Lounge at AMS has been reduced by 50% which can get uncomfortable during the busy hours. Food and beverages are scarce. But it's a clean friendly environment! A340-300 to IST just a few business class passengers. The seats are worn but not worn-out. I preferred a low calorie meal which turned out to be fish. The meal itself was good enough. We landed on time. My flight outbound from IST is always late no matter the weather. Late boarding late departure. My plane was already there! Service on-board was good. Business load [sold seats] was high. The best part of the trip is the CIP lounge!","","","Business Class","","6.0","4.0","4.0","3.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Steve Ralph","United Kingdom","2014-05-26","LGW-IST-CPT return. Great value flight. Check in at LGW easy and quick and very pleasant staff member. Simple flight to IST and a 6.5 hour wait with little to do. Recommend Cafe Nero for a really good cup of tea while you wait. Flight to Cape Town was reasonably pleasant but staff were a little sniffy especially the females. Food was fair but nothing special. Inflight entertainment was awful. Provided headphones were of the earbud type really uncomfortable and wouldn't stay in the ears. Sound quality was horrible. Return leg was an unsuitable for long haul plane which was full after it stopped in Joburg. The meal on take off was delicious. The staff on the return leg were one of the most hard working I have encountered making up for the poor plane. However the breakfast was served cold and was uneatable. Same meal was served on the IST-LGW leg and we declined it. Security check at IST on the return leg was horrible. One South African woman bleeped while going through the gate and was the subject of what I consider rough and unnecessary treatment. Would consider flying again but only if the price was right.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Muqing Yan","United States","2015-06-14","My flight from Beijng to Washington was delayed three hours due to mechanical reason (captain told us it was due to the energy generator, the light won't turn on). And we all missed our connection flight, UA arranged us a hotel but didn't tell us the hotel no longer send shuttles after 11 pm, so we took a cab to the hotel. The next morning my flight was cancelled! Would never take their flight again.","","Solo Leisure","Economy","Beijng to Houston via Washington","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Charles J Wedig","United States","2015-06-14","In June 2015, my wife and I flew from Milwaukee to LA to San Francisco, with two layovers in Denver. These trips on United were a nightmare.  One of these flights was cancelled and United made no effort helping us to get another flight, so we had to book an additional flight on Southwest, causing us to lose a day of our vacation. Two of these flights had delays of 45 and 40 minutes sitting on the tarmac waiting to get off the planes.  On one of these flights, the seating was cramped and the cabin was hot. Service on the planes was mediocre at best. United's response to these situations was that they were not responsible. Avoid flying United if at all possible.","","FamilyLeisure","First Class","Milwaukee, WI to Los Angeles & San Francisco via Denver","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Anders Pedersen","Denmark","2014-05-24","BUD-IST-YYZ-IST-BUD. BUD Ground services are horrible confusing and mean spirited towards the passenger. The inflight hard- ware experience is very good (seat toilets aircraft IFE etc.) but the human resources are like a lottery of low probabilities of meeting a winner or just someone to recall after a week…BUD-IST-BUD sectors on A319 and B737 respectively. Only 2 rows assigned for business class and the seats were economy seats. However with only two passengers for the 12 seats available space was more than enough and one could lay down stretched out by lifting armrests. As for B737 there were old but true business class seats in a 2x2 configurations in 3 rows). Flights on time. Excellent service on board. Champagne at take-off. Special meal ordered almost a year in advance was given. Three more hot meals were presented and given by FA who were proud of their many options. Thus I had cold seafood platter as starter hot salmon as 1st maincourse and as 2nd main course: kofta 3rd main course: pasta and 4th rice with giant prawns. Cheese platter of high quality. Good advice on wines. IST-YYZ-IST on Boeing 777-300. Perfect hardware (inclusive WiFi) and excellent food. However the staff (FAs) has a lot to improve on - Language Socializing Read and understand passengers minds and needs. They need to avoid speaking Turkish to ""all"" passengers and could recruit a bulk of international staff to beef up Spanish Chinese Vietnamese Thai French Arab and …English. The timing of service inputs need improvement. Sense of FA-humour is nil FA's avoidance of passengers is felt -– one could sit on the entire flight without being offered more than 10% of what are available.","","","Business Class","","7.0","5.0","2.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ron Greenberg","Canada","2014-05-21","TLV-IST-YYZ on B777-300. Staff were friendly and helpful for the most part. Great In flight entertainment with large personal touchscreens USB and AC ports. Free Wi-Fi offered. Seats were fairly comfortable and planes in great condition. Ordered a vegan meal (VGML) and got a vegan hot meal with dairy salads deserts and butter - however staff were helpful and replaced salad and desert with vegan ones. Food quality was good but nothing to rave about. Fresh squeezed juice pop and alcoholic beverages were offered. Overall satisfied and would fly again. Great value for only $850USD round-trip.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Curtain","Australia","2014-05-11","Istanbul - Singapore very enjoyable flight. The service was courteous and I was impressed with the help they provided to a young mother with their child. The food was excellent and the IFE had a good selection of music and movies. An excellent way to travel to Europe.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jan Erik DeWild","Netherlands","2015-06-14","We booked together, we flew together from Brussel to Newark and now we fly back tomorrow and I wanted to check in online. I am going mad. I am flying with my son and we have seats 40k and 43b. I can choose another seat but it costs 100 dollar per person. In this review I can choose travelling as a couple - we will see.","","Couple Leisure","Economy","Newark to Brussel","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Thibodeaux","United States","2015-06-14","Arrived in Anchorage to find out our that flight was delayed 4 hours and that would cause us to not have any connecting flights at all in Houston to New Orleans. For the four of us traveling they could not get us on any other airlines to come home either. We tried to get at least one person on a flight to New Orleans to get our vehicle but nothing. Finally got a flight to Lafayette 2 hrs away and we had to rent a car at the airport to go and get out vehicle and drive back to our destination. Not the way we wanted to end our vacation. Especially since we were suppose to be home since 8.45 in morning only 15 hours after leaving it ended up taking us 23 hours of traveling in total.","B747","FamilyLeisure","Economy","Anchorage, Alaska to New Orleans","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Curtain","Australia","2014-05-11","London Gatwick to Istanbul Sabiha Gokcen. A comfortable flight meal was acceptable. The service was courteous if not particularly friendly. IFE left a lot to be desired very limited selection of music. The only non Turkish Selection was classical.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Dillard","United States","2014-05-11","While planning a trip to Istanbul we decided on Turkish Airlines mainly due to low fares out of Houston. We booked economy and were a little concerned due to some negative reviews but we have no regrets but do have a few observations. Check in at Houston was fine we decided to upgrade to comfort class at check in there was no offer or signs we just asked. It cost us $350 each for one way but we are glad we did it. Roomy seats nice amenities and good food in comfort class. The in flight entertainment was not so great mostly older movies but we slept just fine. We had concerns about the temperature in flight and yes it was too warm. On our return from IST the check in was chaotic at best. Flight was fine food and amenities were about the same as comfort class so we are glad we did not pay to upgrade. Overall we would not hesitate to fly THY again.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","David Soto","United States","2015-06-13","This is the worse airline I have had the misfortune to fly. We have flown all over the world and this was both the worst planes and customer service in the world. Our first flight arrived in Newark, NJ. After being delayed over an hour we had to rush to the next gate and the flight was cancelled. With no notice and not even an agent there to give us further information we had to argue to get info and then get a hotel for the night. So there goes one more day. Then the second flight gets cancelled and we were stranded for another night and still no assistance. So now another day wasted day of our 4 day weekend vacation.","","FamilyLeisure","Business Class","Tampa to Portland, ME via Newark, NJ","1.0","1.0","1.0","","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Joshua Summers","United States","2015-06-13","I'm in the military and I travel a lot, if I had a choice of airlines to use it would not be United. Delays are a norm because of maintenance, luggage lost is all too common. To be frank I am getting to the point that I would rather spend money out of my pocket and use another airline especially when it pertains to flights home. If the military wants to use the chespest airline fof my inbound travel thats fine but not my family time. I'm going to spend up to 200 bucks out of my own pocket to not use United on return flights","","Business","Economy","Norfolk to Jacksonville via Washington","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Menn","United States","2014-05-08","This was the first time I've flown Turkish airlines so I wasn't sure what to expect. The flight from Houston to Istanbul was great and flight attendants were fantastic. But the flight from Istanbul to Houston was bizarre. I had to show my ticket stub 4 times to prove I was in the correct area (not just me everyone had to show their ticket stub) and they placed stickers on unoccupied seats so they could tell if someone changed seats. Turkish Airlines apparently has a weird policy of not letting customers upgrade to premium seating when seats are available. They spend way too much time monitoring the empty seats. They really made my trip feel cheap and uncomfortable.","","","Premium Economy","","5.0","3.0","2.0","3.0","3.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Talley","United States","2014-05-06","I read so many bad reviews of Turkish I was a bit sceptical when I boarded. The flights we took were round trip from Houston to Istanbul. I was pleasantly surprised by the entire experience. The plane was comfortable with adequate legroom in economy. Very good inflight entertainment system. Food was excellent. We especially liked that snacks/drinks during the mid-flight time (after first meal and before second) were all self service. Very convenient. My only complaint would be the lavatory got messy fast and never really felt clean. Flight out of Houston was one hour late out of Istanbul was right on time.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","I Bortolo","Australia","2015-06-13","We were very disappointed with the service onboard our United Airlines flight from Toronto to Sydney. Changes to our departure times were text to our phones while we were already at the airport. Ground crew were dismissive of passengers who asked them any questions and were more interested in personal discussions than getting their job done. The cabin crew were very underwhelming and not accommodating passenger requests, to the point where you were not allowed a second cup of coffee because they had cleaned up and put everything away. The inflight entertainment cut out for our side of the plane and crew were not interested in doing anything about it. After 4 resetting attempts, the screens worked again. This being our second flight in 7 days we were expecting a little more enthusiasm and pride in their work from crew members. Being seated in economy class and not up the front meant that by the time our meals were served they had run out of popular items and we were left without a choice. No apology from crew, we were met with there's none left and this is what you can have. No attempt to salvage the situation at all and since this was a 14 hour flight, it was a long time without food. Of course, we were welcome to purchase an assortment of onboard snacks at very inflated prices. We will not be travelling with United again as this has not been a pleasant experience at all. We did not get cheap fares and felt that they need to make an effort to encourage passengers to fly with them again.","","Solo Leisure","Economy","Toronto to Sydney","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Wright","Australia","2015-06-13","I'm a performer and I flew from Australia to LA without a hitch on another airline and then all the domestic flights I needed to catch were with United. I got five different flights whilst I was in the states and every single one of them were below standard and just absolutely disgusting. 4 of those flights were cancelled. The
staff were rude and inconsiderate, on flight 3 that ended up being cancelled I was sitting on the plane for hours and hours and was refused even a glass of water. If I ever travel back to America I will make sure I will never fly with such an inconsiderate company.","","Business","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Smith","United States","2014-05-03","Washington Dulles to Istanbul Business Class. I was re-routed from a cancelled flight onto this one and what a nice surprise it turned out to be. The flight arrived on time and the cabin crew were very polite. The service was excellent with on demand entertainment comfortable reclining seats to sleep in and a complimentary meal service. This was not at all like flying with the USA's airlines where the staff are usually brusque and rude and the service generally terrible. I very much recommend Turkish Airlines for long haul business class.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Foran","Canada","2014-05-03","IST-YYZ. Pretty much a good experience except that the overhead luggage storage was completely stuffed full as we boarded the aircraft. This created tension and stress as we did not want to store our belongings way down the aisle. We discovered that it was in fact the cabin crew that had plugged the overheads with their personal luggage and not even the crew from our cabin. I have flown with Turkish many times and I wish they would understand that little things like this do matter very much to the traveller.","","","Premium Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Robert","Canada","2015-06-13","UA 1615, June 9, EWR to SJU.  I am a Star Alliance Gold Member but that made little difference except for the use of the United Lounge in EWR.  On-line check-in did not allow seat change and request for aisle seat resulted in row 32 way in the back of the 737-800. Flight was 40 minutes late due to mechanical problems in the flight deck
(lights) and then a passenger table tray.  Flight attendants did bare minimum with one bar service and then water was only available in back galley for the remainder of the 4 hour flight.  United really a disappointment.  Have had better treatment on American and Delta airlines with no status.","737-800","Solo Leisure","Economy","EWR to SJU","2.0","1.0","1.0","2.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Robert Kmen","United States","2015-06-13","Flew TPA-IAD-LHR on 1 June, the first day of United's new enhanced economy transatlantic product. The flight from Tampa to Washington was a delight - friendly crew and punctual departure and arrival. Boarding on 918 was completed 15 minutes before scheduled departure, and then we waited. Weather in the DC area delayed us 3 hours,
the captain kept us informed and the crew distributed water and snacks. UA lived up to its promise - beer and wine were complimentary. Lamentably for me, sparkling wine which used to be available for purchase, was not to be had for love or money in economy. The new chef-inspired meals left me unimpressed. ","","Solo Leisure","Premium Economy","TPA-IAD-LHR","7.0","5.0","5.0","1.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Kimani","Kenya","2014-05-01","19th April Nairobi to Istanbul. The cabin crew responded well and were kind I was also comforted by the Boeing sky interior in the Boeing 737-800. We took of on time and landed 15 minutes early. Return flight on 29th April was a bit hectic after we missed our return flight to Nairobi Turkish Airlines offered to help us and after clearing with them the main problem was our bags. They told us that our bags would be transferred from the lost and found desk directly to the aircraft. Would recommend.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Khan Mamun","United Kingdom","2014-04-30","Travelled from Birmingham UK to Dhaka Bangladesh via Istanbul the on-going flight was ok. The return flight was not as pleasant the inflight entertainment system was not working. I asked the cabin crew if they could help but they were far too busy. Eventually after a long wait I was relocated to another seat similarly on the new seat the inflight entertainment system was not working. I had to make the entire journey (6 hours plus) with nothing to do. As a result I would not recommend Turkish Airlines.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Chrysti Davenport","United States","2015-06-13","I had a total of 4 flights to complete a round trip to Portland. 3/4 flights were delayed due to maintenance issues.  We were kept at SFO in a customer service line for 3 hours with approx 300 other dissatisfied customers. Most were given an airline blanket and toothbrush and told to sleep in the airport and sorry for the luck.  A few
were provided with hotel vouchers.  I was one of them as the 30 minute flight I needed to take was booked for 24 hours later with $7 per person meal credit for the entire 24 hours.  The airline refused to proved refunds for anything stating all refunds must process through united.com and that nobody working could approve them.  I asked to be booked on a flight that was 9 hours earlier but was told the flight was already overbooked and this was impossible.  Went online to discover there were 5 open seats on the earlier flight called customer service and was told flight was booked.  I told them I was looking at the seat map avail with 5 open seats.  They reluctantly booked me on the earlier flight after an hour on the phone.  I had paid for economy plus seating which I did not get and I was not refunded the difference of $120 for 2 seats.  Horrible experience, terrible customer service! ","","Solo Leisure","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jim Lee","United States","2015-06-12","I flew with United from Chicago to TPA and enjoyed the flight. On time departure and arrival. Seats had decent legroom. The crew were wonderful and polite,  wifi was fine, but the DIRECT TV was too pricey for $7.99. There were power outlets on my plane. Overall a good experience. I will definitely fly United rather than American.","737-900","Solo Leisure","Economy","Chicago to Tampa","10.0","5.0","5.0","4.0","5.0","5.0","5.0","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Daniel Rubiniak","United States","2015-06-11","EWR-TLV on a 772. Left on time, seat pitch limited, interiors were not brand new but not worn out either. Service was good and so were the meals, an improvement from my previous flights with United. IFE was very good, with an exception for a small screen. Overall a goof experience worth the money. ","Boeing 777-200","Solo Leisure","Economy","Newark - Tel Aviv","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Vidya Sagar Pasupulatti Bangaru","United States","2014-04-29","Houston to Delhi on 26th and it was quite impressive. Staff were attentive food was excellent and service excellent. I travel at least twice every year to India and this has been the best I have encountered. The only downside was the leg space in economy however was impressed with the Premium Economy (although it was all booked and available only on the first leg). I am looking forward to my next trip on 11/05 with a stop in Istanbul and heading to Chicago on 22nd.","","","Economy","","7.0","3.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Ryan","United States","2014-04-27","JFK-IST-TLV and return. Flew with my family to Israel for Spring Break. This was my first time flying with Turkish Airlines and will not be my last. Flight attendants were very nice to me for all flights. Food was very good! Eggplant stuffed with minced beef was fantastic! JFK-IST and IST-JFK flights had good IFE with many music and movie selections to choose from. TLV-IST and IST-TLV flights had no inflight entertainment but this was only a two hour flight so I just slept. Seats were nice for economy. If only airlines in the US learned from airlines like Turkish. A very good experience.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Jaffe","United States","2015-06-07","Flight from Washington DC to Rome and return flight Rome to Newark: The flight attendants were absolutely fantastic. The food on the flight from D.C. to Rome was a little better than the return flight but the food was more than acceptable. The seats were comfortable and a luxury to be able to stretch out and relax. The entertainment was great. There were many TV programs and movies to pick from for everyone's taste. Boarding and disembarkation was a breeze. Our baggage was on time.","","","First Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jennifer Frazer","United States","2015-06-06","I've been commuting between RDU to EWR for the past few months. As a loyal Delta flyer I transitioned over to United because they offer direct flights into Newark. What I've learned - you pay double the price for United as opposed to other airlines for delays and cancellations due to ""flight crew availability"". I had the opportunity to speak to a flight attendant about my weekly (yes every week) cancelation or delay and was informed that United was contracting crew out due to limited number of employees. Most employees have left because United pays them dirt. Shame on United and shame on the airline industry - those of us that fly on a regular basis (3 weeks out of the month) pay premium prices for a terrible experience. When I call or contact United - they could care less. Hence my loyalty to Delta - they listen acknowledge apologize and reword you for any and all challenges. As far as recommending United - use at your own risk and be prepared to have a Plan B C and D for when your cancelled due to lack of availability of flight crew.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Lambert","United States","2015-06-06","6am flight was delayed until 7am which made us 10 minutes late for our connecting flight and they wouldn't even keep the gates open for us when they knew our flight was late. The next available flight was at 7.45pm. we got put on standby for a 12.45pm and a 3.00pm flight and couldn't get in on those. So we patiently waited for our 7.45pm flight then that flight got cancelled. We then proceeded to customer service and they said they couldn't do anything for us. Couldn't even pay for a hotel for us even though the next flight they could put us on was 3.30pm the next day. Do not fly United they do not try to work with you and they are very inconsiderate.","","","Economy","","1.0","1.0","1.0","4.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mark Hall","United Kingdom","2014-04-27","Flew MAN-MBA return in April. Both legs to and from MAN-IST were full. The service was great with a full meal and a good selection of drinks for economy. We had Exit row seats and had ample leg room. Full use of the entertainment system on these legs (good for 3.40 hour flight) and a decent selection of films however the games were not much to have. All fights on time and no luggage issues. Check-in staff in Manchester were very good and helpful and Mombassa staff polite friendly and obliging too. Long-haul flight on single aisle 737-900 service good though not quite the same high standard of the MAN-IST leg. On 7 hour flight to MBA only one full meal service thought they could of managed at least another drinks service many passengers went to the galley to get a drink. The return flight (4.00am) an average breakfast was served and sandwich snack before landing same entertainment system. This flight also included flight socks and shades which was a plus. FAs were friendly on the whole (male FAs more so then the female) though not always obliging and scarce once the meal service was over. Overall a really good experience and superior too many other European airlines would not hesitate one bit to flight them again in fact would prefer too - price wise very competitive and even cheaper too. Look forward to flying with them again. One tip - give yourself time to transfer at a busy Istanbul airport.","","","Economy","","9.0","4.0","3.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Alex Sheyni","United Kingdom","2014-04-24","Flew from Istanbul to Tehran very recently old and dirty airplane very unhelpful cabin crew. Return from Tehran to Istanbul was a nightmare as I had to wait 1.45 hrs to check in due to a lack of staff at the airport. I will not recommend the airline at any price.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Penola Greg","Turkey","2014-04-23","Travelled ESB-IST-LHR and return 2/4/14 and 7/4/14. Both sets of flights and aircraft were satisfactory. Flight between Ankara and Istanbul is short so the crew have just enough time to give out the picnic baskets of food before descent commences. Sandwiches are served on the domestic flights which are ok but not a substitute for a proper meal. London flights were ok food was served within the first hour of the flight but then the cabin crew were almost non-existent for the remainder of the flight. Selection of food was not available to me on both international flights probably because I was sat in an exit row half way down the aircraft. It was beef or nothing. Connection between the two flights was stressful as navigating Ataturk airport customs is a long process. The most disappointing thing about the flights is the attitude of the cabin crew towards the safety rules. Many passengers on Turkish Airlines do not observe the seatbelt sign and will get out of their seats while the aircraft is taxiing to open overhead lockers. This occurred on all flights and the cabin crew were indifferent and didn't say a thing on all occasions. This is a very different attitude compared with other airlines. The command of English of the cabin crew and at times the pilots is quite poor also which is surprising for a growing international airline.","","","Economy","","5.0","3.0","2.0","2.0","3.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Janice Wahl","United States","2015-06-06","On May 22 2015 I flew from Newark to San Diego on a United B737-800/900 aircraft. This was the second leg of a flight home from Europe. The plane is fairly new and it is one of the most uncomfortable planes that I have ever been on. And that includes the medium and smaller commuter jets. This was a six hour flight. I booked this flight seven months in advance paid extra for the economy plus seating and selected a bulkhead isle seat in row 8 which was behind the ""first class"" section of the plane. However between the ""first class"" section of this plane and my row is what can marginally be called a restroom. It was a six hour flight and this tiny bathroom with a sink barely big enough to wash your hands was in constant use. Each time the bathroom door was swung open and closed those of us in the adjoining rows were assaulted with bathroom smells. After a few hours in the air I noticed that the bathroom smells were more intense and that the floor next to the bathroom door was wet. I spoke to the purser who jumped up and immediately locked the bathroom door and took it out of service. That was a good temporary fix. However I would like to suggest to United that they consider removing that toilet unit from this plane configuration. It really ruins the flight for those stuck in seats close by. Also this plane has hard vinyl seats and headrests and no entertainment screens. The seats on Southwest are more comfortable. This would all be OK for short haul flights but planes like this are too uncomfortable for cross country flights.","","","Premium Economy","","3.0","1.0","5.0","1.0","1.0","","","5.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Das Sujit","India","2015-06-06","28th May UA flight # 927 from Frankfurt to San Francisco got cancelled due to security check lapses by the airline. After four hours on the tarmac passengers were off loaded for a replacement flight next day. Those without German visas were not given any facilities to sleep at the airport - no pillows or blankets. We spent an uncomfortable night on airport chairs. Staff complained that they were working overtime and too tired to help passengers. A couple of the ground staff slipped away before answering our queries. This is a terrible airline to get stranded with. No care for customers. Never again will I travel UA.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","John Fox","Ireland","2014-04-21","DUB-IST-PEK and return. Check-in slow at both DUB and PEK due to group travel. All four flights full. European sectors particularly good with very friendly smiling and welcoming onboard staff and food above average. IST-PEK outbound delayed by almost 3 hours with no explanation given. Service good staff efficient but indifferent on the long-haul flights with food below par on occasion particularly breakfast. Dinner on both long-haul sectors meals edible. Drinks plentiful with frequent top-ups. Entertainment excellent with plenty of choice of movies and programming. Will definitely use again but a little bit more required to maintain 4-star rating.","","","Economy","","7.0","3.0","4.0","3.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ron Kuhlmann","United States","2014-04-19","LAX-IST-BCN and return. Turkish continues to be a favorite with the finest catering I have encountered on any airline. On the intercontinental segments both the appetizer and the dessert are chosen from a cart laden (truly) with an incredible selection of options. The menu is extensive and provides something for every taste. While food in Business Class is generally good on every airline Turkish takes it to a new level and provides and experience worth anticipation. The crews are friendly and the seating is comfortable for long flights. All services were on time and the Istanbul Lounge is a wonderful place for relaxing between flights.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G T Driggs","United States","2015-06-06","Flex regular economy on LAX-IAD-LAX coast-to-coast on B737-800 on redeye outbound then B737-900 on return. Entertainment system on B737-800 only has pay-for Direct TV but was redeye so didn't matter anyway. Only achieved reasonable sleep thanks to Tylenol PM. They provided blankets. On return flight plain jane seat but service was prompt and plenty of free soda provided. A step up from Southwest but that's about it.","","","Economy","","6.0","3.0","4.0","4.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Allan Jenkins","Australia","2015-06-04","On April 20th we flew from HNL-LAX the flight left around noon. From the beginning there was a noticeable lack of service at the airport a very casual approach to almost being a big yawn. We boarded a very crowded old Boeing 757 it was scruffy dirty and the flight crew even scruffier. We had paid for Economy Plus and a bulkhead all added extra's happy to pay when the service is provided in this case the seats were so narrow it was hideous the galley to our right was occupied most of time by a flight attendant who was more interested in himself than anything else the rest of the crew appeared very uninterested even the First Class crew could not smile. The continual line for the restrooms required us to keep moving our legs never again. We were showered in ice cubes from the galley twice I ordered a cocktail to help keep me calm $14 AUD for a drink such a rip off it was basically thrown at me. What has happened to United? We vowed never to fly with them again now here comes the kicker we had a return from LAX-HNL in late May a 777-200 lovely aircraft two roomy seats on the side in Economy Plus and some of the most charming flight crew I have met. I talking an older crew they offered superb service with a smile I told them they had restored my faith in United for which I received great thanks and was told they were called the originals. Flights on time and the return cocktail were much less expensive.","","","Economy","","7.0","3.0","3.0","2.0","0.0","","","0.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Grzymski","Canada","2014-04-19","TXL-IST-KRT return. With Lufthansa stopping its flights to KRT in January no major European airline flies there anymore. Thus flying from Europe the shortest route one has to take either Turkish Airlines or Egyptair. Since I had good experience with THY in the past I took them once again and have no complaints except for the 50 mins delay on the IST-KRT leg and the fact that they stopped serving alcohol on flights to sharia-law countries such as Sudan. The food was good and seats in the 738 were comfortable providing sufficient legroom even for a 4.10 hrs IST-KRT flight. Ataturk airport has been renovated since my last visit there and the wait for the connecting flights was quite pleasant.","","","Economy","","8.0","5.0","5.0","4.0","0.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Le Jeune","United Kingdom","2014-04-16","I fly every 3 weeks on Turkish. Having a good experience is like a game of roulette. Some aircraft's are excellent others very old and shabby. Economy class does what it says on the tin but Business class is generally below the standard of peers. However one thing is constant: the poor level of service. If anything goes wrong or if you have a special request just forget about it and remember this is an emerging airline. Cheap A to B in economy why not? But as a business traveler I cannot honestly recommend Turkish.","","","Business Class","","3.0","2.0","1.0","2.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Allen","United States","2015-06-04","I was travelling from Orlando to Anchorage with a connection in Houston and San Francisco. When we arrived at the airport our flight had already been delayed by an hour and half meaning that we would miss our Houston connection. I went immediately to the service counter to have it sorted out and they had already switched us to a Delta flight transferred our bags and arranged meal vouchers for us. I was surprised at this high level of service. All in all we arrived in Anchorage on our Delta flight only 10 minutes after we would have arrived on our originally booked flight. Our travel experience back to Orlando was a completely different matter however. After arriving at Anchorage airport and checking in I realized that I had been bumped from my originally booked aisle seat to a middle seat in the same row. After boarding I realized that the seat that I had originally booked remained open so I simply picked up my stuff and moved to the seat I had originally purchased. This was simply an annoyance and source of confusion rather than a true inconvenience. The flight itself was rather uneventful. We made it to San Francisco made our connection and waited to depart. And we waited. And waited. And waited. Initially we were told that we were waiting for some baggage from a connecting flight they presumably boarded the baggage and we began taxiing. After taxiing for a few minutes the captain came over the speaker and informed us that we had to return to the gate due to a ""water leak"". We then sat in the plane for 2.5 hours while multiple maintenance men stomped on and off the plane trying to locate the source of the leak. After sitting on the (hot) plane for about two hours I had already finished the bottle of water that I had brought on board. When I asked one of the flight attendants if I could get some water she told me that I couldn't have any water because the maintenance man was standing in front of the bottle. Is that the one and only bottle of water that United stocked on this particular flight? I wandered back to my seat and endured the additional thirty minutes of idle waiting. Finally the pilot came back over the speakers and informed us that the ""water leak"" was actually condensation from the coffee maker that the flight attendants failed to wipe up after the last use. Needless to say this made for some pretty incredulous passengers.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Liao Yingxi","Canada","2015-06-01","May 29 Beijing to Washington then Washington to New York and then Toronto. UA 808 UA 4001 AC727. United is by far the worst airline I have had the misfortune of being on. Of the two intercontinental flights I have taken with United all of them have involved a major delay (flight being cancelled or rescheduled to next day with a distress hotel room) or losing your luggage for days. United staff are also some of the rudest people I have had the misfortune of interacting with. The entire airline seems to take delight in punishing their customers for having the nerve to travel. Even though their airfares are low only take this airline if you enjoy spending your vacation time in airports or dealing with surly staff who seem to delight in making customers' lives hell.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Midkiff","United States","2015-06-01","This was my first time to fly Domestic First Class on United Airlines. My first thoughts were how the cabin service reminded me of what economy class once was when I flew as a teenager in the late 1970's. This trip was from SEA to ORD to IND and back. Zone 1 boarding: Great! Initial cabin greeting was pleasant and prompt. Seat comfort good. Seat pitch a bit tight. Drink and snack service: very good. Flight Attendants: If I ran my own airline I would hire each attendant that I encountered on this trip. Meal service was good no complaints. Inflight entertainment: On the outbound trip there seemed to be a good selection that I could watch no charge on my own device. Connectivity needs to be simplified! On the return part of my trip the equipment was Inop. This is the second US carrier that I've encountered with Inop inflight equipment. United you need to spend more time making sure your equipment works. ""Just Good Enough"" is not good enough!","","","First Class","","8.0","4.0","5.0","4.0","2.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Chun","Thailand","2014-04-15","Quick flight IST-ATH return on the A321. Was really impressed by the 'picnic basket' served for breakfast both ways by DO&CO. They do the best catering. Service was fine but the stand out is their lounge at Istanbul Airport. It is fantastic showcasing the best of Turkish cuisine.","","","Economy","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Bordachev","Russian Federation","2014-04-15","Lyon-IST-Moscow. 2 delays on our flights. Each of them for more than 30 minutes. Food quality was good. Not enough space for legs.","","","Economy","","2.0","4.0","1.0","4.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Nelson","United States","2015-06-01","Flight to St Louis from Houston cancelled at night due to 'rain' so I had to get a room at my own expense as did hundreds of others finding a hotel took over an hour. Before leaving the Houston airport to my room I booked tickets to get me to St Louis the next day. Here is where United incompetence took over. Ticket was Houston to Tulsa Tulsa to St. Louis. When I got to Tulsa I ask why the flight from Tulsa to St Louis would take over 4 hours answer: you are going through Chicago but you won't have to leave the plane! Got to Chicago told that plane was not going to St. Louis went to desk asking where was my flight to St Louis flight and when answer: the St Louis flight just left I can put you on standby on the next flight! Got to gate and asked for standby update told here would be one standby seat available as one passenger was not going to make the departure time I was not to worry about getting on the standby position was mine. When it came time for stand by to board another person's name was called. Went back to the desk asking why I was not the standby person answer: she has more status! Then when names were announced who had seats but had not boarded my name was called. Went back to desk asking if I had a seat answer: oh is that you? Yes you have a seat! If I ever fly United again it will be out of desperation not by choice.","","","Economy","","1.0","3.0","3.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Gray","United States","2015-05-31","Terrible service provided by the flight attendant. Unfortunately I had fallen asleep when the drinks were being served and when I asked the flight attendant for water she just kept on walking. I pushed the call button and as she was serving the water she sarcastically asked whether there was an emergency to which I responded that I felt almost dehydrated and her unbelievably rude answer was that I could have got up to get the water myself. It's bad enough that the airline doesn't serve any food at no charge anymore but to top it off their in-flight service has got much worse. I didn't pay $60 for this international flight it was much more!","","","Economy","","6.0","2.0","1.0","1.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Joe Seb","United Kingdom","2014-04-13","MAN-IST return. Efficient check in clean plane. Good entertainment system. Food quality good. Poor leg room on the A321 in economy. However the same main course was served both sectors and although they give you a menu card with two options there was in fact only one option on both sectors. No separate drinks service only with food. Not up to the standard of the ME carriers.","","","Economy","","7.0","2.0","3.0","3.0","4.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mohammed Panjwani","United Kingdom","2014-04-13","TK1964 LGW-SAW TK0898 SAW-IKA on Oct 16th and return on Oct 30th on TK0899 IKA-SAW TK1963 SAW-LGW. I flew October 2013 from London to Tehran Via IST. This is by far the worst airline I have travelled with the food was ok but thats about it. The seats are uncomfortable there is no TV or entertainment. I believe they have new planes with TV's and comfortable seats for transatlantic routes but havent and will never try those.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Szabo","Canada","2015-05-31","My wife and I took United for our honeymoon to Hawaii. United fails to inform you that you need to download their app in advance to enjoy any sort of entertainment inflight. You could pay $10+ an hour to use their wifi but to use any other of their ""free"" service you must download the app in advance. For those who do not or do not have a compatible device bring your own entertainment. Upon calling to check in on our return we learned the flight had been cancelled. While they had my email address on file the only notification came through a text message. However this text didn't inform us of anything but merely asked us to ""text yes"" to the text to receive subsequent messages. Assuming this was just another airline phishing attempt I ignored the message. While they knew I was not aware of the change no call attempt or email attempt was made. Overall I satisfied.","","","Economy","","3.0","2.0","2.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Schiro","United States","2015-05-28","I arrived at the check-in counter 40+ minutes to departure. The attendant called the gate to see if the flight was delayed but they said it wasn't. I received this notification immediately after. United flight UA1246 on April 26 is delayed due to a late inbound aircraft arrival. Now departs: 2.00 pm). Hence I cannot check in my luggage. No worries I will throw all my liquids away and carry it on. Ultimately I gate checked one bag. Once the entire flight was boarded the pilot immediately stated we were going to be delayed and probably shouldn't have boarded the flight. We land 15-20 minutes late and we sit on the tarmac for another 10 minutes because our gate is taken. This is a common occurrence flying into IAH. The straw that broke the camel's back - zero communication and no empathy for every passenger that checked luggage. After everything else we had to wait about an hour to get our luggage. 4 planes on one belt and we were the 4th in line while only half of the belts were occupied.","","","First Class","","1.0","4.0","1.0","3.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","W Gaynor","United States","2014-04-13","I'm a frequent traveler hopping on planes every couple of weeks for U.S. domestic and European travel and my recent experience flying Turkish Airlines from Istanbul to JFK is the worst flight experience I have had. It started with not being able to contact the airline on the day of the flight to confirm the flight time on March 30th a day that Europe moved to daylight saving time but the Turkish government for some odd reason decided to delay the switch for twenty-four hours at the last minute. Next a surly person at the Turkish Airline check-in counter followed by a lengthy delay for takeoff due to the computer-automated baggage system being down. On the flight my travel companion and I were separated by the flight crew to accommodate a family that wanted to be seated together. We repeatedly told them we were traveling together he was moved to economy plus/business with plenty of seats around him but they refused to move me. So on an eleven-hour flight I ended up with no one to chat with. Finally the plane was full of toddlers and clearly the flight crew was having difficulty keeping the bathrooms clean and the cabin ended up smelling awful for the last 2 to 3 hours of the flight. On pulling out my laptop to do some work I discovered there was not enough room with the seat in front of me to actually open the laptop fully.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rossini Maitre","United States","2014-04-13","I flew from JFK to Madrid and back from Rome to JFK. Outbound flight was not a good one with a delay resulting in missing our connecting flight to Madrid but it was mainly due to heavy snow and delay at JFK itself. However the returning flight was a real nightmare: We (family of 4) were not given the seats we reserved on the phone with the airline. They cancelled our flight out of Rome and replaced it with one leaving 4 hours later and arriving at IST 2 hours after our connecting flight to JFK left. The funny thing is that on the phone and at the Rome airport the reps I spoke to kept reassuring us that we will be able to catch our flight anyway. Of course they were not being truthful and we missed our flight and were put in a hotel. We had to pay Turkish entry visas. But the worst came when they made pre-arrangement with the hotel for our food. They did not give any voucher but pre-ordered a dish (same for everybody) consisting in a bowl of some kind of soup a fistful of rice with a piece of unidentified meat on top and no dring (not even water) allowed. They had no consideration for people's choice or diet preferences. You may get lucky but you may also dearly regret flying with them.","","","Economy","","3.0","3.0","3.0","3.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Neumann","United States","2015-05-27","Our flight from Las Vegas to Charleston South Carolina took 28 hours. The first plane from Vegas to Houston was delayed because of mechanical problems. The connecting flight was delayed because of a pilot timing out. We paid for two hotels because one was prepaid in Charleston and we needed to sleep before our morning flight to Charleston. The morning flight was changed because of a tire problem and again because of communications problems. We were offered 2500 points or $50 toward our next a United flight.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Piprek","Canada","2015-05-22","I had booked a trip to Hong Kong through Flight Network. on the way there (14 hour flight) the plane did not have any entertainment units or even a plug in for a laptop. On our way back we were to go from Hong Kong to San Francisco and then from San Francisco to Edmonton. United Airlines had switched the connecting flight to go through Chicago instead of San Francisco which I only found out when checking in on our departure day. The attendant at the United desk was unable to provide an explanation as to why the connection was switched and was basically of no help. This ended up amounting to a 9 hour delay and me missing a day at work.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Wallace","United States","2015-05-22","Recently flew from West Palm Beach to Austin VIA Houston. The flight from Houston to Austin was on a brand new regional jet with nine first class seats. Unfortunately several sensors were showing and everyone needed to exit the plane. Within 30 minutes another new regional plane with the same configuration was waiting a few gates away and the plane was only 45 minutes late getting into Austin. Good job United. Unfortunately returning was a different story. I arrived at the Austin airport several hours early and inquired about an earlier flight to Houston. I was told that there had been no late flights all day. The plane arrived in Austin late and by the time I boarded it was 30 minutes late. Then it began raining in Houston so the plane had to wait another 20 minutes in Austin. By the time the plane arrived in Houston my flight to West Palm Beach had left and it was the last flight of the day. Most passengers on the full A319 flying east had to find a hotel for the night at their own expense because United is not responsible for weather related delays and it is usually raining somewhere where United flies. The next afternoon I was on an old regional plane with no first class seats to West Palm Beach.","","","Premium Economy","","3.0","3.0","3.0","2.0","1.0","","","5.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mandy Vassigh","United States","2014-04-10","This was my 4th trip with Turkish and will be my last. Coming back from Istanbul to Houston on April 6th all the flight attendants were missing in action for about 6-7 hours. They ran out of chicken by the time they got to row 31. No beverages were offered for hours and after ringing 3 times and getting nowhere I had to get up and go and look for someone. Service has gone down considerably since 2008. The seats are very tight I am a small person and was having hard time in the economy seats.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Foran","Canada","2014-04-10","YYZ-IST. Our aircraft arrived past our departure time so we were 2.5 hours late leaving. On Board: Turkish's Comfort Class well done food service and comfort. Seat was not great for sleep but we managed. Arriving very late at IST and line up for passport control for over 45 minutes we felt fortunate that our luggage was still there as it was almost an hour before we got to luggage belt. If we arrived on time this would not have happened. All of last five flights with TK were late.","","","Premium Economy","","6.0","4.0","4.0","4.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Shopland","United Kingdom","2015-05-20","Just returned from a round trip from London to Washington then New York San Francisco and finally Cancun and return. We experienced no problems at all. All flights on time good seat width and legroom food good and friendly staff. On some of the flights there was no inflight entertainment but it wasn't really a problem.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Peter Thall","United States","2015-05-20","UA 1001 IAH-FLL March 13 2015. UA 54 Newark-Paris April 11 2015. UA 55 Paris-Newark April 18 2015. After United bought Continental everything went downhill. Flights were delayed or cancelled they routinely have mechanical problems with their planes their flight crews have gotten worse and worse to the point that they often are just plain abusive their overseas business class is terrible and their ground crews are incompetent dishonest and often nasty. Unfortunately they have so many direct routes that you are stuck either flying United or taking another airline with a stop midway through your flight. If you have frequent flier miles with them good luck. You can almost never use your miles when you want to travel over the holidays or they charge some exorbitant number of miles. And now your miles will expire if you don't continue to fly with these people. United Airlines is a nightmare.","","","Business Class","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Gouranga Roy","United Kingdom","2014-04-08","TK1980 (14/3/2014) and 1985 (31/3/2014). Flights both outward and in were nightmares. For economy passengers the cabin seats food etc were fine. The cabin crew onboard were courteous enough. Onboard entertainment on outward flight was fine. The connecting flights were the ones that caused problems. On our outward journey there was only one hour allowed for us to get to the connecting flight from Istanbul to Dhaka. This one hour is too little. I am 71 years old and I was made to run behind the porter who was young and strong and was running and pushing my wife in a wheelchair through various check points to get us to the connecting flights on time. On the way back it was even worse. This time the time allowed for changeover at Istanbul was 1.5 hrs. The plane arrived late and after a very long wait the plane eventually stopped on one part of the runway. Passengers were bussed away and then the marathon began for them to get to the terminal for connecting flights. Same again running behind the porter pushing and running with my wife in the wheelchair. He managed to get us to the plane but just. There was no onboard entertainment on the flight from Dhaka to Istanbul.","","","Economy","","1.0","3.0","4.0","4.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Neill Patrick","United Kingdom","2014-04-06","Chose the airline due to recommendation and price. Went from Gatwick to Kuala Lumpur via Istanbul experienced a long delay on the outward leg at Istanbul but otherwise flights were on time. Staff were very attentive and the food was excellent. When transferring flights at Istanbul on the return leg queues were dreadful requiring us to go through security again - this needs to be sorted out! However would certainly use them again as overall the level of service was extremely high.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mumtaz Yasmin","United States","2015-05-20","My husband and I travelled from Newark NJ to Dubai with a stop over at Washington-Dulles. Newark flight was delayed and our Washington Dulles connection was missed. It took from 10 pm to 12.30 am to get to a customer service agent at Washington-Dulles where we stood in line for two and a half hours. Agents took an average of 15 to 20 minutes per customer.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Park","United States","2015-05-16","UA 895 4/11/15 UA 99 5/2/15. In my job I average 175k miles of travel a year primarily with UA and their Star Alliance partners. As a 1K I enjoy personalized attention with UA such as automatic rebooking on cancelled flights or missed connections. I fly coach but with my status I frequently get upgrades domestically. Although I'm qualified for 6 global upgades a year that hasn't happened since 2010 when both my wife and SIL received Business Class seats MUC-ORD (prior to the merger with Continental). Unfortunate but could be a sign of the health of the economy that those seats are being purchased. At any rate I am very happy with the service I get from UA and even though I live near ORD I have had very few cancellations or delays of significance flying in or out of Chicago. Prices are competitive and schedules are great making it very easy to co-ordinate travel to Asia or Europe. While I fly Delta and SkyTeam partners occasionally I will fly UA and partners if at all possible. Most recent travel was 747-400 ORD-HKG outbound to Taiwan and MEL-LAX (787-9) and LAX-ORD (757) homebound.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Stockman","United States","2015-05-16","United improbably informed us two days in advance that our flight from Albuquerque to Denver connecting to Minneapolis would most likely be delayed? Good to their word they got us to Denver an hour and a half late missing our connection maintenance issues was the reason. We had managed to rebook our connection in Albuquerque the agent assuring us our luggage would remain in Denver. Now it's 10pm no luggage and waiting in line with approximately 400 people to get to one service desk. 2 Hours later we have a hotel voucher and nothing else talked to some low level manager who couldn't understand why 2 full fare first class customers were upset after all we got a free hotel room.","","","First Class","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Denson","United Kingdom","2014-04-06","LGW to Istanbul on 1 April return 6 April. As always the flight was on time the service friendly and the food good. Fantastic value for money and couldn't fault anything.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Lesley Bradley","Botswana","2014-04-06","Johannesburg to Istanbul on 3rd April 2014 flight TK 41. The flight was full yet flight attendants graciously attended to each passenger. They smiled and were extremely polite which is something that seems to be lacking across a number of airlines. Aircraft was very clean in great condition and the interior - in turquoise colour had a calming Mediterranean feeling to it. We were offered Turkish delights and dried fruit. Dinner followed it was sumptuous served with a variety of wines and other drinks. It was a pleasant 8 hour flight I was comfortable throughout. Toilets were spacious and clean. Throughout the flight the attendants were always nearby.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Davies","Australia","2015-05-13","We recently flew the Dreamliner from Melbourne to LA with 3 of our sons. We have flown United before on the old 747's. the Dreamliner is just beautiful great inflight entertainment larger windows which you can control making it darker with the touch of a button very friendly and happy staff always makes the 14 hour flight a lot more pleasant. The food was really good and the beverages were a good selection not too sure about paying for a beer when most other international airlines include that in the fare. Overall very happy to fly United for our family holiday's to America no delays whatsoever which is always great look forward to the next plane trip with United.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Karen Jordan","United States","2015-05-13","Flew from New Orleans to Frankfurt Germany with a layover in Newark. Plane was an older 767-300. Plane was delayed Food was cold and terrible flight attendants were not friendly at all. On the way back I flew Lufthansa and what a difference! It was a great flying experience! I've always flied United but from now on I will make sure I get a Lufthansa flight when traveling to Germany!","","","Premium Economy","","1.0","1.0","1.0","1.0","3.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","David Bass","United Kingdom","2014-04-03","BHX-BKK March 24th. Birmingham to Istanbul all OK. Istanbul to BKK awful time to get a drink 1.5 hours time to dinner nearly 3 hours despite them setting the table within 20 minutes of take off. Bar service in view at front of business class showed their lack of attention to detail was asked 3 times what red wine I wanted and had to point at the menu don't think the hostess new difference between white and red as she was looking at all labels! When dinner was served it was very late so I turned it down not asked if I wanted breakfast and was not offered it on waking up. Come on Turkish you tell a good story but in reality. Price was very good which is why I tried Turkish lets see what return from Beijing brings on 10th.","","","Business Class","","2.0","2.0","1.0","1.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","L Barron","United States","2014-04-03","I think the flight from Houston to Istanbul for one leg of the trip. Another leg from Istanbul to Rome. Another leg Rome to Istanbul back to Houston and I was satisfied with the flight. I took the Houston to Istanbul and Istanbul to Houston before and decided to go again on this airline. The flights left on time and arrived on time.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Karen Sethi Walker","United States","2015-05-12","I had the worst experience on United Airlines today. I was told I couldn't board the plane with my 4 month old infant because of weight restrictions on the plane. 6 people were told they couldn't board the plane including myself and I found out that was based on our fares. I was penalized because I planned ahead and booked my ticket for less money. It doesn't matter that I started my trip hours earlier or that I connected and arrived to the gate on time. Some kind soul did try to volunteer their seat. I overhead the gate crew saying there was a mother and baby who should board next which was superseded by the supervisor who said full fares trump everything. I left my house at 4.45am to catch a flight to connect to Chicago so I could get to my destination in the shortest time possible with a sleeping baby. I am a frequent flier a ""MileagePlus Explorer"" (which I pay for by having a premium credit card) yet here I am - the only person with a child on my plane-prevented from boarding because my $554 fare wasn't enough to get me my reserved seat. I am one irate customer and one irate mother - and I have to wait 7 hours with my baby for the next flight.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Andrew Keyes","United States","2015-05-11","Five of us flew from Palm Springs CA to Philadelphia PA. Our flight was cancelled due to weather in our connecting city so we had to stay over an extra day but United was helpful and upgraded us to premium economy. We had a great flight friendly flight attendants and got a great deal on ticket prices. I would recommend United Airlines.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Baron","South Africa","2015-05-11","UA 937 I had not flown in a 767 in a long time and I travel a lot. The plane was old and dirty and the flight attendants were old and fat. They never smiled or greeted you - clearly hate their jobs. The announcements were like the ones you hear in school. Don't do this don't do that - militant. I had booked a Swiss flight I thought. The inflight entertainment and food were very poor compared to other airlines. No water bottles given out just cups. Cheap. The toilets were smelly and there was no amenity kit you see in other airlines. United complains about the open skies but they could never compete with Emirates or Qatar with such old planes and unattractive staff.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Derek Salter","South Africa","2014-04-02","Economy LGW-CPT via IST on 31 March. New 737-900ER plane to IST. Very comfortable spacious with plenty of leg room. Service good special meal arrived as ordered and pleasant. Easy transfer at IST despite being bussed to terminal. Boarding on CPT flight chaotic - started before doors to ramp open so standing around a long time. Flight very full - seats less comfortable than the 737 (older 330) and less leg room. Staff particularly good on this flight - attentive special meal again available for refreshments throughout the flight. Good communication from crew to passengers. Well recommended if you can get a good price to compensate for longer journey time between UK and SA.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Pleterski","Austria","2014-04-01","All 4 flights reasonably good (Vienna-Male and back via Istanbul) however mostly unfriendly crew and delays of 2 of 4 flights. The delay as such was not too bad but the frustrating thing was that the pilots gave no information at all to the passengers. Imagine a delay of 1 hour and you sit in the plane and get no information about reason/extent of delay despite begging flight attendants for information. Pilots just did not care about passengers hope it is not the culture of Turkish Airlines. And there are two extremes: no announcements with regard to flight delay but otherwise so many announcements of useless information that passengers really got irritated. I'm sure Turkish Airlines is quite high in the ratio of announcement time versus flying time. Would be good if they reduce the announcement to the extent of other airlines. Please announce/talk less to passengers!","","","Economy","","4.0","5.0","2.0","4.0","5.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Jenerson","United States","2015-05-11","United Airlines is the worst airline I have flown with. After waiting an hour in line to check in I get to the counter and find out it was two late to board my flight. This was after getting up at 3 am in the morning just be sure I was there ahead of time. There is no excuse for their incompetence. They spent my valuable time chatting with one another amongst themselves at the counter and not warning anyone in line that there was a danger missing there flight or even showing effort to work faster. They did not attempt to even try make amends. Do not fly United out of Rochester NY they are the most unprofessional workers I have seen in this industry.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Fearn","United Kingdom","2015-05-11","Recent flight from Hawaii to LA 6 hours. Beverage offered when first boarded no other beverage or food offered through out the entire flight. Disgusted as over night flight and not even breakfast or tea or coffee. Stewards not particularly helpful or sociable. No audio or visual entertainment provided. No pillows onboard.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Brandstätter","Germany","2014-04-01","IST-KTM. Flight was delayed 2.5 hours. No staff at the gate to provide information. Onboard the aircraft personal reading lights were either on and flight attendants were not able to switch them off or vv. IFE was only showing the flight information. The AVOD system was working for half an hour only then it crashed and flight attendants neither attempted to reset it nor was any announcement made regarding this. After landing in KTM a single panel with three oxygen masks dropped down the row in front of me. On the bright side: Food was excellent.","","","Economy","","3.0","2.0","3.0","4.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Z Nazir","Malaysia","2014-04-01","We boarded a flight from Edin to Istanbul on 23/3/14. The cabin was rather small (seating of 2 and 3) and the air- conditioning was rather warm! Seats can be rather cramped if you are on the plus size. No negative comments about the food though. However Istanbul airport was chaotic. Going through passport control took us a good one hour. The next leg of our flight was Istanbul -Kuala Lumpur on a much bigger plane. Again the food was satisfactory. Service was ok and inflight entertainment featured some of the latest movies. Nevertheless the cabin temperature was a bit warm. We got a good deal on the tickets (1900 pounds for 5 pax) so I guess I shouldn't complain much.","","","Economy","","6.0","3.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Brandt","Switzerland","2014-03-30","I flew in business class from Zurich to Johannesburg and back via Istanbul with Turkish Airlines. Their business class product for short haul was by far the best business class I have experienced in Europe. The crew were friendly and efficient the seat pitch was good and the food was absolutely great. The lounge in Istanbul is one of the nicest business class lounges I have been in. The long-haul sector to Johannesburg and back was also great. OK the seat and the inflight entertainment and not the most modern but they were well within acceptable bounds. Once again flight crews were friendly and efficient. No problems at any time with ground services. No delays and bags all delivered promptly and in good shape.","","","Business Class","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mark Collins","United States","2015-05-08","I have grown to despise flying after an early love affair with travel in the early 80's. That said the flight I was on from Dublin IR to IAD on a United 757 was excellent. We were in premium economy which made a huge difference on a 7+ hour flight. We had two hot meals (full + snack) three full beverage services and at least 3 or 4 juice/water services. I was dreading a narrow body long haul flight but United did it right. A most pleasant surprise in this age of travel misery.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T L Wilson","United States","2015-05-06","I booked our family of (3's) flight months in advance all seats were requested together and I prefer sitting next to the window because it seems to help my severe motion sickness. Per experience I usually allow a 90-120 min layover if I have a connecting flight which if you fly out of Pittsburgh it is almost impossible to get straight through flights unless you fly Southwest where unless you are a bouncer you cannot get a window seat to save your life. The flight from Pittsburgh to Chicago was on 'mechanical delay'. The 'mechanical delay' was about 90 mins which meant we would not make our next flight out of Chicago to our scheduled event that evening. However when we landed at O'Hare we were unaware that several flights were being held because of our delay. I asked a United staff member at our departing gate about our flight and he said ""it's departing in 3 minutes you will not have time to make the flight"". I went immediately to the Customer Service desk where many of my fellow passengers were congregating. While standing there my party heard our names over the loud speaker to board our flight. One party is physically disabled. Unfortunately we did not make the flight and we missed the first half of the event that evening. United should have contacted the gate to let them know we were on our way should have made arrangements for a cart for the disabled passenger in order to get us there in a timely manner. This one simple communication act would have taken less than 1 minute.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Pagan","Greece","2014-03-28","IST-JIB with return. Both sectors brand new A321 with very good IFE. Food always above standards and plenty of soft drinks (no spirits on these flights). Cabin crew very attentive. The outbound leg arrived 30 minutes early. However the return had a delay of 30 minutes and I had a connection flight to catch (1h 30 min). This is the biggest issue with THY. Ground handling in IST. Although they were informed they did nothing. Long bus ride and then the chaotic security control of IST airport. The only reason that I didn't miss the next flight was a 20 minute delay. As far as it goes for value for money.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","L Gautam","United Kingdom","2014-03-27","My husband I are seasoned travellers. We travelled to Kathmandu from the UK via Birmingham and back again with a 3 day stop over in Istanbul. On our journey back we missed our flight due to a faulty flight display system which did not show that the plane was boarding and a public announcement system which did not announce the flight. The staff on the ground were rude discourteous and unhelpful. It took the airport staff to help us. Much needs to be done to improve services.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Slabbinck","Belgium","2014-03-27","I flew TK1939 (IST-BRU) in an Airbus 321. I had forgotten how pleasant flying economy class could be after all those hated Ryanair flights. Every seat has a personal screen with loads of movies to chose from. Fortunately the 3 hour flight gave me enough time to watch a full movie. Food was delicious. They even brought a menu with a choice of two plates. Wine was free. There even was a cook (complete with a cook hat). I know -it's just a flight attendant dressed differently but I bought it. Being a Gold elite member at Star Alliance I had access to the Turkish Airlines lounge before the flight. Truly wonderful. Spacious a great buffet and even a golf simulator to kill time. From now on I will use Turkish Airlines for all my flights to Asia avoiding Lufthansa and Frankfurt or Munich!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Mejia","Philippines","2015-05-04","SFO-IAH return. Both flights delayed for a variety of reasons. Air travel in the US is becoming such a hassle with rude and paranoid TSA lesser flights packed planes and crowded skies. Ground and air staff friendly and helpful. Free DirecTV as a result of the delays on both legs. I'd avoid flying if there was an alternative mode (perhaps the US should invest in a bullet train?). So frustrating.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Cynthia Lee Sharer","United States","2015-05-04","While traveling to Christchurch N.Z from Richland WA. on Flight 833 April 23rd we learned there were gale force winds and rain of up to 55 miles an hour around Sydney Australia. We were forced to travel on to Melbourne where we waited on the tarmac for 2 hours until we knew whether we could disembark. It turned out that we did all go into the airport and then were given lunch vouchers. We waited 3-4 hours and then got back on our plane bound for Sydney. I checked to see if I could catch a flight from Melbourne to Christchurch but was told by a UA attendant that there were no more flights to Christchurch from Melbourne I was given a motel voucher for a night's stay and continued on to Christchurtch via NZ Airlines the next day. All in all everything was handled well flight attendants gave extra cookies we were updated frequently about what was to transpire and I think all the passengers were happy that our safety was the most important thing to the crew.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","I Rafael","United States","2014-03-25","I flew on flight #8 from IAD to IST and was quite impressed food was very good entertainment could be better but I guess it is enough to get by. Service is good however you might encounter a little attitude at times from the flight attendants. The departure back to IAD on flight #7 was also quite nice with some attitude problems from some flight attendants. Departure from IST is a bit disorganised you have to go trough a lot of security to board that flight to DC in Istanbul. I would fly this way again to go to Europe my final destination was Zurich Switzerland and those flights were great and on time.","","","Economy","","9.0","2.0","3.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Deepak","United Arab Emirates","2014-03-25","Dubai to Barcelona via Istanbul (Flight TK 0761 and TK1853 IST - Barcelona) on 15th March 2014. Flight delayed from Dubai however we arrived 50 minutes prior to departure of Barcelona flight. Istanbul airport is a complete mess. Had Turkish airline staff put us as priority at airport security we would have easily caught the flight. We had to arrange an airport hotel at our expense.","","","Economy","","1.0","3.0","1.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Andrew Callow","United States","2015-05-02","Ditching United and my mileage credit card after this next flight finally departs. Pittsburgh to Newark in United flown by Republic. Last weeks 'maintenance' delay of 45mins should have been enough of a red flag along with overhearing the air stewardess complaining to senior ground staff that did they really have to fly in such an old plane. Tonight sitting with another 'maintenance' delay of 2.5hrs+ on last flight of a Friday night to get home to family - would have been quicker for me to drive the 5.5hrs door to door. A leaving customer.","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lucy Brown","United States","2015-05-01","MCO-IAD Flight 1731. IAD-MCO Flight 1133. They are always delayed on flights then they ask customers if they are checking in any bags. They charge $25 if you say yes however if you take your luggage on the flight then they tell customers that it's free. This has delayed our flight several times and it's completely a rip-off! Not to mention that they changed our seats last min without notifying us until last min.","","","Premium Economy","","1.0","4.0","5.0","5.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Bader Al omar","United Kingdom","2014-03-24","DXB-IST 24th Jan TK 0761. IST-HBE 25th Jan TK 0696. I was lured to this airline by their extensive advertising I wish they saved the costs of advertising to improve their equipment and services. I paid for business class and I didn't even get anything near decent economy standard. The plane was old. The seats were in a very bad state. Boarding was chaotic. The second flight was on 25th Jan IST-HBE. Although I paid for a business class seat all I got was an economy seat at the front of the plane.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Mututsang","United States","2014-03-21","12 Mar 2014 TK 0727 Kathmandu - Istanbul. 13 Mar 2014. TK 0017 Istanbul to Toronto. 14 Mar 2014 AC 7941 Toronto to Minneapolis. I am back from my recent trip to Nepal and I have to say this has been the worst trip I had taken so far. Return trip from Kathmandu to Istanbul was delayed 6 hours thereby missing my connecting flight to USA. They re-routed me through Canada the next day and my baggage was left in Istanbul. Turkish ground staff were inefficient most do not seem to know what they were doing and keep you waiting for hours.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Castle","United States","2015-05-01","SAN-ORD-BRU AMS-IAH-SAN in economy plus. Flights on time service friendly and professional food decent IFE good planes clean and in good order and baggage arrived with me. United even e-mailed to inform me of a 24 hour transportation strike upon my arrival in Brussels with an offer to change my trip with no fee. Nice but wasn't necessary. No complaints.","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T LeGris","United States","2015-05-01","We had a large group flying from all over the United States to Cancun for my daughters wedding. Every single person flying United had issues! My son's flight was cancelled due to no pilot. United then put him his wife and 4 yr old son on another flight. They had to fly from San Diego to Washington DC then to Cancun to make matters worse the weren't even seated near each other!!! How can they do that with a 4 yr old. I arrived at the airport 2.5 hours early and almost missed my flight because it took over 1.5 hrs just to check my bag and then was treated horribly. When we finally got on they plane the flight attendants were not friendly whatsoever and United in their ultimate wisdom decided that 7 meals would be sufficient for this 5hr 50 min flight. I fly at least 4-5 times a year and usually enjoy it. I will never fly United again. It was a nightmare.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Adam Wang","United Kingdom","2014-03-17","London-Istanbul-Beijing Economy class. I have to say this is the best economy class I have experienced. For both segments Turkish delights are served immediately after takeoff the food is completely at different classes against other European airlines juice was freshly squeeze orange juice. For the long haul flight we were given slippers ear phones toothbrush and toothpaste and so on which you do not expect in economy class. However the drawback is the geography of Turkey has made the flight much longer and the staff in the Istanbul airport are absolute nightmare although they are not the faults of the airline. However I have worries about passenger behaviour once the aircraft has touched down people are standing up and collecting their luggage from the overhead storage this is the case whether the aircraft is either still on or just leaving the main landing ways. I feel sorry for the cabin crews as there are just so many people and there are little things the crews could do about it.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Deu","Spain","2014-03-17","BCN-IST-LJU in economy 7 March 2014. One of the better flights on Turkish. What bothers me is the inconstancy of service staff and maintenance of flight. 1 good flight out of 10. I always select a seat when booking but somehow when I check in TK always change the seat. As a Gold member I am not able to select exit rows either not even at online check-in. On both flights I was comfortable however having an aisle seat the middle sear next to me was empty the cabin was not hot at this time and the service was rather good. We were however delayed out of IST for more than 20 mins. but arrived 5 mins late to LJU. I will not fly Turkish for another year let's see if they get better.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Rebecca Nelson","Canada","2015-05-01","This is the second time I have flown United and it will be the last. The first time all the planes were late and we kept getting bumped to later flights. When we did arrive the luggage did not and it took four days to get the luggage. The second time I flew first class. After we checked in in Toronto we were put into a large area like cattle with no services and then lined up and herded through customs at the last minute so we were unable to get breakfast or buy magazines etc. one bag did not arrive with us but went to Newark instead of San Francisco. On the way home I was bumped to a different seat so I was no longer flying with my spouse and when I called I was told that is just how they roll and even in first class full fare seat booking are suggestions. In the future I will be flying Delta. We flew Delta last year and it was a much different experience.","","","First Class","","4.0","5.0","4.0","5.0","3.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Dawes","United Kingdom","2015-05-01","UA1122 23 April 2015 MCO-EWR. UA1690 26 April 2015 EWR-MCO. Flew United First from Orlando to Newark return. Crew very friendly attentive and interested in the passengers onboard. Service by both LAX based crew from Orlando and Newark based crew back was excellent. Drinks always refilled and never any empty glasses or trash around they always cleared it away. Food was brilliant and very tasty. The 757-200 on both sectors was clean tidy and all features of the business first cabin in good working order. The actual aircraft used had the international business first cabin which was a nice bonus with the fully lie flat bed. Over all will definitely be using United again over other carriers.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Derek Salter","South Africa","2014-03-14","LGW to CPT - 27/28 February in Economy. Both planes very full. Easy boarding in London - less so in Istanbul where it was necessary to board a coach to go to the plane. Seats on both were comfortable and inflight entertainment good. Food excellent - special meal provided as requested. Staff very helpful on board and good amenity kit. Highly recommended especially if you can get a promotional fare. Security check on transfer at Istanbul simplified and no lines.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Charlotte Mathiassen","Denmark","2014-03-11","Copenhagen-Istanbul-Kathmandu on 18th February and back on 24th and that was not a good experience. On the flight from Istanbul to Kathmandu the plane was old and shabby with very little space the lights at the seats did not work so the light was on in the cabin all night there were no screens in front of the seats and no entertainment not even information on the flight on the small communal screens. Nobody served water or anything during the night dinner was OK but meagre and as a vegetarian I got only half the food of those who had ordered meat. I asked for more but the staff member never came back with it. The flight could not land in Kathmandu due to fog. We were 5 hours late with an extra landing in New Delhi with no food or drink and arrived 5 hours late with no offer of compensation. On the way back again more than 5 hours delay without information as to why as we arrived in Istanbul it took ages to get tickets for a meal in the airport and when we got them we could only use them in the fast food restaurants in the food court and had to pay ourselves if we wanted to sit in a decent place. All together not to be recommended - and on top of it all the staff was not very friendly and informative.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Cengiz Yilmaz","Turkey","2014-03-11","27 Feb TK 211 Antalya-Moscow economy. Aircraft was old 320 at the airport before departure no proper explanation given for almost one hour delay - apparently caused by malfunctioning of emergency door. The food was excellent staff friendly although it was a midnight flight. Return was 3 March Moscow-Istanbul daytime flight TK 414 economy. Brand new 321 with comfortable leg space. The food was excellent. IFE was very good with latest movies and a lot of variety. The cabin crew were friendly. Smooth take off and to Istanbul smooth landing. IST- Antalya TK 2418 new 737-800 cabin crew friendly short flight. Overall a good experience.","","","Premium Economy","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Parlee","United States","2015-05-01","I have never flown United Airlines before. This will be my first and last time. Our family booked our flights in January from San Diego to Florida. Sometime in February the flight time of our second leg of the flight was changed by about 5 minutes. Didn't think much about it. Just yesterday my daughter was checking her seating arrangements and realized that when United changed the second leg of the flight they dropped all our seats. There are no seats available. No help from the United reservation person who I could barely understand. We're all sitting apart. Good thing we checked our seating or we might not even had a seat. I will never fly this airline again and I haven't even been on the plane yet.","","","Economy","","4.0","4.0","4.0","4.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Zain","United States","2015-04-30","It's unbelievable that United continues to use ageing Boeing 747's on transpacific flights. 747's don't even have monitors behind the seats in economy class! Very disappointing when you can't choose what to watch on an 11 hour flight! In addition the level of service is not as good as Asian airlines that I've used on the same route such as Cathay Eva Air Singapore Air etc. When I asked to refill a water bottle the flight attendant said I would need to go to the galley myself to have it filled. I've never received such a response on Asian airlines. Will definitely avoid flying United in the future if I can help it.","","","Economy","","3.0","3.0","1.0","2.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mauro Munarolo","Italy","2014-03-11","19 January TK 720 Boeing 777-300. I flew from Istanbul to Mumbai aircrew disagreeable and not present. Horrible food on board monitor not active non-existent movies in Italian. Poor choice of drinks no snacks on board. I was disappointed.","","","Business Class","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Onal Gungor","United States","2014-03-10","Business from IST-JFK JFK-IST with 3 family members staff horrible both flights didn't do proper pre-flight service service was poor. Staff not attentive to passengers especially for a business level flight. Baggage was last out even being tagged priority on first leg the return flight baggage was lost. Only fly because its a direct flight between IST and JFK. All other airlines have one stop. Over priced as well usually double the fare for a 1 stop business flight compared to other airlines like British KLM or Lufthansa.","","","Business Class","","1.0","2.0","1.0","3.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Tapani Utunen","Finland","2014-03-07","HEL-IST-BOM return on A320 B777 and A321. Last trip on TK was few years back and since many fellow travellers on this forum have suggested TK to be inconsistent nowadays we didn't expect anything really. TK turned out to be very good on all four sectors: all flights on time or ahead of schedule all aircraft quite new with great legroom and good IFE that had many interesting options. Moreover the hot meals by DO&CO were of high quality compared to any big European competitor - I still prefer proper food on flights over 3 hrs instead of a sandwich if a meal is served. Human interaction is always a matter of personal taste: for us the cabin crews on these full flights were perfectly fine with good command of English - plus many smiles all the way. All in all TK was very comfortable and great value really.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michele Mosbacher","United States","2015-04-28","I was flying from Ft Lauderdale to Houston this evening in premium class. I was carrying a tote bag small purse a tiny rollerboard and a shopping bag. The guy taking my tickets in a hostile tone told me only two items. I have flown continental for years. Husband was platinum level. This was never an issue so of course I moved aside to comply and consolidated four into two plus purse. Purse an issue so gate checked bag. Fine. Got on board. To add insult to injury. Weather delay due to lightening and hail in Florida and major storm system in Houston area. I had had my United flight diverted last week. We had option to get off the carrier and I elected to get off. I asked rude gate agent if I could retrieve checked bag. No he said rudely. I will never fly them again.","","","First Class","","1.0","1.0","3.0","1.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Stephen Mordey","United Kingdom","2015-04-24","I took a trip from London out to Rio De Janeiro and from there to Sydney and back home after another stop over in Rio. My travel started on April 1st on UA 5 from London to Houston. I'm a 1k and upgraded this whole itinerary of about 48000 miles of travel from economy to business using mileage and a cash fee. All upgrades cleared in advance allowing me to select my favourite seating which on United one can do free of charge. I continue to be impressed at the level of courtesy and service in United's premium cabins. The vast majority of cabin staff gave very good attentive and professional service. Good simple food but very enjoyable and well presented. The fish dishes continue to be my personal favourite and were quite delicious. Frequent drink refills no need to ask its just given. Some really outstanding flight attendants. Some customers dislike the business class seating personally I have no problem with it. After a nice meal and plenty of snooze inducing beverages I can literally sleep for hours. The only downside in the whole trip was the closure of Houston Airport as a result of thunderstorms on 16/04/15. This could not be avoided or blamed upon the airline. End result I arrived at Rio on my way back 24 hours late. As a 1k a free phone call to a dedicated phone line got me rebooked on the next days flight keeping the upgrade. But I have to say that I did not envy the legions of poor souls who had to stand in line at Houston Airport that night to receive the same service from customer service. It seemed like hundreds of passengers waiting to see one or two agents working at 2am and it was not a pretty sight! All in all thirteen long haul flights apart from the one delayed by weather all other flights operated either on time or ahead of schedule. There are airlines out there that could not even come close to this level of punctuality. And as always my baggage appeared in the right place at the right time. United continues to provide generally very good service in my experience.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Nilsson","Sweden","2014-03-07","We chose the airline for the good price they have in Business Class and also for the fantastic lounge in Istanbul. The hard product on long distance planes are great but the 737 and 320 that we flew ARN-IST with is just normal economy seats with blocked middle seat. The food is good but the service level is low. Priority boarding is a big no. Everyone is let onboard straight away. The Cabin Crew hardly says hello as you enter the aircraft and dinner service is slow. A smile is very unusual on Turkish. So pay for a good seat (on long distance flights) ok food onboard and a good lounge in Istanbul. Service level is very low. Also if you book early you can get a really good price even in Business class.","","","Business Class","","5.0","4.0","1.0","3.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Hartmann Rene","Denmark","2014-03-04","Flight from CPT-IST-CPH. Turkish airlines has a top of the range product (if one were to exclude their customer service). Their planes are very up to date modern interior fantastic food great lie flat seats and generous sized IFE with a wide selection of films. The CIP lounge in IST was also very very good! Customer service has ample room for improvement. Perhaps its a cultural thing but I didn't find the cabin crew nor the staff in the lounge particularly forthcoming. In fact they were all quite arrogant individuals which appeared to hate their jobs. Nevertheless I will fly with them again - just don't be expected to be treated like royalty.","","","Business Class","","8.0","4.0","2.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Lamont","United States","2015-04-24","BCN-EWR. United gets dumped on so much here I wanted to say something nice. Our trip was near-perfect. The flight was full yet the staff were friendly attentive prompt and accommodating in all ways. Very good filling and nutritious lunch plus a pre-landing hot snack. Seating in the Boeing 757-200 was spacious and comfortable. (We sat in their Economy Plus which offered plenty of leg room and I'm six feet tall.) Entertainment was plentiful and varied (I watched three recent movies I had missed in theatres) and the viewing screen was quite large enough. Overall the trip was so relaxing that we still had energy for the final two-hour leg home EWR- ORD which also was quite pleasant.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Lange Michael","Germany","2014-03-03","TK 1637 IST-MUC. Going back home from Iran I had to change planes in IST. This was a very bad experience you had to go through security control and I had only a limited time for connection. It was overcrowded and disorganized. We started with delays because of disorganization. They checked whether everybody had a visa or permission to go to a Schengen country. Why did they not check it when getting the boarding pass. Entering the plane very unfriendly crew. They served everything without smiles not speaking English? Like always theoretically the choice of two meals but on reaching row # 18 there was no longer a choice. Only one kind of meal left. Happily it was the meal of my choice.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Mehta","United States","2014-03-03","Flew JFK-BOM and return with stopover in IST on my way back. First served a little Turkish Delight (Lokum) which was quite nice. This was followed by drinks and meal. JFK-IST served 2 meals and IST-BOM had one. Leg room for economy was pretty much what I expected. IFE was quite good. New movies shows and free WIFI which was of course slow but worked. They also have USB media so you could just snap your flash drive and it will play the songs / media on it. I have travelled on Cathay Qatar and Emirates and while they do have the USB slot it wouldn't play media but this one did. Staff were courteous and polite. The IST-JFK sector had many vacant seats in Comfort class but they wanted 260 Euros which I didn't got for. Paid less than $900 for the round trip with the stopover so it was a good value.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Archie Ramsay","United Kingdom","2015-04-22","I flew from Dulles Washington to London Heathrow on the 7th April 2014 although I was in economy it was the best flight I have experienced I usually sit at the window when I fly but this time I opted for the aisle - it does make life so much easier when flying. Anyway although I was in economy the service was first class the cabin crew were excellent its nice to be looked after by cabin crew with a genuine smile rather than a false grin. The free television on the back of the seat is also a nice addition anyway thanks united for a great trip.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","George Weber","Australia","2015-04-19","My wife and I travelled business class Sydney to Tampa Florida via LAX. Sadly a passenger died two hours of Sydney so had to return. Told flight was rescheduled for the next day. As we live in Sydney on the fringe we were told to go home and come back tomorrow. Cab fares were $240 with no reimbursement. Next day plane was an hour late boarding. Business Class cabin carpets were soaking wet. Further delay to clean. Cheap sparkling wine served in plastic cup. Departed Charleston SC sixteen days later back to Sydney via Chicago and LAX. As no internationally trained staff at UA Charleston could only ship bags to Chicago thus to baggage collection/security there. Airline lounge packed in Chicago. At LAX UA lounge was so full we were not allowed in. Then found out no frequent flyer points Sydney-LAX because it was an unscheduled flight.","","","Business Class","","1.0","4.0","4.0","4.0","4.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Altunay Deniz Suat","Germany","2014-03-03","Istanbul - Munich - Istanbul 10 January 2014. A very comfortable and enjoyable flight both in Business Class. The staff were friendly and helpful. The planes were both Airbus A321. The seats were comfortable with enough space for long legs catering with a lot of different beverages and 3 different meals were delicious. The Entertainment with films and music channels were interesting. Before take off and before landing given hot towels to all business class guests. Value for money is very excellent.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Curtain","Australia","2014-02-28","Istanbul to London Gatwick 23 February. Very comfortable service. AVOD was quite good for a flight of just over 3 hours and the food was plentiful especially compared to other carriers. Staff were efficient but could perhaps have been more friendly.","","","Economy","","7.0","3.0","3.0","4.0","3.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Howard","United States","2015-04-19","I flew from IAH to NRT. Not the worst flight but many aspects could be greatly improved. Too much air- conditioning I had to have 3 blankets to keep myself warm. The IFE was better than I expected though. Some acceptable selections to watch. It kept me entertained for the 12 hour flight. Overall probably taking another airline is a better choice for your trip.","","","Economy","","5.0","2.0","2.0","2.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bradley Ricks","United States","2015-04-19","On a flight from LAX to New Orleans. Flight 1/2 full with all exit rows empty. My husband and I attempted to move to a exit row seat and was told by the flight attendant we could not move. You have to pay to sit in an exit row. The flight is half empty. United this is our last time fly with you!","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Curtain","Australia","2014-02-28","Tokyo - Istanbul 22 February. A very enjoyable flight. Very tasty food and efficient polite if not particularly friendly service. The AVOD was acceptable but could have had greater choice for a long flight. The plane was well maintained and I enjoyed some nice touches such as a Turkish Delight just after we boarded and hot towels.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Lange Michael","Germany","2014-02-27","Flight IKA-IST TK 871 B737-800. Unfriendly staff without greeting the passengers. Theoretically there was a choice of meals but when they reached my row “sorry only beef no more any choice!” Eat it eat it not!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Griffin","United States","2015-04-19","PBI-IAH-LAX-NRT-SIN - original scheduled route. Route actually flown with delays: PBI-IAH-LAX-SFO-HND-SIN. All domestic flights offered only beverages or you could purchase food. Flight delayed due to weather in IAH. Arrived into LAX and my connecting flight had left. Ground service was little to no help. Crew at gate barked to go to Customer service and they only deal with guests at that gate. Customer service had only one person to rebook flights for 40 folks waiting in line. Called 800 number and then was told to call another number to speak to someone about my international ticket. Finally got rebooked but it meant flying to SFO and then onto Singapore. Good part is my flight from Tokyo to Singapore were on ANA. There was a gate change while en-route to Japan. The ANA attendant met me at security to inform me of gate change and asked if I wanted a transport.","","","Economy","","4.0","4.0","2.0","1.0","2.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Steve Bryant","United States","2015-04-19","A recent flight from London to New York recently was perhaps the worst experience we've had. We recently flew Nashville - Dallas - San Francisco on United (first class). Food service etc was great. But woe to the huddled masses. For some reason on the return we were bumped to business (first leg) then economy (last leg). For a six hour flight ""breakfast"" was a box with a roll candy bar and yoghurt. But the last leg we were seated in economy and the blinders came off. Seats were probably used on misbehaving prisoners - as ergonomic as a stone carving tattered ""leather"" painfully thin. Video screens (and I use the term loosely) had been randomly attached to the ceiling for which earphones could conveniently be purchased. I'm unsure which is worse - this or the ""individual screens"" on the last AA we flew - scratchy color off glaring possible the worst picture quality on Earth. No problems with bags or leave time.","","","First Class","","5.0","1.0","3.0","2.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Fischer","Germany","2014-02-26","HAM-IST-AYT-IST-HAM: Once onboard we were greeted by courteous staff. Before takeoff they served Turkish Delight in economy class which is something never to be seen on any other European airlines. They even arranged my vegetarian meal from business class as it was not loaded. TK serves fresh orange juice and lemonade which is perhaps the best drink I have had on onboard! Meals are always tasty and crew are friendly and helpful although I have to say that Chef-onboard service is absolutely useless. Chef did not even know what the vegetarian meal was on TK flights but thanks to the crew who got me something to eat although it came an hour after the service. The legspace is acceptable and much better than Air Berlin and Lufthansa though one of their aircraft's was so old that I could hold the seat cushion. All in all it was a pleasant experience. How I wish they performed with same service on Non EU routes.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sandro Pentimalli","Austria","2014-02-25","I flew with Turkish in January in C-Class Vienna-Istanbul-Bangkok and Singapore-Istanbul-Vienna. Its true that they offer good amounts of food but the quality was poor on all these sectors. Completely tasteless meals served by flight attendants that did not smile at all and did not understand English. The cabins of the long sectors IST- BKK and SIN-IST were also quite dirty. The most disappointing thing was that the crews on all the sectors were not very friendly. Austrian Airlines also have Do&Co as their caterer but between Austrian and Turkish there is a big difference.","","","Business Class","","3.0","4.0","1.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Slegers","Netherlands","2015-04-17","Flew to Las Vegas from Amsterdam with a stop at Chicago. Were delayed at Chicago for 3.5 hours with no communication from United staff and 6 gate changes. Onboard entertainment system broke down after 2 hours (on our flight from Amsterdam to Chicago) so we had 6 hours where we had nothing to do but just sit. Flight crew was uninspired. Return flight from Las Vegas to Amsterdam got cancelled 15 minutes before we arrived at McCarran airport because there was no crew available. Eventually flew back to Amsterdam through Los Angeles with KLM. Customer care pointed at Reservations and Reservations pointed at Customer Care. Was on the phone (international call) for over an hour and just got disconnected. Several e-mail back and forth only thing United did was apologize for the inconvenience. Stay away from United.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mary Choi","United States","2015-04-16","Flew EWR-AMS-EWR earlier this month. Had extra legroom in Economy Plus. Boeing 757 was very comfortable. Food was surprisingly good. Their ""Asian Vegetarian"" option was a really nice Indian curry. Soft drinks coffee and tea are complimentary and are frequently offered throughout the flight. Crew on both sectors were accommodating and very pleasant. They made quite an effort to make sure we were well fed and hydrated. I was travelling with two very young children and the crew constantly came up to our row and checked in on us. It made us feel welcomed and relaxed. Great in-flight entertainment with lots of great video on demand. Would definitely fly with United again.","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Valius","Lithuania","2014-02-25","Flew from Vilnius to Dubai. Plane from Vilnius to Istanbul was great and comfortable yet got very old A330 from Istanbul to Dubai. Service is great price is ok too. Yet I wish they would make at least a few seats for people taller then 180cm. I'm 189cm and I absolutely hate Airbus seats as their head rest is pointing at my shoulders. Either way meal is great pilots look to know what they are doing and overall - pretty satisfied.","","","Economy","","7.0","3.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Anders Pedersen","Denmark","2014-02-21","JNB-IST-WAW 13 and 14th Feb. Flights on time. Metal was A330 and A321 respectively. The long haul was excellent with many food and drink choices. Wines from 4-5 continents ranging from rose champagne red and whites selected from within a wide range just to my taste. FA attendants were frequent and respectful. IFE maybe the best I've seen and easy to operate. Huge monitors. Bed not fully lie flat so I actually turned around and laid my head on the stool and slept better with my legs in slight upward position. Night-kit given was boring and superfluous. Check-in at transit in JNB only possible 3 hours prior to departure. However was allowed through security without boarding cards as to kill time in the SAA-lounges. When the check in lady eventually appeared at transit she was professional and kind and managed even to trace my luggage and give it an additional (needed) label so I could transfer it throughout. The corresponding luggage receipt was smoothly given to me as I entered the stairs boarding the aircraft. The lounge in IST was extended with a huge under-deck 3 days ago and is a world-class positive experience in design space beauty and service provided. IST-WAW on Airbus 321-200. Not business class seat but ordinary economy with tabled middle seat to increase space in the 3x3 configuration. IFE on small ceiling monitors were useless. Staff were alert and kind. As usual for TK one was dressed up pretending to be a cook despite we were only 4 pax in business out of 12 possible. Food very good varied and wide options inc. of individual cheese plates deserts etc. Even champagne was offered on this European flight of a duration of only 2+ hours.","","","Business Class","","8.0","3.0","4.0","5.0","2.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Cassandra Leen","United States","2015-04-14","I was very disappointed with the service and overall experience I received from this airline I had a flight out of Fort Lauderdale Airport at 7.45 am I had arrived early around 6 am with my 4 month old infant. We boarded the flight on time everything seemed to be going as planned until the flight was delayed due to some electrical in the control panel. We ended up sitting on this flight for a good 2 hours waiting as they kept saying sorry and we will update you more in 5 minutes and then 30 minutes and overall a 2 hour wait time until they said we are sorry but we must all exit the plane and wait in line until we could get booked for another flight. Once booked for a new flight they gave us food vouchers the new flight they booked me on was at 2.55pm it was only 11am so I was expected to wait with an infant for another 3 hours - a long day waiting me with my son. I then received a notification on my phone that the flight they rebooked me on had been delayed 90 minutes which would have meant being stuck in Houston airport where my connecting flight was but that I would have missed by the time the new flight had arrived. I was then put on another flight leaving Fort Lauderdale at 5.15pm and arriving to my destination at 11.18pm. I don't think that this was handled well at all especially since I was carrying a child around and had only me.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Peterson","United States","2015-04-14","Flight 1660 from Denver to Houston. This airline is horrible. If you have other options to fly to a location exercise the alternative and pay whatever it costs. Delayed 5 hours. Refused to hold connecting flight despite the fact that over 30 passengers were connecting via that flight. No discounts offered on flights. No ticket offers to fly at no expense in the future to another location. Absolutely horrible customer service. Rude and ineffective agents/representatives. A company that could not care less about customer service.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Burke","United States","2015-04-12","ROC-ORD-JAC and JAC-ORD-ROC. Outbound flights went without a hitch. ORD-JAC segment in an A-320 with new slim seats. Seats were more comfortable than I thought they would be based on previous reviews. Flight Attendants pleasant and made several passes with water for a three hour flight. Return was delayed two hours in JAC. Not a problem for me as I had a 5 hour layover scheduled in ORD. Equipment was an A320 as well and the Flight Attendants were pleasant and attentive. I would give higher marks for seat comfort except both ROC-ORD and ORD-ROC segments were on a regional partner using an ERJ-145. Seating was cramped and the small cabin is not for those with claustrophobia. In all United gets you from point A to point B. They certainly aren't JetBlue.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Green","","2014-02-21","HEL-IST-TLV 19 Feb. Fog in IST kept us delayed in HEL for 3 hours. Updates from gate agents left much to be desired. 45 minutes circling the foggy airport not a nice feeling but eventually landed safely. Next flight to TLV delayed 4 hours. No gate personnel present until boarding. No amenities offered. HEL-IST A319 with no IFE at all. Crew friendly and nice meal/bar service. Generous with alcohol. IST-TLV A321 with IFE at every seat. Leg room a disaster compared to other TK a/c. Again all female crew friendly nice food. I also noticed that on all 4 flights the aircraft's were never air-conditioned. It meant sitting in a very warm stuffy and crowded plane until they were ready to go. Not a very welcoming environment. All in all good service. Will fly again.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Arriens","Netherlands","2014-02-20","AMS-IST: I was on the wing. This section has to do with 1 less FA than in the back. My warm meal arrived cold. KIX-IST: Like on the outbound flight a sense of disorganization during 1st meal service. One FA was running back and forth. Good on-time performance.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ian McGrath","Canada","2015-04-12","I've never actually been embarrassed to be seen travelling business class before. I met a colleague at the airport and I was wearing the same clothes for the past 2 days (they cancelled my flight and didn't return my luggage- later found out that they had reinstated the flight but didn't tell me). In front of us both I was told by a flight agent that the flight United had booked me on was full-they didn't even book the other flight! Now my rescheduled flight is delayed another 4 hours.","","","Business Class","","3.0","5.0","2.0","3.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jim Davison","Canada","2015-04-12","Overbooked flights planes grounded for maintenance issues replacement aircraft with fewer seats. My flight out of Houston quickly fell apart as the original plane was both over-booked and grounded for maintenance issues. While waiting to find out if there were enough seats for everyone stragglers who had been bumped off previous flights were given seats over those who were actually assigned to the flight. Overall a very poorly executed attempt at damage control.","","","Economy","","3.0","3.0","3.0","2.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Green","Israel","2014-02-17","TLV-IST-HEL. TLV to IST B737-800 great leg room leather seats no personal IFE. The crew were nice handed out heart shaped chocolates for Valentines Day. They managed to serve breakfast on this short flight and a bar service. The only bad remark cabin very hot during boarding terrible welcome. It got better as we took off. Remote parking in IST bussed to terminal. Security much quicker than expected. Departure area crowded and stuffy as usual. Again boarded A321 steaming hot. This time legroom was atrocious could not move or eat? The B737-800 felt like business class compared to this torture. Crew friendly and hard working full hot meal service wine beer and alcohol were free. This time personal IFE. Product seems inconsistent. All in all a positive experience.","","","Economy","","8.0","3.0","4.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Cabal","France","2014-02-14","Attempted to fly from Istanbul to Bangkok on Nov 29th but flight was delayed 5.5 hrs. No explanations given. No compensation despite delays. On-board entertainment was not properly working at my seat. Was too tired anyway. Pretty bad experience. Return flight was better (on time at least).","","","Economy","","2.0","4.0","2.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Fineberg","United States","2015-04-10","LAX to MEL on new 787-9 Dreamliner. This is the world's longest 787 route at around 15 hours so I would not even had considered flying United if they were using their old 747 with no IFE. This flight was excellent to the point I was wondering if I was actually flying United. I was in economy plus (which is not premium economy) but the extra legroom for a small surcharge really makes a big difference for such a long flight. The plane was brand new with excellent Panasonic IFE with very clear screen USB and power at every seat Wi-Fi which worked well for the entire trip good food and polite service. This was the best United flight I have ever taken and really feel they have a competitive product on this route (competing with QF A380). The only negative would be that you have to depart from the hideous terminal 7 at LAX. The return flight arrives at TBT to clear customs so think it would be much improved experience if UA international flights could depart from TBT as well.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Carrie Daly","United States","2015-04-10","Had over 3 hour delay for a flight from Chicago to San Diego. After a 1 1/3 hours they finally boarded the passengers and just as the last people were getting on they reassigned the flight crew. Had to wait another hour before a new crew showed up. Another delay because they need more fuel them once we were ready to go we had to delay again because we had to get a new flight attendant because one of them had been on for too long. Complete mismanagement by United.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Igor","Russian Federation","2014-02-13","IST-EZE GRU-IST Economy. I am a frequent flyer with TK (Elite) and there are many things I like about TK but the biggest problem of this airline is consistency. Some flights are excellent while others are just a horrible experience. This happened with my flights to EZE and back from GRU. The plane on both legs was awful. Under each seat there is a big metal box which makes it unbearable in combination with the tight legroom. Overall the plane seemed old and not taken care of. It had not been cleaned properly before departure. The staff were not attentive forgetting my requests. On the return flight there was no menu no hot towel no fresh orange juice. The temperature during the flight - freezing. The lounge in GRU is a joke. The good TAM lounge is closed at night and they use the Smiles lounge which is simply not acceptable. Ground handling poor - my priority has not been recognized at baggage delivery and for the return flight the check in staff didn't attach the priority label at all. All in all if I only took this one flight and judged TK based on this experience I would definitely not recommend this airline.","","","Economy","","2.0","2.0","2.0","3.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Gregory","United Kingdom","2014-02-12","9th Feb TK70. We purchased our tickets from London to Istanbul and then from Istanbul on to Hong Kong almost as soon as they were released 11 months before we were due to travel. Perhaps because we booked through an online travel agent we were not offered seat selection at that point. We didn't worry too much because we assumed that the airlines default position would be to sit a couple together and after all we had booked very early. This turned out to be a naive assumption! When we attempted to check in online which was more than 36 hours before the Istanbul to Hong Kong flight the only seats available were at opposite ends of the cabin. Our pleas to the Turkish airlines office in London the check in desk at Gatwick and the transfer desk at Istanbul were all to no avail. This completely ruined the flight for me whilst I respect that the airline couldn't bump someone from a pre booked seat we should have been sat together by default at point of booking.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Ridderhof","Australia","2015-04-10","Travelled SYD-LAX-LAS and GCM-IAH-LAX-MEL and found the airline to be well above average. Whilst some of the aircraft are a little older the LAX-MEL leg was on the 787-8 and we were upgraded to premium economy (economy plus) for that leg - possibly the most comfortable flight I have ever been on. Flight attendants were typically very cheerful and despite the large amount of legs no complications with baggage. Food was fine entertainment on the long-haul flights was pretty good. In any respect they performed much above my expectations and don't deserve a lot of the bad rap they get on this site.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Cross","United States","2015-04-10","I flew United from KIAD to DXB in economy and really liked it. I wasn't very optimistic about the airline when I read reviews on it but United surprised me with how good they were. The ticket was the cheapest I could find. I have flown on several different airlines and United served me one of the best meals I have ever had on a plane. The seats were big and comfortable since United has a good seat configuration. United uses a 3-3-3 seat configuration unlike many airlines that uses a 3-4-3 configuration on their Boeing 777's. The flight attendants were nice and helpful. The inflight entertainment was good with a lot of the latest movies and TV shows that kept me occupied the entire flight. I would recommend this airline to anyone.","","","Economy","","10.0","5.0","3.0","5.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Yilmaz","Turkey","2014-02-10","737-900. Although we were delayed 4 hours in Manchester due to high winds (not a problem) we had a lovely smooth flight the business class seats on this plane are excellent plenty of room and fully reclining. Very good service once seated a glass of juice or wine was offered then a lovely salmon salad later a choice of chicken beef or macaroni - plenty to eat and wines excellent. Turkish or French wines offered plus liqueurs. Entertainment first class.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Klaus Malling","Denmark","2014-02-10","Flew CPH-IST-Bombay mid December 2013. One more good experience with THY all flights on time and service as expected good. No other European carrier serves this amount of meals on intraeuropean flights and service about the same on intercontinental. As a regular flyer on THY in recent years I would recommend changing the meals a little - on all 4 flights food was the same as before always delicious but perhaps a little tired compared to some years ago. Beverage service excellent and although staff of THY are not very smiley they were effective. Inflight entertainment good with good selection of movies both older and recently published. Transfer in IST chaotic on way out very smooth on return flight. Again I can recommend THY for both service costs and extensive route network.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sharon Salie","South Africa","2014-02-09","Flew to Muscat via Istanbul and returned a month later. Very pleasant experience. Take off and landing super. Took advantage of tour of Istanbul and the use of the hotel on our return leg. Food good. However the ground crew not friendly at all but cabin crew were superb.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Khan Irfan","France","2015-04-08","I flew from Paris to St Louis (MO) transit at Newark 3 hours flight delay from Newark to St Louis and 4 hours flight delay on the return flight from Newark to Paris. Reasons for delay: aircraft/crew not available plane maintenance etc. Food quantity absurd compared to other airlines. Avoid this airline even if it offers attractive prices it is not worth it.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mike Tigg","Canada","2015-04-08","I flew to New Orleans from Toronto on Air Canada in business class on a cramped and ancient CRA jet which was very substandard compared to what it used to be and returned on United via Newark on a 320 Airbus which was surprisingly comfortable and superior to AC in every department and for nearly half the price than Air Canada charged for the outgoing trip. I will favour United over Air Canada in the future.","","","Business Class","","8.0","5.0","4.0","4.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Boyd David","Australia","2015-04-08","Flight 839 Los Angeles to Sydney 4th April 2015. Departed LA near enough on time flight uneventful until approx 3/4 hr before landing. We were informed by the Captain that because of bad weather we were to be diverted to Brisbane. In Brisbane we were told to stay on the plane until further notice. With only minutes to spare before the cut off time for Pilots and Crew expired we approached the runway for our return to Sydney. We only got half way when the Captain announced we were not going to take off as their time had expired. We were taken off the plane and told to wait until a new crew could be found. Almost 12 hrs later and a frustrating lack of information we were told that finally they had a crew but no pilot then we had a pilot but due to administration problems we could not leave. After a 15hr flight and 12 hrs sitting in an Airport we were all tired and at the end of our resolve. We finally arrived in Sydney with a loud applause from all of us passengers 27 hrs later.","","","Economy","","1.0","1.0","3.0","3.0","5.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ahmed Shihab","Bangladesh","2014-02-03","DHK-IST then IST-JFK. This was my first time with Turkish airline. Cabin staff were rude. On my first leg I ordered a glass of water twice but it never came I had to walk to the galley to get my glass of water. The food was served after 1 hour. It was an 8.5 hrs flight so me and my wife slept a bit after the meal was done. I took beef biriyani and my wife took grilled chicken. The chicken was really tasty unfortunately I choose the wrong meal. Then before landing we were served a sandwich which was good. On our 2nd leg IST to JFK (10 hrs 30 mins) it was an early morning flight which was supposed to take off at 7.30 but got delayed 45 minutes. First meal (scrambled egg with mushroom) was served immediately after take off which was tasty but the cabin crews were again disappointing. Again I ordered a cocktail but it didn't come the first time I asked for it. I would recommend this flight as its cheap.","","","Economy","","6.0","3.0","1.0","4.0","2.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Risat Haque","United Kingdom","2014-02-03","Flew from Manchester to Dhaka (14th January) return Dhaka to London (11th January). Completely mixed bag experience when comparing the outbound and return journeys. The outbound was 10 out 10 due to punctuality professionalism amenities etc. I took advantage of the free Istanbul Tour offered by the Turkish Airlines. For the return leg the flight was delayed by 7.5 hours due to foggy conditions at Dhaka which obviously is not Turkish's fault. I was put on a different connecting flight to London which was supposed to depart within 1 hour of the arrival of the Dhaka flight to Istanbul. However the flight took 8.5 hours instead of 7 hours which meant that I missed the London flight. But what made this experience worse is the lack of in-flight entertainment system on this 8.5 hour flight. If Turkish is to compete with the other Airlines (Emirates Qatar Etihad) flying to Dhaka it has to take the Istanbul-Dhaka-Istanbul route seriously and ensure consistency across the flights.","","","Economy","","7.0","4.0","4.0","5.0","1.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Saketh Ram","United States","2015-04-06","I have taken several flights with United in the last 2 months (DEN-BOS-ORD-PHL-DEN and DEN-IAH). The online reviews are fairly awful but I have had overall decent to good experiences. All flights have arrived on time and early on a few occasions. Inflight service was overall good with smiling crews. Ground crews have also been reasonable good overall. I have found crews not based in EWR are in general a lot nicer. Inflight Internet worked well overall.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Bradley","United States","2015-04-06","My son and I recently had a connecting flight from Denver to Salt Lake City. When we got off the plane the board said our flight had been cancelled. When we asked why they customer service representative told us that our flight had been chosen at random because of the weather. We were told to either wait at the airport for 12 hours or we could pay for a motel. In my opinion the motel should be provided if the airline has the ability to just randomly cancel flights. What a major inconvenience. The customer service rep was very rude and unaccommodating. I'll never fly united again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rok Deu","Spain","2014-02-03","LHR-IST-SCQ via BIO. I pre-reserved seats which were not respected even being Elite+ passenger on TK. Check in at LHR was very regular not giving a decent service. I was not advised about the seats and lounge options. Flight LHR-IST departed on time and was full. Fight was so hot! A321 was dirty and old. The cabin crew served the meal and drinks and disappeared for the entire flight. My headphones stopped working in the middle of the movie and even changing them did not help. Staff did not do anything to help. My next flight to Santiago via Bilbao was as bad as the first one. No movie available. Only one service available during 6 hrs of the flight. The last leg BIO- SCQ did not have any service. All in all not a good experience and for the price paid I would never repeat!","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Shankar","Australia","2014-01-30","NRT - Istanbul - Barcelona. Plenty of food and snacks on the long haul flight - I love how they give out Turkish Delights just after take off and a meal menu on all flights. The only complaint was the friendliness of the crew who always looked grumpy and a few were falling asleep at their crew seats during taking off and landing on both sectors. Once they completed their meal service they disappeared and were chatting non stop at the back of the plane with other crew. Other than this a good 2 sectors with TK.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","William Robinson","Canada","2015-04-06","UA1464. We flew from Palm Springs to San Francisco then from San Francisco to Calgary yesterday. Excellent flights connections and service.","","","Economy","","10.0","4.0","5.0","1.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Mauro","United States","2015-04-06","EWR-SJO-EWR. No-frills airline. All flights were on time but the seats were uncomfortable and cramped there was no free food in coach and the flight attendants were unpleasant and unprofessional. Ever since the merger service has declined and prices have gone up.","","","Economy","","5.0","2.0","2.0","2.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","N Chowdhury","Switzerland","2014-01-30","Geneva - Istanbul TK1918 19 Dec 2013. Istanbul - Dhaka 19 Dec 2013 TK0712. Dhaka - Istanbul 9 Jan 2014. Istanbul - Geneva 10 Jan 2014. No inflight entertainment on flight from Istanbul to Dhaka or from Dhaka to Istanbul. On January 9 flight from Dhaka to Istanbul was delayed 7 hours due to fog. When the flight finally took off on 9 Jan flight time from Dhaka to Istanbul (non-stop) was 8.5 hours due a ridiculously old plane being used. I was informed in Dhaka on 9 Jan that I would miss my connecting flight to Geneva and would have to travel the next morning and was thus issued a boarding pass for the next day. When we arrived in Istanbul no instructions were given by the cabin crew leaving passengers to figure things out on their own. It took another 2.5 hours for ground staff to issue us hotel vouchers. Some toilets were non-functional on the flight from Istanbul to Dhaka on 19 December. All crew members on the flight from Istanbul to Dhaka and back appeared to be Turkish and spoke very basic English. Plus points: Staff of Turkish airlines in Dhaka were most professional and courteous and did their best to attend to the needs of passengers. Food was decent. Overall - a very lousy experience. There is a major difference in the quality of service (old planes no in-flight entertainment rude/unprofessional service) on the flight to/from Dhaka-Istanbul compared to flights to/from Istanbul-Geneva.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","P Vargacz","United States","2014-01-28","TK34 from Houston to Istanbul with friends. First time with Turkish and we were very satisfied. Seats were comfortable and the service was good. This trip would have been perfect however on the return to Houston the last meal before landing was not fresh I got rock hard dried out pasta. The way they handled this was a disappointment.","","","Economy","","9.0","5.0","3.0","5.0","2.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Sullivan","United States","2015-04-06","I made my reservation months in advance. I was supposed to have an aisle seat about 5 seats from the back of the plane. When I boarded the plane I was not in that seat. Instead I was put in the very last row by the toilet. I had work to do and tried to power through it despite the terrible seat. The seat would not recline and the gentleman in front of me reclined so there was no room. My head was just inches from his reclined seat (I asked and he agreed not to recline all the way back). I was constantly bumped as people walked to use the toilet and the smell was terrible! I asked the steward why my seat was changed he said it happens all the time. You think you have reserved a seat in the middle of the plane but it is really further back. Otherwise no one would choose the back row. So I was tricked and according to the steward it happens all the time. He made no effort to apologize or make the situation right. It is one thing to realize in advance that the only open seat is by the toilet. It is another to pay that amount of money and reserved far in advance and get ""placed"" in the back by the smelly toilet. I put 1 star for food and beverages because I couldn't eat anything even the food I brought on board because of the smell of the toilet. I put 1 star for the entertainment because it required a credit card. I would have given negative for seat comfort and satisfaction if I could have. I put 1 for staff service as the man in the seat in front of me was hit in the head by the trash bag every time the stewardess went by and she didn't even seem to notice. On the plus side it was terribly windy and the pilot did a good job with the landing.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Fallows Scott","United States","2015-04-04","I booked a last minute trip from Orlando FL to Hong Kong. The price was OK for few days notice but the in-flight experience was one I would like to forget. In the past I flew overseas with other international airlines from abroad and most treated me and my family very good. With United it was my worst experience flying overseas. Flew from Orlando via Newark to Hong Kong direct. The seats were hard as a rock which made it very hard to sleep. The entertainment system offered all these channels and music that did not work and not available for viewing. The food was terrible and small. It was half the size of a lean cuisine dinner. They charged me $8.00 for a half a can of beer. The attitude of the flight attendants were rude. Returning back to Orlando via Chicago from Hong Kong the flight was an hour and a half late which caused me to miss my connecting flight to Orlando. Got no sympathy from service desk and was stuck in Chicago for an extra 4 hours. I will not fly United ever again. Its not only bad service they provide but bad attitudes and they want to change you for every single little amenity. Avoid this airline if you can.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Duston","United States","2014-01-28","JFK-Istanbul-Bangkok. While the crew were not overwhelmingly friendly they did their jobs efficiently and mostly with smiles. What sets Turkish Airlines apart besides their phenomenal lounge at the Istanbul Airport is the quality and quantity of the food that they serve on board. Whereas on most other airlines you get a choice of perhaps 3 different appetizers to choose from on Turkish Airlines they have a whole trolley filled with different Turkish appetizers from you to select. You can try as many as you want. The same logic holds true for desserts. You had perhaps 10 different options to choose from. The seats on both flights were not of the ""lie flat"" variety but were comfortable nonetheless. My only true complaint dealt with the cabin temperature. The crew kept the temperature fairly warm on both flights. I did ask one of the attendants to lower the temperature on the flight to Istanbul which she did. But in about an hour or two later the temperature was warm again. Offerings in the amenity kits provided were generous and the cabins and rest rooms were kept fairly clean throughout both flights. Lastly it really is a bit comical to see one or two of the flight attendants dressed up as chefs given that none of the food is prepared on board.","","","Business Class","","9.0","4.0","4.0","5.0","2.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Richard Daniels","Switzerland","2014-01-25","TK 713 Dhaka - Istanbul Dec 13 2013 and TK 712 Istanbul - Dhaka Jan 9 2014. The airline is turning from slight above average to a complete disaster on their Dhaka bound flights. Now they are using their oldest A330-203 with no inflight entertainment at all. Seats are sometimes broken. Even the last resort of comfort the reading lights are not working or wrongly wired and therefore useless or really annoying. FAs are trying to cope with it but you can see that it even annoys them to work on a plane like this. They will even wake you up in the middle of the night to serve breakfast when everybody was sleeping. When I got shook awake despite having a sleeping mask on and questioned them they said it is normal for them to serve at this time as it was morning in Istanbul (5 hours away). Dhaka is not an easy destination but Turkish is doing everything to make it the worst for the average passenger. In winter when there is morning fog in Dhaka Turkish is the only carrier that does not dare to change their flight schedule like Emirates or Qatar but prefers to have their flights delayed by 5 hours without prior notification. It had now happened 3 times travelling from Dhaka or Istanbul. Only positive thing is the quality of the food which is usually good and tasty and drinks policy. Nevertheless this was my last flight with them after I was a loyal traveller due to affordable price.","","","Economy","","2.0","2.0","2.0","4.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Marcel Bogaerts","Belgium","2015-04-04","BRU-ORD-BRU. On the flight BRU-ORD the entertainment system was down so we had no entertainment at all. This was announced prior to boarding so it did not come as a bad surprise after take-off. This is not pleasant on a 9+ hours flight but United compensated us by serving all beverages for free including beers wines and liquor. After dinner the attendant even proposed to pour us a cognac without we had to asked for us. This is proper compensation and client care. The food was airplane food not great but the chicken was OK and before landing in Chicago we got a hot sandwich. On the flight ORD-BRU the entertainment system was working properly but the seatback screens on the Boeing 767 were utterly small. For dinner I ordered the pasta which was dough and something like tomato sauce not very tasty. Legroom was better than on most Asian airlines and attendants were courteous and caring. I see no reason why I should not take United again.","","","Economy","","7.0","0.0","0.0","0.0","0.0","","","0.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lorraine Scotson","United States","2015-03-30","The flight is always too full for everyone's carry on baggage. I don't like having to make sure I'm first in line to get onboard just so I know I don't have to check my bag. I had to check my bag the last few trip and wait for an hour for it to come through after landing. I cannot believe they are now charging for inflight entertainment. It's one step too far.","","","Economy","","3.0","3.0","2.0","3.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Anders Pedersen","Denmark","2014-01-23","BKK-SGN. Very disappointed upon a first good impression that did not last: Aircraft 777-300 were old and worn. Staff pretend to be kind but were just assuming they could speak English. Basically no food on board and a very very poor cold sandwiched was made from remnants from the previous leg flown. Horrible. The 2 staff dressed as cooks were a joke: apart from clothes not clean they were just pretending and no foods were ever cooked or made for the flight. Could not get additional food. They told me that the cheese was spoiled by heat from the previous trip. An FA agreed to offer me anyway but never came to me again. The mayonnaise in the sandwich were not good and too much. After hard negotiations got a glass of champagne but no info of provenance. Menu cards were wishful thinking. Seats worn and torn arranged in herring pattern poorly arranged and most provided no view. No earphones provided. No travel kit no magazines no papers nothing of anything! Seat pockets were empty except for air-sick bags and safety/emergency info card. Staff kept away from cabin as they had nothing to offer. At least they admitted that they had ran short of supplies. We were then forced seated as they announced we were to land soon. That gave them excuse for further denials of drinks and snacks and food. I was allowed to try their ancient 1st class and was impressed by the very old design and spacious cabin with 4 windows at a seat. The cabin was closed for service however as only business class is sold. Give only score 3 out of 10: two for being on time and one for an FA for being honest enough to admit food crises on board.","","","Business Class","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Lange Michael","","2014-01-22","Flight from MUC to IST. We left on time but when we reached IST we had to wait about 25 mins on the airfield. The crew were very unfriendly without saying 'hello' on entering the plane. Shortly after take off we got Turkish Delights then nothing more for 1.5 hrs. According to the menu we had the choice of two meals but when staff arrived at my row there was no choice. The meal was cold drinks and meal served together.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Paul","United States","2015-03-30","ORD (Chicago) to OGG (Maui). They notified us that there would be no wi-fi on the flight. Fine. We had media- filled devices so we could tolerate the 9-hour flight. OGG to ORD wi-fi was 'available' but none of our devices (Android and iOS) would connect. Loading for the sign-in page would stop at 80% at the highest but then would hang. Forget about it. Take-off was delayed for loading of 'catering supplies' (food that would be sold to us?). Flight attendants are always rude as if clearly they would rather be doing something other than attending. Waving a hand for your trash dour faces curt language (""You need to [do this or that]."") All this for the privilege of a non-stop flight at an international price. Hello Alaska Airlines.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Paul","United States","2015-03-30","ORD (Chicago O'Hare) to OGG (Maui Kahului) round trip. To Maui it was announced that the flight (a B777) would not have wi-fi. Luckily we brought our own electronic devices loaded with media to watch or read on. On the way back wi-fi was available but none of our devices was able to connect (iOS and Android) stuck in ""sign in"" anywhere from 20% to 80%. The home-leg departure was delayed for loading of catering supplies (i.e. food that would be for sale?). Flight attendants are rude as if you were sitting in their furniture without asking. It's easy to use polite language and manners even if you're not sincere yet they could not muster a minimum effort. The price for this flight is quite high as much as ORD to an Asian destination but it seems more like a budget flight. I guess it's because it's a straight flight (no lay-overs). Next time I will try Alaska Air with one stop-over at a much lower price (less than half!).","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Gurung","United Kingdom","2014-01-22","KTM-IST-LHR 28/12/2013. A330-300 flight from KTM was delayed around 5 hours. Not much information given apart from aircraft was circling above probably due to fog but other flights although smaller jets landed up to 2 hours earlier. On board aircraft had no personal screens and on take off the Captain announced there would be no IFE with no reason given. Transit at IST should have been 6 hours but due to the delay we had a 1 hour transfer so a rush to the departure gate. Flight to LHR arrived a half hour early but checked in baggage was left in IST. This was delivered on the next flight and delivered by courier the next day.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Stephan Schilling","Germany","2014-01-22","On Jan 17th we went from DXB to IST. This flight was awful. Normally they have quite a lot space in economy class but not in this Boeing we really had to squeeze ourselves between the seat rows! Also they had no control over the hand luggage. Passengers came with really large bags and cases which that were not at all suitable to be stored in the cabin. When the lockers were full some passengers started arguing. This was chaos! Until this point we had always been satisfied with THY but this time we were disappointed. The connecting flight from IST to LEJ as well as the onward flights some days ago were much better.","","","Economy","","3.0","2.0","4.0","5.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Munzer","United States","2015-03-28","My husband is a frequent flyer with United Airlines in his personal and business travels without incident. In saying that I am a reasonable person I can understand that our flight was delayed and then cancelled due to mechanical problem. However the rudeness of the ticket agents was a total shock to me and most of the other passengers. Staff did not seem to be equipped to handle helping people re-route their flights and were flustered and unprofessional. It is very difficult for me to express my disappointment in the way the situation was handled. The only apologies we received were from the airport security officers who showed up at gate 29. There were no announcements stating that they (the ticket agents) were going to help us with connecting flights there were no apologies for the inconvenience of having to sleep in the airport no announcement that first class passengers and those with small children would be found hotel rooms and others would be left to their own devices to sleep at the gate. Some water and sodas were provided but not enough for everyone. The ticket agents seemed to be ""put out"" in trying to help us. Isn't that their job? I believe that customer service is a huge part of any business and if you don't have good customer service you have nothing. No food vouchers were offered unless asked for this I found out by asking a fellow passenger where he had received his vouchers.It should have been announced that everyone would receive these after a long night sleeping at the gate. The lack of communication was shameless and again unprofessional! I believe there needs to be some training with the staff at United Airlines Maui to help in dealing with situations such as cancelled flights and exhausted guests. And regarding the 125.00 voucher we received for the inconvenience of this debacle doesn't come close to compensating for the discomfort and inconvenience of having to sleep on a filthy airport floor! Horrible customer service made the situation even worse.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Kelly","United States","2015-03-28","Recently flew SFO-IAH-EWR then EWR-ORD-SFO. First class cabin every flight. United's 737-900 series aircraft are nice but the leg room provided hardly warrants first class. Wifi failed on every leg except SFO-IAH. If you navigate off the personal entertainment offering to wifi it is impossible to get back. So if the wifi fails - which it often does on United - you have nothing. Meals were improved over past on a couple of legs the same poor food as on the others. Wines still bad. Boarding ridiculous as Group 1 is now huge with no preference to First Class. I've flown the airline for years because of its dominance at SFO but take other Star Alliance airlines when going overseas. United had delays on both parts of return whereas others I knew on Jet Blue out of JFK (down a runway) got out on time. May be time to give up my 1K and go elsewhere.","","","First Class","","4.0","3.0","3.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Mciver","United Kingdom","2014-01-20","LHR-IST-LHR over the Christmas - We use this airline regularly as they offer a good choice of flights from London with convenient departure times and have always been impressed with the quality of inflight service. B777-300 in both directions - aircraft was very clean and looked reasonably new. Very tasty meals were served in both directions and the Turkish Delight shortly after take-off is a nice touch. Good choice of drinks offered with the meal although it's true to say that they don't regularly pass through the cabin with the drinks trolley (to be honest there aren't many airlines that do these days - especially in economy) all you have to do is ask and they will serve you with a smile! The AVOD offered a good choice of TV and movies - the 4h flight passed very quickly. It's worth remembering however that some of the flights from London use smaller B737 or A320 family aircraft and may not have personal TVs in economy. The 11.40 and 16.10 flights from LHR generally use A330s / 777s. We have flown on smaller planes and the service is fine but not quite as much legroom as on the 777. Overall the flights were very comfortable with good in-flight service and compare favourably with many Western European airlines that I have flown on and have no hesitation in recommending them.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mark Simons","United Kingdom","2014-01-20","LHR-IST round trip. I decided to choose schedule based on flying on the 777-300 (Jet Airways lease). Chose row 33 out 31 back. Complimentary drinks served quickly followed by offer of a Turkish delight and then a full meal service. Choice of chicken or beef dish same on return journey but still good quality for an economy flight. Cabin crew efficient not really service with a smile however. Seat back on demand films games etc. to pass the time. Both flights spot on time with bags off quickly.","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Parker","United States","2015-03-25","I had my first and hopefully last experience with United Airlines this past week. I flew round trip to Orlando with a friend for spring break. Our flight down was delayed three hours because of weather which is admittedly not United's fault however we missed a connection in D.C. and had to fly standby on a later flight that put us at our destination 6 hours after we were scheduled to arrive. The return flight was the real terror though. Our first leg from Orlando to Chicago was fine except for the airline insisting on checking our carry ons through to the final destination. Once in Chicago we were told our flight to Burlington was delayed due to mechanical problems. Eventually we boarded the flight an hour late and took off. We then turned back and circled O'Hare for an hour and a half due to mechanical problems before making an emergency landing and having to get off the plane. They then cancelled that flight after leaving us sitting for two hours while they tried to find another aircraft. At that point I was told there was no way to get me to Burlington before Sunday night (my original flight was Friday morning). I tried to book a flight to a nearby city and was told it was impossible to fly anything other than standby. I was booked on a confirmed seat to Albany for Saturday morning and tried two standby flights Friday night. My friend made it out but I ended up in the airport overnight (I was not offered accommodation). When I went to board my flight Saturday morning they informed me that there had been an error and the flight was overbooked. I was bounced from that flight and booked on one departing in the afternoon. The afternoon flight was cancelled due to mechanical problems and I was unable to get out until Saturday night at 11 pm. After all that they refused to even consider shipping my bag until I had landed in Albany (it had been shipped to Burlington on Friday). It is now Monday and I still have not received my bags. Their customer service is unfriendly unhelpful and refuses to let you speak to someone in charge. I will never fly United again and I discourage anyone from doing so unless they don't mind spending hours in an airport without their luggage.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mclaughlin Robert","United States","2015-03-24","Business seats not up to international standards. The row of 4 seats in the middle feels like a dormitory. Excellent that an airline would invest in such sub-standard seating. United is my last Star Alliance choice for international travel.","","","Business Class","","5.0","4.0","4.0","3.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Lange Michael","Germany","2014-01-20","IST-IKA 28th Dec 2013. I arrived from MUC going to IKA. Finally one hour delayed we entered the plane. Crew were very unfriendly without taking any notice of us. Shortly after take-off we got Turkish delights. Then it took a very long time before we got our meal. According to the menu you had the choice of two meals but when they reached my row no choice and a very cold meal. On the A321 you had theoretically inflight entertainment. The menu of the display was in Turkish English German French Arabic but only the menu. The movies etc. were only in Turkish. Summary: Delayed bad service cold meals unfriendly staff chaotic situation at the airport in Istanbul.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Bailey Paul","United Kingdom","2014-01-20","Flew Manchester to Bangkok on the 13 January 2014 both flights departed on time and I arrived at Bangkok about 15 minutes early. Overall a good experience helped by a friendly and hardworking crew. Overall an excellent experience which I can recommend.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Morton","United Kingdom","2015-03-24","I booked my trip from UK to Florida via Newark over 8 months ago. I did not realise that the flights would be regularly cancelled or changed. First flight out of Manchester was 3 hours delayed because of staff shortage. Last flight out of Fort Lauderdale was delayed by 4 hours leaving us 30 minutes to run to gate for the flight back to Manchester. There is only one flight a day and we felt we had to make it. Most of staff were not interested in helping us. The whole United experience was a nightmare not the dream holiday we planned. Also the inflight entertainment did not work in my seat.","","","Premium Economy","","1.0","4.0","2.0","3.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Huffman Sharon","United States","2015-03-24","Arrived at Calgary Airport only to find out our plane which was coming out of Denver was delayed over two hours due to weather. This will put us in Chicago too late to make our connection. This means we cannot fly out till the next morning. United will not give us a voucher for anything because the delay was not 4 or more hrs. I looked at Denver weather radar and there is no bad weather. Gate people keep saying bad weather. Maybe there was down the line but not in Denver as they are insisting. So they don't have to supply vouchers for this late leg. The week prior I was booked on flight out of Houston. They had to change equipment then we were told it would take a few minutes to do the 'paperwork'. Two hrs later they finally finished. I like being informed and being told the truth. Will not fly United anymore.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Matt","United States","2015-03-24","I recently flew United from Shanghai to Chicago on B747-400 in Global First seat 2A. This airline is a disaster. First the boarding. Group 1 which includes first class had about 90 people in Shanghai with the line stretching down the corridor. In fact there were more people in group 1 than in group 4 or 5. So much for First Class. The front cabin of B747 is old and dirty. Seat 2A has more privacy than most but overall the first class cabin is tight with very little privacy and people on top of each other. The seat is long and comfortable and you can sleep. The flight attendants…- one was pleasant and the other really did not care about anything. The food was horrible cold appetizer awful salad. The food lack warmth/taste/presentation. Breakfast was down right disgusting. Maybe this is because on the way to China I flew with ANA and the service is excellent and incomparable. Flying United is not really a first class experience in any shape or form.","","","First Class","","4.0","3.0","2.0","1.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Brian Shoesmith","Bangladesh","2014-01-20","Flew Turkish Airlines for the first time in December Business Class from Dhaka to Vienna return Paris to Dhaka. We were disappointed in a number of things. There was no entertainment service (out of order both ways) and the attendants while not unpleasant were more interested in chatting than serving. The food was excellent and the beds OK. The rap highlight however was the Istanbul lounge which must be amongst the best in the world. Fabulous food and services.","","","Business Class","","6.0","3.0","2.0","4.0","1.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Boulton David","United Kingdom","2014-01-16","On 5th Jan 2014 flew Business class from Manchester to Bangkok via Istanbul. The trip was disappointing in that we flew on different planes than we were advised when booking the flight from Manchester to Istanbul was supposed to be on a 737-900 but was in fact on an old 321 and the flight from Istanbul to Bangkok was supposed to be on a 777 but in fact was on an old 340. However what was good about the flights was the excellent service of the cabin crews and the quality of food and beverage both of which were of the highest order and could not be faulted.","","","Business Class","","7.0","3.0","5.0","5.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Corbett","United States","2015-03-24","I was very hesitant to fly United again for my family vacation. The first time I flew United I ended up sleeping in the airport when my flight was cancelled. The second time I had two delays that left me on the runway for two hours each. Today I am done. I will never fly United again. Right now I'm in Houston. I was supposed to be in Florida two hours ago. Instead my family of three is sitting in a hotel room with a 4 year old who can't sleep.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","I Chuprynenko","Greece","2015-03-24","25 Jan 2015 UA993 (LX3218). 1 Feb 2015 UA992 (LX3219). I swore I'd never fly United a couple of years ago this time I didn't notice the flight was operated by United. Horrible experience. Delayed for 2 hours as always. For 9 hours flight they serve very little food cold and bad quality. Rude attendants. No legroom uncomfortable seats  everything is wrong with United. I know learnt to always look very closely which airline the flight is operated by.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sasha Takeuchi","France","2014-01-15","First time on Turkish Airlines. I flew in comfort class from IST to NRT. FA's are quite courtly and the seat was very large and legroom were very large. Meals were very good too I think we had economy class food on a business class plate.","","","Premium Economy","","9.0","5.0","3.0","4.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Erez Har-Tal","United States","2014-01-14","ORD-IST-TLV return in business. ORD-IST old A330 non lay flat configuration not very comfortable. Food excellent. Presentation and service. Took at least 2-3 hours post departure. Took Breakfast orders and woke us up 2 and a half hours before landing. Lounge in Istanbul beautiful. IST-TLV excellent meal and service. One luggage did not make it but was delivered home on time. Return. IST-ORD same aircraft again excellent service. Seats not very comfortable for sleeping.","","","Business Class","","7.0","4.0","4.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Susan Morris","United States","2015-03-24","I booked a flight to Bahamas through United and it was their Silver Airlines. My flight over was late and coming back the plane had 20 plus passengers and we were all checked in and they delayed our departure. We all missed our connecting flights. There was no apologies no explanations. We were to depart at 2.25 finally getting off the ground at 6.25. Since I was heading to New England there were no seats and I had to purchase a new ticket on a different airline and could only get to Hartford. That ticket cost me $600 and I am very upset with their lack of customer service. My advice don't fly United Silver unless you have make your flights a day apart. This company didn't apologize and kept us in the dark.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Koenig","Brazil","2015-03-19","GRU-EWR-LAX r.t. in BusinessFirst. Wife and I sat in center row (2-1-2 configuration) so had lots of room. I was dreading being in the first row since when I'd been in a similar configuration before people stepped over my feet all night to get to rest rooms but now the seats are ""suites"" so no problem. Very comfortable fully lie- flat seats. Food was actually pretty good. Service good. Nice array of films. We chose United for this trip due to price but were pleasantly surprised by how nice it was. Only two bags up to 70 lbs. each even in biz (some airlines allow 3) but overall we were happy. All of our flights were calm but if there was any possibility of turbulence I'd want the announcement to fasten seat belts to be audible to all even those asleep not just on video screens (as one reviewer suggested).","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sascha Groll","Germany","2014-01-14","18/12/2013 Luxembourg-Istanbul TK1354. 19/12/2013 Istanbul-Jakarta TK66. 4/1/2014 Kuala Lumpur-Istanbul TK61. 5/1/2014 Istanbul-Luxembourg TK1353. Staff on various flights were impolite to even rude. A vegetarian meal was ordered and served but turned out to contain meat. After enquiring they simply took back the meal and served a new one without saying a single word. No apology - nothing. Other questions were answered with grimaces only not words. Safety instructions from staff before landing sound more like army orders. The media box in their A340 takes half of the foot space absolutely inconvenient on long distance. The inflight entertainment doesn't contain new releases only old movies. The schedule as per magazine doesn’t comply with the entertainment system. Furthermore very limited language options on some flights only. The food was very good on one flight average on 2 and un-enjoyable on the 4th flight. Journey time was quite long. Website looks antiquated not possible to order special meal only by phone. Online check-in not possible for some origins but they tell you only after all data like passport number date of birth has been entered already. The transfer in their Istanbul hub is horrible. One has to queue for transfer safety check for hours. All in all the second worst airline I have flown with.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Akerlund","Switzerland","2014-01-13","Flew GVA-IST-AUH. Seats were dirty and could hardly be reclined footrest is a joke. On both legs staff rushed through the meal to the point where my husband had to physically hold on to his tray (IST-AUH). Staff not very friendly no greeting during boarding and an unapproachable attitude during the flights seats in front of us were used by cabin crew to sleep during the flight between IST-AUH. Entertainment system was poor compared to what other airlines have to offer. On both flights the toilet was smelly and did not feel clean. Not looking forward to our return flights nor the changing of planes in Istanbul we will avoid them in the future.","","","Business Class","","3.0","1.0","1.0","3.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Robert","United States","2015-03-19","My family and I were flying from Cancun to San Antonio with what was supposed to be a short stop in Houston. Because the plane departed late from Cancun we made it through the long lines and customs with 15 minutes left to make our gate. That is until they called me back and said they won't take my luggage. I asked why and was told there was not enough time. We told them we could easily make it to the gate and they refused to let us go. Instead we were sent to the ticket counter to. Rebook our flight. That is when we were told the flights were booked and we might not leave till the next day. They were not willing to work with us at all and it just infuriated us more. We asked to speak to the manager and he also came off as arrogant and took no responsibility for our situation. We ended up having words with him that got us nowhere. That was the last flight with United that we will take.","","","Economy","","1.0","3.0","4.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jordan Hilbert","United States","2015-03-19","I traveled from Minneapolis to New York and didn't have to check my suitcase at all. Then on my way back to Minneapolis I had to check my bag at LaGuardia airport in NY. I don't understand why I have to check my bag on the way back but not on the way there. The baggage people were not the nicest and it definitely wasn't an ideal situation. I had to pay a fee that I wasn't planning on paying and I shouldn't have had to pay it. From this experience I would not fly United Airlines again.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Taylor","Germany","2014-01-13","Bangkok to Istanbul. The inbound flight was the opposite of the outbound. There were people going up and down the aisles constantly prior to take off apparently dealing with this and that. Once aloft the service was ok but there was some disorganisation; the staff seemed to be improvising at times. On the other hand the seat was really good and I slept very well.","","","Business Class","","7.0","5.0","3.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Taylor","Germany","2014-01-13","Istanbul to Bangkok. Functional yet friendly service esp. from ""the chef"". Excellent meals this really helped the score. Everything worked though the 340's seat was not so good for a long flight (see my seat review). Only just ""good value"" here because of the seat.","","","Business Class","","8.0","3.0","4.0","5.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Moore","Canada","2015-03-19","YOW-EWR-PBI on the Sunday of March Break. Both flights on time using Embraer emb-145 and brand-new Boeing 737-900er with scimitar winglets and boeing sky interior. Ground and flight crew really polite and helpful with special mention for the check-in agent at YOW for being a brilliant help. Both flights on time with good seat comfort (I am 5'11"" 160 lbs.) with the real treat being the new plane and the boeing sky interior. My only gripe was the lack of IFE on the almost 3 hour EWR-PBI leg but with a book and music it was no big deal. Would recommend United for a reliable (but not outstanding) trip quality.","","","Economy","","7.0","3.0","4.0","2.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Matta","United States","2015-03-17","With so many carriers to choose from why would anyone fly United. We flew from San Fran to Boston and were never offered a glass of water. There was no entertainment offered. On the flight out it cost $7.99 for DirectTV and it was not worth it. The 'food' offerings were terrible (Pringles? Trail mix?). There is no leg room and seats barely recline. Is this airline for real?","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Al-Ani","Austria","2014-01-13","Although seats are very good there are severe limitations: Istanbul Airport offers no extra tracks for Business class passengers which means that you have to line up with all the others in the middle of the night/early in the morning (usually) to pass the overcrowded security checks. There is a fast track lane but it was always closed when I needed to pass it (4 times in the past 2 months). Istanbul airport is deplorable not coping with the rapid expansion of TK. This means that your expensive Business class experiences finds a rather unpleasant middle piece. Even more disturbing is the very wrong catering service concept and staff quality. Usually one pays for an expensive business class seat to find rest and piece and some sleep. TK assumes that you are in it for the culinary experience and serve food regardless of the flying time thus limiting the rest time severely. For instance while flying from Istanbul to Cape Town TK started serving dinner at midnight for over 3 hours. Then they wake you up 2 hours before landing to serve breakfast. Even worse is that the crew is serving and removing the food very noisily moving plates glasses etc for hours. The 11 hours flight to Cape Town thus had only 3 hours of quite sleeping time. Worst affected are the first and last rows of the business class being close to the pantry. Another bad example was the flight from Istanbul to Doha: here same procedure: although guests wanted to sleep right after the take-off (midnight again). Food was served almost the entire flight (4 hours). Noise was unbearable as the pantry did not even had a shielding curtain. Besides the fact that the food is nothing special the quality of the crews is very heterogeneous. During the flight to Doha the chief cabin attendant was reading the newspaper drank tea in front of the business class passengers (no curtain) and was observing leisurely the work of his subordinates. The staff chats constantly with each other and although there are more than enough attendants on board it is not possible to place a successful request as the chain of command is long and unclear responsibilities seem to exist.","","","Business Class","","4.0","5.0","2.0","1.0","4.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Sayin","Canada","2014-01-10","Extremely pleasant flight. Despite all weather issues our flight took off and landed on time in Toronto. In- flight free wi-fi is definitely the best. The meals were so tasty and fresh. They treat you like a guest rather than a customer. This was the first time I was on a Turkish flight and I would recommend it to anyone. The best airline in Europe indeed!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Vermeire Frank","United States","2015-03-17","We set out from Omaha NE approx. 6am to arrive in Kona HI on Feb. 5th at approx 2.30pm. We had connecting flights in Denver and LAX. We sat on the runway in Omaha for 1.5 hrs with maintenance issues and paperwork past our connecting flight departure time out of Denver. At Denver they shuffled us back and forth between customer service and the boarding gate finally they ended up booking us on a flight to Oahu then Hawaiian Airlines to Kona. When we arrived in Oahu they had no record of us saying United did not have us booked to Kona. After waiting for everyone to board they were able to get us on. We arrived in Kona approx. 6.5 hrs after we expected to missing a 1/2 a day of our vacation time any activities we had booked and no luggage! Our luggage arrived about 11pm at night. Our return flight was not any better. We arrived at the airport early and was told they had a flight leaving shortly and room on it. With our Kona bound experience we thought it may be a good idea to have more time. Before we boarded they had hydraulic problems and the flight was delayed. We were told our tickets were gone for our originally booked flight. So we waited and for once we made it in time for our connecting flight to Denver until we boarded the plane and the starter went out on the plane they brought it back in fixed it but not before we missed our connecting flight from Denver to Omaha. By now we were wondering if this was normal for United? At Denver again we were shuffled around until they finally found a flight into Omaha for us. Our flight experience with United was well below satisfactory levels. The maintenance issues should be a concern for United. I wonder what their Preventative Maintenance plan looks like if they have one at all and or if they should reconsider their Union as paperwork should not take that long. Not sure we will ever Fly United again. On the positive side we made it there and back!","","","Economy","","2.0","2.0","3.0","3.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jeanette Frederick","United States","2015-03-17","I have never experienced such horrible service as I did this past weekend. I purchased my tickets on Jan 30 2015 for a trip on March 8 2015. Arriving at my destination was a pleasant experience the return was horrible upon receiving my boarding passes I did have a seat assigned in which when I bought my tickets I choose my desired seats. All of this occurred at the Washington Dulles Airport First of all I did not have a seat due to no seating being assigned to me and was told I may not have one due to overbooking. The flight ended up being cancelled due to the crew being late so therefore I was not able to get home because no other flights were being booked for my destination. Spent the night in the airport and when I did reach my destination the next morning my luggage had not yet been shipped. This is terrible service being that this was my first time using United.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Flora Dempster","United Kingdom","2014-01-09","I have nothing but praise for this great airline. Meals provided and drinks included. They have always left on time. They are great value for money. I have travelled from Edinburgh to Istanbul then onto Ercan North Cyprus. Would be good if there was not such a long wait between flights - 4.5 hours. Have just booked for April / May and see there is a new connection on the way back leaves Ercan at 9.45 and connects in Istanbul with only aN hour and a half change over.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mark Evans","United Kingdom","2014-01-08","London Heathrow to Odessa (Ukraine) return. The only positive was that the leg room is actually fairly decent. However: Online check in is a time consuming and laborious process. It is a completely pointless exercise as we had to queue for almost an hour to have the ground crew re-check us in for the flight and take our bags. Staff both on the ground and in the air were surly and miserable. My seat on the flight from LHR-IST was broken and did not lock in any position which was deeply uncomfortable. On the same flight my partner's TV was broken and did not work at all. It took the flight crew almost 1 hour 40 minutes to serve a drink. Transfer arrangements in Istanbul can only be described as a complete and utter shambles. No clear directions people everywhere being funnelled into a small security check area. On the way home we were told to go and join another random queue for a further passport check. Whilst at the gate in IST the flight to Odessa was delayed by an hour with no staff whatsoever in sight. The planes are filthy both inside and out.","","","Economy","","","4.0","1.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Call","United States","2015-03-17","This was my first time flying with United. I took a trip from Kona HI to Salt Lake City UT. After 30 minutes and not taking off we finally discovered the fuel pump was out. Problems happen so that wasn't an issue. But they continued to have us sit on the airplane for 3 hours and got upset when people stood up even though the plane was not moving. After the three hours they confirmed the flight was canceled. They set everyone up with a hotel and a new flight which was excellent. My next two flights were delayed for over 25 min of the original take-off time making people rush if they had a connecting flight. I was not at all satisfied with how the trip went. My one day of travel turned into three days. On the newer planes the seats were comfortable. The staff were always well mannered and helpful. The food and beverages were good and the inflight entertainment wasn't great but there were a few options on the bigger planes. The small planes only had magazines which are not entertaining at all. I would not recommend United to anyone I care about.","","","Economy","","1.0","2.0","5.0","3.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Patrick","United States","2015-03-09","Flight 1570 to Tampa 3/2/15. It is absolutely unacceptable to make everyone board and say final boarding call almost half an hour early and then not have the plane prepared with food and beverages and make us sit on the plane waiting for food. Still sitting here when we should have left an hour ago. Why would you not have what is always needed on the plane? It's not a surprise. Why do we need food and beverage when the flight is 2 hours and everyone wants to leave without it? This is poor service poor planning and poor management. We will not be flying United anymore. I have never had this issue with such a short domestic flight. Unfortunately we had to fly United because we had to travel for a funeral and these were the only flights. Now we just want to get home but now we can't because we need stale pretzels that someone may want to purchase and no one can prepare or tell time. Never fly United the Unfriendly Sky's.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Beckenkamp","Germany","2014-01-08","DUS-IST-KUL and return in Economy. DUS-IST and IST-DUS by A320/321. Very crowded and the cabin crew didn't bring discipline into boarding deboarding and inflight behavior. All natural chaos with people standing/talking while fasten seatbelt-sign was shown passengers with much more than 1 piece of (bulky) hand luggage children without seats pax standing up just after touching the runway - nobody seems to care. Experienced cabin crew checked seat belts with loud and clear announcements from the flight deck - in Turkish and English. In addition: excellent catering (outgoing IST) by DoCo. Overall: certainly one of the better competitors in the skies - still a lot to improve.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Phillip","United States","2014-01-08","Houston-Mumbai return. Seat assignment is very difficult and boarding process at the gate is very chaotic. There are no set rules and agents can not control the crowd for orderly boarding. Economy seats are very uncomfortable and food service is mediocre and quantity served is inadequate. Will not travel this airline in future.","","","Economy","","4.0","2.0","3.0","2.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Wallace","United States","2015-03-09","Houston to Tokyo in Business Class. Five hours before landing in Tokyo when most people are sleeping the fasten seatbelt sign came on and the following recorded announcement was made very loudly. ""Ladies and Gentlemen the captain has turned on the fasten seatbelt sign. Please return to your seat and fasten your seatbelt."" I can't imagine anyone being able to sleep through the announcement. I was never able to fall asleep again during the flight. Can't United find a better way to alert passengers to the fasten seatbelt sign like a message on the television screen? Many United pilots turn on the fasten seatbelt sign when they need to use the toilet so it does come on a lot. Otherwise the food wine and entertainment were excellent and the seat made a very comfortable bed.","","","Business Class","","6.0","4.0","4.0","4.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Pereira","United States","2015-03-09","Economy FLL-IAH-GRU-IAH-SFO - typical USA airline nothing special space between chairs is minimum service is the bare minimum. SFO-ICN paid 500 dollars for an upgrade plus some miles and it was worth it. Sat on the business class on the upper deck (B747) really needed for such a long flight. Service was good. Scores would be much higher just for this part of the trip.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Thut","Switzerland","2014-01-08","ZRH-IST-ZRH. The crew were marvellous on both flights. The service was top notch for a 2.5 hour flight. Hot meal served on both flights and this in Economy. Headsets were offered and a movie (overhead screens) was shown and drinks service on both flights were superb. Open Bar coffee tea water rounds were offered. I am looking Forward to my next flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Pearson Christine","United Kingdom","2014-01-08","Dublin to Istanbul 27 Dec returning on 1 January. Outgoing flight TK 1978/27 return flight TK 1975/01. Great service staff and entertainment. Couldn't fault this airline and I am a frequent flyer. Would definitely recommend using their services again.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Kerry Clarke","New Zealand","2014-01-08","September 2013 on a return trip from New Delhi to Istanbul. The plane food service were all way below what I expected the plane was so old I was surprised it was still in service. I took a return trip from New Delhi to Rome - via Istanbul. At that time I raved to friends about the quality of the plane flight everything. I was shocked when my experience this year was so bad. Staff didn't want to be on the plane it was so bad. I would like to try Turkish Airlines again when I travel in September this year - how do I know whether I get a good plane or a bad one. I have said I would recommend the airline again because my first experience was so good - would advise people to be cautious though.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Hilinski","United States","2015-03-09","We traveled from the United States to a resort in Punta Cana. On the return trip our flight was delayed out of Punta Cana by an hour. This created a very short window of time to catch our connecting flight in Philadelphia. A plane was too close to the baggage area which delayed our bags and caused us to miss our connecting flight. We were then told there were no other flights that evening. (It was 8.30pm). The next available flight was at 9.45 the next morning. We were then informed that since the delay was because of ""airport traffic"" United was not responsible for paying for a hotel room for us-she did provide us with a pink card that would allegedly provide a cheap rate for us. After calling the number on the card that this upstanding United Airlines representative had so generously given us we learned that the nearest hotel we could stay at was 50 miles away. We were fortunate to find a ""Parking Spot"" driver who took us to a nearby hotel where many other stranded United Airlines customers ended up that evening. I hope to never have to give another dime to United Airlines and have told the travel agent to avoid them if at all possible.","","","Economy","","1.0","3.0","1.0","2.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Goldman","United States","2015-03-09","I flew from Puerto Vallarta (PVR) to DC with a connection in Houston. There were literally thousands of people waiting to check in to United flights in PVR with lines stretching the length of the entire terminal. Only four check in desks were open one was even closed. There were no announcements and a United rep went through the lines asking for passengers on the next flight only once. Flights out of PVR were delayed by as much as 2 hours or more. There was no help in Houston for people who would miss their connections. I arrived at my gate just before the door closed and the sullen attendant at the desk refused to ask permission for me to board. A few minutes later the door even opened to let out a passenger who had been checked into the wrong flight and the (now two) attendants refused to try to get me on board. This was the last flight out to DC and as a result I had to stay overnight in Houston. All told it took me 26 hours to travel from PVR to DC entirely due to United's incompetence and non-existent communications. A true nightmare.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sabeen Obaidullah","United Kingdom","2014-01-08","I took a business class flight from London to Karachi via Istanbul leaving on 15th December 2013 and returning on 4th January 2014. Going in December the London to Istanbul leg was on par with the business class for other carriers I had flown with both in terms of the seats and the service. For the Istanbul to Karachi leg (5 hours) the seats were essentially comparable to economy class seats for other airlines I have taken (e.g Emirates Qatar Airways Oman Air)  both in terms of width and maximum pitch. This was the case for the entire return journey both from Karachi to Istanbul and from Istanbul to London. Essentially I feel as if I have paid for a business class ticket but received economy class seats! I certainly wasn't feeling refreshed after a holiday to go straight back to work. I would not advise anyone to use Turkish Airlines.","","","Business Class","","","1.0","3.0","3.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Joe O Connor","Saudi Arabia","2014-01-06","Flew Jeddah-Istanbul-Dublin December 2013 and returned by reverse route January 2014. Business class is a joke. Seats and legroom shocking on both Jeddah Istanbul legs and no inflight entertainment. Disgraceful when compared to alternative carriers. Customer service via website also dreadful.","","","Business Class","","3.0","1.0","4.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Makris Emmanouil","Greece","2014-01-06","ATH-IST-DXB and MCT-IST-ATH on A320A321.All flights on time. Food and beverages above average and that's the only positive. FA's with poor knowledge of English had a typical and cold smile trying to serve the meal fast and then disappear. Seat comfort and legroom very poor. PTV's on A321 ok but on A320 not at all not even on the roof! Finally we had to wait about 4 hours both inbound and outbound in a chaotic transit in Istanbul with not even one chair to sit on. Terrible. TK is advertised as the best European airline but after my experience well what can I say.","","","Economy","","3.0","1.0","2.0","4.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jodi Zigler","United States","2015-03-09","We booked a flight from BWI to IAH for 2/22 at 7.10 am and were scheduled to arrive in Houston at 9.45 am. Instead we did not arrive until about 8pm. It was an all day ordeal and we lost an entire day of our vacation. United had mechanical issues on flight 234 but after many delay announcements it took them until about noon to cancel the flight. We sat on the plane for a short while then for many hours in the airport until they cancelled it. Then we had to go all the way back out to check-in to wait in a line for about another 2 hours to be told there were no flights at BWI to Houston that day. United employees were few and far between not nearly enough to handle the re-booking of an entire flight. Eventually we were bussed to the Dulles airport for a 4.30 flight to Houston. We were not given any food and United employees were short-tempered and quite helpless. I heard other passengers say they received food vouchers so I couldn't help but wonder why we were not given anything. Maybe it was because we were Travelocity customers rather than direct customers with United or maybe it was because we were very easy and never mouthy or difficult with anyone. On our flight from Dulles to IAH I was seated in a middle seat separated from my husband which was very difficult because of all the turbulence and my motion sickness. Our experience with United when flying back started out much the same - computers down very long lines and few United employees to help. After check-in the process finally improved and our flight back to BWI was smooth and uneventful.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Hux","United States","2015-03-04","R/T Portland to London Heathrow via Chicago. The outbound leg on antique 757 and 767s made me long for the good old days of air travel circa 1995. Far more comfortable than the return leg on brand new 777 and A320s. The older aircraft had wider seats and the flight from Chicago to London was less than half full so I had a full row to myself. The newer aircraft were by comparison more cramped had uncomfortable seats and were completed packed per the norm. The seat back entertainment systems were non-functional. Food was ok. Nothing special but edible. Flights were on time. Overall a satisfactory experience given that the airfare was a bargain.","","","Economy","","7.0","3.0","3.0","3.0","2.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Malik","United Kingdom","2014-01-04","TK0710 and TK0711. The service from Istanbul to Islamabad and Islamabad to Istanbul is very poor. On 30th December 2013 Islamabad-Istanbul flight I found the cabin crew very rude. Their understanding of English was poor. They kept missing seats while dropping food trays. For a 5 hours plus flight the single aisle plane was not comfortable. With no personalised seat mounted entertainment I feel sorry for families travelling with kids. One toilet was not working there were long queues for the only other working toilet for economy class.","","","Economy","","","2.0","1.0","4.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Bevan","United Kingdom","2014-01-03","Business class LGW-IST-BKK / BKK-IST-LHR. Having read several reviews particularly around the level of business class service we were somewhat apprehensive prior to travelling. In the event we found the overall product to be high quality and at an operational level all flights departed on time and allowed connections to be made easily. It is true that its down to you to request drinks throughout the flight but requests were met in a friendly way. In fact there was certainly no lack of friendliness or smiles from the cabin crew unlike other reviews on this site. Comfort levels were great in the A330 flat bed sectors the London to IST sectors on the A321 compare very favourably to other carriers short haul business class. The lounge at IST is also to be highly commended although very busy (xmas). Overall we were very satisfied all round and would use them again and would recommend.","","","Business Class","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Toone","United States","2015-03-04","Just got hosed by United's new international luggage policy. Flew from US to Grand Cayman Island last week. No longer do they allow the usual 1 checked bag free which is the standard on international travel. $25 for my wife's bag and $25 not overweight not oversized just a regular bag. Seems now any checked bag now is charged for shorter international flights. Plus to make matters worse for some bizarre reason Grand Cayman will not let you go through security with a fly rod despite having flown all around the world with one and no problem from any other security. So now this has to be checked which becomes a 2nd checked bag at $40. $40 for a couple 30"" long by 1 1.2"" diameter tubes taped together! At least that one was only on the return leg. I travel a lot and while I cant say I will never fly United again since there are limited options anymore but it will flat out have to be my only option to a place I really want to go to. They even require you to pay if you wanted to watch the flight information screen which is just a GPS screen with a plane drawn on it showing where you are on a map! They have always been bad now they are abusive.","","","Premium Economy","","1.0","4.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Smith","United States","2015-03-04","July 21st 2014 on UAL Flight 111. As a general fact I like United Airlines. I liked Continental a lot so United when acting under the Continental side is wonderful. However I got a bit more ""tulip"" and less ""globe"" on my flight from Miami to Newark. The check-in and gate agents were wonderful as usual but the flight was delayed two hours before taking off from Miami. I completely understand this but I feel that more could have been done to get on the plane sooner. I cannot complain about the seats they were comfortable and made of leather (or a similar material). However I was appaled by the lack of entertainment. To a completely literal extent the options consisted of SkyMall United's horrifically boring magazine and the one radio station I could hear which seemed to be an 80's synth station. There was no Wifi no plugs and no TVs not even one. I believe this is a remnant of United. I flew the same route on Continental in 2010 and I received sufficient television programming. If I'm flying in and out of Newark a former Continental hub I deserve Continental service. Let Chicagoans keep their United I'll keep my Continental.","","","Economy","","6.0","4.0","4.0","1.0","1.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M James","Italy","2014-01-03","Got a very cheap discount ticket from Milan (Italy) to Kuala Lumpur (Malaysia) and return. Each sector was on time and operated by an aircraft with decent legroom. Meals on board were excellent more bistro than airline food! Transiting at Istanbul airport is as painful as getting through packed Gulf hubs (as Doha and Abu Dhabi) but this is the unavoidable part of the journey! Just two cons: Most of cabin crew and ground staff at IST have really basic English skills. In Dec 2013 online check-in was not available at KL airport making the pre-flight experience a bit hectic. However by best Europe/SouthEastAsia travel experience so far!","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Ferguson","Singapore","2014-01-03","MAD-IST-SIN in business class Dec 27th. TK use a shared AENA run lounge in Barajas T1 but it's spacious and food/service offering has just been improved and is good but seats are really old and need a good clean. Flight to IST in brand new 737-800 with comfortable 2-2 seating. Good inflight meal and entertainment. Transfer in IST was horrific - poor signs and the transit for VIP passengers is not highlighted so easy to miss. Miles of walking and it looked like a building site. The lounge was simply overcrowded and staff at reception had an ""I don't care attitude"". Onward flight boarded early no separate line for business class and departed on time. Inflight service and airline image ruined by an inept crew that messed up the service and were shoddy. This is a shame as the product could in principle be very good but we'll not fly TK again.","","","Business Class","","6.0","3.0","1.0","3.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Taynton Stephen","China","2015-03-04","I flew from Sky Harbour to San Francisco for a connecting flight to China. As per other American Airlines United really is a cattle truck delivery. On both flights with United you had to check any items larger than a backpack at the gate often by a grumpy employee. The flight was okay but the cabin attendant look like she was going out shopping for the day United really lacks class on all level.","","","Premium Economy","","5.0","4.0","3.0","2.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","O Hazan","United States","2015-03-04","FRA to IAD in economy on February 27 2015. This was a very smooth flight all around. Boarding was clear and orderly. Dinner was very good as was the pre-landing snack while the screens were not the biggest the choice of entertainment was huge. The main differences between this flight and the tip-top level of service were the absence of warm towels and the lack of juice service during the in-between hours. Those are trivial. United offers an excellent product and the 777 is well maintained.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Prakash Neupane","United States","2014-01-03","Chicago - Kathmandu- Chicago. Poor to fair inflight service. IST-KTM flight delayed. Return flight KTM-IST delayed missed connecting flight. Ground staff very rude took 4 hours to find where to go. Some passengers with me spent night on airport chairs. They changed my connecting flight booking from Chicago to Kansas city. I nearly missed the flight. Ground staff got angry when passengers did not understand when their names were called.","","","Economy","","","3.0","2.0","3.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Shah","United Kingdom","2014-01-02","The B737-800 used by Turkish airlines (IST-ISB) is completely unsuitable for a journey of over 4000km and lasting 5 hrs 35 mins. The seats are tiny and the leg room not great even for 5'10 person. Turkish Airlines continue to spend an awful lot of money on advertising telling us how great they are but the reality is somewhat different. This Aircraft is only suitable for domestic or 2000km maximum.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gersten Zvia","Canada","2015-03-04","2 weeks ago my husband and I went to New Zealand. For years we travelled with Air Canada or Air New Zealand and this last time we made a big mistake and decided to fly with United. We prolonged our arrival to Auckland by a few good hours but we would have co-oped with these extra hours had it not been for the awful time on the flight to and from Auckland. There is no room for peoples legs. This is a very long flight and airlines need to consider peoples health. The food was awful. Cold and not edible. The flight attendants beyond rude. I was shocked when 2 of them who could not decide if the liquid in the pots was tea or coffee simply removed the lids and put their noses in. When we got to Sydney Australia we embarked on an Air New Zealand flight to Auckland. What a huge difference. All of the sudden we could stretch our legs. The food was edible and the flight attendants were courteous. Going back home to Canada the experience repeated itself. We flew Air New Zealand to Sydney and everything was good and then hell repeated itself when we had to embark Untied from Sydney to Canada. My husband and I decided that never again will we fly United.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Celebon Charles Tarragano","United States","2015-03-04","February 27th flight UA 836 from Shanghai to Chicago was delayed 1.5 hours we got on the plane and were told that one of the radios was not working. After 2 hours the captain said that the flight was cancelled. I was sitting on the upper deck. When the flight crew were walking out of the flight deck they saw us all sitting and asked why were we still in our seats and did they not tell us that the flight was cancelled? We told them that no one made the announcement! Half an hour later the gate agent came in and told everyone in Chinese that the flight was cancelled they repeated in English that we should get off take our bags and proceed to door number 24 near Burger King where there would be a bus to take us to the hotel. They did not say which hotel or which bus. Everyone was confused which way to go. After much shouting by the mob of passengers they lead us to passport control. We went through but could not find out how to get out of immigration. Together with another passenger found gate number 24 but there were no people or buses. I found a United staff member who told us that the door had been changed to #23. We went out and there were 4 buses. No one knew what we were saying as they did not speak English. Luckily a Chinese woman came and we found the bus to learn that they were taking us to Sheraton 1 hour away. I decided to go to the Airport hotel which is in the terminal instead and pay out of pocket. They have arranged for the same plane to fly tomorrow at noon. This is an unscheduled flight. United really dropped the ball everyone was stranded with no direction or help.","","","Business Class","","1.0","5.0","1.0","4.0","4.0","","","5.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Xue","Australia","2014-01-02","IST to Gatwick London on 25th as a Gold member with other Star Alliance airlines they did not provide a priority baggage handling tag. Lounge at IST was excellent but far too busy at least 10 mins to find a seat and another 10 mins to queue for the foods. If you want to have a shower you may need to wait 90 mins. From London to Istanbul on 30th I was not allowed to use the lounge not allowed to increase check-in baggage allowance and could not check my bags to my final destination. When I re-checked my bags in Istanbul they would not check-in my bag again to Melbourne only to Singapore asked me to re-check them in Singapore. After I arrived in Singapore I checked with ground staff of Singapore airlines who helped me to re-direct my bags to Melbourne and I did not have to do it myself again. The cabin service with TK: staff very unfriendly and do not want to provide services at all. The toilet was disgusting. Only good thing about TK is that they provide a good travel kit.","","","Economy","","5.0","4.0","1.0","3.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","H Gorgulu","Turkey","2014-01-02","IST-SZG (Salzburg) - IST. Outbound with A321 inbound A320. Crew friendly and smiled during the flight. Food was excellent. Departures on time and even though I am 1m 80 legroom was satisfactory. Just because some of the aircraft's are old you may not have a personal entertainment system which is not so much a problem with short haul flights.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Smith","United States","2015-02-24","Terrible experience flying UA from SFO to IAD. Very poor customer service all along the continuum. First my return seat assignment was changed from an aisle to middle seat without my knowledge (no one would correct the error by phone) then there was a 5 hour delay leaving SFO. Upon arrival at IAD we found our luggage had been loaded on a different plane that would not arrive at Dulles for another hour. Because of the 5-hour delay it was almost midnight at this point. The next day we had to go in search of our own luggage at the ""lost luggage"" distribution center. United Customer service staff was of no help. Talk about the unfriendly skies.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Thomas","United States","2015-02-24","Cheap cheap cheap. Golly how expensive would it be to let people watch the TV news on an all-day plane ride or allow 'free' Wi-Fi which is free everywhere else in the western world? A few snacks anything? Had a lovely cheerful flight attendant between San Francisco to Newark but all the airline nickel-and-diming takes all the fun out of what used to be half the fun: getting there-or back. It's as though they hate their passengers and make the trips as miserable as possible seats too narrow for a normal rear end aisles two skeletons could not pass in no place to put your legs if you have two seats that recline an inch and a half charges for even a small bag everything. Back to cars and trains or staying home I think it is just too exhausting and annoying and expensive to fly anymore.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Jafar Siddique","Australia","2013-12-31","Today I am waiting in the busy airport with inadequate facilities in Istanbul airport. It looks like Turkish Airlines are trying to run more than it's capacity can support. I am bound for Dhaka after completing my 15 days holidays in Europe. It was announced just 2 hours before departure that Dhaka flight TK 721 is delayed for 5.55 hrs almost 6 hours. I went to airline desk with sign ""We are here to help"". But in reality we got nothing not even a smiling apology. We came. To know that airline will not provide any help and we were told to spend time in the crowed food court where we had a hard time to get a place to rest. Finally we had to purchase ticket for lounge just to have a place to rest. I am widely travelled and a member of SIA Gold Card holder. Turkish Airline staff need to learn to be more polite and train to handle difficult situation and continue to satisfy the customers when they fail to provide services in time. A long way to go.","","","Economy","","4.0","3.0","2.0","3.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C May","Germany","2013-12-29","Took a flight from Stuttgart to Istanbul aircraft was not in a very good shape. Food Quality was okay staff were unorganized.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Stevens","United States","2015-02-24","My wife and I flew business/first class on United Airlines from Maui to Denver with a plane change in LAX. Our flight on 2/5/2015 from Maui to LAX was UA417 an ancient 757-200. We paid a total of $4924.40 for two round trip tickets. Flight 417 was more like riding an old dusty city bus. Keeping in mind that we were in first class we were offered only a small bag of potato chips. That was it. We were told that there were no more snacks and we could have only one bag of chips. The flight attendants mainly sat in their jump seats the whole time just chatting or snoozing. The purser was pretty snotty when asked any questions. We had the old style seats that didn't recline much. And beyond our belief on the ongoing flight from LAX to DEN we had lay-flat beds. For a flight lasting less than two hours. We sure could have used those lay-flat beds for the over-ocean portion. We've avoided United for several years now and from now on will continue to avoid them.","","","First Class","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Formston","Australia","2015-02-24","Recently flew from Sydney to the US on United and a bunch of internal flights within US and returning home on United. Read a lot of negative reviews about United before I travelled so was a bit sceptical about the whole experience. I'm an average meat and three veg type of guy if I pay a beer price I don't expect to get Champagne service. Who does? I was more than happy with the service provided given the fares I paid. I recall only once one of the internal flights was delayed and it really wasn't a big deal. I would definitely fly with United again. I really think some people need to get a grip they want silver service for bargain basement prices. You get what you pay for and I was more than happy with United. No hesitation to fly with them again.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Fodor","United States","2013-12-29","In December 2013 we flew from Istanbul to JFK - Flight 0003. We had previously flown from JFK to Istanbul a week earlier so we knew what to expect as far as seat comfort movie selection and meals. This time however the flight crew was very different from the last crew. It was obvious from the moment we walked on the plane that the crew was unfriendly and unprofessional. They seemed completely unconcerned for the well being of the passengers. We received a tiny cup of coffee at take off and did not get any more in the 11 hour flight! The beverage cart only came around when meals were served - twice! The bathroom went from clean to disgusting in about three hours and remained that way. It is very disappointing that such a good airline has terrible employees.","","","Economy","","5.0","4.0","1.0","3.0","5.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Fodor","United States","2013-12-29","In December 2013 we flew from JFK to Istanbul Turkey then on to Rome Italy. Our flight was 0004. After reading some of the reviews for Turkish Airlines I was concerned about our trip. We were however pleasantly surprised. The flight crew was friendly accommodating and generous with drinks and food. We flew Economy Class. The seats were as comfortable as they can be after 9.5 hours. The movie selection was good. The crew is what really made the flight great. If all Turkish Airline employees were as good as this flight we would definitely fly with them again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Doshi","United States","2015-02-24","Travel from Newark to BOM direct and back Delhi to Newark direct. Paid for extra leg room but didn't feel much different. Food leaving Newark was good. On way back from India it was terrible. The veg breakfast was not edible. On return at Newark they could not unload checked bags for over two hours. Those with connections missed them. No apologies were made or compensation provided. In the future will prefer any other airline to United and are considering canceling our United credit card. Worst airline in business today.","","","Premium Economy","","3.0","2.0","2.0","1.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Johnson","Japan","2015-02-24","Flying UA in F (oxymoron alert) from ORD to NRT. Our 13-hour flight was delayed for three hours after we had boarded because of radio issues. About 30 minutes into the wait they opened up the main door and with temps outside around zero the F cabin quickly became a freezer. I could actually see the breath of the pax in 4A. The cabin itself was tired and dirty with tissues stuck between my seat and the wall. The toilet rubbish bin overflowed about halfway through the flight and was never emptied. The toilet seat was filthy by the end of the flight. WiFi was broken. On the bright side the amenity kit comes with a United-branded ballpoint pen and comb. The food apart from a cold but well-cooked tenderloin steak was largely inedible. The “sausage” that came with the dry crusty omelette was a hard brown puck of mystery meat. Food in ANA Y is far better. There was no wine list because there were only four mediocre wines and some cheap sparkling in 375ml bottles. Service was not rude for the most part but below economy standards on any Asian carrier. I had to wait 10 minutes to get a cup of dishwater coffee. When the woman seated next to me asked what the squid sushi was the FA replied (with a smile to be fair) “Don't ask me I don't make it.”The shoulder harness that F pax are required to wear on takeoff and landing was extremely uncomfortable. When I remarked on this (politely and with a smile) to the FA while putting mine on she patronizingly replied “We can endure anything for a few minutes Mr. Johnson.”Will never ever fly United long-haul again.","","","First Class","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Peter Gooch","United States","2013-12-25","Flew from ORD to IST then on to ADD in Early December 2013. The leg from Chicago to Istanbul was perfect. Excellent seats attentive staff and excellent food. Check in was east and efficient and all ground and all flight staff were highly professional and friendly. Flight from IST to ADD was on a smaller plane (B737) so the seats were not good but service was fine. The Istanbul airport is total chaos but the business lounge was huge and the food omnipresent. I'd give Turkish Airlines a top rating better than similar flights on Delta or Ethiopian by far!","","","Business Class","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Saquifa Seraj","United Kingdom","2013-12-25","The overall service is fair. I was booked in economy premium from Scotland to Turkey and then Turkey to Bangladesh. Although I collected my boarding pass for both parts of the journey from Edinburgh airport where I was allocated my chosen seat. On my trip to Bangladesh the cabin crew at the boarding gate had cut my seat number (12K) on the boarding gate with a pen and gave me seat at the very back of the plane. This made my journey very unpleasant. On both parts of my trip the cabin ran out of one of the options on the catering menu. There was no in-flight entertainment facility on the flight from Turkey to Bangladesh.","","","Premium Economy","","5.0","2.0","2.0","2.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mews Tom","United States","2015-02-24","I have flown United my whole life. It had been ten years since I had flown. This last week we flew from the mid west to the pacific coast using nothing but United. It's natural to have delays from weather related issues but We didn't have any to worry about. What has completely destroyed my desire to fly anywhere again is the complete lack of planning customer service and treatment from all the personnel we had contact with. Our delays service and vacation was substandard because we chose this airline. I will not recommend this airline to anyone.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Malman","United States","2015-02-24","Overall based on a round-trip flight between IAD and SFO I would give United 0 stars. On the outbound leg there was a medical emergency on-board and the United flight crew was totally unprepared to handle the situation. If a medical kit was on-board it wasn't made available to the medical personnel who tried to provide assistance and it took 15 minutes for the Flight attendant to bring a wet towel to help cool the patient down. Our return flight was delayed by almost 5 hours with not even ""we apologize"" for the delay from United. Then our bags were placed on a different flight that didn't arrive until 1 hours after our flight and the bags didn't show up at the airport until 4 hours after we landed. Again no apologies from United. then we got numerous texts from United about the status of our bags. One even claimed the bags arrived at IAD 2 hours before we did. Most of the customer support folks at the Baggage Claim customer support were surly and not the kind of people who should be working in customer support.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Van Eerten","Netherlands","2013-12-23","Flew from AMS-IST-RUH. The seats in business class are not at all comfortable and not working properly. The steward dressed up as a cook is a joke! Unorganized and messy.","","","Business Class","","2.0","1.0","2.0","4.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","O Gurg","Macedonia","2013-12-23","IST-SKP-IST excellent flight. Food was very satisfying though was a 1 hour flight. Crew were friendly. Seats were very comfortable. Especially in our return flight we had a very plenty legroom for an airbus A319.","","","Economy","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ron Kuhlmann","United States","2015-02-18","SFO-HND/NRT-SFO in First. The outbound flight was so not First Class. The crew never addressed anyone by name-I think there were 6 of us and when my aisle mate had trouble finding the chest belt the FA motioned and pointed rather than walking to the seat to assist. The dinner was OK but there was no style in its presentation-or of any of the meal. The crew was present when necessary but had no real interaction with any passengers that I observed. The breakfast was insipid. Again poorly presented eggs lukewarm and the potato patty was soggy and blah as was the some-kind-of sausage patty. All in all it was a simply so far off the ""First Class"" moniker that I arrived feeling nothing but annoyance. The return from Narita was much better. United still lacks any sense of presentation or style but the crew was friendly present and engaged. The meals were both better than those on the inbound more tasty and hot but still far off the mark that is achieved by other airlines not only in First but even in Business. I used miles but had I paid the full freight I would have been furious at what was delivered. I will give UA credit for its hard product. The seat is comfortable and has plenty of storage area and the IFE is good.","","","First Class","","5.0","5.0","3.0","3.0","5.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Geurts","Canada","2015-02-18","From the moment we tried to check in at the Spokane Airport until our return from Costa Rica a week later we felt like we were just a major inconvenience to the entire Airline. At check in the staff member rolled her eyes while informing us we were in the wrong line and it went downhill from there. No smiles no greetings no nothing - flight crew were grumpy and detached. When I asked what was on their food menu for purchase another roll of the eyes and was informed it was in the book in front of me. Leaving the plane you could almost hear the flight crew heave a sigh of relief the flight was over and they were rid of us the entire plane load. We were pried into our seats with a shoe horn and never in all my travels have I felt so claustrophobic - the 3 hour leg of the trip was almost unbearable to sit through. No leg room small seating and the person ahead of me nearly had his head in my lap when reclining. Given a choice this would be an airline choice of last resort.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Marko Niffka","Germany","2013-12-21","Dhaka - Istanbul on Dec 20th (A330-200). Awful experience - Entertainment system for entire aircraft broken for the duration of flight according to a flight attendant for several days already. Apparently no need to fix things at THY. Open wires at my seat seat adjustment at several seats did not function normally. Overall low seat comfort. Crew inattentive and impolite - when I pointed out that a toilet indicator light was also not functioning I was told that the light for another toilet was working. Many in business class cabin were outraged and several people submitted complaint forms. In short: Third-world economy class product for the price of a business class ticket. How this airline warrants 4 stars is beyond me.","","","Business Class","","2.0","2.0","2.0","3.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Anabela Matos","Portugal","2013-12-21","LIS-IST-LIS. Overall a good experience. Cabin crew friendly nice inflight service comfortable seats and informative cockpit. Flights on time no problems with our bags. Smooth as silk.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sarah Kiarie","United States","2015-02-18","I recently flew from Indiana to Kansas City with a connection in Chicago. My flight from IN to Chicago was delayed by two hours causing me to miss my connection and stay another night. The staff at the ticket counter were very rude and not helpful at all. The next day my flight from Chicago to KS was delayed again because of another plane coming late. Two and a half hours later we finally take off. All the staff can say is sorry for the delay. Needless to say I will never fly with United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Clark","United States","2015-02-18","Chicago to St. Louis round-trip. All flights were on time with friendly service. Midday in Chicago I cleared security in 10 minutes. Mobile boarding pass is very helpful. Boarding was quick and easy. Flight operated by Shuttle America E-170. The plane was very comfortable with lots of legroom in standard economy. I am 6' and had no problem. Return was equally as easy. St. Louis security very quick. This flight was operated by Trans State ERJ- 145. It was fine for the hour flight but anything longer would have been unpleasant. Narrow seats and aisle less legroom low ceiling seats falling apart very loud engines and lots of turbulence. Flight attendant very nice. Arrived 20 minutes early. The cost was definitely worth it over driving or amtrak given the punctuality. No inflight entertainment was offered on either flight which is fine for such short flights. I arrived an hour be fore both flights but could have got there much later. I recommend United and usually don't have issues with them and plan to fly them again in the future.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Shah Mihir","United States","2013-12-20","First time flying Turkish. JFK-IST-BOM. Nice modern A330. Clean toilets. Good special meals (vegetarian). Good in- flight entertainment system. Kept the kids busy. Except on the BOM-IST where the screen wasn't working. Wi-fi even in the economy class. Good service by FAs.","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ainan Binti Sulaiman","Malaysia","2013-12-20","Inflight service from Kuala Lumpur to Skopje was great and only mediocre from Istanbul to Kuala Lumpur. I had a layover more than 11 hours at Ataturk Airport flying in from Budapest on 15 December 2013 Flight TK 1037 and my connecting flights the 16th at 0055 to KLIA. When I asked one of the airline staff at the transfer desk he said that I could get a hotel during my transit. I was then told to go the Turkish Airline Hotel Desk. The airline staff were very rude and told me that there was no hotel room for me. When I told him my wait was more than 10 hours he just waved his hands and never tried to answer any of my questions.","","","Economy","","6.0","4.0","1.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Paterson","United States","2015-02-18","AUS-IAH-LGA in F. First segment on a new E175 in Economy Plus. Actually really surprised at the comfort of the seat despite all the negative press about the new Slimline product. Of course this flight was only about 30 minutes but for a regional hop not bad at all. Continuing segment was on A319 in F. Seat was moderately comfortable but pitch was lacking and by the end of this 3 hour flight I was definitely eager to deplane. Service was attentive and professional however and drinks were consistently refilled. Food could have been better but what else is new. Overall I was pleased with this journey and despite being loyal to AA would consider UA again if traveling to one of their hub cities.","","","First Class","","7.0","3.0","4.0","3.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Vitalij Zabelo","Lithuania","2015-02-18","I have no idea why they call travelling United ""flying the friendly skies"". I have not seen even one friendly FA during my two flights. During SJU-EWR leg we weren't even greeted while boarding the plane. It felt like a sarcastic joke when they showed a safety video at the beginning of the flight with smiling crew greeting you since all you see on board is sad tired unprofessional crew. The flight was 90 minutes late due to an electronic glitch in one of the plane's systems. Even though many were going to miss their connections in FRA there were no apologies given - just a statement of facts. Pilot announcements consisted of mumbling something intelligible into a PA system couple of times and when it was brought to the attention of a FA she responded ""Oh yes I know I could not understand him either"". Thirdly it is a meal service. Food itself was inedible but this is a common trend of many airlines so I did not have any expectation in regards. The main issue was what they call service on board United or total lack of it. There were no smiles no ""enjoy your meal"" no ""what would you like"" just appalling ""what do you want"" and throwing it at your table - truly ""the friendly sky""! There was a row and a half of passengers forgotten during the beverage service and FA had to be reminded to serve us some drinks. I understand mistakes and miscommunication may happen but a little ""sorry"" would be the right word to say. There were none! And lastly is the seat comfort. I understood that new United modus operandi of the economy class is to squeeze you towards the back of the plane into old uncomfortable seats with no leg room (in which no one should be allowed legally to seat for more than 2 hours) so you would spend a hundred or so bucks for the Economy Extra next time you fly with them. I also however do believe that even the most affordable on-board service class should include some basics of travel and hospitality: decent amount of leg room (not extra but just sufficient) acceptable service and a friendly crew. Anything beyond that should be considered extra and come for a price of course that customer will chose to pay or not. Since United has obviously different point of view in this regard I will avoid flying them next time.","","","Economy","","3.0","1.0","1.0","1.0","4.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Rietz","Belgium","2013-12-17","I was flying BKK to BRU on Dec 15th from BKK to IST after 30 minutes flight the stewardess came and said that there is no more champagne on board! This is absolutely unacceptable you pay a very high price for comfort food and drinks.","","","Business Class","","5.0","4.0","3.0","2.0","0.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A England","Turkey","2013-12-12","IST-HKG. I am afraid Turkish Airlines is slipping. The check in and immigration lines at the Istanbul airport are lengthy and bureaucratic. I was pleased with the overnight travel kit. The food was average but the drinks were plentiful. There were films TV series and music selections but the choices were limited and dated. The touch screens cannot be fully navigated from the remote so the passenger behind me was pecking at my seat repeatedly. The plane was dated and rather warm. No one was using their blankets. Finally the service was rushed and English and Chinese were limited. The English announcements were comical.","","","Economy","","5.0","2.0","1.0","3.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Ademe","United States","2013-12-12","First time traveling on Turkish. Chicago ORD - IST and using IST as a hub for additional travel to Sofia and Baku. Flew A330 from ORD-IST in the business class cabin and was very pleased with the excellent service and food. Lay-flat seats were very comfortable. Selection on the entertainment system was good but they had problems and needed to reboot the system a couple of time both on the outbound and return legs. Lounge in Istanbul was excellent and some of the best food compare to any other Star Alliance Gold lounges. I would definitely recommend Turkish Airlines.","","","Business Class","","10.0","5.0","4.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Bankston","United States","2015-02-18","Houston to Narita and Narita to Houston - dirty plane restrooms not cleaned during the flight and staff could learn how to serve with a smile from almost every Asian airline. Only positive was the flights were on time. We should not be treated like cattle and rude attendants who complained about the merger of two airlines rather than even attempting to serve the passengers. Oh and the meals were 1/2 the quality of ANA Delta Air France or KLM.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Robert Mroz","United States","2015-02-18","Up at 3 am for a 6 am flight from Buffalo to Miami with stop in Newark. Buffalo to Newark bathrooms on plane out of order. They were to tell us before we boarded but did not. Arrive Newark 8 minutes late. First ones off aircraft onto shuttle at terminal ""A"" to terminal ""C"". Race through airport no time for bathroom stop arrive gate to be told they sold our seats. They had to know we were on the flight because they had our luggage. Very angry workers directed me to service desk where they booked us on a flight 12 hours later to Miami where we had to pay for another hotel for a night because the car rental company that we booked through was closed. The plane was still at the gate while we were making other arrangements. I am a frequent flyer and will now utilize another airline.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mehmet Gurcu","Germany","2013-12-12","Flew from Dusseldorf to Istanbul and Dusseldorf to Sabiha Gokcen. Food was perfect and hostesses were very friendly. Was an old 737-800 without Entertainment System but nothing to complain about because I was reading my Book. Booked 2 months ago and paid only 100 Euro for a round trip. Who can beat that with a 4 Star Airline.","","","Economy","","9.0","4.0","5.0","5.0","2.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Olena","Ukraine","2013-12-12","TK0452 16/10/2013 return TK0451 21/10/2013. Flight Donetsk-Istanbul. Staff were good and friendly. There was no problem with the language (all speak English well). Meal was good plenty of variety - (seafood vegetarian and so on). The most important thing with any airlines is safety that is why I choose Turkish Airlines when I go to Istanbul.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Vitalij Zabelo","Lithuania","2015-02-18","SJU-EWR-FRA. First leg in the Economy Plus seat located next to a toilet with a broken door that would not close by itself - very annoying. Inhospitable apathetic crew. No greetings no smiles robotic service. EWR departure 2 hours late. No apologies just stating the fact. Old cramped seats filthy toilets nasty food no complimentary alcoholic beverages unfriendly incompetent under-trained crew with same ""we do not care"" attitude on EWR-FRA leg. Why they call themselves ""flying the friendly skies"" is still a mystery to me! In general if United domestic service is bad its transatlantic one is just appalling. I wonder how they manage to compete with other airlines and still sell their tickets since there are so many choices now. I would never recommend this airline to anyone!","","","Economy","","4.0","2.0","1.0","1.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Shankar","Australia","2015-02-12","Recently flew from Boston to San Francisco on a 757. First at the check in where Star Alliance Gold Passengers have to pay for an extra bag. Then to the lounge - dirty and too full. Then onboard - crew so grumpy and super senior rude crew. Very limited service and no smiles at all. Crew just wanted to get their job done so they could chat amongst themselves at the back of the Y class cabin. Honestly I dread flying this airline - UA has to be the worst airline in the Star Alliance. SQ TG NH TK please teach them how to serve their customers better!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Uwe Langhammer","United States","2015-02-12","Flew IAH-DEN-IAH on A320 last week and we had the Personal Entertainment Option (Beta). I guess after Beta unfortunately we have to pay for that too. Both flights on time and nothing to complain about.","","","Economy","","8.0","3.0","4.0","1.0","3.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Linda Lonnqvist","Tanzania","2013-12-12","I've flown with Turkish many times normally Dar es Salaam - Istanbul - Helsinki but also to Los Angeles once. It's on time the food is good there's a good selection of entertainment and staff are polite. As an extra bonus you get two bags so 40 kg of luggage in economy class and you can take a free stopover in Istanbul.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","E Nazmiye","Netherlands","2013-12-10","Flew Amsterdam - Istanbul return. Fantastic flight food was first class. I was really amazed by the quality and quantity of food and drinks. The service is very attentive. Seats allow relatively good sleep. Nothing to complain about. great value for the price. Not my first flight with Turkish airlines and definitely not the last one.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Erich Struzyk","United States","2015-02-12","I have been a loyal UA Mileage Plus customer since 1984. On my last flight from FLL to SFO (Flight 1645 on 2/1/2015) I was not admitted into the FLL Lounge - despite me having presented a very valid UA Club Pass which I received last week in relation to my new Chase MP Explorer Visa Card. Even the remark that I travel on First Class did nothing. The lady in the lounge claimed that the United Passes I got from Chase were falsified! They were not as UA customer service later confirmed. The flight itself was a horrible experience: None of very old blue leather seats in First Class reclined. There were no foot-rest (which is standard even in many Economy Classes around the world - for example on Turkish Airlines). The United First Class Seat was at least 30 years old with a sealed armrest ashtray. The food was horrible and cold and a stewardess did not know the difference between white wine and champagne. The Video system on my seat had no audio. The much touted ""Wi-Fi” did not work - I could not connect. I conveyed to UAL that they should not use such equipment on long-haul flights. The flight in First (which really was not a First Class experience at all) cost me 50.000 Miles. I will frequent other airlines from now on.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Downing Rupert","Canada","2015-02-12","FRA-ORD-LAX-OGG. All flights were in clean planes with enough legroom (I've 183cm of height). IFE on international SEA-IAH-LIM return. This was a good trip outbound in business class. The lie flat seats in the B767s on the Lima leg were excellent crews were attentive. My wife broke her leg in Peru so we had a medically assisted evacuation back and the service was excellent wheelchairs attendants etc. all good.","","","First Class","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","O Vuorenmaa","Finland","2013-12-10","We flew Helsinki-Istanbul-Kigali and Mombasa-Istanbul-Helsinki recently. The online booking and check-in was easy the website is very user friendly (no OLCI at Mombasa though). The planes on HEL-IST-HEL were Airbus equipment one older and one new with state-of-the-art entertainment system. The older one had only overhead screens showing flight tracking only. The seats were a bit cramped could have more legroom. On African sectors brand new B 737-900ER were used. These planes are very comfortable leather seats with good legroom and big seatback screens with latest movies. I must say that they were nicest on-aisle planes I ever flown with. On all sectors the meal and drink service was very good cannot remember when I last could select my meals from menu card in economy class. The cabin service was professional and friendly. Some lack of cabin discipline though people were allowed to walk around and tray tables were used immediately after take-off. All flights arrived on-time and bags delivered. As all flights were normal I cannot comment how the problem situations are handled. For us the round- trip was perfect and I have no hesitation to use Turkish again.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Yong","Malaysia","2013-12-09","MAN-IST-ICN. First time flying with Turkish Airlines. Booked my flights in June and travelled in December. Itinerary showed B739 and B773 but ended up flying in B738 and A340. The B738 was old and there was overhead screen for entertainment for MAN-IST a 4 hour flight. My seat's earphone plug-in was spoilt therefore inflight entertainment was as good as non-existed. IST-ICN flight entertainment was good but limited choices. Amenities were given on the IST-ICN flight which includes eye mask lip balm ear-plugs socks and slippers. The cabin was warm for some reason it was not like other airline's where the cabin would be cold. Food was tasty but not delicious. Service was average. Rarely notice any drink rounds on the 10 hour flight but they provided a bottle of water after meal. Witnessed a cabin crew just switched off a passenger's call button and walked away even before the passenger manage to speak. Overall Turkish Airlines was not as good as I expect from a top 10 airline.","","","Economy","","7.0","4.0","3.0","4.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Selim Yalvac","United States","2013-12-09","Overall the flight from IST-IAH was very comfortable. The leg room and the comfort class seats were very comfortable. The only criticism I have is that the flight attendants never walk around for drink refills. For wine enthusiasts like I am this means you have to constantly ask for refills. Entertainment system was outstanding.","","","Premium Economy","","8.0","5.0","3.0","3.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Jansen","Germany","2015-02-06","FRA-ORD-LAX-OGG. All flights were in clean planes with enough legroom (I've 183cm of height). IFE on international flights depends on the aircraft but on B777 and B767-400 its working well with a good choice of movies. Staff friendly (with one exception) food compared to other airlines (e. g. Lufthansa) much better. We missed our flight in ORD due to a 45min-delay in FRA for which United was not responsible. We could Hotel vouchers in Chicago flew to LAX and OGG the following day and arrived in Maui about 20hrs late. OK we missed one day in Maui but we got compensation (350USD for each passenger).","","","Economy","","6.0","5.0","3.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mohammad Afsar","United States","2015-02-06","Frequent flyer here. Worst flight experience I have had. Flight was supposed to be 53 minutes long. Got 44 minutes delayed due to late arrival of the plane. After boarding 15 minutes delay due to ""technical difficulties"". Smallest plane I've been in. Even though I wasn't planning on checking in my backpack the plane was so small that most passengers had to give their carry on luggage to the flight attendants to pick up from the luggage claim later. After landing (59 minutes after we were supposed to) the baggage claim carousel wasn't turned on until 35 minutes later! 2 other flights' passengers have landed after us collected their luggage from the carousel next to ours and left. Finally 40 minutes after landing (which is unusual for a domestic flight at a small airport) they started providing our luggage. The only good part about the whole flight was the behaviour of the pilot and the attendant. My ride was waiting outside for an hour and a half and I was extremely embarrassed. Never again.","","","Economy","","1.0","1.0","5.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Graubard","United States","2013-12-09","FCO-IST-ADS-IST-BCN over a 4 day period early December. A320 or 737 aircraft - all in decent shape. Seat comfort is fine and on the 737s the leg room was larger then some premium economy flights I've been on. Where Turkish excels is the food - quality and quantity beat any airline hands-down and I've travelled on over a hundred airlines. Flight attendants were friendly and all spoke English well. On-time or within 10 minutes of schedule - Ataturk Airport is a mess and all flights arrived or departed via gate stand so dealing with buses to and from the planes gets annoying. Overall for the money paid Turkish gives a good product. Again - as stated by many people- they keep their planes too warm. I wouldn't fly them on anything longer then 4 hours.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Farul","Malaysia","2013-12-09","First time on TK flew KUL-IST and IST-IAH on economy. Flights were on time clean and with decent food. We were on an older A330 on the KUL-IST segment and a newer 777 on the IST-IAH segment. As several people have mentioned however the temperature in both planes were far too warm compared to other flights I've been on. Flight attendants were ok. Ground staff in IST were a bit on the slow side but professional and courteous. I would fly them again.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Kerins","Canada","2015-02-06","Recently travelled from Fort Lauderdale to Vancouver on 2 different United Airline flights. I have never complained to an airline before about leg room until now and have been travelling since 1976. If you tried to seat your pet into an area as small I think you would be answering to a higher authority. That's how bad it is folks! They actually allow passengers to recline their seats during the flights so you know the rest of the story!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tom Wooge","United States","2015-01-30","In-flight service is long out the window video entertainment is endless infomercials and the last scraps of legroom have vanished into thin air. On a recent full flight from Newark to Los Angeles a new super skinny seating was encountered that climbs to a whole new altitude of pain and suffering. When reputable airlines change to slim seats the airline gets more seats on the plane and passengers get a bit more legroom but at United this would never fly. United now using Continentals short-haul 737-900s on long-haul routes has extra extra seats that don’ t quite fit. To make passable exit row clearance seats behind are compacted to even less than their typical 30-inch seat pitch on this aircraft - less than the 31-inches specified for many other flights - and much less than the 32-inches United advertises when selling economy seats. My seat had only 2-feet clear butt-to-shin with perhaps an additional 4-inch knee-high seatback thickness - probably a 28-inch pinch - or less! When the passenger in front tried repeatedly to recline - there being no extra room it was impossible. The passenger drew a cabin attendant to complain that I would not allow the seat to recline. The attendant seriously explained to me that the passenger had purchased a ticket entitling them to my leg space and may fully recline the seat. Unfazed the attendant told me that if I wanted extra legroom I should have purchased an“Economy-Plus” seat. I asked how much it would cost but there were no free seats - at any price. I explained that I did not need extra legroom just sufficient room - which they were not providing. Not reconciled to the laws of physics the attendant continued insisting that this was all my fault - that I was taking up space that I was not entitled to - and had me turn sideways putting my knees in the aisle so the seat could recline. My shoulder was now in the way of the seat. I could not turn back either and complained that the vending carts would hurt my legs even more than the seatback. Only then did the attendant finally suggest that the other passenger switch seats with their adjacent small child. For $25 a luggage bag had more space than me - and was treated much better!","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Aksoy","Turkey","2013-12-09","Istanbul-Los Angeles / New York-Istanbul. Mixed feelings for Comfort Class. Free wireless and live TV (only 4 channels though) clearly made the 14 hours of flying more tolerable. However we didn't have those on the return flight even though it was the same plane- 777-300. Service and catering have been great on both flights. Seat comfort however was below average since it's impossible to sleep with its angle. Despite other airlines premium passengers don't get separate check-in desk and lounge access. It also common to see economy passengers sneaking into comfort class and take the empty seats throughout the flight!","","","Premium Economy","","6.0","3.0","4.0","5.0","4.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Jose Lopez","United States","2013-12-07","Just flew from LAX to IST in Comfort Class and economy from IST to DXB and back to LAX. The aircraft's were comfortable clean and the food above average in all classes flown. The FA's were polite and very friendly. I had a very tight connection on the way back from Dubai in Istanbul and my luggage made it to the connecting flight and my bags were undamaged. I commend Turkish on their service and professionalism. I will certainly fly them again.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Copeland","United States","2015-01-30","My family and I flew United for the last time over the holidays. We bought tickets the previous March in order to get direct flights to the west coast and seats together. We chose to fly out of Logan - very inconvenient for us but the only airport offering a direct flight. A few weeks before our trip we received an email telling us that our flights had all been changed. Now we were leaving hours earlier getting in hours later with stopovers both ways. These flights were on Christmas day and New Year's Eve - clearly a few hours made a huge difference. Also our seats were no longer together. I will never fly United again. Customer service is terrible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Singleton","United States","2015-01-28","Never again will my family and I fly with United Airlines! We flew in from Sacramento to San Fran and we missed the connecting flight to Hawaii because of their delays. We had to wait 2 hours then fly up to Seattle and then to Hawaii which made a 5 hour flight over 6 hours! On the way back from Hawaii we had a flight connecting us from LAX to Sacramento but missed it once more because we were sitting on the Tarmac for 40 minutes doing nothing. There were no more flights to SAC so we had to spend the night in LA. My husband 2 sons and I are now missing work and my 2 other children are missing school. Missing the flight once was bad enough but a second one is totally unacceptable. Both times the planes we needed to get on were sitting there and we were only late by minutes and they wouldn't let us on. We missed a whole day in Hawaii because of it. Also on the flight with UN from Hawaii to LA there was no complimentary food.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Shriram Gadekar","United States","2013-12-06","I recently has 2 horrible experiences with this airline on my DC-Istanbul-Mumbai and Mumbai-Istanbul-Chicago flights. On my flight from Washington DC-Istanbul I received sub standard service from one of the air hostesses. Even after 4 requests I did not get any headsets. I was served dinner late and without any bread. The air hostess plainly ignored my request for coffee. While coming back from Mumbai-Istanbul I had booked row 29 seats but when I checked in I was given row 46 boarding passes that were not window seats. For window seats she offered me row 53 inflight row 53 was indeed the last row and I couldn't do anything. The food quality was not at all good and asking a preferred (Vegetarian or Special) meal doesn't make any difference. I will never fly Turkish again.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","H Ikwue","Ireland","2013-12-06","I was flying from Dublin to Lagos with stopover at Istanbul. Dublin ground staff were exceptional but once I got on the flight everything went sour. Firstly the Dublin to Istanbul flight had no in-flight entertainment. At Istanbul it was near impossible finding an English speaking ground staff. Arranging accommodation was a nightmare because of the language barrier. After that was eventually sort getting to the hotel was so embarrassing as there was no wheelchair accessible cabs and the Turkish airlines staff were unwilling to help me into the bus so I had to be carried into the bus by 2 of the other passengers. And had to suffer the same humiliation for the drive back to the airport. It's really horrifying to think that they claim to be Europe's best airline.","","","Economy","","","4.0","1.0","5.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","I Williams","Switzerland","2015-01-28","London to Costa Rica via Newark. Check in was quick and efficient. flight to Newark left on time and we landed 20 minutes early. The 777 was clean well equipped and comfortable. In Flight service excellent and food and drinks plentiful and good including the ice cream and caramel that was very impressive. Transit through Newark was somewhat long but that is nothing to do with the airline. Flight Newark to Costa Rica was on time. Aircraft was a 737 of some age but the seat was fine and the crew excellent again. Food and drinks again good for a short haul flight. So my experience of United was a good experience and well worth trying as the tickets are good value and extremely competitive against other carriers.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Clifford","United States","2015-01-28","MDT-IAD-LAS-ORD-MDT. Other than the leg from Dulles to Vegas the trip was largely a non-event. Even that leg the only real complaints I have is that it (B-737) was fully booked and the WiFi system on the plane was spotty. I do not recommend paying for the on-board WiFi systems until you've spent some time in the 'complimentary' area to make sure the system is working properly. The MDT-Dulles leg was a 25-minute trip not especially worth discussing. The Embraer 145 is a nice little plane the single-seat arrangement on the one side of the cabin does make a nice opportunity to get both a window and aisle seat. LAS-ORD was aboard an older 757. Seats were more comfortable than the 737 but in-flight entertainment was limited to basically an old Discovery Channel program on overhead CRTs. On the other hand it was free so I guess you get what you pay for. This plane was also fully booked but got lucky with a smaller woman in the center seat. ORD-MDT was aboard an A-319. Seats were comfortable. Inflight entertainment was available over a wi-fi connection to my tablet. Worked like a charm. Large selection of programming. Plane was about 80% booked and I got lucky with an empty center seat. On all 4 legs cabin crew was attentive and reasonably pleasant. Flights were on time or at least close enough that I had no trouble making connections. Notes: Bring a tablet or something to occupy yourself with. When the in-flight entertainment is right it works well. When it's not you'll be twiddling your thumbs without some way of entertaining yourself for hours. Do use the United app. Having the boarding pass on the smart phone - and getting all the necessary updates through the app - made things easier. It worked reasonably well. When traveling within the US (on any airline) don't go non-stop coast to coast. 5 hours on a fully-loaded plane is miserable (and lets face it they're all close to fully loaded today). An hour layover in some place in the middle is now a welcome respite and no longer a nuisance. Be prepared for delays. Stuff happens on every airline - mechanical and weather. My reading of the other reviews complaining about United strike me as largely problems that every airline is guilty of in some way shape or form. It is simply the reality of airline flight in 2014. Airline travel just isn't what it was 20 years ago when the planes were half full so there was more room and the cabin crew was not so rushed.","","","Economy","","7.0","5.0","5.0","3.0","2.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Ala-Jääski","Finland","2013-12-04","This was my first time on Turkish Airlines (Helsinki-Istanbul-Helsinki). The plane was ok I liked the leather seats and there was enough space for me. The seats seemed a bit ""worn out "" to me though. The plane could have been tidier I guess it had just brought passengers to Helsinki and there was only a little time to clean it. The toilets were much cleaner than on other airliners' planes which was nice. Food was really good and it felt luxurious to be able choose from two menus! They showed quite new movies during the flight but when we flew back to Helsinki there was no sound coming from the audio system. This problem affected all the passengers not just me. The flight attendant couldn't do anything about this problem. What really upset me was the cabin crew's attitude on safety matters. Flight attendants didn't care at all about the position of passengers' seats tray tables or hand luggage during take off and landing. It definitely didn't give a good impression of safety issues. I have also got used to cabin crew paying attention to seat belt sign during turbulent weather but they just let people move around and use toilets normally.","","","Economy","","7.0","3.0","2.0","5.0","3.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Abdelmessih","Egypt","2013-12-04","Flew CAI-IST-EZE. CAI-IST with A321 great Business Class seats was disappointed in 18 hrs trip to Buenos Aires when I booked back in August I was supposed to fly on the B773. However THY changed to A343 which was uncomfortable for this journey. Check-in was perfect food excellent as for the entertainment well the entire 18 hrs the entertainment was not working. Seats old and not as advertised. Lack knowledge in alcohol there is not trolley for alcohol drinks and they never ask you. If you pop that you need champagne or wine they might take 15 minutes to prepare it for you.","","","Business Class","","5.0","3.0","3.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Epstein Dominique","France","2015-01-28","Flight 914 from CDG to MCI with connection at Washington Dulles on Jan 14 in Economy class. The product featured by United is sub-standard. Of course ageing aircraft in the main leg (767) is clean and well maintained and this is the minimum you can expect from one of the largest airlines in the world. Check-in boarding operations baggage everything ok. Seats are standard. VOD is poor with very limited options and not user friendly. The music program was out of order for this flight and films not plenty. Besides on individual screens maps are not detailed and this system is less advanced than 20 years ago (I am not joking) in Asian companies. Also flight information is given exclusively in feet inches miles just if the metric system does not exist in the rest of the world! Regarding meals they are almost edible. We had chicken with some sauce (more sweet than sour) a large salad with a too smallish cup of dressing (good) and a kind of sponge cake pompously christened crumble – wrapped in a cello paper printed European quality but made in Alabama. All in a very small slippy tray complimented with picnic cutlery (100% plastic). And of course passengers have to pay 7.99 $ for one beer. Ridiculous. By the way a sandwich (not bad) was served before landing but do not expect more than water between meal and snack. Fruit juices ice creams and other open bar is a dream out of reach at United. Attitude of cabin crew very professional (attendants have apparently about 20/25 years experience) working efficiently but not cheerful (friendly skies really?) in very bland uniforms which could be copied from Railways of the 70’ Being familiar with Asian and Middle East airlines I find United well below what you may expect from such a large corporation.","","","Economy","","4.0","3.0","3.0","1.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Cahill","United States","2015-01-28","United Premium Economy is a gamble it seems to be directly dependent on the type of aircraft you are flying. On a 777 the seats are nice and spacious the services (seatback entertainment) are premium and you can really feel the extra legroom making the extra charge totally worthwhile. On a 747 the opposite is true I had more room in Economy on an Airbus than I did in Premium Economy on a 747. On the 747 I couldn't even fit my very small backpack under the seat in front of me and what little legroom I had was obstructed by a large piece of plastic. The aisles were noticeably narrower as well which made every beverage service an exercise in getting smacked with a cart (not fun on a 13 hour flight). I did notice there was an extra seat in every row on the 747 which is probably were all that extra room went. Also relying on the old school movie screens meant that even if you were trying to sleep a bright light was shining in your face. On the bright side as always the crew were nice courteous and professional. Long story short though? If you're going to spring for the Economy Plus make sure you're on the right type of plane it makes a big difference.","","","Premium Economy","","5.0","2.0","4.0","3.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Zapata","United States","2013-12-03","We flew IAH-IST-IAH in Business Class. The seat was extremely uncomfortable. The cabin temperature felt like a sauna. The food and the presentation was excellent. However the Flight Attendants did a very poor job attending to customers and keeping glasses filled. We had to continuously ask for another drink. The crew did not give the appearance of being approachable. Overall we were very impressed with their VIP Lounge and extremely disappointed with their check-in and onboard crew.","","","Business Class","","4.0","2.0","2.0","5.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Costi","France","2013-12-03","Flew last month Sao Paulo - Istanbul - Sharm el Sheikh - Cairo - Istanbul - Paris. All flights were on time. Staff and food very good. Maybe there is a lack of knowledge about the wines. Concerning the seats it depends on the aircraft. On the segment Sao Paulo - Istanbul it was an A340 with lie flat business seat which is not perfect for a 13 hours flight. The A319 between Istanbul and Sharm was like all European business class seats that means seats the same as in economy just a curtain between coach and business. Cairo - Istanbul A321 great seats 2X2 very comfortable for a 2 hours flight and the best seat was on the A330 between Istanbul and Paris. Full flat seat. A lot of room. Food was very good on all flights. A very good airline.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Lloyd","United States","2015-01-26","I flew to London on the so called ""Dreamliner"". United is so bad they have now changed out the seats in coach to the same tiny seats for short commuter flights. United plus is not a better seat or service just more leg room which is the least of the issues unless your over 6 feet tall. Beer and Wine are now $7 each! They are free on European airlines with more comfortable seats. I used to be bothered when they cancelled direct flights from Houston to Paris. Now I don't have to chose between United and Air France!","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Alison Pockat","United States","2015-01-26","We had truly horrible service from the first flight out to the last flight of the return trip. United booked us to fly into Newark to connect with a flight out of JFK - we got the joy of finding this out when we checked in. On the return flight from Zurich the cabin crew announced that they were short staffed due to management cut- backs. Translation in our case where we were seated near the rear of the plane is that we got one small sandwich six hours into the flight. I would have killed for a glass of water and maybe some food. Then our connecting flight to Raleigh was cancelled due to 'weather' and therefore we were responsible for our own sleeping arrangements. The 'weather' in Raleigh was drizzle. Our bags went American and arrived on time. A complaint to United was not even met with an apology. Instead they offered of a $100 voucher for future travel with them!","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Derek Salter","South Africa","2013-12-03","CPT to LGW via IST in economy. Another great flight with Turkish. Comfortable seating on both flights. Helpful and pleasant staff. Special meal provided as requested. Transfer at Istanbul slow due to the need for UK pax to have additional security clearance. On time flights and easy boarding for both. Good fare so highly recommended. Baggage at LGW took a long time but that the fault of Gatwick airport rather than the airline.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Kuykendall","United States","2013-12-02","Flew 11/23 from IAH-IST and 11/30 from IST-IAH. Crew was professional and attentive though more bells and whistles (warm cloth before meal ""comfort"" package with eyemask etc.) on the flight from Turkey to America than from America to Turkey. IFE was perfect. Though I appreciated the footrest this is not a comfortable seat. I tossed and turned for the 12 hour flight finding it impossible to get a wink. High marks for the food. I had the vegetarian option and it was delicious but I also eyed other menu items and they looked great. Positive experience.","","","Economy","","8.0","2.0","4.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Alex Ross","Uzbekistan","2015-01-26","I try to avoid flying United when I can but as I was with Continental I sort of inherited their frequent flyer program. So my review is of a recent flight this last summer but also of their frequent flyer plan which unless you are a Business flyer I would avoid. It's almost impossible to move up to Gold with them. I flew 50K miles flew on them 4 times but failed to spend 5000 dollars on their tickets because I live overseas and usually fly Turkish and claim the miles because I thought they were in the same alliance which it turns out isn't really true - at least not for United. The flight we took was from London to Houston. Cancelled because it's United and we were placed on a flight to NYC in an effort to get us to a flight that connected to Texas which we missed so then they put us on a flight to Chicago so that they wouldn't have to pay for a Hotel etc ad nauseam. Funnily enough our flight back to London from Texas had one leg cancelled because it's United and they told us to drive from Austin to Houston but that's another story altogether. The plane we were on from London to NYC was just about clean enough my gluten free meal was gone because it's United (My flight had been cancelled and my meal with it) and the entertainment system was down because it's United. Needless to say I am now with the FF program of Turkish Airlines and will never fly United again unless it's impossible due to US monopolistic practices. Don't fly United.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Chung","United States","2015-01-23","LAX-MEL - B787-8 - Overall a good flight. Equipment changed from a B787-9 to a B787-8. Not too disappointed since it was still a Dreamliner but the change to the smaller aircraft had the consequence that a baby was moved from the forward business class to the 3 Business rows in the mid-section. A baby on 16 hrs flight - not recommended. Flight departed from LAX 1.5 hr late. Basically waited on board for 1.5 hrs. Everyone had already boarded so we were in this plane for at least 17 hrs. Flight uneventful new Dreamliner is a really great airplane large windows very airy cabin. Seat is good except that not every seat has direct aisle access. Inflight Entertainment great good selection of movies TV shows. Service was attentive (above usual United average) Food was decent. Unfortunately United does not supply their Business customers with Fast passes for Melbourne Airport Immigration so waited almost 1 hr to get through on top of the 1.5 hr delay. All in all a great plane and can recommend if you are traveling to Melbourne.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Leandro","United States","2013-11-29","Flew from IAH-IST on November 23rd. Flight attendants yell from one side of the aircraft to the other while passengers try to rest. If this is Europe's Best Airline I can only imagine the other ones.","","","Economy","","3.0","2.0","1.0","4.0","3.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Arriens","Netherlands","2013-11-29","IST-AMS A332. Friend and I were in the CIP lounge where the staff remind you to keep track of your own flight status. We had plenty of time arrived at the lounge 2.5hrs prior to departure. At 1.5hr prior to departure I went for a smoke and the flight status was not open. After 10mins when I returned the status was last call. This was a bus gate boarding and was really unsatisfactory. Beware of this. I would fly TK again but this was a terrible experience.","","","Business Class","","1.0","5.0","3.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Isom","United States","2015-01-21","I am currently sitting on the flight that was supposed to depart at 6.05 am from NY to Dayton. It is 6.40 am and we have not taken off. We have been sitting on the plane for almost an hour due to ""maintenance issues."" I am not going to make my connection and this is after the exact same issue on the flight I took to NY. I was sceptical to book a flight with United based on anecdotal experience with friends and family but now I am experiencing it first hand on both legs of the trip. The first flight of the day and it is delayed? It is evident how United does business. By the way no word on when we are leaving.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Mastomaki","United States","2015-01-19","UA163 GUM-ICN 1/5/2015. We sat in the airplane 1.5 hours before departure due to a missing logbook. Add 5.5 hours to destination makes 7 hours total time in ac. Breakfast was served it was small and below standard. Flight attendants were hard to find for any extra drinks. 2.5 hours prior to destination captain turned on fasten seat belts sign due to turbulence hence terminating inflight service. There was no turbulence we were on top of the cloud layer. There was no turbulence during descent as well. I feel the seat belt sign was turned on to avoid further service to passengers. Inflight entertainment was poor quality. The small movie screen had continuous static making it impossible to watch.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","G Thompson","South Africa","2013-11-27","Flew Istanbul - Tel Aviv return 09/11/2013 returned 16/11/2013. Fantastic flights which were largely fill in both directions. Food was first class and service very attentive. My first flight on Turkish and will definitely use them again.","","","Economy","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Fang Jun","China","2013-11-27","I flew to Istanbul and back to Shanghai. On the first leg the flight was delayed 1 hour. When boarding was completed the flight was delayed another 40 mins due to air traffic control. I found a travel kit and slippers on the seat. Inflight wi-fi was not working. Food was quite good but no Chinese meal. Cabin crew worked very quickly and cleaned the toilets regularly. It was very cold in the cabin no one paid attention to it. On the way back the flight was on time. The other things were almost the same. Cabin crew and ground handling agents at Istanbul airport worked fast but did not seem to want to communicate with customers.","","","Economy","","6.0","4.0","3.0","3.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Andrew Gibson","United States","2015-01-19","MAN to EWR RT BusinessFirst. I have been a loyal CO customer for about 20 years and have tried so hard to like the new United but my patience has definitely worn out. The service inboard is simply too hit or miss and increasingly miss. The FA's treat passengers like a necessary evil to be served minimally and with zero smiles or grace. The service is functional at best and once completed the FAs hide behind the curtain. Worst still their planes are already showing signs of ageing - on the outbound flight my moms seat reclined minimally and then jammed so she had to spend the rest of the flight bolt upright (she refused to switch with me). Notably the same seat was still broken 10 days later when she took the same flight home on clearly the same plane. Crew were indifferent to the seat problem. BA and Delta both have far more dependably good service and UA has simply stopped trying. I did a DL Gold status match for 2015 so will ditch UA after all these years. Shame but they just don't deserve my business anymore.","","","Business Class","","1.0","1.0","2.0","3.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michel Perrin","Brazil","2015-01-19","IAH-GIG-B767/400. In the morning on United Airlines on-line check-in I could see that Aircraft would not be a 777 but a 767. At night  on departure mess was absolute. Seats had been re-marked separating couples etc.. Departure was delayed 2 hours due to Cargo issues resulting of Aircraft change (which was NOT unexpected). Late 1h45 mn at arrival in Rio. No Amenities pouch (why?). Unacceptable food for International Business class: Ugly and dry. Overcooked. IFE was the same as 2 months before. How ? Seat remains flat and comfortable. FA's tried their best but passengers were upset.","","","Business Class","","4.0","4.0","3.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Marcus Nyberg","Sweden","2015-01-19","Dallas - New York - Stockholm. I have previously promised to never fly United again after a couple of extremely poor flight and customer care experiences. Now I end up on two United flights once again because that seemed to be the only option. This time the experience was slightly better. The staff is still a bit grumpy the entertainment system is below average the food is among the worst I have had in the air and the check-in processes are a bit strange. Nevertheless I ended up coming home on time without being too frustrated!","","","Premium Economy","","5.0","3.0","2.0","1.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Altaf Shaheda","Germany","2013-11-27","Whereas they claim to be Europe's best airline their ground services are appalling. My flight TK60 on 19 November to Kuala Lumpur was supposed to have left at 00.55 was delayed 6 hours. I landed in Istanbul at 22.20 from Germany to avail of the connecting flight. It was a nightmare to be stuck in Istanbul airport to face their most unprofessional and rude ground staff. A meal voucher was handed to me around 2.00 as though they were doing me a big favor. I have found their ground staff from security personnel to customer service very rude. Most airlines depend more on their economy passengers for profit. The rude attitude towards their economy passengers mar their slogan of being a 4 star airline. I will avoid Turkish airlines in future.","","","Economy","","4.0","3.0","2.0","3.0","4.0","","","0.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","P Bischoff","Turkey","2013-11-27","IST-GVA-IST. No problems except the utterly uncomfortable seats and the heat in the airplane. Although it is a short flight sitting 3+ hours in the their A320 seats is a torture the pitch must have been adjusted by the millimetre to squeeze in one or two more rows. Seats are hard and although I am of average height my knees toughed the front seat. The crew were as previously experienced on THY dull and not particularly friendly. Smiles are rare unfortunately. I do sometimes take this flight as it is the only direct connection between GVA and IST the option is with LX via ZRH but although it takes more time flying with Swiss is way more comfortable and you have a friendly crew.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Knut Lind","Norway","2015-01-19","Flying now United Airlines round the world starting from Europe. Never again on a UA flight unless it is the last choice. They started me on a feeder flight from Oslo to Frankfurt only to tell me that they pushed me 24 hours on their flight to Chicago because they simply cancelled the flight that day. I did not accept and got across with Air Canada but ended in Toronto rather than USA. Had 5 internal flights in the US scheduled time seems an approximate time not a target for UA. I boarded in Washington on UA803 via Japan with same flight number going to Singapore. After boarding we sat excess 15 hours in the plane awaiting for UA to finish their maintenance. Arrived Tokyo only about 40 minutes late but was told too late to board the 803 flight to Singapore. On arrival I had a good 30 minutes and only hand luggage. Tough luck same flight number means 2 different airplanes on the two legs and no margin to be late crossing the Pacific. 6 hours waiting with shifting to Haneda. Business class and Star Alliance Gold card means nothing to UA's level of service. Never UA again.","","","Business Class","","1.0","2.0","3.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Reynold Bryan","United States","2015-01-19","I flew from San Francisco to Managua and the overall value and service was typical for United. United has the worst food and in-flight entertainment in the industry. The flight attendants want to serve you food immediately after the flight begins so they can chatter in the forward and rear galleys of the airplane. Low fat potato chips and cookies are not a snack they are the lowest cost food options that you can offer your customers. United Airlines overall is of the worst carriers for inflight services in the airline industry. I was in Business/First and they wanted me to pay for both the internet and DirectTV why don't you just consider me a customer that hates your airlines and that will avoid you at all costs.","","","Business Class","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","K Bakor","Hungary","2013-11-25","I was flying from Europe to Shanghai than back from Kathmandu. On the first leg of my journey I was really amazed by the quality and quantity of food and drinks. On the way back the menu was considerably simpler but still satisfactory. Seats allow relatively good sleep plentiful movies offered on personal screen. Free inflight WiFi on the Shanghai route.","","","Economy","","9.0","4.0","4.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Novak","Czech Republic","2013-11-21","Travelling from Prague to Skopje through Istanbul and back. A319 + A320 provided very small room for legs. Cabin staff were not very pleased with my answer about missing pork meals. Sorry Turkish if you want to be ""world- class"" no favouring of any customers is a natural thing. Very bad experience at all.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Daniel W MacDonald","United Kingdom","2015-01-19","Newark to Fort Lauderdale on 13th January 2015. Flight on time and aircraft clean. Decent seats with good legroom in premium economy. What lets them down in the complete disinterest and discourtesy of their staff from check in and throughout the journey. No smiles no interaction no welcome on boarding just generally no customer interaction at all. I am a silver member and frequent flier with BA and their staff are far far superior in terms of customer interaction at all points in the journey. Overall not a bad airline at all they just don't live up to their logo ""Fly the friendly skies"".","","","Premium Economy","","5.0","5.0","1.0","1.0","1.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Perrin Michel","Brazil","2015-01-19","SFO-SEA-SFO. A320 + B737/900. Late on departure in both cases. On time at arrival in both cases. No frills. Check- in smooth and as an alliance gold no baggage cost.","","","Economy","","6.0","3.0","2.0","1.0","1.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C W Farlow","United Kingdom","2013-11-21","I have flown Turkish Airlines several time this year and last! I have some current business in Turkey and Tanzania and used TA for these trips. The aircraft's were good the staff were good - couldn't fault them. However the food is the worst I have had on an aircraft. No more long flights with them! Only short so no need to eat.","","","Business Class","","5.0","4.0","4.0","1.0","4.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Paul Bailey","United Kingdom","2013-11-20","Flew from Bangkok to Manchester on 16 November in business cabin on one of their Boeing 777 aircraft. The seating was fabulous I had my own private suite. The food was outstanding as were the cabin crew. If Turkish Airlines maintain this overall very high standard a five star rating would be awarded very soon. A delightful experience.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Muldowney","United States","2015-01-19","Every flight I was booked on today was late or canceled. I am sure the airlines would say not our fault but it was late planes. Mechanical failures that blocked gates. First officers that don't show up and scratches on the bottoms of wings that mysteriously grow while the FO can't be located. Two guys booked on the flight decided to drive to Indy because it would be faster than flying. Not a ringing endorsement.","","","Economy","","2.0","3.0","3.0","4.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Erez Hartal","United States","2015-01-19","TLV-ORD via EWR business first. Comfortable seat and was able to sleep for 7 hours. Dinner OK good entree nice service. Seats flat and convenient. Breakfast OK. Catering could be better but reasonable. Staff constantly in cabin during dinner and breakfast. Liked catering on Austrian and Turkish better. EWR United club nice showers and service from club staff but mediocre offering of snacks.","","","Business Class","","8.0","4.0","3.0","4.0","4.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rob Bloom","Switzerland","2013-11-19","Flew from Zurich (ZRH) via Istanbul (IST) to Tokyo-Narita (NRT) and back. One of the flights got cancelled resulting in a 9-hours-stop-over in Istanbul. However the staff was very nice and helpful with rebooking to another flight. The flights were all comfortable nothing to complain about. The seats could be a little bit bigger. The food was good the entertainment on board during the flight from IST to NRT was very good with a good selection of movies. I would definitely recommend Turkish Airlines great value for the price!","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","B Jewell","United States","2013-11-18","Flew Turkish Airlines round trip from IAH to IST on a 777 in late October/early November 2013. The service and food were good. The entertainment system was very good. I had a personal video screen with good choices on movies including several recent ones. Also had games and TV shows. However the Wifi was not working on my return flight. The seat was very uncomfortable in economy. I am 5'10"" and my knees were up against the seat pocket. I have never seen so little leg room on an international flight. The plane was too warm. The plane did not have individual temperature or air adjustments.","","","Economy","","5.0","1.0","4.0","4.0","5.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Doig","United Kingdom","2015-01-19","EDI-EWR UA37 on B757-200 aircraft on the last day of 2014. (Part of a ‘P’fare booking EDI/EWR/PBI and return). Checked-in at the dedicated business class desk and was advised that UAL use the ‘Aspire’ lounge at EDI. The lounge was fine with a reasonable selection of food items for a snack breakfast. Flights are not called from the lounge. Boarding appeared to be well managed a number of supplementary security / travel questions were asked by an agent at the gate. Once onboard a welcome drink of champagne juice or water was offered. There is a 2-2 flatbed seat configuration in Business Class. The seat was comfortable with plenty of space and easy-to-use chair and In Flight Entertainment controls. The plane Departed on time at 09.05. On board service began roughly 45 minutes after departure. The main meal was lunch followed by a snack prior to arrival at EWR. In my opinion this is where UAL need to put more thought into what is offered. In view of the time of day prior to 10.00 a full breakfast or brunch rather than a lunch might have been a better catering option? The service from flight attendants was efficient although some of them appeared to be a bit tired looking. Small touches such as addressing passengers by name were absent on this flight. This was done on the inbound UA36 EWR-EDI 8 Jan 15 in comparison. The flight arrived at EWR around 35minutes ahead of schedule this was partly due to an on board medical emergency situation. Overall the flight was a pleasant and efficient experience. I would use UAL again in Business Class subject to obtaining a fare at a suitable price!","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Perrin Michel","Brazil","2015-01-19","SFO-IAH B767-300. Seat broken not inclining. No advise at check-in that would allow a change before upgrade list to be activated. Lounge as a nice view but nothing to eat and bar is paid. Went to Singapore Airlines one. Much better.","","","Business Class","","3.0","1.0","2.0","1.0","4.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Abas Sayilov","Ukraine","2013-11-14","Istanbul - Tunisia return. Both flights comfortable and on time with reasonable leg room. Having the seat-back screen and the movie playing right up to touchdown on the return flight was something new for us on this airline. The food as is usual with Turkish was very good and the service was good too although I wish they'd relax and be a bit more smiley. My husband needed a wheelchair with very little notice and they and both airports coped very efficiently and with kindness.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Hughes","Germany","2013-11-14","Having an early morning meeting in CAN I booked a Business Class ticket but when I boarded they showed me to an economy seat saying business was full. Before my return flight I called the call center to try to resolve this and to not have this again. The woman could not speak English or German very well and was very rude. I asked her for her name and she hung up on me. I did have Business on return but still felt I had been conned into paying business for Eco class on the way out.","","","Business Class","","5.0","5.0","2.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Maassen","United States","2015-01-19","This was my first and last time flying with United. I am a frequent Delta and Southwest traveler and was beyond disappointed with my experience on United. Our second flight was cancelled and it took someone over 15 minutes to inform us of this cancellation-additionally I was not notified via their app about this cancellation. It was 10am and they claimed they had no way to get us home that day unless we spent $80 to take a shuttle to another airport and then took two more flights from there. They then charged us three times for our bags. Overall (not including the two extra bag charges) this cost us an additional $180 and they refused to pay for a cent. I will never fly this airline again. Also as a side note as we spent the entire day in the airport we noticed that they overbooked every single flight some flights were overbooked by more than 10 people! Terrible airline-poor customer service and extra fees for everything (snacks bags television etc.)","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Aliza Panjwani","United States","2015-01-19","On our way back from Cancun we had a stopover in Houston. The flight from Cancun was delayed 1.5 hrs leaving us under 40 minutes to go through customs re-check our bags and get to a different gate in another terminal. We did not make our connecting flight. Along the way there were no helpful attendants and no actions taken to give us even a fighting chance to get to our gate. They attendants on the plane had no information about gates connecting flights or any other helpful info. We missed our connecting flight to New York. We kept getting sporadic ever- changing alert texts from United. Sometimes the flight was delayed by 2 hours and then reverted back to half an hour. We did not received a comped hotel and had to spend additional money staying the night at Houston. We were re-booked onto a flight the next day at 10.21 am. We arrived at the airport approximately two hours before the flight. Tthe flight was delayed 54 minutes and would now be departing at 11.15am. Shortly after we were told that the flight was delayed for 2.5 hours departing at 12.45pm. Having been up and at the airport since early morning we were famished. We decided to use the restrooms and grab a quick bite to eat as we had a 4-5 hour flight ahead of us. In that extremely brief time the flight time was reverted to 11 am. We received the notification at 10.30. After the flight was delayed 2.5 hours we made the rational decision to eat something in the meanwhile. Does United expect that it's customers not get up from their seats to relieve themselves get a drink of water or a quick bite to eat after having waited at the airport for so long? We missed our connecting flight again due to incompetence and poor customer service. We immediately went to an agent where we again received attitude and condescending lectures. I travel back and forth from the United States just to Canada alone at least 7x (round trip) a year. We recommend you stay away from this airline.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Niall","Australia","2013-11-10","Milas/Bodrum to IST at the end of October. The airport at Milas seems relatively new. Check in staff pleasant and efficient. Lounge was good for a regional airport. Cabin crew very good.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Joseph Lambert","United Kingdom","2013-11-05","Tel Aviv - Istanbul - Edinburgh. Both flights on older 737s - very little leg room IFE on small overhead screens too far away to see. I think IFE on the (short) Tel Aviv - Istanbul sector was a documentary about golf. Food on the Tel Aviv - Istanbul leg was a cold chicken salad Istanbul - Edinburgh was a warm breakfast. No choice. Service good. Flights early/punctual. Generally okay - much cheaper than the competition.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Nicholas Edwards","United States","2015-01-14","Flew from LAX-LHR in Global First on the 777-200. Pros - Overall it is a very comfortable seat nice and soft bedding with a mattress pad small cabin (only 8 seats) great inflight entertainment system and friendly service. Cons - Food was subpar for international first and the appetizer was a spring roll and a coconut rubbed shrimp skewer - very similar to what you might find in a cheap cocktail party. Soup was served in a teacup sized bowl main was ok desert was ok too if you like ice cream as that is the only option. If United wants to compete with other international first class it needs more refinement style and ""class"" in their product. As I used award miles for this seat it was perfectly fine. I would only fly first on an upgrade or on an award ticket otherwise it is not worth the money.","","","First Class","","9.0","5.0","4.0","2.0","5.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Politis","United Kingdom","2015-01-14","I was astonished that 3 out of 4 flights of my honeymoon were delayed. In fact 2 of the delayed flights were more than 2 hours delayed. We flew 28th May 2014 LHR-SFO which was on time where we were supposed to catch a flight to HNL. The HNL flight was over an hour late in departure. On our return trip on 18th June 2014 the HNL-IAD flight was more than 2 hours late and the connecting flight to LHR on 19th June was boarded then disembarked as the plane was faulty - and we ended up with a 3 hour delay. No one at the airline seemed particularly bothered or apologetic.","","","Economy","","4.0","4.0","3.0","3.0","3.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Paul Bailey","United Kingdom","2013-11-05","Flew Manchester to Bangkok on 30 October in Business class flights departed and arrived on time very comfortable and excellent seat pitch throughout food was plentiful and very tasty. Cabin crew although very professional were not that over friendly. Overall a wonderfully relaxed experience and highly recommended.","","","Business Class","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Dand","Turkey","2013-11-05","Istanbul - Venice return. Both flights comfortable and on time with reasonable leg room. Having the seat-back screen and the movie playing right up to touchdown on the return flight was something new for us on this airline. The food as is usual with Turkish was very good and the service was good too although I wish they'd relax and be a bit more smiley. My husband needed a wheelchair with very little notice and they and both airports coped very efficiently and with kindness.","","","Economy","","8.0","4.0","4.0","5.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Johnson Tammy","United States","2015-01-14","Flew from San Diego to Mobile. On all 4 flights they didn't have my husband and I sitting together. We talked to customer service at both airports and they refused to make any changes unless we paid $59 to upgrade to an extra leg room seat. To add insult to injury you have to pay for your luggage pay for the direct TV pay for any snacks - not even a peanut for free.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jonas Hutter","Germany","2015-01-14","FRA-EWR-PHX-EWR-ZRH. FRA-EWR on old 767-300 with a tiny little screen in front of you that shows some movies on channels. Own earphones did not work. Plane very loud. However seat quite comfortable very nice cabin crew and good and tasty food. Legroom officially at 31in. but feels bigger than on transatlantic BA or AF. Brought my own entertainment so I had an excellent flight (should have brought earplugs though). EWR-PHX on newly refurbished A319 with slimline seats. Again lots of legroom even for me (6'6"" / 2m) and again no IFE but wifi available. But again a nice crew with two full drink runs (alcohol for purchase) and some walk throughs with water. PHX-EWR on 737-700 also with new interior and AVOD. However this is provided by DirecTV cost is $5.99 for flight of two hours or less and $7.99 for flight of more than 2 hours. Sadly even the flight information part is enclosed here so you don't see it unless you pay for it. Again two drink runs and good service by nice flight crew. Of the four planes on this trip this one had the worst legroom but still OK. EWR-ZRH on 767-400. Old plane with brand new interior - and a good one at that. Slimline seats with a big screen in front of you a large choice of new movies games and shows. Legroom again very good the 31in. at United appear to be bigger inches than those on other airlines. Tasty dinner and small breakfast (with fresh fruit!). After reading many bad reviews I had mixed feelings about stepping into a United plane. I even considered doling out the (quite big amount of) $$ for Premium Economy. But I got corrected. All planes were clean and well maintained nothing rattled or fell of. The crews were all nice and helpful. Legroom was never an issue even with pax in front of me reclining. After this experience I highly recommend United. Before you fly - find out if you have to bring your own entertainment (or pay for it)!","","","Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","R Maharjan","United States","2013-11-05","Flew JFK to IST to KTM on Oct 9th and returned on Oct 26 2013. The flight from JFK was late night scheduled 11.55pm but told from ticket counter check in that flight will be delayed 45 minutes. Actual delay was more than an hour. The staff service was poor. We arranged a special meal for my son but the food never came. We asked for it but they were talking each other and never communicated to us. We instead asked for regular meal for my son. Staff service from KTM to IST to JFK was horrible. We asked for water and it never came. We had to ask staff give us something to drink. The food was very bad and we were hungry for most of the time.","","","Economy","","2.0","3.0","2.0","2.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Prabhakar","United States","2013-11-05","Worst Customer Service. The trip to Istanbul went without a hitch. The trip from Istanbul to Barcelona was delayed. Their customer service is quite horrible. Handling of the baggage is poor and the response from the airport staff and their centralized customer service is terrible. If I had to fly again I would pay a premium and fly United or an alternate airline. I do have to admit that the food was great on the flight. The conditions on the bathrooms was quite appalling as well.","","","Economy","","2.0","3.0","1.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Amber Peck","Canada","2015-01-14","I have had more then one bad experience with United Airlines. Used United to fly at least 10 times in the last 10 months and almost 8 of those times something has gone wrong - cancelled flights ridiculous charges for flight changes if necessary recently my boyfriend couldn't make his first flight so United was going to cancel his round trip ticket home which meant he had to buy new flights. These are just a few examples.","","","Business Class","","5.0","4.0","4.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Snelling","United States","2015-01-14","DAY-HAM round trip in Dec 2014/Jan 2015. All I can say is ""the absolute bare minimum"" from United. When you buy a ticket these days the airline only agrees to get you from point A to point B. They do not agree to feed you entertain you create a realistic schedule get you or your luggage to your destination within any realistic time frame or to help you find said luggage once they lose it. This is what you may expect from United - nothing more.","","","Economy","","1.0","2.0","3.0","3.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rezaei Abbas","United States","2013-11-05","IKA to IST and IST to Milan and return AMS to IST and IST to IKA in the last month. Seats was very small and uncomfortable. Food served onboard was very bad and I didn't eat anything. Not satisfied with this airline.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Joseph Lambert","United Kingdom","2013-10-30","Edinburgh - Istanbul - Tel Aviv 18 October. EDI-IST flight on a very modern Boeing 737 lots of legroom (I'm 1.92m/6'3"" tall). Choice of hot meal IFE individual screens service okay. IST-TLV not so good - older Airbus A321 very cramped. The passenger in front of me simply had no room to recline his seat (and he tried). Food disappointing - cold chicken salad no choice. IFE individual screens.","","","Economy","","7.0","3.0","3.0","3.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Cornelius","United States","2015-01-14","Stuck in Belize for 7 hours because the plane did not leave Houston. No further explanation on the matter except that the plane never left. The United staff that rescheduled our connecting flights was extremely rude and not helpful at all. It almost seemed as if she was taking joy in the fact that we were all stranded there. Then every passenger was forced to stay the night in Houston. My flight was supposed to be the first flight out of Houston leaving at 7am so I get to the airport at 5.30 am to find out that now it doesn't leave until 9:00. Every single staff me member I've encountered or asked for help from is miserable and rude. This was a one time thing but I will never ever fly United again. It's been the worst airline experience of my entire life and I've flown hundreds of times.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Glenat","Canada","2015-01-14","My husband and I traveled using ANA from Winnipeg - Bangkok then Toronto - Chicago and the Chicago-Toyko Narita flights were on United. We upgrade to Premium Economy for the 13 hour flight for comfort. Immediately we were grounded for 2.5 hours because the plane wouldn't accept the fuel. So all passengers including us who had to transfer in Narita were going to be late. Once finally in the air all audio wouldn't work. To add insult - the stove and cooking equipment wouldn't work either! For this 13 hour flight the attendants served us frozen turkey sandwiches with ice cream. United staff did announce to everyone that they were sorry for the poor service. They did pay for our hotel we were checked in at 3am and had to been on the next flight at 8am. The good news was the flight from Singapore to Bangkok was on Singapore Airlines. They are always in the top 5 airlines in the world for a good reason. On this 2.5 hour flight we had much better service. United needs to completely overhaul their policies from top to bottom.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Andrew Wilkes","United Kingdom","2013-10-30","Flew LHR to IST and return in last few days. Both legs on A321. Outward aircraft modern with excellent in flight entertainment surprisingly good really for a European flight. Return flight on older aircraft with no seat back tv but service was polite and food of decent quality. Both flights on time (in fact slightly early) and I can see why they have a good reputation. Impressed and will use again.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Stanley","United Kingdom","2013-10-29","London to Dhaka via Istanbul twice in the last month. Usually I have a good experience with Turkish. However this time it was not so great. The London to Istanbul segments were mostly OK with the exception of the last return flight which was one of the most unpleasant flights I have had in a long time. It started with the children from hell in the row behind. The aircraft was an older A321 which had very poor leg room no IFE to speak of and it was too hot. One lady was quite ill because of the heat. The cabin crew refused to do anything despite complaints. I think everyone just wanted to get off so we were not pleased at having to fly around London on hold for half an hour. The Istanbul/Dhaka part is not operated by Turkish but by Meridiana an Italian charter operation. The A330 aircraft are old and do not come close to the normal Turkish standard. The IFE was very limited - no video on demand seats were old and business seats were basic and not worthy of the price. All airlines seem to put their worst and oldest aircraft on the routes into this part of Asia. I have flown with Emirates and Qatar Airways and both do the same. It is unfair as you do not pay any less for the ticket. On the positive side the overcrowding of the business lounge in Istanbul has improved. I did not have to sit on the floor on any of the 3 times I used it.","","","Economy","","2.0","1.0","4.0","4.0","1.0","","","2.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tony Laverghetta","Canada","2015-01-14","LAS-SFO B737-900 and SFO-SYD B777-200. First leg was a short flight on a new plane soft drinks served courteous crew seats were just average but still too short flight to complaint. Second leg killer flight to Australia almost 15 hrs upgraded to Economy plus which was disappointing because basically is the same as economy with just a wider seat pitch that gave me more leg room and a comfortable sleep. Food just fine the trays are getting smaller and smaller crew was nice and attentive plane a bit old IFE average small screens with a good selection. I have no problems flying UA again but it has to be a really good deal as it is oceans apart compared to Qantas or Air New Zealand on the same routes down under.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Giovanna Dorset","Australia","2015-01-14","The flight attendants on the flight from MEL to LAX couldn't have been more attentive efficient and professional. Same on the LAX to NY and LAX to MEL. Food was reasonable drinks were served regularly cups of water offered often and service was second to none. I had heard all manner of criticism about United beforehand however decided that given the effort by United to revamp the airline putting the 'Dreamliner' into service non-stop between MEL and LA it was only fair to give United a fair chance. United Airlines staff were nothing short of fantastic having arranged assistance for me on arrival at the various locations - in general over and above their call of duty.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Marsden","United Kingdom","2013-10-29","Brutal service experience. IST to LHR. Family of 4 with young children. Seats not assigned together (over rode the Travel Agent request). Staff told me it was my problem. Said I had to negotiate seat moves onboard. Departure gate staff appear to be contracted out so don't really care. Not sure why they are part of Star Alliance as they don't seem to care about Star Alliance patrons either. The experience was only made worse by some flight attendants who didn't seem to care much for courtesy and politeness with passengers. Strongly recommend using an alternative to travel to/from Turkey.","","","Economy","","","3.0","1.0","2.0","2.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Pinhas Yusuf","Turkey","2013-10-29","I flew Turkish a couple of times in the past months and the most conspicuous feature was the seats lacking the adjustable headrest often the lack of the footrest and the lack of personal in-flight entertainment. The food was just sufficient. But the worst was on an international overseas flight of 2 hours where the in-flight entertainment on overhead screens was a football documentary. The staff were as kind and helpful as possible and the overall flight was satisfactory.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Emily Franks","United States","2015-01-11","What a ridiculous flight. My husband and I had to first had to wait over an hour to check our bags from Colorado to Alaska. Then our flight was over an hour late because of delays loading luggage. We missed our connecting flight and we had to wait in Anchorage with our three month old son for 8 hours. We didn't get a meal voucher or anything. The staff that worked for United told us that we weren't entitled and it was too bad. They gave everyone free movie on the plane but my husbands didn't work. I had already paid for a movie so it didn't matter on my screen. Will not be flying United again.","","","Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Fisher","United States","2015-01-11","United looks appealing simply because it offers more choice and times. In previous years it has been my first choice. Each time I was hoping the problem was just a fluke. The last 3 United flights all had huge delays and poor handling of the situation. The delay was not reported until after boarding time and passengers were not assisted with missing their connecting flight. Staff were rude and the planes were not very clean. United has grown too big to properly handle itself. If your looking for quality not quantity United is not the airlines to pick any more.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","H Coburn","Australia","2013-10-29","We travelled TK 1035 IST-BUD on 20 September. I had the window seat my partner the middle and an obese person who needed the extension seat belt was in the aisle. We paid AUD 553 each for the two hour flight (expensive by world standards due to no competition). My partner had the most uncomfortable journey as the obese person was spilling over into his space. Unsafe and uncomfortable. All airlines need to address this disgraceful practice inflicted on passengers who are within a healthy weight range.","","","Economy","","2.0","3.0","4.0","4.0","0.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Chris Dore","United Kingdom","2013-10-23","IST-KUL A330. Flight delayed 1hr 20 mins and arrived 1hr late. Poor room allowance for Economy and poor food. Did not partake of on-board entertainment so cannot judge. Whilst I would recommend Turkish airlines for the GTW-IST leg of my two (separate) legged flight this flight was nowhere near as nice.","","","Economy","","4.0","1.0","5.0","1.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Chris Dore","United Kingdom","2013-10-23","GTW-IST A321. Flight delayed 29 mins but arrived on time. Good room allowance for Economy and excellent food. Did not partake of on-board entertainment so cannot judge. Whilst I would recommend Turkish airlines for this flight the flight was part of two legs the other being IST-KUL which was nowhere near as nice.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Perrin Michel","Brazil","2015-01-11","NRT-SFO upper deck B747. Check-in was quick and easy going. Avoiding UA depressing lounge went to ANA one which was not so so better. Wines not good. Food really uneatable (chicken). Desert: high calories ice cream with artificial flavor dressing. All of this to be avoided by healthy persons. Nice IFE but much more limited than on B777. Old seat  but much more comfortable than B777 ANA's.","","","Business Class","","7.0","5.0","3.0","1.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Perrin Michel","Brazil","2015-01-11","SFO-SAN. B737-800. Everything fine quick and easy but luggage did nor make it. It arrived two flights later. Mysteries of UA/SFO.","","","First Class","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Farmer","United Kingdom","2013-10-23","Birmingham to Dalaman via Istanbul and return. First time I've used Turkish Airlines and it won't be the last. Clean comfortable planes with plenty of leg room friendly crew members good meal on 4hr flight and snacks on short domestic flight. I usually use a charter flight direct to Dalaman to avoid having to change planes in Istanbul but it was an easy transfer and it actually cost less than any of the charter flights. My only complaint would be that the cabin was very hot and the air conditioning was ineffective.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mariam Mihranian","United States","2013-10-22","I and my husband were traveling from LAX round trip. The travel agent did all booking so I suppose the pricing was fair. From LAX to Istanbul the plane was new and clean although restrooms after 3 hours were dirty until the end of 13 hour long flight. No soap no paper towels to dry wet hands on. Seats were uncomfortable we felt squashed between rows. Food was good. Service was OK. Entertainment was outdated. The air in the cabin was OK. Return from Istanbul to LAX the plane was full. This time we got an old plane seats were extremely uncomfortable food was bad and the air in the cabin was hot and stuffy toilet conditions were awful. Could not sleep a minute. Given a choice I would stay away from Turkish.","","","Economy","","3.0","1.0","4.0","3.0","2.0","","","4.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Patrick Davies","United Kingdom","2013-10-22","Flew from LGW-IST-DAR-JRO-MBA-IST-LHR all with Turkish. Was disappointed by the size of the seats. The service onboard was quite rude and the quality of the food was poor. I also found the check-in agents quite rude. My IFE was not working with no apology. I would not recommend Turkish Airlines from this experience.","","","Economy","","","1.0","1.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Dennison","United Kingdom","2015-01-11","Flew from LHR to Orlando via Washington. At LHR the staff were very helpful in sorting out our ESTA cock-up (kids' passports had been changed since applying for ESTA). That is the only positive about United. The seats are uncomfortable and cramped the choice of in-flight entertainment poor (even if you could see it on the minuscule seat-back screen) or for the 2 hour flights pay-TV and the food absolutely disgusting. No snacks offered (I guess they are worried people will fill up on these having tasted the food) although available to purchase and no complimentary alcohol. Attendants fairly average and could certainly do with a better corporate uniform on trip out. On way back distinctly poor. Most worrying was the man who was on our plane and about 20 mins before take- off realized he was on the wrong flight only when somebody else came to sit in his seat. How is that allowed to happen on United from Washington? From a security point of view it is unbelievable and I wonder how the poor bloke fared trying to find the correct flight. Oh yes and over-booked flights which I thought were a 20th century thing.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Duell","Australia","2015-01-11","I flew UA from New York to LA and had to buy $10 headphones if I wanted to watch the TV. I also booked the flights with my partner and put us seated together and when we printed out our boarding tickets they had moved us so we sat separately on the flight. We then flew from LAX to Sydney Australia. Once again they had separated us. We were extremely annoyed that we had to spend a 14 and a half hour flight sitting in between strangers when we booked to sit together. There was no complimentary alcoholic beverages and the good food always ran out by the time it got towards the end of the plane which a lot of people complained about to the staff. Overall I would never recommend UA to anyone. Splitting up couples and putting single riders between them is a joke and not good enough.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Monique Cormier","Canada","2015-01-11","Travelling from Ottawa to Maui on December the 28/2014 my experience with staff was not pleasant some of them were very rude and impolite. Service was pitiful not picking up garbage. At one point I had to take my own trash to the back of the plane where staff were standing and chatting between themselves. If I can help it I will never travel with this company again.","","","Premium Economy","","3.0","4.0","1.0","1.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Watson","Switzerland","2013-10-20","GVA-IST-KTM return. Inconsistency is the hallmark of Turkish Airlines. It was very nice to have free drinks a nice dinner and an in-flight movie (screens above the seats) on a 3 hour European flight. However on the next leg to Kathmandu there was no seat-back IFE and when they played the movie you got English in one ear and Turkish in the other. (I would have liked a movie to block out the sound of the 3 infants near my seat.) On the way back there were seat back screens all the way even on the short-haul flight back to Geneva. The food was superb although I never know why airlines flying to majority Hindu countries don't have a vegetarian option and Turkish coffee would have been nice. Cabin attendants don't seem too concerned with safety (I don't think they check to see if seatbelts are done up) and while they may appear unfriendly I think many passengers don't pick up on the Turkish ""long-blink-with-pursed-lips"" facial expression equivalent of a smile. The policy of having one cabin attendant per trolley didn't seem to be too efficient. The two-class configuration on short haul (where one of the cabin attendants is designated as a ""chef"") may actually result in a lower staff-passenger ratio for economy passengers compared to a low-cost carrier where they need to sell. At times the staff seemed a bit overwhelmed Short delay on the Kathmandu flights - not a big deal but no explanation. On some sectors the pilots didn't address the passengers at all and other times they did. Finally the complementary tour of Istanbul for transit passengers (including food) is a nice touch. Clearly Turkish have the right idea they just need to standardise their product.","","","Economy","","7.0","4.0","3.0","5.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Drummond Lee","Australia","2013-10-20","Flew HKG-CDG-HKG Premium Economy Aug/Oct 2013 with a stop in Istanbul. Unfortunately Istanbul - CDG leg was in economy as no Premium available. Both Premium and Economy were miles above most airlines for service comfort and food. The entertainment system was great with plenty of movies and music. Free wifi was a bonus I didn't expect. Definitely want to fly Turkish again.","","","Premium Economy","","8.0","5.0","4.0","5.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Christopher Love","Australia","2013-10-20","London LGW to BKK via IST. Business Class Passenger. LGW-IST sector on older Airbus. Only 2 out of 20 BC passengers. Only BC Toilet out of action. Seat Mechanism did not operate. Could not eject remote control from socket. Food very bland and wine selection poor. LCD screen at alternative seat very faint and could not be adjusted. IST-BKK sector had much new Aircraft but again food quality very ordinary despite one attendant being dressed as ""Chef"" Food was microwaved and very bland. Indifferent staff on both sectors. Got distinct impression that if they liked you you got better service.","","","Business Class","","3.0","3.0","2.0","1.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hendrix Andrew","United States","2015-01-11","I used United in the past for domestic flights in the US and it was average I thought it would be fine to use them to travel abroad. Price was the same as any other good or average quality airline. No less. Seat Comfort: average for domestic seat comfort with the disadvantage that there is no pillow blanket or other accessories offered. Food and Beverages: Here the situation started bothering me. The only available food was for sale! The only beverages were water juice and such. Everything else was for sale. Inflight Entertainment: The only provided entertainment was also for sale even to listen to music you had to pay. Staff Service: I guess this varies but it was pretty poor. Some flight attendants were not courteous and shouted at passengers who stood up at awkward times. $1000 USD 6 hrs trip with no entertainment no food (only beverages) rude attendants and semi-domestic flight seats. Moreover since only beverages were served there was a more than 6 people line to use the restrooms at all times for the last 3 hours of the flight. After traveling to Europe and South America for the last two years in different airlines I think this is a very poor service for such a high price. Other airlines give full service for about the same price!","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Candace Burns","United States","2015-01-11","Flew round trip Houston to Honolulu in Business Class costing over $6000.00. The seats didn't recline enough to sleep comfortably. The foot rest was manual and difficult to operate. The seat was not as wide as a normal business class seat. There was no TV monitor only wifi via the United app and your personal screen device. No one on the flight was aware of needing a personal device on the flight. There were no outlets available to charge a personal device if you had one and the wifi kept going out. The selection of movies was not current. Older movies and TV shows were the only thing available. The meals were awful pasta and sauce and a burrito the return flight had the same offerings other than a pathetic breakfast sandwich with paper thin ham. No amenity kit was offered on the red eye return flight. There was nothing upgraded or business class about this flight. I do not recommend this airline for the trip to Honolulu from Houston.","","","Business Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Tapani Vuola","Finland","2013-10-18","HEL-IST-HEL. I was impressed the short check in both ways the planes boarded left and arrived in time the luggage was quickly delivered (in Istanbul already when reaching the belt). The plane was a new AB321 and clean. A real lunch with beverage was served (with a menu and choice of two dishes). The crew was at the highest adequate (this a clear development point) but not friendly. Name tags for the bag were finished both in Helsinki and Istanbul.","","","Economy","","8.0","3.0","3.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Parker","Australia","2013-10-18","My wife and I flew from Istanbul to Abu Dhabi on flight TK 0868 on Thur 17 Oct 2013. It had been a great holiday but the flight out was a real let down. For inexplicable reasons our seats were in a hot zone in the plane and we felt like we were being subjected to some sort of in-flight sauna! We did ask the flight attendant (twice in fact) if she could let the flight engineer know of our discomfort. Nothing changed and our four hour flight was awful (not helped by the fact that my wife already felt under the weather). The staff member to whom we reported the fault appeared genuinely sympathetic but although the rear seats in the plane did get cooler we sweltered the whole trip. I think Turkey's a great place and would like to visit it again - but I will not travel on Turkish airlines again.","","","Economy","","","1.0","3.0","3.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Crapnell","Australia","2015-01-11","Flight 1252 to LA. Flight started off delayed 20 minutes then out to 40 minutes. Then we boarded and sat for a further 20 minutes. No communication from the staff regarding the delay until the standard 'loading some late luggage"" excuse. Really poor. Flight finally pushed back over an hour late with very little comment from a cabin crew that were largely anonymous. Crew standards are pretty ordinary. Never again with UA.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Wallace","United States","2015-01-05","Hong Kong to Newark in Business Class. Good flight attendant and a very comfortable bed. Unfortunately the Fasten Seatbelt Sign came on at least 8 times during the 14 hour flight and many times for the smallest turbulence which most passengers ignored. However a very loud recorded message came on every time that said ""Ladies and Gentlemen the captain has turned on the fasten seatbelt sign please make sure your seatbelt is securely fastened"". Because of this announcement I could never sleep more than 90 minutes at a time.","","","Business Class","","5.0","4.0","4.0","4.0","4.0","","","5.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Rahman Mehtab","United Kingdom","2013-10-18","LHR-IST-DAC. LHR-IST in cramped A320 rushed and poor service with cabin crew having very poor English skills. Crew forgot to serve our row and when this was pointed out was shown palm as she was 'busy' and would deal with it when she had time. Finally got meal served 45 minutes later than other passengers. On arrival at Istanbul TK ground staff showed indifference to questions asked about the complimentary 'TourIstanbul' offer for long transits indicating I would have to find out at my own initiative if I could avail it and that they would not be able to provide any advise! Ataturk Airport is busy but has a good selection of duty free and some nice lounges. IST-DAC on leased Meridiana Aircraft. Terrible flight poor service. However flight departed on time and arrived early. I had no in-seat entertainment console/remote as it had been ripped off its place I assume hence was unable to view inflight entertainment - did not miss much it was only 5 channels of not-so-new movies. Cabin crew were lax with security and the service was very poor. TK takes pride in their 'Turkish Hospitality' but I found the hospitality of theirs quite poor to be truthful. I certainly will not be flying with them again. TK is no competition for the likes of EK QR or even BA for that matter.","","","Economy","","4.0","3.0","2.0","4.0","2.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Schmittinger Gerd","Germany","2013-10-18","My decision to fly this time with Turkish was based on getting a flight at the most economic price with the shortest stopovers: Stuttgart via Istanbul to Cape Town and back. I was pleasantly surprised! The service at the counter was very professional and friendly. No long queues. No hassle with a bag being slightly too thick (having to be re-packed as done at other airlines) and an allowance of 30kg checked in baggage great. Unlike the often older aircraft used by other airlines the planes Airbus were modern and the entertainment systems worked. The food and refreshments excellent! Service good. What a pleasant surprise to be able to purchase goods at the airport in Istanbul in Euros. My only advisory comment is that Turkish need to train their staff how to handle difficult (or rude) customers as they sometimes seemed to be impatient with these. I will definitely fly Turkish again and highly recommend it.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ron Kuhlmann","United States","2015-01-05","Flew SFO LAX and ICN - SFO in Business as part of a RTW ticket. I continue to see improvement at United. On the short hop to LAX I was in F and the drinks were served in glass as opposed to my last experience when they were in plastic. The FA was friendly and very present. On the transpacific leg I was on the Upper Deck. I continue to really like the UA Business Class seat. It has more positions and the space is well designed. The dinner was quite good - Cioppino - and nicely served. Most US crews lack the energy and enthusiasm that one finds on foreign carriers but the service was friendly and attentive. I have no complaints.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Candace Burns","United States","2015-01-05","Paid over $6000 for business class ticket to Honolulu. This is an 8.5 hour flight. Seat was smaller than any other business class seat I've experienced - no recline and very uncomfortable. Meals were worse than usual airline food a sad dish of penne pasta and tomato sauce. Second meal was a burrito wrap! Entertainment was pathetic. No monitor only WiFi which did not offer any new releases and service was sketchy lost connection several times. Staff was average competent but certainly not $6000+ of friendly skies. Will avoid flying this airline if at all possible. So not looking forward to the return trip. Would change plans but united charges $200.00 for any changes.","","","Business Class","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Allen","Australia","2015-01-05","We flew from SYD to LAX in United Airlines Business Class B777 service in December 2014. We were quite pleased with the overall experience. The seats proved to be comfortable in the sitting position. They were a bit too narrow though for comfortable sleeping even for a 5'2"" woman. In comparison my wife stated that her recent Business class long-haul flights on Qantas and Emirates had much better seats for sleeping primarily due to the greater width. She found it very difficult to get to sleep on the United seat although she noted that the United seats were more comfortable in the seated position. The length was felt to be adequate. Storage space was minimal but adequate for our needs. TV screens were very generously sized and of good quality. Food service was excellent in quality as well as the attentiveness of service and friendliness of the staff throughout the flight - deemed to be slightly better than both Qantas and Emirates in that respect. Overall a good experience so perhaps United is making effort (apparently successfully) to improve its quality of service in recent months.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Vardi","United States","2013-10-18","JFK-IST Sep 25. IST-TLV Sep 30. TLV-IST Oct 14. IST-JFK Oct 14. There was not enough leg room. Service was OK. Entertainment system failed twice. Flight crew ignored passengers without seat belts during bumpy ride and during landing. Announcements in English were incomprehensible. Food was excellent! Price was much lower than competition.","","","Economy","","8.0","1.0","3.0","5.0","4.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","H Coburn","Australia","2013-10-16","My partner and I flew on TK 1035 from IST-BUD on 20th September 2013. We board and I have the window my partner the middle seat and a very large passenger sits in the aisle. Had to have an extension seat belt and spilled over into my partner's seat. We paid AUD 553 each for the one way trip. I'm only 162cm and I felt squashed.","","","Economy","","5.0","3.0","4.0","4.0","0.0","","","2.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Adams","United States","2013-10-15","Our family of five adults recently traveled from Los Angeles (LAX) to IST to DAR and back. The new lounge in IST is gorgeous! The LAX-IST legs were excellent: comfortable seats attentive staff good food. The IST-DAR legs were only fair: seat controls didn't work staff was less than attentive food was mediocre. But the biggest problem we had was with the online reservation system. Even though I had printouts of the electronic tickets the system kept saying we had not booked and did not allow me to check in. Worse than that the ground personnel had a lot of trouble checking us in. By using the electronic ticket numbers (and not the confirmation code which said our reservations didn't exist) the agent could see our reservation but not check us in or print out boarding passes. Very frustrating! Finally they figured out a work-around and we were able to board.","","","Business Class","","7.0","5.0","5.0","5.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Torwich James","Ireland","2015-01-05","I flew BFS-EWR on November 3rd and returned December 3rd 2014. United is one of the worst airlines that I've ever travelled with. IFE was broken on both flights the cabin crew were indifferent and some were down right nasty the food was horrible. I will never fly United again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Goralewicz","United States","2015-01-05","Flew to Cancun in early December from NYC. To return to NYC we arrived at the airport in Cancun more than 2 hours before flight to find the United service desks in complete chaos. The line to check in stretched the entire length of the airport. No one was sure if they were on the right line as the signage was very confusing. No other airline had such problems. Very stressful and unpleasant. Will not fly United to Cancun again.","","","Premium Economy","","2.0","2.0","2.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Duston","United States","2015-01-05","I recently returned from a round-trip from Charlotte-Rochester NY with change of planes in Dulles on the outbound and Newark on the inbound. The trip was fine. Flight attendants on all flights were very professional. Ticketing crew in Charlotte and Rochester were nice. I used the lounge in Newark and was pleasantly surprised. Food was limited to snacks but that was to be expected (why US airlines do not have lounges with food selections akin to those of international airlines is beyond me). But two unexpected plusses were the presence of showers (which I did not use) and free alcoholic beverages (albeit of limited varieties). Still the lounge was a pleasant alternative of the hub-bub of Newark. I am a fan of propeller planes and was not disappointed. Both flights in and out of Rochester were on props. I will fly United again.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","A Christner","United States","2013-10-15","I flew Turkish Airlines for the first time recently and was very impressed. I just flew shorter flights between Athens and Istanbul and Izmir and Istanbul but found the cabin crew to be professional and gracious and even on a one hour regional flight still received a meal of a whole grain roll with cheese green lettuce and tomato with some yoghurt as well. After flying United with its deathly pale iceberg lettuce and overcooked food on a long flight it was really refreshing! Maybe I was on the newer planes but they were so clean and with individual screens even on shorter flights. Great experience.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Syed Wasil Kaleem","Pakistan","2013-10-15","Travelled from ISB to IST and return in January 2013. I would never fly TK again to Turkey. I would rather take the middle eastern carriers. The flight lasted 6 hours and there was no IFE. The cabin crew were not too friendly either and they just kept to themselves. Food however was good. Overall a really bad experience. Will not travel with them again unless they improve their service on this route.","","","Economy","","2.0","3.0","2.0","4.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Nuss","United States","2015-01-05","The first leg of our flight was substantially delayed so when we landed in Houston there was no time to eat. Had we known that the next leg was also going to be delayed we would have just delayed boarding and grabbed something. From Houston to Aruba the flight attendants were unfriendly and cranky. They began to offer food for purchase only to find that there was only enough food for the first 1/3 of the plane. On this long flight they only came through the cabin once for beverages. A week later found us at the United counter because one member of our group of three had mysteriously been dropped from the reservation. It took over an hour to get United to see the error. Then of course the flight from Aruba to Houston was delayed but at least we didn't have to wait on the plane this time. Flight attendants were at least cordial and offered beverage service twice. They offered food as well but we had learned our lesson and ate in Aruba! Late getting into Houston so had to run (again) to catch our next plane for our final destination. The gold has definitely worn off the United name it's just sad that they have taken Continental (which I used to love to fly) down with them.","","","Economy","","2.0","1.0","1.0","2.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Roney","United States","2015-01-05","Right now sitting at LAX on the taxi way for 40 minutes waiting for gate to open - ridiculous. This is after 5+ hour flight from Lihue HI. This is very poor management.","","","Premium Economy","","1.0","3.0","4.0","1.0","1.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Tsabar","United States","2013-10-13","TLV to IAH - totally different experience than the outbound trip two weeks earlier. TLV to IST took off 45 minutes late. A group of us (16 people) with a 1 hour IST connection to the IST-IAH flight were assured we will make our flight (as we were earlier told by the agent after buying the ticket). Upon landing in IST we were gathered and made to run across the terminal to our IST-IAH fanlight only to find out someone probably forgot to ask for this flight to be held for us (despite what we were told). The flight was already in the air. Lots of confusion and lack of initiative led to a 3 hours fiasco before we were rescheduled for the next day's flight. We were taken to a hotel (Radisson). Kosher food was not available and food that was provided was poor at best. Next day flight IST to IAH took off 3 hours late while we were sitting in the cabin with no food or drinks (see previous posts - same experience). Food on the return leg was not as good as on the outbound leg. Bottom line - not sure all the above was worth the troubles. I will have to think long and hard before flying with THY again.","","","Economy","","","4.0","2.0","2.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","J Tsabar","United States","2013-10-13","IAH to TLV - great flights on time. Layover in IST too long in this small airport but bearable. They served the signature Turkish Rahat Lokum (Turkish Delight) at IAH to all passengers in the lobby and gate areas. Free alcohol in economy during the flights and very nice crew - talking to customers with respect.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Patrick Michaels","United States","2014-12-31","I have been thinking of switching my loyalty from US Airways where I am a Million Miler. I am a mere silver on United but decided to add some miles on a round-trip from JFK to LAX with a return through IAH to get a rare domestic ride on a flat BX seat in the internationally-configured 787. Completed the outbound yesterday in a 1 year old 737-900 with 20 ""first class"" seats. When the FA's started taking meal orders. The FA first goes to a young lady in the seat in front of me and informs her of the two menu choices. He then moves back to my row (4) and asks the woman next to me which she wants. He then looks at me and says he will be back. Then he works the other side of the aisle. He appears to be randomly moving between seats. Finally he gets to me and there is only one choice and he explained they have been instructed to service the FC cabin in order of United priority. In other word the 16 nonrevenue upgrades get their choice compared to the schmuck without a lot of status who used real money (and not a small amount).","","","First Class","","4.0","2.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Jordan","United States","2014-12-31","United has stopped providing complimentary alcohol on international flights. Flight between Asia and US they put us on a plane with no individual TV screen but the sharing overhead projector TV with pre-scheduled movies during a 12-hour flight. On my recent trip I traveled extensively with Cathay Pacific and Singapore which offers first class customer service to all travelers. I originally chose United based on its extensive hubs domestically and internationally expecting better travel planning and experience. With the increasing routes from CX between US London and Asia and the abundant options of good airlines domestically (Southwest JetBlue Virgin) I'd much rather put a little effort to plan my trip than to travel miserably with United.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Clive Mason","Thailand","2013-10-10","Dalaman to LHR no problems with the 5 am flight until IST passport control. 1 and 2 had at least 500 people queuing but because I was economy class got barred from business class fast track check so had to push in or miss the 7.55 to LHR. Got to plane with 5 mins to spare got seated and had 3 seats to myself. Just before take off captain announces a big delay and everyone had to get off. He said LHR was fog bound so a 2 hrs delay so back to departure lounge where 3 members of staff proceeded to shout out passenger names to the 200+ passengers so we could retrieve our boarding passes. This was chaos and very unprofessional. 2.5 hr wait then back on the plane where another 150 passengers appeared from nowhere to fill all seats then another 1 hour wait on the tarmac with no explanations before take off - total 3.5 hours delay with no food or drinks. It looks to me that I and the original passengers were held up for 3.5 hours waiting for the plane to fill up.","","","Economy","","","3.0","4.0","3.0","0.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Green","Israel","2013-10-09","LOS-IST-TLV. One word: Terrible. B737-900 LOS-IST. No air conditioning at LOS airport and drinks are not allowed into gate. By the time you board most passengers are very thirsty. Requests for water were shrugged off with the response ""later"". How can you refuse water to thirsty passengers. After take off painfully slow dinner service and a small plastic cup with water served. Of course it's not enough. Again FA would not supply more water. I even went to the galley pointed at a full bottle of water and asked for some. Again I was told to return to my seat water will come later. I approached the inflight manager to complain and situation improved. Poor English by pilots and FA's couldn't understand any announcements. No soap in toilets with nothing to dry wet hands on. Smiles from the crew were out of the question. Food was ordinary can't understand where all the fuss about their food in Economy class comes from. Maybe from flights outside Africa. Flight to TLV slightly better crew all in all cant judge all flights they operate but for me it was the last time on TK.","","","Economy","","","4.0","1.0","3.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Harkin","United States","2014-12-31","I was returning into Houston and catching a United flight from Houston to New Orleans. As usual for United they cancelled the last flight into New Orleans for ""maintenance reasons."" Told they could have fixed the problem but would have had to call in a new flight crew and they don't want to spend the money - it's cheaper to book passengers into a hotel. This has now happened to me and close family members no less than five times in the last couple of months. It has become a routine practice with United.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Palmateer","United States","2014-12-31","Flew Business class earlier this month Dulles-LAX round-trip. Seats were better than coach but not by much. They recline only a little. Staff on the red-eye back to Dulles served a snack immediately what is the point of that? I just wanted to sleep at midnight! Then they were noisily talking and carrying on throughout the flight with the galley lights on the whole time. No curtain to block light no attempt by them to keep their voices down so people could sleep. On the trip from Dulles to LAX my inflight entertainment system didn't work.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Niall","Australia","2013-10-07","We flew Paris to Kayseri on 30th September. Totally full flight from Paris to Istanbul. However good service and an uneventful flight. Had to move quickly to get to the domestic terminal for the flight to Kayseri. Luggage fortunately had been checked through. This flight not full and was uneventful. Quick service of a light meal as flight time just over an hour. All in all good flights.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","T Foran","Canada","2013-10-07","YYZ-IST-YYZ. Turkish is inconsistent. Business class should be perfect from start to finish. Flight to IST was almost that. Return flight had rough edges. Turkish communication between lounge and gate had us waiting in the sweatbox gate long before we needed to be there. No separate boarding for Bus Class in fact we went through security after we had already cleared it-Twice! On board staff demand that blinds must be closed on a day flight. Food good wines not so great. Entertainment mediocre. Poor selection of music.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Jones","United States","2014-12-31","This was my first transatlantic flight and it was miserable. Being 6'4"" the legroom was not nearly sufficient. Food wasn't worth the calories and lacked all flavor. Staff is indifferent and we left ORD 90 minutes behind schedule. I know it's become cliché to hate on United but it Really is subpar. I've since flown Aer Lingus American Turkish British and KLM over the same route and all were better (American was a tie I'd say).","","","Economy","","3.0","1.0","2.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Breffni McGeough","United States","2014-12-31","Every winter United Airlines serves up the same ""we do not care"" service and ""Do not even ask us to care"" as it's simply more than they wish to even dream of fixing. Every winter flights leave Denver for the 30 minute hop into Aspen. Every year some flights may not land safely and the captain turns the plane around and takes the entire group back to Denver despite having three other airports at lower elevations that would place everyone within an hour to 90 minutes by bus or rent a car to Aspen but they make zero effort to make any contingency plan for this regular occurrence year after year. On the flight return to Denver the air hostess nor pilot make any effort to make any arrangements and at the counter upon arrival of course we wait another 30 min for a gate and the pilot answers are weaker than the air hostess. Then they try to pile all of us like cattle at the one service counter where the zig zag line crawls us through to one sour puss to tell you it's an act of God which excuses every lack of genius displayed on a regular basis. Each and every winter. Useless company #1 Award. I only gave them one star because I had to. Grooming is something else too with hair hanging out all over the place.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Laura Gough","United States","2013-10-03","LAX to Istanbul. No problem except leg room which is rather uncomfortable if you are somewhat tall (5' 8"" and my husband is 6'0"") and it was very warm on the plane. Coming back what really bothered me was that going to the restroom early on in the flight the trash was full and the pump soap was empty. Someone had thrown bars of soap onto the counter. A 13 hour flight with guessing 300 people. Not very sanitary. Staff were polite and courteous. Good entertainment choices. Food average but I'm not the best judge for that. I'm not sure I would like to fly this airline again given a choice.","","","Economy","","4.0","3.0","4.0","3.0","4.0","","","3.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Maya Lovric","Canada","2013-10-03","Toronto-Istanbul-Sarajevo. September 16th 2013. This was the first time taking Turkish Airlines and it definitely wont be the last. I was impressed with the aircraft cleanliness service food and especially free wifi on board.","","","Premium Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","L Barron","United States","2013-10-03","Sep 25 to fly from Houston to Istanbul. We had about a 20 minute delay but we arrived on time to Istanbul. We flew using Economy and our legs were pretty cramped in there because the guy in front of us who had an exit row leaned his seat back. The food was good and also the movies they had for us to watch were fine. On the flight from Istanbul to Berlin there is a 3 hour flight and once again we are provided with food and movies. This flight is fine. On the return flight on Oct 2 going from Berlin to Istanbul was fine they served breakfast on this flight but no TV was in our seat but that was fine because we were exhausted anyway and just slept. Once we arrived at Istanbul our flight to Houston was on time as far as us getting on the plane however we then had complications. There was a 3 hour delay while on the plane before we took off. We sat in exit row this time with comfortable leg room. Our flight landed about 3 hours late but I was ok with it because it was my final destination.","","","Economy","","9.0","3.0","4.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Van Brunt","United States","2014-12-22","It's shocking how bad this airline can be. Flying out of Chicago-the United hub-we were delayed 2 hours while maintenance searched for a ""no go"" part to secure the carts in the galley. How such an apparently essential part was unavailable anywhere on the O'Hare property is unbelievable. It was a completely preventable delay and yet we received no apology from the crew.","","","Premium Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Wiseman","United States","2014-12-22","Late into Denver switched to Late flight to Chicago but they dropped our names off the seating chart so we all had spread out horrible seats given a motel in Chicago turned out to be a scam (had to pay for motel) because no more final destination flights until next day. Some very nice service but mostly very unfriendly rude horrible service people work for United. On way back same thing. Two hour delay for final destination and had to get another room waiting for guess. Which led us to meet another rude service person in customer service dept. So I will never fly the Un-friendly sky's of United again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Adrian Kessler","Malaysia","2013-10-02","Geneva-Istanbul (A319) - Istanbul-Kuala Lumpur (A340-300) on August 6th-7th 2013. Flight from Geneva to Istanbul was smooth nothing special. Flight from Istanbul to KL service-wise was flawless and seamless. Very attentive service needs were taken care of before you asked and very good food although I have had even better food on other THY flights. My real issue is with the business class seat sleeping comfort on the A340-300.I am not sure at what angle the seat reclines but it is pretty nasty I was annoyed because the ticket price was pretty high. I wonder why Turkish a forward looking airline as using the A340-300 on the IST-KL run with this seating arrangement in business class. I just hope that Turkish will either change the planes on the IST-KL run or do something about the seating in their A340-300.","","","Business Class","","8.0","2.0","5.0","5.0","5.0","","","3.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Alan Dhana","Indonesia","2013-10-01","I flew business class from CGK-IST-AMS overall it was a great experience but unfortunately it was not very memorable. The seat itself was great and comfortable the cabin layout was modern and clean however I found out that the cabin crew seemed to be inconsistent. They did not really interact with the passengers less smiles and seemed to lack manners. On the other side indeed there were the dedicated cabin crew who were willing to care and serve the passengers. My verdict is THY is still great airline to fly but it is not really that consistent compared to other airlines.","","","Business Class","","7.0","5.0","3.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bell Greg","Australia","2014-12-22","I flew United First Class San Francisco to Seattle (Dec 2013) returning Jan 2014. I was appalled at the service or lack of! No food or drink service at all and this was in First Class! Ground crew at Seattle were terribly rude and should not even be employed in the service industry. United is the worst airline I have had the misfortune to travel on!","","","First Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Aune","United States","2014-12-22","Sat in 24D on an Airbus 320 from Seattle to Newark. This is a standard aisle seat located on the right side of the aircraft just a few rows behind the over-wing exit rows. It is one of what I call the ""back-of-the-bus"" seats featuring the new Slimline Recaro seating. In light of the trend by most of the domestic air carriers to squeeze as many seats/rows as possible into their airplanes the best thing I can say about this seat is that it was adequate in terms of breadth leg space and comfort. If you are 5' 10"" or less in height or a somewhat taller person with short legs you will be able to sit in this seat and still have a couple of inches between your knees and the back of the seat in front of you. In other words you don't have to sit upright and uptight and feel as though you cannot move or are frozen in place. The lumbar support of the seat back is neither better nor worse than any other typical economy/coach-class seat on United Airlines. I do wish that the seat cushion itself was more supportive - it felt soft and thin - perhaps because the density of the foam filler or stuffing material used is lacking. On a long flight this seat may become uncomfortable and cause you to squirm a bit or want to get up and move around. Seat recline has been reduced and I was only able to move/tilt the seat back about two inches. Fortunately for me the middle seat on this flight was empty and that made my specific seat feel less confining and more bearable as I could spread out a bit (likewise for my seatmate in the adjoining window seat of this row). The staff appeared competent and the service itself was decent. The plane appeared relatively clean and well- maintained. Lamentably there was no in-flight entertainment system whatsoever which seems to be the trend on the smaller Airbus and Boeing aircraft operated by United. To reiterate my earlier comment this seat was adequate and tolerable given the trend by the airlines of reducing seat pitch on their aircraft. Stated simply it represents the new standard in air travel for the average passenger traveling on a budget.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lagstein Marvin","United States","2014-12-22","My wife and I travelled first class from Orlando to Newark recently. We were surprised to see there were no PTVs on the plane. When it was time for meal service we were told there was chicken dinner or a salad. We both don't eat chicken so we ordered salads - we were told they were out of salads. Policy for the 12 first class seats - 6 salads and 6 chicken dishes. Out of luck! We had cookies for dinner.","","","First Class","","1.0","3.0","3.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Derek Salter","South Africa","2013-09-29","Four flights with Turkish in the past two weeks - all in economy. Cape Town to Istanbul Istanbul to Paris London Gatwick to Istanbul and Istanbul back to Cape Town. All flights were on time or early. The planes were reasonably new clean and comfortable. The flight back to Cape Town was completely full but even that wasn't uncomfortable. The staff were always helpful and polite. The seats are reasonably comfortable with good pitch - my gripe is the foot rest which isn't convenient if you are tall and gets in the way when folded up. The entertainment system is varied and the screens large (no individual screens on the plane from Gatwick). Food was plentiful and tasty. And there are a few extras - a substantial amenity kit - sometimes in a tin. Slippers and a Turkish delight as a welcome sweet. And in addition their prices are excellent so it doesn't surprise me that they keep winning awards.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Joachim Fredersdorf","Germany","2013-09-29","Business Class from Berlin to JRO with B737-900. Seats are horrible no lie fla. Catering bad crew throw the meals out in business and then disappear. Return was even worse at the airport we got told there was a 2 hr delay and then we missed the connection to Berlin and had a 4 hr delay.","","","Business Class","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Duffy","Canada","2014-12-22","Orlando to Denver to Edmonton - because we had problems printing our boarding passes we went to airport and a courteous member of staff printed off our boarding passes for us. Because of that today we simply walked to security and went through. We only had 1 carry on bag each and one pack sack each. The staff announced that we could take our carry on bag and they put tags on each of them for us and we dropped them off at the circle just as you boarded the plane. Our bags went straight through to Edmonton. Due to technical problems we left about 1/2 hour late but that was ok. Before we got off the staff read off the gate of connecting flights. That saved everyone a whole lot of time. We made it to our next plane - had about 10 minutes and that plane had to wait for our baggage. There were other passengers in our position also The staff were excellent. No food except to buy not staff's fault. No TV's again not staff's fault. The seats were very comfortable.","","","Economy","","9.0","5.0","5.0","3.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Spencer","United Kingdom","2014-12-18","LHR-SFO-ACV. Flight leaving LHR cancelled ground staff at Heathrow rude and obstructive wouldn't confirm flight was cancelled even though I called United direct who confirmed flight cancelled. United app also stated flight cancelled after 90 minute wait in departure lounge. Transfer to Newark flight which was then delayed leaving Heathrow as SFO passengers transferred onto this flight. Overnight accommodation provided in Newark. Return flight from SFO-LHR all London based crew utterly rude and disinterested in the role that they are paid for. 7th flight this year with United only airline that gets me to my final destination. Crew rude when I walked to the back galley to purchase duty free told me it was the busiest hour of the flight as were serving breakfast before landing at Heathrow I only went direct to the galley as message on screen advised 15 minutes remaining to buy duty free. Crew member told me she hated that message and that she would have to come and have a private word with me for purchasing duty free. Flight already booked for Feb 2015 luckily booked with flight miles so know not to expect a great service.","","","Premium Economy","","1.0","5.0","1.0","1.0","5.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Winer","United States","2014-12-18","Fly the Friendly Skies of United? There's very little that's friendly about United they have become an airline of lesser quality than the budget airlines of the world. Connecting business class flight from Auckland to San Francisco via LA. The first leg was non-stop on Air New Zealand which was excellent and connected in LA to a business class flight to SFO. When we presented our ticket at the United lounge in LA we were refused entry because it was a business class ""domestic"" flight but were offered entry as a guest of another person we had met on our flight from NZ. Sadly the lounge was a worn out mess nothing more than crackers and cheese slices in packets Internet access that was just a bit faster than the old dial up connections - nothing like any of the lounges offered by carriers we had flown elsewhere in the world. On the tired worn plane a minimal offer of chips or cookies and beverages. The worst part is that the personnel seemed tired of being caught between management decisions that have reduced the quality of service to nothing more than a poor commodity and travelers that resent the carrier.","","","Business Class","","2.0","2.0","2.0","1.0","2.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Melanie Pope","Australia","2013-09-24","Highly disappointing. We flew from Singapore to Germany with an infant and it was horrible. We ordered a bassinet and baby food and neither was given to us. The airline staff did not bring a bassinet for the child and no children were given food on the flight. Furthermore we had to wait for an hour for a bottle of water and the air- conditioning did not work which made it hot and stuffy on the plane. It was the biggest waste of money for the tickets and I would never fly with them again.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ashok Jain","United States","2013-09-19","I travelled along with my Wife from Istanbul to New Delhi on 17th Sep TK 716. While booking the tickets I was assured by the travel agent that the plane would have the full bed facility in business class and that the plane would be A330-300. When I boarded the plane: The Entertainment System was not working. The reading lights could not be switched off with the result that the cabin crew used masking tapes to cover the light. The electronic switches to adjust the seats were not working it was worse than economy class where one can at least recline the seats. The Flight Purser remarked that the airlines have two similar such planes and they always have problems on these planes and this was a last minute change. I will strongly keep away from TKY.","","","Business Class","","","1.0","3.0","3.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Ellis","Switzerland","2013-09-17","IST to JNB and return. On both legs the business class was disappointing. The best part was the seat: the flight attendants lacked warmth and appeared overwhelmed despite there being so many of them. The food on the inbound leg was especially poor. IFE malfunctioned and had to be rebooted several times. One of the flight attendants spilled wine on me and then told me it was my fault. Never again.","","","Business Class","","1.0","4.0","1.0","3.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Arnold","United States","2014-12-18","Flew IAH-HNL-IAH in First Class on November 20- 24. I have flown this route several times in the last 15 years and since United took over the flying experience has taken a serious nose dive. Since this route is taken by people mostly cashing in frequent flyer miles and there are not that many ""paying"" passengers United has decided that we do not deserve the amenities that are available on other routes. The first class cabin seats are very uncomfortable and are nowhere near the first class seats of other carriers for long haul flights. The plane had no inflight entertainment and there was not any power ports for charging personal devices - and this was not just first class but the entire plane. If there was another direct flight to Hawaii from Houston on another carrier I would take it. Flying to Hawaii on Continental was a fairly good experience the food was good and the seats were comfortable even though they did not fully recline.","","","First Class","","1.0","1.0","4.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jerry Freeman","United States","2014-12-18","Booked flight from Newark to St Maarten months in advance - booked an aisle seat and a ctr seat together United changed our seats to a window in next to last row and a window in the last row with seats that don't recline. Also paid for TV and only had the choice of 4 movies-no TV shows - no free snacks. We will do our best to avoid United airlines in the future!","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","D Stebeleski","Uganda","2013-09-17","Entebbe-Istanbul-New York JFK. All fights were good the check-in was professional and fast bag was overweight by 5kg and nothing said. Food was good good Turkish wine in glass bottles legroom on the 737 to Istanbul excellent not so great to JFK on the 777 good entertainment selection free wifi onboard the 777 plane on boarding was filthy when in Istanbul to JFK it really let the experience down to see this rubbish on the floor and not vacuumed. Attendants were pleasant but not smiling Turkish people are very kind its a shame it does not come across on most of the staff. I found the ground staff in Istanbul all excellent and efficient. I fly with Turkish a few times a year and will continue to do so.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Ross Algie","Australia","2013-09-17","We flew economy from Bangkok to HCMC (Saigon). The cabin was the dirtiest I've encountered. When I opened the tray table there was vegetable matter there gravy had dripped down the seat as well as what looked like cola. The floor hadn't been cleaned as there were food scraps along the floor mounts. No IFE at all. Food was a dismal chicken and cheese sandwich and a slice of cake. One of the exit lamps was playing up so the attendant whacked it with her hand - to no avail. Cabin crew were inattentive and appeared bored. This flight originated in Istanbul and flew to HCMC via Bangkok. Perhaps the crew didn't change in BKK? The plane was an older 777-300 and the seats looked like they needed a good scrub. By comparison the business class seats looked good. It beats me how this airline has won 'Best European Airlines' 3 years running.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tercon Bojan","Singapore","2014-12-10","Was happy with the service in First Class on this quick flight from LA to Houston on United's 737-900. Seat was comfy and the food satisfactory. Nothing outstanding but good enough.","","","First Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jorge Sanchez","United States","2014-12-10","I flew with United Airlines to save money but it turned out to be a mistake. I was traveling to Guatemala City from Dallas making a connection in Houston. We boarded the plane then shortly after got off due to a maintenance issue. Not once were we asked if we had a connection flight or explained to how they would help us get to our destination nor did they give us any updates. I had to ask what to do. I was supposed to be at my destination at noon. I arrived at 10.30pm. Similar incident on my return - took me all day. Bad experience.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","C Barkei","Luxembourg","2013-09-16","Flight from Jakarta to Istanbul and on to Luxembourg in Economy. Good seats and service; very full flights but good service from stewards on the long-haul section. Child meals were suitable and served quickly with no problems and inflight entertainment kept them happy. Good selection of toys also helped. I enjoyed Efes beer and a good beef main course with rice. Overall a quality experience and made the long flight relatively painless. Will fly again within Europe.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Gary Schoberl","Hungary","2013-09-15","Flew TK071 HKG-IST on 29/08/2013. There was a delay of 30 mins or so no explanation from crews. Inflight entertainment and the food was superb. However the cabin crew were so unfriendly and they disappeared after the first service. No water or beverages offering during the flight until next service (breakfast) 2.5 hours before landing. I won't be travelling with Turkish Airlines until they improve their customer service.","","","Economy","","4.0","4.0","1.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gilberto Brambilla","United Kingdom","2014-12-10","PVG-LAX and IAH-LHR. Both flights were very comfortable. Seat and food is good. The only issue with the dreamliner (787) is the lack of proper window blinds. On the flight Shanghai-Los Angeles I was near the window facing south meaning that I always had the sun in front of me. Although the window transparency can be chanced it cannot be completely darkened and this is an issue when you want to sleep.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Richard","United States","2014-12-10","Flew United from LAX to IAH non-stop on an aged Boeing 737-700. The flight departed 25 minutes late for no apparent reason (no explanation given). Luggage was still being loaded 25 minutes after scheduled departure. Plenty of people that should have gate-checked luggage were wandering the plane looking for overhead bin space with no help from crew. There was no snack pay only food options. Nonetheless the crew was somewhat friendly passing frequently even offering warmed up chocolate chip cookies to some of the kids although some had to share one cookie.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tercon Bojan","Singapore","2014-12-10","For this 9 hour flight from Houston to Buenos Aires United uses a very old 767-300 with a 2-1-2 configuration in business class. The seats are the old Continental flat-bed seats which are angled ever-so-slightly towards the window. Although it's a flat bed the bed is very narrow and at my 190cm I could not stretch out. Felt like sleeping in a coffin! Also when you have to go to the bathroom it's quite the operation to step over your neighbour without waking them up. The service and food were OK although the plastic champagne flutes and the character-less dull white dinnerware could be improved upon.","","","Business Class","","6.0","3.0","3.0","3.0","2.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Mustafa Kemal","United States","2013-09-12","My first TK A330-300 trip my first Y experience on TK for a long time. The plane was full. I have never seen speciality meals delivered through the same door the pax were boarding very unprofessional. FA asking the gate agents to check some luggage (gate check) they had no idea how to deal with it. I have never seen giant garbage bags piled up at the doors during the flight as if there was no place to store it. Never seen one of the chefs coming off from his rest in a t-shirt carrying his uniform in his hand. It was chaotic for the whole flight constant shuttling of food trays bags drinks back and forth. Slow inattentive service. Good luck to the cleaning crew to turn it around on time. On the plus side most of the front lavatories were larger than I'm used to Thanks to the inflight entertainment iphone and my noise cancelling headphones I was happy. The Y seats were not comfortable for me for the 10.40 hrs flight. I hope I never have to do that again.","","","Economy","","2.0","2.0","1.0","3.0","3.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Holstein Hans-Jürgen","Germany","2013-09-12","My wife and I had a Business Class trip from Istanbul to Hamburg on 9th September. My seat was 01D. The backrest kept moving in rest position and could only be brought back manually after 5 min. The safety belt with the lock was twisted by 180 degrees and could not be refitted on the plane. The stewardess just told me to take another seat. The luggage marked with the priority label arrived on the conveyor belt approx after 50% of all suitcases. These small faults shows me that this Airline is not consistent in the quality of their technical standards. After this trip I asked myself how this Airline deals with bigger technical problems. I cannot recommend it.","","","Business Class","","2.0","1.0","4.0","4.0","0.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Taskin Chowdhury","United Kingdom","2013-09-12","The return flight was overbooked hence they put us on a flight 7 hours later. They promised food vouchers but we never got them so ended up buying our own thing. When we were given boarding passes 2 out of 3 of them were hand written which was refused by the immigration officer after 1 hour of queuing. Had to go back to the airline desk and staff behaved as if it was our fault. when they issued printed boarding passes now they changed our seats to the back of the plane! When we eventually boarded the crew again shifted us to other seats. Offered a meal but they only had beef! I asked for a child pack and they did not have that either. Then I asked for a pillow / blanket for my baby which I was refused and stated that there were none.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Perrin Michel","Brazil","2014-12-04","GIG-IAH-NRT. I succeeded in sending my luggage directly to NRT. No need to pick it up at IAH and then check it again. Flight 1: GIG check-in staff very nice. Lounge (GOL low cost) very poor and packed. Flat seat 9D very nice. This part of Business class is much more noisy because close to engines. To be avoided at all costs. FA's very pleasant and smiling. Decent food. Poor drinks. Smooth 9 hours flight with constant info form flight deck. Surprising wide choice of IFE On time. Had to go through immigration and security in IAH. Lounge staff very pleasant. Food awful. Alcoholic beverages charged (>US1000 a glass). Fantastic shower and shower staff. Flight 2: Seat 1L. The best seat on board much more space 3 windows Silent. Same aircraft by coincidence. FA rather unpleasant and rude. Take it or leave it. Very bad food. Horrible Champagne. A nice white Bourgogne that ended after 30 min. At 11.50am lunch was completed then believe it or not no food during the next 12 hours! A tray with 2 types of frozen sandwiches was available in a corner self service. United is saving money on a 14 hour flight on food? One hour before landing greasy breakfast. Luggage quickly delivered.","","","Business Class","","3.0","4.0","3.0","1.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Charmaine","United States","2014-12-04","I may be done with United. Have had gold or platinum status for years but am getting increasingly concerned with linking flying to shopping and spending more money. As much as I hate to give up the three bags the comfortable lounges in airports it is becoming too stressful to keep up. I have almost lost respect for the airlines. Shop till you drop seems to be the key here. We are losing miles we have to spend more shop more buy the credit card. No other alliance does what United does.","","","Premium Economy","","6.0","1.0","3.0","1.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Chharath","United States","2014-12-04","First off let me preface that I am not a frequent flyer so I tend to give airlines the benefit of the doubt if there is ever any problems. In the past 6 months I have flown two round trips with United one was non-stop and the other had 1 connecting flight. Every single one of those flights were delayed by an average of 2 hours. I would understand if there were weather conditions that cannot be foreseen but all the delays happened in Florida and California both of which had great weather. I even signed up for text alerts to get notified of these things and my alerts either came in an hour before the scheduled departure flights or never came I'm at all. That defeats the purpose of the alerts because you should to be at the airport about 2 hours prior to your flight. When I went to ask the staff at the counter at the airport they all seemed clueless and was not able to help me alleviate my concerns at all. Some were even downright rude and short with me. These inconveniences have almost cost me to be stranded at the airport because those my friends and family were not able to pick me up. I am more than furious at the less than poor customer service that United has to offer. I've spent hundreds probably even thousand of dollars to travel with this airline but I've failed to receive the proper service and professionalism from their staff and company overall. It is sad to say but I will not be flying with United Airlines anytime again soon. I would rather pay a bit more for other airlines just to ensure that I will receive the kind of service that I should be receiving as a customer.","","","Economy","","6.0","2.0","1.0","3.0","1.0","","","2.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Cem Ozgenoglu","United Kingdom","2013-09-09","London to Istanbul 16/08/13 flight TK1980. 2 out of my last 3 flights were delayed. One for 6 hrs on a 3.5 hrs flight and another 1.15 hrs on 50 min flight. There is lack of information and communication from ground staff and poor customer relations. I find food to be average. Never had any problems with cabin crew as they are very professional. I think Turkish Airlines expanded its fleet and destinations too much too soon and now cannot manage it properly.","","","Economy","","5.0","4.0","4.0","3.0","3.0","","","0.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","M Menon","Greece","2013-09-03","19/08 ATH-IST Boeing 737-800. A small flight no entertainment but excellent services. IST-BOM Boeing 777-300 with full inflight entertainment good enough very nice food service. Friendly and co-operative staff. Traveled back on 02/09 BOM-IST and IST-ATH same experience no complaints food entertainment and friendly staff. Good leg room. Very important to me as I am 180'. Good food. Good Entertainment system. Friendly Cabin Crew. Definitely recommended.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Rick Field","United States","2014-12-01","United 1064 on November 25 from Newark to Boston. I think United must go out of their way to design a seat as pathetic as is in row 32 on their 737-700. These are narrow don't recline and have no legroom. I travel a lot on business. Luckily I generally have a choice in airlines and I wont be choosing United again.","","","Economy","","1.0","1.0","4.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Leblanc","Australia","2014-12-01","Flew Business class between Australia and California (Sydney to San Francisco and LA to Melbourne). It was my first time flying Business class as I normally fly Economy or Premium Economy and as such I was looking forward to it. Overall I was very disappointed: food was average toilets were dirty and did not appear to have been cleaned difficult to get the staff's attention staff not willing to smile even when I was smiling at them meal service was disjointed (on one flight they offered a bread roll and some wine after I had finished my main course on the other flight they took my glass away for a refill and didn't bring it back) and the staff kept on bumping me when they walked past. The only good thing was the beds lie flat but otherwise I was very disappointed and I found that the Premium Economy on other airlines is much better (such as Qantas Virgin or Singapore). I will not waste my money on United Airlines again.","","","Business Class","","3.0","3.0","1.0","2.0","3.0","","","1.0","0"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Sargeant Alan","Australia","2013-09-02","Istanbul - Odessa. Flight was full but left and landed on time. Cabin crew were good and managed to serve a reasonable meal on this short flight. I have no hesitation in flying Turkish Airlines as the planes are fairly new and seats are comfortable. There was no inflight entertainment and the English spoken by the crew easy to understand.","","","Economy","","9.0","5.0","4.0","4.0","1.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","S Han","Singapore","2013-08-28","Singapore to Dublin via Istanbul and return Dublin to Singapore also via Istanbul. Appreciate the night kit that they provide on the overnight flight from Istanbul to Singapore. It was in a metal box which is sort of nice and could be a collector's item. First time that I had received such a nice night kit for an overnight flight. Food was good. IFE was reasonably good though films are not the latest. Cabin crew was kept busy as their flights are full on all the four sectors. Turkish Airlines must be doing something right to be attracting some many customers. A consequence of the full flight was the toilets were not cleaned and one was choked throughout the flight back to Singapore without anyone clearing it. Overall a nice experience with THY.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Kapur","United States","2014-12-01","I took a United flight from GRU (Sao Paulo) - IAD (Washington DC) in Business First. When I first came to the airport I saw the flight would be delayed for 5-10 minutes. The flight time was originally 12.05 am but because of the delay it was supposed to depart at 12.15 am. So it was ok. But then after I board the flight does not leave until 12.40 am because they were waiting for passengers to board so obviously some passengers were late. In Air the flight crew was nice but they seemed like old United flight attendants to me. So they seemed a little cold to me. But the flight was good and I slept for 4 hours out of the 8 hours. I was glad the flight attendants gave my son the executive dining with out him asking. But the flight entertainment was ok. So it was an ok flight and it was better than the average United flight.","","","Business Class","","7.0","4.0","4.0","4.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Richard Dorn","United States","2014-12-01","I did my first transatlantic travel with UA premium economy on 11/15/2014 IAH-MUC 767-400ER. Plane was clean entertainment systems fully functioning great service onboard. Food was a bit underwhelming but it's economy so not much can be added there. Beverage carts made fairly frequent trips. Crew did a good job.","","","Premium Economy","","8.0","4.0","5.0","3.0","5.0","","","5.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Elena Grachova","Jordan","2013-08-27","I flew 2 weeks ago Amman-Istanbul-Dnepropetrovsk return. Starting from service and finishing by inflight entertainment everything was excellent on my way back I had delayed baggage but it was delivered after a few hours to my home.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"turkish-airlines","/airline-reviews/turkish-airlines","Turkish Airlines customer review","Hashim Azlan","Malaysia","2013-08-27","I had an excellent team of cabin crew on TK1053 to Zagreb on the 21st of August. They were really friendly and warm during the flight. The cold sandwich plus cheese and crackers on 2 hours flight was practical and the portion was good too. The drinks selection was impressive. In general cabin and toilets were in a good condition when knowing it was an older version of an Airbus A320. Keep it up TK.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Wilson","Canada","2014-12-01","Don't pay extra for business on United. We just flew United from Vancouver to Oahu via San Francisco and are now on our way back. We paid the extra for business class - the ""breakfast"" on our first flight consisted of a scone. On a 6 am flight you don't exactly have a chance to grab a bite before departure. There was WiFi on this flight and it had personal TVs which are better than nothing but not quite up to what we are used to with Air Canada. We barely made our connection in SFO - our bags were not so lucky. The next flight had personal TVs but no Wifi. The latter would have been really useful on the long flight. At least we finally got breakfast. The flight crew was inattentive on both flights. On the way home the long haul flight back to the mainland did not have personal TVs or overhead screens but it had WiFi! That was great for as long as my laptop battery lasted but alas the old seats had no power outlets or USBs so my joy was short-lived. Both of our seats were not capable of staying in the upright position and would slowly recline. We chose United over Air Canada as we didn't want an overnight flight home. Next time we will go direct with WestJet and cram into their tiny seats in exchange for a direct flight that operates at a convenient time. We wish Air Canada would put back their daytime flight home. In summary - service and amenities on United are inconsistent even in United First. Even when they are at the top of their game it's all pretty marginal.","","","First Class","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Piszczek","United States","2014-12-01","Horrible customer service at SFO. United flight was delayed into SFO from Vancouver so I missed my connecting flight to San Diego. We got into SFO at 11.50. I am still waiting in line with similar stranded passengers at the customer service area at gate 82 where there are two attendants helping 100 plus people. The attendants at the gates will not help us even though there is no line. This is deplorable. SFO is a United hub. There are United employees and gate attendants everywhere and yet there are only two people willing to help all these stranded passengers. I have been stranded many times with many other airlines and have never had such poor service. I will never fly United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Watson Liz","Australia","2014-11-20","I travelled with United for the first time last week. I was travelling business class and was a little apprehensive. The staff were fantastic very friendly and welcoming. The food was also very good - on both legs (from Melbourne to LAX). The flat beds extremely comfortable with very soft pillows. Not as many frills and extras as other airlines business class but if you can afford this for a long haul flight - the legroom and ability to stretch and sleep is worth it.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Graubard","United States","2014-11-20","Last week flew ORD-IAH-TYR/SHV-IAH-FLL-IAH-ORD in a mix of 737-900 (updated interior - great) EMB-135 and A319. All mainline jets were in Econ Plus or Emergency Row so leg-room was great. Most flights on-time and service was good. It's so hit and miss with UA as one flight had great service and the next mainline flight was bitter flight attendants. Regional flights were good - flight attendants had personality and very friendly service. Entertainment on some flights and others nothing but a shared screen with a movie released a year ago. Other than the IAH-ORD flight all on-time. Fare was decent so overall a good trip. With UA's new requirements for miles flown and price paid I won't get Gold Status next year and that will reduce my flying with them more than this year.","","","Economy","","7.0","4.0","3.0","1.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Desmond O'Neill","Ireland","2014-11-20","BOS-LAX Boeing 757: Had booked Premium Economy for two people 6 months ahead arrived at check-in in BOS to be told by unhelpful and off-hand staff that 'booking not assured until you check-in' allocated economy for the 6 hour flight and money refunded. Excuse of 'change of equipment' from A319 to 757 not tenable as latter has even more Premium Economy seats. On arriving at gate discover that Premium Economy seats are available but now have to pay an extra $36! Customer service in United completely unrepentant of being asked to pay extra for the distress. Actual seats fine but would not recommend using United for Premium Economy on the basis of this experience.","","","Premium Economy","","1.0","4.0","1.0","3.0","5.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Raymond Pratt","United States","2014-11-20","HKG-SFO. I've always loved the 747 for its speed and comfort. Nevertheless a 12 hour flight is always a daunting experience but I am happy to say that this flight was wonderful. The multinational staff exceeded themselves and the food was of a standard I was not expecting. All in all I thoroughly enjoyed the flight I even got 6 hours sleep too. Good job United and thank you for the pleasurable experience!","","","Premium Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Samuel","Thailand","2014-11-20","IAD-LAX. Paid full fare First Class only to be shocked upon check in at IAD airport that my selected seat was not confirmed. Though UA ground staff at check in counter were quite helpful they couldn't do anything except asking me to go to boarding gate and wait the problem to be resolved there. I was told UA does overbooking in all classes. I was looking forward to this flight enroute in First Class as I was connecting to BKK hence I wanted to relax. Alas I wasn't able to relax as I had to ask UA team for every 10 minutes for an update. Finally after a long argument with the gate staff I was given a a First Class seat by an arrogant lady who made one feel that she did me a great favor although it was within my right. Nothing special on this full B737-800 flight. Seat was ok with in-seat video but can't recline much. Having been at Jetblue Mint previously ones can't help but compare the value vs benefits.","","","First Class","","3.0","1.0","3.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Saketh Rahm","United States","2014-11-20","Just flew DEN-LAX-MEL and return SYD-LAX-DEN. I was apprehensive about spending 16+ hours with United internationally as I avoid US carriers for long flights due to overall poor service I was however pleasantly surprised. All flights left on time with early arrivals. Outbound flight was on new 787-9 aircraft was great and seats in Business very comfortable. Entertainment with wide variety and crew were splendid on this run (old CO crew)- very chatty and went above and beyond for passengers. Return flight the same though crew a little older/colder (UA crew). 777 on return was 2-4-2 in Business which is a little ridiculous but seats were all fully flat. Where United is not up to par is inflight catering- food almost inedible on both routes- wines good though.","","","Business Class","","8.0","4.0","4.0","2.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Hernandez","United States","2014-11-20","EWR-MEX-EWR. Flights operated with early arrival in both directions. Super friendly on-board staff and top-notch gate people who are all an asset to the United team at both the EWR and MEX stations. The in-seat TV ads come on to annoy you even if you've turned the TV off. I felt like they should be paying me for constantly having to turn it off.","","","Premium Economy","","8.0","4.0","5.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Eva Tidnerlewen","Sweden","2014-11-20","Stockholm to San Francisco USA October 8th. The first plane with Lufthansa from Stockholm to Frankfurt on October 8 was OK. The plane from Frankfurt UA 927 to San Francisco did not start at all and we were all transported to a hotel. The next day October 9 after much waiting I was rebooked to Chicago UA 906 with further connection there. This plane did not start either. Waited on the plane for six hours before it finally left so I missed my connection. A few hours rest and back to the airport in the early morning on October 10. I got the flight to San Francisco nearly two days later than was scheduled.","","","Business Class","","1.0","5.0","3.0","3.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Siauw Steve","United Kingdom","2014-11-17","UA 28 / UA 940 - London LHR / Newark Liberty EWR return. Outbound flight with refitted B777. Enough entertainment friendly helpful staff simple food nice overall. Inbound flight very old B767 but clean cabin and cheerful helpful staff. I was quite surprised by this quality actually as I frequently hear bad rumours about flying experience with United. Well done.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Clarke","United Kingdom","2014-11-17","LHR/EWR/LHR. B757 out and B767 return. Outward flight was just OK. Inflight entertainment was good and the seat fairly comfortable. The big let down was the crew. They were efficient but showed no personality at all and I did not see a single smile from them. The return flight was disappointing. The entertainment system offered very little choice was shown on tiny screens and from what I could see quite a few screens including mine were broken or were only showing half a picture. Again the crew were robotic with no personality at all and although efficient they seemed totally disinterested. Unlike other airlines on the route who offer a free bar only soft drinks are free on United. All in all United seem to be offering a budget almost 'No Frills' service but at the same price as other transatlantic carriers who offer a far better experience.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Goossen","Canada","2014-11-12","I have flew twice from Denver to Winnipeg in the last month and both times they say that food is offered for you to purchase and both times they had absolutely nothing to offer. I boarded these flights thinking that at least I can buy something onboard as I did not have time to purchase something in the airport! I was not impressed to say the least.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Leong","United States","2014-11-12","LAX-NRT-SIN. First leg was good on the 787. Food was mediocre and made me appreciate Delta and question myself why i wasn't flying DL that was leaving an hour later out of LAX and Staff basically disappeared between services. The seat was comfortable at least the IFE was not as good as DL due to the smaller choice of movies. NRT-SIN was on a 772. The crew also disappeared after the meal service (which was also mediocre). My sister and I had our seats moved without being told but we weren't complaining.","","","Premium Economy","","6.0","3.0","3.0","2.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ihtsham Nissar","United States","2014-11-12","I have been flying United for the past 6 years from MAN to EWR and to my dismay it is a total and utter shambles. Within those 6 years I have flown as a solo passenger whilst being pregnant and then with an infant and later with a toddler. I would not recommend them to a single traveler let alone a pregnant one. The only reason we continued to use this airline was due to the fact that EWR has the most quickest and convenient route home. Apart from that there is nothing that is appealing about the airline. The seats are not the slightest bit comfortable however you are able to slightly move them back to a tilt. I can disregard the seating as almost all airlines are the same but the cabin crew were obnoxious rude and definitely did not seem to enjoy their job. Asking for juice was definitely a chore for them. Next time I will not be flying United too many years of bad experiences.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Beasley","United Kingdom","2014-11-12","LHR to LAX return during October 2014. Check-in unavailable on-line and at auto machine at LHR. Had to join queue despite having carry-on bags only. Outbound flight during daylight. Seat fine. Meal average to poor. Headphones fairly useless making it difficult to watch movies etc. Staff good. Return flight overnight complete contrast. Staff polite but charmless. No drinks unless you pay. ie wine $8.99 glass. Food poor. Both flights on time and at £60 less than BA basic but fairly acceptable.","","","Economy","","8.0","4.0","3.0","2.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Patel","United States","2014-11-12","Flew from BOM-EWR. Fairly full flight. Unfortunately I was seated next to an already drunk passenger. Crew (very observant) discreetely intervened and rectified my problem in 2 minutes flat. I was seated aisle side with an empty middle seat (rare treat indeed). My go to drink on United is the premium red wine (Meiomi Pinot Noir) a solid value (70% premium over store price compared to the 500% premium on beers and booze - only the stupid pays $8 for Johnny Red). Unfortunately they were not carrying it on the flight. The super helpful nice lady comped me with 2 bottles of house red with my dinner andthen brought me a big wine glass (yes a glass and not the flimsy plastic cup) wfull of amazing cab - from the front! andshe brought it one more time before ""bedtime"". I was floored by the attentive service of the united flight crew. Hope my relationship with United will continue to thrive.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Condon","United Kingdom","2014-11-11","London to Orlando via Washington. Terminal 2 fab help at self serve kiosks swift bag drop and security. Boarding efficient. 777-200 comfortable in aisle seat. Inflight service excellent plenty of soft drink runs expected charge for alcohol so had card with me. 3 choices for dinner lovely green Thai chicken curry with salad and some type of apple cake. FA's disengaged and going through the motions but professional no extra touches here. However clean cabin and toilets blanket pillow and headphones on all seats on boarding. Inflight entertainment choices very good. Arrived on time connection in Washington smooth. Crew on 2nd flight less interested but so was I by this point! Was just so relieved to be on this aircraft ad not some of the older smaller jets UA are still using on transatlantic routes.","","","Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tara Kulkarni","India","2014-11-06","My flight was 2 hours late from MSP to EWR and so I was going to miss my connecting Etihad flight to Mumbai. However the ground staff at MSP were very helpful and booked me on a direct United EWR to BOM flight that was scheduled just an hour later than my original flight. However my good experience stopped there. The premium economy seats were terrible. Not enough leg space and the head support wings were not adjustable vertically which meant anyone shorter than 5 feet 8 inches could not use them. Second there was no complementary alcohol (not even a glass of red wine) available on the 14 hour flight. I was mentally prepared for their standards but was still let down. On top of which I could pay only by credit card for a drink. Considering I was a Indian tourist the likelihood of me doing this was very low. The food was terrible and both the veg/non veg meals were almost inedible. The air hostesses were not friendly and avoided eye contact. They seemed very put upon by their job. I don't blame them as they probably had to eat the same food as us. I would never ever book this airline voluntarily.","","","Premium Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gene Adler","United States","2014-11-06","Flew EWR-HNL-EWR on Oct 24 2014 and returning on Oct 31 2014. The crew on EWR-HNL was quite good. They sure let passengers know that the food available for purchase would be available during entire duration of the flight and all we had to do was come back to the galley. Very important on a long flight with no meal service. They also made sure to go through the aisles with water repeatedly. The crew on the return flight from HNL- EWR left much to be desired.","","","Economy","","7.0","4.0","2.0","2.0","4.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L De Caro","United States","2014-11-03","IAH to DXB via IAD IAD to DXB 5 hours late no help from ground staff I thought that their rules about lengthy delays evidently not on United sat in first class lounge for 7 hours. I have never seen such a pathetic excuse for a lounge the snacks were questionable and the whole lounge is out dated and appears dirty. Cabin staff were clearly annoyed by the delay imagine I paid for this my seat area was sticky and dirty flight attendant was un co-operative when I asked her to clean it. I was never once addressed by my name the crew clearly thought that they were doing me a favour by even being on the flight. Food was worse than I've ever seen even for a United flight. Fortunately I took my own food we were told Restroom was reserved for crew so the 2 restrooms for business class had to serve first class. All food was prepared by bare hands and galley person eat food as she prepared it also sneezed and even scratched her head whilst preparing food. Other airlines offer pre packed nuts etc. considering the choice of other airlines that fly from the US to UAE United is way behind. Looking at Emirates lounge in Dubai or BA lounge in London puts United at the back of the line. I did arrive in Dubai and so did my luggage but the trip was far from first class and worse still some of the original crew were on my return flight and still equally annoyed by having to perform their duties. Cabin staff are obviously disgruntled and it shows I wonder what happened to the old continental crews because before the merger continental really wasn't that bad as airlines go. Today's first class on United is not even as good as the old business first on continental. Worse still one of our group who had suffered 15 hours from Dubai to IAD was down graded from IAD to IAH because of over booking. I've learnt my lesson never again with United.","","","First Class","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Smyth","United Kingdom","2014-11-03","Having spent the last 7 weeks travelling around the world business class with various airlines we were very excited about our business first class flights firstly Honolulu to San Francisco and then Newark to Edinburgh on our journey home. The disappointment started with entry to the lounge on both occasions where no substantial food was offered. Carrots by the truck load and processed cheese on the tiniest crackers did not appeal so we had no option but to head back out to a food retailer for a sandwich at further expense (having spent £6000 on tickets already for this allegedly upgraded service). Liquid refreshments are limited with my husband being charged for a third drink when I had not even had one! It would appear that United Airlines Cabin Crew Bar Staff and Club reception staff attend regular classes in being curt disinterested or just plain rude! Thankfully waiting staff etc do not and are very pleasant. Regarding the plane itself on both occasions these were very obviously old and incredibly uncomfortable. Sitting in row 2 on both flights subjected we were subjected to cabin crew slamming doors continuously chatting very loudly or witness several members chomping on food whilst preparing the passengers meagre offerings. Please United Airlines take note of all these negative reviews you are offering a low budget service at a Premium price. Having looked around at the miserable faces (staff as well as passengers I might add!) in Newark lounge as I write this it says it all! We will we making as many friends and family aware of this and I'm guessing the others mentioned will too so I guess ""what goes around comes around"" eventually.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Singh","United States","2014-11-03","Traveled ORD-PEK-ORD in economy. Very minimal service. Lounge offerings for star alliance gold are downgraded. Not even packaged cookies any more. Complimentary bar is extremely low quality no complimentary alcohol on plane. In- flight movies are OK. Avoid.","","","Premium Economy","","3.0","3.0","2.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Betty Hrubes","United States","2014-11-03","Just got back home from an around the world trip. 62 hours of total of flying time. Jetstar was not good but I was really disappointed in United Airlines. Our United leg was a 6 hour flight from Newark NJ to LAX. I felt the seats were to close together. They give you water coffee or tea once. That is it. I'm so glad I had some snacks with me. You could buy something if you wanted. For a 6 hour flight they should give you something more. No nuts are anything extra. Really Oh if you wanted to watch a movie you had to pay for that too I will never fly with them again. This flight was booked by a travel agent. I have learned my lesson.","","","Economy","","4.0","2.0","3.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Richard Nash","United Kingdom","2014-11-03","Having recently travelled to and from London to Nashville via Newark on United Airlines I do not understand how this airline is still in business. We had 4 flights with them one cancelled one delayed 3 hours and one with the most rude and arrogant staff. The airline is a disgrace.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Streb Lovell","Taiwan","2014-11-03","ORD to PSP via Denver one way in economy. Both flights on time in fact the flight to PSP was about 20 minutes early. Planes clean. Staff was very competent. They are really starting to put in noticeably smaller seats.","","","Business Class","","8.0","3.0","4.0","4.0","2.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Borgardt","United States","2014-11-03","First Class round trip from San Francisco to St Louis. The flight over was fine. The return trip was on a Sky West jet! The 4 hour flight had no video the seats were poor and there was no meal only a snack box! While I'm sure that this saved United Airlines money I describe it as a bait and switch. I paid the extra for First Class and didn't get what I had paid for.","","","First Class","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Evans","United States","2014-11-03","Flew UA from DEN to HNL in First Class. This is apparently a converted Continental plane with full reclining seats in first class. The seat was very comfortable with plenty of room. The food was decent although the spinach calzone was drowned in a cream sauce - tasty but not very healthy. The servers were friendly and helpful although after the meal was served about an hour in you had to make a request for a beverage over the next 5 hours as opposed to any regular beverage service. I rarely fly first class so maybe they expect you to ask for something as opposed to bringing beverages out regularly? The plane had seatback on-demand entertainment which was great except why is it that the UA webpage is still showing their listings for September and October only?","","","First Class","","7.0","5.0","3.0","3.0","5.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Linda Sullivan","Australia","2014-11-03","Recently travelled from Australia to US and back this included both international (SYD-LAX) and domestic (LAX-BOS) returning LAX-MEL was apprehensive as had read critical reviews however my experience was positive in all aspects. Found cabin staff both helpful and friendly helping passengers with difficulties in placing on board luggage this was more a problem on the domestic legs probably because people try to avoid checking in luggage and therefore push the limits with carry ons I note that some Aussie domestic airlines are cracking down on this so perhaps other airlines will follow. Anyhow just wanted to relay my positive experience with United and would recommend them for a good service at good price. Loved the ""Dreamliner"" on the return flight!","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","McDermott Gail","Australia","2014-10-31","Our travel agent booked our flights within the USA from Australia. Each leg was on United Airlines. I had read previous bad reviews on this airline but thought we would give them a go. The experience was okay. The staff were fine each flight was crowded and each time we were down the rear of the plane. There was nothing remarkable about any of the flights but at least we arrived safely.","","","Economy","","6.0","3.0","3.0","3.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Hall","United States","2014-10-31","RT Kona Hawaii to London Heathrow. The flight from London to San Francisco is about 11 hours non-stop. I am a 6'3"" disabled and booked my flight with that disclosure. To accommodate me the agent made an effort to place me in a seat which had an empty seat beside me - very considerate and appreciated. At Heathrow prior to boarding I was called to the podium. To accommodate a family so that they might sit together I was told (not asked if I minded) I was being moved to a different seat and unbeknownst to me in a three-abreast row without an empty seat beside me. Now I know that United felt the priority of placing a family together takes precedent over my disabled status and assuming a full flight I can understand that priority. This particular flight however was about 90% filled. Many empty seats were available. I know that having an empty seat beside me is not a right or entitlement as a disabled person yet was a kindness extended to me by the reservations agent a kindness for which I was very grateful. UAL has a policy in place to help accommodate and make more comfortable disabled veterans whenever they can. I am pleased with that policy. I am just disappointed with what happened on that flight. Additionally and as mentioned in previous reviews a 737 is far to small an aircraft for the flight from Kona to San Francisco without increasing the pitch and width of the seats. Years ago United was known as an airline that cared. It made for comfortable travel travel to which I looked forward. In summary in the future I will make a sincere effort to travel with an airline other than United.","","","Premium Economy","","1.0","1.0","1.0","2.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michael Critchley","United States","2014-10-31","Since the late 80's I have been flying UA for business and pleasure and it has been a roller coaster ride. Having switched to another carrier for the last couple of years due to truly awful reliability and missing customer meetings I thought I would give UA another chance on a trip from Denver to Paris. How hard could it be? Get on the DEN-ORD flight allowing 2.5 hours in ORD to make the transfer to the ORD-CDG flight. The trip occurred 10 days after the control center fire and calls to UA customer service a couple of days prior to our trip confirmed things were working well again in ORD. The origin flight in DEN was the continuation of a SEA-DEN leg and that plane arrived right on time. The departure for ORD showed on time so we went to the gate to find another on time message on the board. Boarding time came and went with a last minute 15 minute delay. No problem I thought we had plenty of time in ORD. Soon another delay showed up on the gate monitor now we were 30 minutes late should I be worried? How much worse could it get and where was the Seattle aircraft that had made it to Denver on time? Soon another delay with the bottom line of just over an hour. Finally we boarded and pushed back and sat and sat and sat for another 15 minutes when a mechanical problem was announced. At this point it was clear we would miss the Paris connection and we went to the long lines at Customer Service to see what we could do. UA moved us to the later Lufthansa Frankfurt non-stop with CDG connection and said they would transfer our bags. (Of course no bags the next morning in CDG and UA blamed it on Lufthansa). Bags showed up 3 days later and we found out that UA sent them to ORD on a later flight. All this is very sad as the customer service people are trying hard to make their system work but are hamstrung by continued incompetent management. Once again we are riding the competition who are not perfect but much better than UA.","","","Economy","","1.0","2.0","4.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Anders Svensson","United States","2014-10-28","October 10 LIS-EWR. After arrival at our departure gate I thought I was at a wrong one after looking at the aircraft parked at the gate. To my astonishment I was about to make an 8-hour transcontinental flight on an ancient Boeing 737-200 whose regular use in domestic routes was phased out in 2008. United wouldn't be United without some kind of delay so there was a 30-minute hold. The flight was relatively smooth. Staff appeared to be seasoned but lacking courteousness with one having a condescending attitude and curt tone. Meals were hardly edible - I would say they were the worst of many kinds I have had. Overall I rate my experience with United below average and will try to avoid my future journeys with this airline.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Singletary","United Kingdom","2014-10-28","Went ORD-DCA-ORD overall flights were okay although both were delayed. On my outbound flight there was also a delay because of a seat being broken on the aircraft and subsequently it seemed the flight was either overbooked or not completely ready to depart by the scheduled time due to some confusion with seating arrangements.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Kristen Behnke","United States","2014-10-28","Sat waiting for maintenance and cleaning crews for over an hour. Sat in hot plane for all that time. More ground crew accountability is badly needed. This was just the tail end of our trip. Flights from home were delayed. We have people counting on our arrival for childcare. Unbelievable disorganization of different crews in Houston New Orleans and Illinois.","","","Economy","","1.0","4.0","3.0","3.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Mishkevich","United States","2014-10-28","We were traveling Business class from Newark to Las Vegas on Sept 26th. Apparently the definition of Business class offered by United differs from any other airline out there. When traveling economy I normally bring my own bottle of water and buy some food in the airport. This time given that I had paid 3 times as much for a Business class ticket and also remembering what it means worldwide I did not bring anything of my own. What a mistake! When I asked for a glass of water while plane was still boarding an extremely rude flight attendant asked me: ""Do you really want it now?"". Again United definition of a Business class does not include providing enough food for everyone. I have never encounter such unprofessional behavior in any service industry - and air travel belongs to a service industry last time I checked. In Business class provided by United you are paying for some extra leg room and nothing more. I will never fly this airline again.","","","Business Class","","1.0","4.0","1.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ron Kuhlmann","United States","2014-10-28","SFO-HKG-SGN-HKG-SFO in Economy Plus. The B744 to and from Hong Kong was clean and well-maintained but showing its age-especially in the lack of IFE. However in both directions the crews were very good with lots of passenger interaction and presence in the cabin. They were HK based and very international in composition. The crews to/from SGN were even better-old Continental Mic staff based in Guam. I had exit row seats on all legs and found the legroom to be fine and the seat OK--but on such long segments no seat in economy is really ""comfortable"". The food was OK-could have been better with just a few additional touches-but no real complaints. The lounge in HK is fantastic-head and shoulders above anything in the US which made for a nice interlude. Overall an acceptable performance.","","","Premium Economy","","8.0","3.0","5.0","3.0","1.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Richard Hodges","United Kingdom","2014-10-28","IAD-SAV-IAD 29 Sept to Savannah and 13 Oct return to Washington Dulles. We have used United Express on their small Embraer and CRJ200 Aircraft many times before when flying to Savannah from Newark Chicago Washington etc. Always been perfectly OK and usually on time and surprisingly comfortable. No IFE supplied and no refreshments purchased but then again they are only short flights. But this time having booked our flights we were offered Economy Plus seats when we came to choose our seats for $28 each per flight. We duly chose this option and paid only for the aircraft on the outward flight to be changed. The replacement aircraft had no Economy Plus seats - no refund came until I chased this through there refund system. Worse still the return flight was on the original aircraft which never had Economy Plus seats in the first place. I will fly United Express again as they still do the job we want them to do but - if you can't provide the product you are selling then don't take people's money under false pretences.","","","Economy","","7.0","2.0","3.0","1.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Johnson","United States","2014-10-28","United Airlines should be ashamed of itself! Terrible airline and awful customer service! I understand why the airline is the way it is with all the outsourcing being reported on the news. The regional aircraft operating as United Express are old. Those planes are at least 30+ years old! I'm sick of this airline. Always delays cancellations never a flight crew as well as various air traffic issues You spend thousands of dollars with them and they treat there Premier customers as trash. From now on I am a proud JetBlue customer or even Delta!","","","Premium Economy","","1.0","1.0","3.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Kerekes","United States","2014-10-28","UA flight 34 KIX-SFO 15 Oct14. No more peanuts etc no alcoholic drink with meal (I don't care for it) lavatory in back of seats 25A-C has self-closing lids which would not stay up (the automatic flusher worked). I asked for decaf coffee twice never saw a drop. I tried the attendant call button: it rang and the blue light went on: no one showed up the light went out some time later. The food was close to inedible the breakfast sandwich(?) concoction quite a mess. Why oh why doesn't ANA fly this route non-stop? The tone of the authoritative-voice announcements (recorded) was annoying. The flight was good pilot talk fine landing almost smooth. One-star marks below are overly generous.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Lauterbach","United States","2014-10-28","I recently finished a mixed carrier trip (United Air New Zealand Virgin Australia). While AZ and VA were wonderful friendly flight attendants decent food (even the stuff for purchase was good) modern planes flights all on time the United flights in contrast felt like traveling in Russia in he 80s. The FAs were angry at everybody and it seems passengers just disturb their peace and are just a huge inconvenience in general. The planes are filthy and old. All my United flights were delayed between 30-60 min and the complete lack of communication in the gate was disturbing. Gate agents were equally grumpy.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Philips","United States","2014-10-28","5.55am flight from Buffalo to DC then to Tampa Sunday 10/12. Ticket agent was in training and I knew we were off to a bad start. After boarding plane they deplaned us because they had neglected to complete the security paperwork. Entire plane missed connecting flights with only two rude ticket agents in DC. Earliest flight to Tampa (I was supposed to arrive in Tampa 10:30 am) didn't leave DC until 5.45pm. They routed me to Chicago to get to Tampa arriving 4:30 pm. Ticket agent neglected to inform me of shuttle from Terminal A to D so I ran the whole way. Got on the plane for Chicago which after an hour was cancelled due to technical problem. Entire plane got off and went to Customer Service with only 3 agents where it took 1.15 hours to finally be booked on the 5.45pm flight to Tampa. With all day to spend at the airport they gave me a lousy $7 meal voucher (didn't even pay for one well-needed alcoholic beverage). When I finally got to Tampa at 8pm my luggage did not which I expected since none of the re-routing agents paid any attention to me when I expressed concern about my luggage. Never flying United again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Weiman","United States","2014-10-28","2014 Platinum flyer and 1M United Flyer. Flew last night on UA Flight 1430 between Orange County CA and Chicago O'hare. Seated in center of 8th row. 1 row off bulkhead. About an hour before the landing the flight attendants came through with another beverage service. After they had passed I asked my row mates to let me out to use the rest room. The isle to the rear of the plane was blocked by the cart. I proceeded forward to the forward rest room where I was stopped by the male flight attendant serving first class. He indicated that I needed to return to coach and to the rear of the plane to use those restrooms. I indicated to him that the aisle was filled with the cart and the forward restroom was the only one I could get to. He again indicated to me to return to the rear of the plane. I told him I would not and proceeded by him and used the rest room. Behind me was my row mate (first met him on the plane) who is a 2014 1K member. The flight attendant told him he could not use the rest room also he proceeded by him too. All the while other customers are watching this flight attendant act like the Potty Police interrogating passengers about their restroom needs. Unprofessional and ridiculous. Happens all the time.","","","Premium Economy","","1.0","3.0","1.0","2.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Muller","Canada","2014-10-28","I was horribly dissatisfied with my experience using United Airlines. I was traveling to the states for Thanksgiving weekend and was delayed 3 hours on my first flight due to ""late inbound aircraft"" and again for my connecting flight another 2 hours due to the same reason. Looking back the last 4 times I have traveled with United this has been the reason. There was no weather leaving Montreal or Chicago. Then again on my return flight I was delayed 2.5 hours and 4 hours on my connecting flight. When I finally got to my final destination at 2 am after 12 hours of traveling which should have taken a total of 6 I waited 45 minutes for my checked luggage. When I asked why we were waiting for so long the United representative told me there were two flights coming in from Chicago and they wanted to put the luggage out all at the same time. I've never heard of this happening and several other passengers and I thought this was unreasonable. Our flight landed several hours late why should we have to wait even longer for another flight to land deplane and unload their baggage. I will avoid flying with United again simply because they did nothing but say ""sorry"" and essentially ruined what would have been a very enjoyable weekend with my family.","","","Economy","","1.0","1.0","4.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Rich Johnston","United States","2014-10-20","Not a good experience flying first class from Seattle to Charlotte. On second leg there wasn't any first class on the plane and they didn't put my wife and myself together. Very frustrating. I did demand a refund and they did accommodate. Flying back from Charlotte they couldn't get my wife and Myself together in first class. Very frustrating. They didn't even try to fix that one. Customer service from United is questionable. They act like they just don't care.","","","First Class","","2.0","3.0","1.0","3.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Stephen Mordey","United Kingdom","2014-10-20","01/10/2014. LHR-IAH. Flight UA5. IAH-GIG UA129. A journey I upgraded from economy to business first using a global premier upgrade a free perk obtained as a IK level frequent flyer. I feel that the level of service on United has improved drastically and the efforts of front line personnel should be recognised. The flight attendants on UA5 from Heathrow to Houston were superb. They provided very professional prompt and friendly service. A comfortable seat in a new Boeing 787. In fact throughout all including my return journey from Rio via Houston and Chicago all check in and flight personnel were considerate and attentive. All flights arrived on schedule or early. I would also add that as a United flyer since 1995 my baggage has never been lost! From what I can see the only service problems this company ever had are being corrected. If these improvements continue I suggest that United could indeed become a world class leader.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Hughes","Australia","2014-10-20","We recently flew from Cairns to Guam to Kwajalein on United Airlines. Although mainland US airlines have a bad name for treatment of their passengers - the Micronesia service transcends this. There were a number of aspects about this flight which were worrying. At Cairns the demeanour of the check-in staff was very ""in your face"" - when we asked to speak to the supervisor - this only made things worse. Documentation is a ""very touchy"" aspect of booking in for any US airline these days. Even though we had our ESTA validation application in hard copy to show they basically refused to believe we had a valid ESTA as they were having trouble accessing the data on their computer. This was even though we had our ESTA forms identical to our passports! Take a hard copy of the website baggage guidelines - they make it up as they go! When we finally got in the air - the food is poor. Be prepared for some serious security scanning in Kwajalein as it is a closed airport unless you have a sponsor or travelling to Ebeye - Passport photocopied ESTA examined separate Sponsor documentation retinal scanning height weight finger printing and questioning. If another airline elects to service this route I would certainly look to avoid UA.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Kim","United States","2014-10-13","Just completed a series of three flights back to back. The flight attendants and all other aspects of the flight were passable but with that said that's as far as it seems to go. United has gotten me back to and from in one piece but nothing from my 10 hour journey with them in a single day has been impressionable which brings me to conclude that perhaps that's all this airline is trying to achieve unlike some of its peers. Back and forth from Los Angeles to Austin I was able to get some rest and the buy on board food purchase wasn't half bad. The flight attendants on most of my flights were much younger than the usual veteran crew that I encounter on their flights therefore enthusiastic. At the end of the day United may not be my first choice but it gets me there.","","","Premium Economy","","5.0","3.0","3.0","1.0","1.0","","","3.0","1"
"ural-airlines","/airline-reviews/ural-airlines","Ural Airlines customer review","P Gillespie","Australia","2012-06-06","PEK-SVX. Check-in was fine with minimal fuss. Extremely annoyed at the near 3 hr delay for take off with no explanation offered. Plane was an older A320 but in ok condition. Once onboard I was again disappointed to find most padding missing from seat and a lump under my leg that made the flight nearly intolerable. Luckily my wife was able to swap to a spare seat in another row and made some extra room for my son to sleep. The cabin crew were polite and quite attentive responding quickly to calls. The meal was not great but acceptable although strange that you had a choice of wine but no soft drink choices other than water or juice. I would definitely not recommend Ural Airlines to anyone unless you like airline lounges. I am writing this at SVX waiting for my return flight to PEK the delay on this flight just passed the 3hr mark. I wonder how long this one will be.","","","Economy","","3.0","","","","","","","1.0","0"
"ural-airlines","/airline-reviews/ural-airlines","Ural Airlines customer review","Jonathan Fox","","2010-04-29","DME-SVX . Check in quick at Moscow although I did arrive early and was surprised to find the check-in already open. Pleasantly surprised to find we were flying on a Boeing 737 rather than an old Russian aircraft. Service and aircrew nothing out of the ordinary but polite and courteous. Cold Meal provided even though the flight is only 2 hours - again a typical Eastern European meal not to everybody's liking but filled a hole when arriving late at night.","","","","","3.0","","","","","","","","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Daniels","United States","2014-10-13","Fantastic business class flight from Chicago to Shanghai in upper deck of United Airlines 747-400. Attentive and friendly crew and great food - exceeding business class food on many international airlines. Entertainment system also has excellent offerings. United Business First Seat is very comfortable and creates the perfect lie-flat environment for plenty of restful sleep. I haven't flown United's business class in a few years and was pleasantly surprised.","","","Business Class","","10.0","5.0","4.0","4.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Pomeranze","United States","2014-10-13","Oct 7 SF to Kona First Class. At the prices they charge even in this age of low expectations I was shocked at the experience of this trip. To begin with the aircraft used a 737 is just inappropriate for a five hour trip. The legroom was ridiculous for any class of service but unbelievable for a premium ticket. When the gentleman in front of me reclined his seat I had absolutely no space left. In coach one has come to expect this but not at these prices. I was one of two people judging from the upgrade list posted who paid full fare and that resulted in a full cabin. The flight attendants tried hard but United gave them nothing to work with. The breakfast served was small and awful there was only non fat milk for coffee and the food was inedible. The flight was timed to leave at 9.44 to avoid serving a more expensive lunch by one minute. The cost cutting is unbelievable the experience absolutely horrific to be avoided at any cost. Back to Hawaiian Airlines I go - the extra stop required is well worth it.","","","First Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"ural-airlines","/airline-reviews/ural-airlines","Ural Airlines customer review","Phillip Watson","","2008-09-12","DME-SVX. Arrived two hours before for our flight for Ekaterinburg to discover they had merged it with another to Chita leaving us stuck there for an extra three hours. When I finally found the Urals desk after 30 minutes of searching I asked why they had merged the flights. Well everyone does it why have an empty plane to Chita when we can have full one to Ekaterinburg. Makes sense so why have it on the timetable at all. Everyone does it she insisted. When I asked what we were supposed to do for three hours she shrugged her shoulders said 'Do what you want I don't care' When we started boarding they had put everyone onto a Il-86 and from there the service improved. The plane which was a bit worn but well looked after was big enough to accommodate our stroller in its cargo hold rather than the luggage hold and the cabin staff made an effort to be friendly and helpful. The food was superb and had a well thought out meal. There was plenty of reading material and if it wasn't for the attitude on the ground this would be a glowing review but the unannounced merging of flights the rudeness of the desk staff as well as getting into Ekaterinburg 4 hours later than planned spoilt an otherwise excellent flight.","","","","","2.0","","","","","","","","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Rodriguez","Canada","2014-10-13","GVA-IAD. United needs to update its fleet flying to Europe. It is incredible the type of screens they have (a bit bigger than a smartphone). How will they ever compete with other airlines? Sadly nothing special.","","","Premium Economy","","2.0","1.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Manner","Sweden","2014-10-13","Flew Oct 6th LAS-ORD on an ancient B-757. Like a trip back in history albeit not a good one! No idea why United still flies these ancient planes with pretty much original interior from the 80's. Chose Premium economy as it was 35h flight 79$ for this was just a scam pretty much. Got 5 extra inches leg room and that's it. Would have been nice with at least a free sandwich or whatever. Guess US carriers are still years behind European and Asian one's. Why not just call it what it is extra leg room seats? Spent 3h playing on the phone as United appears to address their customers as idiots as this was a morning flight with mostly business passengers yet still playing a cartoon movie on the overhead monitors. Talk about missing your target. Several items on the menu also ran out was sitting on row 2 so guess they just dont care to stock up on items guess what United that's another way to miss income from your passengers. Am a Star Alliance Gold member and will never choose United again as my first choice alternative in the states.","","","Premium Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Kleiven","Australia","2014-10-13","I travelled with United alone with a 16 month old and 4 yr old twins from Australia to Los Angeles to Memphis Orlando and back to Australia. We got the cheapest fare available with anyone and my expectations were low. United were great! Good and helpful staff good entertainment for twins when we missed a flight we were promptly rebooked and paid no fees food was not excellent but fine. This was a very welcome surprise - well done United!","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bell Julie","United Kingdom","2014-10-13","I flew from Manchester Airport and was flying to Newark then had a connection flight to Rochester. As soon as I checked in I was told they had overbooked and asked us to fly to London first. I explained that we had a connection flight to Rochester and we were attending my nephews wedding so couldn't have any delays. We were then told there was no seats on the Rochester flight. After a lot of arguing they got us on the 1st flight to Newark and then found us flights on the Rochester flight but the 4 of us would not be seated together. I had 2 children with us and was not happy but just pleased to get the flights. Coming home we were delayed 3 times from Rochester. Our connection flight from Newark was boarding at 6.30pm we got off our flight from Rochester at 7.05pm and had to run for 10 minutes to catch the flight my daughter has asthma and struggled however we just made the flight. I wouldn't book with United again as they did not make either of my journeys relaxed and enjoyable.","","","Economy","","1.0","3.0","2.0","4.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lake Sruart","United Kingdom","2014-10-13","Travelled LHR to SFO - flight fairly full food good and seat plus fine. SFO to EWR - ordinary seat ok snack tasty no problems. Later EWR to LHR again food fine and snack quite acceptable. We had no problems on 3 flights - only thing to complain about having to pay for t.v from SFO to EWR.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Ormerod","United Kingdom","2014-10-13","Manchester to New York before flying to Las Vegas - all flights with United. Staff were terrible. They were completely uninterested in any one of the passengers and we we're treated as a huge inconvenience. The food was horrendous. When we flew from New York to Vegas things got even worse - we had a 5-hour flight with no entertainment. If we wanted something to eat or drink they wanted paying for it and the prices were ridiculous - the free tea coffee or juice were disgusting so we stayed away from them for the entire flight. Again the crew were abysmal to say the least. We will never fly with United again. We have travelled a lot of long haul in the last ten years and I have never experienced anything as shoddy as United - what a start to the holiday you spend forever saving up for.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Burkoski","Canada","2014-10-13","Travelled on a connecting flight from Toronto to Houston TX en route to Rio de Janeiro. Flight from Toronto was inexplicably delayed. Upon arrival in Houston taxied to the gate only to find another plane at the assigned gate. Had to re-taxi to another gate arriving 5 minutes before scheduled departure to Rio de Janeiro. In spite of pleas from more than half the passengers regarding connecting flights flight attendants stated it was out of their control to deal with. Upon deplanning the Customer Service representative appeared over-whelmed with the situation and was of no assistance other than to direct all connecting passengers to the Customer Service Desk in Concourse C. The representative at the desk was of little assistance other than booking us on the next evening flight with non-adjacent seat assignments. Was not provided with the Premier Boarding package that I had booked and paid for in advance. We were told that we would not have access to our luggage and we were offered accommodations at a sub-par hotel chain which we declined. Also offered two $7 meal vouchers for a 24 hour period (which I also declined). Upon arrival the next evening gate staff were less than courteous. Certainly such delays occur when flying however the issue of not holding connecting flights when some 40 passengers are affected is not acceptable. This is especially true when arriving at or very near the scheduled departure time of the connecting flights and considering that such connection times are offered by the airline. Enhanced public relations by United staff would also go a long way in appeasing disgruntled passengers. That being said the regional jet from Toronto to Houston was new and very roomy. The premium economy seats on the B777 was also comfortable.","","","Premium Economy","","3.0","5.0","2.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michael Rooney","United States","2014-10-08","Friday 26 Sep 2014 my wife and I went to BTV for what we thought were two legs of a flight on United Airlines that would get us into SFO at 12.40 PT. We actually arrived at approximately 02.30 PT on Saturday about 14 hours late. Part of the delay was caused by someone starting a fire in the FAA control tower at ORD. I have no complaints with United about that. My complaint with United is its total lack of communication on that Friday and on the return the following Friday. On the first leg from BTV to ORD United kept telling us we had to wait an hour. We could not leave we had to sit there with no information hour by hour from 07.00 to 16.00. The only thing we were told was our connections would be okay because they could not fly either. United even put us on the plane and pulled away from the gate at about 12.30. Then they brought us back to the gate and had us deplane and wait some more. Finally we left at about 16.00 and got to ORD expecting to get on the flight to SFO we were told was waiting. Imagine our surprise and anger to find the flight had left hours before. We were told we would have to stay the night in Chicago at our expense and leave in the morning! When I asked what about getting on the SFO flight the customer service person said it was fully booked and had a wait list. When I pushed the agent did put us on the wait list. One piece of luck we got on the plane. It was late enough that other people did not show. We spent the week in SFO and went to the airport in plenty of time. We had checked in for the return flight when we checked in for the outbound flight online. We went to the kiosk to check-in and there was no reservation. The agent at SFO was able to get us on the plane somehow so we relaxed again almost as much as we were when we went to the airport. Then she hit us with an unwarranted baggage charge. It was unwarranted because we used a United MileagePlus card for the flight. Despite realizing we had not been charged for the bags on the way out to SFO she would not believe us they should not be charged for. When we got to ORD we discovered our flight to BTV was not our originally scheduled 3 hour layover but an 8 hour layover. Again there was no communication from the SFO agent to us about changing our second leg it was just done. After a lot of talking we got onto our originally scheduled flight and got home on schedule.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Joseph","Canada","2014-10-08","We had a great experience with United Airlines on our return flight from Ottawa (Canada) to Phoenix connecting through Chicago O'Hare. Our flight to Phoenix was smooth and on time. The only thing missing was inflight entertainment. Our return flight was complicated by the fact that a disgruntled employee set a fire to a centre governing the flights through both Chicago airports on the Friday before our Sunday departure. We called the United 1-800 number and got through to an agent quite quickly. She was extremely helpful and could not find us an alternate flight with United so arranged for us to take a flight from Phoenix to Philadelphia and Philadelphia to Ottawa with US airways. We departed and arrived at a very similar flight to our original flight with United. This was the best service that I have ever received in a difficult situation like this. We had a very tight connection on the way back and our baggage arrived on the flight with us. Good job United!","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Fuluvaka","United States","2014-10-05","Flew from Tucson AZ to Kona HI today. Horrible trip!. In Tucson the ticket agents argued and snapped at each other in front of the customers. The Tucson-LAX portion was fine the flight attendant was very professional and as I was traveling with a handicapped companion she was very helpful. The flight from LAX to Kona Hawaii however was awful. The flight attendants were rude short tempered and often ignored passengers questions. This was a five and a half hour flight to not even provide peanuts as a snack is ridiculous considering the cost of the food available for purchase. I will say the ground crew in Tucson LAX and Kona were fantastic and really went out of their way to help out. My issue is that the ground crew doesn't work for United and I didn't buy my ticket from them. United seriously need to work on their customer service relations!","","","Premium Economy","","1.0","2.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Tasker","New Zealand","2014-10-05","On a recent trip we flew 3 times with United. The first flight was on 9 September and we flew from Vancouver to Denver with a stopover en route to Albuquerque. These seats were all booked by a travel agent and confirmed 5 months prior to travel. On the first flight my husband and I were seated separately - I was seated behind my husband. We were given water and/or soft drink during the flight. The attendants were very brisk and almost rude in the 'service' they offered. But the flight did leave and arrive on time. The connecting flight however was not such a straight forward experience. When we went to the check-in we were informed by the staff that the flight had been over booked and that we at that stage were the over booked people. They did not apologise in fact they treated us very rudely. They spent the next hour and a half offering 2 passengers other flights hotel accommodation and $500 flight vouchers each in an effort to allow us to board the flight. Eventually and approximately 3 mins before the flight doors were to close after boarding and after I stood at the counter for around 10 mins they informed me that we could board. Again we were seated separately with my husband at the back of the plane and me sitting at the front. Never any apology. Our third flight was on the 13 September and we flew from Albuquerque to LAX in readiness for our flight back to Auckland NZ. The staff at the airport were again rude. Our flight left more or less on time and the flight staff were great bright and friendly. They actually appeared to be enjoying their job and treated the passengers with friendliness and courtesy. We actually managed to sit together on this flight.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","McCoy Mike","United States","2014-10-05","I have the United app and I was checking on the situation in Chicago from the day before - was not told anything until I was stuck in the airport away from freedom when the agent told me the first leg into Chicago was delayed 2 hours and the 2nd leg from Chicago to San Diego had a connection I was not going to make because of the time I get in - it was the last flight out of Chicago for the night. The Agent was amazing and put me on another airline that would get me home to my family. Forever grateful! Once on the plane to Chicago the 1st class flight attendant was very attentive and extremely caring. When I asked if there were any snacks she said that the previous flight had depleted the stock. When I informed her about my birthday flights and the problems I was having she went all out. She offered me her own personal snack out of her purse with a smile. Selfless and sincere. She was a blessing to my day. As I left she handed me a ""care package"" of treats she was able to scrounge up on the plane for and offered me a happy birthday wish. She and the gate attendant both made my long hours and travel home to my family not just bearable but enjoyable.","","","First Class","","10.0","5.0","5.0","3.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Karl Moosbrugger","Austria","2014-10-05","FRA-IAD and next morning IAD-MIA in business. FRA-IAD flight had to return to gate to get some loose freight container fixed so plane left with 2 hour delay. Otherwise flight was fine. Seats were reasonably comfortable entertainment OK. The inflight service was excellent with a delicious menu and very attentive flight attendants who regularly walked around with drinks and snacks. Baggage delivery at IAD was very fast. Domestic connection next morning also fine. Friendly and efficient check-in. Seats were comfortable and flight left on time. On the domestic leg they served drinks and a warm cookie. Baggage delivery on arrival reasonably quick.","","","Business Class","","7.0","4.0","5.0","5.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Cody","United States","2014-10-05","I recently traveled from Arkansas where I was visiting my family back to Honolulu HI where I am currently stationed in the US Air Force. On the last flight as I was boarding I was informed that my seat had been moved. When booking the flight I paid extra to have an exit row aisle seat because I have bad knees and needed the extra leg room. I was instead placed in the middle seat of a non exit row. The staff made no explanation regarding my seat change did not offer their apologies and did not seem to have any concern over the money I had lost paying for a seat that I did not end up having. I am extremely frustrated with this service and will encourage all of my friends to fly with a different airline. This kind of treatment is unacceptable.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Foulkes","United States","2014-10-05","First class sure isn't what it used to be. On a round trip from Dulles to Vegas both times they ran out of cereal before they took my breakfast order so all they had to offer were some nasty eggs broccoli casserole and dried out croissants. Apparently they only stock enough cereal for 1/2 of first class? Really? For a $1378 ticket I want my freaking cereal not food poisoning. The clincher was that they charge first class passengers for wi-fi access. They should be ashamed. Only a half notch above economy if that much.","","","First Class","","3.0","2.0","2.0","1.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Kenneth","Singapore","2014-10-05","SYD-SFO-SYD: Flew in late September. I got the same plane for both legs of the journey which looks rather old. There appears to be more Economy Plus seats than Economy seats. Plane had a dodgy IFE for the entire section of seats I was seating. My own AVOD was jammed and could not be reset. Food was barely edible for dinner but it got better for breakfast and drinks were forthcoming. Legroom was okay. From the US leg I had to use the kiosk to check in but it refused to print my ticket and required a staff to assist me. I was disappointed with quality of the airline overall because I would have expected US-based airlines to have a superior standard. If you are flying on a budget this may be for you but otherwise you might want to look elsewhere.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Kearns","United States","2014-10-05","Our flight from Boston to Denver was delayed by an hour. We approached the service desk in Boston when notified about the delay because we had a very short layover on our way to Seattle. We were told all connecting flights would be fine and that they would make up the time in the air. It wasn't until we were almost to Denver that they bothered to inform us of the added time to the flight and we arrived just in time to see our next plane depart. They did put us up in a hotel for free and got us on the next flight out the next morning only to have that plane stop mid-takeoff due to a plane malfunction. If the staff had been gracious and accommodating during this nightmare it might not have been so bad but they had the nerve to tell us it was our fault for not having a longer layover (as if we had a choice). Never flying with United again if we ever get back to Seattle.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Bramwell","United Kingdom","2014-10-05","SFO-LAS short flight on a 737 - flight departed about 25mins late arrived a bit late seats comfortable for a short flight. The flight did what it said on the tin. However in my years of flying I've seen nothing like it! Onboard no crew at the door sat down and noticed people across from me put three large bags by their feet and then put tray tables down to cover them. Crew failed to spot this on a few occasions but eventually did ask 'can you put your tray table up' walked away before they seeing the bags. Crew served drinks by just looking at you no thank you no hello nothing! The flight had a free gift of cards given out - thrown at you of course. On leaving the flight the crew were at the front chatting. First time I've flown United is the last based on crew attitude - no smile no communication.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Margaret Grace","United States","2014-09-28","My initial flight from CA to Denver was delayed for 2 hours - no explanation. From this delay I missed the connecting United flight from Denver to Peoria. I was given tickets to flyig into Chicago - arriving 2 am with a ticket to Peoria the following morning. Of course no luggage as it was already re-routed and person at ticket counter at 2 am did not have access into the ""holding"" area. Traveling with my sister we were left in Chicago 2am - no hotel - no luggage- no vouchers- just be back in morning for 8 am flight to Peoria. United could do so much better with customer service - none of the United attendants seem to be concerned about a flight filled with unhappy customers - they just repeat their scripted message. The attendant at the end handing out flight information was rude to anyone who asked a question.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Jerks","United States","2014-09-28","My husband and daughter had nothing but troubles with their recent flights. Part of their flight home (a 50 min flight from Chicago to Green Bay) was cancelled with no alternatives. They ended up having to rent a car to get home in time for the next day of work and school. United did not offer any compensation for the cancelled flight nor the car rental. Their customer service lacked immensely and the communication on the flight cancellation was obsolete. We will never fly with United again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Douglas Mincer","United States","2015-07-27","Arriving at Orlando airport there was nothing less than disorganized chaos by the check in. Staff were extremely slow for simple bag check-ins as well as unfriendly and unprofessional. Flight was delayed 4 hours because the crew needed time off. Does US Airways only have one crew available? The flight finally got off the ground 4 hours and 45 minutes later than scheduled. Because I was just taking a day trip to Philadelphia to drop off someone who had a 10 hour layover it ended up being a waste of money for me. For my return flight from Philadelphia they announced that there would be a 10 minute delay because - you guessed it - they were short on personnel. The 10 minutes turned into over an hour before they could get a first officer and 2 flight attendants. The service on board on both flights was poor. The attendants were cold and impersonal. The gate personnel at Orlando were the absolute unfriendliest I have seen in over 45 years of flying. US Airways used to be a good airline that I enjoyed flying with, but since the fusion they are just a shadow of what they used to be and even worse than their partner American Airlines. I won't be using them anytime in the near future again.","","Solo Leisure","Economy","Orlando to Philadelphia","1.0","2.0","1.0","1.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Wallace","United States","2014-09-28","Tel Aviv to Newark in Business Class. Security was quick but the airline did check for beverages in the carry-on bags as I entered the 777-200 airplane don't purchase drinks for the flight. One hour forty-five minutes after a smooth take-off they turned off the fasten seatbelt sign but then turned it back on four minutes later. A recorded message said ""Ladies and Gentlemen the captain has turned on the fasten seatbelt sign. Please make sure your seatbelt is securely fastened"". The flight attendants then repeated the message in English and Hebrew. This happened five more times during the 12 hour flight which made sleeping difficult. Breakfast was served one hour before landing and the flight attendants did a great job. It would be nice if they could turn down the volume of the recorded message as it made sleeping difficult.","","","Business Class","","5.0","4.0","4.0","4.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Bonham","United States","2014-09-28","I am currently sitting on a brand new United Airlines plane using their ""United Airlines WiFi Beta"". First off I am sitting in front of an exit row. I was never notified that my chair will not recline. Why did United notify me when I was selecting my seat? Next question why does United Airlines WiFi Beta not allow video streaming? GoGo WiFi works very well given the circumstances of being inflight when streaming videos. If you are going to force your passengers to use your WiFi please offer a superior solution than what currently exists or just use GoGo or another service that already does a great job. Why was I not notified that this brand new plane would not have TVs? I expected to have TVs in a brand new plane. If these new planes must have so many hours to be certified before TVs can be installed why do passengers not receive a discount on the flight and notified before purchasing the ticket? I feel like the staff the plane and the overall experience is geared to ""securing"" your safety which is great but every airline does that. Please don't use ""my safety"" as an excuse to give poor service. I can hop on a safe flight with any airline I want an airline who thinks of the small things that I mentioned above. They have the capital they have the people how do they miss the small things I mentioned above?","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Gisela La Bella","United States","2015-07-20","I can't say enough good things about the customer service I received on 20 July from their staff. Kayak had screwed things up with my reservation, but US Airways helped me out and showed compassion and efficiency. This is not the first time I have spoken to them and they have given me such good service. I appreciate it so much and that is why I am writing this review. I haven't flown yet, but they have made it possible for me and took care of the mess that Kayak caused. I actually haven't traveled yet, but have to fill out the fields below - I am hoping I am correct giving four stars (as I rarely, if ever, give five).","","Solo Leisure","Economy","LAX to Austin","10.0","","4.0","","","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Michael J Barbosa","United States","2015-07-19","Returning to LAX on family holiday trip from San Juan PR was a nightmare: Plane left late from SJU arrived at CLT (Charleston, NC) almost on time - but - plane sat on tarmac for 40 minutes, resulting in missed flight to LAX, last flight of the night. Rebooked for same flight - 24 hours later. No vouchers, no food coupons, no apologies. Delays were admittedly due to weather in CLT and air traffic control response, but given that trip was booked all legs through AA/US Airways, would have thought airline could hold last flight for connecting passengers known to be waiting on tarmac for gate to make connections. Many upset AA/US Airways passengers were in evidence at Charlotte ""International"" Airport. Additionally, rampant, repeated misinformation and; unhelpfulness from US Airways/American Airlines customer service and airport staff. Were told by airport staff at gate we could reclaim luggage at baggage claim - could not be more wrong, they would not ""pull bags"" so I, wife and 2 kids stuck in Charlotte for 24 hours. Moreover, had purchased $200 liquor in Duty Free in SJU, but, due to TSA regulations and because we left the secure area, have had to improvise and box bottles for check-through on rescheduled flight - another $25 fee too boot. Don't know if they'll let me check (am writing from a hotel near airport during my 24 hour ""layover""). Even better - flight crew was at baggage claim and unable to find accommodation for the night - so AA/US Airways not only jerking around customers but crew as well (not surprisingly). You'd think they'd have contingency plan for these sort of events as a rested flight crew is allegedly critical to FAA safety requirements, but they were in the same pickle as we - completely and utterly out of luck! Was loyal AA booster and flier for years, even enjoyed ""Sapphire"" status at one point, but will never fly AA/US Airways again if there is a-n-y other option.","A321","FamilyLeisure","Economy","SJU to LAX via CLT","1.0","3.0","2.0","1.0","1.0","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Wallace","United States","2014-09-28","Newark to Munich in Business Class with a rude Continental crew. When I plugged in my headset which was located behind me my tablecloth came off my tray and the flight attendant said ""your making a mess."" When I got up to use the toilet in the back of the Business Class cabin the toilet was occupied so I waited in the aisle because I know flight United flight attendants don't like people waiting in their galley. With a hand motion the flight attendant told me to move back another few inches. Breakfast was served 1.5 hours before landing. The fasten seatbelt sign had been on for five hours straight and passengers were told to prepare for landing. The plane was still at 36000 feet and there was still 40 minutes before landing. Within one minute the flight attendant was moving my seat to the landing position and said ""your not paying attention."" It doesn't take 40 minutes to prepare for a smooth landing. If you are looking for a pilot that says I'll be turning the fasten seatbelt sign on soon for landing so if you need to use the restroom now would be a good time to do this don't pick this airline.","","","Business Class","","3.0","4.0","2.0","4.0","4.0","","","5.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gongora Angie","Canada","2014-09-28","Took an economy class flight from Burlington to Bogota with a stop in Newark. On the flight over from Newark to Bogota a 6 hour flight the AC was on full blast I was freezing so I asked the flight attendant for a blanket told that they don't provide blankets or pillows. They don't provide food on the flight! A 6 hour international flight without food is unacceptable they want you to pay 10$ for poor quality plane food. On top of all of the above mentioned you have to pay for inflight entertainment 7.50$ for 4 hours! In summary I had a 6 hour flight with no food no entertainment and freezing up.","","","Economy","","2.0","2.0","4.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mordey Stephen","United Kingdom","2014-09-22","I've been a Mileage Plus member and a United frequent flyer since 1995. The programme can offer outstanding benefits if your travel needs match their network. I recently flew LHR to EZE via IAH. And this was fairly typical of my travels in recent years. I booked an itinerary in economy class and upgraded using miles and a cash fee. All flights were upgraded to business first well in advance of my departure. All flights offer lie flat seating. Sleeping for several hours on long haul sectors comes easily. Service is most often generous food is not luxurious but is well presented tasty and enjoyable. Particularly the fish dishes which are my first choice. Drinks are plentiful I love the cheese course rounded off with an ice cream sundae served to order. Followed by a liqueur and coffee. During UA958 from ORD to LHR on the morning of Sept 18th I awoke to discover that my passport had fallen from my pocket and was rested in an impossible to reach location beneath the structure of my seat. I requested some assistance from a flight attendant in the galley hoping that this might be offered after landing. The professional concerned simply picked up a flashlight and a large serving fork. The flight attendant lay flat on the floor and successfully retrieved my passport for me. All done with a smile and a great attitude. While criticisms often aired in forums such as this sometimes come with fair justification. On a good day and certainly with increasing frequency I find the level of service on board United Airlines to be improved and sometimes outstanding. I am a 1K and million mile flyer. I am confident that I will continue to be. There are some lovely people in the friendly skies!","","","Business Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Johnson","United States","2015-07-19","The check-in process was good, flight on time, comfortable seats. My major concern was the flight attendants we encountered. Out of four flights on this trip, we only had one attendant that we did not overhear complain about the airline. We sat in exit rows on all the flights, and in seats that allowed conversation with them. We specifically chose a window seat for one of our legs of the trip, but the flight attendant made a mistake and thought we were in the wrong seat because another passenger thought he had the window seat exit row. The attendant told us we were wrong, so we made the move per request, then quietly pointed out we had been in the correct seats all along. The attendant apologized, but didn't ask the other passenger to move to his ticketed seat. My husband had circulation problems, so we specifically wanted the seat we had requested as it allowed more leg room. When the beverage cart came by, we did ask for a complementary rum and coke to compensate us, which we did receive. I would have to think twice before flying with US Airways again. ","","Couple Leisure","Economy","Orlando to Portland via Phoenix","4.0","3.0","1.0","1.0","1.0","4.0","1.0","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Sheldon Smith","United States","2015-07-18","Not only are the flight attendants rude, but the service is terrible. I took a simple 1.5 hour flight that was supposed to leave at 12 pm. Nope - cancelled, placed on a connecting flight at 2.45, arrive, have my gate changed to the other side of the airport without prior notification and then the connecting flight to my final destination was delayed three times. Low and behold I arrived at my destination at 9.30 in the evening. Would not take again.","","Solo Leisure","Economy","LGA to ILM ","1.0","1.0","1.0","","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Damato","United States","2014-09-22","UA635 LAS to LA 15 Sept 2014. UA 306 LAX to BWI 15 Sept. The worst thing that has happened is United merging with Continental. Having been a million mile flyer on Continental I find the flight schedules on United a total mess. Always a hub connection whether it's Chicago Denver Houston Cleveland LA or San Francisco always inconvenient and time consuming. Boarding process is archaic Southwest can unload reload and leave in the time it takes United Passengers to Board. Always delays and excuses. Give me Southwest any day no Mickey Mouse seat charges baggage charges have a decent amount of non stop flights plus at least you get peanuts more than I can say I get from United's unhappy flight attendants.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Roger Geisler","United States","2014-09-22","Very dissatisfied! Today I had a flight from Charleston to Phoenix with a one hour lay over in Houston. Very little time to switch terminals but scheduled by United. While waiting I learned the Charleston flight was delayed by 30 minutes. Told by flight attendant that this is due to one crew member coming late to the flight causing the delay. Now I have 30 min to get to flight which will not happen and have to stay night in Houston. United has reserved flight at 07.30 next morning. Problem: Parking has been prepaid on my vehicle only until my arrival time. My luggage is already in Phoenix as it left on earlier flight. No reservations in Houston for stay. No meal arrangements. I will refuse to travel with United in the future. Just a note. United has offered meal vouchers and hotel.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Lauren Yearsley","United States","2015-07-18","$25 for each checked bag is definitely a negative in my book. The flight itself should include your luggage fee. The way this airline does seating is entirely asinine - you can book your flight at any time, but you have to wait until within two weeks of the flight to actually pick your seats. The flight was very loud and the lights and air conditioners at each seat were difficult to adjust, at some points feeling as if they would break if you tried to point the air toward you. Snacks all have to be paid for rather than being included, which also seems ridiculous when the flight already costs so much. I probably will never voluntarily fly with US Airways (or American Airlines for that natter) in the future. Other airlines have free bag checks and plenty of snacks on board at no extra cost.","","FamilyLeisure","Economy","DFW to ORF","2.0","2.0","4.0","1.0","1.0","2.0","2.0","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Davidson","United Kingdom","2015-07-17","Delayed due to hydraulic issue. We're not given any food or drinks as outlined in their policy. Missed connection to Glasgow and were put on same flight the following day. Despite the fact they advertise as being part of one world they could not fly us to Glasgow via London as they are not partners with British Airways. Queried food and drinks policy only to be told they were not a canteen service and wouldn't be looking after a grown man! Had to fight to get food voucher - $10! Needed to get dinner, breakfast and lunch before the flight. Couldn't even get our luggage out of baggage reclaim. Sent to a terrible run down hotel. Not exactly the end we wanted to the holiday we wanted!","","FamilyLeisure","Economy","Orlando to Glasgow via Philadelphia","1.0","2.0","2.0","1.0","1.0","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Qadi Z Jalisi","United Kingdom","2014-09-22","Travel agent persuaded me to buy economy plus seat tickets at £960 per person for travel on 22nd August 2014. The seats for outward journey LHR-Washington was 19G and E which was fine but on return journey our seats were 27 G and H These seats are just like any normal cheap economy seats. As usual the leg room felt the same as cheap economy seat the space between two aisle seats was the same. Trolley kept hitting passengers. The food was of poor quality on both legs. The seat were sold by their agent claiming that the Economy Plus class is just as good as Premium class of other airlines and few hundred pounds cheaper.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Trusky","United States","2014-09-19","The first leg of my trip from Buffalo NY Washington D.C. (IAD-Dulles) was three hours late departing. Weather was fine. September 12 2014. They didn't have a plane? Why sell tickets for ""ghost flight"". My return flight from Washington D.C. (IAD-Dulles) was Sept. 15 2014. Supposed to depart 8.15 am arrive in Buffalo NY 9.35 am. At 7.45 am they text me with a flight delay of 30 minutes. At 8 am they announce that the flight is cancelled because of no crew. Another ghost flight. Go to Customer service where they tell me they can get me home at 11 pm that night which is 9 hours later. I say no. They can put me on US Aiways but I have to go to Reagan National airport. I have no way of getting there so they put me on a shuttle. My checked luggage (which I had checked in at United) ends up in Norfolk VA. I fly on the 4 pm flight from Reagan airport on US Airways to Buffalo NY and get home at 5 pm. I will never fly United again. I have used them for over five years for my flights to D.C. where my son and grandchildren live. The plane was dirty and noisy. The US Airways plane was at least a jet and it was clean and staff were professional.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hillar Brandt","Spain","2014-09-19","CCS-IAH-MIA and back Business class. Never have I flown another airline with this kind of awful service small airplanes and old smelly seats pretty uncomfortable for business class. Rude attendants was quite bossy boarding is odd you have a business boarding pass and start wondering how many people fit in that section of the plane before they allow you to board. I have a feeling they inherited the bad service from Continental. One thing is sure no one in his right mind after flying any European Asian or Latin American airline like me will surely never set foot on United's planes again.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Haider Hazrat","United States","2015-07-16","US Airways, though merged with American still retains the legacy of being the worst carrier when it comes to service. I am not complaining that they don't provide any food or baggage services etc. but basic courteous behavior among the staff was absent. My flight was after 8/00pm and when asked why the food items listed on the inflight menu were not available, I was rudely told that the timings are mentioned in the menu. The steward could have told me this more politely. I flew on American on DFW-BOS leg and at least they gave me a full can of beverage but while flying on aircraft operated by US Airways, I was served only a small quantity of the beverage in a glass filled mostly with ice.","A321","Business","Economy","BOS to DFW via CLT","3.0","3.0","1.0","1.0","1.0","3.0","2.0","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Smith","United States","2015-07-14","My main complaint is as follows: On my return flight I upgraded my seats to the emergency exit row for more room (their seats are horribly uncomfortable - the worst I've experienced). If you're tall or overweight you are in for a world of pain. I upgraded my seats, and then they ended up putting me on another airline because my original connecting flight in Dallas was having maintenance issues and I wouldn't have made it home. They put me on an Alaska flight from Chicago to PDX in the middle seat for 4.5 hours. To add insult to injury, they still charged me for the upgrade even though I had to switch airlines. Essentially, I was charged $95 more for a considerably worse seat.","","Solo Leisure","Economy","Portland to Grand Rapids via Dallas","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Arnesen","Canada","2014-09-19","LAS-ORD-AMS. I try to like United but the delays have become too much. Initially booked LAS-IAD and onward SN connection to BRU. Aircraft change on LAS-IAD led to being bumped onto LAS-ORD-IAD-BRU. Unworkable as ORD layover was only 50 minutes and my parents on separate ticket weren't bumped. Ultimately accepted change to LAS-ORD-AMS on UA metal but with upgrade to E+ for trouble which was appreciated. Tight layover of 75 minutes in ORD. Morning LAS-ORD flight delayed 60 minutes despite good weather across the country. UA agent offered next day's flight if we missed our connection I had to push hard and literally read out each flight number on alternative LH LX and UA flights. Agent was in the end helpful in taking my instructions protecting us on LH flight from ORD-FRA-AMS if flight was missed. Stress remained high; paid for Wifi on ORD to monitor situation. Arrival gate repeatedly changed adding to stress of possible connection success. All the while ORD-AMS flight delayed 40 minutes yet never appeared on UA website or advised by crew throughout LAS-ORD flight. Frantic disembarkment of flight and did not learn of delay until arrived at gate. Set aside improving its operation UA could avoid stress and hassle of employees and pax if it could at least learn how to communicate situations and update flight status's. Seatmate had experienced same mess the day before but unfortunately did have to wait 24 hours for the next UA flight to AMS. ORD-AMS an hour late though ironically great news for us. The infamous and ancient B763 Ghetto Bird window covered in sticky goo but led to free apology wine from FA after I called attention to it and personally cleaned it. Announcements in Dutch noticed and appreciated. Crew notably pleasant. Baggage made connection which was merciful. Food markedly worse than AC and European carriers. Delays are too routine however and with the watering down of MP program I have already actively booked away from US carriers when flying to Europe on next two flights both from the States and Canada. Return on AC B772 was on time and more comfortable all around - food IFE seat.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Voss","United States","2014-09-19","As a Platinum customer I fly a lot with United and it is amazing how bad United has become over the last 5 years. Not only did they delay today's departure for a little bit of rain in DC and called it a thunderstorm but they also let our connection leave without us for our honeymoon. I am less frustrated when it is a business trip as I always expect that United does not make its connections. Last year I did not have a single flight on time and missed 6 flights. The business class had very uncomfortable seats the staff made the same announcement every 20 minutes for about 2 hours that we would be a little bit late. Then they made another announcement that someone would be waiting with information for us in Munich. All we were told at Munich airport was to go to the Lufthansa Service Center. The service agent sen us immediately to the departure gate but did not let the airplane know that there were multiple customers coming. So the plane left 5 minutes before we arrived at the gate after a wild goose chase through Munich airport. After flying for years and being vegetarian I usually bring my own food as I am over the monotonous and tasteless food they serve but today I flew business and I wanted some champagne and a meal. It is always the same and the quality of the food has gone downhill and the dessert has also not changed in the last 5 years. The purser came and apologized in person big deal however she did not have any information for those that got stranded in Munich.What about their new security video between images with kangaroos and people sitting in seats on the beach you get completely lost in their new bizarre security video. As an educator I can guarantee that not 1/3 of people have afterwards a clue of what was said because this looks more like a reality TV series or a bad infomercial. I have been to Africa Peru and Europe on three long flights and the movies between these directions do not change. In the last 6 weeks I have seen almost all of what is worth seeing so that's why I gave the Entertainment 1 star. All in all stay away from United flying with United is no fun anymore the individual customer does not make any difference to United.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Terry Harris","United States","2015-07-13","Our flight to Charlotte was delayed due to weather in Charlotte. The pilot and flight attendants told us there was going to be a minimum of one hour delay and probably more. They never advised us to check back every 15 minutes like they are supposed to do as I found out later. We went to get something to eat and when we came back in much less than an hour we found the plane had left without us. It also left with our valuable instruments we had gate checked! We finally convinced the customer service lady to please have somebody meet the plane and store the instruments until we could finally get there. The return trip was no better as they cancelled us from the return flight because we had missed our original flight from Phoenix. We had to fight to get back on the plane. The return flight was no better! If you fly US Air be ready to hear ""We are so sorry but your flight has been delayed because of 'insert reason' and we will get you in the air as soon as possible"". I heard this so many times when I was stranded in the airport in Phoenix. The flight attendants don't really care either and the whole company seems to display this kind of attitude. ","","Business","Economy","Bakersfield to Charlotte via Phoenix","1.0","1.0","1.0","","","1.0","1.0","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Cheryl Foster","United States","2015-07-12","Boarding the flight was on time, quick and efficient. The flight into Chicago was a few minutes early allowing me plenty of time to get to the gate for my connecting flight. Boarding the flight to Philadelphia was also on time, quick and efficient. This leg of my flight arrive 30 minutes ahead of schedule. My return flight from Philadelphia to New Orleans was a direct flight and arrived a few minutes ahead of schedule. I have never experienced any problems flying US Airways and can only hope that now that American Airlines operates all the flights, they will continue to excel in customer service.","","Solo Leisure","Economy","New Orleans to Philadelphia via Chicago","10.0","5.0","5.0","5.0","","5.0","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Carol Massey","United States","2014-09-19","6012 IAH to LIT non-stop flight due to leave IAH at 12.50 pm cancelled. Reason given was bad weather in Little Rock area. No bad weather in area so that was a bogus excuse. Re-routed to Chicago into LIT. Missed connecting flight in Chicago. Finally caught flight to LIT at 8.30 pm. Upon arrival at LIT could not get bags which had come in on an earlier flight. Terrible service and nobody involved seemed to care.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Katyare Reena","India","2014-09-17","Had a very bad experience with United Airlines. While travelling from EWR to MSP we boarded the aircraft and were kept sitting for 1 hour then we were told that there were some technical issues so we changed aircraft. Second aircraft also made us wait for one and half hours due to a fuelling issue. Coming back from MSP to EWR the flight was delayed an hour. I will never fly again with United.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Engels","Netherlands","2014-09-17","ORD-AMS overnight on B767 in Biz Class lousy service by uninterested cabin staff food barely edible. Late departure late arrival. Will try to avoid.","","","Business Class","","5.0","4.0","2.0","2.0","2.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Gonzaga","Malaysia","2015-07-12","Short hop from BWI to PHL as part of a long haul connection from PHL-DOH-KUL. What a dreadful airline! From beginning to end, it was such a hassle for a 25 minute flight. At BWI, they insisted that you check in at a kiosk to obtain a boarding pass prior to check in. Despite telling them it was an international flight with a transfer connection and one party was on a wheelchair, they still insisted. The kiosk rejected my attempts, wasting about 20 minutes of my time. At check in, the staff were rude and insisted that my bags were over the weight limit despite travelling in on a business class ticket. Finally, she relented, printed off my boarding pass only to have it rejected by the TSA agent as the bar code was not printed properly. Then there was no one to push the wheelchair for my travelling partner so I took it upon myself to do so as they were closing the flight. I was told off by the check in agent for not arriving earlier but I pointed out that we had been there on time but wasted 20 minutes at the kiosk and another 20 minutes queuing to check in. On the short flight, there was no beverage service but that is a small matter. On the whole, I will do everything possible to avoid US Air in the future. Ground services were appalling.","DH8","FamilyLeisure","Business Class","BWI to PHL","1.0","3.0","2.0","","","1.0","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Melanie James","United States","2015-07-11","This was the most horrible experience. We were trying to leave BWI, when we got a phone call saying we were an hour delayed. Okay, it happens. Someone from the airline was checking the people with connecting flights to make sure they could still make it, he said we ""should"" make it. Well, we had a gut feeling ""should"" wasn't enough so we went to another counter. They said we would have to change our flight because we would only have 4 minutes to make it to a gate on the other side of the airport before the flight departed. We wouldn't have eaten calmly and taken our time to do things if we were told that to begin with! So they tell me we will have to stay an extra 5 hours sitting at the airport to our connecting flight or that we would have to pay for a hotel and stay the night in Charlotte, they wouldn't pay, but regardless I had to be in Charleston that night. So I asked to be refunded because it was not sounding like great options. There was a sweet lady that helped us and told us to let the flight attendant know we had to make our earlier flight as soon as we landed. However when we got onto the plane about 2 hours later, they delayed us another 30 minutes because of traffic. We wanted to leave, I would make it driving down south faster than flying (and a lot cheaper), but a nice lady on the plane saw how upset we were and helped calm us down. She then explained that we wouldn't be able to make it to our earlier flight, but that we could ask the help desk to get us seats on the 10:30 flight, or have the airline pay for our hotel to leave the next morning because the delay was due to ""maintenance"" issues. We had no choice so she met us as we landed and tried to help us find an airport nearby our original location for a friend to pick us up at. Her shift was over and was beyond sweet for helping us for so long. She actually found us a flight leaving 15 minutes after we landed but they wouldn't have been able to deliver our luggage. So we took the seats on the 10:30 flight and of course without sitting together (I get anxious so I always need someone, so my fiancé and I were upset). We sat there and of course, they say they have to change a tire that would take a bother 30 minutes. That whole trip ended up totaling 11 hours after delays, maintenance, and layover.  The worst $700 spent for a mediocre travel that could have been avoided if they had their act together.","","Couple Leisure","Economy","Baltimore to Charleston","1.0","1.0","5.0","2.0","","3.0","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Carlos Montemayor","Philippines","2015-07-11","Flights on time. Baggage handling was fine this time around. Snacks were provided. Toilets were clean, overall inflight experience was fine, if not better than my previous flights with American Airlines/US Airways. I would fly with this carrier again.","","FamilyLeisure","Economy","St Louis to Charlotte to New York","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Moss","United States","2014-09-17","I was supposed to fly direct from Indianapolis to Washington Dulles Sunday Sept 14 on UA3726. When I got to the airport I was advised the flight had been cancelled earlier that day. The ticketing agent said there were no available flights so I was stranded in Indianapolis until the next morning. She was unwilling to offer any hotel or any other compensation. The only available flights the next day had layovers instead of being direct. I took a United flight easily from IND to ORD the next morning. However the flight from ORD to IAD on UA382 was horrible. We boarded the flight late because there were so many people on standby. Then we sat on the tarmac for over 2 hours because they said they needed to refuel. Supposed to land at 11:39am but arrived after 1.30 pm.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Andrews","United Kingdom","2014-09-17","On 21st August this year my wife and I were to fly United from Heathrow to Chicago and booked in early July. As soon as online check in opened I found that only five seats were left which meant that we were to be separated during the flight. How were all the rest allocated before the 24hr opening time? The night before we were due to fly out I received a text message to say that the flight was cancelled. Whilst on route to LHR a text arrived telling us to check in as normal. At the United desk we were told that we would be bussed to a hotel for the night. The best compensation they could offer was Economy Plus instead of our Economy seats. On the flight out the food was appalling. Drinks were served from jugs carried down the gangways in a very unprofessional style by very unprofessional stewardesses. After arrival at Chicago we thought our problems were over. Whilst in Washington we went to Dulles Airport to see a United Supervisor to ensure that we could sit together on the return flight on 11th September. The system would not allow her to print boarding cards with seat allocations more than 24hrs before departure but she printed some boarding cards and wrote the seat numbers on the cards. For the return journey we arrived in good time at Chicago checked in and boarded the aircraft on time to find that we had been given Economy Plus seats. Start up time came and went and then an announcement was made that an electrical fault existed. We waited eventually after a delay of approx. 1.5 hours we were off back to Blighty. The flight through the night was unpleasant due to the aircraft being very cold which made sleeping almost impossible. Altogether not a very good experience.","","","Premium Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","P Dean","Australia","2015-07-10","US Airways Express. We arrived very early for an afternoon flight  and asked if possible to change to earlier flight. Customer service lady very kind and helpful - changed it to 11.15 am flight no extra charge. Boarding smoothly, small plane. Allocated 2 seats and prefer that configuration. Only 1 flight attendant with a good sence of humour. We were unaware that flight from Philadelphia to New York was only 19 minutes so quickest flight we have ever been on. Only negative is we prefer life jackets in case of emergency not flotation cushions on bottom of seats. The main thing is we arrived safely. ","","Couple Leisure","Economy","Philadelphia to New York LGA","6.0","5.0","5.0","","","5.0","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Isaac Anderson","United States","2015-07-10","I got to the airport early and the flight was on time. We boarded the airplane and taxied onto the tarmac. We sat on the tarmac for around 45 minutes, and then got an announcement that we had to go back to the terminal for maintenance issues. We were told we had a minimum wait time of 45 minutes and that we could get off the plane if we wanted. I got off the plane to go get some food, when we were called back to the plane we had to re-board. Re boarding took about 20 minutes. Luckily we got onto the tarmac without any trouble. We had a normal flight and landed in LA three hours late. We were about to go to a terminal when we were told that since we were late we had to wait a minimum of 45 minutes to get a terminal. We had to wait for 1.5 hours. Overall, not a very good experience.","","FamilyLeisure","Business Class","Philadelphia to Los Angeles","1.0","1.0","2.0","1.0","","1.0","4.0","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ronald Bryant","United States","2014-09-14","After two years of planning I thought I had all my ducks in a row for a trip from the USA to the Australia Zoo north of Brisbane. I even hired a Travel Agency to avoid any mistakes on my part. Boy was I mistaken. August 25 2014 was finally here. I went to my local airport two hours early (as instructed) and sat there for six hours at the United Airlines boarding gate. We were told the four hour delay was due to the weather in Chicago. Ok not a deal breaker since I had a scheduled six hour layover in Los Angeles. The ticket agent at my local airport is the only good thing about United. She kept track of my schedule and issued me a new ticket from Chicago to Los Angeles when it became obvious that I was going to miss my scheduled flight. I arrived in Chicago four hours late and promptly went to the United gate for my flight to Los Angeles only to to find out that it also was running four hours late. I found another United flight to Los Angeles and got a standby ticket. This flight was running three hours late. Finally I actually got to board a United Airline plane bound for Chicago. Now that all the passengers are onboard the pilot decides he needs to refuel. After maybe ten minutes he announces that the refuelling truck is broken and that the mechanics are working on it. So here we sat waiting to be refuelled. After maybe another hour the pilot announces he was going to taxi over to the international terminal to refuel. Well now it's very clear that I'm going to miss my connecting flight and I can't get off this plane. Fast forward - we arrived in Los Angeles at 2.30 am and my flight to Brisbane Australia left shortly after midnight. I asked the United employee at the gate how to get to the other terminal and she bluntly said the airport was basically closed until 4 am and said I could sleep on the plastic chairs until then. I can't blame anyone for weather delays but the refueling fiasco in Chicago is unacceptable. The rude United employees are unacceptable.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Pat Jackson-Holley","United States","2014-09-14","UA5260 IAH-LIT. Uncomfortable seats unacceptable number of delays in Houston. Lack of concern for inconvenience caused to passengers is unacceptable. These tactics are a sign of pure greed. I will make it a point to never fly this airline again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Reese","United States","2015-07-09","We left Cancun on an A321 plane heading to Philadelphia with no issues. However, at Philadelphia after we collected our luggage to put them on the next track for our connecting flight, we then found out our next flight was cancelled. The people at baggage were unaware of this, no announcement, nothing. We only found out from a digital board after giving our luggage away. We then went back to see if there was a chance in receiving our luggage so it wouldn't leave without us and the response from a US Airways worker was ""no sorry"" when asked if there were any other flights that night through this airline again the response was ""no the next is 9.20 tomorrow"", we asked if there was a different airline to our final destination we again heard ""no there's not"" not very helpful at all! We also asked if there was any way to get reimbursed for a car rental or a hotel for the night and again, ""no we can't do that sorry"" why not? That's just the question. It isn't our fault the flight was cancelled. The least they could do was announce it.","A321","FamilyLeisure","Economy","Cancun to Philadelphia then Buffalo ","6.0","4.0","4.0","2.0","1.0","2.0","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Marty Sarsany","United States","2015-07-07","Took family on trip from Chicago to Las Vegas. Arrived at O'Hare Ticket counter 1 hour prior to departure. Took 15 minutes to go through line and complete auto-ticketing system. At end of check in screen flashed ""Unable to complete check-in."" Went to agent about message when she loudly stated ""You're too late. You should have arrived earlier. We might get you on the next flight (3 hours later)."" Nowhere did it state on their web-site that you would not be able to board your flight unless you arrived at ticket counter at least 1 hour prior to flight. We were in line at least 60 minutes prior to flight, and completed automated process 45 minutes prior. At least 15 others not allowed to board. Staff at Phoenix were friendly and apologetic. Ironically we were warned not to fly with US Air by a frequent business flyer but thought, how bad could it be? Well now we know. ","","FamilyLeisure","Economy","chicago to Las vegas via phoenix","1.0","3.0","3.0","","","1.0","3.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Patricia Knott","United States","2014-09-14","PDX to MRY round trip Sept 3rd and 10th via San Francisco and via LA. They have consistently delayed flights to/from MRY because they cannot find a plane. On September 3rd they changed gates twice making it difficult for a senior to get to. Today September 10th they are delaying again for the same reason. This means that I'll miss my LA connection because this flight will arrive after the plane leaves that airport. I'm going back to Alaska they can schedule planes to flights.","","","Premium Economy","","1.0","5.0","5.0","1.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Rabin","United States","2014-09-14","LHR-SFO. Connecting to this flight from Brussels on Brussels Airlines maybe 4 or 5 folks on this flight going to the SFO flight. Brussels flight late connecting time tight for LHR (scheduled for 70 minutes more like 25 with the late flight and you have to go through security to get to US). Brussels Airlines has not transferred to Star Alliance Terminal 2 yet where United lives so we had a mad dash across from Terminal 1. Got to gate after going through security-one of the agents said don't worry they were holding the flight a few minutes for us. (That's good service). As usual the flight attendants on UA were generally friendly and polite but are not formal like the European or Asian airlines which is fine with me. Food reasonably good; had a chicken dish for lunch that was quite tasty actually. Overall a nice easy flight after working up a sweat running to the gate.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Stephanie Conlon","United States","2015-07-06","Here are the basics: flight delayed twice, no sign change put up at the gate, over 100 people waiting in line for over and hour, since the sign said it was boarding the entire time with no announcement. 25 People waiting in line to book a new connecting flight since the now delayed flight (which we had to figure out on our own) would make everyone miss their connection, we are not spoken to, rather told to board the plane with a ""50/50 shot you could rebook your connection in Dallas."" Get to Dallas, no flights until the next day, and we have to pay for our hotel room? What a wonderful way to end my vacation. Never again will my money go towards this airline or their partners.","","Solo Leisure","Business Class","Orlando to Albuquerque via Dallas","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Mary Yoder","United States","2015-07-06","We're flying US Airways for the second time in two weeks and I'm not impressed! Both times the flight from Phoenix to Tampa was delayed due to maintenance issues. Are the planes in that bad shape or is there something else going on such as scheduling difficulties? It would be easier to take if the employees were a little more accommodating and apologetic instead of downright rude.","","Couple Leisure","Economy","Phoenix to Tampa","3.0","2.0","3.0","1.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Hose","United Kingdom","2014-09-14","I have to say I was extremely hesitant after reading the reviews on this site and due to fly with UA on 22nd August 2014. I had 5 flights covering a 3 week period and flew from Glasgow - Newark- Las Vegas - San Fran - San Diego back to Newark - Glasgow and was totally happy with the service provided to my family and I. We experienced no delays the cabin crew couldn't have been nicer and the pilots seemed to go out their way to improve passenger comfort. The seating within the plane was large enough in economy and the in flight entertainment was excellent during the international flight to and from Glasgow. All in all I have no issues with any of the flights delays happen and when they do you have to deal with them its a part of every day travel and I'm sure every airline experiences them. Will definitely be recommending UA to anyone who asks.","","","Economy","","7.0","5.0","5.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Spencer","United Kingdom","2014-09-14","Just returned from USA flying both ways with United. 3rd flight this year flying with United to SFO connecting to ACV (Eureka). United is the only commercial airline flying into ACV. Food is never that great but that's pretty much the norm with most airlines I guess. Inflight entertainment is perfect with personal screens (777 aircraft if flying 747 then just multi screen). I am a silver mileage plus member so currently gain access to economy plus free of charge which is a bonus along with the extra benefits of being a silver mileage plus member. Outbound flight on time three seats to stretch out across which was great. Returning from SFO to LHR all crew London based. The service from the Base crew was the worst I have experienced from any cabin crew. I've even flown US Airways a couple of times in the past and anyone who has flow US Airways will know how scratchy their service is but even US Airways cabin crew offered better service than what I witnessed from the London base crew with United. Crew looked like they didn't want to be there drinks service only twice for a 10 hour flight food awful. Breakfast just a croissant and a couple of chunks of melon why even bother. Maybe United should send out WYR surveys to passengers and that way they would get a broad idea of a customers experience. However I'm not flying with United for cheap smiles and attractive cabin crew and 1st class service what I am flying with United for is airline miles premier service with mileage plus and an airline that can get me to my final destination the rest is just extra.","","","Premium Economy","","7.0","3.0","2.0","2.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Glenda Clare","United States","2015-07-02","Our travel on Monday, June 8, 2015 on flight #444 from Cabo San Lucas to Phoenix, Arizona with connecting flight of #422 to Omaha, Nebraska same day. As we were waiting for our flight in Cabo, the gate numbers were changed four times, everyone seemed confused and no information was given to passengers other than it had been delayed and moved. Finally the plane left about 45 minutes late due to maintenance problems. No information was given to us that we would not make our connecting flight to Omaha. No information was given on the plane. No information was given when we disembarked and headed for Customs. No information given that the gate of our connecting flight had been changed. We were uninformed of any changes! We ran to our gate of B26 for flight #422, we made it and found no one there. We finally found a monitor and found that it had just been changed to A6 at the opposite side of the airport. As we ran (I had paid $50 for priority boarding because I had a knee injury…and was running the injured knee) we made it to the gate – the door was still open and personnel were standing at the gate. We all (9 others) were glad to have made our flight. We were told 1) that there were no empty seats. 2) we were too late and it was our fault. 3) then after pressuring the attendant, she found that our seats had been given to other people and that we had been put on another flight #462 to Dallas and then #5675 to Omaha the following day. Staff were rude and unhelpful. ","","Couple Leisure","","Cabo San Lucas, MX to Omaha, NE","2.0","2.0","2.0","","","1.0","1.0","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Chana Rothstein","United States","2015-07-02","This airline is extremely inefficient and ineffective. Out of four flights taken in the last 3 days, only one was on time. The others were delayed by an hour or more. For one of them, online it said our plane was arriving from Chicago, the phone representative said it was coming from Los Angeles, and the gate attendant said it arrived from Montego Bay. It was delayed over an hour. Our plane from Charlotte to Myrtle Beach on June 29th at on the runway for an hour before turning back to the gate to replace a radio. Overall an extreme disappointment. I do not intend to fly this airline again nor recommend it.","","FamilyLeisure","Economy","Myrtle Beach to Newark via Charlotte","1.0","1.0","3.0","","","2.0","1.0","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Chai","Malaysia","2014-09-10","I took a flight from Shanghai to SFO and onward to LAS. On the return trip from LAS to SFO and then to Hong Kong. 1) Old planes - the planes are so old you don't even get your own personal TV. I remember flying in the 1990s to be just like that when inflight entertainment runs over the large monitor in the front. How is anyone near those screens ever going to sleep on the long flights? 2) Food just is bad. You need to pay for alcoholic drinks. Really? You can't price that into the ticket? 3) Check in at LAS is a nightmare. The auto check-in machines don't really work and require a lot of manual intervention from the staff but there's probably 2 staff serving about 2 dozen machines. 4) Seats are bad.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Altman","United States","2014-09-10","If I could give United Airlines 0 stars I would. United is a horrible airline with awful customer service unreliable departures dirty airplanes and rude stewards. I booked my ticket 6 months in advance and was bumped to a different later flight about a month prior to my trip. I called the airline and was able to be placed on my original flight. The customer service representative offered no sensical explanation as to why I got bumped. I wanted to ensure I would not be charged for their mistake. The representative assured me I would not be. Well that was not the case. On the day of my flight I found out I had double reservations for two different flights and was charged twice. I immediately called customer service to rectify the situation. I was on the phone for over an hour and the situation was handled horribly. I am beyond disappointed and disgusted with their lack of professionalism. As frequent traveler for both personal and professional purposes I will never fly United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Davis Moua","United States","2015-07-01","I'm currently stuck on my flight while writing this review. I've been sitting here in these rather uncomfortable seats for 1.5 hours because they need to get some paperwork signed for maintenance? That's not a good enough reason for me. Why is it not getting done? Obviously passengers are not a priority for this airline. To add, we were about to take off but we had to return to the gate because their maintenance crew didn't fully check everything. You think they'd do it right the first time.","","Business","Business Class","Phoenix to Minneapolis","1.0","1.0","1.0","","1.0","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Traci Greene","United States","2014-09-10","I used to only fly united but my last trip will be the last tome I fly United. I booked a trip to Las Vegas and the flight was delayed. United re-routed my flight through Delta. Delta offered complimentary TV and snacks more leg room and I didn't feel as if I was sitting on my neighbors lap. I think United has forgotten about the customer service which used to be the only reason I would fly with them. I will now definitely try other airlines to pick my go to for travel.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Collins","United States","2014-09-10","Flying from Cincinnati to LA at 5.30am - got to the airport about 40 minutes prior to departure - told us we couldn't check our bag (I've flown internationally and have got bags checked with 30 minutes prior to flight and come on - there aren't that many flights leaving CVG at 5 in the morning) however they rebooked us on other flights and we arrived in LA about 1.5 hrs later - ok not so bad except that when the ticket agent changed our outbound flights she cancelled my son's return flights and when we tried to fly home - no flights - luckily another airline for the return but triple connections due to the agent's mistakes. The flights themselves were ok but everything costs extra now.","","","Economy","","4.0","3.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Kathy Tran","United States","2015-06-29","I have flown with US Airways several times and each experience has been a nightmare! Every trip has had a flight delay by an hour or more. Customer service is always rude and no one cares to help you or help make your travels easier! I try to avoid flying with them as much as possible unless I know I have no choice. I recently traveled to PHX from Charlotte and they delayed my flight for over an hour because of a ""Maintenance"" issue. It's a nightmare and I will no longer choose to travel with US. Horrible service and constant delays!","","Solo Leisure","Economy","Charlotte to Phoenix","2.0","2.0","2.0","2.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Constance Marshall","United States","2014-09-10","After flying from Sacramento to Dulles airport in Washington and then on to Frankfurt it was apparent why United ranks at or near the bottom in the airline ratings. The Airbus 320 to Washington a 5+ Hour flight was brutal. There is no leg room at all the seats are flimsy and uncomfortable and it's impossible to recline your seat because of cramped space. It should be unlawful to pack that many people into limited space. The flight attendants were tired surly and unfriendly. We were in Economy but a row of seats right in front of us were Economy Plus they were empty on our flight. My husband needed to use the bathroom so I sat down in one of the Economy Plus seats until he finished so I could stretch my legs. An FA quickly came over and informed me I couldn't sit there. I told her I was waiting for my husband etc. She said rudely that I needed to return to my assigned seat. There were many empty seats on this flight but when people tried to spread out to get more room they were told no. One man asked if he could sit in one of those seats and was told no because they were Economy Plus. I don't get this attitude. The food was horrendous! There was no food service on the Sacramento to Washington flight which is inexcusable on that long of a flight. Aegean Air from Istanbul to Frankfurt a 55 minute flight served a hot meal - at midnight! There's something wrong with this picture. On the Washington to Frankfurt flight we were served something called a crostini. It had processed lunch meat and processed cheese. It was so horrible I couldn't eat it. Airline food has never been great but it's reached a new low. United should be ashamed of their service. We won't fly with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Seah Wy","Singapore","2014-09-10","I travelled from Singapore to San Francisco only because it was a codeshare flight with ANA (from which I booked my tickets). Inflight entertainment was decent on the 1st leg of the flight to Tokyo presumably because it has just been upgraded with touch screen high resolution screens. However inflight service was horrid if you would even call it service to begin with. Flight attendant lashed out when I returned my tray (I was back from the restroom returning to my seat and thought it would be convenient for us both if I were to hand the tray to him since he was collecting the trays 2 rows before mine). ""Can you please wait"" with absolute annoyance and utter look of disdain before grudgingly snatching the tray away. The same flight attendant stepped on a pillow (which fell from a passenger's seat) while pulling the trolley and conveniently kicked it aside to the bottom of the passenger seat without a bat of his eyelid. On the food expect the same food you'll get from a low cost carrier. In fact you'll be better off with just cup noodles. It was the first time I have seen attendants hand out food without giving you the option to choose simply because ""we ran out of xx option so this is your only choice"". Inflight service was scarce no one bothered serving water after the meals and before flight landed. On the 2nd leg from Tokyo to SF there was a huge screen in front which they call inflight entertainment. You have the option to pay a nominal sum for wifi access and watch the movies from your own smart devices. Food was as poor as it can get for an international airline with poor service all the same. Rude attendants were still present but I was spared from any lashings this time round (the lady in front got reprimanded for the most ridiculous reason). I asked if I could make an inflight purchase 4 hrs before the flight was scheduled to land and was told the attendant in charge was resting. 2 hrs later I asked the same question and the same answer was given. Just when I decided I am not going to let United earn another cent from me that flight attendant finally finished her break right before the plane commenced its descent and asked what I would like to get. Do note that the ratings were made when comparing against the inflight experience I had when I took Cathay Pacific and ANA flights from Singapore to SF earlier this year and last year.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ashley McCauley","United States","2015-06-29","I've flown US Airways many times and it always seems like there's some sort of problem. Delays, cancellations, overbooking etc have made it so there's always some issue when I fly with them. A couple of weeks ago, a flight was canceled for some unknown reason and I had to fly into a city that was two hours away from my destination instead of having to wait in the airport overnight for the next flight. For the latest example, my brother and I were flying out of NC and were told by the ticket agent that there were no seats left for us nor another person trying to fly to Charlotte. It's frustrating to be kicked off a flight that was so overbooked and there was no apology or compensation. ","","FamilyLeisure","Economy","EWN to PWM via CLT","2.0","1.0","2.0","","","1.0","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Diane Morris","United States","2015-06-26","I do not blame airlines for the bad weather on June 23rd. Flights were cancelled on the East Coast. However, I found the cabin staff very unfriendly and refusing to help. Due to reconnections because of the storm I boarded a flight from Hartford to Boston via Philadelphia. I arrived in Philadelphia late due to weather and then went to the gate to load connection to Boston. The guy taking tickets actually yelled at me for being late! Finally boarded plane and was looking for a place to put my overhead bag. There was a stewardess standing at the back of the plane and a steward standing in front. Neither one offered any assistance so I asked for help to locate a place to put my bag. I was told to just keep looking! Finally a young lady got up and moved her laptop so I could place my bag in the overhead. While struggling to lift my bag a gentleman sitting in a seat got up and helped me. Meanwhile the steward and stewardess were still standing in their spots! When I sat down the steward told people to put away their computers. A man sitting across from me started putting his away when the steward came back yelling at him because his was not putting his away fast enough!  I understand that everyone was under stress but that is no reason to treat people rudely! Especially paying customers!","","Solo Leisure","Economy","Hartford to Anchorage via BOS","1.0","2.0","1.0","","","3.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Patrick","Hong Kong","2014-09-10","Not great. Flew Newark to Panama bare bones service even have to pay to watch the tiny TV so take an iPad. Minimal service but on time. Transferred to Copa for short flight to Medillin Colombia seemed like first class! When I arrived I was told the was a problem with my return and you had better sort it out. Copa can do nothing with a 'United booking' so called United in USA to find out. Flight had been cancelled although no email received. Eventually got on economy plus and gone via Houston with tight connection but made it ok. They really just get you there and back without any frills. I live in Asia and in a country with usually great customer service US Airlines and United in particular are very basic!","","","Economy","","6.0","3.0","3.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Fritz Brenda","Germany","2014-09-06","We were on a trip from Newark to San Diego. The nightmare began when we noticed that we (as two friends travelling together) had been assigned seats that were not located next to each other. But we were okay with this. The flight attendants were pretty friendly but drinks were only served 2 times and food was not served at all (on a 5.5 hours flight). There was the option to purchase food but in my opinion it should go without saying that complementary food is offered on a long-distance flight. Onboard entertainment was also not available for free. Furthermore the TV screens could not be turned off so we were exposed to continuing advertising which lasted the whole flight. When we finally reached our destination in San Diego we were tired starving and thirsty.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L McKeown","Canada","2015-06-24","On my way back to Canada, I chose to fly US Airways since I made a last minute booking and didnt feel like paying a full Y class fare on Air Canada. I usually fly Air Canada and Star Alliance Partners, so I chose US Airways based on them being a former partner. I was surprised, comparing the flight to Canadian airlines such as Air Canada and Westjet. The Seats were not at all what I would have expected, there was no IFE system on A319 or CRJ, but that was expected on the CRJ. Cabin Crew was very nice and pleasent. There was a complimentary Beverage service and a la carte snacks, However I found $4 US for a small pack of Pringles and $7US for a Tiny Bottle of Heineken a little steep. Seeing as this was a Domestic flight, I would understand the lack of IFE. There weren't any onboard power outlets on any aircraft. My Laptop died halfway through my flight to Philly. Safety Briefing was done by the flight crew but it seemed that they were tired of doing it. Not many were paying attention and I believe a safety video would be more effective. For the value of what I paid for, I'd say it was very much worth it.","A319 / CRJ-200","Solo Leisure","Economy","MSP to YUL via PHL","5.0","1.0","3.0","1.0","","2.0","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Gonzaga","Malaysia","2015-06-22","Arrived on Qatar Airways into Philadelphia from Doha and went on to BWI on a code share flight with US airways express. Short 30 minute flight but all went well. Small plane but surprisingly comfortable. Overhead storage was limited. One flight attendant who managed to serve about 25 people soft drinks. No complaints and the flight was on time","Dash 100","FamilyLeisure","Economy","Philadelphia to Baltimore","7.0","3.0","3.0","3.0","","3.0","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Allan Sweetser","Canada","2014-09-06","Flight UA3789 August 27 2014. Boarded an almost new plane that was in pristine condition comfortable seats (travelling on miles and paid for upgrade to premium seating). Ready for a great flight left on time. The flight crew were terrible there were glares from the front of the plane to the back. Almost no eye contact with customers rude finger pointing. When the snack trolley came by they simply walked past directed their comments to the air in front of them and continued on - likely very few sales there! When coffee and drinks came by they were already past before we could even request a drink (we weren't really asked you see) and we had to call them back to get a coffee. When I went to the toilet the crew simply jerked their finger at me without saying anything and gestured me into a seat that was vacant to wait. They scowled at everyone. By the time we left the plane the people in the seats behind me across from me and the seats near the toilets (I heard them talking as well) were totally turned off by our crew. This was the fourth bad experience I have heard of with United in the past year from co-workers and friends. In fact I have as yet to hear a good experience from any of my colleagues. Also when deplaning they gave out erroneous information. They said that those with connecting flights would have their luggage forwarded and they did not need to collect it. It was wrong in that they do need to collect their luggage to go through customs. Fortunately customs officials were asking people to make sure they had their forwarded luggage. Terrible service. I was flying on miles so the value was great the plane was new and comfortable the experience the pits!","","","Premium Economy","","2.0","4.0","1.0","1.0","1.0","","","5.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Daniel Glesby","Canada","2014-09-06","YWG-ORD-YWG: Got to the airport in plenty of time check in on United App didn't work for me so had to use the kiosk and have by far the United kiosks take the longest to fill out. Line up through security was long and slow due to only one lane being open (obviously not United's fault but still frustrating). United flight to and from Winnipeg are seldom on time and either delayed or cancelled probably about 70% of the time. It was no surprise to me that it was delayed an hour and a half. Ended up landing in Chicago about 2 hours late. On the way home mobile check in worked and the whole experience was positive. Got to the gate and seeing my flight was on time was too good to be true and it was. It moved gates and was delayed 40 minutes. Both flights were on an E145. I knew it was going to be snug so I can't really complain since I knew what I was flying on. Both flight attendants were pleasant. Overall I will not fly united anywhere other than Chicago or Denver and I'm even hesitant to fly United to those cities non stop.","","","Economy","","3.0","2.0","5.0","3.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","David Arbogast","United States","2015-06-21","With a weather forecast of thunderstorms at the time of my departure, I went to the airport four hours early to get on an earlier flight in order to make a tight connection. Despite the fact that there were open seats on the earlier flight I was not permitted to change flights. As predicted, the thunderstorms arrived, delaying my flight 1.5 hours, forcing me to miss my connection. As a result, I had to stay in a hotel at my own expense and get up at 4am to get to the airport for my new flight. When I got to the airport it was buzzing with stranded travelers waiting to check in. The US Airways kiosks were useless because they only accept boarding passes. It was chaos. I was barely able to make my flight. I hope to never fly on Eastern/US Airways or to flight through Charlotte, North Carolina ever again.","","Business","Economy","New Bern, North Carolina to Moline, Illinois via Chicago, Illinois","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","David Greer","Germany","2015-06-20","Ground staff in MUC was ok. Aircraft MUC-PHL was an A330-200, clean, nice leather seats. IFE was very good. Catering for Y class also excellent. Crew lacked happiness, rarely smiled but did their job. Flight touched down in PHL 3 minutes ahead of ETA given by crew on take off. PHL-CLT on A330-300. Aircraft showed its age, but crew was very friendly. ","A330","Business","Economy","MUC to CLT via PHL","9.0","4.0","4.0","5.0","5.0","4.0","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ron Kuhlmann","United States","2014-09-06","SFO-MSP-DEN-SFO. I was pleasantly surprised on all legs by the genuine friendliness and interactivity of the crew. I have often been critical of UA regarding their crew attitude but this was entirely the opposite and made the trip far more pleasant. Due to status I was upgraded to F from MSP to DEN. A nice bonus.","","","Premium Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Kim","United States","2014-09-06","Come on United you need to step things up! While others are proceeding forward since their merger and around the globe I feel that UA has remained stagnant in their old ways. The club in LA is just abysmal with the lack of any proper amenities. My recent fight from Los Angeles to Seattle experienced an hour delay and there wasn't any proper dine for sale option though the flights departure was around dinner time. The service standards were one that provided no less or more of what was to be done. I really wish there was a better alternative to United for Star Alliance members to travel domestically on.","","","Premium Economy","","3.0","5.0","2.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Nick Murphy","Ireland","2015-06-18","Price was the main reason I had booked this trip with US and based on the majority of the reviews I was not looking forward to the experience. How wrong could I have been. Boarded the 5 year old aircraft, an A330-200, on time and in an organised manner. Within 30 minutes crew came through with a drinks run. Wine and soft drinks free, with a fee for spirits. Lunch followed and was very tasty. Small salad, main chicken dish with a nice desert. Nothing spectacular but very edible for airplane food. The crew, all but one, seemed happy and cheerful and interacted with the passengers as they came through the cabin. They came through the cabin with another juice and water run about an hour later and after that we got an expected treat of chocolate ice cream. About an hour before landing in Charlotte we were given a tasty paninni snack and cupcake with an offer of another drink or tea or coffee. The entertainment system worked well and had a good choice of movies. I honestly could not fault these guys with the way they delivered the service and how they made an 8 hour flight fly by!","A330-200","FamilyLeisure","Economy","Dublin - Charlotte","10.0","4.0","5.0","4.0","5.0","4.0","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Glenda Clare","United States","2015-06-17","We were to fly home from Cabo San Lucas on June 8th, to make a connection with US Airways in Phoenix and then on to Omaha that same day. This turned into 2 days. From Cabo, the plane was late by almost an hour. They never mentioned changes to connecting flights nor that we would not make it - we made it to the plane but to our surprise and 9 others they sold our seats to other people. The door was open, the plane had not left but we were not allowed to board. We were told we had to wait and fly after midnight to Dallas and then Omaha the next day. We had to fight for overnight accomodation. We had no clothes - the bags beat us to Omaha. The courtesy counter and the gate people were rude and unhelpful.","","Couple Leisure","","Cabo San Lucas to Phoenix","1.0","2.0","2.0","","","1.0","1.0","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Nathan Yu","United States","2014-09-06","UA977 DXB-IAD ""Businessfirst"". Check in and boarding were smooth professional and efficient. Unfortunately that was the highlight of this flight. Food was mediocre at best. Filet was well done and not done well. Smoked salmon appetizer and salad were disappointing-small in portion and bland. Passed on dessert. Lie flat seats were coffin like in a flat position. Service was spotty. Honestly I can't understand this legacy carrier. Emirates' CEO was right when he said his economy product was better than most carrier's business class. A total disappointment but shouldn't have been surprised. Switching to Emirates in 2015.","","","Business Class","","3.0","2.0","2.0","1.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Spence","United Kingdom","2014-09-06","MAN-EWR 24/8/14 Flight UA80. I have never experienced a flight in which the crew have seemed almost desperate to pick a fight with passengers! I'm sure they were all tired and keen to get back home but aren't they being paid to attend to the needs of passengers? As well as the staff being incredibly surly I was amazed that they chose to serve a chicken dinner at 10.30am in the morning! They can't even use the rationale that they were working on the destination time zone as we were flying to the US and it would have been 3am there! Luckily the food was absolutely inedible so it wasn't an issue in the end.","","","Premium Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ronald Rosenwald","United States","2015-06-17","I am 76 and require a cane to walk, our seats were changed after we had adjacent aisle assigned seats 5 months prior thru our travel advisor. My wife was put 12 rows behind me, I was put into a window seat between 2 bulkheads, I am 6'2"" and 315 lbs - no room and cannot move my feet because bulkheads went to the floor. Tried to get the seat changed at the counter, after 40 minutes, they basically advised me to accept the seat or wait for another plane (to Portugal?). On board the service personnel were in a race to complete service and were somewhat rude to passengers, none of them seemed happy to be working that day. The plane had no video/TV screens and I had no tray available for the poor food service provided, could not even eat the ""meal"" provided. Talked to seatmate and found out his travel companion was also ""relocated"" elsewhere on the plane after they had seats together when they bought their tickets. My wife came up and changed seats with me the last half of the flight, found out that other passengers had their seating also changed at the last minute as well.","Boing 757 ( an OLD one)","Couple Leisure","Economy","Tampa, FL to Lisbon, Portugal via Philadelphia","2.0","2.0","2.0","1.0","","1.0","1.0","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Bannon","United States","2015-06-15","The fight was oversold, both the departure and arrival gates were double booked, and baggage did not show for 45 minutes. This resulted in the travel time being extended by 2.5 hours. Every time I have flown US Airways similar situations have arisen. I do not recommend using this airline unless tickets are half the price of competitors.","","Solo Leisure","Economy","Philadelphia to Denver","1.0","1.0","3.0","1.0","","1.0","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Chestnut","United States","2014-09-06","ATL-ORD-LAX 27 Aug 14 UA3542. United likes to change your itinerary at the last minute. My reservation was ATL to LAX thru Denver when made but when I went to check in I was routed through Chicago. It was an agonizing trip lasting much too long. United doesn't even give you basic horrible airplane music or rerun TV episodes. You have to pay for everything. Bad business. Not flying United for a year or 2. Maybe never.","","","Economy","","2.0","2.0","4.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Cynthia Chase","United States","2014-09-06","Unless you want to have hours of intimate contact with a stranger do not fly United! I am a small women in my 60's. United's seat size just fits me. I was in a window seat when a medium-large gentleman a little round around the edges sat next to me. This man was not obese. He overflowed his seat enough that every time he moved we were shuffled together from butt to knee. I put up with it for half an hour and then excused myself to the aisle. I paced in the back of the plane for an hour. The attendants were serving whatever they serve and saw that I was near hysteria at the thought of returning to what awaited me in my assigned seat. They did find a solution eventually. A United employee was flying coach and they switched me out with him. But the new seat was only 3 rows in front of the gentleman who had been next to me and he had to watch this seat change knowing his size overlapping mine was the cause. These conditions are set up by United in planning an aircraft with seats that are way smaller than the human population of these times. They know this and leave it to their flight attendants to deal. Other airline carriers are tight too but I have heard and witnessed that United is the worst.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Kelsey Weeks","United States","2015-06-14","I will never be flying US Airways again. The flight I originally booked was only supposed to have a 4 hour layover in Phoenix, but I kept getting emails about schedule changes. On the day of my flight I was originally supposed to leave Phoenix for Hawaii at 4.55pm, which was a 8 hour layover. I was annoyed about the changes, but was prepared to deal with it. I then found out while at the Phoenix airport that my flight was delayed another 3 hours! But the nightmare wasn't over, about 2 hours later there was another delay for 1 hour - I was livid. I was originally supposed to arrive in Hawaii at 5.32pm. I'm now arriving at 12am. On top of that my seats on the flight coming back were messed up because of flight changes.","","Couple Leisure","Economy","Omaha to Hawaii ","1.0","1.0","1.0","","1.0","1.0","1.0","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Roden","United States","2015-05-31","Flew MSP-PHL-LHR-DUS and returned DUS-TXL-ORD-MSP. The flights were a disaster from start to finish. First flight delayed out of MSP for 25 minutes. Ok that's understandable. But when we arrive in Philadelphia we are told we will have a short wait until our gate is cleared. This turns into a very long wait and we are on a tight connection. We ask the flight attendant if she could please contact our next flight and ask them to wait. She rudely says no and then offers no further response. When we finally deplaned we asked the agent at the gate if she could please contact our flight. All she did was give us directions on getting to the B concourse. After a sprint to the gate we barely make it on the final boarding call. Thankfully the flight to London was only 25% occupied at most and we were able to stretch out. The flight to DUS was with British Airways and went smoothly except for a slight 10 minutes delay. On the return flight our flight was cancelled with no reason given. We were lucky we checked early and immediately called customer service. They said they couldn't put us on another flight for about 3 hours until they finally caved in and put us on a flight departing in a few hours with Air Berlin meaning we got no sleep. The Air Berlin portion was fine. Anything operated by US or AA was a disaster but anything from their partners went fine. Lesson learned.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Miller","United States","2014-09-06","SFO/IAH/SJO (San Jose Costa Rica) /IAH/SFO in First on domestic Business on the international flights - 737-900 and 737-800 - pleasantly surprised by the service which was almost perfect (only 1 FA on 1 flight was rude when I was forward enough to ask about whether there would be dessert). New lounge at SFO is still pretty bad considering it's a UA hub and supposed to represent the USA to the Pacific Rim but it was adequate (although be warned the bar closes at 10.30pm sharp not so good for those of us on midnight flights). Food on 1 flight also not so great (overdone tasteless steak) but otherwise good - I think they serve starbucks coffee because it tasted so burnt I could only drink 1/3 cup even though we were going on 30+ hours with no sleep by the time we were landing in Costa Rica. All in all we were happy with the flights unexpectedly so given some prior experiences with the carrier.","","","First Class","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Richardson","Netherlands","2015-05-31","I had a terrible experience with US Airways. I took them from Seattle to Amsterdam through Philadelphia. Here's what went wrong: They didn't provide me with a gluten-free meal for all 15+ hours of travel and did not apologize or make any effort to find me something from the reserves I had confirmed online and at both airports that I'd have something to eat and they confirmed both times. If I'd known I would have been irritated but at least I could have prepared! When I asked for water from the beverage cart they wouldn't give it to me because it came with the meal (which I never got) and when I finally got a crew member to stop she didn't answer me when I asked for water but came back 20 minutes later with some. The crew members were extremely hostile and rude. There was no entertainment whatsoever. The plane was a rickety old 3x3 seater which I would expect to take between states but not between continents.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ken Walsh","United Kingdom","2015-05-25","Yesterday I flew PHL to LHR on the day flight departing at 9.35am EST. This very tired old plane needs to be retired pronto as not competitive at all. Sat in row 1 with bulk head in front with a seat used typically from internal US flights not a standard transatlantic seat although seat card indicated being refitted previously plane felt in a sorry state. As I am tall the bulkhead prevented me from stretching legs out at reasonable angle you would normally expect - straight was not possible. Outbound flight to PHL from LHR was with BA and was usual solid service but this was shocking by comparison and not worthy of the fare at all (had this been a night flight I would have walked back off the plane in disgust and gone with any other airline). I urge nobody to pay for Business on this route if with American from Philly until they put the modern seats in. Entertainment is provided by a Samsung ipad like device - which is good but means you put it away when food comes they aslo take them all back way before we landed so did not get to finish two movies on a 6hr flight. Tray table can not come out and sit flat unless I am sat up right - this is a nuisance. I did not like the food one bit. I was at my most happy when I got off the late plane (late leaving as someone left passport in checked luggage resulting in waiting behind 17 planes to take off at PHL) - had sat in useless seat for 8+ hours as we were late.","","","First Class","","","1.0","3.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","TK Hill","Vietnam","2014-09-06","IAD - SAV in August. Flight was on schedule both ways which I gather is unusual. The CRJ 200 equipment designed to be uncomfortable was pretty scruffy around the edges. Non stop on this route is convenient. I fly Asian carriers where I live. The FAs while maybe not as professional as they might sometimes be are always friendly well turned out and exquisitely polite. Those on the flights I take back and forth to the US are even more impressive. So imagine my surprise when arriving at the top of the gangway I was greeted by the assigned FA's not inconsiderable rear end. Have good manners been unbundled from the basic ticket price also?","","","Economy","","3.0","0.0","2.0","0.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Droar","United States","2014-09-06","Aug 26 UA 1683 SFO EWR. On time departure and arrival. Younger crew members more friendly than the older ones. Regular runs through the cabin with water. Captain gave regular updates. Direct TV a nice option. UA hub to hub flights seem to work more effectively than connections especially those through EWR and ORD. Bad weather at EWR causes major problems for all airlines operating to/from there.","","","Premium Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Rogan","Ireland","2015-05-20","DUB-PHL-LAX-PHL-DUB. First experience with US and overall it was good. Good value for money pleasant and engaged cabin crew and the special meal pre ordered on the transatlantic legs of the trip was quite good by today's airline standards. A nice touch on the outbound trip was a mid flight ice cream snack and the complementary wine with meals was also appreciated. Good selection on the Transatlantic IFE but surprisingly no IFE on the U.S. Domestic A321s. Quite a limited inflight menu on domestic flights not much healthy food on offer and by the time cabin crew reached us they were sold out of most food items. Return flight from LAX to PHL was diverted to Richmond due to ATC restrictions in PHL thankfully the DUB flight was held so when we eventually got to PHL we were able to make the connection which departed 1 hour 20 mins late. In spite of this arrival in DUB was 45 mins behind schedule.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Brown","United Kingdom","2014-09-06","My wife and I booked a flight through last minute.com it was really a last minute thing because we had to be in Auburn by the 22nd August 2014. We got a flight for the 21st August which involved a couple of stops. The flight was from Birmingham UK stopping at Newark NJ and then at Washington Dulles then Syracuse (outgoing). First the flight was supposed to leave Birmingham at 09.00hrs that left 3 hrs late due to technical trouble. Got to Newark NJ so late we missed the 14.50 connection to Washington Dulles. They then booked us on another flight from Newark to Syracuse that was leaving at 21.04hrs that never turned up until about 22.30 and because there was a little downpour of rain the flight was delayed it had never left Attica. We went out on to the tarmac to board the plane and was confronted with a plane that looked like something from the Fred Flinstone era. This was a tiny DHC8 turbo prop plane and we were buffeted around like a roller coaster. So for that trip we were delayed for about 12 hours. Not even a cup of tea or a glass of water was offered to the passengers. The way back was even worse we were supposed to leave Syracuse at 19.10hrs on the 2nd September 2014. Next thing you know the rain started to fall again flight cancelled for 24 hours. We had to spend our own money for a one night stay in a hotel. So instead of going from Syracuse to Washington to Brussels to Birmingham we now had to go from Syracuse to Washington to Dublin then Birmingham. I won't be travelling with them again or recommending them to anyone.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Spinelli","United States","2015-05-10","My wife and I decided to travel to Anguilla for our honeymoon and booked our flight through US Airways. Being that it was our honeymoon I decided to call US Airways and find out the cost associated with upgrading our seats. However upon my conversation with the attendant was promptly made aware that the actual flights we were on had changed and our plane was now scheduled to depart and arrive at completely different times. Not only did they replan my arrival and departure times for me but they took it upon themselves to change my seats and not even assign me to two on my return flight. I am not going to say my honeymoon was ruined however when a merge causes a company to become so big they begin rearranging your plans it begins to make sense why they shouldn't happen. On a side note if we switched the situation and decided to change our flight instead we would be paying a $200 change fee and the difference in ticket price each. Not once were we offered an upgrade for the inconvenience or a partial refund for the change of flights which appear to be less expensive. I was previously a supporter of US Air however after learning that they can take it upon themselves to rearrange my honeymoon plans you can bet I am flying another airline for business moving forward.","","","Economy","","","2.0","1.0","1.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Droar","United States","2014-09-01","Aug 26 UA 1683 SFO EWR. On time departure and arrival. Younger crew members more friendly than the older ones. Regular runs through the cabin with water. Captain gave regular updates. Direct TV a nice option. UA hub to hub flights seem to work more effectively than connections especially those through EWR and ORD. Bad weather at EWR causes major problems for all airlines operating to/from there.","","","Premium Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jezrel Sabaduquia","United States","2014-09-01","JFK-SFO. Ground staff at JFK could not have been more helpful. We had a connection to NRT with ANA and our reservation had some issues but it was efficiently solved by the staff and our luggage was directly tagged to NRT avoiding luggage fees despite being on two separate reservations. Flight was ahead of schedule both departure and arrival. Service on United has always been warm friendly and efficient. I'm a big fan of their service and never had an issue. While they are not as polished as most Asian carriers are they are interactive with the passengers and their service makes you feel at home. BOB options were extensive and quality was excellent. They also did frequent beverage runs despite only being a 6-hour flight. IFE system is wonderful the movie choices were great and most of which are recent Hollywood movies. The system was responsive easy to use and the moving map was of excellent quality. Overall a very pleasant flight with United.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Clark","United States","2015-05-10","PHX-PHL-BRU (RT) - Truly decrepit old 757s for the PHL to BRU segments combined with downright terrible inflight service made this one of the worst inflight experiences in my recent memory. Anyone who is buying a business class ticket and 'chooses' US Airways needs their head examined. For those of you who focus on One World British Airways with a LHR connection is a much better choice. That's what I'll be doing from now on.","","","Business Class","","3.0","2.0","2.0","3.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","E J Waldron","United States","2015-05-06","My husband and I were on a leisure trip from Atlanta to Phoenix. Our flight from Atlanta was delayed 3 hours due to ""Mechanical Issues"". Fortunately we flew direct and did not have a connecting flight but there were many on our flight who did. When we arrive in Phoenix there was a delay getting the cabin doors open so we could disembark. I don't know what that was all about. No explanation from crew. On our return flight from Phoenix to Atlanta again a 1.5 hour delay due to ""Mechanical Issues"". We will never fly US Airways again.","","","Economy","","","3.0","4.0","2.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Coles","Hong Kong","2014-09-01","I took a flight from Hong Kong to Newark. Appalling from the moment I stepped on the plane. The staff were very unwelcoming. My seat was behind the exit row which was empty - all the row was empty and seeing as I was sitting between a family who had been split up because of the shoddy seating arrangements we asked if we were able to use the exit row. The response (in an aggressive tone) was no! If you want to sit there its now been designated premium economy its an extra USD 170 each and you can pay by credit card! Note that this in the economy / coach section. The stewardess then made a big deal of slamming down all the dining trays on those seats as if to ""seal off the section"" - it all made for an incredibly unpleasant start to the flight. Aside from the small seats and lack of leg room when dinner came round I politely requested a cup of tea. The cup of tea was passed to me without any milk or sugar. I politely asked for milk and sugar. She stopped - glared at me and snapped - ""well you could have told me that when you asked for the tea"". By this stage me and the family I was sharing the row with were finding the staff so rude it was verging on comical. Then to top it off having spent thousands of dollars on this flight I learn that there is no free alcohol. Don't get me wrong I can go with out a drink for 16 hours but its a small touch to offer an alcoholic beverage as part of the service. Anyway an absolute shambles and I shall not make the same mistake of flying with United again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Blank","Germany","2014-09-01","On July 3 we were bound for intercontinental flight from SFO to FRA. Departure should be at 2 pm and was announced for 6.45 pm. After some more trouble boarding started at 8.15. After a tour on the airfield the plane came back to starting point. At least we departed with a delay of nearly 8 hours. The gate staff was completely stressed with the amendment of connecting flights for other passengers. No customer voucher were given no telephone calls offered no service at all.","","","Economy","","1.0","4.0","4.0","4.0","3.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Smith","United States","2015-05-04","Returning from Cabo San Lucas our flight was delayed by almost an hour. Not usually a problem but we had to catch a connecting flight in Phoenix to Denver. After rushing through the airport we found that we had missed the connecting flight! Ok no worries we were scheduled on another flight to Denver 3 hours later. After waiting for almost 3 hours that flight was cancelled. No explanations just cancelled. The customer (dis)service person at the US Airways counter was rude arrogant and even threatened us with calling the police if we didn't leave the counter. We called his bluff and he put down the phone and printed us two boarding passes for yet another flight another 3 hours later. This flight was overbooked and we were not even guaranteed a seat. By this time I got on my iPad and booked a (surprisingly) cheap flight on another airline no fuss and we were on our way to Denver within the hour. It was just a nightmare day from start to finish but by some wild chance of a miracle we did find our luggage when we landed in Denver. Apparently the baggage handlers do know how to do their jobs. US Airways is unreliable and their people are unprofessional incompetent and downright rude. We will never fly this airline again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Brown","United States","2015-05-01","Flight 747 Seattle - Charlotte - Orlando April 27th. Very disappointing trip. Mechanical problems delays lack of communication no entertainment (except the other passengers). Poor and expensive food choices. Uncomfortable cramped seats. Unprofessional flight attendants. In a country where air travel has become a national embarrassment this airline is certainly doing their best to reinforce that.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Steven Grapperhaus","Japan","2014-09-01","We are a Star Alliance Gold family. We purchased Economy tickets from NRT-IAH-FLL-SCE-IAD-NRT but I later upgraded to BusinessFirst with cash. The cash upgrade cost $1400 each. On the NRT-IAH leg the first thing that I found odd was that the FA literally threw the tablecloth to/at me at the beginning of dinner service. I think he just didn't care because throughout the flight his demeanor was cold. Small things like my wife's request for water without ice were met with the glass of water with the biggest piece of ice in it. The seat was great the food was about what you'd expect at a family restaurant and I'm ok with both of these things but I really had to wonder don't people who pay to fly premium deserve at least not passive-aggressive”service? I guess not. The NRT- IAH departure was an hour late due to weather. We were not able to make our connection at IAH. I bet United Airlines could have helped expedite passengers (through immigration/customs/re-checking) with tight connections. Our IAH-FLL departed while we were waiting for our bags. I informed the UA rep at the baggage claim and he told me they'd rebooked us on the next mornings 06.40 IAH-FLL. I asked if I could get a meal/hotel voucher but he informed me that since it was a weather delay UA couldn't take care of us. We feared that we might oversleep the 06.40 flight because of the jetlag. I called UA to ask for another booking and though there were 4 IAH-FLL flights that day our only options were 06.40 or 20.00 departure. Their website revealed open seats on all flights but the rep explained to me that those were first class seats and we weren't eligible for them. The weather delay on departure was caused by a typhoon. IAH is also known to be quite poor at handling international flights. UA made the decision to sell NRT-IAH tickets with a 1.5-hour buffer nonetheless. Maybe it's my fault for buying it but at any rate rather than stay up all night or lose yet another day with my family we accepted a better-timed flight to MIA. Our business with UA resumed two weeks later for the SCE-IAD-NRT return to Japan we took another carrier for our FLL-MBJ and MBJ-ATL-DTW-SCE trips. I mistakenly placed a bottle of honey in my carry-on which was picked up by TSA at security. I figured that if I couldn't get to my bags I could box and check it. I saw my bags were already gone so I waited at the side of the check-in line and figured I would wait until they announced last call for SCE-IAD. The desk rep soon did so and I politely explained “I'd like to get this in to my checked bags.” The man was the portrait of hypertension and stress. He acted as if the world were about to end. Eventually another rep nicely asked me to go get a box from the store across the hallway and I did and when I came back the stressed-out rep acquiesced and while printing the tape/tags repeated over and over “ The flights boarding/you've got to get on it/it’s leaving.”The flight was just starting to board. I am writing this onboard IAD-NRT. We've decided that we won't fly UA again. We’ll pay more to avoid it.","","","Business Class","","2.0","4.0","1.0","2.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tercon Bojan","Singapore","2014-08-28","This 80 min United Express flight from Nashville to Washington D.C. was on an ancient CRJ200. The window frames were caulked the overhead bins had chipped edges and the seats ripped. The equipment certainly doesn't represent the United brand in its finest light.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Rich","United States","2015-05-01","I traveled from Hartford Connecticut to Washington DC for a 3 hour meeting. I've been in the airport waiting for my return flight for more time than it took me to fly to DC and conduct my business. I endured a perpetual game of delay and cancellation. It was a horrible night after a long and arduous day that began at 4 am in the morning. I just boarded the plane and have to go to work tomorrow morning. The service could not be worse. I will never fly US Airways ever again to Washington DC from Hartford Connecticut. I would've been better off hiring the car service. It may be more expensive but it certainly would not have been more time-consuming and it would've been much more reliable.","","","Business Class","","","0.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Joel Henderson","United States","2014-08-28","My two children and I had a flight booked from Albany to Portland Oregon changing planes in Newark and Houston. I received my first delay notice via email at 10.16 due to late inbound aircraft arrival. The second one came at 4.39 pm while we were at Newark Airport due to same reason however my children and I watched the plane arrive. The plane had tons of cargo underneath. Not just baggage but tons of commercial boxes. Our plane which was originally supposed to take off at 5pm for Houston did not take off until almost 7pm which put us in Houston at 9.30 a half hour after our plane left for Portland. That was just the beginning of our frustration. As I got to the gate and went to ask the United Airline attendant about connections she said ""see the guy down there and he will help you with connecting flight."" She was just telling us what we needed to hear to get us out of her way. By the time I got to customer service at 9.45 United Airlines customer service workers were dropping like flies among a mob of very unhappy people. We are talking 10pm people at one of America's busiest airports. 10.30 I finally get with a customer service worker who gets me food voucher's taxi voucher's and a hotel voucher for a best western 25 minutes away from the airport. She said ""grab some food around the corner"". All food venues were closed. We walked down to ground transportation and were informed only yellow cabs accept taxi voucher's. Finally got a cab and made it to the hotel at 11.30. In short lies and terrible customer service. The cargo was more important than the passengers and the customer service was horrible. I guess I'll never fly United again and given the amount I travel that's a loss for them.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Sobkowski","United States","2014-08-28","Flew from SEA to AMS via ORD on July 12. Both flights arrived ahead of schedule which was welcomed since I had only 45 minutes for transfer in Chicago and 48 minutes in Amsterdam to catch inter EU flight. Service basic but good flight attendants offered beverages very frequently and food served on transatlantic flight was OK. My bags joined me a day later at my final destination but it was not UA fault. As a Silver status holder I still appreciate upgrade to Economy Plus but with new regulations for earning points in 2015 this seems to be harder to get in the future.","","","Premium Economy","","9.0","5.0","4.0","4.0","3.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Bergstrom","United States","2015-04-27","Route from AUS to PHL to CHO returning on AA. Check-in with 2 checked bags went smoothly. I'm AAdvantage Plat. so speed security lines and early boarding. E-190 seats in economy are wide and pretty comfortable for a 3 hour flight. No inflight Entertainment but WIFI is available. New commuter terminal at PHL is pretty good also with a new Admirals Club and large food court. Express Dash 8 flight pretty standard almost on time but noisy and bumpy for the 1 hour flight to CHO. Returned on AA was cancelled with about 3 hours notice rebooked on US at 5am the next day. Went to Airport anyway and received a hotel voucher and spent another night. Early flight from CHO meant no airport shuttle so took acb. CRJ-200 to CLT PSA CRJ seats are pretty decent much better than Mesa not service what so ever even though almost 50 minutes in the air. Connected to a CRJ-900 for the 3 hour flight to AUS. Have taken this in the past with trepidation. CRJ's just aren't that comfortable with no inflight entertainment and no Wifi. 2 Beverage runs and we were almost on time. Us Airways Express really needs to pad their times some more. All express flight seem to take longer in the air than are scheduled gate to gate. Overall they did the job but still prefer AA.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","George Phiver","United States","2015-04-22","Four flights from Phoenix to Philadelphia in April. Nice weather up and down the eastern coast. Flight from Phoenix to Charlotte taxied on the runway for 30 minutes and left 25 minutes late. Two of these flights had another crew on them flying home and they didn't have very nice things to say about their employer. Arrived in Charlotte as my next flight was just arriving ""late"". The passengers disembarked the flight cleaned and we boarded 30 minutes later and left the ground 20 minutes after that. Very little information about what was going on from the crew. Departing Philadelphia the flight boarded on-time but my original seat from what I reserved online was changed at check in and I was moved to the last seats and by a window and next to the engine. It was so loud I couldn't hear my music and had to fly with earplugs in my ears. After the captain figured out that he was on the wrong runway he told us and said there was going to be a delay of 15-20 minutes. When we finally landed at Dallas my flight was supposed to be boarding but after running to the gate the flight had been delayed due to weather and other flights. I had just come from the east coast and checked the weather and I didn't see anything that could have delayed a flight. I don't fly very much but this trip was ridiculous. No matter what the price is I wont ever fly American or US Airways.","","","Economy","","","2.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Frieden","United States","2014-08-28","As I near one million miles with this airline I marvel at the abuse I regularly endure. 1/3 flights have some irregularity in part because I live in a community served by UA Express. Regularly UA cancels flights nearly always on the pretext of weather. The UA rez engine never seems to find me the next available flight despite my Premier Exec status. The last 2 cancellation reported at 4.17 am for a 6.27 departure (SCE-ORD-YUL) didn't see anything available until 8.30 pm with an overnight at my expense. I called rez and got a 1pm departure after a wait list failed. 0 customer care for a loyal flyer.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Aba Meha","United States","2014-08-28","I started off from Seattle to Ottawa. Flight was delayed by more than an hour in Seattle b/c of a ""technical problem."" Then I was stranded in Chicago for hours before I got to Ottawa after 2pm. I was supposed to get to Ottawa approximately at 9:30am. On my way back a week later I got to Ottawa airport at 4am for my 6am flight. We were told flight was canceled due to a ""technical problem"" and I was asked to come back at 2pm. I had to argue with them to get me the 11.45 flight to Chicago. Stated in Chicago for hours then arrived in Seattle close to 6pm. I was supposed to be back in Seattle approximately at 10.30am. To be fare they provided us two $8 (Canadian) food vouchers. However I will never rely on United Airlines to get me to my destination on time and I will never fly with them again.","","","Economy","","1.0","4.0","3.0","4.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Cordray","United States","2015-04-19","Flew in from Pittsburgh to Charlotte on April 15. Flight was late getting in and by the time we got off of the plane and made it to our departure gate we had 14 minutes to spare. They shut the door in our faces when we tried to get on and no one would speak to us. We had two others traveling for corporate with us and they said that our seats were given away. We had to rent a car to get to Charlotte for our corporate meetings that night that cost us $300.00. Manager and customer service very rude. Never again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Smith","United Kingdom","2015-04-16","Flew from Washington to Boston on Economy. Arrived at the airport at 5pm for check in for 6.30pm flight. After several gate changes following a series of confusing announcements in an extremely overcrowded terminal the creeping delays started half an hour at the time. After an hour we were informed plane had landed but due to congestion there were no stands available. Finally boarding was announced at around 8.30pm after which it started to rain. We were then informed there would be a further delay due to the rain. We sat on the plane for an hour then taxied to the runway and waited another hour only to be informed that the flight would now be cancelled due to the weather. It was now after 10pm. On disembarking I was fortunate to be near the front so could be attended to quickly at the customer services desk for re-booking but I later realized others were stuck in a queue for hours late into the night. I was told flatly that all flights were full and overbooked until 10pm the next day. I was told rudely to 'take the 10pm flight or leave it' and as it was due to the weather it was not their responsibility to offer anything else (in fact the weather was just one of the contributing factors for the cancellation - the plane had already been late). I had to push and push to be offered alternative options (e.g. flights to a different airport or with layover etc). Eventually they found a flight via Philadelphia the next morning. I asked for more details and then agreed to be put on the flight only to be told I had taken too long to make a decision and now that flight was also full! I overheard other passengers being rebooked for other morning flights in adjoining desks so I have no idea what was going on. After much persuasion a seat miraculously became available at 11am the next day. Bizarre. I understand that delays and cancellations are not the fault of the customer service desk but they should at least be courteous understanding and helpful to passengers at a stressful time - not dismissive.","","","Economy","","2.0","4.0","2.0","4.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Carole Hoffman","United States","2014-08-28","Left Houston for Milwaukee after four flight delays! Return flight - I was delayed another four hours in Houston without explanation and no vouchers. Next time - American Airlines. Another dissatisfied customer!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Matthew Blackett","United Kingdom","2014-08-28","TPA-ORD-LHR: terrible. I know you get what you pay for but I still expect more than this for what was mainly a transatlantic trip. The TPA-ORD leg was the usual 'bus' service you get used to for US domestic trips but the international leg was beyond terrible. The aircraft was old - decor of a bygone era. The TV screens were the sort I remember for a decade ago - tiny no personal controls. The food was stingy and poor quality (a slab of meat resembling a chicken breast at some time in the past). The cabin crew were surly and long past retirement age (who knows what would happen in an emergency). Surely they could stump up at least one complementary alcoholic beverage like other transatlantic carriers. Next time I'll pay more for a much superior service. This is the budget airline of the Atlantic.","","","Premium Economy","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Jarman","United States","2015-04-16","Flew from PHL to Cancun straight through trip. We were offered one drink for the 3 hours and 45 minute trip. The seats were very cramped and I had a seat directly in front of a bathroom - lucky me with the smells and all coming from the very overused and unclean restroom. We hit ""turbulence"" and the pilot had the attendants in economy sit down. But I guess the attendant in first class was ""safe"" because she continued to serve those in first class. There were no TV's movies and the trip was long and hot at times. I would give them a no star rating. I will not fly US Airways again and from the looks of the other reviews I am not alone in this decision!","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Dela Cruz Arnel","United States","2015-04-12","We booked for a flight to Seattle Washington last April 5 2015. After boarding crew told us that there will be a delay because the plane has some mechanical problems. We waited for almost 2 hours before they decided to deplane us. They told us to rebook our flight we got a flight thru Alaska Airlines at 3.40pm (originally our flight is 6.15am). We spent more or less an hour in the line for all passengers have to rebook their flight. They didn't give us anything for our inconvenience or for messing up our schedule.","","","Economy","","","0.0","1.0","0.0","0.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Sheri Hatt","Canada","2015-04-08","Portland to Philadelphia Feb 22 2015 flight #4437 then #799 to Orlando. Returned March 6th flight #1757 Orlando to Philadelphia then #4437 to Portland. A terrible experience. When booking flights it asks if you are travelling with children which I was yet not one of the three adults that were travelling were able to sit with the child. When we land in Philadelphia we go directly to the gate so that there will be no worries of us missing our flight. The time comes when we should be starting to load the plane and my husband goes and asks when will be boarding and they inform him the gate has changed which they had not announced. Us along with most of the people sitting around us run to the new gate. When we arrive they there is a delay because they have to bring in a new plane once the new plane arrives they have to clean it after an hour they tell us there are problems with the plane. We wait again and they announce the pilot has run out of time and they need to bring in another. Our 6 pm flight ends up leaving at 11.30 pm. When they do start to board the plane the lady starts yelling at everyone to hurry up like we were the reason for the plane being so late. The return flight comes around and I am thinking surely this time things will be better - wrong. We look at our tickets to see if by any chance we will have someone to sit with my son on any of the flights No. Then I notice that on one of the flights I do not have a seat number. I go to the counter and ask what does this mean and I am told I have to check at that airport when I arrive. I ask does this mean I will not be on the flights? Oh no you will be. I get to that airport and am told the flight is full I will have to wait for another flight. I said no I am travelling with three other people my husband child and elderly mother - I then wait for hours in another airport. In the end I did get on the plane. Will not fly US Airways again if I can help it.","","","Economy","","1.0","3.0","2.0","0.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","AJ Bolton","United States","2014-08-28","Paid high premium for last minute flight. Wasn't given a seat assignment because no coach seats were left and only seats toward the front which they charge $84 to sit in were left. Got seat assignment at gate back of the plane. Received lowest Group Boarding number because the gate agent said they order group number based on where you sit. Windows higher middle lower aisle lowest. But if you fly stand by you get to set in premium seats with better group number getting a better chance to have overhead space because no one wants to pay $84 just to sit closer to the front of the plane which gives you a better group number. Other airlines are based on more you pay more you get. Was already paying max for flight way more than rest because time constraints than other passengers. United does not care about their customers gate agents are mostly grumpy. They have some of the shortest leg room of most carriers.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Stoykovich","United States","2014-08-28","MUC-EWR-MUC Aug 2014. Purchased very expensive summer tickets online at Lufthansa.com all the way being led to believe the flight was operated by LH. Only realized it was United after paying the ticket. 1) Pre-ordered special meal not available (although chosen when purchasing ticket at Lufthansa.com). 2) In order to select seats had to go to United.com after purchasing tix at Lufthansa.com. 3) In-flight entertainment had no sound on the MUC-EWR portion of journey. 4) Alcohol on board available only for cash? 5) Online boarding passes not available for either flight - never had this problem with Lufthansa Swiss or any other European airline! 6) EWR airport Terminal C is the worst ever seen nothing to do and bad food available only after the security checkpoint. 7) Check-in procedure at EWR: a huge and completely empty section of United check-in reserved for ""premium"" passengers (for all 12 of them). 8) Economy passengers check in a cellar at ""self-service"" terminals overseen by only a handful of employees slow inefficient overcrowded. If Lufthansa is serious about its Star Alliance ratings they should revise the membership of third-rate airlines.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Robert C Miller","United States","2015-04-06","I had a 4pm flight scheduled from Boston Phoenix last Thursday that never took off until 8 because they couldn't close the passenger door. We wasted money waiting around for our delayed flight and the only compensation we had was one free alcoholic drink on the way over. Then on our return flight they couldn't find my fathers information and would not let him on the flight. He had to pay an additional 500 dollars to board and now has to wait to be reimbursed. Mark my words I will never fly this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Lakin","United Kingdom","2015-04-06","Reasonable experience on recent flight from Philiadelphia to Miami. OneWorld Emerald member so used the lounge which was actually quite good. Flights on time aircraft clean and crew attentive - inflight meal ok. Cannot believe that US airways does not have inflight entertainment come on it's prehistoric! My other slight annoyance was that when I enquired if I could catch an earlier flight (checked in very early) I was told that would be $75 - my flight was full but the earlier one was less full...just appears to be cheap especially as my luggage caught the earlier flight (and I thought airlines tried to avoid unaccompanied luggage!).","","","First Class","","6.0","4.0","4.0","3.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","H Levon","Canada","2015-04-04","Flight 503 March 29 2015. Traveling from FLL-PHX-Calgary. Flight attendants hid from view most of the trip(s) and tried to change seats online and was asked for a $78 fee. Nuts. Same seat area just a different and vacant position. Could not even sit with my spouse. Will never fly with this airline again.","","","Economy","","","3.0","2.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tumey Charles","United States","2014-08-20","I fly 3-5 times a month domestically and internationally. My most recent flight was from Houston Texas to Mexico City. I must say that in 20 years of air travel I have never experienced a flight attendant crew as unprofessional as the crew on that plane. They were very short with passengers! The over head bins were full and they asked that stored our bags under the seats in front of us. I am 6' 2"" the new planes have even less room to fit your legs and feet. Once you bag goes there where are you to put your feet and legs? Keep in mind all I had was a computer bag. I was sitting mid plane in an aisle seat I asked if there was any room up further for my computer bag - ""No if you don't like it the next flight in 3 hrs is less full if you would like me to arrange it for you"". This was the reply in a very threatening tone! A few moments later I watched the same scenario happen to 2 more passengers with the same consequences. Very unprofessional atmosphere! This atmosphere and overall attitude seems to be becoming the normal for United. Flight #431 departed Houston 8.55am arrived Mex City at 11.10am.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Broker","United States","2015-04-04","No food for my children on flight from LA to Philly. Ran out before they got to us could have at least served the young kids first if they're not going carry enough for everyone.I'll drive to Newark or Baltimore before I fly US Airways again.","","","Economy","","","2.0","1.0","1.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","W Simon","United States","2015-03-29","I had 3 flights yesterday. 2 went down for mechanical issues causing the other to become over booked. I drive all the way back to Austin TX from San Antonio to catch the first flight and that's delayed. I told them to put me on the flight that's boarding now and I'm on a plane that's not moving cause of guess what mechanical issues! So much for me making my brothers wedding. Never again.","","","Economy","","","4.0","2.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Mike","United States","2015-03-24","Never again. My wife and I bought seats together for our round trip from Baltimore to Phoenix. Our seats were not honored both ways. Staff were not helpful. On the return trip the gate attendant was eating a sandwich while helping customers. Every single US Airways flight at the terminal was oversold. If it wasn't for volunteers we would have had to wait 8 hours for the next flight home. The plane was dirty and dusty. They don't even provide any free snacks. You had to pay $4 for a tiny bag of peanuts. Bottom line is if you want to sit with strangers possibly not make your flight overpay for snacks and sit on a dirty plane this is the airline for you.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Loomis","United States","2014-08-20","Another cancelled flight! I can't remember the last time a United flight took off on time. Unfortunately I live in Chicago and take them a lot. 2 cancellations in 2 months. They gave me a few points for the last cancelled flight. Big deal - I have to use them on United. United is so horrible that they actually tried to charge me for scheduling a flight in place of the flight they cancelled! Can we get trains to go Chicago to New York? Boston? It would be wonderful just like going from Amsterdam to Brussels to Paris. United has ruined travel. What a mess.","","","Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Arciaga","United States","2014-08-18","I flew a 747 in first class from San Francisco to Seoul Korea. For a 13 hour flight I was expected to be tired when I reached my destination. However I was wrong. When I entered the aircraft I was immediately asked what beverage I would like as well as providing hot towels. The crew were very nice and gave us hand written Thank You notes for my business. The food was better than I expected it to be. They served so many appetizers before the main course that I was full. I was so surprised when they asked if I would like ice cream and customized it with toppings right in front of me! If you were hungry between meals there is a walk up bar that has fruits snacks wraps desserts etc. The IFE had a huge screen and had all the newest Hollywood blockbusters tv shows music and games. The seats were really comfortable as they had the option to put them 180 degrees so that you can sleep (the armrests automatically go down as the bed reclines) and can sleep comfortably for a tall person. They also had plenty of plugs that accepts USA and other countries plugs. The seats have plenty of storage however found it odd that flight attendants won't allow you to stow things under your seat. I slept right after the Meal service and was woken up just in time for breakfast. I couldn't believe that I could actually get sleep on a plane! It was a great experience flying United and would definitely fly with them again.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Tom Cincinnatus","United States","2015-03-24","It seems that US Airways doesn't realize that ""flight"" is not the entire customer experience. The experience begins well before the flight and ends well after the flight. We flew to SFO from PHX this week. We were issued boarding passes and noticed we were in Zone 5. Well since the seats are reserved that didn't seem to be a problem until during boarding a gate agent came to my wife and told her that they were checking her bag ""because there wasn't any bin space left"" and we could go to the carousel at SFO to pick it up. My wife's bag is not large but it does have rollers and it seemed they were ""confiscating"" every bag in Zone 5 with rollers. We boarded the aircraft and discovered there was loads of bin space. I approached the First Class Cabin attendant and said I'd like to retrieve my wife's bag he said ""no it's already gone."" I asked why they were telling passengers there wasn't any bin space when there clearly was plenty of space. He offered a ""well they don't actually check it's just that at about this time in boarding there isn't much space left."" On arrival in SFO we thought well at least as the last bag loaded it'll be the first one off the carousel again we were mistaken. At least 50 bags came off before our bag and not a quick 50 bags. We discovered on our return flight (we returned from San Jose Airport) the same protocol was used by the gate attendant. Our bag was the last carry on allowed all the others were collected and checked. We realized at that point since there was plenty of bin space again that this is a ""convenience"" move by US Air their convenience they don't risk a late ""push back"" if people are seated faster. Of course ""their convenience"" translates into ""our inconvenience."" Why not board 5 minutes earlier? The plane was there all arriving passengers had been off for at least 30 minutes prior to our boarding. Moral of the story - my wife said ""I don't care how much more it is to fly Southwest we're never flying US Airways again.""","","","Economy","","","3.0","1.0","0.0","0.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Liu John","United States","2014-08-15","I only had two to three on-time flights from April to June out of more than 10 flights. My flight from Chicago to PVG got cancelled after sitting in the cabin for more than 3 hours in July. Yesterday my wife and son took same flight (UA835) and got delayed by 5.5 hours. UA staff on board were very rude. I will never fly United Airlines.","","","Premium Economy","","1.0","2.0","2.0","3.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Porfirio","United States","2015-03-19","I am extremely dissatisfied in US Airways customer service. Our flight to CLT from BOS was delayed due to not having a flight crew and CLT was not allowing any flights to land so we were assured that our connecting flight to MBJ would be made. When we finally got to CLT the flight attendant informed us that the flights were ""on time"" meaning their original time as we were in the air heading to CLT so we were not able to make our connecting flight. He was not able to give us any information (which is ridiculous) and we were promised that there would be US Airways staff at the gate. Of course this was a lie we had to wait in a 3 hour line told there were no other flights to our all inclusive resort told to get a hotel that the airline did not pay for we were in line for standby only once we got to the airport at 6 am. The kiosk assistant tried to split the 3 female travelers up heading to a foreign country after we had each paid 870$ to fly together and then found there were 3 seats on the next flight which demonstrates her incompetence. Our luggage was not available to us.","","","Economy","","3.0","4.0","1.0","4.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Cimpl","United States","2015-03-19","Traveled from Omaha to Honolulu with 4 connecting flights total. We had a large family with 7 children. On each and every flight children were put in different rows from parents. We were able to switch with other passengers but with little help from staff. One of my daughters was traveling with an eight year old and a three year old. The children were placed in different rows and seats on a 7 hour flight and told there was ""nothing they could do."" Another daughter of mine had an infant and was twice placed in an exit row being told A) They cannot sit there B) You will have to find someone to switch with. (No fault of their own when they assigned the seats). My daughter was also told on our third flight that they could not gate check the baby's stroller. For what reason? No idea. We travel often and understand there are occasional mishaps. Unfortunately this pattern was consistent throughout our trip. We are hoping not to have to travel US or American again.","","","Economy","","1.0","2.0","2.0","3.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Murphy","United States","2014-08-15","Gate agents are rude flights constantly delayed with no regard to connecting flights and mostly for ""crew availability."" Our most recent disaster was trying to get home to KC from San Antonio. First flight delayed putting us in Houston an hour after our connection was to leave. Had to call to find another flight since they offered no alternate options. Once in Houston the flight out was delayed twice due to ""awaiting aircraft"" a third delay due to ""crew availability"" and at 10pm was finally cancelled conveniently due to ""weather."" Which of course relieves United of any lodging responsibility even though the initial delay which caused this fiasco was fully their fault. Was traveling with my 11 year old son had no access to our luggage and ended up with a $361 airport hotel bill. They did finally do one thing right in the end that I have to give them credit for when they rebooked our cancelled flight for the next day they put us on Delta.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Nott","United Kingdom","2015-03-19","Took a flight with US Airways from JFK to Asheville with a change of plane in Charlotte. Our flight left JFK one hour late the Captain said he was waiting for paper work to be signed. We therefore missed our flight to Asheville the US Airways staff at Charlotte were very rude and could not care less. I had to beg to use a phone to call my cousin who was picking us up in Asheville to let her know what had happened. The agents at Charlotte said there were no seats left on any flights leaving for Asheville that day or the next I asked what should I do they said not our problem and shrugged their shoulders. I went to the desk and asked for a refund for the Charlotte to Asheville part of the trip and they cancelled my return flight as well.","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Frankeny","United States","2015-03-09","We recently travelled via US Airways to St. Lucia Virgin Islands. Our return flight home was routed through Charlotte N.C. Here we were scheduled for a 3 hour layover plenty of time to get through Customs and Immigration and re-check our baggage for our final destination. However the plane was one hour late in boarding in St. Lucia. Upon our arrival in Charlotte we were told there was no gate open for parking at the airport so we waited on the tarmac for a half hour or so. Then we were told there was no ground crew further delaying our de-planing. Once at the gate we were told that Customs was backed up and we were made to wait for another half hour on the plane. At this point we had 1 hour left to get through Customs and Immigration re-check our baggage and run to our gate actually only 45 minutes as the plane cannot be boarded for the last 15 minutes before take- off. My husband had TSA pre-check on his ticket however I did not. I had to go through a very long security line. My husband went to the gate to notify our plane that I was on my way - hurrying. Just as I finally ran to the gate (just at the 15 minute before flight mark) the flight attendants closed the door to the gate and would not allow me to board. I begged as there was still 15 minutes until take off they would not budge. We went to the ticket counter and were told that it was the last flight out and that there were no flights available the next day. So with no way to get home we rented a car drove all night and arrived back home 8 hours later without our baggage. We were met with rudeness and a complete lack of sympathy from customer service when dealing with the airline. By the way our flight from St. Lucia was to have meals available for purchase however by the time the attendants reach our seat in the 19th row there was no food left. We had not eaten all day.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Lyttle","United States","2014-08-15","I had to fly for business to Springfield IL. United offered the best deal on this flight. We flew from Orlando to Chicago on an Airbus A320. Exit row very comfortable nice staff. Flight out of Chicago was delayed 3.5 hours but staff handled it well. After the delays we had a hydraulics issue and had to return to the gate. The flight attendant on board the CRJ-200 aircraft was phenomenal and helped us with anything we needed. She was very professional and great at helping us arrange things for arrival in Springfield. This was my first time flying United and even though the delays were outstanding staff were wonderful at handling it.","","","Economy","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Smith","United States","2014-08-15","I was flying CVG-ORD-LHR. Had an onward very good flight to Mumbai with Jet Airways. CVG-ORD flight was alright. Small aircraft not much of a problem as it was a short trip. It all started once we reached Chicago. After landing we waited in the aircraft for more than an hour. I reached my gate and asked the United staff about my plane. They clearly said that it was on time. So I go eat and come back and my flight is cancelled! I asked the same staff member again and she says I have to contact customer service. They tell me that there is another flight in 2 hours and they will transfer me. Told there are only middle seats in the middle row left! Th4 flight was delayed by an hour again and I was sure I would miss my connecting flight. Onboard the seat was very narrow no leg room and me being a vegetarian my special meal did not get transferred onto this flight. The staff were rude no smiles and hated being even asked for water. The entertainment was the worst I have seen! 4 channels 4 fixed movies one on each and they all start at the same time. Absolutely no value for money. As we finally after 8 hours land in London I had just 25 mins to go from Terminal 1 to Terminal 4 to catch my next flight so ran throughout no option and was one of the last people to catch the plane. I will never fly United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Willows","United States","2015-03-09","Seattle to Phoenix round trip. I was nervous about flying with US/American Airways after checking on this site there were so many poor reviews. When I got on the flights which weren't late or delayed by mechanical problems it was just like most other US domestic airlines I've flown on. The planes might have been a little old but they looked to be in about the same condition as a lot of other commercial carriers. Seats didn't seem to be any less comfortable leg room was average. Probably the biggest downside was that there was no inflight entertainment but they were only 2.5 hour flights so reading a book or playing a game was fine. The crews were nice not overly friendly and the pilots gave a few updates during the flight (both ways) which I always appreciate. I did notice that they didn't mention which baggage claim to go to at the end of either flight which would not be convenient for people that don't just do carry-ons. I'd say overall it's pretty comparable to most other airlines.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Brandt Kertz","United States","2015-03-04","My experience was horrible. My flight coming home to PHL was canceled due to not enough crew members (as the email says). So then they tell me to do stand by for a few flights in Denver which I do. I was at the airport at 7am on a Sunday. All of the stand by fell through so they booked me a flight for 4.05pm to Charlotte n/c and then on to another plane to go to MDT Harrisburg. Everyone boards the plane at 4.20 and we just sit there didn't even move away from the door. Pilot comes over the loud speaker and says they are waiting for paperwork and that their computer system is down. The flight finally left at 6.35pm and arrived in Charlotte at 11.15. The flight ran out of food and only had chips left and when landed everything was closed in the airport so no dinner for me! Missed the connecting flight by almost an hour. So finally at 2am Monday morning I have a flight booked for 9.55am to go to a different airport because they couldn't get me to the other one until Tuesday! I wanted to change airlines but they said I could not get my checked bag back from them which was checked in Denver and at that time I made sure to get my bag switched to the new flight and they gave me a paper saying it was. They ran out of hotel rooms to give out and they said I can either pay for it myself of sleep at the airport. So I stayed at the airport. When I finally landed in Newark NJ my snowboard was not there and is at a different airport which I now have to wait to be shipped to me. If you want to not make any of your flights and waste a bunch of your time and money then I suggest using US Airways. I am now home at 3pm Monday when I was supposed to be home Sunday at 12pm.","","","Economy","","","3.0","1.0","1.0","0.0","","","0.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Porter","United States","2014-08-15","I was flying recently from Lincoln NE to Chicago IL. This flight goes back and forth between the two cities multiple times per day. The Lincoln airport also houses Delta and only has four gates so it is very small. The first flight left Lincoln and made it to Chicago with no problems. As the flight was coming back to Lincoln from Chicago it was diverted to Kansas City MO in which the staff members told us that it is too ""foggy"" to land in Lincoln. What was upsetting was that our flight was delayed three hours and there was not any fog in the area. In fact there was partial sunshine the day of our flight. The staff did not even apologize or attempt to assist the customers who had connecting flights in Chicago. Once on the aircraft the flight attendant was very rude and demeaning. For example we were at the back of the airplane and we did not even receive a beverage before we landed in which the flight attendant told us that we did not need one because she ran out of time.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Susan Mika","United States","2015-03-04","I was very much surprised and disappointed on my recent flight from Paris France to Philadelphia. I have never seen stewardesses act the way they did on this flight. I am an American yet most of the passengers were European. First off there was a language barrier. Some of the French passengers were sitting in the wrong seats. The stewardesses were telling the passenger to move. When they seemed confused these airline employees started to become very rude telling the passengers that because of them the flight was going to be late. I have never witnessed such disrespect on the employees part I decided to just remain in my seat and do as told not wanting to experience their wrath. No such luck My husband and I were dozing when they passed out ice cream. I couldn't find a spoon with the container. Not wanting to ""bother"" the stewardess I started to eat the ice cream using the lid as a spoon. The stewardess passed by and took the ice cream from my hands and took out the plastic spoon that was contained in the lid. I jokingly said ""sorry I couldn't find it"". Her abrupt response was ""you should have-they made an announcement where to find the spoon five minutes ago"" I could not believe my ears. I didn't even bother to tell her that I did not hear the announcement due to the fact that I was sleeping. I have traveled with many airlines and have never witnessed this behavior before.","","","Business Class","","4.0","2.0","1.0","4.0","4.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Chavin Suzanne","United States","2015-03-04","Avoid at all costs. Monday my flight was canceled and given notice only minutes before I was going to leave. They then booked me on a flight the next day the last flight out of Cancun for the day. We had to purchase another night at our hotel at my own expense. Then I decided to go online and I found an earlier flight so I called the airlines and they put me on the earliest flight out of Cancun. My plane was second to take off on the tarmac when the pilot announced that a warning light was going on and that he needed it to be fixed. He proceeded to pull the airplane off of the active runway to get a hold of maintenance 20 minutes later announced that we had to return to the gate. But another plane was already at our gate so he pulled as close to the gate as possible so a bus was brought to the plane we got off on a bus and went back to the gate. Two hours later we got back on the bus and back on the plane. So now my flight was four hours late and of course I missed my connection in Philadelphia. When we got off the plane in Philadelphia they were very nice and they already booked my connection on a later flight to Milwaukee. Flight was supposed to leave at 8.30 but of course it did not leave at 8.30 because they did not have a crew for that particular flight. We finally took off at 11.10pm that night. No apologies from anyone all the crew said was we've had a long day too we were delayed for three hours so all of us are tired. Not what I really want to hear when I'm getting onto a flight. I have traveled all around the world on numerous flights and occasionally I have encountered weather delays or minor maintenance problems so I'm used to that but never ever have I experienced three flights all with issues unbelievable. I will never fly them again.","","","Economy","","","1.0","3.0","0.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tracy Willner","United States","2014-08-15","My husband myself and 3 year old was supposed to fly out the 12th of Aug at 6.10pm. Our flight was delayed 3 times. Then we were told now we had to stay the night at Richmond airport or at O'Hare. We had a choice. We decided to just go home and come back to the 7.45am flight. We got the airport at 6am and was told our flight was delayed until 9am but our connecting flight took off at 9am. So at this point we had no flight out of O'Hare. The airline told us we could sleep at O'Hare on the floor for 7 hrs and couldn't promise a flight out. We did change to American Airlines but did have to wait 5 hrs for that flight. We slept on an airport floor until we left. But no issues after we got off of United.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Whis","United States","2014-08-15","Flew from Dulles to Brussels on what was described by crew as ""a better option than Dulles to Newark to Brussels"" and then were left in Belgium with no baggage and no attempt of help from United. We ended up going to Morocco from there and were helped by both Air Maroc and the Belgians. On the way back to the U.S. we were then bumped from our flight due to United giving away our pre-booked tickets to another family. They then complained to us that we were late when we were in fact 3 hours early.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","David Visser","United States","2015-03-04","US Air has become a disaster zone. First they switched our aircraft and seat assignments without any notification giving us poorer locations. Then no online check-in was available in either direction resulting in chaos at the terminals. The self-service kiosks for one airline wouldn't accommodate the other. (American doesn't recognize US Air confirmation codes and vice versa). Our outbound flight was delayed by an hour to load late cargo. (Why should cargo be given priority? The plane wouldn't have waited if we'd been stuck in a traffic jam or overslept). Onboard the premium economy seats were hardly bigger than standard seats. The earphones at $5 were defective and the jacks in the seats had poor connections. Food options were a joke and the new credit card system does not provide a receipt. Customers were told to go online if they wanted one. Really? All the same check-in problems occurred on the return flight. Then we had to move to a different gate because the plane was (guess what?) delayed. Cargo perhaps. No restrooms on the same level as this new gate and no other services. Then all the same problems with inflight food and entertainment. On landing the crew forgot to ask passengers to fasten seat belts put tray tables/seats in their full and upright position etc. No one came through the aisles checking. And at no time during the flight did the captain or ""flight deck"" welcome passengers or comment on anything. We suspect this is all the result of unhappy people working in an unhappy environment. Stay away if you can. We have vowed never to fly American/US Air again.","","","Economy","","","2.0","2.0","2.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Bullock","United States","2015-02-24","US Airways flying out of Charlotte NC to Greensboro seems incapable of being on time and/or not overbooking. For the second time I missed my connecting flight in CLT to GSO because US Airways was delayed by two hours from my origin in Orlando. No explanation given but I am 100% sure weather had nothing to do with it as all was clear in Charlotte and Greensboro. The remaining three flights that evening were all overbooked. This is what happened before and I ended up waiting around trying to get on a flight all night only to be shuttled to a hotel to spend the night and hopefully get a flight the next morning. I wasn't going to do that again as GSO is only a 1.5 hour drive so I rented a car and drove home. Were they willing to reimburse my rental? Of course not instead they offered a voucher. Terrible customer relations.","","","Economy","","","3.0","3.0","2.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Stephenson","United States","2014-08-15","Horrible experience on a Tuesday night flight United flight delays because of some rain from Charleston WV to Chicago caused me to miss flight to Memphis. United only rebooked flight the next day. No offer to put up in hotel. Had to stay in the airport and just sit for 9 hours waiting on the next flight (which got delayed too). It took over 19 hours to go from Charleston to Memphis. I should have taken a Greyhound bus it would have been much cheaper and faster. Horrible service they simply don't care. Never will fly United again.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Gallo","United States","2015-02-24","Feb 17 flight 646 from PDX to PHX. On the same day I took flight 489 from PHX to PIT. I decided to fly US Airways PDX to PIT in February as the connection was in PHX and I was pretty sure PHX wouldn't have weather-related delays. I regretted buying my ticket after I started reading reviews about US Airways. And I was expecting the worst when I flew a couple of days ago. To my surprise it was actually really good. Both flights were early both planes had clearly been updated and were clean and comfortable. The flight attendants were attentive friendly and helpful. On the first flight which left PDX at 5.20 am the FA was careful to not wake people up while also serving those who were awake. When people woke up later and asked for things the FA served them breakfast and drinks with a smile. Breakfast was great - steel cut oats with fresh fruit dried fruit nuts (I don't like eating a huge eggy breakfast early (which was also offered) in the morning and appreciated this healthy choice). The two things that were disappointing about the trip was t he lack of space in first class on the 319 and the lack of entertainment system on a longer flight (4 hours). With regard to the seat when the person in front of me reclined I couldn't use my table and the seat was less than a foot from my face. I had to ask the passenger to move her seat which she was gracious about. But I thought that it was less space in first class than I get on some airlines in coach.","","","First Class","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Kandace Young","United States","2014-08-15","My husband and I went to Cozumel from Dallas and back with United. The night before out flight I tried to check in and on one of our flights the only way to get to claim seats was by paying 40$ per person. Ridiculous as I had booked the flight months ago. Departing there was a 40 min delay due to ""lack of personnel"" but as we were boarding the pilot came on saying there was no reason for the delays and that the crew were all there. On the way home the same issue of not being able to claim seats without paying. Then on the way home we had a delay once again from Houston to Dallas. The first delay was due to ""awaiting aircraft"" and it was 50 min then we boarded the plane 15 mins late due to delayed customers then a final delay of 45 min due to operations. Absolutely ridiculous especially as I paid 100 dollars more for an earlier flight.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tercon Bojan","Singapore","2014-08-15","Flying on this United Express service Embraer RJ 135 from Houston to Nashville was a very claustrophobic experience. Being 190cm when I walked in I had to seriously bend over for the ceiling is very low. The 2-1 seating configuration is a good indicator of how small and narrow the cabin really is. All-in-all felt like flying in a cigar tin can. These regional jets are not my favourite yet they seem to be getting more prevalent in the United network.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Thompson","United States","2015-02-18","Flew US Airways as part of a round trip First Class Flight specifically targeted to try BA's A380 out of IAD and be on one of the last 767-200 flights before they retired the fleet. First impression at OMG in the morning in Orlando I went to the First Class check-in for my International flight. Instead of being helped I was told to use a machine which frankly was confusing and when I asked for help I got an agent rolling her eyes and loudly expelling air. Really? Off to the gate and onto a 757 in the Intl config. Seat was decent crew was experienced and the gentleman working first knew his craft well. Came to take drink orders for me and the person next to me set the ""snack basket"" between us. Changed to a PSA operated CRJ900. Brand new with the new plane smell. Nice for what it is and in the inflight service was ok. Return from IAD to CLT in a CRJ900 operated by Mesa. The plane was a train wreck and smelled like urine. The FA's served F class to death but no one in coach even got a glance. US Air lounge in CLT lots of dark wood and Fox Noise on the TV's. Last leg to MCO on one of the last 767-200's. Flight late to gate then an hour delay. FA's very senior polite and knew how to do the job. US Airways can be good or horrible you never know what to expect.","","","First Class","","5.0","3.0","4.0","3.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tercon Bojan","Singapore","2014-08-15","First class on this new 737-900 seems to have more leg room than what I recall from the old first class. Add to that the comfy seats and the experience is quite OK. This 3+ hour flight from San Francisco to Houston had a much improved service - the United staff finally seem to be having some fun and are proud again of their airline. It shows. Besides the service the meals have also improved. There are more healthy choices such as a salad with grilled chicken and fresh toppings chicken wrap and the likes. And then there are those sumptuous warm chocolate cookies that they serve at the end. This flight had not IFE so I resorted to using my iPad and paid for the very inexpensive inflight wifi service. I was shocked how great the wifi onboard worked and for only $2/hour. This is a game changer.","","","First Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Dolik","United States","2015-02-12","I was stranded overnight in Phoenix on superbowl weekend. I am supposed to be a preferred customer. My flight was cancelled ""due to weather"" which means all the passengers must sleep in the airport as all hotel rooms are booked in Phoenix for the superbowl. They passed out pieces of paper offering ""discounts of about 20%"" on hotel rooms that were not available. I received a standby ticket for the next day and there is no guarantee I will get on as the superbowl passengers are leaving tomorrow as well. Poor planning on their part does not constitute an emergency on my part. No voucher were issued since they claimed they could not control the weather. There are absolutely no hotel rooms here and absolutely no flights out of here at all for apparently several days. US Air is an avoid at all costs.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Smith","United States","2015-02-12","Every time that I fly US Airways there is a maintenance issue. In Philly we were on the plane for three hours while tech support troubleshot the navigation system. The last time we boarded the plane when it was time to push back from the gate there's a maintenance issue. The markers that align to show the cabin door has been properly closed were not aligning. We were asked to return to the terminal and wait for the off site maintenance to come check it out. Forty minutes later we were allowed to board again and were able to successfully take off. We arrived to Charlotte at 9.35 which gave me five minutes to make it to my connecting flight on the opposite side of the airport. Never Again!","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","David Hunt","United States","2014-08-15","I have been flying JFK to Dulles now for 4 weeks on the Friday 2.29 departure. It has never left on time and is generally 1 hour late. On Friday 8/8/14 it left 3 hours late. On two occasions the problem has been mechanical. One time because we needed to put more fuel on as we were given a new flight route. 140 mins longer than originally planned. I guess we were cutting it close before the re-route. All in all it is a bad flying experience. Their tag line should read ""you would be better off driving"".","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lin Jing","United States","2014-08-15","My wife and son took United Airlines this summer back form China and transfer in Newark airport. The connection flight and last flight of the day was cancelled due to thunder storms. During the time they waited for their next flight United Airlines did not provide any accommodation they has to sit in gate area seats the whole night until next day. A horrible experience.","","","Economy","","4.0","3.0","2.0","2.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Alexnder Youngblood","United States","2015-02-06","I have traveled with US Airways many times as I live in Asheville NC and the closest major airports are CLT and ATL. Therefore whenever I travel I almost only fly Delta or US Airways. Most recently I flew from CLT to CUN. Although the 757-200 had winglets and the fancy new AA paint job that could not make up for the dissatisfaction I experienced during flight. My seat was very uncomfortable and the cabin was very very dated. There was NO in flight entertainment (not even from the clunky overhead screen). The staff were decent but nothing spectacular. On the way back I flew on an A321 but it felt similar to the 757 I had flown on to CUN. I have flown on every type of plane in the fleet and every plane has this sort of feeling with the exception of the A330 (note: the A330 fleet still feels average when compared to other airlines but is better than every other plane in their fleet. The 767-200s in their fleet are horrible and the A320 family in their fleet is relatively shabby. Regional jets are what you would expect from a regional jet. Overall a horrible airline and as soon as I move out of Asheville to a larger city I plan on using another airline.","","","Economy","","","1.0","3.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Moore","United States","2015-02-06","Flew to Manchester UK. First leg (delayed). Second leg (PHI to MAN UK) we all get on the plane after slight delay and the pilot comes on and says ""We have to replace to doors on the front undercarriage - we'll be here about 15 minutes"". For the next hour we hear every 15 minutes that we will be on the ground for another 15 minutes. Finally we head for the de-icing stand. The pilot tells us that the plane had been standing at the airport all day and it would take extra time to de-ice. If the plane had been there all day why hadn't they taken care of the maintenance and got the plan de-iced before the scheduled departure time? Rest of flight is routine until we get to Manchester when they can't seem to get the jetway to roll up to the door. Come on people how hard can it be? So we have to wait for them to find some steps and we deplane onto the tarmac. Glad it wasn't bucketing with rain. On way back they book us onto a cancelled flight and don't tell us our connection is cancelled until we get to Philadelphia. What's more they think everything is cancelled for Tuesday too and they don't care! Customer service reps weren't even apologetic and certainly weren't interested in helping us get home. So we run over to the departures board and find jetBlue still has flights and we manage to get on a jetBlue flight. Re: Food. They served dinner at 11 O'clock at night - really? All you want them to do at that time is turn the lights down so you can try to sleep. Didn't eat it but it left the cabin smelling like a Russian cafeteria Then they served a pathetic breakfast just before landing when a decent breakfast would have been welcome. Totally ill-conceived. Re: Cabin crew: Perfectly acceptable. Did have an odd situation where the crew member asked me what I wanted to drink and then disappeared without a word (or a drink) and I had to ask again when they went by later but they brought me my drink quickly after that. It was the service desk that causes me to rate Staff Service as poor. Re: Entertainment. Overseas flight had seat back screens but the range of selections was very weak and the screens themselves were very bulky - they were touch insensitive screens.","","","Economy","","","3.0","2.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Nijjar Parminder","Canada","2014-08-15","Horrible experience flying with United Airlines. From Calgary to Orlando two flights and no snacks provided. My kids were so upset not having any entertainment. TV did not show any channels unless you pay with your credit card. Snacks only if you pay. Missed a connecting flight and delayed due to weather. Waited in line for 3 hours and then boarded. Still no complimentary snacks provided to passengers. No taxi voucher provided due to missed flight. I had to pay more than $200 USD to taxi and I stayed in hotel for only 5 hours. Cost me more time and money to stay for those 5 hours. When I went to board the flight I was told only 2 members of my family could board they did not have space for all four. Options I was given was to connect to flights to different cities which would cost me more time. Paid over $160 for baggage. I will make sure no one in my family fly with this airline.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Marcela Martinez","United States","2014-08-15","The second time United Airline had failed me. The first was on October 2013. This review is about my last flight in August 14. I was flying from Houston Texas to LAX. There was a storm near Texas and we were delayed about 2 hours. I understand there are natural disasters out of the airlines control. The problem is how these situations are handled. First one of the flight attendants seemed annoyed by people asking if they could use the restroom and get some water. The other flight attendant was very nice and she tried her best to accommodate peoples needs. Once we were in the air they started selling food to people about an hour into the flight. I have a gluten free restriction and they had very limited options. I wanted the cheese plate with grapes and chocolate and they sold out! That was pretty much my only option. Finally we arrived to LAX 2+ hours late and the gate didn't work. So we waited once again to be let out. Finally it was time to go get my luggage which was taken from me in Texas because there was no more room for my bag. I was the last one on the flight because they had a computer glitch and they couldn't find my seat. It took them about 20 minutes to fix the problem. They didn't tell me if I should wait by the door or go to baggage claims once I arrive at LAX. Once I arrived at LAX I tried asking about my luggage but there was big lines to talk to someone. There seem to be many other problems last night. Finally I asked one United flight attendant and with an attitude she told to go to baggage claim. I told her nobody had explained to me where to get my bag and she was annoyed with my questions. I had flown in other airlines were my luggage was given to me once I exited the plane! It was a legitimate question. Once I was in baggage claim they had about 5 different places two pick up luggage. 3 out of the 5 screens was broken. I asked another Inited employee where I could get my luggage and again with an attitude she said ""Obviously it's right there can't you see it?"". I told her their screens are broken so no I can't see it. Most United Airline employees are rude disrespectful and not helpful. They seem to hate their job. Unfortunately this is the 2nd time I have such a horrible experience with United.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A B Mannes","United States","2015-01-21","Because I travel professionally from PHL I am stuck with US Airways as they have a monopoly on most domestic non- stops from here. This week alone on three separate flights customer service: 1) Refused to seat me with my wife on the same reservation as I was placed in a choice seat (ADA accommodation) and she would've had to pay $89 each way for the upgrade (one row up) or sit separately. Yes this was after I informed then it was due to an old line-of-duty injury they didn't care. 2) Refused to waive a $450 difference for a flight two hours before the flight I was booked on even though the requested change is because of an impending snow storm starting when the flight I'm booked on is leaving. 3) Charged bag fees to Cancun Mexico even though it is an international flight and they don't charge fees for every other Mexican city they fly to.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Spencer","United States","2015-01-19","We flew from Brussels to Philadelphia. Before we even took off the pilot announced we might have to stop to refuel which would delay our flight by an hour. That being said the plane was miserably small and old. The air conditioners were so loud it was difficult to hear announcements or talk to flight attendants. We had to stop in NY for fuel which delayed our flight by an hour and a half. We landed in Philadelphia at 3.10. At least 20 passengers missed their connecting flights in Philadelphia including ourselves. We were supposed to have a connecting flight to Nashville at 3.45. When we deplaned they already had new tickets printed for passengers who would be missing their next flight which was nice. The new plan was to leave for Charlotte at 5 and then catch a connecting flight to Nashville. It took them an hour to retrieve our luggage from the plane and another 20 minutes for us to get through customs and security. We rechecked out bags but they didn't ask us for any additional information just took our bags and said we were fine. The gate number for Charlotte on the ticket they had just printed was wrong so we almost missed that flight but made it just in time. We got to Charlotte and boarded for Nashville without any glitches. When we boarded for Nashville we sat in the plane for 30 minutes after our take off time. No one said why. We finally got to Nashville and our luggage had not made it with us. They said it was still in Charlotte. They are supposed to be delivering it some time today. We'll see.","","","Economy","","","3.0","2.0","3.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Susan Gibson","Canada","2014-08-15","Calgary Airport to Houston (George Bush) on 31st July 2014. Connecting flight from Houston (George Bush) Airport to Orlando. Returned on 11th August. Orlando to Houston Houston to Calgary. What can I say but after reading such dreadful reviews before our trip I should have listened and gone with another airline! We experienced the worst service ever. Delayed flights once they told us that the wrong plane had been sent. How do you send the wrong plane. 100 people too small. Miserable gum chewing flight attendants that looked like they'd just crawled out of bed. Nearly bumped off one flight altogether and the staff couldn't care less. We even had to pay for inflight entertainment. I seriously don't think they even care if no one wants to fly with them again.","","","Premium Economy","","1.0","4.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Eddy","United States","2014-08-15","UA 511 SEA-IAD. I am United 1 K but increasingly moving my travel to Delta and other carriers. UA has tanked since its merger. Bad experience started at check-in who incorrectly told me I could not through-check bags to KBL (eventually she did) and then berated me. Plane was tired no internet minimal entertainment. Also minimal food in first class but I'll give a pass on that.","","","First Class","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Sophia Demasi","United States","2015-01-19","Just completed a business class flight from PHL to Rome. Flight was less than average at best. I have taken many business class flights on other airlines so I have a sense of what should happen. When arriving the attendant did not greet us. She just threw the menu our way and said to give her our dinner order. They served me my on board champagne but forgot to serve my partner. When we inquired the attendant said to wait a minute as he was doing a 'head count'. Partner ordered the steak but was given the fish instead. They apologized and said to wait 20 minutes for the steak. When it finally arrived it was blood red and inedible. If you ask me they do not have enough help on board. With 32 seats in business I saw only 2 attendants. Etihad and Thai Airways have double that for the same number of people. The new business class seats are made for men. It is not possible to put your foot on the foot rest without adjusting the seat back. This airline needs to step it up. Suggest avoiding if at all possible and certainly do not pay the premium cost for business class.","","","Business Class","","1.0","4.0","2.0","2.0","4.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Richard Wilson","United Kingdom","2015-01-19","Flew SJU-PHL first class. Had to make BA connection in PHL but had best part of 2 hours. Plane was late in and when we were all loaded we waited around for no obvious reason. It transpired that one of the maintenance crew had gone off with the plane's log without which it couldn't fly. Plane (757) itself had been repainted in the new AA livery but inside was very old and tired. First class seat quite comfortable but the cabin was dreary - as was the service. Grumpy and unhelpful flight attendants. Unable to give me any help about my connection in PHL and I was told to ask when I got there. Landed just before 6pm. As they didn't use the front door it took a while to get out. Then they announced that the agent was only providing information to passengers with connections before or at 6pm - basically people who had missed their flights and not those (like me) who had an outside chance of making it (if I could find the plane). I asked another agent whose terse reply was ""If it's a BA flight I don't know"". Great Thanks. Well worth letting US Airways into One World wasn't it? Found it and made the flight to LHR. BA infinitely better. US Airways is like the sort of airline you'd expect to find in a Third World country.","","","First Class","","3.0","3.0","1.0","4.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Kay","United Kingdom","2014-08-15","Houston - Indianapolis - Houston. Both sectors on an Embraer 145 aircraft that had some of the hardest seat cushions I've ever experienced. Not much in the way of service considering it was a two hour flight but then again there is not much room in these aircraft. Overall basic but on time.","","","Economy","","7.0","1.0","3.0","1.0","0.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Eric Stombaugh","United States","2014-08-15","United Airlines needs serious work on maintenance pilots and air crew. I fly (or used to up till now) about 6 times a month for the last 6 years. I can count on 1 hand the number of flights that actually left or arrived on time. There were crew issues (I sat at the gate with the plane present for over 1.5 hrs waiting on a crew from another flight to show up). There were maintenance issues (we are on the plane which was late showing up in the first place supposed to leave at 8.50 plane shows up 9.20. Load the plane by 9.40 sit at the gate because main door would not indicate sealed until 10.15 then cancelled flight. Wait over 12 hours for a new flight). Pilot issues (plane late arriving again after 2 hour delay pilots get on load plane plane pulls out of gate then returns to gate. Pilots leave flight their hours are up. Time used while sitting at gate on phones not flying). If I'm late by 1 minute the door shuts can't get on the plane ok my fault. I sit waiting for over 12 hours because the plane has issues suck it up not even a sorry.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A B Mannes","United States","2015-01-14","I'm a former law enforcement officer with a knee injury. Unfortunately as I live in Philadelphia I fly US Airways as they have a near monopoly on long non-stops out of PHL. I fly every month and am always accommodated through the ADA into the bulkhead seat for the extra legroom as I'm 6'3"". On the rare occasions that my afraid- of-flying wife is accompanying me she has (since 2009) been accommodated with me in the next seat as a courtesy. Last week I booked two trips one for a conference and one vacation that my wife is accompanying me on. On my customary call to US Airways to get my ADA accommodation (because there's no way to do this online when you book the seats) I was told that my wife would have to sit separate from me or I'd have to pay for the ""choice seat"". When I explained to the customer service agents they all stated that there is nothing they can do for me as all they had to do under the law was accommodate me and my wife had to pay the fee. I fly at least 12-20 times a year with US Airways and they'd rather offend me by making my wife pay a fee to sit in the disabled row next to me for a lousy $52 each way? The mere principal here is rude. The shame is that I'm stuck with stops if I switch carriers but am considering doing so immediately. Southwest is looking better to me every day and the minute JetBlue comes to PHL I'm taking all my business there.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","John Geoffrey Pierson","United States","2015-01-14","December 27 BOS to MJB and return on January 3 non-stop flights which operate only on Saturdays to Jamaica and back. After the mixed reviews for this airline I accompanied by nine other family members was not looking forward to this flight. Almost a two-hour delay taking off caused by understaffed flight control employees on vacation and a one hour delay landing because of bad weather in Boston tested our grandkids' endurance. But US Airways made the experience on both legs as pleasant as possible. The captain kept us very well-informed and the flight attendants were cheerful and very present. The seats were more comfortable than in many economy cabins I have experienced. Further given the large number of families with young children boarding US Airways was able to start the board process early. Agents at both the check in counter and the gate were exceptionally helpful and friendly. And finally luggage arrived promptly at both destinations. An excellent experience.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Krishnamoorthi","United States","2014-08-08","We sent our son 11 years old from San Francisco to Austin TX for a trip on his own. When we were booking his flight on united.com it said that there was a mandatory $300 airline service fee for unaccompanied minors if a child is under 12. The $300 was supposed to pay for a mandatory ""unaccompanied minor service"". According to them the fee will give the child a United representative to be of help at all times. When we got to the airport though we learned that the ""service"" was a scam and that they weren't going to do anything for my son. We thought they were going to help him through security and onto the gate but no. They told us that we could have gate passes and go through the security line and help him onto his flight. We were expecting them to help my son for anything he needed but it seemed that they were treating him like he was an adult and didn't care that he was going on a flight all by himself. Today he is supposed to come back from Austin but his flight is delayed due to technical difficulties for 5 hours and instead of taking care of my son as I have paid them to do so I they instead have called my son's aunt whom my son was living with in Austin and asked her to come and wait with my son for the duration of the time. We are wondering why we have paid this fee and what it even includes. When his aunt went to tell the the airline service that my son has the unaccompanied minor service they told her that they don't care and that she must wait in the line like everyone else. This is horrible service and is terrible compared to other airlines. I will not be flying with United Airlines after this experience.","","","First Class","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Grundy Vanessa","Canada","2014-08-08","We flew home from Germany to Alberta Canada we had a stop over in Chicago IL. United Airlines had the worst service we have ever had from an airline company. The people were very unhelpful. Here is what happened an explanation of why we are so disappointed. The customer service was the worst we have had. It was our honeymoon we boarded our initial flight in Barcelona Spain with a different airline they flew us to Germany at which point we were to get on our UA flight. The first thing that annoyed us was that the UA airline baggage people didn't even make an effort to get our luggage on our first UA flight (this is something we didn't find out until we were already in Chicago). The lady we spoke to in Chicago simply said ""you had a short layover and in cases like that we don't get the luggage because its too difficult."" Once we were in Chicago and realized our baggage hadn't made it onto our plane we were told that it would be very easy to give the UA baggage office our address and they would ship them to us the next day. So we landed in Calgary (an hour late) and went to the UA baggage office to report our missing bags and give our address to them. We waited at their office for 1.5 hrs. This was a very frustrating experience in regards to the baggage and customer service. On a final note I would not recommend traveling with United Airlines (Lufthansa)!","","","Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Robert Clarkson","United States","2015-01-14","I was recently reminded why I avoid US Air after a flight to LGA on Christmas Eve. The flights attendants offered no cabin service because of ""Turbulence."" My desk is more turbulent than that flight. They just refused to work. Maybe if they'd remained strapped in. It wasn't so turbulent that they couldn't walk around in the galley area. At least I booked on Delta for the return.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Kerynn Holtzman","United States","2015-01-11","I have always selected US Airways as my airline of choice. That will no longer be the case as of this last trip. I am completely unsatisfied with the way in which US Airways customer service dealt with a series of unfortunate events. I purchased 2 direct First Class flights from Washington DC to Phoenix AZ. Not only was the first flight cancelled due to maintenance we were then re-routed through Des Moines Iowa only to have our second connecting flight to Phoenix cancelled. Over twenty hours later we finally reached our destination. We lost a day of our vacation. I phoned US Airways customer care and thought that they would understand the following - 1) We purchased Direct First Class seats which are more expensive then multiple stop shuttle flights as well as foregoing the lunch even that should have been offered. 2) Cancellations were not due to weather rather maintenance (on two planes)- we lost a day of an already short trip to see family. I requested a change in the RT flights home by 1 day (same flight # etc) to allow our family to make up the time lost. I was told and I quote ""We got you there and that is all we commit to. Given you are requesting a flight change of your choice and not due to the airline there is nothing we can do for you."" The total cost to make the change is $600.00 per person. I was disgusted at the lack of care regarding the situation and further their lack of concern. I would not recommend travelling on this airline.","","","First Class","","","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Filsone Tony","United States","2014-08-08","United Airlines business or first class to Aruba is very bad. Misleading advertising service and claimed equipment is false. No inflight entertainment as advertised. No video or music in First Class. Seats tray and pockets all dirty with food and garbage from last passenger. This was a brand new plane and in first class the seats were so close I could not get out of my seat without disturbing the passenger in front of me or to my side. Food was spoiled with rancid oil used. Staff could care less. Not even power for my laptop to get work done. Wi-Fi entertainment power all advertised and paid for but got none of it. All bait and switch. This was a blatant rip-off of a consumer. Make you pay for services and then you don't get them.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","De Stefani","France","2014-08-08","I flew 3 times with UA during our July 2014 vacations: a round trip Houston-Managua and Houston-Munich. 1) Houston-Managua-Houston: a 3 hour trip and neither a packet of peanuts nor a coke to offer. All was chargeable but water. Never experienced it before with a major airline. 2) Houston-Munich: Firstly our initial flight was cancelled after a 4 hours wait. Ground staff overwhelmed. We waited 2 hours more for rebooking on next day flight they lodged us for overnight in a poor hotel. When finally we took the next days flight crew on board were unpleasant neither a smile nor a ""thank you"" especially for the offloaded passenger of the previous day. Lunch and breakfast were unacceptable except for pets. Frankly I'm not a demanding guy nor a pain but I will never take this airline anymore.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Byers","United States","2015-01-11","I have flown with US airways 3 times now and each time has been unpleasant. I wonder if this airline is ever on time. All flights were delayed - once for 12 hours. This time I flew to Puerto Vallarta from San Francisco. The flight to SF was delayed and I had to run with my carry on and barely made my connecting flight. On the way back the check-in service at Puerto Vallarta airport was appalling. I first was directed to a long line to get my boarding pass from a computer and then I had to wait in another line for the US airways staff to look at my visa. Had to board a bus to get to the waiting plane. I booked my ticket / seats well in advance and was not given the seats I had selected - I was seated in the middle over the wing on all flights - the one seat I did not want. When I complained I was told it was my fault for checking in late - I was early and had chosen my seat when I purchased the tickets. I was also told that I did not have the right status to guarantee my seat. On the flight from Phoenix to San Francisco also delayed it was difficult to even get a cup of water. All together a horrible experience. I will be paying the extra dollars for the non-stop service with Alaska Airlines next time.","","","Economy","","","4.0","3.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Jennifer Quinn","United States","2015-01-11","I just returned from a family trip to Puerto Vallarta where we all flew US Air! This is the worst airline experience I have experienced. The employees seem to all be rude and unprofessional. It's a real shame since it flies to many destinations I fly to but I will pay more to have an airline that actually values its customers. Every leg of each of our flights were delayed one of our parties missed their flight even though the plane was still at the gate. It set on at the gate for 10 minutes before it pushed away. There were 21 people that needed to be rebooked standing! Same thing happened on the way back! Southwest and Alaska never treats passengers with such disregard.","","","Economy","","","4.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Alexa Barry","United States","2014-08-08","After taking a red-eye from San Francisco I was bumped from my flight. It happens the planes were switched but the very blatant tension selection of those who got left behind was very frustrating. The customers left behind had booked their flight well in advance and there seemed to be a consistent trait we were connectors from SF. The question of whether I was in for an adventure aka a delayed flight to a completely different location was condescending. No apology until I dealt with a woman at the end of the process. She treated the situation with sensitivity and realized that as a traveler and customer this could possibly be stressful and frustrating. As their customer it seemed like my Sunday was worth less than everyone on the plane. Perhaps they should under board planes not over board them to make more money.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Bryan","United States","2014-08-08","I have had several problems with UA over the years and tend to avoid them but recently I had no good option other than to travel with them from SFO to Dulles round-trip in economy class. The return flight on a 757-300 was horrific with turbulence for hours. The pilot never really commented on it other than a brief ""It's bumpy so I've turned on the seat belt sign"". I am only 5' 2"" and 105 lbs. and I was unable to sit without my knees hitting the seat in front of me. There was no in-flight entertainment at all. I will continue to avoid flying UA at all costs even though they have a hub near us in SFO. My past grievance with them concerned their small seats rude flight staff and last-minute flight cancellations back-to-back with other overbooked flights. While turbulence is turbulence it was handled very poorly.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Maccuswell Robert","United States","2015-01-11","Recently flew from Philadelphia to Orlando and return. Philadelphia curbside checking smooth - no issues. Pre- printed boarding so just straight to security. Airside boarding was crowded and pretty disorganized. Flight uneventful but crowded. Lots of families with excited kids but to be expected. Arrival fine. Return less crowded. No issues. Plane both ways pretty worn. FA's did job just not very friendly.","","","Economy","","5.0","2.0","2.0","0.0","0.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Paul","United Kingdom","2014-12-31","We travelled for the first time with this airline and happy to say we were well pleased with all 4 of our flights. We left Manchester 8th Dec via Philadelphia and on to Miami landing 30 mins early. We experienced no hitches whatsoever and also with our return journey on Dec 18th. Seats were fine and food was very acceptable. No problems and we would be happy to use this airline again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Teresa Wall","United States","2014-08-08","Flight from Cancun to Houston 8/5/14 arrived at the airport 2.5 hrs prior's to flight time of 3.02pm. It took the entire 2.5 hours to get through the check in line. Ended up having to run to catch the plane. Don't know why they didn't open more lanes the line never got any shorter. When we finally got to the front the line was just as long if not longer than we got there 2.5 hours earlier. Stewardess's were not friendly. Only good thing was flight was on time.","","","Economy","","3.0","4.0","2.0","4.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Trumpold","China","2014-08-08","The in-flight service and cabin cleanliness was terrible. I have flown this flight before it has been fine. This time around the flight staff were rude or off-handish. One flight attendant abruptly placed the food tray stating 'only chicken' when another flight attendant actually had pasta. When questioned we were spoken to rudely. The toilets were not cleaned on other airlines they clean as you go. My wife mentioned to the flight attendants and their reply was 'you should see the rest of China' - we actually live in Beijing. They also said that she should wait until Beijing when it will be cleaned. Also in years past (18 years I have been flying with UAL) United had been much better. Flight attendants didn't know when to turn lights on or off or when they were suppose to start the food/beverage services. Where has the United I once knew gone?","","","Economy","","5.0","2.0","1.0","1.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hector Lopez","United States","2014-08-08","I have flown with United Airlines multiple times so this is no ""one time"" incident. To have a something go wrong is almost unavoidable. My last experience for example was the last flight of a series of flights from Prague to New Orleans if only it were that easy. The final flight from Washington to New Orleans was supposed to leave at 6:50. There was a ""late inbound aircraft arrival"" which kept us all in the airport for 3 hours constantly being reassured that the flight would be there shortly. I wish I could say that this incident was the only time it has happened but unfortunately this is a feeling quite familiar to a United Aircraft flyer.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Row","United States","2014-12-22","I am disabled and have a great deal of difficulty walking unassisted - cannot bend my knees very far. I flew US Air not realizing how terrible they are. They waited until everyone was boarded before wheeling me to the plane. Since I have difficulty walking all eyes were on me as I very slowly walked to my seat holding onto the headrests of each seat. I had to make one connection with each flight in Charlotte NC. The reservation associate was able to place me on an aisle all but one way and told me when I got to Charlotte that staff at the gate would change me with another passenger. After everyone else had boarded a very rude gate attendant told me the plane was fully booked and they couldn't change my seat which was half way back in the middle seat. A sweet young lady on the aisle offered to change with me so at least I was able to accomplish that. I cannot carry any weight other than a handbag I asked the male flight attendant to carry my carryon to my seat and place it in the overhead for me he begrudging did it turned around in a huff and walked away afterwards. Staff were all rude. I will never fly this airline again. No food was offered on a flight that was almost 2 hours long. I also experienced a delay almost missing my connecting flight.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Basel","United States","2014-12-18","Orlando to Tucson with stop in PHX. Flight attendants were rude. Flight to Tucson - no beverage service. Staff stated flight was too short - I have flown this route many times and have never seen any airline not even offer water.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","V Brown","United States","2014-08-08","July 23rd GRR-ORD-LAX-LAS and on July 29th LAS-DEN-GRR. The staff at United were so friendly and helpful! The flights were easy quick and problem free. Even with an hour delay between connections we made it into our destination on time! We needed to change our seats so we could sit together and the attendants at both gates were quick and friendly about helping us!","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Kuprowski","United States","2014-08-08","8am flight from Winnipeg to Chicago cancelled 12 hours early due to weather. How the airline knew there would be weather issues that far in advance is beyond me. The earlier flight and the later flight taking the same route went as scheduled. Was re-booked unknown to me with an overnight in Denver (final destination was Tampa). After much difficulty finding a number for the airline was able to get a different flight however leaving Aug 6th instead of 5th. Then asked to be refunded the checked baggage fee and was told I have to do that myself online. Checked the weather this morning and the skies between Winnipeg and Chicago all clear. Will stay clear of United from now on.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Brooke","United States","2014-12-18","US799 AMS to PHL. Take this flight often unfortunately due to no other direct flights between these 2 locations. Firstly ground staff at PHL check in are just unfriendly. Surly and not one smile. The aircraft's they use on this leg often breaks down and the interior is extremely outdated. You get to watch a movie on an overhead screen zero selection. It's like flying on something from 20 years ago. What could make up for this is the cabin crew but unfortunately they too are surly and clearly lost all sense of customer service after many years on the job.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Phil","United States","2014-12-10","Flight 730 CLT-LHR economy. Boarded surprisingly early. Not full flight. Almost 1 hr delay at the gate after boarding due to mechanical issue but strong tail winds made up for most of it. Water was offered during the delay. Dinner was choice of chicken with risotto or pasta with Alfredo sauce plus soft cheese and crackers roll and butter garden salad and dressing and a dessert bar. The entrée is just the same as a microwave meal so if you like that you will like the food onboard. If you don't you won't. I did. Was pleasantly surprised by two changes since my last trip on this flight less than a month earlier - beer is now complimentary in economy. Previously only the house red / white wine was complimentary. Also the pre-arrival snack is more extensive. Before it was a hot muffin. Now it's the same hot muffin with a couple other bagged treats. CLT is nice for frequent flyers. Security Checkpoint C is kept for the elite levels so not much wait there. Also the preferred access lets you bypass the line of people waiting to board and go right to the front and be the next one on the plane.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","David Liebskind","United States","2014-08-08","United has become a terrible airline since the merger with Continental. The service customer focus and experience have all declined in the past few years. United no longer values loyal customers and it is evident by their service and how they treat their loyal members. I have been a loyal member for 20 years and have decided it is time to find another airline who will treat their passengers better and create a better flight and service experience. The delays also have been horrendous lately with waiting for flight crews to arrive.","","","Economy","","3.0","3.0","2.0","2.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Gerwin","United States","2014-08-08","Flew Houston-Denver in Economy Plus. UAL charges you extra for deplorable seats. So narrow that the normal sized guy next to me was half in my seat. And the so called extra leg room is a scant 3 inches more for $50. The guy in front reclined his seat all the way ans I thought I was in a tiny cage. UAL charges for AV service. The snack pack for $8 was just OK. The flight staff was friendly - the only positive about this airline.","","","Premium Economy","","3.0","1.0","4.0","3.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Frederic","France","2014-12-10","CDG–PHL NOV 30 2014. CDG AA Lounge is over crowded. Only 3 men's lavatories for more than 100 people. Preflight drink in plastic glass. Pre-lunch drink with cold poor quality nuts appetizer salad similar to those available in a low-cost market. Entree and cheese were OK. Crew too busy to speak in the galley. No question for more bread wine or coffee. Seat is flat and ok so is IFE. Snack before lunch was a joke - a cheap pizza and a salad. Lavatories beetwen Business and Economy locked all the flight. No reason as to why!","","","Business Class","","","4.0","1.0","1.0","4.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Walters","Canada","2014-12-10","I flew from Fort Lauderdale to Philadelphia and on to Ottawa on 24 Nov. I cannot say that this was a good travel experience. My first impression on arrival at the Fort Lauderdale check-in in counter was a dismal fail. Even though there were hardly any people in line I was ignored standing first in the wrong line then once directed to another line was ignored by the agent there until finally another approached and proceeded to get my baggage tag. The flights themselves were fairly uneventful and the inflight staff were much more friendly. The seating was however not comfortable nor was there any kind of seatback entertainment system like on other airlines. The flight from Philadelphia to Ottawa was a quick regional jet flight and therefore I am used to no on board amenities. This flight was not horrible but the poor reception at Fort Lauderdale did leave me feeling like I might not choose US Airways for my next transborder flight.","","","Economy","","5.0","2.0","3.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Agustin Xandrew","Canada","2014-08-08","YWG-ORD BUF-ORD. My flight was supposed to be at 6am but they had us waiting for 2 hours before they cancelled it they rebooked me on a flight that was 11 hours later. On the same trip going back from Buffalo the flight was 3 hours late worst flight experience ever. I know flying United is sometimes cheaper but its not even worth it.","","","Economy","","2.0","4.0","5.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Analise Fagan","United States","2014-08-08","I booked a straight flight from Washington Dulles to Toronto CA. Keep in mind that this was a weekend trip and I was supposed to return Monday afternoon. My departing flight was scheduled for 3.20pm and we boarded around 4pm. The pilot announced that the door could not close completely so we had to wait for an Engineer to fix it. We waited on the plane for an hour. The Engineer came and it took an additional 30 minutes. We got on the runway then the pilot announced that Toronto had issued a no-fly restriction due to severe thunderstorms. We waited on the runway for an hour. They took us back to the terminal and after about 2 0minutes it was time to take off again. We got back on the runway went to the same spot to prepare for take-off when the pilot announced that Toronto Intl. issued another no-fly restriction and we had to wait 30 more minutes. So we did. Then later they called the plane off the runway and cancelled the flight. It took 2 hours to get to customer service so they could help me get on another flight. The Agents were so rude and barely attempted to help me find something that would take me to Toronto that night! Ended up booking me on a 5.45am flight Saturday morning. I left Washington Airport at 11pm. Saturday morning I got on a connecting flight through Texas. What was supposed to be a straight flight to Toronto took 6 hours! To make matters worse my new booking was out of Reagan Airport so I had to adjust my return flight. They gave me a flight back on Air Canada (the Toronto to Chicago leg). I stood in line to check in and learned from the agent at Air Canada that United never officially reserved the seat for me. I had to run to United get them to reserve the flight give me a print out so that I could return to Air Canada. I connected in Chicago. The United flight from Chicago to DC was hour late. I lost time money and sleep. United had no compassion and was unapologetic.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Beyer","United States","2014-12-10","I was using a duffle sized soft bag as my carry on and the US Airways check-in assistant told me it was too big and I had to check it. I told her I had flown the previous day with US Airways and many other times using this same bag and it had never been a problem. Extremely dismissive - looked at my ticket and told me that I wasn't a preferred member. We put the bag on the frame and it fit. Told that it didn't matter and I had to check the bag. I checked the measurements of the bag online and it is compliant with airline requirements for carry on luggage. I am furious that status with an airline and one person's opinion impacts my service. I will be giving my business and money to other airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Z Pavel","Canada","2014-12-04","YYZ-PHL-PUJ. Toronto has a horrible border preclearance. Whole passage (customs passport control baggage and security) took about 35-45 mins. The terminal on the other hand is clean and well maintained. The US Airways staff offered to put large carry-ons in the hold for free. The flight was uneventful staff indifferent. Connection in PHL well done. Terminal A looks amazing. Terminals B-E were very small and crowded. The flight from PHL to PUJ I was amazed that US Airways decided to use a twin-aisle A330. The crew was funny cheerful and helpful. The seats were reasonably clean and well spaced seatback IFE with quite the selection of games and videos/songs. The customs in PUJ were straightforward with a new 10 dollar entry tax for ""tourist cards"". Overall worth the money and definitely would fly again.","","","Economy","","4.0","3.0","2.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Pietrantuono","Canada","2014-08-08","Completely disorganized unfriendly and the least bit helpful. The customer service from the second I came into the airport in Toronto were so unwelcoming. After printing out my boarding passes at the kiosk with no help (Sunwing kiosks had assistants walking around assisting people) struggled with a kiosk and then headed to the line to check bags in. The girl at the desk just seemed so unimpressed and was very cold towards my family and I. Upon going through customs it was very disorganized and very little help was offered while at the receipt kiosks. While going through baggage check the man checking our carry ons was telling everyone that passed that our flight was cancelled. Mind you the smartphone app said the flight was on time early actually. We then got into the waiting area there was just a sense of panic going on and nobody knew what was going on. A flight attendant came and confirmed it was cancelled. Maybe 10 minutes went by and another flight attendant came by and said it was in fact running on time and not to worry. All in all very disorganized and unwelcoming. I've always flown with Sunwing and I guess next time I won't be travelling with United.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Almedal So","Sweden","2014-08-08","Flight from Detroit to New York was 3 hours late which meant we arrived so late that there was nothing left of the day despite only a 1 hr 50 min flight. On the flight from NY to Stockholm we never experienced such unprofessional and unpleasant behaviour from the cabin crew. Overall grumpy except one younger female flight attendant. The older female was very harsh and unfriendly. We will never fly United Airlines again.","","","Economy","","2.0","4.0","1.0","3.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Gerard Clarke","Ireland","2014-12-01","I recently flew with American Airlines from Philadelphia to Dublin on the red eye. The flight was well organised but the facilities were extremely poor. The inflight entertainment consisted of 1 screen for the cabin I was at the bulkhead so couldn't even see the film. Only one film was played for the entire 6 hours of the flight. The food was comical and breakfast I actually took with me to show my friends in the pub it consisted of a flat muffin which looked like a normal muffin had been stepped on.","","","Economy","","6.0","3.0","3.0","1.0","1.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Hansen Barbara","United States","2014-11-20","Three hour flight delay due to mechanical issues. One being lack of AC. Confined to the airplane the entire time. One issue after another kept us grounded. Offered nothing but water. We sat at the gate the entire time looking inside the terminal at 2 fast food restaurants. We should have been allowed to deplane with instructions to stay in the immediate area. Once in the air we had to pay for food (snacks).","","","Economy","","","2.0","1.0","3.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Williams","United States","2014-08-08","HNL/LAX: The return flight from Honolulu to LAX was cancelled. Even though UA had our contact information we were never notified that our flight had been cancelled. It wasn't until we went online to do our check-in that we found out about the cancelled flight. The first reservationist we spoke to was not very helpful. She had us booked to return home the next day in economy and not first class as was paid for stating this was all that was available. We weren't satisfied with her ""solution"" so we called UA back and spoke with another reservationist who was more helpful. Not only did she offer us another first class flight but it was also on the same day as originally planned (not the next day). Dealing with the first reservationist was very frustrating.","","","First Class","","7.0","4.0","4.0","4.0","5.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Freeman","Australia","2014-08-08","MEL-SYD-LAX-IAH-GIG. Paid an economy ticket and was upgraded on all flights to Business using one global credit. Service out of Melbourne was superb - attentive crew and a light load. Out of Sydney the flight was full but again the crew were attentive and service was fairly good. The flight LAX/IAH was particularly good - the crew were amazing. The last flight IAH-GIG was superior - the 772 was much newer than the one used on the SYD-LAX route and crew did not disappear for hours in the middle of the flight. The dinners were good but the breakfasts average. Considering the price paid for the ticket I was pleasantly impressed. All flights left on time and arrived on schedule or ahead of schedule. After 39 hours of travel time I was left feeling not too bad!","","","Business Class","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Dunn","United States","2014-11-17","I was rebooked on US Airways after a United flight was delayed. Then the US Airways flight was delayed and we had to disembark. I had to rebook my trip because my onward US flight to Tel Aviv would have left. The customer service agent said I did not pay for the ticket and wondered several times why I was allowed to board. She called her supervisor who discovered I had paid (business class) and that is why I was on their flight. I received no apology but lots of attitude. So no more US Airways.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Storey John","United Kingdom","2014-11-12","US 731 Business Class LHR to CLT A330-300 24th October 2014 very good seat 1A great service and good food.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Lamont","United States","2014-08-03","HNL-ORD. Overnight in a B777-200. United is refurbishing these aircrafts-and we wished they would hurry it up! No sound A/V Wi-Fi. No entertainment whatsoever (but at least no one had worked the Sudoku in my ""Hemispheres"" mag.). My seat worked ok but my wife had to manually lift the leg support on hers and couldn't unhinge the foot rest. Then in addition the reading light for her seat wouldn't turn off. On-board staff were great: sincerely apologetic for the lack of amenities profusely sympathetic about the seat problems. Service was excellent. Dinner was very good breakfast less so but still appreciated. This could be a very good trip once the planes are fixed up.","","","First Class","","4.0","3.0","5.0","4.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Gephart","United States","2014-08-03","LAX-ORD-FRA-EWR-LAX last month. All flights arrived on time with no major issues. ORD-FRA on 747 and FRA-EWR on 777. Had upper deck on the 747 and it's the best place on the plane. Less people in a much more secluded environment. On both directions the crew was congenial and the service was top notch. I appreciated being thanked for my business and for flying UA. The United Club in EWR was a bit crowded for my liking but overall a great experience on all 4 legs. I fly almost every week and they tend to get me where I need to go on-time.","","","Business Class","","8.0","4.0","4.0","5.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Storey John","United Kingdom","2014-11-12","US 2046 CLT to RSW 24th November 2014 seat 2A First Class. Great service pre-take off drinks small snack great coffee comfortable seat.","","","First Class","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Adams","United States","2014-11-12","On November 5 2014 I flew US Airways - what a mistake. I am disabled and my husband checked the night before to make sure a wheelchair would be ready at the airport. Seattle to Tucson via Phoenix. No wheelchair in Seattle finally after waiting at check-in for 45 minutes the desk clerk was worried I was going to miss the flight and grabbed a wheel chair and I was put on plane at the last minute. Arrived at Phoenix - no wheelchair - person working at desk ignored me. Another passenger interrupted her and told her I needed assistance and I finally got help. Arrived in Tucson - no wheelchair - had to walk from tarmac to baggage. Wheelchair available for another customer - asked the person if he could get one for me he shrugged his shoulders and walked off. Customer service a nightmare - do not want to talk to you in person. The prices are good but they do not care about there customers.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Campbell","United States","2014-08-03","I boarded UAL 771 July 25th SFO to LAX. I had an International flight to catch on another airline. While I have had my share of grumpy UAL flight attendants I immediately noticed a different energy in the FC cabin when I entered (I bought FC - it was not a complimentary upgrade). There were two male flight attendants being warm and welcoming. They were constantly seeing what passengers needed (it was a 24 seat 757). They knew how to handle every request and not just with a sterile perfunctory smile. The mood among all of the passengers was noticeably different. I'm not sure that many of UAL's FA's know how significant they are in creating an energy on the plane among the people by the way they welcome and serve the passengers. Most FA's know how to serve a cup of water. That does not take much skill. However to serve the water and give the sense that it is done graciously is something else.","","","First Class","","10.0","3.0","5.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Bickmore","United Kingdom","2014-08-03","Flight from ORD to Edinburgh was first delayed and then cancelled at 7pm due to ""aircraft maintenance"". We were told to stay at the gate where a 'recover' team would rebook us onto other flights. It took each agent about 15 minutes to deal with each customer and then after standing in line for an hour we were told that we had to leave the gate as it was needed for another flight. We were told to go and join the back of the long queue at the Customer Services desk across the hall. After standing in line for almost another hour we were told that the best that could be done would be to put us on the flight the next day. Luckily I checked and found an American Airlines flight to London Heathrow leaving at 9.40pm that night with an onward connection to Edinburgh with British Airways. The American and BA staff were courteous and helpful unlike the United staff who didn't seem to give a damn.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Segal","United States","2014-11-12","PHX-HNL return in economy. Exit row seat so extra legroom. Be warned-any window seat directly behind the exit door has very limited legroom due to the protruding door. Seat 9d is excellent though-able to stretch out. Service friendly and good. Both flights on time even early by a few minutes. Only complaint would be seatmate on the overnight return. Very large man made for an extremely uncomfortable ride. When he sat down and slid back the arm rest rose with his body. Not fun. Entertainment shown on outbound but did not watch.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Jezrel Sabaduquia","United States","2014-11-11","LGA-DCA-SYR. Flight out of LGA was delayed due to weather and had a very tight connection in DCA but the flight attendants kept reassuring me that I had enough time to make it. Flight to DCA on an E190 and it barely half full which provided a very comfortable flight and legroom and recline were good. No beverage runs this time due to heavy turbulence. Made it to my flight to SYR with a minute to spare this flight on a smaller E170. The flight attendant serving my row was an absolute delight. Per usual like all other major US carriers they lack the polish and finesse of their Asian counterparts. However she was very friendly warm and she made a lot of interaction with me and other passengers. I was given a whole can of Coke which is always nice flight was seamless and arrived on time. I'm also glad that the crew and the airline has a lot of positivity about its ongoing merger with American.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Krebs","United States","2014-08-03","UA982 12/23/2013. United provided me with the worst traveling experience of my life. I spent 24 hours in Kuwait City airport after a cancelled flight. United gave me the run-around promising flight after flight which were all already overbooked. The only compensation I received was a complimentary hotel room. I got to the hotel at 1.30am and they took me back to the airport at 4am to catch a flight that was of course overbooked. I finally got a flight (on a different airline) 12 hours later. I understand that some circumstances simply cannot be helped. That is the gamble that goes along with travel. It is the being lied to and treated so poorly which made my experience so terrible.","","","Premium Economy","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Dwight Darrow","United States","2014-08-03","I write this review sitting in the Milwaukee Wisconsin airport. My flight from Milwaukee to Chicago has been first cancelled then delayed twice. I should have driven to Chicago. Missed two connecting flights. Should have bee in Hartford CT at 10am then 2pm now 4pm. What an absolute joke. When an airline can't provide adequate service from Milwaukee to Chicago they should just fold up their tent and go home. Don't pretend to be a transportation service when you can't transport people as promised. Scheduled this trip specifically to attend a theatre production produced by a friend. Attending that event despite my best planning is being placed in jeopardy by this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ramona Dvorak","United States","2014-08-03","The worst airlines I have flown in years! Kiosks were confusing and not enough help to use them. Both round trip flights from Boston to San Francisco were packed to the gills. Seats were terrible and cramped and it felt like you were sardines. Absolutely no snacks at all! Food offerings looked so bad even the staff said not to buy most of them. They have the audacity on the flight back to charge passengers for direct TV with no free channels at all! No cool circulating air so it felt suffocating! Seats terrible and uncomfortable. Staff agreed with our complaints. Flight was one hour late getting into Boston.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Amann","United States","2014-11-06","Our weekend was ruined when this airline canceled our flight due to mechanical problems. After sitting in the airport from 7:00am until 3:30pm our 8:30am flight was finally canceled. We repeatedly stood in line to find out what was going only to be told our best bet was to wait for that plane to be repaired. A part was coming at 11:00am and then it was coming at 2:00pm. By the time they received the part and found out it didn't correct the problem it was too late and there were no more flights that day. We were kept in the dark all day unless we went to find out what was going on. When the flight was officially canceled no one even announced it. Wouldn't announcing the cancelation be the least they could do for the customers who spent the entire day waiting. Shame on you US Airways for treating your customers so poorly and barely even offering an apology.","","","Economy","","","3.0","0.0","0.0","0.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Colleen Doherty","Ireland","2014-11-06","Flew from Dublin to Philadelphia (connecting flight to Boston delayed by 3 hours). On board staff never came to aid when call bell rung. On route back from Boston to Philadelphia delayed on the runway for 1.5 hrs due to snow crew told us not to worry if we missed our connecting flight to Dublin and that we could head straight for a flight to London. After running with bags for 20 mins through the airport we were told we could not get on the flight to London and would have to stay the night in Philadelphia. Staff were so rude it was unreal and especially to an elderly couple who missed their flight as a buggy was not allowed to transport them to their gate. Staff did not make us aware that they provided discounts for hotels either.","","","Economy","","","2.0","1.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Dixon","United States","2014-08-03","HKG-SFO July 28 2014 Economy Plus. Quite simply the worst over-pacific flight I've had (I've had about 70+). The United International Economy Plus product is quite simply one of the worst available when aboard a crusty old 747. The IFE was antiquated and the movies were b-movies at best. The plane is old and crusty and desperately in need of an update. Flight attendants were indifferent and nearly tossed meal trays onto your fold down tray. Seats were dilapidated. Flight took off and landed late. This United international product is sub-standard and should be an embarrassment to United Airlines. With Star Alliance partners ANA and Asiana both offering superior product at same price why would anyone fly United? Quite simply the other airlines do a better job on these routes.","","","Premium Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Broadhead","United Kingdom","2014-08-03","LHR-ORD-LHR. Initial impressions of United were not great as I attempted to check in online only to find that their website system 'could not check you in at this time' after going through the whole process! United now operate from the new terminal 2 at Heathrow which is a big improvement. However upon boarding it was noticeable that the 767 was quite old (pre Boeing 'signature interior' and my seat was uncomfortable. The IFE system is also outdated and was unreliable. However the flight was punctual. The check in system for my return flight ORD-LHR was poor. Initial check in at the airport required using an automated terminal but I could not select a seat as these are allocated at the gate. It is then necessary to queue again to be allocated a seat. There is also not enough space in the departure area to accommodate everyone travelling on the flight. The onboard conditions were also similar on the return flight to the outbound (same aircraft type) except that I was bumped down into the standard economy section from the Economy Plus section. As someone who is 6ft plus this meant squeezing into a cramped seat with minimal legroom - totally unsuitable for a lengthy flight. In addition they ran out of meal choices so passengers had to 'get what they are given'. United also have a stingy policy of charging for alcoholic drinks at inflated prices. Once again the seat was not comfortable and the IFE system was not even working this time. Thankfully arrival was slightly early and the arrival process at Heathrow was most efficient. I will try to avoid flying with United again until they improve the quality of their product.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","G Mason","United Kingdom","2014-10-28","Having flown Boston to Honolulu via Phoenix first class with no problem I wasn't anticipating problems on the return journey. I could not have been more wrong. When I got to Phoenix on the return trip I was suddenly bumped to coach! They told me this was due to a change of aircraft and that the crew would treat me as if I was first class passenger. The crew told me there was no change of plane and that I had been bumped in favour of another passenger despite me holding a full first class ticket! I was treated exactly the same as a coach passenger so felt let down disappointed and lied to! I will never fly with US Airways again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Connie Serrer-Molinari","United States","2014-10-28","Second time I have used US airways and both times have been a disaster. First time from Tucson to Sacramento was delayed in Tucson (no explanation) then when I did get on and had to transfer planes in Phoenix I waited 3 hrs with a boarding pass in front of the gate. When I presented my boarding pass at the gate to get on they told me that the seat was already taken. Spent the night in Phoenix at a hotel because no flights were available. Swore I wouldn't fly them again but I had to get to Columbus Ohio for a wedding - got on the plane on time then sat there when they announced (at least they told us this time) that there were mechanical difficulties. Everyone got off got in a line of at least 100 fellow travelers to rebook it and the best they could do was another flight 10.5h later to arrive the next day (wedding would have already happened). Got my money back at least.","","","Economy","","","1.0","3.0","0.0","0.0","","","0.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Connery Chas","United Kingdom","2014-07-31","In May my flight from Newark to Toronto was cancelled due to bad weather - eventually 3 hours after boarding and sitting on the tarmac. I was then left stranded as an international passenger trying to deal with a very surly United ground staff ""customer service agent"" who told me either to sleep overnight in the airport or find a hotel? No help or assistance. I complained to United officially on my return to the UK and in fact they ""granted"" me a voucher for $150 off my next booking. They added that they hoped that this did not give me a bad impression of United. Unfortunately I had already made my next booking to the US with United travelling Belfast to Newark to Knoxville early July. Flights from Newark to Knoxville cancelled two days in a row. As there are 3 of us this time I have to find hotels for 2 nights in a row. One positive that came of this was that United re-routed us to Knoxville via Atlanta using Delta. On the way back from Knoxville via Washington to Newark the United flight was delayed by 2 hours. We are then re-routed from Washington to London then Belfast. It maybe incidental to note that no other airlines had delays at Knoxville that day? At least we get home albeit some 4 hours later than expected. Due to delays in arriving we miss the connection London to Belfast. Luckily this flight is on a British Airways plane so I go to BA and it is sorted - promptly and courteously by a nice customer service lady.","","","Premium Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Potter","United Kingdom","2014-10-28","Flew from Heathrow to Charlotte on 04/10/14. Flight late leaving Heathrow and not enough layover time allowed so we missed our connecting flight to Orlando managed to get another flight early Sunday am (we were booked on a cruise that sailed Sunday afternoon) but spent a very uncomfortable night in Charlotte airport the US Airways staff offered no accommodation food or drink. On our return leg from Charlotte to Heathrow we were delayed over an hour and a half on the plane due to a ""medical issue"" with 2 passengers (This issue should have been picked up long before the passengers were allowed to board). Would I fly with US Airways again? Well just to say Ryanair could teach them something!","","","Economy","","","3.0","3.0","2.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Brooks Michael","United States","2014-10-28","Direct flight from Charlotte to Salt Lake City. At the designated boarding time flight attendants told a few folks the plane was still in maintenance and we'd board in 15 minutes or so. (no announcement). 15 minutes later they said it would be another 15 minutes. Some time passed and they said they couldn't fix the plane in time so they were going to give us another one. Then they said we were waiting for a storm to pass before they brought the plane from the hanger. They finally got a plane over to the terminal then started trying to find the flight crew who had apparently left the airport. Crew later said they were told the flight was cancelled (although they never told the passengers that). They found the crew boarded zone 1 and 2 then realized the captain was missing so they asked everyone to deboard the plane. A Captain was eventually found. Plane took off 3.5 hours after scheduled time. We wouldn't have known anything that was happening if we hadn't been sitting near the gate desk. Communication was terrible to the passengers. We were basically kept waiting at the gate for 4 hours or so with the belief we would be boarding at any time. On the flip side the flight attendants were friendly pleasant and apologetic.","","","Economy","","","2.0","2.0","2.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Graham","United States","2014-07-31","First Class from LA to Dulles. When breakfast service came they had cereal and fruit. That's the meal for a $3000 ticket. The attendant repeatedly told me ""That is all we currently have available"". I offered to buy my own breakfast from the coach menu and was informed that I would indeed have to purchase my meal. On my return flight scheduled at 2.30 pm from Dulles the flight was delayed twice then cancelled at 6pm. Provided with a $100 coupon - certainly doesn't pay for a hotel room in DC. My original plan - flying back on the 10.10 pm flight indeed proved irrational. It was also delayed. I asked the customer service agent to put me on American 6.15 flight to LA. She refused pointing out that I was on backup for 10.10 pm with United. She reissued my ticket on American at the coach rate. She also incorrectly copied down the gate to delay my progress. Thankfully they were on the same concourse. When I made it to American I indeed confirmed that there still was an open first class ticket. The lovely American agent called United and unfortunately did no better than I had for the past three hours finding someone who could reissue the ticket as first class. American graciously put me in the last seat without any help and much hindrance from United. I can honestly say that one should strongly consider their well being before booking a United flight.","","","First Class","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Singletary","United States","2014-07-31","Went ORD-DCA-ORD to visit family. On a regional jet the flight was still somewhat comfortable. Coming back to Chicago there was some confusion with passengers who needed to get seats together and while I didn't mind moving I would hope they could try and resolve these things before the plane is full and it becomes hard to move around because of people in aisles etc.","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Thomas Blair","United States","2014-10-28","Flew from Las Vegas to Philadelphia and on to Portland. Never have I witnessed such complete incompetence and total disregard for the paying customer. Had to stay the night in the airport as flights were cancelled repeatedly with no explanation. Repeatedly shuttled from one terminal to another while the monitors were either not updated or working at all. We were told to go to customer service. Line was 150 yards long as I paced it. After an hour the same couple was at the counter. Two girls behind the counter. Finally took to the phone for help. At midnight we were told we weren't entitled to food or lodging vouchers as the cancellation's were due to traffic congestion. The only good thing I see is U.S Airways can only go up from here. Worst experience ever.","","","Economy","","","3.0","3.0","1.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Susan Simon","United States","2014-10-05","US Airways has an unfair baggage policy. In the interest of efficiency & courtesy I checked by bag only to hear an announcement at the gate that the flight was full and bags would be checked for free! US Airways knew the flight was full at the time I checked my bag and should have told me instead they charged me $50 (round trip).","","","Economy","","","3.0","3.0","2.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Pennestri Phillip","United States","2014-07-31","This is usually a good airline - except when flying out of Santa Barbara CA. They share with Skywest and this is a horrible partnership. The gate agents in SBA are horrific and could not care less about their customers. They canceled our flight and the next flight and the next flight on our anniversary weekend. Their only excuse was that skywest never responds and this always happens. If I offered that at my place of business I would be out of business.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Singletary","United States","2014-07-31","Had a multi-city going ORD-PEK and NRT-LAX-ORD. First leg was okay with the in-flight entertainment being satisfactory. On the first leg service was acceptable with it seeming the best on my NRT-LAX part of the itinerary. However because I went on standby for an earlier LAX-ORD flight the agent service *inside* the airport was actually quite poor as I was actually yelled at (along with a whole line of delayed passengers) by one of their agents. At this point I plan on only flying United for domestic flights because I'm a Star Alliance Gold member but otherwise there are much better airlines for any future international trips I may take in the future.","","","Economy","","6.0","4.0","2.0","4.0","4.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Koelmel","Germany","2014-10-05","Flight US 706 from Charlotte to Frankfurt was delayed for more than five hours due to maintenance. It seemed to be the second time within 6 days. Former records read to it accordingly. Delay came in steps of half hours and hours. Nobody cared whether passengers had to drink or to eat the shops in Charlotte were closed. Our flight US1917 five days earlier from Philadelphia was delayed for two hours. The plane had to return to the gate due to maintenance. The airline always prevented online booking with free luggage although it was already booked. US airlines are not committed to pay penalty. Maybe this is reasonable for the many delays of transatlantic flights. I review this airline as unreliable.","","","Economy","","1.0","1.0","4.0","3.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Pugsley","United States","2014-10-05","I was returning home from DFW on flight 649 on 9/27/2014 which was supposed to arrive in Phoenix with a connecting flight from Phoenix to San Jose. Instead of landing we circled Phoenix airport for over an hour then were diverted to New Mexico. After sitting on the tarmac for over 4 hours at Albuquerque airport we were told that the flight had to be canceled. Upon exiting the plane we were told to contact customer service (800 number). We were told that no reimbursements for hotels would be made and that there were no flights available that we could get on until the following Monday. I was told to ask about flight 9011 the next day which flew to Phoenix. The agent said she could put me on that flight but any flights continuing to San Jose the same day were not available. Later that evening I found a flight out of Phoenix to San Jose on Priceline for $337.00 and booked it so I could get home. Guess which airline that was on? US Airways! US Airways had one agent at the ticketing counter the following morning and over 187 people in line. Two days later I pulled up my unused ticket to request a refund and it shows a connecting ticket which I was not told about nor did I use and I am outraged! This was our second trip on US Airways - thinking it couldn't happen twice the first time we were diverted and had to drive 2 states to make a cruise! Again - no reimbursements!","","","Economy","","","2.0","2.0","1.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Richard Birnbaum","United States","2014-07-31","First class on 767-400 round trip Newark-Honolulu. Seat and entertainment couldn't be better. Meal service was an embarrassment in both directions. Departed Newark 9.15am served an omelette an hour later then not a morsel until an inedible cheeseburger an hour before landing. Departed Honolulu 8.10pm served a snack of hummus peppers feta with a bag of chips then not a morsel until an inedible breakfast sandwich 45 minutes before landing. I politely complained and was offered a chicken wrap from economy. I offered to pay but money refused. This is not a route with complimentary upgrades. Everyone paid to sit up front. I can't understand why UA continues to alienate customers.","","","First Class","","5.0","5.0","2.0","1.0","5.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Nebeta","United States","2014-07-31","I checked in and went to gate and all was fine for our flight from SFO to Portland. Went to have lunch and came back 10 mins before boarding there was a cancellation of our flight. The next flight and all fights were full leaving from any airport Oakland San Jose etc. They could not accommodate us on any flight until the next morning. I ended up driving 12 hours. I am so disappointed that we were not notified ahead of time even just a couple of hours and I could have made other arrangements. The worst part is the cancellation was due to them being understaffed! Ridiculous reason and poor planning on their part.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Brett Smith","United States","2014-10-01","CLT-BOS. It's advertised online as 2+ hours but the flight only took 95 minutes. No issues on the ground or in the air. They went around with drinks and I thought they would provide snacks so I asked the attendant for a snack. I was surprised to later learn that snacks aren't free but the flight attendant never charged me. Return flight was delayed 30 minutes supposedly because of the issues in Chicago. Somebody made a snarky comment to flight attendant she definitely heard it but wisely ignored it. No other issues on the ground or in the air. It's always funny flying into Charlotte b/c majority of people aboard are switching planes. While others were making a mad dash to their next plane I was taking an easy stroll in the terminal.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Walsh","Canada","2014-10-01","Savannah to Philadelphia (equipment change) to Buffalo. Embraer 175 on both legs. Flights left on time arrived on time. First Class was just ok - expensive fare class but worth it for pre-boarding more space and a limited beverage/snack service. FAs were cordial not overly friendly.","","","First Class","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Saketh Rahm","United States","2014-07-31","I have flown UA 4 times from DEN-LGA over the last 2 months; As a Gold card holder I have been upgraded on 5/8 segments. Surprisingly all flights have been on time and even one landed 20 min early. In First UA is decent though they could learn from Delta about better food. All crew were friendly and actually smiled and were chatty with passengers. In Coach most crew also seemed decent and I like their snack boxes. Main problem is lack of consistent product with some aircraft with Wi-Fi some with PTVs and some with nothing. DEN and SFO based crews clearly nicer then EWR based ones.","","","First Class","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Steve Edgett","United States","2014-07-29","Because I wanted to try a 787 I flew LAX-Shanghai then returned on a 747-400 Shanghai-SFO. While the seats are more-or-less simulated business class and the entertainment selection is quite good the service quality is the worst in my 35 year experience. The ""flight attendants"" apparently come to work only to qualify for free travel as they most certainly do not go out of their way to provide anything approaching ""service"". The meals and drinks were delivered with all of the passion one expects when one of these veterans delivers the FAA pre-flight announcements. I despised making any contribution to wages these people did not earn. Given a choice between United and Aeroflot I'll likely choose Aeroflot. I fly 10-12 times per year and make the Asia flight 406 times annually this round trip is the worst I've had in 35 years of travel. My advice: fly anyone but United.","","","Business Class","","1.0","2.0","1.0","1.0","4.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Priyanu Two","Germany","2014-09-28","17/8/2014: Boston - Philadelphia - Munich: I used BA business lounge in Philadelphia which was really nice and then I tried out US Airways business lounge which was big but nothing much to offer. After boarding the plane I was very surprised to see the seating was very nice and comfortable. I was able to sleep all the way to Munich after dinner. The staff were very friendly and the whole experienced with US Airways was a very good one.","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Stine Caden","United States","2014-09-19","Over the summer my family and I flew to Fort. Myers on US Airways. On the way there we flew from Indianapolis to Charlotte to Fort. Myers. The flight was pretty average. On the way back though I have some complaints. We flew Fort. Myers to Washington Reagan to Indianapolis. On the flight back to Indy from Washington we were on a smaller Embraer jet. The Plane's condition was terrible. Multiple overhead bins were broken and at my seat the wall panel was falling off! I could see the insulation of the plane. Also all over my seat belt was gum. It was very disgusting and I could not change seats because it was a full flight. I'm willing to give US Airways another chance though. I would also recommend them to a friend because 3/4 flights were alright.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Nunez","United States","2014-07-29","I was flying from Orlando to Vegas with connection in Houston. First flight was delayed about 4 hours (not due to weather so it was just because of United and their lack of or poor maintenance of planes). This made me miss my connecting flight so I had to wait in the huge line to get a flight to Vegas. I finally made it to Vegas about 5 hours later. They didn't apologize or give me anything for the inconvenience. Then the day came for my flight back to Orlando which I was dreading. My flight from Vegas to Houston wasn't too delayed so I figured it was a good day. Boy was I wrong. I arrive in Houston at around 2.30pm only to find out that my flight back home was cancelled and they put me on a flight to Orlando the next day at 9pm. I had to wait in the massive customer service line to see if I could get on an earlier flight. After about an hour I get to the front and they told me they can put me on a flight to Jersey with a connection to Orlando. It would get me home by 1am so I figured to do that. Well surprise surprise the flight to Jersey was delayed which made me miss the flight to Orlando which was the last flight. I had to stay the night in Jersey at the airport because they wouldn't pay for any hotel. All in all they had me hopping from state to state like if this was a game and never apologized. I'll never fly with them again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Buenavista","United Kingdom","2014-07-29","UA 922 20 July: My name is one of three called out for last boarding due to delayed UA 1711 flight from Boston to Newark due to a mechanical problem as we were told. The delay did not augur well for my not-so-pleasant experience in the flight: no water in the loo food was miserable (the sweet sour chicken meal was kind of soupy and was tasteless) and one particular stewardess was quite snappy. The good thing was the uneventful flight which was a relief considering the week's news. Another good thing was my ""seatmate"" was transferred next to family so I had two seats to myself. My ""no"" recommendation was specifically for this plane and crew.","","","Economy","","5.0","1.0","1.0","1.0","3.0","","","5.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Austin","United States","2014-09-19","PHL-LAX-PHL September 3-9. I went out to Los Angeles for a vacation on US Airways. When I arrived at Philadelphia airport to my surprise the check-in and TSA lines were not crowded at all for it being a Hub. As for the flight it was uneventful. It left on time and arrived to LAX few minutes early. Flight was smooth but trying to sleep and relax in those coach seats was uncomfortable. The flight coming back left on time as well and flight went smoothly. Since US Airways is about to be the only airline to be non-stop to between Philly and Los Angeles once Virgin America stops its flights in October looks I'll have no choice but to use US Airways as I personally hate connecting flights.","","","Economy","","5.0","2.0","3.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Salemson Edith","United States","2014-07-29","When boarding United flight 919 from LHR to IAD on July 22 2014 I was mortified to be humiliated by a flight attendant because I could not reach the overhead bin to stow my carry on bag. The plane is large and I am 5'1 not tall enough to reach the bin. At 69 I also do not have strength to lift a bag over my head. Berating this to me she said if I could not put the bag in the bin myself then it would have to be checked. Other passengers were shocked at her response to my predicament and of course a kindly tall gentleman immediately put it in the bin for me. On departing the aircraft a tall woman who had heard the attendant earlier came over to take down the bag. The attendant's attitude and manner was very rude. I was in seat 27D for which I had to pay an extra $125. I have been flying across the Atlantic for 53 years. This was my first and hopefully last trip I'll make on United.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C MacKinnon","New Zealand","2014-07-29","Being from New Zealand I have to fly all the time just to get anywhere! Hence am used to flying all round the world multiple airlines. United Airlines are the worst airline I have flown and would not recommend them to any traveler. My Honolulu to Newark flight 2 days ago was cancelled. The reason? ""The plane didn't arrive"". No explanation. No food voucher (not that we were going to get fed on a 10 hr flight anyway). Grumpy ground staff who obviously had had no customer service training. Luckily got reconnected through Delta who were obliging helpful and got us into NYC with no problem. United's aircraft are old there staff are lazy and unhelpful and they are years behind European Asian and Pacific airlines in regards customer service. Star Alliance should dump them.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Marks Debbie","United States","2014-09-17","We traveled from Charlotte NC to Paris France in late August and had booked in Envoy class. Much to our total amazement we were loaded onto a 30 year plane with old business class seats that did not lie flat and were worn out and hard as a board it was like trying to sleep on a teeter-totter. They gave us an old ipad for entertainment. Food was horrible and the flight attendants went up front and closed the drapes. Impossible to get even a drink. When I called US airways they offered nothing for their false advertising. If we allow airlines to treat us with disrespect it will continue to happen. I know it won't make a difference but I nor my husband will ever fly US airways or American again. It is the only small way that we can voice or extreme displeasure about being treated so poorly. They didn't even respond to my email.","","","Business Class","","","1.0","3.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Maher","United States","2014-09-17","On our last US Airways trip the return from Athens was a complete disaster. I verified my seats and flights twice in the week before I left home. I brought a printed copy of the itinerary from their website. At the airport I was told that ""you don't have seats on the first leg of your journey from Athens to Zurich (Swiss Air). I see your reservation but for some reason US Airways cancelled your seats on that portion of the trip. The flight is full you don't have seats call them. Step aside."" I did call US Airways - on hold for long stretches while their personnel verified that it was the next day in Athens vs. where the customer service is located in the U.S. and while they tried to put me on a flight now leaving in 1/2 hour. We ran to the Lufthansa check-in as instructed - after repeated attempts to get tickets we were told by Lufthansa that they could see the reservation but US Airways hadn't completed the task and we couldn't get on board. I called US Airways again in front of the Lufthansa check-in (more time on hold despite explaining that we had less than 1/2 hour to get tickets clear security and get to the gate). They verified that the last agent had not completed our reservation in Lufthansa's system. They now instructed us to go to Swiss Air and get the same tickets since they were codeshare partners on the Lufthansa flight. While explaining that Swiss Air was where we started and on the other side of the airport the announcement closing that flight was made. US Airways then stated they could do nothing until the next day's flight to get us out. I asked for a supervisor. The supervisor reiterated that nothing from Athens was available until the next day. I told her that I could see online that several flights were available to European gateway cities that morning but was told that US Airways couldn't put me on those flights. She was more helpful when I offered to get us to any European gateway on my dime but then told me that all the flights from London Paris Rome Amsterdam Munich etc. were full. My wife tried again and did reach someone that routed us to Paris and home on Air France. Air France was a welcome change and they actually worked to correct more US Airways problems created during re-booking us. I always thought the day would come where US Airways would turn the corner and become a great airline (and I've waited a long time) but I've officially lost interest in being around to see it.","","","Economy","","","3.0","1.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Vanoni","United States","2014-07-29","My wife and I flew from San Diego to Paris France. On the return trip the video on the plane was inoperative and we flew 10 hours with no movies or sound. The second leg from Washington to San Diego had no video screens available on the plane and the power plug under our seat did not charge our electronic device so we could not watch a movie we had downloaded as we used up our battery on the previous flight from Paris. To top it off one of our bags didn't arrive with the rest of our luggage and hasn't turned up a day later. Needless to say the airlines should have compensated us for the lack of video service during an international flight. The missing luggage might turn up hopefully! The crew were excellent. Not their fault!","","","Premium Economy","","2.0","3.0","5.0","4.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Buenavista","United Kingdom","2014-07-29","United 941 flight taken 10 July 2014: If UA flights can clone the pilots stewardesses and stewards in this flight and put them in each one in their fleet UA will score 10/10. Leg room of the economy seats was quite a problem. I had cramps so I had to move to the backmost seat which was free. I spent the duration of the entire flight from Heathrow to Newark (connecting flight) catching up with my readings. Seeing that I was busy and not relaxing at all the crew were nice and even gave me a box of chocolates! I must mention that the touchdown was the best I have experienced. My recommendation is based purely on this flight alone.","","","Economy","","10.0","1.0","5.0","5.0","3.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ben Weeks","United States","2014-09-17","I fly with US Airways a lot and they are average nothing special. Flying from CLT-SAN we usually leave on time a few minutes early even. But ever since they removed inflight entertainment on their domestic flights a 5 hour flight on an A320 is a little long. Make sure to bring your own things for movies and music Airbus A320 was older with some signs of age and grime on it taffy stuffed into what used to be a power port on my armrest 2 skittles stuck to the carpet under my seat leather was worn as well. Cabin Crew were nice and attentive drinks and snacks were average though their marketplace meals are not as quality. Just a few days before our trip US Airways changed our flight numbers and if I had not looked at the reservation again I might have been in a little trouble in finding the gate. If you don't like spending a lot of money try not to bring huge suitcases that need to be checked as US Airways charges 25 extra dollars per bag each way. US Airways is an average airline nothing very special.","","","Economy","","7.0","4.0","5.0","3.0","1.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J McTaggart","United States","2014-09-14","I booked my trip through Orbitz. The trip was ""must be there on time"" type of trip. I was very pleased that check in was made easy to do online I had no problems with baggage as I carried only 1 bag with me. We traveled from DFW to Charlotte NC then onto Charleston WV. The plan for the first leg of the trip was excellent my only critique would be on that 2nd leg of the trip which was in a much smaller plane and the seats were pretty ""snug"". However we were on time the entire way there. On the way back our trip was delayed from leaving almost 2 hrs but there had been storms that had come through which had thrown many other flights off and I guess that was natures fault. All the staff was very friendly. They served only a beverage as our trips were short and I didn't mind. I would recommend us airways to anyone and look forward to flying with them again.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michaud Veronique","Canada","2014-07-27","This is the second time I have flown United. The first time was without incident. Great trip just lots of stops. This time however the plane I was getting on in Albany was late arriving and thus we were late taking off. This resulted in our flight arriving in Newark too late to catch the connection flight. Not only was I now delayed a day but I was told by the airline that I would likely have to travel to LaGuardia by bus or taxi but they would not cover the cost. This is insane. Also the airline did not seem to have any thought of giving a discount. I purchased a service and the service was not provided. In any other industry I would not pay for this. This will be the last time I travel with United. I will pay the extra money and take a more reliable airline.","","","Economy","","1.0","4.0","3.0","3.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Uwe Langhammer","United States","2014-07-27","Flew YYC-IAH yesterday on B737 and have to say nice flight mainly because of the class of service and the nice crew on board. Plane interior had seen better times and looked a bit outdated. Delay almost made up during flight. The friendly skies are much more friendly in Business than in Economy and unfortunately the gap between the 2 classes are way too big. In the future I hope United will shine some friendly 'skylight' towards the back of the planes to really earn the friendly sky status for all classes.","","","Business Class","","9.0","2.0","5.0","3.0","3.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Darren","Canada","2014-09-14","Do not use this airline especially out of YEG. I have never complained about a flight before. We had the exact experience with a cancelled flight from YEG to PHX as a previous post David had because of crew members not showing up. This was a 6.20am flight and was cancelled while we were in line to board. US Airways were extremely rude in re-routing us it was a take it or leave it proposal. And my experience continues to be horrible as I continue to deal with their customer service. Do not use this airline!","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Trevena Barry","United Kingdom","2014-09-14","I have just returned from a holiday to Miami Florida which went from Heathrow and stopped in Charlotte. I wanted to write a review as I read others before I left and they were mostly all really bad so I was terrified about what to expect. I'm pleased to say I was more than pleasantly surprised by my travel experience. All flights left on time and were early arriving we actually got back into Heathrow 45 minutes earlier than expected! Staff were pleasant the flight was smooth and there was plenty of room in our seats we all had our own touch screen TV with so many films to choose from it was excellent. Even the food was good it was free on the transatlantic flight and we just bought our own snacks for the domestic flight however all flights had complimentary drinks which was more than I expected on the domestic ones. I have to say it's a shame for those that have had a bad experience but I want people to know that it a great airline to use and it will always be my first choice in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Siauw Steve","Indonesia","2014-07-27","LAX-SFO one-way on B757-200. Surprisingly United has installed a good IFE system with updated blockbusters collection. Enjoyed my snacks and sweet apple juice on board. Speaker a bit too loud but all in all a surprisingly pleasant experience for such a short flight as 2 hours.","","","Economy","","10.0","3.0","3.0","3.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","F Clough","United Kingdom","2014-09-14","Flight US735 Manchester to Philadelphia on 2nd August cancelled due to - you have guessed it - maintenance problems. Managed to fly out on Monday 4th missing a full 2 days of holiday. We will never fly with them again perhaps we should have known they even messed up the return booking after they changed our route back and failed to book our granddaughter with us even though the flights had been ""linked"" they had a 7 year old flying on her own. The food was also inedible.","","","Economy","","","3.0","3.0","1.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Ross","United States","2014-09-10","I paid extra to have shorter lay over times. Instead we were stuck on the San Juan airport for 5 hours because the plane was late and we missed our connecting flight. That was on the way to St Thomas. On our way home we were delayed again because they had maintenance problems. Sat in the airport another 3 hours than 4 hours then 5 hours before they finally got us on a plane.","","","Economy","","","3.0","5.0","3.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Friedberg","United States","2014-07-27","Nice seats smiling staff and cutting every corner in First Class on an ORD-FRA route. Four croutons on my salad and ordinary less costly meal choices. 2 mid-priced white wines offered and wasn't even offered a refill during the meal. Had to pay 16.95 USD for WiFi despite a 10000+ USD ticket. Crew has rules about bags on the floor on take-off (even underneath the pod in First Class) and requests we wear shoulder plus lap belts - unlike other airlines. Even check-in was below par no dedicated lines. Nice big seats and big meal portions but equal or less than many other airlines' business class at double the price.","","","First Class","","3.0","4.0","3.0","1.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Matson","China","2014-07-27","United has recently changed its airplane (routing from PVG-ORD) from a 777 with personalized on-board entertainment in economy to a ""new"" 747 was shared projection screens. Also they recently changed their US/Asia route to also require payment for alcoholic beverages for those not in business or first-class. Travelling from China to the US quite often the 13+ hour flight seems even longer now that I have no control over what I can watch and no free drinks to ""shorten"" the travel time. In addition to these new changes the United crew has always been less than pleasant. It seems that the passengers are an inconvenience and I have heard the crew yell at each other on more than one occasion. Given the above I have changed my frequent flier membership to another Star Alliance airline and avoid flying United at all costs. It's just not worth the pain when flying that far and that long.","","","Premium Economy","","1.0","3.0","2.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Michelle Morland","United Kingdom","2014-09-06","I have just returned from a holiday to Las Vegas which went from Glasgow & stopped in Philly. I wanted to write a review as I read others before I left and they were mostly all really bad so I was terrified about what to expect. I'm pleased to say I was more than pleasantly surprised by my travel experience. All flights left on time and were early arriving we actually got back into Glasgow 45 minutes earlier than expected! Staff were pleasant the flight was smooth and there was plenty of room in our seats. Even the food was good it was free on the transatlantic flight and we just bought our own snacks for the domestic flight however all flights had complimentary drinks which was more than I expected on the domestic ones. I have to say it's a shame for those that have had a bad experience but I want people to know that it doesn't always have to be bad.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Egan","United States","2014-09-06","Flight 614 Phoenix to Atlanta was three times delayed. Instead of 9.50pm arrival on 9/1 we arrived at 3am on 9/2. In Phoenix after we loaded and taxied out a mechanical problem was encountered. We deplaned and two hours later got a new plane. Although entire plane was loaded we waited 45 minutes for the same two pilots to show up for this second aircraft. This plane finally pulled out of the gate about 7.20pm and after a short taxi back into another gate to check an allegation of a supposed ""bulging window seal"" on an A320 which a passenger claimed to have seen. You cannot see window seals from the interior of the aircraft. This supposed mechanical problem for which no repair measures were taken prevented us from leaving Phoenix until 9pm Pacific. It was a very unpleasant seemingly unnecessary experience as to the allegations of mechanical trouble on the second plane and the pilot delay in simply arriving at the aircraft.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","V Kim","United Kingdom","2014-07-27","London - Newark June 14 2014. I used my miles to purchase a ticket back to New York last month and was a bit nervous because I hadn't flown with United in a while and wasn't sure how the quality would be. Luckily it was better than I expected! The entertainment was pretty old and barely usable unless I wanted to go deaf by turning up the volume to its max. Since I wasn't using it flight crew asked me to swap with a couple who had a broken machine which I did. The crew member then forgot to give me my drink skipping my row completely until I reminded him. I was a bit annoyed but you know staff get busy and flustered. I enjoyed my flight smooth and got home safely so cannot fault it. One thing that made me smile is that an older crew member who witnessed me giving up my seat and then getting my drink forgotten thanked me personally and talked about how the crew really wanted to encourage good experiences for everyone. Anyway I quite liked the flight so well done United.","","","Economy","","8.0","3.0","4.0","4.0","2.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Perkins","United States","2014-07-27","Ever since Continental merged with United it has been downhill. My flights are repeatedly delayed for various reasons but mainly due to technical issues because they have so many old planes still in service. On my most recent flight my flight was delayed for five hours. The plane did not show up for three hours due to 'weather grounding' which was totally false because the weather was fine in Houston even if there were thunderstorms it would not have grounded for three hours. Then we were boarded and the pilot mentioned they had technical issues. I still do not understand why they would board an entire plane before knowing if/how long it would take to repair everyone sat in the plane for two hours until they were finally able to fix and take off. We were told to contact United for 'compensation' due to the trouble and I was offered $50 (only because I have status otherwise it would have been $25) due to our inconvenience. Apparently a new policy just instituted to give you even less because in the past for something similar I received $100 and $150. They do not even care anymore about customer service so I am moving onto another airline.","","","Economy","","1.0","3.0","4.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Schultz","Germany","2014-07-27","We booked a flight from SFO to LAX on United and a separate flight from LAX to Europe. Layover in LAX was supposed to be 5 hours - but rather safe than sorry is what I thought - and sorry we were to be: Upon entering the aircraft doors closed we were informed of a minor delay due to traffic restrictions. A while later a technical problem was added to the mix and they promised to keep us informed. It kept going on like this for a while until about two hours later we were released from the plane and tried to get on the next flight. After a total of three hours the ticketing agent kindly re-booked us on a Delta flight to LAX. We landed just in time to possibly make it on our next plane but the surprise was that our baggage was still on the original plane. So we had to wait even longer in LAX re-book the flight till next day find a hotel and so on. I asked UA ground crew if they could offer assistance with any of it hoping my star alliance gold card might come in handy. It certainly did not. The essence of this trip is: You are most welcome as a client as long as you pay and shut up!","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Phuong Tran","United States","2014-09-06","I don't fly a lot but when I do I expect professional staff service. I have not have this issue with other carriers. Anyway I just got back from a trip to Myrtle Beach NC. Our connecting flight from Charlotte to MB was delayed 45 minutes. The plane was just there. When the announcer made the call she didn't announce our boarding zone. We waited and had to get up there. We told her we didn't hear her calling the zone she rudely replied ""ah I did"". Gate c29 on Tuesday 3ish 8/26/14. On our way back at gate c10 from Charlotte to Phil on Friday at 8.05pm 8/29/14 the announcer mumbled and lots of passengers didn't understand what he was announcing. We didn't know our boarding zone was called. Both times we didn't get a proper update on the flight status at Charlotte.","","","Economy","","5.0","3.0","1.0","3.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Graubard","United States","2014-09-06","MUC-PHL-ORD on Sept 2. A330-200 from MUC - mechanical issue that delayed departure for almost 2 hours. They kept saying it would be 10 minutes but that stretched out every time. Once on board the flight was good - seat comfortable and good food. Great AVOD. Landed an hour late and ran through immigration and security to get to my ORD flight. A321 wasn't full - departed on time and sat on the runway for 2 hours due to a storm that came just as we were taken back to the terminal. Other planes were taking off so not sure if the reason they gave for the delay (air traffic couldn't route us around the storm) was honest. Landed 3 hours late in Chicago - crew was very friendly at least.","","","Economy","","7.0","4.0","4.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Stueart","United States","2014-07-27","Economy-plus from EWR-HKG. Staff at the airport were very friendly and in-flight were pleasant. For a 16 hour flight I was dreading the experience as I am 6'6"" tall. The seat was actually reasonably roomy and thankfully the middle seat of three was vacant. The idea that United now charges for alcoholic beverages on even such a long haul flight really sets them apart from their competition in a bad way. The food was probably the worst I've ever had on an airline and that's saying a lot. Entertainment options were fine but the remote control at y seat did not work and the touchscreen worked only badly. Watched one movie and then slept. Overall though I felt as though I was flying on a budget airline and I wasn't! United step up your game!","","","Premium Economy","","5.0","3.0","3.0","1.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bryan Romaine","United States","2014-07-20","My worst flight was 2 weeks ago with United. My original flight was re-routed due to delays and not being able to make my connection. My re-routed trip had a connection which was delayed several times. Several passengers requested clarity to the problem and were given vague excuses and lied to several times. When the final flight was boarding I along with several others were denied boarding as the plane provided was not large enough to accommodate all reservations. I spent that night in the airport and flew to a different location the next day. The staff were unprofessional and created nothing but frustration and anger for many passengers. The planes were uncomfortable and I felt as if we were cattle being driven to our destination. I will never choose United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","John Gormley","United States","2014-09-06","I was booked on a non stop flight from Philadelphia to Seattle. I arrived at the airport and was told that I was too late to check my baggage. They said I needed to be there 45 minutes before the flight departed and that I was 5 minutes too late. The woman at the desk was rude and uncooperative saying that the policy says 45 minutes and I was late. I found another agent and she said all that she could do was put me on another flight leaving 10 minutes later but it was not a non stop and I would get to sea title 5 hours later than the first flight. The policy I found online at their web site states you must be at the airport 30 minutes before your flight departs to check a bag. This is not the fist time I have had problems with US Airways since their take over by American but it will definitely be my last. I will never fly US Airways or American again.","","","Economy","","","2.0","2.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Harrison","United Kingdom","2014-09-06","Travelled to Orlando via Philly and had a bad trip due to the incompetence of US Airways. Booked for a family of 6 (4 adults and 2 children 6 and 8) and was given split seats. I was told by the staff that we should ask the people who were in the seats next to some of us if they would move to let our family stay together. Got to Philly and heard a blurb over the tannoy so I went to the desk and asked about it and was abruptly told to wait. Asked again about sitting together only to be told the same thing again at least that's standardisation for you. The return flight was worse with inconsiderate flight attendants no back of the seat screen and again had to sort ourselves out with other families. I will never ever fly with US Airways again abysmal company.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Wood","United States","2014-07-20","I find that United ground crew in particular seem to delight in going out of their way to be surly (on a good day) or nasty (typically). We flew coach today but honestly it doesn't seem to make a difference. Continental was a great airline that was merged with a terrible one and since the merger we have tried to avoid United wherever possible. Old United equipment substandard IFE overall bad attitudes no matter which cabin you find yourself in. Flying United is an endurance marathon. If we fly up front I am annoyed that we spent money or miles for bad attitudes. When we fly in the back I am annoyed by horrible service inedible food (we bring our own now) and shabby cabins. It's time for the United brand to retire.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Choitz","Germany","2014-07-20","I booked a ""direct"" flight from Berlin Germany to Newark NJ USA and instead of being direct once we got to the airport we were told the airplane would be stopping to fuel up in Maine (obviously not for our flight but for the one after ours). Furthermore having made this trip from Germany/USA several times with other various airlines in comparison United has old planes and less amenities. Lastly there was no way to request a special meal from their website I looked and looked but the meal option was continually grayed out and ended up having to call customer service - another inconvenience.","","","Economy","","4.0","2.0","4.0","1.0","2.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","U Kosecka","Canada","2014-09-01","Trip from Rio to Toronto via US Charlotte (US Airways hub). One plane was canceled without any information to passengers. Staff were rude and not accommodating. Difficult to believe that being in the hub no other planes were available. It looks like their planes get a lot of mechanical problems. After my letter to airline requesting partial reimbursement for the ticket and meals during the 6 hrs of delay I was offered credit/points which I should use within one year. I am not planning to fly with US Airways anyway so there credits/points are useless.","","","Economy","","","2.0","2.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Callaly","Ireland","2014-09-01","Against my better judgement I used our compensation from our cancelled US Airways flights to SFO in summer 2013 to (partially) pay for flights to Florida this summer. On the way home to Dublin Phil/Dub flights cancelled after 6 hours of zero info. Put on flights to Chicago the next day. Chicago/Dublin flight cancelled that night after 5 hours of zero information. I managed to book my family onto a 'decent' airline (Aer Lingus) and we made it onto a flight that night after lots of running between terminals. Two weeks later our bags have not arrived. I plan to drive to Dublin airport today and demand our bags back.","","","Economy","","","1.0","3.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Bonerigo","United States","2014-07-20","We scheduled a flight from Dayton OH. to Boston with a connection going to Boston in Newark and another connection flying back with a connection in Chicago. Not once did we depart on-time. Newark was a disaster. We had our flight cancelled obtained a second flight but the customer service rep never suggested we try to get an earlier standby flight. Nobody called us from standby until I questioned the boarding attendant minutes prior to takeoff but managed to get onto the plane only to sit on the runway for over an hour because of a backup radio malfunction which ultimately caused the flight to be cancelled. After 7 hours we made it to Boston. Going home we arrived in Chicago and again on United's commuter connection we had another 2 hour wait while something on the plane was fixed. Service was poor especially in Newark where there were two hundred people waiting at customer service to rebook and two reps staffing the computers talking on a phone and letting a plane load of customers wait. Bottom line is that I almost could have driven to Boston from my home in Ohio and not lost much time.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L David","United States","2014-07-20","I am appalled with the way I was treated by this airline. My connecting flight was canceled and no other accommodations were made for an entire flight. When I was told that I would have to stay at the airport for 10 hours for the next available seat my only option was driving to my final destination. The staff had no answers to my questions. When I went to get my baggage I was told it would be about 2 hours before my 1 suitcase would be brought to the carousel. The woman at baggage claim did not follow through and my suitcase was sent to another airport. I had to drive to get my bag from the other airport. I received nothing but frustration for all of the airlines mistakes. Terrible start to my vacation and I will never book with United again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Graubard","United States","2014-09-01","ORD-PHL-MUC on August 28. A320 from ORD to PHL - departed early and landed early. Crew was very friendly and came through multiple times for trash pick up after their drink run. Connection was 2 hours to a full A330-200 to Munich. Boarding was well organized. Had aisle seat in front part of economy - seat comfort was good and AVOD was slow but great content. Flight attendants were not unfriendly but not super friendly. Chicken for dinner was yummy and filling. Landed 30 min early to Munich. Overall I was impressed with my first international trip on US Airways. And couldn't beat the fare - bought 5 days ahead at $700 round-trip.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Gribling","United States","2014-09-01","The actual safety of the flight and the technical competence of the crew appears to be outstanding. But I would tell US Airways management that the customer service is only fair (C to a C-/D+). The flight attendants appeared stressed and not really emitting a feeling that they were glad to have the customers aboard. The food was two meatballs and one broccoli spear. I know economy class should not whine but the meal looked so pitiful. The movie for my cross Atlantic flight (going and returning 2 weeks later was the ""Muppet Movie""). The earphones that were passed out for the movie did not work and the advertised other entertainment channels were not working either. US Airways has so much potential.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Nesmith","United States","2014-07-20","I flew out of LAX at 6 am July 9 2014. The flight took off at its scheduled time. The only complaint I had concerning this flight is it makes no sense to me for the airline to load the front of the plane first. It would be more efficient and there would be far less congestion in the front of the aircraft. For the flight from LAX the ground staff were very sloppy and inattentive. United has rules concerning the size allowed for carry-ons. Many passengers were allowed to bring full-size suitcases on board and of course the overhead bins rapidly filled up. I was pleased to see the staff at Dulles for my return flight were enforcing the rules and numerous passengers had to check over sized carry-ons. Charging an extra $25 for the first checked bag will preclude my flying United in the future.","","","Economy","","10.0","2.0","5.0","2.0","5.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Pierce","United States","2014-07-17","This week will be the last time I fly United Airlines. I made the mistake of doing a status match program after having Delta status for years simply because I thought that there was better options for flights into my business territory Canada. Today is the final straw in what has been a nightmarish year of unavoidable layovers constant delays cancelled flights and the worst customer service experience possible. I had a flight to Halifax scheduled today. I get to Newark airport for my 2 hour layover and see that my flight is leaving from Concourse A which has no lounge or other comfortable place to get work done. I take the dingy bus to Concourse B/C to use the lounge. While in the lounge I wasted a good hour trying to get Internet to work. I went to the front desk and reported that the Wifi was very slow. The lady behind the desk said that no one else had reported this then went on talking about her vacation pay hours remaining with another United employee. When I arrived in the lounge initially I asked while checking in if they were announcing all flights and was told yes. I did also hear them announce many flights but there was never an announcement for mine. I realized it was 7.05 and my flight left at 7.30. I raced to the bus to Concourse A by the time I arrived at Gate A20 was told that I would not be going to Halifax. I went to the customer care line where I stood for over 5 minutes while 2 agents ignored me. I sat there for almost 10 minutes while she typed away without saying a word to me. Finally she started telling me there was a flight from Houston tomorrow but no seats on it. I heard a passenger next to me say something about a flight to Moncton and asked the agent next to me if there was a flight to Moncton tonight. I asked the staff member to look into the Moncton flight and without saying a word she got up and walked away. Finally got onto the Moncton flight which left 40 minutes late. Again no apologies for the inconvenience to us passengers who foolishly chose to spend our money with United.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Joseph","United States","2014-08-20","I was booked on a US Airways flight scheduled to depart from Philadelphia to Orlando at 6.50 am (that plane's first flight of the day). US Airways did not check and make sure that the plane was ready to go the previous night or earlier that morning so we went through an endless list issues with the plane. About 6.5 hours after its scheduled departure time (including over 5 hours of being forced to stay on the plane) US Airways cancelled its flight and left us all to find another flight. By the time all the mechanical issues were finally resolved there was bad weather in Orlando so conveniently the US Airways records state that the flight was cancelled due to weather issues. If the flight had left on time there would be no weather issues. Because they are now hanging their hat on the ""weather issues"" they have completely dismissed any responsibility they have for the numerous mechanical delays.","","","Economy","","","0.0","1.0","1.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","G Jordan","United Kingdom","2014-08-18","Return flights from Manchester (UK) - Charlotte (USA) - Las Vegas (USA). Very disappointed with these flights. OK with the domestic flight you don't expect much. A seat which was comfy enough and one or two drinks runs. Bog standard plane no inflight entertainment and had to pay for wifi. Fine for the four hour domestic flight. Transatlantic though different matter. On a Boeing 757. Same comfy seats (all seats were in the extra legroom section but the actual seats were the same in normal economy). Very dated entertainment as in TVs down the centre isle therefore no choice what to watch or when. No wifi on the planes either. Even if it was the same wifi as on the domestic flight it didn't give the chance to use streaming services such as netflix etc. The result? A very boring 10 hours on a plane. Food was OK nothing special or bad apart from the kids meal. We reserved one for our 5 year old in case the normal meal was a bit too adult for a kids palate. As it turned out the normal meal would have been fine for ours. But the kids meal consisted of chicken nuggets or similar potato croquettes and sweetcorn followed by biscuits and grapes. Breakfast was a bagel with butter and jam. We had a lovely blueberry muffin. A bit of common sense would have been to keep the puddings and breakfasts the same throughout just change the main meal to suit. Drinks runs were at the start and the end of the flight only. You had to call them in between.","","","Economy","","3.0","5.0","3.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Roche","United States","2014-07-17","Recently flew business class with United from Narita to IAD. For my $13000 r-t ticket I got the narrowest business class seat I've ever been in. They squeeze 8 across in their 777s including 4 abreast in the center aisle. Basically an unfriendly cabin staff that showed little initiative in anticipating customer needs and were inflexible and downright rude in enforcing cabin protocol (use of first class rest rooms when business class facilities were wait listed even though the only people in first class were the second pilot and co-pilot). Food was mediocre and served with little flair.","","","Business Class","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Robert Loehr","United States","2014-07-17","Would not recommend anyone use this airline. Cancelled our flight and did not get booked until the following day. Lines were long in Kansas City had 2 people working. The facilities are old or not functioning. Worst travel experience ever!","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Anderson Feng","United States","2014-08-18","Booked over a month in advance for my wife and I. Then try to check in online the night before and they have us in different rows both flights. When I called the agent said maybe because we have different names. Really? So even if you book at the same time they assume you are not together? First flight we were able to get seats together arranged by agent at front desk but connecting flight the flight crew told us to ask people in the seats if they would switch with us. Thankfully a passenger was more accommodating than the airline staff.","","","Economy","","7.0","4.0","3.0","3.0","2.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","G Scott","United States","2014-08-18","My wife and I recently traveled from our home in South Carolina to San Francisco and back. The trip west was uneventful and Delta was fine. But the US Air flight from San Francisco to Charlotte NC at 1.05pm on Aug 13 2014 we saw two attendants ahead of us but as only one taking boarding passes. There was a second attendant who was looking at everyone's carry-on bags. When my wife passed the boarding pass scanner she rudely told my wife she couldn't board because she had three carry-on items - a purse a book bag and an envelope. She made my wife put the envelope into the book bag. I have no clue what made this US Air employee so spectacularly unable to deal with the public on this day but it left a bad taste in my mouth. Nearly every passenger on the plane about 190 of us were commenting about the scene we had witnessed. And all felt the same as I. I flew the other half of my flight on Delta.","","","Economy","","","1.0","1.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Ferguson","United States","2014-07-17","On 10 July Flight 4857 was delayed 2 hours awaiting incoming aircraft. On 13 July Flight 4856 was delayed 3 hours due to mechanical on inbound then further delayed for unknown reasons. Connection in Dulles was missed and later flights to Colorado Springs were unavailable. Attempts to rebook into Denver were unsuccessful as they were also delayed multiple times into early AM hours. Travel from Dulles to Colorado Springs was rebooked for 14 July on Flight 6349. That flight was delayed and subsequently cancelled. Travel was rebooked on Flight 1694 to Csprings via Denver though downgraded from business class to economy. That flight was delayed due to crew issues so the Denver COS connection was missed as well. Travel was rebooked on 6259 which arrived in CSprings on 14 July at 10:.56pm. The gate people were very helpful but the system was unresponsive and they were basically victims as well. Having been loyal United customers for 30 years this sort of thing has become the norm over the last few years predictably unpredictable. They have lost our business.","","","Business Class","","1.0","1.0","4.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Dow","United Kingdom","2014-07-17","I flew with United for the first time back in June/July flying non-stop on the new service between Edinburgh and Chicago and on to Wausau. I was surprisingly impressed with everything the check-in was fine there was no delays and the ""Premium Access"" (speedy boarding) was worth it. The entertainment options on the way out were of a good choice (by my standards) and sneakily ordering a special meal meant I got fed first (and it was still hot). Think it was chicken and something pretty good by economy standards. The seat was comfortable and obviously for the person in front of me to as she decided to recline her seat for the whole flight but I guess the fact of a spare seat beside me overcame the fact. I was slightly nervous about having to navigate Chicago as after reading reviews I thought it was going to be awfully daunting but everything was quick like seriously only 10 mins in the immigration line extremely impressed with that. Also sneaking into premium access and security at terminal 1 was an added bonus. I had a scheduled stop over of six hours but United decided to double it to 12 as the plane taking me to Wausau was delayed due to weather which I will say not entirely United's fault but some food and drink tokens would not of gone un-noticed. The flight home was all on time and everything went as planned. Thank you United you have impressed me I will be flying this airline again.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","David Bielli","United States","2014-08-15","Business class BWI with transfer in Charlotte - LAX. First time I flew US Airways. On board service is ok but would not pay for business class again. It is overpriced for the slightly larger seat. Food is ok. The real problem came when we arrived at 22.00 at LAX. We were off loaded and waited by the baggage claim. Luggage did not arrive until about 30-40 mins later. That would not be a big problem. The problem came when about 10 of us did not receive our luggage. The luggage belt kept going but after about an hour it became obvious nothing else was going to come. I headed over to the luggage office and to my surprise the luggage was lined up to the other side by the entrance to the airport - you could have literally walked from outside make two steps take my luggage and leave and no one not even cameras would see you come in. I approached the staff and raised my concern plus why did my suitcase not come the normal way. She proceeded to tell me it came on earlier flight. After asking why would they not inform us via PA system - she advised me there was no PA system they could use. I asked why could she not make the 1 min. trip and let us know and save us time and concern. She said ""not my problem"".","","","Business Class","","3.0","3.0","1.0","3.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Wharfe","United Kingdom","2014-08-15","Manchester - Orlando via Philly Orlando - Manchester via Charlotte. Outbound flight was ok on airbus A330 but food was terrible. The real fun began on the return flight. Having checked in (self service next to the desk) we discovered that although I had booked 3 seats together US Airways had decided to seat me away from my wife and young daughter). When I asked the attendant if he could change my seat to where I booked next to my family he replied ""oh but yours is a nice seat"". I replied ""ok but I want to sit with my family as I had booked so can you please arrange it"" to which he replied ""oh but yours is a nice seat"". Eventually he said ""sorry I cannot do anything you will have to ask them in Charlotte"". Eventually the lady at the gate managed to change my seat for me for the 1st flight but couldn't for the 2nd one and I would have to change it in Charlotte. Luckily the lady at the gate was sympathetic to my request and seated us all together for the Manchester flight. On boarding the flight (a 757 Aircraft) it was a very outdated plane for a transatlantic flight! The TV screens were down the aisles not in the back of the seats and worse still the one at the back where we were seated did not work for the entire flight. Again the food was very poor for the main meal but that was nothing compared to breakfast! This consisted of a single warm small muffin/cake and a cup of coffee or tea. When I asked where the breakfast was they replied ""that's it"". If I had to rate this airline I would give it a 1 out of 10 at the very most. I will not be using US Airlines again for travelling to the USA anytime soon.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Schaefer","United States","2014-07-17","I travelled business class from Taipei to Boston via San Francisco. The appetizer had unidentifiable meat on it that was so leathery I couldn't even chew it. The roll was as hard as a rock. The toddler in a seat near me made a lot of noise. I usually travel economy and tolerate all of this. When you pay for business class you shouldn't have to tolerate any of this. I arrived in San Francisco and there is a four hour delay on my flight to Boston due to an engine failure on the plane originating in Washington D.C. So I got on an earlier flight but have to travel economy class. I asked the agent to if she could help reimburse me for the difference between economy and business. She said I have to do it by myself online. Hassle after hassle after hassle.","","","Business Class","","5.0","4.0","4.0","2.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Samuel","Canada","2014-07-17","I was on a flight to San Francisco traveling via Washington D.C. All passengers boarded the plane and everything seemed normal. We didn't take off for a few minutes but I assumed that a few minutes delay was normal. The captain walked in next and announced that the ""tyre pressure was low"". After some conversation with the maintenance crew at the airport the captain announced that they will have to deplane us. My thoughts at that point were - why wasn't it looked at before the previous crew left the aircraft? Or afterwards? They kept intermittently announcing that the flight would take off now and then and so on. But eventually 6 hours after we first boarded the plane the flight was cancelled. The crew expressed helplessness - we can't blame them. The airline staff were also helpful in rebooking but it was a lesson - a significant one in my life and I'll certainly think a hundred times before choosing United again.","","","Premium Economy","","3.0","3.0","2.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","David Tencer","Canada","2014-08-15","August 13 2014. YEG to PHX flight booked for 6.20am departure. They do pre-board announcement about 6.00 but then immediately tell everyone to sit down and relax because crew not there yet. Then departure pushed back to 7.00am. No updates given and an hour later departure pushed back to 9.00am. Then 10.00am and now announce they will start trying to move people to other flights because still no idea when crew will arrive. Line up for 1/2 hour only to get to front and be told they are only re-accommodating people with connecting flights and since my final destination is PHX I have to wait because the plane will still be going which I know by past experience with US Airways is unlikely. Then departure pushed back to 11 and a while later to 12pm when they finally mark it cancelled. So 2 hours in line now to get re-accommodated. By this time all other options for the day are full best they can do is 2 days later! Rebook on another airline for next day. Never given explanation nor apology they seem to delay cancellations as long as possible so people find other flights on their own and then don't need to give any compensation because flight not cancelled. Terrible airline avoid at all costs.","","","First Class","","","0.0","1.0","0.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Prentice","United Kingdom","2014-07-17","Airline staff (only one) never smiled and I mean never smiled even when I was pleasant to them when purchasing drinks the stewardess couldn't find what we wanted we had to point them out to her and she made a comment after buying 3 drinks if we were going to ""buy the entire cart"" and she wasn't being funny. We had to ask one of them could they collect trash after eating and he grunted and went off to get a bag and when we said thanks he just glared at us. We felt like cattle first you eat then you buy drinks and then don't annoy us. It was a long night from Newark to Belfast and was very glad to get off that flight.","","","Premium Economy","","5.0","5.0","1.0","2.0","5.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Laquerre","Canada","2014-07-17","I was booked on another flight after my original flight was cancelled due to Hurricane Arthur. I decided to check- in for this flight as I would have to get up at 5am to catch it. At 7pm when I went to check in online I found out that my flight had again been cancelled (couldn't blame the weather - reason given was no crew) and I was re- scheduled for a flight at 1.30pm. There was no email sent to me nor was I contacted to be informed of this change less than 10 hours before my flight. When my flight 5876 was cancelled on 3 Jul 14 there were 2 staff members to re-schedule over 50 people - it takes about 45 minutes for the staff to re-schedule each person. How come United could not find more staff - this was known there would be cancellations predictable that flights would be cancelled. Overall a pretty shabby performance from United. Now again today they cancelled my flight - also did not inform me at all - I found out by accident by looking at their website. This was the only flight cancelled going to Harrisburg PA. Flights cancelled 3 times in the last 3 weeks and no-one told me. They have all my contact information and send me my boarding passes and tickets but won't tell me when a flight is cancelled.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Reilly","Ireland","2014-08-15","We were due to fly Dublin - Charlotte - Orlando on 25th July. When we got to the airport our flight to Charlotte was delayed by 4 hours. Went to US Airways desk to mention we would miss our connection she was so helpful and got us to Gatwick with Aer Lingus and onto Orlando with British Airways. Returning home on 8th Aug and we had no problems Orlando to Charlotte on American Airlines and US Airways to Dublin. Having heard all the horrid reviews I wasn't expecting much but was pleasantly surprised by my experience. I found US Airways flight attendants so nice and the flight was lovely.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Merve","Ireland","2014-08-15","I flew from New York to Honolulu for my brother-in-law's wedding. My first flight was delayed first because the toilet was clogged then because the breaks didn't work. The pilot made a nonchalant announcement 45 mins after we were stuck on the plane explaining the situation at last. We were delayed by 1.5 hrs and I missed my second flight from Phoenix to Honolulu. After speaking to many US Airways personnel who could not care less about me I managed to be rerouted through LA - that flight was also delayed by 1 hour due to an unexplained maintenance issue I was stuck in LA for a night - they did not help me find a hotel even though I practically begged them let alone pay for it. They didn't know where my luggage was. I took an American flight the next morning to HNL finding that my luggage was lost. It was found later in the day thanks to the AA staff at HNL airport. No US Airways personnel apologized offered to help or bothered to do their job. On the contrary they were rude non-caring and certainly not sympathetic. Overall a terrible experience.","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Costa","United States","2014-07-17","I was on my way to Houston at McAllen airport and for almost 12 hours they kept postponing the flight every 30-90 minutes until finally cancelling one of the flights after about 6 hours but letting us know that we could go on a flight that again was postponed several times for about 5 hours until they finally cancelled the flight. Bottom line they kept me in a small airport from almost 9am until 9pm and then no flight. I've heard similar problems with this airline. Seems the service offered by this airline has declined tremendously since the merger (Continental + United). Very unreliable and I definitely try to avoid using this airline at least until there is significant improvement in service.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bardos Paul","United Kingdom","2014-07-13","I flew several internal US flights with my family May 2014. I was hugely disappointed with the quality of seating and the service. United is absolutely a cheap airline operating cattle trucks in the sky. The cabins are rammed full with very little space the seating is dreadful the customer service a joke and the mighty dollar king. I am only surprised the toilets were not charged for. The baggage handling was terrible. It is truly amazing that this airline has gone so far downhill.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Tarber","United States","2014-08-07","We just flew back from vacation connected in Charlotte on our way back to Cincinnati. We get to our gate only to be told there was a gate change from E3 to E 38. Meanwhile we hear several announcements of delays and gate changes due to maintenance. We finally get to the gate and our plane left 40 minutes late - while the flight board displays the flight leaving at the original time. Once we get on the plane we inched along the runway for another 45 minutes before the pilot finally gave us an update. Meanwhile the flight attendant was welcoming us aboard US Airways Express - express really. She proceeds to tell us that we must pay for snacks ranging from $3.50 to $7.00 for wine and beer. This is the third bad experience we have had with US Airways in the 3 times we have flown them. I am done!","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Domingue","United Kingdom","2014-08-07","Our opinion of US Airways is that their customer service is poor and their organisation falls apart when planes are cancelled. On our flight out US 722 from Dublin to Philadelphia the attitude of the US Airways Dublin check- in staff was somewhat aloof. The flight attendants were grumpy and did not appear to want to be doing their jobs. Our return flight from Philadelphia to Dublin went well until the captain ineptly described that they had a fault with the GPS and navigation systems in that they did not agree. However he described we would be OK as we were still over land and this would aid them to guide the plane back to Philadelphia. After 3 hours we were diverted to Philadelphia where we found that US Airways lacked in all areas of how to deal with this event. On landing the cabin crew simply said proceed to baggage terminal C where you will be accommodated. On arrival in Terminal C no clear instructions were given as to why to do next and there was no US Airways staff present who could organise the skeleton staff to help with everyone finding alternative flights. One staff member wandered around with a business card saying that you could go to the ticket desk or ring a number to make arrangements for other flights. However not everyone got this card and we had to help some families who were not made aware of this. After 3 hours of telephone calls and waiting in a queue US Airways did find us alternative flights and accommodation which was positive. However the staff guiding us in the queues were extremely rude and the US Airways staff member aiding families in the taxi rank to get taxis was completely out of her depth in this job. At one point there were about 30 of us queuing with a line a taxis waiting and a major argument between taxi drivers and staff. I honestly thought a few of the female passengers were going to break down in tears. Essentially our disappointment is not with the mechanical failure of the plane but in the very poor attitude of the US Airway staff and extremely poor leadership and organisation as soon we were left to our devices once the plane was returned to Philadelphia airport.","","","Economy","","","3.0","1.0","3.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Roberts","United Kingdom","2014-07-13","MUC-EWR in Economy Plus. The EC cabin was probably less than half full which made things more comfortable but that didn't seem to affect the overall poor service. Most flight attendants perfunctory with their work (with one exception) and attitudes were poor. Food given to us as if we were a million-man army and the quality continues to decline. Few water runs. On the upside the movie selection was excellent but I have never seen a worse cabin crew ever.","","","Premium Economy","","5.0","3.0","1.0","1.0","5.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Dahlberg","United Kingdom","2014-08-07","Tried to fly from Philadelphia to Bangor on 2 August. Waited over two hours for them to fix plane. They even boarded us and we taxied out to take off but they found yet another mechanical fault while we were on the runway. Returned and disembarked. Very rude ground crew. Flight then cancelled. Had to wait in a long line to be put on a new flight. Cabin crew from other flights dame and pushed in at the top of the line making our wait even longer! Could not believe how rude they were. Even though Philadelphia is a hub for them and the flight was fully booked they could not find an alternative aircraft. And lots seemed to be sitting around going nowhere. We took a flight to Boston. Very rude woman at the gate looked at my BA Silver card and yelled - You are not preferred customers! She did not even know who US Airways partner airlines are. We arrived in Boston on a plane with broken toilets. None working in Economy. There is always something broken on a US Airways plane. Our bags were sent to Bagnor. So we had to spend a night sleeping in our clothes and then drive out of our way to Bangor airport to collect them next day. I have never had a flight with this airline where the plane took off on time and everything on board worked. Many flights were cancelled. Even long distance ones from London. I will go out of my to never travel with this airline again.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Fukuda","United States","2014-08-07","The weather was clear on July 4 2014. In fact US Air flight next to us was leaving for Los Angeles without any delay. Our flight (#1836) was cancelled due to ""crew unavailable"" and not due to weather. The ""crew unavailable"" referred only to the pilot. The flight attendants for this flight were all there ready at the door waiting to board. Before the flight was cancelled the announcement stated that we were ""just waiting for the pilot"". US air claimed that this could be due to a domino effect of an inbound flight not arriving on time. I would agree with them that it would be difficult to find a whole flight crews but in this case we were only waiting for the pilot. This situation was not due to an unforeseen circumstance yet they blame the weather for their mismanagement. They should have a stand by pilot for this situation. I consider myself a seasoned traveler and this is not my first time encountering flight delay or cancellation. Other airlines had not only provided me with an overnight stay at a nearby hotel but also had a bus ready to shuttle all the passenger to the hotel and provided us with an overnight kit. You have a choice you don't have to put up with US air mismanagement and constant delay.","","","Economy","","1.0","4.0","4.0","3.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Barton","United States","2014-07-13","On July 1 2014 my family and I were traveling to the Cayman Islands flight was cancelled 1 hr prior to our departure time due to bad weather in Houston. They tried to reschedule our flight for two days later we could not go two days later we had to return to work in a certain amount of time. Once we were on a flight that day the flight attendant reported to us that there was no bad weather and had no idea why our flight was cancelled. We were then sent to Houston airport where they got us on a flight to fly into Miami where our next flight could not leave until the next morning so we spent the night on the floor at the Miami airport. The experience to our destination was horrible flying United and their express flights. Once we were returning home on United they did not tell us we did not have to pay for our luggage again and let us pay again Once again the flight was unpleasant. Once we arrived into Houston our flight home was delayed again the experience with United Airlines was horrible and the flight attendants were very unfriendly. I will never fly United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Peterson","United States","2014-08-07","I flew from Chicago to Philadelphia to Tel Aviv and back the same way. Overall this was a great experience. Checking in was quick and punctual even with Israel's necessary added security. Flights left in a timely fashion. Flight attendants were nice enough. On the 12.5 hr flight back from Tel Aviv we received 2 meals that were surprisingly good plus they came around with free beverages 3 times plus made regular trash runs. Inflight entertainment system also allowed you to see your trip progress though you had to push a little hard to select things. If that's your only complaint it's a good entertainment system. The Airbus A330-200s were smooth and quiet as were the A320-200s. My only complaint was the difficulty sleeping/seat comfort but I'm 6'7"" so it was expected. It was the most comfortable flight I've been on. Overall it was a great experience and I'd gladly fly with US Airways again as long as the prices remain competitive. In everything that's actually consistent and important US Airways surpassed expectations.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Hryn","Canada","2014-07-13","I flew United 148 Newark to Geneva economy July 8. After reading other reviews I was prepared to expect less but was pleasantly surprised. The stewards and stewardesses were prompt with service and very friendly. Seat-back inflight entertainment provided me with many options to kill the 7.5 hour flight. The meal was good for an airplane meal and they were generous with drinks making numerous coffee/soda/water runs. The flight wasn't full and I was able to actually sleep on an international flight which made me happy since I had no one sitting next to me. We left Newark on time and arrived in Geneva on time. They got me there safely and cheerfully. What else can I ask for?","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Wilkins","United Kingdom","2014-07-13","Like many people I flew United because of the great service I used to receive when Continental was still around. After the merger United seems to actually try to become the worst airline in United States history! On my last 4 trips United was responsible for 6 flights. Out of the 6 5 had major issues. The first trip had two legs. The first flight was delayed 1.5 hrs because the pilots couldn't show up on time. That caused me to miss my connecting flight by 3 minutes. Because the connecting flight was missed they booked me on the next flight (after an hour wait in the Customer Service line at O'Hare). Well the next flight was delayed nearly 3 hours - 1.5 of which was on the tarmac! On the return trip I checked in to my LAX-ORD flight only to find out my seat had been canceled. After arguing with the ticket counter agent that I indeed paid to be on the flight they finally called their reservations department. They in turn told me that I cancelled the flight. After more arguing they finally conceded that my seat may have been ""accidentally canceled"" by the ORD customer service. Finally on my last connection from ORD-ATW I sat around for over 5 hours because the aircraft that was supposed to take the route was late coming in. Really? It's Chicago O'Hare airport United's biggest hub! They couldn't pull another ERJ-145 into service? I could have driven to ATW and back (probably should have) in the amount of time I waited for the delayed aircraft. Despite having been a loyal Continental customer for over a decade I will not be flying United again in my lifetime.","","","Premium Economy","","1.0","2.0","1.0","1.0","2.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Prager","United States","2014-08-07","I flew from Las Vegas to Salisbury (Maryland). It was supposed to be a quick weekend trip. All I had was a small carry on and personal bag. They ran out of over head room and I had to check my suitcase in. I figured I would get it back once I reached Philly for my layover. They actually checked it in. Did not bother to tell anyone this. To make matters worse my connecting flight was delayed. Overall flight going was bearable despite the inconveniences. Returning however a whole other story. I arrived at the tiny airport an hour before the security check point was open. After getting through security with the 30 other passengers we waited about 20 minutes extra. We all board in an efficient manner. About 1/2 of us had to check in our small pieces of luggage because the plane was too small for it to be true carry on. So we board and are ready to take off. The pilot arrived we waited 15 minutes before taking off. I have 64 minutes of a layover. We get near philly and have to circle around then land. After landing we sit on the tarmac for 5 minutes in 2 different spots. I have less than 15 minutes to get to my gate. We deplane and wait for the ground crew to unload the ""carry on"" luggage. They move with no purpose. Most of the fight has less than 20 minutes to catch their next flight. I get my bag. No fault to the airline but my connecting flight is out of a different gate and I have to take a shuttle there. This trip takes about 7 minutes. I see my plane at the gate. By the time I got to the gate the plane was pulling away. After all of this the next day my flight took off about 45 minutes behind schedule. I had a horrible experience all around nor did the airline seem to b remorseful for the 12 hour inconvenience.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Steve Rodriguez","United States","2014-07-13","The wife and I purchased a last minute Vegas package deal in June through Priceline. We got a non-stop round trip flight with United. We have flown with them before and never had any problems. Unfortunately there was a death in the family and we had to change our departure date. I was not sure if we were locked into our package itinerary and would have to buy new tickets to get home so I called United's Customer Service. I advised them of our situation and the need to go home. There staff told me not to worry and assured me they would get us back in time for the funeral. They arranged a non-stop flight for us to get home with no extra fees. There courteous and swift service was greatly appreciated.","","","Economy","","10.0","3.0","4.0","3.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Carter","United States","2014-07-13","Flew from SLC to DFW with my two toddlers. Our first flight from SLC-Houston was delayed about 40 minutes which gave me 20 minutes to get on my flight in Houston to DFW. I gate checked my stroller so I could use it to get from one flight to the next. After our flight I waited for the stroller and it never came. A baggage worker approached me and told me that he couldn't bring my stroller up because it had a white tag when it needed the pink tag. I told him that I needed to get to a flight that was leaving in 20 minutes. He was nice and offered to get the stroller onto my next flight. I trusted he would and ran to our next flight dragging my two screaming kids with me. We barely made it before it took off. When we landed in DFW I again waited at the gate for my stroller. It never came. I again dragged my two toddlers across the airport to baggage claim. The stroller still wasn't there. I eventually found the stroller without anyone's help. I will not fly United again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","G Smith","United Kingdom","2014-08-07","US0785 and US2888. 28th July 2014. Edinburgh to Philadelphia / Philadelphia to Cleveland. What a terrible airline. The staff are ignorant and unfriendly the aeroplanes are old and dated looking. I used this airline via 4 separate flights within 1 week and I will never do it again! Even the US Airways ground staff were ignorant and unhelpful. I missed my connecting flight due to standing at Customs (Philly) for 2 hrs and the plane was still at the gate when I finally arrived. However they then told us that the flight was oversold anyway! Then shoved onto standby for the next 2 flights only to be told that they were full and to come back the next morning. The staff were hopeless! I had to pay for my own hotel room and not even so much as a sorry!","","","Economy","","","1.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D James","United States","2014-07-08","Our flight from Anchorage was to depart around 8.35 or so but delayed 2 hours due to electrical issues. Repairs made and flight was smooth and safe. But this put many people into flux because of missed connections. Houston airport was a total mess with people milling around and scrambling for standby options. We had a package of frozen fish we did not care to lose. We would approach the podiums for standby only to be advised the flight was already overbooked. On top of that many flights did not have a crew on the ground and had to await arrival on yet another messed up flight. I feel for the employees. Some were very nice and helpful but many but totally burned out and fighting with each other. This is a nasty situation and I encourage another airline at the moment.","","","Economy","","5.0","4.0","4.0","1.0","3.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Edna Meji","United States","2014-07-08","On the way to our destination they wouldn't accommodate my family (5) since we missed our connecting flight due to a delay on their part. It took us over 24 hours to reach the east coast which normally takes 6 hours flying. On the way back they gave away my paid for ticket that I purchased 2 months in advanced to someone who bought it 2 hours before. They re-booked me on the same flight with my family and only to find out once I boarded it was double booked. They also misplaced our luggage and left it in Newark New Jersey when we live in California.","","","Economy","","4.0","3.0","4.0","2.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Pothos George","Greece","2014-08-07","The plane bound from Athens Greece to Philadelphia Pennsylvania broke down and we waited in the plane for an hour and a half. In Philadelphia I went through customs like clock work. I dropped my baggage off for my connecting flight to Chicago and here is where the problems started. My baggage got on another flight and not with mine. At Chicago I rushed to get the baggage so I could catch the next coach to my final destination of South Bend IN regional airport where I was to pick up a rental car. This was not the case. Ground staff of US Airways gave me the run around for two hours plus. Finally consulting with the ground security I asked kindly if the staff could check their computer and locate my baggage. The ground staff told me my baggage would arrive after 9pm by which time I would have lost the last coach to Indiana. I told them to forward my baggage to my motel the next day. My baggage came after three days and a long struggle.","","","Economy","","1.0","3.0","1.0","3.0","5.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Chapman","Mexico","2014-08-03","US Airways 502 and 1836 on July 21st 2014. Having read the reviews on this site I became quite nervous about flying with US Airways! What were they going to do to me? To my luggage? What lies would they make up? So happy to say I had a completely non-eventful perfectly normal flight with pleasant flight attendants punctual timing useful information and all my baggage arriving on time and in good condition. Better legroom than some airlines I've been on. Helpful friendly people all through. Twice we were served beverages - no food so that might be my only gripe but it's a small one really. I think it's important to write a review even when things go well to counteract all the bad ones on here. Flight from Mexico City to Las Vegas via Phoenix.","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Davis","United States","2014-07-31","BWI to CLT. Gate agents and flight crew provided conflicting information to passengers causing unnecessary confusion on multiple accounts and required zone 5 boarding passengers to gate check carry-on bags containing electronics when ample overhead bin space was indeed available. As a frequent flyer I have watched as this carrier has gone way downhill since the unfortunate merger with American. I hope to be able to avoid them as much as possible in the future.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Harvey","United States","2014-07-06","United's poor handling of airline operations and poor customer service led to two cancelled flights and nine hour in the airport on June 30 (ending on July 1 at 3.30am) for my originally scheduled flight #518 from Chicago ORD to Portland OR (PDX). After arriving 3 hours late into ORD on a flight from Munich because of an unscheduled stop in Boston to change pilots I arrived to find flight #518 from ORD to PDX delayed because of a maintenance issue. After three delays two gate changes and three hours the flight was cancelled. I was reassigned to Flight #627 scheduled to depart at 8.25pm. If my original flight had left on time I would have missed the weather delay that started at about 7pm and lasted for an hour or so. The weather delay did mess things up and flights were diverted to wait for the weather to pass. Our incoming plane was diverted to Rockford IL for a ground stop and then never made it to Chicago. We had 7 official delays several noted only after the original delay deadline had passed and then the delay was only another 30 to 45 minutes so not much time to go get food etc. We had 3 gate changes during the process the last of which brought us back to the gate where our plane for Flight #518 was still sitting still with its mechanical problems. Our inbound aircraft never made it no alternative aircraft could be brought to the gate even though there was an alternate aircraft available and the flight crew timed out at just before 2am when they cancelled the flight. They offered a hotel voucher but the closest hotel was 20 miles away. After 26 hours travelling the last nine being at ORD I left for a hotel I had to pay for an hour away in downtown Chicago. Very poor customer service.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ronilla Ernest","United States","2014-07-31","IAH to BWI - 7/26/14. I was forced to check-in my small carry-on bag at the gate. I am allowed to carry a personal item and a small carry-on bag and I had packed accordingly. I had my important financial documents and laptop in my carry-on. The agents at the gate were very rude and inflexible and I was forced to take out my laptop and the binder full of financial documents and carry them on the plane and they checked-in my almost empty suitcase! To make matters worse I got on the plane and discovered that the overhead bins all around my seat were empty. I have been flying for a long time and this has never happened with any other airline. I did not appreciate being forced into a situation with no options and being told by the agent at the gate to look for another flight if I did not check-in my bag. The staff need training in customer service. If my ticket states I am allowed to carry a small carry-on bag into the plane and there is room on the plane then there is no reason to be forced to check my bag. Incidentally this is the second time I had a bad experience with US Airways. A few years ago another rude gate agent yelled at me for carrying a bag for my husband who was on crutches! The agent insisted that my husband had to carry his own bag even though he is on crutches. Needless to say I will not be flying US Airways again.","","","Economy","","1.0","3.0","3.0","2.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Perera","Canada","2014-07-06","Worst travel experience ever. Travelling with two young kids not given seats together on flights from YVR to IAH and IAH to Tampa even after calling Customer Service before the flight. Flight to IAH was late resulting in missing connection to Tampa. Had to stay in IAH for 6 hours with two kids and Customer Service did not appear to care or want to help. UA has the worst customer service and do not listen to their customers.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Hollaway","United States","2014-07-06","I flew UA Spokane WA to Denver CO and flight staff were late for work so slight delay. Plane was crowded but staff pleasant. Got to Denver landed at Gate B1 and had to run to Gate B95 because I had 5 mins to catch my next flight also UA. Finally got to my gate to find it was changed and there was a delay for half an hour. This turned into a two hour delay as they kept extending it. Plane was very crowded and tiny seats staff were friendly enough served cold coffee. I was lucky as everyone I sat with had a UA flying horror story. All in all it could have been worse. I thought staff being late was rather tacky. I think I will fly Delta next time.","","","Economy","","3.0","1.0","4.0","3.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","P Garvey","United States","2014-07-31","July 4th 2014. Flight cancelled from PHX to FLL no reason given. We were there 3 hrs early after driving 2.5 hrs. Rescheduled to 1.30am PHX to Charlotte North Carolina. Plane left 1 hr late 1 flight steward for 1st class. I am disabled can't run for connecting flight from Gate A11 to B9 husband flags tram make flight to Miami with a minute to spare. Bags do not make flight. Get bags in FLL hotel at midnight.","","","Economy","","3.0","3.0","2.0","0.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Toni Pozo","","2014-07-06","Our United flight DCA-ORD (direct) was cancelled and finally we arrived to Chicago 12 hours later flying via New York. Very bad information from staff. Only 4 days later another United flight from Chicago to Frankfurt was delayed more than 2 hours and we lose our flight connection to Barcelona. Entertainment and service on board was very poor. We've flown with many airlines from five continents and United is the worst in service. We cannot recommend this airline.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Ciotti","United States","2014-07-29","My family and I flew from PHL to Rome Italy. Our 2 year old son has a severe peanut allergy. I called in advance to ask if I could board early to clean his seat and if they could make an announcement regarding the allergy. I do not expect anyone to change their eating habits we just wanted to make those immediately around us aware. I was told on the phone it is up to the individual crew the day of our flight. When we boarded the plane I asked a member of the crew. She said she would check. As I was seated a flight attendant came up to me and said in a condescending tone ""It is our policy that we do not make any exceptions for those with food allergies. We cannot guarantee anything and we do not make announcements. We do not serve peanuts but other people can eat what they want."" We just informed the people directly around us and they were more than understanding. The staff were just rude in general. My mother-in-law got up to get something that fell on the floor for my daughter. The flight attendant barked at her to move. She said ""Move we are coming through with the cart."" Where is common courtesy? When they came around with the beverage cart they merely said ""Drink""? At first we gave the airline the benefit of the doubt thinking it was only this crew. On our return to PHL the crew was worse. We didn't ask them to make an announcement as we knew the response would be the same. We did however inform the flight attendant of our son's allergy. During the flight I came out of the bathroom to notice that a woman was dipping her pretzels in peanut butter. I calmly asked the flight attendant if I could move away because of the peanut butter. She looked at me and said ""What do you want me to do""? I said ""I cannot stand here with him for long."" She scoffed and said facetiously to her partner "" We need to move because this kid has an allergy."" I should also note that the company said it does not serve peanuts or peanut products on the plane: however the pretzels handed to everyone were from ""King Nuts."" The package clearly stated that it may contain traces of peanuts and tree nuts. Clearly US Airways does not recognize the severity of the allergy.","","","Economy","","","2.0","1.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bang Anne","Norway","2014-07-06","UA 39 from OSL to EWR 23 June and UA 38 from EWR to OSL 29 June 2014. The plane was on route both directions (OSL-NYC return). The cabin staff made our flight very pleasant. Of course there is not much space in economy seat but it turned out to be manageable.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Larner","United Kingdom","2014-07-06","We flew from Birmingham UK to Newark USA (Washington to Las Vegas San Francisco/Newark and then back to Birmingham middle of May and United were brilliant. Seats reserved as requested on all flights so no stress there. A bit more legroom would be good especially when passengers recline their seats usually not necessary. No delays all staff especially those on board very pleasant and most helpful on all flights. Food served was pretty good water offered throughout the various flights. All baggage looked after nothing lost or delayed. A good airline keep it up. [Unfortunately some passengers tend to disregard the comfort of passengers behind them backs of their seats reclined fully from the start and throughout the journey even though not sleeping but watching a movie or playing games].","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Sorensen","United States","2014-07-27","June 21-22 2014 HNL-TPA by way of PHX. First Class. First leg fine nice crew comfy seat decent meal. Second leg - not so much! Almost 4 hour flight landing in TPA at 6.30 am - breakfast should have been served but all we got was a teeny bag of not very good pretzels. When questioned about this shabby treatment US customer relations (first time around) said that no meal should have been served. Upon a second communication they said sorry yes - breakfast should have been served. Their solution was to offer a small voucher (which expires in a year) toward a future US flight which is completely useless to me as my travel plans for the coming year are already in place. They feel this represents some kind of value and is acceptable as reparation for the shabby treatment. The seats were uncomfortable they had a built in pillow which prevents you from putting your head back. It is not removable. So if you book first class on US make sure you find out what you're paying for - you may not be getting much. They have lost this customer.","","","First Class","","1.0","1.0","4.0","1.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Walter Martin","United States","2014-07-06","Flight 63 July 4 2014. We had a full coach with no functioning bathrooms! I found out from one of the FA's that the flight came to Madrid from Washington with the forward bathroom already broken and the service crew didn't bother to fix it. Mid flight the second bathroom got irreparably jammed because of over use and lack of water. Of the last one soon followed. What sort of management runs a company like that. United will soon have the reputation that Aeroflot had back in the eighties. We will never travel with United again and that after twenty years of loyalty.","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Oddo","United States","2014-07-06","I am a Premier Silver member on United. I am on the verge of switching airlines for future travel due to the horrible experience I'm having. I used miles to book a ticket from Sao Paulo to Chicago. They cancelled the flight (UAL 844) on July 1 (apparently weather in Chicago) again (UAL 844) on July 2 and automatically rebooked me on a flight on July 4 with a connection through Washington D.C. There has been zero communication from United except for an automatic rebooking email. Hundreds of travelers are now stranded at a Holiday Inn on the outskirts of Sao Paulo Brazil. I will be stranded in Sao Paulo for four extra days! I consistently attain Premier Silver status and always defend United when other customers complain of how bad an airline it is. Since I fly out of Chicago O'Hare I know I have other options in terms of airlines. I do not even know if I will make it out on July 4. The hotel we are at has provided no information to any of the customers in terms of what is the next step. As United increases capacity to try to build revenue they need to not forget about what matters the most: the customer. If this is not resolved to my satisfaction I will be taking my business to American Airlines (or elsewhere).","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Smith","United States","2014-07-27","I purchased a flight with American Airline to fly from Miami to New Orleans on July 3-7. They changed my flight to US Air but didn't inform me until one week before flight. I paid for upgrade seats but it was not transferred over. Now what really bother me was my return trip home from New Orleans well I didn't get back until a day later. Both airlines seemed to simply want to place blame on each other when they should be working together on rescheduling flights when they cancel them. American whom I booked with originally were of absolutely no use to me once they changed me to a US Air flight. Though it took many back and forth trips between the two companies finally a supervisor with US Air provided me with some assistance in getting me booked on another flight to fly out a day later. It's ridiculous that it would take me 4 hours in the airport to get rescheduled when I checked in well in advance (4hours) after my flight was canceled. I should not have needed a supervisor to get my flight rescheduled all agents should be able to do it. I went through 5 agents between AA and US Air and none were helpful. When airlines join forces to become one company they should be operating as one not passing the buck and blame between each other.","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T White","Australia","2014-07-03","United Flight San Fran to Sydney due to depart at 10.20pm July 1st. Late away from the gates. Over 2 hours on the runway - a disruptive passenger means we have to return to the gate so that she can be removed by police. We are then told that we are not allowed to depart at all that evening and have to get off the plane. Went to customer service with all 350 other people. Queue to get a hotel voucher and new tickets for 25 hours later. Queue to get the shuttle. Finally in a hotel in the middle of nowhere at 3am. 25 hours of my life gone - disgraceful communication from United. Passenger was already behaving badly in the airport bar before departure.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Jewell","United States","2014-07-27","Flying out of Shannon Ireland we arrive at the airport to discover our flight to Philly has been cancelled. The flight was canceled the previous day. ""Mechanical issues"". At least we get a night in a hotel w/meals. The next day we get out of Ireland to Philly - board for next connection only to sit on tarmac. Pilot tells us there is bad weather in Charlotte. Once we take off pilot gets on intercom to ask flight crew to stay seated through the flight due to turbulence. In 1st class drinks and food being served throughout the flight no turbulence encountered. This is all suspicious to us as on our flight out of the U.S. we got delayed on the tarmac until the crew timed out thank goodness Delta helped us get us out! I think the canceled flight from Shannon was actually a case of USAir wanting to fly a fuller plane.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Setzer","United States","2014-07-27","I was taking two US Airways flights on my return trip from a cruise Miami to Charlotte (their hub) and then Charlotte to Dayton Ohio. I waited in Miami airport all afternoon for my evening flight and it wasn't until it was about boarding time that they updated the flight boards to show the plane was delayed. They started calling people up to try to get them on different flights but by that time it was too late for me to get on another good connecting flight. The gate agent couldn't find any other good connections except for the flight from Charlotte to Dayton that wouldn't leave again until the next morning. The Miami to Charlotte flight ended up being 1.5 hrs late due to mechanical issues. We quickly boarded as just about everyone had a connecting flight that night. Staff onboard were rude and terse with everybody. They could have at least given us some empathy and info on where to go inside their hub to get new connecting flights but they didn't. Once we finally landed and everybody got up to leave then they finally announced that all the connecting flights for the evening have already left. I got in line at their customer service desk and heard them repeating the same things like robots: ""no vouchers"" ""due to weather"" ""we can't help you."" Mind you we were told it was mechanical issues in Miami and now they were claiming it was the weather. I was lucky that I managed to get a hotel voucher after the lady next to me pressed the issue but I don't know if anyone else got one and made my way back to the airport in the morning. This whole ordeal taught me to never fly US Airways again and always pack enough stuff in your carry on to last a night in an airport if it ever gets delayed.","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Thompson","United States","2014-07-27","Extremely dissatisfied with the lack of communication with US airways. Got to Charlotte for my flight to Nashville and the plane was delayed 30 minutes because we didn't have a pilot who could get here on time. The flight was delayed another 2 hours as the pilot who supposedly was supposed to be flying us the entire time was just now leaving Chicago to come and get us. Then the flight attendants left. We had no crew and pretty sure there was no pilot for this flight to begin with. Will never use this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Paul Scharr","United States","2014-07-20","BOS to ONT with a tight Connection in PHX. Due to weather sat on the tarmac in Boston for an hour jeopardizing PHX connection. Flight crew announced that they know many passengers have connections in PHX so upon arrival please let these passengers out first. I ask the flight attendant if they have any specific info on the connector flights (no access to any information). We arrive at the gate the people get ready to run. Then they announce don't bother - all flights have left - go directly to the customer service area for instructions. I deplane check the board and see that my flight has also been delayed. I run and get to the gate just in time. I had upgraded to first class but they told me I lost my seat. They give me my new coach seat and I board. I was pleasantly surprised that my bag did make it on my plane.","","","Economy","","4.0","3.0","2.0","3.0","2.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Debra Miller","United States","2014-07-17","I have never flown US Airways before and I never will again! Their customer service is well there is no customer service! We arrived to the airport after confirming that our flight was on time only to find that our flight was delayed 2 hours to Phoenix. It was supposed to be the first leg of our Anniversary trip to Puerto Vallarta Mexico. We finally got on the plane and of course our next flight out of Phoenix left without us. There were no planes to Puerto Vallarta that day. The agent gave us a number to call to get a hotel either for free or for a discount and neither were true. We spent the night in Phoenix when we should have been in Mexico. We upgraded to first class to make up for the disaster and made it to PV just fine. We thought that the return trip couldn't be bad but we pulled away from the terminal and sat on the runway for 30 minutes had to go back to the terminal and wait an additional 1.5 hrs on the plane before take off! The delay was blamed on communication / paperwork issues with the PV airport. No extra drinks. Meanwhile we had a connecting flight out of Phoenix and visions of the same thing happening all over again played in our heads. Luckily our connecting flight was delayed so as we reassess through immigration to customs to picking up our bags and running to the gate we made it home.","","","First Class","","","2.0","3.0","5.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Angela Smith","United States","2014-07-17","I took USAir to Hawaii from St Louis and it was horrible. The planes are so small and I was so cramped. They didn't offer anything to eat on a 6 hour flight and when they did offer something to drink it was one time because they ran out of drinks. The staff was not any better they seemed to hate their jobs. Then the movie was the same going there and back and I could only see half the screen because the roof was in the way. The headphones didn't work well.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Lotze","United States","2014-07-17","No entertainment on a 6 hour flight staff at PHL airport are rude and knowledgeable. The airplane looked like it was built in 1950 and the crew were so unhelpful and rude. we paid over $680pp for RT tickets to PHL from LAX. They told me they had no more food then I watched them serve food to a woman who asked 30 minutes later.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Antonis Asprakis","United States","2014-07-17","PHL-FLL in First booked with British Airways Avios miles. I had very low expectations for this flight but I was pleasantly surprised to find a friendly crew clean business class sized seats and priority treatment for my luggage upon our on-time arrival to FLL. Although no meal was offered FA's came around multiple times offering snacks and followed up with me throughout the flight on alcoholic drink refills. I'm not sure if this service is worth paying full price for as it does not come with lounge access and you have to pay for use of in-flight wifi which I think is inappropriate for a first-class experience. That being said the seats are much better that BA's Club Europe product where you are provided with the same seats as in economy but with the middle seat blocked off.","","","First Class","","8.0","5.0","5.0","4.0","1.0","","","2.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Christopher R Turgeon","United States","2014-07-17","US Airways are inefficient and uncooperative. I left New Orleans at 9 am to insure that I would be in NYC in time for a Broadway show tonight. They canceled my connecting flight within thirty minutes of departure and they did not get me on a flight in time. They were not helpful in any way and their terminal was filthy.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Antonis Asprakis","United States","2014-07-17","FLL-PHL in economy. I flew down to FLL in first and had low expectations for economy but was once again pleasantly surprised. FA's well groomed and very polite clean cabin and restrooms throughout the flight and an on-time arrival despite numerous thunderstorms in our way. I hope this is the norm and not the exception and I hope that the merger with AA does not change things for the worse. All that being said it would have been nice to have some in-flight entertainment - none is provided on US Airways domestic.","","","Economy","","8.0","4.0","5.0","3.0","1.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Aaron Agmata","United States","2014-07-13","6/24/14 on a round trip from Honolulu to Denver. I arrived at HNL airport before the recommended 2 hour time prior to take off. Upon my arrival I noticed that the plane was already at the gate. They loaded the first group of passengers and then the gate personnel said that there was a problem with the air conditioning so everyone had to deplane. This plane was at the gate for over 2 hours and no one noticed that the AC was out? We finally take off 1.5 hrs late. We arrived at Phoenix and I had to run to my next connection gate. I barely made my connection flight to Denver but my carry-on which I was told to check at the gate because there was no room on the plane did not make it. My return trip back to Honolulu was even worse. Again I got to the airport 2 hours prior to boarding. A plane was at the gate but the gate agent told me that it wasn't my flight. The gate agent assured me that this would be the gate for boarding. Half hour prior to boarding the gate agent tells everyone that we need to switch gates then we had to wait another half hour for another plane to taxi out of the gate. When my flight finally arrived at the gate it was discovered that one of the rear emergency masks was faulty. Again we have to wait. We are finally allowed to board on the plane a half hour after the scheduled boarding time to wait another two hours to take off. First the pilot says they have to refuel then we couldn't take off because of weather. This caused me to miss my connection flight to Honolulu from Phoenix. While I was waiting to take off I get an email from US Airways that due to the delay and me missing my connection flight I was being moved to another flight connecting from PHX to LAX and then to HNL but the flight wasn't until the next day and no mention of them paying for a place for me to stay. My wife was able to convince an agent to put me on an American Air flight that would get me back to Hawaii on that day. I will never fly US Airways again.","","","Economy","","","4.0","2.0","0.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Rose Daniel","United States","2014-07-03","I have been flying UAL for nearly 30 years now but I increasingly find them to be worse and worse. I have written to them twice now to protest their terrible baggage policies that encourage people to game the system and bring large heavy luggage to the gate so that they can get it on for free rather than paying for checking. This means long delays and dangerous conditions on board as people try to lift bags that are too heavy for them over the heads of other passengers putting them in danger. Indeed this last flight I took a direct hit on my head from a passenger's backpack that was too heavy for her. No attendant came to see if I was safe and uninjured. Attendants told me they could not announce that passengers should be careful of other passengers when loading luggage because it would be a ""deviation from the script"" and get them in trouble. This is no longer an airline that I can say puts the client first.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Jodrey Heather","Canada","2014-07-08","My experience has been terrible and is yet to be over. My flight was cancelled due to weather which is not unreasonable. They (US Air customer service) set me up for a stand by flight the next day - I go to gate and even though I have a boarding pass they have no record of me so I am up to the bottom of the list and I did not get a seat - even though in discussing things with the other 3 stand by passengers I was in fact on stand by first. All three of them got a seat. Then they book me the next day to go to NY and take a Delta Connector. This time customer service does it wrong and I have no reservation on Delta and am now sitting in NY with no place to go. I am now 2 nights and 3 days into my delay. So they send me back to Philly from NY to get on an 8.40 flight that is oversold tonight. Who knows what will happen at 8.40!","","","Economy","","","2.0","1.0","3.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S McAvoy","United States","2014-07-03","My family and I flew United from Austin TX to Portland ME on June 30th. Or at least we tried to fly into Portland. We boarded our flight in Austin and arrived to Chicago with no problems. In Chicago we boarded our connecting flight but were told we were going to have to sit on the runway for a while because of the thunderstorms going on. About 30 minutes later we had to deplane for our safety. When we got off the plane we discovered numerous flights had been canceled due to weather. About 15 minutes later they got us back on the plane and told us we just had to fuel up and that they were going to get us to Portland that night. So then we waited out the weather for 6 hours and finally it was clear enough to take off at midnight. However one of the flight attendants timed out right when we were about to push back from the gate at midnight so they canceled it and told us to go wait in the customer service line to rebook. The line stretched over 10 gates and wasn't really helping any customers. Called customer service instead and was told there were no flights from Chicago to Portland until 3 days later and the best they could do for us was fly us to Hartford Connecticut - a 4 hour drive from Portland. Told our luggage would be sent to our destination Portland and would be waiting for us once we drove there. When we finally arrived in Portland at 6pm 24 hours after we were supposed to 3/4 bags hadn't even arrived. They have lost my family as customers.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Connelly","United States","2014-07-06","July 2 flight from Philadelphia to Detroit cancelled after it was boarded. We noticed it was half full. At first no reason given by the crew. Upon talking to the ticket agent the reason given was because of storms in the area. Funny thing my daughters flight same day same time to Washington DC heading straight into the east coast hurricane got off. We were only given a voucher for reduced hotel rate and told it was an ""act of God"". Will never fly US Airways again.","","","Economy","","1.0","1.0","3.0","3.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Caldwell","United States","2014-07-03","I switched from Southwest airlines 5-6 years ago. Logged around 180K miles since joining Continental/United. A while back I used most of my balance of miles to reward myself with a trip to Vegas for me and my wife. First Class there and coach back. Purchased at least a month in advance checked in the day before received tickets with our seat assignments while checking our bags. So far so good. At the gate they informed us that United overbooked First Class-still plenty of seats on plane-just overbooked First Class-not sure how you do that-since the odds of ""no shows"" happening with FC seats has to be rare. I understand overbooking the plane but not a section. We were told since we did not purchase the tickets with money we were the lucky losers. Someone gave up their seat which put my wife in first class and me in the back. Five years of loyalty resulted in a final reward of getting split up to start our vacation. The image of my wife crying at the gate will forever remind me of how United rewards their customers.","","","Premium Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Reid John","United States","2014-07-06","I've been flying for more than 24 years in and outside the United States. I have never flown US Airways before but did it because it's the only available flight for a last minute flight. My flight was 20 minute delayed from Portland our plane landed in Phoenix and had 20 mins to spare to get on my next flight to Milwaukee however I missed my connecting flight. The man next to me said he was there 15 minutes early and the door was already shut. US Airways knows when their plane touch down and no way they should shut the doors unless they oversold their tickets on a regular basis. I felt so bad for the staff that they have to go through all this chaos of passengers missing their connecting flights. This is absolutely the worst airline I've ever flown. They knew that they overbooked why would you close the door when you still have 15 minutes before the flight takes off. I feel bad for others who likes to fly cheap and they think they are getting a great deal.","","","Economy","","","0.0","3.0","3.0","0.0","","","0.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Tony Halsall","United Kingdom","2014-07-03","Something has happened to US Airways in the last couple of months that has affected the moral and attitude of staff. I make a three leg trip Manchester - Ohio - Florida - Manchester four times a year and have done for the last two or three years without issue until this last flight. 1) Baggage issues with the intermediate leg. US Airways computers do not register that the intermediate leg is part of a international journey and so flag up a checked baggage fee. Normally someone is on hand to over-rule the glitch and apply the correct code but this relies on the staff wanting to be helpful. I was treated outrageously by the so called supervisor in Cleveland last week and rather than argue the point any further i just paid and walked away so as not to cause delays to waiting passengers behind me. 2) The latest return leg to Manchester was the worst display of cabin crew attitude that I have ever experienced. Lying about a row of empty seats and saying they were empty for weight and balance issues when in fact they were subsequently used for the cabin crew to sleep on. Also to be refused a top up of wine with the meal (they were slow delivering the meal) but offering to sell me a $7 bottle instead was just pathetic. It was my intention to spend $200 or so on duty free gifts as I normally do but on this occasion - I decided not to.","","","Economy","","2.0","4.0","1.0","3.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Richard Bundrick","United States","2014-07-01","In the last month I and my family have flown United four times. Three of the four flights were unmitigated disasters causing terrible disruptions in our plans and incredible inconvenience. To make matters worse it seems as if United is totally focused on the passenger bearing all the downside to their poor execution. We got off a cancelled flight in Chicago ay 12.30 am and were greeted with nothing more than a toll free number to call for help. Not only the most pathetic customer service I've seen for an airline but the worst service I can recall for any business I've been associated with. I will fly United from now on only as a last resort.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Stockamp","United States","2014-07-03","My experience and that of numerous other passengers that I spoke with is that US Airways has an unacceptable rate of delays missed connecting flights and cancellations that is caused primarily by their failure to schedule appropriately. We had not mechanical issues or weather delays but our airplane left 25-30 minutes late from a small airport in Bangor Maine (i.e. not a lot of airport traffic either). I arrived at my connecting flight in Philadelphia to watch the doors close and the plane depart but absolutely no effort was made to have the plane wait an extra 5-10 minutes for the passengers that had just landed. In fact there wasn't even a US Airways representative at the gate to speak with. In addition if you miss a flight and have to stay overnight you should not expect any assistance from US Airways.","","","Economy","","","3.0","2.0","3.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Christianson","United States","2014-07-01","Flew UA1453 on June 29 2014 from Dulles to Seattle. Worst experience ever. Took 90 minutes to check bags. Flight left 3 hours late. Had to board twice. They had to reassign seats for four different families with little kids because they didn't get seated together when issued tickets. Had to unload because they had a flat tyre. Apparently they don't check things like that before loading planes. Watched Laurel and Hardy change the tyres. Missed my connecting flight in Seattle (of course).","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Fogler","United States","2014-07-01","My first flight was late. I ran across the airport to make my connection. They are supposed to close the gate ten minutes before and I made it with four minutes to spare. They had closed the door early and wouldn't let me through. There is nothing more frustrating than to watch people boarding the plane you are supposed to be on. The attendants were rude and no one wanted to help. There was a disabled lady who had also missed because she needed transportation help and they got her there late. No one would help her either which I thought was just wrong. The attendants couldn't have cared less. They wouldn't even acknowledge we were there. The other lady was stranded and couldn't even get anyone to call someone to come get her. I don't know maybe I was supposed to get mad and ugly but that has never been me and it shouldn't be necessary to get someone to show you courtesy.","","","Economy","","3.0","4.0","2.0","0.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lauri Stephens","United States","2014-07-01","Flight from New Orleans LA to Houston Texas delayed multiple times due to weather. Frequent gate changes plus delays required interaction with agents required to arrange connecting flights. 3 times waited in line for over an hour. One agent actually yelled at us about ""why didn't we all just call the reservations line?"" Which of course we were all trying to do but could not get through. I ended up spending the night at the Houston airport. I asked United personnel if I could get a blanket and pillow and was told they did not have any. However the next morning on another Untied concourse there were at least a dozen people on cots - with pillows and blankets! I also was unable to get anything to eat or drink as all of the businesses in the airport seemed to close at 10pm and we arrived at ~ 10.03. I am diabetic and have MS (had not eaten since 9am) and was unable to get any United personnel to help me out with this matter. I remain appalled at the lack of customer service and professionalism of United's staff.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Mike Kell","United States","2014-07-01","Flight after flight last night (26 June 14) late in the evening was being cancelled at Philadelphia all for ""mechanical reasons."" Are they having labor problems? US Airways counter staff unhelpful in getting me to RDU for important presentation Friday morning said there was no excess capacity and it could be up to a day before I got home. American Airlines Platinum desk was able to get me on an eatlier flight that had been delayed for so long for ""mechanical reasons"" that it was still in Philly. I got on and after another hour finally left. So my delay was cured by someone else's.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Neil Trachtenberg","United States","2014-06-25","A most uncomfortable experience. Flew from Maui to Sky Harbor Phoenix. The crew cabin crew were inattentive and disinterested. For a five and a half hour flight thru the night they had one beverage run. Did not return after some 4 hours to offer even water. We traveled with two 13 year old granddaughters who were in a different part of the cabin. My wife attempted to alert a flight attendant that they were alone and to let us know if the needed anything and was bruskly brushed off. There was no announcement about the impending landing until the last moment. There was overall a very uncaring attitude which make me feel like a worthless commodity. I am an experienced traveler but this stands out as the worst flight I have experienced.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Espinosa","United States","2014-07-01","June 25 2014 - flight delayed in Norfolk Virginia due to high winds at our destination. Not enough personnel to assist travelers at the counter. Computers were not operable. Attendant repeatedly assured us we were next in line but continued to help other people. After a 45 min wait another attendant arrived and made every effort to help but it was too late. Spent night at airport since local hotels were booked. Passengers were given a blanket and told to look for a place to sleep. Airport was extremely cold and loud music played all night. Witnessed the treatment from a United Supervisor towards a passenger at the Customer service counter - rude! Prior to this ordeal we attempted to change flight one day earlier but refused to pay the $200 - $300 per ticket. This was our second experience with United and were told that since they were purchased/merged with Continental the customer service has declined. Will try to avoid flying with them until this is corrected.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Anne Burns","United Kingdom","2014-06-25","Flew from Manchester to Philadelphia - only direct flights there are. I think another time I'll go via Heathrow and travel BA where at least there will be some service. Cabin crew were slovenly and disinterested and spent most of the flight telling each other how tired they were and one chewed gum the entire journey. Food was disgusting and the entertainment consoles are a joke totally unresponsive and you nearly break a finger prodding at the screen to try and get it to do something. Dreadful.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Andrew Vine","United Kingdom","2014-06-23","Flight 734 from Philadelphia to Manchester UK cancelled 40 mins before take-off due to ""maintenance"". Staff unhelpful one leaving customers to go home. Next days flights started with a two hour delay due to air-con problems. Inflight cabin crew surly and nearly threw food at us. No interaction with passengers. Cheap but not cheerful. Its the last time we will use US Airways. I'd rather pay a bit more to get a reliable and customer friendly service. In summary an awful experience.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Cathy Boyd","United States","2014-07-01","The trip from Little Rock to Moline was fairly uneventful except for a delay due to weather in Chicago. That is understandable. However the return trip from Moline to Little Rock was a complete disaster! Our flight from Moline to Chicago was delayed for crew time-out. Really? Our flight had been scheduled for over 2 months. Surely that is enough time to prepare for an available crew. Naturally even though we ran as fast as we could not easy for 60+ year old people we missed our connecting flight. Then we spent another 2 hours waiting in line to find another airline. Not allowed to mention lost luggage. Horrible experience.","","","Economy","","1.0","3.0","4.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Andres Montoya","United States","2014-07-01","I flew San Francisco to Hong Kong and the old 747-400 didn't even have a good entertainment system. The audio outlets on the seats did not work the food was horrible! Alcoholic drinks are not free. On top of the $2000 USD fare that I am paying to fly economy I still have to pay $6 dollars for a beer. On top of that since I was coming from Bogota via Houston then to San Francisco when I arrived into Hong Kong my bag was not there! On my way back from Hong Kong to Newark and then to Bogota I happened to have the last row and the seats do not recline. On top of that I get to Bogota and my luggage was not there again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Emery","United States","2014-06-23","After an 8 hour flight from Dublin we arrived in Charlotte just after noon we had an 8 hour layover in Charlotte until our final flight to Virginia I realized that then that there were seats available for an earlier flight to VA at 2.30 so I went to the customer service desk where no one was in line there were 3 US airways staff at the desk. The first of the 3 looked put off because I apparently interrupted her conversation with her co-workers. I asked her if I could the 2.30 flight and she informed me she could for a 75 dollar per person seat reservation. I gave in and paid and gave her our baggage tickets I asked her will our bags be there with us when we land? She said that by paying the 150$ our bags were guaranteed to be there when we land. We landed. No bags. So I went to the US Airways desk in Newport News where there were five other customers who had issues with bags we waited for over an hour while the front desk phone rang and rang and rang until finally someone came out. Only to be told that she didn't have the key to look in the lost baggage area she said she'd be right back (never came back). Finally someone came to help my bags never left Charlotte. I'll never fly US Airways again.","","","Economy","","2.0","3.0","1.0","4.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Murray","United States","2014-06-20","I had read horrible reviews about U.S Airways while planning my trip so I specifically went to American Airlines website paid $100 more for my tickets and booked my flight through American Airlines. I received all my email confirmations from American Airlines. When I arrived at the airport I went to American Airlines check in they tell me they don't have that flight. In very small print at the bottom of my confirmation it said U.S. Airways. I went over to the U.S. Airways check in counter to check my bag. I was flying with a firearm so they have to inspect it. My flight was set to leave at 7.45 am. While sitting at the gate waiting you could see they were working on our plane. Then came time to board and they told us it would be just a little while longer. They finally started boarding us at 8.00 am. At 9.00 we were still sitting on the runway waiting on mechanics at 9.30 they deboarded us from the plane and said it would be about 10.30 am before we departed. Sat at the gate area and at 11.30 they cancelled our flight. They gave everyone a card with a phone number to call to get on another flight. I called and got on an 8.45 pm flight that night. I sat at the airport for 16.5 hours waiting for the next flight to leave at 5.30 I got a phone call from U.S Airways saying the flight would be delayed until 9.30 pm. When I got to the gate it was pushed back to 9.50 pm. Finally after much hesitation I had to call and take myself off the flight and find my luggage. When I looked up that flight later it did not actually leave until 10.45 pm. When I went to go claim my luggage after about 30 minutes of not being able to locate it they discovered it was in Phoenix. It apparently made it on an earlier flight that it was not tagged for. I finally got it back at 8.30 pm the following evening.","","","Economy","","","0.0","3.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Howard","United States","2014-07-01","June 27th 2014 - I usually avoid United because I have very rarely had a flight that wasn't delayed or cancelled outright with little to no notice. Today was no exception with a delay causing over a 90 minute delay. Nearly 25% of the other passengers on this flight were unable to get to connecting flights with this delay and were summarily told to pound salt when asked what United could/would do for them. Myself being only minorly inconvenienced could only hang my head in sympathy for passengers who would inevitably be left in Chicago O'Hare (also with it's share of issues) but when other passengers began comparing experiences on United they all agreed that this was relatively common regardless of destination. I cannot recommend United to anyone and suggest they actively avoid using this airline unless they absolutely don't need to get to their destination on time. Avoid using United Airlines unless you don't care about being on time or even arriving the same scheduled day. The fares are a poor bait and switch tactic and I would be surprised if the FAA does not step in soon.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Uwe Langhammer","United States","2014-06-25","Flew IAH-DFW on June 11 as first leg to onward travel to Frankfurt on United Ticket but second leg operated on Lufthansa (business). Flight was delayed plane change and gate change. Had no access to United Club even with International Business Ticket in Houston. Reason was that my flights would have to be business all the way through final destination but E145 has no business. Barely made my connection in DFW. Reasons above are easy to fix but I guess not intended to. Why not make your customers happy. Work hard Fly right? Staff were nice and friendly and tried to make up for the delay and no access policy. Summary nice Staff but more and more 'unfriendly' policies.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Michaels","United States","2014-06-16","Some friends and I booked flights from Nashville to St. Thomas. From there we were to take a cab to a ferry to Marina Cay. Lo and behold our flight was delayed due to maintenance. This caused us to miss the last ferry out resulting in a hotel stay in St. Thomas. As if that were not bad enough. one week later on our way back to the US we arrived at the St. Thomas airport three hours early for our flight. None of the kiosks worked to check in and there wasn't a single employee working. Luckily we had so much time. The passengers flying out on an earlier flight had experienced much worse panic when they were unable to check in to their flight that was leaving in less than an hour. Once all eight employees arrived at the same exact time we waited in a ridiculous long line of frustrated people. Happy to finally get to our gate we learned that our flight was delayed due to maintenance again!","","","Economy","","1.0","3.0","3.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tercon Bojan","Singapore","2014-06-25","A very old 737-700 was used on this 5-hour flight from Washington D.C. To Vancouver. The first class seat although spacious is very drab. The whole cabin has a very utilitarian design with nothing that says flying with United is an exciting experience. I have to say though that elements of the experience have improved over the last few years. A cloth hot towel has been re-introduced and even though they ran our of food items in the first class cabin the breakfast selection was good. Besides a scrambled eggs option they had a healthy oat bran choice as well that I really enjoyed. Moreover they also came by during the flight with a fruit basket. Great to see healthy food options being provided. Reminder: don't sit in the last row of the cabin like I did as the seat doesn't fully recline back.","","","First Class","","7.0","3.0","3.0","4.0","2.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Lewis","United States","2014-06-16","Airplane itself seemed newer than the planes I have been on in the past (I usually fly Delta). But after a 10 hour flight from Rome to Charlotte we arrive to find out flight to Tallahassee was cancelled. The customer service person was polite but kept getting distracted as she rebooked us on a Delta flight to get us home 4 hours later than originally planned. Our luggage made it the next day. I started researching and find out that cancelled flights are a frequent problem on US Airways. Don't fly them if you want to get where you are going on time!","","","Economy","","3.0","3.0","3.0","4.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Reich","United States","2014-06-25","Flew PEK-ORD (flight 850) and ORD-MSP (flight 597) on Monday June 23. United often gets a bad reputation but overall I was very happy with my flights. Flight 850 left on time and arrived early in Chicago. The plane was clean the in-flight entertainment had a great selection of movies and TV shows and the crew were very friendly and helpful. The only problem I have with United's international flights is the lack of free beer and wine in Economy Class. Flight 597 to MSP boarded on time but then we sat on the tarmac for 50 minutes before we were given clearance to leave. Once we did finally take off the rest of the flight was fine. I'm a very happy United customer and would recommend this airline to anyone. While United's CEO is trying to cut costs and is devaluing the airline the flight crew and gate agents still work hard to give customers a great flying experience.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ted Chigaros","United States","2014-06-25","Flew UA 319 Global First last night connecting from Austrian Airlines and was looking forward to experiencing UA's Global First on their three class 777 as I rarely ever fly UA. Horrible experience. Started with denying us access to the Global First Lounge as we were on Aeroplan miles even though their website says flying in Global First grants access to the lounge. They sent us three rail stops away to the Lufthansa Business Lounge so we could shower after the 10 hour+ flight from Vienna. The Gate Area was a mess with over 300 people crammed into a small area lining up like cattle in divided rows for 1 2 3 4 5 and 6 lanes - worse then Southwest. The plane came in late. We had to move to another Gate Area from C12 to D3 for another aircraft. The second Gate Area was larger. After a 1 hour and 38 minute delay we took off. Despite only 8 seats in Global First they don't get to board first. You must wait in Lane 1. Seems like an odd policy. The seats and cabin are very nice no complaints. The video/audio choices extensive except the screen is a little small compared to other carriers. For a transcon the drink/meal service stunk. The flight attendants were pleasant but UA offers no menus no champagne a tiny nut dish of peanuts and almonds limited food choices (chicken or pasta) all served at once on a plastic tray. The quality of food was poor. The sundae was very nice. Now I understand why United is having such a difficult time. They need to check out what other US carriers are doing.","","","First Class","","2.0","5.0","3.0","1.0","4.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Douglas Janes","Canada","2014-06-10","US Airways now stoops to lying. Boarding my flight today I had to sit through the usual nonsense announcements that the flight is fully booked and overhead luggage storage is limited so customers should come up to the podium to check their bags. In the past I have ignored these pleas and I have not had a problem. I never check my baggage if I can help it because the best case is that you waste 30 to 45 minutes at your destination waiting for your bags to come down the carrousel. Worst case the airline loses your baggage or locks it up and leaves for the day because you make the mistake of going to the washroom before going to the carrousel. Today US Airways didn't achieve their quota of checked baggage so they decided to step it up a notch and report that one passenger has already come to the front of the airplane to check his baggage because the overhead storage is completely full so I dutifully went to the podium to check my bag. What do I find when I board the plane? Lots of available overhead storage. I am completely incensed at this behaviour and will not fly US Airways again if I can help it.","","","Economy","","","3.0","3.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Welling","Hong Kong","2014-06-25","Flew from Hong Kong to San Fran and around the US in late May. I am not a fussy flyer at all and can usually go to sleep easily. I am also an Aussie meaning I am used to the 'service' Qantas provides. However after my experience with United I am going to go easy on Qantas. I'll start my review with - ""wow"". It actually takes more effort than less to be as terrible as United. From the no entertainment system on-board (standard I'm told on a 12 hour flight) terrible food (I live in Asia and I know what bad food is) multiple gate changes (5 in total in 1 hour) and 2 hour delay (no apology). Then there was the possibly the rudest individuals I've ever met posing as flight attendants. I am not sure who employed these folk or why on earth they decided to work in the service industry but they were not only dismissive cold and patronising towards guests they actually made the whole flight a tense and uncomfortable environment. In summary I don't understand UA's play. They act like a low’ cost airline. I say 'low low' because the majority of low cost airlines play in the mid tier now. As a national carrier I don't understand this. They can't beat Southwest so you'd think service would be a priority. Manners are free last time I checked. Once again it takes more effort to be that terrible then it would to provide a half decent service. They are too many alternatives to put yourself through a UA experience. The most interesting part of this is all they have to do is look at Qantas and others who behaved like this in the late 90s and ended up losing half of their market share and have been struggling since. Your people are your business.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Richard Dorn","United States","2014-06-08","We flew Houston-Charlotte-Lisbon (5/24/14). Flight 760 over wasn't too bad food was ok for coach. It was booked for us by Road Scholar as part of our travel package. I didn't have high expectations but it wasn't bad for being economy. The return US 761 (6/2/14) was the trip from hell starting with the oldest 757 I've ever flown. Late leaving Lisbon stupidest security personnel ever encountered. The front economy toilet had been repaired with putty glue you name it didn't work properly. Crew just plain didn't give a flip about passengers or service on board. Luckily both flights were about 50-60% full so you could stretch out. I will avoid this airline like the plague and any variation the merger with AA cooks up - even if I pay extra.","","","Economy","","","2.0","1.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Ehmen Carlotta","United States","2014-06-25","We have flown with a number of other airlines both internationally and domestic and flying United was a nightmare. Weather is out of everyone's control but management of the overall system is a disaster and not equipped on the front line to deal with flight problems. We normally fly in and out of MSP but United ORD on the surface offered better options for connections to and from Toronto. The problems in Chicago from what information we managed to get (mostly from other passengers both on our flight and other flights) were they did not know where aircraft crews were where the planes were coming and going or what gate (we were moved 3 times-one of which was on the opposite end of the terminal). We have had less delays and problems flying out of MSP in brutal winter weather. They make no announcements and changes are not posted timely and if you can't get an audience with very limited counter agents you find out your flight has been cancelled when the boarding time has come and gone. We witnessed that time and again. We were rebooked on the same flight 24 hours later-and as expected no luggage when we arrived-the tracking showed the time and place it was checked in more than 24 hours earlier at ORD-no progress up the chain in over 24 hours. I honestly feel for the counter people who have to deal with the chaos and irate passengers with little information and resources to fix problems-no wonder they may be less than friendly at times. I do believe there are huge and unnecessary internal problems with this airline (or airport) because we have flown from coast to coast foreign countries and very bad weather with other airlines (and airports) that managed to deal with flight problems in a more efficient and passenger friendly manner. Who cares about the free soda with no ice - it would appear United-ORD has much much bigger problems.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Lin","United States","2014-06-23","In a recent long-haul flight (UA871) SFO-TPE business class again ran out of the Asian meal option. This occurred in 4 out of my 5 recent transpacific flights. The purser came and apologized. She said United loaded only four such meals into a business class that seats 44 passengers! With a destination that is Taipei it's astounding that United didn't bother to prepare more Asian food options. It seems to never happen when I fly Asiana Cathay Singapore or Lufthansa. It happens only on United. Is United hedging on meals to save money? And what is this 2-4-2 business class configuration? It's pretty bad given that for the same fare one can fly in a much more spacious environment on competing airlines. I wish United would dismantle these terrible seats.","","","Business Class","","4.0","2.0","3.0","1.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Michael Cohen","United States","2014-06-05","Manchester UK - Philadelphia - New York. Totally satisfied great food modern inflight entertainment crew was nice flight delayed by 90 mins - did not bother me. People at the desk in Philadelphia very helpful. Was worried about this trip after reading only negative reviews but I must say I was very pleased. I fly the US - EU route every month (always a different airline though). I would definitely recommend US Airways.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Scott","United States","2014-06-23","DEN to ORD on a new (or with a new interior) A-320 and was very disappointed. UA has removed the entertainment system on this new plane both audio and video so if you like listening to ""From the Cockpit"" you are out of luck. Not everyone is always traveling with a laptop so on long flights the absence of entertainment will be very noticeable. The top of the slimline seat in front of me felt like it was right in front of my face and the new skinny armrests were very short and uncomfortable. The A-320 used to be my favorite plane on UA but if this is a sign of things to come it won't be any longer.","","","Economy","","4.0","2.0","3.0","3.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Aija Hughes","United States","2014-06-23","My flight out from SFO was overbooked by 4 and there were some ""hold your breath"" moments until 4 people decided to give up their tickets and take an alternate flight. I had a connecting flight in Denver to Lincoln Nebraska. Fortunately I had a 3 hour layover in Denver which gave me plenty of time to walk from one end of the airport to the other for a connecting flight and believe me when I say it is a long haul. If anyone has a short time span to get to a connecting flight I suggest they arrange for a cart. Passenger space on United is cramped. I sat beside a big guy and had to lean well over into the aisle in order for both of us to be able to sit in the side by side seats. My return from Lincoln to SFO was a nightmare. I arrived in Lincoln got my boarding pass and when I looked at the pass and compared the time on it to the departure time listed on the board I noticed that departure was at least one hour later - which meant that I would miss my connecting flight in Denver. When I pointed this out to someone in the airport departure gate area they told me to get on the red phone to see if an alternate connection could be arranged. Once the plane finally arrived and I boarded there was still a good possibility that I would miss my revised connecting flight in Denver. I got on one of the cars that transport passengers from one gate to another arrived 15 minutes before the connecting flight was scheduled to depart and found that it also had arrived late and was just disembarking. This of course delayed the scheduled departure time of that flight. Finally to my relief I boarded the flight from Denver to SFO only to sit on tarmac for over an hour due to lightning thunder and rain. You pay for selecting seats you pay for luggage you pay for snacks and for the flight but you are packed into an exceptionally small seating space in which you cannot even fully put your tray down comfortably. Passengers should be treated better even if they fly economy.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Gilbert","United States","2014-06-05","Never ever use this airline. Took me two days to get from JFK to Oakland instead of the 5-6 hrs it takes normally. Worst flight experience ever.","","","Economy","","","3.0","2.0","0.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Brown","United States","2014-06-04","I was very unhappy with my trip - flights delayed both ways and of course the connecting flight couldn't wait. I made a mad dash across the Charlotte airport from Concourse B to E (or was it the other way round?) to try to catch it though there were less than 5 minutes; I guess I hoped it might be delayed just a little bit too. But no they don't wait. On the way back two days later the Charlotte flight was delayed twice then cancelled so I got a non-stop to Miami at 7 pm rather than my original 12.50 flight. More than 6 extra hours waiting in the airport with nothing offered to make up for it. Oh yes I got switched to American since they're now the same company but US airways personnel couldn't assign my seat and I had to wait until actual boarding to get a back row seat. I think I will avoid this airline in the future if at all possible! In-air personnel were very nice about fixing my drink the way I liked it so I'll rate them higher.","","","Economy","","1.0","3.0","5.0","3.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Kneijber","Australia","2014-06-23","We flew LGA-DEN-LAX in United First. Were able to use the United Clubs in both La Guardia and Denver as we were continuing on an international flight from LAX on a Star Alliance Carrier. Pleasant check-in agent checked our bags direct through to Brisbane which saved us having to collect luggage in Los Angeles. First leg on A319 with only 8 in the first cabin was fantastic. One of the best FAs we have ever encountered. Food was very good and drinks flowed freely. Only gripe on this sector was lack of in flight entertainment. The aircraft was equipped with Wi-Fi but you had to pay to use it even in the first class cabin. Not much positive to write about the second leg on B737-900. One food option offered. If you didn't want it too bad. Not even offered a snack from the buy on board menu. Once service was over the FAs sat in the galley and proceeded to talk extremely loudly for the rest of the flight. You could hear them even with headphones on. This aircraft had free TV options. Overall score is largely based on first leg of this trip.","","","First Class","","8.0","4.0","4.0","4.0","2.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gary Hogate","United States","2014-06-23","20 June 2014. Was booked on flight KOD72G Denver to Chicago for business. Like all my previous experiences flying on United not only does the flight board beyond the stated time we pull out of the gate 40 minutes late only to be told while sitting on the runway that we are going to be held 30 minutes in our position. It's bad enough that the seats are extremely small now we're delayed over 1 hour total which causes issues with our connections. These constant delays and poor service from the airline is unacceptable.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Shelly Clark","United States","2014-06-03","When I was traveling to Phoenix on 5/29/2014 I had purchased a ticket leaving Spokane at 9am in the morning and arriving at 11.30. However when I printed out my boarding pass it now showed that I was to arrive at the airport at 6am and arrive in Phoenix at 9.30am. I was now stuck at the airport for 5 hours! I was not notified of the change as had to scramble to find a new ride to the airport much earlier than I had expected! This is very inconvenient! There was no email or phone call to notify that this had changed. When I departed Phoenix on 6/1/2014 I again got my boarding pass and was told to proceed to gate B10. 10 minutes before my flight should have boarded myself and 5 other passengers were looking for someone at the gate for B10 no one was there! We flagged down another airport worker and were notified that our plane was now going out of gate A3! Again no notification email or update on the US Airways phone app to let us know that the gate had changed. As it was I and the other passengers had to run to make the flight departure at gate A3. I am physically able to do this. I know that an elderly passenger would not have been able to make it as it was quite a distance away in the terminal. This is not acceptable. Any changes and corrections in flight times and gates should be updated by US Airways on the website or an email/phone app should be notified. This should lay solely on US Airways to get this information out. As it stands this was my first and last flight with US Airways and I will go out of my way to NOT fly your airline again. I was not happy with these changes and the inconvenience it provided for me.","","","Economy","","","1.0","0.0","0.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Carole Hackett","United States","2014-06-03","I just came home from a week in Ireland and flew US Air from Shannon to Philadelphia. After spending a week with friendly helpful smiling people in Ireland I encountered the least friendly rudest crew I have ever seen on any flight. The flight wasn't just Americans returning home but Irish people flying to America for maybe the first time. What a terrible impression they must have made! First of all they were a mess - they didn't even appear clean. No one said hello how are you etc. Food service (and the food) was terrible. Two of the women flight attendants were arguing in the aisle over the beverage cart about how to dispose of cans. I asked for a cup of tea with milk and sugar and got one milk. When I asked for another milk you would have thought I asked her for champagne. I swear I saw some of them roll their eyes at people. When we arrived we were welcomed to Philadelphia by ""your Philadelphia-based crew"" - what a bunch of miserable unhappy impolite people. They are all in the wrong profession. On the way off the aircraft no one said goodbye have a nice day or anything. It was my worst flight experience ever. US Airways needs to work on customer service. Another observation was at Philadelphia airport while sitting at the gate for my connecting flight.","","","Economy","","","4.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Sin","United States","2014-06-23","Frequent traveler with United and other airlines. United has declining service reduced food reduced beverages at United Club frequent delays Service is mixed. Seems like constant crisis at the gates. Avoid them. Latest trip was DCA to ORD. Flight was delayed.","","","First Class","","3.0","2.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Welling","Hong Kong","2014-06-23","Flew from Hong Kong to San Fran and around the US in late May. I am not a fussy flyer at all and can usually go to sleep easily. I am also an Aussie meaning I am used to the 'service' Qantas provides. However after my experience with United I am going to go easy on Qantas. I'll start my review with - ""wow"". It actually takes more effort than less to be as terrible as United. From the no entertainment system on-board (standard I'm told on a 12 hour flight) terrible food (I live in Asia and I know what bad food is) multiple gate changes (5 in total in 1 hour) and 2 hour delay (no apology). Then there was the possibly the rudest individuals I've ever met posing as flight attendants. They were not only dismissive cold and patronising towards guests they actually made the whole flight a tense and uncomfortable environment. In summary I don't understand UA's play. They act like a‘low cost airline. Your people are your business.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","P Skinner","United States","2014-06-02","What a nightmare. Numerous delays and cancellations both going to and returning from my business destination. Staff rude and unhelpful. Planes dirty. Multiple reports of mechanical difficulties or weather as cause of delays but no other airline seemed to have weather issues. I needed help getting another flight to get home to my son. The attendant at the gate told me to ""Try Delta."" Guess what? I will.","","","Business Class","","","3.0","0.0","0.0","1.0","","","0.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Stevens","United States","2014-06-02","While flight was diverted from PHX to CLT upon arrival in CLT flight was delayed continually while changing gates 3 times - for 5 hours! Finally at 1.30 in the morning they tell us the flight is cancelled because they don't have a Pilot! They left hundreds of people to sleep on the floor of the Charlotte airport. Not even offered a bottle of cold water.","","","First Class","","","3.0","2.0","3.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Saketh Rahm","United States","2014-06-23","I recently completed 3 trips on United DEN-LGA and EWR-DEN with 5 out of 6 segments in First. Overall the product is decent for domestic first class. Crew on all 6 legs were generally very friendly and chatty with the passengers (all were DEN or SFO based). They worked the whole 4 hour flight and were constantly refilling glasses. Food was a little bland but was served well along with fresh baked cookies. Problem is inconsistency in on-board products with old CO aircraft having in seat TV and UA aircraft with old overhead monitors. Some aircraft's with WI-Fi and some without which makes it difficult to work. Of the 6 flights 3 were right on time with early arrivals and 3 were delayed 45 minutes mainly because of ATC issues in NYC area.","","","First Class","","8.0","3.0","4.0","3.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Caitlyn Malcynsky","United States","2014-06-20","I travel all the time for business and booked on United for cost reasons I was flying last-minute from LGA to MSP. I was scheduled to depart at 6pm from NY change planes in Chicago with an hour layover time and land in Minneapolis by 9.30pm. Departing flight was listed ""on time"". 5.45 boarding still had not begun - asked the gate attendant when we would be boarding since I had a connector. He informed me that they were about to delay the flight indefinitely. After advice from customer service that my original flight is unlikely to take off in time for me to make any connection in Chicago I am rebooked on a flight scheduled to depart an hour later - 7pm. However this means I will miss my O'Hare connection so that is also rebooked to a 10pm CDT flight. 7pm flight boards on time. Around the time of boarding the originally-scheduled 6pm flight also starts the boarding process. Chaos at the 7pm flight's gate as multiple irate businessmen who had changed out of their 6pm first- class seats for a time-saving economy seat on the 7pm scramble to articulate their outrage and get rebooked on the now-departing earlier flight. At 7.10pm the 7pm flight is finally loaded - and completely full. It's sweltering hot and ripe with body odor and very very dimly lit. 7.20pm: still hot still smelly still dark. Flight attendants are trying their best to be accommodating. The plane finally acquires a couple of pilots 45 minutes after scheduled departure. At this point I am getting nervous that I may miss my re-booked connector as well in which case I will either have to overnight in Chicago or drive the 6.5 hours to St. Paul. The plane touches down in Chicago only a little bit late despite the delay in take-off. Stopped on the runway in the middle of taxi - stops for at least 20 minutes. Flight attendant makes an attempt to ask passengers to remain seated so those with tight connectors can deplane first. His plea is denied immediately by the scores of tired and angry people who flood the corridor before the plane has even reached the gate. Fighting through 35 rows of people I manage to deplane with 10 minutes to spare before boarding call for the connection. Arrive sweaty and out of breath at the gate just as my phone brings up a text from United: flight is delayed until 10.30 because the plane hasn't arrived. The gate attendant changes the sign to read 10.45 instead. Once 1035 hits she updates it once more - to 10.51. In short she assures there is no possible way I will arrive before midnight (CDT). I will never be taking United again.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Obryant","United States","2014-06-02","Since February US Air has been an unmitigated disaster. Had 2 early morning flights back to back in Tampa cancelled on 2 brand new Airbus 320. Then a cancelled flight due to a bent fan blade in Ottawa where I then had to spend the night. Ground operations in Charlotte are a joke and even with 2 hr layovers I have had to scramble to make my connections. Then last night in Washington all is good until 30 min before departure then I get the email notice flight is cancelled. Call US Air. Cancellation due to another mechanical issue on a CRJ 200. I then chose to drive the 3 hours home. These US Air personnel are a joke. The passengers are held as hostages with one pack off lies told on top of another. You just hope you show up at your destination the same day you leave.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Nicholson","United States","2014-05-29","Planned family trip to Europe with family fight from Charlotte to London Heathrow (flight 730) on May 15 2014. Flight was delayed 4 times then cancelled at 1 am no hotels in Charlotte due to Nascar race no help from US Air reps actually all rude family had to sleep in airport got $10.00 food voucher that buys a lot in airport. Next morning. Put on flight to LaGuardia almost didn't make because they had our luggage locked up in Charlotte no one there to unlock until flight time very stressful got to LaGuardia had to pay for cab to JFK then wait until 6.30 pm for flight to London. Will avoid at all costs.","","","Economy","","","3.0","1.0","3.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Linda Bunting-Blake","United States","2014-06-20","Our trip from Quito Ecuador to Lincoln Nebraska was supposed to take 12 hours but included a four hour delay in Houston and a 9.5 hour delay in Denver. Weather was not the problem. United should have re-booked us when their mechanical failure and four hour delay was apparent in Houston. Ours was a 26 hour ordeal with many of those hours standing in line waiting for service and that was completely avoidable. What did they offer? A $7 food voucher.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S McMillan","United States","2014-06-20","SFO-CDG-SFO. Over the past couple of years I have had the opportunity to travel internationally on both United and several foreign carriers. United's First Class or Business First Class service and amenities are no better than those in economy on the foreign carriers. Outbound we didn't get drinks prior to take off as the flight attendants were spending way too much time chatting with the other passengers. The meals were satisfactory though I am getting a bit bored with the ice cream sundae. The inflight entertainment worked well though it would have been nice to have different choices on the return flight. The only thing United's front cabin had going for it was more comfortable seats than in the back of the plane however even that comes with a ""but"". On the 767 the pods next to the window have very limited room for your feet when in the flat position. The aisle seats do seem to have more room. I travel weekly for work so I will continue to fly United but if I were a leisure traveler without frequent flyer status I would choose another airline. (United treats it leisure passengers very poorly - they board last often have no bin space and are generally treated shabbily.) United barely lives up to its three star rating.","","","First Class","","5.0","4.0","3.0","3.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Huy Nguyen","United States","2014-05-26","This has been the most stressful trip I have taken. Hearing my flight have been canceled 2 times waiting at the airport for 6 hours and having to wait in lines with 100+ people is the worst thing that has happened in all of my trips I've taken with an airline. I reached my mid-way point in Charlotte North Carolina rushing to my flight that was suppose to take off in 30 minutes. They then announce that the flight has been canceled and that we go visit the service desk. Almost about an hour wait. Once I got to talk to one of the service agents she was really rude and barely communicated with me. She then found me a flight 4 hours from then. The flight attendants then told us to walk to a different gate to a later time to fly to Nashville. I am never going to be looking at US Airlines to fly again.","","","Economy","","","3.0","4.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Craig","Ireland","2014-05-24","Delays on all booked flights. Outward bound - Dublin to Philadelphia Philadelphia to Vegas. Vegas to LA. Baggage did not make the connection from Phil to Vegas. arrived some hours later. Cabin staff were unfriendly and quite rude. From Dublin We were sitting at the back of the plane and there was no selection of meal available and we were told ""thats what you get when you travel at the back"" . I opened my little tub of butter which had been heated to the extent that when I opened it it was in hot liquid and went all over my hand. I said to the stewardess who was passing by who could have brought me a napkin to wipe the liquid off my hands - but she sped by saying ""oh I know that happens"". Only that I had a tray of food on my lap she would have had more to deal with! We were told by cabin crew that all baggage was to be stored in the overhead lockers or underneath the seat in front. This obviously does not apply to cabin staff whose baggage was piled high on the back centre aisle seats of the plane it was not secured in any way. Their baggage was a danger to all the passengers in that area. Maybe the company should practice what they preach and put staff baggage in the hold. Cabin crew were ungroomed in appearance. Homeward bound to Dublin. Flight from Philadelphia to Orlando delayed resulting in us overnighting in Orlando  very grateful for the overnight accommodation provided at the Hyatt. Flew to Charlotte the next day for flight to Dublin. Boarding for Dublin at Charlotte was very confused and inefficiently exercised by Gate staff - resulting in delay in take-off. Entertainment delivery was of very poor quality on those flights that had the facility. General impression overall. Very Disappointing.","","","Economy","","3.0","3.0","2.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Nick Roberts","Australia","2014-06-20","Flew from Los Angeles to London. All alcoholic drinks are charged. This is a first for me on an international flight that isn't a budget airline. The drinks service took twice as long as normal due to the charging process. Staff were clearly embarrassed by the policy and apologized for it. Will never fly United again.","","","Economy","","6.0","4.0","4.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Ramesh","United States","2014-06-20","I have flown this airline (on the way to Ukraine) twice in the past. This time I flew to Frankfurt Germany. Each time has been progressively worse. Every flight was delayed beginning with my flight out of Huntsville and on each connecting flight. One time they said it was some latch was broken or something to do with the luggage conveyor belt to load the suitcases into the airplane. Another time someone forgot to turn the AC on in the airplane and it was 90 degrees inside (it was a hot day). Each delay was at least an hour. The flight attendants were rude and quick tempered. They snapped at myself and other passengers I observed on more than one occasion. They seemed to always be in a rush and as I was sitting in an aisle seat I was rudely bumped into by one of them as they flew by. No apologies were made. Oh and the service was usually late and the food was of questionable quality as well. In short it was such a miserable experience it almost made my trip to Germany not worth it. The seats on the 747 were so jam packed together I always felt squashed into the neighboring passenger. Their computers were broken at the airport and so there was another half hour delay getting through customs was horrible enough on my return trip but dealing with United's mess was just reprehensible.","","","Premium Economy","","1.0","1.0","1.0","2.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Thomson","United States","2014-05-21","This flight was conducted like a zoo. Three women with their children on the flight requested to change their seats. Passengers and the flight attendant tried to comply with their request. Actually they farmed all their kids out and the 3 mothers sat together drinking wine for the whole flight. Their children did not fasten their seat belts until other passengers reminded them too. The plane had to move after attempting to attach the new jetway without success. Nobody instructed the passengers to sit down so people were going to the bathroom children were jumping on the seats and luggage was in the walkway while they moved the plane to a new jetway. The flight attendant was not looking out for anyone's safety. I could not wait to get off this plane!","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Lamontagne","Canada","2014-05-21","Terrible. I had two flights which connected in Philadelphia. The first was 5.5 hours long from San Francisco to Philadephia; no entertainment whatsoever no complimentary snacks and extremely uncomfortable seats. The second was from Philadelphia to Toronto; delayed 3 hours due to maintenance all of the food service had closed in that Terminal at 8pm. I had just come off the 5.5 hour flight and was starving. We finally boarded the flight attendant was very rude. I asked if there was any way I could have any nuts or something as I was so hungry he rudely said ""No this is a short flight I'm sure you will survive."" (There was no other food service offered). The flight was only about an hour: they continually shut off all the lights as if people were to sleep and they turn all the fluorescents on again - this happened 5 or 6 times within the hour. I will never fly US Airways again unless they step up their game it was a very unpleasant day.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Maria Gonzalez","United States","2014-06-20","Sheer incompetence to deal with cancellations. First they do not communicate them. Secondly the staff are rude and never apologizes for the inconvenience caused. Thirdly they are unable to get you onto other flights in a timely manner. How is my experience? I haven't been able to start my trip yet. A 48 hour delay so far. Two trips to the airport. Two hours on the phone. And six hours waiting in line to get a new flight plus two more to get the luggage that had already been checked in. I am trying to go on a vacation of seven days that has already been reduced to five after having paid over $3000. I am a seasoned air traveler and have had many flights cancelled in my life. But I have never come across such incompetence and rudeness. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Steinberg","United States","2014-05-19","Online reservations and ticketing was fine. Check in fine. Philadelphia terminal a filthy unsanitary mess. Carpet strewn with trash half eaten food and beverages dirty seats burned out light bulbs. Boarding process a shambles. I paid the asking price for my ticket and purchased it long in advance of my flight. I was seated mid cabin on an aisle. There were 5 boarding groups called. How I ended up in the last Group 5 is beyond me. So I ended up stumbling over a planeload of passengers to get to my seat. Inflight I had the audacity to request a second beverage after finishing my first. I had paid for an inflight meal that was loaded with salt and needed a drink. As the flight attendant was passing through the aisle I politely asked for another beverage ""whenever you get the chance I know you're busy"". The reply: ""It won't be any time soon. Water and coffee only"". The same attendant walked past 3 times empty-handed before I asked a second attendant for the beverage. I received no reply and was really certain that I hadn't been heard. A few minutes later the drink arrived which is good and bad. Good: I got my drink. Bad: There seems to be no feeling by the attendants that passenger requests need be acknowledged. I have tired and tried with US Airways. American Airlines hasn't helped them one bit. Perhaps to the contrary. Look elsewhere for your transportation needs if at all possible.","","","Economy","","2.0","4.0","1.0","2.0","1.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Robert Von","United Kingdom","2014-05-19","DUB-PHL-DTW-PHL-DUB on A330-200 & Embraer 175. The aircraft were clean and seemed relatively new. All flights ran early - with the exception on the last one which had a minor 20 minute delay. The US immigration pre-clearance in Dublin was very good. The food was not great but not bad either and the same goes for the inflight service. The wine was unpalatable. IFE on the A330 was great - lots of new films. No IFE on the short flight but this is not expected. All in all - good flights and as expected. Nothing to get excited by. US Airways is not a 4 or 5 star airline but does not seem to claim to be that either. They seem to be on a par with most other North American carriers. I would fly with them again but would prefer to fly BA or Virgin if I had the option.","","","Economy","","7.0","4.0","4.0","3.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Young","United Kingdom","2014-06-20","Travelled with United on 6 flights from 23/05/2014-08/06/2014 Heathrow to Las Vegas to Hawaii and back. On the 6 flights we were only fed two meals from Heathrow to Houston and Washington to Heathrow. We queried this with the customer services and were told in Washington that they do supply food on interior (domestic) flights shame we were not informed of this before we flew with them. We changed our flight from Newark New York when we arrived at Heathrow at the start of our holiday because they asked us if we would obviously New York was overbooked which resulted in us missing our connection to Las Vegas. They were unhelpful at Houston and put us on Standby. We thought the cabin crew were scruffy unhelpful and lazy. I asked for a small bottle of water to be told that they did not have enough so could not give me one. They did serve enough drinks on the flights so what were they doing. I will never fly with them again.","","","Economy","","5.0","3.0","1.0","1.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Cleeren Patrice","Belgium","2014-06-20","We flew from IAD to BRU with United. (Boeing 777). Very nice cabin crew normal catering good flight. Flight was delayed but we got good information from the flight deck.","","","Economy","","7.0","3.0","5.0","3.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Elizabeth Zwierko","United States","2014-05-19","I flew US Airways from Honolulu to Phoenix and the service and I wouldn't recommend it to anyone. The staff in Honolulu was fantastic and went out of their way to quickly and efficiently get everyone through check in and onto the flight (there was a huge line at check in). They even checked bags at no cost to help speed along the process. Once on the flight things quickly deteriorated. People were packed in like sardines and we were asked to pay for sleeping packs. With little to no room to move it was a miserable 6 hrs. Once off the flight the customer service representative was incredibly rude when I asked to be placed on a stand by flight leaving sooner to my final destination. I was forcefully educated that just because U.S. Airways and American airways have merged you cannot schedule or a adjust American flights with U.S. Overall this experience was trying given how much I spent on flights. I recommend Southwest for future flights and warn others to keep clear of flying US Airways or American Airlines.","","","Economy","","2.0","2.0","3.0","4.0","4.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Welsh","United States","2014-05-11","I cannot begin to tell you how consistently terrible this airline is. I was flying recently from Washington DC to Portland Maine. The pilot came over the loudspeaker and said we were going to set down in Philly. A light was going off that indicated that the door was not shut correctly. So we went into Philly where some of us made other arrangements others had to wait a day. A week later I was flying from Detroit back to Maine and had a 2 hour layover in Philly. I thought that this would be ample time to make my next flight but U.S. Airways missed the connection. When I went to the service counter they said it would be two days before I could get out of Philly. I went to another counter and they said it would be a day before I could get out but that I was on my own for hotel accommodations. Please do yourself a favor and stay away from US Airways.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Reynolds","United Kingdom","2014-06-20","We took a business class flight from London Heathrow to Houston Bush round trip. On the flight to Houston the video screen at my seat my wife's seat and several other seats did not work at all. The flight crew tried to fix it but couldn't. They promised to have someone contact us for some credit. Never heard from them. On the return flight the seat would not recline the movies continuously skipped there was no music available and the food was awful. Flight crew tried to fix it. No luck. Flying BA from now on.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Doldon Mark","Canada","2014-06-20","Very poor quality service. Lack of in seat entertainment on 5 hour flights even in Business class is simply unacceptable in this day and age. I was also refused access to a lounge on an international business class seat because my son in a wheelchair was flying economy on a school trip. Basic customer service would have seen the airline allow us to enter the lounge.","","","Business Class","","5.0","4.0","2.0","4.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Sumner","France","2014-05-11","I was travelling from Paris to Houston for business. As a last minute surprise my company offered to purchase a domestic ticket so that I could see my family in Pennsylvania which I gladly accepted. All in all I flew Paris- Charlotte Charlotte-Houston Houston-Dallas and Dallas-DC. I drove to Pennsylvania from DC. The day before my flight back to Paris I went online to check-in and noticed that I actually had to fly DC-Philly then Philly to Paris so I called US Airways to ask if I could simply check-in in Philly. They replied that this would be a $300 up-charge even though I was asking to eliminate a portion of my journey. I spoke with 3 customer service representatives and they all told me that since a direct flight was more expensive that I would need to pay more to fly less. It makes sense when booking a flight online that a direct journey would be more expensive than a non-direct one but at this point my seat was already reserved. I was told that this was 'impossible' and that if I didn't check-in in DC my whole flight would be cancelled. What I understood was that the customer service department is simply unwilling to help their guests. I will never fly with this company again.","","","Economy","","5.0","3.0","4.0","3.0","5.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Perez","United States","2014-05-10","This airline is the worst my husband and I have traveled before. He is on a business trip and since the beginning they are delaying and delaying the trips. All his flights had been delayed going in and out of Memphis. He couldn't get back today because his flight was so delayed that he lost the connection with another 12 persons. It took them 2 hours to schedule another flight for the next morning and instead of giving him his original flight to Harrisburg they sent him to Chicago to guess what delayed the flight again because they change planes for mechanical problems. They don't respect the schedules.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Latimer","United States","2014-06-20","Why is it that United is the only airline that cancelled a flight from Denver to Omaha due to weather but all the other airlines going to and from Denver only delayed? Of course because we are having poor weather they can blame it on the weather which means as a customer we cannot recoup anything from them and we have to then wait until a pm flight when we are scheduled on the first flight out of OMA. I wonder how many times this airplane has been cancelled in the last couple of weeks it sounds as if this airlines has an issue with mechanical problems and only wants to bandaid the problem. I am all for a company making money but not at the expense of the customers who are paying their bills!","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Firman Hadi","Indonesia","2014-06-20","Flying EWR-NRT with Flight UA 79. Boeing 777. Punishing 14-hr flight in cramped seating condition. Everything about this plane is run down from seating to carpeting. Food is terrible and served in plastic tray covered with ripped aluminium foils. Breads are served out of bundles of plastic bags instead of bread baskets. What are we in jail? Ridiculous!","","","Economy","","1.0","1.0","3.0","1.0","2.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Russ","United States","2014-05-08","April 24th red eye from SAN-MSP via PHX. Little to complain about flight-wise were pretty close to being on time and no issues in-flight. Got the dreaded ZONE 5 for our boarding pass and my wife was nervous about having to gate check her carry-on (the last thing you want to do after a red eye flight is wait around at the airport for baggage) but there ended up being plenty of room.","","","Economy","","8.0","3.0","4.0","3.0","2.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","P Taylor","United States","2014-05-07","Traveled several times over last 5 weeks with this airline. No major gripes with any flight. Most recent trip CLT to LaGuardia Flight 2064 May 1 and return Flight 1851 May 4. Delays first trip which could not be helped due to problems in NY. Captain very informative of what was happening. Friendly crew. Trip back no delays. Informative Captain and very friendly crew. Only gripe CLT check in staff need to up their game a lot. New York staff very helpful and friendly.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Shandera","United States","2014-06-18","IAH-PTY and reverse. Pleasant staff decent food plane rather small for business class no musical options in entertainment system.","","","Business Class","","6.0","3.0","4.0","4.0","2.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Robert Redfern","United States","2014-06-18","We flew from SFO to FRA and returned from OSL to SFO on UA. The service for these international flights was good the cabin staff helpful and professional and the flights on time. The seats in cheap economy were extremely cramped and offer little hope of rest. The flight over had a large contingent of passengers from the Indian subcontinent who did not take the hint to settle down and rest when the crew turned down the lights and yakked the night away oblivious to requests to quiet down. Not UA's fault but they could have been a bit more pro- active to settle these people back into their seats for the long flight.","","","Economy","","4.0","1.0","3.0","2.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","G Walker","United Kingdom","2014-05-05","Flying from London Heathrow to San Diego via Philadelphia. On check in was informed of slight delay but told to go through anyway. Once through security clearance boards showed 7 hours delay on flight. I went to Customer service desk to ask what would happen about connections or overnight accommodation at Philadelphia as it seemed likely that I'd miss any connections that day. Customer service agent told me they had no idea when the flight would actually leave but that of course they'd honour the connection as it wasn't my fault and that it would all be worked out once we were airborne. She could tell me nothing because she had no information at all. So I decided to make use of the otherwise wasted time working on my PC in the executive lounge. About 2 hours later the flight disappeared from the display boards. I went back to the customer service desk to find it closed! There was a sign giving a phone number to call - which I did the person on the other end told me she couldn't book me on to any alternative flights - somehow I was too late in the queue and all available seats had already been allocated and she expected me to be pleased with the fact that she'd booked me onto the following days flight 24 hours later. No offer of overnight accommodation or transport back home overnight. When I asked about my bags she told me to ask at the ticket desk the other side of security (ie landside rather than airside). So I exited the departures area back to the check-in area only to find the customer service desk closed with a sign up saying anyone affected by the flight cancellation should call the number I'd already been talking to. On checking in again the following day there was no hint of any apology for the disruption. I asked about getting an upgrade by way of compensation and was told that was not permissible - though I could ask at the ticket desk (though by that time I had already been allocated a seat). This was the first time I had tried US Airways and looks like being my last.","","","Economy","","","2.0","1.0","0.0","0.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Welsh","United States","2014-05-01","I've flown twice in the last month with US Airways and I have to say never again. Their customer service is terrible. Every flight was late. No explanation. On my most recent flight from Washington to Portland Maine I missed a connection. My layover was 2 hours long so I thought there would be no problem. But after a delay following a delay following a delay I missed my connection. The first thing the US Airways representative told me and he was a manager was that I should fly Delta. A couple of weeks earlier I was flying from Washington to Portland and we had to set down in Philadelphia because the captain told us the door wasn't shut properly. Now I know there are a lot of jobs to do before flight can take off but I think shutting the door properly should be in the top two or three on the list. The mix of arrogance in this organization baffles me.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J McCormick","Taiwan","2014-06-18","TPE-SFO-TPE. Economy Plus. B-777 aircraft. United has become a very average airline. Economy""plus"" seats are really not much better than normal economy especially if you can get regular economy seats near exits or bulkheads. Food was mediocre. Flight attendants were considerably older than other airlines and seemed to be worn out as evidenced by their indifferent and even sarcastic attitudes. Compare them to All Nippon for example where the attendants are super friendly and bend over backwards for passengers. The return leg was late out of SFO by about 90 minutes. The one saving grace for this United flight was the price which was significantly lower than other TPE-SFO non stops. So I guess you get what you pay for. Recommended for price but if you can afford it any of the Asian airlines offer better service.","","","Premium Economy","","6.0","3.0","2.0","2.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Veal","United States","2014-06-16","I recently flew in the first class section of a United Airlines 757 from Orlando to Dulles (about a 2 hour flight). The only things to like is that I arrived promptly on schedule and my seat was larger than a coach seat. Otherwise there is absolutely no reason to fly first class on United domestically. I asked for a blanket and was told after some time that ""the supervisor said we don't stock blankets on flights from Florida"". Then less than 1 minute later a different flight attendant brought a large clear plastic bag full of blankets onto the plane and put them into a closet in first class! I'd just left Disney World and the contrast of the Disney quality of service versus United's was stark. I began to wonder if the safety and evacuation training for United employees is better than their customer service training otherwise you better hope you never need them!","","","First Class","","6.0","4.0","1.0","1.0","1.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Arnold","United States","2014-04-29","Connecting flight out of Charlotte supposed to take off at 10.11pm delayed until 11.30 due to no crew - get boarded only to have to defuel for over an hour. Then the mechanical problems started for another 2 hours so 3 hours sitting in the plane at the gate - only to get deboarded. It is now 3am no explanations no water no snacks. Get reboarded at 4.30am - sit for another hour - get deboarded yet again! They say they have until 10am to cancel the flight. If they don't cancel you will pay for any other flights. There aren't any flights until the day after tomorrow no hotels either. Airport/airplane for 10.5 hours past original flight time. Instead of being apologetic and nice they acted like they were doing us all a favor by letting us sit in our seats. Another US air flight was cancelled earlier in the evening due to mechanical issues as well - guess they were tired of dealing with us.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Jacobsen Fender","United States","2014-04-28","CLT-HAM. We take this trip every 2 years. I will never fly US Airways again! My story is very similar to everyone else's. They cancelled my first flight delaying our arrival by 1 day. We couldn't leave from our original location told to drive 3 hrs to Charlotte. Then they overbooked our rescheduled flight. They seated my family (children) in all different areas of the plane. They had no vegetarian options for one of us therefore she was starving on a 8 hour flight. They made an error on our return flight. Lost our luggage. Directed us to the wrong gate in PHL. When we arrived at the correct gate the attendant would not let us on the plane and she refused to help rebook our flight. We had been traveling for more than 20 hrs.","","","Economy","","","0.0","1.0","2.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Tegel","Canada","2014-06-16","YYC-IAH-MUC in Y. As an Aeroplan Elite I got premier access check in and boarding which was greatly appreciated. I also like that United seems to be making an effort to control oversized carry-ons. As a result both flights even the full flight to Munich left with all bags in the cabin. Planes were comfortable and clean (A320 and 764) with adequate room for my 5'8"" self. Crews were generally fantastic a real surprise given United's reputation. I like United's boarding structure as it prevents a mad dash to board and worked very well making boarding easy and comfortable. Only gripe is food on 10 hour IAH-MUC flight- small dinner and then before landing a mini croissant and small fruit cup- This is what I usually get on YYZ-MUC but that is a 7 hour flight. I expected more on this longer route and can imagine that some larger passengers were quite hungry! Connection in IAH was also very easy no security screening required no bus or train either even though I had to change terminals. Very impressed!","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Annette Nyst","Australia","2014-06-16","What a shame a wonderful Airline like Air New Zealand code shares with United Airlines. After a wonderful flight with Air New Zealand from Australia we then flew business with United within the United States. The 6 hour flight between New York and Los Angeles was a nightmare. From the small old plane to the noise from where the stewards were working( they couldn't help the noise as the work area is so small). Not to mention the very small unclean toilet. None of United earphones seem to work (I now know why most people on the flight had their own). The whole flight was a nightmare. I will never fly United again or recommend them.","","","Business Class","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Sharan Deol","United Kingdom","2014-04-27","12 April 2014 Departed LHR flight no 729. Flight was 1 hour late taking off due to aircraft not being ready for passenger seating cleaning and food availability. Inflight entertainment was average seating as expected for economy class food was satisfactory but as a vegetarian I do not find it acceptable that the airline had run out of vegetarian options. I then had to wait a while for a vegetarian option to arrive. Landing was smooth arriving an hour later than scheduled meant there was not enough time to complete customs and security checks. Upon arriving at customs we were greeted by a spiralling queue of extremely anxious passengers customs were unable to manage the large quantity of passengers this resulted in us waiting for more than 1 hour no provision made for late arriving passengers to be fast tracked through customs to allow us to board our connecting flight. We were reassured that the flight would not take off without us. We ran to the gate displayed on the departures board and when we arrived at our gate we were disappointed to find that the flight had taken off without us. We waited to speak to a customer service representative for over 2 hours. We asked to be put on the next available flight and got no response was booked onto 10am flight the next morning. I asked where we would stay for the next 12 hours staff member shrugged. We walked away from customer services feeling so disappointed. We spent the night in the airport. Decided to approach customer service again totally different attitude and approach. Given a freshen up bag put us on standby for the 6am flight to Orlando. We arrived at the gate patiently and we were lucky to be boarded on this flight. Finally arrived at our destination 12 hours later. Luckily our baggage was waiting in the bag claim office. I would never fly with this airline again.","","","Economy","","","4.0","1.0","4.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Becky J Leddon","United States","2014-04-27","My husband and I were on our first day of our honeymoon traveling to Cancun. We boarded the flight in Charlotte NC to leave at 1.20. We sat there on the plane in separate areas from 1.20 until 3.30 waiting for the numerous ""15"" minutes of repairs they had to do. After finally waiting over 2 hours they started taking the luggage off without informing the attendees the flight was going to be cancelled. We waited another 15 minutes or so and they announced the flight was cancelled. We waited about 40 minutes in a long line waiting to catch another flight which they couldn't get us out until the next day in the middle of the day and we had to go back through security. So not only are we paying for a day of our all inclusive resort that we will not be at but now have to pay for food and everything. This was supposed to be the best day going on my honeymoon but it has been a nightmare.","","","Economy","","1.0","1.0","3.0","0.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Howell","United States","2014-06-16","Our connection in San Francisco got cancelled due to aircraft maintenance. This was in the very early morning so there were no additional flights available for 5+ hours. After some research of the flight number that got cancelled this flight had been cancelled 2 additional times in the previous 3 weeks. That's one cancellation per week for this one aircraft. After we made it from San Francisco to LA for our re-route the LA flight was delayed an hour due to late aircraft arrival. Once we boarded we waited on the plane for 1 hour after everyone was boarded and settled in. Pilot originally said it was due to weather and admitted it was due to ""paper-work"" before takeoff. Unbelievable. We landed 8 hours after the original time we were told. United uses primarily outdated planes with no on-demand in-flight entertainment. When they do offer their on-demand entertainment like Live DirecTV it costs money. Long flights (7+) could offer good personal TVs but that is rare. Wifi is unheard of my flight months ago was promised wifi but once boarded they claimed the original plane had to be switched so no wifi. Customer service is atrocious also. We were offered $7 each for food at the airport we had to wait at but that's it. I know a friend who had two flights cancelled in the same night due to airline problems. As a MileagePlus cardholder much more is expected. When we tried to get upgraded on our re-routed flights the guy said ""Oh this is a mileage flight"". This is the worst American airline aside from Spirit Airlines. Fly JetBlue or Virgin America if possible.","","","Premium Economy","","1.0","4.0","2.0","3.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Hanafi","Canada","2014-06-13","I'm satisfied with my first couple of flights with United May-June 2014. I flew transatlantic EWR-Zurich and LHR T2-EWR I tried outbound on a premium plus seat for 125$ add on pretty comfortable. I'm only disappointed because I did not receive my special meal as requested the air hostess asked me to confirm with United's customer service centre next time. Otherwise arrived on time clean comfortable although too cold cabin. Good entertainment. I'm giving United also a good satisfaction rate because of 100% mileage earned on my loyalty program of another Star Alliance member.","","","Economy","","7.0","4.0","3.0","2.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","F Sena","Germany","2014-04-22","Not only are US Airways employees rude they also are simply not willing to provide any sort of customer service and are not responsible for people missing their flights. I flew to San Juan from PHL and a return flight over PHL to NYC. My 4-year-old and I were seated 15 rows apart on a flight from PHL to San Juan and I had to wait in the aisle for 30 minutes until somebody was kind enough to let my daughter and I sit next to each other. On our flight back from San Juan to PHL the lady at the desk seated my daughter and I 5 rows apart on the connecting flight from PHL to LaGuardia. I did not realize this until 5 minutes later and went back to the same lady. Her answer - ""Oh just ask one of the passengers they'll switch seats with you."" The flight from San Juan to PHL was delayed because of ""bad weather conditions"". When we got to PHL an hour late our connecting flight to LA Guardia in NYC had already left. Another rude US Airways employee gave us tickets for a flight the next morning and as already mentioned above told us they would neither help find transportation nor a hotel. Because of their guidelines they would not release our luggage so now we are in NYC where we got at 4 am. US Airways have no customer service.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Giesenhagen","United States","2014-04-21","We were on our way home from San Francisco to Salt Lake City and we had a one hour layover in Phoenix. When we got to San Francisco we had already got the call that our flight was delayed 35 minutes. We tried to get on another flight but none were available. When we were checking in it was very hard to get some help because for some reason the kiosk let myself check my bag but not my friend. It took a good 10 minutes to get any help and we just kept getting walked past. Got to the gate and the plane ended up being delayed for 50 minutes now. When we got to Phoenix we had 5 minutes to get to our next flight. Turns out they changed the gate last minute and instead of only having to go from gate A10 to A12 we had to go from about A20 to B2 in 5 minutes. My friend and I sprinted from our gate to get to the next one and we arrived with one minute before they close the doors (since they close them 10 minutes before departure) The door was closed and there wasn't a sole around. I went to the next gate and I explained our flight was delayed twice and there was a last minute gate change. Very rudely she told me she was aware and then went back to talking to her friend. The customer service agent was not helpful at all as well and was very rude. No one apologized and we had to stay in Phoenix that night because no more flights were going out until 7am then next morning. I will never fly with US Airways again.","","","Economy","","1.0","0.0","2.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Ferguson","United Kingdom","2014-06-13","I was surprised at such a pleasant experience. We flew two US internal flights. The first was on time the second twenty mins late due to a minor technical fault. We were impressed with the monitors in the gate area showing available seating on the aircraft and probable departure time. We had no problem with carry on baggage. On the first flight people who had not checked in bigger bags were given labels and picked up their bags when they got off the plane. Plane was clean staff friendly coffee OK and the seat comfort was OK. No complaints - and I have to say I have suffered a lot worse.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Finden","United States","2014-06-13","AMS-ORD 11 Jul. I had a most wonderful flight on United from Amsterdam to Chicago. The flight attendants were warm and made the experience one to remember. The flight departed and arrived on time. The new business class seats are great though I did not try the lie-flat option. I was in the pair next to the galley - fair warning the freezer compartment is next to the aisle seat and does make noise - need to wear your headphones. Food was great - had Thai chicken for main. However to repeat it was the flight attendants that made this flight one of the best I have experienced.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Graubard","United States","2014-04-19","ORD-PHL-YQB (Quebec City). A320 to PHL - maybe only 45 people on the plane so boarding was quick and we departed the gate early. Flight Attendants were very personable and not what I usually get on US Airways. Maybe the merger with AA is a good thing. Drink service was offered and otherwise FA's walked the aisle a few times for trash. Landing was smooth and great views of Philadelphia. Bus transfer to commuter gates - its strange that if you want to walk to that concourse you have to recheck through TSA but they have a bus transfer that keeps you within security. YQB flight was a CR7 and packed - but FA was nice. Left 20 min late but arrived just 1-2 min late. Overall a nice flight. I know they don't offer inflight entertainment but so many people have their own Ipads and Ipods and such - its not that big of a deal. Keep up the good work.","","","Economy","","8.0","4.0","4.0","0.0","2.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Brian Keane","United States","2014-04-17","US Airways is the worst. Their flights out of New Orleans are oversold so if you don't check in at least 30 minutes before your flight you will be bumped. I tried to get my boarding pass from the computer about 28 minutes before departure time and it could not be done. I spoke to the agent and they said that I had to rebook to another flight. I begged and they said no. They put me on a later flight and I go through security and my original flight was still at the gate for 20 minutes! They had already given away my seat and I couldn't board. Zero customer service. Horrible for business travel. I will go out of my way to avoid US Air.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Halsey","United States","2014-06-13","This has been the worst travel experience I have had. My original flight was cancelled I was not informed of this until I arrived at the airport. This should be standard protocol to notify passengers that the flight is cancelled. On top of that the customer service is atrocious. As I was reasonably upset and asking customer service to find me another flight she tells me that the next flight to my destination is boarding now but you cannot get on it. They put me on a connecting flight to Chicago 4 hours later. 4 hours later all Chicago flights were delayed another 2 hours. Meanwhile flights are boarding all around me. I strongly advise you to stay as far away as possible from United.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Joseph","United States","2014-06-13","Leaving Newark yesterday the gate agent announced that ""all overhead bin room was full"" as boarding group 4 (out of 5) was beginning to board. They forced gate check of all carry-on bags for all the remaining passengers. On boarding there were tons of open overhead bins with room remaining including one right at my seat! Many people complained - the kind cabin steward explained that ""sometimes they just start gate checking toward the end because the bins are usually full at that point"". My bag was taken right outside the airplane door - the agent could have actually asked the first class cabin steward ten feet away if their walkie-talkies don't work. They added 30 minutes delay at the destination waiting for luggage unnecessarily for all those people? Why are advertising that we are allowed ""one carry-on bag and one personal item"" and flying planes that do not have enough space for them? On my last United flight they made me check my carry-on bag because it didn't easily slide into their sizer though it would have with a push and would easily fit overhead. United has adopted a new policy and attitude about baggage that is Draconian - they should be ashamed. I will not fly United even though they have the only non-stop flights to my most frequent destination.","","","Economy","","1.0","3.0","4.0","3.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","P Feil","United States","2014-04-16","I was on a trip with my 5 year old son from NY to AL. We arrived at the gate of our connecting flight in Charlotte NC just as they were closing the gate although we were there 10 min prior to takeoff. I explained that we were flying down for a funeral which we would miss if we were delayed. The gate attendant told me I was 30 seconds late and not getting on the flight. My return flight was delayed 1.5 hours and the connecting return flight sat on the runway for 45 minutes. It appears that exceptions to delay are only made when it is to benefit their company and not for their paying customers. I will never again fly US Airways!","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Mackmin","United States","2014-04-16","Flew to the Dominican Republic from Detroit 4/4 with a stop in Philadelphia. First flight 40 minutes late had to literally run with 2 kids through the airport to make our connection in Philly. Didn't realize there was no need to run because that flight was delayed also. Boarded 45 minutes late sat on the plane for 30 minutes at which time they made everyone get off the plane. Sat in the waiting are for another hour while they attended to 'broken seats'. Flew home on 4/10 - flight delayed in DR for 1.5 hours with no explanation. Only had a 2 hour lay over in Philly where we also had to go through immigration and customs. Again we managed to make our connection only because the flight from Philly to Detroit was late again. That's 4 flights - all delayed. Don't you think if you have 20-30 passengers who are on the verge of missing their connecting flights that they would have those people get off the plane first? They couldn't have cared one iota. I will never fly US Air again nor would I recommend it to anyone. I can't rate the Inflight Entertainment because there wasn't any. A 4 hours flight and no entertainment of wi-fi?","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Wallace","United States","2014-06-13","Quebec City to Newark on a regional jet. When I checked in at the airport I was told the flight was delayed 2.5 hours due to Newark traffic problems. There is no Star Alliance lounge at the airport. Listening to podcasts on my computer I heard a boarding call after only a one hour delay. After boarding the plane the captain said he was expected a smooth flight. The fasten seatbelt sign was never turned off during the smooth flight which makes one wonder if they ever turn off the fasten seatbelt sign on this flight. Customs and Immigration were done in Newark unlike other Canadian airports.","","","Economy","","3.0","4.0","4.0","4.0","1.0","","","5.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Charles Kennedy","United Kingdom","2014-06-12","TXL-EWR-LAX in Y. Had wanted to take the 757 flight from Berlin to Newark since the route was opened up by Continental. Since the merger between the two airlines is far from complete I knew the crew would all be Continental and knowing how poorly the new United is perceived not just by customers but staff too the old- fashioned Continental Airlines flight bag I hauled out of the back of my closet scored me a glass of champagne as I passed through the forward galley en route to my economy seat. Left on time catering was decent (one area the new United hasn't yet cut to the bone) although movie choices were limited to new releases so I read my book and did some work. Immigration at Newark was relatively painless due to the early scheduled arrival time of 1200 beating the afternoon rush. Short visit to the United Club which is comfortable although the snack options are awful. For the second leg to Los Angeles found myself back at the gate I'd arrived at. Some infrequent fliers consider narrowbody hardware unsuitable for long haul as it is “cramped” or “claustrophic take it from someone who flew on the same 757 all the way from Berlin to LA the size of the seat is the same as the biggest planes (except 10-abreast 777s where it is considerably narrower) and the smaller numbers at boarding baggage claim and immigration mean small is beautiful. The second leg to California was quite decent enjoyed a chicken-and-blue- cheese wrap for sale and the view of the North American continent unfolding beneath our wing. Arrival into LAX was on-time and baggage delivery was prompt. No complaints – this time.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Valerio","United States","2014-04-15","US Airways Express: They decided to cancel an express flight from Philadelphia to Newark due to a lack of people and have the next one 3 hours later. I have completely lost all confidence in US Express and recommend no one to fly this airline again. They also refuse to compensate travelers due to their incompetence.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Fills Finis","United States","2014-04-15","Phoenix Sky Harbor Airport to Honolulu Hawaii and returning from HNL to PHX. US 690 and US 693. March 24 2014 from PHX to HNL. April 1 2014 return to PHX from HNL. Having read the most recent reviews for March and April flights thought I would add mine. US Airways has been calling themselves American Airlines for many years. This time there was a 1.5 hr delay going to Hawaii due to mechanical problems. Every time I have flown with US Air there has been long delays flight cancellations you name it. Why did we fly again? They were the cheapest.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Ferguson","United Kingdom","2014-06-12","I read the reviews of this airline and was terrified. However we flew San Antonio to Dulles and Dulles to Boston and we were impressed. OK so the leg room is not fantastic but its better than many. The plane was reasonably clean the staff friendly and the coffee drinkable. Furthermore the flight to Dulles was on time. The Boston one left about 20 mins late due to an error light re the toilet showing in the cockpit but again the plane was clean and the staff friendly and efficient. No complaints.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Raymond Miller","United States","2014-06-12","My family and I flew United to Mexico for a wedding. We were scheduled to return to the United States on Monday 5/9/2014. Our scheduled flight was delayed 3.5 hours due to weather in Texas. This was understandable. The rest of this journey was not. In Mexico we were switched from our connecting flight due to the scheduled departure time. The flight we were switched to departed prior to our arrival at the Houston Airport. My family along with several others in our same situation then attempted to obtain another flight. The United personnel at the Houston Airport were very rude and not at all helpful. We spent over 16 hours in the airport with no blankets pillows or cots. I will never again fly United. The delays were one thing but the attitude of the employees was completely unacceptable.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Auerbach","United States","2014-04-13","I flew RT last week BDL-CLT-RSW. On-time flights courteous gate agents and flight attendants and helpful ticket counter people. I was surprised as the (for me) usual mediocre experience was actually much improved.","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Anthony Acosta","United States","2014-04-11","Flew US Air A330-300 from Rome (FCO) to Charlotte (CLT). Honestly I wasn't excited about having been assigned to this flight/carrier. Once on the aircraft there was a noticeable change from its US domestic counterpart there was personal AVOD at each seat head with ample choices for the long flight the seats had ample leg room and appeared wide and comfy. The flight crew were friendly and quick to please and even did a walk through picking up trash that had accumulated on the deck (rare for a US carrier). The international product that US Airways offers has left a positive impression and I won't be hesitant to fly this airline in the future. The A330-300 was spacious and smooth in flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Pomeranze","United States","2014-06-12","F class KOA-LAX. A warm crew was the bright spot in an extremely inferior product. Small tray with all courses at the same time followed by a cookie in a paper bag. For a 5 hour flight this is ridiculous. Hawaii routes are served with the oldest run down aircraft. Leg room is adequate but entertainment option is pathetic. For first class Hawaiian is the only way to go. United is just sad.","","","First Class","","1.0","3.0","5.0","1.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Steve Rabin","United States","2014-06-10","UA1284 EWR-SFO 14 May 2014. No IFE or WiFi on a transcon? That's what I found when flying on brand new 737-900. I've flown UA's older -900s and they have DirecTV-okay you have to pay for it but it's still better than nothing. The flight itself was pleasant the new seats reasonably comfortable. One thing I've always liked about UA is that at least one flight attendant comes out every 30 minutes or so and has cups of water or the beverage cart coming around. But no entertainment? I could have flown Southwest they don't claim to have IFE on their flights.","","","Economy","","6.0","2.0","4.0","2.0","1.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ian Cade","United Kingdom","2014-04-09","Flew overnight from LAX to Philadelphia. Despite logging in on-line and assigning seats together a week or so beforehand and checking on the day of the flight my wife and I ended up at different ends of the cabin which wasn't really how we wanted to spend our honeymoon. The check-in staff were essentially useless fobbing us off onto the gate staff. At the gate they were friendly but it was too late to be able to sort anything out by that stage. Eventually we were able to swap seats with the person next to my wife after she took pity on us. The actual flight was rather miserable with no entertainment food and uncomfortable seats essentially like doing a long haul flight but on a budget European carrier. Certainly will avoid them in US Airways in the future.","","","Economy","","4.0","2.0","2.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Mahmoodi","United States","2014-04-08","I have never experienced such rudeness as I did with the US Airways personnel at Phoenix Sky Harbor International Airport. I had booked my redeye flight from PHX to EWR nearly 3 weeks in advance. I chose a window seat. After checking in to my flight at the airport I realized I was assigned a middle seat. Since I had arrived 4 hours before departure I was the first person at my gate. The gate agent was curt. It was almost time to board there was still no gate agent to be found. 80% of my fellow passengers myself included found out through word-of-mouth of a gate change. I grabbed my belongings and ran from A18 to A25 eager to restore my original seat assignment. However I had hardly introduced my situation before the new gate agent cut me off and said ""Sorry no room."" The customer service agent could not have been more indifferent and reluctant to do her job. I went back to my gate where my flight had been delayed more than 2 hours. There was yet another unannounced gate change. Finally it was time to board. Despite sitting in the 13th row I was in the last boarding group and thus was forced to gate-check my bag which now reassured that I would be late to work in the morning. This experience ruined the weekend.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Wahl","United States","2014-06-10","The relatively short commute between Durango CO and Cleveland OH was the worst trip I have experienced. I have never had any trip since the inception of Denver International Airport that has gone without an aircraft maintenance problem. This recent trip held me hostage on a small aircraft and at the airport for 8 hours. I have never seen such an appalling record of mechanical breakdowns as I've seen with aircraft at Denver's airport. Both the departure and return trips were plagued with mechanical problems. The return trip was on board an aircraft meant for short duration flights of less than 1 hour and was used for a trip spanning over 3 hours. When we were supposed to circle the airport for a short period of time we had to divert to Cheyenne WY to refuel. The plane was too small to carry the necessary amount of fuel. As a result I missed my connection and waited 7 hours before taking off to my final destination. On the outbound trip we had to return to DIA due to a mechanical failure of an engine. We had already flown 45 minutes and instead of landing in an airport we were close to we had to fly back 45 minutes wait for another plane and take off in the middle of the night. We landed at 12.45 am. I have flown from different cities (Manhattan KS and Albuquerque NM) to Alaska three times and not once did I experience any problems with aircraft. The main difference was that none of these trips included United Airlines and Denver International Airport.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Pipitone Nicolo","Italy","2014-06-08","Washington Dulles to San Diego Intl Airport. Flight UA1512. October 25th 2013. The worst experience I have had with ground staff - unhelpful difficult to reach. Flight OK but I would not recommend this airline to anyone and I certainly will not fly UA again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Lee Daum","United States","2014-04-07","Probably the worst airline I have travelled on in 10 years. Service was bad. Connecting flights didn't connect and uncaring employees. They don't get that it is all about the customer.","","","Economy","","2.0","3.0","3.0","3.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Gomes","United States","2014-04-06","Terrible service terrible equipment semi-friendly staff who can't help because of terrible organization. Baggage charges are ridiculous. Check-in procedures worse they have to have attendants at the self check-in. They claim to be the New American Airlines but when you go to check-in they send you to the Disaster that used to be USAir. Planes are out of date. Even the newer ones have very small overheads for carry ons but people take as much as possible on board. Then they cram as many possible on the plane. Flight from Hawaii has no service. Expensive food if you have to buy from them and not worth it. We had short connection and no chance to buy in airport. Only good thing I can say about round trip flight with 6 connections is we made it safely. Next time I fly Southwest.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Prentice","United Kingdom","2014-06-08","LHR-IAH-CUN-IAH-LHR. Flew United Airlines they upgraded me to Economy Plus for free due to my disability. I enjoyed my flight. Staff really helpful. Food was alright.","","","Premium Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Hammer","United States","2014-06-08","First flight was cancelled never got any notification that our flight was rescheduled for the following day. Got to the airport they representatives re re-routing the flights were not nice at all. I couldn't believe that there was no discount or free bag check offered. I will never fly united again worst customer service. We were suppose to be in Vegas by 3pm that day. We did not arrive until 3am the next day.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Joel McLean","United States","2014-04-06","My wife and I live in NC near Wilmington. US Airways is one of the few airlines that fly out of ILM airport so we have flown with them numerous times. My wife flew to Ohio for a two week visit. The return flight as it was listed on the flight itinerary was to fly from Cleveland OH (CLE) to Charlotte NC (CLT) have about an hour lay over and then fly onto ILM. The flight was supposed to be into CLT on flight 1955 and out again on the same flight an hour later. This seemed odd since US Airways typically lands at one end of CLT and has you fly out of another gate all the way across the terminal. We questioned this flight into and out of the same gate when we purchased the tickets when she went to board her flight in ILM to go to CLE and again in CLE when boarding to return. All three times we were told that was accurate. The flight from CLE was delayed due to weather for 35 minutes and landed in CLT about 50 minutes late. People were scrambling to make connections as this was the last flight of the day (about 11 pm). My wife made a comment to one of the flight crew that she was lucky since she just had to stay on the same plane. The staff member told her that plane wasn't going anywhere for the rest of the night. US Airways had changed her flight plans while she was in the air. The flight she had to catch was only 8 gates away but it had already boarded and was pulling away by that time. She was stranded in CLT for the night. I ended up driving the 3.5 hours one way to pick her up to save her from having to sleep in the terminal. I would highly recommend that if you have any options other than US Airways for making flight plans you do it. Even if you have to pay a little extra for a ticket the peace of mind will be worth it.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Teresa Berntsen","United States","2014-04-03","The second leg of our outbound flight was cancelled. We were given the option of flying the next two booked flights standby or cancelling and applying for a refund. We chose to apply for a refund and the person at the customer service counter said we'd need to wait until our trip was completed. I received an email regarding our outbound flight that I needed to contact customer service because our reservations were ""out of sync."" I spent 25 minutes on hold getting that straightened out and the person told me I should go online and print out our boarding passes. I could only find my husband's flight. I called back and was told that was because I had new confirmation number which the prior person didn't give me. I went back online and found out we were no longer sitting together. I called back again and was told I could pay extra for a premium seat otherwise there was nothing they could do. She told me the gate agent would be “happy to help.” That conversation took an additional 30 minutes. When we got to the airport and I asked about sitting together and the employee was very rude saying she would ""try to get us together for this 20 minute flight."" I explained it was the second leg I was asking about. She got us closer but not together. She could have put us in a “premium”seat together but would not without us paying additional money. At no point during this entire encounter did any U.S. Airways employee apologize for these inconveniences or for the conflicting information I have been given.","","","Economy","","","0.0","2.0","0.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Khawla Amin","Qatar","2014-06-08","This was my first and hopefully last time on a US airline. The short 45 minute flight from Dubai to Doha was an ordeal. Draconian security for this flight only terrible old plane unkempt rude flight staff a 2 hour delay with no apologies. Some Americans might rate United Airlines highly maybe because they are used to the generally low quality of most if not all airlines in the United States but for someone used to the superior services of Qatar Emirates Etihad etc this proved to be a really bad experience.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Clark","United States","2014-06-05","ORD-DCA and BWI-ORD. Overall the experience was very good. All flights departed and arrived on time and all employees were friendly. The trip was through a tour so the price or value cannot be determined. Security on Monday at O'Hare was very crowded so be sure to allot enough time. Boarding was organized and most bags were checked at the gate because the overhead bins would have been to crowded. The seats on board were very comfortable and recline was decent. The plane was an A319 that has not been reconfigured with the slimline seating. Crew was very nice and efficient and Inwas given an entire can of apple juice. We arrived at National Airport on time and the bags were very fast to come off of the carousel. The airport is very convenient to access downtown DC. Return was at BWI which is only 20 miles outside DC however traffic was a nightmare and it took almost an hour to get there. Gate agents at the airport were very friendly and efficient. Security is very smooth here and the airport is overall pleasant. Boarding was quick and the flight was operated by a 737-900ER. The seats were comfortable and no one bought the direct TV. Recline wasn't much which made sleeping difficult but I was not in economy plus. The crew on board were nice but not as good as others. The flight arrived on time and bags were quick to come out of the carousel. United seems like they are beginning to overcome merger issues now.","","","Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Clark","United States","2014-06-05","April 26 FLL-CLE. My friend flew with miles and I flew for $400. Not bad considering that it was booked 3 weeks in advance and during a popular travel time. Check in crew and gate agents at FLL are outstanding. So friendly and willing to help out. The check in crew were smiling and friendly and helped out with checked bag issue. The gate agent was the best I've seen. She was so helpful to the passengers in wheelchairs and kept everyone fully informed. The crew onboard were friendly and very attentive. Always asking customers if everything was ok and picked up trash frequently. Somehow the flight departed 40 minutes late due to there being only one operational runway in FLL. We didn't hear the captain inform us about it or speak once during the flight. The flight was completely full. The flight was on a A320 with the new slimline seats. The legroom was adequate for my height of 5' 10"" however the seat was very hard and didn't recline very far. I purchased the wifi and for $5 was a great deal. No music or overhead screens on this plane. Connection through Cleveland was very easy and the airport was very easy to connect through. Flight from CLE to ORD was 60% full and had another great crew. They were very enthusiastic. The flight was operated by a 737-700 with very comfortable seats. Not one person on board purchased the over priced direct TV. Flight arrived on time bags quickly arrived at carousel. Overall United was decent. A bit overpriced but was on time with friendly service.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Marrufo Daniel","United States","2014-04-01","Travel was a nightmare on our return vacation from Jamaica. I have a daughter with Down Syndrome and needed seating together with my wife and daughters. let's just say they were less than helpful in getting us seating together. When I pointed out that it did not seem like they were sorry about not doing their job they threatened to remove me from the plane. What kind of an airline treats a family traveling on vacation like this. This was only the first leg of the trip when it came to the second leg and catching our connecting flight they could not find our tickets and we missed our connecting flight home.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Jessica Fernandez","United States","2014-03-31","I have flown over 20 times in my 23 years and never have I experienced any of the problems I had to deal with my first time flying with US Airways. After boarding our flight on time we proceeded to sit on the tarmac for nearly 2 hours. The pilot informed us that there were ""operational"" problems and they were making him turn the plane around to go back to the gate because our flight was cancelled. After the rush of everyone to customer service we proceeded to stand in line for 45 minutes. At that point one of the three agents they had behind the desk decided that would be the best time to grab her book and go on break. The agent who decided to actually do her job put us on a flight to Jacksonville (3 hours from our original destination - Tallahassee). Never once was there an apology or offer to provide meals or anything. I had checked my bag in so I made sure to reiterate to her I needed my bag re-directed. She assured me my bag had been re-directed. We proceeded to sit in the airport for another 4 hours. Our plane to JAX was late so the agent hurried all customers to the plane. Finally we got on the plane and landed in JAX at 10.15 pm. My bag was not there. After waiting in line until 11 pm to speak to an agent about I learned that my bag had never in fact been re-directed and this agent's ""best guess"" was that it was still in DC.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Findlay","United Kingdom","2014-06-05","LHR-EWR and back. You do get what you pay for with this airline but they really should do something to improve on the overall quality of their planes and service. The 757s look extremely dated now - once white plastic fascias now looking grey/brown. Curtain divider between Economy and Business a tatty net curtain that doesn't cover the width of the doorway. On both flights the toilet illumination signs were flickering constantly and added to the air of shabbyness. The only long haul airline I have flown in the last 5 years where in Economy you do not get any inflight entertainment system. All you get is films on a loop. I had to wait 20mins for the loop to start again. Flew LHR-SFO last October and on the EWR-LHR route this time the same film selection was playing as in October. Particularly galling as I paid a cheaper price for a trip to Thailand on Thai Airways last year and the IFE was excellent. Staff whilst pleasant are genuinely uninterested took 10 mins to answer my call to ask them to get my bag out of the overhead locker as the passengers either side of me were asleep. You have to pay for the alcoholic beverages - $7 for a 125ml bottle of red wine is an unbelievable rip off. The seat was the most uncomfortable seat I have sat in with the exception of Ryanair where you expect an uncomfortable ride. On the plus side there is an extremely good availability of economy plus seats and the legroom really is superb in these seats but this does not make up for the overall comfort of the seat. The price to upgrade to Economy plus is the same as paying for an extra legroom seat on Virgin Atlantic and is less than half as good.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Leitch","United Kingdom","2014-06-05","Newark to London Heathrow 4 June. Found them ok in all areas. Plane very clean drinks brought around regularly. Seat comfortable with plenty of legroom.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Pizzey","United Kingdom","2014-03-30","Flight from Manchester UK US735 to PHL to BWI on 16th March 2014 by Envoy and First Class service was excellent outbound. Good meal and Envoy was excellent. Return flight from BWI on 28th March cancelled and taken by vehicle to PHL 1 hour 40 mins. Flight US 735 PHL to Manchester UK. Checked in at PHL no problem and the Club lounge very nice per check in at gate confirmed our seats in Envoy. Prior to boarding saw three employees of US Airways access the plane before boarding called. When boarding announced we joined the line to check-in however told that whilst my wife was checked into Envoy I had been bumped back to coach as the flight was full as a person who missed a flight on previous day was being placed into my seat! Re assigned a coach seat despite my request to remain in Envoy. As I asked more questions the reason for my downgrade (despite confirmed and paid for Envoy seat) changed over and over again. Basically I was not provided with the correct reason and was just treated with no respect. As I was pulled from the line much embarrassment to me as people assumed some issue with me as a passenger. My wife confirmed that the three US airline employees were in Envoy. Appalling service and ruined what was outbound a great service. If this is the way they treat passengers than not much hope for the new American brand.","","","Business Class","","1.0","0.0","1.0","0.0","0.0","","","0.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Vanessa Dixon","United States","2014-03-26","We flew to St. Maarten an hour late. On the return trip the plane was late to SXM which made it late for us to board. Then the ""push back"" machine did not work and we were stuck on the tarmac making us an hour delayed in leaving SXM. We arrive at Charlotte and had to wait on the tarmac for an hour because there was no gate for us to deplane. The pilot told us that US Airways was holding our connecting flight. We hitched a ride on the airport transport and arrived at our connecting gate barely on time. They closed the door and would not allow us to board. Our connecting plane was not held as the pilot said but left 10 minutes before its scheduled departure. US Air offered us a discount on a hotel since there was not another flight out until the next day. We protested and refused to leave their desk. Finally they gave us a voucher for a hotel. We finally went out on a packed plane and made it to our destination. I will look for any other airline in the future for our trips.","","","Economy","","","1.0","4.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Brian Levy","Ireland","2014-06-05","Horrible experience. I made the mistake of booking United for the short 40 minute trip from Doha to Dubai (United has a daily Washington DC-Doha-Dubai flight). Security at Doha airport for this particular flight was exhausting with United staff fingerprinting passengers taking off shoes etc as if we were going to the US instead of just Dubai. The plane was a tired creaky old B-777. Flight attendants whose average age was nearly 60 were grumpy and rude. Only a stale bagel was served. Definitely one of the worst flight experiences I had ever to endure.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Southworth","United States","2014-06-05","BOS and MCI and again from BOS to YYT. Overall a below average - average airline. Gate staff and flight attendants can be surly but occasionally a helpful and attentive one can be found. I generally will not fly United unless they are significantly cheaper or have markedly better connections/flight times than everyone else.","","","Economy","","5.0","3.0","3.0","2.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Mandrysz","Germany","2014-03-26","FRA-PHL-FRA. Envoy. The new seat is excellent. Food was nicely presented and of good quality. Drinks and wine ok. Entertainment great. FA`S typical American style but they did their best. Both legs on time nothing to complain about. From my point of view a very good experience.","","","Business Class","","8.0","5.0","3.0","4.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Bob Feraci","United States","2014-03-25","We flew JetBlue to San Juan Puerto Rico - no problems or delay. Coming home through Philadelphia to Richmond VA 3/22/2014 was a disaster for several reasons. U.S. Airlines from San Juan was an Airbus 330 and we waited for 50 minutes on the runway while every puddle jumper took off which made us within 15 minutes to get our 7.15pm flight to Richmond VA. We landed in concourse F and had to get to concourse A and get a transfer bus. No help from the airline ground staff to expedite or help us. They seem oblivious to our situation and offered no help. They were rude and non caring.","","","Economy","","","4.0","4.0","2.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Barbara Webb","United States","2014-06-05","LAX to Quebec City Canada. May 22 and 28 2014: What a nightmare full of delays and lack of updated information so I a 77 year old grandmother had to run from one end of an airport to the other to catch a plane sat in airports for many wasted precious travel hours. The movies on board were horrible choices. I hope to never need to fly United again in my life. And I have done a LOT of traveling.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Commander Anna","United Kingdom","2014-06-04","We travelled to NY 28/5/14 with United Airlines and from the minute we went to check in desk we where treated with courtesy. The staff were both friendly and helpful. Once on the plane we again had the same experience. The food was ok and served hot. The choice of films etc was great and to have the chance to charge your devices was very handy. On our return we were due to fly with a different airline but we missed our flights. The other airline couldn't care less and said we would need to pay $1300 each to get home. We decided to go over to the United desk to see if they could offer any help. They went above and beyond to help us get on another flight with a different company for no charge.","","","Premium Economy","","10.0","5.0","5.0","3.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Young","United States","2014-03-24","We were flying from Jamaica to Nashville. We arrived at our connecting flight 20 prior to departure and the had given our seats away to standby customers and shut the door. We couldn't get another flight for 2 days.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Bessette","United States","2014-03-24","The express jets with no first class seats need to be taken out of service - these planes are entirely too small in poor shape and if anything ever happened there is no way to move to get out. US Air flight attendants (not all ) but many have the personality of a rock - they need education on customer satisfaction and customer service they need to understand that the service they provide is what matters most. And do you think they could offer a free bag of peanuts? Delta does! Get with the times US air - you are outdated.","","","Economy","","5.0","1.0","3.0","3.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Johnson","United States","2014-03-24","Had made reservation early January for flight to Phoenix on 2/26/14. Boarded on time but then proceeded to sit on tarmac for 2 hrs. Flight was then cancelled due to ""mechanical problems"". They gave us along with 175 other passengers a business card with an 800# to call. After trying for almost an hour I was finally connected and given a flight out the next day. No offer of hotel meals or anything else. I then went to customer service at airport who booked me to Philly (yes Philly). With a long layover and then to Phoenix. Arrived at 10:15pm rather than the 8:15am I was originally scheduled for. Customer services is absolutely horrible. Return flight 2 weeks later was also cancelled supposedly due to weather. No offer of help whatsoever. Will never fly US Air again.","","","Economy","","1.0","2.0","3.0","3.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John A Cunningham","United States","2014-06-04","May 21 Denver to Los Angeles: The A320 was having mechanical problems which delayed departure by over an hour. Meantime a violent thunderstorm/tornado warning further delayed departure until we were 2.5 hours late leaving. Needless to say our connection to Hilo HI was way gone before we arrived. We were bumped from one customer service desk to another. The line at Gate 71 never moved for an hour. Children were tired and screaming while the customer service reps mumbled useless statements waited for phone returns and after an hour declared we had no hotel or meal compensation because DIA coded the departure as late due to ""weather"". If the plane had been ready at departure time there would have been no delay. The rude and helpless reception at Los Angeles resulted in several of us sleeping in the airport all night missing a full day of reserved vacation time a change in destination from Hilo to Kona a change in car rental arrangements and a long drive around the island instead of 30 miles as originally planned. The scene at the customer service desk was hellish and I was prepared to see any one of the passengers leap across the counter at the inept and uncaring mumbling representatives. I will never travel on United again.","","","Premium Economy","","1.0","2.0","1.0","3.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Altman Nathaniel","United States","2014-06-04","June 3 EWR-SFO Economy on a new 737-900. We departed two hours late due to a storm and flight crew distributed water and was generally helpful and good humored. These planes offer standard economy seating not as comfortable as other planes United flies. Bathrooms are extremely tiny and cramped. As opposed to a wide variety of seatback entertainment on UA's 757s from JFK to California this new 737-900 offer no entertainment options at all a major disappointment on such a long flight. These planes may be perfect for a 1-2 hour trip but not for a transcontinental journey.","","","Economy","","2.0","2.0","3.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Robinson","United States","2014-03-21","My entire trip was horrible. I am active duty military with both feet injured and surgery boots on. I asked for wheelchair assistance round trip. Starting in LAX the curbside check in guy was extremely rude he was on his phone and when asked for a wheelchair the man looked me up and down and asked what was wrong with me. I got through security and was wheeled to my gate the lady who wheeled me there assured me someone would push me to my airplane. When they started to board they forgot about me and had people climbing over me finally someone saw me and wheeled me half way and left me to talk to a group of passengers in front of me. Once they finished they came back and began pushing me to the airplane. Once I landed In Charlotte the flight attendant was extremely helpful getting me off the plane however once I got off the experience was even worse so many rude people asking can I walk because they need the wheelchair for people seeing I am in two medical boots. I informed them that I was unable to walk long distance so they took my wheelchair and told me to walk to the closest seat so they could take mine! This was a horrible experience and I will never travel with US Airways again.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Miller","United States","2014-03-17","Firstly when will US Airways get new planes. We fly Business Class cross country with no music or entertainment of any kind. Really they can't play a little music. The seats are so old and pushed close together if the people in front recline back we can't stand up. If you're in the back row your seat doesn't recline back at all. Food is sometimes just not edible once we were sitting in the last row and were informed they had run out of food before they got to us. I asked if we could get a meal from the coach section they said no. They found some cheese and crackers for us. The crew tries to be accommodating but they don't have much to work with. All that aside it's the old planes that upset me just update the fleet please.","","","Business Class","","2.0","2.0","4.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Bill Atkins","United Kingdom","2014-03-07","MAN-PHL. The new seat is excellent - so much better than the BA sardine tin. Food was nicely presented and of good quality. Drinks free-flowing though wine selection limited. Easy going flight attendants who worked hard and interacted well with passengers. A most enjoyable experience - much better than the BA equivalent in every way and cheaper.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Studzinski","Poland","2014-06-03","London LHR - Newark EWR. Boeing 757-200 quite old and it was visible everywhere as cabin looked shabby. Cabin crew ok but limited their service to distributing food collecting trays and that's it. Small portions paid alcoholic drinks torn inflight magazine. Nothing special there are much better options on this route.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Wong Tai Wei","Russian Federation","2014-06-02","We flew UA893 SFO to ICN on B747 on 29th May 2014. Flight was delayed 2 times - captain rejected the first plane due to technical issue and the replaced plane returned to gate after found technical glitch while taxiing. Overall almost 5 hours delay. The captain tried his best to kept us updated on the delays. Instruction of allowing passengers to leave the plane during the delay was not clear resulted in passenger wandering around the bridge area. Cabin crew changed after the 2nd delay which turned out to be a plus point to us. Original crew serving the upper deck was grumpy the replacement crew (original crew gone probably due to extended hour) was fantastic provided one of the better quality service to a almost fully filled business class cabin. The plane was old and there was sign of dirt especially around the edges of the window frame. Seat itself was comfortable. It is weird to see UA cramping 2-4-2 seat in business class. Food was delicious. Inflight entertainment was average. For the price paid UA has exceeded our expectation.","","","Business Class","","8.0","4.0","4.0","5.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D John","Canada","2014-03-07","Vancouver to Phoenix Feb 27 return Mar 2. On time both ways pleasant service no problems. One cart service per leg. Frequent updates from the flight deck. No mess no fuss.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","I Dzhur","United States","2014-03-07","LGA to IAH with connection at Charlotte on March 1st. Both flights departed on-time and arrived early. Check-in boarding went very smooth and I managed to get exit seats on both flights. Cabin crew professional. Only negative point was that the cabin looked tired and not very clean. Hopefully their aircraft's will be refurbished as they merge with AA.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","MacMillan David","United Kingdom","2014-05-29","ORD to LHR in a fully refurbished 767-300ER. Efficient and helpful check in. Nice lounge was very busy but had nice atmosphere and nice bar tenders. Boarding efficient. Very good seating notwithstanding 6 abreast and good cabin ambience. Some pairs of seats are backwards facing but not a big issue. Professional and helpful crew who were well organised attentive and efficient - a real surprise. Very good choice of wines and OK food but nice desert and very good cheese plate. Seat in sleeping position was good and nice large pillow. Big screen noise reduction earphones and OK programming with mostly American content. Many language options. Luggage return quick. Overall very impressed and would consider better than transatlantic AC and LH flights taken in previous 3 weeks.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Todd Townsend","United States","2014-05-28","Six hour delay from San Antonio to Houston. I could have driven there and back. The flight crew and gate staff were so rude! No recompense whatsoever. Not even an apology to the over two hundred passengers. My first time to fly with United and my last.","","","Premium Economy","","1.0","2.0","1.0","1.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Keller","United States","2014-03-06","My husband and I travel to Belize and Mexico 2-3 times per year with relatively little issues. I have never in my entire 42 years had such a horrible experience as I had on 21st Feb with US Airways. Our flight departed Pittsburgh at 5.25 am with no issues and we were to switch planes in Philadelphia to pick up flight #815 to complete our trip to Cancun with a 10.49 am. arrival. There was heavy fog in Philadelphia so we circled the airport for some time before being diverted to Harrisburg. Sat on the tarmac in Harrisburg for several hours with no one telling anyone anything. Around 10 am they finally taxied us to the airport and let everyone deplane. After standing in line for more than an hour a staff member told us we needed to grab our bags and get on a bus as they were going to drive us 2 hrs to Harrisburg. Arrived at the very end of the drop off zone at the Philadelphia airport at 2 pm had no idea where we were or what we were supposed to do. We managed to beg a TSA agent who hustled us through security and we ran to the gate. Got to the gate just after it pushed off so we missed the flight. An hour later we found out that not only were we not put on the next flight we couldn't even get a flight until 10 am the next day. We asked if because we missed an entire day of vacation and were out the additional cost of a hotel as well as the cost of having to reschedule all of our transportation arrangements at our final destination if we could switch our return flights from Friday to Saturday and we were told ""Of course you just have to pay the change fees"". Any amount of basic common courtesy would have at least made some kind of difference in this entire situation.","","","Premium Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Barker","United States","2014-03-05","March 2014: My flight from Washington DC to California had a lay over in Phoenix AZ. My 9.30 pm connecting flight got delayed then cancelled due to rain. However they didn't tell us this information until a long time after it already showed up online as flight being cancelled. The rude customer service staff at the airport were rescheduling probably 150+ flights told us that there were no hotels available or lounges. They did not give us any water food (restaurants were all closed) or blankets. We sat in the cold airport all night (over 11 hours). We were not allowed to get to our luggage unless we had medication we had to take. I fly a lot but this is my first and last time flying US Airways. I have never experienced such disorganization inept and rude customer service representatives and overall horrible service.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Goodfriend","United States","2014-05-28","1st class UA 926 LHR-EWR in 3 cabin 767. Check in with Biz class pax long line. Indifferent contract staff were clueless regarding arrival facilities at EWR. Ditto for gate agents. Flight attendant told me to check with transfer desk at EWR after clearing customs. Transfer agent told me that there were no arrival facilities unless continuing on with UA. Huh at a UA hub for 1st class? I noticed that meal served in 1st was the same as in Biz albeit with better china. Altogether a thoroughly mediocre experience for a huge premium price. There are many better ways to cross the pond - especially those of us needing to freshen up for post arrival meetings.","","","First Class","","3.0","3.0","3.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Snelleman","Netherlands","2014-05-27","ORD-AMS on a clapped out Boeing 767 which showed its age. The worst experience on this flight were the cabin crew. The most unfriendly lazy rude and uninterested crew I have ever flown with. Shouting at passengers to close the overhead lockers refusing to close these themselves. This is one of their safety duties! The service was slow no peanuts/snacks with the drinks. Dinner was awful cold by the time I was served and totally inadequate for a 7 hr flight. Beer/wine are for sale only and when I asked for a soft drink they offered water only! A second request for a soft drink was rudely refused. Inflight entertainment was terrible small screens and all channels started without any announcement so by the time you wanted to watch anything films were already running for 30 mins. I am a Star alliance Gold member and have flown more than most people but this flight was by far the worst I have ever experienced. No more United for me!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Segal","United States","2014-03-05","PHX-JFK return connecting to AA international flight in JFK. Both US flights on time and exactly as expected. Both flights on time service (drink run) multiple times through each flight. Wish they would update the announcement to delete the star alliance portion as they will be exiting EOM. Also feel the onboard announcement for the credit card is tired and should be discontinued.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Riedl","United States","2014-03-04","I recently booked a return flight from LAX to Charlotte. I paid top rate as it was an emergency. Nothing about this airlines wants you to use it again. On my return flight I paid extra to sit in an aisle seat in a designated area. I had hoped the extra $$'s would at least give more space but no such thing. At the last minute they added people from other delayed flights. They put a woman with an infant in the seat next to me and someone with an infant behind me. There were plenty of single last-minute passengers they could have put in these seats but no they put them where we all paid extra to sit. I was practically pushed out of my seat during the entire 5 hours by a fidgeting Mom and infant. Both infants cried non stop for 75% of the trip.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bettie Descartes","United States","2014-05-27","I booked a 5 day weekend from Thursday to Tuesday. My flight was cancelled while I was on my way to the Airport. I had to pay for a taxi to and from the airport and return the next day at 4am for a 6am flight. My original flight was a 2 hour direct flight from Newark to Atlanta but the rescheduled flight had a layover in Chicago. I arrived in Atlanta at 12pm. I could have leave with that but I could not believe that my return flight was cancelled and this time without a notice. I only found out because I couldn't print my boarding pass. I was rescheduled on a flight to LaGuardia and because the agent did not completed the booking I missed the flight and had to be put on another flight 3 hours later. I got to the airport at 5.45pm and did not take off until 10.53pm for a 2 hour flight. I am still waiting for an explanation for cancelling both flights.","","","Economy","","1.0","4.0","4.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Pulliam","United States","2014-05-27","Louisville - Houston - Denver - Reno. All flights on time. Plenty of drink runs on all flights. Snack boxes for purchase but I did not try any. All the staff were friendly except for a grumpy check-in clerk at Louisville. My check-in bag was 54.5 lbs so was asked to remove an item. I pulled out one slipper and that dropped the weight down to 54 lbs and that was acceptable according to the clerk. I asked her if she was serious and she said yes. So I put one slipper in my carry on and went on my way. Flew on an EMB175 from Louisville to Houston which was way to small of a plane for that distance but I pretty much slept the whole flight. Then was on a 787 Dreamliner from Houston to Denver. Thought that was kind of a big plane for that flight but what a brilliant aircraft. New quiet and very comfortable. The plane was heading to Tokyo from Denver hence the need for the large craft. Then an A320 on to Reno. Everything went like clockwork so no complaints and my luggage arrived safely minus the slipper I had to take out in Louisville.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Gephart","United States","2014-03-04","LAX-PHX-PDX and return last week. All 4 flights departed and arrived relatively on-time all legs on A321 aircraft. Staff were friendly and attentive but not quite as polished as UA/DL. Star Gold gets you zone 1 boarding which is nice - but that will go away at the end of March as they leave Star Alliance and switch to oneWorld. IFE non-existent but fine for short hauls. They got me from point to point with no frills.","","","Economy","","6.0","4.0","4.0","4.0","1.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Mike Vasey","Canada","2014-03-04","Booked our flight in August 2013 for Toronto to Philadelphia on Feb 15 2014 06.45. Checked our flight status the day before our flight. Everything is good but noticed 2 flights to Philly scheduled at same time. Again I checked flight status before going to bed the night before flight. Everything was good. Woke up early (2am) next morning to prepare to go to Toronto airport. Checked flight status one more time. Our flight is cancelled but other flight to is still a go. Got to airport 2.5 hours before flight time. US Airways kiosk would only printout a baggage receipt no boarding pass. Talked with US Airways rep who said the only flight to Philly was overbooked. Got stand-by boarding passes and waited at the gate for a miracle to happen. Five minutes before our flight was to board we received seats. We somehow managed to make it to our Philly connecting flight and on to our Puerto Rican cruise. If at all possible I will not fly US Airways again!","","","Economy","","","3.0","5.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sophia Dong","Canada","2014-05-27","May 17th from Toronto to Cancun with a connection in Houston. The plane had a mechanical problem half way to Houston and had to land in Memphis. More than 100 people were asked to stay at Memphis airport and wait for another plane to come. We waited for 7 hours from 1.30 to 8.30. The airport staff first said that the plane would come at 7.30 and later announced that it would be one hour late. All stores in Memphis airport closed around 6.30 and we were all starving. United did at least bring some food for us in this situation. We missed our connecting flight and had to call our hotel and pick-up shuttle to explain the situation. We eventually arrived at Houston around 11pm. There were only 2 people at Houston to help the customers arrange hotels and airport shuttles and they worked extremely inefficiently since they didn't seem to know what to do. In the end it took them 3 hours to get everyone arranged. Up to this point I am totally disappointed with United Airline. I'd rather pay a little more to get a better service. This is my first time flying with United and shall be the last.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tina Smith","United States","2014-05-26","Long story short they kept finding reasons to delay and cancel my flights and those of the people around me. It was chaos and passengers all around were complaining of their own horror stories with United. I spent the night in a Chicago airport (admittedly a large part of my nightmare was O'Hare airport) and no one who worked there for United seemed to care that I needed a flight out because they were so overwhelmed with the number of flights that were canceled and people that needed to be rebooked. They didn't give me a hotel room because the problem was due to ""weather"" but that was simply not true. They told us on the plane that we boarded that we needed to go back to the airport because the crew had overworked their permitted number of hours and they had no other crew to replace them with. I told them I would literally take any flight that would get me out of that city and the flight I did get was canceled within a few hours of booking it. I went back to customer service and I felt like I was a bother to them for simply needing a way out of there to avoid sleeping on their floors again. It was like it was normal for them to have upset customers and the people like me who didn't give them a hard time were more likely to messed about.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","H Sebastien","Belgium","2014-03-04","I flew from Brussels (Belgium) to Fort Lauderdale and back on 16th Feb and 24th. I was supposed to take connecting flights via Philadelphia and Charlotte on both trips. I actually missed my first connection on my way to FLL due to the long security lines the customs control and the baggage re-checking in PHL. I arrived just a few minutes after my flight to CLT had closed and a very rude lady didn't want to let me board the plane even though it was still sitting at the gate. She directed me to the customer service desk in a rude manner. I still made it to FLL by boarding a direct flight in the evening thanks to the professional US Airways customer service lady that rebooked me straight away. I didn't have any problems with my connecting flights on my way back to Brussels. US Airways have poor cabin crew service very limited in-flight entertainment (operated by old Boeing 767s). I have read many reviews about this airline before flying with them and I was expecting to have some problems. I would not recommend this airline to someone traveling in the future.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Orth","United States","2014-02-25","Yesterday morning we began our return flight to central New York from a lovely vacation in Orlando. We boarded the first leg to Philadelphia without incident around 7.30 am. As we were preparing to land a crew member announced that Philadelphia was fogged in and not allowing any craft to land or take off. After 30 minutes it was announced that the plane was being diverted to Richmond for refuelling. An uneventful 45-minute flight and then it was announced that there was some trouble refuelling. Another hour on the tarmac and we took off for Philly. Upon landing we made our way to the regional terminal to continue our trip to Ithaca which was still posted as ‘on time. The boarding was switched from gate to gate 3 times. Our departure time was changed twice and finally the flight cancelled. We stood in line at a US Airways gate and told to go to a service desk for help. We stood in line a long line for another 30 minutes at the service desk to be met by a staff member who told us that she could get us standby on a flight Monday (this was Friday at 3 pm.). The customer service representative offered nothing other than a 3 day wait. There were many things that could have been done to make the experience right. Ground transportation offer of a hotel a little compassion but what we got was nothing no help at all. We will not fly US Airways again.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ivan Dzhur","United States","2014-05-26","IAH to YYC on Boeing 737-800. Smooth check-in. Organized boarding. Clean aircraft decent seat and legroom. Pro-active crew and multiple offerings of beverages. Bags on baggage belt by the time I arrived there.","","","Economy","","9.0","4.0","5.0","4.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Rane Ravindra","United States","2014-05-25","BOS-IAH. I was traveling with my family for holiday from BOS-LAX via IAH. My son is severely allergic to nuts and we always carry Epipen with us. We informed United customer service agent in advance about the allergy they made a note in system and advised us to inform the crew on board. When we informed about the allergy to crew on board flight 488 they told us they can't make announcement about nut allergy due to change in policy and could not able to help us. Finally some of the passengers around us helped to request everyone about the allergy. The second leg of Journey (Flight 1121) crew told us they will make a courtesy announcement. After take off they did announce in so low volume that no one really could hear anything. More than 3 million people in the United States report being allergic to peanuts tree nuts or both. I would like to warn those people in advance about the United Nut Policy.","","","Premium Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Anna Goldshteyn","United States","2014-02-25","This review is based on the first and only experience with US Airways. I usually fly 4-6 times per year and would not hold the airline responsible for weather related delays. Unfortunately the airline is not prepared to handle emergencies of any kind. I was supposed to fly February 14 to Costa Rica flight was cancelled as I was proceeding to board due to ""mechanical issues"" rescheduled to Sunday. I lost 3 days of vacation without reimbursement. Coming back on February 23rd my connecting flight from Costa Rica was delayed by 30 minutes. The airline refused to accommodate or even hold the connecting flight. I had to go through Customs recheck the bag and run to anther terminal all under 45 minutes. I arrived at the gate 10 minutes before scheduled departure time panting only to find that my seat was given up to someone else and was I rebooked to the following morning. The Customer Service at US Airways handed me a number for the hotel very nonchalant since it was the end of her shift and she was ready to head home. I on the other hand paid for the cab checked into a hotel at my own expense. Customer service is completely lacking.","","","Economy","","","3.0","3.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Michell Ruedadeleon","United States","2014-02-24","I travel a lot for work and always take Southwest. I live in AZ and usually have to fly to east coast / Midwest during bad weather and have never had an issue with delays or the staff and they give you snacks. This time I had to fly using US going to NY and the day of my flight leaving (2/21/14) the weather was warmer just a little rain and some fog. Every other flight was on time but US. A flight that was to leave at 4.30 and was now not leaving until 8. Horrible service.","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Brian Lally","United States","2014-02-24","I recently flew on February 15th from Boston to Providenciales (Turks and Caicos). I found this airline to be good on time boarding staff were very good. They came around with beverage service and then tea and coffee about an hour before landing in Turks. Coming back to Boston yesterday was a disaster I know it's school vacation week but the service at Providenciales Airport was extremely slow almost causing us to miss our flight to Boston. The service onboard yesterday's flight to Boston was minimal. They only came around with beverage service once. No service for tea and coffee. It was though a quick flight and the pilot made up travel time in the air after our brief 1 hour delay leaving Turks and Caicos.","","","Economy","","6.0","4.0","3.0","3.0","0.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Frank Zhao","United States","2014-05-25","EWR-PVG on a 777-200. Economy Plus exit window seat. Was able to get this seat without paying for it due to a bug in the online seat map (otherwise it would be an extra $192). Overall it was a satisfying flight given I only paid a little above 600 dollars for this non-stop flight which would usually be over 900. The food was standard but not very adequate. There were friendly flight attendants but some were very rude and indifferent. Entertainment was ok but the system was sluggish. The headset did not work but I was able to use my own earphones. Lavatories were not very well maintained and I didn't see any flight attendant clean it during the entire flight. However all these negative aspects were overpowered by the price and the free exit window seat. Would definitely fly them again.","","","Premium Economy","","6.0","4.0","3.0","3.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Coleman","United States","2014-05-24","All week long flying with our three year old we have preboarded the planes. Well upon boarding a flight that need I say arrived two hours late with United we were told to get in the back of the line with her as they have voided the children board first policy as of this weekend. He was rude about telling us and made it embarrassing as if we were doing something so wrong we were doing what we are used to doing not to mention we didn't just try to be the very first we actually got in line up 2 just because we weren't in any hurry to board. After all we all leave at the same time right? After waiting almost 4 hours at the airport with a toddler because of a delayed flight that's not how to really brighten someone's day and treat them. Maybe if you want to change a policy like that again and be butts about it at the gate be sure everyone is aware of your new stupid rule!","","","Economy","","5.0","3.0","2.0","3.0","2.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","O Homes","United States","2014-02-24","I flew US Airways on a round-trip from Birmingham to Denver. Both flights were cancelled or delayed for several hours. When trying to change my flight they put me as a second priority and were incredibly rude to me. I will never use this airline again and I strongly advise everyone else not to use it.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Slocum","United States","2014-02-24","We flew from PHL to St. Thomas and back on US Air on Feb 15 and returned on Feb 20. We paid extra for what we thought was economy plus but there was no more leg room than in coach. Of course US Air has no inflight entertainment. There was not enough food for purchase on the way down. Flight attendants urged us to complain to US Air on the net about it. Flight attendants were great and very apologetic about the lack of food. On the return flight we were about 3 hours late due to a mechanical problem. I fly United Delta Virgin America Jet Blue and US Air a decent amount. No question that Virgin is by far the best followed by JetBlue. Of the remaining 3 Delta is better than the other two with US Air on the very bottom of the list.","","","Economy","","2.0","2.0","5.0","2.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Clarke","United States","2014-05-24","After having a confirmed reservation to Buenos Aires in first class for three months before the flight for which I used miles - I'm a million mile plus flyer - I was bumped from first class and sent back to row 30 (on a 767) because United had oversold the flight and other passengers had paid more money for their tickets (not used miles). The seats in economy are among the most uncomfortable I have ever experienced. The United staff - who were long time Continental employees - were very embarrassed and said it should never have happened. And of course it should not have. A deal should be a deal or the airline should warn people in advance that their accumulated miles which they tout as being very valuable are really not so valuable and can become worthless if the airline chooses. When I complained after the flight United's response was essentially ""too bad"".","","","Economy","","1.0","1.0","5.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Peter Mickel","United States","2014-02-20","BTV to PHL to CDG and return Airbus A330/200 on the long haul. Despite snowstorm at BTV departure was only 25 minute delayed remainder of flights on time departed CDG earlier than scheduled. Business class on the A330 Envoy seating. Clean cabin friendly professional crew. Envoy suites were excellent quiet and comfortable IFE worked great. Food service was excellent nice menu entrees were delivered almost too hot to eat. Ground crews at both ends were friendly and helpful our luggage beat us to the carousel both times. Boarding area at CDG is a little drab could use a little facelift.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Wright","United Kingdom","2014-02-20","Flew Manchester UK to Philadelphia and then on to Miami return - Economy. Very good experience on all 4 flights. All flights left on time and either arrived on time or early. US Airways use A330 wide body from Manchester to Philadelphia with 2-4-2 seating which is great for couples as you can easily get 2 seats together. US airways website lets you choose your seats as soon as you book for free unlike lots of the other major airlines (e.g. BA) which charge economy class to pre book seats. Plenty of leg room and space around seats. Great inflight entertainment on Manchester to Philadelphia leg with personal video screen and on demand movies TV and games. Lots of films to choose from. Food ok - usual airline offering. No better or worse than all the rest. Soft drinks tea and coffee are free throughout the flight. Free wine with meal but there is a charge after that plus there is a charge for other alcoholic drinks. Staff attentive and efficient. Flight from Philadelphia to Miami on A321 - lots of leg room but no IFE - only a couple of hours so no problem. No charge for soft drinks/tea/coffee but there is a charge for food or alcohol. All in all a good experience - would always use US airways from Manchester to the US rather than American BA United or Delta as IFE superior and they use wide body aircraft. Immigration/customs and change of planes in Philadelphia is easy and quick.","","","Economy","","10.0","5.0","4.0","3.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Alanna Finn","United States","2014-05-24","This experience has been disgusting. I was flying from Newark NJ to London to grab a connecting flight to get to Dublin. The original flight was delayed 3 hours which wouldn't be so bad if someone would have properly advised us about the following connection. Due to the total lack of communication I proceeded to miss my connecting flight because United failed to give me the information I needed to make it on time. I will never fly with this airline again.","","","Economy","","1.0","4.0","1.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Owen","United States","2014-05-24","Flew out of SFO an hour and a half late. Got to Houston only to find out my flight to Huntsville had been cancelled. I go to the ""customer service"" desk to be put on another flight. The only one she says is available is the 4 o clock flight the next day but I can get on standby for the 10:30 am flight. I ask her if I'll get reimbursed for the hotel room I'll have to get. She says United doesn't reimburse for weather and then tells me I won't be able to find a hotel room because there is a conference in Houston and there are no hotel rooms available but I can sleep in the airport. She also complains to me that everyone is taking it out on them and it's not fair. I proceed to tell her it's also not fair that my flight was cancelled and that they won't reimburse me for a hotel room or food or taxi fare. When I went back through security I was told I was not able to re-enter the airport because my flight wasn't until the next day. I ended up finding a hotel room and thanks to my mom calling travelocity I got on the 1030am flight. I ended up cancelling my flight back to SFO on United and booked it with American.","","","Economy","","2.0","2.0","1.0","2.0","4.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Straubhaar","United States","2014-02-20","We were booked from LAX to CLT. Flight was cancelled due to mechanical issues. We were rebooked out of a different airport. No transportation costs were provided or refunded. We had preferred seats on our first flight reserved and confirmed but then when rebooked we were assigned middle seats. Even though there were other seats available US Airways refused to give us other seats even with Star Gold. status. Inflight crew were yelling at passengers getting on board about the carry ons we were questioned from FA about our carry ons even though we only had 1 backpack each. One drink service on a 4 hours flight. Flight crew decided to chat loudly in the back galley on this red eye flight. I hope that American Airlines doesn't adopt the US Airways policy of ""useless"" air.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","F Pervaze","United States","2014-02-17","As an EP with American flew US Airways from TPA to PHL on 1/10/2014. The seats are terrible American offers free food and drinks to their Elite Passengers but US Airways does not. As an EP with American for 10 years this is one of the worst airline that American merged with. US /American CEO Doug Parker needs to take care of AA Elite Passengers or they will fly United or Delta.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Alice Bertram","United States","2014-05-23","I really was disappointed. Leaving Milwaukee no flight crew. One and a half hours late leaving stand in line for two hours to get connecting flight changed airplane waiting for me to board. This was leaving Milwaukee for Houston. Coming home leave Florida great. Get to Chicago no crew finally board plane wrong crew and asked us to get off the plane. Wait for right crew to get there held up in Milwaukee. Get on plane 1.5 hours late taxi back to terminal plane over heating. Get this fixed so we have no air conditioning in plane sweat and over heat to go to Milwaukee. What is the problem. Don't think I ever want to fly United again if this is the normal procedure.","","","Economy","","1.0","3.0","2.0","2.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Dowsett","Australia","2014-05-23","Seattle-San Francisco/San Francisco-Sydney-Perth. The departure staff were some of the rudest uncooperative staff we have had to deal with. Having stood in ""row 5"" to board and submitting our boarding passes we were told our hand luggage had to be put in the hold as the overhead lockers were full. This was very unsatisfactory as we were ticketed through to Perth. There was no checking of legal size of cabin bags. We saw many oversize bags go aboard including a musical instrument case at least 4 foot long. People putting their second piece in overheads instead of at their feet. If this was policed there would have been room for all legal sized bags. As we are aged 75 and 77 we had medicine required to be taken on the 27 hour journey. After removing medicine we allowed bags to be placed in hold. As the plane was about to leave gate we realized our passports were in our hand luggage. On approaching the head stewardess and the captain and explaining we would be unable to leave USA until passports were returned. Only through the captains orders our hand luggage was unloaded and brought up to the cabin. Full marks to the captain he placed one bag in the cockpit and the head stewardess rearranged some other bags for the second one. This delayed departure by 15 minutes due to the incompetent staff at boarding gate not listening to where we were going. San Francisco to Sydney was poor service poor food no drinks unless you purchased them. Qantas flight Sydney to Perth only a 4 hour flight and free drinks with meal and the offer of second one .","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Gibson","United States","2014-05-21","Rome to Newark (EWR) in Business First departing at 9:50 a.m. We were lucky that we could use the miles we had accrued with the United Mileage Plus card for this trip and were very happy with the flight. United uses Alitalia lounge for BusinessFirst customers which is located in the basement of the terminal. It's very dated with white leather chairs and orange plexiglass dividers between seating sections. There is a bar just beyond the entrance which looked very poorly stocked with almost empty bottles of various liquor and the surly server behind the counter begrudging made espressos on order. Food consisted of some bread butter jam small croissants and cold cereal. Overall a real disappointing experience. The flight was announced in the lounge and we proceeded to board. We were in seats 3K and 3L. Others have commented that the person in the window seat has to climb over the person in the aisle seat which is true. Once seated we were offered a choice of OJ Champagne Mimosa or water and handed our menus. Our flight attendants introduced themselves as did the flight customer service manager (not really sure what that means). After takeoff we were offered a beverage and warm nuts. Food service began and was very well done - in courses. Four options for entrees were given and wine was offered throughout the meal service. After lunch a cheese cart was offered followed by made-to-order sundaes. All in all very good. The new seats are fairly comfortable although at 6'1"" I found myself having to bend my legs a bit when lying down. Working the leg/foot and head rests took some getting used to. My biggest criticism would be that the ""storage"" shelf is over your shoulder and behind you. This includes the jack for the headset which I kept pulling out when I turned in the seat. It was hard to get to and pretty unusable. The entertainment selection was excellent with great late run movies television shows and music. An hour before landing we were offered a snack consisting of a chicken empanda fruit salad cucumber salad and chocolate. We landed 1/2 hour early and were the first off the plane. All in all a great flight.","","","Business Class","","9.0","3.0","5.0","5.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J O'Brien","United States","2014-02-17","Flew from Providence to Charlotte. Going in I was very optimistic that everything was going to be fine and we would land in St. Kitts the same day. I was wrong. When we got to the gate we were kindly informed that our flight had been delayed 4 hours because the ""crew needed more rest."" They also informed us that we were going to miss our connecting flight to St Kitts from Charlotte and that we wouldn't be able to catch a flight until next Friday to St. Kitts as they have very limited booking. After switching to another airline entirely we got a flight to St. Kitts the next day and we were on our way. Once on the U.S. Airways flight to Charlotte the captain informed us that they ""knew the flight would be delayed the night before."" If U.S. Airways had informed us the night before instead of a half an hour before our flight was supposed to leave then we might've been able to get another flight to connect to the flight to St. Kitts. This has been by far the worst performance of customer experience I've ever seen.","","","Economy","","","4.0","5.0","5.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Osborne","United States","2014-05-21","Flew a 747-400 from Chicago to Hong Kong. The economy seats were horrible. They were extremely small. The seats were so bad I stood for over 5 hours during the flight.","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Ryksen","Canada","2014-05-21","Flew YEG to Amsterdam through Houston return in business first. Flight crew on all flights were great very professional and hard working. The one complaint was the food Tasteless overcook and very little variety. Also cabin could be kept a little tidier. Other than that good flights.","","","Business Class","","7.0","4.0","4.0","2.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Kevin Hayed","United States","2014-02-17","Had a flight out of JFK during a snow storm. Our flight was canceled after waiting through 3 different mechanical issues and 11 hours. We boarded the same plane 2 separate times over 8 hours and were offered 1 glass of water. My trip home was delayed 24 hours with no hotel voucher given causing me to miss a day of work. US Airways offered $100 voucher for my troubles! I would have been ok with a weather delay considering the snow storm but mechanical? 3 on the same plane? Then continued mechanical delays on three other planes through connecting flights.","","","Economy","","","3.0","1.0","1.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Sanyal","United States","2014-02-13","Flew from Boise to Indianapolis via Phoenix. All flights left and arrived punctually. Attentive flight attendant. Good food service. Good selection of drinks. Cabin spacious with light colored furnishings - Airbus 320. Seat comfortable. Quick boarding and disembarkation. Regular announcements by pilot about weather on route. Overall very impressive.","","","First Class","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Uwe Langhammer","United States","2014-05-20","IAH-SFO on A319 and SFO-IAH on B787. Comparing the 2 legs with 2 different aircraft is hard. I would look forward to more planes look like the Dreamliner in regards to age and cleanness. I have no complaints but just general concerns. Economy Plus is just the more legroom nothing more nothing less. It's the small things that can add up a pillow here and tiny bag of peanuts there and lets say a complementary cocktail on longer flights in Eco Plus to stand up to the ""Premium Eco Class"" and to be ""Eco Plus friendly. I miss the work hard-fly right slogan.","","","Premium Economy","","6.0","3.0","4.0","1.0","3.0","","","2.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Aaron Eisenberg","Australia","2014-05-19","Boeing 777 SYD-LAX LAX-SFO SFO-SYD. Service was professional Food surprisingly good. IFE very good. Boeing 777 legroom is good. I'm not crazy on these new economy seats on United when the seat recline the seat base moves forward. This is not good for the back and make sleeping less comfortable. Altogether very good experience plus receiving 100% miles even though the ticket was discounted.","","","Economy","","8.0","3.0","4.0","4.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Brown","United States","2014-02-10","Flight from FLL to CLT. (2 times A320 and 737) Flight was on time crew friendly. Plane extremely uncomfortable. I am average male 5'10"" 150lb. No legroom seats narrow and short. I hope US Airways works on pax comfort in the future.","","","Economy","","4.0","1.0","5.0","0.0","1.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Love","United States","2014-02-07","TPA-PHL-Rome over Christmas. Treated myself to 1st/Biz to Europe but took Economy back. Unpleasantly surprised by the rushed unfriendly service in first cabin to Europe. there weren't that many flight attendants (mostly men) and they were all in a hurry and don't seem to like their jobs much. The new lie-flat bed was great though small - bigger folks beware. Fook was OK. was glad I didn't bother to spring for biz class on way back. Economy is OK.","","","Business Class","","7.0","5.0","3.0","3.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Wang","United States","2014-05-18","Completely unreasonable and unwilling to help customers. Do not take United if you want any kind of decent customer service friendliness of staff or bearable trip. The woman behind the counter at check in seemed to feel a need to give me attitude for no apparent reason. Even at a small airport like in Ithaca NY United was unable to accommodate me.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Hamilton","United States","2014-05-17","Had to fly United as it was the only one flying in at out at the times I needed. Flight from DEN-YXE was delayed twice on the way out. Then flying from YXE-DEN we sat in a small hot plane sweating for over an 1.5 hours after landing because Customs wasn't open for business yet and we weren't allowed off the plane. It is a daily flight so they should know when customs opens? Transfer from DEN-EUG had no gate until 2 hours prior which changed 2 times missed the flight because the last change was 20 minutes prior. Next flight out was 10 hours later. Unless you are person that likes sitting in Airports for days and enjoys wasting time and money this airline is an extreme last resort!","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","V Hinton","United States","2014-01-28","Was traveling from DC to Hartford on 1/24/14. Flight to DC was coming from Jacksonville FLA - no weather problems in either JAX/DC/CT. The DC departure to CT was over 2 hours late. To make matters worse the plane from DC to Hartford bumped anyone off sitting in rows 19 and beyond. Imagine waiting to board a plane and then due to your seat # - told you couldn't board but that there was another flight 6 hours later!","","","Economy","","2.0","4.0","4.0","0.0","0.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Robles Maria","United States","2014-01-23","We used a travel agency to book our flight Fresno to Mexico City. Our seating was confirmed we paid extra for selecting our seats. At check-in we were told that we would be charged $25 for using a 27 inch suitcase instead of a 21 inch suitcase. Then they wanted to charge us another $95 for being 6 pounds over in weight. We had to run and buy a backpack for the items we took out. Then asked to see our passports and told our return flight was changed from the afternoon to early morning and we: my husband and 2 daughters were scattered all over the plane. I was told they could change the seating in Mexico on our return flight. In Mexico City on our return home to Fresno CA arrived at the airport asked about changing back our seating to the original seating arrangement everyone said they could not help me. They only changed my seating to sit next to my husband. When they rescheduled our flight our arrival time in Phoenix was at 11am and or boarding time to Fresno was at 11.20 am. and when I voiced this concern all I was told was that we had better run.","","","Economy","","","0.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Cutler","United Kingdom","2014-05-17","Would never fly with United Airlines again we boarded the plane back from Florida to Newark to fly on to the UK to be greeted by miserable crew. This continued the whole of the flight. Anything asked of them seemed too much trouble food was awful and was practically thrown at us. Seating was so uncomfortable cramped together but the worst part was as we were coming into land at Newark the pilot overshot the runway had to pull back up very fast and circle to try again it all happened so fast - it was so scary but not one of the crew checked on any of us passengers one lady got up to be sick in the toilet - all we had was a female cabin crew shouting for her to get out of the toilet and sit down. A child around 9 yrs of age was beside himself but still no one came to check on us. We got down safely the second time after being told they were moving to another runway. But even after the plane got down safely not one of the crew came to see if anyone needed any help. The passengers are supposed to come first but in this instance none of us were. Wouldnt recommend this airline to anyone and will never fly with them again.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Camerer","United States","2014-01-21","Took my twin 6 year olds and 2 year old to Disney from Boston with a stop in Charlotte NC. We were delayed by a late plane that then had to be de-iced. An hour and 1/2 after our scheduled departure I asked a crew member for some milk for my baby's bottle. The elder of the 2 grouchy crew members said we don't have milk! The 2 year old screamed for most of the flight. We had a connecting flight in Charlotte due to leave 5 mins before our new arrival time. No information was given to anyone. We finally get to our new gate (B8 Charlotte about 7pm on 1/18/14). We were treated like misbehaved school children. They put us in 4 seats that were spread across the plane. I was met with a glare and an attitude. Onboard was not much better. Service and attitude poor across the board with this airline.","","","Business Class","","","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Charles Lacoste","Australia","2014-01-21","We took US Airways flights earlier this month ORD-CLT-ILM round trip. Pretty happy with them. Short flights…but check-in was a pleasure (we got stuck overnight Chicago due to a late connecting flight and bad weather and US airways gave us a voucher for a very reduced rate at a local hotel and re-scheduled us for the next day - no charge. Check-in staff at ORD and ILM excellent particularly ORD where they spent a lot of time trying to find alternatives for us no luck - terrible weather and flights beyond full. Aircraft's have done some hard work but still pretty comfortable - leather seats enough legroom. Cabin crews were helpful and friendly - regardless of age.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Tonelli","United States","2014-05-17","MKE-ORD-SFO and back. The first flight was delayed so we missed connection. Our connection was supposed to be a nice 777 but we missed it. Thankfully they said our flight was delayed because of maintenance problems so they gave a hotel and food vouchers. Slept at a nice hotel at ORD. Because of the low price for they tried to put us on a non direct fight for Washington and then to SFO. We finally got scheduled for a flight at 8:30. the airplane was okay. It was an old 757-200 with no entertainment systems or stuff. When we arrived at SFO it was midday and we still had time to explore the city.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ovist Vin","United States","2014-01-16","January 15 2014. Flew from Palm Springs to Portland with connection in Phoenix. Connection was ""legal"" with 28 minutes from first flight touchdown to door closure on connecting flight. Of course the flight in was in a separate terminal so the time to get from one gate to the other was a 30 minute ordeal. Needless to say of the 4 passengers that were to connect none made it. When I arrived at the connecting gate after running across the entire Phoenix airport I was greeted by a very non caring gate crew. They immediately asked me if I was connecting from Palm Springs and when I said yes the gate rep just said that the flight was closed and I have to take another flight. I asked if they knew we were coming in from Palm Springs and they knew the plane had landed and they knew we were all coming from about a mile away then why on earth would they not hold the door an extra ten minutes. This is their scheduling screw-up not mine. The lack of apology and talking to us as if the whole thing was somehow our fault just puts a bad taste in my mouth.","","","Business Class","","2.0","3.0","1.0","3.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B McAvoy","United States","2014-05-16","San Diego to Moline via Chicago O'Hare. When we landed in Chicago I received a text message from United Airlines that our connecting flight was canceled. They rescheduled us for 14 hours later! We live 2 1/2 hours away so we rented a car and drove. Our reimbursement was 1/4 the cost didn't even cover the car rental. No other mode of transportation was offered neither was a compensation for food or hotel if we had chose to stay and wait the 14 hours. This apparently happens very often. No excuse but they don't have a problem stealing your money and not giving anything in return. This company should not be allowed to run their business this way. I will never book a flight with United Airlines again.","","","Economy","","1.0","3.0","3.0","3.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","I Cotrupi","United States","2014-01-13","We sat on the tarmac for an hour got into the air only to be told there was a mechanical error. Flew in circles around the airport for 4.5 hours (longer than my actual flight) to burn off fuel were treated rudely by staff and no beverages were offered the entire time. Our rescheduled flight was for 7.30 am the next morning and when we arrived it said it was on time for 8.45am. When I asked they said that even though it was late it wasn't really their fault so even though it was over an hour late it was still considered on time. They then double booked my grandfathers seat and tried to move him out of first class. On our way back we sat in line for 3.5 hours to check in because the system had crashed and the flight was delayed 2 hours just so that they could check everyone in which meant I almost missed my connecting flight. I am currently waiting on my bags the next day. I am never flying US airways again.","","","Economy","","","2.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Denison","United Kingdom","2014-01-13","LHR to Philadelphia. Good catering. Very full flight. Pleasant cabin crew. Touchscreen was a bit unresponsive at times but all in all not bad for 8 hour economy flight. Unfortunately ended up with a middle seat.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Z Harris","United States","2014-05-16","This was the worst travel experience I have had. I travel frequently for work and for leisure but this time I am unable to do either. I was scheduled to take off from LAX connect in ORD and then push on to ROC. Halfway through my first flight we were dropped down in Denver due to a closing at the ORD airport. They de-boarded re-boarded de-boarded re-boarded then de-boarded again. We were there for an excess of 4 hours standing in excessive lines awaiting information about connecting flights and possible re-bookings. It seemed like all the United agents were hiding! I was finally cleared to take off for Chicago and put on standby for 2 later flights to ROC. We were stalled on the runway at ORD and arrived at the gate very late. When I went to find my next flight it had been moved. No notification was sent to me but the agent ensured that it was boarding at another gate. I arrived at the new gate stood in line for 15 minutes to find out that all those flights were canceled. When I expressed my concern about missing work the next day I was barrated by the agent as he walked away from the desk and left me standing there without an answer. Thankfully I was automatically re booked for the next day but not given any accommodation. I stood in a customer service line for 2.5 hours to discuss accommodations with an agent. When I finally got to the front of the line I was told it was due to weather and I would not be accommodated. I told the agent that it wasn't weather that it was an excessively delayed flight that caused me to miss my connecting flights. He then handed me a bag of toiletries and suggested I find a hotel on my own and ushered me aside. By the time I walked away from the line it was 12:00 am and every hotel I called was booked. I am now sitting awaiting my flight to ROC and it too has been moved from gate to gate without proper notification. I was told to watch the monitors until my flight takes off. I also just found out that my flight will be delayed again. I now understand why United is suffering; their customer service is the worst I have ever encountered. I don't recommend ever flying with this company. Rates are reasonable but it is most certainly not worth the hassle.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Darwent","United Kingdom","2014-05-16","Travelled from Manchester UK to Newark then onwards to Las Vegas. Was very apprehensive after reading some dreadful reviews of UA. Became more apprehensive when attempting online check in 24hrs before the flight - our two seats were not together which for a long flight was a concern. After trying to finalise online check in I received an error message informing me online checkin hadn't worked. Arrived at Manchester and told that unlikely we'd get seats together in fact the flight full so although we had seats they were yet to be allocated & we'd need to wait for further instructions at the boarding gate. Luckily somehow we went from having seats apart to having no seats to somehow having an upgrade to Economy Plus! No idea how on a full flight we managed this but was great. Fantastic legroom (would pay extra on long haul now I know how much better the legroom. Food very good eggplant lasagne was lovely. Inflight entertainment was very good. Flights ahead of time. Internal flight between Newark & Las Vegas fairly standard neither good nor bad. Found direct comparison between Economy Plus & Economy legroom! No free food offered on the 5hr internal flight although available to purchase. Overall was very pleased with the flights however unsure I'd want a repeat of the apprehension again wondering if we had seats never mind sitting together! I'm scoring high for what we received but unsure I'd travel with them again as could so easily have turned out badly & also couldn't recommend to friends in case they have the nerves I had in advance and at the airport caused by UA procedure FOR online checkin/not allocating seats/together.","","","Premium Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Robby Lasman","United States","2014-01-10","We flew from Philadelphia to Dominican Republic round trip. Overall it was a good experience though the airline needs to do a lot to improve their inflight service.","","","Economy","","6.0","4.0","3.0","2.0","1.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Devan King","United States","2014-01-08","I flew from Denver to Charlotte to get a connecting flight to Jacksonville NC. The Denver flight was delayed 1.5 hrs due to maintenance therefore I missed my connecting flight they rebooked me for another flight but I had to stay the night in Charlotte but gave me a hotel voucher for a booked hotel. The flight from Charlotte to Jacksonville was also delayed due to maintenance. Moral of the story US Airways has horrible planes that always need maintenance. Don't fly with them unless you want to be late or miss every connecting flight.","","","Economy","","","1.0","3.0","2.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Pulliam","United States","2014-05-16","Reno-Denver-Chicago-Louisville. All flights on time. Late check-in at Reno (my fault) and the ground staff helped to rush me through and make the flight all with a positive attitude and was greeted upon boarding the plane. Each flight was about 85% full so not packed in. Leg room was just fine on the A320 B757 and EMB175. All attendants pleasant with just enough drink runs on each flight. All beverages were free including spirits. This was in economy! Arrived on time in Louisville more than happy with my day flying across country on three different flights. Plus my luggage made it. Maybe I am just lucky but United always seems to work out great for me. Used my air miles so this round trip only cost me $10.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Riggio","United States","2014-01-03","I recently flew U.S. Airways from Denver to Boston MA. Although I had to change my flight from one day to the next and pay an extra fee for the change the flight was very comfortable. After I arrived in Boston I knew that my bags were MIA. I had recently flown from San Francisco to Denver and they sent my bags to Washington D.C. even though I never made that flight but since I was scheduled to be in Boston I had to travel knowing I didn't have my bags. I was very pleased with Susan at customer service in Boston. As I arrived she promptly assisted me in locating my bags. She was also extremely pleasant to me as a customer. Needless to say because of her my bags were returned and I will definitely be flying U.S. again!","","","Economy","","10.0","4.0","5.0","0.0","2.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Maurice Mourton","Canada","2014-01-03","This has to be the worst airline I have flown on and I do travel a lot. Our recent supposedly first class flight from PVR to YVR started late in PVR due to technical difficulties. A two hour 10 minute flight in first ranks a cardboard cup of coffee and a bag of potato chips! The second leg was delayed due to technical problems then when ready to leave a drunken passenger had to be removed on the insistence of a passenger (the attendant said he knew he was drunk but not how much) and then the plane developed a mechanical problem necessitating a plane change. 4 hours late and what did first class passengers get for their now 7 plus hour trip-yes you guessed it a bag of chips and a drink. They should be banned from Star Alliance Membership until a new experienced in customer service CEO is hired. Clearly this is the fault of the Executive not the cabin crew. By the way no inflight entertainment and the seat in front of me was broken.","","","First Class","","2.0","3.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Benjamin Green","United States","2014-05-16","United airline is a terrible airline for overseas travels. I flew Chicago to Frankfort. Crew were rude and unhelpful. Somebody was seating in my seat and crew didn't support me when I asked her to go back to her seat. I reserved a seat at the time of booking and they sold me the same seat for extra $100! In a 12 hr flight there is no free alcoholic beverage no socks toothbrush or toothpaste. I strongly recommend never fly with united especially for overseas.","","","Economy","","1.0","4.0","4.0","4.0","1.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Rosalind Helfand","United States","2014-01-02","I flew in November 2013. Rarely have I experienced such stressed out miserable flight attendants. Their unhappiness changed the tenor of the entire trip. There were no unusual conditions with the trip. We had a packed flight but we weren't running late and passengers weren't making any special demands or causing problems. The attendants' facial expressions body language and polite curtness spoke of barely held in tension. In addition to that passengers were herded onto the plane managed like we were an inconvenience (again politely but still the feeling was there) and the plane itself was dirty. While US Airways is offering some good flight deals I don't feel inclined to fly an airline where the staff are clearly not happy with their jobs. Additionally US Airways needs to beef up their efforts to provide a great experience for their customers.","","","Economy","","5.0","2.0","2.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Michael Calma","United States","2014-01-02","Multiple frustration with seating arrangements we (fiancé and I) purchased our ticket a month in advance and were later told that we would be together. Found or seating arrangement a week before the flight and seated separately. No customer service would help. When boarding I was holding my tablet in hand my back pack and wheeled baggage. They got on my case about my tablet that I was only allowed a carry on and personal bag. Told I would need to put my tablet in the bag. Or check in one of my bags. They were dead serious that they wanted me to step aside and put my tablet in my carry on or else have to check-in my bag. Seats were cramped and I'm a slightly small framed individual.","","","Economy","","2.0","2.0","2.0","2.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Jordan","United States","2014-05-13","IAD-SFO and SFO-IAD Flew United non-stop in economy. Absolutely no complaints. The planes were clean on time and the flight attendants were very good - always working. We brought our own food on board so cannot comment on the food sold. On the SFO-IAD flight there was quite a bit of turbulence but the pilot handled it very well. All of the United employees we encountered in the air and on the ground were friendly helpful and seemed to be happy in their jobs.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Deb Miller","United States","2014-05-12","I wish I would have read the reviews for United before letting the travel agency book me on one of their flights. Twice we took off from Denver and both times we were re-routed back. The only information we got was a two second message from the pilot that we were going back. We were completely on our own to find out what we were supposed to do. None of the United employees were at all helpful and are very disengaged at this airport and it seems like you are bothering them if you ask a question. After standing in the customer service line to re-book I was told no flights for two days. The customer service lady did seem to care and spent half an hour looking for alternatives. I heard all sorts of people complaining about this airline and our shuttle driver said she hears about them all the time.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Adrian","United States","2014-01-02","Traveled from Long Beach to Phoenix and then onward to JFK Airport on red-eye flight. This flight left much to be desired as everything from the hard to soft product are abysmal. Domestic first seats are unbearably uncomfortable to sleep in with the angle recline only going down about 3-5 inches. As for the on board amenities free alcohol and few select chips just doesn't cut it though they do offer meals on non red-eye flights from what I've been told. It gets even better as the sad excuse of a blanket they provided for sleep was a thin fabric that can easily be mistaken for as a table cloth. Club access in Phoenix was granted with *G and much like the flight it left a lot to be desired as well - stale crackers unappealing soup and choices of free and paid drinks. Positive to flight was that staff service is fair and ground handling was par. As a star alliance traveler I really wished there was a better alternative to traveling domestic US.","","","First Class","","6.0","3.0","4.0","1.0","0.0","","","0.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Kissel","Italy","2013-12-31","I flew from Italy to Pittsburgh (via Philadelphia) on Nov 14 2013 with return on Dec 28 2013 via Philadelphia and Frankfurt. On my return flight to Frankfurt (A330 plane with IFE at seat) I felt very dizzy and was about to pass out halfway into the flight. The flight attendants in Economy promptly assisted me and checked on me every 10 minutes to see how I was feeling. Their attentiveness and concern were much appreciated especially as I was traveling alone. What's more the US Airways staff in every airport (Venice Philadelphia Pittsburgh and Frankfurt) were courteous and professional. I have absolutely no complaints with this airline and will fly with them again.","","","Economy","","10.0","4.0","5.0","3.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","O Steven","Canada","2014-05-12","Recently flew several long international flights with United from Chicago to Tokyo and back. For a 12 hour flight there was no inflight entertainment no seatback TV and they not charge money for drinks. I would argue that United is well below the average. The flight attendants do the bare minimum and nothing more. I will not fly on United again.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Papis","Switzerland","2014-05-12","EWR-ZRH. Traveled with baby staff very inattentive and almost ignored our requests even as simple as asking for some water (to make baby food). When water was brought this was done with no empathy and not asking if there was something else they could do. Any question was first met by unfriendly looks. United's ground service at EWR was a catastrophe. There are electronic check-in counters about 20 with max. 3 staff to put the luggage onto the conveyor belt or to help if something can't be done through the user's interface the computer tells you to 'wait for staff to help you' we waited for more than 20 minutes.","","","Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Randy Rahlf","United States","2013-12-31","We flew from Denver - Phoenix - Puerto Vallarta on 12/25/13. Denver to Phoenix was ok. In Phoenix the female gate attendant was very rude stating we must check our carry on bags. On board several open spaces in overheads. Puerto Vallarta-Phoenix flight was ok. Phoenix-Denver flight was the same rude female supervisor again had to check carryon bag. FA's are rude and act like they are along just for the ride. This is the first and last experience with this airline.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Forster","United States","2013-12-31","Flew on 12/24/13 from SYR to PHL to GSP - worst experience due to USAir's inability to publish a flight schedule with connections that could be met and PHL HUB employees not having enough knowledge of alternative airports and airlines. Additionally all personnel I spoke with at PHL or on the phone looking for assistance were very very rude.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gerald Pinaha","United States","2014-05-12","We flew to Puerto Vallarta and back with a connection in Houston. Believe it or not flying United we actually had a fairly decent experience. Yes the seats in coach are tight and uncomfortable. But at least 2 of the 4 flights left on time. Both flights to PV were on time and landed a bit ahead of schedule. We weren't so lucky on our return flights. The flight out of PV was delayed about a half hour because our plane arrived late. The flight out of Houston was delayed about 90 minutes but wasn't United's fault. There were many storms in Texas that night especially in Austin where our plane was coming from. So again the delay was not the fault of United. When we finally did leave we hit a lot of turbulence but that was expected due to the weather. All in all United did OK. Other then a few of their complimentary drinks that's all we had on the plane. We refuse to pay for airline food. Not once on any flight did either my wife or myself use the bathroom. So to some it up even though I hate to fly this experience wasn't that bad.","","","Economy","","6.0","2.0","3.0","3.0","2.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jan Peacock","Canada","2014-05-12","It seems to have become the norm for United Express to not announce any delays until everyone is checked in. Then the announcements come every half hour increasing the wait time. Our flight from Halifax to Newark was to depart at 1.10 pm and eventually left after 5pm. Our return flight was to leave at 8.38 pm and left after midnight. Never ever again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Mauricio Perez","Mexico","2013-12-29","I flew from Guadalajara to Phoenix then to San Jose (GDL-PHX-SJC). In Guadalajara boarding was on-time and take off also on-time. We arrived to PHX at the scheduled time but we only had 1 hour to catch the next flight to SJC we lost it because immigration queues were too congested. The staff of US Airways was perfect they re-booked the tickets and we had to wait 4 more hours in the airport. When we were finally onboard the next plane (both Airbus A320) we had to wait 40 more minutes. Arrive at SJC 1 hour delayed.","","","Economy","","5.0","5.0","5.0","4.0","0.0","","","2.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Antonis Asprakis","United States","2013-12-23","PHL-SJU-PHL. Although I generally have a negative image of this airline I must give credit where credit is due. Both flights were on newer A330's with very polite and attentive FA's and both flights departed and landed on time despite snowy conditions in Philadelphia . The one complaint I have is that the IFE was not turned as this is only provided on transatlantic flights - how much exactly does it cost US Airways to turn on a system they already have installed in the aircraft?","","","Economy","","7.0","4.0","5.0","2.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Anna Beckelhimer","United States","2014-05-11","My husband and I recently returned from a trip using United Airlines. We arrived at our international destination 12 hours later than the original arrival time. Since that was mainly due to weather I can't blame United. On the way home though we had a terrible experience. Our final flight from Houston to Fayetteville was supposed to board at 6.45pm but they kept delaying it around every half hour until finally at midnight they canceled the flight entirely. There were no more flights going out that night and the next day's flights to our destination were completely booked. We were given vouchers for a hotel which we got to at 2.30am and vouchers for food for the next day at the airport. We had to book a flight to Tulsa where our family had to drive a long way to pick us up. This plane was also delayed for an hour for no apparent reason. Upon reaching Tulsa we discovered our luggage had been separated and my bag was sent to our original destination while my husband's stayed back in Houston airport. We had to drive to Fayetteville airport to pick up my bag. The next day we had to drive back to Fayetteville to pick up my husband's bag. Definitely the last time we will ever fly with United.","","","Economy","","1.0","3.0","2.0","3.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Amin Mayur","United States","2013-12-23","Flew Fresno - Phoenix - Orlando 3 day trip. Last month flew Fresno - Phoenix - Charlotte. Last trip was a nightmare because of delays - mechanical resulting in missed flights and a flight crew on the last leg that seemed to not be too concerned with the delay given it was late at night. Anyway booked again. This time first class. Good experience. First leg out operated by Sky West. Flight attendants - two of them talking loudly all the time. Were attentive to passenger needs. Hopefully will be more sensitive given that some of us had been up since 4 am to get ready for the flight. Rest of the trip was great. Bottom line flight crew is key to a positive experience. Will fly US Air again.","","","First Class","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Z Aksoy","Turkey","2013-12-21","DFW to LGA via CLT. All flights went smoothly. I was a little nervous since we left Dallas 30 minutes late and had only 20 minutes for the connecting flight to LGA. However flight to LGA boarded passengers from the same terminal that we arrived from which was very convenient (arrival and departure gate was right next to each other) My luggage also made it despite short connection time in Charlotte. I kept tracking my bag by using their iPhone application as well as the flight status while in the air. Crew members were extremely polite and offered more than one round of soft drinks and coffee. My only criticism would be their boarding policy. I was group 2 on the first flight but group 5 on the final flight even though I was sitting in the front section of the cabin. I received Star Alliance partner miles within 5 days into my account.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Richard","United States","2014-05-11","Flew to Chicago on Friday flight was delayed 6 hours. When it came time to return home I received an email that my flight was cancelled. I talked to a United rep she told me an identical flight was leaving at the same time as my cancelled flight so she would book me on that one. Turns out she misinformed me there was no such flight. I got to the airport found out she had booked me for a flight the following day so I had to rebook yet again. On my return flight the plane was delayed 2 hours. We all get on the plane and after taxi-ing for 45 minutes we received an announcement that we were going back to the gate. I had to spend the night in the airport. I will never fly United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Pat Dalton","United States","2014-05-11","My husband booked our flight out of Gulfport MS to Las Vegas. The price was good but we were not allowed enough time between connecting flights. My husband is in a wheelchair and I appreciate the skycaps who managed to get us to the connecting flights although it almost killed me at 65 to have to get through the airport with our luggage. The biggest mishap was that when we arrived in Los Angeles from Las Vegas we were told there was no room for our carry on luggage so it was checked. My husband's bag went to Hawaii. After many days of talking to people on the phone who obviously have a problem understanding English we finally got his bag delivered. Flying United was very stressful for me and I would be very hesitant to fly United again. I think they need to do a better job of informing their customers of what to expect.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","5.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Alexander","United States","2013-12-17","I feel that there is simply no excuse travel on a transcontinental flight and be served no meals except the horrible choice that you are given and have to buy. Airlines should be required to serve at least one meal without charge when you are flying all of the way across the USA! On the way back on the last leg of my journey back home to Newport News Virginia we were not even served water!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Tom Wang","United States","2014-05-11","Plane was supposed to take off at 1pm delayed to 3pm then finally to 7pm with no guarantee of no further delay. Now I am stuck in LAX waiting. All I got for the trouble caused by United Airline is a sorry from the representative and a $7 meal voucher - very good customer care indeed. Request to adjust seat told the plane is 100% full. Okay so I request to adjust seat in advance for my return flight now this is where it gets interesting: I was told by the desk representative that their ""system"" will not let her do so and was advised to use United Airline website to adjust seat myself the only problem is their website does not have the seat change option either. Overall I would not recommend anyone to take United Airline for their poor system setup and bad customer care.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Martin","United States","2013-12-17","I've been flying US Airways for nearly 3 months. Four flights per week for a total of 48. Nearly half of them have been delayed due to some sort of mechanical issue. These issues always take much longer than the expected amount of time to the point that I have missed 10 connections in that period. Two weeks ago I flew IAH to CLT to see my flight to SAV was delayed by 30 minutes then 1 hour then cancelled without explanation. Customer service offered a flight at 9 pm 12 hours later. In fact I'm currently on board a flight to CLT that cannot depart because the plane has had ice for an hour and a half. Rather than moving to have the plane de-iced at the north end of the airport they attempted to fix it with a heating truck then a second one. The crew has been unsympathetic throughout and I'm frankly tired of it. Unfortunately I'm not in charge of booking my business flights. But for those that have the option I would suggest avoiding US Airways if you intend to ever arrive on time.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lautwein Christof","Germany","2014-05-10","EWR-IND think United is canceling more flights than they are operating. If not canceled flights are most of the time significantly delayed. Ground staff are unfriendly and not willing to help. This is not an experience just on this flight it seems to be always like that. Comfort and service in the aircraft is lousy. Will try not to go with United in the future.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Seagraves","United States","2014-05-10","Traveled CLE-SFO-NRT-MNL March 15th returned May 7th. Business class. Booked this reluctantly experience a year earlier was not so great on the SFO-NRT leg. In cabin service and food was terrible. This year was a world different. All flights on time or early food was good inflight service was very good the inflight entertainment worked great check in was very friendly and attentive. The final leg is serviced by ANA. Last year the difference between UA and ANA was dramatic. This year practically seamless. The only change this year was that we were on the upper deck this time. We were amazed at the transformation in a year's time. Younger attentive flight attendants friendly service and all worked as planned. Great transformation!","","","Business Class","","7.0","4.0","5.0","3.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Danny McNair","United States","2013-12-17","When I checked in I checked with the agent to make sure that the plane was not delayed and that I would not be running in to weather issues. She assured me that it would not be a problem because of my flight time. So I made no arrangements to rebook anything. That quickly turned out to be a lie. We started with a delayed flight out of DFW 1.5 hours delayed while we waited on the plane to be de-iced. We finally arrive with passengers that had connections to Richmond and Denver. Due to the delay our planed landed 5-10 minutes too late to make the connection. Both planes were still at the gates. But instead of holding the planes by 5-10 minutes which by the way would not have caused any disruption of service because all of the planes that had connections were the last flights of the day. Instead a conscious decision was made to deliberately force all of the passengers to miss their planes and have to incur hotel food and transportation expenses. I was one of the first passengers to be turned away. The gate agent was still at the gate the plane was still at the gate but she said they had shut the door and I was stuck for the night. I then got in line and was stuck on the next flight and sent on my way. The next day I get to the gate. It is a full flight and everyone in group 4 and 5 are told they can only have 1 bag or personal item. I checked with the agent and made sure that it was okay for me to have my laptop bag and my shopping bag. Then at the gate I was told that I could not take my laptop bag. Instead I had to take both of my laptops out check my laptop bag and then crush my designed hand bag and pastries by cramming them under the seat with my unprotected laptops. It seemed like every step of the way every agent of USAir intentionally tried to make this the worst possible trip possible.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Kerry Siebein","United States","2013-12-17","I purchased two round trip tickets on USAirways for travel from DC to Orlando FL for the Thanksgiving holiday. We were unable to use the ticket for flight from DC to Orlando and U SAirways canceled our return tickets from Orlando to DC. I found this out when I tried to check in online for the return flight. We had to rent a car and drive from Orlando to DC because our tickets had been canceled.","","","Economy","","","0.0","2.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Duma","Canada","2014-05-08","Do not pay the extra cost for the comfort seats. That is the biggest scam that this airline has going. I have paid for comfort seats on KLM and WestJet and they were so worth it. This airline - expensive and the only thing you get is slightly more leg room. The same uncomfortable seat in all other ways. This airline has to have the worst service of all airlines in the G20 (sorry have not flown others). Terrible seats extra cost for luggage what food is available is awful and expensive and now you have to pay for inflight entertainment. On a recent flight to Hawaii at least they had the courtesy of telling us not to bother because the inflight entertainment did not work over the ocean anyway. I love to read but 6 hours straight is quite a reading marathon. I will pay extra costs for a flight rather than fly United.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Maurie Hill","New Zealand","2014-05-08","As a seasoned traveler I am constantly reminded what a disgrace United Airlines is to the Star Alliance. I've just completed a Star Alliance Round The World Business First trip on Thai Lufthansa Air Canada Air New Zealand and unfortunately one sector on United. Despite being Gold Elite status and paying $US15000 each for the fare United refused me entry to their lounge in MCO at 0615h - when it was almost totally empty. They seated my wife and I in 3B and 5F for the six hour flight to SFO despite being booked on the one ticket and pre- allocated 1A and 1B four months earlier! Are the traveling American public so accepting of sub-standard?","","","First Class","","1.0","2.0","1.0","3.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Nicolas Simonis","Greece","2013-12-16","Booked my flight AND free seat selection (8E) on 6/9 for my flight to PHL on the 15/11/13. At check in they gave me seat 24 which was the worst though 8E had been confirmed by US Air. They said that they have no obligation to provide the confirmed seat of my choice! Strongly complained to supervisor via phone and asked for aisle seat for my return flight on the 8/12/2013. He said plane was almost full and the best he could do was give me an aisle seat row again 24. Plane was 1/3 full practically empty and at PHL airport I was given row 12. Inflight service both ways far below average no comments on food. This airline in no way can compare with European airlines and this was my fourth disappointing experience with this company.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Tyler","United States","2013-12-09","I flew from Honolulu to PHX and PHX back to Honolulu. I was very disappointed with this airline my first impression was horrible. Going to PHX from HNL the flight attendants on US airways were very rude and unprofessional. The aircraft that services HNL is always the 757. It was very squashed no wifi 3 by 3 seating configuration on the left and right side thus no room to move around. The interior of the plane was falling apart tray tables did not at all stay in the lock position. Lighting everything seemed out dated. Meal service was horrible you have to pay for meals where as on Hawaiian Airlines all meals are complimentary. Coming back from PHX to HNL flight attendant and customer service was very outstandingly rude. We were delayed 1 hour because we had to wait on a US air flight attendant who was late. This is unacceptable.","","","Economy","","","1.0","1.0","4.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Fausto Orsatti","Italy","2014-05-07","26 April 2014 Verona-Monaco. LH 434 26 April 2014 Monaco-Chicago. UA 8838 26 April 2014 Chicago-Madison. Superb Lufthansa service than you land in the USA and there is a long line at Passport control and no way to have an express service. I missed my connecting flight and what a surprise it was my fault and I had to pay for the hotel transport food etc.","","","Economy","","4.0","3.0","3.0","1.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lorraine Horgan","Canada","2014-05-06","Nothing but delays right from the start. We flew Vancouver to Chicago then to Ireland. Everyone had to check in themselves and weren't given seat numbers until boarding so no sitting next to your family. Staff weren't friendly. Flight was an hour late departing. No organization at all at the airport. Would not use them again.","","","Economy","","2.0","2.0","1.0","2.0","2.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Katharine Coyne","United States","2013-12-09","My son had a very expensive round-trip ticket for Thanksgiving break: Spokane to Los Angeles with transfers in Phoenix. We confirmed the flights online. We tried to check in at the airport on Dec 1 for the return flight at least 30 min early (6am). My son had only one carry-on and a backpack. Theoretically he could use the automatic kiosk to get his boarding pass and go directly through security. They had already sold his ticket. The woman behind the counter wasted our time. It took 10 more minutes to call the supervisor. They were rude and told us we should have been there 45 min early. They gave my son a standby ticket for flights when the Phoenix transfer was at 9pm with no chance of getting aboard. That would mean he would be sitting at the airport from 6am to 9pm! I had to pay a change of flight fee $225 plus $250 for the next day.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Brandon A Stauffer","United States","2014-05-05","My father and I had a reservation to fly from Boston to Sacramento. We had a connecting flight in Denver. Our flight leaving Boston was delayed 50 minutes our flight arrived in Denver at the exact time our connecting flight from Denver was leaving. United Airlines didn't hold the next plane just a few minutes and so 13 people on our plane missed the connecting flight. The next flight for Sacramento left the next morning so we went to customer service to have them reserve a hotel for us but they claimed that the error was not made by their airline and wouldn't pay for our hotel. Now we have to sit in an airport terminal all night. United Airlines is not a good airline and I won't be flying with them anymore.","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Galimidi Yves","Belgium","2014-05-04","Nightmare with United last week. I had a 1st class ticket Miami-Chicago on UA and Chicago-Zurich-Brussels on Swiss 3 flights on one ticket. Connecting time in Chicago 3 hours and 25 minutes. Checked-in in Miami for my UA flight and Y flight was delayed several times. Finally the plane landed. Ready for boarding and then technical failure was announced. Staff did not know if and when the plane would leave. I explained my situation and asked to be rebooked on another airline any airline in order to leave Miami since I was supposed to have a knee surgery upon my return in Brussels. UA staff refused and were not polite at all. Finally at 8pm announcement that our flight was cancelled. I had spent nearly 7 hours at that airport. I was granted a room at the Holiday Inn airport which was fine and then food vouchers at the same hotel. In total 21 USD for lunch/dinner/breakfast. One thing is for sure never again United. I was rebooked on the day after Miami/Newark/Brussels on the day after first class domestic business class long-haul. Ok but far from the Swiss service standards.","","","First Class","","1.0","3.0","1.0","2.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Christie Nunan","United States","2013-12-04","My two young kids and I flew US Airways over the thanksgiving holiday. All four of our flights were on time and the connections were all within the same terminal which was a plus. The staff were friendly on every flight as well. On our last flight the airplane didn't have enough seats due to a smaller airplane than expected so all the passengers in the last ten rows had to be put on different flights. It was obviously an inconvenience but they did a phenomenal job handling it. They immediately put us on another flight that was leaving at the exact same time got an airport cart to take us to our new terminal gave us each $200 vouchers and delivered our luggage to our home. They were so kind and apologetic what more can anyone ask for!","","","Economy","","9.0","4.0","4.0","4.0","2.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Gilbert","United States","2013-12-03","On Columbus Day Weekend from MYR to LGA through CLT the first flight was scheduled to leave at 2.23 then from CLT to LGA at 4.30. When I got to the airport at Myrtle the lady at the counter told me my flight was not leaving until 4.50 because of a ""mechanical error."" I received no notification or email. She put me on a 10 pm flight to LGA without my consent. This is absolutely unacceptable for an airline. She refused to tell me that there were earlier flights available so I looked myself and found a flight on Delta which left 3 hours earlier. The staff at US Airways are so unsympathetic and simply do not care about the customers. I recommend flying any other airline unless US airways is your only option. The flight attendants refused to apologize for this too. Never again on this airline.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Vanesa Bijol","United States","2013-12-03","Our flight from Flagstaff to Phoenix was canceled due to fog and our second leg was rescheduled for 12 hours later without ever getting in touch with me to have my permission for this move. I drove to Phoenix to catch my second flight and got there on time but was not able to get on that flight because they already gave away my tickets. Mind you economy class over $2.5k for 2 tickets and then you get pushed around whichever way! I wonder whether you just turned around and ripped someone off to sell my tickets and then reschedule me for an overnight trip! Not to mention that the rest of the service was not that hot either. The person on the phone was not so polite or helpful in addition. Really a huge disappointment US Airways!","","","Economy","","","3.0","3.0","3.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Gandhi","United Kingdom","2014-05-04","Outward journey on 30/3/2014 on flight UA 941 and inbound journey on 25/4/2014 on flight UA 17. We had a double cancellation of flights to and from LHR-EWR. Flight to LHR was cancelled but the reason remained unclear and the flight from EWR was cancelled after we were told there was a technical problem with the aircraft. Luckily they gave us hotel accommodation and taxi fares along with also breakfast and dinner vouchers. I would not recommend this airline to anyone. It caused lots of stress.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Paul Obyrne","Ireland","2013-11-29","I started flying with US Airways a few years ago when they offered competitive business class (envoy) fares from Ireland and received a Dividend Miles Gold Card from them two years ago. On 9th November 2013 I flew first class on an internal flight from Tampa to Charlotte. I had to pay $50 to spend one hour in the US Airways Club in Tampa airport a lounge that does not offer a shower facility. The fact that I was flying first class and holding a US Airways Dividend Miles gold card was irrelevant to the staff at the reception desk there. I will never fly with US Airways again.","","","First Class","","3.0","4.0","3.0","3.0","0.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Capozzi","United States","2013-11-29","We flew with one-stop from Boston to Phoenix and then Phoenix to Maui Hawaii. Each leg of the trip was about 6 hours so we splurged for 1st Class assuming it would be more comfortable and have full amenities one would expect at $1300 per seat (one way). Pulled out my headphones but found nowhere on the seat to plug into? Was told there were no music TV movies or other entertainment options. Wi-Fi was offered at a price but it still would not allow for any streaming services so what's the point? Staff were polite and matter of fact. Meal was mediocre even for airline food. No complaint with the beverage service they realize it's the best way to medicate you. We eventually had 3 each and fell asleep. We had about 40 minutes between flights and they didn't announce the gates for connecting flights at the end of the flight as many airlines do for their passenger's convenience. On the ground in Phoenix we learned that the gate for our second flight to Maui was clear on the other side of the airport so we hurried with our carry-ons to the far end some 30 gates away. As soon as we got there they announced a gate change that flight which required us to rush right back across the entire airport again to the gate area where we had started at!! Everyone already at the gate bolted for the far end of the airport along with us. Insane. Even Jet Blue economy is a better flight experience. We will never use this airline again.","","","First Class","","3.0","4.0","4.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Miller","United States","2014-05-03","FRA-SFO on 747-400 this might have been a 9 or 10 star review except for the very late (over 30 minutes) delivery of bags at SFO with priority bags not apparently given any priority - service onboard was impeccable - staff were attentive and professional and did everything they could to make the long flight as comfortable as possible - UA really does need to start handing out pyjamas in F and could also make the bed softer as well as making the blankets thicker and wider if they really want passengers to get some good sleep. Food was OK nothing special - the mushroom soup in a very small cup was the best course while the beef was tough.","","","First Class","","6.0","3.0","5.0","3.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Peter Wise","Canada","2014-05-03","I really don't know how to express my dissatisfaction with United. I buy business class and get dumped into economy. No explanation nothing. Trite meaningless apologies are given. That's it. On my return trip the flight attendants were not very attentive in business. Once beverages were served at the beginning of the flight they disappear for the rest of the flight. The dinner meal for a 5.5 hour flight in business is a joke. A small plate of antipasto? That's an appetizer. The customer care program definitely needs improvement. Non responsive and when they do respond they ignore my complaint but do dwell on how great United is and they sincerely hope my next flight will be a good experience. United advertising is good unfortunately they only talk the talk. United has yet to learn how to walk the talk. United just frustrates me to no end.","","","Business Class","","1.0","3.0","1.0","1.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Graubard","United States","2013-11-27","Nov 21 MOB-CLT-ORD. CR7 from Mobile to Charlotte. Flight boarded on time and left 15 minutes early. Flight attendant was nice and let everyone sleep as it was a 6am flight. Landed on time and long walk from Concourse E to B for connecting flight. A321 to ORD - boarded and flight attendant at the door had her back to the door so wasn't greeting anyone. Then the next FA as you walked into the coach cabin was on here cell phone and either ignored the passengers coming in or waved them a ""hello"". Totally unprofessional and rude. Flight was packed but left on time. Smooth flight and comfortable seats - limited service from FA's. Really will be interesting to see what happens with the merger with AA.","","","Economy","","6.0","4.0","3.0","0.0","1.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Amin","United States","2013-11-27","I experienced delays inbound and outbound. In cabin satisfaction is dependent on the crew. Flight back to SFO captain reported 2 tyres needed to be changed. Should be done in 15 mins comes back with 20 min extensions for total delay of 60-90 mins. No inflight beverage service. Never experienced this on other flights. Good for the crew they got to sit out. Delayed arrival because of mechanical issue. Flown many times. I would describe myself as a non complainer on flights so far as I have accepted the decline in service in general.","","","Economy","","3.0","4.0","3.0","3.0","0.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Malte von Lewinski","Germany","2014-05-01","Horrible service rude flight attendants check in process rude. The woman told us it was not her job to do the check-in for us when we had questions and the machine would not print or accept my credit card. We were left to our own devices and were just rudely told to hurry up as we were not the only customers there. Since we booked with Lufthansa and paid regular prices and not with a cheap aircraft carrier this behaviour was outrageous! After we finally got our prints (just flight confirmations not boarding cards) we were told we would get the boarding passes at the gate. After asking a couple of times we got our boarding passes just to be told during boarding our daughter could not be seated with us because we were sitting in an emergency exit and she had to sit 7 rows behind us. The cabin attendants were not very helpful and finally we got a nice couple to swap places with us.","","","Economy","","2.0","4.0","1.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Itty","Canada","2014-05-01","April 27 2014 OKC to YYZ my connecting flight was in EWR. When I arrived at Newark I learned that my connecting flight was cancelled. The reason for cancellation - bad weather in Toronto. I asked the staff member to find me a different flight the best he could come up with was a flight for the next day! I explained that this was unacceptable. I then asked if I did accept the flight for the next day would I be given a hotel room for the night his response was no because if the flight is cancelled due to weather then the airline is not at fault and does not have to provide a room. To put the cherry on top he would not look for other flights except for the one for the next day. His suggestion was that I researched possible routes home and come speak to him later when I found another flight that was more acceptable to me. I was at a loss. I managed to acquire a flight home that same afternoon to Toronto on Air Canada. What I want to know is how is the weather in Toronto can be a problem for United airlines but not a problem for every other airline in North America. I fly several times a year I will never fly with United Airlines again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Pizzey","United Kingdom","2013-11-27","Manchester UK to Fort Lauderdale via Philadelphia. Trans Atlantic in Envoy A332. Great seats and meal was excellent. The service is not to BA or Virgin standards but was never the less very good. Lounge stop over at Philadelphia was very good and economy trip to FLL on an airbus A321 nice flight with good seats. Return FLL to PHL on an Embraer 195 first time on this plane and very good experience 2 plus 2 seating in economy. Club Lounge at PHL was an excellent oasis although not a patch on BA or Virgin lounges. A332 in Envoy for trip back to UK was great again although staff on this flight not as good and the food served was lukewarm and attention to detail was lacking bread offered after you had eaten the main course! Breakfast omelette and sausage was good. Overall a great Enoy experience once again I do hope that Envoy brand is retained when the AA/ US merger is complete otherwise I will miss the US Airways experience as I can honestly say I have never had a bad flight with them and I have had quite a few.","","","Business Class","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","E Birman","United Kingdom","2013-11-27","LGA-CLT-SDF-CLT-LGA with the CLT-SDF segments operated by express carriers. I was worried about the short transit times and the vast CLT RJ complex but it more or less worked out. Departure from SDF-CLT was on a day with miserable weather but US made it out and I made the connection with maybe 1-2 minutes to spare. The LGA terminal is really a pleasure to use with short lines and a nice amount of space near the gates. Staff service was good throughout. Only problem is the lack of BOB even on the mainline flights - just offering nuts and chips is not enough during lunch time and with short connections there's not really any other choice!","","","Economy","","6.0","4.0","4.0","1.0","0.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Robertson","United States","2014-05-01","I flew from BTV-EWR-DFW a few months ago and it was by far the worst experience. Outbound flight to EWR was delayed 1 hour 15 minutes. The connection in EWR was missed by about 3 minutes. The customer service agent was useless and also put the blame on myself for missing the connection. I waited about 5.5 hours in what has to have been the dingiest terminal in the US (Newark's C2 concourse) for the next flight to DFW which of course was delayed. Once boarded we sat at the gate for an additional 40 minutes without any communication from the crew. The pilot then informed us that ""it appears the people refuelling this thing put more in the right wing than they did in the left"". We waited yet another 20 minutes for him to come back and say ""to add insult to injury it appears that the APU is broken and it wouldn't be a good idea to fly without it."" An hour has passed since we boarded and we finally pushed back. The inflight service was sub-par and only one beverage service was offered during the 3.5 hour flight. Overall an appalling experience on an airline that used to be enjoyable. Also if you're not flying international or a hub to hub expect a regional jet or prop plane.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Tunak","United Kingdom","2013-11-25","Flight from Heathrow to Philadelphia with a connection to Florida. Flights were on time the planes (A330 and A321) were clean modern and the staff on board and on ground were welcoming. The food on board was actually really good! The on-board entertainment was very good other than the touch screen wasn't very responsive but no big deal! Having read reviews I was quite apprehensive about travelling with US Airways and honestly I couldn't fault them. Pleasant flight lots of stewardesses offering drinks food etc. Would gladly use them again.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Alex","United States","2013-11-25","I was in 1C on a US Airways A321. The flight was a little over 5 hours which was too long to be sitting in this seat. The seat was worn out and reclined about as much as coach. And seat 1d was completely broken. The meal was average and the service was poor. I would never pay for these seats and would only sit in them if I got a preferred upgrade.","","","First Class","","6.0","2.0","3.0","4.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","BJ Carter","United States","2014-05-01","We flew out to San Francisco on Delta on April 27 2014 - a great flight even though we had a longer trip because of storms. The flight waited on us constantly during the long flight. On May 1 2014 we flew home on United 1278. The two stewards and one stewardess were terrible! Went up and down twice during our flight back to Atlanta. I was in a window seat and hey never spoke to me! The pilot did a good job - but did not speak loud enough.","","","Economy","","4.0","1.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","P Maughan","United States","2013-11-18","Having logged hundreds of thousands of miles world-wide I would rank my recent experience with U.S. Airways be in the top two of my worst travel experiences. Oakland - Phoenix - New York - Phoenix - Oakland. Eastbound Oakland and westbound New York flights were both late departing (the latter by more than one hour). Nearly missed my eastbound Phoenix connection and actually did miss my westbound connecting Phoenix flight due to late departure from NYC. My Westbound flight took nearly 11 hours from NYC to Oakland. I could have flown to Europe in that amount of time (less actually). Promised meal eastbound was not provided after all. Dinner consisted of a bag of pretzels. Bad news overall.","","","First Class","","1.0","3.0","4.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","McGuire Jack","United States","2014-05-01","MSY-EWR-LIS with an open-jaw return from LHR-EWR-MSY. I must confess I tempted fate here as I didn't want to leave New Orleans too early on a Sunday so I opted for the afternoon flight that would connect in Newark with the overnight flight to Lisbon. It was a short connection window (59 minutes) but I decided to risk it. Big mistake. Once we landed - wouldn't you know it - no available gate. So we waited an additional 40 minutes on the tarmac and then another 10 at the gate waiting for someone to operate the jetway to dock with the plane. I sprint off the plane and we were the last two people on the Lisbon flight. As it turns out that flight was delayed about 25 minutes. Our luggage wasn't so fortunate. When we initially inquired upon arrival in Lisbon they said it had been sent to Frankfurt and that it would be arriving on a TAP Air flight from Frankfurt at 3.25 that afternoon after which it would be delivered to us at our hotel. We left Lisbon the next morning and checked at the airport to see where our luggage was. No idea they said - the last reported location of the bags was Frankfurt. Off we flew to Paris - without luggage. Arriving at Paris-Orly (where there is no United presence) the only help we got was from a French ground services attendant who was nice enough and took our information as to where we were staying (in Normandy) but could offer little else. We spent the next 3 nights in Normandy with no luggage and no one attempted to contact us about it. Four days later finally someone from United got a hold of us and told us our luggage had arrived at London Heathrow. Since that was our final night of the trip we just opted to pick it up at the airport the next morning upon check-in and change at the airport lest we go through the hassle of yet another botched bag delivery. Only when we arrived at LHR we were told that our bags were already sent ahead to Newark on an earlier BA flight. So here we were - at the conclusion of an 8-day trip with no luggage. At least we'd be able to collect our bags once we arrived back home in New Orleans. Our bags never made it from Newark that evening. They'd come the next day they said. Finally at 2 in the afternoon almost nine days after I'd checked in the bag I was reunited with it. In one generation United has gone from industry standard to mediocre to absolute lowest common denominator.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Leonardo Pavan","Italy","2013-11-18","MIA-PHLin business class: the seats were nice and spacious however didn't seem particularly clean. The service was OK but nothing special almost surly. PHL-VCE in business class: we had to wait to be airborne before the inflight entertainment was switched the headphones and the TV screens installed in the individual cradles. Once that was done the selection was rather limited. The service was OK the attendants did what they had to do but there was no enthusiasm in what they were doing overall above all considering that the plane was half empty in both classes. The food was actually tasty and well presented. The seats a bit temperamental to begin with and then not too comfortable: they didn't flat out completely so not too conducive to sleeping. The lounge in PHL was nice but the food selection there was extremely limited surely if compared to other StarAlliance lounges around the world.","","","Business Class","","7.0","3.0","3.0","4.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Xifo","United States","2013-11-18","I flew from Newport News Virginia to L.A. with a connecting flight in Charlotte. The plane left Newport News about half an hour late and so it looked like I would miss my connecting flight. But I ran all the way from gate E to B9. I arrived at the gate to see that the plane was still taxied and attached to that little bridge walkway to board the plane. It looked like I made it but when I tried to give my boarding pass to the lady she very coldly told me I was too late. I tried to plead my case in a calm and rational way but was told that the next flight was in an hour. It was actually in 2 hours and when I called her out on it she just smirked.","","","Economy","","3.0","3.0","1.0","3.0","2.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Emerson Neil","United States","2014-04-30","Do not take United flight from Honolulu to Guam. The plane and configuration used is for domestic flights plus there is no inflight entertainment. I fly business first all the time with United. This flight was nearly 8 hours and it was like flying with a 3rd world airline. Food was terrible. An unbelievable experience for an airline that generally does very well.","","","Business Class","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Van der Meer","Netherlands","2014-04-30","Business class AMS-ORD-YVR. Check in went very smooth departure with 15 minutes delay due to air traffic control. I was seated in a window seat which was ok but if you want to get out of it you have to bother your neighbor. Flight attendants were quite old no youngsters like on flights with KLM. Food selection and service were good. Also the inflight entertainment was sufficient. With a small delay we landed at ORD. The flight to YVR was not special in business. Snack was below average and seat is medium. Overall satisfying and would do it again for the price.","","","Business Class","","7.0","4.0","5.0","4.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Rose Waugh","Canada","2013-11-15","Been flying US Airways for a couple years now and have had nothing but the best of experiences. I base my review by comparing it to my experiences with other airlines - they are in my opinion the most organized airline. My goal when flying is to get from point A to point B and be somewhat on time. With US Airways my flights have always been as scheduled. Seats are a bit more spacious than with other airlines too. I could not care less if the staff had a smile on their faces or not. Maybe they are like us and are having a bad day every now and again.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Bernard","United States","2013-11-06","Flew from San Francisco to Jacksonville FL. Flight crew acted like they hated their job never smiled once poor leg room and no onboard amenities except a glass of water or coke. At least Delta gives you a cookie. Pay extra for JetBlue they have by far superior service.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Mike Erez","Israel","2014-04-29","Flew TLV-EWR-SFO and back flights were on time boarding was smooth crew were pleasant and friendly. Food standard airplane but served hot. Experience from flying with other airlines we came equipped with movies books on our tablets.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Templeman","Canada","2014-04-28","Flight from Fort Lauderdale to St Johns with connecting flight in Newark. Left Fort Lauderdale late ran to connecting flight with less than 15 mins to spare flight ended up 4 hours delayed but was never updated online or any departure board. Connecting flight Eventually cancelled because of fog in Newfoundland all though other family members arrived home on Air Canada and Westjet without the fog being an issue. They did give us a toiletry bag to take back to hotel we paid for. No apology but was put on a 6 am flight following morning. Terrible service and flights with no entertainment or compensation.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Peter Lewis","United Kingdom","2013-11-05","LHR-CLT-CMH-PHL-LHR. Transatlantic legs in Envoy Suites domestic in First. Was really very pleasantly surprised with the whole trip. The Envoy suites are very comfortable fully flat and private (particularly if you get the individual window seats) and are in fact very similar to AAs new business class flat beds on their new B777-300s or Qatars B787. However the US Airways seats are clearly a more budget version with smaller TV screens etc (but just as comfy for sleeping). Reasonable selection of films and the food was not bad at all. Excellent value- Booked less than a week before departure and this was the same price (slightly less in fact) as a full price Premium Economy fair on BA so absolutely no competition and would choose again without hesitation.","","","Business Class","","8.0","5.0","3.0","4.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M White","United States","2013-11-05","October 29th Boston to Charlotte flight 657. Do you have any idea how rude the ""customer service"" representatives are in Charlotte? I have had two separate experiences with them in the past couple of months and I am just dumbfounded by it. We approached the Customer service desk where 3 employees were virtually filing their nails. They didn't say hello they didn't smile. They weren't helpful. It was almost like they were aggravated to have to deal with us.","","","Economy","","6.0","4.0","2.0","2.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sean Terrell","United States","2014-04-28","My wife our 10 month old and myself flew from Columbus Ohio to Richmond VA with a stop in Cleveland. Our plane was late getting into Columbus which made us late for our connection in Cleveland. The next available flight wasn't until 8pm that evening giving us a 9 hour layover in Cleveland and causing us to miss the wedding rehearsal dinner we had planned on attending that evening. However when we reached our destination nearly 10hrs from our original arrival time we found that our luggage was lost. We received the same explanation from customer service while our bags flew from Cleveland to Charlotte to who knows where. On our last evening in Richmond a few short hrs from our next departure time and at 2am in the morning the doorbell rang and our luggage appeared for which I then had to pay another $25 to get it back on the plane for our return trip to Columbus. Just when things couldn't get any worse the ticket attendant at Richmond airport told me that my wife and infant's son were on the same ticket and my wife wouldn't need her own to get through security. We stopped and grabbed some coffee said goodbye to our in laws and stood in line to get through security. Once we reached the front of the line the TSA agent told my wife she needed to return to the ticket counter in order to get her own boarding pass. Unbelievable. So we returned to the ticket counter where the attendant who originally issued us our boarding passes proceeded to tell me it was my fault and my wife's name was not showing up on the reservation. Then mysteriously she found her name and printed the correct boarding pass. Once we got through security and to the gate the gate attendant made a snide comment about being the last one's on the plane and charged us another $25 to gate check our carry on bag-the same bag we carried on for free 3 days earlier. I realize United might have slightly cheaper airline tickets but please do yourself a favor and spend an extra few bucks to fly in peace with all of your luggage. In the end our lost bags cost us an extra 200-300 hundred dollars anyway and the service we received in Richmond was absolutely terrible.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Smith","United Kingdom","2014-04-28","LHR-EWR: sat on tarmac at LHR for 3 hours before being informed the flight was cancelled due to a maintenance issue. United tried to re-book us on a flight 24 hours later and only after considerable effort did they find us seats on a (half empty) BA departure. EWR-HR: Flight was overbooked so without asking us we were ""upgraded"" to Ec. Plus. The net result of which was I lost my aisle seat for a middle. I would have preferred to stay in Ec but was not consulted before being moved. The check-in staff at both LHR and EWR are easily the rudest I have ever come across. Also United don't have on-demand entertainment (someone please tell them its 2014 not 2004) and the seats are uncomfortable and narrow. Unless there is a massive price premium please take my advice and fly with a different airline.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Fred Pollack","United States","2013-11-05","I have been flying for over 50 years and I can honestly say that my recent round trip flight on US Airways from Los Angeles to Tel Aviv was the worst airline experience I have ever had. The first leg of this trip was from Los Angeles to Philadelphia when I got on the plane I looked around to plug in my earphones to hear some music but the stewardess informed me that this flight did not have any way to either listen to music or watch a video. In addition all food had to be purchased. The second leg of the trip was a 12 hour flight from Philadelphia to Tel Aviv. The TV screen on the back of the seat in front of me did not work and when I told the steward he attempted to fix it but he was unsuccessful consequently I sat in a cramped seat for over 12 hours with no music or video. When they served breakfast there were two choices: eggs or blintzes - I asked for eggs but I was told that they were out of eggs and when I asked the steward to check the other aisle to see if there were any eggs left he became angry. Unfortunately the blintzes were covered with a sickeningly sweet jam which made them inedible. I will never fly US Airways again.","","","Premium Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Hartmann","United States","2013-11-01","Flew BNA-CLT-PVD. Overall I had good flights and didn't really experience any problems myself but the airplanes themselves are old and you can tell in the interior. Gogo wireless was a nice touch but it wasn't always reliable and was also a bit pricey - $17 for a day pass? The fact that they overbook bothers me. I saw families get bumped in CLT and didn't think that was a good business practice; only giving folks a $300 voucher for it isn't really helping their case though I suppose it's better than no voucher.","","","Economy","","6.0","3.0","4.0","4.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Randy Sederstrom","United States","2014-04-27","I recently booked a flight to Denver from Kansas City trip cost was $376 avoiding other airports I wanted a one way flight to and fro. Price went to $925. Then while boarding the flight we have a prop plane. The seats were so narrow and of course no air-conditioning. The flight took an exceptionally long time back and forth from Kansas to Denver. I don't understand the United Airline Magazine says how their improving the flight for the customer. I think its time the execs take a flight cause your badly mistaken.","","","Economy","","1.0","1.0","5.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Sinclair","Canada","2014-04-27","March flights. We were a party of 6 and it was the first time flying United. We flew from Toronto connecting in Chicago and ending up in New Orleans. First they were an hour late taking off. The pilot said they were contracting out the baggage handling so they were slowly putting one bag at a time on the conveyor. As a result we missed the connection in Chicago. Then 3 (or 4 - I lost count) gate changes and delays. The we boarded then de-boarded. They didn't want to assign seats for 3 of our party even though I had bought and paid for the flights 11 months before they over-book and weren't sure 3 of us would make the flight. Finally arrived in New Orleans 6 hours later than scheduled. Of course we weren't seated together. Return flight - one of our party didn't get a seat at all. Had to take a later flight and all that entails.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","E Lux","Switzerland","2013-10-25","We will never fly US Airways again after this experience. The first three legs of our journey were OK - average service but on-time arrivals but the last leg was a nightmare. Our flight was cancelled after a 4-hour delay and while cancellations happen to all airlines the way US Airways handled this one was appalling. Gate agents could not operate their own ticketing system to rebook passengers baggage was delivered two hours late and to a carousel in a different terminal and US Airways employees had no idea what was going on and were generally indifferent to passenger needs. We were traveling with an infant yet were given a hotel 15 minutes away when there was another hotel connected to the airport that other families received. Overall just a complete disaster in terms of customer service.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Cameron","United Kingdom","2013-10-22","We flew GLA-PHL on time with good service then the PHL-MCO connection was delayed due to a crew member being late 30-45mins delay. After a wonderful holiday in Orlando checked in at 11.30 in good time for our 3.05 flight to PHL then went through security and to the gate departure screens said our flight would be delayed to 4.20 so it would not arrive in PHL until 18.20. Told we would miss our connection to GLA leaving at 18.40pm. They told us that the problem was another crew related issue! They rebooked us on plane departing PHL at 21.55 and arriving LHR at 10.00 the next morning then book us on a British Airways flight to GLA leaving at 12.10 arriving at 13.55 we would have originally been in GLA at 7.00 am but did not arrive till 14.00pm. When questioned US Airways said that there compensation policy is to just rebook passengers ASAP on the next flight available. The plane going from MCO-PHL an A330 did not have any inflight entertainment on this route despite having seat back TV's. That happened to be the same plane taking us to LHR but on that journey there was in-flight entertainment. So would not use US again unless desperate and would not recommend. Otherwise BA gave superb service on their flight and would defiantly recommend.","","","Economy","","5.0","3.0","3.0","5.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Brad Weston","Australia","2014-04-27","Just returned from USA. SYD-SFO-LV-NY-SFO-SYD. Overall very good experience - travelling with 3 others inc 2 Children. Upgraded both international legs to economy Plus - makes a world of difference. Staff on Board were very welcoming (not OTT but very professional). Only gripe was that after a late Arrival NY-SFO it was announced that for those connecting to Sydney Australia that plane was being held (there were about 10 of us) and that we needed to proceed to International Gate 102. We all arrived there as quick as possible only to be told the plane was not going to wait and never was. The delay ex NY was not a UA issue - ground staff at Newark. Anyway - proceeded back to Customer Service desk where a fantastic attendant was very helpful provided us with a comp at the Crown Plaza near Airport and gave us some comfort packs. With 777 aircraft replacing 747 ex Sydney United will get my business again (at the right price).","","","Premium Economy","","7.0","3.0","3.0","3.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Kemmit","United States","2014-04-25","After a 20 min delay during the first part of our trip we arrived in Charlotte only to be told we had to race across the entirety of the airport in less that 15 mins (which would have been feasible if we had the full 35+ mins). We managed to reach the gate 6 mins prior to the 'last' boarding call but they had ""closed the doors for an early departure"" and refused to allow my wife and I onto the plane. They then directed us to go all the way back across the Airport to get lower quality and separate seats on a much later flight. They attempted no form of compensation or even an apology and acted as if it were our fault and that they were doing us a favor by 'allowing' us to get the terrible seats. The worst of it though is their claim to be both Military and Handicap friendly but they fail in both.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","John van Dalen","United States","2013-10-22","PHL-PBI was the last leg on my first-class round trip to and from PSP. I had boarded USAir in Palm Springs that morning and flew to Phoenix. So far so good. Then I flew Phoenix to Philadelphia. That's where it all fell apart. I was stranded at Philadelphia airport by US Airways when their last flight of the day departed early leaving 3 connecting passengers abandoned. Dealing with the brick wall that is the US Airways customer service staff my treatment was shameful disrespectful and costly. USAir refused to rebook me because my reservation had been made via United Airlines. United told me that since my reservation was a First Class Mileage Award the first compatible seat they could rebook me on was next Monday (5 days hence)! Consequently I had to put myself up at the Sheraton in Philadelphia for the night and pay $508 to buy a one-way ticket from PHL-PBI. Adding insult to expensive injury the flight I was supposed to take was first-class non-stop. This one-way rip-off ticket was in coach and had a layover in Charlotte. On just this website alone and going back only about 8 weeks I have encountered reviews of no less than a dozen passengers who have been stranded or treated miserably in Philadelphia by USAir. Coincidence? I don't think so. It is my belief that when an airline accepts your ticket to get from point A to point B that it assumes its share of responsibility for getting their passengers to their destination. I had already flown 2 out of the 3 legs of my flight that day. Departing early and stranding three connecting passengers is unconscionable.","","","First Class","","","3.0","1.0","3.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Williams","United Kingdom","2013-10-22","Flew from PHL to DEN round trip Oct. 17 returning Oct. 20. Upgraded on the flight to Denver and coach returning to Philadelphia. Both flights were on time and just as importantly the cabin crew were professional and overall did a good job. On the flight to PHL there was a medical emergency and the crew kept the passengers informed - as much as they could - regarding what was going on. Overall good experience. People complain there's no IFE on US. Bring a book or your tablet to watch a movie.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B De Groote","Belgium","2014-04-24","Plane looked extremely old and worn. Food was poor even by airline standards. Inflight entertainment consistent of overhead screens with 80's image quality. Can't remember when I last sat in a plane with such prehistoric inflight entertainment. The worst were the stewardesses. Not all of them. But some of them were really unfriendly. The highest level of service that one older grumpy stewardess could muster during a 10 hour flight was to tell me that I had been standing at the back of the plane for too long (I was reading a book standing up couldn't bear sitting in the seat anymore) and I needed to sit down. Probably the least service-centred flight I ever experienced. United Airlines is an airline that I will use in the future only when I can't afford the alternatives.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Becker","United States","2014-04-23","Flew from Okinawa Japan with final destination at D.C. Dulles (IAD) with stops at Narita (NRT)-Tokyo and Chicago O'Hare-ORD. Flight from Okinawa to Tokyo is always through ANA since United contracts them out to and from Tokyo to Okinawa. I then flew a 747 Economy Plus from NRT to ORD. Waste of money to upgrade to Economy Plus. A little more leg room and width but that is it. Food and drink service was the same (not much) so can't recommend this. No personal entertainment (was all on the big screen). Food was not good and seems to be deteriorating no longer do they give you any fruit or vegetables but just one course meal and that is it. I also noticed they now charge you for a beer or wine I think they just changed this as of January 2014? I paid an embarrassing $6 for a Heineken which I thought used to be included for Economy Plus? Service was just ok and nothing special. I then flew from ORD to IAD and again Economy Plus but waste of money. Seats felt tight and cramped and I noticed absolutely no under the seat room for bags or stretching out? Onboard departure was chaotic as people couldn't store their luggage in overhead bins.","","","Premium Economy","","2.0","2.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Phil Hawkins","United States","2013-10-22","My 92-year-old father flew from Denver to Asheville NC and when we got to Denver there was a guy at the ticket counter who helped my dad with his ticket luggage and wheelchair. He could not have been nicer or more helpful. The lady who came with the wheelchair was a nice and patient as she could be with him. He reported later that all personnel with US Airways were very attentive and helpful in getting him through the airport. They may have been bad in the past but this time they were the best airline I've seen.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Prattis","United Kingdom","2013-10-20","Flew GLA-PHL-MCO and return. Excellent in every way Seats and legroom were good food was the usual economy food but does me fine check-in was quick and simple staff pleasant and flights on time what more can I ask for. Only down side was the video screens I was in window seat and couldn't see it properly but didn't bother me that much really. Would fly with them again no problem.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Colleen Knox","United States","2014-04-23","Flight on April 22 2014 was delayed and then cancelled. After sitting and being told the takeoff was being delayed 3x they finally cancelled the flight. Announcing casually that it was cancelled and everyone needed to go to Customer Service. No warning. No ""We are really sorry."" No approaching the customer to help us out.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Neave","United Kingdom","2013-10-20","LHR-CLT-TPA-CLT-LHR. All flights left on time flights on the international leg is an A330-300 which is a good aircraft 2-4-2 seat configuration large seat back screens for showing a good selection of movies. TV shows games etc seating was ok with good legroom on all the flights. My only complaint is the food both ways the offering was chicken with rice or pasta surely they can come up with more choice than this also a muffin for breakfast is not much to offer. One other gripe I have but this is not exclusively US airways but all American carriers why are passengers allowed to take such large baggage in the cabin some suitcases were bigger than mine that went in the hold. Generally I was pleased with the service I got on all flights and would use US airways again for future travel.","","","Economy","","9.0","5.0","4.0","2.0","5.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Fairclough","France","2013-10-20","BCN to JAX rtn via PHL. Philadelphia Airport seems to come in for a lot of stick on this forum but you can only speak as you find and my wife and I found it a very pleasant improvement to the likes of JFK MIA and LAX as regards transfers. More space and less like a cattle market. Paid to go in the US Club which was very pleasant and well worth twenty odd dollars. Only waited 5 mins to clear immigration which is far less than anywhere else we've encountered in the States. As for US Airways well we've now been on all of the ""big four"" in the last couple of years (first time with US) and to be honest I really cannot see any difference in any of them. In all four in economy space is getting tighter and tighter and food/drink on offer is getting less and less and poorer and poorer quality. But if people want low fares then there's the rub I guess. At least US run modern planes (A-330 200's) on this route with Emb 175 on the domestic sector far better than poky CRJ's etc. The Airbus is far better than the triple sevens or the ancient 747s or 767s used by some and at least if you are travelling as a couple you just get two seats and don't have to share. AVOD in all seats which is better than many. Overall still miles behind people like Air New Zealand but they are only of any use if you want somewhere out West. In short as long as you don't expect luxury from any of these American giants you won't be disappointed. I'm getting to regard them as a bigger Ryanair ie just a cost effective way of getting from A to B.","","","Economy","","6.0","3.0","3.0","1.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J McIvor","Canada","2014-04-23","I've had an awful experience both times I've flown with United. The first time all my flights were over booked and delayed. (Two flights there and back due to connections.) They gave us very little information about why and were extremely pushy when finally getting us to board the plane. We spent a long time sitting in the plane after being boarded with no explanation before we finally took off. They offered compensation to take a later flight but I had already been delayed for 2+ hours! On the more recent flight the flight was overbooked and I was unable to get on. There were no other flights out of YYC to SEA and I ended up having to cancel my trip. They have not been helpful when I tried to contact them. They told me they were transferring me to International Customer Service but I was just disconnected! I would not recommend United. Avoid them if you can!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Bampfield","United Kingdom","2014-04-22","I can honestly say this was the worst trip I have had in 20 years. Seat allocation is by far the worst especially if you are travelling with children. Chances of getting seats together are slim. My 11 year old wasn't even allocated a seat regardless how many times we tried online prior to flying and we booked last June. After a lot of stress got a seat but not together. They over book all flights and offer people compensation if they take another flight. Or offer you an upgrade to get all seats together as they tried with us for an extra££80 each. As someone said to us on the flight was that they are only after money. As regards to check in at Heathrow. What a mess. All electronic to get boarding passes. It was like a bun fight. United make a big thing about there new systems and app but have forgotten the most important thing. The customer. Luggage. Make sure each bag is under weight. As they don't take into account overall weight. Tried to charge us £150 for 1 bag over by 2 lbs. We transferred it to a lighter bag. As I said before only interested in the money. They could learn a thing or too from EasyJet as regards to seating. The food was good is the only positive experience. I would never use again.","","","Economy","","2.0","2.0","4.0","4.0","5.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","E Enns","United States","2013-10-20","Horrible customer service. Slow staff and tight connections don't mix. Not accommodating or apologetic whatsoever for missed flights in a tight connection they allow but shouldn't if the whole process of getting from one flight to another will take so long. Closed the flight early with no announcement that I could hear as I was rushing to the gate. They knew I wasn't on board and my bag was or wasn't. Probably had plenty of standby passengers to take my place. Waste of time. Fly a real airlines and don't bother with these dinosaurs.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Ridley","United Kingdom","2013-10-18","So many bad points that I'm not sure they will all fit! 1) Do not pay for 'preferred' access. I forget exactly what the name is but I paid$ 31 for this in order to board the airplane 'early' but was told by the attendant that it didn't mean anything just go by the zone number. 2) The food ran out and I was told I could pre-order but when I tried to do this for my return flight I couldn't as the website only listed the food but there wasn't a way to actually order and pay for it. 3) This has already been said but the seats are extremely uncomfortable. I purchased seats by the window so I could lean against them to sleep as I had to travel from the UK to AZ. In total I paid an additional $267 for these seats but I shouldn't have bothered as the space between the seat and the window was so far that I couldn't lean against it at all. 4) The return plane 'broke down' and so we had to wait approximately 4 extra hours this was at night and the airline graciously gave us a $10 voucher for a meal while we waited but the voucher was only good for shops in the airport but it was so expensive all I was able to buy was a bottle of water and a bag of chips. 4) Because of the plane braking down I was going to miss the coach (bus) in London that would take me home and I had already paid for it. I will never travel on US Airways again.","","","Economy","","1.0","1.0","3.0","2.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Tompkins","United States","2014-04-22","I am sitting in First EWR-LHR so can't complain too much but I'm shocked at how a global first customer is treated. First I had to argue with the gate agent at the entrance to the global first/global services lobby who said I was not allowed in. I pointed out that I was flying global first 3 times and then demanded that we ask the people inside who said I was of course welcome. After heading into the lounge which at EWR is only a United club not first I went to the gate which was chaotic. They called global services group 1 and I came in behind the one GS person in group 1. I was actually pulled out of line and held back because they said only global services. I asked about global first and group 1 which was being called and was promptly told first class is very different from global services. I know now why I usually just take Lufthansa and connect through Germany for their grace and ease. It is amply clear that we million miler 1k fliers just aren't worth much at united. Why bother being loyal.","","","First Class","","5.0","4.0","1.0","3.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Buddenbaum","United States","2014-04-22","My flight out of Austin to San Francisco was delayed over an hour which caused me to miss my next flight. That flight was the last one out of SF for the night. The 3 people at the counter in Austin told me bluntly that there would be no compensation for the fact that I was going to stay the night sleeping in the terminal in SF. When I arrived in SF I went to the counter in Terminal 1 looking to get my boarding pass for the next day. I was handed hotel and food vouchers. I use United because they're the only carrier out of my smallish town (Chico CA) and before getting that voucher I had promised myself never to use United and to drive the almost 2 hours to Sacramento to use another carrier.","","","Economy","","10.0","5.0","4.0","4.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Tom Harvey","United States","2013-10-18","Flight from OAK-PHX-PIT. Wasn't supposed to change planes in PHX but they changed that. Took my boarding pass in OAK and refused to reprint one in Phoenix told me that's too bad for you and ""not my problem"". Fortunately I printed two and the gate attendant snarked at me saying ""well aren't you just smarter than the rest of us!"" Continued on to PIT and requested a Kosher meal since I'm lactose intolerant. What do they bring me? Ham and cheese!","","","Economy","","","1.0","1.0","1.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Graham Dodd","United Kingdom","2013-10-16","PHL-MCO 15 October 2013 on 757. Very tired plane could do with an update but the airline have got new planes on order so it maybe replaced. Service ok. Nothing special but did what was required. Cabin crew very pleasant. Happy to recommend. Only downfall no IFE.","","","Economy","","7.0","5.0","5.0","5.0","1.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Graham Dodd","United Kingdom","2013-10-16","MAN-PHL 15 October 2013 on an A330 great plane. IFE good with good selection of programs and movies etc cabin crew very attentive and very pleasant. Would be happy to recommend. Meals very good we had a vegetarian and kids in the party and all where catered for very well.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bill Byers","United States","2014-04-21","My first trip to Asia IAD-SFO-ICN (Seoul Incheon) and back. A319 from IAD to SFO was small first class seats were old and not great. FA's were good food was OK Flew global first on a 747 to Seoul. Toilets stopped working half way through the flight and we landed in Osaka for repairs. Delayed my trip by two hours but the crew handled it well. Return flights was upstairs in business first seat was narrow but not bad IFE was good food was also good. SFO to IAD on a 757-200 that had to be 25 years old with CRT IFE from 1990. FA's were excellent but the plane needs to be retired. Overall a good trip and I truly think once United modernizes its fleet it needs to decide if it wants to compete with the foreign carriers. If so maybe a few less seats in business class get away from 2-4-2 configuration and perhaps better first class seating in the domestic fleet.","","","First Class","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Corina Del Valle","United States","2014-04-21","I fly with United because it is one the few alternatives to fly directly to Bogota. They do not respect the seat assignments. On 2 occasions they changed without explanation even though I had paid for economy plus set they sent me to the back I had to really fight to get one in economy plus. On a 5 hour international flight they give you nothing just a drink. No entertainment.","","","Premium Economy","","2.0","2.0","4.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Garry Barker","Canada","2013-10-15","Flew from Halifax to Philadelphia to Dublin return. Regional jet from YHZ. On-time with the normal drink service. An older 767 from Philadelphia to Dublin in Envoy. Good service wonderful meals- likely the best airline I have flown for the quantity of food - you are not left hungry. Choice of 4 meals and a hot breakfast choice too. On time and overall good. Return to Philadelphia on the same aircraft in Envoy. Really great service and food was outstanding. Philadelphia to Halifax on a new Embraer and very comfortable. Overall this airline does a great job in my experience (this was my second trip to Dublin this year with them). And a very nice touch with the menus being in English and Gaelic.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Ramsey","United States","2013-10-13","Very inconvenient. They have a smart phone app that you can do everything on except print a boarding pass. When you arrive at the airport you have to either go to the regular or wait in the self serve kiosk line both of which are very long. We checked in on the app had to wait in line to get a boarding pass so we could check our bags. Bag fees are $25 each. If you want a choice of seats that is $45 per person. If you want expedited boarding that is another $25 per person. Our flight was about 2 1/2 hours long. We were not offered snacks to purchase. We got one tiny cup of water/soda half filled with ice and then another cup of coffee or water for that entire time. Bring water or a beverage and food with you. The seats are very uncomfortable for a person who is short is stature they do not fit the neck properly and you cannot recline far enough to be comfortable.","","","Economy","","","2.0","4.0","3.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Chase Landreth","United States","2014-04-19","I flew First Class on UA14 HNL-EWR. The plane was clean and the entertainment system was excellent. The food however was inedible. What they called ""chicken cacciatore"" was really a piece of cardboard. I have had better food in Coach on other airlines. Service on the flight was de minimus. The flight crew seemed only interested in finishing the pitiful dinner service as quickly as possible. Nobody flies for the food but United sets the bar for the worst food and catering in the industry. I thought Delta had poor food (which they do) but by comparison they look pretty good.","","","First Class","","3.0","5.0","1.0","1.0","5.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Young","United States","2014-04-16","As a long time Continental customer and I really am trying to like United but they sure make it difficult. This is supposed to be an American company but they outsource customer service to India and Philippines with poor service to us customers. My flight from Narita to Newark Liberty was on a 777 that needs repairs and a good cleaning. My seat controls weren't working properly and the lavatories were dirty. Absolutely no amenities in the lavatories. I asked the flight staff for some soap and she gave me her own bacteria spray! For the cost of a business class ticket on this international flight you would think that United would provide what is standard on other airlines. The food was mediocre and no longer worthy of a business first pricing. All my other flights to Asia and around Asia were with Asiana and Bangkok Air. Amazing trips and outstanding service staff and amenities. Of the Star Alliance group United seems to be the only airline in the group charging outrageous prices and giving the customers barely basic services. I know all our USA airlines are the same lousy service but it sure does embarrass us with the rest of the world and I envy their far superior airlines. I took several 45 minute flights on Bangkok Air and would you believe they provided box breakfast/lunch with soft drink on each flight at no extra charge. And served and cleaned up over 100 passengers within the 45 minutes. It takes that long to get one drink sometimes with United.","","","Business Class","","5.0","2.0","3.0","1.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Y Mullings","United States","2013-10-09","The pilot claimed to have have miscalculated his fuel needs of Flight US3280 leaving San Antonio to Charlotte and so about 10 minutes outside of Charlotte needed to make an emergency stop at Spartanburg to get fuel. After approximately 30 minutes on the ground we were told we had fuel and would be taking off shortly ten minutes later the pilot announced that he had again miscalculated our fuel need so we needed to wait for another fuel truck to give us even more fuel. After about a total delay of an hour we finally got back in the air and arrived in Charlotte at which time all the passengers who had missed connecting flights were sent to various hotels to await morning flights. I left Charlotte the next morning at 9.30 for Minneapolis my final destination still outraged by the seeming unconcern for the needless danger that this pilot and crew had for the safety and convenience of the passengers.","","","Economy","","","3.0","1.0","0.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Maria Brocato","United States","2013-10-09","A friend and I recently traveled from Louisville to Philadelphia to Barcelona. The initial flight (9/26/13) was fine. On the return trip from Barcelona to Louisville (10/6/13) the situation was very difficult. We were late leaving Barcelona so there was necessarily a rush through Customs and Security. We already had our boarding passes confirmed from the day before. When we arrived on time at the Philadelphia gate to go on to Charlotte our seats had been given away. What raises questions for us is that when we deplaned in Philadelphia an agent handed us a possible change of flights. Was that because our seats were already given away or because we had to go through Customs etc. and it was unlikely that we would make it?","","","Economy","","6.0","4.0","4.0","4.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Gephart","United States","2014-04-16","LAX-NRT-LAX (en-route to BKK) BizFirst on UA's new 787. Service both directions was really top notch. The crew were professional and attentive and on both legs the International Service Co-ordinator came to personally thank each passenger for their business and for choosing United (I thought that added a very nice touch). Meals were actually quite good and the wine parings worked well. Opted for the Japanese meal on the return and found it pleasantly delicious (including the array of sushi appetizers). The best thing about the trip was the aircraft. Arrived refreshed and didn't feel like I'd spent 12 hours in an airplane upon landing. Would recommend flying the a/c wherever possible. Overall high marks for this flight.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Patrick Bellot","United States","2014-04-16","Orange County-SFO Round Trip - April 2014. Be aware: paying extra for an Economy Plus gives you the privilege to board last (group 5). On a full plane it means that the overhead bins will be full when you embark and you will be deny boarding with your carry-ons. They will be checked at the gate of the aircraft. It happened to us on both legs of this trip even though our carry-ons were undersized and we had only one per person other than my wife's purse and my computer shoulder bag. But for our surcharge we had a free half glass of water served by stern attendants. What a bargain! Too bad Virgin America no longer flies out of SNA. I really miss them. Their service is light years ahead of United. And when you pay a premium for a Virgin seat you have real perks coming with it. Not bait and deceit.","","","Premium Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","David Stein","United States","2013-10-07","Philadelphia to Tel Aviv in economy on A 330-200. This is the 3rd time I used US Air's direct flight for my home town Philadelphia to Tel Aviv The plane was new and the seats had adequate leg room. I prefer the 2x4x2 seating configuration on the A 330 over the 2x5x2 or 3x3x3 configuration of the B777. The on demand entertainment system had a good list of programing. The food was not very good but that is to be expected and they ran out of one of the breakfast options on the return flight. The best part of the flight though were the flight attendants. They were very friendly and professional.","","","Economy","","7.0","4.0","5.0","2.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Santana","United States","2013-10-07","Flight from CLT to Dublin on a 20 year plus 757-200 in economy. Just like sitting on a bus and the service was poor. On return trip upgraded to Envoy class and other then larger seats the service and food offerings were not one would expect for the additional cost. Maybe the CEO of this airline needs to take some anonymous trips so he can experience the poor customer service this airline provides. No doubt the CLT to DUB is a money maker for them as the service is poor the aircraft old the seats uncomfortable and the flight attendants non accommodating.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Certain","United States","2014-04-16","Most excruciating flight I have endured was the 757 UA flight from Newark to Oslo on 5 April. The seats in economy were sadistically cramped. The aisle was so narrow that the crew could not move their carts without repeatedly banging and bumping into passenger seats. United's utter contempt for its customers and its crews is all too evident in its creation of such a tortuous experience. United has finally jumped the shark in the cheap cheesy penny-pinching department. I can choose to fly another airline and believe me I will.","","","Economy","","1.0","1.0","5.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Shaukat Mahmood","United States","2014-04-15","This was our worst experience. United Airlines had already been the airline with the most customer complaints and proved to be true when we took a trip to Florida. On the way back our flight for 3pm had been delayed for 5pm and then was cancelled due to ""maintenance issues."" We took another flight for 8pm and again was delayed to 9.30pm. We asked the lady at the counter and she said that the cabin crew wasn't prepared for travel so they delayed the flight. They are disorganized and I will never be flying United again.","","","Economy","","1.0","3.0","1.0","1.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Egan","New Zealand","2013-10-07","JFK-CLT-RDU return in early October 2013. US Air isn't officially a budget carrier but the vibe certainly was budget. Basic amenities no IFE limited cash menu. Service was OK but not very efficient.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Olga Kasparova","United States","2013-10-07","My husband and I were on US Air flight from Phoenix to Boston. The agent at the gate closed the door 7 minutes before the official departure time. We were already at the gate as he was closing it and he refused to let us on. The reason we were delayed were long lines at check-in the computer system not being able to find our legitimate reservation another long line to speak with a live agent followed by a long line at security. The worst element of this experience was the smugness of the agent when he refused to let us on the plane. I'm a frequent business traveler I fly every week (and have been doing it for the past 10 years).","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Funk","United States","2014-04-15","United Express: I flew from ORD to ASE in March and although they have us over a barrel as they are the only airline with non- stops the flight wasn't bad. We had to cram into a little regional jet definitely much smaller than United's traditional mainline aircraft but it was a relatively new plane. The seats did seem smaller but the service was jut about the same as its big brother. The fare was on the high side though.","","","Economy","","10.0","3.0","4.0","4.0","2.0","","","1.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K John","United States","2014-04-15","I have flown from Newark to Delhi or Mumbai multiple times. The routing works well for me as I can access EWR from Philadelphia easily with the Amtrak codeshare although since they require more than a 3 hour layover in EWR on the way back the codeshare is only useful outbound. I like the Economy Plus seating which is a plus for the long trip. Despite being at the top Premier level however I find that I never get upgraded to business class despite supposedly having ""System-wide upgrades"" available. In practice these can never be used on these flights in my experience and one has to pay extra to be ""eligible"" then does not get the upgrade anyway. I am trying to book a ticket now and even though 38/40 business class seats are empty they will not confirm the upgrade and from what one reads on the internet the only way to get it is to check again and again and again and perhaps you might get lucky when they have opened one. In general the ""free upgrade"" offer for international travel seems to be a scam. The economy plus seating is better than normal economy though although I'm not sure it compares favorably with other airlines' economy.","","","Premium Economy","","5.0","4.0","2.0","2.0","3.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Powell","United Kingdom","2013-10-03","My husband and I have just returned from a trip to the States flying from Manchester UK to San Francisco via Philadelphia then back from Seattle to Manchester. We arrived on time with baggage as one expects but the cabin service experience was poor particularly on the return transatlantic leg. The A330 has an outdated interior and insufficient lavatories. The seat back entertainment was difficult to use and the meals very small. The banana muffin and nothing else for breakfast was a joke. The crew were embarrassed to serve it. Only water juice and tea were available and no coffee. We have travelled to the Far East several times in recent years and the service provided by Emirates and especially Singapore Airlines was far superior.","","","Economy","","6.0","3.0","3.0","2.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Weaver","United States","2013-10-03","I stopped flying this airline years ago for all the reasons cited in this forum. However I was convinced by my travel agent to reconsider and booked a round trip flight from PHL to DUB. Delays and mechanical issues are par for the course with this airline and they didn't ""disappoint."" Take off from PHL was delayed three hours. But what has convinced me to never fly with them again is the treatment by the flight crew during both the delay and the flight. I have never experienced a more miserable and inattentive crew in all of my years of flying. What justification does this company have for treating customers in this way? What an awful experience. I will not fly with them again ever.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Gugelyk","United States","2014-04-14","HNL to BKK. Aborted take off in HNL. Plane back to ramp sit inside plane for 5 hours. Problem could not be fixed mechanical. Flight cancelled. Told to disembark get out luggage at Arrivals and go to Departure area to rebook. This on a 747 with 350 plus people on it - all pulling their luggage about 1/2 mile to Departure area. Line up at departure area United to re-book - wait 7 hours to get to counter. Only 2 staff members to rebook the entire airplane. I was put on Delta the next day to NRT. Gave me $10 voucher for meals and over night free stay in Waikiki hotel. Cheapest meal at hotel was $18. Next AM Delta took off on time got me to TKO then transfer to United back to BKK. Never again with United!","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jay Smith","United States","2014-04-14","I flew from DCA-EWR on Monday April 14. It was a mess United cancelled all of its flight out of DC without any reason. The weather was perfect my flight was suppose to be at 11.30am they cancelled it then I was put on the 4.30pm which was delayed and finally at 6.30pm they decided to cancel. They don't think of their passengers they don't respect their time this airline is really the worst airline I've ever flown. Would not recommend.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Amanda Schoenthaler","United States","2013-10-03","My husband and I went to Aruba for our honeymoon a few weeks ago. We will never fly with them again! The middle of July comes around and we receive a phone call from US Airways saying they cancelled the flight we booked so we needed to choose a different flight. The only two options available were to either leave and come back the same dates but the travel time was 2 days worth each way or to leave a day early and get a hotel to be able to make it on the next flight leaving the following morning. The second option was our only reasonable choice out of the two. By leaving a day early this meant that my husband and I were going to have to miss an additional day's worth of work. We asked the agent if we could be compensated with a free hotel stay or for our bags and her answer was no. When we get to the baggage check in counter they tell us that we still need to pay for our bags. We stood there arguing with them that we already paid for our bags online. 30 minutes later this was finally straightened out. On our way back from Aruba we ran into the same issue with baggage fees (which we ended up having to pay for twice). We fly into Philadelphia to find out that our flight to Chicago has been delayed 5 hours which puts us getting into Chicago at around 2.00 am. We still had a flight to get on out of Chicago at 8.00 am. They apologize and said it was a staffing issue and that there were no other flights leaving the airport except that one. This was our first and last time with this airline!","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Pierse","Ireland","2013-09-24","I was flying from NYC to Dublin Ireland today with a stopover in Philadelphia. There were no problems with my flight from NYC to Philly however that's where the luck ran out. There was an issue with downsizing the aircraft at Philly and so numerous passengers were left stranded I had been told I may have to wait for another flight tomorrow - which thankfully was not the case in the end. Having finally made it onto the flight and taking off an hour later than expected it didn't take much time to realise it was going to be a long journey home. The aircraft itself was tiny two lanes of 3 seats each which I have never encountered on an international flight before. It was cramped the food was awful and the attendants were difficult to deal with disgruntled and overall not welcoming in the slightest. I'm afraid US Airways won't be getting business from me again.","","","Economy","","","2.0","1.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Jenkins","United Kingdom","2014-04-14","London Heathrow-Chicago O'Hare UA0929. Chicago O’Hare Intl-Denver UA1014 29th May 2013. Denver-Rapid City UA4914. Rapid City-Chicago O’Hare UA4414. Chicago O’Hare-London Heathrow UK. UA0938 23rd June 2013. I cannot understand United are not upping their care for its customers. We flew with United on our last holiday and quite honestly never again. We have flown to many places around the world and United without any doubt are the worst airline I have used. The cabin crew are lazy and somewhat rude doing as little as they can. They could not even ask for the window blinds to be raised when coming in to land at London Heathrow. They did a standard talk when we were on the plane (with a special welcome to our premium and military customers). So quite obviously the economy passengers do not matter remembering of course that it is economy passengers that are the bulk of their customers.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Grand","United States","2014-04-13","We flew from LAX to Dublin Ireland. I will never fly United again. The plane looked old it was also dirty. The drink service took forever! I realized it was because when you order a soda they don't give you a cup of ice and the can anymore. No. They now open a can a pour some into the cup for you and then use the same can for the next passenger. I've never had an airline do this. Very cheap. The worst part was the food. I am a vegetarian. When I booked the flight and went online to request a vegetarian option the only option I saw was Indian food. I highly dislike Indian food so I thought this was odd. I called customer service to inquire about other vegetarian options. They have no satisfactory options for vegetarians. I told her I would stick with the regular meal instead my plan was to eat the sides. When the meal service came around they brought me the Indian vegan plate! I told them that I did not request this and asked for a regular meal. They said they did not have enough and maybe once they served everyone if there was an extra I could have it. I didn't eat on the way to Ireland. On the way back I had to make sure to bring food for me to eat on the plane. Both flights to and from were delayed by 2+ hours.","","","Premium Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Fonseka","New Zealand","2013-09-24","Traveled from Honolulu-Phoenix and Phoenix-New York (JFK) which were both 5 plus hour flights. Economy seating on the first flight was cramped and uncomfortable and inflight crew were unfriendly. Felt more like an overnight bus service. Service on second flight was significantly better but aircraft didn't have any inflight entertainment - not even drop down screens. Chose US Airways due to the cost advantage but next time will spend extra in order to have a much better inflight experience and feel better at my final destination.","","","Economy","","3.0","1.0","2.0","3.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Finer","United States","2013-09-19","Flight was on time. Flew first class which was a mistake. Other than a little more leg room no real discernible difference than coach. Food was bad service was nowhere close to first class or business class. They had two meal selections but when they got to me there was only one. Mind you there were only 12 people in first class. There is absolutely no inflight entertainment. Very odd for a modern carrier. Flight attendant told me they got rid of inflight players because of the cost and weight. Seriously if that is why they got rid of it then they are apparently the only ones. If they are cutting costs that much I'd rather fly another airline who cares about the passenger experience. If flying coach probably ok if you get a really good deal. If business or first class definitely not worth it.","","","First Class","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K OMalley","United States","2014-04-11","I recently was on a United flight from DFW to ORD with my two small children (3 years and 10 months). After takeoff it became necessary for me to change my daughter's diaper. I pressed the flight attendant button and told the man that I needed to utilize the restroom with my daughter but since the lavatory was so small it was impossible to bring my 3 year old son with me. I asked if he could keep an eye on him just to ensure he stayed seated. I was told very tersely that this was not his job and he couldn't possibly do such a thing. I tried contacting United and got the following response ""The flight attendants are not required to assist with these type of activities it is strictly up to the flight attendants."" If you offer no assistance for people traveling alone with multiple children perhaps you should make your customers aware of your flight attendants utter uselessness before they board a plane assuming they will be treated as valued customers.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Charles Kennedy","United Kingdom","2014-04-11","SFO-LAX and LAX-LHR - in the recent past this airline has made my no-fly list for being unreliable to the point of fitting the description of ""not fit for purpose"" so I was reluctant to use them on this routing but had no choice as it was part of a Star Alliance mileage redemption. In fact both flights were easy to check in with no surprises boarded in an orderly way pushed early the crew were friendly the meal on the 777 from LA to London was tasty the entertainment options on the 777 were diverse and well chosen (and no tedious pre-roll ads before the movies) and my bags were on the carousel promptly. Couldn't ask for more so they're off my no-fly list and fingers crossed for a few more flights like this. All we need now is to get rid of the ghastly 90s photoshop globe with the wonky perspective and bring back the Saul Bass tulip.","","","Premium Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Douglas","Switzerland","2013-09-15","Flew Philadelphia - Zurich in economy. Plane was a 767 exactly 26 years old. Quite run-down inside no in-flight entertainment. I sat in a 'window seat' yet there was no window. Apparently this is a quirk several of the front rows in the old 767s. Food was poor and very little. Guests are offered only a single glass of wine at no charge and this comes out of a paper bottle. Breakfast consisted of a nothing but a small banana muffin. Cabin crew never came around with water or snacks in between meals. In-flight entertainment was non existent. No magazines offered except for the US Airways magazine. Their airport Club lounges are little better than their actual flights. No food offered beyond chips and a few olives. Alcohol is strictly limited. I will try to avoid this airline at all costs particularly as the 767s are scheduled to be in service for another 4 years. Few airlines in the world (apart from the African ones) fly such old aircraft.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","G Oliver","United Kingdom","2013-09-12","Flew Manchester to San Francisco via PHL. Plenty of leg room  seats comfortable food average (but I've had a lot worse). Slight delay at PHL due to thunderstorms. Very disappointed that PHL to SFO (5.5 hours) wasn't deemed worthy of inflight entertainment. This leg of the journey was made worse by the ridiculous attitude of so many UIS fliers who take so much baggage on the plane and then moan because there is no where to store it all. Never met so many rude and selfish people in a long time. Return leg was better lovely crews on both legs less whinging  penny pinching US flyers made it a nicer experience. Would use again.","","","Economy","","7.0","5.0","4.0","3.0","3.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Guice","United States","2013-09-11","Flying between Gulfport MS to New York City. Twice we were delayed due to maintenance. Flight attendants were not pleasant - they were absolutely rude to some foreign passengers. We were first class but had the worst service ever encountered on any airline! Now we are sitting in Charlotte with another delay due to maintenance. I have yet to hear anyone apologize or even care. I will not fly this airline if I can avoid it!","","","First Class","","2.0","2.0","1.0","1.0","1.0","","","0.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Oswald Elphick","Australia","2014-04-10","First time when we used united airlines international connecting flight in San Francisco we notice their system are very disorganised in their terminal no one to help and most staff are not helpful. On another experience coming back from LAX going back to Sydney the staff at check were the same - all unhelpful. All they did was stand and talk among themselves.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Carpenter","United States","2014-04-08","United Airlines was a disaster to travel through and not worth the amount of stress they cause all of their passengers. I was on a 7 hour flight and they had all movies and shows on repeat. The staff were very unhelpful. My flight ended up getting cancelled and I got re-routed to a much longer flight pattern. There were others I could have taken but United were SO unhelpful that I didn't find out until after the flight. The people there have no idea what they're doing. I was a day late for an important meeting. I received nothing in return for the inconvenience.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Thomas","United States","2013-09-04","Booked to leave FLL to BOS for travel assignment with a connection in Charlotte. At the gate I was told I would need to check my bag because the flight was very full. After boarding it was discovered that there was a malfunction. Whilst waiting we were told there was another malfunction and there would be a 90 minute delay. We were let off the plane and then re-boarded. Put on another flight this time connecting through PHL. Another delay but we did get to PHL and left FLL prior to the reported time of departure. Got to PHL to find out that there was another delay a gate change and the flight we were set to take was no longer even on the departure board. Told to check the monitors for flight changes. Ended up sitting in PHL for another 90 minutes and the gate was filthy. Upon getting to PHL at approximately 1.45am we were told that our bags never left PHL. It is now 2.58 and our bags just arrived. I have traveled extensively domestically and this is by far the worst airline I have flown.","","","Economy","","","4.0","4.0","1.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Patrick Bos","Netherlands","2013-09-04","We flew from Amsterdam to Los Angeles with a switch of planes in Philadelphia on 23/8-/2013. Flying back on 6/9/2013 and I must say we are not looking forward to our flight back. We are used to Delta and United and thought lets try US Airways this time around. The flight is quite long 8 hours and 4.45 hours. The seats were ok we had enough room as long as the person in front of us did not change his seat setting to lay down. The main thing is the plane we were in flew from Amsterdam to Philly with no personal entertainment it had overhead screens with poor quality video which you could hardly see from the window seat. I think for such long flights personal entertainment is a must have we were really disappointed and did not expect this especially not since we were used to all of that with Delta and United. So we arrived in Philly and the transfer to the new plane went well. We got on our new plane an A321 from Philly to LA. Flight time 4.45 minutes. Guess what no personal entertainment onboard not even an overhead screen. The crew were nice the food moderate but I will never fly with them again.","","","Economy","","3.0","4.0","3.0","3.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Nigel Dodd","United Kingdom","2013-09-01","Manchester to Philadelphia and return August 2013. I can only assume that the negative comments on this forum come from a very small minority who have had a bad experience with US Airways or serial complainers as I can offer nothing but praise for my own family's recent flights with this airline. Our main consideration was how the seats would be for nearly eight hours and I have to say that they were very comfortable with a substantial amount of leg-room. The food on the way out was excellent not quite so good on the way back but still OK. The personal entertainment on offer was very impressive and the cabin staff polite and friendly. Flights were on time both ways. From my own experience I would certainly recommend this airline for transatlantic flights.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Castle","United States","2014-04-07","SAN-IAH-AMS LHR-LAX-SAN in economy plus. Planes were clean service was professional and pleasant food decent IFE was very good and my baggage arrived with me. One flight segment IAH-AMS was 40 minutes late departing but arrived on time thanks to strong tailwinds. No complaints.","","","Premium Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Larsen Troy","United States","2014-04-06","We were on the last leg of our trip at Denver Airport when out flight had been delayed 5 times. After the fifth time they changed out gate assignment and again the flight was delayed twice. After waiting until almost all other flights from the airport were gone for the night our flight was canceled. We were sent to customer service where things were even worse. Told we would have to stay in Denver until late the next day or even until 2 days from then. I was able to find flights the next day on many other airlines but they would not allow. We then decided to driver home from Denver Co to Madison WI (15 hours) with two young kids. The customer service lady gave us some vouchers for the food stores in the airport but the stores would not accept these vouchers. I will pay great amounts of money and drive hours to other airports to never use this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Anna Seymour","United Kingdom","2013-09-01","Flew Dublin - Philadelphia Philadelphia to Orlando May 2013. If you are able to spend a little bit more to fly with a different airline do it. Party of 7 including 3 kids. Staff boarder line rude on DUB to PHL PHL to DUB flights. Delays PHL to Orlando Orlando - PHL. Reduced size of plane PHL to DUB and told customers tough luck if you were in the row that no longer existed total shambles at boarding. Apparently had still been selling the flight at PHL even though massively over booked. In flight entertainment from the ninety's. Will never use them again. We were flying budget but still can't believe the poor level of service for a budget airline.","","","Economy","","","4.0","1.0","4.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Avram","United States","2013-08-19","It seems like some things never change since I ended up spending the night in the Philly airport last night. Came in from Punta Cana on a US Airways flight which was delayed getting to Punta Cana. Our flight ended up leaving over an hour late from Punta Cana even though we were told it would only be a half hour delayed. Once arrived in Philly we ran to the gate from security and ended up missing the flight to Tampa. The plane was still at the gate but we were told it was too late. We went to customer service where they did nothing but give me a boarding pass for a flight at 8am the next morning. They claimed it wasn't the airlines fault we missed our connection since our original US Airways flight was delayed. Had to sleep in the Philly airport. US Airways you disappointed me yet again.","","","Economy","","","2.0","1.0","3.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Dennis","United States","2014-04-06","United overbooked my flight. They asked me to take a later flight to Hawaii when I refused they changed my flight anyway which gave me a five hour wait at the SF airport. They offered nothing for this inconvenience and acted as if they were doing me a favor. This was my first and last trip on United.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Camirand Felix","Canada","2014-04-02","Very disappointed with my experience with United on Feb 2014. Had a first flight that was oversold we couldn't get on the plane. Had to be re-routed and got 3 flights instead of 2 originally scheduled to arrive at 9 pm instead of 4.30 pm to destination. We found out prior to our last flight that we had not been properly booked into the flight had to be changed to another flight again after an hour of waiting at the understaffed customer service desk. At destination now trying to confirm our seats for the return flight. It's been cancelled! We've tried to call customer service after a 20 minutes wait we're told that we need to be transferred to international flight dept. Another 20 minute wait. Another transfer. We ended up waiting 2hours. Very poor service.","","","Economy","","1.0","3.0","2.0","3.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Tercon Bojan","Singapore","2013-08-19","Out of the big US carriers this one is my favourite. Will miss it as it becomes American and thus a One World partner. The plane on the Atlanta - Hartford (via Charlotte) route was a relatively new A320. I find their first class to have the most legroom out of all the US carriers. The meal was decent and the service at least pleasant. Their wifi system also worked very well.","","","First Class","","7.0","3.0","3.0","2.0","2.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Thomas","Canada","2013-08-18","My girlfriend and I flew from YHZ-PHL-BDA in First Class last month. All flight attendants were friendly and provided the best service with the limited product that they could. All flights were on time and there were no baggage issues. No meal on any flight and zero in flight entertainment on any flight. Drinks were served in plastic cups in First Class. The seats were fine but US Airways needs to be put out of their misery. I hope that the merger with American goes ahead and the service on the merged airline is stepped up because right now the domestic/ North American product on US Airways is two-star not three. It is a pastime in Canada to complain about the service on Air Canada. I would encourage everyone who complains about Air Canada to fly with US Airways they will realize how lucky we are to have Air Canada.","","","First Class","","2.0","3.0","4.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Landrehth","United States","2014-04-02","I recently flew First Class on United # 15 from Newark to Honolulu. This is a 10+ hour non stop flight. The plane leaves at 9:20 am in the morning. The 767-400 was recently updated with the new sleeper seats. The plane was clean and very comfortable. The entertainment system was excellent. The crew were efficient and nice. The really surprising disappointment was the food. A breakfast was served shortly after take-off but after that there was nothing except some doughy concoction that was served an hour before landing. The paucity of food and food service was stunning. Most other airlines serve Mai Tais on flights to Hawaii but not on United. I might as well have been on a flight to Cleveland. My advice to people traveling on United is to bring your own food even in First Class!","","","First Class","","5.0","5.0","3.0","1.0","5.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Jones","United States","2014-04-01","Flew SFO to PEK on 29th March in First and we had an exceptional crew. I'm not normally one to post positive reviews about United but they deserve this one. We found all flight attendants to be friendly eager to assist and they tried their best to meet all requests. The food was tasty and served at the appropriate temperature. It's still not exactly an elegant service but it's good.","","","First Class","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Tokay","United States","2013-08-14","We flew Boston-Philly-Zurich and back. All flights were on time. All personnel both in the airports an on the flights were competent and pleasant. The food considering it was ""airplane food"" was decent. The seats were a little cramped but typical for economy class. In general we had a very positive experience.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ajil Mammen","United States","2013-08-14","1788 CLT to ORD. This is definitely the worst airline. Every flight is delayed. Never taken off on time in the last 3 years. Add to that the rude staff at the counter who usually don't have any information. They keep blaming everything on 'inbound aircraft.' And this is at the hub Charlotte where they have plenty of aircraft's to redeploy.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Schultz","United States","2014-04-01","I was a loyal and frequent Continental flyer for a number of years. All airlines have problems and cause the passengers problems. Continental was not an exception. However I was generally pleased with the aircraft (the newest of fleets) and with service. I recall having been delayed at AUS on a trip to LHR via IAH with my wife. We arrived at IAH with only 3 minutes to spare. We were met with a cart and our passports were checked and tickets issued as we sped along. All that ended with the UAL merger. I got caught in FRA with the merger mess on ""the"" day and since then it has been a series of canceled and long delayed flights with missed connections and very old and ragged aircraft. Most recently I tried to fly AUS to LAX on a CRJ in First. The attendant grabbed my suit coat and started stuffing it in an overhead bin. I objected as I was to go straight into a meeting. Seems the closet had been removed for an additional rows of seats. We were delayed for de-icing then for a malfunctioning APU. Finally at the 2+ hour point we returned to the gate and I deplaned making an AA flight in time. I suspect this is my last UAL attempt. Too unreliable.","","","First Class","","1.0","2.0","2.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michael Jambrek","United States","2014-04-01","Second time in 25 days connection return flight layover +3 hours plus delayed takeoff by 3 hours out of O'Hare. This time there wasn't even any weather issues. Also both trips had cancellations and overbooking. Why bother paying for poor service when I can actually drive home faster.","","","Economy","","1.0","2.0","3.0","2.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Cheskiewicz","United States","2013-08-13","London Heathrow travel outbound through Charlotte NC return through Philadelphia. Both ways a fairly new Airbus A330-300 with great entertainment system and average seating for transatlantic economy class. Our issues with US Airways is not with their international service it is with their horrific domestic service and the worst customer service experience imaginable. We live less than 2 hours from the Philadelphia airport and spent twice as much time as we did on the plane from London Heathrow to our home. They're cancelled all flights to our local airport and after 13 hours in an airport less than 2 hours from our home we had to rent a car (at our own expense) to drive home because US Airways cannot complete a transaction. This has happened now 3 times. Avoid Philadelphia completely and be warned that US Airways customer service will treat you horribly.","","","Economy","","","2.0","1.0","3.0","4.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Chryssos","United States","2013-08-13","The plane was old all toilets except one in first class stopped working 2 hours before we landed on a transatlantic flight from Philadelphia to Athens Greece. The food was not edible the flight attendants were rude! The entertainment system was ancient and the movie stopped 3/4 of the way and could not continue. My nephew traveled a few days earlier and had similar complaints. My worst transatlantic flight in the 50+ years I've been going back and forth!","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Burgquist","United States","2014-03-31","I just returned from a flight from Chicago (ORD) to Tampa (TPA) for spring break. I made a reservation that was non-stop both to Florida and returning home. I'm handicapped and was traveling with my 7 yr. old grandson. The flight to Florida was fine leaving and arriving on time. The flight home was a different story my flight home was cancelled during the night and I was booked on a flight that left 40 min. earlier with a layover in NJ. for 2 hr. then another plane which we had to sit on for 30 min and leaving late. I called and explained why I needed a non stop flight I was told the only non stop plane wasn't leaving until 3 days later. This meant instead of a less the 3 hr flight it was a 7.5 hrs. I was unable to get any help from management customer service.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Fowler","United Kingdom","2014-03-31","I flew from Heathrow to Charleston (SC) via Washington Dulles for vacation in late March. I flew UA123 which was a B757-200. This was an old plane but it had great AVOD and leg space and the staff were friendly. The flight was also early and very empty which is always a plus. The connections were typical subsidiary small airline service; nothing special nothing bad and on time. On my return from Washington our B777-2000 was delayed due to a fuel problem however the entertainment system was left on so we could finish our film. After a 45min delay the plane left and made up the time coming back across the Atlantic. This plane was half-empty and had been recently refurbished with a great AVOD system and spacious seating. Cabin crew were very helpful. I would definitely recommend United on the Heathrow - Washington route.","","","Premium Economy","","7.0","4.0","3.0","4.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Nichita","Switzerland","2013-08-12","GVA-FRA-CLT-BOS on 1 August. I am tall 196 cm. Surprisingly the flight FRA CLT was comfortable the seat pitch was ok I didn't put my legs on the aisle. Flight on time. The second flight was delayed 1 hour due to weather conditions which was totally understandable. Return was SFO-PHL-ZRH here I was lucky to have on the both flights the bulkhead seats which have a lot of space. The food was average but this is not an important factor for me. Generally I had a very good experience with US Airways!","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Freeman","United States","2013-08-11","SEA-CLT-HHH return. Not a single flight was on time. Crews were indifferent at best and otherwise berating their employer to passengers. Their primary interest was in getting credit card applications. Seats were extremely tight in first noticeably less pitch than narrowbody flights on United or American. No entertainment no power outlets. The food was tragic on the outbound edible on the return but served without linens and with a paper napkin. No milk for coffee on domestic flights. Although I had a revenue first class ticket for $1700 US Airways still wanted me to pay extra for better seats on each flight(!) The Charlotte hub was a mess signs were broken moving sidewalks inoperable and my gates changed on the spur of the moment in each direction. Bags took close to 45 minutes to be unloaded in Seattle about 20 minutes in Hilton Head.","","","First Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Shirley-Grant Roma","United States","2014-03-31","London Heathrow to Newark to connect to Fort Lauderdale Florida. My trip to Newark was uneventful. It was after landing in Newark that everything went wrong. Starting with the long immigration lines that wound around and around. My connection was scheduled to depart at 1.17pm and I was still at immigration at 1.10 even after enquiring about help from a United representative who was standing talking to a fellow colleague. She told me to join the line and when I ask what happened if I missed my connection she just tersely answered they will rebook you and walked away. At baggage claim there was no sign of my bag I was told to catch the flight and look for my bag in Fort Lauderdale. I finally got seated without a welcome or assistance from the two attendants standing at the door. We sat on the tarmac for over 2 hours. In the meantime however the empty seats started filling up little by little and I began to wonder if they were not just awaiting a fill to capacity flight. Not offered anything to eat. They gave us tea coffee or water and that was it. Needless to say that when I go to Fort Lauderdale my checked baggage was not there and was told it had been left in Newark and would be arriving on the 11pm flight. As I am writing this my baggage has still not been delivered.","","","Economy","","3.0","1.0","3.0","3.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Liam O'Brien","Singapore","2014-03-31","Narita Tokyo to Singapore Changi on March 28th. IFE did not work (and even if it did I would be stuck with according to what was in in-flight mag an old and poor quality selection) food awful and had to pay for wine on a transcontinental flight (a first for me). Whole flight experience a bit of a revelation for me as I am used to flying Asian and European carriers. It was a bit like flying a short-hop domestic flight in UK - nothing much really to keep you happy while you are stuck in your seat. Maybe UA treat international flights like their domestic US ones. Even the announcements were the worst I have come across. Purser who did not seem to be able to speak English and a captain who had obviously not been sent on any course about speaking to the public (lacklustre disjointed and very rare). Won't be booking anything with UA again.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Mikael Rasmussen","Denmark","2013-08-11","We had flown with SAS to Amsterdam and US Airways should take us to Philadelphia and then Seattle. On our returning trip back we started at LA with stops in Philadelphia and Frankfurt. On our trip to Seattle our flight from Philadelphia to Seattle was cancelled due to mechanical issues so we had to wait a couple of hours and take a connecting flight through San Francisco. My baggage had somehow been lost in Philadelphia - so did not receive it until the day after I arrived. The same thing happened on my way back I was obligated to hand over my hand baggage when boarding. I have flown many different companies through the years but this is the worst experience. The inflight service was okay - but bagage handling was apparently non existent.","","","Economy","","","3.0","3.0","3.0","3.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Gregory","United States","2013-08-08","Been in Charlotte NC for 8 hours of delays been put on different flights only to be turned away with plane still sitting there by there rude gate employees with no manners and no customer service.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Luisa Marques","United States","2014-03-31","Feb 2 from Newark to Punta Cana flight UA 1520 returned Feb 9 flight UA 1518. Traveled from Newark on March 21 flight UA 423 to Fort Myers. Returned on March 24 flight 1587. What a disappointment! It started at check-in at Newark airport they expect you to do everything and if you ask for help they make it seem they are doing you a huge favor. The seats are super tight have to pay for luggage food TV I'm surprised they don't charge to let you use the bathrooms! They make you feel like you are getting on a bus.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Gephart","United States","2014-03-28","LAX-SFO-SEA-LAX in United First. Outbound legs to Seattle were great. Service was warm and personalized even if only snack basket and drinks were offered on these short runs. Where United really shined was on the return flight. Original SEA-LAX flight was canceled due to mechanical on inbound aircraft. I received a text message with this update and before I could even get to the agent UA had me rebooked on another carrier getting in just 30 minutes after my original UA routing. When I got up to the agent she had my ticket ready and waiting for me. I fly United almost every week and seldom have cancellations or major delays. Regardless the way they handled this one was flawless and I couldn't have asked for better service all-around.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Dewey","United States","2013-08-05","US Airways itself was not too bad. The problem was the smaller airlines they contract to. Boston to DC (Reagan) - not too bad was on time at least. DC to Chicago - delayed but no idea why. Sat in Chicago for 2 hours boarded deplaned boarded again - they ""couldn't find the pilot"". Finally got to Des Moines. Two days later Des Moines to Charlotte - delayed no idea why. While waiting for my carry-on to be retrieved from ""valet checking"" so I could make my connection to Philadelphia the gate attendant was quite rude when I asked the status of my connection. Ran through the airport to make the connection then sat on the plane for 30 minutes. Was also told that I would need to check my carry-on because there was ""no room"" in the overhead compartment. When I boarded most of the overhead compartments were open - several were empty most were less than half full. Had to collect bag from baggage claim when I got to Philadelphia but at least I didn't have to pay for it. Philadelphia to Boston was slightly delayed because of a check engine light that came on after we were all boarded. They did manage to get maintenance in fairly quickly and apparently got the problem resolved - but this was US Air not a smaller airline. I'm going back to Southwest and Jet Blue - cheaper more reliable more customer oriented and they keep better track of their pilots.","","","Economy","","3.0","1.0","2.0","0.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","E Birman","United Kingdom","2013-08-01","FRA-PHL-SFO. Total mess - 2 of 4 FRA-originating flights delayed due to weather apparently. My FRA-PHL flight delayed 2 hours missing the PHL-SFO connection. About 100 people in line to the ticket desk in FRA because the FRA-CLT flight was delayed 7 hours. Called US Airways and was rebooked within 5 minutes. Excellent customer service. US Airways flights depart from by far the worst part of FRA airport (and one of the worst areas of any airport anywhere). No food no shops nothing - gate was changed unannounced then everyone was asked to leave the gate area to be re-checked. As I said complete mess by both airport and airline staff. In the end flight arrived PHL 2 hours late as expected. PHL-SFO flight also delayed without reason or apology by 2 hours meaning arrival to SFO at a cringeworthy 1.30am. Bag thankfully redirected and I have to admit service by flight attendants great throughout and good iFE on the FRA-PHL flight.","","","Economy","","4.0","3.0","4.0","3.0","5.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","B Parker","New Zealand","2014-03-28","4 Sectors with United YVR-ORD ORD-BOS BOS IAH IAH-YVR. Very poor customer service on the ground and in the air. Greeted at the aircraft door by the usual icy scowl. A ""good morning"" from me totally ignored on all sectors. Officious cabin crew. A request for two drinks met by a terse response of ""We do more than one drink service this is United!"" Hugely oversized carry on bags allowed in the cabin. As a result the last few passengers to board are separated from their carry-ons and ordered to relinquish them even if they are of legal size. Purchased a roast beef sandwich on the 4.5 hour BOS-IAH leg it was tiny soggy and disgusting. On the 5 hour IAH-YVR sector departing at 2100 no hot items for purchase just snack boxes with cheese and crackers. I don't believe that United is any different to any other US airline these days. I can tolerate the ancillary charges the cramped seating the lack of food I understand that's what most of the budget conscience travelers demand these days. But simple manners courtesy and mutual respect cost nothing to provide and sadly they seem to be the most difficult qualities to find in any US airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Jayson","United States","2014-03-28","If there is any alternative to flying United take it. The staff do their best but everything about the interface is far from traveler-friendly. First of all the food - and this is in first class - can only be somebody's idea of comedy. Murky chalky flavors and strange un-natural textures characterized every dish I was given. Also on one recent Newark - Los Angeles flight there was were no screens in the plane - no movies no TV. No wireless available and no plugs.","","","First Class","","2.0","2.0","4.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Snelling","United States","2013-08-01","Flew PHL-CDG and CDG-CLT in Economy. US Air was the low cost carrier for this route and it showed. Food was fundamentally inedible but I was grateful to have brought my own. Crews were mostly friendly and helpful. Flight seemed to be a non-stop sales pitch to buy duty free upgraded snacks etc. I thought several times that this unnecessarily disturbed what could have been a serene flight. Had the new Airbus planes both ways. Someone had broken off the tip of their headphones in the receptacle and the poor FA could not remove it even after returning with tweezers. Thus I could not use the AVOD for the entire eight hour flight. US Air got me there mostly on time but this was not a very enjoyable or peaceful experience.","","","Economy","","5.0","3.0","4.0","3.0","3.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","G Antonio","United States","2013-08-01","Have mixed feelings about the airline. I think they have decent flight service. I took the Dublin - PHL route and was surprised by the cheerful service aboard. Food was good and there was free wine (United needs to learn about this). My domestic connection got delayed and the personnel were not very helpful with the situation (I tried to get in an earlier flight and they did not help with it). I ended up flying that segment with Jet Blue and complain later. The customer service representative received the feedback and took actions about it. I would still recommend them particularly for international flights.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lindsay Dolan","United States","2014-03-27","Denver to Midland scheduled departure time was supposed to be 2.15pm. The flight was delayed 3 times and all while the plane was sitting at the boarding gate. The airline employee spike very broken English. Said that anyone traveling with children needed to be checked due to weight restrictions. She then said that 6 people needed to give up their seats for luggage of other travelers or she would not let the last people that checked in on the flight. No one volunteered so she picked 6 people 2 of which were military personnel. Once on the plane people were told to move seats to even out weight since. We will never fly with this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ron Staszak","United States","2014-03-27","The worst experience I have encountered when flying. Total disregard to their customers and employees. The poor people at the gate were just beat up to no end and it was not their fault. Flew out of Aspen Colorado which only has 6 gates and 2-3 planes to manage and they could not even accomplish this simple management. United changed my flight without even giving me the courtesy of an e-mail or phone call to check to see if this arrangement was ok. It wasn't even a change in a flight on the same day but they changed the day I was flying out changed from one layover to two layovers changed the total flight time and did not even offer an apology for this inconvenience. In the future the only way I will ever fly United again is if there was no other airline going to this location. A horrible experience.","","","Economy","","1.0","3.0","5.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Anshul Sharma","United States","2014-03-27","I am on a flight to LAX from SFO already delayed by 45 mins waiting for flight crew to arrive. This had already given me a pretty good idea of customer service the flight's staff has to offer but that got solidified when I asked for 2 cups of water from one flight attendant and she told me - 'why don't you finish one first?'. She eventually got me another cup.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Robinson","United States","2013-08-01","CLT-FRA-CLT. I love flying US Airways direct (hate PHL). Good service - the newer A330's are a great improvement. Good service and value.","","","Business Class","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Chartrand","United States","2013-07-31","Kona-ABQ via Phoenix in first class. US Airways first class is worse than some coach seats I have been in. The seat in front of me was rubbing against my legs (I would expect this in coach but in first?). One drink run before take off and not another one for 4 hours. The meal was edible but very small and disappointing. On the second flight the crew was nicer but than again they are not US airways because the flight was operated by skywest. I had a 3 hour layover in Phoenix and even though I had paid for first class I was only allowed into the lounge if I gave them more money.","","","First Class","","3.0","3.0","4.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Miller","United States","2014-03-26","First international flight from MCO to HKG was great. Very smooth. Crew very helpful. Being on a 15+ hr flight hydration is important. All I had to do was take my water bottle to the back and the crew happily refilled it for me multiple times. They even came around with trays of cups with water every so often. Second flight back (HKG to MCO) was a disaster. First flight from HKG to Newark was delayed 2 hours. Not a big deal we still had time to make our connecting flight. However the plane was further delayed by another 1.5 hrs after we were already on it. The crew were extremely rude. After 6 hours of no water my husband asked if we could refill my water bottle same as the first flight but this time they looked at him like he was crazy and said they were about to bring the drink cart around so to just wait for that. By the time we finally touched down in Newark we missed our connecting flight so had to be put on one 4 hours later. Again that flight from Newark to MCO was delayed. Instead of leaving at 9pm as scheduled we took off from the runway at 11pm after waiting 2 hours on the plane. One of the bathrooms was not functioning properly. They made an announcement that they weren't going to fix the bathroom but had to fill out paperwork anyway so we'd be off the ground as soon as paperwork was finished. Next thing we know a guy is coming down the aisle and starts fixing the bathroom. Then we had to wait for him to fix it before we took off. In the meantime they let 5 more people on the flight so they had to play the safety video a second time before we could take off. Thankfully we had no problem getting our luggage. The movie selection available was also decent. Food was okay for the first two meals and the third was disgusting.","","","Economy","","3.0","2.0","2.0","1.0","4.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Ryu","Canada","2014-03-25","UA 861 from Washington to Rio de Janeiro scheduled to depart at 9.30pm. The flight was delayed first and then after making me wait for 5 hours the flight was finally cancelled due to mechanical problems at 3am. I got re- booked on the flight for the next day at the same time was given a night at hotel and $14 voucher for the meal for the whole day. The next day I found out that my connection to Sao Paulo to Rio no longer existed so was booked on a later flight with a regional airline. Basically what should've taken me 14 hours took me 48 hours. Furthermore my luggage arrived 2 days afterwards after several phone calls and different answers from United agents. The food served on the plane was inedible. Worst air travel experience. The seat was so crammed for a 9+ hour flight I had to buy premium economy on my way back so that my knees won't hurt.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Khan","United States","2014-03-24","Absolutely the worst flight. Both trips were delayed for aircraft mechanical issues. 3 hrs on the way there 4 hrs on the way back. I've never really liked United but we still fly because we were avid Continental flyers for years. I will make it a personal goal to avoid United as an airline for any future flights I have. The price was ridiculous and the service and crew were mediocre at best. I thought United had newer aircraft fleet. Then why are two flights delayed because of mechanical issues? I would never recommend flying United.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","E Birman","United Kingdom","2013-07-30","SFO-PHL-FRA trying US Airways for the first time after being rebooked ""from"" them onto other airlines due to delays. Surprised with how decent they are. Both flights had roomy (though not very comfortable) seats excellent service on-board and arrived on time/early. Acceptable food on the PHL-FRA and even free wine - not that it's any good. IFE system is excellent on the A330s. Would fly again.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Johnston","United States","2013-07-24","Very frustrating experience with US Air when flying to Glasgow last week. Our traveling parties were meeting in PHL to connect to the same transatlantic flight. Both flights delayed due to weather but they go in to PHL at around the same time. Our flight then sat out on the tarmac for 1.5 hrs because they didn't have a gate for us. While we were stuck out there the captain kept saying all flights out were grounded so we would make our connections but that wasn't true as mine left leaving me stranded. Next flight waited for passengers to come in from a delayed flight. Why couldn't they do that for me? I finally made it to Glasgow the next day via London but missed the first day of vacation. On the way back our flight was delayed 2 hours due to maintenance and the next one was as well. On top of all this the staff were rude pushy and the flight attendants were surly the meals were gross and the TV sound did not work throughout so that was 7 hours with nothing to watch. They also kept running out of drinks and food by the time they reached our seats. If I can help it I will never fly US Air again!","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Karen DeShong","United States","2014-03-24","Milwaukee to Los Angeles March 16 2014 returned March 19 2014. Flight 5165. Flight 1273 missed this flight due to the above one being late next flight UA729. Return flight 1498 delayed and missed connecting flight 5438 rebooked to flight UA5425. Late flights and rude service. My flight leaving was late and missed connecting flight. On the return home my flight leaving and connecting flights were late. Flight attendant stands in aisle talking while we try to get off plane to make connecting flights. Captain had asked everyone to be seated unless you have a connecting flight.","","","Premium Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Bennett","Ireland","2014-03-24","I booked a return trip to Las Vegas via Dublin. On the return trip the seat in front of me was an emergency exit. The seat itself appeared to be broken when the passenger in this seat put the seat in the rest position the seat reclined back so far that the space left to me was extremely confined. When I asked the cabin crew if I was obliged to have this person sitting ""on top"" of me she stated he was allowed to put his seat back. As a result I sat for 6 hours approx with no reasonable space in front of me. I got no food as there was no room to let down my food tray.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Zahra Ghafari","United States","2013-07-24","Left LAX on Saturday to take my daughter to Providence. Flight delayed and we missed out connecting flight to providence was stranded in Philadelphia. They did not offer any help and just gave us new tickets to come back to airport next day. Sunday morning went to airport realizing that they had booked my 16 daughter on a different flight to DC! Ended up renting a car and driving. Went back to airport on Monday 7/22 to catch my flight to LAX. Flight from Providence was late again and I missed my connection again. Was re-routed to Phoenix and stayed on the plane for 3 hours for bad weather and missed the connection from Phoenix to LA. Stranded in Phoenix again and finally made it to Orange county airport on Tuesday.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Antony Sykes","United States","2013-07-21","Choice Seats aren't choice at all. We flew a 6pm to midnight flight from Philadelphia to Glasgow on 17 July 2013. We paid $99.00 each for ""Choice"" seats 24A and 24B. These were considered choice seats by the airline because they are Emergency Exit seats with the extra leg room. Unfortunately they are directly behind the lavatories. The cabin lights were dimmed we took out our blankets and pillows closed our eyes and someone opened the lavatory door flooding our seating area with glaring florescent light. Our plans for catching a nap were ruined.","","","Economy","","3.0","1.0","3.0","1.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Daniels","United States","2014-03-22","Both coming from and going to our destination the check in staff were very rude and difficult to work with. We've always been around 50 pounds for our checked bags sometimes a little over sometimes less and most airlines don't care as long as you're close enough. Not United - it's 50 lbs exactly or they won't take your bags. Their check in staff are normally pretty unhappy and rude. What makes it even more ridiculous is most people just shift the weight to their carry-ons - meaning the airplane is still carrying the exact same amount of weight.","","","Economy","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Marcos","United States","2014-03-19","I recently flew from SFO to Cancun and back. First off I had to pay for poor entertainment offered inflight when other airlines offer better entertainment for free. I mean I paid for movies that I can't even pause when I use the restroom (ridiculous). Secondly no food was served for this long flight. Even some chips or light snacks would have helped. Thirdly the seats were meh I have had better seats. It is a forgettable experience except for the bad parts like the entertainment system. If given the chance I will not fly United again.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Steve Ralls","United Kingdom","2013-07-21","Flew London to Philadelphia then on to Greensboro NC and return. Outbound the first leg was excellent. The connecting flight to PTI was delayed as there was no fuel in the aircraft then an engine failed on start up. The Captain kept us informed as the engineers tried to fix it and an hour later we boarded a replacement airframe. On the return there was an hour delay at Philadelphia due to the aircraft being ""too hot in the cabin"" as it had been sat in the sun all day but the staff kept us informed of progress. What I did appreciate was that the bags went straight through and were ready to collect straight away. There is always room for improvement but I think these guys should focus a bit more on the maintenance - get the aircraft ready earlier and make sure it is serviceable before the flight - not wait until everyone is at the gate waiting to board.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","I Hernandez","United States","2013-07-19","DFW to Phoenix 6/30/13. Then from Phoenix to San Diego because of fog problems the plane could not land so they re-routed us to Phoenix. During this time I had a connection flight leaving San Diego and my husband and I missed our connection flight leaving San Diego to Hawaii. I went to the Phoenix counter to just get a brush off and were told that another flight was leaving San Diego to Hawaii that day. By the time we arrived in San Diego that morning we had been left stranded. I will never take a flight to San Diego nor will I fly US Airways. They offered to fly us out 2 days later. I had to purchase a whole new ticket that night to get us to our destination.","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hunsa Punnapayak","Thailand","2014-03-19","UA838 BKK-NRT Biz class. Flight was packed. Wonder why UA would discontinue BKK with the planed loaded with passengers. Laid flat seat. Sat on the upper deck near the cockpit. UA Biz were pretty crowded. Food was mediocre. Breakfast choices were Thai noodle or omelette. Grilled sandwich prior to landing was delicious.","","","Business Class","","5.0","3.0","3.0","3.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hunsa Punnapayak","Thailand","2014-03-19","UA79 EWR-NRT Biz-First. This is a long haul flight about 14 hours on a Boeing Dreamliner with staggered seats. Would have been nice for privacy but unfortunately seated next to a guy who had cold and sneezed around most of the time. Mid flight snack placed in the galley was minimum. When I went there most were gone. Toilet was poorly stocked with only 1 liquid soap bottle. Flight crews were nice. Amenity kit came in a lousy tin can but it is said to be a collectible one.","","","First Class","","4.0","3.0","3.0","3.0","4.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Caroline Bonacci","United States","2013-07-17","Every time I book a flight I promise myself that I will not use US Airways again. Unfortunately they are the only airline that fly into Hilton Head Island so we are captive to them. Once again they have cancelled our flight from the island into Charlotte and we will not make our flight to Phoenix. The explanation given was ""weather"" in Charlotte. Doppler radar says 30% chance of rain in Charlotte during the time we would have been there. The only thing I hate worse than a cancelled flight is a blatant lie about the reason the flight was cancelled. No compensation given at all. Can't get out until tomorrow.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Austin","United Kingdom","2013-07-17","Dublin to Charlotte (5th July 13) Charlotte to Dublin (12th July 13). Disappointment at both flights but especially Dublin to Charlotte: 1) ran out of earphones so no entertainment for 8 hours. 2) one of the toilets out of order for full flight. 3) another toilet ran out of toilet paper. 4) hot breakfast ice cold. Return flight - my wife asked if we could upgrade but were told flight full. Expected to depart at 6.20pm but did not board until approx 7pm despite on-time advised. Made to sit on plane while we waited for passengers from another flight who had missed their flight to Paris - eventual departure 8pm. Some of these were put in first class although we had been told flight full with no upgrades!","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Willis","United Kingdom","2014-03-19","UA29 14/03/14. Friday evening departure from Newark and the airport was busy however the check in and bag drop facility was well organised so wasn't queuing long. Onboard the flight the 777 was full so it did feel quite claustrophobic the seats were not very comfortable but the legroom was ample. The flight only took 6 hours 15 minutes but the cabin crew were friendly and worked really hard and managed the meal service and two drinks runs before turning the lights off. Breakfast was served an hour and half before landing and consisted of a warm croissant and a small fruit salad. The flight landed ahead of schedule in to Heathrow and I was again fairly impressed with United.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hunsa Punnapayak","Thailand","2014-03-19","UA 468 SFO-PHX First Class. UA 1265 PHX-EWR First class. Typical domestic UA first which is nothing more than a bigger seat and free food. Ordered SW Chicken salad but got tasty beef with noodle instead. First class fare is not reasonable. If purchased separately way too expensive for what you get.","","","First Class","","4.0","3.0","3.0","3.0","2.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Reed","United States","2013-07-14","Have always traveled using U.S. Airways usually from Charlotte NC to NYC. Last year entrusted them with our 16 year old traveling alone to Paris for a month. This year we traveled as a family to Paris and will be using them again in August as they now have a direct flight from Charlotte NC to Dublin Ireland. Have never had any trouble with this airline. Luckily no bad weather so flights have always been on time. My only complaint is on domestic flights they let people with huge carry-on luggage board and they fill up the available overhead spaced. I have had to check my regulation size carry on bag on a couple of occasions for lack of room. They don't seem to care what size your carry on bag is. Also food is awful but this is probably true of most airlines. Staff have always been friendly and helpful.","","","Economy","","10.0","4.0","4.0","1.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Ramos","United States","2013-07-10","Two days trying to get from LGA to MEM through DC. Flight from DC to Memphis was delayed 2 hrs then they put us on the plane and after 2 hrs seated they cancelled the fight. Trying to get back to NY after 2 hours inside the plane they cancel again. They put me on another flight to NY which finally left after another additional 2 hrs delay. Next day: try to get to Memphis again LGA-CLT ok but the second flight CLT-MEM was 2 hrs delayed again. Staff unhelpful and rude. Will never use their service again.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hunsa Punnapayak","Thailand","2014-03-19","UA838 NRT-SFO Biz class. This is a long haul flight with amenity bag. Japanese food selection was Okay. Mid flight snack was placed quietly in a galley. Good thing was the arrival lounge at the SFO to freshen up and shower after landing. This lounge closed at noon and quite difficult to locate. It is on a lower level on the way to terminal 3 if you walk from the international terminal. Info desk did not know about the UA arrival lounge.","","","Business Class","","5.0","3.0","3.0","3.0","4.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Hunsa Punnapayak","Thailand","2014-03-19","UA 837 NRT-BKK Biz. Sat on the upper deck to avoid the large Biz crowd. Flight was so packed. Hope UA consider to continue its operation to BKK again in the near future. Food was mediocre with beef steak. Japanese crews were polite and nice.","","","Business Class","","4.0","3.0","3.0","3.0","4.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Ramaswamy","India","2013-07-07","PHL-SDF and SDF-PHL. Flights were on time on both occasions. Comfortable flight and we had a pleasant crew member both ways. US Airways operates small aircraft on this sector so the interiors were cramped but overall good experience considering that this was one of the few direct flights between PHL and SDF and the flight duration's were just over an hour and half each.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","V Ladhani","Germany","2013-07-04","EWR-PHL-FRA: Ground staff on EWR were friendly and made efforts to put me on an earlier flight as the original flight to PHL was delayed. PHL-FRA was a brand new Airbus 330 in fact only 4 weeks old so the aircraft itself was in order except the staff. Apart from one crew member all others were rude and any request from passengers seemed like bother. Apart from surly crew drinks were available for free except alcohol and food was just awful. On positive note the AVOD has good selection and soft drinks available in gallery. I would avoid US Airways because of the attitude of crew and bad food.","","","Economy","","4.0","3.0","2.0","3.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Schaefer Betsy","Canada","2014-03-18","March 12th 2014 flight UA200 was okay but we landed in Houston an hour late and were told our connecting flight UA5189 was cancelled. We were at Terminal B and at this point the service provided by United Airline Airport staff was very poor. Instead of providing us with a direct flight to Toronto we were put on 2 connecting flights these were delayed repeatedly until they were cancelled. We finally asked after waiting for 2 hours if there were any other flights to get home. We were put on an Air Canada flight to Toronto leaving at 2pm but told to go to terminal D to secure our seats and boarding passes but then were told to go to another Terminal and eventually found out this flight was leaving on March 13th a day later not 2pm on March 12th. Finally we went to counter 1 where a staff member helped fly us back to Toronto. We unfortunately had a 2nd overnight flight and although we left Honolulu on March 11th at 7pm we only landed into Toronto 6.45am Thur March 14th. The only saving grace was Air Canada offered free movies. We flew UA1715 and UA219 March 4 2014. Very long uncomfortable flight-no entertainment unless you paid. Very poor experience.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Willis","United Kingdom","2014-03-18","UA28 9/3/14. Noticed online that aircraft had been changed from 777 to a 767-400 which wasn't an issue as the 400s have AVOD entertainment similar to 777 and are far superior in comfort than the older 767-300. The service on this flight was good after the food service there was plenty of drinks runs and the cabin crew were happy to oblige when you went to galley for more. I only purchased one alcoholic drink on this flight as united charge $7 for a beer which in my view is a bit steep for a long haul flight but typical of an American carrier. Having flown with united before I knew what to expect and I wasn't disappointed and most importantly I got from a to b at a reasonable price.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Riccolo","United States","2013-07-04","Flight from Charlottesville VA to Chicago cancelled due to mechanical issues. Put on a flight the next day and given the worst seats on the plane even though there were seats available for a $25 up charge. Given the run- around. Talked to 5 different people and everyone said someone else should be able to do it. Never again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","V Ladhani","Germany","2013-07-03","FRA-EWR: Outbound flight was old Boeing 737 instead of Airbus A330. Ground staff at FRA are friendly. Once boarded the flight was delayed 35 mins and information given by captain. It was all aged male crew. The crew were polite and friendly enough to cater most of the needs. The big change I experienced that drinks were unlimited compared to past where you had to buy drinks. Crew made about 3 to 4 rounds for drinks and later only seen during breakfast round. Being an old aircraft there were no personal TV but they played three different movies on those ceiling attached TV's. They also loaded my requested meal which was compared to none but trash. All in all experience could have been much better if they provide Airbus aircraft.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Mahoney","United States","2013-07-02","Flight from Charlotte to Rome June 20. Rude crew no manners 6 staff frowned and looked like we were bothering them by simply being there. No hello no you're welcome just gruff minimal words. Not one crew member said 'thank you for flying with us"" etc as we disembarked. Just stood there watching all the passengers leave the plane. Return trip was July 1 2013 - service was just as bad. We went through Philly and had same negative and rude treatment on the ground. They cancelled our Philly - Hartford flight. We had to wait over 5 hours for our connection. One person only on the entire Rome - Philadelphia flight said thank you and was pleasant. On a positive note the crew from Philadelphia to Hartford were very nice.","","","Economy","","1.0","4.0","1.0","3.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Rosen","United States","2014-03-18","March 8th 2014 myself and 6 family members and friends were scheduled to fly at 3.15pm from Punta Cana to Newark. Of course the usual 45 minute delay in boarding was to be expected but by the time we got onto the tarmac and boarded the plane there was additional 2 hour delay. Finally by 9pm 6 hours after we were supposed to depart we were told the flight was canceled and would be rebooked the following day on flight 1762 at 2.20pm. Back through customs back to pickup up our luggage and then most of the passengers went onto a bus to a hotel to be returned the next day where the process was started again. 2 more hours to repeat check-in of luggage security and immigration. To add insult to injury United canceled another scheduled flight on Sunday and stranded 200 other customers so we could fly out. Boarding in the 90-degree heat they revealed to us that there were new mechanical problems with the replacement plane. They delivered us back to the terminal where we sat like cattle again without any information at all. This was by far the worst travel experience I have had in 40 years of traveling. United airlines gave only an empty apology by text message on our arrival in Newark referring us to a website to claim a minor token gift which could never compensate us for disastrously poor customer service. The 2 lost luggage bags that arrived 24 hours after we arrived in Punta Cana the week before seemed almost trivial in comparison. What a shame!","","","Economy","","1.0","3.0","5.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Graubard","United States","2014-03-17","YQB-ORD on 13 March. One reason for such low rankings is that I never actually ended up on a UA plane. Scheduled to fly out on the non-stop from Quebec City to O'Hare at 8am. The day before UA emails me that the flight is cancelled and they put me on a flight at 11.50am via EWR. Nope - not on United. Online showed the plane from EWR on-time into YQB but it never landed. Around 11.30 am the departure board shows a 3 hour delay for departure. There is not a single UA rep at the gate - and no one ever shows up to tell people what is going on. The pilots and flight attendant who are to work the trip to EWR didn't have any idea and were embarrassed that one heard it was a mechanical problem while the other heard it was weather. Every other airline into YQB was operating on-time or with 10-15 min delays due to snow in Quebec - all but United. I spent over an hour on the phone with my corporate travel trying to get on another flight - the first United agent wouldn't help my travel agent so she called back and got someone else willing to help. I ended up on Air Canada to YUL and then to ORD. Air Canada was fantastic! United - what is wrong with you? I never say never but unless it is mandated I fly on UA I won't do it. I was Platinum with them last year and Gold this year but I'll stick with American or Air Canada.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","A Shannon","United States","2013-07-01","Will never fly with US Airways again. Everyone boarded and was kept on flight for an hour due to maintenance problems. Temperature in Phoenix while stuck on the flight was over 100 degrees. We were kept waiting on the flight for an hour. Water was brought around but it was poured into cups. We were not given full bottles. Turns out there was an issue with a window. Flight was delayed an hour then a couple more hours. Currently flight is pushed back to 6 pm with an original 10.45am departure time.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Brian Bongard","United States","2013-07-01","Wilmington NC to Philadelphia and Philadelphia to Burlington Vermont. First flight delayed for 'maintenance' a couple of hours then finally canceled. Then booked on evening flight at 7.40pm. That flight canceled due to weather. Finally I took a flight the next morning at 6.40 arrived to my destination a day late. My return trip scheduled for 5.40 pm but there was a delay. Counter personnel could not give straight answers or decent advise. No other flights had to pay out for a hotel room that's not covered due to weather cancellation. Got an email confirmation on a 6.50am flight the next day I showed up to the counter and they did not have me on that flight. Now I'm booked on a 7.50 flight to Washington DC and a 1.50 flight home. I will make US Airways my last choice.","","","First Class","","","3.0","3.0","0.0","0.0","","","0.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Lewis","United States","2014-03-17","UA5713 New York City NY - New York-LaGuardia (LGA) to Washington DC - Washington-Dulles (IAD) on 3/13/14. The new round of checks on size of carry on is being handled in a way that has convinced me that I should never fly United again. While my bag was not over the size the agents take joy in making you size it and have the ""got you"" attitude. I am convinced the lack of space in carry on bins will no longer be a problem because any business traveler or preferred customer will have enough sense to fly with another airline. It is amazing how far United will go to alienate it's good customers.","","","Economy","","1.0","3.0","1.0","1.0","4.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michael Fenn","United Kingdom","2014-03-17","Birmingham (BHX) to West Palm Beach (PBI) via Newark (EWR) Business Class. Outbound 25 Feb Inbound 10/11 Mar. Reading some of the reviews about United it would seem to be an airline to avoid however as it flies from my local airport I am more than happy to fly with them. The flights listed above all departed on time or within 10 minutes of schedule all arrived early allowing for hassle free connections. The service by both check in staff and onboard staff was perfect a lot of passenger complaints for this airline relate to staff attitudes well the attitude question works both ways some passengers are downright rude to check in and cabin crew. I have one or two gripes about the flights I am amazed at what is allowed on board as hand luggage are these people so important that saving a few minutes by missing baggage reclaim is of paramount importance to them. The entertainment system was not fully functional on the international legs. All in all the whole experience was a pleasant one I would recommend this airline for people in the West Midlands flying to the US albeit travelling in Business makes a difference but the premium economy and economy cabin looked to be ok as well.","","","Business Class","","10.0","5.0","5.0","4.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","L Hernandez","United States","2013-07-01","6/16/13. Flew from San Francisco CA to Cancun MX via Phoenix. You have to check in your self they don't have a counter person to help you with check in at least not at San Francisco. I was traveling with my family total of 7 3 adults and 4 Kids it was not easy at all. US airways employee's were rude and not very helpful. If you want a snack you need to pay for it all they offered on a 5 hours flight was coffee and water. Will never use this airline again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Shirley Ahart","United States","2013-06-30","LAX to Rome via Philly. The trip there went smoothly but there was weather coming home which delayed our flight. However we had a 3 hour lay over in Philly and arrived with 2 hours to make the connecting flight. When we presented our boarding passes we were told that our seats were cancelled as they didn't think we would make the flight. I was traveling with my elderly mother so I insisted that they get us on that flight. In the end they found seats for most of us but I had to sit separately from my mother and kids. To add insult to injury some people did not get on the flight although there were still empty seats. They cancelled our seats and put us all through turmoil for nothing. Our gate was also changed with no notice and at one point they had 3 flights waiting in one boarding area. No organization and I have flown with them for the last time.","","","Economy","","3.0","4.0","3.0","4.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Kunkel","United States","2014-03-17","On return flight to Denver plane waits for 15 minutes at DIA as ground crew is on break and between shifts even though docking space is open and available for our plane. The one checked bag I had on a direct flight from Calgary did not make the plane even though I arrived for check in at Calgary in plenty of time. As this was a small United plane it was oversold. With so many carry ons checked in below I and multiple other passengers had their luggage shifted to another plane. After waiting at the baggage carousel for 30 plus minutes all 3 lost baggage claim stations at DIA were unattended on a Sunday afternoon for over 30 minutes. When staff finally sashayed out the baggage reps stood for several minutes behind their computers talking to no one. The last 6 United flights in the past year that I and my family have taken have all resulted in some form of delays lost luggage or rude staff. I did not receive my luggage until 50 hours after my flight landed.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Metts","United States","2014-03-17","Flew SLC to ORD then ORD to DCA both flights were great. The crew on both were very friendly and professional. We arrived early on both flights. I was in economy plus so plenty of leg room. Direct tv was available on ORD to DCA leg. I have flown a few of the discount airlines lately and was reminded how nice it is to fly United. Great trip!","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Linda DeBrito","United States","2013-06-26","Every flight I had scheduled had a major problem. Flight from Harrisburg to Philadelphia was immediately declared as 1 hour delay. While waiting we were told that we would be on time and they boarded us after several passengers had already been deferred to other flights. We sat on the plane for 25 minutes. Pilot notified that we would be leaving. Pilot then asked all of us to leave the plane again. We left the plane and returned to waiting area. While waiting for information regarding our flight to Philadelphia I was called to redirect my flight from Harrisburg to Charlotte NC to Sacramento. I would be arriving 2 hours later than my original schedule. (Previously 8.45 now 10.45). We finally arrived in Sacramento and when arriving at gate the pilot found another US Airline in our arrival gate. We sat for 20 minutes. We sat for at least 20 minutes waiting for availability of a gate for our plane to arrive. I got home at midnight originally would have arrived by 9.45. I was called to desk and transferred to a flight to Charlotte NC. I was to arrive at my original destination Sacramento over 2 hours later than my original flights.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Jac","United States","2013-06-24","Cleveland to Fort Walton Beach via Charlotte. Both flights delayed. Once we boarded the second flight we sat on the runway for 45 minutes while mechanics changed a tyre. Coming back I flew Pensacola to Cleveland via Charlotte. Actually got in early to Charlotte around 5pm but found out that another US Airways plane took our gate so sat on the runway for 40 minutes. Connecting flight to Cleveland departed at 5.50. Needing to get off the plane I asked the flight attendant how much longer because I was going to miss my flight. She said they have no control over missed flights. Very rude and not accommodating at all! Once I finally got off the plane at 5.40pm I ran though the airport to make my flight to Cleveland. With 20 seconds to spare we made it. But I will never be flying US Airways again!","","","Economy","","","2.0","2.0","3.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","F Groh","United States","2013-06-24","Flew First Class from PHX to EWR round trip. Outgoing flight weather delayed 3 hrs (not their fault). Food inedible and served cold. Unbelievable for First Class. No entertainment no headphones etc. Not a quiet flight either since the 2 attendants sitting nearby in the jump seats were chattering for the entire flight when not serving. Return flight food slightly edible similar to coach several years ago. Gate agent failed to flag luggage as First Class so it was delivered last. Very bad experience especially coming off a First Class flight on Hawaiian Air which was very pleasant.","","","First Class","","","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R de Haan","Canada","2014-03-17","Travelled to Mexico with a family of 5. United changed our flight to Mexico at the last minute causing our arrival to be over an hour later almost negating our travel to our resort. The morning of our return I received email confirmation indicating that our connecting flight from Newark to Syracuse was cancelled. During several hours of trying to reach them and receive a new flight to get home we were finally told that we would have to stay in Newark until the next available flight. Our flight from Cancun to Newark we wanted the inflight entertainment and wanted to pay for 3 screens. Between the armrest functions not working or the unit not recognizing cards we were only able to get one screen to work. My seat was actually broken and kept reclining back on its own. When we arrived in Newark on Wed March 12 2014 we were advised that we would be able to come to that airport to standby over the next few days in order to get one or two out at a time. We are a family of 5 with two daughters. We then were told that we could fly out on the 17th of March 5 nights later at our own expense. The cancellation 13 hours before was apparently for weather but when we landed the weather was a little bit of rain. We ended up renting a vehicle one way to Syracuse from National and a 4 hour drive later we were in Syracuse. I have flown United before without issue and were extremely disappointed with the airline on this trip. I will not be flying United next vacation that is for sure.","","","Economy","","3.0","1.0","3.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Harig","United States","2014-03-17","Flew VIE-FRA-IAD on 5 Jan 14 all economy. First leg was on LH1237 on a A321 second leg UA933 on a B777. Was prepared for a steerage experience on UA but felt the economy seat was surprisingly comfortable and the dinner ok as well. However there was a charge for wine/beer on this international flight of 9 hrs. I contrast this with the LH flight from VIE: complimentary sandwich and complementary wine/beer on a 90 min. flight! Try getting that on a US domestic flight!","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","R Stanton","United States","2013-06-21","St. Louis to Orlando via Charlotte. First flight left late and they made no effort to hold our connecting flight (on the same carrier). Provided no information on gate changes and we missed our meetings. Got up at 3am only to end cooling our heels in Charlotte all day. Will never book with them again.","","","Economy","","","0.0","3.0","0.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Gamman","United States","2013-06-19","London-Charlotte connecting Charlotte-San Francisco. As others have said Envoy service LHR-Charlotte was fine. Bad things happened once we arrived in Charlotte. Plane sat on tarmac for 30 minutes in queue. Then a large storm arrived as plane had not departed on time we were caught in the storm. Sat on tarmac for nearly 2 hours. Pilot told us every 15 minutes that ""Plane returning to gate for hail inspection"". Once parked at gate after 2 hrs pilot told us: ""Leave plane if you want just take boarding pass"". We followed this advice. After 15 minutes in terminal called airline to ask if we could rebook given uncertainty and they said BTW the flight is cancelled. Gate staff would not let us back on plane to collect carry-on's. We re-booked on another flight. We were told it would depart from Gate 15 then Gate 8 then Gate 15 then back to Gate 8. Flight finally left 2 hours late. None of our bags arrived even though airline had 2 hours to transfer to new flight and we were assured this would occur. Waited in long line at 1am to file lost baggage report. Our last flight with this airline. Food on domestic legs inedible no inflight entertainment.","","","First Class","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Jill Milligan","United States","2013-06-19","It started badly when we arrived at the airport to discover that US Airways had separated my husband and me from each other - for an international flight. The ticket agent was rude and inflexible. It culminated on the return trip where we were again separated. The TV/video system does not respond to touch and in order to make something happen you practically have to pound on the screen - obviously affecting the person sitting in the seat in front of you. The restrooms were filthy. Our flight was canceled from PHL to IND because of weather and the agents rescheduling us were rude. We were re-scheduled for a flight 12 hours later which turned out to be the best scenario for our group (43 of us). Most of us had luggage that did not make it until the next day. I truly do not know how US Airways continues to operate with customer service being so poor.","","","Economy","","1.0","3.0","1.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Joe Mosman","United States","2014-03-14","I flew to Nashville via a connection in Houston. The first flight a 60 seater was overbooked by 7! The gate agent was totally overwhelmed. When I said I might ""volunteer"" to give up my seat she asked what the code for Nashville is. Agent came on and off the plane a dozen times before we finally left 15 minutes late. Return flight from Nashville to Houston was cancelled and the robot computer rebooked my for 5.40am the next morning. All flights on original travel date were overbooked. Got to Nashville Airport and half of UA's Expressjet flights were cancelled or delayed. Every gate had the wrong flight posted and they reshuffled right before departure. Aircraft taxied for 15 minutes then sat on the runway for 20 minutes. Not one word from the cockpit. Upon arrival in Houston we sat for 10 minutes until someone showed up to pull up the boarding bridge.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Michele Laplante","Canada","2014-03-13","We had a connecting flight from Chicago to Montreal at 7.30pm and boarding time was at 7.00pm. Got to the airport 2 hours before our flight and decided to get a bite to eat in the terminal but first we checked the screens and our flight was on time. Left the restaurant 30 mins before boarding when we go to the flight screens we had seen that it said cancelled we did not understand why? Told that the crew had not shown up and that there were no other flights available meaning we were stuck in Chicago until the next morning. 5am wake up to catch the new flight they had scheduled us on. Got to the agent at our gate and saw the agents panicking told it would take 30 minutes to get the problem sorted. To top it off my father booked a first class seat the plane did not have a first class so he asked for an exit row seat however they wanted to charge him almost 40$ when he had already had a first class seat to begin with.","","","First Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Y Bacote","United States","2013-06-19","If you are disabled don't fly US Airways. I made the mistake of booking a non direct flight instead of a non-stop flight. Flight delayed over an hour in Philadelphia. I sat on the plane for an hour unable to leave to get some food as the transporter had already left. The flight attendant did offer me some water apple juice chips and salsa free of charge. Flight left Boston at 11.30 and did not leave Philadelphia until 3 or later. When we finally arrived in Atlanta after 5.” Unfortunately the wheelchair service was terrible. Very disappointed!","","","Economy","","","3.0","2.0","3.0","0.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Helen Chambers","United States","2013-06-19","Flew in from Frankfurt connecting in Philadelphia had a first class ticket with my husband went to the lounge problems getting in then waited 4 plus hours for flight to San Diego. Went to the gate and there seemed to be a problem they announced that they were having personnel issues waiting for a crew member to arrive - this was at 8pm (flight to leave at 8.25pm). Flight then cancelled and we were told to get a hotel and rescheduled the flight next day at 6pm no first class and had to pay $250 out of pocket to stay overnight. Next flight awful flight attendants rude sour. Will never fly US air again!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Felton","United States","2014-03-12","Booked a flight in December 2013 for a trip to Palm Springs in March 2014 - at that time had seat assignment - little did I know that booking in advance does not guarantee you a seat on the flight - they over booked the flight and I was bumped off my 7 am flight and spent 15 hours in San Fran airport compliments of United Airlines. Waited all day to get on a standby flight (7 that went through that day all over booked) - would have been bumped from the 11 pm flight they rescheduled me on (after bumping me in the am) had I not checked to make sure I was ""guaranteed"" on the flight. Make sure that when you check in your ticket has a seat assignment - if it says ""see agent"" make sure you go early and hopefully get it taken care off - What a terrible disregard for peoples time from United. Feel bad for the ticket agents who I watched all day get yelled at by others who were bumped unwillingly!","","","Economy","","1.0","2.0","3.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Ravindra","United States","2014-03-12","Possibly the worst airline to fly internationally. Such a shame compared to other European and Asian airlines. Traveled on the ORD-MUN. Flight was delayed due to leakage in cargo. Apparently they found it after every one boarded the plane. Planes are ageing. Entertainment system kept rebooting automatically. Each reboot taking 5 minutes. Service was pathetic. FA's never tried to help. Beverage rounds were few and in between. Overall has been a very bad experience whenever I have flown United. Avoid it like plague.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ashley Harris","United States","2013-06-13","Kansas City to Seattle with a stop in Phoenix. On the day of my flight I got ready went to the airport and was helped by a lovely woman at the check in counter had no problems checking in my 2 bags and then went to wait for the plane. It was on time and ready to go had no issues with my carry on luggage and had a pleasant flight to Phoenix the staff member doing the intercom system was even showing us interesting things that were outside the window. Plane in Phoenix was on time as well the staff onboard were courteous and fun. My bags arrived to Seattle.","","","Economy","","10.0","3.0","5.0","2.0","0.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","N Filchev","United States","2013-06-13","Flight ZRH-PHL on a 767. As noted in other comments those planes are very old with no individual in-flight entertainment modules in Economy class. The overhead monitors are just a few so unless you are seated close to them you need to have very good eyes to see what's going on selection of movies was pathetic. I am 6'3' but the seats were actually rather comfortable and roomy albeit worn out. Only complimentary alcohol is wine (from a carton?). Crew was polite although certain members did have a bit of an attitude. Overall US Airways will get you to your destination (often cheaply) which is what matters for most passengers.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Brian Reilly","United States","2014-03-12","I am forced to fly by United Airlines from were I live because they are the only airline at my local airport. I haven't flown them on an international flight since the late 90's. It was a bad experience then my latest trip was even worse. If you're looking for bad seats bad meals people who hate their jobs then this is your airline. They charged me an extra fee of $100 (USD) for my extra check in bag. I had to pay high prices for any drinks with alcohol on an International flight. They flew us home (9 hour transpacific flight from Tokyo) with a fixed cabin TV screen. No power outlet for electronics and flight attendants that made you afraid to ask for a drink of water.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Divyanshu Soni","United States","2014-03-11","I had the worst experience with this airline. I frequently fly between Hartford and Columbus. All flights out of Columbus and Hartford have a very poor on-time percentage around 40%. My return flight had been boarded with a broken air plane which led to everyone de-boarding and boarding a second plane. In return many people on the plane missed their connecting flights from the delay and had to be rebooked and stay at a hotel overnight including myself. My morning flight the next day had a delay that cost be a full business day at work. This is just one of many times I have had trouble with this airline I will not be flying again.","","","Economy","","3.0","1.0","4.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Brendan McGuinness","Ireland","2013-06-11","I've just come back from a 2 week trip to the US from Ireland. I bought return flights to Boston with a connection through Philadelphia. On arrival in Philadelphia (which is a hub for US Airways seemingly) our connection was cancelled with no notice to passengers waiting at the gate. 20 mins after the flight was due to go the sign above the gate was still saying 'On Time'. We were told initially that all other flights were booked out that evening except for another 6 hours later which had no guarantee's of leaving. Eventually exhausted we agreed to layover for the night in a nearby hotel on US Airways expense. We flew the next days 18 hrs late. On our return flight via Philadelphia we were delayed on the runway 2 hours in Boston and arrived in Philadelphia 5 mins before our connection was to leave. They never held back the flight even though a substantial number of flights from Boston that evening had a large number of people travelling on that flight. Again we had to layover for the night. It was 24 hrs later before we flew out. Amongst all of this mayhem we came across the most rudest uncaring and incompetent Customer representatives I've come across. I will never fly with this airline again.","","","Economy","","","1.0","1.0","2.0","2.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","V Bland","United States","2013-06-11","Quebec City to Philadelphia. The plane was late so several customers had to be rescheduled. It took 1 hour and 45 minutes to check in 17 customers. The ticket agents were steadily working but it seemed the system for that airport was either antiquated or they had difficulty receiving/sending current information. Not sure if the fault was with poorly trained agents or a lousy system but the wait time was inexcusable. Then once we (finally) got on the plane we were delayed another 20 minutes while the baggage handlers arranged and rearranged the luggage in the storage area below the cabin. That extra 20 minutes caused us to miss our connecting flight. Not a good experience.","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","0.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Scott Houff","United States","2014-03-11","Returning to Michigan from Waikiki we got to Chicago where we found out that the plane to Detroit was cancelled. When we went to the service desk they acted like they did not care told that we could be put on stand by until the next open flight in 3 days had a seat. Their customer service was rude and uncaring. Luckily our travel agent called American Airlines and got us a flight in one hour.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Skees","Australia","2014-03-10","Flew United SYD-SFO in Economy Plus. Paid $200 for exit row seat so unlimited legroom. Staff business like but not rude. Soft drinks offered soon after takeoff. Dinner was basic but that was actually welcome - steamed chicken 4 slightly shrivelled chips veg tiny Apple pie drinks offered again. Water was offered twice during overnight and a midnight ham roll and Tim Tam for those awake. Breakfast was omelette and barely recognisable sausage. IFE was shared screens but I used iPad. Overall not as unpleasant as I had feared.","","","Premium Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Qiangju Xiao","United States","2013-06-10","Flight from Boston to Charlotte delayed for weather a lot of passengers had a tight connection time. The staff made no effort for suggesting passengers who need connection to deboard first in order to catch the next flight. Had to spend a whole night waiting for the flight the next morning.","","","Economy","","2.0","3.0","2.0","3.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Colon","United States","2013-06-09","Sky Harbor Phoenix to DFW this past Thursday. Flight crew were rude to passengers. We board the plane and taxi to the runway. After 20 minutes the pilot announces that due to electrical malfunctions we would be returning to the gate to allow maintenance onboard. This seemed understandable. Once we returned to the gate they opened the plane doors. After 15 minutes both pilots exited the plane. I took this opportunity to grab my cell phone to send a text message to my husband who would be picking me up. A flight attendant immediately turned and yelled at me and said that I was not allowed to have my cell phone on. I am a frequent business traveler and even have a flight scheduled for week after next. I am cancelling the flight perfectly willing to pay a cancellation fee and I will never fly this airline again.","","","Business Class","","","3.0","1.0","2.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Eve Law","United States","2014-03-10","Flight from Midland to Salt Lake City was great. Both planes were small but that was fine. The crew were great and the reason I purchased the tickets was because it was the fastest flight. The layover was short and it was easy to find my next gate. We left and arrived on time. On my way back however totally different! I had a 6.20 flight and arrived at the airport at 4.30. The line for United Airlines was so long it extended the length of the terminal and out of the door. I stood in line for 1 hour and 20 minutes! No information given and the line did not move very quickly at all. Finally at 6 am a woman working for United started walking down the line asking if anyone was going on the 6.20 flight to IAH. Over 30 people left the line to stand in yet another line for an additional 10 minutes. No explanation was offered no apologies given. We were rushed through first class passenger line of security and I boarded the plane at 6:15 am. The plane was half full because everyone was still waiting in line. Our flight left at 6.45 because we had to wait on all the other passengers. The pilot did his best to make up time in the air and I made in time to make my connecting flight. I still have no idea what happened in SLC it seemed to me like a lot of laziness and poor customer service.","","","Economy","","3.0","2.0","1.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gibson Ken","United Kingdom","2014-03-10","Flew Dublin - Newark - Washington Dulles on 6th March on a B757 and then a D8. The cross Atlantic flight was fine on time reasonable seat good choice of movies etc. but the food was very poor - potatoes hard as was the bread no choice - it was meat or meat. On the hop from Newark to Dulles I was surprised how noisy it was though I was close to the engines. United seem to call people forward now by group number as printed on there boarding pass as opposed to seat number blocks. Not sure it helps and fail to see the logic of filling from the front back - getting the people at the back in first means less blocked aisles.","","","Economy","","7.0","4.0","4.0","1.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","S Chang","United States","2013-06-06","Flew from JFK-CLT-LGA. First flight was good overall except baggage was very slow to be returned. Return flight flight attendants seemed a bit clueless and my tray table was broken (it was an older aircraft but still.) Not a bad airline but not my first choice in any scenario.","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","0.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","O Ilori","Ireland","2013-06-06","The flight from check in to the actual flight experience was good the seats where okay the crew were polite served drinks respond quickly to needs. Boarding was fast from Charlotte to Houston return flight was lovely and the crew were excellent. The inflght entertainment is rubbish so come with your ipad loaded with music or movies. 757-200 are old planes used for the Dublin-Charlotte route apart from that I will use them for the right price.","","","Economy","","8.0","5.0","4.0","4.0","1.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","F Plowman","United States","2013-06-04","US Airways called me about 5 minutes before I was going to get to the airport for PHL-SDF flight. Told that my flight was canceled. They offered my wife and I tickets to Indianapolis but no connecting flight to Louisville. The next flight was 21.30 (9 hours after the original to SDF). Flight was 45 minutes late taking off. Gates changed 3 times without notice given to passengers and departure board was not updated.","","","Economy","","2.0","4.0","1.0","3.0","0.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","I Ishak","United States","2014-03-07","It has taken me in excess of an hour to resolve what should be a simple matter on the phone with their customer service flights are always late (which I understand is not always the airline's fault but most of my late flights result from insufficient crew which they can do something about). The coach cabin is a mess and even first class which I usually take is sub par. Last time I flew first class they gave me a hard time when I asked for milk for my toddler children! Not to mention that they ran out of food. I already had low expectations for them but I did not expect to bring my own food to first class. Avoid at all costs.","","","First Class","","1.0","2.0","1.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Nishihira","United States","2014-03-07","NRT-BKK. Uneventful trip on a route about to be abandoned by United. Surprising considering the 747 was packed to the brim. Boarding was chaotic and those of us in business class had no idea where to line up to board. Nice hard product but uninspiring service and meal. Overworked flight attendant working business class in the dome got the job done though. Pilot had Channel 9 (air traffic control) activated which is one of the nice features that only United can claim. The RCC lounge at NRT has much to be desired - hands down had the worst cappuccino in my life there.","","","Business Class","","6.0","5.0","3.0","2.0","3.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Ken Agar","United Kingdom","2013-06-04","LHR-CLT-SRQ-CLT-LAS. Envoy class LHR-CLT on A330-300 very good. Full flight in both classes. Boarded on time but delayed takeoff due to congestion arrival CLT on time. Seats comfortable with a good view out of the windows in row A on a 1x2x1 configuration. Food very good and unusual for me ate all courses offered. Inflight snack bar available. Staff friendly and helpful. Charlotte airport excellent for USA arrival through immigration customs bags onto SRQ and in the lounge within 40 minutes. A lot better than LAX at 3 hours plus. CLT-Sarasota and back on US Express both on time and again good crew. Ground staff also very helpful. CLT-Las Vegas on an A321 again full flight no entertainment but food OK again. Only mentioned the credit cards on this flight but not too pushy. Priority bags delivered first on all flights. Overall a very good experience to counter all the negative ones.","","","Business Class","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Paul Reddy","United Kingdom","2013-06-03","MAN-PHL-LAS on 8th May and SFO-PHL-MAN on 26th May. Transatlantic legs in A330 much better than domestic segments by A320 within the USA. Food onboard in long haul fine served a glass of wine for free if requested which is an improvement. Breakfast tasty if only lacking in quantity. On 5 hour domestic flights only water and 1 non alcoholic drink served plus coffee/snack on outbound. Effectively operates a no frills model domestically even if you travel on a transatlantic ticket. They should issue free vouchers at least for people travelling long haul although no charge for checked bags on such ticket. AVOD installed on transatlantic temperamental but did work and headsets now free. Would not pay a premium to fly this carrier but as price paid for an open jaw return significantly lower than more premium carrier options was worth doing. All check in queues quite short made to use self service at SFO but system could not find our reservation and had to see agent anyway. Some staff are good at their jobs others going through the motions particularly on domestic leg. This is an average airline nothing special but if schedules and pricing acceptable would use again.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Res","United States","2014-03-07","Flew from Newark to Denver where United decided without any form of communication to hold 2 of our bags to arrive with the next flight to Denver 3 hours later. After arriving in Denver we waited at the baggage carousel for nearly an hour until we were fully convinced 2 of our bags did not make the flight. Throughout the night we tried calling different customer service numbers of United and could not get a straightforward answer. 20 hours later our bags reached us. On our flight back from Denver to Newark the entire flight was boarded seat belts fastened welcomed by the pilot until another announcement from the pilot came on and I quote ""there is a small problem. Should be a quick fix that will take best case 30 minutes"". 10 minutes later we are told to deboard the plane because this ""quick fix problem"" has caused the plane to be completely out of service. As we all deboard our entire flight is told to go to one customer service desk with 4 representatives. Nearly an hour later we finally get up to the representatives and all I hear is a potential flight to Houston reboard the out-of-commission plane at 3.30 or wait until tomorrow. Save yourselves the trouble and aggravation and never fly United Airlines!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Glenn Turnley","Australia","2014-03-06","LAX-JFK and return. Never flew United previously so after reading many reviews had lowered my expectations. I thought it was pretty good. I paid extra for more legroom which was well worth the money. Cabin crew came through the cabin regularly offering water or juice on the JFK-LAX leg in particular. The seats are more comfortable than Qantas economy and likewise the entertainment was a bit better also. My biggest complaint is the amount of luggage/baggage United allow passengers to drag onto the plane. If you are Group 5 (aisle seats) and the last to board all the bins are full of people's stuff from seats away! Even a pre-boarding offer to check wheelie bags for free due to a full flight was met with disinterest. It really is one area needing tightening up.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Montgomery","United States","2013-05-28","US airways cancelled my first flight from Boston to Philadelphia (connecting in Philly to go to Richmond) while I was on my way to the airport. When they gave me my new flight the next day they did not put my brother and I next to each other when our seats were together on the original flight (seats next to each other were available on the flight). When we made it to Philadelphia the next day they cancelled our flight to Richmond and had to schedule again! Customer service were good at putting us on the new flight but flying this airline is a gamble.","","","Economy","","1.0","4.0","4.0","2.0","1.0","","","3.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Burgess","United Kingdom","2013-05-28","Flew PHL to SJU return. US Airways use a 757 that was originally configured to fly the transatlantic routes on some of these services. The seats were proper old-style business class cradle type with great leg room and plenty of recline. Service excellent. Food good. No in-flight entertainment on either sector. Would definitely choose US Airways on this route if they continue using their 757s with the ex-long haul configuration. Both flights on-time.","","","First Class","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","S Cooperman","United States","2014-03-06","Traveling out of New Orleans Louis Armstrong airport for business around 2 pm on 3/5/14. Baggage check was totally disorganized. I was directed to a kiosk by one of the agents then waited 15 minutes after I had checked the bag electronically for someone to come and tag it. When an agent showed up to tag the bag they were clearly not in a hurry. Then my flight was delayed. Maybe there's no rush at check in because United flights are late so often.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Thomas","Austria","2014-03-06","Washington to San Diego and San Francisco to Washington. Old planes not enough overhead storage for the amount of cabin luggage they allow people to lug in. One stewardess had a shouting discussion about the oncoming superbowl from the front of the plane to row 39. No free food on a 5 hour flight no drinks except water and fruit juices of doubtful quality. Online entertainment is a joke! Never again!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Tom Roberts","United States","2013-05-28","I had a miserable experience and customer service has been worthless. Our flight was delayed for over 4 hours due to auxiliary power failure. After 4 hours they took off even though nothing was fixed. Dealing with customer service is pointless - they don't know anything and just give you canned response. I will never fly them again.","","","Economy","","","3.0","1.0","3.0","4.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Burgess","United Kingdom","2013-05-28","LHR-PHL and PHL-LHR. Absolutely no complaints. On-time. Excellent seat in envoy class. Friendly service and good food. Wines not as good as BA and no Champagne pre-take off or in-flight only sparkling Italian Prosecco. Lounge in PHL inferior to BA's but US Airways use the Star Alliance lounge at LHR which is good. Would use again if the price was right.","","","Business Class","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","F Atkin","Canada","2014-03-06","Flew UAL 218 first class from HNL-ORD then connected to UAL express ORD-YWG. Service better than expected. 777-200 had recliner seats with no flatbeds for an 8 hour flight. No inflight entertainment as WiFI was not working and the old school entertainment system had already been removed. In-Charge offered all passengers compensation through UA Website. Offer on the web site was $125 off the next UA Flight for US residents or 10% off next UA flight to be used within 1 year for international travellers. Dinner and breakfast were served. Quality of both meals were OK and reminded me of Y class meals from days gone by. Ice cream sundae cart made the rounds after dinner. First Class Attendants ensured beverages were topped up and one FA even made sure water glasses were topped up while passengers slept. Difficult to find a comfortable position to sleep in recliner chairs. However the ticket price was reasonable for the passenger space offered on the aircraft. For an 8 hour overnight flight First class should offer flatbeds IMHO. UAL Express connector flight ORD-YWG ran 1 hour late due to off loading of baggage when connecting passengers failed to show. Almost an expected delay on any airline these days.","","","First Class","","7.0","2.0","4.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","G Boothman","United Kingdom","2014-03-06","LHR-IAH-GUA. Prebooked upgrade 3 wks before travel. Check in easy with assistance from staff. Flight left on time and arrived on time in Houston. Flight attendants were friendly and the food was pretty average. You pay for your own alcohol which I don't have a problem with but theirs is expensive. Entertainment selection ok. Prem econ seats offer nothing more than extra legroom about 4"" but was worth it on long haul. Nothing to complain about there and using Houston for transit we were impressed with the speedy immigration channels which took much of the hassle out of using the States. IAH-GUA also on time and again a typical short flight with nothing special but nothing to complain about.","","","Premium Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C J Cox","United States","2013-05-26","2nd international flight with US Airways in F Cl (Envoy) 1st was PHL-TLV-PHL and 2nd was PHL-FRA-PHL. Found the service excellent. On time-comfortable and an extremely accommodating staff. Very pleased - will definitely fly them again. Inflight services excellent.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","T Xavier","United States","2013-05-23","DEN-PHL-FCO and return. Not sure how they managed this but all flights departed late but arrived on time so no complaints there. Flew economy seats were comfortable enough although the rows are close together. cabin crew on all flights very pleasant; international crew did an especially nice job. International in-flight entertainment in economy is very nice. Would fly again.","","","Economy","","8.0","4.0","5.0","4.0","5.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Naomi Riley","United States","2014-03-05","I used to like flying United but the last couple of trips have really make me think about other airlines. I had to fly to Honolulu in January to take care of my mom for 2 weeks. They canceled my departing flight. My flight from Houston was delayed 2 hours and there was no personal TV on the flight. Flying home it was the same. I had to return to Honolulu in Feb. The flight to and from had no personal TV. I am not a savy personal and do not have I- pads or any personal electronics (and there were many other people like me on the plane) so using Wi-Fi did us no good. Sitting on the plan for 8 hrs plus with no entertainment really did not go over well.","","","Premium Economy","","4.0","3.0","3.0","3.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Justin Chow","United States","2013-05-21","Flight 38 (LAX to CLT) this past week. My sister who was visiting from out of country had her flight delayed because of some issue with the cabin crew and almost missed her connecting flight. Her baggage was delivered on a later flight to our hotel which was the least they could do. Our customer service rep was very professional and helpful in assisting us. US Airways is a great way to fly on a budget but they need to fix issues like this or no amount of value can make it up.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","4.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Robert Martin","United States","2014-03-05","May 27 through June 10 2014. The customer service for this airline really needs to be greatly improved. I book my flights in advance so I can have what I want and schedule what I am doing when I get there. So to have my flights canceled and rebooked for a flight that doesn't even come close to when my connecting flight leaves the airport is a bit stupid. Now I have to have a longer flight just to get where I want to go by flying in the opposite direction of where I want to go. To top it all off I wasn't even notified of the change. Now I have to change my plans so I can accommodate the airlines wishes. Next time I think I will book with another company that I have had no problems with.","","","Premium Economy","","1.0","3.0","2.0","4.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Pulliam","United States","2014-03-05","LAS-LAX-RNO. One way trip at the last moment due to family matters. Had enough miles in the bank to make this work. The schedule was perfect albeit a change of planes in LAX but only a short layover. Took off from Vegas a few minutes late. A short flight from LAS to LAX and the flight attendants passed by twice with beverage service. The plane was comfortable the flight good and we were in LAX before I knew it. Connecting flight from LAX to RNO was fine. Another short jaunt and again the attendants made two beverage stops. I brought my own food on to the plane so I was good. I know problems can arise that are out of our control but maybe I am one of the lucky one's. United has always done right by me. I know if I board a plane with a smile and say hello I will get that right back. I don't always expect the flight crew to be lavishing over me in economy by any means. A smile on either end goes a long ways. I have done many short and long hauls with United over the years and only once did I have an issue. United has treated me well and has my business.","","","Economy","","9.0","4.0","4.0","4.0","0.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","K Butler","United States","2013-05-21","Seat 24F Flight 1471. The seats in back are made for people who are less than 5"" tall and 120lbs. They install the seat so that your shoulder is up against the window panel which shoves you into the person next to you. You cant recline the seat and it is installed cockeyed so that your back knows you are tilted forward the whole ride long. I am glad it was only for an hour or so. People in front of me chimed in about sitting on top of one another. Paid for preferred access and watched the TSA line move like lightning while preferred access stood there like idiots paying for a service that is non existent. When you try to upgrade a seat to first class you loose the $ for the first upgrade. Fix that seat so it is flat and not tilting forward.","","","Economy","","6.0","1.0","4.0","4.0","0.0","","","4.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Taylor","United States","2013-05-20","3/4 of my scheduled flights had serious issues. 4th flight I didn't take - my husband and I opted to take a rental car. First flight was taxiing to the runway we went back to the gate and changed flights. Replacement plane was fine. Connecting flight delayed due to a problem with the fuelling truck and then had an aborted take-off. We had to wait over an hour until they put us on a different plane at the opposite end of the airport. On the returning flight from Cancun we were notified mid-air over the Atlantic that there was some kind of electrical issue and that we had to make a cautionary landing in Miami. We were in Miami on a hot plane for 3 hours. Flight attendants did not check on us. They didn't come by with water. We had to go get it from the back where they were filing cups. Finally we left again and were served 2 tiny cookies. We of course missed our connecting flight in Philly. They threw a voucher at us for a hotel 15 miles away. By that point everything in the airport was closed in regards to food and we had nothing to eat all day. We tried calling customer service only to be told repeatedly that they have no phone support for such issues.","","","Economy","","","3.0","2.0","0.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Juan Wayne","United States","2014-03-05","I've been a United 1K member for 2 years 7 year Platinum member on Continental prior to the merger of the two airlines. I fly over 100k miles a year on business and used to enjoy flying however over the past 3 years United has been a nightmare to fly and do business with! Loyalty means nothing customer service is non-existent and upgrades uncommon. Schedules are terrible with multiple connections expensive tickets and they're flying more and more excruciatingly uncomfortable regional planes! Been flying a different airline starting this year since they offered elite status for flying a few thousand miles during a certain timeline so far so good!","","","Premium Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Gisele St-Aubin","Canada","2014-03-04","Hong Kong to Newark on March 1. Flight crew was tired and cranky with bad attitudes across the board. One in- flight announcement was literally a snide ""buckle your seat belt it's bumpy"". Where other airlines turn a galley into a quasi-lounge area during such a long flight (15 hours) we were told there was to be no loitering around the galley or toilet areas. I will avoid this airline as much as possible in future. The only positives were the entertainment system and that the flight was on time.","","","Economy","","2.0","1.0","1.0","2.0","5.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","D Lynn Kurt","Canada","2013-05-20","Recent experience on YYZ-PHL-CDG-PHL-YYZ was awful. Ignoring luggage issues on both in and outbound flights the ground service and scheduling were terrifying. Confirmed flights were cancelled or rescheduled without notice (email or text messages were received after the fact) gates were changed an average of 3x per flight all flights delayed (in some cases cancelled altogether) - my wife an I ended up on separate flights! - and departure information was inconsistent - i.e. big electronic display says flight gate F33 at 7.10pm little concourse display says gate F27 at 5.35pm and actual gate sign says 6.35pm and attendant says ""Oh the displays aren't updated very often"". The overall experience - coming and going - was flabbergasting. It's hard to understand how an organization can be so broken. I think what startled me the most is that the ground staff had so little regard for the degree in which they were trashing people's schedules vacations honeymoons etc. In fairness I'll say that the actual flight (once we got on one) was fine - nothing special but nothing horrible either - but getting to the flight transferring between flights luggage handling luggage problem handling responsiveness to client's was just plain horrible verging on criminal.","","","Economy","","","3.0","2.0","3.0","2.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","F Aguilo","United States","2013-05-20","I am long time US flyer with over 326000 miles earned on this airline I know the airline and its product and policies well and I must say I will do everything I can to never fly USAir (or American if the post-merger product is anything like USAir) again. Staff on long haul international flights (PHL-LHR) and (LHR-PHL) are not only rude and unprofessional they seem to have disdain for their customers. One does not expect personalized attention in Economy but even in this class of service this was still a $1400 ticket and quite frankly I expect better service for that kind of money. Multiple requests to have a personal wheelchair stored in the cabin coat closet (as every other international airline does) were ignored on not one but 3 separate occasions. Disabled passengers and mothers with infants were treated with complete disdain on both US Airways Flight 728 (5/17/13) and US Airways flight 729 (5/20/13). I fly frequently and am generally pretty tolerant of the hassles of flying nowadays however flying on US Airways between the US and Europe was truly the low point of my trip. The fact that both the outbound and the return flights were characterized by such poorly trained staff tells me this is an endemic problem. Their international product truly is garbage no matter what the fare is.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","John Nusbaum","United States","2014-03-03","My wife and a friend were flying to San Francisco last night and their flight was delayed from 8pm to 9.30pm. When they were finally on board they found that no meals of any kind were available on the 5 hour flight to the destination. My wife was only able to get two small glasses of water and a glass of tomato juice. If this is a sample of the way that United Airlines treats it's passengers these days we won't be booking any travel with them in the future.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ted Uchacz","Canada","2014-03-03","United cancelled our flight to Florida about 16 hours prior to our trip. You would think that with 16 hours to work with they could find a way to get a plane to the city I live in. Our travel agent had to scramble to make alternate arrangements with another airline. Now we are going to have to spend over twelve hours travelling and stop at one more airport. I am very angry with United's lack of compassion with our dilemma and diligence at arranging alternate flights to get us to our destination. I will never book with United Airlines again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Edwin Arce","United States","2013-05-20","Was scheduled to fly from NY to Orlando for my first child's graduation. Flight from NY was rescheduled due to mechanical problem. Rescheduled to fly from NY to Philadelphia connecting to another flight from Philadelphia to Orlando arrived in Philadelphia while awaiting at the gate They closed the doors never asked me anything were very unpleasant to deal with and after complaining they finally rescheduled me for another flight that was late to Orlando which resulted in me being late for my Daughters graduation. When I spoke with someone on the phone all I got was a run-around and how sorry they truly are but there is nothing we can. Supervisor after supervisor nobody was willing to make the experience even a little pleasant.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Francisco Hernandez","Puerto Rico","2013-05-19","This is the first and last time I'll fly with US Air. The delays are ridiculous. I've never seen an airline with so many problems with their planes. Both flights I took to go stateside were delayed and both returning were also delayed. I missed my last connection. I have recently returned from another trip using Southwest. What a difference.","","","Economy","","","2.0","3.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Barry Vogel","United States","2014-03-03","EWR to AUA round trip business class. The flights were the flights from hell. The crew was unpleasant. The plane was very old and should have been retired long ago. The food if you want to call it that was awful to say the least. I'm easy going and I couldn't find anything positive to say. Save your money and never go UA business class.","","","Business Class","","1.0","5.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Castle","United States","2014-03-03","Traveled to Denver from Rochester NY on United twice in the past month. Every plane had a mechanical problem resulting in having to re-book multiple flights because of missed connections. In January I sat on the Tarmac for 3 hours in Rochester because someone had forgotten to drain the water out and it took that long to de-ice. On my return flight from Denver I had to be re-booked 3 times due to mechanical issues and sat in the airport for 8 hours. The only reason I finally got out was because a connecting flight from Idaho landed too late and they refused to hold the plane. In my most recent flight out of Rochester in February the altimeter was broken and we waited 6 hours for parts to be flown in from Atlanta. Oh and - I had paid extra for aisle seats in Economy Plus and ended up in the middle seat in the back of the plane. Now I have to contact Customer Service as no one in the Service Center in the Denver Airport is authorized to do so. I am dreading the return flight home. I will be flying on other carriers from now on.","","","Premium Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Jenkins","United States","2013-05-19","When I did my online check-in it asked me if I wanted to upgrade to First Class for $300. I have travelled to East Asia (China) a couple times - first time I flew coach - 3 seats wide. After the 12 hour flight home I promised myself I would never do that again. The next time went to China on United I upgraded to Business Class - wow what a difference - lay flat seats are what traveling that distance was meant to be. I upgraded my wife and myself to first class for the 6 hour flight. US Air flies a old 757 to Honolulu but I will say for me the $300 was well worth it. The seats are the old school First Class seats big ""lazy boy"" style which recline maybe 10-degrees and no foot rest but very comfy and roomy. No duvets or pillows like business class to China but normal aircraft pillow and blanket sufficed for me. Hot meal service was fine - served on glass plates - two choices (chicken or ravioli) - airplane food - United business class to China had excellent food - this was more one step up from a TV dinner but sufficed. Ice cream for desert. After dinner had a nice nap and awoke to a basket of all kinds of snacks being passed out. Plenty of drinks readily available. So was it worth $300 each for wife and I to upgrade to first class? Yes but if upgrading means you are going to have to cutback on your spending once you get to Hawaii - definitely wouldn't recommend that. Hope upgrades are available for my flight home! Tip: if you can get seats in 2F and 2 D these are bulkhead and more leg room and the shared TV is on the wall in front of you.","","","First Class","","7.0","4.0","5.0","3.0","1.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Colleen Rando","United States","2013-05-16","The only reason we took US Airways was because they had a non-stop to Punta Cana from Philadelphia. They charge you $25 for your luggage and lost my daughter's. We came back 5/14/13 she just got it today 5/16/13. The seats were hard and there wasn't any entertainment. It has to be the cheapest airline going. They asked if anyone wanted bottle water I said yes they gave me a Dixie cup of water. When he served me my soda he spilt it on me and didn't even say he was sorry!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Alan Evans","Canada","2014-03-03","Just arrived at my hotel after a horrendous 24-hour trip from Montreal to Honolulu. The missed connection and re- routing through LAX was bad enough but I guess winter weather is a reality. What is not acceptable is this new DirecTV-United deal for in-flight ""entertainment"". Now in addition to having to pay extra for a poor sandwich wrap they've got the gall to make you cough up extra to watch a movie. I object to paying for what is standard on other airlines. They take your money $1000-2000 and then expect you to pay for a movie - or even a flight map. Of course they'll say it's only $6-8 for DirecTV and provides access to many TV channels as well.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Richard Birnbaum","United States","2014-02-28","EWR-ZRH onboard 767-400. Rolled away from gate right on time landed in Zurich one hour early. 2-1-2 business class configuration great if traveling alone. Had center single seat which was comfortable and private. Classic movies on IFE was wonderful. Food was decent. Service was efficient but indifferent. Definitely no smiles.","","","Business Class","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","J Blasini","Puerto Rico","2013-05-14","Flew from San Juan to Philadelphia connecting to Los Angeles LAX. This airline deserves to go down to the ranks of Ryanair and one star less. The PHL Agents are the most bored staff in the USA and service onboard long haul Caribbean and transcon flights limited on one and only one beverage service and that's it. What do FA's the rest of the flight? Southwest just entered service into SJU from MCO/TPA/BWI and FLL and flights are extremely full. Will avoid US Airways at all costs even if the fare at another airline is higher.","","","Economy","","","4.0","1.0","1.0","4.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","B Dacchille","United States","2013-05-13","My recent domestic flight was so unpleasant. Late departures on all 4 legs of my trip. On last flight departing Philadelphia the gate staff were rude disorganized and apparently poorly trained. One member of the gate team showed a complete lack of compassion for a very young mother traveling alone with her infant. Body language displayed toward this young lady was deplorable. Seat was comfortable - looked to have been recently refurbished. Poor application of carry-on luggage policies travelers carrying over-sized bags and 3+ items were completely ignored. Seriously reconsidering my airline options for future travel.","","","Economy","","2.0","4.0","1.0","0.0","0.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Bergner","United States","2014-02-27","My wife and 22 month old son are about to board a 14 hour flight. United is only offering one meal service over that 14 hour period and they won't give any food to my son because he's on his mothers lap and doesn't have his own individual ticket. Some milk maybe some yoghurt a ham sandwich costs them what maybe $2? It's apparent that that extra $2 is worth more than the comfort of their lowly economy customers. Flying isn't what it used to be.","","","Economy","","5.0","2.0","2.0","1.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Kim","United States","2014-02-27","Terrible service unless you are some sort of elite status traveler. This airline wouldn't let me pick my seats during on-line check in. Assigned me and my 9 year old son Exit row seats because the flight was completely oversold. When I advised gate attendant that a 9 year old would be in the exit row they stated that I ""shouldn't have agreed to the terms and conditions of those seats"". Told to leave my boarding passes and they would fix it. After 40 minutes everyone else gets on plane I go up to find out what's going on and I'm then given back my original boarding passes and told to get on the plane and they would fix it there. Onboard told to see the 2nd attendant. The 2nd attendant tells me I can't sit in the exit row with a child. An attendant moved 2 people out of their seats into the exit row and then snidely says to me ""See. that wasn't so bad was it?"". I've taken 4 United round trips in the last 5 years and pretty much determined that this kind of attitude is common.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Little","United States","2013-05-12","The worst flying experience with a lack of customer service to accompany it. I waited over 4 hours to take flight on one of their planes and over 2 hours on another that was eventually cancelled while we were aboard the plane. All of this happened during one international flight. I had connecting flights for what should have been 4 flights (2 there 2 back) every single plane was late. Nothing was offered. Overall just not my cup of tea. I will never fly that airline again!","","","Economy","","","2.0","1.0","1.0","0.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","Nimesh Modak","United States","2013-05-12","US Airways Philadelphia-Athens Economy Class. Just awful. But that was to be expected. US still flies ancient 767s on this route. Probably the worst transatlantic carrier around today. No entertainment system (they couldn't even get the shared TV right with movies being cut off half way and replaced with a new one) seats were old and visibly broken. I had planned to work on the flight when I discovered that my reading light was broken I was simply informed that I should have told the staff before we took off. Typical rude and unprofessional attitude that I have come to expect from the airline. No loss seeing them leave Star Alliance.","","","Economy","","1.0","1.0","2.0","2.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Finden","United States","2014-02-27","LHR-ORD on 25 Feb. Flight departed on time and arrived 40 min early. 2 of 3 FA's good with prompt service. Third was trying but seemed befuddled at multi-tasking thus often a step or two behind. Nice touch that rather than leave the mid flight option at the galley they did a more formalized service. Food on primary meal was so-so for example my tilapia and shrimp had no tilapia. The per-arrival burrito was actually quite good. Seats were comfortable though a bit narrow and limited space to neighbor.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"us-airways","/airline-reviews/us-airways","US Airways customer review","M Andy","United States","2013-05-12","Last year I flew across the United States 28 times for work as well as flights to other parts of the US. I saw over 15 airports and flew in coach and first class (once my status got up to Gold I flew first class almost every week). I never had a cancelled flight or a missed connection and I was never more than 30 minutes late to my destination. Sometimes the flights were annoying but that was because of other passengers not the staff. My only complaint about US Air is that they don't have the extra legroom seats like United so you are forced to try to grab exit rows or pray for a bump to first class.","","","Economy","","9.0","3.0","5.0","4.0","0.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Lee","United States","2014-02-26","EWR (NJ) direct to POS (Trinidad). The United Club was unfortunate and so was the outdated 737-800 (UA1505) that took us to our Christmas vacation. Save your money folks and fly coach. This class of service is not worth the extra cost. I would say the worst part about flying United is the unenthusiastic and unhelpful service. No big surprise to anyone who flies United regularly. I also bought the Premier Accelerator and Reward Accelerator erroneously thinking that I would maintain my Status Match level with this flight. The ""fine print"" here is that the Accelerator is not permitted in achieving status if you're doing a Match but their web site will continually advertise it to you like it is. You will also be allowed to buy this product which I now have deep regret doing.","","","First Class","","5.0","4.0","2.0","3.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Anderson","United Kingdom","2014-02-25","Our last series of flights (from the UK to the USA and also within the USA) were quite simply the worst travel experience we have had in over 30 years of being regular international and national travellers. Staff in the business class lounge were unhelpful badly informed and unfriendly. Flight was delayed and we were initially held sitting on board for several hours. Then had to de-board and a few hours later the flight was cancelled. We had to exit through the baggage hall. Despite having a lot of baggage and having already been assured we could leave our checked baggage with United staff one member of staff told us ""we won't look after this anybody can take it and it's not our responsibility and then decided to insist we take our bags out immediately. The hotel United put us in was dreadful. Put on a fight the following day. We used air miles to upgrade to business class: United's configuration of the new extra-slim business class seats is awful. 2x4x2. Paying business class and being stuck in the middle with no dividers between two people you don't know? Hardly classy treatment! Seats are so thin that anyone with broad shoulders will be very uncomfortable. One of the internal flights in the USA was so cold that everyone sat shivering in their overcoats. At every airport in the USA staff were at best ungracious and unfriendly. Everything was too much trouble for them. United has also downgraded its Silver status so that now you only get one free bag not two. It is very sad to see the appalling way that United Airlines' service has plummeted.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","I Sanchez","Spain","2013-05-08","MAD-PHL and return. Overall good. Both planes on time. First leg plenty of empty spaces so you can stretch. Main meal average but last minute pastrami sandwich quite tasty. Good selection of movies and music system a bit low at times. Nice crew. No lost baggage. Second leg full plane dinner ok breakfast a bit poor: muffin and coffee or juice. I didn't have to pay for the headphones. Toilets well maintained all flight long. I would fly with them again.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sheikh Hassan","Canada","2014-02-25","FLL to EWR to SFO. UA1024 for the EWR leg firstly the pilot taxied too close to the corner and got stuck in snow. Solved that with a pull out and then the fun started. Pilot came on and said we are rerouted and he doesn't have enough fuel but that he is protesting with the tower. Over an hour later we are at a gate being fuelled. The gate agent refused to assist me in finding another route home since 2 hours had passed and I was certain I'd missed my connection in SFO. No hotel because they said the delay was due to weather not incompetence. The new customer focus they speak of is a facade. Flight was Feb 21. SFO has comfortable chairs but not to sleep on.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Paris","United States","2014-02-25","I'm currently sitting at the gate for my United flight at LAX. A gentleman came out of the gate off of a flight obviously in a hurry and quickly asked where the connecting flight for Newark was. The staff here looked at him like it was the most inconvenient question in the world. They closed the doors for the tarmac before all passengers were inside which left them outside knocking on the door. Not one member of the staff let them in so an airline customer opened the door which set off an alarm. Again the staff did nothing and let the alarm go off for minutes. Definitely not impressed not to mention every time the gal came over the loud speaker she sounded like se had no clue what was going on. She kept getting flights confused and putting out wrong information. I will make sure I don't fly with them again.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"us-airways","/airline-reviews/us-airways","US Airways customer review","C Shu","United States","2013-05-07","I flew out of DTW to PHL at 9.30am but received an automated call at 9am stating that my connection from PHL to PIT was cancelled. Then on my way home I had a 2 hour layover in DCA. I noticed that every flight but 1 scheduled from 3.30pm to 6pm were delayed due to 'maintenance'. I'm still sitting at the airport an hour after my scheduled departure time with no updates on my flight status. Needless to say I should have driven home.","","","Economy","","","3.0","2.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lowie Starr","United States","2014-02-25","2 flights Feb 14 and Feb 17 LAX-SFO both last about 1 hour. Check in was a breeze though the process within LAX domestic wing can be a bit testy. Full flight on both ways with only drinks service given on economy. No entertainment system just some random loop of Olympic commercial. Flight attendants are organized and accommodating. Storage was a bit tricky and always a pain since all pax are not checking luggage so it gets full leg room is quite cramped even though I'm only 5'8''. Landing was good and was out the airport within 10 minutes. first leg was delayed 1 hour due to late turn around of the plane pilots were very informative throughout. Flights used ancient 737 and 757 on this leg so it can get stuffy. It wasn't bad but wasn't spectacular either just something that will get you from point a to b without much fuss.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Barnett","United States","2014-02-24","0 for 3! United Airlines failed to depart all of my flights this week on time by greater than an hour. Two of which were in excess of 2 hours. This resulted in my decision to cancel my last leg (which I was going to miss anyway) with them and drive 5 hours in the middle of the night to get to my destination. I didn't want to take the risk of staying overnight and not getting home. Apparently they don't have any concern for their customers and their timelines. Probably won't fly with them again.","","","Economy","","1.0","3.0","3.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","P Williams","Canada","2014-02-24","PSP-Houston-Washington-Ottawa. Arrived 1 hour and 45 mins prior to departure. In PSP they had 3 flights (Denver San Fran and Houston) all leaving within 30 mins. They had 3 attendants each flight left without people who were left in line because of the counter delays. Staff were less than helpful. No organization no communication. We got to the gate with 5 mins to spare. On the Houston - Washington segment they arrived with time left on the inflight movie - so no one saw the ending. I will not use United again.","","","Economy","","3.0","3.0","1.0","3.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","N Hieu","United States","2014-02-24","Really simple flight from Los Angeles CA to Newark NJ at 11.30pm then a connecting flight from Newark NJ to Boston MA (1.5 hrs buffer). Total time should have been 6-7 hours. Problems started in Los Angeles when the gate person told us that there was a mechanical problem on the plane. Many people had connecting flights and so a long line formed. One person was at the desk creating new boarding passes. For some reason it took him about 10000 keystrokes to issue each pass. Two hours he issued a total of two boarding passes. The line became exceedingly long and then he called in a manager who whispered in his ear then left. Another associate came in talked to the associate at the counter and walked away. Flight arrives late and then I have to wait 7 hours for another flight to Boston. Total travel time ended up being over 17 hours. Horrible experience inept customer service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Juraj Kovac","Czech Republic","2014-02-24","Flew FRA-EWR and IAD-FRA last week and I have to confess: flying United is like blind tasting every-flavor beans. Their website and mobile app are an atrocity then again the flights were absolutely fine. The 15+ years old B777s with refurbished 3-3-3 cabins are way more spacious than many of the newer planes though 31"" seat pitch in coach feels borderline cramped. IFE screens are tiny but the AVOD selection is downright impressive. Unlike previous trips the staff were courteous attentive and efficient. Even the meals were rather delicious as far as airline food goes. There was plenty of drinks throughout the flight frequent updates from the crew and we even cut down a 40min delay to an on-time arrival to FRA - altogether an enjoyable travel experience.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Glesby","Canada","2014-02-21","YWG-ORD-FLL-ORD-YWG. Check seemed more complicated than other carriers but did manage to figure it out. Left YWG on-time. Arrived into ORD more or less on time. Had 50 minutes to get to next gate which was miles away. Got to the gate with about 10 minutes to spare. 4/7 of my group members got seats. Three were put up in a hotel for the afternoon and the closest United could get them to FLL the same day was to fly to MEM. They arrived in MEM only having to drive 13 hours to get to FLL. They were fairly compensated that was the only good part of the outbound trip. On the way back check in was a breeze as it was deserted. Ended up getting to the gate with about 2 hours to spare. Plane was delayed about 25 minutes aggravating but didn't lose any sleep over it. Got into ORD a couple minutes late. My connection to YWG was supposed to be 40 minutes but our plane which was coming in from SAV was 4.5 hours late leaving thus delaying us 4.5 hours. I was insulted as we only received a $7 voucher. The only shop that was open was a McDonald's which was in the American Airlines terminal which was miles away. Winnipeggers don't have much choice in air travel but I will do my best to avoid United in the future.","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Harris","Australia","2014-02-20","LAX-JFK EWR-LAX. Pros: two helpful ground agents and warm friendly lounge staff at LAX. Decent IFE and comfortable seat for the 5 hour flight. Cons: Too many to mention but mainly staff attitude about everything. Even the simplest task is completed with a sigh and a roll of the eyes. I've never experienced boarding a flight before while the crew talked amongst themselves and literally ignored passengers boarding - not even a request to show boarding passes. I've honestly never been tested with such consistent disdain by employees of a company to which I'm paying a considerable chunk of money. It got to the point where I just smiled to myself with amusement at their unprofessional and frankly useless and unhelpful manner. I only flew UA as a code share with AirNZ but can honestly say I will never ever waste my time or money again.","","","Business Class","","1.0","4.0","1.0","2.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","A Davidson","Canada","2014-02-20","This review relates to a 5 flight itinerary booked with United. Other than flight segment 3 which was with Lufthansa from Barcelona (BCN) to Munich (MUC) the other 4 flights were with United Airlines. The problem started when United had a schedule change which did not allow us a legal connection in Newark (EWR) on the outbound flight to Barcelona (BCN). We received an e-mail from United informing us of a change in time to an earlier flight from Phoenix (PHX) to Newark (EWR) allowing us a legal connection for our flight. This in itself was a bit annoying since we went from an original connection time of one hour to a four hour connection. Unfortunately we ""accepted"" the change on-line which was the first error on our part. The day prior to departing from Phoenix we received the usual message telling us we could print our boarding passes. This worked fine until we checked the boarding passes only to find out there was no longer the priority boarding we had booked and paid for. This resulted in spending over an hour on the phone to United. As it turned out with every segment flown with United it was necessary to go through the whole process of having them reprint boarding passes which showed the priority boarding and then only after we had provided them with proof this had been purchased. As for the flights themselves? The usual experience of dealing with disinterested flight attendants barely edible food and the fact as I was told ""United no longer offers special meals (eg: low cholesterol or diabetic) but does provide a kosher meal for its Jewish and Muslim passengers and a beef free meal for its Sikh passengers. So all in all the poor service of United Airlines appears to be the norm more and more these days rather than the exception which really is a problem for the UA's promise that we are ""flying the friendly skies"".","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Martin Cohen","United Kingdom","2014-02-20","My sister wife and I travelled Heathrow to Chicago to Denver and onto Minot ND. Booked meals asked for veggie for me on the first flight. Lousy onboard service Chicago chaotic. Flight on small jet to Minot was excellent. return was via Washington. Lousy flight uncomfortable seats on United tight for me at 6'3"" on board attendants no patience. Food again on return was unplanned.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","0.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","E Waxman","United States","2014-02-18","Planned a vacation to Australia and New Zealand over a year ago! Left EWR on Jan 22 for SFO flight was delayed almost 2 hours (waited about 40 mins to take off) most of the delay was caused by a mechanical problem. Pilot apologized for problem saw mechanic going back and forth down aisle. Had a connecting flight to Sydney with 1.5 hr layover. Notified flight attendant about connection and pilot contacted United to let them know that there were a number of people on the flight connecting to Sydney. Was told plane was taking off ""on time"" Got into SFO in enough time to make connection but sat on tarmac for 20 mins. waiting for gate. No gate agent no transportation - just run. Got to gate at 10.42 doors closed at 10.40. United's response - tough. One flight a day to Sydney. Customer service said EWR flight was delayed due to weather (untrue) therefore no compensation. Was upgraded to First class for following days flight. One hour before departure United takes away our first class tickets and gives seats to United employees (saw the badge) - unbelievable! Don't want to bore you with the return flights but suffice it to say had to spend two nights in SFO of course no compensation.","","","Business Class","","1.0","3.0","2.0","3.0","3.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bar Artur","Poland","2014-02-18","I flew United on domestic US flights 3 times in last month and I am very disappointed by their customer care. They haven't informed passengers that due to delays their connection flight (on the same flight number as from Portland to Las Vegas through San Francisco) would be missed - they knew that before boarding the first plane. Secondly they ignored passengers who had to sleep at San Francisco airport on the floor having all restaurants and half of restrooms closed. When coming back from US to Poland (3 flights - 17 hours) I couldn't check an additional bag (as I should have Star Alliance Silver status) informing me that these were Lufthansa regulations and they have their own united and they don't care or I will have to pay 200$. I was forced to check the carry-on luggage as they found they had no free space onboard. Of course my hand luggage was an appropriate size. I am very disappointed and will do my best not to use United Airlines again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Bill Duston","United States","2014-02-18","I was very pleased with the service I received on United during the recent bout of nasty weather. I left Charlotte going to Chicago and then onto Duluth MN. My Charlotte-Chicago flight was cancelled due to the weather and the agent here in Charlotte handled things quite professionally. The same held true in O'Hare when flying back to Charlotte. It was snowing pretty hard in Chicago and a number of flights were already cancelled. I asked to be rebooked on an earlier flight that was scheduled to go out. Again the agent handled things quite well. I wish all carriers had airport staff as professional as those at United.","","","Economy","","10.0","4.0","5.0","3.0","3.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Shannon Koby","Canada","2014-02-17","We just finished a trip to Belize from Edmonton Canada. This was our first time using a US airline. We flew with United and we were pleasantly surprised. Our only real issue was that the TV's were not available.","","","Premium Economy","","9.0","3.0","4.0","5.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jason Douglas","United States","2014-02-17","Flight from HNL to Denver has been sitting at gate for 2 hrs and no information given other than cargo door problem. I quit flying United several years ago but booked this flight due to price. Never again. Will now miss my connecting flight to DSM. Will not make this mistake using this airline again. On flight over to HNL the entertainment system did not work.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Jim Bedford","United States","2014-02-17","Worst airline I have ever been on. So far UAL has cancelled 3 flights from EWR to BOS with the excuses being weather crew and now mechanical. That's 3 separate planes. Seats in economy are tight with virtually no movement. I'll never fly them again.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","T Stafford","Australia","2014-02-17","Arrived Tullamarine (Melbourne Australia) for long planned family holiday to USA. Informed flight cancelled and next flight was two days away! No apology no explanation. Flights through to LA and then to New York uneventful. Flight home from JFK - baggage issues plane delayed on tarmac for close to two hours no amenities from staff water etc. LA connection end then delayed by non appearing traveller. Flight to Sydney diverted to Brisbane due to low fuel missed connecting flights and luggage 'lost' (arrived 11pm four days later). United never again.","","","Economy","","1.0","2.0","2.0","1.0","2.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Ian Smith","United Kingdom","2014-02-17","GLA-EWR-MCO return. Transatlantic flights were pretty decent considering they were on a 757-200. The staff were friendly enough and the food both ways was fine either chicken beef or veggie option soft drinks free pay for alcohol. Flights in the US were OK with more legroom than the transatlantic flights and both were pretty much on time. Overall a decent enough product if you don't set your expectations too high and with United flying direct to the US from Glasgow I would use them again for the convenience of not flying via London or Amsterdam.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R DiSalvo","Canada","2014-02-15","YOW-ORD-HNL-LIH and return HNL-ORD-YOW. We were lucky to have a great inflight crew both ways. Perhaps the inflight crew was in a great mood going to Hawaii and as well maybe a very relaxed crew returning home. Goes to show you what a difference in a great attitude makes. The passengers were also very co-operative. We did leave Chicago 3 hours late. We had to finally switch planes. Good thing that the replacement plane had the same seat configuration which avoided a lot of chaos. Wish all my flights were as positive as this one.","","","Premium Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Chauhan","Canada","2014-02-14","Worst airline and worst customer service anyone can ever imagine. 4 hour delay on the plane then cancellation next morning again 4 hour delay while sitting on the plane and then cancellation. 3rd day waiting for an hour to get my luggage checked in when there were only 3 people in front of me. Staff had no idea. This was from Regina to Denver. By the time we were done with staff we were already late for boarding.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","L Spencer","United Kingdom","2014-02-13","Just returned from a 3 week trip LHR-ORD-SEA returned ACV-SFO-LHR much better flight with united then previous flights in 2013. Inflight entertainment much improved food pretty much the same flew economy plus cabin free alcohol outbound but alcohol charged on the inbound flights. Far greater than Virgin Atlantic will fly United again when I travel in two months.","","","Premium Economy","","10.0","5.0","4.0","3.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Leena Hupe","Canada","2014-02-12","Just flew United to Honolulu from Canada. Worst possible flight from Chicago. No entertainment no WiFi and absolutely no food or snacks were given. Mechanical issue delayed us for 2 hrs. Will never fly United again.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Gregersen","United States","2014-02-11","My husband's father passed away 2 days ago. We scrambled to get him on a flight that wasn't too terribly expensive and would get him there in an expeditious manner. He flew from LAX to SFO. The plane he was supposed to be on in SFO had mechanical difficulties. They brought in another plane from Vegas. This second plane had problems as well. It took an additional 5.5 hours for him to get on his way to his family.","","","Economy","","1.0","0.0","0.0","0.0","0.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","M Gephart","United States","2014-02-10","Flew LAX-SFO-ORD-LAX last week in First. Had a really enjoyable service and even with a 45 minute weather delay due to incoming aircraft off the east coast still arrived in O'Hare relatively punctual. Outbound aircraft was the 737-900 with Boeing Sky Interior - which is very calming for a 4.5 hour flight. The only drawback was it was so new that the IFE hadn't been installed yet (not a deal-breaker as I normally read/work). Return aircraft 757-200 International config with on-demand. The best part of the trip were the crew. Both directions they were attentive and intuitive. They learned my drink order upon getting settled in and never had to ask again (with repeated re-fills). Menus have been upgraded and for a domestic First it was a great experience and worth the ticket.","","","First Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Gromlich","United States","2014-02-10","Delay of 4 hours then cancellation with another 4 hour wait for customer service on scheduled flight from SFO to HNL is totally unforgivable and there were no weather issues involved. Date of travel was to be 18 Jan 2014 and rebooked on 19 Jan 2014. Definitely cannot recommend United ever again.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Astuni Simone","United States","2014-02-10","Took several flights in the last couple of months from EWR-HKG ORD-HKG NRT-EWR. The only positive item is inflight entertainment on the 777. Food: first meal - barely edible snack: unedible (half frozen sandwich) third meal: terrible. Now United have started charging for wine on such flights which last year didn't. Staff: terrible: I was given terrible attitude by a flight attendant didn't respond to several attendant calls for a long time. There are several airlines doing such routes all of them providing far better service than United.","","","Premium Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Lee Matthew","Hong Kong","2014-02-07","Flew from HKG-ORD and ORD to IAD. I had very low expectations on United. Surprisingly HKG-ORD ultra long haul flight has excellent service. Probably this is because the flight is staffed by Hong Kong-based crews. The 777-200ER aircraft has decent AVOD. Food is average but the crews offer multiple drink runs throughout the flight. ORD to IAD domestic flight is normal US standard. Only drink is served. PTV is useless unless you pay to watch Direct TV. Service by cabin crew very average. The experience is 4 star for the international flight and I would not hesitate to fly United if Hong Kong crews serve the flight.","","","Economy","","7.0","2.0","4.0","2.0","3.0","","","3.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","D Griego","United States","2014-02-05","My pregnant wife and I had to fly to Maryland from Hawaii. As we were leaving for the airport I get a notification that the plane was experiencing mechanical issues and the flight was delayed. I contacted them and discussed how our delay was going to affect our connecting flight in San Francisco. I was told it would not be an issue. Upon arrival in San Francisco I learned that was not the case. I was told we had to wait a few hours and was going to Houston where I would be connected to Baltimore. We arrived in Houston and was greeted by another rude employee telling us the delay caused us to miss the connector to Baltimore and would get us a later flight putting us in Baltimore around 10pm and that was our only option. I walked outside to get some air and saw a supervisor at the ticket counter. I explained the story to her she offered to get on a flight that would put us in DC. On our arrival we learned that after what was to be a 12-13 hour flight that turned into a twenty something hour flight zig zagging across country. United did not have our luggage and it was sitting in an airport in New Jersey.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","K Flamm","United States","2014-02-04","Flight from Houston to SLC on 2/1/2014 a family of six including a 6 year old 4 year old and twin 2 year olds. When we checked in at the gate the gentleman at the gate was very short and rude and bluntly stated that we had not reserved our seating online as required when actually we had several months in advance. He took our tickets and forced us to stand by and wait for everyone else to board the plane every time we tried to ask him any questions he completely ignored and avoided us. After everyone else was on board he shoved some tickets at us and sent us on the plane with 4 small kids and 2 car seats. We were scattered throughout the plane. Fortunately the staff on the plane were accommodating enough to rearrange seating a little in order to get my husband or I as close as possible to our kids but we were still very separated. We also found out that several other families were separated on the plane as well. The entire flight was very stressful and unnerving and after this experience I will never fly with United again based on the treatment of the man at the gate. I would not recommend United Airlines to any families as none of our flights were accommodating to young families with kids and car seats as most airlines are.","","","Economy","","1.0","2.0","2.0","2.0","2.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","R Purdy","Australia","2014-02-04","Lost bags delayed flights lack of communication wrong allocation of seats (such as row 50 in an airline that only has 46 rows) and rude staff have made my collective experience with United Airlines a negative one. To give them 1 star for each of these categories is a stretch. I wish I had read the reviews before booking so many flights with them as it seems that the rest of their previous customers are just as satisfied as I. Literally days wasted in airports and kilometres walked trying to get answers from staff who clearly are in the wrong line of work given their communication skills. Never again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Rick Yah","Singapore","2014-02-03","DEN-LHR on Christmas Eve. No food service for 50% of Economy class cabin as crew claimed that ground staff forgot to load enough food for all passengers in this class due to ""holiday mood"". When complained to crew they said it is unfortunate and can send letter to head office if dis-satisfied with service. Last time to fly with UA.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","James Wallace","United States","2014-02-03","Newark to Hong Kong in Economy Plus. The flight left early and arrived late which made for a 16.5 hour flight. It was a very smooth flight and the fasten seatbelt sign was turned off 2 hours after take-off. I asked for a glass of red wine and was told that United began charging $7.99 a glass on flights across the Pacific Ocean on Jan 1 2014. No hot towels were provided. The meal came with plastic tableware. The individual in-flight entertainment worked well on the 777-200. 2 hours before landing there were a couple of bumps and the fasten seatbelt sign was on for the remaining 2 hours of the flight. On a 16 hour flight it is nice to use the toilet to freshen up before landing. No toothbrush or socks were provided. I purchased the more expensive W ticket because I had an upgrade but the business/first section was full two weeks before departure.","","","Premium Economy","","3.0","2.0","2.0","1.0","3.0","","","2.0","0"
"utair-aviation","/airline-reviews/utair-aviation","Utair Aviation customer review","P Sprumont","Switzerland","2014-06-08","I returned this week from Tyumen to Munich. Another B-735 this time with vintage business cabin and seats. As I was alone in the section I missed the European-style seats that would have allowed me to completely lie down instead of sitting with a 135° recline! Crew were smiling and helping with more polyglot aptitudes than during my preceding flight. Excellent tasty lunch with Sardinian (I checked) red wine. Take-off and landing right on time. I shall not hesitate to fly with UTair again.","","","Business Class","","8.0","0.0","0.0","0.0","0.0","","","0.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Bersillon","France","2014-02-03","I took United from Paris to Washington DC and then from DC to Richmond VA. The first flight was ok despite no communication or service from the crew. The second flight has one hour delay so far. Not very happy about flying with United. I won't recommend it.","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","2.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","W Kirschbaum","United States","2014-01-31","We flew from Newark to Panama City Panama. Flight arrived 30 mins late at 11pm. The flight was OK except for no entertainment as the paying entertainment was not worth it. No free food even that had to be paid for - we didn't. Pilots were pretty uncommunicative and the cabin crew indifferent. The seats are real torture too narrow hard and poor legroom combine to make 5 hours feel like forever!","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"utair-aviation","/airline-reviews/utair-aviation","Utair Aviation customer review","P Sprumont","Switzerland","2014-06-02","Flew last week from Munich to Tyunmen (TJM / Siberia). B-735 with European-style business cabin (middle seat free). Smooth check-in; my coat was taken by a smiling attendant but no help to put my 8-kg luggage in the locker. No entertainment during the 5 1/2 hours journey (red-eye) but more than decent meal with appetisers and good (Chilean?) wine. I hope that my return flight in two days will be at least as peaceful although the linguistic capacities of the crew should be improved.","","","Business Class","","8.0","4.0","3.0","4.0","1.0","","","3.0","1"
"utair-aviation","/airline-reviews/utair-aviation","Utair Aviation customer review","Georgios Vrontos","Greece","2013-08-19","ODS-IEV on a new ATR having small screens for the safe announcements and you can see some comics during the 1 hour 15 minutes flight. Flight was full but service was ok - they offered refreshment. Staff were very friendly and we were on time. Overall very nice experience.","","","Economy","","9.0","","","","","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Doig John","United Kingdom","2014-01-30","ORD-FLL on 18 January. Paid for upgrade to 1st class as a birthday treat! Very helpful staff at ORD to assist with check-in. As a Star Alliance Gold with A3 following security checks I was able to use the Club Lounge facilities. Being morning items for a continental type breakfast were available. The lounge was however very busy. The flight boarded on time and departed 30 minutes late due to airport operational issues at FLL. (out of the control of UA) Orders for breakfast were taken prior to departure (2 choices) and delivered in a friendly way while en-route. The aircraft B737-800 appeared new the cabin was clean and comfortable. In spite of the late departure the flight arrived in FLL around 5 minutes late.","","","First Class","","8.0","4.0","5.0","4.0","1.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","J Thomas","United States","2014-01-30","Flew Denver to Tokyo Flight left 2 hrs. late (mech) so we missed our connecting flight arrived 9 hrs late. On the way back they changed our seats at boarding and put us next to the bathroom got to hear the toilet flush and the door slam for 10 hours I'll never fly United again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"utair-aviation","/airline-reviews/utair-aviation","Utair Aviation customer review","Vladimir Rouvinski","Colombia","2012-11-29","Vnukovo-Irkutsk. An eventful and enjoyable flight. Everything went smoothly. Vnukovo is the closest airport to the city centre and it has also a convenient train connection (the train departs from the Kievsky train station). This helps to avoid the usual heavy traffic of Moscow. UTair uses a new terminal A which is quite handy. It is likely that UTair is the only airline which uses a wide-body B767 on this route and the plane seems to be a relatively new and well-maintained one. Friendly flight attendants the flight was on-time onboard catering is not superb but it was OK. Would fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"utair-aviation","/airline-reviews/utair-aviation","Utair Aviation customer review","Yevheniy Kahanovych","Ukraine","2012-08-07","I had two short hops between IEV and DOK. Planes brand new ATR. Seat pitch is so so no recline. Overall comfort level was ok. They served a snack which looked uninspiring so I skipped it. The free bar service only consisted of soft drinks. Flights out and back were on time. Considering very reasonable ticket prices will use again for flights up to 2 hours long.","","","Economy","","6.0","","","","","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Sebastian O'Connor","United States","2014-01-29","IAD to DEN. Economy class on a 757. On time for departure and arrival quite good service from attendants. Aircraft sported outdated overhead CRT for in flight entertainment and my audio jack didn't work correctly. Also no wifi or power outlets. Seats comfy but a little small. Had to pay 9 dollars for a large snack which is too much frankly. Fine for the low fare I got but not much else.","","","Economy","","7.0","4.0","4.0","2.0","2.0","","","3.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","H Mann","United States","2014-01-28","We flew to Geneva from ABQ on 1/16 - 1/26. Flight UA5176 UA907 UA975Y UA783Y. To start we had a 5 hr delay and our party of 6 had to be split up and re-routed to reach our overseas destination (this was not due to weather). United offered us a measly 7$ credit that was only usable in one airport for food. It didn't even cover a meal. When we finally were on our way there were further delays (once again not weather) and upon arrival our party was split and we had to pt double to take the shuttle separately to our hotel. Very frustrating trip with United!","","","Economy","","1.0","2.0","1.0","1.0","3.0","","","1.0","0"
"utair-aviation","/airline-reviews/utair-aviation","Utair Aviation customer review","Vassily Sidorov","Russian Federation","2011-10-11","Moscow to St Petersburg. Flight was OK food was better than MANY airlines for flights that short. check in for the flight was awfully organized. Several registration points were shared between a number of UTAir flights but obviously weren't enough as there were crowds of passengers. The personnel were slow: I spent about 30 minutes in line. The business class point was empty but the lady who worked there refused to register anyone else even late passengers and just kept reading something. It was not before people had started calling for the representative realizing they were being late for boarding that the situation improved more or less. I arrived 3 hours before the flight and finally managed to register only 10 minutes before the registration was closed.","","","Economy","","5.0","","","","","","","1.0","0"
"utair-aviation","/airline-reviews/utair-aviation","Utair Aviation customer review","T Waters","United Kingdom","2010-12-22","Tu154 Moscow- St Petersburg. Creature comforts not up to modern aircraft standards but superb real experience. Food quite good and service good. Do it before the Tu154s become a thing of the past!","","","Economy","","9.0","","","","","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","C Cotton","United States","2014-01-25","IAH to CVG: Crowded dirty late with poor customer service from distracted personnel. They act like they simply don't care. If you enjoy riding Greyhound Bus Lines and want to have that same experience in the air fly United.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Kathee Miller","United States","2014-01-25","I purchased first class tickets hoping to make the experience a little better it didn't help. The food on the flight is horrible. You get a snack box which consists of a couple of crackers some cheese spread a fig cookie and some kind of cranberry bar. That is not first class service to me. To make matters worse my bags were lost. It would have taken them two hours to drive it to me instead they had to fly it back then ship it to the correct place. This took about 24 hours when it should have taken 2. To make matters even worse on the flight home my bags didn't make it again. I was told they got put on the later flight. I won't be flying United anymore.","","","First Class","","1.0","3.0","4.0","1.0","1.0","","","1.0","0"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Saketh Rahm","United States","2014-01-24","I personally have had few problems with them over the last several months. Recently did DEN-SFO-HNL and back. All flights on time and with early arrivals DEN-SFO segments with newer aircraft with PTVs. The SFO-HNL segments were on the oldest 777 I have ever seen - no food no entertainment nothing for 5 hours is not really acceptable. Crews smiled on all segments and actually seemed happy to be at work which is a change. Ground staff at SFO were also helpful.","","","Premium Economy","","8.0","3.0","4.0","2.0","2.0","","","4.0","1"
"united-airlines","/airline-reviews/united-airlines","United Airlines customer review","Louie Vince","United States","2014-01-24","Flew United 261 LAX to Orlando Economy Plus. No music no movie (not even plug for headset) only ability to purchase wifi for $9.99. Remodelled seats with less padding.","","","Premium Economy","","5.0","3.0","4.0","4.0","1.0","","","3.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Marie Elise Adriansens","Belgium","2014-11-20","Unfriendly staff broken seats not enough pillows for everyone one drinks service in 7 hours really bad food unclean toilets old movies (most of them in Russian or Uzbek). There was a drunk passenger onboard annoying other passengers and the staff could not handle this at all.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Chris Hall","Australia","2014-11-17","Bishkek to Tashkent then next day Tashkent to Urgench. Boarding was a trifle chaotic. Planes were clean. It was as good as many other airlines I have flown on. No IFE but who cares for short flights not me. It was a package tour so no idea of the ""value for money"" question.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","3.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Trudi Arnold","United Kingdom","2014-11-06","London Heathrow to Tashkent. 19 September. Flight 202. Returning 30 September. Staff were surly and unhelpful: one woman had a wet seat and was told tough - she moved herself. Food was diabolical and the worst I have eaten - well tried to. Inflight entertainment was a rubbish video played on an overhead screen too far away to watch.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Victoria Fong","United States","2014-10-28","I flew from Frankfurt to Tashkent and from Tashkent to Urumqi. These are out of the way airports but the service from Tashkent to Urumqi was fine. The counter at Frankfurt was very ill equipped to handle all the passengers and needs to be improved but overall the flights were fine. The inflight staff was very good.","","","Economy","","9.0","5.0","3.0","3.0","1.0","","","5.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","L Molinari","Spain","2014-10-28","I went on a packaged tour to Uzbekistan during October 2014 and I must say I was pleasantly surprised. We flew from Madrid to Tashkent and the airplanes were new with your own video (shame it only showed Uzbek films) and clean. We had the rudest stewardess I have met. Their English is good. The food was OK. Overall not bad. We also took smaller flights inside of Uzbekistan and they all left on time were clean the stewardesses were friendly and overall the experience was very good.","","","Economy","","7.0","5.0","4.0","4.0","1.0","","","5.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Oliver Ranson","United Kingdom","2014-10-28","LHR-TAS-LHR seat 3J (a window seat) in both directions. A good experience all-round and with a Business Class fare at a little over a thousand Pounds excellent value for money. My flight was operated by HY's latest 767s which come with comfy seats AVOD iPads loaded with films and games attentive service and excellent food. The cabin is decorated tastefully with a blue and cream theme. The eastbound flight is an overnight operation so I slept most of the way. The seats recline but do not go fully flat not even to angled lie-flat. Nevertheless they are comfortable enough and I achieved about six hours sleep so on arrival I was ready to dive straight in to activities on the ground. Breakfast was a choice of sushi and antipasti which were both of high quality. The westbound flight was operated in daylight hours and I enjoyed it a great deal. The stewardess was extremely attentive and the food including traditional Uzbek plov was excellent. Note that seats in row 1 do not offer stowage for slippers glasses books and so on whilst rows 2 and 3 do. Also note that the airline does not provide a toothbrush kit or other amenities so be sure to pick these up from the Skyteam lounge at LHR T4 ahead of departure.","","","Business Class","","8.0","3.0","5.0","5.0","4.0","","","5.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Matthew Carson","United Kingdom","2014-10-01","LHR-TAS-LHR September 2014. Step back in time with Uzbekistan Airways. Plus points - on-time in both directions reasonable ground experience felt safe some staff efficient and multilingual and completes London-Tashkent in half the time of the alternatives e.g. Aeroflot. Negative points - old 757 in both directions with fairly uncomfortable seats and limited legroom highly limited entertainment on small drop-down screens (e.g.dated film dubbed into Russian) and juddering audio channels food in generous quantities but mediocre tepid and tasteless tea some cabin crew rude and sighed heavily at minor requests from passengers or barked one word instructions random/unfair means of allocating front row seats once on board. One highlight is the bizarre video (played three times to cover Uzbek Russian and English) illustrating that passengers are prohibited from drinking duty free spirits fighting smoking playing with safety equipment or stealing airline property! In summary the airline does OK given their ageing fleet and the country's limited exposure to non-CIS countries. I would not actively choose this airline - especially for any connecting route on to India/Korea - but it was an acceptable means of getting to and from Tashkent.","","","Economy","","4.0","2.0","2.0","2.0","1.0","","","2.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","M Carson","United Kingdom","2014-10-01","Tashkent-Urgench September 2014. Very positive experience especially compared to experience on long haul services. Plane almost new with great legroom; departure on time; pleasant crew. This route probably prioritised to impress tourists but hopefully the airline will upgrade the rest of its fleet to the same standard and ensure all staff this well trained and pleasant to passengers. This means I could recommend HY for domestic services which use new Airbus aircraft.","","","Economy","","8.0","3.0","4.0","2.0","1.0","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Faisal Mohanna","United Arab Emirates","2014-04-08","This airline is what most people say: it takes you from A to B. Don't expect anything more. I traveled from SHJ to TAS first class as there was no available seat in economy. Seats are old fashioned not flatbed but comfortable. Flight was 3.5 hours. Food was good and service was also good. Return was TAS to DXB economy. Seats were good typical for economy. Ticket is expensive (around 1100 US$ economy return) considering fight duration but I guess because it is the only airliner which operates direct flight from UAE to Uzbekistan.","","","Economy","","8.0","4.0","4.0","4.0","1.0","","","1.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Pooja Chaudhary","United Kingdom","2013-08-27","I travelled from New Delhi to London via Tashkent on 23 Aug 2013. An untrained person was issuing boarding passes on check-in counter at IGIA taking ages for a routine task and asking his colleague for each and everything he was supposed to do. Flight from New Delhi to Tashkent (HY 422) was satisfactory. Extremely slow (waited for almost 2 hours in queue) check-in at Tashkent Airport. Check-in staff were talking on mobile phone while people were waiting in queue. In flight from Tashkent to LHR (HY 201 duration 8 hours) no vegetarian food was available. Food quality was very bad. Only cola and water was served in the second food serving. No TV no juice. Crew members don't say sorry or thank you.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","4.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Ray Chow","Switzerland","2013-08-08","I used to travel with my family (incl. children) on a regular basis from Geneva Switzerland to Tashkent and we are particularly satisfied with the quality of booking and ground services we receive from Uzbekistan Airways in Geneva as well with the flight conditions in general on this route.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","P Straehl","United Arab Emirates","2013-07-08","HY brings you from A to B. Best not to expect anything else. SHJ-TAS HY332 with A320. On time departure and arrival. No entertainment system. Poor food quality. Crew not motivated. Airplane more or less proper. Toilets rather dirty. Seats standard. TAS-DXB HY333 with B767. On time departure and arrival. IFE does not offer films in English. Poor food quality. Airplane proper except toilets. Blankets smelt. Crew unmotivated. Standard seats.","","","Economy","","3.0","3.0","2.0","1.0","2.0","","","2.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","D P Thomas","Kazakhstan","2013-06-19","Flew from Tashkent to Almaty. Cabin conditions were ok staff were pretty uncaring with no genuine courtesy. Flight was on time.","","","Economy","","4.0","3.0","2.0","2.0","1.0","","","3.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","M Kunji","Malaysia","2013-06-10","Tashkent to Kuala Lumpur on 23/5/2013 at 22.15 by HY 551. One of the crew was very rude served coffee without creamer and sugar gave wrong drinks request blanket given after several requests no pillows given out. Seat was uncomfortable. Toilet and sink dirty. Most passengers did not finish the food.","","","Economy","","3.0","2.0","2.0","2.0","3.0","","","2.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","A Juneja","United Kingdom","2013-01-18","Return flight London-Tashkent. Easy check in and access to Business Lounge at Heathrow good choice of food on board. Cabin Crew very friendly. Both flights on time. Given Fast Track voucher on arrival to LHR which saved me a good hour avoiding the queue. The only complaint - I could not get miles for Star Alliance.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Hans Roloff","Germany","2013-01-10","TAS-UGC (Urgench) domestic flight on an almost new A320. Everything clean and ok in the front cabin. Flight was fully booked but all procedures at the airport started early so boarding and take off were early too. In the front cabin they had a kind of welcome drink (non-alcoholic) before takeoff and coffee/tea during the flight of 75 minutes. No meal available but this was the only reason for criticism the other marks for Uzbekistan Airlines are (surprisingly) high. Good plane safe procedures (although time consuming at the airport) excellent on time performance - good value for money.","","","Business Class","","7.0","4.0","4.0","2.0","0.0","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Wong Ee Ling","Malaysia","2012-11-22","I traveled Kuala Lumpur to Almaty on 24 Oct. For the transit at Tashkent I requested for wheelchair assistant as I had a surgery and was unable to walk long distant nor carry my laptop bag. The airline didn't provide the service when I was at Tashkent boarding the plane to Almaty. When I requested for the service the staff instead asked a passenger flying to Almaty to carry my bag (he had to carry his own laptop bag as well) and I need to walk at the new terminal. I'm very disappointed with the service of the airline.","","","Economy","","5.0","3.0","2.0","3.0","1.0","","","3.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","F Williams","United Kingdom","2012-10-22","I flew to Tashkent on 5 October return on 12 October. Flights both ways were excellent. Boeing 757 on the way out and Boeing 767 on return. Planes were clean the flight crew helpful and friendly. Neither flight was full to capacity and thus I was able to have the entire seating row to myself each way. Was served dinner on both flights they were substantial and satisfying nice warm blankets were also on the seats on boarding. Both flights took off and landed at time. My only criticism is that the inflight entertainment was in Uzbek/Russian even though the films being shown were English/American. I would recommend this airline.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","R Buaron","Vietnam","2012-10-09","BKK-TAS. Plane interior was yellow with age and quite filthy Toilet paper on the floor and a garbage bag just behind a passenger seat. I was horrified at the conditions. The food was decent but there not much inflight entertainment to speak of - in fact the screens on the left side of the plane weren't working.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","2.0","0"
"vanilla-air","/airline-reviews/vanilla-air","Vanilla Air customer review","Yu Xiang Lim","Taiwan","2015-06-23","Vanilla air is a Japan LCC. I choose this airline because their price is the most competitive but you have to prepare yourself (red eye flight). The flight attendants are good, nothing to complain and always with a smile.","A320","Couple Leisure","Economy","TPE to NRT","7.0","2.0","4.0","3.0","","3.0","","5.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","D Zylbermann","Israel","2010-05-23","TelAviv-Tashkent-Tokyo Osaka-Tashkent-TLV plus TLV-Tashkent-BKK-Tashkent-TLV coach on all legs. Low cost airline means low maintenance in the planes the seats were coming apart the inflight entertainment was only in Uzbek (or Russian). We didn't try their food but the special meals we ordered were awful. Out of the 8 legs only one (the last thankfully) did we feel unsafe and that was because of turbulence. We flew high season and paid about 40% of the regular fare so cannot complain. I would not fly with them if the difference in price was not so huge.","","","Economy","","6.0","","","","","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","G Barlow","United Kingdom","2010-03-28","Delhi-Tashkent-LHR - flew first class as was half the price of usual business class DEL to LHR. Had first class to myself. Old style reclining sprung seats in 767 - reasonable room but not lie flat. No power at seat so laptop ran out of battery which is a shame because in flight entertainment is a couple of poor films on overhead screen. Flight staff excellent even encouraging a visit to Uzbekhistan and showing the best tourist sites. Plenty of food and drinks on tap. Everything to time. Rather bizarrely the only delay was at Terminal Four when had to wait on the air-bridge for 30 minutes until someone opened the door! Overall felt budget compared with traditional carriers but very comfortable which is what I paid for.","","","Business Class","","8.0","","","","","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","F Rogers","Australia","2010-03-22","Tashkent to Nukus (domestic) - was scared to board the old TU 154. Seemed to be patched up on the outside no one seems to acknowledge seat allocation and I think I caused an onboard fight by making this woman move from my seat who yelled at me and then the woman in her seat who took it out on the person in her seat and so on. But they did move. Wasn't that cheap considering the plane we were in. Couldn't relax until we arrived. Had some peanuts and flavoured water served to us. Seats folded down forwards when we got off the plane. Security guards in the baggage collection area checking our tickets when we collected our bags. Still it beats the 14 hours train ride when you're on a tight schedule.","","","Economy","","5.0","","","","","","","1.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","A Marsh","Malaysia","2010-02-26","Bangkok-Tashkent-Bishkek. Flight attendants great. An older plane but was comfortable in Business Class with no other passengers.","","","Business Class","","8.0","","","","","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Jorgen Caceres","Sweden","2010-02-23","Lahore - Tashkent - Frankfurt in Business. First of all I'd like to acknowledge the work of the flight attendants. They do an excellent job friendly and quite service minded despite the dated equipment. Lahore - Tashkent food is - well that is the question. Supposedly chicken but it could have been anything. Tea was served in a plastic cup with broken ear. But with a smile. Some sort of business-class package given with slippers and sleeping mask. Tashkent - Frankfurt service fine only overhead IFE. I managed to fold down my chair to almost lie-flat - before realising it was because it was broken. My fellow passenger behind me protested with a moan (I would have been louder actually). Planes are old. They were nice 18 years ago when UA started their service. Nowadays it's not so good. But they get the job done. In conclusion it's fortunate I didn't have to pay these tickets out of my own pocket.","","","Business Class","","3.0","","","","","","","1.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","R Blackburn","United Kingdom","2009-11-10","If you book your flight in Tashkent you get what you pay for - basic service that will get you from A to B with no frills. However if you book your flight outside of Uzbekistan the flight prices are ridiculous. I regularly fly LHR-TAS-LHR. If I have my ticket booked in Tashkent it costs approx $350 return - if booked in London costs me about £550 from the airline. I take great issue with the check in at Heathrow. There are 3 check in desks to check in about 300 people. Many of those 300 speak little or no English which makes the process more prolonged and agonising. There is a screen that says ""Tashkent- Business class check in"". This isn't used for Business class only and even those paying a premium price can expect to wait up to 2 hours to check in. Boarding is as expected - everyone pushes but my experience has been that everyone sits in their allocated seats. Inflight entertainment is poor seats are comfortable and cleanliness is acceptable. Staff vary from helpful to uncooperative. A bribe can be paid ($50-$100) to cabin crew to sit in business class.","","","Business Class","","6.0","","","","","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","James Miller","United Kingdom","2009-11-05","Tashkent - Istanbul - Tashkent. Outbound flight went to plan - satisfactory and no more: a small miracle for this outfit! Then turned up at 12:45 this past Sunday for the return flight only to see nothing listed on the departure board! The Uzbek Air desk at the airport was unmanned and the airport information desk said there was no flight - as printed on my ticket - it did not exist! After wasting the day at the airport turned up at my hotel again and eventually found the city office for the airline on Tuesday - an obscure office tucked away in a dark and dingy building. They photocopied my ticket and said it would be sent to Tashkent for ""investigation."" How much of an investigation is there for a ticket printed for a flight that does not exist? Phoned them back yesterday (Friday) as they had not called me back as promised! I can indeed fly - but for a fee of 25 Euro! In their view it was my error not to turn up to their office on Monday given that I arrived ""late"" on the Tuesday. I had not contacted them ""immediately"". Never mind that nobody was at their airport desk and that airport information tried hard to reach them. Worse the flight that I should have been on - has my ticket been printed correctly- has been cancelled anyway. So either way I would have been inconvenienced! This is an airline that hides behind its books at every corner where customer service is an inside joke. The airline is a microcosm of its country itself.","","","Economy","","","","","","","","","1.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","K Fridlington","United Kingdom","2009-11-04","LHR-Tashkent-LHR. Check in staff at Heathrow explained as the flight was not full we could have a row to ourselves. Food service okay - lots of it but low quality. Wine was local. Seats okay. IFE very poor. On return the flight was filled with those transferring from Dehli so the plane was full.","","","Economy","","6.0","","","","","","","4.0","1"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Amit Shah","United Kingdom","2009-10-05","LHR-TAS-LHR economy. When checking in at LHR I was informed that the flight would be making an unscheduled stopover at Paris CDG. The rumour had it that it was to pick up the UZB president's daughter. All this meant the flight to TAS would take 9hrs long 2 hrs longer than normal. Some people confirmed such unscheduled stopovers were quite commonplace. I was not impressed. Inflight service is pretty bad. So bad that when you call the stewardess they do not turn up. Even when they turn up they are so unhappy to be serving you so rude it is quite unbelievable. I did not eat the food that was served so can not comment on that. On the way back I paid the head stewardess $100 to sit in business class. Seats are good not flat bed but of large size.","","","Economy","","2.0","","","","","","","1.0","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Colin Pay","","2009-09-17","LHR-TAS return and UGC-TAS. International flight operated by B757. Legroom poor by scheduled flight standard more like charter. Plane only half full both ways so room to spread out. Food and drinks service okay. Both flights on time. Internal flight by Ilyshin 114no problems. No food but 2 drinks on 1hr 45min leg. My concern is security at Uzbeck airports - people allowed through security with all manner of liquids sealed and open. Security appears second to form filling and stamping.","","","","","3.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Iain Williamson","","2009-07-26","Riga to Tashkent then on to Lahore and back. This airline's routes are excellent. Food excellent with copious amounts. Service fine and nice to get different tasting beers than the usual. FAs fine once they trust you are not going to be another difficult passenger. Uzbekistan Airways suffers from poor ground operations and officialdom at their airports which means that by the time people board the craft they are not always at their best. This is taxing on cabin crew who respond with professionalism even if they are not the greatest smilers. I understand Uzbekistan Airways are joining Skyteam. They are easily in the class of some other members of Skyteam now so hopefully this will mean more good connections in an area of the world they serve well.","","","","","4.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","P Novotny","","2009-06-23","Two stars is an average of 3 stars for international a 1 star for national flights. I experienced Frankfurt-Tashkent-Frankfurt Tashkent-Chiva-Tashkent and Tashkent-Bukhara- Tashkent. Airplanes on international flights are mainly Boeings 757 quite new ones national manly Tupolevs 155M probably from 80´s. Space in planes is comparable to any other airlines service is quite pure. Local people do not look for right seats very carefully so the staff ask you to sit anywhere at the end of boarding. You also have to know that there are two separate buildings at the airport – national and international. The business lounge at Tashkent airport has improved a lot – if you travel in business or with gold cards look for business check-in counter which is located in the corridor next to main hall.","","","","","2.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","James Miller","","2008-12-31","Took two flights with this outfit a return TAS-ALA-TAS. The outbound flight went well booked it online via Opodo and was given an E-ticket. The aircraft was a Boeing 757. The return was a different matter and it all went wrong from here! I was not able to get the return flight I wanted but was advised to go to the airport in Almaty before the flight as they usually hold a couple of seats for every plane. My girlfriend is Russian and spoke to the staff on our behalf. We were informed that we could have two seats - but we would have to pay a bribe on top on the standard seat charges! I took exception at first but then worked out that it would be cheaper than paying an additional day for accommodation. However it then transpired that the staff were in-fact refusing seats to another couple telling them that check-in had closed for them when in reality there was 30 minutes left for check-in. Clearly they were being denied boarding so that the airline staff could collect my bribe! I felt terrible but did not have to cancel my deal with the staff as the couple being denied boarding work out that they would need to bribe the staff too! They did so and where allowed to proceed to check-in my girlfriend was then told the seats were not available after-all! She also informed me that they ground staff were really very rude indeed to this couple having threatened them with “trouble” if they complained about the flight being closed early! We went to a travel agent and book a normal ticket on a later flight without any bribes! That flight to Tashkent was then not on a nice 757 but on a Russian Tupolev 155 aircraft. While it is quite special in a way to have the full Soviet Union flying experience it is not comfortable quite or smooth! With no turbulence this thing rockets up and down like a fighter jet; the noise is such that you may as well be sitting on the wing! While we took off on-time we were met with fog in Tashkent and diverted to Sarmankand only landing in Tashkent some hours late. As such I missed my Aeroflot connection to Moscow and spent hours killing time in the airport. The funny thing was the only bar in the departure lounge does not take the national currency – just Russian Rubles and dollars! The cherry on the cake was again the ground staff coming back for bribes! I was well overweight for my Moscow connecting Aeroflot flight but $50.00 was exchanged and the matter resolved! In London the extra weight had cost me $300 which Aeroflot lost on my return thanks to the Uzbek business culture. Corruption has two sides it can be very disruptive and also very convenient but on the whole I can do without it in future.","","","","","3.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Davron Mirsagatov","","2008-07-01","TAS-FRA surprisingly was on time. Old A-310 was put for this flight with old seats and poor entertainment. Entertainment always a lack of Uzbekistan Service. Crew was ok they were friendly enough but nothing extraordinary. For money they charge Uzbekistan Airways can be bit more concerned about their services.","","","","","3.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Dave Stanley","","2008-04-29","London to Tashkent and back. Once again the inflight experience was OK. Flights were on time both ways despite the usual Heathrow problems. The aircraft interiors are getting a little scruffy especially the seats. They have upgraded the IFE to a DVD system. According to their magazine they have ordered 2 Dreamliners and 6 A320's so things could improve after a couple of years.","","","","","3.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","N Balsari","","2008-01-24","Tashkent-Urgench-Tashkent. Staff try to get your money for everything even if most of them knows me personally after 5 years of same destination - extra baggage better seat etc. When you want to reserve a seat mostly you'll get a negative answer first. They will tell you that flight is full. What they do is reserve some seats for artificial names. That way the flight seems full when you attempt a reservation. If you pay an under-the-counter fee she will change the name on the reservation on your name and you got your seat. Same during check-in : they will ask you to put your hand bag/computer/whatever on to the scale. If you are somehow +20 they will start to make faces and convince you that it will be too expensive if you pay official fee. They will ask you to pay half of the money that you'll pay officially directly to check in staff. I don't do that now as the official fee is also is not that much. I simply ask them to write the extra weight which I check each time and go to pay to the counter. The officer in the counter is also surprised as this is not very common. If you'll ask for a specific seat they will make you understand that it is available against a small tip (2-3 USD). Don't as usually no one sits in accordance with the assigned seats and it is almost impossible to convince the person who have sit to your place to move. In the past you might also tip (20-50 USD) in the cabin and ask for a Business Class seat but I do not know if this is still possible.","","","","","2.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","L Kenley","","2007-09-17","I have flown Uzbek air extensively including international regional and domestic flights. They are not a great airline by world standards but are great by regional standards. That said if you want to fly to Uzbekistan or fly within Uzbekistan you probably won’t have much of a choice but to fly Uzbek Air. If Uzbekistan is not a destination then they are probably overpriced for the service and I would use another carrier unless your schedule requires a transit though Tashkent. For international I would give them a 3 star overall and a 2 star for domestic flights.","","","","","3.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","George Vrontos","","2007-09-10","ATH-TAS return. Both flights on time. The personnel were friendly enough and eager to help you. The food was good only food presentation and trays were standard. There were two servings of drinks on each flight. The only complaint - inflight entertainment system was outdated (overhead screens with two outdated movies and some channels with music). The planes were old but clean. Overall a good experience with no troubles.","","","","","3.0","","","","","","","","0"
"uzbekistan-airways","/airline-reviews/uzbekistan-airways","Uzbekistan Airways customer review","Dave Stanley","","2007-08-22","LHR-TAS. My experience with this airline has been OK. They seem to keep to the flight times reasonably well at least out of Tashkent. There are some problems with the cabin crew - using mobile phones during take off being one example. A real issue I have with them is the chaotic check in at LHR. The last two times at LHR the queue has filled one end of terminal 2 and takes 2-3 hours to get through. The flight is typically delayed by an hour because of this.","","","","","2.0","","","","","","","","0"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Bo-Jun Ke","Taiwan","2015-07-14","The plane was a bit old and the seat was usual for a LCC. The cabin service was good, the crews were friendly and energetic. The price was very cheap. I will fly them again if they have their new route from TPE to HAN.","A320","Couple Leisure","Economy","TPE to SGN","7.0","3.0","3.0","","","3.0","","5.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","M Mergili","Singapore","2015-07-09","Flight Bangkok-Hanoi was great: new plane, no problems, friendly staff. Facing Vietjet in Hanoi changed everything. Flight was at 10.05AM and arrived early at 7AM Noi Bai Airport to avoid the morning traffic. We were refused a check in, returned at 8AM. Self-Check in didn't work - bar code scanner wasn't available. Had no choice but to ""line up"" with Vietnamese people - who don’t know what the word “queue” means. Be prepared for people shamelessly cutting in line, squishing between you and the counter and crawling under the stanchion. Pushing you away and even if you are at the check in counter, standing just next to you. Vietjet encourages the behavior because the staff at the counter try to serve 3 people at once, leading to chaos and frustration. I am a frequent low cost flyer, never had problems with my luggage. However, my 8.5kg cabin bag was ""too heavy"" and lady at the counter wanted to count all my bags: my purse, my boyfriends camera bag, etc. She wanted me and my boyfriend to take only one bag each on the plane. I told her that this is ridiculous and we didn't have any problems in BKK, and no other airline does this. She couldn't speak English. Made us pay 330 000 VND for one bag check-in. Moved to our gate, realized during boarding that the plane was a n old  BH Air plane from Ukraine. Plane in Bangkok was a new A320-300. Very uncomfortable and I couldn't sleep because Vietnamese people and FA kept running around, bumping into my aisle seat. Every seat was taken, plane was super full and loud. Food I pre-booked was gross, so I asked the FA politely to put it away so I can put up my tray and have more space. She simply said: ""Later."" During landing, people and kids were running around and kneeling on their seat to look out the window - FA didn't say anything. Really disappointed and ruined my whole trip. ","Airbus A320-200","Couple Leisure","Economy","Hanoi to Ho Chi Minh","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Anders Pedersen","Denmark","2015-05-05","Hanoi to Danang Vietnam on 29th April 2015. 1 hour delayed on a huge modern A321. Check in smooth managed to buy lounge access for 15 USD. Fresh colourful LCC-airline with lots of things to entertain and buy. Dynamic young good-mood FA's do their best to serve the pax. My food was pre-paid and I got the wrong dish. They accepted their fault and took the mistake serious and offered me whatever else they had (quite a lot of choices actually). Food and drink only 3 USD. Ticket very expensive 100 USD (double of normal) due to firework festival in DAD. Flight full but well managed.","","","Economy","","6.0","4.0","5.0","5.0","1.0","","","3.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Chris Dore","United Kingdom","2015-01-23","PQC-SGN A320. One time. Clean with for a budget airline a reasonable amount of leg room. No food/drink available on the flight but then it only lasted 50 mins.","","","Economy","","10.0","3.0","4.0","1.0","1.0","","","4.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Bassett Kevin","Australia","2014-06-10","Smile and apology at check in. Sorry for the wait. Offered an emergency leg room seat. Plane 7 mins late but made up most of it. Plane spotlessly clean with new feeling. SGN-BKK 9 June. Captain waved and smiled from cockpit as we walked up the steps. Staff polite attentive and courteous. Legroom ok for a short flight but would grab the emergency or front bulkhead seats if your over 5 feet 8 inches. Food smelt good and looked fine and cheep as chips at $2.50. And a beer for $1.50. Based on this and other flights I have experienced with this airline it will give some of the LCCs a fright and some of the lazy full service operators a shake up too.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","5.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","C Tan","Singapore","2014-04-21","I've only flown with this airline on two flights. One towards my destination and the flight back. Despite being days apart both flights were delayed 3-4 hours causing me to miss my connecting flight back home which forced me to stay another day in Vietnam missing a day of work having to pay for an extra day of accommodations plus re- booking my flight home. They will not compensate you for anything. The rates are cheap but I ended up paying so much more for the amount of trouble the delays have caused. Fly at your own risk.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Bassett Kevin","Australia","2014-02-21","VJ8912 18 Feb. Early polite check in and on time departure. Service was good plane not new but clean. BKK to HAN on time and all okay. As a low cost carrier it was good.","","","Economy","","8.0","3.0","3.0","3.0","1.0","","","4.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","TK Hill","Vietnam","2014-02-10","PCQ-SGN in a clean A320 with leather seats. The professionalism of the FAs was remarkable. They managed to get an unruly crowd of post Tet Vietnamese vacationers into their seats buckled up and off the tarmac only a few minutes late. Sir you must turn off your phone not start another conversation. You must connect the baby belt to your seat belt ad put it around your child. It is not a toy. No Ma'am you may not go to the toilet while we are taxiing down the runway. You get the idea. It was quite an impressive professional performance from a very nicely turned group of young women. If only the passengers had been as classy as the flight and ground staff!","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Georgios Vrontos","Greece","2014-02-10","DAD-SGN on an A320 old and noisy. No service at all staff only selling food and beverages. There was a 40 minute change of schedule and did not inform us through e-mail. At the airport there was another 20 minutes delay. We arrived at our destination 1 hour later than planed.","","","Economy","","2.0","2.0","1.0","1.0","0.0","","","1.0","0"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Anders Pedersen","Denmark","2013-07-21","HAN-DAD on an Airbus 320-200. New LCC-carrier in Indochina. Very busy afternoon got the last seat with very short notice. Service and interior colorful young talkative FAs. Check-in smooth and at a good visible location. Flight delayed 30 Minutes. There are many food and drink items and the prices are in general very reasonable – even compared to Vietnamese prices. Due to crowded airport and due to low priority to LCCs by the airport the busdrive to the aircraft became cumbersome and tedious. The carrier resembles AirAsia though slightly less professional.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","3.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Charlie Tufts","Vietnam","2013-07-21","Outstanding performance for a low cost airline. Very clean and comfortable Airbus. Flew return Ho Chi Minh City to Haiphong and most everything was flawless. Little rough getting communincation straight on the weather delayed return flight but that seems to be industry standard anyway and all in all not so important.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Anders Pedersen","Denmark","2013-07-07","SGN-DAD. Aircraft A320. Flight 35 Minutes delayed. Fully loaded aircraft but staff managed all requests despite they also need to deal with payments change and cleaning and bringing items food and drinks. I had pre- ordered food which was acknowledged but had to do a re-choice as airline had changed all menus. Surprisingly many food options (6 hot food dishes apart from noodle-dishes). Souvenir-items sold on board. All prices on board very very reasonable and cheaper than in airport. Staff friendly and effective: not did I see 1 staff relaxed one second and all managed to get served (though passengers need to be a bit firm to be noticed. Bad weather but the staff managed to serve throughout when fasten-seat belt needed to be on. No TV or IFE but who need. The staff uniforms were smart new colourful design an inspiring alternative to the conservative VN airlines who almost monopolises this route.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"vietjetair","/airline-reviews/vietjetair","VietJet Air customer review","Anders Pedersen","Denmark","2013-06-04","HAN-DAD on an Airbus 320-200. New LCC-carrier in Indochina. Very busy afternoon got the last seat on plane as I purchased with very short notice. Service and interior colourful young talkative FAs. Check-in smooth and at a good visible location. Flight departure delayed 30 Minutes. There are many food and drink items and the prices are in general very reasonable even compared to Vietnamese prices. Due to a crowded Hanoi airport and due to its low priority for LCCs there was no direct gate boarding and the bus drive to the aircraft became cumbersome and tedious. The carrier resembles AirAsia though slightly less professional.","","","Economy","","6.0","3.0","4.0","4.0","0.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Peter Gudge","United Kingdom","2015-08-01","The flight was 30 minutes late on take off. the cabin crew English language skills were weak but they were helpful and friendly. The food was relatively good and seating was no worse than a typical Virgin or BA flight. The real complaint was that the IFE was very dated but as an overall package that avoids a stopover (you cannot fly to Vietnam from the UK directly with anyone else) it was excellent value for money.","Boeing 777","FamilyLeisure","Economy","London to Hanoi","8.0","4.0","4.0","5.0","3.0","4.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anders Pedersen","Vietnam","2015-07-30","HAN-HUI-HAN in July 2015 on award ticket in their Golden Lotus Plus Programme. Award tickets flexible and free and easy to change and valid for a year. Aircraft an A321. Check in smooth, flights punctual, and boarding and luggage handled fine. Cabin colours and interior design are very dull, dark, and conservative.  No entertainment. A bottle of water and tissue were given to each passenger.  Apart from that the 4 crewmembers had absolutely nothing to do - nothing to sell, nothing to provide.","A321","Solo Leisure","Economy","HAN-HUI-HAN ","7.0","4.0","2.0","1.0","","5.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Brian Lamprell","Australia","2015-07-29","SYD-SGN on Vietnam Airlines because of the 8 hour flying time compared to 13-15 hours travelling time for its competitors. Check in was terribly slow, mainly due to the high percentage of passengers who had 3 or 4 large cartons as excess baggage. It all has to be weighed and labelled and that takes time. On boarding, the cabin crew pointed us unsmilingly towards our seats. The A330-200 looked in good condition with the cabin clean and tidy. We asked for extra seats at check-in so we could stretch out and had 4 seats to ourselves. In the rear cabin section there were only about 30 passengers. With the seat-belt sign illuminated the crew made no attempt to check the passengers or items on seats. While the A330 was waiting to enter the runway, the woman sitting in front of us stood up and walked to the rear toilet. The two cabin crew looking at her frowned but said and did nothing to stop her. During the flight, the seat belt sign was illuminated and passengers told to belt up as there was turbulence ahead. The flight smoothed out but the sign stayed on for over an hour but some passengers took no notice and moved around the cabin without challenge. The PTV selection is limited but passable, however my unit locked up and none of the controls would fix it. After a frustrating ten minutes I reported it to the cabin crew who advised me to change seats. Okay, but later my wife’s PTV also locked, but later went into re-boot and after several minutes, the programs returned, but the screen was still locked. Food served during the flight was edible. The toilets used by us were in poor condition. Floors wet, dirty stains under the seats, damaged fascia around the mirror, toilet seat and cover broken away from its mountings and tissues on the floor. We didn't see cabin attendant refresh or tidy toilets. On the final approach to Saigon, with the seat belt sign illuminated, passengers still moved about the cabin uncontested by the crew. Of the attendants who worked our part of the cabin, only one was smiling, and she kept it up all the flight. All in all, a very deficient performance from a somewhat surly cabin crew and poor maintenance, particularly the toilets.","A330-200","Couple Leisure","Economy","SYD to SGN","3.0","4.0","1.0","3.0","2.0","3.0","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Denise Lieu-Jenkins","United Kingdom","2015-07-23","It has taken me some time to recover from the awful experience of flying with Vietnam Airlines. We booked a multi-destination holiday which involved flying with this airline 5 times, both domestic and International. There were 8 people travelling together (including 2 toddlers). The customer service is shockingly bad, both at check in and on board. The staff on board treated us terribly. Dished out food and drink to us as if we were in a prison, one even nudged me on the shoulder with the tea tray he was carrying. When I asked (several times) for a sandwich for my 3 year old, I got a tuna and cheese sandwich, loosely wrapped in cling film, which looked like it had been home made from a kids lunch box and had enjoyed many hours of sitting in warm air. Suffice to say, I did not deem it safe to feed to my daughter. Picture attached! I cannot express how awful these flights, bar one (we did one business class flight), were. The entertainment system was very out of date with bad pictures and a very small selection of movies and games. I understand that flying economy means that we may not enjoy many of the frills offered by more premium seats, as I often use budget airlines, but this is on a another level! Even service offered on airlines such as Ryanair and Easyjet far exceeds that received from Vietnam's national airline. What a bad representation of Vietnam. I will never fly with this airline again, even if it means paying more to use an alternative carrier. I even wrote to the airline to report my experience and am still waiting for a response after two months. Perhaps they employ the same stewards to deal with complaints. Pay that bit extra and avoid the nightmare of Vietnam Airlines.","","FamilyLeisure","Economy","London Gatwick to Ho Chi Minh City","1.0","1.0","1.0","1.0","1.0","1.0","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","E Walker","Australia","2015-07-23","I was very disappointed on all my 5 flights. Leaving Sydney we were delayed by approx 50 mins. This I know is inevitable but on three out of five flights we were delayed. The worst part was sitting on the tarmac in Saigon for 50 mins in heat and not being offered water. The food was awful and on a afternoon flight I asked for some juice - their reply was there's pepsi, pepsi or pepsi. Not good enough Vietnam Airlines, If you want people to visit your country show a bit more public relations.","","Couple Leisure","Economy","Sydney to Saigon","3.0","1.0","1.0","1.0","1.0","2.0","1.0","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","T Hung Nguyen","Vietnam","2015-07-22","Flying on A350 aircraft, I set a high expectation which wasn't fully met after all. The cabin is spotless and roomy. Each seat is equipped with touch screen, but unfortunately entertainment is not available on short-haul flights. Food was extremely basic and no coffee or tea was served, which is even worse than my trips with them few years ago. Cabin staff is decent and the plane arrived on time. Overall a little disappointed.","A350-900","Solo Leisure","Economy","Hanoi to Ho Chi Minh City","7.0","3.0","3.0","2.0","1.0","3.0","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Wong","Malaysia","2015-07-18","Flight to SGN on A320 was comfortable with ample legroom in economy. Crew service was efficient, and food and drinks served was okay. The flight from SGN to KIX was on a new plane with interactive entertainment features (unfortunately not put to much use as it was a night flight) but the return flight from KIX to SGN was on an older one which only shows the same clips for everyone. Both flights on time, food was okay, and the service was good. ","A320/A330","Solo Leisure","Economy","Kuala Lumpur to Osaka via Ho Chi Minh","8.0","4.0","4.0","4.0","3.0","4.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Scott Nayda","Australia","2015-07-12","Was a short flight of around 55 mins, the cabin was well kept and tidy. I do not believe drinks were offered and on such a short flight really who needs them to be. I did have a bottle of water in my carry on anyhow. I am just over 6 ft tall and thought the legroom was ample.","","Solo Leisure","Economy","Da Nang to Ho Chi Minh City","7.0","3.0","4.0","","","3.0","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anthika Tran","Vietnam","2015-07-11","Warning to travellers with excess baggage. You need a registered email to purchase pre-paid baggage online. If you have booked through a travel agent they may not have registered your email address. I got caught by this and had to pay $14 per kg at check-in instead of paying much less to purchase online. The manager at the Vietnam Airlines counter handled this appallingly and it was a terrible experience.","","FamilyLeisure","Economy","Melbourne to Ho Chi Minh","3.0","3.0","2.0","3.0","3.0","1.0","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Mark Osborne","United Kingdom","2015-07-10","I was astounded to just read the last review. We have recently flown back to London on Vietnam Airlines and I have to say their business class is possibly one of the worst products out there. I read they are supposed to be bringing in new planes and not a moment too soon - the seats were malfunctioning, they are an upright angled seat type and very uncomfortable for such a long flight. Staff were polite and quite nice, but their language skills terrible - they couldn't understand most of our requests. Food is equivalent to premium economy on most airlines, and the IFE is probably also about 10 years out of date. I'm wondering if the last reviewer flew another airline? The upside of Vietnam Airlines is that their flights are really cheap!","Boeing 777","Couple Leisure","Business Class","SGN-LHR","2.0","1.0","2.0","2.0","2.0","2.0","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","H Milligan","Australia","2015-07-10","My return journey was smooth and no problems, again the hotel for the stopover was good and I had a suite to myself went on the city tour. The flight crew on both legs of the journey were polite and attentive. The food was excellent and drinks plentiful.","","Solo Leisure","Business Class","London to Sydney via SGN","10.0","5.0","5.0","5.0","4.0","5.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Waugh","Australia","2015-07-09","Service? What service? Was thrown a bottle of water for a 1.5 hour flight. Did not see cabin crew again - except when one steward came through for ore landing safety check - ignoring bags in laps and children unrestrained. Never again!","A300","FamilyLeisure","First Class","Hanoi to Danang","3.0","2.0","1.0","1.0","","2.0","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Michael Carmody","United States","2015-07-09","My flight was cancelled without any warning, despite the airline knowing for the past 8 hours and possessing my contact information. No assistance or room and board was given. I had to pull teeth in order for them to transfer my flight to tomorrow. In general their attitude was horrific, their excuses shoddy, and their customer care non existent. I will never use this airline again.","","Solo Leisure","Economy","Hong Kong to Da Nang via Hanoi","1.0","1.0","1.0","","","1.0","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Lunniss","Australia","2015-07-02","We went business class with Vietnam Airlines. Sydney to Ho Chi Minh City, faultless. The B777-200 for Ho Chi Minh City to Frankfurt - the seat is not as pictured on their web site with an individual shell back. The seat was just an ordinary seat which when in the fully reclined position, made it impossible to get up from a window seat at night without waking up the person next to you. The interior is old and shabby. I got a great sleep on the A330 and almost none on the B777. They offer a layover service in Ho Chi Minh City. Someone meets you before immigration, they take your passport and arrange the visa. They transport you to a good 4-star hotel only minutes from the airport. There is nothing to do in the immediate vicinity and you need to get a taxi to downtown yourself. If your stay is long enough they offer a tour of the city. They also fed us. I was impressed with this aspect of their service. We got a good deal on the airfare but I think I will pay the extra and travel with another airline next trip.","Boeing 777 / A330","Couple Leisure","Business Class","Sydney to Frankfurt via Ho Chi Minh City","4.0","2.0","5.0","4.0","3.0","3.0","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Dave Harris","Australia","2015-06-29","Flew economy class return Melbourne to Ho Chi Minh City on the A330, and a couple of internal flights with Vietnam Airlines. Flights were on time, staff are fine - they just go about their job. Good food and entertainment on the international flight. Comfy seats on all flights. The best thing about them were the price of my tickets. I booked 5/6 months in advance and got great prices for a full service plane. ","A330","Couple Leisure","Economy","HCMC to Melbourne","9.0","5.0","4.0","5.0","4.0","4.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Aidan Clarke","Ireland","2015-06-25","VN 661 to Singapore. Flight left on time on the plane was clearly quite old but clean nonetheless. The middle seat between the other passenger and me was free so it added to the level of comfort. The meal was filling and quite tasty - when you fly around Europe and get little or nothing this makes such a nice change! The cabin was quite warm. The crew did several drink runs and were always available. Would fly with them again if I was in the region.","A321","Solo Leisure","Economy","HAN to SIN","1.0","4.0","5.0","5.0","","4.0","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Reeves","Vietnam","2015-06-17","Just got off an excellent long haul Qatar Airways journey and came down with a bump connecting onto a domestic flight with Vietnam Airlines to Danang from Saigon (VN114 14/06/2015). Crew were usual grumpy and rude self, refusing to hang my suit up because that's apparently only a business class service. Chief purser had a terrible attitude and was very rude, basically ignoring me. Immediately after take off half the crew sat and relaxed in business class seats. The others passed out some water and joined them! They say they want to be a 4 star airline! I'm amazed they're even a 3 star one! ","A321","Solo Leisure","Economy","SGN to DAD","1.0","3.0","1.0","1.0","1.0","3.0","1.0","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Hazel Milligan","Australia","2015-06-16","After reading many reviews about this airline I had a few concerns. I booked with Flight Center and was having a few issues with them about my flights. I called Vietnam Customer Service in Sydney Australia and they soon put everything right. Check in was smooth with fast track priority. The new business class lounge was excellent, had a nice foot massage. Once onboard we were warmly greeted by the crew - refreshing hand towels and champagne. Food was good, drinks were plentiful. Nothing was any trouble for the crew their English was excellent. As it was a long stopover we were taken to a hotel which was an excellent chance to shower, rest and have a meal. Ok so they are not in the same class as Emirates etc and I have flown them but for the price that you pay their service is excellent.","","Solo Leisure","Business Class","Sydney to London via Saigon","1.0","5.0","5.0","5.0","5.0","5.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Axel Kalt","Vietnam","2015-06-13","I live in Vietnam and have to fly Vietnam Airlines regularly. In their magazine they say they want to become a 4-Star airline. They are not even a 3-Star airline. I am a Platinum member but get treated as badly as all the others. There is no flight out of HCMC on time, even when the weather is good. Business Lounges are filthy and
dirty (while the staff plays with their smartphones instead to clean up the tables). Upgrades never happen. Instead, right after take off the crew brings their friends and family members into Business Class  to fill up the empty seats. On trips to Europe I try to avoid VN Airlines as much as possible. This airline needs a stronger
focus on quality and needs to start listening to their customers.","","Solo Leisure","Premium Economy","","2.0","2.0","3.0","1.0","2.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Streb Lovell","Taiwan","2015-07-12","First time with this airline, one way from LAX to ORD in First Class. Plane clean, seats comfortable, staff friendly from beginning to end. The food was good, although the salad (while good) was a bit small portion-wise. Would fly them again.","","Solo Leisure","First Class","LAX to ORD","9.0","5.0","5.0","4.0","4.0","5.0","4.0","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Henry","Australia","2015-06-07","Flew VN780 MEL-HCMC on A330. Very good flight clean and comfortable good food staff a little grumpy but didn't worry us. Not the greatest of entertainment systems but enough to get by. I'd fly with VNA again and I recommend VNA.","","","Economy","","7.0","4.0","3.0","4.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Khelley","Australia","2015-06-04","VN780 May 23rd 2015. I fly regularly from Melbourne to HCMC with this airline. The optiontown upgrade to Business class great and excellent value for money good food attentive friendly staff clean planes and lay flat bed seats. Nothing like arriving home in the morning refreshed after a good sleep. When I have to go to Vietnam I don't even consider using any other airline.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Sue Swayze","United Kingdom","2015-05-28","6th May from LHR flight VN50. Return flight on 19th May from Hanoi flight VN55. I was very dissatisfied from the moment we entered the plane cabin staff were very unhelpful bordering on rude the plane on our outward trip was almost empty so the crew had little to do. I was expecting to have regular water or juices offered but this did not happen and on such a long flight it was needed. Delivery of food was an interruption into their rest time and the lack of English language was not good so communication was very difficult the plane was quite old and the seats very uncomfortable with very little leg room. The return flight was full so it was even more uncomfortable the service was just as bad and the screen on my seat was broken and just flashed throughout the flight. I asked the crew member for help and got a shrug and she put the magazine over the seat and that was it! I will never choose this airline again unless they improve their planes and train staff to a reasonable standard. I have never heard so many complaints by passengers on a flight before.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Jeffrey Stratton","United States","2015-07-01","No frills airline. Everything costs extra. No free checked luggage. All food and snacks cost money. Nickle and dime you to death. Little seats with little leg room. They or the connecting airline lost our luggage.","A320","FamilyLeisure","Economy","SFO to JFK","4.0","2.0","2.0","1.0","1.0","2.0","1.0","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Mylinda Barrick","United States","2015-06-13","I had a wonderful experience flying with Virgin America. The flight was very affordable and was on time. The staff were fun and friendly. I would definitely fly with them again. They had screens on the back of the seats and free videos to select. Very entertaining. ","","Solo Leisure","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","L Fu","Singapore","2015-05-27","We flew from Singapore to London Heathrow via Ho Chi Minh city on business class. The plane an A321 departed Singapore on time. Only 5 seats in business class were occupied. Fairly short flight and no inflight entertainment. Upon arrival in HCM we disembarked and quickly boarded a bus to the airport. We were given complimentary access to the business lounge. The flight to London Heathrow was re-timed which meant spending an extra hour in HCM. For this route the plane was a Boeing 777. Business class was half full. The interior was clean but only one toilet in business class also used by the pilot and his officers. When occupied we had to use the toilets in economy class. The meal was limited in choice. Inflight entertainment was accessed from ipad with a good selection of movies. Seats were quite narrow and not fully reclined. Service was fine with personable crew. The indirect route was a bit of a hassle but for the price we paid for business class which cost about the same as premium economy for other airlines flying direct meant it was worth the extra journey time. Boeing 777 will be replaced by new Dreamliner from London Heathrow in July 2015. Look forward to experiencing flat bed in business class on return leg.","","","Business Class","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Dylan Gan","Malaysia","2015-05-27","Flew from KUL to CDG Vietnam airlines use A321 for KUL-HAN route B777 for HAN-CDG route. A321 is a typical short haul flight with good meals provided no private screen IFE only overhead screen broadcast system. B777 is an old aircraft with old fashion interior a small seat back screen with NON on demand IFE means they have time schedule to broadcast the movie. On DME to KUL VN use A330-200 surprisingly this is a modern aircraft with nice interior larger seat back screen with video on demand entertainment system. Flight attendants were polite food provided was good. They even served cocktail and sparkling wines. As for amenities they only provide blanket and pillow tooth brush was placed in bathroom with minimum quantity for grabs. No duty free shopping. VN should refurbish their B777 aircraft's if they want to continue using this plane in order to compete with other 3 star airlines as it is really outdated. If you want to fly with VN and expect a bit more comfortable flying experience try to choose route using A330-200 or their newly aircraft - A350 and B787.","","","Economy","","6.0","3.0","4.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Lebreton","France","2015-05-22","Flight VN 19 from HAN to CDG in Economy seat. We bought our ticket on Air France because it's a codeshare flight. The seats config is 3-3-3 on their 777 old plane very noisy. The service was very bad not friendly at all the food was tasteless. I am very surprised that Air France which i know well for having good service can have codeshares like this. I had a look at the Business class seat and it's an extremely old version! No screen on the back. The IFE is not on demand so if you miss the start of a movie you're going to have to wait - are we back in 2000?","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Brian O'Connell","United States","2015-06-04","Flew on 9 May BOS-LAX on VX 365 and return 21 May on VX 366 first time flying Main Cabin Select and it's well worth paying the extra to do so maybe next time I'll get lucky enough to fly First Class. Flying in MCS gets you complimentary meals and non-alcoholic drinks and the meals offered are miles ahead of what any other U.S. carrier would offer. Cabin crews courteous and efficient both ways though a big letdown was when I couldn't charge either my iPod or iPad in an e-mail I received from VX Customer Relations they stated that too many devices charging at the same time results in a drain to the onboard power it is something they're working on and I received compensation for that inconvenience. I definitely would fly with them again despite the issues as they at least give you something for your trouble rather than telling you to scram.","","","Economy","","8.0","5.0","4.0","5.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Haines","United States","2015-05-27","My first time with Virgin Air SeaTac to LAX. Customer service before the flight and at check in at SeaTac was excellent but flight delayed both ways. Lap trays not clean. Armrest not cleaned. Leg room - poor. Person next to me asked to buy headphones - sorry none available. No room in overhead! Perhaps because of new $25 bag check in rule! Much boasting about the Virgin Air experience - but it was very average or below average.","","","Economy","","4.0","2.0","5.0","0.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Todd Triebler","Australia","2015-05-20","I chose this airline to travel to Europe and back from Australia as it had reasonably priced business-class fares. I had read mixed reviews but decided to give it a go. First leg Sydney to Ho Chi Minh city was in an A330 6 years old. The plane was clean and comfortable and in quite good condition. The service was attentive and friendly without being intrusive. The meals were very good and the wine list excellent mainly French. Not full lie-flat seats but close to it - enough to get a good rest. The Ho Chi Minh lounge is OK not great. Comfortable and with good stocks of beverages but the Western Food selection is minimal. Also no showers which would be a welcome addition. By contrast the Hanoi lounge is excellent with slightly better Western food selection and shower facilities. Decent standard and roomy. The flights to and from Europe are on older 777's. These do not have lie flat seats but rather the older wide seats that recline significantly. Again not bad for a rest and short sleep but not a longer deep sleep that you might get with full lie-flats. The entertainment system does not work so you are provided with ipads instead which is more than satisfactory. The selection is not as great as on Emirates Qantas or Singapore but enough to keep you occupied for the duration of the flight with not too much trouble. The 777's are about to be replaced with new 787's and A350's so this will refresh the hard offering from Vietnam to Europe and offer the latest comforts of air travel. I am inclined to book more travel with this airline to Europe once the new planes are in service. Overall I found the experience satisfying and good value for money. The service of the staff was the highlight for me coupled with good food and wine offerings.","","","Business Class","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Broadhurst","United Kingdom","2015-05-18","Flew from KL to Frankfurt via Hanoi. It seemed like a strange detour but was the cheapest option. We were served decent meals (even on the shorter flight which was surprising) and wide selection of drinks inc. small cocktail menu sparkling wine red or white wine/beer. Note: I asked for a vegetarian meal but was told I couldn't as I hadn't specified during check in - we checked in online and there was no meal option on there. Shame. Seats in economy were wider than usual and comfortable we were going to pay for an upgrade to deluxe economy (4-5 inches more room) but once we saw the seats we didn't bother. Entertainment on long haul was small in seat screens with a good selection but all the films started at the same time so if you missed the start you had to wait for it to finish and start again. Cabin crew were really attentive and really friendly. Would certainly fly with them again. The online check-in is extremely dated and one of the oldest websites I have ever seen. If you have specific dietary/other requirements I would recommend calling them or checking in at the airport.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Scream","Austria","2015-05-20","VX 927 LAX-SFO. Uneventful on-time flight good service value for money but free checked baggage only max 14 kg.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","B John","United States","2015-04-22","Flew FLL to LAX earlier this month. We were flying back from a cruise. The flight was unfortunately delayed 90 minutes. Once on-board the pilot apologized sincerely and gave everyone unlimited movies through the in-flight entertainment system for their inconvenience. In a world where airlines strand passengers on the tarmac for 7 hours (United 4/18/15 with no apologies) its nice to know that at least one airline still cares for its customers. I am a loyal flyer!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Shankar","Australia","2015-05-18","Hanoi to Danang to Hanoi. First of all the check-in was terrible - took staff about 15 min to check in each customer! One ground staff member was using her phone privately while checking in guests - not good at all! Boarded both flights with no greetings from the yawning unprofessional crew. A321 aircraft was old and uncomfortable. After the crew threw out bottles of water they disappeared to the back seats in the plane and were playing games on their phone.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Michael Norwell","United Kingdom","2015-05-01","Flew LHR to Hanoi on 10 April. 1 hour late commencing boarding and once boarded we were marooned on the aircraft at the stand for a further 2.5 hours. We were given no information at all and in Economy we were not even offered a drink or snack. We were then turfed off the aircraft and given 8 vouchers each for refreshment in the terminal. Finally re-boarded the aircraft and took off nearly 7 hours after the scheduled departure. No apology or explanation from the flight or cabin crew - disgraceful. The Captain made not one announcement during the whole time we were on the aircraft - from the initial aborted boarding through to landing in Hanoi. Ground staff at Heathrow advised us that the collision avoidance system PCB had to be replaced and sourced from another airline at Heathrow in other words an avoidable technical fault. Cabin staff were polite but distant and unfriendly - in flight meals were poor. On our return 2 weeks later (HCMC / LHR) we suffered a 1 hour delay boarding / taking off - again no apology or explanation and not one announcement from the flight crew to the passengers. Prior to landing the estimated arrival time changed by 30 minutes and we circled Heathrow a number of times before landing 1.5 hours late - no explanation or communication from the flight crew. Surly cabin staff with little or no interaction with passengers. This airline should be avoided at all costs.","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P Gom","United States","2015-04-14","PDX to SFO 1st week April First Class cabin. Long-time VA customer with ""gold"" status. In short VA is looking a bit 'tired'. Service is inconsistent (eg like any organization most employees are good to great but the bad ones really stick out especially if they are 'experienced'). On this flight the seat was broken the food terrible and cabin service questionable. The plane interior is a bit tattered and worn from wear (ie soiled). Also the ""mod"" safety video is outdated (ie ""can I have just the facts please"") and it's a bit odd that alcohol is served at 7am in the morning. Thus this customer is starting to explore alternatives (which are best left unnamed in this post).","","","First Class","","2.0","2.0","2.0","1.0","0.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Conyers Russell","Bermuda","2015-03-19","On 8th March I flew Virgin America in economy from SFO to LAS for $49.00 return. Was looking forward to the flight and it proved to be a positive experience. I was a bit put off by the loud rock music blaring by the check-in kiosk and a rather indifferent ground attendant herding people to and from the check-in area. I feel that airports are confusing and loud enough without the added distraction of loud music. I liked the mood lighting onboard and flight and crew very pleasant although the safety video was entertaining but to me a tad playful. The baggage charge of $25.00 was expected and on my return on the 10th of March I upgraded to First for $89.00 so the baggage fee was waived. The seats in First are very comfortable and pre-take off drinks were served by a very pleasant stewardess. Value for money on Virgin America on this trip was great and if you have checked baggage do the upgrade-it's well worth it.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D May","Australia","2015-04-24","MEL-SGN VN780 21 Apr. SGN-CDG VN11 21 Apr. I don't normally travel business class but for this Europe trip we paid the extra. We flew MEL-CDG. MEL-SGN was on a A330 which was in good condition comfortable and virtually empty (there was only 4 people in business for this flight). We has access to the Qantas lounge in MEL. On arrival to SGN we were met by a tour guide who had organised a visa for us and taken to a hotel for a few hours sleep. This was organised and paid for by the airline (you have to get your travel agent to do this in advance for you). SGN-CDG was on a 777. This plane was tired but comfortable. I got to sleep quite easily again the food was excellent and the service the same. The IFE was an iPad but this worked well and had a small but good selection on it.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Cavanagh","Australia","2015-04-23","Ho Chi Minh City to Hanoi - flight time changed 5 times. Booked a 10 am flight that finally departed at 4pm. Upgraded to Business class using ""Optiontown"". Very easy but did not include lounge access. The service was excellent the snack was more like a meal. The A321 was a little tired seat comfortable but a little worn and there was no inflight entertainment.","","","Business Class","","8.0","5.0","5.0","5.0","1.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Barbara Mark","United States","2015-03-17","Feb 27 2015 from FLL to LAX. Crew were rude and annoyed if you spoke to them. It was the first time I flew that they didn't walk down the aisle to ask if anyone wanted to buy headsets. When I asked the steward about the headsets she was annoyed that I didn't purchase on the computer screen. I really didn't want to wait another hour and she basically threw them at me and said to pay for them when I got a chance. On my flight home March 9 2015 as I was boarding the steward told the boarding agent that there was no more room for luggage in overhead bins. I was not happy about giving up my bag as I had things in there that should not go in a checked bag. She was insistent. When I finally boarded the flight there were 3 or 4 empty compartments right where I was sitting. I asked for my bags to be brought back too late was the answer.","","","Economy","","2.0","4.0","1.0","0.0","2.0","","","4.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Kathleen Daley","United States","2015-02-24","I was sending 3 people out to Los Angeles for a job and the flight from JFK was cancelled with no reason given. it was a 7am flight and no other flights that day were cancelled. They had no seats available in later flights for me and no affiliations with other airlines so they said there was nothing they could do. I had to scramble at 9pm that night and spend 3 times as much to get them out to Los Angeles.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Woodhouse","United Kingdom","2015-04-14","We were wary about travelling with Vietnam Airways and I have to say all our fears were confirmed. We upgraded to Traveller Plus but apart from having more leg room the conditions were unacceptable. The upholstery on flight VN51 out of HCMC was disgraceful and the toilet floor was lifting. The galley units were scratched and appeared not to fit properly. Many seats had no screens and the same films were shown on both outward and inward journeys. The crew were rude inattentive and uncooperative. We were delayed 2 hours. We will definitely not be recommending Vietnam Airways.","","","Premium Economy","","3.0","2.0","2.0","3.0","3.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","K Lambert","United Kingdom","2015-04-14","Flew out from Gatwick on VN 55 on 13th March returning into Heathrow on VN 54 on 31st March. Having read comments. critics regarding Vietnam Airline I was not looking forward to our return flight to Hanoi. However our flight was excellent on time and very comfortable. Would certainly travel with this airline again.","","","Premium Economy","","10.0","4.0","4.0","4.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Fellows","Australia","2015-04-14","Flew HCM - Sydney on 10/4/15. Despite a full plane both the toilets in the middle section were locked and unavailable for passenger use throughout the entire flight. Apparently it is not uncommon behavior from Vietnam Airlines cabin crew to do this for reasons I am not entirely certain. Constant queues at the dirty rear toilets throughout the flight. Absolutely unprofessional and unacceptable.","","","Economy","","3.0","3.0","1.0","3.0","3.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Chris Patton","United States","2015-01-19","I sat in Economy but paid the $30 to have expedited security and boarding privileges. I was seated in 4D right behind Economy Select. This is probably the best Economy cabin I've traveled in. Stylish comfortable decent amount of room (I'm 6'3""). The staff are well-groomed and enthusiastic. There was some shenanigans on board with two parties who kept wanting to switch seats and the flight attendants handled it with humor and ease. I had a short flight under three hours so the complimentary entertainment options on RED were plenty for me. Also when I went to the restroom the flight attendant opened the door for me. When I went in it was quite large well lit and played spa music. Also when washing my hands the faucet actually stayed on long enough for me to wash my hands instead of me having to keep depressing it. Again a small thing but it's this list of small things about Virgin that have made me a loyal customer. I paid $49 for my trip from DC to Dallas. For $49 I got: excellent service comfortable economy seating and free entertainment. If I have to list one negative I'd say it's the fact that the remote control for the entertainment system is a bit challenging to use.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Aldana","United States","2015-01-19","Overall I like Virgin however the beverage and staff service was very poor. Ordered a wine and it took two hours to arrive. Ordered a simple soft drink twice and never arrived but the monitor showed as completed. Was working and very difficult to get out from my seat.","","","Economy","","5.0","4.0","2.0","1.0","4.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Moess","New Zealand","2015-04-14","VN 773 from Ho Chi Minh - Sydney. Worst airline ever. Ageing aircraft. No entertainment system on an 8hr flight was available but not working which makes you question what other upkeep and maintenance is lacking. Western food option run out with no option left. Flight late leaving late arriving with no attempt to make time up. Upon landing and bouncing on and off the runaway breathed a sigh of relief we were on the ground. Cabin crew on the upside professional and pleasant. Seats uncomfortable. Have travelled extensively throughout the world and this was the worse airline experience ever. Will not be flying Vietnam Airlines ever again!","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Lewis","United Kingdom","2015-04-14","Siem Reap to Da Nang. All economy class on this ATR turboprop service-but was fine for a 90 minute flight. Think Vietnam were the only service provider on this route so no choice really. We had a problem with our Vietnam Visa- my mistake entirely as I had put the wrong arrival date in my application-the ground staff at Vietnam Airlines Siem Reap went above and beyond to try and get approval for us to fly and ended up speaking directly with the police Chief at Da Nang airport and they got us in! Kudos to them for their efforts as our trip was about to go horribly wrong. We have flown Vietnam Airlines several times in the past (in business) and are about to fly them again tomorrow to Bangkok (in business) - was a bit worried about the economy trip but should not have been concerned. All good-but seriously their business class fares are not much more than economy so would really recommend you treat yourself!","","","Economy","","9.0","3.0","5.0","0.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Hai Ngo","Australia","2015-04-06","KUL-SGN return on Airbus A221s. Both flights were on time. Planes were clean and the seats were comfortable. No IFE on such short flights. Food and drink were very good. Great value for money. Recommended.","","","Economy","","8.0","5.0","4.0","4.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","B Allen","United States","2015-08-01","This flight was awful. The flat beds had to be operated by the stewardesses. One must get up for them to manually operate the and up again to manually raise them. In today's world this is ridiculous! I flew Delta with their push button flat beds and had to return on this awful Virgin Atlantic plane. Got no sleep. There was no internet, PA system and music was too loud. I was never allowed into their system to choose my own seat just randomly assigned. Delta customers are not treated well. I will never do this again, Delta. You have list me as a customer.","","Business","Business Class","Manchester to Atlanta","1.0","1.0","2.0","3.0","1.0","1.0","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","D Lundberg","United States","2015-01-14","San Francisco to Boston in December 2014. I felt truly welcomed by the courteous ground staff who went out of their way to help me check in at the kiosks which were malfunctioning that day. I was looking forward to the flight but was greatly disappointed by the aloof demeanour of the attendants on the flight that day who seemed more interested in associating with each other than serving passengers and making us feel welcome. I realize that Virgin America is a low cost no frills carrier with a modern flair but the flight attendants on duty that day should take a lesson from the charming pilots heading the flight by at least cracking a smile and welcoming passengers on board rather than avoiding eye contact and appearing preoccupied with personal concerns. Moreover I was greatly disappointed by the lack of hot meals sold on board where small cold sandwiches and junk food consisting of crackers chips and cookies dominate the in flight menu. If you're hungry I would recommend bringing your own food on board.","","","Economy","","3.0","3.0","1.0","1.0","2.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","N Miller","United States","2015-01-14","SFO/LAX F 12/28/14 early morning flight - very good service but 'breakfast' is a joke - trying to be cute with tiny squares of cheese 1/2 strawberry etc. - a bowl of cheerios would be much better. I like their style but hate the food offerings (have only flown SFO/LAX and v.v.).","","","First Class","","7.0","5.0","5.0","2.0","3.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Srinivasan","United States","2014-12-18","LAX-DAL in Main Cabin Select 08/12/14. We checked in online and utilized the express bag drop at LAX. There was a short line and we were attended to promptly by a cheerful agent. Main Cabin Select comes with priority security so we sailed through the TSA line. T3 at LAX is rather dour though this isn't VX's fault. Boarding started on time and we pushed back a few minutes early. The safety video is cheesy and gets annoying pretty quickly but otherwise service was excellent. FAs weren't exceptional but they were friendly and efficient and I personally think all airlines should adopt the in-seat ordering system for food and beverages you select whatever you want at your leisure and an FA brings it to you within a couple of minutes. Leather seat was comfortable and had plenty of legroom thanks to the bulkhead. Snacks were of good quality and the meal I ordered was tasty but not excessively heavy. We landed nearly 15 minutes early and we were in our car and on our way about 20 minutes after landing. Main Cabin Select is a good value as it includes one checked bag priority boarding and security and food and drink at no extra charge. We were impressed with VX will consider them more often now that they've beefed up service from Dallas.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Leverton","United Kingdom","2015-03-30","Paris to Hanoi 777-200. Business class flight. Very good service. Polite and attentive. Very good food. Plenty of it with drinks available on demand. Seats were not lay flat but very good recline and fully adjustable. Cabin was comfortable with lights down for much of flight for good sleep. Entertainment via Ipad provided but had good selection of movies and programs. Aircraft's were quite old and looked worn. Would recommend this company to others.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Sandra Adams","United Kingdom","2015-03-24","Travelled on 27th Feb 2015 to Hanoi the plane was old food was ok. Came back on 14th March 2015 from Ho Chi Minh City leaving at 12 midnight. We were told an hour later no beef stroganoff only fish not our choice therefore no meal. We asked for a snack nuts or such like during the night as we were hungry and were told no snacks available. We were told breakfast would be served to us first which they did only to find out that people a few rows in front were informed no omelette. We have been fortunate to travel on many airlines and treated and fed brilliantly never again will we travel via Vietnam Airlines. As people before have said the majority people travelling were British. I would rate this as a 2* airlines and hope when they move to Heathrow they improve greatly for the sake of future travellers.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Warren","United Kingdom","2015-07-27","LGW-CUN-LGW. Having previously flown Virgin, we were very much looking forward to this trip and we were not disappointed! Both flights were served by the airline's refreshed boeing 747's, and they were very comfortable to fly in - the new economy seats on this aircraft are without a doubt some of the most comfortable we have ever used on long haul. However, I did notice that both planes seemed to echo an eerie sense of flying back in the 1980s/90s, despite them both having been refreshed - eg: old style overhead fittings and noisy cabins. Moreover, the touch screen IFE was quite tedious to use, depite it's generous offering of films and music. I would suggest that the airline deploy their newer airbus A330-300s on more of their Gatwick routes, as they are, in contrast, quieter, more modern and comfortable. However, both sectors had excellent crews who were eager to engage with their passengers, and it was clear that they took a pleasure in their duties. In addition, it is pleasing to see that Virgin have retained some thoughtful touches, such as amenity kits. However, the meal service is a big let down. The catering quality is fine, but portions do need to be bigger, especially on a long flight of 11 hours. Moreover, the snack service could also be revamped, as it is still very limited and has not improved since our last flight with Virgin two years ago. Clearly, the Virgin Atlantic economy experience delivers a solid product, but still leaves room open for improvement. We would certainly consider flying the airline again, but would try to avoid flying the 747 in favour of the airbus A330-300, due to it's enhanced comfort.","Boeing 747-400","FamilyLeisure","Economy","LGW to CUN","7.0","4.0","5.0","3.0","3.0","4.0","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","V Kapoor","United Arab Emirates","2015-07-26","Very disappointed with the terrible customer experience with Virgin Atlantic. I had pre-booked a vegan vegetarian meal on 16th July for my flight from Dubai to London but was informed that the 'special meals' had already been served. The air hostess doubting I had pre-booked a meal and I then had to take out my flight booking with the email as proof. To add insult when I asked for an alternative to the Mars Bar ice creams being offered I was told we only have ice cream. I had seen the air hostess give packets of crisps / Pringles to passengers on request. Even if the items were chargeable, I would have paid I but was not offered. I have not flown Virgin in a while and hasten to add will not be booking with Virgin Atlantic in a hurry. I felt like an unwanted guest and this has been the worst customer service I have ever received with an airline.","","Couple Leisure","Economy","Dubai to London","4.0","2.0","1.0","2.0","3.0","4.0","3.0","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Harris","United States","2014-12-10","I purchased an Economy Select Aisle seat I boarded the plan situated myself in the seat and within a few minutes was asked by a Virgin employee to see my boarding pass. They indicated another passenger had the same seat assignment who had the same last name as me. It turns out that this other person bought a different seat and at the gate an employee made an error and changed his seat to mine thinking he was me. Virgin didn't handle the situation well and out of respect for getting the plane boarded and on it's way I gave up my seat that I paid extra for and took and inferior seat. Virgin didn't offer to boat me for what I didn't end up getting and I don't have time to call them and complain. I'm certain they wouldn't reimburse me anyway. As far as flight operations our flight was Lax to Boston it took off 2 hours late because the invoking flight was late they kept the flight listed as on time even though they knew it was late hours before. Loading the plane took much longer than JetBlue or Southwest and I found the head seat entertainment system difficult to use. I will never fly them again.","","","Economy","","3.0","4.0","3.0","4.0","2.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Gordon","United States","2014-12-01","I flew from LGA-DAL in their infancy of their LaGuardia to Dallas-Love Field route. Going through security at LaGuardia was quick and smooth. Never had any problems. Virgin's gate is the diamond in the rough of what is Terminal B in LaGuardia. Boarding was on time for both ways of the flights. The seats in Economy Class were fair and decently spacious with its leather exterior and cushion. The DISH Network with the regular channels sufficed for me both ways. The ability to order drinks at my seat was a first but very interesting. You select your desired drink and the attendants bring it to your seat. It was a great experience flying Virgin. No fuss no muss. Definitely get your bang for the buck.","","","Economy","","8.0","4.0","3.0","3.0","3.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Ryan Dove","United States","2014-11-20","San Francisco to Washington/DCA Nov 8-Nov 11. Both ways boarded early and left the gate early. Our flight attendant started us off with whatever drink we wanted before the people in main cabin were even onboard. The nice mood lighting and the seats that go almost all the way was excellent. The airlines Red system is excellent and fast. Right after takeoff with a hot towel then onto warmed nuts next was a smoked turkey orange and pistachio salad which was very yummy. For my main course I had a filet mignon which was very juicy and cooked perfectly. Also the flight attendant came around often with great snacks. Will be flying Virgin America more often!","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Warner","United Kingdom","2015-03-19","Just back from Ho Ch Minh City to London on 14th March 2015. 85% of passengers were English but only 50% of meals were omelettes as in menu. Large number of passengers were only offered beef noodles not good at 4am.","","","Economy","","3.0","3.0","4.0","1.0","2.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","T Dunning","United Kingdom","2015-03-17","Flew from Gatwick to Hanoi Premium Economy. Plane old and very tired service was acceptable food was the best I have experienced on a flight. Return flight from Hanoi to Gatwick. Plane old and very tired service was unacceptable and food was inedible. I understand that the airline is about to take delivery of new planes. Lets hope its the start of a consistent service for Vietnam Airlines.","","","Premium Economy","","2.0","1.0","3.0","3.0","2.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Peter J Thackray","United Kingdom","2015-03-04","CXR-DAD Internal morning flight. Check-in good the usual 3 desks open processing passengers. Boarding on time and pushback about 10 minutes early arrival also 10 minutes early flight on a relatively new A321. Overall the attention to detail let down the flight and was indicative of some underlying attitudes. Cabin Crew did not appear to check everyone's seat belt was fastened prior to take-off nor stow hats and coats that emergency row passengers had placed on an empty seat. A passenger decided to get up to use the toilet just after take-off when the Fasten Seatbelt sign was still illuminated but no comments/instructions from the cabin staff to return to seat! The final point was that the seatback pockets were not cleared out after the fights or even overnight as both my travelling companion and I found old boarding passes and other rubbish stuffed in the pockets - clearly the attention to detail is missing and needs work if the airline is to be truly successful!","","","Economy","","4.0","4.0","2.0","1.0","0.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Mark Roberts","New Zealand","2015-07-25","Clean but aged plane, fine if you want to remember what it was like to fly in 1995. Very creaky and uncomfortable seat that gave me back ache. Was booked through Air NZ so no online check in meant my family were split up. Not sure why Air NZ are partnering with an airline that has such old planes and poor entertainment systems when their own service is so much better. Food quality low but crew friendly.","Boeing 747-400","FamilyLeisure","Economy","London to San Francisco","3.0","1.0","3.0","1.0","1.0","2.0","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Debra Moore","United Kingdom","2015-07-25","I have been travelling to Barbados on and off since 1997. For years I preferred British Airways and would travel to London as there is no direct flights from where I live. Then I gave that up and stuck with Virgin due to time. For the last two years I have travelled to different destinations. This year I wanted to go back to Barbados and opted for a Virgin flight. I must say this was the best decision!! The flight was good the food was good and the service was excellent- no request was to big or small and all with a smile. My 7 month old grandson was on the flight and staff were very accommodating.","","FamilyLeisure","Economy","Manchester to Barbados","8.0","5.0","5.0","4.0","4.0","5.0","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Humphrey","United States","2014-11-17","Flight 27 - JFK to SFO on November 11 2014. Check-in was a breeze. TSA pre-check was a breeze. Seats were in economy. Inflight service was very good. Staff on the ground and in-flight were courteous and friendly. Finally and to my surprise baggage at SFO came out in what seems to be record time.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P Pomeranze","United States","2014-10-28","LA -Seattle First Class Oct 11. A very comfortable nice experience. The snack lunch offered was perfect and nicely presented the service very nice and the seat just fine for a short flight but not good enough for a trans con in my opinion. One important note the tragically hip safety announcement has to go. It is jarring loud and actually encourages one to not pay attention to important information. I understand the attempt but the execution is embarrassing.","","","First Class","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","James Manner","Sweden","2014-10-13","Oct 1st LAX-LAS in First. Great experience although disappointed that VX chooses to disclude a few routes from access to its lounge at LAX as they are considered short haul. Did not know that U.S. domestic coast to coast flights were considered ""long"" haul and thus given access to lounges. I just think passengers choosing to fly First have different needs for travel and throwing them to Starbucks and Burger King with 2000 other screaming passengers is not a bright idea especially as there are no other lounges to choose at the terminal VX flies from in LAX. Anyway once in air nice experience. Clean beautiful cabins smooth service and welcome champagne offered upon seating. On time and otherwise smooth experience.","","","First Class","","6.0","4.0","4.0","3.0","1.0","","","2.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Vic Dao","United States","2015-02-24","December 2014 SGN-TPE on VN570: Besides the rather warm cabin temperature everything else was relatively ok until I had to use the toilet. There was a line in the back of the plane because one toilet was locked up. When people started to ask questions probably because they got tired of the wait a crew member then unlocked that toilet and proceeded to clear out a bunch of luggage. Turns out that the flight crew was using that toilet to store their handheld luggage.","","","Economy","","2.0","3.0","4.0","3.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Chris Willey","United Kingdom","2015-02-18","Flew from London Gatwick to Ho Chi Minh 24 January returned Hanoi to London Gatwick 9th February with 3 internal flights within that period. Long haul flights - planes dated with uncomfortable seats but attentive and polite crew. Internal flights - modern aircraft and again polite crew. If the quality of the 777's matched the staff this trip would have been good value hopefully the airline can afford to upgrade their planes soon.","","","Economy","","6.0","2.0","5.0","4.0","2.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Durbridge","United Kingdom","2015-02-12","First time to use Vietnam Airlines for a routine flight UK to Manila reason being a return flight of £475 against an average of £700 to £800 with other carriers. Also used ""Optiontown"" to bid on having the adjacent 2 seats empty two days before departure this was confirmed. Service on board was excellent friendly crew willing to go the extra mile unlike other carriers crew didn't disappear after the meal service they were always on hand. Having 3 seats to myself was a joy meaning I could lay down and get some shut eye (this for only £22"" ). my only negative would be the dated entertainment system and lack of choice other than that this airline is up there will all the other carriers in this route. Would definitely use again.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Rosemary Westgarth","United Kingdom","2015-07-24","This is the second time we have travelled Virgin Premium Economy which is their middle tier somewhere between economy and business. Quick check in at Premier and Upper check in desk. We were slightly late taking off but this was made up in flight and we arrived a few minutes early in New York. We were greeted with a glass of champagne on arrival and boarded first. The seat was comfortable though it only reclines does not become a bed but leg room is good compared to either economy or BA premium economy. Food was good and my husband's gluten free meal came as ordered and was fine. Inflight entertainment worked well though I read and the attendants were helpful so all in all we were happy. This is the third time we have flown long haul with Virgin and the third good experience,","","Couple Leisure","Premium Economy","LHR to JFK","9.0","4.0","4.0","4.0","4.0","4.0","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Andrew Exelby","United Kingdom","2015-07-21","My first flight with Virgin, and it was the return flight from my honeymoon. When we finally departed (30 mins delay), we were told that the inflight entertainment was not working across the entire plane - while the cabin crew manager seemed sheepish about the announcement, the captain made light of it, explaining ""It's only a short flight"" - perhaps to him 10.5 hours flying is a short flight, but to me, it felt like a very long time without a service that is clearly part of the package you pay for. Of course, with this inconvenience, you would think the crew would go above and beyond in terms of customer service to ensure we all felt comfortable and enjoyed the flight? Hardly! Crew were unfriendly and impossible to find at times - clearly avoiding any possible conflict from the upset guests on board! The food was appalling, the drinks were fine, though the crew again were not exactly generous and did not offer refills or any extras. The seats were average and the space in the cabin felt very outdated. Overall - an abysmal service offered by a very below average operator - I will never fly Virgin again.","","Couple Leisure","Economy","SFO to LHR","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Max A Ritsema","United States","2014-10-08","Just flew with Virgin America for the first time: SFO to ORD. Boarding was done efficiently and we left early. Flight was very smooth and we arrived early. Captain came around and introduced himself (a first for me!). Our flight attendant was very professional and made sure all our needs were met. I liked the soothing cabin lighting and the wide selection of movies. I highly recommend this airline they have brought back the fun of flying.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","AJ Jeffrey","United States","2014-09-10","We were flying from San Francisco to Philadelphia. The first thing I saw when we checked our bags in was how nice the staff were and there was peaceful music on with colorful seats. In a good mood we started to board. I noticed they had screens on the back of seats were you could watch TV play games and order food and drinks. It was the best flight I have taken! I will be coming back.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Donahue","Germany","2014-09-06","Flew VX 928 on 24 Aug 14 SFO-LAX. The aircraft was clean and the ground and cabin staff were helpful. On a flight of 1 hour were offered only snacks from the basket which meant potato chips candy bars etc. The pre- flight safety video was quite annoying as it was more or less a sing-song of instructions to follow with a rap- type beat.","","","First Class","","7.0","4.0","4.0","2.0","3.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Ravi Mene","United Kingdom","2015-02-12","Flew LGW-HAN on 20 Jan 2015 and HCM-LGW on 4 Feb 2015. The cabin is in need of a major refurb! Cabin was clean but looked dull old fashioned seats broken controls stuck up with sellotape. Missing reading lights IFE provided with pre loaded tablets choice of food was meat and fish normally most airlines have a choice of Veg option but that was missing beverages OK coffee was one of the best I've had at 40 thousand feet? Wash rooms had minimal products of non-descript origin for use but were clean. They do not have duty free goods on the plane. cabin staff were pleasant and helpful. The only advantage is this is a direct flight from LGW to Vietnam otherwise there are choices if you are willing to take a flight from an overseas hub adding another 4-6 hours to a 12+ hours flight.","","","Business Class","","5.0","3.0","4.0","3.0","2.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Venning Andrew","Australia","2015-01-28","Flew Jan 2015 LGW-SGN-MEL. This was the return journey (see earlier post). Enjoyed the very nice lounge facilities at London Gatwick's Number 1 Lounge for four hours longer than anticipated due to a mechanical issue (a malfunctioning de-icing valve had to be replaced). This had to be sourced from Heathrow which explains the four hours. Finally the board in the lounge told us to proceed to the gate. Got there in 10 minutes but no-one was boarding. The crew hadn't arrived. We were told by the British company on the gate that they were resting in a local hotel and were only 10 minutes away. Well that ten minutes turned into an hour. We finally got away four hours late which we never caught up. Flight in the pointy end was in the old B777 which definitely needs retiring. Food and service was good had a good sleep in the 160 odd degree seats. Woke up with an hour and half to landing and were fed an OK western breakfast. We were met again at the transfer desk by a tour company representative who obtained a one day visa for us and went with us to a nice city hotel. Those Ho Chi Minh City scooters are something else! After a shower and sleep the rep met us in the lobby and took us back to the airport where he took us through immigration. Spent an hour or so in the Vietnam Airlines Lounge where we enjoyed the alcohol and massage chair. The food was OK. Boarded our flight to Melbourne on time in a much newer A330. Can't remember what I ordered from the menu but the food and drinks as well as the service was good. Slept most of the way until landing. Summary: For the price we paid over Christmas this has to be the deal of the year. Only two negatives. The long layovers in both directions in SGN and the old B777s (SGN-LGW). P.S: For sheer convenience book a room the night before your departure at LGW's Premier Inn North Terminal or the more expensive Sofitel next door and walk 100 metres into departures.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Houlihan Dave","United Arab Emirates","2015-01-26","BKK-Hanoi return Business. Lounges nothing to write about basic but as ever with Vietnamese people very friendly. All drinks some basic food but lounges look the 90/80's. On board hardwear good A321 clean fresh. Crew very friendly Food and beverage was above average and served with a smile. Landed on time no Biz class fast track for immigration so about an hour with visa. Return overall the same so would recommend!","","","Business Class","","8.0","4.0","5.0","4.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Deirdre Kelley-Patterson","United Kingdom","2015-07-17","An extremely disappointing experience. We were not aware of the charge for booking seats together until after we had paid and went online to print our etickets. Fares should be transparent when booking - had I wanted a budget airline experience I would have booked with a cheaper airline. The inflight entertainment did not work and we were only issued iPads, 2 hours into the flight and after we had asked to speak to a supervisor. Some of the food was inedible (eg frozen salad). We requested a replacement 3 times before one arrived - only to find it was one that we had sent back earlier. Our outbound flight was cancelled and we had to transfer to BA. The Virgin staff processing this were clearly unhappy at the extra work, made no eye contact with us nor spoke to us and chatted to each other throughout the process. Normally I would take this up with the airline but have found it impossible to locate a suitable online form or telephone contact number. I will not book with this airline again","","FamilyLeisure","Economy","Johannesburg to London","2.0","2.0","2.0","1.0","1.0","3.0","1.0","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Alexander White","United Kingdom","2015-07-15","Flew on new Dreamliner VS7, 4 July, premium economy and considering the cost felt Virgin were mean with food - cheap and not very cheerful. Ran out of ice half way through trip (I'm sure they had some at the front of the plane but miserable faced stewardess made no effort to find out). Two stewards at the start of flight brilliant. Far too expensive for what you get over economy.","Boeing 787","Couple Leisure","Economy","LHR to LAX","6.0","3.0","3.0","1.0","3.0","5.0","1.0","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Caines","Australia","2014-09-01","Flew LAX - SFO 19 Aug in Main Cabin. The short flight was on time the aircraft clean and the staff very friendly. The leg room was also sufficient - my wife struggles with some seats on other airlines as she has long legs - no problems here. A great experience and thoroughly recommended.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","D Smith","United States","2014-08-28","Flight 805 and 136 on August 16 2014. My first time on Virgin America. I only had a 35 min. layover in San Francisco. We all know what that means or usually means: missed connecting flight long layover into wee hours of the night bags on different plane. The gate attendant told me ""not to worry"". The flight from Portland was 30 min. late leaving we arrived in San Francisco just as my flight was scheduled to leave. To my amazement an airport attendant was doing down the ramp and called out my name. When I answered she said: ""Follow Me. Your flight is waiting for you!"" Sure enough she walked me to my gate and on I went. Seat was still available (amazing). A place for my overhead bag right by my seat (even more amazing). As I buckled in I noticed there was not only a place to plug in my iPod but a screen at each seat with a remote so you weren't poking the person in front of you all the time! I was able through the programs to select a beverage any time I wished and they brought it asap! The icing on the cake was that my bag was transferred to my plane in that short window of time and it was one of the first to pop out of the chute! I will be booking on Virgin American for all possible future flights.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Judy Hively","United States","2014-08-18","First class LAX to PHL: The flight attendant was in the front of the plane for about 30 minutes of the entire 5 hour flight. We did not get a drink until 20 minutes into the flight. This is the 6th first class flight with Virgin and this will be the last. I had to push my call button to get a drink and my dirty dishes cleaned up! Never once did they show they were happy to have you on board. If this had been a one time event I could over look it but there seems to be a theme here.","","","First Class","","1.0","4.0","1.0","1.0","3.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","K Barden","Australia","2015-01-23","19th Dec VN 772. 20th Dec VN 51. 3rd Jan VN 50. 4th Jan VN 773. I thought they were excellent! We flew from Sydney to London in Dec with our 9 month old baby. They are not completely flat beds but as we read a lot of reviews we expected that. The food was very good staff were lovely and very helpful. The plane from Sydney to Ho Chi Minh is nicer then from Ho Chi Minh to London but is still fine.","","","Business Class","","9.0","4.0","4.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Rowan Robertson","Malaysia","2015-01-14","KUL to LGW (via SGN). First time I've used Vietnam Airlines and overall I was fairly impressed. On the short KUL to SGN leg we got a pretty substantial meal of decent quality - certainly much more than many other airlines seem to offer for a sub 2 hour flight or in some cases for longer journeys than that. The A321 aircraft for this leg was also clean comfortable and fairly new looking. For the longer SGN to LGW part it was a 777 and the state of its cabin was the one negative aspect of our Vietnam Airlines experience. It looked pretty worn and it was actually less comfortable in regards leg room and seat comfort than the A321. Personally I don't really care about how good or bad the IFE is but I could see what this 777 had probably wouldn't impress passengers who do care about the IFE. In spite of those negatives I thought the service provided was really good. Again good quality meals and I found the cabin crew to be pleasant and helpful. I would not agree with other reviewers criticisms of English abilities. Granted none I came across could pass themselves off as native English speakers but they were perfectly good enough to do the job. I with zero Vietnamese ability had no problems communicating with any of them at all. So a little unfortunate I thought that their staff's good work was somewhat undermined by the less impressive state of the cabin they were working in. I should mention another positive was the transfer at SGN. I'd been warned by a friend who used to live in Ho Chi Minh City that it was a terrible airport. Indeed it was rather dated if glitzy shopping mall but it ticked the boxes that matter for me. Toilets were plentiful and all were spotlessly clean. Transit process was fast and efficient and simple food and drinks seemed much less of a rip off than many other international airports I've transferred via. Overall the pluses outweighed the minuses and I'd fly Vietnam again.","","","Economy","","8.0","3.0","5.0","5.0","2.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Tina Ivanova","Switzerland","2015-07-15","Flew LHR-MIA and return with this airline. Seats were horrible, even though we booked extra legroom seats. I have never experienced such an uncomfortable seat in my life. Plane looked old on both ways, cleanliness was ok. Very poor entertainment choices, not many movies, old and bad screen, and only one episode from each of the tv series. Food was ok. On the outbound plane was almost empty, so the service was great, we could order lots of drinks and the crew were very nice. Full plane on the inbound with poor service, on an 8 hour flight they came by twice, and the breakfast was awful. Bottom line I would never ever fly with this airline again.","Boeing 747-400","Couple Leisure","Economy","LHR to MIA","2.0","3.0","2.0","2.0","1.0","2.0","1.0","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Grayson Leversha","United Kingdom","2015-07-14","Economy cabin clearly outdated as made me feel like I was in the 90s. Seat was creaking which made me feel bad for the boy behind me. IFE was the major letdown of the trip, the screen looked like it had been smeared with vaseline and had very bad clarity. Combined with a very small selection of films, I turned to my laptop for entertainment. Dinner was okay, with a good dessert, but the cooked breakfast contained the gnarliest sausage I have encountered. The windows did have a nice view and flying out of London at night was a treat. This can all be fixed with a refurbishment of the aircraft.","A340-600","Solo Leisure","Economy","London to Hong Kong","3.0","2.0","2.0","1.0","1.0","2.0","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","V Aly","United States","2014-08-18","Sound be called Nickel and Dime Airlines. I had flown Virgin Atlantic to London from LAX and thought Virgin America would be just as good. Was I wrong! Surly staff and charge upon charge for everything. Disorganized boarding in Los Angeles with a very rude ticket agent. There was a 3 hour delay to NY because of the weather not their fault. When we landed in NY some Delta passengers who had taken the same route (LAX-JFK) and also been delayed told us they were given free headphones food and drinks to compensate. Virgin America didn't give us anything. Never again.","","","Economy","","5.0","2.0","2.0","1.0","3.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Phil McConnell","Australia","2014-08-15","SEA-LAX in Y on an A319. Good inflight service from the crew and an early arrival into LAX. Inflight safety video certainly got our attention.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Jeanne Mercado-Catalan","United States","2014-07-31","LAX-PHL October 2013. Hawaiian Air booked our flight since they don't fly to Philadelphia they did the leg LAX- PHL on Virgin America. We upgraded and paid I believe an extra $129 for the one way upgrade for a flight that would be 5 hours and a little more. This was one of the best things we spent money on we got to pick the very first row after first class its separated by a see through partition. We also got more leg space early boarding lots of entertainment to pick from. Prior to the flight spoke to several CSR on the phone and everyone I spoke to was very nice and professional. Since we upgraded we got unlimited food and drinks you just order on the screen in front and its delivered to your seat in a timely manner. The selections were very good. The flight attendants were pleasant.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Boris To","Australia","2015-07-26","I bought a ticket to fly from Sydney to Frankfurt via Abu Dhabi with Air Berlin. The first leg from Sydney to Abu Dhabi was operated by Virgin Australia. I have flown overseas multiple times with other airlines, a couple of times to Germany too. All of them gave me the option to increase my baggage limit by paying extra before the flight (you get charged a lot more per kg on the day at the airport otherwise). Virgin Australia tells me that I do not have the option to do that. Even budget airlines gave me the option increase baggage limit up to 50kg. In the light of Virgin's rather positive reputation, I think this is highly unsatisfactory and they certainly do not live up to their reputation. (For goodness sake, I was even willing to pay extra to increase the limit; I was not asking for a freebie. They are hopeless.) I was also disgusted by Virgin and AirBerlin trying to ""pass the ball"" between themselves for an eternity, not taking any responsibility or care. It is just poor customer service, poor work ethics. Some staff over the phone were also rude and impatient, but let's not even go there. Never am I going to have anything to do with Virgin again.","","Solo Leisure","Economy","Sydney to Frankfurt via Abu Dhabi","1.0","2.0","3.0","2.0","1.0","1.0","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Forbes","Australia","2015-01-14","Flew DAD-SGN on VN113. Two days prior to departure I received an email from the airline letting me know that the flight had been delayed 40 minutes. It was nice of them to let me know in advance as many airlines that I have previously traveled just wait to tell you at the airport. The flight itself was pleasant and comfortable. FA's just did their job and the service was okay nothing special. The only time I really saw them was during take off and landing and once to hand out complementary bottles of water. Overall the airline was better than I was expecting and got me to my destination on time yet the price was considerably higher than VietJet or Jetstar Pacific. I would still recommend Vietnam Airlines and would travel again if no cheaper alternatives.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","2.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","G Farrell","United Kingdom","2015-01-14","After reading some of the reviews I came prepared with an inflatable cushion battery powered fan snacks and plenty of reading material! 12 pm flight from LGW. Seat was ok with enough room to stretch legs fully out managed to get some sleep so can't be too bad. Lunch/dinner served almost immediately food very average and not completely hot ordered Hake with rice got chewy Cod instead. Flight Attendants requested blinds be pulled down as they came around to collect the food trays lights went out soon after at about 3 pm. As noted before they seem to treat this as a night flight possibly for the crews benefit but judging by some chronic jetlag I suffered after arriving in Hanoi perhaps for passenger benefit too? My seatback monitor didn't work only occasionally randomly displaying flight info. Captain stated over PA they were re-booting the entertainment system made no difference I had my phone and a book so no problem. At one point I was standing at the back of the plane and could see about half of the screens were playing films. Crew were efficient if not particularly friendly makes a change from bland corporate insincere politeness! Plenty of passengers milling around at back of plane helping themselves to drinks and snacks. Toilets seemed to be all working and stocked with tissue paper and soap. Plane interior a little tired looking my armrest had gaffer tape on it. Person in front had a light that wouldn't turn off some paper was stuck over it by flight attendant. At one point I asked for a sandwich and was told they didn't have any was given a pot noodle instead which wasn't very nice later on I saw a tray of sandwiches in the galley! Surprisingly (ticket stated one meal only) we were served a hot breakfast again very average (an omelette and ham). Airline not as bad as I feared not great though would fly with them again.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Carol McIlwaine","United Kingdom","2015-07-12","Overall delighted with the service from Virgin Atlantic. Ground service staff at both Manchester and Orlando were courteous and efficient allowing for a smooth and hassle free check in. The service on the flight out of Manchester was first class, the crew were pleasant and attentive. The food on board was plentiful and tasty and nice touches like the ice lolly and cloth to freshen up were appreciated. Lots of movies to choose from made the long flights much more bearable and entertaining. The leg room was adequate even for 4 of our party who range from 6ft 2 to 6ft 5, if no one reclines the seat in front, however if this happens it becomes a very uncomfortable long flight, which unfortunately happened to my son who is 6ft 4 but these are the chances you take if not paying for extra leg space. Overall excellent flights and good value for money.","","FamilyLeisure","Economy","Manchester to Orlando International","8.0","3.0","4.0","4.0","4.0","5.0","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","John Bryant","United Kingdom","2015-07-08","We had booked premium economy with a view to seeking an upgrade to Upper Class using the 10's of thousands of miles we have. Upgrades were available, but not for miles but for a payment of £1500 each. Apart from this the ground service was fine. The aircraft was a Dreamliner delivered the previous day. Very smooth flight, we were told that the flexible wings smooth out almost all but the worst turbulence. What excuse will the crew now use to get a break? Food was a choice of Shepherds Pie, Curry or vegetarian. The Shepherds Pie was tasty but was tiny, a very thin layer of minced lamb covered by a very thin layer of potato. The blackberry sponge had sunk at one side and was cold and clammy. Seats were the biggest problem. Yes they are wider than economy and have 38"" pitch, but the one in front still reclines into your face and if that person reclines fully then your entertainment screen does not hinge enough to allow you to watch it without you also reclining your seat. Some airlines now have seats were your seat base slides forward so you recline within you own space. They even supply small packets of mints giving you tips on how to ""surreptitiously"" recline your seat without making it too obvious. Crew were fine as were the drinks, and a very nice red wine with dinner. However, I can't help feeling that they have missed an opportunity to overtake their competitors by fitting old style seats.","Boeing 787","Couple Leisure","Economy","London to Los Angeles","3.0","2.0","3.0","2.0","4.0","4.0","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Brett Kerrison","Australia","2014-07-31","Sydney Australia to Philadelphia USA via Hilo and Maui Hawaii. My trip started at Sydney business class on Hawaiian airlines I'm a Platinum member and have been for countless years I was met in the business line by the always attentive and friendly station manager who made sure I had no hiccups in checking in and off and had a good meal and few drinks in Air NZ lounge. Flight was nice wasn't the best crew but they were professional and consistent. Arrive Honolulu get through customs quickly and managed to transfer to an early inter island flight a perk for being platinum. 1st class Hilo to Maui quick 49min flight all on time. LAX to Philadelphia - this was my first time in first class and it will not be my last - great crew and food. The staff were all polite professional and helpful. My return trip was quick smooth check-in at Philadelphia. I took main cabin select as first was full this too is a great product food and drinks included and delivered via an order system built into your TV screen. Wifi was very cheap - 11 dollars for 3 hours.","","","First Class","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","K Rooney","United States","2014-07-31","SFO to JFK on 7/24/14 and JFK to SFO on 7/28/14. Check-in (baggage drop) was uneventful and went quickly. Counter staff were courteous. Both flights went well. Pleasant attentive flight crew. Seats were comfortable for me but I am not particularly tall or overweight. There was enough free content on the seat back entertainment system to keep me occupied on the cross country flights. Having a dedicated AC electrical outlet ensured that my I-Pad stayed functional.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Bowen","United Kingdom","2015-07-24","I booked via Etihad and the LHR to Abu Dhabi was operated by Etihad but the next leg (near 15 hrs) was operated by Virgin Australia. Entertainment was very poor. Screens were old, very limited choice on all counts, film, TV, radio, audiobooks. The seats were uncomfortable (even more then they usually are on a 15 hr plane journey). I dont think the bathrooms got a clean throughout the flight and the impact on cleanliness was severe. I have flown some budget airlines so this means I am fairly easily pleased and my expectations are low. I wasnt pleased with this flight and experience. To make it worse, it also means I'll avoid booking Etihad because I would be concerned about getting stuck with Virgin.","","Solo Leisure","Economy","Abu Dhabi to Sydney","3.0","2.0","3.0","1.0","1.0","3.0","1.0","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Barry Carr","Australia","2015-07-18","I was very disappointed by Virgin Australia's performance a few days ago. During the course of the afternoon many flights from Sydney were being canceled without any explanation being provided to customers. When I arrived at the airport in Sydney yet more flights (to Melbourne) were cancelled and my own flight disappeared from the departure board! There was no explanation for this or for the cancelations during the day. Or rather, talking to many frustrated passengers, it seems that Virgin had given no fewer than 5 different explanations ranging from 'bad weather' (not true as we checked most of the Australian cities), mechanical problems, change of equipment (but again no explanation provided), 'just don't know' (statement made by reservation staff to several passengers) and so on. We understand that problems occur at all airlines from time to time but the real test of a good airlines is its commitment to keep customers informed and on a regular basis, whenever problems arise. On this occasion, Virgin's performance was abysmally poor. My flight eventually left Sydney 45 minutes late. I was lucky as all around me at the Sydney airport dozens of irate passengers were being told that they wouldn't be able to fly until the next day. Again, no explanation.","Boeing 737-800","Solo Leisure","Economy","SYD to MEL","2.0","3.0","4.0","3.0","1.0","1.0","1.0","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anders Pedersen","Denmark","2015-01-14","HAN-SGN / SGN-HUI/ HUI-HAN on 17th 30th Dec. 2014 and Jan 4th 2015. All 3 flights were on Airbus 321. Good aircrafts but dull interior. First flight delayed almost 2 hours of which the second hour was just waiting on the runway prior to kickoff. Other passengers said that on this route SGN-HAN-SGN delays are normal while to/from the provinces the airline appear to be much more punctual. Service onboard is absolutely minimal. One small bottle of water handed out is not impressive while a lot of idle FA's have nothing to do. To the 2 hour flight Hanoi to Saigon a sandwich was added. Nothing can be purchased to add to food or drinks. Other flights on time a bit dull not much to report. If you provide a tea - or instant coffee sachet to the FAs they will prepare it for you and thus give you a hot paper mug of coffee/tea for free.","","","Economy","","7.0","4.0","4.0","2.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Van Hiep Hoang","Vietnam","2015-01-11","VN610 BKK-HAN with A321 window seat 26A. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. No complaints at all for Economy Class you can't do much better than that. The stewardesses were not very helpful unless you asked them to help. Service was normal with no extra smiles. There was no inflight entertainment.","","","Economy","","7.0","3.0","2.0","3.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jon Hellowell","United Kingdom","2015-07-03","I recently flew from Heathrow to San Francisco on a 747 with Virgin Atlantic for the first, and last, time in economy. Now I'm a broad fella but not enormous but the seats are tiny. Even the guy in the seat next to me who was about 5 stone lighter commented that he'd need a shoe horn to remove himself from the seat! To make things worse the man in the seat in front of me decided to recline it for the whole 11 hour flight so I had about 150mm movement in front of me. The food wasn't bad. The toilets disgusting. The cabin staff smiled now and then. My entertainment screen had a life of its own sometimes working sometimes not. I fly a lot due to my work and I would say that I would have had a much comfier experience on a Jet2 737 for 11 hours. To top it all that nice Mr Branson kept popping up, when the screen worked, asking us to donate our spare cash to some appeal or other.","Boeing 747","Business","Economy","London to San Francisco","1.0","1.0","2.0","2.0","1.0","3.0","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Barry Siviers","United Kingdom","2015-07-02","No complaints at all with the service and indeed seats, flew Premium Economy seats 22a/22c LGW - St Lucia. From online check in, to actual arrival and seats was easy. Staff and plane on both trips were first class. Food was acceptable for us although not first class perfectly edible. Offered drinks straight away on boarding, hot towels etc. I am 6'2"" and found that there was plenty of room to stretch out and indeed sleep on the return leg. Would use Virgin again and would recommend same.","A330-300","Couple Leisure","Premium Economy","LGW to St Lucia","9.0","4.0","5.0","4.0","4.0","4.0","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M O'Loughlin","New Zealand","2014-07-01","We flew with Virgin America on our return flight from JFK New York to LAX. The plane was near new and well appointed. We were most disappointed with the flight crew on the flight. We were seated near the rear of the plane close to the galley and toilets and had to put up with crew talking amongst themselves quite loudly for lengthy times during the flight which was annoying when we were trying to sleep. We would try to avoid using them again if we can.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Suzanne Warmerdam ","Australia","2015-07-09","Check in at Brisbane was poor, machines didn’t work and there seemed to be a shortage of staff though when I finally reached the counter the young lady was polite and helpful. Actual flight was good except the cabin was freezing really needed that blanket. I was involved as a helper in a medical emergency and was impressed with the care and attention given by the crew. Found the shell like seats a little hard.","","Solo Leisure","Economy","Brisbane to Honolulu ","9.0","3.0","5.0","5.0","5.0","1.0","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Elliott","Australia","2015-06-24","We bought the tickets during a Virgin sale, so got a good price. Virgin offers service equal to Qantas, often at a lower price.  Adelaide-Sydney we were offered coffee/tea and a sandwich. We had packed some salad, so time passed quickly. We used the Virgin entertainment app on tablet which worked perfectly. Arrival on time. Bags delivered quickly.","","Couple Leisure","Economy","Adelaide to Sydney","10.0","4.0","5.0","4.0","4.0","5.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","S Mihika","United States","2015-01-11","Despite having 6 seats booked in business class including a black card holder (and two 80 year olds I might add) our 5.30pm flight was cancelled and we were moved to a 10.30pm one without so much as an email text or phone call. The VN airlines representative was most unaccommodating and the service was absolutely unacceptable. After numerous phone calls we were able to arrange 6 economy class seats on a 7.45pm flight: with just a 30 usd refund per ticket. Essentially we were made to pay excess baggage for our business class baggage allowance following this downgrade. As frequent flyers we of course anticipate that many delays are unavoidable however it is entirely unacceptable to not inform passengers as soon as a delay is announced especially if it is 5 hours late!","","","Business Class","","1.0","2.0","1.0","3.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Matthew Schweiger","United States","2015-07-01","Very upset with the quality and the service on both my outgoing flight on June 14th flight VS10 and on my return flight on June 19th, flight VS45. On the outbound flight the Audio wasn't working which wasn't so bad because I slept most of the flight. On the way home from London to NY the TV picture was upside down. This is not acceptable especially since this was a day flight and there is very little to do on a 7hr flight. I thought Virgin prides itself on quality, service and technology but you wouldn't get that from traveling on these flights. I also couldn't have been the first person to complain about these issues either. My only option was to sit in a middle seat which I will not do. Not a happy traveler.","","Business","Economy","London to JFK","4.0","2.0","1.0","2.0","1.0","3.0","1.0","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M Albert","United States","2014-07-01","I flew on Virgin America flight #89 at 9.15am today from IAD to LAX in First Class. Other than asking me which breakfast dish I would like the flight attendant did not offer me anything to drink or ask if I needed anything for the five+ hour long flight. Not only that but I had a hard time getting her attention the entire flight. With 40 minutes left in the flight I finally waved her down and asked her for water. I have flown over 5 million miles on American Airlines alone and I have been considering Virgin as an ideal alternative until I spent as much as I did for first class and literally had to track down our flight attendant for a glass of water. My experiences with the positive attitude of Southwest Airlines' and American Airlines' flight attendants have been exceptional compared to today with Virgin.","","","First Class","","1.0","4.0","1.0","2.0","0.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Knott","United Kingdom","2014-06-25","Flew from JFK to Vegas on 16th June 2014. The check in experience at JFK was absolutely horrific with snarling aggressive staff who took great delight in seating 4 of us in totally separate areas of the plane. Perhaps it was because it was early on Monday morning or perhaps it was because when they found out we had already paid the $25 baggage tariff whatever the reason we appeared to have completely ruined their day such was their complete and utter contempt towards us. There was no eye contact no communication whatsoever just the faintest of a wry smile when she saw our shock at the seating arrangements we had been given. When challenged the response was ""that's the best I could do"". They have lost 4 passengers.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Ivanov","Australia","2015-06-22","I was supposed to take the later flight to Melbourne, but due to the weather report when I arrived at the counter, staff suggested me to take the earlier flight, as my original flight may be cancelled. Very nice ground staff. Chick in smooth and quick. The cabin crew was a little bit rude. After take off, a complimentary drink and muffin was served, this flight has in-flight entertainment system by using the smart phone app. Connect to the plane's entertainment wifi, and I could watch movie and listen to music on my smart phone. But the choices were very limited, plus the plane has no charger. The flight arrived Melbourne early, and the baggage claim was quick.","Boeing 737-800","Solo Leisure","Economy","Sydney to Melbourne","7.0","3.0","3.0","2.0","","3.0","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2015-06-16","MEL-SYD return and multiple flights. Once again this airline is as good as they come. Flew business class between Melbourne and Wellington recently and was more than impressed with the quality of the food and service. Lounges for Trans-Tasman flights are shared with Air New Zealand which are both very good in Melbourne and Wellington. Recent trips to Sydney and return have also been impressive. Nice apple muffin served and water, juice tea or coffee offered and due to Platinum status seating in row 3 a bonus. The other thing about VA is their turn-around time which is pretty quick. Often seated at Departure gate and watch passengers disembarking and in what seems no time at all you are being boarded for your flight. Staff are always friendly and helpful. Overall an airline that is really striving for excellence. ","","Business","Business Class","MEL-SYD","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Venning Andrew","Australia","2015-01-11","Very similar review to a recent Australian traveller. Flew MEL-LGW via SGN. A330 on first leg to Ho Chi Minh City. Had breakfast in the Qantas business lounge in Melbourne prior to departure. That was nothing to write home about but better much better than waiting in the terminal. Boarded and departed on time. Aircraft was clean and comfortable. Hostesses were smiley polite and attentive. Lunch was served soon after takeoff and was enjoyable. Wines/spirits were topped up regularly. Arrived on time at Ho Chi Minh City for an eight hour layover (too long). Because we were travelling in business we were met at the transfer desk had a one day visa organised and were then taken on a tour of the city in a nice car (air-conditioned thankfully as it was so humid there). What an eye- opener that that journey was! There are 10000000 scooters in Ho Chi Minh City and we saw most of them on that 10 km journey. It was organised chaos. We enjoyed a free dinner in the Catina Hotel which was very nice and we were then taken on a walking tour to see the highlights of the city. We were then put in a car and returned to the airport where we were met by the same tour company representative who had our visa papers stamped (unbelievable bureaucracy in Vietnam) and we spent a couple of hours in Vietnam Airlines lounge. We were not hungry but enjoyed the whisky and soft drinks. The flight to London Gatwick left SGN a half hour late due to the late arrival of the incoming flight. This flight was on an older Boeing 777. We were dog-tired by then and fell asleep very soon after takeoff. We were served an adequate breakfast an hour or so before landing at Gatwick. The IFE doesn't work so they hand out Ipads but we slept. The seats were comfortable with plenty of legroom. Summary: At over half the price of the likes of Singapore Qantas Emirates etc. Vietnam Airlines represents very good value. My only negative is that the connections at SGN were too long despite being given the free city tour hotel meal a sleep in a hotel room on the return journey etc. Would go with them every time at the price I paid.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Baker","United Kingdom","2015-01-05","Excellent experience and am very happy to recommend. Flew round trip from Gatwick to HCMC and also took an internal flight during travels using this airline. Very smooth flight tasty food latest films. Slept 8 hours + both ways. Staff friendly. Really good value for money.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Catherine Keen","United Kingdom","2015-06-28","Not too good I am sorry to say. Outbound the food was dreadful, chicken in mustard or lasagne which was bland. Coming back the food once again was dreadful, sweet and sour hard bits of chicken and lumpy rice, a hard brown roll and one drinks service. The two men in front of us had their seats pushed back the entire flight and we are quite tall so it was cramped. I went on the plane healthy and got off with a sore throat, sneezing and have been left with a hacking cough. The movies were good though, so there is one good feature. I wish I could have been more positive. ","","Couple Leisure","Economy","Manchester to Atlanta","2.0","1.0","3.0","1.0","4.0","3.0","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Russell Greenstone","United States","2014-06-25","Flight from LAX flight number 781 6/21/14-6/25/14. My first time on this aircraft and I loved it. The seats were comfortable and the TV sets were excellent! The flight attendants were friendly and attentive. I would recommend.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J McNeill","United States","2014-06-25","June 13th VX321 FLL-LAX. June 18thVX334 LAX-FLL. We heard so much about Virgin America and how they are the best to fly. When we departed the staff at the gate were not friendly. When we got on the plane to LA there was one very friendly flight attendant. The rest seemed annoyed. I ordered a Coke for my son and it never came so I asked a flight attendant she never came back with it then it was I guess 45 min. before landing and another attendant came around and when asked she said I need to order it on the screen and the ordering time was up I told her I ordered it on the screen over an hour ago and she acted like she didn't believe me so she checked my screen then went and got the drink. When going back home to Ft. Laud the ticket counter girl in LA was rude didn't tell us what gate to go to then the flight attendants were very rude - again as if they were annoyed to be there and the remote controls and TV screens were sticky and filthy. The good thing is that the pilot got us there and back on time as scheduled and it was a non-stop flight. I think Virgin America needs some serious Customer Service training implemented.","","","Economy","","7.0","3.0","1.0","4.0","4.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Bill Hourigan","Australia","2014-06-04","Flew SFO-DCA and EWK-LAX in Main cabin Select. Very comfortable seats with additional legroom. The cabin crew were friendly on both sectors. I consider VA to be one of the best airlines I have flown with.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Peter Butt","Australia","2015-06-13","Four friends and I flew to and from Samoa. Unless absolutely necessary we all with never fly with Virgin again. Pros: The staff were generally friendly. The planes appeared to be fairly new and comfortable. Negatives: There is no inflight entertainment. I do not have an Ipod so I could not linkup to the planes internal computer system, which is what you have to do. No food of any description was provided. Coffee, tea and water was the only thing - not good enough for a 6 hour flight. Food was available for sale. Only one type of sandwich which had nuts, a vegetarian wrap, a meat pie - basically inedible - $10. Juice/cold drinks - I can't remember how much as I didn't buy one due to the outrageous prices. What topped the whole experience off was us having to pay an extra $150 at Samoa airport to get each of our surf boards back. When we left Sydney Virgin accepted our luggage as per our agreement/ticket. That being 1 x carry on luggage, 1 x bag and 1 x sporting equipment. In our case the sporting equipment were surfboards. We were on a surf holiday so I suppose it only makes sense to have surf boards. On our return when we booked in at Samoa airport we were told we had to pay approximately $150 extra to get each board back. We challenged that and was told there had been a change in procedure. Flying with Virgin Australia should have been a good experience. It was not. ","","Solo Leisure","Economy","","3.0","3.0","3.0","1.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Bray","Australia","2015-06-06","BNK-SYD and then SYD-BNE at the end of the day was very good. Half full flights meant that I was able to swap into an exit row on both flights and have heaps of room. No hassles from the staff and service was good for the short one hour hops that these flights are. The WiFi entertainment app though is a little lacking.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Jesse Oey","Australia","2015-01-05","VN630 CGK-SGN 22 December 2014. Flight was almost full and departed CGK on time. No welcome drinks were offered only packaged wet towels. No individual IFE screens. The plane (A321) offered generous seat pitch and my seat was comfortable albeit understandably worn out. Lunch was served immediately after take-off. FAs were generally friendly but it seemed their English capability was quite limited. The highlight of the flight had to be the fragrant and delicious Vietnamese coffee that was served on-board! Overall I had a pleasant experience with VN.","","","Economy","","6.0","4.0","4.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Craig Dickson","Australia","2014-12-31","Business Class - Vietnam Airlines - Melbourne to HCM. Business Priority Check In Immigration Express Pass Access to Qantas Business Lounge via Voucher Priority Boarding Seating approx. 60% capacity in business with seating to the same standard as any other carrier - lie flat bed universal power points USB point IFE with a decent selection. Food and drinks service was excellent. If you want additional drinks or snacks after the main service all you have to do is press the call bell. Throughout the radio channels they remind you to do this. Business Class - Lounge Access - HCM. Lounge is easy to find and very welcoming. Its usually very quiet. Reasonable range of hot and cold snacks a make your own noodle bar and a few local food options. Toilets but no shower facilities. Most seats are big and comfy with their own power sockets and good selection of books and magazines. Lighting is a little harsh at night. Great selection of spirits and wines. Flights are announced and screens are available to check times. A quiet corner also has a massage chair for use. Its a decent lounge but after a two or three hours you will be over it. Business Class - Vietnam Airlines - HCM to London Gatwick (via Germany). These planes are older and a lot more worn out. Don't expect the same standard as the Australia flights. The seats recline well and they are very comfy but there is no power on this plane no usb sockets the IFE is unusable so they give you an iPad instead. No privacy screens. Food and drink service is excellent and staff were extremely accommodating when asked for additional wine spirits or snacks. On a couple of occasions I asked for a snack and wine and I was given a sample platter and even had my wine topped up without prompt. The stop over in Germany is seamless and pretty quick. I flew back to Melbourne from Paris via HCM. In Paris its a very confusing process to check in. This has nothing to do with Vietnam its just the way the airport is designed. Boarding was good with easy priority for business customers. Plane was again about half full. Transit Tour in HCM. Vietnam Airlines ran a special promo for long stop overs where I was met at HCM transit zone by my tour guide. They sort out your visa and escort you through the whole process. Overall Vietnam Airlines do not do themselves any favours - their website is dull and does not go to much lengths to show off the good service they provide in reality. I was pleasantly surprised with how good the whole process was and how good business class is in Vietnam Airlines.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Joyce Ritchie","United Kingdom","2015-06-28","The service was excellent, cabin crew attending to the passengers.  Our seats were comfortable and plenty of leg room. The meals on our outward flight were very good, also got sweets to eat for takeoff and landing and ice creams after the meal The only down side to our flight was the quality of the meal on our return journey - far inferior to the meal from London. Overall we were very happy with flight and would use Virgin Atlantic again. It was competitively priced with other airlines.","Boeing 747-400","Couple Leisure","Economy","Aberdeen to San Francisco via London","9.0","3.0","4.0","3.0","3.0","3.0","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Day","United Kingdom","2015-06-22","LHR-ORD-LHR, VS39/VS40, UPPER CLASS. Heathrow Lounge best in the world. Cabin on A330 very tight on space. Food mediocre. Cabin crew outbound good. Return crew inattentive and rushed. Worst of all is the coffin like, herringbone, Upper Class seats. They are narrow and extremely uncomfortable. The saddest thing is that Virgin Atlantic used to be the best airline transatlantic. No longer, and they are not listening to their loyal customers. The overall product is average at best. They are still better than BA, but far behind the Middle East and Asian airlines.","A330-300","Business","Business Class","LHR to ORD","4.0","1.0","2.0","2.0","1.0","5.0","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Edward Valderrama","United States","2014-05-27","Virgin trip from Las Vegas to NYC was the worst flight I've ever had. The staff (a supervisor and her sidekick) at the terminal was crude and unprofessional. This will be my last trip on Virgin and I suspect they will continue to lose customers given the quality of their staff.","","","First Class","","","2.0","1.0","2.0","3.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Humphrey","United States","2014-05-01","SFO-LAX-MCO on 4/24/14 and return on 4/30/14. Overall good flights. Friendly attentive in-flight crews. Seats are comfortable enough for me. I believe they are slightly larger than on many other airlines. There are enough free entertainment options (Direct TV music) to keep me happy. The only problem encountered was not Virgin's fault - the Air Traffic Control system went down in Los Angeles on 4/30 and screwed up everything. Our 9.30pm departure from LAX to SFO ended up leaving at 1.35am. It would be nice if the FAA would get their act together.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jesse Oey","Australia","2015-05-28","VA883 MEL-SYD 21 May and VA866 SYD-MEL 23 May. The B738 aircraft that was originally allocated for VA883 had a major system fault and was deemed unsuitable for flying so we had to disembark and a different aircraft was assigned resulting in a 2-hour delay. The VA ground staff were friendly and very professional tending to our needs and looking after us thoroughly in ensuring that all passengers arrived safely at the replacement gate prior to boarding. The actual MEL-SYD flight was smooth and enjoyable and even though it was a late night flight the FAs offered us complimentary beer and wine to compensate for the delay. VA866 also used a recently-repainted B738 which was very well maintained - the flight departed SYD on time and arrived in MEL early. The FA looking after my section on this leg was particularly helpful and very chatty. Only downside was I got given the exact same refreshment snack on both legs which was a little disappointing. All in all I had a pleasant experience with Virgin Australia would definitely fly with them again.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Y Ross","Australia","2015-05-25","First TransTasman Business Class flight on Virgin BNE-WLG and return. It was like a good domestic Business Class flight. Check in was fast and pleasant. There are no special meals on VA Business in Australia or international short haul so ate in the Air NZ lounge first (is always either Beef Bourguignon or Thai Chicken Curry) which was OK but lounge was very crowded. Boarding was quick and left on time no bubbly so mineral water or orange juice pre take off. My wife said her meal was one of the best she had ever had on a plane wine was very good service very attentive. Landed a little early and bags off first. Return check in again very smooth WLG lounge was relaxed and reasonable food offerings food on board not as good as coming over but still looked fine - plating was like a restaurant. Crew member very pleasant but no knowledge of wines at all. Arrived early bags off very fast. Given that Air NZ does not do business class to WLG this was much more pleasant than economy. Apart from no special meals or bubbles only other peeve there is no real separation in a 737-800 between cabins and Economy passengers went to the toilet up front and not stopped by the crew - which meant a wait at times.","","","Business Class","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","John Frewen-Lord","United Kingdom","2014-12-31","Flew Hong Kong-Hanoi end of November. Aircraft a very well turned out A321. Seats comfortable enough. My colleague wanted an aisle seat with extra legroom (due to a leg injury) so we sat in a two seat exit row at the back which gave me a window seat - with no window! Flight attendants very smart in their traditional costumes and were attentive throughout the two hour flight. Food Vietnamese and gave me a taste of the delights to come in Vietnamese food. I watched only the moving map display on the seat back IFE so cannot comment on the programming. All told a very acceptable flight.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Wright","United States","2014-12-22","Flew from Shanghai to HCMC. I had never flown Vietnamese Airlines before but was pleasantly surprised. The inside of the cabin was amazingly clean and the seats were very comfortable. The service was excellent as well. The food was good but not great. Where the flight was lacking is in the entertainment area. You only had the option of watching what was showing on the overhead screen. That didn't matter to me though since I bring my own entertainment on my tablet.","","","Business Class","","9.0","5.0","5.0","4.0","2.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Bain","United Kingdom","2015-06-19","Return journey with Virgins Little Red service. What a fantastic flight yet again with this service. Planes look fresh and as new. Interior is clean with fantastic purple leather seats. Staff happy to see you and welcome you onboard. Qucik snack and drink service given and includes alcohol. A great shame that this flight is stopping soon. A real pleasure to fly with.","A320","Couple Leisure","Economy","ABZ to LHR","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T Clemens","United States","2014-04-27","Paid for the main cabin select upgrade not really worth the extra money. Flew from SFO-FLL. This was the most unfriendly flight crew I have ever flown with. No smiles no real interaction. Made me feel guilty for asking for a soda. Virgin really needs to make improvements with their staff.","","","Premium Economy","","4.0","3.0","1.0","1.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","I Hall","United States","2014-04-23","Be prepared to pay for everything. Additional costs you don't think of when booking your flight added $90 more dollars to my trip: Check baggage meal and a movie. The seats are cramped and I'm a petite person. I flew to DC from San Diego changed planes in San Francisco. All day internet pass was 16$ from San Diego to San Francisco same all day internet pass from San Francisco to DC was 36$. You would think an all day pass would be the same price The days don't get longer only the flights. Greedy very Greedy. I will never fly Virgin again.","","","Economy","","1.0","1.0","3.0","2.0","1.0","","","0.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Ivancic","Australia","2015-05-22","18/05/15 VA239 MEL-ADL Boeing 737. What a pleasant surprise. I had been reluctant to fly Virgin since my first and last experience with them as Virgin Blue were unsatisfactory. I decided to give them another go. However since re-branding to Virgin Australia what a massive improvement. Very helpful and friendly check-in staff at Tullamarine Airport in Melbourne. Flight Attendants look smart in their new upmarket uniforms. They were also very professional in their mannerism customer service and conduct. They are no longer trying to be funny or humorous. Food and cabin service were excellent. It was such a pleasure to fly with them that I made this comment to the flight attendant upon disembarking the aircraft. The only room for improvement I can say for Virgin Australia would be to become a fully serviced airline. Upon saying that I can't but give them enough praise. I would recommend flying with Virgin Australia and will fly with them again. I can say I am definitely a Virgin Australia convert.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Alberto Lugo Vina","Vietnam","2014-12-22","VN231 outbound and VN272 return. Vietnam is perhaps one of the most enchanting countries in Asia I have yet to experience yet Vietnam Airlines leaves very little to be desired - and it has everything to do with the small details from all areas ranging from their print media / safety on board video to the ever so important quality of customer service. Service in the airport and during the flight - lack of willingness to help perceived as aggressive - not customer oriented or empathetic to the needs of the customer. Food quality - Average/Normal in quality and variety. Not necessarily a critical element at this stage as there are other more significant issues at hand. Communications/Language - Poor. For an international airline this is perhaps one of the poorest airlines I have experienced in terms of listening and communicating English to international guests.","","","Economy","","1.0","4.0","1.0","3.0","2.0","","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Moen Jon","Australia","2014-12-22","Very pleasantly surprised. Flew REP-HAN/HAN-DAD. Planes (all A321) are modern and fresh. The FAs are welcoming and despite the language barrier (expected) communications are clear and polite. Although no IFE the short trips are passed easily. The seats are the old style of Business Class. A little hard however plenty of room. The service on board is exemplary. The inflight meals have been tasty and fresh (mix Western and Vietnamese) and they are old school in actually wanting to pour more wine (decent French wines). On 2 flights they even did the old school trick of holding economy in place until Business class had collected their overhead luggage and walked from the plane. All in all above expectations.","","","Business Class","","8.0","3.0","4.0","4.0","1.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Phil Tucker","United Kingdom","2015-06-16","What a mixed bag. I had been so keen to fly on the Dreamliner and actually tweaked our plans to go out and back from LA on this plane. Due to money constraints, this is our first economy flight as a family. Many years ago I flew with Virgin on business to Vegas in economy and vowed never again. The flight out was fine. It is a really good aircraft. Seems generally, really spacious. Plenty of room in the overhead lockers. We fluked bulkhead seats going out and these were good with decent leg room. The seat is a new design and very slim. Quite hard though for 11 hours. Due to not having a table on the seat in front the table folded out from the armrest along with the TV. This meant the seats were really, really narrow. I am a normal sized bloke and this seat was narrower than on any two or three hour hop in Europe with budget airlines. There was a small amount of recline and this did help comfort a little. The food was as you expect it to be. Edible calories. The service was reasonable although very noticeabley different than in premium cabins. Very rushed. The flight home was terrible. I had paid for extra legroom seats and found myself next to the toilets getting stood on and kicked pretty much all night. Virgin should not under any circumstances sell these seats as some kind of benefit. If anything they should give them to people they don't want to fly with them again. The plane itself had lovely big windows which helped the general atmosphere and we did really feel a bit better due to the improved air / humidity etc. Due to the cabin being a 3+3+3 the aisles were really tight. Passing through the PE cabin I was also quite surprised at how cramped the seats looked. All in all, I would not be keen to do this again. If this is the future of flying then I am afraid that we shall be flying less long haul. We are going to Australia next year and there is no way in the world that I will be flying Virgin for this. I think it is time to change my allegiances and to try other airlines for long haul.","B787-900 Dreamliner","FamilyLeisure","Economy","LAX to LHR","5.0","2.0","2.0","2.0","4.0","3.0","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Madhu Dodhia ","United Kingdom","2015-06-14","Return Leg from SFO via LA to London. SFO to LA was by Delta (on Virgin Code). LA to LHR was Virgin Atlantic A340. Biggest let down was the Delta flight from SFO to LA. Meant to depart at 7pm. Took off at 8.30pm. My wife had the same experience a week later. That meant that the transfer time at LA was impossibly short. I had to literally find my way out from the Delta terminal and walk on the side walk to the the Virgin Terminal. That is a good 20 minute walk. There was no assistance available at all. Half a dozen of us made our own way. The had to go through security again which is a pain. Made it to the boarding gate when they were boarding only because the Virgin plane was late. Hold luggage didn't make it. The Delta link up with Virgin is a disaster. Had I known! The A340 is crammed in the economy. Legroom very tight for tall people. And the Entertainment system packed up, so the whole 11 hours were difficult to pass. Service is okay. Nothing to brag about. The vegetarian option on the menu was surprisingly good (pasta in tomato sauce). Overall the flight was a disappointment and I would not use Delta connection again.","A340","Solo Leisure","Economy","San Francisco to London via Los Angeles","3.0","1.0","2.0","3.0","1.0","3.0","1.0","5.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Lidia Sabljic","United States","2014-04-22","Who designed the seats? It reclines about 1/2 inch and feels like 1/4. When it's in it's upright position I actually felt like I was leaning forward. ""Put your seats in an upright position before landing?"" The seat is upright when it's fully reclined! My elbow kept going into the armrest channel / volume control which was carefully positioned to maximum discomfort. My red eye flight from LAX to FLL left me with a mangled spine and crooked neck. I won't even mention the embarrassing prices to watch an in flight movie or TV show.","","","Economy","","3.0","1.0","3.0","0.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Mark Ferguson","Australia","2014-04-14","Boston - LAX April 9. Possibly the worst cabin attendants I have ever experienced no communication skills almost threw the food at us were of no other assistance (even though we were in cabin select). The cabin crew spent most of the flight watching movies or reading magazines at the rear of the plane. Cabin select was of no value at all. Travelling cabin select was a worse experience than travelling economy with Delta.","","","Premium Economy","","1.0","2.0","1.0","2.0","3.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Kercher","New Zealand","2015-05-18","Travelling Melbourne to Auckland. I just purchased the seat and bag option without food or entertainment so didn't expect much. The flight however was delayed for two hours which meant that I was in danger of missing a connecting flight in New Zealand. As a consolation I was given a ""meal voucher"" which actually was only the equivalent to crackers and cheese and a juice - which is not a meal. Thankfully they left off those who had connecting flights first. It was just as well I'd allowed enough time between flights as I only just caught the connecting flight after barging my way through the customs queue and running from one terminal to the other. Not an experience I want to repeat.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Lee","Singapore","2014-12-04","Singapore-Hanoi-Singapore in late November. Completed on-line check-in and only had to drop off luggage at Changi Airport T3 (which was handled very efficiently). Boarding was organised and flight departed Singapore on time. There is minimal inflight entertainment on the A321s that operate on this route - there are audio channels you can tune in to as well as some short TV programmes on Vietnam but there are also newspapers on offer when you board. Cabin service on the Singapore-Hanoi flight was good crew did their job efficiently and one steward even happily refilled our water bottles at our request. The two meal choices were good and drink service was conducted twice during the flight. Seat pitch was good at 32 inches and very comfortable. Flight arrived in Hanoi on time and bags were on the belt 20-25 minutes after disembarkation. For the return to Singapore check-in in the morning was a bit chaotic with hundreds of passengers queuing - you can avoid this situation if you do web check-in. Boarding was orderly and the flight departed on time. The lunch was better on the return leg and the cabin crew were friendlier this time round. Once again this was an A321 so no PTVs and only audio channels were available. Arrival into Singapore was on-time and bags were on the belt in under 20 minutes. Price is very good and service was also above my expectations - I look forward to flying them again soon.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","L Copsey","United Kingdom","2014-12-01","Flew from Gatwick to Saigon on 1 November 2014 lunchtime flight many seats could not be put upright as they were old and not maintained the plane was far too hot and the entertainment system broken. Food was fine on way out although the choice of drinks was poor. Lights were turned out after the first meal even though it was early afternoon. We had no offer of further drinks and we had to go and collect any water we required. Staff were rude and pushed past people shoving them without saying anything. On the way back from Hanoi on 21 November 00.10 to Gatwick the seats were the same two toilets were out of order when we got on the food was not very good at all and we were only offered one drink and some water until breakfast on a 13 hour flight. Choice of drinks poor and they were all from plastic bottles. The staff on this plane were much nicer but I had to ask for the toilets to be replenished with towels as they were not checking these on a regular basis which was critical when the flight had less toilets. I was on a package tour so did not choose this airline and I consider these are the worse long haul flights I have taken. However the flight from Siem Reap to Luang Prabang and the flight back to Hanoi were good small planes with only 68 passengers.","","","Economy","","4.0","3.0","3.0","2.0","2.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Fisher","United Kingdom","2015-06-07","Flew on 29/05/15 from Gatwick to Las Vegas. Check in process was fine. Upon boarding I noticed 2-3 police waiting at the gate watching passengers enter not in itself out of the norm but when they proceeded to board the aircraft and walk up and down the aisles it was slightly unnerving to say the least. The food was average at best but the actions of certain crew had me amazed. I was sat on one side of the galley and on the other side a stag group of about 9-12 guys. Throughout the flight there was constant bad language which was not once addressed by the crew even with small children only a couple of rows back. It seemed that two young female members of the crew seemed to think they were on a social night out with the guys from the stag do and spent most of the flight sat in the galley talking to them allowed them to help themselves to the drinks! Later one of the crew went to the Business class cabin loaded a plate of cheese and biscuits and brought it back to the galley for the hungry stags to feast on. Absolutely shocking professionalism from certain staff.","","","Economy","","5.0","2.0","1.0","2.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Susanne Davies","United Kingdom","2015-06-07","We left on the 5th May from Gatwick Flight 15 to Orlando FL. even though the flight was late the whole Virgin Atlantic experience was great. The service we received was 1st class the staff were accommodating and dealt with requests in a pleasant manner - could not fault the service at all. The food we thought was excellent and enjoyed it. We left for home on the 26th May arriving on the 27th Flight no 16. We were late taking off by about 25 mins. just waiting then the captain came on the tannoy we held our breath welcoming all 430+passengers aboard and crew saying we are already to go fuelled up but just awaiting the ground crew to in my words to disconnect the boarding gangway. In no time at all after that we took off. We are both in our 70s and would recommend Virgin Atlantic. We will be flying with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Gilbert Schwartz","United States","2014-04-13","Flew SFO-FLL on 3/17/14 first class (seats 1 AB). Check-in at SFO was fast and efficient and took only a few minutes with no one in front of us. The lounge at SFO is futuristic but unattractive with an overdose of reds and blacks and uncomfortable seating. Boarding was quick with no problem. The flight crew was aloof and seemed preoccupied. They all wear street clothes. Although well attired - no uniforms? It appears very unprofessional and exudes little confidence. There is no closet for garments. I was told to store my jacket in the overhead bin - really? In first class? Food service was mediocre at best. A choice of two appetizers and two entrees. We ordered the rice noodles main course and as I don't expect anything close to gourmet food the food was cold and inedible. The flight attendant was nowhere to be found although seen frequently during the flight sitting in the jump seat in the galley. Although dessert was included as part of the meal service none was provided. I emailed customer service with my comments and received no reply which I find inexcusable.","","","First Class","","2.0","3.0","2.0","2.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Nishihira","United States","2014-04-06","SAN-SFO-SAN. Apr 5 return Apr 6. Flights 961 there 960 back. Very pleased with our trip on VA. Nice little hummus / mozzarella / vegetable tray along with a snack basket selection on both flights. Comfortable seats and friendly cabin attendants. Both flights arrived early. Pilots gave first PA greeting on both flights - nice touch. Love the whole Virgin America ambience on board.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Ross","New Zealand","2015-05-18","AKL-SYD-DPS-BNE-AKL in Economy. All flights departed on time and were uneventful. The planes were all fairly new and very clean. FA's were attentive and friendly. Food was provided on SYD-DPS-BNE legs and was quite satisfactory. Free drinks were also offered on these flights. Entertainment is available by downloading the Virgin Airline app and using your own devise. My only criticism is that the seats are very very cramped and it is rather claustrophobic. We upgraded to the extra legroom exit row seats which made the overnight return journey bearable. I would choose to fly Virgin on this route again providing the price is right and the connections reasonable.","","","Economy","","7.0","3.0","5.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Fausett","New Zealand","2015-05-11","We booked our flights from Auckland to Townsville in September 2014. Initially we were to fly via Sydney and arrive in Townsville early enough to catch a daytime ferry to Magnetic Island. Virgin Australia changed our itinerary early this year to go via Brisbane and arrive at similar time in Townsville. When we arrived at Auckland airport at 4.30am on 2 May our intended 6.30am flight from Auckland to Brisbane had been cancelled. We were put on an Air NZ flight that departed at approx. 8.30 am that would not reach Brisbane in time to connect with our flight to Townsville. We then waited for 5 hours at Brisbane for the next flight to Townsville. On that flight the seats were too small and the person in front of me reclined their seat making it a most uncomfortable experience. We arrived in Townsville at night. Our flight was the last one into Townsville that night and the ground staff were not there to allow rear exit from the plane. We were stuffed right down the back and by the time we finally got to the baggage claim there was no sign of our single bag. We checked all remaining bags on the conveyor and even consulted the baggage handler who ensured us that all the bags had been placed on the conveyor. We had to get on the shuttle bus to the Magnetic Island Ferry. The reception at our accommodation closed at 5.00pm. If all had gone to plane we would have been there at 3.30pm in daylight. We got to Magnetic Island in the dark at 9.45pm with no suitcase. The next morning we caught the ferry back to Townsville then a taxi to and from the airport and then the ferry back to Magnetic Island - a very expensive and time consuming exercise.","","","Economy","","","1.0","3.0","1.0","2.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Carole Robinson","United Kingdom","2014-12-01","Gatwick to Saigon return. Entertainment consoles not working. Food ran out and pot noodles unacceptable alternative. Staff didn't speak English very well. Several internal flights which were good and staff spoke English very well. Long haul to be avoided but internal flights recommended.","","","Economy","","","3.0","1.0","3.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Hunjan","United Kingdom","2015-06-06","London Gatwick - Las Vegas 22/05/15. Arrived early for bag drop but realised that my new passport had not been updated on the ESTA system for getting into the US. Check in agent was pretty good at telling me where to go to get it done but also made a call for me to find out waiting times - turned out I'd be cutting it close so did it on my phone instead. Was enormously relieved as this nearly ruined my entire trip. Paid for assigned seat on upper deck but might consider shelling out double for an extra legroom seat next time if in economy the cramped space is a real issue with a tall guy on a flight this long. Cabin bag space is an issue as well but crew were accommodating in finding space for my bag (which despite being a little large the check in agent had waived through after explaining the unusual reason for my trip - these guys have a lot of discretion and it pays to be nice to them). Plane delayed due to disruptive and violent drunk passengers. I neither witnessed this directly nor intervened as police were already in attendance. Given how frustrating this delay was I would question Virgin's gate staff level of vigilance in letting these guys get to the aircraft in the first place. The resulting tirade of repetitive warning PA's from the captain and cabin senior were a little condescending and poorly worded and seemed to reflect quite a bit of judgement on people who had done nothing at all. Once we got underway flight was uneventful. Food good (for economy) IFE decent but need to bring your own headphones if you want decent sound seat reasonable. One thing of note is that the seat belt signs were turned on for turbulence a total of 5-6 times despite mild turbulence only been present once. I speculated that they were doing this to give the crew a break and I have mixed views on this. Service otherwise good if a little robotic and crew were a tad informal at times. Although Virgin are my favorite on this route at the moment they could make substantial improvements with a few attitude tweaks as they have done in the past.","","","Economy","","5.0","2.0","3.0","4.0","4.0","","","2.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","John Flynn","United Kingdom","2015-06-06","LHR to Dulles economy return. This was one of the better VA flights the airline must have taken some notice of the previous reviews we found the cabin crew very friendly and attentive the quality of the food was not too bad on both legs. The aircraft was fairly new however the seat pockets seem to be a mega problem as they will not hold the mags etc which end up all over floor. VA must get this sorted as this could be a problem in an emergency. On the whole not a bad experience.","","","Economy","","7.0","4.0","5.0","4.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Liam Murphy","United States","2014-03-27","EWR-LAX. Airbus Industrie A320 JET. The Ground Crew was fine. When we got on the plane the seats were very crammed in but the cabin crew was good. You had to pay for basically anything you want on a plane food movies $8.00 but the juice was free. We didn't reserve seat so they put us at the back of the plane where you heard the flight attendants talking loudly. In the bathroom the sink was odd and they didn't announce how to use it. Eventually figured it out. I ended up watching TV shows on my computer. I'll never fly with them again if I don't have to.","","","Economy","","3.0","2.0","4.0","3.0","2.0","","","0.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Schwartz","United States","2014-03-24","Flew LAX-FLL Flt 330 on Mar 17 2014 - seat 1A-1B. The check-in process was efficient quick and courteous. Upon boarding I asked the flight attendant for a place to hang my suit jacket. I was advised that there is no closet and to place it flat in the overhead bin. The flight attendants were very inattentive. Most of the time spent in the jump seat reading. Meal service included a meagre salad and a choice of two entrees. I choose the rice noodles. The food was not heated properly. Although dessert was included on the menu none was offered. Seats do not fully recline to flat bed but were reasonably comfortable for the 5 hour flight. In-flight entertainment was good and included various selections in addition to satellite live broadcasts.","","","First Class","","3.0","3.0","2.0","2.0","4.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Moen","Australia","2015-05-11","Travelling VA you can see the difference with Qantas. Perth-Brisbane on a cranky old 737 showing its age. You can paint the front but its the insides that count. Midnight flight uneventful. Travelling on a ""lunchtime"" flight Sunshine coast to Melb. Again a shaky old 737 and no entertainment unless you've downloaded the app on your own tablet. I suppose that's very 21st century but not at all time pleasing if you are unaware and not carrying your tablet. ""Lunch"" was two finger sandwiches. 12.25 departure 2.5 hour flight. Not good enough. The only beverages on offer was water (in a cup not even your own mini bottled water) or a $4 coke zero. So much for all their advertising how they are now all inclusive and full service. If I want to pay for everything from disinterested cabin crew we have Jetstar for that.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anders Pedersen","Denmark","2014-12-01","Domestic Hanoi-Dalat-Hanoi 22-25 November 14. Good hardware (all flights Airbus 321) lounges well equipped with soft drinks and beers. Other alcoholic drinks available but completely substandard. Food mediocre but options prevailed. Check in smooth efficient and call buttons on board answered within 4-8 seconds. Food onboard unbearable forget these ugly Western cold snacks. No hot dishes and no options but one useless plate of white bread sandwich which has no market neither within nor outside Vietnam - a scandal for the country. Staff alert polite limited English. IFE working but no handset speakers given. Only one terrible US entertainment movie shown. Priority embarking and disembarking - a lot of courtesy from FAs but all in all very conservative quiet experience.","","","Business Class","","7.0","5.0","5.0","2.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Stack","United Kingdom","2014-11-20","LGW to HCMC - Sydney and return. Good flights on all routes pleasant staff at all times. Food was good and overall a good experience good value for money and will use again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Tony Banwait","United States","2015-06-04","SFO-LHR in Premium Economy and LHR-SFO in Economy in May 2015. I really do like the Premium Economy product. Its geared for the average Joe like me who can't afford to fly business but for a few hundred extra dollars enjoy something better than economy. Outbound flight VS42 on the A340-600 I found this plane to have a somewhat cramped feel to it. Drinks after take-off were a disappointment. Cabin crew pour drink for you which was just enough to get your tongue wet ! Dinner was good which was followed up with liqueurs. Nice hot full English breakfast before landing. The dedicated check-in and pre-flight champagne are added bonuses. Return flight in economy was a nightmare. The economy seat in the A340-600 is very cramped and almost has a claustrophobic feel to it ! Very little room to move and it even appears the seat-belt length has been shortened making it almost impossible to shift around. Meal was ok and overall attention given by cabin-crew on both legs was good. IFE is out-dated and needs to be upgraded.","","","Premium Economy","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Bayard","United States","2014-03-14","Seat rows are jammed together cramped and seats have a bulky non-removable head ""rest"" which compelled me to tip my head forward and down pushing my face even closer to the already too-close seat in front of me. This was unendurable in an overnight flight when I longed to recline as much as possible but was forced into this forward- head position. Aisle was so narrow that it was impossible to avoid knocking into seated passengers when navigating to the restroom (I am slim and small). Horrible experience. Hard to imaging ever flying VA again.","","","Economy","","1.0","1.0","2.0","1.0","3.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Morgan","United States","2014-03-03","Flew an evening flight from DFW to SFO on A320 non-stop. First time on Virgin overall pleased with the flight. Amble leg room seating good food good service great IFE was very good compared to others which had none. Highly recommend and would fly again fare hard to beat.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Scan","New Zealand","2015-05-05","I recently flew with VA (Boeing 777) from SYD-AUH return and cannot fault them. Boarding was well managed and timely food was fairly good staff were friendly and attentive. The seats were comfortable and the entertainment was great. On the return leg the flight wasn't very full and the cabin crew encouraged people to spread out and find a row for themselves once airborne (we had to stay in our allocated seats for take off due to weight distribution). Long haul is what you make of it and I figured I had 14 hours to relax watch movies read books have a few wines and a snooze. Something most of us cannot find time for in real life.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Olsson","Australia","2015-05-04","Flew Sydney-Brisbane on a busy Sunday. On my occasional previous flights with Virgin I'd noticed that they're inferior to Qantas in every way but not by much. Now that I've flown at a peak time I've seen what cost-cutting at check-in does. There was a queue for the small number of self-check-in kiosks (at least one was broken) then you can't drop your own bag like at Qantas so the queue for the measly 4-5 bag drop counters (they kept closing them due to baggage system problems) stretched to the terminal door. There were 5 proper check-in counters so some people took a punt on those being faster than kiosk + bag drop. 30 minutes to check-in should not be expected for a domestic flight (Qantas will take 5 minutes even at peak times). Given the price difference is usually small I'll avoid Virgin at peak times.","","","Economy","","4.0","4.0","2.0","2.0","2.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","James Ross","Australia","2014-11-17","Flight was Sydney to Ho Chi Minh - Qantas flight on Vietnam Airlines. It was a normal economy flight comfortable enough. Watched a movie and there was a reasonable selection. It didn't provide the entertainment range of other airlines but it was enough for me. As a Qantas gold FF I had priority luggage but my bags were last off. Did a domestic flight for one hour and it was also good. Doing the red eye flying home so going business class. Price is quite good so it will be interesting to see how comfortable the seats are.","","","Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Janet Conlan","United Kingdom","2015-05-31","VS110 25/5/15 30th April Manchester to Atlanta. Not as good as made out to be. I agree with other reviewers about the quality of the food and the seat back pockets its annoying to put something in only for it fall straight through the bottom to the floor. Then you have to try and locate it. My meal was inedible. Usually fly Delta and whilst I moaned about their food at least I ate something. Agree about the touch screens very frustrating. Staff are lovely but I get the feeling that the overall experience doesn't match the image.","","","Economy","","3.0","2.0","4.0","1.0","2.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Norman","United Kingdom","2015-05-29","Travelled LHR-JFK return a few days ago. First the pros: I booked the flight over 6 months ago while the seats were on sale - the price was similar to BA but I had flown with them a few years ago on a similar route and I wanted to see if VA were any better! The outbound and return flight was on a A340 which meant I could have the pair seats which I think is more comfortable on a long haul flight. There was a decent selection of movies etc to watch on a 6/7 hr flight. Both flights left pretty much on time and our return flight arrived into Heathrow nearly half an hour early which was good. For me the most outstanding factor was the level of customer service of all the VA staff we encountered - they were all polite professional and welcoming. The cons: not many really! The food was not that great - my coconut curry tasted nothing like a coconut curry! The seats were a little uncomfortable for my husband - I'm quite a small build and I thought they were ok as far as economy seats go but the hubs mentioned that he found them really uncomfortable and he is not overly large or tall! The only other negative is that VA charge customers to pick specific seats - we were lucky and booked the tickets before this charge came into effect but potentially this additional cost would effect whether I book to fly with them again. Overall I really enjoyed flying with VA and would definitely consider using them again.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","N Miller","United States","2014-02-28","Disappointed with a round-trip SFO-LAX-SFO in Main Cabin Select - food selection is pretty pathetic - the 'Hearty Meal' is a box containing a tiny bag of some kind of chips/crisps about 4 slices of salami and a little pot of something else. Service was generally very good on both flights - but again my unfortunate neighbor tried to order a snack on the menu that apparently was not available - the flight attendant said 'only what's on the menu on the screen' - his choice was included in the on-screen menu! It was a long day and so the lighting did nothing for me but the general atmosphere is much better than UA and I would probably choose them again. Thankfully they have upgraded their sparkling wine since my last flight with them a few years ago!","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T Morris","United States","2014-02-25","I flew from Las Vegas to San Fran with a connecting flight from San Fran to Philadelphia. After flying with Spirit from Philly to Las Vegas this was a welcoming experience. First time flying with Virgin I got a really good deal. Wanted to change my flight at the last min but prices were outrageous. A $900 difference. But other than that I would definitely recommend this airline to travelers. Traveled with elderly father and the wheelchair assistance and their employees were great with the airline and the employees at Las Vegas and San Fran. Philly was not overly friendly but that was to be expected.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Elliot","Australia","2015-04-30","VA160 Brisbane to Auckland. I was keen to try out Virgin's new trans-Tasman business class experience but it was a truly underwhelming experience. It starts with check-in where the VA staff member couldn't find me on the flight as she was typing my surname incorrectly. Much anxiety later I make it to the Air NZ lounge which is far inferior to the QF lounge at BNE International and far inferior to what you would expect for a leading airline's lounge at a key international experience. Not VA's fault. Boarding was not polished. An announcement was made that boarding would commence in the next 10-15 minutes however the incoming aircraft hadn't even arrived! Premium boarding didn't really work either as the economy queue was served at the same time and moved faster than the Premium queue. Not a huge problem but normally premium customers are given the opportunity to board before normal boarding commences. On board is where VA are really let down. No champagne prior to departure - in fact VA do not offer champagne at all on trans-Tasman flights! Only white and red wine which is a real shame. CSM was polite and sweet - but there was no wow factor. She wasn't aware of what cheeses were being offered nor which fruits were on the fruit plate. Offered me Crown lager which was actually a Crown Pale Ale and she didn't know the difference. Didn't know whether the Peroni was a light or heavy beer. Hence asked for a Bloody Mary which is my fall back flying drink and VA do not have Bloody Mary mix or spices. These are really small things but not what you expect in international business class. The meal was served on a tray all together - no place mat nor hot towels were offered.. The main course was only just hot so didn't allow time to have salad first and then dessert was served in a box! The IFE is good. I used the Samsung tablet provided although an announcement was made to say that VA hadn't loaded them in economy for the full fare passengers. I wouldn't want to travel on a VA 737 on a long sector - I really missed having a foot rest or extendable section of the chair to support your lower legs. My message to passengers would be to save your money and points and fly economy across the Tasman. The VA experience is nothing more than a Domestic Business service if that and below that of competitors flying the same route often for cheaper.","","","Business Class","","4.0","2.0","2.0","1.0","3.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Akpabio","United Kingdom","2014-11-11","Flew London to Hanoi and Saigon to London both in business. As a counter to some of the negative reviews both flights were excellent. Sure the cabin felt a bit tired and there was no lie flat bed but food and drink were good and plentiful and service both ways particularly the return was incredibly attentive. The entertainment was limited. Outbound we were offered iPads which were far superior to the armrest screens on the return. Nice touches included dedicated business class buses to and from the aircraft. All in all I had an excellent experience. If you go expecting something comparable to one of the five star airlines you may be disappointed but it was good value and will happily travel with them again.","","","Business Class","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Joseph C Durbin","United Kingdom","2014-11-06","We travelled Gatwick to Hanoi Saigon to Gatwick (with a few internal flights in between). The internal flights were short and were acceptable. The long haul flights both ways were terrible. The attendants were miserable and did their job begrudgingly. The food was appalling - both Asian and European. We spent the whole flight hungry with only the offer of a pot noodle or a roll and butter not substantial for a 12 hour flight. We would never use Vietnam Airlines or recommend them to anyone. We have travelled many airlines including the low cost airlines and have never experienced such a poor service.","","","Economy","","","1.0","3.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Zinnia Clark","United Kingdom","2015-05-29","VS400 and VS401. 14th and 24th May 2015. Flew from Heathrow to Dubai overnight and returned on a day flight. Check in for both was swift and easy. Boarding on the way out was a bit of a shock as a stewardess just wandered out and said 'you can get on when you want' to everyone! Much better handled on the way back. The seat was pretty comfortable for the first time ever I actually got a decent amount of sleep on the way out and didn't have any problems with legroom or numb bum even when on the return day flight the people in front fully reclined their seats. Though to be fair I do not like the fixed armrest between seats it makes you feel more enclosed. Service on board was good staff kept busy were friendly and very well turned out a credit to their airline really. Food and drinks were served regularly. I do think the food has declined in quality for the main meals. They were a bit lacklustre and the desserts were just not nice I left mine on both legs. What happened to the Gu pots? They were always of a reliable quality why change a winning formula. Also noticed no daytime amenity pack but to be honest that is no great loss the night time one is still provided and that is the one I find useful. Both flights were more or less on time so really I was quite happy with the amount we paid for the service we got and will be flying Virgin again. Next time will be in economy so hopefully that will also be a positive experience!","","","Premium Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Paul Eveloff","United States","2014-02-21","Outgoing SFO-JFK. Return JFK-SFO. The seating comfort legroom food quality and selection and entertainment on Virgin America has declined over the last year from my personal rating of Very Good to Great to Disappointing at Best and Very Uncomfortable. Seat size and legroom as a standard have declined markedly and steadily. Both of my recent flights on American and United have had better seats more leg room and much better food. The selection of videos and entertainment has decreased. Lastly is the food - it is cheap. The choice of entrees are worse than you can find in a gas station. Regardless of the abysmal conditions currently on VA the people are uniformly very nice and do the best they can. I paid an extra $399 on this trip to upgrade to first class after I boarded the plane and found that I could not turn my shoulders in a standard exit row seat with a seat mate of normal weight and size as am I. A big price to pay just to be able to have room for my laptop. Food was OK but nothing close to the many other first class meals I've had.","","","Economy","","3.0","1.0","4.0","1.0","2.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Culver","United States","2014-02-15","LAX to Dulles October 2013. This was my first trip on Virgin America and I will save the additionally money to fly with them next time. I love being able to order food/drinks on the interactive screen and watch the news as well credit card automatically charged for any expenditures and the information is deleted after the flight hits close to your destination. The seat I had was an aisle one and very comfortable really it seemed like just after we took off it was time to buckle down for landing. The only thing I can find to criticize has nothing to do with Virgin it has to do with Dulles it's quite a trip from the main lobby where Virgin is located to the actual gate involving elevators and a subway train ride.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Lindsay Stinson","Australia","2015-04-14","I'm a VA Gold FF and recently booked a return flight with virgin Australia from Port Hedland to Bali for mid Feb. 2 weeks before we were due to fly out I noticed a comment regarding changes to the Bali flights on a local social media page. People were informing other passengers that were booked the twice weekly VOA flight from PHE-DEN that the schedule had changed. I then logged on to my FF page to see that VA had automatically put me on a flight out 3 hours prior to originally booked and a return flight back to Port Hedland 25 hours earlier than what was originally booked. I had no phone calls or emails to inform me of the change and had subsequently already booked accommodation for these nights in Bali. I called their customer service on the Monday and was told that they decided to cull one of the weekly return flights from PHE-DEN that its their discretion to make schedule changes when they please. They coldly informed me that my only other option aside from flying out 25 hours early was offer me a different return flight on the original day I was booked to return to Oz however that return flight would take 19 hours and 3 different stops to come back to Hedland instead of 2 hours direct. I fly quite regularly and have never dealt with a airline like VA and I will be avoiding using them going forward.","","","Economy","","1.0","2.0","2.0","2.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Liam Moulton","Indonesia","2015-04-10","Flew Adelaide to Denpasar. Overall a good experience and in future I would not hesitate to fly with Virgin Australia again. The cabin crew were polite and friendly food was decent and the free alcoholic drinks was most welcome indeed. My only gripe was there was no entertainment given it was a small plane and 5 hours and 15 minutes is a bit too long to travel without entertainment. Nevertheless compared to Jetstar this airline is impeccable and I would happily pay a premium to fly Virgin over Jetstar in the future.","","","Economy","","8.0","4.0","5.0","5.0","1.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Ron Kuhlmann","United States","2014-11-03","Saigon to Hue and Danang Saigon. Both legs on A321s and the interiors were lovely shades of blue and green and the seating comfort was fine. On the first flight early in the morning they offered a cup of water to each passenger. On the return we each got a bottle of water. Pretty skimpy catering especially for an early morning flight. Crews served water well and that was about it. Price competitive with LCCs and no extra charges. Both flights on time.","","","Economy","","7.0","4.0","4.0","2.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Vivienne Nguyen","Australia","2014-11-03","Flying to VN from MEL was fantastic. It was an 8 hour flight and I was able to sleep comfortably. The food was ok. The entertainment was fantastic although it would have been better if they have added more kids / family movies. The staff service was marvellous and the bathroom toilets were also clean and had no problems. Overall fantastic flight good entertainment and amazing comfort. I highly recommend Vietnam Airlines.","","","Economy","","9.0","3.0","5.0","3.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Redgrove","United Kingdom","2015-05-28","We recently booked Virgin to fly to America as we had a good trip the previous year and we wanted to repeat it. What did we get instead Delta rude air attendants both ways terrible food and altogether not a nice experience. Our verdict was in future we would not book Virgin or Delta. They say you get what you pay for we certainly did not. Shame on you Virgin.","","","Economy","","1.0","4.0","1.0","2.0","5.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Swithenbank","United Kingdom","2015-05-27","VS6 MIA-LHR 1st April. I've flown with Virgin some 10 times and have always been happy with the service they provide. Their inflight entertainment is excellent so many great films to watch - latest releases as well as some classics. Their IFE is one of the main reasons I choose to fly with them again and again. Airline food is airline food but I've never been disappointed with Virgins catering. It's edible tasty and they feed you a few times as well as coming around with drinks and snacks. If you want top cuisine take a cruise across the Atlantic. I've suffered a few blips when flying with them - mainly with IFE but the crew have always been great and their customer service team go out of their way to put wrongs right after travel. What more can you ask for?","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Humphrey","United States","2014-02-12","IAD to SFO on 2/11/14. Friendly courteous and attentive cabin crew and staff at check-in counter. Everything went well. Baggage claim at SFO seemed to take a bit longer than usual.","","","Economy","","10.0","4.0","5.0","0.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Humphrey","United States","2014-01-07","SFO to IAD on 2/6/14. Check-in was quick. Friendly agent at check-in counter. Boarding went quickly. Attentive and friendly cabin crew. Flight arrived early (tail winds). Bags were already in baggage claim by the time we got there from the aircraft. Great experience from start to finish.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Huang","Australia","2015-04-01","Flew with VA on BNE-SYD return for work. Similar to my last experience with VA I find the product to be very average and the attitude of the staff below average. As others have noted the cabin crew tend to be very bubbly and friendly to each other (and to other staff who are travelling for duty or pleasure) however turn this off immediately when responding to customers. I would still prefer to fly Qantas on domestic flights.","","","Economy","","4.0","3.0","1.0","1.0","4.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","W James","Australia","2014-10-31","We did a few flights both domestic and international. The domestic planes are more comfortable than the international! Business class on short trips (1hr) is nice but really not all that different. Save your money. As for international I would not fly economy again if at all. Definitely spend the extra $$ and be comfortable for an almost 9 hr flight (Melb - Saigon). We were flying on Qantas flights on a VA plane. The staff are surly but it's no wonder. The planes are filthy and old and there is no fresh air in the cabin. After 9 hours the cabin reeks and someone vomiting didn't help but no fresh air? First drinks are ok but then on the second round you get Pepsi water or juice. Out of a big bottle. So hygiene? No amenity kits at all- not even an eye mask. Extremely poor food. Now I know why people fly the other airline. With 2 weeks between flights there was no difference in entertainment and choices are very limited.","","","Economy","","3.0","2.0","3.0","2.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Patrick","Australia","2014-10-31","MEL-SGN-CDG and return. We decided to try Vietnam Airlines as they offered Australia to Europe flights at a significantly lower price to other airlines I've used in the past. We got what we paid for and nothing more. Note that Australia and Europe flights aren't timed to connect with each other which means a 16 hour layover in each direction. This worked out well as we were able to exit the airport stay at a nearby hotel and freshen up before the connecting flight while our bags remained in transit. The only problem with this is you need to purchase apply for a visa before leaving MEL which can up to 140 AUD on top of the fare. The MEL-SGN flights on the A330 were fine however the 777-200 on the SGN-CDG leg is looking very tired. The seat back IFE is limited and works in channels rather than on demand. Most of the cabin crew could not speak much English. The food out of MEL and CDG was okay but the food out of SGN was terrible. Would fly with Vietnam Airlines again once they begin 787 flights.","","","Economy","","5.0","2.0","3.0","2.0","2.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Arnold","United Kingdom","2015-05-22","VS9 LHR to JFK 15/9/15. This was my first experience of flying with Virgin Atlantic and I have to say I was very impressed. Every staff member I encountered from check-in through to arrival were incredibly friendly helpful and professional. A special mention to two Virgin Atlantic employees at JFK who got me through Passport control and customs reasonably swiftly as I had an hour and a half to catch my next flight to Toronto. I'm looking forward to my flight home.","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Hume","United States","2015-05-20","I flew from Washington DC to London and was so shocked at how narrow and restrictive the seats on the Airbus 330 were absolutely horrible. I felt squashed and could hardly move. I paid around $1200 for this flight and must say that although I've been traveling this route for decades this is by far the worst and most uncomfortable. Even in so-called 'cattle class' it was an all time low. I am so disappointed in VA I remember them being forerunners when they first started with the video in every seat and I used to love to fly back then mostly out of Gatwick to the States. This is the first time in a while I've been on VA since I've been traveling a lot on Lufthansa to Germany. It is too bad that this 4 seats in Economy to 3 seats in Premium Economy seem to be all about the profit margin. I think I would do without the headset and toothbrush if I could have had another couple of inches in width on my seat. I am 5ft 3 and not fat. Such a disappointment.","","","Economy","","3.0","1.0","3.0","2.0","5.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","B Greenhill","United States","2014-01-07","San Francisco to Fort Lauderdale and back via Los Angeles. 1/25/14 and 2/2/14. Never ever again VA. You can't recline the seats. The arm rest is super uncomfortable since the remote control is on top of it. You don't even get a bag of nuts on a 6 hour flight you have to pay for it which means you need to get you cc out of the overhead compartment but everything is so tight. The airplane kitchen is almost in the tiny bathroom. The stewards have hardly room to manage anything. But they have a rap song to tell you how to put on your seat belt. You have to pay for movies ear phones and no pillow or blanket.","","","Economy","","","1.0","3.0","1.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Goldsmith","United States","2014-01-02","First and last trip on Virgin America. I had flown Virgin Atlantic to London years ago and had a bad experience. Uncomfortable seats no legroom. This time round trip LAX / JFK. Really not good. The worst terminal at LAX. Bad food. Flight was late. Seat terribly uncomfortable. Still No Legroom. Bad TV choices. No free movies you've heard of. On the return flight my seat was broken and didn't recline. Staff was unconcerned. They charge $25 per bag and don't provide a meal - I guess this is common but on Jet Blue they don't charge for a bag and the seats are comfortable. Nothing to recommend this airline except nice lighting and music.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Greg Moore","Australia","2015-03-29","SYD-LAX-BOS return. All good until a delayed codeshare connecting flight. No ownership of the problem by VA even though whole trip purchased through VA. No attempt to hold the flight for 10 or 12 pax who were 15-30 minutes late no access to luggage and no help with accommodation for the 24 hour wait until the next flight. This all in the middle of the night. VA ground staff literally said that it wasn't their problem and that we needed to talk to Delta. 3 trips back and forth between terminals in the middle of the night and finally found out that VA had our bags (but couldn't give them to us because the guy with the key had gone home until 4pm the next day) and Delta gave us a hotel voucher good until mid-day the next day. I extended the hotel at my own expense so that I wasn't sitting at the airport for another 8 hours in dirty clothes bought myself some food and paid for an internet connection to contact home and make arrangements for someone to look after my kids. VA made no attempt to help and coldly refused to help when asked. I've travelled extensively over many years and delays happen. But I've never seen an airline treat its customers with such contempt and disinterest. They turned a minor annoyance into an ordeal through poor ground crew and poorer linkages with codeshare partners. Aside from that the lounge at LAX (Star Alliance) is excellent the flight crew are friendly and attentive and the onboard food and beverage is good. The seats are comfortable and they do a good job of timing lighting changes and service to allow a good sleep and adjusted arrival both ways.","","","Premium Economy","","2.0","5.0","3.0","4.0","4.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Neubacher Manuela","Australia","2015-03-19","I flew from the Gold Coast to Sydney yesterday my flight was meant to leave at 10.05 am. First of all it was late by half an hour after that we all boarded the aircraft that as far as it went. About half an hour later sitting on the aircraft they decided that they had some problem with the wiring we all had to go back to the terminal. At first they said it will only take 15 minutes to fix about 1400 hours we were still at the airport at 1420 hours we finally boarded the aircraft then we had to wait another 20 minutes because they realised the aircraft needed refuelling. Because of all that I missed my connecting flight to Hobart which was the only flight left of the day so no one knew if I had to stay overnight in Sydney until I arrive there so they found a flight to Hobart via Melbourne. Never again I will fly with Virgin again.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Ghemri Asia","Cambodia","2014-10-28","Vietnam airline is one of the cheapest airlines to fly from Paris to Cambodia but the quality is bad. We did an upgrade to premium economy with my kid. The lights and TV entertainment worked the first hour and then it was dark until the end. The staff couldn't do anything as the flight was full. There was no space in the lounge area to benefit from any light. So 10 hours flight with no light to read a book or TV of any kind is a bit much for an adult let alone with the kid. I felt a bit ripped off and I am crossing my fingers really hard for my flight back to Paris in December where I will surely stick to the economy class. The service is basic as is the food.","","","Premium Economy","","4.0","4.0","3.0","3.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","I Stolworthy","United Kingdom","2015-05-18","We were booked to fly on 18/04/15 however we were delayed over 24 hours and found the Virgin staff at Gatwick unhelpful and extremely rude. It would appear that this route is often delayed and it is apparently the norm. If you wish to go to Las Vegas go with British Airways or another airline that is more reliable.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C McGee","United Kingdom","2015-05-18","Flew Atlanta to Manchester last week and although the cabin crew were friendly and the food was reasonable I was really disappointed with the flight. We flew out with KLM who were much better. Leg room on VA was much more limited the seats were rock solid which made for rather a numb backside throughout the 8 hour flight. The IFE was quite good but it was touch screen meaning it was almost impossible to make a selection because the screen was out of sync with the touch. The aircraft was clean and staff were friendly so overall not an awful experience but there is much better available along the same price point as VA.","","","Economy","","3.0","1.0","4.0","3.0","3.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Watson","Australia","2014-01-02","Flew in Sept 2013 from LAX to JFK. My mother and I were very impressed and we felt at home after flying Virgin Australia domestically within Australia. The 2 airlines are very similar. Nice new plane clean interior with mood lighting. Wide selection of food available to purchase at a reasonable price. Nice smooth flight across the country. Whizzed through check-in early morning flight in LA. We love that the planes all have quirky funny names!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Miller","Australia","2015-03-17","PER-SYD and return. A330-200. Inflight entertainment was excellent. Food was generally very good although the roast pork on the SYD-PER sector was dry. Cabin crew a bit abrupt on the SYD-PER leg. One thing I found very irritating was the captain announcing the seatbelt sign for turbulence then the cabin crew to only echo the exact same thing again. I've flown this and the BNE sector on the A330-200 a number of times and 8/10 is the lowest score I have given.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Griffiths","United Kingdom","2014-10-28","Very impressed with level of service Hong Kong to Hanoi Food excellent esp seafood staff friendly and professional. Flight on time out and return. Very good ticket price.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Y Lin","Taiwan","2014-10-28","Flew from Paris to Taipei via SGN. The flight was late leaving CDG without explanation and passengers were still boarding when the scheduled departure time came and went. The flight was an hour and half late getting to SGN and there were several passengers at risk of missing their connecting flight. While the plane was still taxiing on the runway the flight attendants took passengers with urgent connections up to the front for quicker disembarkation but without announcing to the rest of the passengers. Most other passengers began to get up and grab their bags and took the flight attendants over 5 minutes to start telling everyone to remain seated.","","","Economy","","4.0","4.0","2.0","4.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Gee","United Kingdom","2015-05-18","LGW-HAV return. Bad from the start flight was shown as Gate Closed 10 minutes earlier than first advised I had issues at security and when I finally got to the gate way after it was supposed to have closed it was actually still open and no-one had been boarded at all. On the outbound trip we had good customer service with a friendly cabin crew. I found the seats a bit hard and also basic inclusions with other (airlines) economy cabins missing (but noticed you get them in premium economy for some more cash) - eg folding foot rest and movable headrests (it moved horizontally but the wings didn't adjust vertically). I always eat vegetarian on long haul usually you're served first. VA offered me a standard meal didn't seem to realised I'd book vegetarian. I had the misfortune to point it out to them and then was served with the most abysmal substitute for a meal with strong flavours of olives and capers that not everyone vegetarian or not is going to like. Thankfully I'm not veg so I asked for a standard meal staff were very good in trying to located something but only came up the veg option on the regular menu which was of equally abysmal quality and taste. What was worse 10 days later I got the exact same meal on the flight home. When I asked for something else this time the staff were disinterested and bordered on rude. Worst food I've had when flying. Wine was quite nice though. Inflight entertainment same standard but the touch screen takes some mastering (its not sensitive unless done in a certain way) and it's not a good idea to have to thump your screen when someone else's head is behind it most likely trying to sleep. Rack for brochures and personal items was either broken or just didn't close at the sides so any small items put in it just fell out not very secure. Flights themselves were smooth so hats off to the pilots they kept us informed through a long period of turbulence. Check in fine at both ends. Got a comfort pack for the night flight socks we're the thinnest I've ever been given. Because of when I booked didn't have to pay to choose my seats but would put me off (besides the experience) using them next time why should I pay on top of the huge fare for me seat too this should be standard with major airline long haul flights.","","","Economy","","4.0","3.0","3.0","1.0","4.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","N Davis","United Kingdom","2015-05-16","VS027 21/4/15. VS016 5/5/15. I've flown Virgin a number of times since 1988. I have never really rated them and would never have paid more to fly with them. We flew to Orlando 3 weeks ago with Virgin as they were the cheapest when we booked. I had no expectations but I must say they have improved immensely since we flew with them 3 years ago. The aircraft was roomy comfy and clean. The crew were very friendly and the service was excellent. Food was very quick drinks offered numerous times and rubbish collected very promptly. I just hope they keep it up as I'd definitely choose to fly with them again and recommend them to friends and family.","","","Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Batra","United States","2013-12-23","Flight 187 from Newark to San Francisco Dec 20 2013. The aircraft was cold when we boarded and we were told the heating would be turned on once the door was closed and there was nothing they could do in the interim. So we all actually went into our bags and pulled out our jackets to put them on. When I was offered a beverage before takeoff I asked for a hot tea I was told there would be no hot beverages before takeoff. I was offered the lunch menu for our flight however they insisted on serving lunch at 11 am (origin time) which was 8 am at our destination. There was no question or flexibility of serving the meal even an hour later even though it was a 6 hour flight. As is customary a few minutes before the plane began the initial descent for landing there was an announcement to facilitate those who need to go to the restroom or access the overhead bins before the fasten seatbelt light comes on. However immediately after the stewardess made the PA announcement she went into the only first class restroom there was and stayed in there for 20 mins. No one in first class could use the restroom because the fasten seatbelt light was switched on by the time the stewardess came out. She apologized as she walked by us with her make-up bag under her arm. Given I paid $3600 for this first class round-trip to NY I have to confess that for the first time in my experience with Virgin America did I find it to to be an inferior airline to United. Additionally it seems that Virgin America has lost it's ""cool"" factor. Case in point is the new safety video which is stylistically a cross between a badly choreographed low budget broadway musical and a 90's jingle from a supermarket detergent ad.","","","First Class","","1.0","3.0","1.0","3.0","4.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","John Kneijber","Australia","2015-03-17","OOL-SYD-CBR-OOL in February on B737 and ATR72. Nothing but positives to report. Good lounges at both ends priority boarding reasonable seats for domestic business very good food and excellent service from the cabin crew. Food has improved dramatically and drinks always flow freely. The Virgin cabin crew always amaze me. They do their job with enthusiasm are happy to engage with the passengers are very pro-active with customer service and are totally unpretentious. A pleasure to fly with and my preferred carrier.","","","Business Class","","9.0","3.0","5.0","5.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","W Atkinson","Australia","2015-03-04","Flew Perth-Broome on an E-190. Check in was a disgrace the check in crew could not calculate the weight of my bag and charged me an extra $20 for my baggage (which weighed 14kg) . Boarding was somewhat smooth cabin was crowded. Seats were not comfortable. Service was terrible cabin crew were not friendly nor helpful. For a 2.5 hour flight a small sandwich and water. Charged an extra $2.50 for a small can of soft drink. The landing in Broome was terrible. Will never fly with Virgin Australia again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Janet Barker","United Kingdom","2014-10-28","There was no entertainment on the way out on 3rd Oct 10.10am flight Gatwick and on my return on the 17th 10.15pm from Saigon - still no entertainment and I was not the only one where the screens did not work. Please service your equipment over 10 hours with no music or films can be very boring.","","","Economy","","4.0","4.0","4.0","4.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Heather Rogers","United Kingdom","2015-05-13","We flew on flights 063 and 064 to Havana Cuba. Leaving on April 20th and returning 4th May. Priority boarding in both directions and baggage pickup very fast due to being Premier Economy passengers. Cabin crew on both flights were excellent and always available to answer questions. All meals were presented well on china plates real glasses proper cutlery which was a nice touch. Both hubby and myself enjoyed the meals tasty and filling. We have another trip booked n October and look forward to the same service. In our opinion it is worth paying the extra for the upgrade.","","","Premium Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Seth Sipe","United States","2013-12-21","Arrived at SFO from SEA for a connecting flight to Las Vegas. Flight was delayed first one hour then two hours and then 3 hrs. The gate crew kept reassuring that a part was being installed in the plane and it would be ready for loading. The flight was cancelled after 4 hours. I was booked on another flight and not compensated for anything. I had to take the last seat available and missed all my connections for ground transportation to Utah. This is my second and last bad experience with Virgin America.","","","Economy","","1.0","3.0","2.0","0.0","0.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Atkins","Australia","2015-03-04","Flew Los Angeles to Melbourne via Brisbane. The staff from check-in at LAX all the way to the domestic flight were with one or two exceptions distant and unfriendly. Smiles were few and far between and they seemed to do the absolute minimum required. Annoyingly they are chatty and bubbly when talking among themselves but that disposition is not wasted on customers. Aside from that the legroom is fantastic the best I've had on a long- haul flight. Food was pretty mediocre (a salad without dressing cold bun bland chicken) and there were almost no water or juice runs through the cabin (on a 13-hour flight!). Inflight entertainment was also sub-standard compared to Delta and Qantas. The domestic flight was uneventful and on-time.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Coleman","Australia","2014-10-08","SYD-SGN-CDG and LGW-SGN-SYD. Legs to/from Sydney A330. SGN-Europe on 777-200. All flights landed on time. I found the seats comfortable and was able to sleep on most legs. Food was plentiful although not 5-star. Crew attentive. As previously mentioned lounge at SGN very basic. On the return leg the day stay in the Ho Chi Minh hotel is a big bonus. The only real negative which must be addressed by the airline is the very old business class seating on the 777. On my flight from LGW/FRA 3 seats did not recline and as the cabin was full resulted in three (understandably) very disgruntled passengers. It is simply not good enough to pay the large business class premium for a broken seat for 12 hours (and not fair on the crew either who bore the brunt of it).","","","Business Class","","8.0","4.0","4.0","4.0","2.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S McAlpine","United Kingdom","2015-05-13","Glasgow - Orlando in April 2015 with return flight early May. I chose to write this review because so many I have read have suggested a horrible experience. That was not the case for my family and I albeit our flights were only half full both ways which I'm sure helped the experience. First things first though: the cons. After booking our tickets and waiting for seat reservations to open up we found out that to reserve a seat cost money (£25-£35 with the higher cost for extra legroom or an exit row). This seemed scandalous to us especially on a transatlantic flight. However we chose to reserve an exit row at a cost of £210 in total for 3 of us to have the same seats there and back. The only thing I'd say about this is forearmed is forewarned we had not appreciated that was the case when we booked. Would it effect our decision in the future? Probably not because we wanted to fly direct to Orlando rather than via London (or another UK airport). You can of course wait until 24 hours before you fly but then you are a hostage to fortune in terms of where you might be. We chose seats on the upper deck and this is something I would recommend. It's smaller therefore quieter and there are two bathrooms for a cabin that houses no more than 60 so it's easier to access too. I can't fault the staff who were attentive throughout. Food was ok - this is economy - and we got drinks as often as we wanted (which wasn't a great deal but it was never any trouble to staff to accommodate our needs). The in-flight entertainment system was very good with plenty of movies to keep me entertained for an 8-hour flight. All in all I would fly Virgin again based on this experience but it would be in the knowledge that to get a seat I wanted - I much prefer an aisle seat on a long flight - the 'true' cost would be £50-£70 more expensive than the original purchase price and that is something I would take into account when looking at other airlines.","","","Economy","","8.0","3.0","4.0","4.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Edward Smyth","United Kingdom","2015-05-13","Flight DXB-LHR return on A330-300 upper class product. Good experience all round. Friendly FA's and coped well with the demands of my 5 year old son. Reasonable sleeping position when seats fully reclined. As previous reviewers have commented the seating does not lend itself well to flying with companions. You can dine together though the ottoman seat is quite narrow! We enjoyed our trip and would fly Virgin again.","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Ned Hopkins","United States","2013-12-02","SFO-SJD-SFO main cabin going main cabin select return. Both flights left on time and arrived 15-30 minutes early. Flight attendants were friendly and helpful despite grumbling from some passengers on the fully booked flights. The extra legroom in main cabin select was well worth the additional cost.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Jerry Morrison","United States","2013-11-27","This is my first experience with Virgin America and unfortunately it will be my last. Just set up two tickets to LAX from DFW. On one ticket the online system allowed me to select a seat next to the other ticket but as I proceeded to check out it declared I had not selected a seat. On the 4th try the seat selection still did not work and the fare increased another $40+. I called for assistance and was told seat was available and that they handled it. When I asked about the increase in fare they said yes that is the way it works sometimes if you are on the system for 15 minutes the fares can increase. This is not the consumers fault that Virgin's online system did not work properly but they penalize the consumer. DFW is extremely competitive and this cost Virgin two customers.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Medley","Australia","2015-02-24","Recently flew on VA001 and VA002 SYD-LAX-SYD in premium economy and must say that I was very impressed in the level of inflight service by the attentive crew. Seats were most comfortable and sufficient leg room with the IES being truly amazing and certainly scored a 10 out of 10 from me. The food was very good ex SYD however on the return journey ex LAX it was not so enjoyable. I have travelled this route before many times in the past with Qantas but felt that the service on VA was superior in every way and so much more personalised. First time also on the Boeing 777 and I much prefer this aircraft type than the larger alternative. Cannot wait for the upcoming refurbishment of the VA 777 product with new seats and design.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","White John","Australia","2015-02-24","I recently flew Melb-Cairns return. Found myself getting agitated at Virgins baggage policy. I had two items at a total of 14 kgs one being a 2kg fishing rod. The total allowance by virgin for cattle class is 23kgs. Oh no weight does not matter until you exceed the weight limit Virgin do it by the piece. As a result and $70 later to have a 2kg fishing rod deemed a ""piece"" of extra luggage left me flabbergasted. Be aware of this should you be considering Virgin as they are totally inflexible on this - it can make a flight a whole lot more expensive.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Paul Paterson","Australia","2014-10-01","I found the poor reviews on business class flights quite unfounded. We travelled from Sydney to London and found the trip excellent value for money. The service and food was excellent. The seats on the second leg were older style and not the shell style on the first leg but were still comfortable. The seats do not recline to 180 but are close enough that it doesn't matter. I could still sleep on my side and that is key for me. The lounge used in Sydney is Qantas and is great the lounge in Ho Chi Min is average. Compared to other business class seats and lounges yes Vietnam is behind the others however for the price you should compare to premium economy as that is the price you pay. In which case this airline is way ahead for me for value for money.","","","Business Class","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","F Byrne","United Kingdom","2015-05-11","LHR to DUX return. Very full overnight flight going daytime return. Both legs much better than expected. The cabin staff were well turned out cheerful helpful and efficient. Food very good for economy and even though I was at the back of the plane all choices were still available. Wide range of entertainment. Would happily fly with this carrier again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T Nienow","United States","2013-11-15","Main Cabin Select is comfortable and they throw in enough amenities including priority TSA lines to make it worth the extra price. Main Cabin is not a good experience. The seats are really small and close together and they make you pay for everything. The DISH Network TV is free but the programming is very mediocre and on my flight the sound kept going out. They also constantly interrupt your viewing with announcements which get pretty grating when it's pumped directly into your head. Southwest's regular seats are significantly more comfortable than Virgin America's Main Cabin and JetBlue give you free snacks. The flight crew were courteous but there's far too much activity in the cabin with the flight attendants bringing snacks and drinks to passengers on almost a continual basis because everyone can place orders on their TV screens.","","","Economy","","2.0","1.0","4.0","2.0","2.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P Peter","United States","2013-11-15","SF Vegas LA. Two short but great flights in first class. Light delicious snacks extremely comfortable seats and eager to please staff on the ground and in the air. This is how it should be done up front.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Tanmay Bhakta","Australia","2015-02-24","Sydney to Hobart in January 2015. Check in and boarding went quite smoothly but one we got onto the plane we realised that the three of us traveling had to sit in different seats. I had to sit at the back of the plane while the rest of my family were right at the front. The seats were also a bit cramped. But other than that the aircraft was new and very clean the crew were very friendly and promptly brought anything that you requested. They even asked me if I needed water halfway through the flight. So overall I would definitely recommend Virgin Australia for anyone planning to fly with them in the near future.","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C McLuckie","United Kingdom","2015-02-24","Recently flew from Bali to Brisbane and back on Boeing 737-800. Both legs on time and crew were friendly and efficient. The flight was 5.5 hours long and the plane was full on both legs. The biggest drawback is that there are only two toilets at the rear of the aircraft and there seemed to be a permanent queue of people waiting to use them which must have been annoying for anyone seated at the rear of the plane. Be careful when choosing your seats for this flight.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","John Sims","United Kingdom","2014-09-28","Kuala Lumpur to Ho Chi Minh onward to Nha Trang 20th February. After flying constantly with this airline around South Asia their flight timings changed. Ground staff and flight staff give the poorest service of any airline. Safety briefing often stops and is not continued. The airline lounges are of poor quality are dirty and staff are unhelpful. Try and find a better airline.","","","Business Class","","2.0","5.0","1.0","3.0","3.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anders Pedersen","Denmark","2014-09-19","HUI-HAN on 18/9/2014. Flight (Airbus 321) on time. Lounge access in Hue smooth. Check-In only allowed 2 hours before departure at times very annoying. Lounge very conservative and food uninteresting. 2 beers no wines only soft drinks coffee tea milk etc. On board the product is very correct stable but boring and colour-less. Food has not been changed in more than 5 years – only a useless Western snack but nicely decorated and served on china with steel tools. Soft drinks and two beers available. Staff alert. Newspaper given. Seats are spacious comfortable and real business class seats in 2x2 configuration as compared to 3x3 in economy.","","","Business Class","","8.0","5.0","4.0","2.0","1.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Gee","United Kingdom","2015-05-10","LGW-MCO return. Horrible trip both ways uncomfortable seats and when person in front reclines not much better than economy. Food just horrible. Return flight delayed 3 hours food awful one mouthful was enough. Orlando airport a nightmare as the geniuses at BA and Virgin have all flights arriving together. 3 hours to get through immigration is not acceptable after a 9 hour flight. Although travelling outside of school holidays deliberately flight full of badly behaved noisy children horrible experience never again.","","","Premium Economy","","1.0","1.0","3.0","2.0","3.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T Wain","United States","2013-10-29","I was so disappointed. I had a 4 hour flight in a very tight uncomfortable space. The couple behind me had 2 small children that were uncontrollable. They kicked my seat the whole flight and cried the whole trip. The TV wasn't working and I really doubt that headphones would have helped the situation. My flight back was not much better. I was so excited for my trip and had heard great things about Virgin Airlines but I was completely let down.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","4.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Randy Torres","United States","2013-10-18","I flew on flight 720 from Dallas to San Francisco and I had a great experience. The flight attendants were excellent check-in was great and the flight left on time! Satisfied customer.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Gaffney","Australia","2015-02-24","I took V Australia from Melbourne to LAX to NYC in September 2014. The FAs are excellent and the service was first class. Good food IFE and a bar at the back. My only criticism would be the 2x3x2 seat configuration and the fact we had to fly to Sydney for a connecting flight - I am looking forward to the new seats this year.","","","Business Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Grabczewski Artur","New Zealand","2015-02-18","Flying from Brisbane to Auckland. Very late departure. All very poorly handled by the staff. The flight itself less than average. Old and tired looking plane. No music and no TV screen. Could get a tablet for a fee which was not acceptable as this is not a budget airline. Had far better experience with cheaper airlines like Tigerair and Jetstar. Won't fly with them again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Chris Peterson","United Kingdom","2014-09-17","We fly to Saigon twice a year on average for family visits. Things are a lot better with the direct flights from Gatwick. Things are a bit hit and miss - some crews are really good others can be like prison wardens. This crew was good and the drinks and food kept coming. Seats in economy in the Boeing 777s are starting to show their age and the inflight entertainment jammed which meant 12 hours of Emma Thompson and Tom Hanks in the film about Disney being shown three times back to back with it proving impossible to switch the seatback screen off. It was on time. On these flights what you don't need is a crew that serves dinner at top speed misses pre dinner drinks then vanishes to the crew rest area for10 hours which is what happened on the return flight. Best thing is to book the upgrade option to Premium Economy through OptionTown.com. we did that in the past and it's brilliant. Unfortunately we were too late this time.","","","Economy","","7.0","1.0","4.0","5.0","1.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Lawson Frederick","Australia","2014-09-06","I travelled from Melbourne to Ho Chi Minh city and connected with the flight to Gatwick. The cost on this airline was several hundred less than others and I boarded in Melbourne as I could not get the same deal in Adelaide where I live. I have been on several carriers and Vietnam Airlines did a splendid job on the both flights. My only concern was the clarity of the announcements on board and the same at Ho Chi Minh airport. I would travel with them again without hesitation - don't take any notice of negative reviews. I had doubts before leaving Australia but was pleasantly surprised.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","O Ismail","United Kingdom","2015-05-05","25th April 2015 VS43 (3 hour delay) back on 1st May 2015 VS44. I have flow Premium Economy Virgin Atlantic to Las Vegas for the past 10 years - this was the worst experience. Going out was delayed 3 hours - the seating was poor I am 6 foot tall and honestly my knees were in my mouth - shockingly poor leg room - transporting animals this way would be illegal. Coming back the lady in front decided to lean back 10 mins into the flight which is her option but is meant my screen was no more than 12"" from my face - getting out (I was in a bank of 4 - middle not aisle - colleague was aisle) was a nightmare. Sleeping? Forget it - this is my first and last virgin review - never again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Rich Sperduto","United States","2015-05-01","My wife and I took Virgin Atlantic from JFK-LHR last September. We flew business class on an A330-600. While the service was ok the seating configuration wasn't the herringbone layout does not accommodate 2 people traveling together. If I fly on Virgin again it won't be on the Airbus.","","","Business Class","","4.0","2.0","4.0","4.0","2.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","W Huang","United States","2013-10-13","Flew from BOS-SFO-BOS and continue to be impressed it's definitely a cut above the competition. Nice new planes with comfortable leather seats and cool lighting. Crews are always friendly. Good selection of both free satellite TV and pay per view. Also love the online ordering on the seatback TV but wish they stocked just a few more fresh food options (usually you get a choice of a couple of light options such as wraps and salads but wish they would have more substantial choices to choose from). Also the powerports at every seat really makes a difference. One small detail that is easily overlooked but which I greatly appreciate is the Google Maps feature that tracks where your plane is. Unlike other airlines (JetBlue and Frontier) who keep on interrupting the Map View every few seconds with their annoying ads the Virgin version is ad-free.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","L Nichols","United Kingdom","2013-10-10","Flew on their 09.50 service from JFK to Las Vegas on 5th October. This was my first experience of VA and they were brilliant. The flight attendants were friendly helpful and polite. The cabin was pristine and the mood lighting added to the whole ambience of calm. If this is typical of the airline then what a fantastic product and I look forward to flying with them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","H Koh","Australia","2015-02-18","Flow DPS to MEL in Business considering the price paid I would like to say that this was a very uncomfortable flight. The seats only recline a bit this might be ok for short flights but for flights 6 hours plus it becomes quite uncomfortable hard to sleep they also wake you up about one hour before landing. The breakfast is cereal coffee and juice. The service is acceptable but on a night flight you just want to sleep. Conclusion is the price charged is far to high for the features and benefits you are getting. Tip pay a lot less and fly another airline on A330 in a flatbed. That will be my choice the next time. Sorry Virgin still a while to go. On this occasion I would not recommend Virgin Australia.","","","Business Class","","2.0","1.0","4.0","2.0","2.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Greenwood","Australia","2015-02-18","SYD-LST. 737-800. Took ages to check in due to very long queues at normal check in bagdrop and self check in kiosks. Adding to the delay was the fact some of the self check in terminals were out of order and there was a gap in staffing due to what appeared to be a shift rotation with ground staff who were running late. Plane was messy with biscuit crumbs greeting me on my entire row of seats. I had a window seat but it seemed very tight particularly where my leg was closest to the wall and likewise the seating pitch was a lot narrower than a smaller A320 from Jetstar. Menu offerings were less appealing than Jetstar too although unlike Jetstar Virgin kindly served complimentary coffee which was much appreciated.","","","Economy","","6.0","3.0","3.0","4.0","1.0","","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Marcus Brunner","Singapore","2014-09-06","SIN-LGW via SGN. I booked my trip back to UK on Vietnam Airlines because it was around 250GBP cheaper than any other airline expect Jet Airways which had poor layover times. Overall the experience on Vietnam Airlines is average not poor nor great. A lot of people on here have given awful reviews of the airline and some of it is valid. The aircraft are unclean the inflight entertainment is poor and dated the seat is rock solid however this is in context when comparing to 5&4 star airlines which command much higher prices. Given the fact that I was saving 250GBP (30%) I was more than happy to except a slightly lower quality service. Personally rated the food actually above that of a recent Emirates long haul flight I took. The flights were on time and the crew acted in a safe and polite manner. I would recommend this airline if its prices are greater than 20% below others for long haul if they are the same its clear that a more mainstream 4-5 star airline would be the better choice.","","","Economy","","7.0","2.0","3.0","4.0","2.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","McElroy Lawrence","United States","2014-09-01","Always a pleasant experience on Vietnam Airlines. My son and I have flown them from Bangkok to Hanoi and on to Hong Kong. Then from Vientiane to Phnom Penh and on to Ho Chi Minh City. Last year from HCMC to Nha Trang and return. Then this last July from HCMC to Da Nang return and on to Taipei. They even upgraded us on that one for whatever reason. All these flights were reasonably on time courteous staff in flight and on the ground no lost luggage and very clean. Not only would I fly them again I would give them a preference. It's easy to book on- line on their website with lots of pricing choices. One of our favorites.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kevin Tunnicliffe","United Kingdom","2015-04-28","We flew out with Delta and that experience was excellent. The return from ATL to LHR with Virgin was much much less so. The new Upper Class seat is much narrower than the old one and it is therefore difficult to get a decent sleeping position other than on your side with your back to the curve of the seat. Main meal was mediocre and would only have merited 1* but the score was raised by the breakfast which was first class. Cabin crew were cheerful and attentive throughout the flight. Surprised though that the bar was closed all through the flight. Toilets on the A330 were few in number (one dedicated and two shared with Premium Economy) and because there is no centre luggage bin the scrabble for overhead bin space on this full flight was ridiculous. IFE not available until after take off and offering was mediocre compared with airlines like Emirates.","","","Business Class","","6.0","1.0","5.0","4.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Timothy Murray","United Kingdom","2015-04-27","We (3 of us) flew from LHR to Johannesburg on VS601 10th April 11 hour flight and the seats were one of the worst I have sat in. The space was at best cattle class. The rack in front that holds the safety booklet was poking out and was constantly sticking in my knees. I remember speaking to the stewardess asking if something could be done and she just said there all like it and the plane is full unless you want to pay for an upgrade - how I wish I had. The worst long distance seating in the world. Never again will I fly Virgin Atlantic. On the return journey today we decided to upgrade VS604 cost me £800+ for the 3 of us only to get what I consider a reasonable seat. I wouldn't have minded if there were even some sort of apology but at the desks no one was really interested the stewardess offered a meal from economy class.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Emery Robin","United States","2013-09-29","BOS-SFO. Inbound flight was great. Traveling Main Cabin Select was worth the extra money. All entertainment food drinks and baggage was included. I loved the priority security. My one complaint was that on the return flight they turned off the ordering system about 2 hours prior to landing. It really negated the free food and drinks. They did offer a bottle of water though.","","","Economy","","8.0","4.0","3.0","4.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Zachary Ho","Singapore","2013-09-25","VA 752 from LAX to SFO was scheduled to depart at 11.20pm but was delayed because the clouds were below 2000ft which it can't so SFO close the airport. Departure was pushed back to 12.30pm and Virgin did not inform us until we reached the gate. We boarded the plane finally and right back into the delay segment again same problem with SFO. However the captain and the crew was excellent and displayed true professionalism and great service. Captain went about and personally informed passengers of the problem and the FA made jokes which cheered us up. Delays continued as we sat on the tarmac for another 1 hr before we finally took off at 3.20pm. Without the positive attitude from its FA this flight would be miserable but luckily it was not.","","","Economy","","8.0","3.0","5.0","5.0","3.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","H Chandler","Australia","2015-02-12","Re Sydney - Queenstown (NZ) flight February 6: Although having had satisfactory experiences with VA in the past I can only hope this flight was an aberration. Just three flight attendants had to cater for a full 737 so service was almost non-existent. A glass of water was only delivered an hour into the trip and many passengers received no meal service at all. There was no in-flight entertainment and even if it had been available no headsets were provided. Our American traveling companions who are used to poor service rated this trip as having the worst service they had ever experienced. We will never fly this airline again if there is an alternative available. We will also be in contact with Virgin for a refund as we paid a premium price ($1361 for 2) for a rock-bottom budget airline experience.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","McElwain Travis","New Zealand","2015-01-28","Perth-Sydney. Excellent flight. Usually fly Qantas but no more! Pretty expensive flight but similar if not lower price to Qantas. Brand new A330-200 amazing IFE on par with Emirates/Air NZ. Great crew timing only bad if not minor disappointing aspect was the food. A pink Quiche for one!","","","Economy","","10.0","5.0","5.0","3.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jai Lake","Australia","2015-01-28","I travelled from Sydney to Gold Coast return complementary tea coffee water or juice was available. Very comfortable seats in economy and pretty good leg room. The flight was excellent takeoff and landing was very smooth. I very much enjoyed the flight and the crew were very friendly. I will definitely be flying Virgin Australia again. Highly recommended.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Edmunds Peter","United Kingdom","2014-08-07","Return leg Hanoi to LGW 1 Aug 14. Dreading this flight due to the seats on the outward flight so I will deal with this first what a difference this seat was 56A (VNA149) much better support and a foot rest so the gamble is the plane you are flying on. IFE worked but dated and limited due to films on the outward leg (feedback from children). Crew were again very good and attentive and food (why do you get offered a meal at 2 am how about a snack and a decent breakfast) was good although ran out of my choice but the alternative Viet breakfast was excellent. A passenger emergency was handled very well on the flight. All in all I feel for VN they have been let down hugely by the late delivery of the new Boeing 787 and we the customer have suffered. I will gladly look forward to flying them again and if all is well on a new plane with a service that I feel will be up with the likes of SAA and Emirates.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Zirhon Nazir","Indonesia","2014-08-07","SGN-DAD return both legs with well maintained A321. Plane has good legroom but monitors only for safety video after that disappear. For over one hour domestic flight it's still bearable. Only one bottle of mineral water provided I thought I would have received snack refreshment as this is full service carrier and flight is over 1 hour. VN needs to work it out to achieve 4 star level and catch up with its ASEAN peers.","","","Economy","","8.0","4.0","3.0","3.0","2.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Alan Pratt","United Kingdom","2015-04-27","VS021 VS022 LHR-IAD-LHR. A330-300. Good flights on newish aircraft. FAs were attentive and friendly. Food was better than usual but hot breakfast on return flight did not meet expectations. Check in at LHR and IAD both swift and efficient. Seating good until recline used in front of us then very difficult to leave seat. Should recline seats be banned? FE had a good selection of new and older movies.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T L Kirby","United Kingdom","2015-04-19","We travelled to San Francisco from London Heathrow (return). The departing flight was not too bad. We had friendly and helpful stewards with the exception of one who lacked in customer service. It was apparent that she either 1) did not like her line of work or 2) did not like the 'economy class' shift. She was impolite no smiling or thank you just a sour look on her face. During our return flight the cabin crew were abrupt and unfriendly not a smile between them. We was spoken to in an unprofessional manner. When it came to serving supper we was informed that there was not enough of the vegetarian option and that being seated to the rear of the cabin we was at a disadvantage. We had booked our Virgin holiday several months earlier therefore it was disappointing to hear this. We have previously travelled with Virgin and the experience was fine but this experience was not. We felt that the staff lacked customer service.","","","Economy","","4.0","2.0","1.0","3.0","5.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Stephanie White","United States","2013-09-18","Flew JFK to SFO. A small plane six seats wide. Three on either side. Seats were crammed in. I paid extra for an express seat but don't see what value actually received for that other than getting on board second to the last calling. In the front it was terribly warm with little air circulation. The flights were longer than that of a larger plane which I would fly on American Airlines. I was so miserable and so uncomfortable. Would never fly this airline again. Never.","","","Economy","","3.0","1.0","2.0","3.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","L Alexander","United States","2013-08-26","LAX-EWR on 22/6/13 for a red-eye and returned 19/7/13 with an EWR-LAX flight in the late afternoon. Overall Virgin has proved to have better service better planes and an overall better atmosphere than the likes of American Airlines and United when I have flown in the past. Their fee policy wasn't bad compared to other airlines. For the most part at least water and soda were free. The cabin crews had no problem on either flight providing me these at all. From baggage drop-off to disembarkation Virgin provided a quality service. The one caveat I had was having to use the rear-lavatory each flight because the front is reserved for First Class only. Because I paid $30 for Main Cabin Express (it's worth it despite this) I feel it to be a slap in the face to exclusively use the read one when the front is less of a hassle. As far as the seats go they are the most comfortable I have ever sat in for an aircraft. I always had smelly or worn fabric when flying American. Plus I wasn't scrunched up in Economy with Virgin coming from a 6ft guy. All that really mattered to me is that I was able to get free drinks (with no hassle from stewards) my baggage came back in one piece I could actually recline a little and sleep comfortably and I didn't miss my favourite primetime shows while in the air!","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T Adamson","Australia","2015-01-23","I flew VA's business class from Sydney to Melbourne. The service is highly polished and now have some competition for Qantas. After using the enforced priority boarding lane I sat in seat 1A which is a bulkhead seat on their Boeing 737-800 series aircraft. Practically moments after taking my seat I was offered a glass of fresh orange juice or spring water. Followed by a samsung tablet for entertainment which can now be used from gate to gate. After take off a meal was offered along with a choice of drink. The Cabin Supervisor was very well trained polite my drink was never empty and the service is certainly worth the fare.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Tony Hall","Australia","2015-01-21","Denpasar - Brisbane. Business. Boarding started early and departure was punctual. In my view there is an issue about using a 737 with only 8 business seats for 5-6 hour international flight. My seat was wide but had restricted recline. As this was an evening flight I found it acceptable but would not have wanted to be in it for an overnight flight. The service was personal polite and attentive throughout. However I was surprised not to be offered an amenity kit. I asked for one half way through the flight. The first FA I asked did not initially seem to know about it but one was eventually found for me. I was offered a beef main course for dinner but was surprised that the only choice was between that and the economy vegetarian meal. However the meal and wine turned out to be excellent given the size of aircraft. Overall a very pleasant flight.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Davoren","Australia","2014-07-31","Gatwick to HCM. The seats were old and most of the individual lights were missing as was ours. My seat's footrest would not raise fully my wife's would not fully retract so sleep was not a serious option. The entertainment system did not work so we were given ipads. The earphones were not compatible with these so the sound was inaudible. The Business class toilets did not work from the outset so these had been barred from use. My overhead reading light and the hostess call button part of the entertainment system controls did not work as the cord was fractured. Obtaining the hostess was only by walking into the cabin between business and economy. So for 12 hours: No sleep no video with sound no light for reading and no hostess to assist me attending the economy toilet during a period of severe turbulence. Oh and water regularly dripped from the ceiling. The staff were grumpy and never got one food order right. We chose Business Class because we felt that our age we needed some comfort. Big mistake.","","","Business Class","","3.0","1.0","2.0","3.0","1.0","","","0.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Bayona","United Kingdom","2014-07-29","We travelled from London Gatwick to Ho Chi Minh and find that our apprehensions after reading some negative reviews were groundless. We were in economy but the food and beverages kept flowing through the night. The crews may not be eloquent in English but the service can be compared to that of Singapore and Emirates Airlines! They were able to keep our two boys entertained helping them to behave and were very helpful with the bassinet. Looking forward to another great time on our way back to London on August 1!","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Frederick","United States","2015-04-16","Flew business from London Gatwick to Barbados for our semi-annual trip to the luxury Crane Resort. This was our second time flying Virgin and experienced no major issues. There were some minor delays before takeoff but that is to be expected. The food on the flight was no better and no worse than previous airline food that we've experienced although after being spoiled for a week at the Crane resort the food seemed a little bland. Inflight entertainment was great with a decent selection of up to date movies although we usually just sleep the whole way.","","","Business Class","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Boyle Ed","United Kingdom","2015-04-10","All in all the Virgin flight was okay for an economy class fare but we paid extra for the seat which had 3 inches extra leg room and was supposed to be superior in other ways. It was fine in terms of leg room however the seat was so hard that the bones/muscles in my butt still hurt 3 days later! It was so uncomfortable and the flight was circa 9 hours. It was from Gatwick - St Lucia - Gatwick and the seat was 52 window and aisle. Both trips were agony. I am fairly fit as I run quite a lot and my wife rides her horse every day so we are both fit and would regard ourselves as not having any special needs in terms of seating. I will never fly in an airbus 320 again with Virgin. We have flown several times on their 747's and they were comfortable in all respects.","","","Economy","","2.0","1.0","5.0","4.0","5.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Bargas Darlene","United States","2013-08-19","First time on this airline but am very impressed clean customer friendly plane and the crew were very friendly interactive with passengers and let you know they appreciated your business. Flew from Vegas to Frisco then on to Portland OR. At all 3 places there was always a VA staff member to see if they could help or get you something. Had a 2 hour layover in SF and I was in a wheelchair someone came about every 15 to 20 mins to see if I needed to go anywhere or get anything.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Michael Thompson","United States","2013-08-18","Return flight from Los Angeles to Orlando. Checked in very early and upgraded to Main Cabin Select. Upgrade includes a checked bag a free head set and unlimited food drinks and movies on demand onboard. The extra leg space was a God send / see previous review. Flight was not completely full but still slight delay in departure plus a very long drive around LAX to a runway on the other side of the airport. All female inflight staff were efficient but lacked the warmth of the crew on my outbound flight. Capt. came on early to discuss weather issues en route which was greatly appreciated as the flight took a long strange journey to Orlando and arrived about 15 minutes late. The crew on this flight did not make an announcement for last calls before they shut down the ordering system and unlike the first crew at some points gathered in the rear galley to chit chat. Crews on both flights did not tidy up the restrooms which were always in great demand. I highly recommend upgrading to Main Cabin Select especially for cross country flights on Virgin America.","","","Economy","","8.0","4.0","4.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Lusty Colin","Australia","2015-01-19","Took 5 flights with VA during December/January Adelaide-Sydney-Adelaide on 18th Dec. returning on 21st December. Adelaide-Melbourne-Adelaide on 28th December returning on 29th December. Checked in at desk which was a little slow in Adelaide but check in lady very friendly entertainment on board is as mentioned by previous reviewers by downloading an App-I am oldish (64) so don't know what an app is never mind how to download one. So I read a book Flight was on time with complimentary drink and snack with an option to purchase other food items. Return journey similar. Adelaide-Melbourne return was an award flight (using Singapore Airlines points) so only payment was for airport taxes so only cost $A84 for 2 tickets for wife and self. Flight similar to Adelaide -Sydney above only shorter duration. Once again checked in at desk both ends and check in staff ere helpful and friendly. Adelaide- Melbourne one way on January 5th as 1st stage of Adelaide-Melbourne-Beijing flight with Singapore Airlines. Friendly check in lady was able to check my bag all the way through to Beijing and issue Boarding passes for all flights. All in all 5 very good flights with VA albeit short domestic hops. Flights were all on time good cabin crews flight deck announcements and in my case a good book is entertainment enough for short flights. Was able to use VA lounges in Adelaide Sydney and Melbourne with my SQ gold status. Happy to use VA again in future.","","","Economy","","9.0","5.0","5.0","4.0","2.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Holmen","Denmark","2015-01-14","I flew from BNE to ZQN with Virgin Australia. At $355 Australian Dollars it was already a relative expensive ticket for a flight that's only a little over 3 hours long (and booked over 6 months in advance). I even got the lowest fare Economy Lite which meant I had to pay an outrageous fee of $120 at the airport to check in ONE bag! And there was no way to pay it online in advance and BNE airport had no self-service machines to ease the check- in (i.e. long lines). Once on the flight despite it being a 3+ hour international journey there was no complimentary food service. I had to pay about $12 for a sandwich. Another annoyance with Virgin is Velocity their frequent flyer programme. You can sign up for it but not complete the mandatory fields if you live overseas! So you have an inactive useless membership that you can't complete because you can't enter a non- Australian or NZ address. Why is a frequent flyer programme for such a major airline not open to everyone? Especially when they have many international flights. Oh and if you want to use their entertainment system on board the aircraft you have to download an app which is impossible to do without an internet connection. And the Wi-Fi on board doesn't provide internet unless you have the app! So you have to somehow know about this before boarding and download the app beforehand. Completely idiotic. Seats on board were okay and the flight got to the destination on time which is the only positive thing.","","","Economy","","2.0","3.0","4.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","L McEvoy","Ireland","2014-07-29","Had read these reviews beforehand and was incredibly worried about taking a 12 hour journey with this airline but as all multi stop options took 30 hours plus we decided to bite the bullet. Completely exceeded expectations really attentive crew meals were wonderful free instant noodles and sandwiches were a nice amenity toilets were fine planes were fairly modern and entertainment kept us thoroughly entertained. It's obviously not Emirates but I don't know what a lot of the reviewers on this we're expecting. If you have a bit of a delicate derrière I would advise bringing a cushion (I was fine on the way there but after a few days of long bus journeys the way back was a bit of a long sit).","","","Economy","","9.0","3.0","5.0","5.0","5.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Peter Edmunds","United Kingdom","2014-07-27","LGW to SGN VN50 16/7 flight an hour late leaving due to a security alert looking at what happened on the same routing the next day fine by me. Back to the flight IFE worked at every other seat apart from mine unbelievable they tried to fix it without any luck so back to tablet I had with me. Meals were all fine hot and all the selections were available inflight snacks nice treats soft drinks were offered several times and drinks where available throughout. Apart from the worst seat in flying history 13 hours in the next best thing to a park bench is beyond a joke after ramming pillows and blankets at the back of the seat so as to be close to the overhead locker I really say no more I am not looking forward to the return leg. I would like to think this is work in progress and the only reason I couldn't recommend the airline is the cost to health services round the world who will have to pick the bill for damaged backs.","","","Economy","","7.0","1.0","4.0","4.0","3.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Goldstein","United States","2015-04-10","This was a 6 hour trip from San Francisco CA to Newark NJ with no entertainment because the inflight entertainment system did not work at my seat. I asked 2 different flight attendants to restart the unit but they each gave up in one second leaving me with nothing to do or watch for this long trip. The girl sitting in front of me reclined her seat so violently that she knocked the lunch that I had paid for in the airport off the tray and into my lap and the floor. When I demanded that she sit up so I could at least pick it up and dispose of it she complained to the flight attendant that I was keeping her from reclining her seat. I could not order something else to eat because you need the in flight entertainment system to see what is available and order it. Apparently now that there is the in-flight entertainment unit there is no back up in case it doesn't work for some reason.","","","Economy","","3.0","1.0","1.0","1.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Yau","United Kingdom","2015-04-08","It seems that Virgin Atlantic have now decided to 'charge' if you want to choose a seat (unless 24 hours before check in)! I have flown with Virgin Atlantic for many years and as soon as I have booked my flight I can pre- assign myself a seat (not extra legroom which I understand would be reasonable to charge for) but I flew with them last month to Barbados and if I wanted to choose a seat they were charging me £25 each way. This is something I would expect from a budget airline. I think I will start using other airlines (such as Emirates) even if it means I have to change and add on extra hours to my overall flight time. Really disappointed that they have decided to do this as I was just starting to use them for all my travel.","","","Economy","","6.0","4.0","4.0","3.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Smithee","United States","2013-08-18","LAX-SFO: Simple flight made easier by a relaxed crew. Great entertainment system blankets and pillows and a nice flow of a small meal and after-meal snack plus plenty to drink. Flight crew was very attentive from the moment of boarding and remained friendly throughout. Never had a grumpy flight crew with Virgin which cannot be said for other domestic carriers. Really great if you're a fan of the SF Giants on this particular route as they show World Series highlights on the SF Giants channel.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Coupland","United States","2013-08-18","Traveled from Newark to LAX. I don't particularly enjoy flying but was comforted by the soft lighting and happy faces on the attendants. The service was great. The seats were definitely roomier than any other airline that I've been on. Captain's updates timely and comforting. Food - no complaint. Also took Virgin back from LAX 2 weeks later. Same great service seats attendants cleanliness.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Venner","Australia","2015-01-14","Fiji (Nadi) to Sydney 28th December (VA180). Left my daughter and I with the worst opinion we have ever had in regards to airline travel. Lack of cleaning - the back of the seats in front of us had spills / food deposits. There was no inflight entertainment unless you had your own tablet or wanted to pay extra on board. The inflight magazine (some seats missing even this) was well tattered. We had no announcements about the weather / temperature on landing would be or that time adjustments would occur. The meal was dry and we left this offer untouched. I have flown Virgin on domestic runs that have previously given me enough faith to have the confidence to book this flight - never again.","","","Economy","","2.0","3.0","3.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","H Christmas","Australia","2015-01-11","Sydney to Los Angeles and back during December 2014 in economy class. This was my first flight with Virgin Australia and overall I was quite impressed. The flight to Los Angeles ran very smoothly check-in was easy ground and inflight staff were attentive and friendly. The toilets were kept immaculately clean throughout the entire flight. There were three food services - dinner a snack and breakfast - which were all delicious. I found that even in economy there was sufficient legroom and I didn't feel cramped in this aircraft. I really appreciated the little package that we were given with a pen and eye mask inside a clear ziplock bag as I had not brought either of those items with me on the plane. On my return flight to Sydney I really appreciated the early check-in (3pm) that was available at LAX for our 9.50pm flight. As we had arrived at LAX at midday from New York we were able to get lunch check in our baggage and then take a taxi from the airport to do some final sight-seeing and shopping in LA before our flight home. The only issue I had with Virgin Australia was the gate number on our boarding passes was not the actual gate the flight was departing from. This caused some stress and we were in the last group of passengers to board. Luckily we had checked the signage in the airport and were able to get to the actual gate. Apart from this unfortunate mix-up I had no other issues with the flight back to Sydney and would definitely recommend Virgin Australia to anyone travelling this route.","","","Economy","","8.0","5.0","4.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Graham Tilston","United Kingdom","2014-07-17","I flew to Gatwick from Ho Chi Minh City the flight took 13 hours. The whole flight was a nightmare due to a 3 year old child screaming blue murder for the whole of the flight. The stewards and stewardess and parents made no real attempt to deal with problem to the discomfort of everybody in that particular section of the aircraft. Why is it not possible for passengers to seek compensation from the airlines for having to endure a nightmare experience similar to the one I endured along with my fellow passengers?","","","Economy","","1.0","3.0","0.0","4.0","0.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Rob Robertson","Australia","2014-07-08","Flew MED to SGN and return in Business Class. Staff Service Food and Flight were excellent. We have flown Singapore Malaysian and Thai Business class prior to this and the whole experience with Vietnam Airlines was up there with them. We will definitely travel Vietnam Business Class again. Highly Recommended.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Shailes Sarah","United Kingdom","2015-04-08","London Gatwick to Havana and return. Outward flight delayed two and half hours but as a single nervous flier I was very well looked after in the clubhouse. From boarding to arrival in Havana was very well looked after. Cabin stewards were so friendly and thoughtful. Nothing was too much trouble. Very good lunch then a lovely afternoon tea before landing on the outward flight. The return flight was equally good. Have recently flown in BA business there is no comparison. I will certainly fly Virgin again.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Knowles","United Kingdom","2015-04-04","I recently flew Virgin Atlantic for the first time from London Heathrow to Johannesburg (12 hr flight). There was virtually no leg room at all. Jet2 charter flights have more leg room for much shorter journeys. The food was awful. Could not eat any of it. Had to buy something in Johannesburg airport for the return journey. The staff overall were friendly and pleasant except for one air hostess who was very sharp and not helpful. Would not recommend this airline based on this journey. Have flown with Emirates who were much better.","","","Economy","","5.0","3.0","3.0","1.0","4.0","","","4.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Michael Thompson","United States","2013-08-18","Orlando-Los Angeles. I arrived early at the airport plenty of staff on hand and baggage was accepted without a wait. Flight was packed without a single empty seat. Boarding is done by Cabin Special needs and zones and quickly turned into a scrum. The seats while stylish looking are very close together. They are much more narrow than they look. I'm a big guy at 6'2"" 235lbs and just getting into my seat I found it an impossibly small space. With a small personal item under the seat there is zero space. Thankfully during flight I could take it out from under the seat and it was not so bad. The crew for this flight mostly male with a single female serving were on top of their game. The Red inflight system for entertainment and ordering was brilliant. First service is rather awkward traditional front to back then it's all on demand. The food I purchased was a great Pastrami Sandwich. Nothing seemed too much trouble for this crew. They politely advised in advance when they would shut down the ordering service so people could get last requests in. Flight was only a few minutes delayed in departure and landing. Virgins Terminal in LAX is almost exactly as it was when it belonged to TWA and Eastern. Baggage claim was noisy crowded and of limited space. Overall very happy with Virgin America and looking forward to my trip home.","","","Economy","","8.0","3.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Smithee","United States","2013-08-13","LAX-SFO: Simple flight made easier by a relaxed crew. Great entertainment system blankets and pillows and a nice flow of a small meal and after-meal snack plus plenty to drink. Flight crew was very attentive from the moment of boarding and remained friendly throughout. Never had a grumpy flight crew with Virgin which cannot be said for other domestic carriers. Really great if you're a fan of the SF Giants on this particular route as they show World Series highlights on the SF Giants channel.","","","First Class","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Huang","Australia","2015-01-11","Flew with VA from BNE to MEL return for work. It's been two years since my last flight and whilst VA seems to have got its branding and product consistency together the overall feel leaves a lot to be desired. On both flights I felt the service from cabin crew was basic and lacking warmth. This is in stark contrast to their advertising. Free snack/beverage for the flight was welcome but again I felt that they could offer more than a meagre cheese/crackers combination at lunch if they are trying to compete with Qantas for customers. Overall the flights were on time and got me from A to B and back but I feel that the VA experience is still sub-standard and lacks the personality which they seem to want to hang their hat on.","","","Economy","","5.0","4.0","2.0","2.0","1.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Angus","Australia","2015-01-11","Flew Sydney-Abu Dhabi. Flight was pretty bad IFE wasn't working properly seat was a little wet asked for a seat change and they said ""there were no more left"" which was untrue because I saw a pair of empty seats towards the back of the plane. Food was average fish was undercooked and my juice tasted odd. Overall it was pretty bad but from what I can see Virgin is pretty bad at long haul flights. So I probably won't do long haul with them again.","","","Economy","","5.0","3.0","2.0","3.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Carmen Lopez","Australia","2014-07-03","On our way back from our tour through Vietnam on flight VN773 we experienced lots of problems. The entertainment system was not working they changed our seats and when we asked for coffee we were told there were none. Very poor salty breakfast without coffee or tea. Toilet floor full of water and no toilet paper.","","","Economy","","","1.0","2.0","2.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Gerald Perera","Hong Kong","2014-06-23","Flew from HKIA to Hanoi to Paris and back again. The HK to Vietnam routes were decent with newer planes and ample leg room service was also great. On the way to Paris however the planes were older with less leg space and hard as rock seats. To make it worse cabin temperature was increased I have never been warm on a plane before and it made for an uncomfortable 13 hours. Service wasn't the best either there weren't enough menus for everyone. Food was alright. Inflight entertainment system was something to be desired bring movies or books. Basically you get what you pay for a bargain. Will probably fly them again for shorter routes but will stay away from the longer hauls.","","","Economy","","4.0","1.0","3.0","3.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","E Stuehler","Germany","2015-04-01","Flew Zurich-Heathrow-Boston on Feb 28 worst flight of my life. Missed my connecting flight in Heathrow because Virgin Atlantic Staff at Check in were unhelpful and unable to perform a simple job - the women there did not know how to print boarding pass making it impossible for me to catch the flight. Had to wait 9 hours for next flight and did not get any vouchers for lunch or similar instead I was spoken to in a very unfriendly and condescending manner. They also were unable to check my bag through although I showed them the baggage-tracking-number twice (it was checked in in Zurich) and I had to wait for 6 days until it was delivered to me in Boston. Will never fly with that airline again and am already dreading the flight back. Might be alright to fly with them if everything goes smoothly but god help you if you need their so-called customer service.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Tait Steve","United States","2015-03-28","Flew Business from London to Boston. Virgin ClubHouse in LHR is awesome. What a way to start a trip. The flight was on a new 787-9 which is a beautiful aircraft. The inflight crew were superb. Excellent food and drinks and very good IFE but monitors not that large. Not wild about the seat configuration. I was traveling with my husband and no way for two passengers to sit together. The seat itself was odd to say the least. Very narrow and the seat doesn't recline very much or offer any personal storage space. You then have to get up to have the seat convert to a bed. It was comfortable as a bed. We had flown over to Europe on Delta and the Business seat on the A330 was vastly superior to the Virgin seat.","","","Business Class","","6.0","2.0","5.0","5.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Leland Tang","United States","2013-07-21","On a 4 hour flight from DC to Los Angeles there was no complimentary snacks just sodas and water. 2 restrooms served a full plane and there was always a line of 4-5 people. First class had a restroom but no one could use it. Flight attendants were less than compassionate. The monitors in the head rest were not working for 3 of the 4 hour trip. I will never use this airline again!","","","Economy","","","2.0","1.0","1.0","4.0","","","4.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Irene Hernandez","United States","2013-07-17","We flew back from LA to DFW on 7/9/13 and we absolutely loved VA. One of the best flights out of the 10 flights that we flew the prior week. They have music headphones and TV's behind every seat. I am someone that is scared of flying but I felt really at ease when flying Virgin. I would recommend it.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Bree","Australia","2015-01-05","Flew from Melbourne-Adelaide return a few days ago. Just an hour's flight no entertainment going but coming back we were expected to have downloaded their app to access entertainment - no big deal for an hour's flight. We were given water/juice and 2 cookies either way. The FA's were fine the plane a bit grubby but then they don't have time to clean it between flights. My only issue was with check in staff at Adelaide. We were pretty early and I asked if there was an earlier flight we would be happy to go on that I was told ""your booking doesn't allow for changes even if we had spare seats but yours is the first flight to Melbourne anyway"". Not sure why she felt the need to state the former if the latter was all that was needed. Instead it just left a ""bad service"" taste in my mouth that was totally unnecessary. So it was an okay flight but Qantas still wins for better service. For the price though I'd choose Virgin again.","","","Economy","","7.0","4.0","3.0","1.0","1.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Ian Fraser","Australia","2015-01-05","SYD-PER return A330-200. Excellent service all round especially the cabin crew out of SYD the food offered was very acceptable for the 4/5 hour flight drinks were offered before during and after meal service. IFE very good arrived on time going out and ahead of time on return. The service on both flights was exceptional certainly better than our last business class trip with an overseas carrier.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Hay","Australia","2014-06-20","SGN-SYD. This flight was part of an itinerary from Paris to Sydney. Vietnam Airlines offers a free transit program to eligible ticket holders (you need to book it 72 hours beforehand) - which we used and strongly recommend - we had a 14 hour transit between flights - we were met when we got off the plane and our visas were arranged we were then taken to an inner city hotel and had lunch and dinner and a tour of the city and then we were taken back to airport. It was a very pleasant way to spend the day and a nice break between the flights - also there was no extra money to pay and it took care of the hassle of organising a Vietnam visa. The A330-200 flight was half an hour late (all the flights I have taken out of SGN have been late) and was about 40% full in business class which was just as well because we had problems with three seats - entertainment not working necessitating multiple seat changes. Food was acceptable (not as good as the SYD-SGN leg) but the champagne was nice no refills were ever offered but the friendly staff responded quickly to the call button. The seat doesn't go completely horizontal but is pretty comfortable and sleep was possible. Entertainment options were pretty much limited to a reasonable selection of movies and not much else. No priority card given for customs/security at Sydney airport. Overall the flight went quickly and I was comfortable enough. I will fly Vietnam airlines again.","","","Business Class","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Vogt","Germany","2014-06-16","NRT to SGN on A330-200. I had a very enjoyable flight from Tokyo to Ho Chi Minh City. The crew were very friendly and helpful. When using the call button one of the crew members came in just a few seconds. The Japanese Meal was delicious and more than enough. The IFE on the A330 is some ways better than the IFE on the B777 of VNA but also with a small selection - but for the 6-hours-flight it was ok. The seats are comfortable enough for this 6-hour flight during the day (for a night flight it may be not so comfortable though the seats are not lie flat).","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Bez","United Kingdom","2015-03-28","VS603/4 10-22nd March. LHR-CPT return A346 Economy. Fantastic flights have flown with Virgin several times in the past year and their onboard product is very consistent unlike BA. Also the staff are all really friendly and work hard again unlike BA. Food was plentiful and a good choice. Movie and TV choice was fantastic.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Purvey Nigel","United Kingdom","2015-03-19","Gatwick to St Lucia return. This was our first time on the A330 in what I think they call Upper Class 2. Definitely not as comfortable as the Upper Class seats on the 747 and A340-600 aircraft. There seemed to be numerous faults with the seats not converting into beds and VV without manual assistance. Virgin need to improve their Upper Class seats considering those offered by their competitors. They might get away with it across the Atlantic but not travelling East. Food and drink was good and also good service.","","","Business Class","","8.0","3.0","4.0","4.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Wildwooder","United States","2013-07-08","Uncomfortable seats and tardy planes. The economy seats from San Francisco to Anchorage were the worst we have ever encountered in the USA. They only moved slightly in position without actually reclining. My companion found this intolerable and insisted we pay a lot extra to return in first class which was very comfortable. I survived the economy seats only because I had three seats across from the aisle to the window. The outbound fight was over two hours late and arrived in Anchorage at almost three a.m. The return flight was over an hour late. If I have alternatives I would not fly this airline again.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Sullivan","New Zealand","2013-07-03","LAX-NYC return. Check-in a mess and overcrowded at LAX but so is everything. Tried to use the kiosks for checking in but international Mastercard and Visa cards not accepted for baggage or upgrades. Seems odd at JFK separately hauling your bags to a luggage belt after checking in - that's not communicated very well and it's something I haven't seen elsewhere. Flights delayed but nothing too bad. Cabin crew on all a bit sullen/unfriendly seeming but okay when talking to you. In-air food and movie purchases thwarted by international credit card issues. Was told off a little for bringing it up until the food cart came to my row and they could see the issue - charge for remaining choices was waived which was appreciated. Otherwise nice cabin with comfy seats and decent IFE options with directTV and wifi available. Lounge greeter at the Virgin lounge at LAX was really lovely - food options could be a little more filling as the bar is open and a few people seemed to be a little drunk.","","","Economy","","5.0","4.0","2.0","3.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Joseph","Australia","2014-12-31","20 December 2014 DRW-SYD. I found travelling Virgin slightly confusing - it was sort of trying to be a full- service airline but sort of not. For example because I was travelling on the flexi-fare I was given a bread roll which the person next to me had to buy - not sure the bread roll was worth an extra $700. Available refreshments were basic - would have thought that for a 4 hour flight something more substantial would have been available. For IFE you needed your own tablet just as well I had a good book. Plane was on time was full (as expected) but no delays with luggage in Sydney. In flight service was friendly and quick. In exit row a bit tight on the shoulders even though the gent next to me was not that large but the seat was comfortable enough. Overall a slightly underwhelming experience probably not quite enough to tempt me to leave Qantas but a reasonable alternative if no Qantas flight is available.","","","Economy","","6.0","4.0","4.0","2.0","2.0","","","1.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Greenwood","Australia","2014-12-22","Sydney check in and bag drop was very good - no waiting at all. Gate waiting area was spotless however all of the complimentary newspapers appeared long gone. Seat onboard 737-800 was pretty good by the window with several inches legroom in front although the seat was still a bit too narrow. Virgins inflight entertainment app was not available for the flight so I was left to read the inflight magazine which was already worn out despite it only been used for 9 days. Cabin overall needed some cleaning - there were crumbs on my seat from previous flights that could have easily been removed prior to mine and there was a faint smell of vomit hanging in the air throughout the flight. One of the air con vents was missing. Cabin crew was friendly enough but definitely not as well- presented or delivered as an international flight. Complimentary snack was questionable being a tiny capsicum and cheese sandwich which looked to have been made with only 1 slice of bread. Was pleased that the flight arrived in Melbourne ahead of time but waiting for my checked in luggage was almost half the actual flight time.","","","Economy","","5.0","4.0","4.0","2.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Derek Minett","Australia","2014-06-13","Flew from Ho Chi Minh City to Da Nang last week never have I seen such disorganization at the airport. Flight was delayed no less than 3 times and we lost a day of our holiday sitting at the airport. Scores of their flights had gate changes and totally no communication with passengers waiting. Very disappointed with service on the flight. Will never fly with them again.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Keenan-Bokr","Germany","2014-05-29","Flew Business Class FRA-BKK via HCMC. B777 (FRA-SGN) and A321 (SGN-BKK) Positive points flights were all on time crew friendly and welcoming toilets were kept clean. Transfer Counter at SGN very efficient. Negative points for bland tasteless food lacking completely in presentation along with tiny wine glasses. The fantastic cuisine that Vietnam is famous for did not reflect in the catering. The entertainment system wasn't worth watching. Poor selection of films. The seats are not lie flat but I was aware of that beforehand. Did manage to get some rest even though it wasn't the most comfortable of seats. The aircraft interior looks shoddy and needs refurbishing. VN has the potential to become a better airline but they appear to be cutting costs in all the wrong areas. They totally lack the finesse that their competitors in the rest of S.E. Asia offer.","","","Business Class","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Richard Wood","United Kingdom","2015-03-19","Flew LHR-Cape Town-LHR last month. First the good(ish) news. The LHR lounge was comfortable but rather crowded (despite which the upper level was closed). Food and drink good but if they insist on making everything waiter service they could with more staff. (The Cape Town lounge which is not Virgin's own was however a dismal experience). On board the crew were fine. Food average to good apart from an inedible first course (some sort of chicken mousse) to dinner on the return flight and wines were excellent. Now the bad news: the seating. (1) It was very narrow with no room for an armrest on one side. (2) Converting from seat to bed is not done electronically as in all other business class seats I've ever flown on. The operation requires the passenger to get out of the seat (which cannot of course be done with seat belt signs on) so the back of the seat can be folded forward to make the ""mattress"". This cumbersome procedure is a real nuisance especially if (as often happens on long-haul flights) you wish to go from seat to bed and back again more than once. (3) The ""window"" seats give only the most restricted view out of the windows. In fact alternative rows of seats have no window at all (what's more the on-line seating plan doesn't show the position of windows to enable you to choose a seat with a view). The other rows have a window but the seats are so angled (presumably to save space) that you have to look back over your should to get a glimpse of the outside. In all this seating design should never have got off the drawing board and is certainly not worth paying a full business class fare for. Never again.","","","Business Class","","3.0","1.0","3.0","3.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Johnson","United Kingdom","2015-03-19","Flew with VS in Upper Class to and from St Lucia during Feb/Mar 15. Both flights were ok and we shall continue to use VS. The food inflight entertainment bar etc are not important to us our priorities are lounge access frequent flyer miles and onboard space which we are happy to pay a premium for. However we did feel that the Upper Class suite on their A330 aircraft is now smaller in width and length and the aisles are very narrow when compared to the 747 that used to operate to and from St Lucia. Also the manual operation of the seat conversion to the bed appears to be a step backwards. On a positive note though the crisp white duvet and pillow is very welcome!","","","Business Class","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Andrew R Kostelnik","United States","2013-06-30","I fly 2-3 times a year and usually have used other airlines. This time I decided to give Virgin America a try. The flight was from SEA-SFO-LAS and return the same way. All 4 flights were delayed. The first by 2 hours the second by 1.5 the third by 45 minutes and the final 2.5 hours. We were told different reasons each time and none of them matched up with each other. One said weather one said construction another said mechanical problems and even one said they had to find a pilot. Seats are terrible. Crew rude. And yes this happened on each part of our journey. For being my first experience with Virgin America I was more than unimpressed. I will not be flying with them again.","","","Economy","","1.0","1.0","2.0","3.0","4.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Ingham","United Kingdom","2013-06-24","Los Angeles to Las Vegas 15/06 outbound and inbound is 20/06. Poor service despite only having 10 passengers onboard no soft drinks offered only beer wine and water. Staff more interested in talking to colleagues and organising their social life. On checking in for return flight staff unsure what to do were only able to give boarding cards for 1st out of 3 flights. Forgot to give us the luggage tags on check in so this caused no end of trouble with other flights.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Greenwood","Australia","2014-12-22","14-12/2014. Melbourne check in and bag drop was very good - no waiting at all. Seat onboard 737-800 was only just enough in terms of space. Virgins inflight entertainment app was available but the signal was either very weak or too busy because I was unable to connect with my iphone several times and eventually gave up. Cabin was filthy and there was extensive mould and spillage on the seat and particularly the metal joints and was likely made worse by the fact only 1 passenger requested the air conditioning be turned down which made the cabin warmer and more damp. Cabin crew was very gruff and seemed too large to pass down the aisle.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Moen Jon","Australia","2014-12-10","Recently traveled PER-SYD. The trip was pleasant enough however if VA are trying to be ""Australia's favourite airline"" by 2017 they need to try a little harder. The attendants were less than enthusiastic (this was the last flight of the day I suppose). Whilst they do a ""pre-dinner drink"" in Economy and a drink with the meal service Qantas has it all over them in the drinks department. When Virgin collect the trays from dinner they bring only the ""garbage trolley"" - and no other top up drinks Qantas brings drinks with the ""collection"" trolley and that keeps the natives quiet. We saw no crew wandering the aisles after lights out. All in all average. We expected this from Virgin Blue but things should be different for the ""new improved"" Virgin Australia.","","","Economy","","6.0","3.0","2.0","3.0","2.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Hay","France","2014-05-11","SGN-CDG B777-200. Efficient transfer desk at HCMC but very basic lounge with no shower. Disappointed on boarding to see it was a very old plane with recliner seating in 2-3-2 configuration. Flight 80% full. Food very tasty - supper and breakfast served all choices available in spite of being at the back of the cabin. Although disappointed by recliners managed to get about 9 hours sleep (was very tired) - the seats are not flat but they are well padded and quite wide. No drink refills offered but call button answered promptly and requests taken care of. The plane was extremely hot for the first 6 hours of the flight. Very limited collection of new release movies and nothing else on entertainment system.","","","Business Class","","8.0","3.0","4.0","4.0","2.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Hay","France","2014-05-11","SYD-SGN A330. Efficient and friendly check-in at Sydney airport. Qantas lounge a nice place to have breakfast and a drink prior to boarding. Cabin 50% full. Seat is 160 degree pitch capsule and quite comfortable. Food was genuinely tasty and 2 meals served on an eight hour flight. Drinks were offered - nice champagne but glass never refilled without using call button to request. Attendants rarely seen out of meal service times but responded quickly to call button and immediately carried out all requests. In flight entertainment included about 10 new release movies and very little else - don't count on being entertained by this for the whole flight. A note - if you have an extended stop over (and wish to exit the airport) or are transferring to a domestic flight (including Saigon to Hanoi for an international connection) you will need to arrange a visa beforehand there are no visas on arrival and Saigon airport offers little in the way of distractions. Overall this was a pleasant flight and represented very good value for money.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Rogers","United Kingdom","2015-03-17","Flew from LHR to SFO in PE not impressed food not as good as either BA or Air NZ both of which we have travelled recently. Found seat uncomfortable especially when the person in front fully reclines their seat you need to be a contortionist to get out from the window seat. The worst thing from my point of view was that there was no Audio music available due to problems with performing rights issues as some one who always listen to music on a flight I found this disgusting that this had not been sorted out. Virgin could at least given passengers the use of MP3 players or similar turned out being a very boring flight. Would not fly Virgin again unless no one else available.","","","Premium Economy","","4.0","3.0","3.0","3.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Reece","United Kingdom","2015-03-17","We flew LGW-LAS in the upper deck of the refurbished 747. Although it was nearly a full flight the attendants were excellent and provided a very good experience overall. Movies were up to date with a very good selection (Over 70). Flight back was ANU-LGW on A330. again very good service and well worth the extra legroom seats we paid for. Would definitely fly Virgin again on these routes.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","H Ysil","United States","2013-06-21","DCA-SFO-DCA. One of the better cross-country flights that I've taken and added bonus of being non-stop. Boarding is a bit weird-front to back but airplane was new and clean. Young flight attendants were pleasant and a nice change from the surly FAs of the legacy carriers. Direct TV and audio free but movies headphones are extra. I'm a petite person(5 ft) and leg room and leather seat were roomy enough. Yes there is no free snacks but I brought food with me and ordered free drinks from the TV menu. All in all Virgin America is a great cross country airlines and I would fly with them again.","","","Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Elizabeth","United States","2013-06-04","SFO-EWR (round trip) 4/24-4/28. One of the better airlines I've flown for domestic. The seats were more comfortable than the other airlines I have been on (Delta American). Staff were pretty friendly although at times were not as available as I would have liked. The food I would order did come almost instantly which I was very impressed about. Overall nothing to really complain about the flight and airline itself. The only thing was the delay I had but it was made up for in the air and I actually arrived about 20 minutes earlier even with a 30 minute delay.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Miles","Australia","2014-12-10","3 December VA830 SYD-MEL 6 December VA859 MEL-SYD. Boarding at Sydney absolutely chaotic. Was at the gate 10 minutes prior to scheduled boarding time and boarding had already commenced. Further boarding calls were not made with flight number or destination so had to go by the flight status board at the gate - which had a VA flight to Melb at 10am and a Delta flight to Adelaide at 10am needless to say the Delta flight was a glitch. Cabin crew warm and friendly. No issues in having water as well as juice/tea/coffee and a second complimentary snack. Both flights on time. Excellent legroom and recline - very comfortable though on SYD-MEL recline in my seat had a fault and would not stay put! Planes could be much cleaner.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","N Davidson","Australia","2014-12-10","Booked Perth to Geraldton paid for overpriced ticket. Plane was delayed. Finally boarded only to be told we needed to unboard. After another one hour wait in the terminal they found another plane. Reboarded for flight to depart almost 2 hours late. Having just had facial surgery I had made a point of pre selecting a window seat so that my face was not next to another passenger in case it was knocked or bumped. However Virgin had now completed a seat swap from row 2 window (without asking) and I now found myself in the aisle in the very back row. The staff could not have cared less leg room cramped can not comment on food as I didn't eat but assume it offered no saving graces. Virgin I gave you a try but I will be returning to Qantas for all further flights.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Irvine Stephen","New Zealand","2014-05-10","Myself and my family flew Vietnam airlines twice in April 2014 first leg from Singapore to Ho Chi Minh City and return about a week later. The flight from Singapore to Ho Chi Minh City was fine. Nice staff at check in on time and ok meal what you would expect from a 1.5 hr flight. However I can not say the same thing about the return leg. It started at check-in flew an early morning flight around 7am first thing that surprised me was the disorganisation at the check in area! There were 2 Vietnam airlines flights checking in and they had no lines to tell you where to stand for what flight. We lined up and waited after a 20 min wait we finally got to the front of the counter and the next minute it was closed. No word from the check in staff the check in woman just got up and walked away. The rest of the flight went on time and arrived safely in Singapore. I think the biggest thing from this is that Vietnam airlines really need to take a look at their airport customer services in Ho Chi Minh City and if you are going to have staff working at an international airport then a stranded level of English should be the required.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Joy Dickinson","Australia","2014-05-05","On our trip from Melbourne to HMC we were highly impressed with the service and the food etc. Within Vietnam we were very happy with our flights and service. On our return flight from HMC to Australia the service was ok but the food was awful.","","","Economy","","5.0","3.0","4.0","2.0","0.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Liz Hill","United Kingdom","2015-03-17","Flew from Heathrow to Jo'burg in January decided to fly out Premium as a treat as the adverts look so inviting. I have to say it was the most uncomfortable flight of my life nothing like the advert at all. I use to fly to SA a lot in the late 1970s early 80s and looking at the panelling of the plane I think it was the same plane now very tired and run down. There is extra leg room and the seats recline further but that also means the chair in front reclines further on to your lap. Service very good food very average. Maybe the plane in the advert flies to America but certainly not South Africa. We flew direct back from Cape Town economy and I have to say was dreading it. Not too bad as the plane was nearly empty so could spread out. Crew rarely seen only when pushing their trolleys. around food even more average. All very disappointing. Certainly would never fly Virgin again to South Africa. Maybe to America and get lucky and get the plane the plane in the advert.","","","Premium Economy","","3.0","1.0","2.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Sally Hornsby","United Kingdom","2015-03-17","Just had a return flight from LGW to MCO in economy and it was excellent. Was dreading the flights having had the flight from hell with BA from New York and reading the poor Virgin reviews. Both flights were very good (paid for extra legroom on return night flight). Meals were ok nothing fancy but filled a hole drinks were good films very good.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Hesser","United States","2013-05-27","Virgin America does many things well. They are usually on-time boarding is very organized they provide great on-demand in-flight entertainment wifi power/usb ports and generally clean planes. Satellite TV is complimentary but movies are not free and actually quite expensive. However there are areas for improvement. Economy seating is very cramped. On the near 6 hour trip from JFK-SFO my knees were jammed against the seat in front of me. IFE screen was also uncomfortably close to my face with the seat in front of me reclined. If you want more legroom you have to pay extra for ""main cabin select."" Furthermore there are no complimentary snacks. The ""buy on board"" food is not a good value. There is no hot food available for purchase and the sandwiches and salads are small and snacks are overpriced. Flight attendants are sometimes friendly and other times aloof. When I order a beverage from the seatback screen they sometimes completely ignore the request if it is a ""complimentary"" beverage. Yet if I pay for a cocktail it mysteriously shows up much faster. Overall Virgin America is a reliable and stylish carrier with great IFE but for the high prices they are charging the in-flight service could be better.","","","Economy","","5.0","1.0","3.0","1.0","5.0","","","1.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","K Ellwood","United States","2013-05-16","Flew LAX to PHL with Virgin America for first time. Was very pleasantly surprised at how comfortable the flight was. I was not expecting Virgin to be such a great airline to fly with. I came equipped with plenty to entertain myself for these flights and found that I was not checking the time and waiting impatiently for arrival since I was comfortable and there was plenty to hold my attention with TV and WiFi. I always look for most economical flights and am disappointed when Virgin America is not one of them. I will fly Virgin to FT Lauderdale from LA this June and very happy about this. They will be my first choice from now on.","","","Economy","","10.0","5.0","5.0","0.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Chris House","Australia","2014-12-04","KTA-PER - was booked on a Virgin flight meant to be on a B737 however the sector was contracted at the last minute to Alliance Airlines. The aircraft used was old no hot meals or galley and no IFE. The aircraft interior felt like it was from the 1960's era.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","H Wayne","Australia","2014-12-01","Flew SYD-LST and LST-MEL on Virgin and both flights were absolutely fantastic. The LST-MEL was delayed an hour however the staff did an amazing job keeping us all informed on what was happening. The captain told us onboard that it was delayed due to a technical issue. Better to be safe than sorry. Service was very good on this flight. On the SYD-LST flight the cabin crew were excellent. Probably some of the best Virgin cabin crew I've experienced. Flight landed 15 mins early.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","A Nevriana","Indonesia","2014-05-01","I took 2 VN flights (BKK-HAN and HAN-SGN) during the past few days. Flight to HAN: We experienced lots of turbulence during the flight yet the pilot managed to land the plane smoothly. Flight to SGN: it was quite spacious for a domestic flight yet the cabin crew should be more assertive in reprimanding the passengers who didn't obey the flight safety instructions. The in-flight entertainment didn't work but the magazine provided was quite entertaining. Should provide wider selection of in-flight meals.","","","Economy","","7.0","3.0","3.0","2.0","2.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Ralph","United Kingdom","2014-04-28","DAD-HAN-LGW-SGN-DAD: for once the flights were on schedule which is an unusual circumstance for VN. The flights and service were reasonable although the B777 is showing distinct signs of age. The worst aspect of the trip was the awful Bus Class lounge at SGN and the appalling scrum for immigration at HAN. The food on the return trip from LGW was considerably better than for the HAN/LGW sector and they know how to run a Bus Class lounge at LGW maybe VN should send their staff there for training. I chose VN for the sake of convenience but I will certainly look at other options next time. I should add that I would not like to have travelled in the Economy section. The seats looked cramped and I overheard some uncomplimentary remarks while waiting at SGN immigration.","","","Business Class","","5.0","2.0","4.0","3.0","3.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Sara Jessop","United Kingdom","2015-03-17","I have just returned from a holiday in Cuba. I flew with Virgin for the first time. I had booked a package holiday and was surprised to see that I would have to pay £25 to reserve a seat. After already paying £3000 for myself and my husband I did not want to pay another £50 to choose our seats that we had already paid for. Therefore I left it until 24 hours before the flight so I could choose my seats for ""free"". I logged on and was told I could not choose my seats so we had to leave it until we checked in. We ended up on the very last row of the plane. Once on the plane we had 2 alcoholic drinks and then they ran out of drinks. This is really quite bad on a 10 hour day time flight. Then we were given a menu but by the time they got Half way through the plane they had run out of our choice of meal. On the return journey they didn't even have my first choice of drink and by the time they got to our evening meal they only had a choice if water or juice. This is really bad for any flight but especially a long flight. I had always heard good things about Virgin which is why we thought it was worth travelling from Yorkshire to Gatwick for this flight. I think we might have been better off with Thomas Cook from Manchester.","","","Economy","","3.0","2.0","4.0","1.0","4.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Terence Stubbs","United Kingdom","2015-03-09","Barbados to Gatwick 24 February 2015. Terrible Business Class lounge but this is not Virgin's fault as it caters for all airlines. Apart from free drinks it is all very basic and it can be hard to find anywhere to sit. On a positive note the crew were absolutely outstanding and the food was very good. Unfortunately as we were on an Airbus it was obvious that too many Upper Class seats have been squeezed in. The herringbone pattern does not work well as it provides little privacy the seats are very narrow and the fixed screen between the seats mean there is little conversation if you have someone with you. And the tiny bar is a joke. Choose a 747 Jumbo if you can.","","","Business Class","","6.0","2.0","5.0","5.0","4.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Kim Michelle Pendley","United States","2013-05-15","Portland Or to LAX to ORL and it was one of the best economy flights I've taken in the US. The attendants were more than accommodating seats very comfortable and the aircraft was clean and seemed to be larger than other airlines. The flight crew were very nice. I will fly Virgin every chance I get.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Mincy","United States","2013-05-07","LAX to Las Vegas. Flight to Las Vegas delayed 2 hours due to 'mechanical problems'. On the return the flight was delayed 2 hours again. I was told again that it was mechanical problems. I called customer service and was told that the delay was due to weather. Asked if I would be refunded my fare if I decided to drive home because I could not be home as late as my new departure would put me at. I was told no refund but they would agree to waive the $100 cancellation fee. When we landed in LAX and the pilot apologized for the delay and told us that all flights had been delayed that day.","","","Economy","","","4.0","1.0","0.0","4.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Healy","Australia","2014-12-01","BNE-SYD. Mid afternoon flight. 737-800. Aisle seat. Check in was the best thing about the whole experience. The plane was at the gate late boarding therefore late to arrive. Tea was cold when served. Needed to board via Tarmac despite there being a very noisy prop jet getting reading for departure very close by. Cabin crew average. Virgin are a low cost carrier trying to be like Qantas but it isn't working. I'm a regular Qantas flyer and tried Virgin as it was a free flight. Wouldn't go with them again and look forward to returning to Qantas.","","","Economy","","4.0","1.0","2.0","2.0","2.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Mah","Australia","2014-12-01","Decided to give them a go for one of my regular MEL-SYD trips - very disappointed. Paid too much for the fare for poor service. Will stick with Qantas.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Lewis","Hong Kong","2014-04-24","Flew recently between Hanoi - Siem Reap - Hong Kong. Perfectly adequate with newish Airbus A321 aircraft decent legroom and good punctuality. Short trips so no entertainment etc. A snack was served which was basically a sandwich and a dessert; not great. Not much was expected. The cabin crew were fine although a little passive when fellow passengers were clearly ignoring instructions during take-off and landing. My main issue (which would lead me to recommend only with caution) is the number of times our flight times and numbers were changed. We did receive one notification of a schedule change but the flights we actually ended up on did not match the info. provided. Other passengers reported the same issue. Basically don't make onward/connecting plans which rely on accurate timings and flight numbers.","","","Economy","","7.0","4.0","3.0","2.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","O Alex","Netherlands","2014-04-23","I've flown many times domestic with VN and two intercontinental legs. For domestic flights VN is a fairly good option. Interiors look a bit worn and seats are not too comfy but for the 1-2 hr flights it is ok. Another story for the inter continental legs. I've flown in their 777. I can't judge about the technical state of the planes but if their maintenance is done like the cleaning it won't be good at all! The planes are dirty and IFE outdated (personal screens but no AVOD). Little legroom due to huge IFE boxes under most seats and safety checks prior to take off and landing are very poor. The food isn't the best I have had onboard airplanes. If I can avoid this airline in future I will!","","","Economy","","4.0","1.0","2.0","3.0","2.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Stubbs","United Kingdom","2015-03-09","Gatwick to Barbados 12 February 2015. Delighted with fast track and with Virgin's Upper Class lounge offering great food from cheery staff so the journey started well. Then it became even better as the aircraft was a 747 Jumbo which meant there were only 14 Upper Class seats. This was more like Business Class of years ago with ample space to walk around a proper bar attentive and outstanding crew and very acceptable food. Plus our luggage was waiting for us upon arrival. The only downside was the seat design as there was a fixed screen between each seat which effectively prevented any conversation.","","","Business Class","","10.0","3.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Steve Smith","United Kingdom","2015-03-09","LHR-MIA and IAD-LHR all in PE. A busy morning at LHR check-in but staff were there to minimise the queues and I was checked in at an Upper Class desk within 5 mins of arriving. A full cabin on the day flight to Miami. We left on time and a Bloody Mary was mixed at the bar for me (a nice touch) with lunch following drinks all presented on a try with real crockery and cutlery. Plenty of space around me although the old IFE system was used on the ageing 747. We live in a touchscreen digital age now and negotiating screens with a sticking cursor keypad was somewhat archaic and annoying. Crew were pleasant and helpful with regular rounds of water and orange juice (or any other drink if you wanted). We landed 20 mins ahead of schedule and my luggage was one of the first out another reason I like PE. The flight back from Washington was on the new 787 and the difference in seat style and IFE against the 747 was immediately noticeable. Flight was only a third full so I had the window and isle to myself. Dinner served promptly after take off but I wanted a drink first so they put my meal back in the oven and I had it when I wanted it - a more business class level of service from a personable professional team. The IFE touchscreen was great and I stretched out and thoroughly enjoyed the movies snacks and drinks all night long! A full English was served an 90 mins before landing. We arrived an hour early due to strong tailwinds and my bag was out within two mins of me arriving at the belt. I don't mind paying what was nearly double the economy fare when the experience was as good as this. Well done Virgin I'll definitely be back again - just upgrade your seats and IFE on the older aircraft (I really only want to fly on your A330s and 787s from now on) it's the only reason this review isn't 10/10.","","","Premium Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Elizabeth Taratibu","United States","2013-05-06","I thought American and Delta were bad but Virgin America took the winning cup as of May 5th 2013. First flights were delayed for more than 2-hours with no clear explanation no compensation no remorse! I had to wait over an hour for my luggage? VA decided to mix all the luggage for passengers from SFO LAS and Boston! In order to find your luggage one had to go from one carousel to another. No announcements were made as the employees themselves did not know were the bags would be. My husband and I were on 2 different flights I did not leave the airport until 10pm Los Angeles time. For someone that should have arrived at 6pm! My husband's flight arrived at 1.45am for someone that should have arrived at 10:30pm.","","","Economy","","1.0","4.0","2.0","0.0","2.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","D Krank","United States","2013-05-06","We had significant delays on both legs of our round trip. We paid more money for an earlier flight which ended up becoming the last flight out. We flew round trip from Las Vegas to Seattle with stop in San Francisco each time. They would not accommodate us with transfers to another flight. A few of the members of the terminal crew were boldly rude. This doesn't speak for all members as one nice crew member consoled us and apologized for her co-worker's behaviour. We had a very lousy travel experience.","","","Economy","","2.0","4.0","2.0","3.0","4.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Colleen Wilson","Australia","2014-11-20","Flew Brisbane to LA 8/10/14. The food was inedible. The cabin crew were okay. The flight back from LA was much better. The food was edible and the cabin crew were professional and helpful. I'd definitely fly Virgin again if the price was right on the proviso that the flight back was better than our flight out this time. If it's as second rate I'd rethink.","","","Economy","","6.0","5.0","3.0","2.0","2.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Hay","France","2014-11-17","SYD-PER return. I bid $400 for an upgrade in each direction and got both - obviously I paid a bit much - but considering the flights were retailing for $2399 one way I still felt I was getting a bit of a bargain. Sydney airport premium entry is excellent - pull up at the kerb and walk straight into premium check in and premium security screening - so easy and then straight to the lounge. The A330 cabin is a very pleasant comfortable place to spend 4 hours - the seat recline is excellent and would be fine for sleeping although I didn't actually sleep on this short hop. Champagne (Ayala) /beverage selection was excellent and the food was pretty good - I got my first choice each time - the starters were a bit lacklustre (some sort of tuna on chickpeas - virtually tasteless) but the mains were pretty good (lamb cutlets - slightly overcooked but delicious). Service was attentive and friendly - just spot on - these guys definitely know what they're doing and no request was too much. I only just started flying virgin recently and as you can see I've been very impressed - they represent a worthy and competitive alternative to Qantas in every aspect of the experience and I have no hesitation strongly recommending them.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","H Brunt","United Kingdom","2014-04-22","Sunday 20 April 2014 flight VN017 Hanoi to Paris. The main areas where improvement is needed are: (1) cleanliness of toilets (very poor) and ensuring that basic hygiene is maintained such as by providing soap for handwashing (2) seat comfort - there is very little leg room for a 6 ft tall person and a media/entertainment box is installed under every seat cutting the space for feet in half and (3) food quality which was poor my hot meals were served almost cold and the replacement that I asked for was barely lukewarm. Incidentally I had the same problem of finding no soap in the toilet and generally filthy toilets on a flight to Australia in 2002 and nothing really seems to have changed in 12 years. Staff didn't seem to care.","","","Economy","","2.0","2.0","3.0","1.0","3.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Gloria Sheppard","United Kingdom","2014-04-21","LGW to Hanoi on flight VN54 departed 4th April. Returned Saigon to LGW on flight VN51 departed 19th April. Awful airline which I booked despite the very mediocre reviews because of the direct flights from Gatwick. On our outward journey - on a fully laden plane - there ended up with one working WC apparently a ""waste management problem"". Booked Deluxe Economy - wish hadn't bothered - very little difference food (awful) same as economy. Staff on the outbound flight were extremely grumpy and didn't smile. Inward much better. Don't do it book with another airline.","","","Premium Economy","","","3.0","3.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Perman","United Kingdom","2015-03-04","Flew ABZ-LHR-EWR returning JFK-LHR-ABZ. Outward flight with Little Red was as with my previous flights outstanding. The Little Red service exceeds what is expected of a short domestic flight and the crew clearly take pride in delivering the product. Another exemplary flight with the short haul branch. This was my first experience with long-haul Virgin. The outward flight to Newark was comfortable and I found leg room to be sufficient. It was perhaps a bit tight at the shoulders but I was in fairness seated towards the back of the A330's cabin where the cabin begins to narrow. In flight entertainment offered an excellent choice of movies including many that were nominated for Oscars. The crew were polite and friendly not exceptional but gave no cause for complaint. The food (chicken something or other) looked a bit pathetic and the chicken was a bit tough but actually tasted OK otherwise. The sandwich box was a tasty way to round off the flight. Ground staff at all airports went above expectations and were particularly helpful on arrival at Newark. I returned on a 747 from JFK. I had paid extra to select my seat choosing the upstairs economy cabin for the novelty value. Unfortunately my flight was remarkably quiet and they closed the upstairs cabin re-allocating me to the rear of the plane. The ground staff at JFK were not particularly helpful at first in addressing this although eventually offered me an exit row seat which was more than comfortable and although I wasn't offered a window seat (which I would have preferred) the offer to upgrade my seat was certainly welcome compensation. The flight was very lightly loaded and I had very few people around me. The beef stew for dinner was again not particularly appealing to look at but actually tasted very nice. The Gü puddings were absolutely delicious. The IFE broke down and was unusable but we were offered tablet devices and compensation for this - the issue was dealt with well. I managed some sleep on this overnight flight - the complimentary amenities kit helped a lot! I awoke to find I'd missed the breakfast service but the crew had kindly left me a tasty breakfast box without disturbing me which was very thoughtful. As for the final Little Red flight back to Scotland - again excellent. It is clear that the Little Red staff take a great deal of pride in offering what I judge to be the finest short-haul economy product in the skies. The Virgin product is pretty standard and although they promote excellent service certainly for the Economy product it only shows in small areas such as the nice puddings and some little touches here and there. It's certainly not a bad product but not quite the ""rock star"" service that they sell to us. I'd certainly use them again long haul although probably will not be able to with the domestic flights being withdrawn in due course. The Little Red service continue to provide the best short haul flights in the skies and will be sorely missed.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Monkhouse Paul","United Kingdom","2015-03-04","Having flown to New York with Virgin in 2000 and found them to be the best airline I've travelled with thus far I was looking forward to my flight home (if one can look forward to returning from a great holiday). I was offered an upgrade on my seat for $70 as I had been unable to check-in online and was therefore stuck at the back of the aircraft but declined. In retrospect I wish I had because the seat I was in was incredibly uncomfortable and I was on an aisle so was able to stretch out a little unlike the guy next to me. The cabin crew were friendly the inflight entertainment very reasonable but the food was pretty poor to say the least and a lot of options had run out by the time they got to me (which I understand to an extent as I was one of the very last to be served due to my place on the aircraft). It might have been a bit of a blip as I loved them before but I'll certainly be plumping for Delta over Virgin in the future if given the choice.","","","Economy","","5.0","2.0","4.0","2.0","3.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","F Massa","United States","2013-04-22","Flew IAD to LAX in economy. Good seat size wider than other airlines at 19.7 however seat pitch was 31 which is about average. It's slightly different than other airlines in that you have to use the touchscreen to order food or drinks and the FA would come in to your seat with your order. The plane A320 was modern. The IFE system included excellent channels and wide variety of music. Compared to other major carriers like United American and Delta Virgin is superior when it comes to in-flight services.","","","Economy","","9.0","5.0","4.0","3.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Mabley","United States","2013-04-18","LAX-SEA roundtrip. I travel to Seattle on business 3-4 times a year and ever since Virgin America began nonstop service on this route it's been my preferred airline. The service is professional seats are comfortable food and IFE are superior and when things do go wrong the staff are much more forthcoming than Alaska or United.","","","Premium Economy","","10.0","4.0","4.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Swinburne","United States","2014-11-12","In a word appalling. LAX to SYD - we turned back after three hours because the toilets were overflowing into the cabin. Whilst walking around the cabin (in my socks) I inadvertently walked through the 'wet patch' as there was no warning notice or cover put down on the cabin floor. On return to LAX complete chaos as only two ground staff attempted to deal with 300 passengers who needed hotel rooms advice etc - it took hours. The next day was a triumph of disorganization as Virgin Australia staff gave us either misinformation disinformation no information or downright lies about our ongoing flight situation. When we turned back we were informed that it was ""for the safety and security go passengers"" - later it was announced that it was for ""the comfort of the passengers and at no time was the safety of the passengers compromised"". We missed an important day at an expensive conference because of this. I understand that maintenance issues arise from time to time - my complaint is with the VA staff and the way the situation was handled. As for compensation: a robotic ""Guest Relations Co-ordinator"" offered us Velocity points that added insult to injury. I should have listened to more experienced fliers and used Qantas.","","","Premium Economy","","1.0","3.0","1.0","3.0","2.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Williams","Australia","2014-11-11","Flew Business Class from Sydney to LAX and had a very good flight. The FA's in business were very good and I found the seats and bed comfortable. Food was fine but the entertainment system was poor. Will be much better next year with the new seats. Overall probably as good as Qantas minus the A380.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anders Pedersen","Denmark","2014-04-19","HUI-SGN. 17th April 2014 on an Airbus 321. Flight on time. New Business Class lounge at Phu Bai has a very disappointing boring design just a squared room and some industrial snacks plus some drinks. Only advantage is the view to the runway and a printer. The printer didn't work but the staff took the trouble to print out for me at VN counters downstairs. A funny complete nuisance is a compulsory bus drive from gate to aircraft hardly 20 meters. This goes for arrival as well departure and creates a lot superfluous efforts waiting and hassle in an airport where it is rare to see more than one aircraft at a time. The flight was full but service was on par. Newspapers handed out. A cold meal and drinks were offered (inc. 2 kinds of beer). A ring on the bell was addressed within seconds. Service began instantly after seat belts could be loosened and went on until touchdown. For a flight of 70 minutes duration the onboard service went on for 60 minutes quite impressive and better than most other carriers. Full business class seats in 2x2 configuration (compared to 3x3 in economy class). Priority luggage a joke and arrived as the latest but within 15 minutes which is tolerable. Annoying checks of luggage tags when leaving the terminal. The product offers very good value for money as the additional cost of business class travel compared to an economy is very reasonable.","","","Business Class","","8.0","5.0","4.0","4.0","1.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Peta Norman","United Kingdom","2014-04-13","VN51 Saigon to Gatwick 12/04/2014. Old aircraft and very dirty inside - tray table ingrained with dirt ceiling splashed with food food splashed on side wall floor dirty seat pocket had debris inside toilet not cleaned and sink area dirty. Safety video shown before everyone seated and very little safety checking done prior to take-off and landing. One 300ml bottle of water given out on a 13hr flight small orange juice obtained from passing cabin crew but the tray wizzed down the aisle so fast we nearly missed it. It was very hot in the cabin throughout the journey. No bar service prior to supper. Food poor. Two internal flights with this airline were delayed for up to 4 hours.","","","Economy","","2.0","3.0","2.0","1.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Steve Lloyd","United Kingdom","2015-03-04","Virgin Upper Class LHR-HK return. A340-600 in each direction. Only 9 people in Upper Class on the way out busier on the return. Crew good - the problems come from the seat and the Vera entertainment. The latter has a very small screen for this class (compared to say Austrian or Swiss) awful music selection (surprising) and generally feels old. The seating is awkward - shoulder light cannot illuminate the dinner table due to angle seat upright is narrow for anyone with broad shoulders and horizontal sleep impossible for the same reason. Gangways are small. The bar area is not workable with one more person in it. Overall disappointing whilst other airlines have progressed this has not in some time.","","","Business Class","","7.0","2.0","4.0","4.0","2.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Paul Higgins","United Kingdom","2015-03-04","Used Virgin Atlantic twice on one trip. First been London to Tokyo. The plane was ageing and a number (including mine) of inflight entailment systems over worked instead we got old DVD players that run out before the film finished. My seat didn't work and not once stayed in any position apart from upright. Apart from the staff I can't think of anything on that flight that should stay even the food tasted like it'd been used a few times. The second flight was San Francisco to London. The entailment system worked however it was very old compared to the Golf airlines more than me had problems with the seats on the flight.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Jun Fang","China","2013-04-16","From San Francisco to Las Vegas. Flight was very smooth. Served soft drinks. No delay at all. Cabin crew were helpful and hardworking. Nice journey for me. Flying time was only 1hr and 20 mins. Cabin design was very modern.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Ron Kuhlmann","United States","2013-04-01","First experience with VX and I was pleasantly surprised. I only flew between SFO and LAX but the staff and cabin ambience was decidedly different from others and when I needed to change my return the counter staff was delightful. The product is a notch above and the welcomes seemed far more genuine than I have experienced on other US carriers. A good choice.","","","Premium Economy","","10.0","4.0","5.0","0.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Joanne Bartley","Australia","2014-11-11","I returned to Brisbane Australia from America on Virgin Australia VA8 on 7th November 2014 travelling with 2 other friends. We arrived at the airport 4 hours before the flight and immediately booked in together. We did not check our tickets until we had been through customs presuming we would all be seated together. We realised that none of us were seated together and I was seated in another zone. All I could do was let the flight attendant know at the boarding station. She said to let the flight attendant in my section know. I informed her and she basically said the plane was full and there was really nothing she could do. Later she came up and asked where my friends were and I told her and she basically said the plane was full and that was that. To top it off I asked for a vodka and orange and she gave me a very strong tasting drink. She later came and informed me that she had given me gin by mistake and replaced the drink. I was unwell for most of the trip. Not sure whether it was the drink or the food but I felt very uncomfortable for the remainder of the journey.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Bemrose","Australia","2014-11-06","Sydney - Perth. A330 morning service. Near new aircraft. Business class via ""Click to bid"" upgrade. Cabin half full and able to move seats. Service faultless and friendly. Nothing too much trouble. Was hoping for the lunch service - but we got breakfast which I thought was quite late in the morning for - close to 11am. Only disappointment was the entertainment system. Although the screen is larger than economy the range and choices was very limited. I think the Qantas economy entertainment is much better.","","","Business Class","","7.0","5.0","5.0","3.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anders Pedersen","Denmark","2014-04-10","SGN-HUI March 2014. Airbus 320. The pleasure by travelling business compared to economy on domestic is worth the modest additional payment as it allows for very fast check in and fast track: it took me less than 5 minutes in the crowded SGN airport to inscribe luggage check-in be issued lounge access card and pass the security fast lane. For economy typically 20-50 minute queue. The Lounge is darkish and has no shower nor champagne. Otherwise it is old classic and pleasant though resembles a relic from the eighties. The flight to HUI was delayed 2 hours due to a technical problems. The way VN handled this was very professional: I was informed by email on the delay 1 hour and 40 minutes prior to scheduled departure! VN pro-actively contacted me in the VN-business class lounge and informed me clearly. A staff member gave me two fair options: either accept the delay by VN or go with an earlier competing airline. I then decided to change to the competing airline VietjetAir to go on the initially scheduled time. I then accepted a downgrade as VietjetAir do not have business class. Further I would have to leave transit to sort out refund by VN-Airlines and to purchase ticket and check-in with VietjetAir. I decided to take the trouble. There was quite some risk and hassle involved as I was due to pay a hefty prize for overweight and for last Minute purchase to VietjetAir who has no co-operation with VN: I had to leave transit reclaim inscribed luggage re-pack and reshuffle luggage as to comply with VietJetAir strict requirements. The ticket price was negotiated by my VN facilitator to become the same as for the stretch SGN-HUI as for VN airlines in business. I paid at VietjetAir counter and checked in. Later I had to fill forms to reclaim at VN airlines what they owed me. I am all in all impressed it was doable. As for VN it only cost them my lounge access and the staff service. So it turned up to be a win/win situation. The trip SGN to Hue went well and I was seated like a pave getting all six front row seats though further back the flight was packed. Luggage were out when entering the terminal. Two Minutes later I was on the city coach from Airport. On time.","","","Business Class","","8.0","4.0","5.0","3.0","1.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Peter Lewis","United Kingdom","2014-04-07","Bargain of the century-we took Vietnam Airlines from Singapore to Hanoi and have 2 internal flights with them before heading back to Singapore from HCMC. For the price you cannot complain at all-nice new and clean planes (A321) smart friendly staff reasonable food and good choice of drinks. Compared to European airlines (I fly BA a lot shorthaul) there is no comparison-Vietnam win hands down. Business class fares so unbelievably reasonable to.","","","Business Class","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Freeman","United Kingdom","2015-03-04","Travelled Economy LHR-MIA and return in February 2015 on board a 747. Good check-in both sides quick efficient and friendly.No longer supply sparkling wine with a meal. Who on earth is providing their in flight meals it was appalling. Do the management actually try it. I know that to many a £500+ return is not big money but surely it is not beyond their wit to provide the passenger with something edible. The cabin crew were as always delightful. I think we will give them a miss for a while in the hope of some improvement.","","","Economy","","6.0","3.0","5.0","1.0","3.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Nichola Cockrill","United Kingdom","2015-03-04","My husband and I were on our 10th holiday to Jamaica and when asked to fill out the immigration cards we were told by the stewardess that we only needed to fill out one card as we had the same surname (same family) which seemed strange as we usually have 1 card per person. We did as we were told only when we got to immigration in Jamaica we should have filled out one card per person. We then had to fill out 2 new cards along with loads of other passengers who had been told the same information - and then go to the back of the queue which is something you don't need after a 9.5 hour flight I can tell you. Personally I think Virgin staff need to get their act together regarding this issue. Apart from that everything was great - boarding and take off on time.","","","Premium Economy","","7.0","4.0","4.0","3.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Overman","United States","2013-03-21","Very disappointed with Virgin. Our second flight with them and it was not very good. Flight was from LAX to SEA seats did not adjust credit card sliders did not work on TV so we could not purchase food or movie flight attendants were not responsive. Asked for a headset and was told they'd bring one several times and never did. Never said why just didn't come back.","","","Economy","","3.0","2.0","2.0","0.0","3.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Saunders","United States","2013-02-25","The plane was clean and in good condition but on both legs the flight attendants seemed annoyed when you asked them for something. They seemed like they wanted to do the least they could for you and were surprisingly unfriendly. The flight was on time and otherwise smooth.","","","Economy","","5.0","4.0","1.0","2.0","5.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Jones","Australia","2014-11-06","Flew Virgin Australia AKL-MEL-AKL after a hiatus of about four or five years following some bad experiences with them. What I can say is that the flight was perfectly fine for a low cost airline although VA now position themselves at similar costs to full service airlines. The good - the crew on both flights (NZ based crew) were lovely and came through the cabin regularly to offer water. Complimentary tea and coffee was a nicer touch than what they used to offer (nothing for free). Straight to a check in counter at AKL this morning and the lady there was lovely. Both flights left on time and the flight crew gave us clear and helpful updates. Exit row seat purchased at a very reasonable price so happy to have the legroom. The bad - huge queue to check in at MEL due to 3 flights departing at similar times. I was travelling with cabin baggage only but since there was no online check in I was in a queue for close to an hour. I booked the light fare and thought I would like to add baggage. Couldn't be done unless I paid $120 at the airport or booked an entirely new flight. With a 7kg allowance I was fine for a quick trip but the laptop and other things I would have liked to take stayed at home. Some flexibility is desirable. They didn't have the gate number on any of the screens at AKL on departure despite the flight boarding. Advised the ground crew and he didn't care much for my advice. The inflight menu is poor quite frankly. I always eat on planes and am not afraid to hit the user pays menu. I took my own lunch from the airport on the way back to AKL. Just not appealing. All in all I got a cheap flight but for someone marketing themselves as being above a budget airline VA won't be getting me onboard again soon.","","","Economy","","6.0","3.0","4.0","1.0","2.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Dave","Australia","2014-11-03","Flew fully flex economy fare that was very poor value for money. Aircraft SYD-BNE very tired old Virgin Blue coloured 737 toilets filthy bins overflowing. Flight left 25 min late despite boarding on time! 2 passengers arrived 10 min after departure. A lot of flight crew for other VA flights onboard. Flight late to leave and late to destination. Stairs used to unload instead of aerobridge. Entertainment non-existent unless to wi-fi. Snack that came with fare made QF's legendary stinginess look actually good. Drinks limited despite what was in the menu not cold. Cabin crew more interested in appearance and seemed bothered by passengers actually asking for things often ignored call attendant buttons. My second leg just as forgettable if not worse. IMO VA still very much a no frills airline albeit more pricy than before that has flashy advertising. I wil l be certainly avoiding them in the future for cheaper options where I get what I pay for!","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Stephen Upchurch","Saudi Arabia","2014-04-07","Early February I booked two return flights for myself and my wife. Outward leg 13/4/14 Bangkok to Danang via HCMC return 20/4/14 Danang to Bangkok via Hanoi. As of today 7/4/14 various sectors have been re-scheduled four times the last change was a cancellation of the entire Danang to Bangkok flight. We were put on flights to Bangkok via HCMC but this would have meant a 7.5 hour layover in HCMC. Out of sheer frustration I cancelled all the flights and will go elsewhere. This would have been our first flight with VA needless to say it will be the last as VA could not give an adequate explanation for the changes.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","G Thomas","Australia","2014-04-06","VN662 on 1 April from Singapore to Hanoi and VN661 from Hanoi to Singapore on 5 April travelling business class both ways. I have to say the staff were great on both legs always checking and always present. The food was great and served quickly along with refresher towels and plenty of water. The inflight entertainment was circa 1980 however the flight was so short it did not really matter. If there was a disappointment it was the seats. No sooner had we taken off and the person in from reclined their seat and I was flashed back to economy. The seat hit my legs and that was a real disappointment. Look at doing something about that and nobody will have anything to complain about.","","","Business Class","","8.0","2.0","5.0","5.0","1.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Knapman","United Kingdom","2015-03-04","Flew from Manchester to Hong Kong and returned Shanghai to Manchester via Heathrow both ways. The little red service is great quick efficient and perfect for connecting it's a shame this service is being discontinued as even though BA service is fine enough connecting from Terminal 5 is always a nightmare I find terminals 2 and 3 much more comfortable. As for the long haul service I struggle to understand how Virgin can put an ancient A340-300 on a 12 hour long haul route the entertainment was shocking the old Vera Reel system should of been replaced years ago. I could tell they had put there most battle hardened cabin crew on this route obviously to deal with this I have never seen a cabin manager talking to so many passengers mid flight though it must be said she did a great job. Luckily the return flight from Shanghai was on a newer A340-600 and the on demand entertainment was much better. The crew on this flight though were clearly struggling with the majority Chinese passengers and while there were Chinese crew to help there was no communication between the British and Chinese crew. I find the crew on Cathay Emirates Qatar and other long haul airlines to have a much more professional attitude. Overall though the flights were on time comfortable enough for an economy ticket and I would fly Virgin again luckily they are retiring the old A340s because flying on one of them again would be the deal breaker.","","","Economy","","7.0","3.0","3.0","3.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Sejpal Anoop","United Kingdom","2015-03-04","What a disappointment. This was my first time with the airline and trust me though in some ways better than BA I would have rather flown with Delta or US Air. I had to fly to Charlotte for a Funeral and I had to make my reservation at the last minute. All was fine until I wanted to allocate my seating and was unaware that Virgin do charge for allocating seats prior to 24 hour web check in. That was the start of disappointment. I got my seats done 24 hours prior to departure and managed to get 2 seats by the window. When I got into the aircraft Airbus 333 and took my seat I could barely fit in the seat as on one side my partner was sitting near the window and I was rubbing my shoulder with her shoulder for 8 hours and then the Aisle where my other shoulder was bumped by walking passengers and trolleys. Food was ok nothing exceptional and service was ok too. On my return on 14/02/15 flight was empty and my partner was not feeling well at all. I requested the crew for a middle row which there were plenty of them empty for my partner to sleep due to her not being well and despite row 44 to row 48 were totally empty crew had tied the armrest with seat belts advising passenger that the arm rest cannot be pulled up to make a bed. My partner was given a bassinet seat where she had to be cramped in to lie down. As this was an overnight flight as we got nearer to Heathrow I asked one of the crew as to who the seats were RESERVED for as I saw a lady crew writing RESERVED and placing it on the dinner table. The crew replied boldly: IT WAS FOR US. This meant that the crew were allowed to use passenger seats for themselves rather than making the passenger comfortable for a 7hr 15 minute flight. I stopped flying with BA in 2004 and have not flown with them again and the same goes for Virgin Atlantic. No more praises for such an airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Randhawa","United States","2013-02-20","I have been flying the SAN-SFO route for over a year now. Compared to the other options I have VA is the best I have flown. Staff are great the terminal (in SFO) is better than most 5 star hotel lobbies in terms of available eateries cleanliness and overall ambience. I have had a couple late flights into SFO - but that can be chalked up to the ridiculous fog cover during the winter months.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Carol Baer","United States","2013-02-18","We flew from Ft Lauderdale to SFO. Our seats were at the very back and that was fine. We were delighted there was no one in the third seat until I discovered the arm rests between the seats didn't go all the way up. The steward took a look but was totally indifferent. The beverage cart was passed once in a 5 hr flight. The seats were uncomfortable. That was the most miserable flight I have ever taken. First and last on Virgin.","","","Economy","","4.0","1.0","2.0","2.0","2.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Fraser Steve","Australia","2014-11-03","My wife and I travelled on the direct flight from Phuket to Perth on 29 October with Virgin flight VA192 and we have travelled with Virgin before and had no problems. We arrived at the airport 3 hours before departure and were waiting in the departure lounge when we found out that the flight had been delayed because of weather in Perth. Apparently the Captain had decided that there may be a chance of fog and that waiting two hours was the better option. We ended up boarding about 1am in the morning onto a 737-800. It had a little pretend business class up the front which I think had about seating for 12. The business class seats looked very poor for business but my seat of torture was further down the aisle. A wing exit seat no entertainment no recline on the seat and how skinny can they make a seat? We were extremely lucky to have the pleasure of the stewardess tell us of our responsibilities of sitting in an exit seat and yes I know this is a requirement of sitting here but the attitude of the stewardess was appalling. Not friendly and helpful but bossy bordering on rude she appeared to enjoy listening to herself assert her authority. Once we took off it was the usual farce of roping off the business class section and restricting the rest of the entire passenger list to 2 toilets at the rear of the plane. As we approached Perth the flight attendants came down the aisle with the rubbish bags and proceeded to tell everyone to clean up any rubbish under our seat and any from the back of the seats. The complete disregard for customer comfort connecting flights and delays was breathtaking. It goes without saying (like many other passengers) I will never fly with this dreadful airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Waldron","Australia","2014-10-31","Flew from Sydney to Denpasar with Virgin and will never fly with them again. Reason plane was a 737 800 seats extremely uncomfortable no leg room for entertainment we had to watch movies on our phones. This plane is good for 3 hour trips not 6 hour trips.","","","Economy","","3.0","1.0","4.0","4.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B McCanny","United Kingdom","2014-03-21","Flew Deluxe economy Gatwick - Saigon then internally to Danang - Siem Reap - Hanoi and back to Gatwick. Pleasantly surprised having read the reviews as very content with the service glass of bubbly then good wines with ok meals. The entertainment is about the same standard as the older BA planes but best bring a tablet with you if you want more choices. Internal flights are on new A321 airbus plenty of legroom (food not great). Overall for the price and convenience of flying direct to Vietnam would use again.","","","Premium Economy","","9.0","4.0","4.0","3.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","TK Hill","Vietnam","2014-03-19","June 2013 SGN - HAN: Vietnam Airlines saved us from a near disaster. My wife left her Kindle in the seat back pocket only to discover she'd done so in the taxi after leaving the airport. We were to fly to the U.S. two days later. A couple of strategic phone calls by our travel agent friend later we returned to the airport not hopeful at all. Despite 30 minutes to clean the aircraft for its return flight to SGN the ground staff had found the reader and delivered it to lost and found. Nicely done!","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Kapoor","United Kingdom","2015-02-24","Flew Virgin Atlantic to Shanghai end Jan in Upper Class. Aircraft was old Airbus 340-300. Seats looks tired and so did the crew. Entertainment system was terrible - not as good as new VERA on 340-600 planes. Food was average. Return from HK was worse as 340-300 aircraft was even older than one on Shanghai route. Having paid a fortune to travel Upper Class it was disappointing not to be told that old aircraft were going to be used on both routes. Will definitely think twice before flying with Virgin again. I have travelled on this route with them for almost 10 years and this is the worst I've known the airline to be.","","","First Class","","1.0","2.0","2.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Mainwaring","United Kingdom","2015-02-24","Flight Gatwick to Las Vegas VS43. Little disappointed with the presentation of female staff whilst male were very well presented. Comfort of seats were very disappointing along with the fact no blanks were available to us. The movies available were very dated. Food provided satisfactory but half way through the flight they had run out of soft drinks so they said on request but it was clear this was not the case as they were visible on the trolley. Extra leg room was paid for which was provided but they did not inform me when booking to expect a playground at my feet. Width of seating was shocking not being a large person it was a little tight but disappointing that I had to have a person sitting next to me invade my space. Very disappointed to over hear young staff talk about customers on the return flight in the manner they did very unprofessional. Again female staff presentation very poor on the return journey. Very much the same as the outbound journey very uncomfortable journey. Surprised that staff did not check seat belts of customers in the economy cabin but couldn't do enough for upper class and premium. Very poor all round.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","John Humphrey","United States","2013-02-15","SFO-IAD-SFO on 2/6/13 and 2/13/13. Great flights both ways. Early arrivals at both Dulles and SFO. Flight attendants were courteous positive and helpful. Seats were comfortable. Baggage came out on carousel at SFO quicker than I expected or had experienced in the past.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Katz","United States","2013-01-11","SAN-SFO. Admittedly this is an incredibly brief (under 2 hour) flight but everything about Virgin America impressed. Flight was cheap but the experience was better than first class in other airlines. Numerous entertainment options (with excellent satellite reception) comfortable seats very attentive staff and in SFO a terminal almost exclusively for the airline. The most pleasant flying experience in as long as I can recall.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Vagg","Australia","2014-10-31","I was travelling from Nadi to Brisbane on Friday 24th October 2014 flight VA176 in one of their premium economy seats. Not only was this flight delayed 2 hours - the message Virgin sent did not specify the delay time - but the premium economy seats on the B737-800 were actually economy seats with a drop down table in the centre seat. What a difference to flight VA175 5 days earlier where the seats were proper premium economy seats with a delineation between this section and the economy section slightly more leg room and the crew were much better organised. Why use these old planes with inferior seating when one is paying quite a premium for the supposed premium economy seat. This is certainly not satisfactory. In addition something has to be done about the toilet situation as there was a constant queue of people during the entire flight for the toilet situated in the front of the aircraft. Obviously this needs addressing. The crew on VA176 were frazzled and the service not up to the usual Virgin standard. It is not the passenger's problem that the flight is delayed and I think all passengers were well behaved despite the long delay. Virgin are doing themselves a disservice by using these old planes and I for one will not use them again for this leg. I realise these flights originate in New Zealand so perhaps scheduling needs to be addressed due to the curfew in Wellington.","","","Premium Economy","","4.0","2.0","3.0","2.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Madden","United Kingdom","2014-03-18","Flew internal flights in Vietnam: HCM - DaNang. Then DaNang - Hanoi and finally Hanoi - HCM. We paid for the empty seats and upgrade policies through Optiontown - best bargain ever! All flights on time sensible check-in times at airports not the hours waiting about you get in Europe. Cannot recommend highly enough especially for the prices paid.","","","Business Class","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Polhill Prentis","United Kingdom","2014-03-11","I have used them 3 times for the London-Ho Chi Minh City route in the past 6 months in addition to a return flight Ho Chi Minh City-Hong Kong in March 2014 and Ho Chi Minh City-Da Nang in July 2013. Each time the flights were on time the planes of acceptable standard with most in-flight functions working (except one return flight to Gatwick in January 2014 when the in-flight program was not functioning). In my experience the flight staff were courteous and attentive. The food is of equal standard to most other International airlines (slightly disappointing as Vietnamese Cuisine is probably the best in the World). My wife did however experience a problem when she flew from Gatwick to Ho Chi Minh via Frankfurt (technical problem and delays). I have travelled extensively for the past 25 years across the Middle-East and USA and suggest that Vietnam Air are a good option for my requirements. Their luggage allowance is generous and they offer the benefit of a direct service from UK (however check scheduled stop-overs in Germany which appear to be seasonal).","","","Premium Economy","","9.0","3.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Macleod","United Kingdom","2015-02-18","EDI-IAD via LHR. First time with Virgin Atlantic flew 30th January. Flew little red to LHR pleasant flight staff pleasant then Airbus 330 LHR-IAD. Staff great although flight wasn't busy only gripe is that arm rests are fixed although had 3 premium economy seats to myself. IFE great tiger beer decent wine food ok. Return journey much the same but on VA's new 787 Dreamliner. Impressed loved premium economy felt very spacious on the new plane service again good leg room excellent. United you could learn from Virgins service and meaning of premium economy. Only downside is little red connecting flights stop from Edinburgh later this year so will be difficult to keep using Virgin Atlantic without guaranteed connecting flights with baggage right through. Overall very pleasant experience pity they don't fly Glasgow to New York direct.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Tan","United States","2013-01-10","JFK-LAX. Flight delayed by almost 4 hours due to late arrival of the incoming aircraft (due to bad weather). Virgin compensated each passenger with a $50 credit for future travels with Virgin. I was quite impressed as the delay wasn't exactly their fault. I've flown with different domestic airlines and I found that Virgin has the friendliest and most helpful flight attendants. IFE is ahead of other airlines. I also love the cabin ambience and mood lightning. Highly recommended.","","","Economy","","10.0","4.0","4.0","4.0","5.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Leon J Makasjian","United States","2013-01-10","We flew to Fort Lauderdale in December from Los Angeles round-trip. The new A320 aircraft's are very nice although a little small for a 5-6 hour journey. Return flight delayed extensively as staff were shuffling luggage from the aircraft belly to the overhead bins all in the name of aircraft balance and safe takeoff. The ritual lasted over an hour and not called for at all. The staff and attendants seemed cranky. Flights should not be overbooked and luggage balance issues should be solved outside the aircraft. Furthermore attendants and crew should be less cranky on a four star airline.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Marley Stephen","Australia","2014-10-31","Sydney - Perth in Business class. Booked on the A330 service which Virgin has been advertising only to be told of a plane change to a 737. The service and experience cannot be described as business class. You have to hang your own jacket behind the seat. The seat only has limited recline and no foot rest. The front seat reclines right into your space so you can barely get the table out. There is only limited galaxy tablets available so I missed out. No seat power to charge your phone. There was no choice of meal as not enough where loaded and did not receive main meal until 2 and half hours into the trip. There was only one cabin crew to serve and was nowhere to be seen for most of the flight. No tea or coffee service. After paying a full business class fare I would have been better off in economy as effectively it was economy service with a little extra leg room. This is not a business class product.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Sargeant Alan","Australia","2014-10-08","Melbourne to Canberra. Flight delayed in Melbourne because of weather. We were kept informed about the delay. Cabin crew were friendly and managed to provide a light snack on this short flight. Both Cabin and toilet were clean. Helpful check in staff who gave me the seat I wanted. No problems with a slightly overweight bag (problem coming from International Business to Domestic Economy as far as weight is concerned). Flight slightly late in landing (because of late departure but this was beyond the control of the Airline).","","","Economy","","9.0","4.0","5.0","2.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Hillier","Australia","2014-03-03","SYD-HCM-Hanoi on 22 Feb Hanoi-HCM-SYD on 26 Feb. Not the best certainly not the worst. Value for money fare. Inflight entertainment probably the worst point except HCM-SYD on return on a new/refurb A330 which was a bit more like it. Service absolutely fine food more than palatable bit stingy on the drinks but always available when asked for extra water. Transfers at HCM a bit frantic but bearable.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Lynn Ward","United Kingdom","2014-03-03","How pleasantly surprised I was flew London to Ho Chi Minh Ho Chi Minh to Da Nang Da Nang to Siem Reap Siem Reap to Hanoi and Hanoi to London. All excellent on time excellent service comfort and value. The prop plane used to fly to Siem Reap was a delight. Would not hesitate to use again easily comparable to its competitors.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Morrison","United Kingdom","2015-02-18","Virgin Cape Town to LHR UpperClass Disappointment. My wife and I spent 3 weeks in Jan travelling around S/Africa and Mauritius for my 50th. Our first leg from LHR to Jo'Berg was in premium economy which was comfortable enough but the plane was just a little tired and where had all those lovely girls off the TV ad gone ? Anyway we completed our travels and were looking forward to a great trip back especially me as I'd upgraded us to upperclass when I'd first booked so it was going to be a lovely surprise for my wife. Having travelled with Virgin years previously in their prime I was expecting something pretty lush. Alas yet another 'tired old donkey put out to graze'. Don't get me wrong it was certainly a step up from premium and the staff were excellent but it certainly didn't warrant the prices being charged (luckily I'd picked them up 11 months previously at almost the same rate as premium so it wasn't such a loss) and it burst the balloon quite a bit. The audio/video system needed a little bit of a makeover too. However the biggest disappointment was the food. I have eaten better quality food on budget airlines within Europe it was terrible especially for upperclass I even politely rejected the breakfast run (In fact it was only a slight improvement on Air Mauritius which was absolutely appalling). I will travel with Virgin again only simply due to the amount of air miles I have amassed for upgrades but I'll make sure I've got my Ipad full of music & movies and a few bags of crisps to eat. For me Cathay still has the edge.","","","Business Class","","6.0","4.0","5.0","1.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Durrant Trevor","United Kingdom","2015-02-12","Upper / Business class London Gatwick to Orlando. From check in to your seat on the aircraft brilliant treated like a celebrity that's what you pay for. From an English breakfast as much to eat and drink as you like the shoe cleaning - nice idea along with a pair of jazzy socks. On boarding seat 12k the wife seated opposite on the other side of the bar didn't matter as we could see each outer across the aisle. 9 hours and 15 min flight time seemed to go quite quickly. Bit of a wait for baggage at the carousel 8a 20 minutes but that didn't matter. However the journey home was a different matter! Upper class check in ok. Customs no preferred lane then to the lounge using deltas lounge hot food is a no-no apart from some soup and nibbles. Virgin rep escort to the gate to board nice touch so you don't get lost! same seat 12k wife now seated in the seat beside me. very enjoyable dinner now time for lights out seat converted into a lovely comfy flat bed sleep suit on time yo enjoy a few hours sleep or not! The amount of noise in the cabin was unbelievable from the cabin crew laughing in the galley to the constant clicking of the cabinet handles in the galley and on the on the bar cabinet every five minutes drove me nuts only managing about an hours sleep not the idea I had in mind as we had a four hour drive when we landed. Flat bed idea is great but choose a seat further away from the bar so you can enjoy a decent nights sleep which I thought was what you were paying for! Pre-ordered English breakfast nicely presented such a shame it was served on a cold plate! Apart from being tired it was an experience that could have been a lot better.","","","Business Class","","4.0","4.0","4.0","4.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Shampa Banerjee","United States","2013-01-07","Flew from SFO to Orlando with family including my disabled parents. Crew on flight from SFO to Orlando were excellent. However I was very disappointed with the entertainment options were very narrow and you had to buy everything false advertisement when they say you can watch Youtube. You can't they only have a very select videos and you have to buy every film you want to watch. On return from Orlando the crew were rude. Expected to pay for blankets however they didn't come to ask if we wanted to buy them or not.","","","Economy","","2.0","4.0","2.0","0.0","2.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Steve Berez","United States","2013-01-02","New York (JFK) to Vegas. Best airline I've flown on (domestic or international). Very comfortable seats. Onboard has a nice modern look to it. Great entertainment system. You can order your snacks on a screen in front of you. You can pull out your laptop pay for satellite Internet (which works) and be connected the whole flight. Overall a fantastic airline.","","","Economy","","10.0","5.0","4.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Paul Creamer","United Kingdom","2014-10-08","We travelled business class from Perth to Brisbane and return. The outward trip was very good but the return trip was premium economy and not business for which we had paid. The seat in front came back into your space your own seat would only go back a few inches there was no foot rest. There was no TV only a portable ipad so you could not watch it whilst eating as it had to sit on your table and there were only ear plugs to listen with not ear phones. Virgin are conning people by describing this as business class and should downgrade it to premium economy and charge accordingly. Australians should make more of a noise and stop this airline from conning people!","","","Business Class","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","David Mogford","Australia","2014-02-28","I had never flown with Vietnam Airlines however after my recent trip from Hanoi to Kuala Lumpur my opinion has changed. It was a comfortable flight with very nice staff and good quality food seats were comfortable.","","","Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Braun","Austria","2014-02-26","SIN-SGN in Business on A321. Excellent 2 hour flight on time departure and early arrival. New airbus 321 with comfortable and spacious business class seats in a 2x2 configuration. The whole trip was vastly superior to European carriers on short haul flights with a generous and tasty choice of hot meal welcome drink and hot towels. An extra bus to the terminal (apron parking) for business class passengers upon arrival. Speedy and easy immigration in Ho Chi Minh and the luggage on the belt before we got there.","","","Business Class","","9.0","5.0","3.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Vaughan","United Kingdom","2015-02-12","Friday 30th January. Flew Barbados to Manchester on refurbished 747. Superb cabin and leather seats with lots of leg room in Economy class. Very good staff and food lovely and hot!. Nice breaky just before landing. Good choice of entertainment and a selection on newspapers to read. Nice comfy pillow and blanket and goody bag with socks eye protectors toothbrush and toothpaste and ear plugs that worked. Very enjoyable.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Elijah Cole","United States","2012-12-23","Flew ORD-SFO-LAX going out LAX-SFO-ORD going back. Longest layover was 3 hours. Seats were very comfortable on an A330 very nice retro look to the plane. Excellent customer service good value for the money. Both on the ground and on the plane VA staff friendly and helpful. Would definitely fly again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Alama","United States","2012-12-14","San Francisco to Washington DC in main cabin select Row 5 and back on same route 5 days later. The Red touch screen is far advanced over other US airlines. The ability to open a tab for meals snacks and entertainment selections make Virgin in a century beyond their domestic competitors. The service was excellent and on time departures and arrivals made the trip even better.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Alex Taberner","Australia","2014-10-05","SYD-LAX-SYD in Y. Just swapped over to Velocity from QFF so was my first time flying VA to the USA which I do once a year. The 777-300 is a very comfortable aircraft and the 3x3x3 layout is very much appreciated compared to some airlines who squish 10 across on the same aircraft. The cabin was nice and spacious mood lighting adding to the comfort. Cabin crew were fantastic on both legs - all had huge smiles very helpful and cheery and genuinely looked like they cared. In this respect they're better than Qantas. Where they fall down is in the food and IFE. Dinner was nothing spectacular and breakfast options were limited. IFE was worst I've experienced on any long haul airline. There were probably only around 40 or so movies many of which were either kids or foreign language. The few TV series also only featured two or three episodes. QF's IFE is one of the best. I would fly Virgin Australia again.","","","Economy","","8.0","4.0","5.0","3.0","2.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Young","Australia","2014-10-05","Having recently flown BNE-PER on Virgin Australia and loving it we treated ourselves Business BNE-MEL return as we normally only fly economy on a route this short. Flight down was great with a personable and helpful crew member looking after the small business class 737 cabin and we really enjoyed the flight. Wine was great and the snack was fine. On the way back the flight was delayed for two hours as two staff didn't turn up for work causing confusion in the lounge and the gate. We had to rush to the plane as the board changed from delayed to flight closed given this rush when on board I asked to use the bathroom and was told ""No"". When seated I was offered water my wife asked for water but got none but she got wine when in the air. The crew member was surly and we only saw her once after take off. I didn't get offered wine. I asked for a food ingredient list as Virgin Australia don't do domestic special meals and was told there wasn't one and it was ""too bad"" so nothing to eat for me as well. The only consolation was I saw the crew member who was roughly treating meals dropped several meals in the galley from the oven so only one person got their choice in any case. It was as poor a business class flight as we can recall particularly for me with a glass of water and a scowl my memories of the trip home. The crew member did not want to be on board and we felt was punishing us for being there.","","","Business Class","","3.0","2.0","2.0","1.0","2.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","William McDonald","United Kingdom","2014-02-05","Flew Gatwick to Hanoi outwards and Saigon to Gatwick inwards. We were pleasantly surprised having read a number of adverse reviews. Outward flight was slightly delayed for 1 hour on the outward flight due to congestion we were kept informed. We travelled premier economy and this proved very good value for money. Inflight staff were friendly helpful and competent. Some were not English speakers but they understood the principle of customer car. In flight special meals were provided and in flight food was excellent. I'd be happy to recommend Vietnam airlines for flying direct to and from Gatwick to Vietnam. Internal flights with this airline in Vietnam were also good and punctual.","","","Premium Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Clancy","Australia","2014-02-03","I missed a connecting flight en route MEL-SYD to HCM. Qantas domestic flight was over an hour late departing Melb so missed VN air flight to HCM from Sydney. Qantas/Vietnam Airlines offered to fly me back to MEL and start journey again tomorrow or to fly on elsewhere. I chose to fly to Singapore where they put me up and next day flew on to HCM with Jetstar. My only extra cost was for meals and arriving a day late. On return flight HCM-MEL you fly overnight and they crank the heat way up on plane. It's like an 8 hour sauna. Even my wife (Vietnamese) was burning up it was so hot last time. I asked 5 times to lower the heat. They lowered it to 25 degrees (still too hot) and after that ignored me and never responded to calls.","","","Economy","","","1.0","2.0","3.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Anna Hordejuk","United States","2015-01-28","Not nearly as bad as I would have thought given those reviews written here. Travelled from LHR to JFK on Jan 24th in Economy. First of all - heard they have an excellent newspaper selection - and found that to be true. Also heard they have very cramped seating in economy - and also found that to be true. But on the positive note - there were plenty of extra seats available so people could move around and switch places. As for the famously bad food - I opted for veggie option out of fear and wasn't disappointed. The only thing was the small portions - everything was tiny. The entertainment system was all right but mostly commercial Hollywood films on rotation. As to the famously unsmiling stewardess - some of them did smile making up for those who did not. Lots of drinks were served with juice and water on constant rotation. Landed safely and on time.","","","Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J De Silva","United States","2015-01-28","Flew from Delhi - London - New York and it was a big disappointment. I flew the airline years ago back in it's early (no doubt) glory days. Today's service is a far cry from what it once was. Today's plane was old the in- flight service below standard and the on-time take-off/arrival non-existent. As bad as the Delta flight was going to India as it was 90 minutes late to depart and arrive in Paris for the connection the plane was newer and therefore the entertainment much better as were the attendants.","","","Economy","","3.0","2.0","2.0","2.0","2.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Fordham","United States","2012-11-29","The only way you could enjoy flying this airline is in the few first class seats. Regular seats are miserable and with three seats across terribly inconvenient for bathroom breaks. Only two bathroom locations - one in front for first class only and one in back for everyone else. When first class is ""fed"" the entire plane fills with the smell of their food and the only food everyone else can get is overpriced and unhealthy. The most miserable flight I've ever taken. I will not be a repeat customer.","","","Economy","","3.0","1.0","4.0","1.0","2.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Malherbe","Australia","2012-11-09","Main cabin select (front row economy) from LAX to Seattle. Full flight but handled well by crew. Like the touch screen ordering of snack type food and drinks. Plenty available. Economy select are emergency exit and front economy seats resulting on more leg room. Worth the money if you get a good deal. Seat comfort okay.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jeanne Carpenter","Australia","2014-10-01","VA 171 to Port Vila. We all realise weather can interrupt travel plans but this was an absolute joke. 13 hours of flying in the South Pacific to arrive back in Brisbane with the banal comment from the Captain and Lead Flight Attendant of ""Hope you make it to Vila tomorrow"". A flight full of families with young children and one sandwich and a cup of juice for them. We all know you pay for what you get but this is well below substandard. I have had better service of Aeroflot. No wonder it has been 8 years since I have given Virgin Australia my money for the exact same reason of poor customer care.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Aaron Eisenberg","Australia","2014-10-01","Perth to Sydney on a brand new a330-200. Seat and legroom are good. IFE excellent! Had both on demand and live air channels with a large touch screen. The food not the best but the service is great. Arrive before the scheduled time. All together better than what Qantas offer on their not yet refurbished a330-300 and some 200s.","","","Economy","","8.0","5.0","5.0","3.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Morgan Michael","United Kingdom","2014-02-03","LGW-HAN-SGN REP-LGW. It did not start well as our flight from Gatwick left 2 hours late with us sat on the plane for all of that time. The flight itself was fine the food was good and plentiful and despite previous reviews all the IFE screens seemed to be working the entertainment choice was however poor there were no service issues as flight attendants were never far away the plane is however quite old. The flight from Hanoi to HCM at the point of wheels up the right hand engine hit a bird. This resulted in another 2 hrs sat on the plane awaiting confirmation no damage had been done. This plane was ancient and you could feel springs in the seat. The next flight from REP to SGN was great. Flight left 10 mins early took only 42 mins instead of an hour on what looked like a brand new plane. We then were to connect with a flight back to London and had the pleasant surprise of being given complimentary lounge passes and free food. The flight back left bang on time but this plane was older then the one going out with the same entertainment choice and the food was poor. I would fly again but only when they get some new planes.","","","Economy","","5.0","3.0","4.0","4.0","2.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Roger Tilling","United Kingdom","2014-01-28","Ho Chi Minh - Da Nang - Hanoi - Phu Quoc - Ho Chi Minh. The first flight to Da Nang was re-scheduled by 3 hours on the day and then delayed a further 45 minutes - no explanation or apology was given. Ground staff seemed to be immune to complaints from passengers. Food was advertised online but only mineral water was given out. No promised food was given out on the flight to Hanoi either and it was delayed. The flight to Phu Quoc offered terrible food and was delayed. The flight back to Ho Chi Minh City did leave almost on time. Staff on all the flights couldn't care less all aircraft were showing their age and flights seem to leave only when Vietnam Airlines decide they want them to. It is frightening when initially you don't see your flight on the departure board at the scheduled time only to find it further down the board at a newly-decided time. I would try one of the competing domestic carriers next time. If this is the quality of SkyTeam then I will personally avoid the whole alliance.","","","Economy","","1.0","3.0","2.0","1.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Warren","United Kingdom","2015-01-26","London Gatwick - Orlando Int'l - Finally received a good flight from Virgin. Crew were good food was nice and inflight entertainment was good (despite my screen freezing 2 hours prior to landing and nothing could be done to re-set) On the whole would recommend.","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Ash Ahmed","United Kingdom","2015-01-23","LHR-EDI-LHR. Second time using this Little Red offshoot of Virgin and extremely happy to have received the same fantastic service I received the first time. Inflight service was the usual Little Red complimentary offer and was again nice to be offered a Tiger Beer and Tyrell Crisps which was part of the joy last time - the additional round of Love Hearts distributed was a nice touch too! Staff on both outbound and inbound flights friendly and attentive outbound my seat had been changed from the seats I pre-selected online flight wasn't full however and staff were happy for me to move to another empty row by a window. Inbound flight was on an Aer Lingus branded plane substituted for a faulty VS one which was fine although that plane did look a bit tired - I think if anything Aer Lingus should learn a thing or too from running this service on behalf of Virgin and the polish and joy that they manage to pull off - if they applied it to their own service I think they would be to an industry leading product especially by European airline standards which have lacked somewhat in comparison to their Middle- Eastern and East Asian counterparts. Once again however Aer Lingus staff should given a massive pat on the back for the fantastic service they are delivering on behalf of Virgin Atlantic - Purser on my Inbound flight was the same gentlemen as the last time I went to Edinburgh and his enthusiasm and attentiveness should be commended. I am still not enamoured by Heathrow but do appreciate the improved Terminal 2 and on this occasion it wasn't such a bad experience due to it being particularly a quiet time during the day. Virgin however should be proud of the service they are delivering here though will be sad to see this end in September 2015 it is a real shame. Great service and excellent value use it while you can before September - highly recommended!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Teoh","Australia","2012-11-09","SAN-SFO-SAN in Main Cabin Select. Flight out was on A319 and flight back was on A320. Both planes were new and clean. Check-in at both airports was fast and easy with priority lanes. Priority lanes for security at both airports provided. Priority boarding honoured. Cabin crew generally friendly. Ample legroom in MCS with free AVOD food and beverages. No hot meals available on short flights. Mood lighting upon boarding was interesting but definitely made it harder to see seat numbers especially on evening or night flights. Both flights generally on time. Can't comment on luggage delivery as I only had carry-on. Overall a great product and definitely the best domestic US airline out there. It's a shame they don't have their own lounges but they'll probably be my first choice for flights in the US and they offer great value for money too.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Humphrey","United States","2012-11-07","SFO-IAD-SFO on November 2 and 4. Great service from the staff both on the ground and in the air. While there is food for purchase in the main cabin there is a good selection. The roast beef sandwich is really quite good.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Antonis Asprakis","United States","2012-11-03","PHL-SEA return via LAX. Pleasant flight attendants calming mood lighting and easy-listening music in the lavatories during flight. Although some of the hi-tech features on their seat-back entertainment system are not available yet there is certainly enough to keep one occupied and I can no longer accept doing a cross- country flight on any of the other ""greyhound of the skies"" US domestic services.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Chris Churchill","Australia","2014-10-01","HBA-MEL-CNS return. These flights were as I expected: They got me from origin to destination. Booked by my employer I was a little disappointed that I was unable to check-in before arriving at the airport. In-flight service was quite satisfactory although I think many passengers would prefer a better selection of food for purchase. This would possibly make fares a little higher and thus could be an unpopular move. I like the idea of passenger-supplied electronic entertainment; it saves complaints regarding the size quality and condition of seatback screen units. I can recommend VA flights and will be happy to fly with them again.","","","Economy","","7.0","4.0","5.0","2.0","2.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Geoff Ward","Australia","2014-10-01","I would like to share my experience of how determined the wonderful Virgin Australia was to ensure myself and my partner would never fly them again. We arrived at Melbourne to begin our journey to Fiji VA185 on the 4th August this year. At check in the staff member told us that a staff member had failed to turn up and they were short of crew - under aviation regulations the flight could not carry all customers. I asked for further details to which came none other than we were moved off the flight and it was flying with only a half load of passengers. Many thanks to the Virgin check-in staff for this enlightening explanation - we were impressed he could even be bothered raising his finger and pointing to the domestic queue which was a mile long and had to join as we were being re-routed to Sydney. We had an hour and 20 minutes once in Sydney to find Fiji Airways which Virgin had now booked us on. Most of the Virgin Staff that we spoke to seemed to be of the opinion we would struggle to make it from the domestic to international terminal in Sydney in time to get the Fiji Airways flight. Once we arrived in Sydney it turned out that the journey time between the Domestic and International Airports was a third of the time the Virgin staff had told us in Melbourne - with 10 minutes to spare before closing the flight. Apparently their flight was fully booked courtesy of the missing staff member so they offered us Business Class at an upgrade cost of $370. We took the upgrade - what's an extra $740 stacked on to our holiday expenses anyway. So we boarded Fiji Airways - business class brand new plane - friendly staff interested in our well being.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Watson","Switzerland","2014-01-22","Luang Prabang to Hanoi Hué to HCMC both A321. New aircraft. Flights on time friendly crew clean aircraft and good info from the cockpit. Attention to safety procedures. No IFE but magazines surprisingly good. I lost my credit card on the flight and the friendly ground staff went the extra mile to retrieve it for me in good humour. The Luang Prabang flight had a snack listed but it was just a non-alcoholic drink. Only water on the short Hué flight but it cost so little that anything else would have been worth 10% of the flight price. VN definitely belong to the family of ""good"" Asian airlines.","","","Economy","","8.0","4.0","4.0","3.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Roger Stone","Australia","2014-01-21","MEL-SGN-TPE-SGN-MEL with breaks in between various legs for business meetings. I can only say excellent all round. Vietnam Airlines offer close to 5-Star Service in Business Class if my own previous experiences with other airlines are any guide. I found check-in on Vietnam Airlines can occasionally be rather chaotic mainly because so many apparent first time and naive flyers seem to crowd into the business class check-in or boarding areas with their relatives seeing them off and with no idea of accepted boarding processes. Nevertheless on-board food and wine first rate with an amazing 4-choice main menu on some flights which were all on-time unless airport control dictated otherwise. Superb service from extremely well groomed flight attendants. I would prefer more in-flight comment from the flight crew especially as the flight map on some flights was not working. The Business Lounge in Saigon is quite good and adequate with good views of the tarmac and shared lounges (VN Airlines use the Qantas lounge in Melbourne and China Airlines in Taipei) - quite good. My only gripe was that management of in-flight turbulence and warning seemed poor as was the management of some passengers who completely ignored safety instructions (the guy next to me on one sector put his seat into the fully flat bed position during taxiing for take off which would have meant I would not have been able to quickly leave the aircraft in an emergency). However to be fair to the cabin crew they could do little to solve this problem as they were required to be strapped into their crew seats at the same time of take-off anyway. Very good inflight reading on Vietnam Airlines.","","","Business Class","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jeff Smith","United Kingdom","2015-01-21","LGW to MCO 6/1/15. After a period of seemingly living off reputation alone Virgin have definitely improved as an airline. However I find economy seats as cramped as ever. What's odd is how much more room you seem to get in economy with certain other airlines. I usually fly premium economy but was unable to do so this time - never again. There's just so little room all round and for 9 hours plus it's no joke. Even an extra inch or two would make a difference. The flight itself was fine food quite nice and service overall good just the legroom issue.","","","Economy","","6.0","2.0","4.0","4.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Vanwyk","United Kingdom","2015-01-19","Flew Edinburgh to Cape Town! Started with Little red flight which was great on time and friendly cabin crew! Then got on an A340-600 to CT for a long flight ahead! We where fed well and the crew came around with regular drink rounds! Aircraft clean and comfortable and the captain kept us well informed! IFE was great kept us entertained! All in all would recommend Virgin! Great experience that we had with the airline!","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Marks","United States","2012-10-07","I flew round trip on Virgin America from IAD to SFO. What truly pleasurable trip. Love the comfortable seats the entertainment system and the staff. After the abuse I have suffered on several other airlines recently Virgin America is going to be my first choice from now on.","","","First Class","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M Sun","Hong Kong","2012-09-17","SFO-JFK. First class on A320. The check-in time was fast and efficient. The clubhouse lounge was nice and clean. Good selection of food and drinks. Flight attendants were OK for the flight. Seat was soft and comfortable. Entertainment system was a little complicated but had a good choice of movies. I slept for a bit but felt a little hard to sleep because it is a cradle seat. Food was good and their was a nice selection of drinks. I would recommend VA but I would suggest that they lower the price for First class a bit.","","","First Class","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","N Brown","New Zealand","2014-09-22","My favoured airline does not fly to Denpasar from AKL does not connect with VA in Sydney so ended up on VA whole trip. Huge mistake! Budget airline but prices are similar to Emirates on sale which is full service. Stupid tiered fare system. Asked for meal entertainment system tea coffee glass of wine when I booked my ticket. Issued ticket with only tea but could not tell from e-ticket that I had no services. Later told it was my fault for asking for the services I wanted I should have researched the tiered fares and requested the correct fare tier. Ridiculous. AKL-Sydney nearly missed flight because code shared Air NZ and they took 1 hr 15 min to check me in. Travelled 5 hours to catch plane hoping to check in grab a bite but check in debacle ruined that plan. Just caught plane about to close doors told my fault should have made my way to gate earlier that's rich given they caused the delay. Looked forward to meal movie relax told no meal argued for cup of tea given movie access out of pity bought sandwich $10. 3 days later flew SYD-Denpasar uncomfortable seat cabin seats barely recline had to use tray table for iPad to use entertainment system cramped. Return trip via Brisbane Denpasar-Bris worst 6.5 hours ever. Faulty air con unbearably hot suffocating in front where I was. It was freezing in back of plane passengers asked for blankets. Brisbane airport I had the worst customer service experience in years. Sleep deprived from trip 05.30am sought to change seat encountered young belligerent man. Nearby FA apologised for his behaviour. Returned home determined to never fly VA again. Rather than try to resolve problems at every leg VA staff simply told me to write in and complain. Would rate zero for everything if scoring went that low.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Smithson","Australia","2014-09-19","MEL-PER-MEL A330 Coast to Coast Business Class. What a brilliant domestic business class. We were fortunate enough to have the new 2-2-2 configuration both ways and both flights were flawless. Fantastic food excellent seat with plenty of storage fun yet professional crew great IFE and just a really pleasant ambience in the cabin. Everyone was happy to be there – both pax and crew. Crew happily suggested opening a bottle of champagne despite a 9am flight which was a great start to our holiday. Nothing was too much trouble. The dinner main course I had on the return flight was probably the best dish I have ever had on a plane. This much luxury might be overkill for a domestic flight but gosh it’s a comfortable way to travel!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Brown Nyree","New Zealand","2014-09-19","VA is considered a budget airline but I regularly fly Emirates to Sydney on an A380 meal ICE entertainment system etc for a similar price. Emirates do not fly to Denpasar and do not connect with VA so I booked VA from AKL. Dopey tiered fare structure poor communication appalling customer service. I asked for same service as Emirates meal tea coffee movies. Received tea only. Later told it was my fault for asking for the services I wanted not researching and booking the correct fare tier. Ridiculous. 6.5 hour flight Denpasar to Brisbane horrendous air con not working properly stifling hot suffocating at front where I sat. Cabin freezing at rear passengers asked for blankets. Arrived Brisbane tried to change seat worst customer service experience. I will be flying to Denpasar but I will travel via another Asian country rather than direct with VA.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","H Hill","United Kingdom","2014-01-21","Flew London to Hanoi Hanoi to Siem Reap Siem Reap to Ho Chi Min City internal flight in Vietnam then Hanoi to London. The flight service etc was great. Comparable with BA flights. Great value for money.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Goggin","United Kingdom","2014-01-21","Flew LGW-SGN on 21st December. Having read a lot of reviews I was expecting to have some type of trouble with our booking. To be fair I could not fault VN one bit! Business class was not outrageously expensive and well worth the money. Yes the plane/cabin is a bit older and a touch dated but everything worked and the staff were incredibly friendly and helpful. The food was plentiful and the drink continued to flow throughout the flight. For those that care the plane departed and arrived on time. All in all a great start to our Christmas getaway.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Stallard","United Kingdom","2015-01-19","LHR to Man Little Red 2 hour delay no information given. As we know delays happen but having to sit at the gate not knowing why is very frustrating. Eventually we were told plane had just arrived. If I had known I would have got some dinner. Flight uneventful but more waiting as problem with plane and not even a sandwich offered. Plane was new. Crew were OK but it's easy to see why Little Red is quitting Manchester. The service is poor.","","","Economy","","2.0","3.0","2.0","2.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","John Wells","United Kingdom","2015-01-14","London Gatwick to Antigua. Excellent flight comfortable seat attentive staff outstanding food. The Upper Class seats in the A330 are a little cramped compared with the 747 that used to fly this Virgin route but at least there are more of them (We used to go Premium Economy because there were so few Upper Class seats that they sold out very quickly).","","","Business Class","","9.0","5.0","5.0","5.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Grady","United Kingdom","2015-01-14","We booked through Virgin fell for the rock star treatment advertisement never once experienced this expected the best very disappointed hotel was awful. Asked to book seats together when booking holiday said we couldn't then were told we could but it was too late and they said to guarantee that we were sat together we could pay over £1000 to upgrade we ended up having to sort this out at the airport after the agent who was chatting to another member off staff dropped our passports and our sons went through the gap of the suitcase conveyor we had to wait for engineer to open it all up to retrieve this a stressful start to the journey. Flight was ok crew very busy missing the personal touch the odd sincere smile would have been nice journey back was less delightful.","","","Economy","","5.0","3.0","2.0","4.0","4.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Tan","United States","2012-09-04","LAX-SFO. The best airline for domestic flights. The IFE is expansive which includes the local channels and WiFi. Highly recommend.","","","Economy","","10.0","4.0","4.0","3.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Walter","United States","2012-09-03","Boston to Los Angeles with my two boys. One has a peanut allergy and although I don't expect accommodation just for him I was surprised that I was basically ignored yet other airlines always provide a ""buffer zone"" as well as a peanut-free environment. We were not informed our seats did not recline. Having a medical implant in my neck and a head rest that couldn't be adjusted I was in pain. There were 3 empty seats behind us. My boys moved to them because they were so uncomfortable. I was about to join them but they were told by one of the flight attendants that they couldn't sit there. Apparently they each cost $129 more and I would need to pay $387 to have seats that reclined. The seats were empty but still given my situation I wasn't allowed to sit there with my boys who were very upset. What I cannot accept is the fact that a man in my row sneaked to the same row across the aisle and sat there the whole flight for no additional fee. In my 60 years of flying I have never encountered such a rude flight team. I will say the plane was upscale and clean but who cares when it severely lacks in humanity.","","","Economy","","1.0","1.0","1.0","0.0","3.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Morgan","United Kingdom","2014-09-19","We recently travelled Virgin Australia Brisbane-Cairns-Sydney. The flights were fine but we did have emergency exit seats. Sydney to Fiji - flight was 1 hr late going out. Toilet in economy had problems on previous flight and was therefore closed. On nearing our destination flight attendant announced crew would be coming through he cabin with cleaning cloths for passengers to clean their tables! I don't think so!! Return journey from Fiji-Sydney - departure was approx. 2 1/4hrs late Virgin did offer $15 food voucher. To make matters worse the flight that was scheduled after our flight left before ours. Inflight food vegetarian option was Pasta other food option was pasta / meatballs - what choice was that if you don't like pasta? The attendant did everything she could to provide us with something to eat while I accept it's not cabin crews fault what food is provided unfortunately she had to take the criticism. Would I fly Virgin Australia or recommend them - never!","","","Economy","","1.0","5.0","5.0","1.0","5.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Roxanne Hughes","Australia","2014-09-14","VA 193 PER-HKT 1 Sep 4 hour delay with no explanation apart from Operational. Old plane no inflight entertainment unless you download. Not every one has a tablet or want to take a laptop on holidays. Really cramped seating in row 23. VA 192 HKT-PER 10 Sep sat further forward and better leg room inflight service good. Plane nothing special. Not what I was expecting from the looks of their website. Would much rather fly on Air Asia. You know what you are getting then. Not able to purchase Duty Free at Phuket airport as VA have all sorts of extra bag checks even after you and your bags have been through X-rays twice.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Buxton","United Kingdom","2014-01-14","We flew business class LGW-HAN-SGN-MEL-SGN-LGW. The seats on the Boeings on the London legs are not as nice as on the Airbus on Australia routes neither are fully flat beds. Food was better on the flights to Vietnam than on flights from Vietnam - this may be due it being classed as Lunch on inbound and Supper on outbound flights. IFE kept breaking up on SGN-LGW leg so I gave up.","","","Business Class","","9.0","3.0","4.0","4.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Sandy Brown","United Kingdom","2014-01-14","Flew from CDG Paris to Hanoi. The flight boarded on time and the staff were very good. The seats were as normal for economy class. The seat back TV was good not a great choice of films but it was fine. The service was excellent very attentive. The food served was good and the selection was good.","","","Economy","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Christie Singam","United Kingdom","2015-01-14","Flew to Las Vegas on 21st December and returned on flight VS44 on 29th December. I have now taken 3 flights with this airline and am now sure that what I am saying is true. I am an avid traveller having used many different airlines for trips abroad on business and social purposes. The service on Virgin flights is poor the food is terrible - my last meals on Virgin just two days ago on a return flight from Las Vegas was so bad that it was inedible - there was a salad which simply consisted of worn out green leaves and a cherry tomato and the main was chicken in some sauce that they described as curry with a chick pea puree on a bed of overcooked rice. Bread with the meal was a piece of cold stale roll. Drinks offered were few and far between - only twice throughout the whole flight. Breakfast consisted of yoghurt and granola with a worn out blueberry muffin. Service - staff seem to be doing you a favour and you are made to feel that you just do not want to disturb them.","","","Economy","","2.0","2.0","1.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","G Arnold","United Kingdom","2015-01-14","I have flown a few times now the VA Little Red and they offer an excellent service at a good price. No premium rate for checked baggage and a one-class aircraft makes for a very pleasant flying experience.","","","Economy","","9.0","5.0","5.0","5.0","1.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Robert Eberhart","United States","2012-08-24","Very good airline and my favorite for domestic travel. I am a 2 million mile flier on United and I have now switched to Virgin America. I have flown seven round trips this year on Virgin. The food is very good compared to any other US domestic airline. The entertainment is fantastic. There is WiFi. The seats are reasonably comfortable. Although it does suffer from the same horrifically small legroom in economy class it is better than the majors.","","","Economy","","10.0","4.0","4.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","I Lim","Australia","2012-08-16","LAX-MCO-LAX. The planes are new crew friendly and the seats wide. This trip was the second time flying with them and have been impressed with the service.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-09-10","MEL-SYD-ADL-MEL. Once again VA were very good in all areas from Check-in to in flight service. Flew MEL-SYD for the day and then to Adelaide that night and was checked in at Melbourne for both legs in a very efficient manner. Seating was good with a snack and water/tea/coffee or juice offered on all flights. Flight from Adelaide to Melbourne was on an Embraer 190 and this is a great plane to fly in. Was moved back from front row of economy due to a passenger traveling with her ""seeing eye"" dog which of course was fine and the staff were fantastic with her and her companion. All flights on time and very pleasant.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Nicholas Janides","Australia","2014-09-01","Flew Melbourne - Sydney - Melbourne over the weekend and on their 737 800 services. I enjoy flying VA and service is always excellent. However I have mentioned this before. The airline is starting to recruit male flight attendants with attitude. Reminds me of a competitor and hence why I regularly boycott them. VA has certainly changed it's formula when it comes to their recruitment. Despite this comfortable flight adequate snacks for a short flight and good safe landings.","","","Economy","","7.0","3.0","3.0","4.0","2.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Georgios Vrontos","Greece","2014-01-10","HKG-HAN and SGN-HKG both flights with A321 both flights excellent on time with friendly staff. Food was delicious 2 options of meat (Western / Asian) and 2 options of fish. 2 servings of wine plus coffee or tea. What else do you want in a 2 hour of flight?","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Rose","Australia","2014-01-08","MEL-SGN-MEL on A330 in Economy. Undoubtedly two of the worst flights I can remember in recent memory. First time on VN and will be the last time. Can't think of anything particularly positive to say other than one of the two flights was on time. Other than that it was an awful experience. The A330 equipment is dated and falling apart. Masking tape used in several places to hold together broken parts. Problems with IFE on both flights which required resetting the screen - unsuccessful on all occasions - so no video either way. Food was unfit for human consumption. But even worse was a compete lack of warmth or professionalism by the cabin crew or ground personnel. Very few smiles cabin crew disappears for long periods at a time is gruff when approached with a small request. Having flown several of the carriers throughout Asia most of which are models of efficiency and great service VN sits rock bottom in my opinion. This is an airline from the dark ages. And to make the experience even worse we did a 'go around' before landing at MEL on a beautiful calm clear morning which didn't inspire much confidence from a safety perspective. Would avoid at any and all costs.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Vogt","Germany","2014-01-08","FRA-SGN on 21/12 in Deluxe Economy on B777. Flight was fully booked despite this the crew were always very friendly and helpful - even in the middle of the night and came very quickly after calling them. IFE does not have such a big choice compared to other airlines but it was ok. Most movies were available in different languages (e.g. English French German). Quality of food (dinner and breakfast) was good and the quantity was more than enough. Menu cards were given soon after departure and for both meals there was a choice between Asian and western food. Amenity kit was a small plastic bag with toothbrush sleeping mask ear plugs and socks.","","","Premium Economy","","9.0","4.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Farber","United Kingdom","2015-01-11","Manchester-Barbados-Manchester on 747-400. The flight was on time the plane seemed new and clean. I have used Virgin in the past when travelling business in Upper class but used this flight for a family holiday with accrued virgin miles - Manchester oddly seemed to be the only flights to the Caribbean from the UK where both miles seats were available and at the right times for us so we booked. I ordered a Hindu meal in advance (usually better quality and it arrives quicker that the normal food run) - it was average quality and very small. The family members opted for the normal menu and were pretty disappointed with what they received both in quality and size- looks like cost cutting in action. pre landing snack was minuscule for both the Hindu (single bread roll and butter!) and normal (cheese and pickle). Not the end of the world for an 8 hour flight but a slight let down. Entertainment was OK but most films were not ones I had heard of before and I'm pretty clued up on these things. Return flight food was much better for both options. Additional leg room seats on exists are severely restricted in ""A"" seats due to size of door base impeding on length of stretch - avoid this if possible. As usual the heavy construction of the exit seats can be much more uncomfortable with no ability to raise / lower arms for comfort and controls wedged into the arm and can be hard to reach. Just something to be aware of if you pre-book additional leg room options and have some choice over location. Overall OK I am not particularly enamoured with flying long distances anyway but given the limited range of options and the rigid requirements we had for time and destination it was acceptable.","","","Economy","","7.0","3.0","4.0","2.0","3.0","","","5.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Evans","United States","2015-01-11","Flew LAX-LHR for Christmas vacation. Probably the worst Transatlantic airline flying this route. Traveled Premium Economy both ways which consisted of a 90's throwback entertainment system; low resolution screen bad sound quality and a stupid video for some charity before every movie! Seats were a reasonable size but that's all they had going for them. Worn fake purple leather with a non existent recline function. Staff were very good and friendly. They claim ""champagne and newspapers on boarding"" - what you get is the cheapest sparkling wine and 2 papers to pick from. Food was pretty decent 3 choices for our class but basic ""red or white"" wine service. Don't recommend this airline at all. Not worth the money.","","","Premium Economy","","1.0","2.0","5.0","3.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Luc Saint Genies","United States","2015-01-11","I flew on Virgin Little Red from London to Manchester. It was excellent. The plane was excellent and clean. I was so happy to fly Virgin after flying Delta for a transatlantic flight. I was so pleased. The staff were really helpful. I liked how the staff came with refreshments fruit and biscuits in a basket only on a 26 minute flight. I will definitely recommend Virgin.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Barnes","United States","2012-08-07","Four members of our family used Virgin America for our return flight from San Francisco to Chicago. Included in our party was our 81 year old mother who uses a walker. She always gets a window seat for the least possibility of the need to move. The flight became unbearable when 5 passengers from the back came to visit with the 3 passengers seating directly in the row in front of us. As they ordered several rounds of alcohol they begin cursing. What made matters worse is that when we complained to the steward they suggest that we move to the back of the plane and that there was nothing they could do. Due to our mother's condition we were unable to move but they continued to bring the rounds of alcohol to the party in front of us. We felt like we were in a bar our fight was from 7.45pm to midnight central time and our mother had to endure 3 hours of torture. We will never use this airline again.","","","Economy","","2.0","4.0","1.0","3.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M Park","United States","2012-08-07","Trip from IAD to SFO was canceled resulting in missing all connecting flights with a partner airline. The partner airline (Air New Zealand) was a good deal more helpful in sorting out the mess than VA was - clearly staff are not trained for unforeseen circumstances for though they seemed to keep it together when things were running smoothly they fell apart as soon as things weren't. Faced with an angry stressed-out mob of people staff couldn't project the kind of authority and knowledge necessary to calm nerves. The agents on the phone were worse. It took me five tries to get the documentation I needed for my insurance claim which has yet to arrive. A canceled flight is bad enough; incompetent handling afterwards is worse.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","0.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Greensmith","Australia","2014-09-01","Useless. Cancelled flight to Brisbane put us on another 4 hours later then put down wrong gate on ticket and sent us miles away from the correct gate so we missed that flight went to Virgin desk and they gave us nothing. On way home flight got cancelled again shifted us to a flight 3 hours which for us was about as useless as Virgin Australia call center assistant. Finally asked if we could wait in the Virgin lounge so I could get some work done on what Virgin had made a useless day but all I got was a price to become a member of an airline which I won't ever fly with again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Michael Little","Australia","2014-09-01","Melbourne - Perth and return on A330s in Business. Two very enjoyable flights up to international business standard on a domestic service. The VA lounges were comfortable the seat on board was very nice to sit in and the service in both directions was excellent. Both flights arrived slightly ahead of schedule. Only two small complaints: the menu was the same in both directions. From Melbourne I was transferring to an international service in Perth (having a South African Airways codeshare flight on VA). VA needs clearer and more prominent signage to help passengers find the Business Class international check-in counter. Even staff didn't seem to know where it was.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","E Hanagan","United Kingdom","2014-01-08","I was very disappointed in the standard and grubbiness of the aircraft for a long haul flight thank goodness we booked economy delux because had we just booked economy it would have been even worse. The plane was so old only one toilet worked in our part of the aircraft and the inflight entertainment was non existent. The controls on the side of the seats were so worn we were unable to determine which was which. The staff seemed to be relaxed on the level of service that was provided. We were lucky to have a bottle of water half way through the 13 hour flight. I will never fly with this company again. Compared to the quality of Aircraft and Service using internal flights Vietnam Airlines need to get their act together and take some lessons from other carriers in the area.","","","Premium Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Vogt","Germany","2014-01-08","SGN-FRA on 31/12 in Deluxe Economy on B777. Like on the flight from FRA to SGN the crew were very friendly and helpful - even in the middle of the night. They came very quickly after calling them via the call button. In Deluxe Economy there was only 9 pax for 2 flight attendants so the service was very personal. Menu cards were given soon after departure and for both meals there was a choice between Asian and Western food. The crew take the meal order personally and some minutes later the menu was brought directly from the galley to the seat (no trolley service). Quality of food (dinner and breakfast) was very good and the quantity was more than enough. Amenity kit was a small plastic bag with toothbrush sleeping mask ear plugs and socks. IFE has not such a big choice than other airlines but it was ok. Most movies were available in different languages (e.g. English French German).","","","Premium Economy","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Evans","United Kingdom","2015-01-05","I frequently fly LAX-LHR - having a business with offices in both locations I'm lucky (or un-lucky) enough to need to travel 3-6 times a year. I always used to fly Virgin honestly - 6 flights a year zero problems. However in the last 12 months due to clients I flew a few other airlines on the LHR-LAX route. Now my eyes have been opened. Virgin planes on this route are old stuffy and feel like throwbacks from the 90's. Genuine examples include Air NZ United and BA - who all fly brand new planes on the route with all the latest tech. On all other airlines Economy passengers get offered touch screens in seat ordering and high resolution screens. Virgin still operate some cord connected piece of junk. The whole thing is awful and I don't know anyone who fly's Virgin on this route anymore. Get a much better service with other airlines and avoid them.","","","Premium Economy","","2.0","1.0","3.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Lawrence","United Kingdom","2015-01-05","I flew VS043 UC on Monday 22 December 14 and returned Wednesday 31 December. As soon as you enter the terminal the whole experience is exceptional; from check in to collecting your luggage at your destination. Check in at LGW was quick no queues and hence you are directed to the lounge. The lounge at Gatwick is a haven of tranquillity away from the general hustle and bustle of the terminal. You want for nothing and everywhere you look a happy smiley face in smart red uniform is on hand to attend to your every whim. I also took advantage of the complimentary treatment in the spa with a scalp message. The call to board came all too soon as I could quite easily have stayed in the lounge a while longer. Turning left on the plane and walking through premium you are met with ambient mood lighting and a glass of champagne. What is striking from the very moment you board is the exceptional service which is proactive. I can't remember ever asking for anything during the 10 hour 45 minute flight because of the dedicated staff. 11/10.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Douglas","United Kingdom","2012-08-07","Short flight Las Vegas to San Francisco. Very comfortable seats in Economy. I enjoyed being able to watch ESPN coverage of the Open during the flight. Very short check-in queue at Las Vegas (other airlines nearby has long lines). A pleasant experience.","","","Economy","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Thom","United States","2012-07-31","Quick flight from Portland OR to San Francisco and back. Excellent staff they were genuinely nice but not overly scripted. Plane was very comfortable and entertainment is the best I've experienced.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Humphrey","United States","2012-07-26","Flight from IAD to SFO on July 26. Baggage check-in was efficient. Counter staff were friendly. Aircraft was clean. Flight attendants were friendly and helpful. I was particularly impressed by their attentiveness to the unaccompanied minor (about 11 years old) who was seated on my row. Food was good (had a roast beef wrap). Seats were comfortable for me (I am not particularly tall). My one gripe was with the ""red system"" satellite TV - it had spotty reception and then no reception. The rest of the system (music movie etc.) worked fine so must have be a Dish Network issue.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Terry Marriott","Australia","2014-09-01","My wife and I got a good price Melbourne to Denpasar but we flew there and back on a 737 with no inflight entertainment whatsoever. The plane was full and cramped. This plane should be on local flights - it's very cheap of Virgin to use then for longer International flights. Back to Garuda for us!","","","Economy","","2.0","2.0","1.0","1.0","0.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-09-01","Melb-Canberra-return. Both flights on Embraer 190 which I think are great to fly in. Melb-Canberra leg was a most pleasant experience given the flight was only 44 minutes. Departed on time and provided with ""snack"" and water before landing in Canberra. return flight was also very good with an early departure and again offered a snack with a water. Held up by Melbourne traffic control and were in holding pattern over Mt Buller with some spectacular views. Flight crew kept us informed and we landed only minutes late. Both flights were very good. WiFi streaming was also available on both aircraft.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Michael Hollifield","South Korea","2014-01-06","ICN-HAN-KUL on 12/25 and SIN-SGN-ICN on 1/2. Both flights departed and arrived on time. Two hour layovers in each airport. I booked a SkyMiles award for these flights one month out at 45000 miles and $55 taxes. My friends paid for their tickets which were around 300 USD less than non-stop on Korean Air. HAN airport is extremely basic - lots of tired-looking souvenir stalls a random local restaurant that no one eats at and a Burger King. The terminal felt very empty at 2 PM in the afternoon. SGN airport is much newer but spotty wi-fi and the same assortment of random tourist junk and a few restaurants. Keep your layovers there as short as possible. The planes to/from ICN were very old. Think pink walls drop down TVs and a seat back TV smaller than most new cell phones. The movie selection was that you watched what they played no choices. They offered a meal but they all tasted the same. They also served supper after take off on the red eye to ICN which is frustrating because you only get around 3.5 hours of sleep by the time they turn off the lights. The narrow body jets to KUL/from SIN were much nicer and newer. People say Korean Air has a warm cabin but they haven't flown VN. Stiflingly hot the entire time. The cabin staff was kind to me during service but I didn't need them for anything else. Overall their service is a conundrum. They offer champagne and menus for economy meal service but their planes are dated. We arrived safely and everyone was polite. I would definitely continue to travel Korean Air first but the price is very nice if you're on a budget just don't expect a lot.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Anders Pedersen","Denmark","2013-12-25","Domestic travels SGN-HUI-SGN-BMV-SGN-HUI-SGN. The airline is falling behind and no innovations for ages. A good amount of FA's have absolutely nothing to do apart from dishing out a bottle of water. Check-in from provinces only possible at the earliest 2 hours before travel (at times very limiting of flexibility). Transfers not possible with onward connections: one is dropped out to collect luggage queue up for check in and security for ages (in Saigon 1-2 hours typically). What an unnecessary hassle and waste of time instead of allowing domestic transits. Tickets purchased in airports are not properly invoiced just typewritten” and very basic. No entertainment of FA interaction on board but only a roaring silence during flights. Other airlines now take advantage of this ailing boring conservative airline (Jetstar Vietjetair Mekong etc.) and have a fresh appeal. On the positive site: Delays are relatively rare. Luggage allowance are de facto generous. They have plenty town offices which provide direct services.","","","Economy","","4.0","4.0","3.0","1.0","1.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Chris Whitehouse","United Kingdom","2014-12-31","We travelled from Barbados to Manchester in December Boeing 747 Pretty Woman. The flight was on time the aircraft seats were comfortable and the inflight entertainment was good. The flight crew were hard working and pleasant. The flight was spoilt by someone a little worse for drink who then starting abusing his partner and the cabin crew. This was dealt with very well by the staff in very difficult circumstances. The man was arrested at Manchester. We felt very sympathetic with the flight crew because they were only doing their job and did not deserve the abuse. We have used Virgin quite a few times in the past few years and always enjoy their flights.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Ahmed","United Kingdom","2014-12-31","LHR-EDI-LHR. First time using a full service airline domestically after mostly using EasyJet for couple of years and this Little Red offshoot of VS didn't disappoint. Aer Lingus should given a massive pat of the back for the fantastic service they are delivering on behalf of Virgin Atlantic. Flights were on time and inflight service was more than one could ask for a short-haul domestic flight with friendly and attentive staff. I was delayed inbound back from Edinburgh but that was due to a security scare at that Airport and I was notified with plenty of time via email and text and allowed me time spend a few more hours with friends in Edinburgh. The one Achilles heel is Heathrow I haven't used Heathrow in 16 years - and I have to say it didn't leave me want to back in a hurry unfriendly and poor management of queues for security - for Britain's premier air gateway it is shambolic particularly when you see the improvements that have been made at Gatwick. Virgin should be proud of the service they are delivering here though I am using them again in January on this domestic route and will be sad to see this end in September 2015. Great service and excellent value - highly recommended.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Kenner","United States","2012-07-26","Checked baggage three pieces for two people were sent to Chicago instead of to Manchester UK resulting in three days of vacation without clothes. We had no carry on baggage. In SFO we booked baggage through Las Vegas on to Virgin Atlantic. Plane was clean and on time going and coming. Ticketing agent in Las Vegas on the 19th was rude and wrong. She said one bag was 10 lbs over. That bag had been weighed by Virgin Atlantic and our personal scale and was not. Finally a man came to our aid and re-weighed it and found that it was not overweight so we did not have to pay for it.","","","Economy","","7.0","4.0","2.0","0.0","0.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Barbara Miller","United States","2012-07-19","First time on Virgin. Cabin was attractive seats comfortable and real time TV. In addition the poorest selection of flight attendants - no one smiled. They looked like they didn't want to be there. On a 4 hour flight beverages offered once which must be mandatory or else nothing would have been served. The worst of the two flights was from SFO to ORD. The movie offering was unique until I see a movie that was for mature audiences being viewed in my aisle. I could never risk that when flying with my whole family. I will not be a repeat flier with Virgin America.","","","Economy","","4.0","5.0","1.0","0.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Aberdeen","United States","2012-07-17","SFO-PHL direct flight. Checking-in is a breeze using their kiosks and staff were proactive in helping everyone check-in (but watch out for those baggage fees). Seats were ok being they were a little cramped but they are made of comfortable leather. IFE gives you free music satellite TV (20 channels) as well as movies and TV episodes to purchase (but they were very limited). There are also various games for the kids and you could even chat with other passengers through your TV. My biggest complaint was that my IFE unit kept freezing and crashing during the flight plus the buttons are hard to press as well as very small. There is WiFi however it can cost as much as $20. Staff were friendly and helpful and offered to charge my iPad when our power socket did not work. I didn't purchase any food or alcohol but non-alcohol drinks are free. In short: Pros: Leather seats satellite TV music helpful staff relaxing cabin lighting fast check in. Cons: IFE crashes power sockets don't work lots of fees for wifi food alcohol and baggage.","","","Economy","","8.0","4.0","5.0","3.0","3.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Spalding","Australia","2014-08-28","Flew from Sydney to Perth last night. Firstly the flight was over 4.5 hours late to make matters worse the plane had been downgraded which meant I couldn't have the seats I had chosen. The flight was full we were made to board by the rear door while waiting in the freezing cold on the tarmac. I always feel living in WA we are the poor cousins who are never considered. I was unwell so this amount of delay and standing in the freezing cold did nothing to make me feel any better. I told the check in girl but her answer was there was nothing she could do and gave me a meal voucher which really didn't help. I won't be flying Virgin again in a hurry.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Wilson","Australia","2014-08-28","OOL-MEL Flight cancelled no reason given why initially told next flight I could get on was the next day but as I had to go to work following day I had to fight hard to be put on a spare seat to MEL via SYD so a 2hr flight turned into a 7 hr horrendous journey. Onboard the live satellite TV has now been turned off and some stupid streaming service now used which requires people to use their own tablet personally I don't own a tablet and walking down the aircraft not one person was viewing their streaming service. Flight attendants announced at start of SYD-MEL flight that a free snack would be offered to each passenger going by the inflight magazine I was expecting a muffin and a coffee we were all issued with 4 Ritz crackers and a lump of cheese I thought I was in North Korea! Virgin is a low cost low service airline which is in fact not low cost so it is just low service with high prices.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Edward Soewanto","Indonesia","2013-12-23","A321 from CGK-SGN. Poor transit airport. Flew A330-200 SGN-HAN. Quite nice facilities but need improvements. B777-200ER HAN-SGN then SGN-CGK with A321 - quite a comfortable A321.","","","Economy","","9.0","3.0","4.0","4.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Haigh","Australia","2013-12-16","First travelled with VN when they first started flying to Australia. In those days the Cabin Crew gave the Business Class passengers gifts on leaving the flight. So much has changed but as a previous reviewer said you get what you paid for. Flew from Sydney to HCMC and returned from Paris to HCMC and next day flew to Sydney. The flight was uneventful food good audio lousy and the beds dreadful. Once we arrived in HCMC we were off loaded onto the Tarmac without any warning. We only ever have carry on and to stagger down the stairs to a waiting bus was the last thing I needed on arrival. Staff pleasant and service good but other airlines have moved on but VN still lagging behind in comfort. Cheap and not nice!","","","Business Class","","4.0","1.0","5.0","4.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","W Dawson","United Kingdom","2014-12-10","Manchester to Orlando on flight VS73. The ground staff were friendly and handled our bag drop very efficiently. Unfortunately that is where the good points end. The flight itself was OK albeit a little late. The seats were just about comfortable enough as was the legroom. However the flight crew missed out our entire row when serving the evening meal and the only way we got served was to ask for the food which was only just edible. We flew back to Manchester on VS76 and paid for extra legroom seats in the hope of getting some sleep on the overnight flight. These extra legroom seats were immediately outside one of the galleys and whilst the legroom was more than adequate the constant queue of passengers asking for service (the flight crew only came around once during the flight to offer drinks) together with the additional light from the galley made sleeping virtually impossible. Again we were missed out during the dinner service and had to ask for the food. We were then missed out again when the dessert was served and had to go to one of the galleys to ask if here was a reason for us being missed out. After finishing my main course (the food was again barely edible) I asked one of the crew if I could have a second glass of wine. Thirty minutes later I had still not received it and had to go to one of the galleys to ask again. All in all the plane was OK as was the service from the ground staff. However the flight crew were not remotely up to the job. I don't I know whether they were short staffed inadequately trained or just didn't care but basically not good enough and nowhere near the level of service promised by your advertising.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","W Swe","United Kingdom","2014-12-10","London to L.A in November in Airbus A340. I can't fault the food which was decent for economy class and service provided by crew members which was excellent. Entertainment system was provided by a large screen  10"" I think instead of 7"" screens on most airlines. Only downside is it was a low resolution screen and movies gets interrupted time to time. Controls were also old fashion than handheld console type but easy enough to use. Leg room is plenty for economy class.","","","Economy","","8.0","5.0","5.0","5.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Bates","United Kingdom","2014-12-10","I flew direct from Manchester UK to Orlando USA (VS73/74) and after hearing all the hype about Virgin Atlantic I felt somewhat disappointed. There wasn't a spare seat to be had on the flight so the cabin crew had to work pretty hard at meal times. However I found the food to be just acceptable and nothing more. (I don't fly for the food though!) For instance the afternoon tea (served in a cardboard box) consisted of half a sandwich and a very small slice of caramel chocolate cake. I didn't find the seats that comfortable. On the return trip (also full to capacity) we were offered extra legroom seats for an additional $60 and took them as this was the only way we could sit together. The catering was better also (presumably provided by an American company). It amazes me what people turn up with for ""carry on"" luggage these days. My bag was very small but some others were about the size of an average suitcase! Consequently locker space is denied to those people boarding later. I'm an experienced business flier and I'm trying to be objective with this review. I've known far worse airlines and a few better.","","","Economy","","6.0","3.0","4.0","2.0","2.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Skidmore","United Kingdom","2012-07-15","MCO-SFO 7/11/12. Not sure what I was expecting from this flight I guess being English I expect a 5+ hr flight to be treated as long haul and the service to match. Surprised when I saw they were using an A320 on this route by the end of this flight I struggled to straighten out. If you're over 6 feet tall I'd recommend paying for additional leg-room. Other than the leg room the seats were comfortable and the interior of the plane was very trendy. Mood lighting and condensation keeping the cabin relaxed with music whilst boarding gave a relaxing ambience. Entertainment system was impressive with a large range of on demand TV and movies (albeit at a charge). Being able to use the entertainment system throughout taxi take off and landing is a nice sensible approach. WiFi is pretty good and fast seems a little overpriced but it is a very fast service compared to other airlines carrying this feature. Main disappointment was that nowhere on my reservation did it mention there was no meal or snack provided during the flight so having boarded hungry I only managed to last 3 hours before purchasing a meal. Meals come as a large snack box which is very competitively priced at 7 dollars. Free soft drinks is a nice touch but alcohol is overpriced and being able to order drinks on demand from your seat is also handy when you're settled. Generally cabin crew were friendly and the pilot giving his announcement stood in the cabin adds to the edgy nature of end airline. Dressed down uniforms and a relaxed approach is a little different to other airlines but I think Virgin have found a good balance. All in all I would use them again but I wish they'd make a few of the inflight charges more obvious prior to ticket purchase. And 5 hours is a bit too long to be in such a small seat!","","","Economy","","6.0","3.0","3.0","3.0","3.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Weinberg","Australia","2012-07-05","JFK to LAX in Main Cabin Select (Premium Economy). Flight time 6 hours. Priority check-in and boarding which is standard for PE however the added bonus of priority security was great. The cabin has purple mood lighting and leather seats - a nice change from the standard aircraft interiors of other US domestic carriers. Drinks and food can be ordered on your individual entertainment screens. Being Main Cabin Select all food and drink is free. I had a turkey sandwich which was very nice followed by pringles. Drink selection was very good - wide range of alcoholic and non-alcoholic beverages. Impressed to see Glenlivet scotch whiskey on the menu. Cabin staff were friendly and attentive. Entertainment options were solid. Overall a very positive flying experience - V America are a step above US and Australian domestic airlines.","","","Premium Economy","","9.0","5.0","4.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-08-15","Melb-Gold Coast-Brisbane-Melb. All flights were excellent with some minor delays due to air traffic control. Melb- Gold Coast flight was seated in 3A in economy with the extra leg room and no one sitting in the middle it was almost like a business class seat. Cabin crew were great with water or juice offered during the flight. Brisbane- Melbourne much the same though flight was delayed by about 35 mins but kept well informed by flight crew about Brisbane airport traffic delays. Was served a very nice lettuce and egg sandwich and water on the flight and the cabin crew also did another water run before landing in Melbourne. Overall another couple of great flights with VA. WiFi streaming of movies is also a bonus.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Phil McConnell","Australia","2014-08-15","SYD-LAX-MEL in Y. Here is a tip. Best Y seats in the house: Row 40 DFG. Bulkhead seats with no bassinet position and not premium charged. Most websites appear to show row 39 as the centre bulkhead seat. Only the VA seat assignment chart gets it right as row 40 centre. As usual friendly and engaging service from the great crew. OK to good food. If you must endure the 15 hours to/from LA then this is a great choice.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Bi Rancheng","Singapore","2013-12-13","Return flight from SIN-SGN-ICN. Meal service was great! However flight from SIN-SGN the cabin crew had no smiles and due to the a small A321 the space was limited and they kept banging into me without any apologies. Service from SGN-ICN was good. However the return from ICN-SGN was disappointing. The check-in had more than 12 check in counters however they opened 6 for group check in and only 5 for normal economy check in and that morning they had 4 flights to Vietnam - I waited for more than an hour just to get my check in done.","","","Economy","","6.0","4.0","3.0","5.0","2.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","K Le Quang","New Zealand","2013-12-04","Jakarta to Saigon November 25 2013 on Airbus 321. The plane departed a little bit late Jakarta airport is chaos I flew for a round trip between SGN and HAN. The staff at SGN was nice though I had no idea why he was so slow in re-checking for my information as I had checked-in online previously. By the way they dedicated a counter for check-in online passengers but it was unhelpful. And worse the staffs at HAN check-in counters were rude like I was begging them something. VN used A330 and B777 for my flights which were good a bit comfortable. The stewardess' English was terrible though. Food was so disappointed to me with a cold thick sandwich. One of the worst in-flight meals I'd ever tasted. Two-hours flights were without any entertainment so boring! Flying domestically VN may be the best but for travelling overseas I would say ""No!"" with VN.","","","Economy","","4.0","3.0","2.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Tamawidjaja Gunawanto","Indonesia","2013-11-29","Jakarta to Saigon November 25 2013 on Airbus 321. The plane departed a little bit late Jakarta airport is chaos and nearly all flights have delays in departing or arriving. What surprised me was that the plane was pushed back while some passengers were still loading their cabin luggage into overhead lockers. Cabin crews seemed to be ignorant as they were busy organizing meal trolleys. Crews hardly smiled and when you asked something they were very slow and sometimes just said ""later"" without being helpful. On the way back November 29 2013 the crews looked fresher but some were indeed not friendly. I will try to avoid using this airline in the future. Not mentioning long haul short haul flight experience was not pleasant at all.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Damon Goodman-Anders","United Kingdom","2014-12-04","Travelled Orlando - Gatwick VS16 on 25/11/14 on the Upper Deck in Premium Economy. Used downtown Disney check in which meant you can get your boarding passes and check all your luggage in rather than having to take it to the airport excellent service and very quick. Priority boarded and glass of sparkling wine offered seating is 2-2 on the upper deck seats are a decent size and legroom is not to bad only complaint is when the person in front reclines it significantly reduces your legroom and the person in the window seat has problems getting out. Food was acceptable beef stew or Chicken and Rice meal offered bit over cooked but still tasty and then a hot breakfast served prior to arrival. Drinks service offered prior to meal during the meal and juice/water service during the night. Friendly and helpful cabin crew nothing seemed to much of a problem for them. On arrival at Gatwick the luggage was already on the carousel as we arrived so from the plane arriving on stand to exiting the airport was about 15 minutes which is outstanding. 1st time on Virgin Atlantic and would definitely use them again.","","","Premium Economy","","7.0","3.0","5.0","3.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Tung","United Kingdom","2014-12-04","London Gatwick to Cancun return in VS economy. First time with this airline. Check in at both airports were easy and stress free. I purchased “seat plus” on the way out so had to use the check in counter. There was no queue in Gatwick. On the way back I did online check in so just needed to print out the boarding pass then proceed to bag drop. The airplane was a refurbed B744. It has a nice interior. Seat was comfortable and was better than I expected. However pitch and width were tight if the passenger in front reclines. The entertainment is up to date although the choice of movies / TV not as good as other airlines. The on demand system with a touch screen will keep you busy throughout a long journey. Personally I still prefer the touch screen but with a remote/console so that you don’t feel the person behind you is constantly “pushing” your seat back. Food onboard was a weak point. It was a nice touch to be given a menu but the food quality was poor. On the way out I pre ordered low fat meal but was served normal food. I noticed the crew who said they would try to see what they could do but then disappeared entirely. There was no sandwich or drink in the galley so in my case it was a 10 hour journey without food. On the returning I was served normal food again and I had to remind the crew that I’d pre-ordered special meal – that didn't seem normal in my experience where all other airlines will give passenger their special meals before others so they don't get confused. Breakfast was also poor – an orange juice a yoghurt and a very dry croissant. Service was overall friendly but not as professional as other airlines. Toilets weren't cleaned and some were out of order. Overall an acceptable flight experience but I will still choose BA over Virgin.","","","Economy","","4.0","2.0","2.0","2.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T Patrick","Hong Kong","2012-07-02","SFO to Fort Lauderdale main cabin. Bags dropped off quickly friendly agent. Boarding efficient people try to cram too many bags on to avoid paying $25 a bag for hold. Very friendly throughout cabin immaculate and brand new feel. TV good quality my regular headphones worked fine. Bought a rum for 6 bucks but water free and available throughout. Very impressed with the whole thing highly recommend! Lots of leg room even when seat reclined in front I'm 5ft 10. Cabin a bit cold but I like that. Bring a wrap or shawl.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P Hegan","United Kingdom","2012-06-24","DFW - SFO and SFO - LAX. Brilliant airline civilised staff at check-in and in the air great value in economy seating and superb in-flight entertainment including the ability to order drinks and snacks using the touchscreen in front of the seat. Wifi service throughout the flight so I could work. Why is this so hard for other airlines to implement? The only thing that didn't work was the USB power socket under my seat and the only thing I didn't like was having to pay for the in-flight movie.","","","Economy","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Wagner","Australia","2014-08-11","VA509 SYD-OOL Boeing 737-800. Great service got to pick seats for free at time of booking and the leather seats were comfortable. Received a complimentary drink after take off and the crew were pretty friendly. Inflight entertainment was also pleasing.","","","Economy","","10.0","5.0","4.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T White","Australia","2014-08-03","ADL-MEL-LAX. Easy check in as always. Good flight from Adelaide to Melbourne - on time. Comfortable seats and very polite cabin staff. Melbourne to LAX left on time. The service in business class is very good and the staff are wonderful but the seats are not the most comfortable when compared to other airlines in that class. The seats aren't much wider than economy seats and are a little hard on a 14+ hour flight. I was in a window seat and was trapped when the person on the outside went to sleep. They squeeze a third seat into the middle group which I'd never seen on other international business class flights. Your pay more for business class to get comfort and privacy and unfortunately the seat configuration doesn't give you this. The inflight entertainment system could do with a revamp as there aren't many choices. The lunch services was great but the breakfast food was most odd and everything seemed to taste of five spice which was a little off putting - sometimes plain and normal is better than over the top. I like that they have a ladies only bathroom!","","","Business Class","","7.0","2.0","5.0","3.0","3.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T White","Australia","2014-07-29","Very happy with the service on Virgin. Flew BQB (Busselton) - PER (Perth). Got an orange juice and cookie which I was not expecting. I was greeted with a huge smile as I walked on board. After we took off one of the FA's made a point of sitting in the vacant seat next to me and talking about my love for aviation. I was alone and after we landed she walked me through the terminal to my parents making sure I arrived in one piece! I am flying with them again very soon and hope the service is much the same!","","","Economy","","10.0","4.0","5.0","2.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Mike Halpenny","New Zealand","2013-11-27","Melbourne - Hanoi via Ho Chi Minh. Flight left on Time from Melbourne upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Day time flight so arrives into Ho Chi Minh at just after 4pm local time and departs from domestic to Hanoi at 1830. Just enough time to complete immigration and customs. Unfortunately due to some serious issues with the baggage handling at Melbourne Airport our bags missed the connection and had to follow us the next day. I don't blame Vietnam Airlines for the issue as issue was Melbourne airports and can only praise the way they handled the situation on arrival in Hanoi. Bags arrived 2 days later to our hotel in Hanoi.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Mike Halpenny","New Zealand","2013-11-27","Ho Chi Minh to Sydney. Flight left on Time from Ho Chi Minh upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Night flight and 2 meal service which is a bit unnecessary as only 4-5 hours apart but cannot complain about to much being offered can you.","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Pizzey","United Kingdom","2014-12-01","Flew with Virgin Little Red from Manchester to London for a connection to Virgin Atlantic for a flight to Newark in Premium Class on an A330. Used the Number 1 traveller lounge at discounted price using Virgin flight reference which whilst no where near the Virgin Lounge quality was excellent and way above the normal pay for Exec lounges. Flight to Newark was very good plane in excellent condition and staff attentive polite and helpful. In flight entertainment was adequate with plenty of options. The meal was well presented and again the presentation was excellent. On arrival in Newark the Priority baggage did not materialise and it was the usual 'dog fight' to wait for luggage. Our return flight (after a cruise) was via Orlando international direct to Manchester on an old B747 in upper class. The Delta lounge was offered as a code share and was a nice quiet oasis although these American lounges are not a patch on the UK lounges regards food etc. Escorted by a Virgin staff member to the gate when the flight was due to be boarded and the upper class area was excellent The seating was not the new seating product as used on the new A330 fleet and the newly arrived 787's but was still very nice and the best way one can travel 'Red Eye' back to the UK. The staff were so attentive nothing could be too much trouble the novelty bar was just that a novelty for some the food was excellent the Beef Filet excellent as was the cooked breakfast. The fold out bed with mattress was a great feature and the Virgin pyjamas. The bed itself was quit hard but I was still able to have a nice sleep. Overall despite some adverse reviews recently My wife and I found the service to be excellent although I do think the US Airways Envoy 'Product' is better.","","","Business Class","","10.0","3.0","5.0","5.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","B Vancurova","United Kingdom","2014-12-01","LGW - Cancun return in Upper class. Lounge at Gatwick is very good with large selection of food/drinks. Boarding a bit chaotic but once on board everything was a pleasure. Food was very good and drinks plentiful. On the return trip lounge at Cancun is very basic to say the least. Upper Class was called first to board and again once on board everything was perfect - apart from my table that got broken on the way from London. It was not a problem for us as I shared my husbands table and we could have a nice dinner together. I managed to sleep for 6 hours the bed is comfortable and duvet very soft. The only issue for me was the seat as I like to sit in 'half way position' but the seat only goes some way down and you have to get up if you wish to put the seat in bed position. This would not put me off flying with Virgin and I am looking forward to my next flight on Upper Class in the future.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Stuart Pizzey","United Kingdom","2014-12-01","Virgin Atlantic flight in Premium economy from London to Newark A330. excellent flight good meal and flight crew were attentive polite and happy. what a joy. The baggage collection was not that good as the priority luggage did not materialise and it was any bags that came through except the crews. Return flight Virgin B747 Upper Class Orlando - Manchester. Staff attentive nothing too much trouble and very helpful. Upper class cabin wonderful quiet oasis but the product is not the best. The reading light in effective the position for the headphones terrible location and the converted bed mattress is not that comfortable. The inflight entertainment was good but it was the older product and the slightly smaller screens that in other business Class products. The food was excellent and the large dining table is very good and the ability to eat my meal with my wife sat on the foot rest is a great plus. I do believe that the US Airways Envoy is still the best Business class product pity about the US style of crew. Virgin do have that wow factor because the crew are so good.","","","Business Class","","10.0","2.0","5.0","5.0","3.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","David Wayne","United States","2012-06-24","LAX - Boston (R/T). Both legs exceeded my expectations. Everything customer oriented with comfort and ease in mind. Nice well maintained aircraft professional courteous attendants in flight and on the ground there when you need them. On board entertainment consistent with the modern world and food on demand and of a good quality. If I am offered more nasty one size fits all ""snack box""!!! Thanks again Virgin. I'll fly no one else.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Leokum","United States","2012-06-19","PHL-LAX and LAX-PHL - 6/15/2012 and 6/18/2012 - Check in was fast and the plane itself is great. Love the back seat TV and headphones. Headphones you can buy for $2.00 and they come in blue silver and pink. My girls loved them. The main complaint I have about this airline is that on both trips the flight attendants were rude and unfriendly. Very bad customer service! They should have better schooling for their attendants. This is the first and probable the last time I would travel with them if they don't correct this. Southwest is usually what I fly and their flight attendants are awesome.","","","Economy","","4.0","4.0","1.0","2.0","5.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Dilys Budd","Australia","2014-07-27","On 5 July my daughter and I flew Sydney to Queenstown NZ on Virgin 7406 operated by Air New Zealand. Even though the ticket said 'no meal service' we were offered a meal and later enjoyed a choice of movies. The return flight from Christchurch to Sydney Virgin 7533 was also operated by Air New Zealand. What a difference! No refreshment offered and movies carried a $10 charge. Didn't see an attendant unless you wanted to buy. This was not a cheap flight and after all it was 'International'. I didn't enjoy the return flight and would be loathed to recommend Virgin and their affiliates.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Daniel","Australia","2014-07-27","Travelled Business Class Melbourne-Hamilton Island return in the last 2 weeks. 3 hour flight at $1600 return. Whilst the Cabin Manager was friendly efficient and professional the overall product is really substandard for Business. Seats with no footrest limited recline dirty and scuffed nil storage. No pillow or blanket available anywhere on the aircraft. They don't stock them even for Business. Refreshment on the way up consisted on a small tart tub of yoghurt and a roll. Nothing else. Lunch on the return no pre lunch drink a small hot meal bread roll and small cake. Not even a salad. No sparkling available and no bloody mary mix for a bloody mary drink. No hot towel. No amenities at all. IFE consisted of a portable tablet which is annoying to place on a small tray table. Again couldn't fault the Crew who were fantastic. Just a shame they have such a basic product to work with.","","","Business Class","","5.0","2.0","5.0","2.0","2.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Sunil Bhambhani","Australia","2014-07-20","Traveled to Fiji and back. I won't hesitate to say that was my worst ever flight experience. Aircraft didn't had built in entertainment system for 6 hour flight from Melbourne to Nadi. Aircraft's seats were very small and aircraft lavatory was too small. I would say it was my most uncomfortable 11 hours of my life.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","L Enright","United Kingdom","2013-11-19","To be fair you get what you pay for in regards to quality and service the flights were on time and the food was good. The biggest issue we had was the plane from Frankfurt to Saigon had a technical problem with one of the emergency exits and they had to ask for 27 volunteers who would receive 600 euros per passenger to take another flight trying to get this paid is like trying to extract a tooth from a lion total wall of silence.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Krug","Australia","2013-11-18","Flew from Melbourne to Siem Reap via Ho Chi Minh. The plane was modern and clean and the service in business class was excellent. The flight was on time. The flight from Ho Chi Minh to Siem Reap was operated by Cambodia Air and this plane was very old but was fine for a 45 minute flight. Both of my return flights were operated by Vietnam Airlines and the service was excellent. Only issue I had was that I was given an economy seat for the Siem Reap to Ho Chi Minh flight when I had a ticket for business class. After querying this I was given the correct seat. The food and service was excellent and I would happily fly with this airline again. Please take care to check if you need a visa for Vietnam. I was in transit however some people have noted that their ticket fails to mention an internal flight from Ho Chi Minh to Hanoi (and then say to Paris). This happened to a friend of mine and resulted in her return visa being cancelled and she had to promptly organise a visa for her flight from Ho Chi Min to Hanoi. Best to check with the airline as some passengers have been caught out by this.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Mike Daveton","United States","2014-12-01","Flew New York to Edinburgh and I was sceptical as I normally fly BA but decided to join the frequent flyer programme and go with Virgin after a friend swore by them! And I must say I was impressed! The aircraft was a 747 and the seat was decent the food was tasty and loved the Virgin flair in general. The crew on both flights to London and Edinburgh were lovely and professional! The Crew stuck out and nothing was to much effort even on the short flight from London to Edinburgh nothing was to much trouble! All flights on time smooth flights and Captain always keeping us updated and pointed out sights on the flight from Edinburgh to London! I am flying Virgin next month again! I have started flying Virgin America in the US and they are great too!","","","Premium Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Johnson","United Kingdom","2014-12-01","Flew MIA-LHR B747 economy class. Another good flight with Virgin pre booked and paid for exit row seats. Flight departed MIA on time and arrived LHR 30 minutes early. Being able to pre book exit seats makes all the difference. It takes the dread out of an economy class long haul flight and makes it somewhat easier to rest and enjoy the flight.","","","Economy","","10.0","5.0","4.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Kozak","Australia","2012-05-07","LAX-SFO and SFO-ORD in early April 2012. Positives: check-in service at both airports was very professional. The planes were very clean the seats comfortable and there was more legroom than expected. On the other hand departure from LAX was delayed and there was very little information about the revised departure time and even which gate to wait at. Once onboard we waited for over one hour with very little explanation for the delay. Similarly on arrival at ORD the plane parked for over 45 minutes with very little explanation about when we could expect to disembark. I found that lack of communication to be quite frustrating and quite a contrast to the efficient experience in the air. I would use them again provided the price was right.","","","Economy","","6.0","5.0","3.0","0.0","0.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Rob Foley","United States","2012-05-01","SFO-LAX. Very nice terminal at SFO and efficient boarding process. Onboard we sat at the gate for about 40 min. No word from the pilots/crew on the delay. Crew seemed aloof and didn't really care aside from the drink service. The flight was over an hour late arriving at LAX but the staff didn't seem to notice. I don't know if it is VA thing to keep passengers in the dark about delays flight time arrival time etc but it seems like a policy that assumes their passengers are idiots and won't realize things are behind if they don't mention they are.","","","Economy","","5.0","4.0","1.0","3.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T May","United States","2012-05-01","One-way PHL-SFO. Since the airline was still new to Philadelphia the check-in line was completely empty. Onboard they offered noise cancelling headphones. The aircraft itself was new. The seats still pretty comfortable leather seats were a little stiff and wouldn't recline. The inflight entertainment seriously lagged when trying to play any of the games however the music and movie selection made up for it. Finally the staff were not only enthusiastic but they actually took the time to remember and refer to everyone by name.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Nicholas Janides","Australia","2014-07-13","Flew to Adelaide for business and have to report two excellent flights with Virgin Australia. Both flights were comfortable and with friendly and smiling cabin crew. I absolutely love the Embraer 190 aircraft and it's nice to see a few of them lined up at Adelaide Airport instead of the usual 737 collection. I will continue to use VA for business travel and I enjoy their excellent on-ground and in the air service. Well done Virgin Australia.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Mullinar Liz","Australia","2014-07-06","My sister warned me against flying Virgin Australia but unfortunately it was booked as an Etihad flight. The cabin was clean modern and with good leg room that's where the compliments cease. The entertainment system was not nearly as good as Etihad very few interesting movies. The earphones were awful scratchy and hard to hear sadly I was so used to Etihad I hadn't bothered to bring my own. The food was awful the service non existent we only saw the attendants when they served food no walking through the cabin offering drinks during the night or the other attentiveness one enjoys on Etihad Singapore Airlines or any of the other great airlines. I would never under any circumstances travel Virgin Australia again.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","T Teo","Malaysia","2013-11-18","KUL-SGN-KUL on A321 economy class. First time on Vietnam Airlines and had a pleasant surprise. What I thought suppose to be decent 90 minutes flight turned out to be an eye opener. The service was outstanding and the food was good compared to other 5-star airlines that ply the same routes. The seat pitch is quite comfortable and the configuration of 160+ people made the cabin look spacious and un-crowded.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Paul Ripley","United Kingdom","2013-11-18","We flew LDN to Hanoi HCM to LDN. Upgraded using option town to Deluxe economy - definitely worth it - more leg room. Food was really good option of western or Vietnamese. Plane was Boeing 777- very safe aircraft if not the most modern. Service was great by the staff welcome towels drinks brought round. If you wanted more food during the flight all you needed to do was go to the galley and get sandwiches drinks etc. If you are used to flying Qatar Airlines then maybe its not the same service as you get there but for the price and the fact you fly direct in a safe plane then I would definitely recommend Vietnam Airlines. Was on time both ways.","","","Premium Economy","","8.0","4.0","5.0","5.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Helen Krarup","United Kingdom","2013-11-14","VN54 from Gatwick to Hanoi on 12/11/2013. The service was good the staff helpful drinks were brought round frequently during the night and the food was no worse than any other economy airline. The aircraft seemed quite old and the seats were not overly comfortable. Our travelling companions' entertainment screens did not work which was disappointing on a long flight.","","","Economy","","7.0","3.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Johnson","United Kingdom","2014-12-01","Flew LHR-JFK A330 economy class. Virgin now allow their economy class exit row seats to be booked at the time of reservation so we booked economy plus paid £60 per person for exit row seats. We made our reservation on line then spoke to their call centre to pre paid for the exit seats all very easy and efficient. Seat numbers were assigned I think around 3 weeks before we travelled which was excellent and reassuring. We checked in online as usual and arrived at the bag drop at LHR T3 around 2 hours before departure and we were having breakfast in the departure area 15 minutes later. The flight departed on time. The seats themselves were a little narrow but acceptable however the leg room was what we had paid for so all was ok however there is no way I could travel for more than 30 minutes in a regular Virgin Atlantic economy class seat the pitch is appalling. The flight itself was fine food and drinks ok good service from the cabin crew and good inflight entertainment.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Teague","United Kingdom","2014-12-01","Flew LHR-SFO Premium Economy on 15th November. On time. Cabin appeared clean but a lot of dust gathered around air vents. The aircraft was a 747 with the interior really starting to show its age. The IFE screen was very poor quality which meant it was very difficult to work out what was happening in the films. Food was regular and average to good which was pleasant. Aircrew were polite and went about their work in an efficient manner. Premium Economy on the whole is starting to look a little expensive for what you get. The return from EWR to LHR was in economy with extended leg room and I felt that there was little difference between the the two. In short I would fly again but will start looking at airlines that are offering more modern aircraft which are more comfortable with better IFE.","","","Premium Economy","","4.0","3.0","4.0","3.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Holland","United Kingdom","2014-11-20","Orlando to Manchester on 5th November Flight VS76 with my grandchildren. I will never fly Virgin again. I have given Staff service 1 star but only because the option to give none is not available (like a lot of onboard services). On trying to book in there was a long queue which did not move. No announcements were made and eventually another passenger told us the computer system was down. The ground crew were exceptionally rude and our party was split despite having reserved seats before we left the UK. The cabin crew were almost invisible. They disappeared to their rest area shortly after serving the meal. Call bells were ignored. When they did appear they were disinterested and barely polite. The meal was unappetising. Perhaps if Virgin spent some of the money they spend on advertising and hype on training staff and updating very tired and worn aircraft passenger satisfaction would improve.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Ciraulo","United States","2012-04-30","JFK to LAX. Airplane was clean and looked good but my husband's seat kept falling into the gentleman behind him and then he had to manually bring it upright. Entertainment system was complicated. The crew were polite however the food was horrible and served cafeteria style. There was apparently a leak through the departure door. My feet were frozen solid. When the attendant was asked she said ""hold them up"" and laughed.","","","First Class","","1.0","4.0","5.0","1.0","2.0","","","4.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Cueto","United States","2012-04-17","Two excellent flights from SEA-SFO then SFO-IAD a week later. SFO-IAD: easy check-in at home an efficient and airy terminal in SFO generally happy and helpful employees and a variety of entertainment options. I print boarding passes at home and don't check in luggage so I can't comment on the airport check-in process. My only gripe is the practice of blocking aisle and window seats from advance seat selection essentially forcing the customer to pay extra for ""premium"" or exit row seats. On both flights I managed to change to window seats so I know the airlines are deliberately blocking them in the hopes of generating extra revenue. Employees are aloof.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Lau","Australia","2014-07-06","VA 43 Brisbane - Denpasar on 29th June 2014. To be fair the flight was not so bad but I have to agree with other passengers that Virgin should really consider using a larger aircraft for this popular route as the whole journey took 6hours or so. Otherwise it was not bad at all. The seat felt big despite the standard 737 3x3 configuration. There was no inflight entertainment but most passengers had iPad/iPhone/Laptop etc to keep themselves occupied. The inflight magazine was actually quite a good read. The food was mediocre but I was not expecting 5 stars treatment after all so it was OK. FAs were fine. All in all a pleasant flight and will consider booking Virgin again in the future for other routes.","","","Economy","","7.0","4.0","3.0","3.0","1.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Ken Duffin","New Zealand","2014-07-03","VA164 - AKL to Coolangatta 25 June. I wasn't aware VA was a 'budget' airline and 700 bucks constituted 'budget' tickets but clearly they did. Booked through WebJet some sort of cock up led to us being charged $260 to take a couple of bags onboard. Upon trying to pre-pay luggage for the return trip advised this was completely impossible by VA. However went to the airport on the return leg expecting another huge bill and baggage checked in without a murmur! Go figure. On the plus side no delays and got us there and back just fine. Don't much like budget airlines however with stupid complex booking tiers and inflexible attitude especially not for a 4hr flight so doubt I'd ever use VA again unless forced to.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","W Ross","Australia","2014-07-03","MEL-OOL 3 July: Worst flight ever I think it was an old Ryanair aircraft seats did not recline there was no legroom my knees were diagonal to the floor seats are narrower compared to Jetstar or Tiger and there was no inflight live2air rather some silly streaming service which required people to use their own devices. I can't understand Virgin their seats and aircraft are horrendous but then they give people free wine and beer (imported Italian Peroni!). I tell you what Virgin keep your alcohol and take a row of seats out 30 rows in a 737 plus two rows of business class does not work I am still in pain from this horrible flight added to this it was an hour delayed and even while loading the aircraft none of the ground staff seemed concerned and loading was slow and non rushed really disappointed. I don't understand how Virgin thinks this is acceptable.","","","Economy","","1.0","1.0","2.0","3.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Fredrik Haglund","Sweden","2013-11-06","SGN-BKK with A321. On time great food nice staff clean plane. Definitely a 4 star flight. Only minus that we were not given immigration form for Thailand on the plane.","","","Economy","","9.0","4.0","4.0","4.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Johnston","United Kingdom","2013-11-01","We had 2 long haul flights from Gatwick to Hanoi and a return journey 16 days later 13 Oct and 29th. On both journeys we found the staff more interested in holding conversations among themselves ignoring passengers and even shouting to each other. On both flights the toilets were dirty no soap in the dispensers and filthy floors on long flights. Passengers should expect regular opportunities to have drinks water or juice in particular on each flight we had to go to the galley to get drinks. The leg room was very small we had more room on most of the internal flights we took in Vietnam and Cambodia. We have travelled to a lot of countries and this is one of worst airlines we have used.","","","Economy","","3.0","1.0","1.0","2.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Miller","United Kingdom","2014-11-20","Travelled from LGW-BGI and BGI-LGW several weeks ago. Both flights were on time boarding was quick and efficient staff were friendly. Aircraft were clean and the inflight entertainment was excellent. Food was frequently served and tasted nice.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Alexander Stevens","United Kingdom","2014-11-20","I was flew premium economy from Gatwick to St. Lucia but on the way back we got upgraded to upper class. It was very nice and new with new lighting colours and various patterns across the cabin. The seats were very new and modern and the bed was comfy. My suggestion is that these seats are only on the A330-300 but to give everyone this modern even more luxury experience I think it should be released across the whole fleet (not A320). The seats and the bar. This would give the airline an outlook on the modern perspective of Virgin Atlantic's Upper Class and luxury flying.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","D Swanner","United States","2012-04-16","Round trip from LAX to JFK. In both cities the check-in and boarding procedure was confusing and chaotic with extremely long wait times. There appears not to be enough ticket agents. They are really cutting corners with customer service. While I was waiting in the ticketing line for 45 minutes an agent kept warning us that the plane gates would close 10 minutes before departure. Yet there was no concern for getting the line to move faster. It was very disorganized boarding the plane and we could not hear the agent's instructions. Employees are aloof.","","","Economy","","4.0","3.0","2.0","3.0","3.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Soeren Krumrey","Australia","2012-04-11","San Francisco to San Diego in so-called ""First"" class. Compared to other North American carriers much newer airplane and better seat. However nothing special if you apply international standards. Only 3 guests in First but dedicated stewardess preferred to read a magazine rather than pay attention to customers we had to press the call button whenever we wanted anything. Flight was around 90 mins but 30 mins before landing they stopped serving alcohol. Snack platter was lovely for this short flight but drinks pretty cheap and nasty.","","","First Class","","6.0","4.0","2.0","3.0","0.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Maresca","United States","2012-04-09","Flew 'main cabin select' from LAX to SFO. Flight was delayed. Seats were reassigned due to equipment change even though it was the exact same configuration. Main Cabin Select includes dedicated overhead compartment. We boarded ahead of the rest of the main cabin and put our blazers in the overhead compartment. Flight attendant told us it was a full flight and our coats had to go on the floor in front of us. (What happened to “dedicated overhead compartment?”) Flight attendants were aloof and came across as uncaring even on a 55-minute flight (that was delayed over 3 hours).","","","Economy","","5.0","3.0","2.0","0.0","4.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Johnson","United Kingdom","2014-07-01","Travelled on VA 29 to Abu Dhabi on 24/6/2014. This was a code share with Etihad. I was booked business class. I have been flying business class from UK to Sydney up to 5 times a year for over 10 years this flight can only be described as horrendous. Seats are premium economy and although they claim to be flat bed they are like sleeping on a plank! 7 seats per row in cabin if you are in the middle of 3 seats you are trapped. My flight was code share with Etihad how can their be such a difference. The best advice I can give is make sure your flight is not a code share. Cabin crew unwilling to accept complaint re the standard of seating I am unwilling to say more other than beware. It is worthy of note that a number of passengers complained all ignored.","","","Business Class","","1.0","1.0","2.0","2.0","2.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Guiver","Australia","2014-06-20","VA 43 Brisbane to Bali June 6. Flight delayed by approx 30 minutes due to crewing. Flight 90% full. We were fortunate to have purchased exit row seats so had a reasonable amount of space for the 6+ hour flight. Crew performed well under difficult circumstances (only 2 toilets at rear of the 787-800 - hence long queues and galley at rear of the aircraft). Food average and some beverages ran out. In-flight wifi entertainment adequate Due to the flying time and therefore comfort this route may be better served by VA with a larger aircraft as Jetstar now operates the 787 to this destination out of Brisbane.","","","Economy","","7.0","4.0","3.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Roger Stone","Australia","2013-10-25","HKG-SGN-HKG Business - good flights excellent food and service and a certain charm not normally experienced on many airlines. I enjoy the VN Airlines Lounge at Saigon but not the shared lounge at Hong Kong which reminded of a seedy bar. However I do not wish to detract from the very pleasant on-time and professional experience I had on Vietnam Airlines.","","","Business Class","","8.0","5.0","4.0","5.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","L Anderson","Australia","2013-10-25","In March this year we booked a flight from Melbourne to Ho Chi Min City then on to Danang. We were not due to travel until October. My husband and I have traveled extensively on various airlines. Our flight from Melbourne to Ho Chi Min City was not delayed significantly the inflight entertainment worked perfectly the food was very nice the plane was in good condition (no broken seats or arm rests) and staff were exceptional. You were not bothered every five minutes by them but if you wanted or needed something they were there in an instant and always with a smile. It was one of the best international flights I have ever been on. My only small criticism is that the seats are a little on the hard side and after a 9 hour flight my bottom was a bit sore. We had a connecting flight from Ho Chi Min City to Danang which was cancelled. The staff managed to get us on a flight that actually left fifty minutes earlier than the one we were supposed to be on. The airline representative went to huge lengths to make sure our bags went on the correct flight. When we arrived in Danang our luggage was there and so was our transfer. In total we had four flights with Vietnam Airlines and every one of them was excellent.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Brian T Blair","United States","2014-11-20","Boston to London. As this was a gift we flew business class and paid the full amount. While new to the Virgin style I found the set up a bit confusing. The flight attendants actually had to make people's beds as it was impossible to figure out how to do it yourself. On the way back from London I had ordered a starter main course and dessert when requested at the beginning of the flight. When the dessert time came the flight attendant said there was no more left of what I had ordered. The dessert itself is irrelevant but the fact that they ran out of anything for people paying thousands of dollars for this service was enough to make me angry.","","","Business Class","","3.0","3.0","2.0","4.0","5.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Matt Buck","Thailand","2012-04-04","PSP-SFO-LAX overnight in San Francisco. On each flight ground and cabin staff were friendly professional and considerate. Seats were comfortable and I found many no-cost entertainment options. Non-alcoholic drink service was good in that they leave the drink can or give a generous filling as opposed to my previous experiences on similar carriers. Aircraft was well maintained and the ambience soothing with the cabin lighting.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Fiona Cummings","United States","2012-04-03","The best US domestic airline service available. Family flew Chicago to Las Vegas via San Francisco return. Staff pleasant and helpful at both ends. Interior of plane was new and clean. Entertainment system in seatbacks is superb - some movies and visuals are pay per view but the entire music selection is free. It's good to order food and drinks from your seatback and have them delivered to your seat. Staff wear interesting uniforms and pilots greet on arrival and departure. They offered the cheapest fares for the route and San Francisco is a fabulous airport in which to spend a couple of hours.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Denis","Australia","2014-06-16","Recently flew Athens-Abu Dhabi-Sydney with Etihad. We had pre-allocated our seating (2 seats down the back A&C) as my wife and I wanted to avoid people climbing over us at night. We got shunted to BC seats with A also occupied and Etihad would not change it or offered a reason. Exactly what we did not want. Unbelievable. The plane was only 60% full and there was no need to cram us into ABC seats. Unbelievable? We checked our original seat allocation and found a 5 year old occupying AC spots with parents in middle section with spare seating alongside. Pretty Poor. When I moved after takeoff into a spare aisle seat with no one beside me the flight attendant moved 2 people beside me in the middle of the night. Unbelievable again when there were spare seats around. Never again with Etihad.","","","Economy","","1.0","1.0","1.0","2.0","4.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Belinda Stevenson","Australia","2014-06-16","VA 867 20th May 2014. VA 898 30th May 2014. Flying VA from Melb to Sydney we were treated as people with kindness beyond expected staff from managers to check in to wheelchair and luggage assistance to meals. They deserve the award for compassion care and efficiency.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","S Chim","Singapore","2013-10-23","Flew Singapore-Ho Chi Minh City-Danang and Hanoi-Singapore. On checking in at Singapore I was expecting my baggage to be checked in all the way to Danang with a 2-hour transit in Ho Chi Minh City. The check-in agent at Changi informed me that this cannot be done as ""there is no longer any immigration at Danang"". No immigration at Danang? Silkair flies direct from Singapore to Danang! How do they clear international passengers there then? Perhaps it is the way the Ho Chi Minh airport is designed that does not allow international passengers to transit smoothly from the international terminal to the domestic terminal? Even if we have to go through immigration at Ho Chi Minh City why can't the baggage be checked in all the way? The result? I had to go through immigration at Ho Chi Minh City collect the luggage myself walk to the domestic terminal with my luggage and check-in again for my flight to Danang. This is not a transit it's a transfer and it's with the same airline! Return from Hanoi to Singapore was less eventful. Used Optiontown for an upgrade to Business Class. Well worth the money if only to avoid the very long queues at economy check-in with their big tour groups. Food and service in Business Class was also very good.","","","Economy","","7.0","5.0","4.0","5.0","0.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Stopher","United Kingdom","2013-10-16","Flew from London to HCM Deluxe Economy. The flight was a nightmare and not what I expected. The deluxe economy was absolutely not worth the difference. Cramped and the cabin temperature was so hot it was hard to breath. We did not receive a flight pack and there were two toothbrushes in the toilets. I asked for an eye mask and after a lot of fuss one was found but not in a hygienic bag. Cutlery for breakfast was plastic. The inflight entertainment was faulty. The flight stopped in Frankfurt and we were left without any information for two hours. I will not be flying with them again.","","","Premium Economy","","1.0","2.0","3.0","3.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Johnson","United Kingdom","2014-11-17","A great disappointment. We traveled with Virgin Atlantic a few years ago and the economy cabin was comfortable and the service good. Not any more. Shabby and cramped seats with very little leg room unless you pay for an extra couple of inches Virgin seem to have lost the plot with economy passengers either that or they just don't care! Food was inedible on the outward flight from London to Boston the cabin crew were over stretched and took nearly two hours to serve the meal. This was not a problem on the way out but the return flight was delayed by four hours and left at 1.45 a.m so by 3 a.m. they were still offering poor food to people who just wanted to try to sleep. BA who were subject to the same delay in London managed to turn their flight round much faster and were only two hours late.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Smith Kevin","United Kingdom","2014-11-11","I recently travelled Virgin Premium Economy from London to Hong Kong and my experience was not what I had expected for the price. Having been upgraded to Premium on a return flight from New York to LHR I was looking forward to experiencing Virgins mid level class as the BA version was absolutely wonderful. Comfort is my primary priority on long haul as I really need to sleep in order to arrive feeling healthy. The Virgin website shows a video of what to expect in PE and I was gleefully looking forward to what was described by many as an even more luxurious level of comfort than what BA offered. Unfortunately those expectations were dashed when I sat down in the elderly Boeing aircraft to find a dirty poorly maintained and cramped environment. I was who shocked to find that my legs were blocked by a rigid plastic barrier beneath the seat in front ensuring that I wouldn't be able to extend my legs fully (this ridiculous design feature appeared to be in place throughout the PE cabin but not in regular economy). The promise of greater levels of comfort were further reduced by the large metal footrest that dug itself into my lower leg. Pulling it down so I could actually use it resulted in my legs being hoisted so high in the air that my knees where above my stomach. The armrests were large ugly plastic topped designs that were static preventing my partner and I from sharing our combined areas (a feature available in most economy cabins I've flown in). So I put my earphones in to watch an inflight movie and was promptly deafened by the pilots announcement as they had set volume level to maximum independent of the local level I had set. I complained to attendant who very politely said he'd get it sorted. I also asked why the PE cabin I was in didn't reflect the one I had seen on their website when I paid for it. He explained that only the more recent fleet of aircraft were fitted with the new trim and these older planes were not considered for upgrading as they would be replaced in the next few years. I would have expected more clarity when parting with my hard earned money so I could have been better informed about what I was actually paying for as the resulting experience fell way short of what I was expecting. I certainly won't be making that mistake again.","","","Premium Economy","","3.0","2.0","4.0","3.0","2.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T Kovalcik","United States","2012-03-15","Roundtrip BOS to SFO. Plenty of leg room. Inflight entertainment was very good. Really enjoyed the Sat TV and the on demand shows and movies. Flight crew were polite and helpful. Free soft drinks but no free food not even nuts or pretzels. Got in about 30 minutes early going out and on time coming back. Their prices were lower or comparable with other airlines.","","","Economy","","9.0","4.0","4.0","3.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Sullivan","Australia","2012-03-12","DFW to LAX. Great flight. Crew friendly and enthusiastic. First class seat very comfortable. Lots of personal space for a domestic cabin. Food of high standard. Overall a superior product when compared to most of the US carriers I have previously flown.","","","First Class","","9.0","5.0","4.0","4.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Dobson","Australia","2014-06-08","Travelled ADL-MEL-AKL on 5/6/14. Flight was late leaving Adelaide we had to run to our next gate after passport control we were the last people on the flight. We did not get our exit row seats which had been paid for at time of booking staff were miserable food average our luggage did not arrive until 27 hours later. Very poor service we will not travel with this airline again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","N De Guzman","Australia","2014-06-04","Perth-Sydney-Perth. They didn't even provide a pillow and a blanket for these flights unlike Qantas who provided a pillow and blanket. The complimentary food from Perth to SYD was not that good there was just quiche and a muffin. When flying back to Perth the flight attendant saw me with lots of luggage but didn't manage to help me. I would fly Qantas next time.","","","Economy","","5.0","2.0","1.0","1.0","4.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Rob Wood","Indonesia","2013-10-15","The most chaotic check-in I have had the misfortune to experience was at Hanoi Airport this morning trying to check in for the VN Singapore flight. Unclear queues people pushing in slow check-in and unhelpful unsmiling staff when passengers were getting concerned about being able to check in on time despite being at the airport in good time. Naturally the flight was late leaving and also late arriving at Singapore without a word of apology by anyone. Whilst the flight was otherwise uneventful the whole experience was horrible and it was good to be back at Changi.","","","Economy","","","3.0","1.0","3.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","S May","Australia","2013-10-15","Myself and my wife have travelled extensively throughout Asia and Europe. We are halfway through a 2 week Business class trip to numerous destinations in Vietnam. We were booked to travel to Danang from Hanoi yesterday. Due to a typhoon flights were delayed. NO-one at Vietnam airlines would advise us if they would be rescheduling flights. No communication to passengers no notices. Nothing to let us know what was happening. We waited for 6 hours at the airport. We after repeated requests were rescheduled to first available flight the next day 30 hours after our flight was postponed. We left the airport to get a hotel room for the night at 8.40pm. Friends of ours who could not afford to stay in a hotel decided to stay at the airport. They were put on an ""unscheduled flight"" 20 mins after we left the airport. We are extremely upset with Vietnam Airlines They told us that no flights would be leaving until after 2am and that we had to rebook with first available seats (business or coach) which were 9pm the following night. How can it be that we are told there is no seats and no flights yet our friends (coach travellers) are at the destination and we are still sitting here waiting for ""the only flight available""? Vietnam airlines seriously lack communication skills integrity and respect to the passengers. I would advise anyone wishing to travel with Vietnam Airlines to seriously think about another airline. The most disappointing experience we have had with any airline.","","","Business Class","","1.0","3.0","1.0","3.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Dhar","United Kingdom","2014-11-06","Was looking forward to good quality service but it appears you only get this if you pay more. Economy passengers are treated like cattle - herded in poor seating extremely cramped - I am not tall but even I could kick the feet of the person in front of me when I attempted to stretch my legs! Substandard food - beef stew had a single piece of meat. In contrast flew out on code share Delta - was expecting poor service but got excellent care. The only commendable point about Virgin was the ground crew. Pity the rest of the experience was a let down. Maybe Virgin should remember that not all passengers are business travellers or have air miles for upgrades.","","","Economy","","1.0","1.0","2.0","2.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Hall","United Kingdom","2014-11-06","VS032 Saint Lucia-Gatwick 02/11/2014 - felt like we were a pain to them in economy. Tried to tell female crew member that wife's screen did not work she said we would have to wait and waltzed off and never returned wife did not see safety briefing. Told male member who helped us out. A child was sick later in the flight and many of the crew froze with fear. It was left to one attendant to tidy up. Poor show by most.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Weiss","United States","2012-03-06","Outbound SFO to Ft. Lauderdale was fine. Most staff seemed like they'd rather be anywhere but at work. Seats were comfortable. Leg room fine. Entertainment system good though not yet fully functioning. 1 beverage service in 5.5 hours. Return crew mostly had same dullness. Handset for entertainment system was unusable. No sympathy or offer for complimentary headset to use other features. Poor sound quality for emergency instructions. Air conditioning did not function properly. I will avoid this airline whenever possible until staff are better trained in customer service.","","","Economy","","3.0","5.0","1.0","2.0","1.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Liz Coffey","United States","2012-02-29","BOS-SFO direct. Could be worse could be better. Pretty good leg room seats uncomfortable. You have to pay for: all food most drinks all movies TV on demand headphones checked luggage. Free: sodas coffee and tea water satellite TV games music carry-on luggage.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Sullivan James","Australia","2014-06-03","Brisbane-Sydney-Brisbane in the last week. Great service all round including opportunity to check luggage 3 hours before flights. Delay with return flight fully explained by the cockpit.( no fault of Virgin). Cabin crew friendly and professional both ways and ground staff excellent.","","","Economy","","10.0","4.0","4.0","4.0","2.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Williams","Australia","2014-06-02","BNE-ADL checked in 90 mins before flight time my eldest son was row 13 my youngest son row 14 and myself row 22. They did manage to get me sitting next to my eldest prior to takeoff. What's with the rope across business class? Two crew members for the whole of economy serving a choice of tea coffee juice or water. No food provided $7 for dreadful beer $4 for chips. Last time with VA.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Geoff Hardman","United Kingdom","2013-10-13","Customer service is not in this airlines vocabulary. Planes are old and tired and the ones we flew on the video screens did not work. Flew from Hanoi to Gatwick via Frankfurt on 20th September 2013. Plane was due to depart Frankfurt at 07-15 on 21st but it went ""tec"" and after a couple of hours flight was cancelled. We were eventually re-booked on to the 16-15 Lufthansa flight to Heathrow. Vietnam Airlines had no representative at Frankfurt and made no effort to transport us from Heathrow to Gatwick where we had parked our car. We thus had to arrange our own transfer. During the 9 hour delay we endured all we received in terms of refreshment was a small cheese roll and a can of Fanta orange. We would certainly not recommend this airline and would advise that if we travel to Vietnam again it would be with a more reputable airline.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","David Guyatt","United Kingdom","2013-10-13","Due to fly to Hanoi via Frankfurt on 20th Sep 13 at 1010hrs. Flight cancelled until 21 Sep 13. Reason given was aircraft U/S in Germany awaiting spare part. Put up in Hilton Hotel. Note pushed under our door at 2200hrs saying Flight was now 0640hrs on 21 Sep with check-in at 0500hrs! On arrival at check-in at 0500hrs no one there! Eventually turned up at 0520hrs. Flight delayed boarded at 0700 but didn't take-off until 0835hrs. Landed in Frankfurt to be told we could not leave the aircraft. The crew left the aircraft and the cleaning staff came on board to clean the aircraft. Spent nearly 3 hours on the plane no refreshments offered we had to ask for a drink. Some people helping themselves as nobody on board. Eventually the new crew came on board followed by the German passengers who found that the seats had been double booked! Told to sit wherever they could. Took-off at about 1320hrs. I suspect 2 half full flights had been turned into 1 full one! No inflight entertainment either going to Hanoi or coming back. Food and service poor. Never travel with them again.","","","Premium Economy","","2.0","3.0","2.0","2.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Jenkins","United Kingdom","2014-11-06","London to Orlando October 2014. Outward flight VS15 747-400 in PE which was OK the food was acceptable and there were several little extras throughout the flight including ice cream sweets and squash offered. Priority boarding and a welcome glass of bubbly started the flight quite nicely and the inflight service was generally attentive and friendly. The flight attendants worked solidly throughout the 9 hour flight they were understaffed and it was clear that they had little rest. The cabin was disappointingly a bit grubby though dust around the air vents and crumbs around the seat. The seat was comfortable and plenty of legroom. The IFE worked well. On the whole not a bad experience and the benefit of a smaller cabin at the front of the aircraft makes a lot of difference. We couldn't get PE for the return flight so ended up in Economy towards the rear of the plane. What a difference! VS28 another 747-400. A disinterested cabin crew more concerned about fancy hairdos than their jobs arrogant and dismissive attitudes dreadful food. The main cabin lights were switched off for the entire duration of the flight (apart from the 'food' service) and we took off at 7.30pm hardly bed time. I think this was to get people to go to sleep so they didn't have to do anything! In fact the attendants disappeared to the back of the aircraft for some 'rest' when perhaps they could have been attending to their passengers. They were not interested in collecting used drinks/rubbish which languished on my tray until I got up and returned them to the galley. The seats are crammed in 459 passengers on this flight although not especially uncomfortable for me (I am 5ft 5) but for a taller person must have been hellish. The food choices had run out by the time they got to us so adding insult to the injury of being stuck in the bowels of the plane - first dibs on the food would make that a bit better! To summarise you get what you pay for and I would probably consider PE with Virgin again but definitely never Economy. BA for us in future.","","","Premium Economy","","3.0","4.0","2.0","2.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Baker","United Kingdom","2014-11-06","Lots of negativity read before I flew Newark return. Not really worried as I'm not a fussy person. Flight out was on time attendants were courteous and professional food was OK for airline food. Return was supposed to land and 07:30 so booked train tickets accordingly then changed to land at 09:05 so changed train accordingly but landed at 07:45. Not many will moan about landing early but cost me train change costs for 3 people. Having said that everything on the return (apart from changing our seats and splitting 1 of our family up - not the end of the world) was good. Food (beef stew) again OK and hit the spot. Would I fly Virgin again. Definitely. If you can see past the fact that a few hours flight on an aeroplane is not supposed to be a fortnight in a five star hotel then Virgin will do the job just fine.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P Hawthorne","United States","2012-02-28","DFW to SFO. I loved the fact you could watch TV and use the Wifi without having to pay extra. I also found that the personnel at the check in counter along with flight attendants were more pleasant than any I have encountered. The only issue that I found with Virgin America is that it does not fly everywhere. I had a connecting flight from DFW to Austin with American and they were not able to handle my bags so I had to re check in and go through security again once I arrived to DFW.","","","Economy","","7.0","4.0","4.0","0.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","James Sullivan","Australia","2012-02-08","LAX to DFW. Delayed 2 hours due to weather disrupting schedules. The departure gate was chaotic as passengers were asked to check cabin bags as the flight was full and cabin space was at a premium. Boarding was uneventful and the first class cabin is roomy seats are large and comfortable. Great recline particularly for long domestic sectors. IFE easy to navigate and a good selection of programs. Meal was tasty and the crew friendly and efficient. My concern surrounded the check-in staff checking your mobile while checking in passengers is not professional. Priority tag was not attached to my luggage which I discovered after waiting for my luggage in Dallas. Virgin America offers a great inflight product but their ground crew and reservation system must be addressed if the virgin brand is to represent a consistent product across all their subsidiaries.","","","First Class","","7.0","5.0","2.0","0.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","H Spud","Australia","2014-05-29","LAX to Brisbane last week. Fantastic service. Great crew comfort and meals were great. Boeing 777 presented in a beautiful clean and well fitted out. I will never fly Qantas to the USA again. Virgin offer a fantastic service at a much cheaper price.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-05-26","MEL-BNE and MEL-SYD return. All flights pretty well on time. Priority boarding a bonus for frequent flyers and lounges in all airports were excellent. All flights in economy and served a snack with tea coffee water or juice. WiFi streaming for entertainment is a bonus though when you fly a lot the choice is somewhat limited. SYD-MEL leg arrived at airport 2 hours before flight and was offered a seat on a flight just about to depart which made life a lot easier. Check in staff very good and efficient. Cabin crew pleasant on all fights and they seem to enjoy their work.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Kevin Jenkins","United Kingdom","2013-10-07","Bought Vietnam airlines flight as it was the fastest to Hanoi. Travelled on VN0144 from LGW to Hanoi. First the plane said it was delayed until 12.30 and there was nobody to be found in the Vietnam Airlines help desk until around 1. They said that the plane had been delayed until tomorrow giving us a £5 meal voucher for a decent meal in Gatwick £5 does not go far. We got put up in the Gatwick Hilton and fed which was good but what was bad is that they gave us no information until around 10 at night by a note under the door. Vietnam Airlines had no customer service rep sent to the hotel. We finally got on the flight the next morning at around 10.00 (24hrs later). The first leg was to Frankfurt which on arrival we found out that the seats had been double booked. Also we were not allowed to get off which was annoying as I wanted to get some liquid duty free items as we were told that we were not allowed to take them to Frankfurt. The long haul stretch was uncomfortable for me as there was very limited leg space and the in flight entertainment was broken. Also the air crew let the passengers run riot over the drinks. This meant that people on board got rowdy and Vietnam airlines crew just sat at the back of the plane doing nothing. Plane safety - I didn't feel safe on-board because of the amount of disorganization and chaos from the airline. They also had no emphasis on safety and didn't show the safety videos on it's hurried take off from Frankfurt.","","","Economy","","","1.0","1.0","3.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","A Hayes","Australia","2013-10-07","Flew Ho Chi Minh to Frankfurt 4 Oct on Boeing 777 200 series in business class. Although seats are a little on the old side the were reasonably comfortable. The inflight entertainment system did not work and only one film offered on the main screen which is not acceptable in business class! Otherwise food and was excellent. Again no showers at Ho Chi Minh airport business class lounge.","","","Business Class","","7.0","4.0","5.0","5.0","1.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Taylor","United Kingdom","2014-11-06","VS076 MCO- MAN. Make this trip half a dozen times a year. Never use the lounge at MCO instead always get $30 voucher for a meal in the airport instead of eating on the flight. Not tonight $15. Not bad for a £2750 ticket.","","","Business Class","","5.0","5.0","4.0","3.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Forsyth","United Kingdom","2014-11-06","We have travelled with Virgin Atlantic a number of times over the years and have always rated their premium economy service. Our most recent trip change that. The flight was delayed by almost 3 hours but they did send an email and text about 8 hours before the flight to let us know which was great. The text gave a number to call if you had a connecting flight which we did. I called the number and after listening to many options had to chose the general ""wait for assistance"". I did and was still waiting 15 minutes later. Tried again with the same result so decided to email which was a form that required you to put in all your details. When I hit send I got a message to say they would get back to me in 28 days or less! I was getting a bit stressed by this point as our connecting flight was going to be tight due to the delay. We got to the airport early and I went straight to the Virgin desk to explain. I was asked if the connection was with Virgin and when I said ""no"" I was given a shrug and told there ""probably won't be a problem you should make it"". I asked if there was anything they could do and was told to check onboard to make sure we got off the flight promptly. On the plane and we were told ""you should be OK because you are amongst the first to get off"". When we landed it was clear that they were not disembarking in any systematic kind of way. As it happens it wouldn't have mattered if we were first off as our luggage took 55 minutes to appear. Customer care was one of the reasons we used Virgin in the first place but it is obviously totally superficial and as soon as you have a problem they really don't want to know. My dissatisfaction was made worse by the experience on the flight. We were seated upstairs and although this seemed a good option I would not chose to sit there again. This was our return flight and everything was inferior to the outward flight. The foot rest seemed to be in a misaligned position so are not as comfortable. The cabin is split one part premium and on part economy and everyone from economy walked through the premium cabin to queue for the toilet. Trying to sleep with people standing beside you waiting for the loo is not great. The usual format for Virgin is drinks service after take off - didn't happen. Food - extremely poor quality. Liqueur service after the meal - didn't happen. On the outward flight we were given ice lollies and then sweets on landing. None of that. I asked for new headphones as mine were faulty and I'm still waiting. I honestly felt like we were on a different airline from the one we flew out on. Very disappointed and really wouldn't recommend Virgin to anyone. I know you pay your money and take your chance but there is no excuse for poor service and the attitude from staff was awful. Consistency should not be too hard to achieve if the airline are serious about offering a good experience.","","","Premium Economy","","2.0","4.0","1.0","1.0","5.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Jano","United States","2012-01-18","ORD-SFO. Flew priority select to SFO return in economy. Plenty of leg space in priority select. Snacks meals and drinks can be ordered at no cost using video screen. Once flight attendants made initial run through they were quick bringing drinks and snacks. Seating in economy comparable to most airlines snacks charged at usual airline costs and the selection less than in priority. Planes were new which is much appreciated after flying the old tubs American and Delta fly.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","G Cueto","United States","2012-01-11","SEA-SFO-DULLES on Jan 5. First leg delayed nearly two hours with no explanation and I nearly missed my connecting flight. Upon boarding the flight attendants were cheerful but the seats and carpet weren't properly cleaned - I saw crumbs on several seats. The second leg was a red-eye flight and the flight attendants were less cheerful more distant and arrogant. I tried ordering drinks on two occasions using the touchscreen system but the drinks never materialized. While other airlines like Alaska and Delta are stepping up their game - especially in customer service - VA seems to be falling behind.","","","Economy","","5.0","0.0","3.0","0.0","5.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Wyatt","Australia","2014-05-25","I recently had a trip booked and paid for with this airline from Rockhampton to Brisbane. We had plenty of time to get from Rockhampton to Brisbane for our connecting flight to Bangkok. The afternoon before our planned flight Virgin sent a TEXT message stating our flight was changed with no further details provided. When I called Virgin I discovered they had placed us on a much much later flight meaning we would miss our flight to Bangkok by several hours. Virgin made no attempt to rectify this issue. I then had to drive 8 hours to Brisbane and was initially told I would not receive a refund! After over 2 weeks the airline finally contacted me back and told me I was lucky to receive a refund and it would take up to 12 weeks to process this. It has been over 3 weeks since the flight was cancelled (by Virgin) and I am still yet to receive a refund for this flight. Virgin customer service is the worst I have ever come across - their attitude towards customer satisfaction is disgraceful.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Cockel","United States","2014-05-16","Beware of this airlines baggage fee practices! Their on line policy states that you may ""pay a higher rate"" if. You don't purchase an extra bag in advance. What they actually mean is 120 AUD versus 48. They also tried to charge us an extra 120 AUD on top of the 120 because one bag was 2KG overweight. 2KG - until we brought a manager in and told him this was outrageous. We were traveling to Fiji from Brisbane with scuba gear a common practice. I don't mind paying extra bag fees per se only the way they tried to triple them in a deceptive manner at the gate. Beyond that the food was the worst I've had in a long time the food service disorganized and the scheduled departure 20 minutes late with no alert or explanation.","","","Economy","","1.0","3.0","2.0","1.0","3.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Su","United States","2013-09-25","The pros: plane took off and landed safely seats were relatively spacious. My boyfriend and I traveled from Ho Chi Minh City to Phu Quoc and back in the last week. You'd think there'd be minimum hassle on a 50 minute flight. Outbound our flight attendants completely ignored a phone that was ringing and people snapping pictures and listening to iPods during take off and landing. The flight back from Phu Quoc was even worse. One of the main points of interest is fish sauce made on the island. We bought two small bottles hoping to send it in our luggage and were told that was not possible. It's a Vietnam Airlines-specific regulation. A group of passengers were sitting stewing because they were also not informed they could not transport fish sauce. Our flight was delayed and an announcement repeatedly said to contact a representative with questions but to do so I had to walk out of the gate and check back in again. Luckily it was a small airport and was not too busy. Still I will never fly Vietnam Airlines again.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Kelly Osborne","Australia","2013-09-10","Just arrived home from my trip and am appalled at the lack of service I received after our flight from Gatwick to Hanoi was delayed over 24 hours on 21st Aug! Left in the Airport from 1.30pm until 10pm not knowing what was happening and only updated every 2 hours. At 10.30 told that we were going to the Sofitel for the night and we should fly out at 11am the next day. Upon arriving the next morning we were told that the flight was delayed again and should leave at 1.30pm. During this whole ordeal we were only given two $7 meal vouchers! Once we boarded we were given a letter to explain the delay to our insurance companies but this letter only stated that we were delayed 23 hours! I finally got the chance to try and get some information when I was flying out of Hanoi to Melbourne and to see if I could get the time on my letter changed. I was waiting for over an hour at the help desk while they tried to find out what time we left as the records showed we left at 9am! Told there was nothing they could do. I can't complain about the price of the flights and the in flight meals. If you don't mind delays and are on a budget - go with Vietnam Airlines.","","","Economy","","","3.0","2.0","4.0","3.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Thomas Richardson","United Kingdom","2014-11-06","I like Virgin Atlantic for the following reasons excellent meals good legroom and a wonderful service overall. I flew on VS 200 and VS 201 from LHR-HKG-LHR. Nice check-in lady and quick boarding. The con is though that the entertainment took 2 hours to turn on. VS is a wonderful airline.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Alan Pratt","United Kingdom","2014-11-03","Two good flights to and from IAD. Airbus330-300 generally comfortable except seats become hard further into the flight. FAs good on both flights plenty of runs through the cabin with water or juice. Both flights departed on time. Arrived in IAD late due to weather conditions.","","","Economy","","8.0","3.0","5.0","3.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Nash","United States","2012-01-09","Flying JFK to LAX in ""aim select"" their business class cabin. Being in 3d had to walk to the back of plane for bathrooms as business class had none. Got a fever onboard and flight attendants could not offer anything not even a blanket. If I go budget from now on I will stick to Jet Blue. Terminal at JFK is a reminder to the same terminal as it was in the 60's the international arrivals building. Virgin counter is on the opposite end of vast terminal where security check-in is.","","","Economy","","2.0","4.0","3.0","0.0","0.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","B Cainte","United States","2012-01-05","Flew Dec 26th JFK-Las Vegas. Two adults and 3 teenage kids. Boarding was early and as there were lots of families with young kids onboard total mayhem ensued with people trying to swap seats. FA's just stood aside and did not try to help or organize anything. Leg room was ok but the seats were thin uncomfortable cramped and short in the legs and I'm 5' 10. The inflight entertainment was good with a decent sized screen but many options were not available free of charge. Soft drinks are provided complimentary though no food was provided FOC it has to be ordered from your screen. Flight attendants were young but generally quite distant and a bit arrogant.","","","Economy","","3.0","2.0","2.0","3.0","4.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","John Kneijber","Australia","2014-05-16","OOL-SYD-OOL on B737-800. Virgin lounge at Gold Coast was very busy. Usual selection of food & drinks available. Lounge in Sydney very spacious and not busy. The premium entry facility at Sydney is brilliant. So convenient if you only have carry- on. Priority boarding was a breeze. Seats on board are standard domestic business class seats and comfortable for a short flight. The stand out for this airline is the staff. The attendants serving in the business class cabin on both legs were excellent. Good to see the quality of the food has improved since our last flight.","","","Business Class","","10.0","3.0","5.0","5.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Alan Coles","New Zealand","2014-05-11","My wife and I flew Virgin Australia VA 149 Boeing 737 800 Auckland to Melbourne on Anzac day April 25th. Plane clean flight left on time arrived on time. Cabin crew good in Melbourne the attendant got our bags out of overhead lockers then stood in aisle holding back other passengers so we could exit our seats. Plenty of room in seats only two used out of three Second time we have flown Virgin both flights were good will use them again.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Heidi Zimmer","Australia","2013-08-29","I have just returned from a trip to London from Melbourne via Hanoi. Vietnam Airlines provided the cheapest flight on this route. I understood that when booking a cheap flight that I would get what I paid for. Better than I thought there were personal screens with a choice of about 2 dozen movies and the food ranged from very good to ok (depending on leg). It was the little things which let it down Hanoi-London my screen did not work London- Hanoi my seat did not recline Hanoi-Ho Chi Minh they had double booked my seat so I was moved to another seat. Was I unlucky? - maybe. The biggest issue however was the Vietnam Visa issue. My travel agent (and I) had not arranged a Vietnam Visa (as the Hanoi-HCM flight is a domestic flight and requires transfer to domestic terminal) so when I arrived at Tullamarine for the first leg of my flight I was asked to step to the side and made hurried and stressful arrangements for a last minute Visa pre-approval letter. The Vietnam Airlines customer service officer on hand was very helpful but it would have been better if (i) the need for a Visa had been clearer at time of booking or (ii) there could be some arrangement meaning that Visa is not required for transit.","","","Economy","","5.0","3.0","3.0","3.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Sam Reynolds","Canada","2013-08-26","TPE-SGN (Ho Chi Minh City). Economy class. Great experience. Friendly flight staff dressed smartly dressed in uniforms. Pleasant lunch and they offered me an extra (free) beer. In flight entertainment isn't much but who needs that when you have a good book or a tablet.","","","Economy","","9.0","3.0","5.0","5.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Robin","Australia","2013-08-26","Just back from the UK flew Sydney - Ho Chi Minh City - London and back the same way. SYD-HCMC flight was better than HCMC-LHR plane was newer and more comfortable and in-flight entertainment was better. HCMC-LHR plane was older and due a refit/upgrade as in-flight entertainment was very limited for a 13 hour flight. Food was better than we imagined offering a choice of western or Asian style and staff were very attentive and pleasant serving drinks frequently. Only thing that got our goat was the 8 hour layover on the way out and the 13 hour layover on the way back although VA provided meal vouchers for the wait in the airport we felt somehow spoiled by Emirates who provided a hotel room in the same circumstance. You can leave the airport provided you get a letter from the Vietnamese consulate prior to arriving in the country we were not aware of this. All in all for the price we paid ($1500) each Sydney-London return it was value for money and would use Vietnam Airlines again but would sort out a visa first. Give them a go if your on a budget or pay double and fly a brand airline the choice is yours I have been as honest as I can as I myself read these forums before travelling and was pleasantly surprised.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Cantrell","United Kingdom","2014-11-03","Took outbound Manchester - Heathrow - Washington and inbound Boston - Heathrow - Manchester. Everything was fine except the food really. I am lactose intolerant and the only choice was a vege/lacto option meaning no meat. They just didn't get it repeatedly gave/offered me food with dairy in. I had one meal put in front of me which looked as though it was dairy free but thankfully I double checked the ingredients otherwise I might have had a very bad flight. I have been with other airlines that separate the vege and dairy free options it isn't difficult and would show more of an interest in their customers. There was probably also the need for a few extra classic family films as entertainment was lacking. Most annoying were the unresponsive screens that need seriously updating.","","","Economy","","5.0","3.0","4.0","1.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Deborah Boulton","United Kingdom","2014-11-03","From Manchester to Barbados 8/914 - 15/914 in Premium Economy. Seated downstairs on outbound - upstairs inbound which was a nicer atmosphere. Don't like the fact that Virgin have filled most of upper deck with economy seating. Crew all friendly and drinks service good. Didn't get my vegetarian meal and eventually got one on a tray from economy with no bread and plastic cutlery. Not good for premium standards. Entertainment system worked ok and film choice was good. Used to always fly BA to Barbados but last few times been with Virgin as it's the most convenient from Manchester.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Long","United States","2011-12-29","LAX to DFW in seat 10F return in seat 20D. Booked regular economy but when checking in online offered an upgrade to Main Cabin Select. Flight attendants smiling and walking up/down the aisle asking what they can do for you. For the return no upgrades available but the economy leg room was at least 1-2 inches more than AA Delta or United. Ambient lighting and sound leather seats and plastic seat backs with clean trays. Baggage pickup in LAX was fast. Personal video monitor for music TV movies etc. Food was a step above some other airlines.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M Kon","United States","2011-12-20","LAX to JFK via connecting flight in SFO. Seats were okay flight was noisy all but the few passengers in first class are forced to use two bathrooms in the back which made for long waiting times and lots of people going up and down aisles. A lot of effort into having a trendy ambience but not attentive to efficiency and actual customer service. Upon boarding the leg from LAX to SFO we were notified that the cabin was full and they would need to start gate checking carry-on bags. However instead of bringing the gate checked bags back to the gate on arrival they sent them to the baggage carousel at SFO. Normally this would just be a detour and inconvenience but in this case I only had 20 minutes until my connecting flight boarded. A security guard told me my bag should've been checked to my final destination - if I had not checked with the airline desk I would've flown to JFK only to find my bag had been left in SFO. Overall this experience demonstrated poor organization and procedure with gate checking bags and poor customer service when problems arose. And on another note other airlines are already doing mobile device boarding passes to expedite checking in - not sure why Virgin doesn't do this when it otherwise tries to have a trendy and modern image of its airline.","","","Economy","","3.0","3.0","2.0","3.0","3.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Vincent","Australia","2014-05-10","I flew Perth - Albany over the Easter break. I was looking forward to spending 2 full days with friends but a few days before departure Virgin informed me that instead of the evening flight I would need to take the lunchtime flight. OK these things happen but when I actually checked in the attendant told me the evening flight was operating and had plenty of spare seats! Apparently quite a few other pax were bumped that day too. When I lodged an inquiry with ""Customer Care"" I was told ""After further investigation I can confirm that your flight was revised due to operational requirements and we regrettably had no other option but to reschedule your service."" What a load. I couldn't complain about the actual flights the Fokker 50s are ageing but in good condition and flights were on time. Virgin's policy on in-flight refreshments is confusing to say the least - some routes get a free meal others not in Western Australia ""some flights"" get one but they don't say which. We got light refreshments but any extras had to be paid in cash (not credit card as stated in the menu). It's like they want to be seen as a full-service carrier but can't fully let go of the budget airline ethos - I just wish they'd get their story clear.","","","Economy","","5.0","4.0","4.0","4.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Plug","Australia","2014-05-07","Travelled from Launceston to Perth via Melbourne May 6 2014. As usual email and text reminders re departure were spot-on. Check-in and boarding at LST were smooth and efficient announcements clear and accurate. Departure was exactly on time flight uneventful until flight got stuck in a holding pattern for 40+ minutes before landing at Melbourne due to runway incident. Departure from Melbourne was also delayed relevant announcements were clear accurate and informative. Flight to Perth in older B737 no seatback screens and the seatback/headrest adjustment was not working properly (essential for taller passengers) which made for uncomfortable flight (not my usual experience BTW). Bags were waiting by the time we reached the baggage claim area - incredibly quick even by Virgin's standards. All staff were very professional - efficient friendly and extremely helpful. All round not quite up to Virgin Australia's usual high standards but by no means unsatisfactory.","","","Economy","","7.0","2.0","5.0","3.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Gray","Australia","2013-08-19","Just flew Hanoi - HCM - Sydney. Flight delayed out of Hanoi. Also delayed 40 mins or so coming out of HCM (for some reason that we were not told) - we sat on the tarmac getting hotter and hotter as the aircon wasn't working well. Very limited choice of inflight movies. I could not watch any because the sound wasn't working on my system and staff said there was nothing they could do. Plane was old and seats very close together and hard. Woman next to me was texting after takeoff and staff said nothing. Staff were pleasant and tried hard but couldn't really compensate for overall poor customer experience. Would suggest avoid this airline if you possibly can.","","","Economy","","2.0","2.0","4.0","2.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Ishamudin Musa","Malaysia","2013-08-18","Flying SGN-KUL on 18 August with old parents. Manage to upgrade the business class via option town. Special meal requested during the booking and special meal was confirmed. I took my own initiative to double confirmed on the special meal. It printed clearly on the boarding pass. No special meal is served. The reason given from the Leading Steward ""We do not received any information regarding your request"".","","","Business Class","","","4.0","3.0","3.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Styles","United States","2014-11-03","Flew on Virgin Little Red to EDI from LHR on the VS3005. The flight left on time we even got a complimentary drink and snack! The cabin crew members are super friendly and both crew that actually served us added to the experience. I must also say the ground staff where friendly too! Aircraft lovely and purple so Virgin! Great trip and compared to BA amazing fare! Terminal 2 at Heathrow is lovely and easy!! Great option and value for money better value than the train!","","","Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Marky Mark","United Kingdom","2014-10-31","We flew with Virgin Gatwick to Orlando. We had initially booked economy however decided to upgrade to upper class at the last minute. Not a problem for the return flight however we could only secure one upperclass seat for the outbound journey. I let my wife take advantage while I started the journey in economy. When the stewardess was made aware of the situation I was handed a pre flight glass of champagne to the bemusement of other passengers! I was also told I could join my wife in the upperclass cabin and enjoy some drinks at the bar. A nice touch I thought. Economy food was bad in fact I can't remember having food quite so bad on any previous flight we have taken. What a difference upperclass is! Only 14 seats really gives you the impression you're the only passenger the cabin crew have to look after impeccable service lovely food linen table cloths salt and pepper shakers proper cutlery great tasting food plenty of drinks and snacks. It really is another world. After spending the majority of the flight in upperclass I reluctantly returned to economy only to be quizzed by everyone around me as to what its like up there! The flight home was superb it helped that both my wife and I were officially in upperclass this time. Outstanding service wonderful food the IFE is poor regardless of class. Virgins lie flat seat is ok nothing special. Would we fly with Virgin again the answer to this on completion of our holiday was 100% yes but only in upper class. Since our holiday we have tried to book another with Virgin however they are currently advertising upperclass sale seats on their website up to 13th Oct 2015 however when you try to book them the are unavailable. If we change the dates to around June or July they become available however disappear as soon as you log in to your Virgin Club account - there's loyalty for you.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","B Williams","Australia","2011-12-19","LAS-SFO on Airbus A320. Boarding was far too early and disorganised for a plane this small. Having said that the flight did leave about 3 minutes early. Leg room was generous but the seats were a little thin cramped and short in the legs. The inflight entertainment system was good with a decent sized screen though many options were not available free of charge. Drinks are provides complimentary though no food was provided. The flight attendants were young but generally quite rude and arrogant. The cabin ambience was comfortable flight arrived early due to good weather. Overall easily the best airline in USA.","","","Economy","","7.0","4.0","2.0","3.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J McCormack","United States","2011-12-19","BOS-LAX. My wife and I travelled to Los Angeles. The flight crew were happy and sincere. They cared about the jobs and were happy to answer any questions. Each seat had their own 8"" monitor to watch TV movies listen to the radio Videos on Demand view a GPS of the plane and weather conditions and to order food (great selection). All payable with a credit card on your monitor. The plane was clean and comfortable. The trip west arrived 30 minutes early. The flight back to Boston was just as pleasant but quicker.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Carter","Australia","2014-05-06","VA23 MEL-LAX Premium (11 H) connecting from OOL. Luggage checked entire way through had to pick up express boarding pass in MEL (not sure if comes with premium or not I'm a Platinum FF). Cabin was practically full with only a couple of seats spare. Plenty of legroom although the 2 heights that the footrest sits at doesn't make it overly comfortable the seat width difference is definitely noticeable vs domestic economy. Amenities bag comes with socks eye mask toothbrush/paste hand cream tissues and a pen (which is more than I can say for SQ business). Headphones provided are noise blocking - and they definitely work. Every meal had tomato and cheese in it which was not only a little disappointing but seriously lacking in originality the chicken was nice and tender though once I scraped the tomato off! Breakfast (scrambled eggs) was so/so the bacon the only redeeming factor in a pretty lacklustre meal. Inflight entertainment (RED) didn't have a massive choice. The best bit would have to be the service. From the FA's to the pilots keeping us up to date on delays could not have asked for better - the staff are definitely what make flying Virgin Australia a happy experience! I used points to upgrade not sure if I'd pay for Premium outright but using points or paying for an upgrade last minute on a return leg is worth it.","","","Premium Economy","","7.0","3.0","5.0","2.0","3.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Debra Cee","Australia","2013-08-12","Flew from Melbourne - Ho Chi Minh - Paris. Great flight for the price food was good service was fine staff don't smile much but overall we enjoyed our flight to Paris. Home from London flying Vietnam Airlines stop over in Hanoi made it a long flight having to catch an internal flight to Ho Chi Minh then onto Melbourne but the prices were excellent. Saved around $4000 by flying with them.","","","Economy","","6.0","3.0","3.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Redinger","Australia","2013-08-04","Recently used VN for our domestic flights in Vietnam during our recent trip. Both flights departed and landed on time. Paid the extra for business for the extra luggage allowance you get. Seats were spacious and comfortable and a drink and snack was provided even though very short flights. Crew smiling and pleasant. Would highly recommend for domestic flights around Vietnam.","","","Business Class","","8.0","5.0","5.0","3.0","1.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Bissell Julie","United Kingdom","2014-10-31","We flew Virgin Atlantic in early October 2014 and were really impressed. The attitude of the cabin crew was terrific always smiling always ready to help. This is our second flight with Virgin Atlantic (the first was Economy Class) good service great attitude and a comfortable seat. The meals were tasty and filling and the entertainment was up to date and varied. Highly recommended. They're on our list for the next trip.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Hardy Dennis","United Kingdom","2014-10-28","Flew on VS7 from LHR to LAX on 21st September and back on VS8 on the 9th October (upper class). The return flight was exactly the same price (to the penny) as BA business class which I have used before on a different route. I chose Virgin because the seat layout is better. Check-in was efficient at Heathrow and was given directions to the Clubhouse lounge. It’s in a different league to BA business class lounge. Super food great at table service great ambience. The flight was an hour late departing with late arrival of the aircraft as the reason. But we watched it arrive 2.5 hours before the scheduled departure time? The gate was chaotic and they started boarding premium economy before Upper class so we just walked through onto the aircraft (didn't pay a small fortune for this). On the plane the staff were great. Very friendly and helpful. Replaced my main course which was inedible (braised beef) with a delicious piece of salmon. The seat was very comfy and went completely flat. The entertainment system needs updating. The screen is small and picture quality and audio is poor my system needed a re-boot twice. Returning on VS8 we arrived at terminal 3 check in early (4.5 hours before departure as our connecting flight landed on time from Tahiti). The check in desk was closed and we had to wait for an hour and a half before we could check in. Not a fan of LAX staff are cold bordering on rude but the biggest gripe is a complete lack of seating. Standing around with luggage for an hour and a half is not fun. Once check in opened it was ok. The lounge is the Air New Zealand lounge which is ok. Boarding was fine and properly prioritised. Onboard the aircraft the staff were great in every respect. Again the food was only ok. We had a main course of fillet steak which was great but a starter of 2 small cold scallops with some puree was very poor. Breakfast was a disappointment. The bacon was cold and the sausage tasted bitter. Would I use Virgin upper class again? Absolutely but they need to up their game with the onboard food and entertainment system.","","","Business Class","","7.0","4.0","5.0","3.0","2.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Holton","Australia","2011-11-17","LAS-SFO. Probably the best domestic business class flight we've had. From the ground service to the service in the air everything was good. Food was great as was the IFE.","","","First Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M Gilmore","United States","2011-11-11","Boston to LAX. Coach was small and cramped. All bathrooms were in the rear of the plane with a line most of the time. The plane had mechanical issues and had to return to the gate for repair meanwhile people that were late were allowed to sit on jump seats because their seats had been given away. There were issues with the electric outlets for computers and the food ran out in the first hour. No place to stand and stretch and many screaming unhappy children onboard. The return flight was a little better but not much.","","","Economy","","5.0","3.0","3.0","1.0","3.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Miles","Australia","2014-04-24","VA824 22 April SYD-MEL on 737-800 and return on VA849 24 April also on 737-800. Both flights on time. Check in at Sydney was quite long I had arrived only 45 minutes prior to departure but had checked in on mobile and received my boarding pass at the Guest Service Desk in no time. Plane OK in cleanliness. Excellent legroom and recline. Included tea/coffee/water/juice and muffin as snack. Return flight was on a refurbished 737 with wireless in flight entertainment. I did not use so cannot comment. Seats possibly the most comfortable I have ever experienced on any airline domestic and international. Could not ask for more legroom or recline. Crew excellent combination of youthful and older cabin crew. Flight down to Melbourne were all 40/50+ and could have been more hospitable. Another great flight with my preferred airline. Again booked within 7 days of departure and was the same rate as if I had booked 6 months earlier.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-04-23","Melbourne-Brisbane on 737-800. Flight to Brisbane left ahead of schedule from the gate however hampered by Melbourne traffic control took off about 10 mins behind schedule. Kept informed by flight crew as to the situation but arrived in Brisbane on time Seat 4D was fine and no one on middle seat. Used WIFI streaming to watch a movie and served a ""snack"" which was fine. Bris-Melb was a totally different flight when upgraded to Business Class and was the only passenger in the cabin but not surprising as it was Easter Sunday. Was offered juice or water prior to take off and after we had levelled out an excellent lamb curry and a decent red wine were served. Landed in Melbourne on time and luggage was delivered promptly. I might add the service at check in was great at Brisbane friendly and cheerful.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","G Scott","United Kingdom","2013-07-28","Flown two long haul flights (Gatwick-HCMC-Gatwick) further three internal flights with them. Whereas the internal flights were fine (comfortable seats ok food quick check in etc.) the long haul flights are another beast. The seats are hard the armrests would not fold up the leg rests dig into your legs when folded up particularly the aisle seats have a metal box underneath them which further limits the leg space. The inflight entertainment either does not work or is very limited. The food is very bad. Online booking of seats is not possible turning up 4 hours before departure is still not good enough to secure an emergency exit seat or similar. Would not recommend this airline for long haul flights.","","","Economy","","3.0","1.0","3.0","2.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Julie Armstrong","United Kingdom","2013-07-23","Just had 4 four flights with Vietnam Airlines (July 2013) 2 long haul Gatwick to HCM and Hanoi to Gatwick and 2 internal. We managed to secure upgrades to Business Class (relatively easy and inexpensive) for the long haul flights. No complaints whatsoever cabin was good service was exceptional. food was great. When the flight crew were not in the cabin and I wanted something I just went and asked as on most long haul flights irrelevant of cabin class the crew are in the cabin for only a short time. The internal flights (not business class) once again were very good staff pleasant and so on. I obviously have not experienced the basic long haul flight cabins and service but for what we had and the little amount we paid for the 15000 miles I traveled with them I am very pleased.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Hynes","Australia","2013-07-17","Flew to Paris. 2 days before the flight discovered we needed to purchase a landing VISA to transit through the country. When we checked in we were only given boarding passes for the first leg of the trip and told we would have to collect our bags once we had purchased our VISAs. First flight from Melbourne to Ho Chi Minh City our head sets didn't work and flight attendants unhelpful. Request for vegetarian meals was not granted. Upon landing in Ho Chi Minh City we raced to the VISA counter. Once we got them we collected our bags and were given boarding passes for a domestic flight to Hanoi. Boarded only to disembark due to a 'technical difficulty'. 20 mins later given new boarding passes and allowed to board the same aircraft. In Hanoi we made our flight to Paris with 15 mins to spare. Unfortunately the process had to be repeated coming home with additional cost for the paperwork needed for the VISA. After a 13 hour flight from Paris we had to collect our bags clear customs and recheck in. Followed by an 8 hour wait in Hanoi's Domestic Terminal which is very small and lacking in facilities followed by another 2 hour flight to Ho Chi Minh and a further 3 hour wait before we boarded our plane to Melbourne. We would not recommend flying with this carrier. They weren't reliable friendly or cost effective in any way.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","B Martin","United States","2014-10-28","JFK-LHR LHR-JFK 747 Economy. Seats were tight and on the way back my brother's TV was broken but they gave him a mobile DVD player instead. Food was good ordered vegetarian special meal. Check in was easy and convenient good for my first transatlantic flight. Good crew. I'd say its a great airline and would definitely travel with them again. Good variety of entertainment.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Caroline Davies","United Kingdom","2014-10-28","Heathrow to JFK at the end of September. Virgin staff at Heathrow looked after us very well and all went smoothly until we were in the air. Apart from the usual poor food and narrow seats our major complaint was with the terrible entertainment. Terrible because the whole system had more or less broken down - including the sound and despite several attempts to reboot it never worked properly and we were not able to watch anything. The return journey which was a night flight was awful. Again the entertainment system was faulty and the hand remote controls failed to control anything. When I tried to plug in my headset I couldn't because another passenger had jammed a piece of their headset in the hole so mine couldn't plug in. We were told that most of the screens were faulty on the plane and efforts would be made to reboot the system. When after an hour we asked what was happening we were told by a stressed attendant that as there were only 4 of them to look after 250 of us we would have to wait. I thought this was odd as previously the Captain had stated with pride that he had on board 16 attendants for the flight. When I mentioned this to the attendant he said through gritted teeth that the other 12 were looking after upper class. So poor food no entertainment and people in next row in front with children who were allowed all through the night to move about talk loudly and generally behave with absolutely no consideration for fellow passengers. The flight attendants kept well away but were only too much in evidence when time came to push the duty free at us. We travel regularly to the States as our son lives there but I can assure Virgin we will be flying with BA in future and not darken Virgin's door again.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Zdanowski","United Kingdom","2014-10-28","My wife and I travelled from London Gatwick - Barbados - London Gatwick on VS030 Upper Class having used my miles to upgrade from economy. The herringbone seat layout meant that window seat passengers could not look out of the window without turning their heads at an awkward angle and aisle seats could not talk to their neighbours at all without physically getting out of their seats and if you put your feet on the stool they were liable to get knocked by anyone passing. The FA's were excellent very attentive helpful and very pleasant. The food and drink was very acceptable and the in flight entertainment also very good with lots of choice. Having flown with Virgin since the late 80's I still recommend them although I do not like the seating arrangement on the A330 much preferring that on the 747 hence only 8/10.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Reed","United States","2011-10-22","LAS-SFO-half empty plane on a Tuesday. Loved the leather seats 32"" seat pitch was okay because seats are thin and comfy. Lighting was cool. FAs friendly and not seeming bored serving in the back of the plane.","","","Economy","","6.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","David Ernst","United States","2011-10-11","I was travelling with family and we were late. The ticket counter reps at Virgin America did a great job. They helped get my family (wife and 2 small ones) on board and set me up with a later flight with our luggage (we were too late to check the bags). They were very friendly professional and helpful. Plane has comfortable seats leg room (even in coach) and the individual screens make flying a joy. The fares we had were very good as well.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Butz","United States","2011-10-05","JFK-SFO. Most disorganized boarding I have seen in years. So many people in toilets that we missed our pushback and delayed 1.5 hrs. FA did nothing about it until last 30 seconds with an impassioned plea to get into seats which failed. The PPV system and food ordering system failed as is often the case other passengers told me. The new Internet with Virgin owned laptop failed. FA's tried but there was no leadership. The service manager was the most disorganized of all and when I asked why she replied she didn't know the back as she usually worked in the 8 First Class seats.","","","Economy","","2.0","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Michael Brien","Australia","2014-04-23","Darwin to Melbourne. The problems started when our flight was rescheduled (not cancelled) from 21st April to 22nd April. This was after we had spent the afternoon at the airport. Told to be back at the airport on 22nd and that check-in would open at 11am for our 2pm flight. We were then put up at the airport hotel. We were given $50 per person to cover dinner and breakfast at an airport hotel! Arrived back at the airport on 22nd at 10am due we waited until 11am but no staff members arrived. Contacted Virgin via the customer relations number only to be told that our fight was leaving at 3.30 pm and that we wouldn't be able to check our bags until 90 minutes before the flight. Customer relations were no help. When staff finally returned at 12pm they were rude and refused to deal with any of the issues. They made no attempt to make any enquiries and stated that we were not entitled to food vouchers as the flight had not be cancelled but only rescheduled (24 hours). I understand that aircraft faults occur but the lack of communication and rudeness was unacceptable.","","","Economy","","1.0","3.0","1.0","3.0","4.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Nicholas Janides","Australia","2014-04-22","Flew Melbourne-Sydney-Townsville-Brisbane and Melbourne over the Easter break on their Embraer 190 and 737-800 services. All flights were excellent and with friendly and hard working crews. We had engineering problems with an Embraer jet from Townsville to Brisbane and was transferred to another jet on the tarmac. Unfortunately our connections to Melbourne from Brisbane was not smooth but we did gladly wait 3 hours in the Virgin Lounge to await our 3 delay. Overall was well handled and especially with the Easter rush to get everybody home safely. Well Done Virgin Australia.","","","Economy","","8.0","3.0","4.0","3.0","1.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Sinclaire","United Kingdom","2013-07-11","7th July on VN144 returned on 23rd on VN942. I was very nervous to fly VA long haul after reading all the reviews online therefore I was very pleasantly surprised on my outbound journey! Plane was clean the stewardesses were friendly and polite the food was amazing and the in flight entertainment worked! And to top it off we got free meal coupons (breakfast and lunch) at the airport restaurant because we had a long wait. However the return flight wasn't as pleasant as the plane seemed slightly smaller and the leg room was terrible. Still considering I half of what I normally would I couldn't complain. All in all a good airline.","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kevin Tunnicliffe","United Kingdom","2014-10-28","LHR-EWR and JFK-LHR. First time with Virgin and very impressed indeed. In almost every respect beats BA hands down. Check in and private security channel a breeze at T3. Heathrow Clubhouse every bit as good as the reviews say. Airbus aircraft on outbound with new style seating which is comfortable and easy to use. New style IFE is also good although not up to Emirates standard. Prior to return we received a text and email warning of severe delays to our flight (due to adverse weather at LHR on 21 October) and offering to move us onto another flight if we could get to JFK. We transferred from VS10 to VS46. VS46 uses a very very old 747-400 with the old style seating and IFE. The older seating is wider and a little more flexible but the old style IFE not as good as its younger version. Despite the age of the plane everything worked well. Virgin really looked after us and I would not hesitate to use them again. Staff were great and food onboard and in the lounge was better than recent experiences with BA.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Ouwendijk","Belgium","2014-10-28","Having read the above my husband and I booked 2 Upper Class tickets London Heathrow/Miami instead of a direct flight from Brussels to Miami. Until boarding everything went well. Nice Clubhouse in London friendly staff good quality food and drinks. Excited to continue the same ""luxury"" on our flights with"" the pre-flight champagne to the meal service that's customised to suit your body clock you'll be spoiled with luxury dining in our Upper class"". Our expectations dropped completely when dinner was served. Soup and a salad who looked/tasted if they came out of a plastic bag and put on a plate. Pasta with no sauce nor taste. Cheese was returned without even tasting it. Even though the quality of wine was fine they did not matched with the meals proposed. We discussed the meal quality with the main cabin hostess who insisted to comment this on arrival home. Still having some expectations for our return flight in Miami knowing that ""Unfortunately we don't have a clubhouse in every location. Don't worry though we've teamed up with our friends at the airport or another airline to provide you with a clubhouse which is as good as our own "". At the counter we were directly informed that there was no food in the Miami lounge. We received a voucher of $15 a person for a meal. Of course this huge amount did not cover our expenses and we had to add money to pay the total bill. Experience on board was worse than our incoming flight. An announcement was made that there was a lack of 2 crew members. Resulting in the fact that service was very slow. I already finished my dinner (another salad) and my husband was not yet served. To make the experience even more perfect only one toilet in Upper Class was working so we had to cross half of the plane and queue in economy class. On arrival I contacted customer service of Virgin. I received a standard reply with the offer of 10.000 miles if we enrolled to their frequent flyer program. The tickets costs a lot of money therefore we expected complete satisfactory services. It was not the case!","","","Business Class","","2.0","2.0","2.0","1.0","3.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","S Cellanda","United States","2011-08-25","Food ordering system from the screen was down. Heard the flight attendant saying she disabled the system for a break. You have to pay for your first checked bag. Red Entertainment system great with plenty of movies on demand. I don't really care for the mood lighting wifi on every flight but it didn't work either.","","","Economy","","6.0","","","","","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Potts","United Kingdom","2011-08-23","JFK-LAX in Economy. Uneventful flight - very punctual but you have to pay for everything. A good budget airline with innovative ordering from your screen. Crew cheerful baggage available reasonably promptly. I would use them again but may prefer the First Class cabin to experience the whole thing.","","","Economy","","8.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","W Coulton","Australia","2014-04-21","PER-SYD-PER Easter long weekend. Both flights A330-200. A330 for the flight to Sydney had a broken APU so had no ground air conditioning until engines started. It was a sauna until 20 minutes into the flight. Obviously old video system individual screens but continuous loop (not AVOD) with poor vision and sound. Food OK and complimentary beer/wine. Return flight much newer A330 with good AVOD. Once again food fine and sufficient along with beer/wine. Significantly less legroom on this aircraft. Check-in for both flights was OK despite being busy days but check-in staff could show some enthusiasm for the job or find another one. The biggest disappointment was the lack of even a casual smile from any of the cabin crew except when first entering each aircraft. After that it was glum faces for the entire flight. The odd smile makes the journey go so much better for both passengers and crew. I normally fly QF but gave VA a go this time based not only on price/schedule but also looking for an alternative to QF for regular travel needs. VA did not stand out as any better than QF I'm afraid. All they proved was that either airline is the same so price and schedule will be all that determines my loyalty now rather than having a true preference.","","","Economy","","6.0","3.0","2.0","4.0","3.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Graham Brown","Australia","2014-04-19","Sydney to Gold Coast. Early afternoon flight mid week. Quick check in. Long queue to board aircraft only one staff member scanning boarding passes. People impatient some queue jumpers caused arguments amongst passengers. All in all just poor form from VA when they should be managing their customers better. Staff on board robotic but friendly. My first time with VA. I would recommend VA only if QF flight not available.","","","Economy","","4.0","3.0","1.0","3.0","2.0","","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","N Cooper","Australia","2013-07-10","Sydney - Ho Chi Minh - Frankfurt return. On the first flight from Sydney to Ho Chi Minh the flight attendants huddled in the back while they sat and talked. I had a 7 hour layover on the way to Europe. On all flights there were some good some bad flight attendants. Also on all flights the food was just ok. A Vietnamese friend of mine said I should bring some extra food of my own for this same reason. Check-in was a nightmare due to inability of people to queue up as well. The inflight entertainment didn't work on the first 12 hour flight back and it kept restarting on the second 10 hour flight. I had a 12 hour layover coming back which is beyond acceptable. I would never fly with Vietnam Airlines again.","","","Economy","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Young","Australia","2013-06-30","Don't fly Vietnam Airlines if you are anywhere near 6 ft tall. Our flight was called 20 minutes before due flight time 75 minutes later no one had boarded no announcements to explain those keen to get on early were still in the queue. Flight was nearly full but back row was free I asked if I could take a seat was told to get back to my seat. Staff treated passengers with barely disguised contempt. They offered chicken or beef options for the main course and we were one of the first served. My wife and I asked for the beef and were told there was only 1 left! Breakfast was completely inedible I looked around the cabin the food was virtually untouched. Overall one of the worst flights in over 30 years of flying.","","","Economy","","","1.0","1.0","1.0","3.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Truong Ba Hao","Vietnam","2013-06-24","SGN - SIN and return. Flight attendants friendly. Felt relaxed and comfortable. Clean cabin and clean toilet.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Kemsley","United Kingdom","2014-10-28","LGW-MCO-LGW. Travelled to Orlando in PE last week in Sept returning first week in Oct. Although I agree the food quality has gone down I don't expect restaurant quality on any plane both ways was ok in fact had the veggie option on outward journey and it was quite tasty! Got offered drinks before meal and then wine with meal if we had wanted more you only have to ask. Sat in the bubble both ways seats 23H and J and legroom was good even when the passenger in front reclined their seat IFE worked fine for my husband - I would travel PE with Virgin again.","","","Premium Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Vildrac","United Kingdom","2014-10-20","Recently flew economy with Virgin Atlantic from NYC to LHR. Delays on runway meant that we did not take off until after 22.00. It took 2 hours from boarding to receive the first drink which was a small mixer sized can of cola. Cramped seating and my inflight entertainment didn't work. Raised the issue to numerous cabin crew who were unhelpful and ignored call bells. Staff seemed stressed as apparently 80 of us were without inflight entertainment and were told ""it would make their life easier if it worked"". I was more concerned in making my flight more bearable than their life easier. Eventually and after a very bland meal it was announced that the inflight entertainment system would be re-booted which meant shutting down everyone's for 45 minutes. It was very late by now and I never did get to experience Virgin Atlantic's ""award winning"" inflight entertainment. Left flight feeling dehydrated tired and nauseous. Whole experience was in complete contrast to our flight out to NYC with Delta who looked after us so well.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Richard Connett","New Zealand","2011-08-17","LAX to DFW. The plane a new A320 was pretty full. The crew were very good. Great entertainment system with wifi and satellite TV. You could order snacks and drinks from your seat via the IFE system. Nothing was too much bother for the staff. A nice touch was the Pilots coming out of the cockpit at the end of the flight to thank everyone for flying with them.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Spencer Brown","United States","2011-08-17","Virgin is a very good domestic choice. Staff are friendly smart and helpful. People seem to take pride in their work and have helped with every concern I have had. Their Economy product is very good quality yes you pay out of pocket for everything but it's worth it.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Andrew Smirh","Australia","2011-07-26","SEA-LAX Economy. Nice new plane (A320) pink and blue lighting made for a very pleasant ambience. Flight attendants were very friendly. Great value product.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Flitton","Australia","2014-04-16","11th April Sydney to Melbourne VA9900. Return: Melbourne to Sydney VA883. I am absolutely appalled at how bad this airline is. Flights are cancelled and rescheduled all the time. You cannot rely on them at all. The check in queues are ridiculously long they must be understaffed. You need to allow at least 2 hours to check in for a domestic flight. I would advise using any other airline but this one for internal flights in Australia.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Scott","Australia","2014-04-15","Attempt at service falls short. Flying ATR 72 from Moranbah to Brisbane. Staff made no acknowledgement of me boarding and during flight snack was tiny toilet was filthy really stank with yellow stains. Compared with rival seats are not comfortable and the flight is slow.","","","Economy","","2.0","2.0","1.0","1.0","2.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Alexander J Ross","Australia","2013-06-06","My holiday was to start in June 2013 so I booked in Feb 2013. Advised that flight no. 1314 from Saigon to Da Nang. One month before my holiday the flight was cancelled and the times changed - flight no. 1316. Then on arrival in Vietnam advised again that the flight was cancelled and changed to flight no. 1318. On arrival to Saigon airport advised that the flight no. 1318 was delayed for a total of 6 hours for a 1 hour flight. All I can say is that this is very poor service from an airline that has a monopoly position in the local market. They need some serious competition to sharpen up their service standards.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","T Kaminski","Germany","2013-06-04","Siem Reap - Luang Prabang April 30th. Plane looks new but the cabin was not very well maintained with dirty windows loose tables and my backrest would not stay upright. Disappointing service for the relatively high prices with just a rather disgusting sandwich an apple and soft drinks offered. No tea or coffee or beer. Flight attendants are courteous but do not smile or interact with passengers and that despite the flight being almost empty. However they got us there safely and on time.","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","E Neu","United States","2014-10-13","SFO-LHR. Premium economy. The seats were comfortable wide and reclined a little extra compared to economy. The crew were great very attentive helpful and friendly. The food was decent for airline food. There is no in seat power as advertised on Virgin Atlantic website. This is a lie. The headset connection on my seat was broken and my iPhone was low on power (I assumed there would be in seat power which I could connect to) so I went the entire flight with no entertainment. The flight was comfortable and smooth took off on time got in early no issues. I would fly on Virgin Atlantic again for sure.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Greenaway","United Kingdom","2014-10-13","LHR-LAX LAX-LHR. Outward journey was one of the best ever with VA. Have used them for several years travelling in business (would hesitate to recommend them for economy as the leg room is one of the worst). Flight was early food quite appetising and the crew were 10/10 with a great flight manager. Return trip not so hot. My wife's inflight monitor was not working the crew rebooted it twice which promptly knocked out mine. Gave us both a portable unit but the two films I had selected from the in flight mag were not on the pad. My wife's ran dry with low battery warning after about an hour and a half. One complaint is that their wines (proudly supplied by Berry Bros) always seem a bit over the top. I enjoy a few glasses during the flight but often they disappoint. Of late I tend to stick to the Lanson at least you know what you are going to get.","","","Business Class","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","George Oslobanu","United States","2011-07-24","Flight from Orlando to San Francisco. First time flying with Virgin America. The aircraft was an A320. Well maintained extremely clean not a single piece of trash or anything on the ground. I love the IFE you can just select a movie and watch it. You also have music games and live TV available. Food was great and the flight attendants were fantastic. I especially like the RED system where you can select something that you want to eat or drink and a couple of minutes later one of the flight attendants brings it to you. It's great value for money and I definitely recommend it to anybody who considers flying with them. I am 100% positive I will be flying them again.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Ellis","United States","2011-07-03","MCO-SFO-MCO. Great flight and great service. Love the wi-fi and that you can order food/drink from your seat. Virgin America bring back the enjoyment of flying. Look out legacy carriers.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Warren Stanborough","Australia","2014-04-14","We flew business class from Sydney to Denpasar 14 April. The cabin supervisor looked after the business class section (5 passengers). She was very professional and friendly the lunch was adequate (2 choices hot or cold) and the wines satisfactory. Then cabin supervisor also ensured that the forward toilet was used by business class passengers only. Although some previous posters complained about the lack of a foot rest for a 6 hour daylight flight the Virgin business class product is quite acceptable and well priced.","","","Business Class","","8.0","3.0","5.0","4.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Mark Ferguson","Australia","2014-04-14","LAX-BNE-MEL Business cabin flight from LAX to MEL via BNE Cabin crew on both legs of the flight were excellent couldn't have been more attentive or helpful. Long Haul business class is comfortable and entertainment options are good. A real contrast to the Virgin America BOS-LAX flight which preceded it which featured the most unhelpful and rude cabin crew ever experienced. Overall I would highly recommend VA for the trip to LA and beyond.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Bernardo Keller","Switzerland","2013-06-02","Flight VN931 on 24 May 2013 from Luang Prabang (Laos) to Siem Reap (Cambodia) an ATR72 aircraft only 7 passengers on board a cabin crew of 3 flight attendants (all men). After takeoff a small meal box with a cake and a desert was given to each passenger no drinks not even water for a 1hr 45mins flight and it was not a cheap flight! A big surprise to see all flights attendants sleeping one in the front row and two others at the rear of the aircraft. They only woke up when the captain announced landing at Siem Reap Airport!","","","Economy","","2.0","3.0","1.0","1.0","0.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Johan Verelst","Belgium","2013-05-29","Long haul from Paris CDG to Hanoi. Good food on board but service of flight attendants and inflight entertainment is very poor. Have also flown with them domestic and no comments therefore. Flights always on time and good service. Will never fly long haul with them again.","","","Economy","","4.0","2.0","2.0","4.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C David","Ireland","2014-10-13","We recently flew from LHR to ORD on the 340. Having now flown Virgin for a number of years was interested to see if there onboard service lived up to the shiny corporate image! Sadly not! The A340's are getting quite grubby at this stage. I purposely selected seats in the small economy cabin right behind PE thinking this would be a better experience. Straight away I noticed my IFE screen wasn't working. Brought this to the attention of first available flight attendant she told me there were plenty spare seats in rear of cabin if we wanted to move. We packed up our stuff and went back 10 rows and settled in again. Now I couldn't select any movie! Again I struggled to get an attendants attention when I did he in fairness told me that ""they were sick of the IFE's breaking down"" I was given a tablet so at least I got to watch a few movies. The meal was edible by airline standards which isn't saying a whole lot. My biggest problem with the whole flight was the general total air of non interest from the cabin crew! Twice I put my hand up to a passing attendant who completely ignored me and another time we asked for water and she never came back. I for one will be much happier to travel with BA in the future.","","","Economy","","4.0","2.0","1.0","3.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Andrew Manson","United Kingdom","2014-10-13","Travelled Virgin Atlantic From Manchester to Barbados return. Out on 22nd Sept return on 29th. Flight was excellent the crew could not do enough for you and were so friendly and chatty. Excellent meal tray. My Partner had a really tasty baked leek dish with blue cheese and walnuts and I had the chicken. The meal was served on a large tray with ample food warm bread rolls and were offered wine throughout and a Brandy or Amarula to finish along with tea and coffee. The entertainment was also excellent both my partner and I were excited to see latest films listed that we'd wanted to watch for a few weeks when in the cinema but never got around to it. The aircraft was the B747 return must admit we enjoyed being seated on the upper deck more on the outbound but the seats downstairs were just as comfortable. Would definitely recommend Virgin to family and friends the crew were happy to get you anything you asked for and more. I often think people complaining about service on here must be expecting one on one service. the crew didn't stop and if you did want a second third or even forth drink you were welcomed in the galley to ask the crew even when they were having a meal break. Which embarrassingly I did interrupt to get my partner and I a wine in the middle of the flight.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Tony Locantro","Australia","2011-07-03","Fantastic experience on both legs A319 Las Vegas-NYC and NYC-LAX on A320. Clean newish planes mood lighting comfortable leather sets and decent legroom on a domestic route. Was very impressed with the captains speech in full view of passengers solid service and the ability to order snacks throughout the seat through the RED system. The IFE was more than generous with numerous free programs and fairly recent movies to purchase. Friendly ground crew at all locations and the male FA's were far more restrained than the Australian FAs we get with Virgin Australia. Americans finally get a domestic service that Australians have had for years.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Chang","United States","2011-06-30","SFO-LAX-SFO. First time flying Virgin America and it was a great experience. The website was simple and easy to use. The FA's were extremely courteous and polite and the pilots were funny. The A320 had great legroom the cabin was well maintained and the IFE was had lots of music movies games and live TV. On the way back I asked to be put on standby for an earlier flight and the gate agent did it for me in a polite and respectful manner none of the nonsense you get from United or American. And considering the price they offer I definitely will fly Virgin America in the future.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","V Naidoo","Australia","2014-04-14","On a recent from between MEL and BNE return (on VA 333 and VA 354 respectively) I found that Virgin Australia met all the expectations of a good domestic airline. These included an on-time service good IFE (using their 'wireless in-flight entertainment' system) helpful FAs' and a clean interior. Hence as a regular passenger on this Virgin Australia I do not hesitate in recommending it to others.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Adler","United Kingdom","2013-05-28","Our return flight from Saigon to Gatwick on 22 March 2013 was delayed by 8 hours. When we arrived at Saigon from Da Nang we were met in the arrivals area and were very quickly and efficiently transported to the Park Royal Hotel where we allocated a pleasant room and given vouchers for dinner and breakfast. Next morning an alarm call woke us and after breakfast we were mini-bussed to the Airport and boarded our flight for a very smooth ride back to the UK. It all worked like clockwork!","","","Business Class","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Bodycoat","Australia","2013-05-28","Recently travelled from MEL to HCMC then returned from Hanoi to HCMC and onwards to Melbourne. On the trip from HCMC to Melbourne we were less than impressed. The stewardesses made a great show of coming around to take our meal orders then proceeded to bring the meals out one at a time. By the time they reached us (we were in the centre in row 3) they had run out of our chosen meal so we were given the choice of pho or instant noodles - not what I would consider ""Business Class"" food! There was only one toilet in this cabin. We were not impressed with this airline.","","","Business Class","","2.0","0.0","1.0","0.0","0.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","I Lester","United Kingdom","2014-10-13","The aircraft was old and dirty. The staff commenced service by announcing that they would inevitably run out of food and drink selections due to the eco non waste policy. What a start to a flight. The food as always was inedible. However being forced to use Virgin Atlantic (Manchester to Orlando) before I had brought sandwiches. Flying Virgin Atlantic is a miserable experience.","","","Premium Economy","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Stanger","United Kingdom","2014-10-13","Just returned from LHR-LAX BOS-LHR all in Upper Class. Generally a good experience but with some real inconsistencies in the offer. Outbound on A340/600 with a really great crew excellent service good food. Inbound on new A330 and a very different experience food very disappointing and the A330 just seems strangely cramped with a challenging operating system for the bed/table/sitting configuration and generally a lack of space crew was excellent again. Clubhouse at Heathrow is just great but the Boston version really lacks charm small and a bit stuffy. Overall very good with great crews on both flights.","","","Business Class","","7.0","3.0","5.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Sally Holliday","United States","2011-06-27","What a great experience! I flew from SFO-Orlando Florida. My seat ended up being between two rather large women and the one on the aisle was unable to stand up to let me get to my seat. The steward decided with me that rather than embarrass the aisle passenger we would wait until the plane was loaded and change my seat. I was moved to the front bulkhead seat given a free sandwich for the inconvenience I experienced (which to me was not an inconvenience at all). Well done Virgin America! You took me back to a time when an airline passenger was important and treated very well!","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M Cymbalak","Australia","2011-06-25","JFK-LAX Main Cabin Select one way. Allowed two checked bags as it was booked on the same ticket as my international flight on V Australia. Loved what Virgin America offer especially the ability to order food and drink (free on this fare) from the IFE and then it magically comes to you soon after. IFE was also packed with plenty of music and movies etc. Very good experience they offer and present an excellent product.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Ball","New Zealand","2014-04-10","This is the second very negative experience I've been part of with this airline. The Dunedin to Brisbane (on both counts) flight the staff are appalling far from helpful and polite. Treatment received is horrible and generally makes flying difficult. I do not recommend this flight to anyone. I would rather pay extra to fly with anyone else!","","","Economy","","1.0","1.0","1.0","2.0","4.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Graham","United States","2014-04-09","My wife and I will never fly with Virgin Australia again. We have always found Virgin Atlantic to be great so we decided to fly to Bali with Virgin Australia. I noticed straight away as we sat down that there were no inseat entertainment systems. When I asked a crew member they said we needed to bring an iphone or iPad to watch their inflight entertainment. This policy is ridiculous. So if you have children you may need to bring 3 of 4 iPads for each member of your family for a 9 hour flight? Ridiculous. This airline was cheaper but I'm happy to pay extra for entertainment and better service. This is a budget airline with rude staff.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Kari Esplin","Australia","2013-05-28","Sydney to Frankfurt on return London to HCMC for a holiday then HCMC back to Sydney. Check in - despite the flight having the same flight number all the way to Hanoi we were told at business class checking that we needed a visa for our transit! Because the HCMC to Hanoi sector was domestic! $137 and a very stressful hour later we had our visa's. No apologies from VA staff that their itinerary gave no indication of this. Land in HCMC and have to go through immigration and customs - at peak arrival time then change to the domestic terminal. Back through more security to finally connect with our flight to Hanoi and onto Frankfurt. On the return we should have known better but get to Gatwick buy our duty free and then find our we are transiting in Frankfurt (again same flight number no mention of transit on our itinerary). Because our boarding pass made no mention of a transit the duty free staffer did not seal our French champagne - consequently we lost it to the German Customs authorities. Even the map in the airline magazine shows direct flights from Gatwick! Finally on our last leg of our journey now travelling with 2 of our kids. We tried to get all of us into the business lounge and were prepared to pay for the kids. But no we could come in they could pay $30 each but had to use another lounge. The lounge was virtually empty it's not as if they were taking valuable seats! Business class seats are not proper beds - not even close - they are hard as nails and the food was awful. Never again! We booked eight people with this airline and it was a massive mistake.","","","Business Class","","","1.0","1.0","1.0","2.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Y Ren","Australia","2013-05-26","HCMC-Hanoi in economy. Check in at domestic airport staff are not so friendly but did the job. As an elite plus member of sky team you do have sky priority service but can not bring a friend. Vietnam airline also refused Skyteam Elite Plus member to access its lounge. I have to pay 18 dollars to use the lounge. Boarding was smooth 777-200 aircraft has best economy seat. No AVOD program during the 2 hours flight. Cabin crew did the basic work and nothing really special food was pretty average as well only coke and water available. We landed in Hanoi on time luggage out not too long after we landed but my luggage was so wet even the clothes and shoes inside are wet. It is definitely a basic airline and totally 3 star.","","","Economy","","4.0","4.0","3.0","2.0","0.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Toopie","United States","2014-10-13","We flew ""upper"" class from LA to LHR and back - the airline is an embarrassment. They should be sued for false marketing because when you go on their web page it all sounds so glamorous - it's not. Check-in staff at LAX very rude. The seats were ripped and falling apart. The area around the seat was filthy (yet another reason for wipes). The tray table covered in red wine stains. The armrest of my seat was broken and when you tried to recline the seat it growled. My partners seat did not recline at all. On the way back my tv was broken (oh sorry nothing we can do ). The food was appalling. Crew - rude indifferent and condescending. I paid a lot of money for these ""upper"" class seats and will not do it again. I have flown ANZ premium class and had better service their crew are wonderful and the food is delicious (worthy of first class!). How they manage to continue to flourish in this business boggles the mind.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Saunders Valerie","United Kingdom","2014-10-08","Travelled from San Francisco to Heathrow on 1st October. The only point I would like to make is that the food served in economy was dreadful the main meal was beef or chicken they must have been on the plane at least 48 hours prior to being served and the bread rolls were so hard you could not eat them from what I could see no one touched their meals. We did not have this trouble on the journey to San Francisco on the 11th September.","","","Economy","","7.0","3.0","5.0","1.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C O'Bryant","United States","2011-06-10","SEA-SFO A319/320. Check in and boarding efficient. Flight attendants courteous and professional. I found economy seats comfortable for a 90 minute flight - good leg room. Cabin clean and well maintained. Virgin is a unique product in the US vs the main line carriers.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Mabley","United States","2011-05-31","LAX-FLL-LAX round trip. Service was top notch with boarding efficiency inflight service food and IFE well above US standards. Virgin America is the only US airline whose premium economy and first class products are enough of an upgrade over economy to be actually worth the extra money on all flights.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J O'Sullivan","United States","2011-05-31","Virgin America just started flying out of ORD so I expected glitches. Not too many tho. Two major things to work on. The system for pre-printing boarding passes kept locking up. Going to SFO was fine returning it was impossible to print out. System kept locking up. Cost me money each time I tried but was never able to do it. Had to have an agent do it at the ticket counter. Seats were roomy enough planes clean.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Bronwyn Hughs","Australia","2014-03-31","SYD-CNS 30/3/14. Once again happy with the flight and service. I found the seats and leg room a tad better than Qantas which I flew down on. The cabin crew were friendly and did well with the overseas tourists who had trouble understanding the meaning of the seatbelt sign! The menu has improved since my last flight with more options/variety. Overall happy with the flight and the standard of service is what I have come to expect from this airline.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-03-30","Melbourne to Adelaide and return in one day. Efficient and pleasant check-in in Melbourne and offered boarding pass for return journey that evening. Flight to Adelaide left right on time and the aircraft offered the wi-fi entertainment system. Landed just ahead of schedule and crew were very good. Return flight delayed due a crewing issue but advised by text and email. Arrived at airport and settled into the lounge. Flight called and departed a little later than we thought but we were kept informed whilst waiting and on board again the tech crew apologised for the delay. Served a ""snack"" which was very good and crew again were on the ball.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","S Barnetson","Australia","2013-05-20","We travelled Australia to Frankfurt via HCM and London to Australia via Hanoi and cannot complain. We were met in HCM taken through airport to hotel for 8 hr layover fed and taken back to Airport. On way back London Gatwick via Frankfurt to Australia we had great crew good meals. Yes seats not lie flat but good all the same. Service was friendly especially on Hanoi-Sydney leg. Yes planes not the newest but great leg room and food good. Overall would highly recommend them as alternative Australia to UK Europe Airline. Bonus if Flying Business class out of Sydney you use the Qantas Business lounge at Sydney.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Purna Ananth","India","2013-05-19","We flew 4 legs between Bangkok and Ho Chi Minh and Ho Chi Minh and Cam Ranh. All the airplanes were new and reasonably clean. Sufficient leg room. Service was efficient though not overly friendly. We got the special meals we had asked for on the international leg. Flights were pretty much on time and check in was quick and easy. Baggage arrived without much delay. No complaints.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Parkin","United Kingdom","2014-10-05","I'm a regular 'commuter' on the MAN-LHR-MAN route and warmly welcomed the introduction of 'Little Red' a while back as a worthy competitor to the BA monopoly (following the absorption of bmi). I've used this route quite a few times since in both directions and have always been pretty impressed with what was on offer. On the most recent occasion and through necessity my return booking was made less than 24h. before departure but still only cost some £98 return - when BA was quoting something along the lines of £300! There's really no differentiation in service and I've always found the staff - both in the terminals and on-board - to be friendly accommodating and pro-active. It's a real pity that rumours and speculation regarding the future of this operation continue to circulate which no doubt must impact upon forward bookings. Definitely worth giving a go - and especially now that T2 at Heathrow is the new 'home' - a much-improved arrival/departure experience!","","","Economy","","10.0","4.0","4.0","4.0","1.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Versi","United Kingdom","2014-10-01","We flew economy class from Heathrow to Chicago and our return flight was premium economy from Las Vegas to Gatwick. At Heathrow we were asked if we would like a better economy seat with more room for £40 each. We accepted. The extra room was OK. The food was diabolical. The return premium economy flight was much better. The food again was awful (both dinner and breakfast) although served with stainless steel cutlery and on china plates. It lacked proper seasoning and was tasteless. The alcoholic drinks were of inferior quality especially terrible undrinkable ""scotch"" whisky. VANA (Virgin Atlantic never again)!","","","Premium Economy","","5.0","4.0","3.0","1.0","4.0","","","4.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Feldman","United States","2011-05-19","SFO to FLL travelling with infants. Plane new and clean. Flight attendants professional pleasantly surprised at good amount of leg room. Loved the individual screen for shows and ability to order a beverage from my seat. I'm most grateful for the flight attendant that opened the bathroom door for me and pulled down the infant changing table - as my arms were full of a baby and a diaper bag.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","B Smithson","Australia","2011-05-18","LAX-JFK return. Virgin America straddles a weird and fairly confusing space between full- service and budget but is surely the most innovative airline in the US. So many simple touches - playing music at check-in captain farewelling passengers and explaining delays at the boarding gate instead of check-in staff ordering food from seat-back screen. The legroom is fine by domestic standards but would be tight internationally. My flight over was without incident but the flight back was cancelled. This is where Virgin America completely fell apart. They could not handle the mess of 180 angry passengers trying to get out of New York. Despite sprinting back to the check-in desk it took them 3 hours to get me a hotel and food voucher and they couldn't tell me when I could fly next but said they would call. They never did and it was up to me to contact them to try and get to LAX. There was no communication - we were not told the ticketing system was down - to us it appeared that they were just incredibly slow taking an hour to process each passenger. The airport hotel was excellent and they were able to get me to LAX via SFO less than 24 hours later.","","","Economy","","7.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Izzard","United States","2011-04-25","Flew from Las Vegas and loved the fact I could upgrade for less than $500. The plane was a bit worn but very comfortable. The attendants were very nice. The only complaint I have is the food was by far the worst I've been served on any airline. I pretty much starved as I could not eat what was served. Even the bread rolls were stale and not good. So please whoever is in charge of food service do something about it.","","","First Class","","7.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Julie Horwood","Australia","2014-03-28","Traveled 26th March Brisbane to Proserpine impossible to land returned to Brisbane. Staff handled situation with great concern for our welfare. Virgins choice of accommodation - Ibis hotel transfers and meals - great job. First time flyers with Virgin and will fly them again.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Alan Bone","Australia","2014-03-28","Flight 482 MCY-SYD. 27th March 2014. Flight was cancelled over an hour after scheduled departure. Poor communication. No food vouchers. After the diverted flight had gone to an alternate airport we were told we had to take a flight the following day. No compensation at all. Had to find a hotel at great expense. Jetstar flights continued to arrive and take off. I was told that was due to superior airbus Aircraft Apparently 737s can't operate into airports in bad weather. Their communication with passengers was poor. Well we will now will go back to Qantas/Jetstar.","","","Economy","","1.0","4.0","1.0","1.0","1.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Liam Murphy","United States","2014-03-27","LAX-MEL Boeing 777-300ER JET. In the airport they said we were flying out of Terminal 3 but it turned out we were leaving from Tom Bradley International Terminal. At the gate they put us on a bus and when it got moving they turned off the lights which made the bus completely dark. The bus took us to Terminal 3 were we had to wait in a line for 30 minutes on a concrete ramp with no were to sit down. Then we went in the thing that takes you onto the plane. The crew was very friendly the set quality good and free in-flight entertainment. They served dinner very soon but I didn't have any. They had a self service snack bar with water soda and chips. Then they dimmed the lights so everyone could sleep which lasted until breakfast time. I didn't have the hot breakfast but I saw it looked terrible. It was some cakey thing with baked beans. The rest of the breakfast was good though. When we landed everything was fine. I would rather fly Qantas because of the thing in LAX but would fly with Virgin Australia if I had to. I have to admit I liked Virgin Australia's cabin quality better than Qantas's cabin.","","","Economy","","6.0","3.0","5.0","2.0","3.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B van Sante","Netherlands","2013-05-13","Flew several domestic flights and BKK-HCMC. Domestic flights on new A320 only bottled water offered. Staff friendly As a Sky team elitePlus member no access to lounge on domestic flights however they do offer Sky priority at check in. No mileage for lowest booking classes but tickets were very cheap. From BKK to HCMC a small hot meal was offered and variety of drinks including beer was available. Lounge in BKK shared with AF/KL and offered a variety of drinks and quite descent food. All in all a 3* product.","","","Economy","","7.0","4.0","3.0","3.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","T K Hill","Vietnam","2013-05-08","SGN to Colombo and return. Smiling staff and friendly service. A pretty good meal on a fairly short flight with beer and wine included. Clean spiffy if not new Airbus equipment on both legs. Highly recommended.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D McNeilly","United Kingdom","2014-10-01","Excellent customer service on arriving at London Heathrow and throughout the flight to Newark New Jersey and back on VS 1 and VS 2. One of the best airline seats I have travelled on. Good quality food and extensive drink selection. IFE worked well on outbound. Poor sound quality on inbound. Reasonable choice of films TV music and games. The only downside were the crew announcements which were inaudible at times and the distribution by cabin staff of drinks as customers were trying to board the plane; comical. Would I recommend Virgin Premium Economy? Yes but not at the price I paid.","","","Premium Economy","","7.0","5.0","5.0","4.0","3.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Ballantyne","United Kingdom","2014-10-01","Such a disappointment! Having flown with Virgin a few times we were looking forward to our flights from Edinburgh through Heathrow to Miami. Unfortunately Little Red flight delayed so we had to transfer to BA to get to Heathrow in time. Plane from Heathrow was cramped and uncomfortable seating - economy seats I know but had always been more comfortable and spacious in the past! 1 bar service in a 9h+ flight. Small spirit measure and 1 glass of wine with meal. Realise not a good idea to have much alcohol on long haul flights but feel there should have been 2-3 bar services throughout the entire flight. Water or juice only offered. Poor quality meal cheap ice lolly and pretty tasteless 2 finger sandwiches before landing. What's happened to this airline? Plane half empty. Staff more interested in having a social gathering amongst themselves at the back of the plane. Dirty smelly toilets - even just after boarding! Only positive points were we arrived on time with all baggage and to be fair experienced a good flight with Little Red on our return from Heathrow to Edinburgh - much more pleasant staff and the offer of a miniature spirit small bottle of wine - double the quantity we were offered on the long haul flights both out and return to Miami! Agree with other reviewers that we won't use Virgin again.","","","Economy","","2.0","1.0","1.0","1.0","2.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Jason Stevens","Australia","2011-04-03","My partner and I were blown away by the friendliness professionalism and dedication of the cabin crew on this flight. Not only did they present us with a bottle of red wine (signed by the entire crew) to congratulate us on our recent wedding but the head attendant came to the baggage claim to return my jacket which I stupidly left on board.","","","First Class","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Jonathan Guerra","United States","2011-03-14","JFK to SFO round trip staff professional and friendly. The flight on the way to SFO was only about 70% full which was nice and the flight attendants seemed to take extra time to make sure passengers were happy and were enjoying the flight. I enjoyed the satellite TV and the reasonably priced wifi. On the return flight (a red eye) the check in staff were especially friendly and helpful enjoyed the snack served and managed to get some sleep. The mood lighting is actually helpful. I would even pay a bit more to fly them over other carriers out of JFK.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Miller","Australia","2014-03-27","BNE-PER. A330-200. Seat 1K. Travelled in the newer 2x2x2 seating configuration with the upgraded seats. Everything top notch great selection on the IFE. Business cabin half full - service was pretty exceptional.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","O Handyside","Fiji","2014-03-24","NAN-BNE-NAN was a pleasant experience indeed. Clean aircraft great service and excellent food out of NAN. Friendly crew and safety before OTP.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Hoang Nguyen","Vietnam","2013-05-04","Ho Chi Minh to Bangkok. Flight time is so short (~65 mins) but full service with food tea and coffee. Cabin attendants but take care passenger well. Entertainment is nothing should have some short videos for relax.","","","Economy","","8.0","4.0","3.0","4.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Peter Johns","Australia","2013-05-01","Melbourne to HCMC on the 30th of April. Absolutely fabulous and best value for money. On time great food smiling attentive service clean plane and clean toilet. Vietnam makes a nice stopover on the way to Europe and all in all a great way to fly.","","","Business Class","","4.0","5.0","5.0","5.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Glenn Biffen","United Kingdom","2014-09-22","LGW-HAV-LGW: The outbound flight was okay nothing really eventful just wondered why majority of cabin crew were very relaxed about responding to the calls from the passengers (including myself)? Announcements were very difficult to decipher whether it was the actual system or the persons making the announcements (whether from flight deck or cabin) were very quiet. Return flight was okay food was surprisingly good however breakfast was a lot to be desired - choice and quantity. Announcements were much clearer and better to understand. Was very annoyed at the cabin crew who decided to do the duty free run after the lights were out. Trying to sleep whilst all you can hear is the banter of someone buying perfume is not very good in my opinion. Some cabin crew didn't seem to be very alert to some important things such as reclined seats in the rows in front when preparing to depart. Had to discreetly point this out. Call bells were better attended to this time.","","","Economy","","6.0","4.0","4.0","3.0","5.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Robinson","United Kingdom","2014-09-19","Flew to Orlando with Virgin in April this year in one of their old Jumbos. Seating was very cramped and not very comfortable at all yes I know I was in economy but I've been flying for years and I really think they ought to replace the old 747s. Flight was delayed 24 hours on the way home! We were told it was due to weather / ground staff at Palm Beach where the plane had to land first! I thought this was rubbish especially when we found out the plane the day before was also delayed 24 hours. We are going to Las Vegas next year and have no intentions of using Virgin then or ever again.","","","Economy","","2.0","1.0","2.0","2.0","3.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Mike Palmer","United Kingdom","2011-02-17","JFK to SFO. Booked main cabin select for extra leg room (+ one free case priority boarding priority check in and some free food / drink) - 6 hours before (in the middle of the night) we upgraded to first for $160 each. The money was well worth it due to the luxury of 2x2 seating for the first two rows only. However like a lot of flights you're at the mercy of your neighbours - in our case a mother and child who were loud. 1 hour delay announced at the gate at JFK where staff were indifferent beyond belief. They didn't really know what was going on and in the end we left over two hours late. There were some nice touches- lighting in the cabin music in the rest rooms pilot doing his briefing from the cabin. The flight attendants were very pleasant quite informal and helpful. The food in first wasn't really up to scratch. A salad main dessert. (and free drinks on request) followed by nothing - I'd expect a second snack at least. Although the seat was roomy there were no obvious instructions for the seat and it was trial and error to work out the best config to rest in. WiFi was NOT free and cost $11.95 for a laptop - good value with pretty good speed for 39000 feet. The negative comment really was on safety. A mediocre briefing poor checks of the cabin and lead flight attendant despite making the PA for all electronic items to be switched off continued to use his iphone! Main Cabin select seemed worth the money at the time of booking (and the people in our original seats looked comfy). The upgrade to first was worth every cent for the space though I think labelling the service first (other than the seat) is probably pushing it a bit!","","","First Class","","8.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Meyer","United States","2011-02-15","SFO-DFW return - the best bargain out there. Booked economy and upgraded to main cabin select then upgraded to first class. The upgrade included free meals free baggage wi-fi as well as TV and movies. The most inexpensive upgrade of any airline I've flown. The service was excellent. Since we flew with a handicapped passenger Virgin America made sure wheelchair accomodations were waiting for us at the arrival gates.","","","First Class","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P Vaden","United States","2011-01-31","They canceled my return flight from Canada and then acted as if they were doing me a monumental favor by not charging me to change my flight to one that was not canceled. The customer service representative was smarmy and seemed to take some pleasure in my inconvenience. Then they advertised that flight on their website as ""sold out"" to make themselves look good. The prices are great but only if your flight actually happens.","","","Economy","","","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","V Naidoo","Australia","2014-03-12","SYD-MEL (VA 834). The flight was great from the attentive service to the comfortable seating to the on-time arrival. Even though we flew in an Embraer 190 which is smaller than the commonly used 737-800 for this route the service was not compromised.","","","Business Class","","9.0","4.0","5.0","5.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Michael Little","Australia","2014-03-11","Melbourne-Hobart return on B737s. Both flights were smooth and pleasant. The online check-in and airport bag drop were easy and quick; the seat was comfortable (a little tighter on the return flight) and the service was friendly. The flight to Hobart left 20 mins late and arrived 10 mins late; the return flight left 15 mins late and arrived 5 mins late. Our case appeared on the carousel quite quickly at both ends.","","","Economy","","8.0","3.0","4.0","3.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Hunt","United Kingdom","2013-04-24","London-Ho Chi Minh-Danang-Ho Chi Minh-Frankfurt-London. Flew out premium economy to Ho Chi Minh. I was presently surprised. Premium economy seats had a lot of leg room and separate cabin. Service very good food acceptable drinks brought constantly they did run out of gin beer and sparkling wine. However we went to the rear galley of economy and they let us help ourselves to the bottle! Sandwiches also served. Crew were pleasant sometimes off hand. However as tvs don't work and the plane is in need of refurbishment. Both internal flights in economy newer clean planes service good left on time. Return flight via Frankfurt upgraded to business with option town resulted in return journey costing only £140 more each than premium. Lots of leg room seat not flat but enabled us to sleep. Food ok service good at meal and drinks time but didn't see them for 6 hours - everyone was sleeping. Most of the plane was held together by tape and it was dirty. TV worked in business but kept falling over! Not sure I would fly with them again.","","","Premium Economy","","4.0","3.0","3.0","4.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Vogt","Germany","2013-04-23","Back to Germany from SGN to FRA on B777-300 in Economy Deluxe. There's nothing negative to say about the flight - I could sleep all the time between dinner and breakfast. Food service was good and for the night every passenger got a bottle of water. If you want to have anything else to drink the crew reacted very soon and come to the seat.","","","Premium Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Issac Chung","Hong Kong","2014-09-19","Excellent trip with Virgin Atlantic flight VS 200 from Hong Kong to Sydney. 1) The price is lower than others. 2) The food was very nice and tasty. 3) The flight attendants were very nice friendly and helpful. They had a smile on their face the whole trip. 4) On-time performance was very good. 5) Nice Entertainment - plenty of choices of movies. The only thing I don't like is the seat - a little bit short for seat pitch.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M John","United States","2014-09-17","Round trip from LAX to Heathrow - I was pretty satisfied with the them. If you fly economy with them the extra legroom seats are a must. It's only 3 inches but it's shocking how much difference it makes. That said I still tried to upgrade to PE but it was full. The outward leg was on the 747 named Lady Penelope (the oldest 747 in their fleet). It couldn't be more obvious that they are phasing these planes over the next year or two. The interior was worn out and broken down looking every bit of its 25 years. Service was normal and polite as usual and we were no worse for wear upon landing. The return journey though was quite enjoyable in the same EXLR seat on a A340-600. Again PE was full while the UC seems like it takes up half the plane looked half empty. The interior was much better but the IFE is woefully dated and almost impossible to see in anything but complete darkness. I feel like I'm ticking off a lot of negatives but really it was the return journey service that stood out. All the ladies on VS23 (13/09/14) were polite and helpful. They were moving through the cabin the whole trip checking on passengers while offering water and juice 3-4 times in between meal and snack service. I rang the bell and the flight attendant was there in seconds. Maybe this kind of attention is normal on other airlines such as Emirates or Cathay Pacific but I have yet to experience it. I just know on this particular flight I felt like I was treated like an UC passenger. Once Virgin turns over their fleet and moves to the 787-9 they will be back up in the upper echelon of European airlines. They have the staff and style it's really just the equipment that's holding them back as they have few new planes in their inventory. Until then I would be open to using them again if the chance arises.","","","Economy","","7.0","3.0","5.0","4.0","2.0","","","3.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","L Johnston","United States","2011-01-31","LAX-MCO. We originally had booked Main Cabin Select but once we boarded we noticed there were available seats in first class. We asked the flight attendant if we could upgrade and he immediately went to the ticket counter and arranged the upgrade. Within 5 minutes we moved to first class. Needless to say it was one of the best flights we have taken. flight attendant was very attentive to our needs and extremely friendly. They were having an internet promotion at that time so internet was free for everyone not just first class.","","","First Class","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","B Magarik","United States","2011-01-29","LAX-IAD Red eye. Check-in is terrific security was awful. New plane leather seats. Good food innovative ordering system. Didn't really sleep much. Slightly more pleasant than the United flight though rather be on a 767. Redeyes are all pretty bad.","","","Economy","","7.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","T Bolor","United Kingdom","2011-01-14","LAX-JFK flight. Two of us travelled and paid just under $400 for two for the tickets. When we got to LAX: they charged $25 for each checked in bag. $2 for each in-flight entertainment headphones $8 for each in flight film $10 for the wireless internet $8 for a sandwich. The seats were comfortable and the cabin was great but the corporate policy of this airline is questionable to say the least. I for one shall not be flying Virgin America next time. They pretend to be a major carrier but act like a low cost airline.","","","Economy","","3.0","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-03-11","Melb-Adel-Melb-Brisbane-Melb. 3 flights on 737-800 aircraft and 1 flight on Embraer 190. All flights on time and very comfortable. Service was great with very good cabin crew. Snack served in flight was either cheese and biscuits or a spicy salsa dip with chips. Offered juice or water on all flights. Embraer 190 remains a favourite as I was allocated front row of economy which almost has as much leg room as business class. Overall another very satisfactory series of flights and the streaming wifi on the 737 aircraft is great.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","E McDaniel","Australia","2014-03-05","SYD-PER. 21st Feb. Plane used was probably the oldest and dirtiest 737 I had ever seen. Plane completely packed why was an Airbus not used instead? No point boasting about coast-to-coast A330 services when we had to spend 5 very long hours in packed plane with no working seatback IFE. Luckily I had downloaded the wireless streaming app but plenty of other disgruntled passengers did not. Could not upgrade to Business cabin despite the load being 4/8. Sydney lounge was very nice however.","","","Economy","","3.0","1.0","1.0","1.0","3.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Vogt","Germany","2013-04-23","Flying from FRA to SIN via HAN on board B777-200 and A321. The crew on the long haul flight from FRA to HAN was very friendly and attentive. The food and beverages were more than enough with a very good choice between different kinds of meals. The staff in Hanoi was very helpful and guided me personally to the transfer counter and the security check - so everything was easy to find. The short flight from HAN to SIN (2.5 hours) on A321 was excellent. Staff were friendly and cared about passengers. Beside the short flight there were printed menu cards and a choice between three menus. Both flights were on time and gave me a very good impression of VNA.","","","Business Class","","9.0","4.0","4.0","5.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Paul Steer","United Kingdom","2013-04-21","The long haul from Gatwick to Ho Chi Min City was appalling. We took off at 12 noon were fed at about 1pm (barely edible) we hardly saw a member of the cabin crew until they gave us breakfast 10 hours later. The inflight entertainment did not function and the end of the arm rest was broken and with sharp edges protruding it was reluctantly taped at the third time of asking. The cabin lights were turned off until we were given breakfast. They were treating it as a night flight. The seat was uncomfortable and the general condition of the plane was shabby and grubby. It was a dreadful trip the cabin crew when they did appear were unhelpful at best. Their internal flights were much better. Counter staff said there were no premium economy seats available this was untrue.","","","Economy","","","1.0","1.0","1.0","1.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Whaley","United Kingdom","2014-09-14","I don't usually complain but feel Virgin need to up their game to match the reputation they have earned. My partner and I booked a package with Virgin holidays to New York from London Heathrow. We booked with Virgin specifically because of the reputation and quality assurance it gave us and didn't mind paying the extra for that added security. Having just returned I can say that while I am thankful we arrived safely each way the experience was nothing special and was actually comparable to a budget airline. Leg room is not great and we both had problems with our entertainment systems on each flight. Food was ok at best on the way out but was terrible on the return (and my expectations of the food were by no means high). The organisation of the return flight was a sham people being moved into other people's seats which caused a domino effect of problems with one young single traveller being asked to move three times to accommodate others. The most disappointing part for me was the poor attitude of the staff particularly on the return leg. A simple request for a soft drink left me feeling that I had very much caused an inconvenience and left me feeling reluctant to make any further requests. Our experience has been poor and regretfully I will not choose to fly with Virgin again. Our best experience for long haul flights to date has been with New Zealand Airways (London to LA). Lots of work to be done at Virgin sadly.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Ryan","United States","2014-09-14","I had an excellent experience with Virgin. The only trauma was Orlando International Airport security lines. I have never seen such a disorganized hopeless mess in my life. But to the flight. Since it was my first time I wasn't going to blow money on Upper Class. I wanted to find out what Premium Economy was like first. It lived up to its little video on their site. The boarding was quick and easy. The flight attendants on the way out were friendly and helpful and the food was surprisingly tasty! One of the best meals I've eaten for not being in business class. It felt like a short flight which is something I cannot say too often on a long haul transatlantic flight (I usually travel through Tampa). The return flight was less impressive mostly due to the seat I got but the service was still just as good and the food again quite tasty. All in all a very enjoyable trip with Virgin - and how often can you say that flying these days? Didn't get to see their upper class but will get the opportunity to do so at Xmas. The leg room in PE is the same as a first class domestic flight. You don't feel cramped at all even if you cannot fully recline.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","H Macdonald","United States","2011-01-09","JFK-LAX return and required a wheelchair for the return flight. Personnel at both ends couldn't have been more accommodating - perfect help and service including a stop in LAX to buy food and water for the trip. Seats were comfy enough especially for the very good price legroom could have been better but then it always could and the chicken salad sandwich I ordered in flight was excellent. I would fly with Virgin America again - Virgin Atlantic is another story.","","","Economy","","8.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Taylor","United States","2010-11-30","New York Kennedy to San Francisco economy. Boarding the aircraft I was told that my IFE would not work and I would be compensated. To my surprise it worked perfectly. The cabin was clean meal snack and drink options were a pricey let-down. Because it was the holidays (few days after thanksgiving) there was free wireless as opposed to the usual 8 dollars/month. My seat was comfortable and roomy - cabin had awesome lighting.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Dunigan","Canada","2010-11-03","YYZ-LAX First Class. It was Halloween and cabin crew were dressed in costume and quite jovial. Appearance of cabin very clean and crisp. Seat very roomy and electronic controls were great. Cushion on the firm side but quite nice overall. Dinner fine though being in row 2 and having only one choice of meal left was a bit disappointing. Entertainment system great with movies and live satellite TV available. On time departure early arrival. Bags out relatively quickly. Good trip I would fly with them again.","","","First Class","","8.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L McNamara","Australia","2014-03-04","Flying from Launceston to Canberra connecting via Melbourne we were very surprised at not being able to purchase any food on the flight - only option was chic chip cookies which when arriving in Canberra for meetings so after lunch time was not considered a suitable option! Why are healthy substantive food choices not available for purchase?","","","Economy","","5.0","3.0","5.0","1.0","1.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Dutton","Australia","2014-03-03","I am a platinum member and travel frequently - mainly between Gold Coast to Melb return and Byron - Sydney - Gold Coast - although I travelled to NT / Adelaide too. Last year I took approximately 50 flights with Virgin. I mostly travel in economy (row 3) but did manage about 8-10 upgrades into business class. I would say out of 50 flights 45 were good if not great. I would say only 5 caused problems - I had one cancelled (but put on the next flight) and a few staff members over the year that perhaps shouldn't have a job. The vast majority of staff are very good - friendly professional and seem to enjoy their jobs. So my experience has been very positive (I do think it helps when you are platinum / gold).","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Mangham","United Kingdom","2013-04-18","London Gatwick - Hanoi - Ho Chi Minh - London Gatwick. Direct flights and choice of seats are the only positive points. Crew are quite surly and as said before not seen for hours after meals are served. On both flights one of our screens was not working as were quite a few others. When people called the crew they kept saying they will reboot the system but never came back to check so we assumed that either they did not bother looking into it or they knew it was hopeless! Also we flew over 2 different months but the films were not changed with limited choice. Food was awful both Asian or Western style and drinks choice limited. Will not fly again with Vietnam Airlines and will not recommend.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Gosling","United Kingdom","2013-04-18","LGW to Hanoi. Very poor flight no entertainment on any of the screens plane scruffy toilets dirty staff not seen unless dishing out food and drink very small amount of drink given and only came round once. Seats very small and not much leg room and I am only 5ft 2. Internal flights were 100 per cent better. Would not fly with Vietnam Airlines long haul again. Flight home to LGW was no better.","","","Economy","","","1.0","1.0","3.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Opakunle Joyce","United Kingdom","2014-09-14","First time in premium economy. We travelled from London to Lagos on 23rd July - the service was below par coming back on 3rd September was even worse. When I say worse I mean onboard the ground service was fantastic! Our return flight on 3rd September 2014 before we were served the main meal we were offered only one drink orange juice and we were not asked if there was anything else we wanted - told dinner was about to be served so we should wait. Dinner was served we requested chicken we were seated in the second / third row and were told that they had run out we ended up with beef. My son requested a bread roll after 20 minutes I got up to go and find out what had happened to it only to be told again that they had run out. Cabin crew were very hesitant and unhelpful. Not value for money.","","","Premium Economy","","4.0","3.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Hallatt","United Kingdom","2014-09-14","09/09/14 VS016 from MCO 19.35 (Delayed until 21.20). I have flown with Virgin a few times and they usually a good airline to fly with (and I have written positive comments accordingly) but this last flight the attendants were completely disinterested in their customers. Such a shame to see how much the staff on this particular flight have let their company down. We were sat in the emergency exit seats and a staff member seemed more interested in using the exit door as a ""beat box"" with his hands and yawning without having the courtesy of at least putting his hand over his mouth. Our friends on the other side of the plane were served with the same amount of interest. Come on Virgin Atlantic where is the professionalism?","","","Economy","","6.0","2.0","1.0","2.0","5.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Stacey Frimerman","Canada","2010-11-03","LAX-YYZ. One of the best experiences I have had with an airline in a long time. The staff was extremely friendly the flight attendants were young and happy to help. The baggage allowance is amazing. The flight left on time and arrived on time if not a little bit early. Large variety of food and drinks on flight. I would definitely recommend this airline and I will choose Virgin America as my first choice in airline to LAX.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Meredith Lahmann","United States","2010-10-27","SFO to JFk and back. The staff friendly professional and efficient. The whole process from purchasing tickets to online boarding passes simple food ordering on board was excellent and easy. I was most impressed that the cabin staff was constantly walking through the cabin to relieve passengers of any refuse so the cabin remained clean and there was no juggling of used cups food containers etc. My only difficulty is that while slightly more roomy than some other airlines the leg room is still uncomfortable for anyone with long legs.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","B Deal","Australia","2010-09-30","LAX-JFK return. Would recommend Virgin America to anyone - they were great (the only thing I could complain about is the $25 baggage fee but the fares were cheap so it didn't matter too much). New planes with unique mood lighting made for a pleasant flight. Both flights left on time and one arrived considerably early. The service and the food I bought were both good.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Middleton","Australia","2014-03-03","MEL-NTL. Plane on time. Nice welcome on board by name but wasn't mentioned again like Qantas tends to do. Comfortable seat although a few more inches of recline wouldn't go astray and I would prefer a footrest. Cabin manager very friendly throughout. Meal was fantastic - a great piece of salmon and accompaniments for lunch. A fraction overcooked but it was great nonetheless. Got told they had a chardonnay when it was sav blanc. Drinks freely topped up. Offered Galaxy tabs for entertainment which I declined. It's a great business class on a great airline. Absolute bargain too as ticket was purchased during a sale.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Pierina Schneider","New Zealand","2014-02-28","I travelled on 26/2/14 only because Air NZ didn't have a direct flight into Queenstown on 26/2/14. When I asked ground staff at Gate 27/28 to assist me up the airline stairs staff said they couldn't help I was a little offended that they did not offer any help whatsoever. The flight attendants came forward and said that they would help me. But as it turned out they were not there they later came to me and said that they were sorry about not helping but would help on arrival in Queenstown which was great and they did. I would like to say that I am glad that the old rule about height weight & size has been thrown out the door. It was so nice to see voluptuous women serving on the flight with great smiles and very courteous. Seating was great as there was more room for tall people like myself.","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Richard Gray","United Kingdom","2013-04-16","London Gatwick Ho Chi Minh City economy. Only airline offering (twice weekly) direct flight but service so poor advise avoiding. The food was OK no drink offered beforehand wine with meal was less than half full plastic beaker the crew disappeared for next 8 hours. Worse they first shut the window blinds and turned off the lights - it was 12 noon departure from London but crew presumably on Vietnam + 6 hours time - and the overhead lights didn't work. Called crew who confirmed they don't work thanks and failed to understand the concept of reporting a fault. And the entertainment system didn't work so 8 hours in the dark in undersized seat with no entertainment or reading light. Fortunately we had two torches so read by torch light. Traveller's tip : take a miner's lamp if you fly Vietnam Airlines.","","","Economy","","2.0","2.0","2.0","3.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Watkins","Australia","2013-04-14","Overall the flights were good except for our trip home. The plane looked like it hadn't been serviced there were crumbs still on the floor and dirty marks on the screens and trays. Staff did what they needed and were pleasant. When checking in I asked for a window seat not on the wings I still got seated right on top of the wings maybe a language barrier but this did happen on 3 occasions. The internal flights in Vietnam were fine.","","","Economy","","7.0","3.0","3.0","2.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Angela Chui","United Kingdom","2014-09-10","London Heathrow on 13th August to Hong Kong and returned on 27th August 2014. Very disappointed as my ordered vegetarian meal was missing even though I had double checked and had confirmation that it was ordered when checking in my luggage before boarding. So on my return trip I checked and had confirmation again that it had been ordered. This time my vegetarian meal turned out to be an ""Asian vegetarian"" meal a curry instead of my ""normal vegetarian meal of pasta! Normally I would accept this but as I can't eat curries at all I pointed the mistake out to a cabin crew who said they would check. I waited and no one came back to me so while they started serving everyone else's meal and passed me without a word I asked again about my normal vegetarian meal of pasta and not Asian vegetarian. Couldn't believe it when the same curry as before was given to me again. Obviously the crew didn't listen to what I had said or couldn't care less at all. To top it all of I later found out from my husband sitting 3 seats away from me with our 2 children between us that they had tried to put the mistake down to me because I had asked for a Asian vegetarian meal myself when in fact I had specifically asked for a normal one of pasta as per menu after the first mistake.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Baird","United Kingdom","2014-09-06","I wasn't that impressed by the legroom on a recent trip to Orlando BA and the American Airlines that we have used in recent years are definitely more spacious. If only this was our only complaint. One of our bags arrived torn in two places and the bottom hanging off. The time spent trying to rectify this has been almost as much as it took to cross the Atlantic. At this rate Virgin could soon be an award winning airline for the worst customer service ever!","","","Economy","","2.0","1.0","3.0","3.0","3.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Mabley","United States","2010-09-27","LAX-Seattle round trip the same day. I was seated in the bulkhead premium economy row. Legroom was ample the inflight entertainment worked reasonably well except when the satellite cut out for about 20 minutes on the outbound the food was tasty and the cabin staff were much more engaging and professional than the unionised drones on United or Alaska. The only gripe I have is that the cabin interior has too much white which causes problems with glare when the windows are open. They need to add more contrasting colour to reduce glare.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Huff","United States","2010-09-17","IAD-LAX-IAD. Check-in efficient and personable. Cabin crew on both flights helpful and friendly. The RED entertainment system charged $8 to watch on-demand movies on one's little screen - very overpriced but at least this is made up for with extensive free TV music and games options (especially the music - top-notch). Meal options are similarly pricey and sometimes disappointingly small although I can't fault them on taste. Lavatories are slightly roomier than the norm and each seat comes with the great convenience of an AC power jack. For a ticket that was only $20 more than the usual cross-continental cattle cars I had a fab flight with Virgin and will consider them again.","","","First Class","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Van Bever Kevin","Australia","2014-02-28","VA 1722 from Karratha to Perth. Flight on time as usual very friendly and accommodating cabin crew. Overall pleasant experience.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","N Roberts","Australia","2014-02-27","I flew Sydney - Los Angeles - Sydney in Premium Economy. The seats are comfortable and the help yourself bar / snack area is greatly appreciated. On Qantas you do get an enhanced meal service (Same standard as Qantas Business domestic) but the meal on VA was satisfactory. Passengers must remember this is premium economy not business light and the VA price reflects this being cheaper than Qantas on the same route.","","","Premium Economy","","8.0","4.0","5.0","4.0","5.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","N Bower","Vietnam","2013-04-02","I fly VN502/503 HCMC to BAIYUN Guangzhou at least 2 times per month for the last 2 years. Tan Son Nhat airport is very busy with tourists Vietnam airlines check-in staff are incredibly slow and unfriendly. 3 Business Class check-in counters remain open and free not processing the very long lines of economy passengers that often delay these flights. Always have to stand on a hot crowded jam packed bus on the tarmac before and after each flight. Aircraft dirty toilets disgusting on these VN to China flights. Cabin Crew surly unhelpful and safety is not a priority. Food is horrible. Cabin attendants disappear after shovelling the food out.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Alison Ellis","United Kingdom","2013-04-02","Long haul flight from Gatwick to Ho Chi Min in an old aircraft. Apart from dishing out obligatory drink and meals did not see cabin crew until time to land. They seemed indifferent and uninterested in passenger welfare or need. Had to help ourselves to drinks (as did other passengers from a tray left in serving place). Cabin crew were solemn faced. Would not fly again or recommend.","","","Economy","","","1.0","1.0","3.0","2.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Payne","Australia","2013-03-30","Sydney-Saigon. Aircraft seemed pretty new. Everything worked. Food of adequate standard. On time. Seat pretty cramped but typical. Service polite and efficient but not friendly. Saigon-Hanoi: Old clunky aircraft. Video screens and audio did not work properly. Meal not heated properly. Hanoi-Hoi An: Cambodian Air plane. Seemed pretty new. Everything worked Only water and wipes on one hour flight. Hoi An - Saigon: Old clunky aircraft. Only water and wipes on this flight. Saigon - Sydney: Another old aircraft. Seat old. Delayed half hour. A hole in armrest where some button had once been. Screen small and would not stow in seat. Picture on screen poor. Games control button deeply encrusted with filth. Edge of tray broken and very uncomfortable to use. Food was served hot and of acceptable quality. Fairly cramped and uncomfortable. Usual efficient service.","","","Economy","","","2.0","3.0","3.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Dawes","United Kingdom","2014-09-06","Gatwick - Las Vegas - Gatwick. B747-400. Never again. I'd rather stay in the rainy UK than give Virgin any of my money. Paid £4.400 for premium economy seats to Las Vegas for 3 people. I've never seen any crew be so rude to passengers. 1 beer after take off from Gatwick asked for another with lunch rather than wine was told ""wine water or nothing"". Food is nice and nice to have a choice but in a premium cabin on any airline that's what I expect and the liquors after lunch or dinner is a nice touch. Only other offer of drinks is juice or water throughout the 11 hour flight. Can not comment on any other cabin service as we never saw the crew for the rest of the flight it seems Virgin crew go to work so sleep in the crew rest area they told the passengers about rather than serve passengers that pay to be on the aircraft. When the seat in front of you is reclined you can't get out of your seat. Had no choice but to fly virgin as BA didn't fly to Vegas on he date we had to travel. Never again will I fly on a Virgin aircraft if I have a choice. So rude.","","","Premium Economy","","2.0","2.0","1.0","3.0","4.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Roy","United Kingdom","2014-09-06","LHR-YVR return. Flew out economy and back PE. Entertainment system not working either way. No picture on way out no sound on some channels on way back some advertised programming not actually on the system (f.e. Top Gear). The tray tables in PE are too small and in armrest. Cannot open when passenger in front has seat reclined. Cannot open fully flat as seats are too narrow and it hits immovable central arm rest which you must climb over to get out of seat. Hand pinched (twice) trying to get tray out of armrest. Food (esp in PE) very average - no better than economy fare on the cheapest scheduled airline. Breakfast inedible. ""Bacon"" was like leather and could not be cut with metal knife. No offers of drinks refills water only offered with dinner but no room on seat tray. No choice of beverages. Extremely rude staff members on return. No in-flight magazines just a duty free mag and one with a list of the entertainment. Assumed there were charging points in PE. There were but they could only be used if you had a charger with a UK plug. Assumed this would be a USB point. Was brought some weird extension cords couldn't use them without the UK 3 pin plug which was packed. Boarding at Vancouver was chaotic. Staff didn't even attempt to adhere to their own rules. They just sent everybody through. Passengers with children regardless of age barged in front of other passengers who had been queuing for some time. Seats very uncomfortable in both E and PE. Have lots of VA miles which will use on another airline. Will not fly with them again. Only four toilets for the whole of economy and PE on the aircraft. Had to walk all the way to the rear of the aircraft. Would not let PE customers use UC toilets even though they are located directly in front of PE.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Michael Burg","United States","2010-08-12","BOS-SFO-LAX and back. Upbeat staff new aircraft and good service. I think their success right now is the crews are young - it will be interesting to see how the airline does in the coming years as the company ages.","","","First Class","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","L Strom","United States","2010-08-12","I have recently flown VA three times FLL-SFO. Check-in is cheerful. The airplanes are new and comfortable non-stop flights and great in-flight entertainment tasty food for sale on board. The flighty attendant service is very spotty and sometimes FA's are quirky.","","","Economy","","8.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Lance Smith","United States","2010-08-10","BOS-LAX flew Virgin for the second time. Great comfortable leather seats new A320 and tv screens and entertainment on each seat. One problem the cabin crew I flew on a night flight and asked the cabin attendant for a pillow and a blanket. She replied very rudely ""Sorry but pillows and blankets are for first class passengers only!"" Although I had this experience I will fly Virgin again and bring my own blanket next time.","","","Economy","","7.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Virginia Bolton","Australia","2014-02-25","Flew Virgin Australia ex Hobart for connecting flight with Singapore Airlines to Yangon Myanmar on 1 Feb. The upside they checked my bags all the way to Yangon thank goodness. The downside there was a technical fault with the seatbelts causing a delay by 1.5 hours. Why were they not checked earlier? I did make it to Melb in time to catch my international flight (plus immigration had put on extra staff in Melb which helped enormously) however there were others who had international connections that were delayed by 24 hours. I found a staff member in Hobart to be quite curt but the other Virgin representative was very nice and managed the customers very well. I was thrown a breakfast because it was part of my ticket but I did not want it. Ended up handing it back to another flight attendant. Return flight from Melbourne was better and on time (food average-dry biscuit and cheese).","","","Economy","","6.0","3.0","3.0","2.0","1.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Brown","Australia","2014-02-21","VA523 Sydney to Gold Coast 21 Feb 14. Not impressed with the level of professionalism of ground staff. 1 person checking boarding passes for a loaded 737. He was doing his best. Another a woman stationed at a counter nearby making one or two announcements including one for passengers in the rear of the aircraft to board. No one listened of course. The queue shortened and a final boarding call was made. I approached the guy checking boarding passes. In front was a man and woman with multiple pieces of carry on luggage without a boarding pass. I was frustrated and said could I go ahead and get on. The Virgin staff member accused me of not waiting my turn. On the way to my seat there was an argument between passengers over seat allocation with crew standing and looking on. Flying up the GC it occurred to me that true their glossy advertising Virgin Australia are all gloss no substance.","","","Economy","","5.0","4.0","2.0","0.0","0.0","","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Paul Hillier","Australia","2013-03-25","Singapore to Hanoi return. An acceptable service for the money paid staff tried really hard aircraft getting on a bit so entertainment poor for a 3hr flight but not a deal clincher. Would certainly fly Vietnam again.","","","Economy","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","René van Zijl","France","2013-03-21","Business on domestic flights excellent with real BC seat. On the international flight from Hanoi to Paris we disliked the seat very hard an angle of only 156° decades behind other Asian carriers. Food very mediocre and limited choice. No wine list and asking for a dry white Bordeaux we got a dessert wine. We refused it and was changed for a white burgundy. The VOD was not working so sleeping was the only impossible alternative but seen the poor seat and with the passenger in front almost on your knees makes sleeping almost impossible.","","","Business Class","","1.0","1.0","3.0","2.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kirupakaran Vanniasingam","United Kingdom","2014-09-01","LHR-JFK 21st August 2014 VS03. Return from JFK 24th August 2014 VS04. Very disappointed. Last time I experienced Virgin Atlantic was 3 years ago. Fantastic in every way. However my wife and I flew to NY from LHR last week and it was awful. Crew members don't know what a smile is and have forgotten what service means. Food is below standard. Entertainment is 6 years old. Beverage selection? No selection at all. We compare with BA Singapore Emirates and Qatar Virgin is very poor. Our short trip to NY was really spoilt by Virgin.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Colette Dickenson","United Kingdom","2014-09-01","I flew with Virgin Little Red on the evening of 22nd July 2014 from Heathrow to Manchester I flew down that morning with British Airways. I normally fly BA but decided on Virgin Little Red to come home to try the service as work colleagues had highly recommended them. I must say that I am now a convert the food etc. was very similar between the two flights but it was the crew that made the difference. They actually seemed to want the passengers on the plane and to look after us even though it was only a very short flight nothing seemed too much trouble. It was like flying with BMI again friendly crew which made the flight a pleasure to be on unlike a lot of BA flights I have flown on in the last year or so.","","","Economy","","8.0","5.0","5.0","4.0","1.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","M Gorczynski","Poland","2010-07-21","LAX-SFO-LAX with new A320. Everything on time clean and nice plane friendly staff. I hadn't seen such a good IFE especially in low cost airlines. Easy boarding self-checkin and flight. Price was really low - 100 USD bought 4 weeks before.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","D Ingemann","Australia","2010-07-19","SFO-SEA and return. Virgin America leaves the US legacy airlines in the dust. Clean new A319. Fast check in both trips but shame about the check-in baggage fee. Friendly professional crew. The Captain came into the cabin before the flight departed to make his announcements and was waiting again while passengers left the plane. Very good AVOD entertainment system with very wide range of music and good range of free satellite TV stations and with a standard headphone jack). Comfortable seats with reasonable seat pitch in economy (compared to Qantas or American Airlines). Nice mood lighting in the cabin. Free coffee and soft drinks.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","John Kneijber","Australia","2014-02-20","OOL-SYD-OOL in business. Easy and fast check in good lounges at either end and priority boarding. On board the seats are ok for a short flight much like domestic US first class. Entertainment available on a tablet or through the Virgin app on your own tablet and the content is quite good. Catering average but forgivable for a short 80 minute flight. Good range of drinks available. In the end the whole experience comes down to the crew. Outbound we had a fabulous FA who couldn't do enough for you. Inbound the FA was fairly disinterested and did the bare minimum. These flight were redeemed on points during a promotional discount and I don't think it would be good value if paying full fare cash.","","","Business Class","","7.0","3.0","4.0","3.0","3.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Dickson","Australia","2014-02-20","BNE-SYD-LAX JFK-LAX-BNE. Would recommend flying Virgin Australia. International flights were comfortable and was able to get decent sleep for a couple of hours with the use of the travel pillow blanket and sleep mask. I was served 2 main meals and 2 snacks on the international flight and received them earlier than other passengers because of dietary restrictions. Food not flash but edible enough. Cabin crew could not be more helpful and attentive. The pilot on return from LAX kept us updated on the extreme turbulence we experienced for the majority of the trip which was calming. Excellent array of in flight entertainment. International flights weren't sold out which meant I could lie down across 2 seats. Check in and arrival was smooth. No delays. Aircraft comfortable spacious and quiet. Have booked Virgin Australia again for my holiday to Fiji and always fly with them for domestic flights with no dramas.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Mia Wauters","Belgium","2013-03-13","I travelled back home in business class with a broken collarbone and ribs on the flight form Ho Chi Minh City to Paris. Although I was mentioned as a passenger needing medical assistance I never got any support from staff on the plane. Upon arrival the other passengers had to help me get with hand luggage and with my clothes. I find this absolutely unacceptable.","","","Business Class","","2.0","3.0","1.0","0.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Harris","Australia","2013-03-12","SIN-HAN. Experience ok food good. Took over an hour and a half to collect meal trays after service. Leading to a 20+ person queue for bathrooms. Hostess's did job without being friendly or smiling. Left and landed on time.","","","Economy","","6.0","3.0","3.0","4.0","2.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","O James","United States","2014-09-01","We arrived at the LHR transfer Virgin Desk to give our baggage tags to the Virgin staff two of them were just standing there talking to each other whist the queue was growing behind us and the other staff on the desk were taking a very long time with the people who were ahead of us. We got to the counter and were issued with new boarding passes and given a voucher for free tea or coffee. We got to our gate and sat down to wait to board. They announced boarding for people traveling with kids or people who needed assistance to go first. Other passengers seemed to not care and boarding became a free for all so we decided just to get on the aircraft. We were greeted by name which was a nice touch and told were told were our seats were 43h&K. The vera on-demand system was not turned on until 20 mins after the flight had taken off. Food was very bland and had no taste to it when served. The seats we found were very uncomfortable almost like a charter plane the headrest would not adjust the way British Airways or Aer Lingus would. Overall I don't think we would fly with Virgin again BA United and Aer Lingus are far more comfortable and have better service than Virgin. I do not understand what the all the hype that surrounds Virgin is all about the competition is far better.","","","Economy","","2.0","1.0","3.0","2.0","4.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kier Dudley","United Kingdom","2014-09-01","16 Aug VS012 BOS to LHR in premium economy - Excellent service as usual first flight on A330 which was impressive. My current airline of choice across the Atlantic.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","John Gezoff","United States","2010-07-17","FLL-LAX and return last week. Everything went smoothly on both flights (return was a red-eye). Operation at FLL very smooth since only 2 LAX and 2 SFO trips operate from there. Even at LAX which appears to be a hub for them everything went smoothly. Cabin staff was attentive to passengers needs and very pleasant. At LAX my baggage actually beat me to the baggage carousel. Would fly them anywhere they go.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Futeran","Australia","2010-06-20","LAX to Washington (IAD) return as our feeder service from Australia. The service was superb staff friendly and flights ran on schedule. The planes are new mood lighting very pleasant. The touch screen video system is fabulous no need to buy movies as the free music and TV provide plenty of entertainment. Great also to find an airline that still provides free tea coffee and soft drinks which you can simply order from your seat using the inflight entertaimment system.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Roe","United Kingdom","2010-06-06","LAS-SFO return. Fabulous experience even though we were delayed in both directions. Ground staff kept us fully informed when delayed and one enterprising ground agent at SFO started a trivia quiz at the gate to keep us entertained while we were waiting for the aircraft to arrive. I like the violet mood lighting inside the aircraft and both cabin and cockpit crew were brilliant. The free IFE is fantastic on a short flight and if you want to pay for a film you have the choice. Alcoholic drinks and snacks are ordered via your seatback screen but soft drinks are free. Great product great staff and great service.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-02-14","Melb-Hobart Return. Both flights on time and Melb to Hobart leg on Embraer 190. Service was excellent with great cabin crew and pilot was pointing out scenic parts of the flight. Return left slightly late but again crew were fantastic with the lights turned down for take-off and as we were not landing until late in Melbourne the view from the 737-800 was fantastic. Overall another great couple of flights with VA. Their check in staff at both airports were also great and as a Gold Flier with VA I really appreciate the Priority lines.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","V Naidoo","Australia","2014-02-10","VA342 BNE-MEL. The pleasant service at the Virgin Australia lounge continued on board the flight. On arriving I was offered a choice of a refreshing non-alcoholic cocktail water or coffee. The seat was spacious and comfortable even without reclining. The 4.55pm departure meant that a ""late-afternoon snack"" was served with a choice of a cold meat platter (which I found to be delectable) or vegetarian enchilada on offer. The IFE included use of the ""wireless in-flight entertainment"" as well as complimentary use of a Samsung tablet. The tablet was relatively user-friendly. Overall I was very pleased with the service and highly recommend it to anyone.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Kemp","United Kingdom","2013-03-12","HKK - Hanoi on 30th Jan then Hanoi-Danang 1st Feb Danang-BKK (via HCM) on Feb 7th. All routes were on relatively new looking A321s or A320s. International service was good with decent entertainment and food. Flights from their hubs (Hanoi and HCM) were on time but our Danang-HCM leg was delayed 90 mins with no explanation. We had lounge access in HCM which was comfortable though the drinks selection was poor. Danang airport was very nice in contrast to HCM and Hanoi especially - very old and a terrible waiting area for domestic flights. The HCM domestic-international transfer requires you to leave switch terminals by walking outside. Overall however a good experience and recommended for domestic/regional routes.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Fletcher-Wood","United Kingdom","2013-03-05","In Feb 2013 we took four flights with VN and two with their codeshare partner Cambodia Angkor Air (49% owned by VN). These flights were SIN-HAN HAN-HUI HUI-SGN SGN - REP and return (K6 flights) and SGN- SIN. We were travelling in Business Class but we were very impressed with VN's (and K6's) overall performance. AF and KLM could learn from the way in which VN handle priority boarding and (except on one flight) baggage handling. A couple of the A321s were brand new the others in good condition. The food was well judged for the length of flight and time of day. We had supper in Hanoi with friends who had travelled LGW-HAN the previous night one couple in Business Clas one in Premium Economy (called De Luxe by VN). Their comments backed up those who refer to IFE systems not working on VN's long-haul flights.","","","Business Class","","9.0","5.0","5.0","5.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kier Dudley","United Kingdom","2014-09-01","3 Aug VS095 LHR to YVR 3rd PE flight in 3 years excellent on board service as usual. Only issue was luggage was not tagged correctly at LHR and was one of the last out at YVR this was pointed out to the agent at check in who informed us that there would not be an issue as the computer would sort! Staff training issue here. Flight on older A340 aircraft which are due to be replaced next year whilst have the new PE seats have the old entertainment system.","","","Premium Economy","","9.0","5.0","5.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Wassermann","United Kingdom","2014-08-28","London - Johannesburg - London. 6/8/2014 - 16/8/2014. I had to get an urgent direct flight for a close family bereavement and found available Virgin with a direct flight at reasonable cost. It got me there on time but given a choice in future I will not use Virgin again. The menu preparation presentation and taste of the food is at least two decades behind times. On the outbound flight I could not get the meal of my choice the alternative was not an option I would eat and thus declined a meal. The seats are very uncomfortable and leg space is configured for cattle class. I travel frequently and the same economy class is much better on most competitive airlines. Service snacks and drinks are nothing but skimpy and lacks that feeling that they want to please you. Inflight entertainment had to be rebooted several times and my broken headset had to be replaced.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Brent Burney","New Zealand","2010-04-19","LAX-SFO and SFO-JFK. Upgraded Main Cabin to First Class (a pity that you can only do that 6 hours before departure now). The food really isn't up to much but the comfort on a long flight makes it worth the upgrade cost. Both flights left on time and arrived early. Crew were attentive and professional. Boarding was speedy and efficient. This might be a low cost airline but they offer better service than some of the 'full service' companies. For best fares book early.","","","First Class","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Brian Corrigan","Australia","2014-02-10","Flew Melbourne to Coolangatta on Sunday 9/2/14 with this airline and never again. The flight was sitting on the ground for over an hour we were moved to different parts of the runway and 55 minutes after the scheduled departure time we had wheels up. What was so disappointing with this flight was that the crew never switched on the A/C whilst on the ground so we sweltered in 30* heat no updates as to what was happening and then when I asked for a sandwich I was given an egg sandwich which I asked if there was anything else! She promptly said no. Also Virgin Australia never leave on time.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Chernoff","Australia","2014-02-05","Phuket - Perth VA 4148 Business Class 1 February 2014. Probably one of the best business class experiences I've had for some time. A beautiful new 737-800 with a small business class (2 rows of 2-2). Upon boarding I was greeted and shown to seat. Samsung tablet earphones pillow blanket and amenities kit already placed on seat and in seat pocket. Offered pre-departure drinks (no champagne on board) and soon after take-off beverages of choice. Passengers were offered the meal service at any time throughout the 6 hour 15 minute flight and a cheese and fruit platter at any time after that. Nice not to be rushed for once. Drinks were continually topped up and cabin crew checked on passengers needs constantly throughout the flight. The crew were attentive friendly and professional and must be complimented on the superb level of service they gave to all passengers in this business class cabin.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Moose","United Kingdom","2013-02-26","LGW-HAN and SGN to LGW. Both flights departed and arrived on time. No problem getting window seats / seats together no unexpected stops. Crew did their jobs to an 'acceptable' standard one or two were quite good. Upholstery had seen better days and the first set of headphones we got on the way out were dodgy. Food was fine - two choices at each meal and no problem pre-ordering a vegetarian meal. Films were 2012 releases and a new one on me they have selectable camera views from the cockpit and beneath the plane which can be quite dramatic during take-off and landing. Direct flights saved us a lot of time and airline choice saved us a lot of money - would definitely use again.","","","Economy","","8.0","4.0","3.0","4.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","TK Hill","Vietnam","2013-02-22","SGN to Danang return on Airbus 321. Avoid seat 39 on the starboard bulkhead. It does not recline. Clean airplanes and OK cabin staff. Return flight to SGN left 30 minutes late because of late equipment arrival which seems to happen a lot with VN Air later in the day. Insipid annoying background music while boarding and disembarking. Every carrier plays it and I do not understand why. My inflight experience is certainly not enhanced.","","","Economy","","8.0","3.0","4.0","1.0","1.0","","","5.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Rowena Neblett","United Kingdom","2014-08-28","I travelled from Manchester to Barbados return. Both ways they ran out of choices of meals. When I questioned why I was given a curt reply. The staff came across as very indifferent to passengers needs. If you want a drink after your first initial drink we were told that only one drink was served due to some passengers drinking too much. As a 50 year old travelling eating a meal which I did not want and refused a glass of wine due to other passengers"" maybe"" drinking too much is quite insulting. The final straw was they had run out of drinks and apologies were made to passengers that there was no more drinks on board as they had no room to store drinks and other passengers had drunk too much. Is this the service you expect on a well known airline? More training needed maybe? Is it because it is economy?","","","Economy","","2.0","4.0","1.0","1.0","4.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Cole Bernard","United Kingdom","2014-08-28","Seasoned travellers but our first with VA LHR to Antigua. Package deal so economy chose to pay on check-in for extra leg room -££40 extra. Flight was excellent from start to finish could not fault VA out or inbound. Seats were comfortable enabling a good sleep food very good service again very good. Booked VA again - LHR to Grenada via St Lucia in September this time PE.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","A Siew","United States","2010-03-31","I have been both Main Cabin and First Class and yet to try Main Cabin Select. Both products are great. The only problem is that they need to lower the baggage fees for Main Cabin fares.","","","First Class","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Mabley","United States","2010-03-11","LAX-SEA round trip our first flight with our 3 1/2 month old son. We booked 2 premium economy bulkhead seats (Virgin America markets its exit row and bulkhead economy seats as premium economy). The premium economy fare was comparable to standard economy fares on competing United and Alaska. Unlike some US airlines Virgin America does not require babies under 2 to have their own seat. There is a level of courtesy and engagement with the customer among the cabin and ground staff that is not seen among the US legacy airlines. Cabin crew made sure we were comfortable. Flights on time and the bulkhead left just enough space to change a nappy (diaper in USA) on the floor in front of the seats. Virgin America's ""Red"" inflight entertainment/food ordering system works much better now than it did the first year or so the airline was in existence.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","E Mabley","United States","2010-03-04","LAX-IAD-LAX roundtrip first class. Virgin America's domestic first class on its A319/320s is the best among US airlines with the exception of American's LAX/SFO-JFK premium service. The fare was comparable to the competition but superior service makes it better value for the money. The seats don't recline completely flat but go back about 150 degrees. The 58"" pitch is generous and in-seat massage function a nice touch. IFE is the best among US airlines with satelite TV programming a selection of 10-15 movies and a nice selection of audio tracks and the ability to customise your playlist and save it for future Virgin America flights. The mood lighting is very good for night flights. Food and beverage service is on demand and the food while in small portions is superior to most other airlines. The flight attendants and ground crew seem to want to please the customer more than those with other US airlines.","","","First Class","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Warren Prince","Australia","2014-02-05","I travelled from Canberra to Sydney and the next day onto Port Macquarie overnight and then returned to Canberra via Sydney. That is when the problem began at check in at Port Macquarie. As one company was paying for my CBR-SYD sector and the other was paid by another company I was on two different itineraries. I was told that they could not check me through to Canberra and that I would have to re-check at Sydney. Doing the right thing checking my cabin bag as it was over the prescribed weight. That day the weather was diabolical in Sydney closing the airport for some hours which caused chaos. Arrived late into Sydney and held on the ground engines running for about 2 hours I was assured that I would make the connecting flight. In short I missed my connection to Canberra as the check in was so over loaded and too few staff to handle it. I was then told I would have to stay at the airport all night (not likely) as there were no hotels left in Sydney. As I say I am now not one bit loyal to any airline I shop for price and convenience.","","","Economy","","2.0","4.0","2.0","4.0","4.0","","","5.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Philip Mcdaid","Australia","2014-02-04","Perth-Port Hedland-Perth. Work trip. Morning flight out late afternoon home. Both flights on time and comfortable. Breakfast on outbound just OK but complimentary roast beef wrap on return was delicious. Crew pleasant. Left my kindle on the outbound flight and it was waiting for me in lost property on my return to Perth. Would recommend as a good alternative to Qantas now.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Tim Reeves","Australia","2014-01-30","Melbourne to Adelaide one way. Booked the flight only two days before travelling and secured a $105 fare - very good value. Flight left and departed on time. Plane was an Embraer 190 - so comfortable with 2x2 seating rather than 3x3 in a 737. Food and drinks have to be purchased but this is not unreasonable given the cost of the ticket. Service was helpful and professional. One strange thing - Virgin sent me an email inviting me to bid an amount to upgrade to Business Class. When I clicked on the request I was advised this was not possible for this flight. Why then send the email? And there were five out of six Business Class seats empty on the flight.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Taylor","United Kingdom","2013-02-19","Very good direct flights Gatwick to Hanoi and then Ho Chi Min back to Gatwick both direct. Seats were comfortable despite 10 hours one way and 12 coming back. Service very good.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Thomas","Australia","2013-02-07","Awful experience. Had an early morning flight from Phu Quoc to Ho Chi Minh City with a connecting flight from Ho Chi Minh City to Da Nang. The plane never turned up and passengers were told an hour after departure time that the flight had been cancelled with no announcements prior to this. Went to the service counter to ask to be put on the next flight to Ho Chi Minh but were told we were not in the system so there was nothing they would do. Service staff were extremely rude and unhelpful. Next flight left and we finally got put on a flight later that day by which time we had missed our connecting flight. The later flight was also delayed 2 hours with barely any explanation made to passengers.","","","Economy","","","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Proschel","United Kingdom","2014-08-28","LHR to SFO March 2014 Upper Class Lounge at Heathrow excellent with huge choice of freshly made food and drinks including champagne. The Cowshed has large range of treatments if you so wish showers etc and very polite and helpful lounge staff. Upper Class really lived up to its name on outbound trip nothing too much trouble. Meals including quality wines afternoon tea with delicate pastries and macaroons. Seat / flatbed really comfortable plenty of varied inflight entertainment. Return trip still very good with exception of one cabin staff member she was not enjoying her job at all and really didn't want to be there as I overheard her telling a man in seat behind me! She gave me wrong breakfast and when I remarked on this she said it was what I ordered only when another passenger had same problem did she realise she had mixed order up trays were swapped but no apology. This was only problem and her poor attitude didn't take anything away from the flight enjoyment fabulous to lie flat and be able to sleep. We had flown from San Fran to Hawaii with Hawaiian Airlines and didn't realise until we returned we could claim partner airmiles but needed boarding cards which we hadn't kept customer services were brilliant and gave us the airmiles as a kindness great PR and we will be booking with Virgin again very soon If Flight crew are good it's a great trip but poor /rude crew can really ruin your flight this should be addressed as Virgin has a great product.","","","Business Class","","9.0","4.0","3.0","5.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Pettit","United Kingdom","2014-08-28","Travelled with them about 15 years ago to New York - bumped off flight to New York with two children . This caused problem with hotel reservation at the other end. On way back because we hadn't left on assigned flight out we were cancelled on return one - very poor customer service - no apology or compensation. After 15 years thought I'd give them a second chance just been told that they that cancelled my planned return flight from Chicago. No alternative offer apart from a day later - refused to pay extra hotel accommodation cost only prepared to offer a refund not prepared to book me onto an alternative airline at their expense. Appalling customer service not recommended.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","V J Goodman","United Kingdom","2014-08-20","Just returned from Florida after a very enjoyable holiday which was not enhanced by Virgin flight. My criticism revolves around the food on the flight and the wait times once landed. The food going out was just ok but the return flight food I found totally unacceptable both diner and breakfast. The wait time to get off the plane on arriving after a nine hour flight was over half an hour the excuse given was the airport was too busy to accept us immediately. On the return to Manchester we were also left sitting on the plane for more than half an hour this was due to parking the plane off stand and waiting for buses. The excuse given was the airport was very busy which was obviously not true because we were the only passengers going though passport control. After paying what I feel a premium price for a Virgin flight (a party of 10) it was just not good enough. We flew earlier in the year to Barbados with Thomas Cook and the flight and food was excellent.","","","Economy","","6.0","2.0","5.0","1.0","4.0","","","3.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Douglas Cohen","United States","2010-02-11","I arranged for my 83 year old Mother to visit me in Los Angeles last week. She is suffering from severe memory loss and needs to be assisted I was taken back in the manner that all the Virgin America staff assisted her needs. From the time she left Fort Lauderdale Florida to her return the Virgin staff was amazing. They kept in touch with me via cell phone to alert me of her arrival here in Los Angels as well as her return to Florida. Beyond just handing her off to a porter to wheel her out the ground personal escorted her personally to her caretaker in Florida at the luggage carousel due to some confusion caused by my mother that caused the airline to be unsure of where the caretaker was. The respect care and humanity showed to my mother was incredible.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","D Harding","United States","2010-02-08","SFO-LAX return. Easy quick and enjoyable. It is refreshing to see this standard of service in the US and on short haul flights.","","","First Class","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Buuck","United States","2010-01-29","I was surprised how convenient and friendly the experience was for us. Although we encountered holiday crowds we were so thankful we weren’t stuck on another airline. The service was exceptional the lines were manageable; and the plane was very comfortable! Virgin America is definitely turning us into loyal customers.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Lewis David","Australia","2014-01-28","Flew AKL-MEL as part of ADL-AKL-ADL depart AKL 06.30 on 12 Jan 2014. Given misleading info in email about check- in times (we were far too early as it turned out). As a Velocity Gold member self and partner (on same ticket) had access to NZ lounge - very nice. VA check-in counter not listed on flight departure boards when we found it the check-in staff member was polite but cold - maybe it was too early in the morning. Departure on-time. The aircraft was tired. Staff were indifferent. There was no IFE other than BYO with the VA App. Since the code sharing with NZ started you can get a better fare via VA and if you choose the NZ flights for the trans tasman sector you get a much better product (which on our outbound had included the NZ Works package). VA need to lift their game on their short haul internationals - the experience was lousy in comparison to their BNE/SYD/MEL - PER domestic and not as good as that of their NZ code share counterparts. Reading the reviews I get the impression that all the VA short haul internationals need some work (e.g. SYD-DPS) with attention to aircraft staff and product offering. Why do I get a better experience on MEL-CBR or MEL-PER than AKL-MEL?","","","Economy","","3.0","4.0","2.0","1.0","1.0","","","2.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Piddick","Australia","2014-01-23","MEL to NTL 18 Jan on E190. Aircraft full. Counter check-in staff friendly and efficient as were the cabin crew for this 1.5 hr flight which departed on time. Having just flown a few days earlier on a competitor airline this was a good comparison. No complaints other than seats uncomfortable. Purchased tickets well in advance at a bargain price.","","","Economy","","7.0","3.0","4.0","3.0","1.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","S Marks","United Kingdom","2013-02-06","Very happy with the flight and the service. Excellent value for money! London Gatwick to Hanoi but both outward and return flights ran to time there was adequate legroom and the food and service was very good. True there did seem to be the odd screen that was stuck on games and we also had the same films on the way back as those seen 3 weeks earlier but since the return flight left at midnight and arrived at 6.30 it didn't matter. The landing at Gatwick with a full plane was one of the most gentle I have ever experienced. In terms of value this was unbeatable! I would definitely fly with VA again. We also took short flights to Luang Prabang and from Siem Reap and again very punctual.","","","Economy","","9.0","4.0","4.0","5.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Roger Stone","Australia","2013-02-04","HKG-SGN-HKG in Business Class. I was completely satisfied with the service on-time performance and food and wine. On the Ho Chi Minh City-Hong Kong flight the service was exceptional with a charm efficiency and elegance rarely found with the larger major world airlines these days. The lunch menu was remarkable with 3 good choices covering Asian and Western needs. Both my flights that I travelled on were exactly on time. The only downside to the flights was the use of a shared 'business lounge' in Hong Kong. However the Vietnam Airlines lounge at Saigon Airport is perfectly fine for working and for refreshments. From this experience I think I shall look to use VN Airlines for business travel again.","","","Business Class","","8.0","4.0","5.0","5.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Richard Maskery","United Kingdom","2013-01-31","5th December 2012 LGW to Hanoi. On time departure extra leg room seat as requested entertainment not great - very tired but food was good and staff were friendly. All in all excellent value for money. These are the first of the 777s so need a refit sooner rather than later but all in all pretty good service.","","","Economy","","8.0","2.0","4.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Valjak","United Kingdom","2014-08-20","LHR-LAX return two adults two children: overall experience was very good and well beyond my relatively low expectations. Seat reservations honoured quick check-in at either sides planes on time. Most staff on ground and in air very friendly and helpful. Planes were full to capacity with smooth and efficient service. Seat comfort what you'd expect in economy though with help of pillows and blanket bearable. Inflight entertainment very good. Sat upper deck on return which allowed a much calmer 747 experience compared to main deck.","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Zhi Finlay","United Kingdom","2014-08-18","VS009 to JFK New York. As always Virgin Clubhouse is top-class and arguably cooks the best fresh food of all global airlines. The Clubhouse has a very soothing ambience and is a wonderful way to begin a holiday. Welcomed on board by name from an enthusiastic and very professional staff who did all they could to help and go the extra mile. Food was good films good too and the nice flat bed helps enormously too. All in all a very good flight from a high quality airline.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Con Murphy","Ireland","2010-01-24","LAX-JFK was very impressed from start to finish. Check in at LAX was quick and friendly. Boarding was quick. The red-purple lighting on board was a nice change from the usually bright white. Cabin crew were friendly and attentive and the legroom was excellent (we were at an emergency exit).","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Graham Fairclough","United Kingdom","2010-01-23","FLL to SFO economy. Very good value for money. Great entertainment system no fuss check in pleasant and friendly flight and crew and an impressive system for ordering food and drink on board. By some margin the best domestic flight I've taken in the USA.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Krishnan","Australia","2014-01-22","We travelled to New Zealand and back on Virgin. On the way over the cabin was too cold and when I requested for a blanket the cabin crew said it was only for Premium economy passengers. The way back was even worse. The flight was combined with Air New Zealand passengers who get meals on board so we had to wait for 1.5 hrs until the trolley came to the aft of the aircraft to our seat when I requested a glass of water the crew were rude saying ""everyone is waiting"" and refused to give water to my son saying he has to wait. I want to give zero star to all the areas but unfortunately the system is accepting a minimum of 1 star. No star for service and attitude.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Assey Ladislaus","Australia","2014-01-15","Returning to Sydney from Los Angeles 11/1/14 (a 14hr+ night flight departure 20.55pm). My family and I went to sleep before dinner was served. Missing this there was no food (water was offered) whatsoever until breakfast 2 hours before landing at Sydney. This makes for a 12 hour fast. On waking up I went forward through a curtain from economy to premium economy - to the galley area located ahead of Premium economy to ask for some disembarkation forms. I was informed that they would be distributed later. This never happened and eventually I procured and filled them in after landing. However on returning to economy I went past my seat to the toilets located further down in the economy section. As I was about to close the toilet door behind me a steward who I had passed in premium economy on my way back to economy appeared and informed that I was not supposed to enter another class of seating. Moral of the story - bring your own food on international flights or risk starving as food is not even available at a price in economy. All international overnight flights I have previously taken have made it a point to wake up passengers when dinner is served and always snacks are periodically offered. Perhaps Virgin should take note.","","","Economy","","","3.0","1.0","1.0","4.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","A Shaw","Australia","2013-01-31","Business class SGN-SYD 28/1. Traveling alone with 2 children. I booked 3 seats in a row 3A 3C and 3D. Plan was to sit 2 year old next to window as quiet and dark and therefore hopefully (for everyone's sake) she would sleep! At departure gate I was told seat 3A is broken and given new boarding cards all in different parts of the cabin. I explained my 2 year old could not sit alone however no alternative could be found except me in the 'broken' seat next to her. Cant understand why departure staff could not have rearranged seating prior to gate to accommodate us together. IFE terrible seats even those that worked were hard and uncomfortable. This airline is deteriorating each year.","","","Business Class","","2.0","1.0","3.0","3.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Morgan","Australia","2013-01-28","Flew on a range of domestic and international flights: Hanoi-Nha Trang-Ho Chi Minh City-Melbourne. The HAN-NHA flight was terrible. The plane was hot and the meal was horrible. The second flight from NHA-SGN was only a short flight. The planes were clean on both domestic legs. On the international flight from SGN- MEL the A330-200 was extremely cramped. The food was reasonably good. The AVOD is poor however and constantly freezes despite the cabin crew's best efforts to fix it. The cabin crew were quite friendly on this leg.","","","Economy","","6.0","3.0","3.0","3.0","2.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Catherine Halliwell","United Kingdom","2014-08-15","Flown last month on a 747-400 MAN-MCO economy class. Very nice welcome and a good range of leg room. A variety of movies food was very nice. Very dirty wing and dusty cabin apart from that Virgin Atlantic is far better than Thomson Airways.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","B David","United States","2014-08-15","Heathrow to LAX. Paid extra for premium economy just to have passengers in front seat in my lap the whole flight. Seat broken so nothing could be done. Since stuck in one position whole 10 hours had sun in my eyes with nowhere to go since staff refused request to ask passenger if possibly could put blind down. Could not even use Premium Economy toilets had to go to coach per Virgin staff. Very rude staff who serve bland tasteless food and obviously hate there job. Have flown for over 15 years with Virgin and if they don't improve soon they are going down to BA's level if not lower. Staff needs to learn to smile and treat passengers better. Not sure what good paying for Premium Economy is when seats are uncomfortable and service awful. Don't waste your time contacting customer service as they won't help or even try.","","","Premium Economy","","2.0","1.0","1.0","2.0","2.0","","","2.0","0"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Monroe","United States","2010-01-19","LAX-SFO-LAX. Quick boarding friendly staff. I upgraded to Main Cabin Select both ways and was pleased. Great legroom in MCS and priority boarding with MCS. Although they say on their web site that MCS and First Class get priority security screening this is not true - no separate lines at SFO nor at LAX for priority security screening. Is the upgrade fee worth the price? You do get more legroom and priority boarding - otherwise economy is just as fine for I have flown both classes.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","R Malsbury","Canada","2009-12-13","SEA-LAX-SEA in November. Boarding a breeze. Captain came out and gave his spiel before departure. Flight attendant very friendly and prompt with meal (quite tasty) and drink service. Nice wide seats and IFE kept me occupied the rest of the flight. Return flight check in LAX much better than Seattle. Again no complaints with service in First. Another attentive FA and good meal. Tried the free wi-fi promo with my Netbook and it was pretty slick. Will definitely fly Virgin America again.","","","First Class","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","David Harrington","Australia","2009-12-04","SFO-LAX-JFK. I had high hopes for this carrier and I even flew them an extra leg as part of a connection to see what they were like. The problem with Virgin America is Cabin crew. There was nothing friendly about the flight. I smiled to one of the crew on boarding and he just looked away. There are only 3 members on each flight 2 in economy and the lead flight attendant spends most time in First class. The flight to LAX left 40mins late and just made the connection. Paying $20 for a 10kg bag is a joke and the way the ground crew were witnessed to be treating out luggage will further refrain me from using this carrier. Virgin America were also in no means cheap especially after baggage fees. I flew another Low cost carrier on the return and the difference was amazing. Will not be going near this airline again.","","","Economy","","1.0","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Gibson","Australia","2014-01-13","HTI - SYD - 2nd Jan 2014. Had a great time on Hamilton Island with the family. Arrived at the island airport to travel home and the check-in line went out the terminal down the ramp and into the car park. After about 35 minutes we made our way up the ramp and into the check-in area. One person to check-in 150 passengers. I did notice another Virgin staff member coming and going waving a radio around check a passenger or two and then disappear again. We had now been in line for 1.4 hours and it was apparent there was no way this plane was going to leave on time. 30 minutes before scheduled departure the staff member waving the radio around and another staff member arrived and the check in intensity increased. The plane left 15 minutes late due to the poor check-in. Once on board we were seated down the back this seems to be where they put all the young families a bit like a flying crèche. If the kids are going to scream let them all scream together. Prior to the flight we received an email from Virgin to download the entertainment app for the flight. We downloaded the app but alas the entertainment system on board was not working. Being in the 2nd back row the food cart eventually arrives and there is only a few crumbs left that that the other passengers didnt want. All the decent food had gone. Maybe they could start the service at the back of the plane and then move forward or carry enough of the good stuff for all. We were offered a complimentary noodle dish but it was too spicy for the kids. Once the food service was completed they started the rubbish collection I tried to hand over the rubbish to the flight attendant as they passed me but was told to hang onto the rubbish until they got to me later. The procedure seemed to be collect the rubbish from the front then push the cart to the back and collect the rubbish front to back. When we arrived in Sydney our bags arrived quick and we were on our way.","","","Economy","","3.0","2.0","1.0","1.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2014-01-10","MEL-PER-SYD. A330 aircraft in excellent condition and used complimentary upgrades as Platinum Flyer for all legs. Boarding in Melbourne was on time and allocated seat 1C. Headset blanket and pillow provided on seat and was offered a drink prior to take off. After take off was offered and amenities kit. Lunch menu was terrific with soup main course and cheese platter with some great wines. Movies were up to date and screen and controls were fine. Staff were attentive and friendly and offered water or drinks during the flight which arrived in Perth right on schedule. Perth to Sydney was a repeat performance with great service and delicious food. Wines on offer were also top notch. You would almost think you were travelling with one of the best Asian airlines which all have an excellent reputation for Business Class service. Virgin Australia is right up with the best. Lie flat seats are an absolute bonus for a quick nap.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Barry Clarke","Sweden","2013-01-25","In past 6 months i have flown 6 international flights and 4 domestic flights with Vietnam Airlines. Have flown Frankfurt to Hanoi return. Hanoi to Nha Trang. Hanoi to Da Nang. and Hanoi to Bangkok return. Very friendly staff and excellent food onboard. Will be flying them again soon to Hanoi.","","","Premium Economy","","9.0","5.0","5.0","5.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Scannek","United Kingdom","2013-01-23","January 5 2013. LGW-SGN-DAD / HUI-SGN-LGW. Swissport ground staff at LGW very unapproachable and cold faced. Boarding was smooth at least. Vietnam Airlines operate very tired looking 777-200ers 3-3-3 config. Cabin crew on all sectors were unfriendly and lacked common knowledge of the English language. LGW-SGN flight left on time and lunch was thrown out by the crew with a selection of drinks. Inflight entertainment is a small screen with about 4 channels if they are working. Don't bother using your call bell we did not see the crew in the cabin for about 9 hours. Prior to take off none of the crew checked seatbelts / seats upright / electronic equipment etc. Seatbelt sign came on throughout the flight which nobody checked. Upon Landing baggage was in the aisles blankets not stowed away. Vietnam airlines domestic product is dreadful - old A321s and no service on a 1hr 20 flight - a bottle of water and a wet wipe. HUI-LGW via SGN - similarly dissatisfied service flights on time to say the least. Cabin was extremely hot on SGN-LGW sector asked 3 times to turn it down but this request ignored. I shall never travel with them again.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Lim Eddie","United Kingdom","2014-08-15","London to LAX and back LAX-LHR 10 August 2014 VS24. From departure to lounge very poor directions to lounge. The lounge is hugely disappointing. The food counter looks like a hawker stall with really bad selection of food. When I told the receptionist that better directions to the lounge would help us tourists using this airport she commented that we got there anyway! The lounge is really nothing to shout about. If we had known that's it is of such poor standard we would prefer to spend our time in duty free. Service on the plane was excellent. But entertainment system keep on breaking down and hanging.","","","Business Class","","6.0","3.0","3.0","3.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Mark Simons","United Kingdom","2014-08-15","LGW-Barbados return. Issue with on-line check in not working was frustrating in that you went through the whole process entering passport details only to get a message on completion that the system was down. Also happened on return. A message at the outset would have been much more helpful. Check in agent at terminal was very jovial and pleasant and seating as requested was honoured. Outbound flight delayed by an hour due to passengers disembarking an AirNas flight. It was not possible to board the Virgin flight as there was insufficient space in the walkways! Seated in row 23 Premium economy. Friendly cabin crew handed out pre-flight drinks and menus. Good entertainment system with good choice of movies. Pre-dinner drinks served promptly. Meal service commenced and I was disappointed that my choice had already run out by time they served me leaving me with the vegetarian curry. I did not expect not to be able to have my choice in Premium economy. Uneventful flight which made up some time across the ocean. Return flight departed on time and landed early at Gatwick. Dinner was a creole chicken dish which was actually quite tasty. Cabin was far too warm making for quite an uncomfortable flight and too hot to sleep. Breakfast was pretty good - choice of continental or full English. Having landed early the gate was occupied so we had to sit on the aircraft for half an hour which was quite frustrating. E gates at LGW not working so by time we got through the queue luggage was waiting.","","","Premium Economy","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P Dolman","Australia","2009-12-04","FLL-LAX. Although the crew were not quite as vibrant as on previous flights they were friendly and efficient. A circumstance which exceeded my expectation was my choice of food ordered on board was unavailable although showed available on the RED ordering system. My order was refunded plus I was offered my choice of menu item at no cost. The refund was expected the offer of a free alternative choice was not expected but greatly appreciated.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","J Taylor","United States","2009-11-30","JFK-SFO one way. I flew jetBlue out to Boston drove up to Albany then down to JFK. As you can imagine I was tired. Takeoff was scary I could see the end of the runway while we were still rolling but otherwise pretty good. Plane not so clean found gum on my armrest. Cabin crew did nothing about it. Inflight entertainment good only it kept freezing. Seven bucks for internet access was steep so I decided to watch TV instead. It was OK only signal a little corrupt and couldn't see well. Also not a whole lot of channels. Don't be fooled by their low fares. Once you board you should be prepared to spend about fifty extra for a decent flight.","","","Economy","","2.0","","","","","","","1.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","C Whelan","United States","2009-11-23","SEA-SFO-LAS. I had high hopes for this carrier. Segment to SFO was apparently staffed by an Award Winning Crew but they were not remarkable in any sense and perhaps tired as they weren't particularly cheerful. By the time flight landed in SFO LAS flight had already boarded but connecting gate was nearby. Return trip was extremely unpleasant on both segments. Very loud person in back row talked the entire way to SFO at times using crude and vulgar language. Crew did nothing to quiet the individual and also served him alcohol. At SFO landed at international gate and our connecting flight was far away at the very end of a domestic terminal concourse forcing us to once again go through security. SFO-SEA was noisy as well this time because of the non-stop chatter of the flight attendants in the back. Arrived in Seattle to be greeted by a sign stating that VA had been voted ""quietest passenger airline."" Though that refers to the noise from the jet itself my traveling companion and I got our first laugh of the evening. I will avoid this airline in the future.","","","First Class","","2.0","","","","","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Aleta Bray","United States","2014-01-10","My husband and I just returned from Australia and New Zealand. We have traveled many places but never on Virgin Australia. We took Delta from Atlanta to Los Angeles then Virgin Australia to Sydney Australia and coming back we traveled on Virgin Australia from Auckland New Zealand to Sydney then to Los Angeles then Delta to Atlanta. We were very pleased. Firstly when we entered the plane the stewardess greeted us. Secondly in our seats were a blanket pillow and a gift package with earphones earplug eye pads and an ink pen. This packages was given to us to and from our destinations. On the way from Auckland to Los Angeles we had really bad turbulence but the pilot came on the intercom and informed us that we would have to stay in our seat because of it. This alone was reassuring and informative. The stewardess check quickly to make sure everyone had there seat belt on. The pilot did a great job because it was rough. The steward and stewardess were very friendly and tried to make our 15 hour flight as pleasant as possible.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Vogt","Germany","2013-01-17","SGN-BKK-SGN A321. Both flights were on time. Service was excellent and the staff very friendly and enthusiastic. Though the flight time was only about 1.5 hours VN provides a choice between two different meals and many different beverages. A good choice for travel within South East Asia.","","","Business Class","","9.0","4.0","4.0","5.0","0.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Doig","United Kingdom","2013-01-15","London Gatwick to Hanoi return. On the way out there were no PTVs the mainscreen TV's did not work the cabin was incredibly hot and the toilet behind my seat was broken. The seats were in poor condition. On arrival we waited over an hour for our baggage with no explanation or apology. I paid for a standby upgrade option on the way back and asked to upgrade to business class at the Vietnam Airlines desk in Hanoi airport but was told it was full. I later discovered this not to be the case. Only mainscreen TV's on the way back although the TV in the aisle did work this time. There were no midflight snack sandwiches on this flight but the Asian option of pot noodles I did not want. On arrival to LGW we were told that not all the baggage had been put on the plane and were given forms to fill in. We spent 4 hours in the airport queuing to hand in our forms.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Roy","United Arab Emirates","2014-08-11","Flown VS-400 to Heathrow in the summer for our annual trip back and we were amazed how friendly and helpful the cabin crew were. I couldn't fault a single thing. Happy staff and great food for aeroplane standard. Always offered us drinks and asking about our welfare. Everything about it was great!","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Vierneisel","United States","2014-08-07","Chicago to Heathrow July 10 Flight VS040. Flight from Heathrow back to Chicago July 20 Flight VS039. Our experience with this airline was fabulous. The flight attendants seemed happy focused and enthused about the job they were doing. Our crew always kept us up to date on what was going on. We were also offered a beverage many times throughout the flight. We really enjoyed our time on board the aircraft.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Martin Matousek","Ireland","2009-11-21","First class San Francisco to Las Vegas return. And just 100 USD extra! Very modern and fast check-in. Priority boarding take off on time snacks and drinks massage chair and very friendly and efficient staff. Personal feel and great value for money.","","","First Class","","10.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","P O'Rourke","United States","2009-10-26","JFK-SFO. Not one person at JFK knew how to handle a cancelled flight! Spent 6 hours trying to rebook! No one could do anything without approval of the supervisor who kept disappearing despite the fact that approximately 100 people were standing on line after 3 hours. In the end I was booked on a different flight than my boyfriend and had to cancel the trip after being told they couldn't do anything about the different flights!","","","Economy","","","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Tee","Australia","2014-01-10","Travelled business class from Canberra to Perth. Their business products were professional! The flight from SYD to Perth was on an A330. The seat pitch and width were excellent for this 5 hour flight. Staff members addressed you by last name and they showed great courtesy and professionalism. The dinner was served in a 3-course manner and each was accompanied by different glasses of wines. They had quite a substantial drinks list too. Excellent! I was even able to catch on sleep on its angled flat seat. Loved its amenity bag too! However its IFE Didn't have much selection. Loved their very generous baggage allowance too. Overall very impressed!","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T Maddern","Australia","2014-01-06","We flew to Newcastle from Brisbane yesterday in Economy. Virgin got us there on time and safely and the seat was comfortable enough for the 1 hour flight. When choosing your seat do not go for seat 9 a b or c in the Boeing 737-800 aircraft - these do not have windows. The cabin crew did their job efficiently but they weren't very warm. The aircraft we flew on had seatback TV which we didn't use but it's nice that it was there. I have flown in business on Virgin and there are no TV's there they just give you a portable DVD. For economy passengers - it's buy on board we didn't buy anything but prices were reasonable. Things I do not like about Virgin Australia is that when pre-selecting your seat when you make your booking the only seats that are available are the seats in the rear section of the aircraft. If you get one of these you may be lucky enough to change to a seat at the front of the aircraft when you do the web check in. I feel that Virgin Australia do treat saver fare passengers like second class citizens by only allowing seats at the rear of the aircraft when they make their booking. At major airports the jetbridge is used for business class full fare passengers and passengers lucky enough to get seats up to row 16. The rest of the passengers have to walk down the stairs outside and up the stairs at the rear of the aircraft. Overall my first choice for domestic airlines in Australia is Qantas and Virgin are a close Second.","","","Economy","","8.0","4.0","3.0","1.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","N Standen","Vietnam","2013-01-15","HCMC - Paris. Though VN Airlines say they have web check in the facility on their website does not function and they have no web check-in desks at the airport. Entertainment non existent and silence from the flight deck. Minimal food/beverages provided and all in all a long boring and uncomfortable flight - not to be recommended.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Simon Smith","United Kingdom","2013-01-11","We used Vietnam Airlines for 2 domestic flights and one short international flight (Hanoi-Siam Reap). All flights were on time and used fairly new Airbus aircraft. Legroom was quite limited but no worse than other short haul flights. Inflight service was limited to a small bottle of water on the domestic flights; we got a small meal on the international flight but the quality was very poor even by airline food standards. I suggest eating beforehand - though not at the airport as options for food/drink at airports in Vietnam were surprisingly bad for a country with such great food. I bought the tickets on the Vietnam Airlines website without any problems; the domestic flights were very good value (about $60 each) the international flights rather less so.","","","Economy","","7.0","3.0","3.0","1.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Joe Stevens","United Kingdom","2014-08-03","I went from Manchester to Orlando when we boarded the crew helped us with our baggage. All crew were very nice food lovely everything was excellent. Seats comfortable there was a nervous flyer seated next to me and the crew did a very good job of keeping her calm and reassuring her.","","","Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Darnbrough Simon","United Kingdom","2014-08-03","MAN-LHR-DEL return. Little Red from Manchester to Heathrow efficient and friendly service followed by simple bus transfer to terminal 3 without need to go through security again. Night flight to Delhi on A330 very uncomfortable with cabin temperature very cool with seemingly less legroom and less seat padding than on earlier Little Red flight. Very quick food service although no choice of food by the time it reached us in the middle of economy and then left in peace until breakfast. Return flights all in daylight and an excellent cabin service from the crew who seemed to never stop working either on food or drinks services (the ice lolly service is a nice touch). Seats however still very uncomfortable!","","","Economy","","6.0","2.0","5.0","3.0","3.0","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","Richard McCartney","Estonia","2009-10-23","SAN-SFO. Great check in and upgraded for small cost. Almost the same price to pay for my 2 bags in economy. Seat excellent staff excellent service excellent and entertainment excellent. Selection of snacks not excellent. Captain made an introduction speech from the cabin which I felt was also an excellent touch. Definitely a notch above Jet Blue and Southwest","","","First Class","","9.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","D Barker","United States","2009-10-18","SEA-LAX and back. Flying with two toddlers was a pleasure on the way down to LA. Flight crew were friendly and helpful. Return flight was another matter. Woman at check-in not very friendly and seemed to be upset when I inquired about early boarding for children. Flight attendants on the plane not smiling the entire trip or helpful.","","","Economy","","6.0","","","","","","","4.0","1"
"virgin-america","/airline-reviews/virgin-america","Virgin America customer review","F Hinton","United States","2009-10-18","JFK-LAS. The staff were okay not Southwest style of cheerful. I didn't know that I had to pay for food - so $3.50 later for a half can of Pringles I enjoyed the seatback entertainment. I would fly with Virgin again.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Mortara","United Kingdom","2014-01-02","CNS-BNE-SYD. Prompt checking at CNS and fast baggage delivery at SYD. First flight was on a 737-800. Very clean interior but seat pitch is tight. Second flight on an E-190. Once again the cabin was spotless and comfort on a par with other airlines which have this aircraft. Both sets of crews were efficient but not overly friendly. In economy you get free tea coffee or water and can buy other drinks and food prices of which are average for an LCC anywhere in the world. Generally I was impressed and would use them again if I return to Australia and their price is right.","","","Economy","","9.0","3.0","4.0","4.0","3.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Liz Ritchie","Australia","2014-01-02","I just flew with Virgin Australia from Brisbane to Los Angeles. It was my first time flying international with Virgin and I have to admit I was a little worried. Turns out I was very impressed with Virgin and they are now the best airline I have flown with international. The plane was nice new and very comfortable. There seemed to be a little more leg room than the other airlines I have flown with. The food was lovely and the staff were very friendly and helpful. The seats were very comfortable and the onboard entertainment was great. I would recommend flying with them to anyone and I will have no hesitation in booking an international flight with them again.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Eibin","United Kingdom","2013-01-10","London Gatwick to HCMC on 19 Dec 2012 returned 5 Jan 2013. Booked seats in Deluxe Economy giving you a little more seat space and leg room. As soon as we boarded (both flights on time) and took our seats we were offered juice or water and a cold towel wipe. Staff brought round the menu's and you could chose from an Asian or European style meal. The food was good and you got metal cutlery! You could also chose drinks from beers wines spirits soft drinks - all free of charge. After dinner the lights dimmed enabling you to sleep and take advantage of the complimentary pillows and blankets or make use of the in-flight entertainment with complimentary headphones. During the flight staff didn't always come round sometimes you had to go to them or press your attention button. A couple of hours from the end of the flight breakfast was served again a choice between an Asian or European style meal. Overall our flight was great I would definitely fly with them again and upgrading to Deluxe Economy seems to be the way forward. We also had an internal flight from Nha Trang to HCMC this was 30 mins delayed but staff were friendly and the flight was good.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Davidson","United Kingdom","2013-01-10","DAD-SGN. Short flight from Da Nang to Saigon on new A320 aircraft. Our original flight was cancelled so we were put on the later flight. Fearing we would miss our connection to Dubai at Ho Chi Minh we suggested we all take more hand luggage. Check in people said they would ensure our bags got there quickly and gave our checked bags business class tags and put us near the front of the plane. Service on board was simple but acceptable for short flight. Very comfortable. When we landed we were all allowed to travel with the business customers on the first coach to the baggage reclaim. Bags were first off within 3 minutes of arriving. Very impressed. We did not miss our connection!","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Quentin Clothier","United Kingdom","2014-08-03","This was my first time with Virgin and I will not fly with them again. I recently flew return London to South Africa (Jo'burg). I have travelled many long haul flights on both business and pleasure and I can unequivocally say that on a score of 1-10 this rated as a 1. On my outward flight the experience was well cattle class at its absolute worse. The return trip however was far worse and just dire! So starting with little things the aircraft was really tatty with the pouch in front of me containing all the brochures falling forward because the stitching was broken - this on observation was the case with many seats around me ensuring that the pouch was resting against my legs for 11 hours - tatty! The films were old - out of date and the food was awful. The return flight was staffed by stroppy staff - no smiles at all. I've been flying over 25 years and I've never even reviewed a flight before because from BA to Singapore Airlines to cheap Russian / African airlines all have been reasonably ok to excellent but this was just a poor experience. On the return flight crew were far worse.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Johnstone Colin","United Kingdom","2014-07-31","We will never fly with Virgin again. This year on our annual Florida holiday we decided to take a direct flight back usually we like a break and fly via another US city. However for speed we thought we'd fly with Virgin. Our disappointment was almost immediate as we stepped on the plane and found our seats we expected a nice friendly welcome from the inflight staff but the surly stewardess couldn't even be bothered to acknowledge us. When I sat down I discovered that we were actually on a chartered flight as I'd never been on a scheduled flight with such a tight seat pitch. Inflight safety was almost criminal neglect as no one onboard would be able to stomach what passed for a safety video. Food was next and it was sparse and terrible. So here is my message to anyone thinking of flying with Virgin to Florida - do not do it - you can have a much better experience by booking a one stopper through a US airline. We have done Delta US Airlines and United in the past few years and whilst the staff are surprising mature they are extremely attentive provide great service and know how to feed you. They also have enough between their ears to have a sensible conversation with. An added bonus we had was a delayed flight from Florida to New York which gave us a free day in the Big Apple a few years back.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Miles","Australia","2013-12-21","Sydney to Sunshine Coast (Maroochydore) and return four days later. Check in staff excellent very speedy ignored my overweight cabin baggage. Left on time free tea/coffee/water and seat selection. Clean aircraft screen on seatback with 20 live Foxtel channels. Cabin crew good. Return check in staff were excellent fast and didn't weigh my bags cabin crew excellent clean plane again with Foxtel on seatback. I didn't realise you couldn't pay with a debit card only credit card after ordering sandwich and chocolate I said never mind ordered tea instead. Received the tea and then given the chocolate bar for free. At their price for in flight entertainment free refreshment and cheaper than Qantas it is no wonder Virgin is the preferred choice. Would fly again in a heartbeat. Cannot fault. Plus lots of legroom and I am tall!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Paterson","United States","2013-12-21","Our flight from LAX to SYD was great but after we connected our bags did not arrive in Auckland. And since them Virgin Australia has been just terrible. We landed over four days ago but still don't have our bags. They've actually been found in Sydney but still not ""processed"" to be sent to Auckland. Terrible customer service from their baggage department.","","","Economy","","1.0","4.0","5.0","5.0","5.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","S Patterson","Thailand","2013-01-10","LGW-BKK via SGN. Plane was very old and looked unclean. Seats were rock hard and leg room was insufficient due to some a box under the seat in front of me. No entertainment apart from big screen at front of plane. Food and staff on board ok. At check in I asked for exit row seats and was told they were all taken I couldn't understand as I was first in the queue for check in and there was no web check in. Would not recommend.","","","Economy","","","1.0","3.0","3.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Graham Mills","United Kingdom","2014-07-31","VS010 JFK to LHR on 27 July 2014. Finally took off 2 hours late an hour plus on the tarmac waiting to leave. The PA system was so bad you could not hear what was being said. Did not try the inflight entertainment where the screen is usually so bad you may as well not bother. Big no no was the evening meal I ordered Chicken Korma and it was disgusting. I told the steward and he offered me an alternative but I declined. Positive point was the crew are always helpful and professional. Pity about the rest.","","","Premium Economy","","2.0","2.0","5.0","1.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Hansen","Denmark","2014-07-31","Flew from Manchester to Orlando and Miami to London Heathrow. On both flights everything was top class. Ok seats and food. Very nice entertainment system with lots of movies music and games. Helpful crew. Both flights were on time which is especially convenient when having connecting flights.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Steph Hunter","Australia","2013-12-20","The crew were excellent! Due to storms the flight was cancelled as the plane had not left Auckland and there were no other available flights that day to Auckland. Virgin Australia dealt with the situation very well they were updating us frequently and handing out refreshment vouchers. They quickly taxied us all down to Brisbane (there was no available accommodation in Coolangatta) and booked us into a hotel and gave us a free $50 voucher for hotel food. We were flown from Coolangatta airport the next day after being bussed down to Coolangatta. Would definitely recommend. Virgin were easy to deal with very polite and even though there were delays flying with virgin was an enjoyable experience.","","","Economy","","10.0","4.0","5.0","4.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2013-12-17","Melb-Sunshine Coast Return. Both flights on 737 aircraft. Was lucky enough to travel Business Class on both legs and found the experience outstanding. Flight from Melbourne was delayed due late inbound aircraft but was turned around very quickly. Greeted by name when seated and offered juice or water prior to take-off and after we had reached cruise was offered an excellent ""snack"" of a toasted sandwich along with tea or coffee. Flight landed about 20 mins behind schedule but we were on holidays so no fuss. Return flight was just as good with excellent service both on the ground and in the air. The WiFi streaming was available on both flights and offered a great array of movies and music. In all terrific flights with great crew.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","L Tan","Singapore","2013-01-07","Flew economy on domestic A321 from Danang to Hanoi. Plane was in a good condition. Leg space was really good more than larger carriers' economy class. Though it was a short flight no food was provided. A packet of snacks or a sandwich would be great. Service was good. Flight was smooth. The only thing was that the flight I originally booked for was cancelled so I had to take the later flight.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Gilbert Schwartz","United States","2014-07-31","MIA-LHR r.t. in Upper Class - July 20 - July 27 - service by flight attendants was outstanding. However the overall experience was disappointing. Seats have three positions: upright slight recline and flat bed. Upon request the flight attendant will reposition the seat into a bed and provide a duvet and coverlet with pillow. The bed is satisfactory for sleeping but it is not possible to readjust to a seating position without vacating the seat and removing the linen. The entire configuration is uncomfortable and impractical. When the seat is configured to a flat bed reading and watching TV is near impossible. A far better seat would allow the passenger to readjust the bed to a comfortable recline which would permit reading watching TV or eating which is the case with most other carriers. People with some limited mobility should avoid Upper Class at all cost.","","","Business Class","","3.0","1.0","5.0","4.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Henshaw","United Kingdom","2014-07-29","LHR-JFK 747 Upper Deck economy class. Great selection of inflight entertainment. Food service ok 3 choices of main - chicken chilli con carne and vegetarian pasta dish I had the chicken and whilst the fillet was small it was tasty. Passion fruit mousse desert was better. Love heart candy is a great touch. Flight arrived 10 mins early. Be aware if looking for somewhere to sleep upper deck is not for you as there is a large gap between your seat and the window/bulkhead - however it is perfect for those needing a space to put more stuff in flight.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Kattula","Australia","2013-12-16","Booked connecting flights MEL-SYD-OOL and OOL-ADL-MEL with 3-4 hour stopovers in Sydney and Adelaide via Virgins website as flights were actually cheaper than direct non-stop. Had plans to do things in Sydney and Adelaide. Trip was a disaster! At check-in in Melbourne was given another persons boarding pass despite girl checking my ID. Baggage labelled with other passengers name. I had to point error out and girl attempted to get bag retrieved. Promised it had been fixed. Luckily other passenger also going to Gold Coast as on arrival bag not on carousel. Found it at baggage services still with other passengers name on it. Meant I spent 45 minutes waiting for bag. Flight to Sydney delayed nearly an hour by fog but no delay information. No entertainment on any flight and food very poor! Has anybody actually been on a Virgin aircraft that has their mysterious entertainment system? A very small cold chicken pasta salad with a revolting chocolate mousse is not what I would call a Gourmet meal as Virgin describes it. Email then sent to my home address whilst away rebooking my flight home as direct at different time with arrival into Melbourne 5 hours before connecting bus home to regional Victoria. No phone call despite Virgin having my mobile number. Had to ring them to get flights changed. Would not put me back on flights I had booked and very insistent I flew on flight they wanted me to! Ended up being rebooked on flight via Sydney but still had to wait over 2 hours for bus. No way would they offer any compensation such as an upgrade to business class. Made to feel that it was all my fault. Sorry Virgin but you have a long way to go in Customer Service!","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Wright","United Kingdom","2013-01-02","Flew Gatwick - Bangkok (via Hanoi) and returned via Ho Chi Minh City. Going out was fine flight was fine food fine although entertainment system awful and old about 3 choices of film which for a 13 hour flight is not sufficient. Coming home awful. Woman dropped my boyfriends passport down the side of her desk finally mechanics came and took the desk apart and found the passport. Got to Ho Chi Minh City was 9.30pm flight to Gatwick was due to be midnight but had been delayed to 9am next day. Waited 3 hours in airport to be told what was going on not offered any water no shops to buy anything. Then taken to a hotel. The next day coming back sat around for 2 hours without being told what was going on. No apologies or anything. The most disorganised airline. Will never use again.","","","Economy","","","3.0","1.0","3.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Andy Van den Bergh","Poland","2013-01-02","PRG-CDG-HAN skyteam elite member. Economy class segment: PRG-CDG on Airbus a321. Seat ok. Had emergency exit seat (not upon request). No seat in front so leg space enough. No view outside due to lack of window. 4 small biscuits as a snack - poor for a 1.5 hr flight. Stopover in CDG: a nice 30 min walk between the 2 gates. In the mean time went to the check in counter to ask for a window seat. Upon arrival at the gate I asked about the seat and immediately received upgrade to economy plus cabin. I took advantage of the possibility to go to the Air France lounge. Seat was great legroom more than ok. Food is as usual on VN very good. Rice noodles upon request during the night. PTV (a little outdated system that takes time to get along with). Overall a good experience.","","","Premium Economy","","8.0","4.0","4.0","5.0","3.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Henshaw","United Kingdom","2014-07-27","Little Red EDI-LHR 19 June. Service more or less on par with British Airways (Except that I note that the BA flight 10 mins later had a 30 min delay). Snack service with Drink Baggage included to 23KG which is nice. Seemed to take some time for baggage return in Heathrow. Entertainment on board consists of old school flight safety demo and a few sheets of glossy paper masquerading as an inflight magazine. In all if you're going to fly worthwhile to fly with them but personally I prefer the train service.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Sarga Kumar","United Kingdom","2014-07-27","I travelled from Heathrow to Los Angeles and I found that the seating was cramped for such a long journey and with very little padding on the seats it was a very uncomfortable journey. The stewards ignored calls and refused to meet the eye. They also lost my luggage and it was more than 24 hours before I got it back. The food was good and can't complain about the service on the return flight.","","","Economy","","3.0","1.0","1.0","3.0","3.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T Mourgo","Australia","2013-12-13","SYD-MEL Economy. One of the worst experiences I have had. Had a death in the family and needed an earlier flight home. Got to the airport 3 hours before my flight and explained the situation. I was happy to pay any $$ difference whatever it costs to get an earlier flight. They rudely refused. They sent me to the virgin lounge to see if they could help me. They looked me up and down and realised I was a Red member only so told me sorry can't help you. I found someone else at the departure area who told me I have to call the call centre to change my flight. Here I was on hold for 25 minutes trying to get through to a Philippine call centre while I had 4 Virgin ground crew watching me and no one could change my flight. Virgin might be great in the air but their ground services are hopeless. Australia needs a full service airline that cares about its customers and offers value for money.","","","Economy","","2.0","1.0","1.0","2.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Overall","Australia","2013-12-09","Had two economy seats booked on flight VA519 from Sydney to Gold Coast. After check in went to departure lounge and waited almost 4 hours before being advised that the flight was cancelled. We were told 4 conflicting reasons by Virgin staff why the flight was cancelled. Lies lies and more lies. We were to attend a wedding in Byron Bay I was due that Friday afternoon. Virgin gave us 2 choices an 8pm flight to Brisbane or a 9.10am flight the next day to GC and no apology. We took the 9.10am flight and arrived in Byron Bay at midday. Please note Virgin Australia is completely unreliable totally irresponsible and care nothing for their clients.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","K Eshelby","United Kingdom","2012-12-25","Just had a return trip LGW-BKK out via Hanoi return via HCMC. Outward flight was approx 1 hour late from LGW within an hour of the flight we had been given the food! Menu for the opposite direction and I had sussed out my in flight entertainment didn't work when meals were served I was asked what I wanted from the menu! I told them and they didn't have it the correct menu was taped to the trolley. In Hanoi I had a 3 hour connection you can't change money 'airside' in Vietnam meaning I couldn't eat or drink. Return journey connection was also 3 hours in HCMC but was actually 11.5 hours we were put up in a hotel but it took almost 3 hours for Vietnam airlines to organise it. When we eventually got going there was no apology from cabin crew or captain of plane and arrived LGW 15.20 instead of 06.45 on Dec 1st.","","","Economy","","","2.0","2.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","A Hall","Australia","2012-12-19","Flew Sydney-HMC-London in September (inflight entertainment did not work). Returned in November (inflight entertainment did not work) seemed like this was pretty normal as none of the cabin crew seemed surprised. Wife became ill on the flight and noticing that there were very few in business class I asked if she could be moved to get some fresher air (just until she felt better) I was given an abrupt 'these seats are only for business class passengers'.","","","Economy","","","3.0","1.0","3.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Wieland","Hong Kong","2014-07-27","HKG-LHR-HKG in Upper Class ""Dancing Queen"" into LHR and ""Bubbles"" into HKG. This was our first flight with Virgin and the three of us (2 adults and 1 seven year old) enjoyed it. The staff went out of their way to treat every one as if you are their only passengers. Their friendly and jovial attitude as well as the flexible dining options are something to be commended. I have bad memories of the old CX herringbone layout who based it on Virgin's but in the a340-600 at least the cabin was light and airy and the walls of your cubicle are not as high. The lounge in HK is great but the clubhouse in Heathrow is fantastic. It appears as if every member of staff from check-in to cabin like their job and are happy to do it. The only negative is the somewhat limited IFE with very limited choices of movies and tv shows. CX is far superior in that respect.","","","Business Class","","10.0","4.0","5.0","5.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Eriksson Anders","United Kingdom","2014-07-17","Flew from LHR to JFK in May 2014 and opted for extra legroom rather than premium economy. Can't fault it. Both me and my wife are over 6 ft and had a really comfy flight. Food was ok. It's after all airline food which is never going to overwhelm you. We normally fly with budget airlines around Europe so for us it was like luxury. I would recommend getting extra legroom if you're over 5 ft 11.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Boselli","Italy","2013-12-09","Flew MEL-ADL ADL-SYD SYD-AYQ SYD-AUH. Domestic legs: the ground staff were polite and willing to help planes were pretty new seats comfortable flights on time. Flight attendants were ok. If the price is right then they are value for money. International leg: ground staff just ok they totally lacked of knowledge on why they could check our bags only to Rome and not Florence. In the air it is a mixed bag the hard product in economy is one of the best and our 14hrs flight to Abu Dhabi was nice food was ok they even had 3 options they give you a bottle of water which you can refill throughout the flight. The flight attendants/stewards ranged from very cheery to downright rude.","","","Economy","","8.0","5.0","3.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2013-12-07","MEK-SYD return MEL-SYD 737-800 SYD-MEL Embraer 190. Arrived at airport well within time for flight and was offered a seat on an earlier flight which suited me as I only had carry-on luggage. Seated in Row 3 aisle and was offered newspaper and a tablet after take-off. Service was very good and was offered tea coffee or water from the trolley. Flight landed on time in Sydney and we were given a thorough rundown by the captain of our arrival and what views those near a window could expect. A nice touch! Return to Melbourne on a 190 love these aircraft with their 2x2 seats. Again arrived at Sydney airport early and without even asking was offered an earlier flight with an aisle seat which I accepted. With no luggage I then used the Premium Entry at Sydney airport and breezed through security in time for a quick coffee prior to boarding. Seated in Row 4. Service was great and crew very efficient.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Thomas Teuscher","Switzerland","2012-12-19","Flew business class end October Paris-Hanoi-Sydney and Sydney-HCMH-Paris in business class. A main reason for using VN long haul to Asia is that you get 12hrs legs which allows for good time to work eat watch movie and get real night sleep. Love the noodle snack option. 777's are dated the IFE gets changed every couple of months so on my itinerary I quickly ran out of options. You get 6-8 hours transit time in Vietnam allowing a quick visit to downtown. All in all I find VN business service good value for money.","","","Business Class","","8.0","4.0","4.0","5.0","2.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Van Page","United States","2014-07-17","The baggage size was extremely limited. Normal overhead bags would not fit in the size checker. I travel a great deal and have never encountered such restrictions. So we wound up paying $80 to check one bag beyond our limit. When we boarded we found that the flight was only 1/2 full and the overhead compartments were the normal size. They would have fit our luggage easily.","","","Economy","","5.0","5.0","5.0","5.0","4.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Perman","United Kingdom","2014-07-17","EI3026 ABZ-LHR return EI3023 LHR-ABZ. Excellent domestic flights which really put the joy back into domestic flying. Online check-in was a breeze and then straight through security to the plane. Outward flight was fantastic. Complimentary bacon roll and cup of tea were really nice and greatly appreciated after a long drive to the airport early in the morning! Seats were pretty standard for domestic flying and suitable for a short flight although if the person in front reclines their chair it does feel lightly cramped. Flight crew were fantastic and really friendly punctual landing into LHR. And free love hearts - quirky fun and really give the airline a character. Return flight was slightly marred prior to boarding when I was asked to put my hand baggage into the hold as it was large (not over the limits) and the flight was very busy. In fact there was plenty of space on the plane for my bag so this did little more than delay my departure from Aberdeen. But again a really nice flight and very quick. Friendly crew again and a complimentary drinks service (including alcoholic but unfortunately I was driving). Overall great value. Slightly more expensive than the low cost competition but you do get value for money and for Heathrow it is usually cheaper than BA. Would fly again in an instant. Frequent flier scheme is excellent for domestic flights.","","","Economy","","9.0","4.0","5.0","5.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Thomas Cunningham","Australia","2013-12-05","On 9th of September I flew on VA942 between Brisbane and Sydney. On a Boeing 737-8FE with the BSI. This was my first and last time flying VA I was expecting the premium product like that of Qantas that VA had been advertising. I was severely disappointed. Upon check-in I discovered that VA charges extra for checked luggage. Since VA consider themselves a premium airline I expected them to offer an all inclusive fare. Everything went downhill from the moment I boarded the aircraft the staff were rude and condescending towards me I was not offered the complementary Tea Coffee of water the steward pushed the trolley straight passed my row. Overall I was severely disappointed in the product of Virgin Australia.","","","Economy","","4.0","3.0","1.0","1.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Ethan Raadley","Australia","2013-12-04","The check-in was fast the check-in staff were so polite. I was in Business and my bag was 28kg I couldn't carry it properly so the check-in lady picked it up for me. Since we were in the curve side entrance we got direct access to the lounge and it was beautiful. The drinks and food were excellent. Onboard the flight attendant was doing many jobs but as soon as I walked on she said 'Hello' with a smile! After take off I was instantly served delicious food and an orange-juice. I bought my laptop on-board with me and I used the WiFi service. The aircraft was modern and we had a beautiful new VA livery. This was a 2.5 hour flight from TSV to SYD.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Vincent Hoang","Vietnam","2012-12-14","HAN to HCMC return. Cabin crew were friendly provided food and drinks on request. Aircraft was okay and the in-flight entertainment was old and did not work both ways. The food was fine although they did run up of the European option as it was popular on the return flight. I will not fly long haul with this airline again however we had a good experience of an internal flight which I will comment separately. All luggage was received promptly.","","","Business Class","","5.0","3.0","2.0","3.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Gilbert","United States","2014-07-17","I recently travelled from LAX to LHR round-trip. The seats were uncomfortable for such long flights. The food was not good but the service was good. The planes seemed old for such a trendy airline I would have expected more modern and up to date facilities. The in flight entertainment uses a wired controller which was very worn and awkward to get to. I felt like washing my hands every time I touched it.","","","Economy","","4.0","2.0","4.0","2.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Finister","United Kingdom","2014-07-17","Went from Manchester to Orlando and back both premium economy. Bulkhead seats had TV's that came out of the seat only for them not to stay upright had to hold it to watch it air con not working it was hotter than Florida itself. Lost one of our cases. Staff clocked off a good hour before landing and just chatted between themselves ignoring all the passengers. Wrote a letter of complaint and got £40 in vouchers between three of us would have preferred a nice flight.","","","Premium Economy","","1.0","4.0","1.0","3.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Andrew-Stuart Catton","Australia","2013-12-04","Travelled from Sydney to Cairns aboard a Boeing 737-800 aircraft. I was in seat 30A which is probably the worst seat in the cabin. It's the last row of seating in front of the toilets and offers no recline whatsoever. Three hours is a long time to be seated upright in a very narrow seat. But what I couldn't believe was that for whatever reason there was absolutely no in-flight entertainment. There is an app that you download to your smartphone so presumably one can watch TV programs or movies. But that was not available for some reason. The only reason I booked Virgin to Cairns was because my last Virgin flight on this sector I watched a movie on an individual seat back TV screen which Qantas did not have at the time as they still used a mainline cabin screen where everybody watched the one film at the same time. So stuck in a cramped seat with no recline no inflight entertainment a poor choice of food that I had to pay an exorbitant amount for ($10 for a revolting chicken and mayo sandwich) and cabin service that was more about keeping the herd in order rather than delivering something resembling customer service. I refuse to be spoken to so rudely by a girl half my age just because she's wearing a uniform. So needless to say will probably never fly Virgin on long sectors again in case the events of this flight are repeated. Travelled Qantas on the return sector and couldn't fault a thing!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","H Ho","Singapore","2012-12-14","Travelled SIN-Hanoi and Hanoi-SIN on an A321. The aircraft was new and seats also new and comfortable. There is no personal entertainment set but the flight was short so it was ok. The service was only passable female staff were good and patient but the male staff were slow in responding to requests. Food was pretty good but portions are small. Overall a good airline. Plane left on time and landed early on both occasions but the landings were all terrible.","","","Economy","","8.0","5.0","1.0","5.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Watson","Spain","2012-12-13","London Gatwick To Bangkok via Ho Chi Minh. Glad that I'd read previous reviews which are pretty accurate. Would also add that you get what you pay for! The flight was smooth but departed a little late and plane looked a bit the worse for wear. The flight the inflight entertainment stopped working which appears to be very common. I was prepared and had my iPad etc to entertain me. Lunch and breakfast provided and were average. In between times nothing else was offered in fact most passengers went to gallery and were offered pot noodles and people helped themselves to drinks too. Also two toilets were out of order. Ho Chi Minh to BKK was the opposite and we had one of tastiest meals more legroom newer plane. A disappointing experience and would not choose to fly with them again - except we have a return flight!","","","Economy","","3.0","3.0","3.0","3.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Chinnery","United Kingdom","2014-07-13","LGW-UVF 25 May. UVF-LGW 2/3 June. Arrived 3 hours and 45 mins before 10.00 departure. Bag drop was ok. Several free upper class check in agents and 1 occupied economy agent. We where told to drop of bags at upper class. A quite nice start. Boarding began 78 mins before departure. We where on GWAG an A330. LGW-UVF only. We left (airborne) at 09.54 6 mins early. GWAG has no remotes. So IFE whilst good has got room for improvement on this aircraft. Meals where OK. Movie treat nice and drinks where served 3 times (improved over 2-3 years ago). We landed 30 mins early and beat the BA (777) and the AA (JFK757) so we got though immigration OK. On the way back a bit worse in some cases. Check in 2 hours 50 mins before flight. Quick and easy. We where late by 1 hour (not as bad as Orlando when we where delayed 1 hour in Tarmac). Boarding began 25 mins before we where airborne and we were off quickly. This aircraft GVGEM was operating VS90 from GND-UVF-LGW. GVGEM has got remotes and IFS was better. We landed 50mjns early and the arrival was uneventful. I didn't have meals as I ate at airport.","","","Economy","","7.0","3.0","3.0","4.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Peter Shurven","Australia","2013-12-04","My wife and I travelled Sydney to Abu Dhabi in Premium Economy seating. Perfect service but food was terrible. Was offered a cocktail pie with gravy - so much for better standard of meal. Good wine service even though the bubbly served when we got on was the cheapest they could find. We booked this fare through a travel agent we were informed 3 weeks before our departure that we would be downgraded to economy as Virgin aircraft was being removed that day for service. Etihad service food wise much better but might use Qantas or Cathay Pacific.","","","Premium Economy","","7.0","5.0","5.0","4.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Steve Maclachlan","Australia","2013-12-02","Regularly fly the Newcastle - Melbourne route amongst others. Seats comfortable staff friendly new IFE system using iPhone or iPad works well - I hope they keep the content updated. Don't really order much food or drink on the plane but the free water is appreciated. I agree with the previous reviewer's sentiments about only having one flight a day - Jetstar has 3 on this route; I detest flying Jetstar so the addition of more flights would be very welcomed by the community here. I have found tickets to be comparable if not cheaper to Jetstar for incomparable service.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","U MacMahon","United Kingdom","2012-12-12","LGW-HCMC 1/12/12 - Flight was 5 hours delayed whilst awaiting boarding advised we would be further delayed. Finally boarded flight - firstly discovered av equipment was not working screen jammed on child's game no option to shut screen off completely. Having read previously reviews I ensured I had sufficient reading material. However raised matter with cabin crew - response was a shrug of the shoulders from first member of staff. Discovered the overhead reading light also not working so despite having a back up plan this fell foul of Vietnam Airlines also. The member of staff returned to me a period of time later advising she had spoken to the purser who informed that no options for an upgrade or alternative seating were to be offered. Managed to utilise inflight newspapers to cover screen which was not attended to by staff. I do not believe that the cost of my flight was particularly low when compared with other airlines. It is unfortunate that my return flight is also with this carrier however I am giving this as little thought as possible to ensure it does not affect my vacation.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Kadaj","United Kingdom","2012-12-03","LGW to HCMC return. Outward flight delayed 5hrs due to technical issues with dated B777 aircraft. Cabin crew were unfriendly however did provide food and drinks on request. Aircraft was dirty damage can be seen all around the cabin and the inflight entertainment was old and did not work both ways. Seats are old and uncomfortable however the flight was fairly smooth. Return flight delayed 9hrs due to technical issues with the aircraft again. This was the same aircraft as the outward flight so cabin quality was the same however the cabin crew were better on the return flight and provided a good service. The food was fine although they did run up of the European option as it was popular on the return flight. Due to the delay the airline put passengers up in a hotel overnight which was of a good standard. Final comments are that we were very concerned on the return flight due to the nature of the delays being technical issues with the aircraft and other posts here suggest that this is not unusual on this route. I will not fly long haul with this airline again however we had a good experience of an internal flight which I will comment separately. All luggage was received promptly.","","","Economy","","1.0","2.0","3.0","3.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Try","United Kingdom","2014-07-06","Took a Virgin flight from Hong Kong to London. Never again. Huge aircraft jammed full to overflowing economy seats very uncomfortable the food was inedible the restrooms filthy with no paper towels and no refills. The seating area pull down tray etc unclean. Pre-flight the customer service was very unhelpful with my questions about upgrading. The online check in was 'unavailable' for some reason. The most unpleasant flying experience of my life.","","","Economy","","1.0","1.0","3.0","1.0","4.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","King Paul","United Kingdom","2014-07-06","We recently flew Heathrow to New York in June 2014 and booked Virgin. I know my wife and I chose economy but the seats were small and cramped for a long flight. Just like Ryanair seats we were constantly having the back of our seats kicked as people had no room to change positions. The controls for the entertainment were in the arm rest which as you were squashed in your seat were very difficult to reach. My wife is a size 8 and I'm 13 stone so were by no means obese! The TV screen reflected the light and wasn't easy to view and they served dinner instead of breakfast at around 8am which I couldn't stomach that early but was then hungry later. The food was poor even when I could face it on the way back. No choice small meals and butter just covered one side of the roll. The plane and entertainment system both ways felt old the seating was cramped and uncomfortable the food was not nice although the service was fine. I was excited to use Virgin before hand but Emirates far outshines them followed secondly by BA. Sorry but my first Virgin experience was a big disappointment and they are the most expensive and least impressive of the 3.","","","Economy","","2.0","1.0","4.0","1.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Nick White","United States","2014-07-03","VS 19/20 June 20-27. First of all I think one has to determine whether the rating is absolute or compared to other airlines. They all have poor food personally I think Virgin is better than most. They all have limited space. Virgin's cost of flying premium is much better than most others upgrade to Business. Premium isn't Business but its perfectly OK and to me the pricing of $1500 West Coast to London for Economy and $2500 or so for premium makes more sense that most airlines charging substantially more for Business.","","","Premium Economy","","9.0","4.0","5.0","3.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","John Curtain","Australia","2013-11-29","Sydney to Melbourne 26/11/2013. Economy. A very enjoyable flight. The staff were very friendly and professional and free drinks were included on the late afternoon flight. IFE was good but it's a pity that no music selection was included just TV programs. Food was not included. It may be worth considering giving passengers the option of prepaying for meals when booking the flights rather then paying by cash or card.","","","Economy","","7.0","3.0","5.0","3.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Watkins","Australia","2013-11-27","I travelled on Flight VA 1179 from Albury to Sydney on the evening of Friday 22 November. We were delayed leaving and then had to detour to Canberra due to the severe storms in Sydney. We finally landed in Sydney at about 8.45 but were unable to disembark until just before 10pm due to the huge backlog of planes trying to disembark. During the 5 hours we were on the plane I must congratulate the young cabin crew particularly the young lady who tried to keep us all informed as the delays continued. They were both very professional even when a few male passengers were very rude demanding to get off and refusing to stay seated. The young lady ended up in tears but was thanked by most as we disembarked. I congratulate them both for keeping their cool as the situation was not the airlines fault.","","","Economy","","5.0","3.0","5.0","3.0","2.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Reeves","Vietnam","2012-12-03","HUI-HAN on a newish A321. Left on time and luggage came out fast. Might as well not bother having FAs on board though since all they do is give you a bottle of water and sit down and relax for the rest of the flight. Would be nice to have a few more beverage options if VNA really want to distinguish themselves from competitor airlines. At the very least they should offer tea/coffee.","","","Economy","","7.0","4.0","3.0","1.0","2.0","","","3.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Kadaj","United Kingdom","2012-12-03","Phu Quoc island to Can Tho - this 40 minute flight was good. The plane seemed new and I would happily fly Vietnam Airways domestic based on this experience.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Ronald Castille","United States","2014-07-01","Orlando to Gatwick Airport London on May 28th flight VSO28 returned to Orlando on June 23rd flight VSO15. I did a lot of research on airlines to London and even though I saw a lot of complaints on Virgin Atlantic I decided to give them a try. Well just as always you should try things for yourself before you judge this was by far the best flight that we have been on. I have to say from the time we checked in to boarding it was like clockwork once on the plane we were treated like First Class (flying economy with exit seat area) drinks food and almost one on one service. I might say to that the crew was most impressive bunch we have seen they worked at it for seven of the eight to nine hour flight. We will fly again no questions asked.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Reynolds Malcolm","United Kingdom","2014-07-01","GLA to MCO. We flew from Glasgow to Orlando on one of the Virgin 747's. No issues at all at check in the aircraft boarded on time. We has booked the extra legroom seats for our party and were delighted with the additional leg room. Inflight entertainment was great and kept our 7 year old entertained throughout. A little slow at passport control but overall a great flight.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Bobbie Kondev","Australia","2013-11-27","Newcastle - Melbourne return. They charge more than Jetstar and it shows. Friendly staff on time flights and unlike Jetstar they offer complimentary coffee - a much appreciated gesture for caffeine addicts. The only improvement I would suggest would be to offer two direct flights a day rather than one Newcastle Brisbane Melbourne is a very long winded way to get to Melbourne from Newcastle.","","","Economy","","8.0","4.0","4.0","3.0","1.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Mackai","Australia","2013-11-25","Flew on Virgin Australia between Kalgoorlie and Perth on their Boeing 737-800 the flight was on time and the airline now definitely has a better edge then Qantas. The flight had individual TV's and inflight WIFI and the food was good. As part of Inflight you got to select what u were watching unlike the other rivals on this leg. Good decision flying Virgin over Qantas.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","M Fitzgerald","United Kingdom","2015-06-11","Excellent flight, more leg room than other airlines, 1 cabin stewardess who was excellent and  tended to all passenger requirements, served all passengers with  complimentary food with drink (which is unknown nowadays). Good old fashioned service and customers do count. Flight from Waterford VG425 7th June.","","Solo Leisure","Economy","","10.0","5.0","5.0","5.0","","5.0","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Reeves","Vietnam","2012-12-02","Flew HAN-SGN on an old but clean B777. Flight left on time and luggage came out fast. The inflight food and beverages were a disgrace though. Apparently only water and Pepsi will be served now on this route! Not even a cup of tea or coffee. Frankly this is a disgrace given that the airline have recently increased their fares. Food consisted of a revolting vacuum packed sandwich with low quality meat. Given that they now have more competition than ever on this route you'd think they'd be trying to improve their service not make cut backs and provide their passengers with less options. Very disappointing. The quality of the food in their lounge is also terrible.","","","Economy","","3.0","5.0","3.0","1.0","2.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Standen","Vietnam","2012-11-27","Bangkok - HCMC. Plane was fairly new but already showing damage to seats lockers etc. People using phones on takeoff and landing without any action from the crew. On arrival the aircraft was parked (finally after a 15 min delay) far out on the boundary then a further 20 minute delay before disembarkation. The airport ATC is a disaster.","","","Economy","","4.0","3.0","2.0","3.0","0.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Emma Curran","United Kingdom","2014-07-01","When coming to book our honeymoon I pushed for us to book Virgin Atlantic as I had fond memories of travelling with them as a child unfortunately my most recent experience has somewhat dashed this memory. I rarely write reviews and it is regrettable that I should have to write this one. Firstly I would like to say however that the airline crew were a delight unfortunately the food they were serving was not. I appreciate I have gone straight to the food however when you are on a long haul flight this is a significant factor in your journey. We travelled with Virgin twice whilst on our honeymoon and both times the menu did not match what we were served - once is a mistake twice is not goo enough. The 'starter' was bland and the 'main course' contained so much salt that I felt dehydrated after every bite. The snacks were far beyond creative. Whilst the entertainment was diverse I felt for the chap sat in front of me due to the weight I had to put behind my film selection causing his head seat to bounce back and forth. I could continue down this road but I think it is important to reach an early conclusion - I was disappointed with this journey. The years have not been kind to Virgin Atlantic.","","","Economy","","4.0","3.0","4.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Helen Sadler","United Kingdom","2014-07-01","Virgin Atlantic Little Red MAN-LHR 6th June. Flight was delayed due to a lot of traffic on the airfield at Manchester which had me and my mother panicking a bit. Once we boarded the crew could not be more accommodating. They assured everyone connecting at LHR that they had already called ahead and would hold flights for us this was a huge relief as we had to catch another flight immediately. The cabin crew was lead by a very friendly steward who noticed immediately I was a nervous flyer and checked if I was alright as soon as he was allowed out of his seat I have never had this happen on a flight before. The seats were very comfortable and roomy for the type of aircraft being used an A320. The complimentary bacon roll was delicious and a very nice little touch to a domestic flight. This was our first experience of Virgin Atlantic and I would definitely recommend them.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Nicholas Janides","Australia","2013-11-18","Have been flying Virgin Australia extensively throughout October and November and have been very happy. Travelled from Melbourne to Sydney over the weekend on their 737-800 services and both flights were very comfortable. Staff are efficient and friendly and always smiling. I do have a concern actually with some of the their male flight attendants. Many have too much ""attitude"" and sadly are a reminder of the male cabin crews with their competitor here in Australia. This is certainly a recruitment issue that needs to be watched. Otherwise a good airline.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","W Trout","Australia","2013-11-14","Mel-Lax put in seats next to young baby plane third empty we asked to move but it was too much trouble for the steward we asked another who moved us straight away food very poor bread rolls stale genuinely the worst airline food I have eaten. Lax-Syd again poor food but quick service for delivery/clean up although they seemed a bit put out when I asked for a drink reply ""we will serve it with dinner"" wasn't really what I expected. Plane arrived late in Sydney meaning we missed our connection to Perth we didn't know that while standing in a line waiting to check in (no information at all from cabin crew on flight). On checking in greeted by a man from Virgin who thought it was funny that we were now being sent via Melbourne and then onto Perth 5 hours later on us getting a bit annoyed with the whole Virgin experience. Taking away the poor service rubbish food there was plenty of leg room and on board entertainment was good but I cant get past the very poor service and will never fly Virgin again.","","","Economy","","1.0","5.0","1.0","1.0","4.0","","","3.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","S Potts","Netherlands","2010-09-26","RTM-HAM return in F50s. The outbound flight was delayed by about 20 mins due to high winds but the captain kept us informed. There was only one member of cabin crew on this half-full flight yet he managed two full drinks rounds in the short flying time. The return flight was relatively uneventful and arrived on time. For the return fare VLM/CityJet do offer excellent value for money with a full service in economy.","","","Economy","","8.0","","","","","","","4.0","1"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","S Potts","Netherlands","2010-04-12","LCY-EIN. The VLM brand is no more (but the ticket still stated VLM). You have to use the CityJet website planes are in CityJet livery and china and glass have been banished in favour of the bog-standard cardboard cups. I tried checking in online but there was a problem with the system. I cannot remember the last time the online check in went smoothly with VLM/CityJet. I eventually managed to do so. Passage through LCY was quick and efficient due to the extra security they've installed and the fact it wasn't a busy period but it was a bit manic at the gate as the ground staff didn't seem to know what they were doing. Consequently we left 20 minutes late. Once in the air the flight was fine (about 70% full) cabin crew managed one bar service and one tea/coffee service during the short flight and handed out Belgian chocolates (at least this VLM feature has been retained). I don't think VLM's standards have slipped due to the takeover by CityJet apart from online check in but the staff at LCY need to get their act together.","","","Economy","","6.0","","","","","","","4.0","1"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Simon Smith","United Kingdom","2010-02-10","LCY to ANR. Flight left late due to chaotic scenes at the gate ground staff came twice through the plane checking names against boarding cards (obviously having not done it properly first time). Flight otherwise good attentive staff good service.","","","Economy","","8.0","","","","","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Preisinger","Taiwan","2012-11-27","Round-trip from Taipei to Siem Reap via Ho Chi Minh City. No long lines at check-in. All the planes (A321) seemed new inside and out and were quite roomy inside. I am tall and was especially happy with the amount of legroom. All of my seats were almost like Economy Plus seats on United Airlines. All flights left on time and arrived earlier than expected. The flight crew were not particularly friendly but were efficient. I have to say that the last flight was a bit hot and stuffy and I could have used some air conditioning but it wasn't horrible. Our bags were promptly delivered on both legs. It was a good experience overall and I wouldn't hesitate to fly with them again.","","","Economy","","8.0","4.0","4.0","0.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Whitehead","United Kingdom","2012-11-22","Gatwick to Ho Chi Minh City. Flight out was the worst long haul ever. Plane was incredibly hot with no option for any air conditioning. Staff were unhelpful and rude. Inflight entertainment did not work. Return journey was an equal disaster. Flight delayed 9 hours due to problems with the plane. They made no announcements at all and we were just told it was cancelled. They shipped us all off to hotels which took 3 hours and we then had to be back at the airport 4 hours later so no real sleep obtained. On returning to the airport as they had taken our passports off us they then had the task of handing out passports to 300 odd people - no organisation and no idea. In the end passengers took the box of passports off them and dealt with it themselves. Actual flight back was ok and staff were a little more helpful and attentive - not surprising really. Both planes on our journey were dirty.","","","Economy","","2.0","2.0","2.0","1.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Graham Chase","United Kingdom","2014-06-23","Flew LHR to Chicago 2/6 then back from LA to LHR 19/6. Flights booked with Virgin because of very impressive Atlantic flight some years ago from which I never stopped praising Virgin for their excellent service I also paid extra to be able to fly Virgin this time however that is now out of the window completely and they will be way down the list of recommends now. The outbound flight was not pleasant with a seat that was about on par with the general charter 2 hour holiday flights probably the seat on the inbound did not seem so bad but still uncomfortable in comparison with what is generally available now days. There was generally a number of things that are not now acceptable eg main meal that was decidedly mediocre with rubbish box of claggy breakfast come tea a menu on outbound that had no relation at all to what was served with just a brief apology a cheap drinks regime of pouring from a large bottle but generally just substandard. The worst thing however was the entertainment screen for me and many other travellers I suspect this is one of the most important items as I do not sleep on aircraft's so I look forward to relaxing and watching films etc throughout the flight and I was disgusted that the screens on both flights were so dark that in many of the screens all you could see was a few flashing lights this was made worse when the person in front put the seat back and the screen could not be pulled out sufficiently to get the best view available in fact on the outbound flight it not only would not pull out sufficiently but as soon as you let go it sprang back into the seat. The selection of films was also rubbish with not much choice except that didn't matter in end as they were impossible to follow and on the outbound the films all started at set times and could not be paused or re-started. In general I would say that Virgin have paired down their service to a minimum which is now not anything like acceptable I have flown in several carriers in the last year and found eg Emirates Air New Zealand BA etc vastly superior. Both were safe and on time flights which is the main requirement of course and that could not be bettered.","","","Economy","","5.0","2.0","4.0","2.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Jack","United Kingdom","2014-06-18","09/05/2014 GLA-MCO-GLA (24/05/2014) - Flew this route in Upper Class. Could not fault the service from start to finish. Staff were very attentive and anything which we asked for/requested on the flight was not a problem. The onboard bar was fantastic as usual! The B747 was almost full as was the Upper cabin with all 14 seats being occupied. Even with the Upper cabin being full we were made to feel that we were the only people being looked after (we know everyone was also) but it's the attention to detail with things like the service which make such a difference. Contrary to what others have posted our aircraft was exceptionally clean and had a modern cabin. Already booked Upper for Grenada over new year!","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","South Africa","2013-11-12","MEL-OOL Return in Economy. Flight departed Melbourne on time and was allocated aisle seat in front row of economy. Offered water or juice during the meal run. Seating very comfortable with the extra leg-room. Landed on time and luggage delivered promptly. Return flight delayed due late in-bound aircraft but kept fully informed by staff. Had checked in on-line for seat 3C however found I was allocated 3E which is in the middle. Asked at the excellent Virgin lounge at Gold Coast airport if an aisle seat was available and was then offered an aisle seat in the exit row which was great. Not Virgins fault but the Gold Coast airport is a shambles! They have spent a lot of money on renovations but there are people milling about all over the place waiting to board flights. Flight to Melbourne was terrific and purchased a sandwich for lunch and again was offered tea/coffee/juice or water. Landed around 15 mins late and luggage was on the carousel when I had arrived to collect it. Overall another excellent flight with VA. The only downside was the wi-fi entertainment system was not working on both flights. Luckily had a book to read.","","","Economy","","10.0","5.0","5.0","5.0","2.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Nicol","South Africa","2013-11-10","Flights booked for trip to Cook Islands (Raro) to fly from Sydney to Rar. Decided to pay for the works ie food and entertainment. No problem to Auckland. Auckland to Rara we were bumped off the list and in the confusion were not allocated food beverages or entertainment. The flight was delayed over an hour. Cabin crew insisted we were not paying passengers. Then returning from Raro to Auckland we were again bumped off the list and had to wait till 99 to get seats. We were then offered exit position seat as that was all that was available despite having paid for the works. The best part of this ordeal was the last leg from Auckland to Sydney probably due to the fact that it was not a VA flight but Air NZ. Found the cabin crew mostly sullen and unhelpful.","","","Economy","","2.0","1.0","4.0","2.0","2.0","","","1.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Gerald Chapman","United Kingdom","2009-11-05","LCY-Antwerp unable to check in on line for no apparent reason. On arrival check in machines also refused to accept flights to Antwerp. So joined long queue to the 3 check in desks that operated for all the Cityjet flights. Eventually checked in only to find that the security queue snaked through the airport building almost to the doors! Not sure what went wrong but staff were eventually cherry picking those passengers whose flights were imminent to go to front of queue. By contrast the flight both out and back on 30th oct were smooth and uneventful.","","","Business Class","","7.0","","","","","","","4.0","1"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Simon Smith","United Kingdom","2009-10-21","LCY to Antwerp again. This time my booking had been transferred to Air France system and my eticket details had been incorrectly coded as a paper ticket. Unable to check in online so joined another long queue. Had to go to ticket desk where agent blanked me took a phone call and then started talking in French. The convenience of the flight is good but the staff are buffoons who really need urgent retraining.","","","Business Class","","3.0","","","","","","","4.0","1"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Simon Smith","","2009-09-17","LCY-Antwerp. Disappointing experience. Long queue at baggage drop due to only one attendant being present. A second eventually appeared but was inadequately prepared - did not have the key to work the baggage belt. Stood there for 5 mins totally ignored whilst the attendant made a barrage of calls to remedy the situation without even a 'sorry to keep you waiting'. Flight OK but I find the Fokker 50s poor and noisy in comparison to the 146s. Overall the same level of mediocrity and couldn't give a stuff attitude that affects so many airlines these days. I would suggest some of their staff need to be sent for re-training.","","","","","3.0","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Jay Thompson","United Kingdom","2012-11-19","Flew London to Singapore via Vietnam. Aircraft is in need of a re fit the IFE is the older style and you can't stop start the programs but it worked. Crew friendly and the meals were good.","","","Economy","","6.0","3.0","4.0","5.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Norman","Australia","2012-11-14","Recently used as part of a booking made with Qantas airlines but flying with Vietnam Airlines. The flight to and from was poor with the aircraft in need of some basic maintenance/repairs consoles not working and crew not interested in any complaints or requests. Food sub standard with no choices in what you got. I used the airline for all internal flights within Vietnam which was better that their international flights and pleasant with all aspects of the process without fault. I suppose you pay for what you get. Surprised Qantas putting their name to another airline.","","","Economy","","5.0","2.0","2.0","2.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Arnold","United Kingdom","2014-06-18","During my flight I was very disappointed! I pre-ordered the food online (vegetarian option) but when it arrived it was cold pasta as a side snack and as a main meal it was hot pasta in tomato sauce. The menu gave to us was out of date and the air hostesses apologised for the wrong menu they gave out to us all. I know I am a vegetarian but it would be nice to have variation of food and not just pasta pasta and more pasta. Vegetarians eat other foods as well. During flight V93 to Mexico they gave us no wash bag (with toothbrush and toothpaste). We had this on the return flight but not going. On the return flight V94 the vegetarian lasagne was disgusting and the breakfast was just a hard cob roll with jam. We were given no butter or nice breakfast pastry as it said on the menu. Drink wise for the night flight there were no hot chocolate or nice crackers and cheese. I really feel the food has taken a turn for the worse and the food needs looking into especially the vegetarian options and breakfast meals.","","","Economy","","4.0","2.0","3.0","1.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Russell","Canada","2014-06-13","I flew out of YVR to LHR two weeks ago. Being a nervous flyer I always hate flying and reading the recent reviews I was even more nervous to fly with Virgin! At the check-in desk however my worries began to be lessened. One of the Virgin Flight check-in staff listened as I told him I was nervous about flying and helped find my children and I a seat in the bulkhead. At the gate the staff allowed ""people who need a little more time to board"" on first and we settled easily into VS96 on that night a really modern looking plane. Couldn't fault it - it looked clean and colourful. The flight itself was smooth and even though the air stewards were not perhaps as proactive as on British Airways when I asked for help with getting a drink for the kids or something along those lines they helped straight away and without complaint. The only less than stellar thing was the kids' meal - which looked like the adult version of a meal but it was a late flight and the kids had already eaten so I didn't care too much about that and neither did they. No kids flight pack either - but to be honest that didn't bother me either - less junk to carry around post flight. When the plane landed 9 hours later at LHR my son had an epic meltdown. One of the Virgin Angels came out and asked if I needed a hand with my bags (I had one child under each arm and was kicking my bag along with my foot): I gladly took her up on her offer and she accompanied us all the way to customs bless her chatting all of the way. My experience with Virgin was absolutely terrific this time. Would definitely fly them again!","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Lisa Dalsan","Australia","2013-11-01","Sydney to Denpasar Oct 28. Flew business class but I can honestly tell you do not waste your money with this airline. I fly frequently so I am used to a few problems etc. but this was a joke from the beginning. 8 seats which have very little recline very similar to economy. No bubbly offered apparently no longer on offer. No foot rest my partner and I were offered two choices for lunch. One was goat cheese salad and the other was salmon however it had run out. Let's not forget there are only eight people in business? So I said I would have the cheese packet you get on flights but no they also no longer do that either so I ate nothing. Then I was offered ice cream which came out warm. They quickly removed them apologising. Luggage last off plane. It was embarrassing. Staff however excellent.","","","Business Class","","2.0","1.0","4.0","2.0","2.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","David Stonier-Gibson","Australia","2013-10-29","MEL-PER VA 685. PER-MEL VA 686. Virgin Australia (domestic) have lifted their game since we last used them. They now provide free beer and wine and a meal at least on the Melbourne-Perth route. This is a definite improvement on the $7 chicken roll. I guess they are repositioning the brand since they bought Tiger. Being tall the ability to pay extra to secure an exit row seat is the big decider in selecting a domestic airline.","","","Economy","","10.0","3.0","4.0","4.0","4.0","","","4.0","1"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","W Brandoe","","2009-06-17","LCY-AMS-LCY Economy. Great flight on 146/RJ85. Seats a bit tight widthwise but made up for by excellent crew and good food/drink. This on a 45 min flight. Spoilt by disorganisation of KLM - we had flexible tickets and wanted to change our return flights. Were told by KLM staff at the machines ""no you can't"". Then sent to ""check-in assist"" where it was clear our flight would be long gone before we got to the front of the queue. Eventually went to ticket counter and asked for refund and a new ticket for our new flight which sorted things out. Then back to bag drop - which took as long as manual check in would; they also must have special selection of staff who can say ""have a nice flight"" in the most insincere way possible.","","","","","4.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","M Heather","","2009-06-07","LCY-AMS-LCY on codeshare with KLM / CityJet on RJ85s. Both flights on time. Outbound flight nearly empty return flight full. On both flights a drink and a (good) sandwich were offered (although as the outbound flight was mid morning breakfast may have been more appropriate!). Cabin crew attentive on both flights though they were rushed to serve all passengers on the return flight given the heavy loading.","","","","","4.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","P Cleeren","","2009-05-10","ANR-LCY-ANR friendly check-in staff and friendly flight attendants on both flights. Good sandwich free drink including a small belgian chocolate before the landing is a nice touch for such a short flight. Good seat pitch.","","","","","5.0","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Larry McElroy","United States","2012-11-13","My son and I have used Vietnam Airlines several times. Bangkok to Hanoi Hanoi to Hong Kong Vientiane to Phnom Penh and then on to Ho Chi Minh City. No complaints. Good service good food on time no lost luggage and aircraft in excellent condition. I will fly them again this summer from HCMC round-trip to Nha Trang. Nothing to complain about.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Michael Likely","Australia","2012-11-12","Twice this year I have travelled Vietnam Airlines from Australia to the UK in Business Class. Excellent value for money. The best aircraft are the newer A330-200s cabins in better shape and excellent seat recline when compared to the B77-200s which are looking rather tired. Check in easy lounges fine although nothing special transit procedures in Vietnam well co-ordinated by ground staff. Onboard service is consistent catering excellent wines good AVOD rather limited. Despite these minor criticisms I believe that VN offers the best value for money Business Class option from Australia to the UK at present.","","","Business Class","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kolesnikov Alexander","United Kingdom","2014-06-13","I had two different impressions of two flights with VA. The first flight was from London Heathrow to Los Angeles Premium Economy and it was great even though the seat I had wasn't the most convenient in term of its location. I didn't sleep and for the whole flight stewards were always there asking if I need something else offering drinks snacks ice creams. The second flight was back home from Los Angeles to London Heathrow Premium Economy and that was a totally different story. It all started from the delayed main meal. In the Economy they were already finishing their meal but ours wasn't even served. Then the meal was served eaten and we had our dirty dishes in front of us for like an eternity. Nobody seemed to care about collecting the dishes the stewards seemed to be hectically busy with something behind the closed curtains - but with what? At some point a lady in front of me decided to recline her chair and doing that she squeezed my dirty dishes so I had to call the stewards and request to remove them. Then we were waiting for a coffee - for more than an hour. I reminded about a coffee a couple of times but again the stewards were just too busy with something not related to serving the passengers. Then there was another lengthy period more than an hour of waiting for liquors. The light was already switched off and most passengers were asleep when at last some brandy was offered. And then the Premium Economy stewards simply disappeared and didn't show up until closer to the end of the flight. Nobody was offering drinks nobody was asking if passengers need anything there was simply no service in Premium Economy. On the way back from the toilet I met Economy stewards who were serving drinks they offered a drink to me. Were Premium Economy stewards on strike or something? I have no idea. My rates below will reflect my experience of the return flight. I will fly with VA again in July to San Francisco Premium Economy and I hope I will never meet again the team that I was unlucky to meet on my return from Los Angeles.","","","Premium Economy","","5.0","3.0","1.0","3.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","B Phillips","United Kingdom","2014-06-10","Flew recently Gatwick-Grenada-Gatwick. Flew out Premium returned Upper Class. Excellent flights excellent service every thing on time. V-Room at Gatwick excellent value. New lounge at Grenada very comfortable and plenty of attention from staff. We will be going back to Grenada and definitely flying VA. Looking through other reviews it would seem that most of the criticism centres around VA Heathrow/Manchester Long haul flights. We have regularly flown VA out of Gatwick and have never been dissatisfied. VA please note.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Liam McGinniss","Australia","2013-10-25","Night Flight MEL-PER. I was seated in the very back row of economy - on the aisle and pleased (at least) to have the only spare seat on the plane next to me. Soon to be seen struggling down the aisle was a parent and infant. The parent took up the single aisle seat across the aisle from me. Babe in arms. I offered to swap seats as I had the free seat next to me. Done - thanks all around- I know what it is like to be travelling with a child so was happy to provide them the extra seat space. After take off I was tapped on the shoulder by FA and escorted into business class. During the flight I was approached by every one of the cabin crew and thanked for my gesture. Surprised and appreciative - and advised by the crew that sadly my simple gesture was very rare indeed. Now that is disappointing! Well done Virgin Australia for excellent customer service.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Joshua Chapman","New Zealand","2013-10-25","No inflight entertainment cramped seating arrangement for long haul flight from Auckland to Bali via Brisbane. Staff were very average the only good thing I have to say with travelling Virgin Australia was that the food and beverages on offer were decent.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","1.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","J Watkiss","","2009-03-21","MAN-LCY. Very empty flight. Very friendly crew punctual and great views of the city on the eastern approach into city airport. Arrived early fast baggage delivery.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Roy Stilling","","2008-12-31","MAN-LCY. Arrived at MAN about 1hr 45mins before departure and had to wait about 20 mins for check- in to open. I tried to use the self-service machine but couldn't get it to accept my eTicket number. Once check-in had opened a friendly agent spotted that I was only carrying hand baggage and pulled me out of the queue and successfully got me checked in using the s/s machine. Gate (03C) was announced about half an hour before boarding. Gate area is on ground floor directly opening onto the apron and was very poorly heated! Boarding was by bus to the aircraft at a stand. The plane a Fokker 50 was very cold on boarding but soon warmed up once the engines were started. Internally it looked a little tired but who cares on such a short trip? Seat pitch in row 8 was excellent. Inflight magazine said 32 inches but it felt more than that. Cabin crew did an excellent job of serving lunch (cheese or ham rolls) drinks and a chocolate to the quite full flight in the short time available (they also handed out boiled sweets before pushback). The flight continues from LCY to LUX and continuing passengers don't have to disembark - virtually everyone who boarded at MAN disembarked at LCY though. All in all a very pleasant experience. I usually only ever fly between Manchester and London at times like Christmas when there's no/poor train service but the convenient location of LCY for me (living in Kent) means that I would consider this route again - especially if I can't get a cheap advance ticket on the train in which case VLM's fares are often a quite reasonable alternative.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","O Banderas","","2008-12-13","Frequent traveller AMS-LCY-AMS. Outstanding ground boarding (no buses) and onboard service. Very nice seats and catering more extensive than on other European carriers on a 40min flight. Cabin crew friendly and attentive. No baggage problems and biggest delay so far is 40min. I hope now that AF- KL bought VLM they dont change anything at VLM!","","","","","5.0","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","I Packwood","United Kingdom","2012-11-10","HKG-SGN-DAD-SGN-HKG. My partner and I flew to D'nang with Vietnam airlines. The flight from Hong Kong to Ho Chi Minh was comfortable. We received a full meal service on board even though the flight was only 2 hours long. Ho Chi Minh itself is a bit of a culture shock. You will need to re-check in for domestic flights. Our connecting flight was cancelled but we were put back onto the next flight. They said we could have dinner in their lounge but none of their lounges knew what the desk was on about and by then it was too late to question it as there is no airline desk once in the departure lounge. Any longer than a one our transit in SGN is far too long!","","","Economy","","7.0","5.0","5.0","5.0","0.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Claire Potter","United Kingdom","2012-11-09","I booked Vietnam Airlines as they are the only company that do direct flights to Vietnam - I was travelling with children and wanted to get to Vietnam in the shortest possible time! The stewards were rude and offhand. Three out of four of our entertainment systems and reading lights didn't work and when we asked to be moved they were uninterested and told us there was nothing that could be done and we should just rest! This was a daytime flight with a 6-year old and a 13-year old. We were told to try and get compensation once we were back home.","","","Economy","","","3.0","1.0","4.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Scott","United States","2014-06-08","We flew flight VS 10 from JFK to London Heathrow mid March. We called the airline three times before traveling and waited on hold for 2 hours each time. The desk agent at JFK was extremely unpleasant and borderline rude. We had booked seats on the upper level of the plane one of the calls was to confirm that this was allowed with a child also traveling in the party. We were told to go to the desk at the gate prior to the flight to have her seat assigned with ours. The gate attendant gave us a glare and informed us that this was not allowed. After being spoken to condescendingly several more times we were eventually reassigned to our original seats. Once on board service was sub-par. Drinks (including water) were not offered for over 1.5 hours into the flight and we sat at the gate for an hour prior to taking off due to a ""minor"" problem with the fuel pump. When the man sitting in our aisle asked for a glass of water about 1 hour into the flight he was given a look and told that he would need to be patient as they are busy. I understand that they are busy but he was extremely polite when asking and a simple response with the same polite manner would have been more appropriate. Dinner was served with the drink cart trailing behind a drink was offered shortly after dinner arrived and then the drink cart was not seen again. The meal was standard economy fare the roll was frozen solid but the main meal was edible if not 90% rice. They came through to clear meal trays and offer hot chocolate or tea then the lights were turned off. They never came through to offer water during the flight which would have been nice (and was done on flights with another carrier). I could have hit my call light (as I had a sleeping toddler on my lap) but really didn't care to interact with the staff any more than absolutely necessary. The staff never smiled or looked even slightly pleasant. I was extremely disappointed in the service. They should be less concerned about their attractive uniforms and more concerned with providing standard pleasant service to all of their customers - including economy. We did arrive safely - which is their first priority - and I respect that.","","","Economy","","3.0","2.0","1.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Hansen","United States","2014-06-08","I have flown this airline due to the fact that Delta Airlines now gives miles flown. I used to fly this airline over 10 years ago. I must say the service and standards have deteriorated considerably since then. The FA's don't seem friendly very perfunctory. It is a 16 hour flight (2 segments) from NYC-LHR LHR-JNB (South Africa). I got a coach class ticket but unlike KLM they don't upgrade you for the paltry 3 inch legroom for free for Platinum Medallion Members! KLM and others do. Wish South African Airlines was a partner. Then all the nickel and diming me cost for advance seating etc. Wont be using them anymore.","","","Economy","","2.0","2.0","1.0","3.0","3.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Barton","Australia","2013-10-20","BNE-LAX. Unfriendly staff 13 hrs no drinks offered when I asked was told to wait as food would be served soon. 1hr later food and no drink I just gave up. Flight home was only better because I was able to sleep most of the way - no more friendly.","","","Economy","","1.0","3.0","1.0","1.0","3.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jon Moen","Australia","2013-10-20","PER-DPS return Business Class. SQ Lounge in Perth a very nice touch. Flight up was delayed however made up time in the air. Food service and beverage service was up to par. Flew older 737 800. Outbound crew couldn't do enough. On the return - access to Premier Lounge this is barely adequate with minimal food and beverages very basic and shared by a combination of carriers. I also believe that the outside world can pay for access. To top it off they call us out of the lounge and to the holding area 1 hour before the plane had even arrived at DPS. So we sat in the holding area for nearly 2 hours before boarding. They knew where we were why make us leave the lounge and sit for 2 hours in a holding area. Business Class should be the last to be sent to the gate for immediate boarding first not really up to Business Class standards. The meal and beverage service on the return was adequate but sparse. There were only 8 people in business class on a 737 so if someone wants the cheese plate its not a good look to forget to bring it out. Disappointing compared to the outbound and against recent trips with Garuda Business Class on the same route. Upgrade the plane with a better IFE system  the Ipads are inadequate and the selection is very limited. When there are only 8 people to look after don't forget the cheese plate. Nice touch though advising BC that the forward bathroom was to be opened to the main cabin after the main meal service.","","","Business Class","","7.0","3.0","4.0","4.0","2.0","","","4.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","I Aviles","United States","2015-07-18","Our family will not be flying with this airline again. Their flights are constantly off schedule. We had a terrible experience, which ruined our vacation. We were flying out of Tijuana to Cancun with a connecting flight in Mexico City. When we checked in they said our connection to Mexico City was late and they changed our connection which caused us to arrive late to our Cancun vacation. We had planned to arrive in Cancun early morning. We were very disappointed! We ended up traveling all day as opposed to just half a day just because our original connecting flight was late. In fact, most of the connecting flights we had with then during this vacation were off schedule. There was a lot of waiting around! This is pretty disappointing since this was our go to airline. However, we will now be shopping for another airline. Also, they offer no complimentary beverages or food/snack on board.","","FamilyLeisure","Economy","Tijuana to Cancun","1.0","2.0","2.0","1.0","1.0","1.0","1.0","3.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Christopher Adam","","2008-11-25","LCY-MAN. Excellent service on this short-haul domestic flight. Flight attendants offered omelette sandwiches and rice pudding as well as a choice of hot and cold beverages with the complimentary meal. The ticket was only marginally more expensive than taking the train or a no-frills airline. Despite a very busy Friday evening at London's City Airport and a fully-booked flight we landed in Manchester on schedule.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","D Lijnzaad","","2008-11-22","This little airline is brilliant. Antwerp to London City. Antwerp is probably the best little airport in the world free parking 10 minute check in simple walk to the plane no fuzz. London City airport is the best airport in London so slightly above mediocre. VLM F50 clean and fitted with great new interior. Staff very friendly and despite short flight two drinks and a sandwich with a smile. Wish this service was available on more routes in Europe","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","S Potts","","2008-10-31","LCY-AMS. I wanted to fly to Eindhoven but Air France/KLM charged extortionate fares for one-way flights. As Amsterdam Schipol is only 90 mins away from Eindhoven by train I thought I would give VLM a try. I wasn't disappointed! The plane was clean and the drinks were served in glasses as opposed to plastic cups. The single sandwich was a bit stingy but of high quality. My only grumble with VLM is that the website initially displays fares not including taxes. It’s only when you select the flights and proceed to booking that the price becomes comparable with other airlines. Other than that highly recommended!","","","","","5.0","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Thomas Teuscher","Switzerland","2012-11-08","For price reasons I travelled Vietnam Airlines last week from Paris - Bangkok (via Hanoi) - Sydney (via Ho Chi Minh) - Paris (via Ho Chi Minh). 1 month ago I travelled Paris - Hanoi return as well. Both times Business class. Service excellent food and wine very good selection noodle soups as snacks available throughout the 13 hour flight served by a smiling crew. Only negative is the flight entertainment system which had the same films for all the above cited flights. Crew told me that the programmes only change every 3 to 4 months due to cost reasons - take your own DVDs along.","","","Business Class","","9.0","4.0","5.0","5.0","2.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Peter Mair","United Kingdom","2012-11-07","Unremarkable short hop from Vientiane to Phnom Penh. Clean comfortable cabin friendly cabin crew. Belgian (I think) captain gave occasional information.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","James Choochot","United Kingdom","2014-06-08","Virgin Red: EDI to LGW. Free inflight drink (bar) and snack (mini crisps) service. I asked for two drinks and was chastised by the cabin manager. Told they had to serve all passengers first. Considering I was the second last row to be served this made no sense. Obviously nothing ensued. They presumably hae a one drink per passenger policy but nobody would state this. Free hold luggage included in price. Only flew for the convenience of flight times. Don't think I could recommend however.","","","Economy","","2.0","3.0","1.0","3.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Andy Barker","United Kingdom","2014-06-04","Haven't flown with Virgin for a while but am a flying club member so use miles to upgrade. Flew out to Barbados and back in New Upper Class suite on A330. I've flown both and think both have merits but new design seems slightly more cramped than older version so interested to see what they do for Dreamliner. Both flights were good Gatwick lounge is much more relaxed but still offers a lot pre-flight. Onboard food pretty good and beverages both ways staff good too better on return and new Vera entertainment has a lot of options to keep you busy. Overall same high standard as usual so happy to fly again with Virgin.","","","Business Class","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Jiang","Australia","2013-10-20","I booked the flight ex Sydney to Melbourne via virgin Australia domestic. Due to the issues in Sydney airport so many airlines cancelled the flights. Other airlines like Qantas and Jetstar provided the accommodation to their clients and gave them compensation. Virgin just informed their clients that everything was out of control the only thing you can get from virgin Australia is only words ""sorry virgin can not do anything to help you you need to ring to rebook the flight by yourself!"" No more Virgin for me and my family.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Neale","Australia","2013-10-13","VA 4135 22nd Sept. Denpasar Bali to Perth WA. Awful staff delayed check-in delayed on tarmac for an hour no water offered absolutely shocking food the worst airline I've flown with. I was expecting much better from Virgin! I've never had a reason to write an airline review but I sure felt the need after the experience we had. There is so much more to tell but I've emailed Virgin direct regarding the situation of a drunk passenger in the Exit Row who was obviously unfit to sit there but who staff did nothing about but to tell us we were unfit to sit in the Exit row because of our concerns about this passenger. It was a joke the whole experience. Never will I fly with Virgin again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Linda Bennet","United States","2015-07-14","Their website is a joke, call center is worse. I spent hours online trying to pay for an extra piece of luggage the day before I traveled. The website would not allow me to prepay it just kept taking me back to the home page. I tried calling the call center and got the same thing, a recorded message advertising all the additional services but no live person to talk to. I ended up having to pay at check-in and was made to pay $100.00 for one extra bag. When I voiced the issues with their website I was told I should have called the call center. Also, the live chat feature on their website does not work (big surprise). To add insult to injury, they said my carry on was too big and wanted me to pay another $100.00 to check that bag!! Same carry on I use at other airlines with no issues. I said forget it and asked them bring the bag I had just paid $100.00 to check, so that I could put my carry on items in that bag. I was told ""that's not going to happen"" even though I could still see my bag on the belt. At this point I threw a fit right there at the LAX counter. Thirty minutes later I was given back my bag. I am normally a very calm person but what made the whole experience so irritating was the rude and condescending attitude from the Volaris reps. Absolutely no attempt to try to make one feel better about being ripped off. Same thing happened with the website and call center when I tried to pay for the extra luggage on the return trip. This time I actually called another number as if I wanted to buy a new ticket and that's how I finally got a live representative on the phone. He was nice and was able to add the extra bag in advance. It still cost $65.00 for the extra bag but I guess it's better than $100.00. Total round trip cost LAX to Aguas Calientes = $545.00. I could have flown a First Class airline for that price. ","","Business","Economy","LAX to Aguas Calientes","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Silvia Llorens","United States","2015-04-24","I flew Volaris 901 17 April LAX-MEX and carried my allowed small luggage with me that perfectly fit on upper compartment and was on policy per Volaris/IATA regulations. On my return flight 926 MEX-LAX the check in personnel asked me to pay over 40.00 dollars if I wanted to carry the same small luggage. I told her I had just few in from LAX with that particular luggage and it was no problem it more than fit the regulations and there was no Policy stating I should pay. She told me they were having an ""audit"" and the finance personnel will be waiting at the entrance of the plane so I should pay her 40.00 or pay double at the entrance. I refused and of course there was nobody at the entrance ""collecting: money. Now the problem is that other 6 passengers did pay to be allowed to carry their small luggage that perfectly fit the compartment and was within regulations. Some clients paid 80.00 USD others between 40.00-50.00 USD. am not the only one that decided to never again use Volaris.","","","Economy","","","4.0","4.0","1.0","0.0","","","1.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Matt Ray","","2008-10-15","One wonders how an airline like this can offer free food and drink in such a short period of time have a charming crew clean planes and easy check in and boarding. Flew Hamburg to Rotterdam. Couldn't recommend it highly enough.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Simon Smith","","2008-09-28","LCY-BRU also due to tunnel fire. Flew out business class as no economy seats left - definitely not worth paying for as the only difference it made was a (marginally) bigger meal than on the return trip in economy. In all other ways the service was great - no queue for check-in friendly staff snacks OK and aircraft seemed in good condition although F50s are a bit dated. I had to hand over my bag on boarding the aircraft as the overhead bins are quite small but it was handed straight back on getting off.","","","","","4.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","R Maxwell","","2008-09-24","LCY to BRU because of tunnel fire. Arrived at LCY 30 minutes before departure and pretty much walked onto the aircraft. Large roll and drinks (in actual glasses) served on board by friendly staff. However F50 could definitely do with replacement or interior refurbishment - seats all seemed to be falling apart. Also hugely expensive.","","","","","4.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","J Willuweit","","2008-09-20","Rotterdam - Hamburg. Check-In in Rotterdam very efficient no queue. Plane was a Fokker 50 in good condition and was only half full so I had 2 seats for myself. FA friendly and helpful. Food and Drinks were better than many other airlines would offer on a similar route. Flight was a 15 minutes late but luggage was already waiting for us at the belt.","","","","","4.0","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","T Hill","Vietnam","2012-11-05","SGN to HAN return: Clean 777 each way with competent FA's. Left on time and arrived on time. Vietnam Airlines SMS'd a flight change the way they promised and did so well in advance. Stay away from starboard row 28. There's lots of leg room since it's an exit row but the passenger seats have been ""minimized"" to accommodate flight attendant seating and are a bit snug for an average sized Westerner.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","A Hawke","Australia","2012-11-03","3 adults had 4 flights in Business Class Melbourne SGN SGN Moscow Frankfurt SGN SGN Melbourne over September/October. Service on all flights excellent standout was crew on Frankfurt - SGN leg where staff addressed all by name over course of flight. IFE on all flights ok with good range of movies food plentiful and good quality wines good and water provided without request and often. Ground staff helpful in all instances - flights on time and cabins in good shape.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Paul Mackie","United Kingdom","2014-06-04","This is the second time I have used Virgin Atlantic to go to the US and it will certainly be the last. I opted to try VA out again thinking my first experience couldn't reflect all flights but it did. There was only one bar service prior to dinner and wine with dinner and that was it for an 11 hour flight when the bar service was being operated you would think the drinks were coming out of the crew's own pockets as it was the smallest measure I have seen in a long time. The afternoon / evening tea prior to landing was dire. I would rather pay extra for decent service when I am going on holiday!","","","Economy","","2.0","4.0","3.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jonathan Henly","United Kingdom","2014-06-04","Flew to Boston. Crew were friendly and co-operative but didn't always make sense and there were countless silly rules which kept applying. Seat wasn't that comfortable. Food was forgettable was by the bulkhead so leg room excellent. IFE was good and the blankets and amenity packs were the best I've ever had. Return journey slept soundly.","","","Economy","","7.0","3.0","3.0","2.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Gifari","Australia","2013-10-10","VA696 on A330. PER-MEL. Virgin Australia leaves a great first impression for me as this is the first time I have flown them as VA instead of their low-cost forerunner DJ (Virgin Blue). Flight departed on-time and arrived at the destination 30-40 minutes early. Customer service manager made in-flight announcements with passion and clarity. Cabin crews were also friendly. The IFE had an extensive catalogue of music but not so with movies. Furthermore a 3.5mm jack in-ear headphones was provided instead of the usual ones with two jacks. The sound only came from one side of the headphones. This coast to coast flight offered a complimentary hot meal and it was a choice between chicken casserole or Thai green curry. Overall the flight was very pleasant and I would fly with VA again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Kinnear","Australia","2013-10-09","Melbourne-Bali return in September. Probably won't use them again internationally. Flight leaving Melbourne was very delayed boarding. The flight was then delayed in departing by an hour - we sat on the tarmac for that time in a hot stuffy aircraft because 6 people had to have their luggage removed. Whilst the pilot was apologetic about this we were not offered any refreshments while we waited and the crew seemed to care less about passengers irritation at the delay. Check in itself at Melbourne airport was an exercise in inefficiency. 4 check in staff allocated to economy class passengers but with 4 international flights being checked in all at the same time the wait to check in was well over one hour. Very poor. The lady who checked me in appeared to be unsure about procedures and had to refer to her supervisor standing behind her. No ability to check in online either so check in was time consuming. I received a txt from Virgin before the flight saying that the wireless inflight entertainment would be available on my flight so I downloaded the app in anticipation - but the IFE did not work on the plane - the stewardess told me so when I asked. No apology from the captain or the head stewardess. It was a long boring flight up to Bali with no entertainment options and hungry passengers who expected to be able to purchase some snacks or food on board but there was nothing available for purchase. The meal was not served until 1pm (4 hours after the flight was scheduled to depart) - with nothing provided earlier in the flight other than a drink and with only 2 meal options one of which they ran out of early on. Why not have snacks available for purchase on flights of this length. Coming back on the redeye at 10.10pm was slightly better as the meal was served promptly departure was relatively on time and the IFE worked. Check in at Denpasar airport in Bali was a shambles. Virgin insist on your arriving at the airports to check in at least 3 hours' prior to departure time they do not have ground crew available to check you in until 2 hrs 50 mins prior to your flight. Long queues eventuated as a result. Check in was slightly quicker than in Melbourne however. Seats on the planes were comfortable but Virgin should be ashamed of using such small planes on these flights. There were only 2 toilets available at the rear of the plane to economy class passengers (there was one at the front but the crew refused to allow even ""desperate"" passengers to use this saying it was for business class passengers. There were ridiculous queues for the toilets as a result. The crew on both flights were generally not particularly friendly or helpful. Virgin used to be much better - what has happened?","","","Economy","","5.0","4.0","3.0","2.0","1.0","","","3.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Sam Stone","United States","2015-04-01","I flew Sacramento to Guadalahara. The fare itself was not so cheap the round trip was around $565. To choose a seat I had to pay $13. Then at the gate even though the website says you can have a carry on bag they charged me $40 for the bag and no receipt. They don't even give you water for free. No one should be flying this poor excuse of an airline.","","","Economy","","","1.0","2.0","1.0","0.0","","","2.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","R Graham","Australia","2014-12-31","LAX-GDL then GDL-MEX. Nice modern aircraft on both legs. Flights were cheap which is why we went via Guadalajara - which is a pleasant airport for a quick layover. Boarding system is among the strangest I've seen - each seat is assigned a group with which to board (1-4) but the group assignment seemed completely arbitrary and not related to place in the cabin as would be expected. Also they make you line up in your group rather than just call one group at a time felt like primary school. Legroom is absolutely horrendous. I'm 6'2 and my knees were banged up against the hard back of the seat in front even before it had reclined. Would have been somewhat forgivable had the seat back not been so hard. The seat itself is also quite uncomfortable. I'd actually say this is probably the worst airline seat I've sat in. Staff are expectedly inattentive for a low cost airline. They're also very inconsistent with their decision to translate from Spanish to English - some announcements are more important than others obviously? The lady next to me on one of the flights ordered the buy-on-board nachos which looked awful (canned cheese plus corn chips) so I didn't bother with any of that. No inflight entertainment to speak of outside their magazine. Would recommend avoiding Volaris if you value legroom.","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","3.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","O Banderas","","2008-08-13","LCY-AMS clean newly refurbished F50 comfortable seats and good catering attentive crew on-time. Way better than KLM Cityhopper.","","","","","4.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","E Lowe","","2008-08-11","LCY-BRU on Fokker 50. Very good legroom attentive crew sandwich a beer and a coffee on this short flight. I had over 20kg in excess baggage for which VLM decided not to charge . Their call centre staff are pleasant and efficient and changed the departure date of my flight with minimum fuss and at a reasonable cost.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","N Tofield","","2008-08-11","On the short flight from LCY to Amsterdam they manage to serve a choice of sandwiches cake cold drinks and then a separate coffee/tea run through the cabin. Staff are friendly and attentive and the cabin is bright and cheerful with leather seats. Take off and landing both on time or ahead of time. Compare this to the poor service KLM on the same route and the difference is clear - Fly VLM!","","","","","5.0","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","C Whitehead","United Kingdom","2012-10-30","Returned from Hanoi on a very worn out B777. Food was passable. When we discovered that all 3 consoles in our row did not work we asked to move as there appeared to be lots of empty seats requested 2 seats together. The crew member said initially that this was not possible but then said that she had found a pair of seats. My husband went to look and by that time someone else had taken the seats another row with one person sprawled across three seats the flight was not full. Eventually the Consoles did work but not for most of the 12 hour flight when it did finally work I missed the last 45 minutes of a film as the crew collected the headphones. Waited for the loo for ages told a crew member that someone had been in there for a long time and hoped they were OK. Steward knocked on door no response so he opened it to discover it empty problem with a broken lock! I don't think it was used after that.","","","Economy","","5.0","3.0","3.0","3.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Reeves","Vietnam","2012-10-11","Flew SGN-HAN on a relatively old but well enough maintained B777. Food was pretty good and the FAs were pleasant. Flight left on time and luggage came out quickly. My only complaint is about the standard of food in the business class lounge. Otherwise very good.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Rose Thomason","Mauritius","2014-06-04","My husband and I flew upper class from London to Los Angeles. The flight was full so we were not expecting everything to be perfect. The flight attendants seemed preoccupied with themselves and if you called them they were very abrupt and short. So I decided not to bother them but waited to see if they came around to offer a drink which was twice when they served lunch and tea. The food was served in rations. The cheese tray came around but before I knew it it was over. Staff hardly smiled and left most of our empty cups behind. The toilets were dirty and by the end of the flight I actually felt relieved to leave the aircraft . For what you pay I don't think it's a good service.","","","Business Class","","3.0","4.0","1.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","William Abernathy","United States","2014-06-03","We flew Upper Class to London and Economy Premium back to New York. The service and food were excellent. The seats were comfortable especially in Economy Premium where the seats were much nicer than in domestic American airlines in the same class of service. The service at the airports was excellent. I highly recommend this airline.","","","Premium Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Vivili Noelene","New Zealand","2013-10-09","WLG-BNE-POM-BNE-WLG. I've have been traveling VA when I go to PNG because I have no other choice. My experiences with them say they are always looking for ways to improve. The food choice is not as good bland sandwiches however the pies are only served on certain flights. AUD and NZD currency are both used and credit/visa card facilities are available. Beverages such as tea coffee and water are free. I'd recommend paying for food in advance as they have choices for you and they would serve you first before others who would purchase their food onboard. I don't find the food expensive but that's my opinion others opinions may differ. Entertainment is always good during my flights. Their movies and shows etc are always updated however no entertainment between BNE-POM. I find boarding flights in NZ takes so long however boarding flights from BNE-POM are always quicker and vice versa. I once cause the flight from POM-BNE to delay 20mins and as a result my connecting flight was delayed as well. I was then escorted to my next gate by ground staff. VA has lovely friendly and attentive staff. I find the planes between NZ- AUST are older and planes between AUST-PNG are nicer and newer. You can pretty much change seats during flights if you want to. The airline is very informative and take-off and landing have always been excellent! I would definitely recommend flying with VA.","","","Economy","","10.0","3.0","4.0","3.0","5.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Gregory","Australia","2013-10-07","Flown to Los Angeles and back to Sydney in September with Virgin. Overall experience was below average. It had the smallest meal trays I have seen with plastic cutlery which I found to be very poor. The menu was announced on the speaker which I found surprising and was extremely difficult to understand. When asked crew for a kids menu it appeared a big deal or didn't exist most other airlines provide a small kids toy or coloring without asking. Meals were below average entertainment was ok. I hate stick in your ear headphones unlike most airlines which have proper headphones. I believe for the cost of the airline service could have been better.","","","Economy","","4.0","2.0","2.0","2.0","3.0","","","2.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","R Girard","France","2014-11-03","Mexico City (MEX) and La Paz (LAP). My flight was cancelled without reason. However I was able to rebooked another flight without any additional fees and got a free emergency exit seat. Very good service in the airport. Seats were comfy in a modern aircraft.","","","Economy","","8.0","0.0","4.0","0.0","0.0","","","4.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","Tony Saunders","Mexico","2014-10-31","I just flew from Bajio to Tijuana two days ago and my experience was negative. Low cost airline is false. They charge on separate basis for everything at a very high rate - ticket boarding pass snacks water luggage etc. Seat pitch is very tight so I couldn't work with my computer because I couldn't open it. Flight attendants are young without good people handling. The only good thing they are doing is the boarding procedure.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Rob Shepherd","","2008-06-26","RTM-LCY with VLM. Check in took just a few minutes and flight boarded 15 minutes before departure time. In air within 5 minutes of departure time landed at LCY 5 minutes early and on Docklands Railway train away within 15 minutes. On board boiled sweets were offered before take-off and complimentary in-flight snack meal (cheese roll apple pastry coffee and beer) served by pleasant cabin crew. Comfortable seat and great leg room. Highly recommended.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","R Mortara","","2008-06-16","LCY to MAN. I had checked in on-line and printed my boarding pass. The flight had originally been delayed 20 minutes but in the end departed on schedule. As others have stated the service is excellent although I dont like foccacia bread (a crusty roll would have been my preference). That sad the quality of the chicken sandwich was high (fresh and full of flavour). A chocolate muffin was also served. The tea tasted like real tea and the use of china cups is a nice touch. A good airline and one which deserves to continue its success.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","P Rose","","2008-04-28","MAN-LCY-AMS-LCY-MAN. What flying should be about. Great staff at checkins and onboard good food and coffee without having to pay for it and real cups too. This airline that I had never previously heard of seems to believe in old fashioned good service at competitive prices and they make a profit so it can be done without penny pinching and charging extra for everything. Highly recommended.","","","","","5.0","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Chan","Australia","2012-09-19","I flew SYD-SGN-HAN-SGN then REP-SGN-SYD and was pleasantly surprised by Vietnam Airlines. The planes on the long haul sections were fairly new and comfortable with good inflight entertainment systems. Planes on the short haul sections were older with no inflight entertainment. Service was good on all flights the planes were clean and the food ranged from good to very good.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Dawson","United Kingdom","2012-09-04","Flew from London Gatwick to HCMC and from Hanoi to London Gatwick. On both journeys the inflight entertainment was broken leading to two very long and boring 12 hour flights. When we asked the air crew they reacted as if this was a constant problem and apologized that there was nothing they could do. That apart the food was a decent standard the staff were very friendly legroom was adequate but not ideal (6ft Male). The aircraft were very dated B777 with lots of broken consoles seats and even components held together with duct tape. We would use them again but only if there was no alternative.","","","Economy","","4.0","3.0","5.0","4.0","1.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Matheson Ian","United Kingdom","2014-06-02","Have previously flown Premium Economy with this airline and been delighted with experience. Flew VS19 (14/05/14) and VS20 (28/05/14) return trip LHR to SFO and was bitterly disappointed with quality. Advertised as something special and certainly was for the wrong reasons. Not that much extra room provided by seats in main cabin on 747. Had to endure economy passengers coming through the cabin often with all their worldly goods whilst trying to enjoy the welcome glass of sparkling wine (not Champagne) as given previously. Two of the four dedicated toilets out of use on VS20 and other two were used by economy passengers as there was no segregation of seating classes. Menu offered a choice of 3 main courses. My wife and I had only two options by the time we were served and the one we chose was of extremely poor quality. I have enjoyed many better meals in Economy sections of other airlines. Those in the seats behind us were reduced to a single option of take it or leave it as there was only one option the vegetarian left. Stingy on the measure of wine offered and coffee served whilst still eating main course. Disappointment at service compounded at Heathrow when economy passengers allowed off before us. Having paid roughly twice as much for Premium Economy as for Economy tickets we felt badly let down and feel sure this was not Sir Richard Branson's vision for his airline. Will certainly not travel with this airline again as there are many better value for money options available elsewhere now.","","","Premium Economy","","2.0","2.0","5.0","2.0","4.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Pettitt","United Kingdom","2014-06-02","LHR-to Shanghai. Flew out on 3rd April on a codeshare with Air New Zealand (ticket having been booked with Air New Zealand). Cabin crew have to be the rudest and most unpleasant I have ever met. Paid for extra leg room seats but they split me up from my daughter and husband - the ground staff and cabin crew couldn't care less. Seats were comfortable but only for a few hours NOT for a 12 hour flight. Food was poor drinks ok but not enough service - 4 I believe in a 12 hour flight and only came through the cabin a few times with water. The inbound service from Shanghai to LHR on 22nd April was even worse - 3 trolley services in 12 hours. At hour 7 I had to ask for a cup of tea which when it arrived was coffee so I had to ring again only for the rude hostess to ask ""what"". The staff were more interested in sorting their rest time. Will never use Virgin again.","","","Economy","","2.0","3.0","1.0","1.0","3.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Rick Tavian","Australia","2013-10-07","10th Sep MEL-LAX. Great flight no problems coming home on 1st Oct they had over booked the plane got asked if we would stay an extra day in LA at the Hilton LAX with a $250 food voucher. We got looked after the kids loved it and we went home via Brisbane. The whole trip with them was great would fly again with them.","","","Economy","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Read","Australia","2013-10-07","Perth to Denpasar return - economy. Excellent attentive and friendly crew on both flights. Comfortable seats and complimentary meals and beverages were a welcome addition. Only downside was not having enough notice that we needed an app to use the in flight entertainment. Not a budget airline anymore.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","Peeleman Ronald","United States","2014-10-28","I also was nervous about flying Volaris after reading the negative reviews. I have since flown them twice and will be making another flight in two weeks' time. Suffice it to say that I was more than pleasantly surprised at the quality and service of my trip. Delta Airlines which we always flew everywhere can't compete with these prices quality of service clean and new planes and helpful personnel on board. All my flights have either been spot on time or early. I give them very high marks.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","R Valmoja","United States","2014-05-28","I was really nervous before my trip to Cancun. However my experience was great. We boarded on time staff were friendly and our departure/arrival process was smooth. I'm used to flying with Southwest and getting complimentary drinks/snacks for the flights so I was disappointed that wasn't the case with Volaris. But for the price I paid for my flight I can't say I was surprised either. To put my trip into perspective I booked a ticket in February to Cancun for Memorial Day week (6 days 5 nights from Thursday to Tuesday). Vacation hotspot for a holiday. After tax and travel insurance I only paid about $540 for a red eye flight. I had no issues in regards to the negative reviews I read very positive experience.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","S Wilmott","","2008-04-22","LCY-MAN-LCY - Superb service in a recently refitted F50. On time both ways and good in flight catering for such a short flight. On the return to LCY I left a item of property on board. The effort to trace the item was outstanding and it was returned to me within days after making only one call to VLM in London. Forget the train to Manchester from London. Go with this airline at a third of the cost.","","","","","5.0","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Mike Coward","","2006-07-04","LCY-MAN-LCY Booking well in advance saved considerable time and money over the equivalent train journey. Cabin crew were pleasant but I do wonder why on such a short flight it's necessary to offer food albeit just a sandwich - I'd rather pay less on the ticket price. On the return journey the ground staff at MAN were extremely helpful to let me switch without charge to an earlier flight. Overall I found VLM efficient and helpful and would certainly use them again. After all flying in a Fokker 50 puddlejumper was actually fun!","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Veeresh Sharma","","2006-06-02","LCY-BRU. VLM isn't a bad option but the comparison with Eurostar on the Brussels route isn't credible. I can get so much work done in comfort on Eurostar on both the outbound and return journeys using my phone when I need to. Give me that rather than a bumpy Fokker 50 often delayed/cancelled by fog any day!","","","","","","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Maley","Australia","2012-09-03","Absolutely terrible service over 48hr delay in Gatwick with little to no information provided on when/how we would get to fly to our destination. Missed a 3 day stop over in Ho Chi Minh because of this delay and the service by staff was extremely disappointing. No benefits offered when we did finally get on a new flight lots of incorrect flight information provided and generally treated disgracefully by the airline. I was not provided with a Gluten Free meal which I requested (and require for health reasons) and we had broken entertainment systems for the 12hr leg of our journey. I would not recommend flying Vietnam Airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Michael Tran","United Kingdom","2012-08-28","Flew from London Gatwick to Hanoi to Saigon to HUE to Nha Trang and back to Saigon and back home and I would say that Vietnam airline is a good airline if you want a cheap flight to Southeast Asia. Staff are friendly and the food is at a good standard. Seat comfort is what you would expect for economy. Entertainment is okay but on the first flight the entertainment broke so had to entertain myself for 12 hours but overall if you want a cheap flight to Southeast Asia then I would recommend Vietnam Airlines.","","","Economy","","9.0","3.0","4.0","4.0","3.0","","","4.0","1"
"volotea","/airline-reviews/volotea","Volotea customer review","Leigh Morgan","United Kingdom","2015-07-19","Too noisy. The 717's are very noisy aircraft. Won't go with them again as our seats were at the back where the engines are situated. Moved to the front because of empty seats and still noisy. The Easyjet flight taken next day seemed bliss after that row. Comfortable in terms of nice seats and helpful staff.","Boeing 717","Couple Leisure","Economy","Pisa to Nantes","3.0","4.0","4.0","","","2.0","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Clegg","United Kingdom","2014-06-02","Flew Gatwick to Cancun and return 22/5/14-29/5/14. Seats were comfortable with plenty of leg room entertainment very good although the touch screens a bit difficult to control. On outbound and inbound flights staff appeared disinterested and unhelpful rarely came around with any drinks. The food I can describe as appalling. We were given a menu on the outbound flight there was nothing which resembled anything on it. On the inbound flight we given ""breakfast"" this consisted of a dried up croissant which was inedible. This was first and last time I will fly with Virgin and would not recommend them.","","","Economy","","3.0","4.0","1.0","1.0","4.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Whittall","Australia","2014-06-02","This review is for Upper Class. Very comfortable seats and bed but difficult to see out of the window. Food service was too fast no sooner had you put the coffee cup to your lips and it was whisked away! Same for the food and I am not a slow eater. Flight attendant very friendly but forgetful (forgot my breakfast). Other airlines have a much better business class product.","","","Business Class","","8.0","5.0","3.0","4.0","4.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Rick","Australia","2013-10-01","Flying from Melbourne to Sydney. Checked in online and still the line for the bag drop was over 40 mins. The staff at the counters are so slow and there are often a few of them standing around chatting even though there are huge lines. Eventually got my bags checked in and made it to my flight just in time. I paid extra for my return ticket from Sydney to Melbourne to be flexible. So when I turned up at Sydney airport for my return flight at 12 midday I assumed I'd be able to change to an earlier flight than my existing 5pm. But no all flights were fully booked so I had to wait at the airport for 5 hours. Was a waste of money buying a flexible ticket. They had spare seats in business class but would not let me have one. Will never fly Virgin again.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Jamieson","Australia","2013-09-29","Travelled Premium Economy Sydney to Abu Dhabi and return (then onward to UK with Etihad Economy). Extra space was great and crew attentive and friendly - would definitely recommend and next time would go whole way Premium Economy through Hong Kong with Virgin.","","","Premium Economy","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","N MacLean","Mexico","2014-04-28","Volaris puts other low cost airlines to shame. I've just moved to Mexico City from England and was a little nervous of using them for a trip to the coast having had past bad experiences with the likes of Ryanair and EasyJet. What a difference! Brand new beautifully clean planes with comfy leather seats highly efficient bi- lingual staff check-in and bag drop took 5 minutes no extra charges other than a light snack on board and an instant upgrade to the larger emergency exit seats due to my husband being a big unit. Not bad for £35 each. Yes people this is Mexico a country not known for great customer service.","","","Economy","","10.0","5.0","5.0","4.0","1.0","","","5.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","M Corral","United States","2014-03-28","I had paid for a round-trip ticket with no stops from Tijuana to Cancun but when it came time to get on the flight it was a totally different story. Instead of getting straight to Cancun from Tijuana we had to have a layover in Mexico City for 2 hours on our way to Cancun and on our way back from Cancun. I had originally purchased my tickets ahead of time and specifically asked that it have no stops. When it came down to getting my tickets from the kiosk I saw that I had a layover. The company had changed my flight without my knowledge.","","","Economy","","","1.0","2.0","1.0","1.0","","","0.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Simon Smith","","2006-05-17","LCY-BRU. I go to Brussels regularly on Eurostar but on this occasion tried VLM. The service was excellent given the very short flight. It was far cheaper than Eurostar and was also quicker even taking into account the time needed to get to the airport. The only problem with VLM is the frequency - 5-6 flights per day is not enough to compete with the train and the timings are not great for a business day trip from London. If they had an equivalent frequency to Eurostar I would always use them.","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","M Jerman","","2006-04-27","LCY-BRU and what a great little airline this is. OK plane was old cabin crew were not smiling all the time but apart from that I was very impressed. I read many nice comments here but it was better then I have expected. Check in easy and very fast boarding 10 minutes before departure and still left on time pre take off sweets drink in proper glass coffee in china nice (not particularly tasty) bacon baguette very tasty pre landing chocolate. Cabin crew were present in the cabin during all flight and were nice but didn't smile. I was sitting in the last row and being cabin crew myself I wasn't impressed by cabin crew reading newspaper during landing when she should be in her landing position but I have seen it many times on many different airlines. I didn't even mind that plane was one of the oldest in their fleet as I love turbo props and the noise they make. It's great to fly lower then on jet planes as you get nicer view. For 55 quid I paid for my flight I would give the whole experience 9/10.","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Mark Hurter","","2006-04-17","Have nothing but praise this airline. A competitor cancelled by misstake our return leg out of Liverpool to Basle and the ground staff was not helpful at all (to say it in a polite manner). What a difference at the VLM ticket counter. The woman knew our situation and offered us a reasonably priced ticket to LCY from where we could continue our journey. As we booked last minute and security checks etc. took longer we got denied boarding at the gate as the flight would have left late if it waited for us to be bussed to the aircraft. Received free lounge acces in Liverpool (A special offer at the moment) and free rebooking to the next flight. Friendly FAs served candies upon boarding and free food and drinks during the short flight. Of course it was somewhat like a cold hamburger but more important is the way they treat you. You might pay a bit more but you get treated as a human being. Arrival in LCY was smooth and in the terminal within minutes. Called their London office a couple of days ago for a copy of the electronic ticket. We need that to reclaim the money from their orange competitor. This request was handled promptly and with no problems! Their Fokker 50s are ok for the routes they use. All in all reminds me of what Crossair used to be years ago. Friendly staff nice service etc.","","","","","","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Nikki Maxwell","Australia","2012-08-19","Flew Melbourne to Paris return in business class. Extremely mediocre food and service on all legs bar the Paris back to Hanoi flight where they attempted to offer you your next course only once you had finished eating the one before. On all other flights the trays were presented in their entirety with offers of a first glass of wine along with tea or coffee - this on an 11 hour daytime flight. Still the cost was cheap and much lower than other airlines. It still wouldn't convince me to travel again with Vietnam as on every sector my arm rest was held together with duct tape on one flight part of the overhead panels were also being held together with duct tape and on the 2 different aircraft's I flew on the seats were uncomfortable. The foot rests only raised off the ground marginally so even when the seat back was in full recline your body is at a crazy angle - not conducive for sleeping. One positive note - ground staff in Hanoi and HCMC (Saigon) were first class.","","","Business Class","","2.0","1.0","3.0","2.0","3.0","","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Lucy Martin","United Kingdom","2012-08-19","We booked our flight in April to fly direct from Gatwick to HCM. The inflight entertainment was hit and miss - I'd say about 50% on the back seat screens probably had some sort of problem. Food on the flight out was better than the return and the staff although polite on the way out were friendlier on our return. The seats and leg room were what you would expect from economy class. Both of our flights left and arrived on time. My only real gripe with VA is that nowhere through the online booking process did it state that we needed a visa for Vietnam. Having looked again at their site it is still very unclear.","","","Economy","","5.0","3.0","4.0","3.0","2.0","","","3.0","1"
"volotea","/airline-reviews/volotea","Volotea customer review","Stephen Johnco","Australia","2015-07-10","Boarding was a joke. They boarded passengers with children first, however it was to a bus so the kids ended up getting on the plane last. When we got on the plane they found a bag still left on the bus and asked if anyone owned it. No one did so after the crew had a discussion about it they put it in an overhead locker. A few people asked them to take it off the plane as it was unaccompanied luggage. The crew indicated that they were told it was OK. We again protested so eventually it was taken off as it should have been to start with. To top it off they were serving paid for drinks and snacks and were so slow that they only got half way down the plane (1.5 hour flight) and they had to stop as they were landing. So half the plane couldn't get a drink. Only one of the crew was at all friendly.  Thank goodness the plane was reasonably comfortable.","","Couple Leisure","Economy","Venice to Mykonos","1.0","3.0","1.0","1.0","1.0","1.0","","2.0","0"
"volotea","/airline-reviews/volotea","Volotea customer review","Kimberly Kase","United States","2015-07-07","If I could give negative numbers I would. We attempted 3 times to check in online without success. Once we arrived to the airport and checked in there we were charged an extra 30 euro service fee for not checking in online. They did not seem to care that we had tried multiple times online with no success. Checking our bags was also more expensive because we paid at the airport instead of doing it online prior to arrival. By the time they were done with all of the extra fees, the total for the extra fees was close to what we had paid for our original ticket. They had our passports as we had given them to the agent in order to check us in, and we were told we could have them back once we paid the fees. I felt as if our passports were being held for ransom! To add to our experience the gate was changed without any notice or announcements. The only reason we found out about the gate change was because I approached the gate agent of the initial gate about why we had not started boarding and our flight was due to leave in 10 minutes. That was when she informed that our flight had changed gates and we should go there. Then our flight was delayed, thankfully for only 45 minutes or we would have missed our next connection. Overall it was one of the worst experiences I've had with any airline, and I will never fly them again.","","Solo Leisure","Economy","Santorini to Athens","1.0","3.0","1.0","","","1.0","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Whittall","Australia","2014-06-02","Flew both PE and Upper class so will write PE review here first. Not worth the money as when the seat in front of you is reclined it is almost impossible to get out of your seat. All of the window seats where we were sitting were broken and would not stay upright. The lovely flight attendant attempted to fix them to no avail. There was not enough time in Hong Kong for them to fix the seats so it was a very uncomfortable 23 hours in the air. As others have said do not waste your money on premium economy.","","","Premium Economy","","4.0","1.0","4.0","4.0","4.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Suvajit Mandal","India","2014-06-02","We flew BOM-LHR-EWR this May. I have an infant with me. Honestly I was very dissatisfied and disappointed with the airline service and seat arrangement. Cramped front row economy seat. Food quality horrible. I requested for baby food prior unfortunately the crew says no baby food available. Normal food service also very ordinary and when asked for spare the crew was not at all supportive. Even when asked to refrigerate baby milk they were very uncooperative.","","","Economy","","2.0","1.0","2.0","2.0","2.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Goussetis","Australia","2013-09-29","Travelled from Sydney to Abu Dhabi to connect with another flight with another airline. 14 hour flight with VA. 3x3x3 seating on 777 mood lighting professional cabin crew. Food acceptable though the plastic cutlery lets airline down to cheap budget variety. AVOD was good Overall a good flight Virgin Australia long haul flights are good. But small details could make them great.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Sherer","New Zealand","2013-09-24","My experience was very similar to J Corby's having to get a cold bus due to bad weather had to pay for our tea no time for breakfast or shower next morning as got wake up call at 4am had to find our own way to airport. We should have received food vouchers had to pay a nights accommodation at our motel for a night we did not use. Every other trip with Virgin were great I know there is no control over the weather but I think we should have got food vouchers.","","","Economy","","3.0","5.0","4.0","1.0","1.0","","","3.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","J Helssen","Canada","2014-01-22","Just completed a domestic round trip from Los Cabos to Mexico City. Starting out the flight was 5 hours late because of ""weather in Guadalahara"". On the way back a 2 hour delay no reasons given! They have your email address but don't bother to contact you. They try to sell you extra luggage options seat selection checking in at the counter 30 pesos ($2.60) per person extra leg room and god knows what. No free cookies pretzels nothing! A glass of water or a coffee is 25 pesos ($2.00). I bought a bottle of water at the airport but was afraid to ask for a plastic glass. Not a good experience!","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","2.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","L Olay","United States","2014-01-09","My flight from GDL to SJC was cancelled last minute without a reason. The agents were rude and took hours to try to reschedule me on another flight only to tell me they could not place me on a flight till 4 days later! A day before the flight I called to confirm and was told my new reservation was only from GDL to LAX not SJC. It took me hours to get them to secure me a flight for the remainder of the way. They secured a flight for me from LAX to SJ with a different airline because after 4 days they still could not accommodate me on one of their flights. To top it off the other airline charged me for my luggage which I had already paid with Volaris. A horrible experience.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Ian Morley","","2006-04-01","Flown a few times from LCY-MAN in the last couple of months. Service has always been great - easy check in easy 'onto the plane' and great service once airborne. Only downside is the walk you then have through terminal 3 at MAN as the plane 'parks' in-front of T1. Flights always depart on time and usually a few minutes early into MAN. Prices invariably cheaper than travelling Virgin trains and on a Sunday the time comparison (1 hour as compared to 4+) makes it all worthwhile.","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Lee Melbourn","","2006-03-29","London City to Manchester. After reading other passengers comments I was expecting a great service. This is far from what I received. My original flight was cancelled with no reason or explanation given they managed to swap me to another flight but that was running late. My colleagues on the 7:20 flight didn’t take off until 10:30. Upon boarding the fokker 50 the cabin crew (just one person) may just have been wearing a sign saying “I’m having a bad day” the attitude was absolutely terrible. It would be unfair to name this person but she did not smile once during the flight and was stern and just so unfriendly. There were no pre take off sweets. I do not understand how anyone can say VLM’s food is good you get offered half a brown sandwich in a plastic wrapper or fruit not even both and no plate. Certainly no chocolates as others have mentioned. On a positive I had a problem with my e-ticket for my return trip and the lady at the VLM ticket office at Manchester airport was helpful friendly and smiled! Shame she isn’t working as cabin crew!","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Andrew Todd","","2006-03-18","Manchester - London City. Very impressed. Flight was called for boarding 10 mins before departure and was greeted by 2 very friendly FA's seating fine for a 50 min flight offered pre take off sweets. Once we took off Crew offered Ham or cheese sandwiches complimentary drinks from the bar then tea or coffee finished off with Belgian chocolates. All drinks were served in china mugs and glass tumblers made it feel more like Business class. Arrived on time and as I arrived at the luggage belt my bag was already there within five minutes of Landing I was on my way into London. Excellent service Excellent Crew. No complaints","","","","","","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Laws","Australia","2012-08-16","SYD-SGN-SYD. Really nice flights. The food was fairly good but some meals were just plain. The seats were fairly wide and had a larger than usual amount of leg-space which I appreciated. Unlike some other airlines the seats didn't make me fidget or get up as often as others and they were quite comfortable to sleep in for economy. Overall a great airline to fly to SE Asia.","","","Economy","","9.0","5.0","4.0","4.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Kevin Reynolds","United Kingdom","2012-08-16","London Gatwick to Bangkok via Hanoi. No online check in but can check in at least 5 hours before flight at London Gatwick. Food ok. Staff friendly and Hanoi airport is cheap. Some shops don't except Pounds. A great airline at a great price. The fare was only £80 but with tax and fees it came to £480.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"volotea","/airline-reviews/volotea","Volotea customer review","B Feldhaeusser","United States","2015-06-16","This is the worst experience I ever had with an airline. They changed the departure time (to earlier), then when we arrived for check in, delayed the flight an hour. Then, when the plane never arrived, they delayed it again for 7 hours, only offering a 10 euro restaurant ticket as compensation. This is completely unacceptable for an international airline. I will never fly with them again.","","Couple Leisure","Economy","Bordeaux to Munich","1.0","1.0","1.0","","","1.0","","1.0","0"
"volotea","/airline-reviews/volotea","Volotea customer review","Fabrizio Conca","Italy","2015-05-04","I had quite a pleasant trip with Volotea last week. Flew GOA-CTA and back. Both flights were on time planes were clean and flight attendants friendly. Nothing to say about service and seat comfort: that was just what I expected from a low-cost airline. I was worried about my hand luggage being too heavy or big because I had read that they are very strict but they didn't even check it. I would recommend Volotea.","","","Economy","","8.0","3.0","4.0","1.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Cropley","United Kingdom","2014-06-02","We have just returned from visiting friends for a month in Orlando. We flew from Glasgow. The whole experience was excellent. My wife is disabled and was well looked after. The food was yummy the flight attendants both ways were helpful polite and attentive. Both flights were faultless despite a measure of turbulence on both. Well done Virgin hope to go with you next year!","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","G Alm","United Kingdom","2014-06-02","Travelled to Cancun on 5/5/14 11.5 hour delay leaving London returned on 30/5/14. 1 hour delay leaving Cancun very little information given except for saying that the flight was late arriving from London (no surprise there) even though we were at the airport 3.5 hours before scheduled takeoff and the plane was there all the time. They treat you as if it is none of your business.","","","Economy","","3.0","3.0","2.0","2.0","2.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2013-09-24","MEL-PER 737-800. Boarding prompt and allocated seat 3D in economy. Full flight but service was very good with breakfast offered to all passengers. Food was quite good and service top notch. The wifi system was not operational for some reason and after re-booting worked very well. Landed on time but exit from front and rear stairs in Perth via stairs. This airport really needs to lift its standard. Overall another very good flight with VA.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Andrew McGinty","Australia","2013-09-24","Brisbane to LA and back Sep 13 and can only describe the service as poor. The majority of the crew are young and very unhelpful. The food is appalling especially when you sit at rear of plane and are unable to choose what you like. The drink service is poor and on a 13 hour flight if you want a drink you go looking for them they don't come to you. I asked one stewardess for a beer whilst she was serving tea and coffee and was quite rudely told 'No Later'. Had one beer in 13 hours. Been to the US 3 times 1st and last time on Virgin. Inflight entertainment was good seats bit hard but bearable.","","","Economy","","","2.0","1.0","1.0","4.0","","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","S Kozak","Australia","2013-12-31","Flew ORD to MEX. The fare was incredibly cheap and after reading the other reviews I was prepared for the worst. In the event I found these things to be completely satisfactory: online check-in bag drop departure and arrival times seat comfort baggage collection time and email updates from the airline. However the inflight service was decidedly substandard. When handing out the migration forms the cabin attendant looked at us only to hand them out to other rows. Worse still was the refreshment situation. Typical with low cost carriers food and drink had to be purchased. What came as a surprise was that payment was limited to pesos in cash. Not having Mexican currency we endured the 4 hour flight without so much as a complimentary glass of water! Now that I know what to expect I would fly them again but only if the flight was cheap.","","","Economy","","6.0","4.0","2.0","0.0","2.0","","","4.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","Juan Miranda","United States","2013-12-25","We flew from SJC to GDL on Volaris flight 931 and from GDL to MEX on flight 743. Both flights delayed. First one almost two hours second one by more than three hours. Its normal to go through delays what is not normal is how this airline treat their clients. They don't provide accurate information and they keep delaying the flight by 20 min when they are well aware that the flight won't take off for hours. They forced us to stay by the gate without dinner and arriving to Mexico City 2.35am. Both their ground and air personnel have no clue how to provide an adequate service to their clients. If you have an option to fly with another carrier take another carrier. This is among the worst airline I have encountered.","","","Economy","","","3.0","1.0","3.0","2.0","","","2.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Carlos Azucena","Canada","2013-12-21","I have been living in Canada for 6 years and as every year I visit my family in Mexico City for the holidays. We decided to go to Puerto Vallarta this year. We purchased a ticket with this awful company 4 months before. The flight was moved from 9.30am to 5.45am 3 weeks before with no previous advice (no email no phone call no nothing). Of course all tickets were twice the price by that time with any other airline. They don't even apologize. We get to the plane the flight is late and they charge for everything in flight even a glass of water. Never flying with them again.","","","Economy","","","1.0","1.0","0.0","2.0","","","1.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Jason Fisher","","2006-03-13","I fly Manchester - London City with VLM on most Friday mornings (the 9.30 am flight) and it appears to be a reliable service. Wheels up is normally at 9.45 and you are on the ground again at 10.30. A good price of £41 all inclusive is available if you book about 3 weeks in advance. It is not a lot quicker than the train for city centre to city centre travel but in my case I am going from South Manchester to Essex and there is an hours time saving.","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Ian Vallance","","2005-11-30","I recently flew for business from London City to Rotterdam returning from Antwerp 3 days later. When our return flight was cancelled after a freak snow storm the only option we were given was to transfer to the 8am flight the next morning which itself was by no means guaranteed to depart. We were told point blank and with a shrug of shoulders that a refund would not be possible nor were we offered food vouchers transport or accommodation all of which we had to pay for ourselves. Such a shame to let themselves down so appallingly when they perform well in other areas. A colleague encountered an identical situation with Air Berlin the same week and was immediately offered a full refund - no questions asked.","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Douglas Ward","","2005-10-15","I commented earlier this year about the food being tatty. There has been a considerable improvement in the food offered good news in that respect ! If you are a regular passenger on the Manchester / London City and use the late afternoon / evening flights you may have noticed recently that for some reason departures and arrivals are frequently delayed. This is a real nuisance when you have to have commitments at the other end. These flights are used by mainly by business and professional passengers who have commitments. The challege is for VLM to get its act together and improve on the service which has been most disappointing of late. Time is money.","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Jonathan Choat","","2005-10-11","London City to Jersey 15.50 Friday 16.9.2005. Firstly delayed because of fog. Then taking off at 8.00pm. Then cancelled because of 'weather conditions ' - so no compensation and no alternative but the 6am flight the next morning. How do you get to LC airport at 5.30am ? At what cost is the overnight stay and the transport let alone the cancelled appointments loss of a day's paid holiday etc ? VLM personnel unconcerned; supervisor unavailable ( 45 mins later turned up) No compensation no accommodation overnight . No transport and the airport closes shortly. Lies about weather conditions to avoid compensation for cancellation- other flights were landing in Jersey all this time as confirmed by other passengers being met in Jersey.","","","","","","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Wells","United Kingdom","2012-08-12","Flying Gatwick to Bangkok: First flight cabin crew stingy with drinks and coffee. All crew seemed miserable and keen to get lights off so that they could ignore you. My sons entertainment console locked up and despite repeated requests crew did nothing. Crew managed to ignore the attention light for a good 30 minutes. Second flight eating tray was broken so could not sit together as a family. Return flight entertainment console broken so either sit apart or no entertainment. Same level of miserable service. When meal served one side of the plane got top up drinks and other didn't suggesting lax systems. Would avoid unless cheaper than any other airline.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","K Bissett","Australia","2012-08-01","SYD-SGN-CDG and returning CDG-HAN-SGN-SYD. Food in-flight movies and service of a good standard for price. Australia-Europe travellers be aware that the return journey had a domestic Hanoi to Saigon leg that added hours to the journey and required a transit visa. Vietnam Airlines provided a Hanoi hotel for the 10 hour stopover - making it bearable - and arranged for transit visa with US$25 cash on arrival. However aggressive Air France staff in Paris attempted to block us boarding as we had no written evidence of a transit visa. Only after a series of frantic phone calls was clearance given.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","M Reeve","Vietnam","2012-08-01","VN921 from VTE to SGN. Vietnam Airlines have monopolized this route and despite charging top dollar didn't even provide food or alcoholic beverages. The flight stops off in PNH where everybody has to get off and wait and we were delayed. Staff were generally friendly and welcoming although the purser was very unreceptive when I asked why food and alcoholic beverages were not provided.","","","Economy","","4.0","4.0","3.0","1.0","2.0","","","2.0","0"
"volotea","/airline-reviews/volotea","Volotea customer review","Gillian Harkness","United Kingdom","2014-09-01","We also flew from Belfast to Verona on the same flights as Stephen Bradshaw below. The facts are all the same as below we were travelling with a 4 year old with special dietary requirements and had not planned to spend over 10 hours in the airport. The most pleasant part of the flights was the return flight home with Air Malta who had to rescue us! We even had running water.","","","Economy","","1.0","2.0","1.0","1.0","0.0","","","1.0","0"
"volotea","/airline-reviews/volotea","Volotea customer review","Bradshaw Stephen","United Kingdom","2014-08-08","We had the misfortune to be travelling to and from Verona out of Belfast. To begin with the plane was delayed for over two hours in departure and when had finally departed we discovered that there was very little in the way of refreshments. To add to the discomfort there was no water available to even flush the toilets let alone wash your hands. On the return flight we arrived in Verona to see that the flight was running to schedule with expected departure at the advertised time. The flight was initially delayed for 10 mins then 2 hours followed by a further 4 hours. For food and refreshments we were given a whole 5 Euro which could buy you a cup of tea or coffee and a croissant. Children and infants could only get tea or coffee. Bearing in mind that most of the passengers had been travelling since 9 am and the flight eventually departed at 8.30 pm. On the bright side Volotea had chartered a plane from Air Malta to bring us home. The staff were very pleasant and helpful except that Volotea had chartered them to fly us to another airport and did not provide us again with refreshments or snacks. many of the passengers did not reach their cars until well after midnight. I for one will most certainly not travelling with Volotea ever again.","","","Economy","","1.0","3.0","1.0","1.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Stephen Mason","United Kingdom","2014-05-29","Gatwick to Cancun in Mexico trip on ""Pretty Woman"" aircraft was good. We had one of the small side two seats at the very rear of the plane. The extra space between the seat and the window was very useful to stretch the legs occasionally. Food was good and plentiful. Staff were cheerful and helpful. Return trip from Cancun to Gatwick was poor in comparison. Breakfast provided was dire. The dry and unappetising croissant was inedible. The staff were the poorest experienced unsmiling and not interested in helping. Food was plonked dismissively in front of you. We were asked ""Tea? Hot Chocolate?"" Very brusquely with no please or thank you. We had been in a lovely 5* hotel and had been used to a very high level of customer service and Virgin Atlantic couldn't match it. One male Cabin Crew member older and presumably more experienced than most was the worst offender. This was not the best ending to a wonderful luxury holiday in Mexico.","","","Economy","","6.0","2.0","2.0","2.0","5.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Redmond","United Kingdom","2014-05-29","LHR to Shanghai. The standard of Premium Economy was ok the food was not of a good standard (beef like rubber). Crew friendly half Chinese half English. The film selection very poor whoever selects them has not got a clue go and research Singapore Airlines! The equipment was so old fashioned.","","","Premium Economy","","3.0","2.0","2.0","2.0","2.0","","","2.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Ethan Raadley","Australia","2013-09-17","SYD-LAX. Staff didn't look properly trained but they were nice and funny! My food was excellent especially the desert! I had upgraded the day before and it was great! We got headsets more recline more legroom. A tidy and good looking cabin! Thanks a lot Virgin Australia!","","","Premium Economy","","10.0","5.0","4.0","5.0","5.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Sargeant","Australia","2013-09-17","Melbourne - Canberra. Excellent service on an E190. Check in staff were particularly helpful and friendly and allowed me a free of charge last minute change when I told them that I had come from Europe at 04.30. (I had a non refundable non changeable ticket) I had left glasses on the previous flight and they were prepared to change back if that was what I needed to recover the glasses free of charge. The flight left on time and landed about 10 minutes early. I had seat 3A so had plenty of legroom. They managed to serve a basic snack and for such a short flight there was no inflight entertainment (this was as expected). The seat was comfortable and passengers were disembarked quickly. Despite being one of the first off the plane my luggage was waiting for me on the carousal. All in all an excellent experience from check in to luggage collection.","","","Economy","","9.0","4.0","5.0","3.0","1.0","","","5.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","S Nakah","United States","2013-12-12","Mexico City to Denver. Flight #982 December 10th 2013. By far the worst airline of all times! I am not the only one that this has happened to which is unbelievable. Here it is: if they don't have enough people to fill up an entire aircraft they will cancel the entire flight. And they only have 1 flight per day. My wife and my 1 year old daughter are stuck in Mexico City. No notice no refund nothing. Zero customer service!","","","Economy","","","0.0","1.0","1.0","1.0","","","0.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Gordon Godfrey","Mexico","2013-11-25","Mexico City to Cancun. They changed my flights without any notification. I happened to check my reservation online and found the change. They had no explanation for why I was not notified. The 6 other travelers in our party had the same problem. Offered me a 10% voucher on my next flight which will never happen. Much better options out there.","","","Economy","","","1.0","2.0","2.0","2.0","","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","J Levin","Mexico","2013-11-15","I have been travelling on Volaris for the past two years. My latest trip from La Paz Mexico to Guadalajara Mexico on the 7th of November was terrible. The airline changed their baggage allowance in mid October and on their website they give carry on dimensions that are wrong. My bag was an inch higher than their metal box that the carry on has to fit even though I had done the measurements before leaving on the trip. I was charged the equivalent of $25.00. I had also booked and paid for emergency row seats and was told that I hadn't booked them. Then I realized that they had given us someone else's boarding cards. When I spoke with an agent I was given my appropriate boarding cards without any apology at all. When I arrived in Guadalajara I complained to three different people about the baggage and boarding card issues and was informed that there was no supervisor on duty even though this was one of their hubs. This is an excellent airline for inexpensive fares if one books at least 3 months in advance but it is a terrible airline for customer service.","","","Economy","","2.0","3.0","1.0","2.0","1.0","","","5.0","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Phillip Brander","","2005-10-09","Amsterdam - London City (3rd October). No hassles for check-in with a total of 14 passengers on the flight (Fokker 50 with something around 50 seats I presume). Flight left on time and arrived into London City airport 5 minutes early. Excellent service from the two cabin crew during the flight including information on how to reach the city from LCY airport. Inflight meals were great (I did end up eating a business class meal but economy meal looked fine also for a 45 minute flight). Will certainly fly VLM again should they fly where I'm heading!","","","","","","","","","","","","","0"
"vlm-airlines","/airline-reviews/vlm-airlines","VLM Airlines customer review","Liam Pennington","","2005-10-06","I flew London City to Brussels with VLM and found them to be a very friendly and professional airline. Boarding was very quick and we took off on time. Shortly after take-off we were given sandwiches and mini Belgian waffles which I didn't really expect. The Fokker 50 was quite spacious with Grey leather seats. We had plenty of head and feet room and the aisle was wide enough to walk down comfortably! The return flight was exactly the same quick check-in and boarding with friendly staff and a clean aircraft.","","","","","","","","","","","","","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Vogt","Germany","2012-07-24","Travelled from FRA to SGN in 777 and SGN to SIN in A321. Flight from FRA to SGN was good and the service was excellent. For dinner and breakfast there was a great choice between different meals food tasted good and was more than enough. The transfer in SGN was easy. The staff at the transfer counter were friendly and had already my boarding pass to SIN and the lounge invitation ready for me. So no waiting time at the counter. The 2 hours flight from SGN to SIN was eventless and good. For lunch there was a choice between 3 different meals and staff was friendly.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Vigus","Australia","2012-07-17","Travelled from Melbourne to Hanoi return the flight over was very good on an A330. Service was great and very comfortable seats. Unfortunately the return flight was on a B777 the economy section was crowded with very old seats with no personal entertainment screens. Seats had a particularly hard section (meeting your lower back) and did not recline at all. The internal electric's were not working so our section could not turn on or off personal lights contact service crew etc and to make matters worse one light was permanently on and could not be turned off. My partner had a small box for some sort of wiring in his foot space. We were very pleased with the flight over and the two domestic flights but the return trip was the worst flight we have been on the staff did their best but the economy section in the B777 needs to be refurbished asap.","","","Economy","","3.0","1.0","5.0","4.0","2.0","","","2.0","0"
"volotea","/airline-reviews/volotea","Volotea customer review","Ho Nita","Slovenia","2014-08-08","Venice to Olbia and back. My first trip with Volotea and it did not leave a good impression. Flight from Venice to Olbia was somewhat OK they did not inform us that there would be a 45 min delay until 10 min before scheduled departure. From Olbia to Venice - disaster! Our flight was scheduled to depart at 7.55 pm. When we arrived there was a notice of a 3 hour delay on the screens in the airport. A passenger checked the website of Volotea and our flight was rescheduled to fly at 2.45 in the morning. In the mean time Volotea rescheduled our flight to 5 in the morning! Then - another change in departure time: 2 pm! Those passengers who could afford to go a hotel went. Those like me stayed the night at the airport. There was also another scheduled Volotea flight at 11.10 the next morning but we were told we could not get on that plane. At 9 o'clock in the morning there was another delay and our flight was moved from 2pm to 3.30 pm that is when I had enough and demanded that they put me on the flight at 11.10 am. I think I was lucky because I was travelling alone so they could find me a seat. Olbia staff changed my flight ticket without any additional costs. But even this flight had a 40 min delay so it's a never-ending story. My recommendation for you: If you have nerves and time and you're very flexible with your traveling use Volotea.","","","Economy","","1.0","4.0","4.0","3.0","0.0","","","3.0","0"
"volotea","/airline-reviews/volotea","Volotea customer review","Mike Fewster","Australia","2014-06-05","Flew Naples to Palermo May 15 and Palermo to Venice May 29. No frills service (no magazine or entertainment) but very good for short haul. Excellent cabin and ground staff. Helpful friendly professional. Didn't try food/drink on short flights. Computer problem boarding at Palermo but quickly sorted out by staff doing it manually. Recommended.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Kay","United Kingdom","2014-05-28","HKG-LHR-EDI. Very good lounge in HKG with tasty food options and good service from the staff. More than acceptable dinner and drinks selection on the flight (inc two helpings of an excellent pear crumble) and slept for seven hours on the very comfortable flat bed. Flights on time and bags off quickly. Only down side was that my limo didn't show up at EDI although the local Virgin staff were helpful and apologetic.","","","Business Class","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Perrin","Australia","2014-05-26","SYD-HKG-LHR on A340-600. Had a champagne prior to take off which was average to say the least. The cabin service was friendly and attentive and food was a step up from Economy. It was a nice touch having real cutlery china and your meal tray served on a tablecloth. The seats were wide but not as much space as I would have expected to the next seat in front. The old bugbear when the seat in front reclines fully is still a problem in Premium Economy it is very intrusive and you need the passenger next to you to climb out if you want to get past them. We got more sleep than previous flights in Economy but it is still a fairly uncomfortable experience. Virgin Atlantic needs to introduce noise-cancelling headphones as the sound quality is poor with the existing headphones but the entertainment selection was excellent. The cabin noise was quiet having only 38 passengers and a dedicated toilet was a good feature. This was our first experience in Premium Economy and while it was a step up from Economy I do not think it is worth the extra money. We would have stopovers next time and avoid flying a 14 hour leg if we could as you do not arrive at your destination feeling particularly refreshed.","","","Premium Economy","","7.0","3.0","5.0","5.0","4.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2013-09-15","MEL-SYD return. 737-800 aircraft which were clean and tidy. Flight to Sydney left right on time and the aircraft featured the new wi-fi entertainment system which worked brilliantly on my IPad. Had pre-booked seat 3D in the front row of economy so plenty of leg-room and enjoyed a Luke Mangan sandwich which was very good. Return flight was delayed due late arrival of aircraft from Melbourne and the staff kept us well informed as to the new departure time. Sydney can be chaotic and we actually took off 1 hour behind schedule after sitting on the taxi- way for a good 20 mins however flight crew kept us informed as to where we were in the queue for take-off. Served a salad and water which were very good and landed nearly 50 mins later than scheduled. Overall very good flights!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Haddon","Australia","2013-09-15","BNE-MEL return 11 and 14 Sep on 737-800. Both flights were excellent (slight take off delay in BNE due to air traffic build up). Flight down good service friendly smiles and personal AVOD. Everyone in good spirits and very friendly. Strange that on return no AVOD or iPods offered no big deal but thought it was same plane configuration. Return trip was fabulous. FA's heard it was my birthday and made a fuss. Flight left and arrived on time - clean and tidy plane comfortable seats and leg room OK on these short flights. Am heading to Hobart soon via Virgin. Stars for Entertainment could not be scored higher as there was none on the return leg.","","","Economy","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Salisbury","United Kingdom","2015-08-02","The service is shocking. All was well until 1 hour before departure and then there was a 2 hour delay. We went to the gate and the staff was clueless as to why exactly this was and said our plane was on its way. Another two hours passed and it's delayed for another 2 hours and the same thing happened 2 hours later - we were waiting and stressed for 6 hours. During this time everyone was crowded around the information desk with not very much information at all. At 23.50, our flight was canceled and rescheduled for the next day at 10.45 so we had to stay at a hotel in Gatwick. The next morning our flight actually left at about 11.30. Never again.","","Couple Leisure","Economy","London Gatwick to Florence","1.0","1.0","1.0","","","1.0","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Angelica Sandoval","United States","2013-09-19","Used this airline from Chicago (MDW) to Mexico city and I have to say it was pretty cramped but as long as you avoid the aisle seat your good to go. I just wish Voris was also available in Houston TX. I recently moved and I am frustrated that Volaris doesn't offer flights in Houston.","","","Economy","","6.0","3.0","4.0","3.0","0.0","","","5.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","L Zarate","United States","2013-07-24","Unacceptable experience in May on an LAX to Guadalajara flight. Chose Volaris because they had the lowest price. However their strange new luggage policies negated any financial savings. You don't get to bring as many lbs onboard as with other airlines and they are incredibly strict about this requirement. We had 2 checked bags and 2 pieces of carry-on luggage which they insisted we re-balance until all 4 weighed exactly the same. They don't let you do this at the counter so you have to get out of line and open your bags in the back of the terminal move things around and then stand in line again. It took us 4 tries and 1.5 hours to actually check in the 2 bags and we barely had time to make it to the gate and board. Considering all 4 bags flew on the same airplane it obviously wasn't a question of excess weight. When I priced return trip tickets the additional baggage charges made their rates completely uncompetitive and low prices were the only reason we had for flying Volaris.","","","Economy","","1.0","4.0","3.0","3.0","2.0","","","2.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","I Anderson","Australia","2012-07-02","Flew from Melbourne to HCM return (8.5 hours each leg). The plane (Airbus 330) was full going over and it left and arrived on time. It was an uneventful flight with the crew efficiently serving meals and regularly coming around with drinks (water juice etc). The entertainment was reasonable although we flew three weeks apart and the movie selection had not changed in that time. On the return trip (mid week) the plane was only one third full. I am 6 foot tall and found the seats / legroom okay for an economy class seat. I would fly with them again.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Lukasz Kasperek","Poland","2012-07-02","I travelled with Vietnam Airlines three times. Although the airplanes I flew in were not brand new ones they were well equipped and offered enough leg space. Inflight entertainment could be better AVOD system is available on the long-haul flights but there were not many interesting channels available. Staff service especially on the long-haul flight was superb much better than on many European airlines I travelled with. Finally I now know that it is possible to serve delicious food onboard even in Economy class. I can really recommend flying Vietnam Airlines.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"volotea","/airline-reviews/volotea","Volotea customer review","Y Mirindi","France","2013-07-21","LIL-NTE return. Great low cost with attractive prices the 717's were fitted with new leather seats. Crew friendly on both flights however the crew could give more technical information about the flight.","","","Economy","","5.0","4.0","4.0","0.0","0.0","","","5.0","1"
"volotea","/airline-reviews/volotea","Volotea customer review","J Kresge","United States","2013-07-11","VCE-JMK-VCE on B717-200. Both legs on time. Good Legroom and fairly comfortable leather seats. Baggage Drop both in Venezia and Mykonos quick and organized. They stick to the condition of carriage for both weight and dimension of carry on bags. Prices for food/beverage on par with other European Low Cost carriers. Quick delivery of bags both in Mykonos and Venezia. Will definitely consider flying again.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"volotea","/airline-reviews/volotea","Volotea customer review","J Blasini","Austria","2013-07-11","Strasbourg to Bordeaux and from Nantes to Palermo Sicily. They have an all Boeing 717 fleet. Aircraft's are spotlessly clean and flight crew friendly and attentive. The only problem with Volotea seems that they can't put their act together. On January 2013 I was supposed to fly r/t from Munich to Nantes. 2 weeks before the flight they cancelled the route. In April they moved my June 24 flight to Palermo to June 25 and my June 21 flight from Munich to Bordaeux had a day and schedule change just a month before. At the airports in Strasbourg and Nantes each flight had at least a 3 hour delay and this was informed to passengers 30 minutes before scheduled departure. The handling agent staff seemed to be ashamed of even giving Volotea service. I would still give them a second chance only on routes were I could run and take a train in the event of a lengthy delay. Their routes are still very interesting.","","","Economy","","5.0","5.0","2.0","1.0","1.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Kay","United Kingdom","2014-05-26","EDI-LHR-HKG. This was my first time flying Virgin so was interested to find out what they'd deliver. Excellent connection from T1 to T3 at LHR meant that I didn't have to go through security again and the Clubhouse lounge was very good. On board the seat was very comfortable equally so when it was turned into a flat bed. The food selection and quality were good and there was a decent choice of entertainment. Only thing I didn't like was the relative lack of storage around the seat and a drinks table that is at shoulder level and slightly behind.","","","Business Class","","8.0","5.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Stewart","United Kingdom","2014-05-25","LHR-LAX-LHR in Business class. I was a little disappointed on this occasion; on the flight out there didn't seem to be as many FAs and there wasn't the usual friendly introduction. The food wasn't as good as usual tiny portions and fairly overcooked. Good choice of IFE and although the bed lets you get some sleep they seem to be getting harder and harder. Temperature control was cranked right up so it was a hot and sweaty snooze. On the return leg the FAs were friendlier but it seemed quite slow getting drinks served and there was no welcome drink on boarding. I managed a decent night's sleep but breakfast took a while and for once was really unpleasant; undercooked bacon overcooked egg sausage with negligible meat content and baked beans with the highest sugar content known to man. I've had better at motorway service stations! The decaf coffee was served in a mug (nice touch especially as the mug turned out to be made by someone I know) and was fantastic. Reasonable croissant but no hot towels offered. Cabin temperature was better this time. The planes seemed a little tired and the bathrooms were clean but nothing special. I just wonder whether Virgin Atlantic is in financial trouble (more than any other airline?). Value is rated high because I got an upgrade from PE on the return leg.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Corby","Australia","2013-09-13","We flew on 4th September left Brisbane at 7.25am flying direct to Queenstown NZ. We booked a direct flight as flying with a 6 and 7 year old can be challenging expecting to land at 1pm. With weather becoming a problem when landing we were diverted to Christchurch. Thinking at this stage we would refuel (as the pilot said fuel was low) and attempt landing later as we were informed that planes were landing only 1 hour after. Virgin put the passengers on what was like a school bus for 7 hours and drove to Queenstown. Conditions were poor as weather was not any better. The bus was cold no food was offered we had 1 stop and could only get small amounts of food. Which was at our expense also a taxi to our apartment at our expense. Arrived in our apartment at 10pm that night. Would never fly with Virgin again.","","","Economy","","1.0","1.0","1.0","1.0","0.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Kirkwood","Australia","2013-09-12","Arrived back from Bali to Brisbane 13 September 2013 on VA 4198. Honestly the cabin crew made this the flight from hell. From the surly looks all night to the announcement that Passport Control Arrival Cards will be distributed shortly - the cards that never came to the never ending line of 240 people going to the only two toilets available in economy class - I've had it with Virgin. If you run out of arrival cards make another announcement that you made a mistake and didn't collect enough of them when you left Brisbane. When a passenger asks ""I didn't receive the card"" don't blame the people of Bali ""We asked for more but Bali wouldn't give us any"". Pick up your act Virgin Australia nobody likes night shift smile you're lucky it's only a short flight.","","","Economy","","1.0","3.0","1.0","2.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Anjuli Nielsen","Canada","2015-07-30","First flight was over 3 hours delayed, we were given non refundable €20 coupons for the next flight on Vueling - that we will not be booking. Arrived in Barcelona, promised we would be on the next flight to our final destination. We were not permitted on the next flight. The line for Vueling customer service was huge and unmoving, except of course when people gave up and left. Staff were rude and unreasonable, unwilling to help those that they had seriously inconvenienced. We have spent over 9 hours waiting for Vueling to get their act together as I write this review. Hands down the worst experience wth an airline I had ever had, even over one losing my luggage for 8 days.","","FamilyLeisure","Economy","Berlin to Menorca via BCN","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D James","United Kingdom","2015-07-30","After checking through without as much as a hint from the check in desk we discovered an initial 2 hour delay. This extended as the afternoon progressed to an eventual departure 4 hours late. Gatwick airport information desk were very helpful and sympathetic. After several hours we were given a £5 voucher for food which at Gatwick purchases very little beyond a coffee and a bar of chocolate. When the flight eventually left the journey itself was fine. On the other hand the cabin crew were pleasant enough on the rare occasions that we saw them on the flight but spent 90% of the journey 'hiding' behind the curtain at the front of the plane, actively discouraging people from using the toilet. The customary trolley service was advertised in the customary seat pocket literature. 1 hour 15 minutes into what transpired to be a 1 hr 45 minute flight the service commenced. One reluctant member of the cabin crew somewhat hurriedly scurried along the plane avoiding eye contact and thwarting any attempt to eat by announcing when asked that they basically had no food, no ice etc etc. ","","Couple Leisure","Economy","London Gatwick to Florence","2.0","3.0","1.0","1.0","","2.0","","2.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","C Mcqueen","United States","2013-06-30","SFO to Guadalajara. They had the best price for a direct flight. Next time I will take another airline with better service because in the end with all their extra and hidden charges you will end up paying a high price for a horrible service and horrible flight. planes are packed like sardines and when you arrive in Mexico they off board you at the tarp walking down a high flight of stairs from the plane all the time carrying your hand luggage and then they herd you like cattle onto a bus. Even though I paid extra for option to change my flight still they charged me an extra $200 dollars in fees and don't start me on the luggage allowance. Don't fly with this airline.","","","Economy","","","1.0","4.0","3.0","1.0","","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","S Ericson","United States","2013-06-24","LAX to Mexico City to Cancun round trip. Staff at LAX Mexico City and Cancun were very helpful and patient. FA's on each leg were kind and helpful. Boarding very fast and efficient and they boarded according to rows back to front. The seats were as comfortable as any other economy class airline. There is only economy class. The snacks were your choice of chips and drinks were free not just soda and juice but also beer and mix drinks. We were a party of 5 and we checked 5 bags and were all within the weight limit. Upon return 1 bag got left in Mexico City at Customs it was delivered to our home the following day. I was very sceptical about flying Volaris after reading so many negative reviews however when you are a family of 5 I had to go with the most economic. I will not hesitate to fly Volaris again.","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Christine Lauder","Australia","2012-07-01","I travel to Vietnam almost every 12 months and take senior school students on tour there every two years so I have had many internal and international flights with VNM. Last two trips were on cramped A320s no leg room at all and my taller students some well over 6ft had to sit bolt upright all night and even then their legs were jammed into the seat in front all trip. Even I at 171cm could not recline seat enough to be slightly comfortable. If someone in front reclines their seat it's in your face literally! They used to fly 777s on the Melbourne and Sydney routes these were quiet and comfortable. Their scheduling suits going either way and I used to think they were a good airline and recommended them to friends. No longer. I'd rather travel via Singapore or Hong Kong and spend more time in transit than fly with them again. They seem to have a contempt for their international customers' comfort. Internal flights by contrast are usually fine except that Vietnam Airlines is developing a habit of ""rescheduling"" flights due to some inscrutable problem really probably because the flight isn't full and they cancel it so you can sit around airports for hours waiting for the next plane and no reason or apology offered.","","","Economy","","3.0","1.0","3.0","4.0","0.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Dinkel","Vietnam","2012-06-28","HCMC-Hanoi 27th June VN 1140. Very enjoyable short flight good inflight food - tasty and fresh. Cabin crew attentive and interacting. Seating very good. Despite being a short flight overall very pleasant to travel with. Only suggestion would be to have also water handy on the pre-drink tablet currently only sweet juices offered water must be asked for.","","","Business Class","","9.0","4.0","4.0","4.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Elisabeth Dorfman","United Kingdom","2014-05-25","Virgin Atlantic to Dubai on 16th May but had to return on the 18th May as a close relative had died whilst we were flying out to Dubai. The staff on our return flight were tremendous they upgraded my partner and his brother who had lost their mother. I would not usually bother to write a review but we so appreciated their care and attention","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Pauwels","United Kingdom","2014-05-19","LHR-Miami-LHR in Premium Economy. The check-in at LHR Terminal 3 was a breeze - did not have to wait and was immediately checked in queue for Economy was considerable. Checked in the day before and chose my seat online. You cannot check in earlier than 24 hours prior to departure but when I still had not received an email from Virgin 20 hours prior decided to go online myself and check in. To my big surprise there was only a handful of seats available so if you wait until you get the check-in email you literally have no choice left. Bagged myself an aisle seat in 33G which was fine. Boarding you beat the massive queue and are able to board with Upper Class. Settled into wide leather seat and offered a glass of Prosecco. Very friendly and attentive cabin crew. The food was definitely a notch up from Economy and loved the personalized service: warm bread rolls stainless cutlery salt & pepper shaker. I went for the chicken accompanied by the Sauvignon Blanc. The only downside of my outbound flight was that the person in 32G decided to fully (!) recline 10 minutes after take-off which was a complete invasion of my privacy and took away 50% of my leg room. At 6'2"" I am by no means a giant but had to wrap my legs around the seat in front of me to be somewhat comfortable. The real downside is that when the person in front of you reclines it becomes really difficult to see the TV screen properly. I had to pretty much slouch in my seat to get a decent view and the screen does not tilt as far as you'd like it to. Ice-cream during the movie was a nice treat afternoon tea was ok but nothing spectacular. Service during the flight is attentive relaxed and non-pushy. Had to call flight attendant twice to order a drink but served with a smile. MIA-LHR evening flight Premium Economy was full. This time bagged myself an aisle seat 30K. Bit worried that its proximity to the galley would be bothersome but was ok. Boarding in Miami a bit more chaotic than in Heathrow. Dinner ok but less impressive than the inbound flight. Was really impressed with my arrival at Heathrow. Premium Economy means you get to disembark the plane as one of the first after 15 minutes I had passed immigration and Premium Economy luggage has a special tag meaning it's one of the first ones to arrive on the belt. Found myself in a cab in record speed only 30 minutes after landing. Virgin PE - is it worth it? I'd say yes - don't expect a full Upper Class experience but seats in Economy looked tatty and a bit worn and are definitely less comfortable than PE. Not only do you get the wider seat that reclines (which can be a blessing or a curse depending on who's in front of you) but the extra attentive service and the little perks (fast check-in better food etc) makes it an overall enjoyable experience.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Cook","Australia","2013-09-09","BNE-DPS. Cabin crew were rude. Hired Ipads were useless as the headphones didn't really work so you couldn't hear a thing. Staff only interested in Business customers. Couldn't get a drink of water or purchase bottled water I had to ask a few times to refill my cup of water and the crews seemed really annoyed that I asked for a few refills so I ended up going to thirsty for the last few hours of the trip. Lines to the toilets went half way up the cabin as there is only two toilets on the aircraft which is a disaster if your traveling with little kids and unsympathetic and rude cabin crew. You do get a meal on board which is good but if your a vegetarian it's first in best dressed. I'd say take your own water food and entertainment on board. The crew are incredibly rude but if you don't need to ask anything of them you should be fine. It's a cheap flight you get what you pay for I guess.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Wilson","Australia","2013-08-29","Melbourne - Phuket via Perth flying Business class. What a rip off! In saying that though the Melbourne to Perth leg was excellent. No complaints at all. Everything a business class should be. Perth to Phuket was horrible. There was nothing business class about it. The seats had no leg rests and the recline was minimal. The food was average and this was the first time we have ever been on a business class flight without champagne! It must also be pointed out that the entertainment system was useless. Not only was the movie selection poor but it was impossible to watch a movie because the audio was so poor.","","","Business Class","","4.0","2.0","2.0","2.0","1.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Michelle Vanstone","Switzerland","2015-07-26","We were travelling home from vacation and had booked an 18.50 flight with Iberia but operated by Vueling. There were seven family members travelling including my 74 year old parent-in-law. We arrived early, about 1630, and then had to queue for 45 minutes to check in. That turned out to be the most efficient part of the service. We got through security and headed to the gate, sitting down and waiting. We then proceeded to have 8 (I think) gate changes in the space of an hour. We had the ridiculous situation of all the passengers walking to one gate and then turning around and heading to another, only to do so again. My son wondered if this was some kind of sick candid camera Joke. Some time later we realised that the plane was 2 hours late. We never did find the staff to ask and I ended up ringing customer service to confirm. I am not sure whether the gate was the airline or the airport's fault but I will be reluctant to use either again. We ended up leaving 3 hours late and getting into Zurich just before midnight. The plane was an old wide body 767 run by Air Europe which was fine. I could not recommend or fly Vueling again.","Boeing 767","FamilyLeisure","Economy","Barcelona to Zurich","1.0","2.0","2.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","L Tanis","Netherlands","2015-07-25","On 13 July we flew from Amsterdam to Rome. At Schiphol waiting at the correct gate we noticed the plane was going from a different gate and had a 2.5 hours delay without any explanation. This change was only called once through the intercom. The boarding was really slow, one employee was doing nothing. On board still no explanation about the delay, only that we have to wait for 30 minutes more until the other cabin crew arrives, the cabin crew on board has reached their time limit. This took in total another hour, so total delay was 3.5 hours. During the flight we got a coupon with 20 euro discount for when we fly again (valid for 6 months.) We were sitting in the last row of the plane, row 31, right side. When the flight attendant reached our row with food and beverages, the row next to us left side, placed their order and we had to wait. My wife is pregnant and needs to eat every 2 hours. When it was our turn, we placed the order but the flight attendant informed us that the kitchen was closed. We will not use the coupon and this was the last time we fly with Vueling. ","Airbus","FamilyLeisure","Economy","AMS to FCO","1.0","2.0","1.0","","","1.0","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","J Bacallado","Spain","2013-04-01","TIJUANA-MEX nearly 4 hour flight. At check in they charge for several things also for a 19k bag - they say they have a 15k policy. Boarding ok flight on time. FA's nice they serve snack and drinks for free. Arrival on time a little time waiting for bags.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","3.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","Andre Franca","Brazil","2013-03-19","MEX-LAP-GDL-MTY. They can be cheap if you are not flying with a lot of luggage if you buy extra kilos the final price of your travel can double! Ground staff service is very basic you must print your boarding pass at home to avoid a 20 pesos fee the onboard service is very basic flights are mostly on time planes new but not too many options of entertainment a few audio channels you also need to bring your earplugs as they do not provide them. Bottom line - an ultra low cost carrier.","","","Economy","","5.0","4.0","4.0","2.0","2.0","","","3.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","Jose Luis Nunez","Mexico","2013-03-12","On a flight from Mexico City (MEX) to Chicago (MDW) seats were not very comfortable and it was quite crammed. Flight was on-time. Baggage policy is only 15 kg per passenger for an international flight. Service on-board fine. Not a great low cost airline.","","","Economy","","4.0","2.0","4.0","1.0","1.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P McDonald","United Kingdom","2012-06-25","LGW-SGN 9.6.12 return SGN-LGW 22.6.12 Deluxe Economy - we were advised of a change of flight times but not told why and were informed when got to check in that we were going via Frankfurt both going out and on the return. The reason we booked with Vietnam Airlines was due to the direct flights between LGW and SGN. We travel with our son who is 3 and previously flown Singapore Airlines which is only a 55 min transfer at Singapore unlike the almost 2 hours spent in Frankfurt. We would have chosen to fly Singapore Airlines if we had known that the flight would not be direct. Apart from the non direct issue the flight itself was comfy we were in deluxe economy which is comfortable and spacious and just what was needed on a long flight. There is plenty of leg room and the seats recline a long way. This was worth the extra money. The child's meal on the way out was good but on the return all the food was below standard. Our 3 year olds child meal was prawns wrapped in noodles and salad for breakfast. Our own meals on the return were again not great and only just warm. The entertainment system did also not work on the return trip which is a huge disappointment.","","","Premium Economy","","5.0","5.0","4.0","3.0","1.0","","","4.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","J Dahl","Australia","2012-06-24","Flight: In last month. An excellent trip with lovely attentive staff. Modern A330 aircraft and more than adequate AVOD. Terrific vegetarian food offered (a nice surprise) and many drinks rounds.","","","Business Class","","8.0","4.0","4.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Batchelor","United Kingdom","2014-05-18","Overnight from JFK to London Heathrow was one of the worst transatlantic flights I have taken. In economy there is so little leg room that all passengers are woken up for every drink and meal service and required to put their seats up right regardless if they wanted refreshments or not. On a 7 hour flight with 2 or 3 services this left only 3 hours to sleep uninterrupted. Not impressed Virgin Atlantic. Old fleet very uncomfortable seats and glare on the in flight entertainment screens was less than ideal.","","","Economy","","4.0","1.0","1.0","2.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Smith","United Kingdom","2014-05-17","LGW-Las Vegas-LGW. First leg - not one announcement from the Pilot)which I thought was unusual. Cabin crew professional and there from start to finish. Customer Service Managers could be more professional in announcements. Return leg crew much more in your face to help you. As night flight glad to see coming up and down during the night to make sure all ok. Entertainment system - never be on a par to SQ/EK but still more than satisfactory. I hope they will fly more routes from LGW sooner.","","","Economy","","9.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Nicholas Janides","Australia","2013-08-29","Went on a 2 day business trip from Melbourne to Adelaide and back to Melbourne and flew VA's 737-800 services. The crew on both sectors were excellent. Aircraft interiors are comfortable and the mood lighting is relaxed and easy on the eye. Both departures and arrivals were on time and with informative and up to date announcements from the cockpit. I have more interstate travel to the west over the coming weeks and will definitely return to VA. Well Done.","","","Economy","","9.0","3.0","4.0","3.0","0.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Brien","Australia","2013-08-29","My wife and I flew return economy from Melbourne to Auckland in August 2013. Very comfortable and clean aircraft. More legroom then Qantas or Jetstar. Staff were friendly and helpful throughout the flight. Check in was easy with no issues at either Melbourne or Auckland.","","","Economy","","9.0","5.0","5.0","4.0","3.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Becker","United Kingdom","2015-07-24","I have taken this airline twice. Both times it has be over 2 hours delayed. There is no priority boarding for ""excellence"" passengers at least not in my experience. Apparently ""excellence"" equates to nothing more than a velcro attached head rest. I do not care for much of their service but I do depart before my scheduled arrival time.","","Solo Leisure","First Class","Toulouse to Ibiza","3.0","1.0","4.0","2.0","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Sahni","United States","2015-07-24","On par with all the reviews for Vueling. We flew Vueling from BCN to VGO domestic flight with in Spain the OB flight was on-time and no issues with taking carry-on bags on the plane. On return from VGO the flight was delayed without sending notices via the Vueling mobile app. Arrived at the airport on time and proceeded to check-in and was stopped by Vueling agent to pay for carry on bag. Informed the Vueling agent that coming from BCN Vueling did not charge me for the carry-on agent could care less. Anyways paid with trusted credit card so I could call them once back home in the USA. Got to the gate and notice all the locals with the same size carry-on bags as mine were not made to check them in. Some had bigger carry-on bags that could be classified as checked in luggage. While at the gate no information that the only flight flown by Vueling on Saturday was delayed by two hours. As the night went on in VGO we went back to Iberia which was handling the Vueling flight as the Vueling ground crew left the airport. Told flight will come but if it gets cancelled you are on your own for hotel. Note Vigo is small town lacking hotels. Finally the plane arrived from Barcelona with a fresh crew and made a quick turn around. Since the flight was delayed 2+ hours by the time we left Vigo it was now 11pm. We arrived back at 1am having to wait for Vueling to located ground crew in Barcelona as most the Vueling planes had already returned for the night and the airport while it is open 24 hours keeps limited people on hand after 12am. The hold in Barcelona was not acceptable being that Barcelona is Vueling's hub. I would fly Vueling again but I will fly them with being sure to take morning flights in case of any delays also keep my trusted Credit Card on hand to dispute carry on charge for not being local.","A320","Couple Leisure","Economy","VGO to BCN","6.0","4.0","4.0","","","3.0","","5.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","LaVon Collins","United States","2013-03-06","I flew direct from Oakland CA to Mexico. The worst part about the entire situation is there is no assigned seating which I was unaware of. I called Southwest (who I booked it through) to get assigned seats and they told me I would have to pay for them. So I did because I wanted our family together. I realized the night before departure that I was the only one with assigned seats so I tried to call SW again and they routed me to Volaris. Their on ground customer service is horrible. Interestingly enough once we got on the plane it wasn't too bad - flight attendants were nice enough etc. I will not fly them again unless I am forced to.","","","Economy","","3.0","3.0","1.0","2.0","2.0","","","3.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","N Camp","United States","2013-03-05","Just took my third return flight to Guadalajara Mexico on Volaris. Our most recent flight was LAS-GDL. Volaris makes no bones about being a low cost carrier but they do provide free cocktails and more than the normal number of snacks. Flight crew is well dressed and very attentive. They have recently revised baggage allowances but do offer fair pricing for additional baggage if you take the option when booking. Our only objection is the manner in which they physically search luggage prior to actual check in at the airport in Guadalajara. It is a tedious and time consuming process.","","","Economy","","9.0","3.0","5.0","3.0","3.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Mistry","United Kingdom","2012-06-18","London Gatwick - Bangkok via HCMC. Plane was Boeing 777. Smooth check-in in London. Our plane had a technical stopover in Paris for 2 hr to pick up more passengers and refuelling. Even with the technical stopover we still arrived 1hr early. Inflight food and drink service was very good. I pre-ordered Asian Vegetarian meal which arrived and was tasty. Seats are a bit hard but ok. Inflight entertainment ok but old and on loop. On arrival in HCMC airport we were guided by ground staff to international departures to catch our flight to Bangkok Thailand. Luggage was transferred automatically. I would use this airline again.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Daniel Winters-McAppion","Australia","2012-06-17","SIN-HAN on A330. Older style but comfortable seats with good pitch. Food tasty staff helpful. IFE disaster and no apologies for its absence. Seemed to be on older aircraft with tatty carpet and missing or broken panels. VN has a way to go to catch up with other Asian carriers but they have good prices.","","","Business Class","","7.0","4.0","4.0","4.0","1.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Mortara","United Kingdom","2012-06-13","I took 2 domestic flights during May both on A321s. Seats are comfortable especially as I was able to secure a seat in the emergency exit row so enjoyed a few inches extra leg room. Both aircraft's clean and well kept. Both flights were on time which was good. However you only get a bottle of water on these flights and the crew did the minimum. On both flights once they had handed out the drinks the crews disappeared until just before landing. I also thought that their attention to ensuring passengers had seat belts on and had stopped using their electronic devices at the time requested was minimal. At least baggage claim at both destinations was prompt but all in all I was not impressed and would avoid them if I went to Vietnam again.","","","Economy","","4.0","4.0","2.0","2.0","0.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Finlay","United Kingdom","2014-05-16","Returned recently from Miami on Boeing 747. Service was exemplary boarding was prompt and seats very comfortable and quite spacious; films up to date varied and good screen quality. The much aligned airline food was perfectly acceptable and quite good. But the best thing about Virgin is the quality of cabin service excellent throughout the flight. The only negative is simply Miami International Airport which is unbelievable but even Virgin cannot resolve their immigration and custom delays and associated chaos.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kay Campbell","United Kingdom","2014-05-12","Flew from Manchester to Orlando in Premium return business. Enjoyed every aspect of the journeys and found the staff to be just wonderful. This was our first trip using Virgin Atlantic and I feel that some of the negative comments are unjustified although all flights are different. We often fly with Aer Lingus and do customs in Dublin so when we had the enormous queue at customs on arrival it was a bit of a shock. There are too many big planes arriving at the same time.","","","Business Class","","10.0","5.0","5.0","4.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Lavery","Australia","2013-08-28","On 6 August 2013 Virgin Australia experienced their second major system malfunction in four weeks. I was flying for work and had two flights cancelled meaning I hung around at the airport about 4 hours eventually having to take a flight the next morning. Being stuck overnight away from home Virgin Australia refused to book me a hotel or give me vouchers for a taxi to get to a place to stay. They told me to my face 'you are not a highly valued customer'. When I asked if I did not matter at all the member of ground staff told me that she didn't know how to explain their policy. The loss of about 6 hours of my time should have been avoidable. The booking system had gone down surely a major airline should have an efficient backup - but no they don't. They really don't seem to care about their customers at all. Avoid if possible.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","H Hagen","Australia","2013-08-28","We have travelled with Virgin domestic extensively but last week chose to travel Brisbane to Auckland. Did not realise that unlike domestic fare structure is different. Saver means just that. 7kg carry-on. No food on the haul across the Tasman. We were offered tea/coffee. We were told there was no food to purchase. My husband is a diabetic and it was fortunate that we had pre-purchased a sandwich at the airport due to delay in embarking. Left home 9am for flight 12.30. Lift-off was late and arrival a little late. 9 hours with just a pre-purchased sandwich between us. To put it bluntly this did not leave a good taste in our mouths. During the previous 3 months we had travelled extensively with Emirates and British Airways and were always fed and watered whether a couple of hours in the air or longer. There was always food to purchase. Come on Virgin - you can do better than that across the Tasman.","","","Economy","","5.0","4.0","5.0","1.0","3.0","","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Edmund Raczkowski ","Andorra","2015-07-24","Sadly this airline struggles to deliver time after time. They own the 'worst ever flying experience' tag after a 12 hour airport delay in Seville a few years back and judging by recent experiences they still have room for improvement. My latest involved a 3 hour delay on a hot Saturday afternoon. It was apparent that the 'delayed departure' time was never credible and sure enough no sooner had we settled in our uncomfortable leg roomed seats a further announcement was made. Sadly a relief crew had to be called in as the current one would have breached their permitted maximum hours of work had they continued. I addressed the issue with the captain and asked why he had not called operations earlier, surely he had realised earlier. Muffled response. I also suggested he chased operations after the relief crew also arrived after 'time'. The 150 odd passengers had to sit around while they finally got their act together. As a token gestutre they offered a cup of still water and a McD hamburger to those desiring same. Until incompetence and sub standard performances of airlines are felt in their bottom lines (ie they have to offer monetary compensation to their loyal customers) I see little changing. Problems will always happen, it is how you deal with them that ultimately separate one provider from another.","","Solo Leisure","Economy","BCN to Manchester","5.0","2.0","3.0","","","4.0","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Robert E Hersman","United States","2015-07-21","Let me join the long list of 'dissatisfied' and I use the term loosely, customers of Vueling. First, my bag was lost, on a 1.5 hour direct flight from Rome to Catania. They said it would take at least 2 days to locate it. No answer to any help line, no tracking system, lost and found at airport open 2 hours in AM and 2 hours in PM. It did turn up, but 4 days without it. Then, our 6pm flight from Catania to Rome was canceled, they put us up in a local hotel, 7 hours after cancellation. Best they could do was fly us to Rome in the AM, then a bus for 10 passengers from Rome to Florence. We arrived Rome 8am, no knowledge of any bus, agents didn't seem to care, finally left Rome airport at 11.30. Avoid Vueling if you have any choice at all.","","FamilyLeisure","Economy","Catania to Florence","1.0","1.0","1.0","","","1.0","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","R Mendoza","Mexico","2013-02-19","MDW-GDL. The crew were always available and glad to assist female pilot was constantly making announcements of weather conditions on our route and reminding us to enjoy the flight. Being a 4 hour trip I was not surprised there was no food but the snacks offered were sufficient I even asked for a second round. The in flight entertainment was fine. Volaris is my airline of choice they always depart on time and usually arrive 10-15 minutes early to whatever the destination is. They constantly have very good promotions on their webpage. I recommend it.","","","Economy","","9.0","5.0","5.0","4.0","4.0","","","5.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","E Nestel","Mexico","2013-02-06","I just flew from MEX to LAS and I was very disappointed with the way Volaris has cramped additional rows of seats into its planes. If you are moderately tall you will suffer through the entire flight. There is absolutely no room for your legs let alone using your laptop. I don't understand who at Volaris made the decision to add these extra seats it used to be one of the most comfortable airlines in Mexico now it is an airline that I would try to avoid whenever possible. In addition and with no apparent real reason they have reduced to 15 the number of kg you can carry on your suitcase. If you exceed the limit they charge you US$8 per additional kg. Volaris has put all of its effort in becoming the most uncomfortable and least friendly airline in Mexico.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","George Mladenov","Australia","2012-06-10","Flew return Sydney-Hanoi via Saigon. Everything was on time and the luggage arrived. There was an army of staff waiting in Saigon to direct the Australians catching the connecting flight to Hanoi. They collected our luggage for us to transport it to the Domestic Terminal and they drove us in a bus even though it was a short walk. I found all meals onboard delicious. The 9 hour flight went by extremely quickly because there were plenty of movie choices. My only disappointment was when I flew VN from Saigon-Bangkok last year they gave us bottles of water for the Sydney flight they were filling up very small cups only.","","","Economy","","9.0","4.0","4.0","5.0","5.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Edward Gaskin","United Kingdom","2012-05-31","Gatwick-HCMC. Departure time brought forward 3 hours what should have been a direct 12.5 hour flight was to become 16.5 hours. Despite checking in 3 hours before departure and being 2 of only 42 Gatwick boarding passengers were told that all seats were taken prior to our arrival and nothing offered with extra legroom. Asked why we were unable to book seats online told system not available as yet - although it appears that those boarding at CDG some 5 hours later were able to. Unable to check-in luggage for internal connections at HCM. Service onboard miserable. Sent my prawns back as they were tepid and received tepid chicken instead. Sent it back. Aperitif arrived after dinner. Video system not working. Refused to eat yet again tepid breakfast and couldn't get off quick enough on final arrival at HCMC. The thought of another 16.5 hour journey is ruining my idea of a relaxed holiday.","","","Economy","","1.0","2.0","2.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","W Cross","United Kingdom","2014-05-12","I travelled premium economy to Las Vegas from Manchester. I had read the reviews and to be honest I was thinking I had made the wrong decision to fly Virgin Atlantic. Did I need to be worried? No. The flight was fantastic. The courteous staff could not have done more for us. The plane was spotless the seat comfortable the entertainment brilliant and the food by airline standards was up to par. The flight was one of the highlights of the trip.","","","Premium Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Martin","United Kingdom","2014-05-12","I have travelled from Edinburgh to London Heathrow and found the flight comfortable and the crew. Very professional. Am travelling to Hong Kong soon so hope the same positive review will apply.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Michael Little","Australia","2013-08-26","Melbourne - Hobart & vv. On the outward journey the E190 operated about 30 mins late and the return B737 operated on time. The departure gate in Melbourne was changed but passengers in the original lounge were not notified until 10 mins before boarding time. Otherwise the flights were smooth. Both seats were comfortable and the crews were pleasant.","","","Economy","","7.0","4.0","4.0","3.0","2.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Sarah Yap","Australia","2013-08-22","Flew from Sydney to Nadi (Fiji). The flight left on time and arrived on time. Cabin crew were excellent tablets were available for added cost and had good choice of TV shows/movies. Seats were comfortable and complimentary head seats were given. In my humble opinion virgin is the preferred choice of airline especially for short international to the pacific and domestic.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Rishad Patell","India","2015-07-21","Flew BCN to LIS on this low cost carrier. Great efficient check in took less than 5 minutes. Boarding was trouble free and we left on time. It is low cost so you had to buy food and drinks. A tad expensive but very nice food on board. Service on this flight was good with nice smiling crew. Great flight. Would use them again.","","Couple Leisure","Economy","BCN to LIS","8.0","3.0","4.0","4.0","","4.0","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Widya Gunawan","Indonesia","2015-07-20","Scheduled departure supposed to be 2.30pm - however they keep delaying the flight without giving the exact time to fly. There's no solutions for the passenger on what supposed we do. No clear explanation from the airlines of what's going on. Only one lady try to answer passenger question one by one, which very uneffective and unprofessional for airlines.  We are tourist in Europe and thought using airplane will be faster way compare to train. Unfortunately, it was the other way around. It's very dissapointing experience using Vueling. We also try to change using other airlines however our luggage has been checked into the Vueling and we unable to take it back. ","","FamilyLeisure","Economy","Rome to Barcelona","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","G Newhouse","United States","2013-02-05","I don't know what has happened to Volaris. Over the last 3 years they have gone from good to horrible. I started to fly LAX to UPN flights recently. The web-site is maddening when booking an international fight. Sometimes it works sometimes it won't or asks you to call customer service. Warning - weigh your bags before you check-in. If you're one pound over you get charged $50USD. The seat pitch is 28 inches or less. Even a 2 hour flight is uncomfortable because the seats recline too far. Each time I flew UPN they gave me the wrong customs forms. Everyone on all flights had to redo their customs documents! It might be a great place to work but they have young employees with poor training.","","","Economy","","5.0","1.0","4.0","3.0","0.0","","","3.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","H Jarvi","United States","2012-11-16","Very good carrier. They offer best connectivity available to/from direct destinations at their Tijuana hub which I fly out most often. TIJ airport underwent a complete terminal renovation and expansion. One has to be careful Immigration services are before Customs when departing so make sure you get the tourist permit before checking in. I had printed my boarding pass online asked if I could check-in at the express counter and I did boarding is very simple: people with online-printed passes board first regardless of any other priority pass or so. Staff very nice overall service is good and they take pride on being very punctual (out of tens of flights I've taken only 1 has been delayed). They have a modern fleet and planes are neat. Entertainment wasn't bad though they keep airing the same shows from 6 months ago. When flying into TIJ always take your passport: both domestic and international arriving passengers go through passport control. Apparently the airport treats everyone as international passengers as I mentioned above both departing or arriving one has to undergo customs and passport control.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","R Ahmad","United Kingdom","2012-05-22","Gatwick to Hanoi and HCM to Gatwick. Also used for internal flights. Booked as direct flights to/from Vietnam but were changed at last minute. We were required to stop and disembark at Frankfurt on way to Hanoi and on the return leg we stopped at CDG for 1.5 hrs. Planes tired and inflight entertainment limited for a long haul flight. No vegetarian meals provided on internal flight - told that these should have been booked in advance but were not made aware of this prior to flight. On return leg requested aisle seat not provided and a baby basket was erected in front of our seats for another passenger without any prior warning or consultation and which trapped us into our seats. Staff could not have been more unhelpful in resolving. Generally found the staff (whether inflight or at check-in) unfriendly and not willing to listen or assist. Would not recommend for international flights.","","","Economy","","2.0","2.0","1.0","2.0","3.0","","","2.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","A Lewis","Australia","2012-05-20","Travelled to UK/Europe with very few complaints. Very first flight delayed 5 hours meaning we missed our connection in Ho Chi Minh but that was because of a typhoon and although it was a little chaotic when we arrived the airline put us up in a lovely hotel and paid all our meals until we left the following night. Yes the seating is a little cramped the meals average the entertainment system a bit hit and miss but all flight staff seem friendly and helpful and the price was great.","","","Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Hay","United Kingdom","2014-05-11","Decided to pay more for an economy return flight to Jamaica as I wanted to fly with Virgin (£200 more than their competitive airline). The last and only time I flew with them was about 10 years ago return flight to New York. Back then the return economy flight cost me £250 the flight had better entertainment and proper games with consoles was offered newspapers and the food and drink served was offered practically non-stop in fact I was given 2 main meals! Also very lucky on the return flight as it was practically empty we were given a glass of champagne! This time got 1 small main meal (and didn't eat the salad as it consisted of one small leaf and lots of dressing that tasted of dish water) afternoon tea consisted of 1 biscuit and tea or coffee steward gave me a look when I asked for 2 drinks and only good thing about the entertainment was the selection of films. I don't know why the stewards seemed stressed when the plane was half full! Also on return flight back staff at the airport had an attitude and didn't even welcome or say hello to me! They insisted I put items from my hand luggage into my suitcase as it was 1 kilo over! All this wonderful service cost me just under £800 for a return ticket! My friend flew with American airlines (via Miami) and basically got the same service and quality food and drinks I had from my original Virgin flight 10 years ago. So in conclusion I will never fly with Virgin again.","","","Economy","","3.0","1.0","1.0","1.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Deighton","United Kingdom","2014-05-11","Just arrived back from Antigua to Gatwick flight SV34. A special mention to the wonderful crew 3 young stewards and a lovely stewardess could not have made our flight any better. They were happy and cheerful and nothing was too much trouble. Food was excellent and the pilot made good time. We have travelled with many airlines but never had such a genuine crew.","","","Economy","","8.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Lacis","Australia","2013-08-21","I recently flew return with Virgin to Denpasar cost was definitely not cut rate but service and their flight offer was very low rate! Not impressed at all no in flight entertainment available for purchase or otherwise-was told they are doing a trial on in-flight entertainment (ie must mean none). Staff were very focused on the few business class passengers but we got stilted dis-interested service. On my return flight which was in the night meal was stodgy beef and not enough water offered-saw crew busy dosing with eye masks on. Will never willingly fly Virgin again!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","John Kirkbride","Australia","2013-08-14","Sydney to Perth and onto Phuket via business class. Plane and flight to Perth was very good food and service excellent and seat very good. From Perth to Phuket may as well have gone with an upgraded economy seat on Air Asia and saved money. Seats are small no business area just a rod across the seats. Service ok food average. Return was the same with exception that the flight was cancelled with little notice and no help whatsoever to find accommodation or rebook anything. On the way home small plane to Perth then big one so Sydney 9 passengers and ran out of entrees no inflight TV screens worked in business class. Overall wasted money in this class.","","","Business Class","","3.0","3.0","4.0","3.0","2.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Juliet Krassenstein","United States","2015-07-20","Bought a ticket on Iberia that was supposed to be operated by Vueling. Vueling brought in a smaller plane and said there weren't enough seats but the ticket would work on a flight 4 days later! Resulted in a missed trip to Stockholm and non-refundable flight from Stockholm to another city. Even though ticket was bought from Iberia, Iberia refused to allow use on an Iberia flight, even though there were several flights to Stockholm that day. Vueling had non-existent customer service. Was an economy fare but not discounted. Would never fly them again.","","Solo Leisure","Economy","Barcelona to Stockholm","1.0","1.0","1.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Pham ","Poland","2015-07-20","Terrible experience with the service during boarding at Fiumicino airport. Flight was delayed more than 5 hours. Service at airport was disorganised and very slow. No point in doing online check in before because I had to stand in a queue for 2 hours to drop my luggage. For hundreds of travellers only 3-4 check in desk open. When it came to my turn suddenly they allowed people from the same flight to over take the queue because the flight was soon. I came to airport 5 pm when flight was scheduled at 7.25 pm and delayed to 0.25. Finally took off at 1 am! ","A320-200","Solo Leisure","Economy","Rome to Barcelona","1.0","2.0","4.0","","","2.0","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","A Valdivia","United States","2012-08-30","Had to take an unplanned flight with 30 family members to ZAC (Zacatecas) from TIJ (Tijuana). Tijuana International Airport is very nice. Security is pretty stringent. They have a couple of check points with army officers. Check in was not the best but we made it on the plane on time. The plane was an A320. Clean. On- board staff nice. They handed out alcohol soda water and chips. The flight was smooth and arrived at ZAC on time. Check in on the return flight from ZAC to TIJ was not good. They apparently sell some sort of fast pass check in which delayed those that did not want to pay for that service by about an hour as they got first priority. We made it on a packed plane. Flight crew was great. Arrived on time. I would fly them again. They are very reasonably priced and offer great service.","","","Economy","","9.0","","","","","","","4.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","Tim Wells","Germany","2012-06-17","MEX to CUN. The behaviour of Volaris staff especially was the most disgusting I have experienced from any airline staff anywhere in the world. They deliberately placed me on the Volaris flight knowing full well the situation and consequences of that action. They knew full well I would miss my onward flight and that no arrangements were made for my onward journey. I was just passed on by them to Cancun despite their assurances and despite them knowing the consequences.","","","Economy","","","","","","","","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Filip Maciagowski","Poland","2012-05-18","Very good price! (254 USD for 4 flights on route Oakland-Mexico City-Cancun). Very nice new planes. They offer free luggage snacks drinks and alcohol. Very nice helpful cabin crew. One minus - they cancelled one of my flights and changed it for another one (without my approval) and then didn't inform me about it.","","","Economy","","9.0","","","","","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Gavin Slater","United Kingdom","2012-05-16","BKK-SGN-BKK Business. This was a short flight but a reasonably pleasant one. Service was good form crew. On short flights hot meals were served with drinks and refills. There was no need for entertainment so did not pay attention. Planes were A321 - fairly new and clean. No problems on either flights. Lounge at Bangkok was Louis Tavern (a CIP lounge) and fairly basic and VN airlines (Skyteam) lounge at SGN which is bigger and better equipped. All in all good flights.","","","Business Class","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","N Tristram","United Kingdom","2012-05-14","Flew from Gatwick to HCM. The whole plane was very scruffy the food and entertainment out was ok though only Asian breakfast available and the staff were on the whole pretty good however on the flight home the entertainment system didn't work the food was poor and if possible the plane was even scruffier than the one we flew out in. On the whole until the upgrade their fleet I would not fly with them again. Even if it means having a two stop flight it would still be more desirable than flying with VA.","","","Economy","","3.0","2.0","3.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","F McNamara","United Kingdom","2014-05-10","Travelled from Shanghai to Heathrow following an excellent first leg also in Premium Economy from Auckland on Air New Zealand. The Virgin experience was very disappointing by comparison. The plane was old and shabby (I saw one passenger trying to mend the tray compartment cover on his seat it having fallen off) and the toilet in Premium Economy was out of order. The seat was cramped especially when the seat in front was reclined making it no easier to get out of the seat than if it were in Economy class even though I am a small person. The flight attendants especially one were flustered unfriendly surly and unhelpful - when I pointed out that my headphones were not working I was made to feel as if I were being a nuisance by requesting a working set and there was certainly no apology. In over 40 years of flying this was my first time with Virgin and I shall not be repeating the experience. I especially resent the extra paid for Premium Economy on this journey.","","","Premium Economy","","1.0","1.0","1.0","3.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Walker","United Kingdom","2014-05-08","Despite the flashy adverts Virgin is lacking in many areas. Our flight to DXB was in the B747 and what a disappointment. The entire aircraft was outdated cramped and opposite to the adverts. Entertainment was just ok hardly anything special. The meals are good and staff are friendly but that is as far as it goes. On the other hand the A340 aircraft (our return flight) was fairly new and much more upgraded but the seating was still small and cramped with little extras to justify the price apart from being a direct flight.","","","Economy","","4.0","3.0","5.0","5.0","3.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2013-08-14","MEL-BNE-MEL. Both flights on 737 aircraft which were clean and well presented. MEL-BNE delayed slightly due late arrival of aircraft from Brisbane but they turned it around very quickly and we left around 20 mins late. Was assigned seat 3A with plenty of leg-room. Was on a felxi-fare so was offered a sandwich and water. For return flight used one of my upgrades as was assigned seat 1A. Service was outstanding with excellent food and seating. Cabin crew were on the ball for the whole flight. 2 areas which do need addressing. The Virgin lounge in Brisbane was full to overflowing but the dress standards of some of the people leave a lot to be desired. At times I felt I was in a portable building at a building site!! And the silly earpieces which are provided with the Samsung tablet are virtually useless they need better earpieces of noise-cancelling headsets. Next time I will bring my own. Overall a great couple of flights.","","","Business Class","","10.0","5.0","5.0","5.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Raymond D'Lima","Australia","2013-08-13","Sydney to Los Angeles on 22nd July 2013 with my wife and 10 year old son who has Downs Syndrome. We were seated in seats 43 AB and C. The check in procedure was fantastic and the flight left on time. We were served a round of refreshments and soon after that dinner. The two choices were both tasty and filling. We asked for a child's meal for my son and even though we had not pre-ordered it were given one. While it didn't look very appetizing (and my son is very fussy) he ate it all without complaint. The in-flight entertainment was fantastic and kept us all occupied. The seats were adequate and we were content. Despite our itinerary showing only dinner served on the flight we were served snacks (chicken/egg wraps) midway through the trip and they were delicious. The snack bar was well stocked with soft drinks and chips for those wishing for a nibble en route. 2 hours before landing we were served with breakfast which was again tasty and filling. The cabin crew were extremely helpful all the way through and helped make the flight a real pleasure. The flight arrived early and we were totally satisfied with our experience. Will always choose Virgin Australia for our future flights.","","","Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Max Blanck","Italy","2015-07-19","The flight had over 3 hours of delay. As the plane operated out of FCO the delay was in part justified by the mess FCO is currently in due to the fire damage sustained in early May. However we received very little information on what was going on. The cabin crew were superficial and the fairly old plane (2006) was extremely dirty (I found a boarding pass dated the week before in the seat pocked together with a collection of old smarties, crisps and the like). Legroom is ridiculous.","A320","Couple Leisure","Economy","PMI to FCO","5.0","1.0","2.0","","","1.0","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Catherine Fleming","United Kingdom","2015-07-18","London to Rome for a long weekend, what could be nicer? A 2 hour and 20 minute flight, sounds reasonable? Not with Vueling. The the stewards took a trolley down the plane past us - you've never seen a trolley move so fast. Then it shot past us going the following way - we imagined to replenish. The cabin crew shut the curtains at the front and that was it. They spent the rest of the flight chatting with each other. We were thirsty, hungry and cross by the time we landed. Then we waited for our luggage, and waited and waited. Nearly 2 hours after we landed it finally started to appear. In the meantime, there had been no one out explaining what had happened. Appalling customer service.","Airbus A320 ","FamilyLeisure","Economy","London Gatwick to Rome","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","Jose Alves","United States","2012-05-10","Good pricing structure especially when ticket is purchased during their frequent promotions. Service overall is good especially onboard. Ground personnel leaves a lot to be desired especially at boarding when all announcements are made without the aid of a loud speaker and in Spanish only. There is no respect for anyone needing special assistance with prior boarding. Boarding is divided into 2 groups electronic check-in and boarding passes. Additionally depending on the airport higher numbers may be boarded through the rear of the aircraft through a different gate. More attention needs to be given by the gate crew to the client. Be aware that your carry on luggage may be taken from you and checked in without any rime or reason. Airplanes are clean and onboard simple and efficient. Seating is extremely tight. Don't bother opening the tray on the seat back. Their on time departure and arrival is very good. Volaris can be a good experience as long as travel is aware of the pitfalls.","","","Economy","","9.0","","","","","","","4.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","Christina Wickman","United States","2012-04-13","La Paz to Tijuana. They took our carry-ons at the door in La Paz telling us overhead bins were full and offered to check our bags into the hold. We boarded believing our carry-on bags were safe. However when we arrived in TJ our carry-on bags were not on the carousel. Volaris luggage office advised that our carry-ons were overweight and were still in La Paz. We would have to pay $1650 pesos for them to be sent to TJ. When we contacted Volaris the following day the best offered was to ""reduce the fee to $1100.00 pesos and send carry-ons to San Diego International."" We evaluated our options and concluded that we were going to have to pay the extortion demand. We strongly suggest you do not allow them to check-in your carry-ons.","","","Economy","","","","","","","","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","G Kohen","United States","2012-03-07","Tijuana to Guadalajara. TJ airport new and spotless. Check-in crew very friendly plane new and very comfortable. Offered two drinks rounds and snack services on a 2.5 hr flight. Crew friendly. Look forward to flying them again.","","","Economy","","10.0","","","","","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Allan Fitz","United Kingdom","2012-05-07","Flew Gatwick to Hanoi in Deluxe Economy. Possibly the worst quality aircraft I have ever been on. Tatty seats with the covering on the arms falling off dirty and uncomfortable no padding left in the seat cushion and for 11 hours it was uncomfortable. To create a deluxe economy class they have simply removed one row of seats from the economy cabin to give a greater seat pitch no extra width or any other perks whatsoever. Flight attendants were okay food average and inflight entertainment worked. Overall for the extra we paid not worth the money. I would rather fly via Bangkok on a quality premium economy than waste my money with VA again.","","","Premium Economy","","3.0","1.0","4.0","3.0","3.0","","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Farouk Mogheth","Thailand","2012-04-25","Bangkok-Hanoi-Seoul-HCMC-Bangkok. Flights from and to Vietnam operated by A321. Check-in was fast onboard was clean new with generous leg room. Food was nice with one drink round. Staff were helpful some robotic but not rude. Flight to Korea on a wide-body A330 new nice interiors very comfortable seats and AVOD with a good selection of films. Same food as on short flight. Return flight however was on B777 with old interior very cramped uncomfortable hard seat and leg room smaller than A320s - all head rests were not functional. Food was good and crew of a good standard. Overall the experience including transit was acceptable. All flights on time.","","","Economy","","7.0","4.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Henson","United Kingdom","2014-05-06","Flew San Francisco to London Heathrow in May 2014. I had checked in online however whilst the bag drop queue was short it was very slow moving. Boarding not particularly organised but a fairly warm welcome on boarding. No magazines or newspapers available on boarding. Main meal was really poor - crew accidentally forgot to give us a menu our preferred food option was not available portion size was very small and the food was low quality. I would happily have paid extra for more/better quality food. I would strongly recommend eating before boarding (as we had). Reasonable drinks selection. Decent range of inflight entertainment but handheld control had one broken button which made it very difficult to select options. Overhead locker space limited due to failure to enforce baggage rules (very large trolley cases allowed on board). Amenity kit blanket and pillow all provided and all decent quality for an economy cabin. I managed to sleep for several hours. Overall the experience was passable as I had booked on a virgin miles discount offer - however I would have been disappointed (even for economy) if I had paid full price for this booking. I travel long haul several times a year and as others have commented; Virgin has a poor economy cabin compared to other transatlantic and other carriers.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Norman","United Kingdom","2014-04-29","Travelled Gatwick to Montego Bay on a 747. Very disappointed with the quality of the premium economy cabin. The plane was clearly passed its 'sell by' date. It looked tired and old with an entertainment system that was difficult to see. On the outward leg the magazine rack was broken and although an engineer tried to solve the problem it was not usable and flapped about throughout the flight. On the return journey the arm rest containing the table was broken and separated from the chair. The stewardess was unable to get help and in the end used sticky tape to hold the arm rest in place. She was going to take the arm rest away and replace with a towel but our comments about basic safety and the need to make it safe led to the makeshift solution. Then there is the food which is probably the worst I have had flying premium economy. Is this a case of an airline flying a route with little competition and therefore setting the lowest possible tolerable standard? An old tired plane with average and below average service.","","","Premium Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Carol Halliwell","United Kingdom","2014-04-27","I had my first Virgin flight from Shanghai to Heathrow on April 18th. I will not be flying Virgin again. The food was poor frozen salad and frozen bread rolls. The inflight entertainment was limited plane very hot despite asking for heating to adjusted service poor. Compared to 2 flights on Air New Zealand (good food warm bread attentive service and a great range of entertainment) this was a very disappointing experience.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Golding","Australia","2013-08-11","Melbourne-Bali. Melbourne - departure lounge in some kind of garage at end of airport down 2 floors doors open straight onto tarmac. freezing cold windy room then buses to plane. In Bali similar everyone milling around on tarmac unsupervised with small children everywhere no footpath signage trucks moving around whilst we all waiting for bus to plane. No inflight entertainment. I didn't mind but the number of kids on board could have really used it. No online check-in available so couldn't choose seats return flight meant crammed down back amongst the screaming children on a night flight amongst the long queue of people trying to use the bathrooms Crowded flight - small plane with only one central aisle not enough staff. Drinks service took over 2 hours in the aisle. Over 2 hours to get a water. Seats barely reclined and no footrests. Small food a veg pasta was drowned in thick creamy sauce. A veg curry was very tasteless. The last security check at Bali meant that a bottle of water could not be purchased in the airport as no shops past last security so the really long waits to get a (small) cup of water made the flight even more uncomfortable. Staff seemed pressured. For the prices you get basic cut price services.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Black","Australia","2013-08-06","Sydney-Perth Saturday afternoon service. Unfortunately the weekend flights use the older aircraft and not the new Airbus A330s with lie flat seats. Cabin manager is assigned to business class only (4 passengers) and was attentive upon boarding hanging my jacket and offering beverages with a choice of water or a mocktail there was no champagne or sparkling to be seen. After take off we were offered beverages and our meal orders were taken. The samsung in flight entertainment systems were handed out however after looking through the selection I instantly regretted not bringing my own laptop as the selection for a 5hr flight was extremely poor. The 3 course meal was delicious and service was good for most of the flight however I had to wait for the bathroom twice the first time as several economy passengers were using the designated business class bathroom and the second time as 4 members of the crew were talking in the front of the cabin blocking the way. After waiting 15 minutes for them to disburse I stepped through the curtain only to be told that I couldn't be up there and to return to my seat. A few minutes later I was approached by the cabin manager to explain that the first officer was coming out of the cockpit and that is why I was told to return to my seat. I wasn't happy with how they handled the situation. The amenities kit was good however it was not handed out until half way through the flight. Overall it was a pretty disappointing the best part of the trip was the priority baggage.","","","Business Class","","5.0","4.0","3.0","4.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Leo Berechree","Australia","2013-07-31","Travelled MEL to Bali recently wife and myself separated by aisle both ways even though spare seats together - nobody cared less. No entertainment of any sort not even music. Coming home small meal and drink of water not one more cold or hot drink offered for the remainder of the flight. Saw one cabin attendant during the next 4.5 hours except up in business class two were asleep laying down at rear of the aircraft. The worst flying experience in 30 years.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","K Turner","United Kingdom","2015-07-18","Thought the leg room between seats was the tightest I've experienced which made it a very uncomfortable flight. What didn't help was the fact that I was made to put my backpack under the seat in front of me as the overhead lockers were full of people who had put their large cases there instead of in the baggage hold. It was my first time flying with them and definitely my last.","","Couple Leisure","Economy","Gatwick to Bilbao","1.0","1.0","1.0","","","1.0","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Jenny Maxim","United Kingdom","2015-07-16","Very poor service. The flight number and destination never came on the screen, it stated it was going to Venice which caused a lot of confusion. Someone in the seat next to me had had their seat double booked etc. The flight was delayed by nearly an hour but the cabin address system was too poor quality to hear any explanation or reason. The flight was nearly 2 hours but they ran out of time serving the food and drinks from the trolley which meant over 2 hours unable to buy even a bottle of water. The seats were cramped, the flight too hot and they played loud music right up to and during take off. Not a relaxing experience and I am not looking forward to my return journey.","","Business","Economy","Gatwick to Barcelona","1.0","1.0","1.0","1.0","1.0","2.0","","1.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","P White","United States","2011-11-17","TIJ-MEX-GDL-TIJ roundtrip. Volaris gives you 72 hours ahead of the flight for on-line check-in and boarding pass a great advantage. For some reason they've changed the seats on their planes from TIJ-MEX there was no leg room at all and the seats did not recline (they weren't broken they simply had no recline button). The most uncomfortable flight I have ever been on. A real change from the Volaris of a year ago which was always comfortable if not fancy. The same coming back (MEX-GDL-TIJ) passengers are wedged in making a 3 hour flight feel endless. Good price but if you're over five feet six inches tall do not fly Volaris!","","","Economy","","3.0","","","","","","","4.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","G Pierce","United States","2010-01-14","TIJ-OAX round trip. Check in at Tijuana airport was a nightmare both securing the tourist visa and airline check-in. Volaris had only 1 line for each of 5 outbound flights each station manned by only 1 agent. The agent handling check in for Oaxaca was so slow we nearly missed the flight. The plane was clean and comfortable the pilots and crew efficient friendly very professional and bi-lingual. Return flight was smooth from check-in to landing. Both flights departed and arrived on-time. Beverage service and packaged Mexican snacks were only food options. All baggage for our group of 6 arrived at both destinations with no damage.","","","Economy","","8.0","","","","","","","4.0","1"
"volaris","/airline-reviews/volaris","Volaris customer review","C Pratt","United States","2009-09-02","TIJ-MLM using the Volaris Shuttle Service from downtown San Diego. All Volaris staff were friendly and helpful. The aircraft was new with comfortable leather seats and just enough room for taller passengers. Staff served free drinks (even alcohol!) and a selection of chips - much better service than you'd expect given the price you paid for the flights. No delays on either inbound or outbound flight.","","","Economy","","9.0","","","","","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","K Smith","Australia","2012-04-24","Domestic flights are great - I have flown them for the past 3 years usually doing at least 3-4 flights each year and both in Economy and Business Class - flights always on time and the staff were helpful and courteous.","","","Business Class","","8.0","5.0","5.0","5.0","4.0","","","5.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","B Sakhawoth","Australia","2012-04-22","Melbourne to Ho Chi Minh. Flight took off late by the time meals were served there were no options left however later they brought us a meal not sure how and why that was not available earlier. Inflight entertainment was not working. Ho Chi Minh to Hong Kong flight was ok. Return to Melbourne from Hong Kong via Ho Chi Minh we were the third to check-in. When I asked if our seats were together we were just brushed away. We boarded only to find out we had the very last seats facing the toilets. After take-off everyone's meals are served and we are the last once again. The senior flight attendant apologised and got us business class meals. Our final leg was Ho Chi Minh to Melbourne. Boarded to realise my husband and myself were separated for the trip. The young man sitting next to my husband offered to swap with me. We would rather pay the extra and travel another airline next time.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Gutenstein","United Kingdom","2014-04-27","Travelled from Manchester to San Francisco on the way to New Zealand to visit my son. I decided to splash out with premium economy not worth it at all! Food was absolutely terrible - and I had to ask for a wine re-fill. Staff very slow and not too bothered. Not at all what I expected. My husband travelled Economy and had a whole row of seats to himself it seems that the most crowded part of the plane was Premium Economy. Not at all worth the extra money. On the return trip - Shanghai to Manchester the journey was very much the same though more crowded. Never Again.","","","Premium Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Daniel Jack","United Kingdom","2014-04-27","Have flown with Virgin Atlantic for the last 3 years from GLA-MCO-GLA in the Premium Economy cabins. 1st year was on a a Boeing 747-400 in the old cabin design. We were in the upper deck and the flight was absolutely fantastic. The last 2 years we flew on the Airbus A300-300 and again the service was second to none! I have nothing but praise for Virgin Atlantic. Every bit of their service is fantastic. My fiancee and I have also flown numerous occasions to the Middle East and New York with Virgin Atlantic and again cannot fault the experience. So much so we are due to fly to the USA again with Virgin Atlantic in May 2014 to Grenada in December 2014 USA next spring (2015) and we will be booking again for New York in December 2015.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Peacock","United Kingdom","2014-04-24","I recently returned from a trip to Barbados with Virgin Atlantic and I can say I will certainly use them again. I booked premium economy both ways and was more than happy with the whole experience. Checking in at Gatwick with dedicated desk for premium meant we were straight through no problem. On board upstairs in jumbo given glass of bubbly as I took my seat loads of room to stow stuff and good inflight DVDs food not bad either. Returning was also excellent had the front 2 seats upstairs again couple drinks before dinner and slept for a while. Overall a good experience with Virgin and I would recommend premium economy no problem.","","","Premium Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Morris","Qatar","2013-07-28","MEL-PER in business Class - my first time on Virgin and not my last an exceptional flight. With just five in Business Class we were treated like royalty on this plane that was literally a month old. The staff were well trained friendly and very engaged. The Luke Mangan menu was just divine and the FA's had extensive knowledge of food and wine pairings. Nice little touches like a well stocked amenity kit noise cancelling headphones comfortable and well designed seats and an extensive wine list made me not want to get off the flight. The IFE had a good selection of international and Australian films and TV. One of my best in flight experiences.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Simon Gilmore","New Zealand","2013-07-22","My wife and I have just flown to Apia and back on VA operating for Virgin Samoa. Both aircraft's were older Boeing 737-800 in fine order. Cabin and toilets excellent and friendly flight attendants. Good inflight magazine and portable video/music players were available with a small selection of movies and music. Flights left on time. Meal both ways was a beef wrap. For a four hour flight these were good flights.","","","Economy","","10.0","4.0","5.0","2.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Chris Collins","United Kingdom","2013-07-21","Flew SYD to Brisbane and back. Both flights very good. Modern clean aircraft with professional crews. On way back from BNE I arrived at airport 2 hours before my flight and at check in was asked if I wished to move to an earlier flight. Nice touch.","","","Economy","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Eriq Talyk","Norway","2015-07-15","Sitting here right now, the flight is already 2 hours delayed, its been techno and rave in the speakers since we boarded, which is great when everyone is trying to find your reserved seat which is already occupied, and after an hour here, still no info to why we still on the ground. At least drinks and food is being handed out before we even take off, so its going to be an intresting lift-off. The whole plane smells. I'm happy I dont have any connecting flights from Barcelona.","A320-200","Couple Leisure","Economy","Oslo to Barcelona","1.0","1.0","1.0","1.0","1.0","1.0","1.0","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Buchanan","United Kingdom","2015-07-14","The online booking went fine,  on the completion I was informed I'd receive 2 emails. I received 1 with a booking reference only. This was the first time I'd not been able to physically download a ticket with my booking or check in online - which worried me. I gave the benefit of the doubt and waited until closer to the flight to see if the second email arrived. It didn't. At this point I thought if I set an account up online I may be able to view the ticket online and print it. I filled in the details online, was sent an email with a link in to complete the set up. Clicking the link did nothing. So, I revisited the site and attempted to use the details I had just used to log in. An error message something along the lines of 'account has not been recognised' was my reply. So, I attempted to sign up again. 'These details already have an active account' was my reply... So, I tried resetting my password, which I immediately got sent through to my email I'd registered. I then tried to log in again, 'the details you entered are not correct'. After a few attempts at this, I gave up. I tried calling the telephone number from the website, a premium rate number. After ringing 3 times and being hung up on by the automated service after 2 minutes I gave up. I sent a message through the ask a question link on the site. Within 24 hours I received an answer saying 'We're very busy currently and it may take longer than usual to get a reply' That was over 2 weeks ago now. I've flown there had a holiday and flown back since. We went to the airport not knowing if just the booking reference would be enough to get on board. Luckily, it was. The day we came home we arrived with more than ample time before the flight to get checked in etc. Upon arrival we were met with large queues, considering the majority of the check in gates are for them it amazed me, especially at a time when usually online booking can be done with other airlines so easily. The airport has an online check in set up inside so I thought I'd do this to dodge the queues. 2 terminals were switched off with some sort of fault. the third was on, I logged my details the flight details came up all was running smoothly and then, it crashed. After 70 minutes of waiting in line, we were told that our flight had a separate checking in gate around the other side of the main checking in gates and that the agent couldn't check us in. Nowhere had it been made clear that this would be the case. No notes on booking reference forms, no tickets (obviously by this point) nothing - after finding the desk that was relevant to us we then waited a further 30 minutes to get to the front of this queue. The checking in lady sadly had issues with her printer which delayed us further. By the time we got through security passport control and found the gate our flight was going from, we had a few minutes to quickly find a few presents from duty free but couldn't grab a bite to eat as we had planned.","A320","Couple Leisure","Economy","Birmingham to Barcelona","2.0","2.0","2.0","3.0","","1.0","","2.0","0"
"volaris","/airline-reviews/volaris","Volaris customer review","B Hübbe","Mexico","2007-11-09","PBC-CUN on a so called LC-carrier. A319 to Cancun we left on time no queue at check-in excellent service with drinks but only chips. Return again on time and the A319 was 2 weeks old. Helpful FA and good security feeling.","","","Economy","","9.0","","","","","","","4.0","1"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","A Panguin","Singapore","2012-04-21","Hanoi to Singapore. Departure delayed. Economy was full so some were upgraded to business. Food was passable IFE consisted of documentaries. The only English language newspaper was Vietnam news. The seat had the old-fashion DC-out power socket but the steward said that there was no power at the seat. I had flown VN a few years ago and it was fine. I would say a notch down from SQ. This time I would say it is several notches down.","","","Business Class","","4.0","4.0","4.0","3.0","0.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","D Wilson","United Kingdom","2012-04-21","Although checking in 3 hours before take-off only the last row was available with an aisle seat. I eventually got a window seat. There was only a single choice for dinner - pork- by the time I was served. At breakfast the trolley passed by me I had to ask if I would be getting breakfast. There was chewing gum residue on the video monitor next to me. The monitors are tiny and the foil had worn out on the ""buttons"" on mine. The pitch is very tight but the staff at least got passengers to put the seats upright during meals or eating would have been impossible. Very limited film selection was the same on flights in both directions.","","","Economy","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Smith","New Zealand","2014-04-24","By far one of the worst flights I've had. Flew PVG-LHR on one of the A340-600 in 60K (G-VWEB). I'm 5"" 8' so not the largest person in the world and yet my knees were being poked the entire flight by the pocket from the seat in front of me. Padding on the seat was pretty much non-existent resulting in a rather numb behind after a short time into the flight. Also it's worth noting that it seems seats in A and K mostly have something under them for the in-flight entertainment system. This meant I had even less space to stretch if needed due to that being under the seat in front of me. The headrest was incapable of keeping the position of the wings that are on it collapsing the second you put your head against it. If the person in the seat in front puts their seat back it makes the experience even more claustrophobic - not to mention making it hard to use the screen for the in-flight entertainment. Not that that matters as the screen quality is so bad you won't want to use it anyway. Then there is the food - it's tasteless overcooked and there's not a lot of quantity to it. At least they came around at reasonable times with it and offered drinks fairly often during the flight. Also the lack of any form of power is annoying not even a USB port for plugging a phone/tablet into.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Kennedy","Australia","2014-04-21","Just flown SYD-HKG-LHR and LHR-HKG-SYD in Upper Class. Flat bed most uncomfortable with little to no help in preparing the bed for attempted sleep. Majority of staff extremely bored unhelpful and one just simply rude. Planes were old worn in-flight entertainment minuscule airport lounges were dirty and do not look like those advertised on the internet. $7.000 return for what was slightly very slightly above economy standard was disappointing and will never be repeated. Giving one out of five in ratings but should really be nil.","","","Business Class","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Cleary","Australia","2013-07-17","Plane and Crew acceptable - however I was delayed by 5 hours in leaving on a 2 hour trip - even though there were 4 flights ahead which I could of been moved to. These people put the already booked plane to the end of the queue! Absolutely frustrating and I would not recommend this service.","","","Economy","","4.0","1.0","4.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","V Naidoo","Australia","2013-07-15","SYD to AUH (VA 29) 13 June 2013. Mixed feelings about this flight - while the food and IFE was excellent the service from the flight attendants was horrible to say the least. On a number of occasions they would shout at customers and other times not respond to requests (like a glass of water). Virgin Australia seriously needs to manage their staff better because they are sure to lose a lot of passengers if they continue at this rate.","","","Economy","","4.0","4.0","1.0","5.0","5.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Karen Sherlock","United Kingdom","2015-07-14","I was one of the passengers thrown off the Vueling flight on July 10th from Florence to Gatwick. We were selected by Vueling and assured by staff boarding the plane that we would be getting on a another plane and that we would get home ""tonight"". We had to pick up our bags and go back upstairs to wait with the other passengers who had been denied check in. When I arrived upstairs to re-check in chaos ensued where there was no plane to help out nearly 50 passengers who were stranded in Florence and no available flights out. In the end I had to fight with 6 other passengers to get a bus to Bologna, a flight to Barcelona and spend the night in the airport, to get a flight back to Gatwick on Saturday morning. Whilst food was on offer it was too late everywhere to get a proper meal, and no time. Hotels were similarly not an option. This was my return holiday flight that actually left me in a more exhausted state than I went to Italy. I should say that I travelled with Vueling once before about 10 years ago, Barcelona to Brussels for work. They lost my suitcase and it was never found again. This was my second experience with them, there will not be a third. The only reason I gave them a second chance is becuase I normally fly BA and I had hoped that they would have improved their standards. ","","Solo Leisure","Economy","Florence to London","1.0","1.0","1.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Laura Jenkins","Australia","2015-07-13","Flight delayed 4 hours. No Vueling representative present at airport to explain why. Was also put on 'Standby' as they overbook each flight by 10% and as we were last to check in they moved us to a later flight as our original flight was full.","","Solo Leisure","Economy","Split to Barcelona","1.0","2.0","3.0","4.0","","3.0","","1.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","P Stanley","United Kingdom","2012-04-17","SGN-SIN. Aircraft not very clean and no attention paid to safety - people using mobiles whilst aircraft was moving and bags stowed in front of seats. Unable to deplane at Singapore for 30 minutes. Return to SGN - aircraft parked remotely and passengers bussed to terminal despite half the stands being empty. Not impressed.","","","Economy","","4.0","3.0","3.0","2.0","0.0","","","3.0","0"
"vietnam-airlines","/airline-reviews/vietnam-airlines","Vietnam Airlines customer review","Paul Whitehouse","Australia","2012-04-15","Had 4 flights with my wife and 2 children - was only seated with my family on 1 flight! Staff appeared helpful but could not re-arrange seats - 1 long flight was easily re-arranged when onboard. Entertainment was either not operating or the sound was not audible. Last overnight flight back to Sydney from Saigon had a crying baby - staff were nowhere to be seen until the child stopped crying.","","","Premium Economy","","3.0","3.0","3.0","4.0","2.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Fallon Katie","United Kingdom","2014-04-21","We flew Gatwick to Barbados on the 747 and the seats were so comfortable I said to my husband it really wouldn't be worth the money to upgrade to Premium. On the return we flew on the Airbus A330 and it was a completely different experience. I've never been so uncomfortable on a plane in my life. The seats were hard and the head rests had nothing to support your head when you wanted to sleep (unlike the 747). Even my 7 year old daughter who usually sleeps really well on flights didn't sleep at all. I've had more comfortable experiences on Thomas Cook and that's saying something! I feel like Virgin need to up their game as we've flown Emirates a few times and they are far more superior with much better aircraft like the A380. In future I would rather change my destination if it means flying on the A330.","","","Economy","","5.0","3.0","4.0","1.0","3.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Lester","United States","2014-04-19","LHR to JFK VS9 as return leg of review of April 4th. Completely different experience an excellent flight. Sat in nose section of 747 very comfortable and spacious - this older seat version is far more sensible and comfortable than the new one I disliked so much in my previous review. FA's and service were excellent the food was very good - not something often heard here but it was great on this flight. I do hope that the airlines read these reviews and take note the seat is the all important thing to the client the old one works and the new one does not in it's current form - it looks cool but needs to be stretched out and given more shoulder space and armrest please!","","","Business Class","","10.0","4.0","5.0","5.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Voss","Australia","2013-07-14","Flew Sydney to Denpasar July 1. After flying Jetstar last time we found Virgin far superior. Particularly appreciated the free meal and free alcohol which is new policy. Being 737 did mean only toilets at the rear of plane which meant you had to pick your times. The crew were polite and helpful. Can't comment on inflight entertainment because we took our own and didn't notice any other. Would definitely fly Virgin again.","","","Economy","","9.0","4.0","4.0","5.0","1.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Walker","Australia","2013-07-08","Flight from Sydney to Melbourne which had been booked for months cancelled on the day of the flight. Passenger put on another flight one and a half hours later which arrived in Melbourne at 11.05pm causing much inconvenience.","","","Economy","","5.0","3.0","2.0","2.0","2.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Kim Buhrman","United States","2015-07-12","Flight went very smoothly. No issues with check-in and flight departed and arrived on schedule, along with our luggage. Check-in staff and flight attendants were friendly. I expected a no-frills flight. Only complaint was that the departure time was changed at some point after booking without notification from 6.30 am to 5.30 am and I did not discover until I went to print our boarding passes a few weeks before the trip. But, still worth it considering the low-cost 60 euro/ticket cost for the non-stop flight, which included assigned seating and 1 check-in bag. I'd fly with Vueling again.","","FamilyLeisure","Economy","FCO to HER","8.0","4.0","4.0","","","5.0","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","H Stevens","United Kingdom","2014-04-19","Flew out of LHR to Newark day flight Sun 6th April. Used the Clubhouse - good but not easy to find 5 seats all together for our family group. Good service and very quick through Heathrow! Nice flight with great staff in Upper Class. Teenagers loved the films etc. Way back was a different story on 19.30 flight on Thurs 10th Apr. Still very good in the Clubhouse at Newark (advised us to order food early if we wanted a meal which we did as travelling overnight so wanted to eat early then sleep on plane). Staff on plane not as helpful as outbound. We arrived to find our overhead lockers full of other passengers' stuff - not much help from staff to get this sorted and our 5 lots of hand luggage stowed. Main complaint is that FA would not give me any breakfast despite filling in form night before and despite asking her to be woken up. Even though this was an hour before landing apparently 'Supervisor' had said no more food to be served. Supervisor then turned up with one croissant! I stupidly paid full price for that seat (as needed the flexibility for business) but felt completely let down by the service on that flight. Virgin - your staff are letting you down! Back to BA for us if you can't even give us breakfast sorry.","","","Business Class","","4.0","3.0","1.0","1.0","5.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Mike","United Kingdom","2014-04-19","Flew 7/4/14 returned 17/4/14 LGW-LAS-LGW. A party of 7 (5 adults 1 child 1 infant) flew and managed to get economy seats in the upper deck. What an experience. To sum the experience up when I'm flying Virgin again I am reserving upper deck immediately. From flying this route before the upper deck appeared to have more leg room which was an added bonus. You feel like your on your own private jet with limited number of persons upstairs. The staff have. Personal touch with you and cannot help you enough. Because of the shape of the aircraft you also have a side storage area under the window which was an added bonus with enough room for an infant to stand and play with his toys on the storage. On the flight back the infant had a touch of a cold and was sick whilst inflight. The staff without being asked was bringing water wet tissues refreshing tissues and bags to clean up even offered to find us a new seat whilst they cleaned the area. Cannot praise and rate Virgin Atlantic enough.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Whyte","New Zealand","2014-04-15","Travelling with two children (4 years 3 months) long haul is always difficult but I consider Virgin Atlantic the best airline we have flown with. The staff are excellent the baby seat very safe (although not completely flat so sleeping for a long time is not always that easy) and the planes great. The check-in and customer service is literally second to none. When I phoned before our flight (Edinburgh London Shanghai Auckland) I was greeted by a staff member who answered all our questions and reserved us the bassinet etc. Our first flight with them but hopefully not our last!","","","Economy","","10.0","3.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Henry","Australia","2013-07-08","Flew to Bali (Denpasar) on DJ4197 from Brisbane (return) in mid June 2013. Airplane was a Boeing 737-800 quite new and consisted of economy seats and a handful of Premium Economy seats (separated by a tinted half-wall and rope). Flight left on time. Good points were the service and friendliness of staff and the food was actually quite good. Ticket didn't include any pre-paid meals but everyone on board got complimentary hot lunch which was appreciated. No bottles of water were served but staff were happy to provide re-fills or sealed 100ml tubs. Flight time was supposed to be 6.5 hours but we were forced to circle Bali airport for another hour due to traffic congestion. In Flight Entertainment wasn't available. I thought this was very poor. No blankets available either. Virgin is using a domestic plane (B737-800) which is designed for short 2-3 hour flights for an international flight. Plane was very cramped and hardly any leg room for someone of my height (1.8 m). The layout was 3 seats each side with two toilets at the back for economy which is not enough when the plane was full. Our seats were in Row 10 which was fine. At least Virgin's flights to Bali are direct which is why we chose them. Overall 5/10 I wouldn't be in a rush to fly with VA again to Bali.","","","Economy","","5.0","2.0","4.0","3.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","F Waller","Australia","2013-07-08","MEL to Bali. Plane flight and cabin crew all good. Entertainment was zero - no movies no screens no radio. Luckily had an ipads ready pre-loaded. Biggest Issue - Food and drinks. Or lack thereof. Whole family starving so whilst waiting for main meal we wanted to order from the Virgin inflight menu which was poor but we were hungry and happy to pay for the limited morsels on the menu. However there was no food to be ordered. After a long wait the main finally arrived which was fine. The price of the flight was not cheap and it's a 6 hour flight so I think Virgin are skating on thin ice here and should at least warn customers of what to expect.","","","Economy","","4.0","2.0","4.0","1.0","1.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Peter Smith","United Kingdom","2015-07-11","I was on the same Flight as the last reviewer. What makes it worse is that a decision had apparently been made to leave or the passenger luggage behind.  No explanation has been given to me. No efforts made to meet us at LGW (we were kept in bag claim for 45 mins awaiting our luggage). Help Desk does not answer and as of writing this, the lost luggage dept have no idea when they are going to deliver the luggage.","","Couple Leisure","Economy","Florence to Gatwick","1.0","1.0","1.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Andrew Pullan","United Kingdom","2015-07-10","We had to wait for over an hour to board the flight without any explanation from the staff. Vueling then threw passengers off the flight list because there was too much weight in the aircraft. Upon arriving at London Gatwick we discovered Vueling hadn't even sent any of the luggage, it had been kept in FLorence without telling any of the passengers. This has happened twice in the last few months and last time it took four days to get my luggage back. I travel to Florence for work every 6 weeks and I will not be using Vueling again, I will use BA into City airport.","","Business","Economy","Florence to London Gatwick","1.0","2.0","3.0","1.0","1.0","1.0","1.0","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Baz Moussa","Belgium","2014-04-13","A346 LHR-LAX on 3/29/2014 LAX-LHR on 4/10/2014. Seats are quite uncomfortable in economy but they certainly aren't the worst. I mean come on people it is economy. If you don't expect much of your economy flight like I did you'd be a happy person at the end of your journey. The IFE is great and should be able to entertain you during the +10h flight. They should work on the meals they offer: the size is way to small and the bread they offer is still frozen (happened on both flights). We've had plenty of drinks during the flight (including alcohol) and they even gave us some ice cream to consume while we were watching our movies. I would certainly recommend Virgin if it is the cheapest option!","","","Economy","","7.0","3.0","4.0","4.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Hancock Peter","United Kingdom","2014-04-08","LHR-PVG 1st April 2014. My first time with Virgin Atlantic and hopefully my last. Check in at LHR was excellent but then everything about the flight went downhill. Aircraft seating was tatty and very uncomfortable. Food was by far the worst I've ever experienced - the choice was limited as most options on the menu were not available and the portion size would not have satisfied a young child. Inflight entertainment package was also disappointing compared with others I have experienced eg Emirates and Cathay. Cabin crew were generally helpful and attentive but didn't meet my expectations in terms of presentation and appearance.","","","Economy","","3.0","1.0","2.0","1.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T Carruthers","Australia","2013-07-02","BNE-HTI in a 737-800 the aircraft was very clean and tidy. The staff were friendly. I sat in Row 3 (which is a bulkhead seat) and had more than enough legroom. Virgin Australia's major failing is the lack of In-Flight Entertainment onboard their 737s. The lack of In-Flight entertainment wouldn't matter on a short flight (Canberra- Sydney) but on a 2 hour flight it is a bit ridiculous. I would recommend bringing an iPad or Laptop with movies on if you want to watch movies. We were offered a sandwich and a biscuit for lunch which was very very plain. The seat was comfortable though it did appear that the bottom cushion had completely separated from the back portion of the seat. The head rest was very comfortable and the leather was a nice touch. I would recommend them but make sure that you bring your own entertainment if you're flying on their 737s.","","","Economy","","7.0","4.0","4.0","3.0","1.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Moustafa El-Khashab","United States","2015-07-08","I booked several trips thru Europe with Vueling. The first leg was on July 1st 2015, starting from Orly Paris to Prague on 9.55am flight, arriving Rome at 12.00pm with a connection to Prague at 1.00pm. We arrived at the Airport 2 hours ahead of the flight time to find extremely long lines. Vueling process all flights thru a single line. We made it thru the line 7 minutes ahead of the departure time. As they checked our luggage and processed our boarding passes they advised us that there was no flight that day to Fiumicino airport where we have our connecting flight, but that it was diverted to Ciampino. Told we can pick up our luggage there and connect to our flight to Prague. The flight left 30 minutes late, arriving in Ciampino at 12.30. Transportation between the two airports is a bus that leaves every 15 minutes after the hour and the travel time is about 30 minutes. It was impossible to make the connection. Since the flight was scheduled to Flumicino our bags were labeled to that airport. We tried to pick up the luggage at Ciampino to find only one bag delivered and the other one lost. We took a taxi to Fiumicino hoping there may be a later flight to Prague, to find out Vueling has only the 1pm flight. We had to wait in a line for four hours to talk to a rude agent, that advised us that they would put us in a hotel and provide transportation to and from the hotel. We headed to the airport the next morning at 9am to catch 1pm flight. After 30 minutes in line we were advised that the flight was delayed to 4.30. Since I had the time at the airport, I went to Vueling lost and found, and fortunately I located the bag. While waiting for 4.30 departure, Vueling announced that the flight time was changed to 2.30 pm! We hurried to the gate to catch the 2nd bus transporting passengers to the plane. We waited in the bus for half an hour before they told us that the flight time had been delayed again to 5.40pm. The second boarding at 5.10 was manual since all the electronic boarding passes were collected the first time. In short this low cost airline, made us spend 36 hours connecting in Rome rather than 1 hour.","","Couple Leisure","Economy","Paris to Prague via Rome","1.0","2.0","3.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Fletcher Ouren","Italy","2015-07-08","Terrible service! Our return took two days. Our first flight was overbooked and they printed the wrong paperwork. We were forced to spend the night in Madrid where they gave us one meal for a 24 hour delay. After our last flight didn't work out it took 3 hours in the airport to get new tickets and a hotel lined out. ","","Couple Leisure","Economy","Torino to Ibiza via Barcelona","1.0","1.0","2.0","","1.0","1.0","1.0","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Brandon Cook","United Kingdom","2014-04-06","Flew on B747-400 MAN-MCO-MAN with my 4 children very fast check in at Manchester we booked with Virgin holidays and paid to use their V-room lounge. The food is fantastic newspapers sky news XBOX kinect room children's play area laptops table football bar friendly staff and Virgin reps who can book tickets for attractions and check you in for you car hire to avoid the queue in Orlando. When we boarded the aircraft the children received a fun bag containing games and colouring book. Seats were comfortable Vera touch (entertainment system) is fantastic with a dedicated kids area it has all the latest films updated every month the system is available after pushback until you arrive at the gate in Orlando. The cabin crew are attentive friendly and enjoyed talking to all the kids. The food is nothing special but there is a good selection. Unlike its rivals Virgin offer complementary alcoholic drinks in economy although they do not provide champagne or sparkling wine. After lunch the crew give you a GU dessert followed by a fab lolly later on in the flight. Virgin fly into Orlando international airport unlike rival carriers who fly to the smaller Sanford airport. On the return we sat in the upper deck which offers a side storage area the crew provide a 'feel good kit' which includes an eye mask socks pen toothbrush toothpaste and earplugs. Once again the crew were very pleasant and handed out sweets after take off. For breakfast you receive a muffin nature valley bar orange juice and a cup of tea or coffee. On disembarking our baggage was waiting for us in less than 15 minutes.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Hannah Shad","Sweden","2014-04-06","LHR-LAX on 9/6/2013. Check in was slow and at last we missed the plane due to the slow staff that weren't helpful at all got rebooked on VS7 the next day. The plane itself seemed old and nothing matched with Virgins advertisement on their site. Food was as bad as the staff and the breakfast was a joke. I remember getting frozen orange juice and some granola bar that tasted awful. About 5 hours into the flight I got up to walk around because of fact that my legs were falling asleep thanks to the non-existent legroom found over 10 staff members sitting around the bar chatting and when I asked for some coke they refused because they said that the bar was only available for upper class. The flight back was even worse apparently there had been some problems with the air conditioning which made the plane very hot. My family and I usually fly this route with Lufthansa but since virgin seemed so much more ahead in service we thought we'd choose them but those two flights resulted in my first and last Virgin flights and I do not recommend them to anyone id rather pay a few hundred dollars more.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Michael William Robinson","Australia","2013-07-02","SYS-LAX May 3/22. Premium economy - great seat sat in back row only problem was noise from baby crying from economy seats. Food great service first class - nothing was a problem. Check in smooth and quick.","","","Premium Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Peter May","Australia","2013-07-01","DJ 714 Perth to Adelaide and DJ 717 Adelaide to Perth early December 2012. Service was brilliant. Staff were apologetic about the plane. Aircraft was a Embraer E190 aircraft. I feel that this plane with no IFE is unsuitable for the long flight Perth - Adelaide and back. I've just booked my next flight to Adelaide return but with another airline that uses aircraft with IFE on this run. Once bitten twice shy. I wouldn't recommend this run on this airline.","","","Economy","","3.0","4.0","5.0","5.0","1.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Rocha","Portugal","2015-07-07","Another flight from Lisbon to Barcelona and back without any issues. The only thing diferent was the necessity of checking lugage. You have to use the regular check-in counters in Lisbon to drop your bags and is not much better in Barcelona - which defeats the main reason you use check-in online. No real issues with the staff or the seats, you get what you pay for.","A320","FamilyLeisure","Economy","Lisbon to Barcelona","7.0","3.0","3.0","","","3.0","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Laurel ","Canada","2015-07-06","They had no staff at the front counter when we arrived. After about an hour 2 reps showed up and then one of them left with no explanation and a whole line up of people. When I boarded the plane there was garbage on the seats. We then didn't leave until 20 minutes after our scheduled time because they allowed someone to board the plane with a large stroller and when it wouldn't fit in the carry on cabin, we had to be delayed so they could store it. We only had an hour transfer in Barcelona after this delay so I tried to talk to the attendants about possibly getting off the plane before the others so we could make our flight. They were extremely rude. Luckily we caught our flight but our baggage got lost somewhere en route. ","","Couple Leisure","Economy","Santorini to Barcelona","1.0","1.0","1.0","","","1.0","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Paulene Brown","United Kingdom","2014-04-06","I flew from Cape Town last Saturday 29th March to LHR. My flight was good and staff great but the food and drink served during the flight was awful.","","","Premium Economy","","6.0","5.0","5.0","1.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Weldon Samantha","United Kingdom","2014-04-06","Very underwhelmed by our Virgin Upper Class journey to and from Jamaica. On the way out just put it down to having being spoilt by our previous experiences on Emirates/Singapore and Thai business class but on our return journey it just confirmed our thoughts that Virgin don't offer a value for money 1st class service and that we will try to use other carriers before re booking with them in the future. I gave them my feedback and wasn't at all pleased with their response.","","","Business Class","","8.0","1.0","1.0","3.0","2.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Cobcroft","Australia","2013-06-30","YSSY-YMML-YSSY. 07/06/2013 Flight VA898 10/06/2013 Flight VA883. B737/800. Aircraft in excellent condition. No IFE! What is this? Cabin crew very good. Drinks with credit card. VA have a lot of improving to do. Not a patch on Qantas but as good as Jetstar. Never again.","","","Economy","","4.0","3.0","4.0","3.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Middleton","Australia","2013-06-28","SYD-PER return. Newer A330 have great seats that lie flat (on an angle) and VOD. Older A330 seats don't lie flat still reasonably comfortable and no VOD. Staff excellent my most positive experience ever. Food was also fantastic. Bags delivered very promptly. Overall a fantastic product very difficult to fault.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M New","United Kingdom","2015-07-05","Terrible airline with non existent customer service. Flew Barcelona to London a week ago and they lost my luggage. I have tried calling and emailing but no one seems interested in finding it. They just tell me it cannot be traced and haven't even apologised.","","Business","Economy","Barcelona to London","1.0","2.0","1.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Manj Jayatilaka","United Kingdom","2015-07-05","Customer service non existent, ground staff at destination rude and unwilling to help. We booked on Iberia, but found ourselves on Vueling as they code share with Iberia. The trip got off to a good start as the ground staff at Gatwick were competent and booked us in. From there everything went downhill, cabin crew provided very little information during the flight and just seemed to be there because they had to be. Once we landed we were kept on the aircraft for over 30 mins after the doors were opened without any explanation. Eventually once inside the terminal in took about 2hrs for the luggage to arrive and still no explanation/information from the ground staff. When we finally got our luggage we went to see the Vueling desk at the terminal, staff at the airport were very rude .","A320","FamilyLeisure","Economy","London, LGW to Rome, FCO","1.0","2.0","1.0","","","1.0","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","N Tarring","United Kingdom","2014-04-06","Just travelled both ways to Sydney from London in economy class. I was very disappointed in the seating its rubbish well worn out and the space between the rows appear very short. Very unhappy and will not use this airline again.","","","Economy","","5.0","1.0","5.0","4.0","5.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Tim Lester","United States","2014-04-03","A330 JFK-LHR Upper Class. Virgins new Dream Suite. Check in at JFK very smooth Lounge is excellent - probably the best at JFK - great service and excellent food - a very good start! Boarding on time and easy A330 with new configuration clean and quite striking at first the bar is groovy and the cabin also. Service was discreet and casual which I liked food just OK but the cooked breakfast was quite good - nice china and glassware - very good and attentive FA's. Excellent entertainment system. The seat: The Dream Suite is a nightmare an absolute disaster! A classic case of style over substance. The new seat is incredibly cramped I am 6ft and weigh 175lbs - I had to squeeze myself into this horrible seat! The are two positions - somewhat reclined and flat no leg-rest - nothing in between - this was a daytime flight I wanted to lie back and relax but not sleep - hugely uncomfortable. There is one very small flip out plastic arm rest on one side - nothing on the other - whoever heard of a business class seat without an armrest - ridiculous. There is zero storage space and Virgin has got rid of the overhead bins in the center of the plane - there were about 15 people in upper class - it seats 32 I think - we were fighting over bin space and I only bring one small hand bag - again ridiculous Virgin cannot imagine what it would be like if full. Frills are nice champagne glasses are nice but the reason people buy business/upper class seats is for space and comfort - these new suites offer neither - they have to be the very worst of the new generation flat bed seats. Premium economy seats are wider and have two armrests - how novel! One got the impression that the FA's are fully aware that this is an awful product. I have changed my return flight to the 747 with the old seats- never again!","","","First Class","","2.0","1.0","4.0","3.0","5.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Hogan","Australia","2013-06-28","SYD-LAX return in J class as part of a business trip to Vegas and San Diego. Onward connections with Delta in the US. Personally I can't fault Virgin's J product other than the rows of seats not being quite as private as some other airlines. Etihad does this much better with the private seats which for a solo traveller is a nicer experience. Great IFE fantastic food and the service as always is superb. Watch out for the self service bar though it made for a rough morning arriving in LAX. I really think that as far as value for money you can't beat their J product for crossing the Pacific.","","","Business Class","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Renton","Australia","2013-06-26","SYD TO DPS (Bali) a few day ago. I was mortified that there was no inflight entertainment. Appalling considering the cost of the flight. The staff are becoming 'too cool for school' which is a real put off. The reason I left my frequent flyer and switched from using Qantas over to VA was because they were much more professionally casual staff and their pricing was competitive. Not only did the flight have no entertainment it was like a cool room in the cabin no pillows or blankets and the food that was served was tiny! I'm now considering going back over to Qantas to give them another go at least they offer entertainment have a lounge at Sydney Intl and serve spirits whilst providing blankets / pillows. Virgin Australia you need to look at your international flights like Bali and offer a better device.","","","Economy","","1.0","1.0","2.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Tony Locantro","Australia","2013-06-26","Flew SYD-PER A330-200 on a business class points upgrade. Was well looked after by FA's who were professional and courteous without being in your face. The Luke Mangan menu is superb and of a very high quality whilst the drink service was outstanding. IFE more than adequate for the trip and I hope VA can maintain the level of service and enthusiasm from the staff delivering the product.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Jenny Phan","United States","2015-07-04","It's cheap but never again. It may have also been due to the set-up at the airport. There were no signs or attendants to ask where to check-in. There were two separate, long lines to check-in. The representatives checking in customers at the desk were very slow. We arrived at the airport 3.5 hours prior to check-in yet were still afraid to miss our flight. Suddenly a new line would open up for people who had a flight whose gate was closing soon. People would just cut and shove each other in line out of confusion. There was no control; just pure chaos. When customers would try to ask attendants where they need to go, they would answer rudely and condescendingly. Now on the plane, I had a party of 5 people and only 1 of us had a cabin bag. We placed the cabin bag on the top of the seat in the designated compartment which fitted and was able to close easily. The stewardess comes over tries to move the bag when it was already fitted and rudely attempts to shove and move my bag rows away from me when no one else needed to put their bag up. She was so rude to me. We were not provided any beverages or snacks, even water. Stay away from Vueling Airlines.","","FamilyLeisure","Economy","Rome to Paris Orly","1.0","3.0","1.0","","","1.0","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","H Forman","United States","2015-07-01","First flight 2 hrs late, second flight cancelled, third flight so far delayed - after fourth (if I make the connection) will never use them again. Savings not worth aggravation - and not helped by website that is useless half the time.","","Business","Economy","Valencia, Spain to Paris and Lyon to Rome to Valencia via Lyon","2.0","2.0","4.0","2.0","","2.0","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Banwait Tony","United States","2014-03-31","SFO-LHR-SFO in March 2014 in Premium Economy. Fourth trip on Virgin Atlantic in 2 years and third time in Premium Economy. Used the Miles Plus money booking feature for Flying Club members. Excellent value for money and very impressed with on-board service. Extra cost is worth the larger seat and better recline. Good meal service both ways and decent food portion sizes. A little stingy with the drink service. Older 747s showing signs of age and outdated IFE needs upgrading soon. VS is now my preferred carrier across the pond. Love the dedicated check-in and early boarding privilege.","","","Premium Economy","","8.0","4.0","4.0","4.0","2.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Shaun Fortes","United Kingdom","2014-03-30","Manchester to Orlando out January back March. My biggest gripe is the seats are very uncomfortable and the food was awful. I would much prefer a good sandwich than the dried up hot meal that is offered. The cabin crew on both flights were very good and the entertainment system is excellent.","","","Economy","","6.0","2.0","5.0","1.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Boer","Netherlands","2014-03-30","A Virgin Atlantic Upper Class fare apparently does not allow you to use fast-track lanes at Heathrow. Virgin Atlantic offers the best pre-flight and post-flight service in the business; excellent food attentive staff both in the Heathrow Clubhouse as well as their Boston Logan lounge and the Revivals Lounge at Heathrow. Cabin staff are very attentive too although a bit slow. On-board food is mediocre; eat on the ground if you have the time. The problem are Virgin's Upper Class seats. I'm slender and not too tall and even I had a very hard time being comfortable in them. Due to the poor seats I'm not likely to fly VA again which is a pity given their excellent service.","","","Business Class","","7.0","3.0","5.0","4.0","5.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C David","Australia","2013-06-24","PER-MEL VA677 24th June. Older A332. Aircraft interior very old and tired for a competitive airline IFE was a joke with half the 15 channels not working and the system stopping completely despite the gushing announcement that ""the entertainment will continue until we reach the gate"". Such an old interior is completely unacceptable to standards expected nowadays and the whole experience was a throw back to the 90's. Food portions very small. Virgin Lounge in Melbourne very nice although lack of equipment meant long lines. With such glaring oversights the whole experience just felt very 'basic' when prices are almost comparable I will have to throw my support behind Qantas again as at least I can be assured of a consistent product quality.","","","Economy","","3.0","5.0","4.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Carter","Australia","2013-06-24","I took a group of 30 high-school students from BNE to LAX with Virgin and was impressed with their service from beginning to end. Check-in was a breeze thanks to their very competent staff and the flight was smooth and comfortable with great IFE to occupy 30 teenagers. They even got our special meal requests perfect every time. Great service from a very friendly and competent VA team.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Andrews","Australia","2013-06-21","25 May SYD-AUH Economy Class. Virgin Australia is slipping already just 4 or 5 years into its re-launch. Catering seemed a little on the cheap side with small meals and limited snacks. Simple things like no pretzels with your drink and only chips available during the night. Crew were polite but service seemed very slow. Crew seemed very busy and it took almost three hours for our lunch to be cleared away. Entertainment system is easy to use but the variety of tv shows and movies is very poor. I noticed one or two French passengers around me were complaining that they did not have French movies or subtitles. The crew were nice but you could tell they were very busy. There was a group of Italian passengers on the flight and none could speak English and there were no crew who spoke Italian any other languages so was a struggle for them.","","","Economy","","2.0","2.0","2.0","2.0","1.0","","","4.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Fairclough","France","2015-06-30","Rarely do we have any problems on a Vueling flight, and this was no exception. Easy check in, not too far to walk at BCN, and speedy boarding with on time departure. Seats are on a par with pretty much any European low cost carrier or one of the legacy airlines' economy offerings these days. Incredibly quick baggage arrival at A Coruna, though, to be fair we were the only plane in! Prices/quality of food and drink on board seem better than the likes of Ryanair, though just one observation, why on a 80 minute flight, at lunch time do the cabin crew sit and talk amongst themselves at the back for 40 mins, rather than getting the trolley out to feed hungry/thirsty mouths? Overall, Vueling continue to offer a good product, with the advantage of a choice of fares, dependant on whether you want a checked bag, chosen seat etc.","A320","Couple Leisure","Economy","BCN to LCQ","8.0","4.0","2.0","4.0","","4.0","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Shokhzod Yakubov","Germany","2015-06-28","Obviously this is a low fare airline, which means we didn't expect much from their service quality, or the flight comfort. But the thing that was extra irritating is the in-flight safety announcements. In two languages, on and on and on until we landed. If the flight was under 1hour, it felt like 45 mins of it we listened to the announcements. And when we weren't, there was a background music! ","A320","Couple Leisure","Economy","Barcelona to Ibiza","4.0","1.0","1.0","1.0","1.0","2.0","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","O Banderas","Netherlands","2014-03-30","Was UpperClass Gold Card 10 years ago. New seats food service ambience handling are a huge step backwards to basically an average Premium Economy service. Delta is Vastly superior in all respects! Seats face away from window narrow rushed service. Very expensive tickets. Virgins only superiority will be the Lounges - even these are overcrowded nowadays. Economy is a very bad joke Online Check-in pointless. Plenty of slogans and packaging zero content/value for money. Unstable unreliable entertainment.","","","Business Class","","1.0","1.0","2.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Johnson","United Kingdom","2014-03-29","Mar 2014 St Lucia-Gatwick. Another very good flight with Virgin. Cabin service was very good. As this was an overnight flight we had dinner and then slept for the remainder of the flight. Although the crew advised the new suite is the same size it didn't feel as long as the previous version. The actual mattress comfort though was superior and I was about to get several hours of sleep. The full English breakfast served could have been warmer apart from that it was all good.","","","Business Class","","9.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Cheri Stevens","Australia","2013-06-21","We just flew from Perth to Melbourne. Service was excellent seats comfortable plane immaculate and the food was very good. So impressed that we seriously are considering only flying with Virgin in the future. Keep up the good work!","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Edwina Doe","Australia","2013-06-03","May 2013 I travelled by Virgin/Etihad from Sydney to Heathrow via Abu Dhabi. As a 77 year old woman travelling alone I bought Premium Economy for the longer Virgin flights. The seats were wider and a bit further apart than Etihad Economy but not really worth the extra money. The worst part of the trip was the queue for boarding passes at Abu Dhabi on the return journey on 1 June. I was given passes for both outward legs in Sydney. On the return trip my Virgin pass wasn't available at the Heathrow Etihad check-in so I had to join a queue of about 200 Virgin passengers in Abu Dhabi being serviced by one man at one computer. After standing for 45 minutes I felt quite unwell and had to ask for assistance and a seat. Other passengers were standing for over an hour. I don't know whose responsibility it is to issue boarding passes but there must be a better system.","","","Premium Economy","","7.0","3.0","4.0","4.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2013-06-02","MEL-CBR. Flew on an Embraer 190 which is one of the best aircraft's in VA's fleet. Check in excellent and was seated in 3C in front row of economy. Flight left on time and crew were very thorough in their pre-flight checks. Once airborne offered cheese and biscuits with bottled water. Landed ahead of schedule in Canberra and luggage delivered promptly. Canberra airport is still undergoing works but is very passenger friendly.","","","Economy","","10.0","5.0","5.0","5.0","1.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Paul Cartwright","United Kingdom","2015-06-27","EDI to BCN on 18th June and BCN to EDI on the 27th. Excellent fare with Vueling. Flight left on time. Lovely crew and free choice of drinks and food from the menu. Return flight from Barcelona includes priority check in, fast track security, access to business lounge and priority boarding. Drink before take off and unlimited free food and drink during the flight and arrived on time. Can't really fault the service and was concerned about flying with Vueling due to previous bad reviews. Already booked up for another flight to Barcelona in September. Very impressed!","A320","Solo Leisure","Business Class","Edinburgh to Barcelona","9.0","4.0","5.0","5.0","","5.0","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Vukas","Croatia","2015-06-26","Booking was easy and transparent, paid 168€ for Barcelona-Malaga return. I bought Optima fare which gives 23k hold luggage and seat selection. Later added sports equipment for reasonable charge. Printed boarding passes at home. Friendly and fast baggage drop-off. Boarding was on time, planes had clean interior and were in good condition, no duct tape noted. Departures within booked times, arrivals on time or 10' earlier. FAs friendly, professional and smiling. Seat pitch tight but it was expected. Inflight magazine was interesting. Did not buy anything from BOB but prices seemed comparable with other companies. Luggage delivered in reasonable times at both airports.","A320","Solo Leisure","Economy","Barcelona to Malaga","7.0","2.0","5.0","","2.0","5.0","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Johnso","United Kingdom","2014-03-29","Feb 2014 Gatwick-St Lucia. My partner and I use Virgin where possible for out long haul flights normally in Upper Class. This flight was probably one of the best we have had with Virgin. The Clubhouse at Gatwick is somewhat smaller than Heathrow but it is more than adequate and offer all of the facilities one would expect. St Lucia is now served by the new A330 a very nice aircraft but the Upper Class cabin is now 3 times the size of the 747 and has lost its spacious feel. The new suites are ok but they do feel cramped and squashed together when compared to those on the 747. The crew did advise that they were the same size maybe so but at 6ft I used to be able to stretch my legs out fully using the foot stool but I was unable to do this with the new suite. Not a huge problem as it was comfortable but that does seem a small backward step when compared to other business class. The cabin service was excellent choice of wines good and entertainment fare more than can be enjoyed during a 9 hour flight.","","","Business Class","","10.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Grech","Malta","2014-03-27","VS200 LHR to HKG nothing to complain about. Cabin staff very helpful and food was really good. Free drinks including alcohol during the flight. HKG to SYD. Crew were really professional good announcements and very helpful.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Rushent","United Kingdom","2014-03-27","Flew Virgin premier plus from Heathrow to Miami 23/03/14 and really not looking forward to the flight home. Its not a bad service its just not as good as you would be lead to believe and all other premier plus services I have flown on are better. Western airlines are so far behind middle east and far east versions where you are comfortable and made to feel welcome. Next time on the trip I will fly BA or go indirect to use another European carrier. My inflight entertainment was not even viewable although I was given a DVD player.","","","Premium Economy","","5.0","2.0","3.0","2.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Anne Maree Whitfield","Australia","2013-06-02","Sydney to Bali on a 737-800. Learnt on this trip there is no industry standard on what an airline can classify as Business. The seats are a joke. Not even a foot rest. The longest six hours of my life. Staff were friendly and the food was ok but for comfort give this one a miss.","","","Business Class","","3.0","1.0","4.0","4.0","3.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T McDonald","Australia","2013-05-28","We flew PER-HKT-PER. Seats comfortable and spacious (I am quite tall and found the legroom to be very generous). Complimentary meals and snacks received on both legs. My husband was ill on the HKT-PER flight and although there was a full plane the crew did everything possible to make him feel comfortable. Will definitely fly with them again.","","","Economy","","10.0","5.0","5.0","5.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Shu Watanabe","Japan","2015-06-26","When we arrived in Palermo airport, our flight to Rome had been canceled (code-share flights with BA). No notice us at all. We suddenly lost the Rome bound airplane.  We lost Japan bound for international flight of subsequent connections, even lost the Japan domestic connection flight. We had to purchase a new all airline ticket that day. This airline is really awful.","","Couple Leisure","Economy","Palermo to Rome","1.0","1.0","1.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Milla Kviatkovsky","United States","2015-06-20","Vueling is the worst. I had a flight scheduled from Rome to Athens - with fear that it would be cancelled, I arrived 7 hours early so as to have notice and ability to buy an alternative flight. I stood in line for 1 hour to check in, and was told I was too early. Finally checked in 3 hours early, only to find a change in the gate departure time to 20:20 from 19:30. Nobody at the gate to answer questions. No staff arrived until 21:00 at which point we were all rushed onto a plane. We circled around the runway for about an hour, at which point returned to gate, were told some reason that we could no longer fly and told we would all fly at some point ""tomorrow morning."" I demanded a time as my entire vacation depended on me arriving by AM and was told we don't know. They did not know anything, not where the hotel was, not when the next flight would leave. I refused the hotel, am sleeping in the airport and have purchased an entirely new flight. This company should be put out of business for the way they treat people, their horrible ethics and dishonest conduct. ","","Solo Leisure","Economy","rome to athens","1.0","1.0","1.0","","","1.0","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Houghton","United Kingdom","2014-03-27","Flew with Virgin to Las Vegas. Only good thing I can comment on is the In-Flight Entertainment system - other than that both flights were awful. On the outbound flight we received just two drinks each before the ""complimentary bar"" was declared closed just a few hours into our ten hour flight. The cabin crew were more interested in discussing what they were going to do in Las Vegas rather than provide any form of customer service and the food was an absolute joke my partner ordered beef stew and received something with three 1.5cm cubes of what I guess was beef and my chicken curry was inedible. The icing on the cake occurred on our return to LGW when we discovered that one of our bags had not been loaded. We did try to complain on numerous occasions and rather than attempt to address any of our issues the cabin crew / Virgin staff simply handed me a piece of paper titled ""Any Concerns?"" - by the end of our holiday we had collected three of these. To date Virgin have not responded to any of our complaints about the poor service quality of food or delayed baggage.","","","Economy","","1.0","2.0","1.0","1.0","5.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Stewart","United Kingdom","2014-03-25","Just back from Mexico with journey from London Gatwick being very good with great crew and good meals offered. Return journey was not as good. We were not offered a drink before they started to serve dinner with wine and soft drinks. Would have been nice to have had a spirit before meal. We were half way down the cabin but they ran out of one of the choices when they got to us. Breakfast was tasteless and unappetising with better served to us last time we travelled with Virgin in economy class. Would also like to have been offered a facecloth to relax you after sleep. Seats were very comfy with lots of room and very good entertainment with lots of first class films.","","","Premium Economy","","8.0","5.0","3.0","3.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jacqueline Lynch","Australia","2013-05-22","Sydney - Los Angeles and found it to be the best international flight I've taken. I am not the best flyer but a flight attendant was more than happy to come and speak to me to calm my nerves. Flight attendants friendly the plane itself was modern and spacious. Inflight entertainment was great and I never felt hungry as we received 2 meals and snacks whenever we needed them. I would definitely fly Virgin in the future.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Hartney","Australia","2013-05-20","SYD to LAX and return. VA1 and VA2. First flight seated near rear of plane had 3 seats to myself. After having a very nice meal served with a nice white wine by even nicer flight attendants. I waited for what I considered to be an appropriate period of time for another passenger to move into one of the spare seats beside me. However when this failed to happen I felt it only reasonable that I spread myself around and with my 3 pillows and blanket lay down and get a nice nap for about 9 hours. Return flight had an aisle seat with a spare beside me and was able to get some sleep which I usually don't do well whilst in an upright seat laid back. Economy seats on VA 777's are one of the better seats around. However there is always room for improvement on any airline seat. Flight attendants were very attentive and ready to give you a smile. All in all I will continue to use Virgin Australia as I can't fault them.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Carlos Rodrigo Keller","Spain","2015-06-20","I promised myself never to fly again with Vueling the day they obliged my 85 years old mother to pay twice for the same piece of luggage (first she paid by internet getting no receipt and later also when checking in the bag at the airport) and other very bad previous experiences with the airline. However, I found a tempting offer to fly Bilbao to A Coruña at 0700 am to arrive 0805 am on 15/06/15. Weeks after having purchased the ticket Vueling sent our an email proposing me to fly Bilbao Barcelona at 0700am to connect for A Coruña at 1235 arriving 1420 pm. So I would be arriving A Coruña 6 hours 15 minutos later! It is a scandal. Their only comment: ""Lo sentimos. Su vuelo ha cambiado"". These are not chárter flights. They present themselves as a regular airline but later cancel flights as they like and you suffer the consequences. Nobody cared about the train tickets I couldn´t use and the time I lost waiting for the connecting flight. And a last treat onto my ass, I tried to book the seats free of charge but the airline proposed me to do it directly at the airport for which I had to be there at 0500 am or I risked not beeing accepted. Extremely high risk to flying with this airline!!","A320","Solo Leisure","Economy","Bilbao to A Coruna via BCN","1.0","1.0","1.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Bret Syline","United States","2015-06-17","Vueling airlines is the worst airline I have traveled on. I flew from London to Rome, and from Rome to Paris. Both times the flight was late and extremely stressful. The first trip was 3 hours delayed. There were no representatives from Vueling to answer any questions. After the 3 hour delay, we boarded a plane. The passengers then sat on the plane for approximately 1 hour before an announcement said we were then de-boarding the plane. Again, no Vueling representatives would answer any questions. After De-boarding the flight, no one was there to help. If you asked a question you were yelled at or lied to. I had to fight to get on a flight out. Avoid Vueling at all costs.","","Solo Leisure","Economy","Rome to Paris via Rome","1.0","2.0","1.0","","","1.0","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","K Bueckers","Switzerland","2015-06-17","The flight was delayed by approximately 1.25 hours. The unboarding of the previous flight was slow, especially since wheelchair assistance was not in place for a passenger. The ground crew was very relaxed, but never bother to apologize or communicate to the passengers the issues. In the meantime a very long queue to board - which seemed completely unnecessary, since boarding is by row - had developed. Once aboard, further delays and one of the staff members who was meant to assist with boarding was very aggressive. Language seemed to be the issue, and the flight staff was not able to communicate directions or provide assistance in English. What little English was used was very challenging to understand (announcements, etc.) Unprofessional. Uncomfortable. Late. Unapologetic to its customers. Will never fly this airline again.","","Couple Leisure","Economy","Barcelona to Zurich","1.0","1.0","1.0","","","1.0","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Gainsford","United Kingdom","2014-03-22","LGW - Barbados 16th March. Check in and boarding at Gatwick fantastic with no crowds. Seat comfort and legroom fantastic in an extra legroom seat for only £20 on airbus A330. Inflight service very good from an enthusiastic young crew bar service available for the whole flight with no problems food more than acceptable for economy class. All in all a very good experience from start to finish would recommend.","","","Economy","","9.0","5.0","4.0","5.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Beswick","United Kingdom","2014-03-19","LGW-BGI return (747 + A330) in Economy. Both trips were very good indeed. Staff were really in to their jobs friendly helpful attentive. Entertainment food and seats a lot better than the competition. Took extra legroom seats on return and well worth £20 pp supplement.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Alan Tang","Indonesia","2013-05-19","Took return flight from Sydney to Hobart and really enjoyed the trip. The price was very reasonable and the cabin staff were very professional and friendly. Check-in process was quick and easy. I will definitely recommend flying Virgin Australia as the service has improved a lot since my last flight with them in 2011.","","","Economy","","8.0","5.0","5.0","3.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T Thompson","Australia","2013-05-13","SYD-LAX. Poor service had to chase drinks when crew went for their break warm water was left on shelf next to toilets for you to help yourself. Return no better. Again to hydrate during trip water was on shelf next to toilets but was again warm due to being under a light in a confined space. Other airlines at least have the water come through a dispenser not Virgin it is left in a jug for anybody and everybody to help themselves to and breathe and cough all over. Food was very average. Blankets supplied and appreciated as was very cold during flight.","","","Economy","","3.0","3.0","2.0","1.0","4.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Michael Paps","Greece","2015-06-16","One of my worst flight experiences (and trust me, I travel a lot). A long delay without any information to the travelers (we were waiting in line for check in for more than 40 minutes), and very little leg room between seats. I will never fly Vueling again.","A320","Business","Economy","Rome to Athens","2.0","1.0","2.0","","","2.0","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Kerrie Doogan-Turner","United Kingdom","2015-06-14","Similar to other reviews, experienced delays at Rome airport (apparently this was due to a fire in terminal 3 a few weeks ago). We were delayed by 2 hours, which I could handle but the sheer lack of communication from Vueling was ridiculous. First we waited for our gate to be announced, the time for our flight to depart came and went whilst still waiting at the boards for our gate number. If a flight is delayed just announce that it is delayed! Then people can go and find a seat, get a drink and entertain themselves. When our gate was finally announced we had to stand in a queue for well over an hour on the premise that we were about to board. No announcements were made about our delay, but the Germanwings flight at the gate next to us were told frequently how long they were being delayed by. The lady at the gate told my boyfriend we were waiting for a bus, when a bus turned up we still waited for another 45 minutes. Standing at the gate. When we got on the flight there was no apology about the delay until we were about to land, gave a 20 euro voucher off next flight, would have much preferred a complementary drink during the flight, but no they want more money off you!","","Business","Economy","Rome to Budapest","1.0","2.0","2.0","2.0","1.0","1.0","1.0","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Proschel","United Kingdom","2014-03-18","We always fly with virgin in premium economy. The whole experience depends mainly on which crew are onboard. Some crews are excellent others leave much to be desired. On our last return from Orlando we were in the front half of the 'bubble' with economy behind. This is really not good as toilets only at front so the whole flight children were running up and down and people queuing constantly blocking the aisle. On departing cabin economy passengers were allowed to depart before premium this is only a problem because premium passengers pay a lot more for this privilege so apart from more seat width and extra luggage there is no difference any more between economy and premium. The crew on this flight were dreadful. Having said this other crews have been fabulous it is a pity this is not consistent. We are flying Upper Class in a few weeks time hope we have a good crew.","","","Premium Economy","","2.0","5.0","1.0","3.0","5.0","","","2.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Collins","United Kingdom","2014-03-13","MAN-MCO. Virgin are in the process of changing their seat reservation system and have well and truly messed up they didn't advise all customers when they shortened the booking leadtime and equally didn't when they extended it - the problem now is that we fly in 3 weeks in Premium Economy and though no fault of our own we aren't guaranteed to sit together which is unnerving for my small children - repeated calls to Virgin customer service has got me absolutely no where - they simply say try again at the airport? They are not the airline they used to be.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Ivan Dzhur","United States","2015-07-31","Once again very pleasant experience flying with Westjet. Ground staff and flight staff kind and helpful. Flight from Winnipeg to Toronto was delayed for an hour and passengers were informed of the delay at all times. Clean aircraft, generous legroom and comfortable seats. ","Boeing 737-600 and Boeing 737-700","Solo Leisure","Economy","Winnipeg to New York-LGA via Toronto","10.0","5.0","5.0","3.0","","5.0","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","E Watts","Australia","2013-05-07","I have flown with them a lot since they launched. Lately however I have noticed a distinct downward spiral in their service levels. I flew SYD–DPS return last week. The flight over is ok as its during the day. Take a book or your own entertainment as they have removed the seat back TVs. There are no ipads available either so its staring at the back of a seat for 6 hours. They do now serve a free meal however it is tiny and looked pretty bad. I opted not to take the meal. The main problem I had was my return flight. It departs at 10.10pm from DPS arriving at 6.10am SYD. Being an overnight flight you would hope that there is a blanket and pillow for you. There wasn't and the flight was freezing. Again no ipads available. Staff were nowhere to be seen and when they were seen were irritable. Service levels need to improve. One last issue was the pilots didn't address the plane at all. Its a small free service which would make a big difference!","","","Economy","","2.0","4.0","1.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Sanjaya Kuruppu","Australia","2013-04-25","Recently took a flight with family (including 4 yr old daughter) from MEL-LAX-MEL. Overall good value for money. Aircraft very clean and IFE good. Above all cabin service was excellent (much better than Qantas I must say) and crew were attentive and helpful. Meals were pretty average airline food and seats were a bit cramped. But I will fly with them again when the situation calls for it.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Diane Manley","United Kingdom","2015-06-13","The worst airline, unless you place no value whatsoever on your time, do not fly Vueling under any circumstances. The tickets are ""cheap"" if your time and aggravation have no value. The two hour flight from London to Rome left an hour late, followed by a two hour wait for luggage. No one was available to answer questions or assist. Totally uncaring and incompetent. Never again. ","","Couple Leisure","Economy","London to Rome","1.0","1.0","1.0","","","1.0","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Laura Fowler","United States","2015-06-11","Flight from Split, Croatia to Rome, Italy was delayed an hour. When we finally got on the plane, we sat on the tarmac for over an hour and a half. It was 30 degrees outside and much hotter inside. They would not let us off or turn on the air conditioning. They were nice enough to offer us a glass of water once every 45 minutes. Overall, our flight to Rome was delayed by about 3 hours.","","Solo Leisure","Economy","Split to Rome","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Glyn Spencer","United Kingdom","2014-03-12","I flew Manchester - Jo'burg with Virgin and found the long haul leg well below what their reputation would lead you to expect. The food was poor the seat uncomfortable and leg room minimal when you recline the seat (made worse by the fact that the seat in front was broke to the magazine rack dangled down) and no foot-rest - almost standard these days. The cabin service was awful - a 90min wait after departure for even a glass of water. Worse still was the fact that my bag was left at Manchester for two days. They were telling me the bag was at Jo'burg when it was still in Manchester. All airlines lose the odd bag but I have never met such an unhelpful operation when I contacted them.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Cunliffe","United Kingdom","2014-03-11","VS200 LHR-HKG-SYD Airbus 340 600. Leg room very poor in the middle 4 seats which were some of the most uncomfortable I have experienced the IFE had to be rebooted on several occasions as a result we were without it for 4-5 hours and when it was on all options were not available (simply not acceptable on a flight of this length). Crew on the LHR-HKG were in the main poor and in some cases rude the HKG-SYD crew were no better especially the male crew member who was only interested in chatting up the young girls on the flight. Food was ok but no little extra's you get with other airlines. All in all very disappointing.","","","Economy","","2.0","1.0","2.0","3.0","2.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","David Nolsoe","Canada","2015-07-29","Flew WestJet across the pond from Glasgow to Toronto with a stop in Halifax. Flight was on time, smooth and overall very pleasant. Ground staff were friendly, flight attendants were as well and the Captain who came out to make a welcome aboard announcement from the galley.They have Seatback TV which isn't available until you reach Canadian airspace so they play free movies as well. Food selection could be better but overall good value for the money.","Boeing 737-700","FamilyLeisure","Economy","Glasgow to Toronto","8.0","4.0","5.0","2.0","4.0","5.0","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Steve Hughes","Canada","2015-07-29","Westjet deliver an acceptable standard of service at a reasonable price. I wouldn't say they are exceptional. Rather, you get what it says on the box. Staff are always reasonably friendly, unlike some other Canadian flag carriers. Gate staff often have a joke for the passengers as they board, cheesy, but OK. I don't like the move towards having to buy food on planes, but the food they served was decent, although as with all airlines, pricey. The planes are starting to look a little tired with the seats being ""well worn"". Overall, I would say the airline neither made or ruined the travel portion of our vacation. ","Boeing 737","Couple Leisure","First Class","Toronto to St Lucia","7.0","3.0","4.0","3.0","4.0","4.0","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Willis","Australia","2013-04-25","MEL-BNE front row of economy due Platinum status and was offered breakfast wrap with coffee. Arrived in Brisbane on time and baggage delivered promptly. On return decided to use upgrade and allocated seat 1D for return. Dedicated crew for business passengers welcomed onboard by name and offered juice or water prior to take off. Once underway the service was terrific. Onboard snack was either a warm tart with salad or smoked salmon with fresh fruit. Coffee and tea also offered and water runs wre regular. The entertainment is via tablet - however the earplugs provided aren't up to scratch. Hard to hear the movie and spent some time trying to adjust the earplugs.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Fang","Australia","2013-04-25","Flew ADL-MEL-Gold Coast last weekend Gold Coast-SYD-ADL on the way home. Virgin you need to work on your connecting flights - booked online so I assumed I would have enough time. On the way there 15min delay was assured by flight attendants that I'd have time to make it to the gate - wrong I sprinted from one terminal to the other and they told me the gate had shut. Young lady at the gate got me a flight first thing the next morning and arranged accommodation. On the way back there was a 5min delay and the only reason I made my connecting flight was that the gate was the next one down. Apart from that - seats are a bit rigid but not too bad didn't buy any food or drink.","","","Economy","","5.0","3.0","4.0","1.0","1.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","W Brown","United States","2015-06-11","We flew from Florence to Barcelona and Barcelona to Paris with no problems at all.  The flight was 10 minutes late and they told us why it was late.  The plane took off and landed smoothly.  We had 2 checked in bags, they both arrived together with us. One of the bag was 23.4 Kg and they didn't fuss about it. I would fly on this airline again in the future.","","Couple Leisure","Economy","Florence to Barcelona and Barcelona to Paris","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Andrea Scheinflug","Germany","2015-06-06","Flight from BCN-HAJ on 4th of May. Flight was delayed several times and finally cancelled in the afternoon. According to Vueling due to fog (which was there in the morning but had already cleared up until midday). No information or assistance from Vueling staff at all. Had to get back our already checked-in luggage which took another 1.5 hours. In the queue were approx. 1000 other people (several flights were cancelled that day by Vueling) and only 1 staff member from Vueling behind the counter. Could not help us at all. Next flight to Hanover with free seats could be offered only 3 (!) days later. So we also had to re-organize our flight home with another airline and spent one more night in Barcelona at our own cost. No offers from Vueling not even an excuse.","","","Economy","","","1.0","1.0","0.0","1.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","B Beck","Switzerland","2015-06-06","BCN to MXP. 'Boarding 17.50' the monitor at the gate said also an hour later. Nobody at the gate desk. Flight left more than hour late with no information or explanation let alone apologies. Normally would never fly a low- cost airline but this was the only option. I booked the best available seat at extra cost but received row 4. all rows have the same -virtually non-existing- leg space and with my 2 meter length I don't fit in these. Row 1 was empty even if I could not book it. Asked several staff if I can change but that was bluntly refused esp by the maitre de cabin who said I should have booked row 1 even after I explained that this was not available at the booking site of the airline. Never again Vueling.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Cunliffe","United Kingdom","2014-03-11","SYD-HKG-LHR VS201 25th March. What a contrast to the outbound flight this time had a window seat which had much better leg room than the centre seats on the outbound the comfort of the seat was still poor. IFE worked a treat with plenty of options the only issue is the screen resolution which is barely visible when viewing dark scenes in a movie. SYD-HKG cabin crew were first rate very efficient pleasant and could not do enough to help. Food was also good the crew for the second part of the trip were also a credit to the airline. A pity the outbound could not match the high standard of the return but my faith has been restored and Virgin will get another chance.","","","Economy","","7.0","2.0","5.0","4.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Horton","United Kingdom","2014-03-10","VS76 MCO-MAN. Previously allocated seats of 16H & K on the lower deck changed by Virgin to 24H & K on upper deck. Check in at Orlando like organised chaos. Boarding on time and efficient. Welcome drink provided. IFE magazine provided for March shame entertainment available on system was from February! Crew disinterested. One alcoholic drink provided with dinner which only comprises of salad main course tiny dessert and bread roll. No cheese biscuits or chocolate. Coffee served in paper cup. Baileys or brandy offered. Additional request for another bottle of wine resulted in 1 bottle for 2 of us served in plastic cup! No juice with breakfast lukewarm tea/coffee. Crew disinterested. Total opposite to VS75 MAN-MCO service 1 week earlier.","","","Premium Economy","","4.0","5.0","2.0","1.0","1.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Joyce Zak","Canada","2015-07-24","No delays to or from Puerto Vallarta. Unlike Sunwing the trip before. So you don't get a meal free, but you get much better service. We have flown with WestJet on three other flights to Mexico, only one time was there a delay, but we were given a food voucher and kept up to date,unlike SW. Do think they should make everyone put carry ons in the sizers like Air Canada is doing! We will continue to use WestJet.","","Couple Leisure","Economy","Vancouver to Puerto Vallarta Mexico","10.0","3.0","4.0","","3.0","4.0","3.0","3.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Ali Badreddine","Canada","2015-07-23","This is my third time using Westjet and it will be the last, all three times have been a horrible experience, but this last time has been an absolute disaster. Our flight to New York was scheduled for 4:15 pm - while waiting it was announced that the flight will be 10-15 minutes late, on the plane the pilot announced that we will be another 15 minutes late and 20 minutes later he announces that we will be departing at 6:15. We were given permission to leave the plane but to be back by 5:30. At 5:30 we were told that the flight has been cancelled and to go to the desk at the gate to be put on another flight. At the gate we are told 30 minutes later that there are no flights to New York for the rest of the day. Back through customs after an hour of waiting in a line that was hardly moving we are told to get out of the line and call Westjet to re-book the flight for the next day. Called Westjet and told that there is a flight at 8:25 to New York, after the manager says all flights are cancelled. The customer service rep on the phone says to me I can book you on the 8:25 flight but there is no guarantee that it wont be cancelled. We were expected to wait another 2 hours and to find out whether there is a flight or not which is the best they could offer. I asked for a refund so I can book with another airline and which is refused saying that it was not their fault it was La Guardia Airport that cancelled the flights. I rebooked my flight for the next morning at 7:00, which meant another $100.00 for cab fair ($50.00 each way) and waking up at 4:00 am to get to the airport by 6:00. A flight that takes one hour started with me leaving my home at 2:30 pm and reaching New York at 9:20 the next morning.","Boeing 737","Couple Leisure","Economy","Toronto to New York","1.0","1.0","1.0","","","1.0","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K Pardoe","Australia","2013-04-23","ATR 72 TSV-CNS. Very nice interior of aircraft but seat was feeling uncomfortable at the end of the 50 minute trip. Was served a snack and choice of cold drinks including water juice beer or wine. Never had anything like that on Virgin Blue.","","","Economy","","9.0","3.0","4.0","4.0","0.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P Ellis","United Kingdom","2013-04-21","We travelled on several flights from Sydney to Cairns to Ayers Rock to Melbourne in March 2013. All flights were pretty much on time planes were quite clean and cabin staff pleasant. Drinks and snacks were well served. We booked extra legroom on all these flights and being by the wing exits these also had the advantage of no recline intrusion from the seats in front. Check ins were good and one admin error on one leg was dealt with without a drama. Prices were OK and we'd gladly travel Virgin Australia again.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Craig Willis","Australia","2013-04-14","MEL-ADL-MEL. Quick trip to Adelaide from Melbourne. Embraer 190 on MEL-ADL leg. Great aircraft and staff were terrific. Flight left on time and landed 5 mins early. Flight back to Melbourne was half full and ended up in aisle seat with no one next to me. Again staff were great and served an excellent breakfast with fruit and nuts fresh milk and an apple. Virgin lounge in Adelaide very good with pancakes and juice with fresh fruit.","","","Economy","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Morris","United Kingdom","2015-06-04","I booked 14 seats from Cardiff to Alicante plus return in May 2105. I attempted to fill in the api form but it wouldn't save I was told that I could get my boarding passes at the airport when I checked in. On arrival at the airport I was told that we had to put our hand luggage in the hold and couldn't take on board I informed the staff that if I could have saved the api form and able to print out my boarding passes this wouldn't have been the case but it was totally ignored I felt that this was really unfair.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Peter Tucker","United Kingdom","2015-05-18","The flight from London to Barcelona was delayed by nearly three hours with no announcements or explanations. Airport customer service agent was very blasé about the whole thing - call the airline customer service. Well after 4 calls totalling 20 minutes I still didn't manage to speak to anyone. Irritatingly the flight departing an hour and 40 minutes later left an hour before mine. Gate staff were unhelpful and almost aggressive when questioned about the delay. To add insult to injury when we eventually arrived in Barcelona and were herded into buses we were held at the aircraft until the captain and crew had done there final checks switched off lights and locked the aircraft doors. Only when they got on the buses were any of them allowed to depart. As a consequence my pre-booked car rental was unavailable as the offices had shut some time earlier. All of this culminated in my not checking into my hotel until 04.30 in the morning! I will not be fooled into travelling Vueling again!","","","Economy","","1.0","2.0","2.0","0.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Francisco Barros","Brazil","2015-05-13","Took a flight from Barcelona to Zurich. The flight was a little bit late due to bad weather but no problem. They are very strict with luggage size rules so follow them. All in all I had a good flight. Everything was ok. Recommended. Do not be scared about negative reviews.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Jackson","United Kingdom","2014-03-10","Virgin Little Red. I am having to fly up to Edinburgh from London regularly for family reasons. I have tried all the airlines on that route and by far Virgin little red is the best. The price is always reasonable the flights always on time and the cabin crew are some of the best I have encountered without exception on every trip. I am very hard to please but I cannot fault Virgin little red. Highly recommend.","","","Economy","","10.0","4.0","5.0","5.0","4.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Hein","United Kingdom","2014-03-05","We travel each year to St Lucia and booked Premium Economy both ways this time. Previously we had seats upstairs in the 'bubble' but with the new aircraft on this route this is not available. The new arrangements are not a patch on the previous ones. Apart from the main cabin being much less quiet and peaceful the seats are less comfortable and the storage facilities very basic. It will be BA next year.","","","Premium Economy","","6.0","2.0","4.0","2.0","4.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Georgia Palmer","Canada","2015-07-19","From the moment our trip started it has been disappointment after disappointment. First, it took us 21 hours to make it from Abbotsford to our destination, Saskatoon (normally a 3.5 hour trip). Yes, there were issues with the weather, but on top of that WestJet canceled flights and we had to wait for late crew members. Well, on our way back home we missed our flight because of two minutes. The flight was supposed to leave at 5.45 and we got to the gate door at 5.37. Our boarding time was 5.05 and we got to the airport at 5. I did the online check-in, but even though my son is only ten-years-old I could not send his boarding pass to my email address or print at the kiosk, resulting that I had to go to a check-in desk in Saskatoon (which made us late) and deal with a very rude WestJet employee. Instead of trying to be helpful, all she did was lecture me that I was late and that I was probably going to miss my flight. I explained about the boarding pass issue and asked if she could help to expedite our way through the security line so we wouldn't miss our flight. Her answer was ""you got here late and you have to wait like everybody else. There's nothing I can do"". As we were finishing going through security they called my and my family member's names. We ran and made it to the gate two minutes after they had closed the airplane's door. I couldn't believe that knowing that we were coming they closed the doors anyway. This was the worst airline customer service I have experienced.","","FamilyLeisure","Economy","Saskatoon to Abbotsford via Calgary","2.0","1.0","3.0","","","1.0","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","R Sawyer","Canada","2015-07-10","I chose the Plus service, partly for the extra leg room and partly because everything is included - no nickel and diming. I have used this before and been reasonably pleased with the benefits, mainly since earlier flights were not full in the Plus section. On these flights however, there wasn't an empty seat on the plane, either way and of course I had a very large ""companion"" in the middle seat. Really it did not feel much different from the regular economy, but at least I did not have to pay any extras. I note that Westjet are going to stop selling the middle seat. Too bad they haven't implemented that already. I was hoping for some level of improved comfort for the extra money, but really I was just crammed in like everyone else. Food is the same as regular economy, and nothing to get excited about: limp sandwiches and junk food snacks. Wine was drinkable. On the return flight, the aircraft had no seat back entertainment, instead they were renting out tablets (much like AC Rouge). This was, of course, free in Plus. Choices on the tablet were minimal. All things considered, this service is preferable to Air Canada, who do not offer a premium economy on this flight. Air Canada do have full Business Class, but at outrageous prices which I cannot charge to my clients.","Boeing 737","Business","Premium Economy","YYZ to YYC","6.0","2.0","3.0","2.0","2.0","4.0","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Therese Stafford","Australia","2013-04-14","Travelled with VA as the final leg of an Etihad booked return flight between Sydney and Dublin. The difference between the Etihad flights and the VA flight is immense! Upon boarding the staff are cheery relaxed and friendly. All of your amenities a blanket and a bottle of water are waiting at your seat and they immediately walk through the cabin before take off asking if anyone needed anything else. The plane was comfortable nicely lit temperature was fine food was delicious and the staff passed through the cabin regularly with drinks. There was a small snacks section at the rear of the cabin with plentiful snacks drinks and a water tap. The entertainment system wasn't as vast as Etihad's in terms of choice but everything else about the flight was so pleasant that it really didn't matter. Highly recommend Virgin Australia and the only shame is that they have partnered with Etihad and I will absolutely not fly with Etihad again.","","","Economy","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jesse Oey","Australia","2013-04-14","VA813 MEL-SYD 2 April 2013 early morning flight. I was quite impressed with the refurbished Virgin Australia terminal in MEL's T3. My seats were accidentally mixed up during check-in and only 3 check-in counters were available even though there was a substantial queue. I went to the service desk and the friendly gentleman there was happy to switch my seats back with no hassle. The boarding process was smooth and organized and the flight departed on time. Complimentary drinks were provided and the FAs were generous in offering refills to passengers. No personal screens or IFE but I didn't mind since it was a short flight. Overall a pleasant experience will definitely fly VA again in the future.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Oeivind Hansen","Norway","2015-05-13","BCN-OSL on 4 May. First the screens informed us the flight was delayed by two hours. When we finally had boarded the FA informed us that the captain had gone over the working hours limit so we had to wait for another pilot and that it would take about one hour. After 1.5 hrs the new pilot had still not shown up. After another 30 minutes we were informed that the crew could not operate the flight and to leave the plane and wait by the gate for more information. Well we waited and waited and waited but to no avail. The lines at the customer ""service"" desk were horrendous. After waiting in line for more than an hour the one person at the desk didn't know anything and said we would just have to wait. It was now 6pm and we were suppose to leave 11.55 am. After another two hours wait we finally found out (after calling Vueling ourselves) that the flight was cancelled and to collect our luggage and go to the ticket Counter landside. Well to make a long story short - we spent 12 hours at the airport and they couldn't help us with anything. No food or drink no information and nobody knew anything when asked. We had to buy New tickets With another airline and pay for hotel accommodation ourselves. Vueling claimed it was due to weather after first blaming crew shortage and refused to compensate. I wouldn't travel with them again.","","","Economy","","","2.0","1.0","0.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M R Preson","United Kingdom","2015-05-13","On the first flight the seat in front was broken and was reclined for the whole flight the passenger being unable to put it into the upright position. This placed me in discomfort and potential danger. The seat should have been taken out of service or the passenger moved to an empty seat of which there were several on the flight. The crew took no interest and shrugged and walked away. Again on the first flight the refreshment service was done in such a slapdash manner that neither I nor the other person in the row were asked if we wanted anything and when I tried to attract the attention of a crew member I was ignored. Now I come to the more serious matter regarding the BCN-MAD flight. I was travelling with hand baggage only as I was in a hurry to get to a meeting. I had one small piece well within the size and weight limitation. This was taken from me at the aircraft door on boarding to be placed in the hold as there was no space left in the overhead lockers due to an apparent lack of proper control of baggage volume for the passengers who boarded before. The Vueling employee who stopped me from boarding was rude and abrupt and not prepared to listen to any viewpoint. My bag contained a laptop two cellphones keys money passport and confidential and valuable papers. I had to remove all these and whilst I was doing so the employee was standing over me impatiently making remarks. Other airlines on which I travel regularly both in Europe and South Africa manage to control hand baggage in a more efficient manner and it is a long time since I have been treated so rudely and inefficiently by an airline. On arrival in MAD I had to wait for my baggage for 42 minutes after landing. The flight landed at 15.05 and the first bags were on the carousel at 15.47.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Andrews","United Kingdom","2014-03-05","Return trip LHR to DXB in Upper Class. All on time smooth and efficient food pleasant and good quality wines. IFE worked well. Lounge still one of the best if not too crowded. Seating on A330 much too cramped for a premium cabin the aisle is so narrow the cabin crew cannot use a trolley. Crew were generally pleasant and helpful. Seat itself is also very tight.","","","Business Class","","7.0","3.0","4.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Green","United Kingdom","2014-03-04","As a party of 12 travelling together we were so disappointed with check in service at Gatwick and return check in at Downtown Disney. After pre booking our seats we were allocated on arrival different seats meaning we were all split up for 9 hr journey. On return same thing happened leaving our 3 yr old grandson to sit on his own when pointing this out to them we were told to sort it out ourselves. Meals offered were disgusting over cooked and rock hard rolls all inedible. Would never travel with them again. Ruined a fantastic holiday.","","","Economy","","3.0","3.0","3.0","1.0","2.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Michael Rombis","Canada","2015-06-20","My wife and I just returned home from our trip to Cancun, Mexico. Our airline was WestJet. Words cannot describe the great treatment we received from one of the flight attendants. ","","Couple Leisure","Economy","Toronto to Mexico return","9.0","4.0","5.0","4.0","3.0","4.0","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Diane Fassel","Canada","2015-06-15","We were headed home from Vancouver Island, hoping to have two or three weeks of travel time to arrive back in Ontario. On June 2nd we heard from our youngest daughter that she had been admitted to hospital. We drove to our closest major centre for airline travel which was Calgary. We arrived at the ticketing agent at about 1.50 pm and the agent on hearing our situation took things in control, calling the gate to say that she was sending a passenger who needed to get on their flight that was boarding in 20 minutes. She processed my ticket, waved extra baggage costs and put me into a premium seat so I could disembark quickly. I made the flight and arrived home in time to talk to our daughter before the night was out. I/we will will definitely fly Westjet in the future. ","","Couple Leisure","Premium Economy","Calgary to Toronto","10.0","5.0","5.0","5.0","5.0","5.0","4.0","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","F MacKillop","Australia","2013-04-04","BNE-SYD-DPS. Flight from Brisbane to Sydney 45 minutes late no one at Virgin transfer desk to assist us had to run to make connection in nick of time. SYD-DPS freezing cabin and no blankets (a very uncomfortable 6 hour flight as a consequence). Food (for which you had to pay) terrible choice between 3 items. Ended up paying $40 for very poor snacks and drinks for two. If you are going to operate as the lowest of the low-cost airlines then please at least be low-cost! No inflight entertainment of any kind as this is 'considered a domestic flight' one of the cabin crew told me. Seats narrow and poor legroom.","","","Economy","","3.0","2.0","3.0","1.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","David Bond","Australia","2013-03-27","Flew MEL-SYD return in Feb. Comfortable seats but nothing else would make me want to fly this airline again. Similar airfare to QF without the food. A budget airline masquerading as a full-service airline.","","","Economy","","5.0","4.0","3.0","0.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ragnarsson Annika","Sweden","2015-05-08","4 May 2015 Barcelona to Stockholm. 11 hour delay! Because of fog in the early morning there where delays and the flight could not leave at the planned time. We got information that the new estimated take off would be 13.45. After a short time told it was 15.15 instead. After that the time kept changing. The flight took off at 23.55! Vuelings own information desk had no information about anything. The queue to that information desk was very very long. It took about one hour to reach the desk. No information. No organisation. No compensation. No food. Never again!","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Beal","United Kingdom","2015-05-02","Booked to fly back from Florence to Gatwick on 19th April. Chaos at airport did not get on flight although checked in and luggage tagged. Told to take luggage with us and return later for more information. Did not get on flight so had to stay another night. One member of my group given back her boarding pass and got on flight but having checked in luggage there was none when she arrived at Gatwick and waited days for its return. Flight was very empty so why could we all not board? Very poor communication from staff and no reason given for delay. Will not travel again with them as it seems they often leave luggage behind.","","","Economy","","3.0","4.0","4.0","1.0","1.0","","","3.0","0"
"wideroe","/airline-reviews/wideroe","Wideroe customer review","K Vainionpaa","Finland","2015-03-24","Booked whole itinerary from their website; flew Wideroe from Kirkesnes to Batsfjord return with two very short layovers. Good cabin crew with smiles safety features and cockpit announcements both in Norwegian and in English. Leather seats seat pitch varies free choice of seat. Buy on board menu and a toilet use for short flights only when plane is landed for a 15 min layover according to flight schedule. All in all professional flight experience. Also security checks in the airport made me feel comfortable and were handled professionally. Make sure that you book all flights to one itinerary as there might be cancellations due to bad weather in Northern Norway. Wideroe will then rebook you to next day flight and provide an accommodation.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jennifer Rolfe","United Kingdom","2014-03-03","First time flying with Virgin Atlantic and despite leaving over 2.5 hours early for a 45 minute journey I was delayed so badly by traffic that I knew I would not make the baggage drop. I called ahead warning them I was behind and although the lady on the phone was sympathetic she said there was little I could do but get there and do my best. When I arrived 15 minutes after baggage closure I begged the lady working to help me. She went above and beyond booking my baggage in quickly giving me directions and calling the airplane staff to let them know I was on my way. Despite another hold up in customs due to a family in front when I arrived at the gate the staff were friendly and relaxed helping me get in and get seated as quickly as possible all the time with a smile and a laugh. They got me water since I had been running joked with me about the traffic and then continued with what I assume is their standard outstanding service. I have flown to America twice before with a different airline each time. This was by far the most comfortable and most looked after I have ever felt and I hope I get to fly again with them soon.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","N Collard","United Kingdom","2014-02-27","LGW - Cancun return. My wife and I flew out to Cancun in Sep 2013. The 747 fleet had just been refurbished on this route and our travel agent had a great last-minute upgrade deal for us (outbound and return) - which doubled our luggage allowance to two suitcases apiece. Priority check-in was great and the staff were fantastic. As luck would have it the morning we were flying out my wife had had a tumble and a mobility vehicle was laid on to take us directly to the gate. The Premium economy cabin was intimate - around 20-25 seats only and we easily boarded and disembarked along with upper class. We were welcomed with champagne and shown to our seats. The seats were fantastic - very comfortable - and the inflight entertainment system made time fly by. The movie and music choices were top-rate and menu easy to navigate! The cabin crew were very attentive and service was excellent.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","William McDonough","United States","2015-06-12","Westjet consistently provides poor service. They oversell leaving passengers stranded. Their flights are often delayed because flight crew are over assigned. If the flight they are working inbound is delayed then the outbound flight is accordingly delayed. Happens all the time. I am a regular Delta long flight patron. Deltas relationship on domestic with Westjet has caused me to reassess that. I will redirect my long flight business away from Delta going forward. ","","FamilyLeisure","Economy","LGA to TPA","1.0","2.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","T McGann","Canada","2014-01-03","My wife and I recently returned from Bahamas via Toronto to St. Johns Newfoundland. Flight 424 was scheduled to depart Toronto 8.10 pm on December 21st - arrive St. Johns 12.40 am on Dec. 22nd. Our departure time was delayed leaving Toronto until after 9.30 pm. 30 minutes before our scheduled landing in St. John's the pilot informed passengers that the plane had been diverted to Gander Airport and a further update would be provided at Gander. 10 minutes after landing (around 2am) the pilot announced that St. John's Airport was closed and that our plane was flying back to Toronto. After another wait of 10-15 minutes the steward came on the PA and asked the passengers for a show of hands as to those who wished to get off in Gander. There was no alternative offered in terms of how we were to get to our intended destination of St. John's no suggestion of assistance of any kind. The steward announced that passengers would be allowed to leave the plane in groups of 6. That we would all walk down a ramp onto a snow filled tarmac then search for our luggage. Once off the plane and inside the Airport there was not a WestJet representative to be seen. It was 4.40 am before I was able to get my wife and myself a taxi to the closest hotel. The next day we had to book a rental car to return home to St. Johns.","","","Economy","","","3.0","4.0","3.0","0.0","","","0.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","F Iwama","United States","2013-03-21","Premium economy on 02/16/2013 and returned on 03/06/2013. LAX to Brisbane outbound and coming back from Sydney to LAX on board 777. Pros: Newer fleet of planes and onboard entertainment system has a good amount of selection. Ambient lighting inside cabin in nice. Planes are clean. Noise cancelling head phones are effective. Cons: The seat cushions in premium economy even after their recent redesign a few months ago are terrible. My traveling partner and I could not find a comfortable position as the bottom seat cushion have padding that is very hard that does not have any give. I could not sleep inbound or outbound on these overnight flights. On our return flight we purchased some air filled cushions at the airport to try and help the situation but the design on the seat is so poor they helped very little. Food service is the same as economy. Food quality was poor. Inconsistent on-board bag policy. We knew about weight restrictions for checked baggage and followed accordingly. However on our return flight we were asked to placed our on-board luggage on the scale. I have never had another airline weigh our overhead carry-on bags. Service is mediocre. One round of drinks a meal flight attendants walk down the aisles for a glass of wine snack then another meal. No other drinks offered by the flight attendants besides port/brandy at night. The snack bar is just filled with a couple bottles of white/red wine no premium liquors and chips/cookie/popcorn/pretzel bags.","","","Premium Economy","","4.0","1.0","3.0","2.0","3.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Menghini","Australia","2013-03-08","Sydney-Perth. Excellent service found the food delicious and the entertainment system allowed for sufficient choice. The seats were comfortable but best of all the flight attendants - they made you feel welcome and were friendly and efficient.","","","Business Class","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Dobson Nigel","Australia","2015-04-24","We took VY6206 from Florence to Gatwick on April 19th and I was charged extra baggage to the tune of €220 then they didn't put any bags on the plane yes not one bag for the entire flight. We were told over the loudspeaker inside the airport at Gatwick after we had got through customs. Clearly they would have made this decision in Florence and not one word of it until everyone was safely out of reach - pretty poor service!","","","Economy","","","3.0","3.0","2.0","2.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Luis Starr","Saudi Arabia","2015-04-23","2 Flights First from FCO to ORY on April 1 2015 VY6251 and ORY to BCN on April 6 2015 Y8011. This is the first time I have flown a LCC in Europe and honestly was a bit anxious but was pleasantly surprise both flights were on time and the cabin was clean and bright the cabin crew were efficient and pleasant. Purchased a ticket with hold luggage both times luggage came out fast. No IFE as this was an LCC and no meals included but there is a by on board which seems to be adequate to those who will buy seats were surprisingly comfortable. Adequate information from the cockpit and check-in process were swift and organized. compared to other LCC with almost the same price if not much cheaper with hold luggage included would recommend.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"wideroe","/airline-reviews/wideroe","Wideroe customer review","C Rainbow","Ireland","2014-04-21","I travelled with Wideroe from Bergen airport in Norway to Aberdeen on 16th April 2014. The check-in is managed by SAS and was very swift and efficient. The check-in staff were very pleasant and welcoming and made small talk which was a nice start to my journey. Wideroe use a Dash aircraft on this relatively short flight across the North Sea to Scotland. The gate staff were very efficient and this was more than matched by 2 superb cabin crew members who worked very hard and offered tea and coffee and a small snack in the form of a muffin. The seats were very comfortable. The downside for me is that my seat appeared to have been changed from the seat I had picked online. I ended up next to the engines and as a result I could not see much. The interior of the aircraft was spotlessly clean and good information was given during the flight. I will certainly consider using this airline again in the future.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","3.0","1"
"wideroe","/airline-reviews/wideroe","Wideroe customer review","X Marcucci","","2008-10-30","Bodoe-Bergen with Dash very good staff - friendly and polite crossed the south Norwegian mountains landscape and take off perfect just quite noisy with this kind of aircraft.","","","","","4.0","","","","","","","","0"
"wideroe","/airline-reviews/wideroe","Wideroe customer review","Graeme Giles","","2008-09-17","Stokmarknes to Tromsø on Dash 8-100. My flight (40 min) was a part of a seven-leg evening journey from Bodø to Vadsø in bad weather conditions. Aircraft arrived to Stokmarknes already with 40-minute delay. The only flight attendant was absolutely the frendliest one I've ever met - her smile and attitude made everybody forget about the delay. Pilots excused for the delay twice. As warm mineral water was inaccessible in the trolley FA gave me her own. To sum up: very cosy atmosphere on board. Widerøe is the only significant regional carrier in Norway but does its best to satisfy passengers.","","","","","","","","","","","","","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Max Chenery","United Kingdom","2014-02-26","LGW-MCO and inbound: MIA-LHR so was able to experience the improved leisure economy and the Heathrow standard I have become used to after several previous trips. In my opinion Virgin are flawless still innovative modern and sophisticated. Used their complimentary 'Twilight Check-in' the night before we flew - extremely convenient and an excellent way of avoiding the additional queue's. Here we parted with our luggage selected our seats and obtained our boarding passes all in 20-25 minutes. Flight out was a 747-400 old livery however the inside was refurbished. Onboard we were welcomed by a polite crew and directed to our seats. Inflight entertainment was simple with a variety of films televisions programmes and other useful aspects that made the flight enjoyable. Menu offered: Lasagne Coq au Vin and a vegetarian curry. I chose the Coq Au Vin and it was surprisingly tasty. Drinks services were regular desert was handed out shortly after main was removed and afternoon tea was well presented and very appetising. Landed on-time at Orlando International airport and cleared immigration within 10 minutes with a 15 minute wait for our bags to appear. Return journey home was on an older 747-400 beginning to show it's age in my opinion. Boarded to yet another smartly presented crew who directed everyone to their seats with a welcoming smile. When seated the entertainment system began after the safety demonstration and we pushed back on time. Meal service offered Beef and Vegetables Chicken Tikka and a vegetarian Pasta dish. Again relatively enjoyable. Drinks service was frequent and staff very attentive. I managed to sleep for around 4.5 hours and awoke to breakfast. I avoided the blueberry muffin as it looked absolutely revolting I ate the breakfast bar and the fresh orange juice. Arrived in Heathrow 1 hour early bags delivered as soon as we cleared customs.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Tyler Teresa","United Kingdom","2014-02-26","LHR to CPT and return. Night flights both ways. The Heathrow lounge a delight as always. The cabins crews both ways were professional and on our return flight created a very happy atmosphere. IFE on our outward flight was old fashioned but we were given IPads as well. On the return it was the Vera system which was OK. Seats/beds fine and meals good. The lounge in Cape Town was better than expected. The arrivals lounge at Heathrow is very good and the cooked breakfast is great if you missed it on the flight Generally we have always been pleased with our Virgin experience.","","","Business Class","","7.0","4.0","4.0","4.0","3.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","J Ferrara","Canada","2013-12-31","WestJet is a terrible disorganized inefficient airline. My family's short flights from Toronto to Quebec and back were both delayed for several hours without any logical reasons for the delays. Almost 12 hours before our return flight WestJet somehow already knew there would be what started out as an hour delay to what is now a 3 hour delay. The West Jet employees don't even seem to know why or they know and are giving us lame excuses such as the crew has flown too many hours and the weather is bad (other airline flights have no delays at the same airport). They tried to compensate us with a $10 airport food voucher but we would rather have our flight be on time so that we can go home!","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Jay Geefs","Canada","2013-12-31","Kelowna to Edmonton WS224 December 27 2013. Their customer service is matching that of their competition. Arrived at Kelowna airport 1 hour before flight. Queue was not long but slow. A customer service rep asked everyone in line their destination. Pretty much the 30 people in line said Edmonton she proceeded to tell the personell on the desks that everyone in line was destined for Edmonton. There was no effort made to rush people through to make flight. The attitude was ""oh well"" nothing we can do. At least 20 people missed their flight.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Williams","Australia","2013-03-08","SYD-NAN return late February/early March. Outgoing flight was operated by a reasonably new 737-800 and was less than half full. The seats were quite comfortable with adjustable headrests. Travelled on a flexi fare which meant that entertainment and food was included. The IFE was ok - the choice of movies was limited but what was available was pretty good (probably worth the $15 if you travel on saver). The food though on both routes was absolutely disgraceful. On the way over I was served with a Luke Mangan egg lettuce and mayonnaise wrap. It tasted disgusting and the label said that it was 5 days old. On the way back it was an egg lettuce and mayo sandwich which I refused to eat. The meal was finished with a cookie and a pack of M&M's. Do not purchase a Flexi Fare! Return flight was operated by an old 737-800 with old and uncomfortable seats. The crew on the flight back were pretty inefficient and rude. Some of them even had a nap in the back row - seemed a bit much for a four and a half hour flight. Virgin Australia is really just a low cost airline and I would only recommend it for one or two hour flights. Based on the quality of the food I definitely would not fly VA to LAX.","","","Economy","","6.0","3.0","3.0","1.0","3.0","","","1.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Katerina Fulerton","Australia","2013-03-06","Brisbane-Denpasar. I used to fly with Virgin quite often just because it was the only direct flight to Bali from Brisbane and it used to be affordable. But the prices have raised and the quality is still the same. Their flights are often delayed and there is never any compensation. Food on the plane is expensive and disgusting. The worst is the staff. They come around with drinks once or twice during a 6hrs flight and the rest of the time they are asleep or watching movies. There is no entertainment on the plane. They charge the surfboard (5kg) as a 23kg bag (it has been changed recently after many complaints). Before they were at least cheap. Now the flight to Bali is quite similar in price to Singapore airlines. So never again.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Nicholson","United Kingdom","2015-04-14","I flew back from Florence to Gatwick with my daughter on 7th April. The flight was on time but the staff failed to inform us that no passenger hold luggage had been put on the plane. So everyone queued at the carousel at Gatwick for some time before an announcement was made that our cases would not be arriving that day. We are all still waiting for our cases and it is now Friday 10th April. We have not had any apology or contact from Vueling in that time. This is obviously not an isolated case as I gather it also happened on the 5th April as well.","","","Economy","","","3.0","2.0","0.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J White","United Kingdom","2015-04-14","Flying from Barcelona to Dublin on 9th April at 11.45am. On check-in no-one mentioned delays. We sat in airport until 9.00pm at night without a single word from Vueling or a representative telling us what was going on. The passengers on our flight were going mad. We were then boarded onto a plane but were told that there would be a further 2 hour delay and that passengers who didn't want to fly could leave the plane. We were then told an hours delay. We had not received even a complimentary drink at this stage. It was outrageous. I have never had service like it in my life. I will never book with this airline again. We eventually got home 12 hours later without so much of an apology.","","","Economy","","","2.0","2.0","1.0","0.0","","","1.0","0"
"wideroe","/airline-reviews/wideroe","Wideroe customer review","Michael Rapp","","2006-10-09","Tromsø to Kirkenes via Vadsø and Vardø was a funny experience. Dash 8-100 with 37 seats was occupied with 24 passengers for the first leg. Flight attendant was very charming and smiling at every passenger while announcing and demonstrating the security equipment (well on this plane there was no place for her to hide). Short after take off she prepared her little trolley in front of the cabin and then started the ""food for purchase"" service as usual on Widerøe. Bought a reindeer (!) sandwich and a coke which was an adquate snack. 20 of the passengers left in Vadsø and we had a 30 min stop. Before we continued we were asked if we would like to see the security information once again. Nobody had a need for this and so we departed. The 15 min hop to Vardø was beautiful because we did fly just a some hundred foot above the ground and the sights were spectacular. The other three passengers left the aircraft in Vardø and another passenger joined us. So we were two for the hop to Kirkenes and we got a very personal security briefing which was different from the usual standard phrases. ""Don't get shocked if it seems that the life vest strangulates you. That's because you should not slip out"". Hop to Kirkenes was 20 min and the farewell was the most personal I ever received on an air trip.","","","","","","","","","","","","","0"
"wideroe","/airline-reviews/wideroe","Wideroe customer review","Jim Aboen","","2006-03-18","Don't understand the comment below  cause on international flights wideroe use 2 or 3 year old planes dash 8 Q 400. Wideroes oldest planes are used in domestic flights and was delivered in 1994-98. wideroe is not a low-cost airline but the service is very good. but would be nice with free beverages and meals but this disappeared when SAS bought the company. Traveled from Copenhagen to Torp but because of fog and missing cabincrew (caused by the fog) the plane was 2 hours late but so were all other planes too. While waiting Wideroe gave a coupon worth 10$ to every passenger to be used for fooddrink or snack in the airports shops.","","","","","","","","","","","","","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Stephen Smith","United Kingdom","2014-02-26","After finally shipping-off the children to various universities my wife and I booked a 'Cancun' holiday. This was the first flight with 'Virgin' and we were both looking forward to it immensely. Check-in at Gatwick was very organised. We were bitterly disappointed with the in-flight meal the only option being 'Sausage and mash' this was compounded by the problem of being unable to have a third alcoholic drink. Please don't think that we expected to become intoxicated but we were going on holiday and a third drink or even a fourth small can of lukewarm beer would have been welcome.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Perrin Susan","United Kingdom","2014-02-25","LHR-CPT-JNB-LHR. February flight out was excellent great crew comfortable bed although Virgin do seem to be trying to cut costs in upper class. Lounge still excellent return from Jo'burg lounge is great if a little small but we were bussed to the plane there was no airbridge no priority boarding a complete shambles not what you pay upper class fares for. Flight and crew faultless although I do not know how airlines can overcome the issue of young children in a business class cabin on a night flight.","","","Business Class","","8.0","5.0","5.0","4.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Dobbs","United Kingdom","2014-02-24","Flew VS77 MAN-BGI in PE 747. Good flights both ways newer entertainment system FAs good food and drink good. Nice experience.","","","Premium Economy","","8.0","4.0","4.0","4.0","4.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","C Dang","Canada","2013-12-29","My husband and I were supposed to depart for Winnipeg at 9.05 pm however there was a half an hour delay. That was not an issue. We wanted to know when we should come back to the gate after grabbing a bite to eat. We waited at the counter for 10 minutes while we were being deliberately ignored by an entire West Jet crew who were joking around and talking with each other behind the counter. Finally a pilot approached us and did not have an answer for us. Being further ignored I decided to ask someone else (flight attendant). She was rude and short with me. I finally got to talk to the woman that the pilot suggested but she was even more rude. I could barely finish asking my one question because she was raising her voice over mine. I am not upset that no one had an answer for me I am upset with how we were treated and how we were spoken to. I cannot believe how difficult it was to ask 1 question and to receive a kind response. This will be the last time I fly with West Jet.","","","Economy","","1.0","0.0","1.0","0.0","0.0","","","0.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","R Crisostomo","Canada","2013-12-23","We were supposed to fly YYZ to LGA on Dec 22 2013 (WS 2010). We checked flight status before we left home - ""on time"". When we got to the gate it said delayed by 45 min. Then they said it's now cancelled. Called their 800 # and re-booked us on the 8.30pm flight - not too bad. We had to go down to arrivals to wait 40 minutes to retrieve the luggage we checked in. We went back up to departure went through immigration and security again but when we got to the gate for the 8.30pm flight it said cancelled again. Fed up we asked for a refund so we can try another airline. Air Canada and American were flying to LGA. But WestJet would only offer ""credit"" for future bookings.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","J Lynch","Canada","2013-12-09","A five hour flight to Cancun from Calgary passed by quickly. There were 4 channels of fairly new movies to choose from. A beverage and either pretzels or cookies were offered twice as well as a water ""run"". Staff was helpful and friendly. A very efficient check in at Calgary especially if you've printed off your boarding passes at home. Our luggage arrived always a good thing. Lots of families flying on this plane but no crying babies. It was still fairly expensive to fly. We booked in June and pre-booked ($) our seats.","","","Economy","","8.0","4.0","4.0","2.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","U Anthony","Australia","2013-03-06","Sydney-Christchurch on 737-800 Premium Economy. Boarding was friendly and quick using priority lane priority pass given for immigration. Use of Koru lounge in Sydney good offerings friendly staff although lounge is really starting to show its age. Boarding was fast and organised. Aircraft was painted in Pacific Blue colours but was refitted inside with the new Virgin Australia scheme. Premium Economy seating was roomy. The cabin supervisor greeted me by name and sat down and explained services and catering I was very impressed and chose what I wanted and at what times. Flight was great inflight entertainment was a portable player but I declined as had my own tablet. Cabin staff were excellent and I could not fault them. This flight was excellent and highly recommended.","","","Premium Economy","","10.0","3.0","5.0","4.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Howe","Australia","2013-02-26","Brisbane to Perth. This is a 5 + hour flight and absolutely no in-flight entertainment available at all. Luckily I had my book. Meal was served as its a 5+ hr flight and food ok. Flight on time.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Lachlan","Australia","2013-02-22","Midday flight from Sydney to Melbourne. No queue to drop our bags off which was great. Flights times kept changing until we started boarding 45 minutes after scheduled time. Boarding slow and painful due to the lack of staff and the process in which they board the plane. I thought the staff were nice. Business class is separated from economy by a sheet of tinted glass. Real business class service such as Qantas would have curtains and solid wall to separate business class which I much prefer. Since I am over 6ft tall I won't complain about the leg room. Food served quickly after take off. Food is expensive on Virgin and I just went for the free coffee. Unlike the new 737-800s this old aircraft still have television screens on the back of seats. Some channels are still available to watch and it kept me occupied until we got to Melbourne. When we landed we walked out the back and went into the terminal to get our luggage. Virgin need to catch up in customer service.","","","Economy","","6.0","3.0","2.0","2.0","3.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A van Galen","Netherlands","2015-04-10","AMS-BCN VY8301 3 April. Return BCN-AMS 6 April VY 8306. We flew Vueling before with not much issues. This time the checking via the website did not work website down all the time. The mobile app does hang as well. We were informed few days before the flight of half an hour delay. Then for the flight back from BCN to Amsterdam we experienced another 2 hours delay including an hour in the plane. Staff were rude and uninformed and refused to give their name. We arrived two and a half hours late. Customer service reply was sorry nothing we can do. The return flight was operated by an airline called Avion this was not mentioned anywhere on documents or communication Avion is even worse then Vueling in terms of staff and service. All in all appalling service.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Gerard Perera","Sri Lanka","2015-04-08","Flew from Paris to Lisbon and back. I am six foot two and so the biggest gripe was space which there is very little of. Manageable on short two hour flights but anything more will be quite tough. Flight attendants were very helpful however and let me switch to an unoccupied row so I could stretch my legs a bit and on the return an emergency exit row so I had more space. Planes were new and clean flight attendants very friendly and helpful as well. Planes took off on time and landed either early or on time. Effortless journey and found them perfect for short flights would easily recommend them the next time.","","","Economy","","9.0","3.0","5.0","0.0","1.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Tony Quinn","United Kingdom","2015-03-09","LGW-BCN-LGW. Having had poor previous experiences with Vueling we were not relishing this trip and we were prepared to write another negative report. However this time we were not too disappointed. Yes the leg room is appalling and made even worse since the seats recline but I'm only 5-10 and I could cope for two hours. This trip was no better or worse than other ""no frills"" carriers. Check-in at Gatwick was very poor and the staff were slow and disinterested. Boarding was chaotic to say the least and this caused a delay. On the return leg it was much better. Easy (and early) check-in at BCN with a very pleasant young woman. Better organised boarding meant an on time departure. Cabin staff were pleasant and the catering was OK if a little expensive (captive audience !). We will be using Vueling again in September and we know what (and what not) to expect. We only use them because they get us where we want to go when we want to go.","","","Economy","","7.0","1.0","4.0","3.0","0.0","","","5.0","1"
"wideroe","/airline-reviews/wideroe","Wideroe customer review","Eric Bateman","","2005-03-31","Air Wideroe from CPH to Torp to Stavanger. Bit of a long trek on a slightly ageing Dash turboprop aircraft. No food or drink unless you buy it but friendly enough. Not sure that this is the way to travel for a long flight but Ok for short hops.","","","","","","","","","","","","","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","James Mooney","United Kingdom","2014-02-21","I recently took a party of 6 people to Cape Town with Virgin Atlantic and will definitely never fly with them again. We paid for extra leg room and then found that for 3 of us sat together none of us had any internal inflight entertainment screens that worked. I asked if my client from the party could be upgraded to a seat with a working screen - the FSM said that a £30 additional payment for leg room entitled her to nothing and that he could offer her a seat directly in front of the toilet door. The plane appeared to have seats with the same problem all over the show. Added to this the food was poor and as for drinks - half a glass and then fend for yourself! The number of cabin staff was so few that service again was the worst I've experienced.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Dale","United Kingdom","2014-02-18","We were put on a Virgin Atlantic flight from LAX as our Delta flight to LHR via Atlanta was cancelled due to storm last week. Have only flown Virgin once in the past (PE) and I have to say I was very impressed. Upper Class full but the crew were excellent. Like the layout and being only 5' 2"" the bed was great for me. Food very acceptable both dinner and breakfast.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","3.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","L Sisk","Canada","2013-12-06","I had a flight out of Edmonton connecting in Vancouver for an onward flight to Mexico. My flight was to leave at 8.40am. I arrived at 7.55am. I proceeded to a Self Serve computer that wasn't working. I then went right up to the check-in counter I was told that she would not check me in because I had missed their cut-off time of 45 minutes. There was not queue at security and it would be no problem in getting to the gate. I could have got to the gate in less then 10 minutes. The CSA was very rude and condescending she lectured me and did not provide any quality customer service. As a result I was not able to go to Cabo and had to re-book for another day. This was all because WJ would not step up and provide some great customer service. I could understand if it was a very busy time when the airport is packed and their is huge line-ups everywhere. The airport was very slow. This was the worst customer service I have ever experienced from a major company.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","J Ratcliffe","Canada","2013-12-05","Recently flew from Saskatoon to Cancun. Departing Saskatoon we were boarded on time and then proceeded to sit in the aircraft at the gate for at least 60 mins. This was apparently due to freezing rain which had been falling from the sky 2 hours before when I walked into the airport. Why board us? Would be much more comfortable sitting in the airport. On the way home after boarding in Cancun we once again sat in the aircraft on the ramp for 60 mins. We were told it was due to the Mexican ramp hands having some confusion with the luggage. On arrival in Saskatoon we were to find out that they had off loaded bags in Cancun due to a weight and balance issue. Why couldn't the captain have been honest rather than blaming the Mexican ramp hands? The person I was travelling with was unlucky enough to have his luggage not arrive. He was told it would arrive the next morning. He has yet to receive it and we have been home for almost 72 hours. When we were checking in at the airport in Cancun a group of people approached the counter next to us asking to get on our direct flight rather than the one they were scheduled to be on. None of these people were standing at the baggage claim in Saskatoon wondering where their luggage was. This does not make sense to me. Their luggage should have been off loaded. I can only assume that the plane became overweight with the last minute passengers and their luggage. Also have to say that the food available on board is appalling. I am a vegetarian and can choose from a variety of junk food options. There is no veggie sandwich available. I asked for crackers and hummus and was told it was not available so then asked for the cheese plate and received the same answer. We sat on that aircraft for seven hours on the way home how can you expect someone not to eat for seven hours? I used to think that Westjet was the only option when choosing an airline. Not anymore. Thankfully a person has options these days.","","","Economy","","","1.0","2.0","1.0","3.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","B Walters","Canada","2013-12-04","Trip was fine. Flights both ways were on time or reasonably close to on time. Only thing to note is that a small roll on bag will not fit under the seat in front of your if you are seated on the aisle. That space is very small and will fit only a large purse or very small carryon bag. Middle seats and window seats seemed to have enough room under the seat ahead for a reasonable sized carryon. If you don't board the flight early you miss out on finding space in the overhead bins and even one flight when I boarded right after pre-boards people in the row behind mine had crammed everything into the overhead bins leaving no room for others around them. So be warned about this. The four flights I took from Ottawa to Toronto and then to Tampa and back were fine. The crew were very pleasant and the ground staff in all airports were equally pleasant. No complaints here. Seat space did not seem any roomier than other airlines I have travelled on and food like other airlines must be bought by credit card. It would be nice to see a small sandwich offered free of charge like in the ""good old days"" not that long ago. I'm sure it would not cost them that much. I would definitely book on West Jet again if only for the friendly faced staff who did appear to enjoy their jobs.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Huggett","Australia","2013-02-21","Sydney-Hobart-Sydney on 737-800 and E190. A mixed bag. I can't quite figure out VA. Aircraft's are modern and the refurbished interior including seats look and feel great. Plenty of legroom. The 737 had the old ""live2air"" seatback entertainment. The E190 had no entertainment. Food was only available to purchase on these flights but if I was travelling from Sydney to Canberra or within WA some snacks are complimentary. My return flight departed on a Tuesday at 5pm and beer and wine are offered complimentary between 4pm and 7pm - but only between mainland capitol cities. Overall I don't mind flying VA but it would be good if they could create some consistency in their product.","","","Economy","","7.0","5.0","3.0","1.0","1.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Davies","Australia","2013-02-20","Melbourne-Hobart-Melbourne in Economy. Had only carry-on bags and checked in online so we were able to bypass the horrendous queues at Melbourne Airport. Flights were 45 and 30 minutes late departing Melbourne and Hobart respectively and there weren't any updates - either to the departure gate display boards or by way of public announcements - to waiting passengers at either airport resulting in many people approaching the departure desks to query staff. During both flights flight crew apologised for the late departure which was said to be due to 'delays with incoming aircraft'. Apart from those aspects the flights were satisfactory; very clean aircraft comfortable seating and friendly and competent cabin staff. There isn't a great range of snacks on these mid-morning flights but what is available is likely to be sufficient for most passengers given there's only about an hour's flying time in each direction.","","","Economy","","7.0","4.0","3.0","0.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Herman","United Kingdom","2015-02-18","LGW-Barcelona. Weekend trip major gripes are the very limited legroom (I recall even Ryanair offering more generous legroom I am 6' and it was almost torture) and the inability to select seats online even though the trip had cost £120. In-flight staff are very friendly I purchased a tiny bottle of wine (seemed smaller than the usual small bottles) on the return for 5 euros not cheap but the wine was good enough. Boarding for outbound flight at Gatwick took ages and seemed disorganized on top of that the gate area was not heated and it was absolutely frigid. At check-in on the return I was told I was on stand-by because I arrived late and the flight was overbooked by 10 passengers. They did offer hotel and meal vouchers plus compensation and in the end it was a non-issue as I was able to board although I saw several other passengers left behind at gate. I would travel with them again for the right price but not before looking at other carriers first.","","","Economy","","5.0","1.0","4.0","2.0","0.0","","","4.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Frank","Australia","2015-01-28","Flew Vueling 24 December 2014 from Paris to Barcelona and then 29 December 2014 Barcelona to Seville. Flights either left on time or a few minutes early boarding was well organised and bags arrived promptly. FAs were helpful and pleasant. Was nervous after some comments but was totally satisfied with both flights.","","","Economy","","10.0","4.0","3.0","1.0","1.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jean Jones","United Kingdom","2014-02-17","Travelled on VS076 from Manchester to Orlando. Had booked seats in upper cabin Premium Economy but seat numbers were located in lower cabin. Should not have been too much of an issue except a couple of very loud passengers kept up relentless conversations throughout flight. Complained to customer services who did not respond for 28 days. Lousy service. Response was full of it must have been my fault and after June 2014 I can pay £25 for the privilege of Virgin getting it wrong. Virgin have published an incorrect seat plan and are not admitting it.","","","Premium Economy","","1.0","2.0","4.0","3.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","B Swire","United Kingdom","2014-02-15","Just returned from Miami (Sunday) had super flight attendants. Have had to put 1 star for inflight entertainment as my earphones could not be used (fault with arm console). The flight attendant did everything she could but to no avail and the way she dealt with it was first rate.","","","Premium Economy","","10.0","4.0","5.0","4.0","1.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","C Parry","Canada","2013-11-29","I am completely appalled at the way my last trip with WestJet to Las Vegas ex Calgary went. My flight ex Calgary was delayed 1 hr due to mechanical problems which caused me to miss my planned events. Our return flight on 25th Nov was again delayed 9 hrs due to a mechanical problem - which again caused me to miss planned events in Calgary These delays were totally unacceptable and a $10 voucher seems rather small. I will be travelling again in the new year in the USA and I doubt I can trust the condition of the WestJet aircraft.","","","Economy","","2.0","3.0","3.0","3.0","3.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","R Stone","Canada","2013-11-29","Flight from Varadero to Victoria on November 17th. I thought Air Canada was bad so I switched to WestJet. As bad as Air Canada is it was a mistake going with WestJet. Guess I go back to Air Canada. We need some better choices here. WestJet is probably the worst airline I have flown with. European South American and Caribbean based airlines have provided much better service than these two Canadian airlines.","","","Economy","","","3.0","1.0","1.0","2.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","G Ty","Canada","2013-11-18","On the 6th of November I flew from Vancouver to Maui and I must say that WestJet really lost their edge towards Air Canada in the past few years. Considering the flight was for six hours and in the middle of the day (10.30-4 Pacific time) I was expecting some sort of meal and drinks. However the drink cart only came around once and there was no food served whatsoever (excluding a single bag of pretzels). As well they had absolutely no inflight entertainment of which they are famous for. Overall the only thing that was even decent was the low price I got for the flight but I see why it was so low now.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Alex Ford","United Kingdom","2015-07-31","Uncomfortable seats, only a couple of millimeters of padding, if at all. There is also a metal rod at the front edge of the seat which is raised, pressing against the back of the knees. We have informed the crew about the seats every time yet the problem persists, in fact it has got worse. Crew can get snappy, even rude at times, particularly if you ask for what you paid for. Eg: They sometimes put other passengers in the most expensive seats for which you paid (among the first 6 seats), asking you to choose another seat and accept a refund or leave it, without apologising for the inconvenience, yet insisting that they followed procedure and good conduct. If only it was cheap but, it's far from it most of the time.","","Couple Leisure","Economy","London to Debrecen","1.0","1.0","1.0","","","3.0","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Natalia Beaumont","Australia","2013-02-20","Sydney to Bali Bali to Sydney. Very poor service unfriendly staff no radio or TV on board food is not included and what is offered for additional charge is of a very low standard. On the way from Bali we were stuck at the airport because there was no information of the board about check in counter or gate number. We were waiting 1.5 hours and only after asking someone (no information desk) we were referred to counters 53 to 57 where Virgin normally does its check in. After going there we found that the check in was almost completed. We were the last couple in the queue although we arrived at the airport 2.5 hours in advance. Staff on the plane were unfriendly we were sitting at the back of the plane with a few vacant rows behind us. I have requested a flight attendant to let me occupy a row behind us so we could stretch and sleep through overnight flight. She said that she would let me know. However other passengers and crew members occupied those rows and I never was allowed to go there. It was freezing cold on the plane but no blankets were offered to the passengers although all crew members had their jumpers and blankets on. I would never fly again with Virgin and would never recommend it to other people.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Karen Baratta","Australia","2013-02-14","My daughter and myself recently traveled to Bali on 29/01/13. I was very disappointed in the service we received. The flight was not full quite a few empty seats. The cabin crew only came through once to offer refreshments and anything else we may have required we had to use our buzzer to gain their attention. Seeing it was a 6 hour flight I assumed we would have had better service. At one point I did enquire if they had any paracetamol available the flight attendant said yes and went to get them but she never returned. I feel we were an inconvenience to them rather than part of their job. Very disappointing.","","","Economy","","1.0","2.0","1.0","2.0","1.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Mike Eberhardt","Switzerland","2015-01-11","Trip in December from Zurich to Malaga. Booking easy airplane on time boarding fine. Seat Comfort / Space is very limited.","","","Economy","","7.0","3.0","1.0","1.0","1.0","","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Abramsson","Sweden","2014-12-10","Stockholm to Barcelona and Barcelona-Stockholm - everything was great we landed 10 minutes early on the way to Barcelona and we got our luggage very fast. Nice staff no trouble with the baggage or information - would fly with them again!","","","Economy","","10.0","3.0","4.0","3.0","2.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Shah Noor","United Kingdom","2014-02-13","VS01 DXB-LHR. First time with Virgin Atlantic. Half empty plane very poor customer service from flight attendants most of whom were miserable with not even a smile. Seats were not comfortable and the meal was below international standards. I am making judgement and comparison as I have flown with many other airlines and this is the worst one for me.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Crusher","United Kingdom","2014-02-13","VS603 Heathrow to Cape Town return. Great flights both ways premium out upper class return. Fantastic crew on outbound flight worked so hard meals were very tasty and drinks were plentiful. Return slept in upper class bed for good 9 hrscrew very friendly and good meals served without delay. Both flights were full to capacity this must be a very popular route for Virgin we will book flights with them again without doubt.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Joanne Sankey","Canada","2013-11-14","We were delayed in Ft Mcmurray because of fog. Everyone on the crew and the captain went out of their way to make sure we were comfortable. The ground crew even brought us pizza the service was above and beyond anything I expected. I missed my connecting flight and Westjet got me the next available seat on the next plane which was upgraded and a food coupon as well. WestJet is the only airline I will fly with.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","J Hedman","Canada","2013-11-12","Return flight from Chicago to Victoria BC (via Calgary) was late leaving. We were very concerned about making our connection. When we asked the flight attendants for information we were told they had ""no idea"" Turned out the flight from Calgary was also late but no one bothered to tell us that. Very poor communication. WestJet has gone downhill. Maybe they could all chip in and buy a clock so every now and then they could leave on time. I only fly with them if no other option or if it's an amazing deal.","","","Economy","","3.0","2.0","1.0","2.0","3.0","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Justin Madugba","Belgium","2015-07-29","The customer service at the airport is nothing to write home about. The policy seems like a punishment for those who chose to fly with them. Mistakes of any kind are fined heavily and the staff are rude if you ask for the simplest explanation. ","","Couple Leisure","Economy","Brussels Charleroi  to Budapest","2.0","3.0","3.0","","","1.0","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","B Debska","United Kingdom","2015-07-28","Wizz Air allocated seats. Booked a three adults and two infants flight and we're all sitting apart. Complete lack of customer care. ","","FamilyLeisure","Economy","Warsaw to London","1.0","1.0","1.0","","","1.0","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Freeman","Australia","2013-02-13","First time travelling in business class on a flight from MEL to MCY. Cabin supervisor was polite very approachable and looked after the needs of all in business. Nothing was too much trouble for any of the crew members. Comfortable seats great spread of food and endless drinks. The Samsung player was good. First one was low on battery but was quickly replaced. Headphones were of sufficient standard. However I did end up swapping for my own personal set. Always a pleasure to travel with Virgin Australia.","","","Business Class","","10.0","5.0","5.0","5.0","4.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K McNamara","Australia","2013-02-13","Arrived at Sydney Airport for our flight to Townsville 1.5 hours before our flight departure time and joined the most horrendous queue that snaked almost out the door. Absolute chaos in the terminal and people just making up lines ad hoc. We stood and waited. We had a 10.05 am flight and at 9.40am we still had at least 15 people ahead of us in the queue. Listened for announcements regarding our flight - nothing. Finally I pushed my way to the front of the line in order to flag a passing Virgin staff member who was milling around. She ushered my husband and I to a counter had a quick check on her screen and said 'Nope you've missed that flight you should have checked in by now'! She tried to tell us that there were numerous announcements for passengers flying to Townsville to approach one of the end counters. We demanded to speak to the supervisor on duty she eventually conceded that sometimes when they are 'experiencing high passenger volumes' that some things (like relevant PA announcements about flights) can be overlooked! We got put on another flight via Brisbane and were given $60 in meal vouchers of which we used $16 on the flight to buy a couple of cans of drink and some chips - not much else available! Don't just stand in line assuming that Virgin will let you know what is going on. If you can see that time is passing and you are still not checked in go to the head of the queue and ask what is happening otherwise you may have your flight closed too and depending on how booked subsequent flights are you may even get on the next flight.","","","Economy","","2.0","3.0","1.0","1.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Charlesworth","Australia","2013-02-08","MEL-DPS on VA4153 02/02/12. Flight time to Bali 5.45. Load factor about 75%. First time flying VA International and was pleasantly surprised. Flight was on a Boeing 737-800 used for domestic flights but it was spacious and comfortable with the new Boeing Sky interior fitted on newer 777's. Traveling in a party of 5 adults and one infant aged 8 months the crew were fantastic with the baby engaging and nothing was too much trouble. Will definitely fly Virgin on International Short Haul again.","","","Economy","","8.0","5.0","5.0","3.0","1.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","John Hill","United Kingdom","2014-12-04","Flew Cardiff-Alicante-Cardiff in September and found the aircraft modern and clean and on time the flight crew were pleasant and efficient so for a budget airline no complaints.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","O Cano","Belgium","2014-12-01","Flight 12 Oct 2014 Rome-Brussels. Due to a last minute rescheduling of the crew (apparently the captain was told to fly to Brussels instead of another destination last minute) the plane departed with a 2.5 hr delay. To avoid giving the corresponding food and refreshments entitled for delays over 2hr according to EU legislation we boarded ""only"" with A 1.5 hr delay and made us wait another hour on the plane! Then they only gave 1/2 glass of water and no free snack. Apart from this incidence the space between seats is unacceptable you are seated like sardines in a can.","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Rodder","United Kingdom","2014-02-13","New York JFK to Heathrow on A340-600. We expected terminal 4 at JFK to have some breakfast facilities for the 07.30 flight but the choice was McDonald's or a coffee stand. Chaotic boarding but a friendly crew and an OK daylight flight to London apart from being very hungry. We were served a cereal bar a muffin and tea or coffee after take off and then a small hot meal (chicken tikka) 2hrs before we arrived into Heathrow. Many passengers asked for food mid-flight as the limited breakfast options at JFK together with a sugary snack after take off didn't really match up to Virgin's advertised ""dining"" experience. We accept that we travelled economy but I'd rate the catering service and quality on this flight as poor. Anyone taking the morning flight from New York should consider taking their own food as you won't get much on board. The entertainment worked well and the crew were friendly but the meal service was extremely disappointing and certainly doesn't match the website adverts. I can't recommend Virgin from New York to London I'd expected them to be ahead of the competition not way behind.","","","Economy","","6.0","4.0","4.0","2.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Berisford","United Kingdom","2014-02-12","VS19 LHR to SFO 21st Dec 2013. Returning VS20 SFO to LHR 2nd Jan 2014. Economy seats very narrow no room for arms and if the person in front of you puts their seat back you can't see your TV. Was disappointed with Virgin in general. Has a good reputation but was a letdown.","","","Economy","","2.0","1.0","4.0","3.0","4.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Remi Girard","France","2013-10-29","I flew from Quebec city to Toronto. I enjoyed this flight. The crew were friendly and polite and even if there was only 1 hour of flight we had a personal screen per person. Moreover it was much cheaper than with Air Canada for the same journey. I will travel again with Westjet.","","","Economy","","10.0","4.0","4.0","0.0","4.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Rabih Altair","United Arab Emirates","2015-07-27","Here I am at Sofia airport waiting for my flight to Dubai and I am fuming. I checked in online earlier like I always do, came to the airport presented my mobile but airport staff referred me to the check in counter saying that Sofia airport does not accept mobile passes. At the Wizz Air check in counter, a very 'nice' lady who barely speaks any English bluntly asked me to pay 35 euros to issue the boarding pass, saying that's their policy and that every person who checks in online and do not have the paper printed in A4 need to pay 35 euros to issue a boarding pass. Although I had made this trip with Wizz Air from Dubai airport to Sofia a week ago and as in every single airline experience I've had I either printed a boarding pass from the self check in machines, took it from check in counter or showed the mobile boarding pass. I have never been asked to pay for a boarding pass and 35 euros for a piece of paper! I asked for a printer to print my online pass but they just shrugged saying they don't have any. When asked about why this fee didn't apply in Dubai airport, the lady simply said that the Dubai airport staff must be making a mistake. I am told that had I not checked in online I would have gotten my boarding pass with no charge. And that because I was being efficient and making ground staff life easier by checking in online, I am supposed to pay a completely ridiculous charge.","","Solo Leisure","Economy","Sofia to Dubai","1.0","2.0","3.0","3.0","","1.0","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Starr","United Kingdom","2015-07-25","I've been travelling with Wizz Air for many years. Compared to Ryanair it always seemed better but I'm about to fly with Wizz Air again this year and the more I hear the more unhappy I am. They seemed to be interested only in money and don't care about their passengers. The cabin baggage - even Ryanair has a reasonable cabin baggage allowance. With Wizz Air the cabin bag is so small, you can barely fit anything in and if you want to upgrade to the size of the one Ryanair transports for free, you have to pay. Now, Wizz Air came up with the allocated seating idea (not the first airline, of course) and we thought since we bought the tickets all at once it shouldn't be a problem - wrong! We are all seated apart and it's not that the aircraft is full, only Wizz Air wants us to purchase the seats for us to sit together. I found this appalling!","","FamilyLeisure","Economy","London to Brno","2.0","3.0","3.0","","","3.0","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Schuerch Hans","Australia","2013-02-06","Brisbane to Sydney DJ958 on 27/1/2013. Scheduled flight departure 15.00. Flight departure was constantly changed and by 18.00 the flight was cancelled (BNE bad weather). Rebooked on flight VA9842 due to depart at 19.05. Boarded this flight and eventually left the terminal and got as far as to the runway. Aircraft returned back to the terminal again around 22.30 after sitting for 2 hours on the aircraft. I am assuming the real reason for the return was the fact the aircraft would not have made it to Sydney before the 23.00 curfew rather than as claimed the bad weather. No refreshments offered on the aircraft and had to ask for water. After disembarking Virgin staff disappeared. No assistance from anyone and customers were left to fend for themselves.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Burns","United States","2013-02-04","Never again! LAX-Sydney Connecting flight was slightly late but they gave up my seat to another passenger. Finally got on after extreme protest and onboard was OK. Ground staff at LAX were the most rude I have experienced.","","","Business Class","","1.0","3.0","1.0","3.0","4.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Torbati","United States","2014-11-20","Chaotic policies and it's very difficult to reach customer service. We flew them last month from Naples- Barcelona then Barcelona-Mallorca and paid for an upgraded Optima fare. Our first plane from Naples-Barcelona was delayed. Since we knew many hours ahead that we would miss our connection to Mallorca we asked if they could change our second flight to a later one. They did not want to deal with it and just told us when we get off in Barcelona talk to the agents there! When we finally got to Barcelona we were told that our tickets were no good since we missed our flight so we had to buy two new full price tickets to get to Mallorca. There argument was that we made each segment as a separate reservation and therefore it was not their fault. They made no sense and hid behind technicalities. Zero customer service from each and every employee that we dealt with. Cramped seats and didn't even offer us water on the flight.","","","Economy","","","1.0","1.0","1.0","1.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T Russell","United States","2014-11-06","Round trip service from Rome to Palermo. Ticket baggage and gate agents were rude. The most disturbing issue is the random way the personnel assess fees for carry on baggage. On my outgoing trip I was told first that I had to pay an additional 90 euro for my carry on luggage - the ticket agent then said to take the luggage to the gate agent. The gate agent said the flight was full and I had to check the luggage and was charged 35 euro. After boarding I saw it was only half full - no one in my row or the row in front of me. On the return trip no one questioned my carry on until I reached the gate gate agent initially started to say my bag was too big then let me proceed to the plane with my bag and no additional charge. My bag fit easily in the overhead bin. A friend traveling with me was charged 70 euro for her carry on bag on the out going flight then nothing on the return. Clearly random protocols are being inconsistently enforced. I would not use this airline again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Rodder","United Kingdom","2014-02-10","Heathrow to JFK on a 747 in economy. Messy boarding at Terminal 3 from a gate area which could not accommodate 300+ passengers. A pleasant surprise to find we could sit on the upper deck which is very civilised compared to the busy economy section on the main deck. Friendly crew and some OK food and drinks with a generous selection of pretzels with the first drink round. The service was quite messy the starter and main were handed to us first and then the crew cleared the trays before offering dessert but no one had any spoons; maybe easier if VS presented the tray in one piece. Mid flight ice creams offered followed by a light afternoon tea before we arrived. The entertainment worked well and plenty of choice was available. All in all a good flight.","","","Economy","","8.0","4.0","5.0","3.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","G Newman","United Kingdom","2014-02-07","30th Jan 2014 flight from Dubai to Heathrow on VS401. Boarding was chaotic at Dubai and during the flight they really know how to treat economy passengers like third class citizens. Seat uncomfortable and leg room was minimal. They could only provide my wife and myself with two seats in the middle of the middle row of four. The food was extremely disappointing with very small amounts of unappetising fare. Overall the experience was unpleasant and I would not travel with them again unless unavoidable.","","","Economy","","5.0","2.0","3.0","2.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","G Greenwood","Australia","2014-02-07","VS 200 HKG-SYD A340-600. Cabin staff were quite quick to respond when the button was pressed but were hard to 'flag down' if simply present along the aisles. Food although generally good on previous flights was terrible this time because the main dish was identical for both dinner and breakfast and the appetiser comprised of a ration of saltine biscuits assorted jam and meaningless mini paper cups and condiments. Movie selection was bland and I was disappointed that most of what was offered was already shown the previous month. TV screen was very dim and one of the earmuff covers for my headset disintegrated mid-flight. Seat could have been wider because the passenger next door could not keep their elbow and knee within their boundary given the 'shared' centre armrest.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Dwayne Phillips","Canada","2013-10-25","Not going to he a Westjet user in the future. Overpriced with fees. Paid for seat selection then end up paying double the fees on return flight home. Didn't have time to argue over fees. Its ridiculous that I get charged for seats that the rep gave me yet my friends paid 0 to pick their own seats. Westjet doesn't care and offers me back nothing. After paying for seats and $1600 for 2 people to fly. What a rip off.","","","Economy","","5.0","3.0","4.0","4.0","5.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","D Cox","Canada","2013-10-22","We flew to Newark N.J. from YYC on October 6 2013 we then flew from LaGuardia LGA to Toronto on October 11 2013 then back to YYC on October 13 2013 from YKF. WestJet the ""darling"" of Canadian airlines. All 2 of them. The last time I flew WestJet and left the gate on time was 5 years ago. Seems like they have hired a lot of former Air Canada flight attendants. WestJet now offers premium seats at an extra $400 pp for a round trip. Does WestJet wonder why these seats are mostly empty? This airline is just dropping the ball all over the place in my opinion. But hey they are one of 2 so I guess they realize they can just lower the standards now and the consumer still only has 1 other choice.","","","Economy","","5.0","2.0","3.0","3.0","2.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P Lako","Sweden","2015-07-24","Unlike most others, I enjoy this airline, it's cheap and fast.  An inflight wifi system would be great and some inflight information (location and time) would be appreciated. Also their payment system might be weird with all of the add-ons, but you can fly cheaply with this airline (if you skip all the extra stuff).","","Solo Leisure","Economy","Malmö to Budapest","8.0","4.0","4.0","2.0","1.0","4.0","1.0","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Nicholas Janides","Australia","2013-01-30","Two excellent flights with VA from Melbourne to Adelaide to Melbourne over Australia Day Weekend. Unfortunately both flights were delayed due to the floods in FNQ but this was not VA's fault. The airline kept us up to date throughout both delays. I was very impressed with the cabin service - the new uniforms look very smart as do the new leather seats. I love the interior colours and the purple perspex separating economy and business class.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Robert Chemtob","United States","2014-11-06","I took Vueling from Barcelona to Paris and back. I was concerned after reading negative reviews but my experience was completely positive. Check in was smooth and fast. The flights arrived early or on time and yes it was a little cramped but not much more than American whom I flew to NY. This is a low cost carrier after all so don't expect luxury. All the staff from gate agents to stewardesses were polite and professional. If you book early you can get really good deals. I will be flying them again.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","James Ng","Hong Kong","2014-10-31","Flew from Marseille to Barcelona and Barcelona to Madrid in A320 in August. Seat was comfortable legroom was acceptable compared with other LCC. Flight was on time from Marseille but a little bit late from Barcelona. Crew was friendly on both flights.","","","Economy","","8.0","4.0","4.0","0.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Phillip Cook","United Kingdom","2014-02-07","JFK-LHR on VS004 26th Jan. Excellent friendly check in process. Flight departed a tad late due to de-icing frequent updating announcements by the skipper. Lovely quiet A330 seemingly new as everything was bright and clean. Crew were confident and professional with smart new uniform on test. As a loyal BA customer this was my first venture with VA and as such was a pleasant surprise. I have minor health issue which the cabin crew were made aware of they could not have been more thoughtful and considerate. IFE is never a priority for me but VA's was delight to explore BA could learn much from it. Aircraft was about fifty percent capacity so those that wished could stretch out. Excellent food and cabin service. Stacked at LHR due to density and early arrival. I would certainly fly VA again.","","","Economy","","9.0","3.0","5.0","4.0","5.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Neil Orchard","Canada","2013-10-13","YYC-LAS WS 1624 then continued on to Phoenix with US airways. Flight was smooth and staff service was very good. Check-in in Calgary was quick and easy. Love the westjet seats as well. Would use again.","","","Economy","","8.0","5.0","4.0","3.0","0.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Elizabeth Johnstone","Canada","2013-10-09","Had a wonderful experience on Westjet from Toronto to Orlando and then return home 5 days later. Staff were funny and very helpful. Online check-in made the wait at the airport only 5 minutes. On time both departing and arriving. Actually arrived 15 minutes early to Orlando which was a pleasant bonus. Only downside is that there was no entertainment system. Lots of kids on the plane with nothing to do which did make it a bit noisy. I hope the entertainment tablets are implemented soon. Part of the vacation is the flight so it is quite nice to relax and watch a movie.","","","Economy","","10.0","4.0","5.0","0.0","1.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Hawke","United Kingdom","2015-07-23","I didn't even succeed in making a booking! This company is the worst I have ever encountered in any field in the whole of my life. Their online booking system is a joke. It just does not work!  Anyone who experienced the same online booking problems that I encountered would just give up. I could not even enter my date of birth, and when I finally got to the payment section after three hours of trying, two of my credit cards were refused despite being asked for the advanced security codes. My recommendation to Wizz Air is just to give up.  I have only selected a rating of 1/10 because I could not register 0/10.","","Solo Leisure","Economy","Luton to Romanis","1.0","1.0","1.0","","","1.0","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Alexandra Smith","United States","2015-07-21","Not only was this airport (Beauvais, an hour outside of Paris) in the middle of nowhere, incredibly outdated, but if you needed help from anyone for that matter, you were usually left lost and confused. I tried to print out my boarding pass online and even paid for it, however, it showed an error and I was not able to do so. I was charged 40 euros to print out my boarding pass at the airport. Forced to pay another 40 euros to check my bag because it was 2 kg overweight and though I offered to take items out, she said I could not carry them in a plastic bag, for that would count as an additional bag. We started lining up for boarding at 8.30, 30 minutes after the departure time. I am also disgusted that you have to pay for water onboard. 4 euros for a tiny bottle of water. When I handed the flight attendant my credit card, she told me that they didn't accept cards. ","","Solo Leisure","Economy","Paris to Sofia ","2.0","2.0","1.0","1.0","","1.0","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Ross Young","New Zealand","2013-01-29","Wellington-Brisbane-Denpasar return. Tried to leave Wellington on Monday flight VA0067 to Brisbane on the 21/1/2013. Arrived at the airport at 4 am and was told that the aircraft had broken down as was going to Christchurch to be fixed - advised to wait until the afternoon flight. We didn't get on the afternoon flight and left the following day no apology nothing. Tried to leave Denpasar 27/1/2013 VA 4196 - waited 2 hours in the queue where the computer crashed time and again. The only time that those waiting knew something was when a passenger went onto the Virgin website and discovered that the flight was delayed 6 hours. Ground staff had no idea what was going on and our baggage has never been seen again. Virgin advised they would supply lunch and dinner and it was the same food for both a sandwich rice or noodles. As a result booked into a transit lounge to get away from the hard seats and the hoards of disgruntled passengers. Arrived finally in Brisbane yes there was a storm but again ground staff could not care.","","","Economy","","1.0","1.0","1.0","2.0","2.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K J Voss","Australia","2013-01-29","I have flown several times in business class and found the overall quality and level of service acceptable. My business partner has recently flown Brisbane/LA in Premium Economy Class and commented the level of service and seat quality was below average. Shame they stopped the Brisbane-Phuket service that was good.","","","Business Class","","6.0","4.0","5.0","5.0","3.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Maria Lau","Australia","2014-10-28","I recently travelled from Barcelona to Palma Mallora and was initially sceptical about the airline before I made the booking because of all the negative reviews I read online. Fortunately everything went accordingly to schedule from the time we arrived at the airport to our return flight back to Barcelona. Check in was smooth and both flights was on time I have absolutely nothing to complete about regarding my experience with Vueling this time.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Scullin Bernie","United Kingdom","2014-10-28","Having read some of the horror stories regarding Vueling my wife and I were pleasantly surprised to have had a very pleasant experience on a short break to Florence from Gatwick on 16th October returning on the 20th. The aircraft were on time stall very friendly and both flights excellent. Would certainly use Vueling again and recommend to anyone.","","","Economy","","10.0","5.0","5.0","4.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Morris","United Kingdom","2014-02-05","Travelled to St Lucia in January premium economy out and upper class return. Online check in was very easy but twilight bag drop at Gatwick not possible on arrival at 4.30pm and we had to queue for 1 hour to check our bags in probably because they have reduced the twilight check in time from 2pm to 5pm and only 2 staff were on duty. The new 330 wide bodied aircraft is much more cramped in premium economy than the 747 when travelling in the bubble which was a joy. The aisles are narrow causing more disturbance to passengers and some people are allocated seats in 3s with the loss of privacy for couples. However the lighting and the entertainment were a big improvement and the food was good so overall the PE experience was acceptable. The return in upper class was poor value. Similarly cramped compared with the jumbo and it is no longer feasible to share a meal with your partner as the aisles are too narrow. There is some personal privacy at night and the beds were OK although you are quite near to the seats opposite the herringbone pattern works. Service disturbs sleepers due to the narrow aisles as stewards constantly knock into feet or the ends of beds. During the day it would be impossible to talk to you partner unless you got up as the screens do not fold down so you are very much in your own space which is probably good for business passengers. The upper class meal was truly dreadful. It was impossible to eat the steak so I exchanged it for chicken which was also dry and tough. The stewardess suggested the only decent meal was vegetarian and several people were sending their food back but by that time I had lost interest. Why do they serve lumps of meat which have to be re-heated? Food was much nicer in PE. Overall the service in upper class has deteriorated with reduced costs evident and we were very disappointed.","","","Business Class","","2.0","3.0","3.0","1.0","5.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Jameson","United Kingdom","2014-02-03","I flew LHR-DEL 20 Jan returning 30 Jan both times on Champagne Belle (A330-300) this aircraft is the best VS one I have travelled on with good seats and it seemed more leg room than usual. The cabin crew were superb providing me with braille safety cards (a first!). Two truly fantastic flights without the above and beyond we received.","","","Economy","","10.0","4.0","5.0","5.0","5.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","D Wood","Canada","2013-10-03","I have traveled regularly over the last 20 years. Sadly WJ has completely lost their competitive edge and I now find AC's service plane departure promptness to be more consistent to my expectations. My Calgary to Winnipeg flight is never on time and when I have complained about this the service personnel acknowledge and blame head office while customer service is non responsive. Air Canada has won my business back!","","","Economy","","3.0","3.0","3.0","2.0","3.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","J McDonald","Canada","2013-07-02","Our second trip using WestJet Vancouver/Kahului Maui return. Check-in was very easy although we had to go to the ticket counter at YVR because the kiosk scanner couldn't read my passport but there was no lineup and we got through quickly. Staff were helpful and friendly. Flight left a few minutes early and we arrived OGG 1/2 hour earlier than scheduled. IFE is non existent about 1/2 hour out of YVR but we knew that from our previous flight and brought reading material. The only bad thing about the flight was the screaming baby directly across the aisle. FA's were all very friendly. Return trip from Kahului was just as good although the flight schedules during this 'non-peak' season aren't the greatest - it's an overnighter/red-eye from OGG to YVR. However the fares were really good and we had no complaints. WestJet has a generous baggage allowance and they provide water soft drinks tea coffee juice and small snack at no cost in-flight. Many airlines don't even supply free water. Other snacks and adult beverages can be bought on board but we packed our own food. Overall we had a very good experience with our recent WestJet flights and we would definitely use WestJet again for flights to Maui.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Kristoffer Lake","Sweden","2015-07-20","I was charged €45 to have my boarding pass printed at the airport as there was no option for electronic ticket or self service check in. I shoved them the booking number from my mobile phone but they didnt help. Very bad hidden cost - everything else was the same you get from a lowcost air transport company.","A320","FamilyLeisure","Economy","Budapest to Göteborg","2.0","2.0","3.0","","","1.0","1.0","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Bev Brough","Australia","2013-01-28","Travelled to Christchurch on 14th January finally after waiting at the airport from 5am till 7pm. Disruptions were caused by new checking in system and a plane that broke down. We did initially leave a couple of hours late but turned back because of something wrong with the plane. Virgin staff seemed unable to cope when something goes wrong and communication with passengers was almost non existent. After quire a few hours we cancelled our accommodation and booked in at Christchurch also had to contact rental company. All in all a very bad experience and cost us plenty. Perhaps Virgin could look at the checking in system at Christchurch where you book in and print your own boarding pass. Excellent and fast. Suggestions for coping if this happened again would be to train staff in procedures when things go wrong put passengers with no booked luggage on other airlines communicate with passengers and give constant updates.","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","G Young","Australia","2013-01-28","Cramped seating no room to move - couldn't put tray down when passenger in front reclined - very restricted and uncomfortable. Would be helpful if staff spoke to passengers in this situation and asked that they consider others.","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Cheryl Kerr","United Kingdom","2014-10-28","Online check-in with Vueling was to me a total scam. I was flying from Cardiff to Alicante and when I went to check-in online it would not let me opt for the free seats. I am going to phone them tomorrow to try to sort it. What a dreadful site! Half the options do not work! This is obviously an excuse to rip off more money. I fly to Alicante 6 times a year. They may catch me this time but it will be the last time I fly with them.","","","Economy","","","3.0","1.0","3.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Conlan","United Kingdom","2014-10-28","LHR-Bilbao return. T3 departure was (exactly) on time for departure and arrival. Least eventful flight ever. Did what a short haul should do. BA Silver don't have lounge access Gold only. Return flight departed on time and arrived 25mins early! We were checked in automatically for return flight and because both flights were full Vueling offered 'free' hold baggage. Had free baggage anyway as flight was booked through codeshare. Late boarders had there bags put down in the jetway collection. BA tier points awarded (10 each way). Good way to get the last few needed to go up or retain membership level.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Sidharth Sharma","United States","2014-02-03","Flight VS355 from Mumbai to Heathrow on January 31 2014. Baggage checking staff were very unfriendly. They kept chatting amongst themselves rather than speed up the process of checking in. They were rude because I had an extra bag and the payment for the extra weight of the bag took 15 minutes. Boarding gate was changed 3 times and with no announcement of the same. A lot of passengers were seen rushing from gate to gate. At time of boarding though the seat #s were announced the lady checking the boarding pass was too busy talking on her cell phone to see whether the seat # announced was followed or not.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Wyatt","United Kingdom","2014-02-03","LHR-CPT-LHR. Upper Class. The T3 Heathrow 'wing' is a fantastic perk and enabled us to step out of the car get through check in and security and to the Clubhouse in under 10 minutes - a minor miracle at Heathrow! Clubhouse is as good as ever. A346 out was quite full. Food is as ordinary as ever but I liked the choice of wines on offer. The 'bed' is ok. IFE has a wide range of things to watch or listen to although I went to sleep. Breakfast was horrid - but it always is on every airline. Staff all very nice and worked hard all through the flight. Return - the lounge in CPT isn't a Virgin lounge and is pretty rubbish. It also got full although we had seats some didn't. Return equipment was A343. Tablets handed out as there's no on-demand on the old VERA system. Didn't bother me as I slept for 10 hours. Overall Virgin Upper still successfully manages to differentiate itself from other airlines quite well. Some elements of it though are getting tired.","","","Business Class","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Andre Franca","Brazil","2013-07-01","YYC-YVR-YUL-YYZ. Exactly what I expected! A low fare carrier charging legacy carrier prices! The service is minimal staff almost have no interaction with passengers you do everything print your own boarding passes tag your bag yourself drop the bag yourself at the carousel! I felt I was flying on a ghost airline no one to assist or to give information. Sad to see everything more and more robotic. I booked Westjet because I wanted to try something different will not be flying them again.","","","Economy","","5.0","3.0","2.0","3.0","2.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","D Salmon","Australia","2013-07-01","We flew from Las Vegas to Vancouver on May 30 as part of a tour group. First (pleasant) surprise was to listen to the Chief Flight Attendant actually sing the pre-take off safety announcement. First (disappointing) surprise was that there was no in flight entertainment but was told that this was WestJet's newest plane and had not been installed yet. Seats were very comfortable and thought leg room for economy was very good. We flew from Vancouver to LAX on June 17 on another WestJet flight and again no in flight entertainment but no reason given this time. Punctuality on both flights was excellent.","","","Economy","","8.0","5.0","4.0","3.0","1.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Duncan","United Kingdom","2015-07-19","Not much different from easyjet in terms of cost or comfort. However, beware of all their hidden costs. I was charged €40 to have my boarding pass printed at the airport (something easyjet don't do) as there was no option for electronic ticket or self service check in. I could have printed it myself before flying of course but I was travelling when I booked the flight so thought getting from the airport would be my easiest option. Then before boarding the plane, which was a complete disorganised mess, I was told my hand luggage was too big and would have to pay €70. I knew for a fact it was within the correct measurements stated on their website and even had a tape measure with me. Funnily enough it didn't fit into their little box you use to test if it's the right size but I knew it was within the correct measurements so suggested I take out my tape measure and show them. This shut the woman up as she obviously knew the test box wasn't true to he size of the overhead lockers. Eventually, after a lot of attitude from staff I got through with my bag. Like easyjet they only allow one bag, no matter how small the second is, but they were much more strict in enforcing this than easyjet. I saw one man made to empty out the contents of his second bag and carry it all (bag included) in his arms.","","Solo Leisure","Economy","Budapest to London","3.0","3.0","3.0","","","1.0","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","I Kyuchukova","United Kingdom","2015-07-18","Very disorganized and poorly managed airline with atrocious customer care. The disorganization is what stupefies me because isn't being organized what breeds efficiency and therefore cost savings? Had us check in online and print boarding pass which makes complete sense but then we hs to go through check in to get a new boarding pass anyway- how does that make sense? Check in line is same as bag drop, so it's wildly inefficient, 45 min wait (and employment of personnel that could have been avoided!). Charging us for priority boarding but then everyone gets stuffed on the same bus so everyone had to hurl themselves to the aircraft at the same time anyway- so what am I paying for? And yes you have to hurl yourself to the aircraft because the baggage compartment for the ""priority"" seats is taken up by the luggage of the personnel so the ""priority"" passengers have nowhere to leave their luggage. Their flights are too crammed together in that there isn't enough time between the landing of the aircraft and the next takeoff so there are delays. Because organisation is awful we all get jammed into the bus to be taken to the aircraft (no aircon, bus stuffed), but the aircraft isn't ready so we sit and wait for 10min+ in the bus and struggle to breathe. I have traveled Wizzair on numerous occasions out of necessity (timing or only direct flight) and these same issues occur again and again so it's not a one- off. If you can avoid them, do.","","Solo Leisure","Economy","London to Burgas","1.0","3.0","2.0","1.0","","1.0","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Carole Spencer","Australia","2013-01-28","I understand that delays at airports cannot be helped but the way that passengers are treated during the delay certainly can be. Travelled yesterday from Denpasar and the treatment of passengers by the Virgin ground staff and Airport Security was disgusting. Flight was delayed 6 hours and we were held for most of that time in the boarding lounge which was a hot and sticky area with no access to water. No information provided as to what was going on or how long the delay was going to be. People trying to leave the boarding lounge to buy water were prevented by Security Staff. Felt like we were being held almost captive within the boarding lounge and it was only when a few passengers started getting very angry that finally after 4 hours we were given transit cards and allowed out into the main terminal for a drink. I cannot understand why water cannot be made available in the boarding lounge particularly under circumstances such as this. In my experience Denpasar Airport is the only place where water is not made available in boarding lounges even for sale and of course the tap water in the bathroom is not drinkable. The pilot was most apologetic but he was nowhere to be seen during our waiting time on the ground. Once we finally were in the air we were offered a free drink - small compensation I say.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","D Dresser","United States","2012-06-21","LAX-MEL in April 2011 in Economy. Great experience - seats were wide and comfortable (firm yes but they are designed this way and it works); in flight entertainment is more than adequate (and its your own screen unlike United); the 777 was clean and obviously new. Was in the very last row with an aisle seat which is great because you have extra space to your side. Returned MEL to LAX in April 2012. Unlike in LA the check-in process at MEL was rushed and the customer service agent I worked with was well below average. She had to reprint me baggage tags because she never asked what my final destination was and grumbled when asked to do so. Otherwise another good flight with excellent customer service (one flight attendant was downright rude but this was outweighed by others who were pleasant professional and attentive). The really great thing about V Australia though is that they have less restrictive and cheaper rules for flight changes than Qantas does even if you book with the cheapest possible sale fares.","","","Economy","","8.0","5.0","4.0","4.0","5.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Sergio Gomollón","Spain","2014-10-28","I have flown with Vueling Airlines three times of which the last was a round trip from Barcelona to Düsseldorf. Both the outbound and the return flights were more than an hour delayed and in the Barcelona Airport they changed the gate in the last moment making it difficult for passengers to know where to go to. It is supposed to be a cheap airline but it cost only a little bit less than it would have with Lufthansa because they make you pay €25 more if you want to have your baggage checked. They offer customers nothing on flight: no entertainment no snacks - the food they sell is quite bad and really expensive prices for small portions €6 for a tiny sandwich or €2.5 for a 15cl soft drink. On my return flight I wanted to purchase something to eat but they had ran out of everything. To be fair the staff on board are nice but the seats are totally uncomfortable. I will never again fly with Vueling. It is false that it's a cheap airline and for a similar price they offer you much better services in other companies.","","","Economy","","2.0","1.0","3.0","1.0","1.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Guillermo Rodriguez","Spain","2014-10-20","VY8341. Our flight was from Amsterdam airport we arrived to check-in more than two hours before the flight and they seated us on opposite sides of the airplane. They said that the flight was full. They say that you can check in online but you have to do it 30 hours before departure which is difficult if you are on holiday.","","","Economy","","2.0","2.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Gary Ho","United Kingdom","2014-02-03","London Gatwick to Tobago via St Lucia. Online check in was faultless. Boarding card sent electronically to iPhone Passbook successfully. Baggage drop was fast and efficient. No queue at all and friendly service. Boarding was fine and electronic boarding card on iPhone worked without any issues. Plane was a modern A330-300. Very nice mood lighting comfortable seats adequate leg room And good in flight entertainment. Departed pretty much on time. Drinks service with pretzels followed by lunch. Menu was distributed prior to lunch. Food was quite reasonable. Dessert was served separately which is a nice touch and tea/coffee followed. Ice cream was also served later on. Drinks were served throughout. Afternoon tea (sandwich) was served with tea/coffee before landing in st. Lucia. However bar service was closed 2 hours before landing. Officially it should not close until 45 mins prior to landing. Stop off in St Lucia for 2 hours before departing for Tobago. Drinks were served during stop over. 30 min flight included drinks service and snack (crisps) before arriving slightly ahead of schedule in Tobago. Overall very good aircraft and pretty good service.","","","Economy","","9.0","4.0","4.0","4.0","5.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Steve Crocker","United Kingdom","2014-01-31","Miami - London - Manchester in Upper Class. Having read previous reviews we were apprehensive as this was our first flight with Virgin but our experience was mainly good. The lounge at Miami was grim but once on board we found our seats comfortable when both seated and reclined. We were in the front cabin of the lower deck of a 747 which is quite wide and so did not suffer the problem of our feet being constantly knocked. However I would not have wanted to be in another cabin or aircraft as we could clearly see why many others complain about this problem. The food we had was good as was the red wine and the cabin crew were friendly and attentive and made and unmade our beds immediately on request. The video on demand did not look exciting but as we wanted to sleep this was not a problem to us. The arrivals lounge food and facilities at Heathrow were excellent. The Little Red connection to Manchester was nothing special but our luggage did arrive quickly so we can have no complaints about our experience the Miami lounge apart. Virgin would not be our first choice for the future but equally we would use them again if appropriate.","","","Business Class","","8.0","4.0","5.0","4.0","3.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Tepelekian Shant","United States","2013-06-28","I flew LAX-YYC in economy class. The check-in service was very good and the in-flight service was okay. The seat was very comfortable but the in-flight entertainment wasn't very good since you couldn't pick your own shows. Some of them didn't even work! But still overall it was pretty good and I will definitely fly WestJet again.","","","Economy","","7.0","5.0","4.0","3.0","0.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","R Townsend","Canada","2013-06-21","June 172013 flying from London Ont. to Vancouver connecting in Calgary with about 1.5 hour window of time. Flight to leave at 7am arrived early (5.30) to learn that the flight would be ""about"" an hour later departing as a crew member had phoned in sick! When arriving in Calgary we were allowed off the plane first as our connecting flight to Vancouver was waiting for us we were told to hurry no one directed us I asked where the gate was and was told. I'm 76 and walk slowly but I hurried as fast as I could. This meant no food as I'd planned to have lunch in Calgary. I think we should have been transported to the other gate. It was not a pleasant way to spend the day. I will still travel Westjet but found this experience disappointing.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Vitaly Savicks","United Kingdom","2015-07-15","They try to make money on everything, starting from the long and tedious online booking process with lots of pages asking you to explicitly select extra options for some charge. Then there is a tricky cabin baggage policy, which unlike any other airline I've used charges you for the standard-sized cabin baggage (typically 55x40x20) as for the ""large cabin baggage"". I have never encountered this before and didn't pay attention during the booking. As it turned out, I was not the only one - at the airport during boarding most of the passengers were standing in a queue confused why they had to pay extra £25.50 per standard cabin bag.","","Couple Leisure","Economy","London to Prague","5.0","3.0","3.0","","","3.0","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Orçun Soysal","Turkey","2015-07-13","Worst airline I have experienced. We could not check-in online and they took 45 euro at airport (more expensive than the tickets itself) just to check us in along with and 90 euros for a cabin bag. ","","Solo Leisure","Economy","Budapest to Istanbul","1.0","1.0","1.0","1.0","1.0","1.0","1.0","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","I Saric","United States","2012-05-30","My wife and I have been using Qantas in the past on a yearly basis to visit our family in Australia. We used V Australia on the last 2 occasions. On our last flight from LAX to Sydney return customer service was horrible. Cabin staff including ground crew were very rude. During the flight when asked for an additional pillow we were told none are left yet later on they were carrying pillows to the back of the plane. The food was horrible and on flight to Sydney we were offered a snack between breakfast and dinner but not on the flight to LAX. The seats were so hard that after few hours it became incredibly uncomfortable. During the flight to Sydney air conditioning was left on at full blast and although both of us were heavily dressed we froze by the time we arrived in Australia.","","","Economy","","2.0","1.0","1.0","1.0","4.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","F Recnik","Australia","2012-04-10","Economy BNE-LAX. Excellent flights both ways staff efficient with friendly service. Great choice of movies and captain and crew informative. Food fine and could not fault. Would not hesitate to fly again.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Julian","New Zealand","2014-10-13","I booked flights from Amsterdam to Bilbao and then from San Sebastian to Barcelona last year already. A month before we were due to leave NZ I happened to read some very negative reports about Vueling Airlines which had me very nervous and worried! I am happen to report that both of our flights were excellent. I wouldn't hesitate to recommend this airline to others.","","","Economy","","8.0","4.0","5.0","5.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Rob Kelley","United Kingdom","2014-01-29","I was really looking forward to flying with Virgin but as most things these days the adverts are nothing like the real thing. I booked a Premium Economy seat from London to Johannesburg as I was told it had more leg room I am 6 ft 3 tall so why were my knees jammed against the seat in front for 11 hours? My seat was broken and kept reclining by itself. I was advised by a member of the crew to email in to ask for a better seat for my return flight I did this 9 days ago and I still haven't had a reply. On the return flight I had a seat with a TV screen that was so bad I could hardly see the picture the staff kept leaving the galley curtain open so the lights kept waking me up I mentioned this but was given a look as if to say ""are you mad?"" no apology and no effort to close the curtain.","","","Premium Economy","","4.0","3.0","3.0","2.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Zandman","United States","2014-01-28","Given my previous positive experience with Virgin America I fully expected Virgin Atlantic to blow me away. Unfortunately that did not happen. My outbound flight was mostly satisfactory aside from the fact that the flight attendants took forever to pick up trash after the post-meal drink service and I ended up spilling wine all over myself trying to get out of my window seat. Returning home was when the real problems started. I tried to check online the night before only to discover there was no record of my reservation in the system. So at 1am (before a 10am flight) I spent 45 minutes on the phone with VA customer service trying to ensure I did still have a seat on the plane. A few days later I sent an email to customer service expressing my disappointment. Over the next month I received multiple emails from them promising a representative would get back to me. None ever did.","","","Economy","","5.0","4.0","3.0","3.0","5.0","","","4.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Christopher Neep","Canada","2013-06-19","YYC to PSP on May 28. I used to admire WestJet for their excellent service and reasonable fares. Not anymore. No IFE system on flight. Several excuses. New aircraft/problems with old system etc. Staff attitude mediocre at best. Website for making itinerary changes is confusing and as for phoning West Jet's call centre - forget it. WestJet persist in referring to their travelers as 'guests'. Until they do treat people as guests I wish they would simply refer to us as 'customers'. It's a pity to see such a decline.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","John Attersley","Canada","2013-06-19","Flew 16 June 2013 for the first time in a long time. Hamilton to Halifax. Check-in friendly boarding no problem in-flight service friendly and quick. Overall a good impression.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Tarana Shah","Belgium","2015-07-11","We are frequent travelers who are pretty organized with our bookings and always check airline policy. Firstly they did not allow us to check in online - so we could not print our boarding passes, which costed us 35 Euro per person. Travelling with a family of 7, that was definitely not cheap. Not to mention when we got there, they told us 5 of us can go for sure, the other 2 passengers will be on standby because they overbooked. At this point we were already pretty annoyed, but chose to stay calm. The airport staff was not able to even help us deal with this all because they were not Wizzair staff. So all in all a terrible experience. ","","FamilyLeisure","Economy","Brussels to Budapest","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Brian Mulhern","Ireland","2015-07-10","Had a terrible experience at check in. My wife and I are in our sixties and are frequent air passengers. Each of us had a small suitcase and backpack. We were informed that we had to pay 120 euros for excess baggage. The supervisor was rude. The flight itself was adequate. Will not be flying Wizz Air again.","","Couple Leisure","Economy","Paris Beauvais to Riga","1.0","2.0","1.0","1.0","","1.0","1.0","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Shep","Australia","2012-02-21","SYD to AUH in Business seat 1A. Bussiness cabin approximately 20% full. Service pretty good meals solid. IFE good. Seat not as comfortable as previous V Australia Business seats very hard but not so bad on the recline. Lounge access via Air NZ in Sydney was fine. V Australia/Etihad code share is only a touch lower in cost than the Emirates business flights to Europe but I feel V Australia business class from SYD-AUH is a little limp and not exactly great value for money.","","","Business Class","","7.0","3.0","4.0","5.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Oliver","Australia","2012-02-09","Seats although wider than economy were very hard and uncomfortable and the arm rests didn't raise; when the seat in front was reclined it was very difficult to manoeuvre past it. Tray table was small and flimsy. The bar ran out of wine - we were told that it was ""basically just the leftovers from business class and there wasn't any more"". After the lunch at around 12.30pm there was no food until breakfast just prior to landing in LA - we were told they ""didn't stock sandwiches"" so there was only chips and nuts etc. Attention from staff was poor.","","","Premium Economy","","4.0","2.0","2.0","3.0","4.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","James Sullivan","Australia","2012-02-04","Business class SYD-LAX. Excellent flight roomy cabin. Lie flat bed. Turn down service a nice touch enhanced by the pyjamas. Food tasty and the option of ordering breakfast selection prior to settling down for the evening was great with breakfast served when at your preferred time. The sit down bar provides a great place to relax. Inflight entertainment is easy to use and provides a good choice of entertainment. The crew provide a professional level of service with a relaxed approach. Only complaint would be the seat which can be hard in the fully upright position. Not having the entertainment screen not located in the seat in front works as it enables the screen position to be adjusted. Overall recommended for long haul product.","","","Business Class","","9.0","4.0","5.0","5.0","4.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Tony Quinn","United Kingdom","2014-10-08","CWL-BCN-CWL. After a horrific experience with Vueling two years ago we were never going to use them again. However friends had used them without problems so we decided to give them another go. The outward trip was OK and only 20 minutes late arriving. However the return trip was pretty horrendous. At the prescribed departure time the screen at the gate just went blank. No Vueling staff to be found and no information. After about an hour and a half we eventually saw on the airport information screens (not from Vueling) that departure would be about three hours late. We eventually departed 3.5 hours late. When we boarded we found what must be the oldest plane in the fleet. Most of the seats around us were broken - every time the person in front moved the seat automatically reclined in our faces and crushed our knees. The result is that its back to easyjet in Bristol for us even though we only live 8 miles from Cardiff Airport.","","","Economy","","","1.0","1.0","2.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Lai Ng","Malaysia","2014-10-05","Having read so many negative comments about Vueling I was quite sceptical when I was about to board Vueling from Rome to Athens. Well it was nothing like what I geared myself for. The plane was on time. The boarding was orderly luggage was checked in and reclaimed without a hitch. The cabin crew were polite and the plane ride was smooth. So just gonna give my 2 cents that it was good service and met most of my expectations. The only bone I have to pick would be the leg space. Thank you Vueling for making my Europe trip perfect!","","","Economy","","8.0","2.0","4.0","3.0","2.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Lucas","United Kingdom","2014-01-17","The cabin was comfortable in Upper Class the seat was good I didn't find it cramped like other reviews I have been obsessing over. Flight left on time. The crew in Upper Class apart from the supervisor were scruffy. The flight manager was really scruffy and not what I had expected at all. The Flight manager even allowed 2 premium economy passengers into upper to use the bar as she recognised them. To me that is not on if the cabin is full its full. The food was disgraceful and my steak inedible. I was offered a PE meal - which was better but for the money paid I do not want a PE meal. I was very disappointed for my first time in upper class.","","","Business Class","","5.0","5.0","3.0","1.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Gaunt","United Kingdom","2014-01-14","LHR-JFK A344. In the past month I've flown both BA's World Traveler Plus (LHR-HKG A380) and Virgin Atlantic's Premium Economy so here's the compare and contrast: Pre-seat selection. Free on VS at time of booking; had to pay £200 for the two of us r/t on BA. Airport check-in. VS has a dedicated Premium check-in counter at which there are rarely any queues. BA had no dedicated WTP check-in although T5 at LHR rarely has bad lines. Boarding. VS boards Upper Class Gold members and Premium Economy at the same time. There is a dedicated Premium check-in lane at the gate. BA boards First then Club and Gold members then families needing assistance then WTP. On board. VS offers you a glass of champagne when you sit down BA offered water or orange juice. The seats on VS are a purplish leather and distinctly cooler/better than Economy. On BA the cabin looks pretty much the same as economy just slightly wider seats. Food: on VS Premium gets a separate meal from Economy served in nice dishware. On BA the food was exactly the same as Economy: trays with dishes with foil you have to remove etc. Supposedly the main course may or may not come from Club but I couldn't have spotted it. Drinks service is same as Economy and no one ever comes round during the middle of the night on a 12 hour flight to offer water like they do on Asian carriers. IFE has many more recent release movies than BA. Seat comfort. Good on both BA and VS I find I can actually sleep in these Premium seats and I can't in Economy and that makes all the difference to me. Ambience. I have been flying BA for years and although I don't dislike the airline I now have a personal challenge to try to get a flight attendant any one anytime anywhere to smile at me. On Virgin the crew are simply more fun and engaging with passengers. Arrival. VS priority tags its Premium Econ. bags so they come off first BA does not. Overall the only clear advantage I could spot that BA has over Virgin in terms of Premium Economy service is they have noise-cancelling headphones which VS only has in Upper. On balance every other part of the experience is superior on VS and given a choice again if the price is even remotely similar I know which way I'm going.","","","Premium Economy","","8.0","4.0","4.0","3.0","5.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","M Kroeker","Canada","2013-06-19","Recently YWG-MCO flight left on time crew unprofessional and constantly making jokes. Seating is cramped poor recline and IFE poor at best. Connecting through T3 in YYZ is a joke must collect bags and drag them through customs then to the transfer belt. Waited over an hour in MCO for luggage to arrive. Return flight was on time but no IFE claimed it was a new plane and wasn't installed yet. Buy on Board food horrible selection no sandwiches only junk food. Barely made connection in YYZ and arrived home to no bag. Bag was delivered next morning. Overall this airline has gone downhill will not fly again if I don't have too.","","","Economy","","2.0","3.0","3.0","2.0","1.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Alan Coles","New Zealand","2013-06-09","May 26th Vancouver to Calgary. Good assistance at check in friendly staff. On time departure comfortable plane. Only gripe is we were not seated together. It would have cost $45 to change seats being a short flight we did not. On May 29th we flew Calgary to Los Angeles. Not seated together at check in our seats were changed free of charge by the friendly check in staff member. Flight departed on time good friendly cabin crew. Good clean plane. Lost TV about 2 hours on American side of border but you can not blame Westjet for that. We would fly Westjet again.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Ting Zhuang","Sweden","2015-07-10","I was extremely angry about being charged the extra baggage fee for cabin bags, and the staff were rude when they charged the fee. 45 euro for each and we two persons paid 90 euro in total. I have taken many flights over several years, and never been charged for this kind of small cabin bag, even on many other cheap airlines. There was no apparent reason for it. It was just a cynical ploy to earn an extra bit of money. I won't be travelling with Wizz Air again.","","Couple Leisure","Economy","Stockholm to Budapest","1.0","1.0","1.0","","","1.0","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Geoff Pyne","United Kingdom","2015-07-09","One of the better low-cost airlines, but you need to make sure you are organized.  Cabin bag the right size otherwise you will slow yourself (and the system) down - hold luggage meets requirements (32kg limit is the most generous of any low-cost airline I know). Check-in online, not at the airport. The ground-handling is low-rent and sometimes waiting on stairs is unpleasant (except once at Christmas when some passengers sang carols). This is one of the worst things about Wizz. But a bit better if you buy Priority Boarding. Flights often do not leave on time but may catch up in the air. The aircraft are modern, clean, and have leather seats.  I travel with Wizz Air frequently and I note small and steady improvements as time passes. I see a number of angry reviews of Wizz but I guess that these writers are not a representative sample of the average customer experience. Summary, it's okay.","A320","Couple Leisure","Economy","Budapest to Luton","7.0","4.0","3.0","","","2.0","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Ingrid Barbara","Australia","2012-01-31","Service was second to none with the staff attentive and professional. Premium Economy - the seats were spacious with a good recline and plenty of leg room. The food was tasty and plentiful and the open bar gave you access to snacks and water whenever you felt peckish.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Hornsby","Australia","2012-01-19","Premium Economy BNE-LAX return with husband and two children. Check-in at both BNE and LAX fast and friendly cabin staff friendly and helpful cabin itself clean and spacious. Plenty of legroom but seat a little firm. Food tasty great selection of drinks (both alcoholic and non-alcoholic) and self service bar well stocked through entire flight.","","","Premium Economy","","9.0","4.0","5.0","5.0","5.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Nick Camilleri","Malta","2014-10-01","As I write I am sitting on flight VY8744 on 29th Sept 2014. The flight was delayed ""due to incoming aircraft"" for one hour following which we were allowed to board the flight. I have now sat in a freezing aircraft for over 1.5 hours while the staff try to fix a broken toilet flushing. No drinks or food are available toilets unusable and they will not lower the air conditioning power. Passengers are frozen and staff are huddled in the front galley laughing and joking with each other . A truly terrible example of customer service. I would at least expect regular status updates and maybe a glass of water but none available. Now we are having to wait for a crew change - 25 mins already. Beware.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Cartier","Switzerland","2014-09-28","Geneva - Barcelona 30 Aug / 10 Sep. We were booking a cheap flight 24 hours before departure. Discovered our credit card was insufficient and Vueling held the reservations for over 4 hours without surcharge while we sorted the problem. Excellent online and telephone service while this was happening and 1 bag was free! Certainly leaves other cheapies standing who systematically raise fares during finalization! Cabin staff welcoming and efficient. Outward bound on time return indicated delay 1 hour on the board but actually left only 5 minutes late.","","","Economy","","9.0","4.0","4.0","1.0","1.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Cowell","United Kingdom","2014-01-13","LHR-CPT-LHR. A340-600 on both legs. Seats allocated in advance both ways which is nice when travelling with kids and on-line check in worked just fine. Bag drop at LHR at first seemed busy but when my turn came delay just due to very chatty and friendly ground crew. Flights left with slight delays both ways although time made up on route. PE cabin is inviting and similar to BA's equivalent. PE cabin crew were very good both ways being efficient friendly and personal. The food is not good but this makes up such a small part of the fare we learned our lesson and skipped it way back instead dinning pre-journey. IFE worked just fine and had plenty of choice for these 11hr+ flights. Overall good value on these particular flights.","","","Premium Economy","","8.0","3.0","4.0","2.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Damo","Australia","2014-01-13","Flew SYD-HKG-LHR before Christmas and LHR-HKG/stop-over-SYD back after. Call center and check-in staff were very pro-active and helpful generally. Had bassinet seat or if not available were given the extra legroom seat free of charge. On aircraft staff were also helpful/friendly particularly with our baby's needs (water bottle cleaning etc). Food was generally decent quality and enjoyable but they now seem to have economised by giving you a dessert after the main service - but doing so by not giving you one with your main! Gates are generally good aside from the huge distance from shops to gate at LHR T3 - must be nearly a mile?","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","3.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","C Ducharme","Canada","2013-06-05","Why doesn't Westjet just admit they are removing the inflight TV service that we all loved? Vancouver to Hawaii is a long trip with nothing to watch. We hear all these different excuses like ""it's a new plane"" ""allows for more leg room"" ""it hasn't been installed yet"". Just tell staff to be honest and tell everyone to bring their own movies or music.","","","Economy","","6.0","3.0","4.0","3.0","2.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","K Oben","Canada","2013-06-03","Vacation from Toronto to Dominican Republic. May 25-13. Flight left ahead of schedule and arrived in DR 30 mins early. Staff friendly service good. On return flight on time staff friendly landed 15 min earlier than schedule. Seats are comfortable but a little tight could be an issue if on a long flight. The only complaint is movies/TV are on air for only 2 hours and flight is 4 hours with no music channels to keep you occupied.","","","Economy","","7.0","3.0","4.0","3.0","3.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Aggie Rodz","United Kingdom","2015-07-02","Rynair is a luxury comparing to Wizz Air. They will charge you for every thing, no customer focus whatsoever! Staff were rude and unhelpful. We fly for business all the time and made a massive mistake booking with them. We would rather pay a bit more but feel like we are being looked after or even fly to Modlin airport and pick the hire car from there. ","Airbus 320","Business","Economy","Luton to Warsaw","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Ondrej Brichta","Slovakia","2015-06-28","If you are going with them, you need to learn all their rules. Check in online, go without luggage (or a medium size backpack), don't order anything on the plane, etc. This way I got tickets for less than 50EUR to various destinations.","","Solo Leisure","Economy","Budapest to Barcelona","8.0","1.0","1.0","","","2.0","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","U Carr","Australia","2012-01-03","Sydney to Bali with four young kids 18 December/29 December 2011. Very bad experience. Lack of support. Food and drinks overpriced. No entertainment on 6 hrs flight.","","","Economy","","3.0","3.0","2.0","2.0","1.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Norris","Australia","2011-12-29","MEL-LAX in Economy. Leg room was not bad considering I'm 6""3. Seats are pretty hard. Customer service was average the food was terrible. Entertainment is average and my screen kept freezing - there really isn't a large selection of movies.","","","Economy","","2.0","3.0","2.0","1.0","2.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Meagan Kelly","United States","2014-09-22","We booked a flight through Vueling from Rome Da Vinci (FCO) to Lamezia Terme which is only about one hour flight and had an absolutely terrible experience. Our flight was delayed six hours! We didn't know until about a half hour before take off! Not only was that inconvenient in itself but the staff of Vueling handled it very poorly. Many customers were unhappy and staff were rude and uncaring waving us away with a free meal voucher. We had to ask many times and finally found a very assertive Italian speaking gentleman on the same flight to help us convince then to allow us to make a call to let the hotel know we would not be checking in until midnight since we do not have an international phone. When we finally got on the delayed flight the attendants were not smiling or pleasant as other airlines usually are. Also as soon as the first and only round of beverages was offered the attendants closed a curtain blocking themselves off and did not come back out until landing. On the return we ended up paying almost $500 for last minute tickets back to Rome on a different airline because we could not afford a delay. When we arrived in Rome we found out the flight we would have been on actually got cancelled! I know the low prices are tempting but look at these reviews! You will end up spending more money if you are delayed or cancelled just go with a more dependable airline.","","","Economy","","","2.0","1.0","1.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Alan Damian","Belgium","2014-09-14","BRU-FCO-BRU. Both flights delayed. (~1h) During online check in the seat is assigned automatically and cannot be changed without paying. So if you are travelling in a couple/group be ready not to sit together because the staff refuses to change the seats even when at the airport check-in. Flight attendants speak very bad English. This is not an exaggeration. I had a problem with having no room for my carry on luggage and the flight attendant could not understand. Another warning - Vueling flights chronically lack enough room for luggage. (perhaps due to their loose baggage policies). You might have to be ready to have your luggage taken with other checked luggage right before entering the plane.","","","Economy","","3.0","4.0","1.0","0.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Cole","Australia","2014-09-06","We were flying from Dubrovnik to Ibiza with a stop over in Barcelona. In Dubrovnik there was a 2 hour delay with no one telling us any information when we finally arrived to Barcelona running through to airport to only just catch our connecting flight. Arrive in Ibiza with no luggage. At no point had any staff apologised and been helpful. I Would never fly with Vueling again.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Clack","United Kingdom","2014-01-10","I have flown Virgin Atlantic over many years in all three cabins over a number of different routes but I have to say I was so disappointed at the cost cutting going on in relation to in-flight service for my flights to and from MCO. For the so called 'premium' meal service we were given after the meal empty paper cups and then had to wait another 10 minutes for a hot drink. It honestly felt like I was in a train buffet car - not even a plastic cup. Breakfast service was disgusting a meal given to you with no drink whatsoever no water no orange juice nothing and again the paper cups came out after 15 minutes - BA WT+ offers fruit muffin orange juice a hot drink and a hot meal for it's breakfast service - honestly never been disappointed before but won't be wasting my money with VA again. On a positive note the best thing on the plane was the entertainment system.","","","Premium Economy","","1.0","2.0","1.0","1.0","4.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Benjamin Warner","China","2014-01-09","I flew recently Virgin Atlantic from Shanghai to London. Although staff were friendly enough when I made a fuss I was put in a cramped seat with my feet sticking into the bar area. There was no 'on demand' video system and was told that Virgin would be operating this old aircraft on this route for some time to come. I recently travelled business class from Tokyo to London on BA and Shanghai to London on Cathay. I have to say that both airlines were miles ahead of Virgin in all aspects. It is a real shame. A long time ago Virgin led the way with flat beds slumber suits and great entertainment - but no longer it seems.","","","Business Class","","1.0","1.0","3.0","3.0","1.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","V Munn","Canada","2013-06-02","May 25th we flew to Las Vegas. Received an e-mail prior to our flight advising us that there may be satellite issues about 30 minutes outside Canada but there were pay-per-view movies etc. available. Flight to Las Vegas is perfect for a movie. By the time the movie is done so is the flight. You can imagine our surprise when we found no televisions on the seatbacks. On the flight back we received an e-mail advising that there were televisions on the seatbacks. Both times the flight crews announced that this was because of the plane being new. Oddly my sister had the same thing happen on a flight to Palm Springs last year only this time they claimed it was because of the extra leg room. Instead of televisions they claim they provided us with additional reading materials - about more Westjet vacations! If all we get is additional leg room say so. That way we can decide whether it is worth staying with Westjet or going across the border for cheaper rates. On a short flight leg room isn't going to be all that and I'm tall!","","","Economy","","","3.0","4.0","2.0","1.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","M Simpson","Canada","2013-05-31","WJ used to be a very good low-cost airline. I have seen a gradual disappearance to what made WJ unique and my choice. Have only flown with them regionally during the last 2 years. My biggest complaint is how often they are late or delayed. Passengers are not given the truth as to why planes are delayed. I would rather know that my plane is going to be 2 hours late rather than told several times that it will be 1/2 hour late. My second complaint is how uncomfortable the seats are now! I'm a 5'4"" woman who is not overweight and the seats are so narrow that I find it difficult to get comfortable at all. Sitting beside someone with any normal width to their shoulders has us touching each other and I feel I need to keep my arms as close in as possible - making for a very uncomfortable situation. The seat in front has been moved so that it's difficult to read a magazine at times because it presses up against the seat in front. Flying WJ is now like flying Air Transat or other charter company flights. I also find now with the odd exception the inflight crew to be disinterested and not very friendly. Last the inflight entertainment system - small screens don't work half the time but the biggest annoyance is the advertising that we are subjected to! I do not want to be bombarded with WJ advertising! I hope WJ reads some of these reviews and reformulates their model!","","","Economy","","2.0","1.0","3.0","2.0","1.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Miglena Stefanova","United States","2015-06-22","We went to Ciampino airport 3 hours early and tried to open the Wizz Air site online to print our boarding passes, but surprisingly the site did not allow us to do it. When we questioned the female staff, she answered in a very rude manner, we could not get the boarding passes 3 hours before the flight - so we needed to pay 35euros per person.  Do yourself a favor do not travel with Wizz Air.","","FamilyLeisure","Economy","Rome to Bucharest","1.0","1.0","2.0","1.0","1.0","1.0","1.0","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Mark Trayner","Australia","2011-12-20","Premium Economy from Sydney to London VA to Abu Dhabi then Etihad Economy class to London. The SYD- AUH leg being 2/3rds of the flight was definitely worth the extra money - particularly the extra backrest angle and legroom was a huge improvement over standard economy. What really lets it down however is a very hard seat cushion - I had to fold a blanket and put that down to make it bearable. Codeshare with Etihad - poor. A real shock to go back to standard economy which is very standard with Etihad their service is rubbish food a joke entertainment system poor - it really was like going back 10 years. I would go V Australia again if the price is a fair bit cheaper than other PE options (which for this case it was) but not if it was the same price.","","","Premium Economy","","7.0","3.0","5.0","5.0","5.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Mark Weingard","Malta","2014-09-06","Always late. I have moved from using Vueling to Ryanair as over 50% of my Vueling flights have been delayed by more than 1 hour. In the last week on the Malta - Barcelona route 4 out of 7 of the flights have been delayed by more than 2 hours. They have not had 1 Sunday flight on time in a month.","","","Economy","","","3.0","3.0","3.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","H Goldbach","Germany","2014-09-06","When I read the negative reviews below I was really horrified to have booked British Airways operated by Vueling for a trip from Berlin to Florence and back. However it all came out to be wrong! Both flights were on time accompanied by friendly and caring staff in a clean and modern aircraft (Airbus 319) with no problems regarding the luggage etc. Ok there's little space between your knees and the seat in front of you - but hey what do you expect by booking a low cost carrier? I can do nothing but recommend this airline when you want to fly safe and cheap without extras!","","","Economy","","10.0","3.0","4.0","0.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Eves","United Kingdom","2014-01-08","An underwhelming experience flying LHR to Cape Town with Virgin. Virgin sells itself as something special. It isn't - at least not in Economy. Flight out was poor in two ways. Firstly the menu choice given out was ""unavailable"" so there was only one option which was not on the menu card at all (tough luck if you didn't want chicken). The food was probably the worst airline food I have had - a real case of cost cutting. On the return journey I ate prior to leaving and rejected the in-flight meal. Secondly the VERA inflight entertainment system was something out of the ark. All films were on a fixed time loop (so you had to wait for all films to finish before they started again). Miss this ""start"" and you missed your film. Virgin as a ""premium service"" carrier should be ashamed for still operating this type of system rather than the ""on demand"" system found everywhere else. On the return journey it was better as the system was ""on demand"". In addition to this the seat pitch and recline was very poor and something as basic as the ear plugs were of a low quality. I found my own (cheap) ear plugs were twice as efficient as those issued by Virgin. The cabin staff were OK. Not good not bad. Overall very disappointing as the reality falls far short of the image Virgin likes to portray. I would definitely not put Virgin as my first choice next time I fly long haul.","","","Economy","","2.0","1.0","2.0","1.0","2.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","S Tay","Singapore","2013-05-30","18 Oct 2012 Vancouver to Ottawa. Most liberal in terms of use of earphones. Also inflight entertainment gets switched on for you to watch from the time you board the plane all the way to landing and arriving at the gate.","","","Economy","","9.0","3.0","4.0","4.0","4.0","","","3.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Christopher Foster","Canada","2013-05-30","Shocking flight to Bermuda. Since the flight was full and they had some sort of weight problem they took 20 people's luggage off the plane. This is very bad since Westjet only flies there every couple of days and we're not going to get our baggage for minimum 48 hours. They could have asked us to prioritize our luggage or leave a piece but instead they just took off about 10% of people's luggage. Certainly they have all our contact info so they could have talked to us and they definitely could have had someone meet us at the other end and explain the problem. Instead we all wandered around the baggage carousel for about 30 minutes then made our way to the baggage desk even though Westjet knew our stuff wasn't there. Making matters worse I found out that Westjet does this all the time and they are chronically behind in getting people's luggage to the island.","","","Economy","","2.0","3.0","4.0","4.0","4.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Candace Wilson","United Kingdom","2015-06-18","I had never heard of Wizz Air before but as the flight timings worked out for us - we selected this airline. Beware, they will find every single little thing to charge you on if something isn't done properly! They closed online check in earlier than they should have - so we were charged £25 pp to have the tickets printed at the airport. For the return journey I made sure to check in the moment I arrived in Budapest to avoid this situation again. However on the return leg, as my mum's hand luggage bag was perfectly fine for the overhead compartment but too big to fit under the seat in front she was charged £40. Whilst some may say it's our fault we didn't check the requirements, we assumed as we weren't challenged about the bag going to Budapest, we wouldn't have any problems on the way back. Also - this is a Standard hand luggage bag which my mum uses around the world without any quibbles. The customer service of the Wizz Air staff was awful. Other passengers had issues with their luggage and tickets - all had reasonable excuses, yet there was no empathy from the staff at all. My 60 year old mum needed some assistance placing her bag in the locker. The flight attendant refused. I know things like this aren't compulsory but I can't help but think that when airline staff go above and beyond (or at least appear to!) - this will encourage people to fly again with them. You're better off paying slightly more for a major airline like BA - and having better customer service. ","","Solo Leisure","Economy","London Luton to Budapest","1.0","2.0","1.0","","","2.0","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Rahman","Australia","2011-11-30","SYD to LA with my wife. On our return flight from LA the breakfast had run out and crews were forced to make some sort of pancake which was inedible. After a long night of barely any sleep we were hungry and looking forward to breakfast. We went to the US for a 3 weeks holidays and on our return flight we found the entertainment was exactly same as our outbound flight. Considering such a long flight time I think VA should consider updating their entertainment package more regularly. We found some staff were not well trained. For long flights I think more experienced staff should be considered. Overall I think VA is quite overrated based on the service that we had received.","","","Economy","","6.0","4.0","3.0","1.0","2.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Sullivan","Australia","2011-11-29","BNE-LAX return. Cannot believe the quality of service on both legs from cabin crew and ground crew. Only minor problem was seat comfort but used the blanket and solved the problem. Both flights on time for departure and landing. Food was excellent and they will be my preferred airline from now on.","","","Premium Economy","","10.0","3.0","5.0","5.0","5.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Silletti Raffaele","Italy","2014-09-01","Online check-in with Vueling was to me a total scam. I was flying from Bari to Florence and when I went to check- in online I was told were no more free seats available and was forced to buy a seat they call xl for 6.5 euros. Obviously this was an excuse to rip me off money and authority for air traffic they shouldn't permit this.","","","Economy","","3.0","3.0","4.0","3.0","2.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Kathleen White","","2014-08-28","I flew from The Gambia to Barcelona and then was meant to fly on to London Gatwick. In Banjul they could not give me the Vueling boarding pass from Barcelona to London Gatwick and said I should get it when I arrived in Barcelona. The plane was late arriving and I raised this with the steward on the flight who said that if I missed the flight Vueling would put me on the Iberia flight at 10.15 am. I did miss the flight but when I went to the Vueling desk they refused to put me on the Iberia flight. I then had to spend approx 2 hours trying to locate my luggage in Barcelona airport. The Vueling staff were very unhelpful. When I eventually got my luggage I had at the last minute to buy an airticket myself on the Iberia flight. I would never fly on this airline again.","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Leggat","Morocco","2014-01-08","My husband is a Gold card holder and I am a Silver. We travel Virgin Atlantic on most cross-Atlantic routes but having said over and over again that we would never choose them again. We travel Upper Class and it has steadily got worse and worse. The amenities kit is a joke - when you compare Elemis and Bulgari toiletries with other airlines a plastic toothbrush and paste does not cut it these days. The socks are now made of cheap nylon and not worth the effort. We travelled LHR to LAX return and the service you provide is not up to standard. As many people have commented staff appear to be doing us a favour in the service department and are only interested in turning the lights off as quickly as possible and getting every one to sleep which is nigh on impossible with your beds. I am 5ft 2 and still had my feet constantly knocked by the crew walking up and down. Beds are cramped and not private enough. Compare these with BA Business Class - not even in the same ball park. Definitely just had my last VA flight. I'll be going BA from now on.","","","Business Class","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","John R Montgomery","United Kingdom","2014-01-06","We found ourselves on VS028 from MCO to LGW on 23 Dec after being let down by BA who had cancelled their flight the previous day. The aircraft a refitted 747 was in top notch condition and the IFE was excellent with plenty of choice. A complete contrast to the somewhat tatty BA 777 we had experienced on our outward flight from LGW. The VS cabin crew have their own unique style which fits well with what is essentially a ""bucket and spade"" holiday route but I can understand that those who like a more formal style being irritated. They got the job done well enough and served up a reasonable meal with none of the reported stinginess on drinks. Breakfast in a box was the anticipated let down but 30 mins early into LGW and overall I was impressed.","","","Economy","","8.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Neoh","Malaysia","2014-01-06","DEL-LHR-DEL. Flew the outbound leg in Y and the return leg in PY an arrangement which cost about as much as flying both legs in Y with many other European carriers. VS is definitely a 'cool' airline and I'm a big fan of the branding but the food in Y is worse than you'd get at Tesco's - if they haven't run out of the non-veggie options before they get to you. 4 toilets for the entire rear (Y) section of an A333 isn't funny either especially after meals/before descent. They have one of the best PY products are out there which even resembles C of yore although serving the second meal with Y packaging and quality is a definite anti-climax.","","","Economy","","7.0","4.0","4.0","3.0","3.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Michelle McIntyre","Canada","2013-05-28","Vancouver to Calgary on May 26th with my 2 children. My son has Down syndrome and autism so he travels with a Service dog. Our flight attendant was friendly and personable and she asked if there was anything extra that we needed and anything she and the other flight attendants should know in case of emergency. She pointed out to me that there is an extra oxygen mask which in emergency I could put on the service dog no other flight attendant had ever pointed that out to me before after 5 years of travelling by plane at least once a year. It was not a busy flight so the check in desk even gave our family an extra seat so there would be more room for the dog to stretch out. A pleasant travel experience.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","S Daley","Canada","2013-05-27","Several years a go I flew WestJet and was pleased at the whole experience so when my son decided he was getting married in Mexico we immediately choose WestJet but the West Jet of yesterday no longer exists. The seats are extremely cramped there was no movie on a 6 hour flight and if you wanted something to eat or drink you paid for it. I recently flew to Cuba on Sunwing and not only was it more comfortable but they offered us 2 meals 2 movies and two pieces of luggage for free all of this cost the same as WestJet. I only hope West Jet listens to their customers and returns some of the perks that came with flying on their airline.","","","Economy","","3.0","2.0","2.0","1.0","1.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Anna Hasenfratz","United States","2015-06-16","Very disappointing experience. The airline charged $20 to allow a small roll bag on board - but than you cannot take the usual personal item, i.e. backpack to be placed under the seat. And you have to arrange even that online, at check-in the price twice of that. After navigating through the airline's website I managed to pay for the carry-on bags. It did not occur to me that at that point I was not checked in! How can I pay for my carry on bag if I am not checked in for the flight? I certainly missed that option. It was a surprise when at the airport we were charged $50 per person for a boarding pass as I have apparently selected on-line check-in but did not complete the process. At boarding time we were directed to a hangar - a hot, airless building that looked appropriate to herd cattle. That is exactly how we felt we were treated by the airline. ","","Couple Leisure","Economy","Budapest to Tel Aviv","1.0","2.0","2.0","","","1.0","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Urooj Qureshi","Romania","2015-06-13","Wizz Air is hands down the worst airline in all areas - customer service, in-flight experience, ground handling, ticketing and claims - it is the least family-friendly airline to travel with. Airline staff are inexperienced, and not interested in serving customers. The airline should be avoided at all costs on flights lasting longer than 1 hour - the seats are worse than those on a bus in Central America. Flights are frequently cancelled.","","FamilyLeisure","Economy","Budapest to Dubai","1.0","1.0","1.0","1.0","","1.0","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Mikkel Grabinski","Canada","2011-11-18","Adelaide to Cairns with a stop over in Brisbane. The flights were each 2 hours the seats were comfortable and the flight crew were very friendly.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Tabb","United States","2014-08-28","My wife and I flew Vueling from Barcelona to Amsterdam on an A320-200 in July. I paid the extra 12 euros each for exit row seats as I am 6'4"" and need the extra leg room. Online ticket purchase was easy including seat selection. Our flight was delayed because the plane was late but once it arrived we boarded quickly and arrived Amsterdam almost on time. The seats were fine for a 2 hour flight with the extra legroom. Flight attendants were efficient but not friendly. The plane was clean and in good repair and there was plenty of room in the overhead for our carry-ons. For about $120 each ow I thought it was a good value and would fly them again.","","","Economy","","9.0","4.0","3.0","3.0","1.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J West","South Africa","2014-08-28","I recently had a flight with Vueling and had a stop over in Rome. The flight was initially delayed 6 hours and then moved forward after 2 hours without any warning of any sort. Subsequently we missed our flight. Regardless of the missed flight the customer service we received afterwards from Vueling was horrific. Nobody made any effort to assist us in any possible way. It has now been more than two weeks after the incident and our luggage is still missing. My experience with Vueling on the day of our flight was bad but the assistance we received afterwards even worse.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Davies","United Kingdom","2014-01-03","I took a flight from Las Vegas to London 3 months ago. Virgin is on a clear downhill path. The cabin and seating configuration is very much style over substance it just does not work ergonomically. Too cramped and irritating 'intelligent' lighting. The seat remains far too clever for its own good resulting in electronic and mechanical glitches on almost every flight I have taken over the past 18 months or so. Main problem though is the cabin crew who for some reason behave these days as if they are doing you a favour. The one exceptional element of this airline at present is the departure lounge at Heathrow which is peerless in my view.","","","Business Class","","1.0","2.0","1.0","2.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Barton","United Kingdom","2014-01-03","Travelled to Vegas over New Year. Paid for extra legroom seats but could only be used if you had 1 leg due to metal boxes that seem to have been added to seats for the inflight entertainment. New inflight system with touch screen means you have to touch/tap or hit the screen which is on the person in-front's headrest - playing any games means multiple hits to the screen and the person in front stressed as their seat gets hit multiple times. I would not recommend - next time I will pay extra and go with another airline if at all possible.","","","Economy","","2.0","1.0","4.0","2.0","4.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Dave Potter","United Kingdom","2014-01-02","Flew Brussels - Johannesburg - Cape Town - Heathrow 10 December return 28 December. Virgin cabin crew excellent. Booked in February for 640 pounds so good price. Great flight seats A 62 and K 62 were very good. Pity the food was so poor but had a big steak at Cape Town before returning. Normally do not fly Virgin due to it being one of the most expensive airlines but at this price they were the cheapest and good value for money. Thanks again to the great cabin crew and the pilots for a safe and pleasant journey.","","","Economy","","8.0","4.0","5.0","1.0","3.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","N Landers","Canada","2013-05-21","I will never fly Westjet again. I'm a seasoned traveler and have never experienced this kind of incompetence. My 6am flight was cancelled we were unable to get another flight until 4.30pm. The food is awful and their TV's didn't work. What a horrible experience and a waste of a day.","","","Economy","","","0.0","1.0","1.0","1.0","","","0.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","A Hansen","Canada","2013-05-20","I am an experienced flyer but had never flown with WestJet until a few days ago and I will never fly with them again. The service on the Cancun to Toronto flight was appalling. I was flying with my sister who has 2 young children. We were boarded first but only after approaching the attendants as there was no pre-boarding call. Once on the plane my sister asked if she could go to the back to stand with her 5 month old child to put him to sleep while the plane was loading. The flight attendant said no there was no room so have a seat. After take off passengers were bombarded with merchandise play books (as there was no in-flight entertainment provided) headsets food drinks duty free. You had brief mins. of opportunity to go to the washroom as the aisles were always blocked by carts and you were told to sit down and wait while they finished their task. The staff were very unprofessional and rude. At the end of the flight passengers were not even acknowledged as all the attendants were at the back of the plane talking amongst each other.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","N Shyshkin","Canada","2013-05-19","YYZ-MIA on a 737-700. Flight left and arrived on-time. I enjoyed the ""First Bag Free"" policy which brought much pleasure to me. The PTVs are a nice addition but it's not supported in southern U.S airspace although free movies were played. The staff were great and the snacks were another perk. Overall great flight!","","","Economy","","10.0","3.0","5.0","5.0","3.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Balazs Szolgyemy","Hungary","2015-05-31","BUD-Luton-BUD but other flights as well recently. Check-in was effective staff attentive and friendly I purchased extra legroom and there was enough space. I am based in Budapest and travel on business frequently. When flying within Europe I prefer to fly budget airlines - primarily Wizzair Ryanair to a lesser extent over legacy/full service carriers: 1) Wizzair flies early and late during the day allowing a full day of work at destination. Hate flying into destinations where budget airlines do not fly e.g. Zurich where the first flight from Budapest arrives after 11 am and the last one leaves at 5 pm. 2) Wizzair breaks down the difference between economy and business into specific services that you can purchase individually (priority boarding extra legroom lounge more luggage etc.). Thus you can travel effectively on business within Europe picking what you want for prices lower than economy ticket on legacy airlines. 3) They are cheap (for the most part). 4) They have some of latest bag drop-off times allowing one to start off for the airport later and time is money. Flying from smaller airports also means shorter check-in times (although sometimes offset by these airports being farther from cities). 5) Their policies actually make sense: I have no sympathy for those who wish to bring on board their wooden trunks and carpet bags on boards. They take up precious on space on board and slow down boarding. You should pay dearly for this or check them in! Also having no reserved seats encourages passengers to finish boarding fast.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Robert Ballard","United Kingdom","2015-05-31","My wife travelling from the UK to Kiev and back again with no problems at all the flights were on time yes you have to print your boarding passes but thats not rocket science most airlines are the same. And yes the food and drinks are expensive so take your own. Will use this airline again its half the price of BA.","","","Economy","","9.0","3.0","4.0","3.0","1.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Michael Gibbons","Australia","2011-11-17","Comfortable economy seats between Australia and Los Angeles. The entertainment system is packed with films/tv shows and games. The food AUS-USA is generally pretty good but below average between USA-AUS. It was a great flight.","","","Economy","","8.0","4.0","4.0","4.0","5.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Haitham","Egypt","2014-08-28","I had a multi-leg itinerary with Alitalia Aug 2014. I picked Vueling from BCN-FCO due to availability. Check in takes a long time to due to the huge traffic for Vueling at El Prat airport apart from that I didn't have any problems. Plane was a new Airbus A320-200 very clean inside and leg room was very good for me. I purchased the Optima fare for 23Kg for one bag which was 110EUR. Chairs are good even for reasonably overweight passengers no complaints about luggage handling as Alitalia lost mine 5 days earlier FCO-BCN. Overall more than good for what it's worth would definitely try again if the same plane model.","","","Economy","","10.0","4.0","0.0","0.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Hermoso","Switzerland","2014-08-18","I used 2 Vueling flights yesterday between Seville-Barcelona and Barcelona-Zurich. The first flight was of a good standard as good or better than easyJet but the second leg of the flight was not what one would expect from a established serious airline. The boarding at Barcelona into a sub-contracted plane from Orbest (grupo Barcelo) was badly organized by unmotivated/poorly trained ground staff the leg room between seats was smaller that in the Seville flight the cabin staff could not cope with the overall services provided (printed prices for food/drinks were for Orbest passengers) they could not provide cold Cava and instead of published Orbest prices higher Vueling prices were charged. Flight left 15 mins late and docking gate at Zurich was at the far end of the runway (20 min walk to the exit. The whole flight was a very poor experience and poor value for money. I believe passengers should be refunded part of their original Vueling ticket cost when a sub-optimum alternative flight arrangement is provided. I shall give Vueling flights a rest for a while and will continue using easyJet which is run in a more professional manner.","","","Economy","","2.0","1.0","2.0","2.0","0.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","O Thompson","United Kingdom","2014-01-02","VS 250 LHR-PVG. Virgin's premium economy is a great way to fly. Very comfortable large seats friendly service ok food. Better than EVA Air and BA's premium economy offering. It's good value for money.","","","Premium Economy","","9.0","5.0","4.0","3.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Gill","United Kingdom","2013-12-29","Flew non-stop from London to Orlando and back. Reserved my seat and did online check-in used bag-drop facility at airport no problems at all. Flights departed and arrived on time in-flight service was great food was okay. Would definitely fly with this airline again.","","","Economy","","9.0","5.0","5.0","3.0","5.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","E Parkin","Canada","2013-05-15","March 1 YVR-YCC then on to ZLO. while booking I was never aware there was a plane change in Calgary until I was shown 2 separate flight numbers. Flight was delayed and took off 30 min late - my 45 min window to change planes and find the right gate was narrowed to 15 min which is cut off for boarding planes. Asking the flight attendant about my connecting flight she was unaware Westjet flew to ZLO and angrily put the blame on me for ""booking flights with too narrow of a window"". I made my plane by seconds. Return flight on April 4th. Stewardess just before landing manhandled my carryon to fit in the containers from the kitchen and I was shouted at when after landing I checked to see if my personal items were damaged. As for Baggage landing at 11.40pm I waited until 12.25 to see any baggage descend to the carousel and because of the delay had to pay $70 for a taxi as the rapid transit could no longer get me home.","","","Economy","","","2.0","1.0","1.0","3.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Zim Chowdhary","Canada","2015-05-28","May 10th 2015 Milan Bergamo to Prague. Flight W6 2682. This airline is a money grabber charging us $200 just to print the boarding passes. We (party of 4) checked in a week earlier when they sent us an email and saved our boarding passes in PDF format on the ipad. As this is what we do instead of printing it and wasting paper. But they insisted that we need to print it at the check out counter. I tried using my phone to send the passes to the printer but it did not work and our flight was getting closer. They charged us $200 just to print out the passes ($50 each). On top of that one of the cabin bags was over the dimension so we had to fork out another $60 just to carry it our self on board. This I realize is my own mistake not to carefully read the dimensions they gave us assuming that it would be the same as rest of the airlines. Their allowable size is tiny and most of the people had to fork out extra as even a centimetre extra would not work. The plane had no assigned seating and had the smallest leg room I have seen on any airline. The padding on the seat was the thinnest I have seen. I have traveled about 60 airlines in 6 continents and this airline is the worst.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Julia Clarke","Australia","2011-11-07","I flew with my two children from Sydney to Abu Dhabi return. The flight over was difficult as my knees pushed into the seat in front. My entertainment system didn't work properly neither did my sons and the man sitting next to me - his didn't work at all. The food was barely edible. Staff were nice and helpful. The return was in a much newer nicer plane. The entertainment system worked well and the seats were much better. The food was genuinely inedible. There was supposed to be some drinks and small packets of chips available for those who couldn't eat the food - there was none.","","","Economy","","3.0","1.0","3.0","1.0","3.0","","","2.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Rob Hardy","Australia","2011-10-29","Premium Eco Melbourne to LA and then picked up the US partner Delta for the LA-New York leg. The VA part was great I'm tall and found there was a good amount of legroom the food was average and the cabin service fine - non intrusive but attentive when needed. VA needs to get rid of Delta as a partner. Rusting plane dirty aircraft cramped seats rude cabin crew who managed to be worse than the ground crew.","","","Premium Economy","","9.0","4.0","4.0","4.0","4.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Campbell Lloyd","United Kingdom","2014-08-18","We were due to fly from Florence to Gatwick. We were informed half an hour before takeoff that there was a delay due to a late takeoff somewhere else. Then hours later a staff member shouted out a message but as we were at the back of the queue we couldn't hear someone fainted. A fellow passenger told us that we were being diverted to Bologna because of the 'wind' this despite the fact that other flights were landing and taking off. So from arriving at the airport at 1pm two hours before take off at 15.20pm we were finally getting on the bus at 8pm and boarded the flight at 9pm. Almost six hour delay. I was with my partner and three children aged under seven. This was an awful experience.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Paxson","United States","2014-08-18","We had our worst airline experience ever with Vueling and we are experienced international travelers. We were changing planes in Barcelona flying to Milan. The departure board initially indicated that our boarding gate would be announced in an hour. That message was later deleted but no gate was listed. My wife checked the Vueling mobile application which listed a gate. However at the gate the sign read Copenhagen not Milan. We found out that this was indeed our flight but the gate personnel would not let us board because the door of the plane had been closed. To repeat: no gate listed on the departures board wrong city listed at the gate so we missed our flight. We'll never fly Vueling again.","","","Economy","","","4.0","1.0","0.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Warren","United Kingdom","2013-12-29","LGW-UVF-LGW. Both flights serviced by Virgin's brand new A330s. Boarding for both flights was well handled by gate staff in both LGW and UVF and both flights departed and arrived on time with very little turbulence en route. Contrary to many comments I was very impressed with Virgin's new long haul economy seating as it was very comfortable with a good amount of legroom. In addition I even managed to sleep for 6 of the 8 hours on the inbound flight to LGW which was great as I usually never manage to sleep on long haul flights. Amenity kits were also given out on the UVF-LGW night flight which was a nice touch. I especially liked the new IFE system offered on the new A330s as it is touch screen operated and is also very simple and quick to navigate with a good variety of films and music to choose from. Throughout both flights the cabin crew were friendly and were eager to go out of their way for you. Furthermore call bells were answered promptly and the service felt more personal than on previous airlines that I have flown with. However the only thing that is letting Virgin down is the quality of their catering. On both flights the food portions were far too small for long 8-9 hour sectors so I'd suggest bringing extra food with you if possible. In addition there was very little to choose from on both flights unlike other four star airlines such as BA and the snack service offered on board was very limited. All in all our first experience with Virgin Atlantic was by no means disappointing and we would certainly consider flying with them again. The new A330 is an excellent aircraft to fly on as it offers Virgin's latest long haul product and is also extremely quiet compared to similar long haul aircraft.","","","Economy","","9.0","4.0","5.0","3.0","5.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","J Boudreau","Canada","2013-05-13","First flight. Halifax to Cancun and return flight. Great service. Seats larger than stories would have me believe. I am a larger man and had no issues. I have fairly long legs and had no issues with leg room either. Only wish armrests were not hard plastic. Free movies for international flight. Just wish each channel had it's own movie instead of 2 movies with 2-3 staggered copies of the same ones. Flights were always on time or early.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","T Giantomaso","Canada","2013-05-12","Westjet is no longer the pleasant and relaxing airline it once was. I find the staff increasingly inattentive. I fly to Vancouver from Calgary 4 times a month and rarely get to Vancouver on time. Once my flight was cancelled due to mechanical failure and I was placed on a flight 3 hours later-not good for the morning business crowd. They refused to book me a flight with Air Canada so I had to leave buy a ticket outside the terminal with Air Canada and go through security a 2nd time! Lastly they have recently started selling ""extra room"" seats for 45$ which includes exit seats so the last 2 flights I've been on (just last week) the exit seats were empty and the stewardesses did not allow anyone to use the seats suggesting they were ""extra value"" seats - bad business. I never thought I'd say this but it's back to booking with Air Canada.","","","Economy","","","2.0","2.0","1.0","2.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","W Gilbert","United States","2015-05-27","I flew from Bergen Norway to Riga Latvia. The trip began on a negative note as I was charged approximately 30 euros for a boarding pass at the airport which I did not appreciate since the airline did not even have the decency to advise me by email that check-in was available on-line. To complicate matters they couldn't process my credit card so I had to pay using my debit card. The flight itself was uneventful except that I have never experienced such cramped leg room despite having flown other budget airlines in the past. I would not recommend this airline nor fly it again.","","","Economy","","3.0","1.0","2.0","0.0","0.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Judit Bakallar","United Kingdom","2015-05-05","Wizz Air managed to ruin my lovely weekend spent with friends and family! Me and my fiancee were travelling from Budapest back to London but never again. The reason why I usually choose cheap flights for this route that it is direct. But from now I will only travel with the rival air company! The official cabin bag size turn out to be too big and made us pay an extra £37 fee and the ground crew was also very rude to us. So thank you for the worst flight experience I have had!","","","Economy","","","3.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Holan","Australia","2015-04-26","Travelled from London to Ljubljana with 3 children. Paid small fee for priority boarding. Check in staff excellent as were cabin crew. Seats fine. Flight left about 10 mins late but made up the time. Watch the carry on rules - they are very clear but differ slightly from other airlines. Found booking process easy to follow for most part. One minor hiccup to watch for is that it is unclear whether middle names are required and there is no box for this. They are required - to match passport name. Their call centre fixed this in about 5 mins. Good value for money and would travel with them again.","","","Economy","","9.0","4.0","5.0","0.0","0.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Paula Silver","Canada","2011-10-22","My daughter and her boyfriend flew Sydney to LAX - on the return flight they were flying as ""family & friends"" which meant standby (a standby ticket had been purchased). One expects to not always get on the first flight but they were stranded in LAX at the airport for 8 days! When I called the airline to ask for help in getting them out of LA I was simply told they would have to pay the one way regular fare to get on the plane. At this time one way was anywhere between $1600 - $2100 each - I said they don't have that kind of money the agent just simply said 'well then I guess they should borrow it from someone""! His mother had had enough of this nonsense and used her business points to book them out of LA on QANTAS as I'm sure they would still be stranded in LA. I fly home to Australia on a regular basis and will never be using this airline. That was a perfect example of a company that simply did not care and absolutely has no customer service.","","","Economy","","1.0","3.0","1.0","2.0","3.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Gary Lemmon","Australia","2011-10-20","BNE-LAX-BNE. Chose V mainly to avoid the Brisbane-Sydney connection that most airlines wanted to send me on. Flight out leaves mid-morning (10-ish) and 3 hours in they are trying to get you off to sleep - quite bizarre really but plenty of people looked like they were getting some shut-eye - I got none all trip. However I was quite happy to watch and play with the RED entertainment system which was magic - loads of new films doco's games and music. Flight back much better leave midnight quick food service and off to sleep for a few hours at least. Seats on the 777-300 seemed quite wide compared to other planes I have flown internationally. We chose middle section (3 across) so we wouldn't need to climb over strangers to get to the loo. Seat cushions were a little solid to sit on and I used a cushion to alleviate the (literal) pain in the bum. Food both ways was OK at best nothing special. The highly promoted snack bar was a poor joke. A few packs of chips cans of Pepsi and a bottle or two of water. It actually took me a few trips around the galley area to work out where it was. Service from crew was efficient-ish without being overly friendly or even mildly attentive. They seemed to be around when needed - meal times landing seat belts on time etc but disappeared outside those times. Getting a coffee on the return leg was one challenge too far... All in all I would fly V again if the price was right. Pros - new planes entertainment system seat width. Cons - food attention to detail by staff and seat base comfort.","","","Economy","","6.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Cain","United States","2014-08-15","Buyer beware. Booked a round-trip flight from Florence Italy to Split Croatia. The day I was leaving from the US received an e-mail that my flights were moved forward three days. Problem was the return flight got me back to Florence two days after my return flight to the US. Unable to confirm if the original flights were cancelled or if I and my daughter were bumped because we had a low fare. Could not get through on any of their phone lines (even though I was willing to pay the ridiculous per minute and set up fees) nor receive an online response as to what happens. If this airline merely wants to cater to backpackers with no schedules good luck.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","K Cullen","United Kingdom","2014-08-08","I decided to book my holiday flights with Vueling as the price was so much cheaper than any other airline at the time (half the price). I was travelling with my husband and 2 small children another family of 4 and a family of 2. After booking I read the reviews and thought ""oh dear what have I done""?? I couldn't of been more pleased with Vueling services the flight was on time the queue was non existent the bags have good baggage allowance able to take buggy to the gate good hand baggage size/weight allowed the bags arrived safely at the other end no damage coffee snacks on board good seats clean plane etc. Will definitely price compare with Vueling again as I have not one single complaint or moan against them.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Green","United Kingdom","2013-12-29","LHR-BOS. I have been a loyal Virgin Atlantic PAX for the last 10 years with all my Business and Pleasure flights flown with VS. These last 5 years I managed to join the top tier of UNIQ status which does give a more personalised service. However I have taken all I can with this new Upper Class Dream Suite offering on their A330 aircraft. The seat is much narrower than the suites on the B747 and A340-3/6 aircraft the cabin feels congested the isles are not wide enough which means crew and fellow PAX hit your feet on the ottoman when moving around. The bar area seats 3 + maybe 3 standing and although visually appealing in practice is used by the crew to complete admin or serve food from. The food is OK but lacks consistency. The VERA on-demand entertainment system is very good and seems more stable than the older versions. The amenity kit for a business class product is embarrassing and should be removed or upgraded. The LHR clubhouse is always a great place to start a journey with great food and drink offerings. The inflight crew on this flight were great with a proactive FSM who kept things going like clockwork. The flight was a very quick 5 hours and 45 mins I didn't bother turning my seat into a bed as it's not as comfortable as the UCS in the tried and tested and loved older configuration. VS please ditch this UCDS as you are loosing so many of your top tier and loyal customers to other airlines.","","","Business Class","","2.0","1.0","5.0","4.0","5.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Michelle Pladzyk","Canada","2013-05-12","Traveled May 4th from Ottawa-Calgary-Comox. On the flight from Calgary we were offered a sky check type of service for our extra carry on. I was on WS-517 seated in 9C and part way through the trip I became very warm and felt a bit faint. A male flight attendant was very quick to respond and ask me if I would like to move up front in row 1as he said it was cooler. I sat there for about a half hour and when I felt better I went back to my original seat. I was offered water and this male attendant keep a close watch on me.","","","Economy","","10.0","4.0","5.0","0.0","3.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Anna Midgley","Canada","2013-05-08","Not the same at is was years ago every single flight I've been on has been late and either there was no Satellite service or no TV's. My mother flew with them yesterday from Calgary to Kelowna and the flight was also late! The staff used to be the friendliest I've encountered but that also has changed.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","M Antonsen","Canada","2013-05-05","I am not sure I will fly with them again unless I have no other choice. The seats on the plane are extremely cramped and my back was killing me by the end of the short 2.5 hour flight. I much prefer having the option to watch a movie that I don't have to pay 6 dollars for. I would much rather have a TV selection that I get more choices from not just whatever happens to be on TV at the time. I would forgo the snacks to get that option. The staff were good no complaints there and the plane was on time.","","","Economy","","8.0","1.0","5.0","4.0","1.0","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T Stock","United Kingdom","2015-04-19","16 March 2015 flight 1306 Luton-Warsaw. 20 March 2015 flight 1305. Terrible experience. Priority boarding is a waste of money as they ignore it and treat you like cattle Seat room is the worst I have ever experienced. Seat backs were heavily damaged by previous customers trying to get legs in or frustrated by lack of space. Do not fly with these people. Dreadful.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","James Lobont","United Kingdom","2015-04-17","Flew Milan to Budapest it was a comfy flight and a good overall experience. Would fly again great price.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Hodges","Australia","2011-09-17","Recently flew V Australia to Dublin (with Etihad from Abu Dhabi) in Premium Economy. I was surprised at the price very inexpensive compared to other premium options. Flew SYD to AUH in 777-300 nice cabin with access to two toilets pretty amazing for only 40 pax. The staff were exceptional possibly some of the best inflight staff I have experienced for some time. Could not do enough for you and were attentive for the whole 14 hours (was the same for return leg). The seat was particularly comfortable and was able to manage 8 hours sleep. The food was ok not as good as Qantas premium and the inflight entertainment was great good choice and a plus with the noise cancelling headphones. Overall would rate this product very highly and have no hesitation in flying with them again.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Augerinos","Australia","2011-09-08","Melbourne-New York-Melbourne. I flew Premium Economy and was happy with the seat width pitch and comfort. Good amount of recline so I managed some sleep. LA to NY leg was with Virgin America - in Economy. Seated in exit rows as part of Premium Economy fare. Flight NY to LA on return leg was with Delta - poor service cramped seats. VA crew attentive although tend to disappear after meals are served. However when requested service was treated courteously and respectfully.","","","Premium Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Frances","Australia","2011-09-01","Dublin-Sydney (Abu Dhabi-Sydney) with V Australia. Had booked through Etihad so it was a codeshare arrangement. The difference between the first leg (Etihad) and second (V) was huge with V Australia winning all the way. Staff were more professional large Economy seat in the Boeing 777. A somewhat enjoyable 14 hour flight compared to the cramped 7 hour flight from Dublin. The only real drawbacks - I ordered a vegetarian meal and the dinner and breakfast were exactly the same bags/duty free parcels were incredibly slow to reach the baggage carousel.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Daryl Farry","Australia","2014-08-07","Barcelona to Venice on Wednesday 16th July 2014 Flight VY6404. This is the worst airline I have travelled on. Now I understand what sardines must feel like jammed into the same tin as many of their mates. It's hopeless for anyone 5ft 7ins or over and if anyone reclines their seat heaven forbid.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","W Parker","Netherlands","2014-08-03","BRU-BCN. Flight departed from Brussels on time. Cabin crew was very friendly. I was initially concerned about the flight having read a lot of negative reviews however my journey was very pleasant and I have no complaints. Being 5'8"" I had no problem with leg room. Baggage arrived safely in Barcelona.","","","Economy","","10.0","4.0","4.0","3.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Robbertze","United Kingdom","2013-12-29","Gatwick to Las Vegas return. Economy. Bought the extra legroom seats. Retrofitted 747 is clean modern and very comfortable. Cabin crew amazingly friendly. For an economy class flight it was a 5 star experience. both flights were fantastic. Keep up the good work. Loved inflight wifi!","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Souter","United Kingdom","2013-12-25","This airline seems to get worse with every flight I take. Have been loyally using Virgin for 23 years especially London to Tokyo for both business and pleasure. Upper Class on last two journeys has been appalling with old fleets to Cape Town and Tokyo. Not even On Demand system running the old style looping system instead. Upper Class get tablets but cumbersome to use and limited selections. Food poor and generally falling behind peers. Shame as I used to evangelise to all about Virgin's qualities but now I tend to recommend avoiding.","","","Business Class","","2.0","2.0","4.0","2.0","1.0","","","2.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Zorica Cvijetinovic","Canada","2013-05-04","Vancouver to Maui and was very disappointed with the service provided on the flight. No food no movies and the staff was not really friendly. Nothing compared to my excellent experience with the same company 5 years.","","","Economy","","1.0","2.0","2.0","1.0","1.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","B Bell","Canada","2013-04-28","My wife and I booked a round trip to Cancun. Turns out Westjet is a rather ordinary airline with the usual amenities. We travel at least twice a year and have flown with several airlines and Westjet is just another hohum get to the destination boring company. I think they have lost their uniqueness in a big way.","","","Economy","","5.0","4.0","4.0","2.0","2.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T Brewer","United Kingdom","2015-03-19","Flew Prague to Luton with Wizz Air for the first time and unfortunately fell victim to large cabin baggage and therefore had to pay £60 to board with our luggage - which incidentally is small enough with respect to other non- frill flights with EasyJet and RyanAir. Please check their baggage limitations when purchasing tickets - the small baggage allowance included in the basic ticket price is limited to rucksacks and very small hand luggage. The plane we were on was old and had appalling leg room for the standard seats. I am only 5ft 10 and really struggled to get comfortable in any way. Fortunately the flight time was around 1.5 hrs although the flight was also delayed one hour. On-board staff were friendly and attentive. Flights were booked a month in advance and were fairly expensive at £190 per person.","","","Economy","","","1.0","4.0","3.0","0.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Chris Kemp","United Kingdom","2015-03-04","Flew Wizzair from Luton to Budapest as long as you stick to the hand luggage rules and do not have multiple or large items. You can have 32 kg in the hold which is generous coaches to and from plane have improved hangar experience. The pilots and crew do not communicate a great deal and providing you accept its a no frills airline it offers good value for money with a wide choice of destinations.","","","Economy","","8.0","4.0","3.0","3.0","0.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T Bishop","United States","2011-08-31","LAX-MEL-LAX. I arrived at check-in 3 hrs early at MEL the seat I was supposed to have not only changed but ended up in the middle section. After a lot of time at the service desk I was accommodated to a window seat. Ground staff make everything happen in a hurry to move passengers as quickly as possible through the lines. At the beginning of the trip the pilots announced that Melbourne’s runways didn't open until 6am causing the airline to delay boarding at LAX and then also have us sit on the plane for 45 mins prior to takeoff. As previously stated here by another customer extensive announcements during the ride were constantly being made. The seats are decent and the food edible. Neither of those were anything above budget airline standards.","","","Economy","","2.0","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Webb","Australia","2011-08-11","SYD-LAX - flight was delayed over 2 hours waiting for 4 passengers to arrive from Melbourne. Many passengers missed their connecting flights in the US. There was a lack of communication waiting around without updates. Cabin crew were grumpy and didn't respond to call button. Food average. Arriving in LAX we waited 30 mins for bags with one missing. Flight from LAX-SYD was delayed 2 hours flight attendants were much nicer although food still average. Only positive was the in-flight entertainment.","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Warwick Edwards","New Zealand","2014-08-03","On August 1st we were booked on a Flight from Gatwick to Barcelona. I paid extra for a space plus seat and to find when we boarded that we were dumped on a Charter flight with an airline called Privilege operating an old 757 that was in bad state of repair. There was no leg room and when this was brought to there attention as normal no one wanted to know. The check in service at Gatwick was terrible and it took over two hours to clear the waiting queue. If you are desperate for a flight do not book with them.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Bill Jackson","Spain","2014-08-03","Flight from Rome to Alicante I only fly with Vueling if I cannot find another alternative and there was no other choice which tied in with the time we arrived in Rome. We paid the Optima tariff which allows hold baggage and seat selection thus meaning we only has small carry on bags which we placed in the overhead locker. These bags were then removed by one of the cabin crew and we were told to place them under the seat leaving no room for our feet. When I asked why I was told that room had to be made for larger bags which would not fit under the seats. So having paid the extra for a more comfortable flight we ended up with less comfort passengers who had not paid for hold luggage. A petty quibble I know but it is so typical of Vueling.","","","Economy","","4.0","3.0","2.0","1.0","0.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Griffin","United Kingdom","2013-12-23","VS93 Gatwick to Cancun Upper class November 2013. Check in: Unfortunately staff at Gatwick were not only rude and curt but unsuited to meeting and greeting passengers. The lounge experience: We were served a freshly made full English breakfast by lovely attentive staff who exuded relaxation and warmth. Good choices of drinks hot or cold good WiFi connection plenty of comfy soft seats and any additional food/drinks were plentiful and served with a smile. Boarding and Cabin: Somehow we ended up half way back down the boarding queue mixed in with economy and had to stand for quite some time whilst they boarded the aircraft. There should be a separate area to board us like Emirates have! Once on board things for the most part improved we had 2 attendants looking after the upper class section throughout the flight they were all friendly and attentive without being intrusive. One negative though I was asked twice if I would be prepared to change my choice of main meal! At these prices I should not be made to feel in any way guilty for having what I asked for! Virgin needs to address this issue as we were taking off from our home base they should carry enough choices on board! Enjoyed 3 movies on the way and always had plenty to drink. Flight landed on time in Cancun.","","","Business Class","","8.0","4.0","5.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Redford","United Kingdom","2013-12-20","The worst business class flights we have ever had. Sloppy service the poorest food ever and served with some parts cold. I have had better service on EasyJet. I was served tea in a mug with the tea bag left in and no spoon to retrieve it or anywhere to put the sopping tea bag. I was served cheesecake with nothing to eat it with no spoon or fork. My breakfast that was the worst I have experienced on any airline was part warm part cold and partly hot I did not eat it and it stayed on my tray for over twenty minutes before a stewardess removed it. On my return flight from Delhi I was served cold chicken tikka. There was an empty seat opposite that was hot bedded by numerous people don't know who they were or where they came from. I wrote to Virgin 4 times before I got a response sloppy on the planes and sloppy after service.","","","Business Class","","1.0","3.0","1.0","1.0","3.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","C Randall","Canada","2013-04-22","My wife and I had flown to Las Vegas for a wedding getaway and honeymoon. WestJet boasts the largest seats and greatest legroom. I'm 5'7"" and was extremely cramped. The fellow beside me was 6'4"" and almost had his knees in his ears. The seats were very narrow very uncomfortable. There was almost no padding in the seats. They didn't recline more than a couple of inches and there wasn't even room for a laptop to be put on the fold down table. It was a 707-700 so seats were 3 across. Between my wife and the fellow on the other side we had no choice but to put the arm rests up so the 3 of us could sit quasi-comfortably. The flight attendants were obvious unhappy with their jobs. Out of the 4 3 of them were just blank faced and walked around like robots. The air circulation system wasn't working properly the forward toilet kept clogging up. So all in all this was an extremely unpleasant flight.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Brenda Crivari","Canada","2013-04-22","Vancouver to Los Cabos. Horrible flight passengers very loud and noisy flight staff not happy no movies as advertised. New rate change in fares went to book return ticket and advised no economy fares left but I could have a very expensive plus fare. When I went in to review seats the flight was only a third full and most of the plus fares were at the back of the plane. I flew down for $216 but they wanted over $600 for a fare home on a flight that at this time is only half full. Not sure what's happening with Westjet between their fares and customer service delays etc. I will be giving my business back to Air Canada as it doesn't appear that Westjet is interested in keeping their loyal customers.","","","Economy","","2.0","2.0","3.0","3.0","1.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","H Oberbeckmann","Germany","2015-02-24","I have been flying DTM-CRA-DTM on Wizzair last week and have been very satisfied with the value for money. Both flights were on time and I arrived at the destination even earlier than expected. I was aware of the low seat pitch before but even as I am taller than 1.90m it was no problem for me to sit at the window for a two hour flight even if there was no seat free next to me. The drinks and snacks on board have a reasonable pricing and the staff was always friendly. Would definitely fly again on Wizz Air!","","","Economy","","9.0","2.0","5.0","3.0","1.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Salway","United Kingdom","2015-02-24","Luton to Budapest. Absolutely no problems at all got the extra leg room option which gives priority boarding. This meant we got on first and had large comfy seats and no stress. Nobody sat next to us so had loads of room. Plane was new clean and on time. Only issue we had was being corralled into a concrete shed with no facilities at Budapest airport which seemed a cruel way to treat anyone. Ryan air did the same though and their plane was late. I see loads of other complaints but if you actually read the instructions have the right sized luggage and print boarding passes before you go it's hard to go wrong.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Phil Gordon","Australia","2011-07-29","SYD-LAX Premium Economy and Business class coming back. Seats were fine in Premium Economy food quite good. Service ok but when I pressed my attendant button no one came. Not good. Return flight in Business. Not the best Business class I have flown. When fully reclined people have to step over your seat which meant my feet got kicked a few times. Annoying. Service rubbish. Not offered drinks - actually had to ask for wine with my meal! Maybe I was just unlucky with the staff serving me.","","","Business Class","","4.0","","","","","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Andrew Smith","Australia","2011-07-28","SYD-LAX-SYD Economy. On time good quality (and tasty) meals great service from flight attendants who were very friendly and helpful. Nice modern plane (B777-300ER) which felt very roomy seats were comfy with plenty of legroom RED entertainment system was excellent with lots of movies music and TV shows. Coloured LED mood lighting made it a very pleasant experience too.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Cymbalak","Australia","2011-07-24","MEL to LAX Premium Economy. Priority check in and boarding are great. Cabin crew very friendly and attentive to needs but could spend more time visible and in/around the cabin. Seats were hard and very uncomfortable. They must fix this asap. But in PE there is lots of leg room and space to stand and stretch. I didn't get my preferred seat which was disappointing (defeats the purpose of selecting a seat at booking time). Food was average – I couldn't see any difference in an Economy meal to what was served to us so I'm doubting the value for money if you cannot get a decent quality feed in this cabin. Bar service was a bit confusing about whether spirits were self serve and it's difficult to get to the bar if you're not sitting in an aisle seat. IFE touch screen did not work on outbound so I had to use the remote control very difficult to navigate. No WIFI.","","","Premium Economy","","4.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Mary White","United Kingdom","2014-07-31","We were booked on a flight from Florence to Gatwick leaving Florence at 16.05 arriving Gatwick at 17.25 (July 26th). We were checked in and luggage was sent through despite the fact that rumours were circulating that the flight would be delayed. We then went through security only to be told that the flight had been diverted to Pisa due to weather conditions. The announcement was shouted out - no intercom or information on the airport information screen. We were told that we would be taken to Pisa where the airplane was waiting for us. We then had to collect our luggage get on a bus and were driven to Pisa. On arrival at Pisa (5.30 approx) there was no announcement or information but by word of mouth amongst passengers we realised that they were checking in luggage. There then followed a wait of 2-3 hours with no communication from Vueling staff about when or if the flight would be taking off or if we should go through security. Consequently when the flight was ready to board at 8.15 (announced minutes before) there was another delay while we waited for passengers to be checked through. There was hardly an apology no snacks or drinks provided and there were families with young children and babies.","","","Economy","","","4.0","1.0","1.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Delboe","Australia","2014-07-29","On 30 June 2014 we arrived at Orly Airport only to be told that our flight was cancelled. Vueling offered us a flight to Barcelona the next day but we would have had to stay there that night! We were scheduled to fly to Florence and had our accommodation booked. They didn't try to assist us in any other way. We finally went to Orly Sud and had to buy a ticket with Easyjet to Pisa and then catch a bus to Florence. This experience has left a sour taste in our mouths and I will never recommend Vueling!","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Kathryn Bretherton","United Kingdom","2013-12-16","Travelled economy class from London Heathrow to JFK on 7th December returning on the 12th. No problems checking in food was average entertainment system very good seats as in most economy classes not the most spacious but my main point for this review was without doubt the excellent service ""with a smile"" from the cabin crew on both these flights. The crew without exception were polite very friendly and attentive at all times even during the return flight which was a night flight they were on hand at all times and nothing was too much trouble.","","","Economy","","10.0","4.0","5.0","3.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","W Gemmill","United Kingdom","2013-12-16","VS200 to Sydney and back. VS201. Having read reviews on premium economy and seeing some negatives I wonder what people expect. Ok food not over the top but to me I paid for the space. I'm 6 3 and after travelling to west coast USA in cattle several times I will always pay extra for more space. PE cabin was kept curtain off so did not have heavy use on toilets. 23hrs each way and arrived early both ways. I would use again.","","","Premium Economy","","9.0","4.0","3.0","3.0","2.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","J Schinkel","Canada","2013-04-16","Prince George via Vancouver to Calgary over-nighted with family then back to airport in morning (10 people). On to Varadero Cuba I was not too happy when I discovered that we were split up on the plane. It was better coming home as we were all together after speaking with the Westjet agent at our resort. Flight back to Prince George was great. In Calgary the agent told everyone that the televisions may not work and suggested that we buy magazines to read. The movies were great both going and coming from Cuba.","","","Economy","","9.0","5.0","5.0","4.0","5.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","V C Smith","Canada","2013-04-14","Flew from Vancouver to Maui and found out that it was a 6 hour trip with no entertainment unless you rented a tablet from them to watch a movie. Total money grab and really put the flavour that you're riding a cheap airline. It was the same on the way back. We didn't notice anything different than any of our other flights that would have indicated there was not going to be any entertainment offered. I could tell from the reaction staff were friendly and they couldn't do anything about it.","","","Economy","","1.0","2.0","5.0","0.0","1.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","N Keetley","United Kingdom","2015-02-24","Fantastic experience. Everything clearly stated for example we had to check in online print boarding pass and that baggage allowance was small. Amazing luggage allowance of 32kg! Flights on time and very pleasant staff.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","B Phillips","United Kingdom","2015-02-24","On the 17th February I flew from Luton airport to Budapest with my wife using our 2 standard cabin size bags which are recommended by most budget airlines. I used these last year on easyjet and Ryanair with no problems. This time on the outward flight all went fine. Things were very different on the homeward journey. At Budapest airport a very abrasive Wizz Air employee ask to see my boarding passes and then informed me that my bags were too large and that I had to pay £70 extra for them. She had a very unfriendly attitude and there was no discussion to be had. If I wanted the bags on the plane I had to pay £70. This was almost as much as our fares cost. A very unhappy end to a nice trip away. I don't consider Wizz to be a good airline to fly with. Any airline who set the case sizes fractionally smaller than the standard set by everyone else do so for one reason and one reason only. To catch out their customers. If you want to be taken for a flight and not taken for a ride use another airline.","","","Economy","","4.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Schuetz","Australia","2011-07-24","Travelled SYD-LAX return. Best Business Class I have traveled in. Lots of space in Buss Cabin Flat beds with mattress overlay doona and pyjamas extremely comfortable. Excellent attentive but relaxed service and best airline food yet tasted. Staff young and attentive. Bar works well even with silly congregating restrictions. Initially dreaded entry of two families with 4 kids under 12 on return journey. Children well supervised by parents and staff provided appropriate support and assistance throughout flight. V Australia now my preferred airline to USA.","","","Business Class","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Johanson","Australia","2011-07-20","Flew BNE-LAX in Premium Economy and returned LAX-BNE. Outbound staff were friendly and food was very good. The only downside was that half the toilets on the plane were broken so we were asked to go before we left. Return crew were far less helpful we didn't see anyone for most of the flight and maybe it was the difference between Premium vs standard Economy we slept most of the leg anyway. Seats are comfortable with a good amount of width and leg room tray tables are too small and flimsy. Food in both classes was good RED- Entertainment system is excellent with plenty to keep you occupied. A lack of online check-in is frustrating especially when you cannot guarantee a seat when booking.","","","Economy","","7.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Nelson Yap","Australia","2011-07-17","Sydney-Paris with Sydney-Abu Dhabi in Premium Economy and Etihad from Abu Dhabi-Paris. London-Sydney with Abu Dhabi-Sydney in PE. V Australia seats are new and feel roomier than Virgin Atlantic's Premium Economy. It is 38 inch pitch and even when the person in front fully reclines there is still enough leg room. The PE cabin has dedicated staff and cabin and 2 bathrooms for 40 passengers no queue! Compared to 7 toilets for 288 passengers in Economy. The food was good but it is an Economy main course with different entree and dessert. However you are served first so there is no chance of running out of your preferred choice and your meal tray is collected as soon as you finish your meal whereas in Economy you have to wait. I really loved the staff both flights they were enthusiastic lovely and friendly and they came through the cabin through the flight I lost count how many times they came through with water or other drinks snacks more snacks. Very attentive staff! Could not fault them. If you were not too lazy to get out of your seat there was also the self service bar which was full stocked and was restocked throughout the 14hr flight with roast beef/chicken sandwiches soft drinks alcohol potato chips nuts etc. The entertainment was good because you can start watching TV shows or movies as soon as you sit down you don't need to wait until the plane is at cruising altitude. I would fly them again!","","","Premium Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Dianne Baker","Australia","2014-07-27","We arrived at Rome airport at 6.45am 21 July 2014 to fly with Vueling to Paris. The flight was scheduled for 9.25 am. Next thing we saw the departures board add an hour to departure. Then an hour later the flight was changed to a 12.30 departure. So a three hour delay without explanation. We waited an hour in the boarding queue with no further movement or information. We were them told that the plane was cancelled and that we would be given our luggage back and after collecting luggage - which took another hour we should go to the ticket office. When we arrived at the ticket office it was swamped so we had to stand in the queue for another hour to be given a choice of a flight at 7am the next morning and overnight accommodation. Which we accepted. We were told to wait near the ticket office with the other going to accept the alternative offer. So 50 people gathered for the bus that was to arrive shortly to take us to our accommodation. We had to stand for nearly 3 hrs until our bus arrived. The airline did not offer any explanation or say that the bus would be that long so we could have found somewhere to sit. I am in my 60s and am a post cancer patient so I had to sit on the tiled floor as I could not stand any longer. We were afraid to move from the area as we did not know when the bus was coming. We finally got to Paris the next day. The airline did not even offer us a coffee or water voucher let alone a meal voucher for the whole day of arriving at 6.30 am and finally getting bussed out at 5.15 pm. Staff seemed to be very unsympathetic about the whole situation.","","","Economy","","","4.0","1.0","0.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Michael Jürgen","Austria","2014-07-25","July 7 allegedly was a day of heavy weather - almost all Vueling flights from Barcelona were cancelled or late. Curiously no other airline seemed to be affected and all I observed was some rain in the morning and cloudy but otherwise fine weather in the afternoon. My flight (with 2 kids) back to Vienna was scheduled at 12.05 then postponed by an hour (without notice at the gate) then by another hour finally in the very second that people began boarding the plane it was cancelled and passengers were told to fetch their luggage (a wrong belt number was announced and displayed). The waiting line for rebooking stood at the Vueling desk all night through (I myself waited for 5 hours). I was offered the choice of having my booking changed to another Vueling flight to Vienna for which I would have to wait for 2 days or cancel and try another airline at my own cost. In the end we were booked on a flight to Zurich the next morning from where we took the train to Vienna. We had to spend the night in a seat at the airport. A hotel for the night was not offered for ""weather conditions are outside the airline's control."" I can only warn everybody to avoid this airline.","","","Economy","","","3.0","3.0","0.0","0.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Slade","Spain","2013-12-16","My partner and I flew from Heathrow to LA the inflight entertainment was not working good job we both had books as an 11 hour flight with nothing to do isn't great. The staff gave us a leaflet to get £20 refund or points to be fair I would have gladly paid the £20 to have the entertainment. Internal flight from LA to Vegas was delayed they sent our driver to the wrong terminal so we had to wait ages for another one on the return journey the food was terrible the dinner was described as chicken curry and was just gristle the desert was just dried up no idea what it was other than horrible.","","","Premium Economy","","5.0","3.0","3.0","2.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","I Bagwell","United States","2013-12-12","3 of us travelled JFK-LHR 11/23 VS 26 LHR-JFK 11/30 VS009. 340-600 outbound 330-300 inbound. Seats great for sitting plenty of room nice entertainment etc. One complaint is you have to actually get out of seat to turn into a bed unlike Delta which slides into a bed. Apart from that the service both ways was great. Plenty of attention from FA's plenty of refills etc. Food great for Airline etc. overall a great experience and would definitely consider over Delta especially the AM flight out of NY and the late flight out of LHR.","","","Business Class","","9.0","4.0","5.0","4.0","4.0","","","5.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","M Bryant","Dominican Republic","2013-04-01","I am very limited as to who I can fly back to Canada with from Punta Cana. I have flown 4 times now on WestJet. Each flight was on time and the service and comfort on-board met the expectations. One must remember you are not paying for 1st class seats. That being said I found for my 5'9"" 190lb body that the seating was more than adequate. Traveling with an infant can be a challenge and the staff at the check in as well as on the plane did what they could to be of assistance. Food quality was better than I expected and for once I have found an airline that serves cold beer. The onboard TV only works half of the way. I am planning another trip home and even if there were more options for me I would choose WestJet.","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","C Van Schaik","Canada","2013-03-21","Let me start by saying that I have flown WestJet for many years and it has always been my first choice in airline when planning our next vacation. This past experience was by far the worst I have ever had. We left Edmonton late due to ""mechanical"" delays but they ensured us we would catch our connection in Vancouver. We landed in Vancouver to find out our connecting flight just pushed away from the gate (but still on the ground). They rerouted us to Toronto. We couldn't land in Toronto due to weather so we flew to Ottawa. They wouldn't let us pull up to the gate so the entire plane sat for 2 hours. We were not offered water or any form of refreshment. We then flew back to Toronto and again just missed our connection... but the connecting plane was still on the ground. We were offered a hotel and told to pick up our luggage. We waited 2 hours for the customer service people to find our luggage... which was in Vancouver. The flight the next morning was 30 minutes late and I have never had such rude crew staff. They were more interested in complaining to each other loudly than serve beverages. We waited 90 minutes for a glass of water. There was also no inflight entertainment on this flight. When we landed in Cancun they said they would bring our bags to us... we had to continue to call them over the next 36 hours until our luggage finally arrived to us. The flight home was better in general... expect it was 3 hours delayed because of required crew rest. One of them yelled at me which I found very rude and uncalled for. I have been a loyal customer of westjet for years... this was a terrible experience.","","","Economy","","3.0","3.0","2.0","3.0","2.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Grizelda Woodfield","United Kingdom","2015-02-12","My partner and I have used Wizz many times generally without problems like all cheap no frills or thrills airlines you have to be careful about their rules we use Easy Jet Ryanair and Norwegian.com all good but you must read the small print! All have different rules. We have flown to Gdansk Warsaw Wroclaw and Poznan all without much fuss. N.B. the ground staff at Luton are not employed directly by Wizz so they are not bothered fail to make announcements at the gate so there is often a 'bun fight' to get in the right queue for speedy boarding etc. We have paid for the speedy boarding and large cabin bag as we fly often to Poland and this will last for up to 18 months so well worth it for us. We do find on Wizz that some people don't know how to behave on flights yanking on your seat back knees in back etc... so we always sit in the last row!","","","Economy","","10.0","4.0","4.0","4.0","2.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","H Jung","Romania","2015-02-06","TGM-BUD-TGM in January 2015. Onward flight was OK as usual with low-cost airline no free service onboard but flight on time even arrived 5-10 minutes earlier. Flight back - baggage drop was a nightmare incompetent clerks sent us from one to another in Budapest airport to verify our small cabin bag: they just wanted to collect more money for oversized bag. With us it did not work but was annoying anyhow. Flight itself was OK and on time.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jason Moodey","Australia","2011-07-11","SYD-LAX-SYD. Best airline to LA. Much better than Qantas. Leg room was reasonable seat width was very good but the seat bottom was hard which caused a lot of 'pins n needles'. Cabin crew did a fantastic job with constant smiles and they did not stop working hard the whole flight. I travel often to LAX but as I cant select my seat paying a sale fare I will not travel with them again. This is very important to me. Food could also be better with 2 small meals on a 15 hour flight and the snack bar that's advertised only has 1 type of snack (when they bothered to fill it).","","","Economy","","8.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Leonard Kerr","Australia","2011-07-06","Sydney-Brisbane-Phiket then Phuket-Melbourne-Sydney. On each flight I found the ground staff excellent and extremely helpful. Cabin crew were the best I have encountered with any airline. In Brisbane I was given customs priority pass yet did not expect this. Granted pass to the lounge and found it adequate. I have flown with many airlines throughout the world as well as Australia. V Australia will always be my preferred airline if they fly to the destination I am travelling to.","","","Business Class","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Fernandez","Finland","2014-07-25","Nice new aircraft. Quiet and clean but this airline discriminates based on your physical condition. This means that they sell you (for extra ) an ""XL Seat"" which is nothing more than the normal emergency exit seats. I tried to sit in a normal seat but I simply wouldn't fit (and I'm not that tall 194 cms). The friendly crew relocated me to the emergency exit row but what would I have done if the plane was full. Miss my flight? And why must I travel apart from my wife whom wasn't allowed to join me in the emergency exit row (which was mostly empty). At the airport when I inquired about booking the emergency exit row seats they tried to charge me €60! And that's per seat! Needless to say I'll never fly with this airline again.","","","Economy","","1.0","1.0","3.0","1.0","3.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Robert Cleland","Australia","2014-07-25","My wife and I recently travelled with Vueling from Amsterdam to Barcelona and later from Barcelona to London. We found them to be efficient and at least equal to other low cost airlines such as Jetstar Australia. The flights were on time no baggage worries efficient (especially at the chaotic Barcelona terminal) and courteous. Criticism of the airline seems unfounded and we would fly with them again without hesitation.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Ian Underhay","United Kingdom","2013-12-12","London - Hong Kong Return. As someone with a high level of Virgin brand loyalty I was hoping and expecting a good experience but left sadly disappointed. This was the most uncomfortable long haul experience I have ever had. On paper the seat pitch is the same as Singapore Airlines at 32 inches but this does not translate into real space. Sitting normally my knees touched the seat in front and when the person in front reclined the tray table was rendered virtually unusable the TV screen could not be seen properly and my shins were cramped against the seat underside. Getting out of the seat from this position was an undignified affair almost falling into the aisle. The meal menu read like a Michelin starred restaurant but arrived in a tacky sealed plastic tray which when opened revealed a pile of mush. The ""seasonal"" salad was 80% lettuce with a slice of cucumber and a tomato. Portions were very small and we then had to endure an 8 hour gap between meals with virtually nothing. Good economy class travel is about doing many small things well Virgin currently do nothing well and should send staff on a flight with Singapore Emirates or Etihad to see how it can be done. I pity the poor people who had to carry on to Australia on that plane it's incredulous that Virgin think their current offering is a suitable product for the London Australia route. If they were transporting sheep the RSPCA would be called in!","","","Economy","","2.0","1.0","3.0","2.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Ann Peters","United States","2013-12-12","Nov 30th my husband daughter and I were on a returning flight to Los Angeles from London Heathrow. Flight VS007. Departing 11.25am and arriving in LA at 2.55pm. On this flight every seat was taken. There was a lady and her two children who yelled and screamed for 11 hours. We were 4 or 5 rows back from them and as far as I could tell the little girl was lying on the floor having a tantrum during take off. Not in a seat belted in like everyone else. No one made any effort to calm them down. We and I'm sure everyone else on that flight were exhausted when we arrived in Los Angeles. It's hard for me to understand why someone with authority on board did not do something. Our flight to London VS008 was a wonderful experience.","","","Economy","","8.0","1.0","5.0","5.0","2.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Daniel Glesby","Canada","2013-03-21","PHX-YWG. Everyone boarded nice and early we pushed back on-time but still managed to depart 40 minutes late. Not Westjet's fault as there was lots of traffic on the ground at PHX but still frustrating nonetheless. Once in the air the flight attendants immediately came around with a water run which was nice. Also the live TV no longer works in the states which is disappointing and would rather watch that then movies. Ended up landing in YWG about an hour late. Will avoid using Westjet outside of Canada as they are more expensive than everyone else and now their inflight service is on par or below everyone else's. The flight attendants were the only good part as they were pleasant and efficient.","","","Economy","","4.0","3.0","5.0","3.0","2.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Brian Curtis","Canada","2013-03-18","Despite having seats in the Emergency access the person sitting in the aisle seat had to awkwardly get out of his seat to let us out. The centre aisle was impossible to negotiate with other passengers and beverage carts. There was no entertainment and seat backs did not recline. There needs to be control of carry on baggage that people bring on board as we had trouble finding a little space for our small bag. The public announcement system was very difficult to understand. the person speaking spoke quickly and did not enunciate. The only benefit of the flight was that we got back to Vancouver!","","","Economy","","1.0","1.0","1.0","2.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Nicu Hij","United Kingdom","2015-01-26","Flight from London Luton to Craiova. I paid GBP 471 for the ticket and I got very poor comfort. Chewing gum on the seat. My flight was delayed. All passengers was complaining because the flight was diverted to another airport. Bad experience with Wizzair.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Cassandra Smith","United Kingdom","2015-01-21","We had just finished our wonderful trip in Budapest getting ready to fly home with Wizzair at 6am we get to the airport and as we were unable to get access to the internet for 3 days we thought we would self-check in at the airport. We were shocked to find out that we had to pay an extra £40 per person to print off the boarding pass. After getting over the shock we paid and went on our way to check in to only be stopped and say we had to put our small handbags in our carry on bags so we did. Finally trying to make our way to security we were rudely told to go back to the desk with no explanation. We were then informed that our carry on luggage was too big and we had to pay an extra £45 each not to be checked under the plane but just to take it on board with us (making no sense to me). Why pay extra for a bag that could already be taken on. Anyway by this stage we were getting close to our boarding gate opening and closing and still had to go through security fearing even more payment of missing a flight we asked if there was anyway we could get a quicker route through security they informed us it was another 5 euro each for fast track We said we would pay to only be informed that they could only take cash which we did not have. So we wait in Security line then sprint to just make our boarding gate. I have never come across such rude and unhelpful staff. When asking what time our boarding gate closes the response I got was 'I don't know' there were multiple workers just sitting there with attitude and no urgency about them.","","","Economy","","","0.0","1.0","0.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","M Jones","Australia","2011-07-03","I know Economy is the bottom of the rung so I accept the cramped seating and so so food. It is what I paid for. In saying that the seating and food is better than Qantas. IFE is fantastic. The problem I have is the customer service. Very rude cabin staff and ground crew. My seat would not recline and when I asked for assistance I was told ""there is nothing I can do about it at 30 thousand feet."" A simple sorry would have been fine. Anytime I asked an attendant something I was spoken to like I was a naughty child annoying his parent. Not being able to choose your seat because you paid the sale fare is totally stupid. If you choose to fly Economy of course you will pay the cheapest fare. Why would you pay hundreds of dollars more for the same class. This totally undid any of the good things about the airline. On customer service and not being able to select your seat I would not recommend this airline.","","","Economy","","5.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Chalabi","United States","2011-06-26","I flew from LAX-BNE and well as SYD-LAX without any issues. The flight itself was very pleasant and the on board entertainment was great. However customer service is horrendous. Aside from not being able to reserve a seat if you buy a promotional fare V Australia offers no help if calling about flight changes or concerns. I was going to fly from LAX-MLB but 3 weeks before the flight a V Australia representative called my home and told me they had to make flight changes which did not suit my schedule. Customer service does not offer any leeway even if it is not your fault. They are in fact unhelpful and rude and will not connect you to a supervisor if there are problems with your flight. I would only recommend V Australia if you know for certain that no changes will occur in your schedule or that the time of your arrival is not important and can be changed last minute.","","","Economy","","2.0","","","","","","","4.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Evans","United Kingdom","2014-07-25","2 July Gatwick to Barcelona and return supposed be July Barcelona to Gatwick (this was cancelled) and we ended up travelling back on the Tuesday at 12.50 Barcelona to Gatwick. Very disappointing airline. Flight cancelled due to bad weather even though they advertise compensation nothing provided no food voucher hotel discount nothing. So beware you pay for what you get absolutely nothing! Even from Spain to UK people did not get a confirmed flight back next day. Flights booked by my partner but I won't be travelling with this airline ever again.","","","Economy","","","1.0","1.0","1.0","1.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Muller","Australia","2014-07-25","I flew Palermo to Paris last week and Paris to Rome today. I was expecting the worst after reading these reviews but both flights were perfect. Check-in on both days was efficient and friendly. Both flights left on time with no problems no delays. Staff were great. I would fly with them again.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Grice","United Kingdom","2013-12-11","MAN to Orlando. Left early. Great seats upstairs on 747. Vera entertainment system fantastic food and drinks ok. Had friends in economy who also thought it was good. Cabin crew so friendly and attentive.","","","Premium Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Martin Anthony","United Kingdom","2013-12-10","We flew Upper Class from Grenada on 21st November. There isn't a Virgin lounge at the airport which was annoying. The actual flight back was really poor and the staff seemed to be just going through the motions. I was offered only one glass of wine with dinner and it was clearly a hassle when I asked for a second. Everything was done at great speed and we had the feeling that the staff just wanted to get it over and done with so that they could to sleep. For business class it was dreadful. An experience to be avoided. I walked away with the feeling that Virgin Atlantic has brilliant marketing but it's all style over substance.","","","Business Class","","1.0","1.0","1.0","2.0","2.0","","","1.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Jacqueline Dolynny","Canada","2013-03-14","Sitting in airport at this moment flight from Honolulu was late. Fine but flight plan allowed for time to be made up and arrived with time to connect onto original flight. Nope not an option. Even though they knew that anyone connecting to spots like Saskatoon would have to sit all day and not arrive home until 9pm - no attempt to hold the plane for the 5 mins it would of taken to get on that flight. These are being offered as flights for holidays and its not reasonable for you to start a flight at 7.30 pm (3 hours prior) and not get home for 26.5 hours later. I would of assumed that arrangements would of been made to make sure passengers could get connections.","","","Economy","","3.0","4.0","3.0","3.0","4.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","C Fox","Canada","2013-03-12","Family of four - we got 'bumped' off of a flight from Toronto to Winnipeg. Staff made us walk back and forth through terminal for 4 hours directing us to the wrong counters and hotel shuttle pick-up points. We have 2 small children and 4 large pieces of luggage - no offer to help. The lack of customer service was disgusting. Staff have poor attitudes and no compassion for customers at all. Never again!","","","Economy","","","3.0","1.0","2.0","4.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Rig","United States","2015-01-14","Flew Baku - Budapest return for an insane price - 40 Euros. Bare bones. Quick weekend get away so packed light. No problems. I was not prepared for the cattle drive like boarding terminal in Budapest.","","","Economy","","8.0","2.0","5.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Mark McDaid","United Kingdom","2015-01-05","I travel to Sofia Bulgaria from Luton Airport 3 or 4 times a year and generally speaking I find Wizz Air about the best of the 'Cheap' airlines. The real complaint I have is probably with Luton Airport - like a previous customer said I find it incredible the way the Wizz Air Passengers are treated like cattle at the check In. We are told to go to a Gate No only to be kept waiting for sometimes an hour often standing on the stairs before boarding the plane. I am sure every Wizz Air passenger has experienced this I know I have maybe about 14 or 15 times.","","","Economy","","7.0","3.0","4.0","3.0","4.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Griffin","Australia","2011-06-23","Flew SYD-LAX LAX-SYD in Premium Economy. Outbound staff were great and food was surprisingly edible. Return crew were far less helpful (didn’t see anyone for most of the flight) and food was pretty appalling. Seats are comfortable with plenty of width and leg room tray tables are too small and flimsy. On board amenities are good but only 2 toilets in the cabin meant a lot of queuing in the last hour of the flight. Entertainment system is excellent - plenty of movies TV documentary and music to choose from however I could not get any connectivity through USB. Headphones are of poor quality but acceptable. Lack of online check-in is frustrating especially when you cannot guarantee your seat when booking. Overall a very good experience for the price paid would consider again.","","","Premium Economy","","8.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Johnson","Australia","2011-06-16","Flew business from SYD-LAX-LAX-SYD. Bed is fully flat there are power outlets and USB ports. Staff are friendly and food is great (for airline food). There is a full doona with the lie flat beds and entertainment system with hours of movies. Only slight negative is that their head rests do not go up a great deal so when the seat is in a full upright position my head clears the headrest however in fairness I am 6'3 and the flat bed is more than enough for me to sleep on without my feel hanging off the end.","","","Business Class","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Paul Atkins","Australia","2011-05-26","Probably the best airline across the Pacific but not having online check in and not being able to choose your seats if you paid a sale price for the ticket sadly undo most of the good things about the airline. Inflight entertainment is one of the best however food is of the usual economy style and portions. Bring food with you as it is such a long flight!","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ralph Ghazal","United States","2014-07-20","On July 7 2014 my wife and I along with my two sons sister and brother-in-law were booked on flight VY8100 from Barcelona to Athens. The flight was scheduled to depart Barcelona at 10.20. We did not take off until about 15.30. Announcement to go to gate was made at about 12.05. We get to gate and are told that the plane was at the gate but because of the delay a fresh crew was to replace the original crew which had exceeded its permitted hours on duty and that it would be about 10 minutes. One hour later an announcement was made that a gate change was necessary. The original gate area was blocked off and US bound passengers were allowed to enter the original gate area for security reasons not as Vueling said operational reasons. After the change to the second gate the ground staff announced that boarding would begin in 15 minutes. We heard nothing more until we finally boarded at around 15.00. So besides the original ten minutes and second 15 minutes delay announcements we heard nothing no explanation no apology…nothing. We then board and while inflight the crew/captain had the audacity to charge for snacks/meals. No one had anything to eat while waiting to take off about 5 hours behind schedule. This delay caused us to miss the 16.30 and 19.30 ferries to Hydra from Pireaus. New ferry tickets had to be purchased for a total of 150 Euros.","","","Economy","","","3.0","1.0","1.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Andrew Inman","Australia","2014-07-17","I've flown a lot of budget airlines but I never thought it was possible for an airline to be this bad. Our first leg was Dusseldorf to Barcelona and I was staggered at how cramped the seats were but we got there on time. The next flight was unbelievable. We got to check in 35 mins before closing. Lines barely moved and as it got closer to closing they announced the last minute check in at a counter number that didn't exist. They announced the last minute checkout again for other flights but the queue was so long there (and almost impossible to get to in the crush) that we waited where we were. We did asked Vueling staff near the queues what we should do and they ignored us. When we got to an assistant about 1 minute too late they told us to go to the ticketing office as the flight had closed. At the ticketing office they told us they could put us on another flight to a nearby city for $600. I told them that this was unreasonable as their check in imploded and got nowhere. I asked to speak to a manager and was told they weren't going to be there for another 3 hours. When I was insisted they passed me on to the manager who was at the next desk. I still got nowhere and was offered a complaint form which would be answered within 3 months. When I asked for a pen to fill it in they wouldn't lend me one. Had to rebook. Will never fly with Vueling / Iberia / BA again.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Perry","United Kingdom","2014-07-17","Flew out 4/7/14. Flight out from Gatwick to Barcelona was an hour late with no explanation. 07/07/14 - Big storm at Barcelona which meant delays on other carriers but the Vueling flights were mainly cancelled. Our flight was showing as still going but delayed so we checked in a kept an eye on the information boards. When suddenly the flight disappeared from the board no announcement nothing on the board to say what had happen. We asked a member of staff (after finally finding one) and were told that our flight had been cancelled to go to the baggage collection pick up our bags and go back out and queue up at the Vueling desk to book another flight. The queue was very long at least 200 people in front of us and at least 400 behind us. We were offered a flight back home the following afternoon with no compensation for additional hotel or food costs. An absolutely terribly airline.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Khan","United States","2013-12-10","I flew from NYC-Heathrow and back in late November/early December in Upper Class. One of the worst business class experiences I've had. The flight over was fine. Nothing special. Mediocre food for business. And really poor lighting (I use the time to work). The seats lie flat and the curve gives some extra room so you can lay on your side. On the return flight however my seat was broken; it wouldn't return to an upright position and was very uncomfortable (the break meant there was a large lump in the back). Worst of all Virgin knew it was broken and hadn't fixed it. To solve the problem they asked another passenger to trade seats with me demanding that that person moved because they were in a lower fare class than I was. I simply refused to do that to the other passenger. And it was outrageous that the attendants suggested that that was alright. I'll never fly Virgin again. If you pay that much they should have seats you can actually sit in. I'd only take them as a last resort. Even then it might be worth staying home. Finally for upper class customers: their clubhouses look nice but there is nowhere to do any work. No proper desks/chairs with a place to plug in. So if you actually work they're useless.","","","Business Class","","1.0","1.0","1.0","1.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Heather","United Kingdom","2013-12-09","LHR-BOS-LHR in Premium Economy on A330 aircraft. Took Virgin Atlantic as equivalent BA Premium Economy fare was £ £300 more. Was concerned having read reviews on here but both flights were good. Outbound check in at LHR was immediate security was fast and we took off on time. The cabin was only half full but the service could not be faulted. Main meal was OK afternoon tea was very poor indeed (2 finger sandwiches and a muffin of dubious provenance). On this leg we had a stand-out flight attendant really professional. On return again check in was fast security relatively painless (for the USA) and we boarded on time and landed early. This time the cabin was packed full. Given it is a short red eye overnight flight speed of service is key and Virgin did let us down here. They took about 2 hours to serve dinner and clear away. Both Economy and Club had been fed and bedded down before Premium. However dinner was good and a full cooked breakfast was served prior to landing. On both legs wine and spirits were freely available. We landed early immigration at LHR was quite speedy and we were on our way within 45 minutes of landing. The new A330s are great with a wide range of inflight entertainment. One of the things I like about Virgin is they include films that no other airlines would show (in this case 'Filth'). If you don't like that kind of thing then you don't have to watch it but it's nice to have the choice and be treated like an adult!","","","Premium Economy","","7.0","5.0","4.0","3.0","5.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Lorna McKnight","Canada","2013-03-08","February 18th en-route to Cuba from Halifax via Toronto. Our flight was cancelled due to weather. However staff were very helpful at the customer service desk who arranged a later flight to Toronto along with food vouchers and hotel voucher. We ran into the same problem on our return flight on Feb 28th. Again the staff in Toronto were very helpful arranging for hotel and food vouchers again.","","","Economy","","7.0","4.0","5.0","3.0","3.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","K Mitchell","Canada","2013-03-04","Travelled half way around the world only to find WestJet cancelled a critical flight leg. This is the fourth mess up by WJ in the last 4 months. Sure wish we had a choice of airlines in Canada.","","","Economy","","3.0","3.0","3.0","1.0","1.0","","","3.0","0"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Ivan Dzhur","United Kingdom","2013-03-04","WS399 from Winnipeg to Calgary on February 25th. Ground staff at Winnipeg friendly and very efficient. Flight departed on-time. Cabin crew and flight deck made this trip a good one. Arrived on time. Will certainly fly with them again.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Worrall","United Kingdom","2014-12-18","I flew Wizz Air from Kyiv (Zhulyany) Ukraine to Katowice Poland and I think because this is the Ukraine WizzAir which still has some 'frills'. The cabin was clean and departure prompt. Arrival was ahead of schedule. Check in baggage was included in fare. There was no passport check upon boarding in Zhulyany. Zhulyany has bus connections to central Kyiv however the bus does not go up to the terminal and as a result I had to get a bus back to the airport after getting off in a village somewhere outside of Kyiv. There was an applause upon landing which I had been told to expect in CIS countries. I think as long as you comply with the rules you have no problems. I have also flown Wizz Air from Cluj Napoca (Romania) to Luton (UK) and saw people being charged for over size hand baggage.","","","Economy","","8.0","4.0","5.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Rafael","Spain","2014-12-10","Return flight from Madrid-Budapest. Both ways we didn't have problems the airplanes were new we departed just 15 minutes after the original schedule and didn't have problems with our hand luggage. I think that if you travel budgets airlines you must try to follow their rules if you don't want any problems.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Walton","Australia","2011-05-21","Brisbane to LA return in Premium Economy. The food was great and service excellent. Leg room great and seat very comfortable. Great selection of movie entertainment.","","","Premium Economy","","4.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Chua","Australia","2011-05-21","AUH-SYD only one flight as part of a codeshare with Etihad (which I would not recommend). B777 cabin seemed roomy with good seats and excellent inflight entertainment. Reasonable food and friendly service. It was only perhaps 30% full in economy so maybe this put all the staff in a happier mood. Main gripe is that headphones are cheap and nasty lots of background noise.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Todarello Angela","Australia","2014-07-08","Flight was cancelled from Malaga to Rome literally as we were lined up to board the flight. It was due to the French Air Strike but a little bit more notice would have be appreciated as other airlines had given 24 hours notice. Another flight the next day was offered but we lost our connecting flight from Rome.","","","Economy","","","0.0","2.0","0.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Lynch","United States","2014-07-08","Sunday June 15th 2014. Flight VY6004. We had same issue flying out of Florence to Barcelona as person going to England. People kicked off the plane because of 'weight' and 'high winds' We boarded on the tarmac didn't feel any wind. No luggage when arriving in Barcelona. It took 5 days to get the luggage. Again no help from Vueling. One person in their 'Baggage Tracking' center said after 2 days that no luggage was coming out of Florence. A complete breakdown of their system. No one could say why. So if you fly this airline don't check your bag carry on only. There is a reason they are inexpensive.","","","Economy","","","3.0","0.0","0.0","0.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Newsham","United Kingdom","2013-12-09","We always fly Virgin Atlantic long haul (last flights were May 2013 and next flights are April 2014) usually LGW to MCO and either Premium Economy or Economy with extra legroom and every time every single time we have had superb flights with wonderful staff. I cant say we have never been delayed or the flight wasn't bumpy at all but that's air travel and on the whole we have been on time having had a smooth and comfortable flight. The Virgin Atlantic cabin crew are always helpful nothing is too much trouble. For on board food and entertainment you always have a good choice and the seats are comfortable enough for 9 hours or so but anyone gets fidgety after a while and LAX is a bit of a drag the last few hours but again that's air travel! Very good value for money.","","","Premium Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Dave Lightfoot","United Kingdom","2013-12-09","Gatwick to St. Lucia. Ability to check in night before great. Following morning quickly through security and to the Virgin Lounge. Lovely service and great fresh food on the lounge. On board staff super introducing themselves and explaining the service. One of the staff spent additional time with our group of four explaining what to do in St Lucia. Drinks service excellent. The bar can only accommodate a small number of people and certain passengers hogged the bar area preventing others from full use. The food was very good in fact one of the best airline meals we have had. We had contact with Virgin Atlantic customer services prior to the flight about the food. They were totally brilliant. Our specific needs were meet on board. The only problem is the new business class seat and the seating plan. The seats are the most uncomfortable business class seats and the seating plan is not suited to people travelling in groups. Virgin service with Emirates A380 seats would be perfect. What you have to remember is the business model is different to BA and a more rock star approach. This suited us totally for this flight and holiday. Would I fly with Virgin Atlantic again - yes.","","","Business Class","","10.0","2.0","5.0","5.0","5.0","","","4.0","1"
"westjet","/airline-reviews/westjet","WestJet Airlines customer review","Jason Kean","Canada","2013-02-27","Well we had a pretty unpleasant week trying to get home from Halifax. We were scheduled to get home dinner time in St Johns NL on Friday Feb 22. Our flight in the morning got canceled and we were rebooked on the 21.40 flight. After spending 9 hours in Halifax airport our second flight for the day got canceled and we were put up in a hotel in Dartmouth. Booked on a flight at 21.40 on Saturday night and my girlfriend was booked on a flight at 10.50 Sunday . We spent most of Friday night on the phone trying to get us on the same flight for Saturday night. Managed to get both of us on the same flight for Saturday night finally got on our flight at 22.30. Mid flight the pilot said we were going to have to redirect to Deer Lake NL due to the runway not being ready for us in St Johns. Landed in Deer Lake and after spending an hour on the plane we were put up in the holiday inn. Got up at 6.30 Sunday morning and went back to the airport to get a rental car to drive to St Johns. We couldn't take the chance that we wouldn't make it home that day via plane.","","","Economy","","4.0","3.0","4.0","3.0","3.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Apse Agnese","United Kingdom","2014-12-04","For most airlines my bag is small but for Wizz Air it was 2cm too large - had to pay an extra 40 Euros. The way the staff spoke and acted is rude. After paying I saw other people pass with visibly bigger bags - which is annoying. I am very disappointed.","","","Economy","","","2.0","1.0","0.0","0.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","L Stephenson","United Kingdom","2014-12-01","I was pleasantly surprised by Wizz Air having read the reviews on here before I travelled. Our outgoing flight from Doncaster to Riga was delayed by an hour because of snow in Riga but that would probably have been the case with any airline. The plane itself seemed almost brand new and leg room was certainly no worse than other budget airline. Staff were friendly and both flights were smooth and event free (the return flight arrived on time too). Really can't complain for a £40 flight!","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Smithson","Australia","2011-05-18","MEL-LAX LAX-SYD. Flight over almost 100% full but staff professional and energetic. There are little touches uses (doing water runs with the water' lit up' by a torch so the darkened cabin can see what is on offer). Flight back only about 75% full so most people had a spare seat next to them. Legroom excellent. Check in LA opens 10 hours before departure which is terrific when you are coming in early from a domestic flight. IFE outstanding. My complaint would be that there are far too many announcements both over PA and interrupting the IFE.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Quartermain","Australia","2011-05-07","Sydney-Abu Dhabi was upgraded to Business Class on flight over and on return flight there was only 4 of us in Premium Economy. Excellent from food to seating service entertainment. Same could not be said for our connections with Etihad to Milan - will never fly Etihad ever again!","","","Premium Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","J Castello","United States","2011-04-24","Prior to purchasing my ticket I spoke to a V Australia representative who told me that my fare would allow seat selection prior to the flight. However when I called back to make my seat selection I was informed that I could not. When I politely and calmly asked to speak to a supervisor I was told the supervisor would not speak to me. This is unacceptable customer service.","","","Economy","","","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","K White","Australia","2011-04-19","BNA-LAX-BNE Economy. Flights and onboard service excellent - cannot say the same for LA staff. 12 hour delay without any direct communication beforehand. Placed at hotel at midnight due back at airport 6.30am. no meal arrangements. Staff must be aware they are dealing with strangers to LA when advising of relocation to hotels etc. Completely spoiled an otherwise top experience.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Thomas Brown","United Kingdom","2014-07-06","I had to book my family party of 5 onto their flight from Florence to London Gatwick on Sunday last week (29th June 2014) at 3.15pm. They advertise themselves as a low cost airline but the £1800 I spent on tickets for this single way fare seems to suggest otherwise. I tried to check in a week in advance to be organised and found that they only had single seats available nothing together. This was a problem for me as I have 8 and 6 year old children who would not have been happy sitting alone for the flight and even to book these tickets in advance I had to pay another £14 per seat and added this to the luggage which we needed which cost another £50 for just 3 sui cases. I called their customer service team to discuss this issue of which they said they could do nothing about it. I asked them how they could allow family groups to be separated and they told me that was the airlines policy I should have read the confirmation and terms before booking and I should try and ask people to move seats when I boarded - very helpful. On the day of travel we arrived at the airport early to try and resolve this issue and were offered - by the airport staff running check in not the airline staff - 3 seats together at the very back and 2 seats together at the front with no talk of compensation. A thoroughly unpleasant company providing a horrendous service with no thought for there customers never again!","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Greg Smith","South Africa","2014-07-06","My wife and I were booked on flight ODV22U out of Florence Italy to Gatwick London. The flight opened for check in at 12.30 with a departure time of 14.35. By 12.30 the entire flight was waiting to check-in and there were no lanes guiding the passengers it was a complete mess with people pushing in etc. To aggravate things even more there were only two check in clerks for this entire flight. We managed to get our luggage booked on by 14.00 with a sizeable queue still to go. Needless to say by the time we were due to leave passengers were still being booked in. Due to this inefficiency it lead to our flight losing it's take off position so we sat on the apron for an hour waiting our turn with not a peep out of the cockpit. No communication whatsoever a wonderful demonstration of good customer service. Eventually we left once we reached the necessary altitude the drinks trolley came out with two air hostesses servicing the entire plane. Sitting in row 23 we did not get any service because we had started the descend by the time these air hostesses got to row 19. A fellow traveller mentioned to us that every time she had used Vueling she had never arrived on time. Never again.","","","Economy","","","3.0","3.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Hodgkinson","United Kingdom","2013-12-09","Just arrived back from Barbados on a Virgin 747 cattle truck seating was tight customer service poor the girls spent more time talking and doing their hair than looking after people. The food was tasteless and small portions. My wife's touch screen did not work nor could it be fixed. Will not be travelling with Virgin again for the same money I can travel premium with Thomson.","","","Economy","","2.0","1.0","1.0","2.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Sleater","United Kingdom","2013-12-03","Travelled from London Gatwick to Las Vegas and return. Asked for extra room travelling out which was agreed to and we paid for extra leg room on our return. The problem is the awful food/drinks service. For a ten hour flight we had one meal - small amount for main course very small inedible salad as starter. The dessert was Gu so good quality but again small more of a child portion. In the past you would be given a small bottle of wine - now you are given three quarters of a plastic cup full. We were then given an ice lolly after a few hours followed by a small sausage roll. We had tea which was two tiny cheese and pickle sandwiches and a poor quality muffin. Drinks offered twice in 10 hours! Last time I travelled with Virgin I was really impressed. This all felt very budget and cattle class!","","","Economy","","2.0","1.0","2.0","1.0","3.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Zuzana Daridova","United Kingdom","2014-11-17","I flew from Luton to Budapest and back. What people have to remember is that this is a low-cost airline. I have no objections against the flights themselves. Both flights were on time. The pilot spoke to us both times. The cabin crew was friendly and professional. I couldn't comment on food as I didn't have any. The gates are usually located at the further end of the airport but also this is normal for low cost and people have to anticipate this. I was only carrying one piece of hand luggage as allowed. Before my travel I checked on the website and my bag was within their allowed measurements. On the Luton airport no problem no bags were checked. On the way back however the issues started. I was pulled aside to try and fit it in their stand which appeared much smaller than the measurements stated on their website. There were many people with bags just as big as mine was yet only me and a couple more people were pulled aside. They let the other ones through no problem. So I was asked to pay for the excess which I did. I would only recommend it if you travel light.","","","Economy","","","5.0","5.0","0.0","0.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Milossavlyevich","Ukraine","2014-11-12","BUD-IEV and back. My experience of Wizz Air was quite positive since I got acquainted with the airline only this year. On the way there the plane was very comfortable good legroom with real leather seats. Besides the military- type tent used for boarding at BUD the experience was very fine. In Kiev W6 flies to Zhuliany airport which is located right in the urban area making it a really easy and painless transfer unlike KBP which is a lot more distant. On the way back plane 100% full. The pilot seemed in a bit of a haste rough braking after landing that broke the jubilant applause not a single announcement during the flight FA's (or at least one of them) very charming got offered the exit-seat despite being one of the last to board. Recommended although the price is far from competitive on this particular route.","","","Economy","","5.0","5.0","4.0","0.0","4.0","","","3.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jane Strange","Australia","2011-04-10","Brisbane - LAX - Brisbane - Premium Economy. Enjoyed both flights. B777 very quiet noise cancelling headphones and great selection of movies. Seats reclined enough to get to sleep. Food was ok. Bar service good idea but as the bar is between the 2 toilets it is difficult to access or walk through especially when food service is on. Staff excellent. Loved the coloured strip lighting too.","","","Premium Economy","","8.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Rob Patterson","Australia","2011-04-10","SYD-LAX-SYD Economy. The food and cabin crew were very good both ways. The seats are comfortable and inflight entertainment is brilliant. LAX-SYD we had a pair of seats in row 52 at the rear where my wife had a window seat and I had an aisle.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Parry","United States","2011-04-03","The cabin crew and ground crew are anti-children. Neither would allow us access to an infant bassinet. The crew manager said that I was being disruptive for asking. During the flight the crew invented rules about standing and sitting zones but only enforced them for the toddlers.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Marshall","Australia","2014-07-03","29 June 2014 flight from Barcelona to Malaga. We had checked in online and arrived in plenty of time to check in our luggage the lines for baggage drop off were very congested and moving very slowly and with 40 minutes to go it was obvious that we were not going make it. We spoke to a ground staff member as we were concerned about missing the flight and was told by her that we could use any line. After another 10 minutes we spoke to her again and was told then to go to last minute check-in counter 464. By this time the flight had been closed. We then went to the ticket office to arrange a transfer but were told that we had to buy another ticket and it would cost us 248 euro but if we paid cash it would cost us 211 euro. We were upset about this and left to consider our options. We did not know that Vueling had cheaper fares if you paid cash. The person at the ticket office was very indigent and unhelpful stating that the check-in counters open at 4.00am! When we returned to purchase the ticket which was the only way that we could get to Malaga we were told by another person at the check-in that the offer was no longer valid as we only had an hour to accept her offer the ticket. We could not believe the response because under no circumstances were we told this information by the previous check-in person and because we did not go back within the hour we had to pay a much higher fare. We asked to speak to the supervisor but were told that she did not want to speak to us.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","L Macdonald","","2014-06-23","We flew from Florence to Gatwick on the 16th June 2014. After waiting two hours we were told that 20 people would be bumped off the flight as there was some wind and they thought they wouldn't be able to get over the mountains otherwise! That didn't exactly inspire confidence. We found out from some other passengers that the exact same thing had happened the day before and they had been amongst the 20 people bumped off the plane. So after another hour we (the lucky ones) were boarded and arrived in Gatwick. After waiting for luggage we were told that Vueling had not brought anyone's luggage to Gatwick. Apparently they did the same the day before. I missed my onward connection and had to stay the night at Gatwick as did many others. I rang Vueling but was told there was no help to contribute towards either the stay in the hotel or the extra flight the following morning. I was without my luggage for five days and the person I was travelling with still hasn't received theirs. I rang Vueling every day and the staff were unhelpful and uncaring. They couldn't even tell me if our luggage had left Florence yesterday four days after the flight! Terrible service.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Chris White","United Kingdom","2013-12-02","LHR-BOS on A330. Check-in was not busy but really slow. Security fast. LHR lounge great as usual. New Upper Class seat cramped. Food terrible. Seafood starter came in small plastic supermarket style container. Tasteless. Main course mushroom stroganoff also tasteless. No freedom menu and graze menu was plain crisps and drumsticks (sweets on sticks) - nothing else. New style on board bar is bland cold uncomfortable and dirty looking. Bar seats tiny & almost impossible to get on and off. Obviously first step in deleting this feature from the service just like the freedom menu and massage and amenity bag and crew were very nice. Virgin used to be the best the standard setters in business travel now I find them barely average.","","","Business Class","","5.0","2.0","3.0","1.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Wallis","United Kingdom","2013-12-02","Extremely over hyped and over priced. Took a return trip in premium economy to Orlando and wont be rushing back again. The seats which I believe are the newly fitted purple design were comfortable and the extra space in between really makes a difference until the person in front reclines - these seats recline rather a lot and to the point that not even the seatback TV can twist enough to be viewed correctly on the seat behind. Crew were pleasant enough they just don't appear to do much one full drink service offered on a 8.5 hour flight. All other drink services consisted of water or juice only although I did get another alcoholic drink when asked. Duty free consisted of a crew member whizzing past with a magazine in her hand actually had to call her over to get her attention to buy something and when the crew looking after our section decided to pass through the cabin with a trolley they were overheard bitching about having to do twice the work as the previous crew member wasn't doing her job properly - very unprofessional. The meal service really lets Virgin down - worst plane food ever! Despite being offered a menu card stating 3 options (chicken beef fish) we were later told the chicken option hadn't been loaded so we had the option of (fish beef fish) the starter was also fish no other option. It was also noted the children in this section had received the same meals as the adults so I am guessing there was a lot of waste that day incidentally the food on the return once again had a fish starter and really was the worst of the worst airline meal! This airlines only saving grace is the entertainment which whilst not as much choice as previous trips there was something for everyone and it was nice to catch up on corrie during the flight home. Will really have to think about booking Virgin again as could have had the same flight half the price with a charter company - granted the seat wont be as comfy or the movie choice as good at least I'd know the food would be edible and drinks available.","","","Premium Economy","","4.0","3.0","1.0","1.0","4.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","O Szczech","Poland","2014-11-12","I wasn't expecting much considering this is a budget airline. So the slight delay on both flights from Warsaw to Luton and back were acceptable (up to an hour) as was the disorganised boarding cramped seats (no legroom) non reclining seats spotty cabin service some staff not great at English etc. That was all fine. You get what you pay for after all. What really threw me off was the fact that a bag that was at first within their tiny small allowed luggage size grew! I was charged £35 for a bag I had very carefully measures beforehand and that was cleared on a previous flight. I can tolerate stringent rules but only when they are actually followed. Never flying with them again if I can avoid it.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Carol Saunders","United Kingdom","2014-11-06","Was worried about flying with this airline after reading reviews. However for a low cost airline and for a short flight my sister and I didn't have any problems. Check in was straightforward we took one case between us which was £20 each way and could have a total of 32 kilos. Even we couldn't get that much in the case! There's not much legroom between the seats but for an 1.5 hour flight Luton/Prague it was fine. It was on time on both outward and return journeys. What's not to like for a budget airline.","","","Economy","","10.0","3.0","5.0","4.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Jackson David","United Kingdom","2014-11-03","London Luton to Sofia 26th Oct return 29th Oct. Both flights on time. Boarding conducted in an orderly manner. Seats were basic but adequate for 3 hour flight they do not recline which is good because legroom is at a premium. Good value for money. My only minor complaint was for buying 2 drinks for EUR 4 giving a EUR 5 note and receiving a 50p back in change! Good exchange rate - not!","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Terry Annan","Australia","2011-04-02","Melbourne-LA found entertainment and leg room fantastic service what you would expect in any service industry. Return we also found consistency with the service and food to be good.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Jacob","Australia","2011-03-31","SYD- LAX was ok. Seat was uncomfortable food disappointing (I'm not a fussy eater when it comes to airplane food). LAX to SYD very disappointing! Once again the food was poor. My seat would not recline back. I asked one of the attendants to look into it but she never came back to assist or offer to move me in another seat - on the way to the toilets found a person who had 3 seats all to himself. So the entire 14 hour flight my seat was reclined up while the seat in front of me was reclined forward. Very uncomfortable! In addition my blanket wrapped in plastic was dirty. I think V Australia is focussed too much on giving a 'cool' impression to their customers. But really they should focus on serving the needs of their customers.","","","Economy","","3.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Deborah Chen","United States","2014-06-18","My partner and I and another couple were traveling from Barcelona to Granada on May 29 2014. We looked for airline reservations in February and were a little dismayed by the Vueling airline reviews. Since Vueling was the only option we decided to book anyway. Our 2 friends - the other couple also tried to book 2 excellence fares - but only our sale for 2 Excellence fares went through (there are only 4 Excellence seats total) - and then the Excellence fare doubled in price - so our 2 other friends purchased optima fares. Our 5pm flight was on time - no problems checking in baggage - no extra charge although our friends each had a large suitcase. With the Excellence far we used the lounge with snacks and drinks and on board received complimentary food and drinks as well. The seating is arranged with 2 seats an aisle and 2 seats so the other 2 seats for the Excellence fare (at the bulkhead) were empty as double the cost was crazy! Our luggage arrived with the plane - all went smoothly! We would fly Vueling another time!","","","Economy","","10.0","4.0","5.0","5.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Phillips","United Kingdom","2014-06-16","Returned from Florence to Gatwick yesterday. Flight delayed by 2 hours due to: Adverse weather conditions forcing switch to shorter runway resulting in 20 passengers being identified who had to move to next door boarding desk to be told they would not be flying that night as weight had to be reduced on plane to allow safe take off on the shorter runway. Luggage for those passengers had to be removed before we could fly and those selected included a split in couples and groups of friends leaving one husband flying but his wife not! We arrived in Gatwick and waited 2 hours in luggage reclaim before having to use passenger power to get information about our luggage. It was only then we were informed by ground staff (not Vueling) that our luggage was never onboard! It appears Vueling outsource luggage logistics to Swissport who have a reputation for being totally inefficient with Customers at Gatwick experiencing 4-5 hours delays in luggage reclaim. All in all an inefficient experience with appalling communication to their customers. I should also mention that on their on-board crew supplying beverages operated in a very slow inefficient way which I have never experienced with any other airline.","","","Economy","","","2.0","2.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","James Oliver","United Kingdom","2013-11-27","This was my first and definitely my last flight with Virgin. I recently flew from Orlando to Manchester and my experience was probably the worst that I have ever had on any plane with regards to service etc. To be fair check- in was really good boarding (apart from the idiots who always congregate around the boarding area to try and get on the plane ahead of everyone else ) was fine. The flight took off on time so no complaint there. To be honest I was dreading the flight because of the kids that might be on it. The kids were no problem whatsoever even the young one sat behind me was great. My problems were as follows - Virgin make a big deal of presenting you with a food menu from which you can take you're pick - that is until they reach you and you have no choice but to have what they have left. The meal itself was a disgrace it was dry and tasteless - worse than an overdone microwave meal the drinks service was atrocious they even completely missed us out on their much vaunted hot chocolate service. The touchscreen television was fine if you wanted to watch a film (good choices) however if you wanted to play a game the touchscreen was slow unresponsive to touch and really awful to use. This brings me on to the cabin crew - I found the cabin crew very abrupt and flippant. Basically it was a case we are here to cater for 1st and premium class passengers and if you don't like it tough. In summary Virgin Atlantic strives to be something that it is not it is the very poor mans British Airways and as far as I am concerned ranks below Easyjet and Ryanair in airlines that I would next travel on.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Mansell","United Kingdom","2013-11-25","Travelled from LHR to PVG on 16/11/13 a fairly standard 10 hour flight I have taken many times but now it comes with a complimentary 1990 entertainment system. So miss the start and that's you for 2 hours go the loo and you miss 25% of the film as there are too few lavatories on the flight (none in premium at all!). I have travelled many times on this route with a number of carriers. And until now VS250/1 have been the most frequent I have used until now. The level of service has become more and more appalling on this flight they had squalid inflight customer care and service this was exemplified by one customer on my row who complained to the purser who after half an hour basically paid him lip service and gave him a form to fill in. The sooner this long haul version of easy jet gets swallowed up by a larger American or Middle eastern carrier the better from now on Emirates or Lufthansa for me.","","","Premium Economy","","1.0","3.0","2.0","2.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Peter Mair","United Kingdom","2014-10-31","PRG to LTN flight W6 2601 October 25th. The flight itself was unremarkable and only slightly late into Luton but the boarding process was a disgrace. Called forward to the gate we were loaded onto a large Cobus transport. There was no control as to the number allowed onto the vehicle and despite a second Cobus waiting more and more people climbed aboard the first bus until we were crammed in like sardines. We were then left standing there in considerable discomfort for twenty minutes before the Cobus left for the 'plane. The second Cobus with far fewer passengers followed us and at the aircraft those second vehicle passengers were allowed to board. We stood for a further five minutes before being allowed onto the 'plane by which time the second lot of passengers had had first choice of the seats on this free-seating flight. I'm not young anymore and forty-eight hours later my back is still killing me.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","3.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P Wilson","United Kingdom","2014-10-13","Very claustrophobic - hardly any leg room on board and I say that as a relatively small person. We were penned into a cold stairwell to wait for 45 mins before boarding which was uncomfortable and smelly. The tickets were cheap but the airline seemed to go out of its way to make the experience as wretched as possible.","","","Economy","","3.0","1.0","2.0","0.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","L Nancarrow","Australia","2011-03-31","Brisbane to Los Angeles return. Fantastic service friendly crew. More legroom than other airlines. Great service in Los Angeles prior to departure. Would fly them again no question.","","","Economy","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","T Fisher","Australia","2011-03-27","Abu Dhabi to Sydney on V Australia in Business Class. I was very disappointed with the Business seat configuration for lack of privacy. Food was great however limited free dining options and some wines were claimed to not be served on the sector despite no indication of that in the menu. Waited 20 minutes after getting on board to even be asked if I wanted a drink! Waited and waited for another despite there only being 16 people in the cabin. This was an Etihad Airways codeshare but it should not mean reduction in quality or service!","","","Business Class","","2.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Steven Cao","China","2014-06-10","Paris Orly-Lisbon on brand new A320-200 ground staff extremely rude and only 3 counters opened for 4 flights checked in that caused long queues no counter for on-line check in baggage drop-off. Flight on time cabin crew friendly.","","","Economy","","4.0","3.0","4.0","0.0","0.0","","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Edwards","United Kingdom","2014-06-05","We flew with Vueling for the first time recently from Cardiff to Alicante. We were happy with our experience both ways. The flights left and arrived on time the planes were clean the crews were pleasant and the seats were a bit bigger than average (eg Thomson Thomas Cook Easyjet). We never purchase any food or drink on any flights - we always buy water at the airport and eat either before or after the flight so can't comment on the service or the prices. The only criticism I have is the speed at which the announcements are made both at the airport and on board. The people making them talk so fast that they don't finish one word before saying the next word.","","","Economy","","9.0","4.0","0.0","0.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Gallie","New Zealand","2013-11-25","We agree wholeheartedly with the last reviewer after an absolutely appalling flight from Hong Kong to London recently! We travel frequently and have come to expect economy seats that are cramped but this flight took it to a whole new level of discomfort with no legroom whatsoever and seats so close that it epitomised that saying ""in cattle class"". The service was non existent and not once in the 12 hour flight did the toilets get cleaned and with a plane full of people they became unhygienic and disgraceful very quickly and stayed that way. We actually booked from NZ to London with Air New Zealand but were code shared on VA from Hong Kong after a stopover there so were disappointed that our national carrier aligns itself with this airline. We would strongly advise you to heed the reviews here and on other sites and not fly with VA we certainly will be steering well clear of them in the future!","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","W Saunders","United Kingdom","2013-11-25","New York / London - Upper Class. Virgin seem to constantly cut back on food and comfort. The new beds/seats are narrower and shorter they taper in at the end making them uncomfortable. This has allowed them to add more seats overall in the cabin but this is greatly at the expense of customer comfort. Again they have cut back again on the food service. You are no longer able to order a meal when you want you have to eat within 90 minutes of take off. Another deterioration in the service. Overall if you get the new upper class cabin is not a great experience al things considered. The food is cheap small and basic.","","","Business Class","","4.0","2.0","4.0","1.0","2.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","John Catherall","United Kingdom","2014-10-13","Flew from Doncaster/Sheffield (UK) to Katowice (Poland) on 1st October. My wife and I arrived at check in which proceeded smoothly friendly staff and we were efficiently processed. Called to gate and queued as usual but we were all onboard and took off just 10 mins after scheduled time. Seats were good leg room ok. Crew friendly busy and efficient. Pilot chatty and the flight was smooth. Good landing after 2 hrs 10 mins. Returned on 6th Oct. Again check in painless friendly and efficient. Called to gate Boarded and took off exactly on schedule. Again cabin crew friendly and efficient. Would fly again.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Wacewicz Slawomir","Poland","2014-10-05","The flight was delayed again. I've flown the Gdansk-Malmoe route 4 times (2 round trips) and every time the flight was delayed. Two of those times I just barely managed to catch the last train from Gdansk. There was also no mention or acknowledgement of the delay on board and the flight attendant looked offended when I pointed this out. I appreciate Wizzair's pricing but such a level of customer service is unacceptable.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Tony Adams","United States","2011-03-20","Business Class LAX-Brisbane-LAX. 2x3x2 seating seat/bed comfortable with excellent IFE. Inflight service and food is excellent and superior to other carriers on this route. The menu is extensive. Wonderful presentation and taste. There is a non stop bar. Staff seem to love their job.","","","Business Class","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Benjamin","United States","2011-02-27","Flying to Christchurch New Zealand following the earthquake. The government has issued no non essential travel warnings there are shortages of water sewage problems and many wounded souls - we asked to re-route to another NZ city. Our hotel is no longer standing. All other hotels anywhere near that area are full and much needed for emergency workers and victims. V Australia is refusing to re-route us - unless we want to pay $3700 to change our two tickets. Unbelievable. It appears that V Australia is encouraging people to go into a disaster zone. The customer service people on the phone have been insensitive.","","","Economy","","","","","","","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Jessie Bendavid","Australia","2011-02-27","They changed my flight from LAX to Melbourne and never let me know. I had just arrived in LA after a 6 hour flight went to check in and the people at the counter just laughed and said ""that flight doesn't exist"". I gave them the Eticket and they said "" just this week they changed the schedule your flight doesn't leave until tomorrow"". They never sent an email called or even apologised. So now I'm being re-routed through Brisbane and my 27 hour trip has just blown out to 33 hours with an extra stop! If you want to get to where you're going on schedule do not fly this airline.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G Arnold","United Kingdom","2014-06-04","Flew from Florence to Gatwick. 30 minutes before boarding off they announced the flight would be diverted to Bologna because of adverse weather conditions. Looking outside the sun was shining with a gentle breeze on the trees by the runway. Cue almighty scrum to get on a coach. No organisation meant chaos. Arrived at Bologna and they were not expecting us! Finally got on the plane an hour later and sat on the tarmac for 90 minutes whilst they took some baggage off. I was at the back of the plane and they took nothing off! Got a small glass of water from the cabin crew before they sold extortionate food to hungry passengers. Landed five hours late. Seems this is a regular occurrence. Never again. At least Ryanair have learnt they cant treat passengers like this.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Lorraine Cogen","United States","2014-06-04","Very good experience. We flew from Barcelona to Jerez in April and then from Seville to Milan in May. All flights were on time and smooth. We had no complaints.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Marsh","United Kingdom","2013-11-22","Congratulations you are the Ryanair of Long Haul. Economy class is a cruel place to endure for hours on end with too many cramped and uncomfortable seats and not enough toilets. The staff were too busy to deal with us effectively. Flight VS7 on Nov 2nd 2013 had smells from the toilet drifting over us. When the person in front reclines the seat you cannot eat from the drop down ledge nor can you get out of the seat to relieve the cramps and discomfort. It was a grim experience that I will never repeat.","","","Economy","","2.0","1.0","2.0","2.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","H Harris","Australia","2013-11-21","8/11/13 from Canberra to Sydney and VS201 Sydney to Hong Kong. Return flight on 17/11/13 VS 200 from Hong Kong to Sydney. This was a 10 hour flight and the worst flight ever for me on an airline. First of all they couldn't co-ordinate between Virgin companies secondly the seats were so hard and thirdly they forgot our meal and when we requested it were asked if we liked it and wanted seconds we had to inform them that we had not been fed yet there was no choice of food as they had run out! I had an accident in Hong Kong and broke my elbow and sprained my ankle on the return trip we asked if we could bid for an upgrade to make it more comfortable for me and there was no excuse just a straight out ""No"" and a filthy look we were prepared to pay for this upgrade. We will not be flying with them again and take an overseas trip on an annual basis. Not a huge variety of entertainment available compared to other airlines.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Holyoake","United Kingdom","2014-10-05","Wizz Air is a cheap way to travel. I had no cabin bag issues but others did. But to be fair to Wizz they stuck to their policy. I flew Luton to Gdansk return. On the outbound leg leg room was poor. On the return leg it was terrible. My knees were wedged into the seat back which was a plastic panel broken previously by wedged knees. Next time I'll pay for the upgrade which would still make the flight inexpensive.","","","Economy","","6.0","1.0","4.0","3.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","G Balazs","Hungary","2014-09-28","I flew W6 2445 from Budapest to Corfu on 07/09. The lowest price for this destination. Good value for money. Plane took off and landed on time without any delay. I liked walking at Budapest Ferihegy Airport from the building to the airplane. The plane was in a good condition - everything worked well.","","","Economy","","10.0","3.0","4.0","3.0","3.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","P McLeod","Australia","2011-02-26","Frankfurt to Abu Dhabi on Etihad was great but then got surprise of V Australia from Abu Dhabi to Sydney. The crew were fantastic and V Australia have lifted their game. Cannot speak highly enough of this carrier.","","","Business Class","","10.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Phil McElrath","United States","2011-02-15","LAX-SYD-LAX. Business Class both ways. Best flights I've had. Virgin Blue domestic legs were in Premium Economy and exceeded my expectations. US carriers (Domestic) could learn a thing or two from Blue.","","","Business Class","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Dick","Canada","2014-05-28","Vueling provided the worst experience I have ever had with an airline. After making my booking from Paris to Bilbao through a third party I received communication from Vueling that they had changed my flight to the day before I actually arrived in Europe. When I spoke with an agent my original booking was confirmed. I arrived in Paris only to be told that my original flight did not exist. My only recourse was to book a full fare ticket to my destination. To add insult to injury they will not deal with customer complaints by phone only online. But they don't actually respond to your complaints. I would never recommend this airline.","","","Economy","","","2.0","1.0","2.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Maynard","United Kingdom","2014-05-28","On time departure for a very short flight from San Sebastian to Barcelona. Clean aircraft and friendly onboard crew. However after parking at Barcelona it was a 15 minute wait for steps. Baggage wait 50 minutes- which was longer than the flight. Missed ground connection as a result. Flight good - but ground handling at BCN abysmal.","","","Economy","","6.0","3.0","4.0","0.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","N Spearing","United Kingdom","2013-11-19","Having paid a lot extra for Premium Economy we waited two hours after take off to be served. They only have two stewards for 62 premium economy passengers on this flight from Heathrow to San Francisco. After two red wines we were told that they had run out as they needed the extra drinks for the return journey. On both the outward and return my wife's pre-ordered vegetarian meal had not been loaded onto the plane. The worst aspect of Virgin is that their Customer Service department is incredibly slow and unresponsive. We have cancelled a holiday to Barbados with Virgin flying Premium Economy as their service is so bad.","","","Premium Economy","","1.0","3.0","1.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Hanley Nicholas","United Kingdom","2013-11-19","Flew from Barbados to Manchester on the 15th of November 2013. The virgin ticketing agent at Grantley Adams Airport was a disgrace. Sarcastic rude her attitude was a disgrace. She ruined my experience with Virgin.","","","Economy","","2.0","2.0","2.0","2.0","3.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Lack","United Kingdom","2014-09-19","W6 3302 London Luton - Cluj-Napoca 11 Sep 2014. W6 3301 Cluj-Napoca - London Luton 15 Sep 2014. Dreadful airline. I've travelled through extremely poor areas of the world and have never experienced such shocking service filthy damaged planes and rude members of staff. It makes Ryanair seem like a dream! Fly easyjet or any other low cost carrier.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Marinescu Drago","Romania","2014-09-14","Bucharest (OTP) - Malta (MLA) return. Very good value for money I have travelled with them a lot of times and I'm very happy to say I consider their service quite good keeping in mind that this a ULLC airline. You get what you pay for if you don't need a checked-in bag or on-board catering you don't need to spend your money on it. I have not experienced any unreasonable delay although I have travelled with them 30+ times in the last couple of years. The FA's are nice and welcoming the boarding takes place fast thanks to the small cabin bag policy and none of the seats can be reclined. The ground services are good as they use the main airport in Bucharest (OTP). Smaller airports like Treviso or Cuneo can be crowded while you are waiting to board the aircraft but this compensates with faster security checks. My best flights were from Bucharest to Madrid Barcelona Ciampino Bergamo Eindhoven Charleroi Catania Malta and I will soon travel on the new flights to Malaga and Malmo. If you are looking for a fast no-frills way to travel WZZ is a good choice.","","","Economy","","10.0","5.0","5.0","3.0","0.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","W Ross","Australia","2011-02-03","Phuket to Brisbane and was upgraded from Premium Economy to Business. Excellent from the champagne offered after boarding to the superb menu. They have a bar where you can sit and have drinks whilst the staff made up the bed. I am just sorry they are discontinuing this route - all in all this was a terrific flight.","","","Business Class","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Colleen Chellis","United States","2014-05-11","We had a very comfortable flight from Marseilles to Rome via Barcelona. The flight from MRS-BCN pulling into the same terminal we needed to be 90 minutes later to fly to Rome. That took away a great deal of stress trying to find our way around a foreign airport. The flights were good the staff excellent and should I ever have the opportunity to fly Vueling again I will jump at the chance.","","","Economy","","10.0","3.0","5.0","3.0","3.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","K Jacek","Poland","2014-05-10","I have never seen so many seats crammed into an A320. Basically there is no leg room - I'm over 180 cm and if it wasn't for the empty seat next to me I just don't know how I would make the flight. It was the most uncomfortable airline experience in my whole life. Also I understand that it's a cheap airline (""cheapskate"" would be more fitting) but you have to pay even for the drinking water. All in all a horrible experience. Never again.","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Spencer","United Kingdom","2013-11-18","LAX-LHR in upper class. There is no upper class lounge at LAX but check in was a breeze as was boarding. Service on board was excellent crew very attentive and professional. Managed a good 4hr sleep on the flat bed. The Virgin upper class on the A340 is looking a little tired but the seat is very comfortable and well laid out. Didn't visit the bar as it was a night flight. The amenity bag was pretty forgettable but the food was great as was the on board entertainment selection. Flight landed 45 mins early into LHR and my luggage was waiting for me when I got through passport control which only took ten minutes. All in all a fantastic flight very professional and efficient crew and I highly recommend this airline.","","","First Class","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Burton","United Kingdom","2013-11-18","Check in at Heathrow was good. No waiting. The Upper Class lounge at Heathrow T3 is a great place to be and I was disappointed to leave for the flight! Flight out: Seat was good. Service was good. However the general impression on the way out was that those who were the most demanding got the most attentive service. I do not enjoy being demanding and constantly asking for this and that. When you pay £2000 for return flights you expect people to ask you if you would like something. Flight Back: The staff at the Upper Class lounge at JFK T4 were superb even at 5.45 am. There was one young guy on duty who was brilliant. Service on flight back was even better than flight out. My first trip on Virgin and I would use them again.","","","Business Class","","8.0","5.0","4.0","4.0","5.0","","","2.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Hall","United Kingdom","2014-09-06","Flew LTN-SOF on W6 4302 26 August 2014. 21.50 dep. I did web check-in which was easy and as I was hand baggage only I could go straight to security. I had paid extra for the ""Large Hand Baggage"" and was surprised that no one seemed to be checking hand baggage sizes at the gate. They called us to the gate about 40 mins before departure. Then we stood for ages with no activity until after our Scheduled departure time and there are no seats at this gate (21) in Luton. Once boarding started it went without drama and they boarded at both front and rear steps so it was fast. I had not paid extra for Priority Boarding but was about 35-40th passenger to board so I had no problem finding a window seat or overhead locker space. The aircraft interior was clean and smart and seats comfortable enough even though they did not recline. However the seat pitch on standard seats was awful and made it very uncomfortable. I think it's a similar pitch to European charter airlines flying within Europe. We departed 30 mins late. The crew were courteous and reasonably friendly. I thought the inflight buy on board was good value. Euro 4.00 for a large (250 ml) fairly decent tasting glass of wine. (Much cheaper than in Luton airport). Despite our late departure we arrived on time. Disembarkation was swift via a one minute bus ride and then quickly through immigration and customs. Overall it was ok value for money but it was not comfortable. Though I still don't understand why they called us to the gate so early and made us all stand for so long if they were nowhere near ready for us to board.","","","Economy","","4.0","1.0","2.0","4.0","1.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Cassius","Netherlands","2014-09-01","My family and I have flown them 25-30 times this year since we moved to Budapest and have to frequently visit home in the Netherlands. Very few positives. Hard uncomfortable seats zero recline confined spaces miserable departure ""hall"" particularly unpleasant ground personnel all softened slightly by more pleasant cabin staff and no major delays. Last flight from Budapest to Eindhoven on 29 Aug and return following day made me decide to quit them for - almost - good. Traveled with spouse and booked their ""Large"" cabin luggage. Went to check-in area with the same trolley that I have traveled with countless times put it in the bin for inspection and got acceptance sticker affixed on it. Agent at boarding decides to verify again and overrules his colleague at check-in. According to him height is 1cm in excess and thus charges airport hold luggage fee of 70 euro but absurdly just lets us carry it with us on board. The fact that his colleague approved it was no excuse; he was the supervisor and has the power to overrule everybody. Requests to speak to his supervisor were rejected. On return flight from Eindhoven following day same trolley goes through same inspection and is again accepted without slightest hesitation. All in all I ended up paying broadly a KLM fare for a vastly inferior service. On the other hand Wizzair lost 40 to 50 legs a year between myself and my family.","","","Economy","","1.0","1.0","1.0","0.0","0.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Ring","Australia","2011-01-30","MEL-SYD-LAX easy transfer with Virgin Blue. great new aircraft wonderful staff food and entertainment. Flew Emirates later on VAustralia a clear winner.","","","Economy","","9.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Joseph Kaufman","Australia","2011-01-28","Business Class Melbourne-Phuket. We liked the cabin crew and food was quite good. Found the seats comfortable and appreciated the noise cancelling headphones. My family of two children and grandchildren were allowed to share the Business class lounge prior to departure. We were shocked to find on our return that we had been downgraded from Business Class to Premium economy. The seating was awful. We do not know how we could travel with this airline again since there is no guarantee that the same will not happen in the future.","","","Business Class","","4.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Rocha","Portugal","2014-04-25","LIS-BCN return. Both flights departed with less than a 10minutes delay and arrived more or less on time. The leg LIS-BCN in a plane that have the magazine holder at the top so we have a reasonable leg room. The return flight on a plane with the old style of seating and less comfort. Both planes from the airbus 320-318 family. Flight personnel strict on security manners and very efficient on embarking the passengers I think that they managed to do the job in less than 20 minutes on both legs. A low cost company with no hidden extras who at that least don't make you pay for the boarding card if you don't manage to print it.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G Watson","United Kingdom","2014-04-22","Never again. 4 flights in four days and all delayed. One 2 hour delay caused a further 5 hour delay due to a missed connection. Customer service dreadful. They charge callers 77p a minute and cut you off after 4 minutes asking you to call back. This happened repeatedly. Owned by Iberia - enough said?","","","Economy","","","4.0","4.0","3.0","0.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Gould","United Kingdom","2013-11-18","Couldn't check in online and was told to do it at the airport. When I got to the airport the lady had to release a seat for me which after my below experience makes me wonder if that seat was not reservable because it was known that the screen didn't work. The screen at my seat was broken and did not work. 1st DVD player I was provided with was broken and the volume didn't work. 2nd DVD player ran out of battery before I could even finish 1 movie. Asked twice for a new battery and waited 50 minutes for the battery (after 20 minutes I was told that they would come back after they had done duty free - so selling additional products to passengers obviously takes priority over the comfort of customers who are experiencing poor service). The selection of DVD's was no more than 10 movies which for a 9+ hour daytime flight is very limiting. After asking twice again for more DVD's and waiting 35 minutes I (again) had to walk to the back of the plane and ask for them. I am not sure if it is possible to turn off the assistance button as it worked at the start of the flight (the blue light came on) but didn't work again after the 2nd press.","","","Economy","","2.0","1.0","1.0","3.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Charles Gregory","United Kingdom","2013-11-18","I have travelled Virgin many times and am travelling in two weeks to Barbados with them again. They are fantastic. I go twice a year to the Caribbean and on one occasion flew BA who were very rude treated you like a number and seemed annoyed you were on board. Virgin are different. Your holiday really does start on the plane! The staff are superb and are very well trained they will do anything for you. I was once given extra food air miles and Apologies from three different staff after my TV did of work. They then moved me to an extra leg room seat so I could watch tv. The economy and premium service is very good for what you pay. Terrific entertainment nice cabin lighting and good seats. I agree the pillows are a bit of itchy but its not a hotel. The best thing is the staff. The night flights are boring and claustrophobic in economy which is the same as every airline I would recommend a refreshing snack half way through or a cold towel. In response to the kids meal review its not a restaurant it would be hard to provide pizza burgers nuggets etc for every kid with different taste.","","","Economy","","8.0","4.0","5.0","5.0","5.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","G Franklin","United Kingdom","2014-08-28","We didn't expect much given that it is a low cost airline. It was much worse than we'd expected. Both of our flights (Luton to Prague and Budapest to Luton) were slightly late. We paid for priority boarding and on our return flight waited in a long queue to check our bags although we had checked in online. After we had been in the queue for 30 minutes one of Wizz Air employees told us to move to the priority queue (which was much shorter) to check our bags. We left the longer queue and when we arrived at the shorter queue a very snotty employee told us to get back to the longer queue. Once through security we stood over 45 minutes in an airplane hangar waiting to board (after the gate was supposed to have been closed). Never again.","","","Economy","","5.0","3.0","1.0","0.0","0.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Corley","United Arab Emirates","2014-08-20","We flew (family of 5) from BUD to DXB. Check in was busy but efficient and we booked priority boarding and the option of buying an empty seat space for several of us ensuring we all had room. This is an excellent offer that may not be available on all flights but the option always remains to go for the exit seats which offer more space. All of the hassle we witnessed at the airport was due to passenger errors whether trying to book 35kg bags in or taking luggage on board that did not conform to the guidelines which are very clearly outlined on the website. Several passengers did not appear to know whether they had checked in online or not and complained when they were charged the airport fee- again very clearly expressed online. Overall we got way above what was expected. Easy check in good boarding onto a smart newish aircraft good seat room delightful staff without consuming time with many of the unnecessary procedures other airlines insist upon on take off and landing. The staff were helpful attentive and still serving food and drinks 30 mins before arrival. It was a very pleasant experience and we would not hesitate to use Wizz Air again.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Course","Australia","2011-01-25","My family and I flew to Phuket from Melbourne. My wife and I had lounge passes due to flying business class and they were nice enough to provide a lounge pass to my father who was on the same flight flying economy. Once we boarded we were impressed with the layout and provided a glass of Moet. We were also travelling with an 18 month old and they provided a seat for her after take off. The food was amazing as well as the service.","","","Business Class","","6.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","H Kelly","Australia","2011-01-25","BNE to Phuket Business class. My partner and I have flown this route with V 3 times in 12 months and been in Business Class Row 5 (very private single Business VIP row with own partition for privacy) and Premium Economy. We both hold Silver so we are supporters of the Virgin group but not fanatics. IF the new CEO wants to drag V group into a full service carrier then the Business Class service training must be improved. The cabin is fine seats pretty good but bit narrow food actually reasonable too (unlike other reviewers I thought it compared OK). But the cabin crew are treating the Business cabin as an extension of Economy. We had to press the call button 3 times on one occasion. Very little close attention to passenger wishes or pre-empting them we felt the crew were controlling the cabin to suit their work flow rather than serve us. The work related noise the crew make the whole night is appalling. I suggest they train up Business crew only. Yes you can get cheaper Business seats on V Australia but then don’t call it Business Class or raise the standard and price.","","","Business Class","","6.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Johnson","United Kingdom","2014-04-21","EDI-BCN-IBZ return. Outgoing flight was delayed by an hour which left less than an hour for my connection. They did not give me my onward ticket and had to check in again at BCN despite booking it as a single travel. They tried to take my hand luggage to the hold since there was no room for it on a half empty flight (be warned there are issues with bags and lack of space on every flight). I'd like to add that the customer who did have to place their luggage in the hold did not get it back for their entire trip. Extremely poor leg room. Very over priced snacks even for an airline. Complaints department do not respond. Do not fly with Vueling!","","","Economy","","1.0","1.0","3.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ralf Möller","Germany","2014-04-11","Complete mess. Plane took off almost one hour late from Barcelona without any reasons given. Pilot obviously did not try to recover lost time during the flight plane arrived an hour late which was really bad given the late hour - trains were all gone. Staff very unfriendly to passengers during boarding procedure. No apology whatsoever on arrival. No service people available to document delay. Phone hotline not reachable. Flight quality also bad. I fly a lot and seldom had I less room for my legs. Some airlines charge you for food on board Vueling even charges for drinks.","","","Economy","","","2.0","1.0","1.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Steinar Valade-Amland","Denmark","2013-11-15","Flew Virgin Atlantic Economy Class from London to Johannesburg round-trip - first time acquaintance and last. This must be the long-haul Ryanair parallel: genuinely discounted throughout. Space is scarce and seats are uncomfortable headrests are hard as board the pillows are made of a material which makes direct skin contact a burning hell the food is horrendous and the overall feel is that one is a nuisance to the crew.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Allen","United Kingdom","2013-11-14","Gatwick to Orlando and back with family including 2 young children. Ordered children's meals no choice at all pasta on the way out and macAroni on the way back consequently 2 grumpy kids who did not eat. One of the kids meals was given to someone else anyway. Not acceptable for a long flight. Adult food inedible also. Drinks service (including water) was like pulling teeth. Return flight IFE not working on 2 seats a high pitched alarm in the central area toilets was going off for over 2 hours driving all adjacent passengers to distraction. Food even worse than outbound a cake and half a cup of cold coffee for breakfast! Staff rude and innattentive - wanted to get the lights out and shut everyone up basically. One particular member of cabin crew was so loud confrontational and aggressive I complained to the supervisor. Had a passenger behaved in the same manner on board a flight they would expect to met by police on landing apparently such bad behaviour is acceptable for Virgin cabin crew? Just received a reply to my written complaint - saying kids are ""special"" meals so no choice kids meals are ""special"" on flights to Orlando? Declined to answer the alarm issue and decided to accept their own version of events surrounding the atrocious behaviour of the member of staff. Cannot be bothered to reply - will never fly Virgin again.","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Lacey","United Kingdom","2014-08-20","Was dreading flying after reading some of these reviews. Flying between Doncaster and Gdansk and found it to be overall a pleasant experience. Staff very courteous throughout both journeys. Their baggage policy is a bit of a joke but as long as you abide by it there are no problems. Legroom is very limited even for someone who is 6ft I don't know how you would manage if you were any taller. Drinks and food seemed a reasonable price on board.","","","Economy","","8.0","2.0","4.0","4.0","0.0","","","3.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Kathy Toth","Sweden","2014-08-18","Travel 6-8 time a year from Malmö to Budapest and find it very good. You most always read what is written on the web for any airlines. Wizzair have a nice web and easy to read all the extra for luggage.","","","Economy","","10.0","5.0","5.0","4.0","5.0","","","5.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","A Harris","Australia","2011-01-19","Sydney - Phuket return in Business. The business class is competitively priced and you get what you pay for. Cabin crew a bit hit and miss ranging from very over familiar to the lacking any interest at all. Seats were flat bed but skinny and the entertainment was fair but limited. Food was the real disappointment when compared to other business class. I think you can compare as equal to business class Korean Air China Air etc but it in no way compares to the catering on airlines such as Qantas or Singapore. If a special fare on V Australia came my way I would travel again but all in all I think it would be hard decision to travel V Australia business if I could even get a premium economy seat on a premium airline with a better timetable.","","","Business Class","","5.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","S Schiller","Australia","2011-01-18","SYD-LAX and LAX-MEL. Outbound service just OK. Entertainment system froze and it took almost two hours to get it working again. Attendants were apologetic and tried their best to fix the situation but seemed very harried and stressed. Three hours of non-stop turbulance made it very hard to sleep. Food was poor. I loved the entertainment system (Once it started working). B777 great cabin design and nice mood lighting. Inbound flight was much better. Left on time friendly staff landed early. Very pleased with this flight. Food was still not great though.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G Spearman","United Kingdom","2014-03-30","We have just returned from a short holiday to Florence. We flew LHR-FLR and returned FLT-LHR. (This route is switching to LGW on 31-03-14). Airbus A319. We booked the Optima fare as we knew we would not want to be restricted to cabin luggage and this also enabled us to select our seats towards the front of the aircraft when booking. Firstly I was impressed with the prompt embarkation of the flight at Heathrow. No last minute rush and no scrum! Secondly I am 6 ft and was very pleased with the amount of leg room. On our return flight we were in a different row but there was still adequate leg room. I actually tried comparing it to leg room in economy on Transatlantic flights we have taken and decided it was no less. The flight crew were friendly efficient and presentable. The flight deck also kept us fully informed particularly when we hit a nasty bit of turbulence over mountains. There was a glitch on our return flight but it was not the airline's fault. The luggage loading equipment failed and back up had to be called. This resulted in take off being about 30-40 minutes late. Once again we were kept informed of the situation. The Captain was visible and clearly doing all he could to get the issue resolved. To the airline's credit we landed at LHR only 5 minutes behind schedule so time must have been made up by the Captain. Overall then for a budget airline I was impressed and would not hesitate to book Vueling again if the schedule and prices were right.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Powers","Canada","2014-03-19","We travelled Madrid-Barcelona at the beginning of March. Due to computer inability to check-in on-line (it seems I may not have been able to anyway as I am not an EU citizen) and some transportation issues we arrived 2 minutes after 'check-in' time. We did not have luggage to check-in. We were treated rather rudely. We were refused check-in. When I tried to re-book we were informed that we had to pay for another flight (at a significantly higher price). I may have mis-understood the airline info (but there is so much of it) and had understood that if we missed our flight we could re-book with a penalty fee. Apparently this only works if you check in. Well if one misses their flight they likely haven't had a chance to check-in. What is the point of all this check-in etc on domestic flights. I bought a ticket of course I want to use it. This isn't a cheap or efficient airline. My recommendation take the train!","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","P Hillyard","United Kingdom","2013-11-13","Very sad to see the demise of the Upper Class 747 flights to Antigua last month. Excellent outward attentive crew excellent service and space. Return the complete opposite. Crew run ragged attending to 30+ passengers rammed into a small space and I'm afraid the shape of things to come. It really didn't feel special and certainly not worth the extra cost. My ratings are averaged over the two flights.","","","Business Class","","5.0","2.0","3.0","4.0","5.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Preston","South Africa","2013-11-11","LHR-CPT November 2013 Economy class. As there are now only two carriers offering nonstop service on this route and BA is not my favourite I chose VS despite a poor experience a few years ago. I was pleasantly surprised to board a clean and fresh looking aircraft and be welcomed by friendly and helpful crew. I had paid for an extra legroom seat which gave the advantage of an empty seat next to me. The crew were pleasant and informative throughout the flight particularly when offering food. The toilets were clean and well stocked with necessary items. I didn't eat the cooked components of the dinner or breakfast so can't comment but it looked good and people around seem to have enjoyed it. I didn't use the IFE I never do but the offering looked somewhat limited. Overall I was very satisfied with the comfort punctuality and overall quality and based on this experience to fly VS again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","L Harvey","Canada","2014-08-15","We booked a flight from Budapest to Rome on Wizz Air as the value appeared to be very good. When we arrived to check in we were charged first to check-in (I have never had that happen in the past with any airline) then we were charged for both checked and carry on bags. At the gate we were again charged for carry on bags in spite of having receipts for payment. The total check in and baggage charges were significantly higher that the price of the two tickets by more than 50%. Outrageous and very misleading. Travelled July 22 2014.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Manuel Lastimosa","United Arab Emirates","2014-08-07","It is a low-cost airline. You should not expect much. It was my first time taking a flight that was free seating. Pick whatever is available as soon as you get on board. Our flight was Dubai-Budapest-Dubai. On our BUD-DWC flight they intentionally left our hold luggage in BUD. It was not lost they just bumped it off intentionally because they needed to load more fuel. Our baggage arrived after 2 days and it was very inconvenient because we had to go back to the airport to pick it up and I live 150kms away from the airport! No in-flight entertainment and you have to buy your food. It was not a bad experience at all other than the baggage incident.","","","Economy","","5.0","3.0","3.0","2.0","1.0","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","B Smithson","Australia","2011-01-17","MEL-HKT Economy class. Packed flight. Plane layout design colour sceme etc is modern fun and unusual. Staff young enthusiastic but slow with everything. IFE excellent - new release movies and entire series of TV shows. First meal service slow but great food - modern Australian with Italian influences. V Australian doesn't really seem to know where it fits or what it wants to be (they are cancelling all HKT and JHN services next month) but they represent value for money and a fresh approach to long-haul flights.","","","Economy","","8.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Ian Comyns","Australia","2011-01-14","Phuket to Melbourne seat 5K Business. Crew (almost all female) were trying hard and much improved on earlier flights but a bit folksy over familiar and lacking sophistication. I do not appreciate being addressed as ""love"" ""darling"" and similar monikers. PA announcements mostly unnecessary and disturbing. We do not need to be informed that the crew are ""fabulous."" (They're not.) Beverage service and selection good. Serving soft nuts and dried fruit with drinks was not a good start. Food service average to poor. In fact every aspect of the food selection and presentation needs a review. It was very disappointing. IFE excellent and the noise cancelling head phones are my new favourite toy. They're amazing. The seat narrow and a bit hard for sleeping. The 2x3x2 configuration not popular. Overall disappointing but fair value. Finally can we be left alone to sleep as long as possible? Why wake us (prior arrangement for no breakfast) until absolutely necessary?","","","Business Class","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Jong","Netherlands","2014-03-14","Amsterdam-Malaga. Pretty new Airbus A320. Seat pitch extremely small - made 2 hours very uncomfortable. Luggage policy is forcing passengers to take as much as possible hand luggage - this is making boarding of the plane very chaotic as there is no sufficient space for all suitcases. Service on the board fair. Because of the small seat pitch I would not recommend using this airline.","","","Economy","","3.0","1.0","3.0","3.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Maier","Canada","2014-02-22","I had a generally positive experience from FLR to LHR. The flight itself was comfortable the seat pitch not as bad as I feared as they put the magazine holder at the top above your knee level. The staff were friendly flight smooth airplane clean. Low-frills service with everything at cost even drinks. My only real complaint is if you book your flight via codeshare there is very little if anything you can to your booking on Vueling website. My flight was booked via BA with Iberia flight number operated by Vueling which prevented me from doing anything like seat requests. Also without an EU passport I could not do online check-in either which I had not experienced before.","","","Economy","","7.0","3.0","4.0","2.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Ian Patton","United Kingdom","2013-11-10","London Gatwick to Orlando and back on Boeing 747-400. The on board entertainment screens were like touch screens on old phones and you had to thump it to make it do anything cabin crew were rude food was poor. Having finally chosen the movie and even that was spoiled by constant messages popping up about closing the blinds.","","","Economy","","3.0","3.0","1.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","K Kirschbaum","Ireland","2013-11-06","We travelled from Dublin to Cancun on 21st September. The experience was so bad that I don't even know where to start. We travelled with infant and 4 year old. Firstly on check in they put my 4 year old child sitting on her own. Then we were left sitting on the plane for hour and half before it took off. No explanations. While we were waiting to take off no water was served. It was very hot onboard. When we finally took off the service started. We just wanted to sleep. So they gave us the menus and served the drink. I asked the girl could I get 2 drinks and she said no problem. When my partner asked for 2 drinks he was told they are only allowed to serve 1 at a time. We only asked for 2 drinks and that was it. After an argument she finally gave my partner another drink. The food was disgusting. Since I was travelling with an infant we got a so called bassinet. It was more like cardboard box with straps around it. It was very unsafe. I will never fly with them again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Graham Kim","United Kingdom","2014-08-07","Flew from Luton to Katowice on July 30. Stupidly long check-in queues. Having eventually got to the desk I was informed that I had actually selected on-line check-in and because I hadn't done so I was going to be charged £30 each for myself and my partner. As if the extortionate initial charges weren't enough a £60 fee was then slapped on top of it. I don't at any point whilst booking this trip did I see a ""select this and you must book on-line or you'll be charged £60"" otherwise I would have clearly adhered to this. Just obviously another money making scheme. The guy behind the counter wasn't even sympathetic/apologetic. He looked like he couldn't care less. Not only this annoyance but with reference to paying this ridiculous fee we had to get out of the queue and go and pay elsewhere only to return to the initial queue. What a palaver. Then the flight itself - small and cramped. My boyfriend is 6ft 5 so it was all round an unpleasant and expensive experience. I will most definitely not be using this company again.","","","Economy","","2.0","3.0","3.0","2.0","0.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Sellicks Tim","United Kingdom","2014-07-31","Luton to Skopje 21st returning on the 23rd for business. No other choices fare was expensive Luton long check ins where I had a ""discussion"" over the large cabin baggage I had purchased online that the check in agent disputed eventually accepting that I had paid it after showing them the invoice. Airbus A320 both ways. Full flight going out was moved thankfully to a seat with extra legroom the seats are extremely cramped. Staff professional both ways. Coming back delays at Luton getting off. Flight was late arriving with other aircraft's queuing for a gate. All in all guess like most LCA's looking at Wizz's destinations suspect that passenger experiences may well be affected by some of the lesser airports they are flying to.","","","Economy","","6.0","2.0","4.0","0.0","0.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Holland","United States","2011-01-09","Economy Class LAX-SYD-CHC returning CHC->MEL-SYD-LAX. Our original flight was changed three times prior to departure date due to changes in their schedule .Chaos at LAX departure gate. Noisy crowded unable to hear announcements. Were not told that we needed an Australian visa to pass though their airports! Found this out at the check-in counter and were sent to a computer to apply and pay a fee then back in line to check-in. Very inconvenient. Would have been nice to know in advance that we needed to check-in and get boarding passes and go through security at each airport. Our connections were only about an hour and it was very stressful running to catch each flight. Pacific Blue and Virgin Blue flights were less than comfortable. V Australia was OK but food was pretty sad and they left our trays on for over 45 mins. Only the great entertainment system saved the 13 hour flights from being unbearable.","","","Economy","","5.0","","","","","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Peter Ivers","Australia","2011-01-09","Economy class MEL-LAX and LAX-BNE. Outbound flight was OK without being brilliant. Seats get a bit hard after a couple of hours. Seat pitch good compared to Virgin Atlantic. Meals were reasonable for Economy. IFE very good probably the best part of the flight. We were not impressed with the departure lounge at LAX very cramped. All things considered V Australia represents reasonable value for money without being a wonderful flying experience.","","","Economy","","5.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Davidson","Canada","2014-02-17","Flight 3001 - Las Palmas (LPA) to Barcelona (BCN) on Feb 16th 2014: Overhead bins directly above seats in rows 2 and 3 not available for those of us seated in these seats but reserved for guests seated in row 1 - regardless of whether or not there is anyone seated in that row. The very first overhead bin is obviously reserved for crew luggage which apparently takes precedence over paying passengers carry on luggage. Seats in 2a and 2c as well as in 3 f occupied by Vueling employees traveling from LPA back to BCN - along with the dog accompanying the two seated directly in front of us in row 2. Following take off all 3 of the above mentioned ""passengers"" disappeared behind the closed curtain into the forward galley area where they remained throughout the flight up to the landing announcement being made. The above mentioned dog did not remain under the seat where it should have been but had also disappeared into the forward galley area. There was absolutely no sign of a flight attendant following take- off from Las Palmas until nearly 2 hours into the flight. At this point we finally managed to get some service from the two young female attendants who were positioned at the rear of the aircraft who were not part of the ""party"" up front. There was no coffee tea or soft drinks being served to those of us in the forward portion of the cabin. Iberia was bad enough but this airline is even worse and we would not recommend them to anyone if they can at all avoid flying with Vueling. Our mistake was taking a chance on Iberia's subsidiary in order to give Iberia another chance. We now know we made a poor choice.","","","Economy","","","1.0","1.0","2.0","5.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Davidson","Canada","2014-02-17","Flight 3000 - Barcelona (BCN) to Las Palmas (LPA) taken on Jan 31st 2014. In general we were more than satisfied with the flight itself which actually left the ""gate"" (a spot where the plane was parked on the tarmac) a few minutes ahead of schedule. On boarding the aircraft we proceeded to store out luggage in the overhead bin above our seats in row 3 only to be promptly told this bin was for ""Excellence"" guests (ie: those sitting in row 1 of the aircraft) and that we would have to move our carry on back to the next bin. Funny thing was no one sat in row 1 on this flight so the whole exercise was a bit stupid. The aircraft itself was in the Iberia livery as Vueling appears to be a subsidiary of Iberia. An older Airbus 319 it was obviously in need of a bit of tender loving care. The seats we were seated in sagged almost to the floor which provided for a rather uncomfortable four hour ride to say the least. Furthermore the aircraft had not been groomed prior to our boarding and as a result we found used tissues stuffed in with the flight safety card and magazines. Not a great start. The on-board service was no more than satisfactory to say the least and we will leave it at that. For our comments on the return flight from Las Palmas (LPA) to Barcelona (BCN) on February 16th you can refer to the separate entry.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","James Griffin","United Kingdom","2013-11-06","This trip in 2013 (October) was the first time I have redeemed any of my flying club miles. I found the customer service staff on the phone very helpful when looking to book my flight. I originally only upgraded on the return flight due to the number of miles I had. When I enquired as to the cost of upgrading on the outward flight he did try to sell me a one way upgrade for 1400 GBP. He made no mention of purchasing additional flying club miles. The only negative I found with the customer services. On arrival at the airport I enquired again about purchasing an upgrade. This time the very helpful check in assistant did mention it. I then purchased an additional 10000 flying club miles for 165GBP and upgraded to upper class. The clubhouse was fantastic. As soon as I had finished my drink I was asked if I would like another. Staff taking my food order were very friendly helpful and attentive. Upon boarding the cabin crew were very welcoming and provided me with a glass of champagne straight away. They were very helpful and friendly. There were numerous cabin crew members that I encountered they even knew my name and regularly referred to me as Mr (surname). On returning to my seat I made a request to a cabin crew member and asked for a plaster without even asking my seat number etc she provided a selection of plasters for me to keep finding me at my seat without any issues. The food on board was better quality than I have received at many restaurants. I only have two areas for improvement and these to some extent are out of the control of VA. 1) The age of the entertainment system. I flew on an airbus A340-600 and the entertainment system resembled something out of the 1980's. A controller on a wire with a very ancient appearance. The films and programmes however were up to date. 2) The lack of a power point for charging a device. I had read up prior to my flight and found the website to say that there were power pints for charging. This was not the case on the aircraft. Nothing the crew could have done about either of these. I have the return flight tomorrow (5/11/13). Hope it's just as good. I had pre booked by seat upstairs on the 747 in the sleep zone. Bit disappointed that the aircraft has had a last minute change to an A340-600. Hopefully it will be just as good and quiet.","","","Business Class","","9.0","4.0","5.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Brown","United Kingdom","2013-11-05","Flew LHR-JFK return mid October with Virgin premium economy. I've used Virgin a bit over the last few years in Upper but this was my first experience of the premium economy cabin. As a bit of a caveat absolutely love some of the upper class gripes ultimately this is a unique product with the herringbone seating for heavens sake do your research before flying guys if you like regular business seating use someone else! Outbound on slightly tired 747 (Tinkerbell) cabin crew however very good food good and entertainment also had a decent amount of choices even if the screens themselves were slightly behind the times. Return flight delayed almost 2 hours after having arrived at the airport early anyway this wasn't ideal. Spoke to Virgin ground staff who immediately moved me to the earlier flight without charge - fantastic service. Return was on an a340-600 (Miss Behavin') and although I have my reservations this felt a slightly enhanced overall product with a better partition between premium and regular economy including separate toilets. Food and entertainment much the same again which was good. Didn't fancy the cooked breakfast option before landing so they brought a yoghurt fruit and warmed pastry item all of which were perfect. Overall for what was a 7hr outbound and 6hr return flight premium economy felt adequate. Seats wide and comfortable with a decent amount of recline. In my opinion not worth the large % increase to upper on this route unless of course using air miles to bridge the gap. Will be travelling the same route in a couple of months and will be glad to use Virgin Atlantic again.","","","Premium Economy","","9.0","5.0","5.0","5.0","4.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Harald Faaberg","Norway","2014-07-31","We flew TRF-SZZ and return in July. The plane was on time both ways and we were generally pleased even if security at SZZ on return flight was dreadfully slow. When flying Wizz you are truly on a budget airline but it works and you get what you pay for. We carefully read the luggage rules in advance and avoided paying extra that some of our colleague pax had to do. Seats are OK but if you are XL (like me) you should consider buying a seat with extra leg room. One concern is safety: crew permitted passengers to leave their seats during taxi. Not acceptable.","","","Economy","","7.0","2.0","3.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Maite Laurens","Belgium","2014-07-29","Their handbag policy is the worst I've ever seen. A normal handbag that can be carried on with Ryanair Easyjet etc. Wizz Air considers it as too big. They proceed then to collect 45 euros. Many people had to pay. It seemed they just cared about collecting money. I will never choose this company again if I have another one to choose.","","","Economy","","","3.0","3.0","0.0","1.0","","","1.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","Elizabeth Attig","United States","2011-01-03","Great price business class LAX to Brisbane. No online option during booking to select seat. Discovered I was required to call to reserve a seat. Got last and worst seat left. Rude staff at LAX for check in able to share lounge. Seats narrow and hard for a bed. United airlines seats much more comfortable for sitting and sleeping. Superior selection of electronic entertainment mitigated other factors. Returned with window seat 2 across much better than the 3 across between a snorer and insomniac.","","","Business Class","","8.0","","","","","","","4.0","1"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","C Jared","Australia","2010-12-31","I flew Christmas 2010 Economy MEL-LAX. Given that the flight was on Christmas day they were generous enough to offer us a small present. The only negative aspects on this flight were the food and the seat. The food was horrible. The seat cushioning was too hard. After 2 hours it became incredibly uncomfortable and unbearable to sit down. Walking around the cabin and applying cushions temporarily eased the pain but it was too hard for a 14 hour flight.","","","Economy","","5.0","","","","","","","4.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","R Hogan","Australia","2010-12-31","Business Class SYD LAX via BNE. Amazing service and great aircraft. Connecting through BNE is a pain especially with the direct service from SYD but not a hassle and the earlier arrival time at LAX worked better for me. Great value for money I would fly them over Qantas United or Delta on the same route.","","","Business Class","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M Congalides","Greece","2014-02-10","Flight on 2/2 Barcelona to Athens. Whilst everything was in order the flight itself was exceptionally rough lots of turbulence. Despite all this no announcement was made by the captain to calm certain passengers. This is normal in bad weather conditions the soothing voice of the captain likewise when approaching destination details are given on ground temp etc. On this flight nothing was mentioned we just landed and I must admit that the landing despite bad weather conditions was absolutely professional. In fact since take off until landing pilots failed to give us any single announcement. Last but not least they separated me from my partner at seat allocation.","","","Economy","","7.0","4.0","5.0","0.0","0.0","","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Garcia","Australia","2014-02-10","BCN-PMI. Easy and fast check-in by using the kiosk. Flight departed 30 minutes late due to technical problems designated plane have to be replaced. Last minute gate change. Service and seats were good.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Nevill","United Kingdom","2013-11-05","Flew premium economy from LHR to JFK. Overall it was a very pleasant experience. Very amenable and attentive cabin crew good food and a comfortable seat. I would highly recommend.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Anne Eddy","United Kingdom","2013-11-05","I travelled Premium Economy to Tokyo from Heathrow and back. I have used Virgin before and been fairly happy so made a deliberate choice to do so again. I thought Premium Economy would be a better experience but how wrong I was. The seat was quite comfortable but the man in front chose to recline his seat throughout the flight. This gave me very little space and meant that the magazine holder was bumping into my legs. Also the holder was too narrow to hold much. The food was really awful. On the outward flight the starter was smoked mackerel. I took a bite and had a mouthful of bones. The chicken dish was ok but very small. Dessert chocolate gateau was nice . Entertainment was a waste of time: The only thing that worked properly was the route we were taking so I looked at that for 11 hours. Sky News would have been good but that didn't work either. I remembered Virgin cabin crew being really friendly and helpful but both outward and inward flights they were offhand and disinterested and made me feel passengers were bit of a nuisance to be dealt with as quickly as possible. This was the worst part of the flight for me. Just one more little thing: The courtesy bag of goodies I remember as being useful but it was in a peculiar grey cloth bag and contained a pen toothbrush and a small white stick labelled ""toothpaste"". I hoped for a better experience with the inward flight but it was much the same and left me feeling angry that I had chosen Virgin for the trip. The extra I paid from Economy class is not worth the money. I would not fly with Virgin again.","","","Premium Economy","","1.0","2.0","1.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Unwin","United Kingdom","2014-07-27","Flew from Luton to Vilnius return. The flights themselves were acceptable - condition of planes decent not much room in seats but I'm short so not a particular problem for me although I did hear taller passengers complaining. Lots of selling to passengers mid-flight but this is as you would expect from a budget airline. I personally did not have problems with baggage allowances but took care to read the online information carefully following the negative comments on this site. Where Wizz fell down for me was in the information provided to passengers at the airport - for both the outward and return journeys there were 60 minute delays with little information forthcoming as to why. The delay on the way home in particular was shocking - passengers were actually 'boarded' through the gate when the plane had not even reached Vilnius. This meant 200 people were kept cooped up between the gate and the runway in sweltering conditions with no access to water or WC's for an hour without any information as to why. Bad for people with kids in particular. This approach must have been taken purely for the convenience of the staff themselves - poor.","","","Economy","","5.0","2.0","1.0","0.0","0.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Rudzik","Australia","2014-07-27","We flew from Barcelona to Katowice on 7th July. Flight was delayed 4 hours due to bad weather in the morning and congestion at the airport afterwards which I understand. We were not offered any food voucher or beverages. It wasn't nice but I can afford 50 euros to buy us food (there were 3 of us). What was unacceptable was the customer service. First I had problems with my hand luggage despite me purchasing additional luggage for $160. The allowance in KG was 32kg my luggage weigh 20kg. Apparently they didn't like the size of my had luggage which weighed 3 kg as it only contained iPad travel documents and mask that I purchased in Venice. The size of the luggage is a typical suitcase for domestic flights in Australia (which btw I measured beforehand as I am very particular about things like this) which I have taken on Wizzair and Ryanair flights before without any issues. They asked me to place it into the cage and I did. It fitted except the wheels that stood above the cage. When I demanded the measuring tape to prove that the luggage is exactly the required size the Wizzair staff member raised his voice at me. I saw the arguments about the luggage before and I thought that maybe people were unreasonable but this case convinced me that Wizzair is. I don't intend to fly with them again.","","","Economy","","2.0","4.0","2.0","0.0","1.0","","","3.0","0"
"virgin-australia","/airline-reviews/virgin-australia","Virgin Australia customer review","E Johnson","Australia","2010-12-14","Economy class SYD LAX return. Staff friendly and generally attentive. Food fine with at least three choices for dinner. Water bottle given out at beginning of flight. On flight to LA was offered a snack at some point between dinner and breakfast (but not on return flight). If you want water later you need to get it yourself at 'snack bar' - no bottles thought pour water into a cup. A bit slow in picking up trays after meals. In flight selection great. Good selection of movies.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","N Simonis","Greece","2014-02-07","Check in was fast attendants seemed to be excellent. As you know you have to pay for a coffee. I booked this flight BCN-ATH 3 months ago and at check in no two seats next to each other were available hence my wife in row 18 and myself in row 26. This was the first time an airline separates passengers. I know I could have bought seats but I hate these airline tricks. On the positive side landing was excellent. This airline is not my choice only because of the above seat assignments.","","","Economy","","3.0","4.0","5.0","0.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Isaac","United Kingdom","2013-12-29","VY1240 17/10/13 and returned VY1241 30/11/13. I have flown with Vueling three times in the past year. They are the best airline I have used from Cardiff to Spain and am thankful that they not only stepped in to fill the void after bmi baby pulled out but improved the standards at the same time. Please keep flying from Cardiff.","","","Economy","","9.0","4.0","5.0","2.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Hennessy","United Kingdom","2013-10-29","I booked my flight to Singapore with Virgin in March as they were a code share partner with Singapore Airlines. Never again! Their customer service was bordering on rude and were very unhelpful and failed to let me know of a schedule change they had been aware of since July until 8 days before my trip. This caused hasty re arranged travel plans and extra expense. I couldn't check in online because it was code share and was given probably the worst seats on the plane despite arriving at check in before it opened on both flights. Despite assurances from customer services at the time of booking I was refused entry to their Club House at Heathrow. I was so disappointed stressed and upset at the service I received from Virgin. I would not recommend them or use again on code share.","","","Business Class","","1.0","5.0","1.0","3.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Pitchford","United States","2013-10-29","I flew JFK to London in Upper Class on a business trip. Firstly I must say that every staff member I encountered was absolutely fantastic. I've never met a nicer group so I must say ""Well done Virgin."" My disappointment came when I got onboard and saw the upper class seating. They were so tight and cramped. Once you get into your seat there is very little room on either side of the seat. There is no privacy either with a clear partition separating the seats. In my opinion it was an economy-sized seat. I could not really get comfortable. I have flown business class on other airlines and the seating was roomy comfortable much like a Lazy-Boy. The Upper Class seats on Virgin are not worth the ridiculously-high price. Not in the least.","","","Business Class","","5.0","1.0","5.0","5.0","5.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Walter James","United States","2014-07-17","July 2 departure July 7 return. OTP-CIA and CIA-OTP. I flew WizzAir for the first time in July 2014 (to/from Bucharest-Rome CIA). The ticket price was low and great value. Both aircraft's were less than 2 years old and beautiful Flights were on time. I paid $6 extra for priority boarding which was a great value to find a good seat. I love the fact that they allow 32 kilos (about 70 lbs) and no size limit for checked baggage (cost $40). I would fly them again any day. One other thing - I like that the seats don't recline so you don't have the seat in front of you in your face.","","","Economy","","10.0","4.0","5.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","H Jung","Romania","2014-07-17","TGM to FMM and back flight on time (even 10-15 minutes before schedule) excellent staff good service on board (Wizz Cafe and Wizz boutique reasonable prices). One problem: poor ground service at FMM airport - without screen information only speaker and a person who ran from one group to another to orientate people (there was a flight to Belgrade in the same time) - I would say this was rather primitive. I met a similar situation at Madrid Barajas terminal 1 in May 2014.","","","Economy","","10.0","4.0","5.0","3.0","1.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G Scherer","United States","2013-12-29","We traveled to Europe from the US in October 2013 and for a couple of our flights within Europe I decided to try Vueling with their lower prices and seemingly decent reputation. The first flight from Amsterdam to Barcelona was canceled and we never received notice that it was to be cancelled until arriving at the airport. Another flight was not available and they did absolutely nothing to provide any support or help. A long line of angry and displeased customers got the same ""we can't help you"" position after 45-60 minutes in line. Then we had already booked another flight with them from Barcelona to Naples a week later. I checked in advance and it was on schedule before we left to the airport. We arrived at the airport and sat waiting. The intercom announcement to go to the gate was heard by us and other passengers about 4 minutes before the departure time now maybe 30 minutes late. A long line of passengers stood in line until past the departure time only to learn from one of the passengers who called Vueling that the flight had been cancelled. They actually called the passengers to the gate and then left them there without telling them the flight was cancelled or anything nothing no word. This is one of the most ridiculous airline experiences I've ever had. Then the airline could not help us get out of Barcelona to Naples for another few days no offer of a refund or anything. One of the clerks for the airline even had the audacity to tell me that I shouldn't expect more as it is a discount airline. I will never fly this airline again.","","","Premium Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","U Federico","France","2013-12-12","FCO-ORY. Excellence Class - I purchased the ticket 2 hours before departure - Internet procedure was quick and efficient dedicated check in counter at FCO airport. The Business lounge is old style but there's everything you need from WiFi to catering. Excellence seats guarantee you an empty seat next to you for working dedicated carry on space so zero stress. Carpet old and worn out but no major problem. Staff very friendly asked me several times throughout the flight if I'd enjoy anything from the catering tray (for free since I was in Excellence). Plane landed 20 mins early - all this for 200 euros. Will definitely fly with them again.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Andrea Tunney","United Kingdom","2013-10-29","Flew Manchester to Las Vegas in August this year. Could not fault the flight out. Very rapid check in. Plane clean service impeccable IFE very good lots of choice and all working. Flight home was not as good but that's because the cabin crew around our section were only interested in entertaining off duty cabin crew sat in front of us. Was a night flight and had to tell them on more than one occasion to keep the noise down as passengers were trying to sleep. Also the cabin guy on this flight sat himself in the aisle to chat to his friend which was very unprofessional and annoying. Apart from that was an emptyish flight so plenty of room to spread out and took under 9 hours to get back to Manchester after being stuck on the runway in Vegas because of a storm which was a bonus. Would definitely fly with Virgin again.","","","Economy","","8.0","5.0","3.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Trevor Wilson","United States","2013-10-25","Flew VS 20 from San Francisco to London on Friday October 4 2013 the flight crew were superb one of the best flights to London I have had and I have done a lot! Lounge in San Francisco was exceptional great service and really good food which is more than can be said for the food on the flight it was the only down side. The pea and risotto starter was dry and starchy and the chicken was still pink inside unable to eat it. The cheese course though was excellent. Will fly Virgin Atlantic again when I go back to England next June wish I had tried you earlier it really was a great flight. Keep up the great work.","","","Business Class","","9.0","5.0","5.0","3.0","4.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Milada Disman","Canada","2014-07-13","Flew on June 14 2014 from Naples to Prague. We flew on this date because our original flight on June 16th was cancelled and we had to re book. Our flight from Naples was 5 hours late. The seats were not allocated so it was a scramble for seats in the economy class. Another issue is the allowed size of the luggage basically only a small soft backpack is accepted without an additional fee. Most of the passengers were told that their luggage is either too big or two heavy. We each had to pay additional 48 Euro for a small luggage. I purchased a new small luggage just for this flight had to pay anyway. I would never fly with this airline again.","","","Economy","","1.0","1.0","3.0","3.0","3.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Iliev Miroslav","United Kingdom","2014-06-10","LTN-SOF and back. I flew with my wife and 3 year old kid. Didn't book anything extra and we had no problem at all (No delay no extra baggage fee). Cabin staff was pretty helpful and we could easily communicate in English. If you can handle your own online check-in and printings you don't meet any extra fee (they declare it many times when you book online).","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Graubard","United States","2013-12-09","BCN-DUS on 7 December. A320 direct flight was fine. Online check-in worked perfect and the bag drop took a minute from when I got to the counter. Seats are tight - and I always have knee-room in coach. Luckily the flight was 40% full so had a full row of 3 seats to myself. If the flight was packed or was longer than 2 hours it ould be pretty bad. Flight Attendants were great - super friendly. Bought a sandwich and drink and was decent tasting and quantity. Arrived on time and bags were out fast. I'd recommend Vueling for 2 hour flights or less - you get what you pay for and the flight was only Euro 60 including checked bag and assigned seat.","","","Economy","","8.0","3.0","4.0","4.0","1.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Kai Olesch","Germany","2013-12-05","My flight MUC to BCN made me realise how low-cost carriers should not be managed. I accept that no free drinks are served and I understand that space is very limited because as many passenger as possible need to be squeezed into the A320. It was somewhat unpleasant that staff was so rushed without time for friendliness. Really annoying however was the two hour delay on a Friday night due to the fact that the plane arrived late presumably due to the fact that the Vuelings schedule is too tight.","","","Economy","","3.0","2.0","3.0","0.0","2.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Craig Anderson","New Zealand","2013-11-29","Flew Venice to Barcelona - 29/11/2013. Flight was shambolic and a disgrace. The cabin smelt of stale body odour passengers were incorrectly seated and staff seem at best disinterested. Seats and leg room unacceptable and whilst being told hand luggage ok for flight was charged EUR35 when boarding despite bag fitting into weight and size indicator. Would never fly this airline again.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Hodson","United Kingdom","2013-10-23","LHR-ORD return. Outbound flight on A330-300. Excellent IFE with many options. Food average and drinks service adequate. Inbound on A340-300. IFE poor with no AVOD although a night flight so not too noticeable. Seats reasonably comfortable but plane showing its age. Staff on both sectors perfunctory at best. Overall a reasonable experience which doesn't quite match the professionalism/sophistication of similar flights on BA/Air France.","","","Economy","","6.0","3.0","3.0","4.0","3.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Merlo","United States","2013-10-22","On Sep 18 and Oct 7 2013 I flew with Virgin Atlantic (flights VS23 and VS24 to and from London Heathrow from Los Angeles both Airbus A340-600). I was looking forward to flying with them because I previously flew with Virgin America and loved the experience. Well it wasn't quite like that. Although the onboard staff was great the food very decent and flights smooth my seat was not comfortable at all. Not only I didn't have enough legroom (when compared with the much shorter BA flights I took internally in Europe) but on top of that the magazine compartment in front of me (made of a rigid metal frame covered in fabric) had a really bad design which made it hang loose in front of my knees so I spent my flight fighting with it trying to stretch my legs somehow. Additionally the in-flight entertainment had a nice variety of shows and movies which unfortunately couldn't really be enjoyed because the image and sound kept freezing every few seconds (I noticed this was pretty much everyone's problem) even after it had been reset by an attendant. Not a great experience overall.","","","Economy","","5.0","1.0","5.0","4.0","1.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Blackburn-Roffey","Austria","2014-05-28","The disorganisation in Luton airport was on a grand scale. Eight flights leaving with in one hour one large checking area for all the flights frantic customers with minutes to go before check ins closed begging to be let in to the front of the queue. Hundreds of very stress very angry people staff trying to cope and becoming abusive very bad.","","","Economy","","3.0","4.0","4.0","4.0","4.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Burden","United Kingdom","2014-05-24","Have travelled with Wizz Air three times in the past 12-months from Luton to Budapest. On two occasions the flights were majorly delayed. My flight yesterday was the worst ever experienced in more than 30-years of travelling. Scheduled to leave at 20.25 it eventually left more than 12-hours later. No Wizz Air staff at the airport to provide any support or information. If at all possible avoid this airline. I will never fly with them again.","","","Economy","","1.0","3.0","1.0","1.0","1.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Artes","Netherlands","2013-11-19","Good service great attendants from Brussels to Barcelona. But legroom is terrible if you are taller than 180 cm then fly with another airline. 2 hours sitting bolt upright is not much fun.","","","Economy","","5.0","1.0","5.0","4.0","0.0","","","4.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T Ortega","United States","2013-11-14","I would caution you of flying Vueling (now merged with Iberia). They overbook by 20+% and they don't tell you this when you have purchased and confirmed your ticket. You need to obtain a seat at lease 3-4 days prior even the same day of booking try to obtain a seat. If not you are put on a standby list and typically have to fly on the next flight available. We are now in Seville Spain and our flight we had tickets for the 9.25am flight now we are on the 3.10pm flight because we couldn't get seats 24 hours prior online!","","","Economy","","2.0","1.0","3.0","3.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Leigh Hardwick","United Kingdom","2013-10-20","Premium Economy London to New York 1st June 2013. This is a clever concept by Virgin it is marketed as business its not but the next step up is hugely more expensive. So you are getting a little more than economy but paying nearly business class fares. If you were unlucky as I was and get seats near the barrier they do not give you the legroom as the other premium economy seats do so you lose out just that little bit more. The food and seat comfort were ok but nothing special the entertainment was adequate. What really prompts me to write this review is the service. A passenger who having made a perfectly polite request for a diet coke who has to make it again after ten minutes because it still has not arrived should get attitude form the cabin staff. I don't expect sulking and glaring and flouncing off from professional air crew! Worse on the return flight five days later one of the male members of aircrew who clearly loved his own voice far too much was never off the public address system. It seemed to be used as a platform for his self promotion and to show off to passengers who just want to be left alone. If the Captain could hear what was going on I was disappointed he or she did not put a stop to it. Its not entertaining and most of all annoying when one is trying to watch a film. I won't fly with Virgin again.","","","Premium Economy","","2.0","2.0","2.0","3.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Lamb","United Kingdom","2013-10-20","We travelled last week to Las Vegas. We were an hour stuck on the plane whilst they sorted an issue with the cargo hold! This made our plane arrive into LV over an hour late. The outward trip was the most horrible experience small cramped seats rubbish not taken away enough times so you had to sit with tray open until they decided to remove it. The inflight entertainment was great if you were make and wanted to watch action and gory films! As I am not a male the only other choice was a chick flick and some awful comedy. On the return we boarded the plane 30 mins late and were told this was due to the crew arriving late! Mind you they had a 2 day stay to get over the flight there! We were again in cramped small seats the service a bit better but no change in movies! We would never fly by Virgin again and would not recommend them to anyone. Last time we went by BA and they were far superior.","","","Premium Economy","","3.0","1.0","3.0","3.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","H Jung","Romania","2014-05-24","I fly several times every year with Wizz from TGM or CLJ to different destinations (DTM FMM HHN BUD MAD FCO BCN). Usually I book extra legroom seats for 10-12 Euros extra and that includes priority boarding as well it is good value for money. Never had problems with luggage if you keep the rules (small cabin bag 42x32x25 cm for free) there is no problem. They have been almost always on time my last flight MAD-TGM was an exception-3 hours delay. MAD airport at terminal 1 does not announce boarding calls you must follow the displays. Wizz should have own representatives at all airports instead of paying services to the handling agents.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Mark Goldman","United Kingdom","2014-05-19","The website is most user unfriendly. It has taken several attempts to actually book the flight. However trying to confirm the flight was very difficult. Unable to do it online I resorted to calling a premium rate phone line to achieve the result. At Luton airport the check in staff neither explained nor helped with my reserved seat. I was not informed to board by the front entrance. Eventually finding my way forward I was informed that the first three rows of seats are reserved to those paying the £7.00! The same was the case a Budapest. The main problem with the journey was to find the pick up point for the Bus transfer form the Airport to Budapest. It is situated nearly 2 km from the Terminal.","","","Economy","","4.0","3.0","3.0","3.0","1.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Mark Goldman","Israel","2014-05-01","During the last 3 years I have flown with Wizz Air at least 5 times a year. At least 15 flights from Tel Aviv to different destinations. I have never experienced any problems. All the flights were exactly as scheduled staff were polite and professional the seats were ok for the low cost flight. In general I think Wizz Air is an ideal low cost company especially for those who prefer 100% on-line handling. If one is able to schedule their flight well in advance then the price is also unbeatable. The only complaint: I have concerns with their new rules regarding free luggage allowances.","","","Economy","","9.0","4.0","4.0","0.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Lawrence Braun","Israel","2013-11-06","I am 5 ft 10 and have never been so uncomfortable on a flight before. There is no leg room and my legs were pushed into the seat in front of me. Also I have knee problems and am on crutches it is hard for me to stand. Long check in line. No one from Vueling even noticed that I was on crutches and offered to have me come to the front of the line as I stood in pain. Unfortunately I have another flight on Vueling from Barcelona to Tel Aviv on Monday November 11th. It will be my last flight with them.","","","Economy","","","1.0","1.0","0.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Wynne","United Kingdom","2013-11-05","I arrived at Edinburgh Airport on Wednesday for a flight to Barcelona only to be told by email that same day that my flight had been cancelled. I had to arrange at very short notice another flight. I think it was terrible for the cancellation to be at such short notice.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M Rainer","Germany","2013-10-22","Booked flights from Stuttgart to Barcelona and back for me and my wife as the schedule was perfect for our trip the price was equivalent to LH or Germanwings. Check-in service in STR was quick and friendly (although they did not announce the delay of 35 mins as the incoming aircraft was late). The pain started when I tried to get into my seat I'm about 192cm and the legroom was so small that I could not find a comfortable position. Vuelings says they have a seat spacing of 31"" but I I think it's something around 28"" or they use old seats with thicker backrests so the space gets lost. Never had this problem on LH with the same 31"". The flight crew on both flights was quite unfriendly the announcements in Spanish and English were not understandable a major issue for safety reasons. Ground service in BCN was bad waiting time for luggage was 50 minutes and the baggage check-in for the flight back took nearly an hour as Vueling had 13 open counters for app. 40 flights within two hours each with 150+ passengers even the last minute counter was overcrowded. Best thing was that they closed 4 counters in between for a break - unbelievable! Another major point in Vueling's cabin luggage checks nobody cares about size and weight of the luggage and the bins are already full when just the half of the passengers has boarded. So passengers need to stow their luggage into the non-existent legroom another security issue if an emergency evacuation might be needed. Conclusion: this was my first and last trip with Vueling you'll get much better service and professional handling for exactly the same price at other carriers with better ratings.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","M Austin","United Kingdom","2013-10-18","Flew out on Airbus A340-600 from LHR to JFK and although the seats were a bit tight in economy and the plane felt full up and slightly claustrophobic. It was a good flight - all the crew were efficient and everything went smoothly from beginning to end - really pleased by the experience. Coming back from JFK to LHR it was a night flight - plane had quite a few empty seats so it didn't feel so full which was nice and again all went very smoothly and crew were friendly and efficient.","","","Economy","","8.0","2.0","5.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Karen Gonzalez","United States","2013-10-16","I recently flew from LAX (Los Angeles) to LHR (London). The crew going were very upbeat and nice. The food was disgusting to say the least. Coming home checking in was not available online. My first thought should have been this won't be good because the girl at the check in desk was very unfriendly. The crew on the flight had no personality to speak of. The food was so gross they actually served a diet ice cream bar. We were in our seats like sardines. There was no leg room to speak of. I would never fly this airline again.","","","Economy","","1.0","1.0","1.0","1.0","3.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Milossavlyevich","Cyprus","2014-04-21","BEG-LCA and back. Boarding in Belgrade chaotic taking place in a small non-refurbished gate (A8) that can't fit the number of people on an A320 even though our flight wasn't full. Passengers behavior on board appalling same as the attitude of the stewards and FA's. The flight was like a flying bazaar Legroom is none. Takeoff and landing done in an unpleasant manner even though the weather was fine (I'm a frequent traveler). On return boarding at Larnaca gate 41 the one with the stairs. Many people got overcharged for hand-luggage. Crew attentive this time around and passengers well behaved. Got moved to the emergency seat for free. The pilot was a true professional landing excellent. As you can see Wizz Air can be hit and miss. To use only if you're light on luggage and able to respect the stingent rules that could easily make your ""cheap"" ticket skyrocket above the price of the one of a regular airline. Until a year ago Wizz Air Serbia was still allowing free checked-in luggage now only allowed with Wizz Air Ukraine.","","","Economy","","3.0","2.0","3.0","0.0","2.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Blom","Norway","2014-04-19","We took trip from Bergen to Riga. To Riga was no problems and no control on size of hand luggage. Back to Bergen was totally different in terms of control on hand luggage. Suitcase was 5 cm in height too large costs 40 euro extra. No discussion possible. We put all our bits in a plastic bag and threw out the suitcase. No service. If you look for all extra costs for (big) suitcase it is better to book a ticket with a regular airline.","","","Economy","","2.0","2.0","1.0","0.0","2.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M MCfarling","United Kingdom","2014-04-06","We did not even get a Hello or Goodbye when boarding and deplaning! We were tricked into paying an extra £35 for a standard cabin bag when they claimed it was too big. Many passengers with standard cabin bags were forced to pay they were making a fortune. When we got on the plane were told there were no seats unless we paid extra for a long seat I said we were not paying and were entitled to a seat so after moaning about it we were told we could sit in the long seats for free. We were herded like sheep all over the airport. Same on return flight no seat on plane unless we paid extra same again suddenly they found us a seat only someone under 5ft tall could manage in that seat it was awful. It was all about trying to make us pay extras for food drinks  priority boarding bigger seats check in baggage there was no customer service at all.","","","Economy","","","1.0","1.0","1.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Hen Broon","United Kingdom","2013-10-22","Travelled from SVQ to BIO. The flight schedule was on time the staff service was acceptable. The leg room on this aircraft however was ridiculous. I am not tall (5ft 9in) yet my knees were squeezed right up against the seat in front. I pity anyone 5ft 10in or taller on these flights. Clearly Vueling are trying to squeeze in more and more passengers on the flight - understandable but I have never been so uncomfortable on a flight. For the reason of leg room alone I will not choose to fly with Vueling again.","","","Economy","","3.0","1.0","3.0","0.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Willy Verwoerd","Norway","2013-10-18","After several pleasant flights with Vueling providing fair value I have now left them. The reason for this is their new luggage policy since last time: Be aware that Vueling now has a total luggage allowance of 23 kg per passenger. No not per suitcase per passenger. No matter how many cases you bring you'll have to pay for excess luggage if your total is more than 23 kg. As an example I was on the point of booking a flight from Prague to Alicante (which goes via Barcelona) when fortunately I discovered this in time. I was going to bring two cases at 20 kg each. This would have cost me 60 euros for the two cases plus 17 kilos of excess luggage at 12 euros per kilo giving a total of 264 euros! As many here will know Ryanair tried a similar scheme some years ago and abandoned it after massive customer dissatisfaction. It is very hard to understand exactly in which way Vueling feels it is a good business idea to repeat the mistakes of other airlines.","","","Economy","","7.0","4.0","4.0","3.0","0.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","T Smith","United Kingdom","2013-10-15","Online check in not available. Check in with Delta who were running my Virgin flight at Seattle/Tacoma in good time not given boarding pass for JFK to LHR leg of my journey told I will be able to collect my boarding pass at JFK gate. Assured that my bag is checked all the way through to LHR. Arrive at gate in JFK told there was no seat for me told that I have a choice of flying the next day or downgrading to economy. I choose an economy seat. They did take the trouble to find me a front of cabin window seat with extra leg room –- not bad at all. Treatment by the staff was frankly comical and amateur. When the dated video-tape based entertainment system jammed on some channels after being paused by an announcement. I was told to press play (there is no play button). Eventually the system was re-started but some of the channels had continued and some stuck in pause. The young lady next to me was to told 'Yes there is a choice you either have it or you don't have it' in a very sarcastic tone when she enquired about breakfast options. The breakfast by the way contained only a small muffin and a biscuit. After 24 hours I get a call from the bag handling department. They have still not found my bag which did not get onto the JFK to LHR segment.","","","Premium Economy","","1.0","3.0","1.0","1.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jenkinson Ross","United Kingdom","2013-10-15","Was on flight VS93 to Cancun on 1st June 2013 which got re-routed to Cozumel because of bad weather. The entire passengers had a very bad experience trying to disembark for the night at Cozumel and the local authorities kept us in a small area (400+ passengers) until 2am. Because of this Virgin wrote to us and advised they would compensate us with free flight tickets. You try getting them to issue you the tickets its a nightmare. You get directed between departments and I wonder if there are any other passenger on that flight which are having the same problem.","","","Premium Economy","","3.0","3.0","2.0","2.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Dixon","United Kingdom","2013-10-13","We flew VS094 back from Cancun to Gatwick. The flight left at 7.30pm to arrive at Gatwick at 10.00am the next day including a 6 hour time difference. The moment we boarded the crew could not get us to go to sleep fast enough. Dinner if you can call that awful mess dinner was served immediately followed by the pre-dinner drink (singular as no more was offered). No coffee was offered as that might keep up awake. No sooner had the plates been removed than all the lights were turned out and the crew disappeared not to be seen again until about 2 hours before we landed. I don't know what you would call what we were then served - certainly not breakfast anyway- but it was inedible. Lovely aeroplane newly refurbished and entertainment very good - but customer service was truly awful. Never again.","","","Economy","","2.0","2.0","1.0","1.0","3.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Dimaline","United Kingdom","2014-04-01","The only reason I travel with them is they are the only reasonably priced airline to fly to Kosice otherwise I wouldn't touch them with a barge pole they make Ryanair seem pleasant. 3.5 hour delay on last flight only explanation was delayed incoming plane nothing else.","","","Economy","","","2.0","3.0","2.0","0.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Marcella Kalafate","United States","2014-04-01","I booked Wizz from Rome to Prague. They charged for my small rollerboard 50 Euros plus another 30.00 Euros for some hidden fee. I paid in charges more than the seat in cramped plane. Customer service was extremely rude. Never again with Wizz. I booked my way back with Czech airlines for the same price but a world of difference.","","","Economy","","","1.0","1.0","0.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","B Jacobsen","Norway","2013-10-18","Took a flight from Oslo to Barcelona to Menorca. I am 6'5"" (196cm) and I could not fit into the seats at all (worst leg room I have ever experienced). No food or beverages or entertainment. Flight staff was nice and helpful. The biggest problem is that the Customer Service. My luggage was delayed for 2.5 days so I had to buy some new clothes and bathroom essentials. When I have enquired both by email and phone regarding this situation I receive no response at all. They do not even bother to answer my questions at all. I will never use Vueling again as they appear to have very little regard for their clients.","","","Economy","","1.0","1.0","4.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Abdel Rodriguez","Canada","2013-10-15","BCN-LPA and LPA-BCN a week after. Seats very uncomfortable little leg room. Flight crew rude and not very accommodating. We have never experienced such an unfriendly crew. In general I believe that when someone decides to become a flight attendant there are 3 very important things they need to be. 1) Affable friendly accommodating. 2) Able to speak fluently in at least 2 languages. 3) Be able to orchestrate passengers through an emergency and succeed. Number 1 and 2 were failures for this airline.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Scandrett","New Zealand","2013-10-13","A friend and I flew LAX to Heathrow with Virgin Atlantic and upgraded to exit row seats to have extra leg room. This was our 2nd of 4 long haul flights the experience was hideous! The staff ignored us took our carry on luggage and stowed it at the back of the plane it may as well been checked luggage for its accessibility. The food was pathetic and not at all appealing or satisfying! The seats were narrow and uncomfortable. I will be recommending to friends and family that they don't entertain flying with Virgin Atlantic at any price as it was such a terrible experience.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Jennings","Australia","2013-10-13","My last trip with Virgin was 7 years ago and I was not impressed but thought I would give them another try thinking they must have improved - big mistake! This is the most uncomfortable trip I have had from Australia to Heathrow UK. As a celiac I ordered a specific diet which was entirely inedible. The entertainment crashed 4 hours into the 13 hour leg and staff were completely unconcerned. They just stood around chatting. Due to no entertainment we were given a £20 voucher towards another trip only valid for UK bookings. Wish I'd read these reviews before booking. The worse part for me is that I have to return with them and am dreading it! I usually travel with either Cathay Malaysia Singapore or JAL and even the one China Airlines flight I took knocked huge spots off Virgin.","","","Economy","","2.0","1.0","2.0","1.0","1.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T Polster","Belgium","2014-03-31","LTN-WAW / BRU-BUD I increasingly use Wizzair for business trips on CEE routes. Make sure you book a reserved seat for £8 that gives priority boarding and access to 2 first rows (1st has more space then business class on most carriers) Also ensure you pay for ""large"" cabin bag as standard allowance is too small. Paying these small extras will make you fly like ""business class"" for a fraction of economy class on flag carriers and you can book last minute.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Tom Deptula","United Kingdom","2014-03-31","London to Budapest on 27th March. Our flight was more less on time (15 mins late) but I could see on the display schedule that 2 other flights that day were delayed 2-3 hours each. Standing in a long queue found out that my little personal suitcase was too big to go onboard without paying a fee of £35. On the plane total mess no allocated seats. Personally I don't understand it as allocating the seats doesn't cost anything so? Unless it's a part of a scam and making extra money option (choose your seat). On board staff the most useless I have seen so far. I ordered Whisky for me and Gin for my partner got the bottles and the trolley with serving staff was gone! I had to ask for a glass to have a drink I ordered with them! I don't even want to start on the leg room. Terrible service the worst airline! Never again!","","","Economy","","2.0","1.0","2.0","3.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","O Connor","United States","2013-10-15","This was my first flight on Vueling. Wonderful flight and Service. I traveled from Paris to Rome October 3 2013. The flight was on time comfortable and very reasonable. Will travel with Vueling again.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Donald McKelvie","Australia","2013-10-13","My wife and I flew from Paris to Barcelona and Barcelona to Rome recently and I too was very concerned having read some of the comments made however each of our flights were great. On time and I think in both cases we arrived early at our destination. Check in was no problem.","","","Economy","","10.0","4.0","4.0","0.0","0.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Gary Jackson","United Kingdom","2013-10-10","My experience - and certainly of some of the reviews I've read here - is that Virgin customer service is inconsistent. I've flown LHR to SFO and back 3 times now with Virgin. This time round on VS019 outward on Sept 22 the flight itself was fine but our stewardess came across like she hated her job. Curt abrupt and a ""square peg in a round hole"" I thought. I don't remember being offered a selection menu before but it all became pointless when only the vegetarian option was left. When I politely declined she said loudly ""its pasta!"" To avoid any issue I took it and upon opening it I found that whilst it may have been pasta when placed in the oven two weeks ago the gloopy mess in front of me certainly didn't qualify for that description. The rest of the food was fine though. The return flight VS020 yesterday (Oct 9th) or 8th if you're counting departure time - was probably the best flight I've had on Virgin. The staff were all bright cheerful and made you feel that they really wanted you on board. The only stressful part was checking in at SFO where a problem with a passenger's documents held everyone up but the lady who dealt with us was so pleasant you could feel the tension easing. Another plus was arriving an hour earlier than scheduled. One thing I don't understand. Coming back we had the seats in front of the two we had going out so they were to all intents and purposes identical. So why when we arrived at SFO did I almost need a wheelchair my legs hurt but coming home I felt great? Very odd.","","","Economy","","8.0","3.0","3.0","2.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Tracey Steen","Australia","2013-10-07","The worst economy seats I have ever travelled on! My husband and I are not enormous people and we literally could have used a lubricant to 'squeeze' into our seats! We made sure we had the bulkhead seats for extra leg room as hubby is 6 foot 3 inches tall but unfortunately this meant the seats were minuscule. Most uncomfortable 31 hours ever spent on an airline. Staff were inattentive and we watched a single mum struggle to get her meal eaten with no help from the cabin staff at all. Other passengers had to assist her! The cleanliness of the cabin left a lot to be desired. On our return journey we upgraded to premium economy but were place right beside the toilets! The cabin staff allowed economy passengers as well as premium economy passengers to use them so there was a constant stream of noise all night long! All together a very disappointing trip with Virgin Atlantic! I would not recommend them to anyone! Will definitely go business class or not at all in future.","","","Premium Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","F Kohoutek","United States","2014-03-31","Very disappointed to be surprised by a $250 charge by Wizz Air for not printing our boarding passes. The company indicates in the fine print that you may be charged a small fee. The company didn't even have the courage to charge us! They have a third party in the airport collecting the money!","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R J Oaten","United Kingdom","2014-03-28","Flew LTN to Targu Mures (TGM) outbound on 21/3/2014 and return on 26/3/2014. Arrived in TGM ahead of time return 20 mins late at LTN. Both flights in clean aircraft with fairly attentive cabin crew. No complaints whatsoever have used them on this route three times and never a problem. You need to concentrate on the website when booking to make sure you only select what you want. The checked in baggage weight is quite generous. Seats are a bit tight but for only 3 hours I didn't find them a problem (you can always pay for extra legroom) Would recommend.","","","Economy","","9.0","4.0","4.0","3.0","1.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","H Melikian","United States","2013-10-10","My husband is a professional saxophonist and we travel all over the US and abroad for his performances. He always carries his horn on board with him. He counts that as his carrying item and it stows just fine in the overhead compartment. Today we took a Vueling flight from Paris to Barcelona and we're told he couldn't bring it on board as a carry on and that he would have to either check it or purchase a seat for it and keep it on the seat. We had no choice other than buy the horn a ticket at premium rate (255 Euros) which was about twice what the combined cost of both of our tickets. We were furious particularly when we boarded and saw it was a typical Airbus 320 with loads if overhead storage. We will never fly with them again and will certainly check in the future whether other airlines are instilling similar policies.","","","Economy","","","3.0","1.0","0.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Robin Palmes","Spain","2013-10-10","We had a very good flight with Vueling from Menorca via Barcelona to Vienna. But the return we arrived at Vienna airport nearly 2 hours before take off to be directed to some remote terminal to check in as the online check in was not functioning. We queued for 40 mins only to be told by a terse official our cabin bags were going in the hold despite me protesting I needed medicines in my bag. I asked why we could not take them in the cabin as normal and she said the plane was too full. So we had a tense flight wondering if we would see our personal bags again! Flown millions of miles and never had this happen before. Problem I guess is Vueling had the seats so close together there were more seats than overhead locker spaces but this is cheating the public!","","","Economy","","1.0","2.0","1.0","1.0","1.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Moir","United Kingdom","2013-10-07","I am a Frequent Flyer with Virgin Atlantic Airways and always fly with them when possible. Flights always tend to be on time as scheduled. Blankets and pillows are always provided on long haul flights. Entertainment packs are also provided for kids on long haul flights. Usually I travel Premium economy when possible and the experience is great. A glass of champagne before departure a warm towel is provided to clean your face before take off food is of a high standard. Gigantic seats with more than enough leg room also a foot rest. Plenty of entertainment is provided on long haul flights with various channels and games to play. the staff are also very friendly and helpful. Virgin Atlantic in my opinion is far superior to British Airways.","","","Premium Economy","","7.0","5.0","5.0","4.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","G Spearman","United Kingdom","2013-10-03","I was somewhat apprehensive about our flight to YVR on an Airbus 340-300. OK so we only fly for vacations and so perhaps our expectations are not as high as business travellers. First impressions were favourable with boarding commencing quite early and in a most orderly fashion. We had managed to book seats 44A &C. I was immediately impressed with the amount of leg room I had and I am 6 foot! So the entertainment system wasn't on-demand but there was sufficient content to keep one occupied for the almost 10 hour flight. Food was perfectly adequate and we were fed a mid flight snack as well as lunch and tea. Couldn't really complain. Crew - very personable helpful and cheerful. I had no complaints. Our return flight was in Premium Economy and I did manage to sleep for much of the overnight flight. All my previous comments apply and the overall experience was far better than had been anticipated reading the reviews on this site.","","","Economy","","7.0","4.0","5.0","4.0","3.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","E Dudszus","Ukraine","2014-03-25","Generally speaking I can say that the airplanes are quite good and clean traveling from Donetsk to Germany (Memmingen Dortmund) was cheap and easy. Why they cancelled the flights from and to Donetsk from Memmingen I don't have a clue. This is very bad but until now I could only recommend the airline.","","","Economy","","7.0","3.0","3.0","2.0","2.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Costello","Australia","2014-03-24","My wife and I flew from Budapest to Madrid on 23 Mar. We lined up for around an hour before even being able to enter the queue. We were then directed to one line where we waited for around 30 mins before being told that we would have to pay 30 euro each as we had not checked in online. The unapologetic server then directed us to line up in the other line. Just as we reached the front again the bomb squad found an abandoned bag so we were moved out of the queue (about an hour later). Once resolved we again lined up and finally checked in. Talk about making easy things hard. Throughout the staff were unhelpful and rude - probably comes with having to deal with irate passengers daily. After the Melee finally boarded the plane the flight was okay. No entertainment warm beers for 3 euro and no leg room you expect that with the budgets but the service is very poor. Never again.","","","Economy","","2.0","3.0","1.0","3.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Glen Walker","New Zealand","2013-10-02","I booked this Barcelona - Dubrovnik flight several months ago from New Zealand. I too had read many terrible reviews and I was really worried about this leg of a once In a lifetime trip for my wife and me. Well I needn't have worried because the day was flawless and their online service leading up to the day was also exemplary. Barcelona Airport and Vueling check-in was smooth the boarding flight and luggage were spot on. Could not fault the airline. I'm tall so I paid a little extra for legroom. Brilliant.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Jan Boers","Netherlands","2013-10-01","Flight from Amsterdam to Malaga on September 1 2013 and back from Malaga to Amsterdam on September 13 2013. We travelled with 5 persons including my granddaughter the way they treated my granddaughter was superb. We will fly again in November to Malaga and will no doubt we will book again with Vueling.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Y Weston","United Kingdom","2013-10-02","Flew MAN to LAS on 12th Sep on flight VS85. I thought the seats were surprisingly comfortable after reading all the bad reviews. We were at the back of the plane and they ran out of meal options only curry left which my husband doesn't like. On the way back before the meal was served I asked if they could reserve him a beef meal and sure enough one turned up for him before everybody else got served. But the portions were small. The entertainment system was quite good. Overall a good experience would fly with Virgin Atlantic again.","","","Economy","","8.0","4.0","4.0","3.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jonathan Bailey","United Kingdom","2013-10-01","Flew LGW-MCO-LGW April 2013 and overall a very good experience. Booked seat online 90 days before however at twilight check-in at LGW told seats couldn't honoured (party of 10) but check-in staff did manage to get us all together (although it was the last row of aircraft). Twilight check in is a real bonus as the following morning meant we just had to clear passport control/security. The outbound flight was good and although at the back of the aircraft except for a bit of a whiff from the toilets there was more that enough room and were able to get up and chat to others in party without disturbing anyone. The upgraded 747's at LGW are superb and the seatback entertainment is amazing it kept 4 kids quiet the whole way there :) The meals aren't great but it breaks up the flight. On the return 4 of the party upgraded to Premium Economy which they were really impressed with some nice touches as well such as co italics and toiletry set. The other 6 were in economy upstairs which if you can get this cabin in great. Same seats as downstairs but a quieter cosy cabin. All in all couldn't fault Virgin from LGW especially with the upgraded aircraft.","","","Economy","","8.0","4.0","4.0","3.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Wild","United Kingdom","2013-10-01","VS085 on 15 Sep 2013 out of Manchester UK. Traveled with most airlines to USA but this first time with Virgin from Manchester to Las Vegas was by far the best experience yet. Flight attendants were pleasant and attentive The food was surprisingly good and plenty of it. Seating was typical of all economy cabins. Will definitely use again.","","","Economy","","10.0","3.0","5.0","5.0","4.0","","","3.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","V Kaye","United Kingdom","2014-03-24","17 March 2014. Flight W62202 Luton to Budapest. I knew nothing about Wizz but was really pleasantly surprised! Crew really efficient and friendly. Seats comfortable and cabin looked very clean. Really could not fault the whole flight. I would certainly fly Wizz again and recommend it.","","","Economy","","10.0","5.0","5.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Obed Broersma","Netherlands","2014-03-18","Flight back from Budapest to Eindhoven. Bomb squad was busy so we had to wait for 45 minutes. Once the hall was cleared total chaos at check-in one lady was shouting around like she was managing cattle. My travel partner and I decide to grab some coffee as we were instructed in bad English to wait as other flights had priority this was 5.30 am! Once the queue dissolved we walked over to the check in and were told check in is closed and it was our problem as far as I'm concerned that was the last flight with Wizz.","","","Economy","","","3.0","1.0","2.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Jose Maestre","Spain","2013-09-24","I was very impressed with Vueling. The flight was Seville to Venice with stop over in Barcelona. All the flights left ahead of time and we arrived 20-25 minutes before Schedule. People were very nice. Seats were cramped but something to be expected in bargain flights. I definitely recommended Vueling.","","","Economy","","10.0","3.0","4.0","0.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M Barrett","United Kingdom","2013-09-16","Cardiff to Malaga out 4 Sep return 11th. Great value spot on time both ways. Aircraft modern and clean. Would chose any day over our budget airlines.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M Moormann","Australia","2013-09-11","My husband and I booked flights online 3 months ago to travel from Barcelona to Venice. We checked in at the airport 2 hours early and were told to proceed to the gate and wait for our flight. We then lined up and as our tickets were scanned to board the flight we were advised that we were on standby and needed to wait at the side for 5 minutes until everyone had boarded. We had no idea what was going on as we had booked and paid for a full fare flight a long time ago. We were then advised that the flight had been overbooked and we did not have a seat! We were told to go to transit and had to wait 3 hrs for then next flight. We could not believe it! How does an airline book more people on a flight then they are able to accommodate! We were on a holiday and only had very limited time in Venice which had now been reduced by a further 3 hours due to an airline error. We also missed a Gondola Cruise that we had pre-booked online. Once we had finally spoken with the lady at the transit station she then told us that we could get on the next flight however could not sit with each other as the flight was once again full! I'm guessing this means that 2 other people on the next flight would have missed out on their seats also which is not fair on them either! I will not be booking with this company again.","","","Economy","","","0.0","3.0","0.0","0.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Lambert","Canada","2013-10-01","YVR-LHR Sept 11/13 VS95. I decided to fly Virgin to experience what they advertise. Was extremely disappointed with this flight. Right from check in where an elderly Customer Service persons who presented with poor attitude when I checked into Economy not once but twice. The flight right from take off on ""Molly"" which was obviously an old aircraft not kept up to the standard Virgin advertises. The crew had no time for the Economy cabin the evening meal was rushed through with no refreshment (drink) offered before dinner. Absolutely no snacks offered after dinner (for a good six hours) till they served breakfast which was awful a small dry bagel and cream cheese and orange juice. None of the flight crew came around to offer any water and juice (like they normally do) Over all this was a very bad flight and experience on Virgin which I doubt will use again. The return journey on Sept 28 LHR-YVR was much better with a very pleasant and hard working flight crew that treated all cabins with respect and good service. The comparison between the 2 flights was like day and night.","","","Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Charles Ford","United States","2013-09-25","I am a well-experienced traveler 100% of the time on Delta. I always fly Business Elite both domestic and international. The Virgin Upper Class experience was inferior to Delta in the following ways: the aircraft itself (A340-600) the seats the service the meals (both delivery and the meal itself) the entertainment and the overall product. The exception was the staff all of whom were exemplary. I would be happy to discuss this with anyone who would like more information. Delta's Business Elite is superior to Virgin's Upper Class on all counts.","","","Business Class","","5.0","1.0","5.0","3.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Tyler","United Kingdom","2013-09-25","My partner and I were due to get married in Vancouver in September 2013 and we thought we would go the extra mile and fly Virgin. A month later I get an email from Virgin saying the flights had been cancelled and they could now not fly us out until the 3rd September. I phoned their customer services department and was told there was nothing they could do. After 30 minutes they eventually agreed to upgrade us to premium economy for the flights on 3rd which I accepted. On 3rd Sep we arrived at the airport and on check-in I mentioned the upgrade. Told only one of us could have the upgrade. There was no way my partner and I wanted to be separated for a 10 hour flight. He said there was nothing he could do there was only room for 1 of us so we were stuck in economy. The flight crew supervisor came over and explained she knew what had happened and was very apologetic. She said there was not room for both of us in premium economy but that her and the cabin crew would give us the premium service where we were sat to try and make the flight better. I have to say the staff were brilliant. They could not do enough. They brought my partner and I champagne before we even took off. They then continued to top our glasses up with champagne for the entire flight. We were given our first choice of meals and our meals first and when we landed the flight crew have us another bottle of champagne to take with us. Fantastic service and flight from that crew. I then telephoned customer services to complain and I was told they will now give us the upgrade on the way home which when we got to the airport they again said there was no room for us in premium economy and we weren't upgraded as agreed. We will not be flying virgin again.","","","Economy","","5.0","3.0","1.0","3.0","3.0","","","2.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Fabio Schoen","Italy","2015-07-25","A true nightmare. Check in at 8pm - flight delayed to 3:45am for technical reasons. No WOW Air representative anywhere. At 1:30am we had to take a taxi to an hotel 30km away. Nobody told us that the flight was scheduled for next morning at 11am discovered by chance on a written poster (someone should tell WOW that email has been invented) Back to the airport (40€ taxi). Total chaos, the flight was never announced on the displays. We got the boarding pass but the date was day before so great difficukties at security. Eventually arrived to the gate, it was changed at least 6 times with no human around. At 11:30am we got on board. Good news? No - we are still here at 12:30 with an inside temperature of 40 degrees. Not sure if and when we will go. Again with total absence from the company and the airport staff.","","Couple Leisure","Economy","Roma to Keflavik","1.0","2.0","1.0","","","1.0","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Tim Poole","United Kingdom","2014-03-11","W63702 and 3701 5th Feb to 12th Feb 2014. I travel every two months to Romania taking Wizzair flights from Luton to Targu Mures. The flights are cheap especially if you join their Wizzair Club the staff are for the most part friendly and helpful although the flight staff are not always too easy to understand when using English. The seats are fairly cramped but for 2.5 hours this is not a great problem the luggage allowances need to be clearly studied but an allowance of 32kilos for hold luggage is generous. Hand luggage can therefore be quite minimal. It is always best to eat and drink before the flight as in-flight refreshments seem to be one of the ways the airline makes up for their cheap flights. Arrival and departure times are normally very close to target. My only real complaint is the long wait always experienced at the Luton departure gate always having to stand while the plane is being prepared. Why not call us when they are ready to take us on board? Using the airline at least 6 times a year I am happy to continue doing so.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Imbert Thibault","Spain","2014-02-04","My friend and I flew from Madrid to Budapest return. Flight from Madrid to Budapest was delayed and incredibly noisy. Return was a nightmare: the luggage which was OK was now too big. We had to pay a 45 EUR extra-fee like more of the half of the passengers. It is clear that the size of accepted luggage was deliberately chose to make people pay the extra-fee. Moreover staff was scornful treating us with disdain. First trip with them probably the last one.","","","Economy","","2.0","1.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ray Clune","United Kingdom","2013-09-10","Gatwick to Barcelona. The staff were all warm and friendly - the baggage was handled correctly - the flight out was on time and arrived 10 minutes early. Return flight was delayed 30 minutes but they recovered lost time in- flight and we arrived 10 minutes before scheduled arrival! Both planes were perfectly clean and fit for purpose. I will be more than happy to fly with them again.","","","Economy","","10.0","4.0","5.0","3.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T O'Connor","France","2013-09-09","Flew Palma to Barcelona midday on Sep 3 on recent A320. Checked in online and was amazed and disappointed to find that I had to pay extra for a seat! No problems with timing flight or crew. Palma security was chaotic poorly signed and managed.","","","Economy","","5.0","3.0","3.0","0.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Harvey","Australia","2013-09-08","Do not travel this airline if you are over 5 foot. The leg room is non existent I have never experienced a more uncomfortable flight in my life and it was only 1 hour (Malaga to Barcelona). Staff were very nice though.","","","Economy","","1.0","1.0","4.0","0.0","0.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Stephen Middleton","United Kingdom","2013-09-24","Manchester to Las Vegas Stag party nightmare 9 hours of hell. Party drunk when boarded given more alcohol by attendants allowed to drink their Duty Free Vodka and the they were sold 20 bottles of mini champagne. Swearing inappropriate language used the attendants made it a no go zone and other passengers in the this area were left to attend to themselves. Apparently this has been a regular occurrence on Las Vegas flights. Never again with Virgin.","","","Economy","","1.0","2.0","1.0","1.0","2.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Sprow","United States","2013-09-19","August 15-22 2013 EWR-LHR-DXB and return. First time on Virgin and a disappointment except for the stylish attitude. Economy all the way but tried an upgrade to Premium Economy on one return leg which they offered at a low price. Very mediocre entertainment system with limited selections movies on loops instead of on demand and surprisingly not many music choices- all with lots of rebooting and starting over. Way below Emirates and even other carriers. Food was small portions and poor which supported my policy to eat as little on planes as possible. Breakfast was like US Air very minimal. Tight seating in general last leg was far in the rear of Airbus with seat so narrow I was in hip pain for a week after. Premium Economy was very good in terms of seats same and entertainment. Upper class just one row ahead did not look inviting I see the point of the many comments. Travel agent chose this carrier for best price but everyone else is better.","","","Economy","","4.0","1.0","2.0","1.0","3.0","","","2.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Brian Seitz","United States","2015-07-18","My partner's flight was five hours late. Two weeks later, although the flight status right before leaving for the airport was green light, and the weather at both ends was fine, my Gatwick-Keflavik WOW flight was 2.5 hours late. I was connecting to an Icelandair flight to Boston, and was very skeptical when the WOW flight attendants told several people not to worry, that Icelandair would hold the plane. Of course they did not hold the plane, and I had to re-book for the next day's Icelandair flight. Change fee was $400, fare difference $60, but I also had to spend the night in the airport hotel plus eat a dismal dinner there. Total damage was about $700. WOW refused to compensate me since, while it was their fault that I missed the Icelandair flight, it was a different airline. Icelandair understandably refused to compensate me. I will not fly WOW again. My theory is that discount airlines have low seniority regarding landing gates.","","Couple Leisure","Economy","London to Reykjavik","1.0","2.0","3.0","1.0","1.0","1.0","1.0","1.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Jan Bajgier","United States","2015-07-14","You get what you pay for with Wow Air. Booking is pretty easy online. I was surprised when asked to choose my seat and that charges were added to my bill based on where I sat. I chose to sit in the cheap seats $5-$10 on each leg. When I boarded I really didn't see a whole lot of difference between my seat and the more expensive ones up front though there may have been a couple of inches difference. The plane was clean and the staff friendly. I didn't mind that there was no entertainment. I brought a good book and read or napped the whole way. I had chosen aisle seats but still felt claustrophobic when the passenger in front of me moved his seat back. It's tight! I had read that food was extra and expensive (they even charge for water) so I picked up something at Logan airport on the flight over to Denmark. The problem on the return to Boston was that I had barely 40 minutes between flights once I got off the plane in Reykjavik. I couldn't spend much time making selections or using the lady's room (fortunately only a short line). And it was a 15-20 minute walk to my gate in Iceland. Speaking of Iceland, the only flight from Boston to Copenhagen is overnight and also stops in Iceland at 4am. This layover, unlike the return, is 3 hours long and the entire airport is closed and practically deserted. Even my gate wasn't open. If any airline is going to drop off people in the middle of the night the airport should have something open-or better, cots set up so we can sleep. It's a long time at an awful hour to be sitting and waiting. Being able to have breakfast would be nice. My only big complaint on this trip was that Wow Air doesn't have a desk set up in Copenhagen airport until 2 hours before the flight. You cannot get a boarding pass online but must go to the gate. The line queues up fast and it's long as the flight is full. And here's the problem-having been in the EU for 2 weeks I wanted to get a tax refund. The system is already complicated and designed to discourage this. But since you need a boarding pass to get the customs stamp I had to wait for Wow Air to open a desk. Once you get your boarding pass you also give them your checked luggage. Customs want to see what you have bought, not just receipts, so be sure to have it all in your carry on luggage. People who get boarding passes ahead don't have this issue as they are still in possession of their checked luggage. Once you have the customs stamp you then have to find the correct bank/agency for the refund. There are several. All this takes time and waiting in line and then you still have to clear security. So I barely made my flight out of Copenhagen. It's stressful and shouldn't be. I was at the airport 3 hours before the flight hoping to take care of all of this.","","Solo Leisure","Economy","Copenhagen to Boston via Rejkyavik","5.0","2.0","4.0","","","3.0","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Cristina Stanculescu","Romania","2014-01-30","Flight 3092 on 27 January 2014 from Dortmund to Bucharest. The flight was delayed but we were rushed to do the checking in and to pass through the security gate. When I asked to talk with a representative the answer was: we don't have time for that and after passing the security I had to wait one more hour until we got onboard. The checking box for the small cabin luggage - in the airport of Dortmund - doesn't have the standard size - instead of 25x32x42 it is 24x31x41. I was charged with an extra fee.","","","Economy","","","2.0","3.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Bajomi-Lazar David","Hungary","2014-01-21","I have flown 45 segments with Wizzair since its beginning from BUD to CRL FCO FRL GSE GYD LTN MAD MMX NYO SKG TKU TLV. I am very satisfied: the aircraft's are new clean and in a good condition the flights are almost always on time and the cabin crew is usually friendly. I always buy the extra legroom seat at the emergency exit row for a small fee (around 10 to 15 euros per flight) which also includes priority boarding - very good value as this seat is actually more comfortable than business class seats on most intra-European flights. Food is not included but you can buy snacks on board for a reasonable price. The only thing I would like as an extra service would be the option to pre-order hot meals.","","","Economy","","8.0","4.0","4.0","3.0","2.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Simon Castleman","United Kingdom","2013-12-11","London Luton to Warsaw Chopin and Return. December 2013. Arrived 15 minutes late outbound back on time. Staff were helpful and friendly. This is a classic Low cost carrier operation and you get what you pay for - the only problem with this kind of tarmac dash boarding is if you want to make sure you sit next to each other then you need to buy priority boarding. I had read other reports prior to the flight and wasn't looking forward to it but the experience was much better than I thought it would be. I think the problems on these airlines are caused by people who don't abide by the rules and expect a full service airline product on a low cost carrier. They do have two baggage sizes for cabin baggage and they do enforce it - measure your bag before you go to the airport and accept if its not ""small"" you will end up paying for it. I would recommend and I would use again.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","David Slattery","Spain","2013-09-05","I flew in early August from Barcelona to London. I checked in online. Things at the airport seemed very disorganized. I queued up for 15 minutes in the baggage drop queue only to be told I had to check in via the London queue. When I said I had already checked in and showed the clerk the boarding pass she just shrugged her shoulders and told me to go into the other queue where I checked in again and was given new boarding passes. I spoke to other customers who had the same issue. There were no other Vueling staff available to ask. Not very impressed.","","","Economy","","6.0","4.0","4.0","3.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","H Alexandra","Denmark","2013-08-24","Bucharest - Barcelona - Aalborg. Both my flights were absolutely event-free and quite pleasant! We took off on time (a minor 10 min delay from Barcelona as they had to unload luggage for a couple of passengers that missed the flight). Both take-offs and landings were smooth. Food on board was fair-priced I ordered a menu with a sandwich 0.5l drink (coke) and a snack (Pringles) and it all cost 8.50 euro. For a low-cost airline I think the service and flight was very good. The only reason I'm not rating it as great is because they did nothing outstanding. The only inconvenience was the checked-in luggage policy: regardless of how many bags you bring the weight limit is for the sum of all your bags and it's only 23 kg. Unfortunately I found out about this after paying 34 euro for a second bag (for 2 flight segments) and did not get a refund after deciding to bring just one bag. So pay attention to this aspect! If your checked luggage exceeds the 23 kg allowed you'll pay 12 euro / kilo.","","","Economy","","9.0","3.0","4.0","5.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Flynn","United Kingdom","2013-09-18","LGW-LAS return last week the quality of the staff and the food in the economy cabin left a lot to be desired the staff looked tired and on occasions seemed sullen the food was some of the worse I have had on an international flight I felt as if the staff gave the impression that the passengers were a bit of a bind only to be tolerated certainly not service with a smile. real or otherwise. I would suggest that the owner of this airline travels in economy to experience the conditions for himself.","","","Economy","","2.0","1.0","1.0","1.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Paul Harvey","United Kingdom","2013-09-17","LHR to LAX return: We flew economy and having flown with them to India earlier this year we decided not to expect much. The flight outwards (June) was a little delayed because the Captain was stuck on the M25 in a traffic jam but we arrived in LAX only a few minutes late. The flight back (September) left on time and arrived early. Both planes were reasonably new and the entertainment systems worked once they had been rebooted. Check-in staff were helpful and took our ""just over the weight limit bags"" without comment. Food on both legs was very poor and having suffered their dreadful versions of vegetarian food when we went to India I had taken the precaution of buying my own main course at M&S (LHR) or at a deli (LAX) - this proved to be a wise choice and I was the envy of my row. On the return flight pre-meal drinks arrived after we had eaten which seemed a bit strange. Breakfast offerings in economy were a complete joke and not worth accepting. The cabin crew worked reasonably hard but I did get a little tired of cabin announcements. They did give everyone the impression that the trip was a holiday for them and they were going to have a good time when they got to LAX (or LHR) and were very self congratulatory over the PA system on ""how hard they had worked to please us"". Maybe they think that if they say it often enough we will believe them. We had a choice of airlines when booking our flights and chose the cheapest but on reflection we will fly with BA next time because despite the complaints they get we think they are better than Virgin. Our first choice would be Air New Zealand but they are much more expensive.","","","Economy","","3.0","1.0","2.0","1.0","3.0","","","2.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Fiona Howard","United Kingdom","2015-06-18","Very attentive, courteous and smart staff. Flights were excellent, no delays and very comfortable. Couldn't fault and all at an unbelievable price. Would fly with Wowair again and recommend.","","Couple Leisure","Economy","Gatwick to Baltimore via Rejavick","10.0","5.0","5.0","","","5.0","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Rio Prariyadi","Germany","2015-06-13","The flight was delayed around 3 hours 40 minutes. There were no any compensation (e.g refreshing, meals or finance) for this delay. The service was OK and like other low costs airlines we had to buy everything like water and bagage. The seat was OK and could not recline as we were sat in the back row - 35E and 35 F.","A320","Couple Leisure","Economy","Reykjavik to Berlin Schoenefeld","6.0","3.0","2.0","2.0","","4.0","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","F Eriksson","Finland","2013-12-09","My family and I travelled Turku-Gdansk on Dec 4th and Gdansk-Turku on Dec 6th. I have only positive feedback to give to Wizzair. Cheap flights (GDN-TKU only 9.99€/passenger). FA friendly and very aware of security issues. Of course you get what you pay for. On GDN-TKU we actually paid more for one piece of luggage (15) than the cost of one passenger ticket. Flight to GDN on time. GDN-TKU took place on the day winter storm Xavier hit Poland so we really didn't know what to expect. However the flight took off about 30min delayed and landed in TKU almost on time. We believe that our WizzAir flight must have been one of the few flight that managed to take off almost on time in Gdansk that day. No worries about security during take off either. Over all our WizzAir experience was better than we expected before our travel.","","","Economy","","10.0","3.0","4.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","G Cattermole","United Kingdom","2013-11-29","Luton-Warsaw return. Outward was OK. I'd read the cabin baggage conditions and taken the - minute - briefcase that fitted the size regulations. The FA's were competent. But the seats are the most uncomfortable I have experienced in 45 years of air travel. No legroom (at 1.88m I'm not that tall) but also slippery leather surfaces no back support and absolutely excruciating seat cushion. I had to keep getting up and walking up and down the aisle to relive the pain. Return was less OK. Boarding ground staff were clearly incompetent. Kept starting one thing then stopping and doing something else. Spent 15 minutes arguing with a young mother and her baby. No information on why delayed or for how long. finally loaded onto a bus and left on it for 50 minutes before finally getting to the plane. Plane was 40 minutes late; no explanation no apology. Yes it was cheap. Yes it was nasty. But on the good side we got there safely.","","","Economy","","3.0","1.0","3.0","3.0","1.0","","","4.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Julia Clayton","Australia","2013-08-20","Flight from Florence to London chaotic prior we were told plane may not go then that we would all travel then finally all but 12 were able travel. Vueling did not reveal that NO luggage would be flying. No information given until we asked general staff at Heathrow. Flight itself was fine service good.","","","Economy","","2.0","4.0","4.0","3.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ashley Claassen","Finland","2013-08-15","BCN-NZE-BCN. Our flight to Nice was cancelled at boarding time due to technical problems. Spent over an hour in the customer service queue (where the agents were argumentative and rude) to find out our options were: take a flight the next morning at 0800 which was full within minutes take a flight the next day at 1600 or take an 8-hour overnight bus to Nice. We took the horrid bus/coach (the only way we didn't have to pay more) and arrived at 0600 exhausted. The return flight was fine but one mediocre experience isn't enough to make me forget a terrible one.","","","Economy","","1.0","4.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Franke","United Kingdom","2013-09-16","VS20 flight from London Heathrow to San Francisco and back. We never got a chance to choose our seats (not during booking or before check in or at check in). Seats and leg room is tight. Found it even tighter (claustrophobic even upstairs). Food (especially breakfast) is a joke. Staff are not trying to help at all. Poor service. All the money must go into these fancy commercials. Worst part: Virgin lost one of our suitcases and it took them 9 days to send it. Worst customer service. Will not fly again.","","","Economy","","4.0","2.0","2.0","2.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Lang","United Kingdom","2013-09-16","We travel LGW to BGI every year and we always find the experience in Premium Economy really good. Never had a bad flight. This year was just the same - check-in easy security easy boarding really easy and the same the other end. The pre-flight drink was much larger than a 'thimble-full'!!!! The crew were helpful and polite they ran out of newspapers but went out of their way to get us one. Perhaps couples should share one not have one each? The food was OK but then I have never been a fan of airline food but my partner enjoyed it. The afternoon tea is great and just what you want before getting ready to land. All in all another wonderful Virgin experience I don't know what some people want!","","","Premium Economy","","10.0","5.0","5.0","4.0","4.0","","","4.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","M MacIntosh","United States","2015-05-05","Traveled from Copenhagen to Boston. WOW Airlines offer a good route for a very reasonable rate. I appreciate what the airline is trying to accomplish by offering discount rates across the Atlantic. But let's get real. For flights over 4-5 hours comfort entertainment and basic human needs are required. The aircraft from Copenhagen to Reykjavik was pretty shabby but got us safely to our destination. The aircraft from Reykjavik to Boston was very new however the seating was uncomfortable (for a flight of that length) there was no entertainment and of course the food and refreshments were not free. Not even water. On both legs the inflight staff did not seem very happy just not very pleasant at all. Lastly the customer service is troubling. There is very little opportunity to contact any service representative unless you are in the same time zone as Reykjavik. This makes it very difficult to make changes (after the 3 hour window closes) or cancellations to your purchases. The airline has potential and I expect they will work out the kinks. Unfortunately until then customers will bare the brunt of their mistakes. Overall I guess you really do get what you pay for.","","","Economy","","5.0","3.0","2.0","2.0","1.0","","","4.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","R Tómas","Iceland","2015-04-27","13 March KEF-CDG flight WW404. 5 April CDG-KEF flight WW405. Great prices if you can get a special advance purchase offer. Cabin crew efficient and friendly. No frills airline - you get what you pay for. This is fine for flights of 3 hours or less. Also note most of their gates at airports are not actual gates but landing on the runway with transfer by bus. This can take extra hassle and time to board and exit the plane. If you need any deal of extra customer service expect nothing beyond standard email replies and frowns. Front desk agents not particularly happy to be there. As with all the low cost carriers this company tries to squeeze revenue from extra carry on and normal baggage fees. Sometimes it is just worth paying the extra 50 EUR to have a pleasant purchase to plane exit experience.","","","Economy","","6.0","3.0","4.0","2.0","1.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","I Guc","Netherlands","2013-11-29","My most recent trip with Wizz was yesterday and there were no delays and no problems and got to travel for a very low fare from Bucharest to Eindhoven. This is definitively the best airline in terms of value for money. It is truly a low cost airline with rates as low as 19 euros from Bucharest to Eindhoven. I'm a student and therefore low budget. I've been flying with them for over 3 years now and never had problems. Since Wizz started operating it definitively helped me afford more trips. Being a discount club member I always get discount and can take my friends on discounted fares as well.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Melissa Harrison","United Kingdom","2013-11-21","You may think it is a cheap flight - but they rob you blind in unseen extras. We arrived at Luton - with 2 carry on bags - 3 hour delay - which was caused by Wizz Aircraft being called to do an extra flight? So we decided to check our luggage in - so we didn't have it for hours in the departure lounge - £56 per bag. The flight makes a coach on the M25 feel luxurious! Buy this buy that. Return flight - 20 mins late. Check in via a pre desk with card machines at the ready. Did you check in on line? Yes - but it would only let 1 person check in online. Sorry - you will have to pay 30 euros per person for not checking in online. Your carry on bag is counted as large - you will have to pay 45 euros for carry on! Flight called to gate - walked miles - and then waited standing in a cold hanger to board for 40 mins!","","","Economy","","","3.0","3.0","0.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Arcosi","Romania","2013-08-14","A word of advice - if you want to go on holiday never go by Vueling! I tried to get to Barcelona today but I am still at home. After waiting from 2am to 8am in various queues at the airport we were told the flight was cancelled. This is not a reliable company and it's not cheap either! You pay but they don't provide any service.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Cook","United States","2013-08-12","Flight VY 6206 August 10 from Florence to London: The flight was good but the airline didn't put any luggage onboard and we stood around for over an hour only to find out through another passenger what had happened.","","","Economy","","5.0","4.0","3.0","3.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","B Wilson","United States","2013-09-16","Came from London to New York last night Sep 15 2003. My husband and I always travel very light - only hand luggage. We couldn't print our boarding passes ahead of time because we were not at home so they sent as through check in. The only woman at the counter wanted to weigh hand luggage and as they were 1 kg over 10 kg limit she wanted us to pay or throw away some of our belongings. We came with this luggage without problems. We will never travel Virgin Airlines again.","","","Premium Economy","","1.0","1.0","1.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Caroline Richardson","United Kingdom","2013-09-15","We came to Vegas last Sunday and are dreading the flight home. Staff were rude to passengers very cramped and I got the only man rude enough not to put his chair upright when we ate! Other people on the flight mentioned it to and also said they would not fly Virgin again either. Don't know if we could upgrade for return journey but would love too. The food was awful.","","","Economy","","2.0","1.0","2.0","2.0","3.0","","","2.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Carton Peter","Ireland","2015-03-19","Flight from Keflavik to LGW on 16th March 2015 was delayed by over 2.5 hours should have left at 15.35 did not leave until around 18.20pm. Even though the flight was so late leaving I missed my connecting flight to Dublin with Ryanair by minutes (which was the last flight that night) so my wife and I had to book in to hotel overnight incurring extra expenses on accommodation and car parking fees etc. I believe we would have made that flight if we were not held up at boarding desk for about 10-15 minutes and also the rear door of the plane was not operational which caused further delays the overall experience was stressful and would have to think long and hard about traveling with WOW AIR the next time even though I understand they are starting direct flights to Dublin next June.","","","Economy","","4.0","3.0","3.0","3.0","2.0","","","3.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","A Chinnery","United Kingdom","2015-02-24","WOW Air is a ok low cost airline and with some improvements (online check in boarding) would be a good efficient airline like easy jet but with a better cabin. The flights where dirt cheap at £300 for 3 people with 1 bag and reserved seats. Flight WW206 16/2/15. LGW-KEF. Aircraft:TF-WOW. Check in opened at 16.10 for the 19.40 flight. It was quick and there where 3 check in staff. The flight was nearly full today which shows they are doing well. We have reserved seats which we did get and they did acknowledge that when we booked we had the 12kg hand luggage allowance. Boarding opened at 18.40 for the 19.40 flight and we went immediately to the gate. Boarding was chaotic as they where boarding in rows and people didn't listen causing delays. It was painful and needs to be improved lot be like the procedure at KEF. We pushed back at 20.00 (late) and we were off at 20.15. The flight was good with comfy seats with recline. The buy on board was cheap in comparison with Ryanair and the crew where professional but chatty (a good balance). We landed at 23.10 in a blizzard. KEF was unprepared and we had to wait for 2 0mins to attach the jetway. Baggage was also slow but this wasn't wow's fault. Good flight but poor ground services all in all. Flight WW201 20/2/15. LGW-KEF. Aircraft TF-WOW. Check in opened at 04.45 for all the morning flights (06.50-07.00-07.15). (Ours was at 07.00). Check in was quick and there were 5 staff for 3 flights which was OK. Our flight was also again nearly full. KEF airport is a good airport in terms of departures. We went to the gate at 06.00 and the gate area opened at 06.20. Boarding began at 06.30 and they just let everyone one which was easier. This time the plane was bang on time for pushback at 07.00 and was up at 07.07. The flight was yet again good with a cheap buy on board and yet again a drinks round and a tea or coffee round which is good in comparison with easy jet. The plane landed at 09.40 (15mins early) and we were off at 09.50 baggage handling however needs to be faster. No entertainment was available. WOW air needs to add online check in and enhance the boarding experience at LGW before I can say it's a decent 3 star airline.","","","Economy","","6.0","4.0","4.0","3.0","1.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","V Riches","United Kingdom","2013-11-18","I found it impossible to check in online with Wizz Air when returning from Bulgaria. I tried on two consecutive days but with no success. I arrived at the airport without web check in and had to pay 20 euros. On my return home there was also difficulty. I have travelled with Wizz Air many times in the past and find them excellent value for money - but am wondering if web check in has purposefully been made difficult recently so as to get people to phone the very expensive help line.","","","Economy","","7.0","0.0","3.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Richard Harris","Hungary","2013-11-18","Flight from Larnaca to Budapest was diverted to Vienna because of fog. Unfortunately from 11pm to after 3am no information at all. Vienna airport were not even expecting the plane to land here. Wizz customer service rep was useless kept saying be patient. Finally at 3.40 we learnt that buses will arrive at 5.30 am. Result we sit in Vienna airport all night with no food drink or information.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T Hodge","Australia","2013-11-14","Luton-Ljubljana and return. Booked flights 3 days before departure at very cheap rates. I read the negative reviews and was a bit nervous but everything turned out fine. You get what you pay for. Yes there is no leg room (I'm 195cm tall) the seats aren't the greatest. We found it strange that the only way to take bags for free was if you took a small backpack so that's what we did. If you follow their rules you'll have a no hassle experience. Outbound flight was on time and return flight landed 10 minutes ahead of schedule. FA's worked hard and responded quickly when other passengers were seeking assistance. Happy to fly again at a low price and if the flight is 2 hours or less.","","","Economy","","5.0","3.0","4.0","3.0","0.0","","","4.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Gunawanto Johannes Tamawidjaja","Indonesia","2014-06-04","Jakarta to Changsha via Xiamen on May 27 2014 on MF 868 and MF 8504. Crew service was very inconsistent especially on Jakarta to Xiamen leg The male crew seemed rude and unhappy however the return flights to Jakarta on June 3 2014 were fine on both legs (Changsha to Jakarta via Fuzhou) on MF 8470 and MF 869. The purser on MF 869 was very helpful. I do not understand why their service is pretty inconsistent. No PTV and feel pretty bored especially for 4-5 hours flights. Meal presentation looked awful but the food was edible. They should improve by staff smiling more better entertainment and better food presentation.","","","Economy","","5.0","3.0","3.0","2.0","2.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Debra Cee","Australia","2013-08-12","Cancelled a flight from Rome to Barcelona no reason had to collect luggage line up with a plane load of people to get on another flight 2 hrs of waiting they place us on another flight via Majorca change planes onto Barcelona and they forgot to put our luggage on the connecting flight. 2 days later it arrives and we arrive 7 hrs late.","","","Economy","","","2.0","3.0","3.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Kousaki Aikaterini","France","2013-08-12","ATH-BCN-TLS. Took the late 1.30am flight from Athens the Vueling lady at the counter was extremely helpful. The flight crew from Athens to Barcelona were polite and lovely! Spent 8 hours waiting for my transit flight in Barcelona yet even when there was a change in gates they made the announcement early enough for us to have plenty of time to find the new one. Both of my flights had zero delay seats were pretty comfortable. Yes there is not enough room to stretch but bearing in mind it's a low cost airline I think you get great value for money. Would definitely fly again with them.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Julie Tunks","United Kingdom","2013-09-15","Flew Virgin Upper Class from London Heathrow to Vancouver and return. The lounge at Heathrow was excellent although several people were complaining about tables not being cleared and staff chatting at the end of the bar instead of giving good service. The food on the outward flight was awful. Our first choice was fillet steak but after waiting about 30 mins we were told there wasn't enough beef and we would have to choose again. The choice therefore was Thai green veg curry or chicken. Both were awful. We were then told that the wine we chose wasn't available and we'd have to choose again. Not good enough when you paid thousands of pounds for upper class service. We complained to the head cabin crew who encouraged us to fill in a complaints form which we duly did. On the return journey things went from bad to worse. The lounge at Vancouver airport was a room about 12m square with no windows and in the middle of the departure gates area. The food and drink available was almost inedible! Coffee from a flask no milk for tea one choice in wine fizzy drinks from cans uncomfortable seating area. The flight was good and the food marginally better than the outward flight. On both flights the aircraft was old with out of date entertainment. All in all apart from being able to lie down and get some sleep for me there would be no advantage in flying Virgin Upper Class again.","","","Business Class","","4.0","3.0","4.0","1.0","2.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","R Bateman","United Kingdom","2013-09-12","Heathrow to JFK VS045 4 Sep 2013. VS004 inbound 8 September 2013. Very poor inflight service. Cabin crew did not answer any call lights at all they were completely ignored. Food was average to poor. Two drinks supplied throughout the whole seven and a half hour flight. Leg room is quite tight I couldn't get any proper rest throughout the flight.","","","Economy","","4.0","3.0","1.0","1.0","4.0","","","3.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","A Chinnery","United Kingdom","2015-02-24","WW206 LGW-KEF. From our first flight; I gather that Wow air is a semi decent low cost airline that requires improvement. Check in opened 3hours and 30 mins before and a new hand luggage allowance has been out in place meaning passengers where getting nervous if the there bags would be fine. Wow air fail to provide online check in making it less of an attractive option. On today's flight wow air where 20mins late arriving and boarding was chaotic. They boarded in rows but nobody listened. We took off 35 mins late and the inflight experience was the same as easyjet. We saw the northern lights which was a plus but doesn't affect the airline's performance. The flight landed 20mins late in a blizzard but the pilot did a good job and landed smoothly. The crew where chatty but professional. Once arriving in KEF the jetway failed to attach on several attempts and we waited for 30mins before we could get off. Even worse we had to wait for another 30mins for our luggage meaning we left KEF at 00.25 instead of 23.30 not good. WOW AIR need improvement to its ground services before I can recommend it. However our return expirence may be better if not in a blizzard. The inflight was average for low cost travel.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","3.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Philip Thompson","United Kingdom","2015-02-18","Flew from Reykjavik to Gatwick on A320 11/2/2015. First class service friendly polite crew very attentive to passengers and all crew were happy. Flew with Icelandair to Reykjavik much prefer Wow Air.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Mills","United Kingdom","2013-11-14","Doncaster to Vilnius. OK it was very cheap but turned out to be very uncomfortable before we had boarded the aircraft (which did leave on time thank goodness). I have two main issues: We had booked priority boarding because we were a party of 5 with a baby of 1 year and wanted to sit together. We found that in practice this meant we could stand at the head of the boarding queue with a restless baby for about one hour. Departure gate staff made no attempt to deal with this by for example getting passengers to sit down until boarding was imminent or announcing that priority boarders could jump the queue when the gate was opened. I subsequently complained to Wizzair about this and they confirmed that priority boarding meant nothing unless present at the front of the queue at the time of boarding. It is true the flight was uneventful and extremely cheap so I have not rubbished them completely.","","","Economy","","4.0","4.0","3.0","3.0","0.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R Jarvis","United Kingdom","2013-11-13","I flew with Wizzair on 5 Nov from Craiova to London Luton the girl at check in on the ground at Craiova wanted £20.00 to let me with 800grams over the 32KG allowed. She asked me to take items so that the weight was correct which I did. My company paid for my flight and I had ""priority pass"" which meant boarding earlier than everybody else she refused to allow me on board until most people were boarded. I complained to Wizzair customer servvice that same evening and the response received was appalling.","","","Economy","","1.0","1.0","1.0","1.0","1.0","","","1.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Kenneth Jiang","China","2014-02-20","Dalian to Kuala Lumpur via Xiamen. I might have rated it more positively if this first time of mine to travel with them was a domestic flight. It felt like a domestic flight to me in all dimensions. You are not allowed to check in online or select seat before trip no matter how much you pay for the ticket. What's worse the first segment (domestic) of the flight opens its check-in 1.5 hrs before it opens for int'l passengers (they can check in even earlier online) so the 5 of us we were almost given seats far apart. When passing immigration at Dalian you felt it was quite informal. And then you pass a formal immigration at Xiamen again. Equipment was B738 what you may not expect to sit in for seven plus hours. Seat pitch was no different than any domestic. No PTV poor TV programme. Dinner was OK coming with bread pickled snack and fruit. Cabin crew not as good as they boasted themselves to be and did nothing to stop a Dalian tour group from talking the whole route and running up and down the cabin to annoy other passengers. This particular flight I took MF831 was not punctual as usual. I wouldn't recommend anyone to try Xiamen int'l flight.","","","Economy","","5.0","3.0","3.0","4.0","1.0","","","3.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Rick Yah","Singapore","2014-02-03","SIN-XMN return. Basically a domestic airlines. Food quality very basic poor inflight entertainment. Worst of all no smiles on the faces of the cabin crew. Not up to standard for international flight.","","","Economy","","5.0","3.0","2.0","3.0","2.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Harvey","Australia","2013-08-04","SPU-BCN-IBZ. They cancelled the BCN-IBZ leg for no reason at the time of boarding with no explanation whatsoever. Could not find any representative to point me in the right direction or tell me what was going on. Luckily I thought to collect my bag from the carousel as they had originally told me it was checked all the way through to my final destination. No representative anywhere to advise on what to do found some Vueling airline staff they were rude and unhelpful did not want to talk to me. Finally got some help from another airline who advised I needed to line up at the ticket desk was there over an hour and instead of getting put on the next flight as was expected they bumped me on about 5 flights later meaning I wasted an entire day stuck in BCN airport. Funnily enough though they tried telling me all the flights were full I looked online and saw they were still selling full price tickets for the earlier flights. Just avoid the service is non existent and it's not worth it for the frequency of cancellations and losing precious holiday time being stuck waiting in airports!","","","Economy","","","3.0","1.0","2.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Fernando","Argentina","2013-08-01","LCG-LHR-CDG-LCG. Low cost airline but the crew is cool and don't try to sell things all the time. On time service and never will find a full fly with they so you can fly comfortable. Good quality of the meal just under payment. No pillows or blankets. The plane was a little old.","","","Economy","","7.0","2.0","3.0","3.0","1.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Natalie Bye","United Kingdom","2013-09-10","Flight out we all sat in the upstairs economy which is much better than downstairs. You feel less squashed in and you have extra room next to the window seat. Flight was to Las Vegas and they ran out of beer. I only wanted one towards the end of the flight but guess you had to get there quicker. Food was very average. Probably the poorest I've had on a long haul flight. Small portions and no little extra bits. Flight back we sat downstairs and was awful. My seat was broken and slipped of the edge every time I moved. We had no window. Again food was poor. No hot breakfast just a really hard cereal bar and a flat blueberry bun. Only alcohol available on this flight was spirits and red wine as they ran out of everything on the was to Las Vegas.","","","Economy","","6.0","2.0","4.0","1.0","5.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Flanders","United Kingdom","2013-09-10","JNB-LHR. Literally the worst long haul airline I have ever flown with! The Inflight Entertainment was broken the whole 11 hours but its really bad anyway. The food was fine but the crew were rude and acted like they hated their jobs. The only nice thing was the aircraft A340-600 nice planes but if only the seats were comfortable. If you are flying to or from London I would choose British Airways by miles over Virgin it was a complete disappointment! I have flown with many airlines from Cathay Pacific to Qantas Emirates etc and this has been the most unpleasant.","","","Economy","","3.0","2.0","1.0","3.0","1.0","","","4.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","G Gunnarsson","Iceland","2015-01-21","On WOW web page they promises to do things with their WOW factor (""we're fun free and love smiling""). However when you get to the gate you see nothing of this WOW factor unless it also includes rude and threatening. When we flew they were systematically threatening passengers that they must pay an extra $80 because they had a side purse or a laptop unless they could make them disappear into other hand luggage. I have never seen as many annoyed and dissatisfied passengers enter a plane. What a pleasant way to start the trip! On our flight we were very close to the front and this meant we entered the plane last. Since check-in luggage is very expensive everyone is taking hand luggage. This meant that when we finally got on the plane there was no space to put our luggage so the staff took it and put it somewhere in the back. Then when the plane landed we had to wait for every single passenger to exit the plane before even attempting to find our bags.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","G Hanna","Ireland","2015-01-05","Staff looked classy! Flew KEF-LGW and they were excellent really took good care of passengers. Good space seats pilot information about every part of the journey movie! Prices was 3 times cheaper then Ryanair. One minus is poor menu all I could have was a ham and cheese sandwich.","","","Economy","","8.0","4.0","4.0","2.0","5.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Ilardo","United Kingdom","2013-11-10","Donetsk- Luton. This flight will make me think twice next time I may book with this airline. Once the boarding was completed we started to see the captain and two engineers coming back and forward from the flight deck. One hour later passengers were disembarked due to a technical problem. One hour later the flight was cancelled and an airport assistant said us that Wizz had no local assistance in the airport. However she would have tried to provide assistance booking in a local room. I phoned to Wizz Air customer service the phone call is chargable and four minutes cost me £4.82. The Wizz assistant said that I had two options ask a ticket refund or wait until Wednesday (three days from the flight cancellation) for the next available flight. She said that there was no guarantee of a full hotel refund. I decided to take a train overnight and go to Kiev where more flights were available. In spite the situation Wizz Air in Kiev refused to bring me in the next flight Kiev-London available in 5 hours and asked me the full cost of Euro 200.00 which I refused to pay. The airline then replied to my refund request stating that they fall within the EU regulations for some passenger rights and under the Ukraine regulations for other things like ticket refunds. So I need to ask the refund to Wizz Ukraine which I got two weeks later. The lesson learnt is that there are hidden costs which can surface when things get wrong. The entire return travel costs me Euro 285 more than planned.","","","Economy","","1.0","4.0","1.0","2.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","O Borik","United Kingdom","2013-11-06","I have travelled with Wizz Air a few times. I can remember only one flight which left and arrived on time. My last flight with them was a nightmare. Outbound flight one hour delayed. Return flight cancelled. Alternative offered was to re-book with them for a flight which left 3 days later. As I had to get back to work the next day I re- routed with a different airline. Wizz air refused to refund ticket. I will never use this airline again. They are not reliable and the last thing I need returning from a trip is to be stranded abroad for 3 days.","","","Economy","","","2.0","1.0","0.0","0.0","","","1.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Steven Cao","China","2013-12-21","Beijing-Xiamen on Dec 18 first time with Xiamen Airlines. Old B737-700 but clean and well-maintained. On-time departure and arrival. During the 3hrs flight delicious hot lunch and several rounds of beverages served they even served peanuts after lunch and mints before landing! Friendly and efficient cabin crew well-done Xiamen Airlines!","","","Economy","","9.0","3.0","5.0","5.0","3.0","","","5.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Allen Brown","United States","2013-12-02","Flew PEK-FOC and back. Took the early morning flight which are always on time. Served a biscuit and some snacks for breakfast. Only problem was that the entertainment was in English only. Tickets were cheap and cabin crew were ok. I would choose this airline over China Southern or Eastern.","","","Economy","","8.0","4.0","4.0","4.0","3.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Maureen Boyce","Australia","2013-07-23","Barcelona to Santiago de Compostela was cancelled 45 min before it was due to fly on 30 June 2013. At no time was there any sign of assistance from Vueling staff. Stood in line for over 60 mins after seeing our flight had been cancelled on the board only to be told to go to another desk where we again queued for 90 min only to again be told we were at the wrong desk. We protested loudly and only then were we given the paperwork to take to a hotel in Barcelona. We were woken at 3.30am to get on the 6am flight however on arrival to Santiago de Compostela our luggage was missing.","","","Economy","","","4.0","1.0","3.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P James","United Kingdom","2013-07-21","Our flight from Bilbao to Barcelona was delayed and then cancelled. We were standing around for hours not knowing what to do and hearing different stories eg no more flights to Barcelona that day etc. No one working for Vueling came up to us to tell us what to do so we had to split up and queue up for the Vueling information desk and also Vueling check in queue in case we could get another ticket. They are the cons but pros are that they were very accommodating for us all who were stranded and we stayed at a 4 star hotel in Bilbao that night followed by a new flight the next morning!","","","Economy","","5.0","4.0","4.0","3.0","3.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Jepson","United Kingdom","2013-09-08","LHR to JFK - Slick service - crew friendly and professional. Good choice of entertainment. Clean newer plane. Food and drinks OK: drinks lunch soft drinks ice cream and afternoon tea. In contrast on return - older plane and crew seemed 'stretched'. Difficult to hear any announcements due to the accent of the senior crew member glad there wasn't an emergency! A night flight but felt everything was rushed and certainly not in the same league as the outward flight.","","","Economy","","6.0","3.0","3.0","3.0","4.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Lee","United States","2013-09-08","Virgin Atlantic Upper Class Is Not Worth The Money - I recently took my wife to London (from NYC) for her birthday and decided to splurge on Upper Class. Luckily we only purchased Upper Class going and Premium Economy coming back. We found Premium Economy to be quite comfortable and worth the extra expense but not so for the upper class. The upper class seats convert to beds which use the back of the seat as their basis - very hard and uncomfortable! You cannot make the conversion yourself so it is very bothersome to convert back when you find you cannot sleep. If you are paying for this yourself it is not worth the money. The premium economy seats were very comfortable and a decent value for the money.","","","Premium Economy","","4.0","3.0","5.0","3.0","4.0","","","3.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","R Mackay","United Kingdom","2014-04-28","Flew KEF-LGW onboard a Bulgarian Air via A320. Their branding is excellent with funny quirky posters and comments throughout KEF airport and onboard however I found there to be very little substance behind this and I certainly wasn't 'wowed'. The crew although professional didn't seem interested in their job and the onboard cafe offering was poor and very limited. I was surprised that a film was shown during the flight however there were no headphones available and I doubt many people carry a pair of two-prong headphones with them. I also found the seats on the surprisingly newish aircraft to be rather old fashioned and uncomfortable for a 3+ hour flight. Overall not a bad airline however found Icelandair to be far superior for very little difference in price.","","","Economy","","5.0","2.0","3.0","2.0","3.0","","","3.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Tracey Kelly","United Kingdom","2014-02-12","Flew to Reykjavik flight numbers: X9202 and X9205. Flew for the first time with WOW air on Monday Feb 3rd. Staff were excellent very funny doing the safety check and throughout the journey. Had booked extra seat room and that was great. Came back on Sunday 9th different staff but just as lovely. Will use again.","","","Economy","","10.0","4.0","5.0","5.0","3.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Jeremy Kuttner","Israel","2013-10-30","Flew to Bucharest - despite reading a lot of bad reviews before our trip and being a little apprehensive we had absolutely no problems. The flights left on time the staff were courteous the baggage processed quickly and without problem and the planes clean even if a bit cramped. The best advice is to do your homework and thoroughly read all the explanations on their website regarding baggage sizes etc. so you know what to expect from a low-cost airline. Would definitely fly with them again.","","","Economy","","9.0","3.0","4.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Botfield","United Kingdom","2013-10-30","Just got back from a few days in Prague. Flew Wizzair for the first time from Luton. After all the negative comments below what a surprise. No problems getting on/off the planes with unreserved seats. Both planes newish and clean. Cabin assistants did a great job especially with families politely asking singles to move in order to keep late boarding families together. Only gripe is Wizzair are inconsistent with baggage sizes. Some people being asked to pay for oversize baggage others with clearly oversize bags going through. A baguette drink and 4 bar kit-kat costs only £5 on board. Seats are a bit close but at £50 a seat fantastic value for money. Would definitely use again.","","","Economy","","9.0","4.0","5.0","5.0","0.0","","","5.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Fang Jun","China","2013-09-01","From Shanghai to Xiamen. The flight was delayed one hour due to air traffic control. Served pork with rice. 2 hours flying time. Not bad.","","","Economy","","7.0","4.0","4.0","4.0","0.0","","","4.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","G Hwang","China","2013-04-16","SHA-XMN: typical Chinese airline product. Tight seat pitch. Peanuts and a drink were given on the 2 hour evening flight whereas China Eastern provides a hot meal. Drop down screen showed a Chinese TV show. FAs were efficient but not particularly friendly. There is nothing to distinguish Xiamen Airlines from the other Chinese airlines so book by schedule.","","","Economy","","4.0","2.0","3.0","2.0","2.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Marc Lucas","United Kingdom","2013-07-21","Cardiff to Malaga and back to Cardiff 11/7. For a budget airline - that's what it is no more no less! It was actually very good. Check in opens 2 hours before there is no point going earlier as you will just be waiting in a queue with the desk not open. Seat pitch is ok its a short enough flight and you can get comfortable enough. The seat does actually recline but the person behind may not thank you. Very pleasant crew - food and drinks to be bought reasonably priced. Both flights on time and AGP-CWL in only 2.10 hrs is brilliant. Nice bright cabin.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Mckinley","Australia","2013-07-07","Flight from Barcelona to Rome delayed 5 hours then cancelled without notice. Queue to get service was 3 hours long. I eventually gave up and caught the ferry. No comments from Vueling when I complained. Would never fly with them again.","","","Economy","","","0.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Mark Harlow","Australia","2013-09-05","VS 201 from Sydney to London via Hong Kong 1/9/13. Very cautious about flying with Virgin after reading all the negative reviews. Online check in and boarding a breeze. Seat comfortable and spacious even with seat in front reclined. Service from cabin crew efficient if a bit robotic not much in the way of chatting or small talk. Thimble of sparkling wine served at boarding not refilled. Pre dinner drink served then the meal itself. Meal tasty but very small serving. Ordered chicken and requested white wine which was served warm. Given ice to cool it down. Thimble of brandy served after the meal. Water and juice served regularly during the flight as well as an ice cream. On the whole an ok experience the space and comfort is what I paid for. It does not compare with Qantas which I flew in December. What could be a great service is let down by penny pinching. If you can get a Qantas ticket for the same price or a little more than VA I would suggest you take it.","","","Premium Economy","","7.0","4.0","3.0","2.0","2.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Stewart Vare","Honduras","2013-09-03","LHR-MIA July 18 A330-300. Made seat selection for my wife and I when purchased the tickets in economy I go to on-line check-in the night before to find the seat selection changed and we are 20 rows apart. So telephone Virgin nothing can be done less that 24 hours as passenger lists are at the airport they suggest try changing when checking in. However then they suggest if I upgrade there is space in Premium Economy they connect me to a salesperson who explains that Premium Economy is like Business with other airlines. Virgin call it 'Business' then instead of this upgraded economy and save us all time. I am convinced Virgin changed my seats on purpose so as to push us to the upgrade. The upgrade was ridiculously expensive and not worth it. Food and beverage very mediocre entertainment hand-set didn't work (the passengers behind had to change seat as theirs didn't work at all). Sorry Virgin first time traveller and you've lost me.","","","Premium Economy","","3.0","3.0","3.0","2.0","2.0","","","2.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Kunwar Singh","United Kingdom","2014-02-10","Brilliant staff very helpful lovely plane and clean. Both staff at Keflavik airport and at Gatwick helped us. We travelled on 3 Feb 2014 11.15 am from Gatwick and back from Keflavik on 6th Feb at 15.35.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R Oaten","United Kingdom","2013-10-13","Flew LTN to Targu Mures (TGM} for a 5 day trip. Both flights on time and in clean aircraft. Good crew polite and reasonably attentive. Seats rather cramped but bearable for a 2.5 hour flight. Boarding is a bit of a scrum at TGM not helped by 2 large Romanian men who seemed intent on blocking the aisle so that they could sit where they wanted. Did not use refreshment facilities. Have flown this route twice and will use Wizzair again. You need to keep checking the booking process to make sure you get what you want not what they want you to have. Baggage allowance was ok for me although I saw a man take a rucksack on board and place it in the overhead locker. The bag was bigger than my hold baggage!","","","Economy","","10.0","3.0","4.0","2.0","2.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R A Green","United Kingdom","2013-10-07","26th Sep 2013 London Luton to Warsaw Chopin flight W61306 and return was W61309 on 2nd Oct 2013. I had never flown with this airline before and will never fly again. The flight out was very cramped only 2hrs so put up with the discomfort however the trip back was a complete nightmare. We booked our case in and was left with just one small case and was asked to put it in the size frame - it fitted with just the handle out this was the same case that was checked on the trip out. The case had grown in the 5 days we were away. At the pay desk we stood in a line of customers involved in the same wizz scam.","","","Economy","","","1.0","1.0","0.0","1.0","","","2.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","J Peart","Finland","2013-01-14","Hong Kong-Xiamen. Pleasant aircraft interior although looks old on the outside. Great snack box on only a 1 hour flight. Cabin attendants courteous and well presented.","","","Economy","","8.0","4.0","4.0","5.0","0.0","","","4.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Y Ren","Australia","2012-11-03","Wuhan-Chengdu in Y class. Check in was fine at Wuhan airport group check in counter staff friendly and efficient. Flight delayed 2 hours dinner was distributed at terminal which was tasty and I was impressed with the quality. Boarding was fast and staff were holding a sign to switch off the mobile phone. Smooth 2 hrs flight and no drama. Cabin crew friendly and helpful. All in all it was uneventful flight and will try this airline again in the future.","","","Economy","","7.0","4.0","4.0","4.0","3.0","","","3.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Steve Pollard","United Kingdom","2013-06-30","We queued for over 90 minutes in chaotic conditions: desks 8 and 10 were for LHR and desk 9 was for Berlin. The same queue was used for both destinations. Despite arriving two hours before our flight we checked in 3 minutes before departure. Needless to say both flights were badly delayed.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Wallace","United States","2013-06-28","Flew from Barcelona to Alicante round trip. Everything was fine from Barcelona to Alicante however on the return flight I was told that my carry on bag was 10.5 kilos. The checked bag can only be 10 kilos. I was then told that the bag was to large and would not fit in the overhead binds. The bag fit fine on the first flight. When I purchased this carry on bag it said it was approved for cabin carry on. I was told that I would have to pay 35 Euros and have the bag checked. Very rude check in staff. Next time I will take a train and bus to Alicante.","","","Economy","","2.0","2.0","3.0","1.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Magowan","United Kingdom","2013-09-02","LHR - Miami. On an older 747-400 aircraft the interior was a little shabby and dated but generally clean. IFE worked no problem but the entire row in front of me all had to be moved as their screens did not work. Plenty of meals and refreshments offered quality of the food was generally good but the options were limited. In general a fairly pleasant flight however the only down side was the surly attitude of the flight attendants.","","","Economy","","5.0","3.0","2.0","4.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Bashford","United Kingdom","2013-09-02","Just back off Virgin Atlantic flight from Shanghai to London. Agree with the other reviewer - entertainment system was out of the dark ages games that look like they were from when I was young and movies on loops. Others do it so much better. The Air New Zealand flight was superior as is Emirates when I travel to Dubai.","","","Economy","","4.0","3.0","4.0","3.0","2.0","","","3.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Christine Gayle","United States","2015-07-29","This was the least expensive flight I saw advertised and was not as bad as some reviews had made me fear. The legroom is scarce for a taller person (I am 5 foot 9) and it seemed that this flight was slightly longer than it actually was. The food was average, but, given the price, I cannot say I won't fly this airline again.","","Solo Leisure","Economy","JFK to Paris","5.0","2.0","3.0","2.0","1.0","4.0","","3.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","C Mearing","United Kingdom","2014-02-07","We flew from LGW Gatwick to KEF Reykjavik in Feb 2014 and were very impressed. Staff were friendly and reassuring professional and funny! Flight was bumpy due to high winds but no problem for the newish A320s. Food and drink fine. Flights left and arrived on time both ways. Usually fly Easyjet but wish WOW had more services worldwide - I'd go with them!","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","J Harverson","United Kingdom","2014-01-31","Flew to Reykjavik on WW202 on 19 Jan and was pleasantly surprised. Stewardesses looked like they did 40 years ago very smart and very professional and with a sense of humour. Return was WW205 on 23 Jan both landings were superb we are quick to complain but credit is due to all the staff involved on both flights. Would definitely fly with them again.","","","Economy","","10.0","4.0","5.0","0.0","3.0","","","3.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Teixeira Vitor","Portugal","2013-09-24","Budapest - Belgium - Charleroi. Normal for a low cost flight. However and this is my main complain Wizzair stated sizes for the free cabin baggage that were different (smaller) from any other airline in which I've traveled. In fact when you book your flight you have an option to add a large cabin bag for around 10€fee but and curiously here when you make your booking through Edreams you aren't given the option to add the large bag. Me and my friends had to pay out at the airport 45€each for being allowed to travel with our ""universal"" sizes cabin bags. Shame on you Wizzair.","","","Economy","","3.0","3.0","4.0","0.0","3.0","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","G Pillans","United Kingdom","2013-09-11","I have flown Wizzair many times and each time I book again only because they are generally the cheapest airline on the Luton-Warsaw route. If I could walk I would rather do that than fly with them. The seats are without a doubt the absolute worst seats of any airline I have every flown on and I have been on a few. Occasionally I have had one of their aircraft with acceptable seat pitch but they seem to be fewer these days and unless you are shorter than your average 9 year old you will find the legroom horrendously uncomfortable. It seems incredible to me that its actually legal to force people to sit with so little legroom. Cabin crew are not overly friendly and English is not well spoken generally. The safety announcements are almost impossible to understand in English if you are unfortunate enough to be taking your first ever flight with them. Saying all that I have yet to be delayed on one of their flights so can't complain about that. Just watch out for their stupid new hand baggage policy (if its larger than a postage stamp you have to buy the ""large hand luggage"" option - what most other airlines consider to be standard cabin luggage) and all their other fees that they try to inflict upon the unwary.","","","Economy","","3.0","1.0","2.0","0.0","0.0","","","3.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","R Wieland","Hong Kong","2012-05-01","HKG-XMN-HKG. Both legs fairly new 737 seat room and cleanliness ok. Substantial hot meal served for a 50 minute flight. First leg on time smooth flight crew spoke only poor English but were friendly enough. Good attention to safety where mobile phones and seat belts are concerned. Return flight delayed 6 hours due to weather. Boarding 3 hours late followed by another 2 hours wait on plane (food and drinks served) then another hour almost in HKG while waiting for a gate.","","","Economy","","5.0","","","","","","","4.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Josef Sonntag","Israel","2012-03-14","Xiamen-Xian with stop over. On time good and fast check-in 737-800 new aircraft only tiny refreshment for a 4 hours flight. Very efficient service at stop over (Wuhan) good leg room clean aircraft.","","","Economy","","8.0","","","","","","","4.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Colin Smith","United Kingdom","2011-11-18","Hangzhou to Xi'an. My First internal flight in China crews smartly dressed with professional service. Tasty dinner with large portions for Economy Class. Cabin crew walked through with sign showing no mobile phones to be used inflight was rather unique. Look forward to flying with them again.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G O'Neill","United Kingdom","2013-06-26","Recently flew from Cardiff to Malaga with Vueling. I was a little apprehensive due to some of the reviews I have seen but I have to say it was a really good experience. The flight was the best price of all the low cost airlines and included 23 kgs hold luggage. The staff were great and the whole process from start to end was very positive. I would definitely recommend them and just wish they flew to more locations from my part of the country.","","","Economy","","10.0","4.0","5.0","4.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Becker","Sweden","2013-06-24","3rd June with return 13 of June Stockholm-Barcelona-Stockholm. The seat comfort is so poor that a tall man as I doesn't have enough space for the legs. It's really terrible to fly a couple of hours with Vueling. Some of the staff are also unfriendly but mostly they are helpful and nice.","","","Economy","","","1.0","2.0","2.0","1.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J House","United Kingdom","2013-09-02","LHR-BOS-LHR VS011/12 Premium Economy. Both flights on new A330-300s both clean and well-equipped. PE seats are good but I swear the pitch is shorter than PE on the VS 747s though the official stats suggest not. AVOD was good unusually they didn't switch off for landing which was a bonus. Staff were polite and friendly on both flights. On the return flight breakfast was served 1h40 mins before landing - outrageously and unnecessarily early for a relatively short night-time flight - in PE you would expect to be left to get more sleep! Otherwise high standard better than BA's World Traveller Plus even in the new cabins.","","","Premium Economy","","8.0","5.0","4.0","3.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Casper Yap","United States","2013-09-02","JFK-LHR Upper Class. Cannot complain about the trip. Spent time at the lounges beforehand including having the meal and showers. Crew polite and helpful especially for 5 yo kid. Meal portions in plane small but not an issue for me. AVOD okay. Being able to lie flat for the transatlantic flight even for 3-4 hours appreciated. Refreshers lounge in T3 on arrival is a good idea to wash up before hitting the city.","","","Business Class","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Jaime Kane","United States","2015-07-22","Had an 11.55pm flight. Get to airport at 8.30 pm for check in - no one at desk. Sign says delayed until 6.30am. They start checking in at 9.30pm. Tell us we can't leave. Give some food vouchers and we have to sleep on the floor. Start boarding at 8 am with busses to take us out to the plane since they lost the gate. Finally leave at 9.00am. Lost a whole day of trip with no compensation. No TV or movies. One meal. Coming home another 3 hour delay with no information. Next time pay the extra.","","FamilyLeisure","Economy","JFK to Paris","1.0","1.0","1.0","","","1.0","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","N Vincent","United States","2015-07-19","This was by far the worst flight I have ever experienced, and I am sad that I have to take them home for my return. The flight began with being delayed by over half an hour (we were made aware of this and this is the least of my concerns). I was assigned seat 17J - it had a broken seat belt (it was missing the entire part that the buckle clicks into. Luckily the flight was not full and I was able to move. I could not get any of the outlets under the seats to work, and I have never been on an international flight that did not at least have TV screens built into the seats and a USB port for passengers to charge their devices. The closest TV screen to me was in row 15 in the middle. The majority of of the films shown ended up having squiggly lines running through the screen so I could not watch and/or even make out the subtitles from where I was sitting. On this flight of roughly 10 hours, I was also shocked that the staff walked aroung only twice offering water outside of the food service. During dinner I enquired about getting a soda and they said there would be a charge! 15 minutes after that I asked a flight attendant if I could purchase a soda, and she informed me that the drink service was over and I would have to go to the back of the plane to purchase. Overall I am disappointed, for what I paid for this flight, the service was completely inadequate.","","Solo Leisure","Economy","Miami to Paris","1.0","1.0","1.0","1.0","","1.0","","2.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Mathew Smith","United Kingdom","2014-01-22","Flew LGW-KEF return just before Christmas. Flights were on time. There was a good choice of food and drink on the plane along with some good deals - much cheaper than Iceland itself. The cabin crew were excellent - friendly and helpful. We flew back to LGW during a heavy storm and the flight landed safely despite heavy wind and rain. A lot of other flights were cancelled or diverted. Overall a very good experience. WOW do not feel like a low cost carrier although legroom could be a bit better.","","","Economy","","9.0","3.0","5.0","4.0","4.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","L Spring","United Kingdom","2013-12-03","Wow is one of the friendliest airlines I have ever flown with. Everything was straight forward from the check in to the flight itself. I have never experienced such friendly and up beat staff for the whole flight. It really doesn't feel like a low cost airline!","","","Economy","","10.0","4.0","5.0","4.0","4.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Maurizio Santagati","Italy","2013-09-10","Me and my wife went from Milan (Bergamo - Orio al Serio) to Prague for a week last August taking 2-way tickets with Wizzair. First problem: It is not true that you can add other baggage online once you've booked online and paid for your baggage. What they declare on their website is false. We had 1 booked suitcase going to Prague and we needed to carry 2 booked suitcases to come back. We had to pay an extra 65 Euros at the airport to add 1 booked suitcase. Second problem: going to Prague the dimensions of my cabin suitcase were ok. Coming back they did not conform to the standard anymore (2 cm. higher). Will never fly Wizzair again.","","","Economy","","2.0","1.0","2.0","0.0","2.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Stephenson","United Kingdom","2013-09-09","This is the worst airline I have flow with after an hours delay we were allowed to board into seats that you couldn't even put your legs straight and had to sit for 2.5 hours with legs twisted and bent under the seat to try and get some sort of comfort. The delay was caused as explained by the pilot due to a hole found in the plane that needed patching up”- surely due to a technical fault would have done! The stewards after serving 1 drink and the usual duty free couldn't then be seen for any further drinks even though we were only half way through the flight. My advise to other travellers is pay a bit more and get a lot more.","","","Economy","","","1.0","1.0","2.0","0.0","","","2.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","R Sun","United States","2011-11-09","Took MF for multiple flights within and also to/from China: TPE-XMN-KWL-XMN-WUS-XMN-TPE. I think only 2 of them were on-time the rest seemed delayed due to XMN's single-runway capacity limitations. I'd complain more about the food but it seemed comparable to what I got in UA economy on my transpacific flights and MF's trail mix/preserved kumquat dual-pack bettered UA's pretzel stick crumbs. Service was average airport check-in was above average as their hub is fairly well designed although crowded.","","","Economy","","6.0","","","","","","","1.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","R Rolf","United States","2011-06-29","Xiamen-Hong Kong (connecting to an international flight to US). Check-in process fine but had to convince ticket agent to book my bags all the way to Austin TX and not just LA. He finally did. In Hong Kong I only had 1 hour to connect to my other flight. Had no idea this was a 'tight' connection until I de-planed and was met at gate by a Xiamen agent who informed me that I was a 'distressed' passenger. She ran me through the airport to get to the check in counter in time. Then she took me through staff security line (so i could avoid the long line) and got me to my gate with a few mins to spare. Flight was comfortable.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C McKim","Australia","2013-06-19","Flying from Barcelona to Rome 12th June our plane was delayed for 6 hours despite reassurances was then cancelled without announcement. Just told to pick up our luggage and queue for another 2 to 3 hours for service. Gave up and caught the overnight ferry. Will never fly with them again.","","","Economy","","","0.0","0.0","0.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","B Dejan","Croatia","2013-06-13","Zagreb Croatia to Barcelona Spain. Waited for the plane from Barcelona for a whole day at the airport they just kept delaying the plane which at one point flew from Barcelona just to be downed because of the malfunction on the plane. Plane came with 12hrs delay without any explanation and information from Vueling except info on the webpage. In the end we tried to change the tickets to another day but we had to pay full price!","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Campbell Fraser","United Kingdom","2013-09-01","VS 096 YVR-LHR 28/9/2013 Seat 3G. Upper Class on board A330 - what's the point? Were their seat pods designed by a human being. There's just not enough room to move in any direction. You don't sit ""in"" these pods you sit ""on"" them. Even sitting typing my elbows are knocking on hard surfaces. The cabin crew have to walk with a pronounced wiggle sashaying and swaying to avoid hitting people. Plus apart from a pop down shelf there's nowhere to put anything and you're hemmed in by a glass screen to your right. The entertainment system wasn't working on this flight. The Steward didn't know how to operate it and suggested we ""try to find"" another set of headphones. We're approaching LHR at the moment and I'm still waiting. When my main course arrived it was cold. I mentioned these two issues to the CSD/Senior CC member who offered me some points by way of compensation. You're either a fan of the herringbone configuration or you're not but at least on the A340 it's 1-1-1 whereas on the A330 it's 1-2-1. Sleeping in these pods is so uncomfortable that I'd rather have had an old fashioned semi fold- back seat down the back than having endured one of these pods. If you do manage to nod off just wait because sooner or later you'll be knocked into nudged by someone trying the aisle-wiggle as they go by. The lounge at YVR is the anyone-can-pay generic North American lounge. No champagne hot food options are off a children's menu (baby pizza baby hot dogs mini meatballs) the seating is tiny and (again) squeezed in and the fake marble- topped coffee tables were falling to bits. The furnishings were tatty scuffed and bashed about. The seating areas outside the lounge was far superior. Overall: a terrible product badly maintained and cynically delivered.","","","Business Class","","2.0","1.0","2.0","2.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Nick Power","United Kingdom","2013-08-28","Flew to Dubai from Heathrow not flown Virgin for over 3 years and was painfully reminded why I no longer fly Virgin. Old tatty plane poor food and an entertainment system from the dark ages that didn't work for many. The marketing is great for them but the delivery of the service is dreadful couldn't understand why the staff were just so rude and plain unhelpful sadly a week later returned and the same plane and same issues. Virgin used to be so good.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","2.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Yleana Castillo","United States","2015-07-13","This airline offers cheap flights to Paris but, you get what you paid for. I took a round trip flight from NY to Paris in July 2015, and it was one of the worst experiences I have had. The airplanes I took were old model, they did not have TV's, they had monitors. Because the planes were so old, the seats were extremely uncomfortable. There is no option to push your seat back because there was no space! Even if you had that option, it would be almost cruel to the person sitting behind you. I am 5’1 and my knees were almost touching the seat in the front. So if you are taller than 5’3, the economy ticket of this airline is not for you. I had to stand up a few times during the flight in order to have some blood circulation though my legs. Also, if you are a person who likes air conditioning, their planes are room temperature. Meaning, for me, it was hot throughout the whole flight. The food was decent, but the flight attendants were rude. You are only allowed to get water or coffee with your meal, for everything else, you have to pay extra. $4 for a can of coke! Overall, it was a nightmare for me, mostly because I was so uncomfortable, spending 8 hours in a hot small space was not pretty. So if you have the money to pay a little extra and have a better experience, do it. ","","FamilyLeisure","Economy","New York to Paris","2.0","1.0","1.0","3.0","1.0","1.0","1.0","3.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","J Poverud","United States","2015-05-16","XL Airways provided a great service for the price. I am not skinny by any definition and am 6ft 1 but the seats were as comfortable as economy on any of the big name carriers. Staff was professional and genuinely seemed to want to make the 7.5 hr flight as comfortable as possible. If your budget stretches to first class on one of the major carriers with a comfortable bed and Michelin starred dining then you shouldn't be booking on XL Airways France if on the other hand your budget would normally have you in steerage on any of the other airlines and you want to save money to do something fun at your destination book XL Airways.","","","Economy","","10.0","3.0","4.0","3.0","3.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","R Harrison","United Kingdom","2013-11-15","LGW-KEF 8-13 Oct. Quick check-in had pre-booked seats. Slow boarding due to large numbers of cabin baggage needing to be stored but flight departure on time. A320 cramped seating but typical of a low cost airline friendly and helpful staff and early arrival into KEF. Baggage off quickly. On return check-in slower pre-booked seats were not honoured staff very strict over hand baggage. Messy boarding and slightly late departure. Again onboard staff extremely friendly and helpful however little to no announcement from flight deck throughout. On time arrival into LGW and baggage off quickly. For the price was impressed however online check-in is needed.","","","Economy","","8.0","4.0","4.0","4.0","0.0","","","4.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","M Gillooly","Ireland","2013-10-10","I travelled from Reykjavik to Dublin recently and it proved to be one of the most pleasant enjoyable and entertaining flights I have taken. Our good fortune was to encounter a wonderful crew with a fantastic sense of humour in particular the air hostess who made all announcements. There was a spontaneous round of applause when she completed the safety announcements - I think it was the first time I ever actually listened to them - she was so funny and entertaining. She received her second round of applause when we landed - again a wonderful commentary on weather temperatures etc.It proves flights can be entertaining pleasant and enjoyable - and at no extra cost. I would definitely fly with Wow again.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Gabriel Mitran","Netherlands","2013-09-03","September 2013. Eindhoven NL - Bucharest RO. At check-in I was told to put my hand luggage (a size accepted by all airlines as hand luggage) in the luggage sizer. I fly with that luggage once a month. Of course it did not fit so they asked me to pay another 35 euros. Onboard seats are terrible service non existent. I am surprised there is no bathroom fee. If you have an alternative use another airline.","","","Economy","","2.0","1.0","2.0","3.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Rory Bellows","United Kingdom","2013-09-02","We flew the first leg with EastJet (who are 1st class compared to Wizz!) As others have commented their hand luggage size is ridiculous and half the size of the standard UK one. Also as others have pointed out it would seem they are only interested in charging those with ridged suitcase style bags that would poke out of the top (I think the measurements were 40x40x40cm). I had a backpack on that was bigger than the size tester but was beckoned on through and not charged. One of the first of our party to get charged paid cash and was charged more than those paying by card etc. The staff were thoroughly miserable and who can blame them when they are forced to charge 80% of passengers who can fly out of the UK with a certain size back but not back? I don't think I have ever heard so much shouting and swearing and quite frankly I don't blame them at all. Then we got on the plane and there was no surprise to find that I couldn't even get my legs in without having my knees on the top of the seat in front. Being 6'3"" I'm used to uncomfortable travelling but this was just awful.","","","Economy","","1.0","1.0","1.0","0.0","1.0","","","1.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","N Fortuna","Australia","2010-10-22","Qingdao-Xiamen and Xiamen-Chongqing in Economy. My original flight on Shangdong Airlines was cancelled and I was rebooked on Xiamen Airlines. TAO-XMN was delayed by two hours due to air traffic congestion meaning we arrived 0140. Food was acceptable for two hour flight. Service friendly. Tried coconut juice for the first time. Aircraft generic B737 clean IFE consisted of a Chinese flick on flip down screens. Luggage arrived quickly. Second leg similar no delays reasonable food good service. As with other Chinese airlines their English announcements can be a bit 'Chinglish' making them hard to understand.","","","Economy","","6.0","","","","","","","4.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","M Steegen","Belgium","2010-09-03","Xiamen-Hangzhou: early morning departure clean plane on time departure good service and friendly attendants offering a tasteless snack.","","","Economy","","8.0","","","","","","","4.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","P Smith","Canada","2010-03-29","Hong Kong-Xiamen. Boeing 737 in Business Class. Good service and an on-time flight. FAs were attentive but struggled with basic English. Seats comfortable and quite large. Food was OK.","","","Business Class","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Igor Nus","Israel","2013-06-09","Flight Barcelona to Tel Aviv. Good service in the airport. Pre-flight phone service was bad couldn't check-in the luggage calls were disconnected by operators while asking for personal details for further communication. On- board service was minimal and unfriendly. Seats are to small event for 1.70m high person. No water was offered on board. Very negative experience.","","","Economy","","4.0","1.0","2.0","1.0","1.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Bruce Jurgens","United States","2013-06-03","During check in on a flight from Madrid to Barcelona our carry on luggage was checked in without measurement or weight checks. The cost was 35 Euro per bag while our tickets showed the price to be 25 Euro. On purchasing the tickets all the ""free"" seats were taken and we were required to pay and additional 4 Euro per seat. Once on the Airbus 320-200 empty seats were available throughout the entire cabin. Why this airlines is rated anything other than 1 star is bewildering.","","","Economy","","","2.0","4.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","F Scouseacus","United Kingdom","2013-08-28","MCO-MAN. Virgin Atlantic is usually OK if I discount a terrible Manchester to Orlando last year. Flight back from Orlando this year was exceptional. Plane was clean. Entertainment was first rate and comprehensive. Staff were excellent particularly when dealing with a passenger who decided that he would sit in a row (extra leg room) which he had not paid for. I know the argument about paying extra but they are the rules corporate make and crew have to abide by them as well as passengers. Isn't it funny how indignant people get when being told - gently and respectfully in this case - they are in the wrong seat.","","","Economy","","9.0","4.0","5.0","4.0","5.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Vernon Hills","United Kingdom","2013-08-27","Travelled on the new 330/300 ORD-LHR with the new layout in Upper Class and found it one of the most uncomfortable Business class seats I have used in recent years. I travel over 500000 miles a year therefore feel well able to compare. Virgin have managed to squeeze an extra 7 seats into the first 7 rows. It is impossible to negotiate between the seats without knocking into other passengers feet. The suites are so small it is almost impossible to sleep comfortably. When other carriers are improving their business class product across the Atlantic. Virgin are going backwards. I have used Virgin Atlantic for many years but will have to seriously look at other options.","","","First Class","","","1.0","4.0","4.0","4.0","","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","D Santiago","United States","2014-08-15","My sister and I flew to and from JFK to Paris (CDG) this past weekend and had an excellent experience. All the processes from checking-in to customer service to inflight to claiming our luggage to doing it all over again on our way back were flawless. I was impressed at the level of professionalism the airline's personnel exhibit. Our flight was on time out of JFK and 10 minutes late out CDG. Both ways we arrived on time. Our luggage was not lost but instead it was delivered promptly and with all the contents. The seats are just like any other airline. They're small yes. They are comfortable enough I chose to sit in the middle and do not regret it. The food is airplane food. Any real traveler knows what that means. It doesn't come from a 5-star restaurant nor is it cooked by a Michelin star awarded chef. But it's not bad either. The inflight entertainment was good too. We watched 3 movies we very much enjoyed and had no technical problems with the entertainment system. Our experience was much better those I've had with the big names. I would fly again with this airline.","","","Economy","","10.0","4.0","5.0","4.0","5.0","","","5.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Brooke Kelly","United States","2014-08-03","We traveled from JFK to Paris the flight was on time the staff more than friendly. Our baggage was over and didn't charge us a dime extra each of my 3 children were entertained by movies TV shows or music that was provided by individual screens. The food was nothing but typical airline food! Really what do you expect? Eat a good meal prior to your flight. We arrived on time as for as charging for water that is ludicrous! They walked around the entire time offering water! Our experience on the way back was exactly the same. Very satisfied. I would save the money and use it for your destination.","","","Economy","","9.0","4.0","5.0","2.0","5.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","M Zmu","Poland","2013-09-16","SXF-KEF-SXF both flights on board of the same A320 in WOW livery (LZ-WOW). Aircraft was in a very good condition clean and comfy seats leg room quite good for a low cost carrier. Both flights on time smooth boarding quite fast check in. Flight attendants very nice and helpful. Funny safety demonstration included. Very nice experience overall I'd say it's a very good value for money. I would definitely fly with them again.","","","Economy","","9.0","3.0","5.0","0.0","3.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","A Lanz","United Kingdom","2013-09-10","LGW-KEF-LGW over the August bank holiday weekend. I was rather sceptical when booking as I have never heard of the airline but was positively surprised by the experience considering the are marketing themselves as a LCC. I had to rebook my flight back and they obviously charged a (reasonable) rebooking fee plus fare difference but it was a easy simple process. Check-In at LGW was smooth and without any issues. My friend checked in about half an hour earlier but they kept a seat free next to him until I checked in which was great. Obviously being a LCC there's only buy on board stuff but crew was incredibly friendly funny and efficient. Oh and there's inflight entertainment showing a movie on the overhead screens. The A320 was leased from Air Bulgaria and still had their saftey card in the seat pocket but it was clean and quite comfortable with decent pitch and seat recline (contrary to other LCCs where it's more of a chicken farm experience). On the way back because there were 3 flights leaving roughly at the same time the queue was quite long but again check-in staff was efficient and friendly. Flight uneventful crew friendly and both flights on time arriving slightly early. I would definitively fly them again.","","","Economy","","9.0","4.0","5.0","3.0","3.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Mitran Gabriel","Netherlands","2013-08-31","Flight from Dusseldorf DE to Bucharest RO. July 2012. One of my first experiences with Wizz Air. Passed luggage check-in and heading to passport control when I read the flight was delayed no reason given. Waited for the next 4 hours in the airport with no explanation. People that had passed passport control were not allowed to come back to the area where food was served or toilets were available until we staged up a small protest. No explanation was given.","","","Economy","","","1.0","2.0","1.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","N Cooper","United Kingdom","2013-08-26","3rd August Luton to Kiev return Gdansk to Luton 12th August. Excellent flights all on time no issues with our luggage read the small print and made sure we were prepared. Found FA's friendly on both legs on flight to Kiev watched as FA's skilfully placed family together once airborne. As previously mentioned we did not have the interruptions that are experienced on Ryanair. Will be flying with them again. Luton airport is pleasant but the boarding areas are something else be prepared take water something to fan yourself and lots of patience Wizz Air staff in the boarding areas were fine.","","","Economy","","10.0","4.0","4.0","3.0","3.0","","","5.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Franco Tamani","","2008-01-08","I fly at least once a week Xiamen Airline - it started with good service few years ego and then go down. Now the service is poor and staff are not friendly like before and sometime arrogant. The food is also poor.","","","","","2.0","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Ewan Barr","","2007-05-13","Guangzhou - Xiamen - Guangzhou. Overall a decent experience. Flights on time staff attitude very good and a well kept 757-200. Lots of drinks on the outward journey albeit with a very basic seaweed snack (!) and the same good service on the return leg (this time with pizza and buns for the meal).","","","","","4.0","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","W Nian","","2007-04-14","Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.","","","","","","","","","","","","","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","H Oberbeckmann","Germany","2013-05-22","Flight from BCN to DTM was on time Check-in machine at the airport in Barcelona saves a lot of time legroom could be a lot better my seat was non-reclinable.","","","Economy","","9.0","2.0","5.0","4.0","2.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","H Oberbeckmann","Germany","2013-05-22","Flight was from DTM to BCN good flight and friendly service but legroom could be better.","","","Economy","","9.0","2.0","5.0","4.0","2.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","E Amiri","Australia","2013-08-18","Upper Class Sydney-Hong Kong in August. The upper class service of this airline is equivalent to Premium economy service of many of the other airlines. The seats are tiny minimal storage low quality screens bad positioning of seats which means you have your back to the windows the whole time! Food is average for Business/First class service. Ground crew in Hong Kong were plain rude. Air crew were not rude but were very forgetful didn't really seem caring and seemed to be rushing all the time even though there were many of them around. Don't use this airline unless you have to or would like to save some cost while having a ""better than economy"" seat. They are cheaper than others for a reason.","","","Business Class","","4.0","1.0","2.0","3.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Justin Petersen","United Kingdom","2013-08-18","EDI-LHR. From start to finish the entire Virgin ""Little Red"" experience was very good. I checked in online but baggage drop service was professional boarding was wonderfully organised on busier flights they stagger people onto the aircraft so the cabin doesn't get too busy. Everyone was friendly and flight was punctual. With Virgin it's always the small things and this airlines continues to do that.","","","Economy","","10.0","5.0","5.0","4.0","4.0","","","5.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Stephen Wright","Luxembourg","2014-08-03","Most of my party was on XLF1670 CDG-PTP 28th June. There was a notification late the evening before that the flight would be ""late"". By arrival at the airport it was confirmed that indeed it was - by 3 days. Absolute chaos at CDG with XL's systems falling apart not enough staff all but one of those standing around doing nothing all information entered by hand since they had no method to get passengers accommodation etc. I'm lucky in that I was able to rebook via Air France (amazingly XL did reimburse for their failure). The rest of my party was on the same flight but on 1st July. Nine hours of delay arrival at 04.30. Summary: XL doesn't have as many planes as they book flights for. They hire in planes as far as can be seen wherever obtainable on the charter market. If the supplying airline has problems - the 1st July flight was on an antique jumbo - XL will just not bother flying. If you want to save a little on the flight cost - assuming you can actually buy at a price which is first visible - be aware that there is a high chance it will go wrong.","","","Economy","","","0.0","0.0","0.0","0.0","","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","R Morejon","United States","2014-07-03","Just had a round trip MIA-CDG / CDG MIA. I cannot complain about anything. The timing was right very clean. Yes no inflight entertainment but who does not have some sort of personal electronic device these days. Got my iPad uploaded 4 movies for the trip and everything went fine. The crew was very polite. The food? Way better than AA. I was able to upgrade to the Galaxy seating option. Not the equivalent of a full first class accommodation yet very comfortable with a very good service. The price overall was not bad upgrade included!","","","Premium Economy","","10.0","3.0","5.0","4.0","1.0","","","4.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","M Hartt","United Kingdom","2013-07-07","LGW-KEF-LGW this past week. Two totally different experiences. This one covers the outbound LGW-KEF will do separate one for KEF-LGW. Outbound LGW-KEF was on a nearly new Airbus A320 that was on loan from Air VIA but painted in WOW Air livery. Flight attendants were very friendly witty and generally fitting of the attitude that WOW Air wants. Check-in at Gatwick was a bit slow mainly because the four agents were weighing most hand luggage to ensure it was under the 10kg requirement. Onboard food seemed fine - had a ham and cheese baguette that was hot and tasty. Prices seemed reasonable. They had some good beer specials going and were more than happy to promote them! Overall experience was good - certainly better than anything I've experienced on RyanAir or EasyJet. The price was far better than Icelandair for my travel dates. Biggest disappointment is the lack of online check-in.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","M Hartt","United Kingdom","2013-07-07","KEF-LGW return. Totally different experience than the (very enjoyable) outbound. My flight was on a very old (25+ years) MD-83 owned by SwiftAir a Spanish charter airline with some scheduled service I believe. In all my years of flying I don't think I've ever been on a plane in worse condition inside. Ripped carpet tons of places where serious scrapes and dents had been painted over shabby seats loose interior panels and just a general level of dirt and grime etc. It was a huge contrast to the nearly new A320 on my outbound and really does a disservice to WOW Air because it felt entirely bargain-basement. Crew was half-WOW Air and half-Spanish and the Spanish side was fine but rather brusque. No in-flight entertainment. Check-in was pretty slow - about 100 people in line maybe 8 agents. They moved quickly but still a fair bit of waiting. I'd recommend WOW Air as I'm sure that this plane won't be around long. I'd certainly think about avoiding them if more of these MD-80s are going to be part of their fleet on a regular basis.","","","Economy","","5.0","2.0","3.0","4.0","1.0","","","3.0","1"
"yakutia-airlines","/airline-reviews/yakutia-airlines","Yakutia Airlines customer review","James Heintz","Russian Federation","2012-09-10","Moscow to Ulan-Ude in economy on a Boeing 737. The plane interior was clean and in good shape the dinner was edible staff polite and reasonably efficient. Seat pitch is tight for the tallish (me 185 cms). But the whole experience was better than I'd expected from an off-brand carrier.","","","Economy","","6.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Rad","United Kingdom","2013-08-21","London Luton to Burgas Bulgaria. I had never heard of Wizz Air before my recent holiday. Last time I'll be flying with them. Staff were rude I didn't know such poor services existed. They have no concept of ""please"" or customer service. Blank expressions not at all friendly which you'd expect goes with the territory of air crew! Certainly all others I've come across. They made us and others pay £30 for a carry on that fitted in the small container but stuck out about 2cm at the boarding gate when others who also had small baggage allowance were not singled out. Their small baggage size is deliberately intended to catch out people who use standard suitcases for carry on. Wizz Air actually stated that their size is different to all other airlines.","","","Economy","","1.0","3.0","1.0","3.0","1.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Fox","Netherlands","2013-08-01","Kutaisi - Kharkiv on July 22th 2013. I have flown this airline various times due to ease of connections in Eastern European area. I have found their staff rude in the past but on this leg ground personal was very rude and instructed me to proof that I had purchased a ticket (they could not find me in their system) and simply sent me to an office where nobody was present. Luckily I had the reservation number with me and they admitted me to their flight without any apology for their mistake. to the contrary I got scolded by the check-in supervisor for complaining about their service. The fact that I had bought a ticket did not automatically guarantee me to get on the flight according to her. Apart from that their seats are cramped and especially ground personal lacks professionalism and customer service (uninterested impression and lack of courtesy) on all the legs I took in the past. I definitely will avoid this airline from now on.","","","Economy","","1.0","1.0","1.0","3.0","1.0","","","2.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Robert Rajan","","2006-09-05","Ground crew at Xiamen Airport pleasant and efficient but FAs inflight were not good. They seem to do the minimum required and act as if they don't really care about the passengers. I was horrified to see people carrying really enormous sacks into the cabin on their backs. Unbelievable. What ever happened to the concept of hand-carry luggage?","","","","","","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Alison Jewitt","","2006-09-05","Shanghai to Xiamen. The staff were friendly and the flight was fine in general. However if you are over 5' tall DO NOT take a window seat. There is no leg room whatsoever. I'm 5'8"" and wished I'd learned how to say 'aisle-seat' before check-in as it was an incredibly uncomfortable journey made even worse when the person in front tipped there seat back. If I'd had an aisle seat I think it would have been fine though so be warned!","","","","","","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","James Thian","","2005-10-01","Leaving Shenzhen to Fuzhou on 19 Sep (MF 8318) and return on 21 Sep (MF8317) both filghts delayed for at least more than 2 hours. Missed the conference meetings and dinners appointment on both occasions. It is surely a frustrated experience. Why can't they have more competition by opening out more airlines servicing between these two cities? Do we customers need to go through their incompetence operations and their internal problems? By the way the tickets are not cheap Rmb1060 one way.","","","","","","","","","","","","","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Blanca","United Kingdom","2013-05-20","Paid to pre assign a seat upfront (3C) so I can get out first only to get on board and not be able to have my hand baggage above me due to the storage above rows 1 2 and 3 being reserved for their so called 'Excellence' 1st row seat passengers. The cabin crew insisted that I have to place in the nearest available space (over row 10) even though the space directly above me was empty! Ridiculous as it meant I had to either fight my way to row 10 once the seat belt sign came off after landing or wait until passengers disembarked then get my bag totally defeated the object!","","","Economy","","1.0","3.0","1.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Domican","Ireland","2013-08-18","Flew business class to Dubai. Clubhouse fantastic flight very good staff very attentive a bit mean with drink offerings but I put it down to being an overnight flight. Amenity kit is rubbish compared to Ethiad or Qatar bed very comfortable and I slept for 3 hrs. Looking forward to return flight to compare it with outbound. Would recommend. Inflight entertainment terrible as it was an old plane they give out iPads with films on them.","","","Business Class","","5.0","5.0","5.0","3.0","1.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Berryhill","Australia","2013-08-15","Sydney - Hong Kong return in economy. Boarding was fairly smooth and quick for both flights. Both flights on time. On board service was good as per my wife's request when she asked for a drink or coffee. The inflight entertainment was ok mine froze up had to be reset once and it seemed to be slow to upload movies. The two things that let down this experience the most was the seat pitch and the food. The meals were average in taste and appearance (I do understand this is economy). By far the worst was the seat space. I am 6'1"" and on both flights my knees where touching the seat in front. The equipment box under my seat took away further space. My wife who is 5'7"" mentioned to me that she felt cramped in her seat. Because of the tight fit comfortable rest was impossible. Would be nice if the review section would allow one to choose two and a half stars instead of two or a three.","","","Economy","","5.0","2.0","4.0","2.0","2.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Thompson","Ireland","2013-08-15","Flew from Shanghai to London Heathrow on a connecting flight from New Zealand. There were delays at the airport and while on the tarmac waiting to take off - ground staff and cabin crew were extremely good dealing with the delays and offered passengers a great drinks service etc. When boarding the aircraft the air stewardess noticed that it was an Air New Zealand printed boarding pass as I had just connected from another flight and asked me how my previous flight was - small thoughtful things like this were very much appreciated on such a long journey! All staff were extremely attentive courteous and friendly throughout. The food and drinks service was far above what I had been expecting and there was a great selection with a drinks service regularly. Seat was comfortable and inflight entertainment was great. A flight pack with little items such as a tooth brush socks etc was included too. Due to a delay out of Shanghai I knew I was going to miss my next connection from London. When I asked a member of the cabin crew about this she was very helpful even after leaving the aircraft when I was dealing with ground staff she came over to make sure everything was okay. Ground staff in London again were excellent and had organised alternative flights the next day with an over night stay at a great hotel with dinner breakfast and transfers included. Excellent customer service and will definitely travel with Virgin again.","","","Economy","","9.0","4.0","5.0","4.0","4.0","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","C Livingston","United States","2014-07-03","This is a no frills operation but they do it right. The on board staff was friendly and courteous and the plane was clean. We traveled from JFK to Paris and returned after 10 days. It was difficult to hear and see the movies they played but for those who read this is not a problem. The seats seemed small and not well padded. The planes took off and arrived on time - a big plus and we did not have to wait long for our luggage. The woman who checked us in in Paris was exceptionally nice. No complaints and I would use this airline again.","","","Economy","","7.0","2.0","4.0","3.0","2.0","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","S Saad","United States","2014-06-18","14 June 2014 flight 60 CDG-JFK. Absolutely hands down the worst airline in business. They charge for everything from choosing your seat after booking to a cup of coffee onboard. The seats are small and hard and there is very limited inflight entertainment. Food is limited and tasteless. This airline runs only in the summer and it's obvious. Save your time and sanity! Book on a regular airline. FYI New York JFK only adds to the misery.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Mike Causer","United Kingdom","2013-03-21","Flew London Gatwick - Reykjavik return on 15/17 March. Both flights on time - smart clean planes - Avion Express livery. Crew smart and attentive. Image was welcoming with a humorous touch. Check-in good at both airports for a budget airline. Upgrade prices for extra legroom seats were good value. On board prices and selection reasonable. As part of a WOW package including tours it was well organised and good value for money. Would definitely fly WOW again.","","","Economy","","10.0","4.0","4.0","4.0","0.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Halldorsson Sigmundur","Iceland","2013-01-24","Flew with this new entrant to the Icelandic market KEF-CPH. Despite the name the experience was very much an average low cost experience. No online check-in so long line in KEF for check-in. However check-in staff in KEF did a good job and with plenty of counters it was a relatively painless experience. Not direct ramp boarding. So you'll get to experience the 'fine' weather in Iceland first hand. Flight was operated by Air Via from Bulgaria. Excellent operation and plane in great condition. If Wow continues their co-operation with Air Via I have no hesitation in flying them again. Service on board exactly what I expected from a low cost. The usual assortment available for sale. Crew was a mix of Wow staff and Air Via staff but I was happy with both the attention we got and attitude of the crew. It's worth a try but ok might fit better than wow.","","","Economy","","6.0","4.0","4.0","0.0","0.0","","","3.0","1"
"yakutia-airlines","/airline-reviews/yakutia-airlines","Yakutia Airlines customer review","B Vincent","Australia","2011-08-13","I took the weekly Yakutia flight from Magadan to Petropavlovsk-Kamchatskiy. At $446 it was an expensive flight but saved a lot of money and time compared to the alternatives. The experience is probably best described as nostalgic. The safety cards proclaimed that our aircraft is fitted out with modern and reliable equipment but aside from new seat covers it appeared that their definition of modern extends back to 1974. Safety cards appeared to have been written for a different aircraft - lifejackets were not under the seats (they were stuffed into the seat pockets). Seat pitch was good at 31 inches cabin comfort was not great - no ventilation and the seats were very worn and uncomfortable but the flight was not full so there was room to spread out. The sole FA was efficient and helpful and a snack box was served no meal trays though the slice-you-in-two metal meal trays were absent here. The flight was generally smooth and departed and arrived on time. One final surprise was that on arrival passengers collected their own bags from the aircraft hold (handing over their ""Aeroflot Soviet Airlines"" claim check) before boarding the bus to a gate in the fence next to the terminal building.","","","Economy","","6.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Kellett","United Kingdom","2013-07-30","Have flown 4 times to Cluj or Targu Mures from Luton in the last two years. All flights were on time and checking in was fine. The seats are a bit tight I am 5'11 but I have known worse. The cabin staff have always been fine if a little perfunctory. On all our flights the service was basic but reasonably efficient and cheap. Would definitely use again.","","","Economy","","8.0","3.0","4.0","3.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","John D Smith","United Kingdom","2013-07-24","They refused to check us in and made us buy tickets for a new flight all because it was so crowded that their staff couldn't cope with the check in! We arrived in Luton with plenty of time to check in but we ended up standing in the queue for about an hour. 10 check in desks were open and all 10 were checking in the same 5 destinations all leaving at the same time. Departure hall was in chaos. Lines were not moving and there were hundreds of passengers there. Ground staff would call out a destination name and everyone would push and shove and shift forward. A staff member led us to a check in desk where she promptly turned her back on us and we stood in the queue for another 10-15 minutes. Then told that the Skopje flight closed '8 minutes ago'. Customer services made us buy new tickets and were completely unsympathetic. They really need to sort out their check in processes. Otherwise the cabin staff were fine. Will not be flying again.","","","Economy","","","1.0","2.0","0.0","0.0","","","1.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Jan Willem Pronk","","2005-09-12","Return Shanghai-Xiamen in economy. Both fairly full flights in Boeing 757. Seat pitch OK for a 1.30 hour or so flight. So is the inflight service. Friendly FA's and a simple lunch box accompanied by non- alcoholic drinks. Uneventful but OK. On the way back we pulled back but stood still for a long time after that. No explanation but when FA's found out that it could take a while they started giving service to passengers. Quite professional.","","","","","","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Vicky Best","","2005-05-24","I would like to say "" Thank You"" to Ms Hou Gui Xia who was on duty on 17.05.05 in GuangZhou XiaMen airline counter. My aged parents were travelling on their own from Melbourne to Guang Zhou to catch the same day flight to Xiamen. As the time was very tight between the two flights I worried that they would be late for the flight to Xiamen. Ms Hou was very patient and helpful every time I called to check if my parents had come to pick up the tickets. She also put my parents on phone so that we could exchange a few words. It is very kind and thoughtful of her to do so. It gave us a lot of comfort . Her attitude towards passengers create a good image for Xiamen airline. At the same time I would like to suggest that you add aged passengers service. As far as I know a lot of aged parents are travelling on their own. It is harder when transit is involved. Wouldn't that be wonderful if you have a service to pick up the aged parents for their worrying children and help them through all the airport procedure till they board on the next flight. I believe people are more than willing to pay for the service.","","","","","","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Joe Qian","","2005-05-08","I flew from Shanghai to Wuyi Shan in Fujian province. Service was basic but comfortable nonetheless. Flight attendants made a number of announcements during the hour flight. Chinese newspapers were given out. Drinks were served as well as two bags of pretzels and plums.","","","","","","","","","","","","","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Peter Calum","Denmark","2013-05-05","CPH-FLR-CPH. April 2013 Flight (A319) was on time both ways not so many people so was placed in good seats crew and service OK. Aircraft clean. Good value for money.","","","Economy","","8.0","5.0","4.0","4.0","3.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Palle Nilsson","Sweden","2013-05-05","How is it possible that you have to pay extra for getting a seat? If you choose to buy a ticket with no seat- reservation you still would expect to get a seat and to be able to fly with the flight you booked. But not at Vueling. The ""free"" seats were sold out so we had to pay for seats and getting on board on check-in even though we had a ticket! This is an outrage and not a serious airline.","","","Economy","","1.0","2.0","3.0","0.0","0.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Philip Griffiths","United Kingdom","2013-08-15","Flew from London to Johannesburg on 28th July. The worst flight I have been on in the last couple of years food and service was terrible the seat was fine but unable to sleep due to too much noise which the stewardesses did nothing about. The return flight I was not allocated my extra leg room which I paid for very dissatisfied.","","","Economy","","2.0","2.0","1.0","1.0","1.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Mills","United Kingdom","2013-08-11","Cancun to Gatwick. After take off many passengers wanted a drink of any sort. Cabin crew told us drinks were only being served with the meal. Service of this meal was very unsatisfactory with alcohol water and meal tray all being presented at the same time. Not a pleasant experience. The meal itself was very second rate too. Stale roll awful salad and rubber dessert. No offer of second drink except the tea/coffee. After meal the trays and rubbish of several rows was not collected and we eventually (along with others) piled this up in separate seats. This waste was not collected until after serving of pre-landing ""snack"". Several hours before landing my partner called for staff as she needed a drink. 45 minutes later no-one had come so she went to where they were and asked for a tea. She was told that breakfast was about to be served so not possible. 30 minutes later ""breakfast"" arrived. ""Breakfast"" was pretty awful and I was very disappointed that this was the Virgin menu. Rock hard and frozen croissant? Only good thing about Virgin now is the entertainment package.","","","Economy","","3.0","3.0","1.0","1.0","4.0","","","4.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Andreas Schinkovitz","France","2014-05-26","Flight SE0056 and SE0077: What an exciting experience. If you are into Buddhism and things such as just sitting there and letting the time pass a XL Airways France flight will just be the very experience you have been waiting for all your life. There was a 3.5 hour delay on my flight from Paris to Cancun which could only be topped by a 4 hour delay on the way back. I have been offered a 15 USD meal voucher on the way back but not on the way out. My seat was broken. On the way out the plane could not depart because of a technical problems and an ongoing inspection which built up my confidence in the French authorities but not in the airline. The staff were friendly and made considerable efforts to make the trip pleasant. However for what is was the price was completely exaggerated. I have chosen XL Airways France because they offered a direct flight to my destination which I thought would safe me time. I could have had a one stop flight with higher comfort and at lower price operated by Air France. Eventually this would have been the better decision.","","","Economy","","2.0","1.0","4.0","3.0","1.0","","","2.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","J Jones","United States","2014-05-21","JFK to CDG return on XL Airways last week. Was a little nervous after the reviews I had read but it was a very good experience. Got to JFK 2.5 hrs early just to be safe and had about a 15 minute wait at check-in. The staff was very courteous and the check-in process was very easy. The plane was a new A330 which was quite nice. The seats were narrow but nicely appointed with blue leather. My wife and I managed to get 3 seats to ourselves which made the red-eye a more pleasant experience. Attendants were very nice and the plane took off right on time. They showed 2 movies in French with English subtitles. It made the cabin quite bright so I would have brought an eye mask to help me sleep. We were fed a breakfast an hour before landing and arrived right on time. Luggage came out quickly. On the way back the plane was not as full and at check-in we were able to get and aisle and window seat with the middle blocked out. Which made for another comfortable flight. All in all it was a very good experience. It definitely is a step below most carriers in terms of amenities but the plane was clean new and the staff very helpful. And we saved $500 per ticket for a direct flight.","","","Economy","","9.0","3.0","5.0","3.0","3.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","N Holdsworth","United Kingdom","2013-01-10","Second time on WOW LGW to KEF 21st December. Slight delay and long queues at check in (possibly caused by lots of passengers arriving very early for a later flight). Inflight experience excellent - comfortable seats great crew reasonable prices. I would have no hesitation in flying WOW again but will be watching their on time record closely.","","","Economy","","9.0","5.0","5.0","5.0","0.0","","","4.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","Michael Shoesmith","United Kingdom","2012-12-23","7th December 2012 LGW-KEF. Iceland Express and Wow have merged now. Smooth check-in smooth flight very quiet engine noise planes and the staff seem polite and efficient. The planes are very new and spotlessly clean apart from some chewing gum in my inflight magazine. There is no flight entertainment but you do get a screen which tells you about your flight routing which was a nice change for a budget airline - actually I was impressed! Prices for food and drink are reasonable for an Icelandic franchise. I will definitely travel with them again!","","","Economy","","9.0","4.0","3.0","4.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Cassius","Netherlands","2013-07-24","Eindhoven to Budapest and back. Planes fairly new and flight itself once airborne uneventful on both legs. That is about the only positives. return leg delayed by 1 hour. Seats do not recline. Ground and inflight staff almost universally not the friendliest. For some reason they tend to shout orders rather than talk to people. Very curious cabin luggage policy. Arrival to Budapest at a remote station and long walk to terminal. On departure same walk to a pre-industrial hangar with zero amenities were you just stand and wait in line until they open the doors for the walk to the plane. Food and beverages for purchase but did not try. All in all not impressed.","","","Economy","","2.0","2.0","2.0","0.0","0.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Edwards","United Kingdom","2013-07-23","Travelled relatively pain free from Luton to Budapest no extra charges. On returning we were about to board when we were summoned by a very rude member of ground staff who informed us that our carry on cases were 2cm too tall. Despite the fact that they fitted perfectly into the case measuring contraption and despite the fact that we'd flown out with them no trouble she insisted that we pay 40 euro per case to take them home. We asked to speak to someone in authority and she wouldn't let us. She knew our hands were tied and there was little we could do. There was no apology no explanation no manners.","","","Economy","","","2.0","1.0","3.0","2.0","","","3.0","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","John Chia","","2004-10-30","Excellent full service airline for the price in between no frills and major airlines like SQ. The food and service is similar to SilkAir on comparable flight from Xiamen/Sing.","","","","","","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Gilbert Tan","","2004-08-08","Singapore to Fuzhou from Fuzhou to ShenZhen and back lastly to Singapore. I must say that the treatment on international flight was better than domestic. Quality of food was average and need to be improved to cater to international standards however based on its low cost no frills fare I will chose Xiamen the next time I go to China. Pre-booking your departure 4-5 days earlier is recommended.","","","","","","","","","","","","","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Rodwell","United Kingdom","2013-04-18","Flight was more than half an hour late with no explanation. The cabin crew were reading magazines for most of the flight and brought out the refreshment trolley just 20 minutes before landing. As a result only a quarter of the passengers got served the rest went two hours without refreshment of any kind. We complained and the stewardess appeared not to understand English. Flying Vueling was not an experience we want to repeat.","","","Economy","","","2.0","1.0","1.0","1.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Alan Mackenzie","Denmark","2013-04-16","CPH-FLR-CPH. April 2013. Vueling has recently (Dec 2012) introduced direct flights between Florence and Copenhagen. I had expected an Airbus 320 as they have a large fleet of that type however the aircraft used was an A319. The craft was fairly new with Recaro slim-line seats – very comfortable. Although the flights were very good: on time/early with very light loads a lot of Spanish was used for announcements despite not flying a Spanish route and some very irritating music played during takeoff and landing – however overall one of the best low cost airlines.","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Liz Quinton","United Kingdom","2013-08-08","We regularly fly with VS LGW-LAS and LAX-LHR. We experienced the new PE upstairs on the way out and it was really nice - lots of space. Downside is that they have now added economy class as well upstairs and the toilets are at the front in PE cabin. This meant we had people queuing by us a lot of the time which was really annoying as the aisle is narrow and people were leaning on our seats - Virgin - please get this right - we pay a premium for a reason. On way back less space seats were a bit cramped.","","","Premium Economy","","7.0","3.0","3.0","2.0","4.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Graham Andrew","United Kingdom","2013-08-06","I travel London to Boston every summer for work. I used to travel Virgin Atlantic until 2 years ago when my evening flight was delayed 10 hours. I was put into an airport hotel by the airline. Flight was rescheduled to depart at 5am. When I was charged $75 for excess baggage I asked for it to be waived owing to the inconvenience. They said ""no"". I asked to be upgraded to business class owing to the inconvenience. They said ""no"". I asked to be compensated for the inconvenience. They said ""no"". I have not been on a Virgin flight since.","","","Economy","","1.0","3.0","2.0","3.0","2.0","","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","B Michael","United States","2013-12-20","My trip from CDG to JFK was a disaster. After an 8.5 hr flight we sat on the runway for 1 hour because there was nowhere to park according to the pilot. After getting through customs it took nearly 30 minutes for the bag carousel to start. So about an hour and 45 minutes after landing I finally get my bag. My girlfriends bag wasn't in the first round of bags. We had to wait another half an hour before the carousel started up again. I can only assume they have one cart and a small group of bag handlers. In short we landed at 10pm and left the airport at 12.40. I will pay for a real airline in the future - it's worth the extra few hundred bucks. On top of that the seats are very small and have zero leg room the inflight entertainment was poor and they charged me for a half a cup of soda.","","","Economy","","","1.0","4.0","3.0","1.0","","","2.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","B Dacey","United States","2013-11-21","Yes XL seats are average size and yes there is little in-flight entertainment. Actually I found the flight far better than many I've had recently and XL far exceeded my experience flying from Europe on American Airlines several months prior. The staff are quite congenial and helpful. The plane is clean and the service quite acceptable. Airline travel these days is not fun and unless you are flying first class few airlines meet the acceptable experience we had on XL. So if you want to get to Paris with some money in your wallet enjoy reading napping or other means of self-entertainment and are not obese then I highly recommend this airlines. The comments complaining about XL's service are clearly from customers who like to complain. Flying XL is just fine so do it.","","","Economy","","8.0","4.0","5.0","4.0","2.0","","","5.0","1"
"wow-air","/airline-reviews/wow-air","WOW air customer review","N Holdsworth","United Kingdom","2012-10-23","London Stansted to Reykjavik earlier this summer. Very impressed by the crew and interior of the plane and the seats were very comfortable. The flights have now switched (at very short notice) to 1x per week from Gatwick. Overall a very new company but a good experience.","","","Economy","","9.0","5.0","5.0","4.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Warren","United Kingdom","2013-07-21","LTN-OTP / TSR-LTN. LTN-OTP on new A320. However Wizz Air urgently needs to restructure their boarding system at Luton people were pushing and shoving and there was a lot of confusion and mis-communication as to where we were supposed to line up. I think Wizz Air would benefit from establishing a seat allocated boarding system like Easyjet as this would put an end to the 'free for all' pushing and shoving issue. If you travel through Luton there are delays to almost every flight there are far too many Wizz Air flights leaving and arriving at the same time and as such this airport cannot cope with the huge surge in early morning traffic. Cabin crew were helpful as always. As usual there is now very little seat pitch on their latest A320's so you might want to consider paying for an extra leg room seat as there is virtually no room for your legs. TSR-LTN: Flew back to Luton on a new A320 as on outboard flight. The way boarding was handled in Timisoara was noticeably better than we experienced in Luton. Departure was on time and like before the crew were excellent. All in all Wizz Air is a good low cost airline much better than the likes of Ryanair and we will definitely continue to fly with them on our future trips to Romania. It's a real shame that they have chosen London Luton Airport as their main UK base I seriously hope that they will consider flying from Stansted Airport in future.","","","Economy","","8.0","3.0","5.0","0.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Jakub Zvac","Slovakia","2013-07-21","BUD-VAR-BUD. Ground staff at Budapest were quite ignorant or downright rude but if everything checked out with You You could pass them without a word. I have to say that the new cabin luggage policy is only a way to get more money out of the passengers. Once we got onto the plane it was alright. BUD-VAR was on time the aircraft was clean and fairly new. The prices for onboard services were reasonable and I enjoyed the flight. On the way back there was a 25 minute delay and the aircraft was older with less legroom but still a nice flight. When looking for a good price for a flight always count with the larger bag and add this service when comparing prices. I would and will fly Wizzair again.","","","Economy","","7.0","3.0","4.0","4.0","0.0","","","4.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Ian McLean","","2004-05-25","I flew Xiamen from Macau to Hangzhou I have never flown on such a dreadful airline. The food was unidentifiable the service of drinks was: coke water or beer and the cabin crew's professionalism basically amounted to ""sit still and shut up"" . However topping it all were the hordes and hordes of passengers that all ran to the exits in preparation to disembark as soon as we began to touch down... they all went flying (excuse the pun).","","","","","","","","","","","","","0"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Steven Fielke","","2004-05-23","Chinese airlines companies need a huge revamp including Xiamen Airlines. I have flown with Xiamen Airlines on several occasions and only have done so under duress. Their service and food are very ordinary and they do little to make their customers satisfied. Just today my wife is due to return to Guangzhou from Fuzhou. Her flight has once again been delayed - the excuse this time is that they cant find a pilot!","","","","","","","","","","","","","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Cosham","Netherlands","2013-04-16","VLC-AMS. Flight was on time staff were friendly and efficient cabin was bright clean well presented. The seat was better than expected with the pocket for magazines higher up behind the tray table giving a couple of cm extra legroom making it perfectly acceptable for a flight of a couple of hours. A comfort level comparable or better than Transavia and Easyjet. For the price paid an excellent flight and I would not hesitate to use them again.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T Charles","United Kingdom","2013-04-14","LPA-BCN Feb 2013. Vueling operate most of the former Iberia domestic routes from Barcelona including Balearics and Canary Islands the fleet is all Airbus320's from Barcelona's (newer) Terminal 1 which is pleasant and well designed. The seat pitch on board is minimal and very cramped I would say even more so than Ryanair or EasyJet. Their 'Excellence' premium fare with seating in Row 1 is a complete waste of time and money because the leg room is even more restricted owing to the bulk-head at the front so you cannot stretch your legs anywhere. Cabin staff are usually young and well presented all are Catalan/Spanish and speak English but the poor legroom makes even a short flight uncomfortable (and I am average height) so I cannot recommend this airline.","","","Economy","","","1.0","3.0","0.0","0.0","","","4.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Ryan Hack","United Kingdom","2013-08-05","Flew to America on 22nd July 2013 and return on 4th July. Outbound we had a pleasant and entertaining flight staff were kind and always offering to help. Airplane was clean and once on-board we were provided with a warm blanket and sleeping package. Food provided wasn't the best although better than other airline food. Seat comfort was excellent touch screen televisions where you could pick from hundreds of new movies. Staff service was of very high standard they came around with free beverages regularly. However this all changed when flying home from America. When boarding our seating area was in poor condition with ripped seats and dirty food scattered across the floor. Televisions were not touch screen the wide range of entertainment seemed to have decreased. Lavatories were diabolical and smelt. Food wasn't high standard and the coffee provided tasted like water my meal of pasta was nearly frozen and tasted awful. Seat comfort was terrible. No leg room. Staff service wasn't high standard and they spoke to many passengers with attitude. I had problems with the temperature of the airplane and when asking for assistance they told me; ""What can we do about it?"". Staff members didn't seem bothered with any complaints.","","","Economy","","5.0","3.0","2.0","3.0","3.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Karl Doyle","United Kingdom","2013-08-04","Flew Premium Economy on VS39 VS40 and I've got to say was pleasantly surprised given the negative comments on here the planes were clean VERA worked both ways without fail the crew were excellent charming even. Both flights departed on time luggage was all but ready by the time we got to the carousel. I am getting the impression (as I've flown from LGW to Vegas and Florida on several occasions) that the Heathrow crews are just much better.","","","Premium Economy","","9.0","4.0","5.0","4.0","5.0","","","5.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Nick Ivanoff","United States","2013-10-15","JFK-CDG. Once at the airport you will take your luggage to the shadiest check-in counter then navigate your way to the most isolated gate at your terminal. Your interaction with staff will be brief and to the point. XL does not win any medals for hospitality. But the planes are all throw-aways from second-tier airlines. You may find that you're travelling in say a Garuda Airlines plane from the 80's. The seating arrangement on XL is probably in violation of at least a dozen FAA regulations and if not it should be. Where seats are normally arranged in rows of 2-4-2 this airline opted for a novel 3-3-3 set-up. This adds an extra seat to each row but unfortunately the back of each seat is practically glued to the back of the adjacent seat and as a result the armrests between seats have nowhere to lift. You will be squeezed in so tightly that if you're even moderately overweight forget it: you won't fit. If you're taller than 6 feet you will probably hurt your knees back and/or neck staying in a contorted position for 7 hours. The seats don't really recline with the exception of a few broken ones that recline too much. The rows are so close to each other that a laptop won't open with sufficient clearance to let you type on it. The food will be nothing short of revolting but you should expect that. Bring your own water: the one you can purchase on board costs $3 for a 16-oz bottle. Want coffee? That will be another $3. They say you get what you pay for. Sometimes however the bargain is just not worth it.","","","Economy","","","1.0","2.0","1.0","2.0","","","3.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","R Ziegler","United States","2013-09-24","We were booked on a flight from CDG to JFK on Sep 23 2013 at 07.30 pm. Before heading to the airport I called to find out what terminal and was told terminal 4 by an XL representative. When we arrived at CDG there was no terminal 4 and know one knew where to find their counter. I tried calling again but was disconnected several times. When we finally made it to 2A and there wasn't anyone there to help since it was 40 minutes before the scheduled departure. I called and was informed that terminal 4 was wrong but that it was 1A which she later corrected to 2A. I'm certain that the representative didn't purposefully give us wrong information but that information caused us to miss our flight. I requested for customer service to put us on the next available flight but was told ""After considering your request we are sorry to inform you that we will not be able to give you a positive answer."" As it turns out terminal 4 is where they fly in to JFK.","","","Economy","","","0.0","1.0","0.0","0.0","","","0.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Matthew Pickles","United Kingdom","2013-07-10","London (Luton) to Budapest on July 3rd 2013. We were delayed for 12 hrs in London - basically waiting at the gate. No one from Wizz was there to say sorry or even offer a free bottle of water. Eventually people from the sub contractors turned up who refused to take any ownership for the delay. The airline knew there was a problem with the plane but simply lied about it at check in presumably to avoid any requirement to give us anything in the way of compensation. On the plane the captain made a nice speech apologising for our treatment but this did not extend to giving us so much as a free drink. Bottom line is that Wizz seems to do everything so cheaply that there is no- one to help if anything goes wrong with your flight. I would try and avoid Wizz in the future. Really not worth it unless absolutely unavoidable.","","","Economy","","","1.0","1.0","3.0","0.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Prust","Germany","2013-06-26","HHN-TGM and return June. Our first trip with Wizz Air and probably not our last. Flights were on time in both directions and were promptly boarded with the minimum of fuss. We found the baggage allowances adequate and staff were not checking other than a few people who were obviously over the limit. We had paid for priority boarding which worked very well and extra legroom although the standard legroom looked perfectly adequate. If I was travelling alone I probably wouldn't bother with either. The cabin crew were efficient and courteous. There was no hard sell as with Ryanair and some of the other low cost carriers - for that reason alone I would fly with them again.","","","Economy","","9.0","4.0","4.0","3.0","0.0","","","4.0","1"
"yangon-airways","/airline-reviews/yangon-airways","Yangon Airways customer review","Jeff Nash","Australia","2013-05-01","Took the 4 tourist flights around Myanmar all flights departed and arrived ahead of schedule. Planes clean with good leg room friendly and efficient cabin crew. On the 2 longer flights a very pleasant snack was served and the best cup of airline coffee I have had in almost 40 years of air travel plus a choice of juice on the 2 small flights.","","","Economy","","10.0","5.0","5.0","4.0","0.0","","","5.0","1"
"xiamen-airlines","/airline-reviews/xiamen-airlines","Xiamen Airlines customer review","Greg Doddrell","","2004-03-28","I travelled from Shanghai to Xiamen and back on Xiamen Airlines and was pleasantly surprised by the friendly service both there and back and the high quality food on the return evening flight. Compared to other domestic airlines in China Xiamen Airlines was a good experience.","","","","","","","","","","","","","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ian Jones","Spain","2013-04-02","I travelled economy BCN - Malaga - BCN with extra legroom as I knew the pitch was very narrow. Boarding was slow both ways and very disorganised on the way back. I had paid for extra legroom but it was taken away from me on the way back as they changed the aircraft. However the airline did refund the extra I paid for both ways. When you pay extra legroom you get what would be considered a normal pitch on other short- haul flights. Normal seats on Vueling have an extremely narrow pitch. I must say it was my worst trip on a plane in a while. The only positive point is that the cabin crew were friendly.","","","Economy","","2.0","2.0","3.0","0.0","0.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Brown","United Kingdom","2013-08-04","LGW to LAS return ORD to LHR. Flight to Vegas good. In the bubble of a 747. Good on demand video aircraft newly refurbished. Flight back on an A340 with dreadful inflight entertainment from the stone age. The crew were good on both flights kept us supplied with water and orange juice. My only real complaint was the food! Not expecting gourmet in cattle truck class but the food really is dreadful. The food out was passable (just) but the return leg from Chicago was inedible. Bread rolls that resembled a pet rock a lump of gristle the menu said was beef and breakfast was some lump of coloured sugar called a breakfast bap another lump of sugar called oat bar and a frozen lump of sugar called orange juice. And to finish - a mini roll of love hearts sweets! Come in Virgin - we know you need to keep costs down but surely you could do better that that?","","","Economy","","8.0","4.0","4.0","2.0","3.0","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","G Travis","United States","2013-09-12","I had booked a flight Catania to Paris non stop months ago. I booked the flight because it was a non stop. A week before the flight I received an email telling me that the flight had been changed and would now stop in Palermo before going to Paris and would therefore arrive Paris at 02.10 in the morning and would take twice as long! I called them to try to cancel the flight. It cost me close to 10 dollars because they have a phone number which charges you for waiting on the line. They then told me that the flight was still technically a non stop flight as the stop in Palermo was merely ""technical"" (whatever that means) and that as the arrival was less than 2 hours later than originally planned they did not have to reimburse me. I will never use this company again.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","M Smith","United States","2013-08-27","Just returned after a trip with family to Paris from JFK. Check-in with e-ticket was no hassle. No pre-selection available but they were good in making sure that family was seated together. Be aware of size and weight limits on baggage but we didn't have problems. Seats no different than other carriers. The crew was professional and accommodating. The flights left and arrived on time. The food was typical airline stuff. All considered wouldn't hesitate to travel with XL again. Saved nearly $2500 by using them.","","","Economy","","9.0","4.0","4.0","3.0","4.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Nicolescu","Belgium","2013-06-10","CRL-OTP and OTP-CRL. Very good for a low cost decent even in terms of legacy carrier standards. Their hold luggage policy is very generous - the limit is 32kg of hold luggage which is more than any other LCC or legacy offers nowadays. Clean airplane perfectly on time gracious and very nice staff in Romania.","","","Economy","","9.0","3.0","5.0","3.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Holtschoppen","United Kingdom","2013-06-06","W6 8002 London Luton - Vilnius 24 May. Return W6 8001 Vilnius - London Luton 28 May 2013. I flew Wizz Air for the first time a couple of weeks ago. The crew were friendly and the plane was very clean. All in all I had a pleasant and safe flight - the only thing I would suggest is that they allocate seats to avoid the scrum. Would use them again.","","","Economy","","7.0","3.0","4.0","3.0","0.0","","","4.0","1"
"yangon-airways","/airline-reviews/yangon-airways","Yangon Airways customer review","Rob Briggs","Australia","2012-07-05","We were booked to take 4 flights on Yangon in June. A little concerned when we fronted the quaint little desk in Yangon to find it unattended but were assured that there are helpers at all Myanmar airports who take your bag to the desk and deal with it. The next 3 flights on Yangon were good. Planes were all prop aircraft seating about 70. I think we were on the same plane every time. Seats are not allocated which worried us at first but it was not an issue. The sticker to identify patrons in the departure lounge are a cute touch. Nice little snack and drink no matter how short the flight. Staff were friendly and helpful.","","","Economy","","9.0","","","","","","","4.0","1"
"yangon-airways","/airline-reviews/yangon-airways","Yangon Airways customer review","Reinhard Kaempfer","Germany","2009-03-10","RGN-MDL on ATR . We were a bit sceptical when our travel agency booked on Air Yangon because we couldn´t find much about this airline in Skytrax. The plane left twenty minutes earlier than in our tickets stated- so do reconfirm the day before ! No hassle with luggage and weight security checks -as in the whole country- very relaxed but efficient. Comfortable seating on this short trip little snack for those who are extremely hungry. Friendly staff clean plane and very pleasant flight. We felt safe and would fly with them again.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Jamat","Singapore","2013-03-27","I flew from GRX to BCN on the night of 1 Mar 2013. It wasn't a full flight hence boarding was a breeze. Cabin crew were friendly and the aircraft was really clean and I felt that the legroom was not as limited as other Asian carriers operating A320 that I've been on. Flight departed on time and arrived ahead of schedule. Based on my experience flying on budget carriers in Asia Vueling certainly exceeded my expectation!","","","Economy","","9.0","5.0","4.0","0.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Rodolphe Paccard","France","2013-02-14","NCE-BCN BCN-SVQ SVQ-NCE via BCN. While in Barcelona I receive an email telling me that my flight from Sevilla to Nice has changed but with no information on the nature of the change. In BCN on my way to SVQ I asked the Vueling information desk and they couldn't access my return flight information. In Sevilla I called again until I was told the flight I had booked had been cancelled. I had to stay an extra night in Sevilla at my expense so I could fly back one day later as scheduled. I paid 12 € per leg for carrying my luggage in the hold however I noticed several passengers with large and heavy bags in the cabin. This makes you wonder about the policy. Like many low-cost airlines Vueling has leather seats and I don't like the feeling of sliding down on them. Although I would not recommend flying with Vueling they are very competitive in terms of fare and often the only choice on certain routes.","","","Economy","","3.0","2.0","3.0","2.0","0.0","","","0.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Illenberger Joachim","Germany","2013-08-04","JFK-LHR (final destination HAM) on VS 046 (747-400) as a family of 5 including one infant. Check-in in JFK took 30 min. I asked for information on how to transfer from T3 to T5 at LHR but no info was available. At the gate in JFK we handed over our stroller to ground staff for delivery at a/c in LHR. In the a/c eventually we were then told that at LHR strollers are only delivered at the baggage belt and never at aircraft. Well our stroller is still missing. Shortly after take-off we asked for a baby bassinet. It was only then that cabin crew advised us that our daughter is 1kg over the 9kg bassinet-limit so we won't be able to use it. Meal quality is what it is for Economy Class - nothing wrong about that. Surprised to see that cabin crew would not go around to distribute water or sodas during the night. Astonished by the general behaviour of most of the cabin crew: mainly impudent sloppy and almost rude. To summarise it was a pretty lousy experience and a big disappointment for me as I always thought very highly of VS and their product strategies. Instead of service trained cabin crew we had the impression to be taken care of by a crew of teenage girls in uniforms. While the IFE is very comprehensive (but nothing extraordinary anymore compared to today's standard) the human contact still is the most important part of product quality in the airline business and this is were in my view VS failed completely.","","","Economy","","2.0","1.0","1.0","2.0","3.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Henry Kersten","New Zealand","2013-08-01","We had booked an Air NZ flight but with Star Alliance ended up with a part journey Heathrow to San Francisco on Virgin Atlantic. I had the misfortune of getting sick during the flight. Once they realised I was sick and not in need of emergency medical help they ignored me and my flight was awful. Never made any effort to assist. They said they would get our carry on bags taken for us. As we had a family of five with small children we had a number of bags. As soon as I took a step off the flight they decided they could not. You can imagine my feelings towards them at that point. Should be avoided at all costs.","","","Economy","","2.0","2.0","1.0","3.0","1.0","","","3.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","O Yeramian","United States","2013-08-04","MIA-CDG. The seats uncomfortable and you could not move since the space between the seats was ridiculously small. Seating upright my knee touched the seat in front of me. You cannot get a seat assignment before checking in. The check in is very Slow. The baggage allowance are under all other airlines.","","","Economy","","1.0","1.0","4.0","0.0","0.0","","","2.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","A Harper","United States","2013-07-14","New York JFK - Paris CDG 3 July. Was pleasantly surprised. As someone who travels a lot I was impressed by how much of an effort FA's made to be nice. The seats were a bit small but not more than most airlines these days and they were modern and clean. The meal was just okay but I was not that hungry and the coffee was delicious. The money I saved was well worth it!","","","Economy","","9.0","4.0","5.0","3.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T Cassidy","United Kingdom","2013-06-06","LTN-BUD. Worst experience with any airline 7 hours delay with no explanation all they did was give us 2 food vouchers totalling 12 euros. We were only going for a weekend break and it was 4am Saturday morning by the time we got to our Hotel. Seats were cramped and uncomfortable and judging by the other comments here watch out for their luggage size scam.","","","Economy","","","1.0","0.0","0.0","1.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","E Davis","United Kingdom","2013-05-29","After waiting at the departure gate at Prague airport for nearly 2 hours for a scheduled flight that had been delayed we were given free meal tickets and told to return when called. However the call never came. We returned to the gate which had been closed and with a number of other disgruntled customers we were told by Prague airport staff that the airline had cancelled the flight all Wizz Air representatives had gone and we would have to arrange our own way home. We were able to book a flight home with BA and the airport were able to find all customers free accommodation. I am grateful to Prague airport staff for their help but Wizz airlines were abysmal.","","","Economy","","","0.0","1.0","0.0","0.0","","","4.0","0"
"yangon-airways","/airline-reviews/yangon-airways","Yangon Airways customer review","James Halley","Australia","2009-02-02","If you experience any problems submitting comments on the above link please use our general Feedback Page","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Youle","France","2013-01-22","Rome - Nantes. Flight cancelled and the only option given to us at the desk was to fly later on to Paris with a coach journey on to Nantes. Supposed to arrive at 7pm and ended up arriving at nearly 4 in the morning the next day. We were travelling with our 2 year old. Staff unhelpful. No refreshments no help at all. Pretty annoyed to see in the EU legislation that they are obliged to offer us a similar flight at a later date - at the desk they told us if we didn't accept the coach journey it'd be at our own cost.","","","Economy","","","2.0","1.0","2.0","0.0","","","0.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Brown","United Kingdom","2013-01-14","LHR-BIO. Maybe I've done BIO with Easyjet too often but it all seemed to go very smoothly. 1/2 full plane helped so could spread out. Flight on time service was fine. 9.50 Euros for baguette beer and Pringles would be excessive on the ground but OK as budget airline costs go. Check-in took 5 minutes boarding was quick.","","","Economy","","8.0","4.0","4.0","3.0","0.0","","","3.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","John Wells","United Kingdom","2013-07-31","LGW-ANU and return. Excellent flight experience. Seats were comfortable and converted into lie-flat beds with proper sheets and pillows as well as a ""sleep-suit"" provided. Service was friendly and efficient. Food outstandingly good.","","","Business Class","","9.0","5.0","5.0","5.0","5.0","","","5.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Khattab Youssef","United States","2013-07-30","LAX-LHR-LAX on an airbus A340-600. Both flights were wonderful and comfortable. Check-in staff and inflight cabin crew were welcoming and helpful. The food drinks and snacks were great. Clean cabin. Inflight entertainment was excellent. Inflight amenity kit also given. Would definitely use for my next travel plans.","","","Economy","","10.0","5.0","5.0","5.0","5.0","","","5.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","M Lazard","United States","2013-06-09","Our trip was fine. XL got us to Paris and back earlier this month with no drama. The flight was very smooth and our party of six easily saved $3000 over what the major carriers charge on this route. The cabin crew gets high praise for their professionalism and courtesy. We would definitely fly XL again.","","","Economy","","8.0","3.0","5.0","4.0","3.0","","","5.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","S Nanavati","United States","2013-05-19","CDG-JFK. New aircraft. Dinner served a couple hours after take off. Plenty filling. Seats are similar to what is found on a regional jet - less width less legroom and they put 9 across on an A330-300. Paid $650 which is a bargain. Return flight was not full requested a row to myself which was granted. Video on overhead monitors - one movie and a couple shorts. Unlike JFK boarding was by row from Paris. Flight left on time arrived on time.","","","Economy","","7.0","2.0","4.0","4.0","3.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Bishop","United Kingdom","2013-05-19","My wife is currently at Budapest airport with an unexplained 3.5 hr delay. They do not have not enough planes to cope with even the slightest problem and their staff all go missing when angry punters are looking for them for explanations. When it comes to checking if your cabin bag is too big to take for free they have lots of staff. When it works it's ok but they are greedy and customer service stinks.","","","Economy","","","4.0","1.0","1.0","0.0","","","2.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Bluen","United States","2013-05-16","My wife and I flew from Budapest to Frankfurt. Plane was on time. Everything else was poor. The flight cost was not the cheapest being about 130 for both and having them charge you for every additional item. We were confused about the carry on requirement and our one bag was too large good on any other airline but a 30 expense on this airline in addition to the earlier cost. They provide nothing in the 2 hr flight without you having to pay no water no peanuts nothing unless you pay. The seating was the most cramped we have ever experienced with some spacious seats in the middle and you guessed it you have to pay extra on the spot for those seats also. Overall a regrettable experience.","","","Economy","","","1.0","2.0","0.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Derek Salter","South Africa","2012-12-03","Barcelona to Ibiza return. Fine for a short flight. Clean plane and comfortable seats although leg room limited - managed to book an exit row seat on return which helped. Boarding chaotic and passengers carried more than the 10kg hand luggage which wasn't controlled and led to storage issues. Both flights arrived early. A good budget airline experience overall.","","","Economy","","8.0","3.0","4.0","0.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Guido Schad","Germany","2012-11-19","Flying Vueling is more or less a disaster. I flew them 8 times in the last 3 weeks (mostly ZRH-BCN-LPA) and no flight was on time. I always purchase the tickets online and did not receive a confirmation 3 times in the last few weeks so I had to go to the ticket counter at the airport. Yesterday (BCN-LPA) we had a delay of 79 minutes without any explanation as to why with no apology. Service is often quite unfriendly very shocking indeed that cabin crew are often unable to speak English fluently. Vueling flies with AB A320 - not very comfortable but at least quite new.","","","Economy","","4.0","3.0","1.0","4.0","1.0","","","2.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","S Gadd","United Kingdom","2013-07-29","Very disappointed flight going out to Orlando from Gatwick ok. Flight coming back was a joke 747-400 very cramped unable to put tray down as not any room. Husband had to ask for a drink of water an hour into flight as nothing offered. Dinner served 1.5 hrs later if you can call it dinner. Breakfast was a flat muffin a thin biscuit and a mouthful of orange. Staff very rude. I will never use them again.","","","Economy","","1.0","1.0","1.0","1.0","4.0","","","1.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","C Dano","Switzerland","2013-07-24","LHR-NYC-LHR on 747's. Planes were old and surprisingly dirty. Staff nice and chatty trying to make you feel welcome and providing a good service. Cabin and IFE old and worn out. I would recommend VS only if you get your ticket for a good price otherwise the other European carriers are a better alternative.","","","Economy","","5.0","3.0","3.0","3.0","3.0","","","5.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","S Nanavati","United States","2013-05-19","JFK-CDG. Flight left at midnight. New aircraft. No meal after take off breakfast at landing - which was of better quality than I've been served on many American carriers. At other times drinks were a la carte. Seats are similar to what is found on a regional jet - less width less legroom and they put 9 across on an A330-300. BUT the ticket price was $650 which was nearly $400 less than Air France. Flight was full difficult to sleep due to limited recline. Audio available in each seat. Video on overhead monitors - one movie offered. Boarding was odd no announcement so it was a free for all. Bottom line: I got to Paris with my luggage and paid only $650. The is a value airline but I have better things to do with $400 than give it to a legacy carrier.","","","Economy","","7.0","2.0","3.0","4.0","3.0","","","5.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","H Gomez","Spain","2013-05-19","Flew XL Airways JFK-CDG last week. Its a low cost airline so you get what you pay for. Tickets are always really cheap but it has its toll. The plane was a brand new A330 with 400 souls inside so be patient. The check-in was probably the slowest I have seen in my life. They have a strict 1 bag 20 kgs policy and they could even charge you extra if your suitcase is a bit big even if its empty so check terms and conditions before buying a ticket.. No IFE on board no drinks or snacks just a breakfast upon arrival. Small seats little leg room but for half the price than anyone else.","","","Economy","","5.0","2.0","3.0","2.0","1.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Medve","Poland","2013-04-18","I flew from Warsaw to Budapest and back. The ticket was cheap less than 20 EUR for both ways. The attendants were friendly and the flight was on time. Altogether good quality for a reasonable price I felt no difference in quality compared to many legacy carriers.","","","Economy","","10.0","3.0","5.0","0.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Terri Leek","United Kingdom","2013-04-16","Waited all day in departure airport with 'Delayed' message showing and no explanation. Then 'Cancelled'' appeared at 6pm and still no one from Wizz Air to explain. Eventually asked to pick up luggage and queue up at Menzies desk. After 1 hour queuing we were told by them to use our own phones to rebook if we wanted to get on next day's flight as their computer was 'down' No one there from Wizz Air to organise or apologise.","","","Economy","","","1.0","1.0","1.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Tryna van der Westhuizen","South Africa","2012-11-14","The one negative experience was that they changed boarding gates and we did not realised it until we saw no activity at the gate very close to boarding time. But that could also be because we were in a foreign country and could not hear or understand the announcements properly. Recently I travelled a lot and the one thing I really appreciated was the pilot who indicated landmarks something that did not happen on any of the other flights I undertook. Barcelona to Brussels 11.11.2012. The food and beverages were very average but in par with other airlines.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Torben Magnusson","Denmark","2012-11-12","BCN to CPH. Online check-in did not work but no speakable line at El Prat and seats allocated as desired. Called early to the aircraft so we left on time. Arrival 20 minutes early into CPH. Not bad for a budget airline.","","","Economy","","6.0","4.0","4.0","3.0","2.0","","","5.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","M Alexander","United Kingdom","2011-10-09","Beirut to Sana'a on A330. Yemenia offers a First and Economy class no Business. Odd concept as the First class hardly lives up to expectations. Pre-take off juice offered (this is a dry airline) and a passable dinner with a choice of three dishes presented on a trolley. Limited IFE mostly in Arabic but not a problem for this 3 hrs flight. Took off and landed more or less on time and the ticket price was good. Usual scramble at Sanaa airport.","","","First Class","","6.0","","","","","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","L Scott","United Kingdom","2013-07-24","Little Red - LHR-MAN VS3041 - 22/07/13 - MAN-LHR VS3044 - 24/07/13. Check-in staff at LHR very friendly and engaged with customers Boarding and departure was on-time and landed early into Manchester. Same standard of product offered as BA onboard. Check-in staff at MAN where inattentive and didn't interact with customers. At the gate the same staff were boarding passengers onto the plane again no customer service at all and the staff just chatted to each other whilst scanning customer boarding cards. Flight left 15 mins ahead of schedule and landed 30 mins early into LHR. Both flights where quite empty the crew didn't have much to do so I wouldn't like to comment to much here and as time passes and the flights hopefully get busier then I hope the crew will be able to become more customer engaging. Overall the only thing that let my trip down was the Manchester check in staff. Came across to me as either bored or not interested in the customers.","","","Economy","","7.0","4.0","3.0","4.0","1.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Angela Emms","Australia","2013-07-24","Originally booked under the impression that this was a direct flight from Sydney to London. There was a stopover in Hong Kong where passengers were herded off the plane herded through a security check through passport control and onto the plane where we proceeded to sit on the runway for 3 hours. Plane was late into London and we missed our connection. Virgin issued us new tickets which we took to BA only to discover that we had been issued with tickets but the flight had not been booked and the best that they could offer was 3 separate seats. Arrived at our destination 5 hours late. On the return journey to Australia I was informed in London that my 5 year old granddaughter could not be booked on the flight from Sydney to Brisbane and was to ask at the desk in Hong Kong. In HK a surly staff member informed me he couldn't book her on either on returning to the security check I was informed that my tickets were on the wrong date. Back to the long queue. Armed with the right ticket we reached the plane and arrived in Sydney on time. Our flight to Brisbane had been cancelled - a 6 hour delay. I have been doing a lot of international travel over the last 40 years but I have never experience 2 such journeys. I will never again fly Virgin and I will not recommend them to anyone.","","","Economy","","2.0","3.0","4.0","4.0","4.0","","","3.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","B Rogers","United States","2013-05-19","JFK-CDG. There was no online check-in or assigned seating. My carryon was weighed - backpack containing my purse and newspaper which I had to remove so it would weigh under 5 kilos. Luggage was piled to the side of check-in which was a hint of what was to come. Boarding was a nightmare as it was first come first served and not seating by rows or sections. 2 cups of water and 1 meal later we arrive and promptly find 2 of our party's luggage missing. It appeared that over 50 other passengers where missing their luggage. It is now day 3 of no luggage and I have nothing good to say about this airline.","","","Economy","","","1.0","2.0","1.0","2.0","","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","A Khoo","Singapore","2013-02-04","We flew XL France out of Paris. Searching their website was most unhelpful. Unlike Air Asia Tiger Air and Jetstar (all are low cost carriers in Asia) we found XL France website the least interactive with customers. Our attempts to communicate with XL France to purchase two seat upgrades met with a ""wall"". We had to get friends in Paris to talk to them. Otherwise food in Premium economy was good. What saved. The day was a stewardess who was very professional with her excellent service to all. Leaving today 2013 for Paris fm Cancun and am told by XL I can only purchase an upgrade at the airport. So it means leaving early to wait in queue. You wished XL France could be more customer friendly.","","","Premium Economy","","3.0","4.0","3.0","4.0","2.0","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Emiliano Morchi","Italy","2013-04-14","Regular on MXP-BUD-MXP route. All the journey apart from one leg were on time. The aircraft's are quite new and clean. If you're lucky you can get the plane with slim seats: it will entitle you to a decent legroom otherwise with the old ones is simply inhuman. In my opinion that's the only bad point of this airline. The rules about hand luggage are not easy but once familiar is possibly to cope with. The ground staff in this respect in MXP are very tolerant while in BUD are strict and rude. If booked in advance the fares are really good and the overall service is acceptable and better than Ryanair's. Let's say if you go for a low-cost is impossible to expect a high-class level and Wizzair falls under this scheme.","","","Economy","","8.0","3.0","3.0","4.0","0.0","","","5.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Thor H Killi","Norway","2013-04-04","Oslo (Torp) - Vilnius - Oslo (Torp). Wizz is a typical low cost. You get what you pay for and nothing else. We chose to pay extra for XXL seat - and had lots of space. Crew was nice enough - but their English was a bit below standard.","","","Economy","","5.0","5.0","3.0","3.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Humberto Alva","Mexico","2012-11-10","Barcelona to Venice with my wife even though it was an early flight it turned out to be very good and on time. Crew very helpful and polite.","","","Economy","","8.0","4.0","5.0","3.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Quinnell","Canada","2012-10-22","Although the seats were a bit too close together for my comfort I found the staff at the gate and onboard very efficient and professional. Our flights between Barcelona and Palma were on time.","","","Economy","","7.0","3.0","4.0","0.0","0.0","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Aagar Sambasivan","India","2011-08-11","Sanah to Mumbai on A330. A full flight but the crew were efficient polite and with passable English. I had window seat 30A and the legroom was just fine. Food was good but a little dry. Inflight entertainment not very exciting some Arabic drama without subtitles. Announcements from cockpit were clear and kept passengers updated. The negative is the awkward timings of the flight which arrives in Mumbai at 4 in the morning.","","","Economy","","5.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Abdourahman Bakr","Djibouti","2011-07-18","Djibouti-Sana'a. There was a small delay leaving but that was not a problem as the flight is less than 1 hr. During the flight we were given a drink and a sandwich which was nice because the flight is so short. The crew members were professional and spoke Arabic and English (not French). I suppose the seats are standard for this kind of plane Boeing 737 and I had ample leg room. Also the plane was not full so I could have 3 seats to myself.","","","Economy","","6.0","","","","","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Martyn Chant","United Kingdom","2013-07-23","LHR-BOS on newly acquired A330-300 flight VS11 returning on the same aircraft flight VS12 some 2 weeks later. We booked Premium Economy both ways and were interested to see how the new aircraft compared to the A340-600 and the B747 we had used with VA over the past 20 years making the same trip. Our flight out was fine (day flight) with all of the staff very attentive and efficient. Refreshments were plentiful and the food ok. The new Premium Economy seats were just about acceptable given the quite short leg room. Boarding excellent. Return journey (night flight) was very disappointing with quite a late dinner leaving about 2+ hours for some sleep before time for their so called breakfast. This night flight seemed understaffed or were very inefficient but the most disappointing aspect was how uncomfortable the seating was when the person in front put their seats back into the fully reclining position. Being only just over 6 feet tall the seat pressed on my knees for most of the time making any sleep impossible. Also very difficult to get up to stretch or visit the washroom. The food was substandard and poorly presented. What a disappointment bring back Premium Economy in the bubble of the 747's or can I suggest that VA management take a trip and fly Premium Economy with Air New Zealand to see how it should be done!","","","Premium Economy","","6.0","2.0","3.0","2.0","4.0","","","3.0","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","J Triton","United States","2013-07-23","VS007 and 008 from Los Angeles to London Heathrow and back. Overall very impressed. Service is excellent. Staff keep you well fed and hydrated even in economy. Obviously it's still airplane food. However the entrees were hot the salads were cold and everything they gave us was filling and edible. Seats are a mixed bag. On the way to London (on board an A340-600) I had a bulkhead seat. The extra legroom was nice but the seat was extremely narrow because it had the tray table and TV in the armrest. In addition to that the seatbelt (for some inexplicable reason) was extremely thick and padded. Between the thick armrests and the thick seatbelt I easily lost 3 inches of seat width. Spent the whole flight with my knees jammed together it was miserable. However on the flight back I was on a 747-400. I sat in the back of the plane where there are fewer seats per row giving more room overall. On top of that my seat had extra legroom for some reason (I'm not exactly sure why...) - I just know that it was one of the first flights I've ever been on that my knees weren't touching the seat in front of me. Entertainment was very good. The only problem I had was that on the flight out (in the bulkhead seat) the TV was stowed on the floor and the extended up in front of me. The screen had been repeatedly kicked and flickered in and out and the remote stopped working halfway through the flight. In the end I highly recommend Virgin. My recommendation is that if you choose to fly Virgin avoid the bulkhead seats. The extra legroom is not worth it.","","","Economy","","8.0","3.0","5.0","5.0","4.0","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","A Kumar","United States","2012-08-09","XL Airways France is a charter airline that has recently entered the US market. I flew SFO to CDG non-stop and paid $500 less per person than I would have on Air France. That's considerable savings! I read you get what you pay for - well I happen to have flown Air France also and they are no different than XL Airways France. The economy in XLF is very similar to Air France with the exception of IFE/ individual screens. You get two meals on a 10 hour flight - a warm meal after take off and a cold meal before landing. One my first leg I upgraded to Premium Economy for a measly $39. The only difference is a few extra inches of leg room (barely noticeable) and leather seats. You still don't get individual screens (only in Galaxie Class or First Class). Crew is extremely friendly and bilingual.","","","Premium Economy","","8.0","","","","","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Jean-Marie Humeau","France","2012-08-01","I just come back from a trip to the west coast: CDG-SFO-CDG. For the first time I flew on XLAirways. The check-in was quite good. However the boarding was a little bit of a mess in Paris. There were mothers with babies who had not been even taken care of. During the flight the kindness of the crew was quite good and its efficiency too. Seats would have leant a bit more you could have thought you were in business class.","","","Premium Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Sander van Kan","Netherlands","2013-03-05","EIN-BUD-EIN trip. Good steady flights which were on time only the flight to Budapest was slightly delayed because of military traffic inbound for Eindhoven. Cabin crew was good legroom was sufficient for 2 hours but for longer flights to cramped. We choose Wizzair because of it's good price and for the money was worth it.","","","Economy","","8.0","3.0","3.0","0.0","1.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Devane","United Kingdom","2013-02-13","Luton-Gdansk. I'm 6'4'' and found that I couldn't fit in the seat as they are spaced too close together. I brought this to the cabin crew attention and paid £10 x 2 for my Girlfriend and I to move seats. On return trip I was stopped at gate by staff as my bag (cabin approved) was oversize and would have to pay £30. I explained that I had just flown out 2 days previous and had no problem with my bag size. She was rude unapologetic and robotic in her manner. After paying she handed me my receipt without so much as a thank you or sorry for any inconvenience. I sat twisted in the cramped seat with my right leg out onto the walkway. There was no way I was giving them another penny for extra leg room and to top it off the announcement at the start of the flight stated that 'our passengers comfort is our priority during this flight'. Definitely not value for money with all extras added.","","","Economy","","","1.0","1.0","0.0","0.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R James","United Kingdom","2012-10-11","Avoid or ravel at your peril with Vueling. An 18 hour delay on a 2 hour Barcelona to Southampton flight. Ended up on a rescue plane that had to be chartered from the UK which diverted to a different airport at the last minute and arrived at Southampton on coaches at 3am. Barcelona Airport was carnage all day as Vueling cancelled one flight after the other and customer service agents are only landside meaning a lot of to-ing and fro-ing. It says something when an airline needs to have a police presence at a departure gate.","","","Business Class","","2.0","3.0","1.0","3.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Quinn","United Kingdom","2012-10-08","We booked four flights this year for CWL to BCN and return. Vueling managed to cancel one with three days notice and alter the other three. One flight they altered left us at BCN at 0130 on a Monday morning. Another they altered from Saturday to Sunday. To make matters worse we tried to rebook to different days and they wanted another 156 Euros. No reply to e-mails so eventually rang them on their Premium Rate phone line which cost £10. It cost an extra £400 to use this airline for our holidays this year in rebooked flights and additional accommodation and all without the slightest apology. I would have been cheaper to fly Club Class with BA. Use this airline at your peril. They are cavalier about their schedules and don't give a damn about their customers.","","","Business Class","","2.0","1.0","2.0","3.0","0.0","","","1.0","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Ermias Yohannis","Ethiopia","2011-06-13","Addis Ababa to Sana'a on Yemenia proved a dubious experience. Taking off at five in the morning meant check-in at three. Night-time seems a busy time at Addis Ababa airport as it was quite crowded. Took forever to get to the counter. Onboard settled down for a nap but woken by attendants insisting on serving a snack for breakfast. Plane almost full and seats narrow very tight legroom if person in front reclined seat. Suddenly announced flight was stopping in Aden due to troubled situation in Sana'a. Very poor information on how passengers would be shipped to Sana'a. Crew seemed as puzzled as passengers. Paid a visit to restrooms just before landing - an ugly sight. Price was reasonable and only direct flight from Addis to Sana'a so no choice really. Eventually got to Sana'a on domestic flight after a night in Aden courtesy of the airline.","","","Economy","","3.0","","","","","","","4.0","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","P Yogesh","United Arab Emirates","2011-06-04","Aden-Dubai on A310. Check-in swift and airside in less than 30 mins. Flight overbooked caused delay as ground staff sorted out rebookings for disgruntled pax. Boarding was mildly confusing as some pax did not respect seat assignments. Crew did their best to sort it out and finally got my seat. Seat pitch tight for someone over 180cm limited seat recline - good enough for 2h 30min flight would have been worse for long-haul. Video on safety procedures was running during take-off. Light meal served after take-off. Good selection of juices though only one drink offered. Cabin fairly clean but hygiene of restrooms questionable. Rule on mobile phone use not enforced by crew and several pax out of their seats emptying overhead bins while taxiing to stand at Dubai - quite chaotic.","","","Economy","","5.0","","","","","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Cheung","Australia","2013-07-22","VS200 from Hong Kong to Sydney. Sat just behind the first row of PE cabin there are quite a few babies crying and screaming didn't bother me. Staff very efficient and helpful proactive. Seat very comfortable great legroom. Welcome drinks are juices or champagnes the glasses used for the champagne are the smallest I have ever seen on a flight. FA kept doing more rounds of welcome drinks so can have more juices or champagnes if you want. PE cabin totally full but didn't feel cramped toilets wait time are acceptable even though some Economy passengers are using them. Main meal is very tasty and served on china and proper cutlery. The pre-landing breakfast is more Economy feel plastic cutlery is used and minimal food but quite tasty and surprisingly juice is not available which is disappointing. All in all a very good and comfortable trip.","","","Premium Economy","","8.0","5.0","5.0","4.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","D Cheung","Australia","2013-07-22","VS201 from Sydney to Hong Kong. Boarding very smooth. Interiors look fine. Old fashioned entertainment system navigation is not that easy touch screen function is not available. Seat width is a little bit narrow but legroom is good. Food portion is small especially the snacks before landing. Wines available are fine. FA are robotic didn't display much enthusiasm in helping and dealing with passengers they are efficient in doing the meal services. Toilets are clean all the time. A very smooth ride.","","","Economy","","6.0","4.0","3.0","3.0","3.0","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","T Kerr","United States","2012-07-02","Flew SFO-CDG on 2 Jun 2012 and return CDG-SFO on 30 Jun. Good flights in both directions. Economy seats are standard Airbus seats in 3-3-3 configuration on A330. Meals are typical airline fare. No matter what airline you fly always best to get a good pre-flight meal if in economy. One must recognize that the meal is simply to help pass the time. Whatever deficiencies others express about XL Airways are made up by the personable flight crew and the great fare prices. Check in was very efficient in San Francisco; typically Gallic in Paris.","","","Economy","","9.0","","","","","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Robert Preston","France","2012-06-12","Paris-San Francisco in GALAXIE Class. Friendly service good food decent amenity kit and I liked the films on the video player. The plane is older but comfortable enough and the service makes up for it. The price for Galaxie is comparable to premium economy - and their service is far better than Air France. XL Airways is a great alternative and I'm glad they are doing the Paris-SFO LAS and NYC route. Good value for money! They need to add a lounge for Galaxie and maybe think about a loyalty program. I will fly them again over AF any day.","","","Premium Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Cervov","Ukraine","2013-02-08","Our first flight with Wizzair from Skopje to Memmingen and all was correct there was no delay. Food was just for sale but for a normal Price. Flight staff were very friendly. We can recommend.","","","Economy","","10.0","3.0","5.0","3.0","5.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T Ivan","Switzerland","2013-01-17","BEG-BSL-BEG. At first I thought the booking is somewhat odd with all the different fees but once you get the hang of it it's ok. The plane was 1 hour late outbound due to very cold weather and de-icing. I didn't really mind at the price we paid we were ready to wait. The flight back was smooth. All in all except the seat comfort I like Wizz.","","","Economy","","9.0","2.0","5.0","4.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G Cacace","United Kingdom","2012-10-04","Our flight from Barcelona to Southampton was cancelled and we haven't been notified. We found it out at check in. Redirected to their main office who admitted that they have no flight scheduled to Southampton and that we had to go and purchase tickets with another airline. Spent £600 to fly to Heathrow + trains to Southampton!","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Alexander Mokretsov","Russian Federation","2012-09-24","DME-BCN-PMI and back which turned to be PMI-BCN-OLY. On the route from Moscow to Palma-de-Mallorca via Barcelona: the planes were new the crew were great the seats comfortable and the timetable convenient. The problems began on my way back. The plane from Palma to Barcelona was delayed for an hour so at the time of landing in Barcelona my connecting flight to Moscow was supposed to depart. Instead of delaying the flight to Moscow for 30 min which would have been sufficient for us to board Vueling opted to send a plane to DME without us. What was even more infuriating is that Vueling representatives assured me that the flight was waiting for us at D10 gate. The transit desk managers could offer nothing better than the next flight at the same time tomorrow! Such situation was unacceptable for me so they gave me a boarding pass to Paris-Orly flight in the early morning. The flight to Orly was not good - the plane was extremely old and dirty. What I can say is that Vueling is not so cheap but has very convenient schedules from Moscow to Barcelona and back. To sum up could be an option if you are flying without baggage and with at least a 3-hour connection. Otherwise stress is guaranteed.","","","Economy","","4.0","","","","","","","1.0","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Bharti Khan","India","2011-05-19","Sana'a-Taiz B737-800 on domestic half-hour flight. Check-in the usual scramble to ward off people jumping the queue. Once through formalities bussed to aircraft and funnelled through rear door in spite of only one or two passengers in biz. Economy cabin was packed. Passengers seemed to have been given generous hand luggage allowances resulting in crammed overhead compartments and stuffed under-seats. Light refreshment cold drink served - nice touch given short duration. Cabin attendants professional though not too smiley.","","","Economy","","5.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Eric Attheson","United Arab Emirates","2011-04-30","Addis Ababa to Sanaa. Flight leaves Addis early morning 0445 but requested to be at airport two hours before departure - making this 1h30min flight an all-nighter. Boarding called way too early leaving pax waiting almost an hour at gate before doors opened. Old A310 Economy seats 2x4x2 config had exit row so okay for space. In spite of hand luggage limits several pax carrying huge bundles cramming the overhead bins. Bit of commotion as some pax were not allocated desired seats - took a while to sort. Meal served but didn't eat as trying to catch some sleep. Lights left on throughout flight. Seats standard economy not too clean though and interior showed serious signs of wear.","","","Economy","","4.0","","","","","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","David Husband","Australia","2013-07-21","VS200 LHR-SYD in Y+. I was advised at the gate in HKG that my IFE was not working so was given 20GBP vouchers for in sky shopping. The IFE eventually worked and the voucher was honoured! Again pleasant crew but poor quality food and very limited drinks choice. I am in 2 minds about VS. I think they need to lift their game a bit. Flight left HKG late so we would not get to SYD before the curfew lifted. That could be planned better.","","","Premium Economy","","6.0","3.0","4.0","3.0","3.0","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Marten Grahn","Sweden","2013-07-17","Flight VS095 LHR-YVR July 4 2013. Seats 61-63 A-C. Six people. Flight left and arrived on time. Flight entertainment good but no AVOD. The c seats bad screen and sound. Food small portions. Seats narrow and short seatbelts much longer on a short haul Boeing between ARN-LHR. Alcoholic drinks and pretzels that you can go and get in the galley when you want incl. gin and whisky. According to their website kids should get a backpack but when I asked they said they don't supply it anymore.","","","Economy","","6.0","3.0","5.0","3.0","3.0","","","3.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","C Rochell","United States","2011-08-31","I have traveled 6 times between New York and Paris over the last two years have found the airline reliable the crew to be friendly and efficient.","","","Economy","","10.0","","","","","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","M Stevenson","United States","2011-08-01","My son and I have flown twice on XL mainly because we are on a budget to get to Paris. The seats are tiny and often the crew forget to translate what is being said into English. The crew in the cabin are good considering the long flights. The meals are horrible I recommend eating in the airport prior to boarding. If you don't mind getting up and going to find the crew yes there is enough water I recommend you bring a big bottle. The first time we flew the toilets backed up the second time no problems. Movies were in French only on 1st flight that was fixed on the second flight. Overall you get what you pay for so I will fly them again.","","","Economy","","6.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Petersen","United Kingdom","2013-01-15","LTN-BUD-LTN. Booking and web-check in were very simple adding options such as extra legroom were easy to do the plane looks heavily used but clean and we were early approaching Budapest and only late into Luton because of snow of which the pilot forewarned us about. Inflight service was friendly and helpful at both airports you have to jump through more hoops than a normal carrier but pay the correct fees and you'll get an easy and trouble free flight. I'd recommend the extra legroom seats (which means automatic priority boarding) which are held by a stewardess until take off.","","","Economy","","9.0","4.0","5.0","4.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","K Calderara","United Kingdom","2012-09-16","Return flight Heathrow to Vigo was one of the most enjoyable and hassle free economy journeys. We were allowed to add a bag last minute with no penalties; staff were superb tiny overweight in our bags was ignored. The plane clean and comfortable the online communications regular and the schedule spot-on. The website could improve but that is not to take away from the overall experience - beats Ryanair and Easyjet.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Joseph Shott","United States","2012-09-11","AMS-BCN return. BCN-IBZ return. We tried this new airline because of the timetable and cost. Unfortunately at every turn we were disappointed. Three of four flights were >45min delayed for no reason (no reason given no apology felt necessary on behalf of crew). We realized upon booking that it was 100 euro cheaper to buy one-way tickets versus return tickets for each destination. However what we did not realize nor is it mentioned that your luggage will not connect. In other words you must pay 100 euro more each-way for your luggage to connect. We had 35 min to connect in BCN claim bags check-in get on plane (we made it). Very misleading and even the check-in agents said it was a very bad business policy and to write to the company. The seating provides very little legroom. The flight crew were superb - that's about the only high mark.","","","Economy","","1.0","","","","","","","1.0","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Ian Howarth","United Kingdom","2011-04-25","Sana'a-Paris on A330. On-time departure in spite of elaborate boarding procedures. All pax bussed to aircraft. Inflight fine choice of meal and range of non-alcoholic drinks. Cabin crew courteous with passable English. Economy cabin looked a real mess after meal service - not cleaned. Limited inflight entertainment.","","","Economy","","5.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Roy Clogstoun","Saudi Arabia","2010-02-14","RUH-Sana'a return on time on both legs. RUH-SHH sector was run by the customary A319 which look tired and old. No IFE and food was inedible. SHH-RUH sector a newer A330 was used but still no IFE. Food on this sector was passable scrambled eggs and foul. On both sectors staff ensured that security procedures were adhered to which was reassuring.","","","Economy","","7.0","","","","","","","4.0","1"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Chris Henwood","United Kingdom","2013-07-15","Flown with Virgin Atlantic for the last 13 years and most of the time enjoyed it. My last flight was 2 years ago and they have lost the magic touch. Upgraded to premium economy last minute (Manchester-Orlando and New York-Heathrow) and staff was good enough but obviously short staffed. Anyone noticed they have stopped giving out bags with pens flight socks toothbrushes ear muffs and so on in different colours?","","","Premium Economy","","7.0","4.0","3.0","3.0","4.0","","","4.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","D Bowen","United States","2011-07-10","We booked 3 tickets from JFK in New York City to Paris France because they were a great value on an online booking service. We did not recognize the name of the airline and after booking we started to research comments of those who had used XL. Most all of the comments were bad and we assumed it would be a bad experience. Both flights were on time to the minute. The boarding was fast and easy on both ends JFK & CDG. The airline attendants were both friendly and helpful! The food was good and there was plenty we did not finish eating all of ours. There was enough water so don't worry about taking your own. We have to fly on a regular basis and would choose XL Airways France again. These were among the best flights we have ever had. The only down side was that the seats were small and we are small people so that might be an issue but our flight was only 7 hrs so it didn't bother us. Also we don't know French and most of the details on the Internet are in French. We were assigned our seats when we checked in but there was no problem with getting our seating together. Everyone seemed happy on our flight and I did not hear one complaint.","","","Economy","","10.0","","","","","","","4.0","1"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Thomas St. Pierre","United States","2011-06-27","I travelled on XL I was worried about my trip because there is very little information about XL. The trip was fine. We arrived at JFK 3 hrs early and were all seated together (4 of us). The plane is mostly all French. The seats were fine. The service was fine. Our return trip was the same. I would recommend the airline for those looking for a cheap flight.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Tate","United Kingdom","2013-01-15","LTN-PRG-LTN return January 2013. Plane clean and tidy. Legroom very tight and I'm only 5'9"" - my legs touched the seat in front so must be hell for anyone taller than me. Outward flight landed early. Experience similar to other low-cost airlines. Agree with others that hand-luggage policy is draconian. Website charged us twice for bags during check-in and it is likely to take a long time to get the money back. Staff at Luton refused to help. On-board staff OK but I'd avoid buying the Romanian wine on offer if I were you - pretty vile. Return flight fine but delayed because of weather at Luton. Not their fault and the captain provided good updates. Mixed experience overall but I'd avoid in future as they aren't actually that cheap when you've totted up the overall cost.","","","Economy","","5.0","2.0","3.0","2.0","0.0","","","3.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","I Romanenko","France","2013-01-07","Beauvais - Gdansk - Beauvais. Airport is far from Paris and difficult to get to. Very strange requirement for visa check for non-EU nationals (you have to present yourself to the check-in desk). Outbound flight was an hour late with no excuse from staff inbound flight 15 minutes late. Staff are generally rude and unfriendly. Would avoid in the future.","","","Economy","","4.0","2.0","3.0","2.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Jonas Nensén","Sweden","2012-09-10","Travelled between Stockholm and Barcelona in July. No problems at all on schedule friendly staff and they actually let people pass with too much luggage. However if your height reaches above 5'11-6feet (1.80m) the space for your legs will not be satisfying.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Bacallado","Spain","2012-09-04","MAD-BCN-Mykonos return. All flights on time arrival early in most cases. Service good for a low cost you have to pay for food. FA very nice. Connections in BCN are very easy. Totally recommended.","","","Economy","","7.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","S Metcalfe","United Kingdom","2009-07-17","ADD-AMM via Sanaa. Overnight in Sanaa where Yemenia provide hotel and breakfast. Pleasant flight attendants and acceptable food. A good flight and a lot cheaper than competitors. I had to change this flight and put it forward by one week which was no problem and didn't cost anything to change.","","","Economy","","7.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","I Chernin","","2009-03-10","Addis Ababa to Cairo via Sana'a. I was pleasantly surprised. The food was very good. The planes were relatively new and in good condition. And this flight was at least $250 cheaper than all other alternatives for this route with other airlines. My only concern was the fact that I bought the ticket online from Bravofly.co.uk and got a confirmation number with no other instructions. However when I showed up at the airport I was told that my tickets were cancelled because I didn't reconfirm the flight 72 hours in advance with a local office. I've never had to do this for a flight for which I had already paid. Good thing they had 2 seats still left on the flight and rebooked my friend and I without further issues.","","","","","4.0","","","","","","","","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","Jeff van Andel","United States","2013-07-14","VS019 from Heathrow to SFO on 7/6/13 we had one of the worst customer service experiences. We were two adults and two children 12 and under. After arriving at Heathrow right on the hour before departure the check in desk told us the flight was closed the worst part of this is that the flight was delayed another hour and 20 minutes before it even boarded. We re-booked after talking with 4 different employee's only getting us to JFK and with having to pay an extra booking fee of $250 a piece. Now in JFK with few flights to get us home. Thinking that Virgin America would help us out with the cost of getting home was completely out of the question. We had to pay for the next two days of hotels and travel.","","","Premium Economy","","2.0","3.0","1.0","3.0","3.0","","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Vincent Leau","France","2010-07-20","This company is a real cattle truck. I have taken different occasions to Corsica Cancun. The trip is very long the seat are too tight and flight is a horror.","","","Economy","","1.0","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","G Stevens","United Kingdom","2013-01-03","Impeccably clean plane. Left Prague early and arrived 25 minutes early in Luton. Crew efficient but seat pitch / leg room horrendous for someone who is over six feet and luggage policy is draconian. However excellent value for money but why can't they allocate seats to avoid the boarding scrum.","","","Economy","","6.0","2.0","3.0","3.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","K Creighton","United Kingdom","2012-09-04","Flew Vueling twice this summer from Cardiff to Palma. All flights on time brand new aircraft all staff cheerful and courteous. Slight problem flying out on 19/08/12 plane very warm and ice and limited cool drinks no trolley service. Staff struggled to serve everyone but I was one of the lucky ones. No online check-in available for some reason? No problem though at Palma there were four desks open whilst the one Iberia desk had a long queue. Only downside was having to make a name change to one of the bookings after reading the exceedingly small T and C print a €39 fare e/w became €115 e/w and effectively we had to pay twice for the same seat.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Olga Vondraskova","Czech Republic","2012-09-03","Flight from Prague to Barcelona was on time taking off and lending without any problems or discomfort nice staff and good organization before boarding. Comfort of the seats as usually as with other low cost airlines. Reasonable for money we paid.","","","Economy","","10.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Jack Smith","","2009-02-18","The tickets were the cheapest available. The Sana'a airport is very old small and inadequate. They say the new airport should be ready soon. The in flight entertainment is not that great. I notice less delays so they must be doing something good. I like the e- ticketing system. The food was good. The plane interiors needs to be maintained. I noticed some footrests that need some attention. Overall for the money you pay it is a good airline.","","","","","4.0","","","","","","","","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Sahar Choudhury","","2008-05-30","The return tickets London to Bangladesh were cheap so I chose to try them out. Both the economy and First class seats are shabby. London-Yemen flight was less than half full on an Airbus 310. In flight entertainment was abysmal with the same film shown on both outward and inward flights. There is no personal in-flight entertainment system everyone shares the same overhead screen. Sana'a airport transit lounge lets the airline down. There were over 200 people in the lounge with only 3 filthy cubicles for men and none of them had a working flush or toilet paper and all of them were overflowing with excrement (I have photos). There was no soap either. The 5 hour transit wait was unpleasant. Sanaa to Bangladesh flight was full. The aircraft was infested with flies and it was hard to eat. Food isn't great but its ok for the price. There are no snacks even if you ask. No extra milk for tea either except the powder sachet that you get once with your main meal. Reconfirming the flights in Bangladesh was erratic. Local agent asked I present my passport and ticket in person and present a copy of my visa (I was told by UK travel agents I only needed to phone in order to reconfirm)! In the end I argued with him and sent him a copy of my ticket and passport by fax. Return journey from Bangladesh to Sana'a was the same on Flight IY0873 and the first class seat I was in (seat 2E) was very shabby and only slightly larger than economy but did have good legroom. The footrests were broken and there were flies buzzing around. Trasit at Sanaa to London was done in the bus and boarding cards handed out while the bus was moving to the transit lounge where more people got on. The official took all our passports and disappeared for a while. He then left all our passports with a fellow passenger and jumped off the bus. We had to frantically grab our passports because of the risk of theft. Sanaa to London flight had same food and flies and the stewardess explained that the flies were around because of the dates in Yemen. We requested she spray insecticide and she said she would try but it never happened. 20 minutes before landing at Heathrow she sprayed insecticide but that was because of UK rules. Verdict - Flight schedule was super crew dont go the extra mile. I will travel with them again if the fare is cheap and I am the only traveller otherwise I will give them a miss. Not recommended for families because of the really poor transit lounge and toilets.","","","","","2.0","","","","","","","","0"
"virgin-atlantic-airways","/airline-reviews/virgin-atlantic-airways","Virgin Atlantic customer review","A Sheppard","United Kingdom","2013-07-10","Manchester to Orlando and back. Economy seats are the most uncomfortable I have encountered. Food was also the worst that my husband and I have ever had on an airline. The portions were small and you got the feeling that this was the cheapest meal that Virgin could order. The 'breakfast' coming back was 'muffin tops' granola bar and a small bit of juice. So basically sugar sugar and more sugar. I don't expect bacon and eggs in economy but even a good quality croissant with some butter would have been better. Served no tea and coffee as they said there was a 'problem' out of Manchester. This flight left Orlando so not sure why they couldn't order supplies out of Orlando. The only thing good I can say was that I thought the inflight entertainment was good and that the crew were attentive. It's not their fault that they were serving the cheapest of cheap catering. I thought on both legs that they regularly came around with water/juice during the flight. I would only fly Virgin again if there were no other choice.","","","Economy","","2.0","1.0","4.0","1.0","4.0","","","1.0","0"
"xl-airways-france","/airline-reviews/xl-airways-france","XL Airways France customer review","Ned Hopkins","United States","2010-06-28","XL Airways France flies twice a week between Paris and Las Vegas. The flights are cheap - a bit over $1800 for Galaxie class $700 for economy both round-trip. Separate lines for Galaxie class made check-in a breeze boarding was quick in Las Vegas a mess in Paris. Seats in the small Galaxie class section 27 of them on A330 were about what one would expect on a domestic AA or UA flight. Meals were decent and beverages were available throughout the flights. Cabin crew were friendly and helpful.","","","Premium Economy","","6.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Gary Colburn","United Kingdom","2012-11-29","Warsaw-Liverpool. A decent enough plane flight took off on time and service was brisk and efficient. My only gripe was the seating which is totally inadequate for people over six foot fortunately this was a short flight. I will pay for extra legroom next time!","","","Economy","","7.0","2.0","4.0","0.0","0.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Marms","United Kingdom","2012-11-29","Luton to Budapest. On the way out all was fine apart from the smallest legroom I have ever encountered on a plane. However on the return leg things were different. All seemed to be going very well they started checking us in an hour before the departure time and we went down to the busses for boarding (or so we thought). However we were crammed into the bendy bus. We were crammed in like sardines with small children and parents all mixed in. It was dark and cold outside and they kept us cooped up in there for over 30 mins. Away we went without a hint of explanation let alone an apology. I can only assume the way Wizzair have got round their debacle with the airport is to use their busses as waiting areas prior to boarding. It was a shame really because the other parts of the flight were perfectly acceptable and the cabin crew fine.","","","Economy","","6.0","1.0","5.0","4.0","0.0","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ronald Bennett","France","2012-08-30","Having experienced a 6 hour delay before leaving Malaga for Barcelona at 4 o clock in the morning we now find that our connecting flight to Southampton has been delayed for at least 2 and a half hours. No explanations no information no staff in sight - nothing! As a compensation for the 6 hour delay we are offered a €20 voucher to set off against our ""next flight"". I implore everyone never to use this airline. It boasts of having moved up to the first division of airlines; first division of lack of service.","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Sergio Tenconi","Sweden","2012-08-30","Arlanda - Barcelona. First announcement for a delay of 1 hr then 2 then due to technical failure a new aircraft would arrive from Hungary! That one also delayed. Due to delay we did not get the extra space we had paid for due to overbooking. We arrived at final destination with 8 hour delay. No customer email to complain and no one to talk to. First and last time with Vueling!","","","Economy","","6.0","","","","","","","1.0","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Z Khan","","2008-05-16","I bought the ticket as it was the cheapest available the service was horrible. The planes are ok and sometime you will have plenty of space to rest. There is very little in flight entertainment system. The headset does not work for most of the seats. Sana'a international airport is the worst airport I have seen in my life. There is a big dirty waiting room for the transit passenger and no facility to buy food or even shop. Strangely enough you have to request the guards to let you in the duty free region and most of them don’t understand English. The airport staff are very rough. The connecting flights are not regular. So if you miss one you are stuck at Sana'a for 2/3 days. Onboard food choice is very limited and sometimes I was offered no choice. Though there were options in the menu the cabin crews were giving whatever they want to the passengers. You can save some money with this but at the end of the day may have to regret like me.","","","","","1.0","","","","","","","","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Nizar Bantan","","2008-04-07","Jeddah-Sanaa-Paris return. On the way back I had big problem when I arrived to Sanaa my flight from Sanaa to Jeddah was supposed to depart at 1 am - operations cancelled this flight without being advised and postponed it to 1 pm next day. This flight was then delayed on ground as well while all the passengers onboard waiting for a VIP. The whole journey took me more than 40 hours.","","","","","2.0","","","","","","","","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T James","United Kingdom","2012-11-26","LPL-VNO. Boarding was similar to Ryanair's and on time. Aircraft clean and seemed to be very new however the seats were very thin and I could feel the tray table behind me (bit uncomfortable and irritating to be honest). Staff very professional but spoke to me first in Lithuanian on both legs this did annoy a few English speaking passengers. Menu prices very reasonable regular flight deck announcements and no pre recorded announcements everything done by the crew except the audio safety demonstration. Again I had great difficulty understanding the English. Was worried about the small bag allowance but didn't have a problem with my bag with the larger dimensions however I was checked at Liverpool and it did fit when squashed into the stand. Both flights on time fare reasonable and aircraft immaculate what more could you want from a flight?","","","Economy","","8.0","3.0","4.0","4.0","3.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Piper","United Kingdom","2012-11-08","Sometimes cheaper than other options but do take care by the time you've added the extras they might not be. My flight to Barcelona was delayed 4 hours due to a fault with the plane. By the time we arrived public transport had ended and we were stuck with either a hotel bill or hefty taxi bill. All they offered was 30€ in vouchers towards another Wizz Air flight but you can imagine I'm not too keen on taking the risk of being dumped again! Saving probably isn't worth the hassle.","","","Economy","","","3.0","1.0","3.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Mirella Refghi","Italy","2012-08-30","Rome to Menorca on the 21st of August and returned on the 26th via Barcellona. Check-in online was not working at all so we had to stand on a very long line for 45 minutes on the outbound. I paid extra money to have front seats yes but you cannot put the suitcase in the overhead compartment because the Demo Kits are stored there. On the way back we went 3 times to Mahon in order to get the boarding passes before the departure day as we knew it would be crowded: the first it was too soon next they gave us the Menorca/BCN boarding at 12.00 but asked us to go back to get the BCN/Rome boarding pass later. BCN/Rome also had +3 hrs delay!","","","Economy","","2.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M Steigerwald","Spain","2012-08-28","I flew from BCN to SVQ. Flight would have been on time hadn't there been an absolute chaos on board. Flight attendants were very friendly but had to cope with rude passengers who simply don't understand what one piece of hand luggage means. Flight was full and so where the overhead bins within 10 minutes. Passengers came with 3 bags and were yelling at the flight attendant that they had payid for the ticket and that it is the airlines problem to have enough space for their stuff. After 30 minutes discussing with the passengers they told them that either they calm down and give the luggage to be stowed in the belly of the aircraft or they would call security and they would stay on ground. This worked and these passengers finally sat down and were quiet the rest of the journey. Flight was smooth but my knees where hurting as I was squeezed to the seat in front of me. just not enough legroom. If there was an alternative from Barcelona I would choose it.","","","Economy","","5.0","","","","","","","1.0","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Meghan Zimmerman","","2007-01-29","Cairo to Sanaa and back. The service was good. Round trip flight had good service and despite a few kids running in the aisles it was a peaceful flight. Though I was confident of Yemeni before I am a little shaken up of a Yemenia flight report from my husband and worry about his flight home.","","","","","","","","","","","","","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Olli Toivonen","","2006-10-18","London to Aden (direct flight). Everything was OK except flight went down to Sanaa not continuing to Aden. There was no information during flight concerning this. 35 passengers was left to Sanaa airport. Next plane to Aden was departing after 18 hours. Luckily Yemenia paid us taxi so we went last 350km with Peugeot 505 with driver + four people and luggages. I fly few times From ADE to SAA and back during my stay. Every flight had some problems. Return flight from Aden to Sanaa had to be confirmed twice before departure. From Sanaa to Frankfurt flight was OK. It seems that domestic flights are made with left hand but international flights are taken care better. Next time I went to Aden via Dubai DXB-ADE-DXB was with Yemenia with no big problem only some delays. On international flights cabin crew was also better than domestic flights.","","","","","","","","","","","","","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Gill Holmes","","2006-04-11","I flew 2 international flights London - Sana'a and 2 internal flights to Socotra and I have to say that on every flight the crew were the friendliest I have encountered in the last 5 years. Suggesting where we sit for the best views making extra cups of tea etc. While the internal flights were completely full and the Yemenis carry enough hand luggage to fill the pane twice over the international flights were so empty everyone had a whole row of seats to themselves which sure makes a change.","","","","","","","","","","","","","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Nomarhas","Australia","2012-11-08","Larnaca to Budapest. Our cabin bags were checked by WizzAir staff on checkin as well as check in bags. They confirmed our cabin bags were suitable weight and size. When we're about to board they told us they weren't suitable and had to pay 60 Euro cash or we couldn't board. Emailed WizzAir to complain and they take an unacceptable amount of time to respond. By packing so many people into the plane the legroom is uncomfortable and there isn't enough space for each persons cabin luggage to go into the overhead compartment. Works out 5 bags for each 9 seats. A cheap flight ends up being expensive when you add in the bags for checkin and the payment charges as well as the booking charges. Save your money and go a proper airline.","","","Economy","","1.0","1.0","1.0","0.0","1.0","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Nikki Ortiz Hontiveroz","Canada","2012-08-24","Rome to Barcelona. Booked it via Iberia website. Fare is the same as if you book on Vueling website but the difference is you do not pay baggage charges if book as an Iberia flight so this should serve as a tip for everyone. Flight was smooth. Aircraft was old but comfortable. Flight attendants were all smiling and seems eager to help. Nothing particularly outstanding about this airline but would fly them again due to fare being reasonable.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S J Gibbins","United Kingdom","2012-08-24","Just returned from a 4 day 5 night stay in Barcelona travelling from Cardiff. Excellent service and the best part is being able to get to the airport in 20 mins from home. Thinking about using Vueling for my next long weekend to Nice.","","","Economy","","10.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Jane Geels","","2006-01-26","I had a fully reconfirmed ticket from Sana'a to Socotra and back. In Sana'a I was told the flight is full (!!) and could I come back every day to see if there are any changes. I finally got a seat on the plane. In Hadibu (on the island of Socotra) I had my ticket reconfirmed by an agent a week prior to departure and he was told that my name had been cancelled. As I had to fly back to Europe the same day I was furious. After a lot of angry words there was suddenly a seat available for me. The flight from Sana'a to Socotra costs 300 euros - one can almost fly from Amsterdam to New York for this fare! On the plane we were told that they had run out of coffee and we received nothing to eat or drink from 7am in the morning until 11am when we reached Sana'a airport! Never in my life have I experienced such bad service and incompetence.","","","","","","","","","","","","","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Sverre Daehlen","","2005-11-29","I fly Yemenia every six months on the route Riyadh-Sana'a (via Aden) and back to Riyadh. They have reasonably new clean aircraft with good legroom and the food is no better or worse than what you are served on short distance economy class journeys on other airlines. Punctuality has been good except once and Yemenis are generally welcoming people which also applies to my experience with Yemenia booking-office staff in Sana'a. However I agree that most airlines in this region offer lower standards of aircraft and service on typical expat flights to Asia and flights with large numbers of deportees from Saudi Arabia can be a mixed experience. Generally I am satisfied with Yemenia and will use them on future flights to Sana'a.","","","","","","","","","","","","","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","L Singh","","2004-01-09","London - Sana'a to Jakarta and found the service bad. I chose for Yemenia because it was the cheapest rate. I never have been in a airline with such rude FA's especially the male attendants! IFE was below average seat was cramed not comfortable inflight catering was OK but the cabin interior was so dirty. I feel sorry for the pax who sit near the restrooms it smells so bad!","","","","","","","","","","","","","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","G Mather","France","2012-10-25","Beauvais to Warsaw Modlin and 20 min before landing we were re-routed to Gdansk. The fog was not their fault. However upon arrival there was no one to give any information. Finally they announced they were going to bus everyone to Warsaw giving no option to anyone. I was with a disabled person who could not take the bus. The plane flew back empty to Warsaw the day. I had to reschedule my flight and was charged 150 euros for a 14-min call and pay full fare for return flight. Never fly with this company. Beware.","","","Economy","","","2.0","3.0","2.0","0.0","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Tom Jackson","United Kingdom","2012-10-24","VNO - LPL. Waited 45 minutes with 150 other people at the bottom of a flight of stairs after boarding isn't something myself or other passengers enjoy luckily I managed to sneak in front of a few passengers upon actually boarding the A320 itself. Onboard absolutely no complaints friendly cabin crew and a smooth flight. Would use again if going to VNO.","","","Economy","","9.0","5.0","5.0","0.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Burgess","Australia","2012-08-21","BCN-SVQ. Early morning flight down to Seville. Check in was good flight was on time and pleasant. Had read indifferent reports on Vueling but my experience was positive. Recommend based on my first experience.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Vaughan","United Kingdom","2012-08-21","Only use them because they fly Cardiff to Alicante and for this reason would use them again. Very basic. Food/drink pricey. Staff were pleasant but English fluency scored low particularly the onboard announcements - a point exacerbated by loud interference on the intercom.","","","Economy","","6.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","Sam Park","","2003-11-17","I travelled on Yemenia several times. The main problem is the lack of professionalism and punctuality .","","","","","","","","","","","","","0"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","David Howe","","2003-10-23","Last summer we flew Sana'a - London return. I just wish to show my gratitude and admiration to the crew for catering to my two children's whims & fancies. They were able to tame them!","","","","","","","","","","","","","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","N Holdsworth","United Kingdom","2012-10-23","Gdansk - Turku. I recognise all the comments here about the rigid enforcement of the baggage rules but at the end of the day this is the flipside to cheap fares. Its getting worse now with fees for cabin baggage Wizz are apparently the first European airline to do this. For this one hour flight I really couldn't fault Wizz Air the seats were a lot more comfortable than Ryanair. It was just a regular low cost flight as far as I am concerned. My one gripe is that the online check in on their website is very confusing and the boarding pass looked rather unclear. It doesn't give you a great deal of confidence in the airline.","","","Economy","","7.0","3.0","3.0","0.0","0.0","","","5.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Harper","United Kingdom","2012-08-21","Southampton to BCN and return. Out on 9th Aug and return on 18th Aug. Excellent flight both ways on time and good check in. One problem on return was slow refreshment service appeared one person served the other took cash thus took ages to serve all children had to leave some drink as we were on approach we were not served until we had throttled back over the channel. Staff were very friendly. Should they fly from Southampton to BCN will use them again.","","","Economy","","8.0","","","","","","","4.0","1"
"yemenia","/airline-reviews/yemenia","Yemenia customer review","B Herdens","","2003-05-06","My trip was from Paris to Sana'a as a tourist and I wish to applaud the Yemenia flight attendants' customer service throughout the long flight. It was a cherishable trip.","","","","","","","","","","","","","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Leigh","United Kingdom","2012-10-23","I travelled from Bourgas/Luton 2 weeks ago on what seemed like a new plane. It was the most uncomfortable ride I have had on a plane. The seats did not recline and you were sat upright all the time. The leg room has been cut down they have done away with then recess to put your bits and pieces in and the food tray has no dip for a drink consequently drinks are sliding about all the time and you are forced to hold it in your hand. The seats were not made of fabric but some kind of leatherette material and were hard. All this I presume is to get a few more seats in and make more money.","","","Economy","","2.0","1.0","3.0","3.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Paul Bosanquet","United Kingdom","2012-08-16","Flew Cardiff to Barcelona on 10th August. Flight on time staff on board friendly and efficient. Airbus A320 clean modern aircraft and extra legroom seats comfortable. Only downside no online check in from Cardiff yet. Return journey from Barcelona pleasantly surprised to see Vueling open a block of check in desks for all flights and therefore able to check in within 15 minutes of arrival. Return flight slight delay but again newish A320 aircraft and great service from cabin crew. Will definitely use again. They are a budget airline with allocated seating making the experience more relaxed than some other budget airlines.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Serrano","Spain","2012-08-13","Horrible Customer Service at Paris Orly. More than 3 hours of delay ok this can happen from time to time. Then we asked to customer service for information they had no idea. Ok this might happen. They stated they have no information whatsoever on the new flying time. Then information on the panels showed ""flight on time"" then boarding in a door that was not the right one then boarding on another door everyone moving again but no plane. Then Vueling customer service left no one in the counter. Then new announcements for immediate boarding then in that door there is the boarding for another Vueling flight not ours Chaos. We tell the Vueling personnel at the boarding gate and she nicely tells us ""are you able to read? This door is not for your flight !"" What a nice service from this lady. We arrived to Barcelona next day (were supposed to arrived at 9pm) really annoyed with those people that work as "" customer service "" for Vueling. Only one nice word to a lady kind of supervisor that took finally care of the situation. Information at the end was provided (bad news on hour departure but at least trustable news) complaint forms were made available a sandwich and a refreshment offered. Vueling Customer Service personnel at Paris Orly is a real low cost service and some of the persons there are really not able to deal with customers and act with minimum empathy and competence.","","","Economy","","3.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Forestier-Walker","United Kingdom","2012-10-12","Luton to Budapest. Aware of the draconian application of the carry on dimensions I measured mine and it complied. Boarding was announced only to be followed by ground agents walking the line and selecting many to fit their bags into the 'box'. I made it with a firm boot but was disgusted to witness an elderly lady failing by a minimum margin. We all helped with plastic bags and someone found a bin liner. Result - lady lost her bag but the PR for Wizz was appalling. Note that they have now changed their baggage policy which is full of anomalies with different dimensions apparently qualifying as 'free' as well as a myriad of complications. Be warned- this is a money making scam. Good news is that I have booked another flight to Budapest with easyjet and it was cheaper!","","","Economy","","1.0","2.0","1.0","0.0","0.0","","","3.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Lynne Davies","United Kingdom","2012-07-26","I recently flew to Palma from Cardiff return journey with family and from the minute we booked in to our arrival at our destination the service could not be faulted. Staff were pleasant and looked happy - even the plane looked clean and fresh. The biggest bonus was being able to fly from Cardiff.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Michael Vossenberg","United Arab Emirates","2012-07-15","Instead of enjoying the first night in Marbella we got stuck in Vienna. After Boarding the announcement came that due to technical Problems we had to disembark the aircraft initially they told us to return after 2 hours later the flight was cancelled. After chaotic discussions / announcements / luggage collection they booked 80 rooms for a full aircraft (A320). So now we are in the hotel not knowing what is next.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Bacon","United Kingdom","2012-10-08","VNO to LTN. The flight departed 6:10am in the cabin there several misbehaving passengers. Despite the warnings from flight attendants several men were getting drunk during the flight. They brought their own drinks onto the plane and were loud and disturbing. They verbally abused flight attendants. Sad thing is that the crew did not take it seriously and did not take it further to police in LTN. I understand that such actions would have caused delays for the airline.","","","Economy","","5.0","3.0","4.0","2.0","1.0","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Monro","United Kingdom","2012-10-07","We fly often with Wizzair and this is purely and simply on the grounds of cost - it is the cheapest currently available. As an airline it has a truly dreadful attitude to its customers and deserves to go bust which it no doubt will in due course. A couple of examples: 1. Wizzair has routinely texted passengers warning them to arrive ""at least three hours"" before their flight ""due to congestion"" at the airport in question. This has always been untrue and merely a ruse for the company's convenience. My wife and children unwise to the deception arrived three hours before an early morning flight from Warsaw to Luton in early January and found the airport was not even open and they had to sit outside in the freezing temperature for two hours. 2. The hand luggage rule is being applied in a manner which can only be described as inhuman. On a recent flight from Warsaw-Modlin to Luton many passengers were forced to leave whole cases behind rather than pay the draconian penalty fee for being few centimetres oversized. The Wizzair staff were curt and rude and entirely indifferent to their plight. As soon as a cheap alternative becomes available we will leave this nasty little airline alone.","","","Economy","","1.0","2.0","3.0","2.0","0.0","","","2.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Moore","United Kingdom","2012-07-04","SOU–BCN–IBZ–BCN–SOU. I read the other reviews on Vueling before setting off I was slightly hesitant when we all arrived at Southampton (3 flights from SOU-BCN during the summer months) for our flights to IBZ. I shouldn't have been worried all 4 flights were great. The aircraft's were clean and tidy grey leather seats and colourful headrest covers. The crew were very friendly and polite they moved one of our party who was over 6ft to an emergency exit seat on 3 out of the 4 flights service you don't get on other full service carriers. You do have to pay for drinks and snacks which is common on any low cost carrier. Although Vueling isn't a well known airline in the UK I would certainly book them again without question. Oh and all our check- in luggage arrived which was great!","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Blum","France","2012-06-18","Absolutely appalled by Vueling. Flying from Paris to Barcelona Sunday night and we arrived the requisite ""40 minutes before or else"" to check in but their representative decided we were 10 minutes late (meanwhile there was no security line -- plenty of time to make the flight!). Then they made us purchase another ticket for 120€ (the first representative wouldn't couldn't or simply didn't want to help us out and we had to wait in line for another Vueling desk). The next Vueling representative agreed that indeed your extortion policy was ridiculous. With seemingly no other options we attempted to purchase a new ticket with the Iberia miles - but their human representatives (both Vueling and Iberia) wouldn't process this request and instructed us to either call the company directly or go online. Silly and incredibly inefficient. I am extremely disappointed by Vueling (and Iberia) and cannot recommend this airline. How can anyone have confidence in Vueling if they don't seem to respect their own customers?","","","Economy","","2.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","O Haram","Norway","2012-09-24","VNO - SVG. Very cheap fare. New and clean aircraft. Friendly and efficient staff. Onboard advertisement a bit bothersome but fair enough the fare considered. Arrived 20min ahead of schedule. Will definitely fly Wizz Air again.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Mike Palmer","United Kingdom","2012-06-17","Menorca to Madrid via Barcelona on a flight booked only last week due to Air Europa cancelling the morning flight on a similar routing. Fare was expensive for what is was after adding seat reservation baggage fee (charged separately for both legs) and a connection fee (a first). On time boarding on both legs both flights full including off duty staff using jump seats. Very cramped with little leg room. A record for the fastest and most unintelligible safety briefing in Spanish and English. A service selling food and drink was slow and short with the curtain pulled across for most of the flight. On time arrivals on both legs which is about the only positive note.","","","Economy","","6.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Hupfert","Germany","2012-06-17","TXL-BCN-SVQ return 4 flights. Outbound it was not possible to check in online. All flights left late but made up the time so no problem with connecting flights.  planes were not cleaned properly extremely little legroom and I am not a tall person - you have to pay extra for a bit more space (1st row). Very friendly cabin crews.","","","Economy","","2.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Simon Smith","United Kingdom","2012-09-17","LTN-CLJ (and back). Now I read a lot of reviews on Wizz Air and was very reluctant to travel. However having travelled to Cluj and back this weekend with them I have to say I was wrong to doubt. For everyone who complains about the luggage charges can I suggest they read the conditions carefully. They are very clear about the size of luggage. I booked priority boarding and extra leg room. Boarded fine got the seats plenty of room. Plane pushed back on both trips dead on time and left without a hitch. Ok the cabins are low cost and no frills - don't expect more but the staff I found to be smart highly presentable professional and assertive with customers who tried to pull a fast one with the seating. I cannot complain at all. I'd fly with them again.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Rodder","United Kingdom","2012-09-17","Luton to Warsaw Modlin. £29 for my ticket including taxes on time departure but the usual departure scrum and panic to board. Surprisingly easy to get from Modlin airport to Warsaw centre by taxi even at an extra 130 zloty on the flight price (£25). A decent low cost service.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Kai Matuschewski","Germany","2012-06-11","BCN-TXL. As you can read in the previous two reports Vueling now apparently consistently denies boarding for no reasons. I have flown regularly for 2 decades and this has never happened to me. While there is always a first time I was sincerely shocked by ground staff who offered no excuse no assistance and only a re-booking for next day for 119 Euros.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Boyd Bernadino","United States","2012-06-07","Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute after their cut off time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they left 15 minutes late. The only positive thing is that the flight attendants were nice.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Beata Konikowska","Poland","2012-09-17","I had two passable trips with them in the past but they are getting worse and worse. Now you have to pay a charge for payment itself - be it credit card or bank transfer or payment at their own airport office. The cabin luggage dimensions are treated extremely strictly - 3 cm more depth at the bottom of my trolley suitcase was the reason for forcing me to check it in. But what really crossed my red line was the minimum distance between the seats on the flight from Glasgow Prestwick to Warsaw - taller people had no room for their legs only the really slim ones could open their tables in full and any movement out of/back onto the seat was a fight. Considering that with the charge for check-in luggage and all other fees the tickets bought two months before the flight were EUR 180 pp I really don't see the sense of using such a carrier in future.","","","Economy","","3.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Jim Soleymanlou","United States","2012-05-22","Paris to Barcelona return. Outbound flight 2.5 hours late. For the return segment we arrived at the airport 1.5 hours prior to the flight and were told we were on stand by because the flight was oversold. They did not apologize or try to accommodate us or explain the alternatives - merely told us we had to wait and it is their right to overbook. Customer service dismissed me. With a lot of drama we managed to get onboard. This is a cheap airline and you get what you pay for. There is no service onboard or on the ground. I consistently fly over 150000 miles a year and the last time I was denied boarding due to overbooking was in 1994!","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Longhurst","Spain","2012-05-09","Vueling is a budget airline but it couldn't be further from the Ryanair experience. Seats recline and have music for a start. They allocate you seats so you don't have that horrible rush to get on the plane. Staff are friendly and courteous and they aren't militant about hand-baggage. Their inflight magazine is readable. The reason I'm giving Vueling a 10 out of 10 is because yesterday they changed our flights for us within minutes and at no extra cost no fuss whatsoever despite the fact that we were at fault not Vueling. That sort of service is priceless!","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Ternak","United Kingdom","2012-09-16","On today's flight from London Luton to Budapest (the same carry on that was fine from Budapest to Luton) which is always used for travelling seems like because the plane wasn't full got charged 52 Pound each so for two people it coasted 104 Pound. Not the way to make up many for the empty seats better service and even treatment helps.","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Milan Zelcevic","Canada","2012-04-29","Flew from Paris ORY to LIS in early April. Seat space is very tiny. At nearly 2m tall I could barely fit in the seat. The plane was 2/3 full so could stretch my legs because the row behind me was empty. If this was a 3+ hour flight and packed I would find it tough to cope due to no leg room. Otherwise the plane was new staff very courteous and the price was a steal. If you are normal height I would warmly recommend these guys.","","","Economy","","6.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Titus","United States","2012-04-25","We were booked and confirmed on a 11am flight from Madrid to Barcelona. Arrived from our overnight flight to find that the 11am flight was cancelled due to a transportation strike. When the bored and disinterested person at Vueling's gate found out we had booked with a booking service they refused to help us find other transportation later flights or even directions into Madrid. We sat down within view of the gate calling around looking for options. Many people went to the gate and all were turned away - the few employees left well before 11.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","John Cars","United Kingdom","2012-09-06","I was lucky it was on time but I've heard horrible stories. Flew to Riga be careful about boarding at Luton they make you pay for any hand luggage even though mine seems to fit for Easyjet and Ryanair. I would not fly them again they charged me in total 90 pounds extra. Just spend some extra pounds on a proper airline.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Jupp Schmitz","Germany","2012-08-30","Flights to and from GDN on time aircraft reasonably clean. Typical LCC with à la carte service. One has to be careful when booking required extras then check-in and baggage procedures are absolutely hassle free. Legroom for me (I'm 1.95m) non existent but I knew what to expect and it was bearable on a 1.5hr flight. The only negative aspect: The on-board announcements of the flight crew were utterly incomprehensible. Even knowing the phraseology and having no problems understanding English I hardly understood more than a couple of words. All in all not the most pleasant in-flight experience but well worth the money.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Currie","Netherlands","2012-04-24","AMS-ALC-AMS. My 5th flight on this route always good service with friendly staff. I normally pay extra to reserve a seat near the front. Staff onboard are usually very nice and accommodating. Seat pitch is not great but it is a LCC. Seats are comfortable enough though for short haul and the planes are clean newish A320's. Generally on time.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Rodrigues","United Kingdom","2012-04-23","Vueling has sunk to new lows which I didn't think was possible after the appalling service over recent years. My husband was one week post knee surgery and although ground staff were very helpful and had moved us to seats with extra leg room on board it was a completely different matter. Staff were nothing short of rude and insisted we move back to our original seats - leaving the row where we had been due to sit completely empty. Came out with all sorts of illogical inconsistent excuses - cannot help but feel it was because the front seats attract an increased fare and they don't want to give them up for nothing. Vueling make Ryanair look like a premium airline.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Warren","United Kingdom","2012-08-28","LTN-TSR-LTN. Both flights on brand new airbus A320 aircraft. Boarding was quick and efficient on the departing and return flight and cabin crew both ways were helpful and attentive. I found their seating reasonably comfortable far better than Ryanair's but the thing that really lets Wizz Air down is the incredibly tight leg room slots which are actually tighter than Ryanair's. All in all the experience was very good and efficient both flights departed on time and arrived 20 minutes ahead of schedule. I will definitely continue to fly Wizz Air for their good service reliability and cheap pricing.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Grahame","United Kingdom","2012-08-28","Luton to Katowice return. We had no problems and flights were on time. I booked priority and in both cases it actually meant something and our boarding was smooth and unrushed. Beware that some staff are extremely picky about the size of hand luggage. Mine including wheels was measured carefully before I left home and was well within the dimensions on the website. Yet it didn't fit inside their measuring gauge at the airport. I was lucky and got away with it but others didn't.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Kai Matuschewski","Germany","2012-04-15","TXL-BCN-TXL. On time flights friendly staff new Airbus planes clean food and beverages for purchase leg space rather cramped. All in all: good value for money.","","","Economy","","6.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Tony Quinn","United Kingdom","2012-04-15","CWL-BCN-CWL. Or it would have been if they hadn't cancelled the outward flight 3 days before departure. Website and communication appalling. There is no UK contact number only a Spanish Premium Rate one and emails are in Spanish . Did get the return flight which was just about ok. Plane was old legroom was poor compared to easyjet. Luckily we were able to get an outward flight with easyjet from BRS but naturally at a greater cost.","","","Economy","","3.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Luke Derbyshire","United Kingdom","2012-08-21","London- Cluj. Flight cheaper than any other flight by quite a significant amount on time direct and baggage was quickly distributed onto reclaim after. Food was much cheaper than other so called budget airlines and magazine much more interesting.","","","Economy","","6.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Chris Blackwell","United Kingdom","2012-08-14","Beware the hand luggage ""container"" is smaller than Ryanair and EasyJet. Totally inflexible with regards to changing flights. Legroom has to be worst in it's class. Cabin staff rude. Will never fly with them again.","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Michele Ranck","Spain","2012-04-12","FLR-BCN. Our flight was cancelled the night before Easter there was no representative in the airport so were told we were ""on our own"" regarding transportation back to the city centre and a hotel. Finding a hotel proved to be difficult and expensive getting help from Vueling has proved to be impossible so far. I was stuck in Florence for 2 extra days and my husband for 3 until the airport was able to reschedule the flights. Needless to say an unhappy ending to our anniversary travels.","","","Economy","","2.0","","","","","","","4.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G Schneider","United States","2012-04-10","Our flight from Madrid to Paris was ok but the return a nightmare. No plane due to mechanical problems in Madrid. Departed the next day after 15 hours of sitting. 5 euro voucher given for food but excluding drinks. They refused to permit any transfer to another airline during the miserable wait. No Vueling agent there to keep us informed. No offer to put us up in a hotel overnight. Arrived 5am and no public transport running to Madrid. Lost our prepaid reserved train to Cordoba.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Ruth Brown","United States","2012-08-12","Check-in at Budapest airport takes forever even with a printed boarding pass. You must check in with only the agent handling your particular flight. Agents are not helpful were not sympathetic to the fact that we waited 30 minutes and then discovered we were in the wrong line. This is a very inefficient system and not customer friendly. Once we got on the plane everything was fine.","","","Economy","","5.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","E Ran","Lithuania","2012-08-09","Travelled from Vilnius to Cork and from Liverpool to Vilnius. Nice interior and pleasant staff - surprisingly better than Ryanair.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Tom Kuehne","Netherlands","2012-03-29","Very expensive ticket (€255 return PRG-BCN) compared to other low-cost airlines with same service (buy onboard policies). Staff delivered a professional service but did not guarantee the passengers comfort due to no interference with a very loud group of passengers and no speeding up during boarding. Standard low-cost seat space but they could be reclined.","","","Economy","","5.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Kenneth Mackie","United Kingdom","2012-07-25","LTN - BRQ round trip. Website was a bit clunky as was web check in but got there in the end. Outward flight departed and arrived on time. Web check in down on the return but got a text saying I could check in at airport with no charge. No problems there. Return flight departed early and arrived 20 minutes early which was a bonus. Flights full not much leg room cabin crew friendly excellent value for money. No problems using them again if you accept they are what they are.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Peart","Finland","2012-07-24","Turku-Gdansk with the return leg being delayed 9.5 hours. Initial delay was for 5 hours and then we came back to check it was told it would be still hours longer. Flight left at 01.10 in the end. Only 4 euro coupons were available but only on request. From three separate Wizz air flights leaving Gdansk in the afternoon and evening 3 were delayed from anything over 5 hours.","","","Economy","","3.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Will Fowler","United States","2012-03-12","BCN-DME. While check-in at BCN was okay the crew onboard was utterly incompetent. I have flown in and out of Russia countless times and with the exception of Vueling every airline has provided non-Russians with a landing card. Instead I had to remind them. They had no idea what I was talking about at first and insisted that I didn't need such a thing. No refreshments and crew didn't tell passengers to quieten down as it was an overnight flight.","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T Dan","United Kingdom","2012-01-17","LHR-La Coruna-LHR. Great to be able to use a low cost airline from Heathrow and generally impressive. Friendly service nice clean and modern A320 and on time both ways. Only downsides - annoying Muzak and more annoyingly the worst legroom I've seen on any plane. Fortunately loads of empty space to spread out on outward journey and had exit row seats (which are rows and 14) on return.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R Oaten","United Kingdom","2012-07-15","LTN to Tg Mures and return over 7 day period. Good cabin crew on both trips service slick clean aircraft seating a bit tight especially with a teenager in seat in front fidgeting all the time. No problems boarding or disembarking good baggage allowance. Overall a good experience and ahead of some low cost carriers.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T Kaminski","Germany","2012-01-13","TXL-MAD-TXL booked last minute and got a cheap fare. Planes appeared to be clean with the exception of the carpets which were very dirty. Also noticed many broken parts of the cabin interior handles of baggage compartments were fixed with tape and a sharp metal piece stuck out of the tray table. The seats were leather and comfortable but legroom was tight. Flights were not full we could spread out and they were on time. The cabin crew were quite nice but going through the routine. Would consider again if price is right.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Paul Van Alsten","France","2011-11-28","ORY-BCN return. Good value for money even though I booked shortly before departure. ORY airport much more convenient than CDG. Both flights on-time young and friendly cabin crew with good command of English. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom. Vueling website slow and affected by many technical glitches.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Mark","Hungary","2012-07-15","BUD-EIN-BUD. Online check-in worked well both flights were on time the cabin crew was friendly. Legroom is not too spacious but as for a low-cost carrier the airline is absolutely great in my opinion!","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Daniel Winters-McAppion","Australia","2012-07-15","First time passenger of Wizz from Eindhoven to Gdansk. 1 hour 59 minute delay (over 2 hours and you get a €100 credit). Was prepared for and paid for slightly oversized hand luggage to be checked in at counter. Had priority boarding. Comfortable plane delightful staff.","","","Economy","","6.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Margel","United States","2011-11-05","Cramped seats very narrow and it is seemingly the idea of this airline to crowd as many people on the aircraft as possible. Anything to eat or drink including water there was a charge for. Thank goodness the flights were 2 hours or less.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Haas","Netherlands","2011-10-31","After some flights the main problems I found flying with Vueling are seats are extremely uncomfortable with not enough leg room for someone of normal size. Not enough space between seats for opening laptop or working at all; and hardly for reading. Cabin temperature too high in all flights. I found many other people also complaining about this unsuccessfully. Ambient music is always annoying specially when loud and before 8-9 in the morning and after 21-2200 hrs in the evening. It is a low cost airline however prices are much higher than Ryanair or Easyjet for the same service.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","I Popescu","Romania","2012-07-09","OTP-LTN-OTP. Departure was 2 hours delayed gate stuff rude and unprofessional at Otopeni International Airport. Low quality for this airline!","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Bland","United Kingdom","2012-07-01","London Luton - Belgrade return. The airline kept changing the days of travel (not just the times) 'for commercial reasons' which was very inconvenient and cost me lots of extra money in terms of hotel and other related travel expenses which I can't get back. My advice would be to steer well clear. A nightmare of a company - you don't know whether you're going to get where you've booked with them (or get back).","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","E Fraser","Canada","2011-10-21","Paris CDG to Madrid late at security but staff pleasant - taken out to aircraft in small vehicle after bus had gone. Return at 6am had 3 seats to self so stretched out. Overall good value for money booked only 1 week ahead.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Lyons","Australia","2011-10-17","Ref Bill Jackson's review ""you never lose your money"" we had a flight booked from Marrakech to Barcelona for 9th october. Firstly the time was changed on 23rd March then on the 18th August the flight was cancelled. we have been trying to get our refund since then and have sent 6 e-mails non eof which have been answered.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","G Povilaviciute","United Kingdom","2012-07-01","The website was down for two days and I was unable to print my boarding card myself as planned. Upon arrival at the airport I was told that I should have called the customer services number at 1GBP per minute to ask why is the website not working. Then I had to pay extra for airport check in and by the time it was 30 mins left before the flight and I got refused boarding. No refunds given nothing! The worst customer service ever.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C O'Flynn","United Kingdom","2012-06-25","I travel regularly between Luton and Kiev. Since transferring destination airports from Borispol to Zhulyany the trip has been made so much more convenient and cheaper to get from airport to the centre of town. WizzAir has a long way to go in terms of customer satisfaction - it has appalling customer support it hides costs on its web site the aircrew seem to have to undergo a humour bypass to get their jobs. They cannot always speak sufficiently good English to give an effective safety demonstration when on-board they are very rigid regarding printing boarding passes and in Luton at least appear paranoid about the size and weight of hand luggage (the Kiev end was far better). All in all it is not a pleasant stress-free experience travelling with them but will I use them again? Yes until the new international terminal at Zhulyany airport gets spoiled by too many passengers or another better airline starts flying into Zhulyany. Then I might be able to avoid travelling from Luton which I dislike intensely.","","","Economy","","5.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Bill Jackson","Spain","2011-10-10","Athens - Barcelona - Alicante I had my flight booked for 5th October which was a day of strikes in Greece. On 4th October at mid day all other airlines had cancelled their Greek flights for the 5th but Vueling customer service insisted that there was no strike in Greece the following day. Later in the afternoon I received a text message to say that my flight for the following day had been cancelled. Rebooked the Athens Barcelona leg for the 6th October with no difficulty and no cost. Was told I could rebook the Barcelona Alicante leg for a cost of 115 euros. I checked on line and bought a new ticket for 109 euros! Flights fine; we left Athens late because the airport was in chaos and the other leg was on time. Twice I have experienced that ""you will never lose your money with Vueling"" as on their website and twice I have lost my ticket and had to buy a new one.","","","Economy","","3.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","E Kaminskaite","Czech Republic","2011-09-30","Athens-Barcelona return. Outbound flight very full. No option of online check-in - came to the airport early despite travelling with no luggage only to find the check-in counter closed. When it opened some 1 hour later an epic queue had formed but departure was on time. In Barcelona security check with the 'mobile phone boarding pass' went smoothly. Return flight delayed 1 hr about 60% full and much more comfortable even considering the extra-cramped legroom. The planes on both journeys were rather new but already looked a bit worn with pieces of plastic missing here and there. The crew apparently speak English but in this case the onboard announcements were incomprehensible. They keep communication with non-Spanish-speaking passengers to a minimum and are considerably less friendly than any flight attendants I've encountered even on low cost/charter flights. Even though it should be in their best interest to sell refreshments they do not offer them when they pass with the cart - you have to ask yourself and loudly. Overall a mediocre flying experience definitely overpriced for what is being offered.","","","Economy","","5.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","B Vancurova","United Kingdom","2012-06-24","LTN-BRQ return. I am very happy with Wizz Air. Flew many times with them to and from Brno. Crew always smiling and happy. One flight was cancelled due to Fog and we were offered overnight accommodation and flight first thing in the morning from Krakow. I was impressed by this service from a low cost airline.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Gehrmann","Australia","2012-06-11","We travelled from Luton to Targu Mures in Romania. It is a must to purchase priority check-in/seating. The queue at the regular check-in counter at Luton was unbelievable for 6am on a Sunday morning. Priority check-in allows you to go to a separate queue that is much shorter. Staff were friendly and efficient. Make sure that you only have one piece of carry on luggage. My wife and I both had a carry on bag and smaller hand bag each. We had to stuff the smaller into the larger. You must ensure that your carry on bag fits within the specified dimensions. We witnessed one poor fellow whose carry on case was within the specified dimensions except for the small wheels. He was made to pay the 50 Euro excess. Boarding was speedy - the aircraft appeared to be brand new - the inflight service ok - the flight was smooth and the exit in Romania was uneventful. Overall recommended but watch for the traps.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Worthington","United Kingdom","2011-09-13","LHR-SVQ-LHR. I paid a little more for extra leg room. I use them several times a year and have never had a problem odd delays more often than not running early. What do people expect for these prices. I also use their PUNTO or airmiles programme and have twice flown at no cost to myself.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Atamanov","Russian Federation","2011-08-29","BCN-DME. This night flight was 1.5 hrs late the crew didn't even apologize for the delay. My extra-paid XL seat by emergency exit was uncomfortable - one of the armrests was missing due to security requirements but there wasn't even a pillow onboard to use instead back recline was close to nothing. Paid snacks and drinks. When passengers were leaving the plane the crew stood with their backs to them chatting between each other didn't care to say goodbye.","","","Economy","","3.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Mickael Chia","Malaysia","2012-06-10","With Internet check-in baggage drop was fast and easy. Boarding pass given. Departure was about on time. FA all unsmiling. One guy's occupation seem to be wholly to prevent people from sitting on the exit row - 10 euros more if you want to sit here. Flight announcement in English was in a rapid staccato tone which delivered little information. If I didn't know better I'd think that knocking on the metal part of the seat causes the life-jacket to pop out.","","","Economy","","4.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Gabor Simon","United Kingdom","2012-05-10","LTN-BUD-LTN. I was very unfortunate to try and travel with this airline for a one-night family visit to Hungary. Flight delayed almost 7 hours. 3 completely different types of information given by arrogant ground crew misleading passengers. Refusing to take any responsibility and giving an 8 pound voucher Wizzair has declared the situation solved. An additional issue was a drunk passenger admittedly not the airline's fault who had to be taken off the plane adding another 45 min to the delay. I was 'lucky' just to travel to BUD but many people with small children wanted to travel onwards but with no option at 00.30 am. Wizzair did not have any solution ready for these passengers.","","","Economy","","2.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","I Bloch","Germany","2011-08-21","MAD-PMI return. Short 1 hr flights that were pleasant. We reserved increased legroom seats in the emergency exit which were comfortable with ample spacing between seats. Both flights were on time and the cabin crew friendly and helpful. The planes were new A320 with a clean and nice interior.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Mura","Italy","2011-08-19","GOA-BCN. Good flight average service tickets a little too expensive. New aircraft new panels over our heads were attached with tape.","","","Economy","","6.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P Livingstone","Canada","2012-05-01","Charleroi (Brussels-South) to Belgrade - one way. I got a very low priced from the somewhat inconvenient airport just north of Charleroi which I booked a little less than 2 weeks before. The order in which passengers boarded was a bit confusing and the person ahead of me had a bag that was too big - he wasn't asked about it or charged. The seat was tight and there was no regular pouch in the back of the seat in front of me to put things in. Fortunately there was no one sitting in the 2 seats beside me so I still had plenty of room. The flight itself was on time with a professional and friendly multilingual crew. All in all a positive experience.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","David Anstis","United Kingdom","2012-04-15","I fly LTN-Riga on a very regular basis and always use Wizz Air. Never had any punctuality problems airline staff always polite and friendly and planes are modern and clean. Website is clear and easy to navigate although communication possibilities could be improved - I looked for somewhere to submit a compliment and could not find anywhere suitable. Only complaints are that the range of sandwiches could be improved and for regular fliers would be helpful if the passenger information could be retained within the system and not have to be re-entered each time.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Joseph Cruz","United States","2011-08-17","My wife (Bosnian biometric passport) and I (US passport) were not issued boarding passes on or scheduled flight from Madrid to Paris CDG. Check-in staff at Barajas Airport wrongly stated my wife needed a visa to enter Spain or France. We informed the supervisor he was wrong and he checked with his superiors who said we could not be issued boarding passes. We missed our flight but the police determined we were indeed authorized to fly. The check-in supervisor never acknowledged his error or apologized. At Barcelona the check-in girl saw immediately that we were right Madrid staff never bothered to read past the first line of text on the screen. A few poor members of staff and a lack of customer skills destroys what would otherwise be a great airline bargain.","","","Economy","","2.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Borislav Stankovic","Serbia","2011-08-01","I flew ORY-BCN. My flight from Paris was on time 1 hr late on my return but such things happen to all airlines. Check in is fast and easy staff friendly and overall helpful especially at Barcelona airport. Before I bought tickets I read the previous comments in which most people complained about the legroom - didn't have such problems it is less spacious yet comfortable enough and with a small fare you can choose seats with more legroom. Flight attendants professional and polite food and drinks of a reasonable price. I'll definitely use their services in the future.","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","F Drossaert","United Kingdom","2012-04-10","LTN-WAW-LTW. I am only 1.81m and I am struggling to get in the seat. One could argue that you get what you pay for but this was not even a cheap flight since it was around Easter. I would rank Ryanair and Easyjet to be higher in the comfort section. For the rest it was okay staff seem friendly although I was annoyed that £5 equals to €5. The worst was that twice we had to wait over 30 mins for our luggage after landing.","","","Economy","","4.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Leston","United Kingdom","2012-04-02","LTN-BUD-LTN. Poor website difficult to navigate and misleading headline pricing which is subject to numerous add-ons. Online check-in process and printing of boarding pass confusing. Outward flight on time on brand new A320 return delayed for 3 hours no information or explanation given. Typical LCC experience although easyjet seem to get it right more often than not why can't others follow their example?","","","Economy","","5.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","John McKellar","United Kingdom","2011-07-22","I have flown Vueling on several occasions for business from LHR-BIO and couldn't fault anything. On my last flight from BIO-PMI I was amazed to see two civilians being invited into the cockpit for take off during the taxiing. They returned to the cabin once we were airborne but were invited back on the descent into Palma for the landing. I emailed Vueling asking about this but got a non sensical answer. Less impressive was the lack of response from the Spanish authorities asking them what they thought of it.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Bill Jackson","Spain","2011-07-11","BCN-JMK. Excellent flights both ways. The flight out was less than half full and very comfortable. The plane was clean and the staff friendly. Just please change those croissants! They are inedible. Flight full on the way back. On time both ways. After a number of recent flights with other low cost carriers flying with Vueling was a pleasure.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Lamou","United Kingdom","2012-04-02","Very little leg room. Unable to check-in online as a result we were forced to check-in at the airport for which they charged us 14 EUR each. I understand why they charge this but 14EUR is a bit high. Carry-on limit is very small and applied inconsistently. Common-sense is ignored.","","","Economy","","2.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Viktor Georgiev","Bulgaria","2012-03-06","BCN-SOF-BCN. Having flown a couple of times from Sofia service is good for the price you pay and the relatively long trip (approx 3 hours). Flights were delayed because of the snow but at least we were taken to the final destination. Cabin crew polite and managed to smile.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","K Russell","United Kingdom","2011-07-03","Vueling from Heathrow-La Coruna. The plane was brand new. Sandwich and snack menu (to buy) pretty good for an airline. Check in and departure smooth and punctual landing a little early in both locations. Seats were comfortable only complaint the lack of legroom. Booked Vueling flights through Iberia's website. This is an all- inclusive price compared to the extras which are added on at vueling.com.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","C Spencer","France","2011-06-23","Been using Vueling regularly for Business out of Paris Orly and CDG to Rome and Seville - this over 4 yrs or so. Must be my 15th or 20th return flight yesterday. I have never been late - there are often ATC delays but the planes are always ready for departure on time. The crew members are always pleasant. I pay a few Euros extra for leg room in the emergency-exit located seats. For a low-cost airline they are better than their competitors.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Woods","United Kingdom","2012-02-20","Luton-Prague return. Planes were in very good condition and inflight service prices were in line with what you pay in an airport terminal rather than being extortionate. We'd booked the priority boarding option and this was worth it to ensure seats within the first 4 rows of the door. If prices were right I'd definitely consider for future flights.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Houseman","United Kingdom","2012-02-11","In the past I have been very nervous of flying 'budget' airlines. Just come back from Prague flight out slightly delayed but bearing in mind there was snow and fog forecast that was not surprising. Air crew smart polite and friendly. The plane was clean and well maintained. If I had to make one criticism on our returned flight the chief Stewardess was not English and was extremely difficult to understand her.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","M Janse","Netherlands","2011-06-15","Amsterdam-Barcelona-Ibiza-Amsterdam. Amsterdam-Barcelona uncomfortable seats very cramped. Cabin crew barely speak any English this was confusing during Flight Safety. Barcelona - Ibiza more uncomfortable seats. Crew did not speak any English only Spanish. Ibiza-Amsterdam cabin crew rude to passengers. Again they only spoke Spanish. We have had bad experiences with Vueling. Although the are a low cost airline we paid EUR 745 because our trip was an emergency. When I can choose from more airlines for this kind of money I will not choose Vueling again.","","","Economy","","5.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","H Lightfoot","United Kingdom","2011-06-06","I recently booked to fly with Vueling from Palma Mallorca to Athens. I was emailed about a fortnight before the flight with an email telling me there was a change of schedule - I glanced at this assumed it was just a slight time change and carried on. When I arrived at the airport it turned out that it wasn't a ""change of schedule"" - they had cancelled the flight and booked us on to one the following day - much too late for me to make my friend's wedding. I was so upset and angry - surely the very least they should have done was to email with capital letters in bold type saying that our flight had been cancelled and offering to put us on another flight? Absolutely appalling customer service and communication.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Roger Nixon","United Kingdom","2012-01-31","Luton-Gdansk. We are regular passengers 3-4 times annually. Aircraft's are good and generally punctual: Luton check-in staff OK. New seating configuration is awful for anyone over 1.83m but the rigid backs avoid having one's neighbour's head in one's throat! Flight attendants very courteous and helpful but passengers might find things even better if they simply speak English more slowly. Very good value for selective travel arrangements.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Dyrbus","Poland","2011-11-29","KTW-DTM-KTW. Very quiet and new looking planes enough space on both flights. On time even though we had to stay in Katowice for 20 mins because the airspace was busy. Very nice Cabin Crew both pilots spoke to us on both flights we had seats in row 2 because we had Priority Boarding- very nice if you want some extra space for legs. The tickets cost us about 85€ for 2 people return with priority and 2 pieces of luggage.","","","Economy","","10.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Wieland","Hong Kong","2011-05-28","Barcelona to Amsterdam early morning flight. Seat pitch it is ok if you are under 6 foot friendly crew. English announcements professional and the buy on board drink prices no more expensive than the airport. You need to pay for luggage and selecting a seat but the website was easy to use and baggage drop quick.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Rafael Cabrero","United States","2011-05-25","Madrid to Barcelona return. The first thing is that the seats are too small - I am over 2 meters tall but there is cramped and there is Vueling Cramped. I'm an expert in folding myself into economy seats but these are the smallest seats I've ever had the displeasure of flying in. My other major complaint is that they do not enforce their policies uniformly. My bag was oversized and while in Madrid they let me check it into the plane the desk attendant in Barcelona charged me the €22 fee that is the rule.","","","Economy","","5.0","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","L Kowalewski","United Kingdom","2011-11-22","LDN Luton to CZK Praha. No problems at all. There were no long waits or hand luggage assessment and the plane and flight were both clean and smooth. Excellent service from cabin staff I would not hesitate to fly them again.","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Henry Tib","Australia","2011-11-17","BUD-NPL. Flight on time cabin crew pleasant and jovial with passengers for the air fare paid great value and service.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Jaroszynski","Spain","2011-04-25","Barcelona to Seville awful seat pitch. Service and attention onboard was okay. The check-in agent was attentive and made no fuss of the fact that I didn't have my passport or Spanish ID card and accepted as proof of identity a UK photo Drivers Licence debit card used for website purchase. The fuss came at the gate where two agents were reluctant to let me board claiming I needed (as a foreigner resident in Spain) my passport. I said at check-in their colleague said my personal documents were OK for a domestic flight. They stated he had made a mistake and should not have allowed me to check-in. A good scare but managed to ""buy my way on board"". Sent an e-mail a week ago to VY asking for clarification on this matter but have had no reply thus far.","","","Economy","","6.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Wrigley","United Kingdom","2011-04-19","What legroom. Should be illegal to have such cramped conditions. What made it worse was that it was booked via Iberia via BA and couldn't access the online check in to upgrade to seats with extra legroom. Rubbish travel and support from all airlines involved.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","W Norman-Walker","United Kingdom","2011-10-27","I fly every weekend LUT-BUD-LUT. Flights are pretty much on time now a few years ago they suffered a lot of problems. The crew are polite and helpful and the cabins clean but basic. All in all a very good no-frills service.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Chris Dowling","United Kingdom","2011-10-24","Luton-Belgrade. It's like a game know the rules in advance. Check to see everything your going to be charged for before you pay. Always pay the £4 each way fee for extra leg room unless you are under 5 foot 4 tall it's so worth it. The hold baggage allowance is generous at 32kg but you pay for it but hand luggage is free and therefore closely watched so don't get greedy with either the size of the bag or weight (it's 10kg max). The planes are new cabin crew are polite but obviously trained to try and sell as much as they can during the flight. Ground staff were okay and overall had a pleasant trip. Only downside is Luton Airport I was embarrassed. I will pay the £3 in future to go through the priority security check I queued for 20 minutes last time not a school holiday and it was 7am! Disgraceful.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Paul Van Alsten","France","2011-03-31","CDG-ALC. Vueling offers good value for money even though I booked three days before departure. Flight delayed by 1hr30min due to technical problem - many apologies from the friendly crew but English hardly understandable. Food and drinks for purchase - reasonable prices average coffee. A320 modern and spotlessly clean. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Tony Davies","United Kingdom","2011-03-05","LHR-SVQ-LHR good fare of 164 euros return booked two days before liked the ability to choose seats online with seat chart chose seats out and back at a nominal fee printed off boarding cards for both flights - an advantage travelling from LHR terminal 3. A320sformer Iberia aircraft clean good condition seat pitch tight with 180 seats and it wasn't too uncomfortable for 2.5 hours. Good Spanish/English safety demo. The cabin crew interacted well smiling and engaging with customers. Inflight snack menu at low cost prices eg sandwich and a beer for 7.5 euros 2.5 euros for a soft drink. The service took a while on both flights to appear about 30 mins but a good selection of drinks and snacks available and well presented. All announcements in Spanish and English which cabin and flight crew spoke well.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Alexandre Valentin","France","2011-02-01","Several flights during the last months between Paris Orly and Valencia. Quick check in at both airports. Less strict than other airlines with carry on luggage policy (no checks at check-in or boarding). All flights on time or in advance. Modern A320 with cramped legroom but reclining seats. Nice lounge music played during boarding and landing. Good magazine. You have to pay for food and drinks. Young friendly and well groomed cabin crew. More expensive than Ryanair but better service and luggage policy and principal airports. Also better than Air Europa on the same route which is twice as expensive.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Sarah Smith","United Kingdom","2011-10-17","Luton-Warsaw-Luton. Cabin crew friendly and efficient plane clean and new. Seat pitch is awful and very cramped. Fortunately the seats don't recline but tall/large people should consider paying for extra legroom seats. You need to stick to the rules - check in online print passes hand baggage only etc. if you want the best deal. But I liked Wizzair and would fly with them again. Good quality for the price and much better than Ryanair.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Ian Stanley","United Kingdom","2011-10-16","The booking process is very cumbersome and the hidden fees are a rip off. £5 for each leg of the journey plus a further fee for each person so a simple return journey attracts three booking fees. A scam. And then when you try to print the boarding passes the website is very clumsy and pointlessly pedantic and often doesn't work at all. If the website will not work but I arrive at the airport without a boarding pass I suppose there will be more trouble. This is not a low price airline just low quality. However I do applaud the non-reclining seats in this tight spacing. At least I do not have some selfish person reclining their seat in my face.","","","Economy","","3.0","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P McCarthy","United Kingdom","2011-10-16","LTN-PRG. Despite other comments found getting through Luton very easy for this evening flight. No delays and boarded with free seating towards the end. Was asked by other passengers if I would swap several times. I was impressed by plane crew menu the price and punctuality. However the seat was the most cramped I have ever experienced and was impossible to sit comfortably in. . So despite the many positives I would not recommend wizz based on this trip.","","","Economy","","5.0","","","","","","","4.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Coleman","United Kingdom","2011-01-31","London Heathrow - Bilbao return. The aircraft were clean and bright and seating is comfortable. There was a great touch from the crew on the outbound flight completing her final checks as she passed down the aisle she leaned over and turned on the reading light of anyone with a newspaper or book open before the cabin lights were dimmed for take off. The buy-on-board food offering is different and interesting and not the most over-priced.","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Pavel Levshin","Czech Republic","2011-01-28","Our ticket which was bought 2 months in advance was changed to another date. Nobody cares that this ticket is a part of big trip from Barcelona to Prague and then to Bern. Nobody cares that extra two days that we are forced to stay in Barcelona will bring additional expenses which we might not afford. We've sent 4 letters and called to the Customer Center but result was the same - we can refund your ticket or change. But they can't provide us services that we paid for. Once again - trip was planned 2 months ago and tickets were bought also 2 months ago. Now 2 weeks before our flight they change it and don't solve the problem just repeating the same phrase ""refund or change"".","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T Ma","Belgium","2010-12-21","Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat if you pay by credit card if you have luggage etc etc. It doesn't look cheap anymore. Moreover I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Feldon","United Kingdom","2011-09-28","Flights both ways were on time staff at check-in and Luton Airport and onboard were polite and friendly planes were clean and tidy and for a budget airline I was impressed.","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Y Kahanovych","Ukraine","2011-09-26","Kiev Zhuliany to Simferopol. Check-in was fast however desk staff need some training of politeness. No trouble at boarding despite no allocated seat. Plane tidy and spotless. Crews were skilled and professional. Seat pitch was tight. Food and drinks were available at high prices so opted not to have breakfast onboard. Departed and arrived ahead of schedule. I appreciate their free 32 kg baggage allowance on domestic route. Seems to be the most generous in the industry for short haul flights. Overall good and consistent. And bring your own food or eat before flight.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","D Orton","Serbia","2011-09-22","I travel frequently between London and Belgrade. They are obviously a budget airline but in my experience are the best of that bunch. I've had a few delays but no more than one would expect although they're admittedly quite bad at keeping passengers informed in such cases. I think the inflight staff are friendly with good language skills. I have on occasion heard stewardesses being a little short with drunk Englishmen on stag parties (watch out for the Friday flights!) but who can blame them for that.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Martinez","Spain","2010-12-17","They overbooked the flight by more than 30 passengers (Bilbao-Barcelona). No complaint on the quality of seats and service. However I don't think it is a reliable airline if you want to be sure that you're flying the day you want. In my case they cancelled a previous flight without notice and respositioned all passengers in our flight leaving 30 of us at home.","","","Economy","","1.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","David Jones","Spain","2010-12-15","MXP-BCN and BCN-ALC. Very impressed by this low cost airline. Seats comfortable and cabin crew professional. Leg room very tight but fares were low on the flights I took. Would fly them again.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Patrick Wilcox","Belgium","2010-10-28","Used twice from Brussels to Vigo Spain. Flights on schedule aircraft clean and cabin crew polite and efficient. No problem with check-in procedures and luggage handling.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R Eveleens","Netherlands","2011-09-21","EIN-SOF-EIN trip for 66 Euros. Good value for money outbound departed and arrived on time inbound landed 30 minutes early. Seats are tight but aisle seats are okay. Flight crew ok and general atmosphere nice no pushy sales pitch for the inflight catering. Would recommend this airline for city trips.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","F Agozzino","Italy","2011-09-20","NAP-BUD-NAP with a group of 12 people. Departure was on time gate staff rude and unprofessional at Budapest Ferihegy airport. They find any excuse to charge you for additional hand baggage. I was charged 60 Euros for a small piece of baggage I was obliged to pay cash as they were not ready to accept credit cards. 2 hours delayed departure on the second leg and uncomfortable old fashion non reclining seats. It is not really a low cost airline - poor quality for money.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P Kowalski","France","2011-09-15","BVA-POZ-BVA and POZ-BOJ-POZ inbound 20 mins ahead of schedule each time outbound on time. I have nothing to complain lack of soap in the toilet in one of the legs but it can happen anywhere. Surprisingly no hassle with hand luggage smiling helpful crew. Captain informed of the flight details in English and Polish. Would fly again if the fare is low because you simply get what you paid for.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","W Negron","United States","2010-10-22","A 30 minute delay on flight. Staff were friendly and helpful. Cost of flight was excellent. I followed their luggage weight requirements and did not have any problems and luggage was waiting for me on arrival.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Lorna Chamberlain","United Kingdom","2010-10-12","Malaga to Barcelona return. Outbound flight on time and what might be expected of a budget airline. We arrived at the airport for our return flight very early and noticed a much earlier flight to Malaga on the departures board. Asked for a change of flight and surprised to be offered a choice of seats sent to a special check-in desk (because the flight was due to leave in 45 minutes) no additional charge and it was done with a smile.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P Jones","United Kingdom","2011-09-13","I have flown with them many times Luton-Warsaw and I have no complaints although checking in can be a nightmare at times. That aside you get what you pay for and for a 2 hr flight and for the price paid I had no problems.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P Courtine","United Kingdom","2011-09-11","Luton to Belgrade return. Both flights were on time and crews polite although a bit disinterested. Seating was comfortable.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Smith","United Kingdom","2011-09-10","Luton-Poznan return. Charged £68 for hold luggage on top of a not cheap ticket which never arrived until the evening before I returned. Contained my tools needed to work the next 2 days. Tiny legroom and crowded noisy plane. All in all a very bad experience.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Inaki Blanco","United Kingdom","2010-10-05","LHR-Bilbao. Seats allocated at check-in. Inbound aircraft late and very late gate allocation in terminal 3 which was busy. Arrived at gate to find aircraft just on stand however boarding commenced very quickly. First impressions of aircraft extremely poor. Over 25 aisle armrests broken and removed with temporary tape visible and the carpet was virtually non existent with chewing gum marks all over the place. Toilets had not been cleaned or restocked with paperware and one toilet at the rear had temporary repairs. A very poor impression and even though this is a low cost carrier the fares are not low on this route due to lack of competition. It is also in codeshare with Iberia and presents a poor image of this company too. Service was efficient and friendly to those that wanted to purchase items. Little information with regard to delay of inbound aircraft and announcements unclear and with little confidence in speaking English. Sadly the poor aircraft appearance detracted from a very average experience.","","","Economy","","4.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A Brereton","United Kingdom","2010-09-28","Recent trip Seville to Paris. On time. Clean plane. Friendly staff with good English. Excellent seats near emergency doors","","","Economy","","9.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","S Ofer","Israel","2010-09-27","If only I had read these comments before! I'm writing this comment from TLV waiting for my flight to Barcelona which should have departed at 0400 - it is 1040 and the board shows that the current time for departure is 1230 (hopefully). The official cause is a technical problem - week after another? Take my advice go to another air line company!","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","P Guglietti","Italy","2011-09-03","Staff onboard are kind and pleasant carriers are clean and comfortable. Airport staff are rude and not professional at all. There are no Wizz Air staff responsible to take info or complaints. Being a low cost company does not compromise not having any customer support or assistance at all.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Paul Hemsworth","United Kingdom","2011-08-30","My flight from Bourgas in Bulgaria was due to leave at 20.20 we were delayed over 4.5 hrs and had to divert to Sofia for the crew to be changed. In Sofia all 200 of us were turfed out and put on another plane which eventually left for Luton arriving at 03.21 local time some 5.5 hrs late. At Bourgas we were given a roll but no drink by the airline and this was meant to be representative of the length of our delay.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Jonathan Midgley","United Kingdom","2011-08-26","Luton-Budapest. Punctual flight and arrived early one of the older planes so seats a little tight but ok. Return Budapest-Luton 3 hr delay due to late arrival of inbound aircraft. Seat pitch on return was the tightest I've ever experienced horribly uncomfortable.","","","Economy","","2.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","J Lonsdale","United Kingdom","2010-09-24","When the going gets tough Vueling doesnt want to know. Flight was cancelled due to French Air traffic control strike - not the airlines fault. The total disinterest and rudeness of the check in staff when trying to get help is not. Was brushed off to call various numbers all in Spain and all busy and all timed out. In the end no choice but to leave airport not knowing what was going on. A total lack of information unwillingness to try and give any advice shows that as cheap airlines go this one has scraped the bottom when it comes to customer care.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Tabori","Israel","2010-09-18","Tel Aviv to Barcelona. We had a 16 hour delay because the plane broke down on it's way to us and no other aircraft was put in. We should have landed in Barcelona early in the morning but landed after midnight. My son flew 5 days later and had 4 hours delay. Furthermore his flight was filled with people from a previous flight (2 days before) which was cancelled altogether without them even notifying the passengers.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","G Iacono","Italy","2010-09-14","FCO-BCN Clean aircraft and kind crew: however seats not so comfortable. Price competitive but not cheap : 80 euros return only 20 euros less than Iberia or Alitalia and with no baggage. Iberia was offering a 100 euros return ticket with baggage allowed up to 15 kg I suppose and miles earned on Iberia Plus. Just to underline that it is not a low-cost price. Great ground staff in Barcelona.","","","Economy","","7.0","","","","","","","1.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Galffy","United States","2011-08-25","Delayed our flight from Venice to Budapest because the crew didn't turn up on time and we lost our connecting flight. We had to stay in Budapest for 2 days and ended up spending $700 for their negligence. They have hidden fees they do not tell you about until you input your credit card information. Flight attendants were rude unfriendly.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Luigi Sartori","Spain","2011-08-17","My bag was designed to be carry-on however it failed their fit test along with the bags of many other angry passengers. Rude unhelpful gate attendants. Leg room is the smallest I've seen.","","","Economy","","2.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Rodrigues","United Kingdom","2010-09-08","LHR-La Coruna on 7 Sept 2010. Flight delayed because of french air traffic control strike - fair enough the airline cannot control this but boarded onto the plane an hour late the doors were then closed and we sat on board for over four hours before the plane actually departed. During this time and the flight - no drinks / food service was offered to passengers as they had apparently run out as the inbound flight had eaten / drunk all the provisions. Just to make the experience complete we were then diverted to Santiago as Coruna airport had closed for the night and then had to get the coach back to La Coruna. What should be a 1.5 hour trip from LHR - turned out to be an epic nine hours.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Ernesto Hernandez","El Salvador","2010-08-19","Barcelona to Madrid the flight was supposed to leave at 2045 and was delayed with no clear reason and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning and the only reason they gave was 'this is a low cost airline what else can you expect'. The price was lower than other airlines but wasn't cheap.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R Neve","United Kingdom","2011-08-12","Prague-Luton. The flight 1 week later than J Ezrati (USA) but with the same grievances. The carry-on allowance is pitiful. My bag was designed to be carry-on but failed their fit test together with the bags of many other seething passengers. Rude unhelpful gate attendants. The flight would almost certainly have been delayed due to their insistence on checking every bag had the flight been much more than two thirds full. Flight was fine but I (and several others from what I heard this morning) will not be flying Wizz again.","","","Economy","","2.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Vaclav Tmej","Czech Republic","2011-08-10","The airline has the smallest legroom I have ever seen I am 185cms tall and I had to stretch into the aisle. Luckily I was seated in D seat and E was free. I cannot imagine how taller people manage.","","","Economy","","","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Valenta","Austria","2010-08-17","BCN-MAD-BCN. The flight to Madrid was on time and nice. I also got a seat next to the window because I questioned at the Check In. But the return flight was delayed and then we didn't know on which Gate the boarding starts FAs were rude to passengers!","","","Economy","","5.0","","","","","","","1.0","0"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","Nicolas Vitoux","France","2010-08-12","IBZ-CDG plane was dirty - carpet seats pockets was full of garbage! My seat was broken and the armrest was gone. The crew was young but not nice. I couldn't get a word during the announcements in English.","","","Economy","","4.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Ezrati","United States","2011-08-04","Prague to Luton. Flight was fine but it's amazing how many things they have found to charge people for. Cabin crew constantly trying to sell drinks food perfume simcards etc. The carryon limits are so small that it defies common sense. I saw a woman with a large purse that would easily fit in the overhead bin or the seat in front get rejected. The rude gate attendants and front desk staff seemed to find a way to get in an argument with everyone over their carryon luggage.","","","Economy","","2.0","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","N Gagnebin","France","2011-07-30","Paris Bauvais to Timisoara. I didn't book for some luggage and when I confirmed my flight I couldn't add on their website some other things such as buying baggage only to call them at expensive number. I decided to squeeze things in my bag and not purchase any luggage for the flight. This time WizzAir at airport in Paris Beauvais put a special box before customs and each passenger has to fit its hand luggage in the box. The box is smaller than the one that can be found for Easyjet or Ryanair. The plane was clean crew doing its job. Not unpleasant and not fantastic neither.","","","Economy","","8.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","P Herman","Spain","2010-08-08","BCN-AMS return on A320. Overall happy with experience although as others have noted this is a low-cost carrier so expectations should be kept low as per inflight service. Checked in online no problems. Purchased extra-legroom seats they were honoured and had loads of space although it should be noted that these seats do not recline so you are also losing some comfort. The return flight was not full and some passengers moved to these seats for free but then again its only 12 euros extra. Flight attendants were young friendly and professional. Flight to Amsterdam left the gate more or less on time but spent 20 minutes taxing to the runway. Flight back left nearly an hour late due to incoming flight arriving late in fairness they did an incredibly fast turnaround and they apologized for the inconvenience. Would not want to use them to connect to an intercontinental flight but for leisure travel will use again.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","D Fernandez","Switzerland","2010-08-04","Zürich to Santiago de Compostela and return. Nothing special a usual flight as you would expect from a low cost airline. Fair price good value for money. 30 minutes late on the return leg due to air controller strike in France.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","John Paul","United Kingdom","2011-07-13","Cork-Vilnius. Boarded last purchasing extra leg room is a good offer and really a must if you are tall or large (or both). Plane was full. Nice youthful crew clean vessel and no thrills service. Good value if you book ahead of time and travel light. Overall very pleased.","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Kennet Fischer","Denmark","2011-07-11","AAR-GDA and return in July. Nice clean and relatively new airplane. 2hrs late arriving in AAR but was only 1.5 hrs late when arriving in GDA. Reason was technical fault on the plane which we were informed about. Cheap flight and we got from A to B.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","R Smith","United States","2010-07-26","BCN-ORY. Flight delayed 30 min leaving for Paris and an hour on my return to Barcelona. Seats offer little legroom for people over 6 ft but I have this problem on most airlines. Staff at check-in nice and assigned exit row seat on my return trip to Barcelona. Staff on plane very nice professional and fluent in English. Do have to pay for drinks and snacks which is expected on budget airline.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","A da Silva","France","2010-07-21","Customer service is awful. Their website doesn't work for me to book online so I had to call customer service. Apparently only 1 person speaks English there and even so not well which made the phone call I had to pay for even more expensive. I had to call to book because ""their"" site wasn't working. On top of paying for the phone call I had to pay 10€ to book over the phone! The rep gave me a 20€ voucher for the next booking which I must make over the phone putting me in the same situation again. Not worth the hassle. Trip was fine though plane had not been cleaned.","","","Economy","","7.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Steve Cape","United Kingdom","2011-06-06","Main problem is their website. I often have problems trying to check-in. The first time also had problems with website changing title from Mrs to Mr which meant I had to call the premium rate line to get it fixed (which they did without fuss). So you need to budget for an hour or two of your time plus a five minute call to a premium rate number into the total cost. Then you may find its more cost effective to pay a higher price with another airline or just pay their airport check-in fee. In short a reasonable alternative to Ryanair but Easyjet is better at twice the price (if they serve your route).","","","Economy","","5.0","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Kleinzahler","United Kingdom","2011-06-05","Luton-Warsaw-Luton. I printed my boarding passes (2 pages) from the online site and did not have any bags to check-in. The planes were bright. Cabin crew friendly. Leaving the plane at Warsaw delayed because it seemed impossible to find steps that would reach to the right height of the aircraft door. Same problem on return leg. On the outward flight seat pitch was comfortable but on the return seat pitch was very cramped and uncomfortable. Luckily the plane was not full and no-one sat in the middle seat of my row but this is not ideal for a long flight. I used their minibus service from Warsaw airport to the city. As we arrived late at night and with a delay I was pleased the bus had waited. Driver friendly but drove like a maniac down long straight roads with little traffic from the airport and through a few red lights. Overall good service but would hesitate to use Wizz again because of the seat-pitch being so small.","","","Economy","","7.0","","","","","","","4.0","1"
"vueling-airlines","/airline-reviews/vueling-airlines","Vueling Airlines customer review","T Walker","South Africa","2010-07-15","Rome to Paris flight delayed for over 2 hours. And for at least 15 minutes the flight was removed (disappeared) from the departures board. No staff in airport to answer questions. Staff showed up after 2 hours at a different gate and they were the most incompetent least helpful of any I've ever encountered. They should be trained. Vueling makes EasyJet look like Singapore Airlines.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","L Lepola","Finland","2011-06-04","Wizz cancelled our flight just like that. Got the full refund after two attempts. They also charge for everything possible : baggage card payment.","","","Economy","","5.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Bunting","United Kingdom","2011-06-04","We have flown Wizz Air many times as we have property in Romania and they are great. My mother is disabled and was lifted on the plane at Luton and helped at other end at Tirgu Mures Airport. The stewards were excellent for the money it was excellent. We love the new route to Tirgu Mures as it is a central location.","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Debbie Lee","United Kingdom","2011-05-30","Luton-Bucharest. My problem is with the Luton Wizz Air staff who were terrible. They were rude to everyone checking in that evening and then managed to lose our luggage and we realised why when we looked at our luggage receipts and they had put bags under completely different passenger names. Staff at Bucharest (not employed by Wizz) were polite and helpful but only managed to get our bags to us the evening before we flew back to Luton. Wizz air appears to have no customer services-only very expensive tel numbers with staff as useless as those at Luton.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","T Arnold","United Kingdom","2011-05-17","Luton to Budapest. Flight supposed to be 2025 got to gate to embark and they called a 2 hour delay as problem with plane. Estimated time for flight in the end was 11.00am the next day and I doubt whether that happened. Myself and a lot of others decided not to fly and it took over an hour to get our bags back off plane. Decided to book with easyjet. I lost 1nights accommodation 1 taxi transfer and too tired to do anything as by the time I arrived in Budapest just wanted to sleep so wasted day. Airport staff at Menzies were unhelpful (police were even called as a lot or irate people). Tiny prices but pathetic service will never fly Wizz Air again.","","","Economy","","","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","John Nicholson","United Kingdom","2011-05-17","Luton to Budapest and back. Everything went to plan seats comfortable and thought it was very good value.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Borislav Panchev","Bulgaria","2011-05-10","Flight from Bergamo Italy on 6 May was cancelled. I learnt about this when I arrived on the airport 2 hours before the flight - no sms no call no warning from Wizz. Then they made me wait on a queue for 1:30hrs to tell me that I have to wait 3 days for the next flight or just buy a ticket for tomorrow from RyanAir which will not be reimbursed. WizzAir personnel didn't know nothing and just pointed the passengers to the ticket desk. They said the reason for cancellation was airport officials were having a strike but all the other airlines were flying and there wasn't a single cancellation besides Wizz. My guess is that because the passengers for my flight were around 30 people - they decided to just cancel it. Otherwise I don't see any reasonable explanation. Exercise strong caution!","","","Economy","","","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Henson","United Kingdom","2011-05-08","Luton-Prague. The ticket was much cheaper than competition on this route. Most problems with this trip related to Luton Airport and not the airline. Boarding slightly delayed due to a engineering inspection but kept well informed. Food and drinks offered onboard and crew appeared polite and efficient. Bags on the belt as I left passport control.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Dugard","United Kingdom","2011-05-02","On the outbound flight to Kiev - no card machine working so payment in cash only for any drinks etc on the flight. Inbound flight from Kiev they just happened to have the same problem but Wizz Air Ukraine cannot accept Ukrainian currency on their flights so we had to go without food or drink for the whole 3 hour flight. Add to that the fact that the bags are free on Wizz Air Ukraine so didn't pay for them or book them the bags online. No problem on the way out but on the way back refused to take the bags until I paid them 692 Hrvnia. Don't use them unless you don't eat drink or need to take luggage with you.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Olena Semenova","Ukraine","2011-04-26","I wouldn't advise to ever buy their Wizz Air Exclusive membership - it is cheating. I was silly enough to buy it and now cannot find any flight with this ""exclusive"" discount. The discounts simply disappeared from the flights where they used to be a couple of weeks ago when Wizz Air was actively promoting this service.","","","Economy","","5.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Rutkauskaite","Belgium","2011-04-25","The flight from Eindhoven was late one hour. For flight from Vilnius they were very strict for luggage and service was rude. I would not recommend. Of course it is cheap but there are other cheap airlines so why bother.","","","Economy","","2.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Yevheniy Kahanovych","Ukraine","2011-04-18","My two short hops (IEV-SIP-IEV) on time and trouble free. Remarkably good crews tidy planes good seats but pitch tight. I didn't buy their snacks and drinks (rip off prices!). I realize that if something goes wrong low-cost would be take it or leave it but in my case I've got a good value for money. Airport handling in Zhulyany was really low cost experience but all worked and didn't cause any problem. Fight for seats didn't look great but wasn't so bad.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R Doe","Netherlands","2011-04-14","I have been travelling with Wizz Air twice so far and I was very satisfied. The condition of planes is excellent and it is cheap if you book at the right time.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Antonio Tettamanzy","Brazil","2011-04-14","London Luton to Budapest. Seats confortable and soft although leg room is tight. Cabin crew was kind and dealt extremely well with medical emergency. Flight was slightly delayed but reached destination and my bags were on it so no complains.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Martin Kay","United Kingdom","2011-04-10","Basically its a no frills airline and you get what you pay for. Booking early can give great prices. They have introduced fare discounts for holders of discount cards which cost £8.50. Plus side is new aircraft and generally good cabin crew. Downside is high prices for food and drink onboard. Airport shuttle transfers are good - usually 5-6 euro. Standard 32/10kg baggage is a plus for those needing it. I noticed the comments about legroom - they will usually tell that the seats in the middle by the exit doors have been reserved - I have seen this a few times so try and board last or wait till you hear the announcement boarding complete then simply move there. I have done this twice.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","H Birkbeck","United Kingdom","2011-04-03","London Luton to Belgrade return. Nice relatively new aircraft; punctual on both flights I welcome the absence of reclining seats as these can inconvenience the person sitting behind. My only criticism is that is that it is not possible to book allocated seats. This results in a free for all at the aircraft.","","","Economy","","7.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Coogans","United Kingdom","2011-03-31","LTN-KBP. Wizzair's seats are very soft and wide but the legroom is extremely tight and it would be much more pleasant if the passenger in front could not recline their seat back further restricting your legroom. Other than that the cabin crew (all Polish) were smiling well groomed and acted with professionalism throughout the flight. The flight took off and landed on time with no issues at all. Wizzair have an ""Extra Legroom"" option available for a surcharge I think I will take advantage of this next time I am on a 3 hour flight with them. On a shorter sector I don't mind. For the price though they offer excellent value for money.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Ghilezan","United States","2011-03-17","Flight from Bergamo-Cluj delayed 5.5 hours because of technical issues. Was given a McDonald food voucher for snack and drink but told in the departure area that it was only accepted on a different floor before passing the security check. Checked-in online but website was so slow the connection was timing out so I had to pay 10 euros for a piece of printed paper at the airport that was trashed when I was given another boarding pass. Seats are cramped and not reclining. Unless broke get a decent carrier. The price of tickets is cheap indeed but everything else is a rip-off.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Jukka-Pekka Mäkinen","Finland","2011-03-09","Turku-Budapest return flight flight was on time drinks on the plane affordable seat is comfortable but you cannot recline crew nice with not perfect but good english bags not too late after landing. Price was good bag costs some 10-20EUR per check in other than that the flight was all together like 60EUR.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C Whitworth","Poland","2011-02-13","I booked Katowice-Doncaster. The flight was delayed from 1940 to 0900 the following day. We were left in the departure lounge with no access to hot drinks or food during this time. A hotel was offered at 0200 but with no guarantees of when we would return to the airport and requiring us to reclaim bags etc. Information in English was almost totally impossible to find. The airline staff at the airport were mostly invisible and when present handled this totally unprofessionally. We were given a certificate by GTL Lot to prove the flight delay. I complained and received an email promising to deal with it. A month later nothing. A further email got a reply ""fill in our form"" - I had! The staff are obviously incompetent and poorly trained.","","","Economy","","1.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","L Frederic","Germany","2011-01-07","HHN-KTW-HHN. Very low fare (30 EUR return) payment a little complicated if you want to wire (cheaper than credit card). HHN-KTW slightly delayed airplane and seat pitch acceptable for a low cost carrier buy on board affordable). KTW-HHN operating while major carriers had flights cancelled due to snow. Boarding punctual departed 1 hour late due to air traffic restrictions. Would use them again. Much better than Ryanair.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Dragica Carlin","United Kingdom","2010-12-24","My flight from London Luton to Zagreb had been cancelled twice : first time they had no fresh cabin crew and the second time because they did not have a plane for rebooked flights. There was no communication between airline and the airport staff until the very last moment of flight cancellations. If I have known after the first cancellation that the Wizz wasn't able to cope with cancellations backlog I'd not have rebooked my flight with them I'd used alternative routes. They have no consideration or care to their passengers and I have no wish to use them again or recommend them to anyone.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Robin Hill","United Kingdom","2010-12-22","Cramped late and surly but cheap. However God help you if you need extra luggage or need to discuss anything - offices never open phones lines are £0.75 per minute - and play music to you for the first 15 minutes. Overall not a money saver and makes you feel like cattle.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Briggs","United Kingdom","2010-12-18","We pre-booked a transfer through Wizz Air for when we flew Luton - Cluj. We waited an hour for our taxi and decided to phone to ask where it was only to be told that they had picked someone else up and no they weren't going to send anyone out to get us no they weren't going to refun the money and that in fact it was all our fault! We had to pay for another taxi to take us to our hotel which was half the cost we had already paid through Wizz Air. I tried to claim the money back from Wizz Air I have written 2 emails and 6 weeks later I am still awaiting a response. Think twice before using!!","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Tozer","United Kingdom","2010-12-05","Luton - Prague - Luton. Snowy weather and two excellent journeys. Delayed return flight due to poor conditions and given vouchers to be used for refreshments at Prague airport - only 2 hrs delay so quite impressive. Efficient check ins and polite helpful staff on both journeys.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Chris Roberts","Poland","2010-11-23","FCO-WAW nice new A320 flight on time. Check in assistants shouting at several others - manager doing the same. It was so bad it almost seemed unreal. Meanwhile seats packed tightly together - not comfortable. Avoid flying with Wizz from this airport.","","","Economy","","2.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Michael Evans","United Kingdom","2010-11-17","Luton-Prague-Luton. Poor service rude cabin crew refused to collect rubbish. Flight Deck Crew spent more time in passenger compartment chatting up cabin staff than flight duties. Ripped seats drunken football fans not dealt with at all. Priority boarding at Prague end ignored by ground staff. Toilets dirty.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","J Balogh","United Kingdom","2010-11-16","Budapest to London with A320 almost 7 hrs delayed. They said due to weather conditions but it wasn't true. We were told at the check-in desk that all Wizz planes were delayed that day so they had to wait for each other no staff etc. Anyway we got some vouchers to buy some food in Ferihegy. On the plane the legroom between the seats is very tight AC ran too cold. The crew was friendly and helpful.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","R Wezeman","Netherlands","2010-11-10","Weeze-Bucharest Baneasa return. Great value for money including baggage etc - return flight for less then €100. Check in at Weeze unorganized due to two lines for one check in desk which caused annoyance amongst passengers. Flight uneventful onboard catering boring. Bucharest Baneasa terrible airport but Wizz Air is not to blame for that.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Piet Carels","Netherlands","2010-10-28","Cluj-Weeze clean plane friendly crew. The space for legs could be better. Better and cheaper than Ryanair and BlueAir and young A320 fleet.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Ray Short","United Kingdom","2010-10-12","Luton-Warsaw return trip. This short hop was efficient and hassle free. The aircraft was clean and comfortable check-in all done online which means less time queuing at airports.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Benjamin Kühn","Germany","2010-09-19","BBU-NRN. Bucharest Baneasa airport is easily reachable but not a nice location to be - very limited catering facilities and long queues at security. Had to check in online the day before and baggage dropping was a breeze. Bussed to plane with a slight delay free seating A320 not the newest but okay seating is very tight and cramped with no reclining seats. Luckily the seat next to me was free although the flight was about 95% full. Cabin crew announcements in Eenglish German and Romanian - English and German announcements virtually not understandable. Baggage took only a few minutes to appear after disembarking. Overall a typical low cost experience nothing special but no hassle. Overall: You get what You pay: a 30EUR flight is not a luxury-trip.","","","Economy","","6.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","B Lovelady","United Kingdom","2010-09-19","We just spent a few days in Poland and used Wizz air to get us there. All went like clockwork from booking on-line to the travel itself. The planes took off on time and all was efficient. The only criticism was that at Warsaw airport the announcements by Polish staff were not at all clear when they spoke in English so you had to keep your eye on the information board. Great price and service!","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Hann","Belgium","2010-09-06","Brussels-Budapest. Planes new with leather seats. Our flight delayed like many people commented here yet only for 30 min. Cabin crew were nice and helpful and their onboard menu is not expensive. Budapest airport T1 is one of the best low cost airports I have seen with free wifi and helpful staff. Good value for money better than Ryanair cheaper than EasyJet.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Donegan","Spain","2010-09-01","Madrid to Katowice Kiev to Katowice Katowice to Madrid. Newish A320s on all segments. Clean aircraft comfortable seats polite and friendly service. As with other low-cost carriers with no assigned seating the gate areas get a bit push-and-shove with people elbowing to get ahead even though except for boarding in Madrid (which was a more-or-less orderly line through an airbridge) everyone's getting on a bus to be taken to the aircraft parked on the apron anyway. Noticeably better than Ryanair throughout the whole process and for me at least on these flights a notch above Easyjet.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","K Stephenson","United Kingdom","2010-08-26","Varna - London Luton. Modern clean aircraft with adequate legroom. My complaint was that the Captain switched on the seatbelt sign shortly after take off and said that the crew were unable to commence their inflight duties as we were expecting some turbulence. After an hour of near perfect flying conditions the seatbelt sign was switched off and the crew commenced the service. It seemed obvious that the crew could just not be bothered and sat in the rear galley chatting and eating.","","","Economy","","5.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","M Fodor","Belgium","2010-08-02","BUD-CRL-BUD. A320's are okay especially the new additions to the fleet with a slightly different interior compared to the old ones. It is a usual no-frills airline so I do not have much to say about the FA's. The biggest problem with the airline is that its flights are almost always delayed (or at least on this route). It is usually operated towards mid - to late-afternoon which means delays have already accumulated during the day. I think you are lucky to get away with a 60-120 minute delay on my last CRL-BUD flight I was delayed for over 4 hours.","","","Economy","","4.0","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","Davide Greco","Italy","2010-08-01","BGY-SOF and BBU-BGY. Flight to Sofia delayed half an hour with no remarks shown on the monitors; plane not brand new but acceptable seat pitch and polite crew. Return from Bucharest Baneasa was on time but the boarding hall in this airport is a disgrace being overcrowded with few monitors (very hard to be read) and with no space for more than 250 persons so guess what happens when all the 4 gates are operating at the same time. Besides that it took 40 minutes to get through passport control and security checks. The plane to Bergamo was a new A320 with miserable leg room and hard leather seats. As on the onward trip all the announcements were pronounced so quickly that it was almost impossible to understand what they were talking about. Even the safety announcements were obviously made only because it is compulsory by law since they were just rushing to complete the sentences as soon as possible complying with the short time between bording and departure. When I fly with a low cost carrier I often wonder if the cabin crew would really be able to manage any kind of emergency since I do have the feeling the everything is speeded up to the very limit and this is against safety. It was my first time with this airline and I do not find them to be worse or better than the other major cheap carriers I have been on so far.","","","Economy","","6.0","","","","","","","4.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","John Gorick","United Kingdom","2010-07-26","Treviso to Lviv. Seemed like a new plane. Very comfortable satisfactory legroom and very polite and friendly service.","","","Economy","","9.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","E Kremer","United States","2010-07-24","Rome to Prague. Was very happy with the flight. Airplane clean with leather seats. The flight attendants were polite. Baggage claim was quick.","","","Economy","","10.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","A Bland","United Kingdom","2010-07-15","This airline is terrible! Timetable changes (moving flights to different days rather than times) after you've booked are unacceptable when people have already made non-refundable bookings for ground transportation and hotels etc). Wizzair do this with appalling regularity and with no regards for the effect on its customers.","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Scoots","Belgium","2010-06-23","We often fly with Wizzair to/from Charleroi/Budapest and find it quite reliable at least on these destinations. The cabin crew is usually friendly and assists with our small children. We only got a lost suitcase once around Christmas so it took longer to retrieve it but we eventually did. I don't know about other destinations but if you intend to fly between Brussels (Charleroi) and Budapest I would recommend it.","","","Economy","","8.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","C O'Keeffe","Ireland","2010-06-19","Avoid Wizzair! A group of us had our outgoing flight cancelled. We made a claim for a refund for that flight. That was 6 weeks ago and there has been no response. I have called their phoneline (which is premium rate @ 95cent per minute) several times and no one has ever answered. Those calls have cost me around 40 euros already. Terrible company","","","Economy","","","","","","","","","1.0","0"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","L Jahoda","Czech Republic","2010-06-16","PRG-LTN and LTN-PRG were rather good flights. Minimum legroom friendly staff. Would prefer flying CSA to Heathrow any day but we flew to LTN on Friday and back on the following Tuesday bought tickets on Tuesday afternoon for 8900 Czech crowns all included (1 checkin bag) - that's less than 250GBP when buying 2 days in advance - cheaper than any other carrier.","","","Economy","","5.0","","","","","","","4.0","1"
"wizz-air","/airline-reviews/wizz-air","Wizz Air customer review","S Bunatyan","United Kingdom","2010-06-06","London - Kiev. First problem started a few weeks prior to travel when the return flight was simply cancelled. No explanation offered. We had to buy (very expensive by then) BA tickets instead. Refund from Wizzair was promised but never given. Contact over an email is not possible. I called their premium phone line numbers at least 4 times to chase my refund - still no refund. Flight - delayed by 1.5 hours on the way out - people queuing up at the gate - no explanation offered. No drinks available on the flight.","","","Economy","","1.0","","","","","","","1.0","0"